GEICO Reviews

Because this was my first accident I assumed that my insurance company (GEICO) would take care of this claim in a fast and efficient manner. In the beginning right after the accident, GEICO declared my vehicle a total loss with only 7144 miles. But a week later, a new adjuster got an estimate to repair my vehicle at their auto body shop for $6634.92 and four months later their auto body shop was paid an additional $8231.70 plus I paid them $500 that was my uninsured motorist check to the insurance company’s repair shop - a grand total of $15366.62. After the repairs were made, I started asking about the appreciated value and shortly after that, they decided to declare the vehicle a total loss. They then paid off the vehicle’s depreciated value of $20373.96 and my gap policy paid the remainder that was due to capital one Auto Finance 9 1/2 months after the accident.

For nine months I paid $517.99 per month truck payments that totaled $4661.91. I sent those bills and other bills to my insurance company but in the end I still had to pay all the receipts I sent to Geico out of my own pocket. I went to Geico because I watched their commercials and assumed they were the best but I left GEICO because of their claims department. And GEICO couldn't care less if they lose you as a customer. And not ask why? Everybody I show or tell about this accident all walk away in all. Put it bluntly - GEICO will not save you any money. If anything, it will cost you. And if you are a government employee or U.S. military then USAA will save you more money every month and year than GEICO.

After two days of this mess, I was able to get my license reinstated. If it wasn't for State Farm, my license would still be suspended, but most of all this was Geico's fault. So, if anyone wants to go to Geico and soon finds out that you are not happy, then you need to make sure that you will switch with all of the paperwork in order because if not, then Geico will make sure to make your life a living hell. Also, they don't like to pay out if you got into an accident, and as well as if it was one of their own clients' fault. Geico, in general, is a very bad company.

After two weeks of again chasing Geico to give me some completion on my claim, Anita told me she closed my case (it was never explained why there was an investigation, me thinking that it was normal procedure but never getting a straight answer from Geico) and that I now had to deal with Sabrina again. After once again leaving numerous messages only being able to speak to her if she answered the phone, her response to me was that she was not able to find the parts needed. I now felt it was time for me to do their job, with success in locating every part that was needed for a cost of $1800 and $400 for installation.

When I relayed this information to Sabrina, she insisted that the parts were not available, but when she disrespected me with her determination of the value of my car's total value, she was able to come up with a price to replace the car which included the parts but could not tell me where she got a price for them if she couldn't find them. The problem with me regarding that is they are all over the internet. Sabrina's famous comment is that it will take her a few more days to give me an answer to their decision, until after one month of basically getting pushed around, I demanded an answer. After all the frustration, on top of that, (after finally she got back to me) not only was I getting nothing but I was $65 short of covering my deductible. I have now for the last week been emailing Sabrina to deliver my car and she refuses to answer my request.

I was still wondering how I was still on the phone when all I wanted to know was if the quote was still valid. That was my only question. I had already answered all the questions on the last call and by this time, Mr. ** was very rude. Mr. ** came back to the phone and stated his manager said they were declining to write me insurance. I only had a quote, I asked why. I then asked to speak to his manager. His manager, Mr. Eric **, came on the phone and was equally rude and he started to demand for me to say unequivocally if I would have my license in 30 days. I told him that I hoped so and this wasn't good enough for him and he suddenly blurted out they were declining to write me. My entire family is with Geico and I couldn't understand how a call regarding a quote turned into this. These guys were trying to sabotage me, point blank. It was nothing but sabotage.

I called back and spoke to a man named John and explained to him what happened and he pulled up my information and said, "Oh yeah, we can't write you insurance until you get your license," but I needed the SR22 to get the license and it was already approved until they got angry. I asked to speak to a manager and he said he didn't have one. I know people working at Geico and they all have managers. I then asked for the number to the corporate office and he said he "didn't feel comfortable giving that to me" and then stated, "you are on Google; pull it up, it's on the internet." I was shocked at not only his behavior but the behavior of Mr. Dan ** and Mr. Eric **. They seemed like the customers just don't matter at all.

I hung up and called back and spoke to Chandra ** who seemed genuinely appalled at how I was treated and apologized but she sent me right back to Eric. When I spoke again to Eric, he changed his tune and said they would "work with me" and that he simply wanted me to give affirmation I would have my license in 30 days. I was still shocked they were "demanding" to know this as the very first agent who I spoke to simply stated it and left it at that. I told him yes. Then he said, "Well, I am running your motor vehicle report from Tenneseee to make sure nothing else had come up." This was the weirdest customer experience I had ever had with an insurance company. He told me he worked the Texas region but he took such an interest in me to run my report again to "double check" even though it was for Tennessee.

This was nothing but sabotage and harassment and intimidation, nothing more or less. I can't believe Geico is letting people like this rule the roost. I just put a complaint on Facebook as well and my complaint was one of dozens I saw, all regarding customer service.

I need to speak to someone about this. My entire family is covered with Geico Insurance and I am ready to tell them all to cancel their policies and go elsewhere. No company employee should get away with treating people like this and forcing people to have to file all their complaints online because no managers are available. It has been two hours and I have called Geico several times and no one can find the number to the corporate office or a manager. I've spoken to several departments and several different agents. This is unbelievably terrible customer service.

I complained to upper management and they wanted to start it two days after I dropped it off as that is when they were notified. I told him no. I had called the day I dropped if off and he later changed the loss of use date to when it was dropped off. I was called on Monday (two weeks later) and was told the vehicle was ready to be picked up. I dropped off a new mud flap from Husky to be installed and they kept the vehicle another day to do so. Now, they're only going to pay for loss of use to the previous Friday instead of the Tuesday after the installation of the mud flap. These adjusters operate in bad faith! Unfortunately, the accident was out of state and it is not worth my time to take their insured to small claims and force them to pay. They know that! Stay away from this company. Your savings is not worth it.

My complaint is this: With modern day computers, GEICO knew the moment that claim was presented that this person had expired insurance and should have refused the claim at that time with a written notice. In turn, this would have given me an opportunity to file paperwork to take this to small claims court while also informing the police department that investigated the incident that the individual provided false information to a police officer regarding insurance coverage. Meanwhile, for nearly seven weeks, we get to drive around in a damaged car (how fun).

I understand that GEICO is denying the claim; just frustrated about the timing. Had I not have acted today to get to the bottom of this, add another 30 days! Not sure if their plan was to buy all this time with no regard to individuals waiting on a response - very poor customer response or concern for people. I have some friends who recently told me about GEICO and how much they save. I had planned on reviewing my home, health, and auto needs with them, but I think I will stay put. Saving money sometimes is not worth the headache you get from poor service. I do want to state that the person(s) that I talked with were very pleasant, so I would like to give credit for this.

I called Geico and explained this to them. They said my money will be refunded into my account. I had to make a minimum payment of $55 and waited forever while calling my bank to make sure the $307 they took out of my account cleared. I didn't have time for all this. I'm super angry and will be looking into other insurance companies due to this issue. So, I stayed on the phone for over 30 minutes, got hung up on a 3-way to my bank because they closed. Now I have to wait for a call at 4:30 tomorrow to fix all of this!

This should have never freaking happened in the first place. I am beyond pissed and to find out I won't get money refunded to my account for another 3-5 business days after I talked to my bank on a 3-way call to make sure the $307 was cleared! Totally switching. Thanks **!

I called GEICO and they agreed to stop the multiple payments. Then, I received a cancellation notice in the mail indicating my premium hadn't been paid. Of course, it had been paid and the duplicate entry was what had been eliminated. Approximately 10 days later, I received another cancellation notice in the mail despite numerous calls to GEICO to solve the problem. I finally called and cancelled the entire policy by phone with a backup cancellation notice sent via certified mail. The notice included a register of payments and indicated they actually owed me money for the excess withdrawals. I cancelled the debit card so that no more payments could be withdrawn. GEICO sent me another cancellation notice and written threats to turn me over to collections, but they couldn't.

I copied my certified letter to my state attorney general's office and the state insurance commissioner's office. They made sure I received a refund check from GEICO a month later. My dad and I have a combined linear business duration of 50 years with GEICO, but I will not do business with them again - ever. If I discover a mishap involves a GEICO insured, I will be photographing, obtaining witness details, insisting authorities document and file and so on. I cannot trust GEICO. Their little green mascot needs to go home.

My main complaint with Geico is that they gave me the runaround for over a month. I had to repeatedly call them for status updates. As of two weeks ago, they admitted responsibility and sent me to get my car estimated. I called them today to get a status since I haven't heard a peep from them. I got a disgruntled representative on the line stating that they are now denying responsibility. Seriously, if you were going to deny responsibility, don't give people the runaround. Geico has proven to be unprofessional and unresponsive. You should seriously reconsider when looking for car insurance. I can just imagine how Geico treats their insured drivers. I'm thanking my stars that I am under Allstate who has proven to be extremely responsive. Sure they cost more, but the time you save is immeasurable.

I did not see the driver coming until the minivan driver had stopped and I was able to see pass the minivan. That minivan was just as large and as tall as my Durango and there was no way for me to see over it to see that the other driver was coming. Once I did see the other driver, it was too late for me to stop. I slammed on brakes hoping to avoid an impact at my driver door. The other driver caused damage to my front bumper. They had damage to their passenger doors. It’s almost like they skidded across my bumper. A police officer did show up, about 30 minutes later and after we were moved out of the road in to an adjacent parking lot.

The officer took down everyone's information. He told me that he was not going to write up a police report because he felt as though the damage was not extensive enough and we could handle between each other with no problems. He verbally told me that he did feel the other driver was responsible. He also stated that he was not going to give me a ticket or the other driver. The officer then stated that the other driver did not have his insurance card, but the driver said that he had GEICO insurance and the officer gave me the other driver's info written on a small accident report form. I did not realize how much that would be a problem later on!

The driver of the minivan also stayed on scene and acted as my witness to prove that I was not at fault. The officer also stated that the other driver was complaining that I did not get a ticket. I did not think anything of it because I knew the witness gave the officer all of the information and proved that I was not at fault. Later, GEICO denies the claim saying that their driver is saying that he had a green light! I contacted the officer to have him contact the insurance companies to give his testimony but the officer never followed up with the insurance companies! Then, GEICO says that there might have been a malfunction with the light that day and there was no witness saying that the light was not green for his insured!

My witness specifically told them that the other driver ran the red light and that the other driver almost hit them instead of me! Come on! Then, GEICO tried to throw in a bunch of other nonsense about the damage to my car showing that their insured was not at fault. I don’t even understand that! The claim went to subrogation and denied. It has now gone to arbitration but I have a feeling that GEICO will deny the claim again. GEICO needs to take responsibility for their drivers and stop coming up with these bogus claims and information! It makes no sense to make someone else go through all of this!

I called Geico next day to file claim against them. I didn't get too far into the process (next day). The Geico rep claims unauthorized driver and Geico is not accepting liability. Sonoma driver tells State Police she was coming back with food for her and her boyfriend who owns the Sonoma. I found out in my investigation her boyfriend has had his license suspended less than 30 days before, therefore could not drive legally but he drove to the scene and screamed at his girlfriend for wrecking his truck before police and ambulance arrived. Geico treated me like a criminal. When I did research, I found that the driver and her boyfriend have a very sorted past run-ins with the law. Geico claims that the Sonoma driver neither confirmed nor denied she had permission to drive the vehicle. Anyway, three weeks later, no progress. Geico has not forwarded the necessary denial of coverage:forms to my insurance company so they can process my claim. Geico is flat out bad news! Cancel now! I have never seen an insurance company act so terribly! Geico = Garbage!

I was then accused by the agent of driving my fiancé’s car while being uninsured. I truly did not appreciate that. They are a car insurance company, not the police and have no right to question me on why I have not been driving for the past three years. Not that it's any of their business, but I worked in an urban area and was able to take public transportation to and from work. I recently got a new job and had a child so circumstances have changed. I guess well, normal life circumstances mean nothing to this company. They'd rather spend their customer’s hard-earned money on insulting advertising. They should be ashamed. I do not see how in the world this company supposedly has a 97% satisfaction rate or how they're the best in New Jersey. I'm pretty sure they made those statistics up on their own because I've done my research online and have found thousands upon thousands of dissatisfied customers who are aware of their shady business practices. The only people singing their praises are their own employees. Biased, you think?

Due to all of this, I cancelled my 9-day policy with them. When I called to cancel, the agent has the audacity to ask me if I'd consider staying if she could save me some money. I told her that unless she can save me $1,000 per year, I am not interested. Of course, she couldn't. It's so funny how six other insurance companies were able to quote me anywhere from $600-$900 less than Geico and said the fact that I haven't been driving for the past three years does not affect my rates or will have minimal effect on them. Some of the agents from the other insurance companies even laughed when I told them Geico was going to charge me an extra $1,000 for this. Geico's agent claimed that factor made me go from an excellent driver to an average driver. Average? I've never had so much as a parking ticket. Not one other insurance company quoted me as an average driver. I was named as an excellent driver by every single other company I received a quote from and received a huge discount with all of them because of it. All of those companies said they base it on total years driving, not the fact that I did not have a vehicle for the past few years.

