GEICO Reviews

I started my policy with Geico on 11/05/21 (Switched from USAA , big mistake). Departed for vacation on 11/05/21 to Louisiana arrived the same day. 11/06/21 collided with a deer on a Texas road, filed claim via the app on 11/07. Waited to be contacted by an agent, waited until 11/9 after not receiving contact and contacted customer service. Advised that within 20 days of starting policy and having a incident I have to undergo a investigation. Completed a recorded statement and I transferred to the voicemail of the assigned investigator, left message with contact info.

They are definitely a good Inc. car insurance to have. I really enjoy having them and the price that I get is amazing. I would recommend them to anyone. Their claims process is the easiest that I have ever going through. You definitely get your money's worth.

Had a minor fender bender on Halloween. STILL HAVEN'T got my check!? My claims adjuster tells me, it'll be today or tomorrow for sure.. nothing. I call the next day after and he tells me he's finishing up with it and will be calling me this evening... Nothing again!!?? Don't freaking lie to me dammit!! It's **!!

Useless supervisor and CSR hung up on me waiting for a refund for over two weeks I've been calling every single day and I keep going a different story from each CSR. And the useless supervisor can't get on the phone "she's in a meeting" how convenient Ayanna!!!! They have deducted a monthly payment from both my bank account and my husband's bank account. They quick to take the cash and give me the run around so they can avoid refunding me my money!

They do NOT return calls! They urge you to deal with their app, which is not effective for claims against a Geico insured, or to go to Geico.com which is also not effective. In other words, it is impossible for a claimant to reach a Geico claims adjuster. My accident was a simple rear-ender 9 days ago and I've yet to speak to the claims rep. I want to get my car fixed NOW. My insurer, which I'll not name, was very easy to call, and quite helpful. The lowest price is not necessarily the best insurance. My friend, a retired Judge, had the same experience with Geico.

Geico customer service is not as good as it once was. They are forcing customers to use their app for roadside service - well what if you don't have a smartphone, or if you are a senior? The wait times of 40 minutes or more are intolerable. Even when they do call back, there is still a wait time of a few more minutes before a rep comes on the line. I tried giving feedback about how difficult they make things for non-smartphone users and I felt like it fell on deaf ears. My suggestion was dismissed, instead of listened to as a valid concern. On top of that, Geico punishes customers for loyalty. They increase insurance rates rather than drop them for long-term customers. I am shopping around now to get the best deal because Geico is super expensive compared to other auto insurance companies.

Good luck if you ever need to file a claim. The website to file has been down for days so you are forced to listen to bizarre “music” that sounds like a screeching chicken for 4 hours. You finally give up and decide to just drive your car with the bumper hanging by a thread. So you put duct tape on it rather than try to get in touch with a real live Geico rep. I guess they pay that little lizard so much money it leaves none for customer service reps. I want to squash the little ** geico.

Very affordable auto insurance. Geico handled my auto claim quickly when my car was a total loss. Geico adjusters called first thing on Monday morning and by Thursday, I received a payment, that was deposited into my account. Didn't have to do anything else, amazing! I have had great customer service in every area with GEICO.

The representative was very helpful and informed. He was patient answered all my questions. Representative provided a Good comparison. I will switch insurance carrier based on quote. Currently have renters insurance with Geico.

I was in an accident back in June 2021. I was struck by a driver flying into my neighborhood.. Long story short, I spoke with a claims adjuster by the name of Ashley **... after the ”investigation” was complete. She informed me that because of the driver's neglect they found the young lady to be 100% at fault instead of the 70% that we previously discussed and assured me that my premium would not increase... fast forward a few months later My premium has shot up! I called to discuss this issue with her and she stated since it’s been so long she has no recollection of what she told me and I remain also at fault. I am absolutely disgusted with her and Geico.. Y’all please find another company to give your money to. They also took a month to pay me out after my car was confirmed totaled because one person was on vacation for a few days.

My vehicle involved in a minor accident on 08/11/2021. GEICO towed my vehicle to their repair shop in Brandon Collision Center on 08/11/2021 from the spot. Today is 10/30/2021 still my vehicle is not ready to deliver because the repair shop didn't find the parts yet. I spoke to several people in GEICO to get help with that but they said can't help anyway. Vehicle supposed to be deliver on 11/06/2021 but I don't know if they will. I will change my Auto Insurance as soon possible and don't want my family & friends get GEICO in insurance in future.

Worst insurance company ever. I was hit by someone with Geico insurance. The original rep assigned to me, Joy **, did not give me a call for days after numerous voicemails, and not until I had to go to her supervisor, Jason. After finally getting my statement almost 2 whole weeks after the accident took place, Geico found me 50% liable, not sure how that is when your policyholder hit me, an unmoving car.

I had a policy for less than a month before switching to a much cheaper and more quality provider. They notified the DMV to suspend my license. Then they had the nerve to try and bill me another $104.20 for canceling (before my policy even expired) All together costing me $262.20 for 28 days of very mediocre coverage.

Have had a driver's license for 61 years and was involved in 3 minor accidents. Geico increased my premium by over 400%. These accidents did were minor and did no damage to my care. My one year total amount would be over $9,000. Outrageous. Great company until you have an accident. David

On 6/5/2021 my Explorer was rear-ended by an Expedition failing to control his speed on the highway - a minute later a Neon who was also failing to control speed hit the Expedition in turn pushing him back into for a second hit. His insurance took forever to call us back and her insurance which is Geico (and mine also) has been extremely horrible to work with. Not only do you get to be on hold for 45 minutes each time you call - every single customer service person has been ill properly trained. Geico on the Neon's policy has stated that one - the neon states an orange truck hit the expedition and her, then took off.

The worst insurance company I have dealt with… A GEICO-insured driver hit my brand new 2021 Honda Passport and, after almost 3 weeks, I am still getting the run around from GEICO to get my car repaired. They recognize the accident was 100% their fault and yet, the process is still stagnant. I called numerous times (always getting an automated service that took me nowhere) until I had select to “buy a new policy” to finally get a live person. I finally got a supervisor on the line who stated that if they cannot make contact with their insurer and that there is a possibility they may refuse coverage to fix my car.

Wish I could give 0 stars! Had a hail storm in April that damaged my house. After filing a claim and getting approved, the roofer found additional damage and filed a supplemental claim. After several days of them hearing nothing from Geico, I tried reaching out and couldn't get anyone to help either. Finally, I found out that my field adjuster had been reassigned and a new one assigned to my claim. How do you reassign adjusters and not tell the client that has an existing claim? Further, as the newly assigned adjuster, how do you not reach out and explain that you're the new adjuster.

On 9/22/2021 I made a payment to GEICO for my auto policy with a direct debit from my checking account in the amount of 824.00. On 9/23/2021 I received an email confirming receipt of payment however the email stated I paid with a credit card ending in 5768 not my checking account. I called customer service to ask if this was correct and the representative stated he had never seen that before and cancelled the payment without doing any research as to whether it was my payment. Turns out it is reported that way because my bank works with a third party vendor who does their bill pay and that's how transactions flow through. The following day after speaking with my bank I realized that was in fact my payment. I called Geico again. Explained they made an error and wanted to know how to get my policy credited. They said the money will be sent back to my bank and I should contact them.

I was with GEICO for years. I had a minor fender bender that cost them just over $1,000 and they tripled my insurance rates. Needless to say I was shocked. It was the only accident I had ever had in my 60 years of driving.

I have been a Geico customer for over 7 years. Recently I made changes to my policy that required me to get off auto pay. When my payment was not automatically taken out, Geico cancelled me with little to no warning causing me to have to pay almost $500 to get my policy reinstated. This company bleeds the working man. All those years with this company and they treat me with little to no regard. Worst experience of my life. Stay away from this company.

Just like any other Auto Insurance Business, this Company, so far has been ok for the time being when it only comes down to Car Insurance. I have yet to have to contact them for any collisions and repairs, so I cannot speak on any major interaction or service requests for vehicle damages. I will say they have, so far kept their word when it boils down to either raising your rates or lowering them and even keeping them the same. I've been with Geico now for nearly 3 plus years and haven't had any price hikes or issues with them.

We had to have the windshield replaced on our 2020 Acura MDX. Originally GEICO told me they would reimburse me the full cost, minus the deductible, to have the dealership replace the glass. When I submitted the invoice for reimbursement, they went back on what they originally said, and told me that they don't pay for the real Acura windshield, and instead I should have put knock-off brand glass on the car. They also wouldn't pay the full price of the dealer installation (even though they originally told me they would), and instead I should have gone to a third party installer, who isn't even certified to recalibrate the safety features.

