GEICO Reviews

I’ve had this insurance for over 9 years. I setup autopay, and thought I was getting a discount merging with my home insurance. A few months ago my auto policy increased from $102 monthly to $140.17, no change in vehicle or any accidents whatsoever. I called because I didn’t get any notification of the increase. I was told my increase is to offset the increase in accidents by others. But that has nothing to do with me or my co, as safe drivers. Why did I wake up this morning to another increase within just a few months to now $153? Time to go shopping for another insurance company.

I was in a motor vehicle accident. Not at fault, however, the other driver fled the scene, so I was forced to file a claim with Geico. It's been a nightmare. My car was totaled and I was injured. They did not pay my car in full. I was rushed to clean my car so they could remove the car from storage so they wouldn't have to pay storage fees. All this within the first 4 days after the accident. I hadn't recovered from my injuries. It's been a year and I still haven't recovered. Geico still hasn't reviewed my medical claim. They are dragging their feet on this. Wouldn't recommend them to my worst enemy.

If I could go lower in stars I would. Geico is literally the worst company I’ve ever had. My policy was enrolled in autopay for months, then they tell me, "No you're not enrolled in autopay" even though I knew I was cause I got a discount for enrolling in autopay... Then they tell me they cancelled my policy and have to pay $638 in order to reinstate my insurance policy. I’m unemployed and tried finding a customer care number, nope they don’t help over the phone anymore. This company is a joke and a scam, all they want is money and don’t even care about the customer. Tried explaining my situation as I was willing to pay $200 to reinstate but nope they said if the website says $638 then that’s the correct amount. It’s all one big scam and their customer service is straight trash.

I have had GEICO insurance for years but never had to make a claim until last July. No auto body shops would look at are car do to GEICO labor rates they pay the shops. There closest approved shop was 5hrs away from my house. They wouldn’t tow the vehicle and expected me to pay to get the vehicle there and back. Found a shop closer that would do the work but GEICO wouldn’t approve parts and my car has been at the shop for over 30 days and their policy only pays for a rental for 30 days and they expect me to pay the extra days for the car. This Experience has been terrible and I wouldn’t wish it on anyone. Especially with GEICO customer service. Save yourself time and money and Don’t Use GEICO!!!!

I was with Geico for years. But was forced to re evaluate this after dealing with ongoing incompetence, terrible customer service, and a litany of other time-wasting things. It takes forever to get hold of someone. Then you get transferred. Then nobody knows what is going on. I went to State Farm and was chatting and treating with a competent agent right away. Geico even took money they weren't supposed to from me. They cancelled a policy that shouldn't have been cancelled...just sheer incompetence. Go to another company for your insurance needs. It will save you time and headache. The only thing going for them is the lizard, and even he is kind of tired and obnoxious. I can and can't believe all the bad reviews on Geico. That shocked me.

My car insurance policy went up over 300% in one month. In addition, the bill they sent had in a big font at the top of the page - "You will pay $156"- that was for the first month. Then the subsequent months went up to $475 per month. No explanation for the increase and a clearly deceptive presentation in the billing. In fact, it took me a couple of months to catch on. When I called GEICO, the person on the phone was very nice and sympathetic but said there was nothing they could do. She said it was not a reflection on our driving- no tickets or accidents- but they had a new underwriter. 300%- that is crazy. Of course, they have a right, I assume, to raise my auto insurance, but 300% with no explanation and an obvious effort to slide the increase by the consumer? We are done with GEICO and will be telling anyone who will listen about how they treated us.

Awful experience with GEICO, not only paying less than $1,000 now with Progressive for a better policy, but they also made my life miserable to cancel it with them, charging extra fees for no reason. I was a 14-year customer of theirs, they do not care. Auto #**.

MISLEADING DISCOUNT INFORMATION. The app told me that I would get a discount for the defensive driving course. I buy the course, spend hours doing it and then uploading my certificate and they said "You get a $0.00 discount!" What was the point of me doing that course? I only took the course because the Geico app told me it would give me an additional discount. So misleading and frustrating. There was no fine print or anything. Geico needs to communicate better and not have bait and switch on the app to mislead customers.

Shady business dealings. I have been a customer for 20 plus years and discovered I had coverages omitted from my policy. I have never had this problem before. I made some changes to my policy coverages from full coverage to liability and back to full coverage so asked to have the identical coverage when I went back to full coverage. Well I discovered Geico had omitted some options I have had for a long time after telling me I had them. I was given a huge explanation that less and less sense as it continued saying they did not have access to what my coverage was before and I had to itemize the coverage I wanted always before the agent would take the time to make sure I had everything I wanted. This time I ended up paying more for coverage I was led to believe I had. This is shady and terrible service so be sure and check your coverage today to make sure your coverage you have is what they led you to believe you have is accurate.

I have a perfect driving record, a senior citizen and had three vehicles insured for pleasure driving. Sold one because it was only driven 800 miles last year. I canceled the insurance which was just renewed six weeks prior. Geico raised my rates on the other two vehicles which were just renewed six weeks prior. Not very ethical business practices in my opinion.

I insured my cars with Geico insurance for the last twelve years. Never had an at fault accident, we never filed a claim against Geico. Recently had an incident while parking my vehicle in a parking lot, as I was turning into the empty parking spot, my car brushed against a yellow looking stopper, blocker, I had approximately $2000.00, In damage only to my car. Unfortunately I used Geico for repair. Next thing I found out Geico Increased my premium by 50%. For the next three years.

I was on hold for “20 minutes” and 65 minutes later a representative picked up. I called an alternate number and a lady picked up in 8:00. 8:00 MINUTES!!!! I completed 90% of my business in another 10 minutes while the other call was on hold. When the rep FINALLY answered I told her the promised estimate of 20 minutes and the actual 65 minutes. I just stayed on the original call to roast GEICO on social media.

Geico used to be great. But now they have become impossible to call or contact in any way, to the point that I wonder: Is Geico still real car insurance or a scam? Their website is nothing but loops now, chat unhelpful, and a total waste of time. Customer Service has become an impossible rat maze.

Thank you, Geico, for providing excellent break-down insurance! Today my car got a flat tire and I called Geico to send somebody to change the tire. They sent Always Towing and Recovery (in North-East DC) who arrived 15 or 20 minutes after my call--well ahead of the predicted one-hour wait time--and 10 minutes later my car was up and running again. The Always mechanic, Lloyd, was wonderful: friendly, courteous and very competent.

Geico is a worst piece of crap company I’ve ever seen. My rates went up mid policy without any warning, no tickets, no nothing, mid policy not at the beginning mid-policy. It’s absolutely pile of junk heat to do business with these greedy SOBs.

GEICO is a terrible insurance company...I was in a accident that wasn't my fault but the other guy had Geico too so either way they had to pay out..The outcome was a 5 figure payout to me 'cause the other guy was at fault... Shortly thereafter they increased our insurance $300 more a month citing a previous claim that involved me scratching another car which they only increased our insurance less than 2 figures for that upon renewal in October. This should be illegal... They are attempting to get us to drop them or trying to recoup their losses... We dropped them immediately and even on the settlement we were severely low balled on a newer car that only had 47,000 mile...

I have been a Satisfied Geico Customer for almost a decade. Their main priority has always been customer satisfaction and they definitely delivered throughout my years being a customer. From the smallest to the largest detail, they are attentive and ready to serve. Thank you Geico for all of your amazing years of service to your customers. Keep up the amazing work.

I was a customer of Geico for over 30 years and they were fantastic until 2021. We made a change in coverage that took months to get right. Then they unenrolled us in auto bill pay causing a lapse in insurance of a few days before we figured it out. Our licenses were suspended as a result. It took an act of congress to get it resolved with the DMV and cost $450 in fines. Six months later when the insurance renewed they sent a notice to the DMV that my husband’s coverage lapsed when it hadn’t. We are on the same policy and they could not explain why that happened. Another act of congress to fix it with the DMV but fortunately proof of insurance eliminated the fine.

Been with Geico for many years, I haven't had any at-fault accidents, no speeding tickets. Full coverage on two vehicles. I went out of town for my daughters sports event, upon returning home I noticed that my BMW had been vandalized (My soft-top Sunroof was cut). I put my claim in and the adjuster denied my claim, saying that if they fix my sunroof that it will increase the value of my car. They sent me a check for $100, which I didn't accept. After speaking with several agents I was directed to Jeffery **, who lied to me on numerous occasions, stating that he never received the quote from the repair shop, so I forwarded it to him twice, let's just say after 6 months I haven't even received a courtesy call. Might be a blessing in disguise, got a quote for about half of what Geico was charging me. Canceling my policy at the end of the month. Thanks Geico & Jeffery **!!!

