GEICO Reviews

My son who I had just moved back to the area and was living with us temporarily stole my vehicle, a gun, my bank card and our credit card info. I filed a police report and then I filed a claim with Geico. Geico refused to pay my claim on theft of my vehicle. We had comprehensive and collision paid in full. And we have been with them for 9 years and NEVER made a claim. They told me because it was my son and he was living in my house I was giving him access to all the items that were stolen vehicle included. He didn't have a driver's license and never driven any of my vehicles because of that. And then to top that off they told me that I had to continue paying for coverage on a vehicle even after the current term expires or else I could be sued if he has an accident in the vehicle.

GEICO took it upon their selves to add a driver to my policy without my knowledge. I did not request or authorize any other drivers to be added. Once I figured out what was going on, I called GEICO. Their response was that I had to fax paperwork to them showing that the driver was covered by another insurance company. (?? How would I even begin to track down that paperwork??)

My car was in a collision on July 20, 2017. I called my insurer Geico the same day. My car was towed from the scene that day. I was given to a person named Allicia to handle the claim. She did NOTHING. I had collision insurance on the car and paid that for over 3 yrs. The car was totaled. I have pics. Then while waiting over 3 weeks for Geico to give me a yah or a nay my car was repossessed by JD Byrider (which is another stay away from) because I didn't make payments while my car was in the tow lot because Geico took so long... Anyway because Geico, or Allicia, or both, sat on their butt I now have no car, no claim and even no plates. Stay away from Geico. I've never in my life dealt with an insurance company that is either that inept or just crooks. Trust me, do NOT sign up with Geico and never buy a car from JD Byrider.

Two weeks ago, I was researching commercial auto insurance prices. Since I have GEICO, I asked their prices. However, I ended up NOT needing the commercial insurance, so I didn't change my policy. GEICO cancelled my car insurance b/c they said that since I had INQUIRED about commercial insurance then they had to assume I was driving commercially and dropped me. I found out when my bank sent me a letter regarding a lack of coverage. When I called, GEICO absolutely refused to reinstate the policy unless I got proof that I wasn't driving commercially. GEICO has lost my business forever.

I have been please with GEICO customer service until I realized that every time I called it was about added a car (spending money) etc. No wonder they were so nice. The one time I called to advised them that the federal government shut down my bank (BEST BANK) and the closest interim bank is 40 miles. No one showed any empathy. I thought we changed over the account to new account number but we didn't. Spoke with the 2 customer service reps and one manager. They could care less. Just make the payment lady and we going to charge you and extra @20 return check fee. Now mind you. I have never had a problem making a payment before. You can clearly google that the bank was closed by federal government. BUT I GUESS THIS $20 was going to make or break the company. "Who cares that you're a loyal customer with us. We have a millions of customer - why should we care about little old you". Feeling just a number.

I called them Sept of 2016, updated my information on address and a new car we had purchased. Then again in Feb/March, my mom gave me her car and once again called them and reviewed address, email and phone number. I have called them a few times to discuss discounts etc. Then last night after making a payment I noticed that our address was wrong, they had us living in Houston, which we live an hour away. So when I changed it, the amount changed almost $50 difference.

I was with Geico for 3 years and was shocked at a recent experience. I called for a quote for adding my wife to my policy. My wife had a Canadian license for many years and I wanted to know if her driving experience in Canada would be counted. The agent told me that it would be and gave me a quote based on her great driving history, and I added my wife to the policy. 2 months later I get a charge taken out of my account for 82$ more than was supposed to. After contacting Geico, I learned that it wasn't up to the sales rep to decide to count my wife's Canadian record, and they charged me WITHOUT NOTIFYING ME an additional 82$ a month.

For the third time in 6 months, GEICO has increased my premium citing I have additional drivers in the house. I do not have extra drivers. GEICO also increased premium after changing my mailing address from PO Box to the house. GEICO IS Unethical and shady.

I only have Liability. So each time my policy renews, Geico ups it 14.00 and the excuse is that there has been an increase in claims in the Georgia area. So this means instead of increasing the owners who have these claims or accidents or issues, they are going after us-charging us with the good records. I will be switching to STATE FARM! GEICO was Not what it used to be! It has lost its way. Sad.

When I lived in Hawaii I always had State Farm insurance for auto and home. When I moved to Florida their rates were much higher so I started to compare. After the bombardment of ads from Geico I decided to give them a try, and I did save money. The problem started because of my mistake, I thought that the last ticket I received was more than 3 years ago, I was wrong, and Geico informed me that they would have to cancel my policy and rewrite it to reflect the traffic ticket I received less than 3 years ago. No problem my fault they were still less than the other major companies.

GEICO does not fight for you. Without hearing the story from the other person I was in an accident with, without seeing any pictures or video, without seeing a police report, without any investigation into the matter, they ruled me at fault for the minor collision I had with another driver within a mere 24 hours of me giving my statement.

We went to Ms. **, the Geico adjuster in Hyattsville Auto Body, Maryland yesterday. We went to sign the total loss agreement after an accident. I called Ms. ** in the morning and asked what should I bring along or is there anything I should do before come, sign and get my check. She didn't provide any helpful information over phone. When we went there she totally denied that I've asked her and sent us back home to get our papers. She didn't even care to greet, apologize or thank us in the whole paper work process. Ms. ** was very rude to us and she showed us very bad attitude. We found it very poor customer service.

I purchased auto and home insurance through Geico and underwritten by Homesite for home insurance. I had already updated my home address and the insured address online over a year ago. I had decided to switch insurance carriers due to some unrelated bad experiences with Geico, but those experiences oddly enough are not what this is about. When I switched my home insurance, they sent the escrow refund check to the OLD ADDRESS which was nowhere in my file anymore, or at least it shouldn't have been. It has taken me over 3 months to get my $1,100.00 back from these pariahs and I still don't have it.

After 8 year of auto ins with Geico, I received a notice of a 65% increase in my premium from 950 to 1650.00 every 6 months. Their reasoning was 3 reported accident in 3 years. I was rear ended 2 times by teen drivers, 1 was a parking lot incident all held against me even though they had paid out nothing. So I went to another ins co that loved my clear record and is only charging me $750. After collecting 12k in premiums, they felt I was a risk. Go figure. No tickets, clean record, defensive driving classes, and no fault accidents. So much for our insurance companies who in my case didn't pay out anything yet deemed me a risk.

I've been a GEICO company customer for well over 15 years. GEICO was recommended to me from someone that used to work for the company. I've carried the insurance for two different cars, and I've watched my monthly payment on a six month premium balloon from $67.00 when we first started to now standing at $174.40. We've never filed a claim with GEICO. When I called to ask why my policy keeps increasing, I was told that because of claims in my state (FL) and the costs of those claims, I had to pay more on my monthly payment. Mind you, these are claims not from me... But, from other drivers that file claims in FL. So, basically... I'm paying for everyone else that has a GEICO policy claim filed in this state. Total madness.

Hit by another Geico insured driver on 6/19 and totaled my truck 8hrs from home. The other driver was cited and was determined at fault. I was take to the local hospital treated and released with instructions to follow up with a doctor here for my injuries. Reported the accident and waited. 3 days pass, no call from Geico. My truck is still fully loaded with all my work equipment 8hrs from home. A week passes, then a week and a half. Still no update from Geico. Hired a lawyer after reading all these terrible reviews and he instructed me to rent a vehicle myself to drive to get my belongings. I did so. It took him 3 weeks from the date of the accident to pressure Geico to get me a rental vehicle. When they finally did it took them 3 different calls to get the correct vehicle as it is supposed to be a similar vehicle to your own. Meanwhile my truck sat at the tow yard the entire time.

