Generali Global Assistance Reviews

I had a bad experience last year with flight cancelations during the Thanksgiving break. I only paid $9 for the Generali travel insurance, which was connected to my hotel booking. So, it helped me a lot with reimbursements with regard to the cancelation flight. After that, I understood the value of travel insurance and started purchasing it. It’s a good and reliable travel insurance.

We were quite happy with Generali. I purchased the insurance online and it was very easy to do. The price was very fair.

I got my travel insurance from Generali Global Assistance. It's always a good idea to get insurance whether you're traveling far or even not that far. Signing up with Generali was easy. I always try to look at the legal documents what's covered. The information is accessible. My experience was straightforward. Generali is a good route to go if you're trying to get travel insurance to deal with the unpredictable aspects of travel.

Generali was recommended by a friend. We picked the plan that we thought was best suited for our needs. There seemed to be enough variance for plan options. Generali seems to be good coverage for the price. Through the years, they provided us with the insurance we needed at a reasonable price.

Generali's medical coverage is very good and since they offered what I was looking for, I purchased their insurance. Their website was easy to access and overall, I'd rate my experience with them with 4 stars.

Generali seemed to have more affordable options. I've never had to use it. I don't know what would happen if I really had to use this, but so far, I'd rate them a 5.

I go to different cruises a year and you never know what's going to happen in those trips. For precaution, I got coverage with Generali and it was more for my wife than for me. There offer different types of insurances and it's easy to find what you need. usually, the plane, boat or bus that you go with when you go out of state have people who can provide you with insurance and you got to pay it. But's it's not hard to find Generali. When I dealt with them, I liked the people I talked to and the way they sent me the papers. Generali is a good thing to have and I recommend everybody to use that kind of protection. If you need it, they're really going to help you.

I traveled with my wife and one of us has a health issue that we felt we needed insurance in case we had a flare-up while we were away. I looked closely at the different insurances for both medical and evacuation coverages and Generali Global Assistance seemed highly rated and have adequate coverage for both of those possibilities. I filled out the form online and paid for it, and that was that. It was very simple.

I have a family member that was having some health issues, and I was worried that they wouldn't be able to come or something would happen. Generali had a simple and straightforward policy. It took me a little time using their website. I had to be persistent to get to what I was looking for. But after that, it was fine. I found what I was looking for.

I was going on a cruise and had some health issues. So, I wanted to have travel insurance. Generali had three different plans to choose from. It told you what was covered on each plan. It was easy to sign up for.

We used Generali in the past. A recommendation from a family friend led me to them and recently, I got their warranty again. Their price was comparable and the coverage options they offered were good. My parents' friends have had to file a claim with them and it was pretty easy to do. They get 5 stars from me.

My husband's mom is elderly and sick, and we were afraid we would have to cancel our trip for her. We went on a cruise, and Generali offered to reimburse back on the cruise, or we could have asked for reimbursement for our whole trip, like for airfare. I just did the cruise because I already got a refund for the airfare. I did the whole process online. It was really easy to do. They gave options and then you click what you wanted. They were upfront with their pricing. It was pretty much a click and go experience. Everything went fine. My brother-in-law went on the same page and used the same insurance and he was happy with his experience too.

I was taking my 80-year-old mom out of the country, so I needed to purchase travel insurance for her, and I Googled it. I was going through the companies one by one and I asked one of my friends too. She said Generali has the best options. I called them and the lady I spoke with was very kind to explain to me everything and she was telling me which option is better, because they have so many categories, and which is better for my mom. So, from that moment onwards, I started purchasing Generali for everything whenever I travel, especially with my mom. I called them most of the time because I needed to get more information. I was happy with them, so I will recommend others to get insurance from Generali too. I love them. haven't filed any claim with them, but apart from that, the rest is great.

There’s a website that lists all the travel insurance companies, and I found Generali there. And they looked like they had a good policy and good coverage at a reasonable price, so I chose them. For the coverage, their prices are very competitive. I've used other travel insurance companies in the past. And so, based on the coverage and the trip that we were doing, I thought their coverage was very good. They covered all the major things that I wanted to cover. So far, my experience with them has been very positive. I have spoken with a representative one time, and it was a very good conversation.

It was easy to buy the policy from Generali. I did everything online. It was a very good experience.

We were taking a trip to Australia and New Zealand and we wanted to have coverage for medical care in case something were to happen while we were on the trip. I had done some comparison shopping and Generali’s plan was the best for the price. It was very competitive compared to other companies. I made the purchase online and the website was very easy to use. It worked very well. I was happy with Generali and I would recommend it.

I investigated on the internet about travel insurance and I questioned a couple of my friends. One of them was using Generali and they were happy with whole process. So, I decided to use them and I was happy with my experience as well. They are the cheapest and I told people about them. I always go to their website when I need to and it would be great if they saved the information of a customer who used them a couple of times already. So next time I come, they have my details, then I can just click something and everything goes there. Otherwise, I have to repeat the same things every time.

I called Generali once to extend the policy. Their reps were very quick to respond, were very friendly, and very efficient. Generali paid to be a very good price for the level of medical coverage provided.

My dad recommended Generali for a different trip and it was recommended to him by a flight reservation site. I got it for two weeks for a trip. We bought the policy online, and the website was good. The insurance is good to have. I didn't have to use it but it protects against anything bad that could happen.

If someone asked me about Generali Global Assistance, I would say, “You can try.” I took out the insurance a few months ago and it seemed okay. I had no problems.

Professionalism was conveyed when someone contacted me to rectify the problem. This was not complicated and someone making time to put the customer first was all that was required. Greatly appreciate the effort put in and therefore the review deserves an update!

I got Generali as a general insurance for my trip because I went to Spain, and I wanted to make sure that everything was covered. While I did not use the insurance, I would give them 5-stars because their process was simple. I took the document with me, and that was all. It was also very simple to find everything on the internet.

I bought Generali when I went to Poland about a month ago. Prior to that, I was looking online to get a travel insurance about a year ago when I went to Japan. It was an expensive trip, so I figured I'd buy out some insurance. Right now, the airline system is messed up relatively, and your flights can be canceled at any second. Also, if you get injured in a country that you don't have insurance in, that could be a very bad day. I liked Generali's pricing. I looked at four different companies, and Generali did seem like it had the best benefits for the pricing. A year ago, my foot seemed injured when I was over in Japan. Generali was on the phone with me until I could get everything situated. The process was quick and easy. They weren't trying to beat around the bush.

