GEICO Reviews

Most unethical and rudest company on the planet. Reporting them to the BBB. Refused to follow their own policies regarding responding two claims (they said 24 hours, reality was that I called them every week for 2 months and never was able to get someone on the phone). I’ve never been in an accident in my life after 26 years of driving and was under the belief I had comprehensive glass insurance. A piece of gravel hit my Windshield and it took over 3 months and 3 claims filed and 9 hours of calling them in order to find out the small print said they wouldn’t cover my windshield. This was news to me as it was stated in my contract that “all glass was covered.” Avoid Geico. They are liars. And threatened to bully me and say they wouldn’t tell the DMV I didn’t have coverage for 3 months. Yet they billed me for every month including the next one. Geico should be put in jail and learn how to talk to customers.

I had to get new car insurance in the middle of the high pandemic. So I had to do it all online. I used some janky tool that gave me crazy high premiums, and picked Geico because at the time it was cheapest. I have never once been able to reach an actual human. There is no clear direction on how to reach anyone when you need them. They are terrible. I kept them out of laziness - I just did not want to hafta deal with changing it. But every year the rate kept INCREASING, despite no claims! At the end there, it was $165 a month JUST FOR LIABILITY! Freaking insane.

How our agent "Amanda **" ** us up the **. Never use Amanda ** (agent at "WeShop") as your Geico insurance agent. She cost our company $6000 unexpectedly, by not doing her job. We do not blame Geico itself but we do hold them accountable for contracting with such poor third parties. Geico needs to think twice which agency they allow to represent there company, because the wrong agency can allow their company to be cast in a very poor light, as well as, cost them time, customers and money as it did us. We do expect Geico to fully reimburse us for our losses and damages. Sincerely,

I would like to complain to Geico. When someone hit and run and it not my fault and you don’t want me to renew again. That is very bad and I am with geico for long time. And I will give only 1 star for the company that they don’t listen to the customer. Be aware.

I was provided a written estimate of $867.59 for rear-end damage following an October 18, 2025 collision. The claim was denied within 48 hours. After the denial, GEICO conducted an in-person inspection and generated a second “Estimate of Record” on 12/17/25 — again totaling $867.59 — which explicitly noted: “Trailer hitch appears bent. Time to inspect underneath.” Despite documenting potential structural damage after the denial, GEICO never performed a supplemental inspection, issued findings, or reconciled this with their liability decision. Additional evidence submitted, including an engineering analysis and measured photographic documentation, was not meaningfully addressed. The claim was ultimately closed without any reconciliation of these documented inconsistencies. Horrific business practices!

After decades of being a loyal customer with Geico auto, I am canceling my policy due to the opportunistic culture and mindset Geico promotes. Essentially, I watched my premiums climb to $1,163 monthly for 2 drivers on 3 vehicles with an average claim history over decades with Geico. The scale tipped today when I called Geico stating I was interested in canceling my policy. At the that time, the representative offered to “re-quote” the policy to see if the premium could be reduced—explaining that “I was on an older policy and that transferring to a new policy may reduce costs.”

I’ve used this company for almost 4 years, rates were low and things were working out…until out of nowhere that nearly doubled my rate without explanation and dinged my driver score for riding in cars I wasn’t even driving. Furthermore, they promised me a rate of $190 a month for 6 months only for it to remain $250 for that 6 month period. Everytime I called requesting they update my rate, it was ALWAYS a different rep justifying why the rate remains high due to ‘inflation and where I live.” That’s absolutely bs and I would have never agreed to $250 for 6 months. I canceled and went to Progressive because at least their rates stay CONSISTENT. Tired of this corporate greed. Do not use this company.

We all know insurance rates, (for those of us who bother to have insurance) are sky high. Rates are simply becoming unaffordable. I contacted GEICO for ways to reduce my rates. GEICO stated that an online adult driver course would reduce my rates by 10 to 15%. The cost of the course was $20 dollars and took approximately 4.5 hours to complete. After completing the course , I contacted GEICO to apply my 10 to 15% discount only to be told that the actual savings to me would be approximately 3%... I would not have spent $30 and 4.5 hours of my time for 3%. I spoke to a GEICO manager by phone who agreed with everything I said however, the bottom line was still 3%. As a long term driver and policy holder, I don't appreciate being mislead, having my time and money wasted especially when I know there are better rates out there via GEICO's competitors. Thanks GEICO.

As a business who takes and repairs vehicle, we took in a Geico Customer vehicle claim was approved and check issued, however we the business didn't receive check and when calling Geico they said check cashed and wouldn't provide proof of who cashed check.

It is amazing your current customer service representatives are clueless and rude. I was told if I don't like what I'm hearing there are other insurance companies. I have been with you over 20 years. I will look for another company when my policy comes to an end.

I have been a GEICO customer for over 26 years, insuring multiple vehicles and properties. Until recently, my experience had been positive. However, over the past several months, I have encountered repeated issues that remain unresolved. In March 2025, after returning from overseas, I insured an imported vehicle immediately upon arrival. The vehicle remained stored until it was titled in Maryland in September 2025. In October 2025, I received a notice from the Maryland MVA stating there was an insurance lapse beginning on the date of titling. I contacted GEICO and was told the issue was related to the VIN format. I was assured it was corrected and that the required insurance verification (FR-19) would be sent to the MVA. I later discovered this was not resolved.

My name is Sarah **. I am writing to formally dispute and express concern regarding the handling of my recently cancelled auto insurance policy and the subsequent final balance notice I received. At the time my policy was cancelled, I was in the midst of receiving a breast cancer diagnosis and navigating the immediate medical challenges that came with it. During this period, I unfortunately missed a single payment. When I realized the issue and attempted to contact GEICO to explain my situation, I was informed that my policy had already been cancelled and that no accommodation or resolution could be offered. Although I was disappointed, I accepted the decision and moved forward to secure coverage elsewhere.

Horrible service. Random price increase with zero explanation or logic. Customer service reps read of a script and have zero answers to any questions. I removed a driver from the policy and they increased the premium.

Great customer service when you can get a a person. Seems even after an accident you can't reach a live person to report it as a recording says it's outside if normal business hours. What kind of auto insurance that thinks accidents don't happen on weekends? Had to remove two stars because of this serious issue.

I had auto insurance with Geico. A few months ago, I checked their app to see what it might cost to add a driver to my account. I checked this quote, found the price to be unaffordable, and *did not* make the change to my plan. Without notice or consent, they took this as authorization to increase my current year bill by 20%. Geico did not notify me of any change to my current year premium. Upon checking my balance for the next six month bill, I noticed the bill discrepancy and immediately contacted them via chat. They stated that they would not resolve the discrepancy, so I signed up for a competitor and canceled my plan.

Indifferent and arrogant attitude, unwillingness to seek solutions outside the company mainstream to solve the simplest of issues. Like the four pics I was asked to provide of my glass damage. Their third party vendor sent a text with a link to an app to upload them. Except it blocked access to the glass pics now saved to my phone and also wouldn't allow me to take pics one by one and upload as it suggested. I finally begged a representative to allow me to simply email them. She declined and put me on hold again seeking answers. I burnt two hours getting nowhere. They attitude was, again, indifferent.

Geico is definitely the cheapest insurance with the best coverage. However their "drive easy" program is severely flawed. The program uses your phone to monitor your driving habits, which is not a terrible issue. The issue comes in if you are a First Responder, i.e. firefighter, EMT Paramedic, or Law Enforcement Officer. All of these professions require defensive and offensive driving like speeding, rapid acceleration, hard braking, and sharp turns when responding to emergencies. But if these professionals opt out of "drive easy" their premium increases by $1000 or more. How is this in ANY way fair to ANYBODY.

After having our auto & home insurance with GEICO for over 30 years. We’ve been completely an utterly shocked and disappointed in them. My husband had a fender bender going about 6 miles an hour. There was no damage to our car. The gentleman that we rolled into the back of his car got out of the car and was screaming at us how we totaled his car. He was running around crazy screaming on and on, and on videoing the whole entire thing. When I said to him, hey I’m really sorry, but can we try and just bring it down? He proceeded to scream at me not to try and change the narrative. It was then I knew I was dealing with a thief and a fraud. We got videos of him hopping in and out of his car, turning his head on a swivel.

I've been a GEICO customer for 27 years. I had my first car accident where another person hit me. The police said it wasn't my fault. My accident happened in January 2026 and it still hasn't been resolved completely. They haven't paid me back my deductible or my tow expense, or even compensated for the total loss of the car. It has been 3 months. Also, trying to get help from GEICO support was the worst. This experience has been so bad that I almost consider it as the worst experience I have had since a death in the family. I used to think GEICO was a great insurance company, but now it seems they just want your money and will not even reimburse you. Moreover, they still have the total loss car on my insurance, and they want me to pay for a car I no longer have. GEICO has been very disappointing.

If I could give GEICO zero stars, I would. I have never experienced an insurance company that treats victims the way GEICO treated us. Last year, my husband’s car was stolen like literally stolen and we went straight to GEICO thinking, Okay, we’re covered, they’re going to help us. THEY DID NOTHING. We told them every detail, we gave them the full story, we even had CAMERA FOOTAGE showing the thieves taking the car. Do you think GEICO cared? No. Do you think they lifted one finger to help? No. We had to do all the work ourselves while they sat back and collected premiums like everything was fine. And the way they treated us? Cold, rude, dismissive, unprofessional. Every time we called, it felt like WE were bothering THEM.

Geico is one of the most expensive car insurance companies I have gotten a quote from. We were out of town and our vehicle was broken into. Filed a glass repair claim as both the windshield and side window were broken. Geico charged us our deductible and CS directed us to a local glass shop and sent a link to take photos of the damage but the instructions were not clear that photos needed to be taken BEFORE going to the glass shop, as the damage needed to be reviewed and approve prior to repair, so we went to the shop and attempted to take photos there.

