GEICO Reviews

WOULD NEVER RECOMMEND GEICO! Geico service is horrible! I've hit deer at night on my 6 months old 7000 miles car. Geico refused to pay for OEM replacement parts and offered reconditioned and used parts instead. The difference for all parts was $186... After several calls they stated this is in my police that they can do this. Nobody told me this when I have signed for Geico. I did call two other insurance companies and both told me that for current year car with less than 12000 mile they will put OEM parts with no additional charge. Obviously, I will cancel all my policies (auto, boat, umbrella, business) with Geico. Absolutely the worst insurance company I have ever dealt with. Read every letter in the policy if you brave enough to sign for geico insurance. You will save small $$ in premium but loose multiple time more if you will need to file a claim. Do yourself a favor and don't get geico.

Had a incident on 6 September 2019 that required a simple tow. Called and was told I didn't have roadside service on that particular vehicle which I have ALWAYS carried roadside service on ALL my vehicles so I paid out of pocket. After calling the office first thing Monday morning I was told I was correct and that the roadside side should have been on that particular vehicle as well. I was told to send a copy of the tow bill and I did immediately and called to confirm that it was received. They assured me they had received it and a check would be mailed that day which was the 12th. It's the 30th and still no check. Called to see why and was then told it was mailed on the 24th. Not holding my breath on that one. I pay every six months so I'm waiting patiently for this policy to expire to switch. The old saying "you get what you pay for" Would gladly pay more for better service.

I would rate them zero if I can. If you currently have Auto insurance with GEICO, my suggestion would be to FIND ANOTHER INSURANCE COMPANY! Based on my recent experiences these people Do Not value customers, have NO Customer Service and will flat out Lie to You with no concern whatsoever. They are in it for profit. They will not take care of their customers and will leave you out to dry.

I was sideswiped by a silver pickup truck. I pulled over and the truck driver looked like he was doing the same...then...he took off! I managed to get his tag number and saw a deputy sheriff. My 3 year old granddaughter was in the backseat and very upset. The highway patrol had jurisdiction so the deputy called it in. He waited with us while three NC State Troopers looked for the guy. They failed to find him but had his address and phone number. They made a report. The driver of the truck was charged with leaving the scene of an accident. Geico has denied my claim because “our investigation indicates that there isn’t sufficient evidence to prove our insured caused the damages to your vehicle”. He is charged by the police but Geico refuses to fix my car! Ridiculous! If the gecko finds out about this, I’m sure he will quit!

The only place GEICO invest is in their stupid commercials that is not even funny commercials to drag naive people to buy their insurance. Believe me when I tell you that this insurance company is the most useless insurance company you will insure your car with. They never return phone calls after you file a claim and you have to call several times to get any response. The attitude alone they give you will tell you that they only want to collect payment but when it’s time to meet their end of the deal, well they will give you the runaround. Don’t believe me, check out reviews online about this sorry excuse for an insurance company. Oh yes they are cheap but pray you never have a claim to file then they show you their true color. I’m now shopping for a better insurance company that meet their promise. Then I’m going to sue this disgusting company with fake promises call geico.

At no fault of my own, my car was hit in a parking lot when I was in a store. Upon filing a claim with Geico and being assured I could go to "any body shop I wanted", I was notified that my preferred body shop - one that was certified for my car manufacturer and used quality new parts - cost more than the allowable rates for the area. While other body shops - that state they use refurbished aftermarket parts - allow $46 per hour in labor, my body shop that is certified and uses new parts charge $50/hour. Geico would only pay the claim at the $46/hour rate. While they argued this was "fair and reasonable for the market" - my body shop provided over 40 pages of claims paid by other insurance companies at the $50/ hour rate.

I just bought a 2019 truck from Toyota with 0 miles. I had it for 3 months and my neighbor crashed my parked truck. Geico was excellent taking care of me until they gave me the details of the parts they replaced. They replaced 90% of my truck with non OEM auto parts. Are you kidding me? It's a brand new truck and the body shop they provided me with are using after market parts to repair the truck. Not only did they screw me over with my truck having after market parts but they screwed me over with the warranty with Toyota! I tried calling the adjuster 4 times and left 3 voicemails but have not heard back from him. I don't recommend this insurance company to anyone. They are a good company to charge but all they do is look out for themselves not to spend money to make things right. At least put used good quality OEM parts. Now my 36k truck is worthless.

My husband and I separated, essentially losing the multiple car discount and becoming divorced on their records from married. Both our insurances went up by 100$ a month and then charged us outrageous monthly fees when we cancelled our policies. The worst?

Don't get too comfortable like me. I've been a customer for well over a decade with a stellar driving record and liability only insurance. I just cancelled my Geico policy because 2 minutes online with the Hartford AARP coverage I saved $400 a year. I sent Geico an email and in three minutes they replied saying they found a new rating program that would save me $360. Really? I was not amused and I don't think you would be either. Don't be complacent. Get some quotes. I don't get taken advantage of.

GEICO has pathetic Emergency Road Side Assistance. This is my 2nd poor experience with this company. Requested for service around 10am, got estimated time of 11.12, then the towing company which they contracted instead of coming before time, messages a new estimated time of 12...So I am stuck for 2 hours for a service. Seems like this contracted company will not send another driver if the original driver was running late to take care of me, but will delay me. This is not what we expect when we are paying for the service. Even in my previous experience, Geico failed in its service quality when my phone call to them was answered after almost 1 hr, and the dispatch person took another 1 hr or so. I would advise against this company which takes our service but fails to provide service or even take action so that these delays and inconvenience doesn't recur.

I would give 0 star if it is possible. This company is a joke. I have 2 cars (same model year diff color)) insured with them and parked in a public storage. I have been a customer for over 10 years. One of my car was vandalized when someone damage enamel over the paint. It was not a big issue, but I have $50 deductible so I figure I just want it painted. Geico kept saying it was due to weather so not covered, then they sent someone to my house, pop up when I about to go to work, even though I told that investigator I will talk to him when I get a chance the same week.

Geico likes to collect premiums but use every trick to refuse and deny paying for claims especially for young drivers. I used to have them and they just do not like to pay for claims and do their best to fix repairs by using used or refurbished parts so they can save money.

My 90k BMW was dented overnight in my apartment complex. GEICO does not refuses to fix both front and rear bumper because “they were two separate incidents”. How do they know? There is no recording or no witnesses. The adjuster said they’ll cover both bumpers, then when I went and picked up my car turns out they only fixed the rear claiming “car does not have a dent, it’s the paint peeling off”. Then I proved them it was a dent after speaking with several adjusters, so then they say it wasn’t the same incident.

GEICO has been my insurer for more than 30 years. Occasionally I compare their rates with other companies, and Geico's premium has always been lower. What I don't like about their coverage is that the premium goes up a little each year, even though I haven't had any accidents or tickets. I also know that other insurance companies raise their premiums, so I can't complain too much.

Been with them for over 20 years and have always experienced excellent customer service. Mechanical breakdown coverage is worth it as a great peace of mind. Would like to see them work with another company for extended warranty options.

Geico helped me in getting the insurance quickly and without any effort. Customer support is also very helpful and will provide requested information quickly. If I use my app to call I am pre-authenticated and easily can talk to representatives.

When you call, the customer service is very kind and helpful - their online app works great as well. I believe prices are comparable. They do have a roadside assistance program that they offer but I did use it once I had to wait eight hours for a tow on a Sunday. It was ridiculous I ended up having a college or company on my own and with that Geico offered to reimbursed $50.

I used to have USAA (25) years and the experience was not like the commercials, a wife, daughter and veteran myself, they were all hype no delivery. GEICO on the other hand I can’t say enough good things, superb customer service, great online experience, claims are efficient and professional and my rate was much lower than USAA or any other insurance company, better coverage and lower deductibles. What else can you ask for?

Geico was great till I had a small accident. They raised my premium and I would have been better off paying from my pocket. The amount of increase was the same as the amount they paid for repairs. I guess insurance is useful for bigger accidents and problems.