My girlfriend requested a QUOTE for adding me to the insurance meaning she wanted to know how much it would cost IF I lived with her and IF I drove her car. Shortly after she got an email stating I was added and the insurance would be going up. So she decided to call customer service to get it straightened out, only to be told that the quote wasn't really a quote and that because of certain information it was put through anyway. Why is it called a quote if at any time they can just put it through anyway and jack up your price? Customer service was extremely rude and told her that sometimes you have to watch the information that you put in but now I'm added and they need utility bills in my name to take me off saying I don't live there, but I live with my parents. It's a bunch of ** and my girlfriend has since canceled her policy and got a better price elsewhere.

I moved from Houston to Virginia on July 1st. I supposed to pay my car insurance on July 12th, but I paid a little bit late on July 26th due to moving. I have to pay the insurance coverage fee first, then I can change my new address. But GEICO still wants to take my insurance fee from July 12th to July 26th as it was covered in Houston. It costs me $70 more. That is ridiculous!

My family recently shifted our insurance policies to Geico with the main goal of saving money (recently retired) and to break my son off into his own policy. Once we were signed up and had paid our premiums in full, we have had nothing but problems with this company. Poor and ineffective communication. Misrepresentations of quotes.

I've been with GEICO for about 15 years. Always had affordable insurance. Past 2 years they have increased my premium by $300 for 6 months coverage. I am female, mid 40s and barely drive. They say the increase to due to parts increasing and medical expenses. I have not been at fault for an accident for 20 years.

On June 13th I filed a vandalism claim with GEICO that someone has been meaningfully keying my car and forcing entry to my hood and finder trying to take things off the car that didn't belong to them. I called the city of Binghamton police department around 7:00 about this occurrence which however happened between 1:30 am and 7:00 am because I had to be to work at 7:30 am. I filed the report on June 13th 2017 at 7:00 pm after my arrival home from work.

I had to pay Enterprise a total of $579.66 for a car rental while my car was in the body shop. My new car was hit while shopping at a Wal-Mart. I filed my claim online on 06/03/17. The 1st adjuster came to my house to do an estimate 06/07/17. I had picked my Chevy Dealers Collision Center to do work. No problem. But I had to have another adjuster look at the car once I delivered to the Collision Center because it was in a different county.

I live in Redlands, CA and own a 2002 Ford F150. I have comprehensive auto insurance from Geico, because I am still making payments on the vehicle. I have been a customer of Geico for years, make payments on time, and have not been in any recent accidents, thankfully. My parents (also customers of Geico) informed me that Geico would cover auto glass repair at no cost, and have used that to replace glass on their van before.

7-23-2017 we were hit by ___ in her black 2013 (PO report says 2011) Liberty Jeep on Kaukama St., she came from the shoulder lane trying to make an illegal U-Turn and rammed our van from the passenger door all the way to the back tire. I was pissed after the accident. I asked her, “What were you thinking”. She said, “I was looking at the trail (across the street).” Her insurance is Geico. I told her, “I used to have Geico (found cheaper premiums with Island Insurance more than half). You have to call them right now, send them pictures from your phone, and they are good (use-to be good).”

My husband is a disabled combat veteran and I'm a double amputee, in end stage kidney failure and have had over a dozen heart surgeries. So needless to say we aren't rolling in the dough, we are on a fixed income. We have been with State Farm for almost 7 years. We have never missed a payment, made no claims and have never had any tickets. We started shopping around trying to find a better rate. Everything we own is paid off. We have a truck, motorcycle (w/full coverage) and renters. We also would be adding a 4 wheeler my husband inherited from his late brother. I consulted with Geico on 7/24/17 it seemed like it was going to be a third less, with more coverage and full coverage on our 4 wheeler.

My advice is stay away. They are the lowest but they raise prices twice a year and they add fees to your payments all the time. I am on my 21st year with Geico and have experienced some really bizarre behavior from them and am thinking about changing companies. I bought a new car a month ago and since they insured it they have changed my monthly payment, six months payment, and annual payment, over and over in the month since I insured the car. In one month the prices quoted have gone up several times. Every time I get a new Declarations Page or talk to another agent or supervisor I hear all new things and all new prices. It's insane.

I Had been a GEICO customer for a little over 12 years, in the last 3 years, I have been subject to rate hikes for ridiculous unwarranted reasons. I finally got fed up and cancelled with geico, only to be told that I somehow owed them money. I moved from San Diego, California to a Mount Vernon, Wa, a small city. After moving, I noticed my auto insurance rates went up significantly, so I called to inquire what was going on. The reason for my insurance premiums being increased was apparently because auto theft was higher in a small town in Washington, than San Diego California. I was upset but let it go. The next rate hike came with a used vehicle upgrade, the reason was that the car had new expensive parts that it would cost a lot to fix. A 2014 "2y/o" Chevy Spark with 15k miles was costing me more than my 2003 Ford Excursion diesel, with the exact same coverage, and apparently would cost more to fix. Ok, can't do much, so I had to let it go.

If you are purchasing a home be aware that your lender is going to need to request insurance binder. GEICO has a process in place that is streamlined for Geico ease without consideration of the lenders process. I've closed over 1000 loans. Geico is the worst to work with since their process has been responsible of delaying several loan closings.

53 days after a GEICO client totaled my car, still waiting for a check. The Lizard-Gecko does not move with speed. While waiting, they pulled the car rental too. (This after taking my car to the wrong body shop, and failing to pick up my car when I offered it back while out of town). Days of delay between returned calls. May God help any of you making a claim with GEICO, and my prayers to all of you GEICO customers. Lizards and snakes have many similarities. If you know my pain, share here… I use Amica, btw, and have never experienced anything remotely like this. Even State Farm was better.

I have had GEICO for 20 years. I thought I had a good insurance company until I needed them. They won't pay fairly for a claim. Now we have to go to court. My daughter and I were hit by a careless driver. We were smashed between two cars. My 22 year old daughter never had any problems with her back. She was diagnosed with a torn lumbar and protruding discs. Not one medical bill relating to her spine (from before crash) has been produced in the 6 years since the crash. I was injured as well but I have some age and some prior preexisting conditions that were greatly exasperated by the crash.

July 3rd 2017 I was minding my business when I was clipped by a MTA bus in Brooklyn NY doing 50mph on the highway in my 2011 Jeep Grand Cherokee. My car had $6300 of damage to it after it was all said and done. I brought my car to a GEICO recommended body shop (kings nissan body shop) if anyone wants to know. The damage was pretty serious and my car was supposed to be ready on July 12... Well guess what. It wasn't ready until July 14th when I was 1500 miles away on vacation in South Beach Miami.

Called Geico to complain regarding the lousy job their vendor did on replacing my windshield. While replacing the old windshield, the guy cracked the new windshield, ding the hood of my FJ and broke my antenna. Have vacation schedule to leave tomorrow using my FJ but Geico can't do anything until Monday. That is 2 days I am out on my vacation time. Had to can cancel everything because they can't replace my windshield. Request them to deal with the dealer to have them replace my windshield so I can start my vacation but I was told I had to pay out of pocket as the dealership don't deal with insurance company. Don't you think you should at least offer to reimburse me if I pay first out of pocket?

Long story short - Geico will give you a person to talk to every time anytime but never expect them to budge a finger to help you. I will never use their insurance again. This was just a small incident and I thank God it was because I fear I would have been left completely unaided had this been a worse situation. Read below for full story.

I will start off by saying that I was late paying my bill and my policy lapse due to the fact that I am a small business owner and my bank account fluctuates dramatically from day to day. I kept in contact with Geico to tell him when there was money in the account and it was not taken out in any immediate fashion. So with that being said my policy lapsed, I was able to get it started and due to my SR22 I needed them to send over information to my state to make sure my driver's license did current. I was very very precise when telling the man they needed to get it sent over ASAP and their representative assured me no problems, that it would be there in plenty of time. Well in fact it was not and for the weekend I was unable to drive.

