GEICO Reviews

I just got a quote from GEICO rep. In Connecticut. I have 3 cars. 2024 Corvette 2023 Toyota Rav , 2021 Ford F-150. They quoted me $2250 for 6 months coverage. I have Progressive Insurance direct and don't pay agency commission. Progressive charges me only $1160 for 6 months. I have checked with at least a dozen auto insurance companies and they are all too high. No one can beat Progressive Insurance. GEICO quoted same as my Progressive quote. GEICO rep. Said they have to quote more than Progressive due to higher operation cost. Sounds like they are just greedy.

Customer service = polite but no flexibility or trying to understand customers. Cannot even extend days needed to submit documents. It feels as if one is talking to robots! No sense of humanity! ‘If not submit items A and B, will cancel your policy' is a regular at GEICO! Disappointing!

The worst company in the world. Don’t choose Geico. They didn’t do anything if You need help. They don’t even care about your good driving history 10+ years. I do not recommend doing business with this company.

GEICO approved an incomplete repair, then ghosted me — I had to pay out of pocket. Geico authorized and paid for a repair on my 2024 Toyota Corolla Hybrid, but the shop didn’t finish the job. My alignment was never corrected and the repair was never complete, which led to dangerous drivability issues and destroyed my tires over time.

Terrible insurance company. Their phone lines keep you waiting for over 2.5h!!! I want to cancel my policy but they're deliberately making it extra difficult. Do not go with Geico! They are the worst!

GEICO is the worst and unethical insurance company. In October 2022, I was driving through a green light at an intersection when one of their policyholders ran a red light and T-boned my car. Despite the clear circumstances, GEICO refused to compensate me for my loss and instead tried to place the blame on me. Their handling of the situation has been completely unethical, and nearly three years later, I'm still entangled in a legal battle with them. It’s deeply disappointing and, frankly, a stain on Berkshire Hathaway’s reputation.

This is insane!! I’ve been trying to get ahold of them to restart my claim for over 2 hours!! They won’t let me do it online, I have to speak to an agent!! I’m over it!! Y’all just lost out on my business and the $77 I owe you!! Goodbye and good luck!!

I have been insured with Geico for more than 10 years. This morning I went out to drive to work, my car battery was dead. I live in South Florida and it's 91 degrees outside. I had to be to work in 45 minutes. I used the app to get roadside assistance. I received a text stating help would be there in an hour. !0 minutes later help arrived. I was only 20 minutes late for work. I am so grateful for the quick response time. Thank you Geico!

Geico is a scam. Their app doesn't work. I sent in a cancelation for auto insurance and Geico is saying I owe them almost $400. I canceled the policy on June 3 and even sent in documents and still they are saying I have not so they kept my insurance on until they decided to cancel it on June 20. They are scams. Althea also stated that they are raising everyone's premiums but I have asked more than 5 customers and none of their premiums were increased. Furthermore I have a great driving record and still they raised it. I don't recommend 100 time. Do not fall for this scam of an insurance company. Now I am stuck with a bill that I already canceled in time so that I wouldn't have a balance.

Spoke with George from Geico in Georgia, was trying to cancel my car insurance. Went over my insurance, tried to get the lowest price for me, made me think about it. Kept me as a customer so far, will rethink it overnight.

All the bad reviews I've read are spot on to what I'm experiencing with GEICO. No knowledge, not helpful for a accident not my fault, which is listed on the report and still giving the runaround. Do not use Geico for your insurance. It's time for us to come together and get these scam insurances off the market. All these years you don't use them and when you finally need them, they're no help. Y'all owe some money.

Horrible service!! I canceled my policy with them because I found alternative (progressive) that was $700 cheaper. Semi annually. I am due a refund of over 1000.00. When I canceled I was told 7-10 business days for refund deposit. It has been over 30 days. No refund. I have tried to call/ text chat with ANYONE....each time is same...no live policy, no account, sorry, then disconnected. Geico raised my insurance slightly EVERY renewal. With no cause. After 4 years my rate is now $1400 + higher annually than progressive for EXACT same coverages!! Geico is horrible!!

I bought a policy in Geico that cost $211 monthly. I paid the first month but the next month, all of a sudden they changed my payment amount to $472. It doesn't make sense! It's more than a double of the first payment. They just fooled me at first so I can just buy the policy and get stuck with it! Don't get fooled! Geico played me!

My car was recently stolen and, thankfully, recovered albeit with some damage. GEICO claim agents were with me from the time I reported the theft until all the damage done was fixed and my car was returned to me better than ever. GEICO reps made a very stressful time less so by providing continuous communication (via phone, email and text); answering all my questions; and coordinating tow and auto body repairs. GEICO enabled me to relax and focus on other things by providing seamless support throughout this entire experience. I've been a GEICO customer for 35 years and they have NEVER let me down.

I added a car to my policy and the customer service rep gave me my new cost for the month and the following months. When I went to pay the bill the cost was over $50 more. When I contacted them to find out why it was higher, the customer service representative and her supervisor told me too bad, there is nothing they can do and to basically suck it up and pay it. Said things like “everyone gets an unexpected bill” and “there is nothing we can do to change it” and their solution was they would talk to the rep that misinformed me and give him “feedback “. ZERO help at all. Feedback doesn’t fix the problem except for future clients, but what about me who has been with them for over five years with ZERO accidents.

I have the GEICO app and it charges motorcycles separately from other vehicles even though I have the card in the app.. They were not taking out for the other vehicles. And my auto insurance got canceled. Been on hold for an hour and 6 minutes currently waiting for them to answer to redo my insurance because it won't let me in the worthless app. They have until I finish cooking and eating my food and I'm going on the computer to look elsewhere. Utterly ridiculous.

What a horrific experience! 5 hours over 2 weeks to make a simple policy change on a homeowner's policy. The customer service is terrible, talent level. No one knows how to do their job and when they hit a hurdle they transfer you to another agent and you have to start over.

I had Geico a few years ago. After getting married again we decided to join our drivers under the same policy. Geico asked for an excessive amount of documentation. They sent a physical letter in the mail and gave us 8 days to respond. We received the letter with 2 days to spare and suggested we send back the letter via USPS. The other suggestion was to send documents to them via email. The documents they were requesting was very vague including a "questionnaire" which asked or more information than a home loan.

First and foremost, they have been overcharging me for years. Initially, I accepted the high rate, believing it was due to my spouse's relatively new driving record in the United States, despite him being in his 40s. He immigrated from another country and is an excellent driver. However, he has now been here long enough to establish a clean track record, just like I have, with no accidents or tickets. I expected my rate to decrease after two years, but instead, it actually increased.

I went online to get a quote the quote seemed good and once I put in my credit card info. Then another screen popped up and said it’s actually more than double that cost and they had already ran my credit card for the previously agreed upon amount. And they wanted to charge an additional 400 on top of that to start my policy. I thought this was a scam! How are you going to get me to agree to 300 for 6 months then say sorry it’s $700 for 6 months? Scammers!!

God awful claims handling (auto claims adjuster would take 5-10 business days to return calls. It got to the point I had to contact other Geico reps to get in contact with him. This was after calling 3-4 times per week. Claim is still not settled. Canceled my policy without notice stating non payment (setup for autopay and everything is current).

I wanted a quote for an extra driver, I entered the app to ask for the quote and immediately they added the third driver, without my approval or knowledge. When I was about to pay my next monthly payment, the payment was much higher. They added the driver without my approval!

My payments were fine until they randomly increased my monthly rate without notifying me that it would increase, when I went to ask why this happened they blamed it on inflation. I believe they did this in a sneaky way so people didn't have a chance to cancel before payment to find a new source. Don't choose GEICO, they are not a good service. My friend had an even worse time with them and they charged her a whole bunch of sneaky fees.

What a waste of money. They charge you 10.00 a mile over 15 miles. There are a lot of ripoff mechanics everywhere but you end up paying an arm and a leg to get towed to a place you trust. Just unfair. High premiums and this on top of that. Shop around. There are way better companies out there with better prices and service.

If I could give 0 stars I would. They issued my policy wrong TWICE - both times with ADDITIONAL CHARGES. They told me to sign a legal-required form, DID NOT SEND TO ME FOR THE ENTIRETY OF MY POLICY.

Was rear ended by an individual that was covered by Geico. Police came and did a report. I filed the claim with Geico. Individual refused to answer his phone and would not respond to any of their requests. As a result Geico refuses to pay the claim. So because he will not reply to their requests, he is not held responsible for it. Most of the blame belongs to Concord Police in North Carolina. Officer refused to write him a violation because he felt the driver was already having a bad day. I guess I'm going to drop my insurance and sign up with GEICO. If I am ever in a wreck and at fault as long as I don't respond when they call, I am off the hook. Now we all know how it works.

No one answers the phone. I've been trying to call for the past week and I would wait for at least an hour but no one answers. I tried to chat with a representative and was #18 in line for 2 hours. I would not recommend to friends or family. Seek car insurance elsewhere.

Hit by drunk driver. My truck was totaled, they claim they give enough to replace it. They don't. Then once they tell you it's totaled. They only give you 3 more days with the rental. If you're working full time, how the hell is that enough time or notice to find a replacement vehicle. Get the BS amount of money they give you, deposit it, wait for it to clear in your bank, then find a replacement vehicle. Especially when their "equivalent options" were 400 miles away. In MUCH. WORSE. CONDITIONS. If you get someone named Kevin* helping you at GEICO. Be warned He's incapable of empathy, and doesn't care you're screwed. Much the sentiment I get from 90% of the people I talked to they employ.

