Generali Global Assistance Reviews

We were going to an unknown country. In case of an emergency, we would rather come back to the States. So, we opted to get some travel insurance. I did compare a couple of companies. Generali had good reviews about claims. Also, I used to run a business and they used to be my customer. So, the name was very familiar to me. The price was okay and it was comparable to others. I already recommended Generali to many people.

This insurance is a scam. Don't waste your money. My travel itinerary was changed outside of my control. The VRBO I booked had a no refund policy inside 2 weeks before my scheduled trip. I filed my claim and provided all the documentation that was required (which was a pretty ridiculous amount).

I travel quite a bit internationally and I had heard from a friend that they had used Generali Global Assistance. I've consistently used them since then. The process of selecting a policy is very simple. You just go online. You put in your date. You put in where you're going, and then you're able to choose how much coverage that you want. It takes like a minute. I'm very satisfied with Generali. They do a good job selling themselves because I always come back. I've never had any issues. Their website is easy to manage, and you always get the information really quickly, even if it's last minute. It needs to be within 24 hours. It's a great service.

I filed a claim to Generali once and it went quite smoothly. My case was very clear because I made a report, sent the detail, and then they took care of what I needed. Everything was done online by email. It's very unique. It’s everything online by email. They sent me the notification. Then they sent me the access on where to pay. For security purposes, they opened another account for payment. Generali has a more flexible coverage compared with my previous insurance company, and I feel that they're quite customer-oriented and more reasonable.

Generali's coverage is better than others' coverage when I compared it. I used it for travel insurance. I've had to submit a claim about once or twice online and it was perfectly fine. I did not have an issue there.

It was easy to get the travel insurance from Generali. They were cheaper than other companies. Their website was easy to navigate.

My experience with Generali Global Assistance was fine and so was their customer service.

I found Generali on Google and the insurance wasn't that much money to cover us for our trip, so it was worth it. I did some reviews and background checks on it and it looked good, so I went with them. If it was just myself and my wife, we wouldn't have gotten the insurance, but we have a young child with us and anything can happen with kids. They can fall down stairs or eat something bad and we have to go to a hospital or a medical. So it made sense. I went through our personal health. We're a younger family and we've never had any health issues. We weren't concerned with the higher tier one, but the lower tier one seemed like it wasn't that much more to go up one tier, so that's what we chose. The prices and process of getting the insurance were good. It was seamless. I would go with Generali again.

I was traveling by myself and needed medical insurance if something happened. When I started looking for an insurance, they mentioned the name Generali. Signing up with them was very quick. As soon as I got the name, I just went in online and purchased the insurance that I thought was more appropriate for me. Comparing all the plans that Generali was offering, it was easy to make a decision. It was a very easy process to purchase insurance and Generali was responsive in sending me the policy for me to review. Luckily, I didn't have to use it.

I am changing my review to 5 stars, I did receive a full refund.

I've experienced some trouble with my travels and with all the uncertainty in the world today, it seems like a good idea to have my travel protected. I first found Generali through a Google search when I was first looking into travel insurance. I compared a couple of companies, and the price points, and the overall coverage, and the ease of getting a quote with Generali LED me to choosing them. The breakdown detailing what each plan does and doesn't provide is awesome to helping select the right plan that I need. Generali is affordable and a really good backup emergency protection to have for someone's travel.

I knew about Generali from a long time ago, but I've never had a need to file a claim. When I was taking a trip to Morocco, I went online and googled it. I could figure out their website and if I could, so will 99% of people. I got the insurance quickly and I thought the rates were reasonable. They weren't overcharging. I didn't get to utilize the insurance, but generally, I would tell people to go with Generali if they feel that it fits all their needs.

I heard about Generali from a friend. I was scheduled to go on a trip to a country that I had never been before, so I did not know what the circumstances there would be if anything happened to me. I decided to give Generali a go and signup was very easy. I got three options to select from, and I selected what felt best for me for that trip. I'm very satisfied. Generali is very user-friendly and at a very good cost. It's not super expensive where one has to think twice about it. It makes sense.

I was comparing Generali to other travel insurance companies. They weren't the lowest or the highest, but they had everything I needed on the policy. Choosing what policy I needed was easy. We had a trip delay and we used the insurance through their online portal. They communicated by telephone or email. They were a little slow in answering their email though.

I was taking a trip overseas and Generali Global was the company that somebody in my group had already purchased from, so I was familiar with it through them. It was highly recommended because of where we were at and all the money that was spent on the travel. When I signed up, it was easy. Everything was online. Overall, it was nice to have a bit of peace of mind in case there were some unexpected interruptions in our travel plans. For the amount it was and what would be covered if something happened, it was worthwhile.

My experience with Generali was excellent. Last year, I had a trip to Portugal, and there was a snowstorm, and the airline kept on canceling the flight. When I filed a claim with Generali, it was extremely easy, quick, and very efficient. Since then, I've been recommending Generali to all my friends.

I bought travel insurance for a cruise that we took a few weeks ago. We never know what's gonna happen on a trip and we need to be covered. There were several options on the Internet and when I checked them all out, Generali had the best coverage and the best prices. Signup was also very easy. I didn't have any problems at all.

All of my friends who are in the same travel group ended up with Generali. Their website was generally pretty easy to use. I was mainly looking for a specific feature, which was returning to the United States from my trip, should I need it for something. We were just seeking evacuation or return in case of illness. It was hard to understand all the conditions for that. I ended up not using your website. I was reading the contract that my friend who had already gotten your insurance in which I could read the details from the contract.

It was the first time I was traveling abroad and was going on a ski trip, and I wanted travel insurance. Specifically, I wanted to have medical coverage when I was out of the country because the medical coverage that I have here in the United States doesn't extend beyond the borders. Signing up with Generali was very easy. There were three choices, and I just thought about how much money I might need if I wound up in a hospital there. I didn't want to spend too much. So, I tried to evaluate what I might need, and I guessed. I did need it once. I had an injury when I was skiing in Chile. I had to go for emergency medical care. It wasn't a serious injury, but I was able to use my policy to get reimbursed. But it's difficult to know how much you really need when it comes to medical insurance if something happens. We've used the service multiple times now, and the one time I did have to use it, Generali delivered as promised.