My GEICO policy comes up for renewal every 6 months. Clean driving record and my rates have been going down for the last 3 years. This renewal period for July 2017 my policy increased $23.00 per month. I called GEICO and requested to know why as my driving record is clean and my car car is 7 years old and paid for. They said they have been undercharging the correct policy amounts for GEICO customers and they raised rates accordingly. While my new policy amount at $507.30 for six months is a good price, it is still more than the $483.58 last renewal in January 2017. No letter, no email, no mention these rate increases were taking place. I AM NOT HAPPY!

I was in a car accident on 7-7-2017. The lady ran into me on my left side. I was assigned a claims adjuster Stacy ** who has a very bad disposition and is also nasty and unprofessional. Today is 7-18-2017 and we still have no rental car and our car hasn't been fixed (it was undrivable due to the accident). She refuses to answer questions from my son who owns the car and refuses to work with my lawyer yet her answering machine states that she is there to provide great customer service. I really think GEICO should send her back through training because what my family have received is trash. The lady who hit me took full responsibility for the accident at the scene, so waiting this long for answers or respect is utterly ridiculous.

I have just come to realize after getting quotes from Travellers and State Farm that GEICO has been ripping me off for years with premiums that are double that of other auto insurance providers. I am currently paying $4297 a year for a 2010 Ford Taurus and a 2004 Dodge Ram Pickup. My driving record is excellent with no points and no accidents. I am a 52 year old male. My wife also has an excellent driving record. We have never filed any claims or been in any accidents.

After years of using Geico, having a spotless driving record, and never having made a claim, my wife and I received a notice that our rates were increasing because the number of accidents in our state has increased ("texting while driving" was specifically named as the culprit). Geico targets inexperienced drivers with savvy marketing, and we've been planning to switch for a while, but spare time is a luxury when you and your wife are college professors with children. After being patronized by the manager of the call center, we will happily go elsewhere. We were essentially free money for Geico, so their unwillingness to budge on the rate was penny wise, but will prove to be pound foolish.

I was at a red light and was hit from behind. The teen driver stated she didn't see my car or the red light. She told me that she was looking at her phone. Dallas police came out, gave a ticket to the teen. She was driving with no license. The claims adjuster for GEICO auto (KALLON **) came out and look at my car on 07/06/17. I received a letter that said... "Dear Ms. ** (09/2012) Per Texas law, you have the right to choose where your vehicle is repaired and the parts used for repairs. However, an insurance company is not required to pay more than a reasonable amount for repairs and parts..." I started having pains in my lower back and neck. I went to my family doctor and paid out of pocket. This was on 06/20/17. He gave me a shot and muscle relaxer and told me to take OTC pain med and use heat and ice on my back and neck and if I still have pain then I might need to go see some who deals more with that and have x-rays and an MRI done.

I had a automobile family policy with two cars for a year. I liked the GEICO rates, so I called to insure my aunt's car that came to live with us. GEICO launched a full investigation, mainly regarding whether I stole the car from my aunt, they interview me, my wife and my aunt. Finally, they asked me to return the car to my aunt??? Completely nonsense. They did not insure my aunt's car stating that I have to return the car. I was forced to drop my family coverage and found other insurance company - with no problems - all three cars insured. I have more to talk about CLAIMS. In short, they specialize in doing whatever it takes so you feel miserable. I was polite trying to make my case and they hang the phone on me.

There are quite a few glass shops with local area store front locations providing mobile windshield repair. Sgc network affiliates that use direct sales door to door marketing to get their name out. Also market online and social media. Never fixed a chip without the customer present for the entire process. Not involved in any fraudulent activities. But flagged for inspection with every Geico customer. I have talk to managers at geico and SGC they just repeat the word random over and over.

GEICO uses unknown and undisclosed factors to charge exorbitant rates, then refuses to pay out on legitimate claims when an incident occurs. As of last year I was paying $3,800 a year for full coverage on a 2013 BMW 328i with $1,000 collision deductible and the minimum $15k/$30k liability. I have ONE point on my record and haven't had an accident in more than 25 years. Two months later—with NO new incidents or activity of any kind whatsoever—they raised my rate to $6,000 a year. Upon inquiry, their reason was that there was a "rate restructuring" and that I was considered a "risky insured." What the?!?

Geico told the DMV I had an uninsured vehicle months ago. Nothing I could show them could convince DMV and the Driver License Office that I had Geico insurance until my vehicle title was changed over because Geico lied. It cost me $150. You will regret Geico! They deserve a negative 10!

I recently had a vehicle that was covered by GEICO insurance co. I had full coverage, the vehicle was set on fire, steering column broken, the was running when vandalized. When the car was ready to start there was damage to the fuel system, they refused to look at the reason for this damage. They left me in a bad position, paying insurance and car note for a car that had unresolved issues. They didn't follow up on this matter, it is costing me. I returned the car to the financial institution, still paying for a car not repaired.

I went online using the GEICO app this morning to get a quote for my son who does not live with me. After filling out the information and seeing what it would cost I cancelled the quote. Shortly after I received an email stating he had been added to my policy and that my new policy was increased by $274 for the remaining time. I immediately called GEICO and was told that because he is my son and he is in the home he has to be added. The first thing I said was "He doesn't live with me. He lives with his mom in Tucson and visits occasionally." Second I was getting a quote and how could they use that information and just add someone. I was upset and asked to speak to a supervisor. I was told one would call me within 2 hours. This never happened.

A while back, the year of 2016, specifically the month of April, I had a massive car accident where I was at fault. At the time, I was a 21 year old male with an extremely fast car who was doing something stupid, which I can admit now. The reason why this is important is that this particular event was one of the most traumatic events any relatively decent person (as I've never been in trouble with the law or had even been sent to the principals office back in high school) could possibly go through.

I was a customer with business insurance for my work truck and two cars for about 10 years. Never had a claim or any tickets. Then one day I scratched the bumper of a car and immediately they tried to deny the claim stating I was using my work truck for work and was not insured as a work vehicle, which it was and took three days for them to figure out it was properly insured. It was a small amount to pay to fix scratch so I paid it out of pocket and switched insurance companies. After all those years of paying insurance premiums with no accidents and no tickets the first thing they did was try to deny the claim. Screw that, I can only imagine what would have happen if it was a serious accident.

I already 3y w/ Geico, when I got accident. Somebody hit my car, and I think GEICO can make me easy to claim & not give me hard times, and I claim go through geico not from 3party. THAT'S I know I make big mistakes because from GEICO I gets hard time, they want me to buy car seat out of my pocket. After that take pictures the old car seat, cut the straps, after that they send money. I have 3 kids so 3 car seat. My kids' old car seat Britax advocate $450+ tax=$480 each. So how I can buy 3 car seat in the same time? I have to spend almost $1500, I already say to them I don't have money for that and they still can't help. They say I have to cut the olds car seat first.

have been using that account for auto pay. Cleared it up! No problem! June 17, 2017 - We get in an accident. Not at fault. Bad pile up! We logged on our account at the accident. Started taking pictures.. called Geico. On the phone for 30 minutes. Very helpful! Calmed my nerves if the guy who destroyed 4 cars at 60 mph didn't have insurance because we have the best there is with Geico!

Tempe AZ Office- Worst customer service ever. Janet is the one who helps us (or doesn't in this case). We canceled our vehicle policy because it was so difficult to get in touch with anyone and we got the run around constantly. We now go through an independent agent who returns emails/calls promptly and makes changes for us with just an email from me requesting it. We kept our home policy with Geico's sister company because the cost was cheaper than changing then. So now we need to make a change to the policy. I've emailed Janet twice and called 4 times in the past 2 weeks to get this quote on a change that we need done ASAP. Want to know how many call backs or emails I've received? ZERO!