Never get a GEICO Commercial insurance for your vehicles. One of our drivers got a speeding ticket during a personal vacation in a rental car. And GEICO sent us a letter saying they were cancelling our business insurance! For 1 speeding ticket! I called and told GEICO we were having the driver take a class so the points would be off his license. And if they would reconsider afterwards, the answer was a No because they only run a license check once a year and they already had done that. Then they said I should consider one of their partners that I can get but I would have to download an app so they can monitor my drivers and their speeding habits to get insurance. Are you kidding me! You want to monitor my employee's whereabouts to give me insurance! STAY AWAY!!!

On September 8th at 11:46 AM. I called Geico to request an extension because my insurance was due to cancelation on September 10th and I was furloughed due to covid 19 since May 2nd. And just went back to work on September 2nd. I explained all this to AGENT FLANERY who after few minutes told me "it went successfully, you have an extension for 14 days. But make sure you make the payment on September 15th as you promised." I was so thankful I asked her name so that I can thank her properly...

My experience with GEICO was very disappointing. They very accommodating when they are trying to get your business. Once you sign up With them they begin “to boil the frog” and raise the price just like the cable company. Very deceitful. Sad.

After being in a terrifying car accident where I was hit by a dump truck, GEICO doubled my monthly insurance. This accident could have killed me, my car was totaled, and this was Geico's response...to punish me by raising my rates and calling me a "high risk" to insure. Mind you, the dump truck driver that hit me was ticketed by the police for improper backing, I am in the middle of a lawsuit, I had to purchase a new car since mine was totaled, my lower back and neck were injured and I have had to take a couple of hours every day off of work due to countless doctor visits, chiropractor appointments, and physical therapy to try and get back to life as normal.

Watch out for this company. If you buy a new car they automatically enroll you in a mechanical breakdown coverage scheme and raise your premium by about 80.00. Has happened to me last 2 cars. Then, you have to call to find out why the big increase and then they are caught. They do it to EVERYONE. Who needs mechanical breakdown coverage on a brand new car that is under warranty?

Had an accident and you can't get a person on the phone or get a tow truck or anything. Took hours and hours to reach someone. They won't help you, they'll leave you broken down and stranded. Worst customer service in history. Other insurance might be more expensive but at least you can use it when you need it.

I have waited 3 weeks and I still have not got my money and they only paid $35. The rental car is $39. My car was in the shop for 20 days. I had to put out over $400. That ain't very good coverage. Sad. Very sad.

Worse than Comcast.. After declared my car total loss One Month and a half later still isn't settled. Still have my claim under the wrong name and wrong car.. Hours and hours on hold.. 61 yrs old and the first time I ever made a BBB COMPLAINT.. Have been giving six direct lines of different supposedly to help me out numbers. None I mean none never answered their phone. Didn't pay for the rental car as promised and now without a car.. Worse car insurance company ON THE PLANET..WORSE THAN WORSE. -1000 RATING. WHAT A NIGHTMARE.

After being a loyal customer with no payment issues on 4 cars and home insurance Geico stole unauthorized funds from my account causing my account to go into overdraft. Called them on a Monday when it showed pending and every day after that. I sent all supporting documentation each day and was told that it was their error and that it would be back in my account by end of day. I was told this everyday and even received a confirmation email from them stating it. This went on for 3 consecutive days while I continued to incur NSF fees that caused my bills to be rejected and causing a lot of embarrassment. Now it is 8 days later and still not corrected.

After asking for a quote from Geico and not accepting the quote, I have been slammed with spam calls, often times 10 times per day, from companies trying to sell me car insurance. Just today, a company called me for the 7th time in 24 hours. I have tried unsuccessfully to block the numbers. The same thing happened to my husband.

The staff was very nice in the claims department. But instead of actually looking into the wreck they dumped the claim. They did not check facts and left me with over $3000 dollars worth of damage I'm going to have to fix out of pocket because of a driver who possible hit her on purpose. Also was picking out a new car hours after the wreck. I wish I had money to hire a lawyer to sue but even if I did the lawyer I would have to pay would be more. It's pretty bad that's how big business operated.

I signed up for coverage for rental cars - I was told I was 100% covered. 8 months dealing with them For them to deny all my claims for rental damage, and they also claim I still owe them money. I STRONGLY recommend you don’t choose GEICO for rental coverage as they will find every way they can to you around and not pay - their statement was my plan did not have the coverage, when the whole reason I got the policy was to be covered in a rental car.

I had to use the roadside assistance for the first time yesterday. I suited a claim through the mobile app however was unable to edit to make changes to it once submitted. I could no longer wait with the car and needed to inform someone on where I left the key etc. I called Geico's roadside and sat on hold for 45 min before someone answered to only hang up on me. I then called again and sat on hold for over 30 minutes this time before I got a text from the towing company that was assigned to me through the app. I then hung up and spoke directly to the towing company to inform them of the changes.

Trust everything you hear about how horrible this company is. Granted, they are an insurance company and could care less about reviews, so that gives reviewers the all clear to go in on them and just how bad they are. Horrible at everything from dealing with customers, lying claims adjusters who could care less about how something negative in the process affects you. Have approved locations for repair work but don't follow through on anything. Management who is non existent because they don't care. Period.

I called in to get a copy of my replacement cost estimator because my lender had requested it from them multiple times and GEICO just kept sending them a copy of the Homeowners Dec page. The lender called in to try to get someone on the phone but once you hit the option stating you are mortgage company you will not talk to anyone LIVE. you get directed to the Geico B2B site which doesn't even allow you to pick this as an option. So Geico tried to get me on the line to do a conference call, apparently, but the lady at Geico said I put her on hold for extended period of time, which wasn't true at all.

The guy who handled my quote put lower coverages than I requested without my knowing it to make the premium sound low, then relentlessly pressured me to pay immediately. I refused, and only found out later after calling again.

You cannot contact a Geico rep in a timely manner, minimum of an hour on hold. Once you do start a conversation with one you soon find out that they lack even the most basic understanding of how insurance works. Things like at fault, third party claim, deductible are all well beyond them. I can say without a doubt that Geico is the absolute worst insurance company that I have ever dealt with.

My Jeep Compass literally disappeared off my policy after adding it. Confirmation number and email and everything was successfully done then one day it just disappeared off my insurance with no explanation being given by the support staff. Awesome.

My experience with them has been nothing but amazing from the inception until where we are today. Superb customer service interactions. Very professional and always listen to attention for details. Very caring persona amongst them.

Have been waiting for a claim settlement for almost 8 months. Just keep receiving the same 30 days letter stating they are waiting for other responses even though we accepted their offer for settlement twice. This company does not act in good faith.

I was informed by a rep that my car would be repaired in its entirety. I put my car in the shop for repair, and was informed by the auto repair shop that a part of my claim was denied. After speaking with the claims adjuster, a part of my claim was denied (I would have to pay two separate deductibles.) Geico did not honor what the rep in the beginning informed. The claims adjuster came with a story that he was informed of different information. In short, Geico is dishonorable, only about your monthly installments, deductibles. A waste of time and money. Rated 1 star, only because 0 is not a option. I recommend Nationwide, or State Farm to anyone.

I've been with Geico for 17 years with only one claim submitted nearly 3 yrs ago. My insurance went up so I called to inquire the reason. The women I spoke to said she could see if I'm eligible for a discount. The women ran a soft credit check and returned to say I was not eligible. I asked her where she pulled my credit history and what was the determining factor. She could not tell me what they use and said, "Maybe it's due to the area you live or drive." Really! I told her this is not the case but sounds discriminating. My credit score is above average and have only ever had one accident in 35 yrs. I will be getting new car insurance at the end of policy. Good riddance geico

Worst insurance company I’ve had. Switching back to Progressive. Somehow always had wrong address/ billing info, always had to call to correct it. Even though I never changed info for the whole time I was with them (3 years).

Driving through the middle of Montana brought about feelings of being in the Scottish Highland. The vibrant green rolling hills were visually enhanced by the glowing orange sunset. My job interview in Bellevue, Washington wasn’t until Monday morning, so I had three days to drive the 16 hours. I wasn’t in a hurry, so I drove slowly and enjoyed the drive. I looked over and saw that the town of Lodge Grass was approaching. I wanted to stop since the store was on an Indian Reservation. I loved to collect Southwestern art.

You don't know anything about your insurance until you need them, when I had a fire they responded with grace, understanding and willingness to get my home fixed as soon as possible. The adjuster was great, explained everything, they trusted my general contractor, they gave verbal consents to the electricians that first day. They understood this was my home. Not just a claim.

Geico is fine unless you have a claim. I was involved in a situation where a young driver sideswiped me and damaged my SUV. He admitted fault and was insured. I needed the car fixed ASAP and called Geico-my insurer. They said that I had to pay for the repairs myself because of my deductible-and then if they could get an anything from the kid's insurance they would reimburse me. I said "You're kidding-I have to do this myself? Any other insurance would immediately take over and get it taken care of." They said "Yes-but that's our policy."

