GEICO Reviews

GEICO's medical adjuster Joseph has been helping me navigate my first accident where I needed to use PIP coverage. Crash-related injuries and anxiety make the entire process seem so large and overwhelming, to say nothing of the deadlines where you should get your paperwork in as soon as you can, but you feel like you also shouldn't make any mistakes under that pressure either! Joseph was very polite and patient with me and clearly explained my benefits and answered the questions I had about the forms I needed to fill out. That certainly took a weight off my shoulders, so thank you, Joseph!

I feel deceived by the insurance company's attorney, who wrote untruths regarding an incident for which I bear no responsibility. The company lied claiming they did not have the data. Is the only reason to study law to learn how to lie? Does this country offer no opportunity to earn 5000? What kind of future awaits our children if the law is applied in this manner? Why we must pay insurance if we can not trust them because they lied.

Tiae was very helpful and was very informative about the app website and getting my proof of insurance coverage. Cards e-mailed to me. She also set me up to get a discount on bundling my car and renters and other insurance. She took her time and walked me through everything at the GEICO in Nashville Tennessee. Thanks again...

I can’t say enough INCREDIBLE things about my experience with Leland and his supervisor Andrew at GEICO!! What was already an incredibly stressful situation turned into the best customer service I've ever experienced! Leland went truly above and beyond—he spent hours patiently helping me. No other company has ever done the absolute most like he did! I never felt like I was “just another claim”—he made me feel prioritized, and genuinely cared for. From the moment he got on the phone he was warm and caring and I could tell he really is a kind and good hearted person. I've dealt with customer service all of my life and there has been no one who's stood out ever like he did!! He literally spent his day looking into every possible option to help me.

GEICO exceeded my expectations in terms of efficiency and customer service. The combination of quick responses, thorough assistance, and effective communication made a potentially difficult situation manageable. If you’re looking for an insurance provider that prioritizes customer care, I wholeheartedly recommend GEICO. Claim department Mr. **, Mr. ** and local claim adjuster Mr. ** are very helpful. They willing to to go the extra mile to ensure all my concerns were addressed, which is something I truly appreciated during a stressful situation. I’m grateful for their support and patient, the entire experience felt personalized, as if they genuinely cared about resolving my issue efficiently. Thank you!

I went with Geico 11-10-25 and told agent that I wanted only Liability with Roadside serv. Paid premium and later found that they charged me for uninsured motorist. Told me I had to sign a form of refusal and I did but never got any payment back. This time renewing it took me almost two weeks fighting with them that I only want Liability and nothing else. They gave me a price and said sending me a form to sign again, (which I forgot about and never received) I paid premium told to me for just liability on 5-7-26 and I paid it. Ever since I have been trying to get copy of Declarations page and Insur. cards online and by phone many times & just keep getting old info but not new.

Unexpected rise of insurance. I had situation when, They put my price up, I call for canceling on time and under their web page they had a scammers, as of cancelation department, they offer me to not cancel, they give me good discount, but unlikely it was scammed department, after one week, original Geico sent me a letter, with all changes, the Insurance was not canceled on time, and sent me a fee 369 dollars, I was with them one week trying to dispute this awful situation, but no one care, also they stop sending me a letters and one month I didn't know what is going on, later they send me in collection department and make me pay 369 $. No understanding, no humanity for their customers.

Other insurance companies provide tracking devices instead of requiring constant app usage. Do not be attracted by the initial discounts because they may gradually take them back later with stupid reasons. Stay away from Geico.

Their customer rear ended me and took off, I chased her down, she tried to ditch me in a shopping mall, I caught her and called the police, now her insurance (Geico) is giving me the runaround on getting my truck fixed, I had to get repairs done to my truck to get it legal so I can drive it, Now geico is giving the runaround, Screw this company, I'm filing a small claims court case on her! Their customer service sucks sooo bad, I also reported them to my state's insurance complaint dept and to my state attorney general's office, and more run around, I told them I don't want crap parts put on my truck (Cheap remakes), I want oem parts. Geico Really blows.

I filed a claim with Geico last August and the experience with the adjuster extremely poor. Adjuster never reached out or called. No updates at all. I had to reach out multiple times before getting one short no information response. I finally had to reach out to the repair shop. Their update communication wasn't much better, but they provided timely response once asked.