GEICO Reviews

I was in an accident where the driver who caused it was also under Geico - they tried to assign 50% liability on me to save money. I had to hire an attorney to deal with them and was told this is how they operate.

Great, I wish they would lower my rates. Excellent if you need services, they a plan one stop shop, carry car to the adjuster, repair shop and car rental in one location. They online customer service pay your, even electronic insurance ID card.

We had a recent accident and Geico responded quickly and efficiently. Their assessment of the situation was very fair and they compensated us adequately. Their phone service is also very polite and efficient.

Always a great experience and no hassle! Take care of business and always willing to help no matter the situation. We have been with them for years and no complaint here. Wishing the insurance would go down and not up. Not the company. It's the drivers in California.

I changed to Geico about 3 or 4 yrs ago due to increased premiums with the former company. The premiums were doable even with 2 cars. When the 2nd car was totaled, they were there to assist with the claim without a lot of hassles. I also switched homeowners insurance through Geico and have no regrets.

This is the worst over-priced insurance. Do not get insured by Geico. Run and get some affordable insurance. They do not care about their members. All they care about is the money. The supervisors are undertrained. They are not empathetic to their members' situations. They need further training. I am a safe driver, with no accidents at all, and they still do not try and accommodate me when I need the help. I am actively looking for another policy with a company that shows empathy for their members.

While expensive, they take care of their customers & customer service is top rate whether filing a claim or just needing information. I also like the fact that they are willing to explore avenues to save you money.

No waiting on the phone. No loopholes in the policy. Straightforward language in the policy. Agents who speak up on the phone and don't mumble, and who have genuine interest and enthusiasm in their voices! Quick follow up and responsive follow-through. What more could someone ask for?

Cheapest rate I've seen in years. I get full coverage for under $100 a month. Also, all changes can be made by myself 24/7, no need to contact an agent during business hours. I can also call them whenever I want.

Phone service is good. The price is right. I have never been in an accident but I imagine their service is good because of my family & friend who use Geico.

Geico is amazing. 2 not at fault wrecks by uninsured motorists. Adjusters were quick to call after accident and this happened when hurricane Harvey and Maria hit so they were swamped yet still managed to take great care of us. Kept us in our rental car longer due to hurricane claims and my policy rate never went up.

GEICO has the best price for the full coverage and no deceiving ad than any other one I used like Progressive, State Farm or any other. Their customer service and emergency road assistance is very good and the app on the phone is very convenient with GPS locator. No matter where you are they will send someone to reach you.

Geico should stop raising rates for good drivers. I was told that they raise my rate because of accidents in New York. I signed up in December 2018 paying 154 and now I am paying 195. I would love for people to stick to what they say.

After years of higher prices in Oklahoma, I moved to SD for more coverage at a better rate. I live full time in an rv travel around the country working, seems like all insurance companies are seemingly taking advantage of rv'ers because of the option we have more money because of the price of our rigs. The price is no difference than a home but yet we're considered homeless. I feel Geico says they're better..I hope to not need to use it but my research leads me to believe they have my best interest at heart.

I am 59 yrs old with a clean driving record and have continually shopped competitors for better rates and haven't found better in both pricing and coverage. Prior to changing to Geico I was impressed with their service. My vehicle was hit at a light by a driver with geico insurance. They covered all cost and provided me with a rental vehicle.

Geico is one great insurance. I have had them for years. And I have shopped elsewhere. And found them to be the best for me. I do not have the ability to say anything more. They are just wonderful. My late husband had a accident and the car was total. They sent the check right away. I hope this is enough.

Their customer service when we had an insurance claim was first rate and included follow up to be sure everything met or exceeded our expectations. Couldn't be happier and a lifetime guarantee included on parts and repair.

My only issue is the billing. I would rather be able to pay the entire year with a fixed amount monthly, than every 6 months. I would also prefer a paper invoice because sometimes the email notifications get mistaken for spam or junk mail.

When I lived in Connecticut, we had 2 cars insured by GEICO. My husband's car was stolen from company parking lot while he was working. The police found the car and GEICO took care of the claim and immediately dropped us afterwards. We had clean driving records, no wrecks, no other claims filed. Would never do business with GEICO again.

Geico has really great rates, but they make it difficult for you to receive a quote in certain states (they make you call in to request a quote by mail). Very great rates, and good coverage options.

I have been with GEICO since I first got my own car insurance. The customer service cannot be beaten. Every representative I have ever spoken too has been helpful and courteous to a fault. Their app is very easy to use and allows for self-service if desired. When we needed to make a claim, the process was smooth and GEICO made sure that we were inconvenienced as little as possible.

I've been with Geico for decades. They have the best rates and are true to their accident forgiveness policy - my rates remained the same even after an accident, and they provided a great rental while my vehicle was being repaired. My rates went up when I moved to Florida, but that is due to dumb Florida drivers. GEICO still has the best rates hands down.

Geico was great with us on the two claims we submitted. They made it very easy for us to recover from our losses that were no fault to us. The representative and insurance adjusters were professional and courteous. We couldn’t be more happy with any other company.

It's better than my previous insurance and certainly less expensive. I've actually had a good experience with them over the phone but not great digitally. Their letter was curt and demanding but when I called and spoke to a representative she worked it all out while I waited on the phone.

They DID not tell me that for ten dollars more a month I could get total coverage on my rv until after I got broke into twice. Seems to be getting very costly. They have been very helpful when we call.

We were skeptical on switching to Geico at first. We had State Farm for years. We had to make a claim, husband met a doe. Geico sent him to Service King, had a rental in wait. The car was fixed in a week. Great company, I would give them two thumbs up to anyone.

I have used GEICO insurance for over 15 years and I have had nothing but superb service. When I had an accident it took them no time to start the process and my claim was honored. I like Geico because it is so easy to make changes to your policy to find a price that you can afford. Customer service is great and they are very efficient.

I was recently (today), rear-ended by another vehicle on my way to work, and filed a claim with Geico, which has resulted in several Emails sent to me, many of which have links provided in them, but I cannot use these links because they claim to be sending me a text message security code, that never comes. I thought this may have been a solitary issue, but every Geico link requires a security code to be entered, and there is no other option but to have them send it to you by text, which they do not seem to be capable of doing for some reason.

Geico auto for me is too expensive. They don't give you important information. I don't trust them. Not informative at all. I was told my insurance is cheaper if me and my daughter combined our auto insurance but that is not true according to Allstate insurance when I called them for a quote for auto insurance.

I have had GEICO for many years. I have had quotes from several other companies over the years, but none ever saved me any money. I have had several claims against Geico over the years and they have always with one phone call taken care of the claim. I was hit by an uninsured driver several years ago and Geico took them to court and recovered my claim. They are easy to get in touch with and always very helpful.

I am prior service military (veteran) and have been using Geico's military department insurance product for a few years now. Very happy with the price especially with multiple cars and a motorcycle (even though you have to have a separate policy for the motorcycle). My FICO score has gone up so I will be shopping other companies soon just to make sure I'm still getting the best deal but so far I've been happy, I've had 2 claims for window repair and they were handled quickly.

They walk the Talk, low premiums, but when it is not your fault slow to pay. Mine is an example for me. I was driving on a road and hit by a drover who failed to stop at the stop sign. Plow into my drivers door. My Airbag went off. Meanwhile the auto driver bailed I pressed the Onstar button, the fire, ambulance and fire came. The vehicle 10 minutes later was reported stolen by a female own. This was 8 months ago. My full coverage policy half of my predecessor insurance has not fully paid the claim yet in full.

Geico is a trustworthy company. They have excellent customer service. Claims are handled fast and efficiently. However they are more expensive than most for my area. They also used to outsource their property insurance. They don't offer motorcycle insurance.

I have been with GEICO for a number of years through a number of claims. Once my car was a total loss and they helped in getting a rental car until I could acquire a replacement vehicle. Another time my car broke down and they organized a tow to the local garage. My only gripe is that their app could be better. It was difficult to navigate and when you're standing by the roadside trying to organize a tow, you need it to be so very easy. Overall I would recommend them, not least for the amazing customer service you get when you call them.

I was with Progressive paying almost $100.00. I took the same policy to Geico and my bill was cut in half! I have full coverage along with roadside assistance, which I need because I locked my car keys in my vehicle about four time in one year!

I have used quite a number of insurance companies over the years including AAA, Farmers, State Farm, Liberty, but have not received the customer service, price, and coverage, that I get from Geico. I'm a multi-car insured person as well as a motorcycle. They have done a wonderful job and wanting to keep my business through pricing and proper coverage.

It is difficult to report a roadside problem if you don’t have their app. I needed road service and called. They kept referring me to their app. I’m old and have arthritic fingers. Using an app doesn’t really work for me, especially using my phone. I explained to a rep after about three transfers, and he was very helpful.

