GEICO Reviews

I found this to be cheapest and after being with them for a year my insurance quote decreased a lot so it's even more affordable. The only disappointment is their lack of double checking what they are entering into the computer system. Somehow my VIN was entered in wrong leaving Secretary of State to assume I did not have auto insurance so I had to go in and show proof when I needed new tabs which caused another issue and I had to make my trip longer as I needed to get on the phone to have it corrected.

GEICO has yet to disappoint when filing a claim. Most recent incident was a cracked windshield on the family van. Sent an auditor to assess the damages and had the windshield replaced the next day.

We just became Geico customers last week. Their prices were the best, and so far their customer service has been satisfactory. We were able to get the same coverage we had through Traveler's for about $50 less per month.

Great communication and fast response. They always inform me with updates and latest prices. Also they are always available. Very cheap quaternary and good deductibles. A lot of agents every location.

It just works great. Is very easy to use, and pay and file a claim. No hassles. No headaches. Very low cost, convenient and easy both. Not much more to tell. Agents are helpful.

Cheap/affordable but good customer service. My old auto insurance rates went up for no reason other than I moved. I shopped around for rates. I found Geico was the cheapest around but also had the most comparable plan to what I already had. My boyfriend has also been shopping around as his rates went up as well and he found the same info, that Geico is the cheapest!

The customer service is very helpful. You can talk to a human. You can call 24 hours a day to report a claim. You can pay auto insurance online or phone. The rates are great, it's a local company. You can review once a year.

They say they are military friendly but they are not. They gave me a first quote at reasonable price but second time they skyrocketed my premium with all condition being same. I called them, talked to different individual but they didn't change their mind. Be aware from them. USAA is military friendly not GEICO.

The rates are very competitive. They are very when you contact them, be for new coverage or for an accident. They recommend ways you can obtain discounts. I am very happy with the service I receive from them over the phone. Their website is user friendly and I am fully paperless with them.

I only had one glass class but they paid it promptly and gave me no problems. A great company to use. Their mobile app is very easy to install and input a claim. You answer just a few questions and they alert you whether your claim is being processed and an agent contacts you. The work was completed within a few days. Very good job Geico.

I have been with GEICO for the past twelve years. My spouse and I have had our rates lowered significantly since our child moved out and got his own GEICO auto insurance. We have had no accidents since we retained GEICO for our auto insurance. We are satisfied with our deductible which reflects our safe driving record. GEICO has the best customer service. Their representatives are always happy to help us with any questions or concerns we may have. If you are a safe driver and have a good driving record, GEICO is the auto insurance company I would recommend time and time again.

They've always been very polite on the phone. They check back on their customers, which I greatly appreciate. Their app is very functional. Their commercials are funny. They're reasonably priced.

This insurance company is the best. They take care of their customers very well. They may be a little expensive, but on the other hand they are available to public 24 hrs for all your needs. The associates are courteous and respectful. They know their field inside and out.

Helpful in the past when I've had problems and an accident where my car was rear-ended by someone. They supported me when I had to go after the other driver's insurance and got me a good repair of my car.

Has an open clear state of the price and insurance type without hidden extra charges of any kind. Customer service are great, patient, courteous and knowledgeable in their expertise. Overall it's a recommendation.

Geico has been so helpful and the best deal on the market for our family. They were able to get us discounts for my young teenage drivers. Also able to change payment date as needed. They auto draft my account so the bill is always paid on time.

My son's father had my vehicle as his was down heading to our son's basketball game. Ended up in an accident which was caused by a signal light that was out for the traffic going straight but the light for turning light was working. Residents of the area said many accidents had occurred at this intersection due to the light not being fixed for some time now. Geico failed to investigate the light, ignored the police report that also mentions the light w/ multiple accidents and placed blame on my driver when the city should have been responsible for the repairs and damages. Not only this - the adjuster comes to the house to submit a estimate for the vehicle. Recommends one particular shop for repairs and the 3 locations they have due to the fact my vehicle is a Mercedes Benz. The shop can't get me in for 2 weeks so I set up the appt. With them. Get the car towed to them a day ahead.

The Geico app is very user-friendly. You can view coverage, make payments, and use roadside assistance through the app. They provide fast support including roadside assistance. They are reasonably priced and have wonderful good driver discounts.

I think that they don't have enough coverage for the amount you have to pay. And why is it that they say Michigan has the highest rates? What's so different here from other states. Ask that question and see if you get a real response.

Did not receive my Declaration and ID cards last month (pay premium every 6 mo). Called Geico on Oct 14 for ID & Declaration. Asked me "Why do you need it?", "US Government (state) requires I have proof of insurance.", "Do you drive over 12000 mi. Per year?", "No." After long battle about upping my premium from 10,000 mi. Yr (we are retired) to 12,0000, she didn't ask me if I drive over 10,000 per yr! But asked if I drive over 12,000! My answer several times was no. Then I asked for a supervisor (and she was probably standing in front of his desk with hands on her hips to intimidate him to side with her lies). Supervisor would not listen, would not put insurance back like it was AND said he was emailing my ID and Declaration at that time. Never received. I still do not have the documentation!!!

GEICO insurance has alway been expedient in processing my claims. Their communication during claims is top-notch. Turnaround time for the completion of the claim has been exemplary. I would recommend them to anyone.

I receive a call from Brittany ** yesterday and she is mind. I have a car accident on October 13 and when I tell her I have a Lawyer she no want to talking with me and hung my call and she no want to tell me nothing about my car or about my rental car.

Good company with excellent rates for good standing drivers. They offer options and different kinds of insurance so I may add homeowners and home security insurance with them to bundle and save even more.

I have just recently got this insurance but they worked with me and my husband on making smaller payments throughout the month since we don't make much money and live paycheck to paycheck. Plus they also gave us the lowest rate out of all the other insurance companies.

Rewarding experience with the insurance company. They are doing a good job although I have not had much experience with the customer service department, claims department, just the underwriting department of the automobile insurance policy program.

They were very fast in processing my claim when I had an auto accident. They paid the claim to the body shop and I only had to pay my deductible. I had a number of questions and when I called the insurance company they walked me through the whole process as I have not been in an accident in a very long time.

I have had GEICO auto insurance for 6 years, and I am now in my first claim with them and it is horrible. It is worse than being in the accident, which was not my fault. Of the 4 people I have had to be in communication with, only 1 was worth talking to and that was Colby **. Due to the plethora of sloppy claims agents, I have moved on to another auto insurance company. They are cheap for a reason, because they handle they claims cheap and slow. It is like going to Walmart to process your auto insurance claim. They are that insufficient in their quality of service.

We have had GEICO insurance for twenty years and I had an accident where my truck jackknifed in my driveway. They charged me two deductibles and then boosted my auto insurance over 1100 dollars per year. Why do we get penalized for ACCIDENTS? First accident I can remember and in my own driveway no other vehicle involved and then 1000 deductible and my insurance goes up 1100 a year for three years. That is RIDICULOUS.

GEICO has been very helpful with me in the past. They are truly one of the best auto insurance companies to be a part of. They treat you like family and help you whenever you are in need.

I have not had a problem with Geico. They are available on-line and also have a physical store nearby. I feel confident that if I needed them, they would be there for me. But I have yet had a problem where I needed their support. Thankfully.

I am happy with my insurance right now - less hassle and affordable. Geico is easy to apply. Works on our budget. Always forgive us when we behind on payments. When we move we can easily transfer our coverage to our area. We been gone to many insurance company but this one works for us. As of now we don't have any problems.

Martekki ** at GEICO has made it the worst experience ever for me. My car was totaled, my sister was terribly injured, and the attitude Martekki gave me on the phone was completely uncalled for. She does not deserve to represent GEICO. I used to make 15k a year as well as a customer service rep years ago when I was 19. So I understand her frustration, I feel terribly sorry for anybody who has to speak with her about an issue. She laughed and made sarcastic remarks about my car being totaled and my sister being injured. I've been thinking about it for a couple days and had to write this review. Martekki ** thanks for the bad experience.

My husband and I found that Geico was the cheapest for us with two vehicles, as our old insurance that we had for 11 yrs was getting very expensive. Geico's website is easy to use. We found that customer service was good too.

Geico has always had great customer service every time I call them. I rarely wait on the phone and when I get someone on the phone. They are always knowledgeable and quick to help. I also like that with Geico I can see the details of my plan online and edit what kind of coverage I want. I also pay my bill automatically and have very affordable coverage.

Had to file a claim and they were very helpful! Signed up online and was a great experience. Always professional, but not sure if it is the cheapest option. They do randomly increase payment with random charges, but still less expensive than my last insurance for what you get.