Very complicated process for claiming, customer services is indescriptible a mess, online platform do not work or unrecognized my claim. Obviously, Generali Global Travel Assistance acting in bad faith for avoiding to paid to customers their loss. In my case, the fund is already approved for them but the mess online with my name and date of birth was writing intentionally bad, is not way that someone answer the phone to talk with.

My research led me to Generali Global Assistance. Everything was online. It was easy.

I was going out of the country for a significant amount of time. So, I needed some travel insurance. I wanted to make sure they provided comprehensive coverage should I be taken ill or my baggage gets lost while out of the country, and other travel issues. I decided on Generali, and I did everything online and the website was customer-friendly and easy to maneuver. Thank God I didn't have to use the service. So, everything was fine. A couple of years ago, I went out of the country and I also used Generali. I never had a problem with it. It was well-priced, convenient, and customer-friendly. So, I will use them again. Having Generali gives me security and peace of mind at a good price.

We've just bought it and that's it. It's easy. We always wish everything was less expensive these days. But the price was highly competitive. We know we have coverage. We almost filed a claim and we thought the process was difficult. On the other hand, our daughter filed a claim and she had no problem. They got delayed on their connecting flight for their vacation and she filed a claim for the hotel costs and food because they had to spend the night. When they got to their destination, they extended their stay for a day since they missed one. There was cost associated with that. Generali Global Assistance paid for that as well. I got an email about the change in name. That was good to know so that the next time I go somewhere, I can find what I'm looking for.

I was searching for travel insurance and I liked that Generali was based locally. I compared coverages, reviews and prices, and I decided to go with them. It was a solid price. It was half or better than the competition for the coverage. Filing a claim was seamless. It was perfect.

We were taking a very expensive vacation and Generali had a good cost for travel insurance. Their cost could be a little lower. But it was good. They were very quick in responding. Generali gave me a fair price and told me upfront what the coverage was. The most important was the cancelation refunds and medical coverage overseas.

I did a Google search for travel insurance and Generali Global seemed to be recommended on the internet. It seemed to have a positive reputation and the price was affordable. It was easy signing up with them online and the website made it painless.

I compared Generali with other travel insurances. With Generali, you get the most bang for the buck. Also, I personally saw that they have offices in Europe. I liked that, so I know that they are present there. And overall, I like the complete package deal when you are in an emergency situation. I was looking for emergency coverage in a certain amount. I would always look for at least $100,000 to $200,000, and I would be brought home if I needed to be transported back to the United States. I liked that luggage loss was covered. Dental emergencies are covered as well. It made the most sense to me, coverage-wise, and the amount of money that it cost. Purchasing the insurance is very easy. I got an email that Generali is changing their name. They are being bought out and taken over by another company. I hope that does not change their services and the amount of money that they are charging for their service. I hope they stay the way they are.

I purchased a 'full coverage' when I booked a car rental on Expedia, and Generali is the provider. After I returned the car, SIXT said there were damages on the car. And Generali only agreed to pay part of the payment and in the email they told me 'Never agree to pay anything yourself without first sending the information to us, your insurance company. ' After a couple of weeks, SIXT came to me and requested me to pay the rest. I sent a bunch of emails to Generali and saying that I need their help on this, but nobody answered. I called them twice, and they said they are working on it. However, I still didn't hear back from them after a month since my last email and I received an email from a 'debt collection' company.... worst insurance company ever.

I decided to get travel insurance because I did a month's worth of traveling and a lot of it was excursions. I was told it was best I get it, just in case something happens. I compared everybody and did it online. I also spoke to my client and she said the best one is Generali. They give more than the others and charge a little less. When my flight was delayed and cancelled, the airline had to put me on another flight. I put a claim in and requested my refund. I’m waiting to see what happens. I have easy access to Generali for any questions that I need to ask. I called them because I wanted to make sure I was covered in all the places I was traveling to.

I'm older, and I didn't want to be stuck somewhere and not be able to get medical, or if I got medical, that it would cost me an arm and a leg. That's why I got Generali. Took a cruise, and it was an eight-day cruise, and I just wanted to make sure we were covered anywhere we were. On my first cruise, they did lose a bag, which they did find and mailed to me, but that would have been $700 down the drain because I didn't have travelers' insurance. And this last one, they did misplace our three bags, and if they had not found them, at least I would have been covered on that. I like the peace of mind it brings. Not worrying about it all. Knowing if something happens, I'm covered. It was also an easy process getting Generali. They sent me all the information through my email. I didn't even print them out. I still have them in my email. So, if I had to bring it up, I had all my stuff on my phone.

Travel insurance is very important. I was looking for better coverage for luggage loss, which happens frequently. I have never used it, thankfully, but I always want to protect myself from things going in an unexpected way. Peace of mind. If something happens, I won't go broke. A friend recommended me Generali Global Assistance. I went online, did research and compared pricing. I have seen good reviews and that's why I kept on purchasing Generali. There was one instance when I submitted a claim, but they told me I needed to submit a claim through my medical insurance first. That was a minor one, $200.

We were going on vacation and I wanted some insurance in case we couldn't go. I googled and looked at a few different websites and chose Generali. I did everything online, and it was easy to set up coverage with them. I've used them a few times. One time that I used them, my son had gotten sick and the insurance didn't cover it. They said it wasn't a valid claim. They sent me a lengthy email explaining why it was denied. I understood what they said, but they could have been clearer upfront in what the exclusions were. I didn't read the 23 pages. I did skim it, but I didn't study it.

I chose Generali because of the pricing and the policy on how you are able to cancel. They gave you a good window of time to do it if you decided you didn't want the travel insurance. I got it, just in case. But I haven’t had to use the service.

Purchased travel insurance for my father for a Thanksgiving cruise, he couldn't make it, so we filed a claim, they ask you to upload a letter from the doctor, and other details, never receive a confirmation of the upload, and after some time went by I received an email that said there was a "status change", but they make it impossible to figure out what it is, had to get travel agent that sold us the "insurance" (scam) who reached out and told me the claim was closed due to no response, but I never received any emails or calls. Then you have to get the Doctor to fill out a form, which they are reluctant to do after already providing all the details in a letter. Basically they make it impossible to ever fulfill all their paperwork requirements. I'm sure that if I could get the Dr to fill out the form, I'd need more forms done

I've used Generali a couple of times to insure trips and it was fine.

