GEICO Reviews

So I started a policy as primary and put my parents on as favor, being it was cheaper for driver discounts and such. 2 days later they had dropped my coverage and was not notified whatsoever, but didn't drop my parents? That's not possible. But that's the info that was provided to the DMV. So no notice for 4 months, that I had no coverage but was paying for it. So I found a better deal, changed insurance companies 4 months after. I got pulled over due to an expired registration. No biggie, my own fault. Continue to renew my registration and there's a "stop" on my vehicle. Turns out my registration was suspended and they still had GEICO on file although I had had them in 4 months (8 months unknowingly). So now I have to pay 600$ for my registration. Thanks GEICO.

I recently made the switch from Esurance to Geico on July 2nd. The reason being is that Geico quoted me a rate of $860 for six months. On July 6th I received an email telling me that my insurance premium is actually going to be $1,192. They stated the reason for the change was an accident was not reported. Even though I did report the accident and the sales rep John ** said he found that accident in the system and quoted me the $860 even with the accident (I believe there should be a recording). Now 4 days later that changes. There is nowhere in my emails that they sent, where they say that the original quoted $860 is subject to change or did the sales rep ever inform me that the $860 could change. I would have never made the switch if this quote was given to me. To me this is very similar to a bait and switch.

I was considering leasing a new vehicle but was unsure if I could afford the car and the insurance. To be sure, I called Geico up from the dealership, gave them all necessary information about vehicle I was considering, and they gave me a monthly price quote of $121. This was surprising and I mentioned this to rep that that was an even lower price than the liability I was currently paying with Geico on an old vehicle I had at the time, which was $147. The associate verified that my rate would indeed be $121/mth for the new vehicle. Because of this I purchased vehicle and was shocked when my first bill of $409 came in the mail. I spoke to representative from Geico and they managed to reduce the policy by $100/mth of which I am appreciative but that doesn't change the fact that I would have NOT purchased this vehicle if this was the monthly payment, since we are a one income household.

I fell for their commercials that state, repeatedly, that "15 minutes can save you 15% on car insurance". HA! When I got the quote I nearly fainted. I asked them if that was for a year or more because their ridiculous quote was ten times what everyone else quoted! This company and their commercials are a joke. Save yourself a ton of money and buy a policy with Shelter like I did.

If you try to request a quote you are asked for your birthday & home address. Once you enter personal information and a Michigan address, you are directed to send Geico an email. I see this as a breach of confidentiality, as you entered your birthday and home address which are not needed, as Michigan residents will not be able to get an online quote.

I called GEICO to "get a quote" for my daughter - mind you I've had this auto ins for 10 yrs. Well they tacked her onto my policy without my permission!! Then they told me my rate was ** dollars. They did not ask if I wanted to add her but the FACT THAT she doesn't even live with me. This was outrageous. I asked them to take her off and they in turn told me I NEEDED to prove she wasn't living here. They wouldn't take her off. So I was forced to CANCEL my policy and go with some other insurance. I hate the fact they think they can do whatever and then you HAVE TO PROVE yourself. This is BS! I don't recommend GEICO to anyone. Stay clear of those money hungry **!!!

Months ago I joined with Geico and from the minute I called them to start service I was given the runaround and misled as well as rude service. First the female agent told me a much lower quote and down payment price. She also told me that I should sign up for recurring payments. I hesitated because my ssi is deposited on the first of every month and it was a few days before then. I mentioned that to her and she clearly stated to me that it was no big deal - just sign into my account and change the dates for the payment to be taken out of my account so I agreed and signed up for recurring payments.

My experience with Geico was great, until the shop they referred me to damaged my vehicle. After that both the shop and Geico denied all damages and has left me holding the bill. Geico should not refer policyholders to a shop that performs faulty work ESPECIALLY if they are unwilling to stand behind their customer (with an A+ driving record and no claims).

I reported my car stolen. The representative would not process the information unless she spoke with the detective who was assigned to the case personally to which I might add worked night shift. So it was hard for the two to communicate due to Geico representative got off at 5:00 pm. She would not accept the police report nor would she accept any faxed information from the police department. This was time consuming. Further a month later they still charged me for two vehicles even though one was reported stolen. My question to them was why I would have to notify Geico once more to take the vehicle off the policy. Why wasn't this information generated and why wasn't I advised of Geico's procedure. Their ans was "I don't know. My apologies and what else can I do for you?"

I was rear ended by a gentleman who is insured with Geico. After filing my complaint and taking my vehicle to the collision center I was very displeased with the service. The issues that occurred as a result of my accident was damage to the rear of my vehicle and my radio. The adjuster stated that he could fix the rear but could not fix the radio because it was highly unlikely that it stop displaying properly as a result of the accident. He asked that I take my vehicle to the make's dealership and get an estimate and information stating that the radio display is no longer working as a result of the accident. I did exactly what he told me and then he backs out and says that the dealership did not give them enough evidence (which they did) and that they will not fix my display screen.

Had a family policy for 7 years, mother on the policy gets into her first and only accident when she felt her steering wheel lock on the highway. She broke her pinky finger and totaled car, but didn't hit another car. This happened in June of 2014. Our family policy renewed in August and our premium went up a couple hundred for the next 6 months-1 year, with the accident notation on the policy.

I recently took auto insurance from geico on 06/18/2015. I had a toyota corolla L 2015 car on it the day I brought and I paid approximately 286 $ for one month and purchased my auto quote for 12/18/2015. At that time my collision was 500$ deductible. Later on I changed the vehicle on the same policy number calling the customer service representative by phone. They suddenly raised it to approximately 400$ and when I asked them to reduce my billing cycle payments, he suggested me to raise my deductible, as claimed it would definitely lower my monthly payments, so I agreed but he immediately increased my deductible to a thousand dollars and did not resume my monthly billing cycle. I thought it would be effective from the next billing cycle but unfortunately was effective from the same day.

Our car was hit by a Geico insured driver. Police report and all witnesses to accident stated it was 100 percent the Geico insured driver's fault. Geico (**) is stating that their driver is only 80 percent responsible for the accident because from their viewpoint some place in Texas not in Kansas they can see that we could have stopped in time to avoid a collision. Watch out people who are on the road with Geico drivers, their insurance does not pay for accidents. I would never encourage anyone to get Geico.

They keep increasing premium every 6 months. When you ask them why, they send you "pre-compiled" auto-reply. I wonder if they lure in clients from other insurance companies with a low premium rate and then deceive them increasing premium every 6 months.

Filed a claim insured through Geico. I was in a accident in Philly. The insured though lied about the accident. I provided police report, have video, pictures, witnesses, showing the man tried to pass unlawfully on my right, causing me to collide with him on a right turn. This driver came up behind me while I was stopped at a Burger King exit. He drove up on the lawn to get on my right side and continued to turn right when I was also turning right. Hello, the violations are clear about passing on right in every state driver's manual. The results, my car is totaled. I contact my insurance, his, which is, you guessed it! Geico. Geico will take your money, raise your rates, refuse to pay claims for any or no reason. They are the worst insurance company ever. They are known for bad, dishonest business practices. Which why, I would not ever buy a policy through this company.

On 6/15/2015 Geico withdrew my monthly policy agreement. For some reason without my permission on 6/23/15 geico withdrew the amount again for the second time in the same month creating an overdraft charge on my account. I have spoke to Geico employees as well as supervisors and have gotten the same response from them.. It's my problem, even after Geico has called my bank on a three way conversation with myself and had my bank explain to them that the overdraft was created strictly because they withdrew the money twice. According to accounting it is my problem and Geico will not refund me for the overdraft they created. When I asked the supervisor to explain to me why they couldn't fix this problem, she refused and hung up on me.

Geico: "Thank you maam, your refund will be in your account in 2-3 business days." 1 week later - nothing.

My car was totaled in an accident with a GEICO customer. The GEICO agent tried to head off my insurance company, State Farm. Their agent called and offered about $400 dollars under the NADA value for my car. They based this claim on every piece of junk car they could dig up that was similar to my car in make, model, and mileage.

Began the insurance process back in Canada before arriving North Carolina to make sure GEICO gets everything they need for legitimate insurance. They insured me within minutes for an insanely low rate of $250 for 6 months. "Recommended" I get abstract (Canadian driving record) so they can offer lower rates in the future. Couple months later, got slapped with $600 bill for not providing abstract. Every agent I spoke to had a different story. Finally got supervisor involved, who found out he could request abstract through his office... Promised refund after abstract was received.

I am quite surprised that an insurance company with this popularity would not stand behind it's proposed coverage for a no fault individual coverage. Other party ran a stop sign, hit the car, sending it thru the front lawn of a homeowner. And although clearly noted on the police report, and if interviewed probably back up by witnesses of the incident, Geico is claiming they will only cover partial damage of the accident and no fault individual is responsible for the balance. Sadly, I have to state that based on my experience with this incident, I do not recommend Geico to anyone. There is a reason why their rates are cheap and I guess this is it. Consumer, please think before making your decisions about your insurance carrier. Thank you.

My vehicle flooded on 5/26/2015. Claim still not settled. DID call many time but no luck. Insured with Geico for long time, this first time claimed filed. Thinking to switch another insurance company. Very disappointed.

Resolved. Thank you and I have been notified that the check is in the mail. I appreciate and understand that Geico tries to locate your stolen vehicle in the process of processing your claim and have procedures to follow. Thank you for your professionalism.

I had Geico Insurance for about a year. I recently had a auto accident and filed a claim with Geico. I called to tell Geico to cancel the insurance so that I did not pay for a car that was involved in a auto accident. This company cancelled my policy for a month prior to the accident on purpose so that did not have to pay for the damages. The Geico agent never told me that she was going to cancel the policy and make it 30 days before the accident. This company SUCKS.

Ok, I just got off the phone with a customer service rep because my wife noticed that our insurance coverage is going up $100. My daughter had an accident a while ago and it has no effect on our account anymore according to the rep. Their reason for this increase is that they are reviewing the accounts in California and are rewriting the accounts. Really there is nothing causing a reason for an increase except it just is. When is the government going to really protect people from insurance company greed.

A GEICO insured driver pulled out from a stop sign and T-boned me on passenger side door, forcing my car to also hit a median sign on driver side. He was cited for failure to yield to a through highway. The driver seemed pretty straight to me, admitted fault (even coming up to my window when the police were done to again say "I'm sorry, it was an accident - I didn't do it on purpose."). The GEICO rep claims he was told that their driver was stopped - I said, "Yeah, stopped at the stop sign then pulled out and hit me..." He denied the liability.

I have 4 policies with Geico - ALL BEING CANCELLED. This company is nice until they have to pay a claim. Been hung up on, been lied to too. Reporting this matter to the State of Massachusetts.

Piece of crap company. I downloaded the Geico app to make paying easier. Instead I made my payment and was told my next due date. A week later I was sent a letter saying that I owed half of the payment and my service was stopped. Checked my card that I made the payment with and there was no money on it. AWESOME! Thanks guys. Now I have a credit collection service billing me! Don't go with this company unless you want money stolen from you and bad credit.