What is GEICO going to do some protect our information possibly a year of some sort of cyber surveillance with the million dollar protection. I forget the name of the company but that’s usually the norm when there’s a data breach, it is the right thing to do.

We all recognize this friendly little lizard. Great rates + Great service = Awesome Insurance Company. Right? Wrong. This post is about customer service, surveys and the importance of loyalty in the digital age. We’ve had our policy for over 5 years. No accidents, no issues. Then, one day my hubby and I have a small fender bender in a parking lot. Since we both backed into each other we figured it would be a 50/50 fault determination. Again, wrong. While our car is in the shop, we get a letter from our adjuster, Akilah M. stating that we were determined 100% at fault and we had 30 days from the letter date to dispute this. We both called DAILY for weeks to dispute the decision. Left multiple messages. Crickets. When you call the main Geico customer service number, the system recognizes your number and immediately loops you back to guess where…the adjusters’ line with a voicemail she never returns!

I have noticed in the past month to month and half the increase of warnings on my account and it was all around applying for insurance. I think the company should be held to protection of your data! It appears there is not a lot of protection when it comes to your data.

I love the Gecko. I love the Cavemen. I really hate GEICO. I have what is probably $1000 of damage to my vehicle. I have been on the phone or on hold for more than an hour. I have talked to 5 different people. I still don't even have an appointment with an adjuster to get it looked at. The lead guy on the "team" that is helping me just told me "I can't speak to what any of my teammates told you...." WHAT?!?!

I wanted to add insurance to my Geico auto policy, twice I asked them for a quote, never got one. Went with Hartford. First, no matter what time you call it’s a 20-30 min. wait. No wait at a Hartford, immediate rep to help. I called Geico to cancel and was hung up on, intentionally, after 30 min. wait. I see others have also been hung up on. How childish, and what a way to run a company! I can’t even imagine if you have to put a claim thru that was your fault. So, in punishment, I was bombarded with threatening emails and mailings about letting my policy lapse for nonpayment. I had Hartford in force the next day, of course.

Been with them Since July 2013. Have coverage on three cars. No Accidents or tickets but they continue to raise my Insurance rates. I don't like idea of having my premiums being raised because they have too many clams being filed by others. Going to start looking for better Insurance Co.'s.

I have had GEICO for 16 years and mostly it has been positive. However I was in a one car accident recently, basically slid on the ice into the ditch. Required a tow truck to get out but other than bumper and part of tail light little damage seen. Drove back to town and could feel it pull to the right, turned out bent tie rod, not ok to drive so already reported accident and was assured of a rental car so called to get that so I could leave car to be fixed and they did body estimate. They did find some other mechanical stuff but nothing major. Long story short, of course it was a high estimate cause they are always more than you think.

Geico auto insurance sent my wife and I a letter saying they will continue policy if my wife excludes me from the policy. The reason they gave was a ticket for malfunctioning equipment on auto. A BROKEN TAILLIGHT! We immediately cancelled both auto and home insurance with them. This is an awful insurance company. Simply awful. Nobody bother with a quote from this corrupt company.

GEICO would rather buy and issue the cheapest parts for your vehicle rather than the most reliable OEM parts. GEICO'S interest is to save money not your safety or best interest! HORRIBLE COMPANY! Go somewhere else that cares!!

They waited 60 days and then doubled my rate. They never notified me. When I looked it up they said it was due to the agent putting it in as a sports bus, and since I am using it for sales my rate is double. Yes on their letter they sent me it shows right on it that the old use is class "C" and the new use is class "C". The reviews on Geico's website are fake. Real reviews are much more negative.

Unfortunately, I recently experienced a hit & run while my car was parking. After 2-mon of mostly silence (minimal communication), Geico decided to deny my claim and closed the case. The adjuster stated that the 3rd party (work for them and paid by them) expert thought the evidence didn't support the claim. My 2 experts who thought otherwise didn't make a difference and the report, which the decision was based on, remain a "secret" - didn't get a copy. Following Geico "brainwash ads" on saving, we recently switched after 30-yrs with Farmers...I suspect that the policy rates are great only because they perfected their "claim rejection machine" - they simply don't pay and there is nothing you can do about it. Be aware, when something is too good to be true, there is a catch.

Called numerous times, was on hold for more than 15 minutes several times. Finally got a text message no tow trucks available in area. I needed assistance. I am paying extra for this service which obviously stinks as you have no vendors available to meet the needs of your customers. Border of Charleston and Westerly Rhode Island is not like I was in the middle of the Sahara desert. I was told I could request a refund for towing from a private vendor. Should I hold my breath?

Their rates are among the highest in the business. They think the "Gekko" is cute and will entice customers to buy their insurance. They are spending so much money on tv ads they are unable to provide meaningful savings to their prospective customers. AVOID THE FREAKING, WEIRD LIZARD! There are better insurance bargains out there. Don't buy into the commercial hype! Do your own due diligence and find truly significant savings on the open insurance market. My best advice.

Geico was at my side during the entire claim process. Kayla and Brent from SC did an exceptional job. Not only w their knowledge, professionalism and updates but they truly cared about me. The accident had me so stressed out. My car had a good bit of damage. Geico covered it all. Provided me with a 30 day rental car and paid all the bills pertaining to this accident in a timely manner. I wish I could give them 10 stars!!!

With Covid I called over a month ago and could not pay my premium and asked if they could help. they set me up on pay plan and this is what happened:

I have had the absolute worst experience with GEICO. My damage adjuster “Huy **” has been terrible. From the beginning he has ran me around in circles. I totaled my car and needed geico to pay it off since I had full coverage and gap insurance so it should be no problem. Mr ** originally told me he needed to go inspect the car to make sure it’s a total loss so I needed to get all the paperwork completed for the tow yard. I did that, just for Mr ** to then tell me that he only works remotely and can’t go up there. So I asked him what to do since he’s an inspector. What does he do if he can’t go in person and what do I do because I need my car to be verified for “total loss”. He tells me if I have pictures of the car then he can do it that way, but I always had pictures and he never gave me that option before? If we would have done that from the beginning this would have been done way faster.

Geico is surely ripping off by sending us a soft quote with the lowest rates and then when we call local agents - Ms ** at the Pearland Office - Managed by ERIC MAYS in Houston, they run the same data and run us through the same data by asking us the same questions (WASTING OUR TIME) which I have already done on my online quote. ( QUOTE REF# Reference Number: **)

On December 2nd, I decided to reevaluate all of our bills because I found out my husband was no longer going to be receiving any overtime at work. Also, this is the day my policy was to start over with a new 6 month term. I changed our deductible from 500 to 250 because I knew that it would be hard for us to come up with 500 out of pocket since corona. 13 days later my husband hits a hog with the car. I file a claim and get sent over to the Investigation Unit immediately. The person who called us made us feel like common criminals, made us provide phone logs, photos, etc.

Geico is super when they sign you up as a customer and for roadside service. Just a warning to beware of when you have to file a claim. It's been 6+ weeks that my daughter's car was totaled by the car behind her slamming into the car. I am still waiting for the totaled settlement which is less than blue book value, changed to some 'negative adjustment'. I feel like I'm getting the run-a-round; staff claiming it's not their department to help, agent & supervisors not returning calls. Is that even legal?

A man speeding, on his phone and insured by Geico hit our new Toyota from the rear WHEN WE WERE STOPPED AT A RED LIGHT. Initially relieved to find he was fully insured by Geico, a "familiar" company, we were quick to discover what a terrible, dishonest, abusive company Geico really is. When you need your insurance company, Geico does NOT cut the mustard.

STARTED AUTO COVERAGE IN. JULY ENDED DEC 19, 1201AM...BEGINNING VERY GREAT UNTIL 12/19/20, THIS MORNING. Logged onto your website at 11:55pm to pay my bill which was due at 12am before cancellation. The site said that it was cancelled, so I call customer service. When I got them on the phone it was close min to 12, the representative and his supervisor would not take my payment. I'm dissappointed with Geico's policy stating, "We're dedicated to working with you, including flexible payment plans and/or special payment plans now that normal billing has resumed", sounded good but my policy was canceled over greed for 10 dollars, first supervisor was rude, would not take my payment, and hung up on me just because I asked her for my last 5 payments dates and amounts.

Worst company for car insurance. Worst company for car insurance. There is nothing else I can say. They don’t care. During this time they want their money and that’s it. If you don’t have it, they do not car.