Geico was the cheapest I found. They also work on my due dates. I can call them and change the payment date. When a person hit my car at no fault to me Geico did not place it as a accident I had. Thank you Geico. They also told me ways to lower my insurance. Who would do that?

Very good company to do business with. They are very prompt in responding to windshield or other claims. I highly recommend using Geico.

After a claim rates really went up. Claims adjuster and claims telephone personnel were extremely nice and helpful. Geico paid on the claim fast and paid a fair amount. Phone customer service are nice, helpful and very good at answering your questions.

I switched to Geico when my current insurance kept going up without any reason. Somebody had backed on to my car and left a small dent on the bumper. The other party was insured by Geico. I was going to call them later to start a claim. Before I could call, Geico called me and they were ready to fix my car. I was impressed. When I switched to Geico, I saved a lot of money also.

While I have never filed a claim directly during my 6 years as a customer, I can say without a doubt I love GEICO’s customer service. The mobile app is definitely 5 stars! So easy to use, make changes without having to contact anyone!

Extremely professional, courteous and responds quickly. Great customer service. I was recently in an auto accident and they were quick in their response and help to ease the process.

Every aspect of managing my policy can be done on-line or through the app. I have had to use roadside assistance and windshield replacement several times. Absolutely no hassles. I used the app, they came, I signed. Everything was taken care of.

Earlier this year, I was rear end by three out of 4 cars cars. It was the first car fault. She has Geico Insurance. One of the cars was total lost and the insurance of the lady who hit us is really low. This car crash excess the limit of her insurance. I have been waiting for 8 months to receive a check from Geico. First, I had an adjuster named Christa. It was hard to reach out Christa, her calls ended it up in her voicemail. I was able to talk to Christa less than 5 times in a period of 7 months. She gave me the same answer every time we were able to talk to her. It was frustrating listening the same answer over and over again. Now, we have another adjuster and it is almost the same history. It is easy to get payments from client; however, when it comes to claim, it's a NIGHTMARE to receive a check to fix my car, it was not even my fault in the crash.

Even though GEICO has the best rates for me as compared to Allstate, USAA, Progressive and The Hartford, it is still too expensive in my opinion. I will say that their customer service is exceptional. No robo operator.

Customer service and price are a big part of why I chose Geico. A friendly voice that I can understand. I'm not much of an app user, but their app is very simple. They go over every detail of my policy. And always seem to give me the quote in my budget. I've had to to de-insure a vehicle and they walked me thru the process. Have been with them for over 15 yrs.

Very pleased with Geico. They gave me a rate and deductible much lower than my prior Farmers insurance policy. Last year I had to make a repair claim on my recreational vehicle and the process was super smooth with a check cut within days of making the claim.

Been with them over 50 yrs, excellent customer service, rates comparable, claims handled efficiently, road service not limited like others, never had a dispute or problem. Also love their tv commercials.

When I started with Geico back in 2009 it was in 6 month portions and about $20.00 per month. Now it's $34.75 per month and I've never had an Accident or anything else. When asked why my Premiums keeps increasing they say it's because the Risk's in my area have increased. So, in other words, I'm paying more Premiums because other drivers have DWI, Accidents or Moving violations.... NO FAIR AT ALL...!

From someone hitting our car to our learning how to drive child, Geico has done a great job of informing us of our coverage (sometimes, in the heat of dealing with life, you forget what you should do). They made sure we had rental cars for the time needed to make the repairs. They kept us informed of the status of the repairs. While you don't want to have any accidents, when an accident happens, you want to make sure your insurance company is knowledgeable and Geico has been that with us.

Reps are courteous, helpful and informative. I had a claim (not at fault) which my deductible was reimbursed. I didn't like the fact that used and other than OEM parts can be used. I can see why accident history can take such a toll on resale value. I also feel the insurance company should recoup depreciation from the at fault insurance company. Even though I've never had an at fault accident in my entire driving history (35 years+) my insurance increases every year thru Geico.

Great customer service, no pressuring, always very competitive. I get insured with either Geico or Allstate, both very competitive companies. I always shop around a lot every 6 months or so maybe a year to get three best possible price.

If you have a claim for over $2,000 expect a hefty increase in your premium. My first fender bender in 25 years with GEICO. Bill came to $2200, I paid my $500 deductible, the increase in premium is to cover their cost and then some. Switched to the Hartford.

After the sudden death of my mother and an unpleasant experience with her homeowners and auto insurance company- I called GEICO to see how they could help me in getting coverage for her auto and home until I could sell both. They were sympathetic to my situation and was able to assist me. I have been a policyholder for years and they made my life just a little easier during a difficult time. THANK YOU!!!

I have been with GEICO for 22 years. I have always been treated well. I don't really want to be with any other company. I have been trying other companies they just don't have what it takes to get my attention. I will stick with GEICO.

Geico has been the best car insurance for me. I have received quotes from other car insurance companies, but they cannot beat the premium that I pay with Geico. Customer service has been great also. They are there when you need them.

I wish pricing was better but the customer service is great. When I've had claim they have always responded quickly. Service reps are knowledgeable and helpful throughout the process. Never had to worry about the process. They guided me along the way.

I generally believe that insurance, overall, is a bit of a scam, in that we're sold "peace of mind," and yet more often than not have to battle, to some extent, for relief that should by all rights be ours when precipitating events occur. I will say, however, that in the years I've held auto insurance through Geico, and experienced an accident, they were quick to respond and quick to protect me when the folks I hit attempted to sue. Overall, I think Geico is a big enough insurance company to understand the "game" in order to remain profitable, but also continue to understand their most basic mandate, and seek to fulfill that responsibility when warranted.

Bill went up 50% with no notice and no unusual activity on my part. Horrible. When I called to inquire as to the increase, I was told that everyone had an increase and it was the cost of doing business in Arizona. So I am searching for a replacement of this service. 24 years and no issues. You would think I deserve at least a letter of explanation. How disappointing.

Their customer service is excellent. Their rates are among the best for the NY area. So far dealt with them on two minor issues (blowout on a highway - received towing reimbursement in about a week, hit a car door when driver threw it open without warning - considered 100% other driver's fault).

Great price, and my daughter had an accident when she was 20 and away at college. They got her a rental car and helped her when I could not be there. The other person sued us and they took care of all that and kept us informed throughout.

I have to cancel my policy because they state that it would be 109$. Once I bought the policy they charge 148$, which I didn’t agree to. How unprofessional and illegal this is. Now it would take 5 to 7 days to get the money back. GEICO should be ashamed.

The customer service has been great especially with roadside. Of course the cost is a lot but I guess that's how it is. I like the fact that they tell you when your discount is expiring. I've been with them a long time.

GEICO is pretty good, but expensive. I don’t think the other companies are any better, which is why I don’t insurance shop. One company may offer something better in a type of coverage, but they have to make up for it somewhere else to keep their profit margins. So all in all I think the companies are all the same. A company may briefly offer lower rates to pick up new customers, but they’ll likely raise their rates over time. If you change companies too soon they may even charge a fee.

I believe that at my age and experience my car insurance could be cheaper. I am a 61 year old widow with many years of driving experience and a clean record. Shouldn't I be able to have a discounted insurance?

Geico customer service is great. When I call them waiting time is short and they are efficient and helpful. I think the price is reasonable. Any time I call them, they always have the right answer for me and they are very helpful in finding the best solution.

I have never had to use my insurance. I feel I overpay due to my credit score which is bs as I have hardly ever filed a claim. So as with everything else we are judged on something that has nothing to do with how much I should pay for car insurance.

Very expensive insurance policy. Always change the price. Always need paperwork and registration papers. Customer service is great. But price changes is not good. If you take out any car they bring price of other car up. No discount.

I loved geico but unfortunately was forced to change because in Texas they didn’t offer rideshare insurance. I’m a driver for Lyft Uber and it’s a must have to do that job! The premiums were great in comparison to other company’s. I now live in Fla and thought I may check back in with them on that to see if they offer rideshare to Florida drivers. No complaints with Geico. They were above all the best price for me.

Best price of all the auto insurance companies I checked. They even lowered my cost one year. When needed once, I found the service prompt and effective. Got locked out in a snow storm in a different state one weekend evening and the guy came and did the job pleasantly.

Geico refused to use manufacturer parts and forced me to use after-market parts on my 50k vehicle. I had to pay the huge difference in out of pocket. After the claim, I called and refused after market, they proceeded to not inform me that this was rejected. They refused to work with the shop and it took multiple supplements with other issues aside from the after-market issue. When I talked to the claims supervisor, Adam **, he was very rude and constantly speaking over me and not answering my questions. Awful experience. What's the point of insurance if your car isn't the same after the accident?

I only recently switched to GEICO and can say much more at the moment although years ago they were very in another state. My son recommended GEICO and I left Allstate and compared Liberty Mutual, before starting new policies with GEICO.

