GEICO Reviews

When I called to inquire about rates for my daughter's new car I was told that the rates here in the rural Atlanta area were the highest in the country (rep was from Macon and very aware of rates in this state). Since she was moving to California I needed quotes for the LA area. The rep told me that they would be the lowest in the country. When I asked why so high in rural Georgia she told me because there are so many deer accidents that total cars. I actually questioned her at length regarding this versus hitting other vehicles with drivers that could be injured. She assured that she was accurate.

After being an insured driver under this insurance company for more than 5 years with no issues or complications, it is disheartening to say, I am so disappointed by the company. After being told I had to combine insurances with my fiancé, they incorrectly entered my information then misinformed the DMV of my "lack of insurance" although I was still paying it and after I get pulled over for bad plates, they refuse to pay or even reimburse me for the charge. Now is that good customer service? I do not think so. Is it my fault the employee incorrectly transferred over the information? No. Is it my fault they then sent that information to the DMV and had my registration ceased? No. Is it their responsibility to rectify this issue and simply reimburse me for this temporary permit I now have to get due to their error? YES! However they are not going to do that.

I asked for an additional driver billing details. Customer executive told me the billing info. But I was not interested to add him at the same time. She told me to complete some process of signing to remove him. I never asked to add him I just want the info which could have been a query check. They want to make business in this way. Not really recommended. Finally I sent the necessary documents signing in at 12:00 pm of my time on the same day. She told everything is fine but finally the amount displayed in my next month billing. I don't know what to say here. No notification to me but charged. If I ask now they just told me to pay the amount. They would send me a mail which would be 7 days and I should sign it and send back. Again cheap business. Don't ever request for information it can cost you. Geico not recommended for its poor customer care.

An insured by GEICO ran into the back of my vehicle over a week now and they refuse to accept liability of damage stating I MUST GO THROUGH MY INSURANCE COMPANY and my insurance company says it's their fault and if I go through my company I will have to pay deductible and pay for police report. This is a horrible company and this should not happen. Please assist.

It has taken Geico over 3 weeks and still counting to process a very simple claim. I am not even upset that they got it wrong, claiming that the person who hit me from behind while I sat at a red traffic light was not at fault. It took forever for them to reach their poor self-serving conclusion (the person who hit me is insured by Geico and I now need to pay a portion of the claim under my collision coverage). It also took my calling them to hear anything at all, after being I would get a message online when anything had been done (and checking multiple times). Then, being told I need to get an estimate they direct me to their website. I go there entering multiple times their 16-digit claim number and other information to find and cannot schedule my claim online. I call the claims person several times, who is never able to return calls until just prior to going home and I am not able to answer. When I call back, they have gone home.

I was in parking lot waiting for a parking space when a Geico insured car driven by a young lady backed into the side of my vehicle. She had a bike on a rear bike rack that hit the sight side of my vehicle. She caused a 6 inch bend in the side and a cracked side window. I contacted Geico and was told we were both 50 percent responsible because I did not sound my horn to warn her of the pending collision. It seem this is how Geico and other insurers are avoiding insurance repairs.

My Prius was hit from behind & thankfully no one was hurt. Although we were able to drive off from the accident seemingly with only a cracked bumper, we were suspicious of more damage underneath. Indeed the car turned out to be a total loss. Not only was everyone at the Whiteford Rd, York, PA office friendly & courteous, the agent there really went above & beyond for us. Ms. Tracy ** had to work across state lines to get us a far better buy out than the original quote. I can't thank her enough, especially as my son was in the hospital at the time & we were totally stressed out. A big thumbs up to this claims group!

Took our truck being in the shop 2 months before we were called and told it would be another 7-8 weeks due to a part shortage on a 2014 Ford F150! Then was told it could actually be an additional 7-8 weeks if there weren't enough new parts released. So six months in the shop basically. Geico covered a rental for 30 only and the simpering fake voice of the supervisor who called assured me that she "understood and felt our pain" but unfortunately her hands were tied. So GEICO covers 1/6 of a rental car for the time needed regardless of circumstances.

Therefore it becomes obvious that you have no intention to keep a valued customer (over 10 years) without paying you off as some form of tribute first! If that is the case, Then have a nice day and your behavior will be noted in customer reviews.

Going through Geico had a pickup truck reserved three different occasions. There were no trucks available. Went through 3 different locations. No trucks available each time. Vehicle was downgraded to a small SUV or a car when specifically reserved a pickup truck. Also going through Geico they tend to use up your allowed allowances for the rental, all it takes is to be honest and they're paid jobs.

