Consumer Complaints and Reviews
My husband and I have had Geico auto insurance for almost a year, through their military department. Yesterday morning we awoke to a loud crash from outside our house. Someone had run into our company truck, pushing it into our front yard. After exchanging insurance information with the person, we pulled the footage of the accident from our security cameras. The person that hit our truck was going backwards at a very fast speed, apparently trying to run over a bicyclist he was having an altercation with.
I filed my claim with Geico shortly after the accident and called my assigned claims agent this morning, explaining how the accident took place. My agent refused to send someone out to asses the accident! He spoke down to me and called my husband, a decorated Marine, "trash". When we asked him to speak to his supervisor he said "I'll only tell you her name". I am so upset with this lousy company.
I purchased my policy with Geico in June 2016. After speaking with the sales rep and advising that I needed full coverage because I had a lien holder, the sales rep gave me a quote that I thought was overpriced so I advised him that I was going to keep looking. He then asked me to hold to see if there were any other discounts he could apply. When he returned he gave me a quote that I better agreed with and told me he was providing me with everything that the state of SC required. So I thought I was good to go until hurricane Matthew came through my car became flooded due to all the rain and flooding in my neighborhood.
When I called to do my claim I was told that I only had liability and if I added full coverage right then at a price of $616 dollars for the remaining 2 payment I would have a better chance of having my claim accepted so I did and they still denied my claim. They admitted to me that they had my lien holders listed and wasn't sure why only liability was only added by the sales rep but that there was nothing they could do. I owe 13,000 on my car, I have had to pay a tow company to tow my car to the mechanics, rent a car to get back and forth to work and school and now I'm sure my car is a total loss and I won't be able to pay my lien holder so they will repo it and add it to my credit report.
Geico will only take your money but will never help you when you submit a claim. A horrible company and no wonder they are so cheap. You get what you paid for. After five years of no accidents, I decided to leave them after I submitted a claim for hitting a small object on the freeway.
I had been with Geico for 19 years and found out that they were overcharging my premiums. I switched insurance companies on 21 September 2016 and to date they have not refunded my premiums of $970.70. This after I had to stay on their case to get them to refund a 16,000.00 overpayment on my insurance premiums.
In 2014 my brother had insurance with GEICO and put me on as a driver. He got cancer and was bedfast and after he passed away they took the last payment thru his account. I had to close his bank account and now I called them and they said I had to pay my brother’s account before they put me on so I hung up. He called me back and said it was taken care of but thought about and canceled but it went thru my bank account and they want refund until last of the month. What a company. Don’t anyone to go thru when you lose a family member.
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I called to get a quote to see how much it would be to add a driver to our policy. The person didn't have their license yet and I was weighing out whether they should get their own policy or we do the family. Geico without warning added her to the policy and basically raised our premium when it was just an inquiry. I did not want her added to the policy at least not at that moment. I am leaving Geico and never looking back. They are very scandalous and frustrating to do business with.
I called Geico to get my Insurance information so I could get my stickers for my cars, they informed me that they cancelled my insurance because they couldn't verify my spouse's information. Well I'm a Widow. I'm so upset right now. They draft my checking account every month to get their money but they don't have the decency to inform me my insurance was cancelled. Hate Geico, never again I will insure with this horrible company. Bad Bad!
I paid my insurance. But when someone hits me on the highway, they act like I don't have insurance. I had to go to the doctor for my injuries and they didn't want to pay for it even though I had medical coverage added. I had to call my lawyer to get them to pay the doctors. Will never tell anyone to get insurance with GEICO. They are horrible.
I left GEICO last June because they raised my premium every six months. No accidents, great credit score, defensive driving, safe (Subaru Outback) vehicle. The 6-month premium went from $500+ to over $700 in a matter of a couple of years. I switched to Travelers, at a substantial savings. Today, I got a letter from GEICO telling me that Geico now has a new way of setting premiums, how much they miss me and won't I consider coming back. Sure, if Travelers starts to pull the same nonsense. The only way to bring these grifters to heel is to play their own game. Use them as long as they behave ethically and cut them loose when they start to pull their premium-raising shenanigans.