I have been with Geico for 3 years and have never had any issues. I have never had long wait times and their monthly cost as well as coverage seems pretty good. I have 2 vehicles, both with a $250 deductible and pay $110 a month. They do have small monthly payment increases every 6 months, but once you hit year 3, they give you a discount on your monthly cost which is nice. They always have gotten back to me timely on all claims and contacted the bank where I had my load to send a check when my vehicle was totaled. They don't provide renter's insurance, but will set you up with Liberty Mutual in which both of your policies can be managed with a Geico representative for great convenience.

Anytime you even click to change something the rates go up. So you are kind of stuck with the same policy if you don't want your rate to go up. I have been with them for years and that's about all I can tell you that I don't like.

We switched our auto insurance from State Farm to Geico several years ago, but left our home owner. In April of 2019 we bought our daughter a 2015 Toyota, and decided to switch our home owners insured when we insured her vehicle. Maybe a week after the purchase we had a terrible hail storm. My husband caught a lot of grief from the Geico team about proof of purchase etc. We purchased the car outright and had yet to receive the title from the state. This is the proof they requested. We didn’t turn in our home since we had just switched. A couple months later we had another very bad hail storm. We turned in our roof, after we had a local, well known roofing company inspect it. He said there was definitely damage, and recommend we turn in a claim.

The customer service of geico is always very friendly and helpful whenever I call them for questions. When I had an accident they take care of my case very quickly. Geico's maximum liability coverage for injuries is good one million now.

I was with Progressive and had no tickets the past three years. They were raising my rate for a 2nd time! First time I cracked a windshield and they upped my premium the equivalent of approx 2 new windshields a year. I got a quote from GEICO. Way better coverage for a lot less money. Excellent customer service. I can check online to see what the cost would be to add or deduct coverage to my policy. This doesn't change coverage unless I accept it.

Great and awesome insurance company. Excellent customer service. Rates cheaper than the rest. We have comparison shop for auto insurance. No one can beat Geico for service. They are the best in the business.

I had my previous co. for over 25 years, each year my rate was raised. Switching to Geico saved my 86.00/month, with the exact same coverage. No issues yet, so I can't determine if it's better, but the payment is surely better.

Always great, fast customer service. I have had Geico for 21 years. Others' rates don't compare. Stolen car, storm damage, or just questions, they are always fast and helpful. Don't be fooled by others' hype.

Recently having purchased a new vehicle and shopping insurance, I found Geico to be the most forthcoming on the quote process, straightforward with good customer service and a lower premium than their competitors.

Geico does not work with customers on easily reinstating policies when they have lapsed for non payment. My boyfriend is a veteran, a senior citizen, and was the victim of an unlawful business practice on a used car that cost him thousands resulting in an inability to pay the insurance on the lemon he purchased. Rather than reinstate, Geico is requiring 6 months upfront for one missed payment. This practice is in-law and does not reflect the fiduciary duty imposed upon an insurance company as defined by Ca law and 9th Circuit Court of Appeals precedent.

Not sure of the ‘value’ of my policy. I’ve been with them for years, without incident. Added my teenage daughter on my policy 3 years ago and it tripled my payment although she has never had an incident either. I like the website. I like I change my payment date to match payroll or an unexpected expense. But I’ve been looking at changing because of the cost of adding my daughter on older vehicles with only liability coverage.

Have had Geico for over 20 years. Every 6 months or so I get quotes from other companies. Geico has always, always, always beat out all other competitors including the top 3 Progressive, Allstate and USAA. I've only had to file one claim and that was in 2002 during a snowstorm, a fender bender. The claim was handled quickly and professionally with absolutely no issues for me or the other vehicle owner.

Great thanks. They are very good and they have a great timeline. I’ve been with them for years 11 years. Geico has been a great insurance company. Like I said they are very reliable and very nice people.

Geico offered me the best rate but don't sign up online, go through a local agent who will offer you a better rate. I haven't had a chance to use them for any claims, thankfully. So I don't know how they would be.

Fast and efficient, no problems so far and saved over 50 percent from State Farm. Should have done it years ago. Very friendly people and handled the transactions with no problems. Good app on my iPhone also.

Rates are fantastic! Less than AAA, much less than Progressive. No hard sales tactics from reps. Prompt, courteous, professional yet personal customer service. (I've checked around & base my statements on comparisons.)

It's hard to tell just how good they are if you don't need to use them. The bill constantly goes up annually, even when there is no accidents. Unfortunately for me this is a bill that I pay monthly and unless I get into an accident I don't really know if the company I have is any good.

Geico has been our insurance for over 15 years and we have always received on time, courteous, positive and professional response to all and any request or questions. They have insured my son's car full coverage and free during the war in Iraq and have given my husband and I absolutely wonderful service.

Great insurance company, great coverage and customer service. Been with this company for years and never a problem. Very good discounts and bundles, so you can save even more. Love the ads on tv too. Highly recommend it.

Great insurance! Beside 3 cars I insured 3 apartments and one house with GEICO which makes everything cheaper and more adorable. Their customer service is great and ready to help at any moment either with claim, discount or any inform you need. I am with Geico for a long time. Ten years ago I did tried different insurance and I was very disappointed. Since then Geico is there for me and I completely trust them.

My experience with Geico has been okay overall. However, as with most insurance companies, things get very rocky if you need to actually need to use your insurance for what it is intended for. I would advise that you utilize their phone app as much as possible to avoid dealing with incompetent customers service representatives, as they have the tendency to only compound the problem(s) that you seek to rectify.

In my opinion, not just this insurance company but all the online insurance companies are a sham. This company didn't even have an office in my area. I'm not even sure where the closet one was located. The customer service is great, especially if you are looking for more coverage. Roadside assistance is very slow, I guess since they don't know the area at all. My coverage wasn't as good as I preferred but higher coverage was outrageously expensive. I'll stick with insurance companies with an office in my area.

Geico has been a great insurance as far as I know. I haven't had to file any claims, so I don't know how the company I from that perspective, but as far as customer service, I've had great experiences. The coverage and price are great.

Very nice agents. When I first checked their prices, I was surprised at how reasonable they were. So I decided to switch. Within 3 billing cycles, I was paying the same thing as I was before I switched. That made me wonder if there isn't a little bit of bait and switch going on. Now I probably will check rates somewhere else when it comes time to renew.

Just don’t raise rates when it’s time to renew for no reasons. Think for being a customer with them who is loyal and no claims the rate should go down not up. Thanks for the survey. Other than that they are a very good and professional company.

We have 9 vehicles. As a small business, we were looking for competitive rates. Our vehicles were not even listed in their selection. Substandard vehicles for our business we provide and services we provide. Geico, as much money as you make, get competitive and get updated vehicle information. Substandard service. Could not list "other vehicle" per your option without so many errors. Such a waste of time. You, Geico, based on my experience, deserve a negative 10 rating.

Geico gave me better coverage and price over AAA. I was with AAA for over 33 years. I liked Geico's Representative, as they offered me more choices for coverage on my camper as well as my car. And they convinced me to increase my coverage to have better insurance to fit my needs. I hope that switching to Geico was as a good move. AAA didn't even ask me why I cancelled after 33 years. That bothered me.

I have been with GEICO almost 20 years. I feel that I give them money and get nothing in return because I never make claim. However, I want it to stay that way. I never ever want to have to make a claim.

I have been insured with Geico now for over 7 years and have 3 vehicles on my policy (2 with just liability coverage and 1 full coverage) and the rate I pay no other company has been able to beat. Customer service is also wonderful and filing a claim is super easy and quickly taken care of. I was very skeptical when I first started with them, but now I am sold on their product and I would recommend Geico to anyone looking for an insurance company.

They helped me through a very bad accident and they were always kind and prompt and professional at a time I needed them the most. They were efficient and fast and promptly I settled my claim and I they continue to work with me and seeing that all the paperwork was.

