GEICO Reviews

On March 4, 2012, I was rear ended by a Geico policyholder, Irena **. The accident was caused by her. She rear ended me when I was stopped at a red light. We never heard the squeal of her brakes before she hit us. She was given a ticket for careless driving at the accident. My passenger and I did not go to the hospital at the time of the accident. We did go later to Largo Medical Hospital and was told we had whiplash from the accident and would be sore in the following days. My car was damaged and repaired twice by Dayton Andrews Collision Center on US 19, St. Petersburg, FL. My insurance company Farmers has quickly paid for everything, except the deductible and the car rental.

I have left voice messages regarding my claim, for the Geico claims agent Safeena ** at phone number ** many times. I have requested multiple times to have Safeena have her supervisor call me. I have not received a call back from that person. I called the Geico helpline and asked for her supervisor. I waited over ten minutes on hold and I was connected to Safeena, even after I told the woman on the phone that I didn't want to talk to Safeena, I wanted her manager. The last time I received a callback message from the Geico claims agent Safeena ** regarding my claim, she said they sent my claim for the $500.00 deductible and the car rental reimbursement was sent back for review on 4-19-12. She had previously told me that it was in review. My claims rep told me the original claim was sent 3-19-12. Please contact me as soon as possible so I can get this behind me and have some peace of mind.

It's been 4 months of being without my vehicle and they refused to get involved in helping me retrieve it. They tell you they will call you back, but you never hear from them at all. They refused to even get their fraud department involved as well. I have never dealt with an insurance company such as this and do not advise anyone to use their service. In finding this web page, I also found out that they have had 2 class action lawsuits against them. I would like to start a third! They are on the news today now about their poor service to their customers! It's very sad when the Ohio Department of Insurance is letting them completely keep getting away with what they are doing and not being shut down! I guess GEICO has enough of everyone's money to keep a good attorney! Who's going to help us all?

The letter I replied with: I've been driving cars, trucks, vans and SUVs since I was about 16 when I received my driver's license and I'm about to turn 21 in a few days, so I'm not sure of this lack of driving experience thing. I've never received any speeding ticket or traffic violation of any sorts so I apologize that I'm a tad bit baffled at why I was declined insurance. I'm currently insured under Geico, under someone else's policy and have been on her policy for some time now. So either way, Geico is still going to cover me if I happen to get into an accident. And as a rebuttal to your statement about other companies, yes, I have indeed received approved from other companies for insurance. I just thought as a longtime customer, you would value my business with you and try to keep me as a customer. Sincerely, a guy who just wants to be treated with some common sense.

Nevertheless, I was charged the next day, and my policy wasn't cancelled, because they told me that I didn't provide a reason. (I was never told to provide a reason.) And I guess I didn't stop the automatic payments, because this had to be done over the phone. (And the rep told me that he can't do it.) So, who is supposed to get this done? God?

I called again the next day and talked to another rep, and I was told that the only way for me to get a refund is via check (Isn't that convenient?!). When I asked to talk to her supervisor, the supervisor basically blamed me for calling them really late, not because they completely screwed up their own instructions. GEICO has the worst rates, customer service, and cancellation policy. (They're like a stuck gum on your shirt that you can't get rid of.) I just can't wait to get rid of them. Not only I saved over $90 a month on my policy with another major policy provider, I don't have to deal with their awful reps.

I checked with seven other companies and no other companies do this to their clients. I called GEICO four times and heard from the customer service representatives that this was the law that they had to write my daughter in Kansas to cover her in that state. I asked what law says that I have to do this. They could not answer. I contacted a local professional agent and they told me there was no such law! I called GEICO back and spoke to another agent and they said it's a GEICO policy. In other words, a way to double your insurance costs!

I was so angry. I am ditching this company as they are out to get you anyway they can and don't care about their customers. They especially don't like college kids that don't live at home. Every other company that I spoke to said as long as the car is registered in my name and in Texas, they still give the discount. Way to go GEICO!

I'm contacting my AG, Pam Bondi and the Better Business Bureau about this. I asked why can't they accurately bill customers and why would they continue to bill me once my account was paid in full. I got no real answer. I can't believe this happened. Their lack of customer service was shocking! It was like they don't care about their customers, even longtime customers. I won't be renewing with them. It's their error and they should take responsibility, not blame customers. I hope others check their billing and policy carefully.

I finally called and told them I would report them to every consumer site available if I didn't get a return phone call that day. I finally got a call and all I got was an apology for the way I was treated, but nothing more could be done. Bottom line is, when I took out the policy, I was told I had full coverage, but when I had a claim, all of a sudden I didn't have coverage for that item. They take your money, but provide no coverage and terrible customer service. Stay away from GEICO!

I made a call this morning to see if they would make an exception based on the information I provided, but they really didn't care. To top it off, I went online to research and request additional quotes from other companies, and although I did not request a quote from them, they sent me one. This has been quite the experience, great customer service, and customer loyalty.

I have spoken to a dozen people at Geico, and depending on who I speak with, I get a different story. Does anybody have any suggestions? I am a widow and need my car desperately. I have been catching rides to work with coworkers but sometimes that isn't possible and I've had to miss work because I don't have a car. My fiance was also in the car and had to miss 6 weeks of work. Geico hasn't paid any of his medical bills or reimbursed him for his time off work either. I know the lady that hit my car, who has Geico also and they haven't taken care of her auto repairs either, so I know that my case isn't an isolated incident.

I have spoken with Geico. They keep telling me James ** will call me. He is the field manager in Vegas. He still has not called. This is the worst insurance company out there. I switched from MetLife to save a few dollars. Big mistake! I never had a problem with MetLife. I'm going back after I file suit against Geico in small claims and resolve this issue.

So, our car was totaled. A week later, said they would pay off the car but not for what the value of what our car was worth. We said that we were not happy with that amount. They said that was all that they were going to give us, no ifs and or buts! Not a week later, the adjuster called and said that we needed to release the car. We said no, we have not agreed on a price and we have not seen any money! No money, no car! He then calls and threatens my wife by saying that if we do not release the car, we will face serious consequences! Not 30 seconds after that call, a car auction company called and wanted to know if we had released the car. Who called them? Finally, we said if he would agree to pay for the new tires on the car we would go with their offer. He said that they would do that. That leaves us with like a $1,040. Not a good down payment to get into something new, but we were so tired of this whole scandal. So then we find out that nobody seems to have the title to the car.

Once again, they say they will not cut a check until they get the title. Well, we have released the car. So now we are out of a car, no money and no title! We don't know what to do. We can't afford to pay a lawyer. Once again, we Americans taking advantage of by corporate America! Keep us hungry and we will stay under! No compassion, they just get all they can! Please, if you have any advice on what we can do, we would greatly appreciate it! Thank you.

On April 5th, Casey called me. She told me she is Ann **'s supervisor. During the conversation, she said she was sorry for my loss and sorry they had to stop payment on the check they sent me to replace my mailbox. She told me it was a mistake that they had sent the check. She told me they are investigating the claim at this time. She also said, since the driver said there was a phantom car. She said, GIECO would not be liable to pay for my mailbox that the phantom should pay, not them. I asked her if I could quote her on that and she told me no, I could only say that she said they are investigating. I have checked with two other insurance companies and they both told me if there is a phantom car they treat it in the same manner as if the accident had been caused by a deer and their companies would pay the claim. I am extremely frustrated with GEICO. I get the impression they have no intention of paying this claim.

We have 5 cars currently insured and if I ever have a desire to change companies after this experience, I would never call a GEICO agent to get a quote. The only positive thing I can say about GEICO, is they have darling commercials! GEICO has horrible customer service, telephone manners, and from the experience I have had, I would say they certainly do not pay claims in a timely manner, if at all.

After several weeks and countless phone calls with GEICO, I am yet to be paid for the mailbox that was destroyed by a young man whose car was insured with GEICO. I am not in a financial position to hire an attorney, and I do not have extra money to replace my mailbox. This seems to be a case of a giant company walking on and taking advantage of an individual. I guess they think if they beat me long enough I will just give up. I have filed a complaint with the state of Missouri Insurance Commission-Consumer Affairs and I intend to file with the BBB.

I did as asked. I tried to call and there’s no response. I sent an email and there’s no response. I had the repair shop fax the estimate to the fax number he provided me with. Next, the repair shop is telling me that a guy from GEICO named Max (I never got his full name) was out looking at it. So, since I have left several emails for Dawson ** and several emails with absolutely no response, I called the other contact I was given on my claim, Natalie ** (liability). I say there is someone named Max looking at my vehicle and I would like him added to my list of contacts on my online claim. That was ignored.

It has been 2 weeks at this point. I have yet to get a response from emails and voice mails to Dawson **. I have yet to get any contact info on Max and I have yet to see a written estimate or see one added to my online claim. Now, out of the blue, GEICO submits an additional claim on top of my other one. Lo and behold, the phone rings. He introduces himself as Dawson ** and he would like to come take a look at the damage on a claim that showed up on his system. I tell him who I am and I haven’t submitted a claim and I am still waiting on something from my original claim. He remembers me and says, "Oh, I thought your claim was already taken care of." I said, “Well, if you had returned my calls in the past 2 weeks, you would see it was not.” I told him that by looking online I can see that Natalie ** submitted the second claim. His response: "What are you talking to her for? You should only be talking to me.” I again told him that I have left him messages. I also told him that someone named Max was the one inspecting my vehicle. He says, "Let me call you back in 45 minutes. I have to chew some butt about this.” I never received another call from him again. Again, I have left voice and emails with no response.

So I think to my self that he really is blowing me off. I decided to call him from a different phone. Guess what? He answered. So how is it I can call him numerous times from my phone and never get an answer and the one time I use a different phone he picks up? This is terrible service. I will drop GEICO based solely on having to deal with these 2. Now, I have discovered that Natalie has pawned me off to someone else. I think both these two have buried themselves in a hole and it is better to ignore the customer than provide service. Long story short, they have no problem taking your money for years, but will not lift a single finger when it comes to the service they should be providing. I would like nothing less than these two people fired - unless, of course, this is how GEICO operates.

The police were called. Statements were given and the car that struck me and pushed me into the car in front was cited for "following too close". You could tell by all the fluid from her Jeep exactly where the first impact took place. The car behind me and me both has GEICO. I spoke to family members later and they all told me to watch out because when two parties have the same insurance, it's not as if they are going to fight very hard to make sure you get fair compensation for damages. I shrugged that info off as them just being paranoid.

Later on, I got the worst headache ever and just before bed, my neck became very stiff. The next day, my insurance adjuster returned my call and got a statement. I said I stopped and was then pushed into the car in front of me but felt three impacts, the first of which came from behind. After my statement, he told me the girl in the car in front said she felt two impacts and that she said I struck her first and was then pushed into her. He said they needed the police report to clear it up.

I went to the police station and picked up a copy of the report. Then, I went to a doctor who said I had spasms in my back and neck muscles from the trauma and told me I shouldn't be at work and would need physical therapy and pain meds/muscle relaxers (the pain in my neck and back has been so bad at times since the accident that, even on meds, I've burst into tears). The accident report, as I expected, said the initial impact was when the Jeep Liberty hit me from behind. I really thought that would clear everything up, apparently not. Turns out, my family gives really good advice and aren't paranoid at all.

So, GEICO is saying that, even though the police report says otherwise, they are going with what the girl in front is saying since according to them, she is the only "innocent victim" and, since I do not have collision on my car, I am 50% (plus the deductible) responsible for the damage to the front of my vehicle not to mention 50% responsible for the back end damage to the car in front. I also assume they will deny part of the payment for my missed work and medical expenses. Even better, the girl in front, who claimed no injury at the time of the accident, has reported to GEICO that she hit her head once per each impact. I guess that's better for both of them because, not only does GEICO not have to pay for all of my car repairs and medical, but the girl in front can now try and get money from both myself and the lady who rear-ended me to compensate for the head bumps she somehow forgot about immediately after the accident but then remembered a few hours later.

I'm not sure I have any choice at this point but to get a lawyer. I did not hit the car in front of me before I was rear-ended and pushed into it. The police report says the exact same thing. As far as I'm concerned, I'm just as much an innocent victim as the girl in the car in front. I stopped before hitting her car and if the lady in the rear was paying attention and leaving safe stopping distance, I would be at work right now rather than sitting here, in pain, stressed out and wondering if there really is such a thing as justice in the world today.

GEICO has outright told me that there is no evidence (the guy who stopped to ask if we were okay must not have seen the crash because, even though he talked to the cops, nothing about him was mentioned in the report). I'm really, really angry. I am a very honest person and I like to think people usually care more about what's right rather than making a buck. I'm starting to see how naive that is. In the past week and a half, I've heard nothing but negativity about GEICO. As soon as the dust settles, I'm taking my insurance elsewhere. I know I'll pay more money because I've now been found liable for an accident that I had no control over. I stopped before hitting the car in front of me. I have no control over someone speeding, not paying attention, and rear-ending me but GEICO apparently doesn't care about that. So, my rates will go way up, but those upped rates won't be going to GEICO.

Now GEICO claims, based on photos provided by both drivers, that he hit her broadside and should have swerved or something to avoid the collision. Meanwhile, he was stopped! Had he swerved left she would have hit him any way. If he had swerved right he would have hit a parked car. Stopping seemed the best thing to do.

Here's the problem. GEICO is assessing my policy 15% negligence for failure to yield, yet the driver of my car had the right of way and the other driver admitted she panicked and just went for it. And the police officer said she was entirely at fault and the driver of my car had stopped! For the life of me, I cannot figure out how the driver of my car was negligent. Additionally, simple physics kicks in here. It could not have happened the way the insurance company said it did, because the car would have spun into the driver's door of my vehicle by simple impact and the air bag would have deployed.

I guess the fault lies in being on the road that morning. It's not a large amount of money we are arguing over, but for me, it's the principle of it. By assessing fault to both drivers, they can 1) charge both policies so as to increase rates, 2) it stays on my insurance record as being partially to blame for the accident and 3) it upsets me the most that the insurance company counts on most insured to not question their assessment and just accept their findings.

Personally, I am tired of the hoax. It's time that companies doing business in the United States adopt a policy of integrity and step up to the plate and do the right thing. Insurance companies make millions of dollars every year, and you get into an accident that blatantly was no fault of yours and you are assessed blame. It's wrong. Then to top it off, the supervisor now puts partial blame on the officer for not filling out the report thoroughly. Wow! How are you supposed to go up against an officer of the law? Frankly, it disgusts me.

I pay GEICO to insure me, and then they still find a way to milk more money out and tell you it's the law. I asked for a copy of the law but was never provided with one. It further upsets me that the insurance copies count on the insured to give up without a fight, and then when you question them, you are at fault.

They suggest that I go through my insurance company, Nationwide, which I will not do. I would have to lay out my $500 deductible and wait until settlement. That $500 may as well be a million. Who has an extra $500 bucks lying around? Not me. Just a smashed car. The bruises healed faster! This isn't what I expected as the injured party. Much less than I expected. Who knows when I'll get some help?

In my opinion I believe they "low balled" me to get me back as a customer, then slammed me with this increase. I know insurance companies have a 60-day period to verify/re-evaluate a new policy in case a customer omits critical information, but in my case they clearly knew of the accident and should have factored it in the original price quote instead of hitting me with it a week after they sold me the policy. This may have been legal but it's bad business in my opinion. Please advise, thank you.

GEICO knows that most of their insured are forced to accept their settlement offer because they need that settlement check to go out and buy another car. To contest their settlement offer costs money; one would have to hire an attorney to defend you if you decide to take GEICO to court. Trying to negotiate with them did not work for me. I sent them vehicles of the same year, make, and model from dealerships located where my car was garaged to prove the value of my car and all GEICO did was come back with a counter offer of an additional $224.00. If you decide to contest the settlement offer and take them to court, you cannot cash the settlement check. If you file a lawsuit against GEICO, their lawyers will drown you in legal paperwork and the case could be in court for 4 months. GEICO is an insurance company that conducts business practices that are unfair, deceptive, and fraudulent.