I am tired of only seeing ** in their commercials being the bad person! Stop making one race look bad just for the reason of trying to get your point across due to the fact you may or may not lose customers because most ** people won't say anything. I am tired of feeling like I am the bad person because I don't march in the streets and yell about my rights! Not saying all ** people are good but you shouldn't make one race look bad!

Wow is customer service a thing of the past? If I had known signing up with Geico would have caused me so much of my time, effort, stress, and MONEY, I would have NEVER picked up the phone and spent "15 minutes to save 15% or more on car insurance". It is clear from my dozens of phone conversations with Geico, their staff lacks professionalism and basic documentation skills. I would like to reference Kylie in the Buffalo NY office and Rhonda ** in the underwriting as department, along with the many service agents and "supervisors" I spoke with.

I don't even know where to start. God help you if you have an accident with a GEICO insured and you are with GEICO as well. I first thought this would be super easy but it has become very clear they are only worried about their bottom line. Other driver found responsible but doesn't have enough coverage and GEICO expects you to pay out of pocket for fees and damages. After reading the reviews we too will be dropped once they realize the extent of personal injury in this case. Besides surgical recovery, I am having to argue with GEICO to see if they are coordinating the at fault's limits to my damages. As soon as this is resolved we plan to change companies. They are the worst of the worst.

On May 8th, a teen driver hit my car and drove off while I was standing next to my car. I took off on foot and obtained photos of the license plate. After pulling in the police and filing for a hit and run, which the girls was found because of the photos I took when I chased down her car, the police obtained a statement from the girl saying she hit my car and drove off. I then contacted Nationwide to have my car fixed. Nationwide contacted GEICO about getting my car fixed. When they called, GEICO’s system was down and they filled out everything on paper.

I am appalled at their customer service staff. I was originally going to go with a competitor for my 2 cars and home insurance however the agent I talked to talked me into going with you because the coverage was a tad better. I spent about 20 min on the phone the first time when the 2nd guy confirmed he would call my mortgage lender as soon as we got off the phone to tell him I have insurance. He never did so I called a day or two later to explain I needed someone to call my mortgage guy to confirm I have insurance to move forward with the buying of my home. I was told from their records I never called to finalize and all they have is a quote! Like my first call didn't happen. So I patiently went through it again where I was told I was all set just needed to be transferred to one more person. Well the person I was transferred to thanked me for calling and asked what they could do for me!

Ok so I've been with GEICO for almost 5 years. I have PIP and liability with them... at least I did. So I was paying 105$ a month. I've been calling them every month to lower my payments to save me money. I get the same answers every time "You have the best rates available". I asked why so much. They answered that they count Florida as a whole state blah blah blah which is a scam. Now I called State Farm cause they kept sending me quotes in my mail. Guess how much I'm paying now for the SAME EXACT policy. 46$. No sign on bonus or whatever. State Farm told me they do NOT do that. I was shocked. I should have called months ago. Like dang man.

I have been a customer for 9 years. I received a cancelation notice because my credit card was hacked and payment didn't go through. I didn't get the notice until I got back from vacation. Nobody called me or emailed me to let me know the policy had cancelled. I called to renew it and GEICO required a full payment for the entire policy which is quite a lot of money to pay in one lump sum. The customer service person acted like they didn't care and wouldn't allow me to make payments for the policy... Terrible service. How can you do this to people. What if I couldn't afford it? I will be looking for a better insurance company that will care about me as a customer.

GEICO is a very bad insurance company. Their agents lie. Their agents tell you one thing and sell you something completely different. I bought full coverage. Everything. Even towing comprehensive and collision on my car. GEICO even had me take it for the physical inspection at Maher Chevrolet on US 19 N St. Pete FL. States in my emails and everything comprehensive and collision. Someone at GEICO changed my policy. My deductible... not what I was sold... and waiting on a tow from 627 pm to 945 pm. It's not acceptable for a 52 year old single grandmother in the dark by herself in a dark parking lot. I'm going to hire a lawyer... I'm also changing insurance asap. This company misrepresents, lies, and changes things without authorization from the policyholder. This is a very very very bad insurance company... Scary business. Run fast...

I had very basic car insurance with Geico for less than six months. Luckily, I never actually needed them - just had to shell out my hard-earned money each month to keep my policy going. Unlike all they advertise, they are not cheap and are not great - there are much better insurance companies out there that have affordable premium payment plans and coverage for what you pay for. I'm not longer with Geico, yet they keep sending me bills for insurance I no longer have. They even go so far as to threaten me that they will report me to the credit bureau. I DON'T HAVE INSURANCE WITH GEICO ANYMORE. I broke up with them, but the idiots still think I owe them. Do yourself a favor and take your money elsewhere.

I called GEICO to change my car on my insurance. They took my husband off my policy without my authorizing them to do so and replaced with my cosigner. When I called to ask why they did that they said I asked to, I did NOT! My rate went up almost $200, I was furious!!! They then cracked a PTSD joke about my cosigner not having a license at the age of 26 due to ptsd from being active military! The agents are rude as well as the supervisor who cracked the joke! I demanded a corporate number when they claim they didn't have. I told her she wasn't funny she was "laughing at the situation" the situation was A 26 YEAR OLD SOLDIER WITH PTSD and she found it funny! I however cancelled my policy and took my business elsewhere!

I had been with GEICO for over 10 years, no accidents, 3 vehicles insured, no tickets but somehow they found a reason to raise my rates (over 350) twice. I called them and asked why, their response "It costs more to insure cars since they now come with all this new technology". What a BS excuse being that they've been insuring the same vehicles for over 2.5 years. I haven't added any new technology to the same vehicles so how does that apply to me? They had no answer. Pathetic excuse for greedy company.

I would not recommend buying insurance from this company. After purchasing 6 months of insurance, I went online to get a QUOTE for a bundle. This was a huge mistake. Without my consent they added the person I was getting a quote about to my policy with no notification other than a vague email saying to log into my account (which I think everyone gets these and ignores them). It wasn't until I try to cancel my policy, as I spent weeks talking to customer service reps trying to get my policy back to how it was originally, that they tell me I owe money for the 2 weeks they added this other person because they did not have coverage and lived with me. I feel if a company is going to start charging you more than what you originally agreed, they need to verbally get your consent.

I have been a Geico customer for well over 10 years. There was a period of about a year that I left this company due to finding cheaper auto insurance, but I returned to Geico in 2016. During the entire time that I was with Geico and the other company I Never had any at fault accidents. Through these years I have filed a total of about 2 glass claims. One claim involving someone else hitting my vehicle.

I had been a customer for about 9 years, using their auto insurance. Automatic payment was set up from the beginning and never missed/never late on a single payment. I never had to file a claim or had a ticket. They dropped my rates really low over the years to $77 a month. Last year, my wife and I went through 3 debit cards apiece, due to expiration and then my bank implementing the chip card. Well in all that madness and other issues, I missed a payment. My fault. I admit it. Here's the issue: I was never notified. Not by text, call, email-NOTHING! I get a letter in the mail telling me that my policy has been canceled.

Guy hits my parked car, gives me his information, says he will cover it. My sister was with me when he admitted he hit my car. Both of us are insured by GEICO. GEICO after two weeks (because hitting a parked car is a really difficult claim to deal with) denied my claim. Lack of evidence. Never contacted my sister. The guy apparently had another accident right after and you can no longer see where he hit my car, and is now saying he does not remember if he hit my car, just that someone told him he had.

I totaled my car in a flash flood in Dallas Texas on 2 June 2017... My car was towed to BMW a week later. It was determined that it was totaled. We had not signed any papers, we had not given any permission... But GEICO ordered a Tow to take MY CAR to an auction lot. Between BMW and the auction lot everything was stolen out of my car... A small amount of cash, two necklaces, my prescription sunshades, a couple of CDs... Totaling about $750! GEICO blamed BMW, BMW blamed GEICO and I was out the stuff and seemingly there is nothing I can do about this situation even though it was completely illegal for them to move my car. GEICO doesn't even have a complaint department. I'll be looking for a new auto insurance.

