GEICO Reviews

GEICO has a DriveEasy application where they monitor your driving to help base your auto insurance cost. It's annoying, and unfair. For example, I had a 92 score (which is difficult to achieve) and tonight I drove 3 miles, and Drive Easy said I had NO SLIP UPS. Yet, now my score is 85. No reason, and you can talk to a live agent in who knows how long. They simply don't care. It's a shame.

I hit a deer on the highway at ~70mph, damaged the right front side of the car. Called Geico to start a claim (comprehensive). They said there were going to pay for the repair, it was going to be covered, but it could be a total loss. One week later, they decided it was a total loss. Their evaluation of my vehicle was border line unethical. The repair was estimated to be $8,275, Geico valued my car at $7,919. They use a third-party company called CCC intelligent solutions to evaluate the car.

Thieves. Don't waste your time. Go go State Farm. I have much better and cheaper insurance. Geico sucks.

My parked car was totaled July 7th and I immediately filed a claim. My first problem was speaking with my total loss adjuster, who spoke over me throughout the call and showed no sympathy for the loss of my vehicle/the impact it had on my life. She was rude, inconsiderate, and unsupportive. I think the least a claims adjuster could do during this stressful experience is be kind. They were also extremely stingy about my rental car return date despite my policy coverage and lack of settlement. (2 weeks early, still no payment issued.)

Geico is a scam. Their 24/7 customer service is a total lie. Prepare to file claims with 3 different annoying AI’s and have to call several times, be on the phone or 15 min before being able to talk to an “agent”. Forget about the covering for your property, they find stupid excuses to avoid applying the coverage. “I consider” “I assume” “I believe that” is what they base their conclusions in. You are better off with any other insurance company.

The worse experience in sales. Customer service and the worse experience in claim. They hate their paying customers specially after you pay.

Worst experience I ever had with any insurance provider. They are the worst service and don’t provide any reason for the quote and holds. They cancelled my auto policy without even my concern or notification. Till today they didn’t provide any reason for it and who authorized to cancel my policy or even proper explanation.

I am in the midst of changing my insurance! I am a Senior who DOES NOT put on much mileage. As of today, my car has been sitting for 5 days without use. I went through some old papers and saw my Inspection dated 8/18/22 with 26,041 miles. As of August 7, 2026, I had 38,334 miles on the odometer. The difference between August 2022 and August 2026 being 12,293. That is about the average for most drivers, but for ME, this is a TOTAL FOR FOUR (4) YEARS! Divided by 4 averages MY ANNUAL MILEAGE TO: 3,073!

I have a Lexus and pay premiums for driving a Lexus. Filed a claim with slimy lizard Geico, and learned they do not pay off recognize Lexus repair cost. They cheated me out of $700.

If you ever need to call customer service for anything, you will not be able to talk to a real human, it's just ai transferred to ai. I was told that I would get a reimbursement for towing, and had never actually gotten it, and the ONLY way to speak to an actual person is within the app which I can't access unless I reinstate my policy which will cost even more money.

I had GEICO for a year, bare minimum liability and was paying $190/month. One year later and when they renewed my policy they increased it to $544/month. I had no wrecks, no tickets and my driver's record was the same as it was the day I got my policy and they decide to increase my premium by almost 300%. On an 8 year old car for a 48 year old man. It’s absolutely criminal.

⭐️ 1 STAR — IF I COULD GIVE ZERO STARS, I WOULD. After being a loyal GEICO customer for 13 YEARS, I honestly never expected to have an experience like this. Earlier this year, we had a bad snowstorm, and my husband was involved in an accident on his way to work. Thankfully, no one was injured. When I initially contacted GEICO, I was told that our monthly premium would only increase by about $3 because of the accident. I thought, “Okay, I can handle that.”

Horrible experience. Been calling for days. Leaving voicemails and no one is calling back. When I call Only AI answers the phone and when I finally speak to someone they transfer me to a different department and AI gets on the phone again.

The absolute worst insurance company you can find. Absolute dismal customer service. DON'T USE THEM.

GEICO declared my car a total loss even though I did not have an open claim with them. Nearly a year later, GEICO valued my clean-title vehicle as salvage without informing me, apparently relying on a prior Progressive Insurance claim, and then placed the entire burden of resolving the situation on me. “Excellent customer service” appears to be a joke when it comes to Milton **, GEICO Auto Damage Supervisor.

