GEICO Reviews

GEICO's medical adjuster Joseph has been helping me navigate my first accident where I needed to use PIP coverage. Crash-related injuries and anxiety make the entire process seem so large and overwhelming, to say nothing of the deadlines where you should get your paperwork in as soon as you can, but you feel like you also shouldn't make any mistakes under that pressure either! Joseph was very polite and patient with me and clearly explained my benefits and answered the questions I had about the forms I needed to fill out. That certainly took a weight off my shoulders, so thank you, Joseph!

I feel deceived by the insurance company's attorney, who wrote untruths regarding an incident for which I bear no responsibility. The company lied claiming they did not have the data. Is the only reason to study law to learn how to lie? Does this country offer no opportunity to earn 5000? What kind of future awaits our children if the law is applied in this manner? Why we must pay insurance if we can not trust them because they lied.

Tiae was very helpful and was very informative about the app website and getting my proof of insurance coverage. Cards e-mailed to me. She also set me up to get a discount on bundling my car and renters and other insurance. She took her time and walked me through everything at the GEICO in Nashville Tennessee. Thanks again...

I can’t say enough INCREDIBLE things about my experience with Leland and his supervisor Andrew at GEICO!! What was already an incredibly stressful situation turned into the best customer service I've ever experienced! Leland went truly above and beyond—he spent hours patiently helping me. No other company has ever done the absolute most like he did! I never felt like I was “just another claim”—he made me feel prioritized, and genuinely cared for. From the moment he got on the phone he was warm and caring and I could tell he really is a kind and good hearted person. I've dealt with customer service all of my life and there has been no one who's stood out ever like he did!! He literally spent his day looking into every possible option to help me.

GEICO exceeded my expectations in terms of efficiency and customer service. The combination of quick responses, thorough assistance, and effective communication made a potentially difficult situation manageable. If you’re looking for an insurance provider that prioritizes customer care, I wholeheartedly recommend GEICO. Claim department Mr. **, Mr. ** and local claim adjuster Mr. ** are very helpful. They willing to to go the extra mile to ensure all my concerns were addressed, which is something I truly appreciated during a stressful situation. I’m grateful for their support and patient, the entire experience felt personalized, as if they genuinely cared about resolving my issue efficiently. Thank you!

I'm waiting on hold to CANCEL MY POLICY. It's been TWO HOURS!!! Seriously. So much for customer service. They won't let you cancel via the app, which is worthless.

Actively looking for another company after 30 years with GEICO. I am not able to navigate mobile apps and websites and getting to a LIVE CUSTOMER SERVICE AGENT is a thing of the past. Multiple minutes to just get put on hold and than more than a 20 minute wait for someone to answer the phone. GEICO is no longer customer focused and I prefer a company that is.

If I could leave a zero star review I would. My credit was pulled without my authorization and I can't even get a hold of anyone to tell them that what they did was ILLEGAL and that I do not want anything like this to happen again. What a shame to see how a company knows that what they provide is a scam, but they don't care because they figured out a way to take people's money.

Had policy for 3 years. No issues. Bank issues new card. I call in, make the payment, add new card. Simple quick done. Then I was sent a cancellation notice. I go through my bank for payment since September, all paid. I check the app, showed no mailing, as well as current on payment. I call and the cancellation notification on my account can't be removed, only noted. This looks horrible on my policy and the mistake was GEICO and not myself. This is a very good reason to leave now before any other loopholes to their advantage wreck my record with. Have several seats, I'll be contacting other agencies for this gross mischaracterization of my policy. This won't garner a response.

After a decade of coverage for both our car and our renters insurance, I had a minor fender bender with the planters on the cart return at Lowe’s Foods, near our house. Now our premium has been increased by 150% from that one incident, that harmed no other drivers and required no payout for injuries. The planters have since been removed from Lowe’s. Surprise surprise… and now we are being punished, after paying our deductible and being loyal customers for so long.

Geico is easy to get but much harder to get rid of. After 6 months, they went up in my policy ...$40. So I went shopping...State Farm half the price. I'm still waiting 25 min. to actually speak with someone at Geico, as the law requires to cancel.

If I can give this POS insurance no stars I would. My son’s car got keyed at his gym by girl he turned down. We called this POS insurance, everything was going fine until they started questioning the validity of our claim. First, they said my son ran into bushes, we are like, "WTF?!?!" Second, they wanted our phone records to determine if my son was driving, and was distracted. We are like, "Hell no!! We aren’t giving you that!!!" We tried calling them, kept giving us the run around, left messages. No call back, Now, the body shop is calling because this POS insurance isn’t paying them. PLEASE GO TO ANOTHER INSURANCE CONPANY, THESE POS INSURANCE ISN'T PROFESSIONAL NOR CARING. We went with Liberty Mutual, and they are way better than Geico’s fake ass.

I had my enclosed trailer, my boat trailer and my boat got damaged by a Geico customer, my trailers were legally parked. It took over 2 months for Geico to pay damage on my enclosed trailer, nowhere near to what a trailer repair company were going to charge me to fix my trailer. My other trailer and boat were not included, Geico told me that they were only 80 percent responsible, how in H--L am I responsible for 20 percent, STUPID. I just gave up with their customer service. Good luck, people with Geico. I rate Geico a -0.

Worst company to deal with and the customer service is absolutely horrible with nothing but transferring calls with no answers.

I was shopping for car in in their side, I found a great price, so I fill up all the information. My total amount at first was 900 dollars, when I was about to finalize my quote to pay went up to 1345 dollars, nice try GEICO, I just got a better deal. Not coming back.

I wish I could give a zero. We had someone hit us with state minimums, so I had to report to Geico, but the claims dept is the worst. No call backs after 3 weeks, claims being denied, being treated like I was the one who caused the accident, and pure stress adding to the emotional distress we are already in.

I’ve been a GEICO customer for 10 years and have paid my bill on time every single month, which made this experience even more disappointing. An agent admitted there was a mistake on my previous bill, only for me to be charged over 5x the monthly amount I had agreed to pay the following month. When I called for answers, I was told I had been “informed by mail” — which feels like an incredibly ineffective way to communicate a major billing change in 2026.

Worst company ever in managing refunds and reimbursements for claims. Basically, steal your money and never pay back your entitled deductibles. Even when you have proof the have received.

I am dealing with GEICO as a third-party claimant after being involved in an accident caused by a GEICO-insured driver who was found 100% at fault. What should have been a straightforward rental reimbursement claim turned into months of follow-up calls, emails, document submissions, and conflicting explanations. I submitted my rental receipts and was partially reimbursed for the first rental period. I then submitted two additional rental receipts totaling $2,298.71. When I checked the GEICO upload portal later, the files appeared to be gone, so I uploaded them again. After that, I spent weeks trying to get a status update.

GEICO increased my rate by $120 a month. I tried to figure out what was going on. I was told it was for a speeding ticket. I got a copy of the ticket where they claimed I was going 15mph over, the ticket shows 5mph... This is the 2nd time they randomly increased my rate. So I decided I was done with Geico. When trying to cancel my policy, they stated I owed $102 because their system made a mistake and billed me incorrectly. I paid what they told me to pay. Now when I go leave, they make up a lie to charge me more? Go somewhere else, this isn't worth it. They do not communicate with you, you just check your bill and it's higher.