GEICO Reviews

Subject: Horrendous Experience with Geico Roadside Assistance – Unacceptable Conduct from Supervisor Courtney (Employee ID: **) and Multiple Representatives. I am beyond appalled by the disgraceful treatment I received from Geico Roadside Assistance. Over the course of an absolutely agonizing experience, I was forced to speak with nine different representatives, each more unwilling and unhelpful than the last. What transpired is nothing short of a complete and utter failure of Geico’s customer service. The most egregious encounter was with Supervisor Courtney (Employee ID: **), whose conduct was shockingly unprofessional, rude, and dismissive. Not only did she lack any semblance of courtesy, but her demeanor was condescending and outright hostile. Even my mechanic, who was present during our conversation, was appalled by her tone and referred to her as sounding "uneducated."

I have had GEICO auto insurance since at least 2017, and even had my homeowner's insurance with them for a short time. I called GEICO today (after struggling for several minutes with their website trying to find a phone number) to ask a policy question, and after being in prompt hell for a few minutes, I was politely advised that my estimated wait time was 40 minutes. I hung up. I went to their website to find a way to get an answer to my question relating to coverage of a rental car out of state if it should break down, or I got in a collision. The only FAQ article that related to my question referred me to policy documents. I was a paralegal for 25 years, and I read "policy documents" and the US Bankruptcy Code for a living, two categories of documents that are written backwards and sideways --on purpose-- and I'm retired now.

I wish I could give Geico zero stars. After being approved for insurance, they suddenly refused to provide coverage without any reasonable explanation. Their customer service is an absolute nightmare—rude, unhelpful, and completely unprofessional. I was left on hold for ages, only to be spoken to like I was an inconvenience. This company does not care about its customers at all. It’s clear they are only interested in taking your money without delivering on their promises. Stay far away from Geico—this was one of the worst experiences I’ve ever had with an insurance company. Avoid at all costs!

Geico used to be a good company. But in the C suite's quest to fire all their human CSRs (and get fatter bonuses), they force customers to deal with a very inflexible robot via phone or chat. A customer is forced to choose among very basic menu options, none of which relate to the reason for contacting Geico. Then when you finally get the bot to agree to let you work with a human CSR, you are placed at #97 in line. Geico sucks.

GEICO is no longer a value for good drivers, they are rude, contacting is Very difficult. Please don’t trust this consumer report because it’s wrong, trust me I have had GEICO for three yrs and rates go up every 6 months with no contacting me because I have auto pay, I’m a perfect driver. 65 yrs retired and no problems with my driving for 29 yrs.

We had been with SF for many, many years, but our premiums kept going up (even with no at-fault accidents, and aging vehicles). We shopped for rates online and went with Geico. I paid for six months premium, up-front, for four vehicles. During the application process, on the section concerning driving, I mentioned that our son would sometimes be driving out of state (when he took a car to school). A few weeks later Geico sent me a questionnaire about this. I answered saying that it was occasional, but that the vehicle was most often garaged at home and registered here. A few more weeks later Geico sent me an email saying "Welcome to Kentucky" (the state where my son went to school).

Clarence helped me regarding an accident claim. Amazing service. Thank You. God be with you Clarence.⭐️ He assured me that my accident will be covered because of the fact that the other driver was at fault!

I was with Geico for about 15 years. Whenever there is a payment due, I would receive several emails to make sure I send my payment. But after getting 2 tickets, they decided to cancel my policy without notifying me!! Only for me to find out after receive letters from DMV that I have gap of insurance for 2+ months and must pay $8 per day because of this. Their phone system doesn't work and simply hangs up on you when you call to speak with a live agent. Their online chat person would not give me a supervisor but kept on pushing me to reinstate my policy at 2.5x higher rate. Horrible company, I can't believe this is how they treat a client of 15 years!!

Geico provided me a great rate to start but ended up pulling the rug from under me. Never having been involved in any accidents or fraudulent issues, Geico has decided to cancel my policy simply because I moved between getting the policy and completing their documentation. Their ACUTeam decided to ask for the info after giving me the policy and despite mentioning in the email response that I had moved and so my lease is of the new apartment, they now believe I lied to them and have "suggested" I look for another insurance carrier. Customer service always "understands" but keeps saying they cant do anything. Just a horrible experience.

I’ve been with Geico for 40 some years. I’m retired and I drive less than 3000 miles per year. My car, six years old and I have 16,000 miles on it yet they keep increasing my pay. It went from like 65 a month 130 a month.

Geico used to be great, I've had them for a long time, they raised the price of my auto policy to almost double what it was, and claimed it was because the price of parts went up (new insurance I found through Progressive is the same as my old policy was). I canceled both auto and homeowners and they took 4 months to cancel the homeowners claiming I didn't send the documentation in, even though I did multiple times and even tried sending other documents just in case. I tried getting a fax number to send it that way and they wouldn't give me one. The policy was never supposed to be renewed and they took 4 months to cancel it, in the beginning, they didn't respond at all, I had to pay extra to my mortgage because it looked like I had 2 homeowners insurance policies. Worst customer service, no one had an answer, some said it was all set and it wasn't. I would never ever recommend them to anyone. Ever.

I would definitely not recommend Geico to anyone seeking recommendations for auto insurance. After spending an exorbitant amount of time on the phone with customer service, and being reassured by two different agents that my claim was fully covered, and the auto body shop having my husband’s car for nearly a week waiting to begin the work, Geico at the very last second informed me that my claim wouldn’t be covered.

I’ve been a loyal GEICO customer for several years, with zero claims on my record. Despite this, my premium has increased every single year without any clear explanation. This is extremely frustrating and feels like I’m being punished for being a good driver. Insurance is supposed to provide peace of mind, but instead, I’m left feeling taken advantage of. The rates have become so expensive that it’s no longer feasible to continue with this company. I will be switching to a different insurer and will never consider GEICO again. I strongly advise others to be cautious before choosing GEICO – you might end up paying a lot more than you expect.

They sold me the wrong home inc. My down payment was almost 800$ and my payments went from 157 to 297 and when I called to figure out what happened, I was told the third party they went through doesn't even cover my property. If I go to make a claim the claim adjuster will deny it, they also refuse to refund my money back. I was informed they would gladly find me a new policy through them. Like I have another 800$ to give away.

Geico is terrible and no help at all!! I had a financial difficulty and had to stop my auto pay. They told me to call in the next week to make the payment and re start auto pay back to my normal schedule, which I did EXACTLY as I was told. I make a $273 payment for the month of June on 6/13 on 6/21 I got a notification that another payment of $273 was needed and due by 7/3 pending cancellation! I CALLED GEICO the same day I received this notification to clarify I made my June payment of $273 and that I was up to date and back on my payment schedule with auto pay…. THEY CONFIRMED that I was up to date and that the notice “was a mistake” on their end and to “ignore”!

THEY ARE FRAUDS!!! Was a customer for 20yrs. Out of nowhere they refused to NOT renew me. No letter. No email. The company they use to pull DMV records reported a ticket that never existed. I pleaded with them to review and rectify the situation and like robots they kept saying I didn't meet their criteria. I'm pulling my homeowners from them now. Let the shareholders know that they turned down $7k a year in premiums from someone who never put a single claim in the whole 20 yrs. They FLAT OUT told me to try Progressive and hung up. Absolute joke. I was begging them to take my $5700 annual car insurance premium only to find out that the same policy, without the homeowners policy bundled in, was $3100 with Progressive!!!

⭐☆☆☆☆ The customer service at Geico Insurance Company has been an absolute nightmare. I recently called to correct an error with my VIN number that was made by Geico, and the experience has been nothing but frustrating from the very beginning. The representatives I spoke with were rude and dismissive, showing little interest in helping me resolve the issue or cancel my coverage. It took an unreasonable amount of time just to get someone to address the incorrect VIN, and even then, they asked me to call back later to confirm if it had been fixed.

Stay away from GEICO, they only care about getting their monthly premiums. Their customers come very last. I have been struggling financially for the past few months. I was diagnosed with Cancer late last year and now I need to have further surgery. I have been paying my health insurance co-pays for many, many tests which has drained my finances in a bad way. I am behind $ 200.94 with my car insurance and am currently on their Cancellation Notice list. I called them today and asked them if I could pay what I owe on Sept. 3rd which is less than 2 weeks away. They said that there was nothing they could do to help me and even went as far to tell me that I could call them back on the 3rd to pay what I owe and reinstate my policy. That would mean I would be driving without insurance for the next 13 days which, if I recall is ILLEGAL. An insurance company is telling me this, I just about dropped the phone.

I called Geico to cancel my policy and had the displeasure of speaking to an agent Edjuana. I am hoping the call was monitored and reviewed. Edjuana has no business and should not be employed as a customer service rep. I will like Geico but the policy price got too much and I found a better deal with Progressive. Edjuana got mad at me for correcting her since she mispronounced the name of the city. Pathetic.

I’m a brand new policy holder and had nothing but issue since the start. Don’t ask for a supervisor because they will say no supervisor is available and will send message for one to call you back. Only for you to hear the agent talking to the supervisor cause she forgot to mute the call. GEICO claims they send correspondence out properly but that’s false. They will ensure your bill arrives via email and usps but information that is important definitely won’t get that. My policy was cancelled by the underwriting team because I didn’t verify the address where the vehicle is located.

I was hit by another driver while at a stop light. Geico had the vehicle taken to their chosen repair shop. The repair shop then did not actually look into the full damages. After waiting for the vehicle parts that they had identified as needing repair did they "notice" that the frame of the vehicle would need to be replaced. Seriously, the guy who hit me went under the bumper and hit the rear tire and broke the leaf spring, which is/was attached to the frame. Yes, they missed that to start with. Geico eventually decided to total the vehicle, but they never communicated that to me or even the repair shop. They simply stopped paying for the rental vehicle, but they never said anything. The rental car company told me that Geico was not going to be paying starting tomorrow. Oh, great! I get to pay for that because I am leaving town tomorrow.

I recently bought a car and so I went looking for insurance. I spoke with a GEICO agent and went over all my information and was quoted $252/ month. I paid and signed up for auto payment at $252/ per month. A day later while checking the app I found out that my rate jumped to $800 per month despite not having any changes to my information. I wouldn't have agreed to that if they had told me before I paid. The agent couldn't help and was actually yelling despite me being calm. Will never recommend to my friends or families. Absolute worst.

They automatically added my daughter to my policy, and started billing me extra. My daughter has insurance through her father (we are divorced). They requested proof of her insurance to take her off and I immediately faxed it to them. Weeks later she was still on my policy. I emailed a copy of her card numerous times with no reply or any change from GEICO. So I finally contacted them to cancel my policy. Then they start emailing me saying they didn't get anything from me. Despite numerous attempts of showing proof that I contacted them with the required information and a complaint to the BBB, they are still saying I didn't send it to them. They continue to say I still owe them for the extra cost from her being on my policy. Again, she had insurance with a different company through her father and I sent proof numerous times.

