GEICO Reviews

I have been a driver for 30 years with same insurance company with no accidents or tickets. I am thinking of getting a new car and heard Geico had competitive rates so called to get a quote. I wanted to see what quote for new car and also if I had two cars and then finally the quote of adding my daughter onto the policy. It was impossible to get a quote for this. The guy was throwing out numbers and then asking me how I was going to pay! I told him I didn't have the car yet. Didn't matter he wanted a credit card number. I told him I wasn't sure I was going to have two cars or add my daughter and especially since I needed more of a detailed breakdown of each etc coverage, deductibles etc, but he kept saying how Geico is the no 2 insurance company now and how will I be paying.

This is a crooked company... Adding people to my policy I didn't include then remove them and my policy goes up. Couldn't answer why after 20 minutes of asking a dozen times. Crooked. Ignorant. Money grubbing parasites... And I'm being nice. Had to give one star because I couldn't give zero.

My door handle and spoiler were ripped off my car last week in an apparent break-in attempt. I called Geico and they set up a tow truck to take it to a collision repair shop. They TOWED my car when I specifically requested a flat bed, as my car is AWD. I have had one conversation with the adjuster in 8 days and he gave me no information on a timeline, why a dozen phone calls went unanswered, and why his supervisor didn't even call me back. This behavior in a time of duress, has given me serious doubts as to how they would actually do if it were a serious accident. My confidence is so thoroughly shaken, that I'm getting quotes from other insurance providers. If you value confidence in your insurance, I suggest finding a company that actually cares.

I was involved in an accident where I was cut off by another car and hit the curb/median in November 2017. My car had blown tires and damage to the suspension and was deemed a total loss. Geico found me responsible for the accident and was supposed to pay off the car to the lien holder, when I found out they were going up on my insurance over $700 a month my husband called them and cancelled the auto draft in November.

I dislike Geico so much after what they did to me. I paid for glass protection/coverage in the event my windshield cracked. Well it did, my windshield cracked and they denied my coverage and they wouldn’t pay on the claim because of some glitch or stipulation in their system. I was with them for over 10 years. They refused to do their job as I was still paying for glass coverage. They were so ungrateful for my loyalty. (Not to mention they never reduced my rates and always paid premiums). I was passed around their departments like a hot potato.

In November a tree fell on my parked car, totaling a car barely two years old. They said they issued a check for the loss which was 2K less than the remaining loan, and the bank never received it. So they reissued the check supposedly. When the bank received the check the check BOUNCED! And the amount was reversed! I am shocked at the level of unprofessionalism.

I called to get a price offer for an insurance for 2 different cars, the price offer I got was $374 for 2 cars. I didn't had one of the cars number (only had one of them when I started the insurance), when I called again a few days later they gave me a different price of $505 per month! When I tried to understand where did the price change came from (from $374 to $505) they didn't had anything smart to say. Bottom line, very bad experience, don't believe anything they say. Worst company ever.

I left Geico due to a situation in which I was hit in the rear by a welfare recipient. Regardless of the fact I was the one hit, Geico wanted me to pay a$500 deductible. So I changed insurance companies. For a year or more I received letters and calls from Geico telling me what a good caring company they are. What benefits are available, how I can save money, etc. Well I went back. Big mistake. One detail they did not tell me about was the $50 glass protection plan. Needless to say my windshield was cracked and my deductible was $500, less than the price of a new windshield. Geico had information that would have been beneficial to me and they withheld it. So I think this information would have saved me money. Something Geico is always saying they do for their customers. A big fat LIE.

I made Geico what the lady named Candace. It seemed like this girl Candace had an attitude. Judged your answers by the way you answered your questions with the claim. Like I live in Devils Lake North Dakota, the roads here the day I made my claim two days before Christmas this year 2017, I called right away and did my police report and I got Candice as my claims agent. She had a very snotty attitude. I would answer her questions as a person that pays close to $100 for her car insurance. I answered every question truthfully as I felt like he came on to impact hitting my driver's door due to weather conditions. A day after Christmas she decides to call me mind you around supper time 6 p.m. To tell me that Geico car insurance declares that they are citing with the other car insurance on this. I had American Family before and every claim that I had... I WON.

It's more than 10 years that my wife and I are customers with Geico for our two cars. No history of incidents or claims, few tickets older than 10 years and our policy costs more than $1,600 for 6 months. My wife has a new Honda CRV and I drive a 9 years old Honda Accord. Both of us decided the lowest limits on the policy that the state of RI allows to pay as less as possible, but still Geico could not lower our policy a penny.

When I say I had the worst experience I had the worst experience with Geico a company which promises excellent customer service came out to be totally wrong. It all began with filing for my first claim ever! I reported a hit a run that happen in the neighborhood I stayed overnight at, they came to do a estimate on the incident and quickly told me I was lying! Had me under investigation saying that I could face federal charges if I'm lying, interrogated me, ask me questions like where I work, where I was the day before that had nothing to do with the incident. I never was accused of lying before!. I was already devastated about my car! To add on top of that the investigation took 3 months! I was without a car for three months just cause they thought I was lying.

I tried to remove my daughter & her vehicle off my policy. She is going to live in a dorm in college & wont be driving anymore so we sold her car. Geico REFUSED to take her off my policy even though SHE DOESNT HAVE A CAR AND ISNT LIVING IN MY HOUSE ANYMORE. They said they need proof she is getting a different insurance policy, SHE DOESNT NEED INSURANCE. SHES NOT DRIVING. SHE DOESNT HAVE A CAR. I am now stuck with this bill for the rest of my life. I am stuck with my daughter on my policy unless I leave Geico completely. Which I will be doing tomorrow.

I have my vehicle insured via Geico Insurance with a roadside assistance service added on for 5.00 month, I have used this service twice this year with zero results. No one actually responds to the call for assistance, in spite of the fact you receive a text message with an ETA of tow or repair company. Today a company called 'Compass Services' was given the job and never showed up. When I called dispatch for Compass after an hour wait; I was told "Sorry we have other calls, we'll call Geico and tell them to give it to another company".

I went online to see if I could get a better auto insurance rate for my family. I received an initial rate which was better than my current rate so I decided to buy. Upon going to exit the rate was increased by $700 for the 6 month term. Rate was still slightly lower so I agreed to purchase at this rate and provided credit card. After initiating purchase, get message that policy is being "reviewed". Get email that rate was now going up by an additional $800 or 50% increase from initial rate quoted. I immediately called to cancel policy and get charge stopped to my credit card.

Cheap policy and horrible customer service!! They scam you with all the lie and they are not even willing to help you while you are on an accident and on the road! Please it’s a request from the customer to not to go for this insurance policy!! Pay extra dollars for a better service when it comes to auto claim and road Assistance. It’s worth to have a good reputed company!! This is a total scammer who are not worried about the customers and just there to take your money and making a business out of it!! It’s very frustrating.

They say Geico is the 3rd largest insurance Co. In America! Well one of their insured rear-ended me on the highway due to texting and driving. All they settled for was $1,000. This was 2014. I constantly have neck pain due to the accident. Can I still do anything about it. Case has been settled.

On Thanksgiving 2017, I side-swiped my son's car. It was only a transfer of paint. I told him to contact my insurance carrier, Geico and gave him the number. When the claims rep called, she asked that I send her my phone logs and texts logs to ensure I hadn't contacted the police, tow truck or ambulance because it's a new policy. Really? Not to mention she is not local. I have at this point been dealing with this since right after Thanksgiving. So I went online to my phone carrier and copied my call log from over 30 days (10/1/17 - 11/25/17). Because I copied the phone log and put it in Word format, she didn't want to accept this. First of all, I haven't ever heard of this. I gave my son, the phone number and the policy number. So needless to say, I will no longer be dealing with GEICO. They are not worth it. I'm not a happy camper.

