GEICO Reviews

Found better rates on my auto policy and switched to another insurance company and GEICO charged me $91.30 cancellation fee. Will never recommend GEICO to anyone.

My wife's 2007 Softail Deluxe had suffered from wheel damage. We had took it to Snake Harley-Davidson in Twin Falls, ID. The shop in Twin did a great job keeping in contact with me and let me know what was going on with the bike. And that my adjuster wanted to use the damaged tire that was on my wife's 2007 Deluxe. Snake Harley-Davidson would not agree upon using the damaged tire. I should not had to pay this much money for the bike so I had to purchase another tire out of my own pocket.

Called roadside to have my suv which I pay extra for every month for (ERS) from geico. Towed. I HAD It towed to a shop but their price at the shop was not reasonable at all - $3000 to fix a sensor. So a few days later I call geico roadside service to have it towed back home. THEY say no they only provide it one per car breakdown that I have to pay the tow 100 percent out of pocket (they would only tow if the car problem was fixed). I would obviously drive it home if it was fixed and not need a TOW! How is that even ok? So I pay geico extra money every month and can't even get another tow which I feel like I paid for already every month. I'm very angry at geico and their roadside not assisting when needed. Thanks for nothing from your 14 year customer.

Two weeks ago my vehicle was looked at by an adjuster named **. My vehicles rim, wheel, brakes, rotor, tire the whole passenger front side was marred and AAA came out to pick me up. The tow truck driver told me he's seen this type of incident before. He said my caliper pin probably broke off resulting in everything else breaking all on it's own a GM problem, that I should file with my ins company. And it would be covered under comprehensive and my deductible would be about $100. So that was Sat evening on my way to see the fight.

I would never recommend Geico to anyone, the worst customer service I have ever experienced... To Whom It May Concern: I recently had my insurance cancelled with Geico and the way in which it was handled was truly undeserved and without reason. I have paid my premium on time every month, I was also sent a letter stating that because of my clean driving record my insurance was being lowered. Wow, that was great. I left for Italy with my husband on February 3, 2015. I am in Italy until September 15, 2015. I decided to keep the full coverage on my car and I also added another driver so she could start my car and drive it when I was gone to maintain the car. While I am gone the person that is looking after my car is also checking my mail for me and living in my home. Everyday she sends me a photocopy of any important mail that I receive.

Think twice before using Geico as your insurance. My car was hit in a parking lot by a man who provided me with all the necessary paperwork to start a claim. They refuse to cover it saying that **, the individual who hit me, has not confirmed the accident therefore the claim is denied. I have a copy of his driver's license and insurance that ** provided and I made a copy. Is it my fault that ** will not contact them? Maybe they should have a better system of contacting their policy holders. Just beware Geico will do anything to get out of paying.

My car was vandalized & the perp had Geico - so did I. I filed a claim on the spot. They wanted to use my insurance. I said no. I was violated twice. Recently I asked for an extension to pay my insurance - they cancelled my coverage. I reinstated insurance & then cancelled them

A Geico insured vehicle rolled on highway 277 between Del Rio and Sonora, TX and did damage to my property. It damaged approximately 150ft of ranch fence, 3 mature hardwood trees, left a lot of trash and allowed the escape and death of 3 exotic animals that we depend onto make a living. No one from the law enforcement, the driver or vehicle owner ever tried to contact us about the property damages. It took us a month to get a police report to find out who had the insurance and the accident.

I backed into a tiny pole and did pretty minimal damage to my car. I have insurance with Geico and made a claim and was recommended to go through Geico Auto Express for the repairs. I told them I was leaving for the beach in about 12 days and that I needed it before then and I wasn't able to afford a rental. They assured me my car would be done within 5 business days or basically a full week.

Another Geico policy-holder wrecked my parked vehicle. Police were called and I immediately reported the accident to Geico and provided the policy number to the other party and also provided the accident report. 4 days later, nothing has been done. Geico states that they have been unable to reach the other party as their phone is disconnected and that I have to wait 8 days before Geico does anything.

Worst company ever. I was starting a new policy agreed for them to take money out my account on Thursday when my pay check went in, but instead they took money day before at midnight and now I'm stuck with overdraft fee. So I canceled it due to your horrible service and now have to wait 5-10 business days to get my money back. That's how you lose customers!

My husband is insured with GEICO & around 4/09 had to file claim. Because the adjuster assigned to his case didn't get response to an email that had been sent to another CSR working on the case, the adjuster only paid for 17 days rental instead of the 19 we HAD TO HAVE during repairs; which wouldn't have been found out about had I not been viewing charges to my $300 credit card showing charge of $44.97 from Enterprise. This caused me some unnecessary issues & has left a BAD TASTE in my mouth when I hear the name GEICO. I will definitely tell friends to stay away from the company & if already with, watch their backs for stabbings. Having been covering America for a very long time, I wouldn't have thought a reputable company to stoop SO LOW.

The contract I signed for auto insurance said I'll be paying $500 for car insurance then you guys charge my bank account 760?!?! Overcharged me after I canceled you guys which I owe you nothing and you still charged me. I disputed the charge with my bank.

About two months ago, I tried to file a glass claim for a stone hit on my windshield. I was told when I took out the policy three years ago that stone hits would be covered under this part of my policy and not processed the same way a broken window glass claim would be processed. Lo and behold, when I tried to file a claim for a stone-hit-damaged windshield, this company tried to bill be $500 to complete a $100 windshield replacement and even before I tried to begin the process and quite a while before these sleazebags tried to gouge me for $500 to complete a $100 repair, wouldn't even speak to me about the claim before trying to complete the classic "upsell you on a thousand bucks worth of crap you don't need and will probably never even bother using" insurance spiel.

I had a fender bender going 5 miles an hour. I had a few scratches on my front bumper. The 2008 Altima had a lot of damage on the bumper that was impossible for me to have caused that kind of damage. I informed geico, the man was trying to milk the situation and I requested before any money or damage was repaired to contact me. Well that did not happen, they dished out 3k. I have not had a ticket or accident in 15 years. Since I am the policy holder my wishes should have been acknowledged. I have know Geico to deny claims because of minimum damage.

Ok. My daughter sitting in her brand new car in Connecticut highway traffic April 28, 2015 and gets rear-ended by a guy insured by GEICO. State police gives the GEICO-insured a ticket for traveling too closely. State police trooper stated GEICO-insured went under my daughter's new car. Ford dealer estimated $5,500 damage.

Ready to explode. Hit a pothole a few weeks ago where it destroyed a New Michelin Tire only a couple of months old on my car. I took care of it out of my pocket. No problem. Well while reading on the net I saw where Pothole damage could be covered under your States Insurance. Well I looked that up and being it happened on a local road I guess I am out of luck. So yesterday I decided to contact my Geico insurance Representative to see if it is covered under my Comprehensive insurance where I have a 100 Deductible. I call Geico and I was assured it was covered under Comp but was told if there was any other damage on the body of the car or chassis the rest would fall under Collision. I told the Geico Representative that there wasn't any other damage just the tire. Luckily the Aluminum rim wasn't touched. Well she sets up a meeting for me to go out and see the Geico Claims Adjuster this morning about a 20 mile round trip.

My wife and I were shopping for a car for my senior daughter who had just signs a scholarship for track to college. We called Geico to see what the rate would be if we added another car and make her the primary driver. Geico informed my wife that our rate was going to go up by $250 per month if we added a car or not because my daughter had had a wreck on the very first day she ever drove, almost 3 years prior. They said they had made the mistake but that regardless the rate was going up. So out of the blue, by making a phone call my insurance rate doubled almost.

A few days ago my fiancée and I called GEICO in regards to car insurance. I was told I would be paying $241 a month - Ok, that was fine. He went as far as to say we should ignore the first sets of paperwork that comes in the mail which shows a higher amount. Why give false and incorrect information in order for someone to take insurance with you guys. My next step will be reporting you guys to the Better Business Bureau.

By far the worst insurance company I have dealt with. I got into an accident and the assessor and the customer service rep were telling me conflicting information. No one from the company went out to investigate or take pictures...just, "Well, from both statements, it sounds like you're at fault so we're taking full liability." Simple as that. No effort whatsoever to try and investigate.

I'm a customer for over 8yrs with no tickets and no accidents. I son backs in to a pole at his college and they jack the rate up almost 100.00 dollars a month. When I call in and ask why the Geico representative has the nerve to remind me if I change insurance company the accident will go up for the next 3 yrs. The auto insurance really needs to be regulated from price gouging just because they can. Nice article...I can see that happening. https://www.consumeraffairs.com/news/auto-insurers-gouge-lower-income-safe-drivers-study-finds-012615.html.

So I was shopping for a new auto insurance. Geico seems ok at first. I answered all their questions about the car, the house, the driving background. They gave me an ok, not too expensive but not cheap either. Being a good driver for more than 5 years with NO incident I was shocked to see the high rate. But ok I was willing to pay a little higher to go with a big company like them. The rate was locked in, credit card info was exchanged and letters were sent out. I was good to go. I even created an account and confirmed the rate. This was all done with a LIVE REPRESENTATIVE. 3 days later I got an email from them saying that after the underwriter looked at my ENTIRE DRIVING RECORD they will increase the rate by couple hundreds dollars. Their question when trying to get me sign up with them was about any driving incident in the PAST 5 YEARS. I got dinged up one time when I was a young stupid college kid, but that was 7 YEARS AGO.

I have had Geico car insurance for about 15 years now. I have been very satisfied. I had some claims years ago and they were all handled efficiently. More recently I have had to use the Roadside service and those also was handled efficiently. I am also real pleased that they always ask if I am in a safe place before proceeding to call a towing company.

We are not insured by Geico, but the other party is. Our car - a 2004 Taurus - was parked in front of our house. The other insured creamed the side of our car. The adjuster called us within hours and began the processes; it was declared a total. We were quite concerned that our highly revered car would be worth zip (we did our research). The agent came out in a timely manner to handle the car so it would not be cited as derelict. It was quickly towed and we got a check for over twice the book value of the car! I will begin research to convert to Geico!

We have had GEICO auto insurance for over 20 years and an umbrella policy for over 12 years. We called GEICO to increase our umbrella policy and my wife casually mentioned that we have a separate unit on our property that we rent on Airbnb. The GEICO rep rudely told us that they are immediately canceling our umbrella policy, this despite the fact that Airbnb provides separate property damage coverage of $1M. We asked for a manager to call us back and explain. So far we have not received the promised call back. In the meantime we were told a letter of termination is being sent to us. This is not the way you treat a loyal customer of 20+ years. We will shop for another auto insurance provider and get our umbrella policy elsewhere.

After initiating insurance with Geico, with a paperless account and auto payment, I was supposed sent a letter in the US Mail asking for explanation on a previous accident. This letter was never received, nor was an email with the letter sent, again, to a "paperless" account. After seeing that no monthly payment was removed from my checking account this month, I log into my online account to find out the status of my account. After going through the automated system I was told that my account was up to date. I almost hung up, but decided that things didn't seem right and asked for a representative. I discovered from the representative that my policy was not renewed, for failure to respond to the previous form which I never received. Supposedly they re-sent the form, again through the US Mail, on a "paperless" account without sending any notification through email.

Been with insurance for over 13 year. In 2011 lost control on black ice and damage $2000 worth of repair. File claim in 2013. Another incident then 2015 they drop us. Well we got insurance for protection. During 7 year no accident. They didn't complain but after more than 2 accident they drop us. That not fair.

