Generali Global Assistance Reviews

Generali’s price was significantly less than the others and the website was easy to navigate. It was a good experience.

The signup process at Generali is straightforward and simple. Their website is easy to navigate as well.

Generali has different levels of coverage, and their price wasn't cheap but it was fair. When I compared them to other places, they were more competitive. I signed up and it was a good experience. It was very quick, and the process was smooth. I would recommend Generali.

Everything was good. It was easy to send me the link where I had to submit the information. I was satisfied.

I had filed a claim with Generali for a trip that a ONE COST travel vacation package for hotels and flights. Generali asked me for the breakdown of the costs. I contacted the tour company and they communicated they do not release this information to anyone, including Generali. They are confidential negotiated volume discounted rates. I have asked Generali to provide where ONE COST vacation or INCLUSIVE vacations are not covered. They have not. This is the most lame reason (no other reasons given but sure if this review does, they will think of more) I have seen.

I looked at a lot of travel insurance programs and I was impressed with what Generali included for the price. That was the reason I chose them. But there's a ton of competition when you go in to search for travel insurance and if they could maybe stress a better pricing, it might instigate people to look into it. We'll be cruising in September and I'm definitely going to take a look at Generali again.

I love Generali Global Assistance. They answered the phone when I called, and that was my first indication that perhaps they were unlike the other travel insurance company that I used. I had a claim and it was easy to process. They answered right away, gave me a claim number, and there was a follow-up when I returned. It was delayed delivery of luggage. For three days, we were without. So, I had to buy clothing and certain essentials in order to make it through the first couple of days of our trip. But Generali was responsive that the next trip that we just returned from, we bought it again. So, everything was positive again.

Do not use this company, even if you read a good review. Read my words and understand that you will be in this same frustrating situation if you decide to use this company. Look them up on the BBB. They have terrible reviews on there. Nicole ** and Sean ** will ignore your calls. I filed a claim in October and I am still waiting in January for this to end. They ask for documents you have already submitted and then play dumb when they are wrong. Their customer service representatives say different things and when you claim this they then look up the call, find it, and then again play dumb when they are wrong. I am on the phone with Marcus, a representative just now who told me there is no one in the company above Sean **, then when I asked if he was sure about this, he said, well there is, I just can't talk to that person. My claim was "escalated" several times, which means nothing.

Their price is very reasonable for the amount of coverage. Also, I'm looking for medical. My trips are not that expensive, and I can always get money back from the airline. It's just for covering medical or accidents. The signup was all done online and it was easy to navigate around their website.

We filed a claim last November for our flight had to go back to the origin because they couldn't land. It was a smooth process online. Their website was easy to use. They reimbursed the cost of the hotel and the expenses as far as food. The flight was rescheduled, so we didn't have to do a refund on the flights. It was just the hotel and the expenses for staying one more day in the capital. In two to three weeks, we got the check for it.

I got Covid while on my trip. I went to the hospital to be tested and receive medication. When I sent in my claim to your company I got a SUPER fast reimbursement without any haggling necessary. IT WAS AMAZING!!!

Generali gives the best coverage for the best deal. It's great when you sign up, but once you need help, it seems to go down the toilet. I'm trying to get online to their website to finish filling out my travel claim. My next step is to submit a bunch of documents. I had to call the cruise line, my doctor, and my insurance company. It was like jumping through a lot of hoops to do it. I understand it's insurance, but it's been a terrible experience. The website keeps telling me my password is wrong, and the password reset link doesn't work. When I called them, they said that there was nobody there that could do a password reset. That's frustrating. I'm not too happy with it. I don't know what I'm gonna do to get my claim finished because I can’t get into my account. That whole process and how they treated me are inexcusable. They don't want to solve my problem at all because then they would have to pay the claim.

I made a couple of phone calls to clarify some things, then I went through with the purchasing online. We didn't have to use the coverage, but it was nice to have if we needed it. My experience isn't quite finished yet though. An airline broke one of my pieces of luggage, and I'm still working with the airline to see if they'll give me money. If not, then I'll call Generali and make a claim.

The online process was easy and when we submitted a claim online, everything went smoothly. I had a very good experience and I would recommend Generali.

So far, the process with Generali is good. We sent the request then we got an email back that they needed additional information which we sent immediately. The next day, they sent us another request for additional information which we sent back today. We didn't get any reimbursement yet but hopefully, we will because we submitted all the paperwork that's required by the girl who is taking care of the claim.

They were the least expensive and they got me what I needed. They had good customer service. I recommended them. Everything was great.

I am still awaiting a claim decision since October. Unable to fly due to suspected food poisoning. Uncontrolled diarrhea and nausea/vomiting for 2 days. Do you want the plane diverted? I am a nurse and I am well capable of treating my condition. JUSTFLY AND CSA/GENERALI TRAVEL INSURANCE ARE SCAMS. PLEASE DO NOT USE THESE COMPANIES.

I like their pricing and they have e-claims. I signed up online and it was good. They provide good coverage. I submitted a claim. I was traveling to Japan and my connecting flight to Japan was canceled after we landed. They put me on another flight, but it was to a different airport in Osaka. When I got to Osaka, it was too late to take public transportation. I had to take a taxi, which was almost $200 to get to my hotel. I filed a claim for the travel delay for the taxi. I filed everything online through an e-claims portal. It was super easy. They got me my money. I just got my check a couple of days ago. I'm happy.

Background: On my recent trip to China and Japan, I had to deal with Generali Travel Insurance for two separate claims: medical expenses and a delayed baggage issue. This review, based on my personal experience with Generali, might also be useful for dealing with other travel insurance companies.