Even if you were to knock three years off of my driving time, that still gives me 11 years of experience on the road and would make me a 28-year old female as opposed to a 31-year old female, which still makes me a low risk driver. Also, I find it rather suspicious that their agents noticed this nine days after I purchased the policy and paid for it. Somehow, I don't think that is completely legit. Furthermore, I never agreed to the new rate, yet they made it effective on their website and intended to bill me for it, yet I never signed anything or even consented verbally. Again, I'm not too sure if that is on the up and up. Overall, I think what Geico did is ridiculous. Fifteen minutes cannot save me 15% or more. It can cost me 50% more and 100% more aggravation. I switched to a company who I know is one of their largest competitors. Their agent did everything she could to save me well over 15%. I cannot say the same for any Geico agents. All I got was a lot of "there's nothing I can do" responses. Way to go, Geico!

Geico's claims adjuster said to me that while they want to agree to the $250 and that it was indeed in effect, they need proof that he hit the garage on Saturday and not before. They asked us for witnesses. There weren't any, except the lady who rents the garage next to the one my hubby hit. Her garage was bent and didn't open anymore. She was willing to give statement that her garage was fine on Friday, but as of Saturday afternoon, it was broken. Now, they don't need her statement. They are saying the $250 wasn't in effect on Saturday. It cannot be changed until renewal. I got online and went through the process to change the policy and lo and behold, it's been changed since Monday when I gave my recorded statement! They are rude and we have had to call numerous times to get anyone to call us back. We are still awaiting a response from them but they say it doesn't look good. We will have to pay the $1,000 most likely.

When I tried to call and complain about being dropped, the underwriters lied to me over and over again. They tried to tell me the accidents were reported from DMV or police reports that they received and that I was too much of a risk. When I looked into new insurance, my agent told me that there were no DMV or police reports on my record. I have never had an accident or even a ticket in my life, yet GEICO doesn't care, they are the worst insurance company ever. I would tell anyone to think twice about being insured by them because you will be trading a lot for just a good rate and it isn't worth it.

In March of 2012, I notified the lienholder (x2) previous insurance company and Geico that the car wasn't safe and the dealership that we purchased it from was aware of this from the day we bought it. Roughly two weeks later, I got a letter from Geico that I cannot have the car looked at anywhere, and they have to decide and they have to approve of it. The letter appeared to be as if I was in an accident when in fact I wasn't. Around the 16th of April, I got a cancellation notice from Geico. I called and asked what was this pertaining to. The gentleman said, "For the lack of payment." "We even sent you one in February. Why did you accept my payments over the phone?", I asked. I told him that all payments are accounted for. I even expressed that I am disabled and I need to save some money to take the rental off and the roadside assistance off. I never asked to remove comp, collision, and anything that would protect us and the lienholder. On 4/21/12, the statement was re-instated and the payments were taken out automatically unlike before.

On 6/29/12, a truck abruptly swerved into my lane from the right and back into his lane, (because of the safeness of the vehicle, vibrating uncontrollably at various speeds and pulling to the left) I had little room to downshift or brake. When I was able to brake, the car pulled me into the median into oncoming traffic. I was safely able to get to a final stop in front of a fire department. The fireman called the police, which they never showed up as Obama was in town declaring emergency. I was yelling on the phone with the Geico asking how this is possible. I have full coverage. I paid for a tow ($180) and I made it very clear that they need to put the policy back to what it was in January. Not only was the man rude, he never asked if I was okay or if EMS needed to be called. He stated, "Based on the conversation we have in April, you said to remove the comp/collision." I told him I want a copy of the transcripts. He then hung up.

On 7/2, I spoke to Janelle. I expressed my anger with Geico and the fact they, not I, took the lienholder off of the insurance. I requested a copy of the recordings; again, I was told no. I told her that the phone call in the beginning states that the call will be recorded for training purposes. It wasn’t the written transcripts; she again said no. Why was I cancelled when payments were made? He said, “You did not elect to have them automatically withdrawn.” I told Janelle that this isn’t mandatory. He then said, “You didn’t make all of your payments.” I told her that I paid January, February (due the 11th and the28th) and was made in March. I also paid in January. He said, “We would have to credit that to you.” I also asked why are you trying to collect on the AZ amount when the policy was changed in January. He said, “That is what you owe.” If anything you owe me a credit. “No, we don’t,” she said. I asked if they are going to look at the car. She said, “No. Why? What is the purpose? It’s totaled anyhow. I’m not an insurance adjuster.”

The gentleman knew there was a lienholder and took them off. They require the car to be covered. Why didn’t he tell me what he was doing and that the car has to be covered for the lienholder. “I don’t know,” she said. She hung up on me. I got the new policy that has 4/21/12-10-21/12 yet effective 7/1. The insurance does not have the lienholder nor does it have the mandatory medical per law. It says I rejected. I never did. I just found out about it after the accident. The lienholder has never sent us a letter stating, “The car has to be put back on insurance or we will charge you so much insurance to cover it.” Also, I don’t know how much is due to come out and when. I never received the statement amount or refunded for April, May, or June and of course, December of last year. Again, the wording on the back of the declaration page says, "We made adjustments to your claim and we removed the lienholder.” Not I as I requested. I never did.

I am in a dispute and have to keep the insurance on the car and make payments on a totaled car. The car is totaled for two reasons: previous damage from ownership and they know the car is unsafe in writing and current damages. I have had a difficult time trying to find someone to help, especially on a contingency basis. I am disabled and I can't afford an attorney for both matters. The car being a lemon and the sale of the car was an illegal transaction and because there isn't bodily injury. There are punitive damages: depression, anger, misrepresentation, mistrust, fraud, bad faith, negligence and I have missed very important doctor appointments for my illness. Be careful if you want to save money. The only thing that is cute about Geico is the gecko. Everything else is a scam. It is very difficult to see a nice car totaled in my garage and smile when nothing is being done about it.

All I can say is I am alive. Yet, this isn't enough. I paid the insurance company to protect me and other consumers that pay this scheister company. If I was not disputing this matter, I would drop them before my next heartbeat! I want my car replaced; the bank to know what they did, and to pay full value of the car without depreciation; their license to be revoked indefinitely and cannot go in business under any type of alias!

I then received a letter from them telling me they also wanted copies of my bank and credit card statements from that time period so they could see what purchases I had made in the area of the storm, to prove that I was really there. At one point, the rep told me he wasn't trying to be a ** or the grim reaper and if I didn't comply, they'd have to drop me for failure to cooperate. I spent almost one whole day at work trying to work this out with them, along with many evening phone calls and emails with Geico corporate. Quite honestly, I don't have time for this for what they were supposedly going to give me. I cancelled my claim.

For kicks and giggles, I contacted the recovery agency. (They send you to collections immediately; GEICO doesn't deal with bills.) And they offered me a settlement for $2500? How in the world... So I was right; there was not that much damage to the car, and they want me to pay for their time? I'd say this is theft. If anybody bothered to contact me, we could come up with all kinds of conclusions. But their sneaky, clandestine invoice through collections agency will not get them far, at least in my case. I will pay for what I have done, but greedy corporations really need to back off.

Now, over three months later, they still refuse to pay my lost wages under NY state no-fault. In addition to suing GEICO, I will file a complaint with the NYSID in the near future. They spend billions on advertising - TV, radio, Internet, mail - see it on billboards, buses, subways, LIRR, but God help you if you ever file a claim. This company is nothing but a scam!

My statement to him was that I did not want aftermarket parts put on my Camaro. To me, it is still a brand new car and maintained that way. He enjoyed this. He said there was nothing he can do. He stated that there was nothing he can do to make me happy. It will always be something else. I will always want something else, and it goes up the line to his boss, Rick **. He stated Geico is within every insurance company's rights to put aftermarket parts on this vehicle and if I did not want the aftermarket parts put on it, I can go to my insurance company and have them put the new parts on the car. The same quote came from his boss, a Mark **, who is up in Dallas. Another remark from him was industry accepted parts. I am pissed. Hell, yes. I am in a brand new car that I maintained and a red light running Geico driver changes all of that in a second. And the three Geico employees have a large laugh on me wanting new anything to be put on my car.

I say Geico tell me the bad and I get page after page of pissed off consumers out there on the web that have been victims of Geico, 90% much worse off than me, injured in some of their accidents. Look it up and see what I am saying. How come this cannot change? How do the insurance companies have so much authority? How come we can settle the banks down a bit but not the insurance? How come they cannot be regulated better and made to do right? I get a Geico letter that gives me a notice required by law: "By law, you have the right to select where your motor vehicle is to be repaired and the parts used for repairs." Why send this? I don't have the right to select the parts used for repairs. Geico, I will not forget you.

Geico is going with this fabricated story and first offered 40% which makes my mother more at fault than the person who struck her from behind! They claim that the damage is in the quarter panel which is in line with the story being told. This is ridiculous as if you look at the photo, the point of impact is at the bumper and the entire quarter panel crumpled forward. The point of impact is not the quarter panel as they are claiming. My mother was also rushed to the ER for x-rays and CAT scans due to the tremendous damage that was caused to her car. She was sore and in pain but all we wanted was to be reimbursed for the car and the rental fee that we accrued.

Do not use Geico if you don't want to be sued because I will probably end up suing the Geico customer as well as Geico. What sense does it make to have a car insurance that refuses to pay when it comes time to pay? Isn't that why we have insurance?

During this time, I had rental insurance for 30 days. They refused to pay after 10 days, saying I had plenty of time to buy a new car. Salt in the wound. They should be put out of business. I was hurt in the accident, not seriously. Thank God to BMW airbags. But they never replied on that issue. It's the worst experience in my life with insurance companies. This has been a 6-month ordeal. I complained many times, and there is a concrete shield in GEICO.

On March 4, 2012, I was rear ended by a Geico policyholder, Irena **. The accident was caused by her. She rear ended me when I was stopped at a red light. We never heard the squeal of her brakes before she hit us. She was given a ticket for careless driving at the accident. My passenger and I did not go to the hospital at the time of the accident. We did go later to Largo Medical Hospital and was told we had whiplash from the accident and would be sore in the following days. My car was damaged and repaired twice by Dayton Andrews Collision Center on US 19, St. Petersburg, FL. My insurance company Farmers has quickly paid for everything, except the deductible and the car rental.

I have left voice messages regarding my claim, for the Geico claims agent Safeena ** at phone number ** many times. I have requested multiple times to have Safeena have her supervisor call me. I have not received a call back from that person. I called the Geico helpline and asked for her supervisor. I waited over ten minutes on hold and I was connected to Safeena, even after I told the woman on the phone that I didn't want to talk to Safeena, I wanted her manager. The last time I received a callback message from the Geico claims agent Safeena ** regarding my claim, she said they sent my claim for the $500.00 deductible and the car rental reimbursement was sent back for review on 4-19-12. She had previously told me that it was in review. My claims rep told me the original claim was sent 3-19-12. Please contact me as soon as possible so I can get this behind me and have some peace of mind.

It's been 4 months of being without my vehicle and they refused to get involved in helping me retrieve it. They tell you they will call you back, but you never hear from them at all. They refused to even get their fraud department involved as well. I have never dealt with an insurance company such as this and do not advise anyone to use their service. In finding this web page, I also found out that they have had 2 class action lawsuits against them. I would like to start a third! They are on the news today now about their poor service to their customers! It's very sad when the Ohio Department of Insurance is letting them completely keep getting away with what they are doing and not being shut down! I guess GEICO has enough of everyone's money to keep a good attorney! Who's going to help us all?

The letter I replied with: I've been driving cars, trucks, vans and SUVs since I was about 16 when I received my driver's license and I'm about to turn 21 in a few days, so I'm not sure of this lack of driving experience thing. I've never received any speeding ticket or traffic violation of any sorts so I apologize that I'm a tad bit baffled at why I was declined insurance. I'm currently insured under Geico, under someone else's policy and have been on her policy for some time now. So either way, Geico is still going to cover me if I happen to get into an accident. And as a rebuttal to your statement about other companies, yes, I have indeed received approved from other companies for insurance. I just thought as a longtime customer, you would value my business with you and try to keep me as a customer. Sincerely, a guy who just wants to be treated with some common sense.

Nevertheless, I was charged the next day, and my policy wasn't cancelled, because they told me that I didn't provide a reason. (I was never told to provide a reason.) And I guess I didn't stop the automatic payments, because this had to be done over the phone. (And the rep told me that he can't do it.) So, who is supposed to get this done? God?

I called again the next day and talked to another rep, and I was told that the only way for me to get a refund is via check (Isn't that convenient?!). When I asked to talk to her supervisor, the supervisor basically blamed me for calling them really late, not because they completely screwed up their own instructions. GEICO has the worst rates, customer service, and cancellation policy. (They're like a stuck gum on your shirt that you can't get rid of.) I just can't wait to get rid of them. Not only I saved over $90 a month on my policy with another major policy provider, I don't have to deal with their awful reps.

I checked with seven other companies and no other companies do this to their clients. I called GEICO four times and heard from the customer service representatives that this was the law that they had to write my daughter in Kansas to cover her in that state. I asked what law says that I have to do this. They could not answer. I contacted a local professional agent and they told me there was no such law! I called GEICO back and spoke to another agent and they said it's a GEICO policy. In other words, a way to double your insurance costs!

I was so angry. I am ditching this company as they are out to get you anyway they can and don't care about their customers. They especially don't like college kids that don't live at home. Every other company that I spoke to said as long as the car is registered in my name and in Texas, they still give the discount. Way to go GEICO!

I'm contacting my AG, Pam Bondi and the Better Business Bureau about this. I asked why can't they accurately bill customers and why would they continue to bill me once my account was paid in full. I got no real answer. I can't believe this happened. Their lack of customer service was shocking! It was like they don't care about their customers, even longtime customers. I won't be renewing with them. It's their error and they should take responsibility, not blame customers. I hope others check their billing and policy carefully.

