GEICO Reviews

We had a small fenderbender with my BMW x3, Geico sent us to a none BMW collision center. They said that there recommend collision center has a 1-year warranty and they give me a life time warranty on the repairs as long as I own the vehicle. Several months latter the fender moldings on both sides were turning gray and white color. Looked like China parts.

We were with Geico for three years. Every year our rates increased! No accidents, no tickets. They start you low and gradually raise your rates. You’re definitely not rewarded for your loyalty!

A bunch of thieves that take advantage of new customers.

I thought everything was pretty standard after we got in a wreck. But the claims process took a while. Tried to cancel the insurance but had to wait. Agent (incorrectly) said we would not be charged the next month but we did get charged. I dropped the insurance and tried to get a refund since we insured it a month after the wreck but only could call the customer service department and they obviously refused. Seems like an easy enough fix for so many years of loyalty but they were very rude.

Geico sent my 80 year old mom a letter, claiming my niece, who lives over 2,000 miles away, and my son (but not my daughter), live with her and if she (meaning my brother and I) didn't prove that they lived elsewhere and had car insurance, they would add both of them to her account. I don't know where GEICO got their data from, my son never used that address, and his DL, Passport and their voter info all show my home address. Similar with my niece. It is crazy we have to gather documents and are asked to upload them to their website so she doesn't get charged.

Called to pay a quote I had and then another agent answered and said a different quote than the first agent I talked to…they can’t keep what I had the first time. Bad insurance.

I contacted GEICO as a 10+ year customer with home insurance, multiple vehicles, military/veteran status, and no accidents or tickets. The chat began around 12:30 p.m.; by 1:09 p.m. I was still waiting for a supervisor after working with Lora R. Supervisor Samantha P. joined at 1:31 p.m., and the issue was still ongoing after 2:20 p.m.

I get that I live in state where greed is normal but to keep jacking my payments up is a disgrace. I am in late 60's, clean record, car is 8 and paid off, travel less than 200 miles per month. My rates just hit $1800 for a 6 month policy. Been a loyal customer for 10 years. They suggested that I spend $20 and take a driver safety course and then over a three year period they could discount a few measly bucks. What a bunch of crap. Happy to say I found a much cheaper company with much better coverage. If you have Geico, check your payments!!!

My mom was in an accident which was not her fault. The driver of the other vehicle has GEICO. GEICO was awful with use of a rental vehicle. The same week of the wreck her mother passed away. The adjuster only extended the car rental by one or two days which was not giving her enough time to take care of the affairs and purchase a vehicle. She needed another 2 weeks but was continued to be denied. We even offered the death certificate for proof. It amazes me there were no willingness to work with her and being bullied where she felt like she had no choice but to buy a vehicle quick so she can settle up and have a vehicle to drive. The money that was given at the beginning was for pain and suffering which needs to be reevaluated due to the stress she was put thru. I will never recommend GEICO to anyone. Thank you!

With no claims, no accidents, no tickets, and timely payments, GEICO increase my premium by 100% in under four years. They also charged me for roadside assistance when their fraudulent service can’t be bothered to even answer the phone in an emergency! Customer service is nonexistent.

Geico Glass Claim standard states: Damage has to be smaller than a dollar bill and it is covered period. I have a small chip caused by a passing vehicle right in view, white in the center and sharp, will cut your finger. Geico did approve the glass claim, Safelite would not come out, moved to Glass Pro per Geico recommendation, Glass pro says it is a valid claim, Geico used AI system to review it this time and now that system says glass chips/small breaks are "wear and tear", so it closes the claim and Geico will not process the claim, adjuster Philip will not call me, has not returned 4 calls since 6/8, horrible service, been with them since 1987, house, rv, and 4 vehicles, never a fault accident claim filed, will switch companies in November, avoid Geico, they have zero respect for veterans also

Somehow I got hit by Geico’s insured and I have to pay out of pocket to get an OEM back bumper. Tell me how that makes sense. They would only cover an after market. The person I tried reaching out to from their damage adjuster team never answered as well.

Very obscure, targeting service leading to financial problems. Learn SCAM and Fraud with GEICO!

The customer service, professionalism, timeliness, and attention to detail is nonexistent. My car was stolen in mid-April and it is now June 23 and I’m still dealing with my claim. The communication with everyone in this company was initiated by me, no adjuster or employee called me first. Throughout the time of the claim I have only have spoken to my assigned adjuster Aden ** twice. Every attempt to talk to him goes unanswered, whether by phone, voicemail, or in app messages. Every time I would call trying to get an update on my claim, a different agent would get me transferred to Aden who would never answer. After dozens of phone calls trying to get an answer, I was finally contacted to Michelle who was able to give me the Market Valuation for my vehicle to redeem my car a total loss.

Without a doubt must have worse customer service there is! For someone who has been a loyal customer for over 25 years disgrace, I would never ever recommend them to anyone. You pay them a lot of money and they give you less than a peanut when you have an emergency.

My experience with GEICO was awful, unprofessional and the agent, Scott P was extremely difficult to work. His goal was to save the company money. That's it. There was no concern for the customer and no professional accountability towards the auto body shop that I chose. A basically minor repair turned into me being without my car for 22 days. My contact with customer service agents at Geico was very good. The adjuster never went out to look at my car and then argued everything. He wanted to order by the shop to put in cheap parts when my car had all original Toyota parts and that's what I expected in return. My car was sitting there ready for 5 days and I couldn't pick it up because of the back and forth over money.

25 years with GEICO but they turned into a terrible company. Got the run around on my claim and not paying for some repairs and increased my rates for hail damage and now it's all AI. Wouldn't recommend them to anyone. Crappy service.

GEICO is one of the worst companies I’ve ever dealt with trying to cancel a policy. You wait on the phone for an hour just for it to either hang up or transfer you somewhere else. They also want to know 1000 different reasons why you’re canceling. I’d rather pay more than have to deal with this hassle.

GEICO is good until you actually need something. I received a letter in the mail stating that GEICO did not report my updated insurance & I'd have to pay a $500 file including a suspension on my car registration. When I tried to call, the operator was sooo useless & couldn’t get me over to anyone because it didn’t understand what I was trying to say. When I REPEATEDLY asked for customer service, they still didn’t allow me to get over, even though I explained my situation 5 times.

I have been with this company for 14 years. They recently increased my premium over 60% due to someone using my car and getting into an accident in it. My good drivers coverage was taken away. All I was told by a representative was that they could decrease my monthly payment of now $260 for a car over ten years old to $260 and that's it. Geico has just become a name now. I say for anyone out there State Farm does the same thing as geico and when needing to talk to someone for claim purposes I am able to talk to a person. I'm switching today. Loyalty means nothing to anyone now a days all people care about is money this is sad.

I'm waiting on hold to CANCEL MY POLICY. It's been TWO HOURS!!! Seriously. So much for customer service. They won't let you cancel via the app, which is worthless.