Recently moved to N.C. and needed to switch my insurance because I was no longer a part of the school system thus eliminating from Horace Mann's coverage. Previous 5 years I've had one at fault incident and two violations (not a DWI or anything more serious than speeding) on my record. After calling around and shopping for a few minutes I decide on Geico because of their quote, go thru their entire process over the phone with a rep and then make my initial payment and am put under the impression from their emails and rep this will be the agreed upon price for the rest of the 5 months of my contract.

Watch out, Geico will take advantage if your autopay payment ever get declined to an expired credit card on file. It will not matter if you have a backup credit card on file it will still not charge the card on file. I have been with Geico for 6 years, with 0 claims and 0 driving issues. One day my card was stolen and the autopay didn't go thru although, I have added another card on file in case this happened. However, they didn't try to bill that card and canceled my policy. When I tried to renew the policy they get me a new quote and added about $1200 a year, the policy was canceled for more than one day. I asked them why they said, "You are no longer a premier customer now. You are a new customer and the rates are accordingly."

The second rep actually become belligerent on the phone when I told her I was going to shop and compare providers. I was shocked. Ended up with State Farm - they were fantastic.

They left my 20 year old son broken down in the Bronx for 6 hours. Had to arrange a tow myself. Their manager Brian who would not give last name or any other proof of management any legit answer blamed it all on tow company they use but they’re happy to take my 6000 this and dollars a year for all my insurance cost. Screw them.

I've been a GEICO customer for over 6 years. Always paid my policy on time until tragedy struck. I fell behind one month and called to try to either get an extension or make a payment arrangement. "Nothing we can do" they said. I NEVER complain or ask for a manager, but this time I requested a mgr. Told her my plight and she had absolutely NO EMPATHY. I've worked for a major bank and I know that there is always *something* that can be done to retain a customer. GEICO didn't even try. Poor customer service and no effort whatsoever in trying to retain a long-time customer. Bye, GEICO. Hello, USAA!

I have been a GEICO customer for over 20 years and have never filed a claim until just recently, so it's safe to say I have paid thousands and thousand of dollars to them all those years. After filing the claim it took the adjuster almost 5 days to get to my house to look at the damages and then after that she got called out of state to Colorado, never got a phone call on the status of the claim or anything. So I call her back and on her voice mail was the info to call a worker who she turned her claims over to while she was out of town and left him a voicemail and never got a call back from him either. After waiting weeks and getting turned over to this person and that person without any answers I ended up calling her supervisor and after explaining to him the situation. He assures me someone with be in contact with me (another lie) but it did finally get the car towed to the body shop after almost 3 weeks.

I once filed a auto accident claim with AAA NorCal and their reps had a lot of innuendo when talking to me, making me feel like I was filing a fraudulent claim or claiming injuries that didn't exist. Then they raised my rates even though I wasn't at fault. Geico is not like that!!!! At least not that I've experienced. Crack in windshield - filed the claim online and didn't have to talk to anyone. Never had a problem - always good service. I like not having to talk to people at insurance companies. With Geico most everything can be done online without talking to a person.

GEICO is a long time insurance company that has a number of sensible add-on's; mechanical ins, roadside assist, etc., and they have been spot on.

I was rear ended twice in 10 months. The first one paid for all repairs to my vehicle and my medical, plus a settlement. The second one didn't pay all bills, they fixed my car and some of the medical. The woman who hit us was texting and she didn't get even a ticket. So then after my car was hit it started breaking down, and I was having to call for Roadside Assistance a lot and Geico took away my emergency Roadside assistance. So I didn't like that since I was paying for full coverage on my '05 Mustang. So I wouldn't recommend Geico insurance. They were not able to cover my expenses and then I was punished for my car breaking down and using the tow service. It wasn't my fault that the woman hit us. Geico is a bad insurance company. It is expensive and do not care about you in the least. All they care about is your payments.

Geico provides competitive rates, however do shop around. As with anything, your rates will be based on your driving history. What I'd like to see with them is uniformity in their operations. I live on the East Coast and my son lives on the West Coast and we're both insured with Geico. My experiences with them have been almost exemplary, however his have not. The manner with which they handled his claims was worse than poor. So bad that I had to write multiple letters to the VP of Claims for the southwestern region in order to get satisfactory results.

Someone slammed into the rear right passenger fender of my car. GEICO fixed my car quickly and paid my claims. I did everything on my mobile and had an immediate response. Repairs were done within a week and a rental car provided. The doctor’s bills paid quickly and on time, as well as the lost wages. Plus, the agent stayed in contact with me throughout my claim.

My wife was traveling down the interstate. Geico's client wasn't paying attention to the road and struck her from behind. He was cited for failure to maintain control of his car. Geico is coming back stating it was her fault and will only pay for 1/2 of the damage. The evidence is clear that their client was at fault. Now we have to take a black mark on our insurance because Geico won't foot the bill.

I have commercial insurance for more than 1.5 years. My car was totaled on December 30, 2016 when it was hit by another driver. I reported it to GEICO but it took them weeks to get back with me. At that time the car was collecting storage fees from the date of the accident. Then, I was told that they will only pay for a few days of storage which was a total BS. The car can not be move and in pieces so what they're telling me was all BS. I was told that it was totaled and they will pay the car minus my deductible. If they collect from the other guy insurance they will return my deductible.

We think GEICO insurance company has been much better for our needs and we haven't had any problems with them. We have had other plans and insurance companies but weren't pleased with their services. The monthly premiums aren't bad either and so far they have been much better for our insurance needs.

GEICO is reliable and a respected company. I believe their fees have gotten a little high over the last few years. Also, they are very personable but slow to get back to you with final outcome of your claim.

They have a good company. Always answer the phone and my questions. They helped me fill out the necessary fields/forms. Also, filing a claim was quick and easy. Their customer service was patient, walked me through all the steps and they let me talk without rushing me. My experience was great.

After reporting an accident, GEICO's customer service is above every other insurance company I have held policies with. GEICO's responsiveness to customer's concerns, total service including legal representation in case of an accident, speed in resolving issues and their obvious concern for client's satisfaction as demonstrated in fast turnaround to complaints or claims makes GEICO one of the best, if not the best, in the insurance market. GEICO's reasonable premiums, although not the lowest, is a good return on the investment in GEICO. I could've gone with other insurance companies who offer lower premiums but the cheapest is not always the best. GEICO is ahead of its competition because of attention to details in every area of concern to the auto insurance clientele.

GEICO offers no incentives to their customers to stay with them and does not offer cash back to their safest drivers. If you're driving more than 20 years, and have never caused an accident, GEICO should cut the insurance rate by at least half. I'm considering switching to another provider in a few months because of that.

Although I am currently retired, I have remained a Geico customer because I know I can rely on them when problems arise. After having been totaled by a drunk driver, Geico immediately came to my rescue. Additionally, the driver of the other vehicle attempted to sue me for damages. This suit dragged on for two years, however Geico offered me the services of an attorney that got me through the issue after which the case was ultimately dismissed with prejudice. They also provided me with funds to purchase a replacement vehicle. My premium rate did not increase as a result.

I was told by Geico that if I find a cheaper quote that they would honor the difference. Well I did from The General Insurance company and guess what... Geico lied. I'm a DC resident and this is the worst car insurance in the whole DMV... Please stay clear of them at all cost!

A windshield chip repaired under my Geico comprehensive insurance failed. The statement on the Geico website regarding the Safelite repair said lifetime guarantee. It turns out there is no real guarantee. Because it failed in a big way we had to get the windshield replaced. We got the replacement for $10 less than we would have by just ignoring Geico and getting the windshield replaced by Safelite on our own. We might have saved more by shopping around. And we certainly could have found a more convenient glass shop. The closest Safelite was 11 miles away.

