GEICO Reviews

My insurance company USAA has taken over and they will recoup the money from Geico she told me. I'm grateful to have USAA on my side. I feel so alone in this. I'm now going to a chiropractor 3x a week to help me with the pain. The field adjuster called me today and told me my car was a total loss and offered 10,600. USAA said it's not a total loss and that the Value is 12,300. What is wrong with Geico?

Some background, the first time this happened, the shop was busy and it took over two weeks for the work to get done and I had to wait and then extended the rental time. This time the shop is slow, so they are rushing my claim through to get paid. And here is my problem. Instead of you cyborg idiots seeing everybody as a dollar bill, take a minute and listen to people and explain what is going on. I already told them, make it right or I will be gone from GEICO. I will also post to any social media that has an outlet to voice my perspective. I may even start a blog. You can't rush me, I am the customer.

We contacted Geico about the charges and said it was for renewal of the policy. We told them we had a new insurance company because they couldn't give her a good rate and that she canceled them a week ago. They told my wife that they would have to investigate her claim and even with email from Geico showing they received cancellations and that they sent the insurance info to the new company. They tell her they don't have any phone recording of the conversation and with them withdrawing her money without permission, they caused her bank account to be overdrawn -$435.00 and growing daily, Till her SSI check goes in on the 1st which by that time will clean out her account and take away from her getting her meds, and stuff for our newborn son.

I'm trying to see if anyone else has run into this same problem before and what they did to resolve it. This is hard on us as I'm working hard to keep a roof over our heads and she just pays the car insurance and stuff for our son, while I cover all the other bills but the crap that Geico pulled on my wife that was loyal and paid her policy on time every month thru her bank account and they pull this BS on her because she drops them because the rate was too high for someone that has a clean driving record with no tickets and no claims the whole time she was with them. And now they say all they will give her back is $245 when we sent them the bank statement showing that they withdraw $319.00. How dare they keep some of her money they had no right taking in the first place.

And not only that... they aren't covering the correct vehicle that was in the accident. I refuse to pay them another dime in insurance and not only that.. I will have to hire an attorney to get any of my money back... Horrible, horrible, customer service... I will never get insurance through this company again... nor would I ever recommend to anybody. Something has to be done to stop this kind of practice... Oh and also, they made sure they took a payment out of my account today.... which I did put a stop payment on as well.

I do NOT recommend GEICO. Any company that will not listen to reason and will not accommodate such a minor request is not worth having. I use AAA. Primarily because when I was hit by someone who had AAA it was such a painless experience to get my truck fixed. So I switched, coincidentally enough, from GEICO to AAA. Now I have better insurance that costs me less and is far more accommodating.

THEN I ask the gentleman to please set me up to have a rental car sent because I knew my car would not be able to be driven 3 hours back to our Orlando area residence. I am then told we do not have rental car coverage on my policy (problem #4). Well, that's kinda funny, because when I set up my coverage, I told the woman to set me up with ALL the "bells and whistles" because you could never be too safe. Guess rental car coverage isn't included in her idea of "all the bells and whistles"... Anyways. I said okay, well then how about the tow truck, because he will be bringing the car back to the Orlando area, we could hitch a ride with him.

Here comes problem #5!! The woman asks me who is with me, and I told her that I had myself, my partner, and our two dogs (small show dog Boxer, under 40 pounds, and our 4-pound Yorkshire Terrier). She put me on hold... for twenty minutes (let's just make that problem #6) and then comes back to tell me that it was against policy, that only 2 passengers were allowed in the cab... I then asked her what she thought I should do, since that didn't make sense to me because what did she suppose I do with my two dogs that might as well be my children... She didn't have an answer and told me to please hold (problem #7) for another 20 minutes. (BTW, my phone is about to die at this time, and keep in mind I'm still sitting in the median of I-95.. with 70 MPH traffic on either side.. sounds just peachy doesn't it?)

After getting back on the phone, she then explained that it was "just policy" BUT (and here's the bright idea of a smart minimum wage paid GEICO EMPLOYEE) that I could leave my dogs strapped in the car on top of a flat bed truck, traveling on I-95 at 70 MPH, WITH the windows up (because it's during a downpour). Well, I wasn't aware that GEICO was a company that condoned animal cruelty, because I wasn't sure if you guys knew, that it is ILLEGAL in the state of Florida to leave a dog (just like a child) in a locked car with the windows up... (problem #8-#10). Okay, so let's keep going...

We then decide to just try and wait on the tow truck and see what he says, and if he doesn't take the dogs, then I just might have to stand on the side of the road with my two dogs and wait for a taxi to come get me, since that seems safer and more reliable than the service and the companies affiliated with GEICO... Alright, so about 3 hours pass and I start to worry... The state trooper has already left us, because he's even concerned with sitting on the median of I-95 in the middle of rush hour with 70 MPH traffic on either side... (feel my aggression yet?) I then call the 800 number back to see about the tow truck... and they tell me that the tow truck can't find us, and has returned back to the shop because he "couldn't get a hold of me" (that's a detail you should remember) even though I have been sitting in my car (and here's where I remind you) on the MEDIAN OF I-95 WITH 70 MPH TRAFFIC ON EITHER SIDE!!!

So then I call the state trooper and ask him what the mile marker was and he looked it up and gave me the numbers 335 & 336. So I then give them that information and they tell me that they're sending him "right out"... Okay, so here goes by another TWO hours and he hasn't arrived (problem #11ish). So I call back, and they tell me that he should be there in less than 10 minutes... AN HOUR LATER (problem #...12? maybe, I've lost track) he gets there and puts my partner and DOGS in the cab right away to get them out of harm's way, and safely puts my car on to the flat bed in a timely manner (THANK YOU. TOW TRUCK MAN!! ) So we FINALLY leave the accident site at 6:30. Did you add that up?

That was over FIVE HOURS THAT I WAS SITTING IN MY CAR IN THE MEDIAN OF I-95 WITH 70MPH TRAFFIC ON EITHER SIDE!! Well... That wasn't a fun experience at all, and YOUR EMPLOYEES didn't help one tiny little bit. With no help from your company I'm finally on my way home, with my two dogs and partner. Remember that detail from earlier? About the time I finally was SUPPOSEDLY had a tow truck coming my way? Well the tow truck guy randomly mentions that they did not receive the call to come out until 3:45 *screams* Ahem, anyways, I finally got back to the Orlando area around 9:30.

Here's day two, (10/08/2013 for those that haven't kept up). I call in the morning to set up an appointment to have an adjuster come out to assess the damage to the car so I can get it fixed. After talking to a woman for a few moments she tells me that they WILL NOT be sending a tow truck to pick up my car to bring to the dealership to have it accessed because they already have deemed it TOTALED (problem #12). Well, that's funny, how exactly would you know that if you haven't seen it? Humph. I then explain that the reason we could not drive it yesterday was because the front and back bumper were hanging off, AND I have two bald back tires. That does not mean it is Totaled. So then she said, "Well if it isn't totaled, YOU can drive it to the dealership (problem #13)" OH MY I wasn't aware that a car was either totaled OR perfectly safe to drive...

SO, then after her threatening to hang up on me, because I just so happen to get angry because of the way this whole situation has panned out (i.e. LOOK ABOVE) I talk to a supervisor and he sets up a tow truck to come out to the residence that the car is located to bring it to the dealership and that the tow truck should be there around 12:30 or 1:00.. awesome, things are looking up, Right? WRONG!!!

Mind you, this isn't my residence, it's my partner's, her residence is 20 miles closer than mine from Jacksonville. So I go there, to wait for the tow truck... and next thing I know, it's 3pm and I haven't seen a tow truck!! (problem #14) I call, and I'm really trying to be as patient as possible, and they tell me that the tow truck couldn't find us and apparently called but couldn't get a hold of us (no missed calls, and I'm doing nothing but sitting around waiting for the tow truck, MISSING MY WHOLE DAY AT WORK). SO, they send out another one and he'll be there shortly. Did you know that dealerships close at 5 most of the time? And that usually when you have a bumper falling off a Mazda RX 8, it's kinda hard to pick up with an everyday tow truck? Think about that for a second...

At 5:55 an EVERYDAY TOW TRUCK pulls up and I just have to laugh. I show him my car and explain that just isn't going to work, he agrees and leaves. Ten minutes later I receive a call from some lady at the tow truck business telling me that a) the reason they send out that truck was because they didn't have any flat bed trucks working that day and that the truck that was sent out was the first available slot all day. (Then why would you send one out anyways? Just for ** and giggles? Doesn't seem to smart OR efficient to me.) She insists on calling me SIR even though she confirmed that my name is CRYSTAL and did you notice what she said? The first truck available? What happened to the truck that couldn't find us and couldn't get a hold of us? Seems a little off to me.

It's been one lie after another from you guys, and I'm really tired of the runaround and really unsure of what exactly I am paying you every month for. So here I am now, with a car still sitting with busted bumpers and bald tires, telling you, GEICO, that I am VERY DISSATISFIED with your customer service, but as well, if I am not contacted by the end of the business day tomorrow (10/10/2013 if you couldn't keep up), I will not only be setting up a cancellation date on ALL of my policies that I hold with you, but as well I WILL be contacting my lawyer to seek further resolution.

We have also been waiting a month for my car now and they tried to give it back to me half **. They did the bare minimal and didn't even fix the deep scratches, just painted over them. I mean in every aspect Geico is a joke. This isn't even the half of it but I'm sure you get the picture. Every employee minus a "G" who was helpful in just calming the matter claimed to be a supervisor but yet is unheard of and I can't reach her again. Seems to me until they get papers from an attorney they could care less about anyone or anything other than collecting a paycheck (which clearly must suck) because they all seem to hate their jobs! BY THE WAY.. I know you have recorded conversations to look back through, so I'll just give you the names of the wonderful employees you should really consider retraining... Crystal (In your accident towing department), William **, Jazmine, Andrew ** - Adjuster

Geico informed me that after they pulled up my website and also saw I had a business license, the underwriters decided to drop my policy without notice. Geico informed me that a letter was sent to me stating this would occur. I informed them that I NEVER RECEIVED A LETTER AND WHY WAS THIS NOT ADDRESSED WHEN I SPOKE TO THEM 2 WEEKS AGO. Geico stated they were sorry and I could not get another policy with them for an individual, I would have to get a commercial policy. I informed them that I don't have the business and I could provide a letter stating the business is not in service. They informed me that I had time to respond to the letter. I ask them why would I pay attention to any of the letter they send me and not contact me by phone or email for I received several pieces of information every week from them for advertisement. I am very upset!!! I always pay my policy on time for years and this is how they treat their customer and cancel my policy leaving me insurance less for no apparent reason.

She then gets that other person on the phone for information on three-way and states that it will bring my insurance up to 156 a month and how my friend should pay that because it is her fault that the quote went up in the first place. This should not have gone the way it did and the rep was very unprofessional. That was the worst experience I have ever had. I then called back, cancelled my policy and got refunded for all my payments. I now have Farm Bureau for 86 a month full coverage with both our names on the insurance that is way better. That woman should not work for them at all.

I told him that I did not appreciate him interrupting me in mid statement and as a consequence of his demeanor, I am seriously considering taking my business elsewhere. I was fortunate in that because of Timothy's distasteful manner. I was determined to look into other companies. I found that Allstate had a program that provided low mileage drivers a policy and that policy covered both of my cars for a total of $558 per year. It is minimum coverage but in my circumstance, that's all I need. GEICO's rate for the same coverage is $681 per year. I hope it's obvious to GEICO that because of Timothy, I'm going with Allstate. I just can't justify paying $123 extra for Timothy's arrogance.

In closing, I need to say that in the process of all of this and after speaking with Timothy and getting quotes from a couple of other companies and even after my negative experience with Timothy, I decided that I would see if GEICO had a better rate. They didn't! I spoke to a young lady (Rhoda) from GEICO who lives in Hawaii and who graciously and courteously spent time to generate a quote (subsequent to my conversation with Timothy) of $681/year. My present policy ** was costing me $994.6/year so that's a savings of $314/year. Not bad! But, once again, mainly because of Timothy's attitude toward GEICO's customers, I am severing my relationship as a customer of his company. Nor will I recommend the company he works for to anyone I know.

Now, Oct 2013, I swapped out another vehicle on my policy for a new 2014 and was offered the same MBI insurance and was told I needed more coverage since it was a leased vehicle and was required by the lender. I had my lease in hand and the representative clearly was using a sales tactic on me and I told her the lease stated the coverage requirements and they were way lower than what she had quoted so she proceeded to insist on the MBI. I specifically said that I do not need or want it...Again it is a new vehicle with bumper to bumper coverage and I had purchased additional coverage from the dealership on both my vehicles. So I just received my revised policy and I HAVE MECHANICAL BREAKDOWN INSURANCE on BOTH vehicles.

