GEICO Reviews

Overall I am happy. Sometimes it takes a little longer than expected for a claim, but customer service is what makes it shine. I have always had my requests responded to and never an issues. They were prompt, friendly and overall good. The coverage itself is good too and cost is comparable to others, if not a little cheaper.

My insurance goes up 30 dollars every 6 months. I was recently in an accident and Geico wasn't horrible, however, I have not received any payment for loss of wages and my insurance has went up 60 dollars a month!

Geico is an amazing car insurance company. They work with you and will provide the best service to you. I was in a car accident where someone hit me from back and totaled my SUV. Geico gave me the best deal there was and cut me a check within a month. They even helped me with renting another car because I was hit from back, it was considered a no fault on my part so my insurance rate did not go up and when I got another car. I decided to have my fiance included in my policy and they didn't give me a hard time at all. They not only added him to the insurance policy but they also added his name on the actual insurance card. They are a wonderful company to have and they work with you to make sure all your needs are taken care of. I would highly recommend them to anybody looking for car insurance.

My insurance is very good and they are very easy to deal with. Their customer service is decent. Whenever I had a problem, I would call up my insurance company. When I talk to a representative, they are usually helpful. Also, when I make the phone call, I am never put on hold for a very long duration. When I talk to someone, my questions are answered. Also, my coverage is also good. It makes me feel relaxed because I know I have coverage in case anything bad happens. It is reassuring.

Geico is quite frankly number one. Just last year while driving home from a final exam. I was in an accident due to feeling exhausted from little sleep. All I had to do was exchange insurance information and call Geico. Within 20 minutes, they had someone out to collect my car while I was taken to the hospital. By the time I got out of the hospital which was 4 days later, my car was repaired. My premiums didn't increase at all because I was founded to be not at fault. I am so grateful for their investigation practices to absolve me of any fault.

I really love Geico. I have had them several years. My husband had a couple accidents but they have never raised our rates. Their rates are very fair. We have 2 cars covered. When we totaled our one car, they let us keep the car but also gave us the book value for it to fix if wanted to.

For several years, my partner and I had GEICO car and renters insurance but later switched over to a superior insurer, Liberty Mutual. GEICO certainly pays a great deal of attention to advertising and marketing, which is sometimes quite clever and memorable. Unfortunately, their service and value is mediocre to average at best.

I was driving to work on a very snowy day. I was merging into the highway and a tractor-trailer truck did not slow down and hit the drivers side of my car. Luckily I was not injured. I contacted my insurance company (Geico) and they handled everything for me from beginning to end. I only had to tell them what happened and they took care of my claim for me.

Was hit and totaled in an accident with a brand new car that was only 4 months old. Received when car was purchased an incentive discount (standard with all Hyundai cars). Geico subtracted the incentive from payment to finance company and because of this my gap insurance would not pay balance.

I took on Geico about fifteen years ago when State Farm rates were too high. The rates have always been fair and I have never seen car insurance as a great expense when using them. When I have done a call or online chat, my questions and issues are resolved quickly and accurately. I have heard from others horror stories about their coverage after an accident, but I have been lucky enough to have not been in an accident under them, and used a car rental policy once. Any experience that I have had with them is good and I will continue to use them in the future.

The folks at GEICO have been good to me. Several years ago they were the only auto insurer to offer coverage after I lost insurance while out of the country. Now, as I move to a new home in another state, they have been very efficient about setting coverage in both states. The only time I had to deal with them for a claim they were quite helpful in coordinating efforts with the other companies involved. Talented phone agents and good coverage at a decent price makes me happy.

Geico has been my Insurance Provider since 2006 and have always been great in the way they handled any mishaps that I had. They always provided great customer service in getting any claim I needed processed. I will continue to have them into the future and expect them to handle my insurance always.

I have never had an accident where a claim has been filed on my insurance. There was a time when I had a wreck and I talked to the agents, but nothing came of it because there were no damages. They were nice and courteous. Also, the accident forgiveness was given to me free of charge, because of my driving history. I was very pleased about that. The fact that they were giving that to me made me feel proud and safe. It made me feel like they cared about me as a person and were concerned about my safety. Overall Geico is a pretty good insurance company for drivers.

My car caught on fire in the garage because of a shoddy oil change and the rep was very clear in how they broke down the numbers for me and though the coverage was oop cost was way more than I expected, I was thankful for the help during such a vulnerable time.

For many years, I had GEICO car insurance. Because of a security measure at my bank to prevent identity theft, my account numbers were changed and I forgot to change my direct deposit information with GEICO. That month, GEICO couldn't withdraw the money from my account and promptly terminated my insurance. I didn't know it was terminated at the time. A few days after it was terminated, I got into an accident and my car was totaled. I contacted GEICO and found out about the problem. I then tried to reinstate the insurance since I was with them for so many years, but GEICO was happy to deny coverage for that claim. I feel like any service that cared about their customers would have seen how long I was a customer and realized how the unfortunate payment situation happened and covered my accident. GEICO seems to do everything it can to get out of paying out after you've spent so many years paying in.

I've been with GEICO for a very long time and I have nothing but positive things to say about them. The services I've received have always been top-notch and professional. The customer service reps are friendly and helpful. And lastly, the one time I had to process a claim with them went very smoothly with no hassles. Overall, I would recommend GEICO to anyone looking for an excellent insurance company.

I like Geico because they are the cheapest insurance I have been able to find for my car. They also have an app which shows your insurance card so as long as you have your phone with you, your insurance card is there also. They also have auto-payments so I don't need to worry about accidentally missing a payment.

After 20 years of being a GEICO customer and never having had an accident, I had two within 3 months' time. My car was totaled, and the new-to-me car that replaced it hit a co-worker's rear bumper. GEICO settled her claim quickly, & I received a check for my totaled car quickly... In fact, the GEICO adjuster came to my home to give it to me. The best part? GEICO is still insuring me.

So I was with Progressive for 15 years. I decided to shop around and Yes Geico gave me a lower rate. I switched over to Geico. My daughters car gets hit by another Geico customer. The other driver get the ticket. I then receive a cancellation from Geico. I called and was told we were high risk. I asked how can this be if my daughter was not at fault. They were not very helpful. I asked if the other drivers policy was also cancelled and they would not answer my question. This is very unfair business and the customer service was not very helpful. I am so disappointed with this company. I am now back with Progressive. Yes you pay a little more but the customer service is Amazing! Careful with this company!!!

Geico's insured ran a red light on the highway and tipped over my 7 ton RV conversion with a minivan, doing 16 thousand (plus) dollars worth of damage, according to the body shop it was taken to post-collision. After giving me the runaround for six months, passing my claim between no less than five claims officers - none of whom apparently bothered to make themselves familiar with the incident - their phony "inspector" claims their insured did only "58.00" in damage. Due to the times I park my vehicle, this inspector COULD ONLY HAVE PERFORMED HIS "INSPECTION" IN THE DARK! His "report" makes zero reference to the MASSIVE damage to the shell of my vehicle - damage which is ITEMIZED in the body shop's estimate.

I am an unsatisfied customer of Geico. The claims process I am involved in has been so frustrating. My adjuster is impossible to get a hold of and Geico is determined to total a perfectly driveable car just to save $300.

They have really good and fast customer service. They are also helpful and have always had great prices for me. All claims have been processed without issue.

Geico has been a good company overall but when we used their roadside service after hitting an animal, it took hours to convince them to send a tow truck even though we paid for the service. It was the middle of the night and the middle of nowhere.

Geico has been great car insurance. It was one of the easiest to get a quote from and the easiest to tailor the coverage to what I was looking for. In terms of the coverage, it's been solid. I've had two instances where I had to report a problem (accidents that weren't my fault) to them. While I can't say it's the fastest process in the world, they are thorough and it works out in the end. For instance, the accidents weren't my fault, so it took some time, but even after making sure everything was fixed and paid for, the deductible I paid was eventually refunded. That didn't happen with previous coverage I had. So all in all, I'd highly recommend Geico, it doesn't have a personal touch, but that's about all it's lacking.

On a whole I think my insurance is okay. When I got it I thought I would be saving a whole bunch of money. That really is not the case. There is cheaper insurance out there but the customer service is awesome.

I had never used Geico before but in the four years I have used them they have been a very good service. Their customer service is top notch in that they get back to you right away. Their website is easy to use and has a number of convenient options, such as you can print your insurance cards off the site and/or have them mailed. It's easy to manage your account through the website without ever even speaking to a representative. The one month I was behind due to payments I expected not coming through, it was easy to go to the website and postpone my automatic monthly payment for a few days. You can do this once per policy term. I found this very helpful and was surprised and relieved at how easy it was to do. My rates are good, although my policy fees do go up a bit each year. But, this is probably to be expected, though it is a bit annoying. Overall I think they are great.

It's a great company. I think the value is really good and they've been helpful in answering any questions I've had. They are the best insurance company that I've come across so far. That is why I like them so much.

