GEICO Reviews

I recently got a quote and activated the policy online. Why did Geico also charge me separately for a past due policy from 2012??? One which was under my EX husband's name also. I was informed by Lisa ** that Geico couldn't refund me the past due but would gladly cancel my policy and refund that amount??? Also she advised that there was a disclaimer regarding past due amounts being due along with the quote amount. LIAR, I saw no such "disclaimer" and now I can't pay the rest of my bills this week. I really wish that someone would step on that damn lizard and call it a day. Bunch of THIEVES.

My son had parked his car at walgreens and another car insured by Geico backed into him. They exchanged information (not a lot of damage). I called the insurance company to inform them what had happened and asked if I should call police. They said not to worry they would take care of it and to uploaded damage photos to the claim they started. Week went by and hadn’t heard anything so I called, they were nice and explained that they hadn’t been able to get a hold of the driver they insured. Which means they couldn’t do anything until they did. I have called every week for 5 weeks and they keep saying they haven’t been able to reach him. Seems like a bunch of BS.

My account is set for automatic payment on the 14th of each month. I get a reminder about 10 days prior. My reminder showed about a $10 increase. I called Geico and spoke with Eric. The only explanation he had was because of healthcare rise in Texas. Eric then offered me a $20 defensive driving course to reduce my payment. Fire the gecko lizard and then maybe humans can afford the insurance. I have no tickets or accidents for years. I have multiple vehicles insured and I'm a Sr citizen. None of that matters to reduce my payment. I'm seriously searching for other insurance.

I have never had such a horrible experience with an insurance company. For the past five years, I had car insurance through a different company, and my (now) 18 year old daughter had hers through Geico. I decided to give Geico a shot myself because I heard nothing but good things about it, and I wanted us to be on the same policy. Little did I know, I was wrong. I bought Auto insurance on 12/18/2014 after doing the Geico insurance quotes online, and I got my reference number. I spent two hours on the phone with three different representatives. Less than 24 hours later, on 12/19/2014, Geico changed my plan without consulting me whatsoever. They increased my annual rate (that I had already signed up for the day before) $1010.00 with an additional $680. I called them as soon as I saw the absurd change. I spoke with a representative who couldn't help me, so I asked to speak with the department manager. His explanation was that the Geico representatives (all three of them) made a mistake with my purchase. Then, I asked him what about the online quote and my reference number, and he explained to me that he doesn't know, and that it is probably "a program mistake".

Wife was back into in a parking lot, other motorist GEICO insured. Police report cited the GEICO driver @ fault. GEICO refused to acknowledge responsibility and payment. ALFA Insurance, our provider has offered to take care of damage w/o raising insurance rates and will take GEICO court. GEICO AGENT ZIPPORAH **, EXAMINER CODE **. NOW IF YOU ARE GEICO INSURED AND HAVE AN ACCIDENT WITH ANOTHER GEICO INSURED MOTORIST... WHAT DO YOU THINK YOU'LL GET? YOU'LL GET IT IN THE END.

I was in a car accident on February 3, 2013 where a 17-year-old with no license and no insurance pulled out in front of me and totaled my car. Thankfully, I had uninsured motorist coverage and this all was supposed to be taken care of. Almost two years later, and my original ER visit still isn't paid for. My claim agent was Amanda **, who was very nice at first, but is absolutely useless. She hasn't been able to gain records of anything to pay off any of my medical bills. I submitted the same form(s) to her at least 7 times, with her claiming she never received it several times. I ask her for a progress report and it's the same as it was before. I don't have my own medical insurance so I can't receive the treatment I am supposed to because they won't accept GEICO's word that they'll pay - not surprising.

Don't buy insurance from Geico!!! They will rip you off. There are thousands of complaints online, all these people can't be wrong. This company is shady and gets away with it in New York State. Mind you they have been fined hundreds of thousands of dollars in other states. Notorious for lowball estimates. Fails to honor claims. Very poor customer service. If you’re hit by a Geico driver get a police report no matter if they admit guilty or not because Geico won’t pay your loss. Never let appraiser come to you. He will rob you. Go to the three biggest shops and use that estimate. In my case that estimate was almost twice Geico’s claim rep’s estimate. Why won’t our attorney general stand up for us New Yorkers? INSTEAD OF GIVING TAX BREAKS TO COMPANIES THAT PREY NEW YORKERS....

They charged me on 12/10/14 for monthly premium then again on 12/15/14. I called to get my money back from one of those payments. They said "we'll give you a refund, it will take 3-5 days." This was on 12/16/14. So I check today and nothing, it's 12/23/14 I really needed that money by today the latest. I call them and all they say is it didn't go through the first time. It'll be 3-5 days more... All I can say is thanks Geico for ruining my Christmas... By the way it was $305.00 that they took which I was going to use to buy my daughter's and niece's presents. Again thanks Geico for ruining that!!!

My son had a separate car insurance policy for VA. My husband and I live in NC. As my son was enlisting in the Army, he changed his residency to NC and notified GEICO ten or more days prior to the expiration of his policy of the move. His policy was paid in full to end of October. GEICO has been sending us letters nonstop for a balance due of $150. Each time I call, they tell me that in NC, they have the right to charge us a fee for canceling service, even though his policy was paid in full. After many phone calls and promises of managers to return my call, none have done so thus far. In researching, I discover this is called a Short Rate Fee, whereby the insurance company can charge their clients for essentially "loss of premiums." Such bull! My son is military and paid his premiums on time. You'd think they'd waive this for the military but no. Their service is terrible, and answers to questions are not clear, nor do they mail requested documents pertaining to this "law" as requested 3x now. NEVER will use their services again!

My RV had fire under engine hood. RV burnt to ground... Had to walk 7 miles to get back up ride... That was 3 months ago and still waiting on Geico to pay for my RV. Have been homeless since October 23, 2014.

In 2012 I was in a hit and run accident of a person who ran into the side of my vehicle. I got the person information and name but he left the scene so I turned it in and Geico accepted my claim because I had Uninsured Motorist on my Policy. Then like a couple of months later I was in a hit and run where a person was getting over and knocked me off the road and kept going. Well Geico got my car fixed but then they wouldn't pay me for the injuries that my children and I sustained in the wreck. They made me do a EUO, Examination Under Oath, and then shortly after that they denied my claim and also dropped me.

Rudest possible stone walling phone call ever! Ask a direct question about my privacy, GEICO has NO ANSWER. Ask Again, no answer. They want to charge me additional money for something that they MADE UP! UNHAPPY.

I was recently rear ended by a Geico customer. She was issued a ticket for careless driving and I was not cited. My statement, the police report and the evidence shows her fault, but she is lying to Geico and they won’t accept responsibility. Geico is a joke, anyone can see the facts. Her story is physically impossible to have happened. I thought lying to your insurance company was illegal. Geico seems to encourage it. It’s been over 3 weeks since the accident, I guess a court fight is next.

I had an accident due to hydroplaning and the car hit a divider after slipping two lanes. The front of the car was damaged, which included the engine. The air bag popped out and the car was in a bad shape. When I called up Geico, it said that due to a 'photo-inspection' that I didn't do before the accident, it stopped the collision coverage two weeks prior to the accident and it will not cover the expenses. It took 10 days for Geico to tell me their decision. All these days my car was towed and kept in a workshop. Geico didn't even pay the towing or storage for those days (about 500 dollars), forget about the total expense of the repair (about 5400 dollars). Was extremely dissatisfied with Geico's service and switched to ** and now saving about 40 dollars/month.

I signed up for classic car insurance on the website but when I needed to file a claim they say I do not have classic car insurance but liability only and they will not pay anything, not even for the tow, which the officer on site had stated "with the report number and his ID number” the insurance would pay to tow to the lot from the accident site. This was a much more expensive tow than towing to my home 1 mile away not to mention weekend storage fees. Basically if I sign up for classic car insurance on the website, why is it not on my policy? Or was it conveniently removed after I filed a claim? I only know they say it is not there and will not pay. Geico = bad faith. Don’t waste your money.

After I called Geico and ask them a question they cancelled my insurance. It was just a question, and they had no right to cancel my collision insurance. If I had remained anonymous that would have been the best thing to do. They have made a total ** of themselves, and I will get another insurance company. They have a very bad attitude, but what can you expect they deal with the government. They don't seem to care about the people. Go figure. I am having my attorney look at what they did for what it's worth who knows. All I can say is I'm 58 years old and I've never had an insurance company like this. I would tell anybody "Do not use Geico".

I was recently in an accident, which totaled my vehicle. While I am not Geico insured (thank god) the other driver (who was at fault) is. Although I had a detailed police report and several witnesses stating the other driver's guilt, Geico refused to accept 100% liability, and then dragged my claim out for 2 MONTHS! Their claims reps/adjusters were rude, argumentative, and flat out ignored my calls! I placed several calls to supervisors and was never called back. The service is absolutely terrible making this the most frustrating process! As a result I now have to sue the other driver to cover the remaining total of my vehicle after being forced to settle for only a portion. Geico is terrible with customer service. I hope I NEVER have to deal with Geico again!

After getting a call from Geico stating that there is a licensed driver living in my home that I needed to add to my policy or that they would have to drop my policy, I started asking questions and the name that they gave me was that of my father that passed away in Sept of 02. We are now in 2014. They could not explain but only apologize and tell me to ignore any letters from them that it was all a mistake. Three months later I get a letter from Tallahassee stating that my license are suspended due to no insurance. I call Geico and they once again want to know who the license driver that is living in my home. I have been living alone for over four years which means I live alone and they can only apologize and offer to reinstate my policy for almost four hundred dollars. I lost all respect for that little lizard. I can't believe that I left State farm after eleven years for this **, all for cheaper rates!

I just had the worst experience with Geico with trying to process a new policy. 15 minutes bulls. 2 hours and ended up having to cancel the policy because I could not meet the 12 midnight deadline of e-signing their forms because their systems were down. Not an error on my end...theirs but I get penalized and forced to stay up. I have never been treated so poorly by customer service reps who contradicted each other and expected me to stay up to midnight and then to find out from the last supervisor I spoke with, Kristen, that they wanted me to print and fax the forms by midnight. It's 10pm. Tell me all, do you have a fax machine? DO NOT BELIEVE A WORD GEICO SAYS. THEY ARE AWFUL!!!!

I wanted to change the date my payment was due. I started the process online. During the process, the website said that I would need to make two payment to be able to change the date. At that point I called GEICO and talked to a representative who promised me multiple times that I would NOT have to make a double payment. When that months payment posted, it was for a single payment. But the next month GEICO took TWO payments out of my account with no notice and without my permission. I called GEICO and they told me that they could not reimburse the money but that I would have to go to my bank and file a complaint with them to get my money back. The money was finally returned and I thought all was well.

I was in an accident where a county dump truck plow pulled out in front of me turning left and I fishtailed my driver's side of my truck into him. I was not at fault. I made the claim hours after the accident and they were very kind and informative with me. Now it's been 14 days and I have no idea what is going on. I got a crabby lady on the phone who just told me "when we have new information we will contact you." I've called my adjuster a million times with no answer... literally no answer after calling multiple times every day for a week. I got him on the phone ONE time when he called me. I'll leave voicemails and emails and he will call once and leave a voicemail to call him back but he does not answer his dang phone! I'm still waiting to hear back and see how much I will get for my totaled truck.... I kind of need the money to get a diff truck and pay off the totaled one. I understand things take time but it takes a lot longer when you can't get in contact with the people who are supposed to be serving you. Do Not Get GEICO! I will be switching my coverage as soon as this claim is finished with Geico. I've had better service at a drive thru...

I got in my first accident back in the summertime. It was not my fault, and at that time I only had liability. I had a 94 van & I lived in town, no reason for full coverage. I fixed my van myself for $250. Obviously this was all recorded. The insurance company deemed me 5% at fault. So, they took care of that and moved on. Fast forward approx. 3 months and we moved out into the country. The county is known for deer. I work night shift, so the deer are out on my travels. I have to drive 25 min. one way to work. So, I called and added full coverage and a $0 deductible in case I were to hit a deer.