I was going on a trip. I did a quick Google search, looked at three companies and Generali seemed the best fit. I picked the middle policy because it had a little more coverage for flight disturbances and also medical coverage, in case we had it. You'll never know what's gonna happen while you're abroad and I know from life that if something were to happen, I'd want to make sure that I'd be able to go to hospital without any concerns about money. I'd recommend Generali.

Generali has been great. I never had to use them, but I felt good knowing that I had them if I needed to. When I called to verify they were legit company, the people that answered the phone were very friendly and confident. They were very knowledgeable on the product as well. I liked what they offered me. I checked out other plans but didn't get as much coverage. Or if I did, it would be more expensive than Generali.

We take some cruises. All it took was one time where the plans fell apart, and I thought I needed to get some travel insurance because it was ridiculous. If we can't make it and it's inside 90 days, we owe them everything. We don't miss them very often, but often enough, that couple thousand dollars is a lot better than 40. We finally were at a point where they wouldn't let us on the plane because of COVID. Luckily, I bought insurance through Generali, and they gave me no hassles. That was a fairly small claim, but it was enough to make me go with them from then on.

Claim denied due to an unreasonable timeframe clause — do not recommend. I strongly advise caution when considering this insurance provider. We purchased a policy (Policy Number: **) for an upcoming Airbnb reservation months in advance. The property owner subsequently sold the house, forcing Airbnb to cancel our reservation and refund our booking.

Generali offered a wide range of travel coverage and was easy to navigate. I purchased travel insurance this time, for the first time, because I've heard through about another friend who traveled and had a medical incident that her regular insurance would not have covered. So, I felt like that was probably a really good idea to invest in travel insurance. Using Generali's website was easy. I was able to do it on my phone and I'm a senior citizen. So, generally, we have harder time navigating because of vision challenges. But I had no problem with it. I did it all by myself.

Their website was very simple and straightforward. It was very easy to use. I purchased the policy with my mother. We didn't want the full coverage. We wanted the middle. It's good because we want to over-insure and it wasn't that long of a trip. I got sick and had to call a doctor to the hotel. He came and gave me prescriptions. So I will file a small claim this week.

I was going overseas and did not want to take a chance on any medical emergencies. I went with Generali, and I liked their price and offer. Setting up the process with them was easy.

Selecting a policy from Generali was very easy and user-friendly. I would recommend it. I got it to make sure that I was protected in case unforeseen circumstances happen.

Generali has a good policy. The policy is pretty clear about what they cover. The coverage is higher than that of other companies, and it’s for 250,000 for medical. The price is about right. I really looked into each detail of what they cover and compare with the other one. The other one may be a little bit cheaper, but they do not cover up high like Generali does.

I used Generali before, and I got nothing but positive feedback. I made my purchase online and the process was easy to understand. It took about two minutes total. It was very quick and painless. I would recommend Generali, and I would go with them again.

I went online on Google looking for travel insurance. I'm a travel nurse, and they weren't sure if I was going to be able to start my assignment on time, but I had to lock in some place to stay, so I would not be without a place to stay. So, I locked in. I wanted to get that travel insurance in case I had to cancel the trip, which I ended up having to cancel the trip. Generali's prices were good. They were very helpful, too. I called them on the phone and the agent walked me through the process. It's nice to talk to a human on the phone for a change. That was a nice touch. I would tell others that it would be good to check Generali out. I had a good, positive experience with them. It was easy to do business with them.

I've used Generali for years. I liked their service and price. They have great customer service. I've recommended them to a lot of people.

My brother compared insurance companies and Generali covered emergency visit that others didn't provide. We took a trip to Punta Cana and we got their policy as a precaution. I would recommend them.

Our experience with Generali was okay. My mother-in-law was handicapped so we purchased travel insurance in case something medical happens. We had three policy options to choose from. We did the purchase online. I couldn’t say anything wrong with our online experience. Their website was straightforward.

What a pleasure it was having my claim reviewed by Senior Customer Care agent, Joe when I called today. Joe explained the process to me clearly and slowly, and he reassured me that my claim would be handled promptly. In the ridiculously fast paced society that we live in, it is so refreshing to have your needs met by a sincere voice of reason! Thank you so much Generali, and thank you so much Joe!

First time using Generali travel insurance. Flights disrupted secondary to US/IRAN war- flight path change for homebound flights. Generali denied the claim (using small technicalities lost in long lists in paperwork) and has not responded to my inquiry disputing the claim. I notice many of the great references (5 stars) actually did not need to submit a claim. Also found it difficult to find this page to write a review. Will definitely not use Generali travel insurance in the future and will never recommend it.

When I was traveling, I picked Generali which I learned about through word of mouth. Though I didn't have a claim with them, my experience was fine.

When I signed up for a Smithsonian trip, it came with free emergency medical insurance from Generali. I also got the Generali travel insurance along with it on my own. I spoke to someone over the phone as I didn't know if I had to take out a separate policy for an add-on to the Smithsonian policy. The travel insurance is pretty expensive though. I did not have to use it and you don't know until you need to use the service whether it was worth paying for.

Updated on 07/03/2026: We purchase travel insurance from Generali Global Assistance for a trip to Mexico. In January 2025 my husband was hospitalized in ICU at Hospiten Cancun. While they were great at reimbursing my out of pocket expenses and getting us out of the country, they have yet to pay the hospital for the expenses incurred during his 7 day stay.

Apparently, all health conditions are considered pre-existing even when they have not been identified by medical personnel prior to the purchase of the insurance policy. Our friend and co-traveler was informed of a medical condition after the purchase of travel protection. Medical documentation was provided as evidence of that, but Generali ruled it pre-existing. According to that ruling, every condition would be considered pre-existing. If going to be the case, potential buyers should be informed.

Purchased a plan through AirBnB while renting a home. I'm an American who traveled to Bali, Indonesia. Qatar canceled my flight from Bali to Doha and the rest of the legs of my flight because of airspace closure on March 1, 2026. Upon purchasing on AirBnB's platform it clearly lists a breakdown of coverage but not exclusions. This company denied my claim saving them from paying out and they kept my initial payment. Win Win for them! My flight was supposed to depart on March 1, 2026. Dealing with getting out and insurance companies like this turning their back is uncontainable.