BEWARE: you should not buy Expedia's travel insurance that is offered by Generali. It is a total scam! I purchased travel insurance for a trip to Egypt given the risk of traveling to the Middle East. Then Oct 7 happened and the war in Gaza. Subsequently the US Embassy in Cairo communicated that several foreign tourists had been murdered in Egypt. So I canceled our trip to Egypt. I've been fighting with Generali for several weeks trying to get our money back. It is a total scam. They constantly lose documents and information to delay, delay, delay. I have decided to sue them in small claim's court because I have lost hope that they will honor their obligation of the insurance policy.

I've used Generali throughout my life. It's peace of mind and it satisfies the coverage that I need. I had a claim and they covered it, so I was happy to see that.

My 82-year-old mother and I collectively spent $1,200 for this insurance to protect ourselves for our $10,000 trip to the Holy Land. After the war began on Oct. 7, we of course cancelled our trip. After waiting 2 months for them to review our claim, they refused to reimburse us for ANYTHING. They are crafty and will find any loopholes they can to deny a claim. You would think due to the horrific nature of this war, some grace would be given to help recoup our tremendous financial loss. That's the point in purchasing insurance, right? Remember, their job is to make money. Buyer beware.

I have used Generali for many years and I am glad I did this time. You were so easy to work with, not like other insurance companies that hassle you and make you fight just to get an equitable outcome. The staff is so helpful, friendly, and polite. In particular, Karen, who patiently helped me with my claim. I am more convinced than ever that Generali is the travel insurance to have.

Upon returning from my trip to Scotland, I filed a claim in my daughter's name for a small amount to cover toiletries and then I filed a second claim for an overnight stay at the Heathrow airport hotel because our flight was missed not due to our doing. Not only have I not been reimbursed but there has been no contact or communication regarding my claim and the receipts that I sent to show proof. It is now November 14 and I have not heard back since I filed my claim in early October. This is the second policy I have purchased when traveling. I am doing lots of travel in 2024 and depending on how Generali responded to this claim, I was going to be more than happy to use them for all of my travel. However, I now see the response when insurance is actually needed. I am extremely disappointed. Generali was referred to me by a family member.

I filed a claim on 10/12/2023, claim number **. I have been checking online and there is no update on my claim. I tried to call but you don't allow me to talk to a customer service agent, only an automated response. I sent an e-mail on 10/27/2023 through your system and still no response. Can someone help me?

Guidance of exactly how to apply for payout related to trip insurance could be more complete and less vague from beginning when purchasing insurance and when a claim is made. I felt I had to guess at what to do. No agent ever answered the phone -- there was a recording and promise of call back which never happened. However my claim was eventually paid so satisfied about that.

Train cost reimbursed without question. No response from train company for refund. Explained to Generali and refund issued. Would have preferred check immediately. Did not want to open a Zelle account. But checked arrived fairly promptly when zelle account not opened. Easy claim form to submit online and pleasant agent who answered the call. Will use this travel insurance company again for future trips. Good competitive price for good coverage while in Europe. Have not utilized health care services and hope they are not needed in the future.

When I had to cancel a vacation due to a medical emergency, it was extremely easy to file my claim and I received reimbursement for the nonrefundable charges within a week. I've used Generali Global Assistance several times and have consistently been pleased with their service. I will continue using them for travel insurance. Their plans are also priced reasonably.

Generali resolved my issue and I’m extremely satisfied with the customer service and the resolution. Thank you so much!

My wife had a bad accident while we were on a tour and we had to cancel. She was unable to travel, and after surgery we had to stay in local hotel for over two weeks. I submitted all of the claim paperwork with our expenses. After months of waiting, I received a partial payment check with no explanations of what was being paid. Additionally, I was told that I would have to submit additional details on medical treatments in order to have my medical expenses considered for payment. I have tried to contact a claims adjuster on numerous occasions to understand what they want, but never receive a call back and I have had no one else to talk to since the GeneralI phone line only goes to automated attendants. Generali doesn’t provide any option to question its decision, or any recourse.

Purchased a travel policy due to elderly parents and uncertainty regarding world events. It was a fair price and easy to purchase online. Never thought I'd have to file a claim until the airline lost our luggage. Took almost a week to receive our delayed bags. Filed a claim and received a settlement quickly!

This was the first time I purchased trip insurance. I was a bit worried that there would be things that prevented the company for actually paying a claim. I was pleasantly surprised with the ease and efficiency of the claim process. I would certainly use this company again and have already recommended it to someone in my neighborhood.

Submitted documentation as requested. Expected to be informed I hadn't followed process to the letter. Case was settled within a week. No questions asked. Couldn't be happier. Will definitely use Generali for future trips.

Very disappointed in the claims review process. First, the review took a long time compared to a fellow traveller's (with the exact same reason for the claim) claim submission. Second, the claims reviewer seemed very unorganized. In spite of all the documentation being submitted on your website, she was unable to locate it when I phoned as to the status requiring a second submission.

I am satisfied with the service and the payment was as I expected. The overall time to process my claim was reasonable. I did encounter a few hiccups that I think could have been handled better.

It was such a smooth and easy process once all the paperwork has been submitted. Most employees were very professional and helpful. I will certainly recommend Generali to my friends and families and I will use the service again for future travels. I am very satisfied with the services provided.

On a trip to Greece this past summer, the airline lost one piece of my luggage. They eventually recovered the luggage, so my claim was for baggage delay since I had to buy some essentials while waiting for my bag to be returned. I had carefully kept all my receipts and proof of baggage delay. Once I returned home, I submitted all my scanned documentation and receipts as part of my claim to Generali. I think the whole process took me less than 30 minutes. To my utter surprise, Generali had processed my claim and issued a payment in less than 48 hours!!! I couldn't believe the efficiency, especially after experiencing the total inefficiency of trying to claim my bag from the Greek airline in Athens. I will definitely be purchasing travel insurance from Generali again.

