GEICO Reviews

I was shopping for car in in their side, I found a great price, so I fill up all the information. My total amount at first was 900 dollars, when I was about to finalize my quote to pay went up to 1345 dollars, nice try GEICO, I just got a better deal. Not coming back.

I wish I could give a zero. We had someone hit us with state minimums, so I had to report to Geico, but the claims dept is the worst. No call backs after 3 weeks, claims being denied, being treated like I was the one who caused the accident, and pure stress adding to the emotional distress we are already in.

I’ve been a GEICO customer for 10 years and have paid my bill on time every single month, which made this experience even more disappointing. An agent admitted there was a mistake on my previous bill, only for me to be charged over 5x the monthly amount I had agreed to pay the following month. When I called for answers, I was told I had been “informed by mail” — which feels like an incredibly ineffective way to communicate a major billing change in 2026.

Worst company ever in managing refunds and reimbursements for claims. Basically, steal your money and never pay back your entitled deductibles. Even when you have proof the have received.

I am dealing with GEICO as a third-party claimant after being involved in an accident caused by a GEICO-insured driver who was found 100% at fault. What should have been a straightforward rental reimbursement claim turned into months of follow-up calls, emails, document submissions, and conflicting explanations. I submitted my rental receipts and was partially reimbursed for the first rental period. I then submitted two additional rental receipts totaling $2,298.71. When I checked the GEICO upload portal later, the files appeared to be gone, so I uploaded them again. After that, I spent weeks trying to get a status update.

GEICO increased my rate by $120 a month. I tried to figure out what was going on. I was told it was for a speeding ticket. I got a copy of the ticket where they claimed I was going 15mph over, the ticket shows 5mph... This is the 2nd time they randomly increased my rate. So I decided I was done with Geico. When trying to cancel my policy, they stated I owed $102 because their system made a mistake and billed me incorrectly. I paid what they told me to pay. Now when I go leave, they make up a lie to charge me more? Go somewhere else, this isn't worth it. They do not communicate with you, you just check your bill and it's higher.

VETERANS BEWARE OF GEICO!! Today Geico sends a text saying they’re raising my rate from 442.00 a month to 1150.00 per month (coverage for my wife, son and I on two vehicles- one is paid off, one is financed with GM). I called them and they had my 24 year old college student (on dean's list) as driving with a permit which he has not since he was 19. They updated his info and then it went to 1800.00 a month!! I laughed. I then asked if they remove me from the policy as I am a disabled Veteran and don’t drive any longer (I’m the only one in the family that had several fender benders causing the rate to go up).

They suck. I have an older truck. It's a 2013 Titan that I have taken very good care of. It has 240,000 plus miles on it but burns no oil and drives just like it did the day I bought it. I put full coverage on it to make sure if anything happened to it, it would be fixed. I ran into the back of someone going less than 15 miles per hour and I have very little damage. But the air bag blew, which I believe it shouldn't have, they wanted to put my truck down as a total loss. Hell no! The damage to the front is less than $200 but they don't want to replace the air bag!!!! My truck is paid for! I'm not paying $50,000 to $60,000 to replace it! Do not go with GEICO! They suck!! I will fix my truck myself. I'd rather pay $10,000 to fix it than pay for a new one.

Geico raised my insurance from $186 monthly to $298. I haven't had a car accident in 20 years, and no tickets. They initially said it was because I was receiving a paper bill and told me to switch to digital billing. The bill went down $10. Also, I'm a single driver, and middle-aged.

My car got hit by a GEICO policyholder. The two ladies that helped me were named Shelby and Mackenzie and they were so nice and got my business situated!!

Had a horrible experience with Geico today. Jennifer was very rude to me. She got very frustrated explaining my bill to me. My premium went from $3025 for November 2025 renewal to $3991 for May renewal. That is for 6 months for 6 cars. Geico go up on you unexpectedly without explanation. I tried to let her know that she’s rude and she was still raising her voice on me and not acknowledging my feelings. This company is horrible. Don’t say I didn’t warn you. My bill supposed to be just the difference of a new car that I added which is $445 per 6 months add to what I paid 6 months ago which was $3025 plus $445. Mind you, I paid close to $300 up to May 28 for adding a new car and a driver. I was expecting to pay close to $3500 and not $3991. Jennifer has no explanation for me. Instead she was very aggressive. I’m just frustrated and looking to change to a different company.

