GEICO Reviews

Geico is the worst insurance company I have ever had the displeasure to deal with. Let me compare Geico service to another insurance company to fully illustrate just how awful their service is. I switched from USAA to Geico 6 years ago when I got married. I had been with USAA for probably 15 years and had always been happy but getting married it made sense to put us both on the same policy. My premiums have always been paid on time and in my 32 years of driving I have only had 3 insurance claims, one of which is the reason for this review. I was driving home when out of nowhere a large deer jumped in front of my car that I had just purchased. I literally made the second payment on the car the day before the accident. I had the car towed back to town and began the nightmare of dealing with this insurance company. Even though I was the one in the accident they have never spoken with me, only my husband.

I have been a longtime Geico Customer. Lately their Service have been awful. I have had my insurance cancelled twice so far this year, even though I have had continuous autopay. It is so frustrating talking to the Customer Service Representatives. Everyone is polite on the telephone. However, they continuously submit wrong information. I have almost had my Virginia driver’s license suspended twice this year, because Geico mistakenly cancelled my insurance. If I did not check my mail my licenses would have been suspended for no insurance. They take out money out of my checking account automatically. I have called and asked for a credit for the months that reported no insurance even though they deducted the amount. I am so frustrated. I am going to cancel Geico and get a different insurance company.

I was in a terrible accident where the tire shop did not put the lug nuts on my car properly which resulted in a crash. I told Geico but they blamed me for the accident and quadrupled my rates making it impossible for me to afford to drive. Subsequently they refused my medical claims because an orthopedic doctor, their examiner who only saw me for a few minutes stated I did not need care which was totally false.

My car was hit on August 31st. I have a witness, time and date stamped photos of person's Geico card as well as their registration and admitted they did it. Geico said they tried for a week to contact them, your claim's department then gave up and ignored all of the evidence I had and said I was out of luck. Lesson being just blow off geico for a week and you don't have to pay for the claim and neither does Geico. I'm a Geico customer, who defends me? This was a lousy experience.

Updated on 9/26/2022: RE: **. So far I have been told I didn't make the 63.54 payment - that is why my new policy canceled - Also that my policy canceled on the 28th. Also that my new policy was canceled for non-payment of the new amount that included the old balance due of the 63.54 that I HAD PAID and WILL PROVE IN YET ANOTHER WAY BELOW WITH GEICO'S OWN HISTORY!!! BUT you also told me there is a 15 day grace period that had NOT YET PASSED for me to have paid my new policy!!! Therefore, it should NOT have Been Cancelled for non-payment! Because my account had been caught up for the previous policy payment of 63.54 and the grace period for the new policy had not yet passed!

Geico is a horrible insurance company! I was recently in a car accident that was not my fault and I was provided with extremely poor service. No adjuster was assigned to my claim and no one contacted me to process the claim. The claim representatives are extremely unprofessional and unknowledgeable of how to answer questions regarding an insurance claim. They sent me to a bad repair collision center which damaged my vehicle and the Geico claims department never took the time to contact me to investigate & inquire about the damages. They denied any damages after one month by leaving a general voice message by a novice adjuster that I had never been in contact with.

I tried to get full coverage on my new car and they denied me even though I have had no tickets or accidents in over 7 years. I'm legally allowed to drive, but Shawna the manager was rude and sounded like she just wanted to get me off the phone since it was 10pm. I would never get coverage through them again and will cancel my policy tomorrow.

This company is horrible and they are overpriced. One would think they have good rates because you are billed every 6 months. Don't be fooled. We have great driving records but you will never know that with Geico. Trust me folks, go anywhere but here. I have learned and saved almost $2000 (over $1800) by switching!

Updated on 08/29/2022: Back on 8/25/22 I posted about my daughter getting in an accident with a Geico customer. So, I had to call AAA and get them involved because Geico gave the body shop $7,000 and told them to fix my daughter's car no matter what; don't listen to the customer. They wanted the body shop to weld sheet metal to my daughter's Audi.. The body shop called us and told us. We called back AAA and they sent their adjuster over and the car's frame was completely bent. AAA totalled the car out at $26,000. Geico is so scandalous and despicable. The little lizard looks so cute, sweet and not at all like the real serpent it is. AAA all the way!!!! Best insurance ever!!!!

IT'S TIME TO SAY GOODBYE GEICO after 10 years. All this time I never had accident and the only help I needed once was towing, in 10 years. Now, someone hit my car and Geico is nowhere to be found and leaving all on my hands to fight with the other insurance which has been a horrendous experience. I was hit on June 7th and as of today 08/17 I'm still fighting without Geico's help. Where is Geico now that I need them after being a loyal customer for 10 years. All these payments I did are now going straight to the trash can. GOODBYE.

In February 2022 I paid in full for a six month policy. I had to tell them that I am married which caused them to determine that my husband's license was not active. I informed them that he does not drive and is disabled due to a spinal surgery. I was informed everything was fine. In June we moved to a new address and I put a forwarding order in. On 06/22/22 Geico sent a letter telling me that I needed to contact them about my husband's license status. I did not receive the letter due to it being returned (not sure why because there was a forwarding order) so I updated my address. Nothing has been sent or emailed or posted on the app or website since.

When I went through the process to get a quote for commercial vehicle insurance from Geico they sent me to a "partner" agency because they claimed they didn't have a product for my needs in the target address area. Fine. I called the number they gave because I needed the numbers right away. That partner organization collected all the same information from me all over again that I had just input with the Geico interface then they said they needed to connect me to an agent who could help me. Fine. That agent went through the entire process again and then says, "We will connect you with seven different agencies today who will give you quotes within the next 48 hours." What??

I've been a GEICO customer for 20+ years. I have great confidence in GEICO and have always been treated fairly... Their agents and representatives are the best. Thank GOD, I believe my monthly premium to be the lowest rate after having checked with other insurers. GREAT Company... GREAT rates... who can beat that combination.

I am a current resident in Homestead, FL. I have been with Geico for almost a year and never had an issue until today. I received my next bill to renew my insurance for $1,781.25. That is including my discounts and paying in full for that amount. I noticed that there was a huge increase from the last six months, which was $1334.76. I have attached what the increased amount has been every six months paid in full. When I noticed the amount increased, I contacted Geico because I thought it was a mistake and that would be the amount divided into six monthly payments with nothing included. When I spoke to the first agent, she told it was due to the inflation in the market and the rise of cost living, they needed to increase their prices for insurance.

My wife and I have been with Geico for almost 30 years and she told me that Geico was increasing our premium by $70 a month ($840.00 annually). She couldn’t give me an explanation and we have had no accidents, tickets or claims within the past 5 years, so I called them today (25 July 2022 @ 1:39 PM EST). After I finally got thru to an agent, I said that I wanted to know why my rate went up $70 a month. After several minutes, she came back to me and said “you’ve done nothing wrong, it’s just that they have paid a lot more claims in Florida lately”. I said, "Think about what you just told me and ask yourself if that is right? So I am being penalized for all the poor drivers and the claims that your company has paid out and you're gonna raise my rates so that the executives can get their year end bonuses."

Scott **, an auto damage adjuster, fought me on an $11 payout when I paid GEICO to get payouts for accidents – and I was in an accident. After I got off the phone with him where he fought me, I was incredulous. And I still am. ** also said he would make the payout and then I didn't hear from him from a relative while. It was when I called to follow up that ** then fought me. **’s behavior was the last straw among many issues with GEICO that resulted in me switching to a new company for auto insurance. GEICO customer service also hung up on me and I don’t understand why.

I have purchased GEICO insurance on 02/26/2022 - 08/26/2022 for 6 months $1,692.13. I found out that my Front windshield (OEM) cracked by itself. I filed a claim for it online using Geico Mobile App on my phone. When I arrived there at the Safelite, Desk the installer told me that Geico might not cover for OEM. I asked Why? I have 100 deductibility comprehensive. I found out that SAFELITE makes HONDA aftermarket and they promoting their business. They are the ones that does Geico billing (approve or disapprove claims based on Geico customer agent on phone told me. If there is aftermarket available we are going use that because it's cheaper. OEM will cost you difference and I need to pay from my pocket and including 100 dollars deductibility. I'm very angry about this because what's of the point of being covered by the insurance if at the end of being difficult situation end up not being covered.

I was satisfied with GEICO insurance in Texas, however since moving to Nevada the customer service is non-existent. I bought my car from a dealer for the guarantees and full inspection reports to ensure everything was in working condition. The claims adjuster, Joshua ** refused to return claims calls and gave me the run around for months! He said he did not believe my car aircon was working before the accident. He is very unprofessional and rude! I offered to show the full inspection report when I bought the car, he chose instead to avoid all my calls! A Geico customer SLAMMED into my car and crushed the back of my car and knocked out the air conditioning simultaneously. I reported these damages and took photos and immediately uploaded into Geico's system. I was told the repair shop would follow up with Joshua ** to report all the damages.

I have had auto insurance with Geico for over 7 years. Each year my car gets older and so do I. I have no tickets, citations, or accidents. I have two cars on my policy. My first car is in storage 360 days of the year and comes out only to be serviced. My second car is a 2008 Toyota Prius (paid in full) Without any cause or reason, Geico just increased my policy by $60+ dollars. When I called Geico, I was put on hold for a supervisor, who reached out to underwriting because he could not give me a valid reason. The supervisor came back to the line and apologized but unfortunately all he could offer me was to try to upsell me a homeowners policy.

GEICO report's roadside assistance calls as insurance claims to LexisNexis that will show up on your CLUE report for the next seven years and will raise your premiums. I used the service once for a flat tire and I am now being penalized for the next seven years because my car jack was broken. I couldn't find a statement anywhere in my policy let alone the description for the roadside assistance service when you opt to add it to your insurance. This should be BOLDLY stated so everyone is well aware that using roadside assistance even one time can and will adversely affect the price of your insurance for at least the next 7 years! So consumer BEWARE!!!