I was with Geico insurance for a few years, I switched because they surprisingly gave me a better rate. I used to call in my payments but when that became inconvenience I signed up for the online account and started making my payments through there. I originally paid with a debit card, at one point I had to cancel my debit card due to fraudulent charges and I used my bank account for a payment. I was requested to enroll in automatic payments in order to use my bank account, thinking oh how convenient it will withdraw the last day of every month... WRONG!

I had progressive insurance and I am paying 290 so I called GEICO and made a quote with them and the agent on the phone said "So it's 264." After we proceed and I was about pay he goes "Ok so it's going to be 340 dollars a month!" I was like "What???? You said it's gonna be 264 including taxes" and then he goes "Yes but there was some miscommunication because someone put the use issue date of your license on 2009 and it's actually 2013!!!" It's a complete fraud and DO NOT RECOMMEND ANYONE TO HAVE THEIR AUTO INSURANCE WITH GEICO!!!!! WORST INSURANCE EVERRRRRRRRRRRRRRRR.

Geico's client lost control of their car, hit me in a head on collision. I had a broken sternum, shredded muscle from my chest to my back, and ligaments are stretched in my back ribs. My $9000 truck was a total loss $34000 + dollars, they did pay that. Then Geico acted as though they wanted to compensate me fairly for injuries. Do not believe it and do not speak to them. Their client was charged and admitted fault... They called me when I was heavily medicated after leaving the hospital and said they could not pay for my truck until they interviewed me. They want to gather information to use against you with no intention to compensate you fairly. I lost 6 weeks of work last year and physically feel 10 years older. I earned from $17,000-19000 per month last year. Geico first offered me $500 for wages, $8000 for pain and suffering and to pay my medical. They then offered $2500 for wages.

I went online to Geico.com to get a quote for my son & husband’s vehicle. The quote I was given was $137.20 a month which is great but when I called to talk to a sales person because I needed to check on payment methods. The sales guy quoted me $173 - $220 a month. I ask why the online quoted $137.20, he said we had a claim in September 2013 but couldn't tell me what the claim was other than it was a "no fault", if you're going to penalize someone then you better have documents to back it up. We have not had any insurance claim since winter of 2009 and that was not with Geico. I would not recommend Geico for anything.

First off I will say GEICO has the best phone customer service once you get past the automated part. Five stars to ** who went above and beyond to handle a serious situation with my account until the issue was resolved. Thank you.

Claim number **. From the beginning of the claim process, the process was difficult. Not knowing who to talk to what part of the claim would be handled by whom. We were not given valid information. Told by one representative to talk to the other and visa versa. They were insensitive about our loss and treated us like we were liars. After submitting the necessary receipts and invoices for our lost personal property and uploading photos the information was never retrieved and we were told without the items and receipts and when I presented them with the property and receipts for a portion of the loss I was told although it was their Geico covered clients fault they weren't going to pay for our substantial property loss or my sons personal injury. I believe because we are African American we were treated unjustly and disrespectfully like liars.

My claim was do to minor accident for recall part on my car. The dealership never notified me by mail email phone call. Hints why I was placed at no fault. I take the car to auto shop contracted with Geico. Informed the shop to tow the car to any other dealership but the location it was towed to. My car sat at that dealership for 2 weeks! I had to pay my deductible twice. My deductible was for 500 dollars. Was charged 501 dollars. (No I have not yet got my refund.) Also the first adjuster assigned to my claim cut off the car rental before all repairs were done to my car. Leaving me and my 3 year old stranded. Then I get a call by the contracted auto body shop with Geico claiming all repairs were done! Guaranteed the work at 100 percent of the dealership's work without having his shop confirm it.

I had an "at fault" accident 2 years ago, in August 2013. Afterwards, Geico increased my insurance from $150 per month to $220 per month. Yesterday I received a letter from Geico stating that as of July 2015, it is going to increase to $373 per month, due to the accident. I asked for a copy of the edict from the state of Calif., as they blamed the increase on the state's new "safe driver" qualifications, and they refused to send it. They said that their letter to me was proof enough. Isn't two years after my accident a little late to raise my rate. They have already increased it once due to the accident. I cannot pay $373 per month for insurance! My Honda lease is only $185!

Price quote did not reflect the advertised savings.

I received a free upgrade for rental car but had to pay taxes. Accident was 100% fault of their insured. I was told to get the money from them. I should not be out a penny for this.

On 3-29-2014 at 9:45 am I was rear ended by a drunk punk with no license and driving another person's car! I had whiplash and an ac/Heater vent popped out of the dashboard knocking out a tooth, loosening another, and damaging more. But geico refuses to pay and I have 50 grand right after the collision and another 100-200 grand if that runs out but geico's adjusters refuse to pay! They closed the case and are about to have the shock of the company's lifetime in business! It is going to cost them millions after I get finished with serving them! They lie. Always ask what will they do if there is an accident!

We are insured with Geico and we never make any claim from them even if we had accident for we know we have to pay a deductible. Last May 2005 I had a bad accident and it involves a chain reaction for four cars. I was rushed to the hospital and a police arrived handed me my driver's license and ask him if who's fault was it "he said it was my fault" even though I didn't receive a citation. I admit I hit the car in front of me for he did a sudden stopped. I was observing the man that he was talking to the other drivers while on the scene. I ask everybody if they are fine and after 2 weeks I receive a letter that some drivers are making a claim, some hired a lawyer and the guy I hit looks like he lives in his car with his son because I saw household stuff in their trunk such as comforter, pillows etc.

I have been with Geico for several years. My premium is paid until June 30, 2015. I just found out that they cancelled my policy as of May 23, 2015 because I did not send them some information they wanted. I never got any letters. When I offered to give them information on phone, they wont take it saying it has to be mailed. They said I will have to drive without insurance until it is reinstated. How can they do this and get away with it. I have no choice but to seek legal help.

I have been Geico for past 7 years and keep on paying premium once every 6 months but recently they charged me 227 extra telling that they extended my premium coverage date without asking me. And, on calculating they had just extended one month and charged 227 extra for a month. I called to the customer service but keep on insisting me that that is due to extension of coverage period. I never requested for extension and just used to update every 6 months. Then now they raised my premium to 578 for every 6 month with minimum coverage at the state of Texas and with 1000 deductible. I was not happy with them then started shopping around and found $200 less for 6 months premium keeping the same coverage. Now, I am feeling like I have been ripped off with Geico for past several months.

I enrolled my cars in Geico's insurance plan. They offered me an "installment" plan but did not tell me that there were additional charges. I got a bill 6 months later for charges unrelated to my car insurance that I DID NOT APPROVE. I felt they pushed me into a plan that they could charge me more for without telling the customers. I spoke with a customer service representative in hopes to rectify the situation but they basically said "sorry for the miscommunication, nothing we can do." And continued to charge me for this. AGAIN, very poor that GEICO would do this to their customers. :(

I experienced a theft and had to change my bank account info. GEICO, as well as other companies I pay online, were contacted the next business day that they needed to change the online bank account they make payment from. The GEICO rep. did not care and said they would charge my account an extra $20 and treat it as a returned check. I froze my bank account on Sunday, reopened at the same bank Monday morning, notified GEICO that same Monday morning which was when they were trying to take out the automatic payment, and got screwed by GEICO as well as the people who broke in my home. Everyone else I contacted regarding the new account was very nice and did not have any additional charges. GEICO really does not care.

I just had a Geico customer service rep hang up on me. This is after asking why my rate had increased so drastically (by more than 50%). He said, "You lost the California Good Driver Discount" because I had gotten a ticket. However, he refused to give me the breakdown. In other words, I was asking for the specific amounts for why it had gone from $1,000 to $1,500. In other words: Comprehensive, collision, etc. He kept cutting me off and saying "Do you want insurance? I've given you the insurance quote." I was politely saying, "I need more information, please." And then he hung up on me.

I had a car break down on a PDX bridge, scary. Geico wouldn't tow my car. I had to pay the tow guy $200. Then my other car breaks down on the side of the hwy and Geico only covered 10 miles for tow and charged me $8 per mile after that when I was only 20 miles from home and had to anticipate a 2hr. wait time! And I have full coverage!!! No tickets, no accidents!!! I pay insurance for what!? OTHER PEOPLE'S ACCIDENTS… GEICO SUCKS. I WILL NEVER GO GEICO. SURE THEY’RE THE CHEAPEST - you get what you pay for.

We have been a long time customer of Geico and was very satisfied until this time when we had our car repaired lately. When we complained about the work the repair shop had done both the Geico Adjuster (**) and the repair shop technician (**) had just been ignoring us for the past month now giving us those promises to no avail. Lately, I was told by the Geico Adjuster that he cannot do anything about it when in FACT the technician had been promising me for a month that he will do something about it. When I told the Geico Adjuster about those promises, he also made a promise to me that he will call me back. Been waiting for the call but no call for a week now. Same thing PROMISES, PROMISES, PROMISES. We are now very dissatisfied.

I have three siblings, we all had similar social security number and similar names. When I registered Geico this year April. They automatically added my information under one of my sibling's account. From their account, it shows my social security number, and license ID number. I called Geico to make sure I have my own insurance, and my insurance is not under theirs. They made sure that I have my own insurance, HOWEVER, my sibling's account still shows my information.

I let my roommate put her monthly Geico insurance charges on my visa card because she doesn't have a credit card. She didn't pay me for her May installment and the payment didn't go through on my visa card. The Geico rep. she spoke with told her that I blocked Geico from taking the payment when that WAS NOT the case. I didn't have enough credit open on my account. This lie from the Geico rep. caused my roommate to become so angry that she physically accosted me. I have now blocked Geico from my account and advise that no one let them have access to their credit card for automatic payments.

Okay, so I get a quote from GEICO and was reasonable. They set up payment plan and down payment. I get my policy and insurance cards in mail. Now, they change my policy without my consent. I think that is against the law, right? You don't make changes to a contract that you already agreed to. Needless to say, the premium went up and made payments higher than originally agreed to. Once this expires, I will be looking for a different insurance company.

On January 1, 2015 a car was going too fast, spun out and struck my house doing $1250 worth of damage. It took me until March to finally reach a settlement figure with Geico as they didn't want to pay what the contractor bill was. I fought and finally got them to agree to $1225. That was March and I signed all the forms and faxed them in. It is now June 1st and I still don't have my money. The claims adjuster will not return my calls and I have left messages on her supervisor's phone and he too will not return my calls. This has been a nightmare. I'm not sure I will ever get my money. I am in law enforcement and based on my own experience and what I have seen over the years, Geico is one of the worst companies to deal with.

I put my adult son on my insurance policy last year but he no longer has a car and has lost his driver's license (suspended) so he is not driving. Meanwhile I must continue to pay $300 a month for him on my GEICO insurance policy because they will not just take him off my policy. I have to prove that his license is no longer suspended - which is ridiculous because it is suspended indefinitely. I have never ever missed a payment and even referred many of my friends to them. I am warning them now of what I am going through. I have never had a problem with dropping a car or driver on any other policy I have ever had. Ludicrous. Don't insure with Geico.

