GEICO Reviews

I have had to call in 8 times this month. First off I have been with them for 1 year and never had auto pay come out of my account. Second when I was asked I said no to the customer service rep. then no 4 times to an automated service. Then they took the money out of my account unexpectedly. So I called back in that day, and they closed my account when asking for the automated payment to be removed. Then I call back in and they fix that and send me a second bill and a cancellation notice if it is not paid.

I got stuck on the Bronx River Parkway in the rain, and Geico would not come get me, said I did not have road side assistance when I specifically sat on the phone for over an hour adding it to my coverage. They also stated they cannot come get me because it's a rule, they're forbidden to go on the parkway. The outcome. I’m changing insurance companies, every geico insured person I know have issues with them. They want your money for lack of service!! They have money to promote on television but no money to provide service to their clients.

My 1971 FLH Shovelhead was stolen. Geico says send pics, gives price as $4200. We disagree and we are told to find ads in our part of the country which is Central CA. Nada and Kelly Blue Book they won't accept high 17000 low 10000. We send in more ads. They say one is ok but can't accept because ad says showroom condition. I get a appraisal from a Prior owner of a Harley dealership for over 30 yrs and once owned the bike and his appraisal is 11500. They get back to us and say they raised the condition from fair to excellent and that they added 500 to the payoff. This brings the total to $4700. We get a letter from them stating how they arrived at that # and they are going from 2 ads in Texas. We live in CA. We have rejected this offer also. I paid $10000 for this bike. Something just doesn't feel right about the way they are handling this claim. What should I do????

Geico does not care about their customers and they will not take care of you. They tell you lies and make empty promises. They are the worst insurance company EVER!!!! They should be shut down.

Very poor service. No wonder why they give such a cheap rate. They never want to pay out claims. They treat their customers as criminals when it is a time to pay claims. They use customer insurance premiums in advertising, not to pay claims. No one in this country can beat their price, but is it worth it? Is my car really have a full coverage?

Cheap insurance!!! That's probably the reason we get a cheap service. Will switch to State Farm. Worst service ever!!! :( Got into accident, luckily not my fault. State Farm took care of everything from repair to car rental.

First, I made a payment two days late, out of my account, and they said since one payment was returned our policy was in cancellation even though they still received their payment. The supervisor said there was nothing they could do to change that, and that we had to pay 20 dollars more for a return. Then the next payment comes and they take the payment out of the wrong account (my account), keep in mind our automatic payments have never come out of this account. Then I get an email that our policy has been cancelled. I called and talk to a supervisor, who said that they were really sorry but we need to pay 200.00 to restart our policy and pay 30 more each payment. I said this was their fault and we wanted the policy turned back on to the way it was. She said sorry and wanted to know if we wanted to pay with debit or credit. They were unable to produce a recording of my conversation prior to verify if in fact the right account was verified. She also said that they always verify accounts.

I have used Geico for years. When I purchased my new vehicle, I debated on switching insurance companies. I am so glad I decided to stay with Geico. I was hit head on by a teen age driver with cheap crappy insurance. They are trying everything to deny liability. I called Geico to report the incident and tell them some of my hardships caused by the other company. Geico stepped up and called the other company, got caught up on the situation and then called me. Afraid I couldn't afford my deductible I ask them to not do anything. Now what they are doing is basically fronting all the costs of moving my truck and repairing it. They are also taking care of a car for me even though I don't have rental reimbursement while my trucks getting fixed. They then are going to go after the other insurance company for all the costs. I couldn't be more thankful and impressed. Some of these complaints must be from people who have never dealt with a cheap insurance company like the general because it is awful! I couldn't be happier with Geico! I don't know what I would've done without them!

Making a claim, easy. Friendly, recorded it all, SMOOTH SAILING :) No estimator in my area... a little harder to work out but the tow company was paid by Geico. OKAY :) Having my adjuster call me back... a joke. She would call at 10:34am and not leave a voice mail. I am working and unable to answer my phone - I call her back and she is unavailable every time. Asked for Geico to contact the AT FAULT driver to cover my deductible - says it is "not their place" and tells me to do it. FINE.. I will do it. But shouldn't you want to make YOUR customer happy? As long as Geico gets its $1,000 - why wouldn't they (an insurance company) call another insurance company to talk.. INSURANCE? No one seems to have any direction there. I typically do not rant.. but this has been a stressful H-E-A-D-A-C-H-E... all because some idiot didn't want to wait 45 seconds while a car made a left hand turn.

I am sad to say that I have to write such a raunchy review on Geico Insurance, but I am just appalled at how unprofessional they handle their claims. I was recently involved or I should say I witness to a woman that lost control of her motorcycle in front of my vehicle, near my local grocery store. I willingly helped her up and asked her if she needed any assistance. She said no, she was fine, just a little shaken up from falling off her bike.

When I recently took my vandalized car into the GEICO-insurance-corporation-approved body shop, I expected good service. Little did I know after four weeks of dealing with the satisfaction-guaranteed body shop and the on-site insurance corporation employee and returning six times to the body shop, they finally got it right. The destroyed side-view mirrors were replaced twice with used, sun-damaged mirrors, then finally with new mirrors. The body shop guy said he did not see the bad mirrors. Both of these guys also missed the five small dents (must have been the vandals fist-prints) and the broken front light. The body shop guy said he did not see the five roof dents.

Had a claim due to another driver damaging my car. I had to drive to a Geico claims facility to get an estimate. During the estimate the adjuster strongly suggestion I use their repair facility. I wanted to use a different repair facility where I had great service in the past. After taking my car to my choice, Geico kept them waiting for 7 days to approve additional damage found when parts were removed for the repair. My repair facility told me Geico did not respond until the third contact. The damage to my vehicle involved the front bumper and grill. This was supposed to be a 3 day repair. Because of Geico, it was almost 2 weeks before my car was repaired and returned to me. I assume that this was a punishment for me wanting to use my own repair facility. This is not a good way to do business.

Why Geico won't replace 16 year old's wheelchair. Drew ** is a 16 year old with cerebral palsy. Last month, he was attempting to cross the street (in the crosswalk) when he was hit by a car. Thankfully, he is okay but his wheelchair was completely destroyed. Now, his insurance company is refusing to replace it. This is PATHETIC ........

My car had 2 to 3 accidents. The damage was severe. Worth totaling the car. I had done several days of car rental also. My case was reviewed by several people in different states. I was never paid for my rental, total loss and nothing was paid. Every time the time to settle the case, some excuse was given not to pay. My 45,000 worth of car, they paid almost nothing and now I have 31,000 worth of debt and I have to file bankruptcy. Useless, worthless insurance adjusters and all.

My husband and I were policyholders with GEICO for over 15 years. We decided to get a new policy with Esurance due to GEICO increasing our rate to almost double what we were paying for an accident resulting in a loss of less than $1,000. Our premium with GEICO for the month of August was paid in full and requested the coverage start on August 31, 2014 with Esurance. I still wanted to really keep GEICO, but the premium was too expensive. My husband and I had discussed separating due to personal reasons and I wondered what the premium would be if I kept the GEICO and he went with Esurance should we separate. I had not cancelled our GEICO policy at this point since I still needed to the coverage until the end of the month and I had already paid it.

GEICO conspired with the Mercedes-Greenway Dealership not to repair my SL500 as per policy standards. This is the worst case of insurance fraud anyone can imagine. I have written proof of lame reasons GEICO used not to pay for related damages on my vehicle. I am seeking damages. GEICO has denied all supplements thereafter, and my car remains un-drivable.

When I first insured my car with Geico the price was fine. Then when it was time to renew, this is every 6 months, they kept increasing my premium even though I never filed any claims. I questioned them and received the reply that it was due to an increase in claims related costs. Fine. Why am I paying for that? Shouldn't it be your rate goes down when you don't file a claim. Instead Geico charges everyone more, even the good drivers because of the bad drivers they insure. This company isn't what it claims to be. I am now insured through Allstate and the premium for 12 months is less than the last premium Geico gave me for 6 months.

I call the adjuster in my claim because I want to know what they paid to who and the adjuster just refused to give information about it!!! Really??? It's my policy, my benefits and I have rights!!!!!!!!!!!!!!!!!

Filing the claim was super easy, claim center always answered my calls and were very polite and helpful. Accident was hit and run, not at fault, full converge, ruled a total loss, car was fully paid off, clean title, no dmv tickets. Makes you think it would be rather easy to get the check from Geico. WRONG. Going on a month and still dealing with the adjuster. They give you the line that they will return your call within two hours. It's going on two days since I last left a message with the adjuster. And still no call. Run from this company.

I was involved in an accident in May with one of their insured and to this our case has not been settled. P.L. has the worst attitude to be a insurance adjuster. We have to call her and when you call, she is always NASTY. My advice is anytime you are involved in a automobile accident with one of their insured, get an attorney ASAP. Do not deal with them, they will try to pay less as possible. I wouldn't even get a policy with them, just AWFUL.

Geico is terrible and don't look out for the interest of their clients, just their pockets! They terminated my insurance policy due to an accident I was involved in. Despite it wasn't my fault and the other insurance claimed full responsibility.... now I am stuck since other carriers are very expensive.

Geico isn't a horrible company although I have yet to test their mettle with an accident but I've found they're very tight with their discounts. Don't fall for the "take our defensive driving course" (NSC) and pay off the $20 fee with discounts including all the other drivers in your household. Don't fall for it, they'll give you one discount for $5 every 6 months no matter how many drivers take the course and pass. It's simply not worth it.

My car was repaired and a series of issues ensued. First, the headlight was replaced with an aftermarket headlight that was not KAPPA approved. When I went to have the bulb replaced since they put in the wrong bulb, the entire headlight had to be removed (so all the trim and molding had to be removed) and put back in after the repair. The headlight is so ill-fitting that you cannot get a hand between the light and the rest of the engine compartment components. The accident happened in the fall. As soon as summer came, the entire bumper chrome strip crumbled.

I recently tried switching from Progressive, back to Geico, after a few years away from Geico. They lured me in with a really low quote. 2 days after switching, I get an email from Geico that the rate is drastically increasing because of something found on the motor vehicle report. I called immediately to find out what increased my rate. The CS rep advised it was for an accident in 2012. I replied that my wife and I have not been in ANY accidents (fault or otherwise) while driving, or involving our own vehicles, since teenagers (we are 35 now). The CS rep put me through to an underwriter for our State.

I was involved in an accident where I was hit in my new vehicle and the other driver took off. Geico refused to pay my medical injuries and the claims adjustors were just plain rude, acted as if I were bothering them, would only respond to me via text or email. Every time I finally got through to their claims department after about 100 prompts, I would simply be sent to voice mail. So basically you're only paying for the piece of paper they send you in the mail to show you have insurance. You buy insurance to protect your investment not just for the piece of paper they provide you with. If the price seems to good it's usually for a reason. Claims are absolutely horrible!

I had a uninsured/hit&run claim Dec 14 2013 and the claim is still ongoing. The adjuster didn't have my car sent to a shop for diagnosis like he said he would. With the end result of my car getting towed to a lot and every time I call them which I have literally around 70 times since the incident if not it's the same responses, "we aren't responsible for diagnosis of your vehicle, it's your responsibility" (and btw I have full coverage) "you can only handle this with your auto adjuster, I'm sorry". And after I explain to them that I have and nothing's being done, they just say that response over and over. Me and several American Sailors aboard USS Dwight D Eisenhower are having this problem... it is such a stressful situation to deal with on top of the stresses I have already. I have no idea of what to do... they are just trying to give me a partial claim but I refuse to accept it.

