GEICO Reviews

Currently as of Oct 1, 2025 attempting to work with Geico on a claim from a insurer that crashed into my car. They have misguided, misrepresented good intentions on getting my auto repaired and taken care of the property that was damaged as well. I would NEVER EVER recommend Geico to anyone. Unless you want to be sued....

Horrible customer experience trying to get an RMV form. I've been waiting all day for the form and my chat keeps getting disconnected. I've spent more time on hold than getting help and left in limbo, whether or not my form is actually being processed...

Complaint: On September 26, 2025, a GEICO representative quoted me $2,048.78 for my auto insurance renewal with $500,000/$500,000 liability limits, plus a $60 driving class discount once all drivers completed the course. This is the quote I expect GEICO to honor. Instead: GEICO has refused to honor that quote, leaving my policy at lower liability limits. My premium has been raised 26% over the last six months, without explanation, even though no such increase was approved in New Jersey. Calls and emails to GEICO’s executives, including CEO Todd Combs, have gone unanswered (last unanswered email: 10/1/25).

Geico is a TERRIBLE insurance carrier. I've been fighting with them for 6 months to get reimbursed for out of pocket expenses due to their customer causing an accident. I had to file the same paperwork twice and basically harass the adjuster assigned to my case because they didn't answer emails or return my calls. I still have not received the full reimbursement.

Called to make small changes to the policy, number of people waiting in line in front of me is 218! ... This is middle of the day, on Tuesday. Really sad and concerned with companies automating their system and basically eliminating people to provide competent adequate support, we are going to lose this world.

One of the worst experiences....ever. Changed to Geico to save money. Everything seemed okay at first, but when I called them a few weeks before my son turned 16... FOR A QUOTE...they added him to my policy against my wishes! All that I wanted was a quote. Then they refused to remove him! This caused my premium to SKYROCKET. So of course I jumped ship just as soon as I found a suitable replacement.

So far, 1 of the worst insurance companies I've ever dealt with. They don't want to talk to you - as they prefer you do everything online (unless you're signing up - they they'll talk to you to get your money). Was in a collision and they were the ABSOLUTE WORST.

They are running a scam. I have had Geico since 2016 when my children were teenagers and their cost was the lowest. Back in June,2025, I tried to remove drivers online. I noticed a couple of weeks later, they were not removed. When I tried again, I received a message that my account was locked and could not be accessed. I made multiple lengthy calls only to be told every time that their IT department was working on it. I was patient and waited 3 months, all the while my bank account was being debited each month. The rep from Geico said she couldn't even cancel my account. Finally, I had my bank stop payment. Of course, I got multiple emails threatening to cancel my account because my payment was declined. Somehow, they were still able to get in my account to do that! Good riddance!

We have been with them for eleven years. Our monthly premium was $190.00 a month, and we have pretty clean records. Our rates kept climbing to $220.00 then it was $265.00 two months ago. They just raised our monthly premium to $385.00 two months ago! Tonight at midnight they are fired. We are with Shelter Insurance now with more coverage, for $245.00 a month. That is like a $1,680.00 dollar savings a year! Our property tax is only $1,400.00 a year here in Missouri, that covers that and then some. See ya never Geico, I have no idea what happened to them. I have a lot of family members with Geico, I will be contacting about this situation.

Worst experience trying to obtain insurance I could imagine. You would have to be crazy to go with this company. They don't care at all about the customer experience and they put me in a really jeopardy of being without insurance because of their negligence. It's not worth any savings you may think you will get to go with such a dangerous company. Please don't fall for their low price point and sacrifice everything else.

Got into a wreck that wasn’t my fault 2 years ago. Well started having mechanical failures related to that wreck. So I took the advice of mechanic and submitted claim. They denied it within hours. Said she called the shop and they said it couldn’t be related. So I message the shop owner with the screen shot and he said she didn’t listen to a thing. So I’m forced to now get a lawyer. I dropped them as my insurance company. They say they care about safety. If they did they would’ve listened to the mechanic. As you can see in the screen shots that Geico doesn’t care and wants me to get a lawyer.

GEICO terrible customer service. Rates are not cheap. I just switched. Same coverage 200$ a month cheaper and GEICO wanted to give me an attitude after being a customer for years and overpaying. They need more job cuts obviously.

I purchased GEICO when I had to travel out of state for a job. The price was affordable. I had a 13 year old low mileage Hyundai Sonata. Everything was fine until another vehicle hit me. GEICO has a no-fault collision coverage. Apparently the offending driver knew about this and they filed a claim under my policy and received about $13,000 without notifying me. Since the other driver was at fault, I was expecting their insurance to pay. I was just ignored. When I agreed to file the claim with GEICO I was forced to buy a new car. GEICO told me my car is a total loss when it could be fix for $3K. GEICO defames their customers so my insurance rate was sky high.

GEICO is so much better than my previous provider, you can easily navigate through their app app and if you were to pay for roadside assistance they reimburse you for that. I love that I got full coverage on my newer car with them.

Hands down the worst insurance company on the planet. I have had nothing but bad experience with this company. My wife got hit in the passenger's side. We filed a claim except there was water damage where the car sit for a week for them to pick it up and it ruined our car radio and they are saying they will not fix it. I will never use them again and you can literally never get a hold of any adjuster or supervisors, and it's still not fixed. I'm currently fighting this battle. Steer clear of this company.

Service Was terrible has been Since I started my plan. My car engine blew I canceled my insurance do to the fact I’m not operating the vehicle and was intended on fixing they reported the issue to FLHSMV IMMEDIATELY To Try & get my DLs Suspended WHILE BEING NOTIFIED OF THE MECHANIC ISSUE WHICH Isn't Covered by the Garbage insurance plan that Cost over 160 monthly. They’re beyond Money Hungry and Need to Be Shut Down.

Hey GEICO, pretty disgusted about your stance on NOT firing Alysa ** for her disgraceful, hateful post on social media regarding the death of Charlie Kirk. Just know we will never be doing business again. This is NOT a political thing, this is a decent human being thing. Shame on you.

You will reap what you sow. How utterly disgusting of this company to put its head down and pretend their employees are not mocking and celebrating the death of a person. Do better Geico, I will be canceling my insurance with you. Absolutely disgusting behavior.

I spent 6 hours today shopping for quotes. I Talked to half a dozen agents, my email and phone are now constantly bombarded with adds from insurance companies. I had three different insurance companies deny me for coverage because they couldn't find my credit history (I'm Trans and changed my name about a year ago.) Geico insured me in less than 15 minutes (I thought that was just the add) and for literally a third of what amica and state farm denied me for. The process was so easy I had to stop and verify I was actually on the right website and not about to be scammed. I've never been so excited to pay a corporation $500.

Disgusting behavior by your employees. I'll never return to Geico.. Due to recent events and behavior I've seen from your employees and your absolute unwillingness to address the issue, I will never use your service again.

I had GEICO, so happy that I don’t anymore, rude customer service and their prices are insane. After learning about how they have decided to handle recent events I was more than happy to not be associated with them.

Good luck. I mean what more can I say... Good luck, hope sticking to your guns was worth it... In all honesty though worst customer experience of my life. Would never ever go back. Can't stand the communication.

My rate was ok but when I got a new car it multiplied by almost 7 times. I immediately canceled and got another policy. My policy is a fraction and my insurance agent is right here in town. Much better and I am much happier.

Attempting to update your payment method or enroll in AutoPay is currently broken (or at the very least is unable to provide a meaningful error message) and has been for days. This is a critical bug that absolutely no enterprise has an excuse for not fixing immediately. Incredible.

If you want headache, frustrations, incompetent, long wait on a call, repetitive request, claim hassle, etc, etc then go with Geico auto insurance. I never had such incompetent auto insurance company over 4 decades of driving. The left hand do not communicate with the right hand and seems the medulla oblongata is not operational in Geico. The process is repetitive and waste of your time, you have to follow up yourselves to acquire the info you need, etc, etc.

This company is a joke if I didn't have to give them a star. They would have a zero from me. I have had GEICO in the past and never had a problem with them. However, this time trying to get a policy, they decided that we did not qualify. I'm not even sure how that works out where my husband I have both older drivers, clean driving records, no claims, etc. Kind of weird for a company not wanting your money, but I'll never call them again.

A driver with Geico insurance ran a stop sign and t-boned the passenger side of our 2003 Lexus RX300. The highest estimate to fix the damage was almost 7k, and the lowest was just under 4k. We would've been satisfied with getting the work done, even if subpar (considering the price difference we assume it may have been), at the place that offered the lowest estimate, but the most Geico would pay was $2300, leaving us $1700 short of making things right! Thank goodness no one was injured in the accident because I'm certain it would have been a struggle that would've required a lawyer.

I would give zero stars if I could. I have been a GEICO customer for 7 years. I have used roadside assistance twice. The first time the service was awful, but I chalked it up to a fluke. Yesterday the service was so awful that I will be switching to another carrier ASAP. At 11:00 am on Saturday, September 6, my car broke down. I pulled over and arranged for GEICO’s Roadside Assistance. I was given a 90 minute estimate. After 90 minutes I called and learned that GEICO cancelled my request due to an inability to get ahold of me. Absolutely no attempts were made by GEICO or the tow company to contact me. I called GEICO at 12:40 pm to request another tow. I was told the second truck would arrive by 1:27 pm. After multiple missed estimates and calls to the company, the truck arrived just after 3:00 pm.

I let my policy lapse which was 100% my fault. I went online to pay to restart my account and received a random error message with no details except “please try again later”. I then tried the app and received a similar error. I called the customer support phone number and waited 2.5 hours before I had to hang up. I tried the website again and got much further, all the way to entering my debit card details. No matter how many times I entered the number, the website kept saying the field was empty. I tried the app again and just got the random error message again.