The great thing about Geico is that every time I renew my insurance policy, I can talk on the phone with a really knowledgeable person about ways to cut my insurance bill when that is possible. The agent will spend a long time going over each and every coverage I have to see if I still need it. I have been able to lower my costs several times with these conversations. Another great thing is that I was late paying my insurance bill one time and I called Geico. The agent was so nice and allowed me to renew my policy on the phone with no problems and no penalties. The communication with Geico has been great for over 20 years.

I have never had any problems with Geico. It was easy to sign up with them and did everything through their website. It's easy to add drivers or makes changes without having to talk to anyone. It was the cheapest insurance that I could find.

The price is reasonable, at least within the constraints of my high priced state (New Jersey). We've only had to file a couple of minor claims, but both were paid promptly. Customer service was competent and friendly, with a minimal amount of red tape.

Not that long ago, my family and I were in an accident in a Dairy Queen parking lot. Someone who wasn't paying attention backed up into us while we were leaving the parking lot. He hit our bumper and caused enough damage to need repairs. But we were still able to drive back home. When we contacted GEICO, we gave them the details and everything that happened. They processed our claim right away. It was within a few days. Our car was fixed within the week. So we didn't even have to get a rental car. Which was great. So the whole process was easy and simple. It almost made everything back to the way it was before the accident. Except the memory and how everyone felt after it happened. But they did a great job and made the whole process as painless as possible. So I'm glad we decided to have GEICO as our car insurance carrier, because they were there when my family and I needed them.

While overall I wish my costs were lower, I enjoy GEICO's customer service. My insurance has crept up a bit for the last few six month periods, but when I called in as to why they were able to tell me why that was, apparently there was a minor accident on my record from years ago that will drop off soon, and then my costs will go down. I greatly appreciated this interaction with their service.

I started with a rate quote from Geico in June of 2018. I had to get a new policy due to my policy expiring and the quote process was great and simple. I got my policy with a discount for recurring payments, I didn't have to talk to a person either.

I have used this company for years with no problems. They make everything about buying insurance easy. They have online service that includes apps. I trust them and will always stick with this company. I would recommend this insurance company to anyone.

I have Geico for about 2 years. I only have liability but it works for me since I have a used Honda. The premium is about $200 for 6 months and it's about as cheap as it get. But it still provide all the features that you would expect from the more expensive competitors. Things like companion app for mobile phone, online claim filing, online chat for customer service. So far I hadn't have a need to contact them but I know the option is there and I just where to go and who to talk to to get the information and service I need. Their website is well design, load fast, and easy to navigate. Add new service or making change to your account is a breeze. Overall I would recommend Geico to anyone who's looking for auto insurance.

I've been in a few wrecks and they've always taken my side. I've got no issues with Geico and think they are a decent insurance company. I've been with them for 7 years now and the prices have been pretty reasonable as well.

Well I have used Geico for a long time and so has my parents. In my opinion they are good. They don't have the best service I would want but it's enough and they're always there when something happens. I am pleased with them to not be looking for alternatives.

I have never had to use them personally for a claim yet, however everyone else has told me they are easy to deal with. They will be able to handle your claims in no time. They are also very helpful during the process.

I really used to like my insurance company. I had all these discounts from being a good driver for 5 years. We had no accidents or anything. Then I got one ticket and it was a one-point penalty for rolling a stop sign and my policy just about doubled!

The customer service we receive is exceptional. The hold times have never been any longer than about five minutes. They have always resolved on the first call. I have never had to call them back more than once for the same issue. The claims turn around time is great also. I have only had one incident but they handled it with ease and in a timely manner.

I feel that the company has really put a great effort in to making your insurance more affordable and it allows you to get discounts being in or a part of a family that is involved with a government agency. They provide coverage for pretty much any type of situation or coverage limit you would like.

Geico was great. They are very well informed and made me feel as though I was on the right track. They were on time and very prompt. Very nice. I will use their service whenever I need them. I am very satisfied.

Geico was the first company I did business with. They understood my needs and kept the conversation at a level where I was comfortable understanding what was being told to me. I never felt like they were trying to milk the situation and get more from me that was needed.

I have been insured with Geico for many years now as well as my husband and son. We get full coverage and are satisfied with the amount we pay. We pay monthly for 4 months, have no payments for the next 2 months, then resume payments the next 4 months, etc. When I had a fender bender, Geico handled the claim efficiently, and I was satisfied with the outcome.

Geico have been an outstanding insurance company. The prices have always been perfect for what I am looking for. Also, the customer service has been absolutely great. Any time I had a problem, I would call them and instantly be helped out.

Geico is just an average insurance company to me. They are not the best but they sure are not the worst. They are pretty easy to get insurance with but they do not always offer the best coverage. Their customer service could use some work because the agents aren't always as knowledgeable as they should be. Sometimes you get a little push back when you file a claim.

We tried Geico and were insured with them for 3 years. Each and every 6 months they raised our rates about $50. Each time we called we were told that unfortunately we must assume the risk for all other drivers accidents and bad driving habits. I have never had ONE accident in my life or ONE ticket and am 66 years old. My husband has the same good driver record. This last time we got our renewal they raised the premium to be $86 more each month and again we got the same song and dance. We also learned through some research that Geico had put us in a "high risk grouping" which allowed them to charge more. When confronted about this they had no explanation other than---you guessed it--they told us we needed to assume the risk for all other bad drivers on the road and their accidents.

Service has been great, they've always responded to my concerns in a timely way. I don't really have any major issues in any category. Prices are decent and don't fluctuate, and they have a lot of easy ways that I can pay on my bill. Overall I really love the service.

I really love this insurance company. I've been with Geico for the last 15 years and at first got hooked on because of their witty commercials. But after working with them through four car accidents, I have found that every time, my phone call is answered by someone who is knowledgeable, quick and empathetic. Even when I'm in an emotional state, they kept calm and asked the right trigger words to enable me to speak.

Great customer service via phone, especially through the entire claims process with all involved agents is key to being good a good coverage provider. If even one person involved in the claims process is hard to communicate with or unpleasant to deal with, it can really break trust in the insurer. Also the price is equally as important.

I've been with Geico for over 8 years now and have enjoyed their services quite extensively. Thankfully I haven't had to use my auto insurance, but they've dropped my bill in the past as well as times when I have moved and I think their services are great for the price.

My auto insurance is through GEICO. I would say overall I am pretty pleased with their service. I have not had any issues with them and I have been with them for over 5 years now. I feel like their prices are very competitive. In fact, when I switched from Allstate years ago, I saved quite a bit. Their customer support is also excellent. It is very easy to get in contact with someone when you have an issue with billing or just a general question. The last time I had a flat tire, I called them and they sent someone out right away. They even updated me on the driver's location. Overall I would definitely recommend them to anyone looking for new car insurance.

I have been really pleased with GEICO. The company has always been very professional and have handled any issues that I have had very well. I intend to keep using them and have no interest in changing to another company.

I've been with Geico for over a decade. They have always been well priced and customer service is top notch. I've had a couple claims filed and they've all been very simple and I've never had to wait long at all for resolutions. I feel like I'm paying a great price and getting good service. I know my coverage is good and I'm not breaking the bank to get it.

Geico is a great insurance company to use as long as you have a good driving history and have not been involved in many accidents in the past. They have great customer service and representatives that will help you out if you get into an accident or need to speak to someone for help, assistance, or to process a claim. I found the monthly cost of insurance to be quite low in comparison to other insurance companies and it is quite easy to set up a policy with them.

So far we have had no problems with GEICO, the price is competitive and we get the coverage we need for our vehicles. When we had to file a claim we had to wait a little bit to get all the right paperwork in but they fixed the car in a week once everything was in order.

I switched to GEICO because they were the only company I could find that would offer the kind of coverage I need. I could have gotten a better deal from other companies, and I would have preferred their customer service, but the terms they had to cover my specific needs were too convoluted in many cases, and in others just didn't exist. That's why I use GEICO. Not because I prefer it, but because I need it.

I really like Geico. When I first started driving I used a small company and it would difficult to get answers and help. They were only available during business hours. Once I changed to Geico, I received more services at a lower price. It's very convenient to be able to access everything online and at any time of the day.

Geico has affordable rates, offers a wide variety of options to fit most needs and they take care of claims quickly. In addition they offer a variety of discounts that can help lower your insurance cost even more.

I like Geico because their customer service dept. is always courteous and helpful. I also like that they are cheaper than other insurance companies I've researched. I like not having to go somewhere to do business and can always reach someone when I call unlike some other companies where I've left email message and never call me back.

Geico offered me the cheapest insurance initially and was substantially cheaper than my other options. However with each renewal, the rate has slowly increased despite no driving accidents. But, even so it has still remained more affordable than the other companies so overall I am satisfied with it.

I was very disappointed with their services. Customer service was very rude. The claims process was slow and took forever. My premium was extremely high, and it only got higher later in the months.

