GEICO Reviews

I spoke with Katie a supposed manager who was rude, unprofessional and an emotional wreck. She is a woman that is too emotional to do her job. Wouldn't answer my questions on my policies and gave contradicting information. Geico is a shady Ponzi Scheme, not an insurance company. They keep raising my insurance premier every 6 months even though I have not been in any accidents and my car keeps getting older.

I did have an accident about 4 years ago. It was a hit and run. My car was totaled. The representative, always pleasant and helpful, came to my workplace to obtain the title so I would not be inconvenienced.

Geico advertises home insurance but it subcontracts Homesite for its home coverage. I had a leaky washing machine resulting in a flood in the basement and subsequent mold. The total cost of repairs and remediation was about 22,000 after my deductible (2500) and Homesite paid about $6000. Despite failing to fully insure my home the premiums are high: I paid $2400 last year for coverage.

Do not support GEICO. They are the worst auto insurance provider in the industry. I filed a vandalism claim and i was treated like the criminal. I submitted phone records, police report, previous pictures of my vehicle as instructed. I took my vehicle for inspection at Service King and was told I could now take my vehicle to repair facility of my choice. I dropped my vehicle off at Sewell Collision and was given a rental and told my vehicle would be complete in 8 days. Enterprise later contacted me stating GEICO refused to pay rental and repair bills. I contacted my adjuster Kathryn ** and was unsuccessful at getting rapid response. She is very unprofessional and interrogated me like a criminal after I followed every request she asked of me. DO NOT SUPPORT GEICO.

Called, set up an appointment with one of GEICO's sponsored repair shops, it was fixed perfectly, and got it back quickly... No questions asked. You cannot go wrong in any way choosing GEICO. I have had insurance through them for 45 years. Put cars on and taken them off easy as pie. I have had two claims when my three first started driving under the ages of 18. They have reduced my rates annually as I avoid accidents, they did not raise my rates after a few kid claims, and they are efficient and their website is absolutely easy to use and understandable.

I will give GEICO this much - when compared to other auto insurance carriers, they had some of the cheapest rates. That being said, there unfortunately was an incident that occurred in December that left me less than pleased with their services. Onus truly is on you to double and triple check your policy because the agent that I originally spoke to over the phone when I originally switched my policy to GEICO assured me that I was properly covered and matched to what I had with my previous carrier. It may have been due to the age of my vehicle (8 years) that this somehow got skipped over but collision was not included on my policy. No biggie except the unimaginable occurred and my vehicle was involved in a hit and run, with the other driver being at fault.

I used GEICO's breakdown insurance that came with my Auto insurance package a couple of times. They were able to replace my clutch and AC for only a co-pay. It was a straightforward process and it saved me a bunch of money. They are responsive and helpful. They have been the best price I can find for Auto insurance and I have always been treated with respect. Great reputable company for a great price.

Took three different representatives to actually be helpful and do their job. First woman complained about Christmas shopping which I never asked about, was just trying to make a claim. Second woman refused to help or answer any questions and basically told me to do everything with dealing with other insurance companies. What's the point of having customer service if you don't help them??? They never contacted me for other information and then blamed me later. These people just don't ** care.

It was as quick and painless as possible. My car was back up and running in just a few days... Good as new. They are great. No problems. I can choose what I want covered. They are very good at what they do.

A simple phone call got the process rolling. The rep also verified that the window replacement would take place in my own garage --- the repair co. came straight to my home, no deductible, short wait, and it was fully covered. The repairman also advised me of some water damage UNDER the roof, where the window meets the frame of the car. Prepared the surface & Applied a sealing compound without charge. A-1 service. All I have to do is make a phone call, no downtime trying to file online, although that is available. It has given us exemplary service, one on one. I am 75. I do NOT like to use the internet for SERVICE for anything, including insurance. The reps are knowledgeable, courteous, and assure me of solutions. The rates are fair, and the company has a history of high integrity.

My car was hit on December 24, 2016. Contacted Geico and they sent me to Enterprise for a rental which is part of my policy. The branch manager Michael was horrible at Enterprise resulting in me leaving without a car. I relay the information to Geico. They explain to me I CAN NOT GET A CAR UNTIL MONDAY BECAUSE IT'S A HOLIDAY. Monday comes no cars are in. I didn't get a car until Monday evening about 7 pm. Geico doesn't have a plan B in case emergencies happen on or around holidays. I pay 152.00 monthly and this is absurd and thoughtless and extremely unprofessional.

I'm in the VW LAWSUIT. I believe I'm getting 5,000$ but that won't cut it. I lost my car due to an accident but fall in time frame. My Vehicle was estimated at 16,000$ but due to the all this happening I only received 11,000$. The lawsuit was known I been fighting with GEICO to get my fair share. They seen it as "oh your car depreciated due to the lawsuit" and I was screwed. In Nevada if the damage is 60% or less they fix your car. They purposely went under the 60% otherwise I would have had my car fixed. It was just 3,000-4,000$ more if they would have done the right thing and paid the blue book at 70,000 miles. My car would have been fixed and I would been able to turn it in for full value of 15-16,000$. I did NOT have a car for months. I was not able to obtain a job because I had no car. It caused stress and every time I talked to GEICO they gave it no thought. They had instant replies in hour or two.

After being a policy holder for over 3 yrs. My bank acct has closed and Geico was not able to auto debit my policy. My policy canceled on 12-26-16. Today I called and the California insurance agent took a payment for 113 in order to reinstate the policy. After the transaction was completed he stated that I need to pay the full amount of 1068 or they cannot issued a policy. I asked "the only reason I paid is because you stated you will reinstate the policy. A monthly debit of 146 per month. The same manner it's been for the past 3 years."

Because there is no brick and mortar store, GEICO is able to give good rates. Plus if you've been with them for several years, you get accident forgiveness. Sometimes, their call center isn't always the best to communicate - different people; different information. Last year, I needed a form to sign for uninsured motorists. It took several phone saying they had sent the form, and I finally got ONE form in the mail. Don't know who is in charge of sending out forms, but it doesn't work well. However, receiving their bills in the mail, is NO problem - go figure!

The best way to test an insurance company is when you need to file a claim with them. Will they stand by you in the time of need to cover your claim or run like a chicken? We have GEICO for many years for our Auto insurance and GEICO always processed our claims on time and with our satisfaction. They are very professional and always goes above and beyond to process our claims. My wife recently had an accident with another driver who had Allstate auto policy. It was determined that both drivers were equally responsible. GEICO covered 50 percent for both drivers while Allstate denied the claim. This is what Allstate does - runs when they need to pay! On the other hand, GEICO always treated us with respect and paid claims when they had to. They are a responsible company and always gives me and family reasonable rates for the excellent service that they provide.

I filed a claim on an 1995 car. It was close to being a total but they worked with me on it and my car fixed. Like many companies you have to get the automated phone answering system which is a pain. They have a product I can afford and decent service once you get through to a human.

I had a broken windshield 10 years ago. Geico paid for the replacement with no copayment. Now they claim I need to pay $200.00 copay for a recent broken windshield and they never had free windshield replacement. I believe in being honest with the customers. Make sure you understand what exactly is covered.

I have been a long-term auto and home insurance customer with Geico. Despite the fact that I had no claims, I was constantly hit with continuous and dramatic $ increases in both the home and auto insurance rates. The customer service agents were unhelpful and un-empathetic too.

In November 2015, I was involved in a motor vehicle accident resulting in my car being totaled. It was towed to a tow yard and my claim's adjuster was in contact with me right away. Within a couple of weeks, the towing company contacted me and was prepared to release my vehicle but needed verification from Geico to release it. We spoke to our claims adjuster, Kayla **, and was told that Geico would handle everything and we didn't need to worry about it. We assumed this meant Geico would handle everything and we didn't need to worry about it. That was all we heard about it... all other correspondence dealt with the actual accident and not the vehicle.

I approved an amount for my flood insurance and the wrong amount was taken out. I call at night when I had time and one women who stated she was a supervisor was the most incompetent person I ever did business with. Her only solution was that you would have to call back tomorrow. I expect my issue to be taken care of no matter what time I call.