Geico always seems to be able to make it when it comes to customer service. Making payment arrangements and changing due dates when I need them to. Especially when unforeseen life events happen they seem to more than happy to help their policy work for you.

I shopped around for the best rate for minimal coverage. The process for Geico was quick and easy on my smartphone. They auto-filled most of my info and the entire process took only 10 minutes. They also have a polished Android app which allows you to make changes, get emergency assistance, and view policy cards. I haven't had to file a claim so cannot comment on how that works.

They're okay of an insurance company not your perfect fit. They could lower their prices somewhat and give you better coverage for your money. Their roadside assistance could offer better and more thorough coverage. There are so many insurance companies to choose from and there are a lot of them out there that charge less than Geico but Geico is pretty good for what they offer but it could always be better.

I will be with Geico forever. I have used State Farm, Farmers, Allstate, Mercury it seems like they were 100 percent in their interest instead of me the customer. The company I left was Allstate. My car got damaged from two sides. The inspector said it was impossible. He said I had to make two claims which two deductibles so I said fine. I cancelled the coverage that day I was gonna get back $150 dollars. They lost 4 cars covered by them full coverage.

I've been working on improving my credit scores through Credit Karma. My score went up 70 points! They recommended asking insurance company if I was eligible for lower premium. I called and asked, she put me on hold, came back and said "The premium would increase $160." I said, "Well never mind." She says she can't change it back. She had credit pulled already. I reacted badly. And yelled. At No Point did she say anything about checking my credit. That's a written policy. I asked for Sup. She requested the call recording. Unfortunately, that call wasn't recorded. Can't change it...Won't change it. Geico's mistake. A big one. So I cancelled my policy and switched to another carrier. Next step, Virginia SCC.

We had a recent accident and Geico responded quickly and efficiently. Their assessment of the situation was very fair and they compensated us adequately. Their phone service is also very polite and efficient.

Car insurance go based on area rather than record. I currently live in the Midwest and my insurance is based on local zip code. So though you are a customer for a long time, you don't get rate adjustments.

Geico would have gotten 5 stars on all of the questions... IF they would do something about the roadside assistance package. In my area, last time I called it was unavailable for 20 hrs. It was 12 pm Sunday..ok I understand And you have to make sure nothing happens before 7am.

I was in an accident where the driver who caused it was also under Geico - they tried to assign 50% liability on me to save money. I had to hire an attorney to deal with them and was told this is how they operate.

Geico will drop your insurance without giving you notice and for lame reason and customer service is bad. I'm not going to recommend this car insurance to anyone. Yes they are cheaper but there’s a catch.

I changed to Geico about 3 or 4 yrs ago due to increased premiums with the former company. The premiums were doable even with 2 cars. When the 2nd car was totaled, they were there to assist with the claim without a lot of hassles. I also switched homeowners insurance through Geico and have no regrets.

Great, I wish they would lower my rates. Excellent if you need services, they a plan one stop shop, carry car to the adjuster, repair shop and car rental in one location. They online customer service pay your, even electronic insurance ID card.

Always a great experience and no hassle! Take care of business and always willing to help no matter the situation. We have been with them for years and no complaint here. Wishing the insurance would go down and not up. Not the company. It's the drivers in California.

This is the worst over-priced insurance. Do not get insured by Geico. Run and get some affordable insurance. They do not care about their members. All they care about is the money. The supervisors are undertrained. They are not empathetic to their members' situations. They need further training. I am a safe driver, with no accidents at all, and they still do not try and accommodate me when I need the help. I am actively looking for another policy with a company that shows empathy for their members.

No waiting on the phone. No loopholes in the policy. Straightforward language in the policy. Agents who speak up on the phone and don't mumble, and who have genuine interest and enthusiasm in their voices! Quick follow up and responsive follow-through. What more could someone ask for?

Cheapest rate I've seen in years. I get full coverage for under $100 a month. Also, all changes can be made by myself 24/7, no need to contact an agent during business hours. I can also call them whenever I want.

While expensive, they take care of their customers & customer service is top rate whether filing a claim or just needing information. I also like the fact that they are willing to explore avenues to save you money.

Geico is amazing. 2 not at fault wrecks by uninsured motorists. Adjusters were quick to call after accident and this happened when hurricane Harvey and Maria hit so they were swamped yet still managed to take great care of us. Kept us in our rental car longer due to hurricane claims and my policy rate never went up.

Phone service is good. The price is right. I have never been in an accident but I imagine their service is good because of my family & friend who use Geico.

GEICO has the best price for the full coverage and no deceiving ad than any other one I used like Progressive, State Farm or any other. Their customer service and emergency road assistance is very good and the app on the phone is very convenient with GPS locator. No matter where you are they will send someone to reach you.

My only issue is the billing. I would rather be able to pay the entire year with a fixed amount monthly, than every 6 months. I would also prefer a paper invoice because sometimes the email notifications get mistaken for spam or junk mail.

Geico should stop raising rates for good drivers. I was told that they raise my rate because of accidents in New York. I signed up in December 2018 paying 154 and now I am paying 195. I would love for people to stick to what they say.

I am 59 yrs old with a clean driving record and have continually shopped competitors for better rates and haven't found better in both pricing and coverage. Prior to changing to Geico I was impressed with their service. My vehicle was hit at a light by a driver with geico insurance. They covered all cost and provided me with a rental vehicle.

After years of higher prices in Oklahoma, I moved to SD for more coverage at a better rate. I live full time in an rv travel around the country working, seems like all insurance companies are seemingly taking advantage of rv'ers because of the option we have more money because of the price of our rigs. The price is no difference than a home but yet we're considered homeless. I feel Geico says they're better..I hope to not need to use it but my research leads me to believe they have my best interest at heart.

When I lived in Connecticut, we had 2 cars insured by GEICO. My husband's car was stolen from company parking lot while he was working. The police found the car and GEICO took care of the claim and immediately dropped us afterwards. We had clean driving records, no wrecks, no other claims filed. Would never do business with GEICO again.

Geico has really great rates, but they make it difficult for you to receive a quote in certain states (they make you call in to request a quote by mail). Very great rates, and good coverage options.

Geico is one great insurance. I have had them for years. And I have shopped elsewhere. And found them to be the best for me. I do not have the ability to say anything more. They are just wonderful. My late husband had a accident and the car was total. They sent the check right away. I hope this is enough.

Their customer service when we had an insurance claim was first rate and included follow up to be sure everything met or exceeded our expectations. Couldn't be happier and a lifetime guarantee included on parts and repair.

I have been with GEICO since I first got my own car insurance. The customer service cannot be beaten. Every representative I have ever spoken too has been helpful and courteous to a fault. Their app is very easy to use and allows for self-service if desired. When we needed to make a claim, the process was smooth and GEICO made sure that we were inconvenienced as little as possible.

They DID not tell me that for ten dollars more a month I could get total coverage on my rv until after I got broke into twice. Seems to be getting very costly. They have been very helpful when we call.

I've been with Geico for decades. They have the best rates and are true to their accident forgiveness policy - my rates remained the same even after an accident, and they provided a great rental while my vehicle was being repaired. My rates went up when I moved to Florida, but that is due to dumb Florida drivers. GEICO still has the best rates hands down.

We were skeptical on switching to Geico at first. We had State Farm for years. We had to make a claim, husband met a doe. Geico sent him to Service King, had a rental in wait. The car was fixed in a week. Great company, I would give them two thumbs up to anyone.

Geico was great with us on the two claims we submitted. They made it very easy for us to recover from our losses that were no fault to us. The representative and insurance adjusters were professional and courteous. We couldn’t be more happy with any other company.

It's better than my previous insurance and certainly less expensive. I've actually had a good experience with them over the phone but not great digitally. Their letter was curt and demanding but when I called and spoke to a representative she worked it all out while I waited on the phone.

I have used GEICO insurance for over 15 years and I have had nothing but superb service. When I had an accident it took them no time to start the process and my claim was honored. I like Geico because it is so easy to make changes to your policy to find a price that you can afford. Customer service is great and they are very efficient.

