GEICO

I called GEICO to remove my ex-wife and her vehicle from my policy. My policy was pre-paid in full by me for 6 months. They ended up removing me from the policy, starting a new policy and billing me for it and keeping my ex-wife on the policy that was already prepaid. They refused to refund the amount back to my card even though I paid them. I advised them I did not authorize this and only wanted to remove the vehicle and driver and they kept stating this is how they handle divorces. When I asked if my ex-wife canceled her new policy if they'd refund me the money, they stated they would try to refund to my card but she had the right to request a check for a payment I made. I no longer had the right or authorization on an account that was initially mine. Horrible service. The new policy they quoted me for 1 driver was $300 more than any existing policy I could get elsewhere. I canceled with them. I will never use GEICO again.

I recently cancelled my GEICO policy; my car got vandalized and me having full coverage insurance never would have thought that filing a claim would cause the extreme pain, bashing and accusations I was put through, and leave me feel completely sad, angry and so helpless. Yes, I understand my car is an older car and probably not worth fixing, but had I known now what I did not know before, I would have never filed a claim with GEICO. I would much have rather saved myself the pain, grief and the bashing I endured for simply using a service I was paying for.

I needed to have my windshield replaced because a rock hit it and has a 2 ft plus crack. Anyway, Geico did not give me any trouble with the windshield replacement, probably because I have a $500 deductible which means I am paying for at least half the cost. Anyway, my issue is the car rental. My appointment to get windshield replaced was on 8/23/18 but because when Geico talked to the auto body place they told Geico that the first available appointment was for 8/21/18. They would not let me have a car rental any day past 8/21/18. I told them my appointment was on 8/23/18 and they needed the car for 2 days. Geico still only wants to pay for 1 day and not past the 8/21/18 day.

I brought Geico insurance for my car and added my home to their Homesite Insurance. In one year, the Mortgage Company complained to me that my home was under-insured. Next, Geico went up on my car insurance. I contacted a Broker and changed my insurance company. It was supposed to be switched by June 1, 2018. The mortgage company had already issued the renewal check to Homesite. My Broker and I contacted Homesite and informed them of the change. June 1, 2018 was the cut off date. They told me my check would be refunded to me and I would have to send the check back to escrow. That is the normal procedure so I waited for the check. Two weeks later I still had not received my check, so I called again. This time I was told that it could take up to 30 days to receive the check. I waited another two weeks and called back. They informed me that the check had been mailed on June 17th.

I'm so frustrated right now after being bent over by Geico that I don't even have the patience to write this review fully. Here's the gist of it: They increase your rates every year regardless of your driving history, location, age, etc. They try to pull you in with offered discounts, but they're usually just minuscule offers that you'll likely disqualify for anyway. If you read their FAQ, you'll see how many people are asking why their Premium increases. Read their answer, and you'll see that they justify their increase with a ton of vague factors that they'll absolutely refuse to explain further.

My husband and I were rear-ended while sitting still at a signal by a GEICO-insured driver. This happened on January 28, 2018. Our 2007 Corvette sustained a spider web patterned series of cracks because the rear panel is plastic and is made to "give" when impacted. My husband and I were jolted, and suffered severe whiplash. We went to the Emergency Room of the local hospital, were examined/scanned, given pain killers and told to visit a chiropractor. We did go to a chiropractor who treated us for several months until the headaches, back/neck aches, stiffness and lack of mobility to turn our heads subsided.

Geico horrible. I should have never left Progressive. Was out of work due to being sick. Asked for help on just one month. The best they could help me was knock off 24.00. At Progressive when I had my baby they understood. Waived that month. As soon I get the chance I am moving back to Progressive. I don't want to be with people who don't care about you and your financial situation.

My daughter was involved in the plane crash that killed 5 people in Santa Ana, the plane nose dived into my daughter's car demolishing it, my daughter saw the bodies flying out of the plane very horrific, she is still in shock, Geico didn't waste any time trying to settle giving her nothing for her car calling her and intimidating her telling her they needed pictures of her car and so on the **, the pictures of her car were all over national news! They wanted to settle so they could turn around and sue the company that owned the plane. She has 30 days of rental car use but they only want to give her a week of rental car use. This is a Dirt Bag insurance co. with no ethics! Sorry Geico we have an attorney now so my daughter doesn't have to be harassed by you anymore! Geico should not have a Lic. to sell insurance!

I have been driving and dealing with Car Ins. for over 40 years. Never have I seen a company not care about paying, or taking care of a customer. Small claim on a truck, $2900. Has taken 2.5 months and still hasn't paid the check to the bank. One delay after another. I will never use, or recommend Geico to anyone.

