GEICO Reviews

I've had Geico for several years. At every renewal they raise my rate and say it's because of where I live. I was in 2 accidents in the last billing period which were not my fault and I did not use my insurance. They raised my rate $200 a month and said it's because I had 2 not-at-fault accidents. They said I was in a different risk area because of this. I was literally not doing anything wrong and I got hit. This could happen to anyone and they even deemed it not-at-fault. They didn't pay even 1 cent out and still raised my insurance by $200. They used to be a wonderful company and I would put up with them raising my rates literally at every renewal but this is too much and it's ridiculous. I wouldn't recommend them to my worst enemy.

Filed a claim because a car wash wrecked my truck. Car wash said they would pay but it wasn’t a guarantee so we filed a claim with GEICO. When we filed, we asked geico if they would pursue damages from the car wash for reimbursement. They said they MIGHT. THIS WAS TWO YEARS AGO. No response from geico for two years saying they were pursuing the car wash. Only communication from them was via email saying that claim was still open. Repair from body shop was $2,334. We paid $1,000 deductible, geico paid the rest. Geico sent us a $400 check and paid the rest of the balance to the body shop. We called the car wash to get reimbursed for ONLY the deductible, NOT THE WHOLE AMOUNT. It was the car wash’s fault so they happily paid us. Mind you, we haven’t heard from geico in TWO years. We didn’t know if they contacted the car wash to get OUR deductible back so we can get reimbursed for something that WASNT OUR FAULT.

I am writing this in hopes I can save people some trouble if they live in the Los Angeles County Area. I experienced Flooding Damages to my Vehicle on 08/20/23 when Tropical Storm Hilary hit the area. What seemed to be a clean-cut case turned into a nightmare that cost me $4,500 out of pocket. Please keep in mind that these claims adjusters will lie and they are not on your side. They will tell you what work to get done, and once the work is done they bring in a new adjuster who was not there to hear the account of the story to deny the claim. They understand that most folks do not understand insurance or a policy. They will take full advantage for their own gain. From claims adjusters, to supervisor, to management they are dismissive, rude, and doing their best not to support you.

I call for an auto quote and was given a quote of 768.00 a month for one vehicle, no incidents on driving record. I told the agent that's more than my rent. GEICO should be ashamed for quoting a rate like that, just thinking about Shaq is a representative for them. Shame on Shaq and Geico.

A Geico insured member hits our building. From there we are called fraudsters accused of being involved with their insured in causing the damage, this moved onto Geico making us chase them as they would not respond to emails and what phone calls they did converse in were filled with lies and deception imo. They seem to be using tactics I thought were exposed and long gone from today's insurance industry seemingly done to hold onto money as long as possible...I don't have Geico for insurance and NEVER will.

16+yrs with Geico, no accidents, premiums go up 10-20%/yr. Finally had my first claim with them (Nov 2023 deer strike, not-at-fault). My 2022 Nissan Leaf was bought for $32k last year, now Geico offering <50% of it's value after only 1yr, in this car market. They offer you less, hoping you'll agree, and if you fight hard enough they may throw a few $ your way but they know they have the advantage. It's a no-lose game for them and you're just a #. Unfortunate. Work with a local company instead who may care more or at least will be a better value. Do better Geico. Warren Buffett is still awesome though!

Rating: 1/5. As a policyholder with Geico I am utterly disappointed and appalled by the recent conduct of the company. Without my knowledge or consent, geico added another driver to my policy and unilaterally changed the policy premium, all under the guise of a so-called "system-generated risk and probability." This egregious behavior is a clear violation of trust and demonstrates a blatant disregard for ethical business practices.

I have been a Customer for 2 years, GEICO commits fraud by deceptively removing Collision and Comprehensive coverage to their Customers without telling them. They took $300 dollars from me for a Toyota Camry but after 14 days they removed my Collision coverage and DID NOT TELL me. I got into a car accident and now they refuse to cover the accident. The car is total. I'm stuck with $26,000 totaled car and car note. The insurance agent never told me about sending photos after I pay for full coverage. Absolutely demonic.

I have had car insurance with Geico for 10 years. I ended my policy yesterday, they took out double the amount for the Premium. When I called, it takes forever to get anyone on the phone. I called and had my check them stop one check and the other I will get refunded. Don't ever go on auto-pay, they feel they can do whatever they want. They said a mistake. Will never ever use them again.

I've been a long time GEICO customer for over 30 yrs! I've never had to use them for any accidents I've caused as I have been very lucky not to cause any. I finally needed them recently and when the Claims process is completed, I will be dropping them for their competitor. For example, I give them info they request, then they call and email me for the next few days after that requesting me to repeat the same information "their system" doesn't show. It's more than aggravating, it's unprofessional incompetence! The reason it's upsetting is because it's happened 5 times for various things EVEN after they have the info, they either lose it or simply are NOT the company they used to be.

Been with GEICO for over 15 years.. I bought a new truck with full coverage. I was quoted the wrong price. I looked at other competitors and saved over $500. When I spoke to an agent I felt like they didn't care or wanted any retention. I was just another customer who left.

This is the worst insurance company ever. We were hit by someone else and the person who hit us insurance company is not cooperating, so we called Geico after 2 months of trying to call the other insurance company to get our vehicle fixed and geico wants to charge us for our rental and $1,000 to get our truck out. I pay them over $800 a month and am about to add another vehicle which means I will be paying more and everyone knows they will go after the other party's insurance and want us to pay $1500 for something we didn't do. I will never recommend this company and go find a company that has good customer service and respects their customers.

We started with Geico in April 2022 after we did an online quote. They continuously increased our premium even though we had no accidents, tickets or anything. A year and a half later they have almost tripled our original quote. Geico has no integrity when it comes to transparency. They will take your discounts away without warning. When you call for reimbursement because they didn’t communicate something regarding your policy - they do not budge. Loyalty doesn’t mean anything to them. Last of all, some of their customer service reps are smug and disrespectful. The man we spoke with was so patronizing we switched insurance carriers immediately following our conversation.

They are the best at NOT providing full enclosure which makes this the worst auto Insurance company you can get. Plus, bad customer service. I thought the medical world was bad, Geico has them beat. They had priced my policy without uninsured motorist. This is how the price was comparable to others. This is on me since I didn't look closely at the declaration. I learned my lesson. Anytime you renew look at each detail. I decided to switch the way I paid. I spent 30 mins to assure I fully understood the ramifications by paying monthly and how much each payment would be. I paid the 1st and last month. It was laid out exactly how much I would pay each month with a $5.00 service included for each month. This I understood. I decided to switch to another company 33 days later.

POLICY #**. I am livid. I will be writing a letter to the corp office … I have been a Geico customer for many years and have paid out more than $10K + on my Auto Insurance. I Katina ** am the Policyholder and my credentials were used to establish insurance on my vehicles. Now when I really need my Insurance company by my side, I'm getting the run around from a simple mix-up. Montoya ** (my daughter) is a rider on my policy. She drives 2015 Dodge Charger, I drove a 2021 Dodge Chargery up until 11/6/23. (claim in progress). I have had several vehicles over the life of my policy… and I have Full Coverage on both vehicles and my 6-month premium exceeds $2,200 (because of the area I reside)

I signed on with Geico about 9 months ago with a $99 rate for the first 3months raised it $50 when it was time to renew I have a perfect driving record no tickets no accidents and great credit. I bought the same car just a few years newer A safe CRV At first they raised it to $131 the bill they sent was for $151 so I called they said it’s only for the first month I’m not even sure why they raised it so much I bought a used vehicle I received a bill reminder that is now $181. They are liars they reel u in with a lower rate then raise it for no reason. I canceled yeah I’m mad about the cost but may have kept it if they were not so deceptive. There are many car insurance companies If I were you I would skip this one. Again started at $99 then kept raising. Ok got the same car the only difference is it’s a 2020 and not a 2018. I am sick of companies hustling people for no reason. Geico is horrible.

I’m not a Geico client. I was recently rear ended by a Geico customer. Upon calling to report the claim my customer service was excellent. The representative got my information, scheduled my repair, and arranged a rental car all in one call. I was very pleased with the service and professionalism of the Geico representative.

I’ve had Geico for years, paid thousands of dollars. My car was vandalized, my fiancé who died from Covid bought me the car. It was a 2008 Mercedes ML 350. I beg for them to fix it. They said it was a total loss. I only wanted to pay $4000 and then found out I had a lienholder on my car so they were going to pay them instead of me so I was stuck with no car, no money to get another car and told after two days I had to get out the Rent-A-Car. I’ve been paying monthly to be able to get it. Sent me to the hospital where I was there for almost a month. I get a phone call from an investigator saying that he’s investigating my claim and he asked me some questions while I was in the hospital on my deathbed with liver failure.

I had insurance with them and every month they kept raising the price. Even lied that it was because my license was suspended then again because car parts went up. Be careful setting auto pay. They will get every penny they can. My insurance went from 280 to them taking out 460 from my account.

I unfortunately was involved in an accident a couple weeks ago. Come to find out full coverage doesn’t cover rental car so I have been paying out of pocket. I have dashcam footage of the accident and the other guy who caused the accident was arrested. When I tried explaining this to the insurance agency they told me they didn’t care and then placed me at fault, after fighting them I got the dispute open. It doesn’t get any better from there, the adjuster has ignored me the whole time not answering my questions or concerns and when I escalated to his manager I realized the manager was just as bad and he also ignored my concerns and questions.

I have been a GEICO customer for many years, always paying my premium on time. We went several years without any incident but the premium was not lowered. In 2021 my wife had an accident in which her car was totaled and in 2023 my son had an accident in which they paid about 6K. None of my cars are expensive cars. My wife's car is a CRV and son has a Honda Civic. So after paying thousands of dollars in premium they paid one big 20K and one 6K claim and now they want to cancel my policy. So basically customers are supposed to have 0 up to a max of the premium value so that GEICO does not lose money. Please make sure to not submit a big claim and pay from your own pocket if you don't want your insurance cancelled.

If you're their client and you're at fault for an accident, all you have to do is don't answer your phone to accept responsibility. They'll deny the claim and enjoy court cost and attorney fees. They rather pay $1000s instead of $100s on repairs. If you're ever in an accident with their client, don't bother making a claim. Call a lawyer immediately and let the lawyer deal with them. Not worth the back and forth or headache. Plus they are terrible to disabled elderly people. Just sue them and let them pay more than the repairs and rental.

My wife recently passed away and I needed a little extra time to pay my bill but when I contacted customer service they were not interested in my issue, only in getting their money asap, this is not the only issue with Geico, they only care about money not the customer, in five years I have had multiple issues with their service, the app and their lack of help, I do not recommend this company.

On Saturday night, a police officer knocked on my door to inform me that my car was stolen and that it had been involved in an accident. I immediately tried to contact GEICO, both by phone and website, but couldn't reach anyone until much later that night. When I finally got through to someone, they told me that the network was down, and they couldn't file my claim until it was back up. I gave the GEICO representative the direct phone number of the officer who filed the report, and she assured me that they would handle it.