Client since 1985. Excellent customer service, thank goodness I have not had to use my insurance for any accidents in a long time. But when I did, the first thing asked was "Are you okay?" Fair prices for my age.

They've got your back!! They keep you informed! They are quick to respond for repairs or questions! They should be advertising customer service and not savings!!! I would never switch. They have been my provider for almost 40 years!

Started with them when the doc said I could drive again, after 12 yrs of medical prohibition. They were great, but as time went by, the prices shot up. No accidents, no tickets, nothing, but the prices soared. Guess it is time to shop around. Or fire the lizard...

Have been Geico policy for 55 continuous years. 24/7 service has always been prompt and great. Received discounts for good driving record. My premium has been lower than the competition in the past when I compared rates with other major insurers.

They continue to offer the best rates and their customer service is very good. I have never had a problem. I never had a ticket or accident claim and they are the only company to give me a discount for that.

We have had Geico since 1975. I can’t recommend them enough. Always willing to help and there 24/7. We have even used their sister company in Europe which was fantastic also. We have shopped around but haven’t found a better company and also have great renters insurance policies when we rented.

I get a discount because I was in a fraternity, my wife is a teacher, we've been with them for years... It is really nice to keep getting discounts without even trying. There isn't much else to say, which I think speaks for itself.

I've compared many companies for the same coverage, and Geico always stand out as the lowest priced with great customer service. I've had them in N.J, Texas, and now Florida, for the previous 6 years.

Great customer service. Always professional and helpful. I find the cost to be high for whatever coverage you have even if you’ve had Geico for over 10 years and never had any type of insurance claim.

Their rates have gone through the moon in the past 2 years. I am looking elsewhere to see if I can get the same coverage at a lower price. For three cars I'm spending almost $8000! Two years ago it was $6000.

I think Geico is a great insurance company. I’ve been with them for over 10 years and I don’t believe I’ve ever had any issues with the customer service at all. They treat their customers very well and remains professional at all times. I pay $115 for full coverage on 2015 Hyundai Sonata model vehicle compared to other companies who tried to charge me 190 dollar or more in Texas. Like the jeopardy game on tv, I choose 115 Alex. I feel like I’m winning.

Great company and great app. Every time I have contacted customer service they were professional and friendly. They answered my questions and took care of my problems. GEICO has the best commercials too. I would recommend them to anyone.

I have utilize Geico auto insurance for the past 10 years with nothing but good things to say about them. Their coverage fees are lower than most on the east coast and the coverage limits are great. When I call the office for service their representatives are very professional and knowledgeable about their product and service offerings. I am so satisfied with their service that I have had my father, uncle and brother switch to Geico for better service, price and coverage. I have also insured my house with them. Great company!

When I signed up for the insurance they ran my details, gave me a quote which I accepted. When the police was issued, and several weeks into it, they changed the price which was very disconcerting. They claimed that my credit rating had changed from the time of my call and one month in. I checked it and it had gone from 830 to 815, both considered excellent. I did not feel it was justified to raise my rates, but they did anyway.

Have been a Geico customer for 3 years. Their service reps are helpful whenever you call them with any questions. I would think they would give long time customers with no accidents a little more discounts when renewing their auto insurance.

Dun and Bradstreet have their hand in GEICO but they will change your driving score by lowering your credit score and making your payment higher. They said they got out of the credit business to the court but they did what they do best lie, lie, lie.

The online service is terrible. When I earn enough money, I will gladly pay more elsewhere, than deal with this terrible service. I needed an ID insurance card, and it will not allow me to pick the names of the drivers that appear on the card. One of the names that DOES appear on the ID is not even an insured driver but her name is there nevertheless. When I looked for help online, I got asked to log in over and over, till I got stuck in a loop. Now, I can log in.

I had really hard time to contact the claim manager, left voicemail and kept calling but never got the call back. I even replied to the email I have received from them but no reply at all. Apparently, they dont want to pay for the repair at all.

I called GEICO to switch my car insurance. They came in with a few dollars cheaper per month than the car insurance we had at the time. Geico took my info for automatic payment. They then overcharged me every month until I noticed. The overcharge was close to $70.00 per month. They are saying too bad. They NEVER emailed me a change of charges or mailed me any copy of anything. I am cancelling and I would say people should be aware. I should have checked the charges on my credit card, but since my husband had been laid up from surgery that's where I was focused. I have reported them to The Attorney General of Texas.

Geico set up my claim, sent an adjuster out, deemed my vehicle as total loss and sent documentation of incident only to back out and say, "Sorry this isn't covered with your policy." They said it falls under mechanical and the supervisor said it falls under “negligence” and that's not something I have with my policy. Background of situation: I received an oil change that seemed to mess up everything in my car.

I had been in Geico several years, looks like good in NJ, after moved to FL. fee increased a lot. Every year increases, does matter you have any accident or not. If any accident, if not your fault, insurance fee also increases. I paid nearly $9,000 for three cars each year. Only two non-fault accidents. Premium jumps a lot. I have to leave Geico. Now pay less. I give it two stars because customer service is good.

Geico insurance company 4608 Willard Ave Bethesda Maryland or Chevy Chase Maryland their staff attorney ** files false insurance claims through the courts of Maryland, used improper addresses on people to assure they do not show up in court. Once he get a judgement by default for failure to appear on defendants he then use the Department of Motor Vehicles in the state of Maryland to suspend driver's license and Vehicles registration even though my vehicle head insurance ** refuse to accept my insurance company or bring a claim to my insurance company because he know there was no damage to his client vehicle or injuries after several complaints to the Maryland Insurance Administration as well as the DC Bar Association and the Maryland Attorney Agreements Commission.

I am reviewing a contractor of this company. I have Geico auto and renters insurance and have had no difficulties. However, I have tried today to cancel my father's renters insurance. He has passed away. The bill shows the phone number for Geico. When I called I was told I have reached the wrong department. I was placed on hold, reached another department. I was told that the policy is through Assurant, a contractor. I was placed on hold again. 30 min later I reached them. The person I spoke with told me she is unable to cancel the policy, I have to do this online. How? This is not my policy. She was not able to provide more information as to why she was unable to cancel the policy. I asked to speak to her supervisor. After 15 min on hold I gave up. I reached another representative (in the sales department, much higher rate of literacy in this department!), who told me a written attestation was required and would be initiated via email sent to me.

Our entire family have been Geico customers so we were shocked as to the handling of a billing glitch. My daughter had a spotless record with Geico for many years, no claims and paid her bills on time using autopay with paperless billing. Her credit card expired and a payment was denied. She just gave birth, was in between jobs and in the process of moving to another state. The one email was overlooked in the turmoil, in fact it could have even found its way in the spam folder. Then came an email stating that her insurance ended, did she want to reinstate it. She quickly called up Geico to clear up this issue, pay the unpaid bill and provide the updated credit card expiration date. The representative said ok but her insurance would go from $165 to $241! She said to reduce the increase by a small amount, she would have to take a defensive driving course!!

I had an accident, I was assign the worst adjuster in the state of New Jersey. He doesn't follow up. At the time of the accident I had full covered, there were some fees Geico didn't pay for example--towing service. I would never recommend this insurance company to anyone.

Been with Geico for the past 5 years. Never had a ticket, never missed a payment, never filed a claim. No past tickets, no lapse in insurance, no flags EVER! Today Geico tells me they are cancelling my insurance in 30 days? Beware!!!! Even a perfect driving record can get you cancelled!

Geico misinformed me on a claim and then turned around and wanted me to pay double. It took days/weeks for me to talk to management. When I finally did he stated there was nothing he could do. I asked him to listen to the phone recording and he stated well not all of them are recorded (of course not). When talking to a claims representative, she told me I should have lied. So since I was a truthful citizen, and Geico staff is not properly trained, I was penalized. Any company who tells me that I should have lied, is not a company I want to be associated with. My husband is in the military and we have been with Geico for almost 3 years. That is not a way to treat your customers. I would not recommend Geico to anyone. In fact, everyone in my family has switched to USAA.

Gabe's Collision in San Antonio, Texas is partnered with Geico and was recommended by them for auto body repair. After researching, it also appeared they work on higher end vehicles. I was hit by a Geico insured driver and ended up taking my Corvette for service here. Although the repair to the body was well done, I picked up my Corvette with a 14 inch crack in my windshield. There was no damage prior to dropping off the car. This is confirmed in a thorough vehicle assessment and pictures taken by the Geico adjuster upon drop off. Even with the detailed document, pictures, and request from Geico to replace the windshield, Gabe's Collision refused to take responsibility.