My wife had an accident, and although it was her fault, GEICO walked us through the whole process and made it easier than we had imagined it could be. They dealt with the other party and handled all the payouts for us and them in a very timely manner. Very fair and very little rise in our rates as well. We have never had a problem with the automatic debit, we reassess our insurance needs annually and GEICO is always the best rate (even with the cut-rate places you see on TV). They are very good about getting proof of insurance cards and information to us whenever we ask. Claims process very easy and fast. GEICO has always been responsive, always there when we need them.

My 2015 Jeep Renegade was stolen last Friday the 16th of Dec. 2016. I was heading off to a customer to clean her home and noticed I left the vacuum on the porch. Key in ignition, I got up to the steps approx. 100ft away and turned to see and hear my car peeling out of the driveway. I called police and Geico within 15 min. I live in St Louis MO and shocked that my adjuster was in another state. So she gives me a detailed list of all the things I needed to do like go to police and get a report, fill out a 4 page questionnaire and just did the same one over the phone with her, So that was done 2 times. Since when do I go do all this running to get a report? That's their job. But the report was not available for 10 days and she did not know? But that happens when you get the lazy ones.

It was easy to file a claim and the claims representative were extremely helpful. They worked diligently to ensure the best outcome for me. There were no less than five different departments who got involved in my claim. I was so impressed with their determination to settle this claim to my favor. I was involve in an incident wherein I had stopped at a stop sign and proceeded ahead because I saw nothing coming on either side of my vehicle... as I crossed not a cross walk my car was suddenly propelled by a huge thud. I managed to steer my car and gain control landing onto of someone front lawn. I had no idea what hit me and after gathering my thoughts I went in search as to what happened. It seems a car had been speeding down a side street and hugging the left side of the road and crashed into my right rear tire... it was really odd.

Christmas ruined. I recently opened a policy with Geico online. I agreed to a payment of $203.00. I found out the following day that the complete policy payment had drafted from my account. This put me in the negative and has of now created $216.00 in overdraft fees. Never open a policy online!!!

I have moved from different state to MA and reviewed my Auto policy. I was told that I need to pay $218 if I pay monthly or If I am paying in the full I will receive the discount of $30 and I need to pay Only $188. I enquired the same with the customer service multiple times and I received the same answer. To my surprise, after paying $188, I am seeing $30 as pending. I called the customer service to check but I am not receiving any proper answer. They are very adamant and not ready to listen whatever I say. They are saying that I need to pay the amount. My advice is never go to GEICO for policy. There are may other insurance people providing good insurance. Don't lose your hard earned money.

I was rear-ended on Gandy Blvd early this year. Waited an hour. Cops never showed up and I still had to get to work. I initiated a claim as I finished driving to work. By the time I pulled into my parking lot 20 minutes later, the agent I spoke with eased my mind, had appointments set, and followed through. Great customer service. The repairs look great from the outside, however, months later when I had to use my spare tire after a flat, I realized the well in the trunk for the spare is still badly dented. I blame the repair shop for the unrepaired wheel well, not the insurance company. They were great this time. I realize the agents make all the difference and by going to their recommended shop I wasn't charged out of pocket, though, obviously, the repairs weren't up to par.

Geico is the worst insurance company I have ever dealt with. They lowballed the value of my totalled car so I took a loss on it. They took forever to get back to me. Didn't return my calls or email. I've since spoken with others who've had the same experience with Geico. They clearly spend their money (our money, really that we pay in premiums) on advertising and as little as possible on claims. It turns my stomach to see their advertising everywhere I look - in the air, on buses, tv. It’s disgusting. DO NOT BUY GEICO INSURANCE! If you have a claim, you'll regret it.

They handled everything in a timely manner. For years Geico has promoted bundling to get a lower cost and every time I have asked for their assistance with this they have blown me off.

I am very unhappy with Geico. I switched back to their auto policy and after 6 months of being with them, they jacked the rates up for no reason. I have perfect driving record for 15 years. I even increased my deductibles before this happened and took off some coverages. If anything, my rates should have went down. I plan on switching companies real soon. I will not go back next time.

I was pretty happy with their coverage options. Enough for me to choose from that helped me make a good decision on what was best for me. Good prices especially for my husband. He barely got his license at age 21 so getting insurance at other companies was super expensive. Since I was the main driver, they were nice enough to give us a great discount for my safe driving record since I had my license since I was 14. Up until the last time I had contacted them, customer service had always been great. Emails were responded to within 2 business days but usually after 1 day. Any calls were answered within a few minutes. The last contact with them was horrible and actually made me change companies.

I had bad customer service, our agent was never in the office or called us back when we needed to talk to them. So we cancelled our insurance and went to another. The coverage was great, the price was good too. Make sure to go through everything with your agent and see everything you are covered and NOT covered because getting the rental car coverage for a bit extra can save you in the long run. You get a good value for what you pay for, with the insurance and everyone decides what they need and don't need, so prices do vary. But overall it's a good deal. I was happy. Our agent was never around, we would call and we wouldn't get phone calls in return. We would stop by the office and it would be closed in the middle of the day! They were never there! We would have to hunt them down! We finally gave up and just cancelled.

I do not have to concern myself if I am on time with payment or having to call into the company speaking to different Representatives about the same thing. I think the coverage is good. You can feel pretty confident when on the road. Knowing you are being pretty much protected as well as others. That can give you some type of peace. It is very valuable. I think a lot of companies do not offer as much. But this company does and you can feel secure about the benefits that comes with the policy. The customer service is ok depending on who you get. For the most part they try to accommodate you. Some of the Reps will ask you the same thing ten different ways or have you on hold for long periods of time but not too often. I think it depends on what you are calling about. Other than that they are ok.

They come to the rescue when accidents occur. I was in one accident before, not very major, but I was in one. Geico helped saved me a lot of bucks for the time. Without them, I would probably have to spend a lot of money just to repair my vehicle. Customer service is very good. When I called them after my accident, had a little conversation and it went well.

Filed claim. Helped with repair shop loaner car all at no out of pocket expenses. Very happy with service. Also rate was not raised. I am a loyal customer for over 15 years. Also have homeowners ins. with them. Offers full or partial coverage different deductible to fit your needs. Offers road service glass repair thru automate where they come to your location. Easy payment plans: monthly, quarterly, or yearly. Can contact thru phone or online.

The representative was very helpful and knowledgeable. I didn't have to worry about anything or do any research. They gave me options for auto repair and thoroughly explained the process. I have the minimum coverage necessary to have my car but it is plenty for me. They have plenty of options for people wanting even better coverage. Geico has competitive rates for auto insurance. I shopped around before choosing a company and they were competitive but seemed to be the best value. I have always had the best customer service. There is always someone available to help 24/7. Online and by phone. They left me detailed voicemails when I couldn't be reached.

Although I have never had a claim processed by Geico, I'm sure it would be pretty quick and easy. As is everything else Geico offers such as the website, and the quote process. Geico offers plenty of numerous options for levels of coverage, from full insurance to basic liability. This will fit everyone's different needs based on car value, and everything else. After getting many quotes from many different insurance companies, Geico has and continues to have the lowest prices out of all others. Essentially, its the best value for my cheap crappy car.

Staff is helpful with answering questions, keeping customers updated on claims process, friendly manner of interacting, the website is easy to use. They offer different coverage options that can fit a variety of different customer needs. The explanations of options are relatively clear. Plans of varying prices are offered for customers. Most people don't like paying for insurance anyway, but the prices are reasonable compared to some other companies. The customer service representatives have always been friendly, personable, and helpful every time I've needed to call. Claims works in teams so it's easy to get help quickly.

I have had GEICO for over 10 Years, and throughout raising 3 teenage girls. They are fast and they educate consumers as they go. I have had at least 5 claims. They offer a full spectrum of coverage, but my favorite by far remains the no extra charge for kids with a learning permit until their license is issued. I was hit by a drunk driver and they did everything they could to help me. It means a great deal being able to get someone on the phone quickly when there has been an accident and they have never raised my rates, in spite of all 3 kids having a few accidents!

There when needed after I had an accident. Came to house and printed a check for me in my driveway and had my vehicle put on a flatbed truck and towed to the repair shop to begin fixing. Covered everything for me and made the same vehicle like new. The accident was not my fault and they make sure all the repairs for completely fixed and cut checks for everything that day on the spot. I have full coverage for everything - rental car accident cover personal coverage Towing and complete repair coverage and it's all at a reasonable price. The people that come out to the field were always reachable, helped assist me in the repairs to make sure they're doing right, and we didn't get ripped off. The customer service people every time I called I got an answer somebody and got the results I needed to get everything going and moving and put the accident behind me.