I left Geico several years ago due to slow and sneaky rate increases. No explanations were given, just increases in premiums. I recently returned to them after shopping around to make sure I was receiving the best possible rates for my homeowners/auto insurance. They gave me a quote that was lower than other companies, so I decided to give them another chance... Well, BIG MISTAKE!! Upon reviewing my premium that is due later this month, I realized they had increased the rate 20%!! Once again, I have never used any of my auto or home insurance benefits! They said rate increases had occurred across the board due to the large amount of payouts this past year! Isn't that what insurance is for? And my question is why should I be punished for others' use of their insurance policy?

Geico in Poway CA Claims Manager Alex **. Alex's word is worthless. I've been waiting 3 weeks for him to make a decision regarding coverage of his insured driver who ran into my car. "Oh we should have this by Friday" is his weekly line of BS. Honestly if he went home permanently there would be no change in the "effectiveness" of his work. Just record a permanent outgoing voice message with his usual line of BS. Most companies would fire someone who was so ineffective. Geico!!! Save money, get rid of him.

They raised my car rates over $2900.00 a year due to one of my kids bumping a car backing out of a parking lot. It did no damage to the other car and about $1800.00 to our car which we paid $1000.00 deductible, leaving Geico to pay the rest at just over $800.00. That's a difference of $2100.00. So we are paying $3100.00 for this fender bender. So much for having insurance with Geico... They didn't seem to care about trying to help with this at all.

I was informed by Geico that I was still top tier rated, and had no claims, but they could no longer do the amount of insurance my company needed. They never tried to help, just cut my coverage in half and said that was the way it was, then I called and asked and they said, "Oh give us your credit information again." This and that and we might find someone else. No reason for all this. I bought a new vehicle and switched insurance instead of sending the new insurance to company I was working for, they Geico just sent a cancellation letter on old vehicle. And it took 6 months to get paid again just because they do not know how to handle a customer account.

I have a home that all my things reside at. I pay rent every month. I recently separated from the military and have some older relatives in different states needing extra help so I have been traveling between 4 states over the last year. I had one non fault accident last month and now Geico is requiring a utility bill in my name or they cancel my policy. I pay one fee for rent and it covers everything. I have my voter's registration card, unemployment, health insurance, credit cards etc. all coming to my home of record and they will not accept it as proof??!!

A bit of a quandary in that not so much as a parking ticket let alone a moving violation or an accident since '87 on my driving record. Yet GEICO somehow sees fit to increase my premium payment +11.37% for a second 6-month period in a row. The two before that were in the 5% range. I am located in Southwest Fl, retired and drive less than 5k per year. Auto under review is a 1987 Mercedes 4-door sedan, Model 300E with a single airbag and passive alarm system. Non-inspection state but if it were, the vehicle would be found "excellent" in all aspects. Courteous and direct inquiry yields nothing other than the suggestion to take a "Defensive Driving Course" at an additional expense to me. Nothing much in the way of a coherent explanation re: these increases and requested return call yet to be received. Hardly the way to interact with a low-risk subscriber.

I was in the right person. Was speeding and not paying attention and they said I rear ended the other party when it’s called a T bone when she hit my car, tore off my bumper and blamed it on me after the fact they said it was other parties fault but got scared of other insurance company and changed their mind.

Is it normal to expect for an auto policy to be cancelled after just inquiring about a potential policy change? Well that's what I experienced and now I have a $150 fine from state of Maryland because of a lapse without insurance, and was never notified by GEICO. GEICO made a decision based off an assumption about an inquiry for changing the use of my vehicle and claimed it was against their policy... Hmmm??? After this move, I realize I've been doing business with you all too long and it's probably best I find a better insurance company that won't terminate my insurance after sending for an inquiry. Thanks GEICO for the kind gesture!

On June 30, 2018 I had a car accident while working on the lift platform. Eventually, I contacted Geico commercial. They gave me a claims number and a commercial claims person name and phone number and once I contacted Ali, she gave me the name and number of the inspector of my car. Miss ** came out and inspected the car and said that it is repairable. Eventually, I received a check for it, thanks - six to $6700 plus. I drop the check off at California collision and Harvey Louisiana. I contacted about a shower for the status of my car and they informed me that there was more damage and it didn’t needed a supplemental check.

First of all, it’s taking FOREVER to get my car fixed because Geico investigated my claim. After finding nothing I was told I had to pay two deductibles because I got in a fender bender while my car was under investigation. I told them I didn’t want to drive my car because it had a broken headlight but they insisted that they couldn’t provide a rental till the investigation was over. So I not only got into a accident that cost me $1000 that I do not have and is why I have insurance but I got pulled over coming home from work at night for driving with one headlight. When trying to figure out what was taking so long no one could talk to me or give me answers.