I am taking them to the small claim court and WILL GET every penny back from them!!!

Geico has costed me my small business my job almost cost me my home. All with a now 4 months old baby. They do not honor their premium policies nor the add ons they sale you. My truck was stole and wrecked on 2/2/15. I just got a rental and still fighting for payments to be paid. They sold me 10,000 $$ accessories insurance plan that they won't cover any of the upgrades I had done to my truck. They don't return calls. I have 4 different people I have to call and none of them give me answers. I get text instead of phone calls. Tired of the games. Worst insurance company I've ever had. Well soon I will lose everything from be accused of stealing my own truck to have everything I've worked so hard to get. Taking and losing my small company. I have ptsd and depression and uncontrollable panic attacks. They do not care about their customers just about their money and how they can't get out of paying claims.

On March 15th 2015 my wife and I purchased a brand new 2015 Honda Pilot SE, added it to our current GEICO policy and drove it home, with 6 miles on the odometer when we left. 2 weeks later, we drove the Pilot to FL with our 3 kids to go visit their grandparents and a week after that drove it home... 2 hours from home, I was stopped at a red light, and BAM, rearranged at 45-50 mph by a young woman in a Scion XD!

I have been an auto policy holder for only six (6) months. Within this period, I'm quite satisfied with the premium they charged me. But unfortunately, this renewal period, I accidentally look at my email and found out that after this six month period, they already raised up my premium from $227.00 to $236.00. To my surprise, after six months of coverage, a rate increased at once, didn't even wait for a year to do it! So I called up their billing number and ask about it and I was told about the "rising cost of insurance." What did I do? I told her my son is currently insured with them, too, and his renewal did not change. She said he's due for an increase, too! (What a BS). If that's the case, in my mind, you will lose me & my son as your client. I believe this company is in the business of deceiving/luring people to get their business. I will not recommend this company to friends & family.

I was on the sidewalk riding my bike to work when a van came flying out a Tim Horton drive thru without looking and ran me and my bike over, pinning my left foot under the driver side left wheel. The driver was insured by Geico. At the time my medical coverage had lapsed and only way I could see about my injury, I had to get a referral from my primary doctor due to a change with insurance coverage. I had to wait nearly 6 months and nursing myself back to normal nearly.

On 3/19 we were rear ended by someone who was represented by Geico. She rear ended a car that had 4 people in it. 2 of us had injuries and 2 didn't. One of the injured parties was returning to their country on a specific date. Even after being told that date twice, the claims rep still called for his info AFTER this individual left the country. Additionally, after I settled my claim, one day later another medical bill came in for $200. Prior to submitting my bills I did call and confirm that this was the final bill and was unfortunately given the wrong information from the hospital.

Found better rates on my auto policy and switched to another insurance company and GEICO charged me $91.30 cancellation fee. Will never recommend GEICO to anyone.

My wife's 2007 Softail Deluxe had suffered from wheel damage. We had took it to Snake Harley-Davidson in Twin Falls, ID. The shop in Twin did a great job keeping in contact with me and let me know what was going on with the bike. And that my adjuster wanted to use the damaged tire that was on my wife's 2007 Deluxe. Snake Harley-Davidson would not agree upon using the damaged tire. I should not had to pay this much money for the bike so I had to purchase another tire out of my own pocket.

Called roadside to have my suv which I pay extra for every month for (ERS) from geico. Towed. I HAD It towed to a shop but their price at the shop was not reasonable at all - $3000 to fix a sensor. So a few days later I call geico roadside service to have it towed back home. THEY say no they only provide it one per car breakdown that I have to pay the tow 100 percent out of pocket (they would only tow if the car problem was fixed). I would obviously drive it home if it was fixed and not need a TOW! How is that even ok? So I pay geico extra money every month and can't even get another tow which I feel like I paid for already every month. I'm very angry at geico and their roadside not assisting when needed. Thanks for nothing from your 14 year customer.

Two weeks ago my vehicle was looked at by an adjuster named **. My vehicles rim, wheel, brakes, rotor, tire the whole passenger front side was marred and AAA came out to pick me up. The tow truck driver told me he's seen this type of incident before. He said my caliper pin probably broke off resulting in everything else breaking all on it's own a GM problem, that I should file with my ins company. And it would be covered under comprehensive and my deductible would be about $100. So that was Sat evening on my way to see the fight.

I would never recommend Geico to anyone, the worst customer service I have ever experienced... To Whom It May Concern: I recently had my insurance cancelled with Geico and the way in which it was handled was truly undeserved and without reason. I have paid my premium on time every month, I was also sent a letter stating that because of my clean driving record my insurance was being lowered. Wow, that was great. I left for Italy with my husband on February 3, 2015. I am in Italy until September 15, 2015. I decided to keep the full coverage on my car and I also added another driver so she could start my car and drive it when I was gone to maintain the car. While I am gone the person that is looking after my car is also checking my mail for me and living in my home. Everyday she sends me a photocopy of any important mail that I receive.

Think twice before using Geico as your insurance. My car was hit in a parking lot by a man who provided me with all the necessary paperwork to start a claim. They refuse to cover it saying that **, the individual who hit me, has not confirmed the accident therefore the claim is denied. I have a copy of his driver's license and insurance that ** provided and I made a copy. Is it my fault that ** will not contact them? Maybe they should have a better system of contacting their policy holders. Just beware Geico will do anything to get out of paying.

My car was vandalized & the perp had Geico - so did I. I filed a claim on the spot. They wanted to use my insurance. I said no. I was violated twice. Recently I asked for an extension to pay my insurance - they cancelled my coverage. I reinstated insurance & then cancelled them

A Geico insured vehicle rolled on highway 277 between Del Rio and Sonora, TX and did damage to my property. It damaged approximately 150ft of ranch fence, 3 mature hardwood trees, left a lot of trash and allowed the escape and death of 3 exotic animals that we depend onto make a living. No one from the law enforcement, the driver or vehicle owner ever tried to contact us about the property damages. It took us a month to get a police report to find out who had the insurance and the accident.

I backed into a tiny pole and did pretty minimal damage to my car. I have insurance with Geico and made a claim and was recommended to go through Geico Auto Express for the repairs. I told them I was leaving for the beach in about 12 days and that I needed it before then and I wasn't able to afford a rental. They assured me my car would be done within 5 business days or basically a full week.

Another Geico policy-holder wrecked my parked vehicle. Police were called and I immediately reported the accident to Geico and provided the policy number to the other party and also provided the accident report. 4 days later, nothing has been done. Geico states that they have been unable to reach the other party as their phone is disconnected and that I have to wait 8 days before Geico does anything.

Worst company ever. I was starting a new policy agreed for them to take money out my account on Thursday when my pay check went in, but instead they took money day before at midnight and now I'm stuck with overdraft fee. So I canceled it due to your horrible service and now have to wait 5-10 business days to get my money back. That's how you lose customers!

My husband is insured with GEICO & around 4/09 had to file claim. Because the adjuster assigned to his case didn't get response to an email that had been sent to another CSR working on the case, the adjuster only paid for 17 days rental instead of the 19 we HAD TO HAVE during repairs; which wouldn't have been found out about had I not been viewing charges to my $300 credit card showing charge of $44.97 from Enterprise. This caused me some unnecessary issues & has left a BAD TASTE in my mouth when I hear the name GEICO. I will definitely tell friends to stay away from the company & if already with, watch their backs for stabbings. Having been covering America for a very long time, I wouldn't have thought a reputable company to stoop SO LOW.

The contract I signed for auto insurance said I'll be paying $500 for car insurance then you guys charge my bank account 760?!?! Overcharged me after I canceled you guys which I owe you nothing and you still charged me. I disputed the charge with my bank.

About two months ago, I tried to file a glass claim for a stone hit on my windshield. I was told when I took out the policy three years ago that stone hits would be covered under this part of my policy and not processed the same way a broken window glass claim would be processed. Lo and behold, when I tried to file a claim for a stone-hit-damaged windshield, this company tried to bill be $500 to complete a $100 windshield replacement and even before I tried to begin the process and quite a while before these sleazebags tried to gouge me for $500 to complete a $100 repair, wouldn't even speak to me about the claim before trying to complete the classic "upsell you on a thousand bucks worth of crap you don't need and will probably never even bother using" insurance spiel.

I had a fender bender going 5 miles an hour. I had a few scratches on my front bumper. The 2008 Altima had a lot of damage on the bumper that was impossible for me to have caused that kind of damage. I informed geico, the man was trying to milk the situation and I requested before any money or damage was repaired to contact me. Well that did not happen, they dished out 3k. I have not had a ticket or accident in 15 years. Since I am the policy holder my wishes should have been acknowledged. I have know Geico to deny claims because of minimum damage.

Ok. My daughter sitting in her brand new car in Connecticut highway traffic April 28, 2015 and gets rear-ended by a guy insured by GEICO. State police gives the GEICO-insured a ticket for traveling too closely. State police trooper stated GEICO-insured went under my daughter's new car. Ford dealer estimated $5,500 damage.

Ready to explode. Hit a pothole a few weeks ago where it destroyed a New Michelin Tire only a couple of months old on my car. I took care of it out of my pocket. No problem. Well while reading on the net I saw where Pothole damage could be covered under your States Insurance. Well I looked that up and being it happened on a local road I guess I am out of luck. So yesterday I decided to contact my Geico insurance Representative to see if it is covered under my Comprehensive insurance where I have a 100 Deductible. I call Geico and I was assured it was covered under Comp but was told if there was any other damage on the body of the car or chassis the rest would fall under Collision. I told the Geico Representative that there wasn't any other damage just the tire. Luckily the Aluminum rim wasn't touched. Well she sets up a meeting for me to go out and see the Geico Claims Adjuster this morning about a 20 mile round trip.

My wife and I were shopping for a car for my senior daughter who had just signs a scholarship for track to college. We called Geico to see what the rate would be if we added another car and make her the primary driver. Geico informed my wife that our rate was going to go up by $250 per month if we added a car or not because my daughter had had a wreck on the very first day she ever drove, almost 3 years prior. They said they had made the mistake but that regardless the rate was going up. So out of the blue, by making a phone call my insurance rate doubled almost.

A few days ago my fiancée and I called GEICO in regards to car insurance. I was told I would be paying $241 a month - Ok, that was fine. He went as far as to say we should ignore the first sets of paperwork that comes in the mail which shows a higher amount. Why give false and incorrect information in order for someone to take insurance with you guys. My next step will be reporting you guys to the Better Business Bureau.

By far the worst insurance company I have dealt with. I got into an accident and the assessor and the customer service rep were telling me conflicting information. No one from the company went out to investigate or take pictures...just, "Well, from both statements, it sounds like you're at fault so we're taking full liability." Simple as that. No effort whatsoever to try and investigate.

