Generali Global Assistance Reviews

Purchasing my Generali Global Assistance insurance was easy. Everything was done online. One night, my wife broke her wrist while going to dinner. When I contacted customer service, they responded right away. We sent in all the paper from the hospital and Generali took care of it. However, they decided to use a certain company that doesn't have good service to transfer the funds. Generali should stay with checks or do something else because the company they used was a pain in the neck to deal with.

Buying the insurance from Generali was a breeze. I was planning for a trip that was five months out and I thought I needed to have some degree of protection. I got it directly through their website and it has been five months since I did it. The trip had to be cancelled because of the pandemic. It was supposed to start on May 1. I made the trip through Orbitz. The airline cancelled my flight. And so far, Orbitz hasn’t returned my money. They said I can have a voucher for a year but I don’t want a voucher. I want my money back because I don’t know if anything will be any better in a year or if I will be in the situation, given what's going on. I can’t take the chance in a year. I’m not very happy at all. Whether or not the insurance I bought was worth anything is another matter. I haven't filed a claim.

We have known Generali for a while. Our son always uses it so he recommend it for us too. We were thinking of not taking a travel insurance, but then we thought, “What if one of us gets sick?” My husband has health problems too. Then we decided it would be good to have it just in case, and thank God we didn’t have to use it. We were happy with everything. My husband feels same way as I do.

Never received policy details. Only confirmation Policy # **. Ordered on March 12th, 2020. For travel May 24, -June 4th 2020. I was just looking back at emails. Received 1 for confirmation and 2 for survey. I did not receive a copy of policy. I will have to check my mail to see if I received a copy in the mail. Please advise. I have used your company several times before without any issues.

DO NOT PURCHASE INSURANCE FROM GENERALI or CSA. This company is horrible in every sense of the word. Almost a year and I have not received a full reimbursement from my policy. Sent pages and pages of supporting documentation. My husband became very ill on vacation (Booked through VRBO and used this company on their reference) and while he was in a semi coma the insurance company did not answer the phone, when they did they told me I was not insured, when I got that straightened out (while my husband was critically ill) I had to call them at least 30 times.

I wish I could give it less than one star to rate it. After calling and not being able to speak to a representative, I have sent two emails, which have not been responded to and submitted an online request for a refund of our travel insurance that was purchased in anticipation of a cruise that has since been canceled due to the Corona Virus. This has been a very frustrating experience and Generali is a totally unprofessional company. When reading other reviews, they have a "pat" answer. In my opinion, this is a company that is only interested in getting your money, and finds very creative ways of not having to refund it. We travel extensively taking one or more cruises a year. Speaking for ourselves, we will NEVER buy travel insurance from this company again, and hope that any future travelers would think twice about doing business with this company.

I am extremely frustrated with the customer service. Since March 30th I have been trying to get a response regarding my options for the canceled trip, which was to take place on April 10th. I sent emails, left my phone number twice but nobody even acknowledged my attempts. Customer service is nonexistent!!!

After traveling from the US to Cambodia (More than a day travel time). I was robbed by two motorbikes driving on both sides of my tuk tuk (w/ helmets) and they took 2 bags. They were long gone within seconds and I knew immediately I would not be getting my belongings back. I had 12 other bags in a van behind me that I had to worry about and I was exhausted. Apparently, Generali is the one insurance company that has begun a policy that you must go IMMEDIATELY to the police station (filing a police report is a 6 hour minimum ordeal in Cambodia and usually requires an interpreter no less).

I submitted a claim last weekend followed up by an email question on Monday. As of Friday I have not received any return contact. My trip was planned early January before this Coronavirus was even an issue. My trip, now canceled by the cruise ship and airline, was due to begin in 2 weeks. I have been notified of some refunds due and given this information to Generali. Trip cancellation is supposed to be covered 100%. I don't believe it should be this time consuming to contact a customer. Their website does not allow you to see the information sent and if it was all received correctly.

We took out a travel insurance policy with Generali for a cruise to Greenland in August, 2020. When the cruise was cancelled in early March, I immediately began trying to contact them for a refund on my policy. Voice mail messages and emails are to no avail. At this point I would be hard pressed to use them in the future.

I signed up with Generali when I needed to insure our trip. Doing it online was fine, but I'm trying to get ahold of them now because our trip got canceled due to the virus.

I Googled travel insurance and Generali came second on the top 10 list. And based on the reviews that I read about them, I figured I would go with them. I’ve also used Generali four times in the past but I only use them when I took cruises. So, rather than get the cruise line’s insurance, because I know that’s crap, I’d go with an outside carrier. All my friends that would cruise would use Generali as well. Their website is user-friendly and very easy to use. Use them and take a chance.