For more than 5 years I have a clean record, my spouse does not. She is with Allstate. I, therefore excluded her from my application with Geico. Also she has a different car (Really!). In my application process, Geico forces me to report her data anyway. At first, I am ending with a good car insurance quote. Then, I am moving to the final webpage to purchase the policy and here comes a show stopper. They hiked my insurance by 20%+ because of my wife's record. Other companies do not do that, at least that transparently and viciously. Believe or not but that happened to me 3 years ago with Geico. Exactly the same way. Obviously my understanding a legal system and laws must be way off. Right?

I've been with Geico Ins. Co. numbers of years and it was OK. But, today I have change my mind. Get a new car and received a notification from Geico about my new premium, which was too high. I called them to verify why. During the call conversation I realized that my premium was increased AGAIN!!! It's really unacceptable. Customer service representative was very rude and unprofessional. It's about time to find another ins. co. Very upset.

On Aug 19, 2017 we purchased a brand new car, (paid cash). Added it to our policy with no problems. Two weeks later we were forced to file a claim for damage that was beyond our control. The damage was due to a storm called (Harvey). When we knew we were going to file I called with “GEICO.” There was no problems with filing the claim. Upon checking about the claim I was told that “I had better hope this was not a fraudulent claim.” When asked why I then was told that “people like me file claims all the time.” I then was taken back by them and said, "Well I am not most people and it is a legitimate claim."

On July 7, 2018 I was sitting in the passenger side of the front seat of my car, that was parked. The young lady who hit me had been drinking and her male friend had also. He attempted to start a fight with my friend who was driving my car. My car is in the shop for repairs and I've been diagnosed with injury. Today Geico Sabrina ** called me to tell me this is considered minor and I will not be receiving any injury pay. I'm very upset due to the stress, time spent and the entire situation! Frankly, I'm disgusted with Geico that any accident where drinking and driving is considered "minor." I'm not sure where to go from here... Any advice??

I called Geico to have my car towed to my house, I have been with Geico for a number of years. I never missed a payment, I have never used my roadside service, But on July 24th 2018 my car broke down 25 miles from home. I sit by the road for over 4 hours in 90 degrees heat waiting for a tow truck. When I called Geico again they said the tow truck broke down. I asked them if they had a another tow truck. They said they would try to find another tow truck. I called the Geneva Alabama city police to check on my ever so often. A city policeman stayed with me until a tow truck came from Georgia got there.

I’ve been a loyal customer for 5+ years. I have to say they’ve been great! SO I THOUGHT... Every month they withdraw $284.00 to fully cover my Range Rover. I feel safe knowing that my family is protected... A couple days ago I run into rain and debris on the highway, something flying must of hit my vehicle which caused my spoiler assembly to fail. I hear a loud crack and rumbling as I look into the rear view mirror, a piece of the spoiler crashes into the cars behind me. I call Geico to report the claim when the headache began.

Person at fault is with same company. Their representative leaves much to be desired. However I feel we will stay with GEICO due to past experience changing vans and buying a RV. They were super to deal with. There were due discounts and rebate and they were super responsive and prompt.

Where to begin? Perhaps the mileage form first. I ride a bike to work most of the time due to the fact that I live within a mile of my place of employment. Geico jacked my rates back up and kept trying to get me to fax them a odometer reading from my car when no other insurance company has made me do this. The agents whom I spoke to on the phone were adamant that this was standard procedure but I have yet to run into anyone else who upholds this practice. I've been insured by Progressive, AAA and Farmers which I feel is a pretty decent cross section of agencies.

All queries are answered by knowledgeable professionals leading to great satisfaction and very competitive rates. Satisfaction leads to positive thoughts about the services of a company and enhances their reputation.

I've been a customer of GEICO's since at least 2009. A couple of years ago one of my credit cards expired and GEICO was unable to receive their normal monthly payment on time. I quickly activated a new card and went forward with payment just a short while after being notified. GEICO decided to penalize me for a lapse in payment, even though the expiring was not due to insufficient funds, but due to a simple oversight on my expiration date. An oversight from a loyal customer of 7 years (9 year now), who never before missed a payment.

I was in a car accident and the boy hit ME from behind. I was trying to get some information on what my next steps will be but my questions never got answered. GEICO does not fight for their customers even the ones that have been affiliated with them for 10 or more years. I spoke on the phone with a Tammy ** and she is a VERY rude and disrespectful claims rep. This is the 3rd time I've spoke with her and she is nasty!!! She is the reason I will no longer interact or deal with GEICO!