Hello Geico Team, I set up my insurance plan with Geico six months ago and received excellent assistance at that time. However, updating my policy has been a completely different experience. For the past week, I have been trying to update my plan and remove my ex-husband from it, but I have not been able to do this through the app. I have sent emails, contacted support, and even waited over 30 minutes on the phone without any response or resolution. This experience has been extremely frustrating, and I hope no one else has to go through this. I expect this issue to be addressed promptly.

The worst. Stranded on highway for tire repair. The agent just repeats herself over and over. Did not have good cell signal so she made it even worse. Just babbling. Couldn't find tow to come help us but stated if we found our own we can be reimbursed. Told me to take down an invoice number.. REALLY. LIKE I HAD A FRICKEN PEN AND PAPER.. ZERO STARS IF I CAN DO THAT.

My experience with Geico insurance was terrible. This company was very deceitful. My vehicle was stolen. I was told by the adjuster that I had to continue paying the insurance on the vehicle or the claim would be denied. The adjusters prolonged the investigation for more than a year. Then they lied on me, saying I committed insurance fraud and that I sold the thief the vehicle. I was never convicted of the lie. This is not a company you want to trust with insurance.

I was a Geico customer for over 20 years. 2 years ago, I was hit head on by another driver and sustained serious injuries. The other driver was the at-fault driver (ran a red light) which was reflected in the police report. The other driver was driving his friend's car and had no insurance, but the friend who owned the car (not involved in the accident) was also insured by Geico. The at-fault car owner's claims adjuster contacted me before my claims adjuster reached out, and he proceeded to treat me like garbage when I responded to his questions, even questioning my honesty when I misunderstood one of his questions due to the concussion I sustained.

Geico insurance is stringing me along as their insured rear-ended me and they are 100% at fault. They will not accept fall to the claim because they have not spoken to their insured. Even with police report and my insurance company showing them that they are 100% at fault I am getting the runaround. I can’t get my car fixed or a rental and I am losing precious time at work. I am so glad they are not my insurance company. My insurance company has reached out to them numerous times and is getting absolutely nowhere. Would never want to be insured by them.

GEICO is by far the most dishonest and unhelpful insurance company I’ve ever dealt with. I had two separate incidents that they refused to cover, and their excuses were nothing short of lies. Most shockingly, they told me I was “not eligible” for coverage after a deer hit—which is exactly the type of accident comprehensive coverage is supposed to handle. Instead of standing by their customers, they find loopholes, twist their wording, and leave you paying out of pocket when you need them most.

If there was a negative rating, they should get it. Customer of 16 yrs, 1 accident and rate instantly went from $579 to $1,068. The rep said you should go to another insurance company. Don't these people know if they ask me to leave after one incident in 16 yrs, they have taken my money as a donation. They get paid to cover accidents. It is simply dishonest and twisted to have company employees get paid to double my bill and disrespect and boot me out. Disgusting!!

I have been a GEICO customer since 2014, insuring up to three cars with them over the years. On August 23, 2025, my auto policy was canceled after only a two-day lapse in payment. When I called to reinstate my coverage, I was told I would need to pay $777 upfront due to “limited payment options.” At the same time, I had already made a payment of $88.54 on August 25, which I thought would go toward reinstatement. Instead, I was told this only covered a backdated balance for August 4–23.

Geico is a disaster. They charge different than what they offer us. It was 5 times more than what they show us. Moreover it is impossible to reach someone on the phone or email. We paid 120 USD for our policy but they increased to 600 without any notice. No accident, no traffic violations.

When I changed my vehicle they put the wrong VIN, when I realize (less than a month) I call to fix it. They never fixed it and it culminated with a penalty from the state for $160 and they were not able to give me even a credit in the next payment. Because of a mistake they made. Quite expensive because of their mistakes.

DO NOT GET GEICO EVER. Car was broken into and Geico was terrible from the jump. Told me they’d help me find a shop to take it to and get towed and I called back hours later to find nothing was set up. Then was told to take it to any shop to get it fixed. Someone from Geico called me DAYS LATER, saying I never should have taken my car there, like I’m the one who’s supposed to know this crap. Geico refused over and over again to cover the repairs. Geico sucked at communicating this entire process. My claims adjuster was switched halfway through and nobody ever told me and TO THIS DAY, I HAVE NEVER HEARD FROM THE NEW ONE.

I had the worst experience dealing with a glass claim. I had to call them at least 9 time. And every time I had to explain the same thing again and again, they keep missing my claim. Documents, they keep asking me to submit again and wait for 20 business day with unnecessary arguments. There was never a point where they said, "We have received your documents." It was such a big mess on a simple glass claim.

I absolutely loathe this company! I have had many policies through the years when they used to be better. They rarely ever take your calls and keep you holding and then keep referring you to the mobile app. They charge and overcharge high rates and mail you paper ID cards. Cheap! For all the money they make off of us. Then without fail, every time I had an issue and needed something supposedly covered under my policy, they found a loophole to keep from paying.

Geico is absolute garbage. I signed up for a policy with Geico on 5/27/25 because they were cheaper than my current provider upon renewal. Paid and set up autopay (as I have with every insurance provider). Got a notification in the app a month later, as I had downloaded it for the Drive Easy discount, that it had been "unable to record" my drives and upped my premium automatically. Confused, I reached out to their online chat and they confirmed it was an error on their end and that they fixed it, this was on 6/28/25. Assuming I was good, as the associate confirmed she just changed the policy and nothing else, I went on my way and didn't think about it.

If you hold a GEICO auto-insurance policy based on my experience, you need to be prepared to see your policy getting cancelled abruptly with little notice on flimsy grounds... see this completely false acquisition. "....We need additional information to reconsider renewing your policy... We would be happy to review a signed, dated and notarized letter listing all vehicles with their VINs stating they are not used for Turo or any other vehicle sharing platform." And this is after I sent them a signed 2 pager they emailed me to be filled. I have only 5 days for renewal and they have put be in a fix. They would beg for signing up for insurance and now have attitude that is preposterous. No wonder they are cheap!!! All I had done was several months back inquired about whether they insured scenarios like Turo. I never used Turo or any vehicle sharing platform. How ridiculous!!!

I got GEICO for about a month where they were charging me $742 a month for liability, I called to canceled and they told me submit a written request for cancellation, I did that right away but they waited 6 days to process it so now they’re charging me $391 talking about pay that or pay a cancellation fee, this is straight up a rip off!!!! I had a new insurance on 5/12, submitted the cancellation request by the 13th thru processed it by the 19th?!?

If I could rate my recent experience with Geico’s customer service any lower, I would. Trying to get assistance for a simple billing question has turned into a marathon of unanswered calls, dead-end numbers, and unhelpful conversations. I have dialed every single number listed on Geico’s website, each time hoping to finally connect with someone who can help. Instead, I was bounced around, left on hold, or redirected to voicemails that never returned my calls.

A couple of weeks ago I placed a call to customer service to discuss my bill. Prior to calling I attempted to postpone my payment online but was unable to do so. I called customer service and spoke with April. Let me start by saying I have called the customer service line a number of times throughout my many years (11) of being a customer and have never had a bad experience but I’ve never had an experience as great and thorough as I had with April. When I called my intent was to postpone my payment, when the call ended, not only was I able to postpone my payment, my monthly bill was SIGNIFICANTLY lowered. As April was researching the issue as to why I wasn’t able to postpone my payment online, she also checked to see if I could lower my $735 monthly payment. This has never been done before without me asking. I didn’t think I qualified for a lower payment. I was so grateful I literally broke down in tears on the phone.

Geico Review – Misleading Practices. I received an email from Geico encouraging me to come back because their rates had changed. I went through the process, got a quote, and was shown a huge discount—$494 less than my current policy. But the moment I reached the payment page, everything changed. The discount disappeared, and the “savings” I was promised were gone. When I chatted with a Geico agent to find out why, I was stunned by the response. I was told that whether or not an accident is your fault, it still counts against you. Their exact words: “The way claims are evaluated is based on statistics. When you have absolutely no claims on your prior record you can qualify for very preferred rates. That is why the application asks about incidents regardless of fault.”

I have never missed a car insurance payment. I had a very busy week, last week, and forgot to move money over from savings for my $170 insurance payment. The check bounced on 8/13. On the SAME DAY I went right on to their website and made my payment. Five days later, AFTER ALREADY GETTING A PAYMENT, they went back into my account and took ANOTHER $170. I immediately called and spoke to a rep that was ignorant as all hell, who proceeded to tell me that I'll have to wait till this check clears, and then they can start the process of giving my money back.

I am angry with Geico for representing a driver that is 100 percent at fault and denying the claim from Erie Insurance for the driver hitting my car making a turn into an Exxon gas station located at 8101 Belair Road in Baltimore County, MD without looking and the driver so angry yelling racist comments while we pulled into the Exxon gas station to discuss the accident. I had to call the police because of his crazy behavior. I stayed in my car while he was walking around cussing and telling me it was my fault and using racist language. This is one of the worst areas in Maryland besides Baltimore City.

Twice I have been told that there are no vendors in my area when I needed roadside assistance. The tow company told me Geico slow pays them so bad that they cancelled their agreement with Geico. I was told to handle it myself and submit a receipt for reimbursement. My renewal came up and I questioned why my rates went up, I was told they had to do a rate increase so they can pay claims. Unacceptable!!! I feel like with their roadside assistance so horribly wrong and they know they lost vendors and cannot provide the service yet keep taking money for it is wrong. Can you say class action lawsuit?

I did a inquiry about insurance with Geico and I am now getting a ton of junk mail due to that inquiry. I'm getting spammed as well with viruses which my web carrier is catching as well....Thank god I have a private email but BUYER BEWARE, THEY SELL ALL YOUR INFORMATION WHEN THEY GET YOUR COOKIES!!!!