I finally called and told them I would report them to every consumer site available if I didn't get a return phone call that day. I finally got a call and all I got was an apology for the way I was treated, but nothing more could be done. Bottom line is, when I took out the policy, I was told I had full coverage, but when I had a claim, all of a sudden I didn't have coverage for that item. They take your money, but provide no coverage and terrible customer service. Stay away from GEICO!

I made a call this morning to see if they would make an exception based on the information I provided, but they really didn't care. To top it off, I went online to research and request additional quotes from other companies, and although I did not request a quote from them, they sent me one. This has been quite the experience, great customer service, and customer loyalty.

I have spoken to a dozen people at Geico, and depending on who I speak with, I get a different story. Does anybody have any suggestions? I am a widow and need my car desperately. I have been catching rides to work with coworkers but sometimes that isn't possible and I've had to miss work because I don't have a car. My fiance was also in the car and had to miss 6 weeks of work. Geico hasn't paid any of his medical bills or reimbursed him for his time off work either. I know the lady that hit my car, who has Geico also and they haven't taken care of her auto repairs either, so I know that my case isn't an isolated incident.

I have spoken with Geico. They keep telling me James ** will call me. He is the field manager in Vegas. He still has not called. This is the worst insurance company out there. I switched from MetLife to save a few dollars. Big mistake! I never had a problem with MetLife. I'm going back after I file suit against Geico in small claims and resolve this issue.

So, our car was totaled. A week later, said they would pay off the car but not for what the value of what our car was worth. We said that we were not happy with that amount. They said that was all that they were going to give us, no ifs and or buts! Not a week later, the adjuster called and said that we needed to release the car. We said no, we have not agreed on a price and we have not seen any money! No money, no car! He then calls and threatens my wife by saying that if we do not release the car, we will face serious consequences! Not 30 seconds after that call, a car auction company called and wanted to know if we had released the car. Who called them? Finally, we said if he would agree to pay for the new tires on the car we would go with their offer. He said that they would do that. That leaves us with like a $1,040. Not a good down payment to get into something new, but we were so tired of this whole scandal. So then we find out that nobody seems to have the title to the car.

Once again, they say they will not cut a check until they get the title. Well, we have released the car. So now we are out of a car, no money and no title! We don't know what to do. We can't afford to pay a lawyer. Once again, we Americans taking advantage of by corporate America! Keep us hungry and we will stay under! No compassion, they just get all they can! Please, if you have any advice on what we can do, we would greatly appreciate it! Thank you.

On April 5th, Casey called me. She told me she is Ann **'s supervisor. During the conversation, she said she was sorry for my loss and sorry they had to stop payment on the check they sent me to replace my mailbox. She told me it was a mistake that they had sent the check. She told me they are investigating the claim at this time. She also said, since the driver said there was a phantom car. She said, GIECO would not be liable to pay for my mailbox that the phantom should pay, not them. I asked her if I could quote her on that and she told me no, I could only say that she said they are investigating. I have checked with two other insurance companies and they both told me if there is a phantom car they treat it in the same manner as if the accident had been caused by a deer and their companies would pay the claim. I am extremely frustrated with GEICO. I get the impression they have no intention of paying this claim.

We have 5 cars currently insured and if I ever have a desire to change companies after this experience, I would never call a GEICO agent to get a quote. The only positive thing I can say about GEICO, is they have darling commercials! GEICO has horrible customer service, telephone manners, and from the experience I have had, I would say they certainly do not pay claims in a timely manner, if at all.

After several weeks and countless phone calls with GEICO, I am yet to be paid for the mailbox that was destroyed by a young man whose car was insured with GEICO. I am not in a financial position to hire an attorney, and I do not have extra money to replace my mailbox. This seems to be a case of a giant company walking on and taking advantage of an individual. I guess they think if they beat me long enough I will just give up. I have filed a complaint with the state of Missouri Insurance Commission-Consumer Affairs and I intend to file with the BBB.

I did as asked. I tried to call and there’s no response. I sent an email and there’s no response. I had the repair shop fax the estimate to the fax number he provided me with. Next, the repair shop is telling me that a guy from GEICO named Max (I never got his full name) was out looking at it. So, since I have left several emails for Dawson ** and several emails with absolutely no response, I called the other contact I was given on my claim, Natalie ** (liability). I say there is someone named Max looking at my vehicle and I would like him added to my list of contacts on my online claim. That was ignored.

It has been 2 weeks at this point. I have yet to get a response from emails and voice mails to Dawson **. I have yet to get any contact info on Max and I have yet to see a written estimate or see one added to my online claim. Now, out of the blue, GEICO submits an additional claim on top of my other one. Lo and behold, the phone rings. He introduces himself as Dawson ** and he would like to come take a look at the damage on a claim that showed up on his system. I tell him who I am and I haven’t submitted a claim and I am still waiting on something from my original claim. He remembers me and says, "Oh, I thought your claim was already taken care of." I said, “Well, if you had returned my calls in the past 2 weeks, you would see it was not.” I told him that by looking online I can see that Natalie ** submitted the second claim. His response: "What are you talking to her for? You should only be talking to me.” I again told him that I have left him messages. I also told him that someone named Max was the one inspecting my vehicle. He says, "Let me call you back in 45 minutes. I have to chew some butt about this.” I never received another call from him again. Again, I have left voice and emails with no response.

So I think to my self that he really is blowing me off. I decided to call him from a different phone. Guess what? He answered. So how is it I can call him numerous times from my phone and never get an answer and the one time I use a different phone he picks up? This is terrible service. I will drop GEICO based solely on having to deal with these 2. Now, I have discovered that Natalie has pawned me off to someone else. I think both these two have buried themselves in a hole and it is better to ignore the customer than provide service. Long story short, they have no problem taking your money for years, but will not lift a single finger when it comes to the service they should be providing. I would like nothing less than these two people fired - unless, of course, this is how GEICO operates.

The police were called. Statements were given and the car that struck me and pushed me into the car in front was cited for "following too close". You could tell by all the fluid from her Jeep exactly where the first impact took place. The car behind me and me both has GEICO. I spoke to family members later and they all told me to watch out because when two parties have the same insurance, it's not as if they are going to fight very hard to make sure you get fair compensation for damages. I shrugged that info off as them just being paranoid.

Later on, I got the worst headache ever and just before bed, my neck became very stiff. The next day, my insurance adjuster returned my call and got a statement. I said I stopped and was then pushed into the car in front of me but felt three impacts, the first of which came from behind. After my statement, he told me the girl in the car in front said she felt two impacts and that she said I struck her first and was then pushed into her. He said they needed the police report to clear it up.

I went to the police station and picked up a copy of the report. Then, I went to a doctor who said I had spasms in my back and neck muscles from the trauma and told me I shouldn't be at work and would need physical therapy and pain meds/muscle relaxers (the pain in my neck and back has been so bad at times since the accident that, even on meds, I've burst into tears). The accident report, as I expected, said the initial impact was when the Jeep Liberty hit me from behind. I really thought that would clear everything up, apparently not. Turns out, my family gives really good advice and aren't paranoid at all.

So, GEICO is saying that, even though the police report says otherwise, they are going with what the girl in front is saying since according to them, she is the only "innocent victim" and, since I do not have collision on my car, I am 50% (plus the deductible) responsible for the damage to the front of my vehicle not to mention 50% responsible for the back end damage to the car in front. I also assume they will deny part of the payment for my missed work and medical expenses. Even better, the girl in front, who claimed no injury at the time of the accident, has reported to GEICO that she hit her head once per each impact. I guess that's better for both of them because, not only does GEICO not have to pay for all of my car repairs and medical, but the girl in front can now try and get money from both myself and the lady who rear-ended me to compensate for the head bumps she somehow forgot about immediately after the accident but then remembered a few hours later.

I'm not sure I have any choice at this point but to get a lawyer. I did not hit the car in front of me before I was rear-ended and pushed into it. The police report says the exact same thing. As far as I'm concerned, I'm just as much an innocent victim as the girl in the car in front. I stopped before hitting her car and if the lady in the rear was paying attention and leaving safe stopping distance, I would be at work right now rather than sitting here, in pain, stressed out and wondering if there really is such a thing as justice in the world today.

GEICO has outright told me that there is no evidence (the guy who stopped to ask if we were okay must not have seen the crash because, even though he talked to the cops, nothing about him was mentioned in the report). I'm really, really angry. I am a very honest person and I like to think people usually care more about what's right rather than making a buck. I'm starting to see how naive that is. In the past week and a half, I've heard nothing but negativity about GEICO. As soon as the dust settles, I'm taking my insurance elsewhere. I know I'll pay more money because I've now been found liable for an accident that I had no control over. I stopped before hitting the car in front of me. I have no control over someone speeding, not paying attention, and rear-ending me but GEICO apparently doesn't care about that. So, my rates will go way up, but those upped rates won't be going to GEICO.

Now GEICO claims, based on photos provided by both drivers, that he hit her broadside and should have swerved or something to avoid the collision. Meanwhile, he was stopped! Had he swerved left she would have hit him any way. If he had swerved right he would have hit a parked car. Stopping seemed the best thing to do.

Here's the problem. GEICO is assessing my policy 15% negligence for failure to yield, yet the driver of my car had the right of way and the other driver admitted she panicked and just went for it. And the police officer said she was entirely at fault and the driver of my car had stopped! For the life of me, I cannot figure out how the driver of my car was negligent. Additionally, simple physics kicks in here. It could not have happened the way the insurance company said it did, because the car would have spun into the driver's door of my vehicle by simple impact and the air bag would have deployed.

I guess the fault lies in being on the road that morning. It's not a large amount of money we are arguing over, but for me, it's the principle of it. By assessing fault to both drivers, they can 1) charge both policies so as to increase rates, 2) it stays on my insurance record as being partially to blame for the accident and 3) it upsets me the most that the insurance company counts on most insured to not question their assessment and just accept their findings.

Personally, I am tired of the hoax. It's time that companies doing business in the United States adopt a policy of integrity and step up to the plate and do the right thing. Insurance companies make millions of dollars every year, and you get into an accident that blatantly was no fault of yours and you are assessed blame. It's wrong. Then to top it off, the supervisor now puts partial blame on the officer for not filling out the report thoroughly. Wow! How are you supposed to go up against an officer of the law? Frankly, it disgusts me.

I pay GEICO to insure me, and then they still find a way to milk more money out and tell you it's the law. I asked for a copy of the law but was never provided with one. It further upsets me that the insurance copies count on the insured to give up without a fight, and then when you question them, you are at fault.

They suggest that I go through my insurance company, Nationwide, which I will not do. I would have to lay out my $500 deductible and wait until settlement. That $500 may as well be a million. Who has an extra $500 bucks lying around? Not me. Just a smashed car. The bruises healed faster! This isn't what I expected as the injured party. Much less than I expected. Who knows when I'll get some help?

In my opinion I believe they "low balled" me to get me back as a customer, then slammed me with this increase. I know insurance companies have a 60-day period to verify/re-evaluate a new policy in case a customer omits critical information, but in my case they clearly knew of the accident and should have factored it in the original price quote instead of hitting me with it a week after they sold me the policy. This may have been legal but it's bad business in my opinion. Please advise, thank you.

GEICO knows that most of their insured are forced to accept their settlement offer because they need that settlement check to go out and buy another car. To contest their settlement offer costs money; one would have to hire an attorney to defend you if you decide to take GEICO to court. Trying to negotiate with them did not work for me. I sent them vehicles of the same year, make, and model from dealerships located where my car was garaged to prove the value of my car and all GEICO did was come back with a counter offer of an additional $224.00. If you decide to contest the settlement offer and take them to court, you cannot cash the settlement check. If you file a lawsuit against GEICO, their lawyers will drown you in legal paperwork and the case could be in court for 4 months. GEICO is an insurance company that conducts business practices that are unfair, deceptive, and fraudulent.

I explained that I had a budget. I came to Geico in good faith, with their promises, so he spoke to a supervisor who approved the $50 a month payments. I got an email today saying my policy was cancelled. I called and spoke to Angel **. She reviewed all the notes, and told me I would have to pay $376 by 2/21. I explained I could not afford that whole amount, and asked why they are not fixing what they screwed up.

She kept telling me this is all they could do. Geico has committed fraud to create business for them. I want a refund, and I will never use them again. I have never complained about any company. I will take this as far as I can. I am tired of being taken advantage of by these companies who get away with this.

I never got this email. And because I didn't fill out that data sheet, which ended up being literally the same things I had already non-consented to when I signed up, they were obligated by Washington State to put those charges back on my account? I call ** on you, GEICO. They also said that there was no possible way to refund that money. Yeah, right. Pure insanity. That money was for school, so thanks for ** me over and stealing from me, GEICO. GEICO is a terrible insurance provider and horrible in customer relations.

No offense, but having my girlfriend in the room hearing someone from your sales department attempt to belittle me in such a short-sighted way, I think we both can agree that probably it isn't the best way to help represent your company through my eyes. I immediately asked to speak to a supervisor who helped me out one-hundred and ten percent and I'm very grateful for that. I appreciate everything you do as an excellent insurance provider and I know you only want the best for your customers.