Beware of Generali Global for renting through VRBO. They keep looking for "fine print" loopholes and requesting unrelated documents to continue to delay/deny your legitimate claim, hoping that you will just give up - more documents, more hospital/doctor statements, documents from VRBO owners that you don't even deal with directly etc., etc. Not sure why VRBO recommends this agency for rental insurance. According to others, Travelguard is much more consumer-friendly. **

I'd give it zero stars if I could. This firm was totally unresponsive to our needs. After days of nonstop rain, we had a flood in our Michigan home's basement just two days before we were scheduled to depart for a VRBO condo rental in Oak Island, North Carolina. VRBO had recommended getting the Generali trip cancellation and condo damage insurance, which we paid hefty prices for. Not only did we not get any relief for the cancellation insurance, but we also paid a ridiculous fee for the condo damage insurance. We never got closer than 850 miles from this VRBO condo rental in Oak Island, NC. We never made the trip. We never crossed the threshold of the condo rental. Total ripoff to charge for condo damage insurance in our case!!

I submitted a claim and documentation for a travel delay that resulted in having to purchase a new airline flight, a hotel stay, and meals. After a month, I received an email telling me to submit documentation which I did. After several calls to Generali, I was given the direct line for my claims agent. I called them multiple times over four days and left messages. None of my calls were returned. I am frustrated by inability to reach anyone who can tell me what I need to do to have my claim successfully processed and feel as if this company is behaving fraudulently so as to not honor the insurance policies they've written.

We had to cancel a trip due to a huge winter storm. We were stuck at home for over a week. Didn’t even get mail for longer than that. Submitted claim. Denied. Requested an appeal with the notice posted from the Mayor’s office stating our city was in a state of emergency due to inaccessible roadways. Denied. Recommend using another company.

Do Not Use This Insurance Company. Scammers. I was involved in an accident which was not my fault, I am 79 years old and the carer for my disabled wife who has Multiple Sclerosis, I provided both front and rear dash-cam video to Generali via my insurance broker. Generali gave no response, I was supposed to have on my insurance a substitute vehicle in the event of my car needing a repair. However when I needed a substitute car I was told I would have to make my own way to Tenerife airport after delivering my car for repair to the repair garage to sign a new car hire agreement with an unknown car hire company whose terms and conditions were prior to attending at the airport unknown. I would then also have to pay this car hire company 200 euro deposit.

In the past I’ve experienced great service with Generali. However this time I’m not a happy customer. The claims portal recognizes my policy number but won’t move on to the next step to open a new claim. Calling the Claims phone number involves screaming at an AI bot - the worst gatekeeper ever experienced. I was finally transferred to a human who was very pleasant and informed but couldn’t resolve the issue. When will these customer-facing organizations realize their cost-saving measures only alienate current and future customers? I normally browse insuremytrip.com but the Airbnb only partners with Generali. Next trip I’ll pay more to avoid Generali.

I wish I could rate the travel insurance itself, but I was so appalled by the customer service that I felt compelled to warn others. My attempt to resolve a simple query turned into a 50-minute ordeal. After waiting 30 minutes to speak with someone, I finally reached a representative who was immediately dismissive and annoyed. She misgendered me from the start, and when I politely pointed out her error, she hung up on me. I tried calling back, but spent another 20 minutes trapped in an automated phone loop that eventually disconnected me.

This company is a joke. Do not buy insurance from there. Very slow once you’ve submitted a claim and they keep asking for the same things over and over. Their business is to stall until they won’t have to pay out.

Generali is a terrible company! Never use them! They don't cover anything and just make up silly excuses so you shouldn't get any coverage. I had to pay my flight in full because Generali decided not to cover. There is no one to talk to and they are very unhelpful. Don't use them!!

Generali Insurance, does not live up to what they offer. I put a claim for travel reimbursement for an accident I had in Finland, they are stalling and I have fulfilled every documentation they have asked for. They do this to tire the person down so they give up, I won't and I will continue to write bad reviews on them everywhere I can. It's a scam!

I bought insurance through this company and there was a damage to the property. I was charged $800 from the owner. This insurance offered me only $200. I didn't even take it, stay away. It's a scam company. They just lie to people to get their money.

I bought insurance Oct 29, 2025. I got sick Dec 22, saw Doctor Dec 24. Doctor advised against travel in my condition, had to cancel Airbnb stay $600 starting Dec 28th. Generali rejected claim stating my insurance only starts Dec 28 and since I was sick 6 days before my trip, it is preexisting condition and refused coverage. Generali does not honor most legitimate claims. Generali lied about my Dr suggestion in the refusal, they lied about having bought coverage when I was already sick in their claim refusal. I suggest get a better insurance company like faye, Travelinsurance.com, Travelex, IMG pay $20 more to get better company.

This is the worst insurance company I have ever dealt with. In my opinion, this company operates like a scam. I purchased their travel insurance three times last year and paid in full to protect my family. During one of our trips to Europe, I experienced an incident that I was unable to report while traveling. As soon as I returned home, I filed the claim. From that point forward, the process was extremely frustrating and disorganized. I received inconsistent paperwork requests, and after completing and submitting all the required documents, my claim was initially canceled.

Absolutely the worst travel insurance on the market. DO NOT BUY THIS. This extra money toward your trip is worthless. If you sick, be prepared to get a doctor to write a letter to this company. Many doctors refuse to do this. They will just give you a receipt for your visit but this company wants everything. I get travel insurance for every trip my family takes. We have only had to use it twice in 15 years. Expedia offered this insurance so I thought it was good but they are a scam. You will not see a dime if something happens. BEWARE.

I bought this insurance for a trip to see my new granddaughter when I had a cancelled flight due to weather. I had to pay for hotel and food. I submitted my claim in September, it is now December 31st and I have not received reimbursement. I have submitted several times and still nothing. I have called numerous times with no callback. I received an email saying they have everything and no need to call them back, that all I needed was to respond to an email to verify my contact information, which I did the same day, that was December 18th. Still nothing. This was the worst insurance! What if I had an emergency? I will never use them again!

Do Not Use This Company! They are scammers, they steal your money. Don't listen to their stupid responses to our reviews. They state you can only cancel until 15 days from booking. Our flight got changed and our hotel cancelled due to the hurricane and the resort having to delay opening. According to Generali- That is no reason for reimbursement. What!!! Are you kidding me? Scammers and Thieves! I will do my best to get the word out every chance I get. Horrible Company!!!!

Customer Service representative sold me an invalid policy. Went to make a claim and was denied of course. Asked for the cost of the policy to be refunded since it was an invalid policy and was again denied. Customer service reps are well versed in denying, deflecting and hanging up on you. Filed a dispute with BBB and my Credit Card company. Buyer beware of scams like this one.

