GEICO Reviews

We have had a great experience with GEICO and especially with Ray from Customer Service, who was our adjuster and helped us with our issue after a parking collision. He truly made us feel seen and safe, he was kind, funny and very friendly. I hope Ray gets to see this, and also his managers. They are lucky to someone like him on the team. We will keep choosing GEICO after this incident.

I am incredibly grateful for the outstanding service I received from Kaled! I have been a loyal GEICO customer for 18 years, but lately, with teenagers on my policy, the premium has been outrageous. In the past, I’ve called customer service and didn’t have the best experience, but Kaled completely changed my perspective. He truly listened to my concerns, took his time, and carefully reviewed my policy line by line to show me exactly where I could save money. Being on a tight budget right now, his help makes a massive difference for me. Kaled’s professionalism, patience, and genuine care are rare to find. Thank you, Kaled, for going above and beyond! GEICO is lucky to have you on their team.

I left State Farm after 44 years because of their constant raising of my monthly payments. I'm old and drive once a week. But State Farm didn't care. They said the raise in payments is because of all the claims and auto parts cost. Hello!? Those weren't my claims or auto parts cost. I'm going to pay for others' claims and parts! I switched to Geico, who is treating me right and fair. My first 6 months was lower payments than State Farm. And... my Geico monthly payment DECREASED this month. Finally found a fair insurance company. And I checked out plenty for quotes before choosing Geico. I recommend Geico.

Have had GEICO for quite a few years. Always good. Now my premiums have increased quite a bit. Probably normal, but unable to find out why. GEICO needs to explain the increases. Chat with agent gave some hints, but nothing in the policy explains any increases. Should be standard that increases should have an explanation.

Nathan was great customer service. I finally got a quote I can afford.

I paid over $2000 to GEICO for 1 1/2 years. I "thought" I had full insurance coverage. WRONG!!! My car didn't have collision coverage. If I had an accident I would've been without a vehicle. It amazes me that a insurance company did nothing to warn me that I wasn't covered fully. That was the whole reason I got full coverage. Because I couldn't afford another car if mine got wrecked. So y'all need to get with your agent and find out exactly how much you are covered. This company is a scam. They took money, from a 72 year old, living on SS check for almost 2 years. But they didn't cover my only car? I'm so mad at that. I went with Farmers Insurance. They gave me a cheaper price and my car is fully covered. Don't buy GEICO insurance please, shop around and make sure the agent explains everything. Good Luck!

I recently file a claim. The app does not work. The website does not work. The AI chat bot is only capable of wasting the customers time. After this claim is resolved I AM OUT. I called and several times and after battling through the AI assistant asking me dumb questions I was told that there are 700 customers ahead of me and that the wait time would be 99 minutes and my call was important to GIECO. SEE Ya.

Geico has upgraded their AI answering system to be extremely unhelpful. It says the adjuster name, doesn't spell it, and doesn't provide their contact info. I have sat on the phone with them for over an hour. If you're going to use AI at least program it to be useful. What a waste.

Geico is literally the worst insurance you can have… They take forever to settle your claim, offer you the bare minimum and don’t respond in a timely manner if they ever reply at all. Choose another provider if you want the best service because any insurance besides this company would be better.

A very bad company to buy car insurance from! When a woman backed her car into mine, it took many long phone calls to get any actual help even after sending pictures proving my case!

In my opinion, GEICO is a good insurance company when it comes to affordability, Towing Service, Total Loss Dept. I'll break down their customer service by department, Total Loss Department (5/5), They processed the paperwork for the valuation of the car, forwarded whatever documents they had over to the Lien Holder for the GAP Claim, they even contacted other departments to get things sorted while on the call, they also answered all my questions and concerns without giving me the run-around and just forwarding me to another department. Special thanks to Keith ** who provided me with a "Loss of Cause" report to help with the GAP Claim and checked my GEICO collision claim for any additional requirements or forms to make sure everything was good on our end. These other departments "0/5" (Liability, Claims Adjuster, Auto Damage Adjuster).

I was trying to do a quote the cheapest for car insurance and all of them do about the same rip people off they make all these false advertisement and then when you call them is a whole different story all the insurance do that y'all look out for these scammers insurance coz they'll get you out of your pocket more than what you're paying for just be careful and be aware so what you hear on the IG or Facebook it's not true at all you don't get that amount only if you qualify so that's when they get you that small print that's why insurance are such a big scheme and it does make people unhappy coz you you thinking you getting that price and you not

GEICO's autopay system disrupts payments for 48 hours. Starting at midnight, AM of your payment date, your account will be blocked from facilitating a payment in a form other than autopay. This block is active for 48 hours. There is no monetary incentive for customers to enroll in autopay, and it locks payment methods for customers and customer service representatives.

