GEICO

I'm so glad I have a chance to tell someone about our experience with GEICO. We have had other auto insurance but none where we felt as protected. We are notified of every action GEICO takes so there are no surprises. Our payments are super simple and not outrageous. Customer Service is friendly and quick. We did need to use the Roadside Assistance once. We were about 20 miles from our home and our mechanic was just as far, but car just stopped and we were at a loss.

Geico is an amazing car insurance company. They work with you and will provide the best service to you. I was in a car accident where someone hit me from back and totaled my SUV. Geico gave me the best deal there was and cut me a check within a month. They even helped me with renting another car because I was hit from back, it was considered a no fault on my part so my insurance rate did not go up and when I got another car. I decided to have my fiance included in my policy and they didn't give me a hard time at all. They not only added him to the insurance policy but they also added his name on the actual insurance card. They are a wonderful company to have and they work with you to make sure all your needs are taken care of. I would highly recommend them to anybody looking for car insurance.

I had never used Geico before but in the four years I have used them they have been a very good service. Their customer service is top notch in that they get back to you right away. Their website is easy to use and has a number of convenient options, such as you can print your insurance cards off the site and/or have them mailed. It's easy to manage your account through the website without ever even speaking to a representative. The one month I was behind due to payments I expected not coming through, it was easy to go to the website and postpone my automatic monthly payment for a few days. You can do this once per policy term. I found this very helpful and was surprised and relieved at how easy it was to do. My rates are good, although my policy fees do go up a bit each year. But, this is probably to be expected, though it is a bit annoying. Overall I think they are great.

Not that long ago, my family and I were in an accident in a Dairy Queen parking lot. Someone who wasn't paying attention backed up into us while we were leaving the parking lot. He hit our bumper and caused enough damage to need repairs. But we were still able to drive back home. When we contacted GEICO, we gave them the details and everything that happened. They processed our claim right away. It was within a few days. Our car was fixed within the week. So we didn't even have to get a rental car. Which was great. So the whole process was easy and simple. It almost made everything back to the way it was before the accident. Except the memory and how everyone felt after it happened. But they did a great job and made the whole process as painless as possible. So I'm glad we decided to have GEICO as our car insurance carrier, because they were there when my family and I needed them.

I renewed a policy with Geico Insurance. I agreed to this policy for six months. I called to set it up, and cancelled. I was not planning on signing again with them, as I had many issues with them. One of the frustrating issues is that they do no keep track of concerns & comments, from Me (The Customer). As it will again, this time around turn out to be, once again. Thinking everything was fine, after the end date of my policy... I was going through my bank records, one day, and I realized that they had been pulling a monthly payment again. So, I called to ask about it, and I was informed that my policy had been renewed. I was surprised... by it, because I they didn't get my consent to renew. I never agreed to renew it.

People are always so quick to write negative reviews so I figured I would come here, write a positive one. GEICO is the best company that we have ever done business with and we switch to them after we were royally screwed over by Esurance. Take my word for it, DO NOT use them as they will not pay out any insurance claims! GEICO has been so great to work with us when we needed to extend the payment, and all of their representatives that we have had the pleasure of doing business with over the phone have been nothing but wonderful and pleasant! GEICO has immediately paid out all tow fee reimbursements when we filed them! Thanks!

We pay $5 extra per month for free windshield replacement on our vehicles. I recently had a rear windshield busted out while in my driveway one night. GEICO refused to pay because the back "windshield", as the representative referred to it, does not qualify as a windshield. Even has a windshield wiper on it but yet it still doesn't qualify as a windshield. I think it's a shame that they find loopholes to keep from providing coverage to their customers.

Been with GEICO 15 to 20 years, can't even recall not having them. Generally, good service and helpful in keeping my rates low,\; lowest ever last year, both of us retired, very low mileage and I diligently take my Defensive Driver course as needed. Just received my July-January renewal and it has increased by 22%! I usually project an ever-so-slight reduction due to depreciation of the vehicles and was totally blindsided by this news. WORSE, after a 20 minute line by line review of my last three policies I found the one & only difference, I (and my Def Driver discount) have been switched from "Veh 2" the one I drive to "Veh 1", the one my wife drives.

I've had Geico for 2 years. My teenage daughter just got her license and we purchased a car for her. As expected the rates jumped but by $400 a month for a 7 year old $7.000 car? Seriously? So In order to afford the monthly increase I sold my Jeep to get something cheaper. My insurance only went down $50 so basically paying $525 a month for one 7 year old beetle & 2 drivers... WHAAATT??? Then when I got a quote for a 9 year old Prius I was considering buying the price for 2 cars was $495! My head almost exploded... I then went to Progressive which was cheaper for the one car but then more when I add in an additional car... The whole thing is so incredibly frustrating it makes me want to Uber everywhere and just spend $500 not driving!

You see the TV for endless GEICO ads - however, when you are in an car accident (even when its not your fault) and you make a claim (uninsured motorist) GEICO will send you (and your damaged auto) to a collision center where their adjusters will provide an "estimate". Routinely, the Adjuster(s) will "Low-Ball" your claim; in My case they reduced the "Hourly allowable Rate" the Auto Body Shop charges. The Dealership fully recommends specific Auto Body Shops - GEICO refuses to act "honorable" and pay the usual and customary rate of $50 per/hour they allow $44 per/hour thus costing the insured (me) the unpaid difference.