I had a claim and used their app. It was very quick and easy. I got a response very quickly and they processed my claim. I would recommend in the future. I was very satisfied. It covered my car with only a five hundred dollar deductible. You could choose from different types of coverage. It had more than enough options. It has made it so I don't have any stress over coverage and knowing if I had to file a claim it would be easy and thorough. I have no complaints or issues. After I used the app to file a claim someone was in touch quickly. They were easy to deal with and made it pretty stress free. It was very positive.

They will react immediately when you give any claim. They will claim the bill according to the situation based. Coverage of Geico is satisfied for the insurance. It will cover all major incidents that we want to cover like all situations like minor to major accidents. They will cover according to situation. It is so reasonable when we compare to any other insurance policy. I highly recommend this to all. Customer service is so satisfied for Geico auto policy. They will contact you and give whatever information you what with clear details.

When you want to claim this brand would service you very quickly. Processing is not difficult. Customer service can help you. Coverage all. You would love it. When you want or you don't understand about coverage. You can consult customer service. They will help you. It's very easy to contact them. Its value that I can trust this brand. Discount. Claim, quickly. Reputation company, innovation. Good service. Will never disappointed for this company. They pay attention their customers. See on ads. It appeal me to get this brand. I love this brand.

The processing was fast and efficient where I am satisfied to an extent. Geico auto insurance knows how to please their customers as the ads also prove that they like to be relatable. The options provided are efficient and convenient. I like that coverage I get is substantial and I appreciate the customer service as well. The value of Geico auto insurance is highly recommended. I'm happy with the service that I get from them and they're extremely courteous. The customer service I haven't used much but when I have they are patient with me. I am glad to be with this insurance company.

GEICO so far has been a great company. They offer low prices and online services which make it easy to do business with. Their coverage is excellent. They have great prices, great customer service, and easy to use online services. Have not had any problem at all. GEICO has been wonderful to work with. Very affordable prices, excellent customer service. We have not had a claim but I feel like they would do an excellent job at handling it with ease. Have really not had to use customer service except for when we first purchased the insurance but we have not had any problems. They keep us informed and up to date on all of the latest news that would be relevant to us.

Making a claim with GEICO is fast and they make it easy too. They are reliable and make claims less stressful. I love GEICO because of this. Their coverage is great. They provide the money to cover the cost of almost anything you need to get covered. This is why I choose GEICO. The value of GEICO is very good. They treat their customers with high regard. They live up to their standards. Customer service is beyond expectations. They are very friendly and very helpful. They treat you with high respect. I love their customer service.

I can vouch for the great customer service on other things such as changes in coverage. I know that you are able to file claims both online, over the phone, or on the application. My coverage has stayed consistent for the most part. It has always been very easy to change it when needed. There are a ton of levels of coverage to choose from. I do not think I pay a lot for very good coverage. I believe I get better value with GEICO than my previous insurance company. They also offer discounts for bundling. I have my auto and renters insurance bundled together. Geico's customer service has been great. I believe you can chat online as well which I find very convenient. I have had a positive experience each time I have had contact with customer service.

Only have filed one claim, but it was good. They were somewhat quick sending someone & following up. They did followed thru, they sent it to get repaired, and did provided us with a car rental to cover us as the car was fixed. They do provided different types of coverage. It just depends how much you're willing to spend. They are somewhat expensive but they do cover a lot if you're willing to pay for it. It's not the cheapest but they do offer good coverage and they are a well trusted company that has been around for years and from personal experience they do a good job with claims. Their customer service was perfect, from their call in claims, to their online web site, to the claims inspector, they all were very professional & well trained.

I've never had to deal with the claims process through GEICO, but with the ease at which everything else gets done (along with the good customer service and knowledgeable staff), I can imagine it would be an easy process to deal with. For what my husband and I need and can afford (very base coverage for cheap), GEICO provides us with the best amount of coverage for our money. Compared to other companies that I have looked at, GEICO provides my husband and I the most coverage within our budget. Our budget is extremely tight, so the fact that GEICO provides a good value for our money is very important. I have always had good customer service from GEICO. Every time I have sent an email, I have received a response within 2 hours. Along with that, when my husband and I got married and I needed to add him to our insurance, it was done the same day with no hassle.

Easy claim process and very helpful customer service people. No hassles and great service in all areas. Easy phone access, and very professional people to answer each and every question you may have. Coverage is the best. Everything is explained in total detail and you are afforded many options that will cover every potential problem that you may encounter. As far as value you can't find better coverage and a better rate. The price and the service is exceptional and every detail is explained upfront. Customer service is the best I have found anywhere. Each person is polite, professional and extremely helpful. They are quick to answer any and all questions you may have about every situation you may encounter.

Easy to start process. You start with simple description of what happened in process. After that, everything is processed fairly fast in timely manner. If there is something additional information needed, that will come quickly. It covers different types of situation which might happen in real world. There are different price points for situations which might happen in your life in future. It is on you to pick which option you want, or need. When you compare options from various sources of auto insurance industry there are a lot of options which could be included in all this options. Customer service representative are friendly. They are very professional in manners. Good English language is used so you don't need to spend a lot of time just trying to understand person from other side of wire.

We have had no claims with them. That's why I didn't understand increase in premiums. The reason I started shopping around for a better price. One of our vehicles is fully covered. The other just has necessary coverage required by the state. Our deductible is five hundred dollars. I guess the only value is peace of mind. The full coverage provides this. The other coverage provides only partial peace, and a constant reminder to be careful, especially with contents, since there is no coverage for theft. Customer service has been average. They are there when we call, you can go online, or call a 1-800 number to report any vehicle changes or accidents. They have been helpful when we switched vehicles.

I like that you can see what you are covered for online and there are a lot of different coverage options at a lot of different prices to have something for everyone. You can also make changes to the options online and it will show you a new payment schedule based on that change. I think that they are a great value because it is hard to find insurance that is cheaper and for the service that they provide for that premium it is a really good value. Every time I have needed to contact customer service they resolved the issue and I did not have any complaints about the person that I had spoken to.

On the two occasions in the 10 years we've had minor accidents the claims were handled timely and with full satisfaction. My premiums have only increased a very minimum amount and coverage has not decreased. I have full coverage which includes collision, comprehensive, major medical coverage for driver and all passengers. With a 500 dollar deductible, also car rental free towing and road service. The price to me is the lowest of all the companies I requested quotes from. I'm very satisfied with the customer service, rates and claims payment options. The customer service is exceptional compared to other insurance companies I've done business with, including Allstate, Progressive, State Farm, and several others. I am quite satisfied and would recommend Geico to all my family and friends.

The company appears to have many options for claims reports. From seeking quotes through several companies, I feel like Geico has offered me equal coverage at a lower rate, compared to their competitors. Prices for Geico have always shown to be the best for the coverage among their competitors in my experience. Their value has kept my business for years. After my rate had slowly climbed to $150 per month, I got a quote for $67 elsewhere, and called to cancel. Suddenly the rep said they had been just about to call me, as a new rule meant my rates were going to drop to $65... Sorry, but I don't believe that one bit, and I don't like being lied to.

I have used my auto insurance company for over 10 year now but, thankfully, I have never had to file a claim with them for anything. I have been lucky and have had no accidents of any kind for over fifteen years now. Like any other insurance company, the company I use has various options depending on the amount you wish to spend. I have a very low cost plan and it has been ideal for me. It is hard to judge the value of a plan that you have never had to use but I do not see where it would be a problem. I have a low cost plan and for me the value has been great. Of the few times I have needed to ask a question, I have always received a prompt and understandable answer from their customer service department and have been very happy with their helpful answers.

Friendly customer service, easy to report claim and problems handled efficiently. Was only without car for 2 days 'til I was able to get a rental car. I didn't experience any problems at all. Super easy to file this claim, no hassle, minimal wait times and talking with representative was a smooth experience. Comprehensive and uninsured motorist, also collision, minimal deductible, car was fixed timely, claim processed quickly, and insurance adjuster came out to assess damage, calls were handled promptly. Easy to pay premiums and will stay with this company. Friendly and competent customer service representatives, calls were handled in a timely manner, pleased with results, made my experience as stress free as possible.

