GEICO Reviews

Although Geico advertises that you may be able to save 15% or more in 15 minutes or less, their advertisements are not true for Michigan residents. To even get a quote, I had to request a PAPER APPLICATION (hello, 21st century) by email. They sent me a long paper application by mail without a postage paid envelope. They do not quote by phone or online for Michigan residents. I gave up. I don't think they should be allowed to do business in Michigan if they treat us differently than their other customers in other states.

When buying a new car in Sept 2019, the car salesman claimed he had a “friend” who was an agent and he could get me a great deal on insurance. The price he got me was great but it was dishonest. I was buying the car for my daughter and he didn’t put her on the policy. He also told me that I had very low deductibles, again wrong. When I finally called about a windshield crack, which he said had a $0 deductible, I found out that wasn’t true. After talking to the lady at Geico, once she got everything accurate, my cost tripled.

I lost my husband in January and contacted them to cancel the policy. After going through their numerous "requirements" to cancel (that other auto insurance companies don't put customers through.) I had to contact them an additional 4 times to literally beg them to stop sending my deceased husband offers to get a new quote or policy. I had to contact an attorney and my state Department of Insurance before I was finally (hopefully) able to have the offers stopped. As a widow, I should not have to beg for simple compassion. My experience and frustration over the ability of GEICO to process a simple request and STILL not take ownership of this issue or even attempt to change policy or procedure to help the next widow or widower is inexcusable and shameful!

My son was rear ended by a GEICO insured driver. My son got the police report, had a witness, and had accident scene photos. GEICO was extremely difficult to deal with and ultimately denied the claim. He is now left to claim on his insurance and rely on a court battle to recover his money invested and the time spent trying to comply with GEICO. It is absurd that insurance company denies a claim on one of their insured drivers in a REAR END collision with mountains of evidence! It will eventually end up ok in court as it is an open and shut case, but it has been terrible watching my son go through the badgering and sleazy cop outs from GEICO. I have little faith that GEICO ever does what they say, and I cringe every time I see one of their commercials now, wondering how many people this company cheats on a daily basis.

Horrible customer service by auto Adj Lisa **. I have been contacting her for several weeks regarding a vehicle claim and never received a call back. Today she called back. Was extremely rude, cutting me off as I speak and at the end of the conversation she bluntly hanged up on me while I was still speaking to her.

I had Geico for over 10 years and have also been treated professional until the day of November 12, 2019 when I got a call from the new claims adjuster stating he was investigating used parts f going bad on a new claim. The dealer Tom Massanno Ford refused to put in new spark plugs and wires for a new used motor and wanted me the customer to pay out for a second rebuilt engine that they destroyed under there service neglect. They took out the car and broke a valve gasket and head which I never had them testify in the 5 times I brought the car back to the dealer for poor service.

60 day and counting. Geico has done everything possible to not pay on the claim. Lawyer is involved and they are still refusing to pay on claim. GEICO INSURED DRIVER 100% AT FAULT YET GEICO STILL HAS NOT PAID ME FOR MY TOTALED CAR.

I was hit by another driver. Agent did not return calls, no email address to make contact, 2 claim numbers opened, mixed up my policy info with another customer, made 4 complaints that were ignored, poor accident investigation. I was treated like I was at fault, made a complaint to agent's supervisor and spoke on the phone but then supervisor didn’t return emails. Again spoke to the agent who instead of answering questions decided that he wanted to tell me a story. Did not keep me up to date on what was going on, when asked what was going on I was given vague answers and then agent argued with me. I made it clear when I did not understand and was blown off. The liability investigation with the other insurance company is still ongoing and an at fault accident showed up on my driving record. My experience has been so horrible that I changed auto insurance companies because they have done nothing but waste my time.

We had an accident and filed a claim and Geico has refused to pay anything on our claim. The claims adjuster is impossible to get a hold of, and no one has tried to help us. Horrible insurance company geico.

Great rates, fast efficient customer service, and the fastest towers around! Been customers for a bit over 3 years. The app is awesome as well. My battery went dead while picking up children from school. Used the app to get a tower. They came towed vehicle to Firestone where I purchased a new battery. They accommodated us by drive us while towing the car.

I was in collision on January 2019 which was not my fault. I could not on my own make opposite party insurance pay for damage to my car. Geico promised to pay for all car repair per my insurance policy and file claim for the cost from opposite party. It took a while and I got disheartened thinking Geico is not going to help so I went with other car insurance. But even I was not with Geico any longer, they got refund from opposite party and refunded my portion. I feel like to go back to Geico as they stood for me long after I left. They also have super customer care service who have knowledge and compassion. One of the best insurance company in USA. I highly recommend them.

My van was stolen. They investigated ME for insurance fraud first even though police retrieved the van 3 weeks later. Then decided they weren't going to pay on all the claim, even though I sent them pics showing van was in good condition (headliner intact etc) just because they could. There was mechanical damage I paid for out of pocket like busted rotors which were critical to safe operation and they are refusing to pay for and closed my claim even though their own paperwork states further estimates needed on mechanical damage. They didn't help with any of it. Left it up to me as I was going into hospital to have my lung removed.

I was rear ended while in a taxi cab as a passenger by a Geico customer. I had head pain, neck and back pain and had to go to emergency room. Geico refused to pay for my emergency room or my physical therapy bill stating that I was using car accident as excuse to pay for a preexisting problem when they were treating me for the car accident whiplash. The adjuster looked for all kinds of tactics to deny my claim. Even though I asked to speak with supervisor, he did not talk to me after several phone calls. Don’t ever get geico insurance. These people want your money but will never help an injured person in a car accident.

I've had GEICO auto insurance for over 30 years, since I was in the Army in the 1980s. I've got a good driving record and only been in 1 no-claim accident in years (I was rear ended 2 years ago at at stop light and there was no damage to my car) and also I got a minor 2 point speeding ticket that was reduced last March. We got our renewal and I've now been listed as a "excluded driver" and they will no longer cover me and they raised our rates. I get the rate increase, a little petty but increasing the rate and excluding me? REALLY GEICO!! May want to remember this if you decide to business with GEICO.