If I could give them “zero” stars, I would. Please forgive my small rant but here goes. Backdrop: I have had Geico car insurance for 10 years with 3 different cars without any problems. Last year, they increased my premium without any notice. I was able to contact a live representative who explained (without any apologies) that all car insurers are increasing premiums because of (mainly) increased costs due to uninsured motorists. Okay, I guess I have to take it on the chin, so I stayed.

Geico is overpriced and isn’t clear when speaking to customers. I had an issue where I had to break my autopay and pay late. This has happened before. I was aware I’d need to do a double payment. Today I was informed I’d have to make 3 now just this month. When I explained this hasn’t happened in the past, they said it’s new earlier this year which is false because I had to do this earlier in the year. The rep I spoke to then had zero issues and understood my predicament. They won’t enroll me in autopay again until I make 3 payments total this month. Absolutely ridiculous.

1st time dealing with Geico Auto Insurance for Windshield glass damage replacement, been paying them for past 6 years without any claims. I never knew or expected it to be so bad, like no words to explain. Misleading information on Geico app- I am glad I called as the app told $50 deductible would be applicable if the Windshield needs replacement or is repaired outside their recommended service center. But when I called today, they say they will only pay a fraction of the amount and the rest would be out of pocket plus deductible that I would be responsible for. So, question- why am I paying for Insurance; having paid more than $15k- (forget the interest that would accrue if I invest that somewhere) in last 5 years and now they will cover $1038 for windshield replacement. That is insane and simply fraud.

Ryan a Mgr with Geico insurance is a liar! He added wrong information about what really went on with our conversation!! Again, it was all recorded!! And that's why we left!!!! HORRIBLE CUSTOMER SERVICE.

GEICO has taken a steep dive in customer service quality. One of their biggest mistakes was removing the Spanish-speaking staff—people who clearly understood what good service means. The current representatives are unhelpful, offer no solutions, and just go in circles repeating the same thing over and over again without providing any viable options.

Back in March, I called to request that my policy which was a bundle deal at that time be canceled. I was informed that the policy would be canceled and a refund check would be sent over to my mortgage company. Since the check was more than $10,000, it would go directly to the lender and not to me as per company policy. To date, the payment has NOT been received by my mortgage company. I have been calling about this missing payment since April 15th (check your records) and each time, I was told that the payment was sent out.

I've been with Geico for over 20 years in February I moved from NYS to NC and purchased a new vehicle. Customer seemed over whelmed with this transaction as if they'd never had a customer move from state to state and purchase a new vehicle. The people on the phone don't listen to UNDERSTAND but listen to RESPOND. Many are condescending and have to customer service patience.. I'm definitely on the verge of changing insurance companies and SOON. 😱😱😱😱

I have been on the phone waiting for a customer agent to help me on this number for more than 6 hours. I can’t do anything on the app or through the virtual chat. They ask me to call this number. I have been doing this the past week now different hours.

I have been with GEICO over twenty years and I clearly see loyalty means nothing to this insurance company. My motorcycle insurance lapsed over a two week period due to having to replace my credit card due to fraud. However in the state of Virginia your license will be suspended due to insurance lapse. Also there are several fees attached, but can be prevented if you pay your insurance company and ask them to cover the time frame that was lapse which Geico chose not to do. Instead they notified DMV and a major fee was imposed after having 5 cars insured and no accidents after twenty years.

She got my quote beating all competitors within 10 minutes. Easy to talk to. Really nurtured me through the process. I’m going to tell everybody I know about GEICO. And they even informed me about getting a lower rate with a good driver review after 6 months. Awesome work Selena.

If I could give zero stars, I would. My experience with Geico and their claims adjuster Bruce ** was incredibly frustrating, unprofessional, and frankly unsafe. After a rear-end collision, my car was sent to a Geico-approved body shop. When I went to pick it up on July 7, both of my rear tires were dangerously deflated--one at 11 psi, the other at 19 psi--after sitting at the shop for over a week. These tires were in good condition before the accident and clearly should have been inspected and replaced.

I called with a couple of questions after someone scratched my car. I told them I did not want to place a claim. I was told they were not doing so. A couple of months later, I’m checking rates with another insurance company and was given a great quote. When I accepted the quote and the final quote came, it was $500 higher than the original, because I had a claim for an accident that Geico had reported. I never file a claim or used my insurance with Geico. When I called Geico to see why there was a claim on my record, I was told that was the terms of my policy and couldn’t be changed. I argued with them, but they didn’t care. Terrible service and business practices. I suggest customers stay away from Geico.

I have a Geico policy you can see is fully paid. Full coverage with additional costs for towing and rental car. My car stolen 06/30/25. Claims adjuster Denise today 07/09/25 still waiting to verify coverage. Her supervisor Ebony has not returned my call. I've verified coverage through the 800 number. Denise can't take my word I have coverage. I'm 57, Thyroid Cancer, beginning stages of liver and kidney failure and have had to walk to and from work in this extreme summer heat, in the dark, in rain, in storms. 9 days. I have called every number or dept I can at Geico. When I get through this claim I will not be a Geico customer and I do not recommend others.

Extremely Disappointing Experience. This has been one of the worst insurance experiences I’ve had. The app constantly tracks your location and driving behavior, even when you’re just a passenger, and unfairly penalizes you. It seems more focused on making you look like a bad driver rather than rewarding safe habits. Despite careful driving, the system fails to credit good driving points, which feels intentionally misleading. I’ll definitely be switching to Progressive once this policy ends. I would not recommend this company to anyone looking for fair or reliable coverage.

The worst insurance!! Do not even think on getting it. I've been with this insurance company for several years. Never had an accident/claim. Yesterday a rock chip my windshield. I placed a claim and they are making excuses to replace the windshield because I try to patch it first. This company lacks honesty, care for customers, and fairness. Don’t get this insurance; they don’t have any respect for their customers.

Prices are very high and they have the most horrible customer service ever! I highly do not recommend everyone to stay away from Geico. Prices are very high and they have the most horrible customer service ever! I highly do not recommend everyone to stay away from Geico!!! Stay Away!

This place is a scam. My mom was sent an letter stating her insurance was canceled due to her driver's license supposedly being suspended, though it wasn't, so I called them and they informed me that it was not canceled. A week later, my mom wondered why they hadn't taken out the monthly fees, so I called them again and discovered that it was indeed canceled, so now she has to pay a fee for going without insurance for a few days.. Find someone else for your insurance needs!

STOP CALLING MY HOUSE. IF I WANTED YOUR INSURANCE I WOULD CALL YOU. YOU ARE NOW BLOCKED. I'll make sure all my friends know how you harass people to buy your crappy insurance. A good company wouldn't have to do this.

My disappointment is in the Claims Department. One of their customers backed into the side of my car and destroyed most of it. The original estimate they offered was about $5k. The total costs ended up being a little over $14k. After an uncountable amount of back-and-forth phone calls, I still had to pay an out-of-pocket cost of $168 before I could get my vehicle back. They refused to pay for 2 hours of man labor and for return shipping costs on the wrong parts they ordered.

GEICO is the worst experience I’ve had with an insurance company. They added my daughter to my auto policy without my authorization, then sent me an email saying, “Thanks for reaching out — Your daughter has been added to your policy.” That is completely false — I never made any such request. Shortly after, they sent me an unexpected bill for $536.11. When I called customer service to dispute the charge, I was pressured into signing a driver exclusion waiver with the understanding that it would remove her from the policy and reverse the charge. I signed the waiver as instructed, but GEICO refused to issue a refund.

I am uncertain as to why the agent proceeded in the manner they did. My sole intention in contacting GEICO was to inquire about the cost of adding coverage to an existing insurance policy or to explore more affordable insurance options for my son. At no point did I provide authorization or consent to be charged for any services. As my son is already covered under his own insurance policy.

I have Geico auto policy for years. Their charges are clear for the policy. Then I have discounts. Their billing software does not show how discounts are applied. I spoke to a few agents. Today Aaron from service department answered. He said quote "discount is included in the payment". He did not explain simple math. Regular price minus discount equal final total price. Their billing does not show regular price. I consider this a wrong billing. Be aware of Geico billing policy. We must take them to court.

Would give 0 stars if able to. 8 years of continued insurance with them apparently doesn't mean anything if you've made one payment mistake. Change your debit card, miss a payment, get in an accident, call to clarify and rectify and reactivate insurance, all for them to tell you no. I would abandon this company ASAP.

I don't typically write consumer reviews. While navigating their website has always been clunky and aggravating, it's the customer service that finally sent me over the edge. To clarify, this is the 3rd time I've tried to get an answer to what was a very simple question. It's clear that this is a pattern, not an anomaly. I currently have auto, homeowners, and identity theft policies with them. I received a 'do not reply' email stating that my identity theft would be auto-renewing, but if I wanted to update my account, to go online or call to make changes. No account #, link, phone number, website or any other contact info was provided. I figured once I logged into my online profile, I'd find that account. Wrong. My auto and homeowner policies were there, but not identity theft. What ensued was a time-wasting, pointless search for that section, a phone number, anything to help me locate my account. I decided to use the chat function.

I was involved in an auto accident. Their 24/7 Customer Service is a lie. I started calling 1 hr my accident to file a claim. 3 different phone numbers and were put in the call queue for 30 mins, no answer so I decided to file the claim through the app. They sent me a link, opened the link, then it required to log in, which then it gave me an error saying couldn't recognize my info. Tried user name/email/policy number so then requested forgot user name or reset password so after several attempts they blocked me temporarily for 2 hours before trying again. Next attempt was the 3rd number I tried, was connected to a live chat agent. Well after 10 mins, Ashely said, "Wait let me see if a claim been filed..."