I switched from State Farm to GEICO earlier this year. I thought I was saving money by using their services based on the quote they had given me. I received two bills for more than the agreed upon amount. They started that my driving app had recorded me driving "outside" of the allocated miles originally reported. Unfortunately the app they is mandatory by geico does not give you a Beacon, it simply tracks your movement constantly. I worked on a crew and traveled extensively. They used this information to increase my payment from $225 to $750 a month without any warning! Do not use geico, there is a surprise around every corner. I canceled immediately and still had to pay a pro-rated amount that was undisclosed by geico.

I had an auto policy with Geico. I received an email that I had been unenrolled from autopay. When I checked their website (which, to be honest, barely works), I saw they were canceling my policy at midnight that same day. When I spoke with the agent, they said they sent Certified Mail stating the cancelation. I said that Certified Mail requires a signature, but he said he wouldn't show it to me. He insinuated that I *forgot* that I signed it. He told me I was being dropped for using my policy within 60 days of having it (I tapped a car backing out of my driveway), and that I no longer reached the standard for insurability.

I'm been a GEICO customer for 30 years since I was 13 years old. My driving record is excellent. My husband's been on my policy for 10 years. He has an excellent driving record. During covid my adult child fiancé and sister moved in. I put all five adults and four cars on my insurance. This year, geico underwriters were canceling my insurance unless I took off adults and cars That I could not get utility bills in their names. However, everyone in the house drives all the cars. Now a lease with everyone's name doesn't count as proof of residency. Our mail goes to a PO box because people steal the mail. I gave bank statements proof of employment. I did everything I could possibly give. And they were still gonna cancel my insurance.

IF YOU DONT OWN YOUR OWN HOME AND HAVE UTILITIES UNDER YOUR NAME DON'T BUY A POLICY WITH GEICO. Agent sold me a $400 policy knowing that it is mandatory that I have to verify residency with mandatory utility bill in my name. They don’t disclose that to new clients until they collect the first month payment. Since I don’t own my own home, rental and the utilities is not under my name, I did provide other banking proof of residency but they insist it is not enough, it has to be a utility bill. Canceling my policy with no grace period or substitute documents as proof residency. Agent even advised me to look elsewhere.

People do not use Geico for anything. They will lie and scam you. I was told my payment was good 7 days later and now I owe more than I pay normally. Asked for supervisor. Not available! I'm done with them.

Do not use Geico as car insurance. They play games with you, lie to you over and over again. They will try to cancel your insurance for no reason, start requesting information that you will never have to do with another insurance company. Then if you do what is asked, they will just screw you around some more. THIS IS AWFUL COMPANY. PLEASE DO NOT USE THEM. THEY WILL DO YOU WRONG AND NOT CARE.

I have never had an accident in 55 years. Nearly 5 years ago my ex girlfriend was hooked on her pain meds for her back. When I wasn't home she took my truck getting into a small bender breaking a tail lite on my truck and the other car. They raised my insurance $1000 a year for 5 years. They said had I reported her for stealing it would be fine. So what I was supposed to do was send her to jail instead of her getting help. Didn't even get their accident forgiveness, they lie about that too. But to even bring this up almost 5 years later. They said it's because they have up to 5 years to decide if the rates should be raised. 2 more months and it would have been fine. This means the reviewer had a bad day, did not take all into consideration or that Geico just doesn't care about their customers, especially one that's been with them for almost 20 years. It's simple. Read what's there in the reviews, everything is written so you don't get screwed.

I switched FROM Geico! This is a corrupt company. Do not use! After being a patron for about decade, with no claims, I found that when I made a very minor claim, they failed to cover me adequately. I had HUGE out of pocket expenses because they NEVER pay the prevailing labor rates. The average for my area is $85/hr.. They pay only $65/hr.. That is a $20 difference!!! They also skimp on the number of hours per job. So, they don't know the repair business, period. Their agents are a ignorant (James **). Their supervisors are liars (Maya **). I had to file a complaint with the state insurance division of CA for malfeasance. Do not trust them!!!

I would recommend you get insurance from another insurance company. GEICO HAS GOTTEN EXTREMELY BAD OVER THE PAST YEAR. Their 24/7 Roadside Assistance is NOT 24/7. Even using the app you can't enter your location so you use chat and it's just a Bot so you try to call and just get the same recordings that you have reached them after hours. I have been sitting without help since last night. STILL I only received a letter and claim number but still at 9:49am Saturday morning cannot get them to answer my calls not able to get through to anyone using their app. AGAIN, DO YOURSELF A FAVOR, GO TO ANOTHER INSURER. I personally am switching to probably State Farm. ANY OLE COMPANY WILL BE BETTER THAN MY RECENT EXPERIENCE WITH GEICO. (Used to be good but not anymore!)

My 92 year old Father decided he would not longer drive anymore so I decided to insure the car in my name instead and paid for a new policy to start at the end of the month and for his to end. Geico auto billed my Father the following month for the next six months anyway. My Father passed away and they are saying I have to go through probate to get a refund on a policy that was never in effect. Incompetent customer service could not understand that it was a simply billing error on their part which could easily be reversed because there was no policy that got canceled.

My new Geico insurance got canceled in less than a month because they ran a review and found out that I had an accident 2 months ago. An elderly demented woman hit me with the back of her car getting out of the parking lot. Her insurance is even worse than Geico. They never responded. As a result, my car insurance, Amica, filed an arbitration. In the meanwhile, I moved to another state and obtained a cheaper bundle with Geico. That was a big mistake! You get what you paid for. No warning and my car insurance is getting canceled without any email, phone call or any other notification. Geico treats people terribly!

This was worse choice of auto insurance I even made. After they took my money.. Now they need more information and my kids that are not on my insurance policy. When they have their own insurance. Customer services is horrible. My thing is when they say "they understand my frustration". How do you understand my frustration when you aren't the one going thru it. Not giving clear answers on why they need information on why they need information on my two older kids that are not on my policy and have their own policy. If I wanted them on it I would've added them. So now they can cancel my insurance at any time cause of this. And it don't make any sense. Been trying to speak to the underwriters to get exact clarification. And they won't allow me to speak to that department. Very dissatisfied with their customer service and policies.

Little or no clear communication as to my accident claim, the person handling it referred me to someone above her and he doesn’t answer the phone or return calls, either. Completely high-handed, self serving behavior from this company and it’s now to the point where I must look for a policy elsewhere just to get normal service. I used to like Geico, stayed with them for years, and had confidence in them. I don’t know what changed, but I have none now. Thankfully, a person can go elsewhere.

I and my partner have been with Geico since we moved to Nevada just about 7 years ago. All was well until recently when our auto policy was due for renewal. It arrived on September 30th and I nearly passed out. A 33% increase with absolutely no explanation. Our auto is in fantastic shape, but 14 years old and we have never had tickets or reported any claims as there are none. When I called, two agents hung up on me when I asked to speak with a supervisor, and two others gave me a ridiculous explanation that it cost more to fix cars now, and medical coverage also costs more. Wrong...My own mechanic said it costs no more to fix a 13-, 14- or 15-year-old car as all the parts would be used as new no longer is available. And when you check into an er or hospital, they always ask for your own insurance id first, not your car insurance.

Damn was it ANNOYING to call about auto insurance. I just wanted to know the monthly costs…instead I got a personal direct ad from the person that answered for 30 minutes. I didn’t get a chance to talk.

I bought car insurance with Geico Sept 2023. 2 weeks into insurance I'm on geico app I see message that my insurance would be canceled. I call geico and they tell me I have to send documents. I sent documents and I get no response from geico. They tell me they need a utility bill from me. I inform them that the utility bill is under my roommate's name. They tell me that the only way to prove that I live where I say I live is thru utility bill. Tell told me that was only way to provide my address.

My Girlfriend and I had a car that a driver with GEICO insurance rear-ended because that person didn't yield to traffic. They fixed the car but the problem was as soon as you get a CARFAX on your vehicle you lose money. Even though it's not your fault. So just to let you know don't expect to get that money back. We lost money because someone else hit us. We just wanted the doctor bills to be paid and the car fixed and the loss you get when your rear-ended by someone else at 45mph and you're at a stop! They are not fair so people beware. Read these reports! #Geico

I had a claim because someone else hit me that uses GEICO and GEICO WAS my insurance as well. I had to replace the tire due to the accident that was no fault of my own but Geico would not reimburse me the $160 it cost me to replace my tire after five months of going back-and-forth. There was no communication at all with my adjuster and they don’t seem to care. So I ended up bringing seven of my family and friends with me to cancel our auto insurance with GEICO that we found way less expensive somewhere else. You should think about doing the same.

I calculated my car insurance online. The price was $1240 for six months, but it was impossible to get it since we have an international driver's license. The next day we contacted the operator and since we have an international driver's license, they increased the cost by $300 (to $1,540). We agreed with this. Two days later the company notifies us that we have to pay another $400 for having an international driver's license. I consider the second price increase (up to $1940) a complete deception without notifying us in advance, but simply sending a notice of the debt.

This company is a complete scam. Just 2 month ago I had an issue with them increasing my insurance premiums without notice, which they don’t care about, unfortunately I have a umbrella policy I paid in full, so stuck with them for another year. BUT I have been on autopay for the last 5+yrs and never missed a payment. I forgot before my auto payment was due the first of this month, that it was set for a card that had been cancelled due to theft. I immediately got the declined notification (thank you Apple wallet!) and changed my payment that same day. 5 days later, GEICO attempts to charge the old card which has been completely deleted from my account.

After 8 years of being a customer, on autopay nonetheless, we paid late. They managed to cancel our policy. Once I saw it cancelled, within 2 days I attempted to reenroll to which we were going to be penalized over $1200, nearly doubling our monthly payment. No ability to waive or reduce to assist from the business tenure. Rep told me they could lower our coverage to assist in the price. Insanity. We had even earned accident forgiveness and everything. Good to see them completely losing BOTH an auto and renters customer for 2 days over the course of 8 years.

I am disappointed abt GEICO ins company. I thought they are good ins company. I don't get it. They didn't give me my dedu$ back or make ambulance pay for it cause they are duty call and work for government, They not being fair to me. I not at fault for accident. Ambulance hitted us and got away with it. They used my ins for total loss, what left give me remaining the balance then want to pay nickel for injury and lawyer refuse to help us and said can't sue ambulance. Lawyer can help nickel for injury. Want sue me and $ from my Geico. I am confused. What about ambulance. Show no remorse. His name is Matt ambulance driver. Where is traffic and camera.. I want to fight what right and me is deaf and feel discrimination.

My truck has been in the shop for weeks. We’re over a month past due and I still don’t have a track. Geico has been worthless so far. Now they only did a have have a horrible experience. I had to wait minutes. If not hours on hold to resolve an issue. These people have been pathetic.

The worst insurance I have ever seen. They all racist and their adjusters are the worst ever. They all criminals taking customers money and giving them the bare minimum. My wife cars has been in body shop for weeks. Nothing has been done. Pls don’t use this insurance. They the worst.

Was involved in accident Aug 15 23. Other driver's fault. Geico is their insurance provider. Geico accepts fault, issued estimates, pays estimate, put my vehicle in shop for repairs. Then geico says, "We aren't responsible." Horrible company.

I have been with Geico for several years. I received my renewal rate and it increased by around $40 per month, so roughly $500 a year for no reason! I am 53 years old, always paid them on time, a good drive easy score and no accidents or tickets received. When asked "why" my rates increased, they said it was to keep up with claims that may happen in the future.