Let me start by saying I went out of my way to find out how/where to write a review on this company. I hate being rude or bad mouthing a company, but this is necessary! They will make promises and tell you false information just to get you off the phone. I was ensured that my refund for my change in coverage would be in my bank in a few days (3-4) by the first agent. Then when it didn’t appear, I was told it would be in there by that Friday... didn’t happen. Then was told 7-10 business days. Didn’t happen. Now just got told 7-10 more business days. The agents were extremely condescending. One tried her absolute best to confuse me on my payment and how it was allocated. Ridiculous! I am so glad that I didn’t actually need them for repairs or to use my coverage. I no longer trust this company the slightest and am confident that switching companies was the best route.

I never suggest one to take GEICO. These people are cheaters. I had an accident in the parking lot. It is so very clear that other party hit the car while heading back and I had a dent towards the right side of the drivers door, I started a claim GEICO mentioned that there is no enough evidence, in fact of providing police statement, pictures and whatever they asked for. They simply denied the case. STUPID GEICO, DAMN cheaters.

My wife and I have used GEICO for a few years and honestly the best insurance is insurance that you don't have to use. Unfortunately we have had to use Geico more in the last couple of years that we've used in 30 years prior. We have NEVER had any issues, My latest wasn't necessarily an accident but an Auto issue. The dealer claimed that several insurance companies handle these claims and some (like State Farm) either do not or they are so hard to work with that they aren't worth it. Geico was nothing but curious, polite, and helpful. They did exactly what they said they would do on time and all was good. I may be cancelled by Geico because of my latest mishap, (I hope not), but they have been great.

One of their clients drove into my vehicle while I was at work. I was not in town when this occurred and the vehicle was not operating when their client drove into it. Their client made no effort to leave their contact information nor insurance information, the only reason I knew they hit it was my landlord happened to be walking across the street when this happened and took the individual's information before they could flee. I could see that the damages was to my left rear bumper, left rear pickup bed/body, destroyed leaf spring suspension and damaged tail lights from the crash. I filed a police report and called their insurance company to begin the claims process. This occurred on October 2.

Customer service is very bad. They didn’t want to give me an email for the person handling my claim. This guy never answers my calls and calls me at 4 o’clock when he clearly leaves the office at 4:30. Obviously doesn’t want any paper trail that’s why they refuse to give any emails. Thinking they are slick. If I were you I wouldn’t shop for insurance with them. They are the worst.!!!

I am not a policyholder of GEICO nor would l do business or insure my cars with this company based on my personal experience when l filed a claim. My car was parked overnight and a Jeep Wrangler was on top of my bumper the following morning. I took pictures, summoned the police who contacted the owner of the Jeep. It was learned by the owner of the Jeep that he had a dash-cam in his Jeep. It reveals that he parked in the spot behind me and you can see my car parked in front of his and the motioning of the his Jeep moving forward and back and then the video cam shuts off.

I have always been skeptical about Insurance companies in general and more so if they have too many sales related commercials. Usually brands that focus too much on sales spend less time and money towards existing customers. However, GEICO has proved me wrong. I have been with GEICO 3 years now and very happy with the way they have reduced my premium costs automatically and also has given excellent customer service when I met with accident or needed roadside assistance. Usually when I am looking for a product I am looking for one that provides best service at low cost and that is exactly what GEICO provides. Keep up the great work guys!

**** ATTN EVERYONE **** If you are looking to go with GEICO for insurance go somewhere else. You're not saving money and their customer service is ABSOLUTELY HORRIBLE. My wife and I have been loyal GEICO insurers for 7 years. NOT ONE ACCIDENT OR NOT 1 TICKET. Monthly payment on time and every time.

I work a union job and after being there for six years the company decides to cut employees with ten years or less for a month. I scrambled to come up with a plan so I made a payment arrangement for as far as they would let me.... Long story short while dropping off our child to school my pregnant wife hit a deer. Instead of waiting for the arrangements I just paid the bill and filed the claim. The next morning my pregnant wife gets a call from an adjuster saying that she would not proceed with my claim unless I printed a bank statement and sent her a copy proving the exact time I paid the bill and she would call me back to let me know if she could proceed or not with the claim later that afternoon.

I live in New Jersey and travelled to Canada to visit family for Thanksgiving. My luxury vehicle was stolen. When I called Geico they gave me the run around. The theft specialist, Sara ** was suppose to call me back. I waited that day, 7 1/2 months pregnant with a toddler without a Geico rep giving me any suggestion. We ended up taking a flight back as it was the cheaper option.

I just wanted to get a quote. Geico change my quote 4 times. On top of that, they I told the lady that I was gonna think about transferring to another insurance company. By then the girl I was talking to told me that she had already process the payment. I told her why she process the payment without my permission. I never authorize the payment. Geico has no morals and are liar. They will do anything to get your business and then raise your quote. From $80 a month in less than 15 min they went to $130.00. I had to ask several time what my monthly payment was going to be because they would not tell me. Be careful with this company.

I was out of state to return to my car that had been hit in the rear corner panel. The car was parked in a lot. I have full coverage and filed a claim, got a check. Several months later they raised my rates so I got online and found a quote that was the same as the original Geico price through Progressive. I was about to purchase the insurance online when a message popped up from Progressive saying I was involved in an At-Fault accident. My quote had also changed and was doubled. After calling Progressive as this was news to me, I was informed a company called LexisNexis had my claim from Geico as an AT Fault claim with a payout.

I. Am not happy with Geico auto insurance. Made a claim with our vehicle and the insurance adjuster was very; very rude. The cost to fix our vehicle is 5,600$. It was hit in the parking lot at a grocery store. (Looked like a fairly large vehicle rammed into it.) I don’t pay almost 700$ a month for years on 3 vehicles to have them question us! Get with your investigation already, check the cameras!! For a man to put out his hand for our money every month and treat us like this is unacceptable!! We need this car for work and we need it fixed ASAP!!