I was recently (today), rear-ended by another vehicle on my way to work, and filed a claim with Geico, which has resulted in several Emails sent to me, many of which have links provided in them, but I cannot use these links because they claim to be sending me a text message security code, that never comes. I thought this may have been a solitary issue, but every Geico link requires a security code to be entered, and there is no other option but to have them send it to you by text, which they do not seem to be capable of doing for some reason.

I am prior service military (veteran) and have been using Geico's military department insurance product for a few years now. Very happy with the price especially with multiple cars and a motorcycle (even though you have to have a separate policy for the motorcycle). My FICO score has gone up so I will be shopping other companies soon just to make sure I'm still getting the best deal but so far I've been happy, I've had 2 claims for window repair and they were handled quickly.

They walk the Talk, low premiums, but when it is not your fault slow to pay. Mine is an example for me. I was driving on a road and hit by a drover who failed to stop at the stop sign. Plow into my drivers door. My Airbag went off. Meanwhile the auto driver bailed I pressed the Onstar button, the fire, ambulance and fire came. The vehicle 10 minutes later was reported stolen by a female own. This was 8 months ago. My full coverage policy half of my predecessor insurance has not fully paid the claim yet in full.

I have used quite a number of insurance companies over the years including AAA, Farmers, State Farm, Liberty, but have not received the customer service, price, and coverage, that I get from Geico. I'm a multi-car insured person as well as a motorcycle. They have done a wonderful job and wanting to keep my business through pricing and proper coverage.

Geico is a trustworthy company. They have excellent customer service. Claims are handled fast and efficiently. However they are more expensive than most for my area. They also used to outsource their property insurance. They don't offer motorcycle insurance.

I have had GEICO for many years. I have had quotes from several other companies over the years, but none ever saved me any money. I have had several claims against Geico over the years and they have always with one phone call taken care of the claim. I was hit by an uninsured driver several years ago and Geico took them to court and recovered my claim. They are easy to get in touch with and always very helpful.

Geico auto for me is too expensive. They don't give you important information. I don't trust them. Not informative at all. I was told my insurance is cheaper if me and my daughter combined our auto insurance but that is not true according to Allstate insurance when I called them for a quote for auto insurance.

I was with Progressive paying almost $100.00. I took the same policy to Geico and my bill was cut in half! I have full coverage along with roadside assistance, which I need because I locked my car keys in my vehicle about four time in one year!

I have been with GEICO for a number of years through a number of claims. Once my car was a total loss and they helped in getting a rental car until I could acquire a replacement vehicle. Another time my car broke down and they organized a tow to the local garage. My only gripe is that their app could be better. It was difficult to navigate and when you're standing by the roadside trying to organize a tow, you need it to be so very easy. Overall I would recommend them, not least for the amazing customer service you get when you call them.

After a claim rates really went up. Claims adjuster and claims telephone personnel were extremely nice and helpful. Geico paid on the claim fast and paid a fair amount. Phone customer service are nice, helpful and very good at answering your questions.

Very good company to do business with. They are very prompt in responding to windshield or other claims. I highly recommend using Geico.

I switched to Geico when my current insurance kept going up without any reason. Somebody had backed on to my car and left a small dent on the bumper. The other party was insured by Geico. I was going to call them later to start a claim. Before I could call, Geico called me and they were ready to fix my car. I was impressed. When I switched to Geico, I saved a lot of money also.

While I have never filed a claim directly during my 6 years as a customer, I can say without a doubt I love GEICO’s customer service. The mobile app is definitely 5 stars! So easy to use, make changes without having to contact anyone!

It is difficult to report a roadside problem if you don’t have their app. I needed road service and called. They kept referring me to their app. I’m old and have arthritic fingers. Using an app doesn’t really work for me, especially using my phone. I explained to a rep after about three transfers, and he was very helpful.

Extremely professional, courteous and responds quickly. Great customer service. I was recently in an auto accident and they were quick in their response and help to ease the process.

Every aspect of managing my policy can be done on-line or through the app. I have had to use roadside assistance and windshield replacement several times. Absolutely no hassles. I used the app, they came, I signed. Everything was taken care of.

Geico was the cheapest I found. They also work on my due dates. I can call them and change the payment date. When a person hit my car at no fault to me Geico did not place it as a accident I had. Thank you Geico. They also told me ways to lower my insurance. Who would do that?

Earlier this year, I was rear end by three out of 4 cars cars. It was the first car fault. She has Geico Insurance. One of the cars was total lost and the insurance of the lady who hit us is really low. This car crash excess the limit of her insurance. I have been waiting for 8 months to receive a check from Geico. First, I had an adjuster named Christa. It was hard to reach out Christa, her calls ended it up in her voicemail. I was able to talk to Christa less than 5 times in a period of 7 months. She gave me the same answer every time we were able to talk to her. It was frustrating listening the same answer over and over again. Now, we have another adjuster and it is almost the same history. It is easy to get payments from client; however, when it comes to claim, it's a NIGHTMARE to receive a check to fix my car, it was not even my fault in the crash.

Even though GEICO has the best rates for me as compared to Allstate, USAA, Progressive and The Hartford, it is still too expensive in my opinion. I will say that their customer service is exceptional. No robo operator.

When I started with Geico back in 2009 it was in 6 month portions and about $20.00 per month. Now it's $34.75 per month and I've never had an Accident or anything else. When asked why my Premiums keeps increasing they say it's because the Risk's in my area have increased. So, in other words, I'm paying more Premiums because other drivers have DWI, Accidents or Moving violations.... NO FAIR AT ALL...!

From someone hitting our car to our learning how to drive child, Geico has done a great job of informing us of our coverage (sometimes, in the heat of dealing with life, you forget what you should do). They made sure we had rental cars for the time needed to make the repairs. They kept us informed of the status of the repairs. While you don't want to have any accidents, when an accident happens, you want to make sure your insurance company is knowledgeable and Geico has been that with us.

Been with them over 50 yrs, excellent customer service, rates comparable, claims handled efficiently, road service not limited like others, never had a dispute or problem. Also love their tv commercials.

Customer service and price are a big part of why I chose Geico. A friendly voice that I can understand. I'm not much of an app user, but their app is very simple. They go over every detail of my policy. And always seem to give me the quote in my budget. I've had to to de-insure a vehicle and they walked me thru the process. Have been with them for over 15 yrs.

Very pleased with Geico. They gave me a rate and deductible much lower than my prior Farmers insurance policy. Last year I had to make a repair claim on my recreational vehicle and the process was super smooth with a check cut within days of making the claim.

Reps are courteous, helpful and informative. I had a claim (not at fault) which my deductible was reimbursed. I didn't like the fact that used and other than OEM parts can be used. I can see why accident history can take such a toll on resale value. I also feel the insurance company should recoup depreciation from the at fault insurance company. Even though I've never had an at fault accident in my entire driving history (35 years+) my insurance increases every year thru Geico.

Great customer service, no pressuring, always very competitive. I get insured with either Geico or Allstate, both very competitive companies. I always shop around a lot every 6 months or so maybe a year to get three best possible price.

If you have a claim for over $2,000 expect a hefty increase in your premium. My first fender bender in 25 years with GEICO. Bill came to $2200, I paid my $500 deductible, the increase in premium is to cover their cost and then some. Switched to the Hartford.

After the sudden death of my mother and an unpleasant experience with her homeowners and auto insurance company- I called GEICO to see how they could help me in getting coverage for her auto and home until I could sell both. They were sympathetic to my situation and was able to assist me. I have been a policyholder for years and they made my life just a little easier during a difficult time. THANK YOU!!!

I have been with GEICO for 22 years. I have always been treated well. I don't really want to be with any other company. I have been trying other companies they just don't have what it takes to get my attention. I will stick with GEICO.

I wish pricing was better but the customer service is great. When I've had claim they have always responded quickly. Service reps are knowledgeable and helpful throughout the process. Never had to worry about the process. They guided me along the way.

