GEICO Reviews

I had a horrible experience with GEICO. The claim in my favor was never process and I was told that I WOULD HAVE TO PURSUE the plaintiffs myself. I was never fully represented although I'd paid GEICO. They should always treat others how they wish to be treated.

We have had Geico for about 10 years now. We don't often use it but when we do, they provide us with excellent service. Their job is to be there when you need them. If we need roadside, there within 30 minutes. If we have glass problem, they send someone usually next day at my home. They are very accommodating and have a very fast response time. We recently had a snow storm and my vehicle was stuck in the mud. We called them, on what was probably a very busy day for them, and they were at my house within the hour to tow the cars out of the crevice I created trying to get the car off the grass. What more could you ask of an insurance company.

Been with them for years. YEARS. Always on autopay. Didn't realize a change in card would affect auto payments - received no contact or notice of non-payment... Missed ONE PAYMENT ONLY... And received a notice of cancellation. Scum of the earth. If that's how they treat loyal customers... I am looking for other providers online today.

Geico is a low-cost insurance company. Easy to use policy as well. Okay cs and friendly people. Overall gets the job done though they don’t have one on one assistance.

In June of 2016 I was backing out of a parking space at my bank. Another driver rear ended me in the right rear corner of my 2010 Ford Lariat. No damage was done to my truck but the car that hit me had a small hole in the grill. In Texas the law will not write up or come to an accident on private parking lots. The Lady called Geico before I had a chance and Lied about the accident. She said I backed into her. They believed her instead of me the policyholder. Since then they have raised my premium twice a total of $30.00 thirty each time. I have had no tickets. Premium is always paid on time. This seems very unfair. They put this on the insurance information hotline for all insurance companies to see, because of this I cannot get a lower rate at any other company. I was 68 when this happened. I will turn 70 the 22nd of June. I have driven for 54 years but that means nothing to them. They just want to screw me and steal all the money they can.

They sold me policy and I paid in full. I then cancel my policy with another company, printed insurance cards and thought I was done. However, two days later GEICO notified me of 40% premium increase... because they can. I would expect this book-case Bait-and-Switch tactics from used car lot. But here is the company that supposed to care for their reputation just rips me off. Unethical and can't be trusted.

This without a doubt the worst insurance company I have ever come across. We have been customers of theirs for 10 years. While sitting stopped at a red light behind about 10 other cars a SUV came flying up and hit us. I looked in the rearview mirror and saw just before he hit. He was on his cell phone. Once I checked on my wife I went to check on the driver that hit us to see if he was okay. He said he was sorry. I then asked what happened. He said, "I don't know. I am sorry." A truck pulled from behind him and drove by slowly. I said, "Were you hit from behind?" He said, "I don't know." Then he suddenly said, "Oh yeah. That must have been it." I called the police. Then went to the back of his car. There was no damage to the back of his car at all. Yet the front of his car and back of ours had considerable damage. When the police officer came the man told him he must have been hit.

I had to go through a Geico claim after my glass got cracked due to a stone off the highway. It was for a BMW 2016. They mentioned to me too that it's an easy process. Just let us know who we are getting it repaired by and that they will cut us a check once the repair was done. I had to take it to the BMW dealership since that was a specialized windshield that BMW repairs. Upon receiving the repair bill $1600 I submitted it to Geico and Geico only cuts a check for $1100. I was livid when I saw this as this would mean that I have to come up with 500 + the deductible of 100 to pay these crooks.

For a single-driver policy, it's pretty much the cheapest you can get. I pay about $50 a month for full coverage on a 06 Toyota Corolla. Although I'm not terribly upset with Geico, they really upset me when it came to my accident. My coverage allots a Rental Reimbursement of $30/day up to $900. However, my claims person said they could only get me a rental for 5 to 10 days. It was like pulling teeth extending the rental. They ended up only giving me 9 days (or 7 if you don't include the first day and the day I dropped it off).

Two of my vehicles suffered identical hail damage covered under a GEICO policy. Due to the status of working away from home by myself, I requested an adjuster to come out to my apartment to view both vehicles. Nevertheless, Geico set up at Caliber Collision in College Station, Texas to adjust vehicles by appointment. First vehicle appointment scheduled for thirty minutes lasted beyond an hour and a half in which I lost time from work due to the Geico's emailed address for Caliber Collision and Google maps location. The second vehicle appointment, I scheduled for Saturday on my day off work. Both processes involved filling out paperwork including a form from the business of Caliber Collision in regards to an individual's desire to have their vehicle repaired there or not.

I have peace of mind with GEICO. Filed a claim for a rental car... Fast and easy. A tree went through the windshield during a storm. Geico handled everything with Enterprise. And my rate has never gone up in 5 years. My renewals are automatic and I barely notice when I roll into a new year. I'm considering moving my homeowners policy to Geico... They've offered a decent multi-policy discount. I have no reason to even shop for better service. Very satisfied.

I have dealt with GEICO for many years and I am very satisfied with their performance. Since I began dealing with GEICO they have always dealt efficiently with my account and consistent provided the lowest price for identical coverage.

I checked around many companies on prices. Gieco is definitely the least expensive and offered more for my money. They solve every issue politely, quickly, and hassle-free. They also have an app which is very convenient and I love the roadside service, it's included. I have windshield replacement as well.

I had Geico for a year and everything SEEMED fine. Recently I added a third car to the policy. The rep took out my second car from the policy without my authorization. When I found out, I called to ask why my 2nd car was taken out of the policy this month. The Geico rep added the car back on the policy (for 12 minutes my second car had coverage) but then said I would be charged $600 next month since they backdated my coverage charge but did not waive the coverage charge due to their error. The rep denied the error that my second vehicle was ever taken out of the insurance.

Geico is cheap and easy to set up and make changes. They are awesome. Can manage everything through their app to work with and very friendly. Also, they are very flexible with payments. All in all, Geico is great. I would recommend everything about them.

When I called Geico for a quote, they told me it as 640ish/year for me and my son. They tried using the 'quick sale' technique, saying "can I sign you up now, can I sign you up now?" I told them I wanted to compare them to my current policy line by line... after adding the items that did not match up, they quoted 658/yr. I kept asking: "this is for a WHOLE YEAR?" I asked more than one time... at least 3, and I was assured it was for a whole year. COME TO FIND OUT AFTER SIGNING UP, THAT IT'S 658 FOR 6 MONTHS. SO they LIE!

The experience I had for purchasing the insurance was quite easy. All I did was go to purchase a new car. I called Geico from there and they signed me up right away. They have an office nearby where I live so it is very convenient to visit them personally. They're not hard to afford either and have pretty good coverage. They dont take as long to get to you as some insurance companies do either which makes them reliable. I like Geico because they covered up to 500 dollars in damage for hitting a pole even though it was my fault. Also, they're always reachable by phone.