Actively looking for another company after 30 years with GEICO. I am not able to navigate mobile apps and websites and getting to a LIVE CUSTOMER SERVICE AGENT is a thing of the past. Multiple minutes to just get put on hold and than more than a 20 minute wait for someone to answer the phone. GEICO is no longer customer focused and I prefer a company that is.

If I could leave a zero star review I would. My credit was pulled without my authorization and I can't even get a hold of anyone to tell them that what they did was ILLEGAL and that I do not want anything like this to happen again. What a shame to see how a company knows that what they provide is a scam, but they don't care because they figured out a way to take people's money.

Had policy for 3 years. No issues. Bank issues new card. I call in, make the payment, add new card. Simple quick done. Then I was sent a cancellation notice. I go through my bank for payment since September, all paid. I check the app, showed no mailing, as well as current on payment. I call and the cancellation notification on my account can't be removed, only noted. This looks horrible on my policy and the mistake was GEICO and not myself. This is a very good reason to leave now before any other loopholes to their advantage wreck my record with. Have several seats, I'll be contacting other agencies for this gross mischaracterization of my policy. This won't garner a response.

After a decade of coverage for both our car and our renters insurance, I had a minor fender bender with the planters on the cart return at Lowe’s Foods, near our house. Now our premium has been increased by 150% from that one incident, that harmed no other drivers and required no payout for injuries. The planters have since been removed from Lowe’s. Surprise surprise… and now we are being punished, after paying our deductible and being loyal customers for so long.

Geico is easy to get but much harder to get rid of. After 6 months, they went up in my policy ...$40. So I went shopping...State Farm half the price. I'm still waiting 25 min. to actually speak with someone at Geico, as the law requires to cancel.

If I can give this POS insurance no stars I would. My son’s car got keyed at his gym by girl he turned down. We called this POS insurance, everything was going fine until they started questioning the validity of our claim. First, they said my son ran into bushes, we are like, "WTF?!?!" Second, they wanted our phone records to determine if my son was driving, and was distracted. We are like, "Hell no!! We aren’t giving you that!!!" We tried calling them, kept giving us the run around, left messages. No call back, Now, the body shop is calling because this POS insurance isn’t paying them. PLEASE GO TO ANOTHER INSURANCE CONPANY, THESE POS INSURANCE ISN'T PROFESSIONAL NOR CARING. We went with Liberty Mutual, and they are way better than Geico’s fake ass.

I had my enclosed trailer, my boat trailer and my boat got damaged by a Geico customer, my trailers were legally parked. It took over 2 months for Geico to pay damage on my enclosed trailer, nowhere near to what a trailer repair company were going to charge me to fix my trailer. My other trailer and boat were not included, Geico told me that they were only 80 percent responsible, how in H--L am I responsible for 20 percent, STUPID. I just gave up with their customer service. Good luck, people with Geico. I rate Geico a -0.

Worst company to deal with and the customer service is absolutely horrible with nothing but transferring calls with no answers.

I was shopping for car in in their side, I found a great price, so I fill up all the information. My total amount at first was 900 dollars, when I was about to finalize my quote to pay went up to 1345 dollars, nice try GEICO, I just got a better deal. Not coming back.

I wish I could give a zero. We had someone hit us with state minimums, so I had to report to Geico, but the claims dept is the worst. No call backs after 3 weeks, claims being denied, being treated like I was the one who caused the accident, and pure stress adding to the emotional distress we are already in.

I’ve been a GEICO customer for 10 years and have paid my bill on time every single month, which made this experience even more disappointing. An agent admitted there was a mistake on my previous bill, only for me to be charged over 5x the monthly amount I had agreed to pay the following month. When I called for answers, I was told I had been “informed by mail” — which feels like an incredibly ineffective way to communicate a major billing change in 2026.

Worst company ever in managing refunds and reimbursements for claims. Basically, steal your money and never pay back your entitled deductibles. Even when you have proof the have received.

I am dealing with GEICO as a third-party claimant after being involved in an accident caused by a GEICO-insured driver who was found 100% at fault. What should have been a straightforward rental reimbursement claim turned into months of follow-up calls, emails, document submissions, and conflicting explanations. I submitted my rental receipts and was partially reimbursed for the first rental period. I then submitted two additional rental receipts totaling $2,298.71. When I checked the GEICO upload portal later, the files appeared to be gone, so I uploaded them again. After that, I spent weeks trying to get a status update.

GEICO increased my rate by $120 a month. I tried to figure out what was going on. I was told it was for a speeding ticket. I got a copy of the ticket where they claimed I was going 15mph over, the ticket shows 5mph... This is the 2nd time they randomly increased my rate. So I decided I was done with Geico. When trying to cancel my policy, they stated I owed $102 because their system made a mistake and billed me incorrectly. I paid what they told me to pay. Now when I go leave, they make up a lie to charge me more? Go somewhere else, this isn't worth it. They do not communicate with you, you just check your bill and it's higher.

VETERANS BEWARE OF GEICO!! Today Geico sends a text saying they’re raising my rate from 442.00 a month to 1150.00 per month (coverage for my wife, son and I on two vehicles- one is paid off, one is financed with GM). I called them and they had my 24 year old college student (on dean's list) as driving with a permit which he has not since he was 19. They updated his info and then it went to 1800.00 a month!! I laughed. I then asked if they remove me from the policy as I am a disabled Veteran and don’t drive any longer (I’m the only one in the family that had several fender benders causing the rate to go up).

They suck. I have an older truck. It's a 2013 Titan that I have taken very good care of. It has 240,000 plus miles on it but burns no oil and drives just like it did the day I bought it. I put full coverage on it to make sure if anything happened to it, it would be fixed. I ran into the back of someone going less than 15 miles per hour and I have very little damage. But the air bag blew, which I believe it shouldn't have, they wanted to put my truck down as a total loss. Hell no! The damage to the front is less than $200 but they don't want to replace the air bag!!!! My truck is paid for! I'm not paying $50,000 to $60,000 to replace it! Do not go with GEICO! They suck!! I will fix my truck myself. I'd rather pay $10,000 to fix it than pay for a new one.

Geico raised my insurance from $186 monthly to $298. I haven't had a car accident in 20 years, and no tickets. They initially said it was because I was receiving a paper bill and told me to switch to digital billing. The bill went down $10. Also, I'm a single driver, and middle-aged.

My car got hit by a GEICO policyholder. The two ladies that helped me were named Shelby and Mackenzie and they were so nice and got my business situated!!

Had a horrible experience with Geico today. Jennifer was very rude to me. She got very frustrated explaining my bill to me. My premium went from $3025 for November 2025 renewal to $3991 for May renewal. That is for 6 months for 6 cars. Geico go up on you unexpectedly without explanation. I tried to let her know that she’s rude and she was still raising her voice on me and not acknowledging my feelings. This company is horrible. Don’t say I didn’t warn you. My bill supposed to be just the difference of a new car that I added which is $445 per 6 months add to what I paid 6 months ago which was $3025 plus $445. Mind you, I paid close to $300 up to May 28 for adding a new car and a driver. I was expecting to pay close to $3500 and not $3991. Jennifer has no explanation for me. Instead she was very aggressive. I’m just frustrated and looking to change to a different company.