I am so irritated! I called GEICO and spoke to a nice person who apologized over and over for the shady actions of her fellow co-workers but I cancelled my policy because they would not refund all of my money for the MBI that I did not ask for...this company knowingly sells product to people that they don't even need...even after it has been declined in a very upfront way. I would never do business with them again! I would rather pay more to a reputable company than deal with shady people.

Guy didn’t have a loaner for me, told me to call customer service for one! I had to walk over a mile with back injury to get home. From body shop, I chose. Waited another 2 days for a car I had to go pick up. Medical adjuster kept harassing me to settle and threatening they won’t pay if I don’t see a doctor immediately. I explained to him I went to the ER and I was looking for an orthopedic doctor in my new state. I wasn’t going to any quack simply because they wanted to close their file. I saw the Ortho the following week and was told to go to physical therapy as I had whiplash.

Money offered by GEICO wasn’t going to cover that cost so I didn’t get the physical therapy and am feeling it now. Medical adjuster kept telling me what was considered normal for my type of accident (so their doctors now too), insinuating I was trying to take them (it seemed)! He also told me I would have to speak to another adjuster to get reimbursed for time off work. He also kept pushing for my personal insurance to pay the hospital bills and I assured him they would bill back to GEICO as I instructed them to do.

Wanting this whole pain behind me I made the mistake of settling on the medical before my car was fully repaired. Friday I signed on the medical settlement which was close to nothing and did not cover my time off work (which I can’t get because verbiage on doc says all claims, he told me that was only med claims, lied). The following Wednesday (when my car was due to be ready), I get a call from some guy named Jared at GEICO and he makes a stupid remark about how I must be from the east coast because there is some rust on my exhaust pipe, and tells me that I need to pay 1/2 the cost (my share - 897.00) to get it fixed, because they are bettering my car by putting new exhaust.

I said absolutely not! I am not at fault on this accident. I was stopped in traffic and their client is 100% at fault. I should not have to pay out of my own pocket to fix damage simply because my car wasn’t new (which was the other thing they said when I questioned their thinking). I went to the body shop and took pictures of my exhaust and asked the body shop owner if he would need to replace the exhaust if there were no rust on the pipe and he said yes, because the guy hit me so hard that he bent all the exhaust piping, which bent my catalytic converter and broke a piece of the muffler off.

He didn’t think I should have to pay anything and told me he saw them do this to another client who had to go to small claims court; suing the person who hit her. I tried calling the regional manager and only got smart Alec people answering the phone and trying to push me on other people and they all said the same thing, it sounded like a script. I called the State insurance board and asked what rule is on the books that allows them to charge the victim like this. They called me back and said there isn’t one.

Sometimes this happens in civil cases but has nothing to do with the state insurance code and they encouraged me to file a complaint. I filed with them, the State’s Atty. office and the Consumer Board. I also contacted a friend who has been doing claims for over 15 yrs for a large carrier and he told me this is called Bad Faith practices. What they are doing is ** and I shouldn’t have had to pay a dime. To make matters worse the loaner I had was only going to be mine for another day and there was a hold on my own credit card for that car even though it’s all supposed to be covered by GEICO.

I wrote a letter to the president of the company, Tony Nicely, and sent it certified mail today, not sure it will do much. I got a letter in the mail today from another loser from GEICO advising they received my complaint from the insurance board and basically told me the same crap - my car was older and they told me so, blah, blah, blah. It’s a 2005 well cared for and no issues until accident. I paid to get my car fixed using the money I got on the pain and suffering, so they made their money back like they wanted, it was almost to the penny. My car is not the same; my wheel doesn’t straighten out by itself like it did before. I didn’t get paid for time off work and they refused to provide me diminished value.

I’m so angry because the guy who hit me was a liar to start with and the car was his mom’s or so he said and was very old and beat up, so I know he probably wouldn’t pay me the money even if I win a case. I am all for a class action lawsuit against GIECO. They are criminal and it needs to stop. The guy who hit me has no idea the crap I have gone through (A month without my car and fighting with GEICO to get it repaired and my car not the same) and probably thinks he is covered but GEICO is screwing him because now he is getting sued and he thinks his insurance covered him, as it should have. They are beyond horrible. DONT USE THEM!!!!!!!!!!!!!!!

I received a later dated 09/27/13 welcoming me to GEICO with banking agreement outlined. The day before the letter arrived GEICO called my residence and said they were sorry but they changed their mind and were cancelling my policy as upon review they decided I was uninsurable. I was shocked and asked the reasons behind the sudden change when I had a policy with them less than a month ago. The rep said they treat every policy as a new one and review it. Because I had a claim on the prior policy and I had a lapse (cancellation) and they did not like my past driving record.

I replied that made no sense as #1 I had to cancel my policy as the car was no longer registered; #2 my claim was a cracked windshield and I do believe it's against the law to drive with a cracked windshield; #3 my driving record which was not good, was the same as it was when I had my policy in the spring. The prior speeding tickets and offenses were over 4 years ago and there were no new charges.

After arguing my point it basically came down to the fact that whomever insured me before with GEICO did not check my driving history and they all of sudden decided I wasn't worth the risk to insure and should not have been insured before. YET - I was accepted on the prior policy and had a letter arrive the next day welcoming me for my new policy. They give and they take it away. Makes no sense to me that I was welcomed twice then kicked out. Good way to do business. Welcome to Massachusetts GEICO.

After a week and a half and no communication from Geico, I called the shop. I asked what the status was and what exactly they were doing. Veronica from the shop, no affiliation with Geico, was very helpful. She emailed me the full report of what the Geico representative ordered to be worked on and Veronica went over each item with me line by line. Veronica was very friendly and helpful. Upon going over the report, I noticed that only the front end of the car had been inspected and repaired. Although majority of the damage was in the front end, since I hit the back of the car in front of me, I was concerned about my driver door. Veronica gave me the estimator's (Marcos **) cell number and I immediately contacted him. He didn't answer so I left a message.

Two days later, he returned my call and I asked him why a full inspection was not conducted. I told him that the two cars in front of me lost license plates and parts of their cars (as did I) and that I remembered things flying past me and hitting my door. Marcos told me that it wasn't possible for the items to fly past me and hit my car in the midst. He then told me that he wouldn't fix the top of my car where my paint was all bubbled because that wasn't part of the accident. I didn't even mention the top of my car! I told Marcos that I was not going to bring up the bubbled paint because it has been a problem for the past year and that I'm not stupid. I understand that car accidents do not cause paint to bubble. Marcos was extremely passive aggressive with me and his poor customer service skills were surprising to me. He didn't want to hear my story, nor would he compromise in any way, like a good customer service representative would do. Good customer service is listening to the customer, trying to understand the situation, and trying to rectify the situation.

A week later, I received a call saying that my car was ready. At this time, my car has now been in the shop for three weeks. I went to the shop to pick up my car, but immediately saw the large dent in my driver door. I told them I wouldn't pay for it since it wasn't properly fixed. Veronica then advised me to contact Marcos' supervisor, Marc **. She told me that he should have emailed me. Later that evening I found out that he had emailed my husband and my husband never brought it to my attention. I emailed Marc **, telling him that I had a concern before I could pay for and pick up my car.

I also replied to his original email sent to my husband. It was a survey on Marcos **. It consisted of four questions: 1) Did Marcos contact you prior to inspecting your vehicle? 2) After inspecting your vehicle, did Marcos contact you and review the estimate? 3) During the process, did Marcos answer all your questions and advise you of our goal to provide industry leading customer service? 4) If you had to call Marcos, did he answer the phone, and if not, did he return your call in a timely manner? Well, of course all my answers were negative. The beginning of this letter explains this.

When I received a call back from Marc, one day later, he didn't seem surprised about my survey email. He told me that Marcos failed in communication, but didn't say anything about bringing it to his attention or fixing the situation, like normal supervisors. It seemed as though he was just going to brush it off his shoulders and didn't care at all. I then told him about the dent that Marcos did not want to fix and more importantly, how Marcos treated me over the phone. I told him about his paint remark and how he was passive aggressive with me and how he wouldn't listen to me and just kept cutting me off during the conversation.

Again, Marc didn't say anything about the customer service I had received from Marcos. He simply told me that he had inspected my car that morning and that he didn't believe that the dent was due to flying objects. He told me that it was a door ding. Now, I have dinged my door on a white pole at the gas station before. And that ding is clear. And it is white. And it is on my door handle. The dent however, is in the middle of my door, where it's concave. Which means that even if I was to hit my door in that general area, it would first hit the part of the door that was convex. That's just my own logical thinking.

However, Marc would not budge and said that I was wrong and that Geico would not pay for it. He told me that they would not work on my car any further because I had not reported any damages. I told Marc that when I first reported the claim that I was not asked to report damages and that not one Geico representative had contacted me after they towed my car away. So I was not given the chance to report any damages or go over the damages that Marcos had found before the shop began working on it. Never being in this situation, I am of course telling everyone about the situation and have been told by numerous people that their insurance companies always call them to go into the shop to go over all damages with the insurance estimator.

Obviously, this is Geico's sneaky way of doing the bare minimum and getting away with lies. I then told Marc that I was completely disappointed with Geico's customer service and that I would cancel my insurance with them. He said okay. Five minutes later, I called Geico. The woman was helpful and told me that I was being treated poorly and that I should file a complaint with Marc's supervisor and the Geico complaint department. She found out who Marc's supervisor was and gave me that information and transferred me to the complaint department. I left a message on the cell of Craig **, Marc's supervisor, because he didn't answer. I also received a very rude voice mail from Marcos that day telling me that if I didn't pick up my car, they would charge me $25 per day.

So I went after work to pick up my car. No one walked me out to inspect my car. They just swiped my credit card and gave me the key. On the way home, I noticed that the front, inside of my door looked off. I compared it to the other side and the driver's side was horribly misaligned. I looked back at the rest of the door and the part where my seat belt comes from was totally out of place and cracked. I immediately called my husband to tell him that we had to turn around. When we got back to the shop, they were closed. So I went home, took pictures of the misaligned door and called Marc, telling him that I was going back to the shop.

One day later, Craig ** returned my call. Geico representatives seem to like to wait a day to call back. I told Craig the whole story, but stressed that it wasn't even the dent that I was most disappointed about. It was the rudeness and passive aggressiveness, and poor customer service that I received from Marcos and Marc. He didn't seem to care about that part at all. He of course wanted to defend the dent and told me that Geico would not pay for it. Seems like all three men cared only about was the money it would cost them.

After three years of loyalty to this insurance company, they couldn't be there for me when I needed them. I also explained to him my new findings of the inside of the door and how I believed that the inside and undercarriage were not inspected at all. He told me that Marc had already informed him of the situation and that Marc had inspected the inside and that there was a lie somewhere, but he could assure me it wasn't with his Geico representatives. So basically he was calling me a liar. He also told me that since the outside of my door wasn't damaged, then the misalignment of the inside of my door must be attributed to something else.

I told him that I believe it to be common sense that when the front end of the car is smashed in, then it's more than likely to push other parts of the car inward, causing the misalignment of my inside door. He again told me I was wrong, but if I wanted to take it back to the shop, they would be willing to fix the misalignment. Gee, thank you. Again, poor customer service from a third Geico representative. Had they done a full and comprehensive inspection, none of this would even be an issue. Or maybe if they had involved me like other insurance companies, I could have brought these issues to the table during the first week.

My car is back in the shop, for a total of one month. Toyota could have probably built 10 brand new Yaris cars by hand by now. I have put in a request to cancel my Geico insurance at the end of my bill cycle, which both Marc and Craig knew about, but didn't seem to care that they were losing a loyal customer of three years. I will continue to spread the word about Geico's horrendous customer service and how they didn't even fix all of the damages from my accident, which is what I thought I was paying them for throughout these three years. I am also missing my car sun shades, which they say I must have lost. Why would I take out my sun shades after the accident when I didn't even have a car??? Geico insurance representatives are liars, unfair, and very rude! Shame on Geico for the way they treated a loyal customer (who was never late in any payments at that)!!!

I could not even tell you what it would be like to have insurance with Geico after an auto accident because I am not willing to go that far... I've had to cancel my policy to protect my bank funds. Not to mention going through the process of having to cancel debit cards. I shopped around and received a quote earlier this year and have just now decided to make the switch and the first day I have insurance with them they have charged me $191 for someone else's unpaid auto policy and are unwilling to assist in any way due to the fact that their name and DOB matches mine. I'm not even sure how they are able to charge something to your debit card that you have not authorized.

Please be aware that their online service is not safe for customers. Whether this was identity theft or just an oversight by Geico when opening someone's policy it has cost me and hope you can avoid this.