Was a member for years then I tried another for a couple months. I switched back and asked for my old policy. They said yes and I paid 6 months in advance. I told them I still didn't want uninsured motorist and they agreed. Nothing more was said that I needed to do. Month later I get a bill for 61 dollars for uninsured motorist. I called and they said I had to sign something saying I didn't want it or else they would charge me. At this point I'm mad and thinking, "How can they get away with this?" This is fraud and against the law.

This company will lead you to believe you have certain coverages and discounts only for you to later find that, they left certain needed coverages off. If you don’t catch it and go to dispute it, they will state that you never asked for it and, they do not keep recordings past 30 days. In the event that something happens to you causing you to need those coverages, they will not take accountability. Instead, they will deny, leave you to blame and state that they can’t locate the recordings. This happened to me and a another family member. I’m sure that there has been others that has fell victim to these deceitful practices. In retrospect, you’re not getting as much of a discount as they make it seems because they are leaving coverages off. If you do decide to go with this company, please review your declaration pages. They will also take you through marathons if you go to complain. They’ll lead you to believe that a case is being opened for resolution.

Rashawnda was absolutely the best. She was so patient with me as I was her and she explained everything so well to my understanding. She was able to give me answers to exactly what I needed, very helpful.

We had three vehicles on their policy and when we added our child to the policy the rates shot up 4x. When asked why our child was on all 3 cars and that only 1 car should be covered for our child they said that they don't break up policies by vehicle and recommended that I split the policies to reflect only one car for our child. I agreed and when they did it they removed collision coverage which I never asked for and they never proved that I had requested it. Sure enough, there was an accident but since there was no collision coverage Geico said they would do nothing. I asked why they said that I had removed collision coverage by not looking at the fine print when they sent me the other policy. I never received the policy by email and the letter they sent got shuffled with the rest of junk mail.

Geico was a big flop during a recent incident where my vehicle was damaged. Their customer service was flat, interrogative (even for being a victim) and shady. Geico’s ‘supervisory’ level provided amazing political spin and false information. Several weeks after the incident my vehicle is still not fixed, my rates went up 50% (even for being a victim) and every statement Geico made was a lie including “we got your back”, and “you pay us to protect you”. If you want good conversation even if it’s **, contact Ethan at Geico **. The less your insurance company knows, the safer YOU are...

I have never had an accident and never used my Geico car insurance for the past 25 years until I needed it recently and not only they don't reimburse you fully they barely cover anything and I had full coverage and paid for one full coverage too. In return so many limitations come out as a result that it's unbelievable. I will no longer stay with Geico and make sure my friends and family are aware of how horrible they are too. Very disappointed in their coverage and services. Don't get tricked by their big name, it's all false advertisement. Read the Yelp reviews and you realize what you're up against, I wish I did that when I signed up with them!

Geico took two payments for my motorcycle policies. The second payment was not due at the time. After they took the second payment, they canceled the insurance policy retroactive to a week prior to the first payment being taken. They have yet to return the money took. I discovered by accident that I had no coverage on my motorcycles for 11 days. I was forced to buy a policy immediately to maintain coverage and vehicle registration and they charged me an extra hundred bucks for the policy. I presume this is because I am now a NEW customer. They have not returned the money they took from my account. They said they would review and get my money back to me. That has not happened. GEICO does not seem to care. I am getter quotes from other Ins carriers now. I will no longer be loyal to GEICO.

First of all, you get connected to a computer, which puts you in an endless loop, when you rarely get to talk to someone. They are only open during the week as well. They cancelled my policy for no reason. I called the sponsored insurance company and Geico. Neither could give a reason. They also notified my mortgage falsely stating that my mortgage had already been cancelled when in fact that was not true. When I confronted Geico's agent, she stated that the "back office would figure it out."

In December, a teenager ran into my parked vehicle. We exchanged insurance information. I contacted his insurance company, Geico, after calling multiple times and waiting for hours to speak with a person. Several calls were over a 3 hour wait time. 2 1/2 weeks later, my claim was closed because Geico couldn't contact the policy holder. I have been told they will not pay out unless the policy holder can confirm this took place. Almost 4 months later, I called for an update and was told this was closed the first part of January and no more action will be taken.

For over 10 years, my wife and I had our autos insured by Geico and had the unfortunate experience of having to file multiple claims for damages to my vehicle due to accidents - NONE of which were my fault. On two separate occasions, I was rear-ended by other drivers. Geico agreed that the other driver was at fault but the other driver claimed that I "cut them off" (but THEY were cited, not me) and, just like that, that was the end of it. No investigation at all. Geico paid for my damages -- between $4K and $5K for each occurrence (and, of course, MY premium increased..). After these instances where Geico just "rolled over", I installed dash cams in ALL of our vehicles, determined that this kind of ** wouldn't happen again and, about two weeks ago, I made changes to our policy (increasing Coverage Limits, reducing our deductible and adding Roadside Assistance and Rental).

Do not do business with Geico. I had a slight accident and the other person and I decided to pay out of pocket. $357 damage to a bumper. Geico would not let me cancel the claim and used it to raise my rates. I ended up paying the $357 to the other driver and then Geico raised my rates even though they paid nothing and both people told them there was no claim. During the whole process with Geico I was treated like I was lying and cheating and that was never true. Multiple Geico people contacted me about the same issue and they obviously don’t talk to one another. During the whole process the only unreasonable people were those working for Geico...and no one ever asked them for any money and they paid nothing.

As a customer for 30 plus years, it is disappointing and eye opening that when I needed assistance, Geico was not there for me. Following an accident that was not my fault, Geico offered little to no assistance to me in solving the problems caused by this other driver. Aside from calling in a rental car and checking with the body shop, they did nothing. I had to do it all myself. The other driver claimed they were not at fault, but were proven by me they were, Geico offered me no assistance in disproving or even filing a claim with the other driver's insurance. Granted we are in the time of Covid, but that should have stopped them from filing the claim, speaking to the other side's agent or even attempting to offer me advice. They were happy to let me foot the bill under their no fault we don't care policy.

My mom passed and after we sold her house Geico would only refund remaining year coverage with a check to her. I explained that her estate was closed and there was no way to cash check in her name. They said it was their policy to only reimburse the policyholder. After several referrals to their review team, they decided to keep the money for services not provided. Over $400. Thieves!!

Way too much mail being sent, when I did the math the most cash that can be used was 1000+, not a lot given how long paying on said policy, I also have stocks, bitcoin and retirement account that needs management, wish Geico could be a one stop shopping for my portfolio as well as insurance needs! So yes still keeping the current policy but making changes, going forward.

In August of 2021, I got in an accident and paid my deductible to get my car fixed, I was sent to a trusted Geico shop and they had my car for a month. After receiving my car back there were numerous issues wrong with the vehicle that collision center failed to fix as well as parts missing or not properly working. I called Geico to let them know and was told to take the vehicle to another shop to do a rework, took the vehicle to a shop in December was told it would take a couple of months to get it in due to the pandemic and parts/labor being on backorder, totally understandable. I was then contacted in mid-March to be told that the new collision center denied the rework because it was too much of a fuss.

GEICO denies coverage for total loss from theft of my insured 2012 Audi Q5 on March 12, 2022. GEICO claims coverage for theft was not purchased at time I purchased Audi despite lien holder Chase Bank in the written contract required auto coverage, including comprehensive and deductible collision coverage, that GEICO confirmed during sale and made part thereof. The lien holder Chase Bank required coverage. GEICO confirmed coverage for the Audi from the sales office during the purchase and provided the insurance contract number which was part of the sales contract. The lien holder was recently paid off and the car was stolen. GEICO now denies coverage.

Customer service hung up twice on me and did not call me back. When I call back nobody knows what the last rep said to me and keep transferring me to different departments. Took 15 days for a refund check to arrive and when I tried to bank it they had issued a cancellation. I will probably have to wait another 15 days.

Backing out of my driveway I assumed I tapped The neighbor’s parked vehicle. However no damage was done to my vehicle and the vehicle involved had smudge marks. Obviously preexisting. However I was deemed at fault. I took pictures of both vehicles to prove my innocence that I did not make the marks to said vehicle. Geico handled the situation very poorly in my opinion and never came out to do any inspection. My husband has been with Geico for 13 years and now is dropping them due to this decision of the other party filing the claim and being awarded for damages that were not from my vehicle. I have pictures of proof. Geico should have done a better job in my opinion when assessing damage and whether I had actually hit the vehicle in question.

I have been working remotely for two years because of the pandemic. GEICO refused to return a penny to me from my premiums even though the risk was reduced dramatically. I literally was driving only a few miles each week and that was to the grocery store and back home. I'm aware that a few states have forced auto insurance companies like Geico to return some portion of the premium to account for reduced risk but the state I am in did not. Now, my premium has gone up substantially even though I'm still working remotely and my driving record has remained stellar. Now that is what has irked me. I barely drive and my premiums have still almost doubled. Per Geico it's because the cost of parts have risen.

Had an accident on January 4, 2022. The claim has been handled very poorly. I can't get anyone to call me back. I have left several messages for multiple people and no one has called me back to attempt to explain this process to me. My car is at the collision center and has not been fixed. Geico has the worst customer service ever. At this point, I am thinking about getting an attorney to help with this property damage claim. People, please go elsewhere. My clams team consists of:

I have been insured with GEICO FOR OVER 15 YEARS. I took two vehicles off my auto insurance policy and my premium increased by 50%. That's in spite of still having 2 cars, a motorcycle and my house insurance with them. To say I am upset is an understanding. I am removing all insurance from GEICO.