Filed a claim with GEICO recently and it’s taking them forever to resolve the claim. I was rear hit by another vehicle and GEICO promised to follow up with the other insurance company which they haven’t for almost 2 weeks now. At the time I wanted to purchase my insurance policy, I did a quote online and then reached out to the customer service department for advice, I did make mention it was my first time purchasing insurance and wanted to be covered on all fronts possible. Turns out, I wasn’t briefed as I should have. Never was I told about rental coverage.

I was with Geico for over a decade. Never had any complaints. All of a sudden I notice our monthly payment hasn't come out. So I try to log into my account, unable to. I call two different customer service numbers which were automated and recognized the number I was calling from and right when it came time for me to be connected to a representative the call was disconnected, each time. I finally resort to emailing them and they inform me that I have been dropped because it's been "discovered" that I do ridesharing. I don't rideshare. Never have and never plan on it, but when I asked them who I need to talk to about this they refuse to even communicate with me. Tell me they can't reverse it and to come back in six months. Obviously, that's not going to happen. I'd love to disprove this false information they have but they refuse to have any communication with me about it. Very disappointed.

Geico is a crock. Got a great rate. The rate was increased by about $15 because of an accident that was on my previous insurance but not my accident. Okay, I kinda get that. THEN, even though I marked my marital status as single on my quote, they claimed it was unknown and took it upon themselves to change it to single with raised my premium by $40 A MONTH. What? Absolutely cancelling this policy.

Geico is by far the worst insurance company in America. The only insurance company I know that's been taken people's money for decades and as soon as they submit one claim broken window accident any little thing Geico is ready to drop them because they want to use the money that they have invested in this insurance company for years. They're worse than some of these Banks. Even if you didn't have an accident or anything you'll notice that your rates keep skyrocketing. I don't understand how the US government let this company operate as such. Something really needs to be done, these people are getting rich off of people and when it's time for them to use their money for accident they want to drop them. My advice is stay far away from this insurance company, it'll be your best bet.

With Geico, you pay and pay and pay, rate hikes and all, for many years. Then when you make a claim, they provide service, but then drop you from coverage. There ought to be a law against this sort of business etiquette. We've been careful drivers with no tickets and very few claims. It just blows my mind that they will no longer provide insurance for us. What a racket.

I use to love Geico Insurance until their prices started going up little by little through the years until now. The price is ridiculous especially for customers with no accidents. You are better off having an accident because your bill will go super high no matter what. I am very disappointed with how bad Geico has gotten through the years. I don’t recommend Geico with good accident free customers. You will get ripped off and pay as much as a customer that has had plenty of accidents. Think twice and check around before going with Geico.

I've been with GEICO for years and I think it's time for me to leave. No agent to assist on the phone (800-841-3000). I've been calling for more than 3 hours trying to reinstate my policy and no one is available to assist. The AI generated rep keeps asking you to say yes to a link via text or email for assistance. I just need to talk with a human being on the phone about my policy. GEICO if you're reading this I called between 7:00 A.M. to 11:15 A.M. on 8/2/24 from zip code 11747 to reinstate my policy. No live agent to assist. I'm sure your CEOs and president would not like this kind of service provided to them. I made a payment over the phone and still no help. Policy remains cancelled.

Do not risk it. Trust me. Just don’t. Horrible business practices even if cheaper. We had been with USAA for over 18 years and with teenagers it was expensive. We wanted to save a buck - and since we were accident free and had great credit, we did by switching to GEICO. Unfortunately my husband promptly backed into a car in a parking lot - His fault and I was very annoyed but his car was not impacted at all. Minor freak thing that happened to occur right when coverage started and I would have paid out of pocket - but the guy wanted to go through insurance. Fine.

After GEICO raising my rates repeatedly without me getting any tickets or accidents, I finally got fed up and decided to switch insurance companies. I notified GEICO of my cancellation. After I canceled they stuck me with a charge of 160 dollars for canceling before the end of the 6 month policy (I was 4 months into it). I was told to refer to page 500 something of their disclosures. I don’t care if it’s legal in certain states or not, it’s shady. Do yourself a favor and avoid GEICO. They have gone downhill in the past few years.

I am writing in regards to a call for a claim and being spoken down to and disciplined by one of your representatives. I have my insurance through Geico and recently purchased my first new vehicle in 10 years. I woke up this morning to my tires being stolen off my vehicle and having to miss work and call the police. I have since called Geico as I am currently insured to follow the right procedures. Upon calling customer service, I was notified there was an error made, and the affidavit I have and uploaded with my policy and car on it was not corrected. I offered to pay the difference if there was one due to the change not being properly made. I was then informed that I would have to call and have the new vehicle added and that they would contact me for the claim and policy.

After having the same policy for 2-3 years, Geico changed my policy without confirmation. Was forced to pay an outstanding 300 increase bill. After paying the bill, I asked if it would be okay to spend this money and get a new policy afterward. The agent said, "Yes if it is before the next payment date and you have an active new policy," confirming it would be okay. I called in on the 5th of April to cancel by phone (With Geroge) and email because I had a feeling they would try and screw me again on the required dates by phone and email that was already told to me.

Purchased my car in 2021, set up auto insurance through Geico, they offered the save and drive program (it’s a scam don’t do it, pay more for the freedom and privacy of not having a Geico follow you around). Anyway. I set my auto-pay up with them when I purchased a policy and I never looked back everything was fine. I’ve never had a reason to call them I’ve never needed anything. I’ve never missed a single payment.

I just switched to another insurance company. Yesterday was the last straw. I was involved in my first accident yesterday. I was preparing to merge into another lane and a car not paying attention speed towards me and damaged my bumper. Because I was the one entering the intersection they automatically will label me liable. I really think it's because the other car has no damage and they want to raise my rate. I know most insurance companies are scammers but GEICO is the worst of them.. I used to be able to at least say they were the cheapest but they are not.

Very pleased with the way my hail claim was handled. Warren was my adjuster, great customer service and quick to handle my claim with no hassle. I just recently switched from Progressive Insurance to Geico and I am very glad I did.

Geico’s online system is not user friendly and can cost you, just as it did us with DMV. I went to remove a car for May 17,2024, but their system automatically back dated it to April 17, 2024. I had called them three weeks and an agent was able to correct the dates, but another agent went in a reversed the dates on us, and they are now saying they can’t correct it! GEICO is not to be trusted!

Called about getting updated cards for my cars. When I finally got somebody, they told me my policy had been canceled. NO phone call, no email, no letter. I find out by accident. Turns out, a car that was totaled months before, and a driver who was rejected by Geico was the cause. Yet the car was off my policy and the driver got insurance elsewhere. Yet this caused the cancelation. How dumb is that?

I have been with Geico over 20 years and I have never had an accident that was my fault. I recently had a lady Tboned me.. All her fault. I submitted a claim May 1st and the police report two weeks later. It is now July 15th and the other insurance agency just received the claim July 12th. I have called Geico numerous times during the two months to check on the claim and they just kept telling me sometimes it can take a while. On top of dealing with that (I will probably never get my deductible back) I just looked at my new bill and it went up 75.00 a month. I called and they said it has nothing to do with my accident, it is a state wide increase. My neighbors have Geico and they have no increase. Needless to say I will be leaving Geico after 20 years. Shame on them.

I am extremely disappointed with GEICO's pricing and roadside assistance service. Despite their claims of offering competitive rates, my premiums have skyrocketed without any justification. To make matters worse, their roadside assistance is a complete joke. When I needed help with a flat tire, I was left waiting for hours with no updates or apologies. The service was unreliable and unprofessional, making an already stressful situation even worse. GEICO's poor customer service and unjustifiably high prices have convinced me to take my business elsewhere. Save yourself the trouble and avoid GEICO at all costs.

Geico has low insurance till you have a minor fender Bender, then their unprofessional support goes out the window. I recently had a minor accident and they were fooled into believing a totally ridiculous claim by the other party. Bought it hook line and sinker, then raised my rates twice what it should have been. Do not trust them one bit, buyer beware, Geico is not your friend..

Since May 24' y'all have dropped the ball twice on my insurance policy. My vehicle was stolen in May and due to a representative error a vehicle that had full coverage for 8 years mysteriously switches to basic resulting in NOTHING from y'all. I've been with you all for 10 years! You also just canceled my insurance due to a computer error (I was told) so for 9 days I was driving with no insurance, until I called and had to speak to 5 different people regarding what the heck was happening. Absolute crap. I'm sure a lawyer will love this.

Horrible company.... I was paying them 165 a month for collision only.... Hit a deer last night and not only will they not cover it because it was an animal. They said my comprehensive insurance was deleted for whatever reason. These people wouldn't even cover the tow company when I had the car towed off the freeway. Said their tows only cover up to 15 miles. So no tow coverage.... No vehicle coverage cause it was a deer and my comprehensive miraculously deleted to only include collision... Oh and no rental car coverage. So asked them what the heck they did cover for 165.00 a month and the short answer is absolutely nothing!!!! Steer clear of Geico folks.... You get what you pay for.

By FAR THE WORST insurance company I’ve been with. Always pushing up rates and not notifying the customer. Just because I live in Nevada they want to tell you because of people “being irresponsible and using phones while driving” that our rates have to go up as well even though I’ve been a good driver so the manager Kevin says. Horrible customer service and their response is to tell you “go shop around, we aren’t only insurance company.” Worse response to ever hear from a company that doesn’t care about their customers whatsoever. Only wants money from you, take, take and raising the price as much as they want. I can’t wait to cancel.

Customer for over 20 years and upon reviewing my policy, I noticed I had Mechanical Breakdown Coverage (which I don't recall ever adding) on both cars costing nearly $600.00 total. Policy says coverage applies only to vehicles with less than 15,000 miles and less than 15 months old. Both vehicles exceed the criteria but GEICO continued to charge for coverage that didn't apply.

I was a Geico customer for over 16 years and only filed one claim in 2012. In November 2023, Geico added my nephew to my policy without my consent. Since we use autopay, we didn't notice this change until June 2024. My nephew was living out of state, attending Naval boot camp and other Naval schools, and was insured by USAA during this time. My nephew has never lived with me. Despite this, Geico refuses to refund the money they charged us. I went through the hassle of making my nephew find military orders and proof of insurance through USAA at the request of Geico, and after they told me I would get a refund, they decided they didn’t want to! My nephew has never even been in my car! Geico took advantage of us being reliable, regular-paying customers. If we did something like this, it would be considered theft. Any recommendations for a trustworthy insurance company would be greatly appreciated. Thank you!

Geico has changed and sadly, not for the benefit of the consumers. There needs to be some type of regulations to monitor insurers. I filed a claim and they literally treat you like a criminal. I understand there are immoral consumers who file fraudulent claims; however, everyone is not an immoral person. I've had Geico for years, and they have become the worst auto carrier for insurance in my opinion.

Geico is no longer a reputable insurance company. Used them for many years. Cancelled car policy today. Great driving record no claims. My rate has increased 50% over last 3 years. Insane. Call center can't answer simple questions. Ever read a simple review stating DON'T USE THIS COMPANY. Reviewers mean just that. DON'T USE GEICO.