When I started my insurance policy I was quoted a price and at that time they were the cheapest. I started my policy with my down payment. Within the first month they sent me an email stating that there was a mistake in the amount that I was to pay but being it was almost double that they wouldn't be taking a automatic payment that month. The month after that my insurance was canceled. They sent me a notice stating my automatic payment for the month before had been returned and that I needed to pay in full. I received another bill a week later that said I needed to pay two months and a new deposit to restart my policy.

I have GEICO auto insurance and I was able to purchase it at the dealership while finalizing purchase details for my car. I like that GEICO's costs are low and that its app makes contact with GEICO employees and services simple. I like how easy it is to change aspects of my coverage from the app. Though I would like it if GEICO's car insurance prices were even lower. I also wish it were easier to compare auto insurance prices between insurance providers. I wish differences in prices were explained and that there were more discounts available.

I have Geico insurance and I am very satisfied with my insurance company. We considered several companies for our insurance. Originally we had American Family insurance, but it was too expensive. With Geico, my sister and I share a policy. I have liability insurance on my 2004 Honda Accord and my sister has full coverage on her new Ford pickup truck. She also has homeowners insurance. The cost of coverage is very reasonable since my sister requires full coverage auto insurance as well as homeowners insurance. All I had to do to get covered was to go online, answer questions and pay my premium. My sister prints out my card and brings it to me. Once, my sister did file a claim because a sign hit her truck and they settled her claim immediately. It is a great company.

Twenty one years ago, Mercury raised my rate by 101.00 so I shopped around and called Geico. Oh my God, the discounts were great... so we signed up with them! They have better rates than Mercury Insurance, they take better care of my family, and we have mechanical breakdown on our cars that other people don't offer. Purchasing an auto insurance was so easy. They asked me about all the cars we had and what do we do for a living. However, I want a lower deductible than 500, but they don't offer it! It would help our coverage more than what we have. I would rather have to come up with 250.00 for a door dent than 500.00!

We (husband and I) had Geico for a long time. Years. Never had an issue. Until we got another car and that’s when all the problems started. First they took out an automatic payment last month from a different account and didn’t have the funds and had to pay an overdraft fee from them and the bank. Fine. Partly our fault but an inconvenience. Then I get a statement from them saying I had to pay a full amount of $2,445 in 2 weeks! Like who has that money? I called customer service and they said I was on a one pay plan. Um if that was the case then why was money automatically taken out last month??? No help. They proceed to talk to me in insurance person terms that make no sense to try to justify why I had to pay the full amount.

I love Geico because everything is accessible through the app which easy to download, use and pay. All the information is saved and displayed in an easy to read manner which allows you to checkout faster. The price is also broken down. And there is reminder text when it is due. I also love how fast and convenient it is to pull my insurance card. However, they should have cheap rates for using online service and accident forgiveness. Also make sign in with finger would be easier.

I am very honest & accountable for my personal behavior. My profession is psychiatric therapy & I strive to teach people to be accountable and good role models. I was married for 20 years & learned my husband was having affairs; got divorce-he appealed & I also won that. My ex Still has not paid me for joint assets ($200,000+) after multiple hearing in Family Court & him being found in Contempt, each & every time. Lost our home to foreclosure approximately 3 years, so I am certain my credit is less than stellar. Around that time, I was also late on my payments to AARP Auto Insurance Hartford, who did not renew me. I understood & moved to Geico.

I had an accident last Aug 2017. I was deemed not at fault, initially. After much review, Geico informed me I was 20% at fault, and the other party was 80%. I was told by my insurance adjuster that I should not be alarmed as my rates won't go up nor will the accident be considered my fault. Fast forward to May 2018 when my insurance is up for renewal. I get an email stating my insurance rates go up. I called Geico, and I get the same run around BS excuse as other reviews on here have stated - "increase in taxes in the state, account for everything... blah blah blah" I honestly think it's their protocol to say when a customer ask their rates going up.

I have Geico and so far it has been really good and very affordable. They are a really good company and they have done their job pretty good. I will definitely be sticking with them for a while for insurance. I just wish for better roadside service. I had an issue not long ago and I pay for roadside assistance but was never able to get help.

We have had Geico for over 20 years and we've never have had a dispute. I like that they don't raise rates for no reason like other insurance do. They are also great with customer service and they are readily available when needed for a claim. Humans answer than phones so there is no hassle of talking to computers. Adding new cars onto your policy is easy & changing coverage is hassle free too. Every time we add a new vehicle or change coverage, all we have to do is call and it's taken care of over the phone. When you are satisfied with your insurance company, there really is no reason to change anything.

I've been insured with Geico for over 15 years now, in 2 different states, and have always been very satisfied. The customer service representatives were extremely helpful in helping me pick the right coverage for me, especially when I changed states. They explained to me the differences/changes that would take place and made sure I was ok with them before just transferring my policy. They have amazing customer service! They have many different discounts to offer including an ongoing safe driver discount. Their website is very user friendly as well as the app. Also happy with the ability to choose from a few different payment options.

Geico's rates are high but much better than the rest of insurance companies out there. Most customer service reps are not fully understandable of their customers' issues nor what the company can do for them but Geico's are quick to respond, listen to customers, knowledgeable, courteous and willing to assist. Flexible when it comes to premium payments and several options there too.

Geico does great and services me well. However, I think cost is high compared to others but often you have to pay more for great services. Usually claims are quickly dealt with and they have multiple repair stations around. Their reps are always available with info and answers to my questions.

Geico has handled the auto insurance for all three of our vehicles for over 7 years now. The rates are wallet friendly; I really like being able to auto pay my bills which are paid monthly - another great feature when on a budget! When I bought a new car, I was able to get the insurance before I left the dealership with one easy phone call. New insurance ID cards are easily printed at home or downloaded on my phone. Any time I've had a question I've been able to speak with a representative right away. My daughter had her accident on a Saturday night and we had a new car the following Thursday. The claims process went smoothly and quickly. I'm a very happy Geico customer!

I have been with Geico for 20 years and it has been as pleasant a experience as possible. Competitive pricing as well. Good communication processes in place that allow for quick resolves. The initial call after a fender bender was quick and efficient and as painless as possible.

