GEICO Reviews

I've been with Geico for years, 10+. I have now all of a sudden been locked out of access to my account both online and via the phone app. Says "Your account is locked from internet access". So I call them, after runaround from 2 people, they say "You've made too many changes to your policy and your account is now locked for 6 months!!!!" 6 months!! WTF, so I cannot do anything online, cannot even see my proof of insurance cards using the mobile app, pay my bill, nothing.. So screw Geico - leaving them and moving to Liberty Mutual.

My experience with Geico Claims department has been a total nightmare for me and my family. It took them 2 months to partial approve my accident claim. My vehicle has been in the body shop since April. I had to come out of my own pocket to pay for my rental. A representative informed me when the claim is approve I will be refunded my for the money I have put out. As of today I still haven't gotten back my refund. They delay approving the claim and returned cause me to have the rental longer than I should have. Geico show no compassion for me and my financial situation. Geico suppose to be my advocate when involve in a accident. I recommend no one should have to go through this experience with their own insurance company. If you can go somewhere else for another quote for insurance, you should do that.

I got a flat on tyre and requested roadside via Geico.. It's been 2 hrs now and each time you call they keep updating the time and delay from their end.. Horrible service by 3rd party Auto Rescue that Geico contracted in Philadelphia PA..

I had bought an auto policy through Geico, paid in full and everything and got full coverage for my vehicle. I just got into a recent accident, filed a claim and they basically wasted my time wanting to file the claim first then send out roadside assistance. Couldn't give me the roadside assistance first. After filing a claim and giving all the information I have went through many agents. All of them had told me to pay my deductible in order for me to get my car back asap. Just not one second they automatically recommended me to pay a deductible when I was the one not at fault. Also I had paid for roadside assistance in full. They want me to pay for towing. They told me emergency roadside assistance is not covered. I have to pay a fee. I paid in full for my policy. They didn't even bother helping me out, just wanted to suck more money out of my wallet. Didn't bother wanting to wait for the police report and didn't bother giving me any support.

At first I was pleased with the processing of my claim and how quickly things were moving along, until the adjuster stopped communicating with me about the status of my vehicle. I can't believe the noncommunication with the adjuster, adjuster manager and finally the director of the adjusters. I have left more than three voicemails with all, but nobody has responded. I have been with GEICO for more than 30 years and not one accident including this accident which was not my fault. I'm frustrated with this experience and hope others never endure with what I have felt with this well-known company.

I damaged the side of my car and went online to Geico's website to file a claim. The site said "A GEICO auto damage adjuster will meet with you AT THE REPAIR facility to evaluate the damage...explain repair process and answer questions, arrange for you to leave your vehicle for repair..." That DID NOT HAPPEN. I arrived at the GEICO approved and suggested repair shop and the damage adjuster was not there. I was told that he wouldn't come in until later but they didn't know what time. Still distraught about my car, I trusted GEICO and the shop that they recommended, so I left my car there. Hours later I still didn't hear anything so I went online and discovered that the repair shop had over 3 dozen 1 star reviews! So of course now I'm worried.

GEICO likes to draw customers in with their claims of great rates and their cute commercials. But hidden behind the decent rates and the adorable commercials is a monster! Not only is GEICO a bait-and-switch company that raises rates the first chance they get but they also will do everything that they can to avoid paying to fix your car! I am 52 years old and never had an accident as an adult on my own policy. In fact my wife and all 4 of my kids have gone accident free until my daughter had an accident recently that was her fault. When my daughter turned 16 I splurged and bought her a 2016 Jeep Patriot with very low miles. It was a R-Title having been in a front end collision. R-title vehicles go through strict state inspections before they get plates on them in the state of PA. In addition GEICO had no problem providing full coverage for the vehicle.

Beware of Geico. I enrolled in a new policy in December 2018. I’m older, drive very little, and pay over $150 a month to cover my older compact car. When I enrolled, I signed up for roadside assistance and, to my knowledge, I’ve been paying for it. I’ve always had roadside assistance, in more recent years through my auto insurance. So, when I actually have to use Geico services, I’m told I don’t have it. Since this is the first time I’ve had to interact with Geico, I’m extremely disappointed. I will be looking for a different company for my auto and renters insurance.

My mother was involved in an accident by a Geico insured driver. She was entering her private driveway when the guy in the other vehicle tried to cut her off. She was hit on the side and her front bumper sustained damage. Even though the officer who took the police statement said the other driver was at fault; Geico is refusing to pay for my mother's car damages. We are currently waiting for the police report to show Geico who was actually at fault. Hopefully when it arrives Geico can make a more informed decision.

My vehicle was stolen and I was in a verbal agreement with the Geico insurance adjuster that a settlement would be made considering it had been two weeks and no sign of the car being found. So I purchased another vehicle. Then a couple weeks later the car comes up and I inform Geico who then tells me I must keep the car and get it fixed although we were in agreement that they were taking ownership. Turns out they didn't have everything they needed which I was unaware of. Then I say, "Okay fix the car," and I have to deal with it. Then they decide that they won't approve all of the repairs because the car sustained additional damage at the tow facility that wasn't caused by the theft. So then because I changed my policy to cover my new vehicle a while back they're saying it wasn't covered when it was damaged further so there's nothing they can do about the additional damage.

What is the most important thing about auto insurance? If and when you get into an accident, your insurance company will be your advocate and ultimately fix your vehicle to the same condition it was prior to the accident. Well if that's the case, people should look elsewhere for insurance coverage. Geico will not help out its customers and will make decisions that are in the best interest for them. I had the unfortunate luck of getting into an accident with an uninsured motorist. The uninsured person not only hit my truck but hit another vehicle in the process. The accident occurred on a highway going about 70mph. At that speed, the impact can cause some serious damage to your vehicle cosmetically, but also to mechanical parts such as the suspension especially since the primary point of contact on my vehicle was the front and rear passenger wheels.

Geico was simple enough to sign up with for insurance but canceling is hell. I received a better deal with another company so I switched. I called Geico to cancel my policy, the person said it was done, all good. Until I received a bill for non payment. My insurance showed in effect 40 days! After I cancelled. Now for horrible customer service. I called to figure out what was wrong. Was told policy could only be cancelled in writing. BS by the way. Was given a bogus email to send it to. Called again, was told to sign up for texts and cancel it that way but proof of other insurance would have to be emailed to another email address. Did all of this. Called to check. Policy was cancelled. Hung up on. Called again, the person said "yes but now you owe us 4 Times the amount you did before you started this never ending death cycle". Asked how I could bring the amount down, rudely told "you can't" and hung up on again. GEICO customer service is no service at all!

I gave Geico lots of my hard earned money for years and they treated me terribly. I feel so strongly my last claim due to a storm wasn’t handled properly and they are putting my health at risk. They don’t care! My car was in sitting water for a week after hail busted my window out and I went to get stuff out of it and it was sitting at the auto body shop for five days In the heat and I opened the trunk and the back seats were still wet and the smell was toxic. They insist on cleaning the car and giving it back to me!!! The smell is gonna come back!!! I’m so mad.

I used to do business with Geico and never had a negative experience. We received better rates from Progressive so we went with them a few years back. A week ago I was hit by an insured Geico driver, and the claims adjuster in charge of my case did not return my calls for over a week after the accident. I just spoke with her today and she spoke horribly rude to me, stating that I was not a responsible driver, even though the man that hit me was cited for distracted driving and drove into the side of my car as I was turning left into my driveway. He clearly stated he was distracted, and the police issued the ticket. Geico only wants to pay 70% stating that I could have avoided the driver. He drove into my car from behind... not possible for me to avoid. The claims lady was condescending and accusatory. Horrible experience talking with them today! I am left with no choice but to take further legal action.

I have been dealing with a representative from Geico since last week regarding a car accident I was involved with and this person has not been helpful. Long story short she calls me today to tell me she has decided on the claim that we are 75% reliable even though the pictures I submitted tell the real story and collaborate with what I told her happened. When we start discussing how she came up with this decision and I questioned her if she looked at the pictures I uploaded and how did it all make sense she started talking over me repeatedly. I told her this was rude and she wasn't letting me speak and she continued to do so.

They dropped me without notice due to not sending in my vehicle registration in time. This caused a lapse in my policy and caused me a huge increase in premium with the next company. I would never recommend. Cost me over $200 extra a month!

I had a terrible experience. They wanted to charge me 348 dollars monthly. I mean that's outrageous. They won't work with me to give me a better rate. The only reason why they told me that I'll pay that much is because I changed my car to a lease which doesn't make sense because I have good credit, I was their customer for more than a year, I never paid late. It was automatically withdrawn. I have defensive driving certificate, I haven't receive a ticket in more than 2 years and I've been with my license for more than 10 years and has never been suspended or revoked. They are nothing but horrible!

Let me begin with I have never in my 31 yrs of driving and have been covered through AAA 26 plus years of that time have I EVER dealt with such an unprofessional company. My 2 oldest sons decided to chose Geico because of the "better rates" My boys have been good drivers for the most part occasional parking ticket etc. Well the other day one of my boys parked outside of our driveway on the street by the curb in front of our house. He was leaving for work and noticed his car had been hit. Tore off mirror, scratches on side, a dent and hit rim. He made a police report. Called Geico and reported incident. immediately they told him to take vehicle in and this ridiculous woman obviously does not know what she's doing. Told my son it looked suspicious??!! That it looked like vehicle was moving because of scratches. Ummm obviously the vehicle that hit his car was moving. It was a hit and run!!

My premium went from $1021/6mo to $1936/6mo with no explanation. When I called they said they changed entirely the way they assign drivers to cars in CA only and this resulted in this price increase...

Geico ruined my flawless and continuous recited for carrying coverage at all times for 20 plus years! How? They claim they called me on 2/20/2019 and I supposedly told them that I'll never tell them where the vehicle is actually garaged at. That's a damn lie! First, my finance company would be up my ** if I were petty enough to at that game and plus as long as Geico got paid?! - They never bothered me about anything!

I thought that Geico Auto Insurance was one of the best rate and customer service, but from my experienced Geico is the worst Auto and Home insurance ever in my life. 1st of all their customer service are really rude and have very little knowledge about the Auto and Home insurance, because they give the rate after they ran a background check on my Driver's license record, then after few days I found out that they changed the rate... not the rate they did promise me after I made the decision and after I did base my budget's payment on that insurance figures they gave me, beside they gave wrong and mislead information about what I exactly have in my driving record, what a Honorable Insurance company.

I have been with GEICO for about 10 year now, but something went wrong with them recently. Their prices went up and the quality of their services went down. My latest claim experience was terrible. First, I received a letter from GEICO stating that "I am not at fault". Then, after receiving a conflicting and factually unsupported statement from the other party in the accident, GEICO said that I was at fault. After that, the agent handling the liability, Krista **, scheduled a phone call to collect the additional information. I plan my day accordingly, get the necessary people on the phone, and she simply doesn't call. We sit there and wait.

