GEICO Reviews

My husband was backing out of a parking space at work. Barely moving when a woman driving up a one way in the wrong direction pulls up behind him and he bumps her. Literally bumps her. We had witnesses that she was driving the wrong way. She had no insurance and we had been with Geico for years. Geico ended up paying her almost $8,000 and almost tripling our premium. Geico is for the other driver not their customers. There is no way this woman should have been paid all this money for a bump. Will never use Geico again. Now they are sending letters demanding we pay $136 that they claim we owe. Not paying a penny. Joke of a company.

Been a Geico customer for 12 years, perfect driving record, no claims paid out the entire time. My wife was in an accident, other driver took off. Geico wants to double my premium. Representatives were not able to provide a valid explanation.

To start insurance, need to make first payment. No one picks up phone on Geico side. Not able to pay since last 2 days. Very bad Geico. File # : ** How can you are so bad with new customers ready to pay? What the hell are you doing?

Big ripoff! Don't do it! They will quote you a good rate to suck you in then after years of being a loyal customer (no accidents, no claims), they will double your renewal rate. When asked why, their response was "your son (who hasn't been on your policy for the past 3 years) had gotten a speeding ticket 4 years ago"! And when you point out to them he hasn't been on your policy for the past 3 years they will tell you it doesn't matter.

I have been with Geico for over 4 years. I was in a auto accident that was not my fault. Problems started with the adjuster who gave me a lowball payout saying I had previous damage to vehicle. Asked him if he read the record because then he would know that he made a mistake. Took him several days to review the file. It took him so long to finally give me a legitimate payoff amount, I no longer had a car rental. Keep in mind, I had the rental for 10 days.

I got into an accident on 1/24/2023 and my vehicle was fixed on 03/24/2023. I was told I was not at fault as the driver had hit me. During this time, I had gotten a rental for two months and had been informed to save the receipts and provide them to GEICO so that I can get reimbursed. I sent multiple messages on my claims page requesting a timeline for the reimbursement but got no response. When I called in June, I was told that my insurance, State farm, and GEICO, were in arbitration and that upon its conclusion I would get my reimbursement. However, when arbitration concluded in July (I received my deductible back on 07/26/2023), I still did not receive any reimbursement.

Keeps increasing rate even if you call to discuss, they do not care about you as a customer. Charges a cancellation fee if you end up having to change your service due to their fees. DO NOT USE. Will sound good at first and they *used to be a good company* but no longer! They just want your money and will get it however possible. I was a customer for 12 years and will never go back and will tell everyone else to stay away too. No accidents, no claims in those 12 years either.

GEICO is a corrupt inept Insurance company that does not pay out after they make promises to. It then go up the "chain" to supervisors after the adjusters and the front line people who take the claim information and then they deny a legitimate claim. They are honestly the worst insurance company and are in bed with many of the big car dealerships (Land Rover/Jaguar- Portland). Do not use these guys!!!!

Incorrect information filed by GEICO. I have had an auto insurance policy with GEICO for many years and I am filing a complaint against GEICO auto insurance claims division (see details below). Due to GEICO Auto Insurance having raised my cost for renewal of my current auto insurance policy, I recently decided to shop around for pricing for an auto insurance policy through different auto insurance companies. After reviewing a few quotes from other auto insurance companies, I have decided to move forward with a auto insurance quote that was provided to me from Progressive Direct Auto.

Have had GEICO for auto insurance for over 10 years and a few months ago my wife had an accident.... 1st accident she has ever had in her entire life (over 70 years old). Geico jumped and claimed responsibility of accident with NO contact to us at all except when they sent the SURCHARGE bill estimate that was going to be coming. Now you may want to sit down for this. The damage to our car was replacing the entire nose of the car for $788.00 and then the damage Geico assessed to the other car was for $2130.00.

I had GEICO insurance for over 40 years. No claims, a handful of minor tickets. My wife of about 10 years failed to renew her DL on time because of covid restrictions at the DMV. When she was stopped (routine stop on a road, not for any moving violation) she had an expired license. GEICO canceled my insurance - not just the insurance on her car but also on mine. I contacted them and they could only say that since we are married we are considered together "as a risk." Neither of us have ever made a claim or been subject to arrest (such as DUI, DWI...) or had a serious moving violation. GEICO says no recourse, nobody I can speak with. Ironic because I'm exactly the kind of incident-free drive they should be looking for. BEWARE.

I've been with GEICO for 8 years. In April 2022, as I slowly drove into a carwash, the track grabbed my car and pulled out forward. I was going about 2 mph. I bumped the back of the next car. When I came out the driver was waiting and said I had hurt her car (a lie). There was a tiny tiny scratch that had rust in it, so it wasn't fresh. I reported it to Geico, along with photos and the phone number of the carwash manager, who saw the whole thing. Geico NEVER called the manager, and raised my rates. They have it down as a rear-ending. My car was barely moving at all, and I only had the "accident" because the track of the carwash grabbed my tires and propelled me forward. So now I have a collision on my report even though it wasn't my fault. I have asked to cancel the claim (I only opened it because the scam artist in the other car was claiming damage, and I wanted to have my photos on file).