Oh My God, stay away! My brother decided to insure our tickets to Thailand in June 2025 through a sponsored (?) pop-up (Generali advertisement) when we purchased airfare. You can only get your full refund back, based on their terms and conditions, in 3 stipulations--and 1 hidden one (called NEVER): 1. The death of a service animal, 2. The death of your travel partner, 3. The death of an immediate family member. And secret option 4. Give you the shady run-around until you give up. Our father died the week of our trip. We have still, to this day, 12/03/25, are still fighting Generali for our full refund. Based on their terms and conditions regarding refunds, we qualified for our $3111.00 money back. We've been jumping through hoops with them for 5 months. We provided an obituary, and EVERYTHING documentation they requested.

In May, I was in Austria and had to go to a hospital for bronchitis. The bill was more than $1,600. Upon returning to the States, I filed a claim with Generali. I was informed that Generali's medical coverage was excess over any primary coverage. I filed a claim with my Medicare Supplement insurer and was paid $1,100+. So, I refiled my claim with Generali and received an email that they did not owe any further payment.

You guys never responded to my complaint about my trip. I sent a couple of messages but you guys never responded, actually I'm not asking for something I don't deserve. That's why I got this travel insurance because they told me it was good and trusted. This is the only complaint I have. I only lost around $200 and I'm not asking you for more or something you can't afford.

I liked what I saw at Generali. The rates were reasonable, and what was offered was pretty much better than the others for the rate.

It was easy for us signing up the first time we purchased and the cost was not much, and so every time we traveled, we signed up with Generali. This was the third policy that we bought from them. I'd recommend it.

Having missed a trip and losing $4000, I always buy travel insurance now. I went through online and did some comparing of plans and coverages. Purchasing the insurance from Generali was simple to follow and very clear.

For the price that I paid for the premium, it seemed like I got more for my buck with Generali. Some places were priced a little less, but they didn't offer as much coverage. I like that Generali has three packages depending on the trip - a regular, a medium, and a deluxe package. I've never paid for the deluxe package, but I normally go for the middle package.

The service representatives with Generali are always quick with getting a resolution to questions and/or concerns. They are Super supportive and friendly as they work with you to address any issues. We have used them for the last four years and have always been pleased with the quality of the service.

Very pleased with the quick and prompt service, easy to navigate the site. Service and Prices are much better than from the other companies. Should only recommend to create and establish the application for even easier access. Used it for my several trips and will continue using this company over again.

Don't waste your money on this insurance! What a disappointment. We had a pet emergency that necessitated us to cancel our Airbnb reservation and our claim was denied. Our pet was diagnosed with metastasized bone cancer. Surgery and radiation are needed. All documentation was provided to Generali.

They won't pay you anything, it's a waste of your money, they are professional liars. Full of bluff, they claimed I canceled my flight even though I had proof the airline canceled, Do not use them. They are not here to protect you.

I was subpoenaed to testify in the murder trial of my husband's murderer. The trial was delayed and I had to cancel the Airbnb I had rented. They refused the claim saying it was not a covered reason. This company is so damaging in their practices and in my opinion this is extortion and fraud.

On July 28, 2025, I returned a rental car to the Budget-Avis office in Gare Du Nord, Paris. This rental was covered by Generali rental insurance and trip insurance (two policies). Due to a minor accident, the car had some damage to the right side door when I returned it. I had previously notified both Budget and Generali about this during my 3-day trip in France. The Budget-Avis office in Paris made repairs the next day and immediately billed my credit card $4029.52. I repeatedly contacted Budget's customer service to ask for a document explaining these charges. They finally sent me an explanation on August 9. I then finalized my claim with Generali and submitted it. I received a letter from Generali requesting that I upload some additional information on August 14. I uploaded everything except the autobody/repair shop invoice, which Budget refused to provide me. (They said that the explanation of the repairs was sufficient.)

I purchased from Generali Global Assistance when our previous service provider discontinued the kind of coverage we were looking for. We wanted to make sure that we had basic medical coverage in case something happens since I have been traveling back and forth to Europe and my husband is not American. The website is very well-put and shows what the coverages are and the prices. Overall, our experience is good.

I first heard about Generali Global Assistance on the internet. I liked their price and the coverage they offered. I purchased everything online, and the whole process was automated. Their system worked okay, and everything was handled online.

Generali was recommended by one of my friends. I didn't need to use the insurance, but the experience getting a policy was good. In terms of purchasing insurance, it was very simple. I called and everything was arranged very quickly. Any questions I asked are answered immediately. I have a positive recommendation for Generali.

I travel about 15, 20 times per year. So, I was looking for a travel insurance and stumbled upon Generali when I was searching online. I have used it for several times now. It offers three levels of insurance, and I would always get the highest level. Most of the time, I never needed the insurance. However, when I had a situation where I got sick and was hospitalized, I sent all the information to Generali but they didn’t want to refund me. They kept asking for a certain document that doesn't exist in that country. I showed them the receipts, went back to Brazil and got the other receipts but they kept giving me the runaround. I spent almost $1,000 and didn’t get anything back.

I was extremely happy about Generali's response time and what was done. The paperwork that they required was a little cumbersome, but I was able to get the proper paperwork after the fact. I wish I had known going into the claim that I needed the paperwork as opposed to being reactive. Other than that, it was a very seamless claim.

Travelers be wary on purchasing travel insurance with Generali Travel Insurance also known as Generali Global Assistance (they have many, many complaints filed with the BBB for denial of claims). Their policy page is about 10 pages long and you will need to read the very fine print as far as filing a claim and being refunded on what few things they will refund on. They make it sound like on their homepage that filing for a refund is easy, it is anything but that.

Do not use this company. Go through a private insurance company or through your credit card if you have that option. We booked a trip and got the insurance through Airbnb. Then we changed the location of our stay but we kept the same exact dates and they still would not honor the new reservation even though it was half the price of the original reservation. Complete waste of money.

I've been using Generali for years. They're not the most expensive, but probably a little more expensive than some of the others I've seen. But I think the product is better. I've only had to make a claim one time, and they were wonderful.

My claim ** was denied on grounds of less than two hours delay when in fact my delayed took more than 12 hours as I arrived at my destination a day after. Despite sending all required documentation and a clear explanation, my claim was denied on wrong information. I called Generali to appeal my claim and I was told on 8/1/25 by Thomas appeals were not possible. I was promised a call by the processor but I never received any call back. Who should I contact to have my claim actually reviewed as the contract dictates?