Easy process. Everything can be done online. No need to contact a claims agent in person. Check sent within 2 weeks of claim made. Follow up communication is made from regional office. No increase in premium. I would recommend the roadside insurance. It is quick and works real well with everything from flat tires to jump starts. The wait times are low and the service trucks are usually from local repair shops. Geico is a great value. It is very affordable and reasonable payment schedules are available. It fits in nicely with a tight budget as the monthly amount doesn't change. Customer service is very easy. Simply log on to your policy and navigate the website to where you want to go. All functions are easily done from the website.

I have never made a claim but from what I hear it usually goes well. I am glad you can do everything online with Geico. They have a good website. They gave me the exact coverage I wanted at a price that was lower than everyone else and I did everything for my new policy and purchase online within a hour! I was able to do everything at home on my computer. No need to find an agent or sit in their office. The whole process of the quote and the purchase was simple. I have not interacted with customer service. I hope I dont have to because that would be a claim! But the website is easy to use for everything else

Easy to do a quick process to get done. Very straight to the point when dealing with about the car issues that I had. I did not have an issues with the process at all and was happy with them. I am very happy with what they are providing me. I don't have all the bells and whistles on my plan but it is enough to cover me and something I can afford with what my level of income is. For the value it is a very good one with what I am paying. People should look into Geico if they have not. They offer good coverage at a good rate. I am happy with them. They do a good job, they are polite and ask good questions. I have never felt uncomfortable when talking with anyone from the company at all.

Very simple. I completed in less than 10 minutes. It was recommended to me by a fellow friend of mine. I would highly suggest it. This brand allows for me to have safe driving perks, come to my assistance when I need my car jacked, and also alerts me when my bill is due. I'm happy. The value is great. I missed a payment of one of my Geico payments and I was penalized by my prices rising sky high. I wasn't pleased at all at the news. That's the only flaw that I came across in this area. Although I had that hiccup with my prices being raised, when I called to ask about why, even though I didn't like the verbal response, customer service was very respectful and told me what happened and why.

The only time I've had to file a claim was when we had a parking snafu while driving a rental car. The agent I spoke with was helpful, clear in her directions, cheerful and made me feel at ease (remember, I had just damaged a car that "wasn't mine", I was on edge!). Since then, I've recommended GEICO to at least 3 people. It was the least expensive on the market, we have full coverage and have always had really great experiences with customer service.

Fortunately I have not had to use any sort of claim service. I had a relative that had to file a claim with Geico and the process was described as painless and to the point. Competitive and affordable. Overall it was a few dollars more on paper than a few other providers but being backed by Geico is worth a couple of dollars to me and the features that you get wash away the difference. Customer service is unbeatable and the representatives are personable and you truly feel like family in dealings with Geico insurance. Overall I would recommend Geico to anyone who wants value in their insurance policy and peace of mind. Flawless customer service paired with to the point and easy to understand policy documents is a match made in heaven. Representatives are knowledgeable and you will only get facts and valuable guidance, not the run around or feeling that you are just a number.

They are honest and settle claims in a timely manner. I filed an auto claim with Geico last year, and it was processed in less than two weeks. They offer enough coverage for a reasonable and affordable rate. They offered some discounts which lowered my premiums, that's all what I want. They have better value for the money than any other auto insurance company. They don't always increase their rates like other companies. They are very helpful, they listen to you, and they try to answer all of your questions and try to solve any of your auto insurance problem.

We had damage to our van from a tire blowout, and they fixed it completely, and gave us a rental car, even through the extended time it took to get parts. We were pleased with the process. It seemed that our coverage, which was basic, was enough to cover all our damage. Everything was completely fixed, and we had no complaints. I think car insurance is way too expensive, and we paid way more than we should have to. But, it was the best deal we could find for our needs, at the time. The customer service was good. When we had damage to our car, they took care of everything for us.

I've never had to process a claim with Geico. One time I almost did but decided not to because I was concerned my policy would go up. A customer service rep suspected the same and advised me to not make file a claim. I have full coverage, I'm not sure about all the specifics but full coverage usually means the same thing across different insurance companies. It's valuable because it's illegal to drive without insurance, so it's nice that it's so affordable (unlike the case with health insurance). It also provides peace of mind, which is of course priceless. :) I had a customer service rep advise me to NOT file a claim because it may cause my policy to increase in price, or I may have been found partially responsible for damages. I thought that was nice of her.

Geico has been so easy to file claims with. They make it even easier with being able to file a claim online or through their mobile app. All it took for me was a quick phone call and they handled all the details. Geico has more coverage options than I would even need. They helped work with me to find the best coverage that I would need for my family at the lowest cost. Geico has added so much value to my family's life. I don't have to worry about huge bills if I get into an accident no matter who is at fault. Geico's customer service is one of the best I've ever experienced. They are quick to respond to questions and when I was looking to lower my bill, they looked through my policy to help find certain ways for me to save money.

I found Geico is way over priced than the others and am looking to switch insurance companies as soon as possible and recently searching new quotes. Customer service is fine. I have never had any issues in that department.

GEICO offers a variety of coverage options to fit your budget, whether you want complete coverage with all the bells & whistles or just basics. GEICO offers very competitive rates. Compared online to 4 offer major carriers and were the lowest price for the same insurance coverage. I feel confident that my money will be well spent if and when I need to file a potential claim. Received initial quote online very easily. I chose to actually place the policy over the phone because I felt more comfortable with a "real" person helping me. They were quick, efficient and professional. Great experience.

Filing claims with Geico is extremely easy. The process is straightforward and very simple. There are people there to help you if you get confused. Overall, I would recommend Geico to anyone! Geico has wonderful coverage. Unlike other insurance companies, Geico actually covers what it says it will. This makes my life much easier when something happens and I need sufficient coverage. Geico is of great value. I know that my monthly premiums are worth the money because in the case that something does happen to me or a member of my family, I know I will have the best coverage. Geico has great customer service too. I have been on the phone with a representative a few times and every single time they are ready and willing to assist me with knowledgable advice.

The coverage I have is good but I need more but cannot afford it. I have 3 vehicles and am already paying an arm and a leg. So I wish they would give a decent discount for being such a loyal customer and not ever having any accidents or traffic violations. I guess I'm satisfied with what I am spending but wish I could get more but cannot afford it due to the cost of getting it is so flipping high. They need to give good discounts for loyal customers with great driving records. I never had a issue with them. When I call they are very helpful and willing to do whatever it takes to make a happy customer. I would recommend them to friends and family.

I hear that they are very good and fast with their claims processes. My rates are reasonably priced and competitive with other insurance companies. My coverage is what is needed by state law. I switch from another insurance company because this insurance company had overall lower rates. I have been very satisfied so far. My insurance rate is good for the value of the policy. I enjoyed the process of picking which rate was available for my purposes based on several different factors. I often use the insurance company's app for look at all available discounts for my services.

They handled the claim well overall, but took a very long time to do so and the whole entire process was very long and tedious. Overall, this became very frustrating. Their coverage options are very extensive and they offer lots of different options based on whatever you are looking for for yourself. They have coverage options personalized to fit your needs.

It's very easy to do if you have a claim. Efficient and fast. If you have any questions, the representatives are very helpful as well. Loved having Geico! Their coverage is very thorough and fairly cheap for the coverage. Geico is one of the best insurance companies! They cover mostly everything you'd need. Value is pretty great for the amount of coverage you get. I'd definitely recommend to friends or family. Fairly cheap, especially if you have an honor roll student. Their customer service is very friendly and helpful. They explained anything I didn't understand in detail. Never made me feel ignorant.

After scheduling the claims review over the phone, I meet the claims officer at a location near my residence. It's usually an efficient process. I have a $500 deductible but other than that GEICO usually covers anything past that. They have taken care of hail damage. I haven't had to use the coverage much at all. The most helpful thing from GEICO is the roadside assistance. I have had two flat tires. GEICO sent out a tow truck each time with no extra charge. It has been very useful. The customer service is fine. They process claims ok, roadside assistance is good. Hold times are not too long.