We called Geico to add a driver but did not realize that by requesting this, we were not going to get a quote first, so the rep added our driver at a cost per month we thought was too much. When we declined to add him at this time (as he was a young driver and had not been driving for at least three years) and decided to wait, she informed us we could not do that. Apparently they had to request a record from the DMV that would cost Geico (again, not informed about this) and so he then had to be kept on the policy. She said we could take him off if a letter with our company's letterhead was sent with a request to the email she was going to forward to us. We never got the email and so I called back in and was given an email address to send the letter. I sent the letter and never received a response.

I have the worst experience with Geico. I passed through a lot of stress because of them and their fraud tactics. In June while I was driving in route 287 NJ , a foreign object (wheel) comes from the other side of the highway and hits my front bumper. I was panicked at the moment and decided to call Geico. I started a claim and told them everything happened but after I saw that it was just a scratch after a few minutes I call them back to cancel the claim.

Told me don't worry. Money will not come out for 28 days. It came out instantly. Had to jump through hoops to prove they screwed up. Going to take 3-5 more business days to put it back after I was told 24 hours. Worst experience ever.

Bought a new six seat Polaris a few days ago. Since I already had other policies with Geico, I filled out the required paperwork on line. They promptly sent a quote. I went through the payment process and waited for my policy. A week passed and I contacted them. They stated they had no record of the transaction. I gave them the quote number and they said there were issues finding it in their system. They wanted me to give them the information again but I did not. Then, without any input from me, they offered a policy around 100.00 higher. Obviously they could find the previous quote but wanted to get a little extra money. It sure does not sound like a very honest organization to me. I will not be renewing my other two policies once the expire.

After 13 years with Geico I had a minor fender bender in a parking lot. The other driver involved had no driver's license & their insurance was expired. I have full coverage. Geico decided to put me 100% at fault and cover all the damages "to make life easier for everybody so we can all just move on". Um. No. Now my insurance rates go up for an at fault accident & why do I have to pay for someone else's damages just because I'm responsible & have the coverage? I tried to appeal the decision just to be ignored. I complained to the supervisor for them not to call me back or respond.

I can’t even begin to explain how heartbreaking my experience has been with Geico. I have an auto policy and homeowners policy with them. I bought a new vehicle when I was 9 months pregnant because I desperately needed a 3rd row (couldn’t fit 3 car seats in my other car). So I bought a 2016 Ford Explorer and added to my auto policy. While I was in the hospital delivering my son, Geico removed the collision insurance from my plan because they didn’t get copies of the photo inspection. Never called me to let me know. They thought a letter in the mail was sufficient and adequate customer service. Fast forward... I very unfortunately was in an accident and Geico denied my claim to protect my vehicle.

Moved to another state, switched to Geico on 9/27/19 as new holder. Found out today 10/2/19 at 3 pm that Geico had a billing payment processing issue and cancelled my policy yesterday. (Meanwhile I received hard copy of policy and insurance card in the mail...yesterday.) NO phone call, text, email to let me know that they had a processing issue and that my policy would be cancelled, until phone call in the afternoon from my local insurance agent who transferred me over to main Geico. To reinstate/restart, my rate increased +$100. Annoying and unethical practice!

WOULD NEVER RECOMMEND GEICO! Geico service is horrible! I've hit deer at night on my 6 months old 7000 miles car. Geico refused to pay for OEM replacement parts and offered reconditioned and used parts instead. The difference for all parts was $186... After several calls they stated this is in my police that they can do this. Nobody told me this when I have signed for Geico. I did call two other insurance companies and both told me that for current year car with less than 12000 mile they will put OEM parts with no additional charge. Obviously, I will cancel all my policies (auto, boat, umbrella, business) with Geico. Absolutely the worst insurance company I have ever dealt with. Read every letter in the policy if you brave enough to sign for geico insurance. You will save small $$ in premium but loose multiple time more if you will need to file a claim. Do yourself a favor and don't get geico.

Had a incident on 6 September 2019 that required a simple tow. Called and was told I didn't have roadside service on that particular vehicle which I have ALWAYS carried roadside service on ALL my vehicles so I paid out of pocket. After calling the office first thing Monday morning I was told I was correct and that the roadside side should have been on that particular vehicle as well. I was told to send a copy of the tow bill and I did immediately and called to confirm that it was received. They assured me they had received it and a check would be mailed that day which was the 12th. It's the 30th and still no check. Called to see why and was then told it was mailed on the 24th. Not holding my breath on that one. I pay every six months so I'm waiting patiently for this policy to expire to switch. The old saying "you get what you pay for" Would gladly pay more for better service.

I would rate them zero if I can. If you currently have Auto insurance with GEICO, my suggestion would be to FIND ANOTHER INSURANCE COMPANY! Based on my recent experiences these people Do Not value customers, have NO Customer Service and will flat out Lie to You with no concern whatsoever. They are in it for profit. They will not take care of their customers and will leave you out to dry.

I was sideswiped by a silver pickup truck. I pulled over and the truck driver looked like he was doing the same...then...he took off! I managed to get his tag number and saw a deputy sheriff. My 3 year old granddaughter was in the backseat and very upset. The highway patrol had jurisdiction so the deputy called it in. He waited with us while three NC State Troopers looked for the guy. They failed to find him but had his address and phone number. They made a report. The driver of the truck was charged with leaving the scene of an accident. Geico has denied my claim because “our investigation indicates that there isn’t sufficient evidence to prove our insured caused the damages to your vehicle”. He is charged by the police but Geico refuses to fix my car! Ridiculous! If the gecko finds out about this, I’m sure he will quit!