After calling around, I found a reputable company that could offer me $1170 a year for my home which wasn't a huge deal but could offer me my car insurance for $485 for the same coverage. This sounded like a great deal so I decided to call Geico and cancel. Once I talked to an agent, they told me that they had to transfer me to the cancellation department. I was put on hold briefly and a gentleman by the name of Michael, I believe, came on the phone. He said he was "sad to see me go" but it sounds like I got a good deal elsewhere. He did want to check a few things before he cancelled my policy. I asked what exactly he meant by that. He told me that he thought that there were new discounts that just started in Texas and he wanted to see if they would apply to me.

After being on hold for a few minutes, he comes back on the line and tells me that I would qualify for these new discounts. He tells me that my current policy would drop from $659 to $450 and my home would now be $1145 instead of $1220. This sounded great so I told him I wanted to stay and I called my new insurance provider and told them to not start the policy. I thought this was great and was glad I did not have to leave Geico but I was sadly mistaken. So last week I received my renewal sheet and my car insurance price went UP!!! I was shocked due to the fact I had not got into any accidents or had any tickets. I had zero claims as well. My car insurance went up higher than what I was originally paying. I was paying $659 which was reduced to $450 last term but on this term, they wanted me to pay $715.

So after reading this, I decided to call Geico and see what was going on. After talking to countless agents, most of them could not tell me why my rates went up let alone why it was higher than I was originally paying. One person did tell me it was a statewide increase which I thought was total BS. I ended up checking around AGAIN for other companies. I ended up going back to company that quoted me 6 months prior and luckily got similar prices to what they quoted me before. I then called Geico to finally cancel my policy and once again they transferred me to another "cancellation specialist". He gave me the same pitch that they did 6 months prior. I told them I was not interested in their "new statewide discounts" and made him cancel my policy. I never felt that Geico was a shady company till last week. DO NOT be fooled by these alleged "newly found state discounts" or that you are rated different all of a sudden. This is a ploy to have you stay with them just to charge you more your next renewal. If something sounds too good to be true or fishy, then it is.

I then called GEICO back and said, "I have her on tape and she said she DID NOT deny hitting me to you." The adjuster said she would call and talk to her. She did call and told HER to NOT talk to me anymore! Haven't heard from them since! Turned it over to MY insurance and now THEY are going after GEICO!! Go get em!!

Long story short, he said that I rear-ended him and I cancelled Geico effective immediately. I have one not at fault and no record of accidents or tickets and the man who hit me has multiple traffic citations including a DUI. All because he had a "witness" and I didn't. The reps have no remorse because they don't care. Geico needs to go out of business and I wouldn't feel sorry if one day they did.

Then last December, I found my antifreeze coolant reservoir almost empty. I had it reverse flushed and pressure tested. Checked out perfect. Two weeks later, I drive to see my family in Colorado. I swerve to avoid a car stopped on the road and ended up in a ditch. I tried to get out of ditch and my engine sputtered and misfired so I popped the hood and saw fluid in my antifreeze reservoir almost empty. I called Geico to take my SRT8 to the auto repair shop. They found the petcock had been loosened and my car was sabotaged before I left Texas.

That was 10 months ago. I am still fighting for the truth to come out. Who can I file charges against Geico or hire an attorney?

After the euphoria died down to a dull roar a couple of days later, I logged into my Geico account online to confirm that my changes were in order. "Next Payment Due" - $498!!!!!!!! WOW! ALL I CAN SAY IS WOW! So after I have regained the ability to breath again, I do a little math. $135 per month the old way, $239 the new way, 19 days left in the month since changing to the new way. That equals the $198 I was told verbally over the phone. Nowhere can anyone work out the numbers and come up with $498 for any single monthly bill no matter what they do given the constants here.

So I call to question them. I was told 8 ways from Sunday in all manner of double-talking, self-contradicting language how I somehow owe them $498 at the next billing cycle, then the $239 per month thereafter. I could see I was getting nowhere I needed to be so I ended the call. Later that afternoon, I called again. I asked the new rep. to please explain to me in detail the mathematical formula that produces $498 for next month and they simply couldn't. I just magically owed them $498 in about a week and a half from now and that was that.

I went online and filled out some auto insurance quote requests. I promptly received phone calls (this is all on a Saturday, mind you) from several reputable insurance companies and worked out a deal with one of them which provided superior coverage for under $200 per month with an initial payment of under $250 to get started. I selected my new insurer, got their direct contact info and told them to save my quote because they would likely be hearing from me within the hour. Now I make my third 15-minute call to Geico.......

Called Geico, gave them all of my info to verify I was really me and when they asked what they could do for me, I replied, "Yes, you can cancel my policy effective midnight tonight." She was very sorry to hear I was leaving and would connect me to someone who could take care of that request for me right away - hmmm, never offered to connect me to anyone else before now, did they? Here is why. They connected me to a tier22 talk them down off the ledge hostage negotiation specialist type. He asked if I would mind telling him why I was leaving, so I told him my story. He was very attentive and sympathetic as I explained the reasons why I was leaving. He admitted there was nothing he could do about the grotesque application of mathematics and inconsistencies between what I was quoted and what they later posted to my account that I owed but he understood that price was also a key factor here and he asked if I would at least allow him to attempt to offer me a new price for my coverage before I made my final decision stating that there might be something he could do and he just wanted to run a few things and see what he could come up with.

I said, "well, what the heck, go ahead." I agree to be placed on hold and in less than 4 minutes he comes back on with "great news": how would you like the exact same coverage for $139 per month, full coverage on both vehicles and roadside, breakdown, and rental car coverage to boot? All I have to do is stay with them and pay $230 something at next billing date, then we go to the $139 for the rest of all eternity. "Okay, what's the catch," I asked... Well, there are new discounts for your state that didn't exist when your policy was first written and I have applied them. Hmmm, very interesting. Okay, you can keep me as a customer. I went online to confirm and there are all my coverages and prices as quoted. $498 is gone, $230 something is next due, and $139 per month thereafter.

My significant other has been with Geico for 25 years, never a ticket or accident. She is the one who originally recruited me in fact. I go running down the hall to tell her what has just happened and to call them immediately to get her rates lowered as she is now paying more for one car than I am for two. She calls, spends her 15 minutes, they will not budge. Every reason on earth why she has to pay more for less than I now do - the best one being that I qualify for a multiple car discount that she does not. Can you imagine that? Because I present more of a risk by having two cars under full coverage, I pay less overall than she does for less risk!

She next contacts the agent we have our homeowner's with and gets an auto quote - really great one at that. Gets it all lined up and ready to pull the trigger and then makes the call - the magic call - the "You can cancel my policy effective midnight tonight" call. So sorry, let me transfer you to our crisis situation specialist and here we go. From $140 something per month to $89. That's it, $89 for full coverage on brand new car plus RV insurance on our camp trailer.

So, how long would Geico have charged us both such higher than necessary premiums when their pricing structure already existed to give us these prices? I think we all know the answer to that. Plus, now after reading many of you other posters' stories, I feel confident that a windstorm or rain shower or rare bird sighting in the near future will take my status from A down to Q and I will get a letter in the mail soon making all of this moot. I have already selected my next insurance carrier and am standing by to switch. But until then, $139 per month for my new 5.0!!!!!!!!!!!

I hope this helps anyone out there. If you have been with Geico for a long period of time, and are considering changing, I suggest following the steps we both did. Get quotes from others, read reviews on their quality of service, etc., make a choice, and then make the call - the magical call - the "Yes, you can cancel my policy effective midnight tonight" call. Worst that can happen, you call your new agent and say, "Let's do this!"

I went to speak to these adjusters in regards to this false accusation and they turned wheels and tried several times to tell me a different version. They accused my customer of fraud as well. We are a smaller company and treat our customers as normal human beings and not numbers. We take pride in what we do. This specific incident, they wrote the estimate extremely low, but we couldn't even get them to come reinspect it. So deciding not to inconvenience our customer, we just repaired at the lower price. When approaching these two adjusters, who did not use a light to inspect the car, they were very unprofessional and rude. Even at one point yelled at me.

We as a company have decided, we will need to make all vendors aware of how bad this company is. When is the State Department of Insurance going to step up to predators like this?

When I called Geico, they explained that their underwriters had decided I was a risky driver, despite the fact that I had been insured with Geico for eight years, had never claimed a penny, and was supposedly still getting a "safe driver" discount. The employee I talked to on the phone helpfully pointed out that I was still getting the safe driver discount, as though that would make me feel better for paying fifty percent more for my insurance. I switched insurance companies and will never go back.

2 months later I had to renew my policy. My premium rate was $112.49 a month for full coverage with $100 deductible each, my coverages for NO good reason jumped to GEICO quoting me $168.00 a month for the same coverages!!!! When I asked the GEICO representative she said that everyone rates are going up in my area. I said, "Oh really?" Then she said, "The rates might also be to that claim that you filed"!! I said the claim that was a hit and run and not a claim that was my fault? I was so upset? After I hung up with GEICO and started looking for rates quotes.

Very pleased to hear from these insurance companies like State Farm who told me that your insurance should have NOT gone up because of the hit and run!!! Also spoke with Progressive and they asked me what GEICO paid out? I said they paid out $592.96 for the claim! (I have the whole estimate from GEICO) they said that shouldn't made your rate go up either unless they paid out a $1000 or more on a claim!!! So I know GEICO is lying to me now trying to charge me all that money a month on something that wasn't my fault!! Anyway got a great deal with State Farm $101.76 a month for the same coverages I had with GEICO. Beware if you have GEICO and have to file a claim that is NO fault of your own. Even a small claim!! Your rates will go through the roof!! Buyer beware.

They wanted the total the car based on their mechanic's (a repair shop with a really bad reputation in my neck of the woods) based on their bill. The difference between my mechanic and theirs was nearly triple. GEICO's mechanic duplicated labor costs in their estimate, added work to a section of the car with NO damage and was not even impacted, paint the interior of a panel that is not even painted in original manufacture of the vehicle and the list goes on.

I asked to file an appeal and they mouthed off at me and claimed my mechanic was not licensed without even seeing the estimate or knowing which shop I used. They tried to threaten me saying I was going to kill myself or someone else driving the car. When I asked why the sudden change when they were insistent I drive the vehicle for over a week almost 200 miles before they would even look at it. The adjuster asked me to sign the title of the car over to her and she would write a check claiming I had no other choice. I looked closer at the vehicle valuation and that's when I saw they did price comparisons in another state where the cost of living is much lower. I pulled vehicle prices and the discrepancies were about 1/3. Essentially, they lied about the vehicle damages and lowered the value of the vehicle using a different market to try to total the car.

I called the State Department of Insurance and they said I had the right to file an appeal and I did so with corporate. While this is all happening, the claim adjuster is leaving threatening messages that she will have my policy canceled and blackball me from having insurance with any other carrier if I do not sign the title of the vehicle over to her.

Geico corporate sent a supervisor out who was just as much of a fast talker and refused to put anything in writing. He admitted that features and condition of the vehicle was miscalculated and thought I would be happy with another $150. He refused to explain why they used another market the value the car, refused to explain the bill padding by their mechanic, refused to pay the lower amount I was asking for (my mechanic's estimate minus deductible). They also refused to acknowledge or explain why I would sign the title of my vehicle over to the claim adjuster.

The State Department of Insurance sent an investigator, and they refused to respond to the state investigation.

In the meantime, it had been over 3 months and they had the car held hostage and refused to release it so I could arrange for repairs. Mind you, even though I was involved in these negotiations, the claim adjuster was still calling and harassing me to sign the title of the vehicle over to her multiple times a day. I recorded a total of 35 voice mails and over 100 hang up/missed calls on the phone while trying to work with corporate.

The claim adjuster wanted me to go to this rural out of state location to buy a new car sight unseen to this dealer that would exchange a car for me signing over the insurance check to him. She had no idea the make, model, mileage, or any other information about the car. I called the dealership pretending to be a new "GEICO adjuster" and he offered me the same deal for referral fees on 10% of his total commission. He said he exchanges the check for the lowest clunker he has that won't sell on the lot.

I gave GEICO corporate a final written notice to either pay the claim at the lowest repair cost, or pay the total loss based on the calculations in my state. (I had a licensed adjuster with another company run the comparisons to verify my numbers and I was dead on). I gave them 1 week to release the vehicle before I notify the police they stole it and file a criminal complaint.

I got the car back. The tow truck driver they use told me that he drove the car onto the flatbed and nothing was wrong with it. He also said that the GEICO claim adjuster and the body shop have a deal, especially with older cars that have solid engines and were well maintained. They strip it for parts and wind up making between $6-7K on the parts and scrap metal and each of them take a cut. That's why she wanted the car in her name. One would think GEICO would want the evidence their employee and body shop partner was scamming them to pay more expensive claims... GEICO called in response to my letter and said that I had to stop telling lies because I had "sour grapes" and that I should be happy I get the opportunity to buy a newer car.