I have been with Geico for 24 years and now I am canceling my insurance with them and I will make sure all my friends and family follow the same path. I rented a car and the windshield got cracked due to hale storm. I filed a claim with Geico and it has been over one month since my initial claim. They never got back to me nor honored the claim. After 6 different calls I made and complaint about the status of the claim, they simply didn't do anything nor get back to me. I am done with this company.

I used to love Geico. Sadly, I have paid them for auto insurance for 30 years. I will be leaving soon. In my area many repair and auto body shops won't work with Geico. They will work with Progressive and State Farm but not Geico. I had 2 minor issues that exploded into major issues because of Geico's incompetence. Problem #1. I had a minor fender issue from a deer that resulted in sub par work from professional con artists. Geico recommended the shop. Literally professional con artists. They stole a lot of money from Geico so now they are under investigation. Now I can't get my crappy work easily fixed as auto body shops don't want to fix someone else's shabby work. And it seems like the shop did some additional damage.

I've had Geico before and had considered going back with the company. But I just received a email going over the quote I received, and its higher rate was based on them checking my credit score. First off, it's not my insurance's business for what my credit score is because ultimately it has no impact on how I pay my bills. I think it's a backwards policy to get screwed over once again by a business conglomerate. Second as most of us know. Every time someone does an inquiry it dings our credit scores by 3-5 points every time. So either way it doesn't help.

I Have had GEICO Auto insurance for 5 years. We have 2 children 22 and 19. My daughter one accident from May 2020 and my son just had an accident in November. Both cars were totaled cause of airbags deployed although they were not speeding or tickets. My husband was hit not his fault and was injured on 2019. Geico had to pay out a lot of money in medical expenses. All of the sudden our new premium is raised 400%. We contact Geico and they will not lower the rate. We are treated like criminals. No speeding tickets, no DUI. I guess they are looking to get back their money from medical expenses. Disgusting!!! No loyalty. Going to another company.

Don’t use these high priced unprofessional adjusters and all out racist. They play games. I will never ever tell anyone to get this insurance company. They are supposed to make their customers feel good. I getter bad vibes from this one adjuster messed it up for me. I’m no longer comfortable with this company and I wanna cancel them immediately. I wish I didn’t pay this month cause I’m ready to be done with them for good!

These people have no care whatsoever for your loyalty. I was with them for more than 10 years and got into financial difficulties. Instead of finding arrangements (I called and tried) they cancelled my insurance 2 weeks after non payment. Getting back on board will get you nowhere since they automatically put you under review. They added a tow to my case which never came and was cancelled. Do not use them. Worst customer service and everything is done online only if you're in California!

I have been GEICO customer for years. We have our home and 2 vehicles plus our RV insured with GEICO. I have filed 2 claims in only 5 years and both were NOT at Fault on my end. I was involved in a minor incident where I was PARKED and was getting ready to exit my vehicle when I was struck by another vehicle which was exiting the parking lot next to me. I followed up on everything GEICO had asked me to do, I replied to every request and sent in all documents. I never spoke with or even seen the adjuster. I had my truck in for repairs 2 days post the accident, the other driver involved was also a GEICO customer and when it came time to pick up my vehicle I was told that before I could pick my truck up I had to pay the deductible. This is NOT acceptable or good customer service. My plan is to cancel all policies with GEICO. My.

I was a Geico auto policyholder for 15 years. Just recently out of nowhere my premium went up $60 dollars. I called to find out what was the cause and the representative told me everyone was affected by the increase due to inflation. My brother's policy renewed and he by some miraculous reason wasn’t affected. Afterwards I checked the site to see if I qualified for any discounts and one that was available pertained to taking a driving course, which I had done about a month before checking Geico site. Everything went through, the new discount was applied and was even verified by a customer service representative. Well the joke was on me, because when I received my new bill there was no discount applied.

Worst auto Insurance company. I filed a claim ** and ** with GEICO on 06/21/2023 and it’s been more than one month with zero progress, I called 15+ times, emailed 15+ times, only reply is that “we are reviewing your claim”, so technically they need couple of months just to review your claim, may be after that they will reject it, or they will send an adjuster to check the damage which will further take couple of month.

In January of this year I was driving my kids to school I was driving down Waters and Dale Mabry Highway. I spot a metal piece in the road. I couldn't avoid it. I couldn't switch lanes so I drove over it. I saw the damage to my vehicle when I dropped my kids off at school. I contact Geico. The representative put me at fault. I received my new bill statement for September. My car insurance is increased to almost $400. I was upset. I see why people don't call the insurance company and report anything because even if it's not your fault the insurance company will still put you at fault and raise your insurance for no reason at all.