I cannot say enough good things about GEICO. I had a minor accident, they called 2x just to make sure I was ok, they arranged the body shop and the rent a car while being knowledgeable and extremely friendly. I am proud to be a customer of 24 years. Thank you for the service

I’ve a customer for over 32 years with GEICO insurance company. On 5/18/26 @8:39pm I placed a call to cancel my auto policy. To my surprise Agent Heather very informed and reluctant to cancel has taken the time to review my policy. Surprisingly over the course of my 32 years an update is to done every 2 years but due to certain regulations the customer is reached out to GEICO and request the above update. Said update is written in fine prints in the Declaration of the policy.

Cancelled my insurance because I was late 2 days providing my wife's residency. Once it reinstated, they doubled my policy payments. This insurance is terrible. What's happening the oracle from Omaha. Run a better business!!!

Let's start off overall that I think Geico is a decent insurance company for the military. The problem I have having five different policies with them one classic one RV and three cars. I had my one and only ticket in the last 30 plus years drop off the end of last month. Well the beginning of last month is when my policy renewed for 6 months. So I called in the other day to speak to them about rewriting my policy or adjusting it because now that one speeding ticket is gone and they tell me, "OH sorry, we can't do that till the next renewal date."

I am disabled. They gave me a rental car. I cannot get in and out of and refuse to give me one that’s comparable to what I have to have at the body shop. Camille is rude and obnoxious. Horrible wait time and horrible times on claims. They just keep running out longer and longer. It’s a shame that the money you pay them they can’t pay it out when you need it. GEICO you’re a joke.

I’ve been a customer for over 15 years with GEICO. Spending thousands of dollars on auto insurance. I recently got into a car accident that I was not at fault for. While filling my claim, I found out I had no collision coverage. I did have uninsured motorists coverage. Which I thought I had added on top of having collision. Well no collision coverage. GEICO did nothing to help me with my claim on getting my damages repaired on my car. The driver had no license or insurance. Which I had stated from the beginning of all of this mess. They made no phone calls or did absolutely nothing to help me. So on top of spending thousands of dollars of auto insurance, I now have to spend thousands on getting my car repaired. This is the worst auto insurance. And has made this experience worse.

This company charges you like they won the lottery sweepstakes—jackpot for rip-offs! They steal your money even if your driving record is squeaky clean. Do yourself a favor, go be a Millionaire and avoid these guys like they got gonorrhea! Bose speakers say it right, buy other insurance sources because they care and I’m not talking about that mega million jackpot Geico offers.

Absolutely ridiculous company. 6 months ago I wanted to pay monthly, instead of a one-time payment, but I wanted to switch a day or two earlier, and when I got online, they said it's impossible and I have to pay for the whole 6 months. Second, for the next 6 months, I made sure I will pay monthly, and I signed up of monthly payments in advance, which, according to their website, came to about $233 a month. I paid one month, and they send me an email saying now it's $285 for this month and $259 for the remaining 4 months. I called and asked why, they said they had to recalculate it since I have to pay more if I pay monthly, $208 more than initially planned. Scammers. I am looking to switch. Useless company. See less.

On 1 of my vehicles I asked to remove it from my insurance because it has just been sitting for 2 yrs. They said they can't remove it unless I turn my plate into the dmv. My daughter is on my policy and she just turned 25 this year. I asked if her rate will go down now, because that's what they lead you to believe in the beginning, when you sign up. He said, it doesn't work that way. So they mislead you into believing that after they turn 25 your fees will go down. LIES, it's just another bait and switch situation.

They will pay out anything without so much as investigating or looking at pictures/evidence. Have had them for years and literally every service is useless. The insurance they just pay out no questions asked even when police report states not at fault. Road side assistance won't answer and IF they do, it'll be HOURS if at all, rates will go up every 6 months regardless of driving record, and customer service is beyond useless.

GEICO's medical adjuster Joseph has been helping me navigate my first accident where I needed to use PIP coverage. Crash-related injuries and anxiety make the entire process seem so large and overwhelming, to say nothing of the deadlines where you should get your paperwork in as soon as you can, but you feel like you also shouldn't make any mistakes under that pressure either! Joseph was very polite and patient with me and clearly explained my benefits and answered the questions I had about the forms I needed to fill out. That certainly took a weight off my shoulders, so thank you, Joseph!

I went with Geico 11-10-25 and told agent that I wanted only Liability with Roadside serv. Paid premium and later found that they charged me for uninsured motorist. Told me I had to sign a form of refusal and I did but never got any payment back. This time renewing it took me almost two weeks fighting with them that I only want Liability and nothing else. They gave me a price and said sending me a form to sign again, (which I forgot about and never received) I paid premium told to me for just liability on 5-7-26 and I paid it. Ever since I have been trying to get copy of Declarations page and Insur. cards online and by phone many times & just keep getting old info but not new.

Unexpected rise of insurance. I had situation when, They put my price up, I call for canceling on time and under their web page they had a scammers, as of cancelation department, they offer me to not cancel, they give me good discount, but unlikely it was scammed department, after one week, original Geico sent me a letter, with all changes, the Insurance was not canceled on time, and sent me a fee 369 dollars, I was with them one week trying to dispute this awful situation, but no one care, also they stop sending me a letters and one month I didn't know what is going on, later they send me in collection department and make me pay 369 $. No understanding, no humanity for their customers.

Other insurance companies provide tracking devices instead of requiring constant app usage. Do not be attracted by the initial discounts because they may gradually take them back later with stupid reasons. Stay away from Geico.

Their customer rear ended me and took off, I chased her down, she tried to ditch me in a shopping mall, I caught her and called the police, now her insurance (Geico) is giving me the runaround on getting my truck fixed, I had to get repairs done to my truck to get it legal so I can drive it, Now geico is giving the runaround, Screw this company, I'm filing a small claims court case on her! Their customer service sucks sooo bad, I also reported them to my state's insurance complaint dept and to my state attorney general's office, and more run around, I told them I don't want crap parts put on my truck (Cheap remakes), I want oem parts. Geico Really blows.

I feel deceived by the insurance company's attorney, who wrote untruths regarding an incident for which I bear no responsibility. The company lied claiming they did not have the data. Is the only reason to study law to learn how to lie? Does this country offer no opportunity to earn 5000? What kind of future awaits our children if the law is applied in this manner? Why we must pay insurance if we can not trust them because they lied.

I filed a claim with Geico last August and the experience with the adjuster extremely poor. Adjuster never reached out or called. No updates at all. I had to reach out multiple times before getting one short no information response. I finally had to reach out to the repair shop. Their update communication wasn't much better, but they provided timely response once asked.

