GEICO Reviews

There was many helpful follow-ups after my accident to make sure all my needs were met. They arrange for a rental, and the choice of car was great. My car was fixed in a timely manner. I don't like that towing is extra to add it to my coverage but everything else is great. My coverage makes me feel secure when I drive without worry. I feel what I pay is worth its value. There are many discount opportunities, so I feel my payments are not as burdensome as they could be. The people I talked to really care about my issues and concerns. I enjoy talking to them. I don't have to wait on the line long for a representative.

Was in an accident other persons fault. They had Geico. Geico made a very stressful situation less stressful. After that I switched over to them. When my car was totaled they paid for the value of it and gave me a rental until I got the money. Great experience. Also paid for my and my passengers injuries. Geico is a great company. They have very helpful customer service. The price for insurance is also a great value as well. It covers so much important things for a great price. When I was in an accident they called me and treated me so great. They were more helpful and much nicer than my current at the time insurance company. Seemed very caring.

I haven't had a problem with them yet knock on wood. But they have been great about everything and their website is the best by far bar none. Their coverage options are great also and is laid out in great detail and again I have not had a problem with them. Anything I need is right there on the website or I can simply call and ask. Their pricing is very fair and the best at least in my area. And yes I have shopped around and nothing has come close to the price that I am paying for the kind of coverage I have. Their customer service should be the way all customer service is operated. They do not put you on hold for hours and they answer every question that you may have and most importantly you get a live operator every time.

I really like it and it's very easy to use and understand. I have been with them for several of years and plan on staying with them as well. It offers great coverage too. It's very helpful to others and I would always recommend them to my family and friends. The customer service is very nice and understanding. It's informative as well.

Fortunately I have not had to file any claims as of yet. I have heard positive experiences from others though for the entire process of filing the initial claim, quote to repair. I was pleasantly surprised with the extensive coverage options available that were comparable or even better than the high end carrier I had for over twenty years. The website was very user friendly where I could research various options and pricing.

Honestly I don't remember having to do a claim or anything that had to do with processing anything. If there was something small like a ding in a windshield my husband would have taken care of that type of thing. I no longer have a car but am planning on getting one very soon. It had all options, from full coverage to liability. It all pricing and every different rates. For people like us we were told one rate and got another. It was a bad value as they quoted one price and ended up charging a lot more. They basically just gave us the runaround when we called to inquire what was the problem. Bad, we called to find out what the problem was with the billing and got the runaround and it was a huge headache. We had to drop them, never again.

I had to file a claim many years ago. It was the first claim I ever filed and they doubled my rate. They are not very forgiving. They should have accident forgiveness like some of their competition does. Their coverage is adequate to meet my needs. I can't complain. It could be much worse. I have all of my coverages set at the minimum for my state so I can keep my premium and my deductible lower. I don't know if I can really say that being insured by them has added value to my life. It gives me peace of mind to know that I am covered no matter what happens. Their customer service is alright. Nothing to write home about. They have the kind of wait times you would expect from a company its size. They usually are able to assist me with my needs.

They called me and asked all the right questions, injuries, damage, and what did I want to do. It was all on their part and they took care of everything. I've had them for about 11 years and not one time have I had to call and complain. They always called and asked if I needed anything more or less. Quick to please.

They do pretty well, making it as quick and painless as possible. I had an issue with a unknown drive denting in the hood of the car and they got it fixed quickly for the price of my deductible. It was pretty expensive where I was but whenever I needed anything they were usually there. They also allow you to get picked up by a tow truck. It was too expensive per month for one car. They were always there but there were other people who were paying less for three cars than we were for one. Whenever we needed something Geico reps were always on top of it. They would call back immediately and fix any issues as well as explaining anything that we need to do so that it was clear to us.

Geico offers the same coverage options as other insurance companies. We switched to Geico because they offered the exact same coverage at a significantly lower price. We were able to lower our deductible and still save money. I think Geico has added value to our lives. There is great value in having affordable deductibles and rates that don't make you choose between paying your insurance premium or buying groceries. Geico customer service has been flawless. Every time we have contacted them, they have been courteous and answered our concerns. No attitude. Just answers.

I have actually had an accident recently within the last few months and it seems like everything was ok. Geico has been professional and I would stay with them. Coverage was fine and I have no issues. Insurance value was good as any other insurance company so I have no problem with the value. GEICO is a name that I feel cool with. The Geico insurance operator I spoke with was professional and understanding and I would feel fine with calling them again to handle a claim for Geico insurance. Would do business again.

I never needed to file a claim due to the fact that while they covered me I never had an accident or any damage done to my vehicle. At the time I had liability coverage only. Basically you get what you pay for. At the time I had Geico insurance I couldn't afford liability and collision coverage. Geico insurance had a lot of different options and plans I could have chosen from. It was a good value considering the plan is chose and the monthly payments. Anytime I needed to call Geico the representative I spoke to was very friendly and understanding of questions I had. The representatives were knowledgeable about all aspects of auto coverage.

The person on the phone was polite and helpful. After being in a car accident I was immediately told what the next steps were. Although the problems with insurance that I had were because of the person who hit my car's insurance I felt Geico didn't help to make it easier or faster. Geico has a lot of options and you can add and remove different options as you choose. For example we recently moved from NY to TX and the website made making changes to our account simple. My husband now works from home and lowered the coverage on his car very easily on the website.

Processing claims is fairly fast and very easy. I recently had an accident and was able to get my claim processed in about 10 minutes. I highly recommend! Coverage is how little or how much you want. They will make a policy for you and keep you satisfied so you don't ever need another auto insurance company. It has made my life much easier knowing I have them on my side. I am content with my policy 100%. I would not want any other insurance company. Customer Service is always there to help anytime I need them. I don't need them very often because I am totally satisfied, but when I need them, they are there.

I've used their roadside assistance and that was good. There are a lot of options and it will take through a process that you don't have more coverage than you need based on the value of your car. I don't feel it's a great value but that has more to do with Michigan's no fault laws jacking rates up rather than the company itself. When I've needed roadside assistance they've been good about coordinating it and keeping me posted on the status. Plus my use of it hasn't raised my rates.

They have good coverage to meet your individual needs such as riders and whatever deductibles to meet your requirements for your individual financial needs. They offer competitive pricing initially but continue to raises rather than lower your policy every year regardless of your vehicle's depreciation or not. They claim it's because the pool rates have gone up based on the number of accidents other drivers that they have are having. Their customer service is ok. Nothing special. They take a while to answer the phone initially and then they appear to be friendly enough but usually don't really give you a good answer as to why your policy has increased in premiums.

Currently have full coverage insurance on my vehicle with uninsured motors coverage. I'm able to add or remove coverages as needed without penalty or extra charges. I have multiple vehicles and the customer service has made this easy for me recently. I value my personal property by using Geico. I don't have to worry about whether or not my vehicles will be covered. Geico staff has always made sure I have exactly what I need. I recently called customer service to remove coverage temporarily off of one of my vehicles as it was in storage. They gave me all the options and allowed me to choose what best suited my needs. They answered all my questions and assured me I would not be receiving any penalties for charges for the temporary removal.

I have only filed one claim with them in 3 years, but they handled it very professional and efficient. I would highly recommend them for saving money on your policy. They offer every coverage imaginable for every vehicle imaginable. Not only did I find the prices were VERY competitive, but the amount of deductibles had ranges for every type of budget. After doing many searches by phone and also online for quotes from different companies, I found the value of Geico to be unbeatable. I have used several companies throughout my life, and I am very pleased with them. These days, I find it nearly impossible to have outstanding customer service. I have used several different departments within Geico including billing, claims, and road side assistance and have never had an issue that could not be resolved on the first contact.

I had no trouble with my claim except that it took GEICO a very long time to pay my claim. Almost a month and I wasn't at fault. I was making a legal turn and the other driver hit me. I bought just over the legal minimum and the price was decent. The purchase of the insurance was handled entirely by phone with no service at a local GEICO office. By having the insurance I was able to obey the law and when my car was totaled in an accident I was able to replace it even though it took GEICO a very long time to pay my claim. Until my insurance was canceled my customer service experience was satisfactory. While everything was handled by phone or mail, I would recommend that possible customers only purchase insurance from an agent with a local office.

