GEICO Reviews

Don't ever use Geico. They cancelled my insurance claiming my license was suspended which never was. It was a clerical error on their part. After PROVING my license was indeed not suspended, they re-quoted me $150 per month more than what I was paying... and all they said was there is nothing they can do!!! I was a loyal customer for over 4 years!!! Horrible!!! YOU'VE BEEN WARNED.

I've been with Geico for over 3 years and my wife was recently in her first accident where she rear ended someone at less than 5 miles per hour. All it did to her car was break the license plate frame, that's it. Easy fix for me luckily! She then had two traffic violations for failure to come to a complete stop at a stop sign. I have no accidents or traffic violations. Geico has dumped her from our policy for this. I'm at a loss for words as it's so minor and everyday stuff that I don't see how they can justify it at all. I expected a rate hike possibly but if we wanted to keep her on, our payment would go from $630 for a half year to $2333!!! Bottom line if you have Geico, you better hope you're a super human and never need to use your insurance even for the most minor incidents and don't ever get a ticket! I'm ashamed to have paid these thieves for as long as I did.

I got flood damage on my car. It took Geico 3 weeks to send adjuster to check the car. I submitted my claim on 05/19/2016. Until today 07/03/2016 they have not paid me what we agreed. Their people are good in one thing - to say we are sorry you are right but they won't help you to solve the problem. 2 weeks without a car is big thing for people want to work. For Geico - so what you have to wait. The worst insurance company when they have to pay you for your loss.

First, I was a faithful customer for over 9 years! When my wife and I added our daughter to our policy, she ended up being involved in 3 accidents within 4 years! After all that, I ended up in a DUI, but absolutely nothing else! When I relocated from California to NC, I notified Geico a month prior! At no point did the representative express any concern for the driving record of my daughter as applied to my own record! Thus, I was issued a SR22, and began full coverage for my wife and me and my DUI! At first the monthly premium was reasonable ($2??.00), per month! After we moved to NC, we received a bill stating that we owed $6??.00 per month from now on as monthly premiums! Utterly ridiculous! When I contacted Geico, I was told that the new rate was because the 3 accidents of my daughter were my accidents, because I was the one calling in to report all three! Regardless of the fact that I wasn't involved nor the cause!

I had a bump in a Home Depot parking lot. The other guy was a serial offender, at least 47 abrasions on his bumper. The mark I made was so small I could have buffed it out with my spit. GEICO rated me $1800 and now my insurance went up 150%, with ALL companies, an accident??? Hahaha, they are criminals, they will put their customers LAST.

Have 2 cars insured and 3 houses with this company!!! When I found that one of the cars had flat tire, I called the car's roadside assistance and learned that it has expired due to the car age. So, I went and add/bought the roadside from Geico to both of my cars. When I called the company, they refused the service due to the fact that I bought the service after the fact. Remembering that the last and the only accident where the other side definitely was at fault did not get resolved and I had to pay for the repair myself - I am changing the insurance company and my recommendations are - do not waste your money on Geico!

Very poor company to do business. This is the worst insurance company in USA. Very poor customer service. This company would not pay you your claim and demand many, many information that are very old and not relevant to the insurance. I don't recommend anyone to use the service. You will regret to use the service for which you paid for. This company has not two of my hit and run accident. You have to be very careful with buying insurance policy with this company. If you are involved in any type of accident this company will keep asking you multiple recorded statement to contradict your previous recorded statement to deny payment. I am taking this company to court in a very near future. As for my rating to this I will rate negative -10.

My daughter was sitting at a stop sign when a driver slammed into the front of her car. Based on witness accounts, the driver of the other vehicle was cited for failure to control speed even though he stated a car had turned in front of him. I viewed the dash cam video from my daughters car, and there was a car the barely pulled into his lane, but he was not paying attention and hit his brakes too late and lost control of his vehicle. Cut and dry, my daughter clearly not at fault. The police officer pulled us in and stated the blame was fully on the other driver due to his failure to control his vehicle. He would not allow us to get the contact information for the driver that pulled into the lane, again, stating that it was solely the responsibility of the driver to control their vehicle.

At 10:24 this morning I called Geico's 800 number for roadside assistance. At 10:48 Geico sent me a text that the tow trucks ETA was 12:48. At 1:07pm I called the 800 number again. At 1:18 I received a new text with a new ETA of 2:03, then it was 2:14, then it was 2:45. The tow truck came and took my car home but I'm very dissatisfied that I waited over 4 hrs in 101 degree heat.

BEWARE!!! Is the worst car insurance company!!! It has been a nightmare since we got into our car accident. In November 2015 we were out of state and got rear ended twice! Geico never contacted us and when we did to file the claim they never called back! When we had contacted the insurance they treated us like we were the "the bad guy." I guess by chance we had just gotten the insurance and shortly got in an accident. Before taking action they said they had to verify the accident with the others parties involved!

I cannot believe that because I owned an older car, which only had liability, and I bought a newer car that my insurance wouldn't even give me full coverage for the drive home. I was hit by another driver literally within 15 minutes of purchasing the vehicle (which I can prove from my registration print off, and the incident report from the police). The other driver was not cited. It was a "he said she said accident".

I was hit by another car who failed to merge when his lane ended due to construction, he felt he could just swing over. A fine Geico customer. Police reports and interviews ensue, with the outcome of the Geico rep saying, "Well, even with the evidence presented we feel both accounts could be true. So therefore, we're just going to side with our customer." What??? How do you sleep at night knowing what really happened yet did the wrong thing? I am embarrassed for Geico. What an incredible lack of integrity. Looking forward to my insurance company battling your horrible decision. DO NOT use Geico!!

I called GEICO a week before my payment was due to set up a new billing date. Everything went fine and I was told that I would have to start a new billing cycle that was now higher. Whatever, I left it alone. I received an email that morning stating my new date and the amount of which would be taken that day. A week and a half later I checked my debit card as I often do and found that the only $50.00 I had to my name was gone. After reviewing my account I came to find out that GEICO had taken the payment 2 days earlier than they were supposed to. They took it the 21st not the 25th as per the changes I had made and as my email confirmation had stated. When I called them I was told that it didn't matter what I was told or what my email read, that the payment was already processed before the phone call to change my billing date.

My claim involved the front windshield which started with a chip and ended with a crack a day later. The windshield was scheduled to replace and I was told by the representative to take it to a dealer and I would be responsible on paying for the repairs out of my pocket minus the deductible that's it (recorded conversation). Once the vehicle was repaired and I submitted all the necessary reimbursement paperwork I was told that my claim wouldn't be reimbursed in full due to the fact their labor reimbursement and aftermarket limit was way less than what I paid. I drive a BMW in which you can't just install a simple aftermarket windshield. It's required to have a hud and rain sensors.

I do not have Geico Insurance. The person who totaled my fence did. It happened 2 1/2 weeks ago. They told me they needed the police report, additional 7 days. Once I received it and called them to give it to them, they stated it wasn't necessary. Yet, still waited for their customer, the guy who hit my fence, to tell them it happened the way the police report indicated. Weird. Now waiting, they stated the check will go to the contractor, yeah no. Never pay a contractor prior to the work being done and really none of their business. When it first happened they stated 7-10 days, now two weeks later they stated 3-4 weeks in addition to the time lapsed already. Thank goodness I don't have them and will do my best to let others know.

GEICO is the most deceitful company I have ever had the displeasure of working with. I was misled from the beginning, starting with my quote that I received from Amber ** of the South Blvd GEICO office in Charlotte, NC (**, 704-523-AUTO) as well as the agency owner of that location (I don't have her name or info). I was forthright when I gave my information and stated that I had a speeding ticket in late 2013 (Conviction date of 10/2013). When Amber ran the quote, she said the ticket did not show up and gave me a monthly quote of $150 something and some change. I tweaked the coverage since the original quote to bring the monthly rate to $156 and some change. I was very satisfied with this and counted myself lucky that the ticket did not show up even though, again, I provided this information up front.

So Geico Auto Insurance has decided that I am at fault for the damage to my car. They came to that conclusion after reading the accident report that said that the other driver was at fault and after they asked her why she hit me. She told them I was speeding so that's why. Truth is I was slowing down to make the next turn when she hit me and she never slowed down. Don't get Geico Insurance, don't trust Geico.

Geico was unable to set up an autopay via electronic check by Routing # & Checking Account #. During one of my attempts a Geico customer representative even had the nerve to say that's why she doesn't bank with Chase... Really... I set up this new Checking account over a week ago and had successfully set up electronic payments with Verizon, AAA, Paypal, Synchrony, etc.

GEICO is the joke of insurance I have ever heard of. My brother had it and never had a claim until a hail storm. When GEICO looked at his truck and Said it was totaled 9,600 dollars damage, then they told him that they were going to only pay him 5,000 and take the truck. I am a dealer and this truck for the shape and miles was worth over 11,000 and would bring 8,000 at the auction, but GEICO didn't even pay poor condition. I have told him to drop GEICO and to tell everyone about how they rip people off what a worth company.

The representative that set up my account, first, copied my email address incorrectly. So I didn't receive any information until later. He also told me I would be charged for my initial setup on the 1st then again at my regular rate on the 15th. I was charged on the 31st and the 1st... And incurred a returned check fee for the completely unexpected payment. No one was willing to make this right. Logan connected my with his supervisor, Holly, who also said she could not correct this. I don't believe that it's OK for them to make mistakes and leave their customers to deal with it themselves. If this can't be corrected, I will have to cancel my account. This is absolute poor customer service.

Let my insurance lapse due to car messed up. Then got another car and put insurance on it, GEICO took it upon themselves to put my other car on the insurance. Now I'm having to pay extra fees to get my other car I the road... Basically cause GEICO done what they wanted!!!

When I change my state from NJ to FL – price went up by 50% (not fair). They did not disclose/share the information in a proper manner (I think I have full rights to know) that I was having property damage liability of $500. They keep on charging me high insurance cost and when I am having a fair discussion to reduce the price (needed because price was so high and difficult for me to pay as I bought a new car and wanted to keep the old one as well) and at least bench mark the price what I am getting from other insurance provider they told me "Go ahead." And by the time they reveal $500 property damage liability at LexisNexis right away each insurance provider just do a check whether you have any report or not – automated check, hence they reveal the report and screwed my other quotation. Why not it was revealed to me? Why it was revealed so later?

1ST: The problem was getting a quote from these guys. Anybody ever miss the days when you just call up someone and get a price? I still don't understand why someone would need all my personal information just to get a quote. The final price did not represent the quote given anyway, at least not with GEICO.

Horrible customer service! Don't fall for their low estimates with 3rd rate materials! I took my car by their service center for an estimate... big mistake! They quoted cheap replacement parts on their estimate and refuse to match independent estimates. I'm going through my insurance company now. You have rights... don't fall for this!!! They are at fault in this wreck and WILL pay to fix my car properly.

I have been with GEICO for several years. I was involved in a car accident on September 9, 2015. I was sitting at a traffic light which was red and someone hit me from behind going 55 mph and pushed me into another truck in front of me. The truck in front of me didn't have any damage but my car was totaled. The person that hit me left the scene of the accident and later was found and just given a ticket, this being her 3rd hit and run and driving with no insurance which the state of Alabama is wrong for letting her continue to drive with no repercussions - smack on the hand for the 3rd time.

