GEICO Reviews

I purchase a policy and then decided to cancel. They said they'll refund. Waited a week still nothing. I complained and they gave me a refund date and that passed. I ask for proof of transaction and still nothing. As of now still no refund going on 3rd week I believe.

I stay with Geico because, by far, for me they have the best premiums. However, my Mini Cooper was vandalized 7/10. My car had to be towed because the thieves took the battery and cut some engine wires. Instead of taking the car to a Mini repair shop (they are notoriously hard to repair), they tow the car to a Ford dealership in Conyers. It’s been approximately three weeks since it’s been at this dealership. The original adjuster quit, and no one bothered to call me. I called the 800 number and tweeted before I received help. The new adjuster is smug and not helpful. His supervisor and the repair shop apologize incessantly. I don’t want apologies, I want my car. At this point, I am afraid they won’t fix my car well or I will have to wait another month for my car. I want what I pay for. My car repaired and it returned.

I was with them for 10 plus years, never had accident, not one ticket, yet my insurance kept increasing, even when cancelling my auto policy they did not even work to keep my business, the call was cold. They never explained they had giving me a credit in July and when I cancelled my account they turned around and took the credit back and charged me for cancelling the policy. Not - surprised, they care about the money than the Customer, did they forget we are in a pandemic!

Very interesting and scary. They quoted me auto policy, went to proceed with the payment saying all is good, then suddenly said a traffic ticket is found on our record that makes premium go up by $450 (35%). Seriously? And that ticket was not even valid. They activated policy without my wish and asked to submit proof that ticket is not chargeable. So I did promptly, submitted letter of dismissed ticket from court. They admitted receipt of letter and say all should be good and they should be able to fix the premium.

I've been with Geico for four years now and am leaving because I was able to find lower rates with State Farm. After the pandemic started I called Geico to see if I could negotiate a lower rate since I have not been driving; I've filled up my gas tank twice since March (5 months). They were not able to offer me a lower rate, so I started shopping around. Not only is State Farm car insurance 1/4 of what I paid for Geico for the exact same coverage; bundled with renters insurance it is still half the cost of Geico!

I am GEICO customer for past 7 years and this is my first glass claim. My windshield got cracked and I have to replace it. My comprehensive deductibles are 100$. GEICO is replacing with after market parts and charging me 549$ to replace with OEM. Please look at their “Limits of Liability” clause 2 before taking GEiCO policy. They charging me premium based on vehicle cost but while you actually need them they are replacing with after market parts. I felt like being cheated by them.

GEICO's customer service has gone from a grade of an A+ to an F- since I made the mistake of switching from a local hometown agent to their pathetic dot com. Rather than simply calling me to verify a VIN, the lazy sloths shoot me an email to call them regarding an account issue. After spending nearly 100 minutes on hold, it took two minutes to resolve the issue. Here's an idea... if you're going to send me an email, cut to the chase and simply email me asking for the verification if you're too lazy to pick up the phone and call my number that I have to verify EVERY TIME I add a vehicle to the policy.

Geico are a bunch of liars. They ripped me off. 1. They are NOT cheaper. 2. They will tell you one quote over the phone, take your money to get you signed up, then send you a bill for double the quote. When you tell them no way, forget it, they charge you for the amount they want to charge you, instead of the one they quoted you.

Can your office stop Geico deceptive practices and correct their negligence? Beware of Tyler ** and his boss. Tyler will not answer your questions in details or tell you what your claims number is and won't return emails. He will take your money and don't explain estimate policies before he tells you to take your vehicle to Geico's repair shop for and estimate only. His boss don't return messages and leaves customers hanging to dry.

In the beginning of the pandemic, nearly every insurance company gave an immediate percentage discount or credit of up to 3 months. We were informed we would get a credit on our policy at renewal time in July. We thought it odd that Geico would wait so long to give credits. We got a credit July 1st and didn't have to pay for insurance that month. In the month of July they said they were going to increase our insurance $629 to $740 per month which would have wiped out any Covid savings.

We have experienced a tremendous amount of frustration, disrespect, and carelessness about the safety and time of us and our family during our most recent auto claim with GEICO. We filed a claim or a damage to our car that we believe occurred by an act of nature. There were many issues that made us really frustrated and disappointed. GEICO spent almost 10 days inspecting the car and investigating the claim because a change in the policy deductible that was made two to three weeks prior to the incident. After wasting 10 days they first suggested examination under oath to be scheduled almost 25 days after we filed our claim. We were not still clear why exactly GEICO investigators were intending to examine under oath, despite the fact that we already answered all of the questions their investigators asked us in a recorded (and un-recorded) lines multiple time.

Got good rates with multiple male teenage drivers in the family. Forgiveness for first at-fault accident is provided (essential for teens!). Good service and quick payments for not-at-fault accidents.

I filed a glass claim, it was very simple. Their prices a reasonable and they are not terribly difficult to get on the phone. I do not know how they treat their customers who file a claim for other than glass.

GEICO is the only insurance company I know of that offers mechanical breakdown as part of the policy for new cars. It duplicates what is there during the initial warranty but is so low cost that if you plan to keep the car past the warranty period, it just makes sense. I never thought I'd need it, but the sensors on my Mercedes went out after the term of the warranty. The cost of the mechanical breakdown came to under $100 per year with a $250 deductible. The cost of the sensor replacement would have been about $1800 without this feature of the policy. Work was done at the dealership and my service rep indicated no problem with labor rate or anything else. The work was approved faster than either of us expected.

I was hit by a driver who told the police I illegally passed him. I received an "improper passing" ticket. Due to the nature of many issues of that incident, I decided to voluntarily fight the ticket. My ticket was dismissed in Fort Lee, NJ court TONIGHT (July 22, 2020). GEICO, on the contrary decided that I was at fault back in Feb. knowing that I had a pending court hearing (months before the court dismissed my case). I had two appearances and the judge made his decision based on the facts because it was NOT my fault.

We have had Geico for about twelve years and in that time one car was totaled and another car was in a fender bender. Both times Geico stepped up to the plate and gave us superlative customer service. They have the Lowest rates and they gave us a rebate during COVID. Highly recommend!

I recently switched over to Geico from AAA insurance. I saved a little over six hundred dollars for my homeowner's insurance without losing any of the coverage. In fact, I gained a little in the area of dwelling replacement/rebuild. For my vehicle insurance, I saved approximately two hundred dollars, without losing any coverage. Customer service was definitely better than AAA. Martin (lizard) saved me money with both vehicle and homeowners, so I have no complaints. All I can say is, DO YOUR HOMEWORK!!!

This company is raising my rate every 6 months, and they don't pay the policy in full. I am still owed my deductible for over 2 years now.

They increased my rate and I decided to opt our for the next 6 month. As soon as I did cancel my renewal, they denied my access to the website and the app. Also they charged me 115$ because they said they have credited my account because of the COVID before. I signed to another company and I am paying much less. Made a big mistake to be their customer. I was also refused to talk to a supervisor.

I've had Geico auto insurance over 30 years, and I have found they are the easiest to deal with. Online or mobile app, it makes managing my payments and policy easy, you can print an ID card online or just open it up on the mobile app, customer service reps are the nicest I've ever dealt with, and if you ever need help, they answer right away 24/7.