The only place GEICO invest is in their stupid commercials that is not even funny commercials to drag naive people to buy their insurance. Believe me when I tell you that this insurance company is the most useless insurance company you will insure your car with. They never return phone calls after you file a claim and you have to call several times to get any response. The attitude alone they give you will tell you that they only want to collect payment but when it’s time to meet their end of the deal, well they will give you the runaround. Don’t believe me, check out reviews online about this sorry excuse for an insurance company. Oh yes they are cheap but pray you never have a claim to file then they show you their true color. I’m now shopping for a better insurance company that meet their promise. Then I’m going to sue this disgusting company with fake promises call geico.

At no fault of my own, my car was hit in a parking lot when I was in a store. Upon filing a claim with Geico and being assured I could go to "any body shop I wanted", I was notified that my preferred body shop - one that was certified for my car manufacturer and used quality new parts - cost more than the allowable rates for the area. While other body shops - that state they use refurbished aftermarket parts - allow $46 per hour in labor, my body shop that is certified and uses new parts charge $50/hour. Geico would only pay the claim at the $46/hour rate. While they argued this was "fair and reasonable for the market" - my body shop provided over 40 pages of claims paid by other insurance companies at the $50/ hour rate.

I just bought a 2019 truck from Toyota with 0 miles. I had it for 3 months and my neighbor crashed my parked truck. Geico was excellent taking care of me until they gave me the details of the parts they replaced. They replaced 90% of my truck with non OEM auto parts. Are you kidding me? It's a brand new truck and the body shop they provided me with are using after market parts to repair the truck. Not only did they screw me over with my truck having after market parts but they screwed me over with the warranty with Toyota! I tried calling the adjuster 4 times and left 3 voicemails but have not heard back from him. I don't recommend this insurance company to anyone. They are a good company to charge but all they do is look out for themselves not to spend money to make things right. At least put used good quality OEM parts. Now my 36k truck is worthless.

My husband and I separated, essentially losing the multiple car discount and becoming divorced on their records from married. Both our insurances went up by 100$ a month and then charged us outrageous monthly fees when we cancelled our policies. The worst?

Don't get too comfortable like me. I've been a customer for well over a decade with a stellar driving record and liability only insurance. I just cancelled my Geico policy because 2 minutes online with the Hartford AARP coverage I saved $400 a year. I sent Geico an email and in three minutes they replied saying they found a new rating program that would save me $360. Really? I was not amused and I don't think you would be either. Don't be complacent. Get some quotes. I don't get taken advantage of.

GEICO has pathetic Emergency Road Side Assistance. This is my 2nd poor experience with this company. Requested for service around 10am, got estimated time of 11.12, then the towing company which they contracted instead of coming before time, messages a new estimated time of 12...So I am stuck for 2 hours for a service. Seems like this contracted company will not send another driver if the original driver was running late to take care of me, but will delay me. This is not what we expect when we are paying for the service. Even in my previous experience, Geico failed in its service quality when my phone call to them was answered after almost 1 hr, and the dispatch person took another 1 hr or so. I would advise against this company which takes our service but fails to provide service or even take action so that these delays and inconvenience doesn't recur.

I would give 0 star if it is possible. This company is a joke. I have 2 cars (same model year diff color)) insured with them and parked in a public storage. I have been a customer for over 10 years. One of my car was vandalized when someone damage enamel over the paint. It was not a big issue, but I have $50 deductible so I figure I just want it painted. Geico kept saying it was due to weather so not covered, then they sent someone to my house, pop up when I about to go to work, even though I told that investigator I will talk to him when I get a chance the same week.

Geico likes to collect premiums but use every trick to refuse and deny paying for claims especially for young drivers. I used to have them and they just do not like to pay for claims and do their best to fix repairs by using used or refurbished parts so they can save money.

My 90k BMW was dented overnight in my apartment complex. GEICO does not refuses to fix both front and rear bumper because “they were two separate incidents”. How do they know? There is no recording or no witnesses. The adjuster said they’ll cover both bumpers, then when I went and picked up my car turns out they only fixed the rear claiming “car does not have a dent, it’s the paint peeling off”. Then I proved them it was a dent after speaking with several adjusters, so then they say it wasn’t the same incident.

GEICO has been my insurer for more than 30 years. Occasionally I compare their rates with other companies, and Geico's premium has always been lower. What I don't like about their coverage is that the premium goes up a little each year, even though I haven't had any accidents or tickets. I also know that other insurance companies raise their premiums, so I can't complain too much.

I used to have USAA (25) years and the experience was not like the commercials, a wife, daughter and veteran myself, they were all hype no delivery. GEICO on the other hand I can’t say enough good things, superb customer service, great online experience, claims are efficient and professional and my rate was much lower than USAA or any other insurance company, better coverage and lower deductibles. What else can you ask for?

Geico helped me in getting the insurance quickly and without any effort. Customer support is also very helpful and will provide requested information quickly. If I use my app to call I am pre-authenticated and easily can talk to representatives.

When you call, the customer service is very kind and helpful - their online app works great as well. I believe prices are comparable. They do have a roadside assistance program that they offer but I did use it once I had to wait eight hours for a tow on a Sunday. It was ridiculous I ended up having a college or company on my own and with that Geico offered to reimbursed $50.

Been with them for over 20 years and have always experienced excellent customer service. Mechanical breakdown coverage is worth it as a great peace of mind. Would like to see them work with another company for extended warranty options.

Geico was great till I had a small accident. They raised my premium and I would have been better off paying from my pocket. The amount of increase was the same as the amount they paid for repairs. I guess insurance is useful for bigger accidents and problems.

Anytime you even click to change something the rates go up. So you are kind of stuck with the same policy if you don't want your rate to go up. I have been with them for years and that's about all I can tell you that I don't like.

I have been with Geico for 3 years and have never had any issues. I have never had long wait times and their monthly cost as well as coverage seems pretty good. I have 2 vehicles, both with a $250 deductible and pay $110 a month. They do have small monthly payment increases every 6 months, but once you hit year 3, they give you a discount on your monthly cost which is nice. They always have gotten back to me timely on all claims and contacted the bank where I had my load to send a check when my vehicle was totaled. They don't provide renter's insurance, but will set you up with Liberty Mutual in which both of your policies can be managed with a Geico representative for great convenience.