It's very unprofessional from Geico. It happened yesterday. Both insurers were from geico. The adjuster from other side called me early morning and she was like she wanted to settle fast. I didn't have an adjuster from my side. I got only few dollars and I asked for more. She didn't agree. During the conversation I said I am rethinking about the offer. She didn't listen and said she wanted to go fast and finish with the offer given. Felt like she was more protective on the on side of the fault driver since she wanted to settle fast and not give more. I might need more money than that.

Back in May 2020 my wife backed into my one of my other cars in the driveway with minimal damage - I called Geico as I thought I should and explained the situation and that it was minor - they told me to get an appraisal of damage - After the appraisal I said I did not want the work to be done and would take care of this myself & cancel any claims as I didn't want it anyway honestly - 3 weeks later a check for $560 comes in the mail. I immediately call Geico and said I didn't want the check & I didn't approve the check. They said the appraiser did!! I said, "Ok but I didn't" and they said, "Just throw it away and it will cancel itself" - Now 12-5-20 renewal time they upped Insurance $100 a month and told me, "Sorry but there is nothing we can do" about the negative impact on my Insurance history - Terrible company, impossible to get in touch with anyone to fix this mistake. Oh, & they did look back and saw the check was never cashed - Terrible.

It’s a great insurance. Easy to use app and great customer service! The rates are the best among other major creditors! They have several different coverages with many options to fit customer’s needs.

I have my car insurance as well as my renters insurance with Geico. It is convenient and the benefits that are offered in my policy are phenomenal. I compared side by side with policies from other companies and I got more benefits for my money with Geico.

I have had auto insurance service with Geico for a while, and when I renewed my policy for the 3rd time I spoke with a representative who advised me. After a couple of months of my new renewed policy I noticed that I had not gotten what was discussed. I called in and they said they could not help me because it was company policy. I then spoke with a supervisor who advised me even though the other representative did in fact tell me what she told me there was nothing they could do because it was company policy. I was charged more money than I was told.

They wont let you not choose a star, if I could it would be a negative. I came back to GEICO two years ago after previously dropping them for policies and fees I didn't agree with. Well let's just say some things never change. In September of 2020 I had my normal payment and a unauthorize payment draft from my account. I contacted customer service which they advised me that I would have to wait until my account had the overdraft on it and then it would take 5-10 business days to get my account refunded. I paid the fees and said forget it.

GEICO has an easy-to-use app, painless customer service over the phone, and the roadside assistance is very useful. More than once I've locked my keys in my car (not supposed to be possible, so I got out of the habit of worrying about it, but something is wrong with the transponder) and Geico has sent someone to the rescue in less than an hour.

When I shopped around for insurance for my car I was unsure of what to expect. It had been a while since I needed any personally. I was astonished by the cost of several other insurance company’s, the cost was higher than my car payment per month, until I received a quote from Geico. It was reasonable and I felt they were looking out for my best interest.

I have been a customer of Geico for over twenty years. I've never been in an car accident, Thank God but my insurance premiums are still high. Also I am over 50 years old and I think that should count for something as well. Not sure that I would necessarily recommend Geico. Actually I probably wouldn't. I do like the SafeLite coverage.

I've had GEICO for several years. Luckily, I've only to use them once. But the service they provided was very good. Used their recommended rental service and my claim was finalized in less than a week.

I set up a new policy through Geico September 11, 2020 on a Dodge Truck. At this time I was told that anytime a new policy or changes take place payment is due in full and was charged for three months in advance. I gave them my debit card info (which they have on file) and was told I was on autopay. I then called a month later to add another vehicle (Buick) and was told I was all set and everything was good and that my next payment was due at the end of the 3 months (Dec 11, 2020).

I would like to start by saying cost is going up for no apparent reason. I believe the insurance Companies can do and charge whatever they want if you are a bad driver then sure raise their rates but myself as a good driver I should be charged accordingly. Thank you.

• Geico is responsible eg. When Geico recommended a collision center and then produced a lifetime guarantee for only the collision center recommended, excluding all others, they took direct responsibility for the care of my vehicle within the umbrella of their organization and are responsible for any increase in the total damage incurred originally; also, when the greater plausibility of the origin of said extra damage to my vehicle occurred while the claim was still open and while in care of Geico’s contracted establishment, the responsibility to me for said damage is Geico’s.

I have enjoyed being a Geico customer for a few years. When the covid pandemic hit geico took it upon themselves to give a percentage of the customers payments back to them to help during the struggle. To me this has proven that it is more than a company just looking for profit. I use the app to pay my bill which is very convenient. The app also has an option to easily extend your payment date if you are struggling which is great not having to call and explain to a stranger your personal financial situation. I have recently added my daughter to my insurance and the price is very good compared to other insurance companies. I am a very satisfied customer and would not take my business anywhere else.

My car was sitting outside my apartment complex and a group of men was having a shootout. The insurance people tells me that I don't have that type of insurance so they couldn't help me at all so for the insurance that I pay for and I'm on time every month. Geico is the worst company that insures my car. The only advice the lady could give me is to refer me to the affiliates glass repair that would have cost me 400.00 just to get done and it wasn't the big window. It was the small window. All I know that when something goes wrong Geico says they is not held responsible for no glass damage at all.

Love love love Geico! Very professional. Would recommend them to everyone! Only wished they wrote mobile home insurance. Have my trucks and motorcycle insured through them! I've had 3 claims in the 20 years I've had them! Best insurance company out there in my opinion.

I've switched companies over the years. Every so many years when I thought my insurance premium was getting too high. I've always gone back to Geico because even though over time the premiums might get higher, when you go back the premiums are stellar. Can't be beat. When and if you have to file a claim geico is fast and a pleasure to do business with. They make the ordeal not quite as traumatic as it could be. Overall even though the premiums go up over time, I would give the company a five star rating. I love that you can use the app and either print out your cards, make changes to your account or file a claim. It's easy and user friendly. Thanks geico.

I have no experience yet working with them and hopefully I won't need to. So far customer service has been good and their rates were significantly lower than anyone else. I pay about $160/mo with Geico while others wanted $230+/mo. Every time I move I get new quotes, prices vary tremendously between the different insurance companies.

It was cheap, I got a rebate back at the end of the year, if you are a first time buyer I would chose this car insurance. It starts out very low premiums going by your driving record. Also you can pay for the whole 6 months all at once. The app awesome. Everything right there.

I've had Geico for about 5 months now and I love it! They were so easy to work with and gave me all the details I needed it. Geico is great for first time auto owners. I got a great deal on my rate! They have wonderful coverage as well. You should definitely give Geico a try for a great price!

I have been with Geico for over 3 years now and am very happy with their service. They also took care of me during the pandemic when money was very tight. I would recommend them to my friends and family.

I get insurance quotes yearly and ever since purchasing Geico auto insurance they have repeatedly had the best prices for the best coverage. The customer service is outstanding and their app provides you the ability to easily get whatever you need, replacement cards, policy coverage, and efficiently.

The company is not a good company. I’ve had to go up against them when their customers do damage to another party and they do everything they can to get out of paying for the damages their customers do! It’s absolutely wrong on so many levels to put a victim through what they do after they have been destroyed by the actions of another and the last thing a person should be worrying about is how the medical bills are going to be paid when you didn’t do ANYTHING WRONG.

Geico is dependable, has a very good app for iOS, and easy to understand coverage benefits and limitations. Phone customer service is good. Chat is even better. They provide multi line discounts as well as safe driver discounts in my state.

I have been using Geico insurance for decades and have found them to be a moderately reliable company. I am able, due to my own and my spouses driving record, to insure both of are older vehicles (my 2002 Volvo S40 and her 1999 Mercedes Benz) for around a dollar a day. Granted this is the minimum coverage required by California law, but California law is quite exacting. Plus, the joint value of our cars is less than $4,000.00.

Do years ago it was cheaper than the others so that was a good thing but the problem now with Covid they had not read used the rate as other insurance companies that’s why I gave them A four out of five rating. If I will compare a lot of insurance companies are offering much cheaper rates and I will probably change it in the future.

I have been a Insurance Adjuster/Appraiser and Body Shop manager for over 30 years. I have dealt with just about every Insurance company and in my opinion GEICO insurance was the worst company to deal with. From the start of a claim to the finish they were difficult to work with. I would not recommend GEICO Insurance to anyone. The old saying is true that you get what you pay for.

Got in an accident that wasn’t my fault. I got rear ended at a stop light. My insurance then sky rocketed. Aren’t we supposed to be protected through insurance and not punished? Also I canceled my plan and they continue to say I have an outstanding balancing .. My parents were month to month and up to date. It’s pretty frustrating going with Geico. I’m looking elsewhere.