I explained that I had a budget. I came to Geico in good faith, with their promises, so he spoke to a supervisor who approved the $50 a month payments. I got an email today saying my policy was cancelled. I called and spoke to Angel **. She reviewed all the notes, and told me I would have to pay $376 by 2/21. I explained I could not afford that whole amount, and asked why they are not fixing what they screwed up.

She kept telling me this is all they could do. Geico has committed fraud to create business for them. I want a refund, and I will never use them again. I have never complained about any company. I will take this as far as I can. I am tired of being taken advantage of by these companies who get away with this.

I never got this email. And because I didn't fill out that data sheet, which ended up being literally the same things I had already non-consented to when I signed up, they were obligated by Washington State to put those charges back on my account? I call ** on you, GEICO. They also said that there was no possible way to refund that money. Yeah, right. Pure insanity. That money was for school, so thanks for ** me over and stealing from me, GEICO. GEICO is a terrible insurance provider and horrible in customer relations.

No offense, but having my girlfriend in the room hearing someone from your sales department attempt to belittle me in such a short-sighted way, I think we both can agree that probably it isn't the best way to help represent your company through my eyes. I immediately asked to speak to a supervisor who helped me out one-hundred and ten percent and I'm very grateful for that. I appreciate everything you do as an excellent insurance provider and I know you only want the best for your customers.

You guys have a great advertisement campaign aimed at sustaining your revenues; that's also why you have this consumer affairs complaint section on your website. And I'm here taking the time to tell you that what occurred today, in my opinion, is unacceptable. My dad and I both agreed we would not continue using your services if we had to deal with someone like Lacie again. I don't call up a company whom I pay my hard earned money for protection, comfort, and a piece of mind to get demoralized as I'm sure you understand. It’s obscene and offensive and I would like this to get resolved immediately. Thank you and goodbye.

illegal business practice(s). The Geico service representative would not honor the customer request to allow me to mail the auto insurance payment in to Geico, but persistently require that I make the payment from old/obsolete information on its file from my financial institution, which caused me want only problems throughout the entire ordeal and situation with Geico and matters escalating from one thing to another. Especially financially and in contravention of State of South Carolina [Dept of Vehicles] insurance rules/regulations/laws - insurance clue reporting information, when in fact it was the sole fault and mistake of Geico's. The consequences are I had to protect myself legally in maintaining auto insurance and continuing to pursue Geico in a legal manner for my rights, due to their wrongful and illegal actions against me by way of Geico.

First of all, I have no idea what happened to my car. How could you ask people to get the rental car back whenever they receive the phone call. Especially, it's totally not my fault, and makes me to accept it? I have to work. My working place is very far away from the rental car place. I called GEICO Auto damage adjuster before I went there. But he told me he only work on Saturdays. It will be without any problem for me to go and get back my car. However, when I arrived at a Toyota body shop, they had no clue, and didn't really know what to do. I got my car back, eventually, but it wasted lots of time. I came back for work late.

Second, I wrote an email, and asked if GEICO could drop my claim. Since, GEICO told me the claim cannot be claimed, I have to spend lots of time to find a good auto body shop, and fix my car in an economic way. Then, Nikia called me when I was in a meeting, and told me they cannot do it. Why cannot GEICO drop my case? I don't want to have any record on my car, if I want to sell it in the future. I asked if she could reply to me via email, but she told me she could only response to me through phone. I have a busy working schedule lately. I feel so uncomfortable about GEICO. It wastes a lot of my time, it doesn't even provide good service. It causes so many inconveniences in my life. Hello, GEICO. I pay the insurance to insure my car. I am your customer, but you don't accept my claim. You don't drop my case. You waste so much of my time. How could I be satisfied with you?

My truck starts to have some issues. I drop it off at the repair shop with the list of things to check and my insurance info. Two hours later, I get a call from Eric with the GEICO service department. We go over the list of repairs. Then he tells me that the $250.00 deductible is per system. So the check engine light is one deductible. The steering issue is another $250.00. The transmission leak, they found that I knew nothing about, is another $250.00 and the electrical is another $250.00!

What the **? After much talk, I am basically out of luck. They have reduced it down to 2 deductibles and I am not getting the electrical fixed. Guess what? I don't need a horn or daytime running lights. I am canceling my policy and moving to someone else! The only reason we kept this policy despite the price was the warranty. We have been mislead and had. I have lodged a complaint, but I know it will do me no good.

The medical claims lady then violated HEPA law and paid a doctor bill we never saw, she called the doctor's office without our consent, and got the bill without our consent either. We feel we should be paid for the coolant we had to use or we would have had loss use of the car and could not work, go to church, go shopping or any other appointment. Geico folks are not the nicest. The claims adjuster who looked at the car was the only nice one, but we felt that due to the internal damage the car should have been totaled. But then again, we accepted his offer in an attempt to be reasonable. We had an offer to sell the car but that was before the cooling system damage occurred.

They sent me their cancellation notice exactly one week before my 30 day license revoke period ends, which means if I don't have another insurance carrier by the end of this week, I will not get my license back and I will end up paying almost $250.00 for a new license. Geico is an absolutely awful insurance company. One little "accident" or "traffic violation". They will not just increase your insurance rates. They will instead cancel your policy. Never, ever, again will I refer Geico to anybody!

Because of Geico cancelling my insurance policy and sending me a notice of this exactly 5 business days before I am to receive my license back, I am being forced to "hustle and rush" to find an insurance carrier before this day, or I will end up paying for $250.00 just for a new license. Geico had no right cancelling my policy because of one traffic violation. I feel that they also purposely waited until 5 business days before my SR22 was required to be filed with the State of South Dakota, just to cause an inconvenience for me.

I had a great policy with GEICO, $250,000. It's 4 years later and I am still fighting with my lawyer to get PIP payouts for medical, loss of work, living assistance, etc. They use every trick in the book including every old doctors that no longer practice for IME's to avoid payout. My law firm Gemma Law in RI is having difficulties dealing with GEICO. GEICO is a despicable company that charges the most for insurance and takes every possible step not to pay its claims. This has been going on for 4 years! The accident was 100% the other driver’s fault according to GEICO investigation. They change adjusters constantly to confuse the customer (me) and the lawyer.

This note is to express the frustration we have gone through when dealing with the mechanical breakdown DPT. A year ago, my BMW had some problems and after paying for MB insurance for over 6 years I expected the problems should be resolved. But all I received was delays and goes around answers.

The engine and the transmission of my car had to be replaced and the MB department decided to go the cheap route and send the car to an off market transmission shop which didn't fix the problem and I had to deal with the repair shop for a year in a monthly basis. Then the engine was replaced with a used engine that had not been tested.

Anyway, we had problems with the engine since the beginning and after calling them, they keep asking for test from the dealer. Now, we finished the tests and the MB dpt. tells me that is out of warranty and is nothing they can do. Then a supervisor calls me and tell me to contact her and when I call, they told me they can't help me. Anyway, the engine is not starting 90% of the time and when it does, it dies on a stop light or when I slow down, I took it to the dealer and they told me that the engine is failing. Plus, I got a message on the car that says " Accelerate gently and drive slowly, avoid high engine loads, as catalyst damage result, please contact BMW immediately." We called the mechanical breakdown with this problem months ago and I just get the run around. Please help me. What can I do now?

I purchased the car in New York and relocated to Virginia for my job and transferred my policy with GEICO. On 12/2/2011, I attempted to file a claim to have some repairs done on my vehicle. These repairs were supposedly covered on the MBI. After speaking to multiple customer service representatives, I have been told that the mechanical breakdown portion of my insurance policy has been expired since 2004. I have been back and forth with GEICO and I am requesting that they refund me the money they overcharged me for the last 8 years which should total $ 2,438.40. I was told that the mistake was made when I transferred the policy from NY to Virginia and the representative at that time should have removed the mechanical breakdown insurance from my policy.

They are supposedly looking into sending me a refund that should be backdated to 11/4/2006. To date, GEICO has been reducing the policy amount and applying credits to my account instead of refunding me the money that was falsely taken from me. There has been no resolution. I requested many times to speak to a manager and still have not heard from anyone.

I got three different c/s rep's answer; none with anything they could do but they considered that 'teamwork'. My car has been under repair for a year and I chose to not cancel or do DMV 'non op' due to problems that I myself can foresee through all this **. I am totally not happy and will be doing a 'new search'. It's slow going as I am disabled but does this insurance care? No, if this was teamwork by the 'three stooges' at c/s, why did I not get anything from their supervisor or even better yet, a 'competent' manager?.

Needless to say, 'the dollar has swelled this company to possible elimination'? Or to go on record as 'if you're bad driver, come see us'?. Sorry, Geico, but I only got one good thing out of it and that was 'quick response', some worthy, some not! Oh! By the way, I just got my email that I will be cancelled if I have not paid my second installment on Jan 2012!. I'm sorry to be such a 'little' wee bit 'great driver'. You are in Maryland. Well, you are leaving a lot of 'stink' on the west coast!

After not receiving the check by today, I called the Geico customer service again today (12/20/11) to let them know I had not received the check and was told that the check was mailed today. I asked the agent to credit the money back to my account. She said Geico could not do that. When I asked why not, she says they had to abide by the California Law that regulates car insurance. I am very disappointed in the way Geico treat their customers.

Later, she told me her colleague will send me that email, since her computer is not allowing her to do so. This is the funny part! The incoming mail says **, Brian, email address is **, with subject name Geico Statement. Now, when you open it's an advertisement sales/deals closeout for Big Lots. I shop at Big Lots, a great store, but I'm no rocket scientist, and that is nowhere near a bill invoice. Paula asked me several times if I received the email, and I hadn't, until we ended the call.

I just want the amount back into my account, and I know your fee to help me, is more than the amount spent, but that is fraud and consumers like me, shouldn't be victimized by greedy companies. Stop me if I am wrong, Geico , a big insurance company, with all their high-tech computer programs and systems with vital information on them, were incompetent in producing a well-organized invoice/statement, but was only able to send a blog advertisement page, promoting Big Lots Close out sale. Yes, that email explained everything.

After agreeing to purchase this rental car under the assumption that it would only take eight days, I was directed by another claim's manager that my car repairs would take up to 15 days. Everyone that I spoke to at GEICO told me that they did not know who provided me with that information. The manager indicated that it would be done in seven days. Today is day 11. As soon as I get my car back, I am switching to a different car insurance. This is a warning to anyone in a similar position. Please be careful when you consider your options and how you base your decisions because GEICO will certainly not have a problem misleading you.

I told him I had spoken with a police officer and a CHP officer (who recreated accidents), and they agree this should be a single claim. Geico clearly is the worst insurance. I am a 100% disabled veteran, and this is how they treat people. I have learned my lesson. Stay away if you are looking for coverage. The insurance isn't worth the paper it is printed on. They con you into full coverage on a car, that isn't worth much, and when you need to use it, they find a way to not pay. I hope someone can learn from my hard knocks. I lost about $3000.00 not including the waste in payments I made for insurance.

I waited a year with a wrecked motorcycle in my yard, only to be told, tough **. Now I have a totaled bike, and absolutely no recourse.

I was told by Geico that my account was now "flagged" and that I would be treated "as if I don't have coverage" until an investigator looks into things. I can't for the life of me understand how they can deny me coverage when I have full coverage on my 2009 Hyundai Sonata. I checked online and my payment was processed on the 2nd. So I am stranded, it's freezing, the cops can't find the driver, and there is no towing, no rental car, nothing. How can they do this? I am finding a new company tomorrow and calling an attorney.

The driver admitted this accident was his fault on the police report - I guess Geico makes their own rules. They apparently don't care who drives their insured vehicles - licensed or not - legal or not! This experience is consistent with the horrible stories I have heard about Geico my whole life!

This fee is absurd and abusive. And GEICO does little to ensure that their clients are aware they are paying a $5.00 fee per transaction. No company charges $5.00 to process a payment. Meanwhile GEICO claims this fee is assessed to cover the cost of billing and payment processing. I can only hope they pay their processors very very well to justify such fees.

We should all hammer on GEICO, just as banks are being hammered for charging debit card fees.The racket is up!

When I called GEICO to inform them what has happened, a sales rep instructed me to fax a copy of a bank statement showing the second debit to my account. She said that she'll take care of it plus any overdraft fees if applicable. The very next day (while on vacation), I woke up bright and early to follow through with the instructions given to me. I found out hours later from a supervisor that there's nothing GEICO can do for it was the weekend. Second, it's accounts receivable who issue refunds and they would most likely not issue a refund if the policy was active. They were basically telling me to wait until the check clears or gets rejected and pay any fees they accumulated for me or wait until Monday to speak with someone in AR and wait probably a week or so for a refund to be issued.

I have never in my life dealt with a company who have no customer service skilled employees or employees who cannot help customers in time of need. Luckily, I kept looking at insurance carriers after I went to GEICO, because this would have not been a happy beginning to a relationship between GEICO and I. I'm glad I'm elsewhere now. And if I ever need to change insurances again, I know now after reading the rest of the reviews to skip right on by GEICO.

My car was delivered to the repair shop. After they fixed my power steering problem, the repair shop said, "Your steering wheel seems a little bit loose." I got in the car and, sure enough, you could move the steering wheel 4" to the left and right, and 4" up and down. I told the repair shop, "I can't drive this car. It's been damaged!" Later in the day they said, "Your steering column has been broken and it will take over $650 to fix it." I had no choice but to have it repaired.

Right away, I called Geico to report my car being damaged either by the tow company or the repair shop. Since I had a car rental rider on my policy I asked for that service. It was denied. I said, "Suppose my car was damaged on the highway. As a result, my steering column was broken, thus rendering my car immobile, would you leave me stranded for weeks without a rental car?" She had no answer to that question. She said, "In this case, a Geico adjuster will determine whether you get a rental car or not.

I will have to try and obtain new policy for four drivers in the household; one of which is on active duty in the U.S. Army within a very short period and with very limited funds. I believe the people of Tennessee are being penalized, because of weather related claims from January 2011 to April 2011. This is disgraceful, and GEICO (and others) should be penalized severely.

I am still trying to get payment for some charges which they have had copies of since April and instead of paying us for the actual repair bill, they paid the estimate. One thing is for sure, I will not ever change my car insurance to Geico after this experience.

I hired Loancar & Associates after months of Geico ignoring me. To my shock Loancar did the same thing! They took the case right away but never called me. After several months Loancar said "Geico won't pay and it' s not worth their time as far as money is concerned". I dropped Loancar, called Geico and they made me deal with Jacalyn again. They even refused to pay the total doctor bill of 4000.00. How does this happen? How is it that an attorney can't even get an insurance company to pay? I don't know where to turn.

I owe 4000.00 to my daughter's chiropractor. She still suffers from shoulder pain now and then. She went through alot of pain for about six months. She had major whiplash. It's documented by her doctor! Geico said they will settle this for $3,300.00 which does cover the doctor bill and leaves nothing for my child. I think I need a whiplash attorney. One who will only collect if I collect!

However, withdrawal still happened. It caused me to bounce the last 2 outstanding checks I had. I called GEICO and learned that they have no record of my call to cancel autopay. They wanted me to provide a 14 day bank statement and cell phone statement showing call to GEICO and the duration. I won't do it because I'm not giving some GEICO employee 14 days of my personal spending habits to review. So I'll eat $105 in overdraft charges / returned check fees from Wells. If they return checks to Publix, I'll eat another $70 in returned check fees.

I printed the card, the payments, and everything online. No need to waste paper.