While the company seems friendly, it's a different story if an accident occurs. I took a high deductible in order to have a somewhat reasonable premium. I recommend searching carefully before choosing.

GEICO is the only insurance I have used since I started driving. It is great with paying claims on it. However, they don’t offer any great incentives like “good grades” or “no accidents”. We also like the fact that we can bundle our home and vehicles with them, however, rates keep going up! The rates for teenage drivers are ridiculous, like double what we pay for my husband and I!

My husband died in 2018. He had loaned our camper to my brother-in-law. Brother-in-law refused to give it back. I went there with the police and the police said they could not force him to give me my camper back. I finally had someone pick it up from him when he wasn’t home i.e. repo and it is completely destroyed. Currently suing Geico because they’re telling me they won’t cover the damages that I should’ve been maintaining the camper. Well the definition of theft in the Florida statute is knowingly having something that does not belong to you and not returning it. So it should be considered a theft or vandalism claim. I have had to fight with them for so many different things it’s unreal.

The coverage is great, but you can choose what you need when talking to the specialist. The customer service is friendly and knowledgeable. Fast response to claims and towing. I have been with them for years.

I have been with Geico for years. No one else can give me the service and discounts like they have. Reps have outstanding bedside manner and my life is worry free. They have great commercials too. I have bundled and added renters insurance for a great discounted price and if and when my car needs towed the wait time is under 30 minutes.

GEICO is using CCC One software is designed to keep claim values down by artificially reducing all relevant factors while ignoring others. CCC One is not a qualified dealer or appraiser, they markets itself to insurance companies (85%) by promising to reduce the cost of total loss settlements. The reports allegedly improperly determine car values based on none-existing comparable vehicles and make a series of arbitrary and unexplained adjustments to the total loss vehicle ACV calculation that ultimately result in lowball settlements amount offer to claimant from GEICO.

GEICO is catered to a certain group of people and this company doesn't treat EVERYBODY the same, depending on what area you live in will get you much lower rates. Applied online and got one rate, and after completing app I was directed to call in and given an entirely higher rate.

The coverage is great and right now the price is reasonable. I have had GEICO in the past though and after 2 years the prices go up and I have to switch (which is true of every company.) Customer service was great and very helpful.

I have been a GEICO customer for over 12 years, they provide the coverage I need; however, their rates have gone up each year and is getting more expensive. It shows that I'm a good driver with multiple vehicle discounts, but the discounts are not that competitive.

They said that they were giving a 15% discount because people were driving less during the COVID crisis. Two days later they sent a notice that my rates were going up 30% because my car was getting older and parts were more expensive. So the discount was negated and my price increased 15%. What a scam.

I have never had an issue reaching an agent and getting my questions answered. I have also used the emergency service and it was very efficient. I think the price is competitive with other insurances.

I've had GEICO as an Auto Insurance provider since 2000 and I don't really have any big complaints with them because I have not had to use them. I'd definitely recommend Geico to anyone who was maybe looking to change car insurance. No big problems there, and hopefully they're there when you need them.

When I was price shopping around for car insurance it surprised me that GEICO beat Progressive which was my current company at the time for same coverage on both my vehicles so I switched. As far as how they are to deal with happily I have not had to put in a claim but will certainly update my review if I ever do.

Their agents are always helpful. They're always willing to go that extra bit just to make sure you're satisfied. The rates are great and they offer so many discounts programs for their policies. They also offered a huge discount for COVID which they refunded part of my previous policy.

I started with GEICO when I was active duty Army and continue to keep it to this day! Reasonable rates, great coverage, roadside assistance, customer service is 2nd to none! My homeowners insurance is from Geico too. After my accident, GEICO took my information and the first thing they asked was, "Are you alright." They had my car towed, hired my lawyer for me, wrote the check when my car was totaled, just all around customer oriented. Love GEICO and recommend to everyone????

In comparison I find GEICO to be much more affordable. I changed three years ago from another company where I was paying twice what I now pay for coverage with Geico. The coverage is compatible with other insurance companies but there customer service is top rate.

We have had GEICO for about 35 years. Every time we have needed them they have come through 100%! And in a very timely manner. Their customer service is above average. We have never had any problems whatsoever with them.

I had some insurability problems. GEICO stepped up and offered me a compete experience rate. Their customer service has been amazing. I would wholeheartedly recommend them. Their rates have been excellent.

My car was attacked by rats or squirrels and they ate my power steering cable which is made from some sort of food base. I reported this to Geico and they had my car repaired within one 3 days. Great services, great employees.

I am a senior who drives very little with a Safe Driving record, so I am very happy with all of the discounts I am receiving from GEICO. They had excellent Customer Service when I signed on with them, and whenever I called with any questions regarding my premiums. They were also very quick to send my discount for the Covid-19 virus.

I have been with Geico for several years & my experiences with them though few have always been very good. I also have shopped around & also had a broker do a price comparison and he came back & said that I had a great policy with excellent discounts and a very good price.

I have been using Geico for almost a year now and I love how easy it is. During Covid-19 they offered a blanket discount on all renewals and new policies, which I appreciated very much. As you are required to have car insurance I was pleasantly surprised that Geico chose to make that sacrifice for their customers. Their customer service has always been prompt and thorough, would absolutely recommend. Additionally, the App is super convenient!

I recently had a cracked windshield, and I mean half of the windshield just cracked one day. I called Geico and I told them. I submitted minimal information, chose my own company, called them to schedule and had it fixed the very next day in my own driveway.

GEICO is OK but is too expensive. Claims cause rates to increase so I was tentative about filing claims. Anyway, all of this to say that there are better, less expensive choices. Do your research. I recommend trying the lesser known but highly rated companies so that you can get a better value for your money.

I found that the commercials are very funny but now I feel that there is valid saving on the policy. I also experienced their customer service almost right away which followed what they advertise. I didn't think that they were going to be good in the long run but they made me satisfied.

Good company. Cheaper prices when get multiple cars and very easy to get the insurance. Respond really fast to call customer service... Open on good time. The customer service is very satisfying your questions and resolving your problems really quickly.

I had a car accident in 2/20 and the police reported no fault on the police report. When I called Geico it took 7 days for someone to take my claim. Joe ** in claims dept and his supervisor said I have to pay 15% of my repair which cost me closed to $1800 even though it’s not my fault. I was in the right lane and the other guy made a sudden right turn in the intersection without any signal and hit the front left side of my vehicle. How is it my fault when I was going straight in the right lane. It’s a lot of money for me especially with this corona situation. Hopefully Geico will be more cautious with their claims. Please don’t pressure people when it’s not their fault. I will never recommend anyone to Geico for the mental and financial trouble I got from Geico.

I have been with them for many years, and one day I decided to switch companies for a better rate. They not only matched the rate but lowered it. I couldn’t be happier. Their customer service is great and they can answer any questions with professionalism and courtesy.

I recently had a disappointing experience when attempting to obtain a new coverage quote for my car. I’m 61 years old and many competitors offer more desirable discounts for seniors. I felt that the lack of discount information on the app and automated responses were less than helpful.

I have had GEICO for 5 years and I am very happy with them. I haven't had any accidents but needed emergency service for a flat tire and they were excellent. Changing vehicles when I purchased a new one literally took less than 5 minutes in the Android app so I am happy with them.