I was a loyal Geico customer for 18 years -- but my next 6-month renewal was for more than $1,300 -- that's both unbelievable and unacceptable!! My driver's license actually says "safe driver," and my car is a 2024 Subaru with lots of safety features. After comparison shopping, I found the SAME COVERAGE for MORE THAN HALF that amount and changed companies effective last month. I thought so highly of Geico (and yes, I love the Geico), I never thought to comparison shop before. But now I'm wondering how long Geico has been overcharging me.

Donna is on the phone with Geico so I can get an insurance adjuster out here to give me an estimate for my door handle. Worst car ins company. It's just the door handle that needs repair. I'm waiting patiently for the my ins company to help repaired the door handle.

Please go with any other insurance agency. You pay your premium but do not receive any help when you need it. I would rather go to the DMV and sit and wait all day then try to get someone who can help me with my policy. On the positive side, only took me 15 minutes to change my insurance.

All was well until I found out they switched my policy from comprehensive and collision coverage to liability only, WITHOUT my authorization. I strongly recommend you do your research before you signing up with Geico. When I asked to dispute it, they gave me the runaround and passed me from representative to representative. I am LIVID!

Unethical horrible business practices, got rear ended by a GEICO insured driver, they were ticketed, got the runaround from every person contacted, would not pay for repairs, said they had 2 yrs to decide because a third driver was involved. Body shop and our insurance State Farm had never had this happen with any other insurance company. Ended up filing a claim with our insurance company. Meanwhile GEICO doesn’t pay out a lawful claim. Will let everyone know NEVER to buy insurance from an unethical company like GEICO!

Geico is really bad. I opened a new auto policy and they cancelled it for non-payment which is a lie because I set up auto pay. When I called to have reinstated they charged me MORE than originally quoted. I did it just because I was frustrated, but now I have to pay $138 to motor vehicle due to a lapse of coverage along with 16 days that I will not be able to drive my car as an additional payment. This was THEIR error and they are doing nothing to help me. Don't let their prices fool you, there's more to paying for cheap insurance. You get what you pay for!

In December 2025 someone (somehow) got into my Geico account, changed my personal login information, and then proceeded to pay my bill with an Amex (I do not have an Amex). I have been with Geico since 2011 and on autopay through my bank. The charge was just reversed in February 2026. Obviously I did not know this happened, until without any other notification, Geico sent an email saying we are canceling your policy if the bill isn't paid ASAP.

I got GEICO in January of 2026. Drive Easy showed one trip and stopped! I tried for a month to get this fixed! I was told the problem was on their end! After three more calls I was told my Samsung Galaxy A15 is not compatible! I found that my number was not even listed to my policy! I made a fourth call and told them my number is not listed! My number was updated finally and I am waiting to see if that helped!

I have been with Geico for probably over 20 years but when I went to get a recent Auto added every time I got a quote the price kept increasing. I started online and it gave me one quote but then told me to call so I called. When I spoke with representative there was a $75 increase after the representative quoted me the lower price but I had given them my information to charge me. I called again to speak with the manager but was given a supervisor and in turn I was quoted another $10 increase. To say the least, I'm very disappointed in Geico. I'm currently waiting for upper management to call me but was told it could take up to 72 hours. After seeing the reviews, I'm extremely hesitant.

I called GEICO for an auto insurance quote. They provided me with a price, took payment information, and then later recalculated the premium and made significant increases. This kind of practice feels misleading and unfair. I expect transparency and accuracy from a large, well-known company. Quoting one price and then substantially adjusting it after payment does not seem like fair business. It’s disappointing and not what I anticipated from a company of this reputation. Shame! Shame! Shame!

Crooks with a capital C. Got quote online and was told $900 per six months for full coverage. Then they make you enter banking info and to review your documents before finalizing but they trick you and lock you in with a policy and has the audacity to want to charge $3,800 per six months and are going to draft the first month. I didn't agree with this nor even sign in DocuSign. You can never reach customer service to dispute. I opened my so-called active account online and changed the banking info to info I had for an inactive checking account and promptly closed this fraudulent coverage. Geico can go directly to that place where Satan calls home. Don't be fooled folks.

Definitely do not recommend. We were recently rear ended by a young woman with Geico insurance. The initial Geico customer service was fine however once we started working with our preferred body shop to coordinate repairs we realized that Geico’s reimbursement rates were about 30% lower than area average. Geico advocates cheap parts, cutthroat wages, lower quality repair techniques, etc. Be prepared to pay out of pocket if you use a shop that’s outside their network or you need one that’s certified by your vehicle manufacturer to return it to its pre-loss condition.

I have had one of the worst experiences with Geico recently. I wouldn’t recommend them to anyone. Not only are they high on their insurance quotes, but they send the adjuster out to the wrong address and state. Then they assign you to another adjuster and this adjuster, when it finally returns your calls, is very rude and doesn’t allow for you to speak on your behalf. Looks like someone wasn't trained properly. Customer service should be first and foremost the priority. So I’m only giving Geico a 2.

Awful car insurance company. They will take months to handle your claim and try to write you off instantly so they don't have to deal with you. They try to total up my car when it was not totaled out. And then they do not want to cover extensive doctor bills and procedures that I had for my back because the time was limited. They are bullshit company and canceled after 15 years because customer service is absolutely horrible and the way they handle claims is garbage. Do not waste your money.

I've had the worst experience dealing with a claim. They don't return repeated calls and messages. I was made to pay for a rental when it should have been covered. They have an "Oh well, too bad" attitude. Horrible customer service.

I'm very disappointed with my first car accident that I had on january 21 2026. It's a shame knowing that I been a loyal customer for over 15 years with GEICO, I thought that I have the best insurance for my vehicles, but I'm completely wrong, so sad to find out that I don't have their support when I need it the most.

I was told that Geico was reasonably priced. I went through the usual steps of questions, etc in which they do NOT have the right to much of the information they are asking for such as married status, social security number, education status, credit scores, etc, etc, etc. They have no right to that information yet it is demanded or you can't get a quote. Finally you get a reasonable quote and in the end when you provide the VIN NO. and they find an accident or other item they don't like on it they question and you tell them different which is correct, they then double your quote. BS. Mickey Mouse Company just wanting to gouge us.

Worst insurance I've ever had. Previously had progressive insurance and switched over to Geico because I was referred by a friend that it was cheaper but save your money. They will fail to notify your state DMV about your insurance policy and your state will cancel your insurance and you will have to pay a fee. In some cases you'll be on your way to work and get pulled over and have your vehicle towed and pay all the expenses yourself and they will tell you they won't cover you because it's not their fault when it's clearly on their end. My recommendation pay the extra money and go with the better insurance.

Went with Geico as my car insurer out of college because our alumni association got a 10% discount. After 5+ years of a perfect driving record - accident-free and ticket-free - my rates had gone UP. Mind you this is in my 20s when every year of perfect driving should be significantly lowering my risk profile to insurance companies. I finally decided to shop them and cut my rates in half with the same coverage. They have no loyalty to existing customers and will be more than happy to scam you until you churn. I'll be shopping my insurance company every 12-18 months going forward, but I will never switch back to Geico unless they give me a nice 4-figure bonus check to compensate for the what should be criminal rates they had me on.

I called Geico for an auto quote. Even though accident I was in 3 yrs prior was declared 100% other driver's fault and entirely paid for by other driver's insurance Geico would only give me limited limits and gave me a ridiculous price. Other driver veered into me and broadsided me near back of driver side door and front of rear driver side door which was obviously out of my field of vision. Two other companies offered me better rate and better limits.

I just wanted to share my recent experience with GEICO claims with the loss of my pickup truck. I must say, from the time I filed the claim to when I received my check, the process went smooth. Geico sent me a full breakdown of the payout for my totaled vehicle. And the assessment of the value of my truck was more than fare. There are a lot of insurance companies that advertise how good they are but if you want to know how good an insurance company really are, read reviews of the folks that had to go through the unfortunate time. My experience with Geico has been excellent. Couldn’t ask more from a insurance company.

You people are monsters and scammers. New York City is tired of your scamming company. You red lined me when I got hit a few years back and now it's hard for me to get insurance. I'm glad. At least I know now that I'm not the only victim from GEICO. Amen...

Eric ** has got to be one of the best agents Geico has...Very efficient and helpful. He'll make sure all of your coverage needs are met and will answer any and all questions you may have while providing you with the best possible quote.

Geico is a FRAUD, I have been paying my premium for 4 years+. I filed a claim for the first time in 2025 only to be dropped at the beginning of 2026. I could not get any information from Geico, except that I was considered a Liability. I will be expose this fraud with evidence, which is a letter that was sent to me.

I just saved a load of money by switching from GEICO to State Farm. We were with them for years and they just took advantage of us. We were paying 498.00 a month. Now it will be 187.47 for full coverage on 3 vehicles. GEICO is truly disappointing and greedy. I highly DON'T recommend them.

I used to have Geico years ago with great service but we was moving to a different house insurance and the go through Homesite. I agreed to an outside inspection, the inspector show up and demanded that he was going inside the house or he was going to cancel the house insurance after 2 months and it was paid in full. After he got extremely aggressive and kept threatening me, I was home alone and I was extremely scared for my safety, I ask him to leave.

Filed a claim and the company has been lacking. Was told the auto shop could not accommodate our car and was being towed on 12/18, was not towed until 12/22 (we could have driven it ourselves to avoid delay in service). Toss in holiday 12/24, 12/25, 12/31, 1/1, our time with rental and wasting time on repairs is approaching two weeks. Also, assessor is constantly DAYS behind in addressing approvals and repair delaying our process even more and pushing the rental over our 30 day mark becoming a financial burden. Tack on calling GEICO places you on indefinite hold to not receive any feedback. The online chat will say "1 minute remaining" for 20-30 minutes with no response at all. I am beyond disappointed and disgusted with the response time and how much this company is costing us for a repair that should have been addressed over a month ago.