I reject and denounce all business with GEICO for they are a non-Christ believing company. They will no longer now or in future be my insurance carrier. I just got off phone interview with GEICO customer service call center rep. and he said employees are required to work ALL major Holidays. I said, but Christmas is a Holy Day. He said, NO EXCEPTIONS! And then he asked if I wanted to withdraw my application and end the interview. Wow! A company who does not honor religious holidays is bad business in my opinion and possibly corrupt in nature in other areas as well. Just saying.
After speaking with a wonderful Customer Service Representative by the name of Whitney, I was transferred to Calvin in new sales about a quote concerning purchasing a new policy for my 20 year old daughter. He was incredibly rude. His tone was as if I was bothering him. His customer service was absolutely horrible. You would think that because I was possibly trying to add a vehicle to my policy or purchase another policy, which is more money that I will be paying to the company, that I would have been treated better. Needless to say, I am extremely disappointed.
What the hell happened to the personalized agent, you know the one who takes care of your claim when you have an issue?! It takes two days to receive an email, that's the current procedure? Unacceptable! I pay every month for a service, in case an accident were to occur. I have had Geico for over twenty something years!
I'm dealing with a call center and back and forth voice mails. Half ass instructions on what website I need to access to receive reimbursements. I'm supposed to navigate registration after reading a mile long required reading in order to sign up to receive, to bank America/Geico. I read, register and then find out my agent hadn't processed crap on their end and wasted another hour on top of the four months time waiting ** already served for my loyalty as a customer.
I call **! Very disappointed. Do not process requests, like simple address changes made over the phone to a live person four times in the past four months! Waiting three months for a reimbursement check Geico received from the at fault insurance company on my behalf four months ago- I haven't received crap. I am so disappointed in Geico.
The man who hit me got out of his vehicle & said "did I hit you?" I said "what the hell, YES". He said he didn't see me!!! Distracted driver! He had his license & insurance card in hand. I took pictures of the same! Well, as soon as it was safe to pull in a parking lot, I called Geico, they opened a claim, then said "we have to verify with our customer". When I called them the next day they said no contact with their insured. They treated me like I was insane!!! So far I feel like I going to get screwed!!! I had told them my car wasn't even three months old!! It's a 2016!! From reviews I've read, it's an uphill battle!!
I have been insured with Geico for over 5 years. I recently bought a new vehicle so made changes to my declarations policy. When I receive my new policy I found things I did not authorize nor want. The agent took it upon themselves to add Mechanical Breakdown for a brand new vehicle at $44.50 every six months. Wait that's not all, they also added roadside assistance and car rental reimbursement. I told the agent multiple times I did not want nor need these coverages. I had never even heard of Mechanical Breakdown insurance so how was it, I was paying for it? I reviewed my policy and found all these coverages I did not want but was paying an extra $194.00 a year for. When I called to inquire and repeat I did not want nor need these coverages, I was told, "Well they are only so many dollars a month."
Not only did I pay for coverages I did not want but paid for one I knew nothing about. Why would anyone want Mechanical Breakdown insurance when you have a new car warranty and extended warranty? Buyer beware, check your coverages. Geico seems to add things to your policy you tell them you do not want nor need, of course at your expense. After all this, Geico said they will refund the overcharges of $97.00 and will not charge me for the days of unauthorized coverages. How nice of them. Nice try Geico!
A person having Geico insurance ran into my car, (all their fault). I have another insurance company. Geico would not pay for G.M. parts, my car being a G.M. product. Geico adjuster cut a check after looking at the car, did not even allow me to get any estimates on my own. Of course when I went to the body shop of my choice (picked randomly, closest to my home) They could not do the work for the amount that the adjuster gave. The body shop will only use G.M. parts, cannot guarantee his work otherwise. So my only legal recourse is to pay the difference, then sue the person that hit my car in small claims court.
So what I want to say to people who think they are saving money with Geico, you will pay one way or another if you damage another person's vehicle. Geico won't pay - you will. Geico spends a lot of money on cute lizard ads, but they don't care about you. Geico is all about maximizing their profit at the expense of all us vehicle owners no matter what side of the claim you're on. Forget about ethics in business, forget about doing the right thing, making money is the only important thing. I hope people/consumers see that doing business like this is wrong. You can conduct business with integrity, you can conduct business in which no one is damaged, and everyone is satisfied. It is possible. Geico maybe you should read some John Maxwell books. You know, the New York times bestseller. Read about ethics in business. Ever heard of the golden rule?
