Generali Global Assistance Reviews

This company is a joke. Do not buy insurance from there. Very slow once you’ve submitted a claim and they keep asking for the same things over and over. Their business is to stall until they won’t have to pay out.

Generali is a terrible company! Never use them! They don't cover anything and just make up silly excuses so you shouldn't get any coverage. I had to pay my flight in full because Generali decided not to cover. There is no one to talk to and they are very unhelpful. Don't use them!!

Generali Insurance, does not live up to what they offer. I put a claim for travel reimbursement for an accident I had in Finland, they are stalling and I have fulfilled every documentation they have asked for. They do this to tire the person down so they give up, I won't and I will continue to write bad reviews on them everywhere I can. It's a scam!

I bought insurance through this company and there was a damage to the property. I was charged $800 from the owner. This insurance offered me only $200. I didn't even take it, stay away. It's a scam company. They just lie to people to get their money.

I bought insurance Oct 29, 2025. I got sick Dec 22, saw Doctor Dec 24. Doctor advised against travel in my condition, had to cancel Airbnb stay $600 starting Dec 28th. Generali rejected claim stating my insurance only starts Dec 28 and since I was sick 6 days before my trip, it is preexisting condition and refused coverage. Generali does not honor most legitimate claims. Generali lied about my Dr suggestion in the refusal, they lied about having bought coverage when I was already sick in their claim refusal. I suggest get a better insurance company like faye, Travelinsurance.com, Travelex, IMG pay $20 more to get better company.

This is the worst insurance company I have ever dealt with. In my opinion, this company operates like a scam. I purchased their travel insurance three times last year and paid in full to protect my family. During one of our trips to Europe, I experienced an incident that I was unable to report while traveling. As soon as I returned home, I filed the claim. From that point forward, the process was extremely frustrating and disorganized. I received inconsistent paperwork requests, and after completing and submitting all the required documents, my claim was initially canceled.

Absolutely the worst travel insurance on the market. DO NOT BUY THIS. This extra money toward your trip is worthless. If you sick, be prepared to get a doctor to write a letter to this company. Many doctors refuse to do this. They will just give you a receipt for your visit but this company wants everything. I get travel insurance for every trip my family takes. We have only had to use it twice in 15 years. Expedia offered this insurance so I thought it was good but they are a scam. You will not see a dime if something happens. BEWARE.

I bought this insurance for a trip to see my new granddaughter when I had a cancelled flight due to weather. I had to pay for hotel and food. I submitted my claim in September, it is now December 31st and I have not received reimbursement. I have submitted several times and still nothing. I have called numerous times with no callback. I received an email saying they have everything and no need to call them back, that all I needed was to respond to an email to verify my contact information, which I did the same day, that was December 18th. Still nothing. This was the worst insurance! What if I had an emergency? I will never use them again!

Do Not Use This Company! They are scammers, they steal your money. Don't listen to their stupid responses to our reviews. They state you can only cancel until 15 days from booking. Our flight got changed and our hotel cancelled due to the hurricane and the resort having to delay opening. According to Generali- That is no reason for reimbursement. What!!! Are you kidding me? Scammers and Thieves! I will do my best to get the word out every chance I get. Horrible Company!!!!

Customer Service representative sold me an invalid policy. Went to make a claim and was denied of course. Asked for the cost of the policy to be refunded since it was an invalid policy and was again denied. Customer service reps are well versed in denying, deflecting and hanging up on you. Filed a dispute with BBB and my Credit Card company. Buyer beware of scams like this one.

Oh My God, stay away! My brother decided to insure our tickets to Thailand in June 2025 through a sponsored (?) pop-up (Generali advertisement) when we purchased airfare. You can only get your full refund back, based on their terms and conditions, in 3 stipulations--and 1 hidden one (called NEVER): 1. The death of a service animal, 2. The death of your travel partner, 3. The death of an immediate family member. And secret option 4. Give you the shady run-around until you give up. Our father died the week of our trip. We have still, to this day, 12/03/25, are still fighting Generali for our full refund. Based on their terms and conditions regarding refunds, we qualified for our $3111.00 money back. We've been jumping through hoops with them for 5 months. We provided an obituary, and EVERYTHING documentation they requested.

In May, I was in Austria and had to go to a hospital for bronchitis. The bill was more than $1,600. Upon returning to the States, I filed a claim with Generali. I was informed that Generali's medical coverage was excess over any primary coverage. I filed a claim with my Medicare Supplement insurer and was paid $1,100+. So, I refiled my claim with Generali and received an email that they did not owe any further payment.

You guys never responded to my complaint about my trip. I sent a couple of messages but you guys never responded, actually I'm not asking for something I don't deserve. That's why I got this travel insurance because they told me it was good and trusted. This is the only complaint I have. I only lost around $200 and I'm not asking you for more or something you can't afford.

I liked what I saw at Generali. The rates were reasonable, and what was offered was pretty much better than the others for the rate.

For the price that I paid for the premium, it seemed like I got more for my buck with Generali. Some places were priced a little less, but they didn't offer as much coverage. I like that Generali has three packages depending on the trip - a regular, a medium, and a deluxe package. I've never paid for the deluxe package, but I normally go for the middle package.

The service representatives with Generali are always quick with getting a resolution to questions and/or concerns. They are Super supportive and friendly as they work with you to address any issues. We have used them for the last four years and have always been pleased with the quality of the service.

Very pleased with the quick and prompt service, easy to navigate the site. Service and Prices are much better than from the other companies. Should only recommend to create and establish the application for even easier access. Used it for my several trips and will continue using this company over again.

Don't waste your money on this insurance! What a disappointment. We had a pet emergency that necessitated us to cancel our Airbnb reservation and our claim was denied. Our pet was diagnosed with metastasized bone cancer. Surgery and radiation are needed. All documentation was provided to Generali.

They won't pay you anything, it's a waste of your money, they are professional liars. Full of bluff, they claimed I canceled my flight even though I had proof the airline canceled, Do not use them. They are not here to protect you.

I was subpoenaed to testify in the murder trial of my husband's murderer. The trial was delayed and I had to cancel the Airbnb I had rented. They refused the claim saying it was not a covered reason. This company is so damaging in their practices and in my opinion this is extortion and fraud.

On July 28, 2025, I returned a rental car to the Budget-Avis office in Gare Du Nord, Paris. This rental was covered by Generali rental insurance and trip insurance (two policies). Due to a minor accident, the car had some damage to the right side door when I returned it. I had previously notified both Budget and Generali about this during my 3-day trip in France. The Budget-Avis office in Paris made repairs the next day and immediately billed my credit card $4029.52. I repeatedly contacted Budget's customer service to ask for a document explaining these charges. They finally sent me an explanation on August 9. I then finalized my claim with Generali and submitted it. I received a letter from Generali requesting that I upload some additional information on August 14. I uploaded everything except the autobody/repair shop invoice, which Budget refused to provide me. (They said that the explanation of the repairs was sufficient.)

