GEICO Reviews

It was relatively easy to find the service needed to decide whether to choose this service or not. The coverage of your choice and to its benefits are relatively up to you. The coverage of the insurance listed is worth it to me. It's overpriced for full or even liability. The value seem decent, but the overall value wasn't worth it to me because I currently pay cheaper for the same coverage and overall device. The customer service is wonderful, just not the service of the actual provider. The people are very kind to assist and help with quote.

Every year this company nickel and dimes you to death. Rates go up for no reason. Even ALLSTATE is cheaper than GEICO. This company is just a big scam. I would hate to see if I got into a wreck. My good rates would climb for sure.

I've had GEICO for many years but never had to use their services. Until, I got into an accident that was clearly the other vehicle's fault, which happens to have GEICO as well. GEICO decided that the accident was no one's fault since we both had different stories. Which is stupid cause if they did an investigation it would have clearly been the other driver's fault. They considered my Jeep a total loss and gave me a measly $3000 for it.

I was rear-ended by a driver while parking, causing obvious damage to the rear driver's side quarter panel of my truck, and damage to the front of his car. I had two witnesses that were unrelated to me agree to speak with the police and Geico. They never were contacted. I spoke with the agent reviewing my claim and she had come to her conclusion that we were both at fault and they were going to pay the claim to his insurance from her observations on Google Earth. When I asked her if she looked at when the image was captured by Google Earth and if she was aware that the street may have changed since that point, I received no explanation. She never went to the scene of the accident in person (Denver, CO), nor did she inspect the damage on my vehicle or the other involved in the accident. It was determined from an Internet satellite image from her desk in Texas. Ridiculous! This should have been cut and dry.

Anytime I have a question or concern customer service is very professional and explains how my policy works when I need them. GREAT Company all around, great rates and there when you need them.

Covers everything I need on my dumpy 2001 Toyota Corolla. Only concern is liability, since the car looks like cats were living in it before I bought it (tears in roof fabric), the door handles keep breaking, and I nearly gave birth to my son in the backseat on the way to the birth center. Like I said, good coverage, affordable price, only need liability, no claims. Seems good from this perspective so far. They leave us alone, and if we need info or want to make a change to our policy, they are easy to contact, easy to work with. They get it done fast, no upsell, no lollygag. Website is great.

It's very easy to get through to customer service and they really care about what happened to you and are eager to help you. They're attentive, fair, and move very quickly. The payout is exceptional and you don't feel like you're being heavily penalized for being in an accident. Their coverage options are exceptional. They offer a wide range of coverage not available with other companies. They have excellent customer service and you really feel like you get what you're paying for. The value is unmatched.

When we have called them for other issues, they have been good. Their website is also good as you can enter information there as well. We have the option for full coverage or just the limits plus we can choose to not have under insured and uninsured coverage. Coverages are easy to understand at their website. Auto insurance is required and it is a peace of mind. Luckily we can choose our coverage and think about our income as well. We cannot afford major coverage so we set higher deductibles. The few times we have called them they have been very easy to deal with. We can also find out information at their website which is very user friendly and get info there as well.

I had an incident with my windshield and had to have it replaced. I had coverage and my windshield was replaced with no cost to me. It was quick and done by professionals. You can customize your plan to your needs or get a plan that covers everything. I was able to pick what coverage I needed and had it custom fit to my needs and budget. GEICO has the best prices of insurance I have ever had. I was uninsured and without a car for over 2 years. GEICO was the only company that would insure me due to my lack of coverage for that length of time. Every time I have had any questions, I contact their customer service number and am pleasantly surprised by how helpful, knowledgeable and efficient the staff is.

Very easy to submit a claim through phone. I was a victim of "hit & run" and it was very easy to claim and easy to schedule the repair services. My coverage is great. They depend on how much you're willing to pay monthly premium. But they are worth it and I would recommend everyone to switch over to GEICO. GEICO is the best. The money they make me pay for my premium is the cheapest I can get anywhere else. They can simply beat any competitor prices and I was happy when I switched over to GEICO from another insurer. Great customer service. Once someone hit and run and my bumper and I was able to claim as soon as I got off work. They scheduled me when I was available.

I haven't been in the claims process yet but I've heard Geico very good and has great rating for claims. I'm sure when I go through process, I will have a great experience. I only need minimal and the customer service representative was great at listening and didn't try to get me higher insurance. I really like CSRs who take time to listen and gets me what I want. For me being unemployed the price is the lowest as I have been shopping around no one has beaten their price. I'm surprised by that. I hope to increase my coverage and will compare prices. Oh my god they are the best, confident, and provide very good information. Also getting to the customer service didn't have to wait long.

They help me with any questions I have. Their rates are very affordable and they are very sweet. I feel like family when I go to their office. And if I have to file a claim they make the process smooth and easy. I would definitely recommend them to anyone. They have a wonderful coverage program. I came from a company where I couldn't afford my coverage and it covered only half of what I needed. Now I'm where I can afford it all and it covers so much more. This place is very valuable and I will tell everyone this. I have recommended so many family and friends here and they always are amazed. I can definitely say I will be a customer here for as long as I can be. The customer service here is wonderful. They are very cheery here and make you feel so very welcome. I have call a lot to make payments of call for a question. And they always do their best to help me to understand everything.

The claim was extremely fast. They are extremely wonderful to work with. If you're looking for a great place they are the ones. Their coverage are really reasonable and prices are easy to afford. I have never had a problem. If you're low on money Geico would be the best to go to. They will help you. I pay a good amount for everything included. They're worth every penny well spent. They treat me well. They are great and answer every question you have extremely quick and they all are very nice. Seems they all are always in a good mood.

I was insured with Geico and things was great, until now that I had been treated for my neck and upper part due my car accident in March 4th, 2016. It was snowing that day, and the road was bad. I went off the road and my car went debris was on the side of the road, and caused damaged to the lower front part of the car. It affected my radiation. It was leaking and some other damages, it was a sudden moment and I tried to control the car from falling in the ditch. I fell forward, backwards and side ways during the time of the accident. Banging my head against the window and the wheel. I didn't go to the hospital immediately until later on in a month. I felt pain on my neck left side and constant headache.

It was easy turn you claim in and they take care of the rest. No long waiting periods. They work very fast to take care of you and any questions call them up and they will help any way they can. They have PIP and liability and full coverage and ATV coverage, RV coverage and boat coverage so they all kind of policy to take care of your needs. Very good value for the money you spend. I really think they have the cheapest insurance. I think they're the best because they have what other insurance companies has but at a lower price. I have never had a problem with customer service. They're easy to talk to. Have a problem they fix it and if they can't they get someone to fix it. If you can't make a payment they will work with you.

The claims has been general on time and the speed is fine. It is also fair in the claims with stated amounts in the contract as said. The claims are also unbiased and it is very through in the representative in claiming your claims. Again the coverage is in according to the contract as said. The investigations are herein and as describe. It is very typical as in relations to price and deeds. I am basically happy with the amount I paid in relations to the amount of coverage I get as compare to other insurances. The values as also in relations to the coverage and customer services are also worthwhile. I have no complaint since the value is fair in my view in relations to the coverage it provides. The customer services seem to really care and make sure you got all the papers to do the necessary paperworks correctly. It also is very committed that you understands and know how to complete the paper works.

Some punk broke into one of our cars to steal the whole center console. We called Geico, and they gave us the number of the person who was supposed to inspect the car. They paid for the tow to the dealer, car got inspected, then fixed quickly. I have full coverage on both vehicles because they're both leases. The price I got for both cars were the lowest when I was shopping around. It adds up to freeing more money for me and my family because of the low rates. Print service in my time of need, helped with peace of mind. I've had great dealings with customer service. When we got our second car, getting it insured while at the dealer was effortless. When one of the cars was broken into, customer service walked us through the process, which eased the stress of the situation.

Claims personnel can be rude and not understanding. Had to have a claim reassigned several times until I received a claims person who actually called back and kept me updated. First few reps were rude and very unfeeling. Geico has many options for different coverage, but after being a Geico customer, military as well, for 23 years, all I can say is that they have become very expensive and only minimum options are at all affordable. As a military widow, I can only afford the most basic coverage, which is not enough to be comfortable. Geico used to be a great insurance with great rates for military especially, but it no longer is. I have called several times to find out why my rate keeps getting more expensive for less coverage. The customer service people usually put me on a lengthy hold, then return with garbled explanations that make no sense. In other words, they just keep raising rates for me.

The coverage is good. Monthly payments are reasonable. Policy covers everything I need as far as my auto's and reasonable price each month. I have a peace of mind knowing that my family and I are covered when driving. The value I pay is pretty reasonable for the full coverage I have on my cars. Customer service is usually great. The agents are really friendly and so far I have not had any problems with customer service. They send friendly emails reminding you when to renew policy.

They are always there when you need help filing anything. Also it is fast and very simple. I have never had any issues. And I never have to wait on hold. When I signed up there was a lot of options and plans to choose from. I do think that they have a plan built for anyone and everyone. Some do cost a little bit more, but in the end are actually well worth buying. It has actually saved me a ton of money and also has always had me covered when I need it the most. My policy did cover everything that they said it would when I signed up. Customer service through the insurance company is surprisingly very good. All calls have been answered pretty fast. I do not think that I have spent more than five minutes at a time on hold at any time that I have called.

They do not waste time. All you need is your reports from accident, turn in, they check, pay, fix. You take the other person information, turn in to Geico, they verify if claim is legit and pay it. No hassles. I was happy to get the coverage for two cars full coverage. A lot cheaper than AAA. I had a lot better coverage for my passengers. A lower deductible. I also had like a free month with my savings. They are a very good company. Been around for years. I rate them very high. No problems. Their valued is only surpassed by lower rates. They are better than most companies. I value them highly. Great customer service. You do not have to make a million calls to talk to someone. They listen very well. Assist you with whatever you need. Then instruct you what you need to do. They talk real pleasant to you.

I have heard the claims are fast and customers are very satisfied. They treat you like they should and are on your side to help in all matters relating to any accidents. They really put you at ease with the process. They have great rates for good drivers. I like how well they have saved me a lot of money over the years. They give good discounts too. I highly recommend them because it's worth the cost. By using them it frees up worries about who has the best rates. Geico hands down is the best. This gives me more money to spend on other items. I can take an extra trip because of the savings. I have never interacted with them because of my clean record. I have heard they are very courteous and get things down promptly. This is how a great company should always operate.

Someone always answered the phone. Never on hold long for anything. Always nice to speak to. Always there for me when I needed them. Best price. Handle claims quickly and don't try to cheat you.

Thank you all who write reviews. I was reading thru them after I installed Geico mobile app and immediately UNINSTALLED it. Thanks for saving me what seemed like a huge headache! Just wanted to let you know that others DO READ your postings. Thanks again... This is no reflection on my Geico policies, which I'm very happy with, just the app...

I have not had any accidents in order to have to make a claim yet. I carry liability on one vehicle that meets my state's minimum coverage, and I carry full coverage on the other one. Our vehicles are between 10 and 20 years old, so we are happy with the coverage and benefits it gives us should we ever have to make a claim.