Secondly, they refuse to allow the full replacement cost of new parts - they allow a reduced amount for body parts.

Hello, I had accident from my back car and back car has Geico. It's already 5 week passed away but still no progress and my agent is Shana **. I am calling every week but still no progress. I am not able to close my trunk and it's hard to drive for me everyday. They are also not ready to provide rental car. One of agent said I am going to get full money for repair. I don't know when they will give money for repair. I am suggesting not to take Geico. I already switch other insurance from Geico. Thanks.

A driver insured by Geico rear ended my vehicle at an intersection. It took Geico more than 2 weeks to converse with their policy holder and acknowledge responsibility. I had already obtained an estimate to repair the damages from a reputable shop. The Geico adjuster lowballed an estimate (less than 1/2 what the shop quoted). Then the shop had to negotiate with Geico, eventually Geico came around; however, it took a month to get my vehicle repaired. What a terrible insurance company.

GEICO insured me when no one else would seeing I was a service member returning from overseas assignments. That was 25+ years ago. Over the years, GEICO has been responsive to my needs and has provided excellent personalized service. Once I had hail damage to my vehicle. The next day, GEICO had an insurance adjuster come to assess the damage. He came to my work parking lot to make it easier for me! I received the check for the damage quickly. My rates are very competitive and I might go so far as to say unbeatable. I occasionally get quotes from other insurers and they can’t beat the cost of my coverage with GEICO. My children have also spun off of my policy into their own GEICO policies. They have received comprehensive policies at excellent prices too.

Geico online salesperson requested me to take the defensive driver's course after signing up with Geico, so that I can do the course with one of their preferred websites and after finishing, when I gave a call to get 10% discount - they say I'm not eligible for that discount under certain characteristics that company follows, which is I think not being faithful to their customers, just get them on board with all fake details and forget, and saying "we can't find the online sale agent who spoke to you and registered your policy". All they started doing is recording the phone that I am making now for proof. What for - Don't you save who signed me up on Policy.

My family has carried GEICO auto and home insurance for years. We covered my children on the policy, as well. In mid-2017, I contacted GEICO to inform them that my young adult daughter (who was on the policy) would be moving out of the country for two years for a college program (and would not be visiting home during this time period). They promised to remove her from the policy and add her back on upon return.

On 4/3/19 my 16 yr old son passed due to a cardiac arrest on 3/25/19. On 4/2/19 Geico took out the first payment of $150 for adding my son on. On 4/12/19 I requested a refund and they would not refund my $150. I’m a single mom that really couldn’t afford this add on in the first place. I’m so disappointed for the lack of sympathy this company has treated me. Patty **

I claimed my accident and went to the damage estimation place and figure out that my rent car was released to other driver under my claim number so I could not rent my vehicle until issue needs to be resolved between Geico and Enterprise. I was trapped into that place for 5 hours without lunch. Only I was told to be waited until resolution will be made and call back to report status but it was never kept until I called them back for 3 times and made complaint about it.

Geico stated when their client lost control of the lie vehicle because it was traveling too fast in the rain and struck a concrete divider then came to an uncontrolled rest in the roadway in the middle of a curve at nighttime while raining and the vehicle le was black and had no lights activated it was my fault I hit the car. Keep in mind it caused ab 5 more different crashes. Stated they were only “99%” at fault and would not fix my car as a result.

I've been with Geico for years, 10+. I have now all of a sudden been locked out of access to my account both online and via the phone app. Says "Your account is locked from internet access". So I call them, after runaround from 2 people, they say "You've made too many changes to your policy and your account is now locked for 6 months!!!!" 6 months!! WTF, so I cannot do anything online, cannot even see my proof of insurance cards using the mobile app, pay my bill, nothing.. So screw Geico - leaving them and moving to Liberty Mutual.

My experience with Geico Claims department has been a total nightmare for me and my family. It took them 2 months to partial approve my accident claim. My vehicle has been in the body shop since April. I had to come out of my own pocket to pay for my rental. A representative informed me when the claim is approve I will be refunded my for the money I have put out. As of today I still haven't gotten back my refund. They delay approving the claim and returned cause me to have the rental longer than I should have. Geico show no compassion for me and my financial situation. Geico suppose to be my advocate when involve in a accident. I recommend no one should have to go through this experience with their own insurance company. If you can go somewhere else for another quote for insurance, you should do that.

I got a flat on tyre and requested roadside via Geico.. It's been 2 hrs now and each time you call they keep updating the time and delay from their end.. Horrible service by 3rd party Auto Rescue that Geico contracted in Philadelphia PA..