(underwriting dept). Nobody can reach them. I keep asking, tell me why you changed my address. Nobody can answer. I am shopping now for new insurance. I WOULD STAY AWAY FROM GEICO. THIS IS INSURANCE FRAUD BY THE GEICO ITSELF.

Sad to say we have had Geico insurance for over 50 years and I've always been able to reach customer service to ask questions that aren't covered on the web site. Now it's impossible to get a live agent on the phone as they must've fired them all and direct everyone to their app. So it's a take it or leave it. Even the file a claim or get road service you have to go through the app better make sure you have cell service. I will start exploring another options but this is very disappointing they used to be top-tier for customer service.

One of their customers punched my window in a road rage incident. Geico claimed they couldn’t reach their person so they couldn’t pay. I got rid of geico years ago. If they won’t pay damages that their covered driver cause they are just another bad company

We have been with Geico car insurance for about 45 years. Never had a Ticket, never had a wreck, and was paying close to 1000.00 a month. I asked them to lower the price. They told me that we have all the discount that they can give me. So, if anybody listen, please do not go with them. You think that with our record that we have that they would want us to stay.

Very awful customer service. Customers wait for hours to be attended to, worse of is the rerouting. rerouting takes hours to speak to the right person, then connecting to the right persons take forever.

I tried several times to get a quote via online and calling. The absolutely worst system I've ever encountered. Absolutely nothing but a hassle. If GEICO is anything like the experience I had while trying to sign up for their insurance, the company is a POS

I’ve been with GEICO several years, my ex and I have had several cars fully insured without any issues. Until now, my fully insured 2023 Honda was parked, came back to see it damaged. My adjuster took 30 minutes to say it’s a “total loss”. Now they’re “investigating” my claim, obviously not believing the facts. Been 2 months now, still haven’t heard anything from “Angel”. Jeopardized my job, ruined my holidays and now financial future at risk cause after paying my own rental for 1 month so I DON’T lose my job and having to borrow to buy something to get around, I’m still obligated to make payments on car not running and insurance payments. There is no sense of urgency on their part!

I think they are trying to get rid of me. I am a senior citizen. I have been with them for 20 years. 1 ticket 20 years ago. I accident 20 years ago. Not my fault. Someone rear ended me and totaled my car. In the last year they have quadruple my insurance. I auto pay. They text me and say it was denied. Same bank and account for over 5 years. Plenty of money to cover the bill. I called and gave the info again and it went through. They sent me a bill saying if I do not pay by the 20th. They are cancelling me. My bank app said it was paid. I think because of my age they are trying to get rid of me. The only claim I ever had was a couple roadside one for a flat tire. The other was a dead battery. My vehicles are a. 2011 fusion and 2018 caravan. It went from 45.00 a month to 160.00 in the last year. I think I will be shopping. Again, I think it is because of my age. They are not taking into account my driving record.

I was involved in a collision on September 14th. I've been with GEICO for over 5 years. Geico is canceling my insurance after paying out for an accident that wasn't my fault. Geico told me a lie about why they were canceling my insurance, but couldn't back it up. The government needs to get control of these insurance companies that think they can charge you and treat you any kind of way. I hope Geico and their underwriters get what they deserve.

I am extremely frustrated with Geico. The automated calling and chat systems will run you around in circles and make it extremely difficult to get any real service. I wanted to pay my premium in full to be eligible for the discounts which my account has been telling me I can do. When I click the contact link to speak with a representative to get these discounts it runs me in circles trying to just get me to pay the regular monthly payment. When I finally was able to get past these automated calls, they told me I was not eligible for the discount because I didn't ask soon enough. When on the phone with the representative, she acknowledged that they are aware of the issue with the automated calling and chat systems but was unable to do anything about it and can't offer any solutions. I am extremely frustrated. It seems like the company would rather avoid talking to their customers in order to continue maximizing profits in sneaky ways.

I've been with the company for a month now, started my insurance plan with them in December 2025. They make it impossible to make premium payments. I attempted to make my payment through the app and was met with an error message of "please use an existing card on file". The card I was using WAS on file. So I tried again and was met with an error message of "try again later. Too many attempts". So I tried on their website. Same errors. So I gave them a call the next day. Their automated system did the exact thing and when I finally made it to a person she explained that GEICO locks the accounts to prevent payments for 24 hours. So apparently I've the last 48 hours my account has been locked for "24 hours".

Poor customer service, clams department waits days and weeks to get back to you. They don’t want to put your car back the way it was before. Someone but my car, which was parked. They sent the most uneducated adjustor out that knew nothing about sports cars out and are screwed my claim all up. You’re better off getting an attorney and suing GEICO for the get-go.

Vincent **, Auto Damage Adjuster III, was professional and excellent to work with. Always available and settled claim quick and efficiently. Thank You! He came right to my home. I took pictures. Inspected the vehicle and made it very convenient for me.

I called Geico today to possibly switch insurance companies to them and the women I talked to was very rude. I told her I was possibly interested in switching to Geico for car insurance so I explained what I needed and I told her I got a new job and I’m making 2.5 times more money than I was a month ago and a month ago I had two jobs, my regular job and I would do Door Dash on the weekends but not sure I was going to do door dash because I make really good money now so I don’t have to.

My wife got in accident. The person that hit her was insured by this company. 1st they were very cool, but was I mention that I was not ok with after market parts on my vehicle and that my wife was going to be going to doctor for back pain. Now the calls has became rude. In process of getting legal advice. I will recommend any one going true the same thing with this guys get yourself legal o person on your side.

My daughter was in a wreck. Had Geico as insurance. Thought they were a good company. Instead first they take a statement from me because they can't take one from my daughter because she is a minor. Submitted pictures of the wreck. They then want my call log from my phone, pictures of the car days before the wreck and then have me give a statement if I'm the owner of the car when all registration is in my name. My daughter listed on my policy. Then they call back wanting a statement from my daughter. Granted my son was with her that is an adult and never asked him for a statement.

Filing a claim is a task. The adjustor sat on our claim 10 days that the body shop finally told them they needed to get out there. We ran out of rental days and now vehicle is ready body shop needs them to come out and sign off on repairs, so we can get our vehicle. They have yet to go out there. I have no vehicle, no rental, and several children needing rides to school. And can't have them sitting on this until they deem it necessary to sign off on it.

Geico is Thief and Crooks, I was applies for new policies with them, Policies did not went through, they charge money from my cards, contract them to refund, they said I don't have account with them. They cannot refund, I have to open dispute through my card, full of crooks and thief.

Horrible wait times and lacks the skill called PAYING ATTENTION. My boyfriend bought a new car and all we needed to do was add the lienholder and update the deductible. We called the first time and let them know the information we needed to update our policy. They said everything was good and would send us the declaration paper. We got the paper and it was missing the lienholder. And then we’re on hold for an hour and still haven’t gotten connected. The app and the website does not give an option for either of the things we need done. Just all bad.

The worst instance company, I car was a total loss and they denied my claim, I had to sue to be able to get paid and even that way, was hard, they like to take your money, but they don't want to pay, the worst claim assist name Johnson, a no good insurance company

No start for them bad services. They processed my insurance policy with the wrong VIN without any notification, and six months have passed. The letter from the DMV is the only proof that I didn't have insurance. After they corrected my VIN, they still charged me a $50 service fee. They also added towing and rental car coverage without my consent. They refuse to issue a refund. If my insurance was invalid because I didn't receive a notification from the DMV, shouldn't they refund me the premiums for the past six months? Their customer service is terrible, their online chat is also terrible, it takes a long time, and they always try to end the conversation quickly.

⭐☆☆☆☆ – Extremely Disappointing and Potentially Dangerous Practice. I purchased a GEICO personal auto policy and after I paid, my fiancé was excluded as a driver—without any prominent notification or warning. The only reason I caught it is because I’ve been in the insurance industry for 15+ years and reviewed the documents carefully. The exclusion appeared quietly in the DocuSign packet.

After being a loyal customer for over 8 months, I am extremely disappointed with this service. If there were an option for a negative rating, I would choose it without hesitation. Every month, the payment was deducted promptly, but when my policy came up for renewal after 6 months, it was suddenly canceled without any explanation. On top of that, the premium increased unexpectedly and significantly. I spent hours contacting the support team, only to receive vague responses and no clear justification for the price hike. The lack of transparency, poor communication, and complete disregard for customer trust are unacceptable. This experience shows a serious failure in customer service and policy management. I would strongly advise others to think twice before committing to this company.

After 10 years as a loyal customer, GEICO rewarded me with a rate increase of 7.32 times my normal premium due to their own mistake. No accountability, no meaningful explanation, just a massive bill and indifference. This is predatory behavior, not customer service. If you value fairness or loyalty, stay far away from this insurance company.

I have been with Geico since I began drivin' and have had nothing but great experiences and honesty from vehicle to vehicle. Prior to buying my new vehicle two weeks ago I reached out to Geico with the VIN and asked what my new payments would be for the next six months. It fit in my budget so I bought the vehicle. Geico altered my payments to a higher price not in the budget, higher than what they confirmed my new payments would be. Usually Geico is great to work with and corrects their wrong. After speakin' with 3 different individuals no one was willing to correct their wrong.

I've been a long time loyal customer of Geico's car insurance and umbrella policy. A few year ago GEICO stopped serving any new customers from CA but since I was old customer they continued my insurance. But recently I've noticed that their customer service is really going downhill. I can't get anyone to answer their customer service phone numbers and I've tried them all! They put me on hold and after an hour or so my cellphone goes dead. This is terrible treatment for their old loyal clients. What would happen if it was an emergency and you needed their support right away? I used to tell everyone able what a great company GEICO was, but NO LONGER. Now I tell friends to STAY AWAY! What is happening with GEICO is such a shame.