Well, there has been a flood. All the essential covered components in the policy are ruined and for some reason not being covered! My utilities and the building and structure have been damaged. How is this possible? You cannot mislead people like this. I called yesterday and was told by a flood rep that he has no ability to tell me about my policy. I bought it from you, didn't I? There is no problem in receiving my check, is there? You service the policy as my agent. You need to treat your customers better. I have every insurance with you and this has strongly made me consider finding a better carrier. I am contacting Consumer Affairs and the BBB next.

The point of this is that we have purchased a policy for protection that GEICO led us and the bank to believe. Even when we tried to cancel, we were assured we would be covered. Now when it comes time for a claim, I am being told that the building/structure is not covered. I asked where does it state this in the policy and there is no answer. Someone is interpreting my policy incorrect.

This caused my account to be overdrawn and checks to bounced, which caused me to pay almost $100 in fees! When I called Geico and told them about it, they would not accept any responsibility or whatsoever, let alone reimburse me for the fees. I don't want an insurance company that is arrogant; that will not admit they made a mistake, and will not do anything to fix it. I will never recommend Geico to anybody! I cancelled my policy the very next day, and urge all of you to do the same. Get an insurance company that you trust, not Geico!

I called several times because I did not receive any return calls from Geico. Finally, I decided to do the research myself. I searched U-Haul headquarters and got their insurance information through Google. Now, one would think an insurance company, especially one as large as Geico, could certainly find out who U-Haul is insured by quicker than I can. It quickly became apparent to me that I needed to file a claim through Geico because twelve days had passed and no one had even looked at my car to estimate the repairs.

Once filed through Geico, it took several calls to get the car towed from the tow yard. Once again, it was of communication and negligence which led to me, making several calls to get someone from Geico to tow it. One week later, Geico still cannot get the insurance information for U-Haul Truck Company. I called to give them the information I had on U-Haul which was names, contact information, a claim number and an adjuster. Two days later, they had no record of that information in their computers and I was being advised that I was nearing the end of my rental coverage, and that I would need to pay the remaining five days out of pocket. I was also told that I could submit for reimbursement from U-Haul.

In the meantime, Geico will be using the contact information that I researched on my dime to seek reimbursement for their expenses. I would think the least (and most practical) thing to do would be to pay the remaining five days on my rental, and seek reimbursement for everything at once. When I called to speak to a supervisor, I was told, "We work as a team, and anyone can help you.”

The problem is no one is helping me. The customer service is terrible; there is no follow through, and there is a dangerous lack of communication. Geico, however, assigned someone to see that your case gets taken care of; paperwork is filed, etcetera, but you cannot actually "speak" to this person because they have no direct extension or contact information. What good is this person's job if they cannot be held accountable for what they are supposed to do? This is a disgrace, and I highly advise anyone considering Geico to avoid them at all costs! Your 15 percent savings is tacked on to "the back end" by cutting corners, poor service, and an overall lack of morals.

The 22-year old woman got out of the car and after she saw that she had hit us, handwrote her information (Name, Geico Policy Number, Father's name, Geico expiration date) on a piece of paper and asked that we call her the next day. My father called her the next day and she accepted responsibility, but only offered to pay $200 or $300 for the damages to our rear fender. My father went to the Infiniti and got an estimate worth $1050 as the rear bumper has to be replaced. My father called her and she told him that she could not afford that amount and told him that she would call Geico and submit the claim, which she never did. After a few days, we decided to call Geico and provide this young lady's information and we submitted our claim. When Geico called her, she denied striking our car.

I called Geico and spoke to Dan **. He had me sign a cancellation form (even though I never signed for a policy) and asked me to fax/email it to him. I asked why I had to do this and he stated "that the computer program messes up and when they hit a button, it orders the policy. And that if I didn't cancel the policy it would be held against me for insurance reasons". So I faxed the form. A couple of weeks later, I received another bill along with a registered letter (which I refused to pick up). I called Geico again and spoke with James **. He gave me the same song and dance and wanted to send me the form again, have me fill it out and send it to them again! I located a copy of the original cancellation policy and forwarded that to him. I received an email stating that "it had never been signed" and could I do it again. Really? All this work because of a computer glitch? It seems like a scam to me. I have all the original emails and will gladly forward them to you. At this point, I'm not sending them anything else. Question: Is there really anything I can be held liable for?

In 4/12/2011, we called GEICO to file a claim, and they sent us to Richard **, Auto Damage Claims Adjuster, on **. From the time of the accident to getting the car in (7/27/2011), we were saving up for our 250.00 deductible. Upon dropping the car off we were informed that we didn't have to pay, until the completion of repairs.

The initial bid for repairs was never seen by either me or Dana. After work was already started on the 2005 Chevy Malibu, we found out what the total estimate price was. We immediately started to question and call the collision center and GEICO adjuster, looking for a reason to be spending over 6,000 dollars on our car. We brought up the question of what our car was worth and why we were fixing it, instead of totaling it.

All they told us was that they were fixing the car and it would be done on the 19th of August. They still have no answer for us, on what our car was worth and should we be totaling it or not. The initial research from Kelley Blue Book revealed our car is worth 4,910.00, in fair condition and 5,760.00 in good condition. And by definition it would be a stretch to classify the 2005 Malibu in good condition.

It took an excess of three weeks to fix the damages on her Malibu, where Dana had to call and try to extend our rental car coverage, due to a lengthened time of completion of repairs.

The Collision Center's communication was awful. After numerous attempts of Dana asking to call her, she is the only one handling these issues and I am still getting messages that she did not receive anything from the Collision Center of America.

Dana did try to pick up the car and there were issues with the Collision Center, when she found out that they told the rental place that our car was already picked up. On one occasion, one of the personnel of the Collision Center harassed Dana about her communication skills with me, that person said, "We left messages with your husband; maybe you need to work on your marriage and communication skills."

The number of calls was placed to GEICO, in regards to the rental car being covered for the extended period of working time on Malibu. The rental car was to be covered, due to us having no control of our car being worked on or the drama to ensue, due to lack of quality workmanship on the Malibu.

August 26th, 27th, and 28th, we called the Collision Center, but they did not return our call. On August 30th, Dan from Enterprise called back and said, "Your car was picked up, why do you still have the rental car?" On August 30th, JT from Collision Center called around 10:37AM; he said that the rental car can be squared up, due to the miscommunication on their part.

On September 3rd, I called the Collision Center, but did not return my call, again. On September 8th, Jeffry ** called and said that everything will be taken care of.

When Dana finally picked up her 2005 Chevy Malibu, she was exhausted from trying to get proper and fair treatment, she drove home realizing her car was unsafe. For starters, the power locks don't work anymore. The oil was never changed, or filled up to the proper level, with an oil indicator light on the display. There was even a dent still in the front right quarter panel; which I believe should have been fixed. Worst of all, she told me her breaks were still making noise.

Once again, she is back on the phone with the Collision Center, explaining that her car was not fixed to satisfactory. They sent a tow truck out to pick up the car. The Collision Center would not return, or cover another rental, even though it was their job to return us a safe and completely fixed Malibu. Dana is a plain housewife with 3 kids in school and no means of transportation

She called a GEICO supervisor (Jeffery **, Sept. 8th 2011), and tried to complain and find somebody who could get to the bottom of why, getting a car fixed through insurance is such a hassle. They said that they would check into it and let us know. After the first day, the car was brought back and we heard from the Collision Center. They stated that they fixed the car, according to what went wrong in the crash and that was it. They said the dent was there, it was fine that the power locks didn't work, and that our breaks were our responsibility.

Knowing this they also gave us a final sheet from NADA telling us our car was worth 7,175.00. This was the Clean Retail Value of the Malibu. To reinstate the definition of Clean Retail Value, as it is stated in their printout.

Clean Retail Values reflect a vehicle in clean condition. This means a vehicle with no mechanical defects and passes all necessary inspections with ease. Paint, body and wheels have minor surface scratching with a high gloss finish and shine. Interior reflects minimal soiling and wear with all equipment in complete working order. Vehicle has clean title history.

This definition clearly is not what shape the 2005 Chevy Malibu is in. The seats and interior is soiled, where a professional cleaning is needed, and might not even clean the stains. The fact that they knew and refused to fix the said breaks leaves the car in poor mechanical driving condition. All interior equipment is in poor working conditions. Leaving power locks not working, the CD player doesn't work leaving only a radio. And most important, this is the 2005 Malibus second major accident; CarMax even noticed clamp marks and frame damage on the car when I brought in for an appraisal.

In addition to their price sheet being for a car in excellent condition, Collision Centers added every option they could think of to make the Malibu look like it was worth more. You can see on the NADA price sheet all the options listed. I've highlighted and checked in orange what the 2005 Chevy Malibu is actually equipped with. The bids, estimates and values listed in this complaint are attached following the letter.

To conclude this, I would like to express how upset Dana and I are with this whole insurance claim. Dealing with GEICO and the Collision Centers of America was a fiasco. We were run around playing phone tag with multiple different representatives, as we were both called simultaneously, being told condescending information about the damages and repairs being done. And at the end of it all, it was us trying to tell you we were unhappy with the service, they are telling us, "We fixed your car now come and get it." We paid the deductable of 250.00 to get our car back. We spent the needed 155.52 dollars of brake parts, and three hours of my time in labor went in, as well.

I have photos that show you what the Collision Center never really looked at. We then took the 2005 Chevy Malibu straight to CarMax for an appraisal to find that it was worth 2,500.00 to us. We are no dealership who is going to get a Clean Retail Value for a car. Even the Kelley Blue Book prices in fair to good condition, still do not meet the expenses to fix the car. And as the final low blow, all the talk about us being taken care of with a rental car during this whole ordeal was just a smoke screen, as we received a bill from Enterprise for 564.17 dollars, on September 14th. All together, this is the worst experience I've ever had from an insurance company, auto repair shop, and rental facility that seem to be working side by side to make this happen. Bravo!

We would like to see a refund for our deductibles, our Enterprise bill taken off our names, as it's not our fault it took an extended amount of time to fix our car. I would like a written apology to my wife from the Collision Center for making personal comments about her life, which I'm pretty sure is against the law or business policy. And mostly, I would like the personnel involved to be investigated, for their business ethics and claims decisions. Our 2005 Malibu should have been totaled from the beginning, and none of this would have happened. I feel somebody was trying to make a dollar, or making sure their business had something to work on and our car was their opportunity. I feel used and cheated out of a proper insurance claim.

In final addition before sending this complaint, my wife Dana just had her car over heat, while driving on the highway for the first time since the repairs. The radiator was inspected and supposedly worked on by the Collision Center in the repairs invoice. Yet, another problem with the car after receiving a completed product out of the Collision Centers of America shop. It is not the owner's job to double check every fluid and piece of mechanics on their car, right after they get it from a shop who told us that it was complete and in Clean Retail Value. All in all, I've found nothing clean about their work, their customer service, their communication skills, and their overall responsibility to be moral and ethical in the work they do.

I called, and ranted, and raved and got another appointment that same day but in another Service King. I went on the other side of town and took the car for the adjustment with the GEICO adjuster and her quote is considerably less than the initial quote ($2500 difference). I figured it would be lower but that bothered me and made me feel as though I'm not getting a fair quote. I was told that there may be additional damage but I can only get an appraisal for that if I allow them to do the repair. I feel it is only fair that I am given all of the information available to me before deciding how to proceed. Is there a way to get an unbiased opinion? I am a bit upset with this process. I don't want to get over, I just want what is fair.

After much research, I found out that the representative that took my payment over the phone on the 9th selected an old account line to an old debit card that was used years ago. And that is why my coverage was cancelled. I contacted Geico again and requested that they review the recording of my payment, because I am positive I selected a payment from my checking account which I do every month and the representative always make you recite the account number to them.

Geico never got back to me about the recording, and I also expressed to them to check the history of my account which will also show how I always pay with my checking account. They never responded about the recording, and then, I received a letter on August 30, 2011 saying they are denying my claim and any liability.

This is more than unfair when their representative clearly made a huge error by selecting the incorrect account. And I was not notified that my policy was cancelled. And now I am stuck with damage to my vehicle, and they are not taking responsibility for an error that they made. I have been with Geico for many years now, and this behavior is unfair and I believe, a bit fraudulent.

Consequently, I was given a call three days later from the underwriting dept. The young lady sounded rather rude and abrupt in her voice message. I returned the phone call to be told that my roadside coverage would be cancelled due to me using it six times fro the year. This is an absolute lie. I asked where do I file a complaint and I was told I could write a letter. GEICO is getting totally out of order. Apparently they think they have a monopoly on car insurance. Buyers beware, GEICO is not what it seems.

I had a new one put in three and a half years ago and when I took it back to have it checked, they told me that it had two times the freon in it and they took half of it out; the only way it could had gotten freon in it was when they were doing the repairs. Now, my compressor is burned up and they are telling me that they will not pay to have a new one put in. I could have really fought the issue when they fixed my car without my approval, but I didn't and now, they are not making it right. They say that there is no proof that there was any work done on the AC but it has always worked great and I have never had it in the shop for any repairs so it had to be done when they fixed my vehicle without my approval.

If I had been given the choice, I would have gotten another opinion on fixing my wrecked CRV before deciding where to have it fixed and they may have seen the AC was damaged but I wasn't given that choice.

I had a $200 deductable. My wife took off from work to look after the car (losing days of pay). The inspector estimated the bill to be $325 minus the $200, which bring my check to be a whole $125. But he refused to give my wife the check (even though she brought all the paper work they asked for). GEICO said that there was a lean on my car by a finance company, and they get the check. I paid off the car 8 years ago! They said that if I did some more running around for them, I could get a check. But I have already lost money by filing a claim. What did they do with the $120,000? Buy the gecko an island? I cancelled my claim.

My adjuster claimed that the car was not totaled after first inspecting the car, and issued a payment of $1,049 to me. Even someone who isn't a car expert knows that this amount of money will do nothing except get the seating replaced and carpets shampooed. Every person on my block who was parked on the street when the flooding occurred had total losses declared by their respective insurance companies, so it isn't like I am the only one this happened to.

I had the car towed to a mechanic a couple of days later. The mechanic tells me that the car is definitely totaled because of the damage, along with future problems that could occur with the vehicle. The mechanic told me that they would contact my adjuster and send in the supplement form to Geico to move forward.

After over a week of me calling both Geico and the mechanic everyday in order to be proactive, I finally had to contact a senior adjuster to complain, because the mechanic said that he kept contacting my adjuster with no response whatsoever. The adjuster claims that no one ever called him, which I know is not the case. Why would the mechanic lie to me? I was calling them everyday and being a royal pain.

Finally, two days after, I had called the senior adjuster and the car was declared a total loss. I called Geico customer service in their claims department to find out the status of my claim and they said that it had not yet been declared a total loss. A hurricane hit us folks in New York so Geico is inundated with claims, and Geico says that they won't extend my 30-day rental policy coverage.

I call Geico everyday, and everyone at Geico points fingers at one another in different departments. Geico is the party that is dragging this out, and there is nothing I can do. I will soon not only be left without a car at all, but no settlement check to buy a new car. I now have an attorney, and I may have to take action against Geico.

I am getting married in two weeks and then leaving the country for a week, so if this is not handled by next week, I will then be gone for a period of two weeks. I even told Geico that I am reasonable and I don't care how long this process takes as long as they cover me on a rental for the duration of that time. I am compassionate, and I understand that they are overloaded with claims because of the natural disaster that has happened.

I may now have to take legal action against Geico because I feel that they are liable for this negligence not only in relation to the time frame, but the quality of the adjuster's assessment of my vehicle. I have no other options at this point. If anyone else has a similar situation to mine, please contact me, and maybe together we can fight against this. Thank you.

After about 3 months, GEICO physician determined that I required additional medical treatment. GEICO refused to pay any of my claim for lost wages after that point. Four months later, I was seen by another GEICO physician who stated that I did not require any treatment beyond 90 days after the accident. This wholeheartedly refutes what the first physician said. At that time GEICO, stopped paying any benefits for my claim for first party benefits (Med/Wages/Nurse/Attn Care). To date, physical therapy has not resolved my injuries and GEICO refuses to pay for the spinal surgery that I need to resume a normal life and return to gainful employment.