Geico has been the best company I've ever had for car insurance. Their service is outstanding and their prices are very reasonable. I'm really glad I made the switch around 8 years ago, I couldn't have picked a better company to do business with.

This insurance company has always given me great rates and great service. I didn't even have a problem when I had to cancel the policy for one of our cars that we sold. They were super fast with no hoops that I had to jump through.

I was trying to turn left in an intersection at the moment the green arrow turned yellow. I slowed down a little as there were pedestrians crossing the intersection, when a lady from the opposite side, from rest, hit the gas pedal and hit my rear bumper, apparently a deliberate action to compensate for her already damaged car. A driver who saw everything, voluntarily stopped and gave me his name and phone as everyone saw it was a scam.

GEICO offers amazing prices compared to everyone else that I spoke with. The customer service has been very friendly and went above and beyond to make sure I was happy and felt helped. The website is very easy to use. I recommend them to everyone.

They never really feel like they are listening to me or my complaints. It's frustrating at times. I always feel like I've been left on the backburner and any time that I call to ask about what's going on with my account they always get upset.

I have never had a problem with Geico, have been very accommodating and have always taken care of me with no problems. They understood when I get paid and adjusted the due date. I would like the premiums to be a little lower but they aren't outrageous.

I find Geico to have excellent customer service and to offer a competitive rate. After looking at numerous other car insurance providers I found Geico to be the best cost for the most coverage. Couple this with, as stated, the excellent customer service, and we have a recipe for success.

GEICO's prices are reasonable and the coverage is fair. I really like how I can look up my insurance cards online immediately if need be. I also like the auto pay feature so I don't have to remember to pay my bill.

I've been with Geico for a few years now. I have yet to run into any problems. I've got good coverage. I couldn't really rate the claims process because I haven't had to file a claim yet. It does look easy to do though.

Overall I am happy with GEICO and the service that I have received from them. The only thing that I am annoyed with is the cost. We have never had a claim or a ticket of any kind ever and yet every renewal the cost of our insurance goes up based on the fact that GEICO has to pay out so many claims in New York City so they spread the cost among all people who have them in the entire state.

When talking to some friends, I realized I was paying way too much for my previous car insurance. I decided to call Geico to see how much I'd save by switching. I actually cut my car insurance bill from 100 a month to 50 a month. I've made a claim twice due to being hit by drivers who weren't paying attention. I called up Geico and they were very good at getting everything taken care of. They allowed me to take my car to anywhere I wanted to get it fixed. It was all quite painless. They even were able to get my rental car for me. I really didn't have to do much - Geico took care of everything.

I had auto insurance policy with Geico. Due to an out of the country trip, I placed my car in a commercial storage on August 13, 2018. I reported this to Geico on that day, and was told that 70% of credit in premium would be refunded. However when calling back to Geico on October 13, I was told that there was no record of storage reported in file, and that Geico's policy does not allow backdating, even with proof of storage receipt, so no credit was to be refunded, they could not even track down who the previous employee was, despite their record showing my policy was accessed on August 13. A supervisor said the same thing. This was disappointed, and was totally unfair. Geico employee screwed it up at customer's expense. Incredible.

I have been mostly happy with this insurance. Have had minor claims (glass, small accident with no significant body damage), and never an issue getting inspected and evaluated. Competitive value and love the app.

I switched over from State Farm to Geico because Geico was a lot cheaper for my situation. So far I have been with them for about one year and I can say that I haven't had any issues with this company. My payment hasn't increased that much when I have to renew, and the payment process is simple. I haven't had to file a claim with them so I don't know how that will go, but I can imagine that Geico would handle my claims without any issues. Only time will tell, but for now I feel comfortable with this company, and I don't plan on switching anytime soon.

Geico has been there for me when I had an accident. I was hit by someone without insurance, and Geico helped through the process and fixed my car. My insurance didn't even go up! They are also very reasonably priced. I got quotes from many other companies, but Geico was the cheapest.

I have been a customer of Geico for many years. We initially switched because of price. Their customer service has always been extremely helpful and friendly and easy to reach. I like the options of the easy to use app, website, online chat or phone calls. Coverage is customizable and you can also bundle with home insurance, renters insurance, etc. for more discounts. I have no complaints about this company and feel very confident about my coverage and policy.

I have had GEICO auto insurance for about 5 years and while I have only had two claims with them the process was so easy and the customer service was amazing! I cannot say enough about how happy I am. You may have to pay a touch more, but it's totally worth it to know you'll be well taken care of during your time of need.

I've had Geico insurance for a long time. I initially got Geico insurance because they were inexpensive and well known. Their customer service was really amazing in helping me get the whole thing set up. I had no idea what I was doing at all but they walked me through the entire process graciously and with ease. They explained all of my coverage options and what deductibles and other terms meant. They even guided me through the whole claims processing system. I later went on their website and was able to read all of this information again to make sure that I fully understood it. Overall going with Geico was a really good choice. It seems like I have the perfect coverage for me and they would be willing to help under nearly any circumstance.

I think my auto insurance is okay. From what I read when I first signed up, my coverage is adequate and I feel I don't pay too much for that coverage. I researched well before I got coverage so I think I did a good job with my choice.

Geico is a great company overall. I don't have any major issues with them. When I needed a claim processed they were fast about it and made everything easy. When I inquired why my insurance was so high they actually researched and discovered that the accident I had, where I was not at fault, was reported to the DMV as being my fault and they fixed it. However, even with that said the rates can be high but that may be because of the state I live in since Geico said rates in my state are high. Their policies are pretty good with customization so you can get a policy within your budget. Their strongest point is their customer service even though you can do a lot on their website as well. Their prices are usually better than other companies. I have used Geico for years and generally am satisfied.

I think that GEICO is a very good insurance company. The rates are fair, the coverage is excellent and I have had no complaints at all. I do especially like the customer service which has always been prompt and courteous. Also, the TV commercials are cute and funny. I would easily recommend GEICO to others because I am sure that anybody would find GEICO to be a good company.

I get the bill and pay it. Never had any billing issues and yet to file a claim so I'm not sure how that would go. The one time I did call with questions they were answered fully and I felt the person I was talking to was competent and knowledgeable. GEICO has meet my needs and expectations from an insurance company and as far as I know, I'm getting a good deal or at least comparable to other services.

I switched to Geico a year ago when my all state policy was up for renewal. I looked around to find a lower price but keep same coverages and Geico beat them by $247.00 and gave me the exact same policy coverage. I strongly recommend anyone to check them out.

I really like this company, the rates are great and have remained the same since I switched over from another big company. I recently needed a tow for my car that died and it was so easy. I did everything over the app and the tow was there in less than an hour and in the shop of my choice. There was no charge for the tow and I cannot believe how easy it was. This company is definitely worth looking into for saving money and still getting as good of a value as say triple A or State Farm, etc.

I have had Geico insurance for 10 years now. In that time, a car I was driving was totaled by a driver that ran a stop sign. Geico took care of it 100%. I barely even had to interact them. I did not even need to pay a deductible, because it was the other driver's fault. The whole process was very smooth. I got a rental car for several days and then they sent me the money for my totaled car. The amount they sent was very fair. Since then, I haven't had any accidents, but I have used the emergency roadside assistance 4 times. 3 times were mechanical failure, and once when I was locked out of my car. All of this went fine. I also feel their prices are fair, and that's saying something since I live in Michigan, which has the highest car insurance rates in the entire country!

I have had Geico for the past 15 years. They are wonderful. I never had a problem submitting a claim and my rates have only increased a miniscule amount over the past 15 years. I'm lucky I only had to file one claim with them and that was for vandalism. They were helpful and quick.

Geico is a very reliable auto insurance company. I first turned to them when I was in the market for full coverage on my new car. Geico had very competitive rates compared to the competition. What set them apart was the hassle free process of acquiring the information needed to make my decision. Customer representatives were very quick to answer my questions over the phone and through online chat. Their explanations of the systems they had were clear and concise. Instant savings are to be had when switching to Geico and they go out of their way to make sure you are getting the best rates. Overall my experience with Geico has been very pleasant and I continue to see a future with them.

I think the service provided by Geico is quite good. It combines a good balance of price value and quality service. It has pretty decent coverage and is available in many jurisdictions. Overall, I am satisfied with the service.

Very good coverage and affordable at that. I did about 6 different quotes and they beat the others by a landslide. I've tried twice since then to beat them and can't even get close. Good company, good service!

I really like Geico insurance. They have amazing customer service, and it is affordable. I love that I can do just about anything from their website, so I don't have to deal with talking on the phone.

I really like my insurance, but moreover the customer service is fantastic. I never have any problems when I do have to call in, they answer promptly and are more than helpful. Everyone I've spoke to so far has gotten me what I needed when I needed it, in regards to payments and coverage questions.

I've had no issues with their service since I got Geico about 5 years ago. I don't have that much contact with them but the couple of times I had to call in to confirm something and resolve a claim against me, the process was more or less painless and efficient. They seem to have younger, more capable people in their call center that help to resolve things quickly so that I can get off the phone and get back to my life.