Have not had a claim yet so I would not know what the claim process is yet. But I was happy with the sign up process of Geico, best of all the pricing. Offered various options and deductibles. As well the quoting process allowed different quotes and price ranges for the various options and coverages available. It's was a much better value the exact same coverage and deductible as Allstate but was over $300 less for a 6 month policy. That was more than enough savings to justify the switch.

I have not had claims with Geico but I know a person who got hit by another person who had Geico. The person without Geico insurance was so impressed with Geico that they switched insurance companies. They have an app that is awesome because I can't also find my insurance cards. Great customer service. Also great pricing. I would recommend GEICO to anyone. The worked with us on monthly bill. We were paying for way more than we need with the insurance company. Always helpful. So happy with GEICO. Must give them a chance. So happy so far.

They have been helpful with explanations whenever asked regarding my policy. So far so good.

Involved in an auto accident, other party was at fault. I paid my deductible up front so I did not have to wait to have my car repaired. It has been 6 months and GEICO has continued to give me the run around with refunding my deductible. Sylvia ** in subrogation told me I had the choice to choose a $0 deductible, whose team is GEICO on? In addition to that, GEICO refused to cover my brake caliper that was clearly caused by a semi truck backing up into my car. I cannot wait to stop GEICO, horrible piss poor service.

I use the Geico app and filing claims is a breeze. If you have any sort of issue, you can log onto the app and click the options you need and it will guide you through the steps you must take in order to get help. I highly recommend this company. The coverage is amazing. Everything is super cheap, at least for me. I was able to save hundreds and hundreds of dollars by switching. They have so many coverage options, you won't be left without what you need. Geico has saved me so much money. Definitely the best bang for your buck. I had to call to get my new insurance switched over to my new car and it was a breeze. The whole process took about 10 minutes and I was never stuck on hold. They were polite, friendly, courteous, and everything else you ask for in a customer service rep.

I have filed 3 claims for cracked windshields and have never gotten anything but the best of service. Customer service actually speaks English and has always handled my calls in a timely courteous manner. We have been Geico customers for over 10 years now and no one has ever come close to their price. We have 3 cars insured with them and are very happy with their price and service.

Everything was processed in a timely manner, and customer service was helpful in answering the questions I did have. The process was a lot more straightforward than I first thought it would be. The coverage options met my needs. From accident to liability, as well as the roadside assistance and towing, the package I selected gave me peace of mind during my trip. Although not the cheapest out there, the value of monies paid versus the coverage options offered is certainly still competitive in the auto insurance market. Customer service was always available to answer any questions I had. They were always pleasant, courteous, and knowledgeable. I had no qualms whatsoever about reaching out to them.

My husband and son were in a accident and we didn't have to worry about a thing. They came to us with things as simple as signing forms. Sure took a lot of weight off of our shoulders! When I looked for coverage the agent explained everything in detail and made sure I knew what was and wasn't covered. I was very thankful for that. The agent helped me find what I could afford. She wasn't pushy or bossy. She just simply helped me out. Usually insurance companies just want your money and don't care about the people. I can't say enough about their customer service. From getting me the best price to explaining the coverage I was getting I totally felt like they were working with me for me.

Very easy to process. I never had a problem processing any claim I have had with them. I would recommend Geico to my closest friends without reservation. They have coverage for varying budgets. I have never had issue with any coverage. I have never been underinsured or paid for coverage that I didn't need. The value I receive from my coverage with Geico goes beyond auto insurance. It is peace of mind and that is priceless. I have never been caught without coverage whenever I have had to put in claim. Geico's customer service personnel are friendly, personable and knowledgeable. I have never had less than a stellar interaction with any Geico employees or claims adjusters.

It was relatively easy to find the service needed to decide whether to choose this service or not. The coverage of your choice and to its benefits are relatively up to you. The coverage of the insurance listed is worth it to me. It's overpriced for full or even liability. The value seem decent, but the overall value wasn't worth it to me because I currently pay cheaper for the same coverage and overall device. The customer service is wonderful, just not the service of the actual provider. The people are very kind to assist and help with quote.

So far, the only claim I have had to make was to get my windshield fixed. Within a day, they had Safelight out to my house. Safelight replaced my windshield within a half hour and that was it. I think that I have a decent amount of coverage. I would like to say that I am getting good value, but I have not had to make much claims as of yet. The only claim I made so far was to have my windshield replaced, and that went over very smoothly. I have had good customer service so far, in that my claim was handled in a very timely manner, and it was taken care of very quickly. The customer service agent was very polite and helpful.

Their claim center was at the buick dealership where my car was serviced. We got a free rental. The repairs were done on time and the job was very professional. My car is now covered by my daughters plan and she and her husband took care of obtaining the policy. We bundled all of our insurance - home, auto and umbrella- when we purchased. Prior to that, we had been long term customers of farmers. In addition to the one auto claim, we filed on claim on the home insurance. With Geico, you do everything online. There is no customer service people involved nor do you get a call from an agent trying to sell you other products.

The ease of navigating the app as well as contacting them via phone makes the process less daunting. It's a fairly straightforward system. For what I can afford its range of coverage is superb and higher than its competitors, although I would like to upgrade my vibrate to a higher tier. Depending on the state you live in having insurance is a must. Geico was very effective and affordable. It's added a peace of mind knowing that I can easily take care of my car, and have multiple options to pay for the service. If contacted through an office or directly over the phone the representatives I've dealt with on occasion have been kind, very caring and on top of their jobs. Unfortunately the app while it has multitudinous uses it lacks that one-on-one aid of dealing with a person.

The claims processing was fast and the agent was helpful and personable. She contacted me back in the provided timeframes and helped calm me and ensured everything was handled in a timely manner. They have plenty of coverage options that fit my needs. I was very satisfied with the options available and the ease of selection. They had very competitive rates that kept me interested and helped me to decide on which coverage fit what I would need the best.

I ended up totaling my car in the end and they reimbursed me for what I spent on insurance for the second half of the month. I originally just only had liability and that was too expensive for weak coverage. I switched plans and was happy in the end. They have decent options if you shop around. Geico is by far one of the most trustworthy insurance companies and I'll definitely head back there with my next vehicle unless I find something else! I had really good communication with customer service, always willing to help me out. And one time I did receive a bad call, I asked to be transferred to a manager and they apologized sincerely and made sure everything was right.

The claim agent didn't do a complete walk around and did not take picture unless pointed out by us. We were side swiped by an angry driver. He got 90%, we got 10%. UNFAIR. We had enough choices when choosing the coverage options. We had no trouble choosing the best option for us with the premium prices available to us. The value is lower than most other automobile insurances out there. They have a good options of payment plans and affordable premiums. The interaction with customer service is easy and it's easy to reach them anytime on the free 1-800- number. They are helpful and answer all your questions.

Every year this company nickel and dimes you to death. Rates go up for no reason. Even ALLSTATE is cheaper than GEICO. This company is just a big scam. I would hate to see if I got into a wreck. My good rates would climb for sure.

I've had GEICO for many years but never had to use their services. Until, I got into an accident that was clearly the other vehicle's fault, which happens to have GEICO as well. GEICO decided that the accident was no one's fault since we both had different stories. Which is stupid cause if they did an investigation it would have clearly been the other driver's fault. They considered my Jeep a total loss and gave me a measly $3000 for it.

I was rear-ended by a driver while parking, causing obvious damage to the rear driver's side quarter panel of my truck, and damage to the front of his car. I had two witnesses that were unrelated to me agree to speak with the police and Geico. They never were contacted. I spoke with the agent reviewing my claim and she had come to her conclusion that we were both at fault and they were going to pay the claim to his insurance from her observations on Google Earth. When I asked her if she looked at when the image was captured by Google Earth and if she was aware that the street may have changed since that point, I received no explanation. She never went to the scene of the accident in person (Denver, CO), nor did she inspect the damage on my vehicle or the other involved in the accident. It was determined from an Internet satellite image from her desk in Texas. Ridiculous! This should have been cut and dry.