I purchased travel insurance for my trip in 2020 but now my trip has been canceled and I now need to change the insurance for 2021 but can’t find a way to do this. Not sure what to do at this point! They need a clearer website or a way to get in touch with this company.

I buy travel insurance every year from the company offering the coverage I'm looking for. This year, I went on a trip and I decided to purchase insurance from Generali. It was very easy.

I purchased trip insurance for my flight for 4-23-20. It was a business trip. My client canceled my meeting. The insurance company is refusing to pay the claim. Therefore I'm making an official complaint.

Updated on 05/27/2020: This is in continuance of the previous review I have left. We were able to finally contact the company after numerous attempts. They put our insurance claim for review then came back and said it was closed due to a voucher we received from iTrips. We spoke with iTrips prior to filing our claim and they said to contact the insurance company for a refund.

I went through InsureMyTrip.com and compared Generali with other providers and it seemed like Generali has the best value at the time. Purchasing it was easy.

Why can't I cancel my policy?... I cancelled my trip! I don't think making it difficult to navigate your system is a good thing (at least not for me, maybe for you). Please help, your assistance would be greatly appreciated!

I've been using Generali for several years now. We're retired and we travel, and I wanted to have that kind of protection. I did a search online and I found Generali. I called and talked to one of the representatives and I liked that conversation, so I just started using them. I've only had a couple of conversations with their people but I was very impressed. They answered all my questions, and they were professional, courteous and friendly. It was everything you would expect. I submitted a claim online a month ago and I got a notification a couple of days ago that they had assigned an agent to the claim. But I haven't heard anything back from that. I'm not in that big of a hurry though. I'm sure they’ve got plenty to do and I'm assuming that the process is working. If this goes through and the claim works, I would highly recommend Generali.

I was traveling with my dad who is very compromised with his health and I wanted to have the option to switch, the last minute, if he ended up in the hospital. I compared three different companies. Generali's rates are reasonable and pretty comparable. I ended up purchasing it online and printing the policy out when I was done. It was a fast and easy process.

No problems with order process, it was "fairly" clear and ordering online went smoothly, got a response quickly via email and recommended another traveler to use Generali Global Assistance product for their trip. Overall pleased so far with this choice.

Please, please, please do your research on CSA Travel Insurance before wasting your money. I wish I had. I booked a vacation through Homeaway in October, 2019 and purchased the travel insurance. Due to Coronovirus scare I decided to call them to verify everything was in order for our upcoming trip in 3 weeks. I first contacted them and went through the automated system. It verified that there was a policy issued but that it is "not in an issued status"??? I basically have then on auto re-dial 8 hours a day and can't get hold of anyone. You are only given the option to leave your phone number for a call back that never happens.

I searched in a consolidation website for travel insurance which offered a comparison of different travel policies. I input my parameters and Generali offered the value that we were looking for and covered what we needed for our trip. I’ve used Generali a couple of times on some trips that we’ve taken and that worked out fine.

The process was easy to follow, with all of the information needed to complete the process. Generali Global Assistance approval of and response to my application was quick and easy to understand. I would recommend them to anyone needing travel insurance.

My experience with online ordering of travel insurance for a European trip in August was fairly straightforward. However I would like to have had access to the entire policy before signing up. Certainly the simplified charts of comparison make it easier to understand the options. And the cost seemed reasonable. I would sign up for this again in the future.

We've used GGA travel insurance in the past and will continue to do so because the website is easy to navigate and they are a reputable company. In 2017, we needed to cancel a trip due to the death of a parent. GGA gave us the info we needed to file the appropriate forms/documents and our refund came in a reasonable timeframe.

We don’t travel until June so fingers crossed. Chose Generali over our regular company due to a price increase. Hope you're as good as your ratings if we need you. I did a lot of research and Generali seemed to be one of my top R choices.

Great experience navigating your site and choosing the best plan for my needs. Everything well documented. It was easy to see the difference between the levels of coverage so that I only paid for what I need for this trip.

This is our third time using Generali travel insurance. The information on the website is easy to understand and the costs that we affordable. Having good travel insurance makes us feel safe during travel time. We will recommend Generali to our friends and family.

The purchase was easy and reasonably priced. The trip is in six weeks. I hope I don't need to use it! I feel protected having it. That's all I can say as I will not leave on the trip until late April.

