Generali Global Assistance Reviews

I was taking a trip overseas and Generali Global was the company that somebody in my group had already purchased from, so I was familiar with it through them. It was highly recommended because of where we were at and all the money that was spent on the travel. When I signed up, it was easy. Everything was online. Overall, it was nice to have a bit of peace of mind in case there were some unexpected interruptions in our travel plans. For the amount it was and what would be covered if something happened, it was worthwhile.

My experience with Generali was excellent. Last year, I had a trip to Portugal, and there was a snowstorm, and the airline kept on canceling the flight. When I filed a claim with Generali, it was extremely easy, quick, and very efficient. Since then, I've been recommending Generali to all my friends.

I bought travel insurance for a cruise that we took a few weeks ago. We never know what's gonna happen on a trip and we need to be covered. There were several options on the Internet and when I checked them all out, Generali had the best coverage and the best prices. Signup was also very easy. I didn't have any problems at all.

All of my friends who are in the same travel group ended up with Generali. Their website was generally pretty easy to use. I was mainly looking for a specific feature, which was returning to the United States from my trip, should I need it for something. We were just seeking evacuation or return in case of illness. It was hard to understand all the conditions for that. I ended up not using your website. I was reading the contract that my friend who had already gotten your insurance in which I could read the details from the contract.

I was going on a trip. I did a quick Google search, looked at three companies and Generali seemed the best fit. I picked the middle policy because it had a little more coverage for flight disturbances and also medical coverage, in case we had it. You'll never know what's gonna happen while you're abroad and I know from life that if something were to happen, I'd want to make sure that I'd be able to go to hospital without any concerns about money. I'd recommend Generali.

Claim denied due to an unreasonable timeframe clause — do not recommend. I strongly advise caution when considering this insurance provider. We purchased a policy (Policy Number: **) for an upcoming Airbnb reservation months in advance. The property owner subsequently sold the house, forcing Airbnb to cancel our reservation and refund our booking.

Generali offered a wide range of travel coverage and was easy to navigate. I purchased travel insurance this time, for the first time, because I've heard through about another friend who traveled and had a medical incident that her regular insurance would not have covered. So, I felt like that was probably a really good idea to invest in travel insurance. Using Generali's website was easy. I was able to do it on my phone and I'm a senior citizen. So, generally, we have harder time navigating because of vision challenges. But I had no problem with it. I did it all by myself.

Their website was very simple and straightforward. It was very easy to use. I purchased the policy with my mother. We didn't want the full coverage. We wanted the middle. It's good because we want to over-insure and it wasn't that long of a trip. I got sick and had to call a doctor to the hotel. He came and gave me prescriptions. So I will file a small claim this week.

I was going overseas and did not want to take a chance on any medical emergencies. I went with Generali, and I liked their price and offer. Setting up the process with them was easy.

Selecting a policy from Generali was very easy and user-friendly. I would recommend it. I got it to make sure that I was protected in case unforeseen circumstances happen.

Generali has a good policy. The policy is pretty clear about what they cover. The coverage is higher than that of other companies, and it’s for 250,000 for medical. The price is about right. I really looked into each detail of what they cover and compare with the other one. The other one may be a little bit cheaper, but they do not cover up high like Generali does.

I used Generali before, and I got nothing but positive feedback. I made my purchase online and the process was easy to understand. It took about two minutes total. It was very quick and painless. I would recommend Generali, and I would go with them again.

I went online on Google looking for travel insurance. I'm a travel nurse, and they weren't sure if I was going to be able to start my assignment on time, but I had to lock in some place to stay, so I would not be without a place to stay. So, I locked in. I wanted to get that travel insurance in case I had to cancel the trip, which I ended up having to cancel the trip. Generali's prices were good. They were very helpful, too. I called them on the phone and the agent walked me through the process. It's nice to talk to a human on the phone for a change. That was a nice touch. I would tell others that it would be good to check Generali out. I had a good, positive experience with them. It was easy to do business with them.

I've used Generali for years. I liked their service and price. They have great customer service. I've recommended them to a lot of people.

My brother compared insurance companies and Generali covered emergency visit that others didn't provide. We took a trip to Punta Cana and we got their policy as a precaution. I would recommend them.

Our experience with Generali was okay. My mother-in-law was handicapped so we purchased travel insurance in case something medical happens. We had three policy options to choose from. We did the purchase online. I couldn’t say anything wrong with our online experience. Their website was straightforward.

What a pleasure it was having my claim reviewed by Senior Customer Care agent, Joe when I called today. Joe explained the process to me clearly and slowly, and he reassured me that my claim would be handled promptly. In the ridiculously fast paced society that we live in, it is so refreshing to have your needs met by a sincere voice of reason! Thank you so much Generali, and thank you so much Joe!

First time using Generali travel insurance. Flights disrupted secondary to US/IRAN war- flight path change for homebound flights. Generali denied the claim (using small technicalities lost in long lists in paperwork) and has not responded to my inquiry disputing the claim. I notice many of the great references (5 stars) actually did not need to submit a claim. Also found it difficult to find this page to write a review. Will definitely not use Generali travel insurance in the future and will never recommend it.