These people really screwed me over to say the least! I went from AAA to Geico in order to save some money after my divorce. I was making 2 car payments along with child support. So when I enrolled I made it clear that I wanted TOTAL FULL COVERAGE! Then last week I was involved in an accident. I had to have my vehicle towed. Then when I needed a rental car they told me that I do not have rental car coverage! So here I am having to pay out of pocket for the Rental car, And my vehicle will not be ready for at least 3 weeks! Geico can go pound sand! You can bet that I will be changing my insurance when this is over!

10 days prior to the payment due date, I had adjusted the payment method from a card to a bank account. The fee was decreased from $5 to $1 but not for the very next payment. I asked if it could be changed since it's a full 10 days before payment is due; answer was no, it's already been invoiced. That is ridiculous and seems like a way for the company to take more money from the consumer/customer for no legitimate reason.

I had been with Geico for years. Always had auto-pay set up, never once had an issue all the years I had been with them. No claims, no accidents, no tickets, nothing at all. I ran into a circumstance where I changed jobs, and it turned out the remote position I was supposed to be working was a sham. I wasted almost four weeks of my time, and didn't get paid a dime. It took another few weeks after that to find another job. I have multiple children, and have incurred a lot of expenses the last year, so money was already extremely tight.

Geico dropped me after having been with them for three years. Why? I changed my policy due to not driving one of my cars (only garaged) AND dropping coverage from a car that is no longer drivable (getting ready to sell it) They claim they attempted to verify my address and that the USPS returned my mail. Okay maybe the USPS made a mistake. Apparently they had also emailed me, but it went to my SPAM folder. It wasn't as I f I wasn't paid up. Actually my policy was paid in full. SOOOOO frustrating. Never again - besides the "app" is awful. You have to remember to go in and let it know when you are not driving. That means anytime you are moving: car, train, bike, plane - even in another country you need to tell it. Come on...really? Why would I be driving MY car in a different country?

I was customer for more the 8 years and have 2 claims and never answers the phone and before 10 calls they never finished my case. And I move to other company with better customer service. And never want use GEICO again.

Switched from Progressive to Geico because they gave me a better rate... to get me hooked with their insurance. A little bit of background, I entered all the negative issues I had in my driving history upfront. They give me a price. A couple weeks later I get a letter from the DMV that my driver's license was suspended because they didn't submit the paperwork on time.

I published an initial email regarding windshield replacement coverage from Geico being not covered for EV. Found out that it was an email from their partner company who handles their glass repair and replacement. After communicating to Geico, the windshield replacement thru Tesla has been fully reimbursed within a week. They even have an option to direct deposit to get reimbursed faster. The only difficulty is that Tesla doesn’t deal with insurance. The customer has to pay out of pocket even before the appointment.

Worst experience, it’s impossible to get through to a representative. Not helpful at all, I am trying to renew auto policy but price keeps increasing and automated system keeps bringing me to another automated system and this whole process is just terrible. I have to call claims department to be able to talk to someone. When you finally get to live agents they tell you you have to do everything online. So why have live agents at all. What can you actually help me with!?

This was my first time purchasing car insurance with them and it was the worst as they are truly thieves. They added someone on my account without my consent and refused the person they added on my account without my consent and when I called customer service they refused to remove him and said it was in their fine lines to do so without your consent. They were not helpful at all and they had me cancel my insurance with them today. I do not recommend this insurance company as they are truly thieves and they do things later to your account and withdraw money from your account without your consent.

I have had Geico since 1994, never missed payment or put in a claim. 2022 while traveling a storm came in strong wind, snapped a branch into my roof (class C Coachman 2007). Upon arriving at destination noticed damage to roof, immediately got roof tape and sealed to stop further damage arriving home brought to repair shop. Damage estimate approx. $8500.00, took money from my wife and my retirement acct. insurance adjuster (new) denied claim, stating pre-existing damage, not true by any means. WE live modestly on retirement. This was not FAIR This R.V. was/is very well maintained. Also not one piece of correspondence received, 1 phone call by person not even affiliated with this claim, told me they told him to call me. Almost 2 years never respond to calls. Your company should be ashamed. Thank you.

I have been with Geico overall for about 20 years, and twice I left but would always return because the service from other companies needed to measure up to the service I received from Geico. As I recall, I went because I thought their premiums were high. However, I noticed that the other companies would quote you a cheaper price for the first six months, but when it's time to renew, they would increase the premium. Plus, they would charge you for roadside. I may pay more with Geico, but they will take care of me when something happens. They have never let me down during an accident or when my car breaks down. At least when I am with them, I have peace of mind. The grass is not greener on the other side, as many different companies would lead you to believe.

I pre-paid my Geico auto insurance policy for six months. 2 weeks ago I experienced a tire blowout on the freeway, which caused me to fishtail and side-swipe another vehicle. I was not cited by law enforcement. Nobody was injured. Yesterday I got a letter in the mail stating Geico is canceling my policy due to the claim. Nevada law has statutes requiring 30 days' notice (NRS 687B.310 – NRS 687B.410 and NRS 686B) but I get 2 days' notice, and for an accident not caused by bad judgment or impairment... My tire exploded! Geico does not deal with customers fairly, or even lawfully; don't expect them to have your back. Neither me nor anyone in my family will ever again use Geico for auto or home insurance.

I had great service with Geico for years. They were probably my first car insurance and I had them throughout my college years and throughout 8 years in the military. They treated me professionally and like a star! I would definitely recommend them and would come back. I switched to Progressive but that is largely because my biological parents, and step parents use Prog.. Keep my seat warm in case I come back guys, or should I say geckos!

My car was hit in parking lot at work. I took it to an approved shop for repairs. The quote was approved. When it was time to pay the shop GEICO refused to pay and tried to use old parts to fix my car. They fought the shop every step of the way to pay for the repairs. Refused to call me back or respond to emails. Held my car hostage because they wouldn’t pay for the repairs. Put me in the middle between them and the repair shop to the point that they made my life hell. It’s been 6 weeks and I still don’t have my car. It’s sitting there and I can’t get it because GEICO won’t pay the remaining balance for the repairs.

Was a customer of GEICO for around a decade. No accidents, no tickets, no claims, nothing. I never missed a payment. I was paying around $70 a month. I got my renewal for the first half of 2024 and my monthly payment had increased to $120 a month. No way an almost 100% increase could be right. Thought there had to be some error so contacted customer service. The agent said, "Yes. That seems like a rather large increase, let me see what the problem is" (clearly thinking that much of an increase had to be an error). The response after seeing why was that costs have increased in my coverage area and GEICO needs to be sure they have enough funds in the bank to pay for the increased costs (I kid you not, their response was we need more money).

Geico agent Maidya **, Eric **, Allen ** are putting my family thru hell. Their client courtney ** hit my truck with my 2 year in the vehicle. I have video evidence that shows her losing control of her vehicle and came into my lane almost head on but was lucky and side swiped my truck. She ripped the rear end out of it Totaling my truck at. 29,900 loss. They are try to say I went in to her lane even though my video shows her coming into my lane with me in my lane. These people are sorry Excuse of a person. I now am Suffering from emotional mental anxiety, which is making it hard for me to do things which also is. Keep me up at night. So I will have to be suing them for million dollars.

No you longer can speak to human agents, this is beyond frustrating. There is no customer service or sales agent to speak to, the only way to get a quote is through the website. The process of getting new insurance is taking 15 business days.

I had accident in 2019. It wasn’t my fault. I wasn’t guilty. And till this day 2/2024 I still haven’t gotten my deductible. Till this day they are still working on it. Trying to get the other guilty party person to pay. I highly don’t recommend Geico General Insurance Company.

I am a Geico customer. A man who had been at a red light hit me from behind, damaging my bumper, and out of fear I hit the brake pedal, damaging it. The front suspension. The man had his car insured by Progressive which they accepted guilt and Geico. From said company's command, I took my car to the collection porch and they measured that. I had to wait three to six weeks while my car ran out of tires. I was calling Mr. Jose ** for a week and he only sent a message that he was busy and called me back and he never called me.