I got an automobile policy with Geico and was on a month to month payment plan which I had been paying each month with my Debit Card. They gave me the COVID-19 discount in June, BUT, when they renewed my policy for July, It was $78 more a month. I called their customer service and ask why the rate increased $468? She told me it didn't increase and that the bills amount is incorrect and to go online and make my normal monthly payment. I told her I wanted a new statement sent with the correct renewal rate and I wasn't gonna pay until I get one. After looking at my online account, it had the same amount due. I later get a cancellation notice that my policy was cancelling on 07/29/20.

I have been included within Geico Insurance over approximately 9 past years. Their Car Insurance plans & prices are the highest within my living area, and having additional policy benefits compared with other similar plans from other companies.

I've been with GEICO for years and they have always given me great deals on my car insurance. No other company has been willing to even come close. Their service is also 24 hrs and their app provides the ability to contact them with images of accidents or any other help I need.

I have been with GEICO for over 20 years. Originally I stayed with them as I could get coverage no matter where I went in the military. After retirement I found that I did not loose any discounts and they helped with locating new discounts that I am eligible for. Love that they still cover my daughters when they decide to come visit from out of state without me having to add them back onto policy for the couple of days they are visiting.

Lowest cost for same amount of coverage as other insurance. Order and complete all items to sign up and pick your insurance online. Look them up on Google, it's easy to use site and has easy pay options.

I’ve checked out almost every auto insurance company and GEICO offered the best price for the coverage I needed. I like that during this trying time they offered discounts on my policy. The service representatives have also been very helpful.

I have been insured with Geico for nine years. Never late or missed payments. I received the COVID 19 Give Back Credit of $348 in June 2020. They also raised my rates once again upon renewal starting July 19th 2020 so I decided to shop around for better rates. I did not renew my policy with Geico at the end of the six month policy. Geico then reversed my give back credit and billed me for $348! I was insured with them the entire six months and deserved the credit which was applied to my last monthly payment in June. I should owe them nothing!

So I had Progressive before I switched to Geico. Progressive had GAP coverage as part of my policy. I was nearing the end my my progressive policy and started shopping around. Geico offered 400 DOLLARS less than progressive, and I was ecstatic. After I started my policy, about two weeks later, a family member bought a new car and we were talking about it. She mentioned GAP, and then I realized I didn't add GAP to my Geico policy. And then I found out Geico does not offer GAP...and then a month later I got into an accident.

I live in Michigan and have not been able to access my online policy information on the mobile app or the web page for about two months and when I call them they tell me it's because of the state I live in and they have no clue when it will be fixed... I guess it means I can't take advantage of the new insurance laws since they are keeping me locked out... I reported them to B.B.B. and a local media station.

I was rear-ended by a Geico client and my car was totaled and I had a back and neck injury but Geico refused to open a medical claim for me. I was treated unfairly and I feel it's because I'm a minority. Jeremy ** in the claims department was very rude to me although it was their client's fault and she admitted she ran into me while I was sitting at the red light. After the accident she immediately called Geico and admitted fault and she expected them to handle it. It was in the evening and traffic was high. I wanted to get home and didn't call the police and that was my mistake but I did later file a police report. Beware of Geico. They don't want to pay for injuries that their clients cause. I had to sue their client in small claims court to get a judgement for my medical bills. Their commercials are cute but don't be fooled. They will take advantage of you. Always contact an attorney. Never go it alone. You will lose miserably.

I was involved in a car accident. Geico didn't investigate or do anything to protect me. The other driver was at fault not just by my account but also the witnesses on scene. She later lied and sued me, I was given paperwork stating she was in need of physical therapy and chiropractic help amongst other things. Yet twice she served me in the drive thru. I let my adjuster know and her response was, "Well everyone needs to work." Usually injured people take time off or get disability but not here. Then I received a letter from an unknown insurance company saying that there was a fraudulent claim made and that it was now closed. So I called them only to find out that the girls mother tried to sue me as well stating that she was injured, even though she WAS NOT in the car.

I had a car accident in 2018. I was not guilty nor I had a police ticket, I have the police report that clearly shows the driver who was guilty, not me. Geico added to this accident a car that was in my residence parked in the moment of the collision and now, they are reporting the same accident twice the same date. Last year I was trying to obtain a new auto policy and I was informed that my insurance costs raised because Geico reported me as guilty of the accident, then since that date I'm paying additional costs thanks to Geico for a car that was not in the accident and for being guilty as per its opinion. This is abusive to harm an innocent person that was correctly driving as per the police report.

GEICO car insurance bring a price one day, send me a email confirmation with the price but a another day change me a price And send me another price with 15% increase. No it a serious co the worst and incompetent with nasty personnel. I speed with a agent. I requesting Speak with a supervisor and He was more nasty than the agent Orlando office Orlando FL.

From the minute I bought my first GEICO Auto Policy and Renter's Policy, I have had an incredible experience. My car was totaled, in June, 2020, and GEICO took care of everything for me. We live in Arizona, and we are currently in a COVID-19 mess!!! GEICO literally let me do everything from home. I was able to pick up my rental with no "human contact." After everything was resolved, I went on the GEICO Car Buying Service and found my new car. Bought that through Carvana and now I am the proud owner of a 2018 Toyota Rav4. Again, I was able to do EVERYTHING with Carvana from my home. Of course I purchased my new auto policy from GEICO!! Trust me--this company is absolutely amazing!!

Every agent tells you something else and you get no guidance when you're in an accident. They discourage you from getting a police report. Being very neg saying the cops won’t show up. Then if you need an attorney they ask for a police report. They don’t do a thorough investigation in accidents. Then they raise your rates so everyone lies. Dashcam would be great to have.

I have 4 vehicles insured with Geico. I have full coverage on all vehicles. 2 of my cars are classic corvettes. I'm changing my oil in my 87 vette when the jack came down fast. The car hit hard on the tire cracking the smoked glass roof. I called Geico the adjuster said a top is $1019.00 minus $500 deductible. I get $519 to fix my car. 3 weeks of searching internet getting on the phone calling and cannot find a roof. I had a PRISTINE ROOF. No cracks scratches nothing. I cannot find a roof for under $1700.plus $300 shipping. I call the adjuster ask her where she came up with the prices in 5 minutes when for 3 weeks I can't find a top no matter how I tried. She said she went to Corvette.com got her price. I went to corvette.com and they have absolutely NO ROOF AT ALL. ONLY A HEADLINER $79 so she lied to me. THAT WAS LIE NUMBER ONE.

In May of 2020 I was in an auto accident and submitted a claim and from day one it’s been a nightmare! Took over two weeks for them to tow my car to a body shop since they wanted to total WITHOUT EVEN SEEING A PICTURE OF THE CAR! Why you ask since it’s a 2007! We had to fight for days since no one wanted to call us back after we left message after message. Then my shop had submitted the quote and have them fight over the cost. We were given 3 numbers for the appraiser and 2 had no clue what we were calling about.

It was easy for me to sign up with Geico online, and I did have a nice discount over my previous insurance. On my third year renewal, I got a notice saying I would get a 15% discount for COVID-19, but my bill went up 5%. They had raised my rates 20%, with a clean record and no tickets. I had become a senior citizen over the past year. On this site, I see several other people whose rates went up on becoming a senior citizen. So I switched, and saved money. They make it difficult to stop insurance. You have to call them, and hope they process it correctly. I also had an umbrella policy, which you have to call, then send them an email, but they didnt cancel the policy and sent me a new bill, increasing the charges for this policy retroactively. It took multiple calls and a certified letter on my part to straighten things out, but they did finally refund my unused policy.