I initially signed with GEICO because they do indeed offer the lowest rates. Unfortunately, you get what you pay for. I had my policy rewritten just as the policy was going to expire; upon which I was told I qualified for further lower monthly payments, due to a good record. They asked for a payment, which was paid. The following month, I was told I owed a lump sum of approx. $900; mind you, I signed up for monthly payments.

I called in to get a quote, and when they gave me the ridiculous price, that me as an individual would never been able to pay! 900+ dollars a month. I told the gentleman that was too expensive and hung up! Next this you know I receive an email telling me about my next payment and it was 900+... I instantly called back, and tried to correct this and they would not go back and replay the conversation, just so they could get the accurate information and instead now keep billing me and sent it to collections and it is on my credit for this 900+ dollars I refuse to pay! Because they made a mistake. IT HAS BEEN ALMOST A YEAR NOW, WITH MULTIPLE PHONE CALLS TRYING TO RESOLVE THIS AND STILL HAVE NOT. So now I will write everywhere until this is taken care of!!!

Apparently The Geico Corporation has outgrown its concern for their orig. policy holders. We joined them in 1970 and over the years to present have insured all our houses, cars, kids' cars and now our R.V., since they started carrying R.V.'s. That is 47 years of loyalty and also a lot of premiums vs. very small claims. What really upsets me is when calling to ask why, the general attitude is, "That's just the way it is. Asking to speak to higher management, I was again told they could not help me as she was the head of dept. After insisting to be transferred, she, Kristin, commented that there are three higher managers and, "I'll see if one could call you within 24 hrs." No one has called after that time period. It is a real shame to see this company go this way after all of its earlier struggles with their management and owners to grow to their size. We will cancel our insurance with them as of the policies ends, Jan. 2018.

Please if that lady from Cincinnati whose parents got rear end can get up with me and others who been a victim by this company and even the lawyer who was working for me? Or for the other party money can buy people and cause innocent people who have been the victim get treated like a criminal? Don't need to let them keep doing what they are doing. Thieves, criminals, heartless, bullies, corrupted. They need to be convicted for fraud, unethical, unprofessional, disrespectful, liars etc. We got rear ended on April/15/2016. When we were at red light hit by GEICO insured driver at least going 35mph. We got impacted really hard. Inside the car was like a tornado. Hit in the face by objects and also the seatbelt restrained me. I was the passenger. Got whiplashed, ruptured disc on my neck and pinch nerve when hit by head.

I switched to Geico several months back because they were offering much lower premiums than anywhere else. I paid for liability, uninsured motorist, and underinsured motorist... Possibly other coverage but I'm not positive as to whether or not I accepted or declined other coverage. I did not have Comp and Collision. My 16 year old son was hit from the side by an uninsured driver switching lanes into the lane he already occupied. The uninsured driver attempted to blackmail my son, then my brother, then me into paying her to not report the accident to Geico.

Unfortunately, I have been left no choice but to leave a review on any platform available since GEICO refuses to respond!!! I was involved in an accident for which a GEICO insured driver was at fault. GEICO took full liability from the start. Unfortunately, the service since has been some of the worst I have ever received. Call center representatives were rude and threatened to hang up on me, my adjuster told me lies, dropped the ball on my rental and has failed to keep me informed, the adjuster's supervisor spoke to me in a demeaning manner and told me that GEICO had no fault and that I didn't understand what was happening.

I was hit by a Deer on my Truck and called Geico and they were very nice on the phone and set up a appointment for my to get my Truck Appraisal for the Damage, the Guy that did the Appraisal gave me about half of what it will cost to fix it. I have taken it to 2 different shops to get it fixed and they said that is not even close enough money to get it fixed... I am really thinking of finding another Insurance company for my House and 2 cars.

I'm not a Geico policyholder but instead have a complaint concerning an accident that my parents were involves in on May 6, 2016 (yes, 2016). My parents were rear ended by a Geico policyholder. My parents, who are 89 and 91 were at a dead stop and hit by a man going approx. 40-45 mph. This drove their car into the back of the car in front of them. My parents were both taken to the hospital by ambulance. Luckily, their injuries were not life threatening but they were injured badly. The lower airbags on their car went off. The impact was so hard that my dad's hat ended up in the rear dash, it knocked my mom's hearing aids out, and their lower legs were mutilated because of the airbags. I could go on and on.

I purchased Geico in Aug. on auto payments. I paid for 4 months. I received a letter from DMV on DEC. 5 that my policy was canceled mid-OCT. I called Geico. They said that was correct. They reviewed my record and decided to cancel my policy. I asked why wasn't I notified. The customer service rep said they send me an email. I searched my emails there was nothing from Geico. Just horrible. I was driving uninsured for 2 months not knowing anything. Very irresponsible of Geico.

On November 24, 2017 I decided to save a little money on car insurance as I have two vehicles. I went with Geico as they saved me $1800. On November 29, five days later I got a call and said they cannot cover me as I have an FR-44. Why couldn’t they tell me this on the 24th one I made for payment of six months of over $3000! Their customer service has no skills. I don’t know who trains them or where they are trained! They are very unknowledgeable about anything. I should’ve just stayed with Progressive which I am and I am going to pay the difference which is a total of $4900 for both my vehicles and full coverage.

GEICO suddenly raised my car insurance rates by 50% due to a relocation of about 80 miles. Naturally I went in search of a more cost effective policy. I found one that was back to the rate that GEICO was at before the move. I paid for 6 months in advance with my new policy for an even bigger discount. However, this depleted my account that is specific to bill pay. I called and canceled my GEICO policy and made sure to specifically address with the customer service rep that I would not be charged again by GEICO which she confirmed.

I have had insurance with GEICO for many years and have always received wonderful and timely service. Whenever I need their service, the representatives are always courteous and helpful. I recently had a car accident and called to file a claim. Their response was very quick and handled very professionally. GEICO took care of everything from a repair shop close by and a rental car. They also contacted me frequently to keep me abreast of my claim.

I received a notice from GEICO that my premiums were going up 20% so I looked on my policy to try and find some coverages to save on. I found I could increase my comprehensive deductible. So I increased my deductible for my next renewal since my current policy was paid in full. GEICO immediately charges for any increase in coverage but does nor refund if you decrease coverage. Nor do they notify you that you have decreased your coverage in writing.

I was with this company for TEN YEARS. Now, I had a problem with someone else, and they DROP ME. Goodbye! I manage the insurance for a 25k employee company in which most people travel... So some sales guy/girl will be having a talking to after we figure this all out. 1 problem, they drop us. Guess we need a "like a good neighbor". Just my opinion, though.

Customer Service is excellent! They are exceptionally inexpensive, too. I had been contacted by so many insurance companies and all of them had rates that were so much higher than Geico.

I normally do not waste my time upon creating accounts to review a business, however, the poor and coercive attitude I received from a sales rep with Geico has pushed me to do something. As anyone does we call around to receive the best auto insurance quote based on our circumstances. Especially being the I've been away for a year due to military training.

I noticed a damage to my car when it was parked, I was not having the full coverage that time. I called in GEICO and got the collision coverage and comprehensive added to the policy so that I would have at least damages covered for my car. It was good that I got the coverage added to my car, as the very next day my car was again hit in parking lot and this time the damage was severe, the front grill was broken. As I got the coverage added lately and I was not having any documented proof to prove the differences in the damage that occurred on the first and second incident. They have made my life hell, by asking so much questions and details as if like I am cheating on them. It was just a mere coincidence that I got the coverage added to my car and the very next day my car was again hit by someone.

My insurance is very high with very little coverage. My car is twenty five years old and I am in my late sixties. "Is this because I am older and have an older car?" I have asked Geico and they tell me it's the zip code. I have friends with new cars and their insurance is just about the same cost. They do not have the same company, though.

Been with GEICO for over 13 years and never once had a problem. GEICO was right on my claim, as soon as it was reported they took excellent care of me. It's a very easy process with very little questions.