I purchased from Generali Global Assistance when our previous service provider discontinued the kind of coverage we were looking for. We wanted to make sure that we had basic medical coverage in case something happens since I have been traveling back and forth to Europe and my husband is not American. The website is very well-put and shows what the coverages are and the prices. Overall, our experience is good.

I first heard about Generali Global Assistance on the internet. I liked their price and the coverage they offered. I purchased everything online, and the whole process was automated. Their system worked okay, and everything was handled online.

Generali was recommended by one of my friends. I didn't need to use the insurance, but the experience getting a policy was good. In terms of purchasing insurance, it was very simple. I called and everything was arranged very quickly. Any questions I asked are answered immediately. I have a positive recommendation for Generali.

I travel about 15, 20 times per year. So, I was looking for a travel insurance and stumbled upon Generali when I was searching online. I have used it for several times now. It offers three levels of insurance, and I would always get the highest level. Most of the time, I never needed the insurance. However, when I had a situation where I got sick and was hospitalized, I sent all the information to Generali but they didn’t want to refund me. They kept asking for a certain document that doesn't exist in that country. I showed them the receipts, went back to Brazil and got the other receipts but they kept giving me the runaround. I spent almost $1,000 and didn’t get anything back.

I was extremely happy about Generali's response time and what was done. The paperwork that they required was a little cumbersome, but I was able to get the proper paperwork after the fact. I wish I had known going into the claim that I needed the paperwork as opposed to being reactive. Other than that, it was a very seamless claim.

Travelers be wary on purchasing travel insurance with Generali Travel Insurance also known as Generali Global Assistance (they have many, many complaints filed with the BBB for denial of claims). Their policy page is about 10 pages long and you will need to read the very fine print as far as filing a claim and being refunded on what few things they will refund on. They make it sound like on their homepage that filing for a refund is easy, it is anything but that.

Do not use this company. Go through a private insurance company or through your credit card if you have that option. We booked a trip and got the insurance through Airbnb. Then we changed the location of our stay but we kept the same exact dates and they still would not honor the new reservation even though it was half the price of the original reservation. Complete waste of money.

I've been using Generali for years. They're not the most expensive, but probably a little more expensive than some of the others I've seen. But I think the product is better. I've only had to make a claim one time, and they were wonderful.

My claim ** was denied on grounds of less than two hours delay when in fact my delayed took more than 12 hours as I arrived at my destination a day after. Despite sending all required documentation and a clear explanation, my claim was denied on wrong information. I called Generali to appeal my claim and I was told on 8/1/25 by Thomas appeals were not possible. I was promised a call by the processor but I never received any call back. Who should I contact to have my claim actually reviewed as the contract dictates?

I registered a few weeks ago and it was a fairly easy process, including the various options. I have yet to take my trip. I do not have any experience as of yet with this insurance company. I have used other traveling insurance with good outcomes. I hope to not to have to use the insurance.

3 stars because they did reply quickly to my request for refund…which was denied. Their 10 day time limit to request refund is fully disclosed, it is just sad that they do not even offer a partial refund. No wonder why they are financially at the top of the travel insurance industry. We will not use Airbnb again unless they partner with a different travel insurance co. This is NOT good customer service.

The company makes most of their money off of cancellations made after their “non-refundable” grace period of 10 days. This is completely dishonest and when questioned on the matter, they do not make any exceptions, whatsoever. Recommend not using unless you are going to change your mind within the 10 days.

Generali is doing a bait and switch to prevent paying out my claim. I had a knee injury on my return trip home, which was covered by Generali. Thinking it was a simple strain and based on established medical protocols, I performed at-home therapies to see if the symptoms would resolve themselves. I contacted Generali by phone and I was assured that, based on my Premium Plan, I could submit any claim for treatment that may need to happen after the trip and up to a year after the initial injury, since treatment would take place after the end-date of the covered trip. When symptoms didn't subside, I saw a Dr., did PT, got an MRI and was diagnosed with a meniscus tear. I did more PT to resolve the issue.

Awful!!! Wil never purchase travel insurance from this group again!!! Had to cancel my flight due to a medical reason. Sent in all required information, doctor's note and nothing was reimbursed from my purchase. The crazy part is the airline changed the flight last minute to a time I was unable to take so there were two reasons I should have been reimbursed for my travel!

I've always used Generali and my purchasing experience with them has been good. I buy the policy for the same precautions that anyone buys travel insurance, in case something happens. I've always purchased travel insurance, but I've never had the fact that I haven't been able to go. So, I've never had to put in a claim. It's just like the reason you buy car insurance and never have an accident.

FRAUD ALERT!!!! I Used them for Airbnb travel insurance. Their claim website errors out, I called and they said to try again and phone claims are not possible. Errors on claim website when I use phone, MacBook, PC, Edge, Chrome and Firefox. When I called they refused to let me speak to a manager. Generali is a complete scam!!! Airbnb promotes them and then won’t force the travel insurance company they promote to do the right thing. FRAUD. FRAUD. FRAUD.

Absolute scam, initiated through Orbitz. Cannot contact, or cancel. Impossible to speak to representative. When I finally was able to contact a person, She was rude, and unable to correct problem. Very frustrating.

I have a claim that’s just getting started. I began filling it out online, but I’ll have to call because I have some questions. I will have to see how it goes. I have known about Generali for years but so far, so good.

Horrible experience! They were very quick to take money, but they don't do anything in return but look for any possible and ridiculous excuses not to cover you! Dealing with customer service is dreadful and waste of time - they don't listen, ignore your email or call. Just horrible!

Updated on 07/25/2025: Had to file Consumer Affairs complaint. Had to file complaint with Louisiana Department of Insurance to force company to respond as to why they have not paid me over 3 months after they said they would!!!. Marcel ** is claims adjuster whose last communication stopped after I provided his own message that he still owed me money. File a claim with the adjuster in whatever state you're in if they lie. I'm only asking for money owed and promised and they are lying. As of last week my adjustor stated I was wrong and no response from company except go back to adjuster. Rely on state and government because these international companies move like they're unregulated, which is true. However their US representatives are licensed with standards to keep. Good luck. Going on month 4-5 after providing receipts, being promised a payment and still not receiving it.

I went online and saw Generali had good reviews and it was a little bit less expensive than some of the other providers. Customer service was pretty good.

I bought a travel insurance from Generali Global to protect myself. In terms of pricing, they are competitive. Considering computer skills, their website is a little difficult for me. But, for somebody who has better skills, it would not be a problem. However, making a claim was a pain. When one mails something to them, it has to be in a certain time frame. Instead of paying $1 to mail, it costs $10 or $15 to mail them. It was a pain trying to get back what we were trying to do. Eventually, we got exactly what we needed, but it took a while to get it. Customer service felt like it was a runaround.