You guys have a great advertisement campaign aimed at sustaining your revenues; that's also why you have this consumer affairs complaint section on your website. And I'm here taking the time to tell you that what occurred today, in my opinion, is unacceptable. My dad and I both agreed we would not continue using your services if we had to deal with someone like Lacie again. I don't call up a company whom I pay my hard earned money for protection, comfort, and a piece of mind to get demoralized as I'm sure you understand. It’s obscene and offensive and I would like this to get resolved immediately. Thank you and goodbye.

illegal business practice(s). The Geico service representative would not honor the customer request to allow me to mail the auto insurance payment in to Geico, but persistently require that I make the payment from old/obsolete information on its file from my financial institution, which caused me want only problems throughout the entire ordeal and situation with Geico and matters escalating from one thing to another. Especially financially and in contravention of State of South Carolina [Dept of Vehicles] insurance rules/regulations/laws - insurance clue reporting information, when in fact it was the sole fault and mistake of Geico's. The consequences are I had to protect myself legally in maintaining auto insurance and continuing to pursue Geico in a legal manner for my rights, due to their wrongful and illegal actions against me by way of Geico.

First of all, I have no idea what happened to my car. How could you ask people to get the rental car back whenever they receive the phone call. Especially, it's totally not my fault, and makes me to accept it? I have to work. My working place is very far away from the rental car place. I called GEICO Auto damage adjuster before I went there. But he told me he only work on Saturdays. It will be without any problem for me to go and get back my car. However, when I arrived at a Toyota body shop, they had no clue, and didn't really know what to do. I got my car back, eventually, but it wasted lots of time. I came back for work late.

Second, I wrote an email, and asked if GEICO could drop my claim. Since, GEICO told me the claim cannot be claimed, I have to spend lots of time to find a good auto body shop, and fix my car in an economic way. Then, Nikia called me when I was in a meeting, and told me they cannot do it. Why cannot GEICO drop my case? I don't want to have any record on my car, if I want to sell it in the future. I asked if she could reply to me via email, but she told me she could only response to me through phone. I have a busy working schedule lately. I feel so uncomfortable about GEICO. It wastes a lot of my time, it doesn't even provide good service. It causes so many inconveniences in my life. Hello, GEICO. I pay the insurance to insure my car. I am your customer, but you don't accept my claim. You don't drop my case. You waste so much of my time. How could I be satisfied with you?

My truck starts to have some issues. I drop it off at the repair shop with the list of things to check and my insurance info. Two hours later, I get a call from Eric with the GEICO service department. We go over the list of repairs. Then he tells me that the $250.00 deductible is per system. So the check engine light is one deductible. The steering issue is another $250.00. The transmission leak, they found that I knew nothing about, is another $250.00 and the electrical is another $250.00!

What the **? After much talk, I am basically out of luck. They have reduced it down to 2 deductibles and I am not getting the electrical fixed. Guess what? I don't need a horn or daytime running lights. I am canceling my policy and moving to someone else! The only reason we kept this policy despite the price was the warranty. We have been mislead and had. I have lodged a complaint, but I know it will do me no good.

The medical claims lady then violated HEPA law and paid a doctor bill we never saw, she called the doctor's office without our consent, and got the bill without our consent either. We feel we should be paid for the coolant we had to use or we would have had loss use of the car and could not work, go to church, go shopping or any other appointment. Geico folks are not the nicest. The claims adjuster who looked at the car was the only nice one, but we felt that due to the internal damage the car should have been totaled. But then again, we accepted his offer in an attempt to be reasonable. We had an offer to sell the car but that was before the cooling system damage occurred.

They sent me their cancellation notice exactly one week before my 30 day license revoke period ends, which means if I don't have another insurance carrier by the end of this week, I will not get my license back and I will end up paying almost $250.00 for a new license. Geico is an absolutely awful insurance company. One little "accident" or "traffic violation". They will not just increase your insurance rates. They will instead cancel your policy. Never, ever, again will I refer Geico to anybody!

Because of Geico cancelling my insurance policy and sending me a notice of this exactly 5 business days before I am to receive my license back, I am being forced to "hustle and rush" to find an insurance carrier before this day, or I will end up paying for $250.00 just for a new license. Geico had no right cancelling my policy because of one traffic violation. I feel that they also purposely waited until 5 business days before my SR22 was required to be filed with the State of South Dakota, just to cause an inconvenience for me.

I had a great policy with GEICO, $250,000. It's 4 years later and I am still fighting with my lawyer to get PIP payouts for medical, loss of work, living assistance, etc. They use every trick in the book including every old doctors that no longer practice for IME's to avoid payout. My law firm Gemma Law in RI is having difficulties dealing with GEICO. GEICO is a despicable company that charges the most for insurance and takes every possible step not to pay its claims. This has been going on for 4 years! The accident was 100% the other driver’s fault according to GEICO investigation. They change adjusters constantly to confuse the customer (me) and the lawyer.

This note is to express the frustration we have gone through when dealing with the mechanical breakdown DPT. A year ago, my BMW had some problems and after paying for MB insurance for over 6 years I expected the problems should be resolved. But all I received was delays and goes around answers.

The engine and the transmission of my car had to be replaced and the MB department decided to go the cheap route and send the car to an off market transmission shop which didn't fix the problem and I had to deal with the repair shop for a year in a monthly basis. Then the engine was replaced with a used engine that had not been tested.

Anyway, we had problems with the engine since the beginning and after calling them, they keep asking for test from the dealer. Now, we finished the tests and the MB dpt. tells me that is out of warranty and is nothing they can do. Then a supervisor calls me and tell me to contact her and when I call, they told me they can't help me. Anyway, the engine is not starting 90% of the time and when it does, it dies on a stop light or when I slow down, I took it to the dealer and they told me that the engine is failing. Plus, I got a message on the car that says " Accelerate gently and drive slowly, avoid high engine loads, as catalyst damage result, please contact BMW immediately." We called the mechanical breakdown with this problem months ago and I just get the run around. Please help me. What can I do now?

I purchased the car in New York and relocated to Virginia for my job and transferred my policy with GEICO. On 12/2/2011, I attempted to file a claim to have some repairs done on my vehicle. These repairs were supposedly covered on the MBI. After speaking to multiple customer service representatives, I have been told that the mechanical breakdown portion of my insurance policy has been expired since 2004. I have been back and forth with GEICO and I am requesting that they refund me the money they overcharged me for the last 8 years which should total $ 2,438.40. I was told that the mistake was made when I transferred the policy from NY to Virginia and the representative at that time should have removed the mechanical breakdown insurance from my policy.

They are supposedly looking into sending me a refund that should be backdated to 11/4/2006. To date, GEICO has been reducing the policy amount and applying credits to my account instead of refunding me the money that was falsely taken from me. There has been no resolution. I requested many times to speak to a manager and still have not heard from anyone.

I got three different c/s rep's answer; none with anything they could do but they considered that 'teamwork'. My car has been under repair for a year and I chose to not cancel or do DMV 'non op' due to problems that I myself can foresee through all this **. I am totally not happy and will be doing a 'new search'. It's slow going as I am disabled but does this insurance care? No, if this was teamwork by the 'three stooges' at c/s, why did I not get anything from their supervisor or even better yet, a 'competent' manager?.

Needless to say, 'the dollar has swelled this company to possible elimination'? Or to go on record as 'if you're bad driver, come see us'?. Sorry, Geico, but I only got one good thing out of it and that was 'quick response', some worthy, some not! Oh! By the way, I just got my email that I will be cancelled if I have not paid my second installment on Jan 2012!. I'm sorry to be such a 'little' wee bit 'great driver'. You are in Maryland. Well, you are leaving a lot of 'stink' on the west coast!

After not receiving the check by today, I called the Geico customer service again today (12/20/11) to let them know I had not received the check and was told that the check was mailed today. I asked the agent to credit the money back to my account. She said Geico could not do that. When I asked why not, she says they had to abide by the California Law that regulates car insurance. I am very disappointed in the way Geico treat their customers.

Later, she told me her colleague will send me that email, since her computer is not allowing her to do so. This is the funny part! The incoming mail says **, Brian, email address is **, with subject name Geico Statement. Now, when you open it's an advertisement sales/deals closeout for Big Lots. I shop at Big Lots, a great store, but I'm no rocket scientist, and that is nowhere near a bill invoice. Paula asked me several times if I received the email, and I hadn't, until we ended the call.

I just want the amount back into my account, and I know your fee to help me, is more than the amount spent, but that is fraud and consumers like me, shouldn't be victimized by greedy companies. Stop me if I am wrong, Geico , a big insurance company, with all their high-tech computer programs and systems with vital information on them, were incompetent in producing a well-organized invoice/statement, but was only able to send a blog advertisement page, promoting Big Lots Close out sale. Yes, that email explained everything.

After agreeing to purchase this rental car under the assumption that it would only take eight days, I was directed by another claim's manager that my car repairs would take up to 15 days. Everyone that I spoke to at GEICO told me that they did not know who provided me with that information. The manager indicated that it would be done in seven days. Today is day 11. As soon as I get my car back, I am switching to a different car insurance. This is a warning to anyone in a similar position. Please be careful when you consider your options and how you base your decisions because GEICO will certainly not have a problem misleading you.

I told him I had spoken with a police officer and a CHP officer (who recreated accidents), and they agree this should be a single claim. Geico clearly is the worst insurance. I am a 100% disabled veteran, and this is how they treat people. I have learned my lesson. Stay away if you are looking for coverage. The insurance isn't worth the paper it is printed on. They con you into full coverage on a car, that isn't worth much, and when you need to use it, they find a way to not pay. I hope someone can learn from my hard knocks. I lost about $3000.00 not including the waste in payments I made for insurance.

I waited a year with a wrecked motorcycle in my yard, only to be told, tough **. Now I have a totaled bike, and absolutely no recourse.

I was told by Geico that my account was now "flagged" and that I would be treated "as if I don't have coverage" until an investigator looks into things. I can't for the life of me understand how they can deny me coverage when I have full coverage on my 2009 Hyundai Sonata. I checked online and my payment was processed on the 2nd. So I am stranded, it's freezing, the cops can't find the driver, and there is no towing, no rental car, nothing. How can they do this? I am finding a new company tomorrow and calling an attorney.

The driver admitted this accident was his fault on the police report - I guess Geico makes their own rules. They apparently don't care who drives their insured vehicles - licensed or not - legal or not! This experience is consistent with the horrible stories I have heard about Geico my whole life!

This fee is absurd and abusive. And GEICO does little to ensure that their clients are aware they are paying a $5.00 fee per transaction. No company charges $5.00 to process a payment. Meanwhile GEICO claims this fee is assessed to cover the cost of billing and payment processing. I can only hope they pay their processors very very well to justify such fees.

We should all hammer on GEICO, just as banks are being hammered for charging debit card fees.The racket is up!

When I called GEICO to inform them what has happened, a sales rep instructed me to fax a copy of a bank statement showing the second debit to my account. She said that she'll take care of it plus any overdraft fees if applicable. The very next day (while on vacation), I woke up bright and early to follow through with the instructions given to me. I found out hours later from a supervisor that there's nothing GEICO can do for it was the weekend. Second, it's accounts receivable who issue refunds and they would most likely not issue a refund if the policy was active. They were basically telling me to wait until the check clears or gets rejected and pay any fees they accumulated for me or wait until Monday to speak with someone in AR and wait probably a week or so for a refund to be issued.

I have never in my life dealt with a company who have no customer service skilled employees or employees who cannot help customers in time of need. Luckily, I kept looking at insurance carriers after I went to GEICO, because this would have not been a happy beginning to a relationship between GEICO and I. I'm glad I'm elsewhere now. And if I ever need to change insurances again, I know now after reading the rest of the reviews to skip right on by GEICO.

My car was delivered to the repair shop. After they fixed my power steering problem, the repair shop said, "Your steering wheel seems a little bit loose." I got in the car and, sure enough, you could move the steering wheel 4" to the left and right, and 4" up and down. I told the repair shop, "I can't drive this car. It's been damaged!" Later in the day they said, "Your steering column has been broken and it will take over $650 to fix it." I had no choice but to have it repaired.

Right away, I called Geico to report my car being damaged either by the tow company or the repair shop. Since I had a car rental rider on my policy I asked for that service. It was denied. I said, "Suppose my car was damaged on the highway. As a result, my steering column was broken, thus rendering my car immobile, would you leave me stranded for weeks without a rental car?" She had no answer to that question. She said, "In this case, a Geico adjuster will determine whether you get a rental car or not.

I will have to try and obtain new policy for four drivers in the household; one of which is on active duty in the U.S. Army within a very short period and with very limited funds. I believe the people of Tennessee are being penalized, because of weather related claims from January 2011 to April 2011. This is disgraceful, and GEICO (and others) should be penalized severely.

I am still trying to get payment for some charges which they have had copies of since April and instead of paying us for the actual repair bill, they paid the estimate. One thing is for sure, I will not ever change my car insurance to Geico after this experience.

I hired Loancar & Associates after months of Geico ignoring me. To my shock Loancar did the same thing! They took the case right away but never called me. After several months Loancar said "Geico won't pay and it' s not worth their time as far as money is concerned". I dropped Loancar, called Geico and they made me deal with Jacalyn again. They even refused to pay the total doctor bill of 4000.00. How does this happen? How is it that an attorney can't even get an insurance company to pay? I don't know where to turn.

I owe 4000.00 to my daughter's chiropractor. She still suffers from shoulder pain now and then. She went through alot of pain for about six months. She had major whiplash. It's documented by her doctor! Geico said they will settle this for $3,300.00 which does cover the doctor bill and leaves nothing for my child. I think I need a whiplash attorney. One who will only collect if I collect!