I was a loyal Geico customer for over 8 years. When my policy cost skyrocketed I found out that they had coded a non fault accident as an at fault. After speaking with 4 different customer service reps over the course of 2 months each assured me that it had been adjusted and my policy should be credited accordingly. When the rates did not change I called back and spoke with Management who actually provided the worst service yet and said that the accident had never been miscoded and the fees were correct. Amazing since I had already talked to and had documentation of the mis-coding.

Just want to express my disappointment. I have paid for roadside assist for 3 years on 3 vehicles, and the one time I call for a flat when my daughter was stuck on the side of the road, you are not able to help as you don't have a provider available. I am very disappointed in your lack of ability to provide a service you charge for and advertise. What a shame!

An insured customer of Geico backed into my vehicle on 5/6/19. He immediately reported the claim via their phone app, I typed in my name, DOB, phone number, and email. They called him immediately after. I heard nothing. 24 hours later, I get the claim number from him and check on it myself online. My contact info is still valid, I type in what happened, and report what damage there is to my Audi. I then send a message asking why I have yet to be contacted. I immediately get a call from their call center then, with them saying they didn't have my phone number. I know this is a lie, because I typed it in myself, as well as confirmed it was still there when I first logged on.

I am 39 years old and was with Geico for 16 years. I have a perfect driving record and excellent credit and yet each year my rate was just a little higher. This didn't seem right so I decided to shop around and discovered that other companies would offer me the same plan for 20-35% less so I switched. When I notified Geico they explained that my rate was high because I had been "grandfathered" into an older plan and that they could in fact match or meet the other companies. I told them no. Instead of rewarding my loyalty they choose to abuse it by artificially keeping my rates high; why on earth would I want to consider being their customer when they just admitted to that?

After looking over my bill I found that they had added some sort of mechanical insurance I didn't ask for or need. They refused to reimburse me for this. I'm dropping them as of this moment and will filing suit for theft.

I was in a collision on March 22nd 2019. Hit by another driver totally their fault. They were insured with Allstate. I have Geico. I have full coverage and answered motorist collision and rent a car. Ever since the accident I have nothing but problems from GEICO. They have not paid out. They did not try to even help me do anything. Allstate had to pay out 50% and Geico is just sitting there. Won't even give me a printout of what I paid for it or anything else. This has been the worst situation.

On April 18, 2019 at 3:30 PM, I left work. As my typical routine goes, I was on my way to pick up my kids at school. At 3:45 PM, my vehicle was struck on the rear driver’s side panel. To the side of the bumper, next to the left hand signal light. I was traveling northbound on South Kirkman Road, on the far left lane. At the moment of impact, I was being held still by traffic that was waiting on a red light change. Traffic was steady still, and I was simply waiting for traffic to continue moving. The young lady who hit me was attempting to get into the left turning lane leading into the Valencia College campus. She was obviously in a hurry, and made the poor judgment on the space she was trying to squeeze through. After the impact occurred, I came out of my car and immediately took pictures of the damage to my vehicle.

Let me start off by stating that I’ve been with Geico for a few years now. I started off with Geico owning 2 Cars which were pretty standard - an SUV (KIA SORENTO 2011) and a Chevy Cruze LT 2014. I paid $317.80 a month in auto premium. My Chevy had no lien holder and my Sorento was almost paid off. When I had only my Chevy Cruze LT 2014 on the policy it was $198.31 – I got in a car collision making a U-Turn and now my insurance rocketed up to $241.35. I’ve only had one claim with them actually claiming auto damages besides 2 cracked windshields – and that claim is the claim I’m concerned about right now.

Signed up with Geico and 3 weeks later a dump truck spilled rocks all over the highway. My windshield and lower bumper grill ended up getting cracked. Of course I filed a claim being as though that's what having insurance is for. Adjuster looked at the car and sent the info in to Geico. Fast forward almost 3 weeks and multiple voicemails to the person "investigating" the claim. Still nothing. I ended up having to pay out of pocket for the windshield. So very unprofessional that they don't have the courtesy to call back with at least an update on my claim!! Stay away from this company. They're a little cheaper for a reason!! Needless to say I jumped off of that sinking ship and went with a different carrier!!

I have a 10 year old car, I drive 7,000 miles a year, and I'm retired. I've been with Geico for 10 years and the rates started low but steadily increased. Yes, I had 2 speeding tickets and despite the fact that they have rolled off my record (over 5 years), Im still paying a premium as if they were still there and my rates continue to climb because of my age. Im 59. I went to 2 other companies who said no tickets on my record anymore.

Absolutely terrible! My car was stolen and when it was recovered, it had damaged. Geico sent an adjuster out that came to assess the car. Before he left I asked him if it was okay to drive the car because l needed to get to work. He informed me that I can drive the car, so I did. While driving the car I felt that it wasn’t driving the way it usually does so when I got home from work, I just parked it. The next day I needed to go to the hospital to get a pain in my stomach examined, due to the fact that I’m 7 months pregnant. I got my three year old and headed around the corner to pick up my fiancé so he can drive me to the hospital. On the way to the hospital the lower control on the vehicle snaps and causes us to lose control of the car and crash into a light pole. Called Geico and explained what happened.

Full disclosure: I was a claimant in an accident. I was hit from behind but I lost my claim. That was my fault and I'm okay with the decision. I didn't leave GEICO because I disagreed with the decision. I understand why they went the way they did and, yes it sucks, but I'm fine with it. Nothing you can do about scum (the other party).

I was a Claimant in an accident. I do not have Geico insurance but filed a claim against Geico because of an accident. I was rear-ended causing over $12,000 worth of damage to my vehicle. My car was supposed to be repaired on April 19th. The deadline on my car was not met due to backordered parts and multiple delays from improperly written adjustments from multiple claim representatives from Geico. I have called Geico every day for a week, left messages and they will not return phone calls. Geico will no longer pay for a car rental and they are making me pay for my car rental. Their excuse is the autobody shop should pay for my car rental because they didn't get the car done in time. Geico was not understanding of the situation. How can a car be fixed if there are Backordered parts?

I found out that the company issued a refund to a bank account and it was lost in the electronic transfer of funds. The bank provided me with the credit because they did find where Geico attempted to refund the money. I did get the refund. The issue is resolved.

So yesterday my car breaks down. I use the Geico app to get a tow. I input my destination address and where the car was located. I had a friend pick me up and left my car. I get a call from a local Cadillac dealership to tell me my car had been delivered but they weren’t expecting it. And that they weren’t expecting it. I tell the man that my car was not supposed to be delivered there but to a local mechanic. He said, "Well you can sort that out with the tow truck company because we are about to close and we reopen at 8:30 tomorrow morning." I’m immediately panicked because I have work the next day and needed my car worked on the same day. I call the tow truck company and reach the dispatcher. She puts me on hold for 25 minutes. I hang up and call back to which she’s like, "Ma’am I'm trying to reach the driver and he’s not answering the calls."

Following a hailstorm window cracked and paint chipped off. Claim denied! They said would have left dents in car too. Well the hail didn’t leave dents so they determined it wasn’t hail. Car was fine before the 5 minutes of hail and damaged following the hail. Ridiculous and dishonest!

Was dissatisfied to learn that a compromise to my personal account, which would require all new "auto" payments to many of my bills be made would result in a first time cancellation of service with Geico. With an email notification coming to me to "allow me one more day to pay" would be the only notification received. In order to reinstate the policy they require the full six (6) months up front (over $600) and only after the 6 months would they allow you to go back to a monthly payment plan. This is to ensure you will not fault on payment again. Understandable, however for an average working American in CA, I sure as heck don't have that kind of "extra" money just laying around to do so.

Called the worldwide customer service number so I could get a quote on auto insurance and witness horrible customer service. I was attacked and called selfish from the agent because of a situation he knew nothing about he assumed too damn much insecure ** agent **! Sit yo punk ** down and stop assuming! Weak money hungry company only concerned with closing the "deal." He tried everything; called me selfish, insinuated that I did not know what I was doing, said I was holding back. Very condescending! Geico is a joke! Ha! I compared rates and State Farm, State Farm is on top and the agents are superb! If I had the agent's name from Geico I would expose him right now. Joke-of-an-agent! Geico, stop being so thirsty and money-driven! It is very apparent! Don't get Geico! Beware! ** joke!

Wife been customer 20 yrs, me 8-10. 4 vehicles, 3 personal 1 commercial. Always been happy, rates competitive, sometimes best sometimes not, no problem. Receive mail almost weekly, for one reason or another, email likewise. Usually advertisement or thank-you for payment. They need to ONLY send mail when it's important not 3/4 unimportant crap.

Recently my 2016 Honda Civic Lx caught fire in my driveway. Thankfully no one was injured. The cause of the fire was unknown. I contacted GEICO about the claim and they leaped into service. It was amazing, they were so very understanding and helpful through the entire experience. The car was appraised within a few days of the fire. It was determined a total loss. I was expecting GEICO to low ball me on the value of the Civic, as it turned out, the claim pay off was not only fair, but better than expected. While I hope to never need the services of GEICO again, they have me as a customer for life, or as long as they will have me! Long Live the Lizard!

I was involved in an accident 4/9. Geico provided me with amazing service. I wasn't at fault and the other insurance company kept jerking me around. On 04/14, I contacted Geico. They were amazing! Got me a rental car and fixed my vehicle by 04/19. The other insurance company still hasn't contacted me. Geico has earned a loyal customer!

Customer service is not customer friendly. Call is transferred instead of being answered. And then the person says he is in another department and is not knowledgeable with your problem. Must look for another company.

GEICO won't cover the most expensive parts of my repair because they say they were "man made" which they were not! They are cheap and perpetuating insurance fraud. DO NOT USE THIS INSURANCE AGENCY!

Legal robbery: Geico just doubled my policy, that’s a 100% increase! One accident, what about still paying you when I don’t make a claim? That’s why we have insurance so that when there is an accident insurance companies are there. I see no reasonable explanation for this massive increase as your agent lied when he said I’m a greater risk of having another accident. That’s BS - statistically there’s actually a lower chance of having an accident again. Just like when a plane crashes and kills all on board, statistically it’s the safest time to fly so I just don’t buy it. Will start looking for another fairer insurance company but maybe hard to find in this country.

I have had a speeding ticket on my 2015 car for two year. Geico moved the ticket to my husbands 2017 car, where he has had none so they could raise our insurance? When I question it they said it is legal and they are giving me the best compatible price. We have been with them for over 10 yrs, and they do not care about the person.

Geico mixed up my VIN number with an identical car's, which after about a year of service ended up getting the car impounded this morning. I spoke to two representatives, who could verify that they had indeed made a mistake and they got that fixed. However, they did not want to pay the more than $350 in towing and parking ticket fees that I had to pay to get my card back. Finding a new insurance company that actually cares about customer retention ASAP.

My experience with Geico has been nothing but a fiasco. Claim filed 01/06/19, it is now 04/12/19 with no claim settlement in sight. I filed a complaint with my state insurance commissioner which led nowhere except to have a charming conversation with a claims adjuster manager "Dale" that reiterated his corporation's stance and began strongarm tactics to get me to close my claim out or risk having it cancelled due to "lack of interest".

