GEICO Reviews

The lady I spoke with was very nice. But the fact that this insurance does not even investigate or look into anything just automatically takes fault is horrible. I have had two different insurance companies in the past and they had great service they were just pricey. It is a shame I am stuck with this one....

For a company that offers so much, they do soo little. They also misinform you about policies and tell you the wrong information. They then act like you made an educated choice when they don't cover you. DISGRACEFUL!!!!. Don't even get me started on their lazy Agents, god we get it working insurance claims sucks, but you could try not to sound so defeated on the phone. My parent is the one that nearly died and you ** sound like someone shot your dog. Try putting an effort in and then maybe you would earn a 5 star review. Top tier insurance company my behind.

Shame on you, Geico!!! Due to one of your customer's negligence, I am out of a vehicle. I cannot go to work, pick up my grandchildren, do household shopping or any activities of daily living. I (and 2 other people) were rear-ended on Tuesday evening by your customer. Our vehicles are totaled and cannot be fixed. I was given a rental, but you're only paying for FIVE DAYS, and your rep told me to go through my insurance due to your customer having a limit on their coverage to get my car fixed. You know you are wrong for that. None of us that were hit would be in this situation if it wasn't for your customer's negligence.

Geico, don't even think about them. They will always try and reel you in with a low offer of insurance, but when it's time to make a claim, you'll get your rates jacked up even if it's not your fault, but more importatly you are paying them to represent you, not the other claiment. Buyers beware, shop around and save yourself the headacne of dealing with them when it comes time to make a claim for which is the reason you get insurance for coverage. Not to be treated like just another number on their income coming into them.

My experience with GEICO's total loss valuation process was disappointing. After a GEICO policyholder totaled my vehicle, a top-of-the-line Mercedes-Benz EQS 450 with only 16,000 miles and in pristine condition, I felt the settlement offer did not adequately reflect the fair market value of my car. The adjuster relied on comparable vehicles that were generally priced below what I believe was appropriate for a vehicle of similar condition, mileage, and specifications. I provided four higher-value comparable vehicles that I believed were more representative of my car and supported an increase of approximately $5,000 in the valuation. Although the information was reviewed by a higher-level representative, the settlement offer remained unchanged with no explanation. Equally frustrating was the customer service experience. They are not helpful at all.

Terrible. At first they give you a low quote. When it comes time to pay, $300 more. Young con artist hustlers for agents. So glad to return to AAA and work with polished professionals

Well what can I say, I drive good and my car insurance continues to rise. Most days I wonder what I'm even paying for.

This is by far the worst experience I have ever encountered. I had an accident on July 24th. GEICO has not yet settle my clam. It is Sept 5. Between the adjuster who was. Dishonest and did not handle the claim properly. Adjuster name Brian. I had to get supervisor her name Danielle. Danelle was only interested in in picking up the car. There were several phone calls and sitting on hold. And nothing being done with my claim. I am very disappointed in Geico. I am going to file a more detail complaint with the TDI Texas Department of Insurance.

I'm a chiropractor working with car accidents. Geico is the worst for responsiveness and makes me jump through hoops just to submit medical and billing records.

Frustrating Claims Handling Experience — A Compliance and Customer Service Concern. As a property owner, Operations Manager, and Compliance Professional, I am extremely frustrated by my recent experience with GEICO’s claims-handling process. This review is specifically from the perspective of a third-party property owner and claimant—not a GEICO policyholder—and my concerns extend beyond the damage to my property. They involve claims administration, communication, privacy, appropriate use of technology, and the treatment of third-party claimants.

GEICO is terrible and is against elderly people. They gave my Mother their word to renew her insurance, and I called multiple times with this verification. The people I spoke with were Derek and Hailey, who would not give me their last names or supervisors. They said there was no record for renewal despite multiple phone calls saying there was. I WOULD GO WITH LIBERTY ABOVE THEM OR ANY OTHER VENDOR.

My experience with GEICO has been a complete nightmare. It has been two whole months since my husband's accident. June 2026. He was hit by Semi, this person was insured by Geico. Our claim is still going nowhere. No-Show Adjuster: The property adjuster scheduled an appointment to inspect my vehicle/damage and simply never showed up. They did not call, did not text, and did not email to explain the absence. We contacted them and simply were told that agent is out of office. Why are we responsible for someone’s PTO? Apparently a caveman can’t even do it. They say it’s easy and want 15 mins of our time but couldn’t use 15 mins to inform us that no one is coming. Your 15 minutes is more valuable elsewhere. What you all can do is be professional. Our car is not drivable at this time and 2 months is plenty of time to find an agent to cover cases. They continued to give my family and our Attorney the runaround. Claim number: **. Adjuster: **.

Terrible communication, horrible wait times, ugly policies, and just an overall useless corporation like many insurance companies today. Just another one in the trash boys.

I was not a Geico customer, the person who hit me was. I should have gotten a lawyer from the start so that is on me, but the claims adjuster that I spoke with Onna ** totallly lied to me!! First when I spoke with her she said, "We're going to help you out" and sent me $2700, not telling me that that would be my settlement and not being in this situation before she TOTALLY took advantage of me!! I say that because NO ONE would accept $2700 for a settlement after being hurt in a car accident!! A few days later when I spoke to another agent she informed me that that $2700 was it!! She also told me that if I too have medical massages after 8/29/26 that I would have 2 weeks after that to get them as I needed them.