We had been customers of Geico for almost 30 years. And we never had any problems with them. But maybe that was the case because we didn't use our car that much. It so happened that I had to change the credit card info with them. I called the person who processed the new card info was pretty fast, and professional. We didn't have a chance to use this new card anywhere yet and I received an alert from my credit card that someone ordered $150.00 Asian takeout on this card. It happened literally a few minutes after I gave my credit card to Geico. Of course I call the card about the fraud. So now I had to give Geico a new card. I tried to do it online. Impossible. They do have an option but the option doesn't work. I called them again. The new agent wasn't able to help me to do it online. I had to give her a new card info. I really don't feel confident in Geico and its agents.

Geico was great when I wanted new insurance. Answered the phone quick. After I signed with them then it’s only AI BS. And wait for a hour to get a person on the phone. Ridiculous. Stick the app. I don’t want a computer taking care of me.

As a new homeowner, I contacted Geico Insurance Company on 03/11/2026 to file a claim for windstorm damage. The wind tore off several pieces of siding from the top of my house. On 03/12/2026, I got a call from an insurance adjuster about inspecting the damage. The adjuster came out, went on the roof, covered the area, and said he didn’t know what the company would do. A week later, I received an email asking for more information. Soon after, I got another email saying the damage was below my deductible. I called the representative assigned to me 12 times in one day. I texted and emailed her as well. I did not get any response.

I would strongly caution anyone considering GEICO based on my experience with my claim. My car was fully drivable before being sent to the mechanic for inspection. After the vehicle was disassembled during the inspection process, I was told that if I wanted my own car put back together, I would have to pay out of pocket. That made absolutely no sense to me and was never properly explained beforehand.

Geico could give a S*** about its customers. They are all about taking your money. They had no problem taking my money for that past 4 years, nor have they paid one penny within that time. Once aware, they refuse to renew my policy because I use vehicle for rideshare to generate income. Even though any issues occurring while operating vehicle during is covered by rideshares insurance provider.

Watch out when checking for quotes, the quote you get before they take your money has no coverage for your vehicle, takes multiple days to get your money back. Quote should be total coverage before they take your money. Turns out not any cheaper, lesson learned.

I’ve had GEICO for a few years. The ongoing issue the last year was they added my adult child to my policy why doesn’t live with me. They said I had to prove he didn’t live with me or give them his other auto insurance… which I had no way of getting because he was mad at me and wouldn’t talk to me. I sold one of my cars 3 months ago and immediately took it off online GEICO account. The whole reason for selling it was because I was tired of paying so much for insurance. I just checked today and it was not taken off. I called and they said I would have to provide a bill of sale and they would only retrograde the payment a month. They were still unwilling to remove my son from the policy so I just canceled. Worst experience I’ve had with insurance and I’ve been driving 20 years.

This experience was extremely stressful—I was brought to tears. No one listened, and the communication throughout this process was unacceptable. Decisions were made based on one-sided information, with no proper investigation. No one even came out to review the claim in person—it was all handled over the phone and based on word of mouth. To be told we are both “no fault” simply because we both have GEICO is unfair—especially when I was not at fault. Now I’m expected to pay a $1,000 deductible for something I didn’t cause.

The customer service puts you on mute and hangs up on you. Cannot access policy after purchasing and laugh at you for having issues trying to find a way to possible add additional service. Will be dropping them as soon as I can find a replacement. Horrible customer service. A Devine was the person who claimed to answer my call and no accountability for the abismal customer service. AVOID Geico.

The worst time navigating the prompts trying to actually speak to someone. I kept putting my birth date in over and over as well as my policy number with no results! After calling 3 different phone numbers, I was actually able to speak to Anthony and he resolved my issues in less than 5 minutes. I was working through those prompts for over 20 minutes... talk about frustrating!

I have not gotten a response about my car. People is not answering the phones, when I need a direct answer about my car I’m still in a rental and have yet gotten a response and I suppose to return the car. I talked to 14 different people and they sending me to the wrong place.

Mickey was Amazing! Very helpful and patient. Thank you.

My main complaint is that I pay very high (over $400.00 per month) insurance fees for my daughter and I to drive insured cars. I called Geico to get a copy of my insurance card that shows both of our names, as we are both insured. 15 minutes later they still can't send me this and tell me they are not allowed to? GEICO NEEDS TO DO SO MUCH BETTER! Seriously, I wonder what exactly I am paying for as it is certainly not for legally binding accurate documentation! Buyer Beware!

Experience after experience with GEICO. This has to be the worst Insurance company in the history of insurance. I have swore off GEICO back in the early 90's. Every five years or so I end up having to do business with them for various reasons and every time it turns out horrible. My suggestion is even if you have to pay a few dollars more at another company it would be well worth it. In fact would pay thousands elsewhere before I ever use them again.

They lie with the policies because they do not comply with what they say, they take a long time to resolve the claims, they are very slow in all aspects, and it is my personal turn to do their work and the payments are very high and they do not do their job well, those of the company of Geico should better train their employees so that they can provide a better service. Because I pay for a service and in the end I have to do his job, it is unfair that what I have had very bad experience.

Totally frustrating the Geico service, I would not recommend it and decided to change my insurer for mistreatment and bad service. I have 2 months with my total loss case. MONEY LOSS WITH THEM.

The coverage handling sucks and they just make you pay.

Terrible incompetent claims handling. Also non responsive.

I have had a horrible experience with an auto claim. The day after the accident, I tried to submit my photos via the mobile app and the website. Both just took me to a dead end. So I called and was told to send my photos by e-mail to geico@geicoclaims.com, so I did that on 4/7/26. But I kept getting e-mails and texts, demanding my photos. Three times I have called to the claims department. I was told that yes, the photos were received and were sent to the claims adjuster. Then a week ago, I got the name of a claims adjuster. After several days, that adjuster got in touch with me by text. Only to request photos!! The adjuster has not called me. It is now 4/27/26 and my claim has not progressed.

No accidents or tickets in over a decade. My car is 11 years old!!! Insurance went up. It’s beyond insane! Maybe start fighting fraud and go after the fraudsters, and lower your insurance for ethical working people who do not cost you money!!!

My car was the middle car in an accident and after I took it into the approved shop, my claim representative was never available to call me. I tried for two days to find out what was going on and 5 days later, I got a text saying they were going to total it, along with a report showing the lowest priced cars they could find, and giving me a low ball offer for my car. I immediately found several cars exactly like mine that were several thousand dollars higher than what they offered. No one called me back for two day after I left many messages. It was horrible service in a time when I needed my insurance company to communicate and be fair and ethical, especially after all the years of paying them. Do not use GEICO, they will not support fairly after a claim.

I've had the worst experience with Geico. I purchased my policy online and was good for six months. Now comes the renewal and my paperless policy was changed to paper because the "system" sent me an email and it bounced back. Because of this I was quoted a higher rate. Upon calling the agent was able to send me an email to the same address that the "system" couldn't. Ended up paying the policy in full but now I'm get emails and text saying I owe an additional $10.

