GEICO Reviews

We had a small fenderbender with my BMW x3, Geico sent us to a none BMW collision center. They said that there recommend collision center has a 1-year warranty and they give me a life time warranty on the repairs as long as I own the vehicle. Several months latter the fender moldings on both sides were turning gray and white color. Looked like China parts.

We were with Geico for three years. Every year our rates increased! No accidents, no tickets. They start you low and gradually raise your rates. You’re definitely not rewarded for your loyalty!

A bunch of thieves that take advantage of new customers.

I thought everything was pretty standard after we got in a wreck. But the claims process took a while. Tried to cancel the insurance but had to wait. Agent (incorrectly) said we would not be charged the next month but we did get charged. I dropped the insurance and tried to get a refund since we insured it a month after the wreck but only could call the customer service department and they obviously refused. Seems like an easy enough fix for so many years of loyalty but they were very rude.

Geico sent my 80 year old mom a letter, claiming my niece, who lives over 2,000 miles away, and my son (but not my daughter), live with her and if she (meaning my brother and I) didn't prove that they lived elsewhere and had car insurance, they would add both of them to her account. I don't know where GEICO got their data from, my son never used that address, and his DL, Passport and their voter info all show my home address. Similar with my niece. It is crazy we have to gather documents and are asked to upload them to their website so she doesn't get charged.

Called to pay a quote I had and then another agent answered and said a different quote than the first agent I talked to…they can’t keep what I had the first time. Bad insurance.

I contacted GEICO as a 10+ year customer with home insurance, multiple vehicles, military/veteran status, and no accidents or tickets. The chat began around 12:30 p.m.; by 1:09 p.m. I was still waiting for a supervisor after working with Lora R. Supervisor Samantha P. joined at 1:31 p.m., and the issue was still ongoing after 2:20 p.m.

I get that I live in state where greed is normal but to keep jacking my payments up is a disgrace. I am in late 60's, clean record, car is 8 and paid off, travel less than 200 miles per month. My rates just hit $1800 for a 6 month policy. Been a loyal customer for 10 years. They suggested that I spend $20 and take a driver safety course and then over a three year period they could discount a few measly bucks. What a bunch of crap. Happy to say I found a much cheaper company with much better coverage. If you have Geico, check your payments!!!

My mom was in an accident which was not her fault. The driver of the other vehicle has GEICO. GEICO was awful with use of a rental vehicle. The same week of the wreck her mother passed away. The adjuster only extended the car rental by one or two days which was not giving her enough time to take care of the affairs and purchase a vehicle. She needed another 2 weeks but was continued to be denied. We even offered the death certificate for proof. It amazes me there were no willingness to work with her and being bullied where she felt like she had no choice but to buy a vehicle quick so she can settle up and have a vehicle to drive. The money that was given at the beginning was for pain and suffering which needs to be reevaluated due to the stress she was put thru. I will never recommend GEICO to anyone. Thank you!

With no claims, no accidents, no tickets, and timely payments, GEICO increase my premium by 100% in under four years. They also charged me for roadside assistance when their fraudulent service can’t be bothered to even answer the phone in an emergency! Customer service is nonexistent.

Geico Glass Claim standard states: Damage has to be smaller than a dollar bill and it is covered period. I have a small chip caused by a passing vehicle right in view, white in the center and sharp, will cut your finger. Geico did approve the glass claim, Safelite would not come out, moved to Glass Pro per Geico recommendation, Glass pro says it is a valid claim, Geico used AI system to review it this time and now that system says glass chips/small breaks are "wear and tear", so it closes the claim and Geico will not process the claim, adjuster Philip will not call me, has not returned 4 calls since 6/8, horrible service, been with them since 1987, house, rv, and 4 vehicles, never a fault accident claim filed, will switch companies in November, avoid Geico, they have zero respect for veterans also

Somehow I got hit by Geico’s insured and I have to pay out of pocket to get an OEM back bumper. Tell me how that makes sense. They would only cover an after market. The person I tried reaching out to from their damage adjuster team never answered as well.

Very obscure, targeting service leading to financial problems. Learn SCAM and Fraud with GEICO!

The customer service, professionalism, timeliness, and attention to detail is nonexistent. My car was stolen in mid-April and it is now June 23 and I’m still dealing with my claim. The communication with everyone in this company was initiated by me, no adjuster or employee called me first. Throughout the time of the claim I have only have spoken to my assigned adjuster Aden ** twice. Every attempt to talk to him goes unanswered, whether by phone, voicemail, or in app messages. Every time I would call trying to get an update on my claim, a different agent would get me transferred to Aden who would never answer. After dozens of phone calls trying to get an answer, I was finally contacted to Michelle who was able to give me the Market Valuation for my vehicle to redeem my car a total loss.

Without a doubt must have worse customer service there is! For someone who has been a loyal customer for over 25 years disgrace, I would never ever recommend them to anyone. You pay them a lot of money and they give you less than a peanut when you have an emergency.