On Sept 13, 2014 while driving my vehicle my stepson was struck by a Geico insured driver. It was clearly the fault of the Geico insured. The police report stated that (1) It was a noted that the Geico insured driver was reported as an erratic driver one half hour before the collision; (2) The Geico insured driver stated that he was en route to the hospital due to an anxiety issue after being at a birthday party; (3) The Geico insured driver was cited for driving on the wrong side of the road. I carried no collision coverage on this car with Nationwide. As of September 29, Geico has refused to accept liability, as my demolished vehicle had been in storage for over 2 weeks. Geico should be thankful that their irresponsible driver didn't kill my stepson in this accident. Instead they are fighting me over 14 year old car that's worth maybe $1500.

My car got a hit and run at the rear of my car leaving the window broken, car dented, flat tire, the unstable electrical control, and suspension issue. When I filed claim, Geico tried to classified my car as total and only want to pay for 2/3 of market value. After more inspection, they agree to repair but only part of it. They were trying to save money. During the repair, they decided not to cover the window repair either and leaving myself to pay for it. When the car got out of the shop, I found out that the car couldn't be locked. The inexperienced worker messed up the locking system. And when I confronted the Geico agent, he didn't want to honor the issue saying it is not accident related. Geico is obviously scamming people's money. Insurance is about protecting the unexpected. Instead of honoring the insurance, Geico make their clients a cash cow and double victim. DO NO GO WITH THIS COMPANY. THEIR PRACTICE SHOULD BE INVESTIGATED.

So far I was happy with Geico until I had first claim with them because of one accident. Usually if you run into an accident, then you feel fortunate if you have insurance, but in my case I felt why do I have insurance or why do I have Geico. Here is my story:

The worst experience with customer service. Called 7 days in a row to find out why they cancel my insurance. No one really knows what is going on. No one can answer any questions, no supervisor ever available and no one calls you back. STAY AWAY FROM GEICO!!!! NIGHTMARE CUSTOMER SERVICE!!!

Beware, they check your credit reports. I had a score of above 600 at the time I tried for this insurance, not great but not horrible. However, since when car insurance goes by your financial credit??? We had no accidents, no tickets. One minor fender-bender where no one was hurt and before that nothing for ten years. Don't pay attention to the stupid commercials. Go with Liberty Mutual. They are a nice company. The rates are not great either. Two times I priced with them over the years and they were no great bargain at all.

They are not advising people that in California if you sign up for automatic payment using a checking account that you can save 4.00. I was told by customer service that it's listed in the packet that has lots of fine print showing this discount. On the web site it lists it only in one part of the automatic payments sign up at the bottom, in fine print of this discount. So if you sign up at through a rep they might not mention this or advise you to only sign up for automatic payments using a credit card. It seems they are trying not to make it too clear of this discount in order to make some extra cash. Another company trying to pull one over the little guy.

We got homeowners insurance with GEICO in 2012 with $851. When it was time to renew the policy (I feel this whole process of yearly renewal is an excuse to rip the customers of, as far as I remember policies remained what you signed up for) they increased the rate to $1175 in 2013. This year the rate went up to $1374! This is a joke right? In two years they increased the rate by $523? Why and how? When I called to ask them they gave excuses about policy changes and inflation and value of the property change etc?

My husband was hit by one of their clients at an uncontrolled intersection. The police report clearly shows their client was at fault and she was also cited for failure to yield-causing the collision. I will NEVER do business with these crooks!!! GEICO is the WORST insurance company!!

Geico is cheap. They use junkyard parts and I've been without my car for a month because they don't want to pay the auto body shop. I will be sure to tell everyone not to go through you. I have 14 friends in the process of dropping your sorry **!!!!

A Geico-insured person rear ended my car causing minimal damage to my vehicle where they did not minimal repair to my car but my 98 lb wife had back pain an hours after. Getting treatment from a Chiropractor, the first one provided no relief of symptoms so my wife found another and was getting better. Then based on the damage to my vehicle, Geico sent a letter to my wife and told her she had NO injury and that they would not pay for any treatment. First off how can they assess pain like that? My kids had sore backs that cleared up within a day but my wife's was acute caused by their insured. Geico is NOT an honorable Ins. Co. and I would urge anyone in a car accident with a Geico-insured to seek Legal representation counsel so if an injury is involved and you can recoup damages! I would rate my overall exp with them as a (0) but that is not an option!

On September 3, 2014, I was rammed in the back by a person who like I am is insured with GEICO. I just received a call from the claims adjuster stating that they would be handling my claim. First, she tried to tell me to take my car to one of their body shops at Sterling McCall Nissan. I told her that I need an estimate and I would be taking my car to BMW for repairs. Then she want to discuss my personal injury claim and said that she would be setting $500.00 aside for my hospital visits and any personal injuries because she wanted to resolve the personal injury side of the claim.

I turn left with green arrow, when I was 70% of my way and the witness started to go. When I were in front of her, she had green light, and she slammed her brake, she stopped but the girl next to her hit me, because she couldn't see me. The witness said to me: Your light turn red very fast. And when I got hit, she was 20 feet away from her white line. And she tells Geico insurance that: "that girl ran on red light, I had my green light when she made her left turn. It took me 5 second to be in front of her, and with that 5 second, she got green light and go 20 feet, and HAD to slam on her brake to avoid me".

I was rear ended by another driver who has a different insurance company. I contacted the Geico from the scene of the accident. My two children and I went to the hospital after the cops were done with their report. I faxed a copy of the accident report to Geico. I felt uneasy by the way I was spoken to by the insurance adjuster so I retained an attorney. Now, over 3 months after the accident, Geico is refusing to pay my medical bills until after an examination under oath. I submitted the accident report 3 additional times because they said they had not received it. My children and I were taking a precaution by going to the hospital.

In August, 2014, I was reviewing both my home and auto insurance policies that I had with Nationwide Mutual. Now, I had been a loyal customer since 1972, but the rates I was being charged seemed to be twice the amount I was able to research online with the majority of Insurance carriers in Pennsylvania. I decided to request a quote from Geico, since they are part of Berkshire Hathaway, and they had a pretty good AM Best rating.

After a 4 day family camping trip, my mother- and father-in-law left Shaver Lake CA to go home. They filled up for gas and realized there was something wrong with the brakes on their motor home which they have full coverage on through Geico car insurance. So they also have roadside assistance which comes with their coverage. After sending the rest of the family home back to Bakersfield California approximately a 3 hour drive thru call insurance expecting to be home in time to work today, they broke down on the side of the road approximately 2 PM yesterday September 1, 2014. Now on September 2, 2014 at 8:47 PM, they are still on the side of the road!

In March of 2013, I got pulled over for driving without insurance... I was paying my insurance every month. In the state of CT, you cannot drive without it, so obviously my car got towed (luckily to my house). The next day, I went down to the GEICO company and told them what was going on. They assured everything was back to normal and I had insurance again... A week or two later, I got pulled over for the same thing... At this point, I was very upset... but they let me go with a ticket or warning... I don't remember.

I was involved in an accident with someone insured through Geico. Geico assumed liability for everything. I got a rental car I paid out of pocket. I called them before I got the car to confirm they were going to pay for it. I had the car for a week (the time it took to fix my car). When I submitted the payment receipt to get reimbursed, I only got paid for half of it. Supposedly, Geico estimated the repair time was only going to take 4 days. I dropped my car on Tuesday; the body shop worked on my estimate that day and sent it to me for approval, which I did that day. They started working on my car on Wednesday. The 4th day should have been Monday because they don't work on the weekend. Somehow they didn't have my car ready until Tuesday afternoon. Geico only paid me from Tuesday to Friday. I was never told by Geico (even though we were in communication all the time) that they were only going to pay for what they estimated. I called them, and they said they couldn't do anything about it.

I've been with Geico for 9 years. Always made my Payments and never been in a car accident or ever received a speeding ticket. June 1st, 2014, I was rear ended. I submitted all paperwork on a timely manner. Since the accident I've been on disability and Geico has treated me so badly. They delay on payments and keep asking me for paperwork that I already submitted and later to be told they located them which delays my payment to pay my rent and eat. They deny medication bills because their physician believes I don't need it without even seeing me. Geico tells me they mailed out my check on tenth of the month but come to find out they mailed it out on the twelfth.

I utilized the Geico website to obtain a quote to see how much it might cost to add my son to my auto insurance policy. I added my son's information to the forms and then received a quote on another page. On that page, there were two options. One button said, Finalize Quote, and the other options said, Save Quote. I clicked on the Save Quote button because I wanted to save the quote and compare it to other quotes. I was then taken to a page that said my son had been added to my policy and that my six-month premium would increase by $500. I saw no language anywhere that indicated that by clicking the Save Quote button that I was purchasing anything.

We insured [GEICO] a car for our granddaughter. Well a year later, the car's engine blew so now there's no car so we cancel the insurance. She does not live with us and she will be getting a car on her own. She is now 23 years old. Well me and my wife have a 2014 Equinox and pay $900 a year. Now we found out that GEICO put my granddaughter on our insurance, now $2400 a year, and telling us they can't help us. Sounds like they read right out of a training manual. Spent 3 hours on the phone with same reply. They said she needs to be insured. But she does not or never has driven our car. We will be canceling GEICO. They just moved her on our insurance with no notice and will not take her off.

My wife drove her car into the gas station and parked while waiting for the SUV fueling. When he's done, he's backing up and my wife honked him a few times but he didn't hear or see and hit my wife car on the side near the headlight. Wife came out, took some pictures of her car and his car and exchanged the paper works. He said sorry that I didn't see her car. I then called GEICO to report a claim. I sent them all the pictures that the wife took and they said the agent will contact us soon. The Claim agent that they assigned to my wife case never called us for more than 1 month. Therefore, I decided to call him and he said other insurance is investigating so we have to wait. I called again today which is 2 months now and he still said the same thing and there is nothing we can't do. I asked the agent if it takes 1 year or longer, that mean my wife car won't get the money to fix it and he said "YES". I was with AMICA insurance for a long time and they are kind of expensive but they are the best on claims and customer services. I was so stupid to change to this GEICO to save some money and it cost me a lot more to fix my wife car (BENZ). Good Luck to those who try to file claims with this GEICO company because you won't get it.

I am offended by the new commercial Geico put out about being there for military and veterans. As a military member who was a geico member for over 2 years, they screwed me over. When I was sent on a mandatory temporary duty assignment, they required me to change my state for car insurance. This resulted in Geico Doubling my insurance payments! I am 26 years old woman with a perfect driving record, a military officer and I lived 2 miles from work. I was forced to pay a bunch of ending contract early payments when they forced me to leave the insurance company. In conclusion Geico does not deserve to be able to lie to the public in commercials about doing anything for military members. They do not!

Started an account w/Geico -- on Sunday cancelled on Monday -- they stated the refund would take 3-5 days. 7th day still no refund -- can they help -- "no ma'am sorry our records show it's been refunded." Contact the bank -- no sorry no refund. Thieves -- be very wary. Lots of documentation -- guess I'll try the consumer reports on the news next to shame them into a refund for insurance they didn't provide!!

I started basic coverage with GEICO in February for a 1997 vehicle I owned. They charged me 154 a month. During the call to get my policy I informed them I had a different mailing address from where I reside. Everything was ok. People told me I was paying too much. But I was determined to finish my 6 months with them. In mid-March my sister received a bill from GEICO for my vehicle. She accused me of identity theft. She even went to the cops. GEICO claimed their computer mistakenly created a policy with for my sister because we shared similar names and mailing address. They corrected it only to cost me over 30 dollars more a month. I begun researching other insurance companies. I switched to Nationwide for 80 dollars a month and that includes Roadside Assistance. I have a good driving record with no accidents or tickets. GEICO sucks. If you look for insurance shop around before going with GEICO.