I changed insurance carriers, got the car fixed and it runs like always. Nothing was wrong expect the dented bumper and one of the panels and light fixtures. No leaks, the frame was not bent. The car was not even knocked out of alignment. The new carrier even saved me money on both my cars!

When I canceled GIECO the retaliation and threats began.

I first get a letter from American Bankers Insurance out of Florida. They claim I purchased a homeowners policy from them and I authorized them to automatically debit money from my bank account. I call the number on the mystery letter because I never had insurance through these people and I do not own a home (I am a renter). They had some automated call system where you can not get to a live person.

I call the Department of Insurance and get the name and phone number of the corporate office in Florida who is responsible for all business in my state. I call the contact and the woman refuses to answer any questions about the policy and who authorized it or any other information about that automatic debit and what account number they were provided. I was concerned about ID theft at the time. The woman was really nasty and told me to hold on while she pulled the account number off the letter, she put me back in that automated system. When I called back, I kept getting her voice mail. The operator told me the woman left instructions she did not want to take my call.

I bring the letter to my bank and we close the account, I get new ATM cards and the bank starts filing some report because the automatic debit letter was not written the way it should be under Federal banking laws because it did not identify the last 4 digits of the account they threatened to use.

Two weeks later, I start getting harassing calls from GEICO that they tried to charge my account and my card was no good and they said if I did not give them $$$ within 24 hours they were damaging my credit. The $$$ was the same as the $$$ this American Bankers Insurance threatened to debit. I check it out on-line and they are affiliated somehow. GEICO retaliated with the cancellation I placed on the auto by selling my information and claiming I bought a new policy for a home I do not even own. Makes no sense to me, but I reported it to the State Department of Insurance asking they help track down my signature or electronic entry authorizing the purchase of the policy. The point is... there will be none.

GEICO started sending nasty emails because I did not renew my auto. I sent an email back explaining exactly why I canceled and their lack of customer service and shady employees. I told them I did not trust them and I did not want involved in their company. They started threatening by email to make me "uninsurable" falsely claiming I did not meet my obligations. My current carrier was shocked when I asked about the email and I sent a copy to them. They said they would tell them there was no lapse in coverage as they started my new policy a month before cancellation and in fact GEICO owes me a refund for 38 days coverage overlap. Another letter of complaint to the State Department of Insurance.

I started getting harassing calls again today calling my cell phone AND my work phone about that mystery homeowners policy making more threats AND they had the nerve to send a "late payment" notice on a policy I never had. As soon as I get through that round of calls, they start calling again threatening to call the police and tell them I was driving an uninsured vehicle unless I gave them a credit card number. I told them again, I have a new carrier and they said they had proof I was not covered through some state run program and said I had to pay them or I would go to jail but once I supplied proof of insurance they would reimburse any unused portion. I said "oh Really" and asked for that 38 day credit ... they hung up on me.

I get home and I have a PINK envelope notice from GEICO telling me they were damaging my credit for NON PAYMENT of Premiums and cancelling my policy. Thankfully the new carrier policy and insurance cards arrived at the same time today....

These people are a piece of work.

Original Review: Aug. 13, 2013

When you live in BFE, Idaho, you get used to not having people understand that you just cannot drive 15 minutes to another town and have someone take care of THEIR requests. Worse is when you talk to "Barbie" or "Tawny" and they can't understand someone lives outside of SoCal. When you try to explain, they get even more "valley girl" and start throwing the empathy training crap your way. GO ANYWHERE BUT HERE!!!

After getting the police to show up as the driver would not give me any of his personal information which they could not file a report I argued with the Geico claims rep over the phone many times and finally received a letter stating they are not paying for my damages. Even went as far to say I was cutting through parking spaces and in fact hit the Sue. Anyone with a brain to see there is no way I could hit the Vue as my damage was on the right front side.

I even supplied witnesses whom were passing by and noticed the accident in the parking lot. Geico is a horrible insurance company and I would never recommend anyone to be covered by them for any type of insurance. My deductible was 500.00 the total cost to repair my car over 3000.00 and a charge for a 30 day rental car. I have all the paperwork from this accident and would like to recoup the total cost to repair my car, the deductible and the rent a car.

My monthly payment was scheduled for the 27th and it was made - Geico cancelled my policy after 3 years and to reinstate it, they wanted 6 months paid in full! I refused and went to Nationwide! Beware of Geico!!!

After asking me the same questions as those asked online, (to which I inquired as to why) she again told me it was to make sure they were offering me the best rate. She came back with a rate that was 90.00 higher than the quote already given me. All my answers were honest. I've only had one violation in the last 3-5 years and that is all!! This is absurd!! That little lizard makes the perfect spokesperson!!

Why would I get out of my car at a red light, check for damage, and have words with another driver if "no one" hit my car? I told Geico that there was a red light camera at the scene of the accident and they told me that they don't get the red light camera unless someone was seriously injured. Then I was told that I would have to wait until the other driver was arrested for the hit and run before they did anything about it. Finally when the police informed me that the other driver was arrested, I called Geico to let them know that they could get confirmation with the police station that the other driver was arrested.

Three weeks has gone by and I did not receive a call back from Geico so I decided to call them. I was told by the claims rep who was handling my case that she called the number that I gave her (and she already had it on file because she repeated it back to me. She has called that police station once before) that no one had answered the phone when she called. LIE!!!! It is a police station!!!! It is open 24 hours/7days a week including holidays! So I told her that was an unacceptable answer and to call back and please call me when she gets through.

This accident happened April 17th and it is now July 30th and nothing is resolved. I am guessing they are giving me a hard time because they want me to lay out a deductible for the repairs so it's less that they have to pay out. Not going to happen! I was rear ended while stopped at a light. This is clearly a third party claim and should be handled as such. Shame on you Geico. What am I paying you every month for? Nothing?????

I followed up on Geico's associate's instructions, and soon after, delivered the car to the body shop, as well as rented a rental car. On about July 2, 2013, an auto damage adjuster on Geico's behalf was sent to the body shop, inspected the car and the damage, evaluated it, and presented Geico and myself with a complete report, among others, as to the extent and costs of repairing the damages to the car. To my regret, since July 2, 2013, the outstanding service which Geico's personnel promises during each phone conversation I hold with them, is not being delivered. Not only that I am not getting any service, Geico's personnel are communicating to me contradictory information as to when my car will be repaired and ready, as well as to the extent of the coverage of my policy (in particular, the rental car coverage).

In addition, several messages I left on Geico's personnel's voicemail boxes (and at this point I prefer not to name people) were ignored and left unanswered. Apparently, at some point in time, Geico decided to reinspect the car, via an accident reconstruction specialist; following that decision and despite a promises by Geico's personnel that a particular inspection should take place within approximately 24 hours, the actual inspection was delayed by several more days, and its results are yet to be delivered to Geico and me nor there was any initiative on Geico's part (or anyone on their behalf) to contact me, and/or to put that saga to a finish.

We are nearing a month's period since the original accident, and Geico is not any closer to resolving my claim as than it was approximately a month ago. The way Geico has handled my claim thus far is substandard, and is well beyond any reasonable time for such claim. I urge Geico to act immediately, repair my car and bear all costs for rental with no further delays in order to minimize damages. I must emphasize again that I am disabled, I need my car, and Geico is trying to wear me out. I was also informed by a few people that the "special reconstruction investigation" is a common practice at Geico, thus, delaying settling claims.

My policy remained canceled even after the payment finally reached its proper destination within Geico, I learned tonight after calling in. The customer service rep didn't see why it was such a big deal since it was now reinstated. I told her I want an investigation into what happened - that I count - that I matter. She said a supervisor would call me within 24-48 hours. If I were running Geico, I'd want a supervisor calling the customer within 5 minutes. All these corporations care about is the "equity." We as customers don't matter.

The worst part is because the Geico Insurance wanted to spend less on our claim, they didn't let the body shop use original part and the body shop is supposed to use aftermarket part instead of the original part. However, those parts have warranty with Geico. Anyway, I had the accident about eight or nine months ago and the only reason that I've written this review is because I'm still going to the Mike Calvert Toyota for my accident, and the body shop guy in Mike Calvert Toyota never answers me correctly. The only reason is if the adjuster in Geico did his job correctly, for sure my car was totaled and I'm really upset about it. DON'T GO WITH GEICO. You may spend less but when you need them, THEY ARE NOT HELPFUL.

I have my own insurance carrier and was never on my husband’s car insurance, I told the lady. She said GEICO requires on their contract that if a single person marries, the spouse IS automatically added without the consent of the spouse. Talk about that being crooked!!! My insurance carrier had us come in to sign papers before I could put my spouse on my policy and he had to sign off to remove him during our divorce. GEICO said they had been sending collection bills every month to my address for years; I have never gotten one piece of paper from them. I asked GEICO to email a copy of this so-called delinquent policy 3 times; I still have not received anything on it. DON’T USE GEICO!!!

When I went to pick my vehicle up, I was told that I owed $75.00 for the tow. I was upset; I was told to contact Geico Emergency Roadside Assistance. I called and was told that I would be reimbursed & to fax my copy of my invoice over. That was done. I received my refund back but it was $50.00. If I have that coverage on my account, why should I not receive the total amount of $75.00 back in return? This whole experience has been a nightmare especially with the Auto body shop that was referred by Geico giving them a 5-star. I beg to differ on that one. I have been with Geico for 14 years and to be treated like this... Tonight, I will be looking for new Insurance Co thanks to this experience. WORD OF THE DAY - DOES ANYONE CARE?

First they claim there was nothing wrong with the truck. Now they said the dealer found something wrong but cannot tell when the part was messed up. Now I have not heard a word from them. I ask for the CEO of the company and they will not give it to me. I am a disabled veteran, and I get the runaround from this insurance. I need a lawyer to help me.

When I looked at my computer this morning, the service was set up for Doral today at 4PM, which I had no knowledge about and I was booked with patients. I got very upset and spent another 45 minutes trying to rectify the situation, only to find out there was no appointment for me Friday morning. I then asked to speak with a supervisor (Tammy **). Her people skills were less than desirable and she did not BELIEVE ME, but Amanda. Interestingly, I had the Hialeah address, where would I have gotten that? She handled the situation poor at best. I did not feel at any time that Geico was on my side, but covering their mistake.

It is hard for me to conceive that I cannot get an appointment for 10 days and that the location is so far away. I also cannot comprehend that given that your company made THE MISTAKE, that there be any other options. I am not trusting of Geico that they have my best interests in mind. I am considering changing insurance company. This is a horrible way to treat a customer.

I also have witnesses that agree that this guy tried to beat the light, thus hitting me as I made my left turn. Oh, by the way, he was in the turning lane but was going straight. This is of significance because had he been in the proper lane, he would have stopped, as there was a car in front of him that stopped for the light. And did I mention that the GEICO representative for the other party (Ernesto) smugly stated how "we both had the same light, so it didn't matter which lane he was in". My mouth is still on the floor from that statement!

So GEICO received the police report on May 17th, and stated that within 5 business days, someone would come out to assess for damages. A FULL ELEVEN days later (6/3/13), the adjuster shows up. So, to fix the car, $5,000.00; to pay for storage, $2,500.00. Total damage to me, $7,500 and the loss of my car. And how much will GEICO pay this loyal, never late in paying customer>> $499.00!

What can I say? The commercials that state GEICO settles claims quickly is the biggest load of ** I have ever experienced. My personal experience with GEICO - It may not matter to you, GEICO, but you have just lost a loyal customer for LIFE!!!

Now this is not even about the damage caused to the car as it was minimal. This is about the principle and lack of respect that GEICO has for their own customers. After finally getting in touch with one of their employees and discussing the whole matter for what seemed like an eternal amount of minutes, the representative just couldn't come up with something to assuage my anger. I've worked in retail and customer service for over 8 years now, so I'm actually aware of what should be going on between a rep and an angry customer. This buffoon who was speaking to me had the audacity to tell me that "GEICO is in business like everyone else", therefore they cannot go around granting claims to whoever desires one.

What I said to merit such a loathsome response I don't know. What I do know however is that I am currently changing my insurance company, since they don't know how to help perfectly paying customers. If they don't care about their business, then why should I?

By default, they claimed instantly that it was my fault by "failing to control" my vehicle because I released my hand from the door and it creaked open slightly, not significantly at all (another note: I was driving an older car in which the door weighed a significant amount). Even after hearing the other driver's statements, and the fact that he "had not even seen my car", they claimed it was my fault and would not allow me to petition it.

Personally, I won't go to GEICO again, and I admonish others from doing so, as this was a very disgruntling and traumatic experience for me coming so close to being hit personally, not to mention the lack of service on their part in helping me at all.