Geico does something that I feel should be illegal and I wouldn’t be at all surprised if they one day soon will face a Class Action Lawsuit. Here’s why: They slowly keep raising their monthly charge. My rate started 2 years ago at $126.60/mo. Now it’s $174.37. Yes. And without me making ANY CHANGES or having ANY CLAIMS. It’s bad business practice. Unscrupulous.

GEICO has bad management and poor customer service. Even though I have paid full Premium for the next six months but After I filed a claim, GEICO cancelled my Auto policy and refunded me then asked for information while also I had my homeowner policy with Geico. I believe asking more information was just excuses for cancellation. After I provided by email all information, still l haven’t heard to activate my policy. I do not recommend buying auto policy from GEICO.

I was Involved in a hit and run where the person who hit me was intoxicated. I had a police report and everything and she was arrested for DUI and a hit and run. I went through her insurance for repairs and she was deemed at fault. This was my first accident even in the 5 years I've been driving and I was told my car was so damaged it needed to be totaled. Geico dropped me off their insurance because they thought I was too much of a Liability. I've tried talking to them but they won't even hear me out. It was established it was in no way my fault and for a company that claims to have accident forgiveness they don't help you at all.

Updated on 01/06/2024: If you live in NJ and when Geico renewed you your rate sky rocketed, well you need to file with the NJ Banking & Insurance Commission. In 9/2023 our rates increased 291% after an accident in January. We had accident forgiveness on an accident from 9/2019 but when the incident happened in 1/2023, they removed that forgiveness and put us in a different entity that increased our risk factor and rates when the renewal date arrived. We were in the Government Employees entity and then they moved us to Indemnity Company entity.

I had been on a travel trailer of a friend that I did not know it was stolen. Geico had already closed. The original claim in the vehicle was not recovered making it possession of Geico. My belongings with several thousand dollars of medication is still impounded at a tow yard in Las Vegas. The detectives on the case has contacted Geico to please release my belongings. Geico outright refuses. This is their version of stealing my belongings. They know where they are. They know who I am and my belongings have my name on them. Geico would rather throw them out than return them to me. That’s stealing!!

Geico has some questionable business practices. When I moved from Pennsylvania they kept my rate the same although insuring in Oregon is cheaper even when I did an address change. The only way I discovered was doing an independent quote & calling them out on it. I stuck with them despite that shady behavior until they raised my insurance premium 40% last billing session when there were no changes! No accidents, tickets, nothing & gave the excuse of inflation. They gave me an initial quote of $463 then $505 then $555 for ** coverage. $2k deductibles. I have better coverage for a better price with Liberty Mutual.

DO NOT INSURE ANYTHING WITH THEM!!!! I had my car insurance cancelled 12 months ago without any notification because I had driven door dash in the past. After I had found out that they cancelled my policy I tried to call up and get it renewed and they refused without a letter from door dash even though I had not actively driven door dash in over 12 months. They do not care about the customer, the fact that they said we won't do anything without a letter is crazy. Avoid them at all costs. An absolute joke of a company, a farce, stay away.

To whom it may concern, Over the last 17 years, our family has been a loyal customer of GEICO, with all payments made on time with no late payments or lapse in insurance coverage on record. During our time with GEICO, we never shopped around other car insurance companies or asked them for quotes. Currently, we have 4 cars insured with GEICO under full coverage. Within the last two years, GEICO recorded 4 incidents on our record. While we take accountability for the first incident on 11/30/2022, despite the inclement weather conditions, we take full accountability for the accident within the traffic circle at Stony Brook University. We were told verbally over the phone that the accident on November 30th had “accident forgiveness” as it was the first accident.

Please beware if you are considering Geico for personal auto insurance. Firstly, understand that there are many providers to choose from, this company is not the only insurance provider on the market. This is also not my first bad experience with Geico, so shame on me. Not that any other provider cares whatsoever about their clients as individuals, and I understand it’s a business seeking profit, but Geico couldn’t be any more blatant that their individual clients mean nothing to them, so why pay them any of your hard-earned money. After speaking with a representative, I realized I was just told to ** in the most polite, professional way I’ve ever been told to **. To start, your policy premium price is never going to be what you are told... it will always increase, almost immediately. The reason... you are paying for others who make claims.

Geico made so many mistakes regarding my rental car. It put my job in jeopardy due to all the hours I had to take off to handle. The car accident was not even my fault. It was their customer that hit me. They continued to make errors and I had to do the leg work myself when they admitted to the error with the rental car. Horrible, horrible customer experience. They have lost all credibility and a simple apology would not even suffice.

STAY AWAY!!! They give you a competitive rate to begin with then hit you with a huge increase hoping you might not notice. This deceitful and fraudulent on every level. We have 4 cars insured with Geico. All of our cars are 2017 or older. So this means our newest car is 6 years old. They just raised our premium with no notice almost $300 more a month. At the time I switched over to this company, I brought many people with me. This is the thanks I get for trying to help a company succeed? If people aren't studying their automatic payments every month, they will be paying a higher rate than they agreed to. I'm sure Geico is banking on this. Let's see how long we can overcharge before the customer catches on. Shame on you! Absolutely nothing has changed for us. We all live in a rural area with older cars. Our new yearly premium would be $7,000! Please spread the word. These people need to be brought down.

Had policy 6 months and had fender bender, I've not had an I surface claim in years, no tickets, immaculate driving record. Geico had an investigator contact and harass me about filing my claim, quizzing me like it was a preexisting issue and I was trying to make money off them. This is crazy and made me feel like I've done something wrong or they were trying to get me on something so they wouldn't have to pay the claim. I'm 62 and have never ever even treated this way with an insurance company. Wouldn't recommend them, I will now pay more if I have to and use another insurance company.

My husband was backing out of a parking space at work. Barely moving when a woman driving up a one way in the wrong direction pulls up behind him and he bumps her. Literally bumps her. We had witnesses that she was driving the wrong way. She had no insurance and we had been with Geico for years. Geico ended up paying her almost $8,000 and almost tripling our premium. Geico is for the other driver not their customers. There is no way this woman should have been paid all this money for a bump. Will never use Geico again. Now they are sending letters demanding we pay $136 that they claim we owe. Not paying a penny. Joke of a company.

Been a Geico customer for 12 years, perfect driving record, no claims paid out the entire time. My wife was in an accident, other driver took off. Geico wants to double my premium. Representatives were not able to provide a valid explanation.

To start insurance, need to make first payment. No one picks up phone on Geico side. Not able to pay since last 2 days. Very bad Geico. File # : ** How can you are so bad with new customers ready to pay? What the hell are you doing?

Big ripoff! Don't do it! They will quote you a good rate to suck you in then after years of being a loyal customer (no accidents, no claims), they will double your renewal rate. When asked why, their response was "your son (who hasn't been on your policy for the past 3 years) had gotten a speeding ticket 4 years ago"! And when you point out to them he hasn't been on your policy for the past 3 years they will tell you it doesn't matter.

I have been with Geico for over 4 years. I was in a auto accident that was not my fault. Problems started with the adjuster who gave me a lowball payout saying I had previous damage to vehicle. Asked him if he read the record because then he would know that he made a mistake. Took him several days to review the file. It took him so long to finally give me a legitimate payoff amount, I no longer had a car rental. Keep in mind, I had the rental for 10 days.

I got into an accident on 1/24/2023 and my vehicle was fixed on 03/24/2023. I was told I was not at fault as the driver had hit me. During this time, I had gotten a rental for two months and had been informed to save the receipts and provide them to GEICO so that I can get reimbursed. I sent multiple messages on my claims page requesting a timeline for the reimbursement but got no response. When I called in June, I was told that my insurance, State farm, and GEICO, were in arbitration and that upon its conclusion I would get my reimbursement. However, when arbitration concluded in July (I received my deductible back on 07/26/2023), I still did not receive any reimbursement.

Keeps increasing rate even if you call to discuss, they do not care about you as a customer. Charges a cancellation fee if you end up having to change your service due to their fees. DO NOT USE. Will sound good at first and they *used to be a good company* but no longer! They just want your money and will get it however possible. I was a customer for 12 years and will never go back and will tell everyone else to stay away too. No accidents, no claims in those 12 years either.

GEICO is a corrupt inept Insurance company that does not pay out after they make promises to. It then go up the "chain" to supervisors after the adjusters and the front line people who take the claim information and then they deny a legitimate claim. They are honestly the worst insurance company and are in bed with many of the big car dealerships (Land Rover/Jaguar- Portland). Do not use these guys!!!!

Incorrect information filed by GEICO. I have had an auto insurance policy with GEICO for many years and I am filing a complaint against GEICO auto insurance claims division (see details below). Due to GEICO Auto Insurance having raised my cost for renewal of my current auto insurance policy, I recently decided to shop around for pricing for an auto insurance policy through different auto insurance companies. After reviewing a few quotes from other auto insurance companies, I have decided to move forward with a auto insurance quote that was provided to me from Progressive Direct Auto.

Have had GEICO for auto insurance for over 10 years and a few months ago my wife had an accident.... 1st accident she has ever had in her entire life (over 70 years old). Geico jumped and claimed responsibility of accident with NO contact to us at all except when they sent the SURCHARGE bill estimate that was going to be coming. Now you may want to sit down for this. The damage to our car was replacing the entire nose of the car for $788.00 and then the damage Geico assessed to the other car was for $2130.00.

I had GEICO insurance for over 40 years. No claims, a handful of minor tickets. My wife of about 10 years failed to renew her DL on time because of covid restrictions at the DMV. When she was stopped (routine stop on a road, not for any moving violation) she had an expired license. GEICO canceled my insurance - not just the insurance on her car but also on mine. I contacted them and they could only say that since we are married we are considered together "as a risk." Neither of us have ever made a claim or been subject to arrest (such as DUI, DWI...) or had a serious moving violation. GEICO says no recourse, nobody I can speak with. Ironic because I'm exactly the kind of incident-free drive they should be looking for. BEWARE.

I've been with GEICO for 8 years. In April 2022, as I slowly drove into a carwash, the track grabbed my car and pulled out forward. I was going about 2 mph. I bumped the back of the next car. When I came out the driver was waiting and said I had hurt her car (a lie). There was a tiny tiny scratch that had rust in it, so it wasn't fresh. I reported it to Geico, along with photos and the phone number of the carwash manager, who saw the whole thing. Geico NEVER called the manager, and raised my rates. They have it down as a rear-ending. My car was barely moving at all, and I only had the "accident" because the track of the carwash grabbed my tires and propelled me forward. So now I have a collision on my report even though it wasn't my fault. I have asked to cancel the claim (I only opened it because the scam artist in the other car was claiming damage, and I wanted to have my photos on file).

I have been with Geico for 24 years and now I am canceling my insurance with them and I will make sure all my friends and family follow the same path. I rented a car and the windshield got cracked due to hale storm. I filed a claim with Geico and it has been over one month since my initial claim. They never got back to me nor honored the claim. After 6 different calls I made and complaint about the status of the claim, they simply didn't do anything nor get back to me. I am done with this company.