Offer from Geico is $2,000 to $3,000 less than minimum to replace my truck. I have witnesses that can verify that I spent over three months looking for that truck and paid the price to have an exceptionally beautiful truck. Although it had the normal nicks and scratches, I was constantly told it was a nice truck. Almost monthly someone would ask me if I would sell it. I never considered saying yes because I know that age and mileage are not nearly as important as care and good maintenance on a truck that old.. As an example I replaced the transmission and engine with new Mr. Goodwrench units.

I have been automobile insured by Geico. I have a co-owner of my vehicle whom is also on this full coverage policy. Payments were made on time and no claims have ever been filed.

After reading the reviews here it appears Geico is scamming and tricking customers. They played similar games with me. I have been a customer with them for close to 10 years. I was late on one payment and they cancelled my policy. I have been sick. So I call to get it restarted and pay them and they tell me I cannot have immediate coverage. They refused to be flexible with me. I wouldn't be able to drive my car until the next day meaning I would have to miss medical appointment. I actually started crying. Now I have to wait 3 more months to get back into this specialist and live in terrible pain.

Geico was the first and only company I had ever insured with -- until recently. My first policy with Geico was for $105 a month, and it included everything. (The car is financed.) Five years later and experiencing financial difficulties, my policy lapsed and was eventually canceled. When I had straightened everything out a year later and could finally afford to get my car back on the road, Geico wrote me a policy for $291 a month, and their explanation for it being so high was that I had left them, and had I stayed with them all that time when it was impossible for me to do, then I would have gotten a better price. In other words, Geico was charging me a break-up fee -- in the form of a policy nearly 3 times more expensive.

I just experienced the same thing when a Geico customer backed into my vehicle's driver side door with the corner of her car. I did not have collision, so Geico sees they have leverage and wrote their liability letter stating each letter was 50/50 at fault even after I submitted photographs blatantly falsifying their findings in their initial liability letter. They even stated One reason I was at fault is because I should have put my vehicle in reverse to avoid being hit by their driver (this was stated by the claim examiner on a phone call with me two days ago). I am submitting a complaint with the Department of Commerce in my state.

I was with Allstate for 25 years, thought my rates were a little high. Started shopping around, and most companies were a little less than our current Allstate policy until I contacted Geico. They were HALF what we were paying @ Allstate. So we of course switched. WHAT A MISTAKE! We did all the over the phone information on Vin numbers on the three autos, and lien holder information. Then the same thing came in the mail. We did all the paperwork they requested.

Been waiting on a check and Geico claims has been just horrible and their attitudes make me sick!!! Wish I could give them zero stars.

Geico charged me for 4 months for a vehicle and driver who was never on my policy. I have only one vehicle, not 2, and only 2 drivers, not 3. Very upset about that. Will be transferring to another company very soon. Their loss.

I had Geico for way too many years (18). They kept raising the rates for no reason. Worst of all was when a Geico employee ran a red light in a Geico owned vehicle. The police cited her as at fault. Geico promised me lifetime warranty on the $11,000 in repairs my car needed. But when some things were discovered as "not to code" they have refused to honor their warranty. They do not answer calls and do not return messages. To make it worse, on a nationwide insurance database they had listed that the accident was my fault. When I found this out I started searching for a new company. Found out that Consumer Reports gives Geico a rating of D!! All the other companies I have called have prices are nearly half as expensive. Wish I had done this years ago.

My father passed away in March of this year & one of the things he left me was his Dodge Charger that he absolutely loved. When I took over the car, it needed a lot of help. So after $5500 later, the car now looks like something my father would have been proud of. So, in early July, I noticed 3 chips in the windshield & I called Geico about my glass coverage. I am told to schedule my repairs through Safelite & they will pay for it. I always see the Safelite commercials about them repairing these kinds of damage.

I use Geico as my car insurance company. In April 2014, I contact them because I run over a piece of concrete on the road and I scratch the bottom of my car. They told me I can file a comprehensive claim and my policy Will not be affected with an increase or something like that. The damage on the car will cost me about 700.00 dollars, my deductible was $250. So they told me that being a comprehensive claim, it will not affect the price of my policy. So I filed the claim. Yesterday when my renewal time shows up, the price of my policy jump from $637.00 to $1317.28. That's double of what I was paying. So be careful with Geico. They lie to me and now they are charging double of the price.

I had a car accident last year July '13. It was not my fault. I'm still waiting for medical help. I have 4 herniated discs due to the wait. I have not been able to work full time thanks to that and I can not walk. For saving money I'm like this now. Thanks to Geico.

I had a cancellation which I paid to reinstate. I informed them I had sr22 insurance, they said they did and then I noticed the auto draft did not get taken out so I called and because they did not add my sr22 back to my policy, I have to pay my whole premium or pay to get my revoked license back. I called and said I wanted to report the lady whom said I was ok and said she contacted the DMV that my insurance was paid. They refused to let me report it. Very bad customer service and they misinformed me.

I have a 2008 Chevy Cobalt. As I'm sure you know, there is a recall on this particular car, regarding the ignition switch. "The vehicles are being recalled because the faulty ignition switches could inadvertently turn off the engine and most of the electrical components on the vehicle, as well as disabling the airbags. The problem occurs if the ignition key is jarred or a heavy key ring causes the ignition switch to be moved out of the "run" position. The problem also may occur if the vehicle goes off road or experiences some other jarring event, according to GM." Several weeks ago, I returned to work from leaving to eat lunch. When I pulled into my regular parking spot, I was unable to turn the key from the on position, thus, leaving me no other option but to leave my car running.

Our son had a brand new subaru - less than 1000 miles on it. Was t-boned by a drunk driver in Salt Lake City of all places. Everyone (3) walked away from the accident - the drunk driver had Geico. Spoke to the rep from Geico - who said they assumed all responsibility. Then for the next 20 minutes proceeded to tell me what they WOULD NOT DO. No new car replacement, limited replacement value - little offered except to "fix" a brand new car which of course diminished the value greatly. Wow - and the rep was super nasty when asked about coverage. They covered a drunk driver and refused to do "the right" thing. Horrible that they would even offer anything other than complete replacement. Hindsight - we should have sued them in court. Can you imagine a drunk driver case in Salt Lake City??

I cancelled my auto policy with geico and was told I would receive a refund. They informed me that the refund would go back onto the bank card I used to make payments. I wrote them and explained that my father and I had a joint account. He was ill and I had to be authorized to sign checks, and he passed away. The military and social security sends their payments into that account and our bills come out, but when he passed away, the military and social security went back and retrieved their funds and mine and the account was overdrawn at the time and until everything got sorted out, I needed geico to send my refund in a check to my address on file. I have the emails, where they said they reviewed my situation and they would send my refund to my house in check form and won't send it to the bank.

My husband has been Geico Customer for 18 years with zero claims. He has his vehicle covered under Geico and mine is covered under Safeco. I am not covered on his policy and vice versa but our names are on the policy for legal reasons and we are excluded from driving each other's vehicles. That's not the issue. He hit my car in the street and Geico refuses to pay. It's not his car, it's mine. But they say it's his too and refuse to pay. Leaving me to get an attorney or have my insurance pay which has a $1000.00 dd which I shouldn't have to pay. Geico lost his business. Will never get mine. They said the policy don't cover hitting your own property. Well what the heck does it cover? Seems to me you'd take care of your own with more grace than you would someone who hasn't been dumping cash into your cow for years.

I signed up with Geico in May and made every monthly payment on time. Sometimes I added and deleted drivers and cars. I was always sure to pay the difference. However Geico repeatedly changed my payment due dates to where the last to months I was making 2 payments PER MONTH. When I would speak to Geico about the enormous amounts they were charging me - every agent would have a DIFFERENT REASON. Geico keeps very unorganized financial records. They change due dates on you so that they are getting money for your insurance far less than 30 days apart. I was told that my rates would drop when certain changes were made. However my rates always went up and one agent even told me the reason was because I didn't pay the month before. So I had to go through the work to fax in my bank statement to prove consistent payments.

Geico's customer backed into my driver door after I had already backed out. The driver apologized saying she did not see me. The Geico claims adjuster Jennifer ** of the Virginia Beach office stated that it appeared their driver was at fault because there is no possible way I can back out sideways. However, the next day the determination was that we were both at fault and therefore Geico would not pay. Besides the failure of Geico to take responsibility, I am not the Geico Man... you know, made of money.

We had our policy to be billed electronically each month and we would receive a text message notifying us of the transaction. We did receive the text saying they would be taking payment as usual. Then we received a letter (while on vacation overseas) saying our policy had been cancelled and that we needed to pay a due amount. When we called to ask why the policy had been cancelled the rep said it was because the card that they charged the bill to had been declined. Well we gave her the same card number that they had been using to charge us each month and it went thru just fine. They didn't bother to call us when they supposedly had issues charging the card. Just the letter that stated the policy was cancelled and that there was a due amount. In order for us to get coverage once again (with no changes to previous coverage) they wanted to charge us an additional 200 dollars. I think this was a straight scam in order to get more money. I am outraged that they wouldn't even concede that it was their fault for not reaching out via phone, email prior to cancelling the policy. We have decided to go with USAA since we have our other policies with them. Should have done this from the get go.

We live in upstate NY. In January of 2014 my wife and three kids, ranging in age from 14-11, were on their way to school in the morning when they were struck by a vehicle insured by Geico. The driver of the vehicle, who was driving on a suspended license (which means his right to drive in NY was suspended) crossed a double yellow line and struck our Honda Odyssey van head on, on the driver side. My wife was driving (obviously) with our 14 year old son in the passenger side front and the two other children in the second row seats. All were wearing their seat belts and thankfully my wife responded very quickly swerving the van away and onto the curb to the right of the roadway greatly diminishing the impact. Both front airbags deployed causing minor injury to my wife's hand, wrist and fingers. We praise God that no one was seriously injured. Not surprisingly the driver of the other vehicle was only concerned with making statements to my wife about how much trouble he was in and had no interest or concern with whether the people he just hit were injured. Our van, which valued out at around $13,500, was nearly totaled but was around $2000 from reaching that threshold.

I complete an online quote and began the process of purchasing a policy. I entered all the payment information. I also entered an at fault accident I had a year ago during the application process including my driver's license information and the details of the accident. They gave me a quote of $130 per month. At the purchase screen - the rate was "adjusted" to a whopping $290 per month. I called a customer service representative and she reviewed my information. She said the accident was initially calculated at 2 years ago and the adjustment was because the accident was only one year ago. This is a classic "bait and switch" tactic to try and upsell a much higher rate policy.

I was involved in an accident on the Southern State Parkway in New York in which another vehicle struck mine. The woman who hit my car changed her story countless times so her insurance (All State) refused to immediately take responsibility. I contacted Geico seeking help and was told to just take responsibility as it was easier and could get my car fixed quickly. When I refused as I was not going to take responsibility for an accident that was not my fault and would subsequently raise my rates I was told to fight it out with All State. My vehicle was no longer drivable therefore, I was forced to rent a car in order to travel to and from work while I was being strung along by both insurance companies.

I have been with Geico for the last two years and never had a speeding ticket, accident, or any type of claim. Each time I went to renew there was a fee increase and when questioning why based on my record I was always informed it was state-wide increase. I recently moved 2.3 miles away from my old address and my policy went from $71 to $131!!! When I informed them I would not pay this amount and questioned why they would charge a customer with great record and pays on time this amount it was the standard it is like this everywhere and they are the best fees around. I immediately got off the phone and called other companies and found a cheaper rate than my original. I called them back to compare fees and they replied the only way they could work to lower the rate is if I also added my home policy to my current car policy! WHAT A JOKE. They are not about customer service, but about getting your money, being rude, and unhelpful in every sense!