They help me with any questions I have. Their rates are very affordable and they are very sweet. I feel like family when I go to their office. And if I have to file a claim they make the process smooth and easy. I would definitely recommend them to anyone. They have a wonderful coverage program. I came from a company where I couldn't afford my coverage and it covered only half of what I needed. Now I'm where I can afford it all and it covers so much more. This place is very valuable and I will tell everyone this. I have recommended so many family and friends here and they always are amazed. I can definitely say I will be a customer here for as long as I can be. The customer service here is wonderful. They are very cheery here and make you feel so very welcome. I have call a lot to make payments of call for a question. And they always do their best to help me to understand everything.

Covers everything I need on my dumpy 2001 Toyota Corolla. Only concern is liability, since the car looks like cats were living in it before I bought it (tears in roof fabric), the door handles keep breaking, and I nearly gave birth to my son in the backseat on the way to the birth center. Like I said, good coverage, affordable price, only need liability, no claims. Seems good from this perspective so far. They leave us alone, and if we need info or want to make a change to our policy, they are easy to contact, easy to work with. They get it done fast, no upsell, no lollygag. Website is great.

Very easy to submit a claim through phone. I was a victim of "hit & run" and it was very easy to claim and easy to schedule the repair services. My coverage is great. They depend on how much you're willing to pay monthly premium. But they are worth it and I would recommend everyone to switch over to GEICO. GEICO is the best. The money they make me pay for my premium is the cheapest I can get anywhere else. They can simply beat any competitor prices and I was happy when I switched over to GEICO from another insurer. Great customer service. Once someone hit and run and my bumper and I was able to claim as soon as I got off work. They scheduled me when I was available.

The claim was extremely fast. They are extremely wonderful to work with. If you're looking for a great place they are the ones. Their coverage are really reasonable and prices are easy to afford. I have never had a problem. If you're low on money Geico would be the best to go to. They will help you. I pay a good amount for everything included. They're worth every penny well spent. They treat me well. They are great and answer every question you have extremely quick and they all are very nice. Seems they all are always in a good mood.

I haven't been in the claims process yet but I've heard Geico very good and has great rating for claims. I'm sure when I go through process, I will have a great experience. I only need minimal and the customer service representative was great at listening and didn't try to get me higher insurance. I really like CSRs who take time to listen and gets me what I want. For me being unemployed the price is the lowest as I have been shopping around no one has beaten their price. I'm surprised by that. I hope to increase my coverage and will compare prices. Oh my god they are the best, confident, and provide very good information. Also getting to the customer service didn't have to wait long.

I had an incident with my windshield and had to have it replaced. I had coverage and my windshield was replaced with no cost to me. It was quick and done by professionals. You can customize your plan to your needs or get a plan that covers everything. I was able to pick what coverage I needed and had it custom fit to my needs and budget. GEICO has the best prices of insurance I have ever had. I was uninsured and without a car for over 2 years. GEICO was the only company that would insure me due to my lack of coverage for that length of time. Every time I have had any questions, I contact their customer service number and am pleasantly surprised by how helpful, knowledgeable and efficient the staff is.

It's very easy to get through to customer service and they really care about what happened to you and are eager to help you. They're attentive, fair, and move very quickly. The payout is exceptional and you don't feel like you're being heavily penalized for being in an accident. Their coverage options are exceptional. They offer a wide range of coverage not available with other companies. They have excellent customer service and you really feel like you get what you're paying for. The value is unmatched.

Anytime I have a question or concern customer service is very professional and explains how my policy works when I need them. GREAT Company all around, great rates and there when you need them.

When we have called them for other issues, they have been good. Their website is also good as you can enter information there as well. We have the option for full coverage or just the limits plus we can choose to not have under insured and uninsured coverage. Coverages are easy to understand at their website. Auto insurance is required and it is a peace of mind. Luckily we can choose our coverage and think about our income as well. We cannot afford major coverage so we set higher deductibles. The few times we have called them they have been very easy to deal with. We can also find out information at their website which is very user friendly and get info there as well.

I was insured with Geico and things was great, until now that I had been treated for my neck and upper part due my car accident in March 4th, 2016. It was snowing that day, and the road was bad. I went off the road and my car went debris was on the side of the road, and caused damaged to the lower front part of the car. It affected my radiation. It was leaking and some other damages, it was a sudden moment and I tried to control the car from falling in the ditch. I fell forward, backwards and side ways during the time of the accident. Banging my head against the window and the wheel. I didn't go to the hospital immediately until later on in a month. I felt pain on my neck left side and constant headache.

Someone always answered the phone. Never on hold long for anything. Always nice to speak to. Always there for me when I needed them. Best price. Handle claims quickly and don't try to cheat you.

The coverage is good. Monthly payments are reasonable. Policy covers everything I need as far as my auto's and reasonable price each month. I have a peace of mind knowing that my family and I are covered when driving. The value I pay is pretty reasonable for the full coverage I have on my cars. Customer service is usually great. The agents are really friendly and so far I have not had any problems with customer service. They send friendly emails reminding you when to renew policy.

They do not waste time. All you need is your reports from accident, turn in, they check, pay, fix. You take the other person information, turn in to Geico, they verify if claim is legit and pay it. No hassles. I was happy to get the coverage for two cars full coverage. A lot cheaper than AAA. I had a lot better coverage for my passengers. A lower deductible. I also had like a free month with my savings. They are a very good company. Been around for years. I rate them very high. No problems. Their valued is only surpassed by lower rates. They are better than most companies. I value them highly. Great customer service. You do not have to make a million calls to talk to someone. They listen very well. Assist you with whatever you need. Then instruct you what you need to do. They talk real pleasant to you.

Claims personnel can be rude and not understanding. Had to have a claim reassigned several times until I received a claims person who actually called back and kept me updated. First few reps were rude and very unfeeling. Geico has many options for different coverage, but after being a Geico customer, military as well, for 23 years, all I can say is that they have become very expensive and only minimum options are at all affordable. As a military widow, I can only afford the most basic coverage, which is not enough to be comfortable. Geico used to be a great insurance with great rates for military especially, but it no longer is. I have called several times to find out why my rate keeps getting more expensive for less coverage. The customer service people usually put me on a lengthy hold, then return with garbled explanations that make no sense. In other words, they just keep raising rates for me.

They are always there when you need help filing anything. Also it is fast and very simple. I have never had any issues. And I never have to wait on hold. When I signed up there was a lot of options and plans to choose from. I do think that they have a plan built for anyone and everyone. Some do cost a little bit more, but in the end are actually well worth buying. It has actually saved me a ton of money and also has always had me covered when I need it the most. My policy did cover everything that they said it would when I signed up. Customer service through the insurance company is surprisingly very good. All calls have been answered pretty fast. I do not think that I have spent more than five minutes at a time on hold at any time that I have called.

The claims has been general on time and the speed is fine. It is also fair in the claims with stated amounts in the contract as said. The claims are also unbiased and it is very through in the representative in claiming your claims. Again the coverage is in according to the contract as said. The investigations are herein and as describe. It is very typical as in relations to price and deeds. I am basically happy with the amount I paid in relations to the amount of coverage I get as compare to other insurances. The values as also in relations to the coverage and customer services are also worthwhile. I have no complaint since the value is fair in my view in relations to the coverage it provides. The customer services seem to really care and make sure you got all the papers to do the necessary paperworks correctly. It also is very committed that you understands and know how to complete the paper works.

It was easy turn you claim in and they take care of the rest. No long waiting periods. They work very fast to take care of you and any questions call them up and they will help any way they can. They have PIP and liability and full coverage and ATV coverage, RV coverage and boat coverage so they all kind of policy to take care of your needs. Very good value for the money you spend. I really think they have the cheapest insurance. I think they're the best because they have what other insurance companies has but at a lower price. I have never had a problem with customer service. They're easy to talk to. Have a problem they fix it and if they can't they get someone to fix it. If you can't make a payment they will work with you.

Some punk broke into one of our cars to steal the whole center console. We called Geico, and they gave us the number of the person who was supposed to inspect the car. They paid for the tow to the dealer, car got inspected, then fixed quickly. I have full coverage on both vehicles because they're both leases. The price I got for both cars were the lowest when I was shopping around. It adds up to freeing more money for me and my family because of the low rates. Print service in my time of need, helped with peace of mind. I've had great dealings with customer service. When we got our second car, getting it insured while at the dealer was effortless. When one of the cars was broken into, customer service walked us through the process, which eased the stress of the situation.