This is an outstanding insurance company. I've had the policy for over 30 years and have never been dissatisfied. I have roadside assistance and they have been fantastic each time I called for them. They stayed on the line for me and then called me back to see if I was ok. There was a hailstorm in my area and I had an insurance claim approved with an hour. Customer service is great and you never have to wait very long for a representative who is unfailingly polite.

I think Geico is pretty solid overall. Their website is very easy to use and it was easy for me to get an initial quote and pay my bill and find what I need. I think the initial quote I got was much better than a lot of other companies so they are relatively cheap for the coverage they provide. Rates have gone down slightly over the years due to safe driver discount.

I was glad that when I switched to Geico I actually did save money, like so many of their ads claimed I would. I saved about $100 per 6 month policy period. This is well worth it and I would recommend to anyone looking to save some money.

I feel like they have been good but not great. I don't really have any one person/agent assigned to me, but when I do have a problem or need a claim it is very easy to get that in with the app. The customer service has been great any time I had an issue, they helped get me in to a body shop quickly and my car was fixed in almost no time.

GEICO is a wonderful insurance company. They treat you with respect and make customers feel like the company really cares for people. The employees are very friendly and try to help their clients find the best insurance plans for their needs. It is very easy to apply for Geico insurance and if customers have any questions they can call Geico any time to speak to have their questions answered. Geico makes it very easy to have payments taken out of your bank automatically so you never have to worry about forgetting when your payment is due. Their prices are very reasonable and affordable. Geico also helps customers with multiple different types of insurances so they can get all of their insurances through one company.

I've had to deal with Geico once in the last year. My claim was processed promptly and the customer service agent was friendly and answered questions intelligently. I had no real issues with the process from start to finish. Geico seems to be a good value for the money.

I have used Geico for my car insurance needs for many years. I have always been very happy with my service from them. Their app is extremely user-friendly and easy to use and has all the features I need. It's easy to use the app to file claims, pay your bill, postpone your payment, receive customer service, and more. Whenever I've had to call, the reps have been friendly and easy to get hold of. I haven't been in a car accident since I've had Geico coverage, but I'm confident that if I did, the process would be smooth and easy based on my prior experience with them.

I have been a dedicated Geico customer for over 10 years now and counting! Every time I have a question regarding my account or my insurance, what it will and will not cover customer support is always timely and answers in a professional manner! The coverage is extremely cheap, at least in my state it is. I will say roadside coverage is extra but it is very cheap as well for me. There have been a few times now when I have broken down on the side of the road and someone was there within 30 minutes or less to help me out, which I highly value as a customer!

I was very impressed when I first switched to GEICO. My bill decreased by literally 40%. It was frustrating to think that I had been overpaying by so much for many years. I wish I could get that money back. My old insurance company was expensive and I now have the same coverage at a much cheaper price. I do all of my interaction online. Their mobile app could stand to be a lot better, but the website is fine. The mobile app likes to take forever to load and often shows error messages. Other than that I am very satisfied with GEICO and will continue as a customer as long as the bill doesn't increase.

I would recommend GEICO to most people. For the price, this is not a bad insurance. It covers what it needs to and is pretty easy to obtain. The downside is they do not have a local office but their customer service is usually very helpful.

The customer service has always been outstanding, but the real help for me was when my van was not worth fixing. I really didn't want to have a lapse, even though it may be a year or more before I have another vehicle. My agent told me about a "car-less" policy that would let me keep the basics of my policy without having a vehicle attached to it. I could still use it to rent cars or moving trucks, but the best part was not having a lapse in coverage. When I did purchase a new used vehicle two weeks ago, I didn't need a deposit for my vehicle addition, and my coverage was continued, so I kept the same rates from when I had the van 9 months ago. My dealings with the company have been nothing short of fantastic. Great company!

I's a fair price. But it's about to go up this week and it's not that good at all. I hate that I had this for so many years and I don't want to change. I have tell them to lower or find a new place to go.

I have never had any issues with the company and signed up for it because it was what my parents recommended. Fortunately for me, I have not had to make any claims or anything significant. The price is good and fair. The customer service has always been good as well and have had no issues when talking to associates from the company. I would recommend this insurance to friends. I am happy with it.

I am happy with my insurance company. The price is decent, and they are always helpful if I ever need to contact them. I've never had a problem with them. They give me good service, and I honestly have no complaints.

I've had Geico for a few years now and had one claim that I needed them for. They were very prompt and kind when dealing with this stressful situation. I've also called in to reevaluate my insurance coverage and they didn't make me feel sold to or pushed into buying anything more than I wanted.

I find Geico auto insurance to be ideal. First - it is very easy to sign up on their website. Their commercials tell the truth - it can be wrapped up in just 15 minutes. But, that's not why Geico is popular. Their extremely low rates are what propels that. I have friends who pay literally triple what I do for insuring their car - and don't receive better coverage.

Please don't insure with this FRAUDULENT company. I have been in good standing from the beginning since I've insured with Geico and my premiums have been nothing but went up. In response to my inquiry about this NONSENSE behavior, they said it's because they raised every Geico customers premium who lived in the same area as me. And when I had gotten a dent in the rear end of my car from a collision, which Geico admitted was not my fault, they refused to have it fixed since it would take >$500, which is way less than what my premiums have covered.

Brand new customer, I was quoted $187/month, I was fine with that considering I was a new driver. I was immediately charge $289 instead of what I was told I'd be charged. Later I had discovered my auto policy had been changed without my knowledge, and this had caused the sudden rise in cost. Not even a month later they were demanding that I had not paid and wanted $367. Knowing full well I had paid I immediately switched over to Progressive. Best thing I've done. Do not use Geico, they will scam you.

Had Geico for a while then switched to Progressive and geico billed me for the month I switched after I cancelled. They then kept hounding me for the monthly premium even though I was no longer a geico customer and even sent it to collections. All for a month I didn't even have geico! Very shady and I'd avoid at all costs!!

Got rear ended by a lady in a Ford Excursion waiting to turn left onto highway. Arrow was red. Police report filed and made recorded statement to Geico (they called 3 times and were very pushy). Long story short Geico insured said I had it in reverse and damage was minimal so no coverage says Geico agent. Do yourself a favor and do not talk directly to Geico. File police report and get an attorney immediately. This is the only way to deal with Geico to get any positive results. They prepay their attorneys and have a multimillion dollar advertising budget. David vs Goliath.

Beware of GEICO customers! I was rear-ended by a GEICO-customer three years ago and did not get a penny for the medicals I had to pay out of pocket for a Whiplash, Concussion and Post-Concussion and Headaches I’m still suffering from. In MD the claim has to be settled within 3 years - this was in my case Monday, October 1st, 2018. GEICO called me on Friday September 28, 2018 to remind me that there were still some doctor’s reports missing which needed to be uploaded to be able to settle the claim on Monday.

I had them ask why would a cop write two tickets. I've learnt cops profile people. My insurance is now over 300$ and Geico denies giving me insurance for having my first accident that was supposed to be my fault. They haunt you with the past. Unbelievable!

I had an accident on 9/27/2018. I was at fault. I called GEICO while at the accident and they literally took care of everything. Including calling the rental car agency (who called me within twenty minutes to bring a car to me) and contacting adjusters. They were so kind and honest! I have never been treated so well by any insurance company in the 33 years I've been driving. I was so scared and shaken up by my accident and within no time at all, I knew everything was going to be okay. GEICO is amazing.

AVOID AT ALL COSTS! I went to purchase a renter's insurance plan on their website and when it came time to check out, I entered in my credit card information and got a kickback saying there was an issue processing my payment. I thought something may have been wrong with my card so I used another card and got the same issue. I then realized that I was actually charged both times and never received an actual policy.

Used their app to report an accident in April that was not my fault. Never heard from anyone. Received my autopay bill and my insurance went up by $160/year. I called to see why and they said 2 reasons. The accident rate increased in my state and because I had an accident in April. They claimed to have called me on the phone in April and claimed I admitted to being at fault. A complete lie. I have a dashcam and had footage to prove I wasn't at fault. I asked them to provide the recorded call and they ignored my request. And on top of this lie they just raise the rate without any notification. Clearly they are just trying to slide these rate increases by the people on autopay. Shady, shady, shady. I am calling around for new insurance. They just lost me for car, camper, boat and home. A shame they need to be so greedy.

Perhaps Geico used to be a company that treated its customers well, but certainly not anymore. I have had a mostly spotless driving record for 16 years. After a minor incident in which I hit someone's bumper and a small claim was paid by Geico to the other driver, Geico raised my insurance premiums from about $900 every six months to $1900 every six months. That's $3,800 per year for one person's insurance fees. I had been a loyal Geico customer for six years. I switched to another of the major car insurance providers and got a much, much better deal. If you bundle your homeowners/renters with another major insurance provider, you can also get a discount. I cancelled both my homeowners and auto insurance with Geico yesterday -- it felt great!!