On June 6, 2014, I spoke with a Geico agent regarding impending charges of $534 for the month of June. I did not owe any back payments, but the representative would not supply me with any reason for the charges. I explained that I did not have $534 or any other payment due to limited funds to pay my rent. I was told that there were no charges being processed or sent to my financial institution. I was also told that I was taken off auto pay, meaning no charges would be taken out using e-checking/debit card. I was told that after non-payment, I would receive a notice giving me a pay by date before the insurance was dropped. I explained that I would be able to pay before the policy was dropped.

Geico strongly tried to convince us into using a "Geico-certified" repair shop. We declined. Because of that we had to wait approx 6 days to get an appointment. The Geico estimate was LESS THAN HALF of the estimate we had done while we were waiting the six days. After asking MAKING SURE WITH 3 GEICO EMPLOYEES and with the Repair Supervisor that we would not owe anything and that Geico would repair our vehicle 100% - the Repair Place, Helfman Dodge in Houston, still tried to collect $55 from us with the old "labor charge scam". It's a sad world. Geico stands out among lowdown dirty insurance rip-offs. Don't buy their auto insurance.

54 years driving experience, no accidents or moving violations, 1 accident on icy private road, no other vehicle - rate increase of $200 per 6 mo. for myself and wife's car, since I may drive it. You've got to be kidding me. Be careful who you insure with.

On 19 July 2014 I bought a p/u and tried to get it on my policy. After being on hold for 43 mins, a gal came on and asked to help me. I gave her policy # and she said she had my account. I ask if she could change my email of record. She said yes, but then she said she wasn't lic to do business in TX, she would have to transfer me. I need to get this done so I can get the truck inspected. So I stayed on hold for 57 mins at that time. They hung without me ever talking to an agent. I know I was stupid for holding so long but after the first 10 I just wanted to know how long it would take. Now I know never.

GEICO added our son onto our policy without our permission or requesting them to do so because a consumer reporting agency said he lives here. He doesn't live here nor does he drive our car. They added $700 onto our monthly automatic payment. YES, THEY STOLE $700 from us. If you are with GEICO, switch now. You've been warned. They are thieves. They told us all insurance firms do this. We called State Farm and they constitutes theft and fraud and no other companies do this. Of course we will never get our $ back but we switched to State Farm and saved $200 per month.

I had damage to my car last year in June, it took them over a month and a half to get the payment to the body shop. Ok I'll let that slide, but my daughter wrecked her car, ironically the exact same time as last year. Anyway, the accident was on 06-28, I called them on 7-2, it is now 7-17 and the car still isn't fixed. In both instances they keep claiming they are not receiving the photos from the body shop, they have given them at least 4 different emails and as of today I still haven't heard anything from them and neither has the body shop. I live in Podunk, mo and they do not even have claim adjusters come look at the car! On top of that, my payment went from 184 a month to 382!

I was a victim of theft when my vehicle battery went dead on me on the wrong side of town. I was unable to roll up my power windows and was forced to leave my vehicle overnight in the ghetto. I was robbed of my radio and my sound system which my comprehensive coverage from Geico covers that I filed a claim and was set up for vehicle inspection and they accused me of Fraud!!! Next, I was harassed by some alleged special investigations man over the phone. Then he pops up over my house threatening me to sign a claim withdrawal or I will be thrown in jail ... I advised him that I wasn't signing anything and every time I call to get status, I am informed I will receive something by mail. It has been a month and I have not received anything nor compensation for the replacement of my personal items.

I filed a claim with GEICO and with the initial intake, the customer service claims person was very rude. Then the adjuster called me, he questioned me over and over again about hail damage on my car and I advised him I was traveling over the holiday weekend. It is a simple hail claim, they had a storm in that particular city. He advised me he search the weather and could not find a storm in that particular city that I was in. So I promptly gathered information from the weather station and sent it to him. His next reply was the city I was in had hail storms but it was further north. I advised him that first he said that the city I was in did not have hail storm, now you are saying it did but was further north. I then said I felt that Geico was trying to get out of this claim and I would have it further investigated by my state insurance commissioner.

Government Employee Insurance Company (hereafter Geico)'s insured / customer (at fault) crashed into my vehicle. Geico named as the payee for repairs. Geico stated that they would bring my vehicle back to pre-crashed status - but would not honor objective 3rd party (expert) inspection of the vehicle should the 3rd party assessment deviate from their (Geico's) own assessments. The behavior of both office and location staff was to minimize Geico losses with no interest in myself - while consistently reiterating that they have my interests at heart. But would not honor an objective parties assessment.

They signed me up, told me I would be contacted by identity protection company. They take your premiums and never give anything that resembles a policy. What you really need is protection from Geico sales people - one big scam! Bottom line is you are buying nothing. Don't be a victim.

I was Broadsided & injured by someone driving a huge SUV. They ran a light & slammed into the side of my car injuring me & my sister. Both that driver and myself were covered by GEICO. G decided to cover them. I've been paying G. for over 10 yrs.

I have been dealing with Geico for the last month and a half, from trying to get an adjuster to finally come out to arguing with them about the new labor rates. This labor rate issue has really got me mad. The SE Texas area rates are changing but Geico refuses to recognize this. I called over 36 of the most prominent body shops in the Golden Triangle area, and out of those 36 only 5 were still at the $50.00 rate; of which 3 will be changing within the year's end. I worked my way up through the corporate chain. I have been hollered at, called a liar, told that there is a mafia forming between the body shops flooding the area with a rate hike, that I was a country bumpkin that should keep my mouth closed and told to "shut up **" when I started telling an upper person the Texas law about freedom of choice in body shops and it being against the law for an insurance company to coerce the policy owner to choose their "preferred" shop because they don't want to pay the rate increases.

After being a loyal customer of Geico for 9+ years, I am moving my insurance to another company. We added our daughter to our policy and our rates went through the roof which didn't happen with our other 2 daughters. I proactively called as we could not swing the initial payment. I was told to pay what we could and that the remainder would be spread over the remaining payments. I did as I was told. So they cancelled our policy without notice & then informed us of it 4 days after the cancellation. This will cause the following: a $400.00 fine from the state and then to get another policy into effect an increase of $600 over a 6-month period all due to the lapse in coverage.

I had an auto accident and was covered under geico. I found a body shop, and took the car to the shop. It took the geico adjuster 2 weeks to get to the shop while I was out of a car (no rental coverage). The Body shop quoted the price for repairs which seemed fair for the damage. Then the Insurance adjuster went out to the body shop and decided that the claim was too high. He "worked" with the body shop to adjust the claim to what was payable by geico.

Last night I called Geico to provide a change of address. The only change to my policy was my home address. The customer service person asked me if I drove about 12K miles/yr (which is HIGHER than the mileage listed on my policy). The respectable thing to do would have been to ask me if 9K miles/yr was still accurate. I was not looking at my policy nor was I thinking about the number of miles I drive. I was looking at the list of "change of address" phone calls I still wanted to make that night. I didn't realize I needed to be on guard because she was making an attempt to increase my premium. The correct answer is 9K miles/yr but based on their excellent customer service I now have to fill out a form to return my policy to its original standing or pay $76.70 of additional premium. This deceptive tactic is very revealing. If you can't trust Geico to handle your change of address honorably, how can you trust them to handle your claim?

GEICO has the worst customer service. They will get your information wrong at the time of signing up and then cancel you without notice. The salesmen are A...H....! You wait forever on the phone for someone then they treat you like crap. They never make good on their mistake. Their automated system does not support address with 1/4 and 1/2, then they blame you. Their policy states what they can't cancel you for but they do anyway. This company is bad. Do not use them even if they are cheap.

My husband was hit by an ex convict head-on. No injuries, thank God, but this criminal was driving on a revoked license in an Enterprise rental car that he borrowed from his girlfriend. His girlfriend also has GEICO. Even though she/he were at fault immediately due to the tickets and witnesses, GEICO failed to process their claim and have our car repaired. It's been more than 30 day legal period for any statements, etc. to be made. Can you believe this cut and dry collision happened May 29th, and it is now June 30th, and we are still owed our 1000 deductible because my husband and I had to go ahead and pay out of pocket and start the claim ourselves on our own insurance because GEICO "couldn't reach the driver" and "has to wait to interview the driver" and etc. etc. We heard this week after week.

GEICO is no longer willing to insure me because my husband has a suspended license. Because I'm married, I am not allowed to have a policy of my own without him being on it. I have zero points on my license, no accidents, and no tickets yet they won't give me my own policy because I am married to someone currently without a license. That is the dumbest policy I have ever heard and I will gladly take my business elsewhere.

About a few weeks ago my sister was in a hit and run accident, wrecking her car. She called her insurance company GEICO to report the incident and they have given her the run around ever since. So apparently with GEICO you have to call them and verbally request to renew coverage. They informed my sister that although she has been a loyal customer of 4 years and never had to call to renew because she has automatic draft. That the day of her accident which happened at 9:30 pm and the draft of her account at 11:30 pm between that time, she was not covered because she had not called to say she was staying with their company. How convenient?

I did a routine review of my auto insurance rates recently and discovered that I could save over $1000 per year by switching to Safeco. I immediately signed up and contacted GEICO to cancel my existing policy. Much to my surprise I was given misinformation by the first clerk that I spoke to. I was told to mail in my request to cancel, which I didn't need to do as stated by a second clerk a week later. The second clerk told me that all I needed to do was submit my request on their site and all would be ok. She also gave me my refund amount of $218.88. When the actual refund came it amounted to only $89.49. I immediately call GEICO to find out why the refund was so low. I was informed that the State of North Carolina allows them to take what's call a Short Rate Premium for early cancellations as well as a .431 percentage of your actual refund.

On June 4, 2014 I had a car accident and I claim myself it's my fault because I have to yield first. But to make the story short, I filed a claim the next day. Speak to an agent and told me no need to worry about anything. I have the $25,000.00 on my full coverage to cover for everything. Transfer me to an agent name Justin. Told us to wait for few days for my vehicle to be inspected. A week later he called us back and told us it's a total loss. Our vehicle is finance by our bank the Credit Union 1.

Just found out our full coverage with GEICO, the comprehension, only covers acts of nature. We originally called to get set up on full coverage paying close to $90 per month. We thought we had full coverage because they called it full coverage. We now have a wrecked car that is now wrecked and no way to fix. Should have paid attention to the warning signs!!! When we set the insurance up, they put it in our daughter's name instead of my wife's name. How they even got her name we're not sure. To get it out of her name, my daughter had to call and cancel the insurance even though she did not set it up to begin with. My wife paid for something she couldn't cancel. I'm flat out mad and will tell as many people as I can to stay away from GEICO!!! You've been warned.

I was in 3 car accidents. With Geico and Farmers insurance. Geico rear ends the Farmers insurance. Farmers rear ends me when I hit no one. My car was a total loss estimated by their adjuster. Total loss value was only $4300.00. Geico is written citations and they admit 100% guilt. I ask for a rental and was denied.

I called for a quote only. A few days later they opened an account without permission. This is ridiculous. The bill came to $744 without an account being opened. After I got the mess sorted, they still said I owed money for an account I never opened or approved!

Do NOT use GEICO as your Auto insurance carrier! EVER! Let me explain: Just yesterday (Friday) I returned from work to find that three of four tires on my car had been slashed. Bad enough, but I figured I had the whole weekend to deal with the issue, and since the car had comprehensive coverage there would be no out of pocket expenses outside of my deductible. WRONG! Started off well enough. I talked to a person, gave the details, was told that I was covered, even the tow to the tire dealership. It was exactly the type of service I expected. The problems started on Saturday.

I was in an accident involving another party who ran a red light and caused a T-bone like collision between the two of us. There was a police report and a third party witness both stating that the other driver ran the red light as I was making a left hand turn through a green light. The other driver, however, contested the incident saying that they did not run a red light and were not at fault (despite all the evidence). Geico called after an 'investigation' saying that I was not at fault and they were waiting to see how responsibility for my damages would play out because an unauthorized driver of a rental vehicle was the at fault driver.