I didn't feel that they really cared about my claim. I had to follow up several times. They also used an automated phone system which drives me crazy. I found it difficult to get a person. The coverage was typical of other insurance companies. It didn't stand out in any way. However I was not disappointed by this. They covered what I needed. I did not find the rates to be any more competitive than other companies despite their extensive advertising to the contrary. I eventually switched to another better priced company. I was not impressed with the customer service experience. I often had long wait times and spent more time with the automated attendant.

The intake person was polite and showed concerned and took all the correct information. Also stayed on the line until help arrived. Dependable and they keep you well informed. I've been with this company for years and every time I had an situation or questions they found ways to solve the problem.

Had two claims, each handled quickly... had no problems and was handled with no hassles or questions. Neither one was my fault and rates have not gone up. Coverage is great for the money, half the price of Progressive who I dropped due to expense and bad service. I get double the coverage plus roadside assistance and fast quality repairs with courteous service at all times. Once again, customer service has been great and friendly agents taking care of you at a stressful time...

My wife had an accident a few months ago and the claims process was exceptional. They were proactive and responsive to all my needs. My car was totalled and the claims adjuster was on site the next day and payment for my loss of the car was paid in a weeks time. Doesn't get better than that. The coverage and claim for the total loss of my vehicle was more than fair. I had collision coverage on my vehicle, with a thousand dollar deductible, and the settlement check I received was more than acceptable. It is, in my opinion, the best available carrier to do business with. I would recommend without hesitation. The ads about saving money I found to be true and they did not abandon my needs. The customer service was top notch. From the first call to report the incident, and throughout the numerous channels of the claims process, everyone was professional and helpful.

The available coverage offerings of the Geico insurance company were very similar to every other brand on the market, with a few additional bonuses, including very friendly customer experiences. I would recommend them to another friend or family member, but probably as a second choice. For the cost incurred and depending on the specific needs of your family and yourself for your coverage options, I do think that the company is competitive in its rates, thorough in its customer service and its flexible packages and therefore would be considered a decent value in my personal opinion. Everyone I have ever had to engage with a customer service representative from this company, it has been a completely non-hassle, friendly, productive interaction. I have not yet gotten any nasty or rude operators and have always had my issue addressed and resolved properly.

Just an easy way to process. No hassles or red tape to go thru. Customer service is one of the best out of all the insurance companies I have tried. I have full coverage and I have never been in an accident. Thank god for that... So my premium never goes up. Not does my rate. So I like it very much. In my opinion I don't pay that much for insurance.

I've luckily never had to file a claim myself, but I've heard only positive things from people who have. They have great customer service so I wouldn't expect less. I've had to get a few minor damages fixed and my experience was great! It was from hit and run so I couldn't file a claim since there wasn't a camera located in the area. I feel like any insurance company should go more off of your individual driving history rather than just a bill to pay every month. I know everyone should have insurance and it's part of being responsible, but some people should get cut a break. Every time I've had to contact customer service I couldn't ask for better! Always great and answer my questions/concerns perfectly! Then let me know to call whenever need be.

It was very easy because they handled everything - the car was totaled and I was compensation for the value. They took care of the other people that were involved which they made a claim for personal injury along with compensation for their automobile. I was not involved in anything and their lawyers handled the case for me.

From what I see it is a good choice for my situation. I mean I think it's enjoyable and just instant and fine. The coverage I have with this is perfect. It's what I need and no more than that. I think I may keep what I have right now. It happens to be perfect for me. It's a decent value but could be better for sure. I've had cheaper prices in the past for more than I was offered with this company. It is fair though for sure. I've have been taken care of in the best ways. Nothing drastic was what I was dealing with. It was perfect for me.

The attention is very good, incident response is quick, has good coverage payment. Whenever I needed them have been there to help me. So far I have no complaints about their technical support. I have not had any case to exceed the limit of coverage that have contracted with the insurer, so it can be considered that the margin is good. Generally I am satisfied with the given value, it is not so cheap but it is expensive, has different methods of payment, credit card, bank account, etc. The customer service is quite efficient with all requirements that have been presented, so I have no complaints regarding support. Has attention 24 hours a day on 365 days a year.

Getting through to a representative was simple and straightforward. There were no complications or confusions. Contact numbers were readily provided. The coverage was comparable. All the coverage I needed was provided at expected rates. The household does not have any special coverage needs so there were more than enough available options. Insurance is very necessary these days. Any coverage provides peace of mind and less stress especially during an unexpected event. Having reliable reputable insurance is comforting to say the least. I have always had a pleasant experience with customer service. My questions were always answered thoroughly and knowledgeably. I have never gotten irritated with a representative or felt like I wished I had chosen another company.

Very good prices & easy to work with. Had been paying two thirds more with another company & switched to GEICO 10 years ago for the same type of insurance I had with the old company.

Claims are addressed promptly and have been handled satisfactorily. I have only needed to use the claims service for windshield replacement. All done within one day. A full-service insurance company, Geico offers many options to choose from. All can be handled online if you so desire. I have chosen to work this way and have chosen those options which matched my budget. Peace of mind is the main value I get from this insurance, knowing that I can keep traveling even while my car is off the road. Compared to other insurance companies, the premium is very reasonable. Customer service personnel are very responsive and very helpful in explaining what will happen if I make a claim. Questions are answered quickly and thoroughly.

I like the coverage that I have with my insurance company. It meets me and my families needs. I get exactly the coverage that I need at a very reasonable price. The value of my insurance coverage is very good for what I get. It is not too little or too much, it is just right and at a great price. The customer service for my insurance company is great. It is probably the best thing about the insurance company. Everyone is very helpful, kind and they know what they are doing. Plus they get your problem resolved quickly.

Have never had one single problem like we had with USAA!!! We've always come back to Geico, the two times we left! Claims processing was and is always easy with NO hassles as with OTHER companies! Coverage is affordable, BETTER than USAA for the military!!! I was very surprised at this. We are very happy and will not switch to any other company, ever again.

I wish that it would be faster, but they are helpful once you reach them. The people that you talk to are very extremely courteous and will do everything they can to help you and solve the issue that you have currently. The coverage is relatively expensive for a person like me. I would try to look for something that has much more coverage than this one because it doesn't have much coverage than a lot of other insurances. I would say that I am fairly and relatively pretty happy with the value of the coverage that I am currently receiving but it could be better and you could find something that is less expensive. Although the people that are in the customer service of this insurance are nice, it takes much too long to reach them. But however when you do reach them they are nice.

Claims processing has always been easy. They are responsive and reliable. Never a problem when filing a claim. Love Geico. Their service is quick to respond and professional. The coverage that Geico provides is very comprehensive. They offer something to suit any needs that you might have for coverage from basic to advanced. Geico offers insurance rates to meet any budget with multiple options for coverage. They provide for discounts for things like drivers safety courses and safe drivers. Geico customer service is always professional, caring and responsive. I have never had to deal with someone from a call center. Would highly recommend.

Can set up with app. Quick payment. Friendly customer service. And accurate claims handling. Didn't have to worry about shops since they recommended. Coverage is comparable to the big auto insurance companies. I have worked with State Farm, farm bureau, progressive and Allstate. GEICO is just as good as any other. It is pretty cheap for the amount of coverage you get. They won't lay out just like State Farm but they will in fact pay a pretty reasonable ACV on total losses. GEICO suffers from having too high a turnover and lacking training. Many people on customer service are rude.

I have the right amount of coverage for my situation. I have full coverage and the rate per month is very reasonable to where I feel that I will be with this company a long time unless they keep raising the premium. The value of my insurance seems to be just right. I searched around to many different companies but this company I am with now seems to be the best bet. Customer Service has not been an issue because I have not had to contact them for any reason at all. Hopefully this will continue to be the way that it stays.

When I has to call them to file a claim, it was very easy to talk to them. The lady was very to talk to and she understood my needs. They processed my claim quickly and got my car back on the road! The overall coverage is excellent. They offer different plans to fit your needs. I would definitely recommend them to family and friends. Very small deductibles! The value it has added to my life is amazing! I don't have to worry about if I get in a wreck I will be left alone! My family does not have to worry when I drive either. They customer representatives are incredibly helpful and don't make you feel silly asking questions. I have never had to stay on hold for a long time. They are so wonderful!

The process were easy. The representative were well informed and helpful. They were fair and concern about my satisfaction. I would recommend them to friends and family.

Great, fast and easy process for a claim makes it very easy on the one who is insured. Definitely customer friendly is Geico and I will continue to use them because they make my life so much easier. They allow the one being insured to have many different types of coverage with plans that are quite reasonable as far as the rates are concerned. The value is great compared with other insurance companies that are more expensive. I can get the same coverage from Geico at close to half less than I paid my other insurance company. Customer service goes above and beyond the call of duty in making a customer feel at ease and in answering questions and helping with a claim that was filed.

My car insurance was through Geico. I got into a head on collision and they did everything to deny me of a rental car, replace the car and they denied to pay me missed days of work. The commercials lie. They are the ** company.

They are very efficient and fast when dealing with claims. They always keep you posted on all the important processes of dealing with an auto insurance claim, so it's not so much of a hassle. They will sit down with you and discuss what how much auto insurance that you will need, whether it be only basic coverage or lots of coverage. They personalize a policy for especially the individual. They also give you lots of ways to get a discount. The value of their policies are very good. They do not try to sell you what you do not need. You can pay in lots of ways, whether it be monthly, quarterly, or yearly. They are always there when you need them. If you are having a claims problem they will go the extra mile to see that you are satisfied.

I have never filed a claim but if they are as helpful in other regards I'm sure it will go well. I hope I won't have to make a claim but I'm sure they will handle it to my liking. I'm very happy with the coverage that I have and I pay a bit less than I would with other Insurance Companies. I know I'm covered for all possibilities. It has great value, is a great value and gives me peace of mind. I know I don't have to worry about anything if I were to get into an accident. I could not be happier. They are always pleasant and helpful. They make sure that everything is taken care of and that it is understood.

They always give the coverage you need, but the auto insurance really isn't cheap. It is still a good alternative if you can't find anything cheaper. It is ok but a little expensive, the insurance never really goes down, it always goes up when you renew the policy even if you are a great driver and never gotten into any accidents. They have great customer service. When you have a question they are always there to help, even if you're not filing a claim. They are there 24/7.

Its claims processing show that not only do you actually save money on car insurance, you also have an agent who is always there to assist you. Covered my first accident. I was expecting my insurance to dramatically increase after, but it increased a little bit. That's why I'm satisfied and would recommend Geico. Values the concerns of the customer as well as stands up to the expectations of the customer. This not only makes people want to switch to Geico but also want to feel some form of backup after a car accident. Geico has a great customer service and this makes people want to work with them and they try their best to understand the situations customers are in.

It was the best, it was the middle quote & average dollar amount. So I would say they were average when it comes to the claims process. Coverage was great! Never had a problem and fully aware of coverage. If you need more coverage you do have to pay for more coverage. You get what you pay for... Not the same as an agent with an office you could walk into but for the price... it was appropriate! Satisfied. Not happy but satisfied. I think they really tried their best! Call representatives were pleasant and accommodating! Again, not a premium service... so I didn't expect anything more than that!