History: My wife and I have been insured by GEICO for the past 7 years for our car insurance. Our homeowners insurance was originally through Travelers Insurance Co. since 1999 (15 years), and I recently became aware is under-writed by GEICO. Every 6 months, GEICO would raise the premium of our car insurance by 5-10%. I sold my truck a couple of years ago as I have a company vehicle, and for the past 2 years we have only insured my wife's SUV, a 2012 Honda Pilot, and the premium recently jumped to $ 586/6 months!?!? Our home owners policy was $1002 annually with a $2500 deductible. Last month, I ran into an old friend who runs a local insurance agency. I now have auto insurance for $639 per year, with identical coverage as GEICO, and home owners insurance for $684 per year with a $500 deductible. Long Story Short, if you have GEICO insurance you are paying for their millions of dollars in advertisements and you need to find a local insurance agency who will save you a lot of money

My son was riding with friend and they had a one vehicle crash. The driver had concussion and didn't know where or who he was. My son had neck injury, and severe back pain etc. Common injuries from wreck and both were taken to emergency room immediately. The driver has Geico insurance and we contacted them and we were told “WE DON’T COVER PASSENGERS IN THE VEHICLE!” What?! I've never heard that. My son’s bills are huge and continued therapy etc. They say “WE WON’T COVER IT BECAUSE DRIVER WASN'T AS INJURED AS MY SON!” What do I do now?!

In August of this year, I was sandwiched between 2 other vehicles on a Phoenix freeway. The driver in front of me had stopped suddenly, then I stopped, and was impacted from behind at about 30mph, pushing me into the vehicle in front. The only severe damage incurred was to my vehicle, which unfortunately was totaled and the airbag deployed.

My husband and I have been customers of Geico for 6 years. In those 6 years, we've filed a few claims, fully covered 3 cars affordably, gone through college, got married, started a family and even lived in the Silicon Valley. We have been satisfied with their service and rates until recently when we relocated out of state and our rates for covering ONLY 1 car went up to $334/month. We weren't paying that for full coverage on 3 cars. After talking to them, there was ABSOLUTELY nothing they could do and I feel their rep didn't even try to keep our business. The reason our rates went so high was "the cost of doing business in our new location is higher." Needless to say, we are done doing business with them and seeking insurance elsewhere considering their "customer loyalty" values.

I had an accident recently where I was hit by a big car in the back and pushed into a car in front of me. Both back bumper and front had damages and the shifter broke. After review, the adjuster assigned to my car offered to go ahead with the repairs charging a reduced deductible if I chose not to fix the front bumper! Then she said the front bumper was patched from inside and I may be hiding damage. I don't think even the most professional car experts would hide damage behind a bumper! That was just outright ridiculous and offensive - because she said "people don't declare damages". I was already infuriated with this. Then she tells me that the car is really low on fluids and the accident had nothing to do with the lack of fluids. I distinctly remember some fluid under the car after the accident. After I escalated to the adjuster's manager - they said they would fix the front bumper and the so called accusation that I had actually patched the front bumper was taken back but I would have to pay the full deductible.

When I first joined Geico, I told the representative my husband is in the military and would be leaving in a month and I wanted to have him as a driver since he still drives our vehicle, but wanted to exclude him once he leaves for deployment for 6 months. Our policy ends in 5 months so I figured I can save money and lower payments by excluding him from the policy, which made sense to me. I was told this was possible and "could do anytime." A month passed, after countless calls with different representatives, and given the run-around and "wrong paperwork sent to me (their error)," I ended up canceling my policy. Each representatives had given me wrong information. First, I was told it was possible, sent me paperwork to sign and fax, faxed, and found out it was the wrong form. Another representative sent me the right form and told me my husband needed to sign the form and after faxing, I was told they needed my signature instead. So I fax the right form with my signature and my husband's signature just to avoid any other mix-up and found out this was the wrong form. Again, I was emailed the "right" form and so I sent it over and found out this was not even possible to do and that my premium would remain the same. I finally had it, so I canceled my policy. Beware what you are told, if it is not in writing, agents will change up on you QUICK!

Our son is from Kansas and we live in Arkansas. He came down to buy a brand new 2015 Chevrolet Silverado. He needed insurance to complete the transaction. Long story short, he was charged $1,400 for insurance, which included the first month only. They told him the extra $1,000 was to be used toward a payment if he missed one. He had absolutely no choice but to pay the entire $1,400 because he had to get back to Kansas for work. He drove down and back to Kansas in the same day (13 hr round trip). I feel, due to his circumstance, that he was very much taken advantage of.

I watched a guy throw open his car door and door ding my BRAND NEW car! Watched the whole thing happen and Geico would still not pay for the damages. Car didn't even have plates on it yet it was so new. Wasted my whole Thanksgiving Weekend taking all their photos they required and they come back and tell me its just not possible the guy did it yet I was standing in front of both cars watching the whole thing happen! Horrible service and would never recommend them to anyone and hope to god you never get in an accident with someone who has this insurance. Crappy Crappy Insurance!!!!

Had an accident with my car on November 3rd. Geico repaired it with Junkyard Parts. How can you pay full coverage and get junk yards parts? Could have done it myself and save me $500 deductible. All cars are being repaired with junk car parts now through Geico insurance - need to be investigated. Now have to take it to another body shop to have parts replaced for new parts.

Geico had me pay MORE to have collision coverage. BECAUSE I had collision coverage with a $1000 deductible, I could not benefit from my uninsured motorist coverage that would have me pay $250 to repair my front bumper when someone backed up into it. I paid them every month for 4 years, I call that day to report an incident, and am told I have to pay $1000 dollars, so I cancelled my policy that day, but not after the incident was recorded in the national database which means I would have no way to get any sort of coverage for this from now on. I am so angry right now. DO NOT give any money to this company. I wish I had known. If you are reading this, then you know.

I called GEICO to report a small dent in my car from an accident. They sent out an adjuster and he gave me a quote of $800 and a deductible $500 check. He told me to call him if I didn't cash the check. I found someone who could do the work for $300. I called the adjuster and told him I ripped up the check as he instructed. GEICO put on my record that I used the check and I was 100% negligent. I never used GEICO for the dent and repair only to get a quote. The only way I knew GEICO still had on their records that I cashed the $500 check and was 100% negligent was because I decided to get another quote from an insurance agency and they could see on my GEICO records that indeed I did file a claim with GEICO. This was FALSE! GEICO kept it on my records so that they could justify raising my rate. GEICO may have lower rates BUT THERE IS A REASON WAY! Buyer Beware!

My automatic insurance payment is set up to be automatically deducted from my debit card on the 24th of each. However, this still being November, GEICO took out $126.85 on November 22nd and also again on November 23rd. This was two payments they deducted from my account. When I contacted them on Sunday and again on Monday, all they could do was apologize for the error and would credit one of the payments back to my account. However, they said this process can take up to 5 days. When I explained to them that I wouldn't be able to get my groceries for Thanksgiving they didn't care. Thank You GEICO for ruining what could be my last Thanksgiving!!! Shopping around now for another company for my auto insurance. GEICO doesn't care that I have been a very loyal customer of theirs for many years and I have NEVER filed any type of claim. Wouldn't recommend GEICO to anyone!

I was in an accident at 4am, leaving one account from another account, as I am a business owner. A young boy hit my vehicle when I was in a gas station. My adjuster accepted liability when we did everything we were suppose to do legally. They won't reverse their decision. They said they based it on google maps and recorded statements. My attorney listened to the statements and nothing suggested liability in our part. Now they're saying there is nothing I can do. So now I have permanent damage and will always have headaches and neck pains the rest of my life. Which is not good for my business which I own a commercial and residential cleaning business. I hate this company and wouldn't recommend them to anyone.

I called for road assistance. They told me someone will be there within an hour. I called 4 times the number they gave me, every time I was told in 10 - 15 mins someone should be there. No one came. It's been 3 hours. I told them I had to go somewhere and it's very important. No one came till 3 hours. Shame on their service. They were not even Sorry for this.

A disgusting company. A Geico client hit my car. I sustained minor medical injuries confirmed and documented by a medical professional, basic fender damage, and yet I am still having to fight for what is legally and rightfully due to me. Even after the company accepted liability, the Geico adjuster working on my case has lied to me on the record, told me I should give up the case on more than one occasion, spent over a month drawing this whole situation out, and illegally further pressured me into using a Geico facility to repair the damages by stating that if I don't use their facility I will be denied the full use of a rental car for the amount of time it takes to get my car fixed.

I been with Geico insurance for over two years and never file. A claim few months ago, my two cars got damaged by vandalism and the other one got stolen so I file my first claim with Geico, took my information and passed my complaint to the claim department. They call me saying, "Don't worry we will help you," then sent the adjuster then sent me an "investigator" who started to investigate me about what happen to my car, asking me personal questions, recording me, ETC.. He totally made me feel like a criminal instead of a victim of what actually happen to me. He made a few interviews phone calls to my relatives asking if I was good person etc... Anyway till now they have not resolved my claims and still waiting on a response.

First and foremost I have had Geico since 1970s when I joined the army. Throughout my career, I had them even when I was overseas. They are a great company for the most part. My recent experience has been frustrating and dehumanizing. I am a disabled army veteran. Proudly served my country from 1977 until 2014. I am a below the knee amputee. In October 2014, I had a blowout on i95. I called Geico and they sent a tow truck out to change my tire. I went to get new tires and was told the wheel was damaged. I called Margaret ** my local adjuster. She called me in, she accessed the damage and gave me the forms to go repair my vehicle. I went to route one gmc. They ordered the parts and called me in. I waited 3 hours and the dealer tells me Margaret (Meg) advised they had to get a supplemental because they wanted to charge an additional 500.00.

The agency mentioned in the review has been contacted and the problem has been solved to a certain extent. The manager of the agency was much more attentive and eager to solve the problem at hand.

We had been with Geico for 8 years, and never had an incident to report, even when our car's bumper had been scraped in a parking lot (multiple occasions). We recently bought a new car and insured it as we had done with our other vehicles. When the policy arrived, I noticed I had not added Uninsured Motorist, so I hopped on the site and added it in (Oct 30). 5 days later, I noticed a ding in my door where another car had opened their door into it. I took pictures and reported it, and this is where it all went downhill.

I do not in anyway recommend this company nor will I ever do business with them again. I had these guys for like 2 plus years and paid them and was loyal to them. Well I paid $250 a month for a brand new evo which was fair price considering it was a new fast car. Well life was had bad news for me and I lost my job and no longer had a income. Well I contacted them to work things out and they said they could not do anything. So after I sold everything I owned I gathered up enough money for one more car and insurance payment so that I may get my self through truck school. Well at the end of that month my insurance was ending and I contacted them to see again if there was ANYTHING they could do and they said no. I then asked them if I would lose my good standing and be able to pick up insurance as soon as I got my next paycheck. They said yes and that everything would be fine. Well again life didn't favor me and I barely made enough to live off of so I had to let my car go and so I didn't have a car.

On July 11, 2013 my husband, 4 month old daughter and myself were on vacation in Myrtle Beach, SC when we were hit in the side of our 1998 Chevy Blazer. We were going through an intersection and a car making a left turn hit us in the drivers side door area, totaling our car. Tickets were given to the other driver and none to us. We were taken to the hospital by ambulance for our injuries and treated. I have not hired an attorney because it was not our fault and I thought we would be treated better than we have. Geico has on 2 separate occasions threatened to close our case claiming that they never received information. The claims examiner Ms. Toni ** has promised to contact me back within a certain time-frame and has not done so. I have turned all receipts and medical bills into them as soon as received and still I am treated poorly. I don't want to hire an attorney in this case but feel that is the only way to be treated fairly. I hope someone can help me.

I had GEICO for 1 year, but never had to claim anything till today. GEICO charged me $313 last month and $586 this month for my 2 vehicles. My 2014 dodge dart was hit in a parking lot of a park&ride - but I didn't see the other car. The damage is the side and the bumper cracked off and bent and big scrapes on the paint. The police wouldn't come out. I called GEICO. GEICO would not do the claim saying the car was not on the policy 4 days ago, but I have proof it was covered and I was charged a bill for it. GEICO made an excuse to not give me the amount of the claim when my deductible was $500 for damage on my dart. GEICO says they need investigation as to why the dart was not added 4 days ago, but I already paid the bill and have proof the car was covered on my policy. GEICO was rude on the phone and using excuses not to file my claim. As a result I told them I will not tolerate this because I had other insurance companies, never use a false excuse not to file a claim.