On 4/14/2014, a Geico policy holder ran a red light and totaled our car. Geico policy holder was found to be 90% at fault. Geico Claim # **. After two months of frustration with Geico Claims Department, we have not been paid for what we lost. Thank You.

I was struck while parked in a parking lot. The lady that hit my truck said she lost control of the full size van she was driving. She backed the van over 4 parking spaces and 2 through lanes and hit my truck while I was getting out causing me to be slammed into the steering wheel and making me fall out of the opened door onto the paved lot causing extensive bruising to my chest and the scraping of skin off my hands and fingers. I had just gotten a Pacemaker put in because of my heart failure and 5-way bypass on my heart not counting the three neck surgeries with two metal plates and three bone grafts. She caused $1109.00 damage to the back of my truck. Had to get new bumper, taillight assembly paint, fix frame, and wiring harness.

My car was vandalized by known individuals. Because it was not the first time it had happened and the first time, the vehicle had been towed from the location that it had been damaged, Geico said they would not pay for damages to the vehicles because they were there prior to the incident report. They spoke to the towing company that towed the vehicle and were told what parts of the vehicle were damaged when they towed it. Because part of this was reported as a discrepancy in the beginning by the insured who was not present at the time of the tow, they refused to pay for all of the other damages, which included keying of the entire vehicle, slashed all 4 tires, disabling of ignition, dent to rear panel, driver side door would not close properly, rear automatic sliding door would not close properly and potential other damage that was not written by the adjustor because he did not look at the engine/transmission parts to determine if they were operational. Isn't this why you pay your premiums to an insurance company so they provide insurance in the event you have a loss? I would not recommend Geico Insurance to anyone. I intend to switch to State Farm immediately!

Geico was authorized to take $140.96 then they charged another $280 without my knowledge. They will not refund this. They changed my policy amount after I bought a policy. I will dispute this with my bank. BEWARE THEY WILL CHARGE MORE WHEN THEY FEEL LIKE IT!!!!!!!!

Ok, bought Auto Insurance from Geico and they give you a discount if you have your Homeowners policy with them. So ok, sign me up. Got a HO policy from affiliate ASI. First year $800. Ok not bad. Never had any claims, sounds about right. WAIT FOR IT! So second year, still no claims, rate goes up to $1800, why? So I call, they say "We have our own system of calculating how much your home is worth. I'll check it again for you. Well, looks like not only are we not going to lower it but your home value has increased and I will need to let the underwriters know right away and they will increase the cost". What?? Your home is worth $296,000.00, just 3 yrs after paying $175 for it. WHAT??? SO of course, I cancelled the policy and got a new one.

We had a brand new Toyota Avalon 2013 parked in front of our home. Our neighbor crashed right into our vehicle by not paying attention. They hit it so hard, they pushed our parked car three houses down, There were no brake marks prior to impact. There were pieces of their vehicle literally lodged into our car. No question about who's liable, right?

Geico failed to pay insurance claims... They also incorrectly quoted me and did not give me comprehensive like I had for the last 20 years with State Farm. When I filed a claim they sent an investigator to meet us at Starbucks which is so unprofessional. My husband refused to be interviewed as he has aphasia. They then threatened me saying get him to come back here and talk in a bullying manner... I'I said we can't intimidate witnesses. Nor can we require people with aphasia to speak when they can't. They are bullies crooks and liars and thieves... Don't use them... They will never pay any claims.

The little green lizard in the commercial never said he was going to stick me in the **. Why is Geico sticking me in the **? They are playing games, when it couldn't be anymore simple: 1. He did it. 2. The guy admits he hit it. 3. Geico is his insurance company. (AND Geico is MY insurance company!) 4. The damage is Geico responsibility. THEY ARE THAT TERRIBLE!! I've waited and answered a zillion questions. The guy who hit me has done the same. It's time for the insurance commissioner. AVOID GEICO.

I thought that my car had been stolen but it wasn't. The experience that I had with a "Janet" and a "James" left me shaking! 1) They both SPOKE ENGLISH! 2) They both were VERY PROFESSIONAL and "knew" their job! 3) Gave me excellent advice. Janet told me that she would be sending out the proper forms. After it turned out the car had not been stolen I spoke with James who was so very kind and understanding. Thank You, Janet and James. Thank you, Geico. I didn't have to "press 1 for English"!!

Persui knew I would not settle for under $5,000. My VA bill was just over Two thousand, my therapist bill was just over $1,600. I suffered for eight month of pain. He keep saying what will it take to settle then I would say you're going to pay my injury bills and he would say, "yes let's not talk about that any more". So when I settled for $5,000, they took the two thousand and the sixteen hundred, out of the $5,000 I only got $1,250. I never would have settled for that. He tricked me. Of course no transcripts are available of our conversation, before we settled.

My wife and I moved and called Geico to change address and remove auto-payment from old bank, the representative said they would get back to us in an hour with new rate info. We did not hear back so in two days, I called and was told "Sorry about the inconvenience and your new rate is increasing 100.00 a month," I replied "Why is that?", I was told "You might hit a deer." I found this funny because I moved from an area that has large elk population to a state with whitetail deer. BIG difference. I said, "If that's the best you can do, I'll find a new company. Our policy was up for renewal and I wouldn't renew." The representative said sorry but that was all they could do. I responded, "Ok, I'll find someone else, have a good day." Then they sent a bill for 162.00 in the mail.

We went to another state for work. While in that state my son who is a resident borrowed my car and got into an accident. GEICO changed my residency to that state for the reason that as my son he should have been listed on my policy even though he has his own insurance and does not reside with me. I now have been trying for over a month to get it back to my home state residency but still unable to do so.

I have a 1987 automobile, less than 3k miles a year. By chance, as geico creeped up ever so slowly in 9 years..every year, for no reason explained, and no announcement... I found I was paying 50% more than another company, and 40% more, with comprehensive added to my new policy at the other company. In total disbelief, I verified personally the quote.. and it was real. I now have comprehensive + liability, and saving 40% over Geico. The anger is realizing I paid more than the book value of the old car...in just my states minimum liability. On one occasion, the comprehensive would have saved me a lot of work and time and money. Was not worth it. Look closely at the different companies, all state, progressive etc.. For me geico was a hoax. "I saved 50% on my car insurance going to progressive." Stick that in their commercials.

On March 29, 2014, our motorhome was destroyed in a fire at the storage facility. After much ado with Geico, as of today, May 22, we are still waiting for them to send the check in the amount of $79K to the lien holder. We have been offered one excuse after another - the check was cut last week, it's in the mail, we made a mistake with the tax rate so you will need to FAX another form to your bank, it's his fault, it's my fault. We are now in default of our loan and are concerned that this will affect our good credit rating. When this is settled, I will not be continuing my auto insurance with Geico.

Geico client ran into my car causing damage to my vehicle. Geico client got out her car came to my car, ask me was I ok and ask me to move my car from the street. I refused to move my car and call 911 and explained to the dispatcher what happen. Geico client got upset with me because I refused to move my car at her request. When the officer arrived, he came to my car and asked what happen which is on camera. I explain to the officer, the officer ask for both license and car insurance. I gave him my information, Geico client had to wait for her daughter to bring her auto insurance information. The officer gave me my information back and told me to have a nice day and I left.

It is 5 days and counting since a Geico customer hit my wife's car and knocked the front end off it. Broad daylight, big red truck and the person who hit me couldn't explain to the officer why they hit me other than they didn't see me. They got a ticket. My wife is Catholic school teacher and missed 2 days work already due to no car. I had to come out of pocket over $350 so far to get her a rental and Geico has no information for us. They say it's in "dispute". We are unable to afford to pay the rental, and my wife can lose her job. To top it off, my wife is 5 months pregnant and this is affecting her health as well as possibly my unborn child. Geico representatives run me around from colleague to colleague when I ask for a supervisor. They say they are transferring me and hang up. One laughed right before giving me a # for someone on vacation. They like to play games. This is not fair to us to be inconvenienced like this. It's not professional. STAY AWAY FROM THIS COMPANY.

Well I'm kinda new to this - still young and not sure how the whole car insurance thing works. But I was shopping around for insurance quotes, came across GEICO as being the cheapest for what it had to offer for me - didn't expect that. So I go through the quote, call them as I wasn't sure if the price offered was for real. So after I get all set up, they tell me how I have to go have photos taken of my car, and I say to them, "Will it affect anything, if I have a little (tiny) chip in my front fender as I hit a water covered pothole in a parking lot last year that cause it to chip a little?" I NEVER turned this damage in as a claim in my previous insurance holder because it was so little amount of damage - wasn't worth it and my dad could fix it.

First off, the adjuster is uncaring, argumentative, and refuses to listen. His arrogance is somewhat annoying especially after an accident. I have a 2012 Nissan Rogue. Everything from the front of the car to the back doors was demolished by a herd of deer. I believe I hit all four deer and I in fact killed two in the strike. His initial estimate was about 6 grand lower than our private adjuster. He was rude about it when questioned. Geico came and picked up the car without asking me where to repair it. I assumed they were just towing it to an adjuster.

My truck was stolen and recovered while out of state. The truck is damaged with a lot of damage. After the IN House GEICO adjuster looked at the truck and wrote an estimate they have decided to have a SPECIAL FLORIDA CLAIMS adjuster investigate ME! Still stranded without a usable truck nearly 3 week now and have NO IDEA when and what will happen next! Rude, short answers and NO E-MAIL RESPONSE! I have tried to get a COPY of my current insurance policy for days! It was in the truck when it was stolen and gone along with everything else when it was recovered!

I was rear ended by Geico policy holder, the claim examiner said that I was faking a back injury but 2 different doctors examined me and said the same thing. She said that the injury that I have could never had happened, even though I was rear ended. The examiner denied my claim and put false information in the denial letter, things that did not happen or was said. In the beginning, she started calling me to see if I was okay and then she turned into Dr. Jekyll and Mr. Hide when I sent her a proposal that she said was a demand.

I insured two cars with Geico. One was involved in an accident and Geico was readily willing and able to give the driver of the other vehicle, the kitchen sink. They did no investigation and were not planning to do an investigation. The agent assigned to the case was rude, arrogant and surly. When I tried to report her, Geico defended her and did absolutely nothing to message me, their customer. A few months later, they apparently investigated me and determined that my driving activities appeared to occur downstate and my policy was opened in upstate New York. They were going to raise my rates from $235 a month to $685 a month and were planning to deduct this from my checking account. I stopped that and found other insurance. I also received a call from my friend, a Geico customer, who was in the midst of a hit and run scam. Geico was placing the onus upon her and refusing to investigate the fraud. Apparently, they are poised to issue the scammer a check. This company is not on your side. The result will be increased rates for my friend.

My first no-fault car accident was on 02/08/14. I was rear ended and informed Geico that the car did not feel right and it had mechanical problems. The adjuster refused to look at it, and I was contacted by his supervisor that then explained that there is "no possibility of a problem when rear ended". I did not agree. On 04/20/2014, my car lost control for no reason and went into a spin. I hit a guard rail head on, and then the back hit the guard rail. I ended up blocking the parkway. The car did not hit another car, nor was I hit. It just lost control. Geico promised me $8794 - $1000 ded. I was supposed to pick up the check on 04/25/14, but I did not have the title.

I was hit by a man driving his RV while sitting in a grocery store parking lot. He had 2 huge dogs in the windshield of his RV and couldn't see where he was driving. When I turned around to see what had happened and saw these pit bulls laying in the windshield - I took pictures b/c I couldn't believe it! 6 months later - my personal insurance has paid the $3000 medical that they will cover, but once I hit my PIP then GEICO is responsible to pay the remaining portion. Still waiting for that to happen. GEICO has been the worst company to work with. They have intentionally dragged their feet in taking care of this claim. I've tried MANY times to contact the agent assigned to the case & he feeds me the same line of crap every time - saying it just takes time to settle these matters.