I registered a few weeks ago and it was a fairly easy process, including the various options. I have yet to take my trip. I do not have any experience as of yet with this insurance company. I have used other traveling insurance with good outcomes. I hope to not to have to use the insurance.

3 stars because they did reply quickly to my request for refund…which was denied. Their 10 day time limit to request refund is fully disclosed, it is just sad that they do not even offer a partial refund. No wonder why they are financially at the top of the travel insurance industry. We will not use Airbnb again unless they partner with a different travel insurance co. This is NOT good customer service.

The company makes most of their money off of cancellations made after their “non-refundable” grace period of 10 days. This is completely dishonest and when questioned on the matter, they do not make any exceptions, whatsoever. Recommend not using unless you are going to change your mind within the 10 days.

Generali is doing a bait and switch to prevent paying out my claim. I had a knee injury on my return trip home, which was covered by Generali. Thinking it was a simple strain and based on established medical protocols, I performed at-home therapies to see if the symptoms would resolve themselves. I contacted Generali by phone and I was assured that, based on my Premium Plan, I could submit any claim for treatment that may need to happen after the trip and up to a year after the initial injury, since treatment would take place after the end-date of the covered trip. When symptoms didn't subside, I saw a Dr., did PT, got an MRI and was diagnosed with a meniscus tear. I did more PT to resolve the issue.

Awful!!! Wil never purchase travel insurance from this group again!!! Had to cancel my flight due to a medical reason. Sent in all required information, doctor's note and nothing was reimbursed from my purchase. The crazy part is the airline changed the flight last minute to a time I was unable to take so there were two reasons I should have been reimbursed for my travel!

I've always used Generali and my purchasing experience with them has been good. I buy the policy for the same precautions that anyone buys travel insurance, in case something happens. I've always purchased travel insurance, but I've never had the fact that I haven't been able to go. So, I've never had to put in a claim. It's just like the reason you buy car insurance and never have an accident.

FRAUD ALERT!!!! I Used them for Airbnb travel insurance. Their claim website errors out, I called and they said to try again and phone claims are not possible. Errors on claim website when I use phone, MacBook, PC, Edge, Chrome and Firefox. When I called they refused to let me speak to a manager. Generali is a complete scam!!! Airbnb promotes them and then won’t force the travel insurance company they promote to do the right thing. FRAUD. FRAUD. FRAUD.

Absolute scam, initiated through Orbitz. Cannot contact, or cancel. Impossible to speak to representative. When I finally was able to contact a person, She was rude, and unable to correct problem. Very frustrating.

I have a claim that’s just getting started. I began filling it out online, but I’ll have to call because I have some questions. I will have to see how it goes. I have known about Generali for years but so far, so good.

Horrible experience! They were very quick to take money, but they don't do anything in return but look for any possible and ridiculous excuses not to cover you! Dealing with customer service is dreadful and waste of time - they don't listen, ignore your email or call. Just horrible!

Updated on 07/25/2025: Had to file Consumer Affairs complaint. Had to file complaint with Louisiana Department of Insurance to force company to respond as to why they have not paid me over 3 months after they said they would!!!. Marcel ** is claims adjuster whose last communication stopped after I provided his own message that he still owed me money. File a claim with the adjuster in whatever state you're in if they lie. I'm only asking for money owed and promised and they are lying. As of last week my adjustor stated I was wrong and no response from company except go back to adjuster. Rely on state and government because these international companies move like they're unregulated, which is true. However their US representatives are licensed with standards to keep. Good luck. Going on month 4-5 after providing receipts, being promised a payment and still not receiving it.

I went online and saw Generali had good reviews and it was a little bit less expensive than some of the other providers. Customer service was pretty good.

I bought a travel insurance from Generali Global to protect myself. In terms of pricing, they are competitive. Considering computer skills, their website is a little difficult for me. But, for somebody who has better skills, it would not be a problem. However, making a claim was a pain. When one mails something to them, it has to be in a certain time frame. Instead of paying $1 to mail, it costs $10 or $15 to mail them. It was a pain trying to get back what we were trying to do. Eventually, we got exactly what we needed, but it took a while to get it. Customer service felt like it was a runaround.

We summited a claim for Travel Interruption, but were denied and quite frustrated. After reviewing the policy again we ended up spending a couple of hours and submitted a claim for Travel Delay. We had bad weather and were delayed several days in arriving at our destination. Because of high winds our vehicle could not travel due to a state mandate. Happily we won that claim!

Subject: Travel Insurance Claim Denial – Generali Global Assistance – Claim #** / Expedia – Itinerary # **. I am filing this complaint to formally raise my concerns regarding the mishandling of my travel insurance claim by Generali Global Assistance and the lack of support from Expedia, from whom I purchased both the airline ticket and the insurance.

I do a lot of hiking trips, backpacking trips to remote areas, and I've used Generali a few times. Flight delays, in New York for one night and Seattle for three nights, those kinds of things were easy to get reimbursed. But when we went to Switzerland a couple of years ago and my husband had medical and dental expenses, both of which happened on the same day, I did a separate claims for medical and dental because I thought the paperwork should be kept separate, and Generali did not pay attention to the dental claim. They kept saying they'd already taken care of the medical. It wasn't a lot, but we paid for the insurance, and we had all the documentation, so we wanted to be reimbursed.

I’ve only purchased Generali Global Assistance so far, but I’ve never actually had to make a claim. I bought it online and it's expensive. My only real gripe is that it’s hard because they go by age, sometimes you have people who are older but much healthier than someone younger. But I thank Generali for being there.

I would give this company 0 stars if I could. My significant other and I are Active Duty military and he got pulled for an assignment so we had to cancel our cruise outside the window. I reached out to the cruise line and they were so understanding and gave us a full refund. I contacted CSA travel to cancel the travel insurance and they wouldn’t give us a refund, or even credit for a future cruise despite me explaining our situation. This company only cares about making money and not about their customers.

Generali is only in business to collect money from you. They are excessive and egregious in their requests for continued documentation even after presenting physician documentation of an injury preventing my planned travel. I am so frustrated that while I am dealing with an injury I will be out the money spent on travel because the Generali Insurance I purchased asks too much to get reimbursed. (It is so excessive my doctor’s office wants to charge me for the additional paperwork).