My son backed into our neighbors parked car. There were minimal damages (or so I thought by looking at the car) so I told him he had to pay for the damages out of pocket. I was surprised to learn that the damages were over $1800. A week later my neighbor called and said the lights needed to be replaced because they had gotten wet due to the accident. I then called the insurance and they covered the cost of the lights but refused to cover the bodywork, even though we provided all necessary information. I called them numerous times and was told numerous times that someone would call me back, but they ever did.

Geico gave 15% back and increased my rate 30%. This was not due to any changes in my driving record. I was told by the agent that Geico increased the rates statewide. I have look for data on this and haven't found it. I am looking for a new insurance.

I switched from AAA auto insurance to Geico about one and a half years ago. Obviously they took my money every month, no problem there. About a year ago I put my daughter on a policy that was her own policy as this was recommended by the Geico agent. I set up the policy and online account. The account had my email and phone number and my payment information with my name on the card that was paying but then there was an issue. The usual payment was $98 a month but it jumped for one month to $274. I saw this and called Geico and even though they had all my information and payment information they refused to talk with me about the account and were rude about it.

I was a customer for four years. First off, GEICO's "giveback" only applies to new/renews. If you don't renew, they keep your money for not driving your car for the last 4 months. Secondly - They attempted to increase my rates every chance they got - and without any notification. After purchasing a new car in September 2019 and having my rate fall 25%, they raised my premium by 30% without any notification. The reason: "I was storing my car in a different zip code." In reality, I was parking my car for 10-12 hours a day at my work address. They made me jump through hoops to prove I was not residing at my work address - and finally after a ton of effort on my part, they reduced my premium back to where I actually live.

I shopped for insurance after I got a new car. Geico gave me the best auto insurance price. I told them very clearly what needs to be covered... Few month later I got one of my car get stuck in snow and got the front bumper damaged.. I called in and found out that is not covered. They only gave full coverage on the new car and all others only had liability coverage. When they are selling the policy they say something else but they give something totally different in written. So If you get a policy from them make sure if it is all written down correctly.

If you watch television I am sure you have heard the commercial where Geico is providing a 15% discount to current and future customers due to the COVID pandemic. Unfortunately, the current customers DO NOT get a discount. The discount will apply when the plan renews and if you do not renew you obviously get no discount. I have tried calling with no response and CHAT simply reads the script as I have relayed above. My question is how can this lie be allowed to be broadcast?

I have been a customer for over 10 years, and every time they renew my policy I get a raised in premiums, really, I was told that due to the accidents in my area, they can raise my rates, I am a senior, and use my car for doctors appointment and buying essentials, and due to the virus, the traffic was deceased, so why do I have to pay for somebody auto accident. On consumer affairs, that younger and older individuals rates go up based on the age, so I am older and never had a drastic accident, when I feel I cannot drive anymore, I will have my children drive me.

I switched from USAA (veteran) to Geico - due to an approx 50.00 monthly savings for the exact same coverage! This in itself was a tremendous break. But I'm here to tell you about the Roadside Assistance coverage and how it's worth every bit of the added additional charge to my policy. To say "Life Saver" seems almost an understatement. The Geico app is intuitive and so easy to use - it will even pinpoint your car's location- very handy when you're in an unfamiliar neighborhood. AND- the CS reps are so helpful if you need to call. Everything is automated - so you don't have to call - but if you want to you can. How fantastic is that!! You can even lodge a complaint or praise about the service provider they connect you with. Not to mention - you never need cash if you're calling for the services they cover at no additional cost to you.

The customer service is not too good. I cancelled my policy, they owed me a $1k refund. I waited on hold for an hour (no option for automatic callback). They transferred me around to a couple departments, then told me the Accounting Department would have to call me back that week. They never did, so I needed to call back again and wait on hold and be transferred again and wait on hold again. I'm currently on hold, hasn't been resolved yet. Please add automatic call-back option, it is frustrating to use hours and hours of my time to wait on hold. Wtf.

This company went up every year. I was with them for 5 years and the older my car got the more money I paid. I got into a small accident. They went up 100, didnt renew. They took the 15% give back away.

Poor customer service after my accident. I’d been with this company for years without incident until I had a fault collision and they tried to total out the value of my vehicle and didn’t want to reimburse damages. Do your due diligence & research comps. I researched mine and they had to pay. The value of my car was worth more than they appraised. Never take the first offer! The supervisors were rude especially after I canceled with them and went with another company, before they canceled me! I didn’t renew because my rate went up! The superior supervisor stated I wasn’t deserving of a reimbursement & refused to give her name and record the conversation as a professional courtesy because she lied and gave false information.

I was repeatedly lied to, you can’t get ahold of the same person twice, account notes were never made accurately. My calls were rarely returned. One of our trusty???? city courts of upstate NY made a series of clerical errors resulting in a no seatbelt ticket on my driving abstract. I was able to get things sorted out with them and sent all of the documentation over to Geico, they said it wasn’t enough, then all the courts shut down due to Covid. I waited a bit (week or two) but was still waiting on a call regarding the review of the policy. I waited too long, called them and they had no idea what I was talking about.

When I was using online Quote from GEICO at the end I received a very nice Quote. Soon I found that out of the 2 cars only 1 received the insurance coverage. I had to call Insurance Agent and talked about it. He fixed the issue and apologized. Later I found that the initial coverage for Bodily Injury and Uninsured Motorist was changed from $100,000/$300,000 down to $25,000/$50,000 which is something I never asked for!

On more than one occasion have had horrible experiences with these people and claims. They have their own agenda and play games. Hung up once on my daughter for asking questions after a Geico client rear ended her. We were the victims and were insulted and will never forgive. Same experience recently with a client of theirs. Played games and do not respond. I would never ever recommend Geico to anyone and would never do business with them. Stick with other companies like USAA who understand what a customer is.

Geico has fraudulent business practices. In 2007 after joining the military I bought my first car a 2001 VW Golf and was initially insured through Geico. I was inexperienced and didn't know they were overcharging me until some older co-workers told me. I saved 50 percent on my car insurance by switching away from GEICO because with 2 speeding tickets and nothing else they decided to charge me a premium for 2 reckless driving tickets each the equivalent of a D.U.I. without disclosing it to me. They refused to refund the difference between a plan based on my driving record vs the one they falsified.

I just got my 6 month renewal from Geico and the new term had the usual increase - about $35. I was not going even to call and hear the usual excuses about increased risk, fraud, it's for everyone in the state etc. On closer look I saw "You received 15% discount for Covid-19". It turned out they raised my rate with 15% and then "gave" me discount of 15%, which means that on the next renewal there may be no discount and I have to live with 15% higher premium. This is typical car sales trick, inflate the initial price and then give the customer "big" discount. Thanks but I haven't lived under rock. Already found another company that doesn't play games. Bye Geico and hope not to see you soon.