I had bought an auto policy through Geico, paid in full and everything and got full coverage for my vehicle. I just got into a recent accident, filed a claim and they basically wasted my time wanting to file the claim first then send out roadside assistance. Couldn't give me the roadside assistance first. After filing a claim and giving all the information I have went through many agents. All of them had told me to pay my deductible in order for me to get my car back asap. Just not one second they automatically recommended me to pay a deductible when I was the one not at fault. Also I had paid for roadside assistance in full. They want me to pay for towing. They told me emergency roadside assistance is not covered. I have to pay a fee. I paid in full for my policy. They didn't even bother helping me out, just wanted to suck more money out of my wallet. Didn't bother wanting to wait for the police report and didn't bother giving me any support.

At first I was pleased with the processing of my claim and how quickly things were moving along, until the adjuster stopped communicating with me about the status of my vehicle. I can't believe the noncommunication with the adjuster, adjuster manager and finally the director of the adjusters. I have left more than three voicemails with all, but nobody has responded. I have been with GEICO for more than 30 years and not one accident including this accident which was not my fault. I'm frustrated with this experience and hope others never endure with what I have felt with this well-known company.

I damaged the side of my car and went online to Geico's website to file a claim. The site said "A GEICO auto damage adjuster will meet with you AT THE REPAIR facility to evaluate the damage...explain repair process and answer questions, arrange for you to leave your vehicle for repair..." That DID NOT HAPPEN. I arrived at the GEICO approved and suggested repair shop and the damage adjuster was not there. I was told that he wouldn't come in until later but they didn't know what time. Still distraught about my car, I trusted GEICO and the shop that they recommended, so I left my car there. Hours later I still didn't hear anything so I went online and discovered that the repair shop had over 3 dozen 1 star reviews! So of course now I'm worried.

GEICO likes to draw customers in with their claims of great rates and their cute commercials. But hidden behind the decent rates and the adorable commercials is a monster! Not only is GEICO a bait-and-switch company that raises rates the first chance they get but they also will do everything that they can to avoid paying to fix your car! I am 52 years old and never had an accident as an adult on my own policy. In fact my wife and all 4 of my kids have gone accident free until my daughter had an accident recently that was her fault. When my daughter turned 16 I splurged and bought her a 2016 Jeep Patriot with very low miles. It was a R-Title having been in a front end collision. R-title vehicles go through strict state inspections before they get plates on them in the state of PA. In addition GEICO had no problem providing full coverage for the vehicle.

Beware of Geico. I enrolled in a new policy in December 2018. I’m older, drive very little, and pay over $150 a month to cover my older compact car. When I enrolled, I signed up for roadside assistance and, to my knowledge, I’ve been paying for it. I’ve always had roadside assistance, in more recent years through my auto insurance. So, when I actually have to use Geico services, I’m told I don’t have it. Since this is the first time I’ve had to interact with Geico, I’m extremely disappointed. I will be looking for a different company for my auto and renters insurance.

My mother was involved in an accident by a Geico insured driver. She was entering her private driveway when the guy in the other vehicle tried to cut her off. She was hit on the side and her front bumper sustained damage. Even though the officer who took the police statement said the other driver was at fault; Geico is refusing to pay for my mother's car damages. We are currently waiting for the police report to show Geico who was actually at fault. Hopefully when it arrives Geico can make a more informed decision.

My vehicle was stolen and I was in a verbal agreement with the Geico insurance adjuster that a settlement would be made considering it had been two weeks and no sign of the car being found. So I purchased another vehicle. Then a couple weeks later the car comes up and I inform Geico who then tells me I must keep the car and get it fixed although we were in agreement that they were taking ownership. Turns out they didn't have everything they needed which I was unaware of. Then I say, "Okay fix the car," and I have to deal with it. Then they decide that they won't approve all of the repairs because the car sustained additional damage at the tow facility that wasn't caused by the theft. So then because I changed my policy to cover my new vehicle a while back they're saying it wasn't covered when it was damaged further so there's nothing they can do about the additional damage.

What is the most important thing about auto insurance? If and when you get into an accident, your insurance company will be your advocate and ultimately fix your vehicle to the same condition it was prior to the accident. Well if that's the case, people should look elsewhere for insurance coverage. Geico will not help out its customers and will make decisions that are in the best interest for them. I had the unfortunate luck of getting into an accident with an uninsured motorist. The uninsured person not only hit my truck but hit another vehicle in the process. The accident occurred on a highway going about 70mph. At that speed, the impact can cause some serious damage to your vehicle cosmetically, but also to mechanical parts such as the suspension especially since the primary point of contact on my vehicle was the front and rear passenger wheels.

Geico was simple enough to sign up with for insurance but canceling is hell. I received a better deal with another company so I switched. I called Geico to cancel my policy, the person said it was done, all good. Until I received a bill for non payment. My insurance showed in effect 40 days! After I cancelled. Now for horrible customer service. I called to figure out what was wrong. Was told policy could only be cancelled in writing. BS by the way. Was given a bogus email to send it to. Called again, was told to sign up for texts and cancel it that way but proof of other insurance would have to be emailed to another email address. Did all of this. Called to check. Policy was cancelled. Hung up on. Called again, the person said "yes but now you owe us 4 Times the amount you did before you started this never ending death cycle". Asked how I could bring the amount down, rudely told "you can't" and hung up on again. GEICO customer service is no service at all!