We recently called Geico for an insurance quote. Gave them all the relevant information. They provided a quote saving me a substantial amount of money. We committed and paid the first premium. 7 days later, on a Friday, I canceled my old policy and then out of the blue we get an email at 7:30 pm that same day they need to speak with us right away. We called and they tell us that after "further investigation" from underwriting that they are reducing our 250/500 coverage to 100/300 and raising my monthly premium by $1000.00!! Granted our driving records were not perfect but they had all that information the day we called for our quote. Our previous agent warned of this "bait & switch" tactic and she was right! Fortunately we were able to get our previous policy reinstated but Geico was only too happy to keep half our original premium payment. Stay away from this company - no wonder they have a lizard as a mascot.

I started insuring with Geico 12 years ago. After 4 years things were good. Years 4-6 my policy had nearly doubled, I called and after nearly an hour on the phone they cut my 6 month premium nearly in half. Years 6-8 were okay I moved within this time and my premium went up 150 per 6 month period due to location of new zip code. Years 8-10 they slowly increased a little every 6 months. Years 10-12 my 6 month premium has once again doubled. I will be signing with State Farm as they are now cheaper than Geico. After being a loyal customer for 12 years and paying my premiums in full every 6 months I can't believe they treat customers like this.

I decided to purchase a policy online and it quoted me at 113 dollars monthly and I'd be charged that today. I put my card info in and it took out 276 bucks and said it updated my policy! I didn't get any notification that I would be charged more. Their customer service reps are very pushy about getting you to start the policy and that's a red flag to me! Stay away from Geico. Apparently they run a clue report, don't show you the updated charge and just charge you anyways? They should at least put this in the fine print or let you know before purchasing!?

Geico has no customer service in Spanish and does not offer a translator. Even smallest companies offer you, someone a bilingual representatives, what's this? I had an accident, no one speaks Spanish. They ask me to do a declaration and I repeat, my first language isn't English, they force me to accept the responsibility and now I have a demand??

Perfect driving record. Never had a claim. Rates keep going up. Called to really "laid" into them. Said they were a "Class Action" waiting to happen. Was informed they will NOT extend my coverage when it comes up. Good thing though. Checked with other companies and found a policy the same as what I have now and saved 600.00 a year. Number one rated, B.S. First time they raise your rate for NO reason run... Other companies are out there.

I have a 2018 vehicle, I called in for a glass claim and it took 2 weeks to schedule an appointment to get my vehicle fixed. After coming in to Safelite Autoglass they informed me that Geico had put down aftermarket windshield since it would save them money. I wanted OEM glass and they told me that it would be another week and now I'm a disappointed customer since I already wasted time coming down here thinking it was OEM glass. Nobody told me it was aftermarket. It's a brand new vehicle. I would of thought they would of given me OEM windshield. Unhappy customer here.

This company is unjust. We had a file claimed against us for damage of property, and the case was thrown out in court. We did not cause the damage. Not only did they mark our permanent record for an at-fault accident, they have increased our premiums without ever letting us know what was happening. We have been loyal customers for 5 years and we did not cause the damage to the property. The company will not believe us even though the Court Justice didn't hold us liable! Do not use this company. We will be finding someone else for our auto and home insurance. You are criminals.

0 star they deserve! Prices are high af! I chose not to do autopay. They still took money out my account! I only have liability which is $240! Mind you I was paying for gap and full coverage with liberty mutual for just $151! Wouldn't recommend anyone to get insurance with GEICO. They suck! Stay away. They need to be sued.

This is worst insurance company and they will not take care of you even at no fault claim of yours and opposite company accepting that you are not at fault. Also opting for rental coverage during insurance and paying every month for that, they will try not to provide you rental still. Very unfair practices. Choose another auto insurance if possible.

My six months due this September 2018, now my current rate increased from 753.43 to 1,070.13. We have 4 cars and 4 drivers in the family. Last 7 years, we have no ticket, excellent credit scores, we have auto pay from our bank, never late payment. So, I made called twice and spoke with customer service. They said "you have no issue which make premium rate increased?” So they scheduled manager to call me, but never receive any call as scheduled. They use to be very good insurance company, I am not sure why Geico Insurance going this route? I moved my auto policy to Progressive Insurance now and saved almost $400, and I also I just signed my to home Insurance with Progressive as well to get a big auto policy discount. Very happy with Progressive now :).

Greedy corporate charging $20 extra for making payments. How are these thieving corporations allowed to charge people for just paying their bill and on time. Seriously how is that justified. You give me a premium which keeps going up every year despite being a good driver with no accidents and then say, "And we’re going to charge you for paying this"? But if I give them access to MY bank account it only costs $1. EVIL GREED. May it be returned to you to learn from you scum!

I had an auto policy covering 3 vehicles. My daughter had an issue with DMV where they threatened to cancel her driving license if she did not pay the fine. She paid the fine and received a letter from DMV stating the issue was resolved. This was approximately 2 months prior. Geico stated they sent a letter to my address stating if they did not receive information in 10 days they would cancel the policy. Well this notice, if we received it, must have been filed with all of the other junk mail we receive. In any case the date passed and Geico cancelled not only my daughter's insurance, but all policies for our three vehicles, without any additional notifications (which they confirmed on the phone). I was without insurance for 11 days before I received a letter from the DMV. The DMV in SC charges a $5 per day for each vehicle without insurance from the date of non-insurance (totaling $165).

Be prepared to be ripped off!!! I contacted the Department of Insurance regarding Geico’s fraudulent methods in handling claims and they encouraged me to sue them in court! Get ready to cry many tears when receiving your claim check that will only cover 25% of your damage costs!

I bought a brand new car with a bumper to upper warranty. I came to find out 5 months later that they tacked on additional coverage that I did not ask for nor would ever need with a full warranty on my brand new car. It amounted to over 300.00! GEICO reps refused to fix the error saying that this was part of their full coverage package and basically it was my fault for not cancelling it even though I never asked for it, and was never told about it and it's my fault for not reading my emails. Since when is it ok to charge someone for a product that they didn't know about or ever want!? Bottom line for GEICO is the customer is never right and keep on scamming customers as long as you can.

GEICO is just NOT an insurance company, it's more than that. For me GEICO is my family. They always took care of me so cordially and efficiently, whenever I got into any auto accident. Recently, I had severe NO FAULT AUTO ACCIDENT. My car was totaled. But GEICO made my claim so easy and quick. Their customer service is so friendly and respectful to their customers. Their employees are very knowledgeable. In a word, GEICO IS THE BEST.

My wife was involved in an accident in October 2017, the other driver caused the accident (rear ended my wife's minivan because he was on the phone looking for an address). The driver admitted to Geico that he caused the accident. My wife was taken to the hospital via ambulance; Geico denied the claim and are telling us that the accident did not happen and will not pay ANY damages. In the meantime my wife still under treatment for neck and shoulder pain, we have MRI that shows nerve damage and she might need surgery. Geico's customer service is the worse. They are totally refusing to do anything about these issues. I understand that Geico wants to make profit but they also need to be responsible for paying for damages caused by their insurers. I can only pray and hope that this company goes bankrupt someday so they will not profit from corrupt and greedy practices.

I have TWO incidents to report. The first one takes place after having my car in storage and picking the car up after flying back to town. The car is not even warmed when a police car comes plummeting down a quiet street at about 11:30 at night. I slow down that police passes me by. I approach the intersection in the turning lane on the left of a 4 lane street. The cop car in the far RIGHT lane gets creative and as the car in front of me has stopped, there's no car behind me, the cop Rams his car between me and the stopped car to make an illegal u-turn. Then he continues to go. I then go after him cause I'm trying to figure out why he has not stopped. He sees me and pulls over but will not talk to me or provide his ID. I call Geico and the person on the other line gets my info and is very sympathetic.

MINUS -10 STARS!!! So about 2 months ago I received a quote online that was less than my current policy. Thought...this seems like a good deal so let’s do it. When I tried to establish the insurance I was told that my account was flagged and that they couldn’t tell me anything about it but that I had to wait for a paper application in the mail. First of all...who uses the freaking mail anymore? They were unable to send it via email for whatever reason and refused to tell me why I couldn’t do it online like EVERYONE else! Fine, weeks later no mail.

We have State Farm insurance. My wife and I were both, unfortunately, in separate parking lot accidents recently. Neither were significant amounts of damage, money and there were no injuries. Neither of the accidents were our fault either. In my instance, the other driver had State Farm insurance also. In my wife's accident, the other driver had Geico insurance.

I went online to get a quote to see what the price would be to add my daughter, who lives an hour from me to my policy, in case she wanted to use my car when she visits. They added her to my policy without my authorization and refused to take her off because she is between the age of 16-19. They said the only way they’ll take her off is if she doesn’t live in my household... She doesn’t live in my household! But after I explained that to an agent, she said it doesn’t matter if she lives with me or not. Are you kidding me?!? My rate almost tripled!

