Generali Global Assistance Reviews

I was planning a trip with my wife starting September 7, 2024 and ending September 24,2024. I purchased trip insurance policy on June 4, 2024 as soon as I bought the airline tickets and resort. Airlines cancel 9/7/2024 flight and issued tickets for September 9, 2024 with return date of 9/26/2024. Morning of September 9, 2024 my wife became sick. We went to doctor’s office and were told that my wife has a virus and ear infection. Doctor stated that flight will be vey painful for my wife and we had to cancel our trip. Portion of airline ticket were refunded and resort was kind enough to transfer our reservations for next year so we didn’t have to claim total amount. All we claimed is about $500.

Generali travel insurance is a 100% scam. I purchased trip to visit my friend in Florida, but friends' family moved him into another state. I have no any reason for that trip and decided to cancel it with my insurance in Generali. Trip costs $85, but I paid $20 more for the insurance (25%) but did not get anything, they asked for me prove that my friend was relocated!!! You decide - is it stupid or fraud!

I purchased travel insurance based on the advice of a representative from the cruise line I was supposed to travel with. I explained my situation to both Generali Insurance and the cruise line when purchasing the insurance. I was later informed that I needed surgery. I was assured by the representatives that the policy would cover the cancellation of my trip. I submitted all of my documents in June and July, as the surgery was life-threatening and forced me to cancel my trip. However, they concluded that I am not entitled to a reimbursement because they consider it a pre-existing condition.

It is a pure 100% fraud. I purchased the insurance, my luggage on the international flight was damaged and delay 28 hours. The insurance representative refused to take the claim. FRAUD, be aware. There is no supervisor available to assist customer, representative Lioni hung up on customers.

It was nice to know that we would be covered if we lost our luggage. Although we didn't use the service, just having the peace of mind that if anything was to happen, that we had the backup, we had peace of mind, we were satisfied. The only thing was it was a little expensive for no more than what we got, but it was a necessary thing.

Generali is a reputable outfit and if someone needs travel insurance, they're one of the best to go to. I learned about them through VRBO and I had no option to go with anybody else for damage insurance for the rental property, so we did that. But then we investigated the trip interruption insurance, and I looked at a couple of them that I've dealt with in the past and Generali seemed to have the best deal.

People should consider Generali very highly. I've used it a couple of times. When I purchase travel tickets, usually the company offers something they have, but I would always check Generali's website and see what they offer.

I recently retired and I'm on Medicare. We spent three weeks overseas and at the time, I felt the need to have travel insurance because Medicare doesn't cover you overseas. I looked at three companies and I liked the coverage of Generali as well as their cost. They also seemed like a reputable company and they've been in business for a while. There was a third party involved originally, one of these online brokers, and I was extremely disappointed that they didn't connect to their website properly. So I bagged them, then I went to Generali directly in order to get the policy. I gave them my credit card number and they covered me.

I have had a terrible experience with Generali Travel Insurance. We had a big anniversary trip planned to Hawaii in May 2024, sadly my father died and we did not get to go at the last minute. I have provided all the documentation that they have asked for (receipts, obituary, death certificate), but have only received about 30% of my money (as of Aug 2024). I would not recommend Generali.

Generali's price was affordable and it seemed like a reasonable amount. Otherwise, I would not have gotten it. There's been a lot of things that have happened to our family over the last three years. We had three parents die in six months, so I don't even travel without insurance anymore. If anybody asked me, I would tell them to get an insurance with Generali. With them, you got a peace of mind that you're going to be covered whether you make the flight or not.

I have tried many insurance providers and we have had occurrences sometimes of needing reimbursements, and Generali works reasonably well. They have a good website and claim processing. It takes a little longer but it is reasonable. I talked to somebody at Generali over email and it was a positive experience. When buying travel insurance, you need to consider how much you need versus how much you spend on the trip. The biggest advantage is that you can buy the cheapest insurance and still have health benefits.

Do not go with them, it is a total waste of money, not to mention the frustration of the time it takes to attempt to contact them. I have been trying to contact Generali Travel Insurance in regards to my claim for 3 months, have sent multiple emails, made multiple phone calls, and have left multiple messages, with my claim's agent and their supervisor, with no return phone calls. I uploaded all documents requested by them onto their website portal with nobody getting back to me. In fact they closed my case. I'm now forced to report them to the Better Business Bureau, implement a fraud on my credit card and write reviews in the hopes that others do not find themselves in my situation.

So far, so good. Friends told us that they used Generali so we looked into it and followed through. They seemed reasonable.

I've been using Generali Global Assistance for several years to do travel insurance. The first time, I went online and found their rates are the most competitive. So, I've been using them ever since. I'm comfortable with them. At this point, I trust them as an insurance company and feel comfortable what I've paid and then the insurance have taken out.

Generali Global Assistance provided the best product for the best value. The product that I purchased is what I've called the sweet spot. You could get travel insurance or vacation insurance, whatever cheaper, but would have fewer bells and whistles. But you could get more expensive travel insurance that you would get more bells and whistles, but for what I really need, the product fit my needs perfectly.

I bought Generali car insurance for my trip within Ireland (policy #**). When I returned the car the rental company's rep showed me really small dent on the back of the car (the dent was the size of a quarter coin, no scratches) and they charged me for that small dent more than $1300. I filled a claim with Generali Global Assistance, sent all documentation, photos (claim #**). After about 2 weeks Generali insurance company sent me a check in the amount... $89 only (eighty nine dollars). What kind of insurance is that? Why did I buy this insurance? I sent by email request to explain me why Generali insurance company didn't cover all amount, why they even didn't discuss the amount I was charged because $1300 for really small dent without any scratches is a scam (the rental company knew that I wouldn't be in Ireland at that time as it was my tourist trip). Nobody answered me why my claim was covered by only $89 out of $1300. I'm very disappointed by Generali's conduct and service.