Premiums are well within reach. You can get the same great coverage for about half the cost. Very good for people who can not afford the outrageous ins premiums with most companies. Great value for the dollar. Would highly recommend them. Can set up auto pay. Don't have to worry about payments getting there on time. Hopefully the value will be there when I need it.

Quick and easy. Adjustment center was helpful and personnel was helpful. Being able to find out information through mobile app was a useful feature. Using the mobile app allowed comparisons to rate and coverage options. When I had further questions, the a phone operated was available & helpful. It gave me adequate coverage at a fair price. This allowed me to protect myself against financial catastrophe and be compliant with state laws. I had the occasion to speak with a representative when the mobile app didn't clearly answer my question. The representative was professional and quickly addressed my concerns.

Never had to wait, prompt, courteous, attentive. No increase in rates or billing errors. Wonderful app, ready to go in minutes. Claims adjuster came to home, arranged repair same day as well as rental. Not an excessive cost for great coverage. No hidden costs on my bill. Great discount for paying yearly. Great military discount. Great discount for good driving. Great website and English speaking customer service representatives. Great rates for multiple vehicles. Very easily translated policy. Very good customer service available via app 24/7. Great service and location discounts. No runaround when it comes to claims. Expedient and proficient service. Really nice people that seems to like hours job.

Well I only had to use it once and it was extremely fast and even though it was over the phone the person was friendly and got me going in a super fast fashion and I had no complaints. The coverage was affordable and it has many plans to fit almost anyone's needs. Thanks again!! If you just need minimum state coverage or high risk they offer it all. Geico Insurance has given me the security to know I am covered in the case of a wreck with no hassle help from my agent and worry free is the way to be. Every time I had to deal with a representative be it for new coverage, an existing question, or a claim the representative was friendly and quick.

Claim processes quickly with little interaction. Prices are reasonable and comparable to other companies in the industry. Coverage amounts are Comparable to others in the industry. Options are reasonable and affordable. Selecting options is easy. It is convenient to renew and the site is easy to use. The value is in the convenience. Claim filing is easy and online, so no interaction is necessary.

The representatives at Geico Auto Insurance are helpful. They explained and went through the claims process with me. They answered all the questions I had about the claims process. The coverage at Geico Auto Insurance is at a reasonable price. The amount paid on my end was around $230-$300 per month. The rates are cheaper than other auto insurance companies. The value that Geico Insurance Company has added to my life is low payments. Other insurance companies have high monthly payments. Geico monthly payments are reasonable and they also have reasonable quotes. Geico Auto Insurance customer service are very helpful. The representative took the time to explain the claims process to me and me through it. They are very courteous and helpful.

I have, happily, never had to use their claims processing so I cannot give an accurate appraisal of their claims processing. From what I have heard, there are no unusual issues or problems with it. They were able to match my previous coverage at a more economical price that I had been paying. They added me to my wife's policy which gave the two of us a multi-vehicle discount. After comparing various insurance coverages and prices, I concluded that this company gave the best value for the price to coverage ratio. I added my car to my wife's policy over the phone and the representative gave excellent customer service. She made several recommendations that improved the policy and was able to adjust some unneeded coverages that made the policy less expensive.

Claims can be made online. They are easy to complete. Company reply back to claim. The reply was quick. There has never been a problem in putting through a claim with this company. The coverage provided was very affordable. Compared to other companies the prices are cheaper. The coverage are the same choices offered by other companies as well. The prices of the coverage are very affordable. They are very easily obtainable with the amount of pay most people receive. Compared to other companies this would have to be the most affordable. The customer service is probably the best part. Whenever you have to reach out to them they are very coherent and understandable. The representatives do the best they can to help you.

Somewhat easy. Not that time consuming and not too complicated to file with the insurance company. When I got in an accident about 4 years ago, it did not take me more than 30 minutes to answer all the questions and file my claim. The customer service at Geico was good and they were highly professional. I don't remember the coverage options as this happened 4 years ago. The only thing I can say to help others was that it was a painless, relatively fast claiming process overall. The value it added to my life was that it did not hurt me in the pocket, the insurance company covered it all. And that added value to my life. The staff was highly professional and answered my questions in a very professional manner and helped me feel at ease throughout the whole filing process.

A year ago car accident happen, the company that Geico sent me to took 4 months to fix my car, picked it up and car was not fixed right. After calling the company back and getting a run around 'cause they don't have a mechanic on hand at that shop, was told to drive it for several months and everything would reset itself. Well in several months the car kept breaking down only to keep getting a run around. Now for 5 weeks they have had my car tied up again, I finally took it somewhere else and now I am being told by Geico that they can't prove that the problem car go back to original accident. So now for a total of 5 months out of the last 12 months and paying the premiums for the whole time, still car not fixed and can't drive it. But I have the person to do the work, AND KEEP GETTING THE RUN AROUND FROM MARK AND BRIAN... CAN SOMEONE HELP ME PLEASE?

It's easy to submit a claim via email or phone. It will be handled with care and speed keeping in mind the customer needs. Easy review and helpful steps to make your claim understood to you. Many ways to choose coverage. Adding road assistance is cheap and easy too. The a la carte feature lets you be in control of your coverage and in your price range. Easy to understand. Meets state minimums and will relieve the stress of not having insurance. Now their rates do tend to go up over time thus, like me you will switch companies but would not mind going back to them one day. They are quick to respond to questions or problems in a timely manner. Always polite and no problems are too small. You are a priority with this company. There are a variety of ways to contact them so never out of reach.

Never had any claims experience, but the prices with them were good and the experience with them was pretty good. The customer service was great. They offer full coverage, liability coverage, state minimum coverage, and probably whatever else is needed. I only contacted them once to ask a few random questions and they answered my questions for me.

Everything is done in a very stress-free manner. They involve themselves into fixing your requests and makes it happen really easy. For all of the times I have had any type of issues I haven't had any type of complications to fix it. I am very much glad to have them. Whenever I find myself worried about any money issue I find out that I am fully covered. The rates and the range of protection that they make me feel is a must have. I cannot thank them more.

Needed roadside assistance, called towing company directly. They gave me a receipt asked who my carrier was and when I said Geico they suggested I call customer service. I called, was told I get 100% reimbursement so I faxed receipt to them. The next day I called to make sure it was received, the customer service rep. got my fax, processed it while we were on the phone and sent it out in that days mail. I received my check two days later! I was told to call Geico directly next time and they will send out service provider and no out of pocket for me!! Great service.

I was in an accident and everything went through quickly and easily. I was in so much pain, and this made it a lot easier, as I didn't have to worry about something else. It covered me when I got in the accident - I got so much money I could buy a car plus a lot else! I would definitely recommend it. It is a little expensive, but it is worth it in the end. With the money I received after my accident, I've been able to live a comfortable life thanks to my coverage. It is a bit on the pricey side, but it's worth it. Trust me. The people who work there are friendly, polite, and knowledgeable. They were able to help me right away and treated me like a friend, not a customer.

The Geico claims process is fast and quite efficient. They take you step by step through the process. The 800-number begins the very efficient process. Like most other insurance companies, there are a number of options to choose from, when establishing the policy. I did quite a bit of checking when I started with them, and their prices could not be best, regardless of options chosen. I did a lot of price comparisons and Geico was tops on this list. I also continued to check every year or two to see if I could get a better choice. Very good customer service... fast and efficient. The GEICO employees were very professional in their approach, and showed genuine care and concern to make sure that all if my issues were addressed.

I have been with Geico for well over 8 years and have never had to use their services before. I hit a deer about 2 wks ago and first of all on star was to my rescue not Geico. I was sold extra service to my policy and I trusted them so I did get them. When I hit the deer it was in a different town and they would not tow my car to where I lived and I was told that I also had to get my car fixed there in that town. I had to go get my car myself at half way point, and then I towed it to my house and the back bumper was damaged. They said that it's a preexisting damage I would have to file another claim. They said that I had to file another claim because it wasn't part of me hitting a deer which if I had not hit the deer this would of never happened and I was sent a letter and it said that they don't have to get parts that are the best. They can pay for cheaper parts.

They contacted us daily until resolved. Within 15 minutes of my wife's accident they had arranged to handle all medical issues, had the car towed, and contacted the ambulance company. The same person handled the claim, even contacting us on weekends if there were updates. They paid for the ambulance, hospital, follow-up doctor visits. They even paid for my wife to get new glasses and the loss of my spare glasses that I had stored in the vehicle. After my wife's accident, they gave us above fair value for the car (it was 12 years old), worked with the car dealership to get us a loaner and then a new vehicle, handled obtaining title and coverage for the new car. It never cost us anything - they paid everything. The agent assigned to us not only contacts us three times the day of the accident and followed up daily for the next two weeks, but also gave us her cell number in case we needed her. When we called, she answered.

It's very easy to place a claim and they handle everything. They called the tow company and made it really easy to take my car. They also provided a rental for a good amount of time. They have a wide range of coverage options depending on how much you want to pay. You can pick a higher or lower deductible to help with your premium. It's not extremely expensive but we also have the coverage we need but not necessarily extras. They make it so easy to use it adds value. They were easy to talk to on the phone and they handled everything. They helped me with the questions that I had and got me a rental. They were friendly and nice.

Quick response for claims. Have their own auto repair shops which makes inspection easy. Also provides a competitive rate for deductibles. Overall a good experience. Coverage is similar to other leading companies. Covers towing but sometimes tries to work with local companies which are not good. So coverage always doesn't mean everything. Gives a good value unless you have two different cars in two different address. I got a lower rate from someone else and later they matched the price which made me loyal to them. Someone tries to work with whenever I call. Sometimes holds are too long though. It is tough to hold for that long. They should have a reliable call back system.

I have not had to use the claim process so I cannot really give an accurate rating. If it is as easy as the enrollment process then I am sure I will be happy. Coverage is what I need legally at the lowest price. That is my priority right now. I have heard good things about Geico so sure I will be good. I don't have much to compare to at the moment. I have heard good things about Geico which is why I choose it. So far I can't say much else. I called after receiving my quote. The representative was friendly and helpful. I hope that will be the experience the life of my policy.

I have never filed a claim with their company. I have with my past auto insurance company, Progressive which was handled poorly. Their coverage options are good. I took full coverage on my vehicle. I wanted to make sure that my car is fully protected in case of theft, fire accident etc. Their prices also are fair and fits my needs. It something that you must have by law so I consider it a necessity to avoid any issues with the law if something unexpected happen. Their customer service has been very good. I had a issue with a charge on my account that should not been. The representative who help me fix the error was pleasant and very professional even made jokes.

I was side swiped on my way to work on November 14. The other car is at fault. A week later after not hearing from them and after being told 24/48 hours for a return call after filing a claim which I never got!! I called them today and this is how ridiculous they are!! Geico is telling me I am not at fault, but I have to pay my deductible so they can fix my car at THEIR collision place, then THEY can go after the other insurance to have them pay for my damages!! Why should I pay anything if I am not at fault!! The other party has to pay for my ded and fix my car!! GEICO is fast to take your payment and when you need them, they aren't educated enough to help! Or are trained to push back then they tell me, If I don't pay my ded, then I have to go after the other insurance to get reimbursed!! Then WTH do I have insurance for!!? SMH!! Yes!! You get what you pay for!! Geico sucks!!!