Their customer service is excellent. Their rates are among the best for the NY area. So far dealt with them on two minor issues (blowout on a highway - received towing reimbursement in about a week, hit a car door when driver threw it open without warning - considered 100% other driver's fault).

Great price, and my daughter had an accident when she was 20 and away at college. They got her a rental car and helped her when I could not be there. The other person sued us and they took care of all that and kept us informed throughout.

I generally believe that insurance, overall, is a bit of a scam, in that we're sold "peace of mind," and yet more often than not have to battle, to some extent, for relief that should by all rights be ours when precipitating events occur. I will say, however, that in the years I've held auto insurance through Geico, and experienced an accident, they were quick to respond and quick to protect me when the folks I hit attempted to sue. Overall, I think Geico is a big enough insurance company to understand the "game" in order to remain profitable, but also continue to understand their most basic mandate, and seek to fulfill that responsibility when warranted.

Geico has been the best car insurance for me. I have received quotes from other car insurance companies, but they cannot beat the premium that I pay with Geico. Customer service has been great also. They are there when you need them.

Bill went up 50% with no notice and no unusual activity on my part. Horrible. When I called to inquire as to the increase, I was told that everyone had an increase and it was the cost of doing business in Arizona. So I am searching for a replacement of this service. 24 years and no issues. You would think I deserve at least a letter of explanation. How disappointing.

I have to cancel my policy because they state that it would be 109$. Once I bought the policy they charge 148$, which I didn’t agree to. How unprofessional and illegal this is. Now it would take 5 to 7 days to get the money back. GEICO should be ashamed.

The customer service has been great especially with roadside. Of course the cost is a lot but I guess that's how it is. I like the fact that they tell you when your discount is expiring. I've been with them a long time.

Best price of all the auto insurance companies I checked. They even lowered my cost one year. When needed once, I found the service prompt and effective. Got locked out in a snow storm in a different state one weekend evening and the guy came and did the job pleasantly.

I believe that at my age and experience my car insurance could be cheaper. I am a 61 year old widow with many years of driving experience and a clean record. Shouldn't I be able to have a discounted insurance?

Geico customer service is great. When I call them waiting time is short and they are efficient and helpful. I think the price is reasonable. Any time I call them, they always have the right answer for me and they are very helpful in finding the best solution.

I have never had to use my insurance. I feel I overpay due to my credit score which is bs as I have hardly ever filed a claim. So as with everything else we are judged on something that has nothing to do with how much I should pay for car insurance.

Very expensive insurance policy. Always change the price. Always need paperwork and registration papers. Customer service is great. But price changes is not good. If you take out any car they bring price of other car up. No discount.

I loved geico but unfortunately was forced to change because in Texas they didn’t offer rideshare insurance. I’m a driver for Lyft Uber and it’s a must have to do that job! The premiums were great in comparison to other company’s. I now live in Fla and thought I may check back in with them on that to see if they offer rideshare to Florida drivers. No complaints with Geico. They were above all the best price for me.

GEICO is pretty good, but expensive. I don’t think the other companies are any better, which is why I don’t insurance shop. One company may offer something better in a type of coverage, but they have to make up for it somewhere else to keep their profit margins. So all in all I think the companies are all the same. A company may briefly offer lower rates to pick up new customers, but they’ll likely raise their rates over time. If you change companies too soon they may even charge a fee.

Geico refused to use manufacturer parts and forced me to use after-market parts on my 50k vehicle. I had to pay the huge difference in out of pocket. After the claim, I called and refused after market, they proceeded to not inform me that this was rejected. They refused to work with the shop and it took multiple supplements with other issues aside from the after-market issue. When I talked to the claims supervisor, Adam **, he was very rude and constantly speaking over me and not answering my questions. Awful experience. What's the point of insurance if your car isn't the same after the accident?

I only recently switched to GEICO and can say much more at the moment although years ago they were very in another state. My son recommended GEICO and I left Allstate and compared Liberty Mutual, before starting new policies with GEICO.

Client since 1985. Excellent customer service, thank goodness I have not had to use my insurance for any accidents in a long time. But when I did, the first thing asked was "Are you okay?" Fair prices for my age.

We have had Geico since 1975. I can’t recommend them enough. Always willing to help and there 24/7. We have even used their sister company in Europe which was fantastic also. We have shopped around but haven’t found a better company and also have great renters insurance policies when we rented.

They've got your back!! They keep you informed! They are quick to respond for repairs or questions! They should be advertising customer service and not savings!!! I would never switch. They have been my provider for almost 40 years!

Have been Geico policy for 55 continuous years. 24/7 service has always been prompt and great. Received discounts for good driving record. My premium has been lower than the competition in the past when I compared rates with other major insurers.

Started with them when the doc said I could drive again, after 12 yrs of medical prohibition. They were great, but as time went by, the prices shot up. No accidents, no tickets, nothing, but the prices soared. Guess it is time to shop around. Or fire the lizard...

I get a discount because I was in a fraternity, my wife is a teacher, we've been with them for years... It is really nice to keep getting discounts without even trying. There isn't much else to say, which I think speaks for itself.

They continue to offer the best rates and their customer service is very good. I have never had a problem. I never had a ticket or accident claim and they are the only company to give me a discount for that.

Great customer service. Always professional and helpful. I find the cost to be high for whatever coverage you have even if you’ve had Geico for over 10 years and never had any type of insurance claim.

I think Geico is a great insurance company. I’ve been with them for over 10 years and I don’t believe I’ve ever had any issues with the customer service at all. They treat their customers very well and remains professional at all times. I pay $115 for full coverage on 2015 Hyundai Sonata model vehicle compared to other companies who tried to charge me 190 dollar or more in Texas. Like the jeopardy game on tv, I choose 115 Alex. I feel like I’m winning.

Their rates have gone through the moon in the past 2 years. I am looking elsewhere to see if I can get the same coverage at a lower price. For three cars I'm spending almost $8000! Two years ago it was $6000.

Have been a Geico customer for 3 years. Their service reps are helpful whenever you call them with any questions. I would think they would give long time customers with no accidents a little more discounts when renewing their auto insurance.

When I signed up for the insurance they ran my details, gave me a quote which I accepted. When the police was issued, and several weeks into it, they changed the price which was very disconcerting. They claimed that my credit rating had changed from the time of my call and one month in. I checked it and it had gone from 830 to 815, both considered excellent. I did not feel it was justified to raise my rates, but they did anyway.

I've compared many companies for the same coverage, and Geico always stand out as the lowest priced with great customer service. I've had them in N.J, Texas, and now Florida, for the previous 6 years.

Great company and great app. Every time I have contacted customer service they were professional and friendly. They answered my questions and took care of my problems. GEICO has the best commercials too. I would recommend them to anyone.

I have utilize Geico auto insurance for the past 10 years with nothing but good things to say about them. Their coverage fees are lower than most on the east coast and the coverage limits are great. When I call the office for service their representatives are very professional and knowledgeable about their product and service offerings. I am so satisfied with their service that I have had my father, uncle and brother switch to Geico for better service, price and coverage. I have also insured my house with them. Great company!

Dun and Bradstreet have their hand in GEICO but they will change your driving score by lowering your credit score and making your payment higher. They said they got out of the credit business to the court but they did what they do best lie, lie, lie.

The online service is terrible. When I earn enough money, I will gladly pay more elsewhere, than deal with this terrible service. I needed an ID insurance card, and it will not allow me to pick the names of the drivers that appear on the card. One of the names that DOES appear on the ID is not even an insured driver but her name is there nevertheless. When I looked for help online, I got asked to log in over and over, till I got stuck in a loop. Now, I can log in.

I had really hard time to contact the claim manager, left voicemail and kept calling but never got the call back. I even replied to the email I have received from them but no reply at all. Apparently, they dont want to pay for the repair at all.