I enjoy the useful benefits that receive from Geico. I've had near-constant issues with Geico's billing over the past two years. I often have issues with my payments going through, even though I receive confirmation. In many of those cases I've been told that there was no record of any such transactions in their system. Aside from that, my monthly rate tends to randomly increase every few months by small, but noticeable amounts. Every time I contact Geico about these rate increases, I am told that "tickets and accidents over the past few years are just now starting to effect my account." No representative has been able to cite exactly what tickets or accidents are causing the increase in rate. Overall, quick and friendly customer service, but terrible business practices on the part of the company.

Geico is one of the cheapest brands. I have been in two accidents that were not my fault and had no problems getting my insurance claims filed. I don't have experience, however, with dealing with this company when the accident is my fault.

I have Geico Car Insurance. I love that they are easy to use. I have only made one claim with them - a glass claim. I did everything online - made the claim online, set up the appointment to fix my windshield online and then rated the experience afterward. As a busy person who hates the phone and loves technology, GEICO gets me. I also pay my bill with a recurring auto pay each month, which I love because it is easy. I have not had a difficult or negative experience with GEICO and would recommend it to other young people.

We have been with Geico over twenty years and have four cars insured with them. However, I called to get an extension on our policy from the 1 to 21 just one time. We have always paid automatically from check. Since I recently lost my husband and had to move I just needed some grace for one payment! Geico refused the extension and cancelled our policy! Never use these guys. I found another top rated company and so much cheaper.

I have been very pleased with our service from Geico for auto insurance. Not only have they offered the best rate for us, but it is easy to update our coverage as needed on their website. On the rare occasions when we have needed to speak with someone their customer service department was helpful and professional.

I was with this company for over 5 years. I had a deer hit my vehicle. They acted fast and was helpful with getting a rental. They paid for what was worth the damage too. Only reason I switched was husband is a trucker and they didn't have discount for that, Allstate does.

I love Geico. They care about their customers, it's very affordable and one of the best companies out there. I have recommended them to a lot of my friends and family. I have never had a single problem with them. I don't plan on switch one bit.

Got a hit and run on my car. Went to Geico to report it. Found out I had Limited Collision and they will not cover any cost to fix it. You see Limited Collision has some fine print. If you do not know who hit your car, you are screwed. Not good while your car is new and you still owe $34,000 and pay $700 per month for it. There are no agents that talk with you when you are buying a policy. Get an agent, get some professional help, and them money you think you are savings with Geico is nothing. I hope other avoid selecting the Limited Collision feature, and just go Collision. The Geico people were not interested in any negotiation to help. So now we pulled all our cars and house away from Geico and moved to another Insurance Agency.

I switched to Geico from American Family. I live in a densely populated metropolitan area and their rates are the best I've seen. Their website makes getting ID cards and managing my policy fast, easy, and convenient. Very happy with the switch.

I have never really needed to use my insurance because I luckily have not been in an altercation with my vehicle, however they have a really good rate to insure the vehicles that are on the policy. The best part was the discounts that were offered. I was able to get discounts for being a good student and for being a good driver. This really helped the overall cost to insure.

I have been with GEICO insurance for a few years now and have never had a bad experience with them. They have good rates and offer paperless billing which is eco-friendly. They have a local office nearby. I have accessed their website several times and it was easy to navigate.

I started by joining my friends account. The customer service is really good because everything was settled by the phone. The agent is really friendly and very efficient. I have claimed a case before, and they settled it very quickly. The payment is really easy because we can access it online or we can pay it by phone and they usually will send us an email for recurring payments.

I bought auto insurance from GEICO because they had the best prices. I compared them to competitors and they were quite a bit lower. The sign-up process was easy and the customer service rep. I dealt with was very friendly, warm, and helpful. She wasn't pushy nor did she try to sell me something I didn't want. Since I've had their insurance (over 2 years), I haven't had any problems. My oldest son has chosen a policy from them also and he is well-pleased. I can't think of anything bad to say about them. They are excellent in every way.

I have had various and different experiences. Sometimes it can just depend on the rep answering on that particular day and sometimes other factors. Overall I have recently had decent dealing at least with this most recent company.

Geico is supposed to be this great insurance company? Right. My daughter added another car to their insurance policy a few weeks ago. They should have had a Mazda 3 and 6 on their insurance policy. The insurance agent replaced the car, instead of adding a car, on the policy. Maybe the 6 and 3 confused them, who knows?

Never had any problems with them, never have filed a claim. They have always answered all my questions nicely and professionally. They have been great.

Good service and quick handling of claims. Wiling to negotiate settlement after accident. Rates were reasonable when I was the only person covered but became unreasonably high when I added my teenage daughter.

GEICO has always had great customer service. I have never had any price changes. They always keep me informed and I trust them completely. I have never experienced any problems with GEICO and I would never change insurance companies.

Geico and their employees are GREAT! Anytime I'm late or a little short on a payment I can extend my auto pay by a week so I can get it paid. If I need to add or remove a vehicle it is so simple either online or by phone! I love 'em!

GEICO has been my auto insurer for over two years. They have been consistently helpful in resolving issues on their end while providing me with great rates and the satisfaction that I have insurance through a quality company. I could not be happier with them!

Friendly, Courteous employees available 24 hours a day 365 days a year, and always resolve my problems and never complains when I add or switch insurance over to other vehicles. My husband is always trading and buying different vehicles. 100% satisfied.

They are great and help with everything. I have never had a problem with them. Would recommend them to everyone. No one is better than them. They are the best and have great prices. They will work on any issues you have and you actually talk to a live person.

Geico has been a Godsend to us. We had a wreck and had no problem through them, from getting a rental car to getting reimbursed. Their customer service is amazing and very courteous.

I have nothing but good things to say about this company. They are affordable and have employees who know their stuff. My husband and I have not been customers of them for very long, but so far, so great! I fully recommend them.

They helped us figure out a plan where we can add and take off a seasonal vehicle when we want so that we do not constantly pay on a car for insurance when it is not used constantly. Then when the warm summer starts up again we can add the car back on the insurance very simply on the website.

We switched to Geico after years with another company. We haven't had a reason to file any claims, but we are happy with the policy and yearly premium. Any time we have needed to contact someone at Geico, the customer service has been good. No complaints here!

I found that GEICO was very honest with rates and premiums. Their representatives are very helpful when calling them to assist on problems with the insurance and make changes to the policy immediately. Their discounts are very competitive and their premiums quite reasonable. Their customer service is friendly, helpful and very courteous when there is a problem or change in the policy. I would recommend anyone using their services for any and all insurance needs.

Most of the time if I have a problem they take care of it immediately. I have had an occasion where they were trying to make me pay a huge deductible but it was resolved in a graceful manner by the management.

I have had Geico for approximately 10 years and had always been satisfied, however, I recently got a quote from Progressive and for the same amount of coverage it was considerably cheaper. I am planning on switching very soon. I have a clean driving record (no accidents or claims ever) so was surprised to find out that the company I had been happy with for so many years could be beaten by new company by so much. When I asked Geico why, all they would say is there are different factors involved in the decision. Considering I gave Progressive the exact same information, this didn't make sense and the fact that they would not clarify seemed shady to me so... switching I will go!

Competitive price, reasonable service. I have had them as my auto insurer for the past 15 years and have had no issues. They even offer lower rates when bundling with home owners insurance.

Great when it comes to low prices. Friendly staff that seem to care about the customers. Always can talk to a live person in a timely manner. Always can answer questions that I have. The company finds all discounts possible to save the customers money. The staff stands behind the brand.

It's not good but it not bad. I had my ups and downs with its company. I have been with many insurance company and they're all pretty much the same. Some got benefits and others got better prices.

It was very easy to get a quote. Their rates were more than 40% cheaper than Liberty Mutual. I have not had a claim, but so far their service has been great. I had to add another car and they were very professional and the cost was minimal. I was very pleased. Their billing is also very easy once you register online.

My experience with GEICO was pretty straightforward. I paid my bill on time every month and never had any issues. I haven't had to submit a claim so I'm not sure what that process is like with this company.

Very reliable. Gives me the coverage I need. Customer service is always helpful and courteous. Online services are excellent. Friendly and helpful. Convenient online billing. Easy option to pay.

It's a good insurance and helps save.

It has always been a reliable service for the past 40 years. I would highly recommend this auto insurance to anyone looking for a reliable company. And their commercials are pretty good too.

GEICO has always treated me in a friendly and polite manner. They gave me the best quote of all the insurance companies I looked at, and even though I have never filed a claim, I feel confident that they would be helpful if I ever had to.

My neighbor's truck burned and damaged my car. Geico would not even attempt to recoup the loss and my deductible with their person telling me why should the other party pay for something not their fault. Guess it escapes her that it's not my fault either. Might be cheaper in the short term, but clearly not in the long run.

I had GEICO for about 10 years, never had a problem until I had to file a claim. I got hit from behind, had quite some damage to car but worse got injured myself back and neck. Nothing life threatening thankfully but they did not want to know me when I had to file a claim. All these years they had no problem taking my money but when you need your insurance they don't want to know you.