I'm a customer for over 8yrs with no tickets and no accidents. I son backs in to a pole at his college and they jack the rate up almost 100.00 dollars a month. When I call in and ask why the Geico representative has the nerve to remind me if I change insurance company the accident will go up for the next 3 yrs. The auto insurance really needs to be regulated from price gouging just because they can. Nice article...I can see that happening. https://www.consumeraffairs.com/news/auto-insurers-gouge-lower-income-safe-drivers-study-finds-012615.html.

So I was shopping for a new auto insurance. Geico seems ok at first. I answered all their questions about the car, the house, the driving background. They gave me an ok, not too expensive but not cheap either. Being a good driver for more than 5 years with NO incident I was shocked to see the high rate. But ok I was willing to pay a little higher to go with a big company like them. The rate was locked in, credit card info was exchanged and letters were sent out. I was good to go. I even created an account and confirmed the rate. This was all done with a LIVE REPRESENTATIVE. 3 days later I got an email from them saying that after the underwriter looked at my ENTIRE DRIVING RECORD they will increase the rate by couple hundreds dollars. Their question when trying to get me sign up with them was about any driving incident in the PAST 5 YEARS. I got dinged up one time when I was a young stupid college kid, but that was 7 YEARS AGO.

I have had Geico car insurance for about 15 years now. I have been very satisfied. I had some claims years ago and they were all handled efficiently. More recently I have had to use the Roadside service and those also was handled efficiently. I am also real pleased that they always ask if I am in a safe place before proceeding to call a towing company.

We are not insured by Geico, but the other party is. Our car - a 2004 Taurus - was parked in front of our house. The other insured creamed the side of our car. The adjuster called us within hours and began the processes; it was declared a total. We were quite concerned that our highly revered car would be worth zip (we did our research). The agent came out in a timely manner to handle the car so it would not be cited as derelict. It was quickly towed and we got a check for over twice the book value of the car! I will begin research to convert to Geico!

We have had GEICO auto insurance for over 20 years and an umbrella policy for over 12 years. We called GEICO to increase our umbrella policy and my wife casually mentioned that we have a separate unit on our property that we rent on Airbnb. The GEICO rep rudely told us that they are immediately canceling our umbrella policy, this despite the fact that Airbnb provides separate property damage coverage of $1M. We asked for a manager to call us back and explain. So far we have not received the promised call back. In the meantime we were told a letter of termination is being sent to us. This is not the way you treat a loyal customer of 20+ years. We will shop for another auto insurance provider and get our umbrella policy elsewhere.

After initiating insurance with Geico, with a paperless account and auto payment, I was supposed sent a letter in the US Mail asking for explanation on a previous accident. This letter was never received, nor was an email with the letter sent, again, to a "paperless" account. After seeing that no monthly payment was removed from my checking account this month, I log into my online account to find out the status of my account. After going through the automated system I was told that my account was up to date. I almost hung up, but decided that things didn't seem right and asked for a representative. I discovered from the representative that my policy was not renewed, for failure to respond to the previous form which I never received. Supposedly they re-sent the form, again through the US Mail, on a "paperless" account without sending any notification through email.

Been with insurance for over 13 year. In 2011 lost control on black ice and damage $2000 worth of repair. File claim in 2013. Another incident then 2015 they drop us. Well we got insurance for protection. During 7 year no accident. They didn't complain but after more than 2 accident they drop us. That not fair.

I got into a car accident back in September of 2014. At no fault of mine, I got rear-ended by another vehicle. Unfortunately, my arm was damaged and resulted in having to get surgery. I had to be out of work for a couple of months. I pay a monthly premium to Geico for a certain coverage which includes coverage for loss of earnings, health services, etc. Geico has treated me with nothing but disrespect. All of my loss earning checks were late. Everytime I called them about it, they all gave me the run around telling me different stories. My claim adjuster was changed 3 times. Even the supervisors were no help at all. I had to go back to work before my time because they were very inconsistent with the checks. They send me appointments to see their so-called doctors on a certain day, and the letter was written and sent out a couple of days after the actual appointment.

Very very angry at GEICO and their ** policies! I was covered under family insurance for 5 years and was looking to get my own insurance. Called them in December and got a quote for $160/month. Called in March, I got $170/month. When I called while buying my car at the dealership, they increased the cost to give me a $270/ month rate!!! I went online to get a new driver price quote which was $141/month!!! When I call, they give me different story every time! ** reasons and excuses to give me such a high rate!!! Common GEICO get your act together or your GECKO will be run over by one of our cars!!!

We cancelled Geico because Progressive offered us a better deal. Geico acknowledged that they owed us a refund. Then several days later they took over $90 on account we have specifically for bills. We only keep enough in this account to cover our bills in order to protect ourselves from fraud. This caused us overdraft fees. We called to complain and Geico said that they would refund us. We asked how long, they said a week or more because it's up to our financial institution. We asked them to cover our overdraft fees. They said that's a whole different set of paperwork we have to fill out. I then called my financial institution and found that Geico lied. My credit union said they will refund me the moment that Geico returns our money. We called Geico to complain again and they told us in a very condescending manner, "we have already explained to you, this will take up to a week and a half. There is nothing that can speed this up."

My husband ** got into an accident. The other was at fault but he was lying about it. Didn't take the time to really do an investigation. Where the accident happened there is camera to prove that my husband wasn't at fault. We leaving this company.

We carried GEICO for about 5 years - while we lived in a neighborhood with home ranging from $200,000.00 to $350,000.00. We got a good deal on our auto insurance. Then we moved to a neighborhood with homes in the $100,000.00 range. Immediately GEICO red-lined us by raising our six-month premium by almost $100.00. Though our new home costs a lot less than where we had been living, everything else remains the same. In our new location, less than 10 minutes from where we lived before, we have the same exact situation: two off-street parking places, on a cul-de-sac, with the same two drivers who have the same driving record as before.

I'm very disappointed in Geico services, and how Geico do things now, I've been lied to time and time over again. Since the accident, it's been a month since I've seen my truck since the accident... however not knowing that I would be a victim of SWAP AND BAIT... BECAUSE all of the repairs have not had been met... They treated my truck like it was a piece of CRAP, THE BODY WORK was horrible, the paint is bad, hood is not straight, bumper used parts from a JUNKYARD... AND YES, I HAVE PROOF TO BACK UP WHAT IM SAYING...

My children and I were leaving from the gas station and there was a vehicle in front of us. All of a sudden the vehicle put the reverse lights on and I beep my horn numerous times to try and stop the wreck, but the vehicle in front of us continued to reverse and bang. I called the police and no police report because he said that it was not a lot of damage and it was night so you couldn't see all of the damage, only a exchange form. Also we went to get examined at the hospital the same day and there was minor injuries, but also emotional distress. I called and filed a claim the following day on the at-fault vehicle. I had to call the adjuster and she recorded my statement of what happened. She went from being cordial to being offensive, insinuating things and misjudging me. Bringing up things that had nothing to do with the accident. I'm a good mom and a good person and it was wrong for a stranger to misjudge me that way.

On January 15 2015 I picked up my car which is a 1978 Ferrari from auto shop. I had smoked and had some new catalytic converters replaced. I left the shop which is about 40 miles from my home. When I got in town I stopped at a store and smelt something burning. When I went to the back of my vehicle the rear bumper was melting as well as my rear tail lights. I could see that the exhaust guards paint had burned off. I called Geico and they had my vehicle towed to a local shop.

I renewed my insurance plan with Geico and my insurance had jumped $60. I called for help and the representative hung up on me and when I called back because I had got into a small fender bender they jumped my insurance payment up $60, then offered a discount of only $17 a month if I go and PSI for a driver's course. I am very unsatisfied with this insurance.

My car and two others were hit while parked on the street. My car was completely demolished. Had to have it towed to a garage to get it off the street. It's been six months now and Geico still hasn't settled the claim. It's my only car and I can't get another one until I'm paid. Also the garage is charging 50.00 A day for storage. But Geico has yet to do anything about moving it. Now they're telling me that there's not enough insurance to cover the car.

Took out a policy for non-owners auto insurance - initially called just for information, but got pressured into buying a plan right there on the phone. It cost more than insurance when I actually had a car covered through them - but because they're the only company locally that offer the service, I guess they can get away with charging more. Terrible service - they continued to charge me for coverage after I cancelled, and sent collections after me. Won't recommend, or use them in the future. Huge rip-off.

I switched from State Farm to Geico in Feb 2015 because I was assured I would get the same coverage for less. I trusted Geico and took the policy. I was the victim of a hit & run in April 2015 and when I called Geico I was told I don't have Collision.

I have GEICO auto insurance quite a while and never noticed their premium adjustments due to payment directly from my checking account, and recently just removed my one car from the policy and only car left old 2000 model for liability cost for yearly goes to $1065.00 - can you believe living in Long Island, NY? This is totally jack up pricing, like we are couple of aged 55 plus and additional driver above 25 year old. I think GEICO is becoming another giant company to not care about there customer and kind of attitude my way or highway. My suggestion to people who are looking for better insurance, don't go for GEICO, shop around and you will find better insurance. And first six months, they quote you lower price and then they will increase your premium with all kind of Sicily objection and laws you haven't heard before. There is no business ethics applied at GEICO and GOD bless America.

I was in an accident where a ten ton wall fell on me and almost killed me. I couldn't drive, so I had the truck I drove put in storage. I told the geico rep this and they were supposed to give me a discounted rate. Four months later, today I just found out the rep forgot to list it as in storage. So now they are saying they can't do anything for me, just from today. This means I lost over 240$ in money owed back to me! Don't use this company, they are liars and thieves. Horrible customer service and a disgusting excuse for an American business. Absolutely awful.

I called to inquire about Geico Roadside Assistance. I asked for basic information about the service, the towing mileage that is covered, and the location restriction(s) of where the vehicle would be towed from the point of inoperability. The first person couldn't answer my questions so he forwarded me to another person. This person wanted to send me back to the first person but I advised her that I was just sent to her because he didn't know the information. She finally asked me a couple questions and gave me some limited information about where the vehicle would be towed. She never told me about any mileage restrictions. She also kept asking me if I wanted to add the service. I told her that I wanted more information before making that decision. I was finally told that a vehicle would be towed to the nearest repair facility. She also quoted me a price that was three times the price on their website if you sign into your account.

On Geico's website it says that "in the event my car is totaled: With GEICO, all is not lost. It's never fun to have your car totaled, but you can at least take comfort in the silver lining of GEICO coverage. If your policy covers a total loss, GEICO will: Pay the actual cash value of the vehicle (plus applicable state fees and taxes) less any deductible. Take ownership of the vehicle. We transfer the title into our name, and then sell the vehicle to a salvage buyer (or you may keep the vehicle yourself see below for details). Actual Cash Value - the fair market value of property; technically, replacement cost less depreciation. Depreciation - the decrease in value of any property due to wear, tear, and/or time. Generally, depreciation is not an insurable loss."