I was lead to believe that I bought full coverage insurance with GEICO insurance and I believe that part of my coverage was removed because of my age. I didn’t have the policy long before I had an accident. Now they are saying the I’m not fully covered to keep from paying the claim.

I had a auto claim with Geico recently. The easiest part about the claim was filing it. After that everything went downhill. I found the Geico staff with my claims adjuster leading the way to be clueless and void of any customer service skills. The level of confusion was disappointing. It was overall a poor experience. As a result I will be moving to fire them as my auto and home insurer.

GEICO is charging me over 2000 a year and the only thing I’ve hit in over 10 years is a little pole. They say it’s my zip code. I am a senior and their prices are no longer acceptable. I am searching for a new insurance company.

Terrible experience, way overpriced and I hope people read this review and know you can get better insurance. I left the country for about 4 months, called to cancel my insurance, said everything will be fine just turn in your license tags for the motorcycle. Did all they asked, charged me for a month, after I left, sent me in to collections. Please, we the people hold the power, don’t give them your money and they will fade away. They are lairs!

I have been a customer of GEICO at least 10 years plus. This is hands down a horrible insurance company. They have no customer appreciation. No benefit to being a longtime customer and no customer loyalty. Their prices are amongst the most expensive. I plan to end my business with them ASAP.

Geico dropped me after 6 years because of a consumer report that states I have a 22 yrs old daughter and trying to force her on my policy to change my rates! This adult child doesn’t live with me and has her own motor vehicle!

My vehicle was in the shop two weeks for a fender bender due to Geico being unreachable to resolve the additional funds needed to repair the vehicle. Multiple calls by myself and the bump shop to try to resolve the issue and it went unresolved. The adjustor never calls back, the customer service department can only help on a limited bases due to being lower level employees. Worst claims and service department I have every dealt with- I will not be renewing with them going forward.

In the state of NC, even if you just paid your policy 8 days ago, you would think that if you paid $300 for your monthly payment that you would at least get back the majority of your money. NO, republicans made it so the companies keep your money, and you would only get back $65 in this scenario. I HIGHLY DO NOT RECOMMEND GEICO OR MOVING TO NORTH CAROLINA.

I've used them for 12 years and my premium kept going up, so I did a online quote which was $1000 dollars different than my current policy, called and I was told that it's offered to new customers, asked if I could cancel active policy and was told yes but i couldn't get GEICO insurance for 6 months, they said if I saw cheaper insurance go for it..

Hiked the rate significantly (+50%). Then I logged into the portal and found out that they terminated my homeowner's insurance — WITHOUT notifying me — because of an issue with autopay. Meanwhile, the auto insurance autopay was working fine. This was some technical issue on their side that caused the problem. I got ZERO email notifications about it. Nothing showed up in the user portal to suggest there was an account issue. I was without homeowner's insurance for months without even knowing it — with no warning, nothing amiss in the portal, no email notification. Then when trying to resolve the issue, Geico's phone numbers on their customer contact portal were not properly labeled. Data and information were siloed: a rep trying to help me couldn't access any information about what had happened with my policy to help troubleshoot.

Geico is one of the worst Insurance! They allow fraud.. meaning if a person is wrong in suing you they allow it! Allstate or USAA insurance is better.. They poorly represent you! High rates! Shame on you! Worst experience.

I had GEICO insurance for years, but the prices kept jumping higher and higher every couple of months. I decided to change insurance companies because I got a better rate per a month. I canceled my policy with GEICO back in January 4th 2026 and they hit my credit April 9th 2026 claiming that I owed them $176.** for several late payments until now. Remind you I haven’t had insurance with them since. I do not recommend this company.

I was a GEICO customer for over 14 years. They kept raising my rates. Never had an accident or filed a claim, put my daughter on the policy and it shot through the roof. I canceled my policy and they sent me a bill for 128.00. I refuse to pay and they turned it into collection. Needless I informed them I canceled but still want money, they straight up suck. Don't get a rock chip or add a underage driver cause they will bend you over and stick it right up your behind.

A TRUE BAIT and SwITCH. Was giving a monthly payment at $320a mo. 3 days later they changed it to 950 a month. Cancel Insurance before the 30 days to go back to where we were at and now hitting us with $600 telling us they’re putting us in collections. Have been arguing with them for months. Do not use. This was also done through a dealership and they’re not holding their guy responsible..

I discovered they could not service my policy because their computers are broken indefinitely in January, when I was on my way to purchase a new vehicle. After speaking to 3 people who said they could not help me, I got a 4th person that got a manual binder on the vehicle. I thought this would be something fixed within days, but today is April 4 and their computers are still down. (So they say). I have sold two vehicles and cancelled my GEICO policy since March, and they can not tell me when I will get a refund or how much it will be. I asked for a simple letter that documented the 3 dates of auto sales and policy cancellation. To have documentation that they were informed.

GEICO provides no way to contact them by email. They make it difficult to ask a question or register a complaint. My complaint - which I wanted to convey to them but they provide no email address - is that they make me ask for insurance cards rather than just send me my cards. I pay a monstrous amount of money every six months, and then I still have to request cards. Obviously I need proof of insurance. Geico, just send me the cards when I pay.

Tiae was very helpful and was very informative about the app website and getting my proof of insurance coverage. Cards e-mailed to me. She also set me up to get a discount on bundling my car and renters and other insurance. She took her time and walked me through everything at the GEICO in Nashville Tennessee. Thanks again...

I am a GEICO customer, I did hit a car that was parked in a parking space. I hit it with my right bumper on their left fender. I hit the fender. I stopped and I went backwards. The honest person that I am I went in to the building, spoke to the security guard and gave the security guard my name and number so he can give it to the person to call me. She called me that night.

Worst insurance, they are not going to cover your car’s original parts. I am paying them for my Mercedes Benz (original not after market) and my car had windshield broken and they refused to pay for original Mercedes Benz glass they told me, they can just pay if I go with aftermarket, what’s the point if I am paying for original Mercedes then how would anyone know that GEICO is not going to pay for original. And said it's written in the 21 pages of contract which even they were unable to sent on email because of the length. I am going to hire lawyer against them because geico thinks people are stupid.. Will not take any action. Be alert everyone whenever you buy any insurance.

GEICO has been over-charging me for 8 years. I now pay less than 30% of what GEICO charged me, saving $1000 a year in auto insurance.

Most unethical and rudest company on the planet. Reporting them to the BBB. Refused to follow their own policies regarding responding two claims (they said 24 hours, reality was that I called them every week for 2 months and never was able to get someone on the phone). I’ve never been in an accident in my life after 26 years of driving and was under the belief I had comprehensive glass insurance. A piece of gravel hit my Windshield and it took over 3 months and 3 claims filed and 9 hours of calling them in order to find out the small print said they wouldn’t cover my windshield. This was news to me as it was stated in my contract that “all glass was covered.” Avoid Geico. They are liars. And threatened to bully me and say they wouldn’t tell the DMV I didn’t have coverage for 3 months. Yet they billed me for every month including the next one. Geico should be put in jail and learn how to talk to customers.