Back in February of this year I was sitting at a hamburger place eating my hamburger in the parking lot when a big rig backed into me hitting my front end. I have a police bumper on the front which took most of the impact but there is internal damage which we found out later. Geico refuses to pay for the internal damage to my vehicle. I do not recommend Geico as an insurance company go to somebody else is more reputable and will fix your damage to your vehicle I was part and a big rig hit me so hard enough that my hamburger fell on the floor. 6 months into this and they refuse to pay for all damages. They kept telling me to take it to a body shop. There is no outside body damage. It's internal which I try to tell them and show them pictures of and they still refuse to pay for damages.

My wife was involved in a wreck approximately 4-5 months ago. The police determined that the other driver was at fault. We contacted the other driver's insurance which is GEICO and they approved the work. We are supposed take the car on 8-18-2025. Well they just called 8-14-2025 and informed us that they aren't approving the work. How in the world are they allowed to sell insurance in SC. Warning to those wanting Insurance. This company is a scam.

I had Geico car ins. since 06. Ii have 3 cars insured and I pay full 6 months in advance for a discount, one day I call them and notify that my kid got a job in another state, so I ask what was convenient (how about to cancel the policy one the car that the kid drives because the kid is not going to be here in my state using this car) that way I didn't have to pay for this car for the next 6months that I always pay in full. Well the person at the other side of the line told me NOT do that, leave it the way it is. Well 6 months past, then after I pay 6 more months I got a letter that my license was going to be canceled because of one of the cars, I call geico and ask, geico said that this specific car has no ins. since the past 5 months and I ask them ok so who decided this or who authorize this and geico said they don't know but on their computer said it's been canceled for the past 5 months, so I ask again well why geico didn't send me a refund for those 5 months?

Stay away from this Greedy Insurance. We were with it for years, then one time our we had a claim which is beyond our control, then this Greedy company just did not renew it. Never, never have Geico as your insurance.

Hard to find one thing they've told me that's true, not hollo wz or fully rotten...nearly killed by a DWI hit and run, I've missed several weeks of work, and I provided all information while they "did" their "investigation"... Insurance NEEDS to be broken up by congress, in some way... they're just one pig among a pack of them, but they're no better than that

I stuck with GEICO for 11 years. Never let my insurance lapse, always paid on time. What did I get for that? A bill for $734 a month for the bare minimum coverage in Massachusetts. Two thousand dollar collision deductible, no medical coverage, nothing extra. Finally I said screw it and got a quote from Progressive. Now I’m paying $300 a month, 59 percent less, and I’ve got way better coverage. My collision deductible is down to $500 with waiver. I have full medical/PIP. My comprehensive deductible is also down to $500. That’s $434 a month back in my pocket, more than $5,200 a year, for more protection. GEICO kept me stuck in some overpriced high-risk tier and never budged. Progressive treated me like a normal driver and stacked discounts. If you’ve been with GEICO forever, check around. You might find out they’ve been draining your wallet for years like they did to me.

I cancel them, rates double, moving to another state. They also take forever to pay you back from a cancel policy. Been over 4 business days to credit my credit card. I guess they trying milk me for more cash on my policy. I already have other new insurance.

For my very first time I have to get an SR-22. Over a week ago I was able to add it to my policy fairly easy. I have had to find transportation to and from work until I go to court. So for convenience I applied for an occupational license. I reach out to Geico yesterday via my app and the gentleman Nicholas was able to help retrieve the proper document since I was standing at the DMV and they stated Geico still hadn't sent the SR-22. After waiting an hour in line I show the counter lady my SR-22 email they sent for proof so I can get my license. She stated it was not filled out correctly by GEICO. I call to try to have them correct it and the insurance employee stated she can not help me with this, but she will submit it to another department which is where it needs to be corrected.

I've been a customer for a long time, and I have accident forgiveness... but I backed into a rock at less than 5mph while in a rental vehicle at an unfamiliar location. This caused a small dent in the bumper and was less than my deductible to repair. Geico didn't pay a cent towards the repair, but Hertz decided to report it to them anyway so my premium went up by over $80. I called and spent 50 minutes playing phone tag trying to get someone who could help. They all sympathized, understood that this shouldn't be happening, but nothing could be done.

It takes entirely too long to get someone on the phone, I’ve paid over 9,000 on my car before anything ever happened to it. Now it’s like I have to wait until you guys determine if it’s under your policy to get my car fixed. Honestly GEICO can do better. Anytime my car is involved in an accident with another insurance claim it moves faster, I have rentals, I have etc. However my own insurance gives me the runaround. The same insurance I pay 800+ dollars to a month but what’s fair in life?? NOTHING. Not even the people you choose to have coverage with. Not even the people you pay every single month for years!!! I’ve gave you guys more money than a car is worth!! I understand you guys trying to understand what happened but regardless I PAY YOU! I KEEP YOU IN BUSINESS! My car should be priority no matter the case. Do better! Be better! My car should have a repair date by the end of the week!

I had a horrible experience. At the end of a 1 hour conversation with 4 agents, I could not get a quote for my commercial auto insurance. It is unbelievable how incompetent agents work there. It was like collecting your information to sell to someone else. Not reliable at all, they can't even give a quote, instead they pass you from one agent to another and test your patience level.

Change my vehicle and they removed the auto payment. Then they charged me $300 cause it was removed. I called and complained cause it was Geico that removed it. Next month I going to with another company after 15 years with Geico.

Claim Adjuster, Diego ** is terrible! Very unprofessional! Showed up more than 2 hours late for my estimate appointment, without even one phone call to notify me of him being so late. He was Nonapologetic and not receptive to my questions. Negative news travels much faster than anything positive. I have nothing positive to share about my experience. I gladly cancelled my policy. Diego ** has no patience and a serious lack of communication!

I’ve been a loyal GEICO customer for over 18 years, and I’ve never experienced service as poor as what I recently encountered. I had a home equity policy through Arrowhead and never received any notification about appliance coverage. Instead, the only letter I received was a cancellation notice — with no prior communication or explanation. When I contacted customer service, I was passed back and forth between GEICO and Arrowhead. No one took ownership of the issue, and no one was interested in actually helping. I was told to contact Arrowhead directly, even though my policy has always been through GEICO. This is unacceptable.

I paid my bill on my due date and received my confirmation # saying thank you for your payment. However something told me to go check my insurance policy and when I did it was cancelled. It was cancelled on the same day I had made that payment was I still had time. My policy had said pay before are on the date so I did. However it was still cancelled before that date and a payment was made. Now I've been on hold for more than two hours, me calling from two different phones and been transferred more than 5 times.. Nothing has been resolved. It's been 3 HOURS now and they still trying to fix it. I've spoken to 7 people already. Everyone says I'll fix it one moment and transfer me again, HORRIBLE Company. QUICK to take our money

Do not under any circumstances let them set up auto-pay. They play so many games it's horrendous. Impossible to speak to unless you are ok with robot's non-human answers that mean nothing. They just lost our homeowners and automobile policies. Never again.

Geico has to be one of the worst insurance companies. They get you with the rate and then downplay your claim. It’s $50k to repair my boat. They come with $16k. Lol. What a joke, it’s the adjuster job to make the CEO richer. I get it but at least be fair and they are far from that, then they send you through the ringer as if my bank account, phone records and who I was with and where I was plays a part. I’m starting to see Geico be scamming people. They must get some kinda bonus for not paying claims. Not only that I haven’t spoken to anyone with a good attitude by far. These big insurance companies be out to rob people.

I just got a quote from GEICO rep. In Connecticut. I have 3 cars. 2024 Corvette 2023 Toyota Rav , 2021 Ford F-150. They quoted me $2250 for 6 months coverage. I have Progressive Insurance direct and don't pay agency commission. Progressive charges me only $1160 for 6 months. I have checked with at least a dozen auto insurance companies and they are all too high. No one can beat Progressive Insurance. GEICO quoted same as my Progressive quote. GEICO rep. Said they have to quote more than Progressive due to higher operation cost. Sounds like they are just greedy.

Customer service = polite but no flexibility or trying to understand customers. Cannot even extend days needed to submit documents. It feels as if one is talking to robots! No sense of humanity! ‘If not submit items A and B, will cancel your policy' is a regular at GEICO! Disappointing!

The worst company in the world. Don’t choose Geico. They didn’t do anything if You need help. They don’t even care about your good driving history 10+ years. I do not recommend doing business with this company.

GEICO approved an incomplete repair, then ghosted me — I had to pay out of pocket. Geico authorized and paid for a repair on my 2024 Toyota Corolla Hybrid, but the shop didn’t finish the job. My alignment was never corrected and the repair was never complete, which led to dangerous drivability issues and destroyed my tires over time.

Terrible insurance company. Their phone lines keep you waiting for over 2.5h!!! I want to cancel my policy but they're deliberately making it extra difficult. Do not go with Geico! They are the worst!

GEICO is the worst and unethical insurance company. In October 2022, I was driving through a green light at an intersection when one of their policyholders ran a red light and T-boned my car. Despite the clear circumstances, GEICO refused to compensate me for my loss and instead tried to place the blame on me. Their handling of the situation has been completely unethical, and nearly three years later, I'm still entangled in a legal battle with them. It’s deeply disappointing and, frankly, a stain on Berkshire Hathaway’s reputation.

This is insane!! I’ve been trying to get ahold of them to restart my claim for over 2 hours!! They won’t let me do it online, I have to speak to an agent!! I’m over it!! Y’all just lost out on my business and the $77 I owe you!! Goodbye and good luck!!

I have been insured with Geico for more than 10 years. This morning I went out to drive to work, my car battery was dead. I live in South Florida and it's 91 degrees outside. I had to be to work in 45 minutes. I used the app to get roadside assistance. I received a text stating help would be there in an hour. !0 minutes later help arrived. I was only 20 minutes late for work. I am so grateful for the quick response time. Thank you Geico!