I have been a customer since 2023. Unfortunately, on November 2025 I was hit by a deer. Today is December 17, 2025 and I still don’t have my car back. I am now being told by my claims adjuster Adam, mind you who never answers the phone when I call, that I will be responsible for my battery because it is a wearable item. I told him that I hadn’t had an issue with my battery and only had the car for a year. He told me that the battery only lasts for three years and it is a wearable item so I will be responsible for the battery. I explained to him the reason why my battery got drained was because they put an aftermarket bumper on original sensors, which I’m still not sure if they truly replaced, and therefore it drained my battery as I was told by the dealership.

You guys are the best Insurance company ever. From the start to the quick finish per my recent claims. I never dreamed an insurance company could provide customers such fast, seamless, integral and professional customer care services. We were In a crises… Dan the adjuster took the wheel…. Wow, this guy was amazing! You all were a very bright star for my family during very stressful situation. I thank you for maintaining such an honorable and integral business-footprint 👣…. Sincerely, RG and Family

I am dealing with a painful neuropathy issue. I turned my tags in and cancelled my policy on the app. I find out down the road that it wasn't cancelled. They changed me $675 more. Then took me to collections for $98. Would not work with me at all. Don't trust the app and don't trust GEICO. They do not have your back.

Geico Insurance Review; The problem I’m having is my car was returned to me in worst condition then when I left it and when I asked Geico to help me fix the issue, being that my car wouldn’t have ever been at the shop in the first place, if their insured driver had not drove into my car, when I dropped my vehicle off it wasn’t driving the way I dropped it off now it’s completely unsafe do to further issues for some reason … and Geico absolutely refused to help with the matter so now my car is worse than it ever was before the initial wreck itself.

I was a GEICO customer for over 10 years and used to recommend them without hesitation. Unfortunately, in the last 5–8 years the experience has gone sharply downhill, to the point that I finally switched carriers. The biggest problem is that it’s now almost impossible to manage my policy online or through the mobile app. Simple tasks (viewing policy documents, downloading ID cards, making a payment change, or updating information) almost always end with an error message that says “We’re unable to process your request. Please call customer service.”

I was rear ended by a Geico insured driver. I had AAA, my insurance insurance handle the claim since I knew Geico's repair reputation. I rented the cheapest car I could for the time my car was in the shop and paid Enterprise directly. After sending a copy of my paid invoice to Geico three times, they finally accepted it on 5/30/25. The finally paid me on 11/5/25 after numerous call, promises, and long waits on the phone. I believe this is their policy of delaying payments as long as possible.

Alan ** unethical withholding the release of my truck and property based on me not accepting his crazy diminished offer 1/3 of the cost to replace. Even after speaking to his supervisor who says this is his tactics allows them to negotiate with somebody's hard-earned vehicle that I worked very hard for. I spent thousands of dollars upgrading and maintaining the vehicle. Even at its factory book value I can't find anything for less than $9,500 with the 8.1 l engine and the Allison transmission which it came from the factory with.

**My Experience with GEICO Insurance.** I’ve been a loyal GEICO customer for over 20 years, but I am extremely disappointed with how they’ve treated me. Despite my long history with them and only one accident in two decades, my premium suddenly skyrocketed from $105 to $330. What makes this worse is that GEICO did not keep their word and misled me during the process. After two decades of trust, I expected honesty and fairness, but instead I feel betrayed.

Good luck getting them to cover your damage even though you have full coverage. They will send out an adjuster that will say the damage didn’t occur in the accident! So when did it happen GEICO? I have been paying for full coverage on 3 vehicles for over 20 years and they won’t cover the damage.

I got quote for myself from GEICO with 1 vehicle, after paying for the policy GEICO added my adult son to my policy and said it was at my request, which was a lie! My son doesn’t live with me he lives on campus at Savannah University. I called the next day and asked about that, I was told oh yeah GEICO will do that because your son uses your address. I was told to send in proof that he doesn’t live with me, and I did, they changed his statues to away at school. I received another email stating that my new amount monthly would be $367 and it would automatically be drafted on the 7th of the next month. Then I received another message stating that my policy would cancel. All of these changes was done in 1 month by GEICO.

I have Geico service for years, and I love them. Long story short, I made the mistake to switch to another insurance company and regretted the switch. I was recently able to come back and spoke with David (I hope I saved this correctly) **. He was amazing and helped make my transition back to Geico as smooth as possible. He helped me out a little while back and this was a late review. I am happy to be back with Geico and thank you David.

I have had a very good experience with Geico in terms of handling and resolving an auto acccident I had last year and the resulting legal issues and monetary demands from the defendant. Right from the start Geico claims and the adjusters handled the repair of my vehicle in a very efficient and satisfactory manner. Geico then appointed me proper legal representation from a well known law firm, in the form of Michael ** from QPWB law firm.I was incredibly pleased with the job he did in representing me.

I've had one claim in all the years I've had with Geico. Had really minor damage to my Mazda cx9 and they totaled it. They pay off, and I'm without a vehicle. Several body shops told us it was not totaled. Be careful signing with them. It's been years with me.

I've been with Geico for right at ten years. I've called three straight days to receive a call back (because there was over a hundred callers before me) and they've never called me back. So, I assume that they don't want my business.

Geico has the worst customer service in America, I will never go back to them. They are very unprofessional, very expensive. They don’t know what they’re talking about so please my advice do not buy their products, I can’t express myself so well but all I can tell you is Geico is no good.

A GEICO representative did not perform her job correctly and mistakenly applied my son's payment to my account. I had my account set up on autopay, and she cancelled it. My son is not included on my account. He received a delinquent notice after making his quarterly payment and mentioned it to me. They told him they would check to see if they could locate his payment, but in the meantime, his account was at risk of cancellation. Upon reviewing my account, I noticed an unfamiliar payment and a new debit card I did not recognize. He had to call GEICO, who then needed to call me with him on the line so I could give my permission for them to transfer his payment back to his account. Now, they have required that I make a three-month payment when I was set up on a monthly payment plan.

Nov. 21, 2025 Friday. Hate calling GEICO, always some stupidity. Ok automated answer service, 😳 sent me a link to sign into?? I'm calling to make a simple payment, ok finally a rep Amber. Ok after payment, asked about liability for NY. Ok she said, "I sent The quote," ok cool, then I ask if I can get a quote for another state. Just a round about figure I said. So she transfer me to another rep: Ms. **, I had her spell it and I told her not for now. My truck payments end in 9/26 ok! This women done set up an acct for payment 🤯. She asked me how am I going to pay this a bal. of $155.😵‍💫.

Paid my policy through the (6) month term and kept getting a bill from Geico. Called customer service and asked for an accounting of my policy. Also, I wanted to remove a rec vehicle from the policy as we don't drive it during the Winter months. Representative made me remove the plates. Never had to do this before and I've done this every year for 12 years. I asked to speak to a Supervisor and was on hold for (10) minutes. When she returned, she said she needed to complete the process... what process and why was I on hold for 10 minutes. I asked and she said the Supervisor told her to. What??? The Representative kept reiterating what she had previously told me, which allowed my Son time to remove the plates. A simple call took over 25 minutes. We'll see if I get the requested accounting.

I am a customer with Geico for 18 year. In October I added a car to my policy. They told me to pay 358 in October and November which I did. Then IN December my new payment would be 198. I was just told they made a mistake and I now owe them 700 and my new payment with be 415 a month. They even pulled the phone recording saying I was spot on what they said. But I still have to pay the new amount because in the fine print of the email the sent me says they can make changes. That's BS. Stay away from Geico. I am now looking for a better car, home and boat insurance company. They will lose a customer they had for 18 years with no problems that paid the bill on time every time over this.

You guys suck. I hate this stupid company and will never use your insurance EVER again. I hope that YOUR business gets shut down for having such ** employees. You ALL suck with your stupid insurance and stupid EVERYTHING. I WILL be calling corporate or WHOEVER the higher ups are. For this OUTRAGEOUS behavior HOW DARE ALL OF YOU. You are all troglodytes. And I hope that YOU know it you stubborn humans.

Run away from these scammers, they declared my car as a total loss because the bumper was scratched in the parking lot and then they added some more parts in order to raise the price of the damage so that they could keep the car instead to pay off for repair and sell it at auction, of course I was paid a lower value of the car. I'd add that they disassembled my car without my authorization which is against the law. Also they tried to cut my check for 3k claimed that money I already got what was absolutely lie and I proved that. Supervisor and adjusters located in Chicago (Scot, Brad and Katharine) are acting as a criminal group who played the game good-bad cop. If there is a law they should be arrest.

I was involved in an accident in September 2025! Paid 1000 deductible and the Collision Center got paid over 15,000 dollars and my car is still not running right. I informed my claims adjuster immediately Mrs. **.. Then I contacted her supervisor and the team. Nobody responded.

I was in an accident that happened recently. I made a claim on the app and gave my side of what happened. A couple of days later, I got a call from Todd, the claim advisor, asking for my side, but I had already received an email stating it was my fault, which is odd because I had never spoken to him before this. I explained what happened, and he was being rude and very condescending. He kept making excuses for the other party while I was trying to explain what happened and correcting me as I’m speaking.

Wish I could give -1,000,000 stars because they don't even deserve 1 star. I hope they go out of business asap. From the very get go I've encountered nothing but issues with Geico. They took my payment and didn't put my information in the system which has caused a snowball effect of issues. I returned everything they requested, bill of sale, proof of residency and they're CANCELING me after I paid in full. Recommend anyone and everyone who has them to find different car insurance ASAP.

I got hit by another vehicle. Driver said 100% his fault, so I contacted Geico. Got my car repaired but, had to pay my $1000 deductible even though it was not my fault. Tried for a year to get reimbursed. Still nothing. Now I've been on hold for 20 minutes. Haven't heard a real human voice once.