I used to love Geico. Sadly, I have paid them for auto insurance for 30 years. I will be leaving soon. In my area many repair and auto body shops won't work with Geico. They will work with Progressive and State Farm but not Geico. I had 2 minor issues that exploded into major issues because of Geico's incompetence. Problem #1. I had a minor fender issue from a deer that resulted in sub par work from professional con artists. Geico recommended the shop. Literally professional con artists. They stole a lot of money from Geico so now they are under investigation. Now I can't get my crappy work easily fixed as auto body shops don't want to fix someone else's shabby work. And it seems like the shop did some additional damage.

I've had Geico before and had considered going back with the company. But I just received a email going over the quote I received, and its higher rate was based on them checking my credit score. First off, it's not my insurance's business for what my credit score is because ultimately it has no impact on how I pay my bills. I think it's a backwards policy to get screwed over once again by a business conglomerate. Second as most of us know. Every time someone does an inquiry it dings our credit scores by 3-5 points every time. So either way it doesn't help.

I Have had GEICO Auto insurance for 5 years. We have 2 children 22 and 19. My daughter one accident from May 2020 and my son just had an accident in November. Both cars were totaled cause of airbags deployed although they were not speeding or tickets. My husband was hit not his fault and was injured on 2019. Geico had to pay out a lot of money in medical expenses. All of the sudden our new premium is raised 400%. We contact Geico and they will not lower the rate. We are treated like criminals. No speeding tickets, no DUI. I guess they are looking to get back their money from medical expenses. Disgusting!!! No loyalty. Going to another company.

Don’t use these high priced unprofessional adjusters and all out racist. They play games. I will never ever tell anyone to get this insurance company. They are supposed to make their customers feel good. I getter bad vibes from this one adjuster messed it up for me. I’m no longer comfortable with this company and I wanna cancel them immediately. I wish I didn’t pay this month cause I’m ready to be done with them for good!

These people have no care whatsoever for your loyalty. I was with them for more than 10 years and got into financial difficulties. Instead of finding arrangements (I called and tried) they cancelled my insurance 2 weeks after non payment. Getting back on board will get you nowhere since they automatically put you under review. They added a tow to my case which never came and was cancelled. Do not use them. Worst customer service and everything is done online only if you're in California!

I have been GEICO customer for years. We have our home and 2 vehicles plus our RV insured with GEICO. I have filed 2 claims in only 5 years and both were NOT at Fault on my end. I was involved in a minor incident where I was PARKED and was getting ready to exit my vehicle when I was struck by another vehicle which was exiting the parking lot next to me. I followed up on everything GEICO had asked me to do, I replied to every request and sent in all documents. I never spoke with or even seen the adjuster. I had my truck in for repairs 2 days post the accident, the other driver involved was also a GEICO customer and when it came time to pick up my vehicle I was told that before I could pick my truck up I had to pay the deductible. This is NOT acceptable or good customer service. My plan is to cancel all policies with GEICO. My.

I was a Geico auto policyholder for 15 years. Just recently out of nowhere my premium went up $60 dollars. I called to find out what was the cause and the representative told me everyone was affected by the increase due to inflation. My brother's policy renewed and he by some miraculous reason wasn’t affected. Afterwards I checked the site to see if I qualified for any discounts and one that was available pertained to taking a driving course, which I had done about a month before checking Geico site. Everything went through, the new discount was applied and was even verified by a customer service representative. Well the joke was on me, because when I received my new bill there was no discount applied.

Worst auto Insurance company. I filed a claim ** and ** with GEICO on 06/21/2023 and it’s been more than one month with zero progress, I called 15+ times, emailed 15+ times, only reply is that “we are reviewing your claim”, so technically they need couple of months just to review your claim, may be after that they will reject it, or they will send an adjuster to check the damage which will further take couple of month.

In January of this year I was driving my kids to school I was driving down Waters and Dale Mabry Highway. I spot a metal piece in the road. I couldn't avoid it. I couldn't switch lanes so I drove over it. I saw the damage to my vehicle when I dropped my kids off at school. I contact Geico. The representative put me at fault. I received my new bill statement for September. My car insurance is increased to almost $400. I was upset. I see why people don't call the insurance company and report anything because even if it's not your fault the insurance company will still put you at fault and raise your insurance for no reason at all.

Had Geico for 1 year. No accidents or incidents and with 4 drivers (2 are 21 or younger). Driver 1 - 312.30 to now 1378. Driver 2 - 391.60 to now 1451. Driver 3 - 826.30 to now 2948.90. Driver 4 - 830.50 to now 4889.60. 6 month premium now will be 10,668 and their only comment was that they are now calculating younger drivers differently. I have heard many warnings that Geico baits in customers with low rates and then sudden increases but seriously??? Again, no accidents or tickets of any kind that caused this increase on our side.

Paid Geico over $300 to start my husband & I policy. About a month later I called to make my payment & the CSR informed me that 'there were discrepancies' and demanded copies of old, outdated utility bills, bank statements etc. to prove our residence. We have two homes 1.45 hours away from each other which we both spend time at working or just spending time with our family. They refused to accept my utility bills from our other home where I get All of our bills for both homes. They asked me for things that were impossible & complicated to provide. Now they're going to cancel our policy when we both have great driving records. Trying to get help from Geico customer service is like talking to a brick wall...even the so-called 'supervisors'. It's been so difficult to deal with & I will NEVER seek Geico again & you shouldn't either. Imagine what a claim would be like with this company!!! NEVER AGAIN!!!

I am (correction, HAVE BEEN) a Geico insurer living in NJ and have been since 10 years ago. I have 2 cars between me and my wife. We had our two current cars for the last 2 years. I have been paying around $900-1050 per the six month period for the last 3 years. Whenever I get my bill, I pay in full. The last bill I got was 02/15/2023. It was for $1,086 for the six month period. I got an automated email from GEICO for the upcoming renewal at 08/15/2023. It was for $5,286. I called the customer service and ask to revise due to something must be obviously wrong. After a phone conversation, they can't tell me anything that has changed under the policy: Same cars, same drivers, no accidents, no tickets, no coverage change, NOTHING. They increase my premium 500% without any explanation, after being a loyal customer (under auto, renters, homeowners, specialty policy) for 10 years, paying in full at all times.

I really had no complaints with GEICO before a few days ago. I recently purchased a motorcycle and got insurance through GEICO. So the night after I purchased my policy I was reviewing my Auto policy on the app. I noticed that one of my vehicles usage had been set to 15,000 miles per year. I didn’t know how this happened, because I had it set to 5-6000 before that. You may, or may not, know that setting the mileage to what you actually drive can lower your policy. We have put only 30,000 miles on this vehicle in the 6 years we have owned it, so it being set to 15,000 a year is a big problem.

After my husband posted on Twitter, I received a call from someone in upper management at Geico. He was very professional and understanding. He admitted that this should have been a quick fix and that I should not have experienced the hassle that I did. Within approx. 30 minutes, he corrected the cancellation date on our insurance so that it showed continuous coverage until we started with our new company. Grateful that Geico has some quality staff in their Customer Service department that understand what true customer service is!

For 10 yrs I had my insurance with Hartford thru AARP, however at my last renewal in March my premium went up 50% so I got a couple of other quotes, one from Progressive and one from Geico who I already had my motorcycle insurance with. Both companies were ONE THIRD the cost of Hartford for exactly the same coverage and since I already had my motorcycle insurance with Geico I decided to go with them.... Big mistake. I also have an RV slide-in truck camper which I added to my auto (truck) policy but 2 weeks later while I was on vacation they sent me a form IN THE MAIL only demanding documentation on the camper which in the State of Idaho DOES NOT EXIST, with the threat that if it was not returned within a week my entire auto policy would be cancelled. The form arrived while I was gone and by the time I got home and opened it it was too late.

I had a car insurance policy with Geico that renewed 1/10/23. They doubled our premium, so we found coverage with another company. I called in December to cancel our policy. I let the representative know that we will be canceling and not renewing due to them doubling our premium. We have no history or car accidents, tickets, violations, so to double it was crazy to us. She responded back it was due to the medical claims. I still told her we'll be canceling because like everything else going up, this isn't an increase we can take on. I thought that was the end of it, but she failed to cancel our policy and kept it going after renewal and now Geico is coming after us for the premium. They want a copy of the declaration page of our new policy, which I'm not willing to provide. They do not need my new policy information or know who we moved to. We asked them to term our coverage, why do we have to do work to correct their mistake.

I trusted Geico insurance with my auto's insurance policies. This was the WORST decision I've ever made in life. My vehicle was stolen in Dec. of 2019, and I was offered compensation for my stolen vehicle, and Geico requested that I transfer my vehicle title to them before sending the payment. After I transferred the title, they claimed their investigation was pending. They continued to claim their investigation was pending until they finally LIED and claimed I sold the thief my vehicle. I had never met, heard of, nor spoken with the thief of my vehicle prior to finding out the lie that was told on me.

I am a verified Geico Auto Insurance. I was with State Farm and they got me with a slightly less quote so I went with it. Big and Huge mistake. My rates have more than doubled since that time- rampant increase. Recent minor accident 100% not at fault- no payout for Geico yet way more than doubled my rate. In trying to discuss with their customer service it was the very worst experience I have ever had and that is 40 years of commerce. I have been disappointed before but this customer service is in a league of its own. I strongly recommend to not be caught in the same trap. Just stick with your insurance so you do not have to go through what I went through- the initial savings is only meant to trap you. I am so upset. I am looking for more places to file complaints.

Geico adjuster Ryan ** and claim department upper managers are reckless liability. Specifically, adjuster Ryan ** demonstrated wasting insured time is amusing with childless games of falsely mailing check, direct deposit and none received. It’s one thing to be a habitual liar while being unprofessional who cares nothing for his job. But, bringing Geico reputation negative press into the public view is a no brainer, Ryan is a huge liability to any corporation with a national presence.

GEICO have been increasing my auto insurance by 20% every 6 months without a reason. I have a perfect driving records for 30 years. Making all these excuse for increase because of economic reasons. That is all ** so when the cost goes down I never see my premium go down EVER. Well people will remember which companies tried to MILK them in difficult times. Just remember we consumers have the power. Remember what happen to BUDWEISER. I will be boycotting GEICO going forward!

Updated on 6/27/2023: It is my first update to the original Geico review submitted on 6-1-23. Unfortunately, I have not received any positive response from the Geico as of 6-27-23. I was able to find a repair shop on my own. As per repair shop manager there is no progress because Geico is delaying a paper work to get started. My car is sitting in the auto shop for 25 days just to get right paper work to be processed by Geico.

So after 6 years of being a customer with no claims and no late payments, GEICO wanted to thank me by raising my premium 50% they want $1500 plus now from $1020 - to renew, when questioned the lady on the phone had no reason as to why other than saying they hadn’t increased in several years - I will welcome my new insurance company Macfee.

My wife and I were informed (5/15/23) by GEICO that if I did not surrender my state-issued learner's permit prior to July that our insurance would be terminated. We have had zero accidents and my wife has been a GEICO customer for decades. I have not had a driver's license previously solely due to prior medical reasons. We explained this to GEICO and they kept their same demands in place. My state-issued learner's permit that I paid to receive and took and passed the written test to get expires in 2030. Of course, I planned to get my license long before that time but don't feel that it is right or legal for this company to make such threats and demand that I surrender my legally obtained state document.