Had Geico for 1 year. No accidents or incidents and with 4 drivers (2 are 21 or younger). Driver 1 - 312.30 to now 1378. Driver 2 - 391.60 to now 1451. Driver 3 - 826.30 to now 2948.90. Driver 4 - 830.50 to now 4889.60. 6 month premium now will be 10,668 and their only comment was that they are now calculating younger drivers differently. I have heard many warnings that Geico baits in customers with low rates and then sudden increases but seriously??? Again, no accidents or tickets of any kind that caused this increase on our side.

Paid Geico over $300 to start my husband & I policy. About a month later I called to make my payment & the CSR informed me that 'there were discrepancies' and demanded copies of old, outdated utility bills, bank statements etc. to prove our residence. We have two homes 1.45 hours away from each other which we both spend time at working or just spending time with our family. They refused to accept my utility bills from our other home where I get All of our bills for both homes. They asked me for things that were impossible & complicated to provide. Now they're going to cancel our policy when we both have great driving records. Trying to get help from Geico customer service is like talking to a brick wall...even the so-called 'supervisors'. It's been so difficult to deal with & I will NEVER seek Geico again & you shouldn't either. Imagine what a claim would be like with this company!!! NEVER AGAIN!!!

I am (correction, HAVE BEEN) a Geico insurer living in NJ and have been since 10 years ago. I have 2 cars between me and my wife. We had our two current cars for the last 2 years. I have been paying around $900-1050 per the six month period for the last 3 years. Whenever I get my bill, I pay in full. The last bill I got was 02/15/2023. It was for $1,086 for the six month period. I got an automated email from GEICO for the upcoming renewal at 08/15/2023. It was for $5,286. I called the customer service and ask to revise due to something must be obviously wrong. After a phone conversation, they can't tell me anything that has changed under the policy: Same cars, same drivers, no accidents, no tickets, no coverage change, NOTHING. They increase my premium 500% without any explanation, after being a loyal customer (under auto, renters, homeowners, specialty policy) for 10 years, paying in full at all times.

I really had no complaints with GEICO before a few days ago. I recently purchased a motorcycle and got insurance through GEICO. So the night after I purchased my policy I was reviewing my Auto policy on the app. I noticed that one of my vehicles usage had been set to 15,000 miles per year. I didn’t know how this happened, because I had it set to 5-6000 before that. You may, or may not, know that setting the mileage to what you actually drive can lower your policy. We have put only 30,000 miles on this vehicle in the 6 years we have owned it, so it being set to 15,000 a year is a big problem.

After my husband posted on Twitter, I received a call from someone in upper management at Geico. He was very professional and understanding. He admitted that this should have been a quick fix and that I should not have experienced the hassle that I did. Within approx. 30 minutes, he corrected the cancellation date on our insurance so that it showed continuous coverage until we started with our new company. Grateful that Geico has some quality staff in their Customer Service department that understand what true customer service is!

For 10 yrs I had my insurance with Hartford thru AARP, however at my last renewal in March my premium went up 50% so I got a couple of other quotes, one from Progressive and one from Geico who I already had my motorcycle insurance with. Both companies were ONE THIRD the cost of Hartford for exactly the same coverage and since I already had my motorcycle insurance with Geico I decided to go with them.... Big mistake. I also have an RV slide-in truck camper which I added to my auto (truck) policy but 2 weeks later while I was on vacation they sent me a form IN THE MAIL only demanding documentation on the camper which in the State of Idaho DOES NOT EXIST, with the threat that if it was not returned within a week my entire auto policy would be cancelled. The form arrived while I was gone and by the time I got home and opened it it was too late.

I had a car insurance policy with Geico that renewed 1/10/23. They doubled our premium, so we found coverage with another company. I called in December to cancel our policy. I let the representative know that we will be canceling and not renewing due to them doubling our premium. We have no history or car accidents, tickets, violations, so to double it was crazy to us. She responded back it was due to the medical claims. I still told her we'll be canceling because like everything else going up, this isn't an increase we can take on. I thought that was the end of it, but she failed to cancel our policy and kept it going after renewal and now Geico is coming after us for the premium. They want a copy of the declaration page of our new policy, which I'm not willing to provide. They do not need my new policy information or know who we moved to. We asked them to term our coverage, why do we have to do work to correct their mistake.

I trusted Geico insurance with my auto's insurance policies. This was the WORST decision I've ever made in life. My vehicle was stolen in Dec. of 2019, and I was offered compensation for my stolen vehicle, and Geico requested that I transfer my vehicle title to them before sending the payment. After I transferred the title, they claimed their investigation was pending. They continued to claim their investigation was pending until they finally LIED and claimed I sold the thief my vehicle. I had never met, heard of, nor spoken with the thief of my vehicle prior to finding out the lie that was told on me.