It's very easy to process a claim. Agents are patient and help you every step of the way. They take care of you and make you feel like you're their number one priority. You can get the coverage you need at an affordable price. Your car insurance can cover liability or full coverage and the savings are great. I can't complain with the money I save on car insurance. It's affordable and fits within my budget. They work with you and help you to make payments within your schedule. The customer service is superb. I never have a complaint because reps are friendly and break down everything so I can understand. Haven't met a rude representative yet. I've been with them for years.

Never had a wreck so I'm not sure about the claims but the insurance company seems to be a good company. It goes down every 6 months that I don't have an accident. I assume the coverage is fairly decent. I have a 500 dollar co-pay, which isn't bad. I assume if I do have a wreck that my coverage will be good. I personally feel that the insurance is a little too pricey especially for middle class people. I only have liability but it's almost 100 dollars. Every time I have a problem with my bill the customer service is very nice. They always answer all of my questions and make sure that I am highly satisfied.

I have had this insurance for a year and a half and have not had to any claims since I have had this insurance. It has great coverage options. I have had other insurance providers try to sell me insurance, but when they see what great coverage I have and the price I pay, they know they can't offer me anything better than what I have. The value is incredible! I have fantastic coverage, including roadside assistance and rental car if needed and the price is much less (a couple hundred dollars every six months) than what I was paying for the same coverage with a different carrier.

Last filed a claim years ago - can't remember. When it comes to insurance that's usually a good thing. No memory is a good memory with insurance claims. Full, insightful and informative coverage that we've been truly happy with. Covers all the basic needs and some areas we weren't even aware of or would have thought of on our own. Our cost recently raised, and while I was able to speak to a representative and get our costs down - they didn't go back to where they were before the rate hike. We got cheaper quotes and still might make a switch.

I am a previous Geico customer of 7 years, without any accidents, and a perfect driving record. My first accident was hitting a pothole in the freeway in the middle of the night, causing some major rear end damage. Geico told me it was a DOT issue, and they would not cover it. After 3 months of going back and forth, I dropped Geico and left the car as a repossession.

Geico has been my car insurance company for more than 16 years and all of a sudden they decided to raise my rates $40 a month for no reason at all! I never had an accident or anything in my record for them to raise my rates out of the blue. I called them 3 separates times hoping it would get resolved but instead they made up some excuse about my position changing at work? I have never changed my position, or at least for the past 21 years. The last person said that I was "lucky" to be getting a discount for being something I am not and also lucky because I don't need to pay back pay for the "great deal" I was getting for years. This is so outrageous that I prefer to pay the same or more and move to another company. I feel very disrespected. I hope this message will get to as many people as it can to open their eyes to the horrible, unfair and dishonest treatment Geico gives its most loyal customers.

On 06/27/2015, our 2007 Pontiac Vibe was involved in a car accident where my husband sustained injuries... Geico sent an adjuster to our home where he says our $21,000.00 dollars 2007 Pontiac Vibe, was totaled at the Claim Check Amount of $5,502.69... This amount was given to a lien holder instead... We had to get a lawyer to receive any payout from Geico.

Got rearended in our truck, we called and asked a question. Next month our insurance goes up. For uninsured motorists, which we already had. Both vehicles had insurance. You can't call easily and asked questions.

Having a comprehensive insurance supposed to make me feel my car is protected from vandalism as what GEICO promised to do in my policy. In good faith, I've trusted them until my recent vandalism claim a month ago. Claim taken, legitimized, reviewed, confirmed, acknowledged by a GEICO adjuster as I had brought my vehicle in for inspection and was advised to go to any body shop of my choice. Did exactly what they've advised me and the inconsistency occurred at the body repair shop I picked. Part of my initial claim was my car key that has been compromised and needed a replacement.

I hit a deer on Oct 17 in my rural community at 8:06 am taking my kids to school. I did all the right things including renewing my policy at 7:59 am before I left my home. It is now November 15th and my car is still at the repair shop. I have given 2 sworn statements and addition my neighbor who was outside with her dogs saw the entire incident and gave them a statement as well. The insurance company has tried several time to get me to veer from what happened so they don't have to cover my vehicle which only has 2,900$ in damage. I am a single mom with 3 children one who is disabled. I work full time and have had to miss now 3 days of work to deal with adjusters and investigators. My car has just been sitting at the repair shop racking up a storage fee that I am responsible for apparently.

GEICO threatened my wife with cancelling her policy on 6 cars because of a suspension of a license in a state she didn't own. Even though GEICO had her official driver's license from a different state, they repeatedly sent her threatening emails and letters that her license had been suspended (from a state she doesn't live in) and then, when we called GEICO, they accused her of lying, treated her as a criminal, cancelled the automatic payment but then kept the insurance going even though THEY cancelled the policy. They're absolutely crooks - never again. But, on a more positive note, this forced us to shop around for decent insurance - which we found. 30% less in premiums with MORE coverage! Goodbye GEICO - false advertising only goes so far.

I have been a customer of GEICO for roughly seven years. I've never filed a claim, I made all my payments on time, and in full. Recently they refused to renew my policy altogether because one of my trucks is a flat bed (which they knew all along) and one truck I use to pick up trash in (which they knew all along). I'm very displeased with this company after being a loyal customer for years. Just wondering if anyone else has had this issue and what I can do to dispute it?

I was involved in an accident which a Geico client made a U-turn from a right turn only lane (received a ticket from police) and now adjuster is putting liability on me for not yielding? Worst insurance company ever. No customer service. Paid to lie and cheat people already in a bad situation. Adjusters don't care about facts. These days you must have your dash cam on at all times. We will have our day in court.

My daughter's car was totaled Oct 7 in an accident that was 100% the other driver's fault. (Her car is on our insurance policy because she lives with us & commutes to college.) The other driver was insured through Geico. It took almost two weeks for Geico to determine that the car was totaled, during which time my daughter had to borrow various cars from friends & family to get to school & work. When Geico finally got her a rental vehicle, the rental company called her one week later to say the term was expired & they needed the car back. We called Geico, who said they had "just issued a renewal that morning" so not to worry. Monday morning, the car rental agency contacted her again to ask where the car was.

I was in an accident 10 28 2016. Everybody was OKAY. She was at fault so her insurance will pay for my car. Haha two weeks later they are just starting the process of actually paying me to have my car fixed. First it took them three days to call me then it took him two days to look at my car. When the guy didn't look at my car, did not print a check, did not even submit it for over a week because I had to call them.

I am very dissatisfied with the service received as a result of this automobile incident. On the morning of 09/30/2016 at 09:30 am, your insurer ran into my 2015 Chevrolet Impala. North Charleston Police unit responded to this incident. At the conclusion, your insurer was found at fault and cited for this incident and received my court date of 10/25/2016.

I am not a Geico customer. I was involved with an accident with GEICO. One of GEICO adjuster told me they will pay for the car seat as long as I have concern about it. Because they are GEICO they are nice. It is not required by the law. Blah, Blah, Blah. Just send them the receipt. They will pay. Sounds great right? So I happily buy a new car seat and throw away the old one, then send receipt, did not hear anything from GEICO for 2 weeks, then I send a message to ask. GEICO finally called, and ask for picture to show the damage. WTF?!! This is not the first time they do this to me. They did not disclose about if I use their bodyshop, they will not pay for value lost. They promise to pay times I spend on the hospital visit then bait me to drop the medical claim. Stay away from GEICO.

Cheats, inadequate and thieves! Mind you I've had GEICO for over 17 years. This last few years they are getting on my nerves. They keep adding on rental coverage without permission and they change the miles to and from work on my policy without asking. I called a few months ago and removed my grand-daughter from my policy, only to see they slipped her back on, without telling me!!! Lastly, they would not come out and look at my vehicle when I had an accident. The person who hit me, lied about what happened, and both parties were using GEICO.

I am acting as a authorized rep for my 79 yr old parent. October 26, 2016 she was involved in an auto accident, which required 5 days of hospitalization. Geico reps have continuously failed to process claim. 13 months later we sit with an open insurance claim and service reps who refused to work diligently and pay claims to all providers. I receive monthly phone calls from allstate, the 2nd party's ins co. They have offered a settlement but we are at a standstill as geico reps are not capable of accomplishing a payment summary with a zero balance.

My major complaint is If you are going to add a driver to my policy or give a $1700 rate increase, you Better notify me in writing notifying me of the changes and when they will be in effect. I did not receive this until after I cancelled with Geico. The only thing I received was a cancellation letter for payment not received and I needed to pay a certain amount before being cancelled. I called and set up the payment since this amount was larger than I normally pay. I just thought I got behind, since I was in the hospital it could have been my oversight.

I received a six month renewal which had me paying almost twelve dollars extra each month from the previous contract. I called Geico and asked for an explanation because I felt that my car is now older, it has now been six months longer since a chargeable accident, it is now six months longer since a moving violation AND I asked for a veteran's discount.

Geico added MBI on 2 brand new Toyota. Shame on you Warren Buffet. Did you not learn your lesson from fake accounts with Wells Fargo? I was on the phone with Geico for both policies being transferred and Mechanical Breakdown was never discussed. I hope someday we can get a class action suit and sue Geico. I ** and demanded a refund which they did finally give me. Always check your policy with Geico.

In 2014 I was in a head on collision that was the other car's fault. A very serious accident. His insurance paid me the maximum of his policy $15,000 which did not even cover 1/3 of my medical expenses. I paid Geico extra for under-insured motorists coverage. The claims agent refused to pay the market value for my car and told me that if I didn't accept their offer they would tow the totaled car to my home and charge me for towing and storage. I was forced to settle for approximately $4000 less than its value. Then another Geico claims agent told me not to get an attorney because I would get the maximum claim amount of $85,000 because it was such a bad accident.

A woman ran a red light, one car almost hit her and I did. I had two witnesses one who called 911. The woman said she "just didn't quite make it through the light". The witnesses say she did not even look up. The adjuster said I should have waited for her. Huh? What rule book is she reading from anyway. Very bad Co. to do business with. Scammers and Thieves!! Tell all your friends to drop them.

It took the Adjuster, Justin **, 3 days to get to me. Then it appeared he believed he work with the shop not me, the customer. That being said he does not listen to what the shop says either regarding work they need do to repair a car completely. In addition, though he returns to the shop he never looks at the work being done. Cynthia **, his supervisor seems to be a bit better than Justin. Had she been the adjuster my car would have had better care, with more input from me. She also communicates where Justin thinks he and the shop can do whatever they like, with no input from me. He seems to override any choice Cynthia makes.

Geico raised my rates 34% and I've NEVER filed a claim in 15 yrs. They're trying to tell me that the data from the DOT and NHTSA show that Duluth, GA has more accidents and a higher cost of living than Buckhead (Atlanta, GA). When I asked if they're required or willing to share the data that they're using to justify that rate increase (that occurred because I moved from Atlanta, GA to Duluth, GA), they said they aren't required and don't share that information. It looks like there was also a requirement by congress for NHTSA to update how they sample in 2015, and I'm curious if there is something wrong with their software.