We summited a claim for Travel Interruption, but were denied and quite frustrated. After reviewing the policy again we ended up spending a couple of hours and submitted a claim for Travel Delay. We had bad weather and were delayed several days in arriving at our destination. Because of high winds our vehicle could not travel due to a state mandate. Happily we won that claim!

Subject: Travel Insurance Claim Denial – Generali Global Assistance – Claim #** / Expedia – Itinerary # **. I am filing this complaint to formally raise my concerns regarding the mishandling of my travel insurance claim by Generali Global Assistance and the lack of support from Expedia, from whom I purchased both the airline ticket and the insurance.

I do a lot of hiking trips, backpacking trips to remote areas, and I've used Generali a few times. Flight delays, in New York for one night and Seattle for three nights, those kinds of things were easy to get reimbursed. But when we went to Switzerland a couple of years ago and my husband had medical and dental expenses, both of which happened on the same day, I did a separate claims for medical and dental because I thought the paperwork should be kept separate, and Generali did not pay attention to the dental claim. They kept saying they'd already taken care of the medical. It wasn't a lot, but we paid for the insurance, and we had all the documentation, so we wanted to be reimbursed.

I’ve only purchased Generali Global Assistance so far, but I’ve never actually had to make a claim. I bought it online and it's expensive. My only real gripe is that it’s hard because they go by age, sometimes you have people who are older but much healthier than someone younger. But I thank Generali for being there.

I would give this company 0 stars if I could. My significant other and I are Active Duty military and he got pulled for an assignment so we had to cancel our cruise outside the window. I reached out to the cruise line and they were so understanding and gave us a full refund. I contacted CSA travel to cancel the travel insurance and they wouldn’t give us a refund, or even credit for a future cruise despite me explaining our situation. This company only cares about making money and not about their customers.

Generali is only in business to collect money from you. They are excessive and egregious in their requests for continued documentation even after presenting physician documentation of an injury preventing my planned travel. I am so frustrated that while I am dealing with an injury I will be out the money spent on travel because the Generali Insurance I purchased asks too much to get reimbursed. (It is so excessive my doctor’s office wants to charge me for the additional paperwork).

In case something happens, I wanna be smart about it. I compared the plans Generali offered, and I liked the plan that I got. I usually have a good experience with their customer service. But the number to call when you're in the middle of your trip and you have an issue, I couldn't get any clear-cut answer. I had to call back a couple of times, be transferred, and be put on hold.

I had to cancel a trip and filing the claim was easier than I thought it would be. The price was average. But I'd recommend them. It was a good experience.

I purchased two Generali Trip Insurance policies in 2024--one for my husband, son, and myself, and another for my in-laws who live in a different state. Just a week and a half before our adventure-filled trip to Costa Rica, I broke my ankle. We were past the refund date for the majority of our trip, but I didn't worry about it--I had Generali Global Assistance. The purchase process was simple, and I expected the claim process to be similar. Sadly, it was not.

No issues at all encountered. The purchase went smoothly; the price was competitive. The claim I had to submit was resolved within a day, and the funds paid quickly. Would definitely recommend them based on my experience. It's the second time I've used them, and will use them again next year.

I chose Generali based on people's reviews of their claims and handling things like customer service. They have great pricing and good structure options. We did a trip two years ago. We're coming back out of El Salvador and we got stuck in Houston overnight. Our bags were lost and we had to go to a hotel. Generali claimed back some of the basics we needed overnight, the hotel, and an extra dog sitter. Everything was really quick. Overall, they work out really nicely. They're an easy fit and we've recommended them to a lot of folks.

I looked online for different travel insurance options, and Generali worked out well. I looked at price and their rating and then looked at some reviews. Price gets you in the door, but then with the insurance rating system knowing that they were rated high, that allowed me to back up that their price matched what they did. I’ve already referred people I know to them, and I booked two more trips for later this year where I will be using Generali again. I am very satisfied. And I know when I was in Athens, I even saw a Generali field location, which was really reassuring when you're in a foreign country like that.

We are very disappointed with Generali Insurance. We purchased a travel insurance policy for our River Cruise. We were not able to go on our River Cruise because of the fire at London Heathrow on March 20/21, 2025. We were to fly from LAX to Heathrow LHR and then depart LHR to Bucharest. Our flight was cancelled to LHR due to the closure of the airport because of a fire. Since the closure of LHR affected many flights and people, the airlines were not able to fly us to LHR until 3 days after the start of our River Cruise. We decided it was best not to fly to a foreign country, not knowing when and how we would meet our River Cruise. We were very concerned about being stuck in a foreign country.

I was going on a trip overseas for the first time, so I looked for a company that had good coverage in case something happened. I found Generali while searching online. As fate would have it, I had to have an emergency appendectomy a week before my trip. My doctor wouldn’t let me travel. Generali told me exactly what I needed to do and what I needed to get from my doctor. They ended up covering the cost of the trip. I didn’t need them to cover my airline expenses because I was able to get credit for that. They did a really good job. I was nervous at first, but everything just went fine and fairly smooth. I’m very satisfied with them.

I went to the Generali website and determined I needed insurance not only for the travel portion, in case my trip was canceled or got sick, but mostly, for the medical and having to cut the trip short for whatever reason.

I heard that anything can happen when traveling, so I figured I might as well have travel insurance. My father was the one who suggested getting it, but my aunt who lives in Europe was actually the one who suggested Generali. I’d definitely recommend them to anyone I know who's traveling.

I purchased 3 tickets to New York and also purchased Generali Global Assistance flight insurance through Travelocity for myself and 2 of my friends for a total cost of $586.74. Due to my illness, I'm unable to travel at this time, therefore my companions are unable to travel as well. I'm receiving immunosuppressant medications that could leave to severe infections causing death if I were to come in contact with a sick individual while traveling. My doctor wrote a statement initially on the physician statement indicating that even though she did not say that I couldn't travel, she did point out that the medications that I'm taking for my illness makes me very susceptible to life threatening infections.

My wife and I, both seniors, booked a trip for a month in The Netherlands with Air BnB. We didn't know who Generali was, but as we had usually good service with Air BnB, we went ahead and bought their insurance for our trip. Due to circumstances, we had to change the dates of our trip by one month. Instead of May, 2025, we were now going to be leaving for the month in April, 2025. Generali refused to let us change the dates, even though the amount of days and country destination was exactly the same. We feel totally frustrated with Generali. They seem like the poster-child insurance company that looks for every way to take your money without providing the expected service and consideration. We are very disappointed in Generali. We recommend buying your travel insurance from any other company before buying from Generali.