I had to get new car insurance in the middle of the high pandemic. So I had to do it all online. I used some janky tool that gave me crazy high premiums, and picked Geico because at the time it was cheapest. I have never once been able to reach an actual human. There is no clear direction on how to reach anyone when you need them. They are terrible. I kept them out of laziness - I just did not want to hafta deal with changing it. But every year the rate kept INCREASING, despite no claims! At the end there, it was $165 a month JUST FOR LIABILITY! Freaking insane.

How our agent "Amanda **" ** us up the **. Never use Amanda ** (agent at "WeShop") as your Geico insurance agent. She cost our company $6000 unexpectedly, by not doing her job. We do not blame Geico itself but we do hold them accountable for contracting with such poor third parties. Geico needs to think twice which agency they allow to represent there company, because the wrong agency can allow their company to be cast in a very poor light, as well as, cost them time, customers and money as it did us. We do expect Geico to fully reimburse us for our losses and damages. Sincerely,

I would like to complain to Geico. When someone hit and run and it not my fault and you don’t want me to renew again. That is very bad and I am with geico for long time. And I will give only 1 star for the company that they don’t listen to the customer. Be aware.

I was provided a written estimate of $867.59 for rear-end damage following an October 18, 2025 collision. The claim was denied within 48 hours. After the denial, GEICO conducted an in-person inspection and generated a second “Estimate of Record” on 12/17/25 — again totaling $867.59 — which explicitly noted: “Trailer hitch appears bent. Time to inspect underneath.” Despite documenting potential structural damage after the denial, GEICO never performed a supplemental inspection, issued findings, or reconciled this with their liability decision. Additional evidence submitted, including an engineering analysis and measured photographic documentation, was not meaningfully addressed. The claim was ultimately closed without any reconciliation of these documented inconsistencies. Horrific business practices!

After decades of being a loyal customer with Geico auto, I am canceling my policy due to the opportunistic culture and mindset Geico promotes. Essentially, I watched my premiums climb to $1,163 monthly for 2 drivers on 3 vehicles with an average claim history over decades with Geico. The scale tipped today when I called Geico stating I was interested in canceling my policy. At the that time, the representative offered to “re-quote” the policy to see if the premium could be reduced—explaining that “I was on an older policy and that transferring to a new policy may reduce costs.”

I’ve used this company for almost 4 years, rates were low and things were working out…until out of nowhere that nearly doubled my rate without explanation and dinged my driver score for riding in cars I wasn’t even driving. Furthermore, they promised me a rate of $190 a month for 6 months only for it to remain $250 for that 6 month period. Everytime I called requesting they update my rate, it was ALWAYS a different rep justifying why the rate remains high due to ‘inflation and where I live.” That’s absolutely bs and I would have never agreed to $250 for 6 months. I canceled and went to Progressive because at least their rates stay CONSISTENT. Tired of this corporate greed. Do not use this company.

I can’t say enough INCREDIBLE things about my experience with Leland and his supervisor Andrew at GEICO!! What was already an incredibly stressful situation turned into the best customer service I've ever experienced! Leland went truly above and beyond—he spent hours patiently helping me. No other company has ever done the absolute most like he did! I never felt like I was “just another claim”—he made me feel prioritized, and genuinely cared for. From the moment he got on the phone he was warm and caring and I could tell he really is a kind and good hearted person. I've dealt with customer service all of my life and there has been no one who's stood out ever like he did!! He literally spent his day looking into every possible option to help me.

We all know insurance rates, (for those of us who bother to have insurance) are sky high. Rates are simply becoming unaffordable. I contacted GEICO for ways to reduce my rates. GEICO stated that an online adult driver course would reduce my rates by 10 to 15%. The cost of the course was $20 dollars and took approximately 4.5 hours to complete. After completing the course , I contacted GEICO to apply my 10 to 15% discount only to be told that the actual savings to me would be approximately 3%... I would not have spent $30 and 4.5 hours of my time for 3%. I spoke to a GEICO manager by phone who agreed with everything I said however, the bottom line was still 3%. As a long term driver and policy holder, I don't appreciate being mislead, having my time and money wasted especially when I know there are better rates out there via GEICO's competitors. Thanks GEICO.

GEICO exceeded my expectations in terms of efficiency and customer service. The combination of quick responses, thorough assistance, and effective communication made a potentially difficult situation manageable. If you’re looking for an insurance provider that prioritizes customer care, I wholeheartedly recommend GEICO. Claim department Mr. **, Mr. ** and local claim adjuster Mr. ** are very helpful. They willing to to go the extra mile to ensure all my concerns were addressed, which is something I truly appreciated during a stressful situation. I’m grateful for their support and patient, the entire experience felt personalized, as if they genuinely cared about resolving my issue efficiently. Thank you!

As a business who takes and repairs vehicle, we took in a Geico Customer vehicle claim was approved and check issued, however we the business didn't receive check and when calling Geico they said check cashed and wouldn't provide proof of who cashed check.

It is amazing your current customer service representatives are clueless and rude. I was told if I don't like what I'm hearing there are other insurance companies. I have been with you over 20 years. I will look for another company when my policy comes to an end.

I have been a GEICO customer for over 26 years, insuring multiple vehicles and properties. Until recently, my experience had been positive. However, over the past several months, I have encountered repeated issues that remain unresolved. In March 2025, after returning from overseas, I insured an imported vehicle immediately upon arrival. The vehicle remained stored until it was titled in Maryland in September 2025. In October 2025, I received a notice from the Maryland MVA stating there was an insurance lapse beginning on the date of titling. I contacted GEICO and was told the issue was related to the VIN format. I was assured it was corrected and that the required insurance verification (FR-19) would be sent to the MVA. I later discovered this was not resolved.

My name is Sarah **. I am writing to formally dispute and express concern regarding the handling of my recently cancelled auto insurance policy and the subsequent final balance notice I received. At the time my policy was cancelled, I was in the midst of receiving a breast cancer diagnosis and navigating the immediate medical challenges that came with it. During this period, I unfortunately missed a single payment. When I realized the issue and attempted to contact GEICO to explain my situation, I was informed that my policy had already been cancelled and that no accommodation or resolution could be offered. Although I was disappointed, I accepted the decision and moved forward to secure coverage elsewhere.

Horrible service. Random price increase with zero explanation or logic. Customer service reps read of a script and have zero answers to any questions. I removed a driver from the policy and they increased the premium.

Great customer service when you can get a a person. Seems even after an accident you can't reach a live person to report it as a recording says it's outside if normal business hours. What kind of auto insurance that thinks accidents don't happen on weekends? Had to remove two stars because of this serious issue.