On 8/2/11, GEICO rejected an arbitration award of $75,000.00 to bring my claim current. They made a counteroffer of $50,000.00 if I agree to make no further (future) claims regarding this loss.

This is ludicrous given that Michigan No-Fault Insurance Law allow lifetime medical treatment and wage loss benefits for three years following the loss. I have been awarded Social Security Disability Insurance (SSDI) benefits, but GEICO still refuses to pay their portion of my claim for lost wages (disability) nor allowed coverage for any further medical treatment.

On the police report, the person that was in my car stated that the person driving my car was my son and he had run the stop sign. The other party said that they did not know what had happened because they did not have air bags and they received minor injury on the face. Later, base on the police report, they stated that the accident happened the way the police report said the accident happened.

The person who told them this on the police report never signed or came to court to state this and where my car was hit on the driver side in the back shows that whoever was driving the car, had to hit my car in the opposite lane that they were traveling because the car was hit in a T-shape going the same way that my car was going and they were traveling more than 35 miles an hour from what the police report stated.

Lacey at Geico told me to get a notarized letter from Chakeita ** and I finally did because at the time of the accident, Chakeita was on house arrest and she did not suppose to be out that time of night. To keep herself from going to jail, she may have said anything because she did not want go to jail and when I finally got up with her, she was on her way to jail because she did not appear in court as a witness. She stated that she did not say those things on the police report and she did not go to court on behalf of Adam ** and Jacob **.

After she saw where the hit was, she immediately stated and went to get notarized letter stating that she did not know what happened.

Lacey told me to get a notarized letter from Chakeita and I sent the notarized letter to Lacey who work for Geico in the claims department and she wrote me a letter stating that it appears per the witnesses, who is Chakeita ** who gave a notarized statement to me to send to Geico (to let them know that she did not say that on the police report), and our insured, the driver of the vehicle was driving at a high-speed and ran a stop sign colliding with our insured vehicle. For this reason we are unable to make a payment. Chakeita ** never signed anything but the notarized letter explaining he know what happened. Anyone could said that on the police report and they never did a thorough investigation because these young guys got injured.

My car was stolen and it is a possibility that Chakeita ** could have been the driver of my car. Why would she say something like that on the police report and was not signed by this so-called witness.

Chakeita ** ended up in the jail for violation of her probation. My car was stolen and I feel that this was a bad faith deal because of the way that Geico Claims Department handled the claim.

1. You stated in your advertisement for the sales position that it pays '$23 per hour'. This is completely misleading. The real pay is '$23/ hour of talk time', of which on any given shift an agent is working, 'talk time' is usually only half of the time worked. For example, if I work an eight-hour shift (of which I must be logged in the computer for eight hours), I, on average will only be 'talking' approximately four hours, of which I receive $23/ hour. So the real pay is approximately $11 hour. Why do you not advertise the position stating this fact? Are you hiding this very important fact? Is this a bait and switch tactic?

2. In addition, to receive the '$23/ hour of talk time' an agent must also achieve three different 'ratios' (submissions ratio, talk time ratio, issued ratios). Now, if only one of these 'ratios' are not met, an agent does not receive his or her '$23/ of talk time' or any commissions earned! This is not clear in the contract and was not clearly communicated to me before I signed up. For example, an agent can work a two-week shift, work 40-80 hours on average, sell 'X' amount of policies and receive $00.00 at the end of the pay period! This is completely absurd.

How can you expect people to work for two weeks, then find out at the end of the two weeks that they will not receive anything? Why is this very critical point not emphasized in the contract? And why was this not clearly communicated to me? Again, are you trying to hide something? Do you not think that knowing this fact would be a decisive factor for an agent considering the position?

I can honestly say that had I known this, I definitely would not have signed up and invested over $1,000! In addition, I had tried to address this issue, and have email documentation, with upper management, including CEO Bob Bland and president Drew Gregory, and my issues would not be directly addressed. Each time the issue was diverted and I would not receive a direct answer.

GEICO Insurance affiliate/ Life Quotes is able to get away with this because most agents, like myself, need to invest approximately $1,000 to obtain various state licenses to start the program. Obviously, after investing such a large sum of money, an agent is committed to the program, although critical points of the pay plan stated above are not made aware to the agent until after the investment is made! This puts the agent in an uncompromising position, as you can image.

I have wasted over month of work (of which I have sold over $20,000 in annual premium!) and wasted an investment of over $1,000, due to your lack of transparency and unethical practices and now I have almost nothing to show for it. I think your business practices are appalling and it is amazing to me that a reputable company like GEICO, whom I personally have auto insurance with, would knowingly participate in the these unethical, bait and switch business tactics. Furthermore, I would think the public would be just as appalled, especially under the current economic environment, to learn that a household name company like GEICO would be involved in such practices. I am sure that the Insurance Commissioner's Office of Maryland and Illinois would also be very interested in your business practices, as well as the insurance companies you represent such as Transamerica, Genworth, MetLife, Lincoln Financial, etc.

I would hope now that you would think it would only be fair and reasonable to reimburse me of my $1,000 investment and commissions on all the policies I have written and sold, of which I am the writing agent on, and the $23 per hour of the hours I have worked. Further, I suggest you change your job advertisements so no one in the future would to go through the same ordeal.

Initially, my car didn't appear to have much damage. The windshield and front damage were immediately noticeable. The other damage was covered with debris from the tree and could not be seen until the car was in full sunlight. The car was towed to Joe Hudson Collision Repair, Honeysuckle Road, Dothan, AL. They are a GEICO-approved repair facility and have a GEICO adjuster on site.

The car arrived there on July 15, 2011 at 10:51 a.m. The adjuster was gone for the rest of the day and would not see my car until Monday, July 18. When I had not heard from him on Tuesday, July 19, I called and left a message and emailed saying call me about my car. When Mr. ** (whatever his name was) did finally call, all he wanted to tell me was to calm down and call him back.

I immediately notified GEICO that I was not satisfied with this service and to provide a neutral adjuster. I wanted all further contact to be by email. They had the address since it's where I get my bill. About half an hour later, I received a call from an unknown number on my cell phone. I did not answer as I was on my job. As soon as this call was terminated, the business phone rang. It was a Mr. ** about my car. These people do not understand the English language of do not call me, email me.

I finally received **'s adjustment on my car. This was on the GEICO website, not from him. It was barely under 5000$ or 90%, just enough not to declare the car totaled. The damages included the following: front driver quarter panel (repair, paint), driver door (repair, paint), trunk lid (repair, paint, replace logos), brace between windshield and driver door (repair, paint), windshield (replace), antenna (rewire, replace). So, 56 hours of mechanical labor and 23 of paint, plus windshield and pin striping.

I was notified on Thursday, July 28, that my car was almost done and I would be contacted for an appointment to pick up my car. Friday, July 29, when I had not received a call by 10 a.m., I called to see when my car would be done. It's done, we told you that yesterday. I have the emails.

I had a rental car from July 15-29. My boss paid for most of it because I can not afford rental insurance on my insurance since it has increased every six months for the last four years of coverage. This was all GEICO coverage. I returned the rental at 574$, and my ex took me to retrieve my car in Dothan, an hour trip from my job.

When I got to Joe Hudson, my car was at the parking lot. We did a walk-around and noticed many repairs that had not been accounted for in the adjustment and therefore not made. They are as follow: dashboard still covered in glass and has a gash just below the windshield...was not there prior, I have photos of dash); glass not cleaned from driver's seat, floorboard, around the gear shift, etc.; pin striping is peeling off; the following locations have paint issues; the brace has bare metal showing; the passenger rear door has a scratch and a swirl pattern damage; the rear passenger quarter panel has metal showing; the driver door handles are now missing coverage and scratched; antenna has not been replaced, was on back order and have still not heard from the repair shop that it was received yet; the interior brace between the windshield and driver door no longer is flush; gaps at top and bottom; the antenna wire that comes up said brace now protrudes out onto the windshield (it has not been replaced); the steering on the driver front tire is now like sitting in a locomotive where it was like a sewing machine; the fender tire well has been destroyed and when I turn it, it catches on the tire and ruins the tire. There is also fresh damage on both bumpers, which they refused to replace or repair because there was existing old damage. This is understandable. But what about the rest of these that they refused to take care of?

They did send a second adjuster, Jason ** on August 8, 2011. He said the dashboard repair alone would cause it to be totaled, but they wouldn't total it because they have already paid Joe Hudson (less my 500$ deductible, I have check). He took photos. I had already taken photos and uploaded to their claim site and a letter stating all of the above damages that were untouched.

I got a call today, August 11, 2011, from Mr. ** saying they would send me a check for 100$ for the glass cleanup. Otherwise, this was a done deal. I told him...see you all in court.

So, I called Geico. I asked why they had charged twice. Their reply, "We only charged once." So, I called my bank and said, "Did you guys make a mistake? Geico told me that they only have one payment." The bank insisted that it was the merchant's mistake and not theirs. Geico charged back saying it was the bank's fault for putting the amount on hold, which alerted the over draft.

I had $500 taken out of my checking account. I asked the bank, "Since no one is at fault, can you give me refunds on the overdraft?" Their answer, "No, we cannot do that unless we have paper saying it was Geico's fault." On the other hand, Geico only has information that they have only one payment. In my head, I’m thinking, " what the **", so I’m the only victim of losing $500?

Since no one is at fault, it is mine? Dear readers try not to get Geico Security Service. I know they are big official companies, but their logos are just for your attention. Give me some suggestions what I can do, please. This is not my first time.

They said upon renewal I would get the lower rate since the 5 year window for claims would have been met. This year I received my bill for the premium and they did not lower the rate. I have been in contact with them for 4 weeks now. When I first called 4 weeks ago could not get anyone to speak to me and they requested someone to call me back within 24-48 hours. No one called. I had to call them a week later and demand a supervisor. I have a woman named Inetta ** supposedly trying to help me. It has been 3 weeks now since she got into the picture and she has not, for the past week, updated me and returned my e-mails. She is ignoring me. I don"t know what to do.

This is taking a lot of time out of my schedule and it seems like Geico does not care about its customers. It also has extremely bad customer service.

Please help me!!!

Anne **

I do not want to sue anyone just to be made whole again. Seems like Geico, which many have told me after the accident is the absolute worse when dealing with folks who were hurt by their customer. Shame on Geico. I even had to send them the police report, since their investigators were either too lazy or the company was too cheap to get their own copy. Actually, I had to fax it twice, since their location is so disorganized they could not find the first copy, which in fact was sent to the right number confirmed by my fax report. I have over $3,500 worth of validated cargo damage to very expensive fishing equipments, a hurt leg and neck, and they refuse to even call me or email me back. I do not want to sue anyone, I just want my stuff paid for. I have all the items broken and took pictures to confirm it all happened in the accident. My truck was a 2004 Titan and was in excellent shape. The money I received from my insurance company was not enough to pay for an equal truck, hence I now drive a Honda Fit. Geico is the worse company in the world and should be investigated by the insurance commissioners in each state.

My dad always said, "son, never judge a man by the manner in which he treats you, but by the manner in which he treats others." Geico, you are the ** filled pimple, located on the infested hair, in the **l section of the insurance industry. I hope your rotten **, choke on all that money you rip from hard working people. Shame all over you. If you are insured by them, you too are in for a real delight when the time comes to back up their words with actions. Oh, by the way that 'gecko' is actually a chameleon and who actually gives a rat's ** what nationality he is?

Which means, they never contacted our lienholder, as they should have. This is normal procedure. I don't know what to do. Our car is totaled and our insurance will not pay. If anyone could give us some advice on what we could do, it would be greatly appreciated.

I had made an inquiry to GEICO about my vehicle coverage for a sanctioned and insured HPDE (High Performance Drivers Education) course at Watkins Glen Raceway. A couple months later, I received a letter that they had cancelled my insurance for using my vehicle for racing.

I had naturally called GEICO to explain that an HPDE is a non-timed educational course designed to improve car control, ultimately to improve on road driving ability. They continued to accuse me of racing and being a high risk driver, solely based on a phone inquiry that I made to determine my coverage.

Why did I call GEICO in the first place? To determine if I needed supplemental track insurance, in case of an incident.

My complaint is they falsely, with no evidence or record, placed me into a high risk driving category. Their logic was that because I attended High Performance Driving Schools, I will be inclined to race my car on the street. I explained to them that that is like saying, just because I get drunk at home does not mean I'll go out and drive drunk.

In either case they would not give me a legitimate reason for cancelling my insurance. Again, I had always paid my bills, had never had a claim and only had one minor traffic violation for not obeying a traffic control device.

In May, GEICO started sending me letters asking me to provide them info about my husband (I'm divorced and my policy was indicated as such), insisting that my husband be included in my policy. I felt weird. They were greedy and aggressive with their request. Thinking of some office records mix-up, they would correct themselves, but they did nothing about it. In the meantime, I already got new coverage for my cars and just waited for the expiration of the old policy.

I just want someone to help me obtain the necessary medical attention I need and to resolve this claim. What would you suggest I do? I am injured and I have not received medical attention and my bike is damaged.

Then a few weeks later, I found myself to have a broken windshield, guess what was wrong again. I am paying more for insurance and I have none of the benefits I have always taken for granted with other companies that have provided me in the past. I was very specific about physical damages to my car but I have not received any benefits being a member as yet.

I had one accident where a woman drove into my half open car door, and I was declared half responsible. The woman was on a cell phone, and not attentive to her driving. The second "accident" was when my friend drove my Jeep, and smashed the side mirror of another car by coming too close. That is all what happened and the accidents were both MINOR. Is it really possible that a company that receives my money since 2005 can cancel my insurance policy because of these minor accidents that were both way under $1000? With me paying most of it? I call that a criminal offense!

Days later, I got a phone call from Julia **. She was pleasant on this first phone call, it seemed that she was considerate. I also explained to her what happened and informed her at time that I did not see the doctor yet. At this time, I am off of work for a couple of days at the beginning. I had pick out a lawyer at the beginning as well. Because of that, Ms Julia would not talk with me because I did have a lawyer.

One week went by, I made another call to see what she needed to speed this claim up. Ms Julia returned the call with a huge attitude an in high tone voice, saying that she can not speak with me because I had a lawyer. She spoke to me like I was a child. She was very nasty at the same time. When she stopped talking, I informed her that I no longer have a lawyer and I want this claim done as soon as possible. She again said with this nasty voice, "Well you need a letter stated that you are no longer represented." Cool, I sent her the letter that the lawyer sent me. Mind you, it has been weeks--almost a month--after the accident.

After I sent Julia all the information that she has requested--rental car statements, bills that came in a month later, receipts from the police department,etc.--I then received the first letter dated 5/24/11 about my accident. It stated that I had to fill out these forms, medical forms. I called Julia about this because I did not understand it. She was nice about those forms, explaining that these forms did not apply to me. I returned the forms on 6/3/11.

I received another letter dated 5/31/11 about my car. It stated that the car was in the stored place and that if I leave it there, it will be accruing fees. But when I spoke with Julia a couple of days after the accident (getting my belongs from my car), I assumed that GEICO has seen the car already. No they did not, it was two months after the accident.

I received another letter dated 6/15/11 stating that my estimate has not been completed by an approved appraiser, and that this estimate must be completed before payment can be issued. I was asked to schedule an appointment, for which I did, (that took another week getting in touch with her) but still no answer since that date of that letter.

At the end of June, I got a phone call from GEICO about my car. This was after the fact that I had called Julia to inform her that I needed a rental car to go back and forth because I had to use all my savings to get me back and forth to work. I ran out of money over something which I think GEICO should be paying for any way.