Best insurance company I’ve had the pleasure of dealing with when it comes to auto insurance, I’ve been their customer for over six years and I’ve been saving a lot of money ever since, I handle literally everything with ease on my smartphone through their mobile app and I’ve had a few incidents over the years because well “accidents happen“ and the entire process is hassle free. They always take good care of me even when I’ve switch states. I recommended Geico to the World. They have a great representative here in Massachusetts named Gary ** who is very professional he really knows what he’s doing.

Geico customer service is only available via a person if you want to buy something. Otherwise, Humans DO NOT work there. You are NOT given the opportunity to talk or chat to a human. How greedy can they be! Their IVR is designed to frustrate customers. I am no longer a customer due to their shady business practice. I invite potential customers to go elsewhere unless you enjoy hours of frustration trying to find a person to speak to.

Took 4 days to send a person to appraise the damage. The rental agreement covered only time to repair the vehicle and not time to get parts. The car shop showed that the parts will take a week and repair 1 week but GEICO covered rental for only a week even though the policy covers rental for up to 1 month. The labor charges what GEICO thinks are reasonable are much lower than market rates so you will have significant out of pocket costs (in my case I have to pay 2000 out of 5000). The supervisor didn’t return phone calls. Stay away from GEICo.

I called to update my address with GEICO. Upon doing so I was told my premium would increase by $400. I moved 3 miles. I was told weather patterns or traffic could be the reason.... I still go to the same stores, drive the same roads, and they can't explain the rate hike. Derek was very rude on the phone as well. I moved from an apartment to a half million dollar home. Public parking lot to a private driveway. No explanation at all.

I have GEICO insurance (not for long, because I'm going to shop around). I backed into another vehicle, and it was completely my fault, but GEICO refused to pay the other party. They wouldn't even tell me why. When I asked them why they refused to pay, they just told me they can't disclose that information because it's "confidential". How is is confidential? It must certainly is my business to know why my insurance company won't pay out what they are required to pay. Now I may be held personally liable for the damage to their vehicle even though I've been a GEICO customer for about 3 years now.

I have been a loyal Geico customer for several years. Regrettably, an oversight on our part led to a missed auto payment of $69, as we failed to update the card details for the auto-renewal. This was entirely our responsibility. However, two weeks later, we were alarmed to receive a letter—our first correspondence from Geico—informing us that our policy had been canceled two days prior. Unknowingly, we had been driving without insurance for those two days.

Have had Geico for 15 years. Had always been ok, no claims, no tickets. The renew came up and it was 800 dollars more a year. I called asked why? Lame excuse of hospital costs etc. That included good driver discount. I already moved on to someone else and even with some extra coverage it was cheaper than Geico before the 800 dollar increase. Break it down and the cost doubled per monthly payment. Even had two vehicles insured. Buyer be aware. There are too many other choices out there.

Before posting this, I sent this tale of woe to GEICO corporate HQs in Maryland. My story began when my wife was rear-ended by another driver, who was also insured by GEICO. The other driver admitted being distracted when they hit our car traveling 45-50 MPH. GEICO moved our claim to that of the other driver. Trying to find an adjustor was an experience. We called the closest GEICO in Renton, Washington. The first adjustor number given had the claim transferred and the number we were given was in Florida, which forwarded our call to another office in California. They suggested a couple of body shops for appraisal of the damage. Both were hours away and would not be able to do the work for several weeks. That was an unsatisfactory action for us. We were told to find a local shop, which we did and they were excellent.

They were high priced, but fine, until something (on their side) went wrong with autopay and it turned off. This alone would have been fine, but all the emails they sent me to ask me to fix it went straight to my spam folder because their customer service email is "geico@email1.geico.com." This email is a textbook example of 'what not to click when you see it in your email.' Very frustrating to find myself uninsured and fined by NY for having an uninsured car until I fixed the problem and went with a new insurance company.

I sold my car that I had insured with Geico. It was a 2015 Terran. They let the new owner file an insurance claim for a small dent on the side and paid out $3,000. I mean very small dent. That I am responsible for. Fast forward to now. My 2018 jaguar gets in a hit a run. Lisa ** who is the worst customer service operator raises her voice at me several times over the phone when I called to understand why the massive dent on my 2018 Jaguar only is paying out $11.12. You see that correctly. That is eleven dollars and twelve cents. She proceeds to say it is because my car is old. (How rude to say) but they recently paid out $3,000 to a random for a 2015. This is by far the worse insurance company I have ever been with. Let alone raising my payments in the middle of my policy!!!!

The company does not have proper billing policies and it keeps changing the rate after you have purchased it, GEICO removed the discount after my policy was ended and came back to me stating there is a pending balance.

I was/am a customer with Geico for 16 years and never made a claim. My husband was ill and he missed our payment and the canceled our policy without even one courtesy phone call. He immediately filled out the necessary paperwork online (no one answers the phone) and he paid online payment with fees and late even made an upgrade to my policy ($484). We tried to print out my new cards and the told us (chat) that it would be 15 days before my policy could be renewed as they had to review my details and see I was still a good risk.. Meantime my car was uninsured...so I had to move on with another company... GOOD TO KNOW they don't take into consideration ONE late payment in 16 years of being a customer. Point to make is they Cancelled my policy after I made the late payment and full 6 month renewal. Sickening. I am now with AAA.

Ever since 2021 my insurance of a driver that's 58 years old been driving for 38 years, no tickets, no DUIs, no accidents. It's not about inflation. I read it on Forbes. It's about the customers that pay have good records. We are paying for the claims where people have accidents because Geico has got so thirsty they don't care about their their customers anymore.. so they hungry. Ain't going to do anything they can do to any type of ethnicity to pay for other people claims. Guess what GEICO I'm about to throw you in the trash. I'm about to go get me some shotgun insurance. I am not paying you $200.00 out of my disability check every month. That's a most horrible thing you could do ever. But you continue to do what you doing because you're getting dropped May 5th 2023. Gone. Another thing they do not send you notification they change your insurance and they lock you out of your policy so you can't change it.. Bye bye.

Had a pretty bad experience. They don't send any communications (email, text, etc.) to tell you that your policy will be (or was) cancelled. I thought my auto-pay was set up, which is especially confusing because the email they send with the bill is named "auto policy bill" (auto can mean both automobile and automatic...). Long story short, I was driving for almost 2 weeks without insurance without knowing it... Now the worst part, when I did notice it and tried to reactivate the policy, to my surprise they increased the policy price by 10%. They didn't care about the lack of communication. It feels like a borderline scam where they try to get your policy cancelled to jack up the prices.

In car accident, driver admitted it was their fault. The police officer at scene took statements and driver said they hit me. GEICO stated I am 80% at fault! Worst insurance company ever. Ignoring the facts! Their insurance company called us and confirmed that our statement matched the statement of the other driver. GEICO is ignoring the facts and evidence of the claim and taking all relevant items into consideration. Not to mention that fact that it was a 17 yr old driver, who had his license for 6 month. Inexperienced driver vs a driver with over 30 plus years of experience. Whatever money game there is behind insurance claims there are, you can NOT IGNORE FACTS!

Geico increased my 6-months insurance premium from $1111 to $1881 (69%) in Feb. due to global change and increase in cost of cars and repairs. I elected monthly payment plan that added $5 extra on a monthly total. I paid $294 in Feb. and now I see my next bill due for March is $451, a whopping increase of 19% from Feb. I talked to the agent and she said it's because of monthly payment plan that I selected. So it's not $5 additional charge that they show on payment screen but actually 19% increase they embedded in declaration page. If I had known they will increase this much amount I would have paid in full. But now they cannot revert back to full payment option and I am stuck with monthly plan until the next renewal in Aug. In this situation, I have no choice but to find another company that I am shopping for now as my premium changed from $1111 to $2234 (101%) without any claims. This is unbelievably high increase ... Beware consumers!

Worst Claim experience ever. GEICO did a virtual claim estimate and refused to pay my estimated cost from an actual dealer. They reported the accident as my husband’s fault even though it wasn’t. Also canceled my claim without prior notice even though I had direct deposit withdrawal setup. When I called to reinstate my policy, they quadrupled my payment from $221 to about $848. The customer service person disconnected my call and never called back after I told them that’s too high. I had to buy a new insurance through progressive and thank God it was way cheaper. I wouldn’t advise anyone to use GEICO auto policy. Worst of the Worst.

My truck was broken into in Jan 2023. I submitted a small claim and they sent an appraiser out. The guy was shady **. We talked about some sort of appearance allowance thing, but as he was leaving I told to just write it up as a full claim making my new truck whole again. He suggested I take it to Safelight auto glass for the side window glass repair since they were Geico's "trusted partner" as I was checking my vehicle in at Safelight I got his appraisal.

My son died. Geico continued to bill him after his death. I contacted them to inform them of his death, gave them the date and offered to provide death certificate. I also told them my daughter had his car and it was insured shortly after. They took all the information. They then sent his bill to collection which was forwarded to me his grieving mother so that I had to call them. They are the only company that did something like this. I will never carry Geico insurance and several family members are dropping their coverage. This was a disgusting response to a family in pain. I was advised by my attorney that you cannot bill someone after the date of death and that I am not responsible for the debt. The bill was not accurate because it was for a timeframe after he died. Their insensitivity and lack of compassion is corporate greed at its worst. Shame on you!

A Geico insured ran his car through our fence. We submitted pictures and the invoice from the fence repair company. Geico took 5 months to pay claim but not before they reduced the amount to ‘reflect depreciation’ in the fence. I told them the repair cost had nothing to do with the age of the fence (which is only a few years old anyway). They were take it or leave it in their attitude - just an excuse for them to underpay the claim.

Apparently, Geico believes that raising rates every single 6 month policy term is good business. I've had it. My one claim in recent YEARS was for lock out assistance while camping, 9pm with no one for miles. The agent was shockingly insensitive, telling me to have a good evening after informing me I needed to find my own tow company. I was also informed that since Geico failed to assist me, and I carried roadside assistance, I would be reimbursed for paying out of pocket. The ENTIRE fee - I asked very specifically. This was not correct. I do NOT recommend Geico for auto insurance. Rate hikes with no warning, failure to provide services paid for, and misleading information provided.

They raised my insurance rates over 60%. I've been with Geico 24 years. No claims or accidents. Perfect driving record. They just decided to raise everybody rates. Very bad customer service treating a 24-year-long customer with no respect and no courtesy 60%.

Never had 1 ticket or accident. Got almost a 50% hike in my PLPD. Never filed 1 claim. Their excuse was a reminder that gas prices and automobile prices are high. My car is paid off!!!!! What a disgusting way to treat loyal and safe drivers.

My husband and I experienced a flat tire on a major highway near Atlanta. We pulled onto the side shoulder and called Geico for help. We were told someone would be there in 45 min. Three hours later, still no help. A driver passing by stopped and changed the tire. Geico could not get one tire changed in 3 hours in the middle of the city! We are now looking for another company so that we feel safe when driving!

I have Geico auto insurance for my Range Rover. I hit a deer and damaged my bumper, and radiator, Geico told me I was fully covered, and only had to pay my $500.00. I received a call from the body shop saying Geico would not pay their labor rate, nor pay for new parts. Geico will pay for used parts to be put on a Range Rover??!! I owe the $500.00 deductible, plus $1100.00 for the repair. Geico told me I would be fully covered up until the pick up date for my vehicle, then the adjuster denied the $1100.00 charge from the repair shop for using new parts. I do not suggest insuring expensive cars through Geico because they will not pay the cost of the new parts.