My purchasing experience with Generali was fine and easy. While I have not utilized the coverage, I know a family member has. It was for a damaged CC and I was told it took a while, but it was fine in the end.

Our trip required travel insurance and my friend bought it from Generali. It was super easy to purchase.

Company denied my claim by manipulating the reason to a non-covered reason even though I plainly explained it was a medical emergency. I will not use this company again and I do not recommend it. A total rip-off and a perfect example of corporate greed at work.

I liked Generali Global Assistance's price. It was lower than the others.

I printed out the policy that I looked at online before I made the purchase and when Generali sent me the policy that I purchased, there were a few discrepancies in the two, but nothing that caused me any great concern. Signing up with them was easily done online. I made a mistake. I purchased the policy twice in about five minutes. I didn't think it was going through on my computer. It seemed to be locked up so I backed out and purchased it again and got an email. I was contacted and told that I purchased two policies and they were canceling one of them.

Generali offered the best deal for the coverage that I was looking for. Their customer service was excellent. I was satisfied.

I purchased Trip Mate insurance in 2022 which is a part of Generali Global. My flight on American airline was changed to the next day. I had an event to attend so I purchased a ticket on Delta to make it on the day of the event. It was so frustrating to deal with Trip Mate. I sent them all the documentation and was told that was not enough. I was told I need to know why American airline changed my flight. I was like "REALLY". My daughter contacted American airlines for me and they finally responded with staff shortage. I sent that to Trip Mate and finally 8 months after my initial claim I was reimbursed. From some of these reviews I have read, I think I was blessed to get anything back.

I purchased travel insurance from Generali from AirBnb and VRBO for a trip to Sedona. We were supposed to fly out on Saturday, May 18th but a 100+ mph storm (Cat 2) hit the Houston metroplex along with a EF-1 tornado touched down less than 1/2 mile from my home in Cypress on Thursday, May 16th at approximately 6pm. This destroyed electricity transmission lines in our area and estimates for power restoration at that time were 1 week at the time we would have had to leave on our trip, which thus resulted in our cancellation. Generali denied my claim stating that my denied saying that my home would have have to have been Uninhabitable which at 90 degrees and a 100 degree heat index it was NOT Uninhabitable? What constitutes as Uninhabitable?? This is a total scam of an insurance provider. Guess I'll need to contact my credit card provider and the Texas State Attorney General's office to file a fraud claim.

Generali provides terrible customer service and does nothing to help customers get their claims paid. I submitted my claim originally that got "stuck" in their system so it never got processed. I provided evidence of my submission and got no explanation for how it happened. They allowed me to resubmit manually, to which they continuously sent me non-descriptive emails for missing information. No one would call me back and when I called, resubmitted additional information multiple times, I was told that my documentation did not meet the specific criteria needed.

Zero customer service. Online payment service from Bank of America times out before code are received. Payments may never be received. I can only recommend FTC complaints and dispute of bank and credit charges. Neither AIRBNB or Generali Global Assistance care about their customers.

I would recommend Generali. Their price was good and had the coverages that I wanted. I purchased it online and the website was user-friendly.

I first heard of Generali when I booked at VRBO and they were the insurance partners for the trip. When I was done with the booking process, VRBO asked me if I wanted the insurance as an add-on. I did it that way the first couple of times I used them, and I had a positive experience with Generali when I needed to make a claim. My son got sick right as we were about to go on a trip and the process to get reimbursed was easy. I used them again for a couple of other trips that I booked independently of VRBO. I did a quote on the website and booked the insurance that way. The website was easy to navigate. If someone was looking to insure a trip and if they had kids, I would recommend using Generali.

We have used Generali several times. Their prices are competitive, their customer service is friendly and responsive. We had two claims in the past year. Both were paid promptly (within one week), no hassle. And, the payment was quick using Zelle. We will definitely use Generali again in the future.

We looked online to see what options we have and we put in some quotes for different websites. Some companies had some bad reviews so we avoided those and Generali gave a decent quote so we used them. I did everything online and the online tools were easy to use. They asked for our information and we could choose two or three different options on the plan. The price is pretty good.

I looked at what I was doing in terms of my trip and what I thought I might need help with and didn't need help with, and Generali seemed to cover everything and it was a lot less than everybody else. So, I went with them. Their price was right, too. I would use them again.

Generali Global Assistance has good coverage and a fair price. We went to Florida and while I didn't use the coverage, I was protected while I was there. Overall, I was really pleased.

We use Generali Global Assistance for travel insurance. They're easier to get. Everything is online.

Generali Global Assistance's website and purchase process was straightforward. I looked at the coverage of the insurance plan. It works for me. Also, the website was easy to use. I could find all the information about the coverage. I just needed to enter my trip information, and my own information briefly. It was quick.

Strict cancellation policy of need to cancel within 10 days of purchase. I purchased travel insurance for a trip planned 4 months in advance on AIRBNB website. I anticipated having travel insurance when traveling not within 10 days of purchase. Buyer be aware! Read the fine print to avoid throwing away $373 for insurance coverage I never received.

Generali seemed more reasonable than a lot of the other companies I checked with. I can't see paying a fortune for travel insurance, but you never know when something's gonna happen, and Generali had what I needed. I just got a little confused on the website. I could hardly read some of the policy things because the print was so small. They need to enlarge what it covers. They don't explain a lot of stuff really clearly, but it gives you an idea. I wanted a policy that would cover me if I had to cancel for any reason, but I didn't find that there without having to pay an arm and leg. Other than that, they asked common questions like where I will be going, how much I will be spending, and what's the length of my trips? I just answered them. Then they gave me a quote. I decided to take it. We're gonna take a cruise and then we're going to Vegas for four days.