I have heard the claims are fast and customers are very satisfied. They treat you like they should and are on your side to help in all matters relating to any accidents. They really put you at ease with the process. They have great rates for good drivers. I like how well they have saved me a lot of money over the years. They give good discounts too. I highly recommend them because it's worth the cost. By using them it frees up worries about who has the best rates. Geico hands down is the best. This gives me more money to spend on other items. I can take an extra trip because of the savings. I have never interacted with them because of my clean record. I have heard they are very courteous and get things down promptly. This is how a great company should always operate.

Thank you all who write reviews. I was reading thru them after I installed Geico mobile app and immediately UNINSTALLED it. Thanks for saving me what seemed like a huge headache! Just wanted to let you know that others DO READ your postings. Thanks again... This is no reflection on my Geico policies, which I'm very happy with, just the app...

I've luckily never had to file a claim myself, but I've heard only positive things from people who have. They have great customer service so I wouldn't expect less. I've had to get a few minor damages fixed and my experience was great! It was from hit and run so I couldn't file a claim since there wasn't a camera located in the area. I feel like any insurance company should go more off of your individual driving history rather than just a bill to pay every month. I know everyone should have insurance and it's part of being responsible, but some people should get cut a break. Every time I've had to contact customer service I couldn't ask for better! Always great and answer my questions/concerns perfectly! Then let me know to call whenever need be.

My wife had an accident a few months ago and the claims process was exceptional. They were proactive and responsive to all my needs. My car was totalled and the claims adjuster was on site the next day and payment for my loss of the car was paid in a weeks time. Doesn't get better than that. The coverage and claim for the total loss of my vehicle was more than fair. I had collision coverage on my vehicle, with a thousand dollar deductible, and the settlement check I received was more than acceptable. It is, in my opinion, the best available carrier to do business with. I would recommend without hesitation. The ads about saving money I found to be true and they did not abandon my needs. The customer service was top notch. From the first call to report the incident, and throughout the numerous channels of the claims process, everyone was professional and helpful.

The available coverage offerings of the Geico insurance company were very similar to every other brand on the market, with a few additional bonuses, including very friendly customer experiences. I would recommend them to another friend or family member, but probably as a second choice. For the cost incurred and depending on the specific needs of your family and yourself for your coverage options, I do think that the company is competitive in its rates, thorough in its customer service and its flexible packages and therefore would be considered a decent value in my personal opinion. Everyone I have ever had to engage with a customer service representative from this company, it has been a completely non-hassle, friendly, productive interaction. I have not yet gotten any nasty or rude operators and have always had my issue addressed and resolved properly.

I have not had any accidents in order to have to make a claim yet. I carry liability on one vehicle that meets my state's minimum coverage, and I carry full coverage on the other one. Our vehicles are between 10 and 20 years old, so we are happy with the coverage and benefits it gives us should we ever have to make a claim.

Had two claims, each handled quickly... had no problems and was handled with no hassles or questions. Neither one was my fault and rates have not gone up. Coverage is great for the money, half the price of Progressive who I dropped due to expense and bad service. I get double the coverage plus roadside assistance and fast quality repairs with courteous service at all times. Once again, customer service has been great and friendly agents taking care of you at a stressful time...

It was very easy because they handled everything - the car was totaled and I was compensation for the value. They took care of the other people that were involved which they made a claim for personal injury along with compensation for their automobile. I was not involved in anything and their lawyers handled the case for me.

The intake person was polite and showed concerned and took all the correct information. Also stayed on the line until help arrived. Dependable and they keep you well informed. I've been with this company for years and every time I had an situation or questions they found ways to solve the problem.

I didn't feel that they really cared about my claim. I had to follow up several times. They also used an automated phone system which drives me crazy. I found it difficult to get a person. The coverage was typical of other insurance companies. It didn't stand out in any way. However I was not disappointed by this. They covered what I needed. I did not find the rates to be any more competitive than other companies despite their extensive advertising to the contrary. I eventually switched to another better priced company. I was not impressed with the customer service experience. I often had long wait times and spent more time with the automated attendant.

From what I see it is a good choice for my situation. I mean I think it's enjoyable and just instant and fine. The coverage I have with this is perfect. It's what I need and no more than that. I think I may keep what I have right now. It happens to be perfect for me. It's a decent value but could be better for sure. I've had cheaper prices in the past for more than I was offered with this company. It is fair though for sure. I've have been taken care of in the best ways. Nothing drastic was what I was dealing with. It was perfect for me.

Just an easy way to process. No hassles or red tape to go thru. Customer service is one of the best out of all the insurance companies I have tried. I have full coverage and I have never been in an accident. Thank god for that... So my premium never goes up. Not does my rate. So I like it very much. In my opinion I don't pay that much for insurance.

The attention is very good, incident response is quick, has good coverage payment. Whenever I needed them have been there to help me. So far I have no complaints about their technical support. I have not had any case to exceed the limit of coverage that have contracted with the insurer, so it can be considered that the margin is good. Generally I am satisfied with the given value, it is not so cheap but it is expensive, has different methods of payment, credit card, bank account, etc. The customer service is quite efficient with all requirements that have been presented, so I have no complaints regarding support. Has attention 24 hours a day on 365 days a year.

Very good prices & easy to work with. Had been paying two thirds more with another company & switched to GEICO 10 years ago for the same type of insurance I had with the old company.

Have never had one single problem like we had with USAA!!! We've always come back to Geico, the two times we left! Claims processing was and is always easy with NO hassles as with OTHER companies! Coverage is affordable, BETTER than USAA for the military!!! I was very surprised at this. We are very happy and will not switch to any other company, ever again.

I like the coverage that I have with my insurance company. It meets me and my families needs. I get exactly the coverage that I need at a very reasonable price. The value of my insurance coverage is very good for what I get. It is not too little or too much, it is just right and at a great price. The customer service for my insurance company is great. It is probably the best thing about the insurance company. Everyone is very helpful, kind and they know what they are doing. Plus they get your problem resolved quickly.

I wish that it would be faster, but they are helpful once you reach them. The people that you talk to are very extremely courteous and will do everything they can to help you and solve the issue that you have currently. The coverage is relatively expensive for a person like me. I would try to look for something that has much more coverage than this one because it doesn't have much coverage than a lot of other insurances. I would say that I am fairly and relatively pretty happy with the value of the coverage that I am currently receiving but it could be better and you could find something that is less expensive. Although the people that are in the customer service of this insurance are nice, it takes much too long to reach them. But however when you do reach them they are nice.

Getting through to a representative was simple and straightforward. There were no complications or confusions. Contact numbers were readily provided. The coverage was comparable. All the coverage I needed was provided at expected rates. The household does not have any special coverage needs so there were more than enough available options. Insurance is very necessary these days. Any coverage provides peace of mind and less stress especially during an unexpected event. Having reliable reputable insurance is comforting to say the least. I have always had a pleasant experience with customer service. My questions were always answered thoroughly and knowledgeably. I have never gotten irritated with a representative or felt like I wished I had chosen another company.

Claims are addressed promptly and have been handled satisfactorily. I have only needed to use the claims service for windshield replacement. All done within one day. A full-service insurance company, Geico offers many options to choose from. All can be handled online if you so desire. I have chosen to work this way and have chosen those options which matched my budget. Peace of mind is the main value I get from this insurance, knowing that I can keep traveling even while my car is off the road. Compared to other insurance companies, the premium is very reasonable. Customer service personnel are very responsive and very helpful in explaining what will happen if I make a claim. Questions are answered quickly and thoroughly.

Great, fast and easy process for a claim makes it very easy on the one who is insured. Definitely customer friendly is Geico and I will continue to use them because they make my life so much easier. They allow the one being insured to have many different types of coverage with plans that are quite reasonable as far as the rates are concerned. The value is great compared with other insurance companies that are more expensive. I can get the same coverage from Geico at close to half less than I paid my other insurance company. Customer service goes above and beyond the call of duty in making a customer feel at ease and in answering questions and helping with a claim that was filed.