I got into a car accident back in September of 2014. At no fault of mine, I got rear-ended by another vehicle. Unfortunately, my arm was damaged and resulted in having to get surgery. I had to be out of work for a couple of months. I pay a monthly premium to Geico for a certain coverage which includes coverage for loss of earnings, health services, etc. Geico has treated me with nothing but disrespect. All of my loss earning checks were late. Everytime I called them about it, they all gave me the run around telling me different stories. My claim adjuster was changed 3 times. Even the supervisors were no help at all. I had to go back to work before my time because they were very inconsistent with the checks. They send me appointments to see their so-called doctors on a certain day, and the letter was written and sent out a couple of days after the actual appointment.

Very very angry at GEICO and their ** policies! I was covered under family insurance for 5 years and was looking to get my own insurance. Called them in December and got a quote for $160/month. Called in March, I got $170/month. When I called while buying my car at the dealership, they increased the cost to give me a $270/ month rate!!! I went online to get a new driver price quote which was $141/month!!! When I call, they give me different story every time! ** reasons and excuses to give me such a high rate!!! Common GEICO get your act together or your GECKO will be run over by one of our cars!!!

We cancelled Geico because Progressive offered us a better deal. Geico acknowledged that they owed us a refund. Then several days later they took over $90 on account we have specifically for bills. We only keep enough in this account to cover our bills in order to protect ourselves from fraud. This caused us overdraft fees. We called to complain and Geico said that they would refund us. We asked how long, they said a week or more because it's up to our financial institution. We asked them to cover our overdraft fees. They said that's a whole different set of paperwork we have to fill out. I then called my financial institution and found that Geico lied. My credit union said they will refund me the moment that Geico returns our money. We called Geico to complain again and they told us in a very condescending manner, "we have already explained to you, this will take up to a week and a half. There is nothing that can speed this up."

My husband ** got into an accident. The other was at fault but he was lying about it. Didn't take the time to really do an investigation. Where the accident happened there is camera to prove that my husband wasn't at fault. We leaving this company.

We carried GEICO for about 5 years - while we lived in a neighborhood with home ranging from $200,000.00 to $350,000.00. We got a good deal on our auto insurance. Then we moved to a neighborhood with homes in the $100,000.00 range. Immediately GEICO red-lined us by raising our six-month premium by almost $100.00. Though our new home costs a lot less than where we had been living, everything else remains the same. In our new location, less than 10 minutes from where we lived before, we have the same exact situation: two off-street parking places, on a cul-de-sac, with the same two drivers who have the same driving record as before.

I'm very disappointed in Geico services, and how Geico do things now, I've been lied to time and time over again. Since the accident, it's been a month since I've seen my truck since the accident... however not knowing that I would be a victim of SWAP AND BAIT... BECAUSE all of the repairs have not had been met... They treated my truck like it was a piece of CRAP, THE BODY WORK was horrible, the paint is bad, hood is not straight, bumper used parts from a JUNKYARD... AND YES, I HAVE PROOF TO BACK UP WHAT IM SAYING...

My children and I were leaving from the gas station and there was a vehicle in front of us. All of a sudden the vehicle put the reverse lights on and I beep my horn numerous times to try and stop the wreck, but the vehicle in front of us continued to reverse and bang. I called the police and no police report because he said that it was not a lot of damage and it was night so you couldn't see all of the damage, only a exchange form. Also we went to get examined at the hospital the same day and there was minor injuries, but also emotional distress. I called and filed a claim the following day on the at-fault vehicle. I had to call the adjuster and she recorded my statement of what happened. She went from being cordial to being offensive, insinuating things and misjudging me. Bringing up things that had nothing to do with the accident. I'm a good mom and a good person and it was wrong for a stranger to misjudge me that way.

On January 15 2015 I picked up my car which is a 1978 Ferrari from auto shop. I had smoked and had some new catalytic converters replaced. I left the shop which is about 40 miles from my home. When I got in town I stopped at a store and smelt something burning. When I went to the back of my vehicle the rear bumper was melting as well as my rear tail lights. I could see that the exhaust guards paint had burned off. I called Geico and they had my vehicle towed to a local shop.

I renewed my insurance plan with Geico and my insurance had jumped $60. I called for help and the representative hung up on me and when I called back because I had got into a small fender bender they jumped my insurance payment up $60, then offered a discount of only $17 a month if I go and PSI for a driver's course. I am very unsatisfied with this insurance.

My car and two others were hit while parked on the street. My car was completely demolished. Had to have it towed to a garage to get it off the street. It's been six months now and Geico still hasn't settled the claim. It's my only car and I can't get another one until I'm paid. Also the garage is charging 50.00 A day for storage. But Geico has yet to do anything about moving it. Now they're telling me that there's not enough insurance to cover the car.

Took out a policy for non-owners auto insurance - initially called just for information, but got pressured into buying a plan right there on the phone. It cost more than insurance when I actually had a car covered through them - but because they're the only company locally that offer the service, I guess they can get away with charging more. Terrible service - they continued to charge me for coverage after I cancelled, and sent collections after me. Won't recommend, or use them in the future. Huge rip-off.

I switched from State Farm to Geico in Feb 2015 because I was assured I would get the same coverage for less. I trusted Geico and took the policy. I was the victim of a hit & run in April 2015 and when I called Geico I was told I don't have Collision.

I have GEICO auto insurance quite a while and never noticed their premium adjustments due to payment directly from my checking account, and recently just removed my one car from the policy and only car left old 2000 model for liability cost for yearly goes to $1065.00 - can you believe living in Long Island, NY? This is totally jack up pricing, like we are couple of aged 55 plus and additional driver above 25 year old. I think GEICO is becoming another giant company to not care about there customer and kind of attitude my way or highway. My suggestion to people who are looking for better insurance, don't go for GEICO, shop around and you will find better insurance. And first six months, they quote you lower price and then they will increase your premium with all kind of Sicily objection and laws you haven't heard before. There is no business ethics applied at GEICO and GOD bless America.

I was in an accident where a ten ton wall fell on me and almost killed me. I couldn't drive, so I had the truck I drove put in storage. I told the geico rep this and they were supposed to give me a discounted rate. Four months later, today I just found out the rep forgot to list it as in storage. So now they are saying they can't do anything for me, just from today. This means I lost over 240$ in money owed back to me! Don't use this company, they are liars and thieves. Horrible customer service and a disgusting excuse for an American business. Absolutely awful.

I called to inquire about Geico Roadside Assistance. I asked for basic information about the service, the towing mileage that is covered, and the location restriction(s) of where the vehicle would be towed from the point of inoperability. The first person couldn't answer my questions so he forwarded me to another person. This person wanted to send me back to the first person but I advised her that I was just sent to her because he didn't know the information. She finally asked me a couple questions and gave me some limited information about where the vehicle would be towed. She never told me about any mileage restrictions. She also kept asking me if I wanted to add the service. I told her that I wanted more information before making that decision. I was finally told that a vehicle would be towed to the nearest repair facility. She also quoted me a price that was three times the price on their website if you sign into your account.

On Geico's website it says that "in the event my car is totaled: With GEICO, all is not lost. It's never fun to have your car totaled, but you can at least take comfort in the silver lining of GEICO coverage. If your policy covers a total loss, GEICO will: Pay the actual cash value of the vehicle (plus applicable state fees and taxes) less any deductible. Take ownership of the vehicle. We transfer the title into our name, and then sell the vehicle to a salvage buyer (or you may keep the vehicle yourself see below for details). Actual Cash Value - the fair market value of property; technically, replacement cost less depreciation. Depreciation - the decrease in value of any property due to wear, tear, and/or time. Generally, depreciation is not an insurable loss."

Twice Geico has cancelled my coverage because an auto payment was refused by my bank. For years, I understood that auto pay was coming directly from my checking account, but instead it was being withdrawn through my VISA ATM card. My VISA ATM card was hacked this February so I cancelled and replaced with a new one. I did not notify GEICO because I believed the payments were NOT being made through my ATM account.

Evidently geico is allowed to cancel your full coverage and remove your lien holder from your policy. Even with their statement "Geico requires full coverage for insurance with lien holder" they still remove it. Now I have a messed up car from weather and they refuse to pay claim. Even supervisor was no help. I am canceling ALL policies with them.

I just open my auto policy with Geico. I asked for a payment extension which they were willing to give me up to two weeks but I actually wasn't getting paid until 5 days after. They weren't able to give me that 5 day extension so I will have to have my policy cancel then pay another downpayment plus what I owe just to get covered. I argued with their supervision because it was foolish to pay for a new downpayment when I only asked for 5 days more. It's clear all they care about is money than their customers. I won't be returning with them.

I was rear ended 2 weeks ago and still have not been able to get medical treatment for injuries suffered from the accident with assurance that they'd be getting the bill, not me. This is of course after they took 100% fault for the accident. I've been clear cordial to this point but now I've lost my tolerance and am seeking help from a law firm dealing with this sort of thing.

For 150$ claim they increase my premium. When submit my claim they said comprehensive then they changed to collision. Again I called GEICO to cancel my claim. They said, "We won't do any changes in premium" but they did..... I hate insurance policy in this country.... Worst less.... Stealing...

I'm not with Geico anymore and I'm thinking of going back. I switched bc family works at allstate. Geico paid all of my claims in a timely matter. My daughter almost died in a car accident, they were kind and compassionate. The accident ended up her fault and there was a death in another car. We were never treated poorly. I could cry just reliving that nightmare but when I look back my agent was so understanding and they gave us excellent lawyers. I only switched to try and save money and the convenience of family working for another. I need to go back to geico.

A GEICO client slammed into the back of my vehicle. Both the client and GEICO have acknowledged that the client is the at fault party. At first the claim process was straightforward, customer friendly and professional. And then I began to inquire about the process for compensation for devalue on the vehicle. I have been given the run around by the adjuster and by GEICO representatives. The department that handles the devalue part of the insurance claim is apparently a super secret department that no one seems to have a number for and I certainly am not permitted to speak to in person. I've been told for over two weeks to expect a call from the super secret devalue department within 48 hours. Nothing.

Today I am dishearten to learn after having GEICO insurance for so many years that I have been totally deceived, ripped off and coerce by the representative that know nothing about what they are selling to potential customers. Whomever teaches these Customer Service Representatives to sell people DECEPTION as such, I have to say they are great in doing so! I believe it comes from the Shareholders who know how to play with words and get away in deceiving people like myself, surely there are others out there in my same situation! I fell prey to all their hype.

Seven months ago my car was T-boned by a driver insured with Geico. I am still waiting for a settlement from Geico. My car was totaled, I was taken to the hospital trauma unit with injuries. The driver was cited and plead guilty to careless driving and driving without a license. Both the police and court found him at fault and Geico continues to say I was 40% at fault and refuses to cover my losses or hospital/doctor costs! Because I have Medicare, Medicare has had to pick up my medical bills. How does Buffet make his billions? By putting the screws to the little guy. Stay tuned. I will update monthly.

Totally misquoted pricing over the phone then when statements come in price was definitely more. I spoke with three different people, ** in Dallas was very nice and said that he noticed the problem and would need assistance to correct the problem. He would call me back in 10 minutes. After 21 hours and no return call, I called and was told by a lady in Iowa that everything was correct. She told me this after looking at my account for 10-15 seconds. Very hateful and rude employee. She asked no details, just told me my account was correct. I ask to speak to her supervisor and finally I spoke with ** in Iowa, who acknowledge one error but not the larger issue. I suggested the Bait and Switch tactics and it really ticked him off.

Geico should be ashamed of itself. Taking advantage of the weak and using its millions to ruin people lives. I had an accident one week after I paid over one thousand dollars for the coverage. They sent an adjuster out who said since I had no proof of the date the non-traffic accident occurred, I'd be charged with extortion should I pursue the claim. So I withdrew the claim, only then to find out I was turned into the DA's Office, and now there's a warrant out for my arrest. I have never been involve with the legal system in a criminal way. I am over 60 years of age and for the first time in my life I'm getting ready to go to jail for an underhanded process. Geico Adjuster saying if I drop the claim they would not pursue criminal charges. I drop the claim now there's a warrant for my arrest. It's a money racket. Do you know how much it cost for an attorney in these types of cases. Geico should not be able to ruin people's lives like this.