I have had Geico on and off for over 17 years. I have encouraged others to buy Geico. I called for a friend (who was a minor of 17) that was getting a car and insurance for the first time. He was quoting other companies so I called Geico for him to check on a better deal. I told Geico he was a friend and allowed him to tell his situation and information like address and employment to the rep on my phone. She told us a quote and said he must be 18 to purchase insurance. I said just send me a quote in the email we were just looking.

I missed one payment due to bank error and they tripled my rate.

Happy belated Memorial Day. My Memorial Day was enjoyable but not the happy adventure I had planned for my family. I had imagined going to Indiana Dunes historic State Park with my daughters. During the drive I had imagined teaching them about the honorable women and men that gave everything in service to protect this beautiful country. Instead I woke up to a negative checking account.

I am going to start off with my most recent let down in this company. I shopped around for other insurance because I was so dissatisfied with GEICO I wanted out! I found a better deal with better coverage so I called GEICO back because I thought it was only fair to see if they could match it or beat the price. Well what happened next was without hesitation criminal! The customer service agent continued to tell me that I had an accident on my record (which I do not have) and that if the other insurance company found out it would "raise" my premiums. He continued to threaten me with these lies. I couldn't believe what was happening here. Why would this customer service agent take this so personal? I finally couldn't take it any longer and hung up. Come to find out this ** canceled my policy!! I couldn't believe what had happened.

My wife and I were visiting my 85 year old mother in hospital. When we came out my wife noticed the front left fender was damaged. She called Geico and was told to get a police report, which we did. We were contacted by a rude investigator who told us he had been a state trooper and had a bachelor degree and he was Geico's fraud investigator. I guess his mom was proud, what does his bio have to do with my damage? Very unprofessional. He was investigating fraud. He continually kept insinuating to my wife that she had run over something and deliberately underlined fraud on a paper she could see. The difference in the claim payout between comprehensive and collision was 250.00. Do these genius think we would damage a Cherry 2002 Z06 Corvette to go thru the hassle of repairs not to mention committing fraud?

I had a minor collision in Feb 2016 in NJ and got the front of my car damaged badly. Geico authorized one of the auto shops in NJ - Car Star of Pennington to repair the car and it took 2 weeks of efforts to complete the same. I relocate to PA in March first week and had to be dependent on a rental car for my needs. After 2 weeks of repairs & replacements - radiator, bumper, grill, I had to go to NJ to pick up the car.

On October 4, 2015 my Saturn Vue XR 2008 was stolen. About 2 weeks later it was recovered and I noticed front end, wheel and mirror damage. Also engine light constantly on. So I took it to a Geico claims adjustor who cut me to check to have vehicle fixed at auto body of my choice. But the only place that would fix my vehicle was where the claims adjustor' office was located and that was AutoNation collision of Corpus Christi, Texas. Other auto body places and dealership refused because they stated Geico was too difficult to deal with and the check given me was not adequate to cover repairs. So I was forced to go have my vehicle repaired at AutoNation collision. Originally my vehicle was only suppose to take a day to repair, but AutoNation kept it for two weeks. When I picked up my vehicle it seem fine, but only to find out that it wasn't and have been plagued with one problem after the other.

GEICO withdrew money from my checking account without my permission! I do not have insurance with them!!! I called GEICO and they told me there is nothing they can do about this. So this is where I'm at. Any attorneys out there want to take a lawsuit against GEICO for unlawfully/fraudulently withdrawing my money for a policy that isn't mine? And they suggested that I get ahold of the policy owner to get my money back!!

Leased a brand new car from BMW with full coverage from Geico. One year later my wife got side-swiped in a parking lot. Called Geico and they said, "No comp. and collision. Why? Because I didn't get a photo inspection of brand new car. Geico begrudgingly reinstated the policy but would not cover the damage. Why would I need a photo inspection of a brand new car? Geico is the worst insurance company and I've had a lot.

I signed on with Geico. I told them I need a policy for a personal vehicle, and my work. It was clearly indicated in the audio that created the policy. I was given a personal policy without issue for three years. I established a claim on 5/17/2016 after an accident. I was put under investigation for not properly indicating the actual use of the policy. I spoke to Samantha, a personal policy service rep, who indicated she knew about my job but was told I needed to establish a commercial policy as they said I did not establish my work purpose with car.

I had a vehicle malfunction and it was considered an accident. I did not hit anything but a part of the vehicle called the Engine Under Cover came undone. Not only did I not hit anyone but had my son with me. I was informed to view my claim online before calling for any information. That was a bad thing to do - I could never get the Claims link to work. I call and a very rude lady tells me to go back online and view claim online before calling. This game happened 5 times. Dropped Geico and got money back as well. The Customer Service is below poor and it is all about $$. Hope this helps anyone considering getting geico for insurance.

I had car accident 2014 April 26th. Due to the accident I had damaged my back and neck then continued going to treatment almost seven months. All of sudden insurance company stopped all my treatment. When I called them the reply was my budget is over. I hired a lawyer, till now no evidence of my case. I had full car insurance. While I was going through the treatment I lost my job. I am in a bad situation because of the Geico. I am getting lots of medical bills. Geico rejected the medical bills. This big time cheating.

I've been with GEICO for a few years and submitted 2 claims for minor accidents, but that was about six years ago. Unfortunately, I ran over a cat with my Mini Cooper two days ago and the serpentine belt was knocked off the sprocket when the poor cat was lodged between the alternator pulley and belt. This is not an easy fix; the 2013 Mini Turbo alternator is below the engine and requires extensive work to access the same. I called GEICO claims the next morning and the receptionist was cordial. I explained the situation and that the car was not drivable. He stated my claim would be evaluated within a few hours. Later that day I received an e-mail from GEICO stating my claim was on record and I could review the same on the internet. Much to my chagrin, the claim was considered closed. Reason: No one in the area reported a missing animal. WHAT?

I called Geico to get a quote on my new car today. The salesperson was sort of helpful until I told him that I was shopping for quotes and that I didn't plan on buying it right now. He told me that the quote rates may change when starting off and refused to change information on my quote because he "couldn't". I was genuinely considering buying a quote until he became rude to me.

Insurance companies are there to cover in case of an accident. Yet, if you get an accident with Geico, they raise your rates. My minor accident raised my rates $600 a year for three years!!! I could have paid out of pocket without insurance and been better off. Definitely finding a new insurance company. I heard Liberty doesn't do this to their customers. Definitely recommend that you look elsewhere for car insurance.

Last month I was hit from behind by a Geico insure driver. She said she hit me from behind because I wouldn't let her in when she had her turn signal on. There is no doubt she hit me on purpose because she was laughing about it. I made my statement to their claims agent and told them when it happened. When their person made her statement she failed to tell them that she said she hit me because she had her left turn signal on and I didn't make room for her to get in and she almost sideswiped me so she pulled behind me and hit me. She failed to tell him that. It was a low impact Collision but it was enough to get me a new rear bumper. The joke caused me a lot of pain and I was getting treated at my local VA Outpatient Clinic in the DeBakey Hospital in Houston.

I have had a few problems with this company since I have been with them. First I did a claim for a tow truck and was told they would come to my house, take off my tire and take me up to a tire shop to get a new one then take me back home to put the tire on. When the tow truck came they informed me that they do not do that but they can tow me (which was fine). I checked with Geico and was informed I was covered. The company they used was very rude, the guy was unfriendly and did not make me feel comfortable. My second problem with Geico was I called to postpone a payment due to when my check would post to my account and they refused to help with that or waive the late fee. I have only done this one time and most company who care about their customers will work with you.

Someone vandalized my car and I called Geico. I took the car a body repair and they said it will cost me over $1,000 but when the Geico adjuster came, he said the worth of the damage done to my car was just $350 and that is not even up to my deductible. And they further added $720 to my premium even though they did not do anything to my claim. They kept increasing my premium every 6 months without any significant reason. The company is full of trained professional con artist. They have the worst service, very rigid policy and they do not care about their customer. They are very greedy and shady, they lack integrity. I will never recommend this company to anyone. I will never use this shady, greedy company again in my life. They are con professionals and very disrespectful.

I was contacted by an adjuster within hours of the accident, while I was still in the ER and offered to have my medical bills paid and given $900. I declined. Since then, I've lost my job, had surgeries, physical therapy, and my life is ruined. These people know their guy was intoxicated and hit my school bus while I was stopped picking up children. Still, knowing their guy was intoxicated and hit a stopped bus, narrowly missing a child by seconds, on camera, they will not settle anything other than a joke ($2000). I will be in pain for the rest of my life. Even if they paid out the max which is $30,000, it would never cover the damage that has happened to me and my life. These people are disgusting human beings and I don't know how they live with themselves. If you have them, drop them. If you get hit by them, kiss your life goodbye.

I have been with Geico for years. I called to get a quote for my oldest daughter who is away in college, owns her own car and already has her own insurance. I made it very clear I just needed a quote and before getting off the phone I asked how long the quote would be good for. 2 days later I received a bill for hundreds of dollars due in 3 weeks on my already paid account (with no explanation). I called to find out what's going on they said they went ahead and added her to my account. The only way to remove her would be to jump through many hoops and send them proof of my daughter's current situation (housing, car, insurance). I don't feel that it is legal to add a grown woman living on her own, driving her own car, with her own insurance to my account without telling me or getting my permission. I cancelled my insurance through them. And let them know that no one in my family of 7 will be going through them.

I've wasted hours dealing with obfuscation and shifting excuses from GEICO for not authorizing me to rent a car while mine was in the shop. It's a Kafka-esque nightmare of dealing with a different person each time a call, with a different explanation of their policies from each one. My own insurance company immediately concluded that the accident was the fault of the negligent GEICO customer who rear-ended my car, waived deductible, appraised the damage and paid the body shop in less than a week.

My husband and I were rear-ended on a freeway in Los Angeles by an uninsured motorist. We carried full coverage with GEICO, therefore thought we were in good hands. I had had gall bladder surgery the week before this accident, so I was troubled I might have damaged myself. Immediately after the collision, we called 911 to report the accident. On our way to an urgent care center, I called GEICO to report the accident. The GEICO representative was not concerned about our well-being, or interested in guiding us through this dilemma, but instead PRESSURED ME ON THE PHONE TO SETTLE THE CASE ON THE SPOT FOR $1,000 each!

I'm so glad that GEICO is NOT my auto insurance company. I thought I would never have to deal with this notorious company until recently I was rear-ended by a truck. The truck rear-ended me and pushed my car to read-end the car in front of me. My insurance company Allstate started investigation as soon as they received the police report. But GEICO (the insurance company of the car in front of me) waited until a month and a half later to start the investigation and concluded that my car impacted their customer's car twice, that is, one impact was from me alone and the second was from the truck's rear-ending me. I asked the GEICO adjuster how she had reached this conclusion. She said it was based on what her customer said. I asked if there was any evidence to support this version of the story. She said there wasn't any except that her customer said so, and the truck driver said the same.