Coverage means nothing if you cannot use it. I had purchased full coverage for my car several years ago, I have not had any accidents till last year when someone rear ended my vehicle, the driver had insurance, thankfully. His insurance accepted full responsibility for the damage as I was told by Geico. The Geico call center reps are all very kind and helpful, but once you have to deal with Geico employees directly that will ALL Change!

I submitted two towing bills to claims service. I was told it would take three weeks. Geico took almost two months to send payment and then only paid one of the two tow bills. This is totally unsatisfactory and the worst claims service I have ever had in over fifty years of driving. You must pay them every month on the exact day and on time, yet they pay you in an untimely manner and and then nickle and dime you to death. I would say to anyone thinking of getting Geico insurance cause you've seen their TV ads to go elsewhere to buy insurance. Their claims service sucks. Get insurance from a company that provides good customer service AND DOESN'T JACK THEIR CUSTOMERS AROUND.

After shopping around for a better deal on car insurance, I discovered that GEICO, who was my insurance carrier was reporting an accident against me that was clearly not my fault. I was rear ended by an uninsured motorist who had their driver's license suspended. GEICO paid my claim minus a $500 deductible and I was told the accident would not count against me. In addition, my son backed into another vehicle which resulted in very minor damage to the other vehicle in which I paid out of pocket to remedy the situation. GEICO insisted that I give them all the facts about the incident. When I refused, GEICO generated a claim to force me to give them the information. This led me to promptly cancel the policy and end a 15-year business relation with GEICO.

Geico quoted me $111 a mo. They asked me if I had any damage on my car, I told them, "just a little dent on the driver side." It went up to $340 and the rep said you are still saving money. How is from $111 to $340 saving? I should of said nothing to those ripoffs.

I tried to obtain a non-owner's auto insurance policy for a rented car but the circumstances leading to this request were misunderstood by the agent who erroneously recorded misinformation into my record. Subsequently, my existing owner's policy was terminated and a new non-owner's auto policy was denied based on the faulty information that had been recorded. Consequently, I was left without insurance on a rented vehicle. Attempts to try to correct the record prompted the agent to accuse me of changing my story. The agent further curtailed any further explanations by inserting her own misdirected scenarios and frequently misquoted me. The entire experience was not only agonizing but time consuming. The disrespect was mind boggling. All the advertising in the world will not undo the damage that Geico's agents are unleashing on their customer base.

The automation kept sending me to the billing department to pay my bill, and the billing department rep. kept sending me to automation. I felt like I was on a merry go round. Woman, just take my payment so I can go on with my life. Train your employees.

I had to switch companies because GEICO is a trip. First of all, the representatives on the phone quoted me a few different quotes and none of them were accurate. Also, their policy of college drivers is not beneficial at all to me. The rep was talking in circles, and my bill reflected just that. After eight years, I've had enough. Saving 15% in 15 minutes isn't worth the hassle.

I am at utter disgust with your company. I have to tell you that I was with your company since I was in the Army, and not just that, the company I left was the one my mother worked for. Back then I had faith. You treated me well. Always there when we needed you. When my car was broken into in the middle of November in 2002, while I was pregnant, they took the entire stereo compartment including the heat controls. That was fixed and ready in not even two days. I have to say I was blown away.

One night driving back to my home, one guy hit my car on the back when he was trying to change lane to my lane. I claimed the insurance with another guy's insurance company (which is Geico) and I did also had the insurance with Geico. Now, it's already been 3 days of claim, this insurance company does not care about my situation and keep inspecting the issue. It can be seen clearly by looking at my car that it was his fault, but they won't even bother to come to see the car. Also, when I tried to call agent who is looking after the incident, she won't pick up the call, instead calls back later and says me that calling to them won't solve the issue faster. Now, truly, I don't have choice rather than to stay and finish them their inspection. Only, because other guy is lying about the situation, I am in headache and they keep telling me to claim through my own insurance when it is not my mistake. At least they can come see the car and find out how the car was hit, because the way my car is hit shows clearly that it was his fault.

On June 27, 2014 I was side swiped by another driver. GEICO has found me guilty even after my appeal. Police Officer ** wrote I stated I was merging into the left lane causing the accident. I submitted pictures that clearly show I am proceeding straight and the other driver was merging into my lane thus causing the accident. Driver 2 stated she was proceeding straight which is a lie and can be disproved by the photos taken, however I am at fault because the officer wrote incorrect information. I asked Officer ** to amend his statement and he stated was not amending because I said I was merging. I stated she was on her cell phone however a citation was not issued and he had no comment.

Currently Geico is unwilling to properly cover a claim that is ongoing and no amount of communication with them will resolve the issue. I keep getting the line that they were unable to view the damage but based off of their current slant even if all the stars would have aligned they still would have denied it

On Sept 20th, 2014 my husband and I were driving home from a concert in Phoenix City. We were stopped at a red light and were hit from behind from a client of Geico's. My husband gets out of the car to speak with the driver who states not to call the police because this is his/her mother's car. He/she points to his/her mother in the passenger seat. I tell him that I work for State Farm and that I have to call the police as the car that I'm driving is actually my brother-in-law's. He says some nasty words to his mom stating that if I call the cops he's going to jail (he had been drinking and driving after leaving a downtown concert).

Unfortunately I was involved in an accident. However, the most unfortunate part was having to deal with Geico. The claims adjuster was ok, but the damage adjuster (Betsie **) was terrible. I was told the damage adjuster was there to ensure my BMW was repaired with the utmost quality and done in a timely manner. My car was delayed 9 times for a total of 21 extra days (6 weeks total). Not once did I receive a call from her, or an explanation. I spoke to her supervisor (Michael **) and was assured by him that he would personally go to the shop and ensure that everything was being done correctly, and that my car would be returned to me in perfect "safe" condition. Never heard back from him. Had the same conversation with him 3 times. Still, never heard back from him. The auto damage adjusters are useless, and stroke you the entire time... they did nothing except waste my time trying to ask them to do their jobs. I will 1000% go back to Mercury Insurance as this was such a waste of time and money.

I have had to call in 8 times this month. First off I have been with them for 1 year and never had auto pay come out of my account. Second when I was asked I said no to the customer service rep. then no 4 times to an automated service. Then they took the money out of my account unexpectedly. So I called back in that day, and they closed my account when asking for the automated payment to be removed. Then I call back in and they fix that and send me a second bill and a cancellation notice if it is not paid.

I got stuck on the Bronx River Parkway in the rain, and Geico would not come get me, said I did not have road side assistance when I specifically sat on the phone for over an hour adding it to my coverage. They also stated they cannot come get me because it's a rule, they're forbidden to go on the parkway. The outcome. I’m changing insurance companies, every geico insured person I know have issues with them. They want your money for lack of service!! They have money to promote on television but no money to provide service to their clients.

My 1971 FLH Shovelhead was stolen. Geico says send pics, gives price as $4200. We disagree and we are told to find ads in our part of the country which is Central CA. Nada and Kelly Blue Book they won't accept high 17000 low 10000. We send in more ads. They say one is ok but can't accept because ad says showroom condition. I get a appraisal from a Prior owner of a Harley dealership for over 30 yrs and once owned the bike and his appraisal is 11500. They get back to us and say they raised the condition from fair to excellent and that they added 500 to the payoff. This brings the total to $4700. We get a letter from them stating how they arrived at that # and they are going from 2 ads in Texas. We live in CA. We have rejected this offer also. I paid $10000 for this bike. Something just doesn't feel right about the way they are handling this claim. What should I do????

Geico does not care about their customers and they will not take care of you. They tell you lies and make empty promises. They are the worst insurance company EVER!!!! They should be shut down.

Very poor service. No wonder why they give such a cheap rate. They never want to pay out claims. They treat their customers as criminals when it is a time to pay claims. They use customer insurance premiums in advertising, not to pay claims. No one in this country can beat their price, but is it worth it? Is my car really have a full coverage?

Cheap insurance!!! That's probably the reason we get a cheap service. Will switch to State Farm. Worst service ever!!! :( Got into accident, luckily not my fault. State Farm took care of everything from repair to car rental.

First, I made a payment two days late, out of my account, and they said since one payment was returned our policy was in cancellation even though they still received their payment. The supervisor said there was nothing they could do to change that, and that we had to pay 20 dollars more for a return. Then the next payment comes and they take the payment out of the wrong account (my account), keep in mind our automatic payments have never come out of this account. Then I get an email that our policy has been cancelled. I called and talk to a supervisor, who said that they were really sorry but we need to pay 200.00 to restart our policy and pay 30 more each payment. I said this was their fault and we wanted the policy turned back on to the way it was. She said sorry and wanted to know if we wanted to pay with debit or credit. They were unable to produce a recording of my conversation prior to verify if in fact the right account was verified. She also said that they always verify accounts.

I have used Geico for years. When I purchased my new vehicle, I debated on switching insurance companies. I am so glad I decided to stay with Geico. I was hit head on by a teen age driver with cheap crappy insurance. They are trying everything to deny liability. I called Geico to report the incident and tell them some of my hardships caused by the other company. Geico stepped up and called the other company, got caught up on the situation and then called me. Afraid I couldn't afford my deductible I ask them to not do anything. Now what they are doing is basically fronting all the costs of moving my truck and repairing it. They are also taking care of a car for me even though I don't have rental reimbursement while my trucks getting fixed. They then are going to go after the other insurance company for all the costs. I couldn't be more thankful and impressed. Some of these complaints must be from people who have never dealt with a cheap insurance company like the general because it is awful! I couldn't be happier with Geico! I don't know what I would've done without them!

Making a claim, easy. Friendly, recorded it all, SMOOTH SAILING :) No estimator in my area... a little harder to work out but the tow company was paid by Geico. OKAY :) Having my adjuster call me back... a joke. She would call at 10:34am and not leave a voice mail. I am working and unable to answer my phone - I call her back and she is unavailable every time. Asked for Geico to contact the AT FAULT driver to cover my deductible - says it is "not their place" and tells me to do it. FINE.. I will do it. But shouldn't you want to make YOUR customer happy? As long as Geico gets its $1,000 - why wouldn't they (an insurance company) call another insurance company to talk.. INSURANCE? No one seems to have any direction there. I typically do not rant.. but this has been a stressful H-E-A-D-A-C-H-E... all because some idiot didn't want to wait 45 seconds while a car made a left hand turn.

I am sad to say that I have to write such a raunchy review on Geico Insurance, but I am just appalled at how unprofessional they handle their claims. I was recently involved or I should say I witness to a woman that lost control of her motorcycle in front of my vehicle, near my local grocery store. I willingly helped her up and asked her if she needed any assistance. She said no, she was fine, just a little shaken up from falling off her bike.

When I recently took my vandalized car into the GEICO-insurance-corporation-approved body shop, I expected good service. Little did I know after four weeks of dealing with the satisfaction-guaranteed body shop and the on-site insurance corporation employee and returning six times to the body shop, they finally got it right. The destroyed side-view mirrors were replaced twice with used, sun-damaged mirrors, then finally with new mirrors. The body shop guy said he did not see the bad mirrors. Both of these guys also missed the five small dents (must have been the vandals fist-prints) and the broken front light. The body shop guy said he did not see the five roof dents.

Had a claim due to another driver damaging my car. I had to drive to a Geico claims facility to get an estimate. During the estimate the adjuster strongly suggestion I use their repair facility. I wanted to use a different repair facility where I had great service in the past. After taking my car to my choice, Geico kept them waiting for 7 days to approve additional damage found when parts were removed for the repair. My repair facility told me Geico did not respond until the third contact. The damage to my vehicle involved the front bumper and grill. This was supposed to be a 3 day repair. Because of Geico, it was almost 2 weeks before my car was repaired and returned to me. I assume that this was a punishment for me wanting to use my own repair facility. This is not a good way to do business.