Not only have I had a fraud situation with them & only got $66 back for paying someone else's car insurance for months & they had me on so many other people's policies gave other people access to my info didn't let the other people know either I'm sure, they expect you to constantly check the app to update random crap or they terminate your policy. They absolutely suck, only reason I still use them is because they are so cheap. Best believe if I could afford it, I would not use Geico!!! They also never answer the damn phone on hold for hours so good luck fixing anything on your account!

App is difficult. They can increase their rates at anytime even if you've had them for years and zero accidents or problems. Tried telling me it's because of the economy. They will bill you after cancelation.

It wasn't a pleasant experience yesterday to come home to a letter from the DMV threatening to suspend my license because according to them, I didn't have insurance. When in fact I did. Checked insurance cards, VIN and everything looks correct, call GEICO and ask them what the hell is going on, the guy asks for the VIN then says "Oh I see the problem, we have one of the number threes as a dash." Now I'm beyond angry because on what planet does any VIN number have a dash in it? So they had my correct VIN on all my documents, just not what they reported to the state. So I ended up getting sanctioned and losing my safe driver status because they messed up the VIN.

I am so glad I switched insurance. I was with Progressive. Now I am with Geico, and I have Full coverage with renters. I am saving $75 a month. Progressive was more expensive with half the coverage. I only had liability and no renters with Progressive. Even if I added renters it wouldn't have been as cheap. The agent I who worked with me was thorough. I would recommend giving Geico a chance.

I wish I could give no Stars to this company. They signed me up for a discount for DriveEasy and then because I let my kids use my phone while in the car, which was not explained to me they increased my payments over 100 dollars each month. When I called to ask about they said there was nothing they can do. This is ridiculous.... Worst company and customer service ever.

Signed up with Geico, had the best rate at the time...as soon as we commit and pay they want to charge an additional fee because we previously used windshield coverage with another carrier. And on top of that cancelled my policy in a week and kept all my money. I have two teenager that were driving around for weeks not knowing we had no coverage. Called several times to talk with someone and left on hold forever! Still do not have my money back.

Geico’s insured ran a stop sign and totaled my car. Despite clear fault, I was denied a rental, medical help, and reimbursement for losses. Poor communication, delays, and mishandling made recovery stressful.

Geico reviews every 6 months. I'm just getting out of the hospital from having a serious Surgery.. Things are very rough right now and they have increased my premiums. They claim that it's the company and I was asked to purchase rental insurance but declined and right after that my premiums skyrocketed. Meanwhile, I will be looking for better rate somewhere else. I'm very disappointed with geico.

They maliciously report me to the DMV as being no longer insured in Florida on one of my cars because they lost my business on all 3 of my vehicles. I have 3 vehicles and intentionally chose to park this one car in my driveway… I have the title and can do as I PLEASE!!! My other 2 vehicles are insured… I ain’t even mad and I’ll more happy to testify…gave them one because zero ain’t available.

Filed hail damage claim. Very poor work. Appraiser, Manny ** is personal friends with the PDR company I used. I was totally unaware but Mr ** told me that on a recorded line. The PDR owner kept telling me not to call GEICO because his boy Manny would take care of it. Seems like a serious conflict of interest there. William ** did the first appraisal . My supplement of record summary shows payout to the shop for damage that was not on my truck. I even have pictures to prove it. The actual damage to my truck did not get fixed and I was told by Geicos claims dept there was nothing they could do about it. The shop got payout for Paint and Supplies but they sent my truck to a very bad part of town where an amateur body Shop proceeded to paint my special edition 2020 Ford F-150 outside in the street. It looks horrible. PDR owner was paid for a blinker light on my mirror but it was a specific part that he put on his personal vehicle.

Was supposed to cancel policy, had 3 days notice. Did not cancel, charged me, after admitting they received my cancellation notice 3 days prior. Said they would refund me within 10-15 days. This is day 17, and I've been waiting for 26:45 minutes. Horrible customer service. The rates were bad, coverage was a joke. Never again.

Terrible up front and follow up customer service. Didn’t brief me upon windshield glass claim options, then when issue was raised post glass company visit rep couldn’t align my phone call to claim (basic customer service IVR telephony match) since it was within the hour. Then CS rep hung hup when I questioned. Gieco should be embarrassed and discarded. Basic customer service 101 failed. With no apology.

Don’t buy insurance from GEICO, it’s a scam, they charge you every month. But they pay when you have accidents. I had full coverage, including collision. GEICO refused to repair my car. I tried to hire attorney but attorney refused to work with me because my claim was under 5k. So the attorney doesn’t make enough money. And GEICO knows that. It’s a scam.

Never pay in full to get a lower rate. Geico will make it its number one priority to double your rate, either without letting you know any reason or by sending you random letters giving you 15 days to respond, which can be very difficult or impossible to do if you have a busy work life with travels. Also been subjected to lies, when I was told that letters have been sent which I never received. I open all my mail, sometimes a little late due to business travels. But Geico is the only reportedly reputable insurance/financial institution which claimed sending me letters which I never received (2 total) in my 29 years of adult life.

Just saying don’t buy this insurance, you pay every month. If you get in accident even you have full coverage they don’t pay for repairs. If want hire an attorney the attorneys refuse to work for you if the damage is under 5k. Because the attorney said they don’t make money. And GEICO knows this. All insurance companies are charging a lot. But most of them takes care of your vehicle in case of accidents. But not GEICO. GEICO via a scam

Geico used to be all about easily accessible customer service but they have gone full Cracker Barrel and have abandoned what made them better than the others. Merely trying to pay my bill was so frustrating that It resulted in me switching coverages after being a Geico customer for decades. You ask for a text verification to access your account and it takes a full half hour to reach you. By that time they time out your session. They want to fully automate but their website is horrible for the practical things you need to do.

If I could leave a 0 star I would. This company is so awful and disorganized and NOTHING WORKS. Their website, app and even their call representatives don't know what to do. I had been trying to buy my car insurance from Geico for almost a week. I kept getting the run around that there was an error with their system and they would put in a ticket and get back to me. NOBODY EVER DID. DO NOT buy insurance from Geico. They are such a hassle. I eventually called a different insurance company. It was a little bit more expensive but it took me 11 minutes compared to the week's worth of hassle from Geico to get my insurance. They are not reliable at all.

These guys are an absolute joke. Got rear ended back in June sitting on the side of the rd and got absolutely no help from them. They wouldn't help me contact the other driver's insurance to get anything figured out. Just left it up to me and took around a month because it was the first accident I've been in and had no clue what to do. Now with the no fault insurance they've refused to pay doctor visits and what not so again all up to me. I wouldn't recommended them to a single person and when my claim is done and over with I'll 100% be switching to someone else. If I could give them 0 stars I would.

Worst insurance company ever. I had to switch over to Progressive because I felt like I was being overly charged. Every time I looked up, my bill was going up with little to no explanation. Now I'm with Progressive and they've come back to haunt me with some more malarkey. I do not recommend Geico to anyone when asked. It's rather disappointing, I like the little lizard.

Service at GEICO is non existent. After multiple attempts to resolve an urgent auto insurance issue on their website; I was repeatedly directed to call customer service. Yet the hold recording suggested I use the website. 5.5 hours on hold to be hung up on. Note the hold time highlighted in yellow. 324 minutes to be exact. How does that marketing line go again? 15 minutes for 15%? What do I get for 324 minutes? Whatever it is, I’ll never know because they hung up on me. A sharp stick in the eye would be more pleasant than trying to do business with GEICO.

Terrible claims process. They have no regard for the customer. Tyler ** the claims supervisor was very disrespectful and responded like a robot - the onus is on the customer to prove everything. Sorry, Tyler, I can’t time travel… Should have looked at reviews before signing on. Started shopping for new insurance the next day - to my surprise was able to get the same coverage for 10% cheaper. Never Geico again.

After someone ran a stop sign and hit my car, I expected GEICO to guide me through the claims process with at least a basic level of support and professionalism. Instead, what I experienced was one of the most frustrating, careless, and infuriating insurance claims I’ve ever dealt with. The damage to my car was on the rear driver’s side — exterior work that should have been simple to handle. But what followed was a long, exhausting series of avoidable issues, lack of communication, and outright negligence. A few shoutouts are in order.

My husband and I had Geico car insurance for over 25 years. We had their homeowners' insurance since 2018 and recently had to drop them. We never put in a claim to them ever and they raised our homeowner insurance without even notifying us to 4,500 for the year. We are currently at a 3.0 rate on our mortgage but because this put us into a negative value, our escrow account it raised our monthly mortgage over 1,000 dollars. We come to find out from our mortgage company that they were charged 5,300 in less than 6 months, which is what put our escrow account into the negative. We went with another insurance company.

The worst customer service and they have you go in circles between chat bots, phone calls, emails and then each tells you that can't help you. They are dishonest. In the 35 years I have had auto insurance this has been the worst 5 months at Geico and I do not recommend nor would ever do business with them again.

I made a mistake and was speeding, well that speeding ticket turned into me losing 2 days of work and paying over 400$ for my car could be released from the impound. It took 8 different agents and 2 days of being on the phone with them for a agent to get the correct information sent to Tallahassee!!!! If the first page would of been correct, I could of got this all in order a lot quicker!!!! I also ask Geico to pull the recordings from 3 months ago because I have to call them and have them fix the number that should of been a letter and send to Tallahassee. Well thanks to Geico not sending or correcting their mistake cost me over 800$. Do to their mistake, I ask to please be reimbursed for at least the 400$ for the inbound, they refused!!!!! This kind of action could cost a life, people are not rich, I had to sell whatever I had worth something to get my car back!!!! This company should be ashamed of their incompetent staff!!!

I rent a room from a family. The family’s son got his driver's license and they put him on their insurance. Geico felt it was necessary to still automatically add him onto my policy because we have the same address. The email said that it was per my request to add him. It ABSOLUTELY WAS NOT. I’m so sick of the disgusting practices that insurance companies get to get away with. The man on the phone was helpful and sent me a document to sign to take their son off of my insurance. The fact is that I should not have had to take him off of anything. Changes to my policy should be made by me and me alone, especially when it comes to adding new drivers. Con artist company.