I received an online quote for automobile insurance via Geico. The quoted premium was quite a bargain relative to what I am currently paying. I was definitely compelled to make the switch. Two days later I received a phone call from a local Geico rep. I explained my reason for wanting to make a switch, and he said he could get my new policy started as soon as I make the first month's premium payment. I told him I wanted to first notify my current carrier, with an effective termination date of my current policy to be four days later. I explained I wanted my Geico policy activation date to begin the same day my coverage ends with my current company. He told me that as long as I make the first month's premium payment made by 6 pm the day before the effective cancellation date, the policy would begin in a seamless fashion.
So I called the rep the day before my termination of my current policy, and the call began with him eagerly taking my credit card information. Thought we were about finished but he then goes into a "song and dance" that he needed to check the information of my listed drivers before finalizing the activation. Well, he "plugged" in the driver's info, and began acting like he was utterly shocked by my auto related history (which he said came from notes made by my current company, who I have been with for 23 years).
He went on to say that there was no way he could maintain the original quote, that the revised quote will be much higher. I told him this whole situation was completely out of line due to the fact that he knew I was canceling my current insurance based on the Geico quote being so much better... and because he never said he would have to re-check my info, which could result in a much higher premium cost.
What's going on in my head? So, he knows I'm over the barrel (to be without auto-insurance the next day), and figures I'll go along with this nonsense... Nope. I called my current carrier and told them to un-cancel me. (NOTE: All this information had already been submitted for the online quote. Additionally, I have a nearly flawless driving record in all the time I have been with my current carrier.) I should have gone with my gut with this Geico deal from the start. A quote that seemed too good to be true. An insurance rep who speaks like he could float between other jobs such as; used car sales, loan shark, pool hustler, carny worker, snake oil peddler... etc, etc.
I was in a collision which totaled my Ford Explorer. The person who hit me was covered by GEICO. Trying to settle the claim was a truly terrible experience. I was personally insulted by the adjuster, Claudine **. She questioned my integrity and she insulted my intelligence with her counter offers and unhelpfulness. Her supervisors were no more helpful. Her conduct specifically drove me to retain an attorney after nearly a year and a half of trying to deal with it myself. I wasn't asking for an outrageous sum of money, I was able to receive what I requested once I retained an attorney. Had Ms. ** been remotely reasonable and not so personally offensive, I would have settled for considerably less. She cost her company money as a direct result of her unprofessional and insulting conduct.
When interviewing attorneys, they laughed and sighed when I mentioned who the adjuster was on the case. Her reputation for being difficult is apparently well known in this area. Perhaps it serves GEICO well in the short term to have adjusters behave this way, but the long-term cost is that I will never consider GEICO for any insurance needs. Furthermore, I would discourage anyone from using GEICO and encourage any current GEICO customers to switch. Maybe it seems ok to have horrible behavior working on your behalf but just consider that if this is the company ethos then how will they treat you when you are making a claim? Caveat emptor with GEICO.
FTR I have never made a claim like this before. I understand insurance companies need to fight off fraudulent claims and minimize claim amounts, but there is no excuse to treat claimants poorly. And I am a busy professional. I do not have the time to waste getting the runaround by an insurance company just so they can save a few pennies. Lesson learned - I will retain an attorney immediately if this ever happens to me again. So I have GEICO to thank for my capitulating to the perpetuation of the insurance-personal injury lawyer racket. Thanks for that too!
I have been using Geico for more than 1 year. It was all fine as I was paying them on time and I never had to claim. Today on 10/04/2016 I had claim first time. They recommend me going in Uptown Collision Houston. The auto repair shop did fix the problem in car but they broke my key. They tapped the key so I didn't notice the time I was leaving the shop but key got broke same day in few hours when I tried to turn off the ignition. It was horrible experience as both Geico and repair shop step aside and I had to bear all cost + the issues having key stuck in the ignition.
I will definitely raise a police complaint regarding this behavior as it caused me time and lots of effort, regardless of the result. Insurance company pays lots of money in advertisement but they can't put $175 for their customer. As it is mandate to have an insurance by state then it's state duty to regulate insurance company. For me insurance meaning you can have peace of mind, which definitely doesn't seem happening with Geico. I would not recommend having Geico and specially Uptown Collision in Houston. I will try to give feedback to every single forum possible.