They almost doubled my premium. There was no way to lower it much in the app, even with $1500 deductibles. I had enough of it. I have no accidents or tickets. I am a disabled veteran with about 22k miles on my car since 2020. I switched to Progressive and my premium was immediately reasonable again. A month later I get a Geico bill in the mail for $169.55. I call them. After almost an hour of dealing with their automated customer service system sending me to the wrong places, somebody tells me that because NC allows it, they are just going to charge me for the remaining portion of the six months even though they provide no coverage for that period. Absolutely vile, rent-seeking behavior. Avoid this company. Apparently this is not the same company it once was after the new CEO took over. Get out.

They gave me a quote for homeowners insurance and I agreed to a policy and gave them my lender information. A week later they tell me rates went up and raised the quote over $300 a year. The reason they gave for why the previous quote was not locked in was because they did not connect with my lending company before they increased the rate. It seems to me they should honor the original quote we agreed to, but they did not believe in conducting business in this way.

Multiple glitches in drive easy program and reads incorrect data. And they will increase insurance premium in mid of duration. And customer care are helpless and cannot help and force us to pay rest amount.

They keep increasing my bill by giving me one amount for my policy, then another amount underneath it that they don't explain. When you call them, it turns out they give themselves a cost of living increase, and since I'm forced to buy insurance by the government, I have no choice but to pay them. I see their CEO, Jeremy Anders, lives close enough to me that I may just stop by his home in Napa and let him know what I think of this scam in person. Why don't they give me a cost of living discount instead of expecting me to pay extra so I can keep this spoiled wine brat on an estate in one of the most expensive real estate markets in the world?

I was a GEICO customer for over 10 years. I never filed a claim and had automatic payment set up. After I canceled my insurance, they charged me $69 and some change. I was never notified of the fee until I received a letter in the mail from a collections agency. Now I can't buy a house, and I don't know what to do. Never ever use GEICO.

I obtained an auto policy with Geico, and in less than 5 months, my policy increased from $235.31 to $379.44 a month, and my coverages were reduced. I was told they review every 6 months, and the policy can change at the time of review if they find any issues, such as tickets, etc. I explained that I live at the same address, have had no claims, or tickets since obtaining this policy. He said I had a ticket a couple of years ago. I explained it was there when I got my policy, and they were aware of it. I never received a real answer as to why, other than that's what was decided during the review. So now I'm paying more for less coverage. It sounds great when you first sign on, but things change quickly. Save yourself the aggravation and frustration, and look into another insurance company. Beware of bad business practices.

I have been paying for GEICO emergency roadside service for years. When my car did alongside a major highway at night, they refused to provide any service, and eventually ignored the request because they could not reach a tow truck or service worker, leaving me in an unsafe situation and stranded at night/alone/female. There is no point to having/paying for the roadside assistance if they will not attend to stranded motorists.

My review is based on how my claim was handled when I was hit by a GEICO insured driver. The claims adjuster, Tripp **, was not very polite or accommodating. I was rear-ended by a GEICO insured driver while sitting at a red light. Tripp has taken his time with handling my claim and apparently doesn't care about any inconveniences I am suffering. He's been ignoring my attorney's office and doesn't respond in a timely manner. I've only given two stars because his coworker Cheyenne, whom I'm not sure I spelled her name correctly, was very kind and apologetic on his behalf. I'm hoping that I'm in a rental and my car is in the shop for repairs really soon. Tripp is delaying in accepting liability.

Cannot complain about GEICO enough. Been a customer for 17 years with minimal incidents on my record (last ticket was in '08 and the only accident I had was in '15). Was being charged $289 for a Tacoma and a Jeep. I also had a motorcycle policy with three Harley's on it. $289/month for car insurance is outrageous. After I eliminated the Jeep, my payments did not change. I called last week and had the deductible doubled and removed a costly additional driver, with the assurance that this would reduce my monthly payment to $138. I saw my policy this morning and I was just charged $257 for my first month. I will not be paying this and will be seeking another insurance company who will not gouge me but instead reward me for years of loyalty.

This company raised rates any chance they could get and has been absolutely terrible to deal with. Customer service is even worse if that’s possible. Do not recommend wasting your money on this company. Never again.

Filed a claim on my comprehensive and I’ve been bounced around with adjusters. No explanation, no nothing. Figure it out yourself basically. Very difficult to speak to a human when you call. My last adjuster texted me without even giving me his name. No phone call, no introduction, like it was a bother to communicate with me. If you have any questions about your claim, good luck- you will receive two words in a text as your answer. Unprofessional, adjusters who don’t know how to communicate and honestly couldn’t care less about your claim or any questions/concerns you may have! You are treated like a number, not like a customer. DO NOT RECOMMEND.

You never know if an insurance company is good, until there's a claim. Geico is horrible! I have been insured with Geico for years and have always carried collision. I recently moved to Michigan from Pennsylvania and called in to change to a Michigan policy, and I requested the exact same coverage that I had in PA. On Tuesday 5/28/2024 I had an accident and called Geico immediately to report the claim. I was stunned when the claims person told me that my collision wouldn't be covered, my rental car wouldn't be covered and my towing wouldn't be covered. I pay for all of these things! The claims person then informed me that I have something called "limited collision" and that any accident deemed at fault would not be covered. I had no knowledge of something called limited collision, as Pennsylvania (and most other states) don't even have such a ridiculous thing.

Horrible service all around!!! Hard to get in touch with anyone and heaven forbid you actually need to use your policy!!! You will switch shortly after, if you ever make it through your claim process. Adjusters are very unprofessional and not properly trained. Save yourself time, money, energy and an everlasting headache. GEICO is not BBB accredited & they do not help customers. They are simply there to collect a premium. Good luck on any claim.

The worst. Document requests to keep my policy in force was not clear. Called 20 times with different agents telling me different things. Had to send documents 3-4 different times due to miscommunication of what was needed. End result was, "Even though we got all your documents, go get another quote cuz we are too lazy to restart your current policy." Just wow. Avoid at all costs.

Poor customer service, if you can even reach them. App isn’t working (says “try again later” and I've been on hold for more than an hour!). When I’ve spoke with customer service, they are friendly but NEVER follow through on their promises.

So I went online to find cheaper car insurance. GEICO had the lowest rate so I switched to them. The biggest mistake I ever made. Two billing payments after I switched they raised my rates by 200 a month!!!! I have had bad luck two years ago. Someone hit my car while driving causing me to have a roll over and totaling my car. It was their fault. I was not at fault then one year later a tornado hit Little Rock totaling my car. Again not my fault. I reported both of these had happened and neither were my fault. Well GEICO said, "Your driving record came in and it showed the wreck and tornado" which they already knew about and raised my rates.

Was with Geico for 15 years. Before I found out just how poor their coverage is. Do not expect to be able to take your car anywhere you want to have it repaired. Geico shorted us our claim by several thousands of dollars and there is nothing you can do about it. They refuse to pay the labor rates for a semi decent shop. If you have to file a claim through geico you can count on a poor quality repair shop doing the work because no one else will do it for the rates they pay out. We are canceling our policy and moving onto something with better coverage.

Dealing with insurance companies after an accident can be daunting, and unfortunately, my experience with GEICO, the insurer of the driver who rear-ended me, has been frustrating and deeply unsatisfactory. I was involved in an accident caused by a Geico-insured driver who attempted to deceive me at the scene by falsely claiming he was uninsured and withholding his contact information. This initial dishonesty should have been a straightforward issue for Geico to address; however, their handling of the claims process has only compounded my difficulties.

Absolute joke of an auto insurance company…My wife and I switched over to Geico 3 years ago after I just totaled my car in an accident. They knew me and my wife’s driving history prior to getting us on board. She had one minor fender bender and a hit and run while her car was parked on her history, I had the one accident as well just explained…Well here we are 3 years later and I get a letter stating they are terminating our policy, when I called them they said it was due to our driving history. Mind you we have never had an accident while with Geico, and only used the roadside service a few times due to the terrible roads and potholes in NY. My wife had one ticket she got in February that’s all.

I have been a Geico customer for 3 years now. Their website leads you in circles and their customer service are unable to help with simple policy changes. Prices are expensive and I have never had to file a claim, but I do not feel confident that they would be very helpful (that is just my opinion). I was charged an extra 9 months for a vehicle I removed from the policy, but a website glitch didn't complete the transaction. I was unable to resolve the issue on the phone with customer service since they just follow scripts and cannot think for themselves. I also had the same problem in reverse where I swapped vehicles on the website and the transaction again did not go through. Luckily I caught it before driving with no insurance, but it has been a week where I cannot drive the vehicle I just purchased.

I paid the bill in full on time and my policy was confirmed. Then I worked with customer service to remove a car and driver. Which was done. I was expecting that representative will refund the amount t for removed car to my card. Didn't get chance to verify that. After couple of weeks I received cancelation letter of policy. Now I had no coverage. I logged on and saw that I have option to continue my policy by paying about $400 more. I had no choice so paid. By looking in detail I found that the representative after removing the requested car refunded all the amount which I paid and then billed me 1431 after deduction of removed car. As I was not expecting and she never told me this therefore I didn't check my emails and missed. I called customer service to get help but she was not able to help at all. I end up paying $400 more.

Do not use Geico! I have learned my lesson. I have been a customer for 2 years and set my account for a 6 payment plan. After they took a monthly payment, they turned around the next day and took a lot more which in total was almost double what my 6 month plan was even suppose to be. I have spent an entire day on the phone with geico to get this money put back in my account and they are telling me I'd have to wait 3 to 5 business days. I am needing the money today, money that I knew I had for food and meds, money that geico took without my permission and not to forget was even more money than my policy is for 6 months. They committed fraud and won't own up to it.

Last year @GEICO raised my auto insurance rate by 78.32%, claimIng increased costs on their end. They just hit me with an additional 15% increase. Perfect driving record for over 25 years and customer loyalty means absolutely nothing to this company.... It's just greed.

I recently got a auto quote from Geico's website, after spent 20 minutes, I got to the final stage, a pop up window came out, saying I need to call their 1(800) no. to purchase the policy. I then started calling, it was an answer machine, ask you to put into many information, and then tells you that you have reached them out of their working hours, but did not mention anything what is their working hours, so I tried five times from 8 am to 9am. Same answer. I was wondering if I had an accident and need some immediate assistance, I would be desperate. This is the worst Auto insurance company I ever dealt with. So don't bother! Nobody going to help you if you are under their coverage.

Geico emergency road service (ERS) is worth unless road service! I was in nowhere without cell, dead battery short... Can't jump with dead short battery. Good sheriff got me a tow. The tow was $363, I call Geico ERS, send the bill and now says doesn't work without service? What is FULL? My policy says ERS Full, doesn't says anything like tow miles or fix tire so on.... Geico Emergency Road Service paid only $100 for bill!!! Geico pay over 2k year, ERS is a scammer... Maybe it's time to find another insurance.