A GEICO policy holder backed into our five day old brand new 2026 Ford Explorer. We were not in the vehicle at the time and were parked legally on the street. The at fault driver took full responsibility. The GEICO adjuster was out to inspect our damage the next regular work day, so far so good. My complaint with GEICO is that it is their policy to write the estimate for LKQ parts. LKQ parts are used parts. I have argued with the adjuster's supervisor that my new Explorer already has suffered diminished value through no fault of ours. By insisting on LKQ parts (in this case the left rear door and trim molding) the diminished value is even greater. This is not acceptable and I am insisting on new OEM parts to properly fix our five day old vehicle.

I switched from GEICO after repeated customer service issues. I spent a significant amount of time trying to have relatives removed from my policy who did not have regular access to my vehicle, yet I repeatedly had to contact multiple representatives and managers about the issue. Later, I received another notice regarding a different relative who had not lived with me for years. Because of these ongoing problems, I moved my insurance to another company. After switching, I was surprised to receive an additional charge that I do not believe I should owe. I contacted customer service and spoke with a manager, but they refused to remove the charge or provide a resolution I felt was fair. My experience with GEICO's customer service and billing practices left me very disappointed. I can no longer recommend this company based on my experience.

July 29, 2026 around 3:50 a.m. my home was violently crashed into by an intoxicated Progressive Insurance policy holder and under insured. The driver fled the scene but the owner of the vehicle was asleep in the back seat. Geico my Insurance carrier from the beginning was foul. Although major structural damages were done to my home, damages to my securely parked BMW and inside major damages to the framing of my home, Geico attempted to label as a collision incident at $1000 deductible rather than comprehensive $250 deductible. I immediately called that out and it was properly adjusted.

Switched to Geico a couple of years ago. Has been good until I put a claim in for a cracked windshield. Rate went up just over $50.00 dollars a month. Would have been cheaper to pay it myself.

53 minutes on hold for roadside assistance covered in my policy. Had other family members call to see if someone could get through but to no avail. Hung up and paid for lockout service which was provided after calling within another hour, just horrible. Unfortunately I had to give minimum of 1 start to submit review!

I was extremely disappointed with how GEICO handled my claim. The day after my accident, a GEICO representative called me and repeatedly reassured me that they would "take care of me" and that my vehicle would be covered, even if Lyft did not cover the claim or only covered part of it. During that same call, I was asked to provide my Lyft driving log. I cooperated immediately because I believed GEICO was working to help resolve my claim.

Horrible customer service trying to make a claim due to one of their insured, causing the accident. Say you have to use their person or they may not approve the repairs. Give you a rental, but expect you to pay the insurance on it. Ask you to make the claim through your own insurance company. The F@#%!!.

Oh really disappoint with GEICO decision on my car. I do not agree with the decision to declare my vehicle a total loss or with the settlement offer at 8000 dollars. My vehicle is a 2016 Acura RDX with clean title. It was in very good condition before the accident. In addition I was not at fault for this accident and I believe I deserve fair compensation For the loss of my vehicle. I respectfully request that GEICO review the value assigned. I am really disappointed with this.

I would not recommend GEICO. My insurance was originally $90 a month, then it was suddenly increased to $130, forcing me to lose half a day of work to get it corrected. They fixed it back to $90, but now they're trying to automatically charge me $151 without my knowledge or consent. This has been extremely frustrating and feels unfair. Customers deserve honest billing and clear communication—not unexpected charges.

Overall I like GEICO. However being with them over 25 yrs the rates are outrageous. We are in our sixties and our driving record has nothing on them. No tickets, no accidents. Nothing. One car full coverage. Cost us 190 a month. We checked with Progressive same exact coverage only 85 a month. We are switching in the morning.

I used to pay around $400+ for a six month auto policy. I cancelled due to horrible customer service. My new insurance company ended up worse than Geico so I switched back to give them another chance. Real bad decision. They started by raising my rates to over $400 a month for the same policy 2 months earlier. I asked why, and the response from an agent was that my driving record is why. I have no points or wrecks on my record like before!

I was in a VERY MINOR COLLISION in which it was the other person’s fault. My car received MINOR DAMAGES. A slightly dented in door and scraped on the side. Considering how not severe the damages were you’d think they’re repairable right?? NOPE! They deemed my car a total loss. Largest well known insurance company can’t dish out a $5,000 repair especially when I wasn’t at fault? Do not count on this insurance company to have your best interest.

My friend's Toyota Camry was totaled by Geico in June…On July 6th she sent in the paperwork and THE SIGNED TITLE!…She did not receive a link in an email (GEICO did not automatically deposit to the account) to fill out MORE paperwork to deposit the check…so if you want an ins company who take 3 weeks to payout your claim. USE GEICO!