April 19th, 2016, I was on my way to work. It was a weekday morning and the traffic was crazy. We all stopped in the signal for the light to be green. All of a sudden this car hit my SUV at the back bumper, but instead of being sorry he started yelling at me, blaming me that I reversed and hit his car. At that moment, it seemed funny to me because no one will reverse to ongoing traffic. I thought he found a silly reason to cover his fault, and no insurance will believe that. But I got so surprised when I found that Geico had actually believed his false statement and denied my claim.

This company is horrible to deal with. I'm an Allstate customer and was hit by a Geico pill junkie. All they want to do is play games, give you the least amount possible even when estimates are much higher. It's funny when you mention attorney they get to jumping. Still they are horrible.

I was with Geico for almost 10 years, no accidents or tickets. Last year I am backing out of a parking space, a lady comes around the corner at a high rate of speed and hits my car. Geico says it's my fault and jacks up my rates 40%, they also placed an 'at fault' accident report on my file so anyone else I try to insure with charges me excessive rates. I have spoken with other insurance companies and they tell me that Geico flat out screwed me over. Stay AWAY from this company, they will screw you over the first chance they get. Trust me, if you haven't been screwed by them yet, you will.

I was rear-ended by a Geico customer two and a half months ago and dealing with them has been an absolute nightmare. Their insured driver didn't have enough property damage coverage to cover my repairs, which at the time they informed me of this were estimated at $6000. What kind of policies are they giving their drivers that don't even cover $6000 worth of damage to someone else's property?

I have been a customer with Geico for about 10 years for my car policy. I paid all my bills on time and never filed any claims – basically a perfect customer. I recently submitted another driver on my policy (the only interaction I've had with Geico) and when I called them two days after their "deadline" for paperwork I said "Please take the driver off. I never meant to add him since it turns out he will not be driving the car." Because of this they said that as of a month from now they will refuse to renew my policy. Are you kidding me. They refused to budge. I will gladly go with someone else. Absolutely horrible customer service and I got kicked off a policy for doing nothing wrong!!

I am a successful business owner and I have been a Geico customer for several years. I insured my 4 cars and 2 motorcycles. Their related company, Liberty Mutual, insured my home. Over 10 years, no claims of any kind and no tickets. About 18 months ago my pre-med school son did a dumb thing and got a DUI. He has not driven a vehicle since. He is an excellent student and learned his lesson. He just got a great job working in a lab and needs transportation. I called Geico to ask if they would provide an SR22. The rep said they would be happy to do so, provided a quote on the insurance, and said we'd have the paperwork in 2 to 3 days.

After nine and a half years of being a loyal customer, with no claims and impeccable driving record, for the first time I experienced a nightmare with GEICO, the worst insurance company I have ever dealt with. Everything legally, that is your right, their response is "You did not ask for it." Classic example of that is "uninsured deductible waiver" and not sending your policy, unless you call and ask for it.

I was with Geico insurance for over 12 years. During those 12 years I've had made several payment arrangements with Geico through my difficult financial times. It wasn't until recently that I had incidents with automobile accidents that was not my fault. I myself have not had any accidents which the fault lies with me. On March 12, 2016 I spoke with a Geico representative and informed her I would like to make partial payment. She informed me this would be fine and to ignore the cancellation notice. This was not unusual for me to hear or do since I have done this several times in the past with Geico.

When I was purchasing a car I selected the car due to the amount I would have to pay for insurance. I confirmed two speeding violations with my sales rep. He guaranteed my rate was set. My rate has changed 4 times in the last 3 months, all increasing. They recorded my VIN wrong so my car was not covered for these 3 months. They refused to credit me the 1500$ I had paid for the premium. "Save 15% or more" is a joke. Don't go with this company.

Called customer care to get insurance for new car from dealer. They took the credit card information for payment of 160 for first month then they found one violence on my record so they went up to 1900 from 900 for six months. Violence was speeding 10 or less mph. So I asked them if I can get insurance for temporary and they rejected me at all and said "Sorry, we can't help you." So I said "ok, give me for six months."

I feel that Geico does not care about the people that are in an accident that that was not at fault... Geico just cares about their own clients and not anyone else that was involved in the accident. Geico is cheap and does not want to pay what is fair or pay the other peoples medical bills. Geico is an insulting insurance company, that does not take all the other peoples medical bills inconsideration. Geico needs to look at everything that the other driver has to go through for the rest of their lives...

I've been with Geico for 5 years. I hit my garage and put a dent in my car. I called Geico to see how much my rates would go up if I made a claim. The agent told me I would have to make a report with Geico to get that information. I asked 3 times before making the report to make sure my rates wouldn't increase simply by making a report even if I pay out of pocket for my damage. He verified 3 times that it would not affect my rates. Today when I called back to check on lowering my rates, the agent told me the report alone would increase my rates regardless of if I make a claim or pay out of pocket for the damage. Using my insurance would cost more than paying the $1000 total of damage because they were going to raise my rates anyways. Mind you, I have a clean record other than hitting my own garage door when pulling in. I'm switching companies and I would recommend using a different insurance company.

(WEDNESDAY, April 27, 2016) My car was hit by a Geico insured driver who ran a red light and hit me my 2010 Honda Civic in the right rear as I was turning left onto Watson Blvd (she was on crutches as she got out of her car). The witness statements from drivers behind me and drivers behind the Geico insured woman stated that my traffic light was green and the Geico insured woman's traffic light was red. (THURSDAY, April 28, 2016) I filed the police report and photographs of my car damage and the Geico driver's car that hit me on the following day on Geico's website. (Friday, April 29, 2016) I began calling my assigned agent, Ashley **, at 8:00 a.m., the next day as the Geico agent I spoke with on the previous night suggested, and she took statements over the telephone.

On early morning of Monday April 18, 2016, my area was flooded as a result of severe weather condition. I was hit by massive flooding here in Greens Point of Houston. I called Geico on same day, filed a claim on my flooded vehicle 2013 Toyota Camry. I have a comprehensive policy with this company on Camry and liability on Honda, have auto pay for the premiums, and my account has never been delinquent. After filing claims with Geico, I was informed by the claims specialist that an adjuster will be assigned to me and prior to showing up to the location of the loss, the adjuster will give me a courtesy call to let me know the date and time he will be showing up at the location.

My car under GEICO ins obtained total water damage and was considered salvage. This complaint is against the claims dept and not the customer service reps of GEICO who are wonderful... I spoke to the claims adjuster in the beginning and was to meet me to pick up Title/paperwork. Never answered his calls again for over a month. Customer Service told me he was sick and the supervisor would call me within 3 days. No call. A week later another claims rep called and said he would be handling claim... Never returned my call. Now the original rep is back and he is going to meet me to pick up paperwork from my work at 10:15am at my restaurant. The man shows up at 12:15 right at the busiest time and I am a server and "wants to talk". I turned this over to my mother who could deal with this man as I worked and could not be available with all these phone calls.

GEICO has employed the most inefficient, ** imbeciles it could find and hired them as claim representatives who know nothing about customer service, and they are a bunch of stupid morons empowered with handling a simple car rental claim. Had to contact them over ten times repeating myself, and still could not get a knowledgeable willing rep to get through stupid thick skulls, that the rental claim needed to be taken care of two weeks after the accident. WORST COMPANY TO HAVE AND DEAL WITH. FILING A COMPLAINT WITH STATE BOARD OF INSURANCE.

I've been with GEICO for more than 4 years. They keep increasing my rates every six months. I have a clean record. No tickets, no accidents. So I wasn't happy with that. And to make things worse, just two weeks ago a guy rear ended me at a red light, and there were two vehicles stopped in front of me. Right when the other party hit me is when the light turned green. When I had the chance I pulled to the side, so I won't block the road, so we exchanged info and he was also insured by GEICO. And now GEICO keeps giving me excuses that they can't get a hold of the other party.

I want to start by saying I've dealt with 4 CS reps at the 800 number and they have all been so helpful, caring and thorough. I was T-boned, side swiped, rammed, whatever you would like to call it, by a Geico insured. She admitted full guilt at the scene, admitted full guilt to GEICO and they accepted full liability. Once they realized I was actually hurt, how bad it was, they are saying because I saw her coming at me I had the power to avoid the accident and I am liable!!! I was in a school zone, cars in front, behind and to my right and yet I'm the liable one?!? I've never heard such insanity in my life. I've been out of work for a week and a half, constant migraines. My car can't go over 30 now and I'm supposed to be moved into my new home this weekend and can barely walk let alone carry heavy objects.

I wish I could put 0 stars but I had to at least put 1. I filed a claim 3 weeks ago today. They are trying to say the hail damage on my car was there when I bought the car. I actually took pictures of my car the day I bought it. I sent those pictures to them. Now they are in the process of trying to get a hold of the dealership where I bought my car. I told them I have already called and they have switched owners. They do not have pictures of my car on file, but they are still making the process longer. They do not call me to update me on the process, I have to call every few days and I get the go around that it's either the claims department or the agent. Either way, it's ridiculous. We have been a customer for 5 years. We have 3 cars and 1 motorcycle on our policy. Let's just say, we will be looking elsewhere for new insurance that will handle our claims properly and not drag it out.

I have been a Geico customer for 12 years, never had an accident or ticket of any kind. My rates continually increased every 6 months. I called Geico a few times and was told there was nothing that they could do. So I switched companies - I was able to get the same policy and add renters insurance for less than half of what Geico was charging. Don't waste your time or money with them please.

Geico refused to take eye witness report of speeding "a person can't tell if someone is speeding" and charged me 80% at fault in very minor fender bender (no damage to my car - a slight dent in other car). They raised my premium 50% and originally said they just took out good driver discount. That discount is less than $10/month so agent admitted they are just trying to recoup from paying out on the accident. I am changing insurance companies and suggest you don't do business with Geico - poor customer service and their mistakes cost us!

Couple months ago... I called them to renew my insurance policy. I spoke with 2 managers and 2 sale agents. At first I told them we been with them for over 2 years. Is there any way can we bring down the quote and they said NO. And one supervisor like... "Is there anything I can help you beside the quotes? If not I will hang up the phone." Then I was like "Okay. Fine." And I told them "That is very bad for business you know that?" And they repeated "Is there anything else I can help you...?" I went to another agency. They got me $300 difference. GEICO is a joke for real.

I called with a very simple request, "I am buying a car from someone in New York and want to drive it to Indiana where it will be kept and driven (my primary residence), can you please give me transit insurance of some kind? In order to get temp tags in NY you need a NY insurance ID". I got the Guantanamo water boarding treatment. It basically consisted of a rep on the phone who asked me about 25 questions about my driving habits, where I work, my wife's driving habits, etc., etc. When I called to complain I got nowhere. I was told by the Manager that they had concerns about my coverage because I was calling on a cellphone with a KY area code (never changed the area code after moving, I am sure many people do this) and I was in Connecticut whereas my family was in Indiana and all this raised a lot of red flags and that is why I was subjected to this interrogation.

Call GEICO and waste your 15 minutes to increase your insurance amount by 15%. I was paying $82 monthly to GEICO with Renters insurance discount added. Now they are changing my insurance to $105 with renters insurance discount while I am changing the address, which is totally unacceptable. I don't have a accident history as well. So that's why 15 mins won't save your 15% on the car insurance but in fact will increase your insurance.