Why Geico won't replace 16 year old's wheelchair. Drew ** is a 16 year old with cerebral palsy. Last month, he was attempting to cross the street (in the crosswalk) when he was hit by a car. Thankfully, he is okay but his wheelchair was completely destroyed. Now, his insurance company is refusing to replace it. This is PATHETIC ........

My car had 2 to 3 accidents. The damage was severe. Worth totaling the car. I had done several days of car rental also. My case was reviewed by several people in different states. I was never paid for my rental, total loss and nothing was paid. Every time the time to settle the case, some excuse was given not to pay. My 45,000 worth of car, they paid almost nothing and now I have 31,000 worth of debt and I have to file bankruptcy. Useless, worthless insurance adjusters and all.

My husband and I were policyholders with GEICO for over 15 years. We decided to get a new policy with Esurance due to GEICO increasing our rate to almost double what we were paying for an accident resulting in a loss of less than $1,000. Our premium with GEICO for the month of August was paid in full and requested the coverage start on August 31, 2014 with Esurance. I still wanted to really keep GEICO, but the premium was too expensive. My husband and I had discussed separating due to personal reasons and I wondered what the premium would be if I kept the GEICO and he went with Esurance should we separate. I had not cancelled our GEICO policy at this point since I still needed to the coverage until the end of the month and I had already paid it.

GEICO conspired with the Mercedes-Greenway Dealership not to repair my SL500 as per policy standards. This is the worst case of insurance fraud anyone can imagine. I have written proof of lame reasons GEICO used not to pay for related damages on my vehicle. I am seeking damages. GEICO has denied all supplements thereafter, and my car remains un-drivable.

When I first insured my car with Geico the price was fine. Then when it was time to renew, this is every 6 months, they kept increasing my premium even though I never filed any claims. I questioned them and received the reply that it was due to an increase in claims related costs. Fine. Why am I paying for that? Shouldn't it be your rate goes down when you don't file a claim. Instead Geico charges everyone more, even the good drivers because of the bad drivers they insure. This company isn't what it claims to be. I am now insured through Allstate and the premium for 12 months is less than the last premium Geico gave me for 6 months.

I call the adjuster in my claim because I want to know what they paid to who and the adjuster just refused to give information about it!!! Really??? It's my policy, my benefits and I have rights!!!!!!!!!!!!!!!!!

Filing the claim was super easy, claim center always answered my calls and were very polite and helpful. Accident was hit and run, not at fault, full converge, ruled a total loss, car was fully paid off, clean title, no dmv tickets. Makes you think it would be rather easy to get the check from Geico. WRONG. Going on a month and still dealing with the adjuster. They give you the line that they will return your call within two hours. It's going on two days since I last left a message with the adjuster. And still no call. Run from this company.

I was involved in an accident in May with one of their insured and to this our case has not been settled. P.L. has the worst attitude to be a insurance adjuster. We have to call her and when you call, she is always NASTY. My advice is anytime you are involved in a automobile accident with one of their insured, get an attorney ASAP. Do not deal with them, they will try to pay less as possible. I wouldn't even get a policy with them, just AWFUL.

Geico is terrible and don't look out for the interest of their clients, just their pockets! They terminated my insurance policy due to an accident I was involved in. Despite it wasn't my fault and the other insurance claimed full responsibility.... now I am stuck since other carriers are very expensive.

Geico isn't a horrible company although I have yet to test their mettle with an accident but I've found they're very tight with their discounts. Don't fall for the "take our defensive driving course" (NSC) and pay off the $20 fee with discounts including all the other drivers in your household. Don't fall for it, they'll give you one discount for $5 every 6 months no matter how many drivers take the course and pass. It's simply not worth it.

My car was repaired and a series of issues ensued. First, the headlight was replaced with an aftermarket headlight that was not KAPPA approved. When I went to have the bulb replaced since they put in the wrong bulb, the entire headlight had to be removed (so all the trim and molding had to be removed) and put back in after the repair. The headlight is so ill-fitting that you cannot get a hand between the light and the rest of the engine compartment components. The accident happened in the fall. As soon as summer came, the entire bumper chrome strip crumbled.

I recently tried switching from Progressive, back to Geico, after a few years away from Geico. They lured me in with a really low quote. 2 days after switching, I get an email from Geico that the rate is drastically increasing because of something found on the motor vehicle report. I called immediately to find out what increased my rate. The CS rep advised it was for an accident in 2012. I replied that my wife and I have not been in ANY accidents (fault or otherwise) while driving, or involving our own vehicles, since teenagers (we are 35 now). The CS rep put me through to an underwriter for our State.

I was involved in an accident where I was hit in my new vehicle and the other driver took off. Geico refused to pay my medical injuries and the claims adjustors were just plain rude, acted as if I were bothering them, would only respond to me via text or email. Every time I finally got through to their claims department after about 100 prompts, I would simply be sent to voice mail. So basically you're only paying for the piece of paper they send you in the mail to show you have insurance. You buy insurance to protect your investment not just for the piece of paper they provide you with. If the price seems to good it's usually for a reason. Claims are absolutely horrible!

I had a uninsured/hit&run claim Dec 14 2013 and the claim is still ongoing. The adjuster didn't have my car sent to a shop for diagnosis like he said he would. With the end result of my car getting towed to a lot and every time I call them which I have literally around 70 times since the incident if not it's the same responses, "we aren't responsible for diagnosis of your vehicle, it's your responsibility" (and btw I have full coverage) "you can only handle this with your auto adjuster, I'm sorry". And after I explain to them that I have and nothing's being done, they just say that response over and over. Me and several American Sailors aboard USS Dwight D Eisenhower are having this problem... it is such a stressful situation to deal with on top of the stresses I have already. I have no idea of what to do... they are just trying to give me a partial claim but I refuse to accept it.

On Sept 13, 2014 while driving my vehicle my stepson was struck by a Geico insured driver. It was clearly the fault of the Geico insured. The police report stated that (1) It was a noted that the Geico insured driver was reported as an erratic driver one half hour before the collision; (2) The Geico insured driver stated that he was en route to the hospital due to an anxiety issue after being at a birthday party; (3) The Geico insured driver was cited for driving on the wrong side of the road. I carried no collision coverage on this car with Nationwide. As of September 29, Geico has refused to accept liability, as my demolished vehicle had been in storage for over 2 weeks. Geico should be thankful that their irresponsible driver didn't kill my stepson in this accident. Instead they are fighting me over 14 year old car that's worth maybe $1500.

My car got a hit and run at the rear of my car leaving the window broken, car dented, flat tire, the unstable electrical control, and suspension issue. When I filed claim, Geico tried to classified my car as total and only want to pay for 2/3 of market value. After more inspection, they agree to repair but only part of it. They were trying to save money. During the repair, they decided not to cover the window repair either and leaving myself to pay for it. When the car got out of the shop, I found out that the car couldn't be locked. The inexperienced worker messed up the locking system. And when I confronted the Geico agent, he didn't want to honor the issue saying it is not accident related. Geico is obviously scamming people's money. Insurance is about protecting the unexpected. Instead of honoring the insurance, Geico make their clients a cash cow and double victim. DO NO GO WITH THIS COMPANY. THEIR PRACTICE SHOULD BE INVESTIGATED.

So far I was happy with Geico until I had first claim with them because of one accident. Usually if you run into an accident, then you feel fortunate if you have insurance, but in my case I felt why do I have insurance or why do I have Geico. Here is my story:

The worst experience with customer service. Called 7 days in a row to find out why they cancel my insurance. No one really knows what is going on. No one can answer any questions, no supervisor ever available and no one calls you back. STAY AWAY FROM GEICO!!!! NIGHTMARE CUSTOMER SERVICE!!!

Beware, they check your credit reports. I had a score of above 600 at the time I tried for this insurance, not great but not horrible. However, since when car insurance goes by your financial credit??? We had no accidents, no tickets. One minor fender-bender where no one was hurt and before that nothing for ten years. Don't pay attention to the stupid commercials. Go with Liberty Mutual. They are a nice company. The rates are not great either. Two times I priced with them over the years and they were no great bargain at all.

They are not advising people that in California if you sign up for automatic payment using a checking account that you can save 4.00. I was told by customer service that it's listed in the packet that has lots of fine print showing this discount. On the web site it lists it only in one part of the automatic payments sign up at the bottom, in fine print of this discount. So if you sign up at through a rep they might not mention this or advise you to only sign up for automatic payments using a credit card. It seems they are trying not to make it too clear of this discount in order to make some extra cash. Another company trying to pull one over the little guy.

We got homeowners insurance with GEICO in 2012 with $851. When it was time to renew the policy (I feel this whole process of yearly renewal is an excuse to rip the customers of, as far as I remember policies remained what you signed up for) they increased the rate to $1175 in 2013. This year the rate went up to $1374! This is a joke right? In two years they increased the rate by $523? Why and how? When I called to ask them they gave excuses about policy changes and inflation and value of the property change etc?

My husband was hit by one of their clients at an uncontrolled intersection. The police report clearly shows their client was at fault and she was also cited for failure to yield-causing the collision. I will NEVER do business with these crooks!!! GEICO is the WORST insurance company!!

Geico is cheap. They use junkyard parts and I've been without my car for a month because they don't want to pay the auto body shop. I will be sure to tell everyone not to go through you. I have 14 friends in the process of dropping your sorry **!!!!

A Geico-insured person rear ended my car causing minimal damage to my vehicle where they did not minimal repair to my car but my 98 lb wife had back pain an hours after. Getting treatment from a Chiropractor, the first one provided no relief of symptoms so my wife found another and was getting better. Then based on the damage to my vehicle, Geico sent a letter to my wife and told her she had NO injury and that they would not pay for any treatment. First off how can they assess pain like that? My kids had sore backs that cleared up within a day but my wife's was acute caused by their insured. Geico is NOT an honorable Ins. Co. and I would urge anyone in a car accident with a Geico-insured to seek Legal representation counsel so if an injury is involved and you can recoup damages! I would rate my overall exp with them as a (0) but that is not an option!

On September 3, 2014, I was rammed in the back by a person who like I am is insured with GEICO. I just received a call from the claims adjuster stating that they would be handling my claim. First, she tried to tell me to take my car to one of their body shops at Sterling McCall Nissan. I told her that I need an estimate and I would be taking my car to BMW for repairs. Then she want to discuss my personal injury claim and said that she would be setting $500.00 aside for my hospital visits and any personal injuries because she wanted to resolve the personal injury side of the claim.

I turn left with green arrow, when I was 70% of my way and the witness started to go. When I were in front of her, she had green light, and she slammed her brake, she stopped but the girl next to her hit me, because she couldn't see me. The witness said to me: Your light turn red very fast. And when I got hit, she was 20 feet away from her white line. And she tells Geico insurance that: "that girl ran on red light, I had my green light when she made her left turn. It took me 5 second to be in front of her, and with that 5 second, she got green light and go 20 feet, and HAD to slam on her brake to avoid me".

I was rear ended by another driver who has a different insurance company. I contacted the Geico from the scene of the accident. My two children and I went to the hospital after the cops were done with their report. I faxed a copy of the accident report to Geico. I felt uneasy by the way I was spoken to by the insurance adjuster so I retained an attorney. Now, over 3 months after the accident, Geico is refusing to pay my medical bills until after an examination under oath. I submitted the accident report 3 additional times because they said they had not received it. My children and I were taking a precaution by going to the hospital.

In August, 2014, I was reviewing both my home and auto insurance policies that I had with Nationwide Mutual. Now, I had been a loyal customer since 1972, but the rates I was being charged seemed to be twice the amount I was able to research online with the majority of Insurance carriers in Pennsylvania. I decided to request a quote from Geico, since they are part of Berkshire Hathaway, and they had a pretty good AM Best rating.

After a 4 day family camping trip, my mother- and father-in-law left Shaver Lake CA to go home. They filled up for gas and realized there was something wrong with the brakes on their motor home which they have full coverage on through Geico car insurance. So they also have roadside assistance which comes with their coverage. After sending the rest of the family home back to Bakersfield California approximately a 3 hour drive thru call insurance expecting to be home in time to work today, they broke down on the side of the road approximately 2 PM yesterday September 1, 2014. Now on September 2, 2014 at 8:47 PM, they are still on the side of the road!