I do not usually purchase travel insurance but I'm taking my girls on a trip of a lifetime. We're spending a lot of money so I decided to get one. I looked at the reviews and ratings and between Generali and another one, I decided to go with Generali because they were based in the United States. I just signed up for the paperwork. I’m a little disappointed, though. I figured out yesterday that I’m not covered by the Corona Virus outbreak if my event is canceled. The event is not ‘til August so I’m gonna wait and see what happens.

I am happy with the service so far. I needed insurance for an upcoming cruise in July. I hope the cruise does not cancel. My fiancee and I are planning to cruise to the Caribbean in July. We just wanted some coverage.

Yes, I received my travel insurance plan purchase confirmation and plan information by email. The entire purchase process was very easy to complete and the plans offered are very reasonably priced compared to other companies. I would highly recommend Generali Global Assistance to others.

GREAT AND EASY. I was able to request insurance. I was given 3 quotes and I was allowed to pick the one I wanted. Next step was easy. Paid with my credit card. Then I was emailed a confirmation and my policy along with an email wanting me to confirm my policy had been delivered.

Trying to File a Claim and you can find my policy number. I've emailed called emailed called no answer. My policy number isn't being found. I'm canceling my trip and need a refund. Please call or email me **. I can do it online if my policy number WORKED. THank you for your time!

Service prompt and accurate. Waiting quite a while to get a chat representative, and just finally exited chat. Able to get answer about costs of policy by proceeding with purchase and seeing final purchase price. Wasn't sure if policy price was per person.

Generali had a good price. I used them for the Japan cruise that I booked. I am not happy with them, though. Viking Cruise Line cancelled our cruise ‘cause it was to Japan. I asked Generali to refund the money that I paid for the insurance, and that’s where I’m getting a hard time. They’re asking for this and that and they know the cruise was cancelled. I sent them the letter saying that it was. They have not returned my $800 and some that I paid for the insurance. It wasn’t my fault that I couldn’t go on the cruise. Generali said they couldn’t refund the money until Viking refunded all of my money, which I’m still waiting for. I don’t know what’s gonna happen after that, if I’ll send them a copy of the check or something. I’m supposed to get the money from Viking by the middle of March. That’ll be some time probably next week.

Great program. User friendly sign up. Wouldve like to have the option to Cancel anytime option but it was disabled. Unable to have in insurance. We made trip for a wedding last minute and unable to purchase insurance with rental since deposit was made already. Thankful this was an option.

Easy to use website, very detailed information on their policies, and pricing is much better than most other travel insurance companies. Have bought policies from Generali in the past, but luckily have never had to utilize them. Highly recommend for a very good policy, great coverage limits, and a very reputable company.

We received our receipt for the purchase of the insurance, but have not received our policy yet. Can anyone please check on that. I did some checking when I was looking for insurance and I think you had the best price for the coverage and plus I found some really good reviews. I will keep in mind of the Generali Travel Insurance the next time we need travel insurance.

The plan was easy to purchase online, but the terminology was often not the usual terms used. For instance, "Emergency Assistance". Does this mean "Medical Evacuation"? If yes, why not use this standard term as I saw on other policies from other companies.

My wife and I are going on a cruise and with these uncertain times due to Covid 19 we wanted some peace of mind. We did some research and found this to be a reputable company and very competitively priced. The sign up process was simple and the follow up immediate. We are very happy with this process but hope we will never have a need to use this insurance.

The purchase of the travel insurance was quick and easy. The website was easy to use. The receipt of the confirmation and the receipt of the policy was immediate. The price was reasonable. I would definitely do business with Generali again.

Easy, quick response, user friendly website. Price quotes were excellent and comparable to other companies. Documents arrived by email quickly. Documents were complete, thorough and detailed. I look forward to using Generali Global for future travel plans and insurance needs. Excellent customer response time.

Received policy confirmation in the wrong name. Cannot get a response from the company to change the name! Policy confirmation is under the name of Nile instead of Jeanne **. Help! This needs to be addressed immediately. Tried to reach the company by email and phone. No response.

Ordering the policy was easy. The terms of the policy were outlined and it was clear to read. Also a PDF was sent which explained the policy in detail. I explained different categories like medical, trip delay, trip cancellation and many other categories.

Thus far I had a good experience, have not taken the trip, but hope my claims, if I have any, come through just fine. Just fine because I've never used travel insurance, but hope to make Generali my first and last insurance company I try.

Easy to use online for first time user. Only problem I had was the coverage for emergency medical evacuation was not clearly described in application and my policy. Hopeful to hear or email from Generali Insurance for clarification. Thanks in advance for your kind consideration of my request. Please email me.