Honestly, I accept some of blame for what I discovered today. I retired in Jan 2022 and was fortunate enough to have enough in savings to pay off our home mortgage among other debt. I really didn't pay much attention to what I was paying in homeowners insurance because it was all rolled into our monthly mortgage payment and my wife manages our family finances. However, once our home was paid off I saw the insurance bill for $4,896.00 per year.

I used GEICO insurance company for several years, I got into a car accident when another driver (who is also insured by Geico) ran a red light and T boned me, there was police present and it was construction zone, to make the long story short, Geico contacted me on Aug 18 2021 over 2 months later and said they will pay for my car and rental car as well, I rented a car from a small company, they denied paying for it, and said Enterprise give them a deal on rental, I asked them, "Why you didn't do that from day one," they said nothing.

We have insurance with Geico for auto, house and umbrella for several years. Fount out that our renewal auto insurance premium for 6 month of coverage will go up by 60% due to inflation. Started to shop for insurance with other companies.

Geico's insurance agents are basically taught to toe the line of fraudulence to save the company money. I was stopped at a stop sign, and a car driving past either decided or remembered to turn last minute, cut it way too sharp and fast and hit me. I was literally at a stop, the other driver was clearly at fault. The police report said they were, I got the name and number of a witness and (very rough) footage from their door cam. Then the sketchy Geico agent says that police reports are "subjective" and not taken into consideration, they couldn't get ahold of the witness (even though I did anytime I tried even from a different number), and that there were three people in the other car saying I was at fault and only my word against theirs. They ruled that I was 100% at fault. Total bull crap. Thank goodness my insurance is now fighting them in court, but I am just astounded that they even attempted to pull that kind of crap.

The claim department, specifically the salvage unit at Geico is completely and fully inept and incredibly unhelpful. They are useless in advancing your claim or providing knowledgeable and beneficial information. I disagreed with the settlement offer regarding a total loss of my vehicle that occurred April 20, 2022. So I was assigned an adjuster who after only 3 weeks proved himself useless and missing. My calls went unanswered and my emails ignored. I upgraded to a supervisor to assist me. I had to hire an appraiser who conferred with their appraiser to try and agree on an amount. They failed. The supervisor informed me the next step was to have a mediator come to a decision. For 2 months I waited for an outcome only after repeated calls did I discover I was to hire the mediator.

Just left Geico tonight to go to Progressive. I always paid my bill on time with Geico and when it came time for roadside assistance I was unpleasantly surprised that they decided that they would tell me to find my own towing company, pay the towing company out of my pocket, and then send the receipt to them so that they could reimburse me in 7-10 business days. Problem being that car insurance is like life insurance.

Geico is raising my rates 19% for December 2022-June 2023. No actual reason. No tickets. No accidents. No repairs. No new drivers. No changes in vehicles. No changes in coverage levels. Etc. The cover letter included says:

Received a letter that Geico was cancelling my auto insurance because of new policy guidelines that they enacted. Less than six months later, I get a letter from them stating they would now like to offer to renew my auto policy. I was insured with Geico for over 13 years, and when I received the letter cancelling my policy, I became so stressed. Now they want me to renew it. Makes no sense whatsoever.

I wouldn't advise bothering with GEICO's online quote service. They access your current insurance payment info, and offer a rate just enough below that to entice you to continue the quote. So, you enter all your personal info, drivers license #, date of birth, bank account number, etc. All the while, they are hanging that lower rate in front of you, through the entire process. They have everything they need to calculate the honest actual rate, but don't disclose it until after you click to pay, then, oopsie, it's actually 300% what we said. Well, that's 250% more than what I currently pay, so maybe I'll use online their online chat to clear things up.

I had a very frustrating experience with Geico, and I want others to be aware of how I was treated, so you can be warned before hiring them. I now know Geico spends most of their money on targeted advertising, rather than paying claims to deserving clients. I was insured by Geico from July 2017 to July 2018. Unbeknownst to me, Geico cancelled my policy due to a single speeding ticket from October that eventually resulted in a short-term suspension of my driver’s license. Geico knew about this for months yet continued to take my monthly premium. Geico says that they notified me by sending a non-USPS certified (guaranteed receipt) letter to my former apartment. I never received notice via an email or a call to my cell phone.

As a company GEICO has provided more coverage in CA at rates below their competitors for a long time.. end result is poor underwriting performance and losses. They just laid off all CA agencies and have charged huge rate increases for the past couple years irregardless of your exposures or loss history with no conditional renewal notices or non-renewal notices provided. I called to chat about this and was told I was being surcharge for a 2+ year old speeding ticket I had and it led to a 70%+ premium increase. You cannot surcharge drivers in CA. Drivers are either acceptable or they are not.

I called this crooked company been with them for 5 years, tried to raise my rate from 213 a month to 398 a month just ridiculous! So I call to see what I can do to adjust and once my auto renewal comes up they cancel me no alert nothing I went days without insurance thanks to these clowns! Now other insurance companies try to charge me more do to Geico's error with the laps in insurance! Geico was even kind enough to offer me a rate of 495 a month to renew, get bent and go bankrupt crooks!

For 5 years I paid my auto insurance 3 payments at a time. $300. I have gotten 0 tickets for anything. My insurance came due and they demanded now $400 or cancel me. For one my income has not gone up. I can’t afford anymore to make 3 payments at time especially now that it’s $400. I sent them 133 for a monthly payment. They canceled me for not having $400. For two Since when are you required to make 3 payments of auto insurance or you can’t get it at all? I asked them why it went up. They said “no fault of your own!” “It’s inflation, deal with it or don’t!” “Everything has gone up!” “Pay the $400 or no insurance." Lose payment of $133 because I owe.

Geico raised my rate for no reason from $545 to $825. I called and they said they have a higher cost of business. Ridiculous!!! Price gouging is what it is! Inflation is 9% and they are blaming it for 50% increase. These big businesses are taking advantage of the consumer and blaming inflation for their huge price increases. I am finding much lower rates at other insurance companies. Don’t buy insurance from ripoff Geico.

After 4 appointments cancel because of wrong parts, it turn out Geico is only covering after market glass which the person at Safelite keep saying that they have problems with them. So to make it short, I was assure by Geico that the part was on par with the original (pure none sense). They put GLASS ON MY TRUCK THAT IT LOOK SCRATCH FROM A MILE BACK, second the seals around the middle slide window does not even touch the glass, so how can that stop the water. Well called geico and they refuse to cover OEM glass even with this problems.

After suffering a vehicle accident, being interviewed while under pain medication. This was my very first vehicular collision and quite naive about the necessary steps to take. The insurance company failed on its part, it refused to pay for the surgery which cost over $99,000, and I had to use my insurance along with various doctor appointments that were out of pocket. This insurance company Does Not take care of its Customers. They have all these adjusters and attorneys who definitely Do Not look out for the well-being of the customers. What they do is line their pockets with the monies collected every month from which each faithful customer makes their payments.

43-yr old male, relocated from KS to IA. Safe/clean driving history. Signed up new AUTO policy in APR 22. 6-mo renewal came OCT 22'. GEICO hiked my 6-mo rate from $482.15 to $579.24! That's ~20% rate hike with no change to record... Tweaked policy and got renewal down to $491.87, OK. 10/04 (due date) arrived. Acting in good faith, I contacted agent directly to submit payment and enroll new ACH in auto-pay (since my old bank in KS was still listed). GEICO had submitted an auto-pay for the old bank at like 4 AM, for which they were obviously denied payment (account didn't exist, no NSF or overdraft occurs here - just denial). My fault of course for failing to update the old bank detail. Honest mistake. Timely payment submitted.

I was in my first car accident ever, which is a blessing in itself but also means I was naïve and didn't know what to expect. The State Trooper at the accident said she "ran out of forms" and so she just gave me the incident report number which she scribbled on a blank piece of paper. She assured me that was all I needed. I notified Geico (using their online form) and gave them all the information I had (name of other driver, their insurance info, and of course, incident report number).

I have been with GEICO for more than 10 years. This year, I filed a claim because someone hit my car and then run away. When I filed the claim, they told me my standard deductible is $500, but I can file it as uninsured motorist to reduce to $200 with a police officer's report. I did all those, but GEICO totally denied it by using a ridiculous reason: they do need the information of another party. I asked them 'How you want me to get the information since it was a hit-and-run?' They don't care. No problem, I can afford $300. But GEICO deserves a one-star rating for their lie and this difference.

3 years consistently with this company. Had decided to wait till date of policy due date and as I went to pay my policy. They had already posted a cancelation letter ..Policy payment were not an option as they were throughout policy and this was on the 6th of October. The policy didn't exp till the 18th ....Farmers here I come. Shame on you GEICO.

Geico is the worst insurance company I have ever had the displeasure to deal with. Let me compare Geico service to another insurance company to fully illustrate just how awful their service is. I switched from USAA to Geico 6 years ago when I got married. I had been with USAA for probably 15 years and had always been happy but getting married it made sense to put us both on the same policy. My premiums have always been paid on time and in my 32 years of driving I have only had 3 insurance claims, one of which is the reason for this review. I was driving home when out of nowhere a large deer jumped in front of my car that I had just purchased. I literally made the second payment on the car the day before the accident. I had the car towed back to town and began the nightmare of dealing with this insurance company. Even though I was the one in the accident they have never spoken with me, only my husband.

I have been a longtime Geico Customer. Lately their Service have been awful. I have had my insurance cancelled twice so far this year, even though I have had continuous autopay. It is so frustrating talking to the Customer Service Representatives. Everyone is polite on the telephone. However, they continuously submit wrong information. I have almost had my Virginia driver’s license suspended twice this year, because Geico mistakenly cancelled my insurance. If I did not check my mail my licenses would have been suspended for no insurance. They take out money out of my checking account automatically. I have called and asked for a credit for the months that reported no insurance even though they deducted the amount. I am so frustrated. I am going to cancel Geico and get a different insurance company.

I was in a terrible accident where the tire shop did not put the lug nuts on my car properly which resulted in a crash. I told Geico but they blamed me for the accident and quadrupled my rates making it impossible for me to afford to drive. Subsequently they refused my medical claims because an orthopedic doctor, their examiner who only saw me for a few minutes stated I did not need care which was totally false.

My car was hit on August 31st. I have a witness, time and date stamped photos of person's Geico card as well as their registration and admitted they did it. Geico said they tried for a week to contact them, your claim's department then gave up and ignored all of the evidence I had and said I was out of luck. Lesson being just blow off geico for a week and you don't have to pay for the claim and neither does Geico. I'm a Geico customer, who defends me? This was a lousy experience.

Updated on 9/26/2022: RE: **. So far I have been told I didn't make the 63.54 payment - that is why my new policy canceled - Also that my policy canceled on the 28th. Also that my new policy was canceled for non-payment of the new amount that included the old balance due of the 63.54 that I HAD PAID and WILL PROVE IN YET ANOTHER WAY BELOW WITH GEICO'S OWN HISTORY!!! BUT you also told me there is a 15 day grace period that had NOT YET PASSED for me to have paid my new policy!!! Therefore, it should NOT have Been Cancelled for non-payment! Because my account had been caught up for the previous policy payment of 63.54 and the grace period for the new policy had not yet passed!