I have not had a claim to process but have been hit with someone with Geico and they were very quick and they were very customer service oriented and reliable and very friendly. They worked with me to get me the best type of coverage at the correct and affordable rates and the best payment options that were available. They have the best values around because I checked all of the major insurance companies and they had the best customer service and rates.

I called them and they contacted me. It took less than a week to get everything taken care of. When it took longer to do the repairs just one phone call to them and they made sure I could keep the rental car that much longer without question or giving me a hard time. I carry comprehensive with a 500 dollar deductible. I carry everything required for a vehicle that is financed through a bank. I do not have to worry and wonder if I can covered or not. I do not worry about having to answer a pile of questions if there is an accident. I simply call them and even if I don't have a copy of the police report they will contact the police to get one although it will slow things down considerably. They were always polite and to the point. I only have contacted them the one time when I was rear ended. They did take two days to get back to me when I was waiting to find out how long the repairs would take.

I was hit by another car, unfortunately it was a hit and run, thought since I was claiming damage through my company since I could not account for the other car that my insurance would go up -- not so -- I was extremely relieved and the claim was handled without a glitch. If you don't know what type of coverage you need all you have to do is ask - reps are very helpful. They give you the coverage you need without giving you any unnecessary coverage that hikes up the price of your premiums. Find they are always willing to work with you to determine exactly what is necessary for your household.

My daughter was in an accident, which was her fault. She has full coverage and has never been late on a payment for over a year. The accident occurred during the day during normal work hours, but she was off that day. The accident happened 4 months ago. I cannot get anyone on the phone to explain why they will not cover the accident. They have not denied the claim but they will not fix the car. She has lost her job. The auto repair shop is charging her storage fees everyday. She car rental insurance which has been denied and they will not pay the bill so the rental company is threatening to take my daughter to court... She is a single mom and has lost just about everything she had in the floods in Lafayette Louisiana. All she had was her job and her car and both have been lost due to Geico not caring about their customers.

Fast and efficient claims process with very good customer service. Provides ample support when an emergency situation arises and quickly finds a solution for the customer needs. Customer service is friendly and supportive to expedite the claims processing. Provides full automobile liability coverage including total damage replacement coverage. Provides tow service and rental car availability. Provides full information to the nearest auto repair shop. Excellent value when compared to other insurers. Provides full coverage with the lowest premium value for safe drivers without accidents and traffic violations. Excellent customer service provided to customers 24 hours per day. Full customer service for all your automobile coverage in all states.

They have always been there to walk me through the process. I novice shouldn't be timid. They will step by step it for you. The call center is very friendly and understanding. I find them to be very professional. I think they've handled my claims very well. They have always been on time and prompt with reimbursements. Even in tough times they were there. They understood we were stressed financially strapped. They understood and they work with us very well. The customer service is beyond excellent. They were absolutely helpful. I called him several times in one day and they didn't mind at all.

It was a very easy process to begin a claim with them. I was able to do it online and they pretty much took care of everything. They set up the appointment. They provide great coverage. I was able to tailor the coverage for the amounts I wanted. Was able to do it all online and set up the payments also. They offer great value. I have multiple vehicles covered with them. The prices are very competitive and I haven't had any issues with them. I have had a great customer service experience with them. They were able to process the claims in a quick and friendly manner. Are always helpful.

I have not used claims processing at this time as I've had no accidents. However, my experience with their various other online services are awesome! It was easy to compare and select the various coverage options using the Geico web site. I was able to customize the policy so that it gives me just the right amount of coverage for my aging car. Feeling comfortable that I can adjust the policy as needed has made the whole business of getting insurance more understandable and made me feel empowered to customize the policy to my own needs. I have not had personal interaction with the customer service department other than chatting with the online representatives as I configured my policy. These interactions were helpful and informative.

Their coverage was really average. There was nothing special. The price was uniform to that of other companies. I have no means to give any more information about it. The value is the same as I would get with most other insurance companies. I don't find anything wrong with their methods. I am just fine with its value. I have no problems with their customer service at all.

We had mostly Roadside assistance claims. No out of pocket money needed. 1 phone call to get tow trucks out. Knowledgeable drivers, the people at Geico were compassionate in times of trouble. We had 3 drivers on the policy. We had full coverage including comprehensive. When my daughter moved back home we added her with no problem and the premiums were not outrageous. We switched from Allstate to Geico when I bought my youngest daughter a vehicle. I called Allstate from the dealership to get a quote for the car. They said it would be $100 more a month. When the policy came it was $220 more. I called Geico and they quoted me the $100. Anytime we needed them, it was 1 phone call and things got done. They were always caring and knew what needed to be done effective and got things done immediately.

Fast and easy, the claims personnel are helpful and knowledgeable. My vehicle got hit in the parking lot at work and they helped me figure out next steps from there on in. I wish there were more options like Accident Forgiveness or any of the other things that an Allstate or Liberty Mutual offered. The coverage is pretty standard - you get what you pay for.

While I have never had a claim with them, they are very helpful answering "what if" questions I had. CSR was polite and very knowledgeable. I am sure if I had a claim that they would handle it fairly and efficiently. I had another insurance company call me and try to get me to switch. I was open minded and asked the other company what their rate was and what it would cover. The CSR had to admit that his company would not be as cost effective as Geico was for the price they charged. Upon my telling them Geico's rates and coverage, even competitors had to admit they could not match it. Geico is the best value in insurance that I have ever had in all the years I have been driving. Customer Service Representatives are knowledgeable and polite. They answer the phone quickly and I have never been cut off. They know enough about the policy to answer my "what if this happened" questions.

Claims process was simple. The agent will help you file a claim if you need them. They are always available to assist with your claim. They let you get three estimates and you choose who you want to use. Their coverage for me includes full coverage with a low premium of $76 a month. My deductible is $500. I also have roadside assistant include in coverage. Rental for a max of $30 a day for 14 days or longer if needed. Having insurance makes me least worried about being involved in a wreck. If something happens at least I am covered and can get another means of transportation. Great customer services. They try to make everything no hassle for their customers. Great experience. Everything I have a problem they help to resolve it.

It is easy to file a claim and they handle claims fast and easy, there are several ways to file a claim. Their claims department is knowledgeable and helps you file a claim. Geico covers you where ever you go within the USA except for out of the country, I have never used it but I think you can buy or get insurance out of the country through them. I have been very satisfied with how they cover you. With Geico you can feel confident you are covered even though they are a discount insurance agency.

The coverage was what I was looking for at a reasonable rate and with the ability to process the payment and chose my policy needs online was very satisfying. In doing a price comparison of several insurance companies for the exact same coverage and deductible theirs was right in the middle and had better score by consumers. I never had to call or utilize customer service. Everything I needed or wanted to do was done quickly & efficiently online via their website.

While I have had enquirers I haven't had to file a complaint. I am very happy with their coverage. With my prior insurance company, I had less coverage and my rates were a lot higher. I was very surprised at the coverage that I have with Geico. Great value! For what I get for what I pay, I am more than happy. Geico beat out my former company and all of the others when I shopped around. Very impressive. When I first turned to Geico to get a quote and subsequent coverage, they were great. Very helpful and informative. They have been able to quickly help me with any misc questions or concerns. Very caring and friendly.

They listen to my issues and handle them accordingly. Like any insurance, there are hiccups, but less than with others I've dealt with. They cover the things I need. It's a fair value, according to my needs. It might not work the best with someone with a family or more than one vehicle. It varies according to what you need. They listen and I've never had to wait long.

Engine damage made clear upon every contact with GEICO. Agent called twice. Photos of damage clearly show oil on ground. Oil everywhere with burnt oil on grill. Sent 4 emails and repair shop has left messages twice. Vehicle at shop for 5 days with only response about body damage. I should have looked at ratings. Will buy different insurance now!

I never had to put a claim in when I had insurance with them. But would recommend them because their prices were great and very nice company and helpful. I had full coverage and there was many benefits to having it like the 24-hr towing and they were always helpful with everything. Never once had a problem with coverage or billing. It added value to our life by saving us plenty of money and very good protection for my kid if something should of happened. I no longer have that insurance because I no longer have a vehicle. They were very helpful everything I would call with a problem with the bill. Also got me the best insurance policy for a very good price and great coverage. I really like having them for insurance I will go back to them when I need insurance.