The car adjuster called me and apologized for this long period of time. He said it should not have taken this long for me to be put into a car or to get this claim from him. Again, this was after the fact that I had to continually call Ms Julia to inform her that I am about to lose my job because I can not get back and forth to work. She had a huge attitude of "I don't care if you loss your job".

My car is my work. I live in one state and have to travel 21 miles to get back and forth to work (to another state). Her attitude is unacceptable. Going back to the car adjust, who was Randy **, he was very nice and professional about this car issue, he made sure that I had a rental car for a week before I receive my funds for the car.

Still having all my information to GEICO adjuster Julia **, I have been getting the run around about my money.

I called back Ms Julia about week ago and she still had this funky attitude about getting my money. Again, I informed her that I needed my money because I was about to be evicted from my apartment on the 20th. My paychecks are not enough to cover my losses from the accident. My savings are gone, my vacation is gone because of this accident and the slow pace of receiving my money to pay my past due bills.

I called Ms Julia again last week asking when I will receive my funds. She answered with an attitude and as if she were talking to a child. In her nasty voice, she said she was waiting for a doctor's statement. OK, If I needed this, why did she not tell me this a month ago, when I should have had my money by now, and not three months later.

Yes, we got into a screaming match because I did not appreciate her tone of voice. Yes, I was very pissed off because I needed my money and it was just sitting there on her desk when I needed to pay my past bills. I called Ms Julia on 7/8/11 and left a message on the phone and email asking for my funds. She returned my call on 7/13/11, stating that she has not even started on my paperwork. This was after the fact that she said all I needed was my doctor's statement, which I sent after the fourth of July. This was the last straw.

I asked for the supervisor's number. I called on 7/13/11 and left a message for Lori **. She has not returned my call. This despite the fact that when I asked Julia for the supervisor's number, she told me that 'she does not have time to speak with me as well'. I am up to my neck and over my head for this messed up service that I have received from this company GEICO. The employees working for this company need to find another job.

I don't think that any company should have someone's funds on hold because they don't want to do their job. I need my money ASAP like today 7/15/11. I have never been treated like this before from a company that is claiming that they are the best.

My question is, how long does it take to receive your funds? Should it take three months, especially when you have bills to pay and your saving is all gone? How selfish is that? When trying to solve and help the case along, the person had a ** attitude from the beginning.

Again, I don't have enough money to pay my bills this month. I can not borrow any more money from anyone because I still owe them. I have bills that are due as of writing this complaint on GEICO. I have my eviction notice on the 20th. I have student loan on the 24th, which is automatic out of my account. I have cell phone bill, which comes out on the 20th. I have court bill due on the 24th as well. Yes, I don't have much bills but it's enough that these past due bills are on my credit and a pay plain. I have a car note of 150 every two weeks, for which I can not mess the payment but because of GEICO's slow process, I am behind payment. I need help NOW!!! I am not patient anymore. I have left her messages, email, phone calls. Nothing.

So I ask them "How can I be charged something that I do not owe?" In which they replied by saying because of a computer error on GEICO's behalf Im getting a charge for something that is not my fault. I have not received any notification nor did any of my billing statements from GEICO show that I owed a back owed charge for the months I carried and paid for with GEICO insurance. I am out raged that this company. I'VE PAID EVERY SINGLE BILL THAT I HAVE BEEN CHARGED FOR EVERY SINGLE MONTH. Their was never no records showing on my bill statements from GEICO that I owed a past due amount and I have every single bank statement and document to prove I did not have a remaining balance or late payment. Only when I called to cancel my insurance because I want to go with a better company they are trying to say I owe them money.

I was involved in a car accident on 6/20 that was not my fault.

The police were called to investigate and process a report.

I contacted an agent, Emily **, who informed me that I was not at fault, and that my claim would be processed quickly in order to receive monies to put toward the purchase of a new vehicle (since mine was totalled).

It is now 7/5 and I am nowhere near a resolution. Supposedly the person that hit me only has $10,000.00 worth of liability coverage so it has to be split between my damages and the car I hit after she hit me. They can't seem to locate that guy so I'm in limbo.

This also means that:

E) Additionally... I had to turn in my plates last Friday and am now paying insurance on a car I do not own and a registration I do not have.

I cannot get anyone to give me a clear-cut answer on any questions, or anyone to help me directly with this issue without giving me the runaround. I have been a loyal paying Geico customer for a long time now and do not deserve to be treated like this. When I finally need them most... they treat me shabbily.

I requested to speak to a supervisor, who only ended up being Michael claiming to be a supervisor (unmistakable voice). So, I put my fiance on the phone, and he was just as rude to her. She hung up and we tried to call back, hoping to get someone different to no avail. Geico even advertises free quotes, yet they didn't give me a free quote. They wanted $250.00! As I said, I have been with Geico for over 10 years, but after this incident, I will find new a new insurance carrier.

I went over to check on the other people and one was screaming about her legs; no seat belts, I was told later. I couldn't really understand them as they were of East Indian nationality. The ambulance took them away immediately in three different ambulances. My truck was totaled as was their car. I talked to two witnessed as I was in shock and wasn't really sure what had happened. They told me they saw the whole thing and that they would wait to give their statements. They said the other car didn't have their headlights on. Well, it wasn't a wonder I didn't know what had happened. The police report, which took forever to get, states that the other driver was at fault, with a supplemental narrative included.

However, I have no witnesses because I was told due to the rain, the officer wasn't able to read the information he got from them because his papers got wet. So, no witnesses. I gave a statement to my insurance company within 24 hours, but I didn't hear from the insurance company for a month. I stated in both statements exactly what happened and that I didn't see them coming because they were too far away and they didn't have their lights on. Well, due to me "not seeing them" Geico decided I was 50% at fault, even though the police report says they are at fault. Of course my truck was towed away, considering I could not drive it and living in an apartment, I had nowhere to put it.

Meanwhile, I receive a towing bill at this time for $800 for towing and storage. I asked if anyone from Geico had been there to take pictures of my truck and they said no, so I went and took pictures myself. When I spoke with Geico, they asked if I wanted my truck and I told them no, I have no use for it now. They told me they didn't want it either.The towing company didn't even mention at the time that they would negotiate the bill, they waited until it got to $2,400 and then said they mentioned it after I received the first letter. Needless to say, my mom stepped in and talked to a Geico Supervisor, Vanessa **, who after explaining to her numerous times that it was not my fault, decided to change from 50% my fault to 25% my fault because I said I didn't see them coming.

Geico would not pay for the towing and storage bill. After they arrived at a value of what they thought my truck was worth, they sent me a check for $3,300. My truck is worth $6,000 not to mention the towing bill was now at $2,500. So we took the driver to small claims court with proof the traffic lights were inoperable and police report with supplemental reports. I asked for enough money to pay the storage bill and replace my truck. I received a judgement for the same amount that Geico sent me and no more.

How is it fair when you are not at fault and you end up with no truck and a towing bill, which is now the first thing on my credit report? How can I trust anyone now that I have been ** by Geico and the ** judge that probably didn't even look at my proof? I now have my first bad mark on my virgin credit history and can't imagine paying that bill and expect to get another vehicle with what would be left. I will never say anything good about Geico, ever.

My Chevy Impala was hit by a midsized budget U-Haul GMC moving truck in the afternoon of March 16, in my apartment complex’s small parking lot. The rear turning light is broken but the bumper is okay. The truck driver parked in the small parking lot and admitted the scene. He gave me the ID information in front of the witness and I called GEICO that night. The second day, in the morning of March 17, GEICO's adjustor Alex **** called me to verify the accident. I told him everything including that a witness next door was with me when I talked to the truck driver. Another witness left a note on my car window and said he saw the accident and then left his cell phone number to me saying if I need witness. I thanked him and everything looks good for now. But GEICO began to play their tricks.

Nobody answers my calls and emails in the next two weeks. I thought they are trying to solve the claim and I am busy with my work. However, I didn't receive any call from Alex or GEICO, the following week. I called him back and left him a message but he didn't reply. The second week after the accident happened, still no reply from GEICO although I try to contact Alex everyday but no response. Until Wednesday, Alex happened to answer my wife's phone call. He told my wife that the truck driver was denying the accident. Holy! If GEICO knows that the other party was denying, why GEICO didn't contact me or the witnesses for verification immediately? Why GEICO did not ask me to send them pictures but just no calls and no emails for 2 weeks? Is that the normal way for GEICO to serve the customers?

So I had to change the adjustor. Finally, Nancy **** changed the adjustor for me. I thought it is going to work. But after Laura **** took everything down and contacted the witness, after one week, on April 6, Wednesday, she disappeared. I called everyday yet nobody answered again. It was Friday, finally, her colleague answered the call and told me that the note Laura recorded is that it is the truck driver’s responsibility and asked me to call next week. Today is April 13th, Laura finally calls me back after another week. They told me the opposite from what I heard from her colleague. The driver is not responsible to my accident.

GEICO'S decision is based on two reasons: 1. Witnesses are too late! Too late? Yes, they said too late. They think they are biased witnesses. For what reason? For two weeks late. Let's recall what happened. I told Alex the second morning that I have a witness with me but Alex never contacted her! Then they call this is a late witness or biased witness. The very second call from GEICO is already 2 weeks late and now 4 weeks late. GEICO told me that all the witness are late. Is it my responsibility or GEICO’s or Alex’s responsibility? They contacted the witness on the 3rd week and told me that they are too late in the 4th week. Good Job on GEICO to make fun with your customer.

2. The height doesn't match. What part doesn't match? They said that the loading tailor height doesn't match my broken car rear turning light! They took the measurement so I asked what's the number they got. There was no answer! Okay, so now the fun part begins. A witness living upstairs saw the truck that hit me and now GEICO said that it was not that truck or what is in the pictures. This was like a GEICO adjustor was at the scene! In other words, the truck that hit me is not the one in my camera and was seen by the witnesses! What a drama? What truck did they measure? They didn’t tell me!

To find out the truth, I went to the budge rent truck today and took the picture of my car and the same type of U-Haul truck. The edge of the lodging tailor matched exactly the place where the plastic glass is broken and that is what the witnesses saw. Then, a guy in GEICO said, “Oh no! This is a Ford truck and not a GMC truck! You need find a GMC truck. I said, “Do you agree that the size is the same?” He said, “Yes, but you can't compare an apple to an orange!” Good. I went out to another Budge rental truck which is 15 minutes more drive just to find a GMC model. Here I find the same type of truck, a Ford and a GMC together! GEICO did play a good job to make fun with his customers and waste their customer’s time to do extra exercises. Pathetic! But it is true.

The conclusion is that GEICO sent out an irresponsible adjustor to slow you down. They don't answer your call or reply and then they will call witnesses as late witnesses. Then, GEICO made the decision from an irrelevant measurement which was not even checked with the witnesses or with the picture about the type and size of the truck. Why has it happened? Where is the justice? Is this the way GEICO tries to save money? By not answering the call?

Geico took the car the next day, in at Fine Line Collision Center in Miami, FL, and that said it could be repaired. They work with All in Leather Inc., and had the car (providing us with a rental) for 28 days. My policy allows for 30 days. On the 28th day, All in Leather told me that we could come and look at the car, that they believed it was complete. My car looked even worse than it had when we took it in. All in Leather said that Geico didn't approve all the work (we were told by both parties up to this point that they had approved anything that needed to be done), and Humberto **, the Geico adjuster told me that this wasn't true, that he had approved everything. I was told that I had to come down to have a conference with all parties involved, as my car rental was due to expire on Sunday. Enterprise didn't work on Sundays, and it was now Friday afternoon.

On arriving at Fine Line Inc, I met Humberto, who's story had now changed. I was told that the car's damage was now 20k, the value of the car was deemed around 16k, and that it was a write off. They had already sent up the records to Tallahassee, and there was nothing I could do. He agreed that the job was indeed a bad one, and was supposedly "even ashamed to face us".

My car was paid in full. It works beautifully, and is mechanically sound. The insides are just a bit messed up now due to All In Leather Inc's shoddy work.

I was told by Geico that I have no say in the matter. I can keep the car and refuse their check, but they now have it classified as "uninsurable", and when time comes to renew the policy (in a couple months), I won't be able to insure it. They wanted me to sign right away, and just take the check. I refused, and asked for some time to think it over. They said ok.

I asked if I could buy the car back after they gave me the check. I was told No. I asked if I could get another estimate for the car for them to consider. They said No. I asked if I could just take what they could give to repair the car at my own chosen facility, so that I could keep the car. They said No. I asked if there was anything I could do to keep the car, as it's expensive now to go out and have to buy a car, and I need one. They said No.

Humberto told me I have 2 days that I can use within the policy, so that I can have time to purchase a car. Two days! To buy a car. I mean, shouldn't have they been able to tell if they couldn't fix the car a few days after they had the car? Did they need to wait until the 28th day to tell me, and then say, oh if you want we'll be nice and give you 2 days to get a car? "Out of the goodness of their heart", they've worked out a "deal" with Fine Line, and Fine Line will pay for 2 extra days. So I have 4 days to buy a car.

Dealerships are closed on Sunday. I work 8-5, and dealerships close at 8. I asked then if I could at least drive the car until I find one, that way I won't even need the rental. Now I'm told that I can, but they're not liable for any damages/accidents etc. So basically I'm not insured. Also, on bringing the car back, they're going to deduct from the check, the amount of miles driven. Added to this, they need a title, which I've ordered, and takes 7-10 days, and they said that it's my prerogative to pay the surcharge and get the title to them asap, as they won't take the car without the title either. And yes, I know it's only an extra $20, but it's just wrong on all accounts.

Please, is this even ethically allowed? Is there anyone I can go to for help? I'll give the stupid car in, but for Christ's sake, I *need* time to purchase a car. This isn't a small amount of money, and I had no thoughts of even making another car purchase for the next 10 years!

I was not behind on payments. I never received any notification at all, verbal or written that this was being done. Of course, Geico swears it was a computer glitch. I will continue to believe that this was an intentional act. This is more than coincidence. I never realized how many complaints against Geico were out there. Since I have notified every state rep, BBB, consumer affairs, and insurance commissioner of this complaint. Surely they can't be stupid enough to do it again. I am better off staying with them at this time.

I was sent to numerous doctors by my primary physician to determine what impact the accident had on my legs as there was a lot of pain, was well as my chest. To make a long story short, I received benefits through June 2010 from August 09. My accident was August 28, 2009. I had x-rays, bone scans and MRI's. I was placed on permanent disability.

The deceased had insurance with GEICO for $50,000. They have offered only $30,000 plus they want us to pay the medical bills (this was in agreement with Gallagher **). I am now totally disabled, my truck is gone (but I was reimbursed for the current cost of the truck) and my business is gone. So for the rest of my life, I am supposed to live on $30,000. I can hardly walk for any length of time and they say that my pre-existing condition of diabetes is the cause and not the accident; however, the doctor has indicated that it was the result of the accident that brought an onset of this. I also have a hematoma on one leg due to the accident which they say could go on for a very long time before totally healing.

I should not be responsible for any medical bills because I was referred by my primary physician to have these tests done and other specialists visited to determine my problems. I should also receive full compensation from GEICO as I am now totally disabled. I never missed work for any length of time previously and could have worked for several more years.

I carry comprehensive, as well, a rental on my truck. Geico would not authorize me a rental even after I asked several times. Now they are refusing to cover my truck since there were no witnesses to the wreck that will come forward and say they saw the animal. The police report says there was an animal involved and that my son said a dog ran out in front of him.

He had just been hit by a airbag and worst he was injured so he was not 100% what type of animal it was. The raccoon was dead on the road when me and a neighbor got to the scene. My son gave his sworn statement to Geico about the animal. Yet, they are refusing to cover my damages. I have now got to go hire a lawyer to file a suit because they refuse to honor there contract with me.