Geico is a scam. Their app doesn't work. I sent in a cancelation for auto insurance and Geico is saying I owe them almost $400. I canceled the policy on June 3 and even sent in documents and still they are saying I have not so they kept my insurance on until they decided to cancel it on June 20. They are scams. Althea also stated that they are raising everyone's premiums but I have asked more than 5 customers and none of their premiums were increased. Furthermore I have a great driving record and still they raised it. I don't recommend 100 time. Do not fall for this scam of an insurance company. Now I am stuck with a bill that I already canceled in time so that I wouldn't have a balance.

Spoke with George from Geico in Georgia, was trying to cancel my car insurance. Went over my insurance, tried to get the lowest price for me, made me think about it. Kept me as a customer so far, will rethink it overnight.

All the bad reviews I've read are spot on to what I'm experiencing with GEICO. No knowledge, not helpful for a accident not my fault, which is listed on the report and still giving the runaround. Do not use Geico for your insurance. It's time for us to come together and get these scam insurances off the market. All these years you don't use them and when you finally need them, they're no help. Y'all owe some money.

Horrible service!! I canceled my policy with them because I found alternative (progressive) that was $700 cheaper. Semi annually. I am due a refund of over 1000.00. When I canceled I was told 7-10 business days for refund deposit. It has been over 30 days. No refund. I have tried to call/ text chat with ANYONE....each time is same...no live policy, no account, sorry, then disconnected. Geico raised my insurance slightly EVERY renewal. With no cause. After 4 years my rate is now $1400 + higher annually than progressive for EXACT same coverages!! Geico is horrible!!

I bought a policy in Geico that cost $211 monthly. I paid the first month but the next month, all of a sudden they changed my payment amount to $472. It doesn't make sense! It's more than a double of the first payment. They just fooled me at first so I can just buy the policy and get stuck with it! Don't get fooled! Geico played me!

My car was recently stolen and, thankfully, recovered albeit with some damage. GEICO claim agents were with me from the time I reported the theft until all the damage done was fixed and my car was returned to me better than ever. GEICO reps made a very stressful time less so by providing continuous communication (via phone, email and text); answering all my questions; and coordinating tow and auto body repairs. GEICO enabled me to relax and focus on other things by providing seamless support throughout this entire experience. I've been a GEICO customer for 35 years and they have NEVER let me down.

I added a car to my policy and the customer service rep gave me my new cost for the month and the following months. When I went to pay the bill the cost was over $50 more. When I contacted them to find out why it was higher, the customer service representative and her supervisor told me too bad, there is nothing they can do and to basically suck it up and pay it. Said things like “everyone gets an unexpected bill” and “there is nothing we can do to change it” and their solution was they would talk to the rep that misinformed me and give him “feedback “. ZERO help at all. Feedback doesn’t fix the problem except for future clients, but what about me who has been with them for over five years with ZERO accidents.

I have the GEICO app and it charges motorcycles separately from other vehicles even though I have the card in the app.. They were not taking out for the other vehicles. And my auto insurance got canceled. Been on hold for an hour and 6 minutes currently waiting for them to answer to redo my insurance because it won't let me in the worthless app. They have until I finish cooking and eating my food and I'm going on the computer to look elsewhere. Utterly ridiculous.

What a horrific experience! 5 hours over 2 weeks to make a simple policy change on a homeowner's policy. The customer service is terrible, talent level. No one knows how to do their job and when they hit a hurdle they transfer you to another agent and you have to start over.

I had Geico a few years ago. After getting married again we decided to join our drivers under the same policy. Geico asked for an excessive amount of documentation. They sent a physical letter in the mail and gave us 8 days to respond. We received the letter with 2 days to spare and suggested we send back the letter via USPS. The other suggestion was to send documents to them via email. The documents they were requesting was very vague including a "questionnaire" which asked or more information than a home loan.

First and foremost, they have been overcharging me for years. Initially, I accepted the high rate, believing it was due to my spouse's relatively new driving record in the United States, despite him being in his 40s. He immigrated from another country and is an excellent driver. However, he has now been here long enough to establish a clean track record, just like I have, with no accidents or tickets. I expected my rate to decrease after two years, but instead, it actually increased.

I went online to get a quote the quote seemed good and once I put in my credit card info. Then another screen popped up and said it’s actually more than double that cost and they had already ran my credit card for the previously agreed upon amount. And they wanted to charge an additional 400 on top of that to start my policy. I thought this was a scam! How are you going to get me to agree to 300 for 6 months then say sorry it’s $700 for 6 months? Scammers!!

God awful claims handling (auto claims adjuster would take 5-10 business days to return calls. It got to the point I had to contact other Geico reps to get in contact with him. This was after calling 3-4 times per week. Claim is still not settled. Canceled my policy without notice stating non payment (setup for autopay and everything is current).

I wanted a quote for an extra driver, I entered the app to ask for the quote and immediately they added the third driver, without my approval or knowledge. When I was about to pay my next monthly payment, the payment was much higher. They added the driver without my approval!

My payments were fine until they randomly increased my monthly rate without notifying me that it would increase, when I went to ask why this happened they blamed it on inflation. I believe they did this in a sneaky way so people didn't have a chance to cancel before payment to find a new source. Don't choose GEICO, they are not a good service. My friend had an even worse time with them and they charged her a whole bunch of sneaky fees.

What a waste of money. They charge you 10.00 a mile over 15 miles. There are a lot of ripoff mechanics everywhere but you end up paying an arm and a leg to get towed to a place you trust. Just unfair. High premiums and this on top of that. Shop around. There are way better companies out there with better prices and service.

If I could give 0 stars I would. They issued my policy wrong TWICE - both times with ADDITIONAL CHARGES. They told me to sign a legal-required form, DID NOT SEND TO ME FOR THE ENTIRETY OF MY POLICY.

Was rear ended by an individual that was covered by Geico. Police came and did a report. I filed the claim with Geico. Individual refused to answer his phone and would not respond to any of their requests. As a result Geico refuses to pay the claim. So because he will not reply to their requests, he is not held responsible for it. Most of the blame belongs to Concord Police in North Carolina. Officer refused to write him a violation because he felt the driver was already having a bad day. I guess I'm going to drop my insurance and sign up with GEICO. If I am ever in a wreck and at fault as long as I don't respond when they call, I am off the hook. Now we all know how it works.

No one answers the phone. I've been trying to call for the past week and I would wait for at least an hour but no one answers. I tried to chat with a representative and was #18 in line for 2 hours. I would not recommend to friends or family. Seek car insurance elsewhere.

Hit by drunk driver. My truck was totaled, they claim they give enough to replace it. They don't. Then once they tell you it's totaled. They only give you 3 more days with the rental. If you're working full time, how the hell is that enough time or notice to find a replacement vehicle. Get the BS amount of money they give you, deposit it, wait for it to clear in your bank, then find a replacement vehicle. Especially when their "equivalent options" were 400 miles away. In MUCH. WORSE. CONDITIONS. If you get someone named Kevin* helping you at GEICO. Be warned He's incapable of empathy, and doesn't care you're screwed. Much the sentiment I get from 90% of the people I talked to they employ.

If I could give them “zero” stars, I would. Please forgive my small rant but here goes. Backdrop: I have had Geico car insurance for 10 years with 3 different cars without any problems. Last year, they increased my premium without any notice. I was able to contact a live representative who explained (without any apologies) that all car insurers are increasing premiums because of (mainly) increased costs due to uninsured motorists. Okay, I guess I have to take it on the chin, so I stayed.

Geico is overpriced and isn’t clear when speaking to customers. I had an issue where I had to break my autopay and pay late. This has happened before. I was aware I’d need to do a double payment. Today I was informed I’d have to make 3 now just this month. When I explained this hasn’t happened in the past, they said it’s new earlier this year which is false because I had to do this earlier in the year. The rep I spoke to then had zero issues and understood my predicament. They won’t enroll me in autopay again until I make 3 payments total this month. Absolutely ridiculous.

1st time dealing with Geico Auto Insurance for Windshield glass damage replacement, been paying them for past 6 years without any claims. I never knew or expected it to be so bad, like no words to explain. Misleading information on Geico app- I am glad I called as the app told $50 deductible would be applicable if the Windshield needs replacement or is repaired outside their recommended service center. But when I called today, they say they will only pay a fraction of the amount and the rest would be out of pocket plus deductible that I would be responsible for. So, question- why am I paying for Insurance; having paid more than $15k- (forget the interest that would accrue if I invest that somewhere) in last 5 years and now they will cover $1038 for windshield replacement. That is insane and simply fraud.

Ryan a Mgr with Geico insurance is a liar! He added wrong information about what really went on with our conversation!! Again, it was all recorded!! And that's why we left!!!! HORRIBLE CUSTOMER SERVICE.

GEICO has taken a steep dive in customer service quality. One of their biggest mistakes was removing the Spanish-speaking staff—people who clearly understood what good service means. The current representatives are unhelpful, offer no solutions, and just go in circles repeating the same thing over and over again without providing any viable options.

Back in March, I called to request that my policy which was a bundle deal at that time be canceled. I was informed that the policy would be canceled and a refund check would be sent over to my mortgage company. Since the check was more than $10,000, it would go directly to the lender and not to me as per company policy. To date, the payment has NOT been received by my mortgage company. I have been calling about this missing payment since April 15th (check your records) and each time, I was told that the payment was sent out.

I've been with Geico for over 20 years in February I moved from NYS to NC and purchased a new vehicle. Customer seemed over whelmed with this transaction as if they'd never had a customer move from state to state and purchase a new vehicle. The people on the phone don't listen to UNDERSTAND but listen to RESPOND. Many are condescending and have to customer service patience.. I'm definitely on the verge of changing insurance companies and SOON. 😱😱😱😱

I have been on the phone waiting for a customer agent to help me on this number for more than 6 hours. I can’t do anything on the app or through the virtual chat. They ask me to call this number. I have been doing this the past week now different hours.