I have had Geico since 2006. In Nov. of 2021 I had my first and only claim with them. Yes my fault. Fender bender in a parking lot. The repairs to the other car were under $1500 and it was a 2019 Chevy. I did my own repair with a touch up paint. Geigo sent me a bill. They raised my rates for 1 car full coverage and 1 car liability another $3600 a year and ignored my accident forgiveness status. My payments went from $67 a month to $369 a month. I am on a fixed income and they ignored all requests for an explanation. I ended up getting liability on principal car for $50 a month with State Farm (Geico wanted $147.) and I sold the extra car because I could not longer afford insurance on both of them. Never ever will go back to this awful company.

A tree fell on my car in October of 2021. I made a claim and Geico sent a quote for the repair. I brought the car in to a reputable auto body shop. The shop performed repairs that well exceeded Geico's quote which I am told is normal. Now Geico is ghosting the auto body shop, and the shop does not want to give me my car back until they are paid for the work they did. Emails and calls in to Geico and I am told a manager will call me back. Ghosted. It is now February of 2022 and I am still waiting on Geico to pay for the work. My car has been completed for weeks and is being held hostage. Making my car loan payments on a car that I do not even have.

Great commercials are the only positive from GEICO these days. After 33 years, I left GEICO on the "three strikes and you're out" rule. First, GEICO wouldn't offer the limits I needed. When my insurance agent went to look for alternatives in 2022, he found that there was a rental car reimbursement claim still open from 2017. It was closed immediately after my inquiry, but it shouldn't take my call (with an extra long wait time, of course) for GEICO to be monitoring their own claim files. Then a neighbor--also a GEICO policyholder--hit my mailbox and demolished it. It took GEICO two months to pay the $238 claim. Finally, to add insult to injury, despite my clearly providing these reasons for leaving, GEICO hit me with a short rate cancellation penalty when my insurance agent found a better alternative.

I have been a loyal customer of Geico since 2014/15. I have always paid my bill on time, or adjusted my pay date so that my payment would be on time. In the 7/8 years that I have been a customer, I have only made two claim that Geico actually had to pay out on. However, now they are trying to refuse coverage on two of my cars, stating that I sent them documentation saying that my cars were in different locations back in December of 2021. In the month of December, I was sick with pneumonia, even hospitalized for a week. I never sent in any documentation. When talking with customer service I mentioned that to her. She sent me new documentation to fill out stating that their Underwriter could still deny me coverage for two of my cars. I guess loyalty doesn't go as far as it used to anymore. So disappointed in Geico.

I was rear ended on the freeway, which clearly means I am not at fault, and Geico decided to diminish the car damages I reported, as well as my physical injuries that required a checkup and xrays. They stated they wouldn’t pay for ANY medical bills and that my neck pain and stiffness were pre-existing (untrue) and that the impact in my mind was more severe than it was (even though things were flying and my dog would’ve flown out the windshield if he wasn’t strapped in). The other driver had Geico insurance too, so this is Geico’s way of protecting themselves. As a female POC, I am very familiar with my experiences of trauma and pain being diminished, and I thought that by being a loyal Geico customer with a clean driving record for decades would make me worthy of their protection. In the end, they diminished my experiences, said my pain was worse in my imagination, and left me to fend for myself.

I have Geico insurance, disabled veteran PTSD on meds, move from Florida to Michigan. Thought coverage swapped then when needed them it's, "Too bad can't help you now." Stuck. Wrecked with no help. Even though I have been a long time Geico customer mistake along they way just a, "Too bad for you" from Geico.

DO NOT PURCHASE COMMERCIAL INSURANCE FROM GEICO!!! Unless you want to deal with a tremendous headache. The representatives are not fully trained. We purchased our policy in September and have yet been able to drive our vehicle because they have not submitted proper documentation to the state of California. In order to apply for a motor carrier permit. The insurance company has to mail or fax the filing form MC-65. Every single time we call in we have had to pay out of pocket more and more. It is now the end of January and they still have not submitted the filing. I was told on the 10th they submitted then on the 21st they "corrected it".

GEICO does not act in good faith and this raises serious questions about their lack of internal controls and business practices. It does not meet the expectation of paying for goods/services when they are not being provided in real time yet costs are incurred. On 1/2/2022 I purchased a new auto vehicle which Geico insured and issued insurance ID cards. On 1/14/2022 Geico sent me an email acknowledging Geico made an error and informed the Department of Motor Vehicles (DMV) in New York State that my newly purchased vehicle was NOT insured which resulted in my driver’s license being placed at risk of suspension, DMV removing the registration from my vehicle and not allowing me to drive the vehicle. Geico continued to charge me for a service I could not utilize on a daily basis. Geico asked me to contact DMV on my own to resolve this matter.

I've been on hold with the cancellation department (866-422-0360) for 3 hours and 13 minutes. I wish I were kidding. I promise I've been on hold that long! I have been waiting in chat 3 times because the website keeps kicking me off. I'm number 58 and still waiting. I'd love to be able to work on homework or something else than to wait on hold to cancel my policy. I'm sorry nobody wants to work. I'm sorry your wages aren't high enough to get people to work. Your rates sure are! This is not my fault I can't reach customer service.

It is impossible to get to speak to a person. There are some extenuating circumstances behind my claim.. Do you think I could suppressed to the adjuster..I have sent them documentation, called, texted.. I am being ignored.. I have been on hold for hours.. This should take 5 minutes.. not days.. There doesn't seen to be a resolution to this problem..

I was a loyal GEICO customer for 15 years, with a pristine unblemished driving history and high coverage levels. I recently had a minor fender bender that was deemed by GEICO Claims to be '100% my fault.' Shortly thereafter, I received a form follow-up letter from GEICO stating that, for that reason, GEICO would not pay for damage repairs to my vehicle. A shocker to me. Does an insurance policy with these terms really represent meaningful protection? Thank God that it was a minor accident. I now do business with a carrier that has my back. BUYER BEWARE! It was definitely an eye opener for me.

In 2019 I purchased auto insurance with Geico with an agent over the phone and after three months my policy went from 140 a month to 300 (This has never happened with any other auto insurance company). No one called me about this price change, I found out when trying to pay my bill. I called the customer service line and was told after looking into my policy the underwriting department defaulted my rate to a Miami rate because that is what my license had on it (I moved to Orlando for school and had been there for a year). They told me if I submitted documents like my school registration or a bill it will go back to a reduced rate.

I was t-boned by an old guy not paying attention. My new car, which I just refinanced the loan, was totaled. 3 weeks later, still no payment. Also they keep “losing” roadside assistance reimbursement receipt. Follow up calls about status get me nowhere. They keep bouncing me around to different departments, claiming the next department deals with what I need. I’m stuck without a car until I get that check. They won’t cover rental since claim is allegedly closed. STAY AWAY FROM GEICO!! I will be cancelling my policy once I get those payments.

Spoke to three different agents and although my call went to the wrong person still found it a great experience to talk to the wrong agent. Very attentive, no whole time and all of them were extremely nice. I never write reviews but I had to do one for them today. Thank you so much.

If I could, I would give a negative 20 stars. If you file a claim against one of their drivers, they would act so phony, refuse to pay no matter if their client caused the accident, and it doesn't matter if their driver got ticketed by police for the cause of the accident, they will still back up their driver. Even if they had stolen tags, left the scene of the accident and refused to provide their info they will back them up. And it doesn't matter how much proof you have that their driver is at fault, they will still back up their driver and find any lame excuse to not pay.

Purchasing a new Seibring and my very first convertable on my own..Geico is denying that I had collision on the car I saved up and loved and considered buying for over a year and a half. Geico lost the phone conversation they record of my change in coverage the very day I purchased the vehicle conveniently for denying the claim. Their customer service department told me that all conversations are held in record for a year from date of call but saving Geico the changes I made to include car rental, collision, and higher deductables the day I purchased the new car - Geico unilatterally changed my insurance in the next months to not include collision , rental or the higher limits.

I started my policy with Geico on 11/05/21 (Switched from USAA , big mistake). Departed for vacation on 11/05/21 to Louisiana arrived the same day. 11/06/21 collided with a deer on a Texas road, filed claim via the app on 11/07. Waited to be contacted by an agent, waited until 11/9 after not receiving contact and contacted customer service. Advised that within 20 days of starting policy and having a incident I have to undergo a investigation. Completed a recorded statement and I transferred to the voicemail of the assigned investigator, left message with contact info.

They are definitely a good Inc. car insurance to have. I really enjoy having them and the price that I get is amazing. I would recommend them to anyone. Their claims process is the easiest that I have ever going through. You definitely get your money's worth.

Had a minor fender bender on Halloween. STILL HAVEN'T got my check!? My claims adjuster tells me, it'll be today or tomorrow for sure.. nothing. I call the next day after and he tells me he's finishing up with it and will be calling me this evening... Nothing again!!?? Don't freaking lie to me dammit!! It's **!!

Useless supervisor and CSR hung up on me waiting for a refund for over two weeks I've been calling every single day and I keep going a different story from each CSR. And the useless supervisor can't get on the phone "she's in a meeting" how convenient Ayanna!!!! They have deducted a monthly payment from both my bank account and my husband's bank account. They quick to take the cash and give me the run around so they can avoid refunding me my money!

They do NOT return calls! They urge you to deal with their app, which is not effective for claims against a Geico insured, or to go to Geico.com which is also not effective. In other words, it is impossible for a claimant to reach a Geico claims adjuster. My accident was a simple rear-ender 9 days ago and I've yet to speak to the claims rep. I want to get my car fixed NOW. My insurer, which I'll not name, was very easy to call, and quite helpful. The lowest price is not necessarily the best insurance. My friend, a retired Judge, had the same experience with Geico.

