GEICO

As you review the content and conclusions of the attached scanned letter, attempt to put yourself in my shoes. An elderly 86 y.o. male, with minimal situational awareness swerves abruptly into your lane, and drags his driver side panel against your front bumper edge. No witnesses, other than an unintelligible elderly male driver, his wife and a police officer that showed up on the scene twenty minutes later to record statements.

The icing on the cake --- The 'final' verdict was rendered by Claims Adjuster #2, that contacted me several weeks after I was informed by Claims Adjuster #2, that the case was closed, and that the fault was clearly that of the elderly gentleman, and that they would be receiving no claims monies [Again, a complete absence of anything resembling 'no-fault coverage' on either side].

I submitted all the docs that were requested, I was later told all I needed was an affidavit which they claimed to have sent in the mail, but I never received it. Every time I submitted a doc, I would constantly call in and get a different agent who did not FULLY understand the issue and would give me misinformation. The agents tried to pressure me into just paying the $300 but I told them I did not have enough money. (I was a full-time student and worked part time). It took more than a month to assist me with this issue and then my insurance cancelled because I could not afford the new rate amount.

Fast forward now to NOV 23, 2021, I called to inquire about auto quote because I still receive promo emails, and they inform me to purchase a policy I had to pay $200 due to the issue they cause in 2019. I spoke with Stacy ** who works in the underwriting department in Orlando, she informed me if I submitted my affidavit, and even though I do not stay at the same place but because I still live in Orlando, I would not have to pay the $200 and can continue with a new policy. She told me she would send out the doc via email (misinformation). When I did not receive it after an hour I called back and was told nothing had been sent out then the agent told me he would send the doc in postal mail due to the sensitive information.

I had never received the document in the mail and called customer service to get an update about if the affidavit and if it had been sent out. The agent said that it had already been received and processed (misinformation), after hearing the confusion in my voice he doubled back and contacted some above him. (I was on hold for 7-10 mins). When he finally clicks back over, he had informed that the document had been sent out, but I would have to pay the $200. I inform him that Ms. ** had given me different information, I became upset and asked to speak to a manager. After being transferred I spoke to Michelle (**) who is a "supervisor”, and she honestly had a nasty and unprofessional attitude.

She told me auto rate had changed due to fraud (misinformation) and that the underwriting department denied it and it was nothing she could do. I told her what I was told. That the affidavit was need (she could careless and yelled at me). After telling her what issues I had went through with this company she seemed disinterested as if she only intended to do her job and nothing more which only made me more upset because I was not being heard. Overall, this company does not care about its customers but only about money and it shows. They do not write good notes to relay information in the system that is why it is so much misinformation and confusing happening. I am VERY disappointed in this company and do not recommend.

I could have had the accident recorded and they would have still found any excuse to not pay. They stand behind their driver when they break the laws driving and is obviously saying it's ok what they did. I had all the proof to show otherwise. And it's a crock because on their website it states they "may decide to request a copy of the police report..if they feel it's needed" so I am sure that's how they get out of paying. Because even though I sent in a copy of police report SHOWING their driver was found at fault and got ticketed, when I go check on status on my claim.. under police report it states there isn't one. I have emailed and took screen shots of police report and sent it in and they still show nothing of acknowledging it. They are stating it's ok that he turned in front of me even though he DID NOT have the right of way; he came into my lane next to me then tried to pull out in front of me.

I even have the statutes that their driver violated. Geico doesn't care. So I guess this insurance is for people who drive with stolen tags and break the law because they will defend those drivers and say it's ok. They refused to talk with my daughter (she was in car when it happened) because she is related to me. They said they won't accept anything from any witnesses that are family members. I told them she wasn't a witness to the accident; she was a part of the accident, she was involved and yet they wouldn't take her statement. I'm guessing because it would back me up and they can't have that or they would have to pay. So they would rather back up their driver who broke the law in countless ways.