My issue is not with VRBO...It's with Generali Travel Insurance which is the company they use if you want to purchase the cancellation insurance. Back in February we had a trip planned to Colorado through VRBO and we purchased cancellation insurance. The day after the purchase we were informed a good friend of our was placed on hospice. I then went in and cancelled the trip. Our friend died the next day so we were not able to make the trip. I've sent General Travel Insurance the requested documents on 02/07/25 and they're still requesting more information. In my opinion when you purchase this coverage, if you're not able to make the trip, you should automatically be refunded or at least within 1 week. Why is it taking so long to get our $2,700 refunded from them? I don't know that we will be using VRBO again just for the simple reason that Generali is dragging their feet. VRBO YOU CAN DO BETTER!!!!

I had an extremely disappointing experience with Generali Global Assistance. I purchased a travel insurance policy for $635.63 on February 14, 2025, through Justfly.com to cover my trip with Turkish Airlines. Unfortunately, due to an unexpected schedule change by the airline, I had no choice but to cancel my trip. Turkish Airlines promptly refunded the ticket cost, yet Generali Global Assistance refused to refund the insurance premium. Despite the clear terms outlined in their "Trip Cancellation Benefit" policy, which should cover unforeseen circumstances beyond my control, my legitimate request was denied. Their decision disregards both the fairness of the situation and my rights as a consumer.

Generali disallowed our claim stating we didn’t file a police report for temporarily loss of passport, causing us to miss our flight out of Germany. They are a horrible company. Purchased with our flight tickets from Expedia.

Every time I was going for a trip I use to purchase Travel Insurance from Generali. During my last trip the flight back home was delayed by over 12 hours and I filed my first claim. The total of the claim was about $300. It was denied because the reason described in the letter from United Airlines delay was "due to Late Arrival of Inbound Flight UA869 on January 05 caused by Aircraft Servicing and Crew Availability Flight Attendant". This is one of the reasons not covered by there policy. It is a scam. Do not purchase it.

We searched online and found Generali Global. We spend a lot of money and in case something happened we would have insurance. And indeed, we used the insurance because, at the last minute, my son was in the hospital emergency room. His appendix burst, so we couldn't make the trip. It was two days before we left.

My sister had done a trip that we were also taking and told us that we should get trip insurance. She suggested Generali and it was easy-peasy. I'd rate the price a 4 out of 5 since I'm always looking for cheaper. I don't think it was terrible but anything cheaper is good.

I learned about Generali through my brother when we went to Italy. We purchased it just in case of an illness, but I didn’t really use it so I’d give it 3 stars.

Scam. They deny every claim regardless of the documentation showing baggage delay, trip delay, trip interruption, etc. Their claims and customer service staff are rude, slow and unhelpful. I would not recommend using them.

We made reservations for VRBO property in Pompano Beach, FL and did NOT purchase a Travel Protection Plan, but when checking our reservation, found a Travel Plan Charge from General Global Assistance Services. I called to cancel and was told that since our trip was in progress, cancellation was impossible. The last time I checked my calendar, March 3rd is over a month after mid January. We still have 6 weeks before we head south. SCAM.

Please read the fine print before buying insurance from this company. I purchased insurance for a trip to AZ to cover the VRBO property that we rented. On the early morning that we were to travel my wife woke up sick and throwing up. I rescheduled our flight for the following day thinking that it would be a 24-hour bug. Alas, she was also sick the following day, so we had to cancel our trip. I spend about $600 on accommodations and was hoping to get my money back. I sent all of the documentation to Generali, but unfortunately you have to have a doctor's visit or a trip to the hospital in order for Generali to pay. I'll never use this company again since I'm out the $600.

I was offered this insurance when booked my hotel. I opted for it, but was not able to see any contract or guidelines prior to purchasing it (Expedia did not offer). Had I known that the exclusions were so INSANE, I would have never purchased the insurance OR booked with the hotel I booked with given their restrictive refund policy. Although the winter storm warning was not in effect for our area at the time I booked our trip, they denied the claim because IT WAS GIVEN A NAME before I booked. This is so unbelievably insane, but they are based out of California and the California board for insurance policies did just absolutely ruin thousands of lives by canceling fire coverage before the devastating fires that are currently taking place. This insurance is useless.

'Cancel for any reason' is misleading. Scam. Tried to cancel 10 days before check-in, a little condo on the Oregon coast. We canceled because of a death in the family, celebration of life was planned. Refund / claim denied. Scam.

The wife and I planned, paid for, and insured a life-time trip to France in 2023 for travel in August-September 2024. In February 2024 I was diagnosed with cardio-vascular disease. Over the next four months various physicians and medical disciplines worked to stabilize me for open heart surgery which was performed in late May 2024. The wife and I were hopeful that I could recover by late August 2024 to be healthy enough for foreign travel. In June 2024, medical professionals began with assessments discourage foreign travel. We contacted our travel agent for advice and assistance in cancelling our travel plans.

My wife and I had a policy for international travel with Generali. The trip was seven months ago. Generali eventually paid for the portion of the trip that was cancelled plus the cost of the change of airline ticket due to my wife illness on the ship and the vacation had to be terminated early. They have paid zero on the claim for medical services on the ship nor for the charges while in the three hospitals in French Polynesia. In my opinion this Generali has ripped us off and should be avoided.

We have always been happy with Generali. We ran into a little trouble on our last voyage but it didn't involve them, so it was fine. The people we know who we travel with all the time, we recommend Generali to them. They seem to be happy with them as well. A couple little claims they've made for medical distress over in Europe have been handled nicely. It turned out, one guy's wife died in Monte Carlo. Generali were nice enough to put him up in a hotel for 10 days while he cleared Monte Carlo with her body. He was very happy with that, and we're good with Generali.

It's easy to get through online with Generali. It's also cheaper and their coverage is better compared to others. When I submitted a claim online, it was quick. It took only two days. They asked me how I wanna get my claims through there or by check. And they sent it right away.

Think twice before purchasing Generali insurance, Our trip was during the timeframe of Hurricane Milton and the aftermath of storm Helene. We were driving from VA to Key West FL but were informed there were many damaged and impassable roads on our path. We didn't travel with this in mind. Generali declined our claim, even after our realty company explained in detail, the situation, and requested them to re-review our case, Both the realty company and our family have used them many times, in the past. They were referred by the realty company that we use 1-3 times per year.

The price of Generali was fair and they looked reputable. I was gonna be flying over to Norway and my traveling companion. We decided to both use it. I made a claim. I was sick during my trip. It was easy to upload the proof of my illness and visit at the clinic. Everything was done online and it was simple. It was quick too.