Geico customer service is not as good as it once was. They are forcing customers to use their app for roadside service - well what if you don't have a smartphone, or if you are a senior? The wait times of 40 minutes or more are intolerable. Even when they do call back, there is still a wait time of a few more minutes before a rep comes on the line. I tried giving feedback about how difficult they make things for non-smartphone users and I felt like it fell on deaf ears. My suggestion was dismissed, instead of listened to as a valid concern. On top of that, Geico punishes customers for loyalty. They increase insurance rates rather than drop them for long-term customers. I am shopping around now to get the best deal because Geico is super expensive compared to other auto insurance companies.

Good luck if you ever need to file a claim. The website to file has been down for days so you are forced to listen to bizarre “music” that sounds like a screeching chicken for 4 hours. You finally give up and decide to just drive your car with the bumper hanging by a thread. So you put duct tape on it rather than try to get in touch with a real live Geico rep. I guess they pay that little lizard so much money it leaves none for customer service reps. I want to squash the little ** geico.

Very affordable auto insurance. Geico handled my auto claim quickly when my car was a total loss. Geico adjusters called first thing on Monday morning and by Thursday, I received a payment, that was deposited into my account. Didn't have to do anything else, amazing! I have had great customer service in every area with GEICO.

The representative was very helpful and informed. He was patient answered all my questions. Representative provided a Good comparison. I will switch insurance carrier based on quote. Currently have renters insurance with Geico.

I was in an accident back in June 2021. I was struck by a driver flying into my neighborhood.. Long story short, I spoke with a claims adjuster by the name of Ashley **... after the ”investigation” was complete. She informed me that because of the driver's neglect they found the young lady to be 100% at fault instead of the 70% that we previously discussed and assured me that my premium would not increase... fast forward a few months later My premium has shot up! I called to discuss this issue with her and she stated since it’s been so long she has no recollection of what she told me and I remain also at fault. I am absolutely disgusted with her and Geico.. Y’all please find another company to give your money to. They also took a month to pay me out after my car was confirmed totaled because one person was on vacation for a few days.

My vehicle involved in a minor accident on 08/11/2021. GEICO towed my vehicle to their repair shop in Brandon Collision Center on 08/11/2021 from the spot. Today is 10/30/2021 still my vehicle is not ready to deliver because the repair shop didn't find the parts yet. I spoke to several people in GEICO to get help with that but they said can't help anyway. Vehicle supposed to be deliver on 11/06/2021 but I don't know if they will. I will change my Auto Insurance as soon possible and don't want my family & friends get GEICO in insurance in future.

Worst insurance company ever. I was hit by someone with Geico insurance. The original rep assigned to me, Joy **, did not give me a call for days after numerous voicemails, and not until I had to go to her supervisor, Jason. After finally getting my statement almost 2 whole weeks after the accident took place, Geico found me 50% liable, not sure how that is when your policyholder hit me, an unmoving car.

I had a policy for less than a month before switching to a much cheaper and more quality provider. They notified the DMV to suspend my license. Then they had the nerve to try and bill me another $104.20 for canceling (before my policy even expired) All together costing me $262.20 for 28 days of very mediocre coverage.

Have had a driver's license for 61 years and was involved in 3 minor accidents. Geico increased my premium by over 400%. These accidents did were minor and did no damage to my care. My one year total amount would be over $9,000. Outrageous. Great company until you have an accident. David

On 6/5/2021 my Explorer was rear-ended by an Expedition failing to control his speed on the highway - a minute later a Neon who was also failing to control speed hit the Expedition in turn pushing him back into for a second hit. His insurance took forever to call us back and her insurance which is Geico (and mine also) has been extremely horrible to work with. Not only do you get to be on hold for 45 minutes each time you call - every single customer service person has been ill properly trained. Geico on the Neon's policy has stated that one - the neon states an orange truck hit the expedition and her, then took off.

The worst insurance company I have dealt with… A GEICO-insured driver hit my brand new 2021 Honda Passport and, after almost 3 weeks, I am still getting the run around from GEICO to get my car repaired. They recognize the accident was 100% their fault and yet, the process is still stagnant. I called numerous times (always getting an automated service that took me nowhere) until I had select to “buy a new policy” to finally get a live person. I finally got a supervisor on the line who stated that if they cannot make contact with their insurer and that there is a possibility they may refuse coverage to fix my car.

Wish I could give 0 stars! Had a hail storm in April that damaged my house. After filing a claim and getting approved, the roofer found additional damage and filed a supplemental claim. After several days of them hearing nothing from Geico, I tried reaching out and couldn't get anyone to help either. Finally, I found out that my field adjuster had been reassigned and a new one assigned to my claim. How do you reassign adjusters and not tell the client that has an existing claim? Further, as the newly assigned adjuster, how do you not reach out and explain that you're the new adjuster.

On 9/22/2021 I made a payment to GEICO for my auto policy with a direct debit from my checking account in the amount of 824.00. On 9/23/2021 I received an email confirming receipt of payment however the email stated I paid with a credit card ending in 5768 not my checking account. I called customer service to ask if this was correct and the representative stated he had never seen that before and cancelled the payment without doing any research as to whether it was my payment. Turns out it is reported that way because my bank works with a third party vendor who does their bill pay and that's how transactions flow through. The following day after speaking with my bank I realized that was in fact my payment. I called Geico again. Explained they made an error and wanted to know how to get my policy credited. They said the money will be sent back to my bank and I should contact them.

I was with GEICO for years. I had a minor fender bender that cost them just over $1,000 and they tripled my insurance rates. Needless to say I was shocked. It was the only accident I had ever had in my 60 years of driving.

I have been a Geico customer for over 7 years. Recently I made changes to my policy that required me to get off auto pay. When my payment was not automatically taken out, Geico cancelled me with little to no warning causing me to have to pay almost $500 to get my policy reinstated. This company bleeds the working man. All those years with this company and they treat me with little to no regard. Worst experience of my life. Stay away from this company.

Just like any other Auto Insurance Business, this Company, so far has been ok for the time being when it only comes down to Car Insurance. I have yet to have to contact them for any collisions and repairs, so I cannot speak on any major interaction or service requests for vehicle damages. I will say they have, so far kept their word when it boils down to either raising your rates or lowering them and even keeping them the same. I've been with Geico now for nearly 3 plus years and haven't had any price hikes or issues with them.

We had to have the windshield replaced on our 2020 Acura MDX. Originally GEICO told me they would reimburse me the full cost, minus the deductible, to have the dealership replace the glass. When I submitted the invoice for reimbursement, they went back on what they originally said, and told me that they don't pay for the real Acura windshield, and instead I should have put knock-off brand glass on the car. They also wouldn't pay the full price of the dealer installation (even though they originally told me they would), and instead I should have gone to a third party installer, who isn't even certified to recalibrate the safety features.

Never get a GEICO Commercial insurance for your vehicles. One of our drivers got a speeding ticket during a personal vacation in a rental car. And GEICO sent us a letter saying they were cancelling our business insurance! For 1 speeding ticket! I called and told GEICO we were having the driver take a class so the points would be off his license. And if they would reconsider afterwards, the answer was a No because they only run a license check once a year and they already had done that. Then they said I should consider one of their partners that I can get but I would have to download an app so they can monitor my drivers and their speeding habits to get insurance. Are you kidding me! You want to monitor my employee's whereabouts to give me insurance! STAY AWAY!!!

On September 8th at 11:46 AM. I called Geico to request an extension because my insurance was due to cancelation on September 10th and I was furloughed due to covid 19 since May 2nd. And just went back to work on September 2nd. I explained all this to AGENT FLANERY who after few minutes told me "it went successfully, you have an extension for 14 days. But make sure you make the payment on September 15th as you promised." I was so thankful I asked her name so that I can thank her properly...

My experience with GEICO was very disappointing. They very accommodating when they are trying to get your business. Once you sign up With them they begin “to boil the frog” and raise the price just like the cable company. Very deceitful. Sad.

After being in a terrifying car accident where I was hit by a dump truck, GEICO doubled my monthly insurance. This accident could have killed me, my car was totaled, and this was Geico's response...to punish me by raising my rates and calling me a "high risk" to insure. Mind you, the dump truck driver that hit me was ticketed by the police for improper backing, I am in the middle of a lawsuit, I had to purchase a new car since mine was totaled, my lower back and neck were injured and I have had to take a couple of hours every day off of work due to countless doctor visits, chiropractor appointments, and physical therapy to try and get back to life as normal.

Watch out for this company. If you buy a new car they automatically enroll you in a mechanical breakdown coverage scheme and raise your premium by about 80.00. Has happened to me last 2 cars. Then, you have to call to find out why the big increase and then they are caught. They do it to EVERYONE. Who needs mechanical breakdown coverage on a brand new car that is under warranty?

Had an accident and you can't get a person on the phone or get a tow truck or anything. Took hours and hours to reach someone. They won't help you, they'll leave you broken down and stranded. Worst customer service in history. Other insurance might be more expensive but at least you can use it when you need it.

I have waited 3 weeks and I still have not got my money and they only paid $35. The rental car is $39. My car was in the shop for 20 days. I had to put out over $400. That ain't very good coverage. Sad. Very sad.

Worse than Comcast.. After declared my car total loss One Month and a half later still isn't settled. Still have my claim under the wrong name and wrong car.. Hours and hours on hold.. 61 yrs old and the first time I ever made a BBB COMPLAINT.. Have been giving six direct lines of different supposedly to help me out numbers. None I mean none never answered their phone. Didn't pay for the rental car as promised and now without a car.. Worse car insurance company ON THE PLANET..WORSE THAN WORSE. -1000 RATING. WHAT A NIGHTMARE.

After being a loyal customer with no payment issues on 4 cars and home insurance Geico stole unauthorized funds from my account causing my account to go into overdraft. Called them on a Monday when it showed pending and every day after that. I sent all supporting documentation each day and was told that it was their error and that it would be back in my account by end of day. I was told this everyday and even received a confirmation email from them stating it. This went on for 3 consecutive days while I continued to incur NSF fees that caused my bills to be rejected and causing a lot of embarrassment. Now it is 8 days later and still not corrected.