We were going to an unknown country. In case of an emergency, we would rather come back to the States. So, we opted to get some travel insurance. I did compare a couple of companies. Generali had good reviews about claims. Also, I used to run a business and they used to be my customer. So, the name was very familiar to me. The price was okay and it was comparable to others. I already recommended Generali to many people.

This insurance is a scam. Don't waste your money. My travel itinerary was changed outside of my control. The VRBO I booked had a no refund policy inside 2 weeks before my scheduled trip. I filed my claim and provided all the documentation that was required (which was a pretty ridiculous amount).

I travel quite a bit internationally and I had heard from a friend that they had used Generali Global Assistance. I've consistently used them since then. The process of selecting a policy is very simple. You just go online. You put in your date. You put in where you're going, and then you're able to choose how much coverage that you want. It takes like a minute. I'm very satisfied with Generali. They do a good job selling themselves because I always come back. I've never had any issues. Their website is easy to manage, and you always get the information really quickly, even if it's last minute. It needs to be within 24 hours. It's a great service.

I filed a claim to Generali once and it went quite smoothly. My case was very clear because I made a report, sent the detail, and then they took care of what I needed. Everything was done online by email. It's very unique. It’s everything online by email. They sent me the notification. Then they sent me the access on where to pay. For security purposes, they opened another account for payment. Generali has a more flexible coverage compared with my previous insurance company, and I feel that they're quite customer-oriented and more reasonable.

Generali's coverage is better than others' coverage when I compared it. I used it for travel insurance. I've had to submit a claim about once or twice online and it was perfectly fine. I did not have an issue there.

It was easy to get the travel insurance from Generali. They were cheaper than other companies. Their website was easy to navigate.

My experience with Generali Global Assistance was fine and so was their customer service.

I found Generali on Google and the insurance wasn't that much money to cover us for our trip, so it was worth it. I did some reviews and background checks on it and it looked good, so I went with them. If it was just myself and my wife, we wouldn't have gotten the insurance, but we have a young child with us and anything can happen with kids. They can fall down stairs or eat something bad and we have to go to a hospital or a medical. So it made sense. I went through our personal health. We're a younger family and we've never had any health issues. We weren't concerned with the higher tier one, but the lower tier one seemed like it wasn't that much more to go up one tier, so that's what we chose. The prices and process of getting the insurance were good. It was seamless. I would go with Generali again.

I was traveling by myself and needed medical insurance if something happened. When I started looking for an insurance, they mentioned the name Generali. Signing up with them was very quick. As soon as I got the name, I just went in online and purchased the insurance that I thought was more appropriate for me. Comparing all the plans that Generali was offering, it was easy to make a decision. It was a very easy process to purchase insurance and Generali was responsive in sending me the policy for me to review. Luckily, I didn't have to use it.

I am changing my review to 5 stars, I did receive a full refund.

I've experienced some trouble with my travels and with all the uncertainty in the world today, it seems like a good idea to have my travel protected. I first found Generali through a Google search when I was first looking into travel insurance. I compared a couple of companies, and the price points, and the overall coverage, and the ease of getting a quote with Generali LED me to choosing them. The breakdown detailing what each plan does and doesn't provide is awesome to helping select the right plan that I need. Generali is affordable and a really good backup emergency protection to have for someone's travel.

I knew about Generali from a long time ago, but I've never had a need to file a claim. When I was taking a trip to Morocco, I went online and googled it. I could figure out their website and if I could, so will 99% of people. I got the insurance quickly and I thought the rates were reasonable. They weren't overcharging. I didn't get to utilize the insurance, but generally, I would tell people to go with Generali if they feel that it fits all their needs.

I heard about Generali from a friend. I was scheduled to go on a trip to a country that I had never been before, so I did not know what the circumstances there would be if anything happened to me. I decided to give Generali a go and signup was very easy. I got three options to select from, and I selected what felt best for me for that trip. I'm very satisfied. Generali is very user-friendly and at a very good cost. It's not super expensive where one has to think twice about it. It makes sense.

I was comparing Generali to other travel insurance companies. They weren't the lowest or the highest, but they had everything I needed on the policy. Choosing what policy I needed was easy. We had a trip delay and we used the insurance through their online portal. They communicated by telephone or email. They were a little slow in answering their email though.

I was taking a trip overseas and Generali Global was the company that somebody in my group had already purchased from, so I was familiar with it through them. It was highly recommended because of where we were at and all the money that was spent on the travel. When I signed up, it was easy. Everything was online. Overall, it was nice to have a bit of peace of mind in case there were some unexpected interruptions in our travel plans. For the amount it was and what would be covered if something happened, it was worthwhile.

My experience with Generali was excellent. Last year, I had a trip to Portugal, and there was a snowstorm, and the airline kept on canceling the flight. When I filed a claim with Generali, it was extremely easy, quick, and very efficient. Since then, I've been recommending Generali to all my friends.

I bought travel insurance for a cruise that we took a few weeks ago. We never know what's gonna happen on a trip and we need to be covered. There were several options on the Internet and when I checked them all out, Generali had the best coverage and the best prices. Signup was also very easy. I didn't have any problems at all.

All of my friends who are in the same travel group ended up with Generali. Their website was generally pretty easy to use. I was mainly looking for a specific feature, which was returning to the United States from my trip, should I need it for something. We were just seeking evacuation or return in case of illness. It was hard to understand all the conditions for that. I ended up not using your website. I was reading the contract that my friend who had already gotten your insurance in which I could read the details from the contract.

It was the first time I was traveling abroad and was going on a ski trip, and I wanted travel insurance. Specifically, I wanted to have medical coverage when I was out of the country because the medical coverage that I have here in the United States doesn't extend beyond the borders. Signing up with Generali was very easy. There were three choices, and I just thought about how much money I might need if I wound up in a hospital there. I didn't want to spend too much. So, I tried to evaluate what I might need, and I guessed. I did need it once. I had an injury when I was skiing in Chile. I had to go for emergency medical care. It wasn't a serious injury, but I was able to use my policy to get reimbursed. But it's difficult to know how much you really need when it comes to medical insurance if something happens. We've used the service multiple times now, and the one time I did have to use it, Generali delivered as promised.