After an accident I had a dispute with another person who lied about what happened, we both have Geico, I was surprised there is a dispute, but facts and common sense were on my side, Geico adjusters though do not want to follow such a nonsense as a logic and facts check. Neither they will to put a little effort in investigation other than recording the statement and decide what benefits company more. I mean I had an experience with other insurance, but I tell you if I get in another accident with Geico insured driver, the only way I will talk to them is through my lawyer. So as you might guess after they falsely accused me on inattentive driving or something, and I spare the details, just believe me the story they followed with is just ridiculous, I had to pay a deductible for my car repairment. I followed with Geico recommended mechanic shop and that was a mistake number two.

I have been a faithful Geico customer for 9 years. Last month, for no reason at all, they decided to double my premiums. Their reasoning was my son was involved in an accident (not at fault, other ins. company paid) and therefore everyone under our policy was suddenly a risk. I called and canceled my policy, only to have them deduct the premium from my bank account. Their policy is to hold your money up to 18 business days, I was told. After much hell-raising, they did refund my money after 5 days. They had no right to take the money in the first place, as I no longer had insurance with them. They were not helpful at all. I am now with Nationwide, at less than the original premium I was paying with Geico, and we are not considered a risk.

I got into a car accident in the past. Geico told me it was towed. We had the car parked and Geico was suppose to come get it. We got a 10 days notice before the state towed it. The police towed it after 3 days and took my tag. I got a new tag but now that its time to renew it I have a hold on my tag for the tow. Now Geico's saying they gave me the money to fix. They paid me off for the truck so we were waiting for them to come get it. It was suppose to be their car. But I can't get no tag until they pay the bill.

GEICO is scammers. They offered me a profitable insurance. I double-checked with them their offer. But when I confirmed the payment they suddenly withdrew $1560 from my bank account instead of confirmed $700. I immediately called them. I was told by a Geico representative they changed the amount due to I had a parking ticket last summer and automatically withdrew $1560. I tried to explain them it’s non-moving ticket but they answered it doesn’t matter. Ticket is ticket. Also I was told they can return my money only in 2 weeks, while they took my money for a second without any asking.

I been a Geico customer for over 25 years and I realized that they have been grossly overpriced. I did research and today I saved over $1,600 for the same three vehicles, living in the same address. Rip-off.

Rate is going from 259 a month to 748 a month. I was told it was due to my youthful son. No claims. No accidents. Nothing. Save 15% my butt... They will give you low rate for 1st year or so and then they will just raise it through the roof. Stay away!!!

I have experience with many companies as I was in the industry for 25 years. Now being just a consumer I want to compliment the customer service representatives at Geico. Very polite, intelligent, responsive. There are no long hold times, they know what they are talking about and they resolve issues on the spot. I've had a recent experience with a company that is often compared to Geico and I just want to say there is no comparison. Geico is head and shoulders a superior company to Progressive.

I renewed a policy with Geico Insurance. I agreed to this policy for six months. I called to set it up, and cancelled. I was not planning on signing again with them, as I had many issues with them. One of the frustrating issues is that they do no keep track of concerns & comments, from Me (The Customer). As it will again, this time around turn out to be, once again. Thinking everything was fine, after the end date of my policy... I was going through my bank records, one day, and I realized that they had been pulling a monthly payment again. So, I called to ask about it, and I was informed that my policy had been renewed. I was surprised... by it, because I they didn't get my consent to renew. I never agreed to renew it.

Called Geico 6 month and said I scratched a door on my car when parked in garage and asked if I do via insurance if my premium will be the same or I’ll be paying more, they said depends but they was not sure. I told them, "Nevermind. No need claim report as it’s easy fix and I’ll fix on my own and no need claim on policy." They said no problem, but today was my policy renewal and premium went up for over $2k for 6 month on all my vehicles. Called them and told them I did not report a accident, just called to ask.

After being hit by one of Geico's insured, I've been driving around with a damaged front fender and bumper for over a month because Geico is now not responding to either my calls or calls from my insurer, State Farm. They have had this type of experience from Geico before, according to them. We've sent photos and video, at their request, that pointed out their insured was clearly at fault and also lined up with the police officer's testimony. Now, Geico will neither speak to my State Farm representative (now she's a third party and they don't speak with third parties suddenly) nor will they pick up my frequent calls. I've now reached out to my local state representative to call the person in charge of my case and they are "familiar" with having to make these types of calls.

Geico is one of the worst insurance companies that you can have!!! Yes when you start your policy with them your monthly charges are low but 30 days later they are increasing it without you even knowing. I just started my policy in June of this year and when I started my policy with them I told them that I wanted all of the same coverages that I previously had with my old insurance provider which included collision!!! Welp guess what someone hit me the other day and when calling to get my car towed they tell me that I don’t have collision on my vehicle.

I talked Sophia ** to take care of accident that I was not at fault. First she start arguing with me back-and-forth then she hung up the phone and then she called back from a blocked number and called me ** and hang up the phone quickly so I talk to their manager never got back with me and higher manager left a message. A few messages and I never heard back from them. I never in my life a company personnel to treat me like that and I think this is a common practice with them because they don’t really give a damn.

I recently purchased a vehicle for my wife. I’m 20 years old and learning a lot of the ** insurance company’s have to offer, a short summary my wife got into an accident at work delivering pizza’s, and instead of making up some story to get my car fixed I told the truth. A week later after filing a claim with Randy ** I believe his name is, I gave him a call for him to tell me the insurance company will not cover the collision that I have full coverage on this vehicle roadside and any other possible warranty’s you could think of to ensure it would be fixed for any problems. But nope Randy dug deep for a loophole out of fixing my car. What an outstanding ** I tell you!

I called for roadside assistance for a flat tire (my car does not come with a spare). GEICO kept me on the phone for over 45 minutes before they called a tow - awful process. Today I got a notice from GEICO that it is considered an at fault accident. 1) I was not making a claim. 2) It was rush hour in LA. I had no choice but to be going way below the limit. 3) Debris in the road and a flat tire is not an item that a policyholder of 33 years should receive a scare for. I called GEICO to get it fixed (I do not want an at fault claim on the record). Apparently, they must do this a lot since they already have a pre-approved "We made a mistake" letter.

I’ve been fairly happy with Geico for a dozen years or so, with both our cars being insured by them. Their rates were competitive and the service we received on two claims was acceptable (neither my fault). However, I should point out that on one the claims, they kept insisting that it’s my fault even though the police report said otherwise, and the other car’s insurer accepted responsibility. But it worked out OK in the end.

I have been with Geico for over a year, paying $150/month. I made one small claim due to a tree limb denting a side panel. $2000. They increased my monthly payment from $150 to $600/month!!!! Absolutely ridiculous. Do not do business with these people. You will pay for any damage to your car four times over...

2017 I was involved in an incident where a driver from behind nearly hit my car in the rear but neither car touched, the other driver lost control of his car and ran into the median. Geico did not defend me. They refused to even talk to me. They said it was my fault and paid the other party off. They refused to give me the police report, or the witness statements. I called them multiple times and asked to speak to a claims adjuster. They never let me talk to one and stonewalled my attempts to explain what happened. My insurance rates doubled. I called another insurance company and they told me that Geico was simply taking the path of least resistance and in the process would stain my record - dramatically & permanently raising my rates, thereby keeping me stuck with their insurance as they'd still be lower than anyone else.

Do not waste your time. They pride themselves for having good customer service and they are extremely rude and refused to insure my vehicle because the title was yet under my name. When I called back to tell them I had all documents they flat out refused and were extremely rude and hung up on me.

DO NOT CHOOSE GEICO!!! DO NOT CHOOSE GEICO!!! Hello fellow GEICO customers!!! I hope you choose a better insurance company than these guys. Not only did they delete my first post on FB, they have now blocked me from posting and seeing any visitors posts on their FB. I strongly suggest liking it so GEICO KNOWS THIS HAS BEEN SEEN!!! On top of my car being in the shop for 2 MONTHS. I have had to walk to work in 100-degree heat. And Borrow my sister's or her gf car. To go get my daughter that lives 30 mins away. If I could give them -5 stars I would, unfortunately, that is not an option.

We've moved to a different city and when I changed/updated to our new address, Geico charged $55.00 for different area. The policy has already been paid for the 6 months period. I can understand if they want to charge me on the renewal policy. This is BS and I will definitely stay from this Fraud Co.

I lost my debit card; forgot about it. Geico had my insurance taken out automatically by debit. My debit card did not go through. They contacted me by phone they said but their name Geico does not show up! They cancelled my insurance. No letter in the mail. Allstate always gives you notice. Now I had a lapse in coverage I was not aware of. They then increased my bill by 64 dollars. Highway robbery! I am dropping them. Their customer service is atrocious. Also beware of automatic debit. They double billed my friend and she did not give authorization for automatic debit! They are thieves and do not reward good drivers. Beware! Beware! Beware!