In time of need Geico will not be there. Been with them for over 16 years. After I came back from my trip needed roadside assistance. They claim it's an existing problem that I need to pay for it in cash just because my car was sitting in place for over 2 months since they advised me to temporary cancel my roadside service and have it back once I return. Even after I pay for the service they refuse to help and AAA WAS RIGHT THERE TO ASSIST ME. So people once you are a customer Geico does not offer you the service you deserve and pay for. I wish I could give them half of a star.
I am appalled at how my claim was handled at GEICO. I hit something on the freeway and popped 2 tires and punctured my wheel on 9/25/2016. Not thinking insurance would cover tires, I purchased 2 new tires. When I learned of the punctured Wheel, I called GEICO. They agreed to cover everything and sent an adjuster to the tire shop. There, he took pictures, documented everything and gave me a check payable to myself and BMW Financial (not the shop). So, I was out of pocket $855 for the tires. I then took the car to BMW dealer to get the new wheel and alignment. The dealer couldn't do anything with that check GEICO had given me, and I was told I'd have to mail it to BMW Financial (in another state), and have it signed over by BMW Financial but I also needed to send in all my receipts. I couldn't get receipts until I paid for the repairs which were another $990!
After spending over 2 hours trying to get this sorted out, GEICO finally agreed to pay the shop direct (duh!!!). I thought everything was fine until it came time for me to pick up my car. The GEICO adjuster texts me and says "sorry, my printer isn't working and I can't print any checks to pay for your car OR reimburse you". Umm, what? Another thing about this adjuster is his phone wasn't working the entire time, so we had to rely on text messages. I felt like I was working some backyard sketchy deal or something. So I've had to come up with over $1700 out of pocket to get my car.
It's been the most frustrating, horrible experience ever. The lack of customer care is just not worth it. You pay for insurance expecting you'll be taken care of when you need it. That is not what happened to me at GEICO and I'm still without a dime for reimbursement. Why do I even have insurance? I will certainly let everyone know what a complete fluster this experience has been and if you pay GEICO, be prepared to lose your money because when it comes time and you need insurance, GEICO will NOT back your claim.
I had two cars with full collision and rental car reimbursement coverage. On one car then I reached the loan pay off point and removed collision, for that car. I assumed I still had rental car reimbursement coverage. No. I had an accident and now while I wait, up to 30 days, for the other insurance company to assume liability, I have to pay out of pocket for a rental car! No one bothered to tell me that the rental car reimbursement policy only applies if you have collision. Eventually I will get the money back but it is a hardship now to have to pay for it. Which is why I wanted the coverage. I knew this could happen, thought I was covered and now find out no, it is not covered. They offered to cover it for five days as a concession. Five days, when it has already been 10 days and could be 20 more. Not good.
They offered me a good auto policy for my car on the phone. I had email contact with one of the agents and provided her with all the necessary information. When I did not hear from her back, I called them up and all of a sudden a different agent told me that they were not able to provide me with an insurance. So I went from a good deal on a policy to no insurance at all. Ridiculous!
The adjuster told me it was too far for them to come & inspect my car damage. She was more than happy to total it out or I was to have it towed to them in St. Louis. I wasn't important enough. Then speaking with her supervisor, even though adjusters in Indiana were closer they refused coming to look at my car. LOUSY SERVICE. NO SERVICE. Lisa ** - adjuster, Jarrod ** - supervising adjuster/manager. I was told if/when they total my car I could buy it back. My car only has 90,000 miles on it. It is paid for. Still they insist that just how things are going to happen. I'm pissed. DO NOT EVER USE GEICO.
I have had the worst experience with Geico Auto claims. I was involved in an accident with two Geico insured drivers at the same time. GEICO agreed that their drivers were at fault and both received traffic citations. But when it came to paying out the claim I had to chase down 2 different claim adjusters who both work at GEICO who both blamed one another for the reason the claim check hadn't been issued. I had to make endless phone calls and emails just to get a result. I am so glad I have Progressive insurance... Because GEICO insurance company is the worst when trying to get them pay out a claim which was their insurer's fault.
I had an accident with another GEICO driver. I changed lanes and the driver won't let me change so he hit my fender, so GEICO declined coverage citing they could not determine who was at fault. I was with GEICO for over 5 years, and another incident happened. I hit an animal, damaged my front bumper, so GEICO told me that we don't have animals and they did not believe me lol, so if we don't have animals then why GEICO sells comprehensive to cover animal damages? So again they declined the coverage and the claim.