This is the worst company via customer service is none. Warren Buffett should be ashamed of owning this company. Customer service is disgusting and the cycles they put one through is unbelievable. Never getting a focused person on the phone and half of them do not care what your issue is. I'm in New York and I never get the same person on the phone nor do they follow up on previous conversations. Worst, I paid my premiums (high) on time monthly. I was asked if I would review at the end of six months. After all I would get a lower payment and a discount. They lied. Not only are my payment higher but a near 30 days before the end of the six-month period I tried to find out what that discount and lower premium was going to be. How do I review.

If you miss one email, they will cancel your policy with no phone call or letter. Then they will not offer the same rate and your rate will double for less coverage. THEY SUCK, CALL ANYONE ELSE.

I have been a customer with Geico for many years. Never had an accident to be my fault and my premium still increased. Geico doesn’t care about their customers at all. You can’t get to talk to customer service without waiting too long and when you do, they aren't any help at all. Geico was the best but now it’s horrible.

We have been GEICO clients for 42 years. We have good credit, good driving records, and have always paid on time. I just paid premiums, added and removed cars as drivers and situations changed, but clearly didn't pay enough attention. Imagine my surprise when I really looked and discovered that they were charging me $7,000 more a year than they were charging new customers for the same coverage. This is an apples-to-apples comparison. When I called them on it, they dropped my family's premium from almost $9,000 a year to $2,000 a year - what it should have been already. How is that for rewarding customer loyalty???

Geico was unbelievably expensive! I found another insurance plan with a major insurance company for LESS than half of what I was paying! And I actually got more coverage! And get this, the day I called to cancel my policy. They never canceled it! I called 2 weeks later. They “cancelled it,” refunded me what was due, blah blah blah. And then…. They PROCEEDED to withdraw an ADDITIONAL payment from my checking account!

Geico customer service is useless and extremely inconsistent. I called about the process and refund/fee associated with cancelling my policy, and received wildly different answers from each person I talked to. I eventually was told I'd receive a refund, but after cancelling I was charged a fee. I disputed this, and they just upheld the fee without explaining anything. You can't believe anything you're told on the phone, I've learned to always request an email detailing what we talked about on the call, but they usually don't. Around the same time, I got a fee from the DMV for lapsed insurance covereage. My best guess is that Geico messed up the process of verifying my insurance policy the last time the DMV tried to verify. I can't imagine how difficult it would have been if I'd actually needed to file a claim.

They are thieves. Their "one time" fee for adding one person with nothing against them was $350 added to my bill. Then doubled my payment follow that. What is the one time fee for? I set it up online. They didn't pay anyone to talk to me. No one on my policy has any tickets, nothing. Theft is all it amounts to.

Stay away from this insurance. They quickly collected the money, but if you have claim takes forever to get fix or replace windshield. Been over month and I still waiting for my claim to be approved. Start have a feeling that is never will be done. They only deserve - -0 star.

PATHETIC CUSTOMER SERVICE from GEICO. When my son got his DL (after learner's permit), I called GEICO and informed them about it. I also inquired about change in the Insurance premium however, they said since he is already added to the policy, there will not be any change. After 6 months, the policy got renewed with a slight increase. After almost a month after renewal, they send me another invoice for $1,500/6mths. When I inquired, they said it is because my son now have regular DL.

Nathan was great customer service. I finally got a quote I can afford.

Until recently I was happy with my GEICO auto policy holder paying, my premium every 6 months. I'm on a fixed income in Florida which has high insurance rates. A friend who has GEICO pays monthly at only a little more. In May, before my policy renewed I called to arrange monthly payments. I got a letter saying what each monthly payment would be (only a few dollars more than a 6 month payment). I just got another letter, 2 months after renewal, saying that the monthly payment rates are actually $12.89 a month more with a large payment next month to adjust the 2 lower payments already made. The person in May gave me the lower monthly rates but didn't tell me how much more I would be paying. I feel I was either lied to or GEICO is not training their agents properly. Of course, the discount I had is no longer available. Had I known the new rates in May, I wouldn't have gone with monthly payments. I'm paying for the agent's mistake or lie.

I live in a townhouse community. My neighbor hit my car & didn't say a word. I have damage to my car & photo proof of paint transfer. Completely tore off my tow hitch & cover. They park directly behind me. I filed a police report & told my landlord about the incident. Reported all of this to GEICO, my insurance company. They told my husband the police report isn't enough verification about the incident.