I have been with GEICO over twenty years and I clearly see loyalty means nothing to this insurance company. My motorcycle insurance lapsed over a two week period due to having to replace my credit card due to fraud. However in the state of Virginia your license will be suspended due to insurance lapse. Also there are several fees attached, but can be prevented if you pay your insurance company and ask them to cover the time frame that was lapse which Geico chose not to do. Instead they notified DMV and a major fee was imposed after having 5 cars insured and no accidents after twenty years.

She got my quote beating all competitors within 10 minutes. Easy to talk to. Really nurtured me through the process. I’m going to tell everybody I know about GEICO. And they even informed me about getting a lower rate with a good driver review after 6 months. Awesome work Selena.

If I could give zero stars, I would. My experience with Geico and their claims adjuster Bruce ** was incredibly frustrating, unprofessional, and frankly unsafe. After a rear-end collision, my car was sent to a Geico-approved body shop. When I went to pick it up on July 7, both of my rear tires were dangerously deflated--one at 11 psi, the other at 19 psi--after sitting at the shop for over a week. These tires were in good condition before the accident and clearly should have been inspected and replaced.

I called with a couple of questions after someone scratched my car. I told them I did not want to place a claim. I was told they were not doing so. A couple of months later, I’m checking rates with another insurance company and was given a great quote. When I accepted the quote and the final quote came, it was $500 higher than the original, because I had a claim for an accident that Geico had reported. I never file a claim or used my insurance with Geico. When I called Geico to see why there was a claim on my record, I was told that was the terms of my policy and couldn’t be changed. I argued with them, but they didn’t care. Terrible service and business practices. I suggest customers stay away from Geico.

I have a Geico policy you can see is fully paid. Full coverage with additional costs for towing and rental car. My car stolen 06/30/25. Claims adjuster Denise today 07/09/25 still waiting to verify coverage. Her supervisor Ebony has not returned my call. I've verified coverage through the 800 number. Denise can't take my word I have coverage. I'm 57, Thyroid Cancer, beginning stages of liver and kidney failure and have had to walk to and from work in this extreme summer heat, in the dark, in rain, in storms. 9 days. I have called every number or dept I can at Geico. When I get through this claim I will not be a Geico customer and I do not recommend others.

Extremely Disappointing Experience. This has been one of the worst insurance experiences I’ve had. The app constantly tracks your location and driving behavior, even when you’re just a passenger, and unfairly penalizes you. It seems more focused on making you look like a bad driver rather than rewarding safe habits. Despite careful driving, the system fails to credit good driving points, which feels intentionally misleading. I’ll definitely be switching to Progressive once this policy ends. I would not recommend this company to anyone looking for fair or reliable coverage.

The worst insurance!! Do not even think on getting it. I've been with this insurance company for several years. Never had an accident/claim. Yesterday a rock chip my windshield. I placed a claim and they are making excuses to replace the windshield because I try to patch it first. This company lacks honesty, care for customers, and fairness. Don’t get this insurance; they don’t have any respect for their customers.

Prices are very high and they have the most horrible customer service ever! I highly do not recommend everyone to stay away from Geico. Prices are very high and they have the most horrible customer service ever! I highly do not recommend everyone to stay away from Geico!!! Stay Away!

This place is a scam. My mom was sent an letter stating her insurance was canceled due to her driver's license supposedly being suspended, though it wasn't, so I called them and they informed me that it was not canceled. A week later, my mom wondered why they hadn't taken out the monthly fees, so I called them again and discovered that it was indeed canceled, so now she has to pay a fee for going without insurance for a few days.. Find someone else for your insurance needs!

STOP CALLING MY HOUSE. IF I WANTED YOUR INSURANCE I WOULD CALL YOU. YOU ARE NOW BLOCKED. I'll make sure all my friends know how you harass people to buy your crappy insurance. A good company wouldn't have to do this.

My disappointment is in the Claims Department. One of their customers backed into the side of my car and destroyed most of it. The original estimate they offered was about $5k. The total costs ended up being a little over $14k. After an uncountable amount of back-and-forth phone calls, I still had to pay an out-of-pocket cost of $168 before I could get my vehicle back. They refused to pay for 2 hours of man labor and for return shipping costs on the wrong parts they ordered.

GEICO is the worst experience I’ve had with an insurance company. They added my daughter to my auto policy without my authorization, then sent me an email saying, “Thanks for reaching out — Your daughter has been added to your policy.” That is completely false — I never made any such request. Shortly after, they sent me an unexpected bill for $536.11. When I called customer service to dispute the charge, I was pressured into signing a driver exclusion waiver with the understanding that it would remove her from the policy and reverse the charge. I signed the waiver as instructed, but GEICO refused to issue a refund.

I am uncertain as to why the agent proceeded in the manner they did. My sole intention in contacting GEICO was to inquire about the cost of adding coverage to an existing insurance policy or to explore more affordable insurance options for my son. At no point did I provide authorization or consent to be charged for any services. As my son is already covered under his own insurance policy.

I have Geico auto policy for years. Their charges are clear for the policy. Then I have discounts. Their billing software does not show how discounts are applied. I spoke to a few agents. Today Aaron from service department answered. He said quote "discount is included in the payment". He did not explain simple math. Regular price minus discount equal final total price. Their billing does not show regular price. I consider this a wrong billing. Be aware of Geico billing policy. We must take them to court.

Would give 0 stars if able to. 8 years of continued insurance with them apparently doesn't mean anything if you've made one payment mistake. Change your debit card, miss a payment, get in an accident, call to clarify and rectify and reactivate insurance, all for them to tell you no. I would abandon this company ASAP.

I don't typically write consumer reviews. While navigating their website has always been clunky and aggravating, it's the customer service that finally sent me over the edge. To clarify, this is the 3rd time I've tried to get an answer to what was a very simple question. It's clear that this is a pattern, not an anomaly. I currently have auto, homeowners, and identity theft policies with them. I received a 'do not reply' email stating that my identity theft would be auto-renewing, but if I wanted to update my account, to go online or call to make changes. No account #, link, phone number, website or any other contact info was provided. I figured once I logged into my online profile, I'd find that account. Wrong. My auto and homeowner policies were there, but not identity theft. What ensued was a time-wasting, pointless search for that section, a phone number, anything to help me locate my account. I decided to use the chat function.

I was involved in an auto accident. Their 24/7 Customer Service is a lie. I started calling 1 hr my accident to file a claim. 3 different phone numbers and were put in the call queue for 30 mins, no answer so I decided to file the claim through the app. They sent me a link, opened the link, then it required to log in, which then it gave me an error saying couldn't recognize my info. Tried user name/email/policy number so then requested forgot user name or reset password so after several attempts they blocked me temporarily for 2 hours before trying again. Next attempt was the 3rd number I tried, was connected to a live chat agent. Well after 10 mins, Ashely said, "Wait let me see if a claim been filed..."

My husband was involved in a hit and run. The bumper and taillight was damaged. We made a police report and then a claim with GEICO. My husband then drove the car to and from work. Noticed the car was making a noise which was not there before and reported to GEICO. The representative then accused him of being a liar and that she was going to report us if this is a fraud. We then spoke to another representative who sent us to collision from an estimate on the repairs. This was last time we spoke to an actual person and everything else was emails. We go to collision, drop the car off then basically waited a week thinking the car is being repaired but was then sent an email stating an inspector is coming. The inspector stated that the car is a total loss and offer money. We ask how was the car a total loss if it's still drivable and they stated that there's damages that we can't see (When we said that we was accused of fraud).

Please explain when you add a “young” driver and then after 5 months when they are going to college out of state and you want to remove that person from the your policy…. The original premium was around $134USD for me alone/liability only. Then went up to $230ish USD with the young driver under 19.., then when I say remove her from my premium is now $183USD for me alone….Now keep in mind all this is under a year!!! Shame on Geico. Then I went and got insurance quote from from a top rated insurance company. For $125USD/liability only. In my opinion shame on Geico for treating a very long time customer like that.🥺

I been with Geico on and off for 30 yrs (1995) and it has always been more expensive but worth the money because the prices go down and 24hr customer service and very efficient service. I don’t know what happened but the prices are too expensive and not worth the money now. Barely customer service agents and long wait times, I’m writing this review while on a second call about the same matter because after on a wait time for so long I had to call back twice today. Earlier I was disconnected.

TRASH!!!! I have been trying to remove 2 vehicles from my policy for 2 months. Geico's response is there's a computer glitch that is causing the system to not remove the vehicles. In addition, I'm still paying the premium because the glitch is preventing anyone from making any changes to the policy!!!!

I suggest not to use this insurance. It is terrible when it comes to an issue. They take lots of issues to fixed anything. They added my sobrina to my policy. Send them couple of prove of my new address and they just didn't want to help. Leli don't know If that's her real name didn't want to give me her full name claiming she is the supervisor. Didn't want to help al all. Don't use it. You will regret it later.

I’ve been with Geico for about seven years and without warning, after adding a Tesla, I wanted to see what it would look like if I was to consider a ridesharing. I did not register the vehicle with any rideshare company, and they without a phone call sent me an email notification that my policy is being canceled with no consideration meaning that even though I proved to them, I’m not using it for rideshare. They don’t care if they’re canceling the policy.