Would give zero stars if I could! Had a trip to Norway planned and couldn’t make it due to a sudden illness. Submitted all the necessary paperwork (also used AIG insurance for the hotels and Generali to cover the flights). This was in January. It is now almost May and out of the two flights I’ve made, Generali has paid HALF of my cheapest claim and has closed the other, more expensive claim with no explanation as to why.

If I can give it a ZERO I would. Imagine having a very sick 8-year-old in and out of the hospital, dr's, and testing. My daughter was treated for a highly contagious condition. At the time she was diagnosed with a high contagious dangerous condition. We were hoping that she would recover after the first round of treatment and be able to travel. As it got closer to the trip we were advised by 2 physicians that she won't be able to travel due to the nature of her disease and it being highly contagious. I called the insurance coverage that I purchased 1 year prior when I booked our cruise. They sent me a detailed coverage of our plan. They explained to me that this is 100% covered and we are able to get reimbursed for the whole family if I supply the documentation. I was sent the claim email with an attachment. I was told that I have to cancel the trip and get documentation of cancelation and what I needed.

Their website states that claims will be paid within 30 days of receipt. I submitted a claim package in early September 2023. I did not add additional information not provided in the original claim but the company kept asking for the information I had already submitted. They stalled the payment for months. I spent hours sending information and talking to the company until I was reimbursed in January. They will try and wear you down in an effort to not pay.

What a nightmare!!! I submitted a claim on March 21 for a guest and I still have NOT received my refund. After numerous and numerous calls, I HAVE NEVER received a call back from my claims manager even though her voicemail states she will return her calls in 1 business day. I’ve called her supervisor multiple times and I NEVER received a return call back from her either, they say “she’s in a meeting”. After calling and leaving an unpleasant message to her supervisor again, I received an email on April 10th from my claims rep stating she attempted to call me but couldn’t leave me a message at a number that was not even mine, even though I left her many, many, many detailed messages with my phone number.

One of our party got sick at the last minute. We had to postpone for a week until they got cleared to travel. The claim process was a bit much. We provided all the information, but Generali Global Assistance couldn't figure out how to derive the amounts that we were claiming. But all the information was there. We had to resubmit information, explain to them in detail what they were trying to figure out. Other than that, they met our needs better than the rest.

I use Generali as a backup emergency in case there are any issues while I was traveling abroad, and the online tool is straightforward. I just book the travel insurance, then I make sure that they sent me the formal documents. I haven't had any issues while I was traveling abroad, so I haven't had to interact with them much yet, but they seem prompt, getting everything improved in the process. As far as I'm concerned, they've done everything they need to from their end.

I made a claim on a trip cancellation because I came down with COVID and I was very satisfied with the service I got from Generali. The claim process was pretty easy to follow. I contacted them and filed the form online. Then I received responses noting that I had made the claim and I was told what I needed to submit. I did that also online and the claim was processed fairly quickly. Their reps were helpful, too. Their pricing was competitive and signing up for the travel insurance was very easy as well. I will use them again.

Generali’s coverage was a bit better and the premium, as far as what we were charged, was a little cheaper. I wanted the travel agent to get the commission so I told her to book it. Just like with anything, rates depend on destination and age and all kinds of different risk factors. But if people are not using Generali, they should get a quote and see what they have to offer. The insurance is only as good as when you make a claim. It looks great on paper. But like car and homeowner's insurance, your roof is supposed to be covered, but then they come back and say it's not. It's all about the claims process and I get that there's a lot of fraud out there and they gotta cover their bases too from the standpoint of making sure that it's an actual claim and it's a real claim. Fortunately, I haven't had to make a claim and, hopefully, I don't, but it's always good to have the insurance.

It was easy to get Generali for our cruises online. They're a good company to consider.

Two months after a cancelled-trip claim was approved, Generali has still failed to pay the claim, and failed to communicate with us regarding resolution of payment. The claim representative apparently failed to have payment issued to the correct address, and in the past four weeks has failed to respond to repeated messages and emails to confirm payment is in process to the correct address now. Customer service representatives continue to refer calls we initiate to voicemail for representatives who do not respond, and we've only form auto-reply emails non-responsive to our questions by email. Worst system ever.

This company is a TOTAL SCAM! We missed our connections and lost our luggage. When we submitted our claim, filled out all the lengthy documents, provide receipts, photos- everything and we haven't seen a dime. They kept telling us they didn't get any of our email attachments. When I called, they said their security blocks the email attachments. Seriously?! So we sent them a link to our Google Drive and when I called she said she didn't know if they could open/use that. How do we send our documents then? What year is this? Funny, they had no trouble taking a payment.

Most of the time, we get a travel insurance online because we travel quite a bit overseas. We're concerned about if anything happens that we need to medically evacuate, it could be costly. With Generali, I could pick one policy, do a comparison and they are laid side by side. Their price was surprisingly was very good, and the offer was competitive. We were going on a Viking cruise and to the Mediterranean. It was a big cruise and Viking was selling insurance from a very well-known company, and it was significantly more. We said, "Let's look for another company." We also did comparisons when we went to Antarctica. We got whoever had the best price, was competitive and well-known. I also saw Generali's name in one of the travel magazines.

Generali has always wanted us to get to get the gold package so we just online and get the more basic version. The gold package covers rental cars and the other package covers sports equipment. This last time, I was concerned that I didn't get the policy, but it turned out it was in my spam. The one time we used it, getting the claim was easy. My wife fell off a bike and had a scuffed-up elbow and twisted ankle and knee. We paid the ER then Generali reimbursed us for it. It worked as expected.

Essentially, what Generali has is misleading. First of all, I did not insure travel is correct and I didn't expect anything, but the table they have at the bottom of my policy said $1,500 for disruption. So, I worked for hours to fill a claim. I had a connection. Because of fog the airport was closed in. I missed the connection on American Airlines, a first-class ticket, which was non-refundable. I had to buy a new ticket, which cost me $500. American Airlines refunded the tax. It cost me 1,500 bucks. So, I claimed 1,500 minus the taxes and the response I got was, “It's a normal thing, what happened. And furthermore, you did not insure travel, and therefore you pay 175. You did not insure the trip,” which is correct. I only did medical, “And therefore, we won't pay you anything.”