I went with these ** because they were cheaper, things went great as long as I didn't file a claim. This kid backed up and tore the hell out of my front driver side quarter panel. He had no insurance, no license. I called claims. They wanted to know this guy's insurance comp. Real nice. Real helpful. When informed that the driver didn't have coverage, they told me as far as I was concerned that I was not covered for collision and they could not repair my car!

When I was in need of getting my insurance, it was a right now situation, 6 months pay and 6 month off. Great value. They have compare their rates to the national rates and match too. I like their willingness to help with any confusion you may have and they're just so nice and understand of your needs.

Getting quote online made easy & quick. I've also called 2 times to see about adding home to policy & both people great. They were informative & friendly in going over needs. They were good to work with & patient with me in going over costs of 2 vehicles I was interested in buying & helped me make decision on which to buy. Saved $ over others I checked out and got better coverage too.

I purchased a wrecker, took it to the agency to get full coverage on everything! They took pictures wrote policy for full coverage! Thats was little over three years ago. Well my truck was vandalized. They put crap in gas, engine, wrecker hydraulic tank, its totaled repair. Bill was over 23000 dollars, well now Geico says my truck was covered only not the wrecker bed! They want to pay me 7100 for a 24000 dollar truck! Now get this only if bed stays on the truck!! I looked at copart and AIAA insurance auctions wreckers like mine. Not running. Still brings between 10 to 16 thousand! So Geico just a bunch of damn thieves!! The adjuster said, "I will settle up with your bank since you owe less and take the truck!" Bank will do this to make them whole and not to lose money! Told them where he could go! YEAH HAD TWO OTHER CARS DAMAGED THEY TOTALED. TOOK OVER TWO MONTHS TO GET CHECKS ON THEM!

I had previous claims filed with GEICO and unfortunately you save on the policy premium but you end up paying at the end with a lower value on the vehicle should an accident occur or shortchanging you with used parts if your vehicle needs to be repaired. They have Subpar service overall as compared to other Insurers.

Although a little on the pricey side, any problems are promptly handled by GEICO's excellent customer service team. They have a user-friendly app for bill pay, ins cards, and roadside assistance makes life so much easier. As a DJ my body is trained to be awake at night. Once I locked the keys in my car at 3 am and it was not a problem for GEICO. Within the hour I was on my way. They also send reminders every month so for us forgetful people, no policy cancellations.

The adjuster came to my door, wrote up the estimate in his truck which included a check for the amount beyond the deductible. The car was fixed in three and a half days. A rental Car met us at the body shop. Geico then sent us a check right away for the deductible since the found out the other person was at fault.

I was with another insurance company for many years, but when I was no longer satisfied with their customer service and they would not match the coverage and the dollars spent for that coverage with Geico, it was time to switch. Geico's financial coverage beats any other company I could find, and their reputation seems to be topnotch.

They have a local office where we could talk face-to-face with an actual person. Dealing over the phone can sometimes be frustrating and time-consuming. I've been hit a few times by other drivers so we've had multiple claims with them and we've never been disappointed by their service. The claims department was very professional, caring and knowledgeable. Services were prompt and courteous as well. One time, I was a victim of a hit and run car accident and the reps kept me notified every step of the way. I received regular phone calls and detailed emails for everything having to do with my claim. I was very pleased with the service I received and because none of my accidents were my fault, my rates did not go up either.

The people from this company give less of a ** about customer service and more about holding you hostage and raising their rates arbitrarily. I switched bank cards to make automatic payments and the employee didn't execute the switch, which means I HAD NO INSURANCE. After checking my bank statements and wondering why the money hadn't been taken out they told me they canceled my insurance (no phone call?, no mail warning etc) and they could reinstate my account for 190. I pay the 190 they tell it will take another 150 to activate my account and now 150 would be my new monthly.

GEICO is a good company and has fair market value and services compared to others. The cost of services and goods is great. The customer service and response to claims and inquiries are great, too. They were understanding, caring, compassionate and quick to settle a claim.

Even though I pay a lot for my coverage no one can compare price-wise to them when checking rates. I did leave them once for what I thought was a better value but turned out I was wrong, and a year later I came back and I will not do that again. They really are the best value overall, easy to use website, professional customer service on the phone and they always do what they say they are going to do.

Had an emergency breakdown on a highway, had my vehicle towed to repair facility and submitted for reimbursement for the towing. I pay for towing RSA coverage, they tell me it only covers 75.00 as to reasonable charge, the bill was 294$. I canceled my RSA and will be switching insurance coverage soon after.

My Son who is Active duty USMC was treated terrible. Due to deployments he does not have access to email or mail sometimes for weeks. They sent him an email asking for an address update. Because he wasn't able to respond they cancelled his policy. (His permanent address remained unchanged) When he came back from overseas, he finds out his policy was cancelled. When he called, no concern, and they refused to reinstate his policy. But, he was able to start a new policy for double the price! Way to go Geico, shows no concern to those who serve!

GEICO is great. I liked the deductibles and the overall service was reasonably priced. The people at the Customers Service were very helpful if I ever had questions or concerns. I would use this company again because of its overall service and prices.

I've been a Geico customer for a while. I got in an accident last Friday and the claims department is trying to tell me that I never switched over from my old car to my new car? A. Aren’t you supposed to show proof of full coverage before leaving the car lot - which I did. When I signed up for Geico they recommended I download the Geico app so I wouldn’t have papers hanging out everywhere and would have my information right on my phone... PERFECT! - NOT! I switched over my car on that app, my new car showed up on my electronic insurance card, but not on my account. So I was freaking out right after my accident happened and redid all of my car information on my account through the Geico app. After putting my claims in they are trying to tell me that I either A. Never had insurance on my car or B. Never had full coverage on any of my cars. Ummm I’ve been paying you guys for what then???

My car was scratched while parked. Geico denied the claim based on their "opinion" that my vehicle was in motion when the incident happens. They don't have any evidence to establish the "fact" that my car was in motion. So they just denied it based on their own "opinion" instead of on "fact". When they know you don't have enough evidence, they will for sure take advantage of you. They are shameless and disgraceful. Stay away.

Geico is a complete joke, my truck was flooded in Harvey. They didn't want to Total it. I had water about my tailpipes and in the inside of the cab. They chose to replace the carpet and other things, I had my rental for 36 days and a representative promised that I wouldn't be charged for going over the 30 days limit. Now I'm being told they will not pay for the 6 days leaving me with the remaining balance on top of my 500 dollar deductible. As if I haven't been through enough. This company is all about shortcuts. And to think I convinced my wife to leave State Farm. I will be leaving Geico. This is ridiculous that they chose to nickel and dime their customers instead of customer service.

Give GEICO your business. They have been fair to me and will be fair to you too. You won't go wrong and they will save you money! I was in a terrible motorcycle accident a year ago. Lost my left leg in the crash. The GEICO Claims adjuster was very sympathetic and even the passenger on my bike received a settlement. The overall service from GEICO was awesome. And to date, my insurance wasn't dropped nor raised. Great company to work with and I recommend GEICO to all of my friends.

A few years ago, I awoke with a painful stiff neck - turning my head was very distressing. However, I had patients to see at work, and did not want to have to cancel their visits. I backed down my driveway, and watched my garage door close. Turned my body to look down the street (there's an almost blind corner) and then turned the other way, where there's a curve, to make sure there was nothing coming from that direction. Saw nothing, Proceeded to back up - straight into an SUV sitting behind me. I did a fair amount of damage to his passenger door, as well as to my own trunk. The driver was rather upset - I don't blame him, I was, too. He became rather rude - demanding to know who I was and what I was doing in that driveway.

I trust Geico. Besides their funny commercials, Geico really does what it says and they are there when needed. Filing my claim was easy peasy too. Called them and told them what happened. They helped me get my car back in shape and paid for it. I feel I have enough insurance in case anything untoward happens. I have four other family members on the policy, too.