They were good, but I’ve had cheaper through State Farm. I enjoyed the coverage. The only issue I had was "storage" on vehicles I wouldn't be driving throughout the winter. Renters could have been better, but fair for the price. A fair value for insurance, I’m sure for some people it's the right option. For me at this time, it however was not. I needed an insurance with better storage deals and renting options, which I found at State Farm. Always had my AGENT calling me personally with any questions, so I don’t think there has been better for service. Always friendly and always helpful.

I am able to make claims on the application for Geico and get roadside assistance when incident occurs. The process takes about 5 to 10 minutes and will be able to call if needing more assistance. With my previous record of incidents and type of car and such, Geico provide the best coverage at a lower rate for collision and such though I do have to pay for a higher deductible. I am able to navigate and easily use the application and website and Geico provide great customer service if I have any questions or concerns. They are highly trained and will answer your questions whether it be something about the discounts or just seeing if you are eligible or maybe something about the website or app.

I have had claims before and for the most part, they make you feel at ease and get the job done. Even though you are very anxious about the situation, they do a good job in completion of claim. I have no problem with the coverage. I think it's a fair price and I am able to pay it quarterly and I can change my coverage at anytime online. I have Geico for a long time and I usually hear from my homeowner’s insurance company that if I switch to them for car insurance, I would get a discount, but I feel very comfortable with Geico. Like I said before the customer service department makes you feel at ease when you have a claim and very knowledgeable. They are very helpful also.

I have never had to make a claim ever with any auto insurance company but I know people who have used Geico and it has been a smooth easy process. The coverage you choose is determined by you and what your requirements are in the State you live in with you being the final decision maker. The value for me is that I can get the coverage I want at a competitive price with competent customer service assistants who answer all questions thoroughly. The customer service team is of a high and qualified nature who listens and strives to do what you are asking and answers your questions and concerns quickly and thoroughly.

It's fast, efficient and reliable. You can have peace of mind knowing that they're taking care of you. Their customer service is great. The claims process is fast, reliable and efficient. Can provide notification when it's done. The coverage is very reliable and trustworthy. Customer service is always on call when you need them. It's rare when you encounter an issue. It's provided me with respect acknowledgement. They have demonstrated loyalty to their customer base. And I am content with the service they provide. I would recommend it to all. The customer service representatives present themselves as knowledgeable. The customer representatives try to make it easy to understand when you have a question and don't overcomplicate the situation.

My daughter was killed in an accident. They paid the funnel and the truck but did not give me as much as the truck was worth. They settled pretty quickly but they were understanding and remove the truck pretty fast. I had full coverage but no other vehicles were at the scene of the accident. It was ruled as one car accident and they only paid the truck and the funnel expenses. Nothing for my daughter death. I thought it was really good insurance company. They settled pretty quick but did not pay what was expected but when I claim on windshield it fixed it quickly and was great. They were very helpful on the claim. Several different agents talked to me about my claim. They were polite and understanding about my concerns.

Fast. On top of the problem. Convenient locations for damage estimates. Good communication. Competitive rates. Nice staff. Competitive pricing for similar plans. Wish they would offer disappearing deductible. Low cost. Helpful customer service. Knowing things will get taken care of. Meets my expectations. Good value for amount paid. Feel like I'm protected. Less worry when I need to use insurance. Always seem to care about your situation. Caring. Gets the job done. Answers questions thoughtfully. General concern of your situation.

I have not found the process to be difficult or complicated. The experiences I've had in dealing with claims processing have been pretty good. Overall I am happy with the coverage provided for the amount I pay. I've never had problems with it yet - when I've needed to get something fixed, it's so far been covered. I am happy with the value. The few times I've needed to deal with my auto insurance company, they've covered what I needed, and I don't pay more than I think is reasonable. I am happy with the customer service I've had. They have been helpful and polite, although wait times are sometimes an issue I've noticed. But overall I've felt respected and helped.

Call their toll free number, give policy number, describe what happened. The customer service or claims representative will then ask pertinent questions so they can make sure they have everything they need from you so they can expedite your claim. Low premiums that offer total coverage for your vehicle along with low deductibles and road side assistance. They offer varying amounts for medical that will help offset your health insurance coverage. Your coverage includes a rental in case your vehicle cannot be driven.

I really enjoy this company so much. They have the best benefits and I really enjoyed the service. I think that they are very fast and they are so professional. I think that they take good care of their clients and they take the time to listen to everyone to make sure that they are heard. The coverage is really great and I feel like they do a great job of making sure that they put the client first. The first thing that they do is make sure that they ask questions and that they listen to what I have to say. I really feel that they are a great company. I think that they are doing an awesome job. I would recommend them to anyone.

You are able to start the process online or by a phone call, and can be walked through the quick and easy process of filing a claim. There are many different coverage options and you can customize your own plan. First you choose full coverage or liability insurance and then you can select affordable additional options like roadside assistance or rental car reimbursement. Geico insurance is very affordable with a variety of payment options. With the customizable options you can build an insurance plan to fit almost any budget. Their customer service can walk you through building a new plan, filing a claim etc. They will also take the time to explain anything that you do not understand and will explain all your options available.

While going through an intersection my car was hit by a car running a red light in 2003. I filed a claim and everything was handled quickly and w/o hassle by Geico. Good coverage for me right now. I have dropped collision as my car is 13 years old but have kept all of the other coverages that are appropriate for me at this stage of my car ownership. Geico is a customer friendly company. You can use their new application on your Smartphone so you can access all of your information including your latest Geico insurance card right on your phone. If you don't have a Smartphone you can still call and get a customer service agent in a timely manner.

Was hit by uninsured motorist. They recovered my deductible first, paid for the repairs and didn't raise my rates. The whole process was easy least from beginning to end. The whole process was simple. We insured 5 vehicles with full coverage. The cost was reasonable. Only issue was after kid had accident in dad's car rates were raised and stayed raised even after kid was removed from policy. The customer service was great from beginning to end. Always easy to speak to a real person. Website was easy to navigate and had useful information. Mobile app was also easy to use.

My agent has been very helpful with adding and removing vehicles from my policy. He made the process very easy and quick. There are many different coverage limit policies available through Geico. After speaking with a representative they will suggest the best one for you but it is your option to choose any of the choices yourself. I have a policy with coverage one step up from the minimum requirements of my state. Absolute best price for the coverage. They are a reputable company and will be there for. I have seen slightly lower prices elsewhere but from companies that I'm not sure will be there when I need them. The customer service has been great. I have only had to contact them a couple times but they were very knowledgeable and help me make changes to my policy very easily.

Claims were handled very efficiently and without any inconvenience. Representatives were very helpful and accommodating. Use them for my motorcycle insurance as well. They have coverage for just about anything you can imagine. We had no problem customizing our policy to fit exactly what we needed. Updating and changing the policy was easy too. The best rates we could find anywhere. We were very pleased with the price of our policy for all of the coverage we were getting. No one else even came close in price. Customer service was always very polite and helpful. Also produced some very good ideas to help us maximize our coverage for what we wanted to pay.

Many options, lots and lots of extended coverages. Cars, trucks, motorcycles, boats, etc. virtually anything can be covered by GEICO's insurance. I've been able to continue to have my car and truck insured at a reasonably low rate. Far lower than other insurance companies, while still being a lower monthly rate than all other companies I've investigated. They were nice and friendly. Always helpful.

I had a claim about 6 months ago and they were very helpful and the customer service was great. Didn't take long to fill out all the paperwork for my claim. Was looking for full coverage to recoup if needed on my new car. The coverage they provided was very good and the price was right. The full coverage was exactly what I was looking for. Many options to chose from. I chose the full coverage and the price was within my budget which helped a lot so I didn't have to go shopping around for better insurance. When you have questions about your coverage they can explain it all to you. When I had a claim they knew exactly what I needed which was very helpful because I don't know much about insurance.

I have only used roadside assistance and have not filed any actual damage claims, but I had no problems. The representatives were very friendly and the entire process was quite easy. The coverage with Geico is cheaper and actually better than my previous insurance company. I am able to get more add ons like roadside assistance and rental car reimbursement and pay less for it. I have only used their customer service on one occasion and I had no problems. The representative was helpful and the process was very simple.