#Geico Hands down the worst company ever. I had my car stolen, totaled and recovered on 12/6/14. They have made me feel like I was the one who did it. They blamed my bf and my family. I have jumped through hoops to get my claim paid. I am a disabled (MS) 48 yr. old and I need my car to get to my doc appts. They just don't care. Beware, I have read the same stories over and over about how horrible this company is. Also, ** (claim adjuster) has been nothing but condescending and rude in every conversation that I had with her. Well after stringing me along for almost 5 months they decided that they denied my claim. #Geico can not get up $4000.00 to pay my claim but they can support hate monger Rush Limbaugh.

I call to get a quote from Geico and get asked a million and one ?'s that Do Not pertain in any way with insurance! My highest level of education? I am sorry but how is this even remotely related... I guess a College degree says your smart enough to drive. HAHa... Do I belong to any organizations? We are military and that was already stated but when you're asking me sororities and etc. Really??? And I just don't get why the hell you need to pull my credit score! Call my current insurance company who can tell you I pay on time every time.

I got ran into at an intersection by a speeding driver running a red light. They say the Police Crash Report is not admissible in their Florida kangaroo court. The other driver was cited for negligence; I was not cited for anything. Geico has allowed them to sue me because we had a $100,000 liability insurance coverage. The other driver did not have her daughter seat-belted in. Speeding, running a red light, daughter not belted in- wouldn't that just about constitute criminal negligence? The other insurance is Government Employees Insurance Company- guess what: the same company. Do the Florida courts not recognize any conflict of interest in this?

I had been a customer with Geico for a year with no problems until 10/22/2014 - I was involved in an auto accident. Geico took my payment for that month but denied me any coverage for the accident stating that the payment I had just made for October 2014 (after the accident) was the actual payment for November 2014. So I now have a suspended license for non coverage. I lost my job. I have 4 kids and my youngest is sick, he has kidney problems and I can't even arrange his treatments. I'm afraid I will have to let my children go live with their father because of Geico. Advance to anyone thinking of going with Geico please be cautious.

No claims, accidents, traffic violations, AZ, 2004 well-maintained vehicle low annual miles personal use. Geico aware I am ID Theft and Fraud victim of Farmers Insurance company and three of their insured policy holders in MT suffering adverse consequences from their occurrences threefold affecting my credit, rates, further victimized by GEICO informed of my plight. GEICO targets segment of certain individuals unfairly with disproportionate rate increases, taking advantage in a discriminatory manner and fashion with unfair business practices, because they can. I am informed, which places undue financial burden on disadvantaged, at risk, and low income people with good driving records that need to purchase autos for transportation especially in targeted zip code areas.

Multiple policies, multiple claims, and Geico has been like having a rich Uncle. Two different fraud attempts by other drivers, and Geico shut that ** down. Didn't just hire lawyers, hired some of the best private sector lawyers in the area and regulated. Fast, not fuss claims. When I call, it's handled, no further intervention from me. Simply superb. I have them for all my cars and bikes.

I experienced a car accident involving multiple vehicles on a highway; a traumatic experience on its own. I filed a claim with Geico and consequently was assigned to **, the liability adjuster. It had been over one month and I have been spoken to rudely with intolerance each time I interact with Ms. **. She has informed me I am "one thousandths of Geico customers", that I am "not important" and that she'll "get to my claim" when she can because she's "very busy". Since I've never had an accident before I am not versed in the process and I have many questions about how claims are processed and how liability is handled. I've asked for a decent adjuster or just a decent point person so that I can have my needs met. This was refused and I was told that I have to work with her.

We had a teen boy back up into our vehicle and cause over $1,000 damage. Seemed like GEICO was willing to provide some service at first but when the other party wouldn't provide their insurance information, now it is in our hands to pay a $500 deductible for an accident that we were not at fault. I requested another agent or manager's help in this case but to this date, I have received no telephone calls or any other correspondence. We have been customers for 20 years!!

Moved five miles north and GEICO raise my insurance by double. Worst customer service. Ask why it went up couldn't get any rhyme or reason. Manager hasn't called me. If you need to make a claim be ready for a month and a half run around if not longer and GEICO tries to use the cheapest parts they can find and doesn't need to be OEM or original parts. Just do yourself a favor and go with someone else.

Case # ** happen November of 2013. Parked in a lot at a restaurant my car was rubbed by another insured person. I lost a sale to my vehicle due to wrong posting to CARFAX that car was in a wreck by insurance company. Need help.

I was driving our H3 Hummer, I was backing very slowly out of my parking space when I felt someone pounding in my back window... I pulled forward and got out. A woman started screaming at me saying, "Why don't you watch where you're going? Didn't you hear me yelling at you to stop?" I said no I didn't, I'm hard of hearing. I said, "Did I hit you? I didn't feel anything!!" And she pointed to a spot on the lower edge of the passenger door. I then called Geico to tell them about the accident. When finished I got out of vehicle and decided to take a picture... as I examined the damage I realized that no part of the hummer was low enough to have hit her car or caused the damage on her door. I immediately called Geico and told them it was a bogus accident claim. Geico took my info and assured me that the Geico rep would know if it was bogus or not! I told them to have the rep call me before talking to the other party.

GEICO Services (If its possible to call it as Services).: Fraudulent Company... The only thing I can say to anybody who want to do any business with GEICO. I have a full Coverage Auto Policy with GEICO since 2/1/2015 at Utah. My daughter just graduated her Masters Program and got Job in Los Angeles, California. On February 20, 2015 while she parked car on a road in residential area of Los Angeles car was smashed on driver's side. She Immediately Reported GEICO and requested police report. The only things GEICO done since that for almost a month) was continuous assessments and reassessments of damages and refuse to pay for car repair. The argument was that they think that car was in motion during accident. Any evidences and interviews of peoples witnesses accident completely ignored as well as Full Coverage Insurance Policies.

This review is based on an auto claim. Geico wants to install non-original parts on my vehicle. Manufacturer recommends not to install these kind of parts, because air bag would deploy later in a possible accident. Especially on structural parts. Geico only cares about the money, it's without a doubt the worst company in the country.

On 1 Feb 2015, in an incident of road rage, a local businessman damaged my vehicle in a gas station parking lot, shortly after pulling into the parking lot. It was caught on security camera. I also got photo and video as I approached and asked why he damaged my car. He proceeded to scream obscenities and flee the scene. 7 min later I informed Geico. They said they would immediately press the other drivers insurance so we can get this resolved.

I have call and spoke to six different rude reps and no one can help. The service is awful. Operation controls of RI is showing in their system a debt that I owe and when I called Geico they confirmed no debt is owed but they refuse to email or mail me out a confirmation letter confirming no debt is owed by me so I can give that to operation control in RI. IF I DONT OWE YOU WHY DON’T YOU CONFIRM THAT VIA MAIL BUT IF I DID YOU WOULD BE HUNTING ME DOWN LIKE A WILD BOAR!!!! DO EVER DO BUSINESS WITH GEICO. STICK TO THE SMALL COMPANIES AT LEAST THEY WILL HELP EVEN IF YOU PAY A LITTLE MORE A MONTH. UNHAPPY.

I have been driving for 6 years and have had no accidents and no tickets. I recently got in my first accident and had a claim totaling $1200.. that's it. You would think it wouldn't affect my insurance much right? WRONG. I got my car fixed and sold it. I went to get a new car and my insurance went from $55 to $300 all because of the fender bender. We tried a quote without an accident and it was $90.. that's a big difference from ONE SMALL ACCIDENT. Very disappointed.

Last month GEICO took $170 more than my policy requires. They added my niece to my policy without permission from anyone (she has a policy with another company) because they got information about her from the DMV. DO NOT give them access to draw money directly from your account!!! I will have to fight this in court, after getting insurance with an honest company, although the bank said they would help.

I was in a policy with my roommate and wanted to get off. I need to jump loops to get off. They asked me to give them proof. I have valid ID so I did. They told me that I can't use my ID to show proof that am not in Florida when my ID is from New York. They say “give proof with renters agreement” and I don't live by myself so how can I do it. They’re ridiculous. Now how will I get off? I live with my mom so are they forcing me to get insurance so they can take me off his policy? I don’t recommend Geico- they’re really hard to deal with and tries to suck you in to get their insurance.

Dropped after adding same-sex spouse - After adding my partner to my insurance as my spouse, we got dropped from Geico insurance right after adding him as my spouse. I have been with Geico for 7+ years. I will be passing this onto family, friends, FB, Twitter, also will be contacting the news.

Previously in February, I contacted Geico about getting some new car insurance started with them. I had a policy about two years ago with them and for some unforeseen circumstances, I had lost my insurance due to nonpayment. I owed them $830. When I called and talked to to female agents, they both took my information and quoted me a $270 policy. They tried very hard to get me to pay my balance. I said I would like to start new insurance when I got all my funds together and would pay off the previous balance.

My car was stolen months ago and I have had a horrible experience with incompetent Geico staff. It is not that they denied the claim, they just could not or would do their job to get the claim paid. I had to call and figure out how they could get the police report released to them. That took hours. Then I too spend more than an hour explaining why the car was in the name of our LLC and arguing with them about our inability to get the Secretary of State to provide proof it. Had to send more and more documents, more delays. You would swear this was the first time they had ever processed a claim with a company. We now are going on 3 months of car rental now, and lost wages having to wait for UPS to deliver a check that they forgot to send out, then there was bad weather, and now a check finally sent to me was written out the wrong person!

I was driving home about 9 pm. A truck turned left in front of me and my new truck was totaled. The air bag deployed. I couldn't get out of my door because the corner of his truck hit the front center of mine. My truck spun his and we ended up right next to each other. The nightmare is just beginning. Geico told me I better hurry up and settle the property damage because the rental car was eating into my settlement because the insured only had 30k of coverage. They were very difficult and very cheap. So far I have had $7000 in medical bills. Geico wants to settle the medical for $8000. Anyone who know anything about this knows that is ridiculous. So it looks like we are going to court. Stay away from Geico. While they are being cheap, the lawsuit comes back to the driver.

I live paycheck to paycheck and have a very tight budget. I notice my account was over drawn because of GEICO. I called to inquire and they said that they didn't have a way to credit back my money once it's taken. I tried to dispute at my bank but since it was a billing issue there was nothing they could do. So I called back to GEICO informed them again that both the GEICO app and the agent I spoke to said a payment would be taken out on March 23rd. They said all I could do to get a credit is cancel my account so I said fine.

In January 2015 I called for my 15 minute (could save me $) quote and lo and behold, it was TOO GOOD TO BE TRUE! I was going to go from $425/month to $275 for our 3 vehicles. So I couldn't wait. The 'licensed agent' said I'd receive an app in the mail for the underwriter to approve but with a check of our drivers' licenses and my BANK ROUTING AND ACCOUNT #. I was assured all would be ready to switch within a week or two. Fast forward -- I sent the detailed application giving all vehicle VINs and drivers' license #'s and copies of the current policies' declaration pages.

I was with GEICO for over 5 years and had fairly good service from them, even when dealing with claims. Recently though, my insurance was cancelled because my payment didn't go through with my bank. Since it was past my cancellation date when the payment was returned, GEICO cancelled my insurance with no notice to me. As a matter of fact, I received notification of when my next payment was due like usual.