Can set up with app. Quick payment. Friendly customer service. And accurate claims handling. Didn't have to worry about shops since they recommended. Coverage is comparable to the big auto insurance companies. I have worked with State Farm, farm bureau, progressive and Allstate. GEICO is just as good as any other. It is pretty cheap for the amount of coverage you get. They won't lay out just like State Farm but they will in fact pay a pretty reasonable ACV on total losses. GEICO suffers from having too high a turnover and lacking training. Many people on customer service are rude.

When I has to call them to file a claim, it was very easy to talk to them. The lady was very to talk to and she understood my needs. They processed my claim quickly and got my car back on the road! The overall coverage is excellent. They offer different plans to fit your needs. I would definitely recommend them to family and friends. Very small deductibles! The value it has added to my life is amazing! I don't have to worry about if I get in a wreck I will be left alone! My family does not have to worry when I drive either. They customer representatives are incredibly helpful and don't make you feel silly asking questions. I have never had to stay on hold for a long time. They are so wonderful!

The process were easy. The representative were well informed and helpful. They were fair and concern about my satisfaction. I would recommend them to friends and family.

Claims processing has always been easy. They are responsive and reliable. Never a problem when filing a claim. Love Geico. Their service is quick to respond and professional. The coverage that Geico provides is very comprehensive. They offer something to suit any needs that you might have for coverage from basic to advanced. Geico offers insurance rates to meet any budget with multiple options for coverage. They provide for discounts for things like drivers safety courses and safe drivers. Geico customer service is always professional, caring and responsive. I have never had to deal with someone from a call center. Would highly recommend.

I have the right amount of coverage for my situation. I have full coverage and the rate per month is very reasonable to where I feel that I will be with this company a long time unless they keep raising the premium. The value of my insurance seems to be just right. I searched around to many different companies but this company I am with now seems to be the best bet. Customer Service has not been an issue because I have not had to contact them for any reason at all. Hopefully this will continue to be the way that it stays.

My car insurance was through Geico. I got into a head on collision and they did everything to deny me of a rental car, replace the car and they denied to pay me missed days of work. The commercials lie. They are the ** company.

I have never filed a claim but if they are as helpful in other regards I'm sure it will go well. I hope I won't have to make a claim but I'm sure they will handle it to my liking. I'm very happy with the coverage that I have and I pay a bit less than I would with other Insurance Companies. I know I'm covered for all possibilities. It has great value, is a great value and gives me peace of mind. I know I don't have to worry about anything if I were to get into an accident. I could not be happier. They are always pleasant and helpful. They make sure that everything is taken care of and that it is understood.

Premiums are well within reach. You can get the same great coverage for about half the cost. Very good for people who can not afford the outrageous ins premiums with most companies. Great value for the dollar. Would highly recommend them. Can set up auto pay. Don't have to worry about payments getting there on time. Hopefully the value will be there when I need it.

They are very efficient and fast when dealing with claims. They always keep you posted on all the important processes of dealing with an auto insurance claim, so it's not so much of a hassle. They will sit down with you and discuss what how much auto insurance that you will need, whether it be only basic coverage or lots of coverage. They personalize a policy for especially the individual. They also give you lots of ways to get a discount. The value of their policies are very good. They do not try to sell you what you do not need. You can pay in lots of ways, whether it be monthly, quarterly, or yearly. They are always there when you need them. If you are having a claims problem they will go the extra mile to see that you are satisfied.

They always give the coverage you need, but the auto insurance really isn't cheap. It is still a good alternative if you can't find anything cheaper. It is ok but a little expensive, the insurance never really goes down, it always goes up when you renew the policy even if you are a great driver and never gotten into any accidents. They have great customer service. When you have a question they are always there to help, even if you're not filing a claim. They are there 24/7.

Quick and easy. Adjustment center was helpful and personnel was helpful. Being able to find out information through mobile app was a useful feature. Using the mobile app allowed comparisons to rate and coverage options. When I had further questions, the a phone operated was available & helpful. It gave me adequate coverage at a fair price. This allowed me to protect myself against financial catastrophe and be compliant with state laws. I had the occasion to speak with a representative when the mobile app didn't clearly answer my question. The representative was professional and quickly addressed my concerns.

It was the best, it was the middle quote & average dollar amount. So I would say they were average when it comes to the claims process. Coverage was great! Never had a problem and fully aware of coverage. If you need more coverage you do have to pay for more coverage. You get what you pay for... Not the same as an agent with an office you could walk into but for the price... it was appropriate! Satisfied. Not happy but satisfied. I think they really tried their best! Call representatives were pleasant and accommodating! Again, not a premium service... so I didn't expect anything more than that!

Its claims processing show that not only do you actually save money on car insurance, you also have an agent who is always there to assist you. Covered my first accident. I was expecting my insurance to dramatically increase after, but it increased a little bit. That's why I'm satisfied and would recommend Geico. Values the concerns of the customer as well as stands up to the expectations of the customer. This not only makes people want to switch to Geico but also want to feel some form of backup after a car accident. Geico has a great customer service and this makes people want to work with them and they try their best to understand the situations customers are in.

Claim processes quickly with little interaction. Prices are reasonable and comparable to other companies in the industry. Coverage amounts are Comparable to others in the industry. Options are reasonable and affordable. Selecting options is easy. It is convenient to renew and the site is easy to use. The value is in the convenience. Claim filing is easy and online, so no interaction is necessary.

The representatives at Geico Auto Insurance are helpful. They explained and went through the claims process with me. They answered all the questions I had about the claims process. The coverage at Geico Auto Insurance is at a reasonable price. The amount paid on my end was around $230-$300 per month. The rates are cheaper than other auto insurance companies. The value that Geico Insurance Company has added to my life is low payments. Other insurance companies have high monthly payments. Geico monthly payments are reasonable and they also have reasonable quotes. Geico Auto Insurance customer service are very helpful. The representative took the time to explain the claims process to me and me through it. They are very courteous and helpful.

Well I only had to use it once and it was extremely fast and even though it was over the phone the person was friendly and got me going in a super fast fashion and I had no complaints. The coverage was affordable and it has many plans to fit almost anyone's needs. Thanks again!! If you just need minimum state coverage or high risk they offer it all. Geico Insurance has given me the security to know I am covered in the case of a wreck with no hassle help from my agent and worry free is the way to be. Every time I had to deal with a representative be it for new coverage, an existing question, or a claim the representative was friendly and quick.

I have, happily, never had to use their claims processing so I cannot give an accurate appraisal of their claims processing. From what I have heard, there are no unusual issues or problems with it. They were able to match my previous coverage at a more economical price that I had been paying. They added me to my wife's policy which gave the two of us a multi-vehicle discount. After comparing various insurance coverages and prices, I concluded that this company gave the best value for the price to coverage ratio. I added my car to my wife's policy over the phone and the representative gave excellent customer service. She made several recommendations that improved the policy and was able to adjust some unneeded coverages that made the policy less expensive.

Claims can be made online. They are easy to complete. Company reply back to claim. The reply was quick. There has never been a problem in putting through a claim with this company. The coverage provided was very affordable. Compared to other companies the prices are cheaper. The coverage are the same choices offered by other companies as well. The prices of the coverage are very affordable. They are very easily obtainable with the amount of pay most people receive. Compared to other companies this would have to be the most affordable. The customer service is probably the best part. Whenever you have to reach out to them they are very coherent and understandable. The representatives do the best they can to help you.

Somewhat easy. Not that time consuming and not too complicated to file with the insurance company. When I got in an accident about 4 years ago, it did not take me more than 30 minutes to answer all the questions and file my claim. The customer service at Geico was good and they were highly professional. I don't remember the coverage options as this happened 4 years ago. The only thing I can say to help others was that it was a painless, relatively fast claiming process overall. The value it added to my life was that it did not hurt me in the pocket, the insurance company covered it all. And that added value to my life. The staff was highly professional and answered my questions in a very professional manner and helped me feel at ease throughout the whole filing process.

Never had to wait, prompt, courteous, attentive. No increase in rates or billing errors. Wonderful app, ready to go in minutes. Claims adjuster came to home, arranged repair same day as well as rental. Not an excessive cost for great coverage. No hidden costs on my bill. Great discount for paying yearly. Great military discount. Great discount for good driving. Great website and English speaking customer service representatives. Great rates for multiple vehicles. Very easily translated policy. Very good customer service available via app 24/7. Great service and location discounts. No runaround when it comes to claims. Expedient and proficient service. Really nice people that seems to like hours job.