In March of 2013, I got pulled over for driving without insurance... I was paying my insurance every month. In the state of CT, you cannot drive without it, so obviously my car got towed (luckily to my house). The next day, I went down to the GEICO company and told them what was going on. They assured everything was back to normal and I had insurance again... A week or two later, I got pulled over for the same thing... At this point, I was very upset... but they let me go with a ticket or warning... I don't remember.

I was involved in an accident with someone insured through Geico. Geico assumed liability for everything. I got a rental car I paid out of pocket. I called them before I got the car to confirm they were going to pay for it. I had the car for a week (the time it took to fix my car). When I submitted the payment receipt to get reimbursed, I only got paid for half of it. Supposedly, Geico estimated the repair time was only going to take 4 days. I dropped my car on Tuesday; the body shop worked on my estimate that day and sent it to me for approval, which I did that day. They started working on my car on Wednesday. The 4th day should have been Monday because they don't work on the weekend. Somehow they didn't have my car ready until Tuesday afternoon. Geico only paid me from Tuesday to Friday. I was never told by Geico (even though we were in communication all the time) that they were only going to pay for what they estimated. I called them, and they said they couldn't do anything about it.

I've been with Geico for 9 years. Always made my Payments and never been in a car accident or ever received a speeding ticket. June 1st, 2014, I was rear ended. I submitted all paperwork on a timely manner. Since the accident I've been on disability and Geico has treated me so badly. They delay on payments and keep asking me for paperwork that I already submitted and later to be told they located them which delays my payment to pay my rent and eat. They deny medication bills because their physician believes I don't need it without even seeing me. Geico tells me they mailed out my check on tenth of the month but come to find out they mailed it out on the twelfth.

I utilized the Geico website to obtain a quote to see how much it might cost to add my son to my auto insurance policy. I added my son's information to the forms and then received a quote on another page. On that page, there were two options. One button said, Finalize Quote, and the other options said, Save Quote. I clicked on the Save Quote button because I wanted to save the quote and compare it to other quotes. I was then taken to a page that said my son had been added to my policy and that my six-month premium would increase by $500. I saw no language anywhere that indicated that by clicking the Save Quote button that I was purchasing anything.

We insured [GEICO] a car for our granddaughter. Well a year later, the car's engine blew so now there's no car so we cancel the insurance. She does not live with us and she will be getting a car on her own. She is now 23 years old. Well me and my wife have a 2014 Equinox and pay $900 a year. Now we found out that GEICO put my granddaughter on our insurance, now $2400 a year, and telling us they can't help us. Sounds like they read right out of a training manual. Spent 3 hours on the phone with same reply. They said she needs to be insured. But she does not or never has driven our car. We will be canceling GEICO. They just moved her on our insurance with no notice and will not take her off.

My wife drove her car into the gas station and parked while waiting for the SUV fueling. When he's done, he's backing up and my wife honked him a few times but he didn't hear or see and hit my wife car on the side near the headlight. Wife came out, took some pictures of her car and his car and exchanged the paper works. He said sorry that I didn't see her car. I then called GEICO to report a claim. I sent them all the pictures that the wife took and they said the agent will contact us soon. The Claim agent that they assigned to my wife case never called us for more than 1 month. Therefore, I decided to call him and he said other insurance is investigating so we have to wait. I called again today which is 2 months now and he still said the same thing and there is nothing we can't do. I asked the agent if it takes 1 year or longer, that mean my wife car won't get the money to fix it and he said "YES". I was with AMICA insurance for a long time and they are kind of expensive but they are the best on claims and customer services. I was so stupid to change to this GEICO to save some money and it cost me a lot more to fix my wife car (BENZ). Good Luck to those who try to file claims with this GEICO company because you won't get it.

I am offended by the new commercial Geico put out about being there for military and veterans. As a military member who was a geico member for over 2 years, they screwed me over. When I was sent on a mandatory temporary duty assignment, they required me to change my state for car insurance. This resulted in Geico Doubling my insurance payments! I am 26 years old woman with a perfect driving record, a military officer and I lived 2 miles from work. I was forced to pay a bunch of ending contract early payments when they forced me to leave the insurance company. In conclusion Geico does not deserve to be able to lie to the public in commercials about doing anything for military members. They do not!

Started an account w/Geico -- on Sunday cancelled on Monday -- they stated the refund would take 3-5 days. 7th day still no refund -- can they help -- "no ma'am sorry our records show it's been refunded." Contact the bank -- no sorry no refund. Thieves -- be very wary. Lots of documentation -- guess I'll try the consumer reports on the news next to shame them into a refund for insurance they didn't provide!!

I started basic coverage with GEICO in February for a 1997 vehicle I owned. They charged me 154 a month. During the call to get my policy I informed them I had a different mailing address from where I reside. Everything was ok. People told me I was paying too much. But I was determined to finish my 6 months with them. In mid-March my sister received a bill from GEICO for my vehicle. She accused me of identity theft. She even went to the cops. GEICO claimed their computer mistakenly created a policy with for my sister because we shared similar names and mailing address. They corrected it only to cost me over 30 dollars more a month. I begun researching other insurance companies. I switched to Nationwide for 80 dollars a month and that includes Roadside Assistance. I have a good driving record with no accidents or tickets. GEICO sucks. If you look for insurance shop around before going with GEICO.

Offer from Geico is $2,000 to $3,000 less than minimum to replace my truck. I have witnesses that can verify that I spent over three months looking for that truck and paid the price to have an exceptionally beautiful truck. Although it had the normal nicks and scratches, I was constantly told it was a nice truck. Almost monthly someone would ask me if I would sell it. I never considered saying yes because I know that age and mileage are not nearly as important as care and good maintenance on a truck that old.. As an example I replaced the transmission and engine with new Mr. Goodwrench units.

I have been automobile insured by Geico. I have a co-owner of my vehicle whom is also on this full coverage policy. Payments were made on time and no claims have ever been filed.

After reading the reviews here it appears Geico is scamming and tricking customers. They played similar games with me. I have been a customer with them for close to 10 years. I was late on one payment and they cancelled my policy. I have been sick. So I call to get it restarted and pay them and they tell me I cannot have immediate coverage. They refused to be flexible with me. I wouldn't be able to drive my car until the next day meaning I would have to miss medical appointment. I actually started crying. Now I have to wait 3 more months to get back into this specialist and live in terrible pain.

Geico was the first and only company I had ever insured with -- until recently. My first policy with Geico was for $105 a month, and it included everything. (The car is financed.) Five years later and experiencing financial difficulties, my policy lapsed and was eventually canceled. When I had straightened everything out a year later and could finally afford to get my car back on the road, Geico wrote me a policy for $291 a month, and their explanation for it being so high was that I had left them, and had I stayed with them all that time when it was impossible for me to do, then I would have gotten a better price. In other words, Geico was charging me a break-up fee -- in the form of a policy nearly 3 times more expensive.

I just experienced the same thing when a Geico customer backed into my vehicle's driver side door with the corner of her car. I did not have collision, so Geico sees they have leverage and wrote their liability letter stating each letter was 50/50 at fault even after I submitted photographs blatantly falsifying their findings in their initial liability letter. They even stated One reason I was at fault is because I should have put my vehicle in reverse to avoid being hit by their driver (this was stated by the claim examiner on a phone call with me two days ago). I am submitting a complaint with the Department of Commerce in my state.

I was with Allstate for 25 years, thought my rates were a little high. Started shopping around, and most companies were a little less than our current Allstate policy until I contacted Geico. They were HALF what we were paying @ Allstate. So we of course switched. WHAT A MISTAKE! We did all the over the phone information on Vin numbers on the three autos, and lien holder information. Then the same thing came in the mail. We did all the paperwork they requested.

Been waiting on a check and Geico claims has been just horrible and their attitudes make me sick!!! Wish I could give them zero stars.

Geico charged me for 4 months for a vehicle and driver who was never on my policy. I have only one vehicle, not 2, and only 2 drivers, not 3. Very upset about that. Will be transferring to another company very soon. Their loss.

I had Geico for way too many years (18). They kept raising the rates for no reason. Worst of all was when a Geico employee ran a red light in a Geico owned vehicle. The police cited her as at fault. Geico promised me lifetime warranty on the $11,000 in repairs my car needed. But when some things were discovered as "not to code" they have refused to honor their warranty. They do not answer calls and do not return messages. To make it worse, on a nationwide insurance database they had listed that the accident was my fault. When I found this out I started searching for a new company. Found out that Consumer Reports gives Geico a rating of D!! All the other companies I have called have prices are nearly half as expensive. Wish I had done this years ago.

My father passed away in March of this year & one of the things he left me was his Dodge Charger that he absolutely loved. When I took over the car, it needed a lot of help. So after $5500 later, the car now looks like something my father would have been proud of. So, in early July, I noticed 3 chips in the windshield & I called Geico about my glass coverage. I am told to schedule my repairs through Safelite & they will pay for it. I always see the Safelite commercials about them repairing these kinds of damage.

I use Geico as my car insurance company. In April 2014, I contact them because I run over a piece of concrete on the road and I scratch the bottom of my car. They told me I can file a comprehensive claim and my policy Will not be affected with an increase or something like that. The damage on the car will cost me about 700.00 dollars, my deductible was $250. So they told me that being a comprehensive claim, it will not affect the price of my policy. So I filed the claim. Yesterday when my renewal time shows up, the price of my policy jump from $637.00 to $1317.28. That's double of what I was paying. So be careful with Geico. They lie to me and now they are charging double of the price.

I had a car accident last year July '13. It was not my fault. I'm still waiting for medical help. I have 4 herniated discs due to the wait. I have not been able to work full time thanks to that and I can not walk. For saving money I'm like this now. Thanks to Geico.

I had a cancellation which I paid to reinstate. I informed them I had sr22 insurance, they said they did and then I noticed the auto draft did not get taken out so I called and because they did not add my sr22 back to my policy, I have to pay my whole premium or pay to get my revoked license back. I called and said I wanted to report the lady whom said I was ok and said she contacted the DMV that my insurance was paid. They refused to let me report it. Very bad customer service and they misinformed me.

I have a 2008 Chevy Cobalt. As I'm sure you know, there is a recall on this particular car, regarding the ignition switch. "The vehicles are being recalled because the faulty ignition switches could inadvertently turn off the engine and most of the electrical components on the vehicle, as well as disabling the airbags. The problem occurs if the ignition key is jarred or a heavy key ring causes the ignition switch to be moved out of the "run" position. The problem also may occur if the vehicle goes off road or experiences some other jarring event, according to GM." Several weeks ago, I returned to work from leaving to eat lunch. When I pulled into my regular parking spot, I was unable to turn the key from the on position, thus, leaving me no other option but to leave my car running.

Our son had a brand new subaru - less than 1000 miles on it. Was t-boned by a drunk driver in Salt Lake City of all places. Everyone (3) walked away from the accident - the drunk driver had Geico. Spoke to the rep from Geico - who said they assumed all responsibility. Then for the next 20 minutes proceeded to tell me what they WOULD NOT DO. No new car replacement, limited replacement value - little offered except to "fix" a brand new car which of course diminished the value greatly. Wow - and the rep was super nasty when asked about coverage. They covered a drunk driver and refused to do "the right" thing. Horrible that they would even offer anything other than complete replacement. Hindsight - we should have sued them in court. Can you imagine a drunk driver case in Salt Lake City??

I cancelled my auto policy with geico and was told I would receive a refund. They informed me that the refund would go back onto the bank card I used to make payments. I wrote them and explained that my father and I had a joint account. He was ill and I had to be authorized to sign checks, and he passed away. The military and social security sends their payments into that account and our bills come out, but when he passed away, the military and social security went back and retrieved their funds and mine and the account was overdrawn at the time and until everything got sorted out, I needed geico to send my refund in a check to my address on file. I have the emails, where they said they reviewed my situation and they would send my refund to my house in check form and won't send it to the bank.