Twice Geico has cancelled my coverage because an auto payment was refused by my bank. For years, I understood that auto pay was coming directly from my checking account, but instead it was being withdrawn through my VISA ATM card. My VISA ATM card was hacked this February so I cancelled and replaced with a new one. I did not notify GEICO because I believed the payments were NOT being made through my ATM account.

Evidently geico is allowed to cancel your full coverage and remove your lien holder from your policy. Even with their statement "Geico requires full coverage for insurance with lien holder" they still remove it. Now I have a messed up car from weather and they refuse to pay claim. Even supervisor was no help. I am canceling ALL policies with them.

I just open my auto policy with Geico. I asked for a payment extension which they were willing to give me up to two weeks but I actually wasn't getting paid until 5 days after. They weren't able to give me that 5 day extension so I will have to have my policy cancel then pay another downpayment plus what I owe just to get covered. I argued with their supervision because it was foolish to pay for a new downpayment when I only asked for 5 days more. It's clear all they care about is money than their customers. I won't be returning with them.

I was rear ended 2 weeks ago and still have not been able to get medical treatment for injuries suffered from the accident with assurance that they'd be getting the bill, not me. This is of course after they took 100% fault for the accident. I've been clear cordial to this point but now I've lost my tolerance and am seeking help from a law firm dealing with this sort of thing.

For 150$ claim they increase my premium. When submit my claim they said comprehensive then they changed to collision. Again I called GEICO to cancel my claim. They said, "We won't do any changes in premium" but they did..... I hate insurance policy in this country.... Worst less.... Stealing...

I'm not with Geico anymore and I'm thinking of going back. I switched bc family works at allstate. Geico paid all of my claims in a timely matter. My daughter almost died in a car accident, they were kind and compassionate. The accident ended up her fault and there was a death in another car. We were never treated poorly. I could cry just reliving that nightmare but when I look back my agent was so understanding and they gave us excellent lawyers. I only switched to try and save money and the convenience of family working for another. I need to go back to geico.

A GEICO client slammed into the back of my vehicle. Both the client and GEICO have acknowledged that the client is the at fault party. At first the claim process was straightforward, customer friendly and professional. And then I began to inquire about the process for compensation for devalue on the vehicle. I have been given the run around by the adjuster and by GEICO representatives. The department that handles the devalue part of the insurance claim is apparently a super secret department that no one seems to have a number for and I certainly am not permitted to speak to in person. I've been told for over two weeks to expect a call from the super secret devalue department within 48 hours. Nothing.

Today I am dishearten to learn after having GEICO insurance for so many years that I have been totally deceived, ripped off and coerce by the representative that know nothing about what they are selling to potential customers. Whomever teaches these Customer Service Representatives to sell people DECEPTION as such, I have to say they are great in doing so! I believe it comes from the Shareholders who know how to play with words and get away in deceiving people like myself, surely there are others out there in my same situation! I fell prey to all their hype.

Seven months ago my car was T-boned by a driver insured with Geico. I am still waiting for a settlement from Geico. My car was totaled, I was taken to the hospital trauma unit with injuries. The driver was cited and plead guilty to careless driving and driving without a license. Both the police and court found him at fault and Geico continues to say I was 40% at fault and refuses to cover my losses or hospital/doctor costs! Because I have Medicare, Medicare has had to pick up my medical bills. How does Buffet make his billions? By putting the screws to the little guy. Stay tuned. I will update monthly.

Totally misquoted pricing over the phone then when statements come in price was definitely more. I spoke with three different people, ** in Dallas was very nice and said that he noticed the problem and would need assistance to correct the problem. He would call me back in 10 minutes. After 21 hours and no return call, I called and was told by a lady in Iowa that everything was correct. She told me this after looking at my account for 10-15 seconds. Very hateful and rude employee. She asked no details, just told me my account was correct. I ask to speak to her supervisor and finally I spoke with ** in Iowa, who acknowledge one error but not the larger issue. I suggested the Bait and Switch tactics and it really ticked him off.

Geico should be ashamed of itself. Taking advantage of the weak and using its millions to ruin people lives. I had an accident one week after I paid over one thousand dollars for the coverage. They sent an adjuster out who said since I had no proof of the date the non-traffic accident occurred, I'd be charged with extortion should I pursue the claim. So I withdrew the claim, only then to find out I was turned into the DA's Office, and now there's a warrant out for my arrest. I have never been involve with the legal system in a criminal way. I am over 60 years of age and for the first time in my life I'm getting ready to go to jail for an underhanded process. Geico Adjuster saying if I drop the claim they would not pursue criminal charges. I drop the claim now there's a warrant for my arrest. It's a money racket. Do you know how much it cost for an attorney in these types of cases. Geico should not be able to ruin people's lives like this.

#Geico Hands down the worst company ever. I had my car stolen, totaled and recovered on 12/6/14. They have made me feel like I was the one who did it. They blamed my bf and my family. I have jumped through hoops to get my claim paid. I am a disabled (MS) 48 yr. old and I need my car to get to my doc appts. They just don't care. Beware, I have read the same stories over and over about how horrible this company is. Also, ** (claim adjuster) has been nothing but condescending and rude in every conversation that I had with her. Well after stringing me along for almost 5 months they decided that they denied my claim. #Geico can not get up $4000.00 to pay my claim but they can support hate monger Rush Limbaugh.

I call to get a quote from Geico and get asked a million and one ?'s that Do Not pertain in any way with insurance! My highest level of education? I am sorry but how is this even remotely related... I guess a College degree says your smart enough to drive. HAHa... Do I belong to any organizations? We are military and that was already stated but when you're asking me sororities and etc. Really??? And I just don't get why the hell you need to pull my credit score! Call my current insurance company who can tell you I pay on time every time.

I got ran into at an intersection by a speeding driver running a red light. They say the Police Crash Report is not admissible in their Florida kangaroo court. The other driver was cited for negligence; I was not cited for anything. Geico has allowed them to sue me because we had a $100,000 liability insurance coverage. The other driver did not have her daughter seat-belted in. Speeding, running a red light, daughter not belted in- wouldn't that just about constitute criminal negligence? The other insurance is Government Employees Insurance Company- guess what: the same company. Do the Florida courts not recognize any conflict of interest in this?

I had been a customer with Geico for a year with no problems until 10/22/2014 - I was involved in an auto accident. Geico took my payment for that month but denied me any coverage for the accident stating that the payment I had just made for October 2014 (after the accident) was the actual payment for November 2014. So I now have a suspended license for non coverage. I lost my job. I have 4 kids and my youngest is sick, he has kidney problems and I can't even arrange his treatments. I'm afraid I will have to let my children go live with their father because of Geico. Advance to anyone thinking of going with Geico please be cautious.

No claims, accidents, traffic violations, AZ, 2004 well-maintained vehicle low annual miles personal use. Geico aware I am ID Theft and Fraud victim of Farmers Insurance company and three of their insured policy holders in MT suffering adverse consequences from their occurrences threefold affecting my credit, rates, further victimized by GEICO informed of my plight. GEICO targets segment of certain individuals unfairly with disproportionate rate increases, taking advantage in a discriminatory manner and fashion with unfair business practices, because they can. I am informed, which places undue financial burden on disadvantaged, at risk, and low income people with good driving records that need to purchase autos for transportation especially in targeted zip code areas.

Multiple policies, multiple claims, and Geico has been like having a rich Uncle. Two different fraud attempts by other drivers, and Geico shut that ** down. Didn't just hire lawyers, hired some of the best private sector lawyers in the area and regulated. Fast, not fuss claims. When I call, it's handled, no further intervention from me. Simply superb. I have them for all my cars and bikes.

I experienced a car accident involving multiple vehicles on a highway; a traumatic experience on its own. I filed a claim with Geico and consequently was assigned to **, the liability adjuster. It had been over one month and I have been spoken to rudely with intolerance each time I interact with Ms. **. She has informed me I am "one thousandths of Geico customers", that I am "not important" and that she'll "get to my claim" when she can because she's "very busy". Since I've never had an accident before I am not versed in the process and I have many questions about how claims are processed and how liability is handled. I've asked for a decent adjuster or just a decent point person so that I can have my needs met. This was refused and I was told that I have to work with her.

We had a teen boy back up into our vehicle and cause over $1,000 damage. Seemed like GEICO was willing to provide some service at first but when the other party wouldn't provide their insurance information, now it is in our hands to pay a $500 deductible for an accident that we were not at fault. I requested another agent or manager's help in this case but to this date, I have received no telephone calls or any other correspondence. We have been customers for 20 years!!

Moved five miles north and GEICO raise my insurance by double. Worst customer service. Ask why it went up couldn't get any rhyme or reason. Manager hasn't called me. If you need to make a claim be ready for a month and a half run around if not longer and GEICO tries to use the cheapest parts they can find and doesn't need to be OEM or original parts. Just do yourself a favor and go with someone else.

Case # ** happen November of 2013. Parked in a lot at a restaurant my car was rubbed by another insured person. I lost a sale to my vehicle due to wrong posting to CARFAX that car was in a wreck by insurance company. Need help.

I was driving our H3 Hummer, I was backing very slowly out of my parking space when I felt someone pounding in my back window... I pulled forward and got out. A woman started screaming at me saying, "Why don't you watch where you're going? Didn't you hear me yelling at you to stop?" I said no I didn't, I'm hard of hearing. I said, "Did I hit you? I didn't feel anything!!" And she pointed to a spot on the lower edge of the passenger door. I then called Geico to tell them about the accident. When finished I got out of vehicle and decided to take a picture... as I examined the damage I realized that no part of the hummer was low enough to have hit her car or caused the damage on her door. I immediately called Geico and told them it was a bogus accident claim. Geico took my info and assured me that the Geico rep would know if it was bogus or not! I told them to have the rep call me before talking to the other party.

GEICO Services (If its possible to call it as Services).: Fraudulent Company... The only thing I can say to anybody who want to do any business with GEICO. I have a full Coverage Auto Policy with GEICO since 2/1/2015 at Utah. My daughter just graduated her Masters Program and got Job in Los Angeles, California. On February 20, 2015 while she parked car on a road in residential area of Los Angeles car was smashed on driver's side. She Immediately Reported GEICO and requested police report. The only things GEICO done since that for almost a month) was continuous assessments and reassessments of damages and refuse to pay for car repair. The argument was that they think that car was in motion during accident. Any evidences and interviews of peoples witnesses accident completely ignored as well as Full Coverage Insurance Policies.

This review is based on an auto claim. Geico wants to install non-original parts on my vehicle. Manufacturer recommends not to install these kind of parts, because air bag would deploy later in a possible accident. Especially on structural parts. Geico only cares about the money, it's without a doubt the worst company in the country.

On 1 Feb 2015, in an incident of road rage, a local businessman damaged my vehicle in a gas station parking lot, shortly after pulling into the parking lot. It was caught on security camera. I also got photo and video as I approached and asked why he damaged my car. He proceeded to scream obscenities and flee the scene. 7 min later I informed Geico. They said they would immediately press the other drivers insurance so we can get this resolved.