When on the phone with them, do not talk about anything they don't ask you. In that way it's my fault for talking too much to the point of being misunderstood at best, and an overzealous customer service liar at worst. That or stupid with no comprehensive skills. "The insurance industry is the only multi-billion dollar industry with absolutely no federal regulations" but a multitude of lobbyists. They do whatever they want. Oh, the real reason they didn't mention for some reason is 2 or three comp claims: 1. a hail storm, 2. and 3. dog chewed through the seat belts twice and they told me it was covered. I didn't know and didn't report it. These two were before I switched to GEICO for a better rate which went up every 6 months.

On Thurs, May 9th, Ricky ** said not due to flood (even though I never had any problem until the flood) so it won't be covered. Geico said they'd send another adjuster Friday or Monday. I called Tues, May 14th and no adjuster was notified, so I had to remind them again. On Wednesday, adjuster came and said hole in radiator was caused by unknown causes and would not be covered. In short, Geico wasted my time, put me in danger by saying my car is okay, made me overheat my engine (so instead of just a radiator, I need to replace engine as well), said nothing was wrong with it and refused to acknowledge my car was damaged by flood even though it happened right after the flood. I had Liberty Mutual before and when I was in an accident, they were hassle free and I didn't have to jump through any hoops. So unless you live in a place with no floods, no vandalizers, no snow, then you can save money on the month-to-month fee. Otherwise, don't expect to save money.

I have spoken to many other people, who tell me the same thing: "You have to speak to the adjuster assigned to the claim." I in return explain that I have left several messages for the adjuster and she is not calling back. I was given her supervisor's name and number and told on two separate occasions that an email would be sent to him and he would be calling me back within 24 hours - still no response. I have called and left the supervisor messages to no avail. I am beyond frustrated.

Did I mention that my parents were injured in the accident and are dealing with that as well? I am at my wits' end as I am a single mom, a full time nurse, a full time student and apparently now, a full time case manager. I need some guidance. I have never used the phone as much as I have this last month.

When we found out about important evidence from city-affiliated sources that proves that the police report wasn't made at the scene, Andrew implied angrily by sending us a letter saying don't bother him and that he doesn't care for details and to try the California commission. We did already and Andrew still refused to change his ways.

After the police report was completed, Thrifty Rental Car had the Marshal's Department "repossess" and tow the car rented by their insured back to El Paso because their insured requested that an unlisted driver transport their insured and others from El Paso to Las Cruces. Their insured intentionally, and with full knowledge, broke the terms of the rental contract. Geico's insured intentionally has worked to avoid all liability by asking an unlisted driver to drive his rental vehicle and their insured has refused to repair my car.

I believe that Geico wrongfully rejected this claim and has aided their insured in his intentional desire to avoid any liability related to a car that he rented, broke the contract by asking an unlisted driver to operate, and was in the car when that driver ran into my car causing about $471 in damage.

The consequence of Geico's rejection provides an incentive for others to do the same and avoid liability for damage done by their insured's rental cars. Rather than Geico accepting liability for the willful act of their insured renting a car and asking another to drive, Geico is playing into the need for litigation that only drives up the cost for everyone.

I told him where the car was and he went and picked it up. It is now at his shop and will be repaired in about a week and a half. I just got this car 2 months ago. I have just started paying on it and owe more than the car is actually worth. I do not have GAP insurance, but will get it now. Anyhow, whenever he went to get the car from this unnamed dealership, one of the guys there made a comment saying "I was just trying to do the car lot a favor." When the guy told me this, I was beside myself with anger. Also, the new body shop guy told me that the adjuster was only 30% done with my estimate.

So my question is this: How in the hell can this lady GEICO adjuster tell that my car is a total loss at only 30% evaluated? Why and how at only 30% would she tell me that it is going to be a total loss and give me an anxiety attack? Do these adjusters not go through any kind of sensitivity training? If not, they sure need to. The other body shop had no clue how she could say the car was totaled. Feedback anyone?

I called Geico again and talked with Oscar, the manager. He was rude and condescending and even had the nerve to tell me that I was overly sensitive because I was going through a divorce. I told him that if they decided to cancel my portion of the joint policy before its expiration day, they should refund me the difference and he flat out said no. These people are dirty thieves so I have reported them to the insurance commissioner of California. I have a credit score of 830 and never have had an issue with any company before but I will fight tooth and nail to prevent Geico from taking advantage of their loyal customers. Shame on you, Geico!

Shortly thereafter, we contacted the State of Florida Dept of Finance, who said that they received information that we had already settled the claim. This was never true. His benefits were held up and/or set aside, which created a spiral of events, out-of-pocket expenses and other bizarre incidents with medical provider services, etc., which is too sensitive to post. However, he continued his quest to get justice and continued his efforts to get well. He told me that many people suffer through similar situations and they have no voice. He was a courageous man. He said to me just a few days prior, "I am the people's voice." He believed it was his civil duty as a citizen of the United States to be that way and knew justice would prevail, regardless of the cause. He was also a naturalist and body builder and believed in good health. His daily inspiration which he shared with many was to have a perfect balanced mind, body and spirit soul. It was his passion. Although he is gone in the body and is in God's divine presence now, I can still feel his love and comfort. In my husband's honor, I post his last wish. I know he will be pleased.

Now that I made several complaints trying to ask them to show some courtesy like other companies during this crisis, now they are trying to cancel my insurance after they told me to pay when I can and I have been making payments! A total of $1,232 since January 23, 2013 in four months and I have been driving for over 30 years! I used to have low insurance. Now I have to look around because GEICO does not appreciate my business. I would like someone to investigate this practice. Companies should not be taking advantage of people after the storm. This storm cost me a lot of money! I have 100 dollars added on to my bill and a new car note for almost 700 dollars a month - another company uses H.S. as an excuse to charge me!

I have called GEICO and asked why we were being charged $44.51. They said it was because they added my daughter to our policy when I was requesting a new quote. They put her on our policy without telling us or telling us that we would owe them money. The first time I found out about being charged is from this letter, 6 weeks after we ended our policy with GEICO. I have made two phone calls to GEICO and got nowhere with them. I have asked for a manager to call me back and they have yet to call me back. I should not have to pay them the $44.51.

Last Friday, March 22, I found a dent on my passenger side front door. I called the service department again to claim accident. The person who I spoke to was Runnie. She said it belongs to collision policy. What she told me doesn't match what the other person said to me last time. She said someone is going to call me on Monday and investigate this case. Monday came and no call. On Tuesday, I called Geico again and talked to Jill ** who recorded what happened. She said Holly ** will call me after a couple of days.

Today (Thurs), I received a call from Holly and she said I still need to pay $1,000 deductible for it. I asked, "You guys always said this call maybe monitored or recorded. Any evidence of that call?" She said they don't have any evidence, so this claim belongs to customer's fault. So I have to accept this and then I will quit your service. You suck.

I was told by another supervisor that although we have paperless billing, the letter is only mailed out and is not followed up with emails or calls. She also told me it had come back to them with, "Not at this address on it." I know they are lying. She then told me he could start another policy with them; it had higher rates than the last one and he had to pay the SR22 filing fee again! Also last month, he brought it to their attention that they had his coverage higher than they were supposed to and that he wanted it lowered to the bare minimum. Then, all of a sudden, it's canceled? Needless to say, his license is now in danger of being suspended unless we can get insurance through someone else for him!

Here's an update. He has insurance through Esurance now, and they are not only way cheaper but also said his marital status had nothing to do with SR22 insurance.

The father came which had fun talk. He stated, "I know you work on your car a lot." He also tried to commit insurance fraud by going to his body shop and pay out of pocket. It almost did not want to go through. I said, "No, I am going to Geico." Anyways, no tickets were issued. The police report said both vehicles were removed, that's it. Get me my parts, and pay me asap. I showed the police report to State Farm who stated it should be 50/50 which they decided will be going to her. I already did BBB, Geico and Kristen **. Liability adjuster had done a first party bad faith. I've been with them 14 yrs 3 months and a loyal customer since 1999.

I was not told there was not a proper authorization for a rental vehicle and did not know until I was charged $59 by Enterprise Rental, until I saw using my online view and therefore noticed right away. Enterprise, side by side with Geico, said it was my fault and it had nothing to do with them. Geico does this on purpose to rip off seniors and others by not paying what the insurance policy covers! This is the second time Geico did this same thing to me! This is their tactic in Florida, apparently, to rip off the people who pay for Geico insurance so that Geico does not pay since you may not notice! They’re a bunch of crooks and thieves!

Almost two weeks later, it is still not corrected and I have no car insurance. And to top it off, they know they made an error because they have not reported anything to the DMV. If this was truly my fault, my registration would be suspended by now. Crazy! I'm changing insurance companies as soon as I can. This is the worst experience I have ever had and it's not even my own fault.

It does not seem fair that insurance companies can make this kind of a shift with no cause. We have had no claims and nothing has happened to warrant any change. They are telling me that my daughter was included on the policy back in August but that I was not being charged. I do not see how that is possible when we had such extensive discussions about my daughter and the Geico representative at the time, Shannon, who assured me that this would be my policy rate and that it factored in consideration of my daughter being under age 25. I believe Geico should honor its rate with me and its end of the business deal. It is not right that insurance companies have people over a barrel with regard to pricing and increasing policy rate without cause.

Another year (2013) and many hours of endless pointless conversations with both GEICO and Liberty have elevated my frustration to heath conditions of elevated blood pressure and stress as my renewal due May 1, 2013 shows removed multi policy discount - auto and renovated home discounts and increased my premium from $995.09 to $1,488.07 (a net increase of $492.98.) with no apparent, plausible or justifiable explanation or reason!

I have owned my home for 10 years and have never filed a claim for and carry an additional rider policy with Inland Marine Policy #** and have never had a claim or increase in premiums. All of my policy documents are explicitly signed and agreed by Liberty Mutual. Yet I'm directed to GEICO for account maintenance, and they have no clear product/account knowledge or ability or unwilling to fulfill advertised/marketed/promised discounts which will lead to undoubtedly cancellation of this and every policy respectively.

Further, I was told by both Matt/Brett? and his supervisor Donna at GEICO that further elevation of my concerns would be futile. And although my documents are signed by David M. Long, President; Stephen **, Authorized Representative; and Dexter **, Secretary, they insisted they did not know who these people were or how to email or contact them and no point in discussing this with anyone further and that they have the final word. And no matter what, I would not receive my promised discounts or any other qualified discounts unless discontinued and ended this policy and start a new one which may or may not be lower than the renewal premium of $1,488.07.

I'm not the smartest person; however, I do know that the federal government along with the Kentucky Department of Insurance, along with the Consumer Protection Division and the KY State Insurance Commissioner, would all be interested in knowing who at GEICO they should get to know!

Original Review: Feb. 28, 2013

I am not a Geico customer, but my car was rear-ended by a Geico customer at a red traffic light. My car was a total loss and it took two months to get a check from Geico for my car. I was told by two of Geico's representatives that I would be reimbursed for fees caused by this accident. Now, five months later, I am being told by one of their adjusters, that because I live in Illinois, I am not entitled to be reimbursed. My own insurance is also nationwide and they told me that they reimburse title transfer fees and state taxes on another car out of courtesy, as their customer was at fault. What made it worse was I was told it was because I live in Illinois. So be careful where you are involved in accidents and hopefully the person at fault does not have Geico.

They actually sold her a policy that has a maximum of $5,000 in liability. My damage was fairly minimal compared to the Cadillac and her car; it was estimated at over $5,000, not including my rental car for 3 weeks. So apparently, I have to pay for my rental because her insurance, GEICO, won’t pay for it and then sue her to get that money back. Wow, I’m glad I don’t have GEICO! I can’t imagine being hung out to dry by an insurance company. I’m not sure what’s going to happen with that Cadillac. I’m just glad I got my claim in before they did because they are probably being advised that they have to sue her because GEICO is tapped for the $5K.

So as a GEICO customer, she gets sold a cheap ass policy by her agent then gets in an accident. Her car gets totaled, her policy only covers most of the damage to one car, she gets sued by that car (me) for their rental amount and sued by the other car for their damage (lots of $) and their rental car costs. Yowza, I’m glad I don’t have GEICO! She was left high and dry and sued twice.

Regardless of all the proof I had sent them, they will not insure me. I have a feeling I've been black-balled by my previous Insurance agency because we dropped them for overcharging us for many years, and wanted to raise our rates. We were paying an average of $280 a month. GEICO was insuring us for $119 a month until they dropped us for failing to comply with their request that I never received. The agency I was dealing with before was Lily's insurance in Hialeah. I will also file complaints about them. The owner, Lilly, actually held my mother against her will in her office until the police arrived, claiming we owed her money because she went ahead and renewed our policy before it would lapse and prepaid it for us. Liar! I will also post complaints about her.