I have been a GEICO policyholder since 1977 - 39 years! I have never made a claim for myself, my husband or son for which any of us were responsible. I had a claim for a side swipe of my parked car during a snowstorm (was resolved with no problem) and, just two weeks ago, I was again sideswiped in a self-parking lot. The person who hit my car left. I made the claim to GEICO and the total cost was under $1300.

I'm with GEICO 10 plus years. I have better full coverage. My car was parked in parking lot and some truck man hit my car in my parking. I call GEICO, open a claim. Within 5 days they call me, "Your car is total. This is amount and you have to return a rental car within 5 days." I didn't have money for my car yet. How the person is gonna put down and buy a new car without any money? Now I have full coverage that cover my rental car for 30 days. They don't want to even offer that. They and that adjuster was rude. That I don't like to talk to him at all.

After a couple years with GEICO I went online to request a quote to add my daughter to my policy when she gets home from college. I made sure to only request a quote. In a couple minutes I received an email that my daughter was added to my policy and my premium will go up. I called and was told even though I requested a quote that because of my answers GEICO added her to the policy. Even though I didn't sign or verify anything. I then told them to cancel my policy. The sales associate and manager both told me I cannot cancel unless I give them proof of other insurance.

One of the worst customer service with GEICO claims I ever faced and I extremely suggest not to go with GEICO auto insurance as they will give you big hard time whenever you file a claim. They have their own lesser estimate and they wont agree with estimate provided by body shop and supervisor of state itself doesnt even care for the claim. If you need to talk to adjuster or supervisor, you may have to end up your full day by calling to them and they will accept the call once in a day. Even if you call GEICO customer care to report this issue, they wont even take it and they will say that you may have to talk supervisor only and he is the one who talk all crap.

I have been with Geico for 4 years now. Never had a claim or complaint. I added my brother to my insurance and he was pondering driving for Uber to make some additional money. I called to ask them if we needed to adjust our coverage to do this. They told us they do not support Uber and that they do not allow Geico customers to drive for them. I said "Okay, we will not do that then" and my brother dropped the issue.

"WITH GEICO WE ARE NOT IN GOOD HANDS". GEICO Group is the worst insurance company. They don't have respect toward its insured. It is very difficult to contact GEICO customers services or claims department and "do not explain anything " in case you have an accident. GEICO Group attracts with a policy at low cost to then increase prices as they want. Do not have respect toward minorities and immigrants, give a discriminatory treatment. Change prices is easy for them as well cancel the insurance policies to charge more money.

I will be canceling my policy with GEICO due to a recent claim they are refusing to pay. My husband's work truck was hit from behind by one of their policy holders. He lost 4 days of work and they are refusing to pay the loss of income claim that was submitted. We provided everything they asked. After reviewing the paperwork submitted they started deducted this and that, and depreciating his work truck, and came up with a figure that was around 75% less than what he would have made that week. I have been arguing with them for weeks now. The lady I spoke to said they don't have to pay and paying was a courtesy! EXCUSE ME??? What is insurance for then?? My husband was going to work, was hit by their customer, and lost income from it!! Makes no sense. It's pretty clear cut.

I would like you all to know about GEICO. I have been with the company for 1 year with a policy under mine and my father's name. Since having this insurance it has been a complete nightmare. The company 1st sent me to a person THEY recommended to inspect my vehicle. They happened to throw my paperwork in the garbage, and unknown to me was dropped to liability without notice which was illegal for a car being financed. So when someone hit my car while it was parked they refused to cover the damage. They had me talk to one of their Reps Ayisha **. She claimed she would contact me once the investigation was done. Of course 6 months later still haven't heard from her. Now GEICO has decided to cancel our policy and refuses to reinstate or even make us a new policy just because I am under my father's policy. I was placed on hold 5 times during calls. They could not give me a valid reason for this.

This insurance company has nothing but a bunch of idiots working for them. Have not had an invoice sent me since the beginning on 2016. Made one credit card payment and automatically stopped sending me any invoices. I did not enroll in auto payment or anything like that. Every single month I get a cancellation notice for nonpayment. Go back in the system, click off auto pay, and they pull the same annoying thing over again. Try to make a payment the system is down. Got some stupid operator on the phone and she cursed left and right. The phone call was recorded and it will be presented on youtube for everyone to see. For the whole 20 minutes been bounced around to 5 over operators and still the same incompetence.

I called GEICO office today regarding a charge that the rental company charged on my credit card for 970.99. I was livid how I was treated and how they handled my request. I advised Care Rep Toy, how I needed a supervisor. I was at work and very upset. That was ignored but was told to the Care Rep I'm was upset. Instead when her manager got on the phone and I advised her what I needed to take place ASAP, I was given information on how they covered up the facts. They didn't do their part for my claim, and it's my fault and so what? My credit card was charge. Is this how y'all handled customer's claims when I have text messages' times, dates and who I spoken to regarding this rental company calling me every day about my claim and it was not setup right?

After over ten years with this company never applying for a claim, I requested to have my glass repaired because of a small ding. The repair shop was not available for a week. They would not send someone to my residence so that week the crack got larger from driving to the shop. So when I got to the shop it was too big and now I had to pay 500 to have the glass repaired. I believe Geico is great taking your money but crap when they have to do a repair. Avoid them.

I was hit by a person in the backend and Geico is trying everything they can not to pay for repair. First they opened a case and said no problem, then they closed the case and said I should go to my insurance company because they had a coverage issue with the person who hit me. This should not be my problem, why should I have to pay a deductible to have my company fix my car. I was the one that got hit from the back go through an intersection. What a bunch of dishonorable people. Geico should been held accountable, I am open a complaint with the Insurance Commissioner. After that a lawyer.

GEICO changes their price after you signed - sounds familiar? This time I made them promise it won't change and the rates are locked in. Guess what happened? I have had some issues in the past with GEICO raising the price after the policy started (I'm sure not to be the only one), but I have to warn you all about this particular case.

I recently moved to AZ and switched my GEICO insurance over while still maintaining my NY license. GEICO failed to inform me that they stopped transmitting my coverage information to NY DMV after 1 month. NY therefore thought I was driving uninsured and suspended my license. I was not aware of this. I live in a Phoenix suburb with no means of transportation. I may owe NY over $1,000 in penalty. I have been unable to get anywhere including work or the Dr. It has been a nightmare. Although GEICO promised a supervisor would call me back, to date; they have not returned either of my two requests for a callback.

My car got stolen and put a claim with Geico. 4 weeks later I received a denial letter stating that they are not paying for my car which I had full coverage. They caused me a lot of intentional distress and I am planning to sue them for intentional distress and economical damages. They don't pay your claim. Be advised. They treat you like criminals when you submit a claim.

I canceled my policy back in May/2014 and now in March/2016 I got a bill saying that my policy was not canceled until July/2014 and charged me for the two months. Even after sending proof of insurance from the other company I was insured with, Geico refused to cancel the debt and sent the "unpaid bill" to collections in less than a week after I receive this "bill". They are ridiculous! This company is a joke! There's a reason why I switched companies!

I was the victim of a hit and run the summer 2014. Being young and unhurt and thinking that my car was undamaged, I didn't know enough to file a report since the other driver had fled the scene. Fast forward 3 weeks and I tried to put passengers in my back seat and thus learned that my rear axle was damaged. I called Geico to file a claim and was told that since I was still a "new customer" - I'd joined a couple months before - and no police report, there was nothing they could do.

I was State Farm insured for 15 years and switched to Geico because of their great rates. Well they are great because they don't pay their claims. Purchased a car, picked up the next evening, upgraded my covered the following day. Two weeks later I had a wild boar run out in front of the car and that did 2800 in damage. I file a claim with Geico and right off the bat the question whether I was telling the truth about what happened.

Called to remove a car from policy and add another. Agent asked about my son and I stated that the call was only for the addition and removal of vehicles because I could not leave the car lot until the new car was added to my insurance. Agent stated my next payment on 4/6 would be $185 and then $169 monthly after that. End of call. On 4/6 $245 was removed from my account.

GEICO does not value any of their customers nor do they take into consideration of the incorrect information being provided by their service representatives. In addition GEICO does not reach out to their customers nor acknowledge any inaccurate information you've received. To make matters worse GEICO will then debit your account without your knowledge. Not to mention they will continue to debit your account on the day that was not specified then when you call them to resolve the issue, the representatives reply with they "cannot control the automated system" meanwhile dragging your account further into the negative.

I was hit by another GEICO driver illegally driving down the turning lane. Her agent made a decision 2 days later that the fault is at 50/50. I advised no way... How can you make this decision and the police report was not available yet. I had to take off work the following Monday to get the report and send it in. The officer states the other driver hit me and she received 3 tickets in addition. GEICO still has not made a decision. 2nd. My car is still not repaired and I am past my 30 days. GEICO wants me to pay expenses out of my pocket. I would never suggest anyone to this company. I have been with them many years and I cannot believe the treatment I am receiving.

My car I insured by GEICO since we moved in to New York. For 5 years I've been with GEICO, and pay my bills thru online. In my February 2016 bills I paid my bill online. On March I log into my account so I can pay my bill, unfortunately I can no longer go thru my account cause it said I need to call GEICO due to insurance cancelled. How come my insurance cancelled where in fact I paid last month. So I called and talked to their agent and find out that my February payment did not go thru because the account was already closed.

Today I assigned myself the task of notifying all the companies with whom I have automatically debited payments of my new credit card expiry date. I've been a GEICO customer for a LOT of years. My call was answered by the anticipated computer. I listened to the options. There was no option for reaching a customer service representative. Usually hitting "0" or "9" or remaining silent when the computer is trying to force more interactions will do the trick. This computer program was created by a sadist. The computer demanded I "tell it" my issue. I tried. It said it couldn't understand and began to recite its menu from the beginning.

Thank you for not renewing us Gecko. It seems your lizard is a snake! We have been customers for a long time! We have paid on time and always liked our rates! But as of today you threw us away like a piece of TRASH! I hope someone reads this from your company! We had no idea we would get a cancellation and not even a 30 day notice! I guess throwing away long time customer is something you just honor any more! This company must have been bought out by China! Hey LIZARD, SUCK IT!

Filed an APPEAL for Auto Claim hoping that the accident decision will come in my favor. On 4th March, I was merging from Durham Ave to New Durham road. When I stopped before the red light there was no vehicle in front me. I started looking at the left side to find an empty pocket to merge on traffic on New Durham road that was turning right. I have a vehicle that has a turning radius of 17.1 feet. When I was merging in an empty pocket, I found that suddenly a vehicle standing in front of me & I had to apply hard breaks. Collision happen because she cut me from right side from the parking lane & came just in front of me. Even though she came in front of my vehicle but I was first to move because of the flow of traffic on my left.

I have been an on-time paying customer since 2007. The last couple of months I've had to make sacrifices to pay my bills, pay for my medical expenses and buy grocery. I thought things were fine, after I made my last payment on 4/1/2016 for $40.96 but when I log into my account $197 & some change was scheduled to be withdrawn, automatically on 4/18/2016. I called Geico on Saturday, 4/2/2016 to find out what was going on. The rep controlled the entire conversation. She stated that because I removed auto pay on my account, that increased my premium. It sound like Geico is trying to hold me hostage as a customer with these too, frequent increases. I noticed a silence on the other end, did she hang up? Not sure.