Company needs to be investigated. Four years after an accident the wife & I are still suffering from our injuries and no settlement. Do not do business with this company!!! They take your money but never - absolutely never pay out. Too busy suckering people in with the lizard which is actually an appropriate mascot. Cold blooded & not American.

I have been with my insurance company for 3 years. Happy with service and pricing. I have never had a billing issue or a payment issue. When it is time to renew I do not have to put a deposit upfront. I find that very helpful as a lot of other insurance companies want a month or two upfront.

I have never had to file a claim with Geico, so I am not sure how well their claim service works. However, choosing, signing up for and paying for their products is easy. All I know is that I'm covered to please the regulations of my state (PA).

Thankfully, we haven't had to make a claim while using them, which is usually the true test of a good insurance company. However, I have been happy with them - they have lower rates, nice customer service, and dependable service. I've been with them for quite a few years and have never had a problem.

I have been with Geico for over 10 years and they do not stand behind their polices. I have uninsured motorist coverage on my policy and the claim they said they would pay for the claim due to a accident not involving another vehicle. And they automotive shop has started their work on the car. Now they want us to pick the car up and say they want a investigator to look at the car first, which they can't tell us when or how long this will take. Yet we are traveling from city to city due to employment.

It's great. It's a good insurance. It's trustable and reliable. It's a great rate. You can save 15 percent or more on the car insurance. It's flexible and you can leave it anytime you want.

Never have had any issues with GEICO. Had to make a claim with them about a year ago & they were efficient & friendly in resolving the matter. Love the online service & how convenient it is to make changes to your plan or to make a payment. Also used them to add home insurance for our new home & they were great about getting the price within our budget.

I am reasonably happy with Geico. We have been with them for over 2 years. In that time they have not raised our payments unnecessarily. Their customer service is somewhat helpful with concerns and changes.

I am a safe driver. Therefore, I am in little need to use the insurance that I have. However, in my interactions with my agent and any paperwork that I've had to provide or discuss, she has always been super helpful and courteous.

I have been with Geico for almost 2 years. Never had any problems. Never had any accidents, until now. When I signed up with Geico, I had a 93 Pathfinder. When I bought a new car, I emailed Geico informing them of all the necessary changes - I no longer have the 93 Pathfinder, I have an 01 Pathfinder, etc. I received one email back from Geico, and that was that. I thought I was good to go. GEICO NEVER UPDATED MY CAR INFORMATION. SO now, after my accident, they are not taking responsibility for my liability. Geico will not help me, after I pay insurance every month regularly. Geico tells me that I'm not insured. What kind of bull is that? I pay every month, every month. Why am I even paying Geico for then? For me, this has been a nightmare.

I have found GEICO to be an honest and reliable company. The price is reasonable and the customer service is good. I have been with GEICO for 20 years. In that time I have not found an auto insurance company that could beat GEICO's price.

They are very nice people. They work with you even when you cannot afford to pay when payment is due. The people are very understanding even when it comes down to accidents. They gave me what was asked for. They really do appreciate their customers and they show it by doing what I just listed above.

GEICO is a fine insurance company. They are very cheap if you do not want much coverage. I have never actually needed to use any of their services, so I cannot speak from a customer service standpoint. Purely my review is that they are cheap. Pleased overall with the website and things like automatic bill pay.

My husband was in an accident with a girl that has GEICO insurance. She ran a red light, was issued a ticket, and there were witnesses. We contacted GEICO and he gave his statement. We tried calling the girl assigned to our claim but always got the answering machine. When someone finally called us back, they said they were waiting on the police report. I faxed it to them - we had it for 2 days. In the meantime, we went through our insurance because we were tired of dealing with a company that wouldn't call us back.

Was a customer for over 12 years. After my accident that was not my fault. GEICO said they would get my 1,000 deductible back. After a year and a half waiting, their lawyer sent me a letter saying they could not get my deductible back from an unknown insurance company. I could not believe after 12 years with them that they would not give me my deductible back. I had full coverage on my car. Do not ever have an accident or they will never fight to get your deductible. Bad company! I'm so unhappy but glad I switch now.

GEICO had never given my family problems. The coverage is great, the people are nice, and the prices are very reasonable. I get a discount for academics, which to me says a lot about the company.

I have been a customer with one Insurance company for more than 10 years; when I heard about Geico 15 minutes, I tried Geico. I was initially given a better quote than my old insurance, so I switch to Geico. Recently I just received a cancellation letter from Geico for nonpayment. I called Geico agent informing them that I never received any bill from them and that I am ready to pay the bill immediately. I was told that I have to start a new quote. The new quote given to me is now much higher than that of my old insurance left because of Geico's fifteen minutes. I believe Geico is using the 15 minutes as quote initially and later find a way jacking up your fees; this is dubious. How could I receive cancellation letter but not received bills? Geico is not telling the truth; so beware of what you wish for in Geico fifteen minutes!

I have had a good experience with GEICO. I have never had a problem that wasn't solved easily. My insurance is affordable and I am able to do a lot of my business online through GEICO's website. I have two vehicles under my insurance plan and the rates are really good. I will say that I have never actually talked to my agent on the phone so I don't even know who he is but I have never had an issue. I would feel comfortable calling and asking any questions. I have been very happy with GEICO auto insurance.

When use of coverage is needed a phone call makes it easy to get the paperwork going and not a headache. We had the estimate and repairs done and covered with no fuss, no issues. There was no hassle about if it could be repaired or running to numerous places to find out the prices and then wait to hear back like other places make you do.

I really like the fact that overall GEICO is always there for me. Their rates are relatively reasonable as compared to the industry average, and anything I need done they are always doing what they can to accommodate me and help me in that way. I appreciate their newsletters, and the updates that their company provides me. Of course I would like it if they were a little cheaper, but it is important to have a name brand nationwide insurance company, especially when you are traveling because you know that they are recognized and that companies have a history and ability to deal with them. I have not had any horror stories that other companies have faced in regard.

We got cancelled from GEICO because our sister drove our truck. Yes we shouldn't have let her. We got the truck back twice. Someone hit her. GEICO never had to pay out a cent but they cancelled us but they sure as hell know how to take my money. They said I can pay for the next two months, of course, give them money but now I'm cancelled. Don't trust insurance companies and funny part is we found four other insurance companies that were less expensive but we went with GEICO because my father said they were good. Wow was he wrong. Now I have to go on twitter and every other site I can to make sure everyone knows how bad they are and I manage around a thousand properties and every one of my friends and tenants will also know.

GEICO is very responsive with accident claims. I was involved in an accident a year ago and the at-fault driver had Progressive and would not answer my calls or provide me with a rental car; I was stuck at home for 3 days until I decided to call GEICO. Within an hour, I had a rental car setup and an appointment to have my car towed the next day. When my car was declared totaled, the agent I was assigned to was very helpful with extending my rental so I had time to find a new vehicle. I would highly recommend this company to anyone and will keep using them as long as I can!

GEICO cancelled my policy without notice. When I called to inquire & complain they explained it was an oversight on their end...preventing me from driving my vehicle for the weekend until they could notify the RMV. When I told them that was unacceptable and to keep the cancellation as I would be going with a different insurance company, they then state they need me to send a letter in writing requesting to cancel...which doesn't even make sense.

I have to say they are the best company. The reps are pleasant and knowledgeable. They have great rates and coverage and I have never had to use the insurance but I know if I did they would be there for me and I really appreciate the quality of service when I have a concern.

I have never come into problems with GEICO. They have always been very helpful and understanding towards any problems.

Good customer service, a little steep on price for basic coverage. All in all you get what you pay for, but if it was a little bit cheaper that would've been better. $149.00 a month is a little high, for basic coverage.

When I moved out of home temporarily, Geico changed my rates just for an address change. I called back 5 times. Every time I call, different person kept raising my rate to triple for just ONE DAY!!! I had to change the car insurance company differently from my spouse since they tripled up my rate for address change. When I moved back home, Geico did not give me the same rate before the address change, so I kept my different car insurance company. Geico home insurance company raised the rate because of different car insurance company I got. They don't give me the previous rate from the previous address.

I have had Geico for many years and they have always been very fast in helping me when I needed them. They have also had great customer service when I needed info on something with my policy. Their on phone customer service has also been spot on as well. Would be glad to recommend them and I have many times...

Earlier this year my spouse and I were sideswiped by an uninsured motorist. My spouse and I were both injured but my injuries were more extreme. GEICO took care of my vehicle because it was totaled out but then came the song and dance for medical, pain and suffering. I asked the initial claims associate “Should I get legal representation?" from day one but she assured me that they handle all of that (far from the truth). To make a long story short, I went to my physician and chiropractor for multiple visits required. Once I told them I might be finished with my visits then came the determination of bills and pain and suffering. I got changed around to 5 different adjusters in that time.