I had auto insurance with Geico. A few months ago, I checked their app to see what it might cost to add a driver to my account. I checked this quote, found the price to be unaffordable, and *did not* make the change to my plan. Without notice or consent, they took this as authorization to increase my current year bill by 20%. Geico did not notify me of any change to my current year premium. Upon checking my balance for the next six month bill, I noticed the bill discrepancy and immediately contacted them via chat. They stated that they would not resolve the discrepancy, so I signed up for a competitor and canceled my plan.

Indifferent and arrogant attitude, unwillingness to seek solutions outside the company mainstream to solve the simplest of issues. Like the four pics I was asked to provide of my glass damage. Their third party vendor sent a text with a link to an app to upload them. Except it blocked access to the glass pics now saved to my phone and also wouldn't allow me to take pics one by one and upload as it suggested. I finally begged a representative to allow me to simply email them. She declined and put me on hold again seeking answers. I burnt two hours getting nowhere. They attitude was, again, indifferent.

Geico is definitely the cheapest insurance with the best coverage. However their "drive easy" program is severely flawed. The program uses your phone to monitor your driving habits, which is not a terrible issue. The issue comes in if you are a First Responder, i.e. firefighter, EMT Paramedic, or Law Enforcement Officer. All of these professions require defensive and offensive driving like speeding, rapid acceleration, hard braking, and sharp turns when responding to emergencies. But if these professionals opt out of "drive easy" their premium increases by $1000 or more. How is this in ANY way fair to ANYBODY.

After having our auto & home insurance with GEICO for over 30 years. We’ve been completely an utterly shocked and disappointed in them. My husband had a fender bender going about 6 miles an hour. There was no damage to our car. The gentleman that we rolled into the back of his car got out of the car and was screaming at us how we totaled his car. He was running around crazy screaming on and on, and on videoing the whole entire thing. When I said to him, hey I’m really sorry, but can we try and just bring it down? He proceeded to scream at me not to try and change the narrative. It was then I knew I was dealing with a thief and a fraud. We got videos of him hopping in and out of his car, turning his head on a swivel.

I've been a GEICO customer for 27 years. I had my first car accident where another person hit me. The police said it wasn't my fault. My accident happened in January 2026 and it still hasn't been resolved completely. They haven't paid me back my deductible or my tow expense, or even compensated for the total loss of the car. It has been 3 months. Also, trying to get help from GEICO support was the worst. This experience has been so bad that I almost consider it as the worst experience I have had since a death in the family. I used to think GEICO was a great insurance company, but now it seems they just want your money and will not even reimburse you. Moreover, they still have the total loss car on my insurance, and they want me to pay for a car I no longer have. GEICO has been very disappointing.

If I could give GEICO zero stars, I would. I have never experienced an insurance company that treats victims the way GEICO treated us. Last year, my husband’s car was stolen like literally stolen and we went straight to GEICO thinking, Okay, we’re covered, they’re going to help us. THEY DID NOTHING. We told them every detail, we gave them the full story, we even had CAMERA FOOTAGE showing the thieves taking the car. Do you think GEICO cared? No. Do you think they lifted one finger to help? No. We had to do all the work ourselves while they sat back and collected premiums like everything was fine. And the way they treated us? Cold, rude, dismissive, unprofessional. Every time we called, it felt like WE were bothering THEM.

Geico is one of the most expensive car insurance companies I have gotten a quote from. We were out of town and our vehicle was broken into. Filed a glass repair claim as both the windshield and side window were broken. Geico charged us our deductible and CS directed us to a local glass shop and sent a link to take photos of the damage but the instructions were not clear that photos needed to be taken BEFORE going to the glass shop, as the damage needed to be reviewed and approve prior to repair, so we went to the shop and attempted to take photos there.

I was a loyal Geico customer for 18 years -- but my next 6-month renewal was for more than $1,300 -- that's both unbelievable and unacceptable!! My driver's license actually says "safe driver," and my car is a 2024 Subaru with lots of safety features. After comparison shopping, I found the SAME COVERAGE for MORE THAN HALF that amount and changed companies effective last month. I thought so highly of Geico (and yes, I love the Geico), I never thought to comparison shop before. But now I'm wondering how long Geico has been overcharging me.

Donna is on the phone with Geico so I can get an insurance adjuster out here to give me an estimate for my door handle. Worst car ins company. It's just the door handle that needs repair. I'm waiting patiently for the my ins company to help repaired the door handle.

Please go with any other insurance agency. You pay your premium but do not receive any help when you need it. I would rather go to the DMV and sit and wait all day then try to get someone who can help me with my policy. On the positive side, only took me 15 minutes to change my insurance.

All was well until I found out they switched my policy from comprehensive and collision coverage to liability only, WITHOUT my authorization. I strongly recommend you do your research before you signing up with Geico. When I asked to dispute it, they gave me the runaround and passed me from representative to representative. I am LIVID!

Unethical horrible business practices, got rear ended by a GEICO insured driver, they were ticketed, got the runaround from every person contacted, would not pay for repairs, said they had 2 yrs to decide because a third driver was involved. Body shop and our insurance State Farm had never had this happen with any other insurance company. Ended up filing a claim with our insurance company. Meanwhile GEICO doesn’t pay out a lawful claim. Will let everyone know NEVER to buy insurance from an unethical company like GEICO!

Geico is really bad. I opened a new auto policy and they cancelled it for non-payment which is a lie because I set up auto pay. When I called to have reinstated they charged me MORE than originally quoted. I did it just because I was frustrated, but now I have to pay $138 to motor vehicle due to a lapse of coverage along with 16 days that I will not be able to drive my car as an additional payment. This was THEIR error and they are doing nothing to help me. Don't let their prices fool you, there's more to paying for cheap insurance. You get what you pay for!

In December 2025 someone (somehow) got into my Geico account, changed my personal login information, and then proceeded to pay my bill with an Amex (I do not have an Amex). I have been with Geico since 2011 and on autopay through my bank. The charge was just reversed in February 2026. Obviously I did not know this happened, until without any other notification, Geico sent an email saying we are canceling your policy if the bill isn't paid ASAP.

I got GEICO in January of 2026. Drive Easy showed one trip and stopped! I tried for a month to get this fixed! I was told the problem was on their end! After three more calls I was told my Samsung Galaxy A15 is not compatible! I found that my number was not even listed to my policy! I made a fourth call and told them my number is not listed! My number was updated finally and I am waiting to see if that helped!

I have been with Geico for probably over 20 years but when I went to get a recent Auto added every time I got a quote the price kept increasing. I started online and it gave me one quote but then told me to call so I called. When I spoke with representative there was a $75 increase after the representative quoted me the lower price but I had given them my information to charge me. I called again to speak with the manager but was given a supervisor and in turn I was quoted another $10 increase. To say the least, I'm very disappointed in Geico. I'm currently waiting for upper management to call me but was told it could take up to 72 hours. After seeing the reviews, I'm extremely hesitant.