Geico has roadside assistance that is very helpful for me because I am a caregiver and a single mom. This company is a good price for myself and for what I want my policy to be. They do a good job with their technical support and at responding to an emergency in a timely manner. They give good discounts when you bundle your policy like with home and auto or even another car. However, they're unfair about the tow bill reimbursement. I didn't get a full refund. I wish they would keep their standards high for the customers and make sure to give the customer a full refund like they say they are going to instead of screwing people out of money. They also need to do more training with their employees about setting a standard for the customers they handle every day. Lastly, I would like more benefits. Still, my experience overall has been good. I am happy my policy is the same amount every month and not a irregular amount every month.

All they do is take my money. I pay more because I am divorced. When I got divorced, I tried to set up a new username & password and was told that I had to keep the one I had since I was already listed on policy. Took forever to even get a new policy #. No discounts even though I have never filed a claim with them. I pay over $100 a month for one car. Car hit me in the parking lot. Just called to report it and rep tried to tell me it was my fault. Didn't even get all the info. No concern. Worst customer service ever.

In deciding to drive for Lyft, I was concerned about how much more my vehicle insurance would be. Geico, who I had for my personal insurance, gave me a quote for the “commercial insurance” and I decided to keep them. When I paid them the first payment over the phone, he advised me that my vehicle would need an inspection by them. Not once did he say there would be an additional $56 charge after the inspection. I made it clear to him that I needed full coverage on the vehicle right away since I just bought the vehicle 3 months earlier.

I have been with GEICO for 5 years. Always pay ahead on time the full 6 months. Safe driver for 5 years and clean record. There hasn't been a time when they keep my rate steady. Every renewal comes with a $250, $150, $78 increment for NO reason! Every time I call to have a reasonable explanation for why to jump my rates that high they give me the same robotic response: - Taxes in your state have gone up (BS), medical claims have gone up (BS), too many accidents in your state (BS). Really??? WHY would I be responsible for other people's recklessness?

Liberty Mutual was overpriced and didn't seem as friendly or helpful. Switched to Geico and I like them now. They are way easy to use, always ready to help and answer their phone quickly. I was in a wreck and didn't have to do much. Called once and they took care of everything else.

The very best service I have received since I have been driving 1970. There was an accident and they were right on it the very next day. Very good company. Will pick them in the future.

GEICO has really been a good company and easy to deal with from the getting a quote to establishing an account to paying your bill. I love the payment options for and ease of mobile app. The rates and discounts and accident forgiveness is awesome too!

I received an email from GEICO outlining my auto insurance payments for the next seven months. My auto insurance is up for renewal next month. The monthly payment has increased by about $75.00. This is about a 25% increase. Nothing has changed (no tickets, no accidents, no additions, no removals etc.). I called GEICO to clarify the increase, a representative said the increase was an overall insurance rate increase. I called another company and their rates are lower. My advice, call your auto insurance company one month before the renewal date, find out if there are any changes to your policy. Do not allow the insurance company to automatically renew your policy. Question any increase before renewing.

My GEICO claim experience was fast and easy. However, rate increased 100% after first claim. The premium increases compared with the risk. Technology is great but it costs too much. So I would pass on them unless it is your only option. I was able to compare different insurers and find lower premiums with better coverage. They make adjustments to your policy and send vague emails about it. Would like clarity and regulations like the mortgage application process.

Great, simple, affordable and easy to use. The app makes my info accessible. Having the app is really key. I go through grocery and have been largely happy with the service. My premium is charged once every six months and it's auto-debited, which makes it super convenient. I would be very unhappy if I had to think about paying my car insurance every month.

I switched to Geico about 2 years ago. The price was better than the insurance company that had been raising my rates even though I had no claims. Any time I've had questions, needed to make changes to coverage or payments, add or remove a vehicle, they have been awesome, fast and helpful.

I have been with Geico for over seven years now. And it has been a tough few years. My husband has gotten into a car accident and have I. I was terrified thinking they would drop us but they didn’t and only raised our punt by a few dollars. I am happy to still be Geico! I love Geico. They are awesome, caring and understanding. They work hard to process your claim.

Lost car during Harvey in my driveway on a hill that never floods. GEICO paid off vehicle and had enough left for a down payment for another. They are good with 1 exception - rates continue to climb every 6 months claims or not... I don't have tickets or other stuff and above 50 yet it keeps going up which not right.

This is not my ins. co. But we were hit by a Geico policyholder. A Geico repair company kept our car for a month but did not finish the needed repairs. They were uncooperative about covering all the charges for the rental car we were forced to use. They have owed us over $500 for the remaining repairs which they agreed to cover since Feb. promising "you should have the check by next week." That is still the story we are getting. We are elderly. They ruined our month's vacation in Jan. causing great anxiety about whether or not we would have our car by the time we had to leave Fla. Dealing with Geico has been one of the most unpleasant experiences since retirement.

Good company and I had very good experience with Geico. Never had a problem with them. I like going online and looking at my policy. Very handy website.

I shopped my insurance 7 years ago on three cars and Geico was the best rate for the same policy. Saved so much money for the same policy over State Farm. I had 2 claims in that time and had a check the same day they looked at the damage. My policy has only gone up slightly in that time frame. However they are not competitive enough for motorcycle or boat.

I use Geico for my Auto Insurance and what I like most about it is they have very helpful customer service and very nice agents who answer questions fully. I am very pleased with my experience with them. I had never purchased auto insurance before and they made sure I knew everything I needed to know about my coverage. They also have great rates and great coverage. But I would improve the automated system when you call to pay your bill over the phone. It is very hard for the system to understand what I am saying. It takes about 10 minutes to get to the place I need because the system doesn't understand me.

I have been with Geico for over 10 years. I have always been able to get my questions answered on first call. I have always received great customer service and for the most part my rates have been quite good. They have been more than fair for any claim that I have had to file. I was rear ended and my car was totaled. I turned down their first offer and ended up getting more than the car's value.

I was hit by a drunk driver. Their quick action was vital & they really support you! You ask, they answer right away. They have been helping me, paying all the bills & giving me moral support that companies normally wouldn't do.

I received a cheaper price for my car insurance from Geico than my current provider. Paid in full the 6 month amount. Then about 3 weeks later received a bill for additional funds for the 6 months. Over the phone they informed me that after further review they could not give me that rate and that the change was retroactive. I cancelled my policy and am going back to my current Insurance Company. I think I was duped with the bait and switch routine. Be careful with these people. They were also rude when I tried to complain.

I was in a hit and run accident. From the first day I treated like I was a criminal. I had to contact the Texas Department of Insurance to make them handle the liability issue in a timely manner. I adjuster came out and spent less than 8 minutes reviewing the damages (the neighborhood watch seniors gave me that intel.) on my and refused to meet with me at the car so he did not see any of the warning code lights or drive the car. I selected RMS to repair my car after reading positive reviews on Google. My car was towed to the auto shop and I was told that I would be contacted the next day. 3 days passed with no contact. I went to the shop and was not greeted and had to go around to all of the desks and introduce myself and ask where my car was. I would have moved it but Geico refused claiming I picked the shop and it had to stay.