The claim was handled in a quick and suffice manner, and I found the service to be good but the prices went up and are not comparable for me anymore. I shopped around and found a better policy with increased coverage and a lower premium. I did go with an old, established firm and have been happy thus far. GEICO needs to be more competitive.

I was a Geico customer and when my daughter turned 16 they wanted to up my bill by $400 a month, mind you she was not driving at this time and we were not adding another car. So after going rounds with Geico over it and getting nowhere I found another company that offered me the same coverage at 1/2 the price Geico wanted so I canceled my policy with Geico. (Mind you the new company was 1/2 the price and we added a 4th vehicle Geico wanted $400 for my daughter to drive with no added vehicle the other company is $211 with another vehicle on our policy.) I then got a bill from Geico for over $200 for discounts they gave me and now they wanted back because I canceled with them early.

They are customer oriented and very willing to help and make the process as smooth as possible. The information is always readily available and up to date so you don't have to wait for just one person to call back. If as the policyholder I was at fault and the payment was to the other party the explanation for that payment is very clear and understandable. The only thing is that they need to reduce their insurance premiums to seniors. But overall, they're very efficient and anxious to help.

My car was towed to the repair shop after the accident. Next day when I went to inspect my vehicle I found damage on the car unrelated to the accident. The damage likely happened during the towing. When I called GEICO, they were very unprofessional and blamed me for the damage. I told them the car was not with me after the accident, to which they said they can't confirm that the damage happened during the towing. Ultimately, even after having several arguments with many GEICO representatives, they didn't agree to cover the claims under the claim. They stopped short of calling me a liar. NEVER EVER use GEICO. They won't cover your damages that happens during towing or at the repair shop. On top of that, they might call you a liar.

Vehicle damaged after hurricane Irma and still with no vehicle. I have work and kids have school and sports, with no car for way too long. This is unacceptable and will be switching over asap to a better company.

They have been awfully good to me with regard to roadside assistance. Balky alternator which is due for replacement here in the near term. Never once have they refused or charged me for the "jump starts" and their facilitator here in 34105 is beyond dependable... Customer Service givers are incredibly polite and diligent as well... So I will grinch and moan about the five to seven percent increase on the next go round but suspect given present day driving pools, it's probably a very standard bill 'o fare by comparison to other carriers out there... As much I love to waive a near perfect on road record between '87 and '17, it really provides very little satisfaction in the way of rates etc. I am simply resigned to the fact that I carry the load for less prudent drivers and or what I witness on my daily driving adventures. It's almost comical in some situations.

I've been with them for several years. Have homeowner's and auto insurance with them but am taking my homeowner's and auto insurance and going back to a class company - USAA. My husband, who is a retired, disabled Special Forces Army Officer, had an accident Monday totaling his Mustang. My issue is that since the inception of this claim on Monday, they have transferred us to no less than 5 adjusters, no one will return phone calls and when they do, each person is not knowledgeable about the law.

Geico is a very competitive priced insurance company. They grouped my homeowners and car insurance together to get a better rate. When I spoke to them on the phone they were knowledgeable. They are also very helpful and they respond very rapidly to your needs. They were courteous when I had my claim and set up a rent a car too.

I have been with Geico several years and I have excellent service with them on matter I called about. They handled this claim in a just about instant satisfactory manner. Just took one phone call. Their customer service, knowledge and helpfulness are excellent.

I cancelled my auto policy and switched to Progressive for better rates. After cancellation I received a bill for $67 because GEICO misapplied discounts to the policy. There was no communication other than the balance due and a request to pay or show proof that I was insured prior to the cancellation date with another provider which I did. I still received a collection notice and called Geico to remedy. That is when I was informed I owed $67 more for a mistake they made when applying a multi-car discount. There was no communication other than the bill and a request to show I had another policy. I was under the impression that companies are responsible for providing communication for the amount owed and what the charges are for.

I made a payment to these ** and little behold 2 days later my account is neg 72.00 because they tried to take more money out. What **. Then when I call them the jerk told me to call my bank. I said, "I did already and you guys are the one ** up, so stop trying to send me somewhere else when you are the problem." Thanks to this I have a baby shower this weekend that I needed my money and now I can't use it because there's a hold on my ** account. So I wish Geico had the balls to call me but they won't when they ** up. Thank you for the baby shower you **!

After doing an online quote, called customer service. They went back 5 years and pulled up things that were about my son and girlfriend and not me, my quote went up. Then they said I owed them 420 dollars from 2012. So I had to pay that before we could move forward with my quote so I did. Then they did another review on me and my quote went up more. After 45 mins on the phone she then told me that she would have to mail me an application and I'd have to thoroughly go through it and fill it out and I would not be covered until it was filled out and returned via mail. In the meantime it would lapse my insurance.

I went to add a car and noticed that they had added towing and rental reimbursement onto my policy without my permission. This is not the first time that this has happened. GEICO said that at renewal I should of checked and seen this. I don't review my renewal because if I don't make changes there should not be anything for me to review. Geico is well known for this scam, watch your policies monthly.

First, let me say this company is total fraud alleging to be a quote MILITARY company. They are NOT even associated with MILITARY in any way. That was a mere consumer hoax to attract MILITARY members active, retired, reservists any branch to do business with GEICO insurance. Second, let me say they keep you on the phone for hours and state you could save even more by combining home insurance with auto.

I joined Geico with my 3 vehicles & a trailer in Sept of 2017. Nov 3rd, called in to add a new vehicle that was purchased on Oct 23rd, told them to start the coverage on 23rd since I took the delivery that day. Nov 6th, I received new detailed declaration pages, I saw new vehicle coverage started on 11/3, not 10/23. They said because I called on 11/3, they can't backdate. Then noticed my existing vehicles were more expensive than it was. One single driver with 4 vehicles, Geico charges more money and only explanation is their contract!!! Full of B.S.!!! Clean driving record with no history of accidents for the past 28 years, charge me more money on existing vehicles as I added one new.

This August, I was in a car accident that totaled my car. Fortunately, I was not at fault, and GEICO helped me handle all processes regarding my car in an appropriate manner. They were great about communicating with me, leaving comprehensive messages, and answering the phone when I needed to call them about certain issues regarding the accident. Unfortunately, I had to be admitted to the hospital due to the accident, and this is the side of GEICO that was not so helpful. Upon leaving the hospital, I was handed a sheet of paper from the insurance consultant at the hospital and was told to bring it back, filled out, the next day. I did so, and received no further instruction. Two months later, I am being contacted by the hospital in multiple ways (email, phone, mail) and they are saying that they never received payment.

Been with them 8 years. 5 months ago I Inquired about insurance rates if I decide to drive for Uber. I decided not to, and just received a letter stating they were cancelling my policy unless I got a letter from stating none of the policyholders work for them. They gave us 2 weeks. Never asked for an exception before but I'm really busy. They absolutely would not budge and said if I needed to shop around that was ok. Screw them. Going somewhere else.

I'm the only one working right now. GEICO was charging over 1200 for a 6 month policy renewal, I can't pay that so I called. Spoke with an agent who cancelled my automatic payment, told me to look for pink envelope and call back to make arrangements, well I waited and did call. Now they went back on their word and now won't renew my policy unless I pay total premium which is crazy, GEICO charges too much. They are rip off. Don't go with GEICO!! You will regret it.

IF THERE WAS AN OPTION LESS THAN ONE STAR... I was rear ended May 2017 at a stop light. I got out of my vehicle and walked back to the car and the driver was screaming at me. I collected his name and address and DL# only after threatening to call the cops because he would not give it to me until then. I called Geico's claim department and told them what happened. I was phone interviewed once and then received a letter stating that the guy that hit me was insured with them also and called and Filed a claim, mind you he had none of my personal information. And told them I backed into him!!! Since there were no police reports they said that it was my word against his and they were not going to pay. They believed this liar and actually think that I broke the law and backed into him!!! There was probably $500 in damages and I recently sold the car.