My nephew was stopped at a red light, when light turned green he proceeded. Geico's insured ran a yellow turned red light and hit him on his driver's side. Police report states she went thru a yellow light. Geico refuses to in any way pay to have his car repaired... My nephew takes care of my 92 yr old mother - he lives with her, takes her to Dr. gets her prescriptions and does her grocery shopping.. I can not help as I'm going thru chemo myself.. It's a shame that Geico feels as though Mr ** should wait on green light to make sure no one is coming or running a yellow red light. I was in the insurance field for 15 yrs and never heard of such a thing.. Am gonna pursue this with the insurance commissioner and small claims court. He DID NOTHING WRONG.. GEICO IS NOT THE COMPANY TO INSURE WITH....

Contacted GEICO to see if there was any way that I could get a lower rate. The Rep. that answered my call was **! Instead of helping me to find any additional ways to lower my rates, she stated that I was subject to have my rates to increase due to the fact that I had updated my residential address. Without any explanation as to why this would constitute a rate change, simply stated she could not provide me with an answer. This GEICO Rep. remove my mailing address (listed), that had not changed, without my knowledge. When I attempted to make a payment several days later with a different GEICO Rep. I was told to ignore the bill that I had been sent and include a $81.00 increase. I received NO NOTIFICATION IN THE MAIL. I WILL CANCEL GEICO AFTER AS 12 year member!!!

We bought a home last year and also got some new credit accounts to do home repair. Our first year policy was 556.00 a year. This year it went to 1686.00 a year. We have had no claims and payments were escrowed. The reason they say is b/c they re-ran our credit score and it dropped. So they tripled it. I asked them to pull the report and see that everything was paid on time and as everyone knows the first few years after you purchase big items your credit score takes a big hit. They refused and said they go by the numbers and not what's on it. And they said they run it every year not like other companies and run it every three or only when a claim is made. So be aware of this scam, they quote you low only to raise should something like your fico drops. I feel like it's a scam only to get your business.

Removing deceased husband from policy - My monthly payment went up $31.00 even though the 2001 Honda Passport is going from being driven 12000 miles to less than 3000, maybe even less but that's the lowest mileage GEICO had.

In May, 2015 a GEICO insured driver collided into my vehicle while Idling on an entrance ramp. The adjuster said because the driver was not listed on the policy, a confirmation of permission must be obtained from the actual insured. Three months later, the GEICO representative continued to CALL a phone number with a recording stating the phone would NOT be monitored. While an amount of $1500 was issued for inconvenience, and an MRI cost of $250.00 which was not affordable otherwise, the initial bill to Cobb General Hospital, and other costs are not paid. Eighteen pages of faxed material sent and received by GEICO, still remain unpaid.

I want to start by saying that if you are insured with GEICO, you do not have an agent. You have to deal with a claims management company, American Claims Management - they have offices in CA and FL. If you can get someone to answer your phone call you should consider yourself lucky. If you can get someone to return your emails or phone calls that is amazing. Horrible Customer Service.

Buyer Beware! You will pay for full coverage and you WILL not be covered. This company is fraudulent in business practices and ethics. The money you think you are saving you will definitely suffer in the lack of coverage they do not provide. Look elsewhere.

My husband was rear ended standing still at a light. Hit so hard he was severely for life injured. The car he drove was totaled at scene. Driver admitted 100% fault... Hit so hard police report shows his car damaged 3 other cars in front of him. As GEICO paid for his immediate consistent medical care which bills every week consume to a mountain too. My husband could not work no more.. He enjoyed his kids.. Loved them more than anything. Took them everywhere. They lived spending their time with him. I left my job to help him. I loved my job... I did not quit. Then 2 months later... after only getting little money each week for PIP insurance lost wages. But we were not asking for the world so we shut up.

Firstly, I had a lady rear-end the side of my vehicle. Geico ONLY requested photos of the damage. Not once did they send someone out to inspect the damage. I got told that they couldn't tell from photos if it was my fault or hers. Well of not, you can't tell everything from a picture. Luckily, the lady's insurance company came out and saw that it was her fault and I didn't have to pay anything out of pocket to fix the damage. SECONDLY, their website states that if your glass needs repaired then the deductible can be waived. This is a LIE!! Spoke with an attitude of a lady who barely wanted to listen to what I had to say and she said no matter what deductible would have to be paid, but because a windshield can be replaced for less than the $500 deductible then I would have to pay out of pocket. Now, here I am asking myself "why do I even have full coverage with Geico?" Because they do not provide any sort of relief or help at all.

I filed a claim on 2/6/2015 because I was coming from work in Goochland and a deer ran into the road and I swerve to avoid hitting the deer and side swipe a tree on the passenger side of my truck which left my car with a dent on the fender and my mirror came off and some other minor damages. I call and file my claim and because I didn't need to call the police my claim went under investigation. They told me I need phone records as if I killed someone. They ask me personal questions like who do I live with, where do I work and some other dumb question.

I had a perfect driving record for over 20 years when I got into my first accident. The Sheriff agreed that it was a weather related accident, but I was technically at fault because my car spun out and hit two other cars. I called GEICO the next morning. My insurance policy was near its expiration so they renewed my policy and took my payment. Then I was transferred to the claims adjuster and everything went wrong. I was told that I didn't have insurance because I missed a payment in October of the previous year. I pay my insurance in full or a few months at a time so I knew this was some sort of error on their end.

Everyone that is trying to deal with GEICO should know that the company digs in your credit report without your knowledge or permission.This is what happened to me and I protested it. I am yet to get an explanation from the company.

For some reason I have to call for my vehicle insurance card!! I have 2 cars insured with your company, my payments are automatically taken out from my account every month, I'm always on time! But, why isn't my insurance cards sent to me??? And my registration and safety check is due!!! I feel they're not doing their job and I will be looking for another insurance company!!!! This is like the 3rd time within 6 months!!!

Being with State Farm for 25 years, I was spoiled by the level of service they provided. Recently, I was in a accident that was clearly the fault of the other person. They admitted it and the witnesses agreed. Despite that, Geico did absolutely nothing to assist me. I had to call the other person's insurance company and negotiate the settlement. Geico did just call me several weeks after the claim was initiated to get contact information for the other person. They want to ensure they aren't going to file a claim against me or Geico. I understand their concern, but think my insurance company should be an advocate for me and not just trying to protect themselves. It's unfortunate. I'll be calling State Farm later today.

Today I called GEICO to renew my policy. It lapsed due to a change in income and I am now able to get back on track. The rep I spoke with stated I had to pay the past due amount in order to renew my policy. No problem, so I authorized the payment over the phone and it was accepted. Based on her statement to me, I was expecting her to say next that my policy is restored and new cards were being issued...wrong...the rep next stated that she had to rerun the entire process from the beginning! Although I dropped a driver off my coverage, my wife and I are both in our mid-40's, clear/clean driving records, she quoted me a rate that was double my previous rate and tried to charge me over $600 just to re-apply. When I asked why the increase (double) she had no explanation but to blame the system??

I didn't know that if you have a lien on your car you aren't suppose to get liability. I went that route cause GEICO raised my premiums over an accident that wasn't my fault and I asked a question about my policy cause a deer hit me twice and the agent told me if I get full coverage again they will cover me - WRONG!!!! I did exactly what she said to do and from there I got the run around. I was told no, no, and no they cannot do it so they have lost a good customer.. They don't want to help you out even when they say sorry that happen to you. Oh that is BS BS BS. If they were that damn sorry they will do everything in their will power to correct your issue. So I have canceled my policy.

My husband's car was impounded a week ago when a police officer pulled the car over. We showed him our current insurance that we've been paying on, but he said they had no record that we had insurance for his car. Apparently, a Geico rep turned in the wrong VIN # to the DMV for my husband's car, so all these years/months of paying insurance on his car didn't show up with the DMV. We had to pay $350 to get our car cleared with the DMV, and get it out of the impound lot. I was furious, we tried contacting Geico and they kept giving us the run around. We even went into the 1 office they have here, and the workers claimed they didn't deal with that stuff. We couldn't get a copy of when our insurance started with Geico because online, they only show the most recent month covered. Now we are out $350 and looking for a new auto insurance company who can actually give the correct VIN # to the DMV so our cars don't get impounded again.

It was bad enough to get involved into a car accident, but GEICO can definitely make it worse without question. Truly bothered by the way GEICO claim reps handled my car accident report/claim. Both me and the other party were both GEICO customers. I was given two different claim numbers (did not tell me which is which and both with my name on it. One with my name misspelled and wrong DOB). NOTE: the one with all the WRONG information turned out to be MY claim. A GEICO agent called me while I was on the phone with a GEICO agent reporting the accident (confusing enough?). I was told my claim was assigned to a rep. Received a voice mail from a lady who identified herself as GEICO rep during lunch time at around 2:00 PM on the same day of the accident - we called her right back thinking she might be our rep.

After 13 years of insuring our cars, golf cart and some properties with GEICO, my wife has her first claim. It's big ($30,000) but it's an $80,000 car. Their adjuster and her boss want to have the car repaired at a body shop known locally as a hack shop using replacement parts that are not O.E.M. and known for poor quality work.

According to Geico I changed insurance too much having changed some 5 vehicles this last year. Last being a Bentley GTC. Each time I contacted my insurance company to let them know when I sold a vehicle and replaced with another one. It was a year that I experienced a variety of cars settling upon my current BMW. Geico cancelled my policy without any notification... well at least as of yet that they planned to no longer insure me. I have no points on my license and no accidents that were my fault. I had one uninsured motorist pull out in front of me on a highway doing 70 mph and slowed to 35 mph before T-boning the other car... The driver turned out to be unlicensed and uninsured... After trying to go after the driver Geico foot the bill on the repairs and told me it would not affect my rates due to No fault. They lied - rates went up. I endured because I have had them for a number of years.

My son was involved in a car accident on 2/3/15. When I was contacted by Geico, I was informed that my coverage had cancelled on 2/1/15. I never received any notice by mail or phone from them. When I explained this to the adjuster, she transferred me to the payment department and I paid immediately. I then spoke with the adjuster again and explained that I had not received notice and asked why they did not contact me by phone. She said they do not have people to call customers, yet they spend millions in advertising. The adjuster said there was still a chance they would cover the claim. After 2 weeks, I received a call from the adjuster and said that upper management decided I was not covered, thus leaving me with a wrecked car and a car payment and no means to get the car repaired. If I could rate Geico at 0 stars I would.

Stalling to process claim. Have given police reports and all information and they are putting me off. Has been 3 weeks, meanwhile I have no car, no rental and lost wages from missing work.

On Feb. 2nd I emailed GEICO requesting to remove a driver from my policy. They responded stating that they will not remove a driver off of my policy until I can prove they no longer lived with me. A copy of my lease was not sufficient. They wanted a signed affidavit. I work full time, go to school full time and I am a single mother. I have no time during business hours to get to a bank to have a letter notarized. On May 29th, 2014 I made the same request, but then to have my brother removed from my policy. GEICO insisted on an affidavit and then a couple emails later they decided to remove him without any documentation at all.

Geico used to be a great company, providing honest, timely and reasonable service. Upon agreeing to have money taken directly out of my checking account for payment, I provided Geico with my bank routing number and Acct. Number. While on the phone, I was told the money had been pulled from my account. As it turned out, it was 'someone else's account, not mine.

Ran under a power line going into a house with my RV 5th wheel. No damage to my car but the electrical neutral line broke going into the house and fried some electronics inside the house as well as damaged the electrical service entrance to the house. This happened on 2/9/2015 which was 8 days ago. I have called them numerous times and filed a claim on line as they requested. So far after numerous promises of an adjuster calling me and the homeowner to come schedule an appointment to look at the damage. So far no adjuster has called either of us for an appointment.