I purchased a policy online for two vehicles. It was canceled today because my account is now flagged that I committed fraud. No one could explain to me why but they did take $200 to start the policy and now they don’t want to help me fix whatever it is they are calling fraud. Sounds like they are the ones committing it by taking my money.

When companies are online only, no live bodies to service you, that's when you know you don't want to deal with them. Imagine signing up, paying and then something happens, now you can't get anyone on the phone! I don't do business with companies that provide excessive automated prompts & lengthy recorded messages or ads or only does AI chats. If you can't get hold of them to do an over the phone quote, without spending a lot of precious time you can't get back, inputting personal info online, which I don't like to do then why would you want to do business with them???? They haven't earned the right.

I had GEICO for about 10 years. So far they were generic. When we had a claim for hail damage they came out and cut me a check on the spot. However, when we had a problem adding my son-in-law to our policy they found he had a suspended license over a technically in Florida. When GEICO found this out they gave us 14 days to fix it. I tried to take him off the policy, and the car, they said no. When the post office lost our letter that would have cleared it up, I asked for an extension, explaining the problem. They said no. I took it to the higher lever and again they told me to go have a sexual relationship with myself in polite language. I have now moved to Progressive. I hope they will be better.

My son was involved in a car accident with someone that was insured with Geico. It has taken Geico a week to even pick up his car to inspect the damages. And when they went to pick up the car, they was looking for the wrong car to get. They had to call me to get the Vin number to find the car. They only give us a rental car for five days. They have yet to come to a settlement agreement so we can replace my sons car. Has been the worst experience. I will never recommend Geico as an insurance company.

I am a veteran living in the state of Florida and recently GEICO just canceled my policy on me. They canceled my policy because I had two no-fault accidents in the past three years and one pedestrian accident. The pedestrian accident was a homeless man running into my car with his bicycle which is your fault as the driver in this no-fault state. I don't know about you but if two of the three accidents aren't your fault then why cancel my policy? Seems like they are penalizing me for someone else's bad driving.

I was calling this company over a couple of days, around 15-20 times, and waiting for 20-40 minutes each time. Nobody was able to answer, and it gets frustrating when you can't find someone to help. I couldn't get a quote or any payment method either online or over the phone to insure my vehicle. I cannot imagine what would happen if I needed emergency assistance or had other questions about my billing. It would be extremely difficult to reach someone for help when I need it. If this company doesn’t have customer support over the phone, that's a significant issue for me, and I anticipate frustrating times in the future, even though the rates are cheaper than others. This company used to be good, but now I'm thinking they might be going out of business or they don't care about customers anymore.

I’ve been with Geico for about 11 years now. I’ve had a claim for an accident, where I was not at fault. They were very helpful. Since the lady admitted fault from the start, geico sent me reimbursement for my deductible before they even collected the payment from me. I was able to choose where I wanted my car to be repaired, without issues. I was very pleased with how fast they responded to everything. They answer the phones quickly and move fast. I didn’t feel like I was having to hunt them down and call repeatedly to get assistance. They called me when needing information.

I have been with Geico for over 10 years and every time my cycle renews the premium goes up. All the agent tells me is that cost of living is going up. Geico is becoming very unaffordable. I have 2 cars and paying $650 and I already have rental insurance.

GEICO did not even inform through email/call/text that my policy is going to be cancelled. I bought a new car and during the renewal process I was asked only to pay the difference in premium, they gave me new id. When the date was due there was no communication sent as well no courtesy to inform me my policy is cancelled. I was not aware still I got a notice from DMV. Now my credit is ruined and I am paying 3 times more due to gap in the coverage. My DL was almost about to be blocked and there was stop in my name too.

We got an online quote from these smucks. The price looked too good to be true, Then he stated price will go up 60.00 for a seat belt. Ticked my wife git 2 years ago. A flicking seat belt ticket, it is a state ordinance. That is bait and switch in my opinion.

Geico cancelled my policy after 2 months after receiving an update from the Dmv. I understand how it works and understand my policy would need to be changed AFTER the policy runs out. They just cancelled it instead so that tells me their contracts are worthless and you may be driving around without insurance.

GEICO, your services are the worst. You go up every in prices every 6 months with no types of monthly rewards or discounts. Your customer service agents reps never tell you anything you need to know until after everything something happens or too late. I had talked to your license agents 3 times in the month of April before I decided to leave and your agent's Negligence sent my refund money to another person's credit card and not my debit card. Then you tell me to contact that person who YOU gave my money to and tell me you can't give it back to me.

I recently took a Geico policy for my car, I used to have geico policy till 2019 but when I move out of USA I closed the policy. I recently stopped from renewing policy because of poor underwriting rules which requests license in USA for a non resident. I even shared the driving record and driving license from country where driver is a resident. There was no valid reason provided. They are very unreasonable and cannot be reached easily in case of issues to be discussed. It was a very bad customer experience overall. I even shared driving extract from the country where she is resident.

I recently attempted to obtain an insurance quote from Geico and encountered a series of challenges that I found both confusing and frustrating. Initially, I was redirected multiple times between automated phone services and the online platform. The automated system instructed me to get a quote online, but once online, I was told to proceed over the phone. This back-and-forth was quite perplexing. Moreover, when I finally reached the point of speaking with an agent, I experienced an unusually long wait time of 20 minutes. This was surprising and disappointing, given Geico's reputation for efficiency and customer service. I had high expectations from a well-regarded company like Geico, and this experience unfortunately did not meet them.

I was sideswiped by a motorcycle at an intersection. In CA motorcycles are allowed to "split a lane" following certain guidelines, but it does not give motorcycles free passes to split lanes endangering other participants of traffic. So I was sideswiped at the intersection on my driver's side. The rider of the motorcycle claimed that I had begun to move into the next lane over, but at that intersection there was NO LANE OVER. So there was no lane for me to move into. In addition did he have 2 motorcycle tires loaded right behind the driver's seat, which impeded his balance. When I filed a claim with GEICO I was speaking with an agent who said "our insured" which is absurd since both parties were insured with GEICO, him and me as well. They decided it was nobody's fault. To me it looks that GEICO just refused to look into the incident further since they would need to pay me for the repairs.

GEICO does not pay claims. They will find any way they can to keep your money plus they will raise your rates 100 dollars for no reason. They started out as the cheapest company when I first got them but for the last 2 years this company has raised my rates the first year over 100 dollars and this year 6 dollars shy of 100 dollars. Plus I filed a claim with them in 2021 for minor damages to my car. They issued a check in mine and the finance company's name. I was never able to get it in the shop because I couldn’t get a rental and I couldn’t be without my car for 10 days.

We purchased a policy with Geico and the second payment into the six-month policy was roughly $150 more for the month than it was initially supposed to be. I canceled early and switched to another company, but Geico reported us to the DMV for not having insurance. So now, we have a BUNCH of calls to make and paperwork to fill out to prove we have never had a lapse in coverage, otherwise, we will be fined or have our tags suspended.

Very dishonest company, tries to steal from you. And think you owe them money to cancel your policy. Worst company I have ever seen. Don’t use them. You will be very sorry. I called to canceled. She said, "You have to pay 86.00 to cancel and tell me your new insurance company so I can chat with them." Very wrong.

4/22/24: I needed Roadside Assistance and it was a bit troublesome navigating via the text sent to me. Anyway when I was given a tow company to help, a message came up saying "I would be charged by this company since I have tow service". What a lie!!! I've been paying for Roadside Assistance for years. So I called Geico back to let customer service tell me that I do in fact have RSA. Geico you people need to get it together; you provide really poor customer service.

Premiums keep going up and up and up with no explanation other than “the economy.” I AM A GOVERNMENT EMPLOYEE!!!! You are supposed to be Government Employees Insurance Company!!!! Yet you charge me to pay my premiums. Every month I see it has gone up more. My son switched because he had an issue with his auto-pay and was late one day and you DOUBLED his premiums saying he was pending cancellation even though that never happened. You have gone from being the best insurance company to the WORST!!!!

I’ve been with Geico for 7 years and used to recommend it to everyone. However, my most recent claims experience has been HORRIBLE and has me shopping elsewhere for insurance. I took my Jeep to one of Geico’s contracted Auto Repair Xpress (ARX) shops. This shop did shoddy repairs on my vehicle and caused further damage. When I informed my adjuster Jay **, he was rude and completely useless, leaving me to deal with the shop and figure out the damages on my own. Isn’t Geico supposed to stand behind their ARX shops?? I’ve had amazing adjusters in the past who were helpful and acted as a true liaison during the whole process. I feel like Jay was actively working against me the entire time, causing me to feel targeted by the incompetent shop AND Geico. All of this has made the accident even more of a traumatic experience.

Please be careful before using Geico. We paid them in full for a 6 month auto policy only for half way through the policy the claimed that they had not received forms and charged us an additional 200. After being assist by several customer service agents and a supervisor who confirmed the form would be back dated and honor the date the policy started. Geico still charged an additional $200 dollars to our account and then when contacted stated that they could only use the date the form was submitted, even though we paid the policy in full in advance and was assured by several representatives the submitting the form would not change anything in policy. This company has not only failed to provide proof of the policy changes that would support a $200 increase but now has also report this as a default debt. Please just be aware of any loop holes when paying for your policies in full. Scam.

I bought a new car yesterday and tried to contact Geico, my insurance provider of more than 30 years but was disconnected when I tried calling and sent a link to the app. When I tried to use the app, I was eventually told I needed to call and given a different number. The wait time for an answer was supposedly 20 minutes. 40 minutes later I hung up and am now a proud and satisfied Progressive customer. This is not the first time I've had issues connecting with Geico. Their service is now bad beyond belief and yet their costs keep increasing also. So long Geico.

I have found out that Geico has violated my privacy by allowing someone who said they were married to me to access my account. This account was made before I met this person and Geico was never informed to authorize this person to have access to my account. When I called to find out what happened after a change happened. They acted like they were at no fault and that this was a normal everyday thing. That means that someone can call up and claim they're married to you and have full access this to your account and all your information. This is completely crazy and at a time when people pray on others and take advantage of issues like this in companies.

WORST EXPERIENCE EVER. Geico added a driver to my policy without my consent, called several times. Signed whatever they asked me to sign and the result was always the same. NOTHING FIXED. On top of that they want almost twice of the regular bill for that and since they never got that money my policy was canceled....Unacceptable!!! The effort to resolve and maintain a customer was 000000. I do not recommend this company at all....

I have two cars insured with GEICO. This company operates in greed, nickeling and diming you. In order to get a small discount you must allow them to automatically deduct your monthly payment. They will increase your monthly rate even if you have no claims or accidents based on market review. It is a greedy insurance company. I Do NOT recommend using them.

I’ve had this insurance for over 9 years. I setup autopay, and thought I was getting a discount merging with my home insurance. A few months ago my auto policy increased from $102 monthly to $140.17, no change in vehicle or any accidents whatsoever. I called because I didn’t get any notification of the increase. I was told my increase is to offset the increase in accidents by others. But that has nothing to do with me or my co, as safe drivers. Why did I wake up this morning to another increase within just a few months to now $153? Time to go shopping for another insurance company.