Geico is a horrible insurance company! I was recently in a car accident that was not my fault and I was provided with extremely poor service. No adjuster was assigned to my claim and no one contacted me to process the claim. The claim representatives are extremely unprofessional and unknowledgeable of how to answer questions regarding an insurance claim. They sent me to a bad repair collision center which damaged my vehicle and the Geico claims department never took the time to contact me to investigate & inquire about the damages. They denied any damages after one month by leaving a general voice message by a novice adjuster that I had never been in contact with.

I tried to get full coverage on my new car and they denied me even though I have had no tickets or accidents in over 7 years. I'm legally allowed to drive, but Shawna the manager was rude and sounded like she just wanted to get me off the phone since it was 10pm. I would never get coverage through them again and will cancel my policy tomorrow.

This company is horrible and they are overpriced. One would think they have good rates because you are billed every 6 months. Don't be fooled. We have great driving records but you will never know that with Geico. Trust me folks, go anywhere but here. I have learned and saved almost $2000 (over $1800) by switching!

Updated on 08/29/2022: Back on 8/25/22 I posted about my daughter getting in an accident with a Geico customer. So, I had to call AAA and get them involved because Geico gave the body shop $7,000 and told them to fix my daughter's car no matter what; don't listen to the customer. They wanted the body shop to weld sheet metal to my daughter's Audi.. The body shop called us and told us. We called back AAA and they sent their adjuster over and the car's frame was completely bent. AAA totalled the car out at $26,000. Geico is so scandalous and despicable. The little lizard looks so cute, sweet and not at all like the real serpent it is. AAA all the way!!!! Best insurance ever!!!!

IT'S TIME TO SAY GOODBYE GEICO after 10 years. All this time I never had accident and the only help I needed once was towing, in 10 years. Now, someone hit my car and Geico is nowhere to be found and leaving all on my hands to fight with the other insurance which has been a horrendous experience. I was hit on June 7th and as of today 08/17 I'm still fighting without Geico's help. Where is Geico now that I need them after being a loyal customer for 10 years. All these payments I did are now going straight to the trash can. GOODBYE.

In February 2022 I paid in full for a six month policy. I had to tell them that I am married which caused them to determine that my husband's license was not active. I informed them that he does not drive and is disabled due to a spinal surgery. I was informed everything was fine. In June we moved to a new address and I put a forwarding order in. On 06/22/22 Geico sent a letter telling me that I needed to contact them about my husband's license status. I did not receive the letter due to it being returned (not sure why because there was a forwarding order) so I updated my address. Nothing has been sent or emailed or posted on the app or website since.

When I went through the process to get a quote for commercial vehicle insurance from Geico they sent me to a "partner" agency because they claimed they didn't have a product for my needs in the target address area. Fine. I called the number they gave because I needed the numbers right away. That partner organization collected all the same information from me all over again that I had just input with the Geico interface then they said they needed to connect me to an agent who could help me. Fine. That agent went through the entire process again and then says, "We will connect you with seven different agencies today who will give you quotes within the next 48 hours." What??

I've been a GEICO customer for 20+ years. I have great confidence in GEICO and have always been treated fairly... Their agents and representatives are the best. Thank GOD, I believe my monthly premium to be the lowest rate after having checked with other insurers. GREAT Company... GREAT rates... who can beat that combination.

I am a current resident in Homestead, FL. I have been with Geico for almost a year and never had an issue until today. I received my next bill to renew my insurance for $1,781.25. That is including my discounts and paying in full for that amount. I noticed that there was a huge increase from the last six months, which was $1334.76. I have attached what the increased amount has been every six months paid in full. When I noticed the amount increased, I contacted Geico because I thought it was a mistake and that would be the amount divided into six monthly payments with nothing included. When I spoke to the first agent, she told it was due to the inflation in the market and the rise of cost living, they needed to increase their prices for insurance.

My wife and I have been with Geico for almost 30 years and she told me that Geico was increasing our premium by $70 a month ($840.00 annually). She couldn’t give me an explanation and we have had no accidents, tickets or claims within the past 5 years, so I called them today (25 July 2022 @ 1:39 PM EST). After I finally got thru to an agent, I said that I wanted to know why my rate went up $70 a month. After several minutes, she came back to me and said “you’ve done nothing wrong, it’s just that they have paid a lot more claims in Florida lately”. I said, "Think about what you just told me and ask yourself if that is right? So I am being penalized for all the poor drivers and the claims that your company has paid out and you're gonna raise my rates so that the executives can get their year end bonuses."

Scott **, an auto damage adjuster, fought me on an $11 payout when I paid GEICO to get payouts for accidents – and I was in an accident. After I got off the phone with him where he fought me, I was incredulous. And I still am. ** also said he would make the payout and then I didn't hear from him from a relative while. It was when I called to follow up that ** then fought me. **’s behavior was the last straw among many issues with GEICO that resulted in me switching to a new company for auto insurance. GEICO customer service also hung up on me and I don’t understand why.

I have purchased GEICO insurance on 02/26/2022 - 08/26/2022 for 6 months $1,692.13. I found out that my Front windshield (OEM) cracked by itself. I filed a claim for it online using Geico Mobile App on my phone. When I arrived there at the Safelite, Desk the installer told me that Geico might not cover for OEM. I asked Why? I have 100 deductibility comprehensive. I found out that SAFELITE makes HONDA aftermarket and they promoting their business. They are the ones that does Geico billing (approve or disapprove claims based on Geico customer agent on phone told me. If there is aftermarket available we are going use that because it's cheaper. OEM will cost you difference and I need to pay from my pocket and including 100 dollars deductibility. I'm very angry about this because what's of the point of being covered by the insurance if at the end of being difficult situation end up not being covered.

I was satisfied with GEICO insurance in Texas, however since moving to Nevada the customer service is non-existent. I bought my car from a dealer for the guarantees and full inspection reports to ensure everything was in working condition. The claims adjuster, Joshua ** refused to return claims calls and gave me the run around for months! He said he did not believe my car aircon was working before the accident. He is very unprofessional and rude! I offered to show the full inspection report when I bought the car, he chose instead to avoid all my calls! A Geico customer SLAMMED into my car and crushed the back of my car and knocked out the air conditioning simultaneously. I reported these damages and took photos and immediately uploaded into Geico's system. I was told the repair shop would follow up with Joshua ** to report all the damages.

I have had auto insurance with Geico for over 7 years. Each year my car gets older and so do I. I have no tickets, citations, or accidents. I have two cars on my policy. My first car is in storage 360 days of the year and comes out only to be serviced. My second car is a 2008 Toyota Prius (paid in full) Without any cause or reason, Geico just increased my policy by $60+ dollars. When I called Geico, I was put on hold for a supervisor, who reached out to underwriting because he could not give me a valid reason. The supervisor came back to the line and apologized but unfortunately all he could offer me was to try to upsell me a homeowners policy.

GEICO report's roadside assistance calls as insurance claims to LexisNexis that will show up on your CLUE report for the next seven years and will raise your premiums. I used the service once for a flat tire and I am now being penalized for the next seven years because my car jack was broken. I couldn't find a statement anywhere in my policy let alone the description for the roadside assistance service when you opt to add it to your insurance. This should be BOLDLY stated so everyone is well aware that using roadside assistance even one time can and will adversely affect the price of your insurance for at least the next 7 years! So consumer BEWARE!!!

Was a member for years then I tried another for a couple months. I switched back and asked for my old policy. They said yes and I paid 6 months in advance. I told them I still didn't want uninsured motorist and they agreed. Nothing more was said that I needed to do. Month later I get a bill for 61 dollars for uninsured motorist. I called and they said I had to sign something saying I didn't want it or else they would charge me. At this point I'm mad and thinking, "How can they get away with this?" This is fraud and against the law.

This company will lead you to believe you have certain coverages and discounts only for you to later find that, they left certain needed coverages off. If you don’t catch it and go to dispute it, they will state that you never asked for it and, they do not keep recordings past 30 days. In the event that something happens to you causing you to need those coverages, they will not take accountability. Instead, they will deny, leave you to blame and state that they can’t locate the recordings. This happened to me and a another family member. I’m sure that there has been others that has fell victim to these deceitful practices. In retrospect, you’re not getting as much of a discount as they make it seems because they are leaving coverages off. If you do decide to go with this company, please review your declaration pages. They will also take you through marathons if you go to complain. They’ll lead you to believe that a case is being opened for resolution.

Rashawnda was absolutely the best. She was so patient with me as I was her and she explained everything so well to my understanding. She was able to give me answers to exactly what I needed, very helpful.

We had three vehicles on their policy and when we added our child to the policy the rates shot up 4x. When asked why our child was on all 3 cars and that only 1 car should be covered for our child they said that they don't break up policies by vehicle and recommended that I split the policies to reflect only one car for our child. I agreed and when they did it they removed collision coverage which I never asked for and they never proved that I had requested it. Sure enough, there was an accident but since there was no collision coverage Geico said they would do nothing. I asked why they said that I had removed collision coverage by not looking at the fine print when they sent me the other policy. I never received the policy by email and the letter they sent got shuffled with the rest of junk mail.

Geico was a big flop during a recent incident where my vehicle was damaged. Their customer service was flat, interrogative (even for being a victim) and shady. Geico’s ‘supervisory’ level provided amazing political spin and false information. Several weeks after the incident my vehicle is still not fixed, my rates went up 50% (even for being a victim) and every statement Geico made was a lie including “we got your back”, and “you pay us to protect you”. If you want good conversation even if it’s **, contact Ethan at Geico **. The less your insurance company knows, the safer YOU are...

I have never had an accident and never used my Geico car insurance for the past 25 years until I needed it recently and not only they don't reimburse you fully they barely cover anything and I had full coverage and paid for one full coverage too. In return so many limitations come out as a result that it's unbelievable. I will no longer stay with Geico and make sure my friends and family are aware of how horrible they are too. Very disappointed in their coverage and services. Don't get tricked by their big name, it's all false advertisement. Read the Yelp reviews and you realize what you're up against, I wish I did that when I signed up with them!

Geico took two payments for my motorcycle policies. The second payment was not due at the time. After they took the second payment, they canceled the insurance policy retroactive to a week prior to the first payment being taken. They have yet to return the money took. I discovered by accident that I had no coverage on my motorcycles for 11 days. I was forced to buy a policy immediately to maintain coverage and vehicle registration and they charged me an extra hundred bucks for the policy. I presume this is because I am now a NEW customer. They have not returned the money they took from my account. They said they would review and get my money back to me. That has not happened. GEICO does not seem to care. I am getter quotes from other Ins carriers now. I will no longer be loyal to GEICO.

First of all, you get connected to a computer, which puts you in an endless loop, when you rarely get to talk to someone. They are only open during the week as well. They cancelled my policy for no reason. I called the sponsored insurance company and Geico. Neither could give a reason. They also notified my mortgage falsely stating that my mortgage had already been cancelled when in fact that was not true. When I confronted Geico's agent, she stated that the "back office would figure it out."