My husband has been Geico Customer for 18 years with zero claims. He has his vehicle covered under Geico and mine is covered under Safeco. I am not covered on his policy and vice versa but our names are on the policy for legal reasons and we are excluded from driving each other's vehicles. That's not the issue. He hit my car in the street and Geico refuses to pay. It's not his car, it's mine. But they say it's his too and refuse to pay. Leaving me to get an attorney or have my insurance pay which has a $1000.00 dd which I shouldn't have to pay. Geico lost his business. Will never get mine. They said the policy don't cover hitting your own property. Well what the heck does it cover? Seems to me you'd take care of your own with more grace than you would someone who hasn't been dumping cash into your cow for years.

I signed up with Geico in May and made every monthly payment on time. Sometimes I added and deleted drivers and cars. I was always sure to pay the difference. However Geico repeatedly changed my payment due dates to where the last to months I was making 2 payments PER MONTH. When I would speak to Geico about the enormous amounts they were charging me - every agent would have a DIFFERENT REASON. Geico keeps very unorganized financial records. They change due dates on you so that they are getting money for your insurance far less than 30 days apart. I was told that my rates would drop when certain changes were made. However my rates always went up and one agent even told me the reason was because I didn't pay the month before. So I had to go through the work to fax in my bank statement to prove consistent payments.

Geico's customer backed into my driver door after I had already backed out. The driver apologized saying she did not see me. The Geico claims adjuster Jennifer ** of the Virginia Beach office stated that it appeared their driver was at fault because there is no possible way I can back out sideways. However, the next day the determination was that we were both at fault and therefore Geico would not pay. Besides the failure of Geico to take responsibility, I am not the Geico Man... you know, made of money.

We had our policy to be billed electronically each month and we would receive a text message notifying us of the transaction. We did receive the text saying they would be taking payment as usual. Then we received a letter (while on vacation overseas) saying our policy had been cancelled and that we needed to pay a due amount. When we called to ask why the policy had been cancelled the rep said it was because the card that they charged the bill to had been declined. Well we gave her the same card number that they had been using to charge us each month and it went thru just fine. They didn't bother to call us when they supposedly had issues charging the card. Just the letter that stated the policy was cancelled and that there was a due amount. In order for us to get coverage once again (with no changes to previous coverage) they wanted to charge us an additional 200 dollars. I think this was a straight scam in order to get more money. I am outraged that they wouldn't even concede that it was their fault for not reaching out via phone, email prior to cancelling the policy. We have decided to go with USAA since we have our other policies with them. Should have done this from the get go.

We live in upstate NY. In January of 2014 my wife and three kids, ranging in age from 14-11, were on their way to school in the morning when they were struck by a vehicle insured by Geico. The driver of the vehicle, who was driving on a suspended license (which means his right to drive in NY was suspended) crossed a double yellow line and struck our Honda Odyssey van head on, on the driver side. My wife was driving (obviously) with our 14 year old son in the passenger side front and the two other children in the second row seats. All were wearing their seat belts and thankfully my wife responded very quickly swerving the van away and onto the curb to the right of the roadway greatly diminishing the impact. Both front airbags deployed causing minor injury to my wife's hand, wrist and fingers. We praise God that no one was seriously injured. Not surprisingly the driver of the other vehicle was only concerned with making statements to my wife about how much trouble he was in and had no interest or concern with whether the people he just hit were injured. Our van, which valued out at around $13,500, was nearly totaled but was around $2000 from reaching that threshold.

I complete an online quote and began the process of purchasing a policy. I entered all the payment information. I also entered an at fault accident I had a year ago during the application process including my driver's license information and the details of the accident. They gave me a quote of $130 per month. At the purchase screen - the rate was "adjusted" to a whopping $290 per month. I called a customer service representative and she reviewed my information. She said the accident was initially calculated at 2 years ago and the adjustment was because the accident was only one year ago. This is a classic "bait and switch" tactic to try and upsell a much higher rate policy.

I was involved in an accident on the Southern State Parkway in New York in which another vehicle struck mine. The woman who hit my car changed her story countless times so her insurance (All State) refused to immediately take responsibility. I contacted Geico seeking help and was told to just take responsibility as it was easier and could get my car fixed quickly. When I refused as I was not going to take responsibility for an accident that was not my fault and would subsequently raise my rates I was told to fight it out with All State. My vehicle was no longer drivable therefore, I was forced to rent a car in order to travel to and from work while I was being strung along by both insurance companies.

I have been with Geico for the last two years and never had a speeding ticket, accident, or any type of claim. Each time I went to renew there was a fee increase and when questioning why based on my record I was always informed it was state-wide increase. I recently moved 2.3 miles away from my old address and my policy went from $71 to $131!!! When I informed them I would not pay this amount and questioned why they would charge a customer with great record and pays on time this amount it was the standard it is like this everywhere and they are the best fees around. I immediately got off the phone and called other companies and found a cheaper rate than my original. I called them back to compare fees and they replied the only way they could work to lower the rate is if I also added my home policy to my current car policy! WHAT A JOKE. They are not about customer service, but about getting your money, being rude, and unhelpful in every sense!

On June 6, 2014, I spoke with a Geico agent regarding impending charges of $534 for the month of June. I did not owe any back payments, but the representative would not supply me with any reason for the charges. I explained that I did not have $534 or any other payment due to limited funds to pay my rent. I was told that there were no charges being processed or sent to my financial institution. I was also told that I was taken off auto pay, meaning no charges would be taken out using e-checking/debit card. I was told that after non-payment, I would receive a notice giving me a pay by date before the insurance was dropped. I explained that I would be able to pay before the policy was dropped.

Geico strongly tried to convince us into using a "Geico-certified" repair shop. We declined. Because of that we had to wait approx 6 days to get an appointment. The Geico estimate was LESS THAN HALF of the estimate we had done while we were waiting the six days. After asking MAKING SURE WITH 3 GEICO EMPLOYEES and with the Repair Supervisor that we would not owe anything and that Geico would repair our vehicle 100% - the Repair Place, Helfman Dodge in Houston, still tried to collect $55 from us with the old "labor charge scam". It's a sad world. Geico stands out among lowdown dirty insurance rip-offs. Don't buy their auto insurance.

54 years driving experience, no accidents or moving violations, 1 accident on icy private road, no other vehicle - rate increase of $200 per 6 mo. for myself and wife's car, since I may drive it. You've got to be kidding me. Be careful who you insure with.

On 19 July 2014 I bought a p/u and tried to get it on my policy. After being on hold for 43 mins, a gal came on and asked to help me. I gave her policy # and she said she had my account. I ask if she could change my email of record. She said yes, but then she said she wasn't lic to do business in TX, she would have to transfer me. I need to get this done so I can get the truck inspected. So I stayed on hold for 57 mins at that time. They hung without me ever talking to an agent. I know I was stupid for holding so long but after the first 10 I just wanted to know how long it would take. Now I know never.

GEICO added our son onto our policy without our permission or requesting them to do so because a consumer reporting agency said he lives here. He doesn't live here nor does he drive our car. They added $700 onto our monthly automatic payment. YES, THEY STOLE $700 from us. If you are with GEICO, switch now. You've been warned. They are thieves. They told us all insurance firms do this. We called State Farm and they constitutes theft and fraud and no other companies do this. Of course we will never get our $ back but we switched to State Farm and saved $200 per month.

I had damage to my car last year in June, it took them over a month and a half to get the payment to the body shop. Ok I'll let that slide, but my daughter wrecked her car, ironically the exact same time as last year. Anyway, the accident was on 06-28, I called them on 7-2, it is now 7-17 and the car still isn't fixed. In both instances they keep claiming they are not receiving the photos from the body shop, they have given them at least 4 different emails and as of today I still haven't heard anything from them and neither has the body shop. I live in Podunk, mo and they do not even have claim adjusters come look at the car! On top of that, my payment went from 184 a month to 382!

I was a victim of theft when my vehicle battery went dead on me on the wrong side of town. I was unable to roll up my power windows and was forced to leave my vehicle overnight in the ghetto. I was robbed of my radio and my sound system which my comprehensive coverage from Geico covers that I filed a claim and was set up for vehicle inspection and they accused me of Fraud!!! Next, I was harassed by some alleged special investigations man over the phone. Then he pops up over my house threatening me to sign a claim withdrawal or I will be thrown in jail ... I advised him that I wasn't signing anything and every time I call to get status, I am informed I will receive something by mail. It has been a month and I have not received anything nor compensation for the replacement of my personal items.

I filed a claim with GEICO and with the initial intake, the customer service claims person was very rude. Then the adjuster called me, he questioned me over and over again about hail damage on my car and I advised him I was traveling over the holiday weekend. It is a simple hail claim, they had a storm in that particular city. He advised me he search the weather and could not find a storm in that particular city that I was in. So I promptly gathered information from the weather station and sent it to him. His next reply was the city I was in had hail storms but it was further north. I advised him that first he said that the city I was in did not have hail storm, now you are saying it did but was further north. I then said I felt that Geico was trying to get out of this claim and I would have it further investigated by my state insurance commissioner.

Government Employee Insurance Company (hereafter Geico)'s insured / customer (at fault) crashed into my vehicle. Geico named as the payee for repairs. Geico stated that they would bring my vehicle back to pre-crashed status - but would not honor objective 3rd party (expert) inspection of the vehicle should the 3rd party assessment deviate from their (Geico's) own assessments. The behavior of both office and location staff was to minimize Geico losses with no interest in myself - while consistently reiterating that they have my interests at heart. But would not honor an objective parties assessment.

They signed me up, told me I would be contacted by identity protection company. They take your premiums and never give anything that resembles a policy. What you really need is protection from Geico sales people - one big scam! Bottom line is you are buying nothing. Don't be a victim.

I was Broadsided & injured by someone driving a huge SUV. They ran a light & slammed into the side of my car injuring me & my sister. Both that driver and myself were covered by GEICO. G decided to cover them. I've been paying G. for over 10 yrs.

I have been dealing with Geico for the last month and a half, from trying to get an adjuster to finally come out to arguing with them about the new labor rates. This labor rate issue has really got me mad. The SE Texas area rates are changing but Geico refuses to recognize this. I called over 36 of the most prominent body shops in the Golden Triangle area, and out of those 36 only 5 were still at the $50.00 rate; of which 3 will be changing within the year's end. I worked my way up through the corporate chain. I have been hollered at, called a liar, told that there is a mafia forming between the body shops flooding the area with a rate hike, that I was a country bumpkin that should keep my mouth closed and told to "shut up **" when I started telling an upper person the Texas law about freedom of choice in body shops and it being against the law for an insurance company to coerce the policy owner to choose their "preferred" shop because they don't want to pay the rate increases.

After being a loyal customer of Geico for 9+ years, I am moving my insurance to another company. We added our daughter to our policy and our rates went through the roof which didn't happen with our other 2 daughters. I proactively called as we could not swing the initial payment. I was told to pay what we could and that the remainder would be spread over the remaining payments. I did as I was told. So they cancelled our policy without notice & then informed us of it 4 days after the cancellation. This will cause the following: a $400.00 fine from the state and then to get another policy into effect an increase of $600 over a 6-month period all due to the lapse in coverage.

I had an auto accident and was covered under geico. I found a body shop, and took the car to the shop. It took the geico adjuster 2 weeks to get to the shop while I was out of a car (no rental coverage). The Body shop quoted the price for repairs which seemed fair for the damage. Then the Insurance adjuster went out to the body shop and decided that the claim was too high. He "worked" with the body shop to adjust the claim to what was payable by geico.

Last night I called Geico to provide a change of address. The only change to my policy was my home address. The customer service person asked me if I drove about 12K miles/yr (which is HIGHER than the mileage listed on my policy). The respectable thing to do would have been to ask me if 9K miles/yr was still accurate. I was not looking at my policy nor was I thinking about the number of miles I drive. I was looking at the list of "change of address" phone calls I still wanted to make that night. I didn't realize I needed to be on guard because she was making an attempt to increase my premium. The correct answer is 9K miles/yr but based on their excellent customer service I now have to fill out a form to return my policy to its original standing or pay $76.70 of additional premium. This deceptive tactic is very revealing. If you can't trust Geico to handle your change of address honorably, how can you trust them to handle your claim?