I was in a motor vehicle accident. Not at fault, however, the other driver fled the scene, so I was forced to file a claim with Geico. It's been a nightmare. My car was totaled and I was injured. They did not pay my car in full. I was rushed to clean my car so they could remove the car from storage so they wouldn't have to pay storage fees. All this within the first 4 days after the accident. I hadn't recovered from my injuries. It's been a year and I still haven't recovered. Geico still hasn't reviewed my medical claim. They are dragging their feet on this. Wouldn't recommend them to my worst enemy.

If I could go lower in stars I would. Geico is literally the worst company I’ve ever had. My policy was enrolled in autopay for months, then they tell me, "No you're not enrolled in autopay" even though I knew I was cause I got a discount for enrolling in autopay... Then they tell me they cancelled my policy and have to pay $638 in order to reinstate my insurance policy. I’m unemployed and tried finding a customer care number, nope they don’t help over the phone anymore. This company is a joke and a scam, all they want is money and don’t even care about the customer. Tried explaining my situation as I was willing to pay $200 to reinstate but nope they said if the website says $638 then that’s the correct amount. It’s all one big scam and their customer service is straight trash.

I have had GEICO insurance for years but never had to make a claim until last July. No auto body shops would look at are car do to GEICO labor rates they pay the shops. There closest approved shop was 5hrs away from my house. They wouldn’t tow the vehicle and expected me to pay to get the vehicle there and back. Found a shop closer that would do the work but GEICO wouldn’t approve parts and my car has been at the shop for over 30 days and their policy only pays for a rental for 30 days and they expect me to pay the extra days for the car. This Experience has been terrible and I wouldn’t wish it on anyone. Especially with GEICO customer service. Save yourself time and money and Don’t Use GEICO!!!!

I was with Geico for years. But was forced to re evaluate this after dealing with ongoing incompetence, terrible customer service, and a litany of other time-wasting things. It takes forever to get hold of someone. Then you get transferred. Then nobody knows what is going on. I went to State Farm and was chatting and treating with a competent agent right away. Geico even took money they weren't supposed to from me. They cancelled a policy that shouldn't have been cancelled...just sheer incompetence. Go to another company for your insurance needs. It will save you time and headache. The only thing going for them is the lizard, and even he is kind of tired and obnoxious. I can and can't believe all the bad reviews on Geico. That shocked me.

My car insurance policy went up over 300% in one month. In addition, the bill they sent had in a big font at the top of the page - "You will pay $156"- that was for the first month. Then the subsequent months went up to $475 per month. No explanation for the increase and a clearly deceptive presentation in the billing. In fact, it took me a couple of months to catch on. When I called GEICO, the person on the phone was very nice and sympathetic but said there was nothing they could do. She said it was not a reflection on our driving- no tickets or accidents- but they had a new underwriter. 300%- that is crazy. Of course, they have a right, I assume, to raise my auto insurance, but 300% with no explanation and an obvious effort to slide the increase by the consumer? We are done with GEICO and will be telling anyone who will listen about how they treated us.

Awful experience with GEICO, not only paying less than $1,000 now with Progressive for a better policy, but they also made my life miserable to cancel it with them, charging extra fees for no reason. I was a 14-year customer of theirs, they do not care. Auto #**.

MISLEADING DISCOUNT INFORMATION. The app told me that I would get a discount for the defensive driving course. I buy the course, spend hours doing it and then uploading my certificate and they said "You get a $0.00 discount!" What was the point of me doing that course? I only took the course because the Geico app told me it would give me an additional discount. So misleading and frustrating. There was no fine print or anything. Geico needs to communicate better and not have bait and switch on the app to mislead customers.

Shady business dealings. I have been a customer for 20 plus years and discovered I had coverages omitted from my policy. I have never had this problem before. I made some changes to my policy coverages from full coverage to liability and back to full coverage so asked to have the identical coverage when I went back to full coverage. Well I discovered Geico had omitted some options I have had for a long time after telling me I had them. I was given a huge explanation that less and less sense as it continued saying they did not have access to what my coverage was before and I had to itemize the coverage I wanted always before the agent would take the time to make sure I had everything I wanted. This time I ended up paying more for coverage I was led to believe I had. This is shady and terrible service so be sure and check your coverage today to make sure your coverage you have is what they led you to believe you have is accurate.

I have a perfect driving record, a senior citizen and had three vehicles insured for pleasure driving. Sold one because it was only driven 800 miles last year. I canceled the insurance which was just renewed six weeks prior. Geico raised my rates on the other two vehicles which were just renewed six weeks prior. Not very ethical business practices in my opinion.

I insured my cars with Geico insurance for the last twelve years. Never had an at fault accident, we never filed a claim against Geico. Recently had an incident while parking my vehicle in a parking lot, as I was turning into the empty parking spot, my car brushed against a yellow looking stopper, blocker, I had approximately $2000.00, In damage only to my car. Unfortunately I used Geico for repair. Next thing I found out Geico Increased my premium by 50%. For the next three years.

I was on hold for “20 minutes” and 65 minutes later a representative picked up. I called an alternate number and a lady picked up in 8:00. 8:00 MINUTES!!!! I completed 90% of my business in another 10 minutes while the other call was on hold. When the rep FINALLY answered I told her the promised estimate of 20 minutes and the actual 65 minutes. I just stayed on the original call to roast GEICO on social media.

Geico used to be great. But now they have become impossible to call or contact in any way, to the point that I wonder: Is Geico still real car insurance or a scam? Their website is nothing but loops now, chat unhelpful, and a total waste of time. Customer Service has become an impossible rat maze.

Thank you, Geico, for providing excellent break-down insurance! Today my car got a flat tire and I called Geico to send somebody to change the tire. They sent Always Towing and Recovery (in North-East DC) who arrived 15 or 20 minutes after my call--well ahead of the predicted one-hour wait time--and 10 minutes later my car was up and running again. The Always mechanic, Lloyd, was wonderful: friendly, courteous and very competent.

Geico is a worst piece of crap company I’ve ever seen. My rates went up mid policy without any warning, no tickets, no nothing, mid policy not at the beginning mid-policy. It’s absolutely pile of junk heat to do business with these greedy SOBs.

GEICO is a terrible insurance company...I was in a accident that wasn't my fault but the other guy had Geico too so either way they had to pay out..The outcome was a 5 figure payout to me 'cause the other guy was at fault... Shortly thereafter they increased our insurance $300 more a month citing a previous claim that involved me scratching another car which they only increased our insurance less than 2 figures for that upon renewal in October. This should be illegal... They are attempting to get us to drop them or trying to recoup their losses... We dropped them immediately and even on the settlement we were severely low balled on a newer car that only had 47,000 mile...

I have been a Satisfied Geico Customer for almost a decade. Their main priority has always been customer satisfaction and they definitely delivered throughout my years being a customer. From the smallest to the largest detail, they are attentive and ready to serve. Thank you Geico for all of your amazing years of service to your customers. Keep up the amazing work.

I was a customer of Geico for over 30 years and they were fantastic until 2021. We made a change in coverage that took months to get right. Then they unenrolled us in auto bill pay causing a lapse in insurance of a few days before we figured it out. Our licenses were suspended as a result. It took an act of congress to get it resolved with the DMV and cost $450 in fines. Six months later when the insurance renewed they sent a notice to the DMV that my husband’s coverage lapsed when it hadn’t. We are on the same policy and they could not explain why that happened. Another act of congress to fix it with the DMV but fortunately proof of insurance eliminated the fine.

Been with Geico for many years, I haven't had any at-fault accidents, no speeding tickets. Full coverage on two vehicles. I went out of town for my daughters sports event, upon returning home I noticed that my BMW had been vandalized (My soft-top Sunroof was cut). I put my claim in and the adjuster denied my claim, saying that if they fix my sunroof that it will increase the value of my car. They sent me a check for $100, which I didn't accept. After speaking with several agents I was directed to Jeffery **, who lied to me on numerous occasions, stating that he never received the quote from the repair shop, so I forwarded it to him twice, let's just say after 6 months I haven't even received a courtesy call. Might be a blessing in disguise, got a quote for about half of what Geico was charging me. Canceling my policy at the end of the month. Thanks Geico & Jeffery **!!!

These people really screwed me over to say the least! I went from AAA to Geico in order to save some money after my divorce. I was making 2 car payments along with child support. So when I enrolled I made it clear that I wanted TOTAL FULL COVERAGE! Then last week I was involved in an accident. I had to have my vehicle towed. Then when I needed a rental car they told me that I do not have rental car coverage! So here I am having to pay out of pocket for the Rental car, And my vehicle will not be ready for at least 3 weeks! Geico can go pound sand! You can bet that I will be changing my insurance when this is over!

10 days prior to the payment due date, I had adjusted the payment method from a card to a bank account. The fee was decreased from $5 to $1 but not for the very next payment. I asked if it could be changed since it's a full 10 days before payment is due; answer was no, it's already been invoiced. That is ridiculous and seems like a way for the company to take more money from the consumer/customer for no legitimate reason.

I had been with Geico for years. Always had auto-pay set up, never once had an issue all the years I had been with them. No claims, no accidents, no tickets, nothing at all. I ran into a circumstance where I changed jobs, and it turned out the remote position I was supposed to be working was a sham. I wasted almost four weeks of my time, and didn't get paid a dime. It took another few weeks after that to find another job. I have multiple children, and have incurred a lot of expenses the last year, so money was already extremely tight.

Geico dropped me after having been with them for three years. Why? I changed my policy due to not driving one of my cars (only garaged) AND dropping coverage from a car that is no longer drivable (getting ready to sell it) They claim they attempted to verify my address and that the USPS returned my mail. Okay maybe the USPS made a mistake. Apparently they had also emailed me, but it went to my SPAM folder. It wasn't as I f I wasn't paid up. Actually my policy was paid in full. SOOOOO frustrating. Never again - besides the "app" is awful. You have to remember to go in and let it know when you are not driving. That means anytime you are moving: car, train, bike, plane - even in another country you need to tell it. Come on...really? Why would I be driving MY car in a different country?

I was customer for more the 8 years and have 2 claims and never answers the phone and before 10 calls they never finished my case. And I move to other company with better customer service. And never want use GEICO again.

Switched from Progressive to Geico because they gave me a better rate... to get me hooked with their insurance. A little bit of background, I entered all the negative issues I had in my driving history upfront. They give me a price. A couple weeks later I get a letter from the DMV that my driver's license was suspended because they didn't submit the paperwork on time.

I published an initial email regarding windshield replacement coverage from Geico being not covered for EV. Found out that it was an email from their partner company who handles their glass repair and replacement. After communicating to Geico, the windshield replacement thru Tesla has been fully reimbursed within a week. They even have an option to direct deposit to get reimbursed faster. The only difficulty is that Tesla doesn’t deal with insurance. The customer has to pay out of pocket even before the appointment.