I urge that you obtain coverage from a company that treats their customers with respect. My 15 year old daughter recently got her restricted license and as a Geico customer we began receiving notices from Geico requesting we add her to a policy for coverage or provide proof that she is covered by an insurance plan. She doesn't own a car and isn't exact driving but I began shopping around to see what it'd cost me. When I logged into my Geico account and used the quote option they automatically took it upon themselves to add her to my policy and increased my monthly bill by $400. I called to question why she was automatically added when I was only looking to obtain a quote under their "quote" option online.

My wife had an accident where this car entered the carpool lane illegally (because there was only one person in the car) and rear-ended her car causing my wife a mild concussion and lost of days of works. The Crooks came to my house to take pictures of the accident and were forcing my wife to take a check for $1,000 for all damages. When my wife refused they turned very violent toward her and few days later they denied liability to pay all my wife medical bills, stating that the bumper of the car absorbed all the damages and all of the sudden they are doctors because they think my wife did not incur in any injury even though she has present them with 3 different reports that said otherwise. If you have Geico, please I urge you to cancel it immediately because maybe you will save some money monthly, but when it comes to an accident they are the biggest and most dishonest criminals in the insurance market.

A few weeks ago I was involved in a mini accident. A Geico insurer ran an all way stop sign and hit me in the rear of my passenger side and my back wheel/tire. Driver admitted to me he did not stop and kept apologizing. His passenger kept asking if I was ok. Anyways to make a long story short, the driver insisted that I did not call the cops and he insisted in paying me off. He called me so many times after the incident after we agreed to meet at an auto body shop later in the day. On my way to the shop driver told me he was unable to come and to let him know the cost. I contacted him after the shop estimated my damages. When I told him it's over $1000 he then started to accuse me of running the stop sign.

Worst! Do Not get Geico unless you never plan to have someone hit you. About 6 months ago I change my 2 cars and motorcycle to Geico and saved about $380. 2 weeks ago a truck hit my van with a full police report showing the truck driver is at fault. Geico didn't get the police report, (told me they didn't need it, it would take them 4-6 weeks to get it) I had to go get it from State police and pay $10. After I uploaded it nobody reviewed it, I've called them 6 times and every time I call its a new person and nobody knows anything about the case. They are giving me $2000 less than what the van is worth, saying the van is totaled, holding me accountable for the $1000 deductible and not the other party, saying I might get my deductible back.

We were with GEICO OVER 30 years and never had a major claim of our fault. Then we had a bad accident that caused over $70,000 damage and injuries. They refused to support us at court case when we had three witness that said the other driver was speeding and ran a red light. Then after they lost 70k they increased our insurance cost by 300 percent. Had they support us in court and requested the camera at the intersection they would have found the other person 100 percent at fault. After 35 years with the company they treated us like ** and only gave us two thirds of what our new car was worth. They talk like they're good but when you have an problem they don't support you.

I called to ask to move my due date back 10 days. After my husband recently lost his job, paying our car insurance with the same paycheck I pay the mortgage was causing us to be low on funds for that pay period. I called to request that they allow me to move my due date to make things a little more manageable (even before he lost his job we were stretched thin by having them on the same pay period). The CS agent informed me that doing so would result in my policy increasing by $15 a month, every month!

I switched my auto from Liberty to Geico over the phone and the broker who I spoke with and signed up with lied. First he told me if I had Geico as my primary for medical instead of my health provider for some crazy reason the auto is cheaper. This made no sense but he swore to it and told me I would save $X. My mistake I believed him. After I signed up a bill came in. I called and got another broker who told me the initial broker "was mistaken" and that's why there is a bill. He changed the policy to what I requested and the bill became a credit, my first screwing.

I switched to Geico 6 months ago and this weekend I had an accident while I was out of town in the middle of a large snow storm in North California in Lake Tahoe. I have had the absolute worst experience with GEICO -- they don't help you. I have spent on average 22 hours over the phone talking to them within a 4-day period. I had to do all the legwork setting up everything during and after the accident. Even though they charge monthly for "emergency roadside assistance," service, they made me call all the tow-truck companies in the area (in the middle of a snow storm, with the energy & wifi going off and on because of the storm -- trust me it was a hell of an experience) for Hours (it took me approximately 18 hours to get the tow truck, which I had to do it all by myself).

Overall, I am happy with my experience at GEICO. Their customer support and service is always topnotch, direct, professional, and friendly at the same time. They do provide good pricing on very good coverage for all my needs, and exceeded my expectations in comparison to my previous auto insurance companies. Getting good bang for the buck. The only thing I was concerned about is that they increased my rates, but that's normal practice in the auto industry.