Very easy to purchase and understand policies. Great job! We were impressed with the information on the website and the ratings we seen. We understand that you can not make every customer happy, but we hope you do your best to do so.

Purchased online and chose because of the positive reviews and the expense was much more fair than competitors with virtually the same coverage. Live chat was also clarifying with links to the appropriate site. So overall it was a good purchasing experience.

I was pleased with the purchase. I need to verify the address of ** as I seen it shows Leesburg, Oklahoma, which is incorrect. I also did not add beneficiary names when ordering the policy for 4 travelers.

I've tried reaching out in several ways to get questions answered on my policy (NOT CORONAVIRUS RELATED) and can not get answers.. Two of us on the policy I purchase have paid for a majority of the trip costs I insured, however the breakdown I received shows us all being insured for equal amounts. In addition, I need to update the address of two of the insured as well as input our destination. None of this can be done online, that I can tell, via the modification link. Please have someone reach out to me so that I can insure this policy will cover what I need. Otherwise I need to cancel and request a refund.

Easy process with appropriate information. Quick response with the information and policy. First time I've purchased travel insurance and you made it easy to understand and to purchase at a reasonable price for excellent coverage. I only hope I don't have to use it, but it's nice to know it's there if needed.

I was very happy with how easy signing up was. The website was great. It showed the different choices and all of the comparisons with the cost of each one. I would recommend your company for anyone who is going to be traveling.

I purchased my first policy on Aug 31 when I purchased my first ticket, but never received anything from CSA (It was $59). Because I couldn't locate a policy number, I purchased a 2nd policy before the planned flight date which is the policy above. On the day of departure, my traveling companions from CA canceled because of the Coronavirus quarantines, so my trip was canceled. In this situation, I have lost $2500 and feel I should get a refund for my trip or at the least for the 2 policies I purchased from you. Respectfully submitted, Sandra

I had a very great experience obtaining my insurance. The website is very easy to go through and I feel very secured with the insurance that I now have for my flight. The emails also came in very quickly and provided very simple instructions.

Thank you so much for your Fast response to me for purchasing travel insurance from Generali Global Assistance for my June trip to Switzerland. I do hope the Coronavirus doesn’t cancel it. My sister who is going with me recommended your company as very reliable.

Purchase was done with a minimum effort and after reading reviews. Response was good. I had some concern based on reviews as to how hard it is to contact agents when required to address issues or claims. Seems to be an established well rated company

I received the information concerning my Travel Policy the same night and was well pleased. I looked over the information. As far as the prices I assume this is the best deal you have to offer. I am well pleased. I hope to continue to use your service again. This is a group trip.

It was easy to get a quote and information for travel insurance for our trip. I received a confirmation after purchase. We’ve had positive experience with a Generali in the past and we’re happy to purchase through this company again.

It was quick and easy to fill out the insurance form. The form was very straightforward to complete. Everything was very well explained. I used Generali Global Assistance last year and will use Generali again for a trip later this year.

I've received coverage confirmation and details of my coverage. I received an email saying I needed to respond saying I've received details and confirmation of my benefits. I checked my email, I have all I need at this point. I hope I do not have to use the insurance, hope the vacation goes unscathed.

The website purchase experience was very efficient and details about various plans and coverage were clearly explained. It remains to be seen how good the policy is if, in the unfortunate event, we need to make a claim. Otherwise, I would recommend this plan.

On hold several days for over an hour. Call back was next day on one time. Finally signed up for the insurance online and because I had to also buy it for my daughter who lives in another state I had difficulty getting it for her. Should be a more user friendly way to buy your product.

I live in Japan, and I thought it would be a good idea to have my nephews and niece (two young adults 16 &17 years old, one child 10 years old) visit me from the U.S. during their spring break. Well, as it turns out, Coronavirus has spread to Japan and increasing day by day. The CDC, WHO, and the Japanese government sent travel advisories informing the public not to travel to Japan unless necessary, and avoid public gatherings.

So far it has been a straightforward money for insurance arrangement. I have paid for my Policy in full, now the ball is in your court.... Reading your reviews and finding the Coronavirus is exempt. Well, what do you know.... loophole.

Easy to navigate and purchase the policy. We are happy to get the coverage required prior to our travel. We will await to see how else you may be at our assistance during our travel. We are looking forward to enjoy the trip without interruption.

We have purchased travel insurance through your company (and former CSA) several times. Purchasing online is very efficient. The explanation of benefits are clear. We have never had to file a claim and hope we never have to! But the insurance brings peace of mind.