I was going on a trip. I did a quick Google search, looked at three companies and Generali seemed the best fit. I picked the middle policy because it had a little more coverage for flight disturbances and also medical coverage, in case we had it. You'll never know what's gonna happen while you're abroad and I know from life that if something were to happen, I'd want to make sure that I'd be able to go to hospital without any concerns about money. I'd recommend Generali.

Generali has been great. I never had to use them, but I felt good knowing that I had them if I needed to. When I called to verify they were legit company, the people that answered the phone were very friendly and confident. They were very knowledgeable on the product as well. I liked what they offered me. I checked out other plans but didn't get as much coverage. Or if I did, it would be more expensive than Generali.

We take some cruises. All it took was one time where the plans fell apart, and I thought I needed to get some travel insurance because it was ridiculous. If we can't make it and it's inside 90 days, we owe them everything. We don't miss them very often, but often enough, that couple thousand dollars is a lot better than 40. We finally were at a point where they wouldn't let us on the plane because of COVID. Luckily, I bought insurance through Generali, and they gave me no hassles. That was a fairly small claim, but it was enough to make me go with them from then on.

Claim denied due to an unreasonable timeframe clause — do not recommend. I strongly advise caution when considering this insurance provider. We purchased a policy (Policy Number: **) for an upcoming Airbnb reservation months in advance. The property owner subsequently sold the house, forcing Airbnb to cancel our reservation and refund our booking.

Generali offered a wide range of travel coverage and was easy to navigate. I purchased travel insurance this time, for the first time, because I've heard through about another friend who traveled and had a medical incident that her regular insurance would not have covered. So, I felt like that was probably a really good idea to invest in travel insurance. Using Generali's website was easy. I was able to do it on my phone and I'm a senior citizen. So, generally, we have harder time navigating because of vision challenges. But I had no problem with it. I did it all by myself.

Their website was very simple and straightforward. It was very easy to use. I purchased the policy with my mother. We didn't want the full coverage. We wanted the middle. It's good because we want to over-insure and it wasn't that long of a trip. I got sick and had to call a doctor to the hotel. He came and gave me prescriptions. So I will file a small claim this week.

I was going overseas and did not want to take a chance on any medical emergencies. I went with Generali, and I liked their price and offer. Setting up the process with them was easy.

Selecting a policy from Generali was very easy and user-friendly. I would recommend it. I got it to make sure that I was protected in case unforeseen circumstances happen.

Generali has a good policy. The policy is pretty clear about what they cover. The coverage is higher than that of other companies, and it’s for 250,000 for medical. The price is about right. I really looked into each detail of what they cover and compare with the other one. The other one may be a little bit cheaper, but they do not cover up high like Generali does.

I used Generali before, and I got nothing but positive feedback. I made my purchase online and the process was easy to understand. It took about two minutes total. It was very quick and painless. I would recommend Generali, and I would go with them again.

I went online on Google looking for travel insurance. I'm a travel nurse, and they weren't sure if I was going to be able to start my assignment on time, but I had to lock in some place to stay, so I would not be without a place to stay. So, I locked in. I wanted to get that travel insurance in case I had to cancel the trip, which I ended up having to cancel the trip. Generali's prices were good. They were very helpful, too. I called them on the phone and the agent walked me through the process. It's nice to talk to a human on the phone for a change. That was a nice touch. I would tell others that it would be good to check Generali out. I had a good, positive experience with them. It was easy to do business with them.

I've used Generali for years. I liked their service and price. They have great customer service. I've recommended them to a lot of people.

My brother compared insurance companies and Generali covered emergency visit that others didn't provide. We took a trip to Punta Cana and we got their policy as a precaution. I would recommend them.

Our experience with Generali was okay. My mother-in-law was handicapped so we purchased travel insurance in case something medical happens. We had three policy options to choose from. We did the purchase online. I couldn’t say anything wrong with our online experience. Their website was straightforward.

What a pleasure it was having my claim reviewed by Senior Customer Care agent, Joe when I called today. Joe explained the process to me clearly and slowly, and he reassured me that my claim would be handled promptly. In the ridiculously fast paced society that we live in, it is so refreshing to have your needs met by a sincere voice of reason! Thank you so much Generali, and thank you so much Joe!

First time using Generali travel insurance. Flights disrupted secondary to US/IRAN war- flight path change for homebound flights. Generali denied the claim (using small technicalities lost in long lists in paperwork) and has not responded to my inquiry disputing the claim. I notice many of the great references (5 stars) actually did not need to submit a claim. Also found it difficult to find this page to write a review. Will definitely not use Generali travel insurance in the future and will never recommend it.

When I was traveling, I picked Generali which I learned about through word of mouth. Though I didn't have a claim with them, my experience was fine.

When I signed up for a Smithsonian trip, it came with free emergency medical insurance from Generali. I also got the Generali travel insurance along with it on my own. I spoke to someone over the phone as I didn't know if I had to take out a separate policy for an add-on to the Smithsonian policy. The travel insurance is pretty expensive though. I did not have to use it and you don't know until you need to use the service whether it was worth paying for.

Updated on 07/03/2026: We purchase travel insurance from Generali Global Assistance for a trip to Mexico. In January 2025 my husband was hospitalized in ICU at Hospiten Cancun. While they were great at reimbursing my out of pocket expenses and getting us out of the country, they have yet to pay the hospital for the expenses incurred during his 7 day stay.

Apparently, all health conditions are considered pre-existing even when they have not been identified by medical personnel prior to the purchase of the insurance policy. Our friend and co-traveler was informed of a medical condition after the purchase of travel protection. Medical documentation was provided as evidence of that, but Generali ruled it pre-existing. According to that ruling, every condition would be considered pre-existing. If going to be the case, potential buyers should be informed.