My wife was recently hit by someone with Geico insurance. There was no police report. We decided to just file a claim with his company. I submitted clear diagrams to Geico showing how it was his fault. After five days, they finally sent an adjuster. He took the usual pictures and then went about to find parts online with his "machine." I was watching him and thought it very unethical that he was searching for used parts instead of new. He finally came up with an estimate of about $1,400. He said since there was no police report, we would have to split the fault 50/50. Then he offered to write me a check for only $700 and settle it. I told him I would wait and consider his offer further.

So I called my own company (Allstate) and filed a claim with them instead. I sent them the same documentation I had sent to Geico. An adjuster arrived early the very next morning, who took his pictures and searched for new parts. His estimate came to $1,750 and he made the check out to me for that entire amount on the spot! We even got half of our deductible back after they finished settling the claim with Geico in court, some months later. That was worth another $150. I am so glad I dropped that claim with Geico. They were clearly trying to rip me off! I received $1,200 more from Allstate.

I'm no dummy. I don't fall for their not-so-cute little commercials and get sucked in as one of their customers. But there are many who do. For those people, I only ask that they listen very closely to the last three words in their commercials - it's subliminal, yet true. Listen for it. It says "moron car insurance." They are offering car insurance for morons!

So I guess I should thank Geico because now, I went to Progressive (Flo) and got the same policy coverage for about $50.00 less per month than Geico. Geico can kiss my shiny hiney. Me and my family, and everyone I know are switching away from Geico. Do yourself a favor and look at getting rid of Geico before they get rid of you.

A couple of weeks later, I returned the car for repairs, picked up the rental car, gave the rental agent my Geico policy information, and returned to pick up the car the next day, only to learn that the trim parts had not arrived and although the dents were repaired, I would have to return for the trim to be applied. I also learned that during the course of the dent repair process, the technicians could not engage my ignition due to a glitch in my computer chipped key which required them to put my car in neutral, drift it into the garage to make the repairs, then push it back into parking lot. They admitted that they were concerned as to why the key was not working properly, and fearing the battery had gone dead, recharged it, all without my knowledge or permission.

When I inspected my car, I noted the inside fuse panel had also been removed and was lying on the floor and that two dents were missed. When I pointed this out, I was told by the technician that "he was only human." My car had not been washed and was covered with a gritty dust from the dent removal process and smelled of cigarette smoke. I was so disturbed, I just got in my car and left. A month later, still not hearing back about the ordered trim parts, I called for an update and was told the parts were not yet in. This vehicle was a Subaru, and when I called a nearby Subaru dealer, I was told they had the parts in stock. They were readily available, and didn't know what the problem might be.

A week later, I received a my credit card statement which reflected a withdrawal from the car rental company, charging me for a full amount for a 3-day car rental (which was not only fully covered by my Geico policy, but also, I only had the car for one day, not 3). I called the car rental company and was told they submitted the bill to Geico multiple times, but that Geico had denied payment. When I called Geico, they denied that anyone from the rental company had notified them, even though the rental company had provided me documentation to the contrary. I asked Geico to "fix" the problem, but a few weeks later, nothing of the sort had occurred.

In fact, in the following two days, I received two calls from the rental company, advising me that Geico notified them I would be needing a rental car and that I could pick it up at anytime! Of course, I did not need a rental car. I called Geico's claims representative and he told me to just ignore the rental company, that they were confused. I asked when I would be receiving reimbursement for my car rental, Geico said they would be cutting the check the next day. Nine days later, when I still had not received reimbursement for the car rental, I once again called the Geico Claims representative assigned to the case again, and was given the runaround again. I was told they needed the rental company's tax ID in order to cut the check, which was suspect since Geico has an ongoing relationship with this particular rental company.

Besides, the tax ID, if they didn't have it, could be obtained with a phone call. I asked to speak to the Claims representative's boss, and finally, after weeks of runaround, she had the check cut for the rental and mailed to me. The next month, I received a call from the parts department and was told they finally got the trim items in for my car. By that time, I had had enough and told them to keep their trim. I then cancelled my Geico insurance, fearing that if they had this much difficulty in handling a simple hail damage claim, what could I expect if I was involved in an accident? I had no confidence in Geico's Claims division.

Buyer beware! Keep an eye on their Claims dept. because they will lie to you on the phone like you wouldn't believe. This place has the worst service when it comes to making adjustments. It is true, they have cheap employees who do cheap work. Good luck and goodbye, Geico.

Now the kicker is this. He is trying to put the fault on her, when she was not driving the vehicle. He is demeaning her, intimidating her and also patronizing her. I find this unacceptable and unprofessional behavior from someone whose only job is to find any wrongdoing in the claim that was presented, and there was none. On January 16, the same investigator called and asked me to see her truck because from the picture, he couldn't tell what was what (which was a lie as well). He came to my house and asked for the keys to the truck, which I gave him. All he did was go to the truck, ask me if I have driven it since the day of the accident, and look at the mileage. I replied that the truck has been right here since the day of the accident and not been touched, and that was it.

He wanted me to explain again what happened to the truck. I went a step further and showed him where the accident occurred. Lo and behold, there was the license plate further near the accident area. He took a picture and asked me why I didn't get the license plate at the time of the accident. I told him I couldn't find it; the snow was pretty thick at that time. We got back in his car and he took me back to my house. He said to me that the accident wasn't the issue; it was the date. I asked him how come because what I told him was the truth and it wasn't my fault. I also said blame that to mother nature because the weather conditions on that day was still bad. Then he said that again, the issue is not the accident but the date, but that doesn't matter because he's going to get this resolved today or tomorrow.

So after he left, I called her up and told her what happened. Not long after I talked to her, guess who called her saying something totally different from what he just told me? The investigator. So she talked to the investigator and called me back crying. I called the guy back and asked what was going on. He said that he got new information that can harm this claim. I asked him, "What is that? Because I don't understand what the hell just happened." He said by her just getting the insurance the day before the accident is consider fraud. I told him that's some ** because if that was the case, he would have denied it right there if he had evidence. He said he thinks it happened on a different date. I asked him, "Then are you calling me a liar?" He said no.

Then I said, "Why are you saying one thing to me and saying something totally different to her? Do you have proof of your claims?" He said that she called her old insurance three times that day on the 26th of December. I asked, "What does that have to do with anything? She was shopping for new insurance for her vehicle with a low premium." He got mad and hung up on me. Before he hung up, he said "I'm still investigating." For one, I was the one in the accident. She has nothing to do with anything and she let me use her car that day. Now she's the criminal. ** is up with this insurance guy? They are nuts. Something must be done on this case. I would love to hear from a lawyer concerning this matter. How can this be fraud due to weather conditions? They already raised the premium up and the issue with the truck has not been resolved at all.

Long story short, I've given three interviews to GEICO (last one with a court reporter) and they are still “investigating”. It will be 5-months they have been investigating. I've given them everything they have asked for (phone records, etc.). It seems that just because my claim is unusual, they have the right to investigate indefinitely? Since my car was stolen by a thief and I knew nothing about it, they could investigate forever and never find anything to deny my claim. So, how long do they have to pay or deny my claim? I am currently trying to find an attorney that is familiar with this type of case. GEICO has obviously been handling my claim in bad faith and I want them to pay. I’m an average guy and going without a car for 5 months which has been a hardship on my family.

Whenever I called, she never picked her phone, so I always left a detailed message. I am working full-time and usually have meetings throughout the day, so I cannot pick up calls at any random time. But it is her job to answer customers' call. What makes it worse is she asked me to call her back! Of course, when I called back, she never picked up her phone. I tried to place calls at intervals and hope there is a chance she will pick it up. That just never happened. I am so frustrated at Geico. I have been such a good driver for the past years and have been paying my annual premiums. Now I just ask a simple glass claim. It turns out this claim almost drained my energy and this case still has not been resolved.

Geico was a star in auto insurance 3 years ago, but it is really going downhill. Customers beware. Unhappy customer.

We found out that this oriental man also had Geico. The damages to my car are over $600 per the inspection by the Geico service center. The man that hit me left the scene and never called Geico to put in a claim until after someone from the claims department called to question him two days later. Geico inspected the other party's car and found that he had past damage to his minivan but there was no concrete evidence that he had hit my car and now is denying the accident ever happened. Now he is saying he never touched my car. I have the paint on my car still to prove it and pictures.

Geico wants to dismiss this case. I am not having this. They insure people who drive recklessly, but people who follow rules always get screwed. Too many people get away with this. I do not have this money to fix out of my own pocket because someone doesn't follow the rules of driving, hits people and leaves accident scenes. Geico obviously has nitwits working for them when investigating. I need assistance with this. As a reputable company like Geico, they should be covering all corners and re-investigating this, at least to give a 50/50 shot. This is unreal. I thought they were supposed to be #1 in insurance savings and customer service. My opinion is changed and I am very upset that I have been a loyal customer to them for as long as I have.

All they see is the $35,000 they have collected from me over 15 years and would hate to give any of it back to me. It's nice to know that I have a company like this in my corner. Every single person I come in contact with will know not to insure with Geico. This company does not reward loyalty in any way even if you were accident free and issue free for over 15 years. In addition, my claim took over 4 months to receive a final decision with almost no contact from Geico other than the certified letter saying my claim was denied. For four months I waited. But believe it or not, I had confidence that my claim would be approved being that it was the only issue I have ever had in my driving history. Boy was I wrong. If I can convince just one person not to insure with Geico, then I feel I have done my job. Thank you, Geico, for nothing but showing me how horrible an insurance company can be and how easily you can ruin someone's life and throw them into debt.

When I contacted the BBB about the matter, I was fed the same bologna by a rep from their executive office. They are now demanding that I pay for their employee's mistake with my money. I am thoroughly disgusted and disappointed with how I was treated and spoken to as a customer. It's the worst insurance company ever.

I was in tears explaining the situation to the representatives. After about an hour on the phone, they told me they could not help me! They told me I wasn't insured with them because I didn't have the mechanical coverage. I asked them what that was and why I wasn't told about it when I signed up with their company. She told me they only offer it to vehicles that are brand new or leased. Really!? On top of that, I pay a very high premium and every year my premium goes up. When I asked why that was, they told me even though I'm a safe driver with no tickets, violations, accidents, claims, etc., it didn't matter because it's based on the overall state inflation and based on the rate of incidences in the area!

So basically, you're raising my premium because of other people's carelessness in driving! I'm so disappointed in Geico and have already begun to look for new car insurance. With the amount of money I pay to them every month in my premium, I will pay another company the same (if not more) for better customer service and better coverage!

I never would have purchased a liability only policy and I feel like I was tricked into this, because Geico does not want to pay to fix people's cars. They have essentially just been taking my money for the past 6 months and never once indicated to me that my new policy did not include collision. Had they made any indication to me at all that I needed to go in and re-select these options when adding a car, I would have certainly included collision on the car. But Geico screwed me over and now I am left with a broken car and no money to fix it, as I was laid off two weeks ago when my company shut down.

Do not go with Geico under any circumstances. All they want is your money and have no intention of helping the people they are supposed to be protecting.

Then the rates fluctuated monthly. I was always calling because the auto pay took out too much or took it out on the wrong day. The calls were always frustrating having to go over every aspect of my policy because it was always differently interpreted by every operator. I always ended up upset due to the actions of the employees. They failed to update my moves, costing me more money when I called in to correct their mistakes.

Then there was the new car. That was a god awful mess. Instead of removing the SUV and adding the car, they just added a car to my policy causing me to pay for two vehicles. After a ridiculous amount, frustrating phone calls, still incorrect addresses, and to top it off rude and disrespectful "customer service associates"; after all of the confusion, I still could not tell you if they had credited me back the proper amount. It took about two months to correct.

They were no help when I got into an accident. The adjuster stood me up a few times, and I had a ton of hassles trying to get info between companies. I had to do all the work, I had to do all the faxing and mailing and calling. Witnesses and the police report was in my favor, the other driver was cited. GEICO failed to get my $1,000.00 deductible back, failed to get the repairs paid for on my car, and did not help at all. I lost more than money on an accident that was not my fault and no support from GEICO. Why? The other driver argued, saying it was not their fault. GEICO got nothing for me.

As if that is not enough, my husband had to go to California for a long term work project. We planned for me to move in January. He was going ahead. Thinking I was doing the right thing, I called GEICO to stop the auto pays because my husband was closing that bank account. I informed them I would be moving to California in 3-5 months. I also told them I was going to be driving to California and would be there for three weeks, then back and forth a few times. I was trying to be proactive. I did not think I needed to explain any of the private details of my family’s affairs nor did anyone from GEICO attempted to contact me to obtain any more information. I would have if asked. The move was for business and required me to have some mail forwarded to California pertaining to our business.