On April 5th, GEICO's customer (Robert E. ** driver's license # **) failed to yield to the left and caused a vehicle accident in Columbia, SC. My car was a total loss and could not be moved. Police found him at fault (contributed to Collision). He paid the ticket admitting responsibility. GEICO has offered to pay only 70% ($4,005.35) of my car value, has not given me a rental, and has asked me to move my car so they don't pay storage. I am asking for the full value of my car ($5,721.93), loss of use, refund of the rental I used to come back home, and any other associated cost that I have incurred.

I live in MA, and I wanted to get a quote for if my daughter lived with me instead of my wife and was on my Geico policy instead of her insurance. When I tried to get a quote, they automatically added my daughter to my policy and increased my premium significantly. Then when I tried to remove her, they said they couldn't and I had to get verification from her other insurance company that she was covered. This may be a MA law, but their website should not just automatically add a person when you're trying to get a quote. It took me hours to straighten this out, and it was a huge pain. The customer service was terrible!!!

I had Geico over 4 years ago and called in 2/2014 to get a quote and was going to start the policy, when I noticed that they had taken $494.00 out of my checking account and the quote was only $127.00 to start the policy. I immediately called them and they stated it was for a previous balance which I did not receive anything stating same and then they sent me a letter - I was not approved for the policy. I contacted them on several different occasions and to no avail - no response. I then contacted my bank and was advised that based on visa laws, Geico can do that. I now have to get an attorney and file for the funds back.

I paid for auto insurance for almost 19 months. It was directly taken out of my bank account. Then I was hit by another driver and she was at fault. Geico refused to cover me. They said that I was not insured. How can they get away with that? They did and it has caused so much damage to the effect of not being able to buy insurance for less than $450.00 a month because it caused a suspension on my record. I am a single grandparent raising 2 boys and this so-called Insurance Company has ruined my ability to take the boys to any school activities, sports, etc. I am tired of large corporations taking advantage and getting away with it. Help!

My son (stationed @ military base in Washington State) purchased a 2008 Chevy near base & insured it with GEICO. He has not even owned the car an entire month yet & had to call home seeking money & advice. He can't afford his NEW rates with GEICO & the car payment & worries he might lose his car while struggling to pay GEICO's premiums (he is on a 12 pay plan which I never heard of). To add new vehicle to policy from April 10th until June 26th when current policy period ends, my son will pay almost $3,000.00. Premium before all the so called discounts $4,090.90!!! We got a quote from a competitor & can get the SAME vehicle covered for $1,000.00 a YEAR versus $6,000.00+ year for GEICO's affordable (LOL!!!) coverage. I advise everyone to avoid GEICO and their FALSE CLAIMS of SAVING MONEY!!!

After selling my car, I contacted GEICO to let them know and cancelled the policy. They proceeded and gave me a small refund. Two months later, I found that my driver's license had been suspended due to GEICO informing the state agency that I had no insurance. What is this about? Unnecessary for a client that during 2.5 years never had a single claim.

I took a policy with Geico in Florida (which became my primary address and had license and registration there) as I was spending a great deal of time there after buying a condo in Singer Island Fl. and wanted to keep my old car down there (never drove it from that area). The representative sold me a $400 policy that he said could be put on hold or "storage" with no or lower fee prorated based on how much time used. I was to call with mileage when going back to NY.

GEICO tries to milk me out of every dime. Every six months my premium keeps going up and no reason is given. I get quotes from other insurance companies which are far less. I have just cancel my policy with them and other consumers to beware.

I switched insurance companies a year ago. I got a quote from GEICO that was 10.00 a month cheaper. GEICO is a Scam!!! Please Do Not consider using them!! After my Son was in an accident, I was informed that I had the bare minimum of insurance! Lost $10,000 Jeep, no one in my cars medical was paid and I have been treated like garbage!! If you get a quote from them, DO NOT USE GEICO INSURANCE!!!! SCAM ARTIST!!

I greatly regret my poor decision to get an online auto quote from these foreign spammers, as the quote was more than I now pay. Premiums are quoted by short term amounts for annual policies as a marketing ploy, and ever since then my spam, which is relentless and designed to be unsubscribe proof, with hidden screens and undeliverable email messages, has increased by a factor of 10, sent from unrelated "companies" such as notices of local sex offenders, credit scores, life insurance, etc. Anyone supplying their email to these bums has their info sold to "marketing associates" and checking your inbox will never be the same. Greedy corporations are strangling freedom worldwide. Geico's site has reviews seemingly only by lizard-like relatives, all 5 stars - what a surprise!

I will do my best to let everyone I know or meet that they should not insure with this company. They are famous for giving you the runaround and then not paying claims that their insured has caused.

GEICO failed to send me a refund after cancellation of my policy. My name is Cristina ** and I am organizing a 2 billion dollar class action suit against GEICO for all their fraud that they have committed against their "customers". If you wish to add your name to this class action suit, email me at **.

I was unable to provide the certificate from China. I asked the sales before they all said it's fine and no worry, then they just canceled my policy right away!!!!!!!!! GEICO SUCKS, DO NO BUY INSURANCE FROM THEM!!!!!!!!

Please people cancel your policy with GEICO. Don't get fooled by the LIZARD commercial. Don't get fooled by the cheap rates... My friend had an accident with another Geico party. My friend is now Paralyzed and in very critical condition. GEICO is not paying for medical bills nor for his brand new motorcycle. STAY AWAY FROM GEICO. BAD BUSINESS PRACTICE. STAY AWAY...

The people you speak with on the phone are NOT licensed insurance agents. Their supervisor is. They are famous for selling lower limits which could put you in a pickle if you get into a serious car accident. Know before you buy! Protect yourself.

My son had the the right of way. Starting out from standing at light as soon as it turned green. Hit a car that did not have the right of way. Other driver turning left after green arrow had changed to green light did not yield to oncoming traffic. Geico found my son (their customer) at fault due to lack of evidence and because car in lane next to him did not hit the car who failed to yield. Geico paid to have the other car fixed. My son's old car (no collision coverage) remains unrepaired. His liability coverage has been increased $87 for the next 6 months.

I spoke with a Geico insurance agent about a car insurance policy. No accidents, no claims put into car insurance since I don't know when? (20 Years). Did have some comprehensive claims; a deer hit me and a tree fell on my car (really). I was interested in Comprehensive only, no collision. He went over all the coverages and limits with me. Agent gave me a quote, asked if that included rental car coverage for a comprehensive claim. "Oh, I didn't think you needed that since you aren't getting collision." Alright? Added the rental car coverage in to the quote.

I ask an agent to speak to her supervisor. When the supervisor called me back she immediately went into defense mode. I ask her several times can I speak? CA can check the phone records and see how irate she was as if it was her car that was hit. All I want is my car fixed.

I submitted a claim on January 14, 2014 for a collision. Nearly 4 months later, I have not even been able to speak with the adjuster. What kind of service does that? Yes, Geico can be cheaper, but their service is completely inefficient. With all the time I have already spent trying to follow up my claim, I have already lost more money than the one I saved for switching from AAA to Geico.

I just don't get it. Okay Geico was the lowest priced insurance when I was shopping around, but since then every 6 months my rates keep going up? Knock on wood, I haven't received any traffic ticket of any kind and haven't been in an accident. I called every time I get the bill and ask and they say it's because I am in a high risk area and that due to cost. But why me? Why not raise the people that have accidents? I guess I am subsidizing them with my money, not fair.

My son was involved in a collision with a Geico insured customer (from Nicaragua). My son was going straight through a yellow light and the other guy turned in front of him. My son had the right of way-light yellow both ways w/ no turn arrow. The other guy tried to say his light was yellow and my son's was red. Not possible. Police report indicated the other guy. The other guy even hired an attorney to try and push this. Geico did their own investigation, paid for our totaled car. Case closed. This was 2 years ago. About 2 months ago we get a letter from Geico vs. the other guy (yes their client that turned in front of my son). Geico asked my son to please call as they were being sued and wanted to ask my son some questions.

I spent several hours working through establishing three policies with Geico and received what I thought were confirmed quotes. When calling to finalize the auto policy, the agent indicated that he had found a claim from 3 1/2 years ago. I explained that it involved a payout from a previous insurance company because of a car theft. We had a car stolen in Los Angeles. Suddenly the rate went up 30 dollars per month. They clearly should have reviewed this information when providing the first quote. Further Geico looks back 5 years when most insurers look back 3 years of claims. Finally, why would a car theft which was beyond our control and a very rare occurrence, paid out by another company, impact on an insurance rate? Overall a distasteful experience and a complete waste of time.

I purchased my brand new Honda in 2012. Unfortunately, it was stolen on 6/6/13. I paid cash for it and paid for the top of the line security system. Honda assured me that my car can never be stolen. So I bought it because my last car was stolen from up front of my home. After contacting Geico and filing the claim, they made me jump through all of their hoops and red tape. They sent my claim through their special investigations unit. They wanted my tax documents, cell phone records, bank statements and wanted witness reports. I don't have any witnesses. They asked me for the impossible.

On March 7, I called to see if I could get a tow truck because I was in an accident but not the driver or the vehicle insured by Geico. I wanted a simple 'yes if..'or 'no because...' answer, then I could decide what I needed to do. I was told that I just needed to answer a few questions and then they could tell me. I was standing in the rain with an injured 83-year-old male and two others for over 30 minutes answering 'a few' questions - liar!!! I finally gave up. I could not stand there any longer trying to do whatever on the phone and keep the environment calm with all those around asking me other questions. There needs to be some policy or training on this type of question/incident and how this can be taken care of quicker so this does not happen to others in the same situation. I have had insurance with you for many years but am questioning that decision.

Not a customer yet but am searching. Geico is half of what my current brick and mortar company is charging. A friend of mine with the Minnesota Traffic and Safety Dept told me she had Geico and had to have a windshield replaced. This was not covered under comprehensive -almost all brick and mortar insurers cover windshield replacements 100%, in that they want it fixed. This person told me that the cost of the windshield ended up being the difference in that and her former company. She quit and went back. Her advice, check out the policy carefully to see what is and isn't covered. I will do that.

I went to gas station for ice cream for kids. I got home a half hour later my neighbor which is a fireman said, "Your car is on fire." I said what and went to car. It was still smoldering. After I give statement to cops fire investigators. The passenger front door was open when neighbor walked out and seen car on fire and they found on front floor a green bottle that smelt like gas they are testing it as I type. 10 minutes before my neighbor knocked on my door, my son walked around my van to come home from friend's house and said mom there was no open doors.

I was dropped after one minor accident! GEICO terminated my policy.

I called in a claim for the first time (meaning I have been paying for years with no claim) and when I finally get switched to the claim department I am told that NO claims will be taken over the phone. Wow! What a way to treat a paying customer who has been on hold for several min. Makes me want to research other companies.

Geico reply to American insurance client: "First off you should have gone to the hospital at some point if you were injured although I understand you couldn't go that day because of your dad's funeral.. I'm truly sorry for your loss and all the family related problems... but then you could prove you were injured.. You still can.. Then it is your insurance company's responsibility to pay you and then recover from Geico... And yes you get an attorney to sue for your pain and suffering and for the money for your vehicle. The attorney gets his money from the total sum at the end... You should consult an attorney. Usually the consultation is free..."

I had Geico Insurance up until March 2007 and happily moved on to Progressive and then Esurance to cover the 4 to 6 cars I keep on my policy. In February of 2014, I received a collection letter stating I owed them $337.00 for my policy back in 2007. I hadn't received any correspondence from them since 2007 and I KNOW I did not owe them additional insurance payments. I have 5 children that were teenagers at the time and there is no way I would have let something like an auto insurance payment slip. It was a big chunk of my income. Now they expect me to reconstruct the time period - I have never received anything from them in the last 7 years. This is so frustrating!