In case something happens, I wanna be smart about it. I compared the plans Generali offered, and I liked the plan that I got. I usually have a good experience with their customer service. But the number to call when you're in the middle of your trip and you have an issue, I couldn't get any clear-cut answer. I had to call back a couple of times, be transferred, and be put on hold.

I had to cancel a trip and filing the claim was easier than I thought it would be. The price was average. But I'd recommend them. It was a good experience.

I purchased two Generali Trip Insurance policies in 2024--one for my husband, son, and myself, and another for my in-laws who live in a different state. Just a week and a half before our adventure-filled trip to Costa Rica, I broke my ankle. We were past the refund date for the majority of our trip, but I didn't worry about it--I had Generali Global Assistance. The purchase process was simple, and I expected the claim process to be similar. Sadly, it was not.

No issues at all encountered. The purchase went smoothly; the price was competitive. The claim I had to submit was resolved within a day, and the funds paid quickly. Would definitely recommend them based on my experience. It's the second time I've used them, and will use them again next year.

I chose Generali based on people's reviews of their claims and handling things like customer service. They have great pricing and good structure options. We did a trip two years ago. We're coming back out of El Salvador and we got stuck in Houston overnight. Our bags were lost and we had to go to a hotel. Generali claimed back some of the basics we needed overnight, the hotel, and an extra dog sitter. Everything was really quick. Overall, they work out really nicely. They're an easy fit and we've recommended them to a lot of folks.

I looked online for different travel insurance options, and Generali worked out well. I looked at price and their rating and then looked at some reviews. Price gets you in the door, but then with the insurance rating system knowing that they were rated high, that allowed me to back up that their price matched what they did. I’ve already referred people I know to them, and I booked two more trips for later this year where I will be using Generali again. I am very satisfied. And I know when I was in Athens, I even saw a Generali field location, which was really reassuring when you're in a foreign country like that.

We are very disappointed with Generali Insurance. We purchased a travel insurance policy for our River Cruise. We were not able to go on our River Cruise because of the fire at London Heathrow on March 20/21, 2025. We were to fly from LAX to Heathrow LHR and then depart LHR to Bucharest. Our flight was cancelled to LHR due to the closure of the airport because of a fire. Since the closure of LHR affected many flights and people, the airlines were not able to fly us to LHR until 3 days after the start of our River Cruise. We decided it was best not to fly to a foreign country, not knowing when and how we would meet our River Cruise. We were very concerned about being stuck in a foreign country.

I was going on a trip overseas for the first time, so I looked for a company that had good coverage in case something happened. I found Generali while searching online. As fate would have it, I had to have an emergency appendectomy a week before my trip. My doctor wouldn’t let me travel. Generali told me exactly what I needed to do and what I needed to get from my doctor. They ended up covering the cost of the trip. I didn’t need them to cover my airline expenses because I was able to get credit for that. They did a really good job. I was nervous at first, but everything just went fine and fairly smooth. I’m very satisfied with them.

I went to the Generali website and determined I needed insurance not only for the travel portion, in case my trip was canceled or got sick, but mostly, for the medical and having to cut the trip short for whatever reason.

I heard that anything can happen when traveling, so I figured I might as well have travel insurance. My father was the one who suggested getting it, but my aunt who lives in Europe was actually the one who suggested Generali. I’d definitely recommend them to anyone I know who's traveling.

I purchased 3 tickets to New York and also purchased Generali Global Assistance flight insurance through Travelocity for myself and 2 of my friends for a total cost of $586.74. Due to my illness, I'm unable to travel at this time, therefore my companions are unable to travel as well. I'm receiving immunosuppressant medications that could leave to severe infections causing death if I were to come in contact with a sick individual while traveling. My doctor wrote a statement initially on the physician statement indicating that even though she did not say that I couldn't travel, she did point out that the medications that I'm taking for my illness makes me very susceptible to life threatening infections.

My wife and I, both seniors, booked a trip for a month in The Netherlands with Air BnB. We didn't know who Generali was, but as we had usually good service with Air BnB, we went ahead and bought their insurance for our trip. Due to circumstances, we had to change the dates of our trip by one month. Instead of May, 2025, we were now going to be leaving for the month in April, 2025. Generali refused to let us change the dates, even though the amount of days and country destination was exactly the same. We feel totally frustrated with Generali. They seem like the poster-child insurance company that looks for every way to take your money without providing the expected service and consideration. We are very disappointed in Generali. We recommend buying your travel insurance from any other company before buying from Generali.

My issue is not with VRBO...It's with Generali Travel Insurance which is the company they use if you want to purchase the cancellation insurance. Back in February we had a trip planned to Colorado through VRBO and we purchased cancellation insurance. The day after the purchase we were informed a good friend of our was placed on hospice. I then went in and cancelled the trip. Our friend died the next day so we were not able to make the trip. I've sent General Travel Insurance the requested documents on 02/07/25 and they're still requesting more information. In my opinion when you purchase this coverage, if you're not able to make the trip, you should automatically be refunded or at least within 1 week. Why is it taking so long to get our $2,700 refunded from them? I don't know that we will be using VRBO again just for the simple reason that Generali is dragging their feet. VRBO YOU CAN DO BETTER!!!!

I had an extremely disappointing experience with Generali Global Assistance. I purchased a travel insurance policy for $635.63 on February 14, 2025, through Justfly.com to cover my trip with Turkish Airlines. Unfortunately, due to an unexpected schedule change by the airline, I had no choice but to cancel my trip. Turkish Airlines promptly refunded the ticket cost, yet Generali Global Assistance refused to refund the insurance premium. Despite the clear terms outlined in their "Trip Cancellation Benefit" policy, which should cover unforeseen circumstances beyond my control, my legitimate request was denied. Their decision disregards both the fairness of the situation and my rights as a consumer.

Generali disallowed our claim stating we didn’t file a police report for temporarily loss of passport, causing us to miss our flight out of Germany. They are a horrible company. Purchased with our flight tickets from Expedia.

Every time I was going for a trip I use to purchase Travel Insurance from Generali. During my last trip the flight back home was delayed by over 12 hours and I filed my first claim. The total of the claim was about $300. It was denied because the reason described in the letter from United Airlines delay was "due to Late Arrival of Inbound Flight UA869 on January 05 caused by Aircraft Servicing and Crew Availability Flight Attendant". This is one of the reasons not covered by there policy. It is a scam. Do not purchase it.