I missed my payment which is my fault. Geico canceled the policy and re-issued the identical policy and charged me $381 more. I have no speeding or moving violations since 1998. When I inquired why that is, I was informed that all customers pay into a pool of money that claims get paid out of. Arizona along with a few other states have a higher frequency of accidents and severity. My policy was canceled 5 days ago and the new one issued today. I needed to drive my vehicle so I purchased the policy but will be shopping around. Very disappointment commercial customer, Business beware!

Please if you ever get into an accident with a Geico driver do yourself a favor and expect phone calls and emails to go unanswered, when you do reach somebody they will always transfer you to a voicemail of somebody on vacation, you will be given to people who have no idea what they are doing and in most cases not the person who can help in the first place. It is the WORST possible company to deal with and you should run not walk to your lawyer's office if you need to get something done with Geico.

For May 2019 our family bill for auto insurance jumped a 38% increase. None of us had tickets or claims; we had the same cars, same addresses. Geico's explanation was that they were using a different method to calculate rates and the cost of doing business due to cars come with technologies. They treat us like we are stupid. My wife almost pay the bill with automatic payment like many of customers may overlook the bill, especially seniors. They will lose lot of customers and get class action lawsuits.

I got my first car and got insurance through Geico and was told that I could have it somewhat like Pre-pay because personally I don't like using or having anything I do not own first. A month later I cancel my auto-pay that I did not enroll in and also because I was not using the car anymore. I then got billed for the next month even though I was told I would not be billed unless I pay first. I then had to call in and request a cancellation but still owed 127$ for insurance I wasn't using nor did I even know I was still covered.

I received my car renewal with a 40% increase. I called and asked why and they said I am an at risk driver. My wife was rear ended twice, which was not her fault. I was hit by a driver that ran a red light that was not my fault. Geico still gives me a 5 year good driver discount but jacked my rates 40%.

A driver with Geico insurance hit my car, they were found 100% at fault in the accident. Geico did not provide me with correct information initially and could not schedule the rental car at the time of my drop off but instead puts the onus on me to call them back. Based on the two phone calls I have had so far, I wouldn't use Geico for my insurance agency based on their lack of clarity with communication.

After looking around I managed to find somewhere that would give me the same coverage for $70 less per month. When I called Geico to cancel my policy after signing up with the other company, the representative on the phone was condescending and acted like I was an idiot, said something about how "insurance is very competitive" and there was no way I had the same coverage (I actually had slightly better coverage). They were very nice over the phone when I got into an accident but every insurance company is that way on their claim line.

For May 2019 our family bill for auto insurance jumped from $1320 to $1957, a 48% increase. None of us had tickets or claims; we had the same cars, same addresses. Geico's explanation was that they were using a different method to calculate rates. We will be looking elsewhere.

They will find any way they can to ensure their "estimate" of the repairs on your car fall below your deductible so they are not liable for any damages that occur to your vehicle. They do NOT publish their rates or preferred providers for this reason. As it is I pay 150 dollars a month for insurance and now I'm saddled with a 2000 dollar repair bill that my collision insurance decided was a 500$ estimated repair, well below my 1000$ deductible. Keep in mind, even if I went to a second hand shop with a cheaper labor rate, they still wouldn't cover anything because THEIR estimate based upon THEIR unpublished labor and part estimates didn't add up to my deductible. The reality of the situation doesn't matter. Will not do business with them again.

Good Morning, Me and my family have been Geico for well over 15+ years. My mother and father name is Ethel & Isaac ** in Cheriton, VA. When I financed my vehicle I was fully covered and anytime there's a lien on the vehicle I made sure I was fully covered. I left you guys in 2017 and went to Allstate, and was solicited back to Geico because I miss your service. The same car from 2017 my Nissan Altima was re-insured by you guys.

It took 7 phone calls to get a REASON. They said I had 3 claims in 5 years and it put me in a bad risk category. I had two cars hit my rear end I never used them as I contacted the other insurance company who fixed my car. One claim was a no cost to them as my undercarriage was damaged in a parking lot from a REBAR STICKING OUT of the ground. I repaired the damage myself. So no cost to them. So how do they justify a 100 increase here? So I went to another insurance company that gave me a better price before their fictitious increase. And yet they send me a letter every month asking me to reapply. What nerve these people have.

I have had a Geico auto policy for several years, however, about last January (2019) I received a notice that I was going to be charged for my daughter being added to my policy. She is 17 and although has a license she does not drive our vehicles. I called Geico and explained this and was told that she would still be added. During this conversation the person on the phone gave the indication that this was a Florida state law. I told the representative I did not authorize her to be added to my policy nor did I authorize any additional charges.

Checking my emails this morning I was outraged that GEICO took it upon themselves, and without informing me, that they were raising my auto insurance rate by 30%! There was NO justification for this action, ie, no accidents on my part. I called GEICO and spoke to a specialist, Jennifer, who informed me that the increase was for their cost for doing business. UNACCEPTABLE!!! I am currently looking for a new insurance company.

Called me repeatedly even after I blocked their phone number, I unsubscribed to their spammy email too but yet they continue to email and call me. I wish I never got a quote from them. They just won't stop harassing me even after I told them to stop calling me. I have half a mind to file a lawsuit.

Had a front-end collision at 45 mph in a unibody car (made to crumple/absorb impact and not hurt vehicle occupants). Turned in the claim- adjuster and body shop looked at car, came up with estimate and started work. Then a few days later, required another supplement for additional damage (grille and small body components not included with the other components ordered). Then another supplement for more damage that was missed (bent tie rod- how do you miss that?!?) and repair was delayed waiting for more parts.

All four tires on my vehicle have been stolen from my car. I reported it to Geico and put in my claim. After explaining that my tires are 18 inch and I don't know if I want those or original tires, they took the word of the dealership and fixed my car with wrong tires. When I told them they basically told me there is nothing they can do. So in the end I lost over $1000 because them and Honda went ahead and fixed my car without my knowledge. GEICO IS NOT FOR YOU. I been with them for over 20 years and they treated my case like a piece of dog **.

Sitting in traffic jam, car in front says I hit them. I was surprised got out and looked. No damage to my car or theirs. They point to a few scratches. Not impact damage. I admitted I wasn't sitting there staring at their car, IF my foot eased off the brake and I had made contact it wasn't enough to make me aware of it or do any damage. We take photos, GEICO calls me, I tell them same. Year later I find out they got GEICO for ? $4.500.00 front and rear damage. I was given a AT FAULT accident on my record.

My 2005 Honda Accord was stolen from my home, when I realized that my car was stolen I immediately contacted the police. The police came and then did a follow-up at my job to see how I was doing and to get my information. I then contacted GEICO to notify them of the theft, I was assigned a adjuster who seemed very nice and gave the impression that she was here to help.

I have been with Geico now for more than five years. My car got in an accident in December 2018. The claim was paid by Progressive insurance since it was the party driving the car was determined to be at fault by CHP. A week after had a problem with the amplifier of the car and all lights went out inside the car. Geico inspected the car while at BMW repair shop and it was found that water damaged the amplifier. Geico claims rep denied the claim and I ended paying $3700 from my pocket. I have made multiple trips for inspection by Geico tech at body shops and so far have received a single penny. My only suggestion to you it takes a lot of time and effort so please don't go with Geico as they are very good at collecting money and paying themselves a big salary while stealing from middle class individuals.

After a car accident that my wife had, we contacted Geico to take care of repairs for car. Initially experience seemed ok. Insurance adjuster named Regina ** (**) came out to my house where my wife’s car was located. Regina seemed nice. Took pictures. Asked a few questions. Gave impression she was here to help. Very pleasant given circumstances of broken car. So we shook hands, she left and few days later car was picked up and taken to mechanic. That’s when it started to become apparent that this was going to be a major headache.

I have had Geico for over 17 years. (full coverage with rental coverage) As of March 3.2019 my car was in a accident and disabled. Geico was good about covering a tow truck and arranging for a rental the next day. BUT, this is where things go downhill. Geico assures me that I can take my car to any repair shop. So I leave my car at the shop that towed my car. Well, the adjuster came out on the 5th and does a cosmetic estimate, because he would not get down on the ground to look underneath the car "hit a curb and tore the axle out from under" so the estimate is for 1600 and two day repair, (not looking at the damage under the car).

I switched to GEICO 12 years ago. Auto insurance rates are still the best for my zip code even they increase it about 10% a year. I love GEICO US-based customer service. Also, it is easy to use their website. This love ends when you need GEICO to pay and restore your car. They take care of windshield and glass, but repairs higher in cost. They will pay only a fraction of what it takes to repair. I had a minor crack in bumper cover and submitted a claim with two independent body shop estimates attached.

I've tried reporting claims with my Geico insurances, and the online claims was completely useless. I called two weeks after I reported the claim to find out they hadn't even tried to get the police report, which would take another two weeks. It's a nice price insurance but I wouldn't suggested for people that might actually have an accident and would need to use their insurance.

I have had so much problems with Geico and my claim. I was in an accident and it was faulted as 50/50. I feel that they did not do a thorough investigation to merit this decision. I disagree with this and the police officers that came out to the scene also agree with me that I was not at fault! I have called Geico every day and I get different responses each time. The first time, someone told me that I would get coverage. Then the next day they said that there would be no coverage. They have also been very suspicious about the other vehicle’s insurance. Apparently it has been under investigation and they keep telling me that they don’t know if he has insurance.

We've used Geico for 21 years. From our first year of marriage through raising 4 kids who are now driving teens. We've covered many motorcycles, RV's, and cars. We are all excellent drivers with no accidents or tickets on our record. We've had our ups and downs with them, but we've stayed loyal. Now, for some reason, they've decided to suddenly raise our rate by $600(!) just six days after giving us a completely different quote. After two decades, this is the final straw. We're leaving to find a more customer-friendly company.

On Thursday March 14, 2019 I was quoted $966.15 for my annual homeowners premium/insurance. On Friday March 15, 2019 I received an e-mail that there was a new document re; my homeowner's policy. I logged in and to my surprise the price changed to $1,027.15. I worked all weekend, and on Monday I called to find out what had happened and why the price change from what I was quoted. The reason was there was a mistake, and they quoted me as having burglar and fire alarm protection/certificate.

Updated on 03/20/2019: I have been shopping for new insurance due to the costly rates with Geico. Today I was informed that I had a collision claim from 2/2/2018. I called as I was not in an accident and was told that the claims adjuster filed a collision claim because I hit a pothole and needed a tire change from roadside assistance. When I initially spoke with Geico, 10:30pm they would not send someone out because the representative was uneducated in what roadside assistance was, I paid the $75.00 fee. Called the next day for reimbursement because I paid for roadside assistance and was informed that they should have sent someone and a check would be issued for reimbursement. Due to this $75.00 check, the adjuster states they paid out. Wrong! You fixed your error!!