I was hit by a GEICO customer 3 months ago and he gave me all his information, license, insurance etc. for me to call his insurance, also I took picture of all his documents, plate, license, car, himself in the car and I upload all his information on Geico claim. When I spoke to one of the Geico - bad - customer - service adjuster she told me that she had all the info that she need to file the claim and the only EASY thing that she needs is to contact her customer... well after 3 months I received a phone call from this Geico CSR saying that they won't be able to process my claim because they weren't able to talk with their client... I CAN'T BELIEVE THAT A COMPANY LIKE THEM CAN'T CONTACT ONE OF THEIR CLIENTS, (maybe happen the same thing when their customer don't pay the insurance). Worst company ever.

I have had the absolute worst experience with GEICO. The rates were through the roof. I was considered high risk in spite of the fact that I had not had a ticket in over two years. I received an email that my policy was being cancelled with no explanation as to why. When I called to find out I was transferred to an underwriter who told me, (in her exact words) "Even though we knew about your tickets from two years ago we have decided that we can no longer cover you." And to top it off they sent me a bill stating that I still owe them a partial premium. I switched to a new company and it has been a night and day difference, even in the customer service. GEICO is a corporate machine only concerned with the bottom line.

On 5/14/2017 I jumped a curve in my car to avoid hitting someone who swerved into my lane. I called Geico and the police. I had to file a claim because although I avoided hitting the car, my undercarriage and tire was destroyed from hitting the curve. As a responsible driver I avoided hitting someone, Geico wants to categorize me as at fault for avoiding the accident which raised my monthly premium $200. I now realize that they are horrible and used this as a way to raise my premium. And since this is on my record, now all the other insurance carriers will give me a high premium as well. I researched these tactics and there are several class action lawsuits describing the same unfair tactic that I experienced. They are horrible and I will be seeking legal advice regarding this matter.

It is easy to access GEICO and they have the lowest rates available. They will quote you insurance rate when you are sitting at dealership and confirm that you have insurance that is required. They even email proof of insurance cards until you receive original in the mail. I have 2 policies through them and don't plan on changing.

GEICO’s customer service is great but the cost is expensive and I barely am able to make the monthly payments. GEICO is a top-rated company but there are no caps on what can be charged along with the number of uninsured motorists, so it becomes unaffordable for a lot of people. As insurance rates go up, less and less people can afford it. This causes a vicious cycle of increased rates to cover those who don't have insurance while those who pay, are given the job of paying for the uninsured. It stinks that I'm paying my part and theirs.

I have been with GEICO for several years and they remain competitive on their rates and very efficient at settling claims. I filed a claim for wind damage. The settlement was deposited in my account within 5 days. Amazing response. Their customer service has always been good.

I have this insurance company and they assist any way they can. I find that I can navigate their system very well and the coverage is great.

The service is great, the benefits are great and using the Geico app is extremely easy but Geico is not cheap. However, I love having Geico as my auto insurer. It would be great though if they rewarded safe drivers and gave loyalty discounts.

Last year I filed a claim with Geico due to having some items stolen during a move, it took me awhile to get the paperwork in but I finally did, I never ever got anything to cover the cost of the items I had stolen, I also wrote personally to Geico and never got a reply or a change in claims adjuster. It's sad that a company that is suppose to be there for you doesn't do anything but will give to those who don't really need it. I will never use them again and I will never recommend friend or family to them.

I've been with GEICO auto for many years and filing a claim was just so easy. The adjuster was there at the body shop and in ten minutes I had a number and my car was on its way to being repaired.

Filing the claim was easy, but getting them to cover the rental car was a headache. I had to fight each day to keep the rental car during the time my car was being repaired. I had $8000 worth of hail damage to my new car. When I reported the damage the claim process went very smoothly. Once an estimate was made I was pressured to use their choice for the body work to be done on my car. In the end I used the dealership since my care was less than a year old. The actual cost of the repairs came to $8100 and the insurance paid, however they did not want to pay for the rental car that I had to drive for more than three days. The repairs on my car took almost three weeks and after the first three days I had to call the insurance company almost every day just to keep the rental.

Got stranded in a mall parking lot on a Saturday night when it was cold and raining. Made ten calls to customer service for roadside service. It took eight hours to get a tow truck. Even more frustrating was the fact that we had to make so many calls based on their time estimates for the truck arrival which were never met. Also, we had to explain the situation each time. During this time the mall closed so we couldn't go inside to get warm and our phone batteries died so we had no way to contact them further. All in all, it was a horrible customer service experience that was not made easier by a lack of empathy.

Got a quote from GEICO for home insurance and I thought I'd go with it since I already had car insurance with them - simply thinking it would make my life easier. But boy was I way off the mark. Must have spoken to at least 6 to 7 agents over the phone spread over a week taking hours off from my work to talk to these people to get my quote approved (will take a whole page to list out my headache of an experience). Finally when I am close to getting it approved (about a week from my new house's target closing date) they say they can't give me the quoted price. So I said goodbye. Exhausting time-wasting experience. Extremely poor customer service.

GEICO offers an excellent customer service as well as follow up and email alerts. Before charging the premium every month, they send various email alerts about the charge and date. Their website is very organized and easy to navigated with the answers available to customers as needed. Customer service either over the phone or chat service is incredibly helpful and the most important thing, GEICO rates are fantastic.

GEICO's customer service is consistent across the board. On more than one occasion they have handled my auto-related claims. The process was quick and favorable--no hassle. When I call them, I am certain my questions or concerns will be addressed amicably and timely because for more than 20 years that's been my experience. Occasionally, I have called in relation to policy-related questions. In addition, I have added new vehicles to my policy and that was seamless-- a quick phone call was all it took. Road side service was quick and painless. I have also had the misfortune of filing several accident claims. No matter the circumstances, GEICO's customer service associates took great care and have been helpful, friendly and courteous. They have always provided excellent service.

We have had nothing but a great experience with GEICO. I had been with a different insurance company for 20 plus years. GEICO exceeded the customer satisfaction in less than a year. When filing a claim they were fast, friendly and very efficient.

Whenever I experienced an issue customer service always resolved it and gave me a return call to confirm that the issue was completely resolved. I expect to have a service agent that is genuine concerned and knowledgeable.

From signing up to five years later Geico continues to provide my auto insurance. I shopped around and found their rates to be the most affordable. The sign-up process is easy and fast. They also have a great online portal where you can access your account information. They have truly made car insurance simple. The renewing process is simple. And on the rare occasion that I have had to contact customer service, the service was great.

I have filed claims at least 3 times in the past few years with GEICO. They followed through in excellent service from insurance adjusters to customer service on the phone. I make a call to them and follow their directions and never had an issue. My husband and I changed few years ago to another company but went back to GEICO and I’m not going anywhere else anytime soon.

My previous insurer, AAA, kept raising my rates although I hadn't had any claims for decades. So I opted to go with the GEICO. GEICO has very reasonable rates and responsive to my questions. Saving me a ton of money!

When questioning my rate increases on a regular basis when I have caused no encumberment, have no traffic violations I'm told rate increases are approved by the State of AZ; similar in all states. When questioning why insurance companies fail to increase the rates for bad drivers proportionately rather than taxing customers across the board, bringing up legitimate facts and statistics regarding rate increase issues that adversely affect our rate increases; I was told by Cindy, customer service at Geico that I was racist and she is personally offended. I reminded her I did not mention race even once. She was off her script or maybe that is Now GEICO' s latest narrative; put down to consumer challenge, rational concerns. Advised her to go find her safe space to avoid responding to factual reality and have a manager call me.