Geico is the WORST car insurance company. BEWARE! On several occasions I have requested roadside assistance when I did have that on my policy and they DECLINED to send it, saying I wasn't "signed up long enough" to receive it (after 2-3 days on 1 occasion). On the most recent occasion, I was given the biggest run-around on a simple tow request. What they did was send the least reputable tow company imaginable who then proceeded to extort a vastly expanded amount of extra money from me ON THE SPOT at the destination for the tow! The tow company claimed the mileage was higher, they charged $6/mi for every mile above 6 miles, and the agreement Geico had with ALL tow companies they use is first 20 miles FREE to customer, and Geico pays for that.

I am 42 years old, and have used Geico auto insurance for most of my adult life. I was never in a single accident until about 2 years ago. I was hit head-on by a distracted driver. I was injured in the accident. The airbag deploying tore the labrum in my right shoulder. Surgery was required to repair it. Followed by physical therapy. It’s still nowhere near what it used to be. The accident was ruled his fault and I received decent settlement from his insurance company (Liberty Mutual).

Just wanted to prove you wrong on the phone. I was told that no one was scheduled to re-look at my car. Well this is the name that I was given and he was scheduled to look at my car on 9/7/19. His name Randy ** but since he was a no show for 2 days I am done. So I just ripped up that joke of a check you gave me. I am tired of playing the blame game and you guys are good at it. I am tired and my health is not good and I need my car for Dr appointments. I am done. I will not play your game. The problem was your first adjuster did not know what he was doing. My car is pearl white and requires 3 coats you put in for an aftermarket bumper. I will not accept an aftermarket bumper. They peel and I will be at the shop constantly having it repainted so will not take an aftermarket bumper. It needs to be replaced with a real Mitsubishi bumper. I will not accept anything less. I should not have to.

This company will tell you how nowadays this is needed. But when you get in an accident they are against you and will swear nothing is wrong with you and deny paying or try to negotiate little to nothing and they pull for nothing. So keep your money. You will only have to give it to another shark. They are not for you ever. It's all about your money.

In my experience with this company the customer service reps are awesome. Easy going. Makes you feel comfortable enough to want to call and let them know if anything happen to your vehicle but when it comes to making a claim and working with the staff members like for example the adjustors they are out to find any and everything nonexistent things that they can find to call clues or "evidence" to not pay on your claim. It's like you pay all this money for nothing in hopes that if something was to go wrong with your car you know your insurance company will at least have your back and that you won't have anything to worry about. But because I went down into a pothole on I-787 and didn't call the police 'cause it wasn't an actual accident and also wasn't able to stand in the middle of I-787 to take a picture of the pothole and because my mom was in the hospital I'm trying to fraud. No dummy.

I have been with Geico for 15 years and I had to file a claim because of a hit and run. Geico wants to do a patch job on my Lexus and put a part from the junkyard!!! They said so they can save money!! According to Geico I have absolutely no say in how my car is going to be fixed!!! I pay A LOT of money each and every month on my vehicles and have never defaulted in all my 15 years!!! Who does a patch job on a Lexus!!?? I am so very disappointed and disguised!!

I just had to deal with GEIKO to get reimbursement for my expenses (Uber) while my car was in the shop. First, they did not let me have a rental because they just could not get all the papers in order, while my car was already in the shop. So I did not get a rental, and was using Uber or asking friends to give me rides. Once the papers were finally ready - they told me that since it was too late to get a rental now, they will just reimburse me for each day of me not having a car, at a $25/day rate. Weeks go by - no reimbursement, I make multiple calls (hours wasted) - and hear the same story, they need more evidence that I had to use alternate transportation for 7 days, since the document with the repair estimates lists 11 hours as the estimate.

I am thoroughly disappointed in how Geico claims to guarantee excellent customer service, yet that is the furthest I have received. I have called other companies to search for new insurance and I have received better service and communication. I have been fighting back and forth to get a claim resolved since February. My first agent, Samantha, was impossible to reach and my second, Shanicka, is better but I still have left voicemails that have not been returned in a timely manner.

I had GEICO auto insurance several years ago for six months only. I switched back to Nationwide when I learned how expensive my homeowner’s insurance was going to be with Nationwide if Nationwide didn’t also have my auto insurance policy. My auto insurance has been back with Nationwide for at least four and a half years. Today I went to the license plate agency to renew my license plate on one of my cars (I didn’t even own this car when I was with GEICO). DMV received notice from GEICO that they had terminated my auto insurance effective May 20, 2019. WHAT??? I was being assessed a $50 fine and am unable to renew my tag until I get a certain form sent to the license plate agency.

I went online and picked out a policy that met all my requirements. Geico quoted me a price and several different payment options. I opted to pay for the entire year upfront. I receive a letter from them four weeks later stating I need to choose to accept or decline uninsured motorist coverage and return letter. I had the letter in mail in two days. Two more weeks go by and I receive a bill in the mail. I call and talked to a customer service rep who told me they added more coverage (without my authorization) and that the letter they mailed out was already past the deadline (ON THEIR SIDE) so even though I returned the documents in two days, it was too late and I would have to pay...unbelievable that they didn't send required documents out in time, documents I wasn't even aware up, but I have to foot the bill. Cancelled my policy on the spot. They refunded my deposit, minus the extra bill...robbery!

Geico is the worse company ever starting with customer service and customer satisfaction. They lie, don't want to help, overpriced and cheap when it comes to your needs. My car got hit by their policyholder. The appraiser would not even come to estimate my car. I had to come to them. They also told me they spoke to car rental to lower my deposit. Enterprise never got a call from them. I got the cheapest car and they refused to upgrade it.

Please do not buy this insurance! My car suffered hail damage on 3/24 and was deemed to be a total loss. It is now 7/18 and I still have not received my settlement check. I have called everyone, left voicemails, left messages, sent messages but still nothing. I was promised the check would be mailed out to me but nothing yet. Please do not waste your time with this company! The customer service is horrible!

I am a retired DHS officer, I canceled my car insurance policy and was issued a refund. They claim they tried to place back into my credit card. I called after 2 week and was told a check was issued. Someone didn't read what was my mailing address and sent the check to my home where I don't receive mail. So they re-issued a check to correct address.. This has taken a month plus, to get a refund. This federal officer WILL NOT BE RETURNING TO GEICO. THEY GOTTEN TOO BIG AND mess up us that serve. Leo **

I was involved in an accident and Geico, being the other driver's company, sends me a letter for me to call them and give them my recorded statement. As soon as I open the letter I go ahead and try my best to cooperate and make this process go by as quickly and easily as possible. Because I am a minor they need permission from my father to speak to me, they get that right away, as we were willing to cooperate. I call back on multiple occasions to see what the hold up is and why they have yet to take my recorded statement. I'm told that the recording machine of the person handling this claim is broken, that it should be fixed within a week and I will be given a call back.

I have been Geico customer for over 10 years. I never had an accident. My premium went up 25% in February 2019. Since then, I purchased a car based on a quote they gave me. Few months later, they increased my premium by another 50%. Now I have to shop for different policy or to lower my coverage to a minimum. This is how they treat safe drivers. Thank you, Geico!

I’ve been a Geico customer for 20 yrs. I’ve never had to reach out to them for anything in the past, but the one time I have had to, it’s been such a HORRIBLE experience. My adjuster never returns my calls and Geico has not provided the level of service they claim to provide in this case. I requested them to review my claim and the facts of the incident multiple times, and yet they have made such an unfair judgement. I think it’s because both parties in the claim are Geico customers! My car was hit from behind while taking a legitimate left turn. The other party was turning right, did not yield and hit my car from behind.

In accident with their client. Uploaded police report showing Other driver issued citation. Report shows they were at fault. GEICO says they will contact me after speaking with other driver. Called them a couple more times, they stated they attempt to contact once per day. 10 days now, they have yet to contact me. Monday morning I will retain counsel on their dime. PS: I am also their client for 5 years.

After using Geico for a year I am NOT happy. You will get a lower payment, but at a cost. A minor fender bender (no cops, no damage to my vehicle, minor damage to other vehicle) increased my premium by $120+ dollars. Now I pay more than with my previous insurance. Recently, my car was totaled and now I'm being told I can't use my 30-day rental. I have to buy a new car in 5 days and return the rental. My policy doesn't state that, but the adjuster says it's an “amendment”. So, I've been paying for 30-day rental service I now can't use to be able to get a new car. You will get what you pay for. You'll get your lower payment to start but as soon as you need to use your policy, your premiums will skyrocket and they will cut corners anywhere they can. I will most likely go back to my previous insurance. A higher premium is worth peace of mind in this case. Again, you get what you pay for.

Hi, I have been Geico customer for over 2 years and got my 2 cars and 1 motorcycle insured with them. Never filed a claim for damage till date. First time called and filed claim for the glass of windshield damage. on June 13. The vendor of GEICO asked for inspection on June 15 and I provided them details and pictures. On June 23 they said they want pictures again. Then on July first week, they approved claim. A simple glass claim which was very small, they took like a month to complete it. They gave all kind of catch. The glass crack started expanding and the car was not safe to use anymore.