We used Generali earlier last year, and we had to cancel the trip because I had an emergency procedure. I became ill just before we were due to go away. I went through the process online, then we were given a person who deals with the refunds who was very helpful and led us through the whole process. The people that we worked with at Generali were excellent when we set the thing up, and they were also excellent and timely when we submitted the paperwork and got the refund. If I needed to call them, they were very interactive and supportive. I was very happy with them the whole way around. That's why we're using them again for a vacation next year, and I've recommended them to other friends as well. They have competitive pricing too.

We went online, chose the plan we thought we wanted, input our names, and where we were traveling, and the amount that we expected on our vacation. They used that to determine the cost of your travel insurance. Everything was well. We didn't have to talk to anybody and there was no reciprocating correspondence. But last year, we had some issues, and it was pretty rough. I only went back with Generali because I was using last year as a one-off, but it was a pretty bad one-off. We had a flight canceled on our front end, and they also didn't return our luggage, so we wound up traveling without our bags and never got them until the end of the vacation. Generali was really difficult. Their customer service was not good. We had to fight tooth and nail for everything.

I have a bachelorette trip with 12 other girls next year, and I wanted to be prepared just in case. I bought travel insurance through Generali's website and I liked how it gave me all the features of the different tiers to let me know which one was best suited for my travel needs. Generali was about $50 cheaper than other places too.

I filed a claim for delayed baggage on 8/3/2023. Reason: I arrived in JFK from Manila without my 2 checked-in baggage, so I had to buy items needed during my stay in NYC until the baggages arrived. I only had my carry-on items with me. The airline, PAL, only allow 7 kg of carry on baggage. First, I called Generali. Was told to fill out claim form, sent the form back with supporting papers. I have sent emails following up on my claim. Calling to follow-up is frustrating since I can't get to a real person and just told to go to the website. Last 2 emails I got was dated 10/2/2023 stating my email was received and dated 10/3/2023 stating that a claim number has been assigned and that a representative will contact me if additional information is needed. I do hope I will be contacted soon. It's been over 2 months since I filed the claim.

I submitted claim in June and was never contacted and never paid for essential items I needed to purchase. Very sad as I've taken many policies with y'all, and my first claim was unworked and unpaid. That's the reason to buy policies, for the confidence payout will happen in covered losses.

Team was extremely responsive to my claim and processed it quickly and to my satisfaction! Thank you for your support in helping me navigate the challenges and questions that arose during processing of my claim, and helping me to better understand the additional documentation I needed to provide in order to support the claim being processed in a timely manner!

I Purchased Generali insurance for our trip to Croatia. We missed our connecting flight and had to spend the night in a hotel the airline provided. However, we missed the first day of our tour and included meals as well as what we paid for hotel in Croatia, sent all of the information including documents from the airlines and expenses, at the minimum the financial loss for having missed a day of touring and connection with Art for a group. We had to fly to another city to catch up with our tour group. I submitted a claim, and all of it was denied with proof of everything. The whole reason I bought this insurance was to ensure my trip, all they do is keep asking for more information. They don’t return phone calls and do everything in their power not to reimburse you. Don’t waste your time with this company. Waste of money.

We purchased Generali Travel Protection Insurance when we rented a VRBO in October. We were on our plane to fly into Portsmouth airport and the pilot informed all passengers that we were unable to fly, because the Portsmouth airport is shut down and not allowing commercial flights to fly in for about a week. The Portsmouth airport was shut down due to mechanical issues with the fire trucks. I contacted Generali and provided documentation of the shutdown and was still refused reimbursement. Now I am out almost $2000 for Vrbo that was never used. This insurance is a scam!

Generali has been easy to deal with. It was easy to go online and sign up. I feel like all of the options were clearly set out so it was easy to choose one. We had a situation where there was a hurricane that came up the coast when we were supposed to be traveling with small children. We didn't feel safe traveling so we didn't and Generali provided the refund for the vacation rental that we had booked. We got the service we expected.

Navigating through their website was super easy. I was able to manage through it. We were doing a bike trip, so I wanted to have insurance in case somebody got hurt.

We were going to Lahaina and Maui and couple of weeks before we were gonna leave, it burned down. We had to cancel. We got all our money back and it wasn't that long, a week to 10 days. We'll definitely use Generali again. We're happy.

I've used Generali twice. The first time I used them, they were awesome. They were very helpful. My flight got canceled and my trip was delayed for three days. It messed up everything, and they were awesome because it was such a big issue. I was really happy the first time. The second time I used them, I had a small issue with travel where my suitcases were delayed. One of my bags got ruined because they left it out in the rain and all my clothes got wet. So, I went to file that and I had to take an Uber because the flight was delayed. So, it was small stuff and they were asking for so much documentation that I said, "You know what? It's not worth it for 100 bucks." So, I ended up not filing. It was cumbersome. But in general, I would highly recommend Generali.

Purchasing the travel insurance from Generali was very easy.

I had put in a claim and it was handled to my satisfaction. But there was a delay because the cruise line didn't provide the proper documentation the first time. So, it took a little bit longer than it should have.

We had needs that our flights be covered and our stay wherever we went would be covered. We went with Generali and it worked out well for us. I'd tell others that they can give it a try.

I usually get travel insurance now because I know I'm covered overseas. I add Generali as a backup when I travel, and it's easy to sign up for. I travel a lot, and the first time, I didn't really know of them. I was connected with them through one of the sites, and the rates were good, so I continued to use them going forward. I was offered another one and it was more expensive.

I purchased trip protection on a condo in FLorida.We were to stay from 08/29/23 to 09/02/23. There was a hurricane named Idalia heading that direction. The fact of not knowing where the eye of the hurricane was going to hit made us feel uncomfortable.I talked to an employee on the phone before I filed a claim, stated that we did not feel comfortable traveling with all unknown uncertainties and they stated just show proof of hurricane heading in area and send some pictures of news stating named hurricane and your claim will be paid. The company denied my claim. Governor Ron DeSantis declared a state of an emergency for 49 counties in Florida. We did not feel comfortable traveling when there were so many counties under state of emergency. The whole reason I purchased insurance is for incidents like sickness or HURRICANE.