We switched our auto insurance from State Farm to Geico several years ago, but left our home owner. In April of 2019 we bought our daughter a 2015 Toyota, and decided to switch our home owners insured when we insured her vehicle. Maybe a week after the purchase we had a terrible hail storm. My husband caught a lot of grief from the Geico team about proof of purchase etc. We purchased the car outright and had yet to receive the title from the state. This is the proof they requested. We didn’t turn in our home since we had just switched. A couple months later we had another very bad hail storm. We turned in our roof, after we had a local, well known roofing company inspect it. He said there was definitely damage, and recommend we turn in a claim.

The customer service of geico is always very friendly and helpful whenever I call them for questions. When I had an accident they take care of my case very quickly. Geico's maximum liability coverage for injuries is good one million now.

Geico does not work with customers on easily reinstating policies when they have lapsed for non payment. My boyfriend is a veteran, a senior citizen, and was the victim of an unlawful business practice on a used car that cost him thousands resulting in an inability to pay the insurance on the lemon he purchased. Rather than reinstate, Geico is requiring 6 months upfront for one missed payment. This practice is in-law and does not reflect the fiduciary duty imposed upon an insurance company as defined by Ca law and 9th Circuit Court of Appeals precedent.

Always great, fast customer service. I have had Geico for 21 years. Others' rates don't compare. Stolen car, storm damage, or just questions, they are always fast and helpful. Don't be fooled by others' hype.

I had my previous co. for over 25 years, each year my rate was raised. Switching to Geico saved my 86.00/month, with the exact same coverage. No issues yet, so I can't determine if it's better, but the payment is surely better.

Great and awesome insurance company. Excellent customer service. Rates cheaper than the rest. We have comparison shop for auto insurance. No one can beat Geico for service. They are the best in the business.

I was with Progressive and had no tickets the past three years. They were raising my rate for a 2nd time! First time I cracked a windshield and they upped my premium the equivalent of approx 2 new windshields a year. I got a quote from GEICO. Way better coverage for a lot less money. Excellent customer service. I can check online to see what the cost would be to add or deduct coverage to my policy. This doesn't change coverage unless I accept it.

Recently having purchased a new vehicle and shopping insurance, I found Geico to be the most forthcoming on the quote process, straightforward with good customer service and a lower premium than their competitors.

Not sure of the ‘value’ of my policy. I’ve been with them for years, without incident. Added my teenage daughter on my policy 3 years ago and it tripled my payment although she has never had an incident either. I like the website. I like I change my payment date to match payroll or an unexpected expense. But I’ve been looking at changing because of the cost of adding my daughter on older vehicles with only liability coverage.

Great insurance company, great coverage and customer service. Been with this company for years and never a problem. Very good discounts and bundles, so you can save even more. Love the ads on tv too. Highly recommend it.

Fast and efficient, no problems so far and saved over 50 percent from State Farm. Should have done it years ago. Very friendly people and handled the transactions with no problems. Good app on my iPhone also.

Have had Geico for over 20 years. Every 6 months or so I get quotes from other companies. Geico has always, always, always beat out all other competitors including the top 3 Progressive, Allstate and USAA. I've only had to file one claim and that was in 2002 during a snowstorm, a fender bender. The claim was handled quickly and professionally with absolutely no issues for me or the other vehicle owner.

Great thanks. They are very good and they have a great timeline. I’ve been with them for years 11 years. Geico has been a great insurance company. Like I said they are very reliable and very nice people.

Geico offered me the best rate but don't sign up online, go through a local agent who will offer you a better rate. I haven't had a chance to use them for any claims, thankfully. So I don't know how they would be.

Geico has been our insurance for over 15 years and we have always received on time, courteous, positive and professional response to all and any request or questions. They have insured my son's car full coverage and free during the war in Iraq and have given my husband and I absolutely wonderful service.

Rates are fantastic! Less than AAA, much less than Progressive. No hard sales tactics from reps. Prompt, courteous, professional yet personal customer service. (I've checked around & base my statements on comparisons.)

It's hard to tell just how good they are if you don't need to use them. The bill constantly goes up annually, even when there is no accidents. Unfortunately for me this is a bill that I pay monthly and unless I get into an accident I don't really know if the company I have is any good.

Great insurance! Beside 3 cars I insured 3 apartments and one house with GEICO which makes everything cheaper and more adorable. Their customer service is great and ready to help at any moment either with claim, discount or any inform you need. I am with Geico for a long time. Ten years ago I did tried different insurance and I was very disappointed. Since then Geico is there for me and I completely trust them.

Very nice agents. When I first checked their prices, I was surprised at how reasonable they were. So I decided to switch. Within 3 billing cycles, I was paying the same thing as I was before I switched. That made me wonder if there isn't a little bit of bait and switch going on. Now I probably will check rates somewhere else when it comes time to renew.

Geico has been a great insurance as far as I know. I haven't had to file any claims, so I don't know how the company I from that perspective, but as far as customer service, I've had great experiences. The coverage and price are great.

My experience with Geico has been okay overall. However, as with most insurance companies, things get very rocky if you need to actually need to use your insurance for what it is intended for. I would advise that you utilize their phone app as much as possible to avoid dealing with incompetent customers service representatives, as they have the tendency to only compound the problem(s) that you seek to rectify.

Just don’t raise rates when it’s time to renew for no reasons. Think for being a customer with them who is loyal and no claims the rate should go down not up. Thanks for the survey. Other than that they are a very good and professional company.

In my opinion, not just this insurance company but all the online insurance companies are a sham. This company didn't even have an office in my area. I'm not even sure where the closet one was located. The customer service is great, especially if you are looking for more coverage. Roadside assistance is very slow, I guess since they don't know the area at all. My coverage wasn't as good as I preferred but higher coverage was outrageously expensive. I'll stick with insurance companies with an office in my area.