I purchased coverage with Generali. I did it all online. Their website was easy to use. Based on my experience, Generali would be a good one to use.

Generali is a good option. I'd recommend it to another solo traveler. You always wanna pay less, but the amount of coverage they are offering is generous. Navigating their website was difficult for me though.

I keep using Generali. It's easier to use one. I give the information as a recommendation if people ask about travel insurance.

Customers report on how easy it is to obtain Generali travel insurance, and how the insurance provided them with "peace of mind." Even after receiving the information they requested, they replicated their demands and then threatened to close my claim if I did not respond within six days. Be aware that they are secondary insurance--if you have health insurance, they won't pay anything but the small amount that might remain after your primary carrier. They also won't pay anything if you receive credit from an airline or tour company, even if you do not want credit but a refund from them.

Each time I travel, Generali is my go-to in terms of travel insurance. When I sign up, I simply go online, put in where I'm going, and how long I'm gonna be there for and they provide me with options in terms of possible packages. I select one of them and pay for it and their prices are very reasonable. Also, in terms of their customer service, if I have to call and ask a question, it's pretty easy.

A friend referred me to Generali because they used the same one for the same trip. I went with them and they seem pretty simple to use and easy to understand. I would tell others to go for it. It was fair priced.

I'm using Generali to book the travel insurance for any trip we usually take. It's for our protection we are buying their travel insurance. Ordering it is very easy and based on reviews, they handle claims efficiently.

I was getting their basic policy up until this year. They have a program now where for a little bit more money, you can get a few upgrades to it. I took that on this one. Also, from what I could see, and I did the comparison, their pricing is still better than the competition. The first time we had a claim was right after COVID. The insurance was for about $10,000 and I canceled it with the cruise line. They picked up half of it and they paid out for $4,700. They didn't give me a hard time on it. It was pretty straightforward and easy to do.

When I was trying to find a travel insurance that covered us to go to Patagonia, Generali had the best coverage available. It was for a three-week holiday with quite a lot of cost involved and we needed to make sure we had good coverage. We went for the highest coverage amount so it was the most amount of money, but it was exactly what we were wanting.

Their website is easy to use. We had our first attempt to send in a claim and we were disappointed. Our luggage was broken and there was a computer in it. But they didn't cover it. The sign-up process and paying the money were easy. But having them cover everything didn't work out. There was a long list of things they didn't cover. There was so much fine print that you would never know all the things that were covered and not covered.

I've used Generali Global Assistance many times and for my recent purchase, it was very easy just to pick one of their packages online. A friend of mine who went on a trip with me used a different company and got a little bit lower price, but I liked what Generali had to offer.

I feel very comfortable with their price. I like the ease of their website too. I spoke with customer service and it was perfect. Right to the point and got the answer I needed.

Generali has more coverage for the different options available compared to other providers. I purchased travel insurance because I was on a cruise ship last year and five people died. I was in Aruba one time and a young girl got her leg cut during a boating accident. I started thinking about transporting bodies back to the US and medical coverage and how the medical insurance doesn't cover you outside of the country. I decided that Generali might be a good option to help cover some unexpected things.

Generali’s price was significantly less than the others and the website was easy to navigate. It was a good experience.

The signup process at Generali is straightforward and simple. Their website is easy to navigate as well.

Generali has different levels of coverage, and their price wasn't cheap but it was fair. When I compared them to other places, they were more competitive. I signed up and it was a good experience. It was very quick, and the process was smooth. I would recommend Generali.

Everything was good. It was easy to send me the link where I had to submit the information. I was satisfied.

I had filed a claim with Generali for a trip that a ONE COST travel vacation package for hotels and flights. Generali asked me for the breakdown of the costs. I contacted the tour company and they communicated they do not release this information to anyone, including Generali. They are confidential negotiated volume discounted rates. I have asked Generali to provide where ONE COST vacation or INCLUSIVE vacations are not covered. They have not. This is the most lame reason (no other reasons given but sure if this review does, they will think of more) I have seen.

I looked at a lot of travel insurance programs and I was impressed with what Generali included for the price. That was the reason I chose them. But there's a ton of competition when you go in to search for travel insurance and if they could maybe stress a better pricing, it might instigate people to look into it. We'll be cruising in September and I'm definitely going to take a look at Generali again.

I love Generali Global Assistance. They answered the phone when I called, and that was my first indication that perhaps they were unlike the other travel insurance company that I used. I had a claim and it was easy to process. They answered right away, gave me a claim number, and there was a follow-up when I returned. It was delayed delivery of luggage. For three days, we were without. So, I had to buy clothing and certain essentials in order to make it through the first couple of days of our trip. But Generali was responsive that the next trip that we just returned from, we bought it again. So, everything was positive again.

Do not use this company, even if you read a good review. Read my words and understand that you will be in this same frustrating situation if you decide to use this company. Look them up on the BBB. They have terrible reviews on there. Nicole ** and Sean ** will ignore your calls. I filed a claim in October and I am still waiting in January for this to end. They ask for documents you have already submitted and then play dumb when they are wrong. Their customer service representatives say different things and when you claim this they then look up the call, find it, and then again play dumb when they are wrong. I am on the phone with Marcus, a representative just now who told me there is no one in the company above Sean **, then when I asked if he was sure about this, he said, well there is, I just can't talk to that person. My claim was "escalated" several times, which means nothing.

Their price is very reasonable for the amount of coverage. Also, I'm looking for medical. My trips are not that expensive, and I can always get money back from the airline. It's just for covering medical or accidents. The signup was all done online and it was easy to navigate around their website.