I like how easy and accessible it was to review travel insurance policies and decide which plan was best for me. I received my coverage document the next day. I referred my friends who I am traveling with to go to the website and do the same.

I received my policy and really liked how I can read all the information before I purchased the insurance. I also like the reasonable rates and how everything was broke down and classified as a person reads what each selection covers and does not cover.

My discussion with the Agent was fine, he was able to answer my question. My disappointment is that Corona virus is not covered by my policy. That detail was not highlighted when I purchased the policy. I have never heard of an exemption before. I expect full coverage when I purchase a premium policy.

No major issues, easy to use. All fields are self-explanatory. I'd recommend Generali Travel insurance to others. The only other recommendation that I have would be to consider offering a live chat to those that may need extra assistance or questions answered before ordering.

The process seemed easy enough. The real test will be how it works in the (hopefully) unlikely event we need it. The website seemed pretty straightforward and it only took a few minutes to complete. I received a referral from a co-worker which is why I used it.

To know that this company been around since 1963 and one of the top 3 Travelers Insurance company made it easy for me to purchase insurance. It was very easy setting up the insurance online I will most definitely recommend and use this company for my next travel.

Very easy to use the site. Now have peace of mind while I am traveling. Now I don’t have to worry about anything. I highly recommend this company, have used them before and fortunately never had to make a claim, but to reiterate, it gives you peace of mind while going on vacation

Website is very easy to navigate, very satisfied with quick return of a quote, and priced reasonably compared to others. Reviews on the internet, led me to choose Generali. Very satisfied with Generali Global Assistance for Travel Insurance. Would definitely recommend to friends & family members who are going to travel overseas.

It was very easy to buy trip insurance and easy to understand the policy when you read it. I have bought this insurance before after comparing prices and coverage with other firms. I haven't had to active it and hope that I don't but it is a good to have that gives you a peace of mind when you travel.

The Generali website was very intuitive and easy to use. Plan costs and differences in coverage were explicitly described and provided helpful information to make a purchase decision on which Generali plan best met my needs, as well as deciding between Generali and other major travel insurance providers.

Easy to navigate website to purchase tour insurance. I was supposed to tell you that the product number is: ** but the form did not accept the code. This is trip insurance for mcdufftours-sharing great gardens. I tried to add this to my order, but it kept rejecting it. McDuff tours recommends your company.

Just purchased travel insurance. Don’t know yet on the quality of services promised. The company seems to be on trend with what they promise for a reasonable rate. Hopefully there will be no issues on my trip or if I have to file a claim.

It has been so far so good. The whole process has been very easy to acquire the premium healthcare plan. During my travels through Japan, I am hopeful that I won’t need the coverage or the plan at all. Thank you for your time.

My experience with Generali has been totally great. We even had to use their help once while in Mexico and they were efficient, friendly, and very helpful. We always use them for our travel and have never gad a problem.

I was generally happy with the experience. I tried to send an inquiry the day before I purchased the policy to make sure it was applicable to my needs, but did not receive a response. That is the main reason for not giving 5 stars.

I am happy with the policy that I purchased. The cost and explanation of benefits were clear. I did research before purchase and saw that they had very good reviews. My only complaint is I kept getting interrupted by people while doing this transaction and kept timing out. So it took me several tries to get finished with the purchase. Glad I have it and hope I don’t need it. :)

This is the second time I've used Generali Global Assistance for my travel insurance. The website is easy to navigate and I feel confident that I have protection in case something unforeseen arises. Hopefully, I won't have to use it, but I can travel worry-free, knowing that I've secured this coverage.

Frustrating experience, I made a call in January to purchase trip insurance and never did because I was not sure I was getting the right policy at the time. My brother has cancer and I have been dealing with that. The past two weeks I have been trying to get through to purchase insurance, finally did it online and I hope I bought the correct policy for our needs. Also would not take my travel companies travel code. Waiting for a callback. I understand about the Coronavirus, crazy time! This is our 30-anniversary trip!

I bought this travel insurance on February 2nd, as I am travelling to Spain in May. I asked a lot of questions in their website chat before I bought it and I read all their terms and conditions. I went to look at my policy yesterday and they have a Orange bar at the top of the website about corona virus, this was not on their main page on the website when I purchased although Generali says they had the notice somewhere on their website when I purchased the insurance but at that time it was not prominent on their website. I was very thorough and never found this notice, it is very prominently displayed now.

We had an easy experience applying for Generali Global travel insurance. We would recommend it to a friend. We hope we don’t need the insurance but if we do, we feel confident in this company. They had good reviews. Looking forward to the survey at the end of the trip.