"STAY AWAY FROM GEICO INS" This Insurance Company will take you in for a couple of months or years and then they spit you out. They use you, they don't care about their customers. All they care about is the $$$DOLLAR$$$. My vehicle broke down on the freeway yesterday with me and my Son and I called Geico my insurance of 20 years and ask them to send me roadside assistance. They told me. I don't have it anymore. They said I overused it (4-times) in 2023. I told them. I never used it 4 times in 1 year.

I paid my monthly deductible and GEICO is claiming it wasn’t received and cancelled my policy. I have bent over backwards sending in paperwork, bank statements, etc. now they want to call my bank. It’s ridiculous. I have already had to open up my private bank statements and and wasn’t allowed to blur out anything.

I spoke to a live Agent by the name of Ashley (T is the last name initial). This woman was quick, patient and kind. She helped me cancel my policy in a timely manner and listened to me rant for a few. Her customer service is spectacular. Give Ashely T a raise!!!

Horrible customer service - spoke with Jenelle (**) and her supervisor Joshua (**). They were not helpful at all which is very disappointing considering I've been a Geico customer for a very long time.

The policy is pricey to begin with, but that’s the beginning of challenges that customer can face. Car breaking in are more common in Houston. Geico, only covers $40 labor for 4 hrs and up to I think $500 of total expense then owner has to pay for the cost. This is after the deductible. If you have any tint (mostly people get it during purchase) it’s not covered. What’s baffling was if 2 or 3 or 4 windows are broken, the amounts will still be the same. They discourage going to dealership and the reason they provide is dealership charges extra for everything. Lastly, please review policy before purchasing as any property within vehicle is not insured. Overall, it’s expensive and not custom to user needs. You can buy cheaper policies if you are anyways going to pay for the repairs and damages.

Geico did get my car completed 46 days later, they did do all the calibrations needed to make sure my car was safe. I have receipts from the dealer and everything appears to be working correctly. Adaptive radar cruise control, lane trace, lane assist, key-less entry and auto high beams. They corrected all the issues I had with the body work. This was very long process and very nerve-racking.

100% team Daniella and Ashley! As a divorced mom of college students, my budget is tight. I really needed to switch companies. Ashley was prompt in answering my call and very sweet to connect me with Daniella who then thoroughly went over the process and allowed time for me to ask questions and understand. I am so pleased with my results and am glad to be back as a prior customer. #dreamteam

I have had this auto insurance policy for 30 years. I have an impeccable record. They sent me a paper letter dropping us and made no other attempts to contact us. Four other family members are on this policy as well. I called repeatedly after opening the cancellation letter but there was no way to get through to anyone on the phone. Then I tried the website chat. I asked if they could drop the youngest family member (who got into an accident in a parking lot with an empty car) from the policy and still keep the coverage. They would not even discuss this option, even though I have been paying them on time in full for 30 years. Just doesn't feel like good business etiquette to me.

GEICO has a glitch in their billing. I paid my policy in full, as I always do given the slight discount that is applied for doing so. However, a few days later my account is billed over 100 USD for no substantive reason. Called customer support and they were of no help. Shame on you, GEICO. Will consider transferring my payments to another insurance company when my policy expires in July.

Are you kidding me Geico after a month? The Geico ARX shop calls me 4 hours before the pickup time and tells me. “Mr —customer- we can’t get the car to run, we think inverter might be damaged. The car keep cutting off. We are having it towed to the dealer." "Let me get this straight, you wasted month/$11000 putting it back together and are unsure if the inverter and hybrid battery are OK? Those are like the most expensive parts."

I am writing to express my extreme dissatisfaction and disappointment with the service I have received from GEICO. As a loyal customer for nine years, I have always trusted Geico for reliable coverage and attentive customer care. However, a recent experience has left me deeply dissatisfied and questioning the integrity of your company. After only 15 days of coverage with Geico, I made the decision to cancel my policy due to personal reasons. To my shock and dismay, I was charged an exorbitant 18% of the total premium as cancellation fees. This is an unreasonable and unjustifiable amount, especially considering the short duration of my coverage.

Jennifer ** has been a blessing, she’s been assisting me on a claim that’s 20 years old that I had no knowledge of, I moved to Florida in 2005 and wasn’t notified of my court date for trial by jury and spent 2 weeks in jail due to this. I moved to Ohio shortly after the incident and moved back to Georgia in 2019, when I tried to switch my driver license over to Georgia I was handed a notification from the DMV that my license was suspended, it had no names, phone numbers or addresses for me to contact and I asked the attendant what to do and she didn’t know so I started digging to figure out who to contact, eventually I found out it was Edward ** who had since retired, nobody knew who took over his claims so I contacted the corporate office and was connected with Scott ** and he informed me that I owed $27,460. From almost 20 years ago.

I was hit right in the middle of my passenger side of my car by a lady who pulled out of a parking lot without looking, her words. She got a ticket and admitted she just pulled out without stopping to look for cars. I was traveling about 5 miles an hour because I was coming up to a stop light. Since I said I saw her about to hit me, they gave me 20 % of the fault!!!! There was no way I could’ve reacted fast enough to avoid this accident. If anyone has ever been in an accident, you know that you see it right before it happens and there is nothing you can do to avoid it. If that were the case there would be no accidents according to GEICO. Because if you see it coming you should be able to avoid it. That makes no sense whatsoever. But, they have young kids who have probably never been in an accident reviewing cases and determining fault. I just want to give a heads up that GEICO is very unfair and will not fairly judge accidents..

I had GEICO insurance for 23 years. I was happy the first few years then my rates just kept going up. After 23 years with No Accidents or any damage to my car my rates went up again. The only service I ever used was roadside assistance a few times. After the last increase I called to tell them how unhappy with them I was and threatened to leave the company. They were not the least bit concerned-never tried once to work it out. No customer loyalty or respect!!! I just expected more after I was very loyal to them for 23 years and they did not care at all. I will never use them or recommend them to anyone ever again!!!

Over 3,300 for 6 months for 3 vehicles and no accidents and 1,600 for 1 motorcycle for 1 year, an increase of over $2,000 compared to last year, are y’all okay over there at Geico ? You poor things!!!! We switched to USAA for cars and we pay 1600 cheaper for the whole year and Progressive for Bike which is 1200 cheaper, for the same coverage!!!! Almost 13 years with Geico, y’all too funny over there byeeee!!!!

I am a 20+ year Geico insured victim of a geico grossly under-insured motorist found 100% at fault day one of violent wreck May 27, 2015. To date, I have not been paid a single dollar from my fully paid under-insured motorist coverage and nearly nine freakin years geico has and continues to put me through absolute hell worse that the wreck itself and that is saying a lot because I have a ton of ongoing medical issues, and told will likely need various treatments for chronic debilitating pain the rest of my life. Have had several surgeries and more in reviews at Stanford for numerous nerve blocks to my neck, right shoulder, lower back, will ultimately have permanent wires installed behind my upper and lower jaws to stabilize me teeth and jaws that caved in and broke crowns, etc., from the wreck.

I applied for a new policy on 1/10. I was informed that because I didn't have previous auto insurance within the last 6-months there would be a 14-day waiting period. However, they did make me give credit card info, so they could charge me at the time of approval (after the 14 days). Fourteen days later I contacted them and they said they need more info and that they had sent me a letter...in the MAIL.?? A week later, I still haven't received it. Anyway, at that time, they instructed on how to send the needed info and that it would take another week after receiving it. I sent it right away, and still have nothing. This is 2024. How can any company get anything accomplished using only Snail-mail? It's ridiculous. Now, it's another week later. I still don't have the letter sent to me, saying they need more info. I have no insurance, I can't get a live person on the phone and they've got my credit card hostage.

Don’t trust this company. I had asked for my policy to be cancelled and they never cancelled it. Leading me to owe them 230$ additional that should have been avoided if rep would have done their job. I was leaving because they don’t appreciate their customers. No discount for being loyal. They also have recorded lines but apparently pick and choose to record when it benefits them. I called multiple times prior to my due date and after and apparently they didn’t record the line and are unable to hold the customer service rep accountable for the false information she given me. The rep stated my policy would end on the 18th which was false. I recommend progressive or cure. This company is scamming people for little extra dollars when they are trying to leave to different insurers.

GEICO is the worst insurance company you could ever possibly choose! I beg of you to go elsewhere!!! They elaborated the daily rate of my policy to me, and it is very evident that I overpaid! They refuse to give me a refund and want to charge me an additional $120.58, when they owe me $154.23. They even threatened to turn over to collections knowing they have overcharged me on my policy!! DO NOT insure anything with GEICO!!! Terrible and poor customer service, no follow through, and they have zero competence!