I'm so glad I have a chance to tell someone about our experience with GEICO. We have had other auto insurance but none where we felt as protected. We are notified of every action GEICO takes so there are no surprises. Our payments are super simple and not outrageous. Customer Service is friendly and quick. We did need to use the Roadside Assistance once. We were about 20 miles from our home and our mechanic was just as far, but car just stopped and we were at a loss.

Geico is the most dishonest company I have ever dealt with (and I've lived in several countries). I don't say that lightly. I was told when I signed up several times that there was no cancellation fee is if I changed insurers. I queried this several times on recorded telephone calls and also checked their website the FAQ section. I also entered my zip code so the website could provide me with accurate information whenever I did this. Despite this, the website was clear that there are no cancellation fees. I then moved states and opted to stay with Geico. I told them of my new address as soon as I was certain that I would be staying there. I again confirmed (both on their website) and with the representative that there would be no cancellation fees of any sort.

Horrible communication and follow up with my claim. I filed in Nov. 2018 and was FINALLY approved to have my claim paid in March, 2019. They never once contacted me to move the claim forward. I always had to contact Geico, sometimes several times in order to get the claim paid. It took 2 weeks to finally get a response on my claim once I contacted through their online 'file a claim' system. I was told I needed to go to a body shop to get an estimate of repair because they didn't have an adjuster in our area.

I made a claim in Sep 2019 for someone did a hit and run. I was with Geico for over 8 yrs. Loyal customer. When I made the claim for medical attention they paid my 1st visit to doctor $75 then I was referred to do MRI. The charges was $1600 for a visit to MRI. Geico refuse to pay. Saying that I have to pay it 1st then they will review the case and determine if I am eligible to get refund on that payment. I went through 5 adjusters in 3 months of my claim process. After not getting proper answer from them I simply cancelled my policy and went with Progressive with almost half of the cost of what I was paying to Geico.

I would like to leave here my bad experience with this insurance company that informs that it has 97% approval of its clients. I have been a Geico customer since 2016. I have no history of accidents, no traffic violations or even parking. I have never used my Geico insurance for all these years. In January of this year I needed to travel from California to where I live to solve some personal problems in the states of New York and Connecticut. On March 1, another vehicle collided in front of my car, which was parked on the street in front of the house of a friend I visited. This vehicle left the scene of the accident without leaving your data as a phone or car plate.

We had Geico when we previously lived in Las Vegas, NV. Only had 1 small incident that we reported and that was from a young girl who hit my car from behind. Geico was great in getting my car fixed and getting a rental car while it was in the shop.

Saves money until a “no fault claim is presented”! I had Geico which was cheaper at first. Unfortunately, I had recalls on a 2005 Dodge Ram 1500 which I was never notified of! If I had any knowledge in 2014 of there being a problem with the pinion, it would have been rectified at once! I was on a highway when the draft shaft pinion blew out and hit the vehicle behind me! Luckily, no one was injured and the police cited no one... it was NO fault! Geico put a surcharge on my license which I had NO knowledge of until two months ago when I tried to get full coverage on my new vehicle! Geico Insurance is a criminal and fraudulent organization! They refuse to remove a surcharge when it was an accident caused by a dealer recall! Go elsewhere for Insurance or BEWARE! I have found I am NOT the only one with this kind of problem with Geico!!!

I had no ticket nor any claims, yet Geico increased my premium every six months. I started with $902.36 in Mar 2017. They are asking $1359.46 in Mar 2019 for the exact same coverage. That is over 50%. What would have they done if I had a claim or a ticket?

On 03/12/19 I called to update my address as well as my mileage commute. I MOVED and was not aware just for moving my insurance would go up by $100.00 when I just finally got it down in the 6 months I had Geico. Furthermore, Angela the representative was very misleading with her information and very dismissive to my questions. She spoke over me the entire conversation and I felt she was not trying to help me at all with my concerns.

My wife and I have been with Geico for 7 years, no accidents, no tickets. An 18-wheeler knocked me off the road on I-90 and kept going. Geico Claims is trying to charge me with the accident. They didn't even contact my witness. The real slap in the face was that they said they would call to discuss. Instead they posted an "at fault" message on their portal and gave me a choice of accepting their ruling or not having my vehicle repaired. No calls, no interest in hearing what happened. This is an ongoing claim. I will post again with the resolution.

I’ve had insurance with this company for over a year. Never missed a payment. I added my girlfriend to the policy with a SR-22 because she has a DUI. The policy jumped from $150 to $153, I’m thinking that’s hella cool, no complaints. After the renewal it jumped to $187, at this point I am still fine with the amount given there is a person with a suspended license, Sr-22 and DUI on my policy. A month before my next renewal I get a letter of cancellation in the mail because I have somebody on my policy with a suspended license. BUT YOU ALREADY KNEW THAT. They had no issues collecting the extra money for the last six months. So she goes down to DMV and gets a restricted license so I hurry and send the updated information and I didn’t get cancelled.

I was insured with Geico auto for many years. They were the lowest price around. I had no issues until my wife had an accident. My wife was backing up and another driver was backing at the same time they hit each other. The cops were called and report taken both drivers admitted to backing up. I called and was told that Geico had determined that we were 100 percent at fault. I disagreed with this and contested it. It was placed under review by Geico who ruled it to be our fault. I asked for the report and reviewed it.

I was denied coverage by false statement of a agent that malicious put a remark that I was gone, let other people drive my car without being on the policy. I requested proof of such story but they never send me the record call.

I spoke with a Supervisor, Rebecca, yesterday and I'm glad to report that she was very helpful and was able to find a different way to most probably have my claim covered by them. As long as things go as currently planned, then there's a happy ending to this dilemma, which changes my views on Geico.

Always wonder if I have enough coverage, due to the customer service just wants to make that sale. I have mult. things covered and they want to go up every year on price, will be looking for better coverage.

I have been with GEICO for 20+ years. Never been late on a payment, have an excellent credit rating. No tickets, one accident when a deer hit me from the side. Last week GEICO called to tell me they were cancelling my insurance because my son is 33 and not living in the household. He has a perfect driving record as well. No, we will write him a separate policy, no thank you for 20+ years of being a good customer. No worries. I will find a better policy but I feel I must tell the world that GEICO is not trustworthy.

I recently switched my insurance over to Geico due to a rate increase from my previous provider Progressive. I contacted Geico after getting a quote online and was told my policy would be $84/month, $60/month less than what Progressive was going to change my rate to, fantastic, right? I activated my policy on the 1st of the month, on a Friday morning. My car was in a no-fault accident during the hurricane rains from Harvey, and while the damage was mostly cosmetic I am now on a salvage title. (Note: The only thing damaged that was a necessary repair was the bumper really. But it needed a bit of cosmetic work and it was considered totaled due to the insurance’s estimate of repairs, in relation to the value of the car. I replaced everything and repainted car and it looks perfect.)

Switched to Geico because they were able to save me money. Everything was great until someone sideswiped my husband. The claim took 4 months to resolve!!! Then after an accident where he tapped someone’s bumper, my premium DOUBLED! Went from $130 to $250! So naturally I looked elsewhere for insurance. I found another company for $150/month and switched. I called Geico to cancel my policy. They sent me a cancellation email and told me to expect my refund no later than 10 business days. 3 weeks, later still no refund. I checked my app and my insurance had never been cancelled! They were about to draft another payment from my account. Had to call again to cancel and still waiting for my refund... Geico needs to get it together!

They've got the lowest prices and I've never gotten a hassle from them no matter what's occurred. You don't have to call during business hours to get top flight assistance. What more could you ask for.

Have had GEICO for 4 years, Paid them for 4 years! Never had any Accidents in 4 years. My car was involved in a collision. NOT MY FAULT may I add. Driving down a road and the light was yellow and I was at the point of no return. The vehicle traveling in the opposite direction in the left turn lane pulled out in front of me and we had a collision. The police took a report from a witness behind me and she stated our light was yellow as I was going through. I wasn’t issued any citations by the police.

Used their mobile app for a “quote” to to “see” how much it would potentially cost me to add my daughter to my insurance policy. Again, she doesn’t drive and this was supposed to be “only a quote” to see how much my premium would go up if she was added. But they automatically updated my policy, changed my $1300 for 6 months to $2600. And they wouldn’t let me remove her from policy!!! How does a simple quote cost you thousands of dollars??? Who does that??? I called them and spent 30 minutes on the phone at 4 am in the morning.

I am in a very tight financial situation due to some medical issues. I have shopped my particular auto policy around numerous times. I have never found a company that has been able to beat Geico’s rates. And their customer service when I have called in with some question or concern has always been outstanding!

Been playing games with them since Feb 4 when I was hit by a lady that has Geico insurance. Today is March 5 and my truck is still not fixed. Was told to take in into a shop called Cde in Hammond Indiana and Enterprise would have a full size truck for me. Talked to enterprise. They said all then have is a little Nissan. Told them that was too small for me to get in and out of. They said to talk to geico. Called them back. Got a voice mail saying that Dave would be out of the office from Nov. 26 till Nov 28.

I don't want to ramble and lose the relevant reader. Suffice it to say the representative lied to me on the phone, took my payment, renewed my policy on 02/07/19 and assured me that I was on good standing. Then THE NEXT DAY issued a cancellation notice unless I pay an outstanding balance. I called them and demanded that a supervisor unearth the recording of the conversation with the rep and then contact me. They never called me and instead cancelled the policy retroactively to 02/07 without notifying me. I called them again and complained. They stated that the only way they could reinstate the policy was if I made a 6 month downpayment. This is how they play.

I had to file a claim for an accident that wasn't my fault, but there weren't any witnesses. Geico has amazing customer service and followed up with me throughout the whole process. After I paid my deductible, they took care of the rest. I keep thinking of changing insurance companies to see if I can find a cheaper one, but I think I would rather pay a bit more for great customer service with Geico.

I first got Geico because the first job I had out of college had a discount with them. That was in the fall of 2013. Fast forward to 2017 and I've had no issues behind the wheel. I even added a 2nd car to my policy for my wife. I had a great per-month premium at just over $200/mo. This was AFTER they raised it by 10-12 dollars for a "cost of doing business" increase.

I have done business with GEICO for over 20 years and never made a claim. I had a change of address sent in the mail with payment but it was never recorded or changed by GEICO. So when I did not receive a bill for Feb 2019 I sent a check in without a statement. That check was never recorded and when I called about the problem no record of my call was made and I sent a second check to Bethesda Md. After I stop payment on the first check which may cost me a $35.00 stop payment fee. Several days later I received an email saying I was delinquent and I also received a letter with a return address on the envelope from Richardson Tx. and the same letter had an inside address from San Diego Ca. And oh yes I also received another bill in the mail with an address from Fredericksburg Va.

Is a terrible insurance. They are also a liars. They also giving a false statements and they push and push. This is a must disrespect company in america. Bot whort and does not have any professionals. They are all unhappy low income employees.