After asking for a quote from Geico and not accepting the quote, I have been slammed with spam calls, often times 10 times per day, from companies trying to sell me car insurance. Just today, a company called me for the 7th time in 24 hours. I have tried unsuccessfully to block the numbers. The same thing happened to my husband.

The staff was very nice in the claims department. But instead of actually looking into the wreck they dumped the claim. They did not check facts and left me with over $3000 dollars worth of damage I'm going to have to fix out of pocket because of a driver who possible hit her on purpose. Also was picking out a new car hours after the wreck. I wish I had money to hire a lawyer to sue but even if I did the lawyer I would have to pay would be more. It's pretty bad that's how big business operated.

I signed up for coverage for rental cars - I was told I was 100% covered. 8 months dealing with them For them to deny all my claims for rental damage, and they also claim I still owe them money. I STRONGLY recommend you don’t choose GEICO for rental coverage as they will find every way they can to you around and not pay - their statement was my plan did not have the coverage, when the whole reason I got the policy was to be covered in a rental car.

I had to use the roadside assistance for the first time yesterday. I suited a claim through the mobile app however was unable to edit to make changes to it once submitted. I could no longer wait with the car and needed to inform someone on where I left the key etc. I called Geico's roadside and sat on hold for 45 min before someone answered to only hang up on me. I then called again and sat on hold for over 30 minutes this time before I got a text from the towing company that was assigned to me through the app. I then hung up and spoke directly to the towing company to inform them of the changes.

Trust everything you hear about how horrible this company is. Granted, they are an insurance company and could care less about reviews, so that gives reviewers the all clear to go in on them and just how bad they are. Horrible at everything from dealing with customers, lying claims adjusters who could care less about how something negative in the process affects you. Have approved locations for repair work but don't follow through on anything. Management who is non existent because they don't care. Period.

I called in to get a copy of my replacement cost estimator because my lender had requested it from them multiple times and GEICO just kept sending them a copy of the Homeowners Dec page. The lender called in to try to get someone on the phone but once you hit the option stating you are mortgage company you will not talk to anyone LIVE. you get directed to the Geico B2B site which doesn't even allow you to pick this as an option. So Geico tried to get me on the line to do a conference call, apparently, but the lady at Geico said I put her on hold for extended period of time, which wasn't true at all.

The guy who handled my quote put lower coverages than I requested without my knowing it to make the premium sound low, then relentlessly pressured me to pay immediately. I refused, and only found out later after calling again.

You cannot contact a Geico rep in a timely manner, minimum of an hour on hold. Once you do start a conversation with one you soon find out that they lack even the most basic understanding of how insurance works. Things like at fault, third party claim, deductible are all well beyond them. I can say without a doubt that Geico is the absolute worst insurance company that I have ever dealt with.

My Jeep Compass literally disappeared off my policy after adding it. Confirmation number and email and everything was successfully done then one day it just disappeared off my insurance with no explanation being given by the support staff. Awesome.

My experience with them has been nothing but amazing from the inception until where we are today. Superb customer service interactions. Very professional and always listen to attention for details. Very caring persona amongst them.

Have been waiting for a claim settlement for almost 8 months. Just keep receiving the same 30 days letter stating they are waiting for other responses even though we accepted their offer for settlement twice. This company does not act in good faith.

I was informed by a rep that my car would be repaired in its entirety. I put my car in the shop for repair, and was informed by the auto repair shop that a part of my claim was denied. After speaking with the claims adjuster, a part of my claim was denied (I would have to pay two separate deductibles.) Geico did not honor what the rep in the beginning informed. The claims adjuster came with a story that he was informed of different information. In short, Geico is dishonorable, only about your monthly installments, deductibles. A waste of time and money. Rated 1 star, only because 0 is not a option. I recommend Nationwide, or State Farm to anyone.

I've been with Geico for 17 years with only one claim submitted nearly 3 yrs ago. My insurance went up so I called to inquire the reason. The women I spoke to said she could see if I'm eligible for a discount. The women ran a soft credit check and returned to say I was not eligible. I asked her where she pulled my credit history and what was the determining factor. She could not tell me what they use and said, "Maybe it's due to the area you live or drive." Really! I told her this is not the case but sounds discriminating. My credit score is above average and have only ever had one accident in 35 yrs. I will be getting new car insurance at the end of policy. Good riddance geico

Worst insurance company I’ve had. Switching back to Progressive. Somehow always had wrong address/ billing info, always had to call to correct it. Even though I never changed info for the whole time I was with them (3 years).

Driving through the middle of Montana brought about feelings of being in the Scottish Highland. The vibrant green rolling hills were visually enhanced by the glowing orange sunset. My job interview in Bellevue, Washington wasn’t until Monday morning, so I had three days to drive the 16 hours. I wasn’t in a hurry, so I drove slowly and enjoyed the drive. I looked over and saw that the town of Lodge Grass was approaching. I wanted to stop since the store was on an Indian Reservation. I loved to collect Southwestern art.

You don't know anything about your insurance until you need them, when I had a fire they responded with grace, understanding and willingness to get my home fixed as soon as possible. The adjuster was great, explained everything, they trusted my general contractor, they gave verbal consents to the electricians that first day. They understood this was my home. Not just a claim.

Geico is fine unless you have a claim. I was involved in a situation where a young driver sideswiped me and damaged my SUV. He admitted fault and was insured. I needed the car fixed ASAP and called Geico-my insurer. They said that I had to pay for the repairs myself because of my deductible-and then if they could get an anything from the kid's insurance they would reimburse me. I said "You're kidding-I have to do this myself? Any other insurance would immediately take over and get it taken care of." They said "Yes-but that's our policy."

What is GEICO going to do some protect our information possibly a year of some sort of cyber surveillance with the million dollar protection. I forget the name of the company but that’s usually the norm when there’s a data breach, it is the right thing to do.

We all recognize this friendly little lizard. Great rates + Great service = Awesome Insurance Company. Right? Wrong. This post is about customer service, surveys and the importance of loyalty in the digital age. We’ve had our policy for over 5 years. No accidents, no issues. Then, one day my hubby and I have a small fender bender in a parking lot. Since we both backed into each other we figured it would be a 50/50 fault determination. Again, wrong. While our car is in the shop, we get a letter from our adjuster, Akilah M. stating that we were determined 100% at fault and we had 30 days from the letter date to dispute this. We both called DAILY for weeks to dispute the decision. Left multiple messages. Crickets. When you call the main Geico customer service number, the system recognizes your number and immediately loops you back to guess where…the adjusters’ line with a voicemail she never returns!

I have noticed in the past month to month and half the increase of warnings on my account and it was all around applying for insurance. I think the company should be held to protection of your data! It appears there is not a lot of protection when it comes to your data.

I love the Gecko. I love the Cavemen. I really hate GEICO. I have what is probably $1000 of damage to my vehicle. I have been on the phone or on hold for more than an hour. I have talked to 5 different people. I still don't even have an appointment with an adjuster to get it looked at. The lead guy on the "team" that is helping me just told me "I can't speak to what any of my teammates told you...." WHAT?!?!

I wanted to add insurance to my Geico auto policy, twice I asked them for a quote, never got one. Went with Hartford. First, no matter what time you call it’s a 20-30 min. wait. No wait at a Hartford, immediate rep to help. I called Geico to cancel and was hung up on, intentionally, after 30 min. wait. I see others have also been hung up on. How childish, and what a way to run a company! I can’t even imagine if you have to put a claim thru that was your fault. So, in punishment, I was bombarded with threatening emails and mailings about letting my policy lapse for nonpayment. I had Hartford in force the next day, of course.

Been with them Since July 2013. Have coverage on three cars. No Accidents or tickets but they continue to raise my Insurance rates. I don't like idea of having my premiums being raised because they have too many clams being filed by others. Going to start looking for better Insurance Co.'s.

I have had GEICO for 16 years and mostly it has been positive. However I was in a one car accident recently, basically slid on the ice into the ditch. Required a tow truck to get out but other than bumper and part of tail light little damage seen. Drove back to town and could feel it pull to the right, turned out bent tie rod, not ok to drive so already reported accident and was assured of a rental car so called to get that so I could leave car to be fixed and they did body estimate. They did find some other mechanical stuff but nothing major. Long story short, of course it was a high estimate cause they are always more than you think.

Geico auto insurance sent my wife and I a letter saying they will continue policy if my wife excludes me from the policy. The reason they gave was a ticket for malfunctioning equipment on auto. A BROKEN TAILLIGHT! We immediately cancelled both auto and home insurance with them. This is an awful insurance company. Simply awful. Nobody bother with a quote from this corrupt company.

GEICO would rather buy and issue the cheapest parts for your vehicle rather than the most reliable OEM parts. GEICO'S interest is to save money not your safety or best interest! HORRIBLE COMPANY! Go somewhere else that cares!!

They waited 60 days and then doubled my rate. They never notified me. When I looked it up they said it was due to the agent putting it in as a sports bus, and since I am using it for sales my rate is double. Yes on their letter they sent me it shows right on it that the old use is class "C" and the new use is class "C". The reviews on Geico's website are fake. Real reviews are much more negative.

Unfortunately, I recently experienced a hit & run while my car was parking. After 2-mon of mostly silence (minimal communication), Geico decided to deny my claim and closed the case. The adjuster stated that the 3rd party (work for them and paid by them) expert thought the evidence didn't support the claim. My 2 experts who thought otherwise didn't make a difference and the report, which the decision was based on, remain a "secret" - didn't get a copy. Following Geico "brainwash ads" on saving, we recently switched after 30-yrs with Farmers...I suspect that the policy rates are great only because they perfected their "claim rejection machine" - they simply don't pay and there is nothing you can do about it. Be aware, when something is too good to be true, there is a catch.