They lie and stole. Never fixed my car, raked up 5400 and I had to buy a new car! Geico says nothing. My case is a little harder to prove since I have NO proof from the start, that I had no issues with my car before the stupid lady hit me cause she didn't see me! Screw Geico!

Weeks ago, my son let the lights on my car on and discharge my battery. Called Geico roadside assistance. Explained all the details, boom they send me the wrong towing vehicle. The guy start playing mechanic and I told the guy don't play with the car, car it's all electric don't use your booster. Guy don't take my advice and boost the car the opposite put negative into positive and positive into negative. He ends up blowing up my battery the main fuse of my car and burning out my alternator.

Geico not only cheats people, they do not care about their customers. Dan ** and his supervisor Evan ** do not bother calling back or responding to paying customers. Geico charges high for premium cars but if in an accident, cuts corners by using aftermarket parts which in turn devalue the car. I have not been in an accident in almost 30 years when they collected my high premiums for my BMWs, but want to skimp on reimbursing me for the repairs and gave me an unrealistic estimate, expecting me to accept the minimal compensation they offer to customers. I have yet to meet customer service representatives like Dan **! Stay away from this company. They deceive their customers and think they are above everyone else! It doesn't stop here; I have made a complaint with the NJ Banking and Insurance Division and will take it to court if needed. And as far as insurance is concerned, I will be looking for another, more customer-focused company.

I bought a policy online on a Friday. As of Monday afternoon, I couldn't access the account. I called, spent an hour on the phone with an agent who couldn't find the policy even though I'd received a "Welcome to the family" email. She found my payment of nearly $900 though. Two days later, still not able to access the site and secure proof of insurance documents, I received an email that I needed to sign a waiver of uninsured motorist coverage, something I never selected. I called again, spent 40 minutes on the phone, and decided to cancel the policy since I still had my old one from Esurance I'd been unable to cancel. The guy tells my refund will come through.

This company has gone downhill hard, they have no decency, I kept a policy for twenty years and because some stranger decided to get out of his lane and hit my vehicle, 0% my fault they decided to cancel my policy without so much as letting me know, so my insurance lapsed for ten days after patronizing these crooks for twenty years. I will NEVER do business with these people again, I am cancelling both my homeowner's insurance and my commercial insurance.

I have been a customer of Geico auto insurance for over 10 years. Just this month, I was alerted that my 6 month premium for 2 drivers and 2 vehicles (a 2015 Ford Fiesta and 2018 Lexus NX) would be increasing from $1,000 to $4,000, with absolutely no changes to coverage, no claims, no outstanding issues or late payments. I called and spoke with multiple people and nobody could give an explanation as to why this was happening and it was "just the best rate they can offer". It is clear Geico is doing something to remove customers they no longer want, but I have had 3 claims in 10 years, none of which made drastic changes to my premium or anything in the last 5 years since they have happened. Obviously I cancelled but it is ridiculous they do this to long time customers with no explanation and leave me to go find other insurance.

Regarding auto policy #** effective since 08/20/23. My complaint is that I paid 6 months in full 100% in August, then I got a bill in September stating I owed money. Angry and confused, I messaged GEICO to remove the balance. Their chat agent told me I had to call because they had no authority in chat. That didn't help me feel better. I called, eventually learning that there was a glitch in their system. Additionally, they never received my first document submission that I sent right after paying for my policy in full so they requested that I submitted it again. I complied and they acknowledged reception. I was told I didn't owe anything and that my account will get cleared up and my balance will return to $0 long before it would be due so there will be no lapse in coverage before renewal. I was told not to worry about it and it was impacting a lot of their customers. It was a mass issue and not just tied to me.

Charged 996 for replacement of back window. Cancel job through Geico. Paid 660 for glass replacement filed complaint with state of Florida, then rocks hit front window and they said they wanted pictures. OK. The reason was I drew up random. No it was because I reported them.

I've been with GEICO for many years, and their customer service and underwriting have recently become a nightmare to deal with. Over the past decade, we have had no tickets or accidents until two months ago when my son had his first accident. Underwriting claimed that we had lied about my son’s residence but it wasn’t that we had lied. It’s a comp Underwriting claimed that we had lied about my son’s residence but it wasn’t that we had lied. It’s a complicated issue six months. October through April he is at school made through September. He is at home in Colorado. I had called Geico to see if I needed to get a California policy but they said no since he is temporarily out in California only for school. The customer service agents also told me since the car or vehicle is in my name and I live in Colorado and it is registered in Colorado and that’s where it will be half the year then I need to stay with the Colorado policy.

POOR CUSTOMER SERVICE: After paying $250 every month for 3 years, I file my first claim. I send photos to my policy’s contact, and despite the damages, they estimate it at $1400, which is entirely insufficient. The repair shop confirms extensive damage but won’t take my car without an accurate estimate. After persistent calls, they reluctantly authorize using a “used” door and fixing the bumper, refusing to update the estimate despite the shop’s recommendation for a new one, displaying rude behavior. Unacceptable service, an incompetent response evident in the photos and their assessment. GEICO’s solution is to leave me without a car for months. Never again, GEICO.

Geico sold an Identity Theft Policy as an endorsement to the homeowners policy j purchased for 2023. I purchased a new homeowner policy for 2024 and did not elect nor authorize the Identity Theft policy on the new homeowners policy. Since they had my autopay information from last year's policy they took it on themselves to renew on Jan 9 and withdraw the premium from my bank on Jan 11. I notified them on Jan 11th that I did not want to renew and had not elected it as part of my new policy. GEICO and Iris® Powered by Generali cancelled the policy but refuses to refund my money that was withdrawn from my account without my permission. I have talked to 3 agents from Iris® Powered by Generali and 3 from GEICO and they still refuse to refund my money even though they have cancelled the coverage. Beware of this companies when you give them your bank info for automatic payments.

I have been with GEICO insurance company since 2014. I have no marks on my record or any past tickets. When I lived in the city of Rochester, my insurance was slightly higher. When I moved to Irondequoit NY my insurance decreased. I have renters insurance as well, which gives me a discount. On last November, I let my renter's insurance lapse. I contacted GEICO after receiving a higher bill. I was told once I reinstate renters insurance, my price would decrease. I paid $145 in December 2023. My payment for January is $179. I was told a new item was added to everyone's policy, but with declining offer it would give a discount. Still paying more than last month. I was told insurance has increased for all drivers! Where is my discount for bundling renters insurance? After 9 years of service, it's time to find an insurance company that values a customer great driving record.

I had Geico along with 4 other my house members who are my dependant. Geico cancelled my car insurance without calling me. They were taking money from my card and on 12/7/23 they cancelled my insurance. I was at shocked when I come to know as me, all my 4 family members were put to risk. When I was trying to reapplying on their site it was not taking payment and I called Geico around 9-10 pm on 1/8/24 but kept waiting for 30 minutes and then disconnected by a message that time is out without telling what is their time range. I then call Progressive and it took time as I have to apply from scratch. I was not expecting this from Geico and believe they do not care other people

My mother is being taken advantage of, She hasn't had any issues. No accidents, no tows, no tickets - nothing. A longstanding customer yet the new 2024 policy increased by 58% from 2023 without any coverage changes. I tried communicating with them however the chat agent (no direct person to speak to) did not care to find any resolution or direct me to someone that can help. I am grateful she hasn't needed to file any claims with them as I know they would do anything to not pay out. Go somewhere else!!

Had GEICO for over 11 years. Someone broke into my truck 2 yrs ago. GEICO was on autodraft and I forgot to give them the new cc number, they cancelled when cc didn’t work and didn’t even call to fix before cancelling policy. Said they were raising my rates and didn’t matter my situation. Rates went way up and keep going up for the last 2 years. They only care about how much money they can get from you. State Farm was $2000 cheaper a year. I will never go back to GEICO after what they did. They are literally criminals!

I have Geico good driver policy. In order to have this a part of my policy and get the discount from their extremely high rates I have to have it in all the time. Even if I'm not driving…. So for instance if I'm with someone else driving and that person speeds or brakes hard; geico doesn't know if it's me driving. Their representative admitted to me they can't differentiate from me or another driving yet I'm held responsible. They email me daily; text me daily; as well as threatening messages to raise my rates. Their commercials are the exact opposite of how they treat me.