I having a issue with one of their vendors. I've been calling for over 2 weeks. Safelite came to my house to replace a windshield. Mind you I didn't have a conversation with safelite prior to this happening. After I was told I had to take a day off work to drive to their office to pay or give them my credit card number over the phone. My job is not just in one building. I'm go to different clinics. The windshield was changed on 4/20. Immediately I started calling Geico for help as I hadn't had any communication with safelite. I thought I was paying them to be on my side. On 4/24 safelite was contacted via chat. Photos were taken where they'd said they'd send a bill. On 5 /11 I didn't have the bill yet so I went to safelite. They refused to take a payment. They sent me to collections for a two week old bill.

GEICO sent me a notification today, explaining the “GOOD NEWS” of the 15% credit they’re providing their customers, due to COVID. Thank you GEICO... But when I looked at my new 6 mth premium, it had increased. I have an excellent driving record, always pay on time, and no tickets (outstanding customer). GEICO’s excuse for raising their premiums is “the increase in medical cost, roads and vehicle repair cost”. That’s a really convenient excuse... Funny I’ve never had an increase in my premiums, prior to their “15%” credit. In these trying times, if this is how GEICO is treating their good customers, imagine how they are treating the ones who are already experiencing hardships. I just think they need to be exposed. SHAME ON YOU GEICO - I will be looking at other insurance companies immediately!!!

This is my car insurance company. I was hit from behind 4/30/20. The person who hit me has GEICO. Also he have not reported this accident! I reported it and they want give me a rental. They called and said my car was totaled then they called back and said $2090 worth of damages??? They can’t tow my car to a body shop until they hear from him!! They can’t give me a rental until they hear from him!! Well it’s been almost a week and he’s not answering. I think it’s safe he’s not going to!! So nobody reached out to see if I need anything. In the meantime I’ll continue to make my car payment and who knows when I’ll have my car back! Poor customer service! Arrogant employees.

Spent hours with multiple agents and supervisors on the phone, with no success. I had to file a formal complaint with Consumer Services Section Arizona Department of Insurance to have Geico's executive office look into our case. After speaking with them, they did in fact determine that the original dates they input for the claim were incorrect. They have since changed the date of the claim to the proper time of the incident and are now covering the glass replacement.

I've had GEICO for many years with no complaints. However this company just increased my rates $100 monthly. I don't have any accidents, tickets or points on my license. In the time of COVID19, I cannot believe that this company would use this time to increase my premium due to no fault of my own. When I called all I was told was that my state (Florida) experienced an increase and this resulted in an increase in customers. Really-wow. I had to reduce my coverage to reduce the price. This is shameful. I lost my job, my insurance company is being greedy and now they are running commercials claiming that customers are getting refunds. Sooooo, they raise the rates to give refunds? I'm angry and confused.

I have been with Geico for over 20 years. I have been mostly satisfied. But for the last 5 years it seem every 6 month renewal they raise their rates, by an average of 10% a year. Even though I have not had any claims in over 16 years. They even just raised it again in May of 2020 during the Coronavirus. We all know they will have less claims as people are staying home. They are not a fair company. After all these years I am leaving.

I had my car stolen by a person. They took the car to joy ride and a police report was done. I did my own police work on the car and managed to find the car myself with friends. I have been refused by Geico claims Supervisor that l can't claim depreciation from the car because they will repair the damage to the car. Which in fact makes the SUV not worth the value of normal depreciation. They tried to rational that because they fixing the car it is the same as it is new!! What the Hell it's not the same anymore. You had to repair the SUV. How is that normal wear!! The refusal of covering me means it would been better not to find the SUV. In fact their ludicrous rational l might well just set it on fire and it be a complete loss!!

They don't sent me a road assistance until morning when I got stucked on the Big Bear mountain. I was with my 6 years old twins. We left with our own effort. We left our car on the road since we don't have any other options. My snowbords got stolen. I wrote a review on their website, they did not published it. I think that is the reason why they have high customer reviews because they don't publish if they don't like.

Many auto insurance company reimburse their client with thousands dollar some cash some by check as result of people not driving much or at all. GEICO offer 15% only not reimbursement as cash or check but deduction from next payment. This is disgusting, major selfish and greedy from this company. I am client since 5 years and with this deadly virus I did not drive more than 2 month at all. I expect some reimbursement from this company instead I receive bill and only 15% deduction for period of 3 month which 2 month my car parked not moving. I suggest all geico client sue this company for its greediness and selfish action.

I had an accident. Cops at the scene. GEICO start the game. Denying my claim. Then decide to settle. My car was totaled. They gave me half of what my car was worth. $1500 car rental allowance turn into 5 days allowance. They treated me like **. Why is your deductible so low, why did why that. I got fed up and ask them to cancel. Oh, they still went to my bank account and redraw $321. I called, more excuses and want to refund me only half of what they stole.

Conditional COVID-19 giveback. 15% give back is applicable only on renewal when most of the other providers are giving away discounts right away when it's needed most. Also If you do not renew with GEICO then there will be no giveback.

This company do not work for their customers. I was in a car incident that was no fault of my own. I made a claim and Geico is trying to get me to put the claim on myself and not go after the other company.

Geico 15% discount for policyholders to help with Covid 19 is BS!!! My policy renewed April 5th. They are only giving the discount for those who renewed April 8th or after. No help for me because I'm 3 days late. No exceptions. Six months from now I won't, hopefully need a discount help! They don't care about policy holders.

I called Geico today and they are not offering any credit during coronavirus stay at home order in state of Louisiana when not driving 1 car and 1 motorhome, very disappointing... long time customer! Allstate has announced, as well as other car insurance companies that since they are having above profits from a lot less incidents on road since almost everyone is at stay at home orders, they are giving back to customers some of their profits... which is very just, since this is not something we have caused, very helpless.

We originally picked Geico to save but unfortunately, someone hit us. This person hitting us caused our rates to double. After my policy was done I went to cancel it. I have a new insurance company and they even sent a letter over to stop my policy. Still on April 1st during the covid-19 madness they took $729 out of my bank account and are telling me it will be 10 days until that gets returned. $729 is a lot of freaking money! Especially being taken out by mistake so I have to hope that no other mistakes happen or I am financially screwed. Thanks Geico!

I have been a customer of Geico since 2008. I have liability only on 2 old vehicles. My six month bill has just gone up $357.70. That's $715.40 increase for the year. I haven't had a car accident in over 22 years and never with Geico so I called them to see if maybe this was a mistake. She told me that I could reduce the amount some by taking a driving course (I'm already listed as a safe driver and get a discount for that), and I could take out renter's insurance, and they could reduce my car insurance a little that way. I asked why was my insurance going up so substantially. Get this. She said that medical expenses are going up because of COVID-19, and that I would have to help defray that expense. Goodbye, Geico, even your Gecko has now lost his charm.

My husband's auto insurance rate increased drastically in one month and he was not notified. He then had to promptly find another insurance company with a lower rate and bailed out of Geico. It was horrible service!

GEICO USES ** INTERROGATION TACTICS TO EXTRACT INFO FROM YOU! They are very rude and abusive in the way they do business. I was coming out of a Sizzler parking lot around Jan 19th, 2020, when this kid on a bike just comes out of nowhere and hits my car on the right front fender. Skateboarders are already in the lot skating deliberately in and out of the traffic in the lot. They know better. They know the risks, and yet they defiantly do it anyway. I heard the kid's dad say "That's why I told you to wear a helmet." The kid's actions at that point tells me he doesn't listen to anyone and just does what he wants.