I had GEICO for years. Had for both auto and home insurance. Once my son started driving my insurance went for $90 a month to over $500. So due to the ridiculous price hike, I switched to a different carrier. Then come the end of September. GEICO CANCELLED my homeowners insurance WITHOUT TELLING ME. I got a call from my mortgage company informing me. So I would avoid GEICO at all costs.

They would get a negative one if possible. Customer service is nonexistent. They don't care about the insured. After an accident- over 2 months to get an estimate. Ridiculous. And their prices are absolutely terrible.

After 15 years of being a loyal GEICO customer, I am extremely disappointed and discouraged by the way my recent accident claim was handled. GEICO determined that I was at fault without what I believe was a proper or thorough investigation. I was asked to provide photos of my vehicle from all angles, which I did. My car had an old, pre-existing dent that was completely unrelated to this accident, and I clearly explained that. Despite my explanation, GEICO apparently used this unrelated damage as part of the basis for determining that I was at fault.

During the call customer service tell me that I can drop off my car after work and get the rental vehicle from the them, but the shop I gonna be pull my vehicle in tell me that they wouldn’t be able to give out rental vehicle after 5pm. It make me wonder if they really know their job and having low experience doing customer service. Dealing with car insurance company is not a joke, taking a lot of our personal time and money. I pay the money to the insurance company to take care of my vehicle, not me doing everything. [Bad experience for me.]

I had two claims for hail damage. They forced me to use a shop that’s ruined my truck. They are impossible to talk to. Biggest mistake I’ve made was using GEICO.

We filed a claim. The information given to the claim specialist was not entered correctly into the claim, resulting in the work not getting totally done. Tried to call and was told by AI that I was number 165 in the Q, LOL. Tried to email the adjuster on their website and never heard back. Finally went to a Geico office and had them call the claims department, and just like magic, someone picked up. She updated my claim and said that a claims supervisor would call me shortly. I'm still waiting. With this kind of service, it makes me seriously consider leaving Geico. I am very disappointed with this company.

My car was totaled when a deer hit it (first wreck ever). They offered me half of what the car is worth and have been delaying my claim for going on a month, leaving me with no means of dependable transportation and costing me my 2nd job which as a single widow I need desperately to pay all of my bills. Worst experience ever and still waiting for a fair offer that appears to be nowhere in sight.

I wish I could give them 0 review. Charged me after month $116. Extremely bad service. Don’t buy that policy pls.

GEICO left me financially broke after an accident with one of their insured drivers. They only covered three days of a rental car while my vehicle was undrivable and were completely uncooperative with reimbursement for out of pocket expenses. They demonstrated a lack of care for those involved in accidents.

I was a GEICO customer for six years and never filed a single claim. Unfortunately, my experience changed completely after an incident in July. GEICO’s claims department issued a payment of approximately $1,200 to the other party for damages that I did not cause. I provided GEICO with photographs and videos supporting my position, but I was told they could not see anything in the evidence. What makes this even more concerning is that the other party left the scene and later contacted the insurance company months afterward to report damage that I maintain I did not cause.

Been with GEICO for almost 20 years now and it's sad to watch this company go down! Seriously down down, I used to be able to navigate, talk to real people, get real help, and now they are horrible! Can't get a real person on the phone without trouble, if you get lucky and get someone you can understand... Then you have these workers hanging up on you but just letting the call drop and don't respond when trying to talk to them... Then you have the ones that pretend to help and don't and then now we have to do extra shit every 6 months to just keep my rates the same... I'm so sick of it and now moving on! Don't use them unless you don't care what you pay and love jumping through so many hoops to try and get anything done!

They are shaming me for moving to a new town. Shame on them because I moved to a “lower scale town” they should be ashamed of themselves. I’ve been a customer for YEARS. And because one of my vehicles is older they are changing me more saying that I would do more damage because it is built with heavier metal even though it is over 10 years old. Disgusting policies. No collision and paying over 250 per month. Shop somewhere else.

I am very disappointed because I haven't had this policy long and they cancelled my policy 9-16-26 with no phone call, no email, and wrong mailing address (which I put the correct mailing address). I learned of this 9-20-26, so I did call and inquire about them cancelling me without notice. I was then told that all I had to do was send in a copy of my license, registration, proof of previous insurance and residence. Once I did what was asked of me I followed up to make sure that they received the needed information only to be told that they couldn't activate my insurance. When I asked how did they contact me they said through mail, which was not my accurate address. Now I don't have any insurance and have to figure out transportation to get back and forth to work and transportation for my children until I get paid again to get auto insurance unfortunately.