We filed a claim last November for our flight had to go back to the origin because they couldn't land. It was a smooth process online. Their website was easy to use. They reimbursed the cost of the hotel and the expenses as far as food. The flight was rescheduled, so we didn't have to do a refund on the flights. It was just the hotel and the expenses for staying one more day in the capital. In two to three weeks, we got the check for it.

I got Covid while on my trip. I went to the hospital to be tested and receive medication. When I sent in my claim to your company I got a SUPER fast reimbursement without any haggling necessary. IT WAS AMAZING!!!

Generali gives the best coverage for the best deal. It's great when you sign up, but once you need help, it seems to go down the toilet. I'm trying to get online to their website to finish filling out my travel claim. My next step is to submit a bunch of documents. I had to call the cruise line, my doctor, and my insurance company. It was like jumping through a lot of hoops to do it. I understand it's insurance, but it's been a terrible experience. The website keeps telling me my password is wrong, and the password reset link doesn't work. When I called them, they said that there was nobody there that could do a password reset. That's frustrating. I'm not too happy with it. I don't know what I'm gonna do to get my claim finished because I can’t get into my account. That whole process and how they treated me are inexcusable. They don't want to solve my problem at all because then they would have to pay the claim.

I made a couple of phone calls to clarify some things, then I went through with the purchasing online. We didn't have to use the coverage, but it was nice to have if we needed it. My experience isn't quite finished yet though. An airline broke one of my pieces of luggage, and I'm still working with the airline to see if they'll give me money. If not, then I'll call Generali and make a claim.

The online process was easy and when we submitted a claim online, everything went smoothly. I had a very good experience and I would recommend Generali.

So far, the process with Generali is good. We sent the request then we got an email back that they needed additional information which we sent immediately. The next day, they sent us another request for additional information which we sent back today. We didn't get any reimbursement yet but hopefully, we will because we submitted all the paperwork that's required by the girl who is taking care of the claim.

They were the least expensive and they got me what I needed. They had good customer service. I recommended them. Everything was great.

I am still awaiting a claim decision since October. Unable to fly due to suspected food poisoning. Uncontrolled diarrhea and nausea/vomiting for 2 days. Do you want the plane diverted? I am a nurse and I am well capable of treating my condition. JUSTFLY AND CSA/GENERALI TRAVEL INSURANCE ARE SCAMS. PLEASE DO NOT USE THESE COMPANIES.

I like their pricing and they have e-claims. I signed up online and it was good. They provide good coverage. I submitted a claim. I was traveling to Japan and my connecting flight to Japan was canceled after we landed. They put me on another flight, but it was to a different airport in Osaka. When I got to Osaka, it was too late to take public transportation. I had to take a taxi, which was almost $200 to get to my hotel. I filed a claim for the travel delay for the taxi. I filed everything online through an e-claims portal. It was super easy. They got me my money. I just got my check a couple of days ago. I'm happy.

Background: On my recent trip to China and Japan, I had to deal with Generali Travel Insurance for two separate claims: medical expenses and a delayed baggage issue. This review, based on my personal experience with Generali, might also be useful for dealing with other travel insurance companies.

BEWARE: you should not buy Expedia's travel insurance that is offered by Generali. It is a total scam! I purchased travel insurance for a trip to Egypt given the risk of traveling to the Middle East. Then Oct 7 happened and the war in Gaza. Subsequently the US Embassy in Cairo communicated that several foreign tourists had been murdered in Egypt. So I canceled our trip to Egypt. I've been fighting with Generali for several weeks trying to get our money back. It is a total scam. They constantly lose documents and information to delay, delay, delay. I have decided to sue them in small claim's court because I have lost hope that they will honor their obligation of the insurance policy.

I've used Generali throughout my life. It's peace of mind and it satisfies the coverage that I need. I had a claim and they covered it, so I was happy to see that.

My 82-year-old mother and I collectively spent $1,200 for this insurance to protect ourselves for our $10,000 trip to the Holy Land. After the war began on Oct. 7, we of course cancelled our trip. After waiting 2 months for them to review our claim, they refused to reimburse us for ANYTHING. They are crafty and will find any loopholes they can to deny a claim. You would think due to the horrific nature of this war, some grace would be given to help recoup our tremendous financial loss. That's the point in purchasing insurance, right? Remember, their job is to make money. Buyer beware.

I have used Generali for many years and I am glad I did this time. You were so easy to work with, not like other insurance companies that hassle you and make you fight just to get an equitable outcome. The staff is so helpful, friendly, and polite. In particular, Karen, who patiently helped me with my claim. I am more convinced than ever that Generali is the travel insurance to have.

Upon returning from my trip to Scotland, I filed a claim in my daughter's name for a small amount to cover toiletries and then I filed a second claim for an overnight stay at the Heathrow airport hotel because our flight was missed not due to our doing. Not only have I not been reimbursed but there has been no contact or communication regarding my claim and the receipts that I sent to show proof. It is now November 14 and I have not heard back since I filed my claim in early October. This is the second policy I have purchased when traveling. I am doing lots of travel in 2024 and depending on how Generali responded to this claim, I was going to be more than happy to use them for all of my travel. However, I now see the response when insurance is actually needed. I am extremely disappointed. Generali was referred to me by a family member.

I filed a claim on 10/12/2023, claim number **. I have been checking online and there is no update on my claim. I tried to call but you don't allow me to talk to a customer service agent, only an automated response. I sent an e-mail on 10/27/2023 through your system and still no response. Can someone help me?

Guidance of exactly how to apply for payout related to trip insurance could be more complete and less vague from beginning when purchasing insurance and when a claim is made. I felt I had to guess at what to do. No agent ever answered the phone -- there was a recording and promise of call back which never happened. However my claim was eventually paid so satisfied about that.