My car was damaged in a parking lot accident when another driver backed into me. He immediately apologized and accepted the blame. Contacted Geico same day, have had several phone calls (never can get the same person to respond) completed a recorded account of the accident. Provided them with his insurance, Drivers license info and car tag info along with pictures. All the reps say the same thing “Not your fault, they will follow through with USAA his insurance company, etc. The accident was back in April. Another call to them last week-same crap “we will get answers and get back to back to you in a day or two”. Another week has gone by and nothing. Never had any trouble with any other insurance company in my 50+ years of driving. One ticket and one accident in all these years that was my fault and this is what you get. Maybe if they ignore you long enough you will just give up. Myself I will be changing companies.

I purchased a car in GA on 5/12/2019. I drove to CA on 5/25/2019. After being in CA for a few weeks I noticed my check engine and HEV (Hybrid car) light came on. I made an appointment at Kia to have the car inspected. Upon inspection, I was told an animal has chewed through some wires in the car. I filed a claim with GEICO on 6/19/2019. An adjuster (Angel **) came out and inspected the car on 6/20/2019. He stated the animal damage was common because the casing for the wires are soy based. I did not hear anything back for several days. I sent a message through the GEICO system on 6/22/2019 and received a response back from Liz ** stating GEICO is waiting on the damage adjuster Angel **.

BEWARE of Geico – I had been a Geico customer for many years (Car & Motorcycle). I decided to checkout the Home Insurance. The quote was cheaper than my current insurance. I decided to sign up. The policy was paid. I thought this was all settled. 30 days later I get contacted that my roof needs to be replaced or I would be dropped from the policy within 16 days. Well it's pretty difficult to raise the money, schedule and evaluate roofing company estimates and get it all completed in 16 days. Long story short I was dropped. This is after being a customer for so many years with 2 other policies. Well they lost the other two policies as well. If they told me, "Wait before canceling your old insurance until everything cleared underwriting" they may have saved themselves from losing all the policies. Anyways I found a similar company and I saved $600 compared to Geico.

Found less expensive offer (95$ instead of 245$), did call to Geico client support with question “What is the process of policy termination and should I pay penalty for that”. Answer was: “Provide us with new policy information and no penalty at all”. It was two different representatives confirmed that. After some time I’ve got mail and call from collections agency for non-payment 100$+ Geico penalty. I can imagine what is like doing business with Geico - fancy looking and non-professional? Can’t wait till my Geico renters insurance policy will expire and I could switch to reliable insurance company. Though APP is very comfortable to use.

Changing to Geico was the best decision I made when I purchased a new vehicle. My new policy was less money with complete coverage and the process was so simple. They are really good about emailing with any updates and I feel confident in my coverage even though I have never had to use it.

Criminal company. Don’t ever insure your car with these pack of thieves. I’m filing a lawsuit this week for refusal to pay for my car. They are happy to take your money and make you feel like you are getting a good deal. Just pray that you never get involved in accident then you will know their true color. Can’t wait to see them in court. Bunch of crooked box of snakes. I have warned everyone I know about these criminals. DON’T INSURE WITH GEICO.

I purchased a used car from a dealer. On the next day I notice a crack in the bumper and of course I think somebody hit me. I called Geico to file a claim. Two weeks later a Geico investigator (Michelle) calls me to go over with me what I think happened. Where I was that day that it happened and so on. Then she says "well I have proof that the car was like this when you bought it." IT WAS! She says, "Would you like to see proof?" OF COURSE! She emails me a pic of the car from the lot where I purchased it with the same crack on the bumper. Obviously my husband and I wasn't aware, neither was the dealer. So now I'm just so upset that we missed the damage when we bought the car and of course cancel my claim.

A long time ago I couldn't afford paying six months at a time. When I did achieve the ability to pay every 6 months, for six months, I did; and I did so for years. Every five months I started getting cancellation notices and extra charges. This happened every five months for years and no one would tell me that I was "Officially" on a monthly plan, even though I paid for six months every six months for years. Finally when I reported them to the BBB they said, "all I had to do was officially change my monthly plan to a six month plan and all of this would go away".

Tony ** from Geico says “my car seats are perfectly fine and not damaged” after an accident. Also says “don’t waste your time submitting a claim.” Was he in my car when I got into an accident or did he inspect my car himself after the accident? This is his response to my statement of I don’t feel perfectly safe with car seats involved in an accident. He also refused to transfer me to his supervisor when I asked. I am definitely not taking GEICO as my insurance knowing a guy like Tony is making statements like that.

They don’t seem to care if they keep you as a customer when you are hit in the rear end, and the other person ALSO has Geico. Do they decide judged on how long you’ve had an account and whose loyalty they want to keep? My family has used Geico for close to a decade, but now that I’ve had my first accident where someone hit my back end, I’m shopping for my own new insurance and never, EVER using this company. I didn’t like them when I was on a solo account there. I had switched to General back then. I’ve been under my family’s account the past few years due to a decent bundled family price. I’ll let my family decide what to do, but will be getting my own insurance via another company to hopefully drop their premium back down. Horrible. Just horrible.

People are always so quick to write negative reviews so I figured I would come here, write a positive one. GEICO is the best company that we have ever done business with and we switch to them after we were royally screwed over by Esurance. Take my word for it, DO NOT use them as they will not pay out any insurance claims! GEICO has been so great to work with us when we needed to extend the payment, and all of their representatives that we have had the pleasure of doing business with over the phone have been nothing but wonderful and pleasant! GEICO has immediately paid out all tow fee reimbursements when we filed them! Thanks!

We pay $5 extra per month for free windshield replacement on our vehicles. I recently had a rear windshield busted out while in my driveway one night. GEICO refused to pay because the back "windshield", as the representative referred to it, does not qualify as a windshield. Even has a windshield wiper on it but yet it still doesn't qualify as a windshield. I think it's a shame that they find loopholes to keep from providing coverage to their customers.

Been with GEICO 15 to 20 years, can't even recall not having them. Generally, good service and helpful in keeping my rates low,\; lowest ever last year, both of us retired, very low mileage and I diligently take my Defensive Driver course as needed. Just received my July-January renewal and it has increased by 22%! I usually project an ever-so-slight reduction due to depreciation of the vehicles and was totally blindsided by this news. WORSE, after a 20 minute line by line review of my last three policies I found the one & only difference, I (and my Def Driver discount) have been switched from "Veh 2" the one I drive to "Veh 1", the one my wife drives.

I've had Geico for 2 years. My teenage daughter just got her license and we purchased a car for her. As expected the rates jumped but by $400 a month for a 7 year old $7.000 car? Seriously? So In order to afford the monthly increase I sold my Jeep to get something cheaper. My insurance only went down $50 so basically paying $525 a month for one 7 year old beetle & 2 drivers... WHAAATT??? Then when I got a quote for a 9 year old Prius I was considering buying the price for 2 cars was $495! My head almost exploded... I then went to Progressive which was cheaper for the one car but then more when I add in an additional car... The whole thing is so incredibly frustrating it makes me want to Uber everywhere and just spend $500 not driving!

Secondly, they refuse to allow the full replacement cost of new parts - they allow a reduced amount for body parts.

Hello, I had accident from my back car and back car has Geico. It's already 5 week passed away but still no progress and my agent is Shana **. I am calling every week but still no progress. I am not able to close my trunk and it's hard to drive for me everyday. They are also not ready to provide rental car. One of agent said I am going to get full money for repair. I don't know when they will give money for repair. I am suggesting not to take Geico. I already switch other insurance from Geico. Thanks.

A driver insured by Geico rear ended my vehicle at an intersection. It took Geico more than 2 weeks to converse with their policy holder and acknowledge responsibility. I had already obtained an estimate to repair the damages from a reputable shop. The Geico adjuster lowballed an estimate (less than 1/2 what the shop quoted). Then the shop had to negotiate with Geico, eventually Geico came around; however, it took a month to get my vehicle repaired. What a terrible insurance company.

GEICO insured me when no one else would seeing I was a service member returning from overseas assignments. That was 25+ years ago. Over the years, GEICO has been responsive to my needs and has provided excellent personalized service. Once I had hail damage to my vehicle. The next day, GEICO had an insurance adjuster come to assess the damage. He came to my work parking lot to make it easier for me! I received the check for the damage quickly. My rates are very competitive and I might go so far as to say unbeatable. I occasionally get quotes from other insurers and they can’t beat the cost of my coverage with GEICO. My children have also spun off of my policy into their own GEICO policies. They have received comprehensive policies at excellent prices too.

Geico online salesperson requested me to take the defensive driver's course after signing up with Geico, so that I can do the course with one of their preferred websites and after finishing, when I gave a call to get 10% discount - they say I'm not eligible for that discount under certain characteristics that company follows, which is I think not being faithful to their customers, just get them on board with all fake details and forget, and saying "we can't find the online sale agent who spoke to you and registered your policy". All they started doing is recording the phone that I am making now for proof. What for - Don't you save who signed me up on Policy.