We searched online and found Generali Global. We spend a lot of money and in case something happened we would have insurance. And indeed, we used the insurance because, at the last minute, my son was in the hospital emergency room. His appendix burst, so we couldn't make the trip. It was two days before we left.

My sister had done a trip that we were also taking and told us that we should get trip insurance. She suggested Generali and it was easy-peasy. I'd rate the price a 4 out of 5 since I'm always looking for cheaper. I don't think it was terrible but anything cheaper is good.

I learned about Generali through my brother when we went to Italy. We purchased it just in case of an illness, but I didn’t really use it so I’d give it 3 stars.

Scam. They deny every claim regardless of the documentation showing baggage delay, trip delay, trip interruption, etc. Their claims and customer service staff are rude, slow and unhelpful. I would not recommend using them.

We made reservations for VRBO property in Pompano Beach, FL and did NOT purchase a Travel Protection Plan, but when checking our reservation, found a Travel Plan Charge from General Global Assistance Services. I called to cancel and was told that since our trip was in progress, cancellation was impossible. The last time I checked my calendar, March 3rd is over a month after mid January. We still have 6 weeks before we head south. SCAM.

Please read the fine print before buying insurance from this company. I purchased insurance for a trip to AZ to cover the VRBO property that we rented. On the early morning that we were to travel my wife woke up sick and throwing up. I rescheduled our flight for the following day thinking that it would be a 24-hour bug. Alas, she was also sick the following day, so we had to cancel our trip. I spend about $600 on accommodations and was hoping to get my money back. I sent all of the documentation to Generali, but unfortunately you have to have a doctor's visit or a trip to the hospital in order for Generali to pay. I'll never use this company again since I'm out the $600.

I was offered this insurance when booked my hotel. I opted for it, but was not able to see any contract or guidelines prior to purchasing it (Expedia did not offer). Had I known that the exclusions were so INSANE, I would have never purchased the insurance OR booked with the hotel I booked with given their restrictive refund policy. Although the winter storm warning was not in effect for our area at the time I booked our trip, they denied the claim because IT WAS GIVEN A NAME before I booked. This is so unbelievably insane, but they are based out of California and the California board for insurance policies did just absolutely ruin thousands of lives by canceling fire coverage before the devastating fires that are currently taking place. This insurance is useless.

'Cancel for any reason' is misleading. Scam. Tried to cancel 10 days before check-in, a little condo on the Oregon coast. We canceled because of a death in the family, celebration of life was planned. Refund / claim denied. Scam.

The wife and I planned, paid for, and insured a life-time trip to France in 2023 for travel in August-September 2024. In February 2024 I was diagnosed with cardio-vascular disease. Over the next four months various physicians and medical disciplines worked to stabilize me for open heart surgery which was performed in late May 2024. The wife and I were hopeful that I could recover by late August 2024 to be healthy enough for foreign travel. In June 2024, medical professionals began with assessments discourage foreign travel. We contacted our travel agent for advice and assistance in cancelling our travel plans.

My wife and I had a policy for international travel with Generali. The trip was seven months ago. Generali eventually paid for the portion of the trip that was cancelled plus the cost of the change of airline ticket due to my wife illness on the ship and the vacation had to be terminated early. They have paid zero on the claim for medical services on the ship nor for the charges while in the three hospitals in French Polynesia. In my opinion this Generali has ripped us off and should be avoided.

We have always been happy with Generali. We ran into a little trouble on our last voyage but it didn't involve them, so it was fine. The people we know who we travel with all the time, we recommend Generali to them. They seem to be happy with them as well. A couple little claims they've made for medical distress over in Europe have been handled nicely. It turned out, one guy's wife died in Monte Carlo. Generali were nice enough to put him up in a hotel for 10 days while he cleared Monte Carlo with her body. He was very happy with that, and we're good with Generali.

It's easy to get through online with Generali. It's also cheaper and their coverage is better compared to others. When I submitted a claim online, it was quick. It took only two days. They asked me how I wanna get my claims through there or by check. And they sent it right away.

Think twice before purchasing Generali insurance, Our trip was during the timeframe of Hurricane Milton and the aftermath of storm Helene. We were driving from VA to Key West FL but were informed there were many damaged and impassable roads on our path. We didn't travel with this in mind. Generali declined our claim, even after our realty company explained in detail, the situation, and requested them to re-review our case, Both the realty company and our family have used them many times, in the past. They were referred by the realty company that we use 1-3 times per year.

The price of Generali was fair and they looked reputable. I was gonna be flying over to Norway and my traveling companion. We decided to both use it. I made a claim. I was sick during my trip. It was easy to upload the proof of my illness and visit at the clinic. Everything was done online and it was simple. It was quick too.

My father passed away and I was denied my insurance claim because I am being told that if he would have waited to die then I could “Possibly” be covered but that is no guarantee. I feel like I am being penalized because of the death of my father. She basically told me “too bad so sad” he died at the wrong time.!!! I would NEVER recommend this insurance to anyone and I have definitely told everyone I know to AVOID Generali at all cost unless you want to be ripped off!!!

Generali insurance covers cancellation due to military orders and medical treatment but not military orders to receive medical treatment. My claim has been denied multiple times over the past several months amidst long periods of radio silence from Generali Insurance, to the point I have had to get outside legal counsel just to have my claim read at all. If I weren’t a service member with a sympathetic command team and access to experienced legal services, I would be guaranteed to be out almost $2000 as a result of working with Generali.

It was easy to sign in. I received paperwork back right away and phone number to contact everything. One time I bought, it was a good rate because I just needed hotel coverage. It was a cheaper rate. The second time when I went to Europe for 20 days, it was better coverage. I didn't use it, but it's a good thing I didn't use it even if I get money. Generali Global Assistance had better medical coverage for the price with another insurance. I did everything myself online. A couple of things were based on my experience for traveling a lot. I remembered a few times my suitcase was broken. Generali had very good coverage, better than another company for a bit more money. Trips today are very expensive. So, if you have a better coverage for a bit less money, even 50 bucks, it's better. I will probably use Generali again.

My friend had used Generali for their mom and I trust her and her research and that's how I found out about Generali. I got travel insurance because it was my first international trip in about 18 years. I knew that things happens so I wanted to be covered. It was $120 or $130 and it was worth the coverage and the protection that I could have.