I’ve had GEICO for 3 years and had my policy on auto pay, so because my payment was a day late they cancelled my entire policy and had no sympathy when I called and explained what happened, they called it a relapse and wanted me to pay another month upfront in order to reinstate my policy. Total trash. I wouldn’t recommend them to anyone. They don’t care about the consumers. They only care about your money.

I AM BANNING GEICO. My vehicle was struck by the debris of a truck that I was following and although I have uninsured motorist insurance, Geico will not honor the uninsured motorist portion of the policy. Although they should have covered me under uninsured motorist they decided not to because my car had not literally touched the other vehicle. To make things worse, they initially told me that I would covered under uninsured motorist insurance but, I'd need a police report. I spent several hours attempting to get a police report but the police do not respond to vehicle matters where there is no bodily harm so I reached back out to Geico and was told to call my adjuster (Scott) if I couldn't get a police report and he would help but Scott literally became very rude and mean to me so I called back to Geico and to complain about the call with Scott but Geico was not willing to help.

Geico attempted to deny a claim after my mother's car was stolen. The total loss was submitted, but the check was never sent to the bank, even though the car was found severely damaged. We contested Geico's decision and appealed to the insurance commissioner. We prevailed, and they compensated for the total loss. However, the ordeal they put me and my 81-year-old mother through is unacceptable.

This company is so beyond frustrating words cannot begin to explain. This is one example: I got t-boned because a Lyft driver without insurance and without lyft credentials blew a stop sign and totaled my car. I was 100% not at fault for this accident. GEICO tried to blame the whole thing on me and I had to go look up the RCW code FOR THEM to get out from wrongfully paying for this guy who hit me. This is how they operate 100% of the time. I had them for my insurer for 3+ years. I have a perfect driving record and they randomly just raised my rate almost double for no reason. Don't waste your time with these guys.

I received a cancellation notice for having a couple of back to back "no fault" accidents. How am I being punished? I can't control others driving! I paid the rates although they kept going up. I have excellent credit. A perfect driving record (not tickets or at fault accidents) and I was still cancelled! I received a letter with no real explanation or recourse to question or dispute the decision. How do they have ALL control even if you are paying six months in advance and not causing any accidents? Terrible underwriting decisions without merit or justification.

My spouse recently passed and Geico decided to go up by over 10% premium on my policy. I was the good driver he was not so good. How is this possible. What perimeters do you use because where I'm standing this is ludicrous. I lost the love of my life and am the much better driver and Geico raises my rates. They are no longer my insurance co. I now have progressive. So much better. I suggest you all review all your policies with Geico. With the saving you can take your mate out for dinner and a movie a few times. I'm not paid by this, just really angry with the system.

The worst car insurance company by far. They don't know the most basic information. I asked where I send the accident report to. They don't help to get the other person's insurance to pay when someone hits you in a crash. 2 times this year I was hit. Plain and straightforward and I had to go after the or other person's Insurance. Pay more for better service.

Geico has been the cheapest and best car insurance company I've ever had. The customer service is always on point. I had my car stolen a couple years back, and they made that experience as simple as possible. I still have them today and I traded my old car in for a new one. Again, the process was super easy and again, I had the cheapest rate by going through them. Highly recommend.

I know the rules in California have changed recently for Auto Insurance, however, the way that Geico is handeling it is absolutely horrible!! They make you apply for a quote online and then no one is availalbe to help, I've never felt more like a number in my life! AAA was so much better, I was treated like an actual human and although they made me wait for initial coverage, they let me speak to a live person over the phone and sent me all my policy documents with the future effecive date. Geico has lost my business for life!!! Do not bother with them, you will be so sorry.

After many many years of being a loyal customer with a Perfect driving record, GEICO literally more than DOUBLED with premiums because I hit a stationary object, small incident!!! They literally raised my premiums MORE THAN DOUBLE!!!!

They have recently gone through a change in CA, they are trying to spend less money on operations and now you can't reach a representative to solve a problem, everything is done online. Their online and app products leave you with a poorly designed interface to deal with your issue. It's the worst car insurance/customer service I've dealt with. DO NOT RECOMMEND!

I've been with Geico for the last 5 years. They told me don't get any accidents to be a loyal customer. Don't get any tickets and your rates will go down.... Complete lies. My rates have gone up 3 times in the last year. Not because of tickets, not because of bad driving or accidents, no. Because of covid and inflation. Things that have absolutely nothing to do with my driving record. No one's walking around with masks right now. My medical insurance hasn't gone up. My motorcycle insurance hasn't gone up. Geico is a joke. And when you do get an accident, they send you to the cheapest most unreliable place to do the work. A bunch of crooks.

The app that is mandatory to be logged into, keeps wanting to charge more money, by claiming that I have not activated it. After having dis used without technical department and customer services, they still can’t fix their app issues.

I am so pissed at Geico that I am looking for another insurance company even if I pay more. On my renewal on mid December their price went up by more than 15% and went looking for another company but their price was still close enough. End of December purchased two cars and added to policy, they gave me one price and ended up charging a different price, even after I repeatedly told them to give me the full 6 month rate, and I now find out that the price given was not the full 6 months so it was a lower number (but there is more to this).

They should not be allowed to display #1 customer service for auto insurance as they will not assist with quotes in NY or NJ. I tried online but the VIN could not be verified because the car is a 2024. The chat takes 20 to 25 minutes to speak with someone... and when you call in to speak with someone they just redirect you to the site! HELLO!! No. "Let me help you. Just go to the site and chat with a robot." Wait forever to get someone. Now that I am with the chat, they tell me that they can't help because I chose drive easy.... Why force us to chat with someone if they can't help with all services.

Initially GEICO gave us a very low price. We have been with them for many years. Our car was broken into and stripped of many parts. They repaired the car completely. Our renewal skyrocketed. They said it was not due to the car claim. Totally clean driving record. Very Disappointing! Could not afford! We had to get different insurance.

I have had auto insurance with Geico for almost 40 years and if you had ask me to write a review 2 or 3 years ago I would have given them a 4 star review from my history with them but recently is as if the company is trying to see how far they can go on premiums. Example 6 months ago my monthly bill increased $15.00 which is understandable considering the times now here, 6 months later my renewal will increase my monthly bill another $40.00 which would mean in the last 6 months my monthly bill will have increased to $55.00 With no accident or damages in over 6 years and even then it was minor. The excuse I got was parts and supplies have gone up. God forbid if I actually had a accident

I've had Geico for several years. At every renewal they raise my rate and say it's because of where I live. I was in 2 accidents in the last billing period which were not my fault and I did not use my insurance. They raised my rate $200 a month and said it's because I had 2 not-at-fault accidents. They said I was in a different risk area because of this. I was literally not doing anything wrong and I got hit. This could happen to anyone and they even deemed it not-at-fault. They didn't pay even 1 cent out and still raised my insurance by $200. They used to be a wonderful company and I would put up with them raising my rates literally at every renewal but this is too much and it's ridiculous. I wouldn't recommend them to my worst enemy.

Filed a claim because a car wash wrecked my truck. Car wash said they would pay but it wasn’t a guarantee so we filed a claim with GEICO. When we filed, we asked geico if they would pursue damages from the car wash for reimbursement. They said they MIGHT. THIS WAS TWO YEARS AGO. No response from geico for two years saying they were pursuing the car wash. Only communication from them was via email saying that claim was still open. Repair from body shop was $2,334. We paid $1,000 deductible, geico paid the rest. Geico sent us a $400 check and paid the rest of the balance to the body shop. We called the car wash to get reimbursed for ONLY the deductible, NOT THE WHOLE AMOUNT. It was the car wash’s fault so they happily paid us. Mind you, we haven’t heard from geico in TWO years. We didn’t know if they contacted the car wash to get OUR deductible back so we can get reimbursed for something that WASNT OUR FAULT.

I am writing this in hopes I can save people some trouble if they live in the Los Angeles County Area. I experienced Flooding Damages to my Vehicle on 08/20/23 when Tropical Storm Hilary hit the area. What seemed to be a clean-cut case turned into a nightmare that cost me $4,500 out of pocket. Please keep in mind that these claims adjusters will lie and they are not on your side. They will tell you what work to get done, and once the work is done they bring in a new adjuster who was not there to hear the account of the story to deny the claim. They understand that most folks do not understand insurance or a policy. They will take full advantage for their own gain. From claims adjusters, to supervisor, to management they are dismissive, rude, and doing their best not to support you.