I have call and spoke to six different rude reps and no one can help. The service is awful. Operation controls of RI is showing in their system a debt that I owe and when I called Geico they confirmed no debt is owed but they refuse to email or mail me out a confirmation letter confirming no debt is owed by me so I can give that to operation control in RI. IF I DONT OWE YOU WHY DON’T YOU CONFIRM THAT VIA MAIL BUT IF I DID YOU WOULD BE HUNTING ME DOWN LIKE A WILD BOAR!!!! DO EVER DO BUSINESS WITH GEICO. STICK TO THE SMALL COMPANIES AT LEAST THEY WILL HELP EVEN IF YOU PAY A LITTLE MORE A MONTH. UNHAPPY.

I have been driving for 6 years and have had no accidents and no tickets. I recently got in my first accident and had a claim totaling $1200.. that's it. You would think it wouldn't affect my insurance much right? WRONG. I got my car fixed and sold it. I went to get a new car and my insurance went from $55 to $300 all because of the fender bender. We tried a quote without an accident and it was $90.. that's a big difference from ONE SMALL ACCIDENT. Very disappointed.

Last month GEICO took $170 more than my policy requires. They added my niece to my policy without permission from anyone (she has a policy with another company) because they got information about her from the DMV. DO NOT give them access to draw money directly from your account!!! I will have to fight this in court, after getting insurance with an honest company, although the bank said they would help.

I was in a policy with my roommate and wanted to get off. I need to jump loops to get off. They asked me to give them proof. I have valid ID so I did. They told me that I can't use my ID to show proof that am not in Florida when my ID is from New York. They say “give proof with renters agreement” and I don't live by myself so how can I do it. They’re ridiculous. Now how will I get off? I live with my mom so are they forcing me to get insurance so they can take me off his policy? I don’t recommend Geico- they’re really hard to deal with and tries to suck you in to get their insurance.

Dropped after adding same-sex spouse - After adding my partner to my insurance as my spouse, we got dropped from Geico insurance right after adding him as my spouse. I have been with Geico for 7+ years. I will be passing this onto family, friends, FB, Twitter, also will be contacting the news.

Previously in February, I contacted Geico about getting some new car insurance started with them. I had a policy about two years ago with them and for some unforeseen circumstances, I had lost my insurance due to nonpayment. I owed them $830. When I called and talked to to female agents, they both took my information and quoted me a $270 policy. They tried very hard to get me to pay my balance. I said I would like to start new insurance when I got all my funds together and would pay off the previous balance.

My car was stolen months ago and I have had a horrible experience with incompetent Geico staff. It is not that they denied the claim, they just could not or would do their job to get the claim paid. I had to call and figure out how they could get the police report released to them. That took hours. Then I too spend more than an hour explaining why the car was in the name of our LLC and arguing with them about our inability to get the Secretary of State to provide proof it. Had to send more and more documents, more delays. You would swear this was the first time they had ever processed a claim with a company. We now are going on 3 months of car rental now, and lost wages having to wait for UPS to deliver a check that they forgot to send out, then there was bad weather, and now a check finally sent to me was written out the wrong person!

I was driving home about 9 pm. A truck turned left in front of me and my new truck was totaled. The air bag deployed. I couldn't get out of my door because the corner of his truck hit the front center of mine. My truck spun his and we ended up right next to each other. The nightmare is just beginning. Geico told me I better hurry up and settle the property damage because the rental car was eating into my settlement because the insured only had 30k of coverage. They were very difficult and very cheap. So far I have had $7000 in medical bills. Geico wants to settle the medical for $8000. Anyone who know anything about this knows that is ridiculous. So it looks like we are going to court. Stay away from Geico. While they are being cheap, the lawsuit comes back to the driver.

I live paycheck to paycheck and have a very tight budget. I notice my account was over drawn because of GEICO. I called to inquire and they said that they didn't have a way to credit back my money once it's taken. I tried to dispute at my bank but since it was a billing issue there was nothing they could do. So I called back to GEICO informed them again that both the GEICO app and the agent I spoke to said a payment would be taken out on March 23rd. They said all I could do to get a credit is cancel my account so I said fine.

In January 2015 I called for my 15 minute (could save me $) quote and lo and behold, it was TOO GOOD TO BE TRUE! I was going to go from $425/month to $275 for our 3 vehicles. So I couldn't wait. The 'licensed agent' said I'd receive an app in the mail for the underwriter to approve but with a check of our drivers' licenses and my BANK ROUTING AND ACCOUNT #. I was assured all would be ready to switch within a week or two. Fast forward -- I sent the detailed application giving all vehicle VINs and drivers' license #'s and copies of the current policies' declaration pages.

I was with GEICO for over 5 years and had fairly good service from them, even when dealing with claims. Recently though, my insurance was cancelled because my payment didn't go through with my bank. Since it was past my cancellation date when the payment was returned, GEICO cancelled my insurance with no notice to me. As a matter of fact, I received notification of when my next payment was due like usual.

My nephew was stopped at a red light, when light turned green he proceeded. Geico's insured ran a yellow turned red light and hit him on his driver's side. Police report states she went thru a yellow light. Geico refuses to in any way pay to have his car repaired... My nephew takes care of my 92 yr old mother - he lives with her, takes her to Dr. gets her prescriptions and does her grocery shopping.. I can not help as I'm going thru chemo myself.. It's a shame that Geico feels as though Mr ** should wait on green light to make sure no one is coming or running a yellow red light. I was in the insurance field for 15 yrs and never heard of such a thing.. Am gonna pursue this with the insurance commissioner and small claims court. He DID NOTHING WRONG.. GEICO IS NOT THE COMPANY TO INSURE WITH....

Contacted GEICO to see if there was any way that I could get a lower rate. The Rep. that answered my call was **! Instead of helping me to find any additional ways to lower my rates, she stated that I was subject to have my rates to increase due to the fact that I had updated my residential address. Without any explanation as to why this would constitute a rate change, simply stated she could not provide me with an answer. This GEICO Rep. remove my mailing address (listed), that had not changed, without my knowledge. When I attempted to make a payment several days later with a different GEICO Rep. I was told to ignore the bill that I had been sent and include a $81.00 increase. I received NO NOTIFICATION IN THE MAIL. I WILL CANCEL GEICO AFTER AS 12 year member!!!

We bought a home last year and also got some new credit accounts to do home repair. Our first year policy was 556.00 a year. This year it went to 1686.00 a year. We have had no claims and payments were escrowed. The reason they say is b/c they re-ran our credit score and it dropped. So they tripled it. I asked them to pull the report and see that everything was paid on time and as everyone knows the first few years after you purchase big items your credit score takes a big hit. They refused and said they go by the numbers and not what's on it. And they said they run it every year not like other companies and run it every three or only when a claim is made. So be aware of this scam, they quote you low only to raise should something like your fico drops. I feel like it's a scam only to get your business.

Removing deceased husband from policy - My monthly payment went up $31.00 even though the 2001 Honda Passport is going from being driven 12000 miles to less than 3000, maybe even less but that's the lowest mileage GEICO had.

In May, 2015 a GEICO insured driver collided into my vehicle while Idling on an entrance ramp. The adjuster said because the driver was not listed on the policy, a confirmation of permission must be obtained from the actual insured. Three months later, the GEICO representative continued to CALL a phone number with a recording stating the phone would NOT be monitored. While an amount of $1500 was issued for inconvenience, and an MRI cost of $250.00 which was not affordable otherwise, the initial bill to Cobb General Hospital, and other costs are not paid. Eighteen pages of faxed material sent and received by GEICO, still remain unpaid.

I want to start by saying that if you are insured with GEICO, you do not have an agent. You have to deal with a claims management company, American Claims Management - they have offices in CA and FL. If you can get someone to answer your phone call you should consider yourself lucky. If you can get someone to return your emails or phone calls that is amazing. Horrible Customer Service.

Buyer Beware! You will pay for full coverage and you WILL not be covered. This company is fraudulent in business practices and ethics. The money you think you are saving you will definitely suffer in the lack of coverage they do not provide. Look elsewhere.

My husband was rear ended standing still at a light. Hit so hard he was severely for life injured. The car he drove was totaled at scene. Driver admitted 100% fault... Hit so hard police report shows his car damaged 3 other cars in front of him. As GEICO paid for his immediate consistent medical care which bills every week consume to a mountain too. My husband could not work no more.. He enjoyed his kids.. Loved them more than anything. Took them everywhere. They lived spending their time with him. I left my job to help him. I loved my job... I did not quit. Then 2 months later... after only getting little money each week for PIP insurance lost wages. But we were not asking for the world so we shut up.

Firstly, I had a lady rear-end the side of my vehicle. Geico ONLY requested photos of the damage. Not once did they send someone out to inspect the damage. I got told that they couldn't tell from photos if it was my fault or hers. Well of not, you can't tell everything from a picture. Luckily, the lady's insurance company came out and saw that it was her fault and I didn't have to pay anything out of pocket to fix the damage. SECONDLY, their website states that if your glass needs repaired then the deductible can be waived. This is a LIE!! Spoke with an attitude of a lady who barely wanted to listen to what I had to say and she said no matter what deductible would have to be paid, but because a windshield can be replaced for less than the $500 deductible then I would have to pay out of pocket. Now, here I am asking myself "why do I even have full coverage with Geico?" Because they do not provide any sort of relief or help at all.

I filed a claim on 2/6/2015 because I was coming from work in Goochland and a deer ran into the road and I swerve to avoid hitting the deer and side swipe a tree on the passenger side of my truck which left my car with a dent on the fender and my mirror came off and some other minor damages. I call and file my claim and because I didn't need to call the police my claim went under investigation. They told me I need phone records as if I killed someone. They ask me personal questions like who do I live with, where do I work and some other dumb question.

I had a perfect driving record for over 20 years when I got into my first accident. The Sheriff agreed that it was a weather related accident, but I was technically at fault because my car spun out and hit two other cars. I called GEICO the next morning. My insurance policy was near its expiration so they renewed my policy and took my payment. Then I was transferred to the claims adjuster and everything went wrong. I was told that I didn't have insurance because I missed a payment in October of the previous year. I pay my insurance in full or a few months at a time so I knew this was some sort of error on their end.

Everyone that is trying to deal with GEICO should know that the company digs in your credit report without your knowledge or permission.This is what happened to me and I protested it. I am yet to get an explanation from the company.

For some reason I have to call for my vehicle insurance card!! I have 2 cars insured with your company, my payments are automatically taken out from my account every month, I'm always on time! But, why isn't my insurance cards sent to me??? And my registration and safety check is due!!! I feel they're not doing their job and I will be looking for another insurance company!!!! This is like the 3rd time within 6 months!!!

Being with State Farm for 25 years, I was spoiled by the level of service they provided. Recently, I was in a accident that was clearly the fault of the other person. They admitted it and the witnesses agreed. Despite that, Geico did absolutely nothing to assist me. I had to call the other person's insurance company and negotiate the settlement. Geico did just call me several weeks after the claim was initiated to get contact information for the other person. They want to ensure they aren't going to file a claim against me or Geico. I understand their concern, but think my insurance company should be an advocate for me and not just trying to protect themselves. It's unfortunate. I'll be calling State Farm later today.