In December, a teenager ran into my parked vehicle. We exchanged insurance information. I contacted his insurance company, Geico, after calling multiple times and waiting for hours to speak with a person. Several calls were over a 3 hour wait time. 2 1/2 weeks later, my claim was closed because Geico couldn't contact the policy holder. I have been told they will not pay out unless the policy holder can confirm this took place. Almost 4 months later, I called for an update and was told this was closed the first part of January and no more action will be taken.

For over 10 years, my wife and I had our autos insured by Geico and had the unfortunate experience of having to file multiple claims for damages to my vehicle due to accidents - NONE of which were my fault. On two separate occasions, I was rear-ended by other drivers. Geico agreed that the other driver was at fault but the other driver claimed that I "cut them off" (but THEY were cited, not me) and, just like that, that was the end of it. No investigation at all. Geico paid for my damages -- between $4K and $5K for each occurrence (and, of course, MY premium increased..). After these instances where Geico just "rolled over", I installed dash cams in ALL of our vehicles, determined that this kind of ** wouldn't happen again and, about two weeks ago, I made changes to our policy (increasing Coverage Limits, reducing our deductible and adding Roadside Assistance and Rental).

Do not do business with Geico. I had a slight accident and the other person and I decided to pay out of pocket. $357 damage to a bumper. Geico would not let me cancel the claim and used it to raise my rates. I ended up paying the $357 to the other driver and then Geico raised my rates even though they paid nothing and both people told them there was no claim. During the whole process with Geico I was treated like I was lying and cheating and that was never true. Multiple Geico people contacted me about the same issue and they obviously don’t talk to one another. During the whole process the only unreasonable people were those working for Geico...and no one ever asked them for any money and they paid nothing.

As a customer for 30 plus years, it is disappointing and eye opening that when I needed assistance, Geico was not there for me. Following an accident that was not my fault, Geico offered little to no assistance to me in solving the problems caused by this other driver. Aside from calling in a rental car and checking with the body shop, they did nothing. I had to do it all myself. The other driver claimed they were not at fault, but were proven by me they were, Geico offered me no assistance in disproving or even filing a claim with the other driver's insurance. Granted we are in the time of Covid, but that should have stopped them from filing the claim, speaking to the other side's agent or even attempting to offer me advice. They were happy to let me foot the bill under their no fault we don't care policy.

My mom passed and after we sold her house Geico would only refund remaining year coverage with a check to her. I explained that her estate was closed and there was no way to cash check in her name. They said it was their policy to only reimburse the policyholder. After several referrals to their review team, they decided to keep the money for services not provided. Over $400. Thieves!!

Way too much mail being sent, when I did the math the most cash that can be used was 1000+, not a lot given how long paying on said policy, I also have stocks, bitcoin and retirement account that needs management, wish Geico could be a one stop shopping for my portfolio as well as insurance needs! So yes still keeping the current policy but making changes, going forward.

In August of 2021, I got in an accident and paid my deductible to get my car fixed, I was sent to a trusted Geico shop and they had my car for a month. After receiving my car back there were numerous issues wrong with the vehicle that collision center failed to fix as well as parts missing or not properly working. I called Geico to let them know and was told to take the vehicle to another shop to do a rework, took the vehicle to a shop in December was told it would take a couple of months to get it in due to the pandemic and parts/labor being on backorder, totally understandable. I was then contacted in mid-March to be told that the new collision center denied the rework because it was too much of a fuss.

GEICO denies coverage for total loss from theft of my insured 2012 Audi Q5 on March 12, 2022. GEICO claims coverage for theft was not purchased at time I purchased Audi despite lien holder Chase Bank in the written contract required auto coverage, including comprehensive and deductible collision coverage, that GEICO confirmed during sale and made part thereof. The lien holder Chase Bank required coverage. GEICO confirmed coverage for the Audi from the sales office during the purchase and provided the insurance contract number which was part of the sales contract. The lien holder was recently paid off and the car was stolen. GEICO now denies coverage.

Customer service hung up twice on me and did not call me back. When I call back nobody knows what the last rep said to me and keep transferring me to different departments. Took 15 days for a refund check to arrive and when I tried to bank it they had issued a cancellation. I will probably have to wait another 15 days.

Backing out of my driveway I assumed I tapped The neighbor’s parked vehicle. However no damage was done to my vehicle and the vehicle involved had smudge marks. Obviously preexisting. However I was deemed at fault. I took pictures of both vehicles to prove my innocence that I did not make the marks to said vehicle. Geico handled the situation very poorly in my opinion and never came out to do any inspection. My husband has been with Geico for 13 years and now is dropping them due to this decision of the other party filing the claim and being awarded for damages that were not from my vehicle. I have pictures of proof. Geico should have done a better job in my opinion when assessing damage and whether I had actually hit the vehicle in question.

I have been working remotely for two years because of the pandemic. GEICO refused to return a penny to me from my premiums even though the risk was reduced dramatically. I literally was driving only a few miles each week and that was to the grocery store and back home. I'm aware that a few states have forced auto insurance companies like Geico to return some portion of the premium to account for reduced risk but the state I am in did not. Now, my premium has gone up substantially even though I'm still working remotely and my driving record has remained stellar. Now that is what has irked me. I barely drive and my premiums have still almost doubled. Per Geico it's because the cost of parts have risen.

Had an accident on January 4, 2022. The claim has been handled very poorly. I can't get anyone to call me back. I have left several messages for multiple people and no one has called me back to attempt to explain this process to me. My car is at the collision center and has not been fixed. Geico has the worst customer service ever. At this point, I am thinking about getting an attorney to help with this property damage claim. People, please go elsewhere. My clams team consists of:

I have been insured with GEICO FOR OVER 15 YEARS. I took two vehicles off my auto insurance policy and my premium increased by 50%. That's in spite of still having 2 cars, a motorcycle and my house insurance with them. To say I am upset is an understanding. I am removing all insurance from GEICO.

I have had Geico since 2006. In Nov. of 2021 I had my first and only claim with them. Yes my fault. Fender bender in a parking lot. The repairs to the other car were under $1500 and it was a 2019 Chevy. I did my own repair with a touch up paint. Geigo sent me a bill. They raised my rates for 1 car full coverage and 1 car liability another $3600 a year and ignored my accident forgiveness status. My payments went from $67 a month to $369 a month. I am on a fixed income and they ignored all requests for an explanation. I ended up getting liability on principal car for $50 a month with State Farm (Geico wanted $147.) and I sold the extra car because I could not longer afford insurance on both of them. Never ever will go back to this awful company.

A tree fell on my car in October of 2021. I made a claim and Geico sent a quote for the repair. I brought the car in to a reputable auto body shop. The shop performed repairs that well exceeded Geico's quote which I am told is normal. Now Geico is ghosting the auto body shop, and the shop does not want to give me my car back until they are paid for the work they did. Emails and calls in to Geico and I am told a manager will call me back. Ghosted. It is now February of 2022 and I am still waiting on Geico to pay for the work. My car has been completed for weeks and is being held hostage. Making my car loan payments on a car that I do not even have.

Great commercials are the only positive from GEICO these days. After 33 years, I left GEICO on the "three strikes and you're out" rule. First, GEICO wouldn't offer the limits I needed. When my insurance agent went to look for alternatives in 2022, he found that there was a rental car reimbursement claim still open from 2017. It was closed immediately after my inquiry, but it shouldn't take my call (with an extra long wait time, of course) for GEICO to be monitoring their own claim files. Then a neighbor--also a GEICO policyholder--hit my mailbox and demolished it. It took GEICO two months to pay the $238 claim. Finally, to add insult to injury, despite my clearly providing these reasons for leaving, GEICO hit me with a short rate cancellation penalty when my insurance agent found a better alternative.

I have been a loyal customer of Geico since 2014/15. I have always paid my bill on time, or adjusted my pay date so that my payment would be on time. In the 7/8 years that I have been a customer, I have only made two claim that Geico actually had to pay out on. However, now they are trying to refuse coverage on two of my cars, stating that I sent them documentation saying that my cars were in different locations back in December of 2021. In the month of December, I was sick with pneumonia, even hospitalized for a week. I never sent in any documentation. When talking with customer service I mentioned that to her. She sent me new documentation to fill out stating that their Underwriter could still deny me coverage for two of my cars. I guess loyalty doesn't go as far as it used to anymore. So disappointed in Geico.

I was rear ended on the freeway, which clearly means I am not at fault, and Geico decided to diminish the car damages I reported, as well as my physical injuries that required a checkup and xrays. They stated they wouldn’t pay for ANY medical bills and that my neck pain and stiffness were pre-existing (untrue) and that the impact in my mind was more severe than it was (even though things were flying and my dog would’ve flown out the windshield if he wasn’t strapped in). The other driver had Geico insurance too, so this is Geico’s way of protecting themselves. As a female POC, I am very familiar with my experiences of trauma and pain being diminished, and I thought that by being a loyal Geico customer with a clean driving record for decades would make me worthy of their protection. In the end, they diminished my experiences, said my pain was worse in my imagination, and left me to fend for myself.

I have Geico insurance, disabled veteran PTSD on meds, move from Florida to Michigan. Thought coverage swapped then when needed them it's, "Too bad can't help you now." Stuck. Wrecked with no help. Even though I have been a long time Geico customer mistake along they way just a, "Too bad for you" from Geico.

DO NOT PURCHASE COMMERCIAL INSURANCE FROM GEICO!!! Unless you want to deal with a tremendous headache. The representatives are not fully trained. We purchased our policy in September and have yet been able to drive our vehicle because they have not submitted proper documentation to the state of California. In order to apply for a motor carrier permit. The insurance company has to mail or fax the filing form MC-65. Every single time we call in we have had to pay out of pocket more and more. It is now the end of January and they still have not submitted the filing. I was told on the 10th they submitted then on the 21st they "corrected it".

GEICO does not act in good faith and this raises serious questions about their lack of internal controls and business practices. It does not meet the expectation of paying for goods/services when they are not being provided in real time yet costs are incurred. On 1/2/2022 I purchased a new auto vehicle which Geico insured and issued insurance ID cards. On 1/14/2022 Geico sent me an email acknowledging Geico made an error and informed the Department of Motor Vehicles (DMV) in New York State that my newly purchased vehicle was NOT insured which resulted in my driver’s license being placed at risk of suspension, DMV removing the registration from my vehicle and not allowing me to drive the vehicle. Geico continued to charge me for a service I could not utilize on a daily basis. Geico asked me to contact DMV on my own to resolve this matter.

I've been on hold with the cancellation department (866-422-0360) for 3 hours and 13 minutes. I wish I were kidding. I promise I've been on hold that long! I have been waiting in chat 3 times because the website keeps kicking me off. I'm number 58 and still waiting. I'd love to be able to work on homework or something else than to wait on hold to cancel my policy. I'm sorry nobody wants to work. I'm sorry your wages aren't high enough to get people to work. Your rates sure are! This is not my fault I can't reach customer service.

It is impossible to get to speak to a person. There are some extenuating circumstances behind my claim.. Do you think I could suppressed to the adjuster..I have sent them documentation, called, texted.. I am being ignored.. I have been on hold for hours.. This should take 5 minutes.. not days.. There doesn't seen to be a resolution to this problem..