My father passed away and I was denied my insurance claim because I am being told that if he would have waited to die then I could “Possibly” be covered but that is no guarantee. I feel like I am being penalized because of the death of my father. She basically told me “too bad so sad” he died at the wrong time.!!! I would NEVER recommend this insurance to anyone and I have definitely told everyone I know to AVOID Generali at all cost unless you want to be ripped off!!!

Generali insurance covers cancellation due to military orders and medical treatment but not military orders to receive medical treatment. My claim has been denied multiple times over the past several months amidst long periods of radio silence from Generali Insurance, to the point I have had to get outside legal counsel just to have my claim read at all. If I weren’t a service member with a sympathetic command team and access to experienced legal services, I would be guaranteed to be out almost $2000 as a result of working with Generali.

It was easy to sign in. I received paperwork back right away and phone number to contact everything. One time I bought, it was a good rate because I just needed hotel coverage. It was a cheaper rate. The second time when I went to Europe for 20 days, it was better coverage. I didn't use it, but it's a good thing I didn't use it even if I get money. Generali Global Assistance had better medical coverage for the price with another insurance. I did everything myself online. A couple of things were based on my experience for traveling a lot. I remembered a few times my suitcase was broken. Generali had very good coverage, better than another company for a bit more money. Trips today are very expensive. So, if you have a better coverage for a bit less money, even 50 bucks, it's better. I will probably use Generali again.

My friend had used Generali for their mom and I trust her and her research and that's how I found out about Generali. I got travel insurance because it was my first international trip in about 18 years. I knew that things happens so I wanted to be covered. It was $120 or $130 and it was worth the coverage and the protection that I could have.

When we were planning to go to Europe, a friend recommended to take the insurance with Generali. The gentleman who was assigned was cordial as well as helpful. I'm very impressed with the performance he gave. When we took the tour, the flight was delayed and we had to connect to another flight because we had a cruise. The airline didn't declare a cancellation until the last moment, so we had to buy a new ticket. I have to claim that, but it took me a lot of time to call Generali to get a phone number for that agent. That could be a little bit faster. It delayed almost 15 days. The agent needed some information, and sometimes it's difficult to put it on a paper. Calling would have been easier and faster for both of us. I could have been able to explain to them a little bit more precisely. It was a little bit troubling to me that I could not get access.

I was planning a trip for my family and was looking for insurance. I came across Generali, looked at their website and it looked pretty good. I like the clarity of quotation on their home page. I filled out a form to indicate the date of the trip, the countries we are visiting, and the type of insurance we wanted. It was able to immediately provide good, better, best kind of packages. It was so clear that I could very quickly evaluate what I wanted and buy it.

I've been waiting for a refund check since the beginning of September. I needed to cancel a trip due to my husband's hospitalization. Four times, I've been told they are resending a check that never arrives.

I found Generali on the internet for travel insurance and they got good ratings. I gave it a try. Their policy suits my needs. Their customer service was really good. It took me a while to get the right documents uploaded. But, it went well and my claim was resolved rapidly without a lot of hassle.

Once I posted this review my claim was paid.

Generali's pricing was in line with what we were looking at. I had a couple of questions earlier on and they were able to answer those before I purchased the policy with no issues. When I made my claim, I was really impressed. Over the years, I've had other travel insurances, and Generali's process was much more streamlined, much easier, and much better than what I've been through in the past. Generali was expeditious about paying things. Sometimes, other places are drawing out for months but with Generali, it was three weeks.

Generali's price is a little better and their customer service is good. This time, I didn't have to claim anything, but I used the service last year. I had a claim and they proceeded right away. So, it was good. I would suggest my friends to take the insurance.

I started the claim online and they were very quick to evaluate my claim and pay it. I was impressed with their thorough and prompt attention to my claim. Also, their rates were very competitive.

I was going on a big trip. I found Generali on the Internet and their price was good and competitive. Their customer service has been really good so far. I've had multiple claims, unfortunately, and they have been processed easily. Had one that was a little more complex that they're still working on. Overall, it's been a good experience. The online process was easy. It's just cumbersome that you have to enter all the traveler’s information for every claim you file. It seems that you could enter that once and then just refer to it.

My parents had had success using Generali for some of their trips. We were doing a vacation, and there was enough expense involved with it because it was a little more of an expensive vacation than normal and we felt like it was a good idea to have the insurance coverage. Their website was easy to use. I didn't have a lot of issues finding the forms that I needed and being able to get in there and make a claim. Their process made it easy. We got almost all the forms submitted on the first try. There was just one little clarification that needed to be done, I was able to get back in there and get that submitted. I heard back within a week that the claim was accepted without any other issues.

Generali Global Assistance acted right away and got us to fly home from Ireland when my wife got injured. Their customer service was pretty good. They were kind of late getting me confirmation, but other than that, they jumped right on my concerns. I filed a claim a few weeks ago and I'm still waiting to hear back from them on that. So the rest of the claim where I had to cancel the whole trip is still in review, but they did the travel delay portion quickly.

Generali was the best value for the premium charged. However, it was a little bit frustrating initially, ‘cause they had sent a packet of 25-plus papers and kept asking for more but it was already in the packet that they had. They could improve on their attention to detail. But they reimbursed us for the majority of the items. There was one thing about the flights though. It's in their policy that they only reimburse up to 150% of the original flight amount, but it was very unclear. We ended up paying $1,600 to change our flights and we only were reimbursed 450 of that. Nonetheless, I would still recommend them.

I would recommend Generali Global Assistance to others because my experience was good. Generali was very supportive. My mother went to see the doctor. She had to pay out of pocket. When she got back, she submitted a claim. It was processed fairly.

Generali had the most affordable quote and it covered what I needed. I was glad that on their website, they were able to explain what the policies exactly cover. It was straightforward.

Trying to cancel a trip in advance for next year due to some medical issues that have come up and with later date surgeries that will affect the right before the planned trip. My claim has been denied even though VRBO has said they have cancelled our reservations. I understand not getting back the insurance fee we paid but since VRBO has cancelled and said that YOU should accept the claim. Not sure why this is so difficult. This is why people buy insurance to not have to deal with this garbage of excuses from companies like yours. We have spent hours on the phone with customer service and emailing. Please help us get this fixed and let us live our lives without this hanging our head as we are worrying about our health right now.

We always get travel insurance to have medical when we're out of the country or to add to our medical when we're out of the country or in the case of bad weather when we went to something here in the United States, if we had to cancel it or not be able to go, or if somebody were sick or if something were to happen and I needed to be with my parents since they're older. It's for the what ifs. We usually price compare as to what's offered and the price. That's a factor as well. There's been a couple of times in the past when we've had to make a claim, and Generali was one time, and they were very easy to work with. There was just something online I had to fill out or at least get a form offline and then send in receipts and confirmation that I was encouraged to rebook a flight.