GEICO has always answered questions and provided cost efficient suggestions. We were struggling trying to get insurance on our new car so that we could drive it off the lot. We were able to speak to someone, get a quote, and have the information emailed to the dealership in a matter of minutes, at 8:30 on a Saturday night.

I believe everything can be improved on at some point. I have been with GEICO for over 10 years and had several other insurance companies. But I have stayed with them because of the prices that they maintained even when I had 2 teenagers on our policy and my husband hit two deer. They gave both of our children affordable coverage when they started their lives with a vehicle. When we filed a claim, it took two phone calls to get them to come out. But from that point on it was smooth sailing and there was no problem getting them to pay the bill.

Customer service need to be more informed about the policy and procedure of GEICO. Each agent will give you different information.

I have no problems with GEICO. I wish they would offer to chip away at the deductible for being accident free or claim free. The policy price keeps increasing and haven't had an accident or filed any type of claims.

I am writing this because I am at my wit's end and can use some help. My husband was involved in an accident and we have been receiving wage reimbursement from GEICO. Each month our funds typically arrive around the 24th until the month of May. We have not received a check in 38 days and each time I call GEICO I am getting pushed off and told they are doing everything they can. The stress this is causing my husband and I is terrible. I have a mortgage to pay and people do not seem to understand how this is creating a difficult situation. We have been very patient but are not getting the help we need. We have been GEICO clients for 18 years and to say I am disappointed in how we are being treated is an understatement.

Let's break this down. April 11 - car accident. April 14 - Ross ** adjuster comes out, adjust the car and states I did not have to pay the deductible because they were putting it with my claim. April 21 - Geico tow truck tows my car to body shop at Ourisman Chevrolet. May 7 - @ 4:52pm Ross leaves me a message stating he could not locate my car and if I knew anything about it. May 10 - I find my own car and it was sitting under a tree in the back of Ourisman since April 21st. May 16 - Geico refuses to continue to pay for my rental, mind you may car still not fixed. May 16th - Ourisman picks up the rental. June 2nd - car is half ready because they are waiting for a part to come in. June 2nd - I had to pay for $250 deductible Ross ** said I would not have to pay.

I recently moved to SC and had to switch auto insurance, the company I had only insured in NJ. I made a call to Geico who gave me an 'unbelievably' great price. Trusting they are a nationally known I signed-up with them. I even transferred my homeowners to them. When talking to the sales rep I MADE SURE he knew everything on ALL our motor vehicle records. My daughter has a careless driving ticket and a not at fault accident (2013), which at 22 still costs more money. I also made sure the Rep knew my daughter had NOT taken any driver safety courses since she was 16. The price he gave me INCLUDED a driver's safety discount and OMITTED my daughter's 2013 accident. In one month with Geico I received TWO price increases; one for the accident and one for her not haven completed a safety course in the last three years.

Geico's rates are extremely competitive and we haven't found a company in approximately 10 years that can give us more for less. We feel confident that when we pick up the phone with an emergency, we have competent people that will help us through our issue. Whether I'm dealing online or on the phone, the customer service is always competent and meets my needs. Also, the streamlining process is great. This was a serious personal accident that needed a lot of attention and Geico handled everything from A-Z and they are there 24/7. I wouldn't go anywhere else for all my insurance needs.

GEICO insurance is just a joke. I switched insurance companies from Allstate of 15 years to GEICO and what a mess! They do not listen to the policyholder on any issue. You talk to different people, they lie beyond, I had not one issue but at least 10 or more. Thank God I read my policy. They had things on there that I did not want and what I wanted they didn't put on. Then they never sent me notices or bills, only online. If you do not sign up for payments to come out every month, they charge you a fee. REALLY! I do not know what that, I want to pay my bill myself and I have to pay more for it. When the year is up I am going back to Allstate. I was in good hands with them!

The claims process with GEICO was seamless. I filed the claim, an adjuster came to my house and provided a damage estimate and recommended an authorized repair facility. Midway through the repairs, additional damage was discovered and an adjustment was made on the spot with no questions ask. Then after I had the vehicle returned after completed repairs, yet another damaged area was discovered, and again the adjuster came to my house and revised the original claim to include the newly discovered damage. However it is a bit expensive considering no moving violations or collision claims have ever been filed. None in the past 10 years. Overall I have been very satisfied with the coverage, the staff has been very helpful and a good value versus other providers.

Based on my experience, I could not ask for anything more. Filing a claim has been very easy and I have accomplished over the phone. Agents are accessible, knowledgeable, courteous and helpful. My experiences with other companies in the rather distant past was different, specifically AAA (20 years ago) provided incorrect information (more than once) and Mercury (10 years ago) acted like they were doing me a favor when I inquired about auto insurance. I have been with GEICO since returning from overseas in 2004 and have no intention of changing carriers in the foreseeable future.

TERRIBLE CUSTOMER SERVICE AND ROADSIDE ASSISTANCE! My car got flooded last year and needed a new floor and ball bearings due to the flood (words from the repair shop). Geico did not cover the ball bearings, which cost $600, even though it was flood damage, and now I have to get my brake line, the brake wheel cylinder, AND the bleeding screws replaced, an extra $550 out of pocket because the auto inspector WHO FLEW IN FROM PHILLY didn't do his job correctly. He only checked inside the car, not underneath the car, or the hood. He only cared about his paycheck, and now I have to suffer for it. No wonder this company sucks, it has a lizard as its spokesperson and really crappy people working for it. If they were truly "sorry for the inconvenience" and for the "unfortunate situation", then it would be fixed, instead of me constantly getting "I'm sorry." Man up, and do your job.

I had Senate Insurance, they dropped me without telling me. They were 3 times higher in payment and awful customer service. I called GEICO and they not only helped me, they were so much lower on payments! I could kick myself for not choosing them in the first place. Also, they have great customer service.

GEICO is a great insurance company. They treat their members like human beings and not policies. They take care of you in time of crisis with the best of care. They are fast, wonderful and very supportive in their care and customer service. They made dealing with claims a very easy and fast experience. Within a week they reviewed the damage on my car. Unfortunately it was totaled, but they made sure I was taken care of. My claims analyst was very sweet and talked to me on a daily basis and walked with me through the process till it was complete. I have had a few different insurance companies and GEICO is by far the best. I recommend GEICO to everyone and I will never use another insurance company. Also, Geico prices are very fair. The quality and prices are well worth it above all others insurance companies.

I had four vehicles, a boat, a fourth foot camper and my home insurance through GEICO and I only paid $485.00 a month. I had the highest coverage they offered at the time and that was a great price. Every time I had to use their claims service, everyone was very helpful and nice. I had a Cadillac with a landau top. My daughter was driving it and came home with the car that night. In the morning, when I went to get in it for work, the top was gone. I freaked so I called GEICO and told them and that day they had me an appointment with a good shop. They had a rental car pick me up. In three days, the car looked better than it ever did.

They cared and treated me like a person, not a number. Filing a claim is an easy process and they were able to send me compensation even though the person who hit me had no insurance. GEICO is easy to work with, so a great value overall!

I have been with GEICO for almost 30 years and I have never had any problems with them. Their customer service reps are very helpful and always polite. They have worked with me when I had financial difficulty paying my premium and I hope to stay with them another 30 years. They have good payment options, low premiums and great and easy to use website.

We had Geico for years in the past and we're satisfied. Friendly customer service. But as costs rose we looked for coverage for less premiums.

GEICO is a decent company. Their customer service people are knowledgeable, efficient and helpful. Plus, it was fairly simple to file a claim.

A Geico insured driver ran a red light colliding with a vehicle first and then ultimately colliding with me and another vehicle. The police officer took statements from witnesses and cited the Geico insured driver for running a red light. The adjuster shows up and does his report which declares the vehicle a total. Two days later I am supposed to be receiving payment for the vehicle. Calling the adjuster has brought zero results and no return calls from them.