Purchased a plan through AirBnB while renting a home. I'm an American who traveled to Bali, Indonesia. Qatar canceled my flight from Bali to Doha and the rest of the legs of my flight because of airspace closure on March 1, 2026. Upon purchasing on AirBnB's platform it clearly lists a breakdown of coverage but not exclusions. This company denied my claim saving them from paying out and they kept my initial payment. Win Win for them! My flight was supposed to depart on March 1, 2026. Dealing with getting out and insurance companies like this turning their back is uncontainable.

Beware of Generali Global for renting through VRBO. They keep looking for "fine print" loopholes and requesting unrelated documents to continue to delay/deny your legitimate claim, hoping that you will just give up - more documents, more hospital/doctor statements, documents from VRBO owners that you don't even deal with directly etc., etc. Not sure why VRBO recommends this agency for rental insurance. According to others, Travelguard is much more consumer-friendly. **

I'd give it zero stars if I could. This firm was totally unresponsive to our needs. After days of nonstop rain, we had a flood in our Michigan home's basement just two days before we were scheduled to depart for a VRBO condo rental in Oak Island, North Carolina. VRBO had recommended getting the Generali trip cancellation and condo damage insurance, which we paid hefty prices for. Not only did we not get any relief for the cancellation insurance, but we also paid a ridiculous fee for the condo damage insurance. We never got closer than 850 miles from this VRBO condo rental in Oak Island, NC. We never made the trip. We never crossed the threshold of the condo rental. Total ripoff to charge for condo damage insurance in our case!!

I submitted a claim and documentation for a travel delay that resulted in having to purchase a new airline flight, a hotel stay, and meals. After a month, I received an email telling me to submit documentation which I did. After several calls to Generali, I was given the direct line for my claims agent. I called them multiple times over four days and left messages. None of my calls were returned. I am frustrated by inability to reach anyone who can tell me what I need to do to have my claim successfully processed and feel as if this company is behaving fraudulently so as to not honor the insurance policies they've written.

We had to cancel a trip due to a huge winter storm. We were stuck at home for over a week. Didn’t even get mail for longer than that. Submitted claim. Denied. Requested an appeal with the notice posted from the Mayor’s office stating our city was in a state of emergency due to inaccessible roadways. Denied. Recommend using another company.

Do Not Use This Insurance Company. Scammers. I was involved in an accident which was not my fault, I am 79 years old and the carer for my disabled wife who has Multiple Sclerosis, I provided both front and rear dash-cam video to Generali via my insurance broker. Generali gave no response, I was supposed to have on my insurance a substitute vehicle in the event of my car needing a repair. However when I needed a substitute car I was told I would have to make my own way to Tenerife airport after delivering my car for repair to the repair garage to sign a new car hire agreement with an unknown car hire company whose terms and conditions were prior to attending at the airport unknown. I would then also have to pay this car hire company 200 euro deposit.

In the past I’ve experienced great service with Generali. However this time I’m not a happy customer. The claims portal recognizes my policy number but won’t move on to the next step to open a new claim. Calling the Claims phone number involves screaming at an AI bot - the worst gatekeeper ever experienced. I was finally transferred to a human who was very pleasant and informed but couldn’t resolve the issue. When will these customer-facing organizations realize their cost-saving measures only alienate current and future customers? I normally browse insuremytrip.com but the Airbnb only partners with Generali. Next trip I’ll pay more to avoid Generali.

I wish I could rate the travel insurance itself, but I was so appalled by the customer service that I felt compelled to warn others. My attempt to resolve a simple query turned into a 50-minute ordeal. After waiting 30 minutes to speak with someone, I finally reached a representative who was immediately dismissive and annoyed. She misgendered me from the start, and when I politely pointed out her error, she hung up on me. I tried calling back, but spent another 20 minutes trapped in an automated phone loop that eventually disconnected me.

This company is a joke. Do not buy insurance from there. Very slow once you’ve submitted a claim and they keep asking for the same things over and over. Their business is to stall until they won’t have to pay out.

Generali is a terrible company! Never use them! They don't cover anything and just make up silly excuses so you shouldn't get any coverage. I had to pay my flight in full because Generali decided not to cover. There is no one to talk to and they are very unhelpful. Don't use them!!

Generali Insurance, does not live up to what they offer. I put a claim for travel reimbursement for an accident I had in Finland, they are stalling and I have fulfilled every documentation they have asked for. They do this to tire the person down so they give up, I won't and I will continue to write bad reviews on them everywhere I can. It's a scam!

I bought insurance through this company and there was a damage to the property. I was charged $800 from the owner. This insurance offered me only $200. I didn't even take it, stay away. It's a scam company. They just lie to people to get their money.

I bought insurance Oct 29, 2025. I got sick Dec 22, saw Doctor Dec 24. Doctor advised against travel in my condition, had to cancel Airbnb stay $600 starting Dec 28th. Generali rejected claim stating my insurance only starts Dec 28 and since I was sick 6 days before my trip, it is preexisting condition and refused coverage. Generali does not honor most legitimate claims. Generali lied about my Dr suggestion in the refusal, they lied about having bought coverage when I was already sick in their claim refusal. I suggest get a better insurance company like faye, Travelinsurance.com, Travelex, IMG pay $20 more to get better company.

This is the worst insurance company I have ever dealt with. In my opinion, this company operates like a scam. I purchased their travel insurance three times last year and paid in full to protect my family. During one of our trips to Europe, I experienced an incident that I was unable to report while traveling. As soon as I returned home, I filed the claim. From that point forward, the process was extremely frustrating and disorganized. I received inconsistent paperwork requests, and after completing and submitting all the required documents, my claim was initially canceled.

Absolutely the worst travel insurance on the market. DO NOT BUY THIS. This extra money toward your trip is worthless. If you sick, be prepared to get a doctor to write a letter to this company. Many doctors refuse to do this. They will just give you a receipt for your visit but this company wants everything. I get travel insurance for every trip my family takes. We have only had to use it twice in 15 years. Expedia offered this insurance so I thought it was good but they are a scam. You will not see a dime if something happens. BEWARE.

I bought this insurance for a trip to see my new granddaughter when I had a cancelled flight due to weather. I had to pay for hotel and food. I submitted my claim in September, it is now December 31st and I have not received reimbursement. I have submitted several times and still nothing. I have called numerous times with no callback. I received an email saying they have everything and no need to call them back, that all I needed was to respond to an email to verify my contact information, which I did the same day, that was December 18th. Still nothing. This was the worst insurance! What if I had an emergency? I will never use them again!