I had been with GEICO for 20 years. Then I had my first accident. Their service and response time was great. I had no complaints. Then a couple months later they raised my rates. I decided to find another insurance company who could give me a better rate. Seems like 20 years of loyalty should have been worth more than a slap with a rate hike. When it was renewal time I settled my account and moved on to a company that saves me over $2,000.00 a year. I have seen nothing except the occasional "please come back to us" ad from Geico for two years. Now all of a sudden I get a notice from a collection agency saying I owe Geico money.

Terrible exp. One of Geico customers hit my Mercedes almost two months ago. They did a estimate but they don't want to repair my car. Terrible customer service giving me wrong numbers when I ask to speak to the supervisor. They twisted my words and manipulated me to say things so they don't have to pay.

GEICO is TERRIBLE!!! You want to know how they can charge lower rates? They don't do anything when you file a claim against them. They make a few phone calls (without leaving messages) to their client who hit you, and then say they can't get a hold of them so your policy has to pay for it. It's great to save a few bucks each month in insurance, but when you actually need them they don't do anything. SUCH A JOKE!!!

I had Geico insurance for about 15 years when I moved to Michigan. Prior to Michigan I had never had any problems. However, once in the state of Michigan I was treated differently. My daughter was diagnosed with cancer and had three bone transplants in her driving foot and could no longer drive. When this happened I called Geico to have her taken off of insurance and they refused. They said that she would have to turn her drivers license over to them or I would need to pay every month as long as she lived in my house. They were VERY belligerent and more than rude. Considering what we had already been going through this was one more thing that just was below the belt.

A Geico driver hit me and totaled my car. I settled the car portion of the claim without a problem. I went to the doctor because of the contusions I sustained in the accident. The cost of the doctor visit w/ X-rays is $86.54. The medical adjuster sent me a letter with an email address and told me to submit the bill. It was my choice to do this by email. I thought it would be quicker to resolve. Geico has not paid the bill and it is well over a month. The doctors office sent me a final notice and will send the bill to a collection service if not paid in 10 days. No one at Geico has told me why yet. I am still trying to get this information.

I was hit by a Geico customer and was directed to a claims facility for a Geico estimate. During the estimate, I was told the discrepancy of the estimate from the shop I preferred and the Geico estimate would be worked out and I wouldn't have to pay out of pocket. That was not the case and now I have to pay for an accident that wasn't caused by me. I guess this proves you get what you pay for. I would rethink the using Geico if this is how they treat people with claims against their customers.

Maryland Insurance Administration and State legislators must re-evaluate GEICO's "Unfair Methods of Competition" and "Unfair or Deceptive Acts and Patterns of Practices" applying increased surcharges to low-income, disabled persons. Under Unfair Claims Settlement Practices Acts, an auto insurance company may not knowingly misrepresent material facts or relevant policy provisions in connection with a claim. However, GEICO maliciously done just that against me in their letter dated 12/16/2015. GEICO has been penalized for "excessive, inadequate or unfairly discriminatory" practices and falsified logs proven in class actions lawsuits in many states such as Illinois, California, Delaware, New Jersey, and Boston, etc. The State of Maryland legislators should be concern and execute legislations to ensure and prevent GEICO company misuse of these factors against their consumers, a statutory of bad faith.

I was in an accident a few months back and the other party claimed I swerved into her lane and sideswiped her when in fact she had rear ended me with my only damage being above the back driver's brake light. Myself and passenger against the word of the lady that rear ended me and Geico has been trying since day one to get me to admit to fault and this I do not understand. Why they want to pay a claim they don't owe? Anyway I have a lawyer and have been seeing a doctor for injury pain. And now Geico is accusing me of fraud and wanting to cut off my PIP policy that is paying for my pain management. I have been with them for at least 7 years with not so much as a speeding ticket and they have been working with the other insurance company to try and prove me at fault. I have never seen such a corrupt and insane company as Geico.

Someone vandalized my car and I called GEICO claims to report the incident. The person on the other side of the phone made a note in the system that it was hit by the door of another car. I told him that it wasn't hit by another door and I don't know what happened as I wasn't present when the incident took place. He didn't bother to change the statement and marked it as collision damage instead of comprehensive damage just because I have a $500 deductible on collision damage and $0 deductible on comprehensive damage. When I argued with him, he said the adjuster will make that determination. So I took an appointment for car inspection the next day with the adjuster and the adjuster just looked at the notes and told me that it looks like it was hit by another door and would be collision damage.

Geico agent sold me on homeowners insurance at a significantly lower rate. After switching over they sent me a cancellation notice, citing 3 minor conditions that needed to be remedied to keep the coverage. After paying to get the 3 conditions fixed and providing proof of the remedied conditions, Geico came up with another adverse condition not listed on the original notice and provided me no time to get the issue fixed (which was not an issue anyway). Total messed me over and provided no viable alternatives. I highly suggest you don't use Geico for homeowners insurance.

I wanted to take the time to write this review. I had a vandalism claim on February 15. GEICO has had me under fraud investigation for almost a month and a half. I've been very cooperative and giving them everything they have asked for such as phone records, payment history, police report and they still have given me the run around. I have contacted the Texas Dept of Insurance and I am looking for a lawyer as we speak. They are the rudest lying company I have ever dealt with. I will be cancelling my policy but I want to let everyone know before you sign up with this company pay attention to the reviews. They will drag you through the mud and instead of treating you as the insured they will treat you like a criminal. They will lie and manipulate anything possible to keep from paying! BEWARE and stay away from this company!

I was riding my bike when I was hit by a car owned by a GEICO policyholder in the crosswalk. The policyholder filed a accident report stating the car was stopped at the red light and that I ran into the car. Based on the policyholder's statement GEICO denied all liability. GEICO failed to get the official police accident which included a statement by the driver that he was looking to the left for approaching traffic as he was turning right on red and did not see the bike in the crosswalk and was accelerating when he hit my bike. GEICO ignored my statement and did not interview the police officer or other witnesses. GEICO actions show their investigations are a joke and GEICO will go to any lengths to deny legitimate claims. GEICO should change their logo from a gecko to a snake.

Had to submit a claim on my 2011 Jeep Patriot due to water getting up in the motor area during flash floods and damaging the computer and fuse box. Afterwards, my jeep would just stall out and dash, gauge lights and emergency flashers would flicker. This happened at least 2 times a day, went on for a few months until the Jeep just died and would not turn over. So I called GEICO and they were real quick to put me in a rental car and a couple days later the GEICO inspector showed up to look over my Jeep. She left me a message stating everything looked good, but wanted to know how high up the water went up in the motor area. I left a message with her and gave her the information. This was 3 weeks ago. Then I get a call stating I had to return my rental car so I would not get charged for the rental car while a special inspector looks over my car to decide whether or not they will cover this claim. So, I had to return the car.

Had a job offer with GEICO and was told after the fact that they do hair drug tests. I knew I would fail but figured I would test the system by using the hair detox shampoo to remove (insert favorite intoxicant here). Anyway, I failed. So I thought "I wonder if they would still give me car insurance?" So I requested a policy and received a quote for coverage. So GEICO is not willing to give me a job to earn money but they are more than happy to take my money and put me behind the wheel of an automobile.

Received notice from GEICO today saying my policy is now more than double. Never had a claim... no tickets... no anything... excellent driving record. My 24 year old daughter got her license in November of 2015 and has since moved in with her boyfriend (doesn't even live with us). She has never driven any of our autos and we will never let anyone including my daughter drive them. She doesn't live here anymore and this blood sucking insurance giant wants to rob me blind. Not going to happen.

I left the country for about 6 weeks my father passed away, when I got back home I login to my geico account to see why they wasn't taking out my payments... My policy was canceled on March 3rd 2016! I found out on March 18th when I returned to New York, not knowing and parking my car on the street! I called them as they was very nasty, geico said my bank block all transactions so they couldn't get payment, I did notify capital one I was leaving and I will be using my bank account outside the US so that was my bank reason for not approving anything before my return date home, my insurance went from $1083 for 6 months to $2378 for 6 months and geico said there's nothing they can do and started me in a new policy, is there any legal matter in this? I paid over $700 yesterday to start a new policy with them. I been with geico for over 6 years!

After 3 years with Geico, I was shocked to find how I was treated after my car accident this year. The woman who has fault for rear ending my vehicle had State Farm and they took complete liability and care of me where Geico was interrogating as if I hit her! They also called my FIANC and asked him questions about the use of my vehicle. They cancelled my policy due to his answer of me transferring product between clients therefore I do not qualify for coverage because it would be considered a commercial policy. Not to mention the case worker from Geico, Amanda, was condescending to me and it provoked me to give a low customer satisfaction review. She called me again the same day and continually emailed me with more interrogation questions. I am surprised that any company would allow the same person to reach out to them when that just received a complaint. No Bueno!

I have a luxury car insurance by GEICO with full cover and they said they will be responsible to pay for "original" car repairs. After a little crack in my windshield now they said the original windshield is not cover. What a rape! This is fraud.

I was rear ended by a car into a third car and GEICO decided against the police report and witness testimony that my car was at fault. After months of trying to get this sorted out I called to cancel only to find out that they've "decided not to renew" without telling me. They went against the only piece of unbiased evidence in favor of someone from another company and have caused a huge upset in my life. Not to mention the employees I spoke to were rude and inconsistent. Stay away from this sketchy, conspiracy-filled mafia.

I got my new car in July of 2015. My father had Geico for years so I decided to go to them. My mother, who is not licensed and therefore not on my policy, took my car without permission while I was getting to work for the day. While she was out she not only tore up village signs but she hit another vehicle and totaled my car. That day I called Geico I let them know what happened and they got me in touch with a claims Rep. The first guy I talked to gave me options. He seemed nice; he is the one who told me the vehicle would be a total loss. I signed over my car to Geico so they could finish the claim to my lien holder. He gave me an appraisal for the claim. I filled out the paperwork he needed me to do and that was that.

My daughter was rear-ended by a young driver and the impact was so severe that the entire factory installed hitch and bumper on her 2013 Ford Escape was push up under and into the frame of her vehicle. Both my daughter and the young driver who had hit her in the rear had the same insurance company "GEICO". My daughter and granddaughter who was also in the vehicle at the time of the accident also sustained whiplash and suffered neck pain and headaches for up to a week after the accident. My daughter had to wait on the accident report to be filed before GEICO would let her take her car to have it repaired because they would not authorize the repairs until they had the young drivers policy number to submit the claim.

Kevin ** is the one that handle my claims. His customer services skill is very, very horrible. He told me the claims will took a little longer for making the decision. And then I told him so "that's too long I need the car to go to work". Then he ask me "What do you work?" I feel like... WHAT? You don't have the right to know what is my job or what am I working? You only know that you have to solve the problem for customer as soon as possible. And then he said "in the policy I saw you have 3-4 cars then you can take those to work". OMG I can't believe that he told me that. Even though I have 3-4 cars but he has to think each of our family member drive each car, how can we share while each of us have different job? I feel so bad with his attitude.

Hit by an uninsured motorist and GEICO says it's not worth it for them to pursue!! So who pays for the damage to my car?? And, I have insurance for what reason??? Customer service is very rude and uncaring. DO NOT INSURE WITH THEM!!