GEICO has the worst customer service. They will get your information wrong at the time of signing up and then cancel you without notice. The salesmen are A...H....! You wait forever on the phone for someone then they treat you like crap. They never make good on their mistake. Their automated system does not support address with 1/4 and 1/2, then they blame you. Their policy states what they can't cancel you for but they do anyway. This company is bad. Do not use them even if they are cheap.

My husband was hit by an ex convict head-on. No injuries, thank God, but this criminal was driving on a revoked license in an Enterprise rental car that he borrowed from his girlfriend. His girlfriend also has GEICO. Even though she/he were at fault immediately due to the tickets and witnesses, GEICO failed to process their claim and have our car repaired. It's been more than 30 day legal period for any statements, etc. to be made. Can you believe this cut and dry collision happened May 29th, and it is now June 30th, and we are still owed our 1000 deductible because my husband and I had to go ahead and pay out of pocket and start the claim ourselves on our own insurance because GEICO "couldn't reach the driver" and "has to wait to interview the driver" and etc. etc. We heard this week after week.

GEICO is no longer willing to insure me because my husband has a suspended license. Because I'm married, I am not allowed to have a policy of my own without him being on it. I have zero points on my license, no accidents, and no tickets yet they won't give me my own policy because I am married to someone currently without a license. That is the dumbest policy I have ever heard and I will gladly take my business elsewhere.

About a few weeks ago my sister was in a hit and run accident, wrecking her car. She called her insurance company GEICO to report the incident and they have given her the run around ever since. So apparently with GEICO you have to call them and verbally request to renew coverage. They informed my sister that although she has been a loyal customer of 4 years and never had to call to renew because she has automatic draft. That the day of her accident which happened at 9:30 pm and the draft of her account at 11:30 pm between that time, she was not covered because she had not called to say she was staying with their company. How convenient?

I did a routine review of my auto insurance rates recently and discovered that I could save over $1000 per year by switching to Safeco. I immediately signed up and contacted GEICO to cancel my existing policy. Much to my surprise I was given misinformation by the first clerk that I spoke to. I was told to mail in my request to cancel, which I didn't need to do as stated by a second clerk a week later. The second clerk told me that all I needed to do was submit my request on their site and all would be ok. She also gave me my refund amount of $218.88. When the actual refund came it amounted to only $89.49. I immediately call GEICO to find out why the refund was so low. I was informed that the State of North Carolina allows them to take what's call a Short Rate Premium for early cancellations as well as a .431 percentage of your actual refund.

On June 4, 2014 I had a car accident and I claim myself it's my fault because I have to yield first. But to make the story short, I filed a claim the next day. Speak to an agent and told me no need to worry about anything. I have the $25,000.00 on my full coverage to cover for everything. Transfer me to an agent name Justin. Told us to wait for few days for my vehicle to be inspected. A week later he called us back and told us it's a total loss. Our vehicle is finance by our bank the Credit Union 1.

Just found out our full coverage with GEICO, the comprehension, only covers acts of nature. We originally called to get set up on full coverage paying close to $90 per month. We thought we had full coverage because they called it full coverage. We now have a wrecked car that is now wrecked and no way to fix. Should have paid attention to the warning signs!!! When we set the insurance up, they put it in our daughter's name instead of my wife's name. How they even got her name we're not sure. To get it out of her name, my daughter had to call and cancel the insurance even though she did not set it up to begin with. My wife paid for something she couldn't cancel. I'm flat out mad and will tell as many people as I can to stay away from GEICO!!! You've been warned.

I was in 3 car accidents. With Geico and Farmers insurance. Geico rear ends the Farmers insurance. Farmers rear ends me when I hit no one. My car was a total loss estimated by their adjuster. Total loss value was only $4300.00. Geico is written citations and they admit 100% guilt. I ask for a rental and was denied.

I called for a quote only. A few days later they opened an account without permission. This is ridiculous. The bill came to $744 without an account being opened. After I got the mess sorted, they still said I owed money for an account I never opened or approved!

Do NOT use GEICO as your Auto insurance carrier! EVER! Let me explain: Just yesterday (Friday) I returned from work to find that three of four tires on my car had been slashed. Bad enough, but I figured I had the whole weekend to deal with the issue, and since the car had comprehensive coverage there would be no out of pocket expenses outside of my deductible. WRONG! Started off well enough. I talked to a person, gave the details, was told that I was covered, even the tow to the tire dealership. It was exactly the type of service I expected. The problems started on Saturday.

I was in an accident involving another party who ran a red light and caused a T-bone like collision between the two of us. There was a police report and a third party witness both stating that the other driver ran the red light as I was making a left hand turn through a green light. The other driver, however, contested the incident saying that they did not run a red light and were not at fault (despite all the evidence). Geico called after an 'investigation' saying that I was not at fault and they were waiting to see how responsibility for my damages would play out because an unauthorized driver of a rental vehicle was the at fault driver.

On 4/14/2014, a Geico policy holder ran a red light and totaled our car. Geico policy holder was found to be 90% at fault. Geico Claim # **. After two months of frustration with Geico Claims Department, we have not been paid for what we lost. Thank You.

I was struck while parked in a parking lot. The lady that hit my truck said she lost control of the full size van she was driving. She backed the van over 4 parking spaces and 2 through lanes and hit my truck while I was getting out causing me to be slammed into the steering wheel and making me fall out of the opened door onto the paved lot causing extensive bruising to my chest and the scraping of skin off my hands and fingers. I had just gotten a Pacemaker put in because of my heart failure and 5-way bypass on my heart not counting the three neck surgeries with two metal plates and three bone grafts. She caused $1109.00 damage to the back of my truck. Had to get new bumper, taillight assembly paint, fix frame, and wiring harness.

My car was vandalized by known individuals. Because it was not the first time it had happened and the first time, the vehicle had been towed from the location that it had been damaged, Geico said they would not pay for damages to the vehicles because they were there prior to the incident report. They spoke to the towing company that towed the vehicle and were told what parts of the vehicle were damaged when they towed it. Because part of this was reported as a discrepancy in the beginning by the insured who was not present at the time of the tow, they refused to pay for all of the other damages, which included keying of the entire vehicle, slashed all 4 tires, disabling of ignition, dent to rear panel, driver side door would not close properly, rear automatic sliding door would not close properly and potential other damage that was not written by the adjustor because he did not look at the engine/transmission parts to determine if they were operational. Isn't this why you pay your premiums to an insurance company so they provide insurance in the event you have a loss? I would not recommend Geico Insurance to anyone. I intend to switch to State Farm immediately!

Geico was authorized to take $140.96 then they charged another $280 without my knowledge. They will not refund this. They changed my policy amount after I bought a policy. I will dispute this with my bank. BEWARE THEY WILL CHARGE MORE WHEN THEY FEEL LIKE IT!!!!!!!!

Ok, bought Auto Insurance from Geico and they give you a discount if you have your Homeowners policy with them. So ok, sign me up. Got a HO policy from affiliate ASI. First year $800. Ok not bad. Never had any claims, sounds about right. WAIT FOR IT! So second year, still no claims, rate goes up to $1800, why? So I call, they say "We have our own system of calculating how much your home is worth. I'll check it again for you. Well, looks like not only are we not going to lower it but your home value has increased and I will need to let the underwriters know right away and they will increase the cost". What?? Your home is worth $296,000.00, just 3 yrs after paying $175 for it. WHAT??? SO of course, I cancelled the policy and got a new one.

We had a brand new Toyota Avalon 2013 parked in front of our home. Our neighbor crashed right into our vehicle by not paying attention. They hit it so hard, they pushed our parked car three houses down, There were no brake marks prior to impact. There were pieces of their vehicle literally lodged into our car. No question about who's liable, right?

Geico failed to pay insurance claims... They also incorrectly quoted me and did not give me comprehensive like I had for the last 20 years with State Farm. When I filed a claim they sent an investigator to meet us at Starbucks which is so unprofessional. My husband refused to be interviewed as he has aphasia. They then threatened me saying get him to come back here and talk in a bullying manner... I'I said we can't intimidate witnesses. Nor can we require people with aphasia to speak when they can't. They are bullies crooks and liars and thieves... Don't use them... They will never pay any claims.

The little green lizard in the commercial never said he was going to stick me in the **. Why is Geico sticking me in the **? They are playing games, when it couldn't be anymore simple: 1. He did it. 2. The guy admits he hit it. 3. Geico is his insurance company. (AND Geico is MY insurance company!) 4. The damage is Geico responsibility. THEY ARE THAT TERRIBLE!! I've waited and answered a zillion questions. The guy who hit me has done the same. It's time for the insurance commissioner. AVOID GEICO.

I thought that my car had been stolen but it wasn't. The experience that I had with a "Janet" and a "James" left me shaking! 1) They both SPOKE ENGLISH! 2) They both were VERY PROFESSIONAL and "knew" their job! 3) Gave me excellent advice. Janet told me that she would be sending out the proper forms. After it turned out the car had not been stolen I spoke with James who was so very kind and understanding. Thank You, Janet and James. Thank you, Geico. I didn't have to "press 1 for English"!!

Persui knew I would not settle for under $5,000. My VA bill was just over Two thousand, my therapist bill was just over $1,600. I suffered for eight month of pain. He keep saying what will it take to settle then I would say you're going to pay my injury bills and he would say, "yes let's not talk about that any more". So when I settled for $5,000, they took the two thousand and the sixteen hundred, out of the $5,000 I only got $1,250. I never would have settled for that. He tricked me. Of course no transcripts are available of our conversation, before we settled.

My wife and I moved and called Geico to change address and remove auto-payment from old bank, the representative said they would get back to us in an hour with new rate info. We did not hear back so in two days, I called and was told "Sorry about the inconvenience and your new rate is increasing 100.00 a month," I replied "Why is that?", I was told "You might hit a deer." I found this funny because I moved from an area that has large elk population to a state with whitetail deer. BIG difference. I said, "If that's the best you can do, I'll find a new company. Our policy was up for renewal and I wouldn't renew." The representative said sorry but that was all they could do. I responded, "Ok, I'll find someone else, have a good day." Then they sent a bill for 162.00 in the mail.

We went to another state for work. While in that state my son who is a resident borrowed my car and got into an accident. GEICO changed my residency to that state for the reason that as my son he should have been listed on my policy even though he has his own insurance and does not reside with me. I now have been trying for over a month to get it back to my home state residency but still unable to do so.

I have a 1987 automobile, less than 3k miles a year. By chance, as geico creeped up ever so slowly in 9 years..every year, for no reason explained, and no announcement... I found I was paying 50% more than another company, and 40% more, with comprehensive added to my new policy at the other company. In total disbelief, I verified personally the quote.. and it was real. I now have comprehensive + liability, and saving 40% over Geico. The anger is realizing I paid more than the book value of the old car...in just my states minimum liability. On one occasion, the comprehensive would have saved me a lot of work and time and money. Was not worth it. Look closely at the different companies, all state, progressive etc.. For me geico was a hoax. "I saved 50% on my car insurance going to progressive." Stick that in their commercials.

On March 29, 2014, our motorhome was destroyed in a fire at the storage facility. After much ado with Geico, as of today, May 22, we are still waiting for them to send the check in the amount of $79K to the lien holder. We have been offered one excuse after another - the check was cut last week, it's in the mail, we made a mistake with the tax rate so you will need to FAX another form to your bank, it's his fault, it's my fault. We are now in default of our loan and are concerned that this will affect our good credit rating. When this is settled, I will not be continuing my auto insurance with Geico.

Geico client ran into my car causing damage to my vehicle. Geico client got out her car came to my car, ask me was I ok and ask me to move my car from the street. I refused to move my car and call 911 and explained to the dispatcher what happen. Geico client got upset with me because I refused to move my car at her request. When the officer arrived, he came to my car and asked what happen which is on camera. I explain to the officer, the officer ask for both license and car insurance. I gave him my information, Geico client had to wait for her daughter to bring her auto insurance information. The officer gave me my information back and told me to have a nice day and I left.