Because I have been a mountain driver longer than the driver of the other vehicle (aged 24) has been driving at all, and for the mere fact, he admittedly claimed fault, as we exchanged our insurance information, etc.

He also stated to me that this was his 2nd or 3rd accident (I don't recall which). I have told GEICO I want to appeal the decision and they kept telling me that they will get back to me! I received a letter dated Nov. 24, 2010, stating that they had come to their decision and that I could "request a reconsideration of our liability determination.” "A person other than the original decision maker will complete such a review and reconsideration. If you have additional information that you would like us to consider, please provide it to us. Today is Dec. 2nd, and I was just told on the phone, only because they kept putting me off that, they could not help me and that my case was closed!

This was Dorah **, Examiner Code F333 (800) 654-55896 x5024 Claims Department. I am appalled at this. They put me off then give me this letter of their decision, claiming to have fought for me. The weather conditions of the San Bernardino National Forest Mountains are driving conditions like no other, probably in the United States! In 15 minutes you literally go from 500 feet to an elevation level of 6,100 feet! I know, I lived in Arrowbear CA, from 1996-2005 and Crestline CA, $5,000 feet elevation from 2005-2008. I have driven up and down the mountain and had been hit three times by boulders, and their conclusion was I attempted to pass when it was unsafe to do so causing a collision! This is a falsehood! I am sick of these companies having you pay out in car insurance only to ** over, assuming you are really 100 percent at fault and stating that 60/40 was a decision I had to except! Please do something because I ready to go higher up on this. I am very disappointed in the service that GEICO has given me on these matters!

Geico said, I would have to wait for 1 or 2 months for some bogus reason (wait for the DMV) before any repair work could be done, although they admitted they would have to pay. I called my insurance (Mercury); let me bring in the car for repairs, they paid for the damage and sent the bill to Geico. While I was waiting, they kept insisting that I could also choose Mercury to pay for it and say the whole accident was my own fault. This way, I wouldn't have to wait 1 to 2 months before bringing in my car to the body shop. What?! So, their whole reason to let me wait is so they won't have to pay for it.

According to Geico they were waiting for paperwork from the DMV to prove that their client's car was actually his. Why would I have to wait for that and 1 to 2 months? No Geico for me, never. It's a shame that it had to go this way.

Damage: car body damage ($3300) which my insurance had to pay for upfront and subsequently sent this bill to Geico to be paid by them.

When I called Geico, they couldn't have been more disinterested. I reported them to the California insurance watchdog people and they investigated Geico. They said that Geico told them I had given them my Visa number! The CA people believed them and not me. I found out from my husband that they had told him they could not give him a free quote unless he gave them a credit card number, so he did. What they did was illegal, though I did not know my husband had given them my Visa, I still (and I have a witness) told them not to go into my account for any reason. They finally returned the money they had filched from my account but it was devastating because I live on $845 per month, and am in bad economic straits as it is.

It made me ill because people believed I had written bad checks and I had to change my card number, which left me without a card for two weeks. It made me very frustrated and angry that they lied, misrepresented, and scammed me. I got another insurance company but that caused trouble. Geico is still sending me mail and even my bank would not go against Geico. How can I stop their ads to me through the mail?

I then went to Enterprise and leased a car, thinking Geico would later reimburse me. Not only has Geico refused to reimburse me, but they are also fighting me so they don't have to pay off my stolen car. Just last week, Nicolas told me that my claim would close on Friday. He also told me to mail him a copy of the bill from Enterprise for the car. Well, today an investigator from Geico called asking me to set up an appointment with him to take an oral statement. I asked him what the problem was, and apparently, Geico refuses to pay my claim until they investigate my claim further.

Mind you, I am a busy law student, who now has no means of transportation, and apparently a car payment of $400 per month for a car that is no longer in my possession. When I asked the investigator if I could give the statement over the phone due to my situation, he refused. I honestly don't have time to play games with Geico, especially considering the fact that I'm the victim in this situation. My car was stolen. Not only has my claims adjuster been insensitive to my situation, but Geico as a whole, has inconvenienced me greatly and made my life a living hell all because my car was stolen.

I never authorized for that charge nor received any emails, phone calls to say I was going to be charged that when I complained I was on hold switched back and forth for 1hour 25 minutes and told cant receive refund the policy started in 2009. They allowed over site of previous premiums but changed in 2010 but when stated when took $33.30 for other policy why not the $64.25 from 2005 could not get answer everything. They said discreated what previous stated from them but the $33.30 that I was not informed about was to pay my policy that I have now and being unable to going to be lapsed in insurance they won’t refund money. And now I don’t have insurance because I can’t pay premium due to not having money because of their charge.

I entered my information to get policy when I received mail to pay this amount first $64.25 then I can start policy. How did they get they were allowed to charge me $33.30 not one reference about that charge was made to me from calls emails. And if so how did I get policy started in 2009 if owed balance first was stated was in collection didn’t see it then they allowed it but changed in 2010.

They allowed there selves to go ahead and charge the $33.30 but not the $64.25 after you state you cannot afforded to pay that much at moment until middle of month. That if they can’t start policy with quoted $42.29 you want to speak with legal dept. or get number and address they put other people on phone. Well if you pay have now with the premium $42.29 then break up balance pay that way but when state you do not have funds to do that you make that clear they will not refund no money even though they stole.

Yes I say stole because I was never informed about being charged that and when they did its causing me to not being able to pay what I have to so I can keep insurance affective that I have now. I take my son to school every morning and pick him up there is no school bus that runs that he can ride so there action is causing me to have to take him to school in hopes that I don’t wreck or get pulled over. Because my insurance cards are dead at midnight and I don’t have the funds to pay it because of being laid off and won’t get monies until middle of month.

Of course Ms. ** did not follow instructions and sent refund back to his debit card, which was refused by the bank since, again, the account had been closed. It is now Sept. 20 and it has been over a month of constant phone calls to Geico to try to receive his refund from Geico. They have copies of newly acquired vehicle insurance and of the letter from the bank stating the refund was rejected due to the account being closed and still I cannot get his refund back.

We were never late paying his premiums to Geico or you can bet they would not have waited a month to cancel my sons insurance. Never again will we use Geico nor we would ever recommend them. I guess you get what you pay for.

Geico first tried to make me responsible for the accident by saying that state law is that if a car door is open I am guilty. After seeing the police report, Geico still tries to make me guilty 55%. This is scandalous and unacceptable. The police clearly stated that I am not guilty but the driver of the oncoming car is guilty because she told them that she had not seen me. I know why she had not seen me, she was on her cellphone looking to the other side of the street.

Eventually I had to leave work early one day to try to solve the matter but I didn't make it there on time, so I had to take another day, in the morning, to go. Needless to say, I had to pay to get my record and it was clean and Geico had not taken the time to give them my proper info and ended up with someone else with a name like mine. I had to pay for a driver's record to prove they were wrong, not to mention having to spend two days to deal with the matter. I think companies should have to suffer consequences when they are so negligent and downright too lazy to look further into a matter, especially when someone has been using their services for 15 years!

One person whom I spoke to said that "they had no intention of reinstating my policy" and "that any money received now would be refused and returned to me.” Refused? This was GEICO’s error and they were refusing to make it right. I also received a letter from K. ** stating that I "dishonored my responsibility" (she was referring my account to collections). I called and asked for her and the operator hemmed and hawed around leading me to believe that maybe that was a fictional name. It is only after GEICO received my BBB complaint (they obviously don't know about my ConsumerAffairs complaint) that they relented to reinstate my policy. Randy personally promised me he would get it reinstated. But nothing said about making up for the hardship caused by not having insurance for two and a half weeks. I hope an attorney is reading this. I used my car for work, but because I had no insurance I lost two weeks wages. I finally broke down and bought another policy from State Farm.

This car is owned by me, a Georgia resident. The car is registered in Georgia and my son is a Georgia resident who pays out-of-state fees to attend the University of Massachusetts. I have talked with multiple Geico agents to first understand what they were doing and then to attempt to get it changed. Geico has set 3 different rates within a week, sent multiple ID cards for GA then ID cards for Massachusetts and I've gotten conflicting reasons and quotes of their policies. I asked for the policy in writing but they said it would give away their internal rating information.

I asked about their policy for military that temporarily move out-of-state. I am now transferred to talk only with MA Geico agents. They do not understand why Georgia has done this! I contacted the GA Insurance Commissioner's Office. Apparently this is not illegal. I am appalled that any insurance company would be allowed to apply such a scam legally. I wanted to share this case with other Geico policyholders who may be affected and to caution any others who may consider Geico if you have children who will attend an out-of-state school and need a car.

My next step was to just reach the claims department to complain. The gentleman took my message and said he was sending her an email to please call me back. No call received from them. I then took it upon myself to call the other person's insurance company, State Farm. They were very kind and because their client was at fault, they immediately set me up with an appointment to assess the damage to my car. That same day, State Farm arranged for a rental car to be delivered to me at my job. I then went online to Geico to see if I could find another adjuster so that I could let them know that my car was being repaired and my claim was closed! I attempted two more phone calls to Lisa *** and never received a call back.

Two weeks later, I received a letter in the mail from Geico that stated "Please be advised that we do not have a recorded statement with you on file. This statement may be necessary if the other insurance company challenges our decision. You may contact me to provide your statement at the number listed below. If we do not hear from you with in 10 days of the date of this letter the claim will be closed." The date of the letter is 07/22/2010. Signed by Lisa ***. I called Geico at 9:30am today and spoke to Brianne. I told her the story and she put me on hold. I held for five minutes and hung up.

I called again on the 26th to see if the check had been credited to my account and was told that "any money received now would be refused and returned because the policy was canceled". I spoke later with Dean ** and was assured me that person "must have been having a bad day" and my account would be reinstated when the check was received and he would call me when it did. A letter received by K S. said that due to my dishonoring my responsibility to make payments she was referring me to collections.

I thought I had insurance for myself and son and did not. I use my car for my business and could not use it and lost money. The utter frustration and anger of dealing with a company that screwed up, denied it, lied about it and won't make it right.

Okay, I thought. When I told him I did not have a VIN for the car because I hadn't picked it out yet, he convinced me that a frequent practice was to put the VIN of my current car (although already insured elsewhere) and put the policy start date on the day I would get the car. So I did so, paid the insurance premium and was told to call in and change the VIN when I got the car and then will be charged the difference in premium amount. It sounded legitimate. Also, he assured me that if I didn't get my car on the day expected, I could easily call up and change my policy start date.

Five days later, I have my new car and have just gotten off the phone with a supervisor at Geico who had to fix the problem of overcharging on my account. Apparently it was not a frequent practice and I was charged every time the policy date was changed for a NY State fee for my old car three times and once for my new car. The policy was cancelled, reinstated, cancelled, reinstated multiple times by agents who did not know what they were doing. And I was charged a fee each time. After an hour of trying to explain this was wrong to an agent, I demanded his supervisor who understood what had happened and told me that I should have never been allowed to take out insurance on the old car being that it was (1) insured by someone else, and (2) was never intended to be insured by me.

To top it all off, the quote I was originally given for my new car was about $100 below what it needed to be to include all the comprehensive coverage required with a lease. Guess he ** me in good. Needless to say, Geico has left me with a bad taste in my mouth from this "first car" experience and has lost my business for good. I will soon be switching to my parents' longtime insurance agent with Allstate. At least with him I won't be talking to 50 different people every time I need something. I guess its true you get what you pay for. Geico, please reallocate your advertising budget to some customer service/agent training, it would be a worthwhile investment.

I've been a customer with Geico for over seventeen years and their service is poor, the home insurance is even worst. And by the way, in all due honesty, If Geico's cheesy little Gecko was real representative, I'd run him over and flatten him like a pancake!

Olga made this statement to me: "If you were driving, how were you able to take a picture?" A professional would never make assumptions about anything. The logical question should have been, "Did you take the picture?" I sent more than one picture to GEICO but Olga refused to assess the accident based on all the evidence I had sent. She even selected a picture that she thought would bolster her argument. That is an incomplete assessment of a situation and how can a logical conclusion be reached? Olga ** asked me to speculate on the reason why a bystander took a picture of the accident.

If this was a real investigation, Olga ** would ask the person who took the photograph and why they took it, not me. Her questioning was accusatory in nature, not investigatory, and she needs to be trained in proper investigative questioning. Olga ** asked me questions that I had already answered in prior conversations with GEICO. If she is representing GEICO, she should have all this information already and this lack of preparation is evidence of GEICO's incompetence. Unless she is trained in proper communication and logical questioning, I am asking GEICO to handle this accident by using other people who will be professional and not expect that a car accident will be a good thing for me or for any other human being.

My problem is GEICO put a hold on my bank account for that check they paid out. Why now? Why does GEICO has a hold on my checking account to get the money back? GEICO gave me the check a year ago and it was cashed. This claim was done a year ago and it’s closed. If the lean holder wants their part of the money, they can contact me directly or go after the original owner who had taken out the loan. They still won't speak to me but they want the money from me and will not give me the lean release upon the payment. This is not what I had expected from GEICO after a year of period. Can you please help me and take the hold off of my account? It has been 2 months already.

I couldn't pay my rent because of this. I had deposited my rent money on the middle of May and that’s the time the hold from GEICO hit my bank account. I had to lease a car but I couldn't do that because of this account going in negative balance. I have about $2000.00 in the bank and the check from GEICO was for $6200 for the total of the vehicle and my personal belongings. Now, they want difference that’s due. Can you please help me?

On 6/28, I paid $646 to Treasure Coast Automotive; and they said everything is repaired, except the left front wheel bearing. (We looked at it on the lift; they said 12-month warranty.) I made an appointment with Goodyear in Brooksville for 6/29 in regards to wheel bearing. On 6/28, my truck started burning at the differential; the ABS, brakes, and service stability system lights were all on as well as the service ride control. Treasure Coast refused to repair and said I need to call GEICO and have it repaired elsewhere.

After 2 hours, GEICO agreed to tow my truck near my home, but their guarantee shop Mike's AutoBody would be closed by the time we arrive. So they towed it to my house. I paid almost $1300 and lost 7 hours of pay, toll, and gas. The tow truck driver said my emergency brakes are gone. They damaged my vehicle and ripped me off. My vehicle is going to catch fire and is sitting in my driveway.

GEICO is giving me the runaround. I want my truck repaired by Cadillac, and for GEICO, America's Best, and Treasure Coast to pay for it because they made 3 attempts to repair and failed. They also robbed me of almost $1300. Goodyear stated I never had brake problems. I believe GEICO and its affiliates damaged my brakes. If brakes were damaged in fire, GEICO is covering all damages due to fire, but yet they billed me for brakes. And now, all my brake lights are on.

I lost 7 hours of pay, starved my kids for 6 hours because we were stranded, and my Escalade is still not fixed. GEICO needs to pay for repairs. They admitted the second time I returned my vehicle to them that they gave it back to me leaking and thought it would last 3 months, and they claim they didn't know it would catch fire. It's leaking from the same spots all 3 times.

I had to talk to some sales people and hope for the best. They were nice, I admit; and as always, they apologized and assured me they would fix it. I am sure the harassment is meant for a deadbeat, but I still think harassment of any kind is wrong and should be illegal. I also think it's wrong to use an automated system to harass anyone over and over, even if they do owe you money and especially if they don't.

The state trooper who investigated placed the other driver at fault for improper passing and careless driving. The trooper stated no improper action on my part. The other driver is insured with Geico. I'm with State Farm. I reported it to my insurance and Geico the next morning. Days later, there was no contact from Geico's adjuster. Having heard horror stories of dealing with Geico, we retained an attorney two days later.

We had to pay the rental car out of pocket since we didn't want to file with our insurance company. The adjuster finally contacted me the day after we hired the attorney. She just got basic info, like location, our address and damage. She said she would have a local adjuster come out to take pics. That adjuster never called or showed up. I had to go to my primary doctor, who sent me for an MRI. I can't say the results since it's under litigation.