Made the purchase on line and found the quotes and check out very user friendly. I did try to use the chat for a question that I later figured out and wasn't able to get someone, but turned out ok.

I would like to be able to designate a beneficiary. I didn't see that as an option when I signed up. I submitted an inquiry yesterday, but haven't received a response yet. Otherwise, the process seems to have gone very smoothly.

I did not get a callback until the following day. Initially the phone rang and rang into it finally allow for me to request a callback. I received a voicemail the following day apologizing for the delay. I had a question concerning insurance since I wanted to purchase a plan.

I am an individual traveling to South Africa. It was a lot easier to buy travel Insurance online than I thought. Will do it again. Thank you Generali Global Assistance. I do not give 5 STAR RATING EASY. I thank that there is always room to improve, you' all did a great job of making it easy. Thank you.

I needed to add the cost of our rental house to the policy amount add, the agent handled this with ease and professionalism. We have had a trip to Kenya planned for 6 months and as world events keep changing thought it was best to insure if the state department restrictions prevent our travel.

Fine process in completing the required information to receive a policy. Rate seems appropriate for the amount of cost for the trip. I would certainly recommend this company to family and friends in the future. The only complaint that I would have is the company fuel.

I received a confirmation of my purchase and plan details. This is a response to the email following up on a purchase of trip insurance for April, 2020. I used the company for trip insurance in 2019. I have not yet had to make a claim. Thank you.

The online process to set up travel insurance was very easy. The site provided an explanation of the process and outlined what is and isn’t covered in each of their policies. I found it to be very user friendly. In addition, I like that there is a 10 day grace period after I purchase this policy so if I change my mind, or find better coverage, I have the option to get a full refund within the 10 days.

I always use Generali Global Assistance when traveling internationally. It is quick and easy, the rates are great and the coverage is excellent. I have never had to use it yet, fortunately, but it’s great knowing I have it! Also, I always have my trust attorney include it into my living trust in case any unforeseen accident were to occur - you can never be too careful!

Generali has the most affordable price. I buy travel insurance for every trip and the most recent one was a month ago for my trips to Canada and Mexico. I also get the car insurance and medical insurance in case something happens. My interactions with the representatives are great too. I filed one claim online about 4 years ago and the process went on smoothly with no issues. Somebody stole a camera from me, so they covered it and and it was resolved really quickly. Everything is smooth and I like Generali.

I hope to not use this policy, but just in case... Sign up and confirmation has been smooth and easy thus far. Gives me a peace of mind knowing I'll have this when I go on my cruise. If all is well, I'll be buying this again for future trips. Thanks.

Ya'll wanted a quick email that I received my policy. I have but have not traveled yet so have not had to use it. Did have an online chat with one of your reps who was very helpful in answering the few questions I had.

It wasn't clear that I could order a plan without my travel agent's product code. Even when I delayed a day to get it, your computer didn't accept it. So I just kept going and was able to complete my order. Thank you. Leonard

Generali has the best rates for all travel insurance companies and the best ratings compared to Allianz and all others. Spoke to customer service and they were quite efficient. This is my first time using them and hopefully will not need to file a claim. But, if I do I expect prompt and efficient service.

You were prompt with the request. Policy came same day. I would recommend to others. Great to have the security while traveling if ever needed. I look forward to using your services in the future for any travel in or outside the United States. Thank you.

We only have experience in purchasing the Travel Plan Insurance. In doing so, it was relatively easy. Website easy to get to, good descriptions to enable decision-making. Hope we don't have to use you. :) Feel more confident planning our trip.

In August of 2019 I put a deposit down on a Carnival cruise and my tour guide took the money for insurance with Generali Global Assistance. (Claim #**) The cruise left Minneapolis Mn on February 1st 2020. My friend and I got up at 2am and got to the airport almost 3 hours ahead of time, even though this was only a domestic flight to Miami. Unknown to us, Sun Country has their international flights AND domestic flights on Saturday, and there were HUNDREDS of people in line.

Excellent support and easy to complete the forms. Received confirmation rapidly. Well understood. I have very good experience in the past with Generali in filing claims. Generali helped me to file claims and maDe the necessary payments on a timely basis.

Generali Global Assistance Insurance interface was easy to understand, detailed and user friendly. The insurance options were very detailed and informative. Generali Global Assistance Insurance provides many different insurance options for the traveller to consider. They provided useful contact numbers for the traveller to use during an emergency.