Train cost reimbursed without question. No response from train company for refund. Explained to Generali and refund issued. Would have preferred check immediately. Did not want to open a Zelle account. But checked arrived fairly promptly when zelle account not opened. Easy claim form to submit online and pleasant agent who answered the call. Will use this travel insurance company again for future trips. Good competitive price for good coverage while in Europe. Have not utilized health care services and hope they are not needed in the future.

When I had to cancel a vacation due to a medical emergency, it was extremely easy to file my claim and I received reimbursement for the nonrefundable charges within a week. I've used Generali Global Assistance several times and have consistently been pleased with their service. I will continue using them for travel insurance. Their plans are also priced reasonably.

Generali resolved my issue and I’m extremely satisfied with the customer service and the resolution. Thank you so much!

My wife had a bad accident while we were on a tour and we had to cancel. She was unable to travel, and after surgery we had to stay in local hotel for over two weeks. I submitted all of the claim paperwork with our expenses. After months of waiting, I received a partial payment check with no explanations of what was being paid. Additionally, I was told that I would have to submit additional details on medical treatments in order to have my medical expenses considered for payment. I have tried to contact a claims adjuster on numerous occasions to understand what they want, but never receive a call back and I have had no one else to talk to since the GeneralI phone line only goes to automated attendants. Generali doesn’t provide any option to question its decision, or any recourse.

Purchased a travel policy due to elderly parents and uncertainty regarding world events. It was a fair price and easy to purchase online. Never thought I'd have to file a claim until the airline lost our luggage. Took almost a week to receive our delayed bags. Filed a claim and received a settlement quickly!

This was the first time I purchased trip insurance. I was a bit worried that there would be things that prevented the company for actually paying a claim. I was pleasantly surprised with the ease and efficiency of the claim process. I would certainly use this company again and have already recommended it to someone in my neighborhood.

Submitted documentation as requested. Expected to be informed I hadn't followed process to the letter. Case was settled within a week. No questions asked. Couldn't be happier. Will definitely use Generali for future trips.

Very disappointed in the claims review process. First, the review took a long time compared to a fellow traveller's (with the exact same reason for the claim) claim submission. Second, the claims reviewer seemed very unorganized. In spite of all the documentation being submitted on your website, she was unable to locate it when I phoned as to the status requiring a second submission.

I am satisfied with the service and the payment was as I expected. The overall time to process my claim was reasonable. I did encounter a few hiccups that I think could have been handled better.

It was such a smooth and easy process once all the paperwork has been submitted. Most employees were very professional and helpful. I will certainly recommend Generali to my friends and families and I will use the service again for future travels. I am very satisfied with the services provided.

On a trip to Greece this past summer, the airline lost one piece of my luggage. They eventually recovered the luggage, so my claim was for baggage delay since I had to buy some essentials while waiting for my bag to be returned. I had carefully kept all my receipts and proof of baggage delay. Once I returned home, I submitted all my scanned documentation and receipts as part of my claim to Generali. I think the whole process took me less than 30 minutes. To my utter surprise, Generali had processed my claim and issued a payment in less than 48 hours!!! I couldn't believe the efficiency, especially after experiencing the total inefficiency of trying to claim my bag from the Greek airline in Athens. I will definitely be purchasing travel insurance from Generali again.

We used Generali earlier last year, and we had to cancel the trip because I had an emergency procedure. I became ill just before we were due to go away. I went through the process online, then we were given a person who deals with the refunds who was very helpful and led us through the whole process. The people that we worked with at Generali were excellent when we set the thing up, and they were also excellent and timely when we submitted the paperwork and got the refund. If I needed to call them, they were very interactive and supportive. I was very happy with them the whole way around. That's why we're using them again for a vacation next year, and I've recommended them to other friends as well. They have competitive pricing too.

We went online, chose the plan we thought we wanted, input our names, and where we were traveling, and the amount that we expected on our vacation. They used that to determine the cost of your travel insurance. Everything was well. We didn't have to talk to anybody and there was no reciprocating correspondence. But last year, we had some issues, and it was pretty rough. I only went back with Generali because I was using last year as a one-off, but it was a pretty bad one-off. We had a flight canceled on our front end, and they also didn't return our luggage, so we wound up traveling without our bags and never got them until the end of the vacation. Generali was really difficult. Their customer service was not good. We had to fight tooth and nail for everything.

I have a bachelorette trip with 12 other girls next year, and I wanted to be prepared just in case. I bought travel insurance through Generali's website and I liked how it gave me all the features of the different tiers to let me know which one was best suited for my travel needs. Generali was about $50 cheaper than other places too.

I filed a claim for delayed baggage on 8/3/2023. Reason: I arrived in JFK from Manila without my 2 checked-in baggage, so I had to buy items needed during my stay in NYC until the baggages arrived. I only had my carry-on items with me. The airline, PAL, only allow 7 kg of carry on baggage. First, I called Generali. Was told to fill out claim form, sent the form back with supporting papers. I have sent emails following up on my claim. Calling to follow-up is frustrating since I can't get to a real person and just told to go to the website. Last 2 emails I got was dated 10/2/2023 stating my email was received and dated 10/3/2023 stating that a claim number has been assigned and that a representative will contact me if additional information is needed. I do hope I will be contacted soon. It's been over 2 months since I filed the claim.

I submitted claim in June and was never contacted and never paid for essential items I needed to purchase. Very sad as I've taken many policies with y'all, and my first claim was unworked and unpaid. That's the reason to buy policies, for the confidence payout will happen in covered losses.

Team was extremely responsive to my claim and processed it quickly and to my satisfaction! Thank you for your support in helping me navigate the challenges and questions that arose during processing of my claim, and helping me to better understand the additional documentation I needed to provide in order to support the claim being processed in a timely manner!