The day after they denied liability, the local adjuster called me and wanted me to take the car to a body shop he wanted so he could take pics. At this point, my attorney filed with my insurance (State Farm) to cover the rental and medical bills. My attorney told me not to deal with Geico, to let them handle it.

I received a letter from the main adjuster that stated they took statements from the witness, pics of the scene and of both vehicles. And they determined that I turned into their policy holder's vehicle. This alone is an ignorant statement because if anyone looked at both cars, they would see the damage didn't correspond with their conclusion. The witness also stated that Geico never contacted her.

The main adjuster, Aligaretta **, boldly lied in her denial letter. Photos of our vehicle were never taken by Geico. Geico never contacted the witness. And they obviously didn't look at the State Trooper's report, which stated the at fault driver was the other person, as well as the diagram. I believe that once they discovered there was an attorney involved, they just decided to deny it right away, and then I became the enemy.

Geico has been an absolute horror to deal with. They boldly lie, boldly make inaccurate and false statements. And if you're not their insured, they treat you like crap. By denying and lying, they've made life terrible for me for the past few weeks. Because of me paying for the car rental, two weeks lost work, and having to pay my insurance companies $500 deductible, I wasn't able to make my mortgage payment this month and probably won’t be able to pay it next month. I also paid the ER copay ($150) and ambulance ($789) out of pocket. Yes, I will get the money back from my insurance company eventually. But that doesn't help me in the meantime.

It is such a clear open and shut case. An independent witness, Trooper's diagram and stating other driver at fault, the damage, and the scene all are very evident. Plus, the driver had prior speeding tickets and one at fault crash with another insurance company. Geico is treating me horribly, I believe, just because I got an attorney involved. To be bold, I think it just pissed them off so I then became the enemy.

This treatment isn't fair or justified. Even though I'm not their customer, they should treat everyone with respect and fairness. You would think that, given all the complaints against Geico, that the government would step in and do something. But then again, the government's never really been there for us, have they? I believe in the end, I will prevail. But how long? And how much money will I lose in the meantime? Plus, now I may have to have surgery and have extensive damage.

I would advise everyone not to support Geico. No matter who you are, at some point, you'll be treated the same as me if you are unfortunate enough to get involved with them. PS: Please don't list my personal info as this is under litigation and investigation. Thank you.

On December 1, 2009, I was rear-ended and a police report to also state the same as well and a settlement letter from Geico that had my insurance policy at the time that I was not at fault. Outcome: I want the systems the insurance companies use to maintain a driver's accident record updated to have both of the accidents removed. If the accident in December 2009 can not be removed, I need to have it corrected to reflect that the accident was not my fault.

Currently, we are being told we are 30% at fault. We have an infant at home and do not have the money they are asking us for. We are being told that we can fight with Allstate to get our money back but that it could take months! It was not our fault! We were told yesterday that Geico was going to go into arbitration for it but that could take weeks as well. I'm not sure how things are supposed to work, but we pay our premiums and have not been in any accidents in over 20 years! My husband has been a mess, and I'm fighting with him all the time. He's missed work to deal with this and paperwork as well. We want this resolved now!

It is an economic burden for my mother who is retired and a humiliation and degrading situation to be told they are discriminating because of her age even though she has never made a claim or been remiss in paying Geico for her policy ever. Is it legal for them to discriminate elderly responsible clients? She has a stellar payment record for over 20 years to Geico and this is how they repay her?

My car, however, was not so lucky. Both side mirrors, both rear quarter panels and my rear bumper were damaged. I promptly reported the incident to GEICO. They told me that we would have to wait for the police report to come back before they would know if I have to pay my deductible or not. I have uninsured motorist insurance which waives the deductible if the drunk driver doesn't have insurance.

And the claims rep said that my deductible would be refunded to me if the drunk driver did have insurance because I was not at fault in the accident. So either way, I'm not paying a deductible, right? After a few weeks, I called GEICO and asked if they had the drunk driver's information so I could take my car in to be repaired. They said that they were still waiting for the police report so I'd have to wait more. I was able to obtain the front page of the report from the police myself, but it didn't say anything about the other driver's insurance information.

Two more weeks passed and still no word from GEICO. They refused to pay for a rental so I had been driving my wife to and from work, in my town car--which is not easy on the gas as you can imagine. I spoke with GEICO again and they said to just bring the car in and we would deal with the deductible when we figure it out. So I did what they said. I have not been in an accident before so I didn't know any better. I guess that's what I get for trusting them.

When I finally get the call from the adjuster, she said that my 2001 mustang is totaled. She said it's going to cost $5,000 to fix the car and that's more than it's worth. Or they would give me $3,200 and a salvage title. Now, what am I supposed to do with $3,200 if that's not enough to fix the car and it's not enough to replace it? She explains that it would have been $3,700 but they are charging me the deductible. Even though they still allegedly don"t know the other driver's insurance information.

So what can I do but accept it? I tell the adjuster that I'm going to have to think about it and get back to her. I went to pick the car up today, and they charged me $180 for "storage." That was the last straw. So to recap, I was hit by a drunk driver on April 12th, 2010. It's now June 2nd, 2010. My car is still not fixed. A $3,200 check, supposedly in the mail, to get $5,000 worth of repairs done. I have been driving my wife to and from work in my town car for a month and a half and I'm out $180 for "storage." Thanks, GEICO!

During this time, my brother had passed away in the Bahamas and I had to travel for his funeral and was out of town. I got back only to find my policy cancelled and I was unaware because I was out of town, had I not been told that I could pay the end of the month I would have made the payment because I had more than enough funds in my account. I then called the company right away and was told that there was nothing I can do even though I was told that it was fine to make the payment at the end of the month which is not even here yet. I called back and spoke with a supervisor and was told to send a fax showing that I had funds in my account at that time and that my card was replaced. Please see enclosed bank statement as well as obituary.

This is the letter I wrote to Geico about my insurance. I was told by the rep on the phone that I can make the payment by 05/26/10 but I came back home and found out that my insurance was cancelled for non-payment. She gave me incorrect information which is why my policy is canceled. I now have no insurance. I have to find another company.

However, due to the accident occurring without a police report and a witness, a decision of no fault would be entered. Geico allowed their client to submit her own pictures of the damage. When I asked if this was common, the rep responded that it helped to save time. It took 4 requests for the pictures to be e-mailed to my company. The rep explained on the 4th call that she had received a 'return to sender' notification when she tried to send the pictures to my insurance carrier.

I find it irresponsible and negligent for business to be conducted in this manner. My wife took her car to a repair shop to have pictures taken. She also cooperated with Geico fully with a statement. The other driver failed to call my insurance carrier for several days after the accident. The fact that an individual is allowed to take their own pictures of damage unsupervised is also negligent. Geico has allowed one of its clients to get away with fraud. What is worse, is they are taking part in that fraud.

I have no way to stop this since I have cancelled my policy and I do not have access to my GEICO account. I am so furious with their business practice. I feel it’s important for Consumer Affairs to be aware of this activity. What terrible customer service! I feel that I have paid thousands of dollars to this company based on the false pretenses of their service. I also have received a service charge because I am in the process of closing the checking account out due to my new location. This has cost me time and money I am not happy.

I called Geico to complain. I was told the Geico rep with whom I spoke previously was incorrect. If anything, she should have said 'the premium will not change now, but will probably change when it is time for you to renew your policy.' I pleaded my case, stating my spotless driving record for more than 20 year, my loyalty to Geico for 10+ years, and the erroneous information that was given to me by the Geico rep but known of this mattered. Not only did my premium double, but I was told this rate would be in effect for at 3 years! Arrgghh! However, Geico told me if I were to bank with BOA or add renter's insurance, then perhaps they could lower the rate. This tells me that Geico could make some type of concession but chose not to in my case. I am very unhappy and quite disappointed with Geico. If this is how they treat the customers, then I would not recommend them to others. Mind you, I understand that my premium should increase due to my violation (it was actually 79MPH in 65MPH zone), but double the premium for 3 years is outrageous! It's robbery in my opinion. I am no longer a happy customer to say the least. My insurance premiums will be doubled for the next 3 years.

Multiple complaints have been filed in regards to this matter. Apparently, Geico has had many complaints about it service delivery in spite of its push to deliver the message that it is affordable and consumer focused. In addition, it is likely that Geico will attempt to "total" the vehicle because of its age and there is no way that this will represent replacement value. The salvage value is substantially more than the Kelley Blue book value. My son is 24 years old and independent. He is attending nursing school full time but is working part time in an internship at the hospital. He has been unable to rent a car as he is shy of age 25. He has had difficulty getting to his classes and his clinicals and has been unable to work on weekends scheduled because he has no car. It also does not look like this issue will be resolved in any timely manner.

On March 22, 2010, I took my car and they did the estimate. Decided that if we wanted to split the hood, they would fix it or they would waive the deductible. The hood was not the issue. We were told that they would color match the car, my car is red, apparently they can't match a red car. We were told the car would be ready that Thursday. We received a call Thursday that they ordered the wrong fender, so it would be ready by Wednesday the next week. On Wednesday, we were told it would be ready on Friday. On Friday, I received a call from the insurance adjuster telling me the paint wasn't no right and it would be the next week before the car would be ready. She called me on Monday and asked me to come and look at the car. I did and the paint job was horrible. The front panel did not match the rest of the car. I know that the car is older and the paint had faded, but they didn't try to blend it so it wasn't noticeable.

I told them I was not happy and wanted to the car fixed properly. They told me that the back passenger car door was a pre-existing condition. To add insult to injury, I opened the driver's door to leave and the button that controls the side view mirrors was gone. I was in tears. I went in and got a person came out who lead me to believe that he was the manager of the Winner Ford who did the body work and paint work, who I found out was just an employee, told me as a courtesy he would order the part. I told him it wasn't courtesy they lost it. It was there when the car went in for repair. I told them that I would not ever recommend them for any repairs. It is two weeks later and I am still waiting for a call to resolve this issue. If you live in Delaware, do not use the express service, the body shop does not advocate for the customer, they work and are connected with Geico. There was a young person dropping off their vehicle when I picked mine up and told him that he may want to go somewhere else. Look at my car and decide. The people at Winner did not like this.

Tuesday 3/16/10, received an email that Nicolas **, 508- was assigned to case. Thursday 3/18/10, initial appraisal given for $92 to look into engine problem only no authorization to repair was given at that time. Tuesday 3/23/10, Leary Auto determined the car needed a new engine and tried to contact Nicolas **. for a supplement adjustment and authority to repair. No response. Tuesday 3/23/10, Enterprise tried to contact Nick ** and Geico for an extension on the rental. No response.

Wednesday 3/24/10 through Tuesday 3/30/10, Leary Auto tried several times to reach the adjuster for repair authorization. Still no response. Wednesday 3/31/10, Enterprise still had not gotten the extension on the rental and Leary had still not gotten the repair approval. No responses to calls or emails. Thursday 4/1/10, I called Geico directly and spoke with someone in claims. I explained that neither the Auto shop nor Enterprise Rental could reach anyone in regards to my car. The person I spoke with then told me that the original adjuster Nicolas ** was no longer with the company and could not be reached. He apologized for the mistake and put in for an extension on the rental car until 4/8/10 and would contact a new adjuster ASAP.

Monday 4/5/10, spoke with Steve **, 603-,who told me he was the new adjuster from NH, that Geico did not have any local MA adjusters and were short handed. He stated he would try to get down to MA as soon as he could but he was only helping out. Thursday 4/8/10, Steve **, finally was able to finalize the appraisal and approve the work needed on my car. Leary auto immediately ordered the new engine which was to arrive on Tuesday 4/13/10. My rental was supposed to be extended for the full 30 days which ended Tuesday 4/13/10. So now, I would be without a car. I asked to speak with a manager.

Monday 4/12/10, spoke with the manager Robert **, 603, to ask for an extension on my rental beyond the allotted 30 days since it was Geico's error in delaying the repairs on my car. I was told it's not their fault the adjuster quit? The extension was denied. To finish off the disaster on Tuesday 4/13/10, I brought in the rental to return it to Enterprise and I was told the extension from 4/8/10 was never approved. I had to again call Steve ** to have him call for an immediate extension so I could return the rental car.

My car sat at Leary Auto from 3/15/10 to 4/8/10 (25 days) before anyone from Geico could get there and approve the work. Multiple calls and emails from Leary Auto, Enterprise and myself were ignored time and time again. No one ever followed up as they were supposed to, no one returned calls or email as they were supposed to and no one seems to be bothered that this happened to me.

Never have I seen such a lack of professionalism, lack of communication and sheer disregard for customer satisfaction. Considering Geico is new to MA one would assume [Geico] would do everything in [their] power to keep customers happy. Apparently that is not the case. I will not renew my policy nor will I recommend anyone use Geico as an insurance company.

So I go call GEICO to see what they need. They walked me through the forms online that same day and I figured all is done. Nope! My bill goes up by almost 100 dollars. They tell me the increase in the premium is due to the coverage being added for that first month. I was not informed by the rep about the waiver forms I needed to fill out. It was not my responsibility, I am the customer. The supervisor said he will call me back the next day. They did not call.

Today, 2 weeks later, of course they take out the payment and I am steaming mad. I spoke with a supervisor named Rhonda who said she would overnight the refund to us gave me her phone number and extension #. Low and behold, I have been trying to reach her and cannot get through imagine that. Stay tuned--this place is a ripoff. Overdraft fees from our bank, financial loss.

Geico advised me that "yes we knew the aftermarket rims were on your car, but you didn't add it to your policy. So we will not pay for your wheels and tires." They made me fell like a suspect, not a victim. My vehicle is still on bricks in my garage. I'm always current on my insurance. I advised them on two occasion about my wheels and tires. This is how they treat their customers. I am not taking a loss this time. I will see a attorney Monday morning and file a complaint with Maryland Insurance Administration. My original wheels are valued at about $6500, my aftermarket wheels and tires are only $2500. "Come on, Geico"!

Wouldn’t they want me to switch? I have no tickets. I have been in one car accident that was not my fault and is on my record as not my fault. They gave my sister who has 1 accident and 1 ticket a quote of $550 for one month! Not a premium. She has had her license for 7 years and mine longer.

I didn't know my car was not insured until I received a letter from the Department of Motor Vehicles asking me to verify my insurance six months later. I contacted the insurance company to get the information for DMV and found out that the insurance was never cancelled on the Buick or placed on the new Ford, therefore I had insurance on the Buick but not the Ford. I had received the title and registration earlier. I also had received an insurance card from Geico, however, put the card in the glove box of the car and never realized that it had the wrong car listed.

I was fined $941.00 from the Department of Motor Vehicles for not having the car insured and to further put insult to injury, I had paid Geico $421.80 for insurance that was on a car that I no longer owned and they refused to refund the money. When I cancelled my insurance to go with another company, they told me that I still owed $58.74 for one day the Ford was insured.

I called the Insurance Commissioners office who told me that I could not request a hearing, but told me to request Geico backdate the policy and pay the remaining balance for the new car to show that the insurance never lapsed. They then told me to take a letter from Geico to DMV and request that the fines be refunded. Geico said that could do that, Geico had already sent a fax to DMV stating that I was insured. The thing was I was insured, not my car.

My husband was with the same insurance company for his entire life and after he passed I made the mistake of switching to Geico to save some money. I would like for my mistake to be forgiven and a refund of the fines that I incurred or a refund from Geico for the premiums I paid for a car that I didn't own. I hope that you will take a closer look at this policy in regards to what takes place when people transfer tags and or purchase a new vehicle. I could have been better informed by the dealer to how to go about getting insurance on my car.