We went to Spain and we purchased insurance from Generali. It was an easy process to buy it online. Their website was easy to use. The price was very similar to other options, but since my brother used Generali, I chose them. Generali has a good reputation.

I had a good experience with Generali Global Assistance and it was everything I needed to take. They have better rates. I haven't had to do much with customer service as the process was mostly done online. Their website was very streamlined. It was very easy to use. I would recommend Generali if you were going on vacation. If I go on a trip again, I'll probably be using them again.

I liked that Generali Global Assistance had preexisting conditions allowance. Also, their website was easy to use.

Generali Global Assistance gave me the best plan for where I was going. It was the best price for the coverage.

Everything went smoothly with Generali. They were the first ones I picked because the price was reasonable. They were cheaper than what I've paid for some coverages in the past.

We ended up having to cancel a trip back in April because of a death in the family and when I talked to the girl from Generali, she explained what the time frame was gonna be and that was very good because if I had been expecting something faster, I might have gotten upset. She said I would get an email from them with a link to a web page. It would tell me all the information I needed to send in. It was 30 days from the event that caused the cancellation to when I was actually able to submit the paperwork and then, they reviewed it. They committed to 10 working days but it was less than that. They called me and said it was approved. It was as easy as could be and they came through in a big way. So, I will use Generali from now on. They are cheaper than Allianz and a little more expensive than a couple of other companies I tried but I had a great experience, so I'll pay that little bit of difference.

We went with Generali over other travel insurance providers because they offered what I want and it was a good price.

I like their price. They shot out a quote and they asked me if I wanted to purchase it. I said yes, and then I gave my credit card information, and it was done. It was quick and easy.

I used them in the past to cancel a trip and they were very forthcoming in accepting my medical reason for canceling. I purchased it again and my experience with them online was clear and the policy was well explained. They also have good rates for reasonable coverage, or sometimes, better than average coverage.

When my family travels, we always get travel insurance. Generali's web page is easy to browse. The pricing was clear, and I like what you get for what you pay. I'm happy with Generali. My experience was easy and straightforward. I'll buy from them again.

Generali offered the items that I wanted in an insurance policy. For what I wanted, they were close to the best. When I factored in the Better Business Bureau ratings and reviews, they were better. Their rep was very friendly and helpful with the information that I requested. I was looking for some information for our stay post-trip in Munich and she gave that to me quickly online such as getting from the airport to the subway as well as the location to our hotel. Generali did fine for what I needed them for. I was comfortable knowing I was covered and I'm glad I didn't have to use it.

Generali's price was affordable and the coverage was exceptional. I felt secure knowing that I had coverage through a company that had good ratings.

When I was in Hone Kong, there were floods all over. Generali sent me an email if I needed to file a claim but I didn't have time to fill it out. I'm happy with Generali though the policy is pricey. I've always been with them when I travel.

My wife got appendicitis a few days before the trip. We were lucky we had the insurance with Generali. I went online to file the paperwork for the claim. When we weren't getting a response, I found it difficult to get people on the phone. Eventually, I was able to get one of their representatives on the phone and he was extraordinarily nice, very understanding and cooperative. However, I found out that, apparently, the representative who was trying to evaluate the case whether or not we were qualified for coverage wasn't getting the same information that I was putting online. He wasn't seeing what I was seeing. I was sending it to him personally rather than through the online portal and it worked out correctly.

I had to do a claim and I was never able to talk to anybody. I just had to do it on my own online. I'm old, so doing stuff with computers is a little confusing and difficult. But, I got paid, so it worked out. They settled my claim when I had to cancel a cruise. I submitted the documentation, and they reimbursed me for my loss on the cruise. It just could have been easier if I could talk to somebody and get a couple of questions answered.

I'm gonna be 73 years old, and I'm on Medicare. If I travel out of the country, I don't have any coverage. I did a search for the top 10 travel insurances, and Generali was on it. I signed up and it was easy.

Signing up was easy but I wasn't happy with the service. We had an issue with our hotel. It was not as advertised and it didn't feel safe to be there. It was not easy to find how to reach out to them to get assistance. I had to dig through emails to find the number to reach out to Generali. Plus, they required hours to get back to me. If there was a bigger emergency, that would be such a hassle. Because it was gonna take so long to resolve, I ended up putting another hotel on my credit card. They didn't want to reimburse us for the money. I don't think I would use them again.

Selecting the correct policy was very simple.

My grandmother is 93 years old, and I wanted to make sure I could get to her if I needed to. Signing up with Generali Global Assistance was very easy.

When I looked at the benefits and the cost, it seemed like Generali is the best option. We called them once because we had questions. They were very friendly. They answered our questions quickly and completely. We'd recommend them.

Signing up with Generali Global Assistance was easy, fast, and simple. Their coverage seemed good for the price I paid.

I was nervous, because from what I've read, there are a lot of holes in policies where they don't cover certain things. And I wanted to be sure, because a hurricane hit a couple of weeks before we went. So a couple of months ago, I decided, "It's hurricane season, we need to get it." I would recommend Generali Global Assistance.

I like their price and also the ease of use once I had my account set up with them. They were cheaper than Allianz.

We had a great experience with them. I did most of the process online.

I purchased travel insurance to Florida during hurricane season where it ended up I had to cancel. The eye of the hurricane was so unpredictable they weren’t sure where it was going to hit. I called insurance to let them know I wasn’t comfortable traveling with all the state emergencies surrounding so many areas. They told me it would be covered just to call the condo where I was staying. Then when I filed a claim they denied. Now I can’t get a explanation to why though it’s on recorded line, I was told it was covered. No response from company after several emails. If I would of known they weren’t going to cover I would of given that room for the week to someone in surrounding area that was effected by the hurricane a place to stay. I will never purchase insurance from this company again!! Also I would make sure their staff knows what they are talking about if you have to cancel.