The representatives I dealt with were professional and friendly. However, after being a victim of an auto accident that 100% was not my fault and being the best customer GEICO could hope for (not having any traffic violations in my entire driving history, the last accident I was in was over 25 years ago and I was the passenger, I pay on time, etc) and paying for the best insurance they offer, they refused to give me enough money to buy the same old truck as I had before the accident. I wasn't looking for fancy and I wasn't looking for better, just the same old truck. They tried to say that I should look at autos at 100 plus miles away, seriously?

I called to get a policy and was told I owe from my 2013 policy so I paid the 24 dollars I owed. When I was transferred to an agent I am told I am being held liable for a policy from 2014 that was cancelled on July 25 of this year. I let them know I have not owned a car since 2013 when I had an accident at which time I notified Geico that I and my ex were estranged and that is still on file. I ask the lady to tell me why he was not on my 2013 policy. She said, "He was reported as your estranged spouse." I said, "Okay, so how is it that I owe you for any new policy after the 2013 policy?"

Don't get hit by any of their customers. They will put used or 2nds parts on and not give the body shop any money to work with. You have to fix bend parts and paint only as little as can. They said if you wash it a few time you won't be able to tell the difference. I said come do that - the adjuster has NO clue of auto's works. As they say what comes around goes around.

I was in an accident where another driver ran a red light and hit my car. I immediately called the police and then Geico. The agent on the phone did not get the information right. All she kept asking for was a recorded statement from the driver, my mother, a 76 year old woman who has nearly been killed minutes before. When I contacted them the next day, they asked me for the other driver's information. I had to go to the police station to get this although I knew she was also insured by GEICO since I saw their blue envelope in her hand. She never apologized. The police gave her a ticket based on a witnesses report.

GEICO doesn't care about customer satisfaction. All they want just to increase their fee every 6 months and neglect the customer feedback at all. Stay away from this company if you don't want to get ripped off! I found better insurance with better price and better service.

Geico is just terrible. The uneducated, poor-mannered adjuster named Zunisha was just awful. I called to follow up on a status of an auto-claim and she was so rude. She did not want to listen to my question or concern. She just straight out cuts you off and does not let you finish a sentence. She speaks over you and goes on with what she has to say. I hope Geico can hire better educated employees to represent their insurance company. I don't think I am ever going back to Geico. Geico! You just lost a customer of eight years.

I am a GEICO policyholder and was hit by another GEICO policyholder who was at fault. I had to put my car in the shop for over a week for repairs and rather than do it right away and rent a car locally, I waited one week until I went on vacation and rented a car. Since I was not in the city where the accident occurred GEICO did not honor the rental. So GEICO did not have to pay anything for rental coverage on this claim and did not offer any compensation. I have cancelled both my auto policy and boat policy as a result.

My car was totaled by a rear end collision at a red light, completely the other driver's fault. They had GEICO insurance. Dealing with GEICO was a nightmare. They wouldn't return calls and got testy on the phone when I did get them. They only gave me 4 days in a rental car after waiting for 3 weeks to get one! Their phone lines were always busy, but leaving a message was pointless because they would not follow up, call back or complete the claim process without getting them on the phone and demanding they do their job. When I finally did get a real person and demanded they work on my claim, the girl Quasha just got aggravated and told me she had 200 other claims to process. She actually told me not to call her back. So my advice is that when you find out that GEICO is the insurance company of the person who hit you, don't deal with them directly. Hire an attorney and let them deal with them.

GEICO is absolutely fantastic until you actually get into an accident and then they are literally the worst car insurance company is existence. After one incident they will keep raising your rates until you walk away. I went back to Mercury Insurance where I was for 15 years and should have stayed. DO NOT be taken by the cheaper rates. GEICO is a scam of the highest order.

I have been with Geico for over five years. No accidents in that time. As a good driver I expect to see rates go down as I am not a big risk, not up!! In the past three times or so in a row my six month policy has gone up. When I asked them about it they give the excuse rates are going up in the area. I don't buy that bull because even if it's true, why are good drivers being penalized for bad drivers? I have to pay for the faults of others? Why do I want to stay with a company who treats me like that? My rates should go DOWN for being a good driver. Or even stay the same. Something is certainly wrong when I switch to Progressive and get quoted about $300 less with the exact same coverage. I don't know all the games insurance companies play, but I can shop around. I don't have to take this crap anymore.

When I started this policy, I was set to $414 a month. I get a traffic ticket and GEICO went up on me to 489 a month. Now they went up on me at $ 578 a month.

I attempted to log into my Geico account online one day and found that I was locked out and told to call customer service. When I did, I was told that I will be locked out of my account for 6 months because I "used too many credit cards to pay my bill." (I used up some Visa gift cards I had and I was paying my entire policy at one time.) Apparently they have an unwritten policy that if you use too many credit cards, you will be treated like a second class customer, and not allowed to log into your account online. I was told that there was nothing they could do and that I would have to wait until my policies renews 6 months later, and they didn't care if I canceled my policy or not. So ** 'em, I canceled it. And I will never do business with Geico again.

Save 15% or more. More like costs 50% or more. Even though I was in my late 40s and have cars in the UK and France, Geico did not take this into consideration when I needed insurance. On the other hand when I renewed I year later Liberty Mutual offered me 50% less premium. Geico offered to match, it failed to offer any rebate for my first year when they charged me 50% more. Yet still they send me letters asking to come back! Or a good way to runs business - maybe you should take a closer look at your corporate policies.

I had insurance from you guys yet it seem every time we talk to customer service is "Bad" to get things done in this insurance company. I kindly ask to have my daughter's insurance removed and it took me several more than 5 calls to get answers. 'Till finally they told me I needed to have a proof that she will no longer drive the vehicle because she was away from school. Then they would not remove her because they supposedly could not read the email. Send many more still having issues, then I forgot to pay my insurance on time. I call to reinstate it and they wanted to give a new quote and pay balances from cancellation.

About a month and a half ago my family and I were moving into our new home. My oldest son and I were about to drop off a load when a teenage girl, covered by GEICO and driving on a supervisional license, blew through a stop sign and slammed into my driver side back tire, pulled my drive shaft out of my transmission and tweaked my back axle. The body shop GEICO suggested to hand my truck for over a month.

Put a claim in against a client of theirs for driving backwards down a residential street on the wrong side while I was backing out of my driveway! I stopped when I saw him coming, but it was too late! With only 1 foot of my vehicle hanging over the end of my driveway, he managed to hit me anyway! Said he never saw my car. Wasn't looking! Police officer said he was 100% in the wrong, no need for witnesses (which I had).

GEICO is terrible. I had a minor car accident recently. The police report clearly stated that it was not my fault. However, Geico stated that they will only partially pay my claim stating that both parties were liable. Geico adjuster stated that, "We disregard the police report and assess our own liability." You cannot reason with them, I tried. My recommendation for you to find a better insurance company. There is no reason why anyone would want to stay with such a terrible insurance company. If anyone can provide suggestions, please do.

My husband's car got hit with the engine obviously dented while packed. As a result of the accident, the transmission of the car got affected and everything thereafter started malfunctioning. We contacted Geico and they fixed the body and the transmission. They had us dragging and to deal with obviously because it costed more! Of course they love to collect and keep your cash, but never will want to spend it on the reason the cash is being collected for! The transmission got affected as an effect of the accident and Geico kept on saying we had no enough proof since March (the car went for oil change at Honda 2 days before the accident without a fault)!

Someone vandalized my car and I called Geico claims to report the incident. The person on the other side of the phone made a note in the system that it was hit by the door of another car. I told him that it wasn't hit by another door and I don't know what happened as I wasn't present when the incident took place. He didn't bother to change the statement and marked it as collision damage instead of comprehensive damage just because I have a $500 deductible on collision damage and $0 deductible on comprehensive damage.

I was hit by a person insured by Geico. I have not been given a rental car. I was hurt in the car wreck. It totaled my car and my thumb is dislocated. I am too outraged this is how they handle people. I will be filing a class action suit.

First, I would thank God that I don't have GEICO. I got rear ended. I was at complete stop and she was driving around 25-30 mph on a 65 mph speedily freeway. The lady who was driving admitted that it was her fault. Me and my girlfriend had pain in our backs. Lady seems very scared. I asked her "are you ok? Can you drive? Is your car ok?" Then came back home and talked to GEICO and I asked them "I wanna go to a doctor and make sure everything is ok. I don't want any pre-authorization or anything like that. I will pay for my visit and just take care of it later."

Raised our policy premium SIX times with zero claims. From the time we signed up the first 6 months they raised the rates. That was our reward for driving perfect. Fact: No added or change of vehicles. No added or change of drivers. Value of the vehicle on the policy declined. However rates went up 6 times. We called GEICO. Their first reason for the increase was a driver reached the age of 74. Keep in mind our car's value declined as well. Their reason for their 2nd increase was the number of accidents in our zip code. What about the 3rd increase, 4th increase, 5th increase, 6th increase with zero claims? Investigating with the Dept. of Insurance our zip code and complaining about excessive rate increases. We have receipts/policies that support these facts. What we do not have is a report that supports GEICO's increases.