I with Geico more than 10 years, recently my daughter involved car accident on 08-16-2026. I reported the incident on Geico App. On the following day Geico send me a letter stated my daughter at fault the incident. Geico never ask anyone for record statements from both parties. I told Geico on phone with claims team members told them my daughter not at fault the accident. She got hit by the other parties. It take me a month to deal with them and the problem still not solve. In the end I realize we both parties have Geico. I demanded Geico to call both drivers for recording statements first before to judge who at fault. With my experience with Geico this time is both insured with Geico you have to very be careful when you report the claim.

Horrible customer service. Absolutely no training. Employees tell customers false information. I have asked to be signed up for auto pay. Every month I have to call to find out what happened. All I hear is make a payment now and any agent can help you sign up for auto pay DON'T TRUST THIS!!! IT DOESN'T HAPPEN. ALL YOU HEAR IS, "I'M SORRY." I'm looking for other insurance companies. You ask for a supervisor and the employee tells you what the supervisor can and can not do, without you even telling them why you want to speak the supervisor. Instead of having just a live body answering the phones and constantly giving out false information to customers that are paying for a service you offer, TRAIN your employees properly. I AM SICK AND TIRED OF BEING LIED TO.

I was with Geico for close to 10 years… Called them one day to get a lower policy premium due to paying an outrageous amount with a clean driving record, was denied. Was able to get the same policy with a competitor for about half of what Geico charged. I called Geico back and informed them I was switching. They reeled me back in and matched what the competitor quoted me…. For only 2 months then they raised my premium back up to what it was before… even though we agreed on 6 months for the lower premium. I called them back and the agent said they only did that to get me to come back… I canceled my policy for good and went to a competitor.. I have case numbers from all this nonsense and it’s well documented. Geico is just a terrible company. Crooks.

Extremely disappointed with GEICO. My claim was poorly handled from the beginning, and I had to deal with almost everything myself. My last adjuster, Kimberly, provided terrible customer service and was no help when I needed support. GEICO sent me to Caliber Collision, and my car was returned with new damage that was not there before. I reported it immediately, but GEICO still did not properly help resolve the issue. Now I’m left dealing with a problem I didn’t cause. Absolutely unacceptable.

That company needs to shut down. It is wasting people time and money.

GEICO’s Customer Service Has Been Shockingly Bad. GEICO spends a tremendous amount of money advertising how easy they are to deal with and how much they value customer service. My experience has been the exact opposite. I have now spent weeks trying to correct a simple error in my son’s insurance history. GEICO’s records incorrectly showed him as having two accidents, one in January 2025 and one in August 2025. The January accident never happened. At GEICO’s request, we contacted his prior insurer and obtained documentation specifically stating **“No Claims Reported.”** We submitted exactly what GEICO asked for, and I believed the matter had finally been resolved. Instead, GEICO has now created yet another hurdle.

Wish I could give "0" stars. I was with GEICO over 20 years. As soon as I had a minor fender bender they left me stranded. It's been almost 3 months and I'm without a vehicle. They used parts from completely different vehicles. My engine and transmission are now completely ruined. Geico was terrible in every single way. I'm so sad and upset dealing with them and never will again. I hope you get away from Geico before you actually need them. They are quick to take your money but when something goes wrong Geico will be against you not with you. I asked over 100 times to speak with a regional manager or anyone outside of the corrupt adjuster's office. Please switch to a company that's reliable and there to help. I will do everything in my power to get the message out "STAY AWAY FROM GEICO".

GEICO has a DriveEasy application where they monitor your driving to help base your auto insurance cost. It's annoying, and unfair. For example, I had a 92 score (which is difficult to achieve) and tonight I drove 3 miles, and Drive Easy said I had NO SLIP UPS. Yet, now my score is 85. No reason, and you can talk to a live agent in who knows how long. They simply don't care. It's a shame.

I hit a deer on the highway at ~70mph, damaged the right front side of the car. Called Geico to start a claim (comprehensive). They said there were going to pay for the repair, it was going to be covered, but it could be a total loss. One week later, they decided it was a total loss. Their evaluation of my vehicle was border line unethical. The repair was estimated to be $8,275, Geico valued my car at $7,919. They use a third-party company called CCC intelligent solutions to evaluate the car.

Thieves. Don't waste your time. Go go State Farm. I have much better and cheaper insurance. Geico sucks.

My parked car was totaled July 7th and I immediately filed a claim. My first problem was speaking with my total loss adjuster, who spoke over me throughout the call and showed no sympathy for the loss of my vehicle/the impact it had on my life. She was rude, inconsiderate, and unsupportive. I think the least a claims adjuster could do during this stressful experience is be kind. They were also extremely stingy about my rental car return date despite my policy coverage and lack of settlement. (2 weeks early, still no payment issued.)