I call for an auto quote and was given a quote of 768.00 a month for one vehicle, no incidents on driving record. I told the agent that's more than my rent. GEICO should be ashamed for quoting a rate like that, just thinking about Shaq is a representative for them. Shame on Shaq and Geico.

A Geico insured member hits our building. From there we are called fraudsters accused of being involved with their insured in causing the damage, this moved onto Geico making us chase them as they would not respond to emails and what phone calls they did converse in were filled with lies and deception imo. They seem to be using tactics I thought were exposed and long gone from today's insurance industry seemingly done to hold onto money as long as possible...I don't have Geico for insurance and NEVER will.

16+yrs with Geico, no accidents, premiums go up 10-20%/yr. Finally had my first claim with them (Nov 2023 deer strike, not-at-fault). My 2022 Nissan Leaf was bought for $32k last year, now Geico offering <50% of it's value after only 1yr, in this car market. They offer you less, hoping you'll agree, and if you fight hard enough they may throw a few $ your way but they know they have the advantage. It's a no-lose game for them and you're just a #. Unfortunate. Work with a local company instead who may care more or at least will be a better value. Do better Geico. Warren Buffett is still awesome though!

Rating: 1/5. As a policyholder with Geico I am utterly disappointed and appalled by the recent conduct of the company. Without my knowledge or consent, geico added another driver to my policy and unilaterally changed the policy premium, all under the guise of a so-called "system-generated risk and probability." This egregious behavior is a clear violation of trust and demonstrates a blatant disregard for ethical business practices.

I have been a Customer for 2 years, GEICO commits fraud by deceptively removing Collision and Comprehensive coverage to their Customers without telling them. They took $300 dollars from me for a Toyota Camry but after 14 days they removed my Collision coverage and DID NOT TELL me. I got into a car accident and now they refuse to cover the accident. The car is total. I'm stuck with $26,000 totaled car and car note. The insurance agent never told me about sending photos after I pay for full coverage. Absolutely demonic.

I have had car insurance with Geico for 10 years. I ended my policy yesterday, they took out double the amount for the Premium. When I called, it takes forever to get anyone on the phone. I called and had my check them stop one check and the other I will get refunded. Don't ever go on auto-pay, they feel they can do whatever they want. They said a mistake. Will never ever use them again.

I've been a long time GEICO customer for over 30 yrs! I've never had to use them for any accidents I've caused as I have been very lucky not to cause any. I finally needed them recently and when the Claims process is completed, I will be dropping them for their competitor. For example, I give them info they request, then they call and email me for the next few days after that requesting me to repeat the same information "their system" doesn't show. It's more than aggravating, it's unprofessional incompetence! The reason it's upsetting is because it's happened 5 times for various things EVEN after they have the info, they either lose it or simply are NOT the company they used to be.

Been with GEICO for over 15 years.. I bought a new truck with full coverage. I was quoted the wrong price. I looked at other competitors and saved over $500. When I spoke to an agent I felt like they didn't care or wanted any retention. I was just another customer who left.

This is the worst insurance company ever. We were hit by someone else and the person who hit us insurance company is not cooperating, so we called Geico after 2 months of trying to call the other insurance company to get our vehicle fixed and geico wants to charge us for our rental and $1,000 to get our truck out. I pay them over $800 a month and am about to add another vehicle which means I will be paying more and everyone knows they will go after the other party's insurance and want us to pay $1500 for something we didn't do. I will never recommend this company and go find a company that has good customer service and respects their customers.

We started with Geico in April 2022 after we did an online quote. They continuously increased our premium even though we had no accidents, tickets or anything. A year and a half later they have almost tripled our original quote. Geico has no integrity when it comes to transparency. They will take your discounts away without warning. When you call for reimbursement because they didn’t communicate something regarding your policy - they do not budge. Loyalty doesn’t mean anything to them. Last of all, some of their customer service reps are smug and disrespectful. The man we spoke with was so patronizing we switched insurance carriers immediately following our conversation.

They are the best at NOT providing full enclosure which makes this the worst auto Insurance company you can get. Plus, bad customer service. I thought the medical world was bad, Geico has them beat. They had priced my policy without uninsured motorist. This is how the price was comparable to others. This is on me since I didn't look closely at the declaration. I learned my lesson. Anytime you renew look at each detail. I decided to switch the way I paid. I spent 30 mins to assure I fully understood the ramifications by paying monthly and how much each payment would be. I paid the 1st and last month. It was laid out exactly how much I would pay each month with a $5.00 service included for each month. This I understood. I decided to switch to another company 33 days later.

POLICY #**. I am livid. I will be writing a letter to the corp office … I have been a Geico customer for many years and have paid out more than $10K + on my Auto Insurance. I Katina ** am the Policyholder and my credentials were used to establish insurance on my vehicles. Now when I really need my Insurance company by my side, I'm getting the run around from a simple mix-up. Montoya ** (my daughter) is a rider on my policy. She drives 2015 Dodge Charger, I drove a 2021 Dodge Chargery up until 11/6/23. (claim in progress). I have had several vehicles over the life of my policy… and I have Full Coverage on both vehicles and my 6-month premium exceeds $2,200 (because of the area I reside)

I signed on with Geico about 9 months ago with a $99 rate for the first 3months raised it $50 when it was time to renew I have a perfect driving record no tickets no accidents and great credit. I bought the same car just a few years newer A safe CRV At first they raised it to $131 the bill they sent was for $151 so I called they said it’s only for the first month I’m not even sure why they raised it so much I bought a used vehicle I received a bill reminder that is now $181. They are liars they reel u in with a lower rate then raise it for no reason. I canceled yeah I’m mad about the cost but may have kept it if they were not so deceptive. There are many car insurance companies If I were you I would skip this one. Again started at $99 then kept raising. Ok got the same car the only difference is it’s a 2020 and not a 2018. I am sick of companies hustling people for no reason. Geico is horrible.

I’m not a Geico client. I was recently rear ended by a Geico customer. Upon calling to report the claim my customer service was excellent. The representative got my information, scheduled my repair, and arranged a rental car all in one call. I was very pleased with the service and professionalism of the Geico representative.

I’ve had Geico for years, paid thousands of dollars. My car was vandalized, my fiancé who died from Covid bought me the car. It was a 2008 Mercedes ML 350. I beg for them to fix it. They said it was a total loss. I only wanted to pay $4000 and then found out I had a lienholder on my car so they were going to pay them instead of me so I was stuck with no car, no money to get another car and told after two days I had to get out the Rent-A-Car. I’ve been paying monthly to be able to get it. Sent me to the hospital where I was there for almost a month. I get a phone call from an investigator saying that he’s investigating my claim and he asked me some questions while I was in the hospital on my deathbed with liver failure.

I had insurance with them and every month they kept raising the price. Even lied that it was because my license was suspended then again because car parts went up. Be careful setting auto pay. They will get every penny they can. My insurance went from 280 to them taking out 460 from my account.

I unfortunately was involved in an accident a couple weeks ago. Come to find out full coverage doesn’t cover rental car so I have been paying out of pocket. I have dashcam footage of the accident and the other guy who caused the accident was arrested. When I tried explaining this to the insurance agency they told me they didn’t care and then placed me at fault, after fighting them I got the dispute open. It doesn’t get any better from there, the adjuster has ignored me the whole time not answering my questions or concerns and when I escalated to his manager I realized the manager was just as bad and he also ignored my concerns and questions.

I have been a GEICO customer for many years, always paying my premium on time. We went several years without any incident but the premium was not lowered. In 2021 my wife had an accident in which her car was totaled and in 2023 my son had an accident in which they paid about 6K. None of my cars are expensive cars. My wife's car is a CRV and son has a Honda Civic. So after paying thousands of dollars in premium they paid one big 20K and one 6K claim and now they want to cancel my policy. So basically customers are supposed to have 0 up to a max of the premium value so that GEICO does not lose money. Please make sure to not submit a big claim and pay from your own pocket if you don't want your insurance cancelled.

If you're their client and you're at fault for an accident, all you have to do is don't answer your phone to accept responsibility. They'll deny the claim and enjoy court cost and attorney fees. They rather pay $1000s instead of $100s on repairs. If you're ever in an accident with their client, don't bother making a claim. Call a lawyer immediately and let the lawyer deal with them. Not worth the back and forth or headache. Plus they are terrible to disabled elderly people. Just sue them and let them pay more than the repairs and rental.