My dad hit my car in the driveway, but even though we had separate insurances from GEICO they charged my GEICO insurance for the damage instead of considering it a collision on my dad's policy. I was told there was a law behind that, and when I asked to send a copy of the law they failed and never send it. After I got my car repaired, I left GEICO and signed up for State Farm and they are way better than these guys. I definitely am going to make sure none of my friends and family get screwed by these guys.

Every renewal my Geico policy goes up, which I don't understand. I don't have any points or accident or tickets. I talk to the rep, They always says it's nothing I did. I had other insurances. I never had this problem. I think Geico does the bait and switch. They get you in with a low rate then hit you every renewal with higher rates. Geico should be investigated about their insurance practice.

Have been a GEICO customer for more than 50 years, filing only 1 claim ever for $2000 to pay for damage resulting from my scraping a curb when exiting an unlit area following my exercise class. After the claim, my policy was increased. I was told, as one reason, to reimburse GEICO for the same amount. I was then told that this was required by the state of Va. Further, (an additional reason offered was) that my rate increase was required to share the cost of other claims made in my area (Ashburn, Virginia) where the algorithm was largely used to identify my share of the cost. I have a homeowners and liability policy with GEICO in addition to my auto insurance. I am considering a change from GEICO.

I was rear ended on August 24th of this year. It wasn't a horrible accident, just damage to my back bumper. I was sitting at a red light when a GEICO customer slammed into the back of me. I filed a claim later that day. I'm still waiting for someone to even look at my car. I have been told by 3 different adjusters that they're simply waiting for the other party to provide proof of coverage. THIS PERSON IS INSURED BY YOU, you should know if they have coverage or not. I had to go to the ER for my head and neck. My head bounced off the steering wheel and then came back. Thankfully the airbag did not deploy because if it would have, I would have been hurt even more. Since filing the claim, I have been advised that it would be best, if I just file this accident under my own insurance policy and then let both insurance companies handle it.

After an accident I gave GEICO representative Tierra an opportunity to investigate an accident involving one of their clients. I gave GEICO phone number of two witnesses to investigate an accident. The woman Tierra was very unknowledgeable and inexperienced investigating anything. I give them every opportunity - has a client lied to them to make things right? The woman had a negative attitude and really cannot understand what she was saying. I gave them contact information for two witnesses. They never even came and look at the vehicle that was hit, never even looked at the vehicle that was hit. And of course their outcome was negative and denied my claim. I called her supervisor Mark and gave him every opportunity to make things right. They refused to do so. Luckily I was able to get footage, actual video footage of the accident.

I have been with GEICO since 2010 and every 6 months it gets worse and worse. These people has a lie for everything you ask them. First off I ask why every 6 months do my insurance go up when I haven't had any accidents, and every rep that I have talked to gives me the same line, "I live here too in Georgia and mine’s go up also." PURE LIES! So this goes on every 6 months for 5 years. I'm sure others have heard this same bs. Now here is the real kicker! I called on Sept 9, 2015 to make a payment that was past due of $178.28 which consist of me changing my due date from the 5th to the 25th of Aug and was told that I only owe $112.92 to close out my old policy from July 16 to Sept 6, and for her to quote me a new policy I would have to pay the $112.92... I agreed to pay the $112.92.

I have a 2008 Honda Civic and in 2012 I struck a large raccoon on the highway which caused damage to the radiator and caused the engine to overheat. Geico replaced my engine with a salvaged engine. This past week my car began to overheat and I took it to my mechanic. He looked at the car and directed to a Honda service bulletin pertaining to cracked engine blocks. The engine Geico used in my car was one of the affected engines; however, because it was a salvage engine Honda would not service it. This left me with the only option being to go back to Geico because they guaranteed the work and parts for the life of the car.

Tried to cancel my policy due to getting a better quote from someone else. Cancelled over the phone then had been told I need to send an email stating that I was canceling...ok done. The rep said I would be getting a full refund for the payment that just got taken out. I woke up the next morning and my policy was still active! I called and they said I had to speak to a cancellation representative....whatever that is. I spoke with Her and she started asking why was I leaving and who was I going to next. Then she told me that I would only be getting a partial refund - like wtf??? If that was true then why did the former reps from the day before say I was getting a full refund? They need to train people according to standards. Talking about that NC has a clause saying if I cancel I would only receive partial payment... smh... a scam.

I recently had an accident involving a person with Geico insurance, all I had on my vehicle was liability. Geico is saying the accident was my fault even though the vehicle I hit turned left in front of me. I am just happy that I do not contribute to this organization! I had to file a complaint with the insurance commission just to get them to take a statement from me about the accident! I was off work for 4 days with injuries resulting from the accident and they still will not pay any doctor bills. So if they will treat me in this manner just think how you will be treated as a customer!

Will cancel you and raise your premium for no reason. I made a payment on the due date - there was some fraudulent activity come through my account so when I found out the check was returning I made the payment with my credit card. GEICO accepted it, no problem online until a week later when I get a cancellation notice. They cancelled my policy - told me they would refund the payment less a return item fee in 7 to 14 days and if I wanted to restart my policy they jacked the rate up - total scam artists.

I bought a new car and with tried a new insurance company, GEICO. Only 3 weeks later I went to the grocery store and a guy with no insurance ran a red (was probably texting) totalled my new car, pushed me into a pole and almost killed me. I called them from the hospital right away and said I needed a rental car for work. I was in major pain waiting in the ER and they kept me on the phone for an HOUR. I went to pick up the rental car the next day and they said because I was a new policyholder they couldn't have it ready!!! I had to pay for the rental car that is in my policy myself. I knew I had to get a lawyer stat. If they were going to give me this much trouble over a rental car... I also was beat up from the accident and had a terrible concussion. I could not think straight or deal with their BS.

I got a much better quote with Allstate and called to cancel my insurance with geico. I told them I would be canceling for the 23rd and would be starting my new insurance on the 24th. Come to find out after getting pulled over my registration had been cancelled due to a lapse in my insurance. Apparently if you cancel on the 23rd they don't give you insurance for that day at all. So I didn't have coverage for the 23rd and now I am stuck with trying to get registration for a car that had an insurance lapse. Such a pain. The representative from geico could have advised me to cancel in the 24th instead. They suck and they are overpriced!! Go to Allstate. Personal service and a way better company!!

They first told me a couple of reasons for their denying. I provide further evidences to dispute their so-called reasons. They just told me I do not have strong evidence and based on overall evaluation their deny still remain. I asked on the phone about evidence I provided but clearly they do not know them and saying something unrelated. While I asked further investigation she said my case is not worthy for continuing investigation and simply hang up the phone from her end while I am talking.

I have had Geico for several years and filed two claims for accidents with them. One accident I was at fault while the other I was not. In both instances Geico provided fast, excellent service, and took care of everything I needed. In addition every customer service representative, agent, or adjuster I have ever spoken with have been extremely polite and helpful. I love that they are open 24/7. I would definitely recommend Geico for auto insurance especially over small companies that do not have same resources.

Read before buying. After 4 years with GEICO I had a small collision driving out from my parking space. All solved, good customer service, but they increased my 6 month policy from 429$ to 1943$! Went online. Mad quotes, multiple cars, no tickets except of the accident. I have got the same results. I don't know what they did and who allows an insurance company to do that for a small accident. I switched now but it still paying a lot. They most likely write something more than what happened on my history. I'm 34 old. Imagine if I was a teenager.

I have a complaint. I originally became a licensed driver in NY state in 1989. In 1994 or 1995, I drove my girlfriend's car and was stopped. Her insurance card was not in the car, it was in her house, which was in long Island, NY. Before I could rectify the incident, we broke up. Since I couldn't prove insurance coverage, my license was suspended. I basically could not afford the fines at the time (well over $1,000.), so I moved to NYC where I wouldn't need a license.

My car was vandalize - purse and wallet were stolen out of my trunk. Thieves shattered passenger side window to get in. Called Geico. I was informed I have Comprehensive coverage and that vandalism and glass would be repaired. Phone again for follow up and was told I was responsible for paying to replace glass due to cost of repair being under $500 deductible!!! Oh, and vandalism is covered under RENTER'S INSURANCE, not auto. Utterly useless!!!

I paid my Insurance check by phone Aug 3, 2015. My car was stolen Aug 9, 2015. I called the police and my insurance to file a claim. Yes they took care of me. Now it's Sept 4, 2015 I get an Email saying my check did not clear so when I called Geico to pay over the phone I was hit with, "Well, since your insurance had canceled Aug 8, 2015 we are not going to be able to pay you out for your stolen Car due to you not having insurance during the time your car was stolen." I said, "you waited to send me a email almost 4 weeks later instead of during the time it occurred so I could of taken care of it." So now it's Labor Day weekend and No one has the answers to what's going on with my car issues and my stolen car is at a body shop just waiting until they figure out what they would like to do.