Geico is a scam. Their 24/7 customer service is a total lie. Prepare to file claims with 3 different annoying AI’s and have to call several times, be on the phone or 15 min before being able to talk to an “agent”. Forget about the covering for your property, they find stupid excuses to avoid applying the coverage. “I consider” “I assume” “I believe that” is what they base their conclusions in. You are better off with any other insurance company.

The worse experience in sales. Customer service and the worse experience in claim. They hate their paying customers specially after you pay.

Worst experience I ever had with any insurance provider. They are the worst service and don’t provide any reason for the quote and holds. They cancelled my auto policy without even my concern or notification. Till today they didn’t provide any reason for it and who authorized to cancel my policy or even proper explanation.

I am in the midst of changing my insurance! I am a Senior who DOES NOT put on much mileage. As of today, my car has been sitting for 5 days without use. I went through some old papers and saw my Inspection dated 8/18/22 with 26,041 miles. As of August 7, 2026, I had 38,334 miles on the odometer. The difference between August 2022 and August 2026 being 12,293. That is about the average for most drivers, but for ME, this is a TOTAL FOR FOUR (4) YEARS! Divided by 4 averages MY ANNUAL MILEAGE TO: 3,073!

I have a Lexus and pay premiums for driving a Lexus. Filed a claim with slimy lizard Geico, and learned they do not pay off recognize Lexus repair cost. They cheated me out of $700.

If you ever need to call customer service for anything, you will not be able to talk to a real human, it's just ai transferred to ai. I was told that I would get a reimbursement for towing, and had never actually gotten it, and the ONLY way to speak to an actual person is within the app which I can't access unless I reinstate my policy which will cost even more money.

I had GEICO for a year, bare minimum liability and was paying $190/month. One year later and when they renewed my policy they increased it to $544/month. I had no wrecks, no tickets and my driver's record was the same as it was the day I got my policy and they decide to increase my premium by almost 300%. On an 8 year old car for a 48 year old man. It’s absolutely criminal.

I left State Farm after 44 years because of their constant raising of my monthly payments. I'm old and drive once a week. But State Farm didn't care. They said the raise in payments is because of all the claims and auto parts cost. Hello!? Those weren't my claims or auto parts cost. I'm going to pay for others' claims and parts! I switched to Geico, who is treating me right and fair. My first 6 months was lower payments than State Farm. And... my Geico monthly payment DECREASED this month. Finally found a fair insurance company. And I checked out plenty for quotes before choosing Geico. I recommend Geico.

⭐️ 1 STAR — IF I COULD GIVE ZERO STARS, I WOULD. After being a loyal GEICO customer for 13 YEARS, I honestly never expected to have an experience like this. Earlier this year, we had a bad snowstorm, and my husband was involved in an accident on his way to work. Thankfully, no one was injured. When I initially contacted GEICO, I was told that our monthly premium would only increase by about $3 because of the accident. I thought, “Okay, I can handle that.”

Horrible experience. Been calling for days. Leaving voicemails and no one is calling back. When I call Only AI answers the phone and when I finally speak to someone they transfer me to a different department and AI gets on the phone again.

The absolute worst insurance company you can find. Absolute dismal customer service. DON'T USE THEM.

GEICO declared my car a total loss even though I did not have an open claim with them. Nearly a year later, GEICO valued my clean-title vehicle as salvage without informing me, apparently relying on a prior Progressive Insurance claim, and then placed the entire burden of resolving the situation on me. “Excellent customer service” appears to be a joke when it comes to Milton **, GEICO Auto Damage Supervisor.

A GEICO policy holder backed into our five day old brand new 2026 Ford Explorer. We were not in the vehicle at the time and were parked legally on the street. The at fault driver took full responsibility. The GEICO adjuster was out to inspect our damage the next regular work day, so far so good. My complaint with GEICO is that it is their policy to write the estimate for LKQ parts. LKQ parts are used parts. I have argued with the adjuster's supervisor that my new Explorer already has suffered diminished value through no fault of ours. By insisting on LKQ parts (in this case the left rear door and trim molding) the diminished value is even greater. This is not acceptable and I am insisting on new OEM parts to properly fix our five day old vehicle.

I switched from GEICO after repeated customer service issues. I spent a significant amount of time trying to have relatives removed from my policy who did not have regular access to my vehicle, yet I repeatedly had to contact multiple representatives and managers about the issue. Later, I received another notice regarding a different relative who had not lived with me for years. Because of these ongoing problems, I moved my insurance to another company. After switching, I was surprised to receive an additional charge that I do not believe I should owe. I contacted customer service and spoke with a manager, but they refused to remove the charge or provide a resolution I felt was fair. My experience with GEICO's customer service and billing practices left me very disappointed. I can no longer recommend this company based on my experience.

July 29, 2026 around 3:50 a.m. my home was violently crashed into by an intoxicated Progressive Insurance policy holder and under insured. The driver fled the scene but the owner of the vehicle was asleep in the back seat. Geico my Insurance carrier from the beginning was foul. Although major structural damages were done to my home, damages to my securely parked BMW and inside major damages to the framing of my home, Geico attempted to label as a collision incident at $1000 deductible rather than comprehensive $250 deductible. I immediately called that out and it was properly adjusted.