It is true, GEICO is cheap but they will fight every claim to make you cancel it and they will delay it and send an examiner and then make recording statements with several agents and require you to come in person and meet with them to waste your time and then if you don't come they will cancel the claim citing you did not cooperate lol. Run from them. I have AAA now and so happy, they kept their promise and they never made me pay higher rate just for using my policy.
I was contacted about an accident my 16 y/o daughter was involved in. Apparently the driver of the other vehicle was claiming damages and injuries. I explained to the claim investigator that I find it hard to believe there were any injuries since the altercation happened in a school parking lot at a maximum speed of 5 mph. Only damage to my daughter's car was a bent license plate. Only damage to the other car was a scratch from the license plate. She agreed and asked for pictures and a statement from my daughter. We spent the next two weeks playing phone tag but never connected. The last time she called I returned her call and left a message explaining that we need to schedule a time to talk since we kept missing each other. I got no response.
About two weeks later I sent an email from their claims systems asking for a good time to call so we can give her the statement she needed. Still I received no response. I received a letter in the mail the other day saying that they settled the claim. I received a call from our claims investigator and she said "We settled because we did not get your statement." This is unacceptable. Geico has lost my trust and respect and I will be changing insurance companies immediately.
I had been thinking about changing my auto insurance if I could get a better rate. Let me add that I have an excellent driving record-no accidents, no legal issues. GEICO rep indicated that it was necessary to check my credit rating to determine price of insurance. Well. OK. I did refuse to give out my social security number into a non-secure situation. "No problem, we can check without my releasing it." After all, they have my name, address, birth date anyway. Well, all those data were sold. I am now receiving solicitations based on my excellent credit rating to borrow money from loan companies. I am furious. I now have no financial security. I have to notify the IRS and credit card companies about this breach. I fear the credit card and bank issues that will now arise. I am furious. I will be contacting GEICO demanding free credit monitoring and compensation. I certainly will not purchase a GEICO product. Be warned.
Geico is a horrible company. I was rear-ended while stopped at a red light by a geico insured motorist. I was injured and had to go to the hospital for the injuries. I had to miss work for a week and now have to go to a chiropractor. Geico has stated to me that there was no damage to either vehicle, which is untrue, and that I am not hurt as a result of the accident. They denied my claim. HORRIBLE COMPANY. Will never recommend them to anyone and will always say how bad they handled my claim. Negative 5 stars.
Do not use Geico. They not only raise premiums randomly but if you have an accident your fault or not you They do Not pay the totaled amount and you get stuck with the difference. I was given the runaround and I would not recommend them for insurance renters. Or otherwise you will get stuck paying a bill.
Had no problem with them until I changed my payment info. They claimed that the payment didn't go thru but bank said payment was not sent to account. Customer service called me a liar each time I called to have the $20 charge taken off my account. Manager also called me a liar even though they reread the emails they sent me. When I cancelled my account a customer service told me I would have a refund of $81. Instead they gave me $3 and some change. They stole the $20. This morning had an email that I owe them $89. Do not do business with these crooked people. Ever wonder why companies advertise all the time? Their company stinks so need to advertise to try and get customers. Don't do item.
Matthew BrodskyInsurance Contributing Editor
Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.
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Founded in 1926, GEICO is one of America's oldest and largest full-service insurance companies. Today, the company operates their business out of the corporate headquarters in Washington, D.C, and they have insured more than 22 million vehicles to date.
- Fast quotes: GEICO can give drivers seeking auto insurance a quote for their insurance policy in less than 15 minutes.
- Quote storage: Once customers receive their quote, GEICO stores the information for 90 days, so customers don't have to start over if they take a while to decide how to act.
- 24-Hour customer service: The company has representatives available to help customers 24 hours per day, 7 days per week.
- Discounts offered: GEICO offers customers discounts on auto insurance, including discounts for customer loyalty, driver's education, vehicle equipment additions and more.
- Customer service satisfaction: The company is known for providing customers with excellent customer service, and they received the 2014 J.D. Power award for Highest Customer Satisfaction Among Auto Insurers.
- Best for New drivers, people who just purchased a car and parents who drive children in their cars.
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