I have another company that I purchased travel insurance on a cruise, and my father-in-law passed away and we had to make a beeline home. It was an extremely difficult process as far as reimbursement, and that prompted me to give Generali an opportunity. I compared products through internet research, and it was easy. I can use the policy as far as travel reimbursement back to my home dwelling.

I went on a cruise one time and was offered cruise insurance, which I did not like. I had problems with them in the past and they didn't honor what they wrote in their policy. It took about six months to get our money back for what we spent at the doctor on the cruise. I was then offered Generali and it was a much better policy for the same coverage. I went on their website and booked it for a trip that we're all going on in November. Signing up for the insurance was easy and the price was a lot better than what we thought it was going to be. I had a call customer services because I had some issues and they walked me right through them. I recommended Generali to people. I have several people coming with me on the trip and they already got their insurance through them as well.

Last year, I had to submit a couple of little claims. I had a kidney stone and while I was in Costa Rica, they had to give me some pain meds. It was an emergency. I thought I could just submit the receipt, but they won't let you do that. I had to submit all the medical stuff to my health insurance in the States, and then get an explanation of benefits. Then whatever my health insurance wouldn't pay, Generali would pay. It was quite a long process but in the end, it all got paid. I was so shocked that my insurance up here actually paid for part of it and Generali only paid the 40 bucks for the copay. For the whole thing, it was only 300 bucks out-of-pocket which wasn't bad.

I didn't have to use them but I felt comfortable knowing that I did have them. I really appreciate the fact that I had some insurance and setting up was very simple and easy. They didn't ask many questions and it was easy for me to respond online. I'll be using them again on my next trip.

We used Generali for the first time for our trip to Panama. Our flight from Hartford to Atlanta was delayed for 3 hours, so we missed our connecting flight to Panama and had to stay overnight in Atlanta. We were stuck at an overpriced hotel near the airport. Generali Global Assistance easily and promptly reimbursed us for our hotel room and dinner. It's the first time I've put in a travel insurance claim and was pleasantly surprised.

We go on cruises quite a bit and we make sure we have an insurance policy every time we go. The Generali policies were the best options for the price and the best coverage. Also, getting a hold of someone from them was fairly easy.

Everything was good when I purchased Generali. I did everything online. Hopefully, I won't have to use it.

I used Generali for my trip to Peru. It was an easy and smooth purchasing experience.

I tried to buy travel insurance and got a quotation from Generali. That was the cheapest quote I got for my travel to Greece and Turkey, so I bought it.

We compared with other insurance companies, and Generali is the most affordable but they have the same coverages. The purchase was fairly easy.

We had an extensive 3 week trip to Africa and Germany that we had to cancel for medical reasons. Working with Generali to recoup our costs couldn't have been more straightforward. They handled the unfortunate event with dignity and care. The particular agent who helped us was exemplary. I won't mention her name here but she deserves a hearty thank you!

When I purchased my insurance last year, I had a problem with flight delayed and I would like to be compensated for that. But they don't return calls. I don't know who to talk to. I made several attempts already and the message said, "If you want to be called back, we will call. Give me the phone number." They say it's gonna take about three minutes but it never happens.

The entire process has been nothing but painful. Not able to get a live person. Send many, many emails and go on the site. Look for updates…. Now you can’t send the payment directly via Zelle. I have to wait for a check and it’s been an ongoing nightmare. I am highly disappointed in the service level offered.

Submitted claim for ER visit while visiting Seoul, South Korea. Included all required documents and information. Received full payment for services in rapid time with no questions asked. We have used Generali Global Travel Insurance for all our overseas travels and will continue to do so for our future trips. Great service!!

The first time I looked into travel insurance, there was a whole lot of all the great things it does and it was very hard to get to the fine print and to sort through it to understand exactly what I was getting for it, what I wasn't getting, et cetera. My partner was very serious about wanting to get travel insurance and she also trusts Viking, so she does everything through Viking including airfare. She booked it so I read the fine print and realized it was through Generali. So I looked for them and had to do a bunch of comparisons with a bunch of other people, and I had to read through all the fine print. It took forever and nothing was straightforward. It was not very clear the first time and the more Generali could do to be straight up with people and educate them a little bit about what they need, it would go smoother. But the second time, I knew what I was looking for and what I wanted to pay. So the experience with Generali went very well. I booked it in five minutes.

I submitted a claim for a travel disruption and an additional (more expensive seat purchase) required which was accompanied by assurances that the original seat purchase would be refunded (it wasn't). Generali reviewed our claim and reimbursed us those expenses in what I felt was a reasonable amount of time. Well Done!

They eventually paid my theft claim, even without a full police report. I will say they ask for an usually large amount of documentation for claims. For instance, they wanted proof that I had attempted to submit my claim through my homeowners insurance first. It makes absolutely no sense to do that when my home owners deductible is $1,000 and I only lost $250 worth of items. I think it would be better if they asked specific questions first before requesting additional documentation. Other than the request for documents during the claim process, they did fine. My only other gripe was that it took over 3 weeks for my claim to get assigned to an agent. I had to call and ask why it was taking so long. Nevertheless, they paid out exactly what they should have based on my loss.

Very very disappointed. Very bad customer service. One Bag delayed, One bag Lost, Trip delayed, trip interruption, 45 days and getting runaround. Claims are not processed. How long I have to wait to get my claim paid. Lost lots of valuables.