Geico Insurance took double payment from my Debit card and they won't give me my money back, I explained to the supervisor Shanika **, she was really rude with me, she hanged up the phone and blocked me. They are the worst insurance ever, if someone read this make sure don't make any payments until you are 100% sure that your policy is active. WORSE INSURANCE. Maybe they are going to blame the poor Geico cartoon on the tv commercial... Lol. For the bad customer service.

I called in Sept 2017 for a quote as I was shopping for new homeowners and auto insurance. I received the quote and was satisfied but then the representative kept badgering me that I needed to give her authorization to "lock in the homeowner's quote". This would allow Geico, underwritten by Liberty Mutual, to start my policy and take the premium from my mortgage holder after 48 hours. BUT, if I canceled within 48 hours everything would stop and nothing would be done. They had a good price so I relented knowing I'd cancel in time if I decided not to go with Geico. That is EXACTLY what I did. I called at about the 40th hour, was transferred and spoke with Liberty Mutual, and stopped the policy from going into effect. All was right in my insurance world.

3 years ago, I switched to GEICO. I received better coverage & saved almost $1,100 by doing so. My insurance premiums started off @ approx. $240. Now they are up to $375!!! I have NEVER filed a claim & NEVER been in an accident. I was informed that they just had a "rate increase." Huh??? Must have been one heck of an increase! I'm insurance shopping now to get out of this mess.

My husband selected this insurance years ago based on the monthly premium and because we are now senior citizens, we don't really worry about much. The only need we've had was to replace the front window which had a crack from a pebble that hit the windshield. That was quickly and effectively handled.

15 minutes can cost you everything you own up to 100% - I've had the worst experience ever in my life with 1 company GEICO. I have had a simple hit and run claim and they refused to tow my car, provide me with a temporary rental, and have made me give them everything that I hold very personal. Such as, my phone records for my entire 5 line families, Oil change records. Sent people to my house without properly notifying me and I have Geico people at my home were children between 2-4 years of age were scared because they have been taught to never allow strangers in our home, and they are trained to not ever open the door without calling us and physically walking to the door.

Geico handled my claim with efficiency and in a most timely manner, although they are not the cheapest insurance company. Also, it was paid promptly and there was a minimum of paperwork that I dealt with.

So I purchased a new car and the insurance company that I was with jacked my rates so I switched to GEICO. Worst mistake of my life! 1 week later I total the car and GEICO refused to pay since it happened "suspiciously" after I switched to GEICO. Even though me and my wife have been paying for full coverage for close to 15 yrs continuously without a claim! I had to store the car and purchase another out of pocket.

My car was hit in the parking lot by an uninsured driver. However, the driver was considerate enough to come find me and tell me that she hit my vehicle. We exchanged information and I filed a claim. Now, despite many calls to the claims department from both me and the woman who hit me, the matter has still not been settled. It's been nearly three months because perhaps out of every four calls I make, only one gets returned. The woman even gave me a call list to show how she's been trying to get in touch with GEICO in order to set up a payment plan. Seriously?!?! The person who hit me and damaged my car is being more proactive than my own insurance company that I pay monthly. It's utterly ridiculous. As soon as this year is up, I'm dropping this insurance and trying Allstate. The people I had to work with at Allstate when handling my mother's accident were far more professional, courteous, and on the ball than this lot.

My experiences with Geico Ins. have always been positive. I have purchased auto insurance from them for over 40 years, and have never had any problems. When my claim was investigated, it was handled promptly. Overall, Geico is a good company, policies are fair value.

My daughter had accident and Geico responds quickly. We have tried other companies with agents but we're disappointed that we had to wait for the agent to respond to everything. Geico is open 24 hours and you can talk to people who can help.

Before signing in with GEICO I have 2 moving violations one 2013 and other 2014, and 3 car accidents no not my fault (2016) (2017) (2017). Sometime happen having accident same year each one but wasn't my fault. On 2016 I was looking for a good deal car insurance and I was with State Farm Insurance but I was paying a little too much so I decided to call GEICO. Then I was approved with the record I have. And then I have another accidents. Then after one month they send me a letter by mail. On letter say "(Jon Doe) we discontinued car insurance." That's ** top. That's how GEICO KICKS out customer.

Someone with GEICO insurance hit my parked car recently. Since it was their fault completely, I let GEICO deal with the repair instead of using my Mercury policy which covers only OEM brand NEW parts! These ** at GEICO use used parts from junkyards! When I went to pick up my car, the used door was not even flush with the side. The used mirror they put in had paint all over the mirror part. The interior trim was damaged. The molding on the door was warped! I was told by the GEICO rep that new parts would be used if a used part was tried and not working. GEICO lied! This was the second used mirror they got. My parents have GEICO. I will recommend they switch ASAP! A class action suit needs to be brought against these **!

Called in July to get insurance at the end of August. They quoted my insurance for both car and home and I decided to get their insurance. They said that they would send someone out to see the house and I assumed that it would be before the policy was in force. They took my money for a year of insurance in August and then sent their rep to see the house at the end of September. I told them exactly what I had and they cancelled the policy due to having an inground pool which I told them all about on the phone back in July. I have not received any money back. This is an extremely poor way to conduct business.

Received a letter that my rate would go up by $50.00 per month due to $3000.00 claim after 4 years of faithful payment. Rep told me that there was no other person that I could discuss this with and "that's the way it is." I wish I never filed a claim with these con artists.

I called to see if I would qualify for accident forgiveness because I received an email from them, (Geico), letting me know there could be a possibility I would be able to qualify if I had not had any accidents in 3 or 5 years. Well I had an at fault accident 2 months ago and asked if I qualified and they said no because my husband had an accident in 2014 which he had not, the neighbor hit our vehicle, and that my son's car had been rear ended last year. When I told the representative that those were not at fault accidents, she said any claim even no fault accidents for all of us on the policy disqualified me from qualifying for the accident forgiveness even if this was my first at fault accident in 5 years. Why advertise Accident Forgiveness for an at fault accident when they do not give it to you because they count the no fault accidents against you. Doesnt make any sense????

I had always respected GEICO, as they were so involved with the military when I lived in San Diego, CA. Now I am sickened, as they have shown their true colors. My son served in the US Navy and after 4 years moved to a small town in WA to go to school on his GI Bill. He was just in his '20s and was driving a small beater car to get to and from school. While at a stoplight, an insured Geico driver in a big vehicle with a wench, plowed into my son's small car, and totaled my son's car. My son, being unaware of the "big insurance company business ploys", did not go to a hospital, as he thought he would be OK at the time, because "he was young and could handle it". When I was informed, days later, I had a fit!

Once my car got picked by the tow truck, because Geico VIN # did not match my cars. This happened on a Sunday when I was out town, by the time I came back it was already Tuesday, car has been in pound for 3 days. Went to DMV, they had the correct VIN # the same one on the pink slip I have so it was not their fault, clearly GEICO when they took my application took the wrong VIN. Three days in the pound plus police fees added up to $800.00 plus I did not go to work for one day. Totals up more than $1,000.00 dollars. And now they do not want to admit their fault.

My 2002 GMC Sierra 3500 extended cab dually was stolen from my home May 31, 2017 and we filed the police report and reported it to GEICO. GEICO offered less than Kelley Blue Book for the truck as if it were in fair condition. I’m refused the offer, and hired an independent appraiser and GEICO hired their preferred paid for hire hustlers. After 5 months and 18 days they came back with an offer on the lowest end of fair Kelley Blue Book.