However, withdrawal still happened. It caused me to bounce the last 2 outstanding checks I had. I called GEICO and learned that they have no record of my call to cancel autopay. They wanted me to provide a 14 day bank statement and cell phone statement showing call to GEICO and the duration. I won't do it because I'm not giving some GEICO employee 14 days of my personal spending habits to review. So I'll eat $105 in overdraft charges / returned check fees from Wells. If they return checks to Publix, I'll eat another $70 in returned check fees.

I printed the card, the payments, and everything online. No need to waste paper.

Well, there has been a flood. All the essential covered components in the policy are ruined and for some reason not being covered! My utilities and the building and structure have been damaged. How is this possible? You cannot mislead people like this. I called yesterday and was told by a flood rep that he has no ability to tell me about my policy. I bought it from you, didn't I? There is no problem in receiving my check, is there? You service the policy as my agent. You need to treat your customers better. I have every insurance with you and this has strongly made me consider finding a better carrier. I am contacting Consumer Affairs and the BBB next.

The point of this is that we have purchased a policy for protection that GEICO led us and the bank to believe. Even when we tried to cancel, we were assured we would be covered. Now when it comes time for a claim, I am being told that the building/structure is not covered. I asked where does it state this in the policy and there is no answer. Someone is interpreting my policy incorrect.

This caused my account to be overdrawn and checks to bounced, which caused me to pay almost $100 in fees! When I called Geico and told them about it, they would not accept any responsibility or whatsoever, let alone reimburse me for the fees. I don't want an insurance company that is arrogant; that will not admit they made a mistake, and will not do anything to fix it. I will never recommend Geico to anybody! I cancelled my policy the very next day, and urge all of you to do the same. Get an insurance company that you trust, not Geico!

I called several times because I did not receive any return calls from Geico. Finally, I decided to do the research myself. I searched U-Haul headquarters and got their insurance information through Google. Now, one would think an insurance company, especially one as large as Geico, could certainly find out who U-Haul is insured by quicker than I can. It quickly became apparent to me that I needed to file a claim through Geico because twelve days had passed and no one had even looked at my car to estimate the repairs.

Once filed through Geico, it took several calls to get the car towed from the tow yard. Once again, it was of communication and negligence which led to me, making several calls to get someone from Geico to tow it. One week later, Geico still cannot get the insurance information for U-Haul Truck Company. I called to give them the information I had on U-Haul which was names, contact information, a claim number and an adjuster. Two days later, they had no record of that information in their computers and I was being advised that I was nearing the end of my rental coverage, and that I would need to pay the remaining five days out of pocket. I was also told that I could submit for reimbursement from U-Haul.

In the meantime, Geico will be using the contact information that I researched on my dime to seek reimbursement for their expenses. I would think the least (and most practical) thing to do would be to pay the remaining five days on my rental, and seek reimbursement for everything at once. When I called to speak to a supervisor, I was told, "We work as a team, and anyone can help you.”

The problem is no one is helping me. The customer service is terrible; there is no follow through, and there is a dangerous lack of communication. Geico, however, assigned someone to see that your case gets taken care of; paperwork is filed, etcetera, but you cannot actually "speak" to this person because they have no direct extension or contact information. What good is this person's job if they cannot be held accountable for what they are supposed to do? This is a disgrace, and I highly advise anyone considering Geico to avoid them at all costs! Your 15 percent savings is tacked on to "the back end" by cutting corners, poor service, and an overall lack of morals.

The 22-year old woman got out of the car and after she saw that she had hit us, handwrote her information (Name, Geico Policy Number, Father's name, Geico expiration date) on a piece of paper and asked that we call her the next day. My father called her the next day and she accepted responsibility, but only offered to pay $200 or $300 for the damages to our rear fender. My father went to the Infiniti and got an estimate worth $1050 as the rear bumper has to be replaced. My father called her and she told him that she could not afford that amount and told him that she would call Geico and submit the claim, which she never did. After a few days, we decided to call Geico and provide this young lady's information and we submitted our claim. When Geico called her, she denied striking our car.

I called Geico and spoke to Dan **. He had me sign a cancellation form (even though I never signed for a policy) and asked me to fax/email it to him. I asked why I had to do this and he stated "that the computer program messes up and when they hit a button, it orders the policy. And that if I didn't cancel the policy it would be held against me for insurance reasons". So I faxed the form. A couple of weeks later, I received another bill along with a registered letter (which I refused to pick up). I called Geico again and spoke with James **. He gave me the same song and dance and wanted to send me the form again, have me fill it out and send it to them again! I located a copy of the original cancellation policy and forwarded that to him. I received an email stating that "it had never been signed" and could I do it again. Really? All this work because of a computer glitch? It seems like a scam to me. I have all the original emails and will gladly forward them to you. At this point, I'm not sending them anything else. Question: Is there really anything I can be held liable for?

In 4/12/2011, we called GEICO to file a claim, and they sent us to Richard **, Auto Damage Claims Adjuster, on **. From the time of the accident to getting the car in (7/27/2011), we were saving up for our 250.00 deductible. Upon dropping the car off we were informed that we didn't have to pay, until the completion of repairs.

The initial bid for repairs was never seen by either me or Dana. After work was already started on the 2005 Chevy Malibu, we found out what the total estimate price was. We immediately started to question and call the collision center and GEICO adjuster, looking for a reason to be spending over 6,000 dollars on our car. We brought up the question of what our car was worth and why we were fixing it, instead of totaling it.

All they told us was that they were fixing the car and it would be done on the 19th of August. They still have no answer for us, on what our car was worth and should we be totaling it or not. The initial research from Kelley Blue Book revealed our car is worth 4,910.00, in fair condition and 5,760.00 in good condition. And by definition it would be a stretch to classify the 2005 Malibu in good condition.

It took an excess of three weeks to fix the damages on her Malibu, where Dana had to call and try to extend our rental car coverage, due to a lengthened time of completion of repairs.

The Collision Center's communication was awful. After numerous attempts of Dana asking to call her, she is the only one handling these issues and I am still getting messages that she did not receive anything from the Collision Center of America.

Dana did try to pick up the car and there were issues with the Collision Center, when she found out that they told the rental place that our car was already picked up. On one occasion, one of the personnel of the Collision Center harassed Dana about her communication skills with me, that person said, "We left messages with your husband; maybe you need to work on your marriage and communication skills."

The number of calls was placed to GEICO, in regards to the rental car being covered for the extended period of working time on Malibu. The rental car was to be covered, due to us having no control of our car being worked on or the drama to ensue, due to lack of quality workmanship on the Malibu.

August 26th, 27th, and 28th, we called the Collision Center, but they did not return our call. On August 30th, Dan from Enterprise called back and said, "Your car was picked up, why do you still have the rental car?" On August 30th, JT from Collision Center called around 10:37AM; he said that the rental car can be squared up, due to the miscommunication on their part.

On September 3rd, I called the Collision Center, but did not return my call, again. On September 8th, Jeffry ** called and said that everything will be taken care of.

When Dana finally picked up her 2005 Chevy Malibu, she was exhausted from trying to get proper and fair treatment, she drove home realizing her car was unsafe. For starters, the power locks don't work anymore. The oil was never changed, or filled up to the proper level, with an oil indicator light on the display. There was even a dent still in the front right quarter panel; which I believe should have been fixed. Worst of all, she told me her breaks were still making noise.

Once again, she is back on the phone with the Collision Center, explaining that her car was not fixed to satisfactory. They sent a tow truck out to pick up the car. The Collision Center would not return, or cover another rental, even though it was their job to return us a safe and completely fixed Malibu. Dana is a plain housewife with 3 kids in school and no means of transportation

She called a GEICO supervisor (Jeffery **, Sept. 8th 2011), and tried to complain and find somebody who could get to the bottom of why, getting a car fixed through insurance is such a hassle. They said that they would check into it and let us know. After the first day, the car was brought back and we heard from the Collision Center. They stated that they fixed the car, according to what went wrong in the crash and that was it. They said the dent was there, it was fine that the power locks didn't work, and that our breaks were our responsibility.

Knowing this they also gave us a final sheet from NADA telling us our car was worth 7,175.00. This was the Clean Retail Value of the Malibu. To reinstate the definition of Clean Retail Value, as it is stated in their printout.

Clean Retail Values reflect a vehicle in clean condition. This means a vehicle with no mechanical defects and passes all necessary inspections with ease. Paint, body and wheels have minor surface scratching with a high gloss finish and shine. Interior reflects minimal soiling and wear with all equipment in complete working order. Vehicle has clean title history.

This definition clearly is not what shape the 2005 Chevy Malibu is in. The seats and interior is soiled, where a professional cleaning is needed, and might not even clean the stains. The fact that they knew and refused to fix the said breaks leaves the car in poor mechanical driving condition. All interior equipment is in poor working conditions. Leaving power locks not working, the CD player doesn't work leaving only a radio. And most important, this is the 2005 Malibus second major accident; CarMax even noticed clamp marks and frame damage on the car when I brought in for an appraisal.

In addition to their price sheet being for a car in excellent condition, Collision Centers added every option they could think of to make the Malibu look like it was worth more. You can see on the NADA price sheet all the options listed. I've highlighted and checked in orange what the 2005 Chevy Malibu is actually equipped with. The bids, estimates and values listed in this complaint are attached following the letter.

To conclude this, I would like to express how upset Dana and I are with this whole insurance claim. Dealing with GEICO and the Collision Centers of America was a fiasco. We were run around playing phone tag with multiple different representatives, as we were both called simultaneously, being told condescending information about the damages and repairs being done. And at the end of it all, it was us trying to tell you we were unhappy with the service, they are telling us, "We fixed your car now come and get it." We paid the deductable of 250.00 to get our car back. We spent the needed 155.52 dollars of brake parts, and three hours of my time in labor went in, as well.

I have photos that show you what the Collision Center never really looked at. We then took the 2005 Chevy Malibu straight to CarMax for an appraisal to find that it was worth 2,500.00 to us. We are no dealership who is going to get a Clean Retail Value for a car. Even the Kelley Blue Book prices in fair to good condition, still do not meet the expenses to fix the car. And as the final low blow, all the talk about us being taken care of with a rental car during this whole ordeal was just a smoke screen, as we received a bill from Enterprise for 564.17 dollars, on September 14th. All together, this is the worst experience I've ever had from an insurance company, auto repair shop, and rental facility that seem to be working side by side to make this happen. Bravo!

We would like to see a refund for our deductibles, our Enterprise bill taken off our names, as it's not our fault it took an extended amount of time to fix our car. I would like a written apology to my wife from the Collision Center for making personal comments about her life, which I'm pretty sure is against the law or business policy. And mostly, I would like the personnel involved to be investigated, for their business ethics and claims decisions. Our 2005 Malibu should have been totaled from the beginning, and none of this would have happened. I feel somebody was trying to make a dollar, or making sure their business had something to work on and our car was their opportunity. I feel used and cheated out of a proper insurance claim.

In final addition before sending this complaint, my wife Dana just had her car over heat, while driving on the highway for the first time since the repairs. The radiator was inspected and supposedly worked on by the Collision Center in the repairs invoice. Yet, another problem with the car after receiving a completed product out of the Collision Centers of America shop. It is not the owner's job to double check every fluid and piece of mechanics on their car, right after they get it from a shop who told us that it was complete and in Clean Retail Value. All in all, I've found nothing clean about their work, their customer service, their communication skills, and their overall responsibility to be moral and ethical in the work they do.

I called, and ranted, and raved and got another appointment that same day but in another Service King. I went on the other side of town and took the car for the adjustment with the GEICO adjuster and her quote is considerably less than the initial quote ($2500 difference). I figured it would be lower but that bothered me and made me feel as though I'm not getting a fair quote. I was told that there may be additional damage but I can only get an appraisal for that if I allow them to do the repair. I feel it is only fair that I am given all of the information available to me before deciding how to proceed. Is there a way to get an unbiased opinion? I am a bit upset with this process. I don't want to get over, I just want what is fair.

After much research, I found out that the representative that took my payment over the phone on the 9th selected an old account line to an old debit card that was used years ago. And that is why my coverage was cancelled. I contacted Geico again and requested that they review the recording of my payment, because I am positive I selected a payment from my checking account which I do every month and the representative always make you recite the account number to them.

Geico never got back to me about the recording, and I also expressed to them to check the history of my account which will also show how I always pay with my checking account. They never responded about the recording, and then, I received a letter on August 30, 2011 saying they are denying my claim and any liability.

This is more than unfair when their representative clearly made a huge error by selecting the incorrect account. And I was not notified that my policy was cancelled. And now I am stuck with damage to my vehicle, and they are not taking responsibility for an error that they made. I have been with Geico for many years now, and this behavior is unfair and I believe, a bit fraudulent.

Consequently, I was given a call three days later from the underwriting dept. The young lady sounded rather rude and abrupt in her voice message. I returned the phone call to be told that my roadside coverage would be cancelled due to me using it six times fro the year. This is an absolute lie. I asked where do I file a complaint and I was told I could write a letter. GEICO is getting totally out of order. Apparently they think they have a monopoly on car insurance. Buyers beware, GEICO is not what it seems.

I had a new one put in three and a half years ago and when I took it back to have it checked, they told me that it had two times the freon in it and they took half of it out; the only way it could had gotten freon in it was when they were doing the repairs. Now, my compressor is burned up and they are telling me that they will not pay to have a new one put in. I could have really fought the issue when they fixed my car without my approval, but I didn't and now, they are not making it right. They say that there is no proof that there was any work done on the AC but it has always worked great and I have never had it in the shop for any repairs so it had to be done when they fixed my vehicle without my approval.