A year ago car accident happen, the company that Geico sent me to took 4 months to fix my car, picked it up and car was not fixed right. After calling the company back and getting a run around 'cause they don't have a mechanic on hand at that shop, was told to drive it for several months and everything would reset itself. Well in several months the car kept breaking down only to keep getting a run around. Now for 5 weeks they have had my car tied up again, I finally took it somewhere else and now I am being told by Geico that they can't prove that the problem car go back to original accident. So now for a total of 5 months out of the last 12 months and paying the premiums for the whole time, still car not fixed and can't drive it. But I have the person to do the work, AND KEEP GETTING THE RUN AROUND FROM MARK AND BRIAN... CAN SOMEONE HELP ME PLEASE?

The Geico claims process is fast and quite efficient. They take you step by step through the process. The 800-number begins the very efficient process. Like most other insurance companies, there are a number of options to choose from, when establishing the policy. I did quite a bit of checking when I started with them, and their prices could not be best, regardless of options chosen. I did a lot of price comparisons and Geico was tops on this list. I also continued to check every year or two to see if I could get a better choice. Very good customer service... fast and efficient. The GEICO employees were very professional in their approach, and showed genuine care and concern to make sure that all if my issues were addressed.

Needed roadside assistance, called towing company directly. They gave me a receipt asked who my carrier was and when I said Geico they suggested I call customer service. I called, was told I get 100% reimbursement so I faxed receipt to them. The next day I called to make sure it was received, the customer service rep. got my fax, processed it while we were on the phone and sent it out in that days mail. I received my check two days later! I was told to call Geico directly next time and they will send out service provider and no out of pocket for me!! Great service.

Everything is done in a very stress-free manner. They involve themselves into fixing your requests and makes it happen really easy. For all of the times I have had any type of issues I haven't had any type of complications to fix it. I am very much glad to have them. Whenever I find myself worried about any money issue I find out that I am fully covered. The rates and the range of protection that they make me feel is a must have. I cannot thank them more.

Never had any claims experience, but the prices with them were good and the experience with them was pretty good. The customer service was great. They offer full coverage, liability coverage, state minimum coverage, and probably whatever else is needed. I only contacted them once to ask a few random questions and they answered my questions for me.

I was in an accident and everything went through quickly and easily. I was in so much pain, and this made it a lot easier, as I didn't have to worry about something else. It covered me when I got in the accident - I got so much money I could buy a car plus a lot else! I would definitely recommend it. It is a little expensive, but it is worth it in the end. With the money I received after my accident, I've been able to live a comfortable life thanks to my coverage. It is a bit on the pricey side, but it's worth it. Trust me. The people who work there are friendly, polite, and knowledgeable. They were able to help me right away and treated me like a friend, not a customer.

It's easy to submit a claim via email or phone. It will be handled with care and speed keeping in mind the customer needs. Easy review and helpful steps to make your claim understood to you. Many ways to choose coverage. Adding road assistance is cheap and easy too. The a la carte feature lets you be in control of your coverage and in your price range. Easy to understand. Meets state minimums and will relieve the stress of not having insurance. Now their rates do tend to go up over time thus, like me you will switch companies but would not mind going back to them one day. They are quick to respond to questions or problems in a timely manner. Always polite and no problems are too small. You are a priority with this company. There are a variety of ways to contact them so never out of reach.

I have been with Geico for well over 8 years and have never had to use their services before. I hit a deer about 2 wks ago and first of all on star was to my rescue not Geico. I was sold extra service to my policy and I trusted them so I did get them. When I hit the deer it was in a different town and they would not tow my car to where I lived and I was told that I also had to get my car fixed there in that town. I had to go get my car myself at half way point, and then I towed it to my house and the back bumper was damaged. They said that it's a preexisting damage I would have to file another claim. They said that I had to file another claim because it wasn't part of me hitting a deer which if I had not hit the deer this would of never happened and I was sent a letter and it said that they don't have to get parts that are the best. They can pay for cheaper parts.

I have never filed a claim with their company. I have with my past auto insurance company, Progressive which was handled poorly. Their coverage options are good. I took full coverage on my vehicle. I wanted to make sure that my car is fully protected in case of theft, fire accident etc. Their prices also are fair and fits my needs. It something that you must have by law so I consider it a necessity to avoid any issues with the law if something unexpected happen. Their customer service has been very good. I had a issue with a charge on my account that should not been. The representative who help me fix the error was pleasant and very professional even made jokes.

Quick response for claims. Have their own auto repair shops which makes inspection easy. Also provides a competitive rate for deductibles. Overall a good experience. Coverage is similar to other leading companies. Covers towing but sometimes tries to work with local companies which are not good. So coverage always doesn't mean everything. Gives a good value unless you have two different cars in two different address. I got a lower rate from someone else and later they matched the price which made me loyal to them. Someone tries to work with whenever I call. Sometimes holds are too long though. It is tough to hold for that long. They should have a reliable call back system.

It's very easy to place a claim and they handle everything. They called the tow company and made it really easy to take my car. They also provided a rental for a good amount of time. They have a wide range of coverage options depending on how much you want to pay. You can pick a higher or lower deductible to help with your premium. It's not extremely expensive but we also have the coverage we need but not necessarily extras. They make it so easy to use it adds value. They were easy to talk to on the phone and they handled everything. They helped me with the questions that I had and got me a rental. They were friendly and nice.

They contacted us daily until resolved. Within 15 minutes of my wife's accident they had arranged to handle all medical issues, had the car towed, and contacted the ambulance company. The same person handled the claim, even contacting us on weekends if there were updates. They paid for the ambulance, hospital, follow-up doctor visits. They even paid for my wife to get new glasses and the loss of my spare glasses that I had stored in the vehicle. After my wife's accident, they gave us above fair value for the car (it was 12 years old), worked with the car dealership to get us a loaner and then a new vehicle, handled obtaining title and coverage for the new car. It never cost us anything - they paid everything. The agent assigned to us not only contacts us three times the day of the accident and followed up daily for the next two weeks, but also gave us her cell number in case we needed her. When we called, she answered.

I have not had to use the claim process so I cannot really give an accurate rating. If it is as easy as the enrollment process then I am sure I will be happy. Coverage is what I need legally at the lowest price. That is my priority right now. I have heard good things about Geico so sure I will be good. I don't have much to compare to at the moment. I have heard good things about Geico which is why I choose it. So far I can't say much else. I called after receiving my quote. The representative was friendly and helpful. I hope that will be the experience the life of my policy.

I was side swiped on my way to work on November 14. The other car is at fault. A week later after not hearing from them and after being told 24/48 hours for a return call after filing a claim which I never got!! I called them today and this is how ridiculous they are!! Geico is telling me I am not at fault, but I have to pay my deductible so they can fix my car at THEIR collision place, then THEY can go after the other insurance to have them pay for my damages!! Why should I pay anything if I am not at fault!! The other party has to pay for my ded and fix my car!! GEICO is fast to take your payment and when you need them, they aren't educated enough to help! Or are trained to push back then they tell me, If I don't pay my ded, then I have to go after the other insurance to get reimbursed!! Then WTH do I have insurance for!!? SMH!! Yes!! You get what you pay for!! Geico sucks!!!

I have had this insurance for a year and a half and have not had to any claims since I have had this insurance. It has great coverage options. I have had other insurance providers try to sell me insurance, but when they see what great coverage I have and the price I pay, they know they can't offer me anything better than what I have. The value is incredible! I have fantastic coverage, including roadside assistance and rental car if needed and the price is much less (a couple hundred dollars every six months) than what I was paying for the same coverage with a different carrier.

Never had a wreck so I'm not sure about the claims but the insurance company seems to be a good company. It goes down every 6 months that I don't have an accident. I assume the coverage is fairly decent. I have a 500 dollar co-pay, which isn't bad. I assume if I do have a wreck that my coverage will be good. I personally feel that the insurance is a little too pricey especially for middle class people. I only have liability but it's almost 100 dollars. Every time I have a problem with my bill the customer service is very nice. They always answer all of my questions and make sure that I am highly satisfied.