For years, I talked up Geico as affordable, decent insurance. That was before I received a semi-annual bill that contained a whopping 72 percent price hike! I emailed the company asking for an explanation and was told they had had a lot of claims so I, who has never filed a claim in the more than 10 years I was a customer, was expected to sit back and take it. Then, Geico decided to be even more grasping and sent me a bill for $15.70, which it claimed I owed, threatening me with collection efforts if I didn't fork it over. I paid the thing, considering it a small price to pay to be rid of this greedy, unresponsive company. I now have Progressive Insurance and we'll see how that goes.

Although I may go with Geico, it will be after more research. But as for the experience of getting a quote I was very disappointed. It seems they work on the hard sell practice. I was having difficulty with the online quote so I called. The agent was pleasant through the process and did save me considerable money. Till I told him I had to talk to my wife before changing companies. I guess they want you to buy right away! As he kept pushing and would not take later for an answer, his tone changed slightly each time I resisted. As a result I was forced to hang up. I do plan on talking to my wife. Then my sister in law who has them before calling back. I hope I'm not blackballed for this review.

My daughter was hit from behind by a NC Geico policy holder when she was stopped in traffic. The police report stated that the Geico policy holder was at fault and hit my daughter's car at a speed of 25 and caused $2000 damage to the Geico policy holder's car and a $1000 to my daughter's car. She had slight back problems and spent over $1100 at a doctor's office and rehab and prescription medicine. Geico agreed only to pay $500 on the medical expenses. My daughter has had to hire an attorney to settle a simple $1100 claim. My advice to people who have a medical damage claim against Geico is to hire an attorney to settle your claim since they will not pay your full medical damages and figure you will just settle for less.

I paid Geico premium for several years and never called in a claim until another driver that was Geico Insured as well hit me and totaled my car. Claim is still open and nothing has been done as they said they would do. I had to buy a new car and take a loss on my totaled car. My airbag deployed and tore up my arm. I was in shock first day or two and have had pain in my neck and headaches ever since. Still not settled and I still in pain! Tired of the runaround and lies. I am just asking for my loss to be reimbursed. My daughter got into car accident and her claim was settled in 2 months from Farmers. I feel like the victim here and I was not the one that caused the crash by texting and driving. Very disappointed and will never use Geico Insurance. I got "double doozy" disappointment with BOTH parties being insured by Geico. Not professional company and in no hurry to resolve my claim as promised.

My husband and I were with Geico for over 10 years. My husband and I were married for 14 years, He worked two jobs to support us. One with the military, one with the bureau of prisons. My husband died suddenly in 2010. After my beloved died, our son and I were facing life without him... We went through some stressful years. To add to all of our stress and sadness, two cars were STOLEN... One they paid for. The second claim DENIED FOR FRAUD. That was when I decided to surprise my best friend from high school. We had lost touch for years.

I was denied insurance by Geico Florida department because of a customer rep who got angry. I went into a Jeep Dealership on Northern Blvd New york while visiting and decided to buy a vehicle on March 5th 2016. I wanted to get a quote of which I called Geico of which they put me on to Austin from the Texas location. He was very rude on the phone telling me that I have to register the car in New York of which I told him "I am just visiting and will be going back to Florida". My boy friend came up asking of question and he locked the policy saying I am not allowed with geico. I call and spoke to a Craig of which he had put me on to a Andy of which I was racial profile and felt as though they had it out for me as to why Austin did this. I am very upset that he did this. Now its looks back for me and Andy did not do nothing. Its a shame to see that Austin is bringing down Geico name.

Apparently, insurance rates with Geico are based NOT on driving record. They are primarily based on where you live. Geico's policy standard is to reevaluate your policy every six months. My insurance policy has been raised 3 times in a year with no accidents or tickets. My advice to Geico is to stop gouging your customers in order to pay for your lame lizard.

I have been insured with GEICO and on February 26th I paid my insurance. A few days later I got a cancelled notice. I immediately called and asked “Why was it cancelled?” I was told my payment returned. I checked my account and seen something else hit which made my payment return. I put the money in and called back to pay it. I was told after I pay it I will have to start a new policy and pay up six months in advance. I asked “Why do I have to pay up 6 months?” and was told because "Y'all are frauders in Michigan. You can't put down money. You have to pay in full.” "What do you mean frauders?" I ask. I was told "Y'all get insurance for tags and then don't pay." I asked "What does that have to do with me? I have been insured with you for years now." I was told "I'm sorry. In the state of Michigan because y'all are frauders."

Be warned. Claim service is terrible. Adjuster was very slow at answering calls and e-mails. Only paid about 2/3 of what our truck could be replaced for. We spent hours sending advertisements on like vehicles for sale and they didn't take the time to look at them. Just horrible! I will not be renewing my car insurance with them in May.

I was involved in an accident and the other driver was issued a citation. My first auto accident claim ever at age 50. Geico first wanted to repair the vehicle for 7k and when I told them it was only worth 8k they came back and said that I was correct and would only pay 5k for the vehicle total. Then they flat out lied to me repeatedly about trying to collect my losses from the other party! They are worthless liars, I promise you. DO NOT buy your insurance with them or you will regret it should you ever have a claim.

As the title states, stay away unless you want to be treated like a criminal. I have been driving for 11+ yrs and have only had 1 accident. One I was fortunate enough to have Progressive as my insurance company who made the whole process smooth and easy. I switched to Geico and a few months later my nightmare started. I woke up to find my vehicle vandalized. I called the police and filed a report, and then filed a claim with Geico. At first, it seemed easy, the people were friendly and got me set up with a rental. Soon, my story changed into a nightmare. They stopped picking up my phone calls and then assigned a "special investigator" to my case who outright accused me of trying to commit insurance fraud.

I called in to renew my auto insurance policy in January. I asked for the same insurance and SR22 that I had previously and even have the recording of the conversation with their representative. I paid on time and was even charged $100 more just because I changed locations. A month later I get a letter of suspension causing my drivers license, registration and plate to all be suspended. I call Geico and they tell me it's suspended because I didn't have the right kind of insurance. And this is my fault how?? I ended up having to pay $125 more just to have the right kind of insurance and they refuse to reimburse me for the reinstatement fees I am now stuck with because of their error!! I will not be renewing with Geico after these six months. They do not care about their customers and their representatives are nincompoops.

I WAS HIT BY ONE OF GEICO'S INSURED. THEY FIRST OFFERED ME $250.00. An adjuster by the name of R. **. Then after my treatment was over, she came back and then offered me $1650.00 which didn't even cover the medical bills. GEICO IS A JOKE. They spend their money on all those fake commercials to get you to sign up, and then boom. DON'T DO IT. RECONSIDER GEICO AS YOUR INSURANCE COMPANY.

I filed a claim against a GEICO policy holder, submitted sufficient evidence to prove liability with a police report stating that their policy holder operated a motor vehicle in a careless or negligent manner and I had no contributing actions. Alexander ** representative of GEICO claims team and his "supervisor consultant" determined that they are not at fault because their policy holder had a "conflicting story" when he admitted fault at the scene of the accident. And after that insult he told me that there was not very much damage to my car besides "minor bumper damage". I'm sorry but your policy holder DENTED my front quarter panel and ripped the clips off the front bumper off a Mustang that can't just be popped back together, the quarter panel has to be replaced and repainted as well as the bumper!!! IT'S NOT GOING TO BE CHEAP!!!

2 Years ago I got car insurance with Geico. Never had an issue except that they never mailed me the coverage info at renewal time. I had informed them I had a lien holder. However, when I needed the coverage they said I do not have any coverage for my car. I called and tried to get the recording of the call when I got the coverage. They denied it to me. Their rep said "prove you had the coverage." I went online since they never sent the policy info. My coverage info was not online. That is very convenient for them. Geico is great if you never need the coverage. If you think you may need coverage one day stay away from this company.

Called in to get car insurance and was told I had to sign up for auto draft to get the best rate. Wasn't sure if I wanted to do auto draft so I told the salesperson that I would call back. He was very pushy to the point of being rude. I had to just cut him off and say "No, thank you" as he wouldn't let me get off the line. Called back later to talk to another sales person and sign up and was told that now they wouldn't be able to insure both my vehicles as one was used for business purposes. The last pushy sales person was going to sign me up but now this one cannot.

Promises, promises, promises, all mean nothing. My vehicle was struck, while legally parked, by a Geico insured driver. The claim for damage to my vehicle apparently has been paid, however I am getting the run-a-round and ignored with a reimbursement claim for a rental car. I chose the cheapest vehicle Enterprise Rent-a-Car had, only $210 for 10 days rental. My calls to Geico get ignored and or not returned even though I'm assured that the claim is being reviewed and they would contacting me within three (3) business days. In fact the person who was the original contact, Darnetta **, has a message on her phone that she will be on vacation December 22 to December 29 and to leave a message. IT'S FEBRUARY 25! I have begun telling as many people as I can about the poor claim service provided to me. I indicated one star but only because it was required.

I have been with those things 7 years. Never hit anyone or caused an accident. Always paid my premiums 6 months at a time. I was just hit for the first time. They denied my claim with no real explanation. They lied, they were very unprofessional.

Someone needs to look into you Michigan road downriver area adjustor and their supervisor. The experience was so unprofessional. The reason I am writing on here is the supervisor laughed at me on the phone and I explain "I will not talk to you anymore. Give me your supervisor's name and number." He stated to me "I'm it. There is nobody else." When you do read this please get in contact with me. Someone needs to look into this, your insurance company is wonderful to work with, but the reputation that these employees are giving your company, they are placed in positions that they cannot handle or in speaking at a professional level. Even our customer's son had to get involve with this claim to handle matters.

They were very helpful when my car was totaled by a drunk driver. They explained the claim process very well and paid the claim fast. They were very courteous when I had questions and did not treat me like I was asking stupid questions.

I have had this insurance for 14 years and have never had to experience their claim handling... until now. They are good with words of assurance but the reality is... they use your premiums to buy more advertising to get new subscribers. They cheat their own customers. I am so, so disappointed with this "insurance" and feel that my loss has now become even greater as GEICO is also victimizing me!!!! PLEASE BE WARNED!!!

I've had GEICO for a number of years. I've always been very pleased with their customer service, rates and on the two occasions I've had claims they've been fabulous. Both claims were with my daughter driving, one her fault, one not. Upon renewing my last policy, a few months back, I wanted to drop my daughter from my policy as she's now 22 years old and living on her own. She has her own place and no longer is around to drive the family cars. They wouldn't let me do that. They claimed that until she had her own auto insurance or 2019 I would be forced to pay the extra premium as if she was driving the family cars. OK, so not that big of a deal but was still costing me over $300 every six months. OUCH!

Have been a loyal customer. All my cars & family cars insured with GEICO. In July I inquired about ride sharing insurance as research, in case I wanted to look into doing Uber or Lyft. I never actually did these. I just wanted to learn if I could get coverage if I did. GEICO's quote tool told me that they didn't offer in my location (WA), but did in other areas. This inquiry on its own was enough for GEICO to completely drop my auto insurance at my next renewal.