My family has carried GEICO auto and home insurance for years. We covered my children on the policy, as well. In mid-2017, I contacted GEICO to inform them that my young adult daughter (who was on the policy) would be moving out of the country for two years for a college program (and would not be visiting home during this time period). They promised to remove her from the policy and add her back on upon return.

On 4/3/19 my 16 yr old son passed due to a cardiac arrest on 3/25/19. On 4/2/19 Geico took out the first payment of $150 for adding my son on. On 4/12/19 I requested a refund and they would not refund my $150. I’m a single mom that really couldn’t afford this add on in the first place. I’m so disappointed for the lack of sympathy this company has treated me. Patty **

I claimed my accident and went to the damage estimation place and figure out that my rent car was released to other driver under my claim number so I could not rent my vehicle until issue needs to be resolved between Geico and Enterprise. I was trapped into that place for 5 hours without lunch. Only I was told to be waited until resolution will be made and call back to report status but it was never kept until I called them back for 3 times and made complaint about it.

Geico stated when their client lost control of the lie vehicle because it was traveling too fast in the rain and struck a concrete divider then came to an uncontrolled rest in the roadway in the middle of a curve at nighttime while raining and the vehicle le was black and had no lights activated it was my fault I hit the car. Keep in mind it caused ab 5 more different crashes. Stated they were only “99%” at fault and would not fix my car as a result.

I've been with Geico for years, 10+. I have now all of a sudden been locked out of access to my account both online and via the phone app. Says "Your account is locked from internet access". So I call them, after runaround from 2 people, they say "You've made too many changes to your policy and your account is now locked for 6 months!!!!" 6 months!! WTF, so I cannot do anything online, cannot even see my proof of insurance cards using the mobile app, pay my bill, nothing.. So screw Geico - leaving them and moving to Liberty Mutual.

My experience with Geico Claims department has been a total nightmare for me and my family. It took them 2 months to partial approve my accident claim. My vehicle has been in the body shop since April. I had to come out of my own pocket to pay for my rental. A representative informed me when the claim is approve I will be refunded my for the money I have put out. As of today I still haven't gotten back my refund. They delay approving the claim and returned cause me to have the rental longer than I should have. Geico show no compassion for me and my financial situation. Geico suppose to be my advocate when involve in a accident. I recommend no one should have to go through this experience with their own insurance company. If you can go somewhere else for another quote for insurance, you should do that.

I got a flat on tyre and requested roadside via Geico.. It's been 2 hrs now and each time you call they keep updating the time and delay from their end.. Horrible service by 3rd party Auto Rescue that Geico contracted in Philadelphia PA..

I had bought an auto policy through Geico, paid in full and everything and got full coverage for my vehicle. I just got into a recent accident, filed a claim and they basically wasted my time wanting to file the claim first then send out roadside assistance. Couldn't give me the roadside assistance first. After filing a claim and giving all the information I have went through many agents. All of them had told me to pay my deductible in order for me to get my car back asap. Just not one second they automatically recommended me to pay a deductible when I was the one not at fault. Also I had paid for roadside assistance in full. They want me to pay for towing. They told me emergency roadside assistance is not covered. I have to pay a fee. I paid in full for my policy. They didn't even bother helping me out, just wanted to suck more money out of my wallet. Didn't bother wanting to wait for the police report and didn't bother giving me any support.

At first I was pleased with the processing of my claim and how quickly things were moving along, until the adjuster stopped communicating with me about the status of my vehicle. I can't believe the noncommunication with the adjuster, adjuster manager and finally the director of the adjusters. I have left more than three voicemails with all, but nobody has responded. I have been with GEICO for more than 30 years and not one accident including this accident which was not my fault. I'm frustrated with this experience and hope others never endure with what I have felt with this well-known company.

I damaged the side of my car and went online to Geico's website to file a claim. The site said "A GEICO auto damage adjuster will meet with you AT THE REPAIR facility to evaluate the damage...explain repair process and answer questions, arrange for you to leave your vehicle for repair..." That DID NOT HAPPEN. I arrived at the GEICO approved and suggested repair shop and the damage adjuster was not there. I was told that he wouldn't come in until later but they didn't know what time. Still distraught about my car, I trusted GEICO and the shop that they recommended, so I left my car there. Hours later I still didn't hear anything so I went online and discovered that the repair shop had over 3 dozen 1 star reviews! So of course now I'm worried.

GEICO likes to draw customers in with their claims of great rates and their cute commercials. But hidden behind the decent rates and the adorable commercials is a monster! Not only is GEICO a bait-and-switch company that raises rates the first chance they get but they also will do everything that they can to avoid paying to fix your car! I am 52 years old and never had an accident as an adult on my own policy. In fact my wife and all 4 of my kids have gone accident free until my daughter had an accident recently that was her fault. When my daughter turned 16 I splurged and bought her a 2016 Jeep Patriot with very low miles. It was a R-Title having been in a front end collision. R-title vehicles go through strict state inspections before they get plates on them in the state of PA. In addition GEICO had no problem providing full coverage for the vehicle.

Beware of Geico. I enrolled in a new policy in December 2018. I’m older, drive very little, and pay over $150 a month to cover my older compact car. When I enrolled, I signed up for roadside assistance and, to my knowledge, I’ve been paying for it. I’ve always had roadside assistance, in more recent years through my auto insurance. So, when I actually have to use Geico services, I’m told I don’t have it. Since this is the first time I’ve had to interact with Geico, I’m extremely disappointed. I will be looking for a different company for my auto and renters insurance.

My mother was involved in an accident by a Geico insured driver. She was entering her private driveway when the guy in the other vehicle tried to cut her off. She was hit on the side and her front bumper sustained damage. Even though the officer who took the police statement said the other driver was at fault; Geico is refusing to pay for my mother's car damages. We are currently waiting for the police report to show Geico who was actually at fault. Hopefully when it arrives Geico can make a more informed decision.

My vehicle was stolen and I was in a verbal agreement with the Geico insurance adjuster that a settlement would be made considering it had been two weeks and no sign of the car being found. So I purchased another vehicle. Then a couple weeks later the car comes up and I inform Geico who then tells me I must keep the car and get it fixed although we were in agreement that they were taking ownership. Turns out they didn't have everything they needed which I was unaware of. Then I say, "Okay fix the car," and I have to deal with it. Then they decide that they won't approve all of the repairs because the car sustained additional damage at the tow facility that wasn't caused by the theft. So then because I changed my policy to cover my new vehicle a while back they're saying it wasn't covered when it was damaged further so there's nothing they can do about the additional damage.

What is the most important thing about auto insurance? If and when you get into an accident, your insurance company will be your advocate and ultimately fix your vehicle to the same condition it was prior to the accident. Well if that's the case, people should look elsewhere for insurance coverage. Geico will not help out its customers and will make decisions that are in the best interest for them. I had the unfortunate luck of getting into an accident with an uninsured motorist. The uninsured person not only hit my truck but hit another vehicle in the process. The accident occurred on a highway going about 70mph. At that speed, the impact can cause some serious damage to your vehicle cosmetically, but also to mechanical parts such as the suspension especially since the primary point of contact on my vehicle was the front and rear passenger wheels.

Geico was simple enough to sign up with for insurance but canceling is hell. I received a better deal with another company so I switched. I called Geico to cancel my policy, the person said it was done, all good. Until I received a bill for non payment. My insurance showed in effect 40 days! After I cancelled. Now for horrible customer service. I called to figure out what was wrong. Was told policy could only be cancelled in writing. BS by the way. Was given a bogus email to send it to. Called again, was told to sign up for texts and cancel it that way but proof of other insurance would have to be emailed to another email address. Did all of this. Called to check. Policy was cancelled. Hung up on. Called again, the person said "yes but now you owe us 4 Times the amount you did before you started this never ending death cycle". Asked how I could bring the amount down, rudely told "you can't" and hung up on again. GEICO customer service is no service at all!

I gave Geico lots of my hard earned money for years and they treated me terribly. I feel so strongly my last claim due to a storm wasn’t handled properly and they are putting my health at risk. They don’t care! My car was in sitting water for a week after hail busted my window out and I went to get stuff out of it and it was sitting at the auto body shop for five days In the heat and I opened the trunk and the back seats were still wet and the smell was toxic. They insist on cleaning the car and giving it back to me!!! The smell is gonna come back!!! I’m so mad.