We have 9 vehicles. As a small business, we were looking for competitive rates. Our vehicles were not even listed in their selection. Substandard vehicles for our business we provide and services we provide. Geico, as much money as you make, get competitive and get updated vehicle information. Substandard service. Could not list "other vehicle" per your option without so many errors. Such a waste of time. You, Geico, based on my experience, deserve a negative 10 rating.

They're okay of an insurance company not your perfect fit. They could lower their prices somewhat and give you better coverage for your money. Their roadside assistance could offer better and more thorough coverage. There are so many insurance companies to choose from and there are a lot of them out there that charge less than Geico but Geico is pretty good for what they offer but it could always be better.

I have been with GEICO almost 20 years. I feel that I give them money and get nothing in return because I never make claim. However, I want it to stay that way. I never ever want to have to make a claim.

I will be with Geico forever. I have used State Farm, Farmers, Allstate, Mercury it seems like they were 100 percent in their interest instead of me the customer. The company I left was Allstate. My car got damaged from two sides. The inspector said it was impossible. He said I had to make two claims which two deductibles so I said fine. I cancelled the coverage that day I was gonna get back $150 dollars. They lost 4 cars covered by them full coverage.

Geico gave me better coverage and price over AAA. I was with AAA for over 33 years. I liked Geico's Representative, as they offered me more choices for coverage on my camper as well as my car. And they convinced me to increase my coverage to have better insurance to fit my needs. I hope that switching to Geico was as a good move. AAA didn't even ask me why I cancelled after 33 years. That bothered me.

They helped me through a very bad accident and they were always kind and prompt and professional at a time I needed them the most. They were efficient and fast and promptly I settled my claim and I they continue to work with me and seeing that all the paperwork was.

I have been insured with Geico now for over 7 years and have 3 vehicles on my policy (2 with just liability coverage and 1 full coverage) and the rate I pay no other company has been able to beat. Customer service is also wonderful and filing a claim is super easy and quickly taken care of. I was very skeptical when I first started with them, but now I am sold on their product and I would recommend Geico to anyone looking for an insurance company.

Geico always seems to be able to make it when it comes to customer service. Making payment arrangements and changing due dates when I need them to. Especially when unforeseen life events happen they seem to more than happy to help their policy work for you.

I shopped around for the best rate for minimal coverage. The process for Geico was quick and easy on my smartphone. They auto-filled most of my info and the entire process took only 10 minutes. They also have a polished Android app which allows you to make changes, get emergency assistance, and view policy cards. I haven't had to file a claim so cannot comment on how that works.

I've been working on improving my credit scores through Credit Karma. My score went up 70 points! They recommended asking insurance company if I was eligible for lower premium. I called and asked, she put me on hold, came back and said "The premium would increase $160." I said, "Well never mind." She says she can't change it back. She had credit pulled already. I reacted badly. And yelled. At No Point did she say anything about checking my credit. That's a written policy. I asked for Sup. She requested the call recording. Unfortunately, that call wasn't recorded. Can't change it...Won't change it. Geico's mistake. A big one. So I cancelled my policy and switched to another carrier. Next step, Virginia SCC.

Geico would have gotten 5 stars on all of the questions... IF they would do something about the roadside assistance package. In my area, last time I called it was unavailable for 20 hrs. It was 12 pm Sunday..ok I understand And you have to make sure nothing happens before 7am.

Car insurance go based on area rather than record. I currently live in the Midwest and my insurance is based on local zip code. So though you are a customer for a long time, you don't get rate adjustments.

We had a recent accident and Geico responded quickly and efficiently. Their assessment of the situation was very fair and they compensated us adequately. Their phone service is also very polite and efficient.

Always a great experience and no hassle! Take care of business and always willing to help no matter the situation. We have been with them for years and no complaint here. Wishing the insurance would go down and not up. Not the company. It's the drivers in California.

Great, I wish they would lower my rates. Excellent if you need services, they a plan one stop shop, carry car to the adjuster, repair shop and car rental in one location. They online customer service pay your, even electronic insurance ID card.

I was in an accident where the driver who caused it was also under Geico - they tried to assign 50% liability on me to save money. I had to hire an attorney to deal with them and was told this is how they operate.

I changed to Geico about 3 or 4 yrs ago due to increased premiums with the former company. The premiums were doable even with 2 cars. When the 2nd car was totaled, they were there to assist with the claim without a lot of hassles. I also switched homeowners insurance through Geico and have no regrets.

Geico will drop your insurance without giving you notice and for lame reason and customer service is bad. I'm not going to recommend this car insurance to anyone. Yes they are cheaper but there’s a catch.

This is the worst over-priced insurance. Do not get insured by Geico. Run and get some affordable insurance. They do not care about their members. All they care about is the money. The supervisors are undertrained. They are not empathetic to their members' situations. They need further training. I am a safe driver, with no accidents at all, and they still do not try and accommodate me when I need the help. I am actively looking for another policy with a company that shows empathy for their members.

Phone service is good. The price is right. I have never been in an accident but I imagine their service is good because of my family & friend who use Geico.

No waiting on the phone. No loopholes in the policy. Straightforward language in the policy. Agents who speak up on the phone and don't mumble, and who have genuine interest and enthusiasm in their voices! Quick follow up and responsive follow-through. What more could someone ask for?

Cheapest rate I've seen in years. I get full coverage for under $100 a month. Also, all changes can be made by myself 24/7, no need to contact an agent during business hours. I can also call them whenever I want.

GEICO has the best price for the full coverage and no deceiving ad than any other one I used like Progressive, State Farm or any other. Their customer service and emergency road assistance is very good and the app on the phone is very convenient with GPS locator. No matter where you are they will send someone to reach you.

Geico is amazing. 2 not at fault wrecks by uninsured motorists. Adjusters were quick to call after accident and this happened when hurricane Harvey and Maria hit so they were swamped yet still managed to take great care of us. Kept us in our rental car longer due to hurricane claims and my policy rate never went up.