My wife recently passed away and I needed a little extra time to pay my bill but when I contacted customer service they were not interested in my issue, only in getting their money asap, this is not the only issue with Geico, they only care about money not the customer, in five years I have had multiple issues with their service, the app and their lack of help, I do not recommend this company.

On Saturday night, a police officer knocked on my door to inform me that my car was stolen and that it had been involved in an accident. I immediately tried to contact GEICO, both by phone and website, but couldn't reach anyone until much later that night. When I finally got through to someone, they told me that the network was down, and they couldn't file my claim until it was back up. I gave the GEICO representative the direct phone number of the officer who filed the report, and she assured me that they would handle it.

I switched from State Farm to GEICO earlier this year. I thought I was saving money by using their services based on the quote they had given me. I received two bills for more than the agreed upon amount. They started that my driving app had recorded me driving "outside" of the allocated miles originally reported. Unfortunately the app they is mandatory by geico does not give you a Beacon, it simply tracks your movement constantly. I worked on a crew and traveled extensively. They used this information to increase my payment from $225 to $750 a month without any warning! Do not use geico, there is a surprise around every corner. I canceled immediately and still had to pay a pro-rated amount that was undisclosed by geico.

I had an auto policy with Geico. I received an email that I had been unenrolled from autopay. When I checked their website (which, to be honest, barely works), I saw they were canceling my policy at midnight that same day. When I spoke with the agent, they said they sent Certified Mail stating the cancelation. I said that Certified Mail requires a signature, but he said he wouldn't show it to me. He insinuated that I *forgot* that I signed it. He told me I was being dropped for using my policy within 60 days of having it (I tapped a car backing out of my driveway), and that I no longer reached the standard for insurability.

I'm been a GEICO customer for 30 years since I was 13 years old. My driving record is excellent. My husband's been on my policy for 10 years. He has an excellent driving record. During covid my adult child fiancé and sister moved in. I put all five adults and four cars on my insurance. This year, geico underwriters were canceling my insurance unless I took off adults and cars That I could not get utility bills in their names. However, everyone in the house drives all the cars. Now a lease with everyone's name doesn't count as proof of residency. Our mail goes to a PO box because people steal the mail. I gave bank statements proof of employment. I did everything I could possibly give. And they were still gonna cancel my insurance.

IF YOU DONT OWN YOUR OWN HOME AND HAVE UTILITIES UNDER YOUR NAME DON'T BUY A POLICY WITH GEICO. Agent sold me a $400 policy knowing that it is mandatory that I have to verify residency with mandatory utility bill in my name. They don’t disclose that to new clients until they collect the first month payment. Since I don’t own my own home, rental and the utilities is not under my name, I did provide other banking proof of residency but they insist it is not enough, it has to be a utility bill. Canceling my policy with no grace period or substitute documents as proof residency. Agent even advised me to look elsewhere.

People do not use Geico for anything. They will lie and scam you. I was told my payment was good 7 days later and now I owe more than I pay normally. Asked for supervisor. Not available! I'm done with them.

Do not use Geico as car insurance. They play games with you, lie to you over and over again. They will try to cancel your insurance for no reason, start requesting information that you will never have to do with another insurance company. Then if you do what is asked, they will just screw you around some more. THIS IS AWFUL COMPANY. PLEASE DO NOT USE THEM. THEY WILL DO YOU WRONG AND NOT CARE.

I have never had an accident in 55 years. Nearly 5 years ago my ex girlfriend was hooked on her pain meds for her back. When I wasn't home she took my truck getting into a small bender breaking a tail lite on my truck and the other car. They raised my insurance $1000 a year for 5 years. They said had I reported her for stealing it would be fine. So what I was supposed to do was send her to jail instead of her getting help. Didn't even get their accident forgiveness, they lie about that too. But to even bring this up almost 5 years later. They said it's because they have up to 5 years to decide if the rates should be raised. 2 more months and it would have been fine. This means the reviewer had a bad day, did not take all into consideration or that Geico just doesn't care about their customers, especially one that's been with them for almost 20 years. It's simple. Read what's there in the reviews, everything is written so you don't get screwed.

I switched FROM Geico! This is a corrupt company. Do not use! After being a patron for about decade, with no claims, I found that when I made a very minor claim, they failed to cover me adequately. I had HUGE out of pocket expenses because they NEVER pay the prevailing labor rates. The average for my area is $85/hr.. They pay only $65/hr.. That is a $20 difference!!! They also skimp on the number of hours per job. So, they don't know the repair business, period. Their agents are a ignorant (James **). Their supervisors are liars (Maya **). I had to file a complaint with the state insurance division of CA for malfeasance. Do not trust them!!!

I would recommend you get insurance from another insurance company. GEICO HAS GOTTEN EXTREMELY BAD OVER THE PAST YEAR. Their 24/7 Roadside Assistance is NOT 24/7. Even using the app you can't enter your location so you use chat and it's just a Bot so you try to call and just get the same recordings that you have reached them after hours. I have been sitting without help since last night. STILL I only received a letter and claim number but still at 9:49am Saturday morning cannot get them to answer my calls not able to get through to anyone using their app. AGAIN, DO YOURSELF A FAVOR, GO TO ANOTHER INSURER. I personally am switching to probably State Farm. ANY OLE COMPANY WILL BE BETTER THAN MY RECENT EXPERIENCE WITH GEICO. (Used to be good but not anymore!)

My 92 year old Father decided he would not longer drive anymore so I decided to insure the car in my name instead and paid for a new policy to start at the end of the month and for his to end. Geico auto billed my Father the following month for the next six months anyway. My Father passed away and they are saying I have to go through probate to get a refund on a policy that was never in effect. Incompetent customer service could not understand that it was a simply billing error on their part which could easily be reversed because there was no policy that got canceled.

My new Geico insurance got canceled in less than a month because they ran a review and found out that I had an accident 2 months ago. An elderly demented woman hit me with the back of her car getting out of the parking lot. Her insurance is even worse than Geico. They never responded. As a result, my car insurance, Amica, filed an arbitration. In the meanwhile, I moved to another state and obtained a cheaper bundle with Geico. That was a big mistake! You get what you paid for. No warning and my car insurance is getting canceled without any email, phone call or any other notification. Geico treats people terribly!

This was worse choice of auto insurance I even made. After they took my money.. Now they need more information and my kids that are not on my insurance policy. When they have their own insurance. Customer services is horrible. My thing is when they say "they understand my frustration". How do you understand my frustration when you aren't the one going thru it. Not giving clear answers on why they need information on why they need information on my two older kids that are not on my policy and have their own policy. If I wanted them on it I would've added them. So now they can cancel my insurance at any time cause of this. And it don't make any sense. Been trying to speak to the underwriters to get exact clarification. And they won't allow me to speak to that department. Very dissatisfied with their customer service and policies.

Little or no clear communication as to my accident claim, the person handling it referred me to someone above her and he doesn’t answer the phone or return calls, either. Completely high-handed, self serving behavior from this company and it’s now to the point where I must look for a policy elsewhere just to get normal service. I used to like Geico, stayed with them for years, and had confidence in them. I don’t know what changed, but I have none now. Thankfully, a person can go elsewhere.

I and my partner have been with Geico since we moved to Nevada just about 7 years ago. All was well until recently when our auto policy was due for renewal. It arrived on September 30th and I nearly passed out. A 33% increase with absolutely no explanation. Our auto is in fantastic shape, but 14 years old and we have never had tickets or reported any claims as there are none. When I called, two agents hung up on me when I asked to speak with a supervisor, and two others gave me a ridiculous explanation that it cost more to fix cars now, and medical coverage also costs more. Wrong...My own mechanic said it costs no more to fix a 13-, 14- or 15-year-old car as all the parts would be used as new no longer is available. And when you check into an er or hospital, they always ask for your own insurance id first, not your car insurance.

Damn was it ANNOYING to call about auto insurance. I just wanted to know the monthly costs…instead I got a personal direct ad from the person that answered for 30 minutes. I didn’t get a chance to talk.

I bought car insurance with Geico Sept 2023. 2 weeks into insurance I'm on geico app I see message that my insurance would be canceled. I call geico and they tell me I have to send documents. I sent documents and I get no response from geico. They tell me they need a utility bill from me. I inform them that the utility bill is under my roommate's name. They tell me that the only way to prove that I live where I say I live is thru utility bill. Tell told me that was only way to provide my address.