Worst experience, it’s impossible to get through to a representative. Not helpful at all, I am trying to renew auto policy but price keeps increasing and automated system keeps bringing me to another automated system and this whole process is just terrible. I have to call claims department to be able to talk to someone. When you finally get to live agents they tell you you have to do everything online. So why have live agents at all. What can you actually help me with!?

This was my first time purchasing car insurance with them and it was the worst as they are truly thieves. They added someone on my account without my consent and refused the person they added on my account without my consent and when I called customer service they refused to remove him and said it was in their fine lines to do so without your consent. They were not helpful at all and they had me cancel my insurance with them today. I do not recommend this insurance company as they are truly thieves and they do things later to your account and withdraw money from your account without your consent.

I have had Geico since 1994, never missed payment or put in a claim. 2022 while traveling a storm came in strong wind, snapped a branch into my roof (class C Coachman 2007). Upon arriving at destination noticed damage to roof, immediately got roof tape and sealed to stop further damage arriving home brought to repair shop. Damage estimate approx. $8500.00, took money from my wife and my retirement acct. insurance adjuster (new) denied claim, stating pre-existing damage, not true by any means. WE live modestly on retirement. This was not FAIR This R.V. was/is very well maintained. Also not one piece of correspondence received, 1 phone call by person not even affiliated with this claim, told me they told him to call me. Almost 2 years never respond to calls. Your company should be ashamed. Thank you.

I have been with Geico overall for about 20 years, and twice I left but would always return because the service from other companies needed to measure up to the service I received from Geico. As I recall, I went because I thought their premiums were high. However, I noticed that the other companies would quote you a cheaper price for the first six months, but when it's time to renew, they would increase the premium. Plus, they would charge you for roadside. I may pay more with Geico, but they will take care of me when something happens. They have never let me down during an accident or when my car breaks down. At least when I am with them, I have peace of mind. The grass is not greener on the other side, as many different companies would lead you to believe.

I pre-paid my Geico auto insurance policy for six months. 2 weeks ago I experienced a tire blowout on the freeway, which caused me to fishtail and side-swipe another vehicle. I was not cited by law enforcement. Nobody was injured. Yesterday I got a letter in the mail stating Geico is canceling my policy due to the claim. Nevada law has statutes requiring 30 days' notice (NRS 687B.310 – NRS 687B.410 and NRS 686B) but I get 2 days' notice, and for an accident not caused by bad judgment or impairment... My tire exploded! Geico does not deal with customers fairly, or even lawfully; don't expect them to have your back. Neither me nor anyone in my family will ever again use Geico for auto or home insurance.

I had great service with Geico for years. They were probably my first car insurance and I had them throughout my college years and throughout 8 years in the military. They treated me professionally and like a star! I would definitely recommend them and would come back. I switched to Progressive but that is largely because my biological parents, and step parents use Prog.. Keep my seat warm in case I come back guys, or should I say geckos!

My car was hit in parking lot at work. I took it to an approved shop for repairs. The quote was approved. When it was time to pay the shop GEICO refused to pay and tried to use old parts to fix my car. They fought the shop every step of the way to pay for the repairs. Refused to call me back or respond to emails. Held my car hostage because they wouldn’t pay for the repairs. Put me in the middle between them and the repair shop to the point that they made my life hell. It’s been 6 weeks and I still don’t have my car. It’s sitting there and I can’t get it because GEICO won’t pay the remaining balance for the repairs.

Was a customer of GEICO for around a decade. No accidents, no tickets, no claims, nothing. I never missed a payment. I was paying around $70 a month. I got my renewal for the first half of 2024 and my monthly payment had increased to $120 a month. No way an almost 100% increase could be right. Thought there had to be some error so contacted customer service. The agent said, "Yes. That seems like a rather large increase, let me see what the problem is" (clearly thinking that much of an increase had to be an error). The response after seeing why was that costs have increased in my coverage area and GEICO needs to be sure they have enough funds in the bank to pay for the increased costs (I kid you not, their response was we need more money).

Geico agent Maidya **, Eric **, Allen ** are putting my family thru hell. Their client courtney ** hit my truck with my 2 year in the vehicle. I have video evidence that shows her losing control of her vehicle and came into my lane almost head on but was lucky and side swiped my truck. She ripped the rear end out of it Totaling my truck at. 29,900 loss. They are try to say I went in to her lane even though my video shows her coming into my lane with me in my lane. These people are sorry Excuse of a person. I now am Suffering from emotional mental anxiety, which is making it hard for me to do things which also is. Keep me up at night. So I will have to be suing them for million dollars.

No you longer can speak to human agents, this is beyond frustrating. There is no customer service or sales agent to speak to, the only way to get a quote is through the website. The process of getting new insurance is taking 15 business days.

I had accident in 2019. It wasn’t my fault. I wasn’t guilty. And till this day 2/2024 I still haven’t gotten my deductible. Till this day they are still working on it. Trying to get the other guilty party person to pay. I highly don’t recommend Geico General Insurance Company.

I am a Geico customer. A man who had been at a red light hit me from behind, damaging my bumper, and out of fear I hit the brake pedal, damaging it. The front suspension. The man had his car insured by Progressive which they accepted guilt and Geico. From said company's command, I took my car to the collection porch and they measured that. I had to wait three to six weeks while my car ran out of tires. I was calling Mr. Jose ** for a week and he only sent a message that he was busy and called me back and he never called me.

"STAY AWAY FROM GEICO INS" This Insurance Company will take you in for a couple of months or years and then they spit you out. They use you, they don't care about their customers. All they care about is the $$$DOLLAR$$$. My vehicle broke down on the freeway yesterday with me and my Son and I called Geico my insurance of 20 years and ask them to send me roadside assistance. They told me. I don't have it anymore. They said I overused it (4-times) in 2023. I told them. I never used it 4 times in 1 year.

I paid my monthly deductible and GEICO is claiming it wasn’t received and cancelled my policy. I have bent over backwards sending in paperwork, bank statements, etc. now they want to call my bank. It’s ridiculous. I have already had to open up my private bank statements and and wasn’t allowed to blur out anything.

I spoke to a live Agent by the name of Ashley (T is the last name initial). This woman was quick, patient and kind. She helped me cancel my policy in a timely manner and listened to me rant for a few. Her customer service is spectacular. Give Ashely T a raise!!!

Horrible customer service - spoke with Jenelle (**) and her supervisor Joshua (**). They were not helpful at all which is very disappointing considering I've been a Geico customer for a very long time.

The policy is pricey to begin with, but that’s the beginning of challenges that customer can face. Car breaking in are more common in Houston. Geico, only covers $40 labor for 4 hrs and up to I think $500 of total expense then owner has to pay for the cost. This is after the deductible. If you have any tint (mostly people get it during purchase) it’s not covered. What’s baffling was if 2 or 3 or 4 windows are broken, the amounts will still be the same. They discourage going to dealership and the reason they provide is dealership charges extra for everything. Lastly, please review policy before purchasing as any property within vehicle is not insured. Overall, it’s expensive and not custom to user needs. You can buy cheaper policies if you are anyways going to pay for the repairs and damages.

Geico did get my car completed 46 days later, they did do all the calibrations needed to make sure my car was safe. I have receipts from the dealer and everything appears to be working correctly. Adaptive radar cruise control, lane trace, lane assist, key-less entry and auto high beams. They corrected all the issues I had with the body work. This was very long process and very nerve-racking.

100% team Daniella and Ashley! As a divorced mom of college students, my budget is tight. I really needed to switch companies. Ashley was prompt in answering my call and very sweet to connect me with Daniella who then thoroughly went over the process and allowed time for me to ask questions and understand. I am so pleased with my results and am glad to be back as a prior customer. #dreamteam

I have had this auto insurance policy for 30 years. I have an impeccable record. They sent me a paper letter dropping us and made no other attempts to contact us. Four other family members are on this policy as well. I called repeatedly after opening the cancellation letter but there was no way to get through to anyone on the phone. Then I tried the website chat. I asked if they could drop the youngest family member (who got into an accident in a parking lot with an empty car) from the policy and still keep the coverage. They would not even discuss this option, even though I have been paying them on time in full for 30 years. Just doesn't feel like good business etiquette to me.

GEICO has a glitch in their billing. I paid my policy in full, as I always do given the slight discount that is applied for doing so. However, a few days later my account is billed over 100 USD for no substantive reason. Called customer support and they were of no help. Shame on you, GEICO. Will consider transferring my payments to another insurance company when my policy expires in July.

Are you kidding me Geico after a month? The Geico ARX shop calls me 4 hours before the pickup time and tells me. “Mr —customer- we can’t get the car to run, we think inverter might be damaged. The car keep cutting off. We are having it towed to the dealer." "Let me get this straight, you wasted month/$11000 putting it back together and are unsure if the inverter and hybrid battery are OK? Those are like the most expensive parts."

I am writing to express my extreme dissatisfaction and disappointment with the service I have received from GEICO. As a loyal customer for nine years, I have always trusted Geico for reliable coverage and attentive customer care. However, a recent experience has left me deeply dissatisfied and questioning the integrity of your company. After only 15 days of coverage with Geico, I made the decision to cancel my policy due to personal reasons. To my shock and dismay, I was charged an exorbitant 18% of the total premium as cancellation fees. This is an unreasonable and unjustifiable amount, especially considering the short duration of my coverage.

Jennifer ** has been a blessing, she’s been assisting me on a claim that’s 20 years old that I had no knowledge of, I moved to Florida in 2005 and wasn’t notified of my court date for trial by jury and spent 2 weeks in jail due to this. I moved to Ohio shortly after the incident and moved back to Georgia in 2019, when I tried to switch my driver license over to Georgia I was handed a notification from the DMV that my license was suspended, it had no names, phone numbers or addresses for me to contact and I asked the attendant what to do and she didn’t know so I started digging to figure out who to contact, eventually I found out it was Edward ** who had since retired, nobody knew who took over his claims so I contacted the corporate office and was connected with Scott ** and he informed me that I owed $27,460. From almost 20 years ago.

I was hit right in the middle of my passenger side of my car by a lady who pulled out of a parking lot without looking, her words. She got a ticket and admitted she just pulled out without stopping to look for cars. I was traveling about 5 miles an hour because I was coming up to a stop light. Since I said I saw her about to hit me, they gave me 20 % of the fault!!!! There was no way I could’ve reacted fast enough to avoid this accident. If anyone has ever been in an accident, you know that you see it right before it happens and there is nothing you can do to avoid it. If that were the case there would be no accidents according to GEICO. Because if you see it coming you should be able to avoid it. That makes no sense whatsoever. But, they have young kids who have probably never been in an accident reviewing cases and determining fault. I just want to give a heads up that GEICO is very unfair and will not fairly judge accidents..

I had GEICO insurance for 23 years. I was happy the first few years then my rates just kept going up. After 23 years with No Accidents or any damage to my car my rates went up again. The only service I ever used was roadside assistance a few times. After the last increase I called to tell them how unhappy with them I was and threatened to leave the company. They were not the least bit concerned-never tried once to work it out. No customer loyalty or respect!!! I just expected more after I was very loyal to them for 23 years and they did not care at all. I will never use them or recommend them to anyone ever again!!!