This guy was taking care of my file. One of his clients ran a red light and hit me saying it was yellow but clearly I was already stopped since it was red for me so I proceeded when it turned green for me. Long story short I had no witness number or names and Geico wasn't going to take blame for it. So I was willing to go back at the same time on the same route to find someone since we were all on our way to work and he laughed and said "What are you just going to stand there and ask who saw what happened?" Very rude guy. Luckily I did go back at the same time and found a witness that takes the same route. I had to wear a neck brace and miss work and this guy just laughs. John ** Geico representative you are one rude guy.

A Geico policy holder hit me while traveling on I-80, totaling the drivers side of my car. The policy holder took 100% responsibility, as well as she was cited by the police as 100% at fault, yet Geico won't pay for my medical cost. I sustained physical injury to my neck, back and right arm. I am on a heavy dose of anti-inflammatory and have loss full use of my right arm. In addition I am emotional scared and fear driving and getting on the freeway. The claims representative only wants to address physical injury and said he couldn't cover the emotional stress unless I opened a claim with my policy. I have zero responsibility for the injury to my property, my physical and my emotional self, yet Geico wants to bleed me dry and expects me to pay for all medical cost up front from start to finish. Hell I'm also a Geico policy holder, this is horrible!

I was a loyal customer of Geico for years and then last summer after a rain storm my car got rained out because my sunroof won't close. Looking into some options I wanted to see if my car was insured for comprehensive coverage and see if it would cover my rained out carpets in my car. When the adjuster came I wasn't home. My car was in the driveway so I guess he did whatever he did and then a day later I got a call back.

Daughter totaled her 2010 Honda Accord. Geico offered her $8809 for her car before deductible while commenting car was in nice condition other than accident damage. Car had received good care or average as reviewed by a dealer. I researching a replacement and doing some online research between and actual auction reports, she would have to have been an authorized auto dealer with access to dealer auctions to buy a car at replacement quote.

I had an accident where the GEICO policy holder was 100% at fault. The police gave him a ticket. GEICO claims that their policy holder was only 80% at fault. This seems to be a pattern with them. Always offer only 80% and hope that the fish will bite.

They tell you one thing! But they lie!!!! You’re covered under with insurance but it’s not effected till the next day! They don’t tell you this!! That doesn’t even make sense to be covered but it says it’s not effective!

As part of my policy I pay for roadside assistance every month. Tuesday, February 10 my starter went out on my truck, so I called for roadside assistance. I spent about an hour on the phone with a Geico customer service rep while she tried to find a tow truck to get my truck moved. At about 6PM she told me that she had not yet been able to find a tow truck for me, but that she would keep trying and call me when she found someone. I went ahead and left and left the key in the truck for when she did find a tow truck. An hour or so later she called me and informed me that she was not able to get a tow truck and that it would now be my responsibility to get my truck towed.

I really wish I could rate Geico with a less than 1 star... I'm more than Angry. Geico customer in Mini Cooper decides to turn left through intersection at 25 mph regardless of straight through traffic going through intersection. Result...lots of damage to mini cooper and totals my daughters Dodge Avenger. Geico customer admits total fault, police report Geico customer total fault...this is easy, right? Guess again! Daughter a little beat up, sore neck and bruised ribs. Goes in for just a checkup, make sure nothing is broken.

I have private auto insurance with Geico. I wanted to get commercial auto insurance for a new business. I asked them first. They quoted me a price for very minimal coverage, (10k, 20, 10k) +$1000 deductible. I took it thinking that is normal for commercial ins. It bothered me and I checked with a competitor and found for the same price I get 10 times the coverage and no deductible. I was appalled since I have been with Geico for many years.

Let me start off by saying I'm not a Geico customer, nor would I ever be at this point. On New Year's Eve I was rear ended while stopped at a stop light. It was a younger girl that hit me, she was shaken up and kept apologizing so I have nothing against her for that. However the way her insurance has handled this has been a nightmare. Geico has yet to come out and look at my vehicle. They are basing adjustments off of pictures that they have gotten from my body shop. My body shop can't do anything until Geico has come out and looks at the damages, which is about $8000 worth of damages. They cut my body shop a check for $2500 thinking that would cover the damages.

I've been a faithful Geico customer for over 5 years! I'm a General Manager for my work place! After working 6 days a week the last thing that you want is someone trying to push a sell of insurance on you! My payments are always on time and they are direct drafted! Well I received a letter from Geico saying that my 18 year old was being added to my insurance!!! I further read that it was going to be done because she used my address! My daughter stays with her mom and has her own car under her mom's insurance! Well I call in to tell them this and was told that it was the (LAW)! I explain that could not be the law and was further told by a sales agent for Geico it was!

During a call for auto insurance I repeatedly told the associate I would not buy a policy during this call. It was just a quote. He continued to try to push the sale. I stated after repeated clarification, "I have told you three times, I am not buying a policy" he tried again. I got upset and told him angrily that he was being pushy and that I would not do business with him. I hung up. An hour later I went to check my email and there was an email from him AGAIN TRYING TO SELL ME A POLICY. Major crossing of boundaries. I called and registered a harassment complaint with the company.

So, my husband and I were replacing my 12 year old vehicle with a 4 year old one and I was with Liberty Mutual before. We were shopping around before getting the car and got a quote with Geico that was only 4 bucks more a month than my old policy. So, we said why not and arranged the insurance, went to the dealership and got the car. Today, while at work, I get this e-mail: "Dear Valued Policyholder, We need to speak with you about an issue with your GEICO insurance policy. Please call us at 1-877-854-5760 so we can discuss your current policy and resolve this issue. We appreciate your business and look forward to hearing from you soon." (???)

In checking my email on February 1st. I noted a communication from GEICO that my policy had been cancelled. My premium payment of $1,084.65 for 2015 was made on January 1, 2015 via electronic check. I received a notice in the mail that the payment had been posted on January 7th. I found out Sunday morning (February 1st) that apparently the electronic check was not honored by my bank because there was a problem with the account number. I was never notified about this issue by GEICO or my bank.

I received a letter for a Juan ** the other day, which means Juan More and/or One More. But it was addressed to my personal address. Been getting a lot of mail for other people as they make up random addresses on the fly. So I called the number on the letter and got one of the outsourced phone operators I could barely understand. I explained why I was calling and he kept asking for MY SOCIAL SECURITY NUMBER! Insisting on me giving it when I have ZERO business with GEICO and never have I. This man was demanding my social so I just said, "Remove Juan ** from (my address) and do not send anymore letters to (my address)." And he was yelling over me for my social! It's absolute madness.

My wife had a no-fault accident on her record from almost a decade ago, where Geico didn't have to pay anything for the accident, but when we signed up, the cost for insurance was more because of that. They had to have sold our info, because immediately after signing up with them we started getting spam emails from places unrelated to anything we use (T-Mobile, etc.). Further, when signing up we accidentally entered wrong info for a first quote and did not go with that one, but created a new quote and began insurance coverage.

I was at my driveway with my family when a young man jumped into my truck. He almost hit my wife and daughter so out of instinct I jumped onto truck to stop robber. He tried to crash me into parked cars, when that didn't work he went through intersection hit van and two cars. I was in Middle of street with three teeth knock out. Also scared up, lost three weeks pay. My truck was total. Geico said they not going to pay to help fix my teeth or my salary and medical. I am a vet and never filed a claim in twenty years I been with them. THANKS FOR NOTHING.

I had an auto insurance policy with Geico some months ago that I purchased online. After a few months, I received a letter stating that my policy had been cancelled due to failure to provide driver's license information, which I had not been prompted to provide. Today, I noticed that they've continued to charge me monthly for more than 6 months. I spoke to a customer service representative who claimed that the policy had not in fact been cancelled until last month, but gave no explanation as to why it would have been - but the mail I received and my account online state otherwise. I'm certain I was not covered by any Geico policy during this time, however, they made away with well over $400 before I read a bank statement and caught them at it.

I called today to put a claim in glass and to my dismay, I had a 500-dollar deductible. Alex quickly reviewed my history and established it was an error and replaced my windshield under my intended policy. They did right and went over and above when they could have stood on policy and procedure. I'll never switch. A+.

I called Geico claims to see if my premium or account be affected in any way if I made a claim about some minor damage that had occurred to my passenger's side door. The representative ran their Accident Evaluation Tool and deduced that my premium would not change and that no accident would be placed on my insurance record.

If you are thinking that Geico representative will be keeping you up-to-date with the ongoing activities then FORGET ABOUT IT. I was promised that I will get my car in 1 week of time, but when I got the estimate email it was 12 days. I was still OK with it. But then whenever I called the Geico representative, every time I was redirected to his voice mail. After trying for 3-4 days of calling + no answers from him, I decided to call Geico customer center and they were too not able to reach him. They said they will email the person.

My car was stolen 11/14/14. Called and reported claim 11/14/14. Car found 11/15/14 broke down. Police towed car to their impound lot. No response from GEICO. Needed rental. They kept giving me the run around. They nil paid for three weeks of rental. Ralph at GEICO stated that I have up to 2800 to use. I only used about 1700 and they only paid about 400. The rest was taken out my account. Now I have overdraft fees because they didn't pay for what they was to pay for.

I had a policy with them for about 5 years and no claims or tickets with them or anyone ever. They lost a customer for good. Even if I could get a cheaper or better policy from them. I will never get a quote from them. I wouldn't recommend them to anyone and advised everyone to drop them. A few of my friends dropped them and went through the same thing.

On December 20, 2014 I was involve in a automobile accident and Geico call their PEOPLES to tow my car from the side of the interstate. I went to the hospital. Monday, I got my rental (car was dirty inside out). Goes to Squires Towing and Recovery which Geico call. Got there, my battery dead. Took two angle pics from front driver and left front passenger so you will see the damages. Goes to the back on the driver side and couldn't get between my car to see if trunk would work cause a truck is park there. So I tried on the side of the car, didn't get the trunk open.

I was involved in an accident on i94 (Michigan). My vehicle was the only vehicle in the incident, it sustained front and rear damage. I have a dash cam and reviewing the incident it is obvious that it was simple bad luck that I hit a patch of black ice. But that wasn't the issue, in fact the Geico lady to whom I spoke was very professional and very kind (I'm sure that it is part of the training but nevertheless it was welcomed). Sadly the good part ends there. I was recommended to take my car to CDE in Canton Michigan, a drive (in the damaged vehicle) of some 40 miles, however, I was assured that by doing so I would be in a better position to have the damage estimate taken care of quicker and it would be done in one place.

Last year December 2014 me and my boyfriend was in taco bell drive thru. The car in front of us was at the window. My boyfriend was the driver and I was the passenger, at the time I was looking down at my phone, next thing I know the car in front of us slammed into the car and I mean it was like it was done purposely hard! That driver is a geico insured driver. He then hop out saying “I'm sorry, I'm sorry” and he tell us everything is OK but it wasn't I that suffered from whiplash because my head was down at the time and my boyfriend had a recent accident about a year and a half ago and it made his back pains come back. But we thought we were fine until 2 days later that's when I began to have the aches in my neck. And me and my boyfriend went to nearby chiropractor to see if we were OK. We both suffered from minor injuries.

'GEICO REJECTED ME IN 15 MIN OR LESS.' Despite an immaculate record... honorable discharge USAF Flight Surgeon and combat veteran, with zero criminal record, merely 2 accidents--neither of which involved tickets--one 'non moving.' They poached USAA's assessment and said 'No' due to 'Claim History.' Moreover, now that I know Geico's ownership via Mr. Buffett and progressive political affiliations (which seem decidedly anti-military), I wouldn't join GEICO, even if free for life. I hate Trojan Horses and hypocrisy. The commercials are cool, though. Thank you for reading.