My experience with Geico in the short time being with them has been horrible. I was involved in an accident and my car was heavily damaged. They opened an investigation against me assuming I’m trying to commit fraud since I haven’t been with them for long. I’ve missed a week out of work because they will not put me in a rental until the investigation is over. I was told by a Geico rep to Uber or Lyft to work. My job is 40 miles out. That is over $100 to get there and $100 back. I wouldn’t recommend Geico. I know they are cheap but spend more money elsewhere for better service and somewhere else where you’ll be taken care of.

When I wanted to update my policy, they wanted to know how many people were in my home. I had gotten married so there was two people in the house. I let them know my husband was an occupant BUT he had his own insurance & wasn't going to be on my account. When I spoke to a supervisor, she was more rude than the technician & admitted Geico discriminates!!! Geico insisted my husband needed to be on my policy & I refused so they cancelled my policy!!! NEVER USE THIS COMPANY!!!

Horrible company, I filed a glass claim through them online and then I called to follow up and they ended up filing two claims on my driving record. When I went to another company I called them back to dispute it and they told me they cannot remove the claim even though they did not pay me for one of them and or provide any proof of payment when asked. Their response was they closed the claim at $0 and are unable to remove it from my driving record even though it's listed as an accident that they paid out on. Lady was supposed to send me a email stating that it was a $0 claim so I can provide it to my new insurance company and of course after a double checking my email address with her I never received the email after I hung up. Terrible customer service. Horrible rates. Go with Progressive or The General.

They are a complete nightmare. I had an accident in Nov. 2018. My car got fixed within two months. However each time I would pick up the car it kept overheating, now it's the fourth time I returned the car, the mechanic said they would take it to a Chevy dealership to get this fixed. Which in turn they took another 2 months to fix. Now that my car is ready Geico will not pay the dealership nor return our phone calls. I am left without a car because Geico will not pay the first mechanic I took the car to nor the dealership and now the dealership wants me to return the loaner. I am paying for a car I don't even have and paid for insurance that will not respond.

I was a Geico customer for over 5 years for car insurance, actually was pretty happy as they had the best rate and I had a seamless experience filing claims. Unfortunately in spite of my longevity, after a car accident last year they canceled my insurance. Technically they non-renewed me, since I have automatic credit card payment every 6 months I did not realize I was uninsured until I found out from the MVA almost two months later that I had been driving uninsured, when I contacted Geico they stated they sent a certified letter that my post office unfortunately never delivered to me. I tried calling Geico two times to give them the information they needed to reinstate my policy, I sent them the form on vehicle usage that they requested, still without any response from them regarding a new policy so I decided to go with another insurance carrier.

Involved in car accident where I was found 30% wrong, driver who hit me was 70% wrong. I was making a left turn into a residential community, 2 car lanes and they were both stopped letting me turn. A driver who sped in the shoulder lane to bypass cars hit my passenger rear end. He got a ticket for overtaking. He basically made his own lane, even where there was orange cones on the side. What the heck.

I submitted a claim in November of 2017 for my car being Vandalized. Now 16 months, later I still have not been paid out. This company and its employees have treated me like dirt. They assigned an investigator named Shayne that was a total unprofessional nightmare. When she did my interview she pretty much accused me of doing it myself!!! She then met with my Ex wife at the time and while in effort to get a response that benefit her, she told her (Off the record) that "She had no Idea who I was and that she would be so disappointed in me". I have the whole interview recorded as I asked my wife to do so for legal purpose. SHE IS LUCKY I DIDN'T SUE HER FOR DEFAMATION OF CHARACTER AND INTENTIONAL INFLICTION OF EMOTIONAL DISTRESS!!! THIS IS MY FAMILY!! Where does she get off on saying such a thing!!

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I had GEICO insurance for about a year. Had my car stereo stolen and made a claim. They acted like I was the one that stole it. I have never been treated so badly. I almost assaulted the investigator. It was like a police interrogation. They accused me of being a thief and a liar. I made the mistake of getting on auto pay. I called 3 times and told them to take it out of my checking. They took it out of my savings and overdrafted my account 3 times so I cancelled my policy.

I was in an auto accident a week ago. She made a left turn in front of me - I put my brake on but still hit her. Because she almost made the turn they said it's 50-50. We both have Geico. The police report said she was totally at fault they've been putting me through heck and my car is still not paid for its minor injuries and now they're making me seek out an attorney. Before that they told me she was guilty and because she made a dispute they said it's 50-50. She even told me she tried to beat me. I have sent them reports over 20 time. They claim they don't have them. What am I supposed to do?

I have been a customer of 17 years, I have condo, home and car insurance with Geico. My auto policy is not up for renewal 'til February 26th. On February 8th I received an email with a cancellation notice!!! I still have 2 weeks to pay for my policy. This is Customer service at its best - Really tempted to take my business elsewhere.

Called my states insurance commissioner. They are looking into deceptive practices. Be careful. Shop around. If they tell you something that seems questionable, shop around and ask same questions. We paid more than $3,000 in higher premiums over 2 years because I believed a lie.

There’s not enough characters to explain my horrible experience. I am going to try making this a long story short. I got into a car accident and according to my policy I’m covered for a rental up to 30 days; However they only gave me 4 days. That isn’t even the worst of it. The TLC driver who hit me was 100% at fault. I went through my insurance (GEICO) and they’re not refunding my deductible. They’re making to get lawyers and go to court just to get it. Even though I was hit from behind & it was on the police record. Not only did they not refund what I’m entitled to, but they raised my premium.

I pay insurance on my grown daughter's auto because State Farm gives a family discount. Still, State Farm's premium on her car has been high since she got a stop sign ticket three years ago. So I decided to check out Geico and went through application process on their website. Answered lots of questions. At the end, they show a screen that gives me a six month quote (also monthly payment option) and a button to "buy". No indication of what the coverages are, so how can I compare their quote to my daughter's current policy? What kind of insurance company asks you to buy a policy without listing the coverages?

My family has had Geico for over 10 years. Our daughter got into a severe car accident in 2018. She was run off the road, and the vehicle fled the scene. She rolled her car several times resulting in a total loss claim. She had not even made the first car payment. Needless to say, Geico waited 33 days to make payment to lien holder resulting in a deficit owed. Although it showed we had accident forgiveness, it was not until after the events unfolded we found out that is only valid if the driver is over the age of 21.

I had GEICO for three years. I came out to my car damaged and GEICO suspended my rental coverage pending a investigation because I didn't know how my car got damaged. I paid for a rental and Uber's for three week before they completed their investigation and agreed to repair my car and provide me with a rental. After all that GEICO did not want to pay to replace my bumper; they wanted to repair it, so I ended up coming out of pocket to replace my bumper which was 800 dollars and still had to pay my deductible of 500 dollars. On top of all that they will not reimbursement me for the rentals and Uber's. I had to pay while they were doing their investigation and wasn't covering my rentals even though I had rental car coverage.

I called to ask if I had roadside. They then started a comprehensive claim for a flat tire. I called to see if I have window coverage. They started a claim. I didn’t paid out of pocket. These two things drove up my insurance. Don’t ever call to ask questions or they will ** you. Worst company ever.

I have been a Geico customer for 15 years. In that time I have never missed a payment and have paid Geico plenty of cash. When my kids began driving two things happened. My daughter had a 2 point (parking violation) and paid a $70.00 fine. My son 8 months later bumped a guy in the back. This accident was so minor that Geico paid $0.00 in claims. However! Geico said our "risk factor changed." Because of this our premium for 6 months increased by $1020.00 every six months. Geico had incurred no expense in either situation.

I have had Geico for several years. I have never had any claims. I went on vacation and my car was flooded in a parking garage parked on a river that had a sudden flash flood in the middle of the night. My car was submerged the hood for over four hours in violently rushing, dirty flood waters. My car was towed and it took days for the adjuster to access it. When he called he told me he could not crank my car as he did not have the key but everything looked fine. He then went on to say the electronics worked perfectly. I may not be the smartest monkey on the tree but I very am not dumbest. No key, no cranky... So this was the first red flag. Mind you my CAR WAS UNDER WATER FOR OVER FOUR HOURS but he said all was fine. Just a new oil filter and a good wet dry vac!

I paid for their service 2,5 years and because of traveling I late to pay and Geico doubled my rate... "Great" customer service and disrespect for customers. Because they need more money for everywhere advertising.

I've been a GEICO customer for 3 years. Someone clipped my side mirror while I was parked on curb on a Tuesday. I filed a claim online and set up appointment with GEICO on Friday. They told me to bring car in to get a quote and repair the car. My wife drove in from out of town early so I could use her car while mine was in shop. When I got to the GEICO shop, the adjuster said he was only authorized to take pictures and report back to GEICO. They turned me away at the shop pending a longer a special investigation which could take a couple weeks. The quote to fix was $160 or so and my deductible was $200 so it was going to be out of pocket anyway. I asked if I could just get it fixed elsewhere. However, GEICO wants me to not fix the car while the investigation is ongoing. Now I have a busted side mirror, can't drive my car, can't use my coverage for a rental and don't know when I will have this resolved.

Got bumped by the driver has GEICO as an insurance - the same as mine. 2 incidents happened with the same insurance company GEICO. GEICO will pick the one who got the most damage and let that party responsible for 75% without further explanation - no matter who at fault without any investigation and went straight up to decision. Just because I am their new customer and recently just switched from State Farm to GEICO for almost a month? I feel insecure when I have GEICO as my insurance for 5 more months. Going to tell my friends and family to stop doing business with this cheater company. I KNOW GEICO WON'T CARE OF HOW THEIR CUSTOMERS REVIEWED THEM ON HERE BUT I JUST GO FOR IT. Bad customer services, bad attitude, cheating company will have an unsatisfied customers.

The claims adjuster did not do any research for our case or only the research she wanted to uncover. We had 2 different claims adjusters. One said, "Yes we can cover you," then the other said, "No we can't," with no change in facts.

Our car was in accident 4 months ago. And this is the worst experience for a client to be dragged through. They only paid for the first 30 days of rental car even though we had to wait months to get the replacement parts from Europe. So I have been paying for a rental car ever since. From the start the first adjuster’s assessment was wrong. The car should have been totaled but was not. Got the car out finally and now the car overheats. We took it to a specialist and he said the fan assembly was not working properly because of the accident and now we have warped heads. While in the shop for over a week now, the new adjuster said he was looking for an engine replacement.

Recently filed a claim on my 2017 Ford Mustang. The estimate adjusters were not very good at their job. GEICO only pays for crappy aftermarket parts. Been with them for 15 yrs and deserve better. Took three days to go to the body shop so repairs could get started. They inform me that my expensive policy does not include a rental car. Never offered me one to be on my policy. That is supposed to be full coverage. Definitely thinking about changing companies on my renewal. Very disappointed.

Don't go for Defensive Driver Discount, such a cheaters, they actually raised my premium after applying discount. So in end I have to pay 260 dollars more for 6 months, so I spent money and time in passing that course and in end lost 300 dollars.