GEICO punishes you for canceling by making you call in and deal with average wait times of 30 minutes to an hour and deal with very poor customer service people who will not take no for an answer. They treat you poorly and don't listen to you. They make you say cancel the policy 7 times. Ridiculous process and this shows how horrible they really are. They are charging me $1400 a year more than Allstate and State Farm is quoting me for my 4 cars. Have been with Geico sadly for 10+ years and they are ripping me off. No tickets, no accidents and they think I'll just pay more and deal with their high prices and crappy service. Goodbye losers!

Within the last week, Geico was supposed to take my monthly payment out of my bank account but there was no transaction by them made for that account. I contacted Geico and explained the situation and they said the payment was made, so I double checked the account and none was made at all. They told me it may take a couple of days to go through. I used that account to do another transaction and it was shown in my bank statement by the next day. I got an e-mail from Geico stating if I don't pay the payment within 2 weeks then I lose my car insurance with them (they sent me a cancellation policy). So I contacted Geico again and told them the transaction is still not showing up on the bank account they're supposed to take the payment out of and that I've been trying to make the payment with my bank account but it keeps saying, "Enter a valid checking account or select another payment method."

I have dealt with multi Insurance Companies through the years as an Auto Damage Appraiser/Body Shop Asst. Manager and as a Body Shop Manager and GEICO Insurance by far was the WORST company to work with. Their Parts policy plus management teams were the most difficult to deal with from the beginning to the end. Would NOT recommend them to anyone.

I have had insurance for a considerable amount of time. For years I was with another insurance company because it was the company my parents dealt with. Can I tell you by switching to GEICO I saved myself so much money! The premiums are reasonable, the customer service is great, and I am beyond pleased. I highly recommend them to young drivers, drivers who have had insurance for a while and are looking to bundle. You will save yourself a lot of money and you will not be compromising the quality of coverage.

Have Geico Roadside Assistance Insurance and has my car towed to the dealership to get repaired. Was unable to pick the car up to take home because I just had back surgery. They said to get the car towed back to my house they would have to charge me because they “only allow one tow per breakdown” and any tows requested after the first one would have to be paid out of pocket. I was told by Ivy S, the Geico rep who set up the tow that they would be able to take care of both tows. This was very misleading and borderline fraud. Definitely go with Triple A. They do a great job and genuinely care about their customers. Geico Roadside Assistance? Not so much.

First, I have been a Geico customer for 27 years. They have covered my auto in 3 foreign countries and 3 states. I have been a strong advocate for them. Customer service was always quick and efficient. THEN... I moved to Florida, again. With no accidents, discounts for safe driving, defensive driving courses, auto with safety factors, excellent credit score, and no debt, Geico doubled my six month policy - apparently just because I moved.

I've had Geico auto insurance for 48 years without a claim. When my wife died, I took her name off the policy. Geico upped my bill $60 a year because I was now "single." So don't tell them when a spouse dies.

Been a GEICO customer since 2000 and recently in the last three years my insurance just keeps going up and I am at almost $1000 every six months. Never had a claim and I am the only driver on the policy. I switched to a better policy with Progressive and now for 4 days, I have been trying to cancel and the wait on the phone is over 2 hours. Every time the wait time states 20 mins but have to wait over 2 hours, this evening after 2 hours someone came on and I am running to the phone screaming hello, and she literally said 2 hellos and put the phone down.

This starts because Geico withdrew over l $300 from my bank account as well as caused me to have three bounce check fees because they continually ran a check for money that I didn't owe them and they were already paid. Initially they said they will return the money but it would take 7 to 10 days. it didn't take you 7 to 10 days to take my money out of my account and I have other bills due so that answer is unacceptable. Now they went back on that promise and refuse to refund the bank check fees and the amount of $75.

I had a wonderful policy with Geico for 3 years. Then out of the blue, they made a mistake on my policy with billing and blamed for it. They wanted to charge me $120 twice within days of each other, during a pandemic!! Switched to Progressive for a much lower price. I hope they treat a valued customer better over the long-term.

I have been with this company for over 20 yrs...in the past few years I had my very last 2 claims...neither an at fault accident...One was roadside service; the other my car was stolen and recovered. Both times the adjusters were either nasty or lax in following anything up. The company is always raising their rates..I paid every six months in 4 pays ea time...this time I requested a lower rate since no longer driving hardly at all...their payment added to more than the quoted six month rate even including the ridiculous $5 payment fee...

It saddens me to write this review, as I have been a Geico customer for years now. I filed a claim, and it's taking almost 2 months to simply declare the car as a total loss. It has been a very painful and stressful ordeal dealing with the Geico adjuster for things as simple as a phone callback. I am disappointed with the lack of "excellent customer service". Which ironically is the first thing you hear when you are greeted by your adjuster's voicemail every day. When they are collecting your fees, it's all lilies and roses... The moment you need to put your policy in play and rely on their associates to help, it has been one of the worst business experiences ever.

This by far the worst ins I've ever had. I paid higher premiums with them. My brother is still with them. Never filed a claim with them and now had a wreck and they have been fighting ever since to get their claim paid. Every day it has been something different. He pays for full coverage and car rental. They refuse to pay for their rental car and to pay for their car. RUN FROM THIS COMPANY. THEY ARE THE WORST.

We have Geico for years now that we need them they are not there to help. They have very poor quality customer service with my auto claim. Will never recommend this company. They charge highly price for assistance received is very poor.

I've been a Geico Customer for nearly 7 years. From my experience their claims service is horrible. They try to use after market parts that will void your warranty. They will try to have you pick up additional costs beyond your deductible. If you have a fender bender the fun begins. Two issues. First we were hit. That turned into a giant mess then finally got my deductible back after covering the bill myself. That took nearly eight months. Second time, hit in a parking lot by a auto lube employee who ran from the scene. Shop proved a video claiming they were not at fault. Now facts don't matter because the adjusters don't listen. Bottom line I was hit so hard that my SUV had nearly $9000 in damages. Yet the other vehicle had a minor blemish on the bumper cap. After nearly nine months it was settled in arbitration.

Was with GEICO for 22 years without an accident. Made the mistake of not looking around until I noticed high price of insurance on modestly-priced new family car, in relatively good accident rate area. Co-worker with car almost 3 times as much (Corvette) wasn't paying much more with a different company. Turns out GEICO was charging me 3X the rate that Progressive currently is, without any accidents and with 22 years of loyalty. Their commercials make me laugh, right before they cause the acid reflux right afterward.

GEICO INSURANCE might be very affordable at first. Once you get your 1st accident, it's easy to find out GEICO Insurance becomes your Nightmare. Wanting to repair what is not repairable, wanting to replace with Aftermarket parts and cheating repair facilities. What does it take for them to pay attention to their clients and doing the right thing.

I'm betting most of the positive reviews were made by GEICO employees as they know ConsumerAffairs can't question every single one of them. As I'm writing this, I just got done canceling a geico policy I never asked for and even rejected when it was offered to me. Apparently, this female agent decided she was going to get a quick boost in sales numbers at my expense. Geico, if you're reading this you need to keep tabs on the names of each agent and which customers they signed up for policies. On top of all of this, my parents quit using them as they repeatedly tried to scam my parents. Absolutely ridiculous, people don't give up your humanity for greed!

I have been with Geico for over a year now, and recently sustained a Total Loss Claim on my vehicle, which was financed. Ten days after the accident, they told me they needed the title in order to issue payment. (The vehicle was financed... I did not have the title. The lienholder held the title.) They then sat on the lien for another week, before paying the balance. They then told me they had everything they needed from me, they were just waiting for the title from the lien holder, in order to issue my check. 3 weeks in, they tell me they need a Power of Attorney form, and that I can fax one in, and my check will immediately be issued. I fax it. I call two hours later. They tell me it takes their fax machine up to 24 hour to load things into the system, but as soon as it loads, my check will be issued. (This is a Friday.)

I was rear-ended in my sport car while sitting at stop light in Virginia back in January, 2020. As of today as I write the review 09/25/2020, the claim is not settled yet!!! Yes GEICO decided to total loss my car and pay me less than the market value of the car because they use 3rd party company (The CCC ONE® Market Valuation Report reflects CCC). I tried with everything I got to show them what the car worth with all the aftermarket parts on it but like if I was talking to a dog. Spoke with one supervisor (Charlie) and (Zachery **) | R7 Auto Damage Manager claim didn't go anywhere with them. Just waste of time. My only option is to take the company to court which is at my expense not mentioning I have a totaled car I'm paying to store and the pain I'm going through. I wouldn't recommend Geico to anyone.

Michael ** assisted with an error I found on my parent's policy with professionalism and in a timely manner. I can't say enough good about Mikey, he has restored my faith in Customer Service staying in contact with me from start to finish. This was quickly resolved and a new policy mailed within 24 hours. Thank you Mikey for all you do, you are appreciated. I feel like we made a personal connection on a professional level. I would recommend anyone in the Saugus area/surroundings to consider GEICO Saugus with their insurance needs.