Called numerous times, was on hold for more than 15 minutes several times. Finally got a text message no tow trucks available in area. I needed assistance. I am paying extra for this service which obviously stinks as you have no vendors available to meet the needs of your customers. Border of Charleston and Westerly Rhode Island is not like I was in the middle of the Sahara desert. I was told I could request a refund for towing from a private vendor. Should I hold my breath?

Their rates are among the highest in the business. They think the "Gekko" is cute and will entice customers to buy their insurance. They are spending so much money on tv ads they are unable to provide meaningful savings to their prospective customers. AVOID THE FREAKING, WEIRD LIZARD! There are better insurance bargains out there. Don't buy into the commercial hype! Do your own due diligence and find truly significant savings on the open insurance market. My best advice.

Geico was at my side during the entire claim process. Kayla and Brent from SC did an exceptional job. Not only w their knowledge, professionalism and updates but they truly cared about me. The accident had me so stressed out. My car had a good bit of damage. Geico covered it all. Provided me with a 30 day rental car and paid all the bills pertaining to this accident in a timely manner. I wish I could give them 10 stars!!!

With Covid I called over a month ago and could not pay my premium and asked if they could help. they set me up on pay plan and this is what happened:

I have had the absolute worst experience with GEICO. My damage adjuster “Huy **” has been terrible. From the beginning he has ran me around in circles. I totaled my car and needed geico to pay it off since I had full coverage and gap insurance so it should be no problem. Mr ** originally told me he needed to go inspect the car to make sure it’s a total loss so I needed to get all the paperwork completed for the tow yard. I did that, just for Mr ** to then tell me that he only works remotely and can’t go up there. So I asked him what to do since he’s an inspector. What does he do if he can’t go in person and what do I do because I need my car to be verified for “total loss”. He tells me if I have pictures of the car then he can do it that way, but I always had pictures and he never gave me that option before? If we would have done that from the beginning this would have been done way faster.

Geico is surely ripping off by sending us a soft quote with the lowest rates and then when we call local agents - Ms ** at the Pearland Office - Managed by ERIC MAYS in Houston, they run the same data and run us through the same data by asking us the same questions (WASTING OUR TIME) which I have already done on my online quote. ( QUOTE REF# Reference Number: **)

On December 2nd, I decided to reevaluate all of our bills because I found out my husband was no longer going to be receiving any overtime at work. Also, this is the day my policy was to start over with a new 6 month term. I changed our deductible from 500 to 250 because I knew that it would be hard for us to come up with 500 out of pocket since corona. 13 days later my husband hits a hog with the car. I file a claim and get sent over to the Investigation Unit immediately. The person who called us made us feel like common criminals, made us provide phone logs, photos, etc.

Geico is super when they sign you up as a customer and for roadside service. Just a warning to beware of when you have to file a claim. It's been 6+ weeks that my daughter's car was totaled by the car behind her slamming into the car. I am still waiting for the totaled settlement which is less than blue book value, changed to some 'negative adjustment'. I feel like I'm getting the run-a-round; staff claiming it's not their department to help, agent & supervisors not returning calls. Is that even legal?

A man speeding, on his phone and insured by Geico hit our new Toyota from the rear WHEN WE WERE STOPPED AT A RED LIGHT. Initially relieved to find he was fully insured by Geico, a "familiar" company, we were quick to discover what a terrible, dishonest, abusive company Geico really is. When you need your insurance company, Geico does NOT cut the mustard.

STARTED AUTO COVERAGE IN. JULY ENDED DEC 19, 1201AM...BEGINNING VERY GREAT UNTIL 12/19/20, THIS MORNING. Logged onto your website at 11:55pm to pay my bill which was due at 12am before cancellation. The site said that it was cancelled, so I call customer service. When I got them on the phone it was close min to 12, the representative and his supervisor would not take my payment. I'm dissappointed with Geico's policy stating, "We're dedicated to working with you, including flexible payment plans and/or special payment plans now that normal billing has resumed", sounded good but my policy was canceled over greed for 10 dollars, first supervisor was rude, would not take my payment, and hung up on me just because I asked her for my last 5 payments dates and amounts.

Worst company for car insurance. Worst company for car insurance. There is nothing else I can say. They don’t care. During this time they want their money and that’s it. If you don’t have it, they do not car.

It's very unprofessional from Geico. It happened yesterday. Both insurers were from geico. The adjuster from other side called me early morning and she was like she wanted to settle fast. I didn't have an adjuster from my side. I got only few dollars and I asked for more. She didn't agree. During the conversation I said I am rethinking about the offer. She didn't listen and said she wanted to go fast and finish with the offer given. Felt like she was more protective on the on side of the fault driver since she wanted to settle fast and not give more. I might need more money than that.

Back in May 2020 my wife backed into my one of my other cars in the driveway with minimal damage - I called Geico as I thought I should and explained the situation and that it was minor - they told me to get an appraisal of damage - After the appraisal I said I did not want the work to be done and would take care of this myself & cancel any claims as I didn't want it anyway honestly - 3 weeks later a check for $560 comes in the mail. I immediately call Geico and said I didn't want the check & I didn't approve the check. They said the appraiser did!! I said, "Ok but I didn't" and they said, "Just throw it away and it will cancel itself" - Now 12-5-20 renewal time they upped Insurance $100 a month and told me, "Sorry but there is nothing we can do" about the negative impact on my Insurance history - Terrible company, impossible to get in touch with anyone to fix this mistake. Oh, & they did look back and saw the check was never cashed - Terrible.

It’s a great insurance. Easy to use app and great customer service! The rates are the best among other major creditors! They have several different coverages with many options to fit customer’s needs.

I have my car insurance as well as my renters insurance with Geico. It is convenient and the benefits that are offered in my policy are phenomenal. I compared side by side with policies from other companies and I got more benefits for my money with Geico.

I have had auto insurance service with Geico for a while, and when I renewed my policy for the 3rd time I spoke with a representative who advised me. After a couple of months of my new renewed policy I noticed that I had not gotten what was discussed. I called in and they said they could not help me because it was company policy. I then spoke with a supervisor who advised me even though the other representative did in fact tell me what she told me there was nothing they could do because it was company policy. I was charged more money than I was told.

They wont let you not choose a star, if I could it would be a negative. I came back to GEICO two years ago after previously dropping them for policies and fees I didn't agree with. Well let's just say some things never change. In September of 2020 I had my normal payment and a unauthorize payment draft from my account. I contacted customer service which they advised me that I would have to wait until my account had the overdraft on it and then it would take 5-10 business days to get my account refunded. I paid the fees and said forget it.

GEICO has an easy-to-use app, painless customer service over the phone, and the roadside assistance is very useful. More than once I've locked my keys in my car (not supposed to be possible, so I got out of the habit of worrying about it, but something is wrong with the transponder) and Geico has sent someone to the rescue in less than an hour.

When I shopped around for insurance for my car I was unsure of what to expect. It had been a while since I needed any personally. I was astonished by the cost of several other insurance company’s, the cost was higher than my car payment per month, until I received a quote from Geico. It was reasonable and I felt they were looking out for my best interest.

I have been a customer of Geico for over twenty years. I've never been in an car accident, Thank God but my insurance premiums are still high. Also I am over 50 years old and I think that should count for something as well. Not sure that I would necessarily recommend Geico. Actually I probably wouldn't. I do like the SafeLite coverage.

I've had GEICO for several years. Luckily, I've only to use them once. But the service they provided was very good. Used their recommended rental service and my claim was finalized in less than a week.

I set up a new policy through Geico September 11, 2020 on a Dodge Truck. At this time I was told that anytime a new policy or changes take place payment is due in full and was charged for three months in advance. I gave them my debit card info (which they have on file) and was told I was on autopay. I then called a month later to add another vehicle (Buick) and was told I was all set and everything was good and that my next payment was due at the end of the 3 months (Dec 11, 2020).

I would like to start by saying cost is going up for no apparent reason. I believe the insurance Companies can do and charge whatever they want if you are a bad driver then sure raise their rates but myself as a good driver I should be charged accordingly. Thank you.

• Geico is responsible eg. When Geico recommended a collision center and then produced a lifetime guarantee for only the collision center recommended, excluding all others, they took direct responsibility for the care of my vehicle within the umbrella of their organization and are responsible for any increase in the total damage incurred originally; also, when the greater plausibility of the origin of said extra damage to my vehicle occurred while the claim was still open and while in care of Geico’s contracted establishment, the responsibility to me for said damage is Geico’s.

I have enjoyed being a Geico customer for a few years. When the covid pandemic hit geico took it upon themselves to give a percentage of the customers payments back to them to help during the struggle. To me this has proven that it is more than a company just looking for profit. I use the app to pay my bill which is very convenient. The app also has an option to easily extend your payment date if you are struggling which is great not having to call and explain to a stranger your personal financial situation. I have recently added my daughter to my insurance and the price is very good compared to other insurance companies. I am a very satisfied customer and would not take my business anywhere else.

My car was sitting outside my apartment complex and a group of men was having a shootout. The insurance people tells me that I don't have that type of insurance so they couldn't help me at all so for the insurance that I pay for and I'm on time every month. Geico is the worst company that insures my car. The only advice the lady could give me is to refer me to the affiliates glass repair that would have cost me 400.00 just to get done and it wasn't the big window. It was the small window. All I know that when something goes wrong Geico says they is not held responsible for no glass damage at all.

Love love love Geico! Very professional. Would recommend them to everyone! Only wished they wrote mobile home insurance. Have my trucks and motorcycle insured through them! I've had 3 claims in the 20 years I've had them! Best insurance company out there in my opinion.