I used to do business with Geico and never had a negative experience. We received better rates from Progressive so we went with them a few years back. A week ago I was hit by an insured Geico driver, and the claims adjuster in charge of my case did not return my calls for over a week after the accident. I just spoke with her today and she spoke horribly rude to me, stating that I was not a responsible driver, even though the man that hit me was cited for distracted driving and drove into the side of my car as I was turning left into my driveway. He clearly stated he was distracted, and the police issued the ticket. Geico only wants to pay 70% stating that I could have avoided the driver. He drove into my car from behind... not possible for me to avoid. The claims lady was condescending and accusatory. Horrible experience talking with them today! I am left with no choice but to take further legal action.

I have been dealing with a representative from Geico since last week regarding a car accident I was involved with and this person has not been helpful. Long story short she calls me today to tell me she has decided on the claim that we are 75% reliable even though the pictures I submitted tell the real story and collaborate with what I told her happened. When we start discussing how she came up with this decision and I questioned her if she looked at the pictures I uploaded and how did it all make sense she started talking over me repeatedly. I told her this was rude and she wasn't letting me speak and she continued to do so.

They dropped me without notice due to not sending in my vehicle registration in time. This caused a lapse in my policy and caused me a huge increase in premium with the next company. I would never recommend. Cost me over $200 extra a month!

I had a terrible experience. They wanted to charge me 348 dollars monthly. I mean that's outrageous. They won't work with me to give me a better rate. The only reason why they told me that I'll pay that much is because I changed my car to a lease which doesn't make sense because I have good credit, I was their customer for more than a year, I never paid late. It was automatically withdrawn. I have defensive driving certificate, I haven't receive a ticket in more than 2 years and I've been with my license for more than 10 years and has never been suspended or revoked. They are nothing but horrible!

Let me begin with I have never in my 31 yrs of driving and have been covered through AAA 26 plus years of that time have I EVER dealt with such an unprofessional company. My 2 oldest sons decided to chose Geico because of the "better rates" My boys have been good drivers for the most part occasional parking ticket etc. Well the other day one of my boys parked outside of our driveway on the street by the curb in front of our house. He was leaving for work and noticed his car had been hit. Tore off mirror, scratches on side, a dent and hit rim. He made a police report. Called Geico and reported incident. immediately they told him to take vehicle in and this ridiculous woman obviously does not know what she's doing. Told my son it looked suspicious??!! That it looked like vehicle was moving because of scratches. Ummm obviously the vehicle that hit his car was moving. It was a hit and run!!

My premium went from $1021/6mo to $1936/6mo with no explanation. When I called they said they changed entirely the way they assign drivers to cars in CA only and this resulted in this price increase...

Geico ruined my flawless and continuous recited for carrying coverage at all times for 20 plus years! How? They claim they called me on 2/20/2019 and I supposedly told them that I'll never tell them where the vehicle is actually garaged at. That's a damn lie! First, my finance company would be up my ** if I were petty enough to at that game and plus as long as Geico got paid?! - They never bothered me about anything!

I thought that Geico Auto Insurance was one of the best rate and customer service, but from my experienced Geico is the worst Auto and Home insurance ever in my life. 1st of all their customer service are really rude and have very little knowledge about the Auto and Home insurance, because they give the rate after they ran a background check on my Driver's license record, then after few days I found out that they changed the rate... not the rate they did promise me after I made the decision and after I did base my budget's payment on that insurance figures they gave me, beside they gave wrong and mislead information about what I exactly have in my driving record, what a Honorable Insurance company.

I have been with GEICO for about 10 year now, but something went wrong with them recently. Their prices went up and the quality of their services went down. My latest claim experience was terrible. First, I received a letter from GEICO stating that "I am not at fault". Then, after receiving a conflicting and factually unsupported statement from the other party in the accident, GEICO said that I was at fault. After that, the agent handling the liability, Krista **, scheduled a phone call to collect the additional information. I plan my day accordingly, get the necessary people on the phone, and she simply doesn't call. We sit there and wait.

I was a loyal Geico customer for over 8 years. When my policy cost skyrocketed I found out that they had coded a non fault accident as an at fault. After speaking with 4 different customer service reps over the course of 2 months each assured me that it had been adjusted and my policy should be credited accordingly. When the rates did not change I called back and spoke with Management who actually provided the worst service yet and said that the accident had never been miscoded and the fees were correct. Amazing since I had already talked to and had documentation of the mis-coding.

Just want to express my disappointment. I have paid for roadside assist for 3 years on 3 vehicles, and the one time I call for a flat when my daughter was stuck on the side of the road, you are not able to help as you don't have a provider available. I am very disappointed in your lack of ability to provide a service you charge for and advertise. What a shame!

An insured customer of Geico backed into my vehicle on 5/6/19. He immediately reported the claim via their phone app, I typed in my name, DOB, phone number, and email. They called him immediately after. I heard nothing. 24 hours later, I get the claim number from him and check on it myself online. My contact info is still valid, I type in what happened, and report what damage there is to my Audi. I then send a message asking why I have yet to be contacted. I immediately get a call from their call center then, with them saying they didn't have my phone number. I know this is a lie, because I typed it in myself, as well as confirmed it was still there when I first logged on.

I am 39 years old and was with Geico for 16 years. I have a perfect driving record and excellent credit and yet each year my rate was just a little higher. This didn't seem right so I decided to shop around and discovered that other companies would offer me the same plan for 20-35% less so I switched. When I notified Geico they explained that my rate was high because I had been "grandfathered" into an older plan and that they could in fact match or meet the other companies. I told them no. Instead of rewarding my loyalty they choose to abuse it by artificially keeping my rates high; why on earth would I want to consider being their customer when they just admitted to that?

After looking over my bill I found that they had added some sort of mechanical insurance I didn't ask for or need. They refused to reimburse me for this. I'm dropping them as of this moment and will filing suit for theft.

I was in a collision on March 22nd 2019. Hit by another driver totally their fault. They were insured with Allstate. I have Geico. I have full coverage and answered motorist collision and rent a car. Ever since the accident I have nothing but problems from GEICO. They have not paid out. They did not try to even help me do anything. Allstate had to pay out 50% and Geico is just sitting there. Won't even give me a printout of what I paid for it or anything else. This has been the worst situation.

On April 18, 2019 at 3:30 PM, I left work. As my typical routine goes, I was on my way to pick up my kids at school. At 3:45 PM, my vehicle was struck on the rear driver’s side panel. To the side of the bumper, next to the left hand signal light. I was traveling northbound on South Kirkman Road, on the far left lane. At the moment of impact, I was being held still by traffic that was waiting on a red light change. Traffic was steady still, and I was simply waiting for traffic to continue moving. The young lady who hit me was attempting to get into the left turning lane leading into the Valencia College campus. She was obviously in a hurry, and made the poor judgment on the space she was trying to squeeze through. After the impact occurred, I came out of my car and immediately took pictures of the damage to my vehicle.

Let me start off by stating that I’ve been with Geico for a few years now. I started off with Geico owning 2 Cars which were pretty standard - an SUV (KIA SORENTO 2011) and a Chevy Cruze LT 2014. I paid $317.80 a month in auto premium. My Chevy had no lien holder and my Sorento was almost paid off. When I had only my Chevy Cruze LT 2014 on the policy it was $198.31 – I got in a car collision making a U-Turn and now my insurance rocketed up to $241.35. I’ve only had one claim with them actually claiming auto damages besides 2 cracked windshields – and that claim is the claim I’m concerned about right now.

Signed up with Geico and 3 weeks later a dump truck spilled rocks all over the highway. My windshield and lower bumper grill ended up getting cracked. Of course I filed a claim being as though that's what having insurance is for. Adjuster looked at the car and sent the info in to Geico. Fast forward almost 3 weeks and multiple voicemails to the person "investigating" the claim. Still nothing. I ended up having to pay out of pocket for the windshield. So very unprofessional that they don't have the courtesy to call back with at least an update on my claim!! Stay away from this company. They're a little cheaper for a reason!! Needless to say I jumped off of that sinking ship and went with a different carrier!!

I have a 10 year old car, I drive 7,000 miles a year, and I'm retired. I've been with Geico for 10 years and the rates started low but steadily increased. Yes, I had 2 speeding tickets and despite the fact that they have rolled off my record (over 5 years), Im still paying a premium as if they were still there and my rates continue to climb because of my age. Im 59. I went to 2 other companies who said no tickets on my record anymore.

Absolutely terrible! My car was stolen and when it was recovered, it had damaged. Geico sent an adjuster out that came to assess the car. Before he left I asked him if it was okay to drive the car because l needed to get to work. He informed me that I can drive the car, so I did. While driving the car I felt that it wasn’t driving the way it usually does so when I got home from work, I just parked it. The next day I needed to go to the hospital to get a pain in my stomach examined, due to the fact that I’m 7 months pregnant. I got my three year old and headed around the corner to pick up my fiancé so he can drive me to the hospital. On the way to the hospital the lower control on the vehicle snaps and causes us to lose control of the car and crash into a light pole. Called Geico and explained what happened.