I Purchased Generali insurance for our trip to Croatia. We missed our connecting flight and had to spend the night in a hotel the airline provided. However, we missed the first day of our tour and included meals as well as what we paid for hotel in Croatia, sent all of the information including documents from the airlines and expenses, at the minimum the financial loss for having missed a day of touring and connection with Art for a group. We had to fly to another city to catch up with our tour group. I submitted a claim, and all of it was denied with proof of everything. The whole reason I bought this insurance was to ensure my trip, all they do is keep asking for more information. They don’t return phone calls and do everything in their power not to reimburse you. Don’t waste your time with this company. Waste of money.

We purchased Generali Travel Protection Insurance when we rented a VRBO in October. We were on our plane to fly into Portsmouth airport and the pilot informed all passengers that we were unable to fly, because the Portsmouth airport is shut down and not allowing commercial flights to fly in for about a week. The Portsmouth airport was shut down due to mechanical issues with the fire trucks. I contacted Generali and provided documentation of the shutdown and was still refused reimbursement. Now I am out almost $2000 for Vrbo that was never used. This insurance is a scam!

Generali has been easy to deal with. It was easy to go online and sign up. I feel like all of the options were clearly set out so it was easy to choose one. We had a situation where there was a hurricane that came up the coast when we were supposed to be traveling with small children. We didn't feel safe traveling so we didn't and Generali provided the refund for the vacation rental that we had booked. We got the service we expected.

Navigating through their website was super easy. I was able to manage through it. We were doing a bike trip, so I wanted to have insurance in case somebody got hurt.

We were going to Lahaina and Maui and couple of weeks before we were gonna leave, it burned down. We had to cancel. We got all our money back and it wasn't that long, a week to 10 days. We'll definitely use Generali again. We're happy.

I've used Generali twice. The first time I used them, they were awesome. They were very helpful. My flight got canceled and my trip was delayed for three days. It messed up everything, and they were awesome because it was such a big issue. I was really happy the first time. The second time I used them, I had a small issue with travel where my suitcases were delayed. One of my bags got ruined because they left it out in the rain and all my clothes got wet. So, I went to file that and I had to take an Uber because the flight was delayed. So, it was small stuff and they were asking for so much documentation that I said, "You know what? It's not worth it for 100 bucks." So, I ended up not filing. It was cumbersome. But in general, I would highly recommend Generali.

Purchasing the travel insurance from Generali was very easy.

I had put in a claim and it was handled to my satisfaction. But there was a delay because the cruise line didn't provide the proper documentation the first time. So, it took a little bit longer than it should have.

We had needs that our flights be covered and our stay wherever we went would be covered. We went with Generali and it worked out well for us. I'd tell others that they can give it a try.

I usually get travel insurance now because I know I'm covered overseas. I add Generali as a backup when I travel, and it's easy to sign up for. I travel a lot, and the first time, I didn't really know of them. I was connected with them through one of the sites, and the rates were good, so I continued to use them going forward. I was offered another one and it was more expensive.

I purchased trip protection on a condo in FLorida.We were to stay from 08/29/23 to 09/02/23. There was a hurricane named Idalia heading that direction. The fact of not knowing where the eye of the hurricane was going to hit made us feel uncomfortable.I talked to an employee on the phone before I filed a claim, stated that we did not feel comfortable traveling with all unknown uncertainties and they stated just show proof of hurricane heading in area and send some pictures of news stating named hurricane and your claim will be paid. The company denied my claim. Governor Ron DeSantis declared a state of an emergency for 49 counties in Florida. We did not feel comfortable traveling when there were so many counties under state of emergency. The whole reason I purchased insurance is for incidents like sickness or HURRICANE.

We went to Spain and we purchased insurance from Generali. It was an easy process to buy it online. Their website was easy to use. The price was very similar to other options, but since my brother used Generali, I chose them. Generali has a good reputation.

I had a good experience with Generali Global Assistance and it was everything I needed to take. They have better rates. I haven't had to do much with customer service as the process was mostly done online. Their website was very streamlined. It was very easy to use. I would recommend Generali if you were going on vacation. If I go on a trip again, I'll probably be using them again.

I liked that Generali Global Assistance had preexisting conditions allowance. Also, their website was easy to use.

Generali Global Assistance gave me the best plan for where I was going. It was the best price for the coverage.

Everything went smoothly with Generali. They were the first ones I picked because the price was reasonable. They were cheaper than what I've paid for some coverages in the past.

We ended up having to cancel a trip back in April because of a death in the family and when I talked to the girl from Generali, she explained what the time frame was gonna be and that was very good because if I had been expecting something faster, I might have gotten upset. She said I would get an email from them with a link to a web page. It would tell me all the information I needed to send in. It was 30 days from the event that caused the cancellation to when I was actually able to submit the paperwork and then, they reviewed it. They committed to 10 working days but it was less than that. They called me and said it was approved. It was as easy as could be and they came through in a big way. So, I will use Generali from now on. They are cheaper than Allianz and a little more expensive than a couple of other companies I tried but I had a great experience, so I'll pay that little bit of difference.

We went with Generali over other travel insurance providers because they offered what I want and it was a good price.

I like their price. They shot out a quote and they asked me if I wanted to purchase it. I said yes, and then I gave my credit card information, and it was done. It was quick and easy.

I used them in the past to cancel a trip and they were very forthcoming in accepting my medical reason for canceling. I purchased it again and my experience with them online was clear and the policy was well explained. They also have good rates for reasonable coverage, or sometimes, better than average coverage.

When my family travels, we always get travel insurance. Generali's web page is easy to browse. The pricing was clear, and I like what you get for what you pay. I'm happy with Generali. My experience was easy and straightforward. I'll buy from them again.

Generali offered the items that I wanted in an insurance policy. For what I wanted, they were close to the best. When I factored in the Better Business Bureau ratings and reviews, they were better. Their rep was very friendly and helpful with the information that I requested. I was looking for some information for our stay post-trip in Munich and she gave that to me quickly online such as getting from the airport to the subway as well as the location to our hotel. Generali did fine for what I needed them for. I was comfortable knowing I was covered and I'm glad I didn't have to use it.