My windshield is broken by a rock. It's not repairable as the Safelite said. I called GEICO because my car windshield was broken so they scheduled a repair appointment with Safelite but Safelite folks said the windshield is not repairable because it's bigger than a dollar bill so I called them again for replacing the windshield but they refused to pay the full amount. The maximum amount that GEICO cover for windshield replace is around $600 while the cost of replacing my car windshield is around $2300. I'm very disappointed.

I called to see if I could change my auto draft from the 17th to the 20th. The rep let me know that it wasn't a problem at all and assured me that my account wouldn't be drafted until the 20th. It ended up coming out on the 17th and overdrew my bank account. I contacted GEICO again and the rep stated that "no notes had been entered" and they were having "trouble" locating the phone call recording.

I got hit by someone who did an illegal u turn from a parking space with no signal whatsoever on 10-6-17. It's 10-16-17 not only has GEICO not given me an answer whether my car can be fixed or not but they gave me a rental only for 5 days... I don't know where my car is. I don't know its condition and I'm without a car when I clearly am eligible for a rental... not only that but they refuse to speak with me because I have representation which to me is crazy because I never agreed to no contact with my own insurance. It's been 10 days and I have ZERO clue what's going on with my leased 2016. I'm at the point of no return with you GEICO. I am very very irritated with the lack of communication.

I Have been with GEICO since 1990. I have notice that they raise the rates every 6 months. I have never file a claim and I am 63 years old. When I asked about it they said because it cost more to fix a car now. So the price is pass on to me for other people accidents. If they get rid of those commercials they can pass the saving on to their customers. The agent said that comes out of a different budget. No wonder my rates keep going up. Just beware if you select GEICO. Expect a rate increase every 6 months. I am very pissed off at them.

I get so aggravated with ALL the STUPID commercials out. I realize we are surrounded by a lot of people doing STUPID things as in; driving, acting, dressing, wording, attitudes... But these stupid commercials doesn't teach non stupid ideas! Let's teach loving, smart, cute, creativity... STOP making all these STUPID commercials!!!

I left as a customer because they wanted to give me a higher rate without even letting me know after we agreed upon one price. And that's not neither here nor there. Today I called them because I was in a accident but it had nothing to do with me and when I called Geico I was treated like I was the one who started the accident or even better as if I was committing some type of insurance fraud. So I'm contacting a lawyer. I'll let my lawyer deal with them and I know my lawyer will... I will sue this company... This is why your company has a low rating. Today Mark was very rude to me and I hope his karma gets to him sooner than later...

GEICO didn't help me much when I totaled my car. My estimator answered the phone every 4 days, never returned my calls, and screamed at me on the phone while I tried to understand what the most amount of money I could receive was. In addition, the GEICO team paid out my settlement before I agreed on the amount. It was an extremely bad experience with people who don't know how to treat customers properly. Very disappointed.

I had never been in an accident before and did not know what to expect. GEICO resolved everything in 24 hours, got me into a rental vehicle and paid my claim. They made the entire process quick and easy and everyone was very nice. They treated me like an individual not just a case number. I've been with GEICO for 5 years and will never switch after this great service.

I contacted Geico with regard to my auto insurance premium to inform them I had closed my bank account and requested the autopay be removed. The representative insisted I leave the autopay account available and to call back with my new bank account information. I received an email shortly afterwards with a cancellation notice and an additional charge of $20 because they chose to submit the autopay to a CLOSED bank account. I called Geico again and told them I was not willing to pay the $20 fee because I did not authorize them to withdraw the premium but instead advised them the account was closed. The representative stated he could not waive the fee because he was unable to find any record of me calling before.

My mom’s car was parked in front of our house. My neighbor hit it. His insurance is GEICO. I called them, they insisted we take the car to Joe Hudson Collision which is a preferred provider. They said they guarantee the work. We wanted to take it to Ford. The call was recorded, they insisted we take it there. They honored their work and a GEICO rep was on sight. We took car to Joe Hudson they fixed the car but damaged the undercarriage of the car on both sides. You could tell it was from being on a lift which they denied doing. They said they did not put it on a lift. They replaced the right side of undercarriage as courtesy but made us believe they were fixing both sides. Instead they just shaved the felt off that was hanging down. The car only has 8200 miles on it that day. A rock could have done it.

I had GEICO auto insurance for a few years. I got rear ended at the end of December 2015. It took them 6 weeks to fix my car. I had frame damage that they did not want to fix. I kept getting different adjusters working on my case because they say they work as a "team". It got so bad and nothing was getting done. My boyfriend had to deal with them because I believe they were a little sexist. The dealership that was even fixing my car called me and even told me it should NOT take this long and GEICO was being very difficult.

I was given an extension on my auto policy. The day before I had to make my payment, I had a flat tire on a major highway. I called GEICO for roadside assistance. They told me that they could not help me because I had not made my payment!!! I am a 63 year old woman who doesn't know much about changing a tire!! I have always relied on the roadside assistance for help. I have been a customer for years!! I made a payment arrangement and always stick to what I say I am going to do!! To make matters worse, I have another payment due on October 25th!! I have already made arrangements with them and still they are sending me alerts, emails and texts reminding me of my payment!!! I am so very disappointed with GEICO right now!! I am trying to think of a reason to keep them!!!

My husband bought a car for our son. My son has the insurance on it even though it is in my husband's name. My son had an accident and the damages were $2323. He has a $1000 deductible. Geico comes out, looks at the car and refused to total it. According to KBB the car is worth $53 yes $53. They told my son the car was worth $2400 so no it is not a total loss.

I have been with GEICO for well over 5-years. I have had up to 7 cars insured and bought the GEICO Umbrella Insurance for the past two years. I have not had a moving violation in over 20 years, and last year GEICO informed me that unless I transfer all vehicles over to GEICO they would drop my Umbrella Policy (I still had three vehicle insured with AAA). I moved the three vehicles over to GEICO as requested. On October 2, 2017, I received a letter from GEICO Diana **, the underwriter who informs me they will not renew my Umbrella after Nov 22, 2017 because of a unacceptable driving record. I had one claim on 5/22/2014, property damage only. This was well before they agreed to insure me.

Huge Price Increases for Long Time Excellent Customers with No Tickets and No Accidents. When speaking to GEICO they only provided every excuse in the book. GEICO DOES NOT CARE about its Customers whatsoever.

Had a tire blow out on me recently. It was after 9:30 p.m., and as I don't have a mobile phone, I had to rely on the kindness of others. Fortunately I had managed to drive my car to the nearest gas station and was able to get help from a customer. I then called GEICO for roadside assistance. After informing me that I wasn't covered for roadside assistance they hooked me up with a towing company that they recommended. O.K., so then I was connected with the towing company and was told it would be about an hour before they could reach me.

Me and my husband had Geico military for 10+ years without any issue until they chose to up my insurance to $900 for 1 vehicle. We moved from Utah to Texas and updated our information. Geico's response was "Oh you're in a flood zone area." We decided at that point something did not feel right and shopped around and found another company who was nearly $500 cheaper than Geico even with renters insurance and switched.

An employee had an accident and was at fault. Geico never calls you, updates you on what is going on, what the status is or anything. After multiple calls over 2 weeks finally found out that they have totaled the car. Then 6 weeks later they still have not paid the lender, so we have to continue making payments. Horrible experience.

We have been with Geico for almost 5 years, but tomorrow we will have a different auto insurance! My 2016 Cadillac was in about 3 feet of water during Hurricane Harvey. They refused to total my car! The dealership recommended it be totaled but they didn't listen. It was in the shop for 4 weeks. I got it back today and because Geico refused to replace the carpet I can't drive it due to severe allergies! My head was pounding before I even got out of the parking lot! I requested to speak with a supervisor for the last 2 weeks but of course they never call back! This company is a JOKE!

My husband's truck recently got hit by a Geico insured driver; when he called to file the claim they told him to either talk to them in English or to call back with a translator as they did not have any Spanish speakers representatives. When I called to file the claim, the rep states she can't help as my husband must call to give permission to speak to me, but if they have no Spanish speaking reps how is my husband going to give permission for them to speak to me.