My husband was involved in a hit and run. The bumper and taillight was damaged. We made a police report and then a claim with GEICO. My husband then drove the car to and from work. Noticed the car was making a noise which was not there before and reported to GEICO. The representative then accused him of being a liar and that she was going to report us if this is a fraud. We then spoke to another representative who sent us to collision from an estimate on the repairs. This was last time we spoke to an actual person and everything else was emails. We go to collision, drop the car off then basically waited a week thinking the car is being repaired but was then sent an email stating an inspector is coming. The inspector stated that the car is a total loss and offer money. We ask how was the car a total loss if it's still drivable and they stated that there's damages that we can't see (When we said that we was accused of fraud).

Please explain when you add a “young” driver and then after 5 months when they are going to college out of state and you want to remove that person from the your policy…. The original premium was around $134USD for me alone/liability only. Then went up to $230ish USD with the young driver under 19.., then when I say remove her from my premium is now $183USD for me alone….Now keep in mind all this is under a year!!! Shame on Geico. Then I went and got insurance quote from from a top rated insurance company. For $125USD/liability only. In my opinion shame on Geico for treating a very long time customer like that.🥺

I been with Geico on and off for 30 yrs (1995) and it has always been more expensive but worth the money because the prices go down and 24hr customer service and very efficient service. I don’t know what happened but the prices are too expensive and not worth the money now. Barely customer service agents and long wait times, I’m writing this review while on a second call about the same matter because after on a wait time for so long I had to call back twice today. Earlier I was disconnected.

TRASH!!!! I have been trying to remove 2 vehicles from my policy for 2 months. Geico's response is there's a computer glitch that is causing the system to not remove the vehicles. In addition, I'm still paying the premium because the glitch is preventing anyone from making any changes to the policy!!!!

I suggest not to use this insurance. It is terrible when it comes to an issue. They take lots of issues to fixed anything. They added my sobrina to my policy. Send them couple of prove of my new address and they just didn't want to help. Leli don't know If that's her real name didn't want to give me her full name claiming she is the supervisor. Didn't want to help al all. Don't use it. You will regret it later.

I’ve been with Geico for about seven years and without warning, after adding a Tesla, I wanted to see what it would look like if I was to consider a ridesharing. I did not register the vehicle with any rideshare company, and they without a phone call sent me an email notification that my policy is being canceled with no consideration meaning that even though I proved to them, I’m not using it for rideshare. They don’t care if they’re canceling the policy.

Geico, very unprofessional, not very nice, very unorganized, I knew more about what was going on with my case. They did move slow with processing my claim! I got treated like crap because the person who hit me from behind did not have insurance. Once they discovered that they started treating me like a crap.. Beware if you are in a car accident and it involves messing up something mechanically under your hood. Geico will make sure to not pay for it if they can and say that it had nothing to do with the car accident.. I’m not sure on the medical side. Thank God I wasn’t badly injured from my car accident... The claim adjuster was very manipulative and played games with me. They had me so stressed out he and the paint and body shop Caliber both got out of paying /for the mechanics of my vehicle that was caused because of the car accident..

I would give 0 stars to this company. They took my money and still cancelled my policy and when I tried to get it back they give me the run around. I would advise a dead man to go with this car insurance company. I would spray bug killer on that lizard and take my business elsewhere point blank period.

Car insurance is such a shady business in my opinion. Rates are going up astronomically that it's honestly becoming unaffordable. I was paying jut over $500 for a 6 month premium that after 6 months went up to over $700 and now another 6 months later (12 months total) the rate is now almost $950! And that is with the "drive easy" safe driver discount which brings me to my other biggest gripe about this coverage. The drive easy Geico app is the worst "drive safe" app I have used. It is frequently inaccurate. I live in Chicago and use public transportation A LOT but the app always thinks I am driving and marks my score down (because city bus driving). I have to go into the app EVERY DAY to update it to say I was not a driver.

I had Geico for a long time but one claim with hitting a deer was the end of my Geico time for me. Because I cannot prove that no damage was done to my vehicle before I hit a deer Geico will not cover the damage done to my vehicle. If you want coverage for your vehicle without any hassle do not have this company as your insurance. I've paid a lot of money for insurance for a vehicle to be covered and I am left with damages and the policy that is useless to me.

The Good: Roadside Assistance, Reliable, Fun vintage commercials (just saying)😄. The Bad: No bundle discounts (not in my area anyway) therefore higher premiums; Long telephone hold times (I have waited 45 mins+). I stayed with them 10+ years. I have seen much worse insurance companies than GEICO.

Horrible communication! Geico change my policy from full coverage to liability without my knowledge or notification. My car got damaged so I called in to file a claim as you should. That's when I was getting the runaround about things. Was told two different things on the way they stated they have sent me notification that I never received until I canceled my policy. Now I'm stuck with a damaged car.

I would give 0 stars if I could. I was rear ended by a GEICO customer. I submitted pictures of the accident including my rear bumper cover with the impression of the GEICO customer's front bumper... It was a clear impression. This was during morning rush hour on a highway... No injuries so no police were called. GEICO insured refused to answer their calls for a statement, and as a result, GEICO deemed their insured were not legally liable. So I guess if you are GEICO customer and are at fault in an accident, just actively refuse to answer them to make a statement and you won't be deemed at fault. *Lesson learned-you hear if there are no injuries, don't call the police, just exchange insurance and go on your way. WRONG-DO NOT DO THIS. Call the police even if just for them to make notes on the incident. TDI (Texas Department of Insurance) complaint has been made.

Denied! That is what you will hear if you file a claim with Geico when animals decide to attack your RV. My husband and I pulled our 5th wheel out of storage from its winter hibernation, anxious to get the rv cleaned and ready to use for the season. We soon discovered that racoons ripped chunks of the roof membrane; we were horrified. Taking a deep breath, I said, let's call Geico and tell them what happened and get this fixed! We called, explained what happened, and 3 days later after they told us to send in photos and give a recorded statement we got an answer- DENIED!

This is a robbery company. I started a policy on May 17 for $1,312 (6-month term), but the dealership was unable to provide the car. I contacted customer service to delay the start date, and they advised me to cancel and restart the policy. So, I canceled it on May 17. I restarted a new policy on Saturday, June 7, but the price increased significantly to $2,099. This jump seems unreasonable. They just said this increase for risk assessment, not able to change.

I was in a fender bender in May 2025 where a GEICO policyholder rear ended me. It was a small accident, so I made the mistake of not calling the police to make a police report. I did take photos, but GEICO denied my accident claim, and didn’t even send anyone to look at the damage to my car. Make sure that if you are ever in an accident with a GEICO policyholder especially if the accident was their fault to always have a police officer come and make a police report. Taking photos of the damage is not enough for GEICO to pay for the repairs to your vehicle, even if their policyholder was at fault for the accident. They told me I needed to get more proof such as video proof or witnesses of the accident. That’s nearly impossible to get! GEICO fits the cliche of insurance companies finding any way to get out of paying for vehicle damages their policyholders cause.

Stay away from GEICO. They lure you in with a $400 rate, and in just 2 months I was paying $700.. without changing anything in my policy. Now they’re justifying a $1,600 increase over 6 months just because I removed autopay. No accidents, no violations... just pure greed. This company is a scam. Find real insurance elsewhere.

If you could give them a 0 I would. DON'T GET HIT BY ONE OF THEIR DRIVERS!!! They make all this money but won’t pay out when they want to total out a car with less than 9k of damage and the car isn’t that old. Been fighting with them for months regarding my only car and then paying it off what I owe. They won’t come up 2k more to cover the loan on the car but yet the are a big time company that makes millions each year. Just hurt the ones trying to live day in an out. Bc of your drugged up driver who ran a stop sign and hit me.

Someone filed a false claim against me. I provided evidences corroborating the false claim. Instead of them to exercise due diligence on the case, they just went ahead to settle the person without any sort of investigation.

GEICO has an amazing price… yes, they do. It’s very competitive. But, the assistance it’s terrible. 50 min on a call waiting to be answered. Sundays, please don’t need them. They will NOT have people answering. Request to cancel the policy on May 23. Since today, never received the cancellation papers/neither the remaining balance from my policy. Mailing letter about cancellation, non coverage or anything like that, they send you every single day if they could. Terrible service, terrible a workers, not prepared nor proper trained. A company of this size, only the price can be something to maintain them active.

Phone service used to be prompt last time I called (3 years ago). Now their phone support for general inquiries is non existent (2+hours wait times). Claim service is good. Currently have policy up for renewal. Will call around and likely not renew.

Geico canceled my insurance because I didn’t wanna sign up for auto pay. They told me I would have to pay for two months since I didn’t wanna sign up for auto pay so basically saying I got to paid double for one month. If I don’t they would cancel my insurance after I been with them for over 6 years.

I have been driving since I was 18yo, I am 52yo now. In the 34y I've been driving I have been insured by Geico. For 20 of those years I have never been pulled over, stopped, run a red light camera or in anyway had a moving violation, my record since 18yo is 100% clean zero zip nada....I've never missed a payment EVER! So 3 weeks ago I am walking my motorcycle out of the Garage and forget that I parked my wife's car in a new spot and I back the bike into the door panel of the car and put a dent in it along with a scrape...tow hitch on moto did the damage. So being a responsible adult I call Geico and file a claim to get it fixed...I am 100% believing that this will in NO WAY raise my rates as it was an unoccupied car and a bike that was not operated on a public roadway.

I have been insured by this company for 20 years and now today they want to cancel my full coverage insurance because of one claim in 2020. I have a clean driving record and only 1 accident in 20 years. I can't even say what I want because I'm so disappointed in this trash company. Bottom line don't get Geico. They'll take your money for 20 years, pay out one claim then cancel. Bunch of chooches.