Mr. Warren Buffet needs to read my complaint here as I am also a private investor and very upset with Geico as of turn of 2019 year came in, and their seemingly new sleezy business practices to make money any way they can. I have many types of insurances from personal to business needs, and always been top rated client for many years. We have never had auto accidents either, are AARP members, and after being with Geico the past 10+ years (auto insurances) we are now going to go elsewhere. Here's our story:

I will NEVER go back to GEICO as long as I live. They have been nothing but expensive from the start. My rate went down sort of for a while and I didn't question it because some companies do that for good drivers. However they started raising it more and more each month and nobody would tell me why. I was never given a reason for the upcharges. They just went ahead and did it! The "discounts" are BS! It took maybe 2 bucks off. At the end before cancellation they were trying to charge $101.00 for liability only. I have no tickets and have been in no accidents in 6 years. Don't go with Geico for saving money because you won't.

I would like to commend Cassandra, the customer service representative who went out of her way to locate a proof of insurance coverage for me from October 2018 and to write a letter to the Department of motor vehicles on my behalf. Thank you, Cassandra. Your assistance was top notch.

I myself have had an issue with Geico claims department. I’m very disappointed with the service I received. I was lied to, manipulated, pressured, and degraded not by one employee but 2 from the same department. I’m going to make a long story short because there are already several agencies already investigated my complaint. I had an accident sent my car to one of Geico’s approved body shop to be inspected for further damages. Well I don’t know if Geico was trying to save money or maybe they thought they could get away with putting an unsafe vehicle back on the road. That is not only unsafe for myself but for other drivers.

I was hit by an insured driver of Geico. Their insured driver was 100% at fault and we were told that our vehicle would be paid for 100% and this accident happened in April of 2018 and here it is January of 2019 and we are still fighting with Geico to fully reimburse my insurance company back. They have tried several times to get out of paying and I'm tired of it. Their insured driver was in the wrong lane going into on coming traffic and slammed into us on purpose. We had several witnesses and a police report that stated all of this and they still don't want to pay up. Geico is a joke and they are liars. I'm going to retain an attorney soon and sue if this doesn't get handled. Geico is one of the worst insurance companies to deal with ever! I would never get insurance thru Geico ever!

Ads say they can save you money. Well that is complete hogwash. Their quotes are much higher than most other companies. To me that's false advertisement. Why can't they stop feeding the public bull. Read reviews by others about this company.

Auto body 'repair shop' returned my car to me without doing the repairs. Upon further investigation by Geico, in addition to not completing the repairs the repair shop requested additional parts replacement for thousands of dollars while in possession of my car, however the parts were not replaced. Geico employees and their supervisor are fully aware of the issue, however they refuse to help saying, I picked the body shop. All I can figure is the Geico employees are incompetent or involved in the insurance fraud.

Been with Geico for over 15 years. Paid on time, always. No accidents. Purchased new car end of December. Took the old car off. New car on. Paid my January bill as instructed. The bill was due Sat., Jan. 5th. I had scheduled a payment through my bank which reached them Monday, Jan. 7th. They sent me an email on Sunday, the 6th, one day late, with a threat to cancel if not paid within a couple weeks. They received my payment on the 7th as scheduled.

I was in an accident that totaled my vehicle in February 2018. GEICO paid me out in full. Great experience. GEICO told me that I should continue to carry full coverage insurance in case I am in an accident in another vehicle, so I did. In March 2018 I purchased a new truck. In August 2018 I was in an accident "in another vehicle" where I was at fault. I handed over my insurance information to the other person in the accident with no worries. I received a call saying that I was not insured. Turns out that my new truck was not on the policy. I called GEICO and they told me that they would not pay for any damage to either vehicles even though I had been paying full coverage on a vehicle that I no longer owned. I talked to every manager but Warren ** at GEICO in hopes of them taking responsibility for the accident considering they took 7 months of full coverage premiums.

Terrible experience. I go to their website to quote an auto insurance policy, provide 100% accurate information, and after entering all my private and bank information and hitting the purchase button, they double the price from $,1500 to $3,300 for no reason. Their Motor Vehicle report did not contain the accidents I reported, and hence the quote should have gone down. I call them resolve and they indicate their website in only a quoting tool and not intended to be taken seriously - after they asked for my private information and banking information to pay the policy. Then after calling them they bait and switch again by telling me the coverage is not for the 250K/500K I was quoted, but for $100K/$300K. So, even if I decided to pay double the price quoted I would still be later surprised to find out I paid for what was only 1/3 the coverage quoted. If this is not marketing deception, I do not know what it is.

Been with GEICO for 2 years, never an issue. They smoked all the competitive insurance companies I got quotes from. Yeah - your rate might increase, they have to compensate for all the bad drivers. It's a business, they need to make money to stay afloat. Pay your bill on time and don't crash your car and it will be smooth sailing.

Had two instances of dealing with Geico, which is my insurance carrier. In the first case, the other vehicle driver opened the door as we were approaching him and, essentially "took" our side off. Geico claims rep's work on the claim limited to sending us letters to inform us that Geico is awaiting other party's response. I called the other insurance on a weekly basis and eventually forced them to pay off despite their policyholder's decline to respond. In the second instance, Geico claims rep just checked Google maps and made a decision on the case without conducting investigation and obtaining any further evidence of fault/no fault. Moreover, she sent us the letter stating we never responded to her contact attempts - I'm coming back to her with the recording of a conversation I had with another claims rep while she was away from her desk. I understand cutting corners when feasible, but this is definitely not the time.

Please be aware this company can make charges on your behalf without previous notice or authorization especially if you are enrolled in paperless billing. With a cancelled and paid policy they would send you a bill for additional prorated charges. :C

I have NO (ACCIDENTS), No tickets. I work from home so I rarely drive. No claims. Nothing. But yet they keep raising my rate and punishing me for being a loyal customer for over 3 years. ** Geico. They are just like all the other insurance companies. I been flushing thousands down the toilet for them to NEVER PAY ANY CLAIMS. I plan to PURPOSELY crash my car just to feel like I am getting something out of them for overcharging being an excellent driver. That way there is a reason for being a terrible company.

This is for parents who have a new teenage driver in Arizona. I had Geico for my car insurance. My son got his license for the first time at the age of 17. I called Geico to see how much it would cost to add her to the insurance policy. Not to put him on right then but just to get a quote. It would of been double of what I was currently paying. I told them I could not afford double and was not going to add him at this point until we received some other quotes. I decided that he wouldn't be driving until we could afford the insurance.

Geico is dishonest. They mess with people livelihood with no concern for their actions. Tim **, (Geico area manager) the woman under him and the so called boss above him are all bullies. They are ** ups and would rather cover up their wrongdoing than admit they did something wrong... No proof just threats... THE REAL AMERICAN WAY!

After being 18 years with Geico and paying over $2,220 per year for full coverage: purchased Geico insurance for my first used car in year 2000 and two years later replaced my used car with brand new 2002 Monte Carlo SS, I also got Geico’s Mechanical Breakdown “Bumper-to-bumper Life-time” Insurance in 2002 for my brand new 2002 Monte Carlo. Sixteen years later, with no any car accidents for 16 years, in December 31, 2018 Geico refused to serve me under both of my Geico insurances by simply telling me that their repair cost is way over compare to “Geico’s actual estimated cost for my car” what Geico priced as $500.

I called Geico to get a quote for homeowner’s insurance. I was satisfied with the over the phone quote. However they needed to send inspector to finalize insurance. The first inspector failed to show up at two appointments. I had to request another and when the second inspector called, we made an appointment. Inspection was done and a couple a weeks later I get a letter in the mail from Geico stating the time for an inspection had terminated. I called and spoke to a rep that stated a different reason. There were concerns as to why they cannot provide insurance for my home. So now I have two different reasons. One the time had lapsed and now the underwriter had concerns. I was not given an option to rectify the concerns and just given a run around. I never received a notice of the time frame for an inspection as they kept saying I failed to get such completed. I have since cancelled my vehicle insurance with them.

Another Geico customer hit my parked car in a parking lot. Claim was turned in on the other driver's insurance policy, adjuster denied claim without speaking to witnesses. Got a different adjuster who then opened a claim on my insurance after being told I did not admit to file it because the fix would be less than my deductible. Second adjuster denied speaking to witnesses even though call was recorded and changed the date on the accident to a week later than when it was first reported. AVOID THE HEADACHES AND SHOP ELSEWHERE FOR INSURANCE. Incompetent adjusters and horrible customer service. Turning this into my states' insurance commission.

This is for parents who have a new teenage driver in Ohio. I had Geico for my car insurance. My daughter got her license for the first time at the age of 16. I called Geico to see how much it would cost to add her to the insurance policy. It would of been double of what I was paying. I am retired and she was not working yet because of school so I could not afford double. I told Geico I did not want her added. I decided that she would not drive until we could afford the insurance.

On October 30th, 2018 a Geico driver failed to stop at a stop sign and hit my vehicle. I have been dealing with an adjuster who attempted to bully me into accepting a settlement which was far below FAIR MARKET valuation. It is now December 28th and I still do not have a fair offer and NO ONE is responding to my messages. I have been bullied, my rental car taken and now no communication at all. I left Geico years ago because of their low ball valuation in another accident only to be forced to deal with them once again because of the recklessness of another driver!

GEICO has a very bad Discrimination problem. They're Liars and something really needs to be done about it. Please all my ** people do not get insurance with GEICO. A ** lady rear ended me and knocked me off the road but GEICO said I'm the one at fault. Me and the lady have the same insurance company but she has GEICO government insurance, GEICO never got my side of the story and none of my passengers and I had three. They only talked to the lady and her one passenger. How can I control what's behind me? I made sure that I didn't hit nobody but I'm the one that has to pay. The accident happened on 04/23/2018.

Geico flat out lied to me. I put my son's insurance on hold when he went to boot camp and MOS training. I was assured I could take my son off as primary driver and that he would be "on hold" with no lapse of service until he got to his permanent duty station and could have his car. THEY FLAT OUT LIED. Now that he is at permanent duty station they want to charge a 500% INCREASE IN MONTHLY PREMIUM. How do you go from $75 a month to $350 a month? How do they live with themselves for such lies. We paid the premium on this car for the past ten months, just didn't have him listed as an active driver. They are jacking up the price because of the dreaded car insurance lapse, which they assured me would not be reflected as such. Their "military special representative" stated how sorry she was, but admitted there is nothing she can do, pay the 500% increase or cancel the policy, oh and they would be sorry to see me go, yea, I bet.

Frustrated. Been working with adjusters for over 19 days. Gave me a low ball estimate of value on my car. Waiting several days for a new valuation, and after several days they said they could give me $200 extra dollars. 2007 Toyota Avalon Limited, loaded 216K highway miles, second owner. After my deductible, they offered me $2900 approx. for my purchase of another vehicle. Adjuster agreed with me that it was a low offer, and she was going to help me get into a safe and good car. And after all the wait, I get $200 more dollars. Been playing phone volleyball. A lot of I talked to my supervisor and manager and the policy is... blah, blah, blah. No really satisfaction. Going to keep calling till I can get some real numbers and satisfaction. Will not use this company again for insurance. Sorry. Bad service and just getting the runaround.