When we were planning to go to Europe, a friend recommended to take the insurance with Generali. The gentleman who was assigned was cordial as well as helpful. I'm very impressed with the performance he gave. When we took the tour, the flight was delayed and we had to connect to another flight because we had a cruise. The airline didn't declare a cancellation until the last moment, so we had to buy a new ticket. I have to claim that, but it took me a lot of time to call Generali to get a phone number for that agent. That could be a little bit faster. It delayed almost 15 days. The agent needed some information, and sometimes it's difficult to put it on a paper. Calling would have been easier and faster for both of us. I could have been able to explain to them a little bit more precisely. It was a little bit troubling to me that I could not get access.

I was planning a trip for my family and was looking for insurance. I came across Generali, looked at their website and it looked pretty good. I like the clarity of quotation on their home page. I filled out a form to indicate the date of the trip, the countries we are visiting, and the type of insurance we wanted. It was able to immediately provide good, better, best kind of packages. It was so clear that I could very quickly evaluate what I wanted and buy it.

I've been waiting for a refund check since the beginning of September. I needed to cancel a trip due to my husband's hospitalization. Four times, I've been told they are resending a check that never arrives.

I found Generali on the internet for travel insurance and they got good ratings. I gave it a try. Their policy suits my needs. Their customer service was really good. It took me a while to get the right documents uploaded. But, it went well and my claim was resolved rapidly without a lot of hassle.

Once I posted this review my claim was paid.

Generali's pricing was in line with what we were looking at. I had a couple of questions earlier on and they were able to answer those before I purchased the policy with no issues. When I made my claim, I was really impressed. Over the years, I've had other travel insurances, and Generali's process was much more streamlined, much easier, and much better than what I've been through in the past. Generali was expeditious about paying things. Sometimes, other places are drawing out for months but with Generali, it was three weeks.

Generali's price is a little better and their customer service is good. This time, I didn't have to claim anything, but I used the service last year. I had a claim and they proceeded right away. So, it was good. I would suggest my friends to take the insurance.

I started the claim online and they were very quick to evaluate my claim and pay it. I was impressed with their thorough and prompt attention to my claim. Also, their rates were very competitive.

I was going on a big trip. I found Generali on the Internet and their price was good and competitive. Their customer service has been really good so far. I've had multiple claims, unfortunately, and they have been processed easily. Had one that was a little more complex that they're still working on. Overall, it's been a good experience. The online process was easy. It's just cumbersome that you have to enter all the traveler’s information for every claim you file. It seems that you could enter that once and then just refer to it.

My parents had had success using Generali for some of their trips. We were doing a vacation, and there was enough expense involved with it because it was a little more of an expensive vacation than normal and we felt like it was a good idea to have the insurance coverage. Their website was easy to use. I didn't have a lot of issues finding the forms that I needed and being able to get in there and make a claim. Their process made it easy. We got almost all the forms submitted on the first try. There was just one little clarification that needed to be done, I was able to get back in there and get that submitted. I heard back within a week that the claim was accepted without any other issues.

Generali Global Assistance acted right away and got us to fly home from Ireland when my wife got injured. Their customer service was pretty good. They were kind of late getting me confirmation, but other than that, they jumped right on my concerns. I filed a claim a few weeks ago and I'm still waiting to hear back from them on that. So the rest of the claim where I had to cancel the whole trip is still in review, but they did the travel delay portion quickly.

Generali was the best value for the premium charged. However, it was a little bit frustrating initially, ‘cause they had sent a packet of 25-plus papers and kept asking for more but it was already in the packet that they had. They could improve on their attention to detail. But they reimbursed us for the majority of the items. There was one thing about the flights though. It's in their policy that they only reimburse up to 150% of the original flight amount, but it was very unclear. We ended up paying $1,600 to change our flights and we only were reimbursed 450 of that. Nonetheless, I would still recommend them.

I would recommend Generali Global Assistance to others because my experience was good. Generali was very supportive. My mother went to see the doctor. She had to pay out of pocket. When she got back, she submitted a claim. It was processed fairly.

Generali had the most affordable quote and it covered what I needed. I was glad that on their website, they were able to explain what the policies exactly cover. It was straightforward.

Trying to cancel a trip in advance for next year due to some medical issues that have come up and with later date surgeries that will affect the right before the planned trip. My claim has been denied even though VRBO has said they have cancelled our reservations. I understand not getting back the insurance fee we paid but since VRBO has cancelled and said that YOU should accept the claim. Not sure why this is so difficult. This is why people buy insurance to not have to deal with this garbage of excuses from companies like yours. We have spent hours on the phone with customer service and emailing. Please help us get this fixed and let us live our lives without this hanging our head as we are worrying about our health right now.

We always get travel insurance to have medical when we're out of the country or to add to our medical when we're out of the country or in the case of bad weather when we went to something here in the United States, if we had to cancel it or not be able to go, or if somebody were sick or if something were to happen and I needed to be with my parents since they're older. It's for the what ifs. We usually price compare as to what's offered and the price. That's a factor as well. There's been a couple of times in the past when we've had to make a claim, and Generali was one time, and they were very easy to work with. There was just something online I had to fill out or at least get a form offline and then send in receipts and confirmation that I was encouraged to rebook a flight.

I went online and ordered the insurance. Good customer service. But I was confused about the way Generali Global Assistance prices the insurance. We had an issue last year when we booked. I was given $14,000 from the AmaWaterways. When I called to get the insurance, I did it online and it was, "It's gonna cost you the equivalent insurance for $40,000." I said, "No. You don't understand. That's not what it is. We got credit for half of the trip. So I only really wanna insure the part that I'm exposed to." They said, "We can only insure the whole trip for 40 grand." It was confusing, but they explained to me that is the way they do it. I wasn't worried about how much I would pay. I didn't wanna over insure myself for something that I knew I wouldn't get back. The price for the amount they insure has always been value for money.

I was planning a trip with my wife starting September 7, 2024 and ending September 24,2024. I purchased trip insurance policy on June 4, 2024 as soon as I bought the airline tickets and resort. Airlines cancel 9/7/2024 flight and issued tickets for September 9, 2024 with return date of 9/26/2024. Morning of September 9, 2024 my wife became sick. We went to doctor’s office and were told that my wife has a virus and ear infection. Doctor stated that flight will be vey painful for my wife and we had to cancel our trip. Portion of airline ticket were refunded and resort was kind enough to transfer our reservations for next year so we didn’t have to claim total amount. All we claimed is about $500.