I have been a loyal Geico policy holder for my auto insurance for well over 20 years. I am a retired veteran and never had any issues with Geico until now. About a year ago I chose to cancel my policy because I was going to sell my truck and move to Alaska. Then some personal issues came up with a family member that I needed to take care of. You see, my mom has been diagnosed with dementia and the early onset of Alzheimer's. I had just recently left my job but I had my retirement from the military as income. I have been living with her and trying to take care of her the best I can. She has forgotten how to cook different foods and she was an awesome cook being a farm girl from Kansas. It has been painful to watch when I have to explain how to make something as simple as a taco.

GEICO lies, misleads and deceives the public. When caught and challenged, they fabricate dates and information. They refuse to surrender transcripts of correspondence. You are passed from one person to another, each giving conflicting information, each saying the previous person was wrong. In court, their appointed attorney used foul and vulgar language when speaking with me in the hall but was respectful when in front of the judge. When I asked him why (in front of the judge) he was silent. Stay away from Geico.

They will try to charge for unearned premium after you cancel! Happened on auto + motorcycle policies. I canceled today on anniversary of contract... Rep wants to tell me there will be an additional bill coming. I explained to her is no earned premium. She said I'd be sent to collections!!! Very bad, no good, unfair, and not right business practice!!

Absolutely disgraceful online chat agents Gaionna B and Whitney D. They both lied about Roadside Assistance help. So utterly bizarre they would tell me there was a limit on roadside help to 3 times per 6 months and the other one tells me 6 times and then I read online there’s no limit. I pay 1000 every six months for two cars and can’t even get honest truthful help. What a disgrace and a mess GEICO is. I’m cancelling them.

Hail claim on a new car. No Geico adjusters in the city area. So they asked for pics. I sent in dozens. Claim came back weeks after dealing with them. 927 dollars. Took it to a body shop, price for repairs is well over 17k. This means they need to send an adjuster out to fight the body shop. This will delay weeks if not months. They are rude on the phone and keep saying the storms across the nation are causing the delays. It's just a poorly ran company that fails to pay out what they owe.

Geico insurance recently denied an add'l $300 claim for an electrical issue that was the result of a rear-end collision. The issue was discovered when picking up the vehicle from the repair shop. We have been loyal Geico customers for auto and home insurance for 20 years. Once the claim is settled and the rental car is returned we will be seeking a new insurance carrier. We have made zero claims with Geico and they let their customer go for $300. They don't care about service or their customers.

What is delaying the claim filed by Chris ** on 5/6? How long will the investigation take? It is glaring from pictures that the other party is guilty as she hit him on the side. He backed out of the driveway before her & she backed into our car on the side. Picture attached. Any time he calls, it's always the same answer, "We are still investigating." He never get called back.

I’ve been a customer prior to. I opened a new policy, never had issues. They sent me a dumb questionnaire for the underwriting team for what reason IDK. Then decided to drop me and called me a fraud, there is nothing about me that is fraudulent. I had to submit all of this information which in my opinion should have been brought to my attention initially!!! Never have experienced such disrespect in my life. When I originally applied I went thru an agent.. How was this missed upon applying? They could’ve received all of this information when I applied to begin with. I mentioned my accident, speeding tickets, everything. I will never ever, ever trust them with my business. Screw, you guys honestly.

The website, I will tell you now, will literally have you tearing your hair out trying to do anything. Then once you get it done, it may or may not stay changed. I've taken my granddaughter off as a driver 3 times. As for billing, you have to pay close attention. We have always paid our car insurance monthly, ALWAYS, and it's on auto pay. This month when the notice popped up in my text messages that the payment was about to come out in 2 days, it wasn't for the monthly amount, it was for SIX months. Called Geico and the dude had the nerve to claim I changed it to every 6 months myself. I would never do that because I wouldn't have enough money in the bank to pay it.

I called Geico to get my vehicle towed being they are my insurance company and they did great as far as customer service and all but they never informed me I could find my own towing service once I told them I needed a faster tow besides 60 minutes. We ended up waiting with delays from the driver and all from the company provided for us for almost 4 hrs. When trying to reach both companies, I had trouble until I finally called the 800 number for Geico and reached someone after several tries. I'm very, VERY disgruntled with both companies and C&C Towing does not stay on top of their tickets as promised. Bad customer service.

I am a federal employee, Geico claims to be for military and federal employees but they have been robbing me for the past few years, it is never easy to reach to them and speak to someone. I joined AAA and saved $200/month for better services than Geico ever provided me with. Stay away from them if you want better coverage and save money.

I am a retired 65 year old with good driving record, no accidents, no tickets, I have been driving since 2005. My insurance bill went from 186$ to 245$ for no reason. They force autopay and high prices. Other 3 insurance companies are worse. They are price gouging monopolies that make us pay for other people's accidents. They should charge the person that had the accident not the people who have good driving record. It is not fair. We have no choice but to deal with them because insurance is required to drive and other companies take advantage of people and charge more. They are worse.

I’m really disappointed with Geico. I called and got my quote and was satisfied so switched everything over. We discussed EVERYTHING including my husband’s 2 speeding tickets from 2 and 3 years ago where he was going 5 mph over. That’s it. No accidents. My record is perfect with no tickets! She said she saw them and assured me my quote included them because she ran the DMV report right then on our call. I got everything situated, paid in full for 6 months and after my hour long phone call, we were finally done. Then, I get a letter a week later saying I owe an EXTRA $240 because their underwriters found my husband’s 2 speeding tickets. I was PISSED. Are you kidding me?!?!

I was in involved in a collision with a GEICO customer who rear ended my vehicle when I called Geico customer service to report this incident they advised me that they have to contact their customer to hear his side of story. I had video and pictures to prove my case. After several called to Geico they told me that they can’t get a hold of their customer and if they can’t get a hold of him after seven days they will approve my case. Well after 9 days waiting they denied my case and told me I am to call my own insurance and pay for damages. I asked them what happened to wait 7 days, they said we made a mistake and our policy is if we cannot get a hold of our customer we have to deny your case. I immediately hired an attorney and they were forced to open my case again. Terrible customer service.

Raised my rates, SIGNIFICANTLY, for absolutely no reason whatsoever. Trying to contact a live person is impossible. I tried for 3 days, each day sitting on hold for an actual live person, for at LEAST 2 hours. The third day, I put my phone on speaker and went about my day. After just under 6 hours I was disconnected. They tell you to do everything online and even to use the live chat. The live chat is NOT a live chat! All it does is run you around in circles, again and again, no matter what you try doing. It's only there to take your money.

All insurance companies are scammers. But I use GEICO right now but I’m shopping around for another premium. GEICO drive easy program is a complete scam. The app is garbage and literally makes up hard braking slip-ups. They penalize you if you drive after 10 p.m. and say you are more at risk at night.. Nonsense.. You are more at risk during the day while there are much more cars on the road, but this clueless company doesn’t understand that.

Awful. So many mistakes it seems intentional. They setup vehicle insurance in the wrong state. Even called them right after the policy was made active that they have set up the insurance to the wrong state which they said they corrected. The state the vehicle should have been insured in suspended my license for having the vehicle uninsured. Cost me $152 in fines to get the vehicle out of suspension for the lack of insurance.

On april 22 I have called GEICO for insurance stamp on my new purchase vehicle, then I received after 30 mins, forwarded to the dealership. 2 days later RMV rejected my new Reg of my vehicle due to insured date cannot be more than 30 days in the future. April 24 2025, 2:10pm I have contact geico once again, for new corrected stamp which I found out the Signed RTA form I received from geico date was july 10 2025 instead of april 23 2025. I stated to the agent wanted to know that is the reason why RMV rejection, the agent have deny geico have sent out any email on my policy on april 22 which is incorrect, as the RTA form I received is on april 22 2025.12:32pm. Also said new stamp will send to dealer and to my email in few mins.

After two accidents by two different people on my policy Geico cancelled us. I called to have it reinstated and was strung along for several weeks. I was quoted a new price for a renewal and then given reasons why I hadn't received new cards or a quote in writing. Each time I heard "It should take 3 business days". Jasmine, Myra, Alena quoted me a specific price and said it will be renewed to be patient. Today, the last day of my policy I was told it was not renewed. I had just made the payment for my bundled renters insurance. They gave me the runaround for weeks. Customer service outright lied to me. Horrible customer service, absolutely horrible.

This has been one of the poorest customer experiences I’ve ever had. My car was stored for 7 months, and I was promised a 75% refund upon removal. It's been over 4 months since then, and I have yet to receive the refund or even a single update regarding the status—despite making numerous follow-up calls. On top of that, I have been charged extra on every renewal without any explanation or justification. There has been no accountability or resolution provided for the issues. This experience has been incredibly frustrating and disappointing, and I would strongly caution others before enrolling to GEICO's services.

I had been a customer for 10+ years. Tried to call them last week and this week. Tried multiple phone numbers on hold each time 30-45 minutes. Never reached anyone. Signed with another company who gladly canceled my policy with Geico. Unfortunate, was a good company.

Geico – Disappointing, Dishonest, and Disrespectful. We’ve been loyal Geico customers, paying over $1,000/month for three vehicles, with a spotless claim history. Unfortunately, when it came time to actually use the service — for the first time — Geico failed us miserably. My Tesla was vandalized in a Gainesville parking lot. The damage was clear: a dent on the back passenger side (no paint damage), and a shattered roof glass. Pretty straightforward, right? Not for Geico.

My car was broken into a few days ago during the weekend. When I filed a claim, I was sent a link for a web based “photo inspection” of the damage. Unfortunately, the link failed and there was no one to resend it as it was outside of normal business hours. I didn’t receive a new one until after I had taken my car in for repairs. I reached out multiple times and it came down the being told that I was basically out of luck since there was no way to do the inspection after the repairs had been completed and they will not accept photos taken outside of that one website. Basically, good luck if anything fails outside of normal business hours and you actually want to get your car fixed in a reasonable time. I’m having to pay out of pocket for everything despite having photos of the damage, a police reports number and paying monthly for years.