My Girlfriend and I had a car that a driver with GEICO insurance rear-ended because that person didn't yield to traffic. They fixed the car but the problem was as soon as you get a CARFAX on your vehicle you lose money. Even though it's not your fault. So just to let you know don't expect to get that money back. We lost money because someone else hit us. We just wanted the doctor bills to be paid and the car fixed and the loss you get when your rear-ended by someone else at 45mph and you're at a stop! They are not fair so people beware. Read these reports! #Geico

I had a claim because someone else hit me that uses GEICO and GEICO WAS my insurance as well. I had to replace the tire due to the accident that was no fault of my own but Geico would not reimburse me the $160 it cost me to replace my tire after five months of going back-and-forth. There was no communication at all with my adjuster and they don’t seem to care. So I ended up bringing seven of my family and friends with me to cancel our auto insurance with GEICO that we found way less expensive somewhere else. You should think about doing the same.

I calculated my car insurance online. The price was $1240 for six months, but it was impossible to get it since we have an international driver's license. The next day we contacted the operator and since we have an international driver's license, they increased the cost by $300 (to $1,540). We agreed with this. Two days later the company notifies us that we have to pay another $400 for having an international driver's license. I consider the second price increase (up to $1940) a complete deception without notifying us in advance, but simply sending a notice of the debt.

This company is a complete scam. Just 2 month ago I had an issue with them increasing my insurance premiums without notice, which they don’t care about, unfortunately I have a umbrella policy I paid in full, so stuck with them for another year. BUT I have been on autopay for the last 5+yrs and never missed a payment. I forgot before my auto payment was due the first of this month, that it was set for a card that had been cancelled due to theft. I immediately got the declined notification (thank you Apple wallet!) and changed my payment that same day. 5 days later, GEICO attempts to charge the old card which has been completely deleted from my account.

After 8 years of being a customer, on autopay nonetheless, we paid late. They managed to cancel our policy. Once I saw it cancelled, within 2 days I attempted to reenroll to which we were going to be penalized over $1200, nearly doubling our monthly payment. No ability to waive or reduce to assist from the business tenure. Rep told me they could lower our coverage to assist in the price. Insanity. We had even earned accident forgiveness and everything. Good to see them completely losing BOTH an auto and renters customer for 2 days over the course of 8 years.

I am disappointed abt GEICO ins company. I thought they are good ins company. I don't get it. They didn't give me my dedu$ back or make ambulance pay for it cause they are duty call and work for government, They not being fair to me. I not at fault for accident. Ambulance hitted us and got away with it. They used my ins for total loss, what left give me remaining the balance then want to pay nickel for injury and lawyer refuse to help us and said can't sue ambulance. Lawyer can help nickel for injury. Want sue me and $ from my Geico. I am confused. What about ambulance. Show no remorse. His name is Matt ambulance driver. Where is traffic and camera.. I want to fight what right and me is deaf and feel discrimination.

My truck has been in the shop for weeks. We’re over a month past due and I still don’t have a track. Geico has been worthless so far. Now they only did a have have a horrible experience. I had to wait minutes. If not hours on hold to resolve an issue. These people have been pathetic.

The worst insurance I have ever seen. They all racist and their adjusters are the worst ever. They all criminals taking customers money and giving them the bare minimum. My wife cars has been in body shop for weeks. Nothing has been done. Pls don’t use this insurance. They the worst.

Was involved in accident Aug 15 23. Other driver's fault. Geico is their insurance provider. Geico accepts fault, issued estimates, pays estimate, put my vehicle in shop for repairs. Then geico says, "We aren't responsible." Horrible company.

I have been with Geico for several years. I received my renewal rate and it increased by around $40 per month, so roughly $500 a year for no reason! I am 53 years old, always paid them on time, a good drive easy score and no accidents or tickets received. When asked "why" my rates increased, they said it was to keep up with claims that may happen in the future.

Geico does something that I feel should be illegal and I wouldn’t be at all surprised if they one day soon will face a Class Action Lawsuit. Here’s why: They slowly keep raising their monthly charge. My rate started 2 years ago at $126.60/mo. Now it’s $174.37. Yes. And without me making ANY CHANGES or having ANY CLAIMS. It’s bad business practice. Unscrupulous.

GEICO has bad management and poor customer service. Even though I have paid full Premium for the next six months but After I filed a claim, GEICO cancelled my Auto policy and refunded me then asked for information while also I had my homeowner policy with Geico. I believe asking more information was just excuses for cancellation. After I provided by email all information, still l haven’t heard to activate my policy. I do not recommend buying auto policy from GEICO.

I was Involved in a hit and run where the person who hit me was intoxicated. I had a police report and everything and she was arrested for DUI and a hit and run. I went through her insurance for repairs and she was deemed at fault. This was my first accident even in the 5 years I've been driving and I was told my car was so damaged it needed to be totaled. Geico dropped me off their insurance because they thought I was too much of a Liability. I've tried talking to them but they won't even hear me out. It was established it was in no way my fault and for a company that claims to have accident forgiveness they don't help you at all.

Updated on 01/06/2024: If you live in NJ and when Geico renewed you your rate sky rocketed, well you need to file with the NJ Banking & Insurance Commission. In 9/2023 our rates increased 291% after an accident in January. We had accident forgiveness on an accident from 9/2019 but when the incident happened in 1/2023, they removed that forgiveness and put us in a different entity that increased our risk factor and rates when the renewal date arrived. We were in the Government Employees entity and then they moved us to Indemnity Company entity.

I had been on a travel trailer of a friend that I did not know it was stolen. Geico had already closed. The original claim in the vehicle was not recovered making it possession of Geico. My belongings with several thousand dollars of medication is still impounded at a tow yard in Las Vegas. The detectives on the case has contacted Geico to please release my belongings. Geico outright refuses. This is their version of stealing my belongings. They know where they are. They know who I am and my belongings have my name on them. Geico would rather throw them out than return them to me. That’s stealing!!

Geico has some questionable business practices. When I moved from Pennsylvania they kept my rate the same although insuring in Oregon is cheaper even when I did an address change. The only way I discovered was doing an independent quote & calling them out on it. I stuck with them despite that shady behavior until they raised my insurance premium 40% last billing session when there were no changes! No accidents, tickets, nothing & gave the excuse of inflation. They gave me an initial quote of $463 then $505 then $555 for ** coverage. $2k deductibles. I have better coverage for a better price with Liberty Mutual.

DO NOT INSURE ANYTHING WITH THEM!!!! I had my car insurance cancelled 12 months ago without any notification because I had driven door dash in the past. After I had found out that they cancelled my policy I tried to call up and get it renewed and they refused without a letter from door dash even though I had not actively driven door dash in over 12 months. They do not care about the customer, the fact that they said we won't do anything without a letter is crazy. Avoid them at all costs. An absolute joke of a company, a farce, stay away.

To whom it may concern, Over the last 17 years, our family has been a loyal customer of GEICO, with all payments made on time with no late payments or lapse in insurance coverage on record. During our time with GEICO, we never shopped around other car insurance companies or asked them for quotes. Currently, we have 4 cars insured with GEICO under full coverage. Within the last two years, GEICO recorded 4 incidents on our record. While we take accountability for the first incident on 11/30/2022, despite the inclement weather conditions, we take full accountability for the accident within the traffic circle at Stony Brook University. We were told verbally over the phone that the accident on November 30th had “accident forgiveness” as it was the first accident.

Please beware if you are considering Geico for personal auto insurance. Firstly, understand that there are many providers to choose from, this company is not the only insurance provider on the market. This is also not my first bad experience with Geico, so shame on me. Not that any other provider cares whatsoever about their clients as individuals, and I understand it’s a business seeking profit, but Geico couldn’t be any more blatant that their individual clients mean nothing to them, so why pay them any of your hard-earned money. After speaking with a representative, I realized I was just told to ** in the most polite, professional way I’ve ever been told to **. To start, your policy premium price is never going to be what you are told... it will always increase, almost immediately. The reason... you are paying for others who make claims.

Geico made so many mistakes regarding my rental car. It put my job in jeopardy due to all the hours I had to take off to handle. The car accident was not even my fault. It was their customer that hit me. They continued to make errors and I had to do the leg work myself when they admitted to the error with the rental car. Horrible, horrible customer experience. They have lost all credibility and a simple apology would not even suffice.