I've had nothing but headaches and just plain bad everything. The app completely sucks. The people on the phone tell you the wrong info about your plan. Oh and they raise your rates for no reason other than greed. I will be switching companies next month

I have been with Geico Insurance for over 15 years. I had a very bad experience with communications and charging more money after I signed up for insurance and made my first payment. They charged me an extra 181 dollars and cancelled due to the rate was too expensive. So when I didn't pay they put me in collections. Forcing me to pay or destroying my credit. Very poor communications and very high premiums. I will never buy Geico Insurance again. Because they treat you like you're not a real person and just a dollar sign.

Customer service is horrible, horrible, horrible... Wait time is horrible, horrible. I can't wait to cancel. I would encourage all who don't like waiting for 30 mins at a time stay away from this insurance company. HORRIBLE.

⭐️⭐️⭐️⭐️⭐️. I’ve been dealing with insurance agents for over 18 years, and today I spoke with several agents from different companies — some were rude, some uneducated, and some simply didn’t care. Then I spoke with Jonntel from GEICO’s Auto Sales Department in Tucson, Arizona, and he completely changed my view of what a true insurance professional should be. He was extremely knowledgeable, patient, courteous, and warm-hearted throughout the entire process. His professionalism, attention to detail, and genuine care set a new standard for customer service — something I’ve never experienced in nearly two decades of dealing with insurance companies. Because of the way Jonntel handled everything, I’ll gladly be moving all my other vehicles to GEICO just to continue receiving this level of top-tier service. GEICO is truly fortunate to have someone like him representing their brand.

My car has been in the Geico approved auto body shop for two weeks. No adjuster has been to see car. Communication call levels is non existent. They are worse than horrible. Stay away. No courtesy. Unresponsive. Could care less about customer.

I’ve been with GEICO many years and I’ve always appreciate their excellent customer service. My complaint is about a specific policy change. It is not the change, it’s more the implementation of it. If you go on vacation and suspend most of your coverage, in the past. You call the day before you want the coverage to resume and everything was fine. I did that today to start coverage starting tomorrow after being gone for six weeks and was told that there was a seven day waiting period. If I had known that properly, I would’ve called a week ago. But they have this surprise policy implementation now puts me in a bind. I have to drive my car tomorrow, but because Geico was so poor and advising of this policy change, I will not have full coverage. Totally unsatisfactory and not up to Geico‘s standards in my opinion.

Currently as of Oct 1, 2025 attempting to work with Geico on a claim from a insurer that crashed into my car. They have misguided, misrepresented good intentions on getting my auto repaired and taken care of the property that was damaged as well. I would NEVER EVER recommend Geico to anyone. Unless you want to be sued....

Horrible customer experience trying to get an RMV form. I've been waiting all day for the form and my chat keeps getting disconnected. I've spent more time on hold than getting help and left in limbo, whether or not my form is actually being processed...

Complaint: On September 26, 2025, a GEICO representative quoted me $2,048.78 for my auto insurance renewal with $500,000/$500,000 liability limits, plus a $60 driving class discount once all drivers completed the course. This is the quote I expect GEICO to honor. Instead: GEICO has refused to honor that quote, leaving my policy at lower liability limits. My premium has been raised 26% over the last six months, without explanation, even though no such increase was approved in New Jersey. Calls and emails to GEICO’s executives, including CEO Todd Combs, have gone unanswered (last unanswered email: 10/1/25).

Geico is a TERRIBLE insurance carrier. I've been fighting with them for 6 months to get reimbursed for out of pocket expenses due to their customer causing an accident. I had to file the same paperwork twice and basically harass the adjuster assigned to my case because they didn't answer emails or return my calls. I still have not received the full reimbursement.

Called to make small changes to the policy, number of people waiting in line in front of me is 218! ... This is middle of the day, on Tuesday. Really sad and concerned with companies automating their system and basically eliminating people to provide competent adequate support, we are going to lose this world.

One of the worst experiences....ever. Changed to Geico to save money. Everything seemed okay at first, but when I called them a few weeks before my son turned 16... FOR A QUOTE...they added him to my policy against my wishes! All that I wanted was a quote. Then they refused to remove him! This caused my premium to SKYROCKET. So of course I jumped ship just as soon as I found a suitable replacement.

So far, 1 of the worst insurance companies I've ever dealt with. They don't want to talk to you - as they prefer you do everything online (unless you're signing up - they they'll talk to you to get your money). Was in a collision and they were the ABSOLUTE WORST.

They are running a scam. I have had Geico since 2016 when my children were teenagers and their cost was the lowest. Back in June,2025, I tried to remove drivers online. I noticed a couple of weeks later, they were not removed. When I tried again, I received a message that my account was locked and could not be accessed. I made multiple lengthy calls only to be told every time that their IT department was working on it. I was patient and waited 3 months, all the while my bank account was being debited each month. The rep from Geico said she couldn't even cancel my account. Finally, I had my bank stop payment. Of course, I got multiple emails threatening to cancel my account because my payment was declined. Somehow, they were still able to get in my account to do that! Good riddance!

We have been with them for eleven years. Our monthly premium was $190.00 a month, and we have pretty clean records. Our rates kept climbing to $220.00 then it was $265.00 two months ago. They just raised our monthly premium to $385.00 two months ago! Tonight at midnight they are fired. We are with Shelter Insurance now with more coverage, for $245.00 a month. That is like a $1,680.00 dollar savings a year! Our property tax is only $1,400.00 a year here in Missouri, that covers that and then some. See ya never Geico, I have no idea what happened to them. I have a lot of family members with Geico, I will be contacting about this situation.

Worst experience trying to obtain insurance I could imagine. You would have to be crazy to go with this company. They don't care at all about the customer experience and they put me in a really jeopardy of being without insurance because of their negligence. It's not worth any savings you may think you will get to go with such a dangerous company. Please don't fall for their low price point and sacrifice everything else.

Got into a wreck that wasn’t my fault 2 years ago. Well started having mechanical failures related to that wreck. So I took the advice of mechanic and submitted claim. They denied it within hours. Said she called the shop and they said it couldn’t be related. So I message the shop owner with the screen shot and he said she didn’t listen to a thing. So I’m forced to now get a lawyer. I dropped them as my insurance company. They say they care about safety. If they did they would’ve listened to the mechanic. As you can see in the screen shots that Geico doesn’t care and wants me to get a lawyer.

GEICO terrible customer service. Rates are not cheap. I just switched. Same coverage 200$ a month cheaper and GEICO wanted to give me an attitude after being a customer for years and overpaying. They need more job cuts obviously.

I purchased GEICO when I had to travel out of state for a job. The price was affordable. I had a 13 year old low mileage Hyundai Sonata. Everything was fine until another vehicle hit me. GEICO has a no-fault collision coverage. Apparently the offending driver knew about this and they filed a claim under my policy and received about $13,000 without notifying me. Since the other driver was at fault, I was expecting their insurance to pay. I was just ignored. When I agreed to file the claim with GEICO I was forced to buy a new car. GEICO told me my car is a total loss when it could be fix for $3K. GEICO defames their customers so my insurance rate was sky high.

GEICO is so much better than my previous provider, you can easily navigate through their app app and if you were to pay for roadside assistance they reimburse you for that. I love that I got full coverage on my newer car with them.

Hands down the worst insurance company on the planet. I have had nothing but bad experience with this company. My wife got hit in the passenger's side. We filed a claim except there was water damage where the car sit for a week for them to pick it up and it ruined our car radio and they are saying they will not fix it. I will never use them again and you can literally never get a hold of any adjuster or supervisors, and it's still not fixed. I'm currently fighting this battle. Steer clear of this company.

Service Was terrible has been Since I started my plan. My car engine blew I canceled my insurance do to the fact I’m not operating the vehicle and was intended on fixing they reported the issue to FLHSMV IMMEDIATELY To Try & get my DLs Suspended WHILE BEING NOTIFIED OF THE MECHANIC ISSUE WHICH Isn't Covered by the Garbage insurance plan that Cost over 160 monthly. They’re beyond Money Hungry and Need to Be Shut Down.

Hey GEICO, pretty disgusted about your stance on NOT firing Alysa ** for her disgraceful, hateful post on social media regarding the death of Charlie Kirk. Just know we will never be doing business again. This is NOT a political thing, this is a decent human being thing. Shame on you.

You will reap what you sow. How utterly disgusting of this company to put its head down and pretend their employees are not mocking and celebrating the death of a person. Do better Geico, I will be canceling my insurance with you. Absolutely disgusting behavior.

I spent 6 hours today shopping for quotes. I Talked to half a dozen agents, my email and phone are now constantly bombarded with adds from insurance companies. I had three different insurance companies deny me for coverage because they couldn't find my credit history (I'm Trans and changed my name about a year ago.) Geico insured me in less than 15 minutes (I thought that was just the add) and for literally a third of what amica and state farm denied me for. The process was so easy I had to stop and verify I was actually on the right website and not about to be scammed. I've never been so excited to pay a corporation $500.

Disgusting behavior by your employees. I'll never return to Geico.. Due to recent events and behavior I've seen from your employees and your absolute unwillingness to address the issue, I will never use your service again.

I had GEICO, so happy that I don’t anymore, rude customer service and their prices are insane. After learning about how they have decided to handle recent events I was more than happy to not be associated with them.

Good luck. I mean what more can I say... Good luck, hope sticking to your guns was worth it... In all honesty though worst customer experience of my life. Would never ever go back. Can't stand the communication.

My rate was ok but when I got a new car it multiplied by almost 7 times. I immediately canceled and got another policy. My policy is a fraction and my insurance agent is right here in town. Much better and I am much happier.