Over 3,300 for 6 months for 3 vehicles and no accidents and 1,600 for 1 motorcycle for 1 year, an increase of over $2,000 compared to last year, are y’all okay over there at Geico ? You poor things!!!! We switched to USAA for cars and we pay 1600 cheaper for the whole year and Progressive for Bike which is 1200 cheaper, for the same coverage!!!! Almost 13 years with Geico, y’all too funny over there byeeee!!!!

I am a 20+ year Geico insured victim of a geico grossly under-insured motorist found 100% at fault day one of violent wreck May 27, 2015. To date, I have not been paid a single dollar from my fully paid under-insured motorist coverage and nearly nine freakin years geico has and continues to put me through absolute hell worse that the wreck itself and that is saying a lot because I have a ton of ongoing medical issues, and told will likely need various treatments for chronic debilitating pain the rest of my life. Have had several surgeries and more in reviews at Stanford for numerous nerve blocks to my neck, right shoulder, lower back, will ultimately have permanent wires installed behind my upper and lower jaws to stabilize me teeth and jaws that caved in and broke crowns, etc., from the wreck.

I applied for a new policy on 1/10. I was informed that because I didn't have previous auto insurance within the last 6-months there would be a 14-day waiting period. However, they did make me give credit card info, so they could charge me at the time of approval (after the 14 days). Fourteen days later I contacted them and they said they need more info and that they had sent me a letter...in the MAIL.?? A week later, I still haven't received it. Anyway, at that time, they instructed on how to send the needed info and that it would take another week after receiving it. I sent it right away, and still have nothing. This is 2024. How can any company get anything accomplished using only Snail-mail? It's ridiculous. Now, it's another week later. I still don't have the letter sent to me, saying they need more info. I have no insurance, I can't get a live person on the phone and they've got my credit card hostage.

Don’t trust this company. I had asked for my policy to be cancelled and they never cancelled it. Leading me to owe them 230$ additional that should have been avoided if rep would have done their job. I was leaving because they don’t appreciate their customers. No discount for being loyal. They also have recorded lines but apparently pick and choose to record when it benefits them. I called multiple times prior to my due date and after and apparently they didn’t record the line and are unable to hold the customer service rep accountable for the false information she given me. The rep stated my policy would end on the 18th which was false. I recommend progressive or cure. This company is scamming people for little extra dollars when they are trying to leave to different insurers.

GEICO is the worst insurance company you could ever possibly choose! I beg of you to go elsewhere!!! They elaborated the daily rate of my policy to me, and it is very evident that I overpaid! They refuse to give me a refund and want to charge me an additional $120.58, when they owe me $154.23. They even threatened to turn over to collections knowing they have overcharged me on my policy!! DO NOT insure anything with GEICO!!! Terrible and poor customer service, no follow through, and they have zero competence!

They lie and stole. Never fixed my car, raked up 5400 and I had to buy a new car! Geico says nothing. My case is a little harder to prove since I have NO proof from the start, that I had no issues with my car before the stupid lady hit me cause she didn't see me! Screw Geico!

Weeks ago, my son let the lights on my car on and discharge my battery. Called Geico roadside assistance. Explained all the details, boom they send me the wrong towing vehicle. The guy start playing mechanic and I told the guy don't play with the car, car it's all electric don't use your booster. Guy don't take my advice and boost the car the opposite put negative into positive and positive into negative. He ends up blowing up my battery the main fuse of my car and burning out my alternator.

Geico not only cheats people, they do not care about their customers. Dan ** and his supervisor Evan ** do not bother calling back or responding to paying customers. Geico charges high for premium cars but if in an accident, cuts corners by using aftermarket parts which in turn devalue the car. I have not been in an accident in almost 30 years when they collected my high premiums for my BMWs, but want to skimp on reimbursing me for the repairs and gave me an unrealistic estimate, expecting me to accept the minimal compensation they offer to customers. I have yet to meet customer service representatives like Dan **! Stay away from this company. They deceive their customers and think they are above everyone else! It doesn't stop here; I have made a complaint with the NJ Banking and Insurance Division and will take it to court if needed. And as far as insurance is concerned, I will be looking for another, more customer-focused company.

I bought a policy online on a Friday. As of Monday afternoon, I couldn't access the account. I called, spent an hour on the phone with an agent who couldn't find the policy even though I'd received a "Welcome to the family" email. She found my payment of nearly $900 though. Two days later, still not able to access the site and secure proof of insurance documents, I received an email that I needed to sign a waiver of uninsured motorist coverage, something I never selected. I called again, spent 40 minutes on the phone, and decided to cancel the policy since I still had my old one from Esurance I'd been unable to cancel. The guy tells my refund will come through.

This company has gone downhill hard, they have no decency, I kept a policy for twenty years and because some stranger decided to get out of his lane and hit my vehicle, 0% my fault they decided to cancel my policy without so much as letting me know, so my insurance lapsed for ten days after patronizing these crooks for twenty years. I will NEVER do business with these people again, I am cancelling both my homeowner's insurance and my commercial insurance.

I have been a customer of Geico auto insurance for over 10 years. Just this month, I was alerted that my 6 month premium for 2 drivers and 2 vehicles (a 2015 Ford Fiesta and 2018 Lexus NX) would be increasing from $1,000 to $4,000, with absolutely no changes to coverage, no claims, no outstanding issues or late payments. I called and spoke with multiple people and nobody could give an explanation as to why this was happening and it was "just the best rate they can offer". It is clear Geico is doing something to remove customers they no longer want, but I have had 3 claims in 10 years, none of which made drastic changes to my premium or anything in the last 5 years since they have happened. Obviously I cancelled but it is ridiculous they do this to long time customers with no explanation and leave me to go find other insurance.

Regarding auto policy #** effective since 08/20/23. My complaint is that I paid 6 months in full 100% in August, then I got a bill in September stating I owed money. Angry and confused, I messaged GEICO to remove the balance. Their chat agent told me I had to call because they had no authority in chat. That didn't help me feel better. I called, eventually learning that there was a glitch in their system. Additionally, they never received my first document submission that I sent right after paying for my policy in full so they requested that I submitted it again. I complied and they acknowledged reception. I was told I didn't owe anything and that my account will get cleared up and my balance will return to $0 long before it would be due so there will be no lapse in coverage before renewal. I was told not to worry about it and it was impacting a lot of their customers. It was a mass issue and not just tied to me.

Charged 996 for replacement of back window. Cancel job through Geico. Paid 660 for glass replacement filed complaint with state of Florida, then rocks hit front window and they said they wanted pictures. OK. The reason was I drew up random. No it was because I reported them.

I've been with GEICO for many years, and their customer service and underwriting have recently become a nightmare to deal with. Over the past decade, we have had no tickets or accidents until two months ago when my son had his first accident. Underwriting claimed that we had lied about my son’s residence but it wasn’t that we had lied. It’s a comp Underwriting claimed that we had lied about my son’s residence but it wasn’t that we had lied. It’s a complicated issue six months. October through April he is at school made through September. He is at home in Colorado. I had called Geico to see if I needed to get a California policy but they said no since he is temporarily out in California only for school. The customer service agents also told me since the car or vehicle is in my name and I live in Colorado and it is registered in Colorado and that’s where it will be half the year then I need to stay with the Colorado policy.

POOR CUSTOMER SERVICE: After paying $250 every month for 3 years, I file my first claim. I send photos to my policy’s contact, and despite the damages, they estimate it at $1400, which is entirely insufficient. The repair shop confirms extensive damage but won’t take my car without an accurate estimate. After persistent calls, they reluctantly authorize using a “used” door and fixing the bumper, refusing to update the estimate despite the shop’s recommendation for a new one, displaying rude behavior. Unacceptable service, an incompetent response evident in the photos and their assessment. GEICO’s solution is to leave me without a car for months. Never again, GEICO.

Geico sold an Identity Theft Policy as an endorsement to the homeowners policy j purchased for 2023. I purchased a new homeowner policy for 2024 and did not elect nor authorize the Identity Theft policy on the new homeowners policy. Since they had my autopay information from last year's policy they took it on themselves to renew on Jan 9 and withdraw the premium from my bank on Jan 11. I notified them on Jan 11th that I did not want to renew and had not elected it as part of my new policy. GEICO and Iris® Powered by Generali cancelled the policy but refuses to refund my money that was withdrawn from my account without my permission. I have talked to 3 agents from Iris® Powered by Generali and 3 from GEICO and they still refuse to refund my money even though they have cancelled the coverage. Beware of this companies when you give them your bank info for automatic payments.

I have been with GEICO insurance company since 2014. I have no marks on my record or any past tickets. When I lived in the city of Rochester, my insurance was slightly higher. When I moved to Irondequoit NY my insurance decreased. I have renters insurance as well, which gives me a discount. On last November, I let my renter's insurance lapse. I contacted GEICO after receiving a higher bill. I was told once I reinstate renters insurance, my price would decrease. I paid $145 in December 2023. My payment for January is $179. I was told a new item was added to everyone's policy, but with declining offer it would give a discount. Still paying more than last month. I was told insurance has increased for all drivers! Where is my discount for bundling renters insurance? After 9 years of service, it's time to find an insurance company that values a customer great driving record.

I had Geico along with 4 other my house members who are my dependant. Geico cancelled my car insurance without calling me. They were taking money from my card and on 12/7/23 they cancelled my insurance. I was at shocked when I come to know as me, all my 4 family members were put to risk. When I was trying to reapplying on their site it was not taking payment and I called Geico around 9-10 pm on 1/8/24 but kept waiting for 30 minutes and then disconnected by a message that time is out without telling what is their time range. I then call Progressive and it took time as I have to apply from scratch. I was not expecting this from Geico and believe they do not care other people

My mother is being taken advantage of, She hasn't had any issues. No accidents, no tows, no tickets - nothing. A longstanding customer yet the new 2024 policy increased by 58% from 2023 without any coverage changes. I tried communicating with them however the chat agent (no direct person to speak to) did not care to find any resolution or direct me to someone that can help. I am grateful she hasn't needed to file any claims with them as I know they would do anything to not pay out. Go somewhere else!!

I have Geico good driver policy. In order to have this a part of my policy and get the discount from their extremely high rates I have to have it in all the time. Even if I'm not driving…. So for instance if I'm with someone else driving and that person speeds or brakes hard; geico doesn't know if it's me driving. Their representative admitted to me they can't differentiate from me or another driving yet I'm held responsible. They email me daily; text me daily; as well as threatening messages to raise my rates. Their commercials are the exact opposite of how they treat me.

I’ve had GEICO for 3 years and had my policy on auto pay, so because my payment was a day late they cancelled my entire policy and had no sympathy when I called and explained what happened, they called it a relapse and wanted me to pay another month upfront in order to reinstate my policy. Total trash. I wouldn’t recommend them to anyone. They don’t care about the consumers. They only care about your money.