Buyer beware. Geico has very over aggressive sale agents. They will say anything to get you to agree to buy a policy. My experience was bait and switch. I was given a price for the policy with a reference number but when I went to purchase it changed. It did so at the last moment after listening to the legal recording that I was to agree to. When I complained I was sent a email documenting how it is with in the law. It is true they are not doing anything illegal but clearly they are missing some ethical values. The whole experience was as slimy as the little Lizard.

I received a 15 pages business questionnaires from Geico Underwriters last Oct 2014. It stated that failure to provide this may result in termination or cancellation of the service. I was with this company for more than 3 years and have 7 vehicles insured. I have only one claim windshield breakage due to a stone. I never had any reviews or updates with Underwriters from previous Insurance company that I had in the past.

I couldn't agree more with the negative reviews. I just had the WORST "customer service" experience with Geico and after 5+ years of being insured by you, I will be leaving ASAP!!

After speaking with few representatives I was able to get the direct phone # for a supervisor who took the time and made the effort to get the details straight. After taking into consideration what happened Geico decided to pay for my car and make me whole. I will keep them as my insurer.

Geico saved us over $1000 dollars compared to our current policy when we added our teenage daughter to the policy. I was afraid the customer service would be below average if we had an accident but I was so wrong. We had an at fault accident and Geico was wonderful. Each time I did something online about the accident someone from Geico called me to explain the next step. They paid for all the damage without any problems. We have also used them many times when we locked the keys out of the car and they are always easy to contact and very friendly. I would highly recommend them.

I purchased full coverage insurance with Geico which included comprehensive coverage. It turns out that full coverage with Geico means fools coverage. I was under the impression that full coverage is what the word means. I was hit by a hit and run driver, hit in the rear left side. I ended up on the guard rail totaling my car. I did not see the driver, it was raining really heavy and it happened so fast. I sustained injuries that I'm being covered by my own personal insurance. I called Geico to report it, they said I wasn't covered.

Unacceptable service from GEICO!!! I was promised my car would be ready in 2-3 days. I was informed on DAY TWO by the body shop that GEICO Service Representative Matt would approve the extra parts needed. Guess what? Nothing happened on Day TWO. A LOST DAY for ME! Now it's DAY THREE and I'm expecting my car is ready. After all, it's a 2-3 day job, right? That's what I was told, and I made my plans accordingly. Well, NO ONE calls me from the body shop. SO, I HAVE TO CALL. It turns out the GEICO SERVICE REP Matt still hasn't approved. Now I have to WAIT UNTIL THE END OF FRIDAY.

I have been a customer for four years and then I went to delay a payment one week after them overdrafting my account last month 77 dollars, and my bank charged me with a 30-dollar overdraft fee. And I tried calling a day and a half before to postpone the payment two days and it didn't matter cause apparently you need 3 days for them to process something that a chimp could do in ten minutes. Aside from that now they canceled on me for not even being a week late. I will never go through them again, they are greedy and they don't value their customers. You’re just a number and money, not a person with a family. I wish with all my heart that GEICO will get shut down.

I have been with GEICO for almost 3 years. Today I called to renew my policy but they told me that they will no longer cover me without any previous warnings. They claimed that they had sent me a letter in the mail which I never received. They never called or sent me any emails (even though I am enrolled in paperless notification). What shocked me was the reason for their decision. After interrogating me for two hours on the phone, it turns out that this whole issue was because two months ago I called them to get a quote about a POSSIBLE third driver for one of the three cars I have under my policy. I never added that third driver to my policy since I no longer needed one. They held it against me and refused to renew my insurance.

Geico driver made illegal u turn to go west and then decided to make another illegal u turn to go east and cut my right way off. Driver told police he was making u turns. Driver told geico he was making a left turn and I ran into him but there is no street to make left turn at and I have no front end damage to prove I ran into geico driver and geico never came out to look into matter nor send adjuster.

In May 2014, I had an accident. Thank you God no one get hurt except vehicles. I called Geico to claim that incident and be tow my car. Everything was ok. Geico took all accident information about accident. The lady was so nice and trying to help me. All of a sudden their voice and caring feeling was gone. They told me that I am an excluded driver on my policy and Geico will not responsible at any expenses. I was already in accident shock and they give me second one.

This is a horrible unethical company! I'm a Geico customer with an excellent driving record, who has been driving for over 25 years and I recently got rear-ended by another Geico Customer at a stop sign with my five year old child in the back. My car had about $1500 worth of damage and the young man who hit me had a lot more damage. I was at zero mph and the guy who hit me was going 25-35 or so. It's been almost a month, and I have moderate lower and middle back pain and I've never ever had back problems!

I recently got a quote and activated the policy online. Why did Geico also charge me separately for a past due policy from 2012??? One which was under my EX husband's name also. I was informed by Lisa ** that Geico couldn't refund me the past due but would gladly cancel my policy and refund that amount??? Also she advised that there was a disclaimer regarding past due amounts being due along with the quote amount. LIAR, I saw no such "disclaimer" and now I can't pay the rest of my bills this week. I really wish that someone would step on that damn lizard and call it a day. Bunch of THIEVES.

My son had parked his car at walgreens and another car insured by Geico backed into him. They exchanged information (not a lot of damage). I called the insurance company to inform them what had happened and asked if I should call police. They said not to worry they would take care of it and to uploaded damage photos to the claim they started. Week went by and hadn’t heard anything so I called, they were nice and explained that they hadn’t been able to get a hold of the driver they insured. Which means they couldn’t do anything until they did. I have called every week for 5 weeks and they keep saying they haven’t been able to reach him. Seems like a bunch of BS.

My account is set for automatic payment on the 14th of each month. I get a reminder about 10 days prior. My reminder showed about a $10 increase. I called Geico and spoke with Eric. The only explanation he had was because of healthcare rise in Texas. Eric then offered me a $20 defensive driving course to reduce my payment. Fire the gecko lizard and then maybe humans can afford the insurance. I have no tickets or accidents for years. I have multiple vehicles insured and I'm a Sr citizen. None of that matters to reduce my payment. I'm seriously searching for other insurance.

I have never had such a horrible experience with an insurance company. For the past five years, I had car insurance through a different company, and my (now) 18 year old daughter had hers through Geico. I decided to give Geico a shot myself because I heard nothing but good things about it, and I wanted us to be on the same policy. Little did I know, I was wrong. I bought Auto insurance on 12/18/2014 after doing the Geico insurance quotes online, and I got my reference number. I spent two hours on the phone with three different representatives. Less than 24 hours later, on 12/19/2014, Geico changed my plan without consulting me whatsoever. They increased my annual rate (that I had already signed up for the day before) $1010.00 with an additional $680. I called them as soon as I saw the absurd change. I spoke with a representative who couldn't help me, so I asked to speak with the department manager. His explanation was that the Geico representatives (all three of them) made a mistake with my purchase. Then, I asked him what about the online quote and my reference number, and he explained to me that he doesn't know, and that it is probably "a program mistake".

Wife was back into in a parking lot, other motorist GEICO insured. Police report cited the GEICO driver @ fault. GEICO refused to acknowledge responsibility and payment. ALFA Insurance, our provider has offered to take care of damage w/o raising insurance rates and will take GEICO court. GEICO AGENT ZIPPORAH **, EXAMINER CODE **. NOW IF YOU ARE GEICO INSURED AND HAVE AN ACCIDENT WITH ANOTHER GEICO INSURED MOTORIST... WHAT DO YOU THINK YOU'LL GET? YOU'LL GET IT IN THE END.

I was in a car accident on February 3, 2013 where a 17-year-old with no license and no insurance pulled out in front of me and totaled my car. Thankfully, I had uninsured motorist coverage and this all was supposed to be taken care of. Almost two years later, and my original ER visit still isn't paid for. My claim agent was Amanda **, who was very nice at first, but is absolutely useless. She hasn't been able to gain records of anything to pay off any of my medical bills. I submitted the same form(s) to her at least 7 times, with her claiming she never received it several times. I ask her for a progress report and it's the same as it was before. I don't have my own medical insurance so I can't receive the treatment I am supposed to because they won't accept GEICO's word that they'll pay - not surprising.

Don't buy insurance from Geico!!! They will rip you off. There are thousands of complaints online, all these people can't be wrong. This company is shady and gets away with it in New York State. Mind you they have been fined hundreds of thousands of dollars in other states. Notorious for lowball estimates. Fails to honor claims. Very poor customer service. If you’re hit by a Geico driver get a police report no matter if they admit guilty or not because Geico won’t pay your loss. Never let appraiser come to you. He will rob you. Go to the three biggest shops and use that estimate. In my case that estimate was almost twice Geico’s claim rep’s estimate. Why won’t our attorney general stand up for us New Yorkers? INSTEAD OF GIVING TAX BREAKS TO COMPANIES THAT PREY NEW YORKERS....

They charged me on 12/10/14 for monthly premium then again on 12/15/14. I called to get my money back from one of those payments. They said "we'll give you a refund, it will take 3-5 days." This was on 12/16/14. So I check today and nothing, it's 12/23/14 I really needed that money by today the latest. I call them and all they say is it didn't go through the first time. It'll be 3-5 days more... All I can say is thanks Geico for ruining my Christmas... By the way it was $305.00 that they took which I was going to use to buy my daughter's and niece's presents. Again thanks Geico for ruining that!!!

My son had a separate car insurance policy for VA. My husband and I live in NC. As my son was enlisting in the Army, he changed his residency to NC and notified GEICO ten or more days prior to the expiration of his policy of the move. His policy was paid in full to end of October. GEICO has been sending us letters nonstop for a balance due of $150. Each time I call, they tell me that in NC, they have the right to charge us a fee for canceling service, even though his policy was paid in full. After many phone calls and promises of managers to return my call, none have done so thus far. In researching, I discover this is called a Short Rate Fee, whereby the insurance company can charge their clients for essentially "loss of premiums." Such bull! My son is military and paid his premiums on time. You'd think they'd waive this for the military but no. Their service is terrible, and answers to questions are not clear, nor do they mail requested documents pertaining to this "law" as requested 3x now. NEVER will use their services again!

My RV had fire under engine hood. RV burnt to ground... Had to walk 7 miles to get back up ride... That was 3 months ago and still waiting on Geico to pay for my RV. Have been homeless since October 23, 2014.

In 2012 I was in a hit and run accident of a person who ran into the side of my vehicle. I got the person information and name but he left the scene so I turned it in and Geico accepted my claim because I had Uninsured Motorist on my Policy. Then like a couple of months later I was in a hit and run where a person was getting over and knocked me off the road and kept going. Well Geico got my car fixed but then they wouldn't pay me for the injuries that my children and I sustained in the wreck. They made me do a EUO, Examination Under Oath, and then shortly after that they denied my claim and also dropped me.

Rudest possible stone walling phone call ever! Ask a direct question about my privacy, GEICO has NO ANSWER. Ask Again, no answer. They want to charge me additional money for something that they MADE UP! UNHAPPY.

I was recently rear ended by a Geico customer. She was issued a ticket for careless driving and I was not cited. My statement, the police report and the evidence shows her fault, but she is lying to Geico and they won’t accept responsibility. Geico is a joke, anyone can see the facts. Her story is physically impossible to have happened. I thought lying to your insurance company was illegal. Geico seems to encourage it. It’s been over 3 weeks since the accident, I guess a court fight is next.

I had an accident due to hydroplaning and the car hit a divider after slipping two lanes. The front of the car was damaged, which included the engine. The air bag popped out and the car was in a bad shape. When I called up Geico, it said that due to a 'photo-inspection' that I didn't do before the accident, it stopped the collision coverage two weeks prior to the accident and it will not cover the expenses. It took 10 days for Geico to tell me their decision. All these days my car was towed and kept in a workshop. Geico didn't even pay the towing or storage for those days (about 500 dollars), forget about the total expense of the repair (about 5400 dollars). Was extremely dissatisfied with Geico's service and switched to ** and now saving about 40 dollars/month.