I've switched companies over the years. Every so many years when I thought my insurance premium was getting too high. I've always gone back to Geico because even though over time the premiums might get higher, when you go back the premiums are stellar. Can't be beat. When and if you have to file a claim geico is fast and a pleasure to do business with. They make the ordeal not quite as traumatic as it could be. Overall even though the premiums go up over time, I would give the company a five star rating. I love that you can use the app and either print out your cards, make changes to your account or file a claim. It's easy and user friendly. Thanks geico.

I have no experience yet working with them and hopefully I won't need to. So far customer service has been good and their rates were significantly lower than anyone else. I pay about $160/mo with Geico while others wanted $230+/mo. Every time I move I get new quotes, prices vary tremendously between the different insurance companies.

It was cheap, I got a rebate back at the end of the year, if you are a first time buyer I would chose this car insurance. It starts out very low premiums going by your driving record. Also you can pay for the whole 6 months all at once. The app awesome. Everything right there.

I've had Geico for about 5 months now and I love it! They were so easy to work with and gave me all the details I needed it. Geico is great for first time auto owners. I got a great deal on my rate! They have wonderful coverage as well. You should definitely give Geico a try for a great price!

I have been with Geico for over 3 years now and am very happy with their service. They also took care of me during the pandemic when money was very tight. I would recommend them to my friends and family.

I get insurance quotes yearly and ever since purchasing Geico auto insurance they have repeatedly had the best prices for the best coverage. The customer service is outstanding and their app provides you the ability to easily get whatever you need, replacement cards, policy coverage, and efficiently.

Geico is dependable, has a very good app for iOS, and easy to understand coverage benefits and limitations. Phone customer service is good. Chat is even better. They provide multi line discounts as well as safe driver discounts in my state.

The company is not a good company. I’ve had to go up against them when their customers do damage to another party and they do everything they can to get out of paying for the damages their customers do! It’s absolutely wrong on so many levels to put a victim through what they do after they have been destroyed by the actions of another and the last thing a person should be worrying about is how the medical bills are going to be paid when you didn’t do ANYTHING WRONG.

I have been using Geico insurance for decades and have found them to be a moderately reliable company. I am able, due to my own and my spouses driving record, to insure both of are older vehicles (my 2002 Volvo S40 and her 1999 Mercedes Benz) for around a dollar a day. Granted this is the minimum coverage required by California law, but California law is quite exacting. Plus, the joint value of our cars is less than $4,000.00.

Do years ago it was cheaper than the others so that was a good thing but the problem now with Covid they had not read used the rate as other insurance companies that’s why I gave them A four out of five rating. If I will compare a lot of insurance companies are offering much cheaper rates and I will probably change it in the future.

I have been a Insurance Adjuster/Appraiser and Body Shop manager for over 30 years. I have dealt with just about every Insurance company and in my opinion GEICO insurance was the worst company to deal with. From the start of a claim to the finish they were difficult to work with. I would not recommend GEICO Insurance to anyone. The old saying is true that you get what you pay for.

Got in an accident that wasn’t my fault. I got rear ended at a stop light. My insurance then sky rocketed. Aren’t we supposed to be protected through insurance and not punished? Also I canceled my plan and they continue to say I have an outstanding balancing .. My parents were month to month and up to date. It’s pretty frustrating going with Geico. I’m looking elsewhere.

GEICO punishes you for canceling by making you call in and deal with average wait times of 30 minutes to an hour and deal with very poor customer service people who will not take no for an answer. They treat you poorly and don't listen to you. They make you say cancel the policy 7 times. Ridiculous process and this shows how horrible they really are. They are charging me $1400 a year more than Allstate and State Farm is quoting me for my 4 cars. Have been with Geico sadly for 10+ years and they are ripping me off. No tickets, no accidents and they think I'll just pay more and deal with their high prices and crappy service. Goodbye losers!

Within the last week, Geico was supposed to take my monthly payment out of my bank account but there was no transaction by them made for that account. I contacted Geico and explained the situation and they said the payment was made, so I double checked the account and none was made at all. They told me it may take a couple of days to go through. I used that account to do another transaction and it was shown in my bank statement by the next day. I got an e-mail from Geico stating if I don't pay the payment within 2 weeks then I lose my car insurance with them (they sent me a cancellation policy). So I contacted Geico again and told them the transaction is still not showing up on the bank account they're supposed to take the payment out of and that I've been trying to make the payment with my bank account but it keeps saying, "Enter a valid checking account or select another payment method."

I have had insurance for a considerable amount of time. For years I was with another insurance company because it was the company my parents dealt with. Can I tell you by switching to GEICO I saved myself so much money! The premiums are reasonable, the customer service is great, and I am beyond pleased. I highly recommend them to young drivers, drivers who have had insurance for a while and are looking to bundle. You will save yourself a lot of money and you will not be compromising the quality of coverage.

I have dealt with multi Insurance Companies through the years as an Auto Damage Appraiser/Body Shop Asst. Manager and as a Body Shop Manager and GEICO Insurance by far was the WORST company to work with. Their Parts policy plus management teams were the most difficult to deal with from the beginning to the end. Would NOT recommend them to anyone.

Have Geico Roadside Assistance Insurance and has my car towed to the dealership to get repaired. Was unable to pick the car up to take home because I just had back surgery. They said to get the car towed back to my house they would have to charge me because they “only allow one tow per breakdown” and any tows requested after the first one would have to be paid out of pocket. I was told by Ivy S, the Geico rep who set up the tow that they would be able to take care of both tows. This was very misleading and borderline fraud. Definitely go with Triple A. They do a great job and genuinely care about their customers. Geico Roadside Assistance? Not so much.

First, I have been a Geico customer for 27 years. They have covered my auto in 3 foreign countries and 3 states. I have been a strong advocate for them. Customer service was always quick and efficient. THEN... I moved to Florida, again. With no accidents, discounts for safe driving, defensive driving courses, auto with safety factors, excellent credit score, and no debt, Geico doubled my six month policy - apparently just because I moved.

I've had Geico auto insurance for 48 years without a claim. When my wife died, I took her name off the policy. Geico upped my bill $60 a year because I was now "single." So don't tell them when a spouse dies.

Been a GEICO customer since 2000 and recently in the last three years my insurance just keeps going up and I am at almost $1000 every six months. Never had a claim and I am the only driver on the policy. I switched to a better policy with Progressive and now for 4 days, I have been trying to cancel and the wait on the phone is over 2 hours. Every time the wait time states 20 mins but have to wait over 2 hours, this evening after 2 hours someone came on and I am running to the phone screaming hello, and she literally said 2 hellos and put the phone down.

This starts because Geico withdrew over l $300 from my bank account as well as caused me to have three bounce check fees because they continually ran a check for money that I didn't owe them and they were already paid. Initially they said they will return the money but it would take 7 to 10 days. it didn't take you 7 to 10 days to take my money out of my account and I have other bills due so that answer is unacceptable. Now they went back on that promise and refuse to refund the bank check fees and the amount of $75.

I had a wonderful policy with Geico for 3 years. Then out of the blue, they made a mistake on my policy with billing and blamed for it. They wanted to charge me $120 twice within days of each other, during a pandemic!! Switched to Progressive for a much lower price. I hope they treat a valued customer better over the long-term.

I have been with this company for over 20 yrs...in the past few years I had my very last 2 claims...neither an at fault accident...One was roadside service; the other my car was stolen and recovered. Both times the adjusters were either nasty or lax in following anything up. The company is always raising their rates..I paid every six months in 4 pays ea time...this time I requested a lower rate since no longer driving hardly at all...their payment added to more than the quoted six month rate even including the ridiculous $5 payment fee...

It saddens me to write this review, as I have been a Geico customer for years now. I filed a claim, and it's taking almost 2 months to simply declare the car as a total loss. It has been a very painful and stressful ordeal dealing with the Geico adjuster for things as simple as a phone callback. I am disappointed with the lack of "excellent customer service". Which ironically is the first thing you hear when you are greeted by your adjuster's voicemail every day. When they are collecting your fees, it's all lilies and roses... The moment you need to put your policy in play and rely on their associates to help, it has been one of the worst business experiences ever.

This by far the worst ins I've ever had. I paid higher premiums with them. My brother is still with them. Never filed a claim with them and now had a wreck and they have been fighting ever since to get their claim paid. Every day it has been something different. He pays for full coverage and car rental. They refuse to pay for their rental car and to pay for their car. RUN FROM THIS COMPANY. THEY ARE THE WORST.

We have Geico for years now that we need them they are not there to help. They have very poor quality customer service with my auto claim. Will never recommend this company. They charge highly price for assistance received is very poor.

I've been a Geico Customer for nearly 7 years. From my experience their claims service is horrible. They try to use after market parts that will void your warranty. They will try to have you pick up additional costs beyond your deductible. If you have a fender bender the fun begins. Two issues. First we were hit. That turned into a giant mess then finally got my deductible back after covering the bill myself. That took nearly eight months. Second time, hit in a parking lot by a auto lube employee who ran from the scene. Shop proved a video claiming they were not at fault. Now facts don't matter because the adjusters don't listen. Bottom line I was hit so hard that my SUV had nearly $9000 in damages. Yet the other vehicle had a minor blemish on the bumper cap. After nearly nine months it was settled in arbitration.

Was with GEICO for 22 years without an accident. Made the mistake of not looking around until I noticed high price of insurance on modestly-priced new family car, in relatively good accident rate area. Co-worker with car almost 3 times as much (Corvette) wasn't paying much more with a different company. Turns out GEICO was charging me 3X the rate that Progressive currently is, without any accidents and with 22 years of loyalty. Their commercials make me laugh, right before they cause the acid reflux right afterward.

GEICO INSURANCE might be very affordable at first. Once you get your 1st accident, it's easy to find out GEICO Insurance becomes your Nightmare. Wanting to repair what is not repairable, wanting to replace with Aftermarket parts and cheating repair facilities. What does it take for them to pay attention to their clients and doing the right thing.