I AM BANNING GEICO. My vehicle was struck by the debris of a truck that I was following and although I have uninsured motorist insurance, Geico will not honor the uninsured motorist portion of the policy. Although they should have covered me under uninsured motorist they decided not to because my car had not literally touched the other vehicle. To make things worse, they initially told me that I would covered under uninsured motorist insurance but, I'd need a police report. I spent several hours attempting to get a police report but the police do not respond to vehicle matters where there is no bodily harm so I reached back out to Geico and was told to call my adjuster (Scott) if I couldn't get a police report and he would help but Scott literally became very rude and mean to me so I called back to Geico and to complain about the call with Scott but Geico was not willing to help.

Geico attempted to deny a claim after my mother's car was stolen. The total loss was submitted, but the check was never sent to the bank, even though the car was found severely damaged. We contested Geico's decision and appealed to the insurance commissioner. We prevailed, and they compensated for the total loss. However, the ordeal they put me and my 81-year-old mother through is unacceptable.

This company is so beyond frustrating words cannot begin to explain. This is one example: I got t-boned because a Lyft driver without insurance and without lyft credentials blew a stop sign and totaled my car. I was 100% not at fault for this accident. GEICO tried to blame the whole thing on me and I had to go look up the RCW code FOR THEM to get out from wrongfully paying for this guy who hit me. This is how they operate 100% of the time. I had them for my insurer for 3+ years. I have a perfect driving record and they randomly just raised my rate almost double for no reason. Don't waste your time with these guys.

I received a cancellation notice for having a couple of back to back "no fault" accidents. How am I being punished? I can't control others driving! I paid the rates although they kept going up. I have excellent credit. A perfect driving record (not tickets or at fault accidents) and I was still cancelled! I received a letter with no real explanation or recourse to question or dispute the decision. How do they have ALL control even if you are paying six months in advance and not causing any accidents? Terrible underwriting decisions without merit or justification.

My spouse recently passed and Geico decided to go up by over 10% premium on my policy. I was the good driver he was not so good. How is this possible. What perimeters do you use because where I'm standing this is ludicrous. I lost the love of my life and am the much better driver and Geico raises my rates. They are no longer my insurance co. I now have progressive. So much better. I suggest you all review all your policies with Geico. With the saving you can take your mate out for dinner and a movie a few times. I'm not paid by this, just really angry with the system.

The worst car insurance company by far. They don't know the most basic information. I asked where I send the accident report to. They don't help to get the other person's insurance to pay when someone hits you in a crash. 2 times this year I was hit. Plain and straightforward and I had to go after the or other person's Insurance. Pay more for better service.

Geico has been the cheapest and best car insurance company I've ever had. The customer service is always on point. I had my car stolen a couple years back, and they made that experience as simple as possible. I still have them today and I traded my old car in for a new one. Again, the process was super easy and again, I had the cheapest rate by going through them. Highly recommend.

I know the rules in California have changed recently for Auto Insurance, however, the way that Geico is handeling it is absolutely horrible!! They make you apply for a quote online and then no one is availalbe to help, I've never felt more like a number in my life! AAA was so much better, I was treated like an actual human and although they made me wait for initial coverage, they let me speak to a live person over the phone and sent me all my policy documents with the future effecive date. Geico has lost my business for life!!! Do not bother with them, you will be so sorry.

After many many years of being a loyal customer with a Perfect driving record, GEICO literally more than DOUBLED with premiums because I hit a stationary object, small incident!!! They literally raised my premiums MORE THAN DOUBLE!!!!

They have recently gone through a change in CA, they are trying to spend less money on operations and now you can't reach a representative to solve a problem, everything is done online. Their online and app products leave you with a poorly designed interface to deal with your issue. It's the worst car insurance/customer service I've dealt with. DO NOT RECOMMEND!

I've been with Geico for the last 5 years. They told me don't get any accidents to be a loyal customer. Don't get any tickets and your rates will go down.... Complete lies. My rates have gone up 3 times in the last year. Not because of tickets, not because of bad driving or accidents, no. Because of covid and inflation. Things that have absolutely nothing to do with my driving record. No one's walking around with masks right now. My medical insurance hasn't gone up. My motorcycle insurance hasn't gone up. Geico is a joke. And when you do get an accident, they send you to the cheapest most unreliable place to do the work. A bunch of crooks.

The app that is mandatory to be logged into, keeps wanting to charge more money, by claiming that I have not activated it. After having dis used without technical department and customer services, they still can’t fix their app issues.

I am so pissed at Geico that I am looking for another insurance company even if I pay more. On my renewal on mid December their price went up by more than 15% and went looking for another company but their price was still close enough. End of December purchased two cars and added to policy, they gave me one price and ended up charging a different price, even after I repeatedly told them to give me the full 6 month rate, and I now find out that the price given was not the full 6 months so it was a lower number (but there is more to this).

They should not be allowed to display #1 customer service for auto insurance as they will not assist with quotes in NY or NJ. I tried online but the VIN could not be verified because the car is a 2024. The chat takes 20 to 25 minutes to speak with someone... and when you call in to speak with someone they just redirect you to the site! HELLO!! No. "Let me help you. Just go to the site and chat with a robot." Wait forever to get someone. Now that I am with the chat, they tell me that they can't help because I chose drive easy.... Why force us to chat with someone if they can't help with all services.

Initially GEICO gave us a very low price. We have been with them for many years. Our car was broken into and stripped of many parts. They repaired the car completely. Our renewal skyrocketed. They said it was not due to the car claim. Totally clean driving record. Very Disappointing! Could not afford! We had to get different insurance.

I have had auto insurance with Geico for almost 40 years and if you had ask me to write a review 2 or 3 years ago I would have given them a 4 star review from my history with them but recently is as if the company is trying to see how far they can go on premiums. Example 6 months ago my monthly bill increased $15.00 which is understandable considering the times now here, 6 months later my renewal will increase my monthly bill another $40.00 which would mean in the last 6 months my monthly bill will have increased to $55.00 With no accident or damages in over 6 years and even then it was minor. The excuse I got was parts and supplies have gone up. God forbid if I actually had a accident

I've had Geico for several years. At every renewal they raise my rate and say it's because of where I live. I was in 2 accidents in the last billing period which were not my fault and I did not use my insurance. They raised my rate $200 a month and said it's because I had 2 not-at-fault accidents. They said I was in a different risk area because of this. I was literally not doing anything wrong and I got hit. This could happen to anyone and they even deemed it not-at-fault. They didn't pay even 1 cent out and still raised my insurance by $200. They used to be a wonderful company and I would put up with them raising my rates literally at every renewal but this is too much and it's ridiculous. I wouldn't recommend them to my worst enemy.

Filed a claim because a car wash wrecked my truck. Car wash said they would pay but it wasn’t a guarantee so we filed a claim with GEICO. When we filed, we asked geico if they would pursue damages from the car wash for reimbursement. They said they MIGHT. THIS WAS TWO YEARS AGO. No response from geico for two years saying they were pursuing the car wash. Only communication from them was via email saying that claim was still open. Repair from body shop was $2,334. We paid $1,000 deductible, geico paid the rest. Geico sent us a $400 check and paid the rest of the balance to the body shop. We called the car wash to get reimbursed for ONLY the deductible, NOT THE WHOLE AMOUNT. It was the car wash’s fault so they happily paid us. Mind you, we haven’t heard from geico in TWO years. We didn’t know if they contacted the car wash to get OUR deductible back so we can get reimbursed for something that WASNT OUR FAULT.

I am writing this in hopes I can save people some trouble if they live in the Los Angeles County Area. I experienced Flooding Damages to my Vehicle on 08/20/23 when Tropical Storm Hilary hit the area. What seemed to be a clean-cut case turned into a nightmare that cost me $4,500 out of pocket. Please keep in mind that these claims adjusters will lie and they are not on your side. They will tell you what work to get done, and once the work is done they bring in a new adjuster who was not there to hear the account of the story to deny the claim. They understand that most folks do not understand insurance or a policy. They will take full advantage for their own gain. From claims adjusters, to supervisor, to management they are dismissive, rude, and doing their best not to support you.

I call for an auto quote and was given a quote of 768.00 a month for one vehicle, no incidents on driving record. I told the agent that's more than my rent. GEICO should be ashamed for quoting a rate like that, just thinking about Shaq is a representative for them. Shame on Shaq and Geico.

A Geico insured member hits our building. From there we are called fraudsters accused of being involved with their insured in causing the damage, this moved onto Geico making us chase them as they would not respond to emails and what phone calls they did converse in were filled with lies and deception imo. They seem to be using tactics I thought were exposed and long gone from today's insurance industry seemingly done to hold onto money as long as possible...I don't have Geico for insurance and NEVER will.

16+yrs with Geico, no accidents, premiums go up 10-20%/yr. Finally had my first claim with them (Nov 2023 deer strike, not-at-fault). My 2022 Nissan Leaf was bought for $32k last year, now Geico offering <50% of it's value after only 1yr, in this car market. They offer you less, hoping you'll agree, and if you fight hard enough they may throw a few $ your way but they know they have the advantage. It's a no-lose game for them and you're just a #. Unfortunate. Work with a local company instead who may care more or at least will be a better value. Do better Geico. Warren Buffett is still awesome though!

Rating: 1/5. As a policyholder with Geico I am utterly disappointed and appalled by the recent conduct of the company. Without my knowledge or consent, geico added another driver to my policy and unilaterally changed the policy premium, all under the guise of a so-called "system-generated risk and probability." This egregious behavior is a clear violation of trust and demonstrates a blatant disregard for ethical business practices.

I have been a Customer for 2 years, GEICO commits fraud by deceptively removing Collision and Comprehensive coverage to their Customers without telling them. They took $300 dollars from me for a Toyota Camry but after 14 days they removed my Collision coverage and DID NOT TELL me. I got into a car accident and now they refuse to cover the accident. The car is total. I'm stuck with $26,000 totaled car and car note. The insurance agent never told me about sending photos after I pay for full coverage. Absolutely demonic.

I have had car insurance with Geico for 10 years. I ended my policy yesterday, they took out double the amount for the Premium. When I called, it takes forever to get anyone on the phone. I called and had my check them stop one check and the other I will get refunded. Don't ever go on auto-pay, they feel they can do whatever they want. They said a mistake. Will never ever use them again.

I've been a long time GEICO customer for over 30 yrs! I've never had to use them for any accidents I've caused as I have been very lucky not to cause any. I finally needed them recently and when the Claims process is completed, I will be dropping them for their competitor. For example, I give them info they request, then they call and email me for the next few days after that requesting me to repeat the same information "their system" doesn't show. It's more than aggravating, it's unprofessional incompetence! The reason it's upsetting is because it's happened 5 times for various things EVEN after they have the info, they either lose it or simply are NOT the company they used to be.

Been with GEICO for over 15 years.. I bought a new truck with full coverage. I was quoted the wrong price. I looked at other competitors and saved over $500. When I spoke to an agent I felt like they didn't care or wanted any retention. I was just another customer who left.