I went online and ordered the insurance. Good customer service. But I was confused about the way Generali Global Assistance prices the insurance. We had an issue last year when we booked. I was given $14,000 from the AmaWaterways. When I called to get the insurance, I did it online and it was, "It's gonna cost you the equivalent insurance for $40,000." I said, "No. You don't understand. That's not what it is. We got credit for half of the trip. So I only really wanna insure the part that I'm exposed to." They said, "We can only insure the whole trip for 40 grand." It was confusing, but they explained to me that is the way they do it. I wasn't worried about how much I would pay. I didn't wanna over insure myself for something that I knew I wouldn't get back. The price for the amount they insure has always been value for money.

I was planning a trip with my wife starting September 7, 2024 and ending September 24,2024. I purchased trip insurance policy on June 4, 2024 as soon as I bought the airline tickets and resort. Airlines cancel 9/7/2024 flight and issued tickets for September 9, 2024 with return date of 9/26/2024. Morning of September 9, 2024 my wife became sick. We went to doctor’s office and were told that my wife has a virus and ear infection. Doctor stated that flight will be vey painful for my wife and we had to cancel our trip. Portion of airline ticket were refunded and resort was kind enough to transfer our reservations for next year so we didn’t have to claim total amount. All we claimed is about $500.

Generali travel insurance is a 100% scam. I purchased trip to visit my friend in Florida, but friends' family moved him into another state. I have no any reason for that trip and decided to cancel it with my insurance in Generali. Trip costs $85, but I paid $20 more for the insurance (25%) but did not get anything, they asked for me prove that my friend was relocated!!! You decide - is it stupid or fraud!

I purchased travel insurance based on the advice of a representative from the cruise line I was supposed to travel with. I explained my situation to both Generali Insurance and the cruise line when purchasing the insurance. I was later informed that I needed surgery. I was assured by the representatives that the policy would cover the cancellation of my trip. I submitted all of my documents in June and July, as the surgery was life-threatening and forced me to cancel my trip. However, they concluded that I am not entitled to a reimbursement because they consider it a pre-existing condition.

It is a pure 100% fraud. I purchased the insurance, my luggage on the international flight was damaged and delay 28 hours. The insurance representative refused to take the claim. FRAUD, be aware. There is no supervisor available to assist customer, representative Lioni hung up on customers.

It was nice to know that we would be covered if we lost our luggage. Although we didn't use the service, just having the peace of mind that if anything was to happen, that we had the backup, we had peace of mind, we were satisfied. The only thing was it was a little expensive for no more than what we got, but it was a necessary thing.

Generali is a reputable outfit and if someone needs travel insurance, they're one of the best to go to. I learned about them through VRBO and I had no option to go with anybody else for damage insurance for the rental property, so we did that. But then we investigated the trip interruption insurance, and I looked at a couple of them that I've dealt with in the past and Generali seemed to have the best deal.

People should consider Generali very highly. I've used it a couple of times. When I purchase travel tickets, usually the company offers something they have, but I would always check Generali's website and see what they offer.

I recently retired and I'm on Medicare. We spent three weeks overseas and at the time, I felt the need to have travel insurance because Medicare doesn't cover you overseas. I looked at three companies and I liked the coverage of Generali as well as their cost. They also seemed like a reputable company and they've been in business for a while. There was a third party involved originally, one of these online brokers, and I was extremely disappointed that they didn't connect to their website properly. So I bagged them, then I went to Generali directly in order to get the policy. I gave them my credit card number and they covered me.

I have had a terrible experience with Generali Travel Insurance. We had a big anniversary trip planned to Hawaii in May 2024, sadly my father died and we did not get to go at the last minute. I have provided all the documentation that they have asked for (receipts, obituary, death certificate), but have only received about 30% of my money (as of Aug 2024). I would not recommend Generali.

Generali's price was affordable and it seemed like a reasonable amount. Otherwise, I would not have gotten it. There's been a lot of things that have happened to our family over the last three years. We had three parents die in six months, so I don't even travel without insurance anymore. If anybody asked me, I would tell them to get an insurance with Generali. With them, you got a peace of mind that you're going to be covered whether you make the flight or not.

I have tried many insurance providers and we have had occurrences sometimes of needing reimbursements, and Generali works reasonably well. They have a good website and claim processing. It takes a little longer but it is reasonable. I talked to somebody at Generali over email and it was a positive experience. When buying travel insurance, you need to consider how much you need versus how much you spend on the trip. The biggest advantage is that you can buy the cheapest insurance and still have health benefits.

Do not go with them, it is a total waste of money, not to mention the frustration of the time it takes to attempt to contact them. I have been trying to contact Generali Travel Insurance in regards to my claim for 3 months, have sent multiple emails, made multiple phone calls, and have left multiple messages, with my claim's agent and their supervisor, with no return phone calls. I uploaded all documents requested by them onto their website portal with nobody getting back to me. In fact they closed my case. I'm now forced to report them to the Better Business Bureau, implement a fraud on my credit card and write reviews in the hopes that others do not find themselves in my situation.

So far, so good. Friends told us that they used Generali so we looked into it and followed through. They seemed reasonable.

I've been using Generali Global Assistance for several years to do travel insurance. The first time, I went online and found their rates are the most competitive. So, I've been using them ever since. I'm comfortable with them. At this point, I trust them as an insurance company and feel comfortable what I've paid and then the insurance have taken out.

Generali Global Assistance provided the best product for the best value. The product that I purchased is what I've called the sweet spot. You could get travel insurance or vacation insurance, whatever cheaper, but would have fewer bells and whistles. But you could get more expensive travel insurance that you would get more bells and whistles, but for what I really need, the product fit my needs perfectly.

I bought Generali car insurance for my trip within Ireland (policy #**). When I returned the car the rental company's rep showed me really small dent on the back of the car (the dent was the size of a quarter coin, no scratches) and they charged me for that small dent more than $1300. I filled a claim with Generali Global Assistance, sent all documentation, photos (claim #**). After about 2 weeks Generali insurance company sent me a check in the amount... $89 only (eighty nine dollars). What kind of insurance is that? Why did I buy this insurance? I sent by email request to explain me why Generali insurance company didn't cover all amount, why they even didn't discuss the amount I was charged because $1300 for really small dent without any scratches is a scam (the rental company knew that I wouldn't be in Ireland at that time as it was my tourist trip). Nobody answered me why my claim was covered by only $89 out of $1300. I'm very disappointed by Generali's conduct and service.

My purchasing experience with Generali was fine and easy. While I have not utilized the coverage, I know a family member has. It was for a damaged CC and I was told it took a while, but it was fine in the end.

Our trip required travel insurance and my friend bought it from Generali. It was super easy to purchase.

Company denied my claim by manipulating the reason to a non-covered reason even though I plainly explained it was a medical emergency. I will not use this company again and I do not recommend it. A total rip-off and a perfect example of corporate greed at work.