I have discovered an overcharge on a family member's auto insurance policy and it appears the policy has not been mailed or emailed to this individual for their review yet there is an automatic deduction from a checking account. The scary thing is this has been going on for a long time now... There is no accountability on Geico's part. The consumer is not required to be an insurance broker and Geico should not be taking money out of the consumer's account without prior authorization each policy period.

Car was towed here after an accident which I was at no fault, and was told everything would be taken care of by my insurance company and I would not have to pay anything out of pocket. When I went to go pick up my plates they told me my soon to be canceled insurance company Geico has not even paid the days that they were going to cover. Geico gave me about a day's notice to get my car towed out of there because they said it was going to be my responsibility to get rid of the car. The shop would not release the car until the bill was settled. 3 or 4 weeks later Geico finally sends a check for only half of the bill about $1800 of around $4000 for storage for less than a month. Geico sent the check about a week and a half later after the date they said they were going to cover so my car has been incurring storage fees while they took their time sending that check.

I got into a wreck on Feb. 17 and I was told it would take about two weeks to fix my car (honestly I thought that was fast and I was surprised). But then they call and say it will be about three weeks, which it would take to fix everything. Now today on March 3 (three weeks later) they are saying that they are still waiting on parts and that it will be until the middle of the month before I get my car back. After they have told me that last Friday, Feb. 28, that my car was now in the paint department, and then they call and tell me the following Monday that they are still waiting on parts. The Geico representatives at Caliber Collision in North Richland Hills told me that they will be able to push my car through the process faster because they bring in so much business for them and yet here they are lying to me and saying that it's going to be a couple more weeks. Needless to say that I would never recommend anyone to Geico. Very poor customer service.

I waited for Pop A lock and they never showed up. Geico sent them out to unlock my door and they kept changing the time they were coming and then never showed up. Geico could not get one company to come out to unlock my door. No substitute at all. It was not snowing or raining. This is a basic service that most tow companies provide. Then at the end of the night Geico told me to get the police to come out and do it. I pay a lot for my insurance to include roadside assistance. It was the worst service and it was NO SERVICE. Horrible. I am going to search out and see if I can get a new insurance company after this experience. My friends are all telling me to get AAA and now I am taking their advice.

On February 21, 2014, I received my renewal with a surcharge of 50.00 dollars extra a month. I called and spoke to the service department, who then transferred me to the claims department and after going back and forth a customer Rep from the claims department told me I was being charged a surcharge because of an accident I called about on June of 2013 and said I hit a parked car. I did call but what I said was I made a turn and as I was making the turn, I took a glance at my baby who was siting in the back seat coughing to make sure she was okay. I heard a noise so I assumed I might have hit something (me being paranoid). I pulled over, everything looked good.

This is a review for Geico and Stillwater Insurance Co. I switched my home and auto insurance from a local company to Geico because they were about $1800 cheaper a year than I was previously paying. On my homeowners insurance I had additional coverage for several pieces of scheduled jewelry. When I was reviewing my policy with the Geico agent I was told the coverage was the same as I had before. I even sent them my current policy to compare their information to. All seemed in line, and I purchased the policy. In December I had a break in at my home and about $36k worth of jewelry was stolen. I just received a letter from Stillwater stating that they do not pay the insured amount, but lowest amount they can find the item for. My $28k family heirloom bracelet is now being "replaced" for $17k.

So you know how Geico brags about getting your windshield fixed for free? Well, I had a chip caused by a truck fixed for $60 and Geico charged me one point on my driving record and I couldn't get it removed. They raised my semi-annual premium $240 and when I tried to get another company's policy they rated me higher because of the 1 credit charged by Geico. It will take 3 years to get off my record. I will never do business with the divisive crooks again. But for the next 3 years I will make it my mission to tell this story at least 100 times and hopefully cost them a lot of business.

I rented a car from Ace-Rent-A-Car who also scams insurance companies at your cost by submitting more claims on top of what damage you submitted on your claim. Before I rented the vehicle, I contact VISA as they promoted their service: Auto Rental Collision Damage Waiver to understand the terms. VISA said in case of an accident I would be covered if I used my VISA card to rent the car.

I had an accident where I hit a car in front of me, she hit the one in front of her. The police were called and the officers advised us to get off the pkwy. We got off the road then the cops ran back to the main road. We waited 45 mins. Then one officer came back to deal with the accident report. I asked the officer what happened to the other cop. He said he was dealing with a road rage driver. We left the scene. I had no damage nor the guy she hit.

A Geico-insured hit me, was cited for failure to yield to oncoming traffic and now Geico is trying to get MY insurance company to pay for part of the repairs because they say THEIR driver is telling them that he was cut off - which is true - the woman who cut him off ALSO turned in front of me and I had to slam on my brakes to keep from hitting her. But neither one of them had a clear lane to turn in front of me and should not have. This sucks and has me so angry I can hardly see straight!!! I have nothing nice to say about Geico...

I was stopped at a light with a soda in the cup holder, moved my arm and the cup spilled onto my lap. Momentarily took my foot off brake to get cup and I rolled gently about 6 feet into the car in front of me, tapping it lightly. The car had hardly any scratches on it and it was alleged I made a scratch 1/8" x 1/16". Police called, the driver said he was okay, police did not issue ticket. Driver filed a claim which Geico paid out for the scratch $645. A year later I changed vehicles and when I tried to get insurance from Geico, they doubled my rate and said it was due to the $645 accident. I had no other violations of accidents. I spoke to a Manager and still they would not budge, so I went to another company, who gave me a rate slightly lower than my first Geico Rate. Nice folks to talk with on the phone, but have one small accident and they will sock it to you... Buyers of Geico, BEWARE!!!!

I took my car to Mercedes Benz of North Palm Beach 01/06/14. I pick my car up on 01/10/14 just to have the same thing happened for what I took the car in the first place for now they tell me there is water in my transmission after giving them 2000.00 dollars for what they say was needed, which was a control unit. I don't think they did what they were suppose to do because maybe there was water in the transmission before the control unit was repaired. Anyway, they let me pay for that part and service then I drive home which was a Friday evening, didn't drive my car again until Saturday night, went to the grocery store and before I could get home the car shut off again doing the same thing it was doing before I took the car to Mercedes.

Geico is the worst. Especially if you purchase insurance through the Wappingers Fall branch in New York. The office manager there Laura is nasty and should be fired. It's understandable why her sales team is horrible. Attitude reflects leadership. They lie about what they are putting on your policy and they lie about what is on your policy. They put things on your policy that you didn't ask for and they don't ask you about the things you are supposed to have.

When we first went to GEICO for our car insurance, I went to GEICO.com and very easily printed our ID cards. Today I found that I had to jump through all kinds of hoops and still don't have them. I prefer to print them here because I print them on heavier stock which is way more durable.

I was trying to get a rate quote for adding my son as an additional driver and the website clearly said "Request a rate quote". After a couple minutes, I got an email from Geico stating that "Your policy automatically extends coverage to relatives in your household and regular operators of your vehicle(s), Your son must be added as a covered driver. Your new premium is $x," which is $518.73 more than what I am currently paying. I called them back and explained that he does not drive a car and I was only checking, then they sent me another email stating "If you would like to remove your son from your policy, proof of other insurance is required." I have been troubled by Geico multiple times and now I am planning to switch to another company pretty soon.

DON'T INSURE WITH GEICO!!!! I have had the WORST experience with GEICO this week. I bought a policy with them in November and a month later they tripled my premium. First I was told it was because another insurance company reported that I was in an accident in 11/2011 as an uninsured driver and it was showing up on my driving record. (For the record, I wasn't in an accident, nor was any vehicle I own in one 11/2011). GEICO said they couldn't correct the premium cost until the other insurance company sent them a letter.

On January 11, 2014 my car was totaled. My policy is supposed to cover 30 days rental at $45 a day or up until $1350. The claims adjustor from GEICO initially approved a short term rental vehicle. I asked for and got, after some rigamarole, an extension. Then I had to wrangle with him to get another one. They extended until Feb. 7th. It is now February 6th, and I still have not received a settlement from the other insurance company. I have kept GEICO appraised of all the circumstances and delays as they occurred, and still have to fight to get a response and an extension each time I need it. I have had the rental for two weeks and have just been informed that they will extend another three days and that is it.

Rear ended by Geico driver, he was a very nice man, but he doesn't know his insurance will pay me nothing for my car. Sad!

I've had a horrible experience with GEICO. First they sent out an appraiser who works for insurers who never physically inspected my car and then provided a ridiculously low diminished value - less than 20% of three independent adjusters. My factory recertified vehicle now has a frame-related clamp marks, mismatched paint and a damaged history report. It appears that they would rather spend thousands of dollars on attorneys to steam roll consumers. I am equally prepared to fight back and will spend thousands out of my pocket to fight back. Perhaps, it is time for other consumers to fight back and an anti-GEICO campaign should be started. I will be prepared to invest in such an effort once organized so future consumers won't get ripped off.

I was involved in an accident where the other driver was intoxicated and arrested, and was 100% at fault. The car owner has Geico for the insurance. The claims adjuster will not authorize repairs or a rental replacement vehicle for me, until they inspect my vehicle. I can understand and agree with this. The claims adjuster is busy and doesn't have the time to inspect the vehicle until next week "maybe he could squeeze me in" - I was told. The earliest an appointment was available for an on site adjuster was 8 days later than the date of the incident. In the meantime, I have had to pay someone to remove the front bumper and valance, and use "duct tape" to aim the head light so that it doesn't point into the sky.

GEICO ripped me off. The claims adjusters are unethical and will make excuses for why they are refusing to pay for all of the damage to your car, like "It must have had a gas leak before it got hit". Yeah, sure. I was driving around in a car with a gas leak BEFORE the accident??? The car was only few years old, and I even had the Manager of the Dealership that I get my car serviced at regularly, provide GEICO with a statement saying that there was no prior gas leak and they still refused to fix it. That wasn't the only thing they refused to fix, but it was the most expensive repair. I am so glad I am no longer a customer of GEICO. They were happy to send me off in a car leaking gas because it would have been expensive to repair and they needed that money to pay for all those cute commercials. Shame on you, GEICO!

I recently contacted my homeowners insurance company (Nationwide) in obtaining rate information for my vehicles, which were currently insured with GEICO. Nationwide's rate for the same amount of usage on both cars and a better and more coverage policy provided with me with a $300 savings every 6 months. I then contacted GEICO in regards of cancelling my policy on the 12/31/13. An agent gave me the sob story of "Oh we are sorry to hear you that you are leaving. But before you do change your mind, let me see if we can try to beat out Nationwide's insurance quotes". I gave her the same info regarding the usage that I had on my cars when I first got GEICO and she quoted me $345 and additional $71 extra. I informed her that I will be saving even more if I switched to Nationwide which was scheduled for the Jan 18, 2014.

My rate went up $10 last month and when I called Geico to find out why, I was told that I needed to fill out a mileage report that had been mailed to me. I informed them that I had never received a mileage report and they said that they would send me another one. That was fine, but I told them that I would not be paying my monthly premium until I received form and to cancel my automatic payment that was to be deducted from my bank account the next week. The CSR said that she cancelled my auto pay arrangement and when I asked her for a confirmation # on that, she said that they don't give confirmation #'s, but that she had made notes on my account.

I have been insured with Geico for almost 7 years. In that time I have made 1 mistake and tried to pay my bill after it had been cancelled. I called Geico when I found out and they informed me I would have to start a brand new policy as my name had been taken out of the system. Also I got billed in SC for not having insurance for 3 days. From that point on I have not had a claim, any missed payments anything.