The worst customer service ever!! They decided to increase my billing amount from 105 to 290 for no reason at all!! Calling them to try to fix this problem, we went back and forth for many wasted hours on the phone and when they finally told me to cancel because they can not fix it. After canceling they sent me a bill of additional 92$ to pay. I called a representative and he told me they can do this. Worst company ever

Because GEICO takes so long for negotiations it’s almost not worth having insurance. My car was in the shop for 35 days and still done completed due to GEICO delaying negotiations and approval. UNBELIEVABLE. No coverage for a rental car now due to their multiple delays. I do my part and pay monthly premiums on time… because I promise you GEICO does NOT allow delays when it comes to them getting their payments!!! I’m also a business owner and am extremely disappointed in how GEICO runs their business. Don’t waste your time with them…. Not worth it in the end!!!

Geico is fraud insurance company, I have two vehicles that has Geico insurance policy and I have called in the toll free number of geico when I purchased policy. I had specific asked for a full coverage for both of my vehicle and that how they have quoted me and sold me the policy. One of my car got in accident and when I called to claim my damages, geico customer services tells me that I do not have a full coverage on my vehicle that was in accident. I had specific asked the customer service that I have asked for full coverage and I bought this coverage on phone talking to one of your agent but they are falsefully telling me that I have bought this policy online according to their record and they completely denying the claim. They are scam company and I will advise everyone to stay from such scam company.

I am a LONG time GEICO customer, never a problem or an accident. I added my son to my policy which skyrocketed my Premiums, but it only took the Agent about 5 minutes to add him. My son decided the Premiums were simply too much, found a better option, and I called back 30 MINUTES LATER and asked to have him removed. Nope. They needed signed paperwork, proof of other insurance, a cover letter, etc. That was several days ago. He's STILL on my account, the Premiums are still there, and I am being held hostage by GEICO who is refusing to remove someone from my policy who was on it for literally less than 30 minutes. Meanwhile, my Premiums keep going up every few months for zero reason. I am so pissed off.

I was in a hit and run back in January 25, a truck slammed into my car on the hwy going about 75/80 (per police) while I was going about 60. Needless to say my car is totally destroyed as is my faith in Geico insurance company. I’ve had Geico for yrs and by the end of 2024 I switched to Progressive because while I had my insurance set up on automatic payment I had to get a whole new bank account because of fraud, I didn’t have a chance to switch over all my automatic payments yet so it messed up my payments with Geico, they wanted the rest of the payments due for the 6 month premium which I didn’t have at the time so I switched to Progressive, They offered all of which I had at Geico and a lower deductible for about $20 more.

The absolute worst experience I have ever encountered with car insurance. They have unprofessional adjusters, specifically Cameron **, who are completely incompetent at their jobs. I was involved in an accident where a large truck backed into my parked car with the engine turned off, and somehow the individual who hit me was able to lie, resulting in the negligent adjusters deeming it a 50/50 liability fault. I've never witnessed such incompetence throughout the entire process, not to mention the lack of investigation (I had to do all the legwork for Cameron **, who seemed disinterested and probably should find a different, less demanding job that he can manage better) and genuine interest in uncovering the truth or root cause. It's appalling, and I would advise everyone to steer clear of GEICO.

Geico will do everything they can to push you to sign a settlement to limit what they have to pay and transfer their responsibilities to you, even before they know your injuries. They care zero about you, they care only about their wallet. Find your insurance anywhere else.

After adding two random individuals to my policy and billing me for the increase, I canceled my policy. They told me this is normal policy to just add people to your account if they have the same address as the policy holder at the DMV. Well if you are renting and moved into a home recently the past person still has the address in their ID. I have been at this address for 6 months however. Now that I know they do this often. I am done with them.

On Jan 31st I dropped off my vehicle at a body shop for repairs for an accident that my vehicle was parked and unattended. So naturally I had to get a rental car through GEICO. Geico took 14 days to give the approval to work on the vehicle. So 1/2 way through the rental agreement the body shop was allowed to start work. It has now been 37 days meaning geico said, "Too bad the rental's on you". The other insurance company doesn't know how to answer the phone either so geico is throwing the $500 deductible and the $400 rental bill at me. So this accident that I wasn't involved in is costing me $900 and geico answer is, "There's nothing we can do". Lost a customer and gained a lawsuit. Terrible service.

I signed up for an auto insurance policy with Geico and coverage started on 2/3/2025. At no time during my enrollment did the agent request any additional supporting documents to have my policy remain active. I received a letter in the mail stating Geico required additional documents (copy of DL, documentation of proof of residency [utility bill during active policy period], proof of auto ownership, copy of previous auto declaration page. I emailed the documents, which I believed were an unreasonable request. Geico states that have 24-48 hrs to review documents. I then received an email 2 days later stating that some of the documents did not meet their requirements, ie document was not within policy service dates.

Geico is the epitome of corporate greed. They profited $39B last year by gouging customers, denying claims, and frivolous charges. In 2023, I switched from Geico to Progressive (best decision ever). 3 months later, I received a collection notice in the mail on behalf of Geico for $122. Collection agency couldn’t provide any details as to what the charges were for (unscrupulous). With the negative mark on my credit and hopes of buying a house soon, I reluctantly settled the bill for a lower amount and asked that they remove it from my credit, they refused.

Loyal customer over 25 years... No claims except a few glass claims, in the last 4 years my premium has rose over 300%! 2015 truck with max detectable and a 2000 car with comp only. $1950.00 for 6 months. No Tickets No accidents... They do not care...

I have been with GEICO for around 12 years. Today 2/20/25 as I was going to retrieve my VIN number for my vehicle I went to the app and found out GEICO had cancelled my policy. I was told that the explanation was that I went with a different company. I told her, no I have not sought any quotes from any other insurance company for a long time...maybe a year or two. Then she tells me I owe a fee of $35 to have my policy reinstated. I have a very tight budget as I work for a local huge retailer who pays crap to their hard working employees to survive on. So instead of getting my car registration sticker updated I now have to wait until it is overdue when I will have the full amount. My daughter who was with GEICO changed her coverage on the exact date that my policy was cancelled. GEICO has a very poor training system, auditing processes and procedures. Sad! I do not recommend this company.

I have NEVER been treated as I have been with Geico and made to feel like my nervousness to drive a wrecked vehicle is MY ISSUE. Their client is the one that was messing around in the snow (with a child in the car) and caused this accident. Blowing thru a stop sign.

Geico is guilty of the classic bait and switch. I went online to get a quote for two vehicles and the quote was a lot less than other companies had quoted me. It prompted me to make a payment for $153 which was supposed to be my monthly payment and then I find out later that the actual monthly payment was $273. This is very misleading and had I made that payment I would have been stuck with an overpriced policy.

My son was a loyal customer for YEARS! His rates were just raised again after a hike 6 months ago. He was increased to $476 monthly for 2 vehicles. I just switched him to StateFarm for $134 a month. Geico is literally robbing people. Do yourself a favor and look into switching.

Insurance was cancelled 2 weeks after initially enrolling and paying full premium costs. Was told due to not completing Additional Driver document (for a 7 & 8 yr old). Informed this rep that this information was not requested or communicated by their rep at time of enrollment. They commented that we intentionally did not provide this information (provided false information).

Geico customer loyalty very bad. Claim 11/24 - still incomplete, repairs not done - would not call, email me. Tried to send me $$ for the estimate just to get rid of me - claimed repair shop did this and that. I have proof with pictures, video of repair shop taking $ from GEICO and not doing the work - Geico corporate and parent company contacted. They are totally incompetent to complete a claim - keep handing it off to someone else - could tell more!

GEICO puts huge profit margins above people. Almost $4000 for low to no coverage on three old cars. Received a new rate from competitor that is 2.5 times less. Their financials show GEICO grew their profits 2x since 2022. I conclude they are a big part of the reason why we are having massive car insurance inflation. These type of parasitic companies should be avoided at all costs.

Proceed with caution with any dealings with GEICO, My Husband car was hit from behind [2019 Toyota Camry]. GEICO totaled the car out before accessing the damage, sent a tow truck to savage the car, I refused to give them the car, Adjuster said he heard the air bags was deployed [Which was not true]. My husband is living on disability. Filed a complaint on these scammers.

Beware. This company is a rip off. I was charged $22.50 for 1 minute of coverage when I canceled my policy. DO NOT DO BUSINESS WITH THESE SCAMMERS. They raised my rates $50 a month for not paying the total 6 months upfront.

I had a really frustrating experience with Geico recently, and honestly, it left me feeling pretty disappointed. I completed a six-hour driver’s course for $12, excited to get the defense driving discount. When I called to let them know I finished, the rep told me I wasn’t eligible because the discount is only for customers 50 and older. That was never mentioned when I first asked about it, and while I did see that info later on their website, I trusted what the rep told me initially. As a loyal customer of two years, I’m extremely disappointed in the lack of clarity and communication. It’s a real letdown, especially since I’ve had good experiences with them before.

Erik ** was a great rep and helped out so much with quotes. 5 star service. He found me a great price on my new car and tried to find other ways to discount. I’m pleased with the service and care they provide.

We got into an extremely minor car accident in a parking lot and they took the other driver’s word over ours. The other driver had Progressive and said he was parked when the accident happened but he was actually pulling out at the same time as us and we hit the side of his car with our back bumper. We submitted photos but they still wrote on the claim that the guy was parked. So they took the word of the other driver over their own customers who has paid them for 15 years straight with a clean driving record.