Attempting to update your payment method or enroll in AutoPay is currently broken (or at the very least is unable to provide a meaningful error message) and has been for days. This is a critical bug that absolutely no enterprise has an excuse for not fixing immediately. Incredible.

If you want headache, frustrations, incompetent, long wait on a call, repetitive request, claim hassle, etc, etc then go with Geico auto insurance. I never had such incompetent auto insurance company over 4 decades of driving. The left hand do not communicate with the right hand and seems the medulla oblongata is not operational in Geico. The process is repetitive and waste of your time, you have to follow up yourselves to acquire the info you need, etc, etc.

This company is a joke if I didn't have to give them a star. They would have a zero from me. I have had GEICO in the past and never had a problem with them. However, this time trying to get a policy, they decided that we did not qualify. I'm not even sure how that works out where my husband I have both older drivers, clean driving records, no claims, etc. Kind of weird for a company not wanting your money, but I'll never call them again.

A driver with Geico insurance ran a stop sign and t-boned the passenger side of our 2003 Lexus RX300. The highest estimate to fix the damage was almost 7k, and the lowest was just under 4k. We would've been satisfied with getting the work done, even if subpar (considering the price difference we assume it may have been), at the place that offered the lowest estimate, but the most Geico would pay was $2300, leaving us $1700 short of making things right! Thank goodness no one was injured in the accident because I'm certain it would have been a struggle that would've required a lawyer.

I would give zero stars if I could. I have been a GEICO customer for 7 years. I have used roadside assistance twice. The first time the service was awful, but I chalked it up to a fluke. Yesterday the service was so awful that I will be switching to another carrier ASAP. At 11:00 am on Saturday, September 6, my car broke down. I pulled over and arranged for GEICO’s Roadside Assistance. I was given a 90 minute estimate. After 90 minutes I called and learned that GEICO cancelled my request due to an inability to get ahold of me. Absolutely no attempts were made by GEICO or the tow company to contact me. I called GEICO at 12:40 pm to request another tow. I was told the second truck would arrive by 1:27 pm. After multiple missed estimates and calls to the company, the truck arrived just after 3:00 pm.

I let my policy lapse which was 100% my fault. I went online to pay to restart my account and received a random error message with no details except “please try again later”. I then tried the app and received a similar error. I called the customer support phone number and waited 2.5 hours before I had to hang up. I tried the website again and got much further, all the way to entering my debit card details. No matter how many times I entered the number, the website kept saying the field was empty. I tried the app again and just got the random error message again.

Hello Geico Team, I set up my insurance plan with Geico six months ago and received excellent assistance at that time. However, updating my policy has been a completely different experience. For the past week, I have been trying to update my plan and remove my ex-husband from it, but I have not been able to do this through the app. I have sent emails, contacted support, and even waited over 30 minutes on the phone without any response or resolution. This experience has been extremely frustrating, and I hope no one else has to go through this. I expect this issue to be addressed promptly.

The worst. Stranded on highway for tire repair. The agent just repeats herself over and over. Did not have good cell signal so she made it even worse. Just babbling. Couldn't find tow to come help us but stated if we found our own we can be reimbursed. Told me to take down an invoice number.. REALLY. LIKE I HAD A FRICKEN PEN AND PAPER.. ZERO STARS IF I CAN DO THAT.

My experience with Geico insurance was terrible. This company was very deceitful. My vehicle was stolen. I was told by the adjuster that I had to continue paying the insurance on the vehicle or the claim would be denied. The adjusters prolonged the investigation for more than a year. Then they lied on me, saying I committed insurance fraud and that I sold the thief the vehicle. I was never convicted of the lie. This is not a company you want to trust with insurance.

I was a Geico customer for over 20 years. 2 years ago, I was hit head on by another driver and sustained serious injuries. The other driver was the at-fault driver (ran a red light) which was reflected in the police report. The other driver was driving his friend's car and had no insurance, but the friend who owned the car (not involved in the accident) was also insured by Geico. The at-fault car owner's claims adjuster contacted me before my claims adjuster reached out, and he proceeded to treat me like garbage when I responded to his questions, even questioning my honesty when I misunderstood one of his questions due to the concussion I sustained.

Geico insurance is stringing me along as their insured rear-ended me and they are 100% at fault. They will not accept fall to the claim because they have not spoken to their insured. Even with police report and my insurance company showing them that they are 100% at fault I am getting the runaround. I can’t get my car fixed or a rental and I am losing precious time at work. I am so glad they are not my insurance company. My insurance company has reached out to them numerous times and is getting absolutely nowhere. Would never want to be insured by them.

GEICO is by far the most dishonest and unhelpful insurance company I’ve ever dealt with. I had two separate incidents that they refused to cover, and their excuses were nothing short of lies. Most shockingly, they told me I was “not eligible” for coverage after a deer hit—which is exactly the type of accident comprehensive coverage is supposed to handle. Instead of standing by their customers, they find loopholes, twist their wording, and leave you paying out of pocket when you need them most.

If there was a negative rating, they should get it. Customer of 16 yrs, 1 accident and rate instantly went from $579 to $1,068. The rep said you should go to another insurance company. Don't these people know if they ask me to leave after one incident in 16 yrs, they have taken my money as a donation. They get paid to cover accidents. It is simply dishonest and twisted to have company employees get paid to double my bill and disrespect and boot me out. Disgusting!!

I have been a GEICO customer since 2014, insuring up to three cars with them over the years. On August 23, 2025, my auto policy was canceled after only a two-day lapse in payment. When I called to reinstate my coverage, I was told I would need to pay $777 upfront due to “limited payment options.” At the same time, I had already made a payment of $88.54 on August 25, which I thought would go toward reinstatement. Instead, I was told this only covered a backdated balance for August 4–23.

Geico is a disaster. They charge different than what they offer us. It was 5 times more than what they show us. Moreover it is impossible to reach someone on the phone or email. We paid 120 USD for our policy but they increased to 600 without any notice. No accident, no traffic violations.

When I changed my vehicle they put the wrong VIN, when I realize (less than a month) I call to fix it. They never fixed it and it culminated with a penalty from the state for $160 and they were not able to give me even a credit in the next payment. Because of a mistake they made. Quite expensive because of their mistakes.

DO NOT GET GEICO EVER. Car was broken into and Geico was terrible from the jump. Told me they’d help me find a shop to take it to and get towed and I called back hours later to find nothing was set up. Then was told to take it to any shop to get it fixed. Someone from Geico called me DAYS LATER, saying I never should have taken my car there, like I’m the one who’s supposed to know this crap. Geico refused over and over again to cover the repairs. Geico sucked at communicating this entire process. My claims adjuster was switched halfway through and nobody ever told me and TO THIS DAY, I HAVE NEVER HEARD FROM THE NEW ONE.

I had the worst experience dealing with a glass claim. I had to call them at least 9 time. And every time I had to explain the same thing again and again, they keep missing my claim. Documents, they keep asking me to submit again and wait for 20 business day with unnecessary arguments. There was never a point where they said, "We have received your documents." It was such a big mess on a simple glass claim.

I absolutely loathe this company! I have had many policies through the years when they used to be better. They rarely ever take your calls and keep you holding and then keep referring you to the mobile app. They charge and overcharge high rates and mail you paper ID cards. Cheap! For all the money they make off of us. Then without fail, every time I had an issue and needed something supposedly covered under my policy, they found a loophole to keep from paying.

Geico is absolute garbage. I signed up for a policy with Geico on 5/27/25 because they were cheaper than my current provider upon renewal. Paid and set up autopay (as I have with every insurance provider). Got a notification in the app a month later, as I had downloaded it for the Drive Easy discount, that it had been "unable to record" my drives and upped my premium automatically. Confused, I reached out to their online chat and they confirmed it was an error on their end and that they fixed it, this was on 6/28/25. Assuming I was good, as the associate confirmed she just changed the policy and nothing else, I went on my way and didn't think about it.

If you hold a GEICO auto-insurance policy based on my experience, you need to be prepared to see your policy getting cancelled abruptly with little notice on flimsy grounds... see this completely false acquisition. "....We need additional information to reconsider renewing your policy... We would be happy to review a signed, dated and notarized letter listing all vehicles with their VINs stating they are not used for Turo or any other vehicle sharing platform." And this is after I sent them a signed 2 pager they emailed me to be filled. I have only 5 days for renewal and they have put be in a fix. They would beg for signing up for insurance and now have attitude that is preposterous. No wonder they are cheap!!! All I had done was several months back inquired about whether they insured scenarios like Turo. I never used Turo or any vehicle sharing platform. How ridiculous!!!

I got GEICO for about a month where they were charging me $742 a month for liability, I called to canceled and they told me submit a written request for cancellation, I did that right away but they waited 6 days to process it so now they’re charging me $391 talking about pay that or pay a cancellation fee, this is straight up a rip off!!!! I had a new insurance on 5/12, submitted the cancellation request by the 13th thru processed it by the 19th?!?

If I could rate my recent experience with Geico’s customer service any lower, I would. Trying to get assistance for a simple billing question has turned into a marathon of unanswered calls, dead-end numbers, and unhelpful conversations. I have dialed every single number listed on Geico’s website, each time hoping to finally connect with someone who can help. Instead, I was bounced around, left on hold, or redirected to voicemails that never returned my calls.

A couple of weeks ago I placed a call to customer service to discuss my bill. Prior to calling I attempted to postpone my payment online but was unable to do so. I called customer service and spoke with April. Let me start by saying I have called the customer service line a number of times throughout my many years (11) of being a customer and have never had a bad experience but I’ve never had an experience as great and thorough as I had with April. When I called my intent was to postpone my payment, when the call ended, not only was I able to postpone my payment, my monthly bill was SIGNIFICANTLY lowered. As April was researching the issue as to why I wasn’t able to postpone my payment online, she also checked to see if I could lower my $735 monthly payment. This has never been done before without me asking. I didn’t think I qualified for a lower payment. I was so grateful I literally broke down in tears on the phone.