Our return flight from Tahiti to Seattle was indefinitely postponed due to a labour action by Air Tahiti Nui cabin crews. We had to stay in Tahiti one night longer than expected, stay an additional night in LA and spend on meals, etc. The overall situation was very confusing, fluid and uncertain. The reporting process to Generali was very smooth, claim was opened instantly and we get some suggestion for early departure, although we didn't use them. The only little complaint is claim processing time, it took more than a month. However the resolution and compensation was fair. We are looking forward to work with Generali in future.

I called to follow up on my claims. I got a called and got a message that my cases are still in the queue. It’s been a month and no word, it’s a waiting game? 10 days I was told that somebody will update me but I was told it is still in the queue. It can be 3, 6 or 12 months? Who knows.

Ultimately, after posting this review expressing our dissatisfaction, Generali staff contacted us. They reviewed our claim again and ultimately resolved the issue.

I made the request and 10 or 15 places responded with their prices and Generali had the most reasonable price so we went with it. I'm satisfied, so far. The only thing is my flight was delayed and when I came home, I sent an email but until now, no one has responded.

I will continue to take Generali when I travel again. It's very comprehensive. It's a good bargain for the money and the coverages are excellent.

Generali is my go-to travel insurance company. It has been like this for almost 10 years. Good prices, good service when I need it. Although I never filed a claim, they were there for me. Good quality. They're fast to answer my call. They are in the mid-tier when it comes to pricing. It's not the cheapest, but it's not the most expensive. But I continue with them because of the experience that I have with them.

Purchasing the travel insurance was very easy. The charges were reasonable compared to some of the other companies. It was a good experience.

During the purchase procedure, I chatted online and it was very helpful. The paperwork for the claim is okay and I received an email on the same day saying that they received it but I haven't heard back from anyone since I submitted it about a week ago.

I submitted a claim and it was easy. I was able to do it myself. I had two different claims, one took 30 days to process. The other one was during COVID and that took three months. I'm very pleased with them.

Generali is a little bit less expensive and has as good coverage as the company that I used before.

Updated on 07/08/2023: Thank you for your reply. I would be interested in your opinion of these 2 calls, as well as my auto answered call that said my policy # could not be found. Your company appears to need an upgrade to your electronics and training of all the random people answering the calls of your customers. A $1,423.00 investment deserves reliable service.

Generali was referred to us and their rate was comparable to the other companies.

We've used them for multiple trips. In fact, we have another trip coming that I've already paid for the insurance. We did call once because our flight was delayed and we missed our ship. We didn't know what was going on and talked about cancellation. We got to a real person, put them on notice, but we ended up catching up with the ship and never made a claim.

Navigating their website was extremely easy.

I had a trip to Greece planned in April. 2 weeks before my trip my husband was diagnosed with cancer. He had surgery the day I was to leave. I filed a claim that week. I'm still dealing with the claim. Today I learnt my claim was closed. What does that mean? Just closed? Live chats are generic. "I'm sorry. I'm a bot [spelled bot} in training and don't understand your request. Please consider asking in a different way or a different question." I can't speak to anyone on a phone. I get more requests for my cruise policies. Numerous times I have told them I did not take a cruise. I'm dealing with my husband's illness. The only thing I can say is frustrating. My next recourse is to hire a lawyer. I will not tolerate this. I have keep copies of all my emails and online chats.

I called to get an explanation on a couple of points within the policy involving the difference between trip interruption versus trip cancellation. It was a very good experience. I would definitely recommend Generali to my family. It provides coverage that is good for a trip at a very reasonable price.

My plan with Generali will help cover any lost luggage, flight cancellation, and flight delays. The main reason I got it is for the medical coverage when I go overseas. As far as getting it set up, I just go on to their website and put in the information where I'm going, how long I'll be there for, and what kind of coverage I want. It's very easy to sign up, so I’d recommend Generali.

Filed a travel insurance claim three months ago. Website say claims take approximately 1 month to process. It has been three months now and still the claim is in limbo. After 2 months I received an email requesting additional information which I provided the same day. Now I am trying to contact the claims representative by phone and email. Automated phone system doesn’t work and no response to multiple emails. I will never again buy travel insurance from VRBO or GENERALI.

When I called to inquire, Generali's customer service agent was very friendly and she was able to answer all my questions. Then I went ahead and purchased the policy using their online portal, and it was seamless and easy.

The customer service was fine. I would use Generali again.

The company has since reached out and resolved this issue.

I purchased travel insurance for a trip to Egypt. Upon arriving in Frankfort Airport to get a connecting flight to Cairo, I was told that all flights were cancelled due to a computer problem. I was told that a flight may be available the next day. The next day, the only flight available was a return flight home. It took me almost two months to get all of the proof Generali required. I submitted the required documents on 04/07/23.

I got my Generali insurance online and their website was straightforward. I purchased the medium policy and it had a sports feature in there that I knew I would never use. However, I went ahead and purchased it because it offered the 150% on travel protection. At one point, I contacted them because I was interested in purchasing a policy for a relative that would be traveling from the UK to California. However, they said that they didn't have a policy for that and that I couldn't do that online.

I purchased travel insurance for my trip to France. On the return, the airline misplaced my luggage and could not find it for 2 weeks! I had my work uniform and all my personal toiletries so I had to buy a new uniform and some basics. They amounted to $300 and after many calls and emails to Generali, they denied the request. This was after listing all the items, providing receipts and proof from the airline that the luggage was delayed. They said that because it was found eventually it wasn't covered. Isn't the whole point of "luggage delay/misplacement insurance" to cover you for this? Plus, the coverage was stated in the policy documents! Complete waste of money and horrible customer service. I DO NOT recommend this company!