When you submit an accident claim, the auto is given an estimate for repair. You are then given a check and expected to take it to the auto repair service and get the car repaired. There is no place for negotiation and there is no follow-up. Very impersonal.

The rates are competitive and I've been with GEICO for close to a decade. One claim and didn't have an increase in rates and it's a hassle-free coverage. Set up auto payment and it's one and done. Called in the information and it was taken care off without any issues.

In 62 years with Geico (since it was Government Employees Insurance, Co.) filing a claim has not been a hassle. I never get any problems dealing with them in several accidents I had. They "ALWAYS" keep their word. They are available 24 hours a day, every day and I get fast service always.

Geico is a good value. I have had other insurance companies at a higher price and find Geico, at a lower rate and better service. After the accident I called them and the process began quickly. I received a call from the agent the next day and in 3 days the claim was approved and my repairs initiated. This was an extensive repair and took quite a long time with no objections from Geico. The only hiccups was from the repair shop. But fast service with no problems or delays on the part of Geico.

I was driving down the road when a deer hit the back trunk of my car. The deer picked himself up and ran away to leave my car damaged. I contacted the highway patrol and called the GEICO help line. Their first questions were for my name, if I was injured and if I needed a tow. They took my basic information and suggested because my car was drivable to make it home safely and call back in the morning to allow everything to settle. The initial and follow up contacts were easy. I was also permitted to use the body shop of my choice where GEICO sent the insurance investigator. He reviewed the suggested repairs from the body shop and approved them.

Geico is a very good company and it's available at any hour of the day. They have good customer service. I can call any time of day or night and talk to a registered agent. They look for ways to help save money on my insurance. We have several discounts including new car, multiple car, government employee, anti theft, etc. The claims dept is efficient. I don't have to wait very long to talk to a person when I call. I had an accident in 2012 and Geico was very supportive. They sent a tow truck and the next day someone called me to tell me he was following up. He kept in contact with me and the mechanic, and they sent checks to me in both the mechanic and my name.

Someone stole my email information, my social security number, date of birth, called the company and got insurance in my name and when I called GEICO to get insurance again they told me I owed them a bill. I told them I haven't had a car in a little bit and someone must of called with my information and they told me I would have to pay or they could not give me insurance or my husband until it was paid…

I can always reach them easily not a dozen transfers or having to wait till next day. They give personal service and the claims process was very easy, painless even. They were polite & within 72 hours we were paid for damages. Even called back to make sure we were still good.

LIARS. When I was told a claims rep would call me they never did. Instead GEICO claims went ahead and did all proceedings without me. They said my totaled car was worth 1 price yet their final payment was thousands less. They REFUSED medical payments even though I had medical insurance with them. Many other Problems with GEICO. Regardless of what your GEICO policy states when it come down for claims payment GEICO adjuster will not call you until you complain, GEICO adjuster will not show up at appointments and blame you for them not showing up. They don't answer their phones and have many excuses.

A month ago I called Geico and inquired about me moving to NC and leaving my truck behind in NH for my daughter/son in law to drive. The agent told me that the truck should be insured by my son in law and not me. Now that I moved to NC and my insurance was due on the 23rd. So I called them and was going to let the policy expire/cancel until June 21 because I didn't have the funds to register it or get an NC license and going to take the car off the road anyway to do a bunch of work to it. The agent was pushy and didn't pay attention to what I wanted. She was more interested in "not losing me." I had no intentions of leaving Geico. It just that I didn't want to renew and pay insurance for 2 maybe even 3 weeks while the car was being repaired, and while I didn't have the funds to get my license and register it, let alone pay for a policy I wasn't going to use for a few weeks anyway.

My car drowned in a supermoon flood. Salt water eats away and corrodes anything it touches. The entire underside was immersed. The engine had to be replaced. By the time the guy arrived from Geico there was already signs of corrosion which he said was normal wear and tear having nothing to do with the salt water. At his initial visit he was unaware it was salt water, though I mentioned it in my report.

I have no problems with GEICO, so far but I wish the premiums were less. We have an excellent driving record so far with no tickets or accidents, yet I feel that we pay a tad more than necessary for insurance. That will be something that I will discuss with them soon. The staff is always personable though. They're always helpful and ready to answer questions.

I got into an accident and filing a claim was quick. They kept me well informed on every step. I was happy with the process of the accident claim, but I was upset that my company had to pay for the damages and they will get the other insurance company to pay. But the other insurance company is not responding. I think if 100% not your fault, they should automatically pay. And another thing that troubles me. They paid my car loan off. Paid for loaner car while waiting to see what was going to happen. I had a lot of work done on that car and now I'm out a car and having to save for a down payment on another one. They should cover a down payment too.

I'd been with State Farm for 25 years and they don't hold a candle to GEICO. I had only been with GEICO for less than a week when I had a really bad accident that totaled my car. They are a very efficient company. Geico was quick to respond and give me a check for the car within a week. Filing a claim was fast and painless.

I have been insured with Geico over 3 years. I renewed a 6 month policy in December, and was unfortunately t-boned in February. The other driver was found 100% at fault, and I had to go to her insurance company's mechanic for a quote on repairs. I showed up, they total out my car, and my recourse was a check for damages. Guess who the driver who hit me was insured by? GEICO. I thought it was a funny coincidence, and moved on. I made my last payment in May, and got a letter in the mail following week. I figured it was Geico letting me know I had to renew, which I planned to anyway. Nope! It was a letter they would no longer insure me because of my "driving record." Mind you, I had not been pulled over in over a year, nothing outstanding, and traffic ticket paid. Furthermore, since that ticket, they renewed my policy twice.

Recently I had a accident involving a Deer, I received a police report and proceeded to call Geico to start a claim. They took all information and said a adjuster would be in touch. I received a call and the adjuster informed me that possibly they wouldn't be able to pay out the claim as I needed to have a photo inspection which I was never informed of when signing up.

I would definitely recommend GEICO as an overall insurance carrier because of cost, quality, customer service, and professionalism. My claim was handled in a timely professional manner from start to completion. My whole experience with questions that concerned me and cost of all coverages were handled with clarity and in detail.

GEICO makes it very easy to file a claim. You can do it online, or you can call it in. Then they call to follow up. They have drive-in centers where you can pick up your rental car right at the same time that you drop off your car for repair when you file the claim and set up the appointment with the adjuster (also at the repair center). It's all in one and it makes it very easy and convenient. When the car is complete, you return the rental car and pick up your car. It's that simple. No need to find a ride to and from one place or another. I have never had an issue with GEICO. They are there 24/7 to help me. I never have to wait for an associate more than a minute or two. They always help me find the most savings possible on my policy. One year I had two minor claims, which I was not responsible for (my car was hit while parked in two separate locations) and my rates remained steady. Great pricing and their service is excellent. I would never go anywhere else.

Extremely easy claim submission - one phone call and GEICO handled everything. Great coverage but I wish they would rate their customers on their driving record not their credit rating - then my rates would be lower. Expensive - and I had no claims for years.

They are very complicate, not user friendly. My claim was only a windshield but very unproductive. Shop around because after you give the "down payment" you will be stuck.

Geico is not interested to help anyone but itself. Some of their customer representatives are either lacking in professional training or straight liars. I called to understand more about my comprehensive coverage. For discussion purposes, I used an incident that happened 4 months earlier, in which I drove over a piece of debris on a freeway as an example. The customer representative told me that "it would be covered under comprehensive coverage," and "it should not affect your rates." A week later, I get a letter in the mail, stating that I was "principally at fault for an accident." When I called the phone number listed on the letter, claims representatives were not helpful and downright disrespectful in their tone. What good is an insurance company that have no interest in providing any service?

I've been with GEICO for almost 20 years. Not once have I had a problem with them. They're very user-friendly, online and by phone.