Would give a fire and sue rating if possible!!! You wouldn't believe me even if you seen what happened. Have had Geico for years and so has my wife, (my wife ends up taking herself off our policy and starting her own). Now we have 2 policy's totally separate having nothing to do with each others including bill address etc. My plan is up for renewal and of course they tell me I have to wait for an email for a new price (for no reason since nothing has changed). 3 weeks later I call in and sit on the phone for 4 5 hrs being belittled and treated so rude. I'm amazed on how this company is even still allowed to do business in NY (this phone call was recorded and there is proof of the unprofessional way things were handled). Not to mention they block my phone number and my wife's and cancel my wife's policy at the exact moment the manager tells me he is done speaking with me.

Geico insurance does not pay their claims. They change police reports when it’s minor accidents. Now I have to drive a smashed up car because they don’t pay their claim. I was rear ended on the freeway by a Geico customer, and now they will not pay the claim.

Hi everyone, never ever buy GEICO policy. Claim department is 3rd class, they don’t care about customer, just they are trying to make money. They are unprofessional. I have 2 cars and condo policy. I canceled my all policy.

Glad to know we have paid Geico for auto insurance for well over 20 years to be treated like crap, they don't send an adjuster out for over 2 weeks after my daughter was involved in a hit and run right before the holidays (so we know why the adjuster was late) so now we are hit with a bill for over $1,000 for extra rental dates. I will be shopping for an insurance company that actually does what you pay for! It's like dealing with the government. They take your $ but never pay when they are suppose to. Don't waste your time with Geico. Go somewhere else!

I was with Geico for 3 years and have noticed that they are steadily declining. This is why I left: I got a policy and paid upfront 6 months, at the end I got a lower quote from another company and decided to leave geico. So I informed them I would not be renewing my policy. They then tried to charge me a fee stating it was my last payment. I already paid in advance for my entire policy. Now they sent it to collections. So just know that even if you pay in advance for your service they will charge you more for whatever they can make up, and they try to charge you to leave them and go elsewhere. I will never do business with them again.

This is absolutely the worst insurance company in the world. I thought May was bad but Geico is 10 times worse. The adjuster sat on his ** for a week before he decide to process my claim. If they don't listen to a word anybody says they got their heads stuck clear up their ** and they only want to do things their way which is severely wrong. They don't take care of the accident victims or nothing they should on us so again do not get this insurance. Geico sucks majorly. They are the worst insurance companies to ever have.. and here's something that had to come back and put this back in when I asked about you recommend it won't allow you to hit no. Because there's no way I'd recommend anybody to have Geico.

All was good until it was time to activate my account. Reset password didn't work (you're supposed to create a new one, like everywhere else) and customer service went back and forth acting like they were doing something for almost 20 minutes (after waiting for an agent) just to tell me there was nothing they could do. Garbage service coupled with incompetence and laziness.

Didn’t perform due diligence in investigating clear insurance fraud. Other policyholders and I have to pay for their negligence with higher premiums. Thugs, crooks and scammers seem to get away with everything here in California while hardworking people get punished.

Dealing with the Geico adjuster was the worst experience I've ever had. He was rude, called me a liar, he gave me 2 hrs notice on a Friday that my rental needed to be returned and I would need to pay until my car is ready. I asked twice for his supervisor's number and he refused. So unprofessional. I wouldn't recommend geico to anyone. I called geico and got the adjuster supervisor number and he never called me back. Very unprofessional. I'm very unhappy how I was treated. The conversations are recorded and if anyone was to listen to the conversation I can guarantee he won't have a job anymore. Does geico just hire anyone? I don't usually make complaints but this wasn't right how I was treated.

These people are pond scum criminals. I was involved in a head on collision that was the other driver's fault. GEICO helped with getting an adjuster to appraise my car damages which ended up being g totaled. They then went after the other insurance company that had the at fault driver. Auto Owners paid GEICO back all funds within 4 weeks. Once I was paid for my injuries caused by the at fault driver, GEICO got a check for $44,000!!!! No reason at all other than they appraised my car!!!! It’s the most disgusting and disturbing company I’ve ever dealt with, and you will be the next victim if you use them as your insurance carrier.

Geico has been awful to work with. I own a car that my daughter drives and pays the payment. She moved in with her boyfriend in June. She was listed on the policy. In December as we are in the middle of purchasing a home, her boyfriend takes her car without her permission, and without my permission. He was drinking and driving and had a few accidents, totaling the car. We were advised we had to file an unauthorized user report with police for the vehicle to be covered. Mind you we owe $25,000 still on this car. Well, I attempted to file, but was told my daughter had to file because she had possession of the car, so she did. This was supposed to ensure the car was covered. We were even directed to get our possessions and let the tow company know that we were relinquishing the car to Geico. I did that. I checked with Geico for an update.

Car insured by Geico crashed into mine. My car was a total loss but Geico low-balled their estimate using cars no longer for sale (!) as comparisons. They also kept pushing off sending payment but refused to pay for my rental car even though I didn't yet have the money from them to buy a new car. There is no one to complain to; they all cover for each other. They also didn't even show any concern or ask if I was okay, after having been in an accident by an at-fault driver insured by them.

My car was damaged by another driver almost a month ago and Geico has done absolutely nothing about getting my car repaired. I provided them with a police report, where the other driver received 5 citations and I received 0. Geico still says that I have to pay to get my car repaired.

GEICO raises rates to force NJ residents to leave and I did. I saved 35% with another carrier that provided a great rate (40% cheaper) with excellent customer service. What's I find odd is that when I called to contest the rate increase, you basically said I would have to move to another carrier because there's nothing they can do to keep us. We were loyal longstanding customers with no accidents or tickets and living in a very low crime area, so there was no justification for the continued increases.

If I could give GEICO a 0, I would do so. I bought an auto insurance policy over the phone with a GEICO agent in May of 2024. I very specifically told the agent that I wanted the following included in my policy: Collision ($500 deductible). Comprehensive ($500 deductible). $3,000 in coverage for modifications made to accommodate a handicapped driver (I’m disabled). After I had an accident, I was told by GEICO that none of the aforementioned coverages were on my policy. They refused me to pay for ANY damage to my car. GEICO. customer service has proven to be nearly impossible to reach in an effort to resolve this issue. Additionally, I requested a transcript of my recorded phone call with the agent from whom I bought the policy. They claimed that they only keep the transcripts for 60 days and that I had no recourse.

Mid January 2025, an uninsured or partly insured driver from State Farm hit my car from Geico. My phone agents for the claim were rude to me and Melissa Cipriano from State Farm implied that Geico was worse than her company and that I should just change my policy. My policy is cheap but my agents didn’t compliment me at all for saving money using Geico. My own agents wouldn’t help me get liability approval and the only knowledgeable calls I got were from State Farm, the agent of the person who tried to wreck my car. At Geico, it’s not easy trying to get personal attention. My claim was studied more by the other company and it made me lose money in the end. I wish Geico was smart and sharp for me as their client.

My daughter was hit in the side of my truck. The airbags failed. She has brain injury and they fixed a building but refused to do anything medical. I had complete insurance for 20 years, all of the insurance needed, including towing and renting a car. They have refused to pay out for her medical bills and don't care if she lost her therapy license and her doctorate license because of her brain injury. They refused to pay any medical bills. After 20 years of payments, they only fixed vandalism. The truck was more important than her life.

Terrible customer service. I recently switched to them to bundle auto and rental. I paid in full. I chose afterwards to sign up for the DriveEasy program where they track your every move for a discount based on your driving. I changed my mind shortly after and chatted with an agent to unenroll me from the program. He was argumentative, misspellings, and clueless. He argued with me that he cannot remove DriveEasy as it's required, even if I cancel my policy and redo it, it's required. Which is NOT true. He would not listen to me and he was rude. Can't trust them to do a simple task like this, how can you trust them to handle a car accident or home destruction?

Very bad experience. I told them full coverage and 500 hundred deductible. After 4 years this what I thought I had but they just gave me what they wanted plus even told me I call or got on the internet and put a storage on one of my cars. Never did that. Very bad customer service. It took them two weeks to call me back to tell me that the policy I want it will be 689. This is the type of people y’all have on the front line your company. Never did a full investigation. Been calling. Never once did anyone question about the car being in storage. If I had known that I been took that off (didn’t do that). Paying almost 500 month.

Stay far away from this insurance. You can’t speak with a representative. I’ve waited over two hours to speak with someone and still couldn’t get in touch with someone. I was double charged for a month and never received a refund for the month I was charged. Then after the policy was canceled I was then sent a bill to pay and the app and automated voice system wouldn’t let me pay the bill and it went to collections. To avoid the headache do not use Geico.

I requested a water craft quote. I received the quote, reviewed it. Looked reasonable. I go to buy, and the amount shown to pay is 25% more than the quote. Ethics is not an item in their list of principles.

Their customer hit and ran my daughter (17). She was NOT driving. Wasn't even in the car. Her car was parked at work, she was taking out the trash, and seen the guy hit her car. Got his tag number filed a police report. Police gave us his insurance information after we were able to provide tag and vehicle info. Filed a claim. Over the past two months I have gotten MULTIPLE calls from Geico asking the same questions, and being told the info was not in the system. They have not kept any notes. Today they said they have never been able to reach my eye witness, whom my daughter was with while she spoke to Geico. Asked if I had a copy of the police report, which they have. Asked for photos of their customers vehicle (hit and run...). Told me my claim would not be settled because their customer denied it. GEICO is the WORST. They seem to be inadequate at best.

So I’ve changed the account my withdrawal comes out of, yet it still comes out of incorrect account. I’ve had nothing but trouble. The phone system is THE WORST. Can’t get a human to save your life. Constant increases in premiums tell me I’m cancelling after 7 years. This company should be avoided at all costs.