I spent 5-6 years with Geico insurance. I had car insurance with them and renters insurance for a year as well. In the 5-6 yrs I never submitted 1 claim to them. Not 1. I started making deliveries for a food delivery service once in a while to make ends meet because I was diagnosed with cancer in 2015 and after having chemo and radiation treatments I was unable to return to the carpentry business. I received a call from geico telling me that I could not make deliveries and either I needed to stop delivering and get a letter from the company stating I am no longer delivering for them or I would have to get a policy with another company. I told them I needed to make ends meet so I could not stop. So I was told that I only had 1 more payment due on my existing policy, I was told just to make that payment and re- consider staying with geico.

On 9-8-2020 I switched Auto Policies from State Farm to GEICO at the New Port Richey Fl Office. I talked to agent Barbie ** who was so nice and helpful. She gave me a 15% discount and beat the rate I was paying at State Farm by $224.81 for a 6 month period. Since this is my first experience with GEICO I will have to wait until the 6 month renewal to see how great the rates will be. In the meantime I was really happy with Barbie with the great service she gave me.

When you have a problem - such as a flood - they come through without any problems. The agents are courteous and helpful and put your mind at ease that all problems will be solved. They come out and look at the problem and tell you to relax, everything will get fixed and in a timely matter.

I took out a 6 month auto policy. Government said everyone was to get a discount which I did in June with reissue of policy. Then in July I found a policy with a different insurance company with cheaper rates and better benefits. When I cancelled my policy with Geico in July they billed me the discount of $95.24 stating I only get it if I stay with them. So I don't get the Covid-19 discount that everyone else received. I do not believe this is right and will never recommend them it a soul.

Been with Geico for years. Had 2 auto policies and homeowners. Never again. Went to pick up our new Jeep (3rd lease) and our insurance was all wrong. After 4 calls and 3 different insurance cards they got it right but they then tell me that my monthly premium doubled. I tried for 3 weeks to have them correct problem but they wouldn’t so I went to another company for the same price I have been paying for years. Today I get a bill from Geico. Stating that because I canceled them they were taking away the credit they gave us for Covid. Now they have lost my homeowners. Stay away from them. They are bad and don’t care.

I signed up with Geico a year ago for auto insurance and this has been the most horrible experience ever. They are by far the worst insurance company I’ve ever had to deal with! I had a 12 month policy where my payments were to be auto drafted from my bank account every month. Months before my policy was due the end I received an email stating they were giving all their customers 15% back on their annual insurance amount. So I thought that was pretty great of them. Months down the road my policy is coming up on its end date and I actually got a quote from another company and found out I can get full coverage for less than what I’m paying Geico for minimal coverage! Geico Wanted 3X what the other co was charging for full coverage!

My Mercedes got hit in my complex lot over night while it was parked and had extensive damage in December. It took until June to finally get an adjuster to give me an offer and they wanted to get parts from a junkyard for the repairs and "repair" a wheel that had been bent and causes a vibration. I told them I did not want to repair the vehicle and wanted to trade the car in and use the insurance check as the down payment (I own the car and there is no bank lien so the car does not have to be repaired to protect the bank). The adjuster wanted me to have it repaired, probably so they could use junk yard parts. Estimates from 2 highly rated body shops were almost twice what the adjuster wanted to offer. It's 9 months and I still have not had this settled. Read your policy. They will use used parts from a junk yard if you have an accident - even one not your fault.

Can’t speak to adequacy of coverage because I never used it. Since I cancelled it’s been a nonstop nightmare. They keep sending bills & threatening sending us to collections. I’ve sent proof of other coverage which has been ignored. BEWARE.

Two times in a month Geico took money from me, that they assured me would not be taken. Postponed or canceled in more than adequate time and still took money. If that is not bad enough they say 5 to 7 business days to get my money back. Horrible service! Stay far away from this greedy, horribly ran so called company!

Geico NEEDS to address glitches in its billing system. When they allow for entry of a new billing method, they need to ensure funds are taken from the updated account, NOT the previous account. AND ... when a refund is requested and issued, they need to ensure FUNDS ARE REPLACED TO THE EXACT ACCOUNT FROM WHICH THEY WERE TAKEN! — Not the last account from which a payment was made! Furthermore, it is unconscionable to respond to a customer’s problem by claiming “There is nothing we can do.” There is always a solution. Geico supervisors apparently are trained to ignore customer’s needs without striving to resolve the issue. Terribly disappointing!

In August of 2019, I was in an accident. Another driver had pulled out in front of me and I did not have time to react. By the time I had hit my brakes, I hit him. While his vehicle had minimal damage (scuff mark and minuscule dent in the bumper), my vehicle had ALL airbags deploy, it was leaking fluid, the front end was smashed to pieces, etc.

I've been with Geico for almost 20 years. Recently my car was stolen. And I got a bill for my stolen car. I've been on the phone now for 20 min., during which time I've had to listen to obnoxious music and Geico pitches. Can't wait to switch car insurance, or maybe I not have another car. What a pain!

Since switching from Progressive due to rate increases from my first accident ever, I’ve been lied to about my rate, threatened by a member, been on hold for simple questions over 45 minutes to an hour, and received little to no help when calling or using the app. Progressive never treated me this way. I was locked into a decent rate with Geico and then once I signed they told me they found something on my DL record that was an administrative mistake by the state of Florida.

I went to Geico, their price was reasonable for full coverage on my Mercedes Benz, however a couple of months ago, I had an encounter with an unexpected situation where a man threw a big log on my vehicle damaging the left side, bumper and headlights along with pain, I quickly went to Geico for my vehicle to be repaired, their customer service I give an A+. The place they sent me to was fantastic. However I was very disappointed to find unoriginal parts to my vehicle.

I will not discuss in details how in 1995 they "canceled me" after one of their employee's daughters (15 yr. old) hit me in the driver's door while I was at a red light and they conveniently said "we're sorry, we didn't get your payment last week so we canceled your family policy"-after having them for 4 years. Or how the girl had no dl and how I was 8 1/2 months pregnant and it threw me into labor or Geico's nasty attitude.

After 18 years at Geico and over a 100 percent increase in price for my insurance and minimum coverage I had enough and moved. After I called to cancel they told me they will reduce their rate by 40%. Who does this to a customer that has been loyal for over 18 years. I will never ever do business or recommend this company again. It’s sad because they were really good in the beginning but after an accident and speeding ticket everything changed.

I purchase a policy and then decided to cancel. They said they'll refund. Waited a week still nothing. I complained and they gave me a refund date and that passed. I ask for proof of transaction and still nothing. As of now still no refund going on 3rd week I believe.

I stay with Geico because, by far, for me they have the best premiums. However, my Mini Cooper was vandalized 7/10. My car had to be towed because the thieves took the battery and cut some engine wires. Instead of taking the car to a Mini repair shop (they are notoriously hard to repair), they tow the car to a Ford dealership in Conyers. It’s been approximately three weeks since it’s been at this dealership. The original adjuster quit, and no one bothered to call me. I called the 800 number and tweeted before I received help. The new adjuster is smug and not helpful. His supervisor and the repair shop apologize incessantly. I don’t want apologies, I want my car. At this point, I am afraid they won’t fix my car well or I will have to wait another month for my car. I want what I pay for. My car repaired and it returned.

I was with them for 10 plus years, never had accident, not one ticket, yet my insurance kept increasing, even when cancelling my auto policy they did not even work to keep my business, the call was cold. They never explained they had giving me a credit in July and when I cancelled my account they turned around and took the credit back and charged me for cancelling the policy. Not - surprised, they care about the money than the Customer, did they forget we are in a pandemic!

Very interesting and scary. They quoted me auto policy, went to proceed with the payment saying all is good, then suddenly said a traffic ticket is found on our record that makes premium go up by $450 (35%). Seriously? And that ticket was not even valid. They activated policy without my wish and asked to submit proof that ticket is not chargeable. So I did promptly, submitted letter of dismissed ticket from court. They admitted receipt of letter and say all should be good and they should be able to fix the premium.

I've been with Geico for four years now and am leaving because I was able to find lower rates with State Farm. After the pandemic started I called Geico to see if I could negotiate a lower rate since I have not been driving; I've filled up my gas tank twice since March (5 months). They were not able to offer me a lower rate, so I started shopping around. Not only is State Farm car insurance 1/4 of what I paid for Geico for the exact same coverage; bundled with renters insurance it is still half the cost of Geico!

I am GEICO customer for past 7 years and this is my first glass claim. My windshield got cracked and I have to replace it. My comprehensive deductibles are 100$. GEICO is replacing with after market parts and charging me 549$ to replace with OEM. Please look at their “Limits of Liability” clause 2 before taking GEiCO policy. They charging me premium based on vehicle cost but while you actually need them they are replacing with after market parts. I felt like being cheated by them.