We have been Geico customers for years. Recently, we had a tree fall on our van. We took advantage of Geico's "Auto Repair XPress" advertised service. Closest 'center' was Key Collision in Salem, NH. Long story short, they repaired the tree damage, however, they damaged the car in the shop -- scratching both doors and staining the interior - first with oil, then with water damage. Geico did not, as promised, "conduct a pre-delivery review of your vehicle before you are notified that it is ready to be returned to you." nor did they provide "Satisfaction with a timely repair that is backed by a written lifetime guarantee that will be provided when you take delivery of your repaired vehicle." Instead, I went to pick up the car and there was no Geico rep there, and I was the one to point out that the car was damaged.

I put a quote in the system for my van. 3 individuals I talked to asked for updated information and I gave it to them, however when I received the quote, the information had not been changed. So then I proceed to speak to a 4th person who is a supervisor because I don't have time to repeat myself. She proceeds to tell me that my vehicle is a commercial vehicle. I stated that I no longer use this vehicle for commercial work, that I work for WC Smith full-time. I told her that I did not state that his vehicle was commercial, but she proceeded to actually call me a liar. I called another insurance company and was told due to the make of my truck that it is deemed a commercial vehicle. I think this is a bunch of bull but at least I understand now. Don't assume that I know the rules and regulations of this type truck, but also don't call me the customer a liar. Allstate sucks, but Geico you are worse. Next time don't assume!

I was recently involved in an accident where I was tail-ended by a GEICO customer. I believe he was texting when he hit me from behind and pushed me into the car in front of me. Both of us were stopped. The posted speed limit was 55 MPH. I found GEICO to be very nonresponsive and difficult to deal with on my vehicle repairs. They were slow to react and argued about the diminished value and repairs to my 2016 vehicle. They refused to pay for an alignment, offered a fraction of the lost value of my car, and left me with over $300 in expenses not to mention my time investment and frustration. I strongly recommend to my friends and family not to trust GEICO with my property based on my experience. I am being forced to file suit against the insured for damages in an attempt to be made whole. I would be furious if my insurer allowed me to be sued, it should not be this difficult.

September 29, 2016 I was hit by an insured driver of Geico. The driver indicated she was leaving the gas pump when she hit the front right side of my car bending the wheel to the point I had to call a tow truck. As we began exchanging information, I noticed she did not have her DL or proof of insurance but handed me a piece of paper with a name, #, and Progressive as the insurance provider. When I asked for her DL # she said she didn't know it and told me I could contact Progressive provide them with her license plate information to file the claim. Feeling uncertain about the situation I contacted the police. By the time they arrived, so had left the scene. The police officer evaluated the accident, ran her tags, and told me the car was insured with Geico. The driver had provided me with a false name, phone number, and insurance company. The officer completed the incident report and classified it as a hit and run.

I have had Geico auto insurance for 7 yrs. I recently moved from San Diego to Las Vegas (where there's less traffic and I barely drive). I expected my policy to cost less and instead it more than doubled!! From $80 a month to $215. Now I don't care about accident rates etc. This amount is completely insane and they should be ashamed of themselves for trying to charge consumers this amount. I'm curious what their CEOs make. I advised them that I would be transferring ALL my insurance (Allstate only charged me $135 for same coverage). Geico = Greedy B (fill in the blank).

The customer service department over the phone is 100 times better than with an actual representative. If you pay your premiums they are elated but if you have a claim they will make you feel like a CRIMINAL. They are rude, uninformed, under trained from the regional managers to the small claims adjuster. They train their adjusters to DENY any claim that you have. The call service representatives do NOT thoroughly explain coverage or options. The only good experience is roadside assistance and your rental car coverage.

My husband and I have had Geico auto insurance for almost a year, through their military department. Yesterday morning we awoke to a loud crash from outside our house. Someone had run into our company truck, pushing it into our front yard. After exchanging insurance information with the person, we pulled the footage of the accident from our security cameras. The person that hit our truck was going backwards at a very fast speed, apparently trying to run over a bicyclist he was having an altercation with.

I purchased my policy with Geico in June 2016. After speaking with the sales rep and advising that I needed full coverage because I had a lien holder, the sales rep gave me a quote that I thought was overpriced so I advised him that I was going to keep looking. He then asked me to hold to see if there were any other discounts he could apply. When he returned he gave me a quote that I better agreed with and told me he was providing me with everything that the state of SC required. So I thought I was good to go until hurricane Matthew came through my car became flooded due to all the rain and flooding in my neighborhood.

Geico will only take your money but will never help you when you submit a claim. A horrible company and no wonder they are so cheap. You get what you paid for. After five years of no accidents, I decided to leave them after I submitted a claim for hitting a small object on the freeway.

I had been with Geico for 19 years and found out that they were overcharging my premiums. I switched insurance companies on 21 September 2016 and to date they have not refunded my premiums of $970.70. This after I had to stay on their case to get them to refund a 16,000.00 overpayment on my insurance premiums.

In 2014 my brother had insurance with GEICO and put me on as a driver. He got cancer and was bedfast and after he passed away they took the last payment thru his account. I had to close his bank account and now I called them and they said I had to pay my brother’s account before they put me on so I hung up. He called me back and said it was taken care of but thought about and canceled but it went thru my bank account and they want refund until last of the month. What a company. Don’t anyone to go thru when you lose a family member.

I called to get a quote to see how much it would be to add a driver to our policy. The person didn't have their license yet and I was weighing out whether they should get their own policy or we do the family. Geico without warning added her to the policy and basically raised our premium when it was just an inquiry. I did not want her added to the policy at least not at that moment. I am leaving Geico and never looking back. They are very scandalous and frustrating to do business with.

I called Geico to get my Insurance information so I could get my stickers for my cars, they informed me that they cancelled my insurance because they couldn't verify my spouse's information. Well I'm a Widow. I'm so upset right now. They draft my checking account every month to get their money but they don't have the decency to inform me my insurance was cancelled. Hate Geico, never again I will insure with this horrible company. Bad Bad!

I paid my insurance. But when someone hits me on the highway, they act like I don't have insurance. I had to go to the doctor for my injuries and they didn't want to pay for it even though I had medical coverage added. I had to call my lawyer to get them to pay the doctors. Will never tell anyone to get insurance with GEICO. They are horrible.

I left GEICO last June because they raised my premium every six months. No accidents, great credit score, defensive driving, safe (Subaru Outback) vehicle. The 6-month premium went from $500+ to over $700 in a matter of a couple of years. I switched to Travelers, at a substantial savings. Today, I got a letter from GEICO telling me that Geico now has a new way of setting premiums, how much they miss me and won't I consider coming back. Sure, if Travelers starts to pull the same nonsense. The only way to bring these grifters to heel is to play their own game. Use them as long as they behave ethically and cut them loose when they start to pull their premium-raising shenanigans.

I reject and denounce all business with GEICO for they are a non-Christ believing company. They will no longer now or in future be my insurance carrier. I just got off phone interview with GEICO customer service call center rep. and he said employees are required to work ALL major Holidays. I said, but Christmas is a Holy Day. He said, NO EXCEPTIONS! And then he asked if I wanted to withdraw my application and end the interview. Wow! A company who does not honor religious holidays is bad business in my opinion and possibly corrupt in nature in other areas as well. Just saying.

After speaking with a wonderful Customer Service Representative by the name of Whitney, I was transferred to Calvin in new sales about a quote concerning purchasing a new policy for my 20 year old daughter. He was incredibly rude. His tone was as if I was bothering him. His customer service was absolutely horrible. You would think that because I was possibly trying to add a vehicle to my policy or purchase another policy, which is more money that I will be paying to the company, that I would have been treated better. Needless to say, I am extremely disappointed.

What the hell happened to the personalized agent, you know the one who takes care of your claim when you have an issue?! It takes two days to receive an email, that's the current procedure? Unacceptable! I pay every month for a service, in case an accident were to occur. I have had Geico for over twenty something years!

The man who hit me got out of his vehicle & said "did I hit you?" I said "what the hell, YES". He said he didn't see me!!! Distracted driver! He had his license & insurance card in hand. I took pictures of the same! Well, as soon as it was safe to pull in a parking lot, I called Geico, they opened a claim, then said "we have to verify with our customer". When I called them the next day they said no contact with their insured. They treated me like I was insane!!! So far I feel like I going to get screwed!!! I had told them my car wasn't even three months old!! It's a 2016!! From reviews I've read, it's an uphill battle!!

I have been insured with Geico for over 5 years. I recently bought a new vehicle so made changes to my declarations policy. When I receive my new policy I found things I did not authorize nor want. The agent took it upon themselves to add Mechanical Breakdown for a brand new vehicle at $44.50 every six months. Wait that's not all, they also added roadside assistance and car rental reimbursement. I told the agent multiple times I did not want nor need these coverages. I had never even heard of Mechanical Breakdown insurance so how was it, I was paying for it? I reviewed my policy and found all these coverages I did not want but was paying an extra $194.00 a year for. When I called to inquire and repeat I did not want nor need these coverages, I was told, "Well they are only so many dollars a month."

A person having Geico insurance ran into my car, (all their fault). I have another insurance company. Geico would not pay for G.M. parts, my car being a G.M. product. Geico adjuster cut a check after looking at the car, did not even allow me to get any estimates on my own. Of course when I went to the body shop of my choice (picked randomly, closest to my home) They could not do the work for the amount that the adjuster gave. The body shop will only use G.M. parts, cannot guarantee his work otherwise. So my only legal recourse is to pay the difference, then sue the person that hit my car in small claims court.

I received an online quote for automobile insurance via Geico. The quoted premium was quite a bargain relative to what I am currently paying. I was definitely compelled to make the switch. Two days later I received a phone call from a local Geico rep. I explained my reason for wanting to make a switch, and he said he could get my new policy started as soon as I make the first month's premium payment. I told him I wanted to first notify my current carrier, with an effective termination date of my current policy to be four days later. I explained I wanted my Geico policy activation date to begin the same day my coverage ends with my current company. He told me that as long as I make the first month's premium payment made by 6 pm the day before the effective cancellation date, the policy would begin in a seamless fashion.

I was in a collision which totaled my Ford Explorer. The person who hit me was covered by GEICO. Trying to settle the claim was a truly terrible experience. I was personally insulted by the adjuster, Claudine **. She questioned my integrity and she insulted my intelligence with her counter offers and unhelpfulness. Her supervisors were no more helpful. Her conduct specifically drove me to retain an attorney after nearly a year and a half of trying to deal with it myself. I wasn't asking for an outrageous sum of money, I was able to receive what I requested once I retained an attorney. Had Ms. ** been remotely reasonable and not so personally offensive, I would have settled for considerably less. She cost her company money as a direct result of her unprofessional and insulting conduct.

I have been using Geico for more than 1 year. It was all fine as I was paying them on time and I never had to claim. Today on 10/04/2016 I had claim first time. They recommend me going in Uptown Collision Houston. The auto repair shop did fix the problem in car but they broke my key. They tapped the key so I didn't notice the time I was leaving the shop but key got broke same day in few hours when I tried to turn off the ignition. It was horrible experience as both Geico and repair shop step aside and I had to bear all cost + the issues having key stuck in the ignition.