I signed up for classic car insurance on the website but when I needed to file a claim they say I do not have classic car insurance but liability only and they will not pay anything, not even for the tow, which the officer on site had stated "with the report number and his ID number” the insurance would pay to tow to the lot from the accident site. This was a much more expensive tow than towing to my home 1 mile away not to mention weekend storage fees. Basically if I sign up for classic car insurance on the website, why is it not on my policy? Or was it conveniently removed after I filed a claim? I only know they say it is not there and will not pay. Geico = bad faith. Don’t waste your money.

After I called Geico and ask them a question they cancelled my insurance. It was just a question, and they had no right to cancel my collision insurance. If I had remained anonymous that would have been the best thing to do. They have made a total ** of themselves, and I will get another insurance company. They have a very bad attitude, but what can you expect they deal with the government. They don't seem to care about the people. Go figure. I am having my attorney look at what they did for what it's worth who knows. All I can say is I'm 58 years old and I've never had an insurance company like this. I would tell anybody "Do not use Geico".

I was recently in an accident, which totaled my vehicle. While I am not Geico insured (thank god) the other driver (who was at fault) is. Although I had a detailed police report and several witnesses stating the other driver's guilt, Geico refused to accept 100% liability, and then dragged my claim out for 2 MONTHS! Their claims reps/adjusters were rude, argumentative, and flat out ignored my calls! I placed several calls to supervisors and was never called back. The service is absolutely terrible making this the most frustrating process! As a result I now have to sue the other driver to cover the remaining total of my vehicle after being forced to settle for only a portion. Geico is terrible with customer service. I hope I NEVER have to deal with Geico again!

After getting a call from Geico stating that there is a licensed driver living in my home that I needed to add to my policy or that they would have to drop my policy, I started asking questions and the name that they gave me was that of my father that passed away in Sept of 02. We are now in 2014. They could not explain but only apologize and tell me to ignore any letters from them that it was all a mistake. Three months later I get a letter from Tallahassee stating that my license are suspended due to no insurance. I call Geico and they once again want to know who the license driver that is living in my home. I have been living alone for over four years which means I live alone and they can only apologize and offer to reinstate my policy for almost four hundred dollars. I lost all respect for that little lizard. I can't believe that I left State farm after eleven years for this **, all for cheaper rates!

I just had the worst experience with Geico with trying to process a new policy. 15 minutes bulls. 2 hours and ended up having to cancel the policy because I could not meet the 12 midnight deadline of e-signing their forms because their systems were down. Not an error on my end...theirs but I get penalized and forced to stay up. I have never been treated so poorly by customer service reps who contradicted each other and expected me to stay up to midnight and then to find out from the last supervisor I spoke with, Kristen, that they wanted me to print and fax the forms by midnight. It's 10pm. Tell me all, do you have a fax machine? DO NOT BELIEVE A WORD GEICO SAYS. THEY ARE AWFUL!!!!

I wanted to change the date my payment was due. I started the process online. During the process, the website said that I would need to make two payment to be able to change the date. At that point I called GEICO and talked to a representative who promised me multiple times that I would NOT have to make a double payment. When that months payment posted, it was for a single payment. But the next month GEICO took TWO payments out of my account with no notice and without my permission. I called GEICO and they told me that they could not reimburse the money but that I would have to go to my bank and file a complaint with them to get my money back. The money was finally returned and I thought all was well.

I was in an accident where a county dump truck plow pulled out in front of me turning left and I fishtailed my driver's side of my truck into him. I was not at fault. I made the claim hours after the accident and they were very kind and informative with me. Now it's been 14 days and I have no idea what is going on. I got a crabby lady on the phone who just told me "when we have new information we will contact you." I've called my adjuster a million times with no answer... literally no answer after calling multiple times every day for a week. I got him on the phone ONE time when he called me. I'll leave voicemails and emails and he will call once and leave a voicemail to call him back but he does not answer his dang phone! I'm still waiting to hear back and see how much I will get for my totaled truck.... I kind of need the money to get a diff truck and pay off the totaled one. I understand things take time but it takes a lot longer when you can't get in contact with the people who are supposed to be serving you. Do Not Get GEICO! I will be switching my coverage as soon as this claim is finished with Geico. I've had better service at a drive thru...

I got in my first accident back in the summertime. It was not my fault, and at that time I only had liability. I had a 94 van & I lived in town, no reason for full coverage. I fixed my van myself for $250. Obviously this was all recorded. The insurance company deemed me 5% at fault. So, they took care of that and moved on. Fast forward approx. 3 months and we moved out into the country. The county is known for deer. I work night shift, so the deer are out on my travels. I have to drive 25 min. one way to work. So, I called and added full coverage and a $0 deductible in case I were to hit a deer.

History: My wife and I have been insured by GEICO for the past 7 years for our car insurance. Our homeowners insurance was originally through Travelers Insurance Co. since 1999 (15 years), and I recently became aware is under-writed by GEICO. Every 6 months, GEICO would raise the premium of our car insurance by 5-10%. I sold my truck a couple of years ago as I have a company vehicle, and for the past 2 years we have only insured my wife's SUV, a 2012 Honda Pilot, and the premium recently jumped to $ 586/6 months!?!? Our home owners policy was $1002 annually with a $2500 deductible. Last month, I ran into an old friend who runs a local insurance agency. I now have auto insurance for $639 per year, with identical coverage as GEICO, and home owners insurance for $684 per year with a $500 deductible. Long Story Short, if you have GEICO insurance you are paying for their millions of dollars in advertisements and you need to find a local insurance agency who will save you a lot of money

My son was riding with friend and they had a one vehicle crash. The driver had concussion and didn't know where or who he was. My son had neck injury, and severe back pain etc. Common injuries from wreck and both were taken to emergency room immediately. The driver has Geico insurance and we contacted them and we were told “WE DON’T COVER PASSENGERS IN THE VEHICLE!” What?! I've never heard that. My son’s bills are huge and continued therapy etc. They say “WE WON’T COVER IT BECAUSE DRIVER WASN'T AS INJURED AS MY SON!” What do I do now?!

In August of this year, I was sandwiched between 2 other vehicles on a Phoenix freeway. The driver in front of me had stopped suddenly, then I stopped, and was impacted from behind at about 30mph, pushing me into the vehicle in front. The only severe damage incurred was to my vehicle, which unfortunately was totaled and the airbag deployed.

My husband and I have been customers of Geico for 6 years. In those 6 years, we've filed a few claims, fully covered 3 cars affordably, gone through college, got married, started a family and even lived in the Silicon Valley. We have been satisfied with their service and rates until recently when we relocated out of state and our rates for covering ONLY 1 car went up to $334/month. We weren't paying that for full coverage on 3 cars. After talking to them, there was ABSOLUTELY nothing they could do and I feel their rep didn't even try to keep our business. The reason our rates went so high was "the cost of doing business in our new location is higher." Needless to say, we are done doing business with them and seeking insurance elsewhere considering their "customer loyalty" values.

I had an accident recently where I was hit by a big car in the back and pushed into a car in front of me. Both back bumper and front had damages and the shifter broke. After review, the adjuster assigned to my car offered to go ahead with the repairs charging a reduced deductible if I chose not to fix the front bumper! Then she said the front bumper was patched from inside and I may be hiding damage. I don't think even the most professional car experts would hide damage behind a bumper! That was just outright ridiculous and offensive - because she said "people don't declare damages". I was already infuriated with this. Then she tells me that the car is really low on fluids and the accident had nothing to do with the lack of fluids. I distinctly remember some fluid under the car after the accident. After I escalated to the adjuster's manager - they said they would fix the front bumper and the so called accusation that I had actually patched the front bumper was taken back but I would have to pay the full deductible.

When I first joined Geico, I told the representative my husband is in the military and would be leaving in a month and I wanted to have him as a driver since he still drives our vehicle, but wanted to exclude him once he leaves for deployment for 6 months. Our policy ends in 5 months so I figured I can save money and lower payments by excluding him from the policy, which made sense to me. I was told this was possible and "could do anytime." A month passed, after countless calls with different representatives, and given the run-around and "wrong paperwork sent to me (their error)," I ended up canceling my policy. Each representatives had given me wrong information. First, I was told it was possible, sent me paperwork to sign and fax, faxed, and found out it was the wrong form. Another representative sent me the right form and told me my husband needed to sign the form and after faxing, I was told they needed my signature instead. So I fax the right form with my signature and my husband's signature just to avoid any other mix-up and found out this was the wrong form. Again, I was emailed the "right" form and so I sent it over and found out this was not even possible to do and that my premium would remain the same. I finally had it, so I canceled my policy. Beware what you are told, if it is not in writing, agents will change up on you QUICK!

Our son is from Kansas and we live in Arkansas. He came down to buy a brand new 2015 Chevrolet Silverado. He needed insurance to complete the transaction. Long story short, he was charged $1,400 for insurance, which included the first month only. They told him the extra $1,000 was to be used toward a payment if he missed one. He had absolutely no choice but to pay the entire $1,400 because he had to get back to Kansas for work. He drove down and back to Kansas in the same day (13 hr round trip). I feel, due to his circumstance, that he was very much taken advantage of.

I watched a guy throw open his car door and door ding my BRAND NEW car! Watched the whole thing happen and Geico would still not pay for the damages. Car didn't even have plates on it yet it was so new. Wasted my whole Thanksgiving Weekend taking all their photos they required and they come back and tell me its just not possible the guy did it yet I was standing in front of both cars watching the whole thing happen! Horrible service and would never recommend them to anyone and hope to god you never get in an accident with someone who has this insurance. Crappy Crappy Insurance!!!!

Had an accident with my car on November 3rd. Geico repaired it with Junkyard Parts. How can you pay full coverage and get junk yards parts? Could have done it myself and save me $500 deductible. All cars are being repaired with junk car parts now through Geico insurance - need to be investigated. Now have to take it to another body shop to have parts replaced for new parts.

Geico had me pay MORE to have collision coverage. BECAUSE I had collision coverage with a $1000 deductible, I could not benefit from my uninsured motorist coverage that would have me pay $250 to repair my front bumper when someone backed up into it. I paid them every month for 4 years, I call that day to report an incident, and am told I have to pay $1000 dollars, so I cancelled my policy that day, but not after the incident was recorded in the national database which means I would have no way to get any sort of coverage for this from now on. I am so angry right now. DO NOT give any money to this company. I wish I had known. If you are reading this, then you know.

I called GEICO to report a small dent in my car from an accident. They sent out an adjuster and he gave me a quote of $800 and a deductible $500 check. He told me to call him if I didn't cash the check. I found someone who could do the work for $300. I called the adjuster and told him I ripped up the check as he instructed. GEICO put on my record that I used the check and I was 100% negligent. I never used GEICO for the dent and repair only to get a quote. The only way I knew GEICO still had on their records that I cashed the $500 check and was 100% negligent was because I decided to get another quote from an insurance agency and they could see on my GEICO records that indeed I did file a claim with GEICO. This was FALSE! GEICO kept it on my records so that they could justify raising my rate. GEICO may have lower rates BUT THERE IS A REASON WAY! Buyer Beware!