The process to quote was simple and efficient. It was easy to compare the policies and understand what was covered by each level policy. I would recommend that others interested in obtaining a quote for insurance check with Generali and see if their needs can be met.

The process was fine. Seeming conflicts exist regarding cancellations mentioned for illness and quarantine and the Coronavirus outbreak; it’s a bit confusing. Other than that, I have no issues or concerns at this point. I am curious and would like more information regarding concierge services.

The process was easy and user friendly. I have used Generali before and continue to go back to them for my travel insurance. I particularly like their various options and ability to complete the entire process online. It makes the entire travel insurance experience an easy one.

It took me two days to reach customer service to ask a few question before I place the order for the insurance. First day I waited 45 minutes on hold and finally left my phone # so customer service could call me back but no one did. Same thing the second day but this time someone did call back in an hour. Why is it so hard to reach anyone? If I was on a trip and needed to call will I be able to reach anyone. Having second thought about my trip insurance.

I've started using Generali Global as my travel insurance provider since 3 years ago. I got a cruise trip for myself and my family and I have Generali Global insurance for it. But due to the Corona virus, the cruise is cancelled. I'm asking Generali Global to give me the money back from the air fare, but they said no because I have to get doctor's papers. They said that I could get my money back if I'm sick or if something happened to my family, but they can't give me money back for the Corona virus. I don't understand and it's not fair that I paid 300 for a cover of 5,000. So, I lost the money. Next time, I don't want to buy any insurance because it's not helping us a lot. I lost money for nothing.

I was on hold on the phone for well over an hour. That's when I tried online. Your web site is very confusing but after several tries I was able to purchase a plan. Getting the quote was easy but purchasing was the confusing part.

So far so good. The process was easy and hope we will not need it. Got it through internet. Compared with the competition it look much better. Took a look at the reviews. Very important to make final decision. So that's the story.

BEWARE! They will do everything possible to deny your legitimate claim. We missed a flight due to the cancellation of the rail service to Fumicino airport but Generali claimed our policy does not cover this because the actual train didn't break down, even though the railroad provided a letter stating that the rail service was cancelled due to equipment fire and train is not even mentioned in the text of the policy. Only after I had complained to the CA insurance commissioner did Generali changed their tune and paid out the insurance. Also policy coverage was insufficient to cover the cost of the replacement tickets due to the very low coverage limits. To get a true snapshot of Generali's business practices checkout other customers reviews on Yelp.

The online enrollment was easy but there needs to be an opportunity to enroll with individuals from different states. Since I was responsible for obtaining everyone on my trip, I had to enroll three different plans. Otherwise, I thought the process worked well.

I have been trying unsuccessfully to reach a Customer Service Representative by telephone for the past 48 hours in order to purchase additional coverage for an extension to our currently scheduled travel on Policy **. I wonder why it is so hard to contact and speak to one of Generali Global Assistance customer representatives.

You guys made it very easy to get what we needed, good job. If we ever need ins. again we know who to call. Thank you for all your help. We will be telling all our family and friends about you, and where to go if they need ins. when they are traveling. Again thanks for the help.

I looked at quite a few websites for various vendors and found Generali’s very user friendly compared to the others. I was given plenty of time to complete my purchase. The confirmation was sent to me immediately. I hope that if we have a claim, that it would be handled so well.

People were very helpful. They Explained all details to my satisfaction. Will definitly use your services again. I will reccomend you to my friends. Your reps were knowledgeable And very pleasant to deal with. Thank you for all your help.

This plan was recommended by the realtor we are booking our beach trip through. Plan was easy to understand with Q and As. Price was reasonable and it is good to have peace of mind when planning a trip. The reviews by others were exemplary.

We would get travel insurance for expensive trips and I heard about Generali through my travel agent. We filled out the forms, sent it in, got an invoice, and paid it. It was all done online and their rates are comparable to other providers. Hopefully, I never have to use it and that it would work and go smoothly when I need it.

Very efficient service and courteous employee who explained all of my options and answered all my concerns and brought several options. I liked the fact that the insurance was affordable and that I had the option of cancelling the policy and getting a full refund.

I tried to call for the information and waiting time was long and did not have chance to talk to the representative. I would like to talk to somebody. I did not receive email with policy information. I found your company online and the reason I picked up this company was good reviews.

Generali received high online reviews, the process to acquire insurance online was easy and didn't require a lot of time. The price was also very reasonable. Although this is our first experience with travel insurance I would still recommend your service to others.

It was a great easy experience. Affordable and had all the things I was looking for when booking the insurance for my trip to Punta Cana. I would use Generali Global when booking insurance on my next dream vacation.