Reported hail damage. Met with adjuster, adjuster said there was no hail reported anywhere close to where my car was, until I presented videos from my phone. Then she remembered that there was hail, straight out lied, then because I was honest and said I had a claim prior to this and what was repaired from before and showed pics after work was done, which were dated, but couldn't find receipt. They fought for a mo, then denied claim and spent more money in the process. Don't waste your money with Geico or you'll regret it.

SAVE YOUR MONEY AND TIME. GO WITH A LOCAL BROKER... I SAVED $1700 a MONTH... I had the worst experience with Geico today. I received a ridiculous quote for auto insurance, with an excellent driving record. When I said "no thank you," the sales rep put me on hold and came back with a quote HALF of the first quote. So I said "okay," and proceeded to provide my banking information, including the account number and routing number to my checking account.

Tried to make a payment on my son's account that already has my credit card on it and I got a new card. Payments are automatic and needed to pay because it was due yesterday and GEICO are not smart to help me get the bill paid.

I have been with Geico for 3 yrs. No claims or accidents yet my policy increased every year. I called to see if they offered any discounts since there hasn't been any claims or accidents and they said no. I recently called to have my vehicle towed after it slid off the road, and was told that they can put it back on the road but can't tow it to my home. I explained to the rep that because of the road conditions I can't drive home. I own a rear wheel vehicle and I don't want to risk getting into an accident. I pay for the towing service. I should be able to use it whenever I need it. She was rude and kept saying they can only put my car on the road and I would have to pay to have my car towed to my home. Geico is full of it. I will not be renewing my policy with them, which you have to cancel in writing or they will renew it themselves? I found much cheaper insurance thru my bank, with BETTER coverage!

One of GEICO's policyholders, who was high at the time, hit me from behind. I took time off work to get three quotes only to be told they won't accept them. My agent was SHOCKED at this. I gave them the address of where my car will be so they can send someone out. Still won't do that. Said I have to take it to them. Got some low ball ** estimate from their retarded adjuster. Now taking them to court. STAY AWAY FROM GEICO AS THEY ARE THE WORST!!!

My car suffered flood damage, so I took it to my dealership which advised me to get carpet and cushions replaced. Geico refused to pay for that, even though I pay $200 every month for full coverage. The claims adjuster is rude and told me it was "not necessary" to get my moldy cushions replaced. She told me I need to take it to a "water damage specialist" (that's not a real thing by the way) to get a 2nd opinion, and that she would provide me with a list because they cannot choose for me.

Hi. I have a 2015 A.C.E. RV. That unit was strike by a lighting in Sept 2015. I call my insurance company GEICO and tell me "don't worry about it. Everything is cover by the insurance." The adjuster came at my house, check the damage, and take the decision to totalled the RV. That incident occur in Sept. Today is February 2016 and I still waiting for Geico to pay off the unit; and the excuse is because it's the high dollars amount...

When my father added another vehicle to his existing policy, the representative created a new policy where he added the existing insured car and the new one. He also left the existing policy active. So GEICO double charged my family for the same car twice for 5 years. And now they refused the full amount that was overpaid! They argued that they can't give us all the money back because we were not entitled for the discounted price since they should had not been two cars in the policy.

This place is a complete joke and all they could say was "I'm so sorry. I'm so sorry" instead of fixing the issues.

I was with GEICO for about 10 years. I did not have a single claim. I paid on time each and every month. GEICO decided to raise my monthly rate $10.00 a month without a single notification. They based this on the average monthly usage of California drivers and took it upon themselves to raise the amount of miles I drive per month and raised my rates. Hmmm I drive the same amount of miles I did when I signed up with GEICO. I guess GEICO didn't like the free money I was giving them.

Be very careful when quoted a policy rate as they for the most part would change it on you after agreement. While at the dealership I was quoted a rate which prompted me to move forward with the lease. Well after signing on the dotted line, GEICO bumped the rate way up and offered no apologies. Even after explaining to them that me taking the car was based on both the financing company but more importantly GEICO's quote. After submitting a complaint I received a call from one of their customer service guy who spent the entire time on the phone defending the rep instead and blaming me. I'm switching my insurance first thing as the cm guy clearly made it seem as if I'm just a policy number to them.

On Saturday, January 23, 2016, my daughter was the front passenger in a car that was hit by a Geico client who was drunk and driving in excess of 100 MPH in Cincinnati, Ohio. My daughter's friend's car was totaled in the "accident". I don't like referring to it as an "accident" since Geico's client chose to drink and get behind the wheel impaired. I am writing to inform you that NO ONE from Geico has made any effort to contact my daughter to check on her welfare. I am LIVID at the lack of compassion displayed by Geico. Perhaps I shouldn't be seeing as how Geico's client is a drunk driver. I will be sure to tell my friends and family about my experience (or lack thereof) with Geico insurance.

Liberty Mutual insured driver ran red light. Both cars were totaled. We were both transported to hospital and released. I sustained chest injuries from airbag deployment and was unable to work. Liberty Mutual driver was given ticket. My insurance company GEICO claims adjuster Ms. ** was rude, seemed uninterested, and refused to instruct me on how to obtain rental replacement car, even though I had rental coverage. Outraged by her lack of empathy and unprofessionalism, I contacted Liberty Mutual. They took full responsibility of accident. Approved rental car within 1/2 hour. Paid for all medical bills. Had check for totaled car within 2 weeks of accident. Would have switched to Liberty but their premiums were too high. Had been with GEICO for over 15 years. Never had claim or caused accident. Left for NJM. Will never go back. Horrible company.

Today, I went to try and add my wife to my insurance policy. My company has recently let me go, and tied me to a non-compete (in a private, for profit nepotism driven environment) which has left me with heavy expenses, and no income. I've gone from making 10-15k a month in the staffing business to nothing, everything was happened to my "mentors" godson. (His sister's new husband's son, it was absolutely disgusting but I put up with it because of student loans). I've had my wages garnished the entire time, which has been great to pay off my student loans, however, it's left me with no disposable income. Long story short, I cannot afford the additional 300$ I'm being forced to pay to add my wife on as a driver to my policy.

We had water leak and repaired basement, hardwood floors, kitchen cabinets. Response from Geico is very very slow. I don't like Geico insurance anymore. And more over increased my monthly payments every renewal. I do not recommend Geico to my friends or family in New Jersey area.

Got hit by another car which also had Geico insurance. They were unable to provide response.

I have been a Geico customer for about 3 years now. I have only had one small comprehensive glass claim that was handled very smoothly and quickly. Good service every time I have called with a question, great call center employees and smooth and painless online experience with the app. I don't have to talk to them often, and with insurers, that's always a good thing. They take care of their end of the bargain and have always charged me a very reasonable premium for full comp/collision. Geico rocks.

A consumer warning. Do not sign the waiver of liability used by GEICO Auto Repair Xpress shops. It states that the repair shop is not liable for any damage to your car while it is in their shop or on their lot. When I questioned the GEICO claims rep about such an outrageous clause, he said it was because the GEICO Auto Repair Xpress shop did not want to be responsible for any damage caused to my car while the shop was working on it or while it was on their lot.

While driving, my auto was hit by a Geico insured. The Geico driver accepted responsibility. I contacted Geico two days later because Geico had not contacted me. Geico told me to take my car to one of Geico's appraisal shops. The Geico appraiser gave me a $500 check even though there was extensive damage to my car and the appraiser did not go underneath the car. I did not cash the check. Instead, I took my car to my insurance company's appraiser of whom I used before. That appraiser gave me a higher price and he said it would be higher because there was likely more damage underneath.

I was in a accident, the other driver has GEICO. The agent handling paying the claim Claudia **, screwed around, played around, with the claim, took responsibility for the claim, but GEICO never paid... Don't use GEICO. They don't pay their claims. In complete violation of the law, and little buddy Warren, and his GEICO don't care.

Canceled policy without notice, daughter license was suspended and they canceled the whole policy, did not give choice to exclude driver, my record and wife's perfect, never an accident. When we called back to discuss 3 different reps told us three different things. It was a nightmare. All other major Insurance companies would give us great rates and exclude. Be very careful with this company...

My 16 year old was involved in a car accident 12/31/15 in which he was going straight ahead on a yellow light. A Geico client was turning left on a uncontrolled intersection pulled right out in front of my son causing the accident. Their client was given a ticket for failure to yield. I called and filed a claim with Geico in which they didn't have have the police report. I had to fax them a copy. They didn't even review it or the photos of the car, went off the word of their client and denied my claim, deemed the accident my son's fault. Said tickets don't matter and that doesn't put the fault on his client even though the kid paid for his ticket. They said they don't go off of a police report only of the word of their client. It totaled my son's car and we are out a car since we only had liability on the car. What a bunch or shady people. Would never recommend Geico to anyone. They have one of the poorest insurance ratings out there.

In 2010 I signed a contract for GEICO auto insurance coverage. There was no fee charge to the consumer for processing your monthly payments. Without any written or signed agreement from the consumer, GEICO has started withdrawing fees from your account ($5) for processing payment to them... Hence I now have to pay you - to pay you. It is a bad business policy, and it is illegal without my signed consent to do so.

I have been dealing with this company on and off for many years. This seems to be a lot of talk today on television on how insurance companies are so quick to pay claims. The reality is that no insurance company is quick to pay any claim and they will always find a way to minimize their exposure at your expense. Insurance is a legal way to pay for protection that you ultimately never receive. Geico is one of the worst I've ever encountered in my 40 years of driving, secondary to Countrywide Insurance and then State Farm.

On 1-26-16 I got an online quote for auto ins. On 1-27-16 I called customer service in Lakeland FL & spoke with Brandi to verify it. I gave her all additional info she needed. She sent an e-mail showing the same quote for a 6-month policy. I told her I had to go to the bank so the funds would be available to pay the entire amount. She said that it was locked in. When I called back the next day there would be no problem. Of course when you call back you get someone else, Alicia, she said that wouldn't be a problem. Long story short, when I called back the amount had gone up several hundred dollars. There was some "problem" with the system. "We'll call you back." No call after 3 hours. I called & now the rate was more than $1400 more than the original "locked in" rate! No way to talk to the previous reps & this one wouldn't even listen. Clean driving record.

My daughter paid my auto insurance and not one minute later the person on the phone decided it was ok to take another payment out of my account. Hello, did you not realize the credit card numbers were different. Now I have to drive 45 minutes to my bank so they can see me in person to be able to get my money refunded along with the overdraft fee… Would love to see this person fired for their incompetence and my gas money and my time to do their job, that they should of done in the first place.

Daughter had a wreck at an intersection. GEICO's insured was given a ticket for running a stop sign. My daughter's car was completely totaled. GEICO claimed it was 80% my daughter's fault. My daughter was not given any ticket, the other driver was. This is pure fraud by GEICO and I am going to contact the Insurance Commissioner's office. From what I hear, this is going on a lot. Forced to retain an attorney. DO NOT BUY GEICO INSURANCE. GEICO IS A SCAMMM. BE very careful dealing with their adjusters. They work for Satan's money. SCREW EVERYONE YOU CAN FOR A BIG BONUS AT YEAR-END!!!

After being on hold and transferred over to several incompetent employees (With some exceptions) for hours I was FINALLY attended. Unfortunately, Geico also has poorly trained/mediocre employees who aren't familiar with the policies the own company who hired them (I assume the 15% or less you save is actually going to Geico's pocket) in order to keep cheap employees.