I liked Generali Global Assistance's price. It was lower than the others.

I printed out the policy that I looked at online before I made the purchase and when Generali sent me the policy that I purchased, there were a few discrepancies in the two, but nothing that caused me any great concern. Signing up with them was easily done online. I made a mistake. I purchased the policy twice in about five minutes. I didn't think it was going through on my computer. It seemed to be locked up so I backed out and purchased it again and got an email. I was contacted and told that I purchased two policies and they were canceling one of them.

Generali offered the best deal for the coverage that I was looking for. Their customer service was excellent. I was satisfied.

I purchased Trip Mate insurance in 2022 which is a part of Generali Global. My flight on American airline was changed to the next day. I had an event to attend so I purchased a ticket on Delta to make it on the day of the event. It was so frustrating to deal with Trip Mate. I sent them all the documentation and was told that was not enough. I was told I need to know why American airline changed my flight. I was like "REALLY". My daughter contacted American airlines for me and they finally responded with staff shortage. I sent that to Trip Mate and finally 8 months after my initial claim I was reimbursed. From some of these reviews I have read, I think I was blessed to get anything back.

I purchased travel insurance from Generali from AirBnb and VRBO for a trip to Sedona. We were supposed to fly out on Saturday, May 18th but a 100+ mph storm (Cat 2) hit the Houston metroplex along with a EF-1 tornado touched down less than 1/2 mile from my home in Cypress on Thursday, May 16th at approximately 6pm. This destroyed electricity transmission lines in our area and estimates for power restoration at that time were 1 week at the time we would have had to leave on our trip, which thus resulted in our cancellation. Generali denied my claim stating that my denied saying that my home would have have to have been Uninhabitable which at 90 degrees and a 100 degree heat index it was NOT Uninhabitable? What constitutes as Uninhabitable?? This is a total scam of an insurance provider. Guess I'll need to contact my credit card provider and the Texas State Attorney General's office to file a fraud claim.

Generali provides terrible customer service and does nothing to help customers get their claims paid. I submitted my claim originally that got "stuck" in their system so it never got processed. I provided evidence of my submission and got no explanation for how it happened. They allowed me to resubmit manually, to which they continuously sent me non-descriptive emails for missing information. No one would call me back and when I called, resubmitted additional information multiple times, I was told that my documentation did not meet the specific criteria needed.

Zero customer service. Online payment service from Bank of America times out before code are received. Payments may never be received. I can only recommend FTC complaints and dispute of bank and credit charges. Neither AIRBNB or Generali Global Assistance care about their customers.

I would recommend Generali. Their price was good and had the coverages that I wanted. I purchased it online and the website was user-friendly.

I first heard of Generali when I booked at VRBO and they were the insurance partners for the trip. When I was done with the booking process, VRBO asked me if I wanted the insurance as an add-on. I did it that way the first couple of times I used them, and I had a positive experience with Generali when I needed to make a claim. My son got sick right as we were about to go on a trip and the process to get reimbursed was easy. I used them again for a couple of other trips that I booked independently of VRBO. I did a quote on the website and booked the insurance that way. The website was easy to navigate. If someone was looking to insure a trip and if they had kids, I would recommend using Generali.

We have used Generali several times. Their prices are competitive, their customer service is friendly and responsive. We had two claims in the past year. Both were paid promptly (within one week), no hassle. And, the payment was quick using Zelle. We will definitely use Generali again in the future.

We looked online to see what options we have and we put in some quotes for different websites. Some companies had some bad reviews so we avoided those and Generali gave a decent quote so we used them. I did everything online and the online tools were easy to use. They asked for our information and we could choose two or three different options on the plan. The price is pretty good.

I looked at what I was doing in terms of my trip and what I thought I might need help with and didn't need help with, and Generali seemed to cover everything and it was a lot less than everybody else. So, I went with them. Their price was right, too. I would use them again.

Generali Global Assistance has good coverage and a fair price. We went to Florida and while I didn't use the coverage, I was protected while I was there. Overall, I was really pleased.

We use Generali Global Assistance for travel insurance. They're easier to get. Everything is online.

Generali Global Assistance's website and purchase process was straightforward. I looked at the coverage of the insurance plan. It works for me. Also, the website was easy to use. I could find all the information about the coverage. I just needed to enter my trip information, and my own information briefly. It was quick.

Strict cancellation policy of need to cancel within 10 days of purchase. I purchased travel insurance for a trip planned 4 months in advance on AIRBNB website. I anticipated having travel insurance when traveling not within 10 days of purchase. Buyer be aware! Read the fine print to avoid throwing away $373 for insurance coverage I never received.

Generali seemed more reasonable than a lot of the other companies I checked with. I can't see paying a fortune for travel insurance, but you never know when something's gonna happen, and Generali had what I needed. I just got a little confused on the website. I could hardly read some of the policy things because the print was so small. They need to enlarge what it covers. They don't explain a lot of stuff really clearly, but it gives you an idea. I wanted a policy that would cover me if I had to cancel for any reason, but I didn't find that there without having to pay an arm and leg. Other than that, they asked common questions like where I will be going, how much I will be spending, and what's the length of my trips? I just answered them. Then they gave me a quote. I decided to take it. We're gonna take a cruise and then we're going to Vegas for four days.

Would give zero stars if I could! Had a trip to Norway planned and couldn’t make it due to a sudden illness. Submitted all the necessary paperwork (also used AIG insurance for the hotels and Generali to cover the flights). This was in January. It is now almost May and out of the two flights I’ve made, Generali has paid HALF of my cheapest claim and has closed the other, more expensive claim with no explanation as to why.

If I can give it a ZERO I would. Imagine having a very sick 8-year-old in and out of the hospital, dr's, and testing. My daughter was treated for a highly contagious condition. At the time she was diagnosed with a high contagious dangerous condition. We were hoping that she would recover after the first round of treatment and be able to travel. As it got closer to the trip we were advised by 2 physicians that she won't be able to travel due to the nature of her disease and it being highly contagious. I called the insurance coverage that I purchased 1 year prior when I booked our cruise. They sent me a detailed coverage of our plan. They explained to me that this is 100% covered and we are able to get reimbursed for the whole family if I supply the documentation. I was sent the claim email with an attachment. I was told that I have to cancel the trip and get documentation of cancelation and what I needed.

Their website states that claims will be paid within 30 days of receipt. I submitted a claim package in early September 2023. I did not add additional information not provided in the original claim but the company kept asking for the information I had already submitted. They stalled the payment for months. I spent hours sending information and talking to the company until I was reimbursed in January. They will try and wear you down in an effort to not pay.