Generali's price was affordable and the coverage was exceptional. I felt secure knowing that I had coverage through a company that had good ratings.

When I was in Hone Kong, there were floods all over. Generali sent me an email if I needed to file a claim but I didn't have time to fill it out. I'm happy with Generali though the policy is pricey. I've always been with them when I travel.

My wife got appendicitis a few days before the trip. We were lucky we had the insurance with Generali. I went online to file the paperwork for the claim. When we weren't getting a response, I found it difficult to get people on the phone. Eventually, I was able to get one of their representatives on the phone and he was extraordinarily nice, very understanding and cooperative. However, I found out that, apparently, the representative who was trying to evaluate the case whether or not we were qualified for coverage wasn't getting the same information that I was putting online. He wasn't seeing what I was seeing. I was sending it to him personally rather than through the online portal and it worked out correctly.

I had to do a claim and I was never able to talk to anybody. I just had to do it on my own online. I'm old, so doing stuff with computers is a little confusing and difficult. But, I got paid, so it worked out. They settled my claim when I had to cancel a cruise. I submitted the documentation, and they reimbursed me for my loss on the cruise. It just could have been easier if I could talk to somebody and get a couple of questions answered.

I'm gonna be 73 years old, and I'm on Medicare. If I travel out of the country, I don't have any coverage. I did a search for the top 10 travel insurances, and Generali was on it. I signed up and it was easy.

Signing up was easy but I wasn't happy with the service. We had an issue with our hotel. It was not as advertised and it didn't feel safe to be there. It was not easy to find how to reach out to them to get assistance. I had to dig through emails to find the number to reach out to Generali. Plus, they required hours to get back to me. If there was a bigger emergency, that would be such a hassle. Because it was gonna take so long to resolve, I ended up putting another hotel on my credit card. They didn't want to reimburse us for the money. I don't think I would use them again.

Selecting the correct policy was very simple.

My grandmother is 93 years old, and I wanted to make sure I could get to her if I needed to. Signing up with Generali Global Assistance was very easy.

When I looked at the benefits and the cost, it seemed like Generali is the best option. We called them once because we had questions. They were very friendly. They answered our questions quickly and completely. We'd recommend them.

Signing up with Generali Global Assistance was easy, fast, and simple. Their coverage seemed good for the price I paid.

I was nervous, because from what I've read, there are a lot of holes in policies where they don't cover certain things. And I wanted to be sure, because a hurricane hit a couple of weeks before we went. So a couple of months ago, I decided, "It's hurricane season, we need to get it." I would recommend Generali Global Assistance.

I like their price and also the ease of use once I had my account set up with them. They were cheaper than Allianz.

We had a great experience with them. I did most of the process online.

I purchased travel insurance to Florida during hurricane season where it ended up I had to cancel. The eye of the hurricane was so unpredictable they weren’t sure where it was going to hit. I called insurance to let them know I wasn’t comfortable traveling with all the state emergencies surrounding so many areas. They told me it would be covered just to call the condo where I was staying. Then when I filed a claim they denied. Now I can’t get a explanation to why though it’s on recorded line, I was told it was covered. No response from company after several emails. If I would of known they weren’t going to cover I would of given that room for the week to someone in surrounding area that was effected by the hurricane a place to stay. I will never purchase insurance from this company again!! Also I would make sure their staff knows what they are talking about if you have to cancel.

I have another company that I purchased travel insurance on a cruise, and my father-in-law passed away and we had to make a beeline home. It was an extremely difficult process as far as reimbursement, and that prompted me to give Generali an opportunity. I compared products through internet research, and it was easy. I can use the policy as far as travel reimbursement back to my home dwelling.

I went on a cruise one time and was offered cruise insurance, which I did not like. I had problems with them in the past and they didn't honor what they wrote in their policy. It took about six months to get our money back for what we spent at the doctor on the cruise. I was then offered Generali and it was a much better policy for the same coverage. I went on their website and booked it for a trip that we're all going on in November. Signing up for the insurance was easy and the price was a lot better than what we thought it was going to be. I had a call customer services because I had some issues and they walked me right through them. I recommended Generali to people. I have several people coming with me on the trip and they already got their insurance through them as well.

Last year, I had to submit a couple of little claims. I had a kidney stone and while I was in Costa Rica, they had to give me some pain meds. It was an emergency. I thought I could just submit the receipt, but they won't let you do that. I had to submit all the medical stuff to my health insurance in the States, and then get an explanation of benefits. Then whatever my health insurance wouldn't pay, Generali would pay. It was quite a long process but in the end, it all got paid. I was so shocked that my insurance up here actually paid for part of it and Generali only paid the 40 bucks for the copay. For the whole thing, it was only 300 bucks out-of-pocket which wasn't bad.

I didn't have to use them but I felt comfortable knowing that I did have them. I really appreciate the fact that I had some insurance and setting up was very simple and easy. They didn't ask many questions and it was easy for me to respond online. I'll be using them again on my next trip.

We used Generali for the first time for our trip to Panama. Our flight from Hartford to Atlanta was delayed for 3 hours, so we missed our connecting flight to Panama and had to stay overnight in Atlanta. We were stuck at an overpriced hotel near the airport. Generali Global Assistance easily and promptly reimbursed us for our hotel room and dinner. It's the first time I've put in a travel insurance claim and was pleasantly surprised.

We go on cruises quite a bit and we make sure we have an insurance policy every time we go. The Generali policies were the best options for the price and the best coverage. Also, getting a hold of someone from them was fairly easy.

Everything was good when I purchased Generali. I did everything online. Hopefully, I won't have to use it.

I used Generali for my trip to Peru. It was an easy and smooth purchasing experience.