Geico, very unprofessional, not very nice, very unorganized, I knew more about what was going on with my case. They did move slow with processing my claim! I got treated like crap because the person who hit me from behind did not have insurance. Once they discovered that they started treating me like a crap.. Beware if you are in a car accident and it involves messing up something mechanically under your hood. Geico will make sure to not pay for it if they can and say that it had nothing to do with the car accident.. I’m not sure on the medical side. Thank God I wasn’t badly injured from my car accident... The claim adjuster was very manipulative and played games with me. They had me so stressed out he and the paint and body shop Caliber both got out of paying /for the mechanics of my vehicle that was caused because of the car accident..

I would give 0 stars to this company. They took my money and still cancelled my policy and when I tried to get it back they give me the run around. I would advise a dead man to go with this car insurance company. I would spray bug killer on that lizard and take my business elsewhere point blank period.

Car insurance is such a shady business in my opinion. Rates are going up astronomically that it's honestly becoming unaffordable. I was paying jut over $500 for a 6 month premium that after 6 months went up to over $700 and now another 6 months later (12 months total) the rate is now almost $950! And that is with the "drive easy" safe driver discount which brings me to my other biggest gripe about this coverage. The drive easy Geico app is the worst "drive safe" app I have used. It is frequently inaccurate. I live in Chicago and use public transportation A LOT but the app always thinks I am driving and marks my score down (because city bus driving). I have to go into the app EVERY DAY to update it to say I was not a driver.

I had Geico for a long time but one claim with hitting a deer was the end of my Geico time for me. Because I cannot prove that no damage was done to my vehicle before I hit a deer Geico will not cover the damage done to my vehicle. If you want coverage for your vehicle without any hassle do not have this company as your insurance. I've paid a lot of money for insurance for a vehicle to be covered and I am left with damages and the policy that is useless to me.

The Good: Roadside Assistance, Reliable, Fun vintage commercials (just saying)😄. The Bad: No bundle discounts (not in my area anyway) therefore higher premiums; Long telephone hold times (I have waited 45 mins+). I stayed with them 10+ years. I have seen much worse insurance companies than GEICO.

Horrible communication! Geico change my policy from full coverage to liability without my knowledge or notification. My car got damaged so I called in to file a claim as you should. That's when I was getting the runaround about things. Was told two different things on the way they stated they have sent me notification that I never received until I canceled my policy. Now I'm stuck with a damaged car.

I would give 0 stars if I could. I was rear ended by a GEICO customer. I submitted pictures of the accident including my rear bumper cover with the impression of the GEICO customer's front bumper... It was a clear impression. This was during morning rush hour on a highway... No injuries so no police were called. GEICO insured refused to answer their calls for a statement, and as a result, GEICO deemed their insured were not legally liable. So I guess if you are GEICO customer and are at fault in an accident, just actively refuse to answer them to make a statement and you won't be deemed at fault. *Lesson learned-you hear if there are no injuries, don't call the police, just exchange insurance and go on your way. WRONG-DO NOT DO THIS. Call the police even if just for them to make notes on the incident. TDI (Texas Department of Insurance) complaint has been made.

Denied! That is what you will hear if you file a claim with Geico when animals decide to attack your RV. My husband and I pulled our 5th wheel out of storage from its winter hibernation, anxious to get the rv cleaned and ready to use for the season. We soon discovered that racoons ripped chunks of the roof membrane; we were horrified. Taking a deep breath, I said, let's call Geico and tell them what happened and get this fixed! We called, explained what happened, and 3 days later after they told us to send in photos and give a recorded statement we got an answer- DENIED!

This is a robbery company. I started a policy on May 17 for $1,312 (6-month term), but the dealership was unable to provide the car. I contacted customer service to delay the start date, and they advised me to cancel and restart the policy. So, I canceled it on May 17. I restarted a new policy on Saturday, June 7, but the price increased significantly to $2,099. This jump seems unreasonable. They just said this increase for risk assessment, not able to change.

I was in a fender bender in May 2025 where a GEICO policyholder rear ended me. It was a small accident, so I made the mistake of not calling the police to make a police report. I did take photos, but GEICO denied my accident claim, and didn’t even send anyone to look at the damage to my car. Make sure that if you are ever in an accident with a GEICO policyholder especially if the accident was their fault to always have a police officer come and make a police report. Taking photos of the damage is not enough for GEICO to pay for the repairs to your vehicle, even if their policyholder was at fault for the accident. They told me I needed to get more proof such as video proof or witnesses of the accident. That’s nearly impossible to get! GEICO fits the cliche of insurance companies finding any way to get out of paying for vehicle damages their policyholders cause.

Stay away from GEICO. They lure you in with a $400 rate, and in just 2 months I was paying $700.. without changing anything in my policy. Now they’re justifying a $1,600 increase over 6 months just because I removed autopay. No accidents, no violations... just pure greed. This company is a scam. Find real insurance elsewhere.

If you could give them a 0 I would. DON'T GET HIT BY ONE OF THEIR DRIVERS!!! They make all this money but won’t pay out when they want to total out a car with less than 9k of damage and the car isn’t that old. Been fighting with them for months regarding my only car and then paying it off what I owe. They won’t come up 2k more to cover the loan on the car but yet the are a big time company that makes millions each year. Just hurt the ones trying to live day in an out. Bc of your drugged up driver who ran a stop sign and hit me.

Someone filed a false claim against me. I provided evidences corroborating the false claim. Instead of them to exercise due diligence on the case, they just went ahead to settle the person without any sort of investigation.

GEICO has an amazing price… yes, they do. It’s very competitive. But, the assistance it’s terrible. 50 min on a call waiting to be answered. Sundays, please don’t need them. They will NOT have people answering. Request to cancel the policy on May 23. Since today, never received the cancellation papers/neither the remaining balance from my policy. Mailing letter about cancellation, non coverage or anything like that, they send you every single day if they could. Terrible service, terrible a workers, not prepared nor proper trained. A company of this size, only the price can be something to maintain them active.

Phone service used to be prompt last time I called (3 years ago). Now their phone support for general inquiries is non existent (2+hours wait times). Claim service is good. Currently have policy up for renewal. Will call around and likely not renew.

Geico canceled my insurance because I didn’t wanna sign up for auto pay. They told me I would have to pay for two months since I didn’t wanna sign up for auto pay so basically saying I got to paid double for one month. If I don’t they would cancel my insurance after I been with them for over 6 years.

I have been driving since I was 18yo, I am 52yo now. In the 34y I've been driving I have been insured by Geico. For 20 of those years I have never been pulled over, stopped, run a red light camera or in anyway had a moving violation, my record since 18yo is 100% clean zero zip nada....I've never missed a payment EVER! So 3 weeks ago I am walking my motorcycle out of the Garage and forget that I parked my wife's car in a new spot and I back the bike into the door panel of the car and put a dent in it along with a scrape...tow hitch on moto did the damage. So being a responsible adult I call Geico and file a claim to get it fixed...I am 100% believing that this will in NO WAY raise my rates as it was an unoccupied car and a bike that was not operated on a public roadway.

I have been insured by this company for 20 years and now today they want to cancel my full coverage insurance because of one claim in 2020. I have a clean driving record and only 1 accident in 20 years. I can't even say what I want because I'm so disappointed in this trash company. Bottom line don't get Geico. They'll take your money for 20 years, pay out one claim then cancel. Bunch of chooches.

I have been a loyal Geico policy holder for my auto insurance for well over 20 years. I am a retired veteran and never had any issues with Geico until now. About a year ago I chose to cancel my policy because I was going to sell my truck and move to Alaska. Then some personal issues came up with a family member that I needed to take care of. You see, my mom has been diagnosed with dementia and the early onset of Alzheimer's. I had just recently left my job but I had my retirement from the military as income. I have been living with her and trying to take care of her the best I can. She has forgotten how to cook different foods and she was an awesome cook being a farm girl from Kansas. It has been painful to watch when I have to explain how to make something as simple as a taco.

GEICO lies, misleads and deceives the public. When caught and challenged, they fabricate dates and information. They refuse to surrender transcripts of correspondence. You are passed from one person to another, each giving conflicting information, each saying the previous person was wrong. In court, their appointed attorney used foul and vulgar language when speaking with me in the hall but was respectful when in front of the judge. When I asked him why (in front of the judge) he was silent. Stay away from Geico.

They will try to charge for unearned premium after you cancel! Happened on auto + motorcycle policies. I canceled today on anniversary of contract... Rep wants to tell me there will be an additional bill coming. I explained to her is no earned premium. She said I'd be sent to collections!!! Very bad, no good, unfair, and not right business practice!!

Absolutely disgraceful online chat agents Gaionna B and Whitney D. They both lied about Roadside Assistance help. So utterly bizarre they would tell me there was a limit on roadside help to 3 times per 6 months and the other one tells me 6 times and then I read online there’s no limit. I pay 1000 every six months for two cars and can’t even get honest truthful help. What a disgrace and a mess GEICO is. I’m cancelling them.

Hail claim on a new car. No Geico adjusters in the city area. So they asked for pics. I sent in dozens. Claim came back weeks after dealing with them. 927 dollars. Took it to a body shop, price for repairs is well over 17k. This means they need to send an adjuster out to fight the body shop. This will delay weeks if not months. They are rude on the phone and keep saying the storms across the nation are causing the delays. It's just a poorly ran company that fails to pay out what they owe.

Geico insurance recently denied an add'l $300 claim for an electrical issue that was the result of a rear-end collision. The issue was discovered when picking up the vehicle from the repair shop. We have been loyal Geico customers for auto and home insurance for 20 years. Once the claim is settled and the rental car is returned we will be seeking a new insurance carrier. We have made zero claims with Geico and they let their customer go for $300. They don't care about service or their customers.

What is delaying the claim filed by Chris ** on 5/6? How long will the investigation take? It is glaring from pictures that the other party is guilty as she hit him on the side. He backed out of the driveway before her & she backed into our car on the side. Picture attached. Any time he calls, it's always the same answer, "We are still investigating." He never get called back.