I'm betting most of the positive reviews were made by GEICO employees as they know ConsumerAffairs can't question every single one of them. As I'm writing this, I just got done canceling a geico policy I never asked for and even rejected when it was offered to me. Apparently, this female agent decided she was going to get a quick boost in sales numbers at my expense. Geico, if you're reading this you need to keep tabs on the names of each agent and which customers they signed up for policies. On top of all of this, my parents quit using them as they repeatedly tried to scam my parents. Absolutely ridiculous, people don't give up your humanity for greed!

I have been with Geico for over a year now, and recently sustained a Total Loss Claim on my vehicle, which was financed. Ten days after the accident, they told me they needed the title in order to issue payment. (The vehicle was financed... I did not have the title. The lienholder held the title.) They then sat on the lien for another week, before paying the balance. They then told me they had everything they needed from me, they were just waiting for the title from the lien holder, in order to issue my check. 3 weeks in, they tell me they need a Power of Attorney form, and that I can fax one in, and my check will immediately be issued. I fax it. I call two hours later. They tell me it takes their fax machine up to 24 hour to load things into the system, but as soon as it loads, my check will be issued. (This is a Friday.)

I was rear-ended in my sport car while sitting at stop light in Virginia back in January, 2020. As of today as I write the review 09/25/2020, the claim is not settled yet!!! Yes GEICO decided to total loss my car and pay me less than the market value of the car because they use 3rd party company (The CCC ONE® Market Valuation Report reflects CCC). I tried with everything I got to show them what the car worth with all the aftermarket parts on it but like if I was talking to a dog. Spoke with one supervisor (Charlie) and (Zachery **) | R7 Auto Damage Manager claim didn't go anywhere with them. Just waste of time. My only option is to take the company to court which is at my expense not mentioning I have a totaled car I'm paying to store and the pain I'm going through. I wouldn't recommend Geico to anyone.

Michael ** assisted with an error I found on my parent's policy with professionalism and in a timely manner. I can't say enough good about Mikey, he has restored my faith in Customer Service staying in contact with me from start to finish. This was quickly resolved and a new policy mailed within 24 hours. Thank you Mikey for all you do, you are appreciated. I feel like we made a personal connection on a professional level. I would recommend anyone in the Saugus area/surroundings to consider GEICO Saugus with their insurance needs.

I spent 5-6 years with Geico insurance. I had car insurance with them and renters insurance for a year as well. In the 5-6 yrs I never submitted 1 claim to them. Not 1. I started making deliveries for a food delivery service once in a while to make ends meet because I was diagnosed with cancer in 2015 and after having chemo and radiation treatments I was unable to return to the carpentry business. I received a call from geico telling me that I could not make deliveries and either I needed to stop delivering and get a letter from the company stating I am no longer delivering for them or I would have to get a policy with another company. I told them I needed to make ends meet so I could not stop. So I was told that I only had 1 more payment due on my existing policy, I was told just to make that payment and re- consider staying with geico.

On 9-8-2020 I switched Auto Policies from State Farm to GEICO at the New Port Richey Fl Office. I talked to agent Barbie ** who was so nice and helpful. She gave me a 15% discount and beat the rate I was paying at State Farm by $224.81 for a 6 month period. Since this is my first experience with GEICO I will have to wait until the 6 month renewal to see how great the rates will be. In the meantime I was really happy with Barbie with the great service she gave me.

When you have a problem - such as a flood - they come through without any problems. The agents are courteous and helpful and put your mind at ease that all problems will be solved. They come out and look at the problem and tell you to relax, everything will get fixed and in a timely matter.

I took out a 6 month auto policy. Government said everyone was to get a discount which I did in June with reissue of policy. Then in July I found a policy with a different insurance company with cheaper rates and better benefits. When I cancelled my policy with Geico in July they billed me the discount of $95.24 stating I only get it if I stay with them. So I don't get the Covid-19 discount that everyone else received. I do not believe this is right and will never recommend them it a soul.

Been with Geico for years. Had 2 auto policies and homeowners. Never again. Went to pick up our new Jeep (3rd lease) and our insurance was all wrong. After 4 calls and 3 different insurance cards they got it right but they then tell me that my monthly premium doubled. I tried for 3 weeks to have them correct problem but they wouldn’t so I went to another company for the same price I have been paying for years. Today I get a bill from Geico. Stating that because I canceled them they were taking away the credit they gave us for Covid. Now they have lost my homeowners. Stay away from them. They are bad and don’t care.

I signed up with Geico a year ago for auto insurance and this has been the most horrible experience ever. They are by far the worst insurance company I’ve ever had to deal with! I had a 12 month policy where my payments were to be auto drafted from my bank account every month. Months before my policy was due the end I received an email stating they were giving all their customers 15% back on their annual insurance amount. So I thought that was pretty great of them. Months down the road my policy is coming up on its end date and I actually got a quote from another company and found out I can get full coverage for less than what I’m paying Geico for minimal coverage! Geico Wanted 3X what the other co was charging for full coverage!

My Mercedes got hit in my complex lot over night while it was parked and had extensive damage in December. It took until June to finally get an adjuster to give me an offer and they wanted to get parts from a junkyard for the repairs and "repair" a wheel that had been bent and causes a vibration. I told them I did not want to repair the vehicle and wanted to trade the car in and use the insurance check as the down payment (I own the car and there is no bank lien so the car does not have to be repaired to protect the bank). The adjuster wanted me to have it repaired, probably so they could use junk yard parts. Estimates from 2 highly rated body shops were almost twice what the adjuster wanted to offer. It's 9 months and I still have not had this settled. Read your policy. They will use used parts from a junk yard if you have an accident - even one not your fault.

Can’t speak to adequacy of coverage because I never used it. Since I cancelled it’s been a nonstop nightmare. They keep sending bills & threatening sending us to collections. I’ve sent proof of other coverage which has been ignored. BEWARE.

Two times in a month Geico took money from me, that they assured me would not be taken. Postponed or canceled in more than adequate time and still took money. If that is not bad enough they say 5 to 7 business days to get my money back. Horrible service! Stay far away from this greedy, horribly ran so called company!

Geico NEEDS to address glitches in its billing system. When they allow for entry of a new billing method, they need to ensure funds are taken from the updated account, NOT the previous account. AND ... when a refund is requested and issued, they need to ensure FUNDS ARE REPLACED TO THE EXACT ACCOUNT FROM WHICH THEY WERE TAKEN! — Not the last account from which a payment was made! Furthermore, it is unconscionable to respond to a customer’s problem by claiming “There is nothing we can do.” There is always a solution. Geico supervisors apparently are trained to ignore customer’s needs without striving to resolve the issue. Terribly disappointing!

In August of 2019, I was in an accident. Another driver had pulled out in front of me and I did not have time to react. By the time I had hit my brakes, I hit him. While his vehicle had minimal damage (scuff mark and minuscule dent in the bumper), my vehicle had ALL airbags deploy, it was leaking fluid, the front end was smashed to pieces, etc.

I've been with Geico for almost 20 years. Recently my car was stolen. And I got a bill for my stolen car. I've been on the phone now for 20 min., during which time I've had to listen to obnoxious music and Geico pitches. Can't wait to switch car insurance, or maybe I not have another car. What a pain!

Since switching from Progressive due to rate increases from my first accident ever, I’ve been lied to about my rate, threatened by a member, been on hold for simple questions over 45 minutes to an hour, and received little to no help when calling or using the app. Progressive never treated me this way. I was locked into a decent rate with Geico and then once I signed they told me they found something on my DL record that was an administrative mistake by the state of Florida.

I went to Geico, their price was reasonable for full coverage on my Mercedes Benz, however a couple of months ago, I had an encounter with an unexpected situation where a man threw a big log on my vehicle damaging the left side, bumper and headlights along with pain, I quickly went to Geico for my vehicle to be repaired, their customer service I give an A+. The place they sent me to was fantastic. However I was very disappointed to find unoriginal parts to my vehicle.

I will not discuss in details how in 1995 they "canceled me" after one of their employee's daughters (15 yr. old) hit me in the driver's door while I was at a red light and they conveniently said "we're sorry, we didn't get your payment last week so we canceled your family policy"-after having them for 4 years. Or how the girl had no dl and how I was 8 1/2 months pregnant and it threw me into labor or Geico's nasty attitude.

After 18 years at Geico and over a 100 percent increase in price for my insurance and minimum coverage I had enough and moved. After I called to cancel they told me they will reduce their rate by 40%. Who does this to a customer that has been loyal for over 18 years. I will never ever do business or recommend this company again. It’s sad because they were really good in the beginning but after an accident and speeding ticket everything changed.

I purchase a policy and then decided to cancel. They said they'll refund. Waited a week still nothing. I complained and they gave me a refund date and that passed. I ask for proof of transaction and still nothing. As of now still no refund going on 3rd week I believe.

I stay with Geico because, by far, for me they have the best premiums. However, my Mini Cooper was vandalized 7/10. My car had to be towed because the thieves took the battery and cut some engine wires. Instead of taking the car to a Mini repair shop (they are notoriously hard to repair), they tow the car to a Ford dealership in Conyers. It’s been approximately three weeks since it’s been at this dealership. The original adjuster quit, and no one bothered to call me. I called the 800 number and tweeted before I received help. The new adjuster is smug and not helpful. His supervisor and the repair shop apologize incessantly. I don’t want apologies, I want my car. At this point, I am afraid they won’t fix my car well or I will have to wait another month for my car. I want what I pay for. My car repaired and it returned.

I was with them for 10 plus years, never had accident, not one ticket, yet my insurance kept increasing, even when cancelling my auto policy they did not even work to keep my business, the call was cold. They never explained they had giving me a credit in July and when I cancelled my account they turned around and took the credit back and charged me for cancelling the policy. Not - surprised, they care about the money than the Customer, did they forget we are in a pandemic!