I called GEICO to switch my car insurance. They came in with a few dollars cheaper per month than the car insurance we had at the time. Geico took my info for automatic payment. They then overcharged me every month until I noticed. The overcharge was close to $70.00 per month. They are saying too bad. They NEVER emailed me a change of charges or mailed me any copy of anything. I am cancelling and I would say people should be aware. I should have checked the charges on my credit card, but since my husband had been laid up from surgery that's where I was focused. I have reported them to The Attorney General of Texas.

Geico set up my claim, sent an adjuster out, deemed my vehicle as total loss and sent documentation of incident only to back out and say, "Sorry this isn't covered with your policy." They said it falls under mechanical and the supervisor said it falls under “negligence” and that's not something I have with my policy. Background of situation: I received an oil change that seemed to mess up everything in my car.

I had been in Geico several years, looks like good in NJ, after moved to FL. fee increased a lot. Every year increases, does matter you have any accident or not. If any accident, if not your fault, insurance fee also increases. I paid nearly $9,000 for three cars each year. Only two non-fault accidents. Premium jumps a lot. I have to leave Geico. Now pay less. I give it two stars because customer service is good.

Geico insurance company 4608 Willard Ave Bethesda Maryland or Chevy Chase Maryland their staff attorney ** files false insurance claims through the courts of Maryland, used improper addresses on people to assure they do not show up in court. Once he get a judgement by default for failure to appear on defendants he then use the Department of Motor Vehicles in the state of Maryland to suspend driver's license and Vehicles registration even though my vehicle head insurance ** refuse to accept my insurance company or bring a claim to my insurance company because he know there was no damage to his client vehicle or injuries after several complaints to the Maryland Insurance Administration as well as the DC Bar Association and the Maryland Attorney Agreements Commission.

I am reviewing a contractor of this company. I have Geico auto and renters insurance and have had no difficulties. However, I have tried today to cancel my father's renters insurance. He has passed away. The bill shows the phone number for Geico. When I called I was told I have reached the wrong department. I was placed on hold, reached another department. I was told that the policy is through Assurant, a contractor. I was placed on hold again. 30 min later I reached them. The person I spoke with told me she is unable to cancel the policy, I have to do this online. How? This is not my policy. She was not able to provide more information as to why she was unable to cancel the policy. I asked to speak to her supervisor. After 15 min on hold I gave up. I reached another representative (in the sales department, much higher rate of literacy in this department!), who told me a written attestation was required and would be initiated via email sent to me.

Our entire family have been Geico customers so we were shocked as to the handling of a billing glitch. My daughter had a spotless record with Geico for many years, no claims and paid her bills on time using autopay with paperless billing. Her credit card expired and a payment was denied. She just gave birth, was in between jobs and in the process of moving to another state. The one email was overlooked in the turmoil, in fact it could have even found its way in the spam folder. Then came an email stating that her insurance ended, did she want to reinstate it. She quickly called up Geico to clear up this issue, pay the unpaid bill and provide the updated credit card expiration date. The representative said ok but her insurance would go from $165 to $241! She said to reduce the increase by a small amount, she would have to take a defensive driving course!!

I had an accident, I was assign the worst adjuster in the state of New Jersey. He doesn't follow up. At the time of the accident I had full covered, there were some fees Geico didn't pay for example--towing service. I would never recommend this insurance company to anyone.

Been with Geico for the past 5 years. Never had a ticket, never missed a payment, never filed a claim. No past tickets, no lapse in insurance, no flags EVER! Today Geico tells me they are cancelling my insurance in 30 days? Beware!!!! Even a perfect driving record can get you cancelled!

Geico misinformed me on a claim and then turned around and wanted me to pay double. It took days/weeks for me to talk to management. When I finally did he stated there was nothing he could do. I asked him to listen to the phone recording and he stated well not all of them are recorded (of course not). When talking to a claims representative, she told me I should have lied. So since I was a truthful citizen, and Geico staff is not properly trained, I was penalized. Any company who tells me that I should have lied, is not a company I want to be associated with. My husband is in the military and we have been with Geico for almost 3 years. That is not a way to treat your customers. I would not recommend Geico to anyone. In fact, everyone in my family has switched to USAA.

Gabe's Collision in San Antonio, Texas is partnered with Geico and was recommended by them for auto body repair. After researching, it also appeared they work on higher end vehicles. I was hit by a Geico insured driver and ended up taking my Corvette for service here. Although the repair to the body was well done, I picked up my Corvette with a 14 inch crack in my windshield. There was no damage prior to dropping off the car. This is confirmed in a thorough vehicle assessment and pictures taken by the Geico adjuster upon drop off. Even with the detailed document, pictures, and request from Geico to replace the windshield, Gabe's Collision refused to take responsibility.

Geico is the WORST car insurance company. BEWARE! On several occasions I have requested roadside assistance when I did have that on my policy and they DECLINED to send it, saying I wasn't "signed up long enough" to receive it (after 2-3 days on 1 occasion). On the most recent occasion, I was given the biggest run-around on a simple tow request. What they did was send the least reputable tow company imaginable who then proceeded to extort a vastly expanded amount of extra money from me ON THE SPOT at the destination for the tow! The tow company claimed the mileage was higher, they charged $6/mi for every mile above 6 miles, and the agreement Geico had with ALL tow companies they use is first 20 miles FREE to customer, and Geico pays for that.

I am 42 years old, and have used Geico auto insurance for most of my adult life. I was never in a single accident until about 2 years ago. I was hit head-on by a distracted driver. I was injured in the accident. The airbag deploying tore the labrum in my right shoulder. Surgery was required to repair it. Followed by physical therapy. It’s still nowhere near what it used to be. The accident was ruled his fault and I received decent settlement from his insurance company (Liberty Mutual).

Just wanted to prove you wrong on the phone. I was told that no one was scheduled to re-look at my car. Well this is the name that I was given and he was scheduled to look at my car on 9/7/19. His name Randy ** but since he was a no show for 2 days I am done. So I just ripped up that joke of a check you gave me. I am tired of playing the blame game and you guys are good at it. I am tired and my health is not good and I need my car for Dr appointments. I am done. I will not play your game. The problem was your first adjuster did not know what he was doing. My car is pearl white and requires 3 coats you put in for an aftermarket bumper. I will not accept an aftermarket bumper. They peel and I will be at the shop constantly having it repainted so will not take an aftermarket bumper. It needs to be replaced with a real Mitsubishi bumper. I will not accept anything less. I should not have to.

This company will tell you how nowadays this is needed. But when you get in an accident they are against you and will swear nothing is wrong with you and deny paying or try to negotiate little to nothing and they pull for nothing. So keep your money. You will only have to give it to another shark. They are not for you ever. It's all about your money.

In my experience with this company the customer service reps are awesome. Easy going. Makes you feel comfortable enough to want to call and let them know if anything happen to your vehicle but when it comes to making a claim and working with the staff members like for example the adjustors they are out to find any and everything nonexistent things that they can find to call clues or "evidence" to not pay on your claim. It's like you pay all this money for nothing in hopes that if something was to go wrong with your car you know your insurance company will at least have your back and that you won't have anything to worry about. But because I went down into a pothole on I-787 and didn't call the police 'cause it wasn't an actual accident and also wasn't able to stand in the middle of I-787 to take a picture of the pothole and because my mom was in the hospital I'm trying to fraud. No dummy.

I have been with Geico for 15 years and I had to file a claim because of a hit and run. Geico wants to do a patch job on my Lexus and put a part from the junkyard!!! They said so they can save money!! According to Geico I have absolutely no say in how my car is going to be fixed!!! I pay A LOT of money each and every month on my vehicles and have never defaulted in all my 15 years!!! Who does a patch job on a Lexus!!?? I am so very disappointed and disguised!!

I just had to deal with GEIKO to get reimbursement for my expenses (Uber) while my car was in the shop. First, they did not let me have a rental because they just could not get all the papers in order, while my car was already in the shop. So I did not get a rental, and was using Uber or asking friends to give me rides. Once the papers were finally ready - they told me that since it was too late to get a rental now, they will just reimburse me for each day of me not having a car, at a $25/day rate. Weeks go by - no reimbursement, I make multiple calls (hours wasted) - and hear the same story, they need more evidence that I had to use alternate transportation for 7 days, since the document with the repair estimates lists 11 hours as the estimate.