I called late at night and they took care of everything. They even checked on our health and made sure we would have something to drive the next day. They have given us all the coverages and deductibles we asked for. Great price and have never let us down. Can call up and ask or change anything within minutes. Great value. No matter what we need for deductibles they make sure they are directly for us. Feel very good about the value of our policies. When our son had an accident they were more than concerned about him, and took care of all paperwork and everything that went along with it.

They helped me through each step of the claims process. They dealt with my old car and provided me with a rental. They were very professional, and overall helped me in my situation. Full coverage is way lower than with other companies. They allow you to put multiple drivers down. Although sometimes they can catch you on small details like how many miles they'll tow your car. Even though I don't have a lot of credit, they offered good coverage at a decent price. Could they improve? Sure but honestly, they're there when you need them. That can't be said about other insurance companies out there. They handle claims professionally. Their customer service line has reasonable contact hours. Their representatives are friendly and adequate.

Quick and hassle free, easy claim, they handled it all. Arranged for rental, towing, inspection. Paid quickly. Final inspection after. Made only one phone call to report it. They handled the rest, made sure I didn't need medical care. Roadside assistance, various levels of liability, various levels of compensation, meet all state mins, meets all lender requirements, easy to do online or over the phone. I have complete security and peace of mind. For the price I know I will have no issues and be protected. Easy renewal, online or phone, thru the mail. Loyalty program, accident forgiveness. Never had a billing issue, responded quickly to any online questions, call and ask or type and ask. All aspects of policy and billing are customer friendly and easy to use.

I've never had any issues with them in any other interactions though so I'd assume their claims processing would be the same. I have great coverage at an amazing rate. Plus they reward you with discounts for having multiple vehicles and no accidents. Changing coverage is never a problem either. I get a great rate for the amount of coverage I receive. I've never filed a claim but feel sure that they would give me a fair deal if, heaven forbid, it ever happens. They're always friendly and happy to help with any questions I have. I've changed my policy many times, adding or taking cars on and off the policy, and I've never had a bit of problem doing so.

I let them know I'd been in an accident and I was taken care of. Within less than a week I was in a rental and my car was in a shop, being fixed and the claim process was super smooth. Pretty much you're covered in any situation, and you have them behind you to clean up your mess. Anytime I had to talk with my agent, I always felt better after the conversation.

It's very easy just call the claims department explain what happened and they will evaluate your claim. They will tell you over the phone if your claim is valued or not. I need my coverage to be evaluated again so I called to discuss my policy and what kind of changes should be made. They gave a lower monthly premium just what I was looking for. It has lots of value to my life I have enough money to spend on myself and family. There are thing on the policy that you don't know it’s on the policy how to evaluate. The customer experience Is great. You also need to speak with the head manager to make something happen to your policy. This person listens to what you have to say and they will help you out.

I know that they have many options, and they have low monthly payments, and you can set your payment due date to your preference. They also have other types of insurance that when combined together you get a discount. It has added a great value to my life because I know that my vehicle is fully insured and I don't have to worry about being in an accident and having to pay a big repair bill. Although I have never filed a claim I am very positive that my auto insurance would be easy to file a claim with. Because when I signed up it was very easy. They asked me all the necessary questions and sent me my policy thru the mail. They also told me that "if there were any changes feel free to call or write to us at any time."

Normal coverage. Nothing fancy. Terrible! I paid for six months in advance but once I moved they wanted over twice as much more for the exact same coverage. Needless to say I switched insurances. Just as terrible. They will not work with you and do not care to keep your business. Do not use this company ever. They suck big time.

My husband had to swerve to avoid accident causing him to total his truck. We have full coverage on all our vehicles. Geico does not want to give us any more than wholesale for the truck. I had two banking institutions blue book the truck. They both said Geico was not offering the full amount we were entitled too. Also, I had two car dealers tell me Geico is the worse to deal with. They put all these ads on tv how their rates are lower than anyone else, now I know why. They don't want to payout on a total wreck. I've had emails sent to me and since when does someone text instead of making a phone call? Also, I'm sure they will increase my ins rate after this is settled. If it ever gets settled. It has been almost two weeks and we are still arguing with them...

It was very easy to use and so fast in response time. I sure am glad that I have this insurance. The claim service was so polite and courteous, they took care of everything. The coverage was great. It covered almost everything. I'm very happy with the support of the customer service and its people who are very helpful and knowledgeable.

Never had a claim with THEM but because of a claim with another they wanted a LOT more suddenly! I didn't like them at all for that reason! Coverage of one is pretty much the same as coverage of another, it usually boils down to rates and how nasty they can be if you ever "dare" to expect them to pay... but smiles all the way as they want YOU to pay them!

I have never actually had to file an insurance claim through Geico Auto Insurance yet, so I cannot really say how satisfied I was. I hope I never have to file a claim, because I do not like the hassle of getting a rental car. Although I could have had better coverage, I believe the pricing for the liability coverage that I required was enough. When I purchase my next vehicle, I will also get collision coverage, but will probably shop for other companies. Because I really just need the liability coverage required by law, I found the value to be in the ease with which I was able to get a rate quote and then sign up for coverage. Although I never had to file any claims, I think the online process was simple and easy. I was given plenty of ways to contact customer support if the need arose, but it has not.

After being in a car wreck they took care of everything for me. I waited about a week and everything was resolved. Within a month I had the check for my damages in my hand even after the car repair shop took longer than expected calculating my damages. I was able to find a happy medium between coverage and affordability. I knew my deductible was manageable and felt my insurance was affordable. I felt that I was able to get an affordable auto insurance plan for my family that fit into my budget while still keeping my family and finances safe. I have never had any issues with their customer service. I was in a wreck and they were professional about resolving all issues in a timely manner.

Through the app, making a claim is simple and painless. My adjustor patiently eased my mind by anticipating my needs and questions and resolved all issues. The claims process is a breeze and I highly recommend Geico. The agent helped me decide which coverages would best suit my needs. She streamlined the process and found the best price. I am completely satisfied with Geico's coverage. GEICO has always been by my side as a comforting friend. Quick to respond to a devastating accident and also reassuring after the loss of my husband caused my whole world to collapse. Phone service is very quick to get you to a live customer service representative who is able to resolve issues and answer questions quickly. I've found each representative to be professional, super knowledgeable, and friendly too.

It usually takes them a long time to process claims and get through them but once they do it's a smooth process. I don't mind the process after the claims process but it just usually always takes so long. It covers most things but not all. They can be very misleading. Sometimes there's fees and extra little payments that you may not know about so it's good to be aware of that. The value is ok. It's not the best and I feel like I'm overpaying for what I get but it's the cheapest available for me at the moment so I deal with it in the meantime. They are always really very nice to me on the phone when I'm talking with customer service representatives over the phone. I've had no issues with their customer service yet.

I've only had to file a claim for roadside assistance and they reimbursed me for the towing really quickly and accurately. However, I do not have (and never hope to have) experience with car accident claims with Geico. I am satisfied for the price paid and the overall value I get. It gives me enough coverage to feel safe using this insurance company, while still maintaining some coverage. I do not really have too many complaints about Geico. Their prices are competitive to what's there in the market right now and I don't feel ripped off by them. They have really great customer service reps that you can talk to 24/7, and they are knowledgeable about the products they offer and they will help you get the right coverage.

It covers a lot and is very good service. My car is fully covered by this insurance. Everything was perfect and it works good. My car is good with this insurance because it's very affordable. It helps things past and time with everything I do. I love how I can set up a payment that fits my schedule for when I need to make payments.

I made a claim online, the night the accident. But it took several calls and voicemails for them to get back to me on the paperwork. They continuously avoided my calls and were late calling back. I had to continuously leave several voicemails for him to return my calls and give me some answers about the progress of my claims. The coverage is manageable, however I recently bought a new car and my payments went up. I didn't think that was possible since I make all my payments on time and have a good driving record. Geico hasn't added much value to my life really. It has only increased my payments which makes it difficult for me since I have several bills to pay and manage.

Once we had a chip in our window, and the claim was processed in an acceptable amount of time. A check was mailed to us and we didn't have any issues with the claim at all, but customer service wasn't as good as I'd like. Many options are available so everyone can adjust coverage according to their needs. Making adjustments is very easy to do online. We personalized our policy and we're very happy with it. Insurance is very important for peace of mind, and a good value helps with that too, because when you know that you're not overpaying you appreciate the value you get from the company even more. Customer service isn't Geico's strongest side, and I believe they could definitely improve on it. The wait time is usually long to get through, but that's what you'd expect when policy costs are on the lower end.