GEICO underwriters changed my policy to California without asking. They got their info from a piece of a phone call and from forwarded mail. They changed the amount of my policy without telling me. They said they had mailed it to me; they sent it to California. That would have been fine if I was in California! They also failed to stop the auto pay. I am still trying to find out how much they cost me in overdraft fees. I called yet again, frustrated and upset. I spoke to "Darrell", who is supposedly a service supervisor, argued with me, and made me feel very uncomfortable. He told me to sue GEICO. I have to say that this was one of the worst customer service experiences I have ever had. He laughed at me. I am not impressed, nor do I feel like a valued paying customer. I feel manipulated, cheated and abused.

He was a no call no show on Monday. On Tuesday, me and the repair shop owner called him repeatedly and he didn't return any calls or voice mails. The following day the repair shop owner called him repeatedly and he never returned any calls. I called him on that same day at approximately 10am and again he did not answer his phone. I wasn't able to leave a voice mail because his voice mail was full. At that point, I escalated my call to a GEICO supervisor. In less than one hour, after speaking to the GEICO supervisor, I received a voice mail from ** where he states my information was lost in his system so therefore he wasn't aware of my claim. I called ** to confirm receipt of his voice mail and I reminded him that I spoke with him a week earlier and he said he couldn't recall our conversation.

He finally made it out to the repair shop the following day. He denied the claim. I wonder why since I ratted him out to his supervisor. I was rear ended by a much larger vehicle. The rear differential bar should not have cracked from driving 73,000 miles. The repair shop owner and a 3rd claims adjuster, not related to GEICO, have both assessed the damage to the rear end accident. If ** is your claims adjuster, you will lose. You can find a lot of reports on ** and his habit of denying claims as well as the lack of professional conduct towards his customers. Personal information can also be found online including **'s home address and home telephone number. ** has forgotten that his home residence in Northville isn't very far from the city of Detroit where matters like this are not taken likely by those seeking revenge or legal action. Run from GEICO. Cancel your policy before you have to experience what I've been through.

I called tonight to make my payment. One payment was due according to the notification I got in email. As we are reviewing the account, the CSR told me that 2 payments would be due in December. I lost my cool! I'll cut through all the harsh words I had for the CSR and just inform you that I am now looking for a different insurance company. If anyone out there knows of an honest insurance company, please leave a reply on this board. Thanks!

Insurance also places you at fault because the fake witnesses say so, even though their statement is unrealistic, inconsistent, and physically impossible to have occurred. Their excuse for placing you at fault is because the fake witnesses are more believable in court than using real facts. This was the decision made by ** of San Diego GEICO and his supervisor of the claims department. GEICO is only good for home insurance and other stuff but not for auto. You best buy insurance from somewhere else.

Because this was my first accident I assumed that my insurance company (GEICO) would take care of this claim in a fast and efficient manner. In the beginning right after the accident, GEICO declared my vehicle a total loss with only 7144 miles. But a week later, a new adjuster got an estimate to repair my vehicle at their auto body shop for $6634.92 and four months later their auto body shop was paid an additional $8231.70 plus I paid them $500 that was my uninsured motorist check to the insurance company’s repair shop - a grand total of $15366.62. After the repairs were made, I started asking about the appreciated value and shortly after that, they decided to declare the vehicle a total loss. They then paid off the vehicle’s depreciated value of $20373.96 and my gap policy paid the remainder that was due to capital one Auto Finance 9 1/2 months after the accident.

For nine months I paid $517.99 per month truck payments that totaled $4661.91. I sent those bills and other bills to my insurance company but in the end I still had to pay all the receipts I sent to Geico out of my own pocket. I went to Geico because I watched their commercials and assumed they were the best but I left GEICO because of their claims department. And GEICO couldn't care less if they lose you as a customer. And not ask why? Everybody I show or tell about this accident all walk away in all. Put it bluntly - GEICO will not save you any money. If anything, it will cost you. And if you are a government employee or U.S. military then USAA will save you more money every month and year than GEICO.

After two days of this mess, I was able to get my license reinstated. If it wasn't for State Farm, my license would still be suspended, but most of all this was Geico's fault. So, if anyone wants to go to Geico and soon finds out that you are not happy, then you need to make sure that you will switch with all of the paperwork in order because if not, then Geico will make sure to make your life a living hell. Also, they don't like to pay out if you got into an accident, and as well as if it was one of their own clients' fault. Geico, in general, is a very bad company.

After two weeks of again chasing Geico to give me some completion on my claim, Anita told me she closed my case (it was never explained why there was an investigation, me thinking that it was normal procedure but never getting a straight answer from Geico) and that I now had to deal with Sabrina again. After once again leaving numerous messages only being able to speak to her if she answered the phone, her response to me was that she was not able to find the parts needed. I now felt it was time for me to do their job, with success in locating every part that was needed for a cost of $1800 and $400 for installation.

When I relayed this information to Sabrina, she insisted that the parts were not available, but when she disrespected me with her determination of the value of my car's total value, she was able to come up with a price to replace the car which included the parts but could not tell me where she got a price for them if she couldn't find them. The problem with me regarding that is they are all over the internet. Sabrina's famous comment is that it will take her a few more days to give me an answer to their decision, until after one month of basically getting pushed around, I demanded an answer. After all the frustration, on top of that, (after finally she got back to me) not only was I getting nothing but I was $65 short of covering my deductible. I have now for the last week been emailing Sabrina to deliver my car and she refuses to answer my request.

I was still wondering how I was still on the phone when all I wanted to know was if the quote was still valid. That was my only question. I had already answered all the questions on the last call and by this time, Mr. ** was very rude. Mr. ** came back to the phone and stated his manager said they were declining to write me insurance. I only had a quote, I asked why. I then asked to speak to his manager. His manager, Mr. Eric **, came on the phone and was equally rude and he started to demand for me to say unequivocally if I would have my license in 30 days. I told him that I hoped so and this wasn't good enough for him and he suddenly blurted out they were declining to write me. My entire family is with Geico and I couldn't understand how a call regarding a quote turned into this. These guys were trying to sabotage me, point blank. It was nothing but sabotage.

I called back and spoke to a man named John and explained to him what happened and he pulled up my information and said, "Oh yeah, we can't write you insurance until you get your license," but I needed the SR22 to get the license and it was already approved until they got angry. I asked to speak to a manager and he said he didn't have one. I know people working at Geico and they all have managers. I then asked for the number to the corporate office and he said he "didn't feel comfortable giving that to me" and then stated, "you are on Google; pull it up, it's on the internet." I was shocked at not only his behavior but the behavior of Mr. Dan ** and Mr. Eric **. They seemed like the customers just don't matter at all.

I hung up and called back and spoke to Chandra ** who seemed genuinely appalled at how I was treated and apologized but she sent me right back to Eric. When I spoke again to Eric, he changed his tune and said they would "work with me" and that he simply wanted me to give affirmation I would have my license in 30 days. I was still shocked they were "demanding" to know this as the very first agent who I spoke to simply stated it and left it at that. I told him yes. Then he said, "Well, I am running your motor vehicle report from Tenneseee to make sure nothing else had come up." This was the weirdest customer experience I had ever had with an insurance company. He told me he worked the Texas region but he took such an interest in me to run my report again to "double check" even though it was for Tennessee.

This was nothing but sabotage and harassment and intimidation, nothing more or less. I can't believe Geico is letting people like this rule the roost. I just put a complaint on Facebook as well and my complaint was one of dozens I saw, all regarding customer service.

I need to speak to someone about this. My entire family is covered with Geico Insurance and I am ready to tell them all to cancel their policies and go elsewhere. No company employee should get away with treating people like this and forcing people to have to file all their complaints online because no managers are available. It has been two hours and I have called Geico several times and no one can find the number to the corporate office or a manager. I've spoken to several departments and several different agents. This is unbelievably terrible customer service.

I complained to upper management and they wanted to start it two days after I dropped it off as that is when they were notified. I told him no. I had called the day I dropped if off and he later changed the loss of use date to when it was dropped off. I was called on Monday (two weeks later) and was told the vehicle was ready to be picked up. I dropped off a new mud flap from Husky to be installed and they kept the vehicle another day to do so. Now, they're only going to pay for loss of use to the previous Friday instead of the Tuesday after the installation of the mud flap. These adjusters operate in bad faith! Unfortunately, the accident was out of state and it is not worth my time to take their insured to small claims and force them to pay. They know that! Stay away from this company. Your savings is not worth it.

My complaint is this: With modern day computers, GEICO knew the moment that claim was presented that this person had expired insurance and should have refused the claim at that time with a written notice. In turn, this would have given me an opportunity to file paperwork to take this to small claims court while also informing the police department that investigated the incident that the individual provided false information to a police officer regarding insurance coverage. Meanwhile, for nearly seven weeks, we get to drive around in a damaged car (how fun).

I understand that GEICO is denying the claim; just frustrated about the timing. Had I not have acted today to get to the bottom of this, add another 30 days! Not sure if their plan was to buy all this time with no regard to individuals waiting on a response - very poor customer response or concern for people. I have some friends who recently told me about GEICO and how much they save. I had planned on reviewing my home, health, and auto needs with them, but I think I will stay put. Saving money sometimes is not worth the headache you get from poor service. I do want to state that the person(s) that I talked with were very pleasant, so I would like to give credit for this.

I called Geico and explained this to them. They said my money will be refunded into my account. I had to make a minimum payment of $55 and waited forever while calling my bank to make sure the $307 they took out of my account cleared. I didn't have time for all this. I'm super angry and will be looking into other insurance companies due to this issue. So, I stayed on the phone for over 30 minutes, got hung up on a 3-way to my bank because they closed. Now I have to wait for a call at 4:30 tomorrow to fix all of this!

This should have never freaking happened in the first place. I am beyond pissed and to find out I won't get money refunded to my account for another 3-5 business days after I talked to my bank on a 3-way call to make sure the $307 was cleared! Totally switching. Thanks **!

I called GEICO and they agreed to stop the multiple payments. Then, I received a cancellation notice in the mail indicating my premium hadn't been paid. Of course, it had been paid and the duplicate entry was what had been eliminated. Approximately 10 days later, I received another cancellation notice in the mail despite numerous calls to GEICO to solve the problem. I finally called and cancelled the entire policy by phone with a backup cancellation notice sent via certified mail. The notice included a register of payments and indicated they actually owed me money for the excess withdrawals. I cancelled the debit card so that no more payments could be withdrawn. GEICO sent me another cancellation notice and written threats to turn me over to collections, but they couldn't.

I copied my certified letter to my state attorney general's office and the state insurance commissioner's office. They made sure I received a refund check from GEICO a month later. My dad and I have a combined linear business duration of 50 years with GEICO, but I will not do business with them again - ever. If I discover a mishap involves a GEICO insured, I will be photographing, obtaining witness details, insisting authorities document and file and so on. I cannot trust GEICO. Their little green mascot needs to go home.

My main complaint with Geico is that they gave me the runaround for over a month. I had to repeatedly call them for status updates. As of two weeks ago, they admitted responsibility and sent me to get my car estimated. I called them today to get a status since I haven't heard a peep from them. I got a disgruntled representative on the line stating that they are now denying responsibility. Seriously, if you were going to deny responsibility, don't give people the runaround. Geico has proven to be unprofessional and unresponsive. You should seriously reconsider when looking for car insurance. I can just imagine how Geico treats their insured drivers. I'm thanking my stars that I am under Allstate who has proven to be extremely responsive. Sure they cost more, but the time you save is immeasurable.

I did not see the driver coming until the minivan driver had stopped and I was able to see pass the minivan. That minivan was just as large and as tall as my Durango and there was no way for me to see over it to see that the other driver was coming. Once I did see the other driver, it was too late for me to stop. I slammed on brakes hoping to avoid an impact at my driver door. The other driver caused damage to my front bumper. They had damage to their passenger doors. It’s almost like they skidded across my bumper. A police officer did show up, about 30 minutes later and after we were moved out of the road in to an adjacent parking lot.

The officer took down everyone's information. He told me that he was not going to write up a police report because he felt as though the damage was not extensive enough and we could handle between each other with no problems. He verbally told me that he did feel the other driver was responsible. He also stated that he was not going to give me a ticket or the other driver. The officer then stated that the other driver did not have his insurance card, but the driver said that he had GEICO insurance and the officer gave me the other driver's info written on a small accident report form. I did not realize how much that would be a problem later on!

The driver of the minivan also stayed on scene and acted as my witness to prove that I was not at fault. The officer also stated that the other driver was complaining that I did not get a ticket. I did not think anything of it because I knew the witness gave the officer all of the information and proved that I was not at fault. Later, GEICO denies the claim saying that their driver is saying that he had a green light! I contacted the officer to have him contact the insurance companies to give his testimony but the officer never followed up with the insurance companies! Then, GEICO says that there might have been a malfunction with the light that day and there was no witness saying that the light was not green for his insured!

