GEICO

So after 6 years of being a customer with no claims and no late payments, GEICO wanted to thank me by raising my premium 50% they want $1500 plus now from $1020 - to renew, when questioned the lady on the phone had no reason as to why other than saying they hadn’t increased in several years - I will welcome my new insurance company Macfee.

My wife and I were informed (5/15/23) by GEICO that if I did not surrender my state-issued learner's permit prior to July that our insurance would be terminated. We have had zero accidents and my wife has been a GEICO customer for decades. I have not had a driver's license previously solely due to prior medical reasons. We explained this to GEICO and they kept their same demands in place. My state-issued learner's permit that I paid to receive and took and passed the written test to get expires in 2030. Of course, I planned to get my license long before that time but don't feel that it is right or legal for this company to make such threats and demand that I surrender my legally obtained state document.

Best insurance company I’ve had the pleasure of dealing with when it comes to auto insurance, I’ve been their customer for over six years and I’ve been saving a lot of money ever since, I handle literally everything with ease on my smartphone through their mobile app and I’ve had a few incidents over the years because well “accidents happen“ and the entire process is hassle free. They always take good care of me even when I’ve switch states. I recommended Geico to the World. They have a great representative here in Massachusetts named Gary ** who is very professional he really knows what he’s doing.

Geico customer service is only available via a person if you want to buy something. Otherwise, Humans DO NOT work there. You are NOT given the opportunity to talk or chat to a human. How greedy can they be! Their IVR is designed to frustrate customers. I am no longer a customer due to their shady business practice. I invite potential customers to go elsewhere unless you enjoy hours of frustration trying to find a person to speak to.

Took 4 days to send a person to appraise the damage. The rental agreement covered only time to repair the vehicle and not time to get parts. The car shop showed that the parts will take a week and repair 1 week but GEICO covered rental for only a week even though the policy covers rental for up to 1 month. The labor charges what GEICO thinks are reasonable are much lower than market rates so you will have significant out of pocket costs (in my case I have to pay 2000 out of 5000). The supervisor didn’t return phone calls. Stay away from GEICo.

I called to update my address with GEICO. Upon doing so I was told my premium would increase by $400. I moved 3 miles. I was told weather patterns or traffic could be the reason.... I still go to the same stores, drive the same roads, and they can't explain the rate hike. Derek was very rude on the phone as well. I moved from an apartment to a half million dollar home. Public parking lot to a private driveway. No explanation at all.

I have GEICO insurance (not for long, because I'm going to shop around). I backed into another vehicle, and it was completely my fault, but GEICO refused to pay the other party. They wouldn't even tell me why. When I asked them why they refused to pay, they just told me they can't disclose that information because it's "confidential". How is is confidential? It must certainly is my business to know why my insurance company won't pay out what they are required to pay. Now I may be held personally liable for the damage to their vehicle even though I've been a GEICO customer for about 3 years now.

I have been a loyal Geico customer for several years. Regrettably, an oversight on our part led to a missed auto payment of $69, as we failed to update the card details for the auto-renewal. This was entirely our responsibility. However, two weeks later, we were alarmed to receive a letter—our first correspondence from Geico—informing us that our policy had been canceled two days prior. Unknowingly, we had been driving without insurance for those two days.

Have had Geico for 15 years. Had always been ok, no claims, no tickets. The renew came up and it was 800 dollars more a year. I called asked why? Lame excuse of hospital costs etc. That included good driver discount. I already moved on to someone else and even with some extra coverage it was cheaper than Geico before the 800 dollar increase. Break it down and the cost doubled per monthly payment. Even had two vehicles insured. Buyer be aware. There are too many other choices out there.

Before posting this, I sent this tale of woe to GEICO corporate HQs in Maryland. My story began when my wife was rear-ended by another driver, who was also insured by GEICO. The other driver admitted being distracted when they hit our car traveling 45-50 MPH. GEICO moved our claim to that of the other driver. Trying to find an adjustor was an experience. We called the closest GEICO in Renton, Washington. The first adjustor number given had the claim transferred and the number we were given was in Florida, which forwarded our call to another office in California. They suggested a couple of body shops for appraisal of the damage. Both were hours away and would not be able to do the work for several weeks. That was an unsatisfactory action for us. We were told to find a local shop, which we did and they were excellent.