I called GEICO for an auto insurance quote. They provided me with a price, took payment information, and then later recalculated the premium and made significant increases. This kind of practice feels misleading and unfair. I expect transparency and accuracy from a large, well-known company. Quoting one price and then substantially adjusting it after payment does not seem like fair business. It’s disappointing and not what I anticipated from a company of this reputation. Shame! Shame! Shame!

Crooks with a capital C. Got quote online and was told $900 per six months for full coverage. Then they make you enter banking info and to review your documents before finalizing but they trick you and lock you in with a policy and has the audacity to want to charge $3,800 per six months and are going to draft the first month. I didn't agree with this nor even sign in DocuSign. You can never reach customer service to dispute. I opened my so-called active account online and changed the banking info to info I had for an inactive checking account and promptly closed this fraudulent coverage. Geico can go directly to that place where Satan calls home. Don't be fooled folks.

Definitely do not recommend. We were recently rear ended by a young woman with Geico insurance. The initial Geico customer service was fine however once we started working with our preferred body shop to coordinate repairs we realized that Geico’s reimbursement rates were about 30% lower than area average. Geico advocates cheap parts, cutthroat wages, lower quality repair techniques, etc. Be prepared to pay out of pocket if you use a shop that’s outside their network or you need one that’s certified by your vehicle manufacturer to return it to its pre-loss condition.

I have had one of the worst experiences with Geico recently. I wouldn’t recommend them to anyone. Not only are they high on their insurance quotes, but they send the adjuster out to the wrong address and state. Then they assign you to another adjuster and this adjuster, when it finally returns your calls, is very rude and doesn’t allow for you to speak on your behalf. Looks like someone wasn't trained properly. Customer service should be first and foremost the priority. So I’m only giving Geico a 2.

Awful car insurance company. They will take months to handle your claim and try to write you off instantly so they don't have to deal with you. They try to total up my car when it was not totaled out. And then they do not want to cover extensive doctor bills and procedures that I had for my back because the time was limited. They are bullshit company and canceled after 15 years because customer service is absolutely horrible and the way they handle claims is garbage. Do not waste your money.

I've had the worst experience dealing with a claim. They don't return repeated calls and messages. I was made to pay for a rental when it should have been covered. They have an "Oh well, too bad" attitude. Horrible customer service.

I'm very disappointed with my first car accident that I had on january 21 2026. It's a shame knowing that I been a loyal customer for over 15 years with GEICO, I thought that I have the best insurance for my vehicles, but I'm completely wrong, so sad to find out that I don't have their support when I need it the most.

I was told that Geico was reasonably priced. I went through the usual steps of questions, etc in which they do NOT have the right to much of the information they are asking for such as married status, social security number, education status, credit scores, etc, etc, etc. They have no right to that information yet it is demanded or you can't get a quote. Finally you get a reasonable quote and in the end when you provide the VIN NO. and they find an accident or other item they don't like on it they question and you tell them different which is correct, they then double your quote. BS. Mickey Mouse Company just wanting to gouge us.

Worst insurance I've ever had. Previously had progressive insurance and switched over to Geico because I was referred by a friend that it was cheaper but save your money. They will fail to notify your state DMV about your insurance policy and your state will cancel your insurance and you will have to pay a fee. In some cases you'll be on your way to work and get pulled over and have your vehicle towed and pay all the expenses yourself and they will tell you they won't cover you because it's not their fault when it's clearly on their end. My recommendation pay the extra money and go with the better insurance.

Went with Geico as my car insurer out of college because our alumni association got a 10% discount. After 5+ years of a perfect driving record - accident-free and ticket-free - my rates had gone UP. Mind you this is in my 20s when every year of perfect driving should be significantly lowering my risk profile to insurance companies. I finally decided to shop them and cut my rates in half with the same coverage. They have no loyalty to existing customers and will be more than happy to scam you until you churn. I'll be shopping my insurance company every 12-18 months going forward, but I will never switch back to Geico unless they give me a nice 4-figure bonus check to compensate for the what should be criminal rates they had me on.

I called Geico for an auto quote. Even though accident I was in 3 yrs prior was declared 100% other driver's fault and entirely paid for by other driver's insurance Geico would only give me limited limits and gave me a ridiculous price. Other driver veered into me and broadsided me near back of driver side door and front of rear driver side door which was obviously out of my field of vision. Two other companies offered me better rate and better limits.

I just wanted to share my recent experience with GEICO claims with the loss of my pickup truck. I must say, from the time I filed the claim to when I received my check, the process went smooth. Geico sent me a full breakdown of the payout for my totaled vehicle. And the assessment of the value of my truck was more than fare. There are a lot of insurance companies that advertise how good they are but if you want to know how good an insurance company really are, read reviews of the folks that had to go through the unfortunate time. My experience with Geico has been excellent. Couldn’t ask more from a insurance company.

You people are monsters and scammers. New York City is tired of your scamming company. You red lined me when I got hit a few years back and now it's hard for me to get insurance. I'm glad. At least I know now that I'm not the only victim from GEICO. Amen...

Eric ** has got to be one of the best agents Geico has...Very efficient and helpful. He'll make sure all of your coverage needs are met and will answer any and all questions you may have while providing you with the best possible quote.

Geico is a FRAUD, I have been paying my premium for 4 years+. I filed a claim for the first time in 2025 only to be dropped at the beginning of 2026. I could not get any information from Geico, except that I was considered a Liability. I will be expose this fraud with evidence, which is a letter that was sent to me.

I just saved a load of money by switching from GEICO to State Farm. We were with them for years and they just took advantage of us. We were paying 498.00 a month. Now it will be 187.47 for full coverage on 3 vehicles. GEICO is truly disappointing and greedy. I highly DON'T recommend them.

I used to have Geico years ago with great service but we was moving to a different house insurance and the go through Homesite. I agreed to an outside inspection, the inspector show up and demanded that he was going inside the house or he was going to cancel the house insurance after 2 months and it was paid in full. After he got extremely aggressive and kept threatening me, I was home alone and I was extremely scared for my safety, I ask him to leave.

Filed a claim and the company has been lacking. Was told the auto shop could not accommodate our car and was being towed on 12/18, was not towed until 12/22 (we could have driven it ourselves to avoid delay in service). Toss in holiday 12/24, 12/25, 12/31, 1/1, our time with rental and wasting time on repairs is approaching two weeks. Also, assessor is constantly DAYS behind in addressing approvals and repair delaying our process even more and pushing the rental over our 30 day mark becoming a financial burden. Tack on calling GEICO places you on indefinite hold to not receive any feedback. The online chat will say "1 minute remaining" for 20-30 minutes with no response at all. I am beyond disappointed and disgusted with the response time and how much this company is costing us for a repair that should have been addressed over a month ago.

(underwriting dept). Nobody can reach them. I keep asking, tell me why you changed my address. Nobody can answer. I am shopping now for new insurance. I WOULD STAY AWAY FROM GEICO. THIS IS INSURANCE FRAUD BY THE GEICO ITSELF.