I am thoroughly disappointed in how Geico claims to guarantee excellent customer service, yet that is the furthest I have received. I have called other companies to search for new insurance and I have received better service and communication. I have been fighting back and forth to get a claim resolved since February. My first agent, Samantha, was impossible to reach and my second, Shanicka, is better but I still have left voicemails that have not been returned in a timely manner.

I had GEICO auto insurance several years ago for six months only. I switched back to Nationwide when I learned how expensive my homeowner’s insurance was going to be with Nationwide if Nationwide didn’t also have my auto insurance policy. My auto insurance has been back with Nationwide for at least four and a half years. Today I went to the license plate agency to renew my license plate on one of my cars (I didn’t even own this car when I was with GEICO). DMV received notice from GEICO that they had terminated my auto insurance effective May 20, 2019. WHAT??? I was being assessed a $50 fine and am unable to renew my tag until I get a certain form sent to the license plate agency.

I went online and picked out a policy that met all my requirements. Geico quoted me a price and several different payment options. I opted to pay for the entire year upfront. I receive a letter from them four weeks later stating I need to choose to accept or decline uninsured motorist coverage and return letter. I had the letter in mail in two days. Two more weeks go by and I receive a bill in the mail. I call and talked to a customer service rep who told me they added more coverage (without my authorization) and that the letter they mailed out was already past the deadline (ON THEIR SIDE) so even though I returned the documents in two days, it was too late and I would have to pay...unbelievable that they didn't send required documents out in time, documents I wasn't even aware up, but I have to foot the bill. Cancelled my policy on the spot. They refunded my deposit, minus the extra bill...robbery!

Geico is the worse company ever starting with customer service and customer satisfaction. They lie, don't want to help, overpriced and cheap when it comes to your needs. My car got hit by their policyholder. The appraiser would not even come to estimate my car. I had to come to them. They also told me they spoke to car rental to lower my deposit. Enterprise never got a call from them. I got the cheapest car and they refused to upgrade it.

Please do not buy this insurance! My car suffered hail damage on 3/24 and was deemed to be a total loss. It is now 7/18 and I still have not received my settlement check. I have called everyone, left voicemails, left messages, sent messages but still nothing. I was promised the check would be mailed out to me but nothing yet. Please do not waste your time with this company! The customer service is horrible!

I am a retired DHS officer, I canceled my car insurance policy and was issued a refund. They claim they tried to place back into my credit card. I called after 2 week and was told a check was issued. Someone didn't read what was my mailing address and sent the check to my home where I don't receive mail. So they re-issued a check to correct address.. This has taken a month plus, to get a refund. This federal officer WILL NOT BE RETURNING TO GEICO. THEY GOTTEN TOO BIG AND mess up us that serve. Leo **

I was involved in an accident and Geico, being the other driver's company, sends me a letter for me to call them and give them my recorded statement. As soon as I open the letter I go ahead and try my best to cooperate and make this process go by as quickly and easily as possible. Because I am a minor they need permission from my father to speak to me, they get that right away, as we were willing to cooperate. I call back on multiple occasions to see what the hold up is and why they have yet to take my recorded statement. I'm told that the recording machine of the person handling this claim is broken, that it should be fixed within a week and I will be given a call back.

I have been Geico customer for over 10 years. I never had an accident. My premium went up 25% in February 2019. Since then, I purchased a car based on a quote they gave me. Few months later, they increased my premium by another 50%. Now I have to shop for different policy or to lower my coverage to a minimum. This is how they treat safe drivers. Thank you, Geico!

I’ve been a Geico customer for 20 yrs. I’ve never had to reach out to them for anything in the past, but the one time I have had to, it’s been such a HORRIBLE experience. My adjuster never returns my calls and Geico has not provided the level of service they claim to provide in this case. I requested them to review my claim and the facts of the incident multiple times, and yet they have made such an unfair judgement. I think it’s because both parties in the claim are Geico customers! My car was hit from behind while taking a legitimate left turn. The other party was turning right, did not yield and hit my car from behind.

In accident with their client. Uploaded police report showing Other driver issued citation. Report shows they were at fault. GEICO says they will contact me after speaking with other driver. Called them a couple more times, they stated they attempt to contact once per day. 10 days now, they have yet to contact me. Monday morning I will retain counsel on their dime. PS: I am also their client for 5 years.

After using Geico for a year I am NOT happy. You will get a lower payment, but at a cost. A minor fender bender (no cops, no damage to my vehicle, minor damage to other vehicle) increased my premium by $120+ dollars. Now I pay more than with my previous insurance. Recently, my car was totaled and now I'm being told I can't use my 30-day rental. I have to buy a new car in 5 days and return the rental. My policy doesn't state that, but the adjuster says it's an “amendment”. So, I've been paying for 30-day rental service I now can't use to be able to get a new car. You will get what you pay for. You'll get your lower payment to start but as soon as you need to use your policy, your premiums will skyrocket and they will cut corners anywhere they can. I will most likely go back to my previous insurance. A higher premium is worth peace of mind in this case. Again, you get what you pay for.

Hi, I have been Geico customer for over 2 years and got my 2 cars and 1 motorcycle insured with them. Never filed a claim for damage till date. First time called and filed claim for the glass of windshield damage. on June 13. The vendor of GEICO asked for inspection on June 15 and I provided them details and pictures. On June 23 they said they want pictures again. Then on July first week, they approved claim. A simple glass claim which was very small, they took like a month to complete it. They gave all kind of catch. The glass crack started expanding and the car was not safe to use anymore.

My car was damaged in a parking lot accident when another driver backed into me. He immediately apologized and accepted the blame. Contacted Geico same day, have had several phone calls (never can get the same person to respond) completed a recorded account of the accident. Provided them with his insurance, Drivers license info and car tag info along with pictures. All the reps say the same thing “Not your fault, they will follow through with USAA his insurance company, etc. The accident was back in April. Another call to them last week-same crap “we will get answers and get back to back to you in a day or two”. Another week has gone by and nothing. Never had any trouble with any other insurance company in my 50+ years of driving. One ticket and one accident in all these years that was my fault and this is what you get. Maybe if they ignore you long enough you will just give up. Myself I will be changing companies.

I purchased a car in GA on 5/12/2019. I drove to CA on 5/25/2019. After being in CA for a few weeks I noticed my check engine and HEV (Hybrid car) light came on. I made an appointment at Kia to have the car inspected. Upon inspection, I was told an animal has chewed through some wires in the car. I filed a claim with GEICO on 6/19/2019. An adjuster (Angel **) came out and inspected the car on 6/20/2019. He stated the animal damage was common because the casing for the wires are soy based. I did not hear anything back for several days. I sent a message through the GEICO system on 6/22/2019 and received a response back from Liz ** stating GEICO is waiting on the damage adjuster Angel **.

BEWARE of Geico – I had been a Geico customer for many years (Car & Motorcycle). I decided to checkout the Home Insurance. The quote was cheaper than my current insurance. I decided to sign up. The policy was paid. I thought this was all settled. 30 days later I get contacted that my roof needs to be replaced or I would be dropped from the policy within 16 days. Well it's pretty difficult to raise the money, schedule and evaluate roofing company estimates and get it all completed in 16 days. Long story short I was dropped. This is after being a customer for so many years with 2 other policies. Well they lost the other two policies as well. If they told me, "Wait before canceling your old insurance until everything cleared underwriting" they may have saved themselves from losing all the policies. Anyways I found a similar company and I saved $600 compared to Geico.

Found less expensive offer (95$ instead of 245$), did call to Geico client support with question “What is the process of policy termination and should I pay penalty for that”. Answer was: “Provide us with new policy information and no penalty at all”. It was two different representatives confirmed that. After some time I’ve got mail and call from collections agency for non-payment 100$+ Geico penalty. I can imagine what is like doing business with Geico - fancy looking and non-professional? Can’t wait till my Geico renters insurance policy will expire and I could switch to reliable insurance company. Though APP is very comfortable to use.