If I had been given the choice, I would have gotten another opinion on fixing my wrecked CRV before deciding where to have it fixed and they may have seen the AC was damaged but I wasn't given that choice.

I had a $200 deductable. My wife took off from work to look after the car (losing days of pay). The inspector estimated the bill to be $325 minus the $200, which bring my check to be a whole $125. But he refused to give my wife the check (even though she brought all the paper work they asked for). GEICO said that there was a lean on my car by a finance company, and they get the check. I paid off the car 8 years ago! They said that if I did some more running around for them, I could get a check. But I have already lost money by filing a claim. What did they do with the $120,000? Buy the gecko an island? I cancelled my claim.

My adjuster claimed that the car was not totaled after first inspecting the car, and issued a payment of $1,049 to me. Even someone who isn't a car expert knows that this amount of money will do nothing except get the seating replaced and carpets shampooed. Every person on my block who was parked on the street when the flooding occurred had total losses declared by their respective insurance companies, so it isn't like I am the only one this happened to.

I had the car towed to a mechanic a couple of days later. The mechanic tells me that the car is definitely totaled because of the damage, along with future problems that could occur with the vehicle. The mechanic told me that they would contact my adjuster and send in the supplement form to Geico to move forward.

After over a week of me calling both Geico and the mechanic everyday in order to be proactive, I finally had to contact a senior adjuster to complain, because the mechanic said that he kept contacting my adjuster with no response whatsoever. The adjuster claims that no one ever called him, which I know is not the case. Why would the mechanic lie to me? I was calling them everyday and being a royal pain.

Finally, two days after, I had called the senior adjuster and the car was declared a total loss. I called Geico customer service in their claims department to find out the status of my claim and they said that it had not yet been declared a total loss. A hurricane hit us folks in New York so Geico is inundated with claims, and Geico says that they won't extend my 30-day rental policy coverage.

I call Geico everyday, and everyone at Geico points fingers at one another in different departments. Geico is the party that is dragging this out, and there is nothing I can do. I will soon not only be left without a car at all, but no settlement check to buy a new car. I now have an attorney, and I may have to take action against Geico.

I am getting married in two weeks and then leaving the country for a week, so if this is not handled by next week, I will then be gone for a period of two weeks. I even told Geico that I am reasonable and I don't care how long this process takes as long as they cover me on a rental for the duration of that time. I am compassionate, and I understand that they are overloaded with claims because of the natural disaster that has happened.

I may now have to take legal action against Geico because I feel that they are liable for this negligence not only in relation to the time frame, but the quality of the adjuster's assessment of my vehicle. I have no other options at this point. If anyone else has a similar situation to mine, please contact me, and maybe together we can fight against this. Thank you.

After about 3 months, GEICO physician determined that I required additional medical treatment. GEICO refused to pay any of my claim for lost wages after that point. Four months later, I was seen by another GEICO physician who stated that I did not require any treatment beyond 90 days after the accident. This wholeheartedly refutes what the first physician said. At that time GEICO, stopped paying any benefits for my claim for first party benefits (Med/Wages/Nurse/Attn Care). To date, physical therapy has not resolved my injuries and GEICO refuses to pay for the spinal surgery that I need to resume a normal life and return to gainful employment.

On 8/2/11, GEICO rejected an arbitration award of $75,000.00 to bring my claim current. They made a counteroffer of $50,000.00 if I agree to make no further (future) claims regarding this loss.

This is ludicrous given that Michigan No-Fault Insurance Law allow lifetime medical treatment and wage loss benefits for three years following the loss. I have been awarded Social Security Disability Insurance (SSDI) benefits, but GEICO still refuses to pay their portion of my claim for lost wages (disability) nor allowed coverage for any further medical treatment.

On the police report, the person that was in my car stated that the person driving my car was my son and he had run the stop sign. The other party said that they did not know what had happened because they did not have air bags and they received minor injury on the face. Later, base on the police report, they stated that the accident happened the way the police report said the accident happened.

The person who told them this on the police report never signed or came to court to state this and where my car was hit on the driver side in the back shows that whoever was driving the car, had to hit my car in the opposite lane that they were traveling because the car was hit in a T-shape going the same way that my car was going and they were traveling more than 35 miles an hour from what the police report stated.

Lacey at Geico told me to get a notarized letter from Chakeita ** and I finally did because at the time of the accident, Chakeita was on house arrest and she did not suppose to be out that time of night. To keep herself from going to jail, she may have said anything because she did not want go to jail and when I finally got up with her, she was on her way to jail because she did not appear in court as a witness. She stated that she did not say those things on the police report and she did not go to court on behalf of Adam ** and Jacob **.

After she saw where the hit was, she immediately stated and went to get notarized letter stating that she did not know what happened.

Lacey told me to get a notarized letter from Chakeita and I sent the notarized letter to Lacey who work for Geico in the claims department and she wrote me a letter stating that it appears per the witnesses, who is Chakeita ** who gave a notarized statement to me to send to Geico (to let them know that she did not say that on the police report), and our insured, the driver of the vehicle was driving at a high-speed and ran a stop sign colliding with our insured vehicle. For this reason we are unable to make a payment. Chakeita ** never signed anything but the notarized letter explaining he know what happened. Anyone could said that on the police report and they never did a thorough investigation because these young guys got injured.

My car was stolen and it is a possibility that Chakeita ** could have been the driver of my car. Why would she say something like that on the police report and was not signed by this so-called witness.

Chakeita ** ended up in the jail for violation of her probation. My car was stolen and I feel that this was a bad faith deal because of the way that Geico Claims Department handled the claim.

1. You stated in your advertisement for the sales position that it pays '$23 per hour'. This is completely misleading. The real pay is '$23/ hour of talk time', of which on any given shift an agent is working, 'talk time' is usually only half of the time worked. For example, if I work an eight-hour shift (of which I must be logged in the computer for eight hours), I, on average will only be 'talking' approximately four hours, of which I receive $23/ hour. So the real pay is approximately $11 hour. Why do you not advertise the position stating this fact? Are you hiding this very important fact? Is this a bait and switch tactic?

2. In addition, to receive the '$23/ hour of talk time' an agent must also achieve three different 'ratios' (submissions ratio, talk time ratio, issued ratios). Now, if only one of these 'ratios' are not met, an agent does not receive his or her '$23/ of talk time' or any commissions earned! This is not clear in the contract and was not clearly communicated to me before I signed up. For example, an agent can work a two-week shift, work 40-80 hours on average, sell 'X' amount of policies and receive $00.00 at the end of the pay period! This is completely absurd.

How can you expect people to work for two weeks, then find out at the end of the two weeks that they will not receive anything? Why is this very critical point not emphasized in the contract? And why was this not clearly communicated to me? Again, are you trying to hide something? Do you not think that knowing this fact would be a decisive factor for an agent considering the position?

I can honestly say that had I known this, I definitely would not have signed up and invested over $1,000! In addition, I had tried to address this issue, and have email documentation, with upper management, including CEO Bob Bland and president Drew Gregory, and my issues would not be directly addressed. Each time the issue was diverted and I would not receive a direct answer.

GEICO Insurance affiliate/ Life Quotes is able to get away with this because most agents, like myself, need to invest approximately $1,000 to obtain various state licenses to start the program. Obviously, after investing such a large sum of money, an agent is committed to the program, although critical points of the pay plan stated above are not made aware to the agent until after the investment is made! This puts the agent in an uncompromising position, as you can image.

I have wasted over month of work (of which I have sold over $20,000 in annual premium!) and wasted an investment of over $1,000, due to your lack of transparency and unethical practices and now I have almost nothing to show for it. I think your business practices are appalling and it is amazing to me that a reputable company like GEICO, whom I personally have auto insurance with, would knowingly participate in the these unethical, bait and switch business tactics. Furthermore, I would think the public would be just as appalled, especially under the current economic environment, to learn that a household name company like GEICO would be involved in such practices. I am sure that the Insurance Commissioner's Office of Maryland and Illinois would also be very interested in your business practices, as well as the insurance companies you represent such as Transamerica, Genworth, MetLife, Lincoln Financial, etc.

I would hope now that you would think it would only be fair and reasonable to reimburse me of my $1,000 investment and commissions on all the policies I have written and sold, of which I am the writing agent on, and the $23 per hour of the hours I have worked. Further, I suggest you change your job advertisements so no one in the future would to go through the same ordeal.

Initially, my car didn't appear to have much damage. The windshield and front damage were immediately noticeable. The other damage was covered with debris from the tree and could not be seen until the car was in full sunlight. The car was towed to Joe Hudson Collision Repair, Honeysuckle Road, Dothan, AL. They are a GEICO-approved repair facility and have a GEICO adjuster on site.

The car arrived there on July 15, 2011 at 10:51 a.m. The adjuster was gone for the rest of the day and would not see my car until Monday, July 18. When I had not heard from him on Tuesday, July 19, I called and left a message and emailed saying call me about my car. When Mr. ** (whatever his name was) did finally call, all he wanted to tell me was to calm down and call him back.

I immediately notified GEICO that I was not satisfied with this service and to provide a neutral adjuster. I wanted all further contact to be by email. They had the address since it's where I get my bill. About half an hour later, I received a call from an unknown number on my cell phone. I did not answer as I was on my job. As soon as this call was terminated, the business phone rang. It was a Mr. ** about my car. These people do not understand the English language of do not call me, email me.

I finally received **'s adjustment on my car. This was on the GEICO website, not from him. It was barely under 5000$ or 90%, just enough not to declare the car totaled. The damages included the following: front driver quarter panel (repair, paint), driver door (repair, paint), trunk lid (repair, paint, replace logos), brace between windshield and driver door (repair, paint), windshield (replace), antenna (rewire, replace). So, 56 hours of mechanical labor and 23 of paint, plus windshield and pin striping.

I was notified on Thursday, July 28, that my car was almost done and I would be contacted for an appointment to pick up my car. Friday, July 29, when I had not received a call by 10 a.m., I called to see when my car would be done. It's done, we told you that yesterday. I have the emails.

I had a rental car from July 15-29. My boss paid for most of it because I can not afford rental insurance on my insurance since it has increased every six months for the last four years of coverage. This was all GEICO coverage. I returned the rental at 574$, and my ex took me to retrieve my car in Dothan, an hour trip from my job.

When I got to Joe Hudson, my car was at the parking lot. We did a walk-around and noticed many repairs that had not been accounted for in the adjustment and therefore not made. They are as follow: dashboard still covered in glass and has a gash just below the windshield...was not there prior, I have photos of dash); glass not cleaned from driver's seat, floorboard, around the gear shift, etc.; pin striping is peeling off; the following locations have paint issues; the brace has bare metal showing; the passenger rear door has a scratch and a swirl pattern damage; the rear passenger quarter panel has metal showing; the driver door handles are now missing coverage and scratched; antenna has not been replaced, was on back order and have still not heard from the repair shop that it was received yet; the interior brace between the windshield and driver door no longer is flush; gaps at top and bottom; the antenna wire that comes up said brace now protrudes out onto the windshield (it has not been replaced); the steering on the driver front tire is now like sitting in a locomotive where it was like a sewing machine; the fender tire well has been destroyed and when I turn it, it catches on the tire and ruins the tire. There is also fresh damage on both bumpers, which they refused to replace or repair because there was existing old damage. This is understandable. But what about the rest of these that they refused to take care of?

They did send a second adjuster, Jason ** on August 8, 2011. He said the dashboard repair alone would cause it to be totaled, but they wouldn't total it because they have already paid Joe Hudson (less my 500$ deductible, I have check). He took photos. I had already taken photos and uploaded to their claim site and a letter stating all of the above damages that were untouched.

I got a call today, August 11, 2011, from Mr. ** saying they would send me a check for 100$ for the glass cleanup. Otherwise, this was a done deal. I told him...see you all in court.

So, I called Geico. I asked why they had charged twice. Their reply, "We only charged once." So, I called my bank and said, "Did you guys make a mistake? Geico told me that they only have one payment." The bank insisted that it was the merchant's mistake and not theirs. Geico charged back saying it was the bank's fault for putting the amount on hold, which alerted the over draft.

I had $500 taken out of my checking account. I asked the bank, "Since no one is at fault, can you give me refunds on the overdraft?" Their answer, "No, we cannot do that unless we have paper saying it was Geico's fault." On the other hand, Geico only has information that they have only one payment. In my head, I’m thinking, " what the **", so I’m the only victim of losing $500?

Since no one is at fault, it is mine? Dear readers try not to get Geico Security Service. I know they are big official companies, but their logos are just for your attention. Give me some suggestions what I can do, please. This is not my first time.

They said upon renewal I would get the lower rate since the 5 year window for claims would have been met. This year I received my bill for the premium and they did not lower the rate. I have been in contact with them for 4 weeks now. When I first called 4 weeks ago could not get anyone to speak to me and they requested someone to call me back within 24-48 hours. No one called. I had to call them a week later and demand a supervisor. I have a woman named Inetta ** supposedly trying to help me. It has been 3 weeks now since she got into the picture and she has not, for the past week, updated me and returned my e-mails. She is ignoring me. I don"t know what to do.

This is taking a lot of time out of my schedule and it seems like Geico does not care about its customers. It also has extremely bad customer service.

Please help me!!!