I found the website very easy to navigate. I continue to buy travel insurance with the company based upon my experience when my passport was stolen in Rome. I receive immediate assistance while in Rome. The recovery of expenses was prompt. Of, course I was required to provide receipts to verify my expenses as a result of losing my passport. The whole process was quick and easy to do.

Process was simple and easy. All the information is presented in a way that it's easy to read, review and understand. It made it very easy to compare policies against the competition. I'd recommend Generali Global Assistance travel insurance to anyone.

We had a great experience with Generali Global. It is our first time using them for our travel insurance and we purchases online. The policy confirmation and documentation arrived via email within an hour. Hopefully as we begin our retirement soon, we will be continuing to use them.

Compared travel insurance for an upcoming trip. Generali had the best price for coverage provided compared to other travel insurance providers. You were able to tailor the coverage to meet your needs. Like that you could add on car rental coverage only if needed. Sign up process was online and easy.

Easy to use website with very detailed plan and coverage information. Now, I feel better about our upcoming trip to Japan, knowing that we are covered, in case of an emergency. Very good rates as well. Thank you so much!

I use your insurance all the time. The reasons are: Good site. Fast and easy, good price, great reviews. I'll recommend this insurance to my friends. I got confirmation immediately. I received e-mail in 5 minutes.

Answered all of my questions, was helpful, when asked about the other travelers he helped with that and explained why or why not. Would like to say they were very people oriented and my experience with them was more than I thought. I have been dealing with another issue, not with you but another and haven't been so lucky.

Compared to other insurance companies, the areas of information that were required on your application were very clear and easy to complete. Your response with a confirmation to the application was timely, which made the entire experience efficient, accurate and a pleasure.

So far it has been great! Very easy, the real experience will be if I need to use it in Spain. I hope I don’t need it. The amounts for payout look good. I’m sorry this is all I can say without having a claim experience.

I was able to clearly understand the policy I purchased and it was easy to buy online. I hope to not have to make a claim, but if I do and it is as clear as purchasing, I will be completely satisfied!

Four stars not five because I think a few examples of what constitutes pre existing conditions, and what does not - would be helpful. I am 71, and though I’m a cyclist, slim, very healthy, like many 71 year olds, I’m on blood thinners and had a stent put in 3 years ago. Pre existing condition? I cycle 80 miles a week!

Very easy process to purchase travel insurance. The coverage was exactly what was needed and it was far better than the other travel insurance companies we received quoted from. The price was slightly better but the determining factor was the coverage.

Purchased policy online without any problems. Received confirmation of policy within ten minutes of purchase. Have purchased from Generali in the past and have been very pleased with this company. Customer service is great to work with and have worked with in the past. Would highly recommend Generali to friends and family!

My experience with your company was excellent... Very knowledge and courteous staff. I would definitely recommend your company and services to other friends and family. This is not the first time I've used your service... In the past, I have always had good results... Thank you.

This is a new policy purchase for an upcoming scuba trip. The carrier was recommended to me by a friend who also does a lot of international travel. I can better assess after trip completion. The ordering online was efficient and timely.

Thank you for making the purchase of travel insurance easy. I was easily able to view the different plans to make my choice easier. I compared several other travel insurance providers plans yours was a better deal for the coverage I wanted.

Website is easy to use. Got good support on chat line. No complaints in the process so far. I am pleased with the experience. Now we will see how the service continues during the trip. Hope I will not need it.

Fast, clear, easy to understand. Options clear. Thanks! My wife and I are going on a short, fly fishing experience on the saltwater flats at Ivels B&B on Acklins Island Bahamas. It was easy to understand the 3 levels of trip insurance. It's only a five day experience.

The process of deciding which policy was right for me was easy. The website was clear and functional. The rates are acceptable. The coverage actually covered unexpected expenses (flight cancellation, overnight hotel booking, basic meals). I'm okay with this insurance policy provider, because they're there when you need them.

Two questions:

The website is concise and easy to understand, reasonably priced. Having coverage takes some of the worry out of foreign travel. Of course we are hoping we don’t need to use it and since our travels have not yet occurred there is not much to review at this time. Thanks, Generali.

It is simple and easy to sign up for travel insurance with Generali. They follow through and send confirmation emails immediately, and I know from past experience that they will make good if you have an issue on any of your flight or hotel arrangements while on vacation. I continue to use them for my travel needs.

My coverage information was received promptly. I do not have any other remarks to make at this point. I would have more to say about your product after I travel and in the event that I need to make use of your services.