I had a perfect driving record before a cop hit my car in the wrong. A deputy at the Morgan City Louisiana Sheriff's Department wrote a falsified accident report putting me at fault. They also deleted all the photos the deputy took. Geico wronged me too by taking the cop's word over pictures of my car, which had no damage at all. Geico also did not send anyone out to inspect the cop’s damages and just paid it out with only 1 estimate the cop already had before he hit me. GEICO is garbage. I just cancelled my policy and I will never go back.

I just canceled my auto policy today with this horrible company. I was hit, by another driver who was in the wrong. Instead of taking care of me, GEICO paid this guy's damages without an inspection, or any pictures. When I talked to the auto claims rep he LIED and said they did come out. The other driver told me himself they do not. Never again will I insure anything with GEICO. They added so much grief and stress to my life I didn't need.

I called GEICO to remove my ex-wife and her vehicle from my policy. My policy was pre-paid in full by me for 6 months. They ended up removing me from the policy, starting a new policy and billing me for it and keeping my ex-wife on the policy that was already prepaid. They refused to refund the amount back to my card even though I paid them. I advised them I did not authorize this and only wanted to remove the vehicle and driver and they kept stating this is how they handle divorces. When I asked if my ex-wife canceled her new policy if they'd refund me the money, they stated they would try to refund to my card but she had the right to request a check for a payment I made. I no longer had the right or authorization on an account that was initially mine. Horrible service. The new policy they quoted me for 1 driver was $300 more than any existing policy I could get elsewhere. I canceled with them. I will never use GEICO again.

I recently cancelled my GEICO policy; my car got vandalized and me having full coverage insurance never would have thought that filing a claim would cause the extreme pain, bashing and accusations I was put through, and leave me feel completely sad, angry and so helpless. Yes, I understand my car is an older car and probably not worth fixing, but had I known now what I did not know before, I would have never filed a claim with GEICO. I would much have rather saved myself the pain, grief and the bashing I endured for simply using a service I was paying for.

My husband Thomas and I have been customers of Geico for over 40 years. We have always been pleased with their customer service and handling of the few claims we have had over the years. However in the last few years our rates have increased significantly. This year alone it has increased over $1,000. My husband has always refused to get a quote from other companies, but this recent increase put him over the line. We have complained that Geico puts too much investments in their advertising. I believe the advertising is beyond excessive. I am personally sick of hearing them. Maybe if they reduced their spending in this area they can stop increasing our insurance. I am ready to look at other companies and have already been offered more reasonable rates.

I needed to have my windshield replaced because a rock hit it and has a 2 ft plus crack. Anyway, Geico did not give me any trouble with the windshield replacement, probably because I have a $500 deductible which means I am paying for at least half the cost. Anyway, my issue is the car rental. My appointment to get windshield replaced was on 8/23/18 but because when Geico talked to the auto body place they told Geico that the first available appointment was for 8/21/18. They would not let me have a car rental any day past 8/21/18. I told them my appointment was on 8/23/18 and they needed the car for 2 days. Geico still only wants to pay for 1 day and not past the 8/21/18 day.

I brought Geico insurance for my car and added my home to their Homesite Insurance. In one year, the Mortgage Company complained to me that my home was under-insured. Next, Geico went up on my car insurance. I contacted a Broker and changed my insurance company. It was supposed to be switched by June 1, 2018. The mortgage company had already issued the renewal check to Homesite. My Broker and I contacted Homesite and informed them of the change. June 1, 2018 was the cut off date. They told me my check would be refunded to me and I would have to send the check back to escrow. That is the normal procedure so I waited for the check. Two weeks later I still had not received my check, so I called again. This time I was told that it could take up to 30 days to receive the check. I waited another two weeks and called back. They informed me that the check had been mailed on June 17th.

I'm so frustrated right now after being bent over by Geico that I don't even have the patience to write this review fully. Here's the gist of it: They increase your rates every year regardless of your driving history, location, age, etc. They try to pull you in with offered discounts, but they're usually just minuscule offers that you'll likely disqualify for anyway. If you read their FAQ, you'll see how many people are asking why their Premium increases. Read their answer, and you'll see that they justify their increase with a ton of vague factors that they'll absolutely refuse to explain further.

My husband and I were rear-ended while sitting still at a signal by a GEICO-insured driver. This happened on January 28, 2018. Our 2007 Corvette sustained a spider web patterned series of cracks because the rear panel is plastic and is made to "give" when impacted. My husband and I were jolted, and suffered severe whiplash. We went to the Emergency Room of the local hospital, were examined/scanned, given pain killers and told to visit a chiropractor. We did go to a chiropractor who treated us for several months until the headaches, back/neck aches, stiffness and lack of mobility to turn our heads subsided.

Geico horrible. I should have never left Progressive. Was out of work due to being sick. Asked for help on just one month. The best they could help me was knock off 24.00. At Progressive when I had my baby they understood. Waived that month. As soon I get the chance I am moving back to Progressive. I don't want to be with people who don't care about you and your financial situation.

My daughter was involved in the plane crash that killed 5 people in Santa Ana, the plane nose dived into my daughter's car demolishing it, my daughter saw the bodies flying out of the plane very horrific, she is still in shock, Geico didn't waste any time trying to settle giving her nothing for her car calling her and intimidating her telling her they needed pictures of her car and so on the **, the pictures of her car were all over national news! They wanted to settle so they could turn around and sue the company that owned the plane. She has 30 days of rental car use but they only want to give her a week of rental car use. This is a Dirt Bag insurance co. with no ethics! Sorry Geico we have an attorney now so my daughter doesn't have to be harassed by you anymore! Geico should not have a Lic. to sell insurance!

I have been driving and dealing with Car Ins. for over 40 years. Never have I seen a company not care about paying, or taking care of a customer. Small claim on a truck, $2900. Has taken 2.5 months and still hasn't paid the check to the bank. One delay after another. I will never use, or recommend Geico to anyone.

I left Geico several years ago due to slow and sneaky rate increases. No explanations were given, just increases in premiums. I recently returned to them after shopping around to make sure I was receiving the best possible rates for my homeowners/auto insurance. They gave me a quote that was lower than other companies, so I decided to give them another chance... Well, BIG MISTAKE!! Upon reviewing my premium that is due later this month, I realized they had increased the rate 20%!! Once again, I have never used any of my auto or home insurance benefits! They said rate increases had occurred across the board due to the large amount of payouts this past year! Isn't that what insurance is for? And my question is why should I be punished for others' use of their insurance policy?

Geico in Poway CA Claims Manager Alex **. Alex's word is worthless. I've been waiting 3 weeks for him to make a decision regarding coverage of his insured driver who ran into my car. "Oh we should have this by Friday" is his weekly line of BS. Honestly if he went home permanently there would be no change in the "effectiveness" of his work. Just record a permanent outgoing voice message with his usual line of BS. Most companies would fire someone who was so ineffective. Geico!!! Save money, get rid of him.

They raised my car rates over $2900.00 a year due to one of my kids bumping a car backing out of a parking lot. It did no damage to the other car and about $1800.00 to our car which we paid $1000.00 deductible, leaving Geico to pay the rest at just over $800.00. That's a difference of $2100.00. So we are paying $3100.00 for this fender bender. So much for having insurance with Geico... They didn't seem to care about trying to help with this at all.

I was informed by Geico that I was still top tier rated, and had no claims, but they could no longer do the amount of insurance my company needed. They never tried to help, just cut my coverage in half and said that was the way it was, then I called and asked and they said, "Oh give us your credit information again." This and that and we might find someone else. No reason for all this. I bought a new vehicle and switched insurance instead of sending the new insurance to company I was working for, they Geico just sent a cancellation letter on old vehicle. And it took 6 months to get paid again just because they do not know how to handle a customer account.

I have a home that all my things reside at. I pay rent every month. I recently separated from the military and have some older relatives in different states needing extra help so I have been traveling between 4 states over the last year. I had one non fault accident last month and now Geico is requiring a utility bill in my name or they cancel my policy. I pay one fee for rent and it covers everything. I have my voter's registration card, unemployment, health insurance, credit cards etc. all coming to my home of record and they will not accept it as proof??!!

A bit of a quandary in that not so much as a parking ticket let alone a moving violation or an accident since '87 on my driving record. Yet GEICO somehow sees fit to increase my premium payment +11.37% for a second 6-month period in a row. The two before that were in the 5% range. I am located in Southwest Fl, retired and drive less than 5k per year. Auto under review is a 1987 Mercedes 4-door sedan, Model 300E with a single airbag and passive alarm system. Non-inspection state but if it were, the vehicle would be found "excellent" in all aspects. Courteous and direct inquiry yields nothing other than the suggestion to take a "Defensive Driving Course" at an additional expense to me. Nothing much in the way of a coherent explanation re: these increases and requested return call yet to be received. Hardly the way to interact with a low-risk subscriber.

I was in the right person. Was speeding and not paying attention and they said I rear ended the other party when it’s called a T bone when she hit my car, tore off my bumper and blamed it on me after the fact they said it was other parties fault but got scared of other insurance company and changed their mind.