My automatic insurance payment is set up to be automatically deducted from my debit card on the 24th of each. However, this still being November, GEICO took out $126.85 on November 22nd and also again on November 23rd. This was two payments they deducted from my account. When I contacted them on Sunday and again on Monday, all they could do was apologize for the error and would credit one of the payments back to my account. However, they said this process can take up to 5 days. When I explained to them that I wouldn't be able to get my groceries for Thanksgiving they didn't care. Thank You GEICO for ruining what could be my last Thanksgiving!!! Shopping around now for another company for my auto insurance. GEICO doesn't care that I have been a very loyal customer of theirs for many years and I have NEVER filed any type of claim. Wouldn't recommend GEICO to anyone!

I was in an accident at 4am, leaving one account from another account, as I am a business owner. A young boy hit my vehicle when I was in a gas station. My adjuster accepted liability when we did everything we were suppose to do legally. They won't reverse their decision. They said they based it on google maps and recorded statements. My attorney listened to the statements and nothing suggested liability in our part. Now they're saying there is nothing I can do. So now I have permanent damage and will always have headaches and neck pains the rest of my life. Which is not good for my business which I own a commercial and residential cleaning business. I hate this company and wouldn't recommend them to anyone.

I called for road assistance. They told me someone will be there within an hour. I called 4 times the number they gave me, every time I was told in 10 - 15 mins someone should be there. No one came. It's been 3 hours. I told them I had to go somewhere and it's very important. No one came till 3 hours. Shame on their service. They were not even Sorry for this.

A disgusting company. A Geico client hit my car. I sustained minor medical injuries confirmed and documented by a medical professional, basic fender damage, and yet I am still having to fight for what is legally and rightfully due to me. Even after the company accepted liability, the Geico adjuster working on my case has lied to me on the record, told me I should give up the case on more than one occasion, spent over a month drawing this whole situation out, and illegally further pressured me into using a Geico facility to repair the damages by stating that if I don't use their facility I will be denied the full use of a rental car for the amount of time it takes to get my car fixed.

I been with Geico insurance for over two years and never file. A claim few months ago, my two cars got damaged by vandalism and the other one got stolen so I file my first claim with Geico, took my information and passed my complaint to the claim department. They call me saying, "Don't worry we will help you," then sent the adjuster then sent me an "investigator" who started to investigate me about what happen to my car, asking me personal questions, recording me, ETC.. He totally made me feel like a criminal instead of a victim of what actually happen to me. He made a few interviews phone calls to my relatives asking if I was good person etc... Anyway till now they have not resolved my claims and still waiting on a response.

First and foremost I have had Geico since 1970s when I joined the army. Throughout my career, I had them even when I was overseas. They are a great company for the most part. My recent experience has been frustrating and dehumanizing. I am a disabled army veteran. Proudly served my country from 1977 until 2014. I am a below the knee amputee. In October 2014, I had a blowout on i95. I called Geico and they sent a tow truck out to change my tire. I went to get new tires and was told the wheel was damaged. I called Margaret ** my local adjuster. She called me in, she accessed the damage and gave me the forms to go repair my vehicle. I went to route one gmc. They ordered the parts and called me in. I waited 3 hours and the dealer tells me Margaret (Meg) advised they had to get a supplemental because they wanted to charge an additional 500.00.

The agency mentioned in the review has been contacted and the problem has been solved to a certain extent. The manager of the agency was much more attentive and eager to solve the problem at hand.

We had been with Geico for 8 years, and never had an incident to report, even when our car's bumper had been scraped in a parking lot (multiple occasions). We recently bought a new car and insured it as we had done with our other vehicles. When the policy arrived, I noticed I had not added Uninsured Motorist, so I hopped on the site and added it in (Oct 30). 5 days later, I noticed a ding in my door where another car had opened their door into it. I took pictures and reported it, and this is where it all went downhill.

I do not in anyway recommend this company nor will I ever do business with them again. I had these guys for like 2 plus years and paid them and was loyal to them. Well I paid $250 a month for a brand new evo which was fair price considering it was a new fast car. Well life was had bad news for me and I lost my job and no longer had a income. Well I contacted them to work things out and they said they could not do anything. So after I sold everything I owned I gathered up enough money for one more car and insurance payment so that I may get my self through truck school. Well at the end of that month my insurance was ending and I contacted them to see again if there was ANYTHING they could do and they said no. I then asked them if I would lose my good standing and be able to pick up insurance as soon as I got my next paycheck. They said yes and that everything would be fine. Well again life didn't favor me and I barely made enough to live off of so I had to let my car go and so I didn't have a car.

On July 11, 2013 my husband, 4 month old daughter and myself were on vacation in Myrtle Beach, SC when we were hit in the side of our 1998 Chevy Blazer. We were going through an intersection and a car making a left turn hit us in the drivers side door area, totaling our car. Tickets were given to the other driver and none to us. We were taken to the hospital by ambulance for our injuries and treated. I have not hired an attorney because it was not our fault and I thought we would be treated better than we have. Geico has on 2 separate occasions threatened to close our case claiming that they never received information. The claims examiner Ms. Toni ** has promised to contact me back within a certain time-frame and has not done so. I have turned all receipts and medical bills into them as soon as received and still I am treated poorly. I don't want to hire an attorney in this case but feel that is the only way to be treated fairly. I hope someone can help me.

I had GEICO for 1 year, but never had to claim anything till today. GEICO charged me $313 last month and $586 this month for my 2 vehicles. My 2014 dodge dart was hit in a parking lot of a park&ride - but I didn't see the other car. The damage is the side and the bumper cracked off and bent and big scrapes on the paint. The police wouldn't come out. I called GEICO. GEICO would not do the claim saying the car was not on the policy 4 days ago, but I have proof it was covered and I was charged a bill for it. GEICO made an excuse to not give me the amount of the claim when my deductible was $500 for damage on my dart. GEICO says they need investigation as to why the dart was not added 4 days ago, but I already paid the bill and have proof the car was covered on my policy. GEICO was rude on the phone and using excuses not to file my claim. As a result I told them I will not tolerate this because I had other insurance companies, never use a false excuse not to file a claim.

Coverage means nothing if you cannot use it. I had purchased full coverage for my car several years ago, I have not had any accidents till last year when someone rear ended my vehicle, the driver had insurance, thankfully. His insurance accepted full responsibility for the damage as I was told by Geico. The Geico call center reps are all very kind and helpful, but once you have to deal with Geico employees directly that will ALL Change!

I submitted two towing bills to claims service. I was told it would take three weeks. Geico took almost two months to send payment and then only paid one of the two tow bills. This is totally unsatisfactory and the worst claims service I have ever had in over fifty years of driving. You must pay them every month on the exact day and on time, yet they pay you in an untimely manner and and then nickle and dime you to death. I would say to anyone thinking of getting Geico insurance cause you've seen their TV ads to go elsewhere to buy insurance. Their claims service sucks. Get insurance from a company that provides good customer service AND DOESN'T JACK THEIR CUSTOMERS AROUND.

After shopping around for a better deal on car insurance, I discovered that GEICO, who was my insurance carrier was reporting an accident against me that was clearly not my fault. I was rear ended by an uninsured motorist who had their driver's license suspended. GEICO paid my claim minus a $500 deductible and I was told the accident would not count against me. In addition, my son backed into another vehicle which resulted in very minor damage to the other vehicle in which I paid out of pocket to remedy the situation. GEICO insisted that I give them all the facts about the incident. When I refused, GEICO generated a claim to force me to give them the information. This led me to promptly cancel the policy and end a 15-year business relation with GEICO.

Geico quoted me $111 a mo. They asked me if I had any damage on my car, I told them, "just a little dent on the driver side." It went up to $340 and the rep said you are still saving money. How is from $111 to $340 saving? I should of said nothing to those ripoffs.

I tried to obtain a non-owner's auto insurance policy for a rented car but the circumstances leading to this request were misunderstood by the agent who erroneously recorded misinformation into my record. Subsequently, my existing owner's policy was terminated and a new non-owner's auto policy was denied based on the faulty information that had been recorded. Consequently, I was left without insurance on a rented vehicle. Attempts to try to correct the record prompted the agent to accuse me of changing my story. The agent further curtailed any further explanations by inserting her own misdirected scenarios and frequently misquoted me. The entire experience was not only agonizing but time consuming. The disrespect was mind boggling. All the advertising in the world will not undo the damage that Geico's agents are unleashing on their customer base.

The automation kept sending me to the billing department to pay my bill, and the billing department rep. kept sending me to automation. I felt like I was on a merry go round. Woman, just take my payment so I can go on with my life. Train your employees.

I had to switch companies because GEICO is a trip. First of all, the representatives on the phone quoted me a few different quotes and none of them were accurate. Also, their policy of college drivers is not beneficial at all to me. The rep was talking in circles, and my bill reflected just that. After eight years, I've had enough. Saving 15% in 15 minutes isn't worth the hassle.

I am at utter disgust with your company. I have to tell you that I was with your company since I was in the Army, and not just that, the company I left was the one my mother worked for. Back then I had faith. You treated me well. Always there when we needed you. When my car was broken into in the middle of November in 2002, while I was pregnant, they took the entire stereo compartment including the heat controls. That was fixed and ready in not even two days. I have to say I was blown away.

One night driving back to my home, one guy hit my car on the back when he was trying to change lane to my lane. I claimed the insurance with another guy's insurance company (which is Geico) and I did also had the insurance with Geico. Now, it's already been 3 days of claim, this insurance company does not care about my situation and keep inspecting the issue. It can be seen clearly by looking at my car that it was his fault, but they won't even bother to come to see the car. Also, when I tried to call agent who is looking after the incident, she won't pick up the call, instead calls back later and says me that calling to them won't solve the issue faster. Now, truly, I don't have choice rather than to stay and finish them their inspection. Only, because other guy is lying about the situation, I am in headache and they keep telling me to claim through my own insurance when it is not my mistake. At least they can come see the car and find out how the car was hit, because the way my car is hit shows clearly that it was his fault.

On June 27, 2014 I was side swiped by another driver. GEICO has found me guilty even after my appeal. Police Officer ** wrote I stated I was merging into the left lane causing the accident. I submitted pictures that clearly show I am proceeding straight and the other driver was merging into my lane thus causing the accident. Driver 2 stated she was proceeding straight which is a lie and can be disproved by the photos taken, however I am at fault because the officer wrote incorrect information. I asked Officer ** to amend his statement and he stated was not amending because I said I was merging. I stated she was on her cell phone however a citation was not issued and he had no comment.

Currently Geico is unwilling to properly cover a claim that is ongoing and no amount of communication with them will resolve the issue. I keep getting the line that they were unable to view the damage but based off of their current slant even if all the stars would have aligned they still would have denied it

On Sept 20th, 2014 my husband and I were driving home from a concert in Phoenix City. We were stopped at a red light and were hit from behind from a client of Geico's. My husband gets out of the car to speak with the driver who states not to call the police because this is his/her mother's car. He/she points to his/her mother in the passenger seat. I tell him that I work for State Farm and that I have to call the police as the car that I'm driving is actually my brother-in-law's. He says some nasty words to his mom stating that if I call the cops he's going to jail (he had been drinking and driving after leaving a downtown concert).

Unfortunately I was involved in an accident. However, the most unfortunate part was having to deal with Geico. The claims adjuster was ok, but the damage adjuster (Betsie **) was terrible. I was told the damage adjuster was there to ensure my BMW was repaired with the utmost quality and done in a timely manner. My car was delayed 9 times for a total of 21 extra days (6 weeks total). Not once did I receive a call from her, or an explanation. I spoke to her supervisor (Michael **) and was assured by him that he would personally go to the shop and ensure that everything was being done correctly, and that my car would be returned to me in perfect "safe" condition. Never heard back from him. Had the same conversation with him 3 times. Still, never heard back from him. The auto damage adjusters are useless, and stroke you the entire time... they did nothing except waste my time trying to ask them to do their jobs. I will 1000% go back to Mercury Insurance as this was such a waste of time and money.