I bought travel insurance from Generali to cover a trip from Naples FL to Argentina and Peru. Problems started the first day with missing baggage from my flight to Buenos Aires from Miami. That caused me to lose a day of vacation and hotel expense. I went on a cruise with Norwegian Cruise that missed 2 ports due to high wind. In Peru, my day trip to Rainbow Mtn was cancelled due to civil unrest and another trip to Marcahuasi due to a washed-out bridge (from heavy rainfall the day before).

American Airlines cancelled my flight within 8 hours of departure. I had to rent a car to get to an airport 2.5 hours away that had an available flight. I uploaded a stack of documents they requested and they kept telling me they weren’t received and said maybe my files are too large. My scans were standard size. I eventually gave up because it was such a waste of my time duplicating uploads. I are the $340 and will never buy travel insurance again.

We were looking for basic coverage for an upcoming trip. We decided to use Generali and when we signed up online, selecting a package was easy. We got the one that would include coverage in case we had some medical issues or if luggage was lost. So we went with their standard package rather than their preferred. There were three levels and we went with the basic one. Having it provides peace of mind.

Signing up with Generali Global Assistance was easy. It was all online. Also, the reps seem to be well aware of what was going on and able to assist with any questions we had. Everything has been great.

I bought from them one time and they paid a claim far more expeditiously than other companies, so I went back and bought again. The process was cumbersome but they were responsive. If they cover your kind of trip, then they are worth looking at.

Bought travel insurance through my agent and signed up online. No problem. Until... Flight from PA To Germany was canceled by the carrier and rescheduled for the next day but I wasn't made aware until I went to check in. Wasn't going to work for the tours we had scheduled in Italy so we booked 2 one way tickets with another airline. Placed a claim for reimbursement due to canceled flight. I have email confirming the flight was canceled but not the reason why. Generali wants the reason so they can process the claim. I have emailed and called and been on with Lufthansa customer service and have been told they are not giving me a reason so stop asking. I'm not losing out on my $1600!!

I bought their travel insurance. My flight was cancelled by Southwest on Christmas day. Guess what? They denied my claim for travel cancellation. They asked me to approve the flight cancellation was due to weather. It is a total waste to buy their travel insurance.

Working with Generali was a monumental waste of money (a $1500 premium) and time. Perhaps they’re better with medical claims, but “buyer beware” if you need to file a claim for any other loss. Here’s the story: My wife and I purchased Generali insurance to cover the $15,000 cost of renting a home on Sanibel Island, FL for the month of February, 2023. On September 28, 2022, Sanibel was hit by Hurricane Ian. The entire island was flooded by 4-12 feet of storm surge. Our ground level (ranch) rental was flooded to the rafters and made uninhabitable (no intact interior walls, no kitchen, no bathrooms).

Generali’s customer service seems good and when I contact them for changes, they seem on the ball. The purchase service and modifications are very good and the cost is okay. One of the things that’s lacking is a full year plan. I travel so much and I buy a plan for every time I travel. So, it'd be nice to have a full year of travel plan. Otherwise, I'm very happy.

I do the signup on my computer, and it's very fast. I've used Generali for several years, every time we go someplace, and I've never had to file a claim, but I've told friends to use them.

We rarely do trip insurances but we purchased one with Generali Global Assistance because my mother-in-law has some health issues and we didn't know when we booked what the situation would be. I was impressed by the purchase process. There was a grid on the website and it showed various levels of protection. It detailed what the differences were and it was super easy to pick one and then pay.

I had purchased Car Rental Insurance from Generali for a trip to the UK. Unfortunately, somebody hit my car when I was in the parking lot of a tourist attraction and didn't leave a note. There was some noticeable damage and when I returned the vehicle I was charged by the rental car company. I had filed a police report but held out little hope.

Generali seemed to have a lot of good reviews so I picked it. I'm using it now. We were on a very long cruise and on the 30th of November, my sister started to get ill. The Wi-Fi was very poor and I could not contact Generali until we were in a port. It got really hectic because we had to come home from South America and my sister was COVID-positive. They wanted six or so pieces of info, like a copy of her passport and I sent that. I sent all the things they were requesting and now, I have to scan receipts. I have to give them what I want to claim. She had a $1,500 doctor's bill in Cusco. The Machu Picchu trip itself was also really expensive and I want to try to claim that because my sister was just sick in bed. I had to get another hotel room.

Generali was reasonably priced and it had the coverages I wanted. I was happy that I was covered.

We haven't taken the trip yet but the last time I used Generali for the same trip. The producer cancelled because of COVID, and Generali refused to refund my money. So I wasn't happy about that. They didn't even respond when I wrote them.

I booked my vacation, and at first, I denied the insurance, but then I went back and signed up for it. The trip was in Florida, right before the hurricane hit, and I wanted to insure the trip, just in case. I went online and purchased the insurance, and it was very easy. It took me five minutes or less, and I didn't speak with anyone. I would recommend Generali. It was very reasonable for a week's stay, and it more than covered all the basics.

Generali had the best rate.

The trip I was taking required that I purchase travel insurance. There were certain benefits that I was more concerned about. I did a comparison between the Generali policy and other policies that were out there, looked at the ones that had the benefits that I was looking for, and then made the selection based on price. Signing up with Generali was pretty easy to do. It was a pleasant experience. Their plan was benefit-rich and well-priced.

I purchased the insurance through the website and it was good.

Their prices were fairly comparable to other providers but their coverage was more. They were a very easy company to deal with.

We did everything online, and the signup with Generali was totally easy. We picked it for the combination of price and coverage.

The first time I got travel insurance, it was required in order to visit the Philippines, the country that I was going to. Generali was one of the very first places I saw when I was searching for travel insurance. After doing some research, they seemed like a credible place, one that's been around for a while. They were a safe bet, and from what I heard, their price was about average, if not, a bit lower. I filled out my information online and the dates of my trips, then they emailed me.