It is 5 days and counting since a Geico customer hit my wife's car and knocked the front end off it. Broad daylight, big red truck and the person who hit me couldn't explain to the officer why they hit me other than they didn't see me. They got a ticket. My wife is Catholic school teacher and missed 2 days work already due to no car. I had to come out of pocket over $350 so far to get her a rental and Geico has no information for us. They say it's in "dispute". We are unable to afford to pay the rental, and my wife can lose her job. To top it off, my wife is 5 months pregnant and this is affecting her health as well as possibly my unborn child. Geico representatives run me around from colleague to colleague when I ask for a supervisor. They say they are transferring me and hang up. One laughed right before giving me a # for someone on vacation. They like to play games. This is not fair to us to be inconvenienced like this. It's not professional. STAY AWAY FROM THIS COMPANY.

Well I'm kinda new to this - still young and not sure how the whole car insurance thing works. But I was shopping around for insurance quotes, came across GEICO as being the cheapest for what it had to offer for me - didn't expect that. So I go through the quote, call them as I wasn't sure if the price offered was for real. So after I get all set up, they tell me how I have to go have photos taken of my car, and I say to them, "Will it affect anything, if I have a little (tiny) chip in my front fender as I hit a water covered pothole in a parking lot last year that cause it to chip a little?" I NEVER turned this damage in as a claim in my previous insurance holder because it was so little amount of damage - wasn't worth it and my dad could fix it.

First off, the adjuster is uncaring, argumentative, and refuses to listen. His arrogance is somewhat annoying especially after an accident. I have a 2012 Nissan Rogue. Everything from the front of the car to the back doors was demolished by a herd of deer. I believe I hit all four deer and I in fact killed two in the strike. His initial estimate was about 6 grand lower than our private adjuster. He was rude about it when questioned. Geico came and picked up the car without asking me where to repair it. I assumed they were just towing it to an adjuster.

My truck was stolen and recovered while out of state. The truck is damaged with a lot of damage. After the IN House GEICO adjuster looked at the truck and wrote an estimate they have decided to have a SPECIAL FLORIDA CLAIMS adjuster investigate ME! Still stranded without a usable truck nearly 3 week now and have NO IDEA when and what will happen next! Rude, short answers and NO E-MAIL RESPONSE! I have tried to get a COPY of my current insurance policy for days! It was in the truck when it was stolen and gone along with everything else when it was recovered!

I was rear ended by Geico policy holder, the claim examiner said that I was faking a back injury but 2 different doctors examined me and said the same thing. She said that the injury that I have could never had happened, even though I was rear ended. The examiner denied my claim and put false information in the denial letter, things that did not happen or was said. In the beginning, she started calling me to see if I was okay and then she turned into Dr. Jekyll and Mr. Hide when I sent her a proposal that she said was a demand.

I insured two cars with Geico. One was involved in an accident and Geico was readily willing and able to give the driver of the other vehicle, the kitchen sink. They did no investigation and were not planning to do an investigation. The agent assigned to the case was rude, arrogant and surly. When I tried to report her, Geico defended her and did absolutely nothing to message me, their customer. A few months later, they apparently investigated me and determined that my driving activities appeared to occur downstate and my policy was opened in upstate New York. They were going to raise my rates from $235 a month to $685 a month and were planning to deduct this from my checking account. I stopped that and found other insurance. I also received a call from my friend, a Geico customer, who was in the midst of a hit and run scam. Geico was placing the onus upon her and refusing to investigate the fraud. Apparently, they are poised to issue the scammer a check. This company is not on your side. The result will be increased rates for my friend.

My first no-fault car accident was on 02/08/14. I was rear ended and informed Geico that the car did not feel right and it had mechanical problems. The adjuster refused to look at it, and I was contacted by his supervisor that then explained that there is "no possibility of a problem when rear ended". I did not agree. On 04/20/2014, my car lost control for no reason and went into a spin. I hit a guard rail head on, and then the back hit the guard rail. I ended up blocking the parkway. The car did not hit another car, nor was I hit. It just lost control. Geico promised me $8794 - $1000 ded. I was supposed to pick up the check on 04/25/14, but I did not have the title.

I was hit by a man driving his RV while sitting in a grocery store parking lot. He had 2 huge dogs in the windshield of his RV and couldn't see where he was driving. When I turned around to see what had happened and saw these pit bulls laying in the windshield - I took pictures b/c I couldn't believe it! 6 months later - my personal insurance has paid the $3000 medical that they will cover, but once I hit my PIP then GEICO is responsible to pay the remaining portion. Still waiting for that to happen. GEICO has been the worst company to work with. They have intentionally dragged their feet in taking care of this claim. I've tried MANY times to contact the agent assigned to the case & he feeds me the same line of crap every time - saying it just takes time to settle these matters.

On April 5th, GEICO's customer (Robert E. ** driver's license # **) failed to yield to the left and caused a vehicle accident in Columbia, SC. My car was a total loss and could not be moved. Police found him at fault (contributed to Collision). He paid the ticket admitting responsibility. GEICO has offered to pay only 70% ($4,005.35) of my car value, has not given me a rental, and has asked me to move my car so they don't pay storage. I am asking for the full value of my car ($5,721.93), loss of use, refund of the rental I used to come back home, and any other associated cost that I have incurred.

I live in MA, and I wanted to get a quote for if my daughter lived with me instead of my wife and was on my Geico policy instead of her insurance. When I tried to get a quote, they automatically added my daughter to my policy and increased my premium significantly. Then when I tried to remove her, they said they couldn't and I had to get verification from her other insurance company that she was covered. This may be a MA law, but their website should not just automatically add a person when you're trying to get a quote. It took me hours to straighten this out, and it was a huge pain. The customer service was terrible!!!

I had Geico over 4 years ago and called in 2/2014 to get a quote and was going to start the policy, when I noticed that they had taken $494.00 out of my checking account and the quote was only $127.00 to start the policy. I immediately called them and they stated it was for a previous balance which I did not receive anything stating same and then they sent me a letter - I was not approved for the policy. I contacted them on several different occasions and to no avail - no response. I then contacted my bank and was advised that based on visa laws, Geico can do that. I now have to get an attorney and file for the funds back.

I paid for auto insurance for almost 19 months. It was directly taken out of my bank account. Then I was hit by another driver and she was at fault. Geico refused to cover me. They said that I was not insured. How can they get away with that? They did and it has caused so much damage to the effect of not being able to buy insurance for less than $450.00 a month because it caused a suspension on my record. I am a single grandparent raising 2 boys and this so-called Insurance Company has ruined my ability to take the boys to any school activities, sports, etc. I am tired of large corporations taking advantage and getting away with it. Help!

My son (stationed @ military base in Washington State) purchased a 2008 Chevy near base & insured it with GEICO. He has not even owned the car an entire month yet & had to call home seeking money & advice. He can't afford his NEW rates with GEICO & the car payment & worries he might lose his car while struggling to pay GEICO's premiums (he is on a 12 pay plan which I never heard of). To add new vehicle to policy from April 10th until June 26th when current policy period ends, my son will pay almost $3,000.00. Premium before all the so called discounts $4,090.90!!! We got a quote from a competitor & can get the SAME vehicle covered for $1,000.00 a YEAR versus $6,000.00+ year for GEICO's affordable (LOL!!!) coverage. I advise everyone to avoid GEICO and their FALSE CLAIMS of SAVING MONEY!!!

After selling my car, I contacted GEICO to let them know and cancelled the policy. They proceeded and gave me a small refund. Two months later, I found that my driver's license had been suspended due to GEICO informing the state agency that I had no insurance. What is this about? Unnecessary for a client that during 2.5 years never had a single claim.

I took a policy with Geico in Florida (which became my primary address and had license and registration there) as I was spending a great deal of time there after buying a condo in Singer Island Fl. and wanted to keep my old car down there (never drove it from that area). The representative sold me a $400 policy that he said could be put on hold or "storage" with no or lower fee prorated based on how much time used. I was to call with mileage when going back to NY.

GEICO tries to milk me out of every dime. Every six months my premium keeps going up and no reason is given. I get quotes from other insurance companies which are far less. I have just cancel my policy with them and other consumers to beware.

I switched insurance companies a year ago. I got a quote from GEICO that was 10.00 a month cheaper. GEICO is a Scam!!! Please Do Not consider using them!! After my Son was in an accident, I was informed that I had the bare minimum of insurance! Lost $10,000 Jeep, no one in my cars medical was paid and I have been treated like garbage!! If you get a quote from them, DO NOT USE GEICO INSURANCE!!!! SCAM ARTIST!!

I greatly regret my poor decision to get an online auto quote from these foreign spammers, as the quote was more than I now pay. Premiums are quoted by short term amounts for annual policies as a marketing ploy, and ever since then my spam, which is relentless and designed to be unsubscribe proof, with hidden screens and undeliverable email messages, has increased by a factor of 10, sent from unrelated "companies" such as notices of local sex offenders, credit scores, life insurance, etc. Anyone supplying their email to these bums has their info sold to "marketing associates" and checking your inbox will never be the same. Greedy corporations are strangling freedom worldwide. Geico's site has reviews seemingly only by lizard-like relatives, all 5 stars - what a surprise!

I will do my best to let everyone I know or meet that they should not insure with this company. They are famous for giving you the runaround and then not paying claims that their insured has caused.

GEICO failed to send me a refund after cancellation of my policy. My name is Cristina ** and I am organizing a 2 billion dollar class action suit against GEICO for all their fraud that they have committed against their "customers". If you wish to add your name to this class action suit, email me at **.

I was unable to provide the certificate from China. I asked the sales before they all said it's fine and no worry, then they just canceled my policy right away!!!!!!!!! GEICO SUCKS, DO NO BUY INSURANCE FROM THEM!!!!!!!!

Please people cancel your policy with GEICO. Don't get fooled by the LIZARD commercial. Don't get fooled by the cheap rates... My friend had an accident with another Geico party. My friend is now Paralyzed and in very critical condition. GEICO is not paying for medical bills nor for his brand new motorcycle. STAY AWAY FROM GEICO. BAD BUSINESS PRACTICE. STAY AWAY...

The people you speak with on the phone are NOT licensed insurance agents. Their supervisor is. They are famous for selling lower limits which could put you in a pickle if you get into a serious car accident. Know before you buy! Protect yourself.

My son had the the right of way. Starting out from standing at light as soon as it turned green. Hit a car that did not have the right of way. Other driver turning left after green arrow had changed to green light did not yield to oncoming traffic. Geico found my son (their customer) at fault due to lack of evidence and because car in lane next to him did not hit the car who failed to yield. Geico paid to have the other car fixed. My son's old car (no collision coverage) remains unrepaired. His liability coverage has been increased $87 for the next 6 months.

I spoke with a Geico insurance agent about a car insurance policy. No accidents, no claims put into car insurance since I don't know when? (20 Years). Did have some comprehensive claims; a deer hit me and a tree fell on my car (really). I was interested in Comprehensive only, no collision. He went over all the coverages and limits with me. Agent gave me a quote, asked if that included rental car coverage for a comprehensive claim. "Oh, I didn't think you needed that since you aren't getting collision." Alright? Added the rental car coverage in to the quote.

I ask an agent to speak to her supervisor. When the supervisor called me back she immediately went into defense mode. I ask her several times can I speak? CA can check the phone records and see how irate she was as if it was her car that was hit. All I want is my car fixed.

I submitted a claim on January 14, 2014 for a collision. Nearly 4 months later, I have not even been able to speak with the adjuster. What kind of service does that? Yes, Geico can be cheaper, but their service is completely inefficient. With all the time I have already spent trying to follow up my claim, I have already lost more money than the one I saved for switching from AAA to Geico.

I just don't get it. Okay Geico was the lowest priced insurance when I was shopping around, but since then every 6 months my rates keep going up? Knock on wood, I haven't received any traffic ticket of any kind and haven't been in an accident. I called every time I get the bill and ask and they say it's because I am in a high risk area and that due to cost. But why me? Why not raise the people that have accidents? I guess I am subsidizing them with my money, not fair.