Do Not Use This Company! They are scammers, they steal your money. Don't listen to their stupid responses to our reviews. They state you can only cancel until 15 days from booking. Our flight got changed and our hotel cancelled due to the hurricane and the resort having to delay opening. According to Generali- That is no reason for reimbursement. What!!! Are you kidding me? Scammers and Thieves! I will do my best to get the word out every chance I get. Horrible Company!!!!

Customer Service representative sold me an invalid policy. Went to make a claim and was denied of course. Asked for the cost of the policy to be refunded since it was an invalid policy and was again denied. Customer service reps are well versed in denying, deflecting and hanging up on you. Filed a dispute with BBB and my Credit Card company. Buyer beware of scams like this one.

Oh My God, stay away! My brother decided to insure our tickets to Thailand in June 2025 through a sponsored (?) pop-up (Generali advertisement) when we purchased airfare. You can only get your full refund back, based on their terms and conditions, in 3 stipulations--and 1 hidden one (called NEVER): 1. The death of a service animal, 2. The death of your travel partner, 3. The death of an immediate family member. And secret option 4. Give you the shady run-around until you give up. Our father died the week of our trip. We have still, to this day, 12/03/25, are still fighting Generali for our full refund. Based on their terms and conditions regarding refunds, we qualified for our $3111.00 money back. We've been jumping through hoops with them for 5 months. We provided an obituary, and EVERYTHING documentation they requested.

In May, I was in Austria and had to go to a hospital for bronchitis. The bill was more than $1,600. Upon returning to the States, I filed a claim with Generali. I was informed that Generali's medical coverage was excess over any primary coverage. I filed a claim with my Medicare Supplement insurer and was paid $1,100+. So, I refiled my claim with Generali and received an email that they did not owe any further payment.

You guys never responded to my complaint about my trip. I sent a couple of messages but you guys never responded, actually I'm not asking for something I don't deserve. That's why I got this travel insurance because they told me it was good and trusted. This is the only complaint I have. I only lost around $200 and I'm not asking you for more or something you can't afford.

I liked what I saw at Generali. The rates were reasonable, and what was offered was pretty much better than the others for the rate.

It was easy for us signing up the first time we purchased and the cost was not much, and so every time we traveled, we signed up with Generali. This was the third policy that we bought from them. I'd recommend it.

Having missed a trip and losing $4000, I always buy travel insurance now. I went through online and did some comparing of plans and coverages. Purchasing the insurance from Generali was simple to follow and very clear.

For the price that I paid for the premium, it seemed like I got more for my buck with Generali. Some places were priced a little less, but they didn't offer as much coverage. I like that Generali has three packages depending on the trip - a regular, a medium, and a deluxe package. I've never paid for the deluxe package, but I normally go for the middle package.

The service representatives with Generali are always quick with getting a resolution to questions and/or concerns. They are Super supportive and friendly as they work with you to address any issues. We have used them for the last four years and have always been pleased with the quality of the service.

Very pleased with the quick and prompt service, easy to navigate the site. Service and Prices are much better than from the other companies. Should only recommend to create and establish the application for even easier access. Used it for my several trips and will continue using this company over again.

Don't waste your money on this insurance! What a disappointment. We had a pet emergency that necessitated us to cancel our Airbnb reservation and our claim was denied. Our pet was diagnosed with metastasized bone cancer. Surgery and radiation are needed. All documentation was provided to Generali.

They won't pay you anything, it's a waste of your money, they are professional liars. Full of bluff, they claimed I canceled my flight even though I had proof the airline canceled, Do not use them. They are not here to protect you.

I was subpoenaed to testify in the murder trial of my husband's murderer. The trial was delayed and I had to cancel the Airbnb I had rented. They refused the claim saying it was not a covered reason. This company is so damaging in their practices and in my opinion this is extortion and fraud.

On July 28, 2025, I returned a rental car to the Budget-Avis office in Gare Du Nord, Paris. This rental was covered by Generali rental insurance and trip insurance (two policies). Due to a minor accident, the car had some damage to the right side door when I returned it. I had previously notified both Budget and Generali about this during my 3-day trip in France. The Budget-Avis office in Paris made repairs the next day and immediately billed my credit card $4029.52. I repeatedly contacted Budget's customer service to ask for a document explaining these charges. They finally sent me an explanation on August 9. I then finalized my claim with Generali and submitted it. I received a letter from Generali requesting that I upload some additional information on August 14. I uploaded everything except the autobody/repair shop invoice, which Budget refused to provide me. (They said that the explanation of the repairs was sufficient.)

I purchased from Generali Global Assistance when our previous service provider discontinued the kind of coverage we were looking for. We wanted to make sure that we had basic medical coverage in case something happens since I have been traveling back and forth to Europe and my husband is not American. The website is very well-put and shows what the coverages are and the prices. Overall, our experience is good.

I first heard about Generali Global Assistance on the internet. I liked their price and the coverage they offered. I purchased everything online, and the whole process was automated. Their system worked okay, and everything was handled online.

Generali was recommended by one of my friends. I didn't need to use the insurance, but the experience getting a policy was good. In terms of purchasing insurance, it was very simple. I called and everything was arranged very quickly. Any questions I asked are answered immediately. I have a positive recommendation for Generali.

I travel about 15, 20 times per year. So, I was looking for a travel insurance and stumbled upon Generali when I was searching online. I have used it for several times now. It offers three levels of insurance, and I would always get the highest level. Most of the time, I never needed the insurance. However, when I had a situation where I got sick and was hospitalized, I sent all the information to Generali but they didn’t want to refund me. They kept asking for a certain document that doesn't exist in that country. I showed them the receipts, went back to Brazil and got the other receipts but they kept giving me the runaround. I spent almost $1,000 and didn’t get anything back.

I was extremely happy about Generali's response time and what was done. The paperwork that they required was a little cumbersome, but I was able to get the proper paperwork after the fact. I wish I had known going into the claim that I needed the paperwork as opposed to being reactive. Other than that, it was a very seamless claim.