The service I received when making the initial purchase was very helpful in making a decision on coverage and deductibles. The representative was very helpful in determining the type and amount of coverage that I needed for my vehicle. The process was quick and easy. The price for the coverage I had was very reasonable. I was able to keep a low deductible without paying a high premium. It was easy to apply and did not waste a lot of my time to get coverage. The customer service I received was fantastic.

My husband was rear ended on his way to work. He spoke to a representative in a very timely manner and he was instructed where to bring his vehicle for assessment. Turns out they had to total the car, which was a huge bummer for us. But even the process of getting the check so that we could get a new car was smooth and easy. The whole process was as good a circumstance as possible. So far our coverage has been adequate for a hit and run that we experienced and an auto accident. They were clear and easy to work with and followed through with exactly what they said they would.

There are a lot of coverage options, so you can make a plan that works best for you. So this describes choosing both the type of coverage you want as well as how much coverage you would like. I personally only use the minimums though. I have compared prices to many other insurance companies. I did it recently as well as over the years. It is consistently the cheapest insurance company I have found. The customer service has always had a great attitude whenever I have needed them. They are very helpful and responsive to any questions you may have.

It's the most simple auto insurance I have ever used In my life. Very cheap and awesome coverage. I would recommend it to anyone looking for car insurance. I got everything I needed for a cheap and reasonable rate and not mention the quality of the coverage I got was more than outstanding. I would recommend anyone to them. It added a lot of value to my life because if a fender bender happens then I know that I am fully covered no matter how bad the accident. They're very nice and easy to understand and not to mention all of the low price decisions you have to choose from and even the most pricey are still at a reasonable price.

Everything took a long time to process. Was not very friendly service and very hard to contact the right person without being transferred ten times. I would not recommend. Very expensive for not very good service. There are a few options but again they gave me one of the highest rates and I have a great driver’s record. There is no value in Geico. Terrible customer service and they are not helpful for anything that I tried to do with them. Most of the agent workers were very rude and did nothing to help solve any problems. I had an accident that was not my fault and I was treated as the person who was at fault.

Efficient, friendly when helping us with a claim. Payment was acceptable and rates didn't increase after the claim was finished. They helped find a repair facility that did adequate work on the repair of our bumper and door. Good prices when compared to other similar insurance companies. They give adequate loyalty discounts and have a quality smart phone app that is helpful if you need it in times of an accident. The cost for our family is comparable to other insurance companies that offer similar coverage. They have a good website and mobile app that covers many of our questions so we don't need to call often for answers and when you do have to talk to someone they have an online chat or phone service. Both of which are very helpful and professional.

Good claims. They answered in a timely manner. Did resolve most issues in a timely manner. They had good rates as well. Customer service department was good and processing as well. Coverage was good for older cars. It's a little high for newer car or lease cars. Its monthly amount was higher for newer cars than some insurance companies. Overall value was good most of the time when getting insurance for older cars compared to the newer cars. Customer service was good. Helped with any questions you had about your policy or your claims. If leaving a message they would return call by the end of the day.

Only filed claims for a cracked windshield and it was easy and painless. I just had to hope on the phone and it was done in under 5 minutes. I am a student and appreciate the affordable rates, but the coverage is just average. I understand that because I am paying for a cheaper per month price. I am a good driver so this meets my needs. Nothing stands out here. Average phone customer service. Wait times are ok and the people aren't anything special. Just an average support experience.

Claims are process fast and they always help their customers to make sure they are okay. Great company. They also suggested that I go to a doctor and be check out. Full coverage with limited tort was very reasonable. They also give discounts on what features are available on your car, like do you have an alarm, do you park at home in a garage etc. With Geico insurance it takes a lot off my mind when driving knowing that I'm fully covered. And it doesn't cost an arm and a leg. They are customer focus. Customer service was great. They wanted to know if there was anything I needed. They advised me to be checked out by a Physician, and that I was covered. They wanted to be sure there was nothing wrong. They checked back with me every other day just to see how I was doing.

The agent was polite and friendly. I felt well taken care of and guided through the entire process. They were quick to answer any questions and were very knowledgeable. I get great value for the money. I've compared with other companies and I save about 200 a year. I'm able to use that extra money for groceries. I save more with Geico. Their commercials are right on the money, I save about 15 percent compared to other companies. When I call they address me by my first name throughout the call. They always ask if I need help with anything else and at the end of the call thank me for my business.

They were easy to deal with and quick to take care of things. Friendly service right from the start to finish. Quite satisfied. Considering that we have one driver with a poor record, our coverage is good for the price. The options included are what you expect and need. The coverage & value is better than can be found elsewhere with this issue. Very friendly customer service. Each time they have had to be contacted they were courteous, professional and informative. We never had any issues.

Always there to answer any and all questions about billing or claims. Available whenever I needed my answers. Very satisfied and would recommend.

Claims were very easy and quick. From initial phone call to check, it was less than 3 days. This involved a totaled vehicle, and from start to finish, they guided me every step of the way to be sure I was comfortable with the process. There was a lot of coverage options, all available online and with deep explanation of the selections for each. It was very easy to make selections and find the right amount of coverage for my vehicles. If you're looking for value, there is no better than GEICO for that, which is what drove us to getting a quote from them in the first place. The service was excellent. I never recalled having to wait on hold, the rep was there immediately and willing to help. It was a positive experience.

I have never made a claim, but everyone I have talked to have always been nice and helpful. They have always answered all my questions and were polite. I have coverage that includes roadside service. While I have not needed to use it, it is always available if I should need it. Prices are competitive. I shopped around, and this has always had competitive prices, and always at a rate I could manage. If I were to have an accident, my rates would not go up too much. Geico has really good customer service. There are so many ways to reach them. They are willing to work with you.

I get the coverage that I need without extra that other companies would try to throw on to you. I get what I need and that is all and the option for extended is always open. Value is very good. When I needed to address a question online, they were there to help willingly.

It was easy and fast processing. No need to wait for many days. They will also keep you updated for the status of your claim in a way you wanted to, either email, sms or call. The staff are very helpful or ready to assist you anytime you have question or needed some assistance. There are few options available you can choose too, depends on your budget or choice. And no matter what plan you want to they still treat you as same. They make it easier and hassle free for any claims. Not too much monthly payments which I saved a lots which I can use for any other important necessity. They treat you very important person no matter you pay less or more for your plan.

Very helpful, easy to use. I would recommend to anyone that asks me or refer that person. I am very pleased with the services - accident, life, and auto. I can look online or call an agent. The prices are good. So far I like my agent too. It's more like a bonus. I would like to stay with them as long as I can as long as the rates are good. Customer service is very helpful. I AM PLEASED WITH THE COMPANY SO I KNOW OTHER PEOPLE WOULD BE HAPPY AND PROBABLY BE A FOREVER CUSTOMER.

While calling a claim in, I kept getting rerouted and sent to different people. Finally after about the seventh person I was back at the person I started with. It took over an hour to get things sorted out. While the coverage types they have are pretty good and inclusive it costs almost twice as much as other companies I have talked to for the same policy. The people I talked to were very snippy and always were in a rush to get me off the phone. If I didn't understand something, or wanted more information on something they would get huffy and explain in the least amount of information as possible, or they would just say that I didn't need it.

I've never filed a claim so I cannot really say if I am happy or unhappy with them. I would assume it's easy because all of the other times I've contacted them I've had no issues. They had the coverage I have needed each time I had to change my coverage. I went from full coverage to basically storage coverage and it's been simple. It's incredibly affordable. I used to have State Farm and I left them because Geico was much cheaper and more affordable. It is great for all budgets. I have only needed to call Geico once, because they have really good online options. When I did call they were very helpful and informative.

I have never had an issue with not being covered for something that I needed to be covered, so as far as I know my coverage is sufficient for my needs. The rates are reasonable, from my research they are either competitive or better than most other carriers and relative to the level of service and coverage get, I think it/they provide a very good value. Their phone lines are not great, but their online chat is pretty good.