It was very hard to read the policy to understand what the exclusions were. I understood that a pandemic was excluded but I was concerned about the financial viability of the travel companies I booked with. It was very confusing because there was the actual travel company and then the travel agents and it was very hard to ascertain. When I called Generali, I found that the customer service person was not knowledgeable about it at all. Their policy could be clearer with regard to financial solvency and to issues surrounding the pandemic and pre-existing conditions. Other than that, the claim process was fairly good and they paid my claims on a relatively timely basis, which is why I've reused them.

They were very efficient on their website and the prices are more reasonable than the others. The premium is lower than the risk that is being taken.

We did some research on a bunch of different insurance providers and Generali offered the reimbursement if there was any COVID during, pre or after. And we went with them because we're going out of the country. We recommended them to other people.

I will recommend Generali Global Assistance. The customer service was very helpful and intuitive. I caught them at a bad time based on tragedies that were going on in the world where mine was on the back burner because of the hurricane. I get that.

My connecting flight on Aer Lingus was cancelled on September 10th 2022. It was cancelled due to computers going down and their back up system also went down. You can Google it to confirm. Apparently Generali Insurance says the computers aren’t part of the plane and are not covered. If the plane had a flat tire and was delayed it would be. So Boeing stuck in Dublin for 3 days, first day calling and spending over 8 hours on hold, getting disconnected every 2 hours, second day spending over 6 hours in-line to get nowhere. I was able to get a flight myself. But thank you Generali for not covering my claim.

I am grateful to Gretel ** from the Generali Claims Department for her help while submitting the claim. Ms. ** is highly professional and client-oriented. She is familiar with all the relevant options and is highly skilled, client-oriented, and reliable. She exemplifies good communication, efficiency, and a friendly personality. I recommend Generali Global Assistance Insurance Company to my friends. Thank you for having such an employee.

If I can give a negative star I would. We planned a trip to Sanibel in Nov. As everyone knows, hurricane Ian destroyed the island in Sept. When we booked a beach rental property in Sanibel I bought travel insurance from Generali Global Assistance. After seeing in the news the destruction on the island I filed a claim after hearing back from VRBO that the house we had rented was destroyed by the hurricane. Today I received an email from them that said they will NOT cover my trip because they have a 15-day window clause for the trip cancellation.

I did everything online and I'm not very good technology-wise but Generali’s website gave you options. There were three different times I could have purchased. So, it was fine. It was easy enough for me to do and it wasn't that expensive.

It was spelled out clearly online that Generali had the Covid coverage in. I couldn't find it in other places and then, you have to call or email. The ease of making sure I had what I wanted made me decide on them. They had three options and it was easy to see which one I needed. I wouldn't travel without the coverage.

I took a sailing trip and I ended up having emergency surgery in Tahiti. I was billed almost $9,000 and Generali did not cover me while I was away. It's strictly a reimbursement policy, which to me is not insurance. Also, I paid the extra $4,000 to get home. That's between airfare and a hotel that I had to stay at because I couldn't fly right away. If Generali doesn't pay this claim, I will be thoroughly disappointed because there's no way I'm coming out of pocket 10,000.

For a first time I decided to purchase travel protection for a trip to Ft Myers Beach, FL. Due to hurricane Ian, we received a notice that our reservation was canceled because of the destruction and the condo was inhabitable, and I was advised to file a claim with the insurance company. Because our reservation was more than 30 days out (54 days), the claim was denied. Additionally, this company seems to go to lengths to make it difficult to speak with anyone unless you are extremely persistent.

I WOULD NOT get travel insurance through this company. I had an Airbnb booked, but due to our party increasing, I had to cancel with one rental and rebook with another airbnb. Because they have a "FREE LOOK" it is only good to cancel within 10 days. And that is not what the first airbnb agent told me. This company won't even cover my new airbnb house, nor refund me. I never received an email nor did I get any info on this policy they have. They don't even provide good customer service. When I contacted them, it was basically like "oh well".

Generali Global Assistance has answered my questions, whatever they are. Even if it was unimportant, they were always cordial and professional. It has been all good. I recently was appreciative because I was caught in between a two-ship situation and I wasn't sure if I would get my money back. But Generali understood and they promptly refunded my money. That one little gesture made a big difference. I appreciate that, which will keep me using them, in which I went on and booked through more insurance through them.

We decided to get travel insurance because we have traveled before and knew that we needed it. We picked Generali because we've used them before and they've been what we needed.

My flight to Ireland was cancelled after being delayed several hours because the airline was unable to get enough crew members to staff the flight. I was rescheduled on a flight the next day. I filed a claim for my first night's lodging which was already paid for and nonrefundable. The claim was denied; the explanation was that airline staffing problems are not specifically listed as a covered event, and that I should have read my policy more carefully. DO NOT BUY INSURANCE from this company if you expect to be reimbursed. They will use any loophole to deny your claim.

I liked Generali's coverage and their price was comparable. Customer service tried to be helpful. But the 800 numbers that the representative provided to me wouldn't work because I'm not in the USA. Other than that, Generali is one company worth looking at.

Generali was the best fit with where I was going and what they covered for the price. I told my friend who was traveling with me to buy it. They bought the same thing I bought.

The night before we were going on the trip, I was feeling sick, so with COVID going around I didn't want to take the chance and travel. I called Generali Global Assistance and told them that I was going to cancel because I didn't want to be on vacation with COVID. But they said there was no cancellation within 24 hours. So, I was disappointed in that, especially in a situation like we're in now with this so-called pandemic.

This company also goes with other names Generally Travel Insurance or CSA Travel Protection. DO NOT PUT YOUR MONEY INTO ANY INSURANCE POLICY. THEY JUST ROBBED YOU. When a legitimate claim submitted, they deliberately delayed and finally abandoned your claim despite the claim is entitled for travel cancellation coverage according to policy. Not worth the headache and stress. Rather donate your money to a purposeful charity than a scam.