While expensive, they take care of their customers & customer service is top rate whether filing a claim or just needing information. I also like the fact that they are willing to explore avenues to save you money.

I am 59 yrs old with a clean driving record and have continually shopped competitors for better rates and haven't found better in both pricing and coverage. Prior to changing to Geico I was impressed with their service. My vehicle was hit at a light by a driver with geico insurance. They covered all cost and provided me with a rental vehicle.

My only issue is the billing. I would rather be able to pay the entire year with a fixed amount monthly, than every 6 months. I would also prefer a paper invoice because sometimes the email notifications get mistaken for spam or junk mail.

Geico is one great insurance. I have had them for years. And I have shopped elsewhere. And found them to be the best for me. I do not have the ability to say anything more. They are just wonderful. My late husband had a accident and the car was total. They sent the check right away. I hope this is enough.

Geico should stop raising rates for good drivers. I was told that they raise my rate because of accidents in New York. I signed up in December 2018 paying 154 and now I am paying 195. I would love for people to stick to what they say.

When I lived in Connecticut, we had 2 cars insured by GEICO. My husband's car was stolen from company parking lot while he was working. The police found the car and GEICO took care of the claim and immediately dropped us afterwards. We had clean driving records, no wrecks, no other claims filed. Would never do business with GEICO again.

Geico has really great rates, but they make it difficult for you to receive a quote in certain states (they make you call in to request a quote by mail). Very great rates, and good coverage options.

After years of higher prices in Oklahoma, I moved to SD for more coverage at a better rate. I live full time in an rv travel around the country working, seems like all insurance companies are seemingly taking advantage of rv'ers because of the option we have more money because of the price of our rigs. The price is no difference than a home but yet we're considered homeless. I feel Geico says they're better..I hope to not need to use it but my research leads me to believe they have my best interest at heart.

Their customer service when we had an insurance claim was first rate and included follow up to be sure everything met or exceeded our expectations. Couldn't be happier and a lifetime guarantee included on parts and repair.

I have been with GEICO since I first got my own car insurance. The customer service cannot be beaten. Every representative I have ever spoken too has been helpful and courteous to a fault. Their app is very easy to use and allows for self-service if desired. When we needed to make a claim, the process was smooth and GEICO made sure that we were inconvenienced as little as possible.

It's better than my previous insurance and certainly less expensive. I've actually had a good experience with them over the phone but not great digitally. Their letter was curt and demanding but when I called and spoke to a representative she worked it all out while I waited on the phone.

They DID not tell me that for ten dollars more a month I could get total coverage on my rv until after I got broke into twice. Seems to be getting very costly. They have been very helpful when we call.

Geico was great with us on the two claims we submitted. They made it very easy for us to recover from our losses that were no fault to us. The representative and insurance adjusters were professional and courteous. We couldn’t be more happy with any other company.

I have used GEICO insurance for over 15 years and I have had nothing but superb service. When I had an accident it took them no time to start the process and my claim was honored. I like Geico because it is so easy to make changes to your policy to find a price that you can afford. Customer service is great and they are very efficient.

I've been with Geico for decades. They have the best rates and are true to their accident forgiveness policy - my rates remained the same even after an accident, and they provided a great rental while my vehicle was being repaired. My rates went up when I moved to Florida, but that is due to dumb Florida drivers. GEICO still has the best rates hands down.

We were skeptical on switching to Geico at first. We had State Farm for years. We had to make a claim, husband met a doe. Geico sent him to Service King, had a rental in wait. The car was fixed in a week. Great company, I would give them two thumbs up to anyone.

I was recently (today), rear-ended by another vehicle on my way to work, and filed a claim with Geico, which has resulted in several Emails sent to me, many of which have links provided in them, but I cannot use these links because they claim to be sending me a text message security code, that never comes. I thought this may have been a solitary issue, but every Geico link requires a security code to be entered, and there is no other option but to have them send it to you by text, which they do not seem to be capable of doing for some reason.

They walk the Talk, low premiums, but when it is not your fault slow to pay. Mine is an example for me. I was driving on a road and hit by a drover who failed to stop at the stop sign. Plow into my drivers door. My Airbag went off. Meanwhile the auto driver bailed I pressed the Onstar button, the fire, ambulance and fire came. The vehicle 10 minutes later was reported stolen by a female own. This was 8 months ago. My full coverage policy half of my predecessor insurance has not fully paid the claim yet in full.

I have been with GEICO for a number of years through a number of claims. Once my car was a total loss and they helped in getting a rental car until I could acquire a replacement vehicle. Another time my car broke down and they organized a tow to the local garage. My only gripe is that their app could be better. It was difficult to navigate and when you're standing by the roadside trying to organize a tow, you need it to be so very easy. Overall I would recommend them, not least for the amazing customer service you get when you call them.

I have had GEICO for many years. I have had quotes from several other companies over the years, but none ever saved me any money. I have had several claims against Geico over the years and they have always with one phone call taken care of the claim. I was hit by an uninsured driver several years ago and Geico took them to court and recovered my claim. They are easy to get in touch with and always very helpful.

I was with Progressive paying almost $100.00. I took the same policy to Geico and my bill was cut in half! I have full coverage along with roadside assistance, which I need because I locked my car keys in my vehicle about four time in one year!

I have used quite a number of insurance companies over the years including AAA, Farmers, State Farm, Liberty, but have not received the customer service, price, and coverage, that I get from Geico. I'm a multi-car insured person as well as a motorcycle. They have done a wonderful job and wanting to keep my business through pricing and proper coverage.

Geico is a trustworthy company. They have excellent customer service. Claims are handled fast and efficiently. However they are more expensive than most for my area. They also used to outsource their property insurance. They don't offer motorcycle insurance.

I am prior service military (veteran) and have been using Geico's military department insurance product for a few years now. Very happy with the price especially with multiple cars and a motorcycle (even though you have to have a separate policy for the motorcycle). My FICO score has gone up so I will be shopping other companies soon just to make sure I'm still getting the best deal but so far I've been happy, I've had 2 claims for window repair and they were handled quickly.