In time of need Geico will not be there. Been with them for over 16 years. After I came back from my trip needed roadside assistance. They claim it's an existing problem that I need to pay for it in cash just because my car was sitting in place for over 2 months since they advised me to temporary cancel my roadside service and have it back once I return. Even after I pay for the service they refuse to help and AAA WAS RIGHT THERE TO ASSIST ME. So people once you are a customer Geico does not offer you the service you deserve and pay for. I wish I could give them half of a star.

I am appalled at how my claim was handled at GEICO. I hit something on the freeway and popped 2 tires and punctured my wheel on 9/25/2016. Not thinking insurance would cover tires, I purchased 2 new tires. When I learned of the punctured Wheel, I called GEICO. They agreed to cover everything and sent an adjuster to the tire shop. There, he took pictures, documented everything and gave me a check payable to myself and BMW Financial (not the shop). So, I was out of pocket $855 for the tires. I then took the car to BMW dealer to get the new wheel and alignment. The dealer couldn't do anything with that check GEICO had given me, and I was told I'd have to mail it to BMW Financial (in another state), and have it signed over by BMW Financial but I also needed to send in all my receipts. I couldn't get receipts until I paid for the repairs which were another $990!

I had two cars with full collision and rental car reimbursement coverage. On one car then I reached the loan pay off point and removed collision, for that car. I assumed I still had rental car reimbursement coverage. No. I had an accident and now while I wait, up to 30 days, for the other insurance company to assume liability, I have to pay out of pocket for a rental car! No one bothered to tell me that the rental car reimbursement policy only applies if you have collision. Eventually I will get the money back but it is a hardship now to have to pay for it. Which is why I wanted the coverage. I knew this could happen, thought I was covered and now find out no, it is not covered. They offered to cover it for five days as a concession. Five days, when it has already been 10 days and could be 20 more. Not good.

They offered me a good auto policy for my car on the phone. I had email contact with one of the agents and provided her with all the necessary information. When I did not hear from her back, I called them up and all of a sudden a different agent told me that they were not able to provide me with an insurance. So I went from a good deal on a policy to no insurance at all. Ridiculous!

The adjuster told me it was too far for them to come & inspect my car damage. She was more than happy to total it out or I was to have it towed to them in St. Louis. I wasn't important enough. Then speaking with her supervisor, even though adjusters in Indiana were closer they refused coming to look at my car. LOUSY SERVICE. NO SERVICE. Lisa ** - adjuster, Jarrod ** - supervising adjuster/manager. I was told if/when they total my car I could buy it back. My car only has 90,000 miles on it. It is paid for. Still they insist that just how things are going to happen. I'm pissed. DO NOT EVER USE GEICO.

I have had the worst experience with Geico Auto claims. I was involved in an accident with two Geico insured drivers at the same time. GEICO agreed that their drivers were at fault and both received traffic citations. But when it came to paying out the claim I had to chase down 2 different claim adjusters who both work at GEICO who both blamed one another for the reason the claim check hadn't been issued. I had to make endless phone calls and emails just to get a result. I am so glad I have Progressive insurance... Because GEICO insurance company is the worst when trying to get them pay out a claim which was their insurer's fault.

I had an accident with another GEICO driver. I changed lanes and the driver won't let me change so he hit my fender, so GEICO declined coverage citing they could not determine who was at fault. I was with GEICO for over 5 years, and another incident happened. I hit an animal, damaged my front bumper, so GEICO told me that we don't have animals and they did not believe me lol, so if we don't have animals then why GEICO sells comprehensive to cover animal damages? So again they declined the coverage and the claim.

I was contacted about an accident my 16 y/o daughter was involved in. Apparently the driver of the other vehicle was claiming damages and injuries. I explained to the claim investigator that I find it hard to believe there were any injuries since the altercation happened in a school parking lot at a maximum speed of 5 mph. Only damage to my daughter's car was a bent license plate. Only damage to the other car was a scratch from the license plate. She agreed and asked for pictures and a statement from my daughter. We spent the next two weeks playing phone tag but never connected. The last time she called I returned her call and left a message explaining that we need to schedule a time to talk since we kept missing each other. I got no response.

I had been thinking about changing my auto insurance if I could get a better rate. Let me add that I have an excellent driving record-no accidents, no legal issues. GEICO rep indicated that it was necessary to check my credit rating to determine price of insurance. Well. OK. I did refuse to give out my social security number into a non-secure situation. "No problem, we can check without my releasing it." After all, they have my name, address, birth date anyway. Well, all those data were sold. I am now receiving solicitations based on my excellent credit rating to borrow money from loan companies. I am furious. I now have no financial security. I have to notify the IRS and credit card companies about this breach. I fear the credit card and bank issues that will now arise. I am furious. I will be contacting GEICO demanding free credit monitoring and compensation. I certainly will not purchase a GEICO product. Be warned.

Geico is a horrible company. I was rear-ended while stopped at a red light by a geico insured motorist. I was injured and had to go to the hospital for the injuries. I had to miss work for a week and now have to go to a chiropractor. Geico has stated to me that there was no damage to either vehicle, which is untrue, and that I am not hurt as a result of the accident. They denied my claim. HORRIBLE COMPANY. Will never recommend them to anyone and will always say how bad they handled my claim. Negative 5 stars.

Do not use Geico. They not only raise premiums randomly but if you have an accident your fault or not you They do Not pay the totaled amount and you get stuck with the difference. I was given the runaround and I would not recommend them for insurance renters. Or otherwise you will get stuck paying a bill.

Had no problem with them until I changed my payment info. They claimed that the payment didn't go thru but bank said payment was not sent to account. Customer service called me a liar each time I called to have the $20 charge taken off my account. Manager also called me a liar even though they reread the emails they sent me. When I cancelled my account a customer service told me I would have a refund of $81. Instead they gave me $3 and some change. They stole the $20. This morning had an email that I owe them $89. Do not do business with these crooked people. Ever wonder why companies advertise all the time? Their company stinks so need to advertise to try and get customers. Don't do item.

In 2015 April 7 when I was in the handicap parking a truck hit my rear bumper. Supervisor Rachael ** is her number. She closed my case. I have all the information: a picture, video she said she doesn't wanna contact me about taking everything. I want an investigation for my accident case. And I want to know exactly what made her closed my case.

I was in an accident that was not my fault. The woman I spoke to at Geico told me I could file the claim through the other person's insurance or I could go through mine but I would have to pay my deductible. I went two days without a vehicle because I didn't have the money to pay my deductible and had to go through the other insurance company. When I had the estimate on my car the woman at the collision center told me that people do it all the time. I could have filed through Geico the first day and got my rental car because the deductible would not be due until after all the repairs were done and by then the other insurance would have finished their investigation and took over.

I don't know if Geico's reps lie or what, but every 6 months when our policy ends, the price gets higher and higher. Every single rep has told me that it is because Texas' "state" taxes rises. First of all, stop lying. The state of Texas has no state tax, so you people may stop your darn lies. When all it really can be is that prices from other insurance companies go up, so they want to go up, too, just tell the truth. Maybe my hubby and I can agree to shop around for cheaper and a better price elsewhere and perhaps, who don't lie to their faithful customers. Also when they explain a policy to a customer, try to slow it down a notch.

Thank heavens I am not currently a Geico customer. I have 2 claims on file from 2013 and 2014 that were zero fault and zero payout. In fact neither were actual claims. However Geico wants to advertise this false information so that when I shop for car insurance, other companies see these 2 false claims and want to quote me over 10% more premiums. I called Geico and all they wanted to do is send me a letter that I could show the other companies I am shopping for instead of fixing it the correct way in the system. Shame on Geico and you turned me off from ever becoming a customer again.

Had a no-fault accident over a month ago. Geico Insurance has not settled yet. They are giving us the run-around. Accident was August 6 and Geico "said" they snail-mailed a check to the bank (Wells Fargo) on September 1st. That was 3 weeks post-accident. We need another car and our hands are tied until it is settled. It is September 7th (1 month post-accident). What type of insurance company takes 30 days to settle a claim? I have had many insurance carriers over the years but NO ONE has ever treated us so badly. The adjuster demonstrates a lackadaisical attitude about our claim, while we wait for Geico to finish the process so we can buy another car. If the roles were reversed I bet that Geico would not wait for their insurance payment!!!

You do an online quote to not deal with the rude agents. Gets you nowhere. You still have to call them because after you agree to purchase an auto policy and enter your bank information they then change the price and double or triple it! Waste of time. Do not trust them at all. I left last year because after years with them and my first accident and they were horrible, rude, unprofessional, and refused to use them again. I now pay elsewhere! Saying this is your purchase price and change it afterwards cannot be trusted. If you have an accident they are not on your side either. When you complain about the rude customer service after an accident you get a manager who is even worse. They have definitely gone downhill!

My car was dinged on the driver lock in August. Thinking I had full coverage I called to put in a claim, however when I added comp AND collision in April they only added comp. I corrected THEIR mistake and added collision. Approximately 1 month later my car was hit again causing more damage. Now they want my phone records, pulling up police locator photos accusing me of fraud. They do not want to pay for repairs. Want me to come in, make statement under oath. Making threats. Geico sucks. Getting rid of both auto and rental. They should be ashamed. I've been driving since 1973. Never had a claim in my life!!

I had a terrible experience with Geico. I was stuck in Grand Canyon region in the night with my rental car not starting. I needed road side assistance and when I called up Geico they said the road side assistance doesn't work on rental cars outside Texas!! I am very disappointed with Geico as this is not true. My friend who was in a similar situation with me on the same night was provided road side assistance but I was denied. I am definitely moving on to some other insurance unless Geico decides to apologize and make up for this!!

Had my rear glass broken by someone and then called Geico to file a claim. A female agent there told me that after the $500 deductible Geico would pay the rest of labors and would also pay for parts if the glass is irreplaceable anywhere else than the dealership. That's when I decided to go through dealership rather than going with their glass shop. However, the next Geico agent told me that they never said so and refused to pay me anything. Will give up Geico right after this is over and won't recommend it to anyone anymore.

We have been with Geico for 4 years and it's been a pleasure up until now. When our vehicle was stolen from our driveway we contacted Geico as soon as we found out. Instead of providing empathy and a sense of support and urgency, the theft department badgered us and made us feel like we were the enemy. It seems as if they are trying to find a way to avoid us. I'm a disabled veteran, they demeaned my disability and didn't take my concerns seriously. Me and my wife are having to figure out what we are going to do from here. We understand the due diligence, but it should be carried out with tact and urgency.

I'm a Geico auto policyholder for about 10 years. Recently, I called Geico to get a quote on homeowner's policy. The quote was higher than what I currently have with another insurer, so I told the agent that I'll think about it. The agent informed me that this quote and related data will be available for several weeks. While running numbers, the agent asked me who's my mortgage company. I was surprised at the question, and responded I just wanted to get a quote. The agent assured me that it won't be activated without my expressed intention, and if I don't call back, the policy won't go into effect, so there was no danger in providing info on the mortgage lender. I did.

On July 19th and July 26th I sent two separate checks to Geico for the purpose of applying them to my auto policy. I was endeavoring to pay an extra month in order to have the flexibility of using my bill pay. Geico's policy is to be paid a month in advance if a customer wants to have that control. I preferred being able to have the control of when my premium came out of my checking account, so I proceeded to pay the additional month's premium. Unfortunately, the premium being sent to Geico had our Travelers (Home Owners) account number on it.