I bought insurance and saved until I had an accident then they doubled my rate. Never had an accident in my life, I am 58 and a ticket 13 years ago. So I think doubling my rate was extreme. Cancelled it and guess what they charge 52 dollars to do that. I was so angry. Please do not purchase insurance with Geico or you will learn the hard way.

A deer recently ran out in front of my truck in which I hit the deer and ran off the side of the road trying to avoid from hitting an oncoming car. After the accident the person in which I was trying to avoid from hitting when the deer ran out in the road pulled over and walked up to my vehicle as I was getting out and asked was I okay. Keep in mind I was only about 10 feet from my driveway. So I contacted Geico. Started a claim. When they told me they will send an adjuster out I specially requested that he contacted me before he came out. 1. I wanted to be there 2. I have two (2) dogs that are free to go in and out the house whenever they want and 3. I wanted to show him the deer "WHICH WAS STILL LAYING ON THE SIDE OF THE ROAD WITH PARTS OF MY VEHICLE" however I made it perfectly clear I didn't want anyone coming out without me being home. I also made 3-5 attempts to contact the adjuster via landline with no hope.

After a 30 minute phone call with my Geico appraiser Mitch I was promised that Geico would have a vehicle equal to the one I drive or better. I'm in construction so having a work truck that can tow and perform with heavy loads is very important to me, which was explained to Mitch. When I dropped my vehicle off for repair Enterprise had never been notified and was not onsite. I had to call Mitch, who didn't answer my first attempt, I texted him and received no reply, then called him again. Mitch then sent an Enterprise agent to the dealer. The dealer brought a truck that did not meet my criteria. I then called Mitch back and he told me he never promised me anything and came up with excuse after excuse.

I literally am in tears, my daughter was in an accident and contacted Geico ASAP. Next day called all morning and was told will get a call by 4:30 pm.. I had her call 2 more times then again at 4 and was told they were gone for the day. This morning adjuster Anthony ** called me already rude and sarcastic telling me he’s done this for 5 years and knows what he’s talking about.

About three years ago my vehicle was stolen and involved in a hit and run (the dude crashed the tree). Nobody knew who took it for two weeks. I was harassed on the daily and interviewed with them under the assumption that I was doing insurance fraud. The guy ended up turning himself in, and to my shock it was actually my best friends cousin. So I was kind enough to not press charges. Geico has me under "partially at fault" of the accident just because I didn't press charges. In other words I am paying for something that I did not do. Whether I press charges or not really is nobodies business and irrelevant to the fact he took my car without my permission, Crashed it into a tree, and then fled the scene. ** YOU!!!!

I’ve been with Geico for 5 years or more. Always had a decent experience with them. I recently had a baby and needed to plan financially. I called and spoke with 2 reps who told my husband and I that needed to pay x amount of dollars and a due date. Behold my payment was doubled when I went to make a payment. I called and the reps were less than sympathetic. My call got escalated to a supervisor who was super rude as if I wasn’t a loyal consumer...despite being told something else twice. I waited 3 days for a manager to call me back as requested and still no phone call. I was ultimately penalized because their reps need further training. I asked for both calls to be reviewed, I was told it’s not possible. I’ve spent thousands of dollars with this company and I was treated like crap.

As I was driving, I saw my tire pressure light come on. I attempted to put air in the tire but it just kept leaking out. I called my car company first and they were going to tow me but that is not what I wanted. I then called Geico and do you know that the first question they asked was "are you in a safe location?" Now, if that does not make me want to brag about Geico, I do not know what will. Any company who worries about their clients (customers) is a company that I will continue to do business with. I was told that the assistance would arrive in about an hour but the driver called right away and was there in about five minutes. The driver was a pleasure to work with and the entire experience was wonderful. If I have to be stuck on the road, I am happy to have Geico on my side.

Geico is not an immigrant-friendly company even in NYC. I faced discrimination and verbally accused of being a liar even with the evidence that I have provided to the Geico. Geico Reps have given me every obstacle not to honor their initial quote. Geico did not accept my online application then I filled the paper application and sent it to them but they are not processing my application. I believe they are discriminating against the legal status of immigrants and tagging people and reporting them to the government agencies. Customer Rep asked me who am I living with in the same address and their insurance policies and asked me if person A and person B live there. How the hell she is asking if that person still lives there or not. This is my privacy as well as their privacy (this should be illegal in sanctuary cities like NYC).

I purchased a policy on 2/27. Paid in full for 6 months. I purchased policy online. Was prompted to call in and spoke with a young lady who reviewed my policy. Online I requested roadside assistance but when CSR reviewed the policy it was not included. I purchased only liability/state required coverage. The young lady mentioned that I would need to have collision/full coverage in order to have roadside. I explained that online I was not prompted that the coverage I selected would not include roadside. She placed me on hold and said she would speak with a supervisor.

1. They don't communicate when there is change in policy.

Have been with this company for 8+ years and they always increase prices as well as trying to force someone to get on an automatic payment plan. I have to pay 2 additional payments every time they renew insurance every year but will go away if I get on payment plan. You guys suck!! Way to treat a customer that been with you guys for 8 years!!

First call they told us they would cover $926 for an Infinity. If OEM was MORE, we would have to pay the difference (Safelite quoted $996). That means we should have paid $70 for OEM from Infinity. Second call the same thing, but no written quote, yet. Then Safelite tried to schedule a glass swap appointment, without a quote. I asked them why and they said GEICO denied the OEM parts. Today I called GEICO and suddenly it will cost $653.95 if I want OEM parts. They are in a scam with Safelite.

Updated on 03/12/2020: MY SON BEEN USING THIS PLACE FOR YEARS AND THEY STILL HAVE NOT REDUCED HIS PAYMENTS. I went and got better quotes for him but this is not the issue why I am writing this review!!! Well my son became ill and has not been working so I made a payment to help him not knowing his bank paid with a overdaft, so this Geico got two payments for the month and did not even contact us. I found out almost two weeks in I contacted them requesting them to pay back the overpayment. Well after waiting over a week I called. They still not paying us back then try to talk us into credit towards next month, but I had already filed a dispute to get the overpayment.

I was in an accident for which I was NOT at fault. I immediately called Geico to tell them what had happened so they would have the info. I was not making a claim. I also called the owner of the other car, as the car was a loaner from a dealership, and let them know what happened. My passenger had video of the at fault driver texting and swerving (which he took after the collision, because obviously before that we didn't know he was going to collide with us). The dealership said they were responsible. Geico took my information, and input everything incorrectly into their system including every passenger's name, despite me spelling them all at least six times each. Super difficult names such as Ana (sarcasm). Geico then apparently ran the numbers and decided they would make more money by saying I was at fault, because the payment to the other car owner was basically nothing, whereas raising my rates brought them in a bunch of cash.

Updated on 02/27/2020: My auto insurance policy is $1690 to be paid in 6 installments monthly. They took first month’s installment followed by $1400 (!!!) then this month I receive notice that another $2502 will be taken off autopay (!!!). This is only a few weeks into the policy. No regard to our actual contract. They treat me like I’m stupid. Avoid at all costs!!!!

Do not use or god forbid get in an accident with someone with this company. Money is spent on tv ads then does not have money to pay your damages. DO NOT USE!! It’s going on 3 weeks now. The adjuster low balls my car which is able to go another $150k miles. Interior clean. Exterior has Minor scratches from idiot city people who have moved to my area.