Travelers be wary on purchasing travel insurance with Generali Travel Insurance also known as Generali Global Assistance (they have many, many complaints filed with the BBB for denial of claims). Their policy page is about 10 pages long and you will need to read the very fine print as far as filing a claim and being refunded on what few things they will refund on. They make it sound like on their homepage that filing for a refund is easy, it is anything but that.

Do not use this company. Go through a private insurance company or through your credit card if you have that option. We booked a trip and got the insurance through Airbnb. Then we changed the location of our stay but we kept the same exact dates and they still would not honor the new reservation even though it was half the price of the original reservation. Complete waste of money.

I've been using Generali for years. They're not the most expensive, but probably a little more expensive than some of the others I've seen. But I think the product is better. I've only had to make a claim one time, and they were wonderful.

My claim ** was denied on grounds of less than two hours delay when in fact my delayed took more than 12 hours as I arrived at my destination a day after. Despite sending all required documentation and a clear explanation, my claim was denied on wrong information. I called Generali to appeal my claim and I was told on 8/1/25 by Thomas appeals were not possible. I was promised a call by the processor but I never received any call back. Who should I contact to have my claim actually reviewed as the contract dictates?

I registered a few weeks ago and it was a fairly easy process, including the various options. I have yet to take my trip. I do not have any experience as of yet with this insurance company. I have used other traveling insurance with good outcomes. I hope to not to have to use the insurance.

3 stars because they did reply quickly to my request for refund…which was denied. Their 10 day time limit to request refund is fully disclosed, it is just sad that they do not even offer a partial refund. No wonder why they are financially at the top of the travel insurance industry. We will not use Airbnb again unless they partner with a different travel insurance co. This is NOT good customer service.

The company makes most of their money off of cancellations made after their “non-refundable” grace period of 10 days. This is completely dishonest and when questioned on the matter, they do not make any exceptions, whatsoever. Recommend not using unless you are going to change your mind within the 10 days.

Generali is doing a bait and switch to prevent paying out my claim. I had a knee injury on my return trip home, which was covered by Generali. Thinking it was a simple strain and based on established medical protocols, I performed at-home therapies to see if the symptoms would resolve themselves. I contacted Generali by phone and I was assured that, based on my Premium Plan, I could submit any claim for treatment that may need to happen after the trip and up to a year after the initial injury, since treatment would take place after the end-date of the covered trip. When symptoms didn't subside, I saw a Dr., did PT, got an MRI and was diagnosed with a meniscus tear. I did more PT to resolve the issue.

Awful!!! Wil never purchase travel insurance from this group again!!! Had to cancel my flight due to a medical reason. Sent in all required information, doctor's note and nothing was reimbursed from my purchase. The crazy part is the airline changed the flight last minute to a time I was unable to take so there were two reasons I should have been reimbursed for my travel!

I've always used Generali and my purchasing experience with them has been good. I buy the policy for the same precautions that anyone buys travel insurance, in case something happens. I've always purchased travel insurance, but I've never had the fact that I haven't been able to go. So, I've never had to put in a claim. It's just like the reason you buy car insurance and never have an accident.

FRAUD ALERT!!!! I Used them for Airbnb travel insurance. Their claim website errors out, I called and they said to try again and phone claims are not possible. Errors on claim website when I use phone, MacBook, PC, Edge, Chrome and Firefox. When I called they refused to let me speak to a manager. Generali is a complete scam!!! Airbnb promotes them and then won’t force the travel insurance company they promote to do the right thing. FRAUD. FRAUD. FRAUD.

Absolute scam, initiated through Orbitz. Cannot contact, or cancel. Impossible to speak to representative. When I finally was able to contact a person, She was rude, and unable to correct problem. Very frustrating.

I have a claim that’s just getting started. I began filling it out online, but I’ll have to call because I have some questions. I will have to see how it goes. I have known about Generali for years but so far, so good.

Horrible experience! They were very quick to take money, but they don't do anything in return but look for any possible and ridiculous excuses not to cover you! Dealing with customer service is dreadful and waste of time - they don't listen, ignore your email or call. Just horrible!

Updated on 07/25/2025: Had to file Consumer Affairs complaint. Had to file complaint with Louisiana Department of Insurance to force company to respond as to why they have not paid me over 3 months after they said they would!!!. Marcel ** is claims adjuster whose last communication stopped after I provided his own message that he still owed me money. File a claim with the adjuster in whatever state you're in if they lie. I'm only asking for money owed and promised and they are lying. As of last week my adjustor stated I was wrong and no response from company except go back to adjuster. Rely on state and government because these international companies move like they're unregulated, which is true. However their US representatives are licensed with standards to keep. Good luck. Going on month 4-5 after providing receipts, being promised a payment and still not receiving it.

I went online and saw Generali had good reviews and it was a little bit less expensive than some of the other providers. Customer service was pretty good.

I bought a travel insurance from Generali Global to protect myself. In terms of pricing, they are competitive. Considering computer skills, their website is a little difficult for me. But, for somebody who has better skills, it would not be a problem. However, making a claim was a pain. When one mails something to them, it has to be in a certain time frame. Instead of paying $1 to mail, it costs $10 or $15 to mail them. It was a pain trying to get back what we were trying to do. Eventually, we got exactly what we needed, but it took a while to get it. Customer service felt like it was a runaround.

We summited a claim for Travel Interruption, but were denied and quite frustrated. After reviewing the policy again we ended up spending a couple of hours and submitted a claim for Travel Delay. We had bad weather and were delayed several days in arriving at our destination. Because of high winds our vehicle could not travel due to a state mandate. Happily we won that claim!

Subject: Travel Insurance Claim Denial – Generali Global Assistance – Claim #** / Expedia – Itinerary # **. I am filing this complaint to formally raise my concerns regarding the mishandling of my travel insurance claim by Generali Global Assistance and the lack of support from Expedia, from whom I purchased both the airline ticket and the insurance.

I do a lot of hiking trips, backpacking trips to remote areas, and I've used Generali a few times. Flight delays, in New York for one night and Seattle for three nights, those kinds of things were easy to get reimbursed. But when we went to Switzerland a couple of years ago and my husband had medical and dental expenses, both of which happened on the same day, I did a separate claims for medical and dental because I thought the paperwork should be kept separate, and Generali did not pay attention to the dental claim. They kept saying they'd already taken care of the medical. It wasn't a lot, but we paid for the insurance, and we had all the documentation, so we wanted to be reimbursed.