I’ve a customer for over 32 years with GEICO insurance company. On 5/18/26 @8:39pm I placed a call to cancel my auto policy. To my surprise Agent Heather very informed and reluctant to cancel has taken the time to review my policy. Surprisingly over the course of my 32 years an update is to done every 2 years but due to certain regulations the customer is reached out to GEICO and request the above update. Said update is written in fine prints in the Declaration of the policy.

Cancelled my insurance because I was late 2 days providing my wife's residency. Once it reinstated, they doubled my policy payments. This insurance is terrible. What's happening the oracle from Omaha. Run a better business!!!

Let's start off overall that I think Geico is a decent insurance company for the military. The problem I have having five different policies with them one classic one RV and three cars. I had my one and only ticket in the last 30 plus years drop off the end of last month. Well the beginning of last month is when my policy renewed for 6 months. So I called in the other day to speak to them about rewriting my policy or adjusting it because now that one speeding ticket is gone and they tell me, "OH sorry, we can't do that till the next renewal date."

I am disabled. They gave me a rental car. I cannot get in and out of and refuse to give me one that’s comparable to what I have to have at the body shop. Camille is rude and obnoxious. Horrible wait time and horrible times on claims. They just keep running out longer and longer. It’s a shame that the money you pay them they can’t pay it out when you need it. GEICO you’re a joke.

I’ve been a customer for over 15 years with GEICO. Spending thousands of dollars on auto insurance. I recently got into a car accident that I was not at fault for. While filling my claim, I found out I had no collision coverage. I did have uninsured motorists coverage. Which I thought I had added on top of having collision. Well no collision coverage. GEICO did nothing to help me with my claim on getting my damages repaired on my car. The driver had no license or insurance. Which I had stated from the beginning of all of this mess. They made no phone calls or did absolutely nothing to help me. So on top of spending thousands of dollars of auto insurance, I now have to spend thousands on getting my car repaired. This is the worst auto insurance. And has made this experience worse.

This company charges you like they won the lottery sweepstakes—jackpot for rip-offs! They steal your money even if your driving record is squeaky clean. Do yourself a favor, go be a Millionaire and avoid these guys like they got gonorrhea! Bose speakers say it right, buy other insurance sources because they care and I’m not talking about that mega million jackpot Geico offers.

Absolutely ridiculous company. 6 months ago I wanted to pay monthly, instead of a one-time payment, but I wanted to switch a day or two earlier, and when I got online, they said it's impossible and I have to pay for the whole 6 months. Second, for the next 6 months, I made sure I will pay monthly, and I signed up of monthly payments in advance, which, according to their website, came to about $233 a month. I paid one month, and they send me an email saying now it's $285 for this month and $259 for the remaining 4 months. I called and asked why, they said they had to recalculate it since I have to pay more if I pay monthly, $208 more than initially planned. Scammers. I am looking to switch. Useless company. See less.

On 1 of my vehicles I asked to remove it from my insurance because it has just been sitting for 2 yrs. They said they can't remove it unless I turn my plate into the dmv. My daughter is on my policy and she just turned 25 this year. I asked if her rate will go down now, because that's what they lead you to believe in the beginning, when you sign up. He said, it doesn't work that way. So they mislead you into believing that after they turn 25 your fees will go down. LIES, it's just another bait and switch situation.

They will pay out anything without so much as investigating or looking at pictures/evidence. Have had them for years and literally every service is useless. The insurance they just pay out no questions asked even when police report states not at fault. Road side assistance won't answer and IF they do, it'll be HOURS if at all, rates will go up every 6 months regardless of driving record, and customer service is beyond useless.