I’ve been a customer prior to. I opened a new policy, never had issues. They sent me a dumb questionnaire for the underwriting team for what reason IDK. Then decided to drop me and called me a fraud, there is nothing about me that is fraudulent. I had to submit all of this information which in my opinion should have been brought to my attention initially!!! Never have experienced such disrespect in my life. When I originally applied I went thru an agent.. How was this missed upon applying? They could’ve received all of this information when I applied to begin with. I mentioned my accident, speeding tickets, everything. I will never ever, ever trust them with my business. Screw, you guys honestly.

The website, I will tell you now, will literally have you tearing your hair out trying to do anything. Then once you get it done, it may or may not stay changed. I've taken my granddaughter off as a driver 3 times. As for billing, you have to pay close attention. We have always paid our car insurance monthly, ALWAYS, and it's on auto pay. This month when the notice popped up in my text messages that the payment was about to come out in 2 days, it wasn't for the monthly amount, it was for SIX months. Called Geico and the dude had the nerve to claim I changed it to every 6 months myself. I would never do that because I wouldn't have enough money in the bank to pay it.

I called Geico to get my vehicle towed being they are my insurance company and they did great as far as customer service and all but they never informed me I could find my own towing service once I told them I needed a faster tow besides 60 minutes. We ended up waiting with delays from the driver and all from the company provided for us for almost 4 hrs. When trying to reach both companies, I had trouble until I finally called the 800 number for Geico and reached someone after several tries. I'm very, VERY disgruntled with both companies and C&C Towing does not stay on top of their tickets as promised. Bad customer service.

I am a federal employee, Geico claims to be for military and federal employees but they have been robbing me for the past few years, it is never easy to reach to them and speak to someone. I joined AAA and saved $200/month for better services than Geico ever provided me with. Stay away from them if you want better coverage and save money.

I am a retired 65 year old with good driving record, no accidents, no tickets, I have been driving since 2005. My insurance bill went from 186$ to 245$ for no reason. They force autopay and high prices. Other 3 insurance companies are worse. They are price gouging monopolies that make us pay for other people's accidents. They should charge the person that had the accident not the people who have good driving record. It is not fair. We have no choice but to deal with them because insurance is required to drive and other companies take advantage of people and charge more. They are worse.

I’m really disappointed with Geico. I called and got my quote and was satisfied so switched everything over. We discussed EVERYTHING including my husband’s 2 speeding tickets from 2 and 3 years ago where he was going 5 mph over. That’s it. No accidents. My record is perfect with no tickets! She said she saw them and assured me my quote included them because she ran the DMV report right then on our call. I got everything situated, paid in full for 6 months and after my hour long phone call, we were finally done. Then, I get a letter a week later saying I owe an EXTRA $240 because their underwriters found my husband’s 2 speeding tickets. I was PISSED. Are you kidding me?!?!

I was in involved in a collision with a GEICO customer who rear ended my vehicle when I called Geico customer service to report this incident they advised me that they have to contact their customer to hear his side of story. I had video and pictures to prove my case. After several called to Geico they told me that they can’t get a hold of their customer and if they can’t get a hold of him after seven days they will approve my case. Well after 9 days waiting they denied my case and told me I am to call my own insurance and pay for damages. I asked them what happened to wait 7 days, they said we made a mistake and our policy is if we cannot get a hold of our customer we have to deny your case. I immediately hired an attorney and they were forced to open my case again. Terrible customer service.

Raised my rates, SIGNIFICANTLY, for absolutely no reason whatsoever. Trying to contact a live person is impossible. I tried for 3 days, each day sitting on hold for an actual live person, for at LEAST 2 hours. The third day, I put my phone on speaker and went about my day. After just under 6 hours I was disconnected. They tell you to do everything online and even to use the live chat. The live chat is NOT a live chat! All it does is run you around in circles, again and again, no matter what you try doing. It's only there to take your money.

All insurance companies are scammers. But I use GEICO right now but I’m shopping around for another premium. GEICO drive easy program is a complete scam. The app is garbage and literally makes up hard braking slip-ups. They penalize you if you drive after 10 p.m. and say you are more at risk at night.. Nonsense.. You are more at risk during the day while there are much more cars on the road, but this clueless company doesn’t understand that.

Awful. So many mistakes it seems intentional. They setup vehicle insurance in the wrong state. Even called them right after the policy was made active that they have set up the insurance to the wrong state which they said they corrected. The state the vehicle should have been insured in suspended my license for having the vehicle uninsured. Cost me $152 in fines to get the vehicle out of suspension for the lack of insurance.

On april 22 I have called GEICO for insurance stamp on my new purchase vehicle, then I received after 30 mins, forwarded to the dealership. 2 days later RMV rejected my new Reg of my vehicle due to insured date cannot be more than 30 days in the future. April 24 2025, 2:10pm I have contact geico once again, for new corrected stamp which I found out the Signed RTA form I received from geico date was july 10 2025 instead of april 23 2025. I stated to the agent wanted to know that is the reason why RMV rejection, the agent have deny geico have sent out any email on my policy on april 22 which is incorrect, as the RTA form I received is on april 22 2025.12:32pm. Also said new stamp will send to dealer and to my email in few mins.

After two accidents by two different people on my policy Geico cancelled us. I called to have it reinstated and was strung along for several weeks. I was quoted a new price for a renewal and then given reasons why I hadn't received new cards or a quote in writing. Each time I heard "It should take 3 business days". Jasmine, Myra, Alena quoted me a specific price and said it will be renewed to be patient. Today, the last day of my policy I was told it was not renewed. I had just made the payment for my bundled renters insurance. They gave me the runaround for weeks. Customer service outright lied to me. Horrible customer service, absolutely horrible.

This has been one of the poorest customer experiences I’ve ever had. My car was stored for 7 months, and I was promised a 75% refund upon removal. It's been over 4 months since then, and I have yet to receive the refund or even a single update regarding the status—despite making numerous follow-up calls. On top of that, I have been charged extra on every renewal without any explanation or justification. There has been no accountability or resolution provided for the issues. This experience has been incredibly frustrating and disappointing, and I would strongly caution others before enrolling to GEICO's services.

I had been a customer for 10+ years. Tried to call them last week and this week. Tried multiple phone numbers on hold each time 30-45 minutes. Never reached anyone. Signed with another company who gladly canceled my policy with Geico. Unfortunate, was a good company.

Geico – Disappointing, Dishonest, and Disrespectful. We’ve been loyal Geico customers, paying over $1,000/month for three vehicles, with a spotless claim history. Unfortunately, when it came time to actually use the service — for the first time — Geico failed us miserably. My Tesla was vandalized in a Gainesville parking lot. The damage was clear: a dent on the back passenger side (no paint damage), and a shattered roof glass. Pretty straightforward, right? Not for Geico.

My car was broken into a few days ago during the weekend. When I filed a claim, I was sent a link for a web based “photo inspection” of the damage. Unfortunately, the link failed and there was no one to resend it as it was outside of normal business hours. I didn’t receive a new one until after I had taken my car in for repairs. I reached out multiple times and it came down the being told that I was basically out of luck since there was no way to do the inspection after the repairs had been completed and they will not accept photos taken outside of that one website. Basically, good luck if anything fails outside of normal business hours and you actually want to get your car fixed in a reasonable time. I’m having to pay out of pocket for everything despite having photos of the damage, a police reports number and paying monthly for years.

The worst customer service ever!! They decided to increase my billing amount from 105 to 290 for no reason at all!! Calling them to try to fix this problem, we went back and forth for many wasted hours on the phone and when they finally told me to cancel because they can not fix it. After canceling they sent me a bill of additional 92$ to pay. I called a representative and he told me they can do this. Worst company ever

Because GEICO takes so long for negotiations it’s almost not worth having insurance. My car was in the shop for 35 days and still done completed due to GEICO delaying negotiations and approval. UNBELIEVABLE. No coverage for a rental car now due to their multiple delays. I do my part and pay monthly premiums on time… because I promise you GEICO does NOT allow delays when it comes to them getting their payments!!! I’m also a business owner and am extremely disappointed in how GEICO runs their business. Don’t waste your time with them…. Not worth it in the end!!!

Geico is fraud insurance company, I have two vehicles that has Geico insurance policy and I have called in the toll free number of geico when I purchased policy. I had specific asked for a full coverage for both of my vehicle and that how they have quoted me and sold me the policy. One of my car got in accident and when I called to claim my damages, geico customer services tells me that I do not have a full coverage on my vehicle that was in accident. I had specific asked the customer service that I have asked for full coverage and I bought this coverage on phone talking to one of your agent but they are falsefully telling me that I have bought this policy online according to their record and they completely denying the claim. They are scam company and I will advise everyone to stay from such scam company.

I am a LONG time GEICO customer, never a problem or an accident. I added my son to my policy which skyrocketed my Premiums, but it only took the Agent about 5 minutes to add him. My son decided the Premiums were simply too much, found a better option, and I called back 30 MINUTES LATER and asked to have him removed. Nope. They needed signed paperwork, proof of other insurance, a cover letter, etc. That was several days ago. He's STILL on my account, the Premiums are still there, and I am being held hostage by GEICO who is refusing to remove someone from my policy who was on it for literally less than 30 minutes. Meanwhile, my Premiums keep going up every few months for zero reason. I am so pissed off.

I was in a hit and run back in January 25, a truck slammed into my car on the hwy going about 75/80 (per police) while I was going about 60. Needless to say my car is totally destroyed as is my faith in Geico insurance company. I’ve had Geico for yrs and by the end of 2024 I switched to Progressive because while I had my insurance set up on automatic payment I had to get a whole new bank account because of fraud, I didn’t have a chance to switch over all my automatic payments yet so it messed up my payments with Geico, they wanted the rest of the payments due for the 6 month premium which I didn’t have at the time so I switched to Progressive, They offered all of which I had at Geico and a lower deductible for about $20 more.