Last filed a claim years ago - can't remember. When it comes to insurance that's usually a good thing. No memory is a good memory with insurance claims. Full, insightful and informative coverage that we've been truly happy with. Covers all the basic needs and some areas we weren't even aware of or would have thought of on our own. Our cost recently raised, and while I was able to speak to a representative and get our costs down - they didn't go back to where they were before the rate hike. We got cheaper quotes and still might make a switch.

It's very easy to process a claim. Agents are patient and help you every step of the way. They take care of you and make you feel like you're their number one priority. You can get the coverage you need at an affordable price. Your car insurance can cover liability or full coverage and the savings are great. I can't complain with the money I save on car insurance. It's affordable and fits within my budget. They work with you and help you to make payments within your schedule. The customer service is superb. I never have a complaint because reps are friendly and break down everything so I can understand. Haven't met a rude representative yet. I've been with them for years.

I am a previous Geico customer of 7 years, without any accidents, and a perfect driving record. My first accident was hitting a pothole in the freeway in the middle of the night, causing some major rear end damage. Geico told me it was a DOT issue, and they would not cover it. After 3 months of going back and forth, I dropped Geico and left the car as a repossession.

Geico has been my car insurance company for more than 16 years and all of a sudden they decided to raise my rates $40 a month for no reason at all! I never had an accident or anything in my record for them to raise my rates out of the blue. I called them 3 separates times hoping it would get resolved but instead they made up some excuse about my position changing at work? I have never changed my position, or at least for the past 21 years. The last person said that I was "lucky" to be getting a discount for being something I am not and also lucky because I don't need to pay back pay for the "great deal" I was getting for years. This is so outrageous that I prefer to pay the same or more and move to another company. I feel very disrespected. I hope this message will get to as many people as it can to open their eyes to the horrible, unfair and dishonest treatment Geico gives its most loyal customers.

On 06/27/2015, our 2007 Pontiac Vibe was involved in a car accident where my husband sustained injuries... Geico sent an adjuster to our home where he says our $21,000.00 dollars 2007 Pontiac Vibe, was totaled at the Claim Check Amount of $5,502.69... This amount was given to a lien holder instead... We had to get a lawyer to receive any payout from Geico.

Got rearended in our truck, we called and asked a question. Next month our insurance goes up. For uninsured motorists, which we already had. Both vehicles had insurance. You can't call easily and asked questions.

Having a comprehensive insurance supposed to make me feel my car is protected from vandalism as what GEICO promised to do in my policy. In good faith, I've trusted them until my recent vandalism claim a month ago. Claim taken, legitimized, reviewed, confirmed, acknowledged by a GEICO adjuster as I had brought my vehicle in for inspection and was advised to go to any body shop of my choice. Did exactly what they've advised me and the inconsistency occurred at the body repair shop I picked. Part of my initial claim was my car key that has been compromised and needed a replacement.

I hit a deer on Oct 17 in my rural community at 8:06 am taking my kids to school. I did all the right things including renewing my policy at 7:59 am before I left my home. It is now November 15th and my car is still at the repair shop. I have given 2 sworn statements and addition my neighbor who was outside with her dogs saw the entire incident and gave them a statement as well. The insurance company has tried several time to get me to veer from what happened so they don't have to cover my vehicle which only has 2,900$ in damage. I am a single mom with 3 children one who is disabled. I work full time and have had to miss now 3 days of work to deal with adjusters and investigators. My car has just been sitting at the repair shop racking up a storage fee that I am responsible for apparently.

GEICO threatened my wife with cancelling her policy on 6 cars because of a suspension of a license in a state she didn't own. Even though GEICO had her official driver's license from a different state, they repeatedly sent her threatening emails and letters that her license had been suspended (from a state she doesn't live in) and then, when we called GEICO, they accused her of lying, treated her as a criminal, cancelled the automatic payment but then kept the insurance going even though THEY cancelled the policy. They're absolutely crooks - never again. But, on a more positive note, this forced us to shop around for decent insurance - which we found. 30% less in premiums with MORE coverage! Goodbye GEICO - false advertising only goes so far.

I have been a customer of GEICO for roughly seven years. I've never filed a claim, I made all my payments on time, and in full. Recently they refused to renew my policy altogether because one of my trucks is a flat bed (which they knew all along) and one truck I use to pick up trash in (which they knew all along). I'm very displeased with this company after being a loyal customer for years. Just wondering if anyone else has had this issue and what I can do to dispute it?

I was involved in an accident which a Geico client made a U-turn from a right turn only lane (received a ticket from police) and now adjuster is putting liability on me for not yielding? Worst insurance company ever. No customer service. Paid to lie and cheat people already in a bad situation. Adjusters don't care about facts. These days you must have your dash cam on at all times. We will have our day in court.

My daughter's car was totaled Oct 7 in an accident that was 100% the other driver's fault. (Her car is on our insurance policy because she lives with us & commutes to college.) The other driver was insured through Geico. It took almost two weeks for Geico to determine that the car was totaled, during which time my daughter had to borrow various cars from friends & family to get to school & work. When Geico finally got her a rental vehicle, the rental company called her one week later to say the term was expired & they needed the car back. We called Geico, who said they had "just issued a renewal that morning" so not to worry. Monday morning, the car rental agency contacted her again to ask where the car was.

I was in an accident 10 28 2016. Everybody was OKAY. She was at fault so her insurance will pay for my car. Haha two weeks later they are just starting the process of actually paying me to have my car fixed. First it took them three days to call me then it took him two days to look at my car. When the guy didn't look at my car, did not print a check, did not even submit it for over a week because I had to call them.

I am very dissatisfied with the service received as a result of this automobile incident. On the morning of 09/30/2016 at 09:30 am, your insurer ran into my 2015 Chevrolet Impala. North Charleston Police unit responded to this incident. At the conclusion, your insurer was found at fault and cited for this incident and received my court date of 10/25/2016.

I am not a Geico customer. I was involved with an accident with GEICO. One of GEICO adjuster told me they will pay for the car seat as long as I have concern about it. Because they are GEICO they are nice. It is not required by the law. Blah, Blah, Blah. Just send them the receipt. They will pay. Sounds great right? So I happily buy a new car seat and throw away the old one, then send receipt, did not hear anything from GEICO for 2 weeks, then I send a message to ask. GEICO finally called, and ask for picture to show the damage. WTF?!! This is not the first time they do this to me. They did not disclose about if I use their bodyshop, they will not pay for value lost. They promise to pay times I spend on the hospital visit then bait me to drop the medical claim. Stay away from GEICO.

Cheats, inadequate and thieves! Mind you I've had GEICO for over 17 years. This last few years they are getting on my nerves. They keep adding on rental coverage without permission and they change the miles to and from work on my policy without asking. I called a few months ago and removed my grand-daughter from my policy, only to see they slipped her back on, without telling me!!! Lastly, they would not come out and look at my vehicle when I had an accident. The person who hit me, lied about what happened, and both parties were using GEICO.

I am acting as a authorized rep for my 79 yr old parent. October 26, 2016 she was involved in an auto accident, which required 5 days of hospitalization. Geico reps have continuously failed to process claim. 13 months later we sit with an open insurance claim and service reps who refused to work diligently and pay claims to all providers. I receive monthly phone calls from allstate, the 2nd party's ins co. They have offered a settlement but we are at a standstill as geico reps are not capable of accomplishing a payment summary with a zero balance.

My major complaint is If you are going to add a driver to my policy or give a $1700 rate increase, you Better notify me in writing notifying me of the changes and when they will be in effect. I did not receive this until after I cancelled with Geico. The only thing I received was a cancellation letter for payment not received and I needed to pay a certain amount before being cancelled. I called and set up the payment since this amount was larger than I normally pay. I just thought I got behind, since I was in the hospital it could have been my oversight.

I received a six month renewal which had me paying almost twelve dollars extra each month from the previous contract. I called Geico and asked for an explanation because I felt that my car is now older, it has now been six months longer since a chargeable accident, it is now six months longer since a moving violation AND I asked for a veteran's discount.

Geico added MBI on 2 brand new Toyota. Shame on you Warren Buffet. Did you not learn your lesson from fake accounts with Wells Fargo? I was on the phone with Geico for both policies being transferred and Mechanical Breakdown was never discussed. I hope someday we can get a class action suit and sue Geico. I ** and demanded a refund which they did finally give me. Always check your policy with Geico.