Full disclosure: I was a claimant in an accident. I was hit from behind but I lost my claim. That was my fault and I'm okay with the decision. I didn't leave GEICO because I disagreed with the decision. I understand why they went the way they did and, yes it sucks, but I'm fine with it. Nothing you can do about scum (the other party).

I was a Claimant in an accident. I do not have Geico insurance but filed a claim against Geico because of an accident. I was rear-ended causing over $12,000 worth of damage to my vehicle. My car was supposed to be repaired on April 19th. The deadline on my car was not met due to backordered parts and multiple delays from improperly written adjustments from multiple claim representatives from Geico. I have called Geico every day for a week, left messages and they will not return phone calls. Geico will no longer pay for a car rental and they are making me pay for my car rental. Their excuse is the autobody shop should pay for my car rental because they didn't get the car done in time. Geico was not understanding of the situation. How can a car be fixed if there are Backordered parts?

I found out that the company issued a refund to a bank account and it was lost in the electronic transfer of funds. The bank provided me with the credit because they did find where Geico attempted to refund the money. I did get the refund. The issue is resolved.

So yesterday my car breaks down. I use the Geico app to get a tow. I input my destination address and where the car was located. I had a friend pick me up and left my car. I get a call from a local Cadillac dealership to tell me my car had been delivered but they weren’t expecting it. And that they weren’t expecting it. I tell the man that my car was not supposed to be delivered there but to a local mechanic. He said, "Well you can sort that out with the tow truck company because we are about to close and we reopen at 8:30 tomorrow morning." I’m immediately panicked because I have work the next day and needed my car worked on the same day. I call the tow truck company and reach the dispatcher. She puts me on hold for 25 minutes. I hang up and call back to which she’s like, "Ma’am I'm trying to reach the driver and he’s not answering the calls."

Following a hailstorm window cracked and paint chipped off. Claim denied! They said would have left dents in car too. Well the hail didn’t leave dents so they determined it wasn’t hail. Car was fine before the 5 minutes of hail and damaged following the hail. Ridiculous and dishonest!

Was dissatisfied to learn that a compromise to my personal account, which would require all new "auto" payments to many of my bills be made would result in a first time cancellation of service with Geico. With an email notification coming to me to "allow me one more day to pay" would be the only notification received. In order to reinstate the policy they require the full six (6) months up front (over $600) and only after the 6 months would they allow you to go back to a monthly payment plan. This is to ensure you will not fault on payment again. Understandable, however for an average working American in CA, I sure as heck don't have that kind of "extra" money just laying around to do so.

Called the worldwide customer service number so I could get a quote on auto insurance and witness horrible customer service. I was attacked and called selfish from the agent because of a situation he knew nothing about he assumed too damn much insecure ** agent **! Sit yo punk ** down and stop assuming! Weak money hungry company only concerned with closing the "deal." He tried everything; called me selfish, insinuated that I did not know what I was doing, said I was holding back. Very condescending! Geico is a joke! Ha! I compared rates and State Farm, State Farm is on top and the agents are superb! If I had the agent's name from Geico I would expose him right now. Joke-of-an-agent! Geico, stop being so thirsty and money-driven! It is very apparent! Don't get Geico! Beware! ** joke!

Wife been customer 20 yrs, me 8-10. 4 vehicles, 3 personal 1 commercial. Always been happy, rates competitive, sometimes best sometimes not, no problem. Receive mail almost weekly, for one reason or another, email likewise. Usually advertisement or thank-you for payment. They need to ONLY send mail when it's important not 3/4 unimportant crap.

Recently my 2016 Honda Civic Lx caught fire in my driveway. Thankfully no one was injured. The cause of the fire was unknown. I contacted GEICO about the claim and they leaped into service. It was amazing, they were so very understanding and helpful through the entire experience. The car was appraised within a few days of the fire. It was determined a total loss. I was expecting GEICO to low ball me on the value of the Civic, as it turned out, the claim pay off was not only fair, but better than expected. While I hope to never need the services of GEICO again, they have me as a customer for life, or as long as they will have me! Long Live the Lizard!

I was involved in an accident 4/9. Geico provided me with amazing service. I wasn't at fault and the other insurance company kept jerking me around. On 04/14, I contacted Geico. They were amazing! Got me a rental car and fixed my vehicle by 04/19. The other insurance company still hasn't contacted me. Geico has earned a loyal customer!

Customer service is not customer friendly. Call is transferred instead of being answered. And then the person says he is in another department and is not knowledgeable with your problem. Must look for another company.

GEICO won't cover the most expensive parts of my repair because they say they were "man made" which they were not! They are cheap and perpetuating insurance fraud. DO NOT USE THIS INSURANCE AGENCY!

Legal robbery: Geico just doubled my policy, that’s a 100% increase! One accident, what about still paying you when I don’t make a claim? That’s why we have insurance so that when there is an accident insurance companies are there. I see no reasonable explanation for this massive increase as your agent lied when he said I’m a greater risk of having another accident. That’s BS - statistically there’s actually a lower chance of having an accident again. Just like when a plane crashes and kills all on board, statistically it’s the safest time to fly so I just don’t buy it. Will start looking for another fairer insurance company but maybe hard to find in this country.

I have had a speeding ticket on my 2015 car for two year. Geico moved the ticket to my husbands 2017 car, where he has had none so they could raise our insurance? When I question it they said it is legal and they are giving me the best compatible price. We have been with them for over 10 yrs, and they do not care about the person.

Geico mixed up my VIN number with an identical car's, which after about a year of service ended up getting the car impounded this morning. I spoke to two representatives, who could verify that they had indeed made a mistake and they got that fixed. However, they did not want to pay the more than $350 in towing and parking ticket fees that I had to pay to get my card back. Finding a new insurance company that actually cares about customer retention ASAP.

My experience with Geico has been nothing but a fiasco. Claim filed 01/06/19, it is now 04/12/19 with no claim settlement in sight. I filed a complaint with my state insurance commissioner which led nowhere except to have a charming conversation with a claims adjuster manager "Dale" that reiterated his corporation's stance and began strongarm tactics to get me to close my claim out or risk having it cancelled due to "lack of interest".

I missed my payment which is my fault. Geico canceled the policy and re-issued the identical policy and charged me $381 more. I have no speeding or moving violations since 1998. When I inquired why that is, I was informed that all customers pay into a pool of money that claims get paid out of. Arizona along with a few other states have a higher frequency of accidents and severity. My policy was canceled 5 days ago and the new one issued today. I needed to drive my vehicle so I purchased the policy but will be shopping around. Very disappointment commercial customer, Business beware!

Please if you ever get into an accident with a Geico driver do yourself a favor and expect phone calls and emails to go unanswered, when you do reach somebody they will always transfer you to a voicemail of somebody on vacation, you will be given to people who have no idea what they are doing and in most cases not the person who can help in the first place. It is the WORST possible company to deal with and you should run not walk to your lawyer's office if you need to get something done with Geico.

For May 2019 our family bill for auto insurance jumped a 38% increase. None of us had tickets or claims; we had the same cars, same addresses. Geico's explanation was that they were using a different method to calculate rates and the cost of doing business due to cars come with technologies. They treat us like we are stupid. My wife almost pay the bill with automatic payment like many of customers may overlook the bill, especially seniors. They will lose lot of customers and get class action lawsuits.

I got my first car and got insurance through Geico and was told that I could have it somewhat like Pre-pay because personally I don't like using or having anything I do not own first. A month later I cancel my auto-pay that I did not enroll in and also because I was not using the car anymore. I then got billed for the next month even though I was told I would not be billed unless I pay first. I then had to call in and request a cancellation but still owed 127$ for insurance I wasn't using nor did I even know I was still covered.

I received my car renewal with a 40% increase. I called and asked why and they said I am an at risk driver. My wife was rear ended twice, which was not her fault. I was hit by a driver that ran a red light that was not my fault. Geico still gives me a 5 year good driver discount but jacked my rates 40%.

A driver with Geico insurance hit my car, they were found 100% at fault in the accident. Geico did not provide me with correct information initially and could not schedule the rental car at the time of my drop off but instead puts the onus on me to call them back. Based on the two phone calls I have had so far, I wouldn't use Geico for my insurance agency based on their lack of clarity with communication.

After looking around I managed to find somewhere that would give me the same coverage for $70 less per month. When I called Geico to cancel my policy after signing up with the other company, the representative on the phone was condescending and acted like I was an idiot, said something about how "insurance is very competitive" and there was no way I had the same coverage (I actually had slightly better coverage). They were very nice over the phone when I got into an accident but every insurance company is that way on their claim line.

For May 2019 our family bill for auto insurance jumped from $1320 to $1957, a 48% increase. None of us had tickets or claims; we had the same cars, same addresses. Geico's explanation was that they were using a different method to calculate rates. We will be looking elsewhere.