Geico auto for me is too expensive. They don't give you important information. I don't trust them. Not informative at all. I was told my insurance is cheaper if me and my daughter combined our auto insurance but that is not true according to Allstate insurance when I called them for a quote for auto insurance.

After a claim rates really went up. Claims adjuster and claims telephone personnel were extremely nice and helpful. Geico paid on the claim fast and paid a fair amount. Phone customer service are nice, helpful and very good at answering your questions.

I switched to Geico when my current insurance kept going up without any reason. Somebody had backed on to my car and left a small dent on the bumper. The other party was insured by Geico. I was going to call them later to start a claim. Before I could call, Geico called me and they were ready to fix my car. I was impressed. When I switched to Geico, I saved a lot of money also.

It is difficult to report a roadside problem if you don’t have their app. I needed road service and called. They kept referring me to their app. I’m old and have arthritic fingers. Using an app doesn’t really work for me, especially using my phone. I explained to a rep after about three transfers, and he was very helpful.

Geico was the cheapest I found. They also work on my due dates. I can call them and change the payment date. When a person hit my car at no fault to me Geico did not place it as a accident I had. Thank you Geico. They also told me ways to lower my insurance. Who would do that?

Very good company to do business with. They are very prompt in responding to windshield or other claims. I highly recommend using Geico.

While I have never filed a claim directly during my 6 years as a customer, I can say without a doubt I love GEICO’s customer service. The mobile app is definitely 5 stars! So easy to use, make changes without having to contact anyone!

Extremely professional, courteous and responds quickly. Great customer service. I was recently in an auto accident and they were quick in their response and help to ease the process.

Every aspect of managing my policy can be done on-line or through the app. I have had to use roadside assistance and windshield replacement several times. Absolutely no hassles. I used the app, they came, I signed. Everything was taken care of.

Earlier this year, I was rear end by three out of 4 cars cars. It was the first car fault. She has Geico Insurance. One of the cars was total lost and the insurance of the lady who hit us is really low. This car crash excess the limit of her insurance. I have been waiting for 8 months to receive a check from Geico. First, I had an adjuster named Christa. It was hard to reach out Christa, her calls ended it up in her voicemail. I was able to talk to Christa less than 5 times in a period of 7 months. She gave me the same answer every time we were able to talk to her. It was frustrating listening the same answer over and over again. Now, we have another adjuster and it is almost the same history. It is easy to get payments from client; however, when it comes to claim, it's a NIGHTMARE to receive a check to fix my car, it was not even my fault in the crash.

Very pleased with Geico. They gave me a rate and deductible much lower than my prior Farmers insurance policy. Last year I had to make a repair claim on my recreational vehicle and the process was super smooth with a check cut within days of making the claim.

Customer service and price are a big part of why I chose Geico. A friendly voice that I can understand. I'm not much of an app user, but their app is very simple. They go over every detail of my policy. And always seem to give me the quote in my budget. I've had to to de-insure a vehicle and they walked me thru the process. Have been with them for over 15 yrs.

When I started with Geico back in 2009 it was in 6 month portions and about $20.00 per month. Now it's $34.75 per month and I've never had an Accident or anything else. When asked why my Premiums keeps increasing they say it's because the Risk's in my area have increased. So, in other words, I'm paying more Premiums because other drivers have DWI, Accidents or Moving violations.... NO FAIR AT ALL...!

From someone hitting our car to our learning how to drive child, Geico has done a great job of informing us of our coverage (sometimes, in the heat of dealing with life, you forget what you should do). They made sure we had rental cars for the time needed to make the repairs. They kept us informed of the status of the repairs. While you don't want to have any accidents, when an accident happens, you want to make sure your insurance company is knowledgeable and Geico has been that with us.

Even though GEICO has the best rates for me as compared to Allstate, USAA, Progressive and The Hartford, it is still too expensive in my opinion. I will say that their customer service is exceptional. No robo operator.

Great customer service, no pressuring, always very competitive. I get insured with either Geico or Allstate, both very competitive companies. I always shop around a lot every 6 months or so maybe a year to get three best possible price.

Been with them over 50 yrs, excellent customer service, rates comparable, claims handled efficiently, road service not limited like others, never had a dispute or problem. Also love their tv commercials.

Reps are courteous, helpful and informative. I had a claim (not at fault) which my deductible was reimbursed. I didn't like the fact that used and other than OEM parts can be used. I can see why accident history can take such a toll on resale value. I also feel the insurance company should recoup depreciation from the at fault insurance company. Even though I've never had an at fault accident in my entire driving history (35 years+) my insurance increases every year thru Geico.

If you have a claim for over $2,000 expect a hefty increase in your premium. My first fender bender in 25 years with GEICO. Bill came to $2200, I paid my $500 deductible, the increase in premium is to cover their cost and then some. Switched to the Hartford.

After the sudden death of my mother and an unpleasant experience with her homeowners and auto insurance company- I called GEICO to see how they could help me in getting coverage for her auto and home until I could sell both. They were sympathetic to my situation and was able to assist me. I have been a policyholder for years and they made my life just a little easier during a difficult time. THANK YOU!!!

I have been with GEICO for 22 years. I have always been treated well. I don't really want to be with any other company. I have been trying other companies they just don't have what it takes to get my attention. I will stick with GEICO.

Geico has been the best car insurance for me. I have received quotes from other car insurance companies, but they cannot beat the premium that I pay with Geico. Customer service has been great also. They are there when you need them.

I wish pricing was better but the customer service is great. When I've had claim they have always responded quickly. Service reps are knowledgeable and helpful throughout the process. Never had to worry about the process. They guided me along the way.

Their customer service is excellent. Their rates are among the best for the NY area. So far dealt with them on two minor issues (blowout on a highway - received towing reimbursement in about a week, hit a car door when driver threw it open without warning - considered 100% other driver's fault).