Anne **

I do not want to sue anyone just to be made whole again. Seems like Geico, which many have told me after the accident is the absolute worse when dealing with folks who were hurt by their customer. Shame on Geico. I even had to send them the police report, since their investigators were either too lazy or the company was too cheap to get their own copy. Actually, I had to fax it twice, since their location is so disorganized they could not find the first copy, which in fact was sent to the right number confirmed by my fax report. I have over $3,500 worth of validated cargo damage to very expensive fishing equipments, a hurt leg and neck, and they refuse to even call me or email me back. I do not want to sue anyone, I just want my stuff paid for. I have all the items broken and took pictures to confirm it all happened in the accident. My truck was a 2004 Titan and was in excellent shape. The money I received from my insurance company was not enough to pay for an equal truck, hence I now drive a Honda Fit. Geico is the worse company in the world and should be investigated by the insurance commissioners in each state.

My dad always said, "son, never judge a man by the manner in which he treats you, but by the manner in which he treats others." Geico, you are the ** filled pimple, located on the infested hair, in the **l section of the insurance industry. I hope your rotten **, choke on all that money you rip from hard working people. Shame all over you. If you are insured by them, you too are in for a real delight when the time comes to back up their words with actions. Oh, by the way that 'gecko' is actually a chameleon and who actually gives a rat's ** what nationality he is?

Which means, they never contacted our lienholder, as they should have. This is normal procedure. I don't know what to do. Our car is totaled and our insurance will not pay. If anyone could give us some advice on what we could do, it would be greatly appreciated.

I had made an inquiry to GEICO about my vehicle coverage for a sanctioned and insured HPDE (High Performance Drivers Education) course at Watkins Glen Raceway. A couple months later, I received a letter that they had cancelled my insurance for using my vehicle for racing.

I had naturally called GEICO to explain that an HPDE is a non-timed educational course designed to improve car control, ultimately to improve on road driving ability. They continued to accuse me of racing and being a high risk driver, solely based on a phone inquiry that I made to determine my coverage.

Why did I call GEICO in the first place? To determine if I needed supplemental track insurance, in case of an incident.

My complaint is they falsely, with no evidence or record, placed me into a high risk driving category. Their logic was that because I attended High Performance Driving Schools, I will be inclined to race my car on the street. I explained to them that that is like saying, just because I get drunk at home does not mean I'll go out and drive drunk.

In either case they would not give me a legitimate reason for cancelling my insurance. Again, I had always paid my bills, had never had a claim and only had one minor traffic violation for not obeying a traffic control device.

In May, GEICO started sending me letters asking me to provide them info about my husband (I'm divorced and my policy was indicated as such), insisting that my husband be included in my policy. I felt weird. They were greedy and aggressive with their request. Thinking of some office records mix-up, they would correct themselves, but they did nothing about it. In the meantime, I already got new coverage for my cars and just waited for the expiration of the old policy.

I just want someone to help me obtain the necessary medical attention I need and to resolve this claim. What would you suggest I do? I am injured and I have not received medical attention and my bike is damaged.

Then a few weeks later, I found myself to have a broken windshield, guess what was wrong again. I am paying more for insurance and I have none of the benefits I have always taken for granted with other companies that have provided me in the past. I was very specific about physical damages to my car but I have not received any benefits being a member as yet.

I had one accident where a woman drove into my half open car door, and I was declared half responsible. The woman was on a cell phone, and not attentive to her driving. The second "accident" was when my friend drove my Jeep, and smashed the side mirror of another car by coming too close. That is all what happened and the accidents were both MINOR. Is it really possible that a company that receives my money since 2005 can cancel my insurance policy because of these minor accidents that were both way under $1000? With me paying most of it? I call that a criminal offense!

Days later, I got a phone call from Julia **. She was pleasant on this first phone call, it seemed that she was considerate. I also explained to her what happened and informed her at time that I did not see the doctor yet. At this time, I am off of work for a couple of days at the beginning. I had pick out a lawyer at the beginning as well. Because of that, Ms Julia would not talk with me because I did have a lawyer.

One week went by, I made another call to see what she needed to speed this claim up. Ms Julia returned the call with a huge attitude an in high tone voice, saying that she can not speak with me because I had a lawyer. She spoke to me like I was a child. She was very nasty at the same time. When she stopped talking, I informed her that I no longer have a lawyer and I want this claim done as soon as possible. She again said with this nasty voice, "Well you need a letter stated that you are no longer represented." Cool, I sent her the letter that the lawyer sent me. Mind you, it has been weeks--almost a month--after the accident.

After I sent Julia all the information that she has requested--rental car statements, bills that came in a month later, receipts from the police department,etc.--I then received the first letter dated 5/24/11 about my accident. It stated that I had to fill out these forms, medical forms. I called Julia about this because I did not understand it. She was nice about those forms, explaining that these forms did not apply to me. I returned the forms on 6/3/11.

I received another letter dated 5/31/11 about my car. It stated that the car was in the stored place and that if I leave it there, it will be accruing fees. But when I spoke with Julia a couple of days after the accident (getting my belongs from my car), I assumed that GEICO has seen the car already. No they did not, it was two months after the accident.

I received another letter dated 6/15/11 stating that my estimate has not been completed by an approved appraiser, and that this estimate must be completed before payment can be issued. I was asked to schedule an appointment, for which I did, (that took another week getting in touch with her) but still no answer since that date of that letter.

At the end of June, I got a phone call from GEICO about my car. This was after the fact that I had called Julia to inform her that I needed a rental car to go back and forth because I had to use all my savings to get me back and forth to work. I ran out of money over something which I think GEICO should be paying for any way.

The car adjuster called me and apologized for this long period of time. He said it should not have taken this long for me to be put into a car or to get this claim from him. Again, this was after the fact that I had to continually call Ms Julia to inform her that I am about to lose my job because I can not get back and forth to work. She had a huge attitude of "I don't care if you loss your job".

My car is my work. I live in one state and have to travel 21 miles to get back and forth to work (to another state). Her attitude is unacceptable. Going back to the car adjust, who was Randy **, he was very nice and professional about this car issue, he made sure that I had a rental car for a week before I receive my funds for the car.

Still having all my information to GEICO adjuster Julia **, I have been getting the run around about my money.

I called back Ms Julia about week ago and she still had this funky attitude about getting my money. Again, I informed her that I needed my money because I was about to be evicted from my apartment on the 20th. My paychecks are not enough to cover my losses from the accident. My savings are gone, my vacation is gone because of this accident and the slow pace of receiving my money to pay my past due bills.

I called Ms Julia again last week asking when I will receive my funds. She answered with an attitude and as if she were talking to a child. In her nasty voice, she said she was waiting for a doctor's statement. OK, If I needed this, why did she not tell me this a month ago, when I should have had my money by now, and not three months later.

Yes, we got into a screaming match because I did not appreciate her tone of voice. Yes, I was very pissed off because I needed my money and it was just sitting there on her desk when I needed to pay my past bills. I called Ms Julia on 7/8/11 and left a message on the phone and email asking for my funds. She returned my call on 7/13/11, stating that she has not even started on my paperwork. This was after the fact that she said all I needed was my doctor's statement, which I sent after the fourth of July. This was the last straw.

I asked for the supervisor's number. I called on 7/13/11 and left a message for Lori **. She has not returned my call. This despite the fact that when I asked Julia for the supervisor's number, she told me that 'she does not have time to speak with me as well'. I am up to my neck and over my head for this messed up service that I have received from this company GEICO. The employees working for this company need to find another job.

I don't think that any company should have someone's funds on hold because they don't want to do their job. I need my money ASAP like today 7/15/11. I have never been treated like this before from a company that is claiming that they are the best.

My question is, how long does it take to receive your funds? Should it take three months, especially when you have bills to pay and your saving is all gone? How selfish is that? When trying to solve and help the case along, the person had a ** attitude from the beginning.

Again, I don't have enough money to pay my bills this month. I can not borrow any more money from anyone because I still owe them. I have bills that are due as of writing this complaint on GEICO. I have my eviction notice on the 20th. I have student loan on the 24th, which is automatic out of my account. I have cell phone bill, which comes out on the 20th. I have court bill due on the 24th as well. Yes, I don't have much bills but it's enough that these past due bills are on my credit and a pay plain. I have a car note of 150 every two weeks, for which I can not mess the payment but because of GEICO's slow process, I am behind payment. I need help NOW!!! I am not patient anymore. I have left her messages, email, phone calls. Nothing.

So I ask them "How can I be charged something that I do not owe?" In which they replied by saying because of a computer error on GEICO's behalf Im getting a charge for something that is not my fault. I have not received any notification nor did any of my billing statements from GEICO show that I owed a back owed charge for the months I carried and paid for with GEICO insurance. I am out raged that this company. I'VE PAID EVERY SINGLE BILL THAT I HAVE BEEN CHARGED FOR EVERY SINGLE MONTH. Their was never no records showing on my bill statements from GEICO that I owed a past due amount and I have every single bank statement and document to prove I did not have a remaining balance or late payment. Only when I called to cancel my insurance because I want to go with a better company they are trying to say I owe them money.

I was involved in a car accident on 6/20 that was not my fault.

The police were called to investigate and process a report.

I contacted an agent, Emily **, who informed me that I was not at fault, and that my claim would be processed quickly in order to receive monies to put toward the purchase of a new vehicle (since mine was totalled).

It is now 7/5 and I am nowhere near a resolution. Supposedly the person that hit me only has $10,000.00 worth of liability coverage so it has to be split between my damages and the car I hit after she hit me. They can't seem to locate that guy so I'm in limbo.

This also means that:

E) Additionally... I had to turn in my plates last Friday and am now paying insurance on a car I do not own and a registration I do not have.

I cannot get anyone to give me a clear-cut answer on any questions, or anyone to help me directly with this issue without giving me the runaround. I have been a loyal paying Geico customer for a long time now and do not deserve to be treated like this. When I finally need them most... they treat me shabbily.

I requested to speak to a supervisor, who only ended up being Michael claiming to be a supervisor (unmistakable voice). So, I put my fiance on the phone, and he was just as rude to her. She hung up and we tried to call back, hoping to get someone different to no avail. Geico even advertises free quotes, yet they didn't give me a free quote. They wanted $250.00! As I said, I have been with Geico for over 10 years, but after this incident, I will find new a new insurance carrier.

I went over to check on the other people and one was screaming about her legs; no seat belts, I was told later. I couldn't really understand them as they were of East Indian nationality. The ambulance took them away immediately in three different ambulances. My truck was totaled as was their car. I talked to two witnessed as I was in shock and wasn't really sure what had happened. They told me they saw the whole thing and that they would wait to give their statements. They said the other car didn't have their headlights on. Well, it wasn't a wonder I didn't know what had happened. The police report, which took forever to get, states that the other driver was at fault, with a supplemental narrative included.

However, I have no witnesses because I was told due to the rain, the officer wasn't able to read the information he got from them because his papers got wet. So, no witnesses. I gave a statement to my insurance company within 24 hours, but I didn't hear from the insurance company for a month. I stated in both statements exactly what happened and that I didn't see them coming because they were too far away and they didn't have their lights on. Well, due to me "not seeing them" Geico decided I was 50% at fault, even though the police report says they are at fault. Of course my truck was towed away, considering I could not drive it and living in an apartment, I had nowhere to put it.

Meanwhile, I receive a towing bill at this time for $800 for towing and storage. I asked if anyone from Geico had been there to take pictures of my truck and they said no, so I went and took pictures myself. When I spoke with Geico, they asked if I wanted my truck and I told them no, I have no use for it now. They told me they didn't want it either.The towing company didn't even mention at the time that they would negotiate the bill, they waited until it got to $2,400 and then said they mentioned it after I received the first letter. Needless to say, my mom stepped in and talked to a Geico Supervisor, Vanessa **, who after explaining to her numerous times that it was not my fault, decided to change from 50% my fault to 25% my fault because I said I didn't see them coming.

Geico would not pay for the towing and storage bill. After they arrived at a value of what they thought my truck was worth, they sent me a check for $3,300. My truck is worth $6,000 not to mention the towing bill was now at $2,500. So we took the driver to small claims court with proof the traffic lights were inoperable and police report with supplemental reports. I asked for enough money to pay the storage bill and replace my truck. I received a judgement for the same amount that Geico sent me and no more.

How is it fair when you are not at fault and you end up with no truck and a towing bill, which is now the first thing on my credit report? How can I trust anyone now that I have been ** by Geico and the ** judge that probably didn't even look at my proof? I now have my first bad mark on my virgin credit history and can't imagine paying that bill and expect to get another vehicle with what would be left. I will never say anything good about Geico, ever.

My Chevy Impala was hit by a midsized budget U-Haul GMC moving truck in the afternoon of March 16, in my apartment complex’s small parking lot. The rear turning light is broken but the bumper is okay. The truck driver parked in the small parking lot and admitted the scene. He gave me the ID information in front of the witness and I called GEICO that night. The second day, in the morning of March 17, GEICO's adjustor Alex **** called me to verify the accident. I told him everything including that a witness next door was with me when I talked to the truck driver. Another witness left a note on my car window and said he saw the accident and then left his cell phone number to me saying if I need witness. I thanked him and everything looks good for now. But GEICO began to play their tricks.