I have my policy set up with the automatic pay and on our due date they processed the payment but they had a problem on their end and double charged me. Sent us a notice 2 days later with an alert and it was going to be 48 hrs before it would be fixed. I was charged 2 fees on my banking because of their error because it took longer than 48 hours to fix. They told me to send them my banking statement so I can get reimburse. But by that time the 2nd charge was taken off money put back in and we were left with the 2 fees and they won't reimburse because they don't see their mistake! I will be insurance shopping as soon as renewal is due. Will not stay with a company that takes your money whenever they feel like it and not inform you for a 2nd payment! A lot of people are struggling because of this. I've got other bills to worry about!

I recently switched my auto insurance to Geico, and while the first couple months were smooth, there has been a widespread problem in which auto billing accounts are being double drafted. This draft, which was not corrected until after I'd called numerous times and a week had gone by, caused me $105 over overdraft fees to my bank account. The company is still "reviewing" my claims, over a week later, and has yet to return the money I need to make my rent tomorrow. Geico is completely unwilling to speed up the process after their system flaw has caused financial issues for so many customers.

I have renters insurance last year 2015. I never did automatic payment nor renewal. They just take out $187.00 off my bank account. Did not know my bank info was save in their system for them to take money whenever they want to. Please people do not get renters policy with Geico. They're crooks.

I was in a severe Auto accident on July 22, 2015 where my husband and I were injured. The accident was not our fault and both sides have Geico. We have paid our payment for years and have personal injury protection to cover our lost wages. It's been almost 6 weeks and still no paycheck. Just one excuse after another and one delay after another. Husband has to be off work at least 8 weeks and it feels like because of what they do to their own that we may have to apply for food stamps. Totally wrong.

Got an emergency roadside assistance in my policy. Ran out of gas in Indiana near South Bend on I-80. Called Geico, advised the rep from the very beginning that there are 3 kids in the car and we are on a major highway and are scared that big trucks might hit us (middle of the night). We spent 20 min on the phone with the rep verifying our information only to find out that Geico IS NOT AUTHORIZED TO ASSIST US ON THAT ROAD!!! What? Where is the list of which roads they are authorized to service customers and where not? I was never given a disclaimer about these limitations when I was signing up. Ended up calling police and getting a local service which cost us $100.

Threats investigators and simple claims of under $2,000. They rip. Every time I have tried to file a claim they put through the ringer with person after person and then interrogations by the rudest, most condescending arrogant idiot in the company. I would never give them the life raft in a sinking boat or food or water if they were dying.

I was misinformed by their agent, who assure me that I would not have any problems. Nonetheless all I got from Geico was an apology nothing and nothing more. Their lack of knowledge and trained agents cost me 3x more than what I would have originally pay.

I didn't get the policy and good that I didn't. I don't think the policy was bad but the customer service was the worst. I lived at NYC for 3 years. I recently moved from NYC to Providence, RI, very happy to get my first car. I had definitely drove for years back home but got my US license 9 months back. I called customer service, gave her details. Her name was Amber. I had heard from my friends that if I have more years of driving, my insurance rate will be less even if I drove in other country. So I told her to have multiple years in my profile. She gave me a quote of $189/mth for 6 month or price of 6 months upfront. I chose previous. She checked my driver's license and told me that this is valid if I am taking policy for registered car at New York but not at RI as I don't have that many years in US. So now my policy will be $350 a month.

I'm with GEICO FOR ALMOST 8 YEARS. I never had any accident, that's why I never had customer experience with GEICO. This is the first time I need help from Geico, and I even can't explain in words. How Horrible was it. On June 30th 2015, an Uninsured motorist hit me hard from the back on the red light in the middle lane. They agree it's no fault collision cause by an Uninsured motorist, but they still investigating for almost two month to verify he's uninsured motorist. Even I already provided the police report already more than a month ago. Every time I talk to customer service agent I gotta hear a new story. Also they have promised me three times my adjuster will call me back in a day or two and it has been 6 weeks. I didn't receive any call. Even if I call they can't connect me to her.

I was doing online quote, it said I qualified for $82 for 6 months. I don't have insurance so I went ahead and did it. Paid my down payment, then got email that said they wouldn't charge me, but I had to call them to start policy. I called they then told me I had a balance from yrs before and kept my money, so now I am without insurance and money and they won't refund my money back to me.

So it all started about June 28th 2015, told my wife to take my car to a car wash. As she was backing up with my new car and started pulling forward, some old lady backed up and hit my car. We both have GEICO so we filed a claim because the old lady did not want to file nothing. Then GEICO called her, she admitted to hitting my car, then she called back in and stated that she was caught off-guard and she did not hit us, we hit her. We submitted 14 pictures and 3 videos to GEICO, we also had the manager of the car wash as a witness give a letter with his information that he witnessed the accident! GEICO states it's our fault or no one fault! We argued and finally, still no luck because this company is a fraud!

Went online to get a quote to compare auto and homeowners rates (multiple cars) and these idiots have now sent DMV a notice that one of my vehicles has lapsed liability insurance coverage!! I found their rates to be unsatisfactory and did not choose to do business with them!! How they have any right to do this is beyond me! My policy with my current insurer is in good standing and current!! Where does GEICO get off sending anything to DMV concerning insurance policy information they have nothing to do with in the first place??? Never done any business with them and won't ever do any with them for sure now! Created a mess for me to have to deal with just because I got a quote from them and decided not to get a policy from them because they were overpriced?

Amanda ** is the adjuster on an accident for one of her clients. Her client hit me. I was hit on a Friday. Called GEICO on Monday. The adjuster was out of the office. I called my insurance. They said there was nothing they could do unless we put in a claim on our insurance. Tuesday, I called her office once and she had went to lunch. Another time, no answer, and a third time and finally got a hold of her. She took my statement and told me that she has not received the statement from her client so she could not make a decision on liability. I emailed her the police report, clearly stating her client is at fault in the accident. I confirmed with her that she received the email. I spoke to her client directly on Tuesday and she said that they had in fact taken a statement.

Had Geico for over 15 years but when we went aboard and returned, our premiums almost doubled. Never had an accident or changed to another company. They have no loyalty to customers at all. We had a claim for a simple no fault that costs $635.00 about 6 years ago. Our deductible is and always has been $500.00. This company is not what it states to be at all, military and veteran friendly. They didn't even want to see our driving record and insurance aboard. Just stuck it to us like a new customer. Needless to say they were dropped and replaced.

I had a small collision driving out from my parking space and hitting the other car on the road. It was my fault, the bumper went off. I took my car to the auto body shop and then I was waiting three weeks for the damage estimation. In addition, the estimator didn't contact with us, took the bumper and just literally disappeared! I was calling Nationwide Inspections (they were responsible for the estimation) every single day saying the same story and every single day they promised me to have the estimation next day. It took them three weeks to do something. Then I was told by Geico that I can try asking for car rental reimbursement even if I didn't have it in my insurance cause the waiting time was sooo long. And of course at the end Geico just screwed us up saying that it's not possible. I'm switching to different company, cause don't want to think what would happen if the accident was more serious.

Took 2 weeks to approve supplement for body shop causing me to run out of time on my rental! I ended up paying out of pocket! Took 6 calls just to get a real person! Kept getting voicemail & unreturned phone calls! I'm switching companies! Will never use them again!

Had a claim for broken skylights on my RV, being working with a rep for about 90 days. When an offer was made for the total loss, found it to be about 7000 dollars lower than the value of the RV. When I questioned GEICO about the claims process and asked for in writing their resources to base their offer for the Total Loss. Was told that they look at what has sold in my area in the last 30 days within 100 miles To get an offer. What happened to NADA value, for the RV and options? Does that seem fair since due to market ups and downs?

Been with GEICO for 7 years. Had an accident in 2014, my fault. Filed a claim and everything was taken care of perfectly. Had an accident in May of this year, had a police report stating the other driver, insured by Esurance, was at fault. Claim went into arbitration, was strung along being told the chances of getting my deductible back looked good since there was a police report. 3 months later I get a letter stating that GEICO was closing the file on my claim since neither GEICO or ESURANCE failed to prove liability. Rates are great but I'll pay more to another company that does their job and looks out for their clients.

I know that everyone has a different experience with every company but I had a bad one with Geico today. I found a charge to my debit card from Geico that I had not been authorized. Representatives from Geico acknowledged the charge, but would not tell me whose account was using my card. I was told that it was my problem, to call my bank, and to file a police report because it wasn't their problem. As I tried to find out more about what I should do, the supervisor hung up on me. At this point I have called the bank, cancelled my debit card for fear of Geico trying to charge more to my account, and will be filing a police report with Geico as the guilty party.