I’ve only purchased Generali Global Assistance so far, but I’ve never actually had to make a claim. I bought it online and it's expensive. My only real gripe is that it’s hard because they go by age, sometimes you have people who are older but much healthier than someone younger. But I thank Generali for being there.

I would give this company 0 stars if I could. My significant other and I are Active Duty military and he got pulled for an assignment so we had to cancel our cruise outside the window. I reached out to the cruise line and they were so understanding and gave us a full refund. I contacted CSA travel to cancel the travel insurance and they wouldn’t give us a refund, or even credit for a future cruise despite me explaining our situation. This company only cares about making money and not about their customers.

Generali is only in business to collect money from you. They are excessive and egregious in their requests for continued documentation even after presenting physician documentation of an injury preventing my planned travel. I am so frustrated that while I am dealing with an injury I will be out the money spent on travel because the Generali Insurance I purchased asks too much to get reimbursed. (It is so excessive my doctor’s office wants to charge me for the additional paperwork).

In case something happens, I wanna be smart about it. I compared the plans Generali offered, and I liked the plan that I got. I usually have a good experience with their customer service. But the number to call when you're in the middle of your trip and you have an issue, I couldn't get any clear-cut answer. I had to call back a couple of times, be transferred, and be put on hold.

I had to cancel a trip and filing the claim was easier than I thought it would be. The price was average. But I'd recommend them. It was a good experience.

I purchased two Generali Trip Insurance policies in 2024--one for my husband, son, and myself, and another for my in-laws who live in a different state. Just a week and a half before our adventure-filled trip to Costa Rica, I broke my ankle. We were past the refund date for the majority of our trip, but I didn't worry about it--I had Generali Global Assistance. The purchase process was simple, and I expected the claim process to be similar. Sadly, it was not.

No issues at all encountered. The purchase went smoothly; the price was competitive. The claim I had to submit was resolved within a day, and the funds paid quickly. Would definitely recommend them based on my experience. It's the second time I've used them, and will use them again next year.

I chose Generali based on people's reviews of their claims and handling things like customer service. They have great pricing and good structure options. We did a trip two years ago. We're coming back out of El Salvador and we got stuck in Houston overnight. Our bags were lost and we had to go to a hotel. Generali claimed back some of the basics we needed overnight, the hotel, and an extra dog sitter. Everything was really quick. Overall, they work out really nicely. They're an easy fit and we've recommended them to a lot of folks.

I looked online for different travel insurance options, and Generali worked out well. I looked at price and their rating and then looked at some reviews. Price gets you in the door, but then with the insurance rating system knowing that they were rated high, that allowed me to back up that their price matched what they did. I’ve already referred people I know to them, and I booked two more trips for later this year where I will be using Generali again. I am very satisfied. And I know when I was in Athens, I even saw a Generali field location, which was really reassuring when you're in a foreign country like that.

We are very disappointed with Generali Insurance. We purchased a travel insurance policy for our River Cruise. We were not able to go on our River Cruise because of the fire at London Heathrow on March 20/21, 2025. We were to fly from LAX to Heathrow LHR and then depart LHR to Bucharest. Our flight was cancelled to LHR due to the closure of the airport because of a fire. Since the closure of LHR affected many flights and people, the airlines were not able to fly us to LHR until 3 days after the start of our River Cruise. We decided it was best not to fly to a foreign country, not knowing when and how we would meet our River Cruise. We were very concerned about being stuck in a foreign country.

I was going on a trip overseas for the first time, so I looked for a company that had good coverage in case something happened. I found Generali while searching online. As fate would have it, I had to have an emergency appendectomy a week before my trip. My doctor wouldn’t let me travel. Generali told me exactly what I needed to do and what I needed to get from my doctor. They ended up covering the cost of the trip. I didn’t need them to cover my airline expenses because I was able to get credit for that. They did a really good job. I was nervous at first, but everything just went fine and fairly smooth. I’m very satisfied with them.

I went to the Generali website and determined I needed insurance not only for the travel portion, in case my trip was canceled or got sick, but mostly, for the medical and having to cut the trip short for whatever reason.

I heard that anything can happen when traveling, so I figured I might as well have travel insurance. My father was the one who suggested getting it, but my aunt who lives in Europe was actually the one who suggested Generali. I’d definitely recommend them to anyone I know who's traveling.

I purchased 3 tickets to New York and also purchased Generali Global Assistance flight insurance through Travelocity for myself and 2 of my friends for a total cost of $586.74. Due to my illness, I'm unable to travel at this time, therefore my companions are unable to travel as well. I'm receiving immunosuppressant medications that could leave to severe infections causing death if I were to come in contact with a sick individual while traveling. My doctor wrote a statement initially on the physician statement indicating that even though she did not say that I couldn't travel, she did point out that the medications that I'm taking for my illness makes me very susceptible to life threatening infections.

My wife and I, both seniors, booked a trip for a month in The Netherlands with Air BnB. We didn't know who Generali was, but as we had usually good service with Air BnB, we went ahead and bought their insurance for our trip. Due to circumstances, we had to change the dates of our trip by one month. Instead of May, 2025, we were now going to be leaving for the month in April, 2025. Generali refused to let us change the dates, even though the amount of days and country destination was exactly the same. We feel totally frustrated with Generali. They seem like the poster-child insurance company that looks for every way to take your money without providing the expected service and consideration. We are very disappointed in Generali. We recommend buying your travel insurance from any other company before buying from Generali.

My issue is not with VRBO...It's with Generali Travel Insurance which is the company they use if you want to purchase the cancellation insurance. Back in February we had a trip planned to Colorado through VRBO and we purchased cancellation insurance. The day after the purchase we were informed a good friend of our was placed on hospice. I then went in and cancelled the trip. Our friend died the next day so we were not able to make the trip. I've sent General Travel Insurance the requested documents on 02/07/25 and they're still requesting more information. In my opinion when you purchase this coverage, if you're not able to make the trip, you should automatically be refunded or at least within 1 week. Why is it taking so long to get our $2,700 refunded from them? I don't know that we will be using VRBO again just for the simple reason that Generali is dragging their feet. VRBO YOU CAN DO BETTER!!!!