My truck was stolen Nov 1st. The police put in the wrong VIN number. GEICO would not start to process the claim till it was correct. I called the police almost every day for 12 days. I had to pay for a rental car. Also my adjuster was on vacation so NOBODY would touch my claim, NOBODY would return a call. This is crazy. Over 50 days and still not paid one Dime for my claim. Also I had over 11,000 worth of repair, including new tires - 3 days old when stolen, new transmission, new injectors, two new Gel cell batteries all in the past year. They allowed me 2000 towards the improvements. The trans had a 4 year warranty. The injectors had 36 month warranty. So they don't pay what it is worth, and they don't return calls to find out where the money is. I guess out of 16,000 employees my adjuster is the ONLY one who can pay out for a claim. I WILL NEVER EVER HAVE GEICO AGAIN. BEWARE.

I’ve had Geico for the past few years now and they’ve been the cheapest compared to the other companies. My insurance was over $200/month for full coverage. After I filed a claim on my car due to an incident to my car that occurred, they have been very slow with the claim process. They are trying to make me at fault even though my record is clean and this would be my first claim ever. Geico is not on your side and they try to keep as much money as possible in their keeps. I would not recommend this company to anyone... even though they may be less expensive if you get in a wreck they will try hard to fight against you.

I’ve been insured with Geico for over twenty years. If there is a question, incident and unfortunately accident they are so responsive and make a terrible situation a little more comforting. They’re available 24/7. Used roadside assistance, glass coverage and prompt and reliable. Their app is user friendly and has all the info you need to even start a claim, contact roadside assistance and pay your bill. Their rates are excellent as well. Yes I have called other companies I’ve the past few years and I’m still saving hundreds by using Geico.

First major auto damage incident - Geico pulled through. Quick approvals for needed repairs, including residual damage not discovered until 2 months later. Great response times, communication - really happy with the overall process.

I have had Geico automobile insurance for over 25 years. I have an excellent driving record, no accidents, tickets and have taken voluntary driver's education courses as mandated. I have qualified for many of Geico's discounts yet my premiums continue to rise at an exorbitant amount. When I called customer service, I was basically told I am being penalized for having a healthy, responsible lifestyle which has allowed me to live to be a little over 70 years. Although in not those words exactly :). Because of my many years with Geico, you can presume I was happy with their services. My advice to the public, use Geico but don't try to live too long. I am now insured with a company that has ratings as high as Geico and am saving $400 every six months.

I always compare shop when looking at auto and homeowners policies. And Geico always seem to pop up at the top of the list, no matter what state I am currently residing in. Right now I'm in Florida, and even though Geico doesn't offer Homeowners, their Auto insurance is still the lowest for me.

All seemed ok over three years ago when we were quoted about $100/year less than our previous insurance. Then the reality start to set in with an increase of premium of $54 the first year (paper expenses we were told) then next year, then next year and so forth so on! This week was the culprit for the demise of Geico in our eyes! Returning with my wife's car at night while parking in my driveway behind my car I notice a damage on the bumper of my car. It looked like someone with a vehicle with a hitch hook hit right the center of the bumper. You certainly don't go around your car every time you return home so that could be there for a few days. I call Geico to inform myself what could I have done to recover from that damage, and if it would be suitable for me to put in a claim but I decide not to because of the agent's ignorance display thru out the conversation.

We got the same coverage we had with Farmers for half the cost. Plus Geico includes roadside service. Which we have used and it is so much better than AAA! I recommend everyone give them a try when looking for insurance!

When I had a wreck that was no fault to me they were not very compassionate nor were they helpful. Their answer basically was "Ask someone else." If you pay for liability no one cares. Their rates hardly ever go down. They are not as bad as Progressive though.

The one good thing I have to say about Geico is that it is cheap, but also cheap in service wise too. Geico dropped the ball and didn't file a form with the state that caused my license to be suspended. I even called and reminded them a month after and was told that it is taken care of. A month after that I got a letter in the mail stating my license had been suspended because my insurance company never turned in a form proving I had insurance at the time of my collision (which wasn't my fault.). I was told by the BMV that it actually happens pretty often with these major insurance companies because you have to keep on them about it and if they don't, there is NOTHING the actual customer can do about it. On top of them completely neglecting to do their job and causing my license to be suspended even AFTER I reminded them to do it, they charged me $25 to file the form. Nice. I am switching providers ASAP.

Geico is more than happy to take my money on time every month but each and every time I had a claim they were no good. The adjusters always lowball you on the damage and they do not do anything in a timely manner. This is the worst experience I have had with any insurance company.

40 days took so far to send the payments to me. They put wrong name on check and, send to wrong address so, they make some delays to customer not receive the check. They do their best to make customers work with their shops which are not good at their job. They make delays in purpose for sending check. Do not trust them.

I was rear-ended by a motorcycle in October 2018, I had two passengers as witness. The motorcycle left the scene, we followed and got the address. I called the police. They came out, took pictures, and interviewed all of us. The police report clearly says the other driver is at fault. Geico is refusing to pay the claim, since the other driver is also insured by Geico and he doesn’t agree with our three statements. They can’t find him at fault. When I asked about the police report I was told the other driver said the police were wrong. Since the guy at fault said “it’s not my fault” they do not have to pay any claim??? Please be careful before you sign Geico up as your insurance. They will do anything not to pay the claims.

Auto insurance has become a different market over the past few years. I am in the habit of calling my carrier about three week as before my annual renewal to find out if they can lower my rate. I had GEICO about 5-6 years ago and switched to Liberty Mutual as they beat my renewal rate. I'm back with GEICO as they beat my Liberty Mutual renewal. I am continuing to have no issues and hope they can keep my rates low.

Well. Imagine that...my insurance company Geico I have been a loyal customer for many years and some guy hit my car last month and since no witnesses and he has insurance I can't use my uninsured motorist ins. Which would cost me $100.00 for repairs. But since this Fraudulent lying piece of ** has insurance it will cost me $1000.00. SERIOUSLY!! I shouldn't have to pay a dime. This was not my fault. You pay out the butt and get screwed when you need to use what you pay for. The agent working on my claim was not very helpful, in the past I have had good things to say about Geico and have talked them up to others. Even my kids have been on my policy now have their own policies. Not anymore. I will be looking for a new company to screw me over. Ugh... I as well have my homeowners insurance with these folks. I will be in search of new insurance company. An my kids will follow suit.

So I had gotten car insurance through Geico. I paid almost $300 to start with a monthly payment of $175. Which was fine. The very next day I get an email stating they were dropping my insurance because my husband (whom I’m separated from) had a “suspended license.” This man name Christopher ** called me and I explained my situation to him. I assured him that my estranged husband would not be in my vehicle much less driving my vehicle. He said they were going to drop me anyways and only pay me $92 of my almost 300$ I paid for less than 2 weeks of coverage.

I’ve only had the policy for about 9 months but good so far. They have been very accommodating when I’ve needed to pay the premium a little past the due date.

If buying your first home isn’t stressful enough, Geico increased our stress exponentially by being misleading, insensitive, indifferent and incompetent. First of all, they gave us a false sense of security by making obtaining homeowner’s insurance seem easy. We gave them all of the required information about our home and our mortgage company and they said “everything is all set!” Only to find out AFTER closing that they never billed our mortgage company (to put it in our escrow account) so we had to pay an extra $908 AFTER we signed all of the paperwork and watched our bank account take a beating. That was fun. And if that wasn’t bad enough, they decided to screw us over even more. I called their customer service number to add my engagement ring to the policy only to find out that they were canceling our policy effective January 14th, 2018.

Beware of dishonest quotes. Geico quoted us great price on our auto policy, so we switched. Two months later they said "sorry, we made a mistake on the quote we gave you and you really owe more than twice that much per month." They wouldn't even give me time to find a new policy, but started charging the outrageous rate immediately. Even though they admit it was their fault, they are still sending me to collections! Progressive gave me a much better rate.

The other driver passed a stop sign and we were involved in an accident. Although Geico admitted the other driver was wrong they would only send me 90% of the cost of repairs. They told me I could fight but it would take a few months. They knew I needed my car and forced me to accept. They are a fraud.

Been with Geico since 1980. Too hard to leave. The customer service guys are horrible!! After paying a high premium they think the money is coming out of their pockets. Not at all easy to work with.

My vehicle was stolen and I had comprehensive coverage with Geico which appears to be worthless. They have been coming at me with an accusatory tone from the very beginning to the point I had to hire an attorney. We have uncovered several infractions that the investigator has committed including trying to coerce witnesses to lie on their behalf. It looks like it's heading to court now and I can't believe the amount of lies and unethical behavior being exhibited by Geico just to try to get out the claim. Pray that you never have to file a claim with GEICO or be prepared for a fight just to get your claim settled.

I realize from tons of others Geico policyholders (mostly previous) that they had a lot of the same issues. That Geico claims service is crap and it seems they look for ways to not pay claims. Well I'm going through the same issue. I would love to stand up to Geico and start a class action lawsuit to make them accountable for the service we all paid for. Some people were racially profile in their claims process. We need to stick together.

I cancelled my policy with Geico on the 25th of November 2018. One of their employees told I'd have my reimbursement checked between 3 to 5 days and another told me 7 to 10 days. I can because come this past Friday that would be 10 business days. The lady on the phone told me they just sent the return to my back today!!! I'd have to wait another 3 to 5 days! That's insane. I'm also not getting all of my money back because of a change of address. I haven't moved in over 2 years and I've been receiving my Geico mail at this address since I moved. They also raised my rate $130.00 because of all the hurricane claims they had in South Carolina. I told them that was excessive. I've been in no car accidents in 5 years. My rates shouldn't go up like that. Worst company ever!!!!

My car was rear-ended by a driver who had GEICO Commercial insurance. The accident happened on AUGUST 22. After reporting the accident with my car insurance we decided I should file the claim with Geico. I waited over a month for Geico's adjuster to come to my residence to see the car (SEPTEMBER 25). I was told by the adjuster that GEICO will send a check for the repair. It took over THREE WEEKS for me to receive the check in the mail. As soon as I was able to I took my car to the body shop for the repair (OCTOBER 31). I signed over my check to the body shop that day and the body shop began to assess the damage the following day. They then had to wait for Geico's adjuster to come out to the body shop. Geico's adjuster did not show up for the first body shop inspection until NOVEMBER 13!!!