As I was turning off highway 70 Havelock NC onto Ketner blvd, I was struck by another vehicle who ran the stop sign. I was told that even though I had the right way and "I" had to slow down almost to a complete stop to make the turn, and I saw the vehicle approaching the intersection where she was required to come to a complete stop and look both ways (which she did not do or she would have seen me) GEICO has told me I should have stopped. The young lady ask if we could just exchange insurance information which I was hesitant to do so but after talking to the police and my insurance co. who said it was ok I did so. (report every accident to the police no matter how small). Needless to say I have been screwed by my and hers insurance co.

My 21 year old son was hit from rear on July 10 2015. Since my son is a college student and I pay all of his insurance, I called and spoke to Talia **. Talia was very RUDE. I told her that my speech was impaired, but it did not matter to Talia **. I ask her to text me or email me since she was having a hard time understanding me. Talia said no, she could not do that. So I told my son to talk with this woman. My second and hoping it's my final encounter with this RUDE Woman was on August 12, 2015 . My son got a letter in the mail about the $250 offer that Talia made him on 8/6/15. I called Talia. She ask for the claim # and once again she act as though she could not understand me, so my son got on the phone and Talia told my son that he must be influenced "by your mother."

I requested an address change online... It takes me to a screen that says finish. On that screen it gave me a higher premium and monthly payment - well out of my budget. Upon emailing customer service, they were of no help and continued to give me the same story of how the area I'm moving to has a higher rate of damages... Seriously? An upper middle class area is better than an area with gang violence??? I emailed back that I wanted proof to justify the increase in my monthly rate and premium, I have yet to hear back. Is anyone else having issues with this?

I sent in for a quote on a vehicle that is not being driven, and I am thinking of giving the car to my daughter as she is moving into her own apartment. GEICO takes it upon themselves to take an inquiry for a Quote and added her to my insurance and changed my premium from $96.00 to $1094.00 without even asking me. Then when I call about the dispute the rep tells me I need to fax in paperwork showing my daughter has insurance or fax in paper accepting responsibility for the car if she drives it. No I will not. I did not ask you all to add her to my insurance policy. Why should I have to submit documentation to have her removed. Unprofessional and rude this representative Hannah was. Cancelled my policy effective 12:00 pm Central Standard time.

My car went down and I cancelled my auto insurance. I was told to send them an email which I did. When after three days it wasn't returned to my debit card I called. "Your card wouldn't allow the return. It has been mailed to you. If you don't receive it in five to seven business days call back." So I called at day seven. I was told it hadn't been cashed and there was nothing they could do for 11 days. I called back on day 12, after talking to my debit card company and my post office to find out if that was the problem. Master Card said "if they can take it off they can put it back on." The post office told me the most it should have taken is 4-5 days. I called back and found out after 12 days it was sent to the wrong address. They cancelled the check while I was talking with them.

I recently had the misfortune of a minor accident after 13+ years of driving accident free. I was backing out of my driveway and made it halfway into the street when another driver across the street slammed her car back into mine. I am insured with Geico, she is insured with Allstate. Upon exiting our cars she admitted fault stating "I am so sorry I didn't look around each way and I didn't see you there." Unfortunately I was not in the mindset to record the conversation. She also stated "I don't see any damage on my car. We can exchange policies just in case."

I have been a GEICO for over 12 years (since I first got my drivers license), all of my vehicles have had full coverage on them over the years. I recently put in a claim because my vehicle was stolen and they said that while they reviewed my claim they would put me in a rental car. It took them less than a week to "review" my claim, where they stated that I would have to go after the party that stole my vehicle and that they would NOT pay my claim and I could no longer get covered for a rental vehicle.

I've always enjoyed Geico's ad campaigns and even had a policy with Geico for a few years. As a customer holding a policy, I never encountered bad service, and aside from annoying hold times on their phone lines, my experience with Geico was adequate. THAT was before I had to file a claim against Geico. In April of this year I was involved in a car accident that was not my fault. I was sitting at a red light (and had been for over a minute). It was rush hour and I was the last in a line of about ten cars waiting for the light to change. It was a beautiful afternoon and I had the convertible top down. I did not see or hear it coming, and literally did not know what had hit me.

I have been with Geico since 1997. Originally, the relationship was good. The past few years I still stayed with Geico through poor practices such as: $50 rate increases every 6 months; being redlined (I moved one ZIP code in the same city and the rate increased by 40% from 500 to 700 every six months); and I was hit by another driver, driving the wrong way, and while my car was stopped. Since we both had Geico, the agent simply assigned 50% negligence to both of us without any investigation. My appeal fell on deaf ears. Other than a speeding ticket in farm country 3 years ago, I am ticket and accident free.

Just like to say WTG Geico, I've been a client for over a decade and for the first time I actually had a claim. What did your claims adjusters do? Told me that the guy who was going to T-Bone me and ran me off the road was not responsible for the small amount of damage to my car because I was a good enough driver to not allow him to hit me. So even though his insurance had already claimed responsibility, your adjuster told them "no it's all good, we got this" and then charged me my deductible because it was a "2nd accident and completely my fault."

Jennelle called to verify info on my policy. She was racist for my Spanish accent, she was rude and did not answer my questions. All they want is to raise the policy and then if you ever get into an accident they will make up millions excuses to not pay you. This people is careless and unprofessional.

I was in a "fender Bender" on 6/15. For reasons I cannot understand the accidents was ruled my fault. The guy hit from behind. I disputed the police report with Fort Worth because it has statements I never stated or the other party for that fact. The old man who hit me didn't remember hitting me. He actually turned into a local restaurant, park and went to have breakfast. The officer had to go get him and bring him out. The other party said he hit a pole and not me. At that point I was upset and I immediately filed a claim with GEICO (my insurance). When the Police report came a few days later I saw what the officer put and pretty much lost it. He said... I moved over into his lane and caused the accident. Not sure where or why he got that idea because I was slowing down at a red light long after changing lanes and was hit from behind. After all that I filed a complaint on the officer since I had "proof in pudding" the cop was stupid!

I was in a car accident about 3 years ago in which a Geico owned car ran a red light and hit my Toyota 4-runner, mainly in the front end. Geico paid for the damages ($11,000+) to my car and said that I had a "lifetime warranty" on the repairs. Within 6 months the front door panels had started to come loose. I took the car to the Toyota dealer and was told that the repair was done sub-par and the whole panels would need to be replaced. I have attempted to contact Geico service reps multiple times, never getting someone on the phone, always leaving messages, and never getting a response. I still have the loose door panels. Over a year ago I started noticing that the paint on the front hood of the car, as well as along the side, where the Geico repair company had to re-paint is peeling off and the underlying car metal is rusting. Apparently they did an inferior job of painting as well. I am still unable to get a response from anyone.

I was using the Geico app to get a "quote" on adding a driver to my policy. It gives 2 options add a driver now or get a quote. I selected get a quote. I went through the whole process and at the end it say "save your quote." I did this and it added the driver. When I called to get it removed they told me it's their policy to add anyone who falls within the guidelines of the questions they ask. In order to remove the driver I would have to get proof that they have insurance with someone else! Very shady and very disappointing!

My car was vandalized July 4th. I reached out to Geico for assistance Rep; Ramiza ** assisted me. I know I have a deductible of $1000. Ramiza ** informed me if I used an auto shop directly affiliated with Geico I would not be held responsible for the payout of the deductible. That was a lie blatant. Whether I chose a Geico Express repair or the local neighborhood auto shop. I'm still responsible for the deductible. I definitely learned this today when the auto adjuster told me "no money no car." I have been on the phone all day with reps. Supv. Even an exec supv. I have no vehicle. No transportation. Left stranded in the street with my one year old son. Stroller. Car seat. No one was helpful. I can't cancel the insurance because then I will incur dmv fees for the plates. I'm really at a loss and all because the Geico rep Ramiza ** misinformed me and lied. I'm taking this all the way to the top.. When all is said and done I'm finished with Geico forever.

Rude insurance people on the phone. They rejected me and wouldn't tell me why, when all I have is a speeding ticket for 4 miles per hour over, and then the representative laughed at me. I was very offended, and I had a large commercial policy with them that I will not be using with them anymore.

After 7 years with Geico and NO accidents or tickets, I let my Geico auto insurance lapse past the due date and went with Progressive, as they were less expensive. I figured Geico would just drop me since I did not pay the bill. Then I finally did call to cancel ten days after the past due date, just in case. They sent me a bill for nearly $80, claiming I owed them for the time I had insurance with them and did not pay. They said if I could prove I had other insurance during that period, they'd drop the charge. I sent them the new insurance declarations page from Progressive as proof and they immediately turned my account over to collections.