I can't speak to this company's claims service other than minor windshield repairs, and their customer service is acceptable (i.e. they eventually answer the phone). My review is based on having them over 2 years for auto insurance and their shady business practices as an insurance company. They are shady because this company as I mentioned above has added minor claims (under $50) to my claims history. I have called another insurance company and they told me this is NOT normal practice. Additionally, and most concerning, I called them to ask a question about a 3 inch scratch my car had received from the garage door closing on it and they, WITHOUT INFORMING ME, added this "claim" to my record as an at fault accident!!! I never in any way requested or received payment from GEICO.

My friend had an accident in Massachusetts with my car. She called Geico to file the claim. The automated operator said to complete the claim using the Geico app. So she did. Geico app read that based on the description of the damage (fully operational car with a superficial damage), it was deemed a total loss. Geico gave us only ONE option on the app: to have the car towed by flatbed, even if the car was fully operational and I drove it from Mass to Connecticut safely. So they took the car up to East Windsor, Connecticut -- a place over an hour away.

Public needs to know the dark side of this fraudulent company. Here's my experience I am going through. I was brutally hit by intoxicated driver on the freeway 15th south on Nov 8th. Suspect immediately ran away. Overcoming the pain at my head and neck, I followed my offender till I caught him. I got his license plate, recorded our conversation on my video camera; which is of him being completely being abusive and discriminating. I called the police, 911, and surprisingly that dispatch lady recommended me to not get out and talk to the jerk. He tried to break my window to reach me in the car. I was so ** patient till the police officer showed up. But it was too late. The guy escaped.

Geico insurance has owed me a $10.16 refund for months! They send me a check and it bounced! Then they lie about and said I cancelled it. Now they just decided not to credit my account or anything! Out of sight out of mind. Geico is incompetent call and explain over and over again the same story over $10.16 credit and what level of incompetence is this - then they decide not to do anything! When my 6 mos months is up never again Geico! You are incompetent and you cheat people who are good customers!

After being a customer on and off since 1998, with 4 minor incidents, I received a nasty, threatening letter, in BOLD CAPITAL LETTERS, from some character named (not making this up) "Maximillian Patrick **" informing me that my policy was being terminated in one month's time. I could not believe it! It looked like I was on the FBI Ten Most Wanted list. When I phoned, the rep was absolutely rude and stupid.

Yes. I tried to get car insurance through Geico and the website auto populated my ex husband's car (we both drive 4runners). A car I don’t even own and as soon as I realized (literally moments later) I canceled my payment. Now they say I owe $62 for “coverage they provided” because I cancelled the payment not the policy. I spent 30 minutes on the phone with customer service IN TEARS and they basically told me I’m ** out of luck and owe $62 because I “approved” the vehicle online even though I am not even on the 2015 4 runners title. That’s not my car!!! They didn’t offer to resolve the issue at all. In fact they said, “you’d have to pay the balance if you ever want a policy in the future.” I’d rather walk 50 miles to work that have anything insured by you if this is how you treat people. Thanks but no thanks.

My grandmother covered and/or Geico insurance hit my vehicle on her property or I live in due to me being a resident there. They refuse to cover my vehicle. This has to be the worst case of procedures and policies I've ever heard of. So for future reference to anyone trying to get covered under geico if you hit anyone on your property that lives with you they will not cover their car.

I signed my son up for an auto policy. I set it up that I would make the payments and put my email address on the policy so I could keep an eye on the policy and receive all important notices. Geico approved the policy. They charged me and sent me a schedule of future payments. Then they cancelled the policy. They stated my son's driver's license was suspended. It was in fact reinstated just a day or so before the policy was taken out. They failed to send an email stating the policy was cancelled. Instead they sent a paper letter to my son's address. I being the payer was not notified so I could help my son with the matter. I didn't find out that the policy was cancelled until 8 days after the policy had been cancelled.

Please do not switch to GEICO! Like most, the monthly rate was the reason I left my previous car insurance company for Geico. A saving of 200 dollars a month for a single mom is good reason to switch until you get into a car accident. I was found not at fault but Geico will not help with any of the claim process. I had to call the other insurance company and do all the work myself. My car is till seating at the body shop waiting for someone from any insurance to look at the damage. It is a total loss. My adjuster Brian at Geico has been rude and useless since day one. It has been very stressful to know that you are on your own, and no one at Geico seems to care. I am now committed to keep working on the claim, and to keep on the pressure until I get a check. Of course I am now looking for another car insurance company. It is very sad that big companies like Geico take advantage of so many people, and the worst part is that they are getting away with it.

I originally loved Geico, until I filed a claim which I was told directly fell under comprehensive, as exactly how it was outlined. I didn't carry collision. Geico was not sure if the damage was there before my policy, so I showed them proof from security camera footage, and pictures. Once I gave them this missing evidence, they decided to say they changed the claim to collision after 3 months. Geico will use all tactics even if they are still wrong, if they don't think you'll take them to court. I also have all recordings of phone, email, and text, but it's not worth the stress of 1,000$ worth of repair they would have covered.

Geico never sent me notice about taking my road side assistance off my policy. Been with them 2 plus years, I would not recommend anyone to go to that company. I'm leaving as soon as I can. They screwed me over.

Geico only provides reimbursement for off market, non original parts to cover repair. So if you have newer car, stay away from Geico! I have 1 yr old minivan that got rear ended by another driver with Geico insurance. Now I am stuck do repair at their recommended shops which will only cover off market parts and NOT original. So even though it was not my fault, I have to accept their cheap quality options or pay out of my pockets to choose original parts.

Hit a deer back in September of last year. They filed my claim under collision instead of comprehensive. When I went to have my car fixed I ended up paying 500 (that was my deductible for collision). I was ignorant at the time and assumed that was fair. I had just recently signed up with Geico a couple months prior to that and I honestly forgot what my deductible for comprehensive was. Fast forward to Jan. of this year and I get a letter in the mail about my premium. It is going up by 40-50 dollars because the claim was filed under the wrong category. I have called at least 4-5 times trying to get this issue fixed and have gotten nowhere. I explained to them that I hit an animal, I was not at fault, I did not swerve and hit anything else such as another person or object. They said, "Ok let's send this in to the claims adjuster to take a look at. Give us a couple days."

I called Geico for emergency road service because I needed a towing service. Geico sent me a towing truck. The ignorant tow driver damaged my car big time. So my car was taken to a local dealership for repair. Because my car sat there for repair for 5 business days, I wasn't able to drive for Uber (my main source of income).

Live near coast. Wind gust happen. Car door dinged truck next to me. Keys were not in ignition. Had full coverage. They put as collision instead of comprehensive. Changing nearly 20 YEARS accident free record.

Our car was broken into eleven days ago. The glass still hasn’t been repaired causing our car to be unusable for this time. Called Geico four times complaining about this, their response “if you are not satisfied, find your own glass company." Why am I paying Geico insurance premiums if I need to find my own glass company?

Someone insured with Geico insurance backed out of his parking spot and hit my car as I was traveling in the right direction exiting the parking lot. A police report was made and the person backing into my car was found at fault. Geico will not pay the claim. They would not use the police report as determining fault. Very poor customer service. It took several weeks for them to review the claim. They said they needed more evidence to overturn the denial. I produced pictures and police report. Their insured said he looked and didn't see me - that's the reason they denied the claim. Very dissatisfied with Geico!