GEICO's customer service has gone from a grade of an A+ to an F- since I made the mistake of switching from a local hometown agent to their pathetic dot com. Rather than simply calling me to verify a VIN, the lazy sloths shoot me an email to call them regarding an account issue. After spending nearly 100 minutes on hold, it took two minutes to resolve the issue. Here's an idea... if you're going to send me an email, cut to the chase and simply email me asking for the verification if you're too lazy to pick up the phone and call my number that I have to verify EVERY TIME I add a vehicle to the policy.

Geico are a bunch of liars. They ripped me off. 1. They are NOT cheaper. 2. They will tell you one quote over the phone, take your money to get you signed up, then send you a bill for double the quote. When you tell them no way, forget it, they charge you for the amount they want to charge you, instead of the one they quoted you.

Can your office stop Geico deceptive practices and correct their negligence? Beware of Tyler ** and his boss. Tyler will not answer your questions in details or tell you what your claims number is and won't return emails. He will take your money and don't explain estimate policies before he tells you to take your vehicle to Geico's repair shop for and estimate only. His boss don't return messages and leaves customers hanging to dry.

In the beginning of the pandemic, nearly every insurance company gave an immediate percentage discount or credit of up to 3 months. We were informed we would get a credit on our policy at renewal time in July. We thought it odd that Geico would wait so long to give credits. We got a credit July 1st and didn't have to pay for insurance that month. In the month of July they said they were going to increase our insurance $629 to $740 per month which would have wiped out any Covid savings.

We have experienced a tremendous amount of frustration, disrespect, and carelessness about the safety and time of us and our family during our most recent auto claim with GEICO. We filed a claim or a damage to our car that we believe occurred by an act of nature. There were many issues that made us really frustrated and disappointed. GEICO spent almost 10 days inspecting the car and investigating the claim because a change in the policy deductible that was made two to three weeks prior to the incident. After wasting 10 days they first suggested examination under oath to be scheduled almost 25 days after we filed our claim. We were not still clear why exactly GEICO investigators were intending to examine under oath, despite the fact that we already answered all of the questions their investigators asked us in a recorded (and un-recorded) lines multiple time.

Got good rates with multiple male teenage drivers in the family. Forgiveness for first at-fault accident is provided (essential for teens!). Good service and quick payments for not-at-fault accidents.

GEICO is the only insurance company I know of that offers mechanical breakdown as part of the policy for new cars. It duplicates what is there during the initial warranty but is so low cost that if you plan to keep the car past the warranty period, it just makes sense. I never thought I'd need it, but the sensors on my Mercedes went out after the term of the warranty. The cost of the mechanical breakdown came to under $100 per year with a $250 deductible. The cost of the sensor replacement would have been about $1800 without this feature of the policy. Work was done at the dealership and my service rep indicated no problem with labor rate or anything else. The work was approved faster than either of us expected.

I filed a glass claim, it was very simple. Their prices a reasonable and they are not terribly difficult to get on the phone. I do not know how they treat their customers who file a claim for other than glass.

I was hit by a driver who told the police I illegally passed him. I received an "improper passing" ticket. Due to the nature of many issues of that incident, I decided to voluntarily fight the ticket. My ticket was dismissed in Fort Lee, NJ court TONIGHT (July 22, 2020). GEICO, on the contrary decided that I was at fault back in Feb. knowing that I had a pending court hearing (months before the court dismissed my case). I had two appearances and the judge made his decision based on the facts because it was NOT my fault.

We have had Geico for about twelve years and in that time one car was totaled and another car was in a fender bender. Both times Geico stepped up to the plate and gave us superlative customer service. They have the Lowest rates and they gave us a rebate during COVID. Highly recommend!

I recently switched over to Geico from AAA insurance. I saved a little over six hundred dollars for my homeowner's insurance without losing any of the coverage. In fact, I gained a little in the area of dwelling replacement/rebuild. For my vehicle insurance, I saved approximately two hundred dollars, without losing any coverage. Customer service was definitely better than AAA. Martin (lizard) saved me money with both vehicle and homeowners, so I have no complaints. All I can say is, DO YOUR HOMEWORK!!!

This company is raising my rate every 6 months, and they don't pay the policy in full. I am still owed my deductible for over 2 years now.

They increased my rate and I decided to opt our for the next 6 month. As soon as I did cancel my renewal, they denied my access to the website and the app. Also they charged me 115$ because they said they have credited my account because of the COVID before. I signed to another company and I am paying much less. Made a big mistake to be their customer. I was also refused to talk to a supervisor.

While the company seems friendly, it's a different story if an accident occurs. I took a high deductible in order to have a somewhat reasonable premium. I recommend searching carefully before choosing.

I've had Geico auto insurance over 30 years, and I have found they are the easiest to deal with. Online or mobile app, it makes managing my payments and policy easy, you can print an ID card online or just open it up on the mobile app, customer service reps are the nicest I've ever dealt with, and if you ever need help, they answer right away 24/7.

GEICO is the only insurance I have used since I started driving. It is great with paying claims on it. However, they don’t offer any great incentives like “good grades” or “no accidents”. We also like the fact that we can bundle our home and vehicles with them, however, rates keep going up! The rates for teenage drivers are ridiculous, like double what we pay for my husband and I!

My husband died in 2018. He had loaned our camper to my brother-in-law. Brother-in-law refused to give it back. I went there with the police and the police said they could not force him to give me my camper back. I finally had someone pick it up from him when he wasn’t home i.e. repo and it is completely destroyed. Currently suing Geico because they’re telling me they won’t cover the damages that I should’ve been maintaining the camper. Well the definition of theft in the Florida statute is knowingly having something that does not belong to you and not returning it. So it should be considered a theft or vandalism claim. I have had to fight with them for so many different things it’s unreal.

The coverage is great, but you can choose what you need when talking to the specialist. The customer service is friendly and knowledgeable. Fast response to claims and towing. I have been with them for years.

I have been with Geico for years. No one else can give me the service and discounts like they have. Reps have outstanding bedside manner and my life is worry free. They have great commercials too. I have bundled and added renters insurance for a great discounted price and if and when my car needs towed the wait time is under 30 minutes.

GEICO is using CCC One software is designed to keep claim values down by artificially reducing all relevant factors while ignoring others. CCC One is not a qualified dealer or appraiser, they markets itself to insurance companies (85%) by promising to reduce the cost of total loss settlements. The reports allegedly improperly determine car values based on none-existing comparable vehicles and make a series of arbitrary and unexplained adjustments to the total loss vehicle ACV calculation that ultimately result in lowball settlements amount offer to claimant from GEICO.

The coverage is great and right now the price is reasonable. I have had GEICO in the past though and after 2 years the prices go up and I have to switch (which is true of every company.) Customer service was great and very helpful.

I have been a GEICO customer for over 12 years, they provide the coverage I need; however, their rates have gone up each year and is getting more expensive. It shows that I'm a good driver with multiple vehicle discounts, but the discounts are not that competitive.

GEICO is catered to a certain group of people and this company doesn't treat EVERYBODY the same, depending on what area you live in will get you much lower rates. Applied online and got one rate, and after completing app I was directed to call in and given an entirely higher rate.

I've had GEICO as an Auto Insurance provider since 2000 and I don't really have any big complaints with them because I have not had to use them. I'd definitely recommend Geico to anyone who was maybe looking to change car insurance. No big problems there, and hopefully they're there when you need them.

I have never had an issue reaching an agent and getting my questions answered. I have also used the emergency service and it was very efficient. I think the price is competitive with other insurances.

They said that they were giving a 15% discount because people were driving less during the COVID crisis. Two days later they sent a notice that my rates were going up 30% because my car was getting older and parts were more expensive. So the discount was negated and my price increased 15%. What a scam.

Their agents are always helpful. They're always willing to go that extra bit just to make sure you're satisfied. The rates are great and they offer so many discounts programs for their policies. They also offered a huge discount for COVID which they refunded part of my previous policy.

I started with GEICO when I was active duty Army and continue to keep it to this day! Reasonable rates, great coverage, roadside assistance, customer service is 2nd to none! My homeowners insurance is from Geico too. After my accident, GEICO took my information and the first thing they asked was, "Are you alright." They had my car towed, hired my lawyer for me, wrote the check when my car was totaled, just all around customer oriented. Love GEICO and recommend to everyone????

When I was price shopping around for car insurance it surprised me that GEICO beat Progressive which was my current company at the time for same coverage on both my vehicles so I switched. As far as how they are to deal with happily I have not had to put in a claim but will certainly update my review if I ever do.

We have had GEICO for about 35 years. Every time we have needed them they have come through 100%! And in a very timely manner. Their customer service is above average. We have never had any problems whatsoever with them.