I was sitting in the medium on highway 17 and a Suburban SUV smashed into my little Dodge Neon. Not only smashed but didn't stop kept pushing my vehicle.. She obviously was looking at the oncoming traffic to merge onto the highway and did not see me. Both the other driver and myself had GEICO. Before ANYONE saw my vehicle from GEICO, they determined it was 50% each our fault. The other drivers bumper was cracked and my car totaled! My drivers side door and rear door was hit so hard it creased even my hood. The other driver said I was moving in front of her. However when Geico finally sent their field adjuster a MONTH later, he said in front of witnesses, that by inspecting my vehicle damage it was obvious I wasn't moving. This accident happened December 2nd 2015.

Increased premium every six months. Car hit while in store. I tapped rear of car, they cut in front at red light and slammed on their brakes. Only scratch about 1 inch on their old vehicle with prior bumper damage.

Geico is the worst auto insurance ever. Unless you like being raped. They jacked up my monthly price after getting hit by another driver. It was determined the other driver's fault yet they increased my monthly rate by over $25. When I asked why they couldn't explain and just hung up. They did nothing to help me after my accident and tried to lowball me on my truck's value. They offered me under $3000 of my truck's value. They did nothing to help me with my injuries and I had to hire an attorney. This is the worst company I have ever dealt with my entire life. Stay away from Geico.

I was in an accident on October 2015. I called Geico right away. The metro came in while I was on the phone with the agent. I told her hold on for a second. She hang up on me. I called Geico back and the agent told that my plan would not cover any cost whatsoever. NONE OF THEM OFFER emergency road service which was covered on my plan. I have to spent $300 to tow my car. The next morning one of the agent call me 8:00 in the morning woke me up and told me they are not responsible for any damage. TERRIBLE EXPERIENCE. Go with other company!!!

I rang these people up to put in a claim as we had a leaking roof after the recent snowstorm. They said they could not do anything till the following week and gave me a claims no... Unfortunately I misplaced the bit of paper with the claims no. on it. I tried for two hours trying to ring all their numbers and even searched their site and my policy for a record of this claims no. but to no avail. I finally managed to get an email address to write to - and someone called Tiffany responded. She must not have been a 'real' person as she kept giving me the same information in her emails - call this no., select Option 1 and then Option 3 to get to the claims dept which is ALWAYS open according to her. But she was clearly lying as no one picked up the phone, all I got was a recorded message and then they hung up.

Placed a claim with GEICO 6 days ago. Waiting to receive video of the accident from the store that we were in front of before I could gather all my information. The auditor said "we refuse to accept responsibility." I said "But you haven't received all of my info so how did you make that determination so quickly?" "Just off of what we were told by both parties..." He never inspected the vehicle?? No wonder they lizard representing company. BEWARE!!!

I called and spoke with Patrick (mgr) at the Mary Esther, FL office. He was pleasant and gave me a quote for my daughter who was just purchasing her first car/insurance. The next day I called to speak to him about the quote and he was not in the office so I spoke with a woman in the office who was not good in dealing with customer service. There was a mix-up in the coverage GEICO had my daughter down as having.

Do yourself a favor and get insurance elsewhere. My son had the same coverage liability only. They raised our rate when he changed cars from an SUV to a Hyundai. Agent claiming the small Hyundai Accent could do more damage in an accident. I feel completely ripped off. My son can barely make the payments as it is. Every time you call them, they raise the rate. Awful insurance company. Do not buy their policies.

I have 2 cars. I tried to update their locations with Geico but Geico kept giving me cancellation notices due to the policy update. I went for months providing documentation that they requested. I had been a customer for over 7 years. I gave up after the last cancellation notice and I will pay extra to another insurance in order to avoid the headache Geico put me through.

3 weeks ago I was in a car accident that totaled my car. The claim rep was very helpful with answering all my questions. My problem had to do with the damage appraiser. Problems started right from the start. He went and saw my car at the body shop but was only able to see the exterior of my car. The body shop called back the adjuster for a supplement to look at the internal damage. It took him a week to actually get there. When he finally arrived he was very rude to the body shop owner and did not want to work with him. I had to find out that my car was a total loss from the Geico website. I received no call letting me know that my car was a total loss. I left several messages on the adjuster's phone letting him know that the settlement price was not acceptable. Geico totally short changed me on the worth of my car. I even had my husband call and he left several messages.

In Chicago if you have a breakdown Geico will only tow car to closest dealership. They decide who repairs the car. Any repair or destination beyond that location is your expense. In general the range of tow is small. You can verify at **. Not a good service for Chicago customers.

My taxi was sitting behind a row of stopped vehicles at a red light when 4 Hispanic adults deep trunked it at 35-40 mph. No brakes no attempt to stop. Totaled my 2009 crown Vic, meanwhile her 2004 range rover sustained very little front bumper damage. She was going so fast the force pushed my crown Vic into the Toyota pick up in front of us and bent his bumper underneath his frame. The local police let her go without testing for any impairment or citing her for failure to stop, texting and driving or negligent driving... instead the local sheriff followed them home. After I had to have my taxi towed off site her insurance said she added the vehicle the day after. GEICO denied responsibility until a week or two later and it took a month to obtain police report. She knows someone in the county office because they swept it under the rug.

These guys are evasive with fraudulent business practices. My car was vandalized, 3 weeks later no payout on the claim. They are trying to claim that the ey marks on my car happened at different times and even sent some independent company to verify what they said. 2 weeks after that independent guy came out. Still nothing and the claims supervisor won't even call back. What a joke of an insurance company.

Terrible! Look somewhere else for insurance. When we cancelled our car insurance because we found a policy elsewhere at half the price GEICO had charged they contacted our state DMV office and stated we no longer had insurance. GEICO's screw up cost me 150.00 and time from work to fix their mess. I cannot recommend this company to anyone.

I've been dealing with a claim for three months and everybody's give me the runaround after being with them for four years. And making me feel bad over my car being stolen. Like I did something wrong.

In Jan 2016, I was shopping for insurance. Several companies contacts found an 'at fault accident' which they read as moving violation on an insurance database. I had a claim in 2013 wherein my significant other let my fifth wheel trailer drop onto the bed of my pickup. I filed a claim. There was no violation; it wasn't moving; I wasn't even involved. A supervisor at GEICO stated that they had no other way to report it - which they obviously should have - onto the net. My view: surely an accident like this, tree damage, stone damage, anything falling onto a vehicle (even another vehicle?) must have a reporting format that doesn't appear as seemingly a moving violation? They offered to draft an explanatory letter, but not remove it. As I said, I'm insurance shopping.

I have been a Geico policy holder since I was 17 years old. Now I am 26 years old and every year my policy goes up at least twenty dollars. I changed cars last year and the policy went up to this one twice already... I did not change my address, got tickets or got in accidents... They are all thiefs and I'm changing to ESURANCE!

This insurance co is bad news. No one should ever do business with this place. I'm now in the process of suing them over a 50/50 claim that they are denying responsibility for. No insurance co should ever deny a 50/50 claim. Geico coursed the only witness into lying and I have spoke with the witness and that is the story the witness gave me. If the real witness story would hold then the other party would be 100% responsible. It's a 50/50, but Geico is refusing to honor the contract we have with them regarding their 50 liability and good faith to us.

My step-son and his girlfriend had an accident on Dec 17, 2015. The Geico driver was at fault for failure to yield to the right of way. After several attempts at getting some sort of action (which included sending them a copy of the police report 3x), Geico states that they conducted their own investigation and concluded that my stepson's girlfriend was speeding and Geico would only cover 75% of the damages. I am beyond irate! The vehicle that my stepson and his girlfriend were in, which was mine, is totaled. His girlfriend is pregnant and was injured in the crash that the Geico driver caused. Now they (my step-son and his girlfriend) have no way of getting back and forth to her doctor unless my fiance or myself take them.

and my policy has increased from $640/6 months to $900+/every 6 months. Parenthetically, I am currently looking for another auto insurance company.

My husband was injured in a pretty bad car accident and was not at fault. The accident was witnessed by an on-duty police officer and the other driver was ticketed. My husband was heading straight on a rainy day and had the right of way. The other driver blew through a stop sign and attempted to turn left in front of my husband, who tried to stop and could not, due to rainy conditions. The other driver was not the owner of the vehicle and neither he, nor the owner, had "good" insurance. Although, we tried to file with the owner's insurance company, they refused to pay for the damages but did cover medical expenses. The attorneys helping us then filed with our company, Geico.

Many issues with GEICO. I slid on black ice and totaled the car. Single car accident. No damage to anything else. GEICO was very quick at sending an assessor out to look at the car. The assessor was very young, and claimed that the car is totaled. Fine. I won't dispute it. However, the assessor offered NADA value, but the cars on the market costs a lot more than that. I will not be able to buy the same car with that price. I'm working with the supervisor on this and haven't gotten a response. The accident occurred a month ago, and I'm still at a limbo. 2nd problem is that I have both collision and comprehensive coverage.

Please beware of Geico quotes. I did all the online Geico info and received a quote. I called the agent to possibly purchase. BEWARE. She will want your credit card to run an auto background check for last 5 years. I was quoted a rate of $209 for the 3 autos with $313 down payment. She comes back to the phone to ask me a question. "See you had a comprehensive claim in 2011 for $2084". I thought back and realized had car damaged in a break in almost 5 years ago.

Due to the fact I worked for Uber for a brief period, Geico terminated my auto insurance a month and a half ago without notifying me. They claim to have sent me a notice in the mail, but we all know how that goes: I never received such a notice. Why not an email, or a phone call? I didn't find out until I could no longer log into my account. What truly irks me is the fact I approached them about my new employment with Uber many months ago, and they claimed it was fine and that I would be covered in the event of an accident. Now they've left me high and dry. However, there is a happy ending. By going through Al Boenker Insurance Agency, I am looking at a prospective 20 dollars off my monthly payments through a different auto insurance.

I was in an accident in Colorado as I was driving from California to Missouri. My car slid on ice and hit a wall. My mom was terminally ill and I was en route to be with her. The vehicle I was driving was declared a total loss. Geico made this horrible experience easy to manage. Customer Service is exceptional! Everyone that I talked to have been so helpful and informative. I was updated and notified of changes on my claim. Also, the car replacement dealer look up is fantastic!

Stay away from GEICO. I got into a fender bender with my girlfriend's car that resulted in $800 in minor damage to the bumper. I simply called Geico customer service to ask the question "whose insurance would cover this?". I told the customer service rep (who was very aggressive) that I was not going to file a claim and was just asking a question.

For the lowest rates, I had my daughter and son-in-law contact GEICO. They wrote a policy with GEICO and have a minor comp claim. GEICO expects their customers to drive 25-30 miles in order for a GEICO adjuster to make up an estimate. It looks like one of the reasons their rates are low is because they don't have enough employees to do the job right! Pitiful claims service from GEICO.

Spoken with the customer rep. which was good then had to recall them again on the next day and I have gotten totally different statement along with payment after explaining to them that I had already agree with the previous customer rep and they said it was noted in the system, appeared they lie, and inform GEICO said they don't keep record of what was noted. GEICO is a scam and not value to customers.