I hit a deer and had some pretty minor damage. The beginning of the process went smooth enough. I filed online, and the next day an adjuster came and did the estimate. This is where things started going bad. The adjuster advised me that all I had to do was take the estimate to the shop of my choice, and email him the details. After he got the name of the shop they would work directly with them. The next day I took the car to the shop, and emailed the adjuster the shops info.

Don't believe it when you read that GEICO does not charge early termination fees! I changed my insurance from GEICO to another company 2 months into a 6 month policy only to receive a bill for over $360 for early termination of coverage. I found out that GEICO chooses to charge this OPTIONAL fee in North Carolina. This is solely at the discretion of GEICO, and NOT a mandatory or state insurance fee. THIS IS NOT ETHICAL BUSINESS PRACTICE! Due to their greedy decision, I will never use GEICO again, and will be sure that as many people as I can contact know their shady business practices.

Do not waste your time with Geico. They raised my rate after being 10 days late on my payment. I explained that I was in the hospital because of a heart attack. They said too bad and raised my monthly payment from 260.00 a month to 445.00 a month! I canceled and went with State Farm. I am now getting my insurance for 220.00 a month for 2 vehicles with full collision and liability. Thanks for nothing Geico!

My car was recently almost totaled by a gentleman who illegally tried to pass me on the right and then tore through my car with a low extra large trailer. There was zero damage to his vehicle. Right from the beginning, with zero investigation or calling the police, they claimed that I was 100% at fault. The they claimed I was only 50% after we prodded them for more of an investigation. They then called and lied saying the other company had denied being at fault and they were closing out the claim with me being at fault for going straight in a left turn only lane. Only problem being there was no left turn only lane and the other company was still working with me and hadn’t made a determination yet.

Someone covered by Geico hit me towards the rear of my vehicle while merging onto the freeway- although he initially admitted fault he later lied to the insurance company claiming my fault - despite clear pictures of the damage they are taking his side and not paying the claim.

After fifteen years of home owners and multiple car coverage with no claims, my teenage son got a minor traffic violation, followed by a minor fender bender, he was dropped immediately w/o any notification. We had never had any claims with this ins. Co. We had to scramble for coverage with the State. Really? No notification? No increase in fees? I figured they took me for a minimum of $30,000! Never use GEICO!

I use to be a big fan of Geico but I am so annoyed I will be switching to another insurance carrier. I bought a car 10 days ago and the dealership requested a stamped rmv1 from geico twice. I called geico asking them to resend it because Subaru had not gotten it and the geico rep said they have a 4 hr turnaround time and should receive it by 730. I then called Subaru at 745 who still had not received it. I called geico again and the rep said they did not have the correct form saved. So the two times it was sent no one bothered to save it? WTH. I rearranged my whole schedule to pick up this car on 12/31 only to have to switch everything around again because people are apparently completely incompetent at simple tasks. I would like to point out the phone representatives are very nice but whoever is in charge of important documents there needs training.

Updated on 01/08/2020: The horrible saga continues. The high-end management had not approved a check to pay off a total loss. They valuated the car too low. My Geico advisors and adjusters did not advice me in my best interest and they took their time preparing paperwork. After the fact I learned I needed to call the financial company for a valuation sheet. For which I am still making payments in a car I don't have, I am renting a car Geico only paid for a few days, I lost the time to transfer my plates, 30 days now I have to return, I loss the time to transfer the insurance, 30 days and gap will not pay difference because they need a copy of a cancel check. Claim # **. Should I hire a lawyer? This never happened to me before.

Geico insured rear ended my wife’s car at a stop light. Their insured admitted fault and was issued a ticket by the police dept. Geico adjuster suggested body shop. Geico rep at body shop very rude. When I told rep I did not want after market parts on a 2 year old $42,000 car with 25000 miles on it he slammed the claim folder shut and told me I would have to pay the difference for factory parts and to call the adjuster. He then yelled “next” to a large list of people on a dry erase board. Rudest man I ever met. I then took the car to the body shop of the dealer I bought it from and got an estimate. Geico still refused to put Ford parts in my wife’s Ford Edge Titanium. We finally surrendered to non OEM parts and had the car repaired.

Would not recommend 10 plus years of service never a claim but when I needed them they were not there for me.. Geico customers need to be aware that if you are in a collision with another Geico customer and there is a disagreement Geico will not arbitrate for either side. Meaning whatever the decision is that is the final decision. To be clear if it was a case of Geico vs other insurance they would follow an abitration process..

Claim # **. I filed a claim with Geico on an accident dated 11/30/2019. Filed claim on 12/4/2019. It took them 3 days for them to communicate with me and issue an Adjuster, Rebecca **. Meanwhile I called adjuster daily and no communication, finally on 12/18/2019 she picked up phone (13 days later) and informs me that my car is a total loss, that I have to return my rental car on the 23rd. While speaking to her, she emailed me the CCCR report and requested I go over it and text her any information that was incorrect.

Hi Geico team, I just want to let you know that next month I will switch and I will be shopping around for new auto insurance somewhere else. I am very disappointed that my auto policy has been gone up after the first month of purchased and guess what? I don't have any tickets or car accidents and let me tell you I have a good credit. To make my point short I don't trust your lame excuses: "Oh! because there are so many claims!", "Oh because rates go a little bit up every year! Oh so sorry to heard that and is just a little bit to cover expenses." 4 years are enough and I don't trust you anymore! By the way my catering truck policy is going up 50% in the renewal. I challenge you to reach me and see what you come up with it. :(

I call them to quote a newest car to be added to my policy and when they gave me a number the next day they charged me a lot higher number!!!! The supervisor was very rude and after confronting her with the facts that was given me by another representative she hanged up the phone on me!!! They say they "updated" the system the next day and I got an "increase". Don't renew any terms with them. They are liars and won't be professionals at all, very disappointed.

First off Geico insurance is nothing more than a rip off artist. Never believe any review site in which one person makes a review of a company. That person is being paid. Listen to review sites that actual customers make reviews! Geico they are a bunch of con artist rip offs. We took off the automatic bill pay from Geico because we didnt want anyone to go into our bank account without out our knowledge. On 12/12 we took out the payment information and made sure everything was deleted from the account. This SOBs went into our account on 12/23/2019 and took out the funds without our permission or knowledge. Even though the account information for the bank account was removed, they still went to debit the account regardless. Will be disputing the charges immediately. Also Geico if you miss a payment or your insurance gets cancelled for whatever reason, they jack up your insurance by 10% every single time. Even if you had no problems.

Being a car wreck is such a horrible experience to start and with the lack of consumer protection that comes with some of the insurance company nightmares is just not right. After being in a wreck and placing my car with a mechanic, I had not heard from Geico in weeks. I called to inquire what was going on. They apologized and mentioned someone would be with me soon. I received a call a few days later from my adjuster with questions and that he was extending me a car rental. Over 30 days passed and my car was finally ready. The mechanic calls and states I do not have rental per my insurance company, and I owe him $1700 for car rental. I call Geico to inquire about what was said and each rep clearly showed where the adjuster stated “extending the car rental” yet “sorry ma’am you do not have rental coverage” and that it was a mistake.