We use Geico, and love the service we receive and the low prices! Every time we call we are approached with kindness and speedy service to make sure we get everything we need! Purchasing my auto insurance was quick and painless. We found a great policy that works well for us! We will continue to use this company as long as it is up and going, my wish is for everyone to find such a great service as we have found.

Geico is definitely a great company and the roadside assistance is wonderful! INCREDIBLE! What a great value, unlike some auto clubs that limit you to a certain number of service calls and charge you a large fee to begin with. Invaluable peace of mind, especially when you drive an older vehicle! Also, claims are quickly processed, very efficient and professional. Miss the Geico Cavemen, though. They were hilarious...

I switch from State Farm and saving was huge. Getting a policy online was easy and quick. Can view my policy online and make changes easily. Paying online with auto deduction is awesome. Customer service is excellent and answered all my questions.

I am very happy having Geico for my insurance. I have filed one claim and had occasion to have them give me tow companies to call even though I did not have roadside assistance. Anyone I have spoken with via phone has been helpful but their app is the best. I switched to Geico when I found I could save over $200 per month over Farmer's Insurance. My former agent told me he did the best he could and still charged more than $350 per month. One other plus, Geico has never tried to upsell me on anything. We filed a claim for glass after a car was vandalized. They handled everything from start to finish and we didn't have to do anything. It was a great experience. With a young driver in the policy, the price is great, billing is easy and I am very satisfied.

Geico backing off their 2013 agreement to never raise my rate. They failed to total my MiniCooper and put $9500 in repairs into the engine and body. I was going to get an attorney. A Geico supervisor spoke to me as I was livid because insult to injury they raised my rate right after the accident. She asked if having my rate remain the same and never changing as long as I remained a client...would that appease me? Stupidly I accepted. I had to sell my car about 1.5 years later as it was having all kinds of trouble. Now, statute of limitations is up. When 3 years was up, they started raising my rate. I have not had an accident and have not been ticketed. I am livid. My bill has gone up again for the third time. I have called before and got zero response. Called today, and they said they would note it.

I've been with this company for at least 10 years! They are very customer service friendly and they offer great deals. On occasion I will look for a company that offers better and every time I can find no good reason to leave Geico. I'm completely satisfied with them and have no reason to give them anything less.

Geico raises the price of their policy too often. I'm disappointed. According to them it is because of repairs went up. I had no claims. My insurance should not go up. The value of my vehicle went down, I have no violations. That is just not right no matter how they explain it. Then they want me to take a defensive driving course to get another discount but I have to pay for it.

Low cost insurance for 3 drivers and we 3 cars. 2 drivers are young male drivers for a surprisingly low rate. I have not found an insurance plan that can match Geico's rates for 3 drivers and 3 vehicles any places else. I have tried several quotes and no one can beat their prices. I also have auto pay and it covers 3 driver. The policy continues on monthly payments and doesn't restart with a new lump sum down payment as many plans do which makes it easy. There is also an option to pay off early if you choose. They also make it easy to change the payment date in the event of financial difficulty. But should improve state minimum liability. I have had 2 accidents on my policy in the past 4 years and the increase has not been substantial. It remains at under $40 per driver per month without a high down payment.

Geico has been an amazing insurance company. From the beginning they have helped me when I lost coverage through my previous insurer and don’t know it till they sent me a refund check by mail. I filed two claims for hail damage in 2017 and one no fault auto accident and they haven’t raised my rates or tried to drop me. When I do file a claim they give me a check right then or they will send it to body shop of choice. No matter what time I call or need assistance they are there. They are friendly and helpful. They have good rates and a very user friendly mobile app. With the app you can file a claim, schedule an estimate, pay your bill, request roadside, bundle renters insurance, and too many other things to name. Easy, fast, and better than any other insurance company I have ever dealt with. I love this insurance company.

When I filed a claim with GEICO the process was simple and was helped in every step of the way. They were very attentive and all my questions were answered.

My experience has been very good overall with Geico. In every contact I have made with Geico the representative was polite and did not waste any time in satisfying my concern. I have two different policies with Geico, one for my auto coverage and another for motorcycle coverage. The motorcycle fell from the rear of a transport truck suffering in excess of $15k in damages. I contacted Geico and explained the situation. The very next day an adjuster called to schedule an appointment to view the damage. The adjuster was on time for the appointment, was polite and recommended a repair shop in my area. I later discover some additional damage. Contacted the adjuster and within 48 had a check in my hand.

My experience with Geico was extraordinary. I had an accident where my windshield was broken and they set me up in an appointment to replace my windshield. The day before my appointment for my windshield ice chunk fell off my roof and smashed my roofing so while my car was being fixed for my windshield I called and asked what to do about the big dent in my roof. They had no problem with that. Told me that the insurance adjuster would come out and look at it but he was very busy and might not make it until the next day. After my appointment with my windshield I went home and he had called me. The insurance adjuster told me he would be there in five minutes if that was OK with me. He went there, looked at it, did what he had to do then he handed me a check right away. I have never thought any insurance company would be able to.

Wife works for the company, and they give a small discount on auto insurance but no discount on homeowners. I’m sure I could switch to State Farm and save money but because my wife works there we stay with Geico. The company as a whole is fantastic to work for, my wife loves working there, just wish they would give a bigger discount to employees and wish they would give discounts for homeowners.

Geico makes it easy pay bills, combination insurance bundles, competitive pricing. Always friendly & helpful customer service & their roadside service is 5 star on response time and service. I was surprised and impressed how quickly they got both my rental car & mine in repair shop after severe hail storm. Kept me informed throughout process as well. Overall, they are extremely better than my experiences with Progressive, State Farm, All State & Farmers.

I got my auto insurance online. The application was quick and easy to fill out. And the whole process from start to finish took less than 10 minutes. Overall, the reason I chose this insurance company was for the low rates. Which by the way is the lowest I could find online.

Purchasing Geico was very simple. I looked for quotes and did it all online. But I wish they would take at claim faults off of your history. I would like to lower my premium even more too. I don't see this option on their site to apply for, as easily as I see adding new options. I am actually in the process of searching for a cheaper company because I have seen much cheaper rates elsewhere. But I liked the ease of use and the lower premium. I can access everything from my mobile app, or the website. I can view my ID from either source. After six months it automatically renews. It seems that it's also easy to cancel if I would like, or to add insurance.

When I filed a claim everything went very smoothly from start to finish. We were never left wondering what the next step was. Geico has a specialist assigned to each phase of the filing process. Unfortunately we had an incident twice! Nevertheless, both were handled promptly and professionally. I have to point out that we pay for the top of the line coverage with Geico. I can’t contest that our satisfaction rate would be identical to someone who has the basic car insurance coverage with them. That being said though; after nine years, we still love Geico!

Have been with this company now for over 15 years and for the price and service they have never let me down. The real scope is I changed from Geico to another company which was American Family. They said they could save me over $800.00 a year from what I was paying now. It was going to cost me more than what I was paying before so you know what I'm back. That's right back to Geico. Will not make that mistake again.

Insurance is a must have. I don't care how many drive without it and save a ton of money by doing so, I will continue to give them my money. Compared to the other companies that send me emails claiming to be the lowest, no one comes close to Geico. They give me max discounts and believe me I feel I should be paying less but it is what it is. They have done me well for over a dozen years.

100% satisfied with my auto insurance policy after almost 3 years. Rates were the lowest. Easy to manage online. Every time I have contacted them, the question is answered quickly and correctly the first time. Involved in a very minor accident. Contacted Geico and they handled the claim for the other vehicle. Never heard from them again and no increase in the rate. However, can't say the same for the homeowner's policy. I canceled it after a year. Rates went up significantly and no claims were filed. Found a policy with another company with better coverage at a cost lower than the first year with Geico.

I contacted Geico on May 15/16 with regard to obtaining a QUOTE to add my daughter to my insurance policy. She is 15, has no learner's permit, or license and I just wanted to get an idea as to the cost. Much to my surprise, within a few hours I received an email stating that they had added her to my policy, without my consent. Again, she cannot drive and does not even have a permit. When I emailed them, no response was received so I called and asked to speak with a supervisor (Anthony, id # **) who said that "it's their policy to add anyone between 15-18 automatically."

Never a problem contacting customer service. Always friendly, courteous and excellent service. I don't feel like my policy is in jeopardy when I file a claim. Had an accident caused from another insurance company's client. Nothing but problems from day one. Horrible service fight for everything. So glad that it's not my company. Saw the difference first hand. Will always stay GEICO as long as their service remains the same.

Why would this insurance company give you a rate after checking your credit file? What good does this do but them discriminating your credit rating and driving which are way two different things completely and your credit has nothing to do with how you drive or you been a great driver with 0 accidents in 35 yrs. They drop you later.

The process of filing my claim went smoothly. I simply called them with details of the accident and provided the information they needed and that was it! The customer service rep was professional, cheerful, eager to help, spoke slowly and clearly in perfect English and reviewed details with me before ending the call. He offered his name and phone extension in case I forgot something. He called back the same day with an update. I was expecting a long wait on hold, or a rep with verbal dictation in English, being put on hold or transferred to 5 other people then getting disconnected. None of that happened. The rep immediately stated his concern for anyone who may have been injured and was calm and attentive to my anxiety. It went as good as it should be.

I have Geico, switched from Progressive for auto insurance. Geico had expanded coverage for an affordable price. There were cheaper options out there, but with scanty coverage. I got a quote right online through their website. It was quick and easy. I liked that no one called my house after I got a quote. I always feel harassed when companies do that. I compared my current coverage to the offered coverage so it would be comparable. But I can't combine my auto and renter policies, since Geico's renter's insurance is expensive. It was cheaper to keep my rental plan with Progressive, so now I have separate policies. I'd rather combine them.

We have been with Geico for quite some time now and we have been very satisfied with them. Their customer service is excellent and their rates are competitive.

GEICO does not sit in a storefront and I'm comfortable with that. I used to have Allstate Auto and still have their homeowners. They're all into getting the premiums and not too interested in questions about your policy. Filing a claim with them is not difficult. But the follow-up is a little hectic. The claims office tries but sometimes it is difficult to get through the process. The claims agents take calls and make notes on existing claims, and start new claims too. It's sometimes difficult to get through and you either have to leave a voice message or call back. Other than that it's fairly painless.

I was hit by a Geico insured driver. Took my Audi to a certified Audi repair center and Geico is trying to stiff me on my repairs by purchasing used parts. The repair center can't use used parts. Geico wants me to pay the difference for their repairs. This is ridiculous. I'm sorely hot, I was not expecting to have to pay for my ** car. I expected exactly what I had. Calling my insurance company for them to take care of the repairs and charge back to Geico.

I've been with Geico for 5+ years. I got into my first car accident July 2017 at-fault. And then another car accident in November 2017 whereas both drivers were at fault. Both accidents resulted with minor scratches on vehicles. Geico forgave the first accident due to my 5 year driving history however my insurance premium doubled because of the second accident (which the payout was more than the first accident!?). Forward 6 months later, I receive a "consent to rate" form to increase again. My insurance premium for 6 months is going from $395 to $1292. Per a supervisor at Geico, the underwriting team decided to give me a new contract.

I found GEICO on the internet and they gave me a call. I purchased immediately over the phone and it was reasonably priced and they provided great customer service. However, they need to have a grace period to pay. My bank account was hacked and had to fix before I could make payment. They cancelled me and so I'm trying to get reinstated now.

Couple of years ago, I submitted a claim. Their response time is very good. It was handled quickly and efficiently. I have been with the co. for 16 years.

Both parties were Geico policyholders so it was very easy and the other party was at fault. My experience was as good as I could expect. The rental car company and the repair shop were fantastic in product and customer service. However, the adjuster was a bit inexperienced and made up reasons for her inattentiveness.

GEICO's system integrity is poor and their rates aren't as competitive as they market them to be. If you are not an "advance user" when utilizing a computer, do not establish or update coverage through GEICO online. Next, their customer service representatives in conjunction with their own server/system is not very reassuring. Either, or both may be the case. Their system may be outdated and their representatives are not equally trained in updating, modifying or getting a higher authority's opinion or ability to escalate and take additional action on the customer's behalf.

Geico is a pretty good insurance company and gives the best service for your dollars. They offer a more reasonable premium than other insurance companies. A rock hit my windshield on the freeway and it cracked so I called in the claim. Everything went pretty quick, they sent a window repair company to my job and replaced the windshield while I worked. Although the windshield didn't look exactly like the original, it is still working fine.

I accidentally rear ended someone, not a scratch on their car but mine was totaled. I was paid out for my car quickly and raised my premium of course but it was nothing compared to what I expected. All in all, they're a great company so far. I would highly recommend Geico to anyone looking to insure their car. They're fast, affordable and genuinely seemed to care about my well being and handled everything for me. Not many insurance companies take the extra time to ask you if you're ok, and even when I made a mistake, they didn't punish me too harshly.

We are retired. We do not drive to work. We use the car for errand. However, after 20 years with the company, I switch. They kept increasing my policy to a point where I couldn't afford it. I ask for review, and they would come down on the price. I went to another insurance company and I saved over $300 on the first 6 months. GEICO does not reduce rates when you are retiree. They kept increasing my policy until I pulled the plug on them. After 20 years that never put a claim they should have given me a break. No nothing it was awful.

The past 2 renewals my premium has gone up! I went in to change my coverage! Get less coverage for more money!!! I changed some things I was paying for to decrease my monthly payments and they say, well get back with you! No emails, no calls, no warnings. The renewal date comes up and I get charged the previous rate!! 20 dollars over the quote I'm asking about. I go in and there's documents waiting for me to sign about the new policy! No email? No warning "HEY... come sign this so you can pay the new policy price!!"

My first Geico commercial auto claim was beyond disappointing and frustrating. Geico refused to lift a finger and pay to get my car moved so I had to stick with the shop I originally had it towed to. My accident happened on Friday afternoon and I reported the accident to Geico on Saturday morning. My adjuster didn't bother to prioritize me as a customer and inspected it the following Wednesday. My shop also submitted 2 following supplements and each time it took 2 additional days for a Geico adjuster to address. Coupled with my shop's delays, this company is equally to blame for the 4 week delay it took to get my car back!

I've been enrolled on Geico Insurance for more than 15 years. I have never failed my payments on time. They started to increase my policy since 5 or six year ago because according to them, there was a lot of fraud in South Florida. After that, they are continued increasing my policy almost every year, without a real reason, sometimes because they made a police review for all clients, sometimes because other reasons. Last year, I had an accident (It was not my fault.). I was transported to the hospital and was in emergency room around 4 or 5 hours only. The hospital bill was around $4000, and I had to pay a deductible of $1000.00. They increased my police (six month payments) around $600.00 at that time and I had to reduce my coverage, on my cars and discontinued my insurance for my truck.

Geico's representatives were professional, knowledgeable and very courteous. My car was totaled and they were very quick in servicing my needs. The process was very simple, thorough, and the resolution was timely.

By a substantial amount, Geico provided the least expensive policy. I found out that they also offer first accident forgiveness with my policy; that's a nice feature, should I ever need it. Every year, I check out a few other insurance companies to make sure that I'm still getting the best bang for my buck, and Geico always comes out on top. It wasn't always that way; different insurance companies seem to offer better discounts for different situations. As it happens, I'm 58 years old (and I have an unblemished driving record) and Geico appears to favor drivers over 55, as I have been with them for three years. Maybe that will change when I turn 62, but as long as they can beat the competition, I'm sticking with them.

Their representatives are awesome and they are great at working with you. We use to get great rates from them, but our coverage for a simple liability plan are sky high now.

I have been with GEICO for about 30 years. I have mechanical breakdown insurance with them on a 17 year SUV and they have paid for many repairs which is the main reason why I stay. I have driven my car to the local claims center and also had the car towed to the dealership and notified Geico. They sent an adjuster out within a day. They are efficient and effective. But the premium goes up every billing period even if there are no claims. They are no longer competitive and I'm thinking of leaving them.

I just had switched over to Geico when I had my wreck and they were awesome. No delay in getting my vehicle fixed and they were on top of everything. It was a good experience and I did gave money switching over but I do not like how my credit score weighs so heavily in my monthly premium.

I cancel my car insurance with Geico and followed their directions. My account was debited for a policy that was canceled timely via their “text” communication, they said they still show the policy still active. I sent them a copy of the text communication and all they could say, was they are sorry for the frustration... really!! STAY AWAY FROM THIS COMPANY!! I GIVE THEM A BIG FAT (F)!!!

I had a minor accident last year. I fell out from my car because I was wearing a cast. I had a fracture on my left leg. I scratched my car and I was sent to the emergency room to get check out. No fractures. Then Geico sent a lovely letter to him saying because I was in accident my policy would terminated if he wanted to cancel my car insurance to save money. According with the state of CA blah, blah. I felt like I was criminal. Horrible letter. He called Geico and Candelan said, "Yes. You can cancel your wife’s policy and kept going with us." I think was the agent’s name. Candelan. Seriously? My husband was mad. It’s like saying, "Go ahead. Divorce your wife." I have a clean driving record for 23 years. I had a minor accident and I got addressed like a criminal. Geico could said, "Your insurance would go up for the accident." Very rude company. We are right now shopping around for others car insurance.

Been with GEICO for 30 years. Always responsive to my questions or any claim that was placed. I temporarily tried a couple of other providers and because of the change in premiums or services offered I went back to Geico. Saves me money and great road service. Won’t switch again.

Geico is a very professional and helpful company. Plus, Geico is a great value when compared to other insurance companies. When I bought a new car and had to change my policy Geico was great about explaining what plans I could get and the cost. I have never had any issues with them. Their customer service actually knows what they are talking about and they do a great job of explaining things. Customer service has always been extremely helpful and easy to deal with.

We have been auto customers for three years and they did a good enough job to earn our homeowners business too. Good service; fair prices.

I was hit by a driver who had Geico Auto Insurance. I had my reservations about how this would be handled due to the fact the accident was in a gas station parking lot, considered private property and no police report because there were no injuries. The gentleman contacted me the following day, and while he was telling me Geico would be contacting me, they called. Geico got my vehicle into their authorized shop within 2 days, rental car was waiting for me upon dropping my vehicle off for repairs. I handed the shop my keys and went on with my day in about 10 minutes. I was very impressed with the service and follow up I received from Geico. My car is repaired, looks as good as new and I'm very happy with the NO HASSLE repair.

It's so easy to sign up online. Geico has reasonable rates and is computer friendly when signing up for car insurance. Recently bought a new car and it took, literally 2 minutes to add my car to my existing policy.

During my 12 years with Geico, I have had nothing but positive experiences with them. My safety is always top priority when I call for roadside assistance. I have had two windshields repaired at no charge. Every person I have ever spoken with makes me feel like I am the only customer in the world and they do it with a huge smile in their voice.

Geico is the best in my eyes, and I've been with the company a long time. Everything was done professionally and fast. I don't know of any other company that I would prefer giving my business to.

Love Geico and would recommend. Have had to file two separate claims within the past year and have had outstanding support on each. A car ran into my back bumper. Was able to utilize the auto app to take pictures and file the initial claim. Was contacted within one hour by a representative who hand held the process completely. Was kept in the loop of processes by the app in addition to rep contacts. Obtained an estimate and was provided the repair check on the spot allowing me to go to repair shop of my choice. The shop accepted the check without any additional charges. From accident to final repairs took approximately 10 days... WOW, very impressed.

The customer service is AWESOME with GEICO. Although GEICO is a bit pricey compared to other insurers, the claims adjuster was more than generous in the allowance he gave me on my car. GEICO is an outstanding company to do business with as the adjuster explained everything (down to the smallest detail) of what he was doing and how it would impact my claim. My car was totaled and GEICO came out quickly to look at my car. My only dissatisfaction with them is that no one told me I only had 3 days to purchase a car once my car was declared a total loss.

GEICO insured me years ago then I left to go with my husband's company. But I never had any problems with GEICO and their rates seemed to stay low, consistent and in line with other reputable companies. They have well-trained employees and were always available. Now reinsured with them, I hope to have nearly the same experiences I had in the past. I strongly suggest that if you're looking for good coverage, give GEICO a call.

Our accident claim was handle efficiently. Customer service representative was knowledgeable and addressed any concerns. My husband and I have been Geico customers for almost twenty years and that statement speaks for itself.

Every time I have a question I have always been happy with the help I had received from GEICO. However, I do want to know how an accident can be forgiven then unforgiven.

I purchased a NEW 2016 Toyota Prius in April 2017 from a Toyota Dealership. When I bought the car, I was not aware the front end of the Prius is only 7 1/2 inches from the ground. In May 2017 I was still adjusting to driving the vehicle. However, when taking wife to shopping mall I drove my car into a parking slot that was next to a concrete curb and scraped the corner side of my right bumper. No other cars were involved. I then contacted GEICO to file a claim. Prior to this incident, wife and I had NO accidents or driving citations. The adjuster estimated the repair work to cost $1,200.00. I took my vehicle to an independent shop and paid cash to have them do the work for much less, so GEICO didn't have to pay the $1,200.00. The only thing GEICO paid for was the rental car I drove during the repair period. Because GEICO looks at this incident as an accident, they jacked up my auto insurance premium. Looking for another insurance company.

Everyone at Geico, from the customer service reps to salespeople, adjusters and Geico approved body shops are courteous, friendly, helpful and professional. The claim process is easy, you get a check when you go to the adjuster. What more can you ask for?

As far as claims process GEICO is awesome. But the basic customer service sucks and is lacking. They hold the account hostage taking money that they should not be taking by charging for people who should not be on my policy. They keep charging me for a teenager that doesn’t even drive and in spite of several notifications that the child’s is not allowed to drive.

There is no local agent. Everything is either online or on the phone so if you are interested in know your agent, like Allstate or State Farm you may be disappointed. But everything is made easy for you. Starting out as a government insurance company, they have been around. One of the best and easiest claim departments. Professional, kind, easy to work with, and comprehensive.

Very easy to go online and get coverage, information is explained, I don't have to wait for a rep to get back to me. You're able to add or delete, change coverages all in the comfort of your home. They have a mobile app as well.

I am in the claim process with GEICO and am awaiting the resolution. It's a stress free experience and the customer service agents make you feel at ease. They recommend service and discounts that would benefit you and your family. The savings is awesome that why I switched from my previous car insurer.

GEICO is awesome. I have never put a claim in but when I changed vehicles they bent over backwards to help. I currently have four policies with them and every time I called they were very knowledgeable about policies.

I'm a 10-year customer of Geico and I find good drivers are not rewarded as they should be. When I ask why are my rates going up, with no accidents, I'm told when some else has an accident, all customers have to pay to adjust to claims being filed by other consumers. We should be judged accordingly, not compared to other bad drivers. I am accident free with Geico, thank God, for 10+ years and I don't see them rewarding me for a good driving status. I wish they paid more attention to good drivers. How about some type of compensation for being accident free, perhaps every 6 months? Ridiculous. Also, the prices creep slowwwwwly up and before you know it, it's a $10 increase. When you call, they start the double talking. Other than that, filing a claim was fairly easy; Geico was attentive and wanted to resolve the matter.

Claim was no fault comprehensive & Geico declared damage caused by at fault collision. Their representatives seemed clueless and I got different answers to same question. I would not recommend GEICO insurance.

I had insurance, all they was overcharging all the time. They DID not show that they part of all state which I think they not good company. Geico is always decent and overall all good.

Geico has always provided excellent customer service! I'm always able to make changes to my policy without any hassles and delays.

For the first time in 33 years of having my driver's license, I had an accident, (young, inexperienced driver started to pull off as our light changed to green and then stopped to answer her phone), and GEICO wouldn't forgive my first accident. Spoke with my old insurance agent and with another insurance company and was informed that the accident would have been forgiven because I have a really good driving record. I had to continuously call the agent that was in charge of my claim. After the sixth attempt to reach her, I was contacted by a different agent. Not happy with GEICO. My spouse and I do not have a dedicated insurance agent like we had with State Farm. Seriously considering going back to State Farm.

I have checked a number of auto insurance companies, and Geico seemed to give the best quote and is the low cost auto insurer. They are very easy to make changes. Geico is a very large company so they can back up their claims, even though I have not had any claims with them.

Being a customer of Geico for 30 years and never a negative issue has ever been part of my experience. Also, even though I did request quotes from other auto car insurers, I've never receive a quote that could compare with coverage Geico has consistently offered.

Filing a claim with GEICO seems quite simple mostly. They answer phones day or night. They will let you know you can rent a car if your car was in an accident. The only bad thing is that the price keeps going up year to year, about $50 bucks. Still the cheapest price I can find anywhere for full coverage.

I left my previous insurer for Geico in March 2018 for lower rates. I pay my next month bill online no problem. It wasn't until I received a policy cancellation notice because I didn't return a mandatory survey. As soon as I got the cancellation notice I called Geico and requested another survey because I didn't receive the first one. On the cancellation notice it said I had until May 8 to submit the mandatory survey. I mailed the survey back to Geico in their self addressed envelope to somewhere in Virginia on May 3 2018. Now when you call the number for the underwriting department it's not in the same state in which you send them mail. So now you have to wait for someone in another state to input your info into geico computer system so that other reps can review.

A car with 2 very young girls driving touched my car in Pembroke Pines FL. As it was lightly raining, I inspected my car and I was happy to see ABSOLUTELY NO DAMAGE. I then went to the other car and luckily there was no damage there either. I told the driver we have no damage so we should be happy. However, the obvious teenager said she had to report it because hers was a rental car. The rental car company is called Sixt Rent A Car. If you see the reviews for Sixt Rent A Car, you will see exceptionally LOW LOW Ratings.

GEICO is not just in it for the money. They have good coverage and rates for good drivers. Also good customer service with honest and dependable help in covering accidents and repairs.

I've been with GEICO since the early 70's; at one point years ago went on the family plan at the suggestion of their rep. The Geico claims rep happened to have his office in the car dealership about 35" away from me (rural Maine). It was smooth, efficient and fair and covered all damage. I was given the choice of having the work done "there" at that dealership or the known body shop about 10" from me. Showed no partiality. Overall, GEICO has been reliable, cost reasonable.

GEICO made a difference in my life. This company saved my sour opinion on insurance companies. They offer so many discounts and they are so easy to work with. I feel proud to be military with them.

Everything is pretty good but not totally excellent. The claim was very easy and the service was really good. The agent was really nice as well. The only thing that I did not like is that the agent was trying to take blame, when the other party was at fault.

Geico is a good company. They make it easy to enroll, process a claim or cancel and they are always helpful and attentive. Filing a claim is simple. You can do it online with no hassle. They have competitive prices for an excellent service.

My policy is easy to understand and affordable. Even when I was shopping around for new coverage I told them about it and they ended up beating the competitor at that time. I can always reach a customer service rep when I need to. They also work well when making changes and will provide whatever I need when I ask.

Hit in an accident due to driver failure to yield. Claim settled after weeks of dealing with insurance company, multiple statements for accident details and assistance of personal injury attorney. Geico is okay. Typical insurance company raise rates yearly and filing a claim is difficult with an incident that is the fault of another driver. When providing accident statement seem that Geico is asking a way not to pay claim. Time to shop around for another insurance company.

Geico is a great insurance company. They have become a lot more competitive over the years which is good. It is still very expensive insurance so hopefully within time their rates will go down a bit more.

Unlike the other auto insurance companies I have used, GEICO has lowered my premiums instead of increasing them at time of renewal. The policy includes roadside assistance. I have had to use the service 3 times in 2 years. Once for myself and twice for the family member who is on my plan. The amount that I pay is reasonable and the customer service reps that I have spoken to were friendly, accommodating, and resolved any issues or questions expeditiously. The service has been prompt, usually sooner than the estimated time of arrival and the person who came was always courteous and professional.

I was able to set modify and review my contract without human interaction with Geico although it was available if needed. I was able to pay the monthly payment without a huge downpayment as long as I setup recurring payments with my card. It was very simple easy process. My verification was emailed to me and I was able to view them online.

They don't care about their customers. They treat with rudeness. And unfairly. They are cheap with their customers. The worst company. I hope they go under. Because they have cheaper rates they probably don't pay their employees enough, so you get bad service there. They wanted to charge me 20.00 for a payment that did not go through. I gave the new bank info. They never updated it. I guess they need the 20.00 so bad. They will lose a customer now. Who pays more than that in a year. Ridiculous. Going elsewhere.

I was with them for 10 years and their prices doubled. Took them 2 months to replace the windshield. They have lost touch with their customers and they don't appreciate loyalty. That is why they have to advertise so much. If they would use all those millions in advertising in reducing their premiums they could be a better value.

Geico cares about its customers. They are always available for questions and are fair in compensating the customer on claims. I have had both car and home insurance claims and the service I received was so great. My claim was settled easily and there was never a time I felt neglected. I will never change companies.

Rude customer service, incorrect and incomplete information; made me feel as if the claim was my fault, my rates went up almost double. They should stop wasting so much money on television ads and promotions and spend it on customer service. Their policies are not consumer friendly. We got better value at lower prices from other insurance providers.

The car insurance industry is all about the big bucks. I have been with GEICO for some time now and they could care less about keeping my business. This is why every six months, or so -- I shop around for a better rate. I called GEICO about lowering my policy cost and was told there was little they could do. I went online this month because the price went up again because I pay every six months and was able to lower the cost without human help.

A driver ran into the side of my car, very gently, which caused a long crease in my side door. We pulled over into a parking lot to call Geico. I looked at the man's car, which did not have a panel that wasn't damaged. Right away I figured out that this was a con that is used often. In the very cold area a policeman arrived but didn't spend but a half a minute with me, was rude, got in his warm car and took off. When I called Geico asking what to do the lady told me it was done and that they were processing the claim and my rates would go up. I was ignored regarding the claim, damage to my car and I had been paying for years. I believe because I'm an older woman, with a very clean record as well as what happened in that parking lot, Geico didn't want to spend any time helping me but wanted to raise the rates. I have seen the man a year and many months later alongside a road, in parking lots for accidents.

I WAS HIT IN A GAS STATION. THE CLAIM WAS SETTLED 100%. THE OTHER DRIVER'S FAULT. She was a new driver and was cutting across the gas station parking lot as I was pulling up to the gas pump and hit the front of my SUV. I had the hardest time trying to get the other driver's insurance company to call me back after the claim was filed. I reported this to GEICO rep. and asked if she could handle this. She said, "I am sorry. There is nothing I can do. You can have GEICO pay for your damages or copayment and we will go after the other company and reimburse you for the copayment/deductible." I said that the claim was settled in my favor and she said yes. I said, "You have all her information and talked to her agent right?" She said yes. "Then why Can't you handle getting them to pay me?" "Because that's not how it works," she said.

GEICO has very reasonable premiums, excellent website and great and professional customer service. Although the deductible eclipsed the claim, I was connected with a glass replacement company that expedited the repair at very reasonable cost.

In regards to my initial setup experience, it was a disaster. I tried to have auto pay done. One Assoc. said, "sure, no problem." Then I got hit w/ auto draft two weeks early! Problem. The date I told them & the date they put into the computer were very different. 2nd time w/ renters insurance, same thing. So, w/ regards to billing &auto pay - wouldn't recommend. However, as a total company & actually saving money, they are good. They are very helpful and knowledgeable in answering my many questions. And they cut my previous auto & renters insurance bills by 40%. They are nice, but you really have to watch everything they do.

I've been with Geico over 20 years and have had to file claims. They always take care of a customer from beginning to the end. When filing a claim, I call it in and the adjustor will call me back to set up everything. They strive to always make sure that have taken care of you.

Anytime speaking to them, they were very helpful and courteous. Had been with them for some time. After adding an additional vehicle to my policy, I was able to go to a different company for a very nice price difference.

I couldn't pay for a couple of months and GEICO they didn't cut me off or charge me any late fees. And it's by far the cheapest insurance compared to all the others so I'm sticking with them. Customer service agents are friendly, helpful and know their insurance. Good job Geico!