I was a Geico client for 23 years. My daughter opened her door on a truck and my insurance went up more than the damage paid. I called Geico to get this fixed and was told to find another car insurance company. I did. One incident in 23 years…I get told by some snot-nosed kid to shove off. I am a veteran so I went to USAA. I will continue to shop around but for now at least I’m insured with a good company. Geico is great until you need them.

Stay away. Signed all the papers I was asked to sign when I signed up for the insurance. A month later with no warning or communication something is missing. They said there was a document missing and because of that they added an extra insurance charge that I specifically declined and charged me $681 additional for a month when my 6 month policy was only 2k that I paid in advance.

GEICO is terrible in that I’m paying almost $300 with no tickets. Like it is insane. How can anyone survive paying $300 for liability? It is like everyone is making them rich but they are just robbing us.

This insurance provider has the worst customer service and policies. My bill increased by $419.00 for adding a 2015 Accent as a second vehicle when the agent quoted $133 a month. After calling 4 times requesting to speak with a supervisor; no resolution was provided. The agent expressed I should just pay the bill. If you are searching for insurance, please avoid this company.

Have been a customer for 5 years. No claims filed. Over that time my premiums have almost DOUBLED even though I have filed no claims and my profile/car hasn’t changed at all. Just was a victim of a hit and run when I was at dinner. Minor damage. Since I filed the claim the process has been ABSOLUTELY HORRIBLE! Your systems DON'T WORK! I have been having multiple calls with your customer service department that has been trying to help but it’s AWFUL!!!!

I had one accident that was never investigated by Geico, they doubled my insurance the next month. I changed insurance the next day. The commercial stated they won’t raise your rates after your first accident is a lie. I only had the one accident. And doubled my insurance. It was 52 dollars a month and went up to 98 after the accident. They weren’t interested in anything I had to say.

I never authorized this insurance. A quote is a quote. There is NO WAY a quote has to be activated before providing a quote in Florida, as Sarah stated. That's a lie. I checked it on the internet. Sarah said it was activated on November 23, 2024. CANCEL THIS QUOTE. I AM NOT LIABLE. I haven't even moved to Florida. How can I be paying for the van insurance in CA and in FL? Double billing! Fact. I called all the major insurance companies to obtain a quote in the past four months. NO COMPANY ACTIVATED A QUOTE. That's a scam. A very dissatisfied customer!

I have been with GEICO for 7 years, but just recently had to accidents with two vehicles. One of the accidents was from a drunk driver hitting me directly. I live on a border state, so this occurred in the next state. At first GEICO was great and helped me with everything. However, then I received a notice of cancellation of my policy and when I called, I got the runaround. First I was told everything was fine and not to worry. Then I got told that they sent a questionnaire that requires notarization on November 14. They also want proof of my residency, as if they don't believe I live at my current address.

1. Policy Application (November 29, 2024): I applied for coverage for my three cars. GEICO provided a six-month contract with a total payment of $1,719.36, divided into monthly installments of $286.56.

Hi all, I am writing to share my deeply unsatisfactory experience with Geico Auto Insurance regarding a claim I filed on August 21, 2024. ### Key Issues with the Claims Process: 1. **Non-Transparent Estimate Process** Geico uses a software tool to assess damages without disclosing its usage or offering alternative options. This tool takes pictures of the damaged vehicle and generates an estimate that was only **50% of the actual repair costs** provided by well-known body shops. Based on this low estimate, Geico issued a bank check for less than half the real cost. They failed to provide the necessary disclosures required by California state regulations.

How they are able to be in business with their deceitful tactics is very sad. This company should be boycotted. They lead with discounts to bait you but don't tell you the details of their policies. How a car insurance policy could be non cancelable is ludicrous and how they have been afforded the ability to do this is beyond comprehensive belief. I plan on challenging them on this pretty seriously so other people don't get burned by them into bankruptcy. Too bad our government encourages this kind of behavior with these companies instead of looking out for the American consumer. This is a very sad time in our country and this organization should be put out of business and its leaders should be imprisoned. Sickening.

This insurance company commits check fraud. They will also force your vehicle into an unauthorized repair shop, cause further damages to your vehicle, they do not have licensed adjusters, while installed defective/salvaged parts onto your vehicle, then after holding onto your vehicle collecting monthly payments to insure your vehicle, deny such claims, while allowing an unlicensed repair shop to conduct business and damages to your vehicle. This company is very unethical and criminal. Please steer far away from this company if you respect the quality of your repairs and respect the safety of the roadway.

I bought their car insurance online. Few days later I got a letter saying that they cancel my policy. I called in and basically they said nothing they can do and that they will refund my money and give me 30 days to find a new insurance. I got a new one that same day but a month later they still didn’t refund my money and I get hit with another bill. I called and not only did they refused to give me back my money they said I owe them more money. They are a fraud and scammer.

I am over 70 and have had Geico car insurance for over 14 yrs. and was happy with their rates in the past 10 yrs. My last rate was $268. A MONTH -- over $3k a year (That's ridiculous) and have not had an accident for 11 yrs (I was rear ended by a drunk driver). I looked for a better rate in May, 2024 and signed up with another co., effective 6/1.

Me and my wife have had a perfect driving record for 10 years. My wife had a speeding ticket which increased our insurance from 292 a month to 398 per month. They have increased our rates every year to keep up with inflation. I use them for my home too. I get all the discounts I can. They tend to age discriminate too. They do anything they can to increase rates after the promotion stage is over.

I recently purchased auto insurance with Geico Agency located at 2861 N. Milwaukee Ave. The gentleman that helped me throughout the process was very knowledgeable and explained everything for me, from beginning to end. Which made the process go smoothly. Thank you **.

Anyone but Geico!! Don’t use them. I got in a small merging accident 3 months ago. Long story short, Geico took the blame for me and raised my rates by 70$ per month without communicating that with me. They did not take the photos into consideration. The guy had existing damage in the form of dents, scratches and actual holes and I am paying to get that fixed and one hundred percent did not cause that. They say they need proof that I am not at fault. I asked that they please provide some proof that he is not at any fault but evidently that’s not how it works. Apparently Geico decided that I would pay for this man’s car repairs that I had nothing to do with. What a trash insurance company. I cannot recommend them any less.

Best customer service ever! My car was stolen from my driveway and Geico agents, L. ** and A. **, provided a better follow up than the police department in my area. They were professional and made me feel to be working on my behalf. I have been a loyal client for many years and this experience cemented my desire to remain a customer for years to come. Thank you.

I just recently tried to call and obtain car insurance. I went on an online site and got a quote. A representative called me back. At first the man was very patient, things of that nature, I told him that I was going to go with a different insurance company because I got better rates. Long story short I believe that Geico is still getting scammed by online hackers. Hopefully this help save someone, Geico recently just got hit with a lawsuit for a breach of security and I'm not sure how this works but I believe a third party called me back. They decided to drop the rates and it's all coming up under Geico's name. Please fix this issue

I purchased my car from my father, then I got insurance via Geico. I did not put my father on the quote yet Geico added him. I called Geico three times to remove him, and each time got a different answer from the Reps. They are refusing to remove a driver I never added - this is an absolute scam of a company. Do not do business with them.

I added our son on insurance apparently Geico took off our auto pay. When my husband called they set up a whole new policy with only liability on all 4 vehicles. 2 which we still pay on so you have to have full coverage. My son wrecked his car and this is when I found out. This was an error on Geico but they are not admitting fault so they won't cover my vehicle. All my husband wanted to do was put auto pay back on our policy. They started a new policy and then sent me to collection for $800.

I'm probably being generous with 3 stars. I'm very happy with some of my experience with Geico and completely displeased with other aspects.

My wife was rear ended by a geico insured driver. My wife was stopped waiting for a traffic light to turn green. The impact caused damage in excess of $1000 dollars. The police were called and accident report was completed. Fault was placed on the geico driver for driver in attention and following too closely. I made contact with Geico where I provided a copy of the accident report, pictures and an estimate of repairs from a local reputable repair shop. I had multiple correspondence with geico via email and phone. A few weeks after the accident I received a phone call from geico stating they were closing the claim. The only way I could address the damage to my vehicle was to contact my insurance company and take the matter to arbitration.

They are not good people as they have no certain guidelines and they increase your premiums without any legitimate cause. Never work with them again. They take your money for years and do nothing for you. They are the worse.

I have been w/ GEICO over 10 years. Never needed them till now and the only thing they can do is read back a script. They have zero intentions of helping anyone. Hydroplaned and wrecked my vehicle. Enterprise claimed my plucky covered smaller cars that wouldn’t fit my children’s car seats. The difference was $2 a day to upgrade. Seems like nothing except I have a $1,000 I have to come up with for my deductible. In this economy I don’t have that laying around. Every dollar means a lot. Told I have $30 or $900. I asked if I could just have a vehicle that would fit my children’s car seats and that if the upgrade meant I got the car for less days that would be fine. As long as it didn’t go over the $900. They told me no. So when you are in need they will do NOTHING to help you. Trash company and I’m leaving the second my vehicle is fixed. Embarrassed for them.

I had an extremely disappointing experience with the SIU department at GEICO, specifically with Todd **. Over the course of my issue, I left five voicemails and attempted numerous calls, all of which went unanswered. Despite my efforts to get in touch and resolve my concerns, I received no response from Mr. ** or any resolution from GEICO regarding this matter. This lack of communication is unprofessional and frustrating, especially when dealing with an issue that requires attention and clarity. I expected better customer service from GEICO.