Is it normal to expect for an auto policy to be cancelled after just inquiring about a potential policy change? Well that's what I experienced and now I have a $150 fine from state of Maryland because of a lapse without insurance, and was never notified by GEICO. GEICO made a decision based off an assumption about an inquiry for changing the use of my vehicle and claimed it was against their policy... Hmmm??? After this move, I realize I've been doing business with you all too long and it's probably best I find a better insurance company that won't terminate my insurance after sending for an inquiry. Thanks GEICO for the kind gesture!

On June 30, 2018 I had a car accident while working on the lift platform. Eventually, I contacted Geico commercial. They gave me a claims number and a commercial claims person name and phone number and once I contacted Ali, she gave me the name and number of the inspector of my car. Miss ** came out and inspected the car and said that it is repairable. Eventually, I received a check for it, thanks - six to $6700 plus. I drop the check off at California collision and Harvey Louisiana. I contacted about a shower for the status of my car and they informed me that there was more damage and it didn’t needed a supplemental check.

First of all, it’s taking FOREVER to get my car fixed because Geico investigated my claim. After finding nothing I was told I had to pay two deductibles because I got in a fender bender while my car was under investigation. I told them I didn’t want to drive my car because it had a broken headlight but they insisted that they couldn’t provide a rental till the investigation was over. So I not only got into a accident that cost me $1000 that I do not have and is why I have insurance but I got pulled over coming home from work at night for driving with one headlight. When trying to figure out what was taking so long no one could talk to me or give me answers.

For more than 5 years I have a clean record, my spouse does not. She is with Allstate. I, therefore excluded her from my application with Geico. Also she has a different car (Really!). In my application process, Geico forces me to report her data anyway. At first, I am ending with a good car insurance quote. Then, I am moving to the final webpage to purchase the policy and here comes a show stopper. They hiked my insurance by 20%+ because of my wife's record. Other companies do not do that, at least that transparently and viciously. Believe or not but that happened to me 3 years ago with Geico. Exactly the same way. Obviously my understanding a legal system and laws must be way off. Right?

I've been with Geico Ins. Co. numbers of years and it was OK. But, today I have change my mind. Get a new car and received a notification from Geico about my new premium, which was too high. I called them to verify why. During the call conversation I realized that my premium was increased AGAIN!!! It's really unacceptable. Customer service representative was very rude and unprofessional. It's about time to find another ins. co. Very upset.

On Aug 19, 2017 we purchased a brand new car, (paid cash). Added it to our policy with no problems. Two weeks later we were forced to file a claim for damage that was beyond our control. The damage was due to a storm called (Harvey). When we knew we were going to file I called with “GEICO.” There was no problems with filing the claim. Upon checking about the claim I was told that “I had better hope this was not a fraudulent claim.” When asked why I then was told that “people like me file claims all the time.” I then was taken back by them and said, "Well I am not most people and it is a legitimate claim."

On July 7, 2018 I was sitting in the passenger side of the front seat of my car, that was parked. The young lady who hit me had been drinking and her male friend had also. He attempted to start a fight with my friend who was driving my car. My car is in the shop for repairs and I've been diagnosed with injury. Today Geico Sabrina ** called me to tell me this is considered minor and I will not be receiving any injury pay. I'm very upset due to the stress, time spent and the entire situation! Frankly, I'm disgusted with Geico that any accident where drinking and driving is considered "minor." I'm not sure where to go from here... Any advice??

I called Geico to have my car towed to my house, I have been with Geico for a number of years. I never missed a payment, I have never used my roadside service, But on July 24th 2018 my car broke down 25 miles from home. I sit by the road for over 4 hours in 90 degrees heat waiting for a tow truck. When I called Geico again they said the tow truck broke down. I asked them if they had a another tow truck. They said they would try to find another tow truck. I called the Geneva Alabama city police to check on my ever so often. A city policeman stayed with me until a tow truck came from Georgia got there.

I’ve been a loyal customer for 5+ years. I have to say they’ve been great! SO I THOUGHT... Every month they withdraw $284.00 to fully cover my Range Rover. I feel safe knowing that my family is protected... A couple days ago I run into rain and debris on the highway, something flying must of hit my vehicle which caused my spoiler assembly to fail. I hear a loud crack and rumbling as I look into the rear view mirror, a piece of the spoiler crashes into the cars behind me. I call Geico to report the claim when the headache began.

Person at fault is with same company. Their representative leaves much to be desired. However I feel we will stay with GEICO due to past experience changing vans and buying a RV. They were super to deal with. There were due discounts and rebate and they were super responsive and prompt.

Where to begin? Perhaps the mileage form first. I ride a bike to work most of the time due to the fact that I live within a mile of my place of employment. Geico jacked my rates back up and kept trying to get me to fax them a odometer reading from my car when no other insurance company has made me do this. The agents whom I spoke to on the phone were adamant that this was standard procedure but I have yet to run into anyone else who upholds this practice. I've been insured by Progressive, AAA and Farmers which I feel is a pretty decent cross section of agencies.

All queries are answered by knowledgeable professionals leading to great satisfaction and very competitive rates. Satisfaction leads to positive thoughts about the services of a company and enhances their reputation.

I've been a customer of GEICO's since at least 2009. A couple of years ago one of my credit cards expired and GEICO was unable to receive their normal monthly payment on time. I quickly activated a new card and went forward with payment just a short while after being notified. GEICO decided to penalize me for a lapse in payment, even though the expiring was not due to insufficient funds, but due to a simple oversight on my expiration date. An oversight from a loyal customer of 7 years (9 year now), who never before missed a payment.

I was in a car accident and the boy hit ME from behind. I was trying to get some information on what my next steps will be but my questions never got answered. GEICO does not fight for their customers even the ones that have been affiliated with them for 10 or more years. I spoke on the phone with a Tammy ** and she is a VERY rude and disrespectful claims rep. This is the 3rd time I've spoke with her and she is nasty!!! She is the reason I will no longer interact or deal with GEICO!

I established my policy with this notorious inept disastrous company on April 15, 2018, after shopping for insurance since I canceled my prior insurance for quotes, instead one of the GEICO agents informed me concisely about auto insurance through GEICO, although I asked for a quote; however, after the agent enlightened me about the policy, he asked me for my debit card number regardless that I told him I was calling for a quote which is an estimate and not to purchase anything.

So I recently started my policy with Geico at the end of May. I purchased full coverage (Comp + Coll + Liability) because I am financing my vehicle. Over the weekend, I had an unfortunate accident involving a deer. I called to make a claim, an adjuster came out the next day to inspect my car, and deemed it totaled. He told me that Geico would lend me a rental and pay for the current value of the car. About an hour later I received a call from a woman in the Claims Department named Christa. She informed that Geico canceled my comprehensive and collision coverage a week after my policy began. She said that I failed to use the "snapshot photo" on their website when my policy started. THAT WAS NEWS TO ME! I had no prior knowledge of this information. No emails, no phone calls, NOTHING. Just one very ambiguous letter about an inspection to my.

I'm a new driver and I have had the company for 3 years now. At first I realized my rate would be high just because I am younger. However, along the line I was surprised to see that my premium went up instead of down. I have 0 violations on my record and not even any accidents I was involved in. I recently began to lease a brand new car and I knew that I would have a higher premium but not almost $150 more. I removed my old vehicle off my policy and ended up having to pay almost $500 for having only one car insured... When asked about this the representative told me that I could look into other discounts and that the charge was because I had to pay for both policies... However, I had already removed my previous vehicle.

Several years ago my car was in an accident. Geico told me that if we use their repair shop that the work would be guaranteed for as long as I own the car. As I used the car I noticed that the paint was beginning to flake off, peel off and bubble on the hood. A friend of mine with 40 years of experience in the body repair business told me that this was happening because of bad work by the body shop. I called Geico several times and they will not fix the problem. I found out that the repair shop that Geico used went out of business. But the work is guaranteed by Geico. Now they don't answer my calls. They have the nerve to make a commercial saying that they serve our military. I am a veteran and they will not even have the courtesy to call me back.

I have had many different auto insurance companies and GEICO is the only one I feel has cared about me or keeping me as a customer. 10 years later I’m still with them, and they are still beating everyone else’s premium cost. Insurance companies are the enemy to most consumers, here is one, GEICO that isn’t.

I am usually not the one to write a review, however, due to my recent experience with Geico I felt it's better to inform public of my recent experience. I have been customer with Geico since 2007 and have been paying premium on time. My 6-month premium ranged anywhere from $450-500 depending on where I've moved around in the last decade. During the last year, my wife and I both had minor collision. The premium paid to the other party for my wife's collision was ~$1200 and for myself Geico had paid ~$2400. Based on this history, Geico changed my 6-month premium to $1300. I've called multiple times for an explanation as to why this was the case, but no explanation was provided and they said that's the best rate we can provide based on your recent history.