The agents statement to me was that my coverage would transfer to the rental vehicle I rented. I rented a cargo van last month and another car kicked up a board and it struck the side of the van denting it. Ironically, the rental car adjacent indicated that some insurance companies do not cover cargo vans. I told him that I checked with my agent when I purchased the policy and he indicated that it did. The agent that handled the claim from Geico indicated to me that he thought it was covered but needed to talk with a supervisor before he would say it was covered.

After a week of him investigating the claim, he called me and indicated that the car was not actually covered. I then was transferred to a customer service person and was told by them that I would need to have a different policy to get that type of coverage and that she could give me a quote on it. I then told her that I should have been given that quote by the agent that told me I was covered and the only reason I am know faced with this problem was because an employee of Geico misinformed me of my coverage of the policy they sold me when I took it. Her answer to me was, I am sorry but there was nothing she could do about that but could send me a quote on the proper coverage. I am know faced with paying the $1-2K in damages to the rental car out of my pocket, as well as needing to get another auto policy from someone else.

So he said ok, just wanted his money so he could get another car and end this. Then there was a call from the loss department saying since GEICO was not assuming 100% fault that there was a $300 charge for retention of vehicle and I could sell the car to a salvage yard and get whatever I could get for it. Like I want to deal with. I called my insurance and was told they do not charge if you keep the vehicle and that most do not. So my son ended up getting $566.18 less for just driving good and proper and for some thing that was not his fault 100%. GEICO sucks!

I called Geico and told them that this was the reason my husband bumped her car and that there was no damage and my pictures show that and also they sent out an adjuster that took pictures. I honestly can only see a very tiny white spot on the side of her car and our car is dark green. Also, it never bumped her car on the side of the car in the back. We have a rim around our back license plate, so if anything touched her car it would of been the rim and that would of been in the back. They ended up paying her $400 for damages and now she is claim that she has physical damages. She is committing fraud with this claim which is breaking the law. She left the scene of the so called accident which is committing a crime and she is going to cause my insurance to go up. Is there anything you can do to help? Even filing a civil suit against Geico and this lady. I have all the pictures I was talking about.

My point being, isn't this a bit frugal for a multi-national corporation with a seemingly endless advertising budget? The policy holder had no control over the dog, or subsequent damage to his property. This is blatant discrimination of the old and disabled, whose limited resources and education mark them as vulnerable prey. Their incessant hard copy, internet, radio and television advertising has become invasive and intolerable. They mislead the consumer into believing their rates are lowest, when in fact many competitive insurers offer the same coverage for less-[All fore mentioned facts documented].

When I called Murphy's, the receptionist had been trying to contact me to tell me that my vehicle was done but she kept getting a message that the line was disconnected. I have had the same cell phone number for over four years and said I never received any calls from their shop. She argued with me so my husband and I went to Murphy's. Come to find out they had the wrong area code on the paperwork. Mike R, the Geico rep, wrote it down incorrectly and before we got to the shop they changed the paperwork to show the correct number. Thinking ahead ,I brought my laptop and pulled up my cell phone records to show that they in fact had not attempted to contact me.

Then they tried to get us to pay for the extra days for having the rental care. We absolutely refused and went round and round with them. They finally reimbursed us for the rental car and we then went outside to get my vehicle which we noticed that Murphy's techs were jumping the battery. I didn't think anything of it because they said it was just from sitting too long on the lot. So off I went to the gas station right next door to the shop and when I went to leave, my car would not even turn over. The battery had been damaged in the accident and Murphy's/Geico did not even look under the hood to have anything fixed under there. So I had it towed to a Kia dealership where I got a new battery.

Six months later, my a/c went out. My car wasn't even two years old! Come to find out, a technician at Murphy's took off my a/c condenser and replaced it with a non-Kia part and it went out. I contacted Geico and Murphy's and they said that they did not do it and that I could not prove it and then proceeded to tell me that I must have done it myself. Ridiculous! I don't know the first thing about cars. That cost me over $700 to replace.

To top it all off, it is now two years after they "fixed" my vehicle and now the headlight is protruding out 1/2" and moves when pushed with my hand, the hood is 1/4" off on that same side, the electrical does not work properly, my inside door frame on the drivers side has been loose and now my drivers side mirror and window do not work. Since Geico stands by their work, they say on the estimate, I had another Geico rep come out to take a look at the shoddy work that was done two years ago and got nothing but a runaround. John, out of the Pensacola area, said that it looked like my vehicle was in another accident and that is why the damage is the way it is. My husband and I were flabbergasted. We could not believe the audacity of these people. They truly are about the bottom line and not the customer, so beware!

On January 17, 2010, I received A Homesaver Policy Booklet with my new policy #, also descriptions of property coverages and total premium that we agreed on 12.16.2009. On February 2, 2010, I received a letter from Geico raising my dwelling coverage to $606,000 effective February 15, 2010. I called immediately Geico (2.2.2010 at 1 pm PT). Mr. *** responded and explained that increase of coverage is based on recent inspection of the property. We checked inspection list and my asphalt shingle roof were described as torch down with gravel and heating system as gas. I have all electric. It is difficult to believe that anybody was really doing inspection.

On February 23, 2010, I received new bill (Geico mailed letter Feb. 20, 2010), for my premium in amount of $1,424, effective February 15, 2010. On March 1, 2010, I called my mortgage company regarding some discrepancy in accounting. I talked to Greg, who has advised me that Geico Insurance company billed them January 28, 2010 in amount of $1,045 and also February 18, 2010 in amount of $379.

Well, this past Friday, my car just happened to set on fire. I can't get it fixed because Geico claims I have only liability, which is **. I never just had liability. I asked them to at least give me a rental car, they said no so now I have a rental car, I'm pregnant, and I have a two year old son. I have to pay out of my pocket for a car rental. I have a nice pretty car sitting outside which I can't even drive.

Now the battle is they owe me over 1/2 year of monthly premiums. The notice in the mail today states, due to lack of payment, the house is only covered until 3/24/10. That's 8 months after it was sold. Geico Insurance - Foremost Insurance is quite the racket. I talked with them again today, and they flatly refused to handle it online or over the phone. They want snail mail for a cancel and they want proof I sold the house, or per Kristen **, I cannot cancel the policy. Who ever heard of such a thing, cannot cancel a homeowners policy unless you sell the house! I did sell it, but I should not have to sell a house to cancel insurance? Kristen ** insisted through out the conversation, that this company will not consider the policy canceled without proof of a sale. I wonder if they treat car policies the same? " Must sell car to cancel"? Stay away from Geico - Foremost Insurance, Grand Rapids Michigan.

Today's phone call was such a joke. First I had Melody, then she transferred me to Violet, then she transferred me to Kristen. They all sounded like students with the manners of many teenagers and the professional tone of potato. Kristen said I could email her, at PIC 4th floor, her department. When I asked her what PIC was an acronym for, she said she did not know. How can you not know the name of the department you work in? What a true indicator of the quality of staff they have. It's no wonder they are not capable of resolving an issue.

The "service" in Geico - Foremost Ins. customer service office is in name only, not action. I have lost the premium for 8 months coverage on a vacant house. I have also had to change checking accounts, toss checks, and all the other issues that arise by changing accounts. Not that anyone cares, but this was my last bit of something I shared with my Mom and had to drop it.

I called Geico back and after numerous calls and being passed to other agents, I have been told too bad, I carry full coverage on vehicle that was pulling trailer. My homeowners policy covered my loss of my personal gear but not damage to snowmobiles. I was told when I put coverage on snowmobiles that Geico only offers liability because they would be covered by homeowners policy and after incident have been told same thing.

I have asked Geico what coverage would cover me in said incident and answer was "I don't know". I feel completely mislead as a consumer. They have told me that it is my fault that I did not call my homeowners policy to see what it covers. After talking with several of their agents and the answer of I don't need that coverage, we don't offer due to covered under another policy, etc. As a consumer, I feel it is insurance agents duties to fully inform and insurance companies need to be more cognoscent of what they tell a consumer. I felt I had coverage to protect me and now have come to realize that's not case. I have damaged trailer which will cost approximately $200 to repair, 2 snowmobiles that need replaced approximately $12k, and 2 snowmobiles that need repaired approximately $2k.

When I picked my vehicle up 6 weeks later, the engine was knocking and had to be replaced at an additional $2,000 not including the rental car needed for the additional 7 weeks. GEICO refused involvement because I had not paid the deductible, and they were unwilling to investigate. As a no fault driver in an automobile accident, I paid over $3,000 to repair the damage done to the motor (secondary to abuse during below freezing temperatures) while it was at the body shop.

Fortunately, I do not have Geico. My company came through immediately and is now pursuing Geico for my loss. Good to know that Geico doesn't discriminate against their responsible losses. I would advise Geico customers to find another insurance. There's a reason they have money to advertise on TV every 15 minutes--they don't pay their claims. I have lots of pictures, and they never asked to see the proof.

Because of Geico, finding me at fault for something that I am clearly not at fault for, they have almost doubled my premium. I just got a renewal notice and it has gone up again. Also, this is preventing me from getting insurance with another company. I have tried other companies and they all say I'm not eligible for insurance with them because I was found at fault for an accident. I have called numerous attorneys to fight Geico, but have had no luck finding one that does this type of work since I'm not injured.

I desperately need assistance to get this decision overturned. I was trying to avoid a serious accident and trying to prevent injury to myself and others, and all I have gotten from it is grief and high insurance. Not to mention a mark on my record for an at fault accident that wasn't my fault. I can't even get rid of Geico as a result of this either. I have been a customer of theirs for over 5 years and there has been no forgiveness of any kind for this. Please help me.

I thought I would be taken care of, given that I had Geico Auto Insurance and my policy included uninsured motorist coverage. I could not have been more wrong. Geico Insurance has refused to pay any lost wages despite the fact I was in the middle of a signed contract for a job worth more than $18000 as I am a licensed, bonded and insured general contractor. I have been told not to work by four different Doctors and Geico has been provided the documentation from these doctors stating as much. It has now been almost 8 months since the accident.

The ten thousand dollar personal injury protection that my policy provided was absorbed by the ambulance, hospital, MRI's and x-rays within the first few visits. Rather than honor my policy and pay out the full amount avail, so I could continue treatment (separated vertebra in my neck and fracture in my lower leg from when my leg hit the dashboard on impact that refuses to heal). Geico employee Lisa who was handling my claim informed me when I turned down the ridiculous offer only six thousand dollars (while I have at least 11k in documented needed further treatment) that I was "On my own" and that I would have to find a doctor who would be will willing to "Wait" for payment.

I Informed Lisa that I would be contacting an Attorney as I was "done" trying to communicate on my own with them in "good faith". Lisa responded to that by saying "If you call an attorney, they will take 1/3 of your settlement of $6000). Needless to say, I contacted an attorney, have seen yet another doctor who has since sent his assessment of my condition to Geico Auto Insurance. Now, they want me to wait another month and a half to see another doctor that they will choose.

How is it they can deny me when I repeatedly asked them for a doctor to see and yet 3 months later, after I have been forced to take on the debt and seek medical attention. Can they tell me I need to wait another month and a half (not till March 17th, 2010) to see a doctor they want me to see for "Evaluation" 8 months after the accident?

Separated vertebra in neck (doctor recommends cervical and cervical facet injections along with physical therapy). Lasting Fracture in lower right leg. Since June 27th 2009, I have been in a constant state of discomfort with nagging pain. My business has suffered greatly as I am a Licensed general contractor (Olympia Painting Company) and cannot do my job with my injuries. I had just taken out a full page yellow book ad weeks before the accident of which the bill still comes every month. I am on the verge of losing my home and have had no personal vehicle since the accident as I used the money they reimbursed me for my destroyed vehicle to survive for the last 8 months (just in case this very thing happened). I can only pray that the delay in care that Geico is forcing me to endure does not cause more permanent long term damage. I am seriously considering suing Geico insurance for Negligence and have already filed a complaint with the insurance commissioner.

I know I have a great case and will be pursuing this once I get my nerves back together! Not covered! I added my son's 1997 BMW and told them that the liability was only for this car. Why didn't the agent tell me then that both cars were under liability?! I would surely like an attorney. They made corrections to my SSN and DOB when I called to report the stolen vehicle!

I called and left multiple messages with Daniel, and she did not reply. I kept trying and finally got through to her after 3 days. I provided her with the collision center where the car was and made her aware of the entire situation. She said she will call them.

When I called the collision center to check if she had called, they told me no she had never called. I called her back and spoke to her and informed her why she did not call the collision center. She said she will get in touch with them immediately and ask them to fill out a supplement claim form. At this time, my car had been there from January 12, 2010 through January 21, 2010.

The collision center filled in a supplement repair order, and a new adjuster was assigned who went out to look at the car on January 22, 2010 and never authorized a repair order. I called again to find out why no repair order was authorized and complained with Geico operator over the phone. They said the repair order will be sent first thing in the morning. But no such luck until January 26, 2010.

Finally, the shop got the repair order authorization on January 26, 2010 when the car was first taken in on January 12, 2010. After 14 days of my car sitting at the repair shop, work was authorized. Because of this, I ran out of my 30-day maximum rental policy, and the Geico supervisor made numerous excuses and tried to throw the blame around on the repair facility, all the while not once admitting their own mistakes and irresponsibility.

Also, just to get a hold of a Geico supervisor for adjusters, I had to call numerous times. At this time, I have called the general manager for Geico adjusters 3 times and left messages, but there's no reply. I have decided once my policy ends that I will be moving to another insurance company and never deal with Geico again. I will also let all my family and friends know not to go with Geico, otherwise they will be stuck with no rental car while their car sits in a shop for weeks at a time, so that an adjuster can go out and take a look at it.

As I stated to Geico's representative over the phone and in writing, this is a car wash and logically, if a car is being vacuumed, your doors would be opened in order to do this. So the theory that the doors were not open already could only work if the car was parked on a public street or even any other type of parking lot, but not a car wash. Geico made a 100% decision against me and I did not understand or believe this to be fair at all. No way should their decision be based solely on their insured's statement and not even take into account the police's written statement of their insured's reason for the accident.

I have since sent some pictures and graphs of the car showing adequate space for a car to be parked and a door to be opened, and still a car can pass and not come even close to the parked car. The pictures go as far as to show a huge snow plow passing the car and still has more than enough space. I am awaiting another decision based on the submission of this new information.

First of all, is the party who hit my car a GEICO client too? What does "our our " refer to? All facts were not included in this letter which questions who was a witness for whom? The driver of the red Ford Ranger was not Peggy ** the owner of the vehicle, which questions the status of the real driver of the vehicle. Your investigation does not list the name of the driver. Why? Nor all of the facts.

GEICO contact number 4. Therefore, I had to go to Fredericksburg, VA from Gaithersburg, MD where I worked. I could not find or locate this person, GEICO representative. Embarrassing enough, there’s no satisfactory replacement, such as, a manager or his boss, let alone resolve or settle the dispute. Waste management supervision continued to pursue. Terry and Mike have called several times GEICO’s Michael I., but got no reply to confirm damages or witnesses to the accident. Maybe GEICO representatives Michael I. and David A. got their wires crossed.

Facts are: 1. A red Ford Ranger in front of witnesses knocked the front bumper of my car. 2. The driver of the red Ford Ranger is going more than 50 mph in a 30-35 mph zone, which is much too fast. 15 mph over the limit is an arrest. 3. The replacement cost is $2000. 4. This vehicle ran into me. I emailed to the Berkshire Hathaway CEO, owner of GEICO, Warren Buffett. Sent to the boss expecting a reply. A driver of a red Ford Ranger (not the owner) ran into my 92 Honda Accord knocking the front bumper off.

As president of the Southwest Antique Car club with over 10,000 members, I'll be sure they are forewarned that no matter how competitive GEICO's prices are, they are in danger of non-renewal without warning, and even with a perfect 13 year driving record. I'll also inform our veteran's organization of how I was treated after being a member for more than 13 years. I tried talking to your customer service reps twice to straighten things out, but my requests were denied.