I had an appointment to have my auto repaired as Geico determined that there was equal fault in incident. I just had small damage to my Lincoln Navigator 2014. I was told by the adjuster that they couldn't give me an idea how long it would take to repair the damage and that it could even be longer than a week! I was told that they COULD have to order a new fender or bumper for my OLDER model 2014 navigator with 8000 miles so I would have to pay for my own rental car while my drivable barely noticeable damaged vehicle sat on their lot while they ordered a part and I pay for a rental car to have the repairs.

I'm an IT professional with an income of over 135k annually. However, I did not arrive at this career using the traditional route of a 4-year education; only two years. I had two cars insured with GEICO for nearly 7 years (and not asked about education level). I asked for a quote on my home just this month. I was asked my level of education to obtain a better discount. I immediately became angry by the unfairness of this for myself and all others who do not obtain the best rates based on a stereotype that a 4-year education makes for a better customer.

Looking to insure my car while I am teaching abroad. Got a quote for the state minimums for the car insurance online and it looked good. To confirm, explained my situation clearly with GEICO in email to verify, saying, "I will be an expat teaching abroad in China, but I need to leave my car here at my parents' house in Massachusetts, parked in their driveway," stating" I'd be come for about 2-3 months/year." GEICO responded saying, "While you are away, you will be able to keep your vehicle in a storage plan. The storage plan comes at a lower cost than your traditional auto policy as it only carries comprehensive and collision coverage. Once you are a GEICO policyholder, you will be able to start your storage plan by contacting a GEICO Customer Service Agent at 1-800-841-7475."

Was hit by a Geico insured. They are now denying my medical claims as they don't feel I was hit at a fast enough speed to be injured. My guess is they deny everyone and hope they don't get an attorney. I'm sure their insured are paying this high lost of litigation. TERRIBLE COMPANY. So glad I've always chosen AAA.

My daughter is a customer of Geico auto insurance. Recently she was involved in an auto accident which at the time of the accident was determine not to her fault. She was traveling through a green light and another car turned left into the side of her car. When it was time for statements the opposite party lied and said she ran a red light. Geico claimed it to be a 50/50 at fault claim. Both parties are Geico customers. The other party has liability and collision and my daughter having only liability. Geico simply took the other parties word. This results in Geico only having to fix one car. They did not do any investigation of the damage, no site investigation, nothing. My daughter now has a totaled car without any assistance from Geico. If the other party had not been a Geico customer would they have performed and proper investigation.

My vehicle was involved in an accident on 7/14/15. The driver who was driving my vehicle was Sandra **. Sandra was driving my vehicle and the driver of the other vehicle insured by Geico was behind my vehicle. When my vehicle went to make a right turn the driver of the Geico vehicle failed to slow down and swerved to miss my vehicle causing her to hit the side of my vehicle and a pole. This ticket issued to the Geico driver clearly states the exact accident that happen at the time. Geico is discrimination because the driver who was driving my car is Hispanic and could not speak English. I have been informed by Geico that it was at both cars' fault and they would not fix my vehicle. I am very upset at the discrimination of this company and that they have took side with their driver. I have attorney working on the case due to the driver at Geico being at fault and Geico not wanting to repair my vehicle.

We all have to have car insurance but no one ever wants to use it. I had the misfortune of having to deal with the headache that's usually involved in being in an accident not once but twice this year. And I have to say the people at Geico have been awesome. They were so kind and understanding. They do everything they can to give you peace of mind in what can be a frustrating ordeal. It doesn't matter how many times I call and how many different representatives I spoke to, the level of professionalism and service they provide has been perfect. Kudos to the management team there for keeping their people happy... it shows from the customer's perspective and after my experience I have been acting like a bit of a spokesperson for the company by telling my friends and coworkers how satisfied I have been.

My windshield was damaged on the Freeway by a large brick/ boulder on the Interstate. I was unable to catch the truck to get the necessary information. I called Geico to file a claim and was told that it would have to be at my expense because my deductible is $500.00. They can definitely take your money every month, but paying a claim to the customer without the customer being inconvenienced is beginning to be a rarity.

My wife was stopped at a stop sign, their client was on the phone and hit her from behind, but GEICO own people said 511.14 to fix and GEICO wants to pay 60% when it's their clients fault. What the hell is GEICO trying to pull. So for all you drivers that want try to screw other drivers, when it's their fault... One answer (GET GEICO) hear and so far found they are the BEST.

The insurance adjuster was not professional, present during initial file for damages, nor did he inspect my car when it was supposed to have been completed. The repair shop nor GEICO cared. I wrote to the main office and still have received no reply. GEICO is the worst in the insurance business!

I called the automated line to change my billing info because I had closed my old banking account. Geico sent payment request to my old bank anyway then charged me the returned check fee. Then told me if they refunded the fee that would be a rebate and rebates are illegal (per very rude sup Katie). I then looked up the word rebate only to find out that rebates are not illegal.

Very very rude investigator. Will cancel my policy just as soon as this awful experience is over with. Never go with Geico!!!!

I received a renewal for my auto policy which I have had for ten years with Geico. In Feb 2015 it was renewed for $356.30 for six months. My renewal for Aug 2015 is for $536.70 for six months. I called Geico to ask about about this and was told that had they had to pay out a lot of claims. My part of that was a $71.00 road side service. It is still the same car that I am insuring with the same usage and I have a clean record. I would like to get a 50% raise at work also. I am mad!

My son was entering the apartment parking lot when a vehicle rammed him head-on. The vehicle had failed to stop at a stop sign. They exchanged insurance information. I received a notification from GEICO that it was not their client's fault. Their client admitted fault and said he was on his father's policy. I have called, left emails and sent letters. Geico will not reply. The damage to my vehicle is in the $2000 range. I am very very upset. Not all Insurance companies are crooked like this.

I have been insured with GEICO auto insurance for 17 years now. I switched because at the time the rates were lower than my previous company. My rates with GEICO have gone up a bit over the years - but really not badly considering it's been 17 years. I did want to shop around, however, now that my daughter is nearing driving age. Insuring a teen is pricey and as a single mom on a budget I needed to make sure I was getting the best available rates.

Was looking for car insurance; LOVED GEICO 10 YEARS AGO!! Now...not only did the insurance agent flat out lie about who does and doesn't need to be placed on my policy (obviously upselling) but apparently GEICO has now decided that they are only going to insure NO-RISK DRIVERS, as if anyone knows what that means. As soon as the agent labeled me a DRIVER AT RISK, HE HUNG UP ON ME! If I wasn't offended yet, I was by that point. I have had one ticket my entire life over 5 years ago and never been in an accident or needed to file a claim. MODEL CITIZEN HERE. They told me to "call again in 6 months" when I was less of a "risk."

Geico is good at giving low estimates. Then when you sign up and pay they tell you there is an incident on your record... an incident that I already claimed!!! Then they tried to tell me an incident 3 years ago on my daughter who lived in another state was added to my record. The accident was in her name and with her vehicle and it was a no fault yet they once again raised my rate. I dumped them as they thought I would stay with them now that they had me past my renewal date. BUYER BEWARE. Don't be fooled by low estimates. I would not use Geico!!!

My son had this ** insurance company and was killed by a drunk driver. Called this company and requested a refund of the premium he had paid in advance. Rep stated that they required the customer to request the refund. At the time, my son was in the Surgical Intensive Care Unit, unable to communicate verbally as he was intubated and on a ventilator so he could breathe. Rep was advised of this and nonchalantly replied that at his earliest convenience, my son would have to request the refund. Ultimately, when my son passed away we again contacted this ** company and requested a refund due to my son's passing and was told that they cannot issue a refund without his consent. They did not ask for a death certificate, nor did they give their condolences or ask what they could do. They simply said "nope, nothing we can/will do..." my loss… This company and their reptilian counterpart can, simply, jump off a high cliff.

Other party hit my car in a parking lot and left a note so I could contact him. Claim went to GEICO. GEICO directed me to their claims facility (body shop). I found out they wanted to do "spot repairs" on my brand new (<1000 mi) car. They also did not want to pay for the rental of a car similar to mine, telling me that it was my expense if I wanted to do so. I learned I could take my car anywhere I wanted to.

I got into my first accident about 1 yr ago. I'm 44 & with Geico for over 10 yrs. They handled the claim quickly but when I tried to file a claim for hail damage they asked me to see an adjuster. I did and he said there was no damage. I let them know I had a quote for a paint job and wanted to make sure all was ok... I got it painted but Geico said I tried to file an erroneous claim and canceled collision coverage for my whole family. And now they reduced our liability coverage and sent us all to some other sister company when the renewal comes up in September. I paid my bill in full within the first 3 months and full coverage for 3 cars isn't cheap. This company has no loyalty to their customers. They are great you need or use them. They paid me less than 3000 for my car in over 10 years while I paid full coverage premiums the whole time with no accidents and only 1 ticket. BAD BAD BAD company!!!!!