The absolute worst experience I have ever encountered with car insurance. They have unprofessional adjusters, specifically Cameron **, who are completely incompetent at their jobs. I was involved in an accident where a large truck backed into my parked car with the engine turned off, and somehow the individual who hit me was able to lie, resulting in the negligent adjusters deeming it a 50/50 liability fault. I've never witnessed such incompetence throughout the entire process, not to mention the lack of investigation (I had to do all the legwork for Cameron **, who seemed disinterested and probably should find a different, less demanding job that he can manage better) and genuine interest in uncovering the truth or root cause. It's appalling, and I would advise everyone to steer clear of GEICO.

Geico will do everything they can to push you to sign a settlement to limit what they have to pay and transfer their responsibilities to you, even before they know your injuries. They care zero about you, they care only about their wallet. Find your insurance anywhere else.

After adding two random individuals to my policy and billing me for the increase, I canceled my policy. They told me this is normal policy to just add people to your account if they have the same address as the policy holder at the DMV. Well if you are renting and moved into a home recently the past person still has the address in their ID. I have been at this address for 6 months however. Now that I know they do this often. I am done with them.

On Jan 31st I dropped off my vehicle at a body shop for repairs for an accident that my vehicle was parked and unattended. So naturally I had to get a rental car through GEICO. Geico took 14 days to give the approval to work on the vehicle. So 1/2 way through the rental agreement the body shop was allowed to start work. It has now been 37 days meaning geico said, "Too bad the rental's on you". The other insurance company doesn't know how to answer the phone either so geico is throwing the $500 deductible and the $400 rental bill at me. So this accident that I wasn't involved in is costing me $900 and geico answer is, "There's nothing we can do". Lost a customer and gained a lawsuit. Terrible service.

I signed up for an auto insurance policy with Geico and coverage started on 2/3/2025. At no time during my enrollment did the agent request any additional supporting documents to have my policy remain active. I received a letter in the mail stating Geico required additional documents (copy of DL, documentation of proof of residency [utility bill during active policy period], proof of auto ownership, copy of previous auto declaration page. I emailed the documents, which I believed were an unreasonable request. Geico states that have 24-48 hrs to review documents. I then received an email 2 days later stating that some of the documents did not meet their requirements, ie document was not within policy service dates.

Geico is the epitome of corporate greed. They profited $39B last year by gouging customers, denying claims, and frivolous charges. In 2023, I switched from Geico to Progressive (best decision ever). 3 months later, I received a collection notice in the mail on behalf of Geico for $122. Collection agency couldn’t provide any details as to what the charges were for (unscrupulous). With the negative mark on my credit and hopes of buying a house soon, I reluctantly settled the bill for a lower amount and asked that they remove it from my credit, they refused.

Loyal customer over 25 years... No claims except a few glass claims, in the last 4 years my premium has rose over 300%! 2015 truck with max detectable and a 2000 car with comp only. $1950.00 for 6 months. No Tickets No accidents... They do not care...

I have been with GEICO for around 12 years. Today 2/20/25 as I was going to retrieve my VIN number for my vehicle I went to the app and found out GEICO had cancelled my policy. I was told that the explanation was that I went with a different company. I told her, no I have not sought any quotes from any other insurance company for a long time...maybe a year or two. Then she tells me I owe a fee of $35 to have my policy reinstated. I have a very tight budget as I work for a local huge retailer who pays crap to their hard working employees to survive on. So instead of getting my car registration sticker updated I now have to wait until it is overdue when I will have the full amount. My daughter who was with GEICO changed her coverage on the exact date that my policy was cancelled. GEICO has a very poor training system, auditing processes and procedures. Sad! I do not recommend this company.

I have NEVER been treated as I have been with Geico and made to feel like my nervousness to drive a wrecked vehicle is MY ISSUE. Their client is the one that was messing around in the snow (with a child in the car) and caused this accident. Blowing thru a stop sign.

Geico is guilty of the classic bait and switch. I went online to get a quote for two vehicles and the quote was a lot less than other companies had quoted me. It prompted me to make a payment for $153 which was supposed to be my monthly payment and then I find out later that the actual monthly payment was $273. This is very misleading and had I made that payment I would have been stuck with an overpriced policy.

My son was a loyal customer for YEARS! His rates were just raised again after a hike 6 months ago. He was increased to $476 monthly for 2 vehicles. I just switched him to StateFarm for $134 a month. Geico is literally robbing people. Do yourself a favor and look into switching.

Insurance was cancelled 2 weeks after initially enrolling and paying full premium costs. Was told due to not completing Additional Driver document (for a 7 & 8 yr old). Informed this rep that this information was not requested or communicated by their rep at time of enrollment. They commented that we intentionally did not provide this information (provided false information).

Geico customer loyalty very bad. Claim 11/24 - still incomplete, repairs not done - would not call, email me. Tried to send me $$ for the estimate just to get rid of me - claimed repair shop did this and that. I have proof with pictures, video of repair shop taking $ from GEICO and not doing the work - Geico corporate and parent company contacted. They are totally incompetent to complete a claim - keep handing it off to someone else - could tell more!

GEICO puts huge profit margins above people. Almost $4000 for low to no coverage on three old cars. Received a new rate from competitor that is 2.5 times less. Their financials show GEICO grew their profits 2x since 2022. I conclude they are a big part of the reason why we are having massive car insurance inflation. These type of parasitic companies should be avoided at all costs.

Proceed with caution with any dealings with GEICO, My Husband car was hit from behind [2019 Toyota Camry]. GEICO totaled the car out before accessing the damage, sent a tow truck to savage the car, I refused to give them the car, Adjuster said he heard the air bags was deployed [Which was not true]. My husband is living on disability. Filed a complaint on these scammers.

Beware. This company is a rip off. I was charged $22.50 for 1 minute of coverage when I canceled my policy. DO NOT DO BUSINESS WITH THESE SCAMMERS. They raised my rates $50 a month for not paying the total 6 months upfront.

I had a really frustrating experience with Geico recently, and honestly, it left me feeling pretty disappointed. I completed a six-hour driver’s course for $12, excited to get the defense driving discount. When I called to let them know I finished, the rep told me I wasn’t eligible because the discount is only for customers 50 and older. That was never mentioned when I first asked about it, and while I did see that info later on their website, I trusted what the rep told me initially. As a loyal customer of two years, I’m extremely disappointed in the lack of clarity and communication. It’s a real letdown, especially since I’ve had good experiences with them before.

Erik ** was a great rep and helped out so much with quotes. 5 star service. He found me a great price on my new car and tried to find other ways to discount. I’m pleased with the service and care they provide.

We got into an extremely minor car accident in a parking lot and they took the other driver’s word over ours. The other driver had Progressive and said he was parked when the accident happened but he was actually pulling out at the same time as us and we hit the side of his car with our back bumper. We submitted photos but they still wrote on the claim that the guy was parked. So they took the word of the other driver over their own customers who has paid them for 15 years straight with a clean driving record.

Would give a fire and sue rating if possible!!! You wouldn't believe me even if you seen what happened. Have had Geico for years and so has my wife, (my wife ends up taking herself off our policy and starting her own). Now we have 2 policy's totally separate having nothing to do with each others including bill address etc. My plan is up for renewal and of course they tell me I have to wait for an email for a new price (for no reason since nothing has changed). 3 weeks later I call in and sit on the phone for 4 5 hrs being belittled and treated so rude. I'm amazed on how this company is even still allowed to do business in NY (this phone call was recorded and there is proof of the unprofessional way things were handled). Not to mention they block my phone number and my wife's and cancel my wife's policy at the exact moment the manager tells me he is done speaking with me.

Geico insurance does not pay their claims. They change police reports when it’s minor accidents. Now I have to drive a smashed up car because they don’t pay their claim. I was rear ended on the freeway by a Geico customer, and now they will not pay the claim.

Hi everyone, never ever buy GEICO policy. Claim department is 3rd class, they don’t care about customer, just they are trying to make money. They are unprofessional. I have 2 cars and condo policy. I canceled my all policy.

Glad to know we have paid Geico for auto insurance for well over 20 years to be treated like crap, they don't send an adjuster out for over 2 weeks after my daughter was involved in a hit and run right before the holidays (so we know why the adjuster was late) so now we are hit with a bill for over $1,000 for extra rental dates. I will be shopping for an insurance company that actually does what you pay for! It's like dealing with the government. They take your $ but never pay when they are suppose to. Don't waste your time with Geico. Go somewhere else!

I was with Geico for 3 years and have noticed that they are steadily declining. This is why I left: I got a policy and paid upfront 6 months, at the end I got a lower quote from another company and decided to leave geico. So I informed them I would not be renewing my policy. They then tried to charge me a fee stating it was my last payment. I already paid in advance for my entire policy. Now they sent it to collections. So just know that even if you pay in advance for your service they will charge you more for whatever they can make up, and they try to charge you to leave them and go elsewhere. I will never do business with them again.

This is absolutely the worst insurance company in the world. I thought May was bad but Geico is 10 times worse. The adjuster sat on his ** for a week before he decide to process my claim. If they don't listen to a word anybody says they got their heads stuck clear up their ** and they only want to do things their way which is severely wrong. They don't take care of the accident victims or nothing they should on us so again do not get this insurance. Geico sucks majorly. They are the worst insurance companies to ever have.. and here's something that had to come back and put this back in when I asked about you recommend it won't allow you to hit no. Because there's no way I'd recommend anybody to have Geico.

All was good until it was time to activate my account. Reset password didn't work (you're supposed to create a new one, like everywhere else) and customer service went back and forth acting like they were doing something for almost 20 minutes (after waiting for an agent) just to tell me there was nothing they could do. Garbage service coupled with incompetence and laziness.