Our daughter car is in my husband's name. Our daughter had an car accident. Geico gave use the run around. Customer service was rude. After phone calls back and forth, they finally said that they would mail my husband check but I am so glad after 7 yrs with Geico my husband switch to Nationwide. My daughter still has Geico. After this is over she will be switching to the Nationwide as well. Geico is the worse. I will never recommend them to no one. Customer Service's rude, the staff is rude, insurance claims adjuster are rude. They need to be on the news for the word service and I think I will be contacting a tv news organization to tell them how rude they are to customers???

When someone ran into the Riverton Community Food Bank Van in a parking lot and left a dent behind the right wheel just above the bumper. It would cost about 1400.00. They refused to pay. Before the police report was completed they had already made their decision. Please do not get this rip off insurance. They use all their money on Stupid commercials instead of Customer service.

Two things: They are not listening what customer is requesting... They kept my call on hold for almost like 40 min which is too bad. I requested a quote after I moved Tennessee and I called customer service since I wanted to discuss few things about cancellation policy and all. Representative took that into different way that I am going to cancel my policy for sure. For that whole conversation I never mentioned I am going to cancel my policy but she took that wrong way. I tried requesting her but she did not respect me at all. Worst customer care I have ever seen!!!

The worst insurance company to file a claim with. Someone hit my vehicle and because it is an older car they want me to pay for what they call "betterment." It wasn't my fault so the person who caused the damage should be paying even if they have their own client pay the difference. They say it's up to us to file a claim against their client to get the difference. This would be for all of us who have insurance. Please check on this thing called "betterment." You just might find yourself facing this... paying out of pocket or someone taking you to court for the differences that wasn't your fault. Geico may be good for some things (I don't know), but customer services isn't one. If I could give no stars I would.

This company has turned out to the worst customer service I have ever, ever received. I had Geico for 15 years plus, and never, ever had this experience in my entire life. Spoke with supervisor, and he was worse. I will never deal with Geico again, because a cust. svc. rep misunderstood the information, which I asked the supervisor to please check the recorded call to verify she documented my information incorrectly, he did nothing to help the situation, despite my long-term history with this company -- I am now recommending everyone to go with any other insurance other than Geico, absolutely horrible.

I called to check on adding my granddaughter who was going to live with me for a month until college started. I explained that this was going to be temporary. Anyway I was told just to add her and call back and they would drop her. When I called back three days later I was told that I couldn't drop her even though she never lived with me without proof. I was a customer for over 25 years and I am 64 years old. Have never been so disrespected in my life. Asked for supervisor and was put on hold then some other customer service person got on the phone almost laughing. So long GEICO and I not going to give you $500.00.

I decided to try Geico when my current insurance company increased the rate for the next renewal period (just because of following the general trend of rising premiums - I didn't have any accident or other policy changes). The rate I got from Geico for a full coverage policy was indeed lower by about 15% as they advertise. So I called Geico to complete a purchase and provided my credit card number to an agent to pay for a 6-month period in full. On the next day I got email from Geico that my payment was not approved by the credit company (Chase), and I need to make a "replacement payment" online or through the phone.

I have insured home and auto with Geico for 4 years. Recently I moved and gave them my new address to change policy location. They put me with Homesite Insurance for homeowners. After being in my home for a month I received a letter from Geico telling me that my homeowners would be cancelled because of debris on roof, a limb touching the home and a spot of dry rot. The limb was part of an untrimmed shrub, the so-called debris was leaf matter that we had not gotten to yet; we have been replacing all floors. The dry-rot was not dry rot - it was compromised masonite which had deteriorated in a singly spot near the chimney.

I am with geico for about 5 years and yesterday when I try to file a claim about my accident the way they handle the claim is very bad. The supervisor is very rude. His name is Steven **. I want to talk to someone from Geico corporate office.

The best customer service I had with Geico was when I called to cancel my policy due to bad customer service. I had hit a deer late friday night on the interstate and the representative I spoke to was so robotic and non sympathetic. I was told I would be contacted by Adam but not till Monday between the times of 9am to 5pm. Completely inconvenient seeing as I was on a camping trip. I didn't hear from Adam on Monday so I sent a message. On Tuesday I missed a call and immediately called back and reached his voicemail. I called 4 times everyday on vacation. First time I finally spoke to someone was on Thursday when I called again and Alex was taking Adams calls because he stepped away from his desk. What a coincidence. I went to Geico because they pride themselves on customer service. I guess I was ignorant to believe their commercials. I will never do business with them again.

Worst company ever! Spare yourself. I was rear-ended by one of their insurers. He was cited by the police and they assumed full responsibility. They offered to pay my loss of wages, due to me not being able to work for the five weeks it took to get my car fixed. (I currently driving for Ride share companies, after being laid off.) I have submitted over here 400 documents regarding my pay, including weekly AND daily pay stubs and they are still saying they need more documentation! They have even went as far as to say they are going to cut my overhead by subtracting out money for gas that they feel I don't need to this month! They've Changed my car rental from a comparable SUV vehicle to a compact car. At one point they even pulled my 30 day rental reservation, telling me I only had a 24-hour pass!

Initially I signed up for auto insurance in June of 2016 switching from Nationwide which I should have stayed with. Originally I signed up for full coverage with everything included. Then for whatever reason said I needed to call so I did. Began speaking to a customer service rep who to "save me money" dropped all my coverage to liability only. I told him I didn't want liability only but he said he would transfer me to another person after getting me liability. I didn't agree but said OK. Then after getting my initial insurance set up I get transferred to another rep who supposedly added my coverages back. Come to find out no she didn't, left off rental reimbursement and accident forgiveness.

Conflicting Information and Promises. GEICO EMERGENCY ROAD SERVICE is not for anything but a "tow, a battery boost, a tire change if you have a spare, and a gallon of gas." That is what I was told today. I asked for roadside service to open my hood. They offered to tow it, but would not send someone to open the hood. So they would spend over $100 for a tow but not the same to pop a hood open... I have to wonder whose best and fiduciary interest the premium is paid for?

I called to get auto insurance for 3 vehicles. I asked them right when I was about to pay - to prepare for next year when my son will have his license, what the policy cost will look like. And what they did blew my mind - they added him to the policy and increased the cost of my premium! He can't drive right now due to an accident, and by the time he can drive, his learner's permit will be expired. But according to Geico, they have to add him because he has a learner's permit. B.S. This is just another way for them to charge extra. So I asked to speak to their manager, yes - you guessed it, he wasn't available. Not even 3 seconds passed before those words were coming out of her mouth. Good thing there are soooo many other companies to spend my money with!

I called July 30th and asked how much another 6 months on my policy would be. The rep asked me if I moved and I said yes and gave her my new address. She said the cost of the policy had changed but not by much (I live less than 2 miles from my former address). She told me the new price for the 6 months and I paid it.

I am extremely dissatisfied and feel that I have been cheated by #GEICO. When you use roadside assistance YOUR PREMIUM GOES UP. Mine increased more than 50% - no accidents, no tickets ever. With the terribly cold winter I needed a recharge to my battery to start my car. Each call put me in a higher risk pool. #IHATEGEICO

I plan to relocate to another state and called Geico to get a quote. After being transferred around, an agent changed my policy to the new state at $2200, while I am paying $360 right now. I was shocked and asked her why she did it without my authorization. She said I need to get it as soon as I move, so she cancelled my current policy too!!! I called a few other insurance companies to ask about it, they all said I can keep my current policy for 30 days out of state. I called back Geico to get my old policy back but they refused to do so. The experience is so frustrating. Just to compare, AAA quoted me $900 for the same policy.

I called GEICO regarding the windshield replacement. They told me I can choose whatever dealer I want, and it's $50 deductible. Then I scheduled an appointment and called GEICO again, and told them it will be $1100 including $700 part fee and $400 labor fee. They GEICO said they can only reimburse me $400, and only advised me to use their recommended service, which will use the cheapest glass and $40/hr labor fee. What a liar...and I even talked with their manager, which is even rude, and they don't really care about you.

I was about to pull into a parking spot at the local hospital when I noticed the driver beside had started to back up, I immediately laid on my horn and watched in horror for 6 entire seconds while this driver continued to back right into me. I was absolutely furious because she did it very slowly so it wasn't like she didn't have time to react to my horn and it was very loud.

In March, I paid for coverage through September. In June, I requested an online price quote. Instead of a price quote, GEICO automatically decided to add my grandson as a driver to my policy. I ONLY WANTED A QUOTE!!! Now I am receiving a cancellation notice. I previously called and discussed the matter with the service representatives. I was told I would receive an exclusion form through email.

Well I haven't had much claims with any auto insurance company, but the ones I've had with GEICO have been phenomenal. I've had full/comprehensive coverage for just over a year with them. I chose them because they were $50 cheaper/month than my previous insurance company (State Farm) - and they were at least $40 cheaper than all of the other estimates I looked into. I know you don't get a local agent that works exclusively with you, but anytime I've had to call they never have me on hold.

I spoke with guy name Nick at GEICO in the bodily claim in regard my medical claim who discriminate and insulted me over the phone because I have an accent saying "this ** asking for pillow and mattress and he forgot that he's been sleeping on the floor for his entire life. This ** didn't like the $1000 giving for his pain and suffering and asking for more and forgot he never had penny on him before."

In December 2015 my car was stolen and found in a ditch with ~$9,200 worth of damage. Geico dragged their feet on the entire process which resulted in me being without a car for over 3 months. I had no communication from Geico regarding this claim and had to learn everything through the body shop I had chosen. After asking several times, Geico reiterated that I could pick a body shop of my choosing with no limitations, however when it came time to pay the claim, Geico said it refused to pay the labor rates charged by said body shop (never disclosing this to me, which further exacerbated the length of time it took to repair my car).

I was hit by a guy that had Geico insurance. So they don't want to pay my claim. OK tell me how a man gets insurance that don't even have a driver's license. Then hits my car and they will not pay. And whatever you do don't get Shante **. She thinks it is ok for people to drive, hit someone new car and don't need to pay... WITH NO DRIVER'S LICENSE.

Well it has been since 3/16/16 and GEICO has still not refunded my $1000 waiver fee for an accident I was not at fault. Since the DWI driver with suspended license and no coverage has yet to claim responsibility I won't see my refund for possibly 3 years. Each time I have called GEICO they give me the fine print legalize in the policy and tell me there is nothing they can do till they hear from an insurance company the driver claims to have. Wow... very convenient. I wonder why I wasted all that money for the extra protection for just this kind of event.

Approximately 2 months ago I retained auto insurance through GEICO. On Friday 8/5/16 I received a letter from them stating that a recent motor vehicle report shows that my driver's license is currently under suspension. They state that I need to contact the Dept of Motor Vehicles to reinstate it and send proof to them that it is by 8/20/16 or they will cancel my policy. I called them knowing this was not true. The woman who answered put me on hold to recheck this mistake. When she returned she told me THAT IT WAS SUSPENDED. I knew this was not true... and the DMV was closed so I called local law enforcement and asked questions. It was their opinion also that GEICO had made a mistake. I called GEICO again and I demanded answers from the individual who answered next. After putting me on hold for a lengthy period... she returned. She told me that they had made a mistake and that my license was not suspended and apologized.