I have an old truck that I just use to get to and from work. So all I need is cheap auto insurance so that my registration or driver's license won't get suspended. Geico quoted me at $42 a month, which was really cheaper than the others. I was happy and gave them my debit card # and they took my money out immediately. Two days later, another $42 was debited from my bank account. According to them when I called, my credit report was not too great so they had to raise my premium, DOUBLE! But they ran my credit report when I solicited the quote. I mean, why do they ask you for your social security number? And also, why just take the money out of my account without my permission? I think insurance is the most shadiest thing ever invented. It is a form of robbing people and I hope someday a real "for the people" politician steps up and makes car insurance optional.

My car was stolen 12/21/2013. It was found 1/2/2014. It was sent to an investigator as all thefts are. The investigator intimidated me and harassed me until I had to drop a claim trying to tell me it was insurance fraud for having somebody staying with me and not putting them on my policy.... WORST insurance co ever. I wish I hadn't switched from Progressive to save the $15 a month. My car was paid off a month prior to it being stolen, I was devastated. The adjuster that went to see the vehicle when it was found claimed it was drivable.... yet it had to be towed back to my house and when I brought it to the mechanic it had a blown engine... PLEASE PLEASE PLEASE research prior to picking an insurance company. Rates aren't everything.

I worked for GEICO last year. Thankfully I was able to get out about three months ago. I worked in the general claims department. So, if you are told, that anyone can handle your claim when you call in, this is the department I was in. So, the people in this department work in an inbound call center. The call center is ALWAYS holding calls. On top of the calls that we must answer, we all have a pending diary to work. These are your claim files. We have about 200 of them assigned to us. 200 claims assigned to us and dozens of inbound calls to answer. Think we are working your file? Guess what? We are not!

I was hit by a GEICO customer in another state (afternoon after my father passed). The #GEICO customer blew thru stop sign doing 55 mph and t-boned me on driver's side. GEICO called stating they were taking full responsibility. I did not go see Dr., as I needed to plan my Dad's funeral and had arrangements for my mother with Alzheimer's care. I was hurt and bruised (I think I had an angel looking out for me, could have been severely hurt or dead). My car, a Pontiac G8 GT was totaled. If anyone knows, they were only made in 2008 & 2009. So very rare and hard to come by esp. in Minnesota. Only 6143 produced in 2008.

I'm an international student in USA in PhD level and I'm working in Lab as Research assistant from Sept. 2012. In May 2013, I purchased a car then for insurance I contact Geico, but they told me since I'm new in USA, and I don't have driving history so they cannot provide me any insurance policy, and I have been said that I should buy from other insurance company then after 6 months I can switch to Geico!!! Today it is more almost 9 months that I'm driving in USA without any ticket or any accident, but still website of Geico and the operators saying same thing. I have more than 15 years of driving outside of United States. Their refusal made me lot of trouble and it is not fair and I think they should change their behavior.

Had a car accident, ran over something on highway, bumper damage. Geico repair express shop did the repairs, did not fix it properly first and second time at the end they said is not fixable because car has been repaired. Took vehicle to a professional auto body shop. They said that statement is false - have an original fender, original paint (bumper is not sitting on fender properly), had an aftermarket bumper installed. They do not want to fix it. I JUST WANT MY CAR FIX.

I was involved in accidents two times in my life in 2007 and 2014. First accident happened when I turned right from the parking garage on the street and another vehicle decided to make wide U-turn from the opposite line and hit my car on the side. It was definitely the fault the other vehicle, but Geico decided to make it 50/50 as soon as they hear my accent on the phone. The second claim happened right on January 4. Some teenager was speeding on the residential undivided street with 25mi/h and hitting my car from opposite lane taking away my left mirror and parts of my car from the left front. They were talking about 50/50 responsibility from the beginning because the street was undivided, but later they decided to change the claim and put all responsibility on me.

Called Geico to add rental insurance to my policy. I was told by the customer service rep that was not necessary as I have comprehensive insurance, which makes me eligible for 50.00 per day for rental coverage. Rented a car for 14 days as a result of an accident. A day before the return of the rental, I called Geico just to get an update on policy and was shocked to be told I had no rental coverage. After careful explanation to the customer service rep. and a supervisor, I was told there is nothing they could do, even it was noted that I called. I also made sure to advise them that I was told a specific amount for the coverage per day which was 50.00, and it was seem unusual that I would be aware of this coverage amount unless this was told to me by a representative. In was hit with a fee of 796.00 by the rental company. Why should I pay for someone else's mistake and misguided information? That is unethical and unacceptable.

The cost of my GEICO premium has gone up without any rhyme or reason, because of this unwarranted increase I decided to take my business elsewhere. My auto insurance policy was active from 06/12/13 - 12/12/13. To buy a new policy for the next six months (12/12/13 - 06/12/14), my premium was $423.19 for the first month installment. I chose not to pay this premium and instead purchased auto insurance from a competitor company. GEICO is now billing me $423.19, indicating I owe them for the new policy premium, even though I have informed them verbally and in writing that I no longer want an insurance policy through GEICO. They insist I owe them $423.19 for the new policy premium because I was automatically enrolled in a new policy, even though I elected not to pay the new premium and have purchased auto insurance through another company.

Well, I opened an account with Geico and was charged a reasonable amount for the policy. I was extremely happy until I received an email two weeks later saying that to contact them about the policy immediately. So after I contacted them, they told me there was a mistake on my policy and that I'm going to be charged 500 dollars more as a one time fee and then I will be charged $200 monthly afterwards!!!!! When I cancelled to go with a different auto insurance, I was told I will have to pay 50 bucks because they had to adjust my policy for their mistake!!!!!! I'm so pissed off....WHY SHOULD I PAY BECAUSE THEIR EMPLOYEE TYPED IN MY DATE OF BIRTH 1954 INSTEAD OF 1982 AND I HAVE TO PAY A FEE FOR THEIR MISTAKE!!!

These people are thieves. They low ball the quote online then call to to inform that it's higher than further adjusted it to almost double the online quote. They took the deposit right out of my account while I was on the phone but I'm certainly not seeing them return it.

My car was broken into. Someone popped the driver door lock and gained access to my vehicle. The person also got into my trunk and stole a PlayStation 4 as well as some cash I had. I was planning to give the items as a gift and now I can't. As if they weren't done, the person slashed both my front leather seats. When I arrived at my car, I noticed the doors open and the seats were soaking wet. Probably from the freezing temperature and snow. I got an estimate the next day. The adjuster DID NOT ask anything regarding what happened or what parts are damaged. He seemed as though he was pretty new as he constantly asked his peers for help. I ended up with an estimate that says I have to pay 50% betterment. They want me to pay 1/2 of 5000$ out of pocket. Even though I have comprehensive coverage.

Late response on claim no result. Then, CarFax already knew and recorded with accident, which I never expected for almost three years. I got to know today in appraisal of my car at a dealership. Their service is not any help, integrated either. Unprofessional customer service. I used to like this company in service quality with their online effectiveness, now I am very disappointed with overall service for not affordable price anymore.

Geico took two payments from my bank account when I only processed one payment. The amounts were even different. That took two seconds. But when I called to get the problem fixed, they said it would take five days to get an okay to put the money back. Not to mention how long it would take to actually get the money into my account. No one can tell me that they can take money out that fast but there's no way to put it back just as fast. Fix your screw ups, don't give me excuses why it can't be done. And quit taking people's money without their permission.

I recently got a quote from GEICO and asked them to please make sure the quote was sound before giving them any money. They assured me the quote was accurate. They then processed a payment and suddenly the quote went up by 425%. They refused to reverse my payment and have stolen my money. I will never deal with GEICO again.

GEICO's client dropped a 140lb. box spring on the highway that my auto impacted @ 74mph. The auto was damaged on front end, undercarriage and left and right sides. Auto was taken to body shop where all damaged was identified and front end alignment was requested due to strange noise observed after impact. After picking up auto from body shop, the noise was still noticeable and louder which was thought to be noise from wheels. Auto was inspected by a certified ASE mechanic who immediately identified the noise coming from a damaged wheel bearing. Auto was taken to a mechanical repair facility to disassemble for inspection for damage resulting from the impact and for GEICO adjuster observation.

Car stranded at midnight, called for Roadside Assistance repeatedly for 40 minutes, but put on hold. No money for tow truck, had to hitch a ride, lucky we were not abducted or killed - I am furious with Geico and I am still waiting to hear back from them! Would NEVER recommend them - next day, had to contact a wrecker and was told that many of these companies are being dropped by wrecker services for not paying for services for 90 days... Wish someone would have told me this before we sat on the side of the highway, freezing to death, hoping that no one would stop to rob or kill two senior ladies!!! DEAR god... I am PISSED!!!

I have been with Geico, off and on, for the past 10 years. I had an accident in which someone hit my car and left the scene of the accident 2 months ago after I updated my policy a few days prior. Originally, Geico was very pleasant with initiating my claim, but after the first few days of my claims existence, I was told my claim was under investigation because of the recent policy renewal. Two weeks ago, Geico denied my claim stating I have not provided enough information to prove when the accident occurred.

Present situation - woman hit me in Roosevelt Circle, Philadelphia. Geico claims - cannot give me attorney because I have no collision. I have to get an attorney to collect my damage money. Defendant claims accident didn't happen that way. Looks like Geico made a deal with American independent Insurance for 50/50% claim to not pay. Pictures are of my van, woman hit me in driver's side-middle. I have witness, passenger. We believe woman was on cell phone.

I was a policy holder of several years with no claims. One month, for some unknown reason, they did not charge my card for my monthly premium, and never informed me, so I didn't realize it had not gone through. Before that happened though, I had hit a parked car in the middle of the night (first accident in 20 years) and reported it. The policy lapsed for one day before I realized and reinstated - again, this was after the accident. GEICO claimed they couldn't verify when my accident happened, so they wouldn't pay the poor people. I cancelled and moved on to Allstate.

All CGI & little heart! According to #GEICO, when someone crashes their junky '99 sedan into your brand new parallel parked sports car because they are recklessly speeding down a busy residential street, it is your fault and you assume all liability for the accident. I can't fathom what their logic is. The street I was parked snugly to the curb on is right next to a kids park. My door was cracked open a couple of inches and I was total deer in the headlights because I thought they were gonna possibly end my life and I was bracing for it. And the person who hit me said immediately after that they were in a big hurry to get to the other side of town. They were likely looking at Maps on their phone as they nearly got in a head-on with an oncoming car causing them to swerve to avoid it and they didn't have enough time to correct their course before hitting me.

I was getting coffee at Dunkin Donuts when a GEICO policy holder hit my car while parked... I argued I didn't need a rental since I had a friend to take me to work... They offered me $25 a day called "cash out of pocket". They said, "Let's start out with 6 days, if it happens to take longer just call we will write out another one..." I've been calling them for the last 2 weeks fighting with them because they don't want to give the additional days... 12 days!!! In total 18 days of repair!!!! They won't do ANYTHING for me... And to think my wife's family has them... HA I will tell everybody about my experience... GONE. It's a shame they treat people like that.

GEICO policy holder merged into my lane and forced me to the curb. The claims investigator called me at 8:40 PM and insisted that I had to participate in a recorded question and answer session. The investigator was adversarial. Would not let me read my prepared written statement, rather he asked questions. Used a needling technique by interrupting me several times and saying, "I have to make sure the recorder is working properly." Used the investigating technique of asking the same question 3 times. Bottom line, I was interrogated like a common criminal when in fact, I had been driving home from church at 2:10 PM and had tried to lessen the damage to both vehicles when the other driver forced me to the curb. Luckily, the GEICO insured car was not damaged. Maybe I should have let the driver sideswipe me?