My witness specifically told them that the other driver ran the red light and that the other driver almost hit them instead of me! Come on! Then, GEICO tried to throw in a bunch of other nonsense about the damage to my car showing that their insured was not at fault. I don’t even understand that! The claim went to subrogation and denied. It has now gone to arbitration but I have a feeling that GEICO will deny the claim again. GEICO needs to take responsibility for their drivers and stop coming up with these bogus claims and information! It makes no sense to make someone else go through all of this!

I called Geico next day to file claim against them. I didn't get too far into the process (next day). The Geico rep claims unauthorized driver and Geico is not accepting liability. Sonoma driver tells State Police she was coming back with food for her and her boyfriend who owns the Sonoma. I found out in my investigation her boyfriend has had his license suspended less than 30 days before, therefore could not drive legally but he drove to the scene and screamed at his girlfriend for wrecking his truck before police and ambulance arrived. Geico treated me like a criminal. When I did research, I found that the driver and her boyfriend have a very sorted past run-ins with the law. Geico claims that the Sonoma driver neither confirmed nor denied she had permission to drive the vehicle. Anyway, three weeks later, no progress. Geico has not forwarded the necessary denial of coverage:forms to my insurance company so they can process my claim. Geico is flat out bad news! Cancel now! I have never seen an insurance company act so terribly! Geico = Garbage!

I was then accused by the agent of driving my fiancé’s car while being uninsured. I truly did not appreciate that. They are a car insurance company, not the police and have no right to question me on why I have not been driving for the past three years. Not that it's any of their business, but I worked in an urban area and was able to take public transportation to and from work. I recently got a new job and had a child so circumstances have changed. I guess well, normal life circumstances mean nothing to this company. They'd rather spend their customer’s hard-earned money on insulting advertising. They should be ashamed. I do not see how in the world this company supposedly has a 97% satisfaction rate or how they're the best in New Jersey. I'm pretty sure they made those statistics up on their own because I've done my research online and have found thousands upon thousands of dissatisfied customers who are aware of their shady business practices. The only people singing their praises are their own employees. Biased, you think?

Due to all of this, I cancelled my 9-day policy with them. When I called to cancel, the agent has the audacity to ask me if I'd consider staying if she could save me some money. I told her that unless she can save me $1,000 per year, I am not interested. Of course, she couldn't. It's so funny how six other insurance companies were able to quote me anywhere from $600-$900 less than Geico and said the fact that I haven't been driving for the past three years does not affect my rates or will have minimal effect on them. Some of the agents from the other insurance companies even laughed when I told them Geico was going to charge me an extra $1,000 for this. Geico's agent claimed that factor made me go from an excellent driver to an average driver. Average? I've never had so much as a parking ticket. Not one other insurance company quoted me as an average driver. I was named as an excellent driver by every single other company I received a quote from and received a huge discount with all of them because of it. All of those companies said they base it on total years driving, not the fact that I did not have a vehicle for the past few years.

Even if you were to knock three years off of my driving time, that still gives me 11 years of experience on the road and would make me a 28-year old female as opposed to a 31-year old female, which still makes me a low risk driver. Also, I find it rather suspicious that their agents noticed this nine days after I purchased the policy and paid for it. Somehow, I don't think that is completely legit. Furthermore, I never agreed to the new rate, yet they made it effective on their website and intended to bill me for it, yet I never signed anything or even consented verbally. Again, I'm not too sure if that is on the up and up. Overall, I think what Geico did is ridiculous. Fifteen minutes cannot save me 15% or more. It can cost me 50% more and 100% more aggravation. I switched to a company who I know is one of their largest competitors. Their agent did everything she could to save me well over 15%. I cannot say the same for any Geico agents. All I got was a lot of "there's nothing I can do" responses. Way to go, Geico!

Geico's claims adjuster said to me that while they want to agree to the $250 and that it was indeed in effect, they need proof that he hit the garage on Saturday and not before. They asked us for witnesses. There weren't any, except the lady who rents the garage next to the one my hubby hit. Her garage was bent and didn't open anymore. She was willing to give statement that her garage was fine on Friday, but as of Saturday afternoon, it was broken. Now, they don't need her statement. They are saying the $250 wasn't in effect on Saturday. It cannot be changed until renewal. I got online and went through the process to change the policy and lo and behold, it's been changed since Monday when I gave my recorded statement! They are rude and we have had to call numerous times to get anyone to call us back. We are still awaiting a response from them but they say it doesn't look good. We will have to pay the $1,000 most likely.

When I tried to call and complain about being dropped, the underwriters lied to me over and over again. They tried to tell me the accidents were reported from DMV or police reports that they received and that I was too much of a risk. When I looked into new insurance, my agent told me that there were no DMV or police reports on my record. I have never had an accident or even a ticket in my life, yet GEICO doesn't care, they are the worst insurance company ever. I would tell anyone to think twice about being insured by them because you will be trading a lot for just a good rate and it isn't worth it.

In March of 2012, I notified the lienholder (x2) previous insurance company and Geico that the car wasn't safe and the dealership that we purchased it from was aware of this from the day we bought it. Roughly two weeks later, I got a letter from Geico that I cannot have the car looked at anywhere, and they have to decide and they have to approve of it. The letter appeared to be as if I was in an accident when in fact I wasn't. Around the 16th of April, I got a cancellation notice from Geico. I called and asked what was this pertaining to. The gentleman said, "For the lack of payment." "We even sent you one in February. Why did you accept my payments over the phone?", I asked. I told him that all payments are accounted for. I even expressed that I am disabled and I need to save some money to take the rental off and the roadside assistance off. I never asked to remove comp, collision, and anything that would protect us and the lienholder. On 4/21/12, the statement was re-instated and the payments were taken out automatically unlike before.

On 6/29/12, a truck abruptly swerved into my lane from the right and back into his lane, (because of the safeness of the vehicle, vibrating uncontrollably at various speeds and pulling to the left) I had little room to downshift or brake. When I was able to brake, the car pulled me into the median into oncoming traffic. I was safely able to get to a final stop in front of a fire department. The fireman called the police, which they never showed up as Obama was in town declaring emergency. I was yelling on the phone with the Geico asking how this is possible. I have full coverage. I paid for a tow ($180) and I made it very clear that they need to put the policy back to what it was in January. Not only was the man rude, he never asked if I was okay or if EMS needed to be called. He stated, "Based on the conversation we have in April, you said to remove the comp/collision." I told him I want a copy of the transcripts. He then hung up.

On 7/2, I spoke to Janelle. I expressed my anger with Geico and the fact they, not I, took the lienholder off of the insurance. I requested a copy of the recordings; again, I was told no. I told her that the phone call in the beginning states that the call will be recorded for training purposes. It wasn’t the written transcripts; she again said no. Why was I cancelled when payments were made? He said, “You did not elect to have them automatically withdrawn.” I told Janelle that this isn’t mandatory. He then said, “You didn’t make all of your payments.” I told her that I paid January, February (due the 11th and the28th) and was made in March. I also paid in January. He said, “We would have to credit that to you.” I also asked why are you trying to collect on the AZ amount when the policy was changed in January. He said, “That is what you owe.” If anything you owe me a credit. “No, we don’t,” she said. I asked if they are going to look at the car. She said, “No. Why? What is the purpose? It’s totaled anyhow. I’m not an insurance adjuster.”

The gentleman knew there was a lienholder and took them off. They require the car to be covered. Why didn’t he tell me what he was doing and that the car has to be covered for the lienholder. “I don’t know,” she said. She hung up on me. I got the new policy that has 4/21/12-10-21/12 yet effective 7/1. The insurance does not have the lienholder nor does it have the mandatory medical per law. It says I rejected. I never did. I just found out about it after the accident. The lienholder has never sent us a letter stating, “The car has to be put back on insurance or we will charge you so much insurance to cover it.” Also, I don’t know how much is due to come out and when. I never received the statement amount or refunded for April, May, or June and of course, December of last year. Again, the wording on the back of the declaration page says, "We made adjustments to your claim and we removed the lienholder.” Not I as I requested. I never did.

I am in a dispute and have to keep the insurance on the car and make payments on a totaled car. The car is totaled for two reasons: previous damage from ownership and they know the car is unsafe in writing and current damages. I have had a difficult time trying to find someone to help, especially on a contingency basis. I am disabled and I can't afford an attorney for both matters. The car being a lemon and the sale of the car was an illegal transaction and because there isn't bodily injury. There are punitive damages: depression, anger, misrepresentation, mistrust, fraud, bad faith, negligence and I have missed very important doctor appointments for my illness. Be careful if you want to save money. The only thing that is cute about Geico is the gecko. Everything else is a scam. It is very difficult to see a nice car totaled in my garage and smile when nothing is being done about it.

All I can say is I am alive. Yet, this isn't enough. I paid the insurance company to protect me and other consumers that pay this scheister company. If I was not disputing this matter, I would drop them before my next heartbeat! I want my car replaced; the bank to know what they did, and to pay full value of the car without depreciation; their license to be revoked indefinitely and cannot go in business under any type of alias!

I then received a letter from them telling me they also wanted copies of my bank and credit card statements from that time period so they could see what purchases I had made in the area of the storm, to prove that I was really there. At one point, the rep told me he wasn't trying to be a ** or the grim reaper and if I didn't comply, they'd have to drop me for failure to cooperate. I spent almost one whole day at work trying to work this out with them, along with many evening phone calls and emails with Geico corporate. Quite honestly, I don't have time for this for what they were supposedly going to give me. I cancelled my claim.

For kicks and giggles, I contacted the recovery agency. (They send you to collections immediately; GEICO doesn't deal with bills.) And they offered me a settlement for $2500? How in the world... So I was right; there was not that much damage to the car, and they want me to pay for their time? I'd say this is theft. If anybody bothered to contact me, we could come up with all kinds of conclusions. But their sneaky, clandestine invoice through collections agency will not get them far, at least in my case. I will pay for what I have done, but greedy corporations really need to back off.

Now, over three months later, they still refuse to pay my lost wages under NY state no-fault. In addition to suing GEICO, I will file a complaint with the NYSID in the near future. They spend billions on advertising - TV, radio, Internet, mail - see it on billboards, buses, subways, LIRR, but God help you if you ever file a claim. This company is nothing but a scam!

My statement to him was that I did not want aftermarket parts put on my Camaro. To me, it is still a brand new car and maintained that way. He enjoyed this. He said there was nothing he can do. He stated that there was nothing he can do to make me happy. It will always be something else. I will always want something else, and it goes up the line to his boss, Rick **. He stated Geico is within every insurance company's rights to put aftermarket parts on this vehicle and if I did not want the aftermarket parts put on it, I can go to my insurance company and have them put the new parts on the car. The same quote came from his boss, a Mark **, who is up in Dallas. Another remark from him was industry accepted parts. I am pissed. Hell, yes. I am in a brand new car that I maintained and a red light running Geico driver changes all of that in a second. And the three Geico employees have a large laugh on me wanting new anything to be put on my car.

I say Geico tell me the bad and I get page after page of pissed off consumers out there on the web that have been victims of Geico, 90% much worse off than me, injured in some of their accidents. Look it up and see what I am saying. How come this cannot change? How do the insurance companies have so much authority? How come we can settle the banks down a bit but not the insurance? How come they cannot be regulated better and made to do right? I get a Geico letter that gives me a notice required by law: "By law, you have the right to select where your motor vehicle is to be repaired and the parts used for repairs." Why send this? I don't have the right to select the parts used for repairs. Geico, I will not forget you.

Geico is going with this fabricated story and first offered 40% which makes my mother more at fault than the person who struck her from behind! They claim that the damage is in the quarter panel which is in line with the story being told. This is ridiculous as if you look at the photo, the point of impact is at the bumper and the entire quarter panel crumpled forward. The point of impact is not the quarter panel as they are claiming. My mother was also rushed to the ER for x-rays and CAT scans due to the tremendous damage that was caused to her car. She was sore and in pain but all we wanted was to be reimbursed for the car and the rental fee that we accrued.

Do not use Geico if you don't want to be sued because I will probably end up suing the Geico customer as well as Geico. What sense does it make to have a car insurance that refuses to pay when it comes time to pay? Isn't that why we have insurance?

During this time, I had rental insurance for 30 days. They refused to pay after 10 days, saying I had plenty of time to buy a new car. Salt in the wound. They should be put out of business. I was hurt in the accident, not seriously. Thank God to BMW airbags. But they never replied on that issue. It's the worst experience in my life with insurance companies. This has been a 6-month ordeal. I complained many times, and there is a concrete shield in GEICO.