Today I called GEICO to renew my policy. It lapsed due to a change in income and I am now able to get back on track. The rep I spoke with stated I had to pay the past due amount in order to renew my policy. No problem, so I authorized the payment over the phone and it was accepted. Based on her statement to me, I was expecting her to say next that my policy is restored and new cards were being issued...wrong...the rep next stated that she had to rerun the entire process from the beginning! Although I dropped a driver off my coverage, my wife and I are both in our mid-40's, clear/clean driving records, she quoted me a rate that was double my previous rate and tried to charge me over $600 just to re-apply. When I asked why the increase (double) she had no explanation but to blame the system??

I didn't know that if you have a lien on your car you aren't suppose to get liability. I went that route cause GEICO raised my premiums over an accident that wasn't my fault and I asked a question about my policy cause a deer hit me twice and the agent told me if I get full coverage again they will cover me - WRONG!!!! I did exactly what she said to do and from there I got the run around. I was told no, no, and no they cannot do it so they have lost a good customer.. They don't want to help you out even when they say sorry that happen to you. Oh that is BS BS BS. If they were that damn sorry they will do everything in their will power to correct your issue. So I have canceled my policy.

My husband's car was impounded a week ago when a police officer pulled the car over. We showed him our current insurance that we've been paying on, but he said they had no record that we had insurance for his car. Apparently, a Geico rep turned in the wrong VIN # to the DMV for my husband's car, so all these years/months of paying insurance on his car didn't show up with the DMV. We had to pay $350 to get our car cleared with the DMV, and get it out of the impound lot. I was furious, we tried contacting Geico and they kept giving us the run around. We even went into the 1 office they have here, and the workers claimed they didn't deal with that stuff. We couldn't get a copy of when our insurance started with Geico because online, they only show the most recent month covered. Now we are out $350 and looking for a new auto insurance company who can actually give the correct VIN # to the DMV so our cars don't get impounded again.

It was bad enough to get involved into a car accident, but GEICO can definitely make it worse without question. Truly bothered by the way GEICO claim reps handled my car accident report/claim. Both me and the other party were both GEICO customers. I was given two different claim numbers (did not tell me which is which and both with my name on it. One with my name misspelled and wrong DOB). NOTE: the one with all the WRONG information turned out to be MY claim. A GEICO agent called me while I was on the phone with a GEICO agent reporting the accident (confusing enough?). I was told my claim was assigned to a rep. Received a voice mail from a lady who identified herself as GEICO rep during lunch time at around 2:00 PM on the same day of the accident - we called her right back thinking she might be our rep.

After 13 years of insuring our cars, golf cart and some properties with GEICO, my wife has her first claim. It's big ($30,000) but it's an $80,000 car. Their adjuster and her boss want to have the car repaired at a body shop known locally as a hack shop using replacement parts that are not O.E.M. and known for poor quality work.

According to Geico I changed insurance too much having changed some 5 vehicles this last year. Last being a Bentley GTC. Each time I contacted my insurance company to let them know when I sold a vehicle and replaced with another one. It was a year that I experienced a variety of cars settling upon my current BMW. Geico cancelled my policy without any notification... well at least as of yet that they planned to no longer insure me. I have no points on my license and no accidents that were my fault. I had one uninsured motorist pull out in front of me on a highway doing 70 mph and slowed to 35 mph before T-boning the other car... The driver turned out to be unlicensed and uninsured... After trying to go after the driver Geico foot the bill on the repairs and told me it would not affect my rates due to No fault. They lied - rates went up. I endured because I have had them for a number of years.

My son was involved in a car accident on 2/3/15. When I was contacted by Geico, I was informed that my coverage had cancelled on 2/1/15. I never received any notice by mail or phone from them. When I explained this to the adjuster, she transferred me to the payment department and I paid immediately. I then spoke with the adjuster again and explained that I had not received notice and asked why they did not contact me by phone. She said they do not have people to call customers, yet they spend millions in advertising. The adjuster said there was still a chance they would cover the claim. After 2 weeks, I received a call from the adjuster and said that upper management decided I was not covered, thus leaving me with a wrecked car and a car payment and no means to get the car repaired. If I could rate Geico at 0 stars I would.

Stalling to process claim. Have given police reports and all information and they are putting me off. Has been 3 weeks, meanwhile I have no car, no rental and lost wages from missing work.

On Feb. 2nd I emailed GEICO requesting to remove a driver from my policy. They responded stating that they will not remove a driver off of my policy until I can prove they no longer lived with me. A copy of my lease was not sufficient. They wanted a signed affidavit. I work full time, go to school full time and I am a single mother. I have no time during business hours to get to a bank to have a letter notarized. On May 29th, 2014 I made the same request, but then to have my brother removed from my policy. GEICO insisted on an affidavit and then a couple emails later they decided to remove him without any documentation at all.

Geico used to be a great company, providing honest, timely and reasonable service. Upon agreeing to have money taken directly out of my checking account for payment, I provided Geico with my bank routing number and Acct. Number. While on the phone, I was told the money had been pulled from my account. As it turned out, it was 'someone else's account, not mine.

Ran under a power line going into a house with my RV 5th wheel. No damage to my car but the electrical neutral line broke going into the house and fried some electronics inside the house as well as damaged the electrical service entrance to the house. This happened on 2/9/2015 which was 8 days ago. I have called them numerous times and filed a claim on line as they requested. So far after numerous promises of an adjuster calling me and the homeowner to come schedule an appointment to look at the damage. So far no adjuster has called either of us for an appointment.

This guy was taking care of my file. One of his clients ran a red light and hit me saying it was yellow but clearly I was already stopped since it was red for me so I proceeded when it turned green for me. Long story short I had no witness number or names and Geico wasn't going to take blame for it. So I was willing to go back at the same time on the same route to find someone since we were all on our way to work and he laughed and said "What are you just going to stand there and ask who saw what happened?" Very rude guy. Luckily I did go back at the same time and found a witness that takes the same route. I had to wear a neck brace and miss work and this guy just laughs. John ** Geico representative you are one rude guy.

A Geico policy holder hit me while traveling on I-80, totaling the drivers side of my car. The policy holder took 100% responsibility, as well as she was cited by the police as 100% at fault, yet Geico won't pay for my medical cost. I sustained physical injury to my neck, back and right arm. I am on a heavy dose of anti-inflammatory and have loss full use of my right arm. In addition I am emotional scared and fear driving and getting on the freeway. The claims representative only wants to address physical injury and said he couldn't cover the emotional stress unless I opened a claim with my policy. I have zero responsibility for the injury to my property, my physical and my emotional self, yet Geico wants to bleed me dry and expects me to pay for all medical cost up front from start to finish. Hell I'm also a Geico policy holder, this is horrible!

I was a loyal customer of Geico for years and then last summer after a rain storm my car got rained out because my sunroof won't close. Looking into some options I wanted to see if my car was insured for comprehensive coverage and see if it would cover my rained out carpets in my car. When the adjuster came I wasn't home. My car was in the driveway so I guess he did whatever he did and then a day later I got a call back.

Daughter totaled her 2010 Honda Accord. Geico offered her $8809 for her car before deductible while commenting car was in nice condition other than accident damage. Car had received good care or average as reviewed by a dealer. I researching a replacement and doing some online research between and actual auction reports, she would have to have been an authorized auto dealer with access to dealer auctions to buy a car at replacement quote.

I had an accident where the GEICO policy holder was 100% at fault. The police gave him a ticket. GEICO claims that their policy holder was only 80% at fault. This seems to be a pattern with them. Always offer only 80% and hope that the fish will bite.

They tell you one thing! But they lie!!!! You’re covered under with insurance but it’s not effected till the next day! They don’t tell you this!! That doesn’t even make sense to be covered but it says it’s not effective!

As part of my policy I pay for roadside assistance every month. Tuesday, February 10 my starter went out on my truck, so I called for roadside assistance. I spent about an hour on the phone with a Geico customer service rep while she tried to find a tow truck to get my truck moved. At about 6PM she told me that she had not yet been able to find a tow truck for me, but that she would keep trying and call me when she found someone. I went ahead and left and left the key in the truck for when she did find a tow truck. An hour or so later she called me and informed me that she was not able to get a tow truck and that it would now be my responsibility to get my truck towed.

I really wish I could rate Geico with a less than 1 star... I'm more than Angry. Geico customer in Mini Cooper decides to turn left through intersection at 25 mph regardless of straight through traffic going through intersection. Result...lots of damage to mini cooper and totals my daughters Dodge Avenger. Geico customer admits total fault, police report Geico customer total fault...this is easy, right? Guess again! Daughter a little beat up, sore neck and bruised ribs. Goes in for just a checkup, make sure nothing is broken.

I have private auto insurance with Geico. I wanted to get commercial auto insurance for a new business. I asked them first. They quoted me a price for very minimal coverage, (10k, 20, 10k) +$1000 deductible. I took it thinking that is normal for commercial ins. It bothered me and I checked with a competitor and found for the same price I get 10 times the coverage and no deductible. I was appalled since I have been with Geico for many years.

Let me start off by saying I'm not a Geico customer, nor would I ever be at this point. On New Year's Eve I was rear ended while stopped at a stop light. It was a younger girl that hit me, she was shaken up and kept apologizing so I have nothing against her for that. However the way her insurance has handled this has been a nightmare. Geico has yet to come out and look at my vehicle. They are basing adjustments off of pictures that they have gotten from my body shop. My body shop can't do anything until Geico has come out and looks at the damages, which is about $8000 worth of damages. They cut my body shop a check for $2500 thinking that would cover the damages.

I've been a faithful Geico customer for over 5 years! I'm a General Manager for my work place! After working 6 days a week the last thing that you want is someone trying to push a sell of insurance on you! My payments are always on time and they are direct drafted! Well I received a letter from Geico saying that my 18 year old was being added to my insurance!!! I further read that it was going to be done because she used my address! My daughter stays with her mom and has her own car under her mom's insurance! Well I call in to tell them this and was told that it was the (LAW)! I explain that could not be the law and was further told by a sales agent for Geico it was!

During a call for auto insurance I repeatedly told the associate I would not buy a policy during this call. It was just a quote. He continued to try to push the sale. I stated after repeated clarification, "I have told you three times, I am not buying a policy" he tried again. I got upset and told him angrily that he was being pushy and that I would not do business with him. I hung up. An hour later I went to check my email and there was an email from him AGAIN TRYING TO SELL ME A POLICY. Major crossing of boundaries. I called and registered a harassment complaint with the company.