Changing to Geico was the best decision I made when I purchased a new vehicle. My new policy was less money with complete coverage and the process was so simple. They are really good about emailing with any updates and I feel confident in my coverage even though I have never had to use it.

Criminal company. Don’t ever insure your car with these pack of thieves. I’m filing a lawsuit this week for refusal to pay for my car. They are happy to take your money and make you feel like you are getting a good deal. Just pray that you never get involved in accident then you will know their true color. Can’t wait to see them in court. Bunch of crooked box of snakes. I have warned everyone I know about these criminals. DON’T INSURE WITH GEICO.

I purchased a used car from a dealer. On the next day I notice a crack in the bumper and of course I think somebody hit me. I called Geico to file a claim. Two weeks later a Geico investigator (Michelle) calls me to go over with me what I think happened. Where I was that day that it happened and so on. Then she says "well I have proof that the car was like this when you bought it." IT WAS! She says, "Would you like to see proof?" OF COURSE! She emails me a pic of the car from the lot where I purchased it with the same crack on the bumper. Obviously my husband and I wasn't aware, neither was the dealer. So now I'm just so upset that we missed the damage when we bought the car and of course cancel my claim.

A long time ago I couldn't afford paying six months at a time. When I did achieve the ability to pay every 6 months, for six months, I did; and I did so for years. Every five months I started getting cancellation notices and extra charges. This happened every five months for years and no one would tell me that I was "Officially" on a monthly plan, even though I paid for six months every six months for years. Finally when I reported them to the BBB they said, "all I had to do was officially change my monthly plan to a six month plan and all of this would go away".

Tony ** from Geico says “my car seats are perfectly fine and not damaged” after an accident. Also says “don’t waste your time submitting a claim.” Was he in my car when I got into an accident or did he inspect my car himself after the accident? This is his response to my statement of I don’t feel perfectly safe with car seats involved in an accident. He also refused to transfer me to his supervisor when I asked. I am definitely not taking GEICO as my insurance knowing a guy like Tony is making statements like that.

They don’t seem to care if they keep you as a customer when you are hit in the rear end, and the other person ALSO has Geico. Do they decide judged on how long you’ve had an account and whose loyalty they want to keep? My family has used Geico for close to a decade, but now that I’ve had my first accident where someone hit my back end, I’m shopping for my own new insurance and never, EVER using this company. I didn’t like them when I was on a solo account there. I had switched to General back then. I’ve been under my family’s account the past few years due to a decent bundled family price. I’ll let my family decide what to do, but will be getting my own insurance via another company to hopefully drop their premium back down. Horrible. Just horrible.

People are always so quick to write negative reviews so I figured I would come here, write a positive one. GEICO is the best company that we have ever done business with and we switch to them after we were royally screwed over by Esurance. Take my word for it, DO NOT use them as they will not pay out any insurance claims! GEICO has been so great to work with us when we needed to extend the payment, and all of their representatives that we have had the pleasure of doing business with over the phone have been nothing but wonderful and pleasant! GEICO has immediately paid out all tow fee reimbursements when we filed them! Thanks!

We pay $5 extra per month for free windshield replacement on our vehicles. I recently had a rear windshield busted out while in my driveway one night. GEICO refused to pay because the back "windshield", as the representative referred to it, does not qualify as a windshield. Even has a windshield wiper on it but yet it still doesn't qualify as a windshield. I think it's a shame that they find loopholes to keep from providing coverage to their customers.

Been with GEICO 15 to 20 years, can't even recall not having them. Generally, good service and helpful in keeping my rates low,\; lowest ever last year, both of us retired, very low mileage and I diligently take my Defensive Driver course as needed. Just received my July-January renewal and it has increased by 22%! I usually project an ever-so-slight reduction due to depreciation of the vehicles and was totally blindsided by this news. WORSE, after a 20 minute line by line review of my last three policies I found the one & only difference, I (and my Def Driver discount) have been switched from "Veh 2" the one I drive to "Veh 1", the one my wife drives.

I've had Geico for 2 years. My teenage daughter just got her license and we purchased a car for her. As expected the rates jumped but by $400 a month for a 7 year old $7.000 car? Seriously? So In order to afford the monthly increase I sold my Jeep to get something cheaper. My insurance only went down $50 so basically paying $525 a month for one 7 year old beetle & 2 drivers... WHAAATT??? Then when I got a quote for a 9 year old Prius I was considering buying the price for 2 cars was $495! My head almost exploded... I then went to Progressive which was cheaper for the one car but then more when I add in an additional car... The whole thing is so incredibly frustrating it makes me want to Uber everywhere and just spend $500 not driving!

Secondly, they refuse to allow the full replacement cost of new parts - they allow a reduced amount for body parts.

Hello, I had accident from my back car and back car has Geico. It's already 5 week passed away but still no progress and my agent is Shana **. I am calling every week but still no progress. I am not able to close my trunk and it's hard to drive for me everyday. They are also not ready to provide rental car. One of agent said I am going to get full money for repair. I don't know when they will give money for repair. I am suggesting not to take Geico. I already switch other insurance from Geico. Thanks.

A driver insured by Geico rear ended my vehicle at an intersection. It took Geico more than 2 weeks to converse with their policy holder and acknowledge responsibility. I had already obtained an estimate to repair the damages from a reputable shop. The Geico adjuster lowballed an estimate (less than 1/2 what the shop quoted). Then the shop had to negotiate with Geico, eventually Geico came around; however, it took a month to get my vehicle repaired. What a terrible insurance company.

GEICO insured me when no one else would seeing I was a service member returning from overseas assignments. That was 25+ years ago. Over the years, GEICO has been responsive to my needs and has provided excellent personalized service. Once I had hail damage to my vehicle. The next day, GEICO had an insurance adjuster come to assess the damage. He came to my work parking lot to make it easier for me! I received the check for the damage quickly. My rates are very competitive and I might go so far as to say unbeatable. I occasionally get quotes from other insurers and they can’t beat the cost of my coverage with GEICO. My children have also spun off of my policy into their own GEICO policies. They have received comprehensive policies at excellent prices too.

Geico online salesperson requested me to take the defensive driver's course after signing up with Geico, so that I can do the course with one of their preferred websites and after finishing, when I gave a call to get 10% discount - they say I'm not eligible for that discount under certain characteristics that company follows, which is I think not being faithful to their customers, just get them on board with all fake details and forget, and saying "we can't find the online sale agent who spoke to you and registered your policy". All they started doing is recording the phone that I am making now for proof. What for - Don't you save who signed me up on Policy.

My family has carried GEICO auto and home insurance for years. We covered my children on the policy, as well. In mid-2017, I contacted GEICO to inform them that my young adult daughter (who was on the policy) would be moving out of the country for two years for a college program (and would not be visiting home during this time period). They promised to remove her from the policy and add her back on upon return.

On 4/3/19 my 16 yr old son passed due to a cardiac arrest on 3/25/19. On 4/2/19 Geico took out the first payment of $150 for adding my son on. On 4/12/19 I requested a refund and they would not refund my $150. I’m a single mom that really couldn’t afford this add on in the first place. I’m so disappointed for the lack of sympathy this company has treated me. Patty **

I claimed my accident and went to the damage estimation place and figure out that my rent car was released to other driver under my claim number so I could not rent my vehicle until issue needs to be resolved between Geico and Enterprise. I was trapped into that place for 5 hours without lunch. Only I was told to be waited until resolution will be made and call back to report status but it was never kept until I called them back for 3 times and made complaint about it.

Geico stated when their client lost control of the lie vehicle because it was traveling too fast in the rain and struck a concrete divider then came to an uncontrolled rest in the roadway in the middle of a curve at nighttime while raining and the vehicle le was black and had no lights activated it was my fault I hit the car. Keep in mind it caused ab 5 more different crashes. Stated they were only “99%” at fault and would not fix my car as a result.