My experience with GEICO was awful, unprofessional and the agent, Scott P was extremely difficult to work. His goal was to save the company money. That's it. There was no concern for the customer and no professional accountability towards the auto body shop that I chose. A basically minor repair turned into me being without my car for 22 days. My contact with customer service agents at Geico was very good. The adjuster never went out to look at my car and then argued everything. He wanted to order by the shop to put in cheap parts when my car had all original Toyota parts and that's what I expected in return. My car was sitting there ready for 5 days and I couldn't pick it up because of the back and forth over money.

25 years with GEICO but they turned into a terrible company. Got the run around on my claim and not paying for some repairs and increased my rates for hail damage and now it's all AI. Wouldn't recommend them to anyone. Crappy service.

GEICO is one of the worst companies I’ve ever dealt with trying to cancel a policy. You wait on the phone for an hour just for it to either hang up or transfer you somewhere else. They also want to know 1000 different reasons why you’re canceling. I’d rather pay more than have to deal with this hassle.

GEICO is good until you actually need something. I received a letter in the mail stating that GEICO did not report my updated insurance & I'd have to pay a $500 file including a suspension on my car registration. When I tried to call, the operator was sooo useless & couldn’t get me over to anyone because it didn’t understand what I was trying to say. When I REPEATEDLY asked for customer service, they still didn’t allow me to get over, even though I explained my situation 5 times.

I have been with this company for 14 years. They recently increased my premium over 60% due to someone using my car and getting into an accident in it. My good drivers coverage was taken away. All I was told by a representative was that they could decrease my monthly payment of now $260 for a car over ten years old to $260 and that's it. Geico has just become a name now. I say for anyone out there State Farm does the same thing as geico and when needing to talk to someone for claim purposes I am able to talk to a person. I'm switching today. Loyalty means nothing to anyone now a days all people care about is money this is sad.

I'm waiting on hold to CANCEL MY POLICY. It's been TWO HOURS!!! Seriously. So much for customer service. They won't let you cancel via the app, which is worthless.

Actively looking for another company after 30 years with GEICO. I am not able to navigate mobile apps and websites and getting to a LIVE CUSTOMER SERVICE AGENT is a thing of the past. Multiple minutes to just get put on hold and than more than a 20 minute wait for someone to answer the phone. GEICO is no longer customer focused and I prefer a company that is.

If I could leave a zero star review I would. My credit was pulled without my authorization and I can't even get a hold of anyone to tell them that what they did was ILLEGAL and that I do not want anything like this to happen again. What a shame to see how a company knows that what they provide is a scam, but they don't care because they figured out a way to take people's money.

Had policy for 3 years. No issues. Bank issues new card. I call in, make the payment, add new card. Simple quick done. Then I was sent a cancellation notice. I go through my bank for payment since September, all paid. I check the app, showed no mailing, as well as current on payment. I call and the cancellation notification on my account can't be removed, only noted. This looks horrible on my policy and the mistake was GEICO and not myself. This is a very good reason to leave now before any other loopholes to their advantage wreck my record with. Have several seats, I'll be contacting other agencies for this gross mischaracterization of my policy. This won't garner a response.

After a decade of coverage for both our car and our renters insurance, I had a minor fender bender with the planters on the cart return at Lowe’s Foods, near our house. Now our premium has been increased by 150% from that one incident, that harmed no other drivers and required no payout for injuries. The planters have since been removed from Lowe’s. Surprise surprise… and now we are being punished, after paying our deductible and being loyal customers for so long.

Geico is easy to get but much harder to get rid of. After 6 months, they went up in my policy ...$40. So I went shopping...State Farm half the price. I'm still waiting 25 min. to actually speak with someone at Geico, as the law requires to cancel.

If I can give this POS insurance no stars I would. My son’s car got keyed at his gym by girl he turned down. We called this POS insurance, everything was going fine until they started questioning the validity of our claim. First, they said my son ran into bushes, we are like, "WTF?!?!" Second, they wanted our phone records to determine if my son was driving, and was distracted. We are like, "Hell no!! We aren’t giving you that!!!" We tried calling them, kept giving us the run around, left messages. No call back, Now, the body shop is calling because this POS insurance isn’t paying them. PLEASE GO TO ANOTHER INSURANCE CONPANY, THESE POS INSURANCE ISN'T PROFESSIONAL NOR CARING. We went with Liberty Mutual, and they are way better than Geico’s fake ass.

I had my enclosed trailer, my boat trailer and my boat got damaged by a Geico customer, my trailers were legally parked. It took over 2 months for Geico to pay damage on my enclosed trailer, nowhere near to what a trailer repair company were going to charge me to fix my trailer. My other trailer and boat were not included, Geico told me that they were only 80 percent responsible, how in H--L am I responsible for 20 percent, STUPID. I just gave up with their customer service. Good luck, people with Geico. I rate Geico a -0.

Worst company to deal with and the customer service is absolutely horrible with nothing but transferring calls with no answers.

I was shopping for car in in their side, I found a great price, so I fill up all the information. My total amount at first was 900 dollars, when I was about to finalize my quote to pay went up to 1345 dollars, nice try GEICO, I just got a better deal. Not coming back.