Geico Review – Misleading Practices. I received an email from Geico encouraging me to come back because their rates had changed. I went through the process, got a quote, and was shown a huge discount—$494 less than my current policy. But the moment I reached the payment page, everything changed. The discount disappeared, and the “savings” I was promised were gone. When I chatted with a Geico agent to find out why, I was stunned by the response. I was told that whether or not an accident is your fault, it still counts against you. Their exact words: “The way claims are evaluated is based on statistics. When you have absolutely no claims on your prior record you can qualify for very preferred rates. That is why the application asks about incidents regardless of fault.”

I have never missed a car insurance payment. I had a very busy week, last week, and forgot to move money over from savings for my $170 insurance payment. The check bounced on 8/13. On the SAME DAY I went right on to their website and made my payment. Five days later, AFTER ALREADY GETTING A PAYMENT, they went back into my account and took ANOTHER $170. I immediately called and spoke to a rep that was ignorant as all hell, who proceeded to tell me that I'll have to wait till this check clears, and then they can start the process of giving my money back.

I am angry with Geico for representing a driver that is 100 percent at fault and denying the claim from Erie Insurance for the driver hitting my car making a turn into an Exxon gas station located at 8101 Belair Road in Baltimore County, MD without looking and the driver so angry yelling racist comments while we pulled into the Exxon gas station to discuss the accident. I had to call the police because of his crazy behavior. I stayed in my car while he was walking around cussing and telling me it was my fault and using racist language. This is one of the worst areas in Maryland besides Baltimore City.

Twice I have been told that there are no vendors in my area when I needed roadside assistance. The tow company told me Geico slow pays them so bad that they cancelled their agreement with Geico. I was told to handle it myself and submit a receipt for reimbursement. My renewal came up and I questioned why my rates went up, I was told they had to do a rate increase so they can pay claims. Unacceptable!!! I feel like with their roadside assistance so horribly wrong and they know they lost vendors and cannot provide the service yet keep taking money for it is wrong. Can you say class action lawsuit?

I did a inquiry about insurance with Geico and I am now getting a ton of junk mail due to that inquiry. I'm getting spammed as well with viruses which my web carrier is catching as well....Thank god I have a private email but BUYER BEWARE, THEY SELL ALL YOUR INFORMATION WHEN THEY GET YOUR COOKIES!!!!

Back in February of this year I was sitting at a hamburger place eating my hamburger in the parking lot when a big rig backed into me hitting my front end. I have a police bumper on the front which took most of the impact but there is internal damage which we found out later. Geico refuses to pay for the internal damage to my vehicle. I do not recommend Geico as an insurance company go to somebody else is more reputable and will fix your damage to your vehicle I was part and a big rig hit me so hard enough that my hamburger fell on the floor. 6 months into this and they refuse to pay for all damages. They kept telling me to take it to a body shop. There is no outside body damage. It's internal which I try to tell them and show them pictures of and they still refuse to pay for damages.

My wife was involved in a wreck approximately 4-5 months ago. The police determined that the other driver was at fault. We contacted the other driver's insurance which is GEICO and they approved the work. We are supposed take the car on 8-18-2025. Well they just called 8-14-2025 and informed us that they aren't approving the work. How in the world are they allowed to sell insurance in SC. Warning to those wanting Insurance. This company is a scam.

I had Geico car ins. since 06. Ii have 3 cars insured and I pay full 6 months in advance for a discount, one day I call them and notify that my kid got a job in another state, so I ask what was convenient (how about to cancel the policy one the car that the kid drives because the kid is not going to be here in my state using this car) that way I didn't have to pay for this car for the next 6months that I always pay in full. Well the person at the other side of the line told me NOT do that, leave it the way it is. Well 6 months past, then after I pay 6 more months I got a letter that my license was going to be canceled because of one of the cars, I call geico and ask, geico said that this specific car has no ins. since the past 5 months and I ask them ok so who decided this or who authorize this and geico said they don't know but on their computer said it's been canceled for the past 5 months, so I ask again well why geico didn't send me a refund for those 5 months?

Stay away from this Greedy Insurance. We were with it for years, then one time our we had a claim which is beyond our control, then this Greedy company just did not renew it. Never, never have Geico as your insurance.

Hard to find one thing they've told me that's true, not hollo wz or fully rotten...nearly killed by a DWI hit and run, I've missed several weeks of work, and I provided all information while they "did" their "investigation"... Insurance NEEDS to be broken up by congress, in some way... they're just one pig among a pack of them, but they're no better than that

I stuck with GEICO for 11 years. Never let my insurance lapse, always paid on time. What did I get for that? A bill for $734 a month for the bare minimum coverage in Massachusetts. Two thousand dollar collision deductible, no medical coverage, nothing extra. Finally I said screw it and got a quote from Progressive. Now I’m paying $300 a month, 59 percent less, and I’ve got way better coverage. My collision deductible is down to $500 with waiver. I have full medical/PIP. My comprehensive deductible is also down to $500. That’s $434 a month back in my pocket, more than $5,200 a year, for more protection. GEICO kept me stuck in some overpriced high-risk tier and never budged. Progressive treated me like a normal driver and stacked discounts. If you’ve been with GEICO forever, check around. You might find out they’ve been draining your wallet for years like they did to me.

I cancel them, rates double, moving to another state. They also take forever to pay you back from a cancel policy. Been over 4 business days to credit my credit card. I guess they trying milk me for more cash on my policy. I already have other new insurance.

For my very first time I have to get an SR-22. Over a week ago I was able to add it to my policy fairly easy. I have had to find transportation to and from work until I go to court. So for convenience I applied for an occupational license. I reach out to Geico yesterday via my app and the gentleman Nicholas was able to help retrieve the proper document since I was standing at the DMV and they stated Geico still hadn't sent the SR-22. After waiting an hour in line I show the counter lady my SR-22 email they sent for proof so I can get my license. She stated it was not filled out correctly by GEICO. I call to try to have them correct it and the insurance employee stated she can not help me with this, but she will submit it to another department which is where it needs to be corrected.

I've been a customer for a long time, and I have accident forgiveness... but I backed into a rock at less than 5mph while in a rental vehicle at an unfamiliar location. This caused a small dent in the bumper and was less than my deductible to repair. Geico didn't pay a cent towards the repair, but Hertz decided to report it to them anyway so my premium went up by over $80. I called and spent 50 minutes playing phone tag trying to get someone who could help. They all sympathized, understood that this shouldn't be happening, but nothing could be done.

It takes entirely too long to get someone on the phone, I’ve paid over 9,000 on my car before anything ever happened to it. Now it’s like I have to wait until you guys determine if it’s under your policy to get my car fixed. Honestly GEICO can do better. Anytime my car is involved in an accident with another insurance claim it moves faster, I have rentals, I have etc. However my own insurance gives me the runaround. The same insurance I pay 800+ dollars to a month but what’s fair in life?? NOTHING. Not even the people you choose to have coverage with. Not even the people you pay every single month for years!!! I’ve gave you guys more money than a car is worth!! I understand you guys trying to understand what happened but regardless I PAY YOU! I KEEP YOU IN BUSINESS! My car should be priority no matter the case. Do better! Be better! My car should have a repair date by the end of the week!

I had a horrible experience. At the end of a 1 hour conversation with 4 agents, I could not get a quote for my commercial auto insurance. It is unbelievable how incompetent agents work there. It was like collecting your information to sell to someone else. Not reliable at all, they can't even give a quote, instead they pass you from one agent to another and test your patience level.

Change my vehicle and they removed the auto payment. Then they charged me $300 cause it was removed. I called and complained cause it was Geico that removed it. Next month I going to with another company after 15 years with Geico.

Claim Adjuster, Diego ** is terrible! Very unprofessional! Showed up more than 2 hours late for my estimate appointment, without even one phone call to notify me of him being so late. He was Nonapologetic and not receptive to my questions. Negative news travels much faster than anything positive. I have nothing positive to share about my experience. I gladly cancelled my policy. Diego ** has no patience and a serious lack of communication!

I’ve been a loyal GEICO customer for over 18 years, and I’ve never experienced service as poor as what I recently encountered. I had a home equity policy through Arrowhead and never received any notification about appliance coverage. Instead, the only letter I received was a cancellation notice — with no prior communication or explanation. When I contacted customer service, I was passed back and forth between GEICO and Arrowhead. No one took ownership of the issue, and no one was interested in actually helping. I was told to contact Arrowhead directly, even though my policy has always been through GEICO. This is unacceptable.

I paid my bill on my due date and received my confirmation # saying thank you for your payment. However something told me to go check my insurance policy and when I did it was cancelled. It was cancelled on the same day I had made that payment was I still had time. My policy had said pay before are on the date so I did. However it was still cancelled before that date and a payment was made. Now I've been on hold for more than two hours, me calling from two different phones and been transferred more than 5 times.. Nothing has been resolved. It's been 3 HOURS now and they still trying to fix it. I've spoken to 7 people already. Everyone says I'll fix it one moment and transfer me again, HORRIBLE Company. QUICK to take our money

Do not under any circumstances let them set up auto-pay. They play so many games it's horrendous. Impossible to speak to unless you are ok with robot's non-human answers that mean nothing. They just lost our homeowners and automobile policies. Never again.

Geico has to be one of the worst insurance companies. They get you with the rate and then downplay your claim. It’s $50k to repair my boat. They come with $16k. Lol. What a joke, it’s the adjuster job to make the CEO richer. I get it but at least be fair and they are far from that, then they send you through the ringer as if my bank account, phone records and who I was with and where I was plays a part. I’m starting to see Geico be scamming people. They must get some kinda bonus for not paying claims. Not only that I haven’t spoken to anyone with a good attitude by far. These big insurance companies be out to rob people.