I have been with GEICO about a year and tried to add my son's car using the online tools at the end of May. When we went to register the car the second week in July, it turned out the car was not on the policy! (whoops). Okay, I am sure that was my fault, missed a button or whatever, but seems like they should be able to see that we made the effort to add it if they look up access records. In any case, we immediately added it once we realized the miss, this was July 14th. Wouldn't you know, there was a hail storm the next day right where my son works, so his car got damaged. My husband initiated a claim using the online tools, and apparently chose my car instead of my son's (one is BMWX1 and one is BMWX3), so when we went to get the estimate for repairs, it was a different car than the one identified in the initial request.

This is to report the confirm illegalities of Geico Insurance by retracting the insurer's payment and charging insurer twice like it was mailed and billed in the history records but without the insured knowledge thus losing their coverage and worst canceling your insurance. Meanwhile you are not aware that you are not safe to drive provided you were able to found the anomaly at your back and complain.

My 2009 Kia was total. Geico paid the loan off, and I was to received a check in the amount of $3.035,44. That check I never received. I sign the POWER of ATTORNEY letter, fax it back to Geico the very next day. Someone else forged my name on a POWER of ATTORNEY letter. She also had the check put into someone else name. Travis ** wrote the check. He could not have asked for ID. I have filled out all the necessary paperwork that Geico email to me. My name was forged on the POWER of ATTORNEY. I was told it would take from 30 to 120 days to get my money. That not true because it's been since January 12, 2016 when the check was cashed. Bank of America cashed the check.

I canceled my auto pay for my bill 3 weeks before it was due to be taken from my account. Geico proceeded to take this money out anyway. I call this theft. It has been one month and 9 phone calls and 9 different stories and still no money. I am a disabled person on a very fixed income. As I told them I need my money for meds. I am a diabetic with heart disease. 4 of these 9 calls resulted in "your money will be sent to your bank this evening" (lies).

My GEICO claim adjuster neglected to call the garage my automobile was towed to. The garage was waiting for a call from GEICO to contact them before repairs were made. I had hit a deer and the damage was minor. The appraisal of my car said that I would only have a five day repair. I had rental coverage for 30 days. On the day before that was to end the adjuster called to tell me to return the rental. This is how I found out nothing was happening because he had no clue the status of repairs. I was told although the rental coverage had ended GEICO would offer me a discounted rate on the rental for continued usage.

My son has had Geico for several years and was paying $91 a month for a 2002 vehicle and last week he had an accident which was his fault. Now he finds out the adults inside the vehicle were not covered for injuries!!!! Any minors inside would have been covered but no adults were. If another vehicle had been involved anyone in those vehicles would have been covered but NO adults inside his vehicle were covered. I have never heard of such a thing, I thought FULL coverage was full coverage! $91 a month is not cheap insurance. This is outrageous and I cannot believe our government allows these insurance companies to do this. READ YOUR POLICY CAREFULLY BEFORE it is TOO LATE!! I would have given them no stars if I could.

I was involved in a three-car accident, with my car being the one in the front of the chain, and the last one to get rear-ended. In Oregon, where I live, state law allows drivers who have been involved in an accident to get their car repaired where they choose. We do not have to go to one of the sketchy places recommended by the insurance companies. The person who caused the accident I was in has car insurance through Geico. The first two people I spoke with at Geico were very friendly, but they were both misleading and dishonest. I told the first person I spoke with that I wanted my car repaired at "my" shop, one that I am familiar with, not the shop they recommended. The first person said OK, but said I HAD to take my car to their shop for an appraisal, and that shop could see me the next day.

I was at first foolishly drawn into how much lower GEICO's rates were than everyone else. Luckily I did not start my coverage right away. In the two days since I ordered the coverage I had four encounters with their customer service all of which I feel like the Kardashians would've done a better job.

I called to set up my GEICO policy for me but for my mom to pay for it. I gave GEICO permission to take payment from my mother. My mother gave her credit card information. They said everything went through. Later I come to find out they took it from my credit card when I did not give them permission to take from my credit card. My mother and I called back, very frustrated, talked hours and gave them days to look into the problem. They did not fix the problem. This caused my rent check to bounce, cost me $100 late fee and 2 NSF fees from my bank and the apartment. Very poor customer service and abuse of information.

My wife was in an accident in which the other driver was at fault. GEICO was the other driver's insurance company. I called and spoke with Michael in claims whom I later found out he was the supervisor in this department. He was so disrespectful and inconsiderate. He would not take the time to listen to my concerns. Every time I tried to talk and explain the situation he insisted on trying to over talk me and not allow me to explain the incident. Not sure how he was trained but I'm pretty sure he needs some remedial training. In the future Michael need to learn how to be patient and understand that the people on the other end of the phone just had an accident and that is the reason why he still have a job.

My first accident in 40 years of driving, I was hit from behind by a truck on the expressway. 100% not at fault. My car was destroyed. Geico offered me $3000 less than my car was worth. Said it was best they could offer. My lawyer called the truck company insurance and in two days I had reimbursement for my car, $3800 MORE than Geico offered. I didn't get reimbursed for lost wages for 2 months. They are not covering my medical charges in full. Can't speak to anyone on the phone because I have a lawyer. They are just horrible to deal with. Fortunately my lawyer is handling everything, and the truck company has been great... switching insurance ASAP... Do not, I repeat, do not purchase Geico car insurance.

The adjuster introduced himself to my boyfriend, who had driven up with me to give me a ride home, as I had assumed I would be leaving my car for repairs after a vandalism. The adjuster argued that the damage done to my upper door edge was from me; that I had locked my keys in my car and tried to open it. I told him it wasn't possible but he said I should just admit it. The car has an electronic lock, no "key" so it can only be opened with the locker in your hand. "Mr. Brainy" obviously couldn't grasp that it wouldn't be possible for me to lock my car with the locker in my hand and within the car simultaneously.

I was crossing an intersection and a guy decides to make a left turn in front of me, he got a citation for failure to yield right of way. He happened to have Geico insurance also. When I called to make my claim Geico told me that I was 30% at fault, that I should be aware of my surroundings and drive more cautiously because I hit the vehicle's rear door. I should have been able to avoid him completely and will only pay 70% of my claim. THIS COMPANY IS A RIP OFF. I guess to them I should have been walking. That way I wouldn't have gotten in an accident.

Biggest nightmare!!! GEICO has put me and my family through the ringer for an accident that wasn't my fault!! My wife was at a red light and got hit from behind. The other guy's insurance wanted to total it but the guy didn't have enough coverage. I had GEICO and thought they would take care of me. Instead they have put my family and I through the worst experience ever. They are doing a whole new frame, new bed, new front end, moving the cab to a new frame and fixing the damage to the cab. Over $22,000 in work! They over inflated the value of my vehicle so they didn't have to total it. I told them I didn't feel safe having a body shop "build me a truck" because basically that's what they are doing and I was told the safety of my family isn't his job or responsibility. He just determines if it's totaled or not. The body shop said it would take 3 months to fix after they got parts.

35 year insurance holder with GEICO, one accident claim history and My Very Basic Non-Collision Coverage Auto Policy Premium is still over $500 a year. Customer service is the worst I have ever seen or heard in all businesses. Better everything GEICO to include much lower auto insurance premiums and a lot fewer commercials. Boo hoo for You GEICO, boo hoo for You!

Recently, the local GEICO adjuster totaled my car. The adjuster and his manager were low ballers. They valued my car very less price than the normal market price. I also sent all recent bills of repair with new part replacement but they didn't even consider 4% of total recent repair cost. The repair cost was of all 4 new tire replacement, tuning with all new spark plugs, new radiator assembly etc. Some repair was of just 3 weeks before they totaled car.

GEICO insurance has been stalling my claim from auto crash. It takes poor judgment and a lack of caring about others to attempt to cross 3 lanes in extremely heavy traffic. To add insult to injury GEICO insurance is taking a minimum coverage claim and treating it as if the suit was a big deal. I want these people out of my life and would suggest the same for others. Don't be a sucker by choosing GEICO.

My wife was in an accident in our brand new 2015 Jeep Grand Cherokee with less than 3000 miles on it and she wasn't at fault as the vehicle took a side impact. Geico told us to let them take the vehicle to their partner shop Viverette's on Cassat Ave. and we would get the vehicle back in new condition. After 35 days now and 3 attempts by Viverette's the vehicle is still not even close to being back in new condition. Viverette's can't even get the vehicle's paint and body work right much less the mechanical and suspension issues. Aside from the problems with the shop Geico whom is supposed to be our representative through these troubling times and is supposed to be doing quality control on the vehicle to make sure we get our vehicle returned in good working order hasn't even looked at the vehicle to make sure it is right or even safe for that matter.

Having been a loyal customer of GEICO for six years, I recently moved and went to renew my insurance policy, giving them the new information in the process. As a carpenter, I occasionally go to individual home sites rather than the large neighborhood where we spend the vast majority of our time. Upon hearing this, the representative proceeded to take my information (and subsequently, my money) only to inform me that this would be the last period of coverage under the policy I had had for years.

I exited the parking lot after making sure everything was clear and was waiting for traffic to clear at the intersection, when a car drove really fast, past me (going the same way) and as a result hit my car, which was not badly hurt. However, because of her speed, her car was damaged. I called Geico and spoke to the agent, who was rude from the start. After our conversation, he left me message saying that I had to take care of my car because of He said, she said and they unable to verify the right information.

We were with Geico for a few years. Then I had 2 accidents. Neither my fault. They didn't have to pay out anything. A few months later they said they were dropping me but they wanted to keep my husband's truck covered. They gave me a lame excuse that they couldn't cover my small business (courier), said they couldn't cover me because I had clients in my car for running errands (which I didn't). We are now cover by Progressive and paying less. We have full coverage on two vehicles and a boat for less than we paid for the two vehicles. And to top that off, they sent a letter a couple of weeks ago wanting us to get insurance with them again. When you pay $1,800 a year and get dropped for a no good reason that is very bad business.

I have started my Car insurance on 12th of April 2016, the monthly premium was $132 but they charged from my CC $198. And again after one month they have increased my monthly premium to $201. And again after one month they have increased up to $267. I have cancel the premium after 4 months and got different company Auto insurance. Furthermore they have charged for cancellation fees $35. I never recommend for anyone this shame company.

GEICO's policies do not explain the details of their intent. They spend thousands against their own clients. My vehicle was hit and run while parked and the policy states they cover hit and runs if a case is filed with police. Geico claims this only applies if they have an ID on the person who hit and ran. In other words when the police investigate and capture the criminal. The police will not pursue hit and runs unless bodily harm is involved. This is a void escape clause that is not presented in the policy document which means get a lawyer so their lawyer and your lawyer can go have lunch on your premiums. It's time to say goodbye to these liars. What makes it worse is it's a mandatory law to have insurance that is laughing their way to the bank. If you have Geico don't wait to hear excuses... Tell they are fired!

I have been with Geico for over 3 years. I never had any problems until I received a letter stating that due to my Red light ticket in 6/2014 and Speeding ticket in 12/2015, I have been excluded from my own policy. That is ridiculous! I haven't cost them any money. I would assume they would ask for more, but they didn't. I will never use them again!