When I was traveling, I picked Generali which I learned about through word of mouth. Though I didn't have a claim with them, my experience was fine.

When I signed up for a Smithsonian trip, it came with free emergency medical insurance from Generali. I also got the Generali travel insurance along with it on my own. I spoke to someone over the phone as I didn't know if I had to take out a separate policy for an add-on to the Smithsonian policy. The travel insurance is pretty expensive though. I did not have to use it and you don't know until you need to use the service whether it was worth paying for.

My husband got sick while in Mexico on January 27, 2025. While the company was great getting my husband out of Mexico and helping us find a hospital in Oregon and also reimbursed us for what we had to put out in Mexico they have been dragging their feet on paying the hospital bill from Mexico. It has been over a year and nothing has been paid to the hospital. Everything has been submitted by myself and by the Mexican Hospital. I had to submit things multiple times in multiple ways also.

Apparently, all health conditions are considered pre-existing even when they have not been identified by medical personnel prior to the purchase of the insurance policy. Our friend and co-traveler was informed of a medical condition after the purchase of travel protection. Medical documentation was provided as evidence of that, but Generali ruled it pre-existing. According to that ruling, every condition would be considered pre-existing. If going to be the case, potential buyers should be informed.

Purchased a plan through AirBnB while renting a home. I'm an American who traveled to Bali, Indonesia. Qatar canceled my flight from Bali to Doha and the rest of the legs of my flight because of airspace closure on March 1, 2026. Upon purchasing on AirBnB's platform it clearly lists a breakdown of coverage but not exclusions. This company denied my claim saving them from paying out and they kept my initial payment. Win Win for them! My flight was supposed to depart on March 1, 2026. Dealing with getting out and insurance companies like this turning their back is uncontainable.

Beware of Generali Global for renting through VRBO. They keep looking for "fine print" loopholes and requesting unrelated documents to continue to delay/deny your legitimate claim, hoping that you will just give up - more documents, more hospital/doctor statements, documents from VRBO owners that you don't even deal with directly etc., etc. Not sure why VRBO recommends this agency for rental insurance. According to others, Travelguard is much more consumer-friendly. **

I'd give it zero stars if I could. This firm was totally unresponsive to our needs. After days of nonstop rain, we had a flood in our Michigan home's basement just two days before we were scheduled to depart for a VRBO condo rental in Oak Island, North Carolina. VRBO had recommended getting the Generali trip cancellation and condo damage insurance, which we paid hefty prices for. Not only did we not get any relief for the cancellation insurance, but we also paid a ridiculous fee for the condo damage insurance. We never got closer than 850 miles from this VRBO condo rental in Oak Island, NC. We never made the trip. We never crossed the threshold of the condo rental. Total ripoff to charge for condo damage insurance in our case!!

I submitted a claim and documentation for a travel delay that resulted in having to purchase a new airline flight, a hotel stay, and meals. After a month, I received an email telling me to submit documentation which I did. After several calls to Generali, I was given the direct line for my claims agent. I called them multiple times over four days and left messages. None of my calls were returned. I am frustrated by inability to reach anyone who can tell me what I need to do to have my claim successfully processed and feel as if this company is behaving fraudulently so as to not honor the insurance policies they've written.

We had to cancel a trip due to a huge winter storm. We were stuck at home for over a week. Didn’t even get mail for longer than that. Submitted claim. Denied. Requested an appeal with the notice posted from the Mayor’s office stating our city was in a state of emergency due to inaccessible roadways. Denied. Recommend using another company.

Do Not Use This Insurance Company. Scammers. I was involved in an accident which was not my fault, I am 79 years old and the carer for my disabled wife who has Multiple Sclerosis, I provided both front and rear dash-cam video to Generali via my insurance broker. Generali gave no response, I was supposed to have on my insurance a substitute vehicle in the event of my car needing a repair. However when I needed a substitute car I was told I would have to make my own way to Tenerife airport after delivering my car for repair to the repair garage to sign a new car hire agreement with an unknown car hire company whose terms and conditions were prior to attending at the airport unknown. I would then also have to pay this car hire company 200 euro deposit.

In the past I’ve experienced great service with Generali. However this time I’m not a happy customer. The claims portal recognizes my policy number but won’t move on to the next step to open a new claim. Calling the Claims phone number involves screaming at an AI bot - the worst gatekeeper ever experienced. I was finally transferred to a human who was very pleasant and informed but couldn’t resolve the issue. When will these customer-facing organizations realize their cost-saving measures only alienate current and future customers? I normally browse insuremytrip.com but the Airbnb only partners with Generali. Next trip I’ll pay more to avoid Generali.

I wish I could rate the travel insurance itself, but I was so appalled by the customer service that I felt compelled to warn others. My attempt to resolve a simple query turned into a 50-minute ordeal. After waiting 30 minutes to speak with someone, I finally reached a representative who was immediately dismissive and annoyed. She misgendered me from the start, and when I politely pointed out her error, she hung up on me. I tried calling back, but spent another 20 minutes trapped in an automated phone loop that eventually disconnected me.