So, my husband and I were replacing my 12 year old vehicle with a 4 year old one and I was with Liberty Mutual before. We were shopping around before getting the car and got a quote with Geico that was only 4 bucks more a month than my old policy. So, we said why not and arranged the insurance, went to the dealership and got the car. Today, while at work, I get this e-mail: "Dear Valued Policyholder, We need to speak with you about an issue with your GEICO insurance policy. Please call us at 1-877-854-5760 so we can discuss your current policy and resolve this issue. We appreciate your business and look forward to hearing from you soon." (???)

In checking my email on February 1st. I noted a communication from GEICO that my policy had been cancelled. My premium payment of $1,084.65 for 2015 was made on January 1, 2015 via electronic check. I received a notice in the mail that the payment had been posted on January 7th. I found out Sunday morning (February 1st) that apparently the electronic check was not honored by my bank because there was a problem with the account number. I was never notified about this issue by GEICO or my bank.

I received a letter for a Juan ** the other day, which means Juan More and/or One More. But it was addressed to my personal address. Been getting a lot of mail for other people as they make up random addresses on the fly. So I called the number on the letter and got one of the outsourced phone operators I could barely understand. I explained why I was calling and he kept asking for MY SOCIAL SECURITY NUMBER! Insisting on me giving it when I have ZERO business with GEICO and never have I. This man was demanding my social so I just said, "Remove Juan ** from (my address) and do not send anymore letters to (my address)." And he was yelling over me for my social! It's absolute madness.

My wife had a no-fault accident on her record from almost a decade ago, where Geico didn't have to pay anything for the accident, but when we signed up, the cost for insurance was more because of that. They had to have sold our info, because immediately after signing up with them we started getting spam emails from places unrelated to anything we use (T-Mobile, etc.). Further, when signing up we accidentally entered wrong info for a first quote and did not go with that one, but created a new quote and began insurance coverage.

I was at my driveway with my family when a young man jumped into my truck. He almost hit my wife and daughter so out of instinct I jumped onto truck to stop robber. He tried to crash me into parked cars, when that didn't work he went through intersection hit van and two cars. I was in Middle of street with three teeth knock out. Also scared up, lost three weeks pay. My truck was total. Geico said they not going to pay to help fix my teeth or my salary and medical. I am a vet and never filed a claim in twenty years I been with them. THANKS FOR NOTHING.

I had an auto insurance policy with Geico some months ago that I purchased online. After a few months, I received a letter stating that my policy had been cancelled due to failure to provide driver's license information, which I had not been prompted to provide. Today, I noticed that they've continued to charge me monthly for more than 6 months. I spoke to a customer service representative who claimed that the policy had not in fact been cancelled until last month, but gave no explanation as to why it would have been - but the mail I received and my account online state otherwise. I'm certain I was not covered by any Geico policy during this time, however, they made away with well over $400 before I read a bank statement and caught them at it.

I called today to put a claim in glass and to my dismay, I had a 500-dollar deductible. Alex quickly reviewed my history and established it was an error and replaced my windshield under my intended policy. They did right and went over and above when they could have stood on policy and procedure. I'll never switch. A+.

I called Geico claims to see if my premium or account be affected in any way if I made a claim about some minor damage that had occurred to my passenger's side door. The representative ran their Accident Evaluation Tool and deduced that my premium would not change and that no accident would be placed on my insurance record.

If you are thinking that Geico representative will be keeping you up-to-date with the ongoing activities then FORGET ABOUT IT. I was promised that I will get my car in 1 week of time, but when I got the estimate email it was 12 days. I was still OK with it. But then whenever I called the Geico representative, every time I was redirected to his voice mail. After trying for 3-4 days of calling + no answers from him, I decided to call Geico customer center and they were too not able to reach him. They said they will email the person.

My car was stolen 11/14/14. Called and reported claim 11/14/14. Car found 11/15/14 broke down. Police towed car to their impound lot. No response from GEICO. Needed rental. They kept giving me the run around. They nil paid for three weeks of rental. Ralph at GEICO stated that I have up to 2800 to use. I only used about 1700 and they only paid about 400. The rest was taken out my account. Now I have overdraft fees because they didn't pay for what they was to pay for.

I had a policy with them for about 5 years and no claims or tickets with them or anyone ever. They lost a customer for good. Even if I could get a cheaper or better policy from them. I will never get a quote from them. I wouldn't recommend them to anyone and advised everyone to drop them. A few of my friends dropped them and went through the same thing.

On December 20, 2014 I was involve in a automobile accident and Geico call their PEOPLES to tow my car from the side of the interstate. I went to the hospital. Monday, I got my rental (car was dirty inside out). Goes to Squires Towing and Recovery which Geico call. Got there, my battery dead. Took two angle pics from front driver and left front passenger so you will see the damages. Goes to the back on the driver side and couldn't get between my car to see if trunk would work cause a truck is park there. So I tried on the side of the car, didn't get the trunk open.

I was involved in an accident on i94 (Michigan). My vehicle was the only vehicle in the incident, it sustained front and rear damage. I have a dash cam and reviewing the incident it is obvious that it was simple bad luck that I hit a patch of black ice. But that wasn't the issue, in fact the Geico lady to whom I spoke was very professional and very kind (I'm sure that it is part of the training but nevertheless it was welcomed). Sadly the good part ends there. I was recommended to take my car to CDE in Canton Michigan, a drive (in the damaged vehicle) of some 40 miles, however, I was assured that by doing so I would be in a better position to have the damage estimate taken care of quicker and it would be done in one place.

Last year December 2014 me and my boyfriend was in taco bell drive thru. The car in front of us was at the window. My boyfriend was the driver and I was the passenger, at the time I was looking down at my phone, next thing I know the car in front of us slammed into the car and I mean it was like it was done purposely hard! That driver is a geico insured driver. He then hop out saying “I'm sorry, I'm sorry” and he tell us everything is OK but it wasn't I that suffered from whiplash because my head was down at the time and my boyfriend had a recent accident about a year and a half ago and it made his back pains come back. But we thought we were fine until 2 days later that's when I began to have the aches in my neck. And me and my boyfriend went to nearby chiropractor to see if we were OK. We both suffered from minor injuries.

'GEICO REJECTED ME IN 15 MIN OR LESS.' Despite an immaculate record... honorable discharge USAF Flight Surgeon and combat veteran, with zero criminal record, merely 2 accidents--neither of which involved tickets--one 'non moving.' They poached USAA's assessment and said 'No' due to 'Claim History.' Moreover, now that I know Geico's ownership via Mr. Buffett and progressive political affiliations (which seem decidedly anti-military), I wouldn't join GEICO, even if free for life. I hate Trojan Horses and hypocrisy. The commercials are cool, though. Thank you for reading.

Buyer beware. Geico has very over aggressive sale agents. They will say anything to get you to agree to buy a policy. My experience was bait and switch. I was given a price for the policy with a reference number but when I went to purchase it changed. It did so at the last moment after listening to the legal recording that I was to agree to. When I complained I was sent a email documenting how it is with in the law. It is true they are not doing anything illegal but clearly they are missing some ethical values. The whole experience was as slimy as the little Lizard.

I received a 15 pages business questionnaires from Geico Underwriters last Oct 2014. It stated that failure to provide this may result in termination or cancellation of the service. I was with this company for more than 3 years and have 7 vehicles insured. I have only one claim windshield breakage due to a stone. I never had any reviews or updates with Underwriters from previous Insurance company that I had in the past.

I couldn't agree more with the negative reviews. I just had the WORST "customer service" experience with Geico and after 5+ years of being insured by you, I will be leaving ASAP!!

After speaking with few representatives I was able to get the direct phone # for a supervisor who took the time and made the effort to get the details straight. After taking into consideration what happened Geico decided to pay for my car and make me whole. I will keep them as my insurer.

Geico saved us over $1000 dollars compared to our current policy when we added our teenage daughter to the policy. I was afraid the customer service would be below average if we had an accident but I was so wrong. We had an at fault accident and Geico was wonderful. Each time I did something online about the accident someone from Geico called me to explain the next step. They paid for all the damage without any problems. We have also used them many times when we locked the keys out of the car and they are always easy to contact and very friendly. I would highly recommend them.

I purchased full coverage insurance with Geico which included comprehensive coverage. It turns out that full coverage with Geico means fools coverage. I was under the impression that full coverage is what the word means. I was hit by a hit and run driver, hit in the rear left side. I ended up on the guard rail totaling my car. I did not see the driver, it was raining really heavy and it happened so fast. I sustained injuries that I'm being covered by my own personal insurance. I called Geico to report it, they said I wasn't covered.

Unacceptable service from GEICO!!! I was promised my car would be ready in 2-3 days. I was informed on DAY TWO by the body shop that GEICO Service Representative Matt would approve the extra parts needed. Guess what? Nothing happened on Day TWO. A LOST DAY for ME! Now it's DAY THREE and I'm expecting my car is ready. After all, it's a 2-3 day job, right? That's what I was told, and I made my plans accordingly. Well, NO ONE calls me from the body shop. SO, I HAVE TO CALL. It turns out the GEICO SERVICE REP Matt still hasn't approved. Now I have to WAIT UNTIL THE END OF FRIDAY.

I have been a customer for four years and then I went to delay a payment one week after them overdrafting my account last month 77 dollars, and my bank charged me with a 30-dollar overdraft fee. And I tried calling a day and a half before to postpone the payment two days and it didn't matter cause apparently you need 3 days for them to process something that a chimp could do in ten minutes. Aside from that now they canceled on me for not even being a week late. I will never go through them again, they are greedy and they don't value their customers. You’re just a number and money, not a person with a family. I wish with all my heart that GEICO will get shut down.

I have been with GEICO for almost 3 years. Today I called to renew my policy but they told me that they will no longer cover me without any previous warnings. They claimed that they had sent me a letter in the mail which I never received. They never called or sent me any emails (even though I am enrolled in paperless notification). What shocked me was the reason for their decision. After interrogating me for two hours on the phone, it turns out that this whole issue was because two months ago I called them to get a quote about a POSSIBLE third driver for one of the three cars I have under my policy. I never added that third driver to my policy since I no longer needed one. They held it against me and refused to renew my insurance.

Geico driver made illegal u turn to go west and then decided to make another illegal u turn to go east and cut my right way off. Driver told police he was making u turns. Driver told geico he was making a left turn and I ran into him but there is no street to make left turn at and I have no front end damage to prove I ran into geico driver and geico never came out to look into matter nor send adjuster.

In May 2014, I had an accident. Thank you God no one get hurt except vehicles. I called Geico to claim that incident and be tow my car. Everything was ok. Geico took all accident information about accident. The lady was so nice and trying to help me. All of a sudden their voice and caring feeling was gone. They told me that I am an excluded driver on my policy and Geico will not responsible at any expenses. I was already in accident shock and they give me second one.

This is a horrible unethical company! I'm a Geico customer with an excellent driving record, who has been driving for over 25 years and I recently got rear-ended by another Geico Customer at a stop sign with my five year old child in the back. My car had about $1500 worth of damage and the young man who hit me had a lot more damage. I was at zero mph and the guy who hit me was going 25-35 or so. It's been almost a month, and I have moderate lower and middle back pain and I've never ever had back problems!