What a nightmare!!! I submitted a claim on March 21 for a guest and I still have NOT received my refund. After numerous and numerous calls, I HAVE NEVER received a call back from my claims manager even though her voicemail states she will return her calls in 1 business day. I’ve called her supervisor multiple times and I NEVER received a return call back from her either, they say “she’s in a meeting”. After calling and leaving an unpleasant message to her supervisor again, I received an email on April 10th from my claims rep stating she attempted to call me but couldn’t leave me a message at a number that was not even mine, even though I left her many, many, many detailed messages with my phone number.

One of our party got sick at the last minute. We had to postpone for a week until they got cleared to travel. The claim process was a bit much. We provided all the information, but Generali Global Assistance couldn't figure out how to derive the amounts that we were claiming. But all the information was there. We had to resubmit information, explain to them in detail what they were trying to figure out. Other than that, they met our needs better than the rest.

I use Generali as a backup emergency in case there are any issues while I was traveling abroad, and the online tool is straightforward. I just book the travel insurance, then I make sure that they sent me the formal documents. I haven't had any issues while I was traveling abroad, so I haven't had to interact with them much yet, but they seem prompt, getting everything improved in the process. As far as I'm concerned, they've done everything they need to from their end.

I made a claim on a trip cancellation because I came down with COVID and I was very satisfied with the service I got from Generali. The claim process was pretty easy to follow. I contacted them and filed the form online. Then I received responses noting that I had made the claim and I was told what I needed to submit. I did that also online and the claim was processed fairly quickly. Their reps were helpful, too. Their pricing was competitive and signing up for the travel insurance was very easy as well. I will use them again.

Generali’s coverage was a bit better and the premium, as far as what we were charged, was a little cheaper. I wanted the travel agent to get the commission so I told her to book it. Just like with anything, rates depend on destination and age and all kinds of different risk factors. But if people are not using Generali, they should get a quote and see what they have to offer. The insurance is only as good as when you make a claim. It looks great on paper. But like car and homeowner's insurance, your roof is supposed to be covered, but then they come back and say it's not. It's all about the claims process and I get that there's a lot of fraud out there and they gotta cover their bases too from the standpoint of making sure that it's an actual claim and it's a real claim. Fortunately, I haven't had to make a claim and, hopefully, I don't, but it's always good to have the insurance.

It was easy to get Generali for our cruises online. They're a good company to consider.

Two months after a cancelled-trip claim was approved, Generali has still failed to pay the claim, and failed to communicate with us regarding resolution of payment. The claim representative apparently failed to have payment issued to the correct address, and in the past four weeks has failed to respond to repeated messages and emails to confirm payment is in process to the correct address now. Customer service representatives continue to refer calls we initiate to voicemail for representatives who do not respond, and we've only form auto-reply emails non-responsive to our questions by email. Worst system ever.

This company is a TOTAL SCAM! We missed our connections and lost our luggage. When we submitted our claim, filled out all the lengthy documents, provide receipts, photos- everything and we haven't seen a dime. They kept telling us they didn't get any of our email attachments. When I called, they said their security blocks the email attachments. Seriously?! So we sent them a link to our Google Drive and when I called she said she didn't know if they could open/use that. How do we send our documents then? What year is this? Funny, they had no trouble taking a payment.

Most of the time, we get a travel insurance online because we travel quite a bit overseas. We're concerned about if anything happens that we need to medically evacuate, it could be costly. With Generali, I could pick one policy, do a comparison and they are laid side by side. Their price was surprisingly was very good, and the offer was competitive. We were going on a Viking cruise and to the Mediterranean. It was a big cruise and Viking was selling insurance from a very well-known company, and it was significantly more. We said, "Let's look for another company." We also did comparisons when we went to Antarctica. We got whoever had the best price, was competitive and well-known. I also saw Generali's name in one of the travel magazines.

Generali has always wanted us to get to get the gold package so we just online and get the more basic version. The gold package covers rental cars and the other package covers sports equipment. This last time, I was concerned that I didn't get the policy, but it turned out it was in my spam. The one time we used it, getting the claim was easy. My wife fell off a bike and had a scuffed-up elbow and twisted ankle and knee. We paid the ER then Generali reimbursed us for it. It worked as expected.

Essentially, what Generali has is misleading. First of all, I did not insure travel is correct and I didn't expect anything, but the table they have at the bottom of my policy said $1,500 for disruption. So, I worked for hours to fill a claim. I had a connection. Because of fog the airport was closed in. I missed the connection on American Airlines, a first-class ticket, which was non-refundable. I had to buy a new ticket, which cost me $500. American Airlines refunded the tax. It cost me 1,500 bucks. So, I claimed 1,500 minus the taxes and the response I got was, “It's a normal thing, what happened. And furthermore, you did not insure travel, and therefore you pay 175. You did not insure the trip,” which is correct. I only did medical, “And therefore, we won't pay you anything.”

I purchased coverage with Generali. I did it all online. Their website was easy to use. Based on my experience, Generali would be a good one to use.

Generali is a good option. I'd recommend it to another solo traveler. You always wanna pay less, but the amount of coverage they are offering is generous. Navigating their website was difficult for me though.

I keep using Generali. It's easier to use one. I give the information as a recommendation if people ask about travel insurance.

Customers report on how easy it is to obtain Generali travel insurance, and how the insurance provided them with "peace of mind." Even after receiving the information they requested, they replicated their demands and then threatened to close my claim if I did not respond within six days. Be aware that they are secondary insurance--if you have health insurance, they won't pay anything but the small amount that might remain after your primary carrier. They also won't pay anything if you receive credit from an airline or tour company, even if you do not want credit but a refund from them.

Each time I travel, Generali is my go-to in terms of travel insurance. When I sign up, I simply go online, put in where I'm going, and how long I'm gonna be there for and they provide me with options in terms of possible packages. I select one of them and pay for it and their prices are very reasonable. Also, in terms of their customer service, if I have to call and ask a question, it's pretty easy.

A friend referred me to Generali because they used the same one for the same trip. I went with them and they seem pretty simple to use and easy to understand. I would tell others to go for it. It was fair priced.

I'm using Generali to book the travel insurance for any trip we usually take. It's for our protection we are buying their travel insurance. Ordering it is very easy and based on reviews, they handle claims efficiently.

I was getting their basic policy up until this year. They have a program now where for a little bit more money, you can get a few upgrades to it. I took that on this one. Also, from what I could see, and I did the comparison, their pricing is still better than the competition. The first time we had a claim was right after COVID. The insurance was for about $10,000 and I canceled it with the cruise line. They picked up half of it and they paid out for $4,700. They didn't give me a hard time on it. It was pretty straightforward and easy to do.

When I was trying to find a travel insurance that covered us to go to Patagonia, Generali had the best coverage available. It was for a three-week holiday with quite a lot of cost involved and we needed to make sure we had good coverage. We went for the highest coverage amount so it was the most amount of money, but it was exactly what we were wanting.