In comparison I find GEICO to be much more affordable. I changed three years ago from another company where I was paying twice what I now pay for coverage with Geico. The coverage is compatible with other insurance companies but there customer service is top rate.

My car was attacked by rats or squirrels and they ate my power steering cable which is made from some sort of food base. I reported this to Geico and they had my car repaired within one 3 days. Great services, great employees.

I had some insurability problems. GEICO stepped up and offered me a compete experience rate. Their customer service has been amazing. I would wholeheartedly recommend them. Their rates have been excellent.

I am a senior who drives very little with a Safe Driving record, so I am very happy with all of the discounts I am receiving from GEICO. They had excellent Customer Service when I signed on with them, and whenever I called with any questions regarding my premiums. They were also very quick to send my discount for the Covid-19 virus.

I have been using Geico for almost a year now and I love how easy it is. During Covid-19 they offered a blanket discount on all renewals and new policies, which I appreciated very much. As you are required to have car insurance I was pleasantly surprised that Geico chose to make that sacrifice for their customers. Their customer service has always been prompt and thorough, would absolutely recommend. Additionally, the App is super convenient!

I recently had a cracked windshield, and I mean half of the windshield just cracked one day. I called Geico and I told them. I submitted minimal information, chose my own company, called them to schedule and had it fixed the very next day in my own driveway.

I have been with Geico for several years & my experiences with them though few have always been very good. I also have shopped around & also had a broker do a price comparison and he came back & said that I had a great policy with excellent discounts and a very good price.

GEICO is OK but is too expensive. Claims cause rates to increase so I was tentative about filing claims. Anyway, all of this to say that there are better, less expensive choices. Do your research. I recommend trying the lesser known but highly rated companies so that you can get a better value for your money.

Good company. Cheaper prices when get multiple cars and very easy to get the insurance. Respond really fast to call customer service... Open on good time. The customer service is very satisfying your questions and resolving your problems really quickly.

I found that the commercials are very funny but now I feel that there is valid saving on the policy. I also experienced their customer service almost right away which followed what they advertise. I didn't think that they were going to be good in the long run but they made me satisfied.

I had a car accident in 2/20 and the police reported no fault on the police report. When I called Geico it took 7 days for someone to take my claim. Joe ** in claims dept and his supervisor said I have to pay 15% of my repair which cost me closed to $1800 even though it’s not my fault. I was in the right lane and the other guy made a sudden right turn in the intersection without any signal and hit the front left side of my vehicle. How is it my fault when I was going straight in the right lane. It’s a lot of money for me especially with this corona situation. Hopefully Geico will be more cautious with their claims. Please don’t pressure people when it’s not their fault. I will never recommend anyone to Geico for the mental and financial trouble I got from Geico.

I have been with them for many years, and one day I decided to switch companies for a better rate. They not only matched the rate but lowered it. I couldn’t be happier. Their customer service is great and they can answer any questions with professionalism and courtesy.

I recently had a disappointing experience when attempting to obtain a new coverage quote for my car. I’m 61 years old and many competitors offer more desirable discounts for seniors. I felt that the lack of discount information on the app and automated responses were less than helpful.

I have had GEICO for 5 years and I am very happy with them. I haven't had any accidents but needed emergency service for a flat tire and they were excellent. Changing vehicles when I purchased a new one literally took less than 5 minutes in the Android app so I am happy with them.

I got an automobile policy with Geico and was on a month to month payment plan which I had been paying each month with my Debit Card. They gave me the COVID-19 discount in June, BUT, when they renewed my policy for July, It was $78 more a month. I called their customer service and ask why the rate increased $468? She told me it didn't increase and that the bills amount is incorrect and to go online and make my normal monthly payment. I told her I wanted a new statement sent with the correct renewal rate and I wasn't gonna pay until I get one. After looking at my online account, it had the same amount due. I later get a cancellation notice that my policy was cancelling on 07/29/20.

I have been included within Geico Insurance over approximately 9 past years. Their Car Insurance plans & prices are the highest within my living area, and having additional policy benefits compared with other similar plans from other companies.

I've been with GEICO for years and they have always given me great deals on my car insurance. No other company has been willing to even come close. Their service is also 24 hrs and their app provides the ability to contact them with images of accidents or any other help I need.

I have been with GEICO for over 20 years. Originally I stayed with them as I could get coverage no matter where I went in the military. After retirement I found that I did not loose any discounts and they helped with locating new discounts that I am eligible for. Love that they still cover my daughters when they decide to come visit from out of state without me having to add them back onto policy for the couple of days they are visiting.

I’ve checked out almost every auto insurance company and GEICO offered the best price for the coverage I needed. I like that during this trying time they offered discounts on my policy. The service representatives have also been very helpful.

Lowest cost for same amount of coverage as other insurance. Order and complete all items to sign up and pick your insurance online. Look them up on Google, it's easy to use site and has easy pay options.

I have been insured with Geico for nine years. Never late or missed payments. I received the COVID 19 Give Back Credit of $348 in June 2020. They also raised my rates once again upon renewal starting July 19th 2020 so I decided to shop around for better rates. I did not renew my policy with Geico at the end of the six month policy. Geico then reversed my give back credit and billed me for $348! I was insured with them the entire six months and deserved the credit which was applied to my last monthly payment in June. I should owe them nothing!

So I had Progressive before I switched to Geico. Progressive had GAP coverage as part of my policy. I was nearing the end my my progressive policy and started shopping around. Geico offered 400 DOLLARS less than progressive, and I was ecstatic. After I started my policy, about two weeks later, a family member bought a new car and we were talking about it. She mentioned GAP, and then I realized I didn't add GAP to my Geico policy. And then I found out Geico does not offer GAP...and then a month later I got into an accident.

I live in Michigan and have not been able to access my online policy information on the mobile app or the web page for about two months and when I call them they tell me it's because of the state I live in and they have no clue when it will be fixed... I guess it means I can't take advantage of the new insurance laws since they are keeping me locked out... I reported them to B.B.B. and a local media station.

I was rear-ended by a Geico client and my car was totaled and I had a back and neck injury but Geico refused to open a medical claim for me. I was treated unfairly and I feel it's because I'm a minority. Jeremy ** in the claims department was very rude to me although it was their client's fault and she admitted she ran into me while I was sitting at the red light. After the accident she immediately called Geico and admitted fault and she expected them to handle it. It was in the evening and traffic was high. I wanted to get home and didn't call the police and that was my mistake but I did later file a police report. Beware of Geico. They don't want to pay for injuries that their clients cause. I had to sue their client in small claims court to get a judgement for my medical bills. Their commercials are cute but don't be fooled. They will take advantage of you. Always contact an attorney. Never go it alone. You will lose miserably.

I was involved in a car accident. Geico didn't investigate or do anything to protect me. The other driver was at fault not just by my account but also the witnesses on scene. She later lied and sued me, I was given paperwork stating she was in need of physical therapy and chiropractic help amongst other things. Yet twice she served me in the drive thru. I let my adjuster know and her response was, "Well everyone needs to work." Usually injured people take time off or get disability but not here. Then I received a letter from an unknown insurance company saying that there was a fraudulent claim made and that it was now closed. So I called them only to find out that the girls mother tried to sue me as well stating that she was injured, even though she WAS NOT in the car.

I had a car accident in 2018. I was not guilty nor I had a police ticket, I have the police report that clearly shows the driver who was guilty, not me. Geico added to this accident a car that was in my residence parked in the moment of the collision and now, they are reporting the same accident twice the same date. Last year I was trying to obtain a new auto policy and I was informed that my insurance costs raised because Geico reported me as guilty of the accident, then since that date I'm paying additional costs thanks to Geico for a car that was not in the accident and for being guilty as per its opinion. This is abusive to harm an innocent person that was correctly driving as per the police report.

GEICO car insurance bring a price one day, send me a email confirmation with the price but a another day change me a price And send me another price with 15% increase. No it a serious co the worst and incompetent with nasty personnel. I speed with a agent. I requesting Speak with a supervisor and He was more nasty than the agent Orlando office Orlando FL.

From the minute I bought my first GEICO Auto Policy and Renter's Policy, I have had an incredible experience. My car was totaled, in June, 2020, and GEICO took care of everything for me. We live in Arizona, and we are currently in a COVID-19 mess!!! GEICO literally let me do everything from home. I was able to pick up my rental with no "human contact." After everything was resolved, I went on the GEICO Car Buying Service and found my new car. Bought that through Carvana and now I am the proud owner of a 2018 Toyota Rav4. Again, I was able to do EVERYTHING with Carvana from my home. Of course I purchased my new auto policy from GEICO!! Trust me--this company is absolutely amazing!!