I did a Geico quote online and later that week I was contacted by a representative who found all kinds of savings. One being having excellent driving experience. Need to say I was very happy with the outcome and I'm very happy to be a part of the Geico family and they welcomed me with open arms. I'm paying well under $200.00!!!

I switched to Geico for car insurance in 2012 on monthly payment plan. Then switched to semi-annual payment October 1, 2014. All premiums have been paid on a timely basis. They continue to add services charges to the account for monthly payments and send me cancellation notices every 6 months. I call them, they promise to remove the charges, then they don't.

Geico's customer hit my PARKED car while I was sleeping in bed. Geico accepted responsibility but have not taken any responsibility. Geico has not even help me look for my "missing" car after NYPD towed it. It's been 2 months since the accident and I have not gotten a single response for over 3 weeks. The customer service I received from Geico is NO SERVICE whatsoever. Are you there? This is unacceptable!!!

I hope TDI and Texas Attorney General would take actions against GEICO and punish with heavy penalties for committing fraud and deceiving customers. I am a Harvey Flood victim and GEICO did each and everything to add more pain to my disastrous moments by adding extra over 35,000 miles to one car to decrease the value of it and it has not been fixed in over 3 weeks. In another case; GEICO offered a very low settlement amount for a car and tried to defraud us by providing us a fake VIN number for a vehicle valued at lower price; altered adjuster's appraisal by adding damages that do not exist.

I am very upset with this company (GEICO). I am so upset with this company that I have been with for 19 years, not to mention I have recommended so many people to use Geico. Family and friends. Both me and my husband were using them. What happened was this. I normally pay 231.00 per month for multi-car insurance. I went online to pay my bill and noticed they wanted 470.00 for the month on September.

I requested emergency roadside assistance through the GEICO app for fuel delivery. After 20 minutes of the request still being processed, I called GEICO roadside customer service number and was told that they were unable to locate a provider. Why didn't someone call and tell me that? I was then told that I could call a wrecker and pay to have my vehicle towed and wait for reimbursement. That's if I didn't want to wait 2 hours for them to try and find someone to dispatch out to me.

My experience with GEICO for the last few months has been HORRIBLE. I am constantly told something new each time I call regarding my policy and payment plan. GEICO online services enrolled me in one large payment plan policy. I tried several times to have the representatives switch my payment plan back to monthly payments. I had to call every two weeks for about two months to make payments on my policy to keep my policy from canceling because the system expected one large payment.

If you start a policy and have to make a claim shortly after; you are treated like a criminal and your claim will take a precipitous amount of time to be settled or it won't be. It does not matter if you do not have a car to get to work, your car is unsafe, or if your car puts others in danger; you will be at the mercy of Geico until their disrespectful, unprofessional, grotesque investigators agree to file your claim.

In August of this year I decided to switch to Geico as their rates were pretty good. Saved us $400 per year figured why not. A couple of weeks later received a letter asking for proof of registrations. FAX, EMAIL, OR MAIL. I sent via email. This was done on August 16th 2017. Then today I get a letter from Geico - stating on October 6th they will be canceling our insurance due to not responding to a request. ARE YOU KIDDING ME? How STUPID are they. I called the number on the letter - conveniently no answer - saying call during business hours.

I have had two vehicle accidents with the other party insurance insured with Geico. Geico refuse to settle with the reason being that I had prior significant medical issues. Their position is. If I have any accident no matter how severe, they will resort back to I already had medical problems. The accidents that I had almost total My brand new Jeep Wrangler and cause significant damage to My pickup in the second accident. Does it make any sense that they will void any new accident due to prior ones.

This has to be one of the worst companies in business today. I started doing business with Geico February 2013. In August 2017, Geico drafted my account for the wrong amount, which caused me to incur (2) overdraft charges from my bank. I received a bill from this company, which prompted me to call. 9/1 - s/w a Geico representative and was told they doubled the draft amount because I was removed from auto draft (not only was that wrong, but that particular payment was auto-drafted). 9/5- s/w another representative and was told Geico needed to put me on a 3-way call (Geico, my bank, & myself) in order to get this cleared up. The bank rep confirmed the fees assessed and the dates. Geico then told me the request for refund would be submitted on 9/6 and I should have my money by the following Wednesday 9/12.

I had GEICO for 6 months now and I had got my tires stolen off my brand new 2017 car that also had got scratched which looks like who ever stole my tires must of rub against my car while take the tires and left a scratched at the bottom of the back passenger door. I called GEICO and made a claim and told them everything. They told me don't worry they will have a inspector come and inspect the car and give a estimate of the damages and I will just have to pay my deductible. The inspector called about a week later and gave me the estimate which only covered the tires and not the scratch. I asked him why and he told me he didn't see any scratch probably because it was dark while he was inspecting my car. I asked him why would you inspect a car in the dark.

Was at my girlfriend’s place, woke up. Walked to the Prius car and noticed damage to the back driver side bumper area. Reported this to Geico and 24 days later the only person who's contact Geico has been me. Furthermore, they are refusing to accept this claim. They are arguing this damage was already there. They will have to prove this I'm guessing as we plan on filing a LAWSUIT for Breach of Contract if Geico doesn't take control of this situation "YESTERDAY". Like others on this site, any attempt to contact claims automatically takes us to a voicemail. I'm guessing it's their attempt to sweep this case under the rug. Well, do I have news for them.

I was hit from behind by a GEICO insurance holder in late July. GEICO immediately called me to tell me that they accepted full responsibility for the accident and that no deductible would be involved in getting the car repaired. While the accident was low speed, our relatively new Tucson sustained nearly $2000 in repair costs. I went to the auto repair shop they recommended (my own insurance company also uses them).

GEICO pays out too low for my total loss car. I bought the Honda Civic 2016 for $20,400. Now, it is total loss due to flood from the hurricane Harvey, and they value the car only $15,399. I had the car only a little over a year, and it only has about 17000 miles. I'll never be with GEICO again.

My experience with Geico/Liberty Mutual homeowners insurance was awful at best. It has been well over a month since I terminated my homeowner's insurance with GEICO and I have yet to receive the refund checks that I was promised on the 2nd of August of this year. Every time I call and inquire as to the whereabouts of said check, I am told that it will arrive by the end of the week (4 times so far)or that it was mailed a week prior to the week that I am calling. I have been lied to, put off and cast aside so many times, that I feel like used car. The Homeowners policy Supervisor Shawn ** (because they refuse to give anyone that complains a last name) refused to let me talk to his supervisor and stated that if I didn't like waiting another two weeks, on top of the six weeks that I have waited so far, that I could file a complaint.

We've been a customer for 10 yrs and this case was my first accident, got hit by a truck which wasn't even by fault. I had to called several times to find out who the adjuster is. No call or follow-up. Every time I tried calling him to discuss the decisions I get a voicemail and no response whatsoever and the rental car company was calling us everyday to contact our agent to extend the reservation because the adjuster is not doing his job. VERY DISAPPOINTED! AND I CAN'T WAIT UNTIL THIS CASE IS OVER. WE ARE SWITCHING TO BETTER COMPANY THAN THIS. All the payment we did for the last 10 yrs means nothing to Geico. If you are considering to switch to Geico, THAT WILL BE A MISTAKE. My advice to you is read most of the reviews first.

I was in an accident when I was in LA for a wedding. I was a passenger in a Lyft ride. We got rear-ended by a driver in a car. I got whiplash and a concussion. I didn't immediately go to a doctor since I was headed to the Airbnb so I could change and go to the wedding which was in an hour. I wasn't visibly hurt, yet my neck was stiff. I do go to a doctor when I got back in Dallas. Liberty Health took xrays. I have a pinched neck and thoracic spine. I was told by a Geico rep to not worry since Geico would take care of it 100% since it was the other guy's fault. Now I've been told that since it was minor that they probably won't pay anything. Who is going to take care of the bill for a week of physical therapy and pain mgmt?!