The DriveEasy app is a complete scam designed to give you a “discount” which is the actual rate in the beginning. You will drive for 45 days with the app and watch your score tank for the inconceivable crimes of “driving at night” or “driving in the rain” or “you stopped a little abruptly and avoided an accident”. Then, after you’ve already prepaid your 6 month policy, they’ll come looking for more money 2 months into it or threaten to drop you. There is no way to contest the app's reporting. I can't count how many times it reported hand held cellphone use and the phone was not even in my reach or never left my pocket or the center console. After raising my rate 45 dollars, I cancelled my policy and went with another carrier.

Seriously the worst insurance I have dealt with. Switched to Progressive and have had a much better experience. I was with GEICO since 2016 and they canceled my policy over a minor bump that costed $624 even though up to that point I had no at fault accidents or traffic infractions but the second I have a very minor accident I get dropped…. Over an amount I would’ve gladly paid out of pocket for.

Geico auto and home insurance is a ripoff! A customer after over 25 years, I must start off by pointing out they have no customer loyalty discount. I have no chargeable accidents or moving violations on my driving license. My SUV is valued at $1680. Geico quoted $1,490 annually for full coverage. I will have to change insurance providers. Unfortunately, in the Commonwealth of Virginia, insurers have carte Blanche to set rates as they see fit. Corruption is alive and well in the insurance industry.

Worst customer service in the world. I've been on hold now for 17 minutes listening to their computer. Smart answers, but not in the way you'd wish but smart-alecky to the point of insulting. I've had Geico for years but getting in touch with them is a nightmare I just wish to avoid.

Very much a joke of a company, they refuse to make things right. Last month I hit a deer and they than charged the whole rest of the year for us and that was rejected. They were told to put through the monthly amount and they instead canceled our policy and refused to cover the repair. Stating laps in policy even due to their incompetence.

Geico is a cold, ruthless and inflexible machine. It is almost impossible to contact a human being at Geico. My coverage is decreased as my costs go up. My disabled wife no longer drives and lives in a care home hours away from me but Geico insists she still be involved in my automobile insurance.

They are terrible. They’re lie about their pricing, they nickel and dime you, they don’t come through when you have a problem. The customer service is bad, the policies are garbage, the pricing is obscene. Use any other insurer on planet earth and you’re in better hands.

GEICO dropped my insurance without explanation for claims my truck was used a ride share? I have never gave a ride for compensation or listed to be a taxi/Uber/Lyft. And no other option but to find a different insurance company.

I had Geico for years and was happy with them. I was in 3 minor accidents, 2 which were not my fault, and none prior. I was dropped with no email notification to suddenly find out I had a lapse of over 30 days. I went to the office and was treated as if I didn't exist. The worst customer service I have ever experienced, after years of loyalty and referring customers to this company. Now because of this, my insurance premium is raised 6 times the amount I was paying. I wouldn't recommend this company to anyone and would never again do business with them.

After 20 years of being a loyal customer GEICO without notice suspended my insurance putting me at risk, I strongly recommend to check continuously your policy to avoid dangerous surprises that could cause harm to you or your family.

Geico cancelled me for no reason other than a late payment after 10 years as a good driver. They no longer have customer service representatives answering the phone and direct you online to an experience that is fraught with poor UX dead ends. I am now a Progressive customer. Whoever trusted the team that thought cutting customers off at the knees and then hanging up on them was a good plan, is going to face a bit of heat. Horrible!

This is a horrible company to deal with. It's easy signing up for coverage but try to cancel and it's a nightmare. I've tried 3 times to cancel my auto policy, currently on hold for the 4th time and I'm sure it will be a lengthy wait. They keep assuring me it's been cancelled then I get a bill or an email notice only showing cancellation as of my last call so the amount I owe keeps increasing even though I sold the car and cancelled months ago. I shouldn't owe anything. Complete waste of time. I would give them a negative rating if I could. Website is not easy to use, long hold times, chat is not helpful at all... horrible customer service. I can't imagine how cumbersome it is to file a claim with them. Never again and I will warn everyone I come in contact with how awful this company is.

Be careful of hidden fees. They do not stick to quoted policy. Do yourself a favor and find another company. Paid the same policy 3 times recently due to fees that kept getting added. Not a trustworthy company!

I was overcharged due to multiple errors on my policy. The agent listed me as a first-time car owner, even though this is the fifth car I’ve purchased, with the first two being under a GEICO policy. Additionally, despite several requests, they incorrectly marked my car as leased when it was fully paid off. When I called to resolve these issues, the agent was unhelpful. I’ve decided to switch to a different insurance company, and I will be leaving detailed reviews about my experience wherever possible.

I am a long time and paid in full customer of GEICO. I was a passenger in a car accident and suffered injuries as a result. My policy covers passenger injury. I have prescriptions from two doctors for physical therapy. Two months later Geico is still asking for more documentation. Every time I provide it they add something else. The worst.

I've had several claims with Geico and each time their communication is very poor. Their response time is very slow and sometimes they don't return phone calls either. Their Claims Dept sucks. They hire inexperienced people and their customer service has no skills. They are not customer-centered and do not treat customers with respect. I've had the worse experience with them responding to claims. They do not listen to complaints. They're more about policy than empathy for the customer. Worse experience ever with Car Insurance Companies. I do not recommend Geico.

I will never use Geico again. One of their agents made a criminal mistake that ruined my perfect credit score. He did not properly document my cancelation and it was sent to collections without me ever getting notice that I was still being charged. Other employees and supervisors are not given the tools they need to amend simple issues or they are rude and sarcastically unprofessional. When on the phone with them, the representatives have Geico's best interest in mind, not yours. I have contacted them about this issue every few months for almost two years now and I have been helped. I've been called a liar by supervisors and have been laughed at. I would never recommend an insurance company that makes me concerned enough to feel the need to take legal action against them. This company is corrupt.

Stay away from these shysters. Run away, don't walk. I used them for 50 years. No tickets or accidents. 2 broken windows due to rocks from big trucks. They refused to carry the same coverage to a new state because of the glass breakage that was not my fault. A lifetime of loyalty means nothing. To hell with you, Geico.

This insurance company increase my premium from $900/6months to $5,000/6 months because I ran over objects on the highway to avoid major accident and it cost them to fix my bumper. I lower from premium to basic liability for over $1500/6months then there was a minor paint scratch accident they increase my liability from $1500/6 months to $2500/6 months. Now I cannot afford auto insurance anymore because they decided to keep increasing price when there is a minor report. Law makers need to do something about this auto insurance business practices. Look up their stock price, profits after profits because insurance bill suddenly became one of the most expensive thing beside mortgage and rent.

I’ve been with Geico over 15 years, up until I moved here to Las Vegas. My monthly insurance payment was $92 for full coverage. When it came time to renew my policy they ask for a $220 premium which I paid. Raise my payment from $92 to $198 per month. What a rip off. When I talk to the representative the representative stated that it was because of other people and repairs are higher. I told the representative that doesn’t have anything to do with me. I barely drive 2000 miles a year And I’m a disabled veteran. But to raise my monthly payment 100% they must be out of their mind. Soon as it comes time to renew I’m going to cancel Geico and go with somebody else. Maybe progressive. $60 cheaper. Raising somebody’s monthly payment 100% is absolutely crazy, there’s no justification for that!

I’m in my 40s with 6 kids and have had several accidents in my household over the years. We just had the most simple, quick, fair, and easy claim I’ve ever experienced! They paid immediately once we settled on a value…and I mean the money was in my bank as fast as I could check my account! I couldn’t possibly imagine the process going any better. My claims adjuster was also super kind, helpful, and understanding. Thank you Geico!!!

I never write reviews but am so bewildered at the moment. Geico insurance out of the blue cancelled all of our car insurances on all 5 cars that we have insured with them. The reason stated is that one of the cars is a van and they have been trying my mail to get us to state whether the van is used for business. A legitimate request. We are retired and the van is used to haul my motorcycle once in a while. I've sent the form back to them but our insurance on all vehicles has been cancelled immediately. My 67 year old wife is 853 miles from home and cannot drive her car. Her 2 day get together with a childhood friend is ruined where a simple call from Geico insurance or an email to me would have corrected the situation. Thanks Geico

I had GEICO umbrella policy for over 10 years. In recent years Geico has been increasing the rate by 20% to 30% every year. I called and canceled my policy. GEICO started as government employees insurance to most expensive insurance.

Terrible management. Last manager I spoke to was incredibly disrespectful. She even intentionally insulted me several times with the same things. I have never heard of a company ever speaking a customers like that, let alone Management. Geico should be ashamed of themselves for hiring people like that. I tried to reach out to them and couldn’t get a hold of because they make it impossible to reach corporate. Makes sense why the Management treat people like that, they know they get away with it.

From last 6 years, I don't have any tickets or accidents but they keep increasing at least $100 every 6 months. What a company of scams! From last 6 years, I don't have any tickets or accidents but they keep increasing at least $100 every 6 months. What a company of scams!

Signed up was a good experience. After a accident, everything changed. Claims representatives, unprofessional language. Claims representatives speaking in a intimidating way. Unprofessional Experience after a claim made. Aggressive, rude claims department. Also, the Independent Appraiser Angel ** called and talked down to me. Repeatedly, did not listen to me at all. Thirteen days of waiting for my appraisal. Best advice: Skip Geico, they use unscrupulous, shady individuals, and they will stock you at your home. (without an appointment).

I had an incredibly disappointing experience with GEICO’s roadside assistance. On 09/24/24, I was stranded on the highway and called for help. Instead of receiving the assistance I needed, the agent I spoke to was rude, yelled at me, and hung up the phone without offering any help. This left me feeling helpless and frustrated during an already stressful situation. I have trusted GEICO for years, but this experience has made me seriously reconsider. Customer service, especially in emergency situations, should be a priority. I hope GEICO addresses this issue and ensures their agents are trained to handle these calls with the professionalism and empathy customers deserve.