GEICO Reviews

I have had a very good experience with Geico in terms of handling and resolving an auto acccident I had last year and the resulting legal issues and monetary demands from the defendant. Right from the start Geico claims and the adjusters handled the repair of my vehicle in a very efficient and satisfactory manner. Geico then appointed me proper legal representation from a well known law firm, in the form of Michael ** from QPWB law firm.I was incredibly pleased with the job he did in representing me.

⭐️⭐️⭐️⭐️⭐️. I’ve been dealing with insurance agents for over 18 years, and today I spoke with several agents from different companies — some were rude, some uneducated, and some simply didn’t care. Then I spoke with Jonntel from GEICO’s Auto Sales Department in Tucson, Arizona, and he completely changed my view of what a true insurance professional should be. He was extremely knowledgeable, patient, courteous, and warm-hearted throughout the entire process. His professionalism, attention to detail, and genuine care set a new standard for customer service — something I’ve never experienced in nearly two decades of dealing with insurance companies. Because of the way Jonntel handled everything, I’ll gladly be moving all my other vehicles to GEICO just to continue receiving this level of top-tier service. GEICO is truly fortunate to have someone like him representing their brand.

I spent 6 hours today shopping for quotes. I Talked to half a dozen agents, my email and phone are now constantly bombarded with adds from insurance companies. I had three different insurance companies deny me for coverage because they couldn't find my credit history (I'm Trans and changed my name about a year ago.) Geico insured me in less than 15 minutes (I thought that was just the add) and for literally a third of what amica and state farm denied me for. The process was so easy I had to stop and verify I was actually on the right website and not about to be scammed. I've never been so excited to pay a corporation $500.

A couple of weeks ago I placed a call to customer service to discuss my bill. Prior to calling I attempted to postpone my payment online but was unable to do so. I called customer service and spoke with April. Let me start by saying I have called the customer service line a number of times throughout my many years (11) of being a customer and have never had a bad experience but I’ve never had an experience as great and thorough as I had with April. When I called my intent was to postpone my payment, when the call ended, not only was I able to postpone my payment, my monthly bill was SIGNIFICANTLY lowered. As April was researching the issue as to why I wasn’t able to postpone my payment online, she also checked to see if I could lower my $735 monthly payment. This has never been done before without me asking. I didn’t think I qualified for a lower payment. I was so grateful I literally broke down in tears on the phone.

My car was recently stolen and, thankfully, recovered albeit with some damage. GEICO claim agents were with me from the time I reported the theft until all the damage done was fixed and my car was returned to me better than ever. GEICO reps made a very stressful time less so by providing continuous communication (via phone, email and text); answering all my questions; and coordinating tow and auto body repairs. GEICO enabled me to relax and focus on other things by providing seamless support throughout this entire experience. I've been a GEICO customer for 35 years and they have NEVER let me down.

Vincent **, Auto Damage Adjuster III, was professional and excellent to work with. Always available and settled claim quick and efficiently. Thank You! He came right to my home. I took pictures. Inspected the vehicle and made it very convenient for me.

I called Geico today to possibly switch insurance companies to them and the women I talked to was very rude. I told her I was possibly interested in switching to Geico for car insurance so I explained what I needed and I told her I got a new job and I’m making 2.5 times more money than I was a month ago and a month ago I had two jobs, my regular job and I would do Door Dash on the weekends but not sure I was going to do door dash because I make really good money now so I don’t have to.

My wife got in accident. The person that hit her was insured by this company. 1st they were very cool, but was I mention that I was not ok with after market parts on my vehicle and that my wife was going to be going to doctor for back pain. Now the calls has became rude. In process of getting legal advice. I will recommend any one going true the same thing with this guys get yourself legal o person on your side.

My daughter was in a wreck. Had Geico as insurance. Thought they were a good company. Instead first they take a statement from me because they can't take one from my daughter because she is a minor. Submitted pictures of the wreck. They then want my call log from my phone, pictures of the car days before the wreck and then have me give a statement if I'm the owner of the car when all registration is in my name. My daughter listed on my policy. Then they call back wanting a statement from my daughter. Granted my son was with her that is an adult and never asked him for a statement.

Filing a claim is a task. The adjustor sat on our claim 10 days that the body shop finally told them they needed to get out there. We ran out of rental days and now vehicle is ready body shop needs them to come out and sign off on repairs, so we can get our vehicle. They have yet to go out there. I have no vehicle, no rental, and several children needing rides to school. And can't have them sitting on this until they deem it necessary to sign off on it.