If it would be a -100, I would do it. It has been my seven or eight phone call to GEICO and I have been harassed, received yells, twisted my words by their representatives. I have mentioned to them that I have been paying to Geico for more than fifteen years and I have not used their company before as I want to get from GEICO to pay my car windshield glass that was broken by a rock while I was driving. I am requiring from them a customer service who can pay for my glass which is around $1,000.00, I got on hold, then they tell me that it is okay for them to take my money by not paying me my glass because that is the way and that all insurance companies are like them. I have told them “Do your job, I am paying you for your salary too.” I ended up with anguish, so I decided to put my complaint over here. Who does GEICO think they are? Excuse me?

A GEICO customer dented the door of my brand new truck, he cursed me, then told GEICO he did not do it, but was filed with local police dept with an incident report and driver admitted to police he dented my truck. GEICO denied my claim because I had to hire an attorney to get police reports. So much for customer service, I am canceling my boat insurance with GEICO, a company you cannot trust!!

It seems as though this goes from one situation to the next with Geico adjusters. So I needed a rental vehicle. It was like pulling teeth! So, now my vehicle has been declared a total loss (salvaged vehicle) to be precise per the Customer Service Agent in Georgia. Our insurance is paid on time via automatic draft. So the understanding was that if one has an accident and has a total loss. Geico would ensure that The Customer is taken care of! That the vehicle would be replaced and all taken care of. Well, this has not occurred... Geico agents have stated when one obtains insurance that Geico will take care of everything in a timely manner. So where is the timely manner along with my vehicle replacement? 12000.000! For a vehicle is justifiable. Not 4000.00.

When the incident occurred in a parking lot, we didn't believe that we were at fault. We took pictures of the damage on the other car, but Geico claims was not interested and paid $1900 without any opportunity for us the present our evidence. Our policy premium went up 29% and our we lost our safe driving discount. We are on a fixed income, and this increase is not something we can comfortably afford. So my review is this: Don't expect Geico to stand behind you in a claim situation. It's all about the time and cost to Geico without regard to their insured's needs and financial hardship.

I filed a vandalism claim on 08/02/2017. The incident occurred after 9:30 pm on 08/01/2017. I discovered the keying of my car the following morning. I called the police department. They informed me to file a report online. After filing the report I called Geico and reported the incident. I filed a claim with Geico. I spoke to a lady and she was very nice, she apologized for me having to go through this and said that I can take my car to one of their body shops and there would be a rental car waiting there for me. I told her I would like to take my car to a body shop of my choice. She said I'd have to take my car to a Geico adjustor who would give me an estimate and check for damages. She came back on the line after putting me on hold and stated. Their check printer was down at that location, but the adjustor would mail a check out.

I called GEICO for a New Auto Policy. I have a perfect driving record, NEVER used the auto insurance I originally had but NJM for 15 years but my rate was raised $200 yearly that is why I was checking another Ins Co. I was given a quote of $530.00 for a 6 month policy. Six month policies are all they give in NJ. I asked what the remainder of the 6 months was going to cost however they would not give a dollar amount. I went into GEICO complaints on the internet and thousands of complaints were that the remainder 6 months of the yearly policy went up at least $200 to $300.

I went on their website to get a quote on adding my son to the policy we have, they added him on because they by law they have to insure any driver that lives in your house. They will not remove the person unless they move out or have insurance through another company. Needless to say I'm looking for a new insurance provider. That quote cost me an extra $700 every 6 months.

My mom was in a vehicle accident with a Geico insured driver. She called them trying to file a claim and they have no Spanish speaking representatives. They told her they were sorry but they could not help her and hung up on her. Really??? That is unacceptable in this day and age. I guess we know who your target audience is and who determines who you hire and what skill set they have. Shameful!

On Sunday Aug 13, 2017, I found out that my policy from GEICO was cancelled one month prior without any notice. I only found out when I logged in to check my policy number. I called Geico and they could not reinstate my policy that same day because their underwriting dept was closed and had to wait until Monday to complete the forms needed to start my policy again. On Monday morning I called Geico only to find out the forms that I was supposed to fill out was if I use any of my vehicle skills for business use. Of course I didn't. So they cancelled my policy without notice for such a ridiculous reason. They also claimed that they sent out letters regarding the cancelled notices but I never received it. Shouldn't they notify us by email or telephone that they cancelled the policy?

I am a good driver and don't drive many miles in a year as I usually use public transportation. AAA angered me by increasing my rates for no logical reason. I advise anyone to always question a rate hike. If you don't agree with the explanation - check out GEICO.

I was in a loss. On 8/1/18 GEICO accepted liability. They fixed my car. That part of the claim was great. But then I advised this company that I went to the doctor the same day the loss occurred. Their response to me is the Bi portion is denied due to the vehicle not having any structural damage. So I then call back on 8/16/18 and talk to a very rude supervisor named Jeff who admitted that he hadn't even looked at my medical bills.

My experience with GEICO has been such that I rarely think about changing insurance companies and then it is a very brief passing thought because I quickly remember how well the company has treated me, making me a truly loyal company. When dealing with an agent they are helpful, understanding and courteous.

This is by far the worse car insurance company I ever had. The customer service is really bad. The underwriter took more than 3 months to get back to me about questioning the final decision on the incident for my car which was not my fault, and they raised my insurance by a lot. They do not give discount if you renew their policy, instead, they keep raising the prices. Stay away from this company.

I have had GEICO for 4 yrs. My oldest child just got her license June 1, 2017. She flew to Texas to be with her dad for the summer, like she does every summer. She was returning home before school started on August 10, 2017. I haven't seen her before that. I called Geico to add her on the August payment. The rate went from $103.00 a month to $ 321.00 a month. So as a single mom I scrambled to find someone cheaper. Which I did. I canceled my policy with them. They proceeded to tell me I still owed money to them for my daughter that was in Texas with her dad? They charged me for the month even though she wasn't here. I will never ever let anyone I know think that they are good. They don't tell their customer about the hidden fees until it is too late. The customer service rep Billy ** could have helped me. But chose not to.

I cancelled my auto insurance policy with GEICO. They have taken the monthly payment out of my checking account for a policy that I no longer have with them. When I called regarding this, I get the runaround. They said they can give me a partial payment back in 14 days. "For what?" I ask? I no longer have insurance with Geico, I found someone cheaper with the same coverage. If I no longer have their services that was cancelled well before the due, why take my money and then OH DO ME A FAVOR by giving me a partial payment back. Because of this, I have now cancelled my motorcycle insurance with them as well.

Rates went up about $100 in 6 hours (YES SIX HOURS) AFTER I paid in FULL for 6 months. I bought the insurance from a licensed Geico agent over the phone (NOT online). I called and told Geico that I just bought many home owners through Geico, and was advised to talk to the auto department to get the auto discount (3%) since now I have both auto and home with Geico. THAT WAS WHEN I WAS TOLD MY RATE WENT UP ABOUT $100!!! I am looking to leave...

Customer service reps are responsive, knowledgeable, professional and helpful. Pricing is competitive and reasonable. Website needs some work. Can't access documents older than 2 policy periods. Otherwise would highly recommend.

Hi. I've been with Geico 17 yrs and despite premiums going up, etc. I have always had great service with geico until recently. On April 28th I was rear ended at a traffic light. It was red. Don't know anything about the person rear ending me, all I know he was male... After he hit me in my Mazda he ran the light and fled the scene. There were no witnesses that got his license info. He hit me hard enough to hit the mini SUV in front of me. There were 4 lovely ladies that were fine (thank God) and the damage to their car was the cheap plastic rear bumper was smashed. My Mazda however was worse, broken front bumper and damaged hood that was dislocated.