Nobody answers my calls and emails in the next two weeks. I thought they are trying to solve the claim and I am busy with my work. However, I didn't receive any call from Alex or GEICO, the following week. I called him back and left him a message but he didn't reply. The second week after the accident happened, still no reply from GEICO although I try to contact Alex everyday but no response. Until Wednesday, Alex happened to answer my wife's phone call. He told my wife that the truck driver was denying the accident. Holy! If GEICO knows that the other party was denying, why GEICO didn't contact me or the witnesses for verification immediately? Why GEICO did not ask me to send them pictures but just no calls and no emails for 2 weeks? Is that the normal way for GEICO to serve the customers?

So I had to change the adjustor. Finally, Nancy **** changed the adjustor for me. I thought it is going to work. But after Laura **** took everything down and contacted the witness, after one week, on April 6, Wednesday, she disappeared. I called everyday yet nobody answered again. It was Friday, finally, her colleague answered the call and told me that the note Laura recorded is that it is the truck driver’s responsibility and asked me to call next week. Today is April 13th, Laura finally calls me back after another week. They told me the opposite from what I heard from her colleague. The driver is not responsible to my accident.

GEICO'S decision is based on two reasons: 1. Witnesses are too late! Too late? Yes, they said too late. They think they are biased witnesses. For what reason? For two weeks late. Let's recall what happened. I told Alex the second morning that I have a witness with me but Alex never contacted her! Then they call this is a late witness or biased witness. The very second call from GEICO is already 2 weeks late and now 4 weeks late. GEICO told me that all the witness are late. Is it my responsibility or GEICO’s or Alex’s responsibility? They contacted the witness on the 3rd week and told me that they are too late in the 4th week. Good Job on GEICO to make fun with your customer.

2. The height doesn't match. What part doesn't match? They said that the loading tailor height doesn't match my broken car rear turning light! They took the measurement so I asked what's the number they got. There was no answer! Okay, so now the fun part begins. A witness living upstairs saw the truck that hit me and now GEICO said that it was not that truck or what is in the pictures. This was like a GEICO adjustor was at the scene! In other words, the truck that hit me is not the one in my camera and was seen by the witnesses! What a drama? What truck did they measure? They didn’t tell me!

To find out the truth, I went to the budge rent truck today and took the picture of my car and the same type of U-Haul truck. The edge of the lodging tailor matched exactly the place where the plastic glass is broken and that is what the witnesses saw. Then, a guy in GEICO said, “Oh no! This is a Ford truck and not a GMC truck! You need find a GMC truck. I said, “Do you agree that the size is the same?” He said, “Yes, but you can't compare an apple to an orange!” Good. I went out to another Budge rental truck which is 15 minutes more drive just to find a GMC model. Here I find the same type of truck, a Ford and a GMC together! GEICO did play a good job to make fun with his customers and waste their customer’s time to do extra exercises. Pathetic! But it is true.

The conclusion is that GEICO sent out an irresponsible adjustor to slow you down. They don't answer your call or reply and then they will call witnesses as late witnesses. Then, GEICO made the decision from an irrelevant measurement which was not even checked with the witnesses or with the picture about the type and size of the truck. Why has it happened? Where is the justice? Is this the way GEICO tries to save money? By not answering the call?

Geico took the car the next day, in at Fine Line Collision Center in Miami, FL, and that said it could be repaired. They work with All in Leather Inc., and had the car (providing us with a rental) for 28 days. My policy allows for 30 days. On the 28th day, All in Leather told me that we could come and look at the car, that they believed it was complete. My car looked even worse than it had when we took it in. All in Leather said that Geico didn't approve all the work (we were told by both parties up to this point that they had approved anything that needed to be done), and Humberto **, the Geico adjuster told me that this wasn't true, that he had approved everything. I was told that I had to come down to have a conference with all parties involved, as my car rental was due to expire on Sunday. Enterprise didn't work on Sundays, and it was now Friday afternoon.

On arriving at Fine Line Inc, I met Humberto, who's story had now changed. I was told that the car's damage was now 20k, the value of the car was deemed around 16k, and that it was a write off. They had already sent up the records to Tallahassee, and there was nothing I could do. He agreed that the job was indeed a bad one, and was supposedly "even ashamed to face us".

My car was paid in full. It works beautifully, and is mechanically sound. The insides are just a bit messed up now due to All In Leather Inc's shoddy work.

I was told by Geico that I have no say in the matter. I can keep the car and refuse their check, but they now have it classified as "uninsurable", and when time comes to renew the policy (in a couple months), I won't be able to insure it. They wanted me to sign right away, and just take the check. I refused, and asked for some time to think it over. They said ok.

I asked if I could buy the car back after they gave me the check. I was told No. I asked if I could get another estimate for the car for them to consider. They said No. I asked if I could just take what they could give to repair the car at my own chosen facility, so that I could keep the car. They said No. I asked if there was anything I could do to keep the car, as it's expensive now to go out and have to buy a car, and I need one. They said No.

Humberto told me I have 2 days that I can use within the policy, so that I can have time to purchase a car. Two days! To buy a car. I mean, shouldn't have they been able to tell if they couldn't fix the car a few days after they had the car? Did they need to wait until the 28th day to tell me, and then say, oh if you want we'll be nice and give you 2 days to get a car? "Out of the goodness of their heart", they've worked out a "deal" with Fine Line, and Fine Line will pay for 2 extra days. So I have 4 days to buy a car.

Dealerships are closed on Sunday. I work 8-5, and dealerships close at 8. I asked then if I could at least drive the car until I find one, that way I won't even need the rental. Now I'm told that I can, but they're not liable for any damages/accidents etc. So basically I'm not insured. Also, on bringing the car back, they're going to deduct from the check, the amount of miles driven. Added to this, they need a title, which I've ordered, and takes 7-10 days, and they said that it's my prerogative to pay the surcharge and get the title to them asap, as they won't take the car without the title either. And yes, I know it's only an extra $20, but it's just wrong on all accounts.

Please, is this even ethically allowed? Is there anyone I can go to for help? I'll give the stupid car in, but for Christ's sake, I *need* time to purchase a car. This isn't a small amount of money, and I had no thoughts of even making another car purchase for the next 10 years!

I was not behind on payments. I never received any notification at all, verbal or written that this was being done. Of course, Geico swears it was a computer glitch. I will continue to believe that this was an intentional act. This is more than coincidence. I never realized how many complaints against Geico were out there. Since I have notified every state rep, BBB, consumer affairs, and insurance commissioner of this complaint. Surely they can't be stupid enough to do it again. I am better off staying with them at this time.

I was sent to numerous doctors by my primary physician to determine what impact the accident had on my legs as there was a lot of pain, was well as my chest. To make a long story short, I received benefits through June 2010 from August 09. My accident was August 28, 2009. I had x-rays, bone scans and MRI's. I was placed on permanent disability.

The deceased had insurance with GEICO for $50,000. They have offered only $30,000 plus they want us to pay the medical bills (this was in agreement with Gallagher **). I am now totally disabled, my truck is gone (but I was reimbursed for the current cost of the truck) and my business is gone. So for the rest of my life, I am supposed to live on $30,000. I can hardly walk for any length of time and they say that my pre-existing condition of diabetes is the cause and not the accident; however, the doctor has indicated that it was the result of the accident that brought an onset of this. I also have a hematoma on one leg due to the accident which they say could go on for a very long time before totally healing.

I should not be responsible for any medical bills because I was referred by my primary physician to have these tests done and other specialists visited to determine my problems. I should also receive full compensation from GEICO as I am now totally disabled. I never missed work for any length of time previously and could have worked for several more years.

I carry comprehensive, as well, a rental on my truck. Geico would not authorize me a rental even after I asked several times. Now they are refusing to cover my truck since there were no witnesses to the wreck that will come forward and say they saw the animal. The police report says there was an animal involved and that my son said a dog ran out in front of him.

He had just been hit by a airbag and worst he was injured so he was not 100% what type of animal it was. The raccoon was dead on the road when me and a neighbor got to the scene. My son gave his sworn statement to Geico about the animal. Yet, they are refusing to cover my damages. I have now got to go hire a lawyer to file a suit because they refuse to honor there contract with me.

Because I have been a mountain driver longer than the driver of the other vehicle (aged 24) has been driving at all, and for the mere fact, he admittedly claimed fault, as we exchanged our insurance information, etc.

He also stated to me that this was his 2nd or 3rd accident (I don't recall which). I have told GEICO I want to appeal the decision and they kept telling me that they will get back to me! I received a letter dated Nov. 24, 2010, stating that they had come to their decision and that I could "request a reconsideration of our liability determination.” "A person other than the original decision maker will complete such a review and reconsideration. If you have additional information that you would like us to consider, please provide it to us. Today is Dec. 2nd, and I was just told on the phone, only because they kept putting me off that, they could not help me and that my case was closed!

This was Dorah **, Examiner Code F333 (800) 654-55896 x5024 Claims Department. I am appalled at this. They put me off then give me this letter of their decision, claiming to have fought for me. The weather conditions of the San Bernardino National Forest Mountains are driving conditions like no other, probably in the United States! In 15 minutes you literally go from 500 feet to an elevation level of 6,100 feet! I know, I lived in Arrowbear CA, from 1996-2005 and Crestline CA, $5,000 feet elevation from 2005-2008. I have driven up and down the mountain and had been hit three times by boulders, and their conclusion was I attempted to pass when it was unsafe to do so causing a collision! This is a falsehood! I am sick of these companies having you pay out in car insurance only to ** over, assuming you are really 100 percent at fault and stating that 60/40 was a decision I had to except! Please do something because I ready to go higher up on this. I am very disappointed in the service that GEICO has given me on these matters!

Geico said, I would have to wait for 1 or 2 months for some bogus reason (wait for the DMV) before any repair work could be done, although they admitted they would have to pay. I called my insurance (Mercury); let me bring in the car for repairs, they paid for the damage and sent the bill to Geico. While I was waiting, they kept insisting that I could also choose Mercury to pay for it and say the whole accident was my own fault. This way, I wouldn't have to wait 1 to 2 months before bringing in my car to the body shop. What?! So, their whole reason to let me wait is so they won't have to pay for it.

According to Geico they were waiting for paperwork from the DMV to prove that their client's car was actually his. Why would I have to wait for that and 1 to 2 months? No Geico for me, never. It's a shame that it had to go this way.

Damage: car body damage ($3300) which my insurance had to pay for upfront and subsequently sent this bill to Geico to be paid by them.

When I called Geico, they couldn't have been more disinterested. I reported them to the California insurance watchdog people and they investigated Geico. They said that Geico told them I had given them my Visa number! The CA people believed them and not me. I found out from my husband that they had told him they could not give him a free quote unless he gave them a credit card number, so he did. What they did was illegal, though I did not know my husband had given them my Visa, I still (and I have a witness) told them not to go into my account for any reason. They finally returned the money they had filched from my account but it was devastating because I live on $845 per month, and am in bad economic straits as it is.

It made me ill because people believed I had written bad checks and I had to change my card number, which left me without a card for two weeks. It made me very frustrated and angry that they lied, misrepresented, and scammed me. I got another insurance company but that caused trouble. Geico is still sending me mail and even my bank would not go against Geico. How can I stop their ads to me through the mail?

I then went to Enterprise and leased a car, thinking Geico would later reimburse me. Not only has Geico refused to reimburse me, but they are also fighting me so they don't have to pay off my stolen car. Just last week, Nicolas told me that my claim would close on Friday. He also told me to mail him a copy of the bill from Enterprise for the car. Well, today an investigator from Geico called asking me to set up an appointment with him to take an oral statement. I asked him what the problem was, and apparently, Geico refuses to pay my claim until they investigate my claim further.

Mind you, I am a busy law student, who now has no means of transportation, and apparently a car payment of $400 per month for a car that is no longer in my possession. When I asked the investigator if I could give the statement over the phone due to my situation, he refused. I honestly don't have time to play games with Geico, especially considering the fact that I'm the victim in this situation. My car was stolen. Not only has my claims adjuster been insensitive to my situation, but Geico as a whole, has inconvenienced me greatly and made my life a living hell all because my car was stolen.

I never authorized for that charge nor received any emails, phone calls to say I was going to be charged that when I complained I was on hold switched back and forth for 1hour 25 minutes and told cant receive refund the policy started in 2009. They allowed over site of previous premiums but changed in 2010 but when stated when took $33.30 for other policy why not the $64.25 from 2005 could not get answer everything. They said discreated what previous stated from them but the $33.30 that I was not informed about was to pay my policy that I have now and being unable to going to be lapsed in insurance they won’t refund money. And now I don’t have insurance because I can’t pay premium due to not having money because of their charge.

I entered my information to get policy when I received mail to pay this amount first $64.25 then I can start policy. How did they get they were allowed to charge me $33.30 not one reference about that charge was made to me from calls emails. And if so how did I get policy started in 2009 if owed balance first was stated was in collection didn’t see it then they allowed it but changed in 2010.

They allowed there selves to go ahead and charge the $33.30 but not the $64.25 after you state you cannot afforded to pay that much at moment until middle of month. That if they can’t start policy with quoted $42.29 you want to speak with legal dept. or get number and address they put other people on phone. Well if you pay have now with the premium $42.29 then break up balance pay that way but when state you do not have funds to do that you make that clear they will not refund no money even though they stole.

Yes I say stole because I was never informed about being charged that and when they did its causing me to not being able to pay what I have to so I can keep insurance affective that I have now. I take my son to school every morning and pick him up there is no school bus that runs that he can ride so there action is causing me to have to take him to school in hopes that I don’t wreck or get pulled over. Because my insurance cards are dead at midnight and I don’t have the funds to pay it because of being laid off and won’t get monies until middle of month.