In 2014 I was in a head on collision that was the other car's fault. A very serious accident. His insurance paid me the maximum of his policy $15,000 which did not even cover 1/3 of my medical expenses. I paid Geico extra for under-insured motorists coverage. The claims agent refused to pay the market value for my car and told me that if I didn't accept their offer they would tow the totaled car to my home and charge me for towing and storage. I was forced to settle for approximately $4000 less than its value. Then another Geico claims agent told me not to get an attorney because I would get the maximum claim amount of $85,000 because it was such a bad accident.

A woman ran a red light, one car almost hit her and I did. I had two witnesses one who called 911. The woman said she "just didn't quite make it through the light". The witnesses say she did not even look up. The adjuster said I should have waited for her. Huh? What rule book is she reading from anyway. Very bad Co. to do business with. Scammers and Thieves!! Tell all your friends to drop them.

It took the Adjuster, Justin **, 3 days to get to me. Then it appeared he believed he work with the shop not me, the customer. That being said he does not listen to what the shop says either regarding work they need do to repair a car completely. In addition, though he returns to the shop he never looks at the work being done. Cynthia **, his supervisor seems to be a bit better than Justin. Had she been the adjuster my car would have had better care, with more input from me. She also communicates where Justin thinks he and the shop can do whatever they like, with no input from me. He seems to override any choice Cynthia makes.

Geico raised my rates 34% and I've NEVER filed a claim in 15 yrs. They're trying to tell me that the data from the DOT and NHTSA show that Duluth, GA has more accidents and a higher cost of living than Buckhead (Atlanta, GA). When I asked if they're required or willing to share the data that they're using to justify that rate increase (that occurred because I moved from Atlanta, GA to Duluth, GA), they said they aren't required and don't share that information. It looks like there was also a requirement by congress for NHTSA to update how they sample in 2015, and I'm curious if there is something wrong with their software.

We have been Geico customers for years. Recently, we had a tree fall on our van. We took advantage of Geico's "Auto Repair XPress" advertised service. Closest 'center' was Key Collision in Salem, NH. Long story short, they repaired the tree damage, however, they damaged the car in the shop -- scratching both doors and staining the interior - first with oil, then with water damage. Geico did not, as promised, "conduct a pre-delivery review of your vehicle before you are notified that it is ready to be returned to you." nor did they provide "Satisfaction with a timely repair that is backed by a written lifetime guarantee that will be provided when you take delivery of your repaired vehicle." Instead, I went to pick up the car and there was no Geico rep there, and I was the one to point out that the car was damaged.

I put a quote in the system for my van. 3 individuals I talked to asked for updated information and I gave it to them, however when I received the quote, the information had not been changed. So then I proceed to speak to a 4th person who is a supervisor because I don't have time to repeat myself. She proceeds to tell me that my vehicle is a commercial vehicle. I stated that I no longer use this vehicle for commercial work, that I work for WC Smith full-time. I told her that I did not state that his vehicle was commercial, but she proceeded to actually call me a liar. I called another insurance company and was told due to the make of my truck that it is deemed a commercial vehicle. I think this is a bunch of bull but at least I understand now. Don't assume that I know the rules and regulations of this type truck, but also don't call me the customer a liar. Allstate sucks, but Geico you are worse. Next time don't assume!

I was recently involved in an accident where I was tail-ended by a GEICO customer. I believe he was texting when he hit me from behind and pushed me into the car in front of me. Both of us were stopped. The posted speed limit was 55 MPH. I found GEICO to be very nonresponsive and difficult to deal with on my vehicle repairs. They were slow to react and argued about the diminished value and repairs to my 2016 vehicle. They refused to pay for an alignment, offered a fraction of the lost value of my car, and left me with over $300 in expenses not to mention my time investment and frustration. I strongly recommend to my friends and family not to trust GEICO with my property based on my experience. I am being forced to file suit against the insured for damages in an attempt to be made whole. I would be furious if my insurer allowed me to be sued, it should not be this difficult.

September 29, 2016 I was hit by an insured driver of Geico. The driver indicated she was leaving the gas pump when she hit the front right side of my car bending the wheel to the point I had to call a tow truck. As we began exchanging information, I noticed she did not have her DL or proof of insurance but handed me a piece of paper with a name, #, and Progressive as the insurance provider. When I asked for her DL # she said she didn't know it and told me I could contact Progressive provide them with her license plate information to file the claim. Feeling uncertain about the situation I contacted the police. By the time they arrived, so had left the scene. The police officer evaluated the accident, ran her tags, and told me the car was insured with Geico. The driver had provided me with a false name, phone number, and insurance company. The officer completed the incident report and classified it as a hit and run.

I have had Geico auto insurance for 7 yrs. I recently moved from San Diego to Las Vegas (where there's less traffic and I barely drive). I expected my policy to cost less and instead it more than doubled!! From $80 a month to $215. Now I don't care about accident rates etc. This amount is completely insane and they should be ashamed of themselves for trying to charge consumers this amount. I'm curious what their CEOs make. I advised them that I would be transferring ALL my insurance (Allstate only charged me $135 for same coverage). Geico = Greedy B (fill in the blank).

The customer service department over the phone is 100 times better than with an actual representative. If you pay your premiums they are elated but if you have a claim they will make you feel like a CRIMINAL. They are rude, uninformed, under trained from the regional managers to the small claims adjuster. They train their adjusters to DENY any claim that you have. The call service representatives do NOT thoroughly explain coverage or options. The only good experience is roadside assistance and your rental car coverage.

My husband and I have had Geico auto insurance for almost a year, through their military department. Yesterday morning we awoke to a loud crash from outside our house. Someone had run into our company truck, pushing it into our front yard. After exchanging insurance information with the person, we pulled the footage of the accident from our security cameras. The person that hit our truck was going backwards at a very fast speed, apparently trying to run over a bicyclist he was having an altercation with.

I purchased my policy with Geico in June 2016. After speaking with the sales rep and advising that I needed full coverage because I had a lien holder, the sales rep gave me a quote that I thought was overpriced so I advised him that I was going to keep looking. He then asked me to hold to see if there were any other discounts he could apply. When he returned he gave me a quote that I better agreed with and told me he was providing me with everything that the state of SC required. So I thought I was good to go until hurricane Matthew came through my car became flooded due to all the rain and flooding in my neighborhood.

Geico will only take your money but will never help you when you submit a claim. A horrible company and no wonder they are so cheap. You get what you paid for. After five years of no accidents, I decided to leave them after I submitted a claim for hitting a small object on the freeway.

I had been with Geico for 19 years and found out that they were overcharging my premiums. I switched insurance companies on 21 September 2016 and to date they have not refunded my premiums of $970.70. This after I had to stay on their case to get them to refund a 16,000.00 overpayment on my insurance premiums.

In 2014 my brother had insurance with GEICO and put me on as a driver. He got cancer and was bedfast and after he passed away they took the last payment thru his account. I had to close his bank account and now I called them and they said I had to pay my brother’s account before they put me on so I hung up. He called me back and said it was taken care of but thought about and canceled but it went thru my bank account and they want refund until last of the month. What a company. Don’t anyone to go thru when you lose a family member.

I called to get a quote to see how much it would be to add a driver to our policy. The person didn't have their license yet and I was weighing out whether they should get their own policy or we do the family. Geico without warning added her to the policy and basically raised our premium when it was just an inquiry. I did not want her added to the policy at least not at that moment. I am leaving Geico and never looking back. They are very scandalous and frustrating to do business with.

I called Geico to get my Insurance information so I could get my stickers for my cars, they informed me that they cancelled my insurance because they couldn't verify my spouse's information. Well I'm a Widow. I'm so upset right now. They draft my checking account every month to get their money but they don't have the decency to inform me my insurance was cancelled. Hate Geico, never again I will insure with this horrible company. Bad Bad!

I paid my insurance. But when someone hits me on the highway, they act like I don't have insurance. I had to go to the doctor for my injuries and they didn't want to pay for it even though I had medical coverage added. I had to call my lawyer to get them to pay the doctors. Will never tell anyone to get insurance with GEICO. They are horrible.