A. I had an accident on December 1st 2018. Till today you can see how many calls I have made and how many calls I have received. 2. Till now except the manager last manager who was highly reluctant to give any options nor provide any substitute for deductible 1,000 - one thousand dollar -she does not wanted to help out at all ever Highly blindsided and unfair. 3. I had to call multiple times to reach her - only people like Gabby, Victoria and Roger- they were really pleasant to talk with at least. 4. She does not wanted to pay for medical even though my rib got injured- she does not care. 5. Every time they will tell they will assign a person which they will NOT Do. 6. They are NOT HONEST, nor ethical, nor integrity. They waste your time. 7. Whatever you say, they will call purposefully to your cell phone -how many times you repeat. 8. How many times you tell this is Hertz rental, they do not care about that too. What a sadness.

We were with Geico for about six years previously with no issues. About two years ago they started to raise our rates although we had no tickets/claims. Finally, tired of the gradual increases, I got another quote which was considerably cheaper and switched companies. Every few months I would get a call asking us to switch back. About two years ago they gave me a great quote and we decided to switch back. Within two weeks of making the first payment, Geico contacted us to say the quote was wrong and our premium went up.

First let me state that up until this point, I felt Geico was fantastic. Anytime I've had a claim, they've done everything they can to help make the process as pain-free as possible. That being said, their information varies based on the agent or supervisor you speak to. In my case, it was both. Over the course of the past 24 hours, I have spoken to over five different agents (some great, others not so great). The issue escalated when speaking to the final agent I got placed on the line with named, Sharlyn. Don't get me wrong, I believe she was giving me the best assistance possible. I explained my issue of moving from MD to NC and the previous information I had been given, and she tried her best to sort out the miscommunication with the process; however, she was not able to resolve an issue I had with the DMV in NC, and so I asked to speak to a supervisor. When I did, she quickly advised me that one had been on the line "the whole time."

Negative 5 stars. I was in an accident earlier this year. I was told by GEICO over the phone we would be taking responsibility even though I felt it wasn't my fault. They never came and investigated like I suggested. Had they did they would've seen how narrow the street was as I told them so if I had in fact hit her she would have hit the all the cars parked parallel to her, nope. She was hugging and consoling me that it could've been worse, we're both insured and neither of us were hurt. She told me adjuster she was fine. 2 weeks later I received a letter from the DMV notifying me she hired a Beverly Hills attorney and was suing me. I was livid, we my kids were crying for a happy meal so we go to McDonald's and guess who helps us at the drive thru? None other than the girl who is suing me for neck and back pain. I call GEICO and give all the details, hoping this shows it's not true.

Had Geico in Hawaii for complete car insurance at $100 a month. Moved to New York and rates went to $175 a month for just liability with a prefect driving record. Customer service was rude and deceitful to me.

On 11/2/18 I applied for auto insurance online with Geico. Quite naturally, I completed the form accurately and spelled my own name correctly. When my insurance cards arrived, my first name was misspelled. When I contacted Geico, its representative explained that the misspelling was what the South Carolina Department of Motor Vehicles listed in its records of me. I knew this was patently false since I held a valid Driver's License and Voter Registration card with the correct spelling. For good measure, I also called the DMV and received confirmation that its records had the correct spelling. I had already warned Geico that if I determined that it was lying, that I would cancel the policy and require a full refund. I made that demand, but the company stalled and lied further about the cause of my name's misspelling. When it finally did cancel the contract, it provided a partial refund of my six-month premium.

Let me start this off by saying that I have been a customer of Geico for more than 5 years. I recently added my newly wed wife of June 2018 to my plan this year. She has been a customer of Geico for quite a few years herself before she had to change her last name. May 2017 was a year where unfortunately I was struck from behind at 80 mph on the expressway by an SUV. Geico fixed my car and denied my diminished value of my vehicle. June 2018 my car was rear ended by an international flatbed truck at a much lower speed. During these incidents my wife was not on my policy. July 2018 we get a new SUV for my wife and I include her in my policy. My wife while we were in separate accounts with Geico had 1 accident of her own in March of 2017. Now understand that for my accidents I contacted an attorney so that all medical expenses would be covered and that I would get the utmost care for my physical well being as possible. My wife did not.

The GEICO website quoted me a 6 month premium of $571 for the vehicle I was thinking of buying. When I actually purchased the vehicle a few days later and switched my GEICO auto policy over to it, my premium jumped to $1322 for 6 months. The GEICO agents on the phone had assured me that nothing like this would happen. I have no prior claims, no tickets or accidents, and an excellent credit score, and I don't appreciate being taken advantage of this way.

On Tuesday, July 28, 2018, a police report was filed for my father concerning the larceny of our motor vehicle. The investigator determined that the offense was felony larceny (by trick). The conclusion was based on my father being elderly (special victim), my father is clearly of diminished capacity, and could not have given valid consent. On Wednesday, October 31, 2018, my sister sent to me, a denial letter from GEICO, dated August 24, 2018, and signed by the Claims Adjuster stating, “…This is being made per our... [SOCALLED]… the… Police Department did not take a theft report for this loss…” From the onset the Claims Adjuster was lacking in her so-called investigation. We had not heard anything from her, so on Monday, September 10, at 9:25 AM, 9:26 AM, and 10:36 AM, I attempted to contact the Claims Adjuster; however, the voicemail system answered.

Updated on 11/30/2018: You guys keep changing my rental coverage. Tell Stanley I return his car rental. And I am about to sue you guys. You are the worst company. I regret giving you my money since 2007 or 2008 I have been with Geico. BMW I bought in 2011 before it was Mitibushi Lancer. This was my first major accident. So I didn't know how you treat your customers. You all will pay for it. It's done deal. Plus you need to pay for my injuries. I am going to sue Geico.

Called for a quote 11.27.18 and the withdrawal was supposed to be 11.30.18 when I pick up a new car. The call dropped at The end and I did not receive a call back yesterday or today so I called. I found a lower rate with another company and decided not to go with Geico. I explained don't be rep and she cancelled the policy and said your refund has been issued and should be in your account in a few days. I told her the withdrawal was clearly supposed to be Friday and I know I stated that because the amount would've overdrawn my account. She verified that it was drafted from account and so did I through my bank. I keep good records and I will be calling the local office and speaking with manager. If necessary, I will call corporate. This is why she didn't call back when the call dropped or today. When I tried to call back, it said the office was closed. Don't lie to people. If a post dated withdrawal is not possible, say so.

My issue is with Geico not standing by their customers and repairing my car to the condition it was before my accident! I have a 2005 Audi A6 insured w/ Geico. My car was hit by a truck a couple months back that fled the scene. It was minimal damage (Side mirror, passenger side front/rear door light body damage and repainting). However, I was astounded when they declared it as $4,100 in damages but, hey, what do I care they are paying for it. Geico sided with me and agreed to repair my car. A reputable collision shop had my Vehicle for a MONTH while Geico had me in a rental. It was a bad experience because the body shop never even once contacted me to give me an update on my car. They jerked me around towards the end when they said I could pick it up - I got a light run-around but nothing too bad.

I got my policy with GEICO on 11/16/18 when I bought my new car. I paid $140.32 to get the policy started, and it was for myself as a driver and since my husband lives with me I listed him as a non-driver. The policy was granted and I thought everything was good to go. On 11/28/18, I received an email stating "Your policy has been canceled as of 12/11/18. Please call us for further assistance". So I contacted customer service and was told that because my husband's license is suspended, and lives in my household, he has to be covered as a driver on the policy. I informed customer service that my husband's license were suspended and revoked by the state of Ohio in 2007, which also means they have since expired. GEICO's statement, paraphrased, was this: "A suspended license means that you are still a licensed driver but the license is not active."

Don't recommend to nobody!!! One year ago I switched from Geico to Progressive, because Geico was raising my premium every 6 months for about $150 each time with no reason. I always had clean driving record. Last week Geico emailed me that they want me back and that they will give me good price. So couple of days ago I filled quote with Geico and they gave me nice price, so I switched from Progressive to Geico. I paid that day my 6 month Premium. Today (2 days later) Geico emailed me that they changed my Premium and they raised price for about $200, and I have to pay it in 2 weeks. Geico just give you cheap price while you fill a quote. Few days later after you buy insurance will raise a price, and will send you bill home. That how they bring new customers.

My car was stolen. The police found the car and had it towed. I needed to get a new key programmed. I was given a name Michael ** and told he would contact me tomorrow. Well Monday came I resolved the issues with my open wallet. Waited for Michael ** my adjuster to contact me but of course he never did. EVERY TIME I TRIED TO REACH Geico the system kept automatically re-routing me to his vmail. I was trying to get some assistance, talk to someone find a update on my claim nothing.

I had a policy for years with another insurer. I got my quote through these fools, and switched. Well after a month and half they cancelled my insurance because my daughter is on my registration. We are both on my cars. She helped me. My husband has another on his. They said we would have to insure them! They arent even drivers. Furthermore, when asked if we are reg owners I said yes, and that we had designers. They said it wouldnt matter. Liars! Now I have a week to find new insurance. Hopefully, my old insurer will take me back!

I opened 4 new polices because I saved money.... Then I was hit with 4 dollars c 4 policies x 12 months 192 dollars in fees... Mostly wiped out any savings.... Wish they told me this before signing me up and me cancelling old policies... Now I have to undo and waste a day off...Never trusting them again. No wonder their prices were lower....

I had a claim last year for my 2005 Explorer for the back window that blew out. I had full glass and because the hatch had to be replaced they said that they wouldn't cover it under my policy. So I had it fixed out of my pocket $850 and just let it go. So this year 2018 I have an RV I had full coverage and we had a wind ice storm in the spring did some damage to my roof. I fixed it but the water that leaked into the RV did some real damage caused black mold. So I filed a claim they sent an adjuster out he took pictures of everything including the keys. Well they got back to me and said it was totaled. $12,500.00 in damages. Well I was only claiming the front bunk over the cad area and the adjuster turned in every little thing he found.

Lie to me, no problem - attorney hired now. Forget honesty and trying to settle a claim fairly and reasonably. When dealing with a Geico adjusters your doctor's reports ignored. One example, after three weeks of trying to settle fairly I had enough of dealing with Timothy ** and Michael his supervisor. Timothy agrees after reviewing a work loss claim and tells me he will pay it -- he is just missing one of two tax documents and I have to provide a doctor's note for the time off work.

Updated on 01/04/2019: I was loyal with Geico for 3 plus years. Never had a problem until I filed claim from a hit and run. I had 4 adjusters meet with to take photos even an interview and also had a police filed and after 3 months given the run around they denied my claim and cut me off without warning. I was driving around for a few days without any insurance. Mind you I never received a letter or a phone call. They are horrible unless they are collecting money. I would never recommend Geico to anyone for nothing unless they want to just give money away.

Geico is the worst provider I've ever had. I've had many policies over the years and been happy with every other company. They canceled my service without contacting me because my card on file expired without me realizing and I was on autopay. Card is still valid of course. Didn't receive a phone call or email... nothing. Got a letter 2 months later wanting extra fees for lapse in payment. It was commercial so I had customers in my vehicle during that whole time of being uninsured. Put me at a massive risk. I objected to paying their fees and they sent it to collections again without threatening or informing me. I would never in a million years consider using this company for insurance again. I've never had worse customer experience in my life in any industry.