I went with Geico 11-10-25 and told agent that I wanted only Liability with Roadside serv. Paid premium and later found that they charged me for uninsured motorist. Told me I had to sign a form of refusal and I did but never got any payment back. This time renewing it took me almost two weeks fighting with them that I only want Liability and nothing else. They gave me a price and said sending me a form to sign again, (which I forgot about and never received) I paid premium told to me for just liability on 5-7-26 and I paid it. Ever since I have been trying to get copy of Declarations page and Insur. cards online and by phone many times & just keep getting old info but not new.

Unexpected rise of insurance. I had situation when, They put my price up, I call for canceling on time and under their web page they had a scammers, as of cancelation department, they offer me to not cancel, they give me good discount, but unlikely it was scammed department, after one week, original Geico sent me a letter, with all changes, the Insurance was not canceled on time, and sent me a fee 369 dollars, I was with them one week trying to dispute this awful situation, but no one care, also they stop sending me a letters and one month I didn't know what is going on, later they send me in collection department and make me pay 369 $. No understanding, no humanity for their customers.

Other insurance companies provide tracking devices instead of requiring constant app usage. Do not be attracted by the initial discounts because they may gradually take them back later with stupid reasons. Stay away from Geico.

Their customer rear ended me and took off, I chased her down, she tried to ditch me in a shopping mall, I caught her and called the police, now her insurance (Geico) is giving me the runaround on getting my truck fixed, I had to get repairs done to my truck to get it legal so I can drive it, Now geico is giving the runaround, Screw this company, I'm filing a small claims court case on her! Their customer service sucks sooo bad, I also reported them to my state's insurance complaint dept and to my state attorney general's office, and more run around, I told them I don't want crap parts put on my truck (Cheap remakes), I want oem parts. Geico Really blows.

I filed a claim with Geico last August and the experience with the adjuster extremely poor. Adjuster never reached out or called. No updates at all. I had to reach out multiple times before getting one short no information response. I finally had to reach out to the repair shop. Their update communication wasn't much better, but they provided timely response once asked.

We had been customers of Geico for almost 30 years. And we never had any problems with them. But maybe that was the case because we didn't use our car that much. It so happened that I had to change the credit card info with them. I called the person who processed the new card info was pretty fast, and professional. We didn't have a chance to use this new card anywhere yet and I received an alert from my credit card that someone ordered $150.00 Asian takeout on this card. It happened literally a few minutes after I gave my credit card to Geico. Of course I call the card about the fraud. So now I had to give Geico a new card. I tried to do it online. Impossible. They do have an option but the option doesn't work. I called them again. The new agent wasn't able to help me to do it online. I had to give her a new card info. I really don't feel confident in Geico and its agents.

Geico was great when I wanted new insurance. Answered the phone quick. After I signed with them then it’s only AI BS. And wait for a hour to get a person on the phone. Ridiculous. Stick the app. I don’t want a computer taking care of me.

As a new homeowner, I contacted Geico Insurance Company on 03/11/2026 to file a claim for windstorm damage. The wind tore off several pieces of siding from the top of my house. On 03/12/2026, I got a call from an insurance adjuster about inspecting the damage. The adjuster came out, went on the roof, covered the area, and said he didn’t know what the company would do. A week later, I received an email asking for more information. Soon after, I got another email saying the damage was below my deductible. I called the representative assigned to me 12 times in one day. I texted and emailed her as well. I did not get any response.

I would strongly caution anyone considering GEICO based on my experience with my claim. My car was fully drivable before being sent to the mechanic for inspection. After the vehicle was disassembled during the inspection process, I was told that if I wanted my own car put back together, I would have to pay out of pocket. That made absolutely no sense to me and was never properly explained beforehand.

Geico could give a S*** about its customers. They are all about taking your money. They had no problem taking my money for that past 4 years, nor have they paid one penny within that time. Once aware, they refuse to renew my policy because I use vehicle for rideshare to generate income. Even though any issues occurring while operating vehicle during is covered by rideshares insurance provider.