I live in Las Vegas, NV, and a 72 year old lady couldn’t drive straight and bumped my 2026 Nissan Sentra, on the rear passenger side and left a dent and big scratch. She was insured by Geico and Geico is refusing to take liability for it. Our insurance company, Progressive, who we pay $400 a month for insurance, did not fight for us. The photos attached are a picture of my dented car and her car…

If you had asked me in July, I probably would have given GEICO 5 stars. As of today, I would give them between 0 and 2 stars because of how poorly my policy issue has been handled since the beginning of August. In August, I added my son to our auto insurance policy. Initially, I was told our premium would increase to approximately $500–$600 per month, so I was prepared to cancel and switch companies. When I called back to cancel, I spoke with an underwriter who reviewed the policy and was able to get the premium down to approximately $256 per month. However, the change would not process correctly, so he submitted a ticket to have the issue fixed. I waited about a week and called back because nothing had changed. That representative submitted another ticket and told me to wait another week.

GEICO makes it extremely hard to contact them. Why won't they provide an email address for customer service?

The lady I spoke with was very nice. But the fact that this insurance does not even investigate or look into anything just automatically takes fault is horrible. I have had two different insurance companies in the past and they had great service they were just pricey. It is a shame I am stuck with this one....

For a company that offers so much, they do soo little. They also misinform you about policies and tell you the wrong information. They then act like you made an educated choice when they don't cover you. DISGRACEFUL!!!!. Don't even get me started on their lazy Agents, god we get it working insurance claims sucks, but you could try not to sound so defeated on the phone. My parent is the one that nearly died and you ** sound like someone shot your dog. Try putting an effort in and then maybe you would earn a 5 star review. Top tier insurance company my behind.

Shame on you, Geico!!! Due to one of your customer's negligence, I am out of a vehicle. I cannot go to work, pick up my grandchildren, do household shopping or any activities of daily living. I (and 2 other people) were rear-ended on Tuesday evening by your customer. Our vehicles are totaled and cannot be fixed. I was given a rental, but you're only paying for FIVE DAYS, and your rep told me to go through my insurance due to your customer having a limit on their coverage to get my car fixed. You know you are wrong for that. None of us that were hit would be in this situation if it wasn't for your customer's negligence.

Geico, don't even think about them. They will always try and reel you in with a low offer of insurance, but when it's time to make a claim, you'll get your rates jacked up even if it's not your fault, but more importatly you are paying them to represent you, not the other claiment. Buyers beware, shop around and save yourself the headacne of dealing with them when it comes time to make a claim for which is the reason you get insurance for coverage. Not to be treated like just another number on their income coming into them.

My experience with GEICO's total loss valuation process was disappointing. After a GEICO policyholder totaled my vehicle, a top-of-the-line Mercedes-Benz EQS 450 with only 16,000 miles and in pristine condition, I felt the settlement offer did not adequately reflect the fair market value of my car. The adjuster relied on comparable vehicles that were generally priced below what I believe was appropriate for a vehicle of similar condition, mileage, and specifications. I provided four higher-value comparable vehicles that I believed were more representative of my car and supported an increase of approximately $5,000 in the valuation. Although the information was reviewed by a higher-level representative, the settlement offer remained unchanged with no explanation. Equally frustrating was the customer service experience. They are not helpful at all.

Terrible. At first they give you a low quote. When it comes time to pay, $300 more. Young con artist hustlers for agents. So glad to return to AAA and work with polished professionals

Well what can I say, I drive good and my car insurance continues to rise. Most days I wonder what I'm even paying for.

This is by far the worst experience I have ever encountered. I had an accident on July 24th. GEICO has not yet settle my clam. It is Sept 5. Between the adjuster who was. Dishonest and did not handle the claim properly. Adjuster name Brian. I had to get supervisor her name Danielle. Danelle was only interested in in picking up the car. There were several phone calls and sitting on hold. And nothing being done with my claim. I am very disappointed in Geico. I am going to file a more detail complaint with the TDI Texas Department of Insurance.

I'm a chiropractor working with car accidents. Geico is the worst for responsiveness and makes me jump through hoops just to submit medical and billing records.

Frustrating Claims Handling Experience — A Compliance and Customer Service Concern. As a property owner, Operations Manager, and Compliance Professional, I am extremely frustrated by my recent experience with GEICO’s claims-handling process. This review is specifically from the perspective of a third-party property owner and claimant—not a GEICO policyholder—and my concerns extend beyond the damage to my property. They involve claims administration, communication, privacy, appropriate use of technology, and the treatment of third-party claimants.

GEICO is terrible and is against elderly people. They gave my Mother their word to renew her insurance, and I called multiple times with this verification. The people I spoke with were Derek and Hailey, who would not give me their last names or supervisors. They said there was no record for renewal despite multiple phone calls saying there was. I WOULD GO WITH LIBERTY ABOVE THEM OR ANY OTHER VENDOR.