So here is my horror story. Keep in mind I've had the same crappy plow truck for 5 years with the same full coverage insurance just in case it breaks down and also to cover the plow since it costs a pretty penny to have my plowing done by someone else if my plow was broken in an accident etc... Well 4 months ago, I had a vehicle vandalism. Someone broke into my truck in November, stole the battery, cut 48 wires under the hood and dash, stole the starter, the wiring for the plow, the plow controller, and a myriad of other things. I didn't have security cameras and the insurance agent, in all her wisdom (Cheryl of Minnesota), decided it was likely a fraud case. ON A TRUCK WORTH MAYBE $1000 AT BEST!

Late November I purchased a Geico Homeowners Insurance policy to begin January 23, 2017 at 12:00 AM. On December 11, 2016 Geico billed my escrow account for the full amount of the year premium of $1001.00. The policy went into effect on January 23, 2017. Seven days later I receive a letter that they are cancelling my policy effective March 11, 2017 as they claim someone came to my home on December 30, 2017 to visually "inspect" my roof from the street. They claimed my roof has shingles missing yet the pictures they have clearly shows no roof damage at all. I called them and demanded to know why they took my $1001 two weeks BEFORE this so called inspection on December 30th, started the policy on January 23,2017 and then cancel me. They couldn't give me any explanation, only that it was the underwriters that did it.

If I had an opportunity to meet Jesus or Geico before getting insurance Id choose Jesus. Strike One - Two and Three Geico doesnt care about you. My ex- husband have had Geico for over 10 years and suggested I tried this company so I switch company. In Feb 2016 of last year I was rear-ended while on highway 285 driving in Atlanta, GA. On March 10, 2016 a couple of weeks later I was rear-ended for the second time at a stop light on Lawrence highway in Atlanta, GA waiting for it to turn green, The person who hit my car took off like a bat out of hell and left me there crying and in extreme pain due to the fact I was just in an accident in Feb. contacted Geico insurance in tears and in pain while waiting for the police to come to my location.

Incompetence at its finest!! My wife and I purchased insurance through Geico back in January 2016. We did save money initially but the problems soon followed. Not a month after we started policies my wife (fiancée at the time) and I both received letters from the Arizona Department of Transportation saying that our registrations would be revoked because we had no proof of insurance for our vehicles (a matter Geico insisted they handled). I called 2 more times and Geico never resolved the issue. My wife had to take a day off work to take proof of insurance into the DMV herself.

I am writing this because today I was forced to cancel my policy with GEICO due to the fact that year after year they continue to raise my rates for no apparent reason other than "Due to the accidents within your area this is the cause of the increase" as the excuse used for why my rates have increased. I have been a loyal customer for well over 15 yrs. I have a clean driving record that I've maintained for at least 10 yrs now and I own my vehicle. There is no reason my car insurance for LIABILITY only has increased by almost 600$ since I signed up with this company. Nor is there a reason why I should be penalized for other people's driving abilities.

After I switched to GEICO they sent me a letter showing the mileage I said I drove each year and the letter indicated I did not need to respond unless the mileage stated in the letter was incorrect. I never heard another thing about this from them. My policy just renewed and I was surprised to discover I apparently have a 6-month policy when I had applied for an annual policy, and was more surprised to see a 23% increase in my premium in the auto pay amount, which they said I had to set up otherwise I would have to pay 2 months in advance for my policy, instead of one.

A consistently poor customer service experience. I've seen increases in my fees by between $20-$23 per month, and when I call to discuss the increases I'm either told that the representative doesn't know exactly why it occurred, and once that it was because I moved 2 miles into a new home (for which I received a monthly increase of $20). It seems like the customer service employees (and supervisors!) are coached to say ambiguous things like "multiple factors are taken into account when evaluating your rate," or "that's just our policy." I've been accident and ticket free for 16 years, and still find myself looking at paying $95/mo to drive a grey Honda sedan if I renew my contract next month. No thanks! I've been with Geico for almost 3 years now, and I'm officially done trying to navigate shady waters. I will not be renewing my contract, and I will not be referring my friends to them.

The other day I called GEICO to get her name put on the auto insurance card. She is covered but wanted to drive for UBER, but Uber will not let her drive unless her name also appears on the card. So I called to have her name put on the card. They said that they could not be put on the card and I explained the reason why, that she was looking into driving for Uber. The customer service rep said to drive for uber she need commercial drivers insurance and she transferred me to the commercial driver's division. I repeated that she was looking into driving for uber and I would like a quote.

Our car was hit while parked at the hospital. The person left a note. What a blessing. We reported the claim, immediately our file was flagged because GEICO said we had just added the car. This policy is 4 years old and it started on this car. Both my wife and I work for GEICO. The first claims agent just didn't look to see we had updated our address. Probably a new hire mistake. Then we were assigned a seasoned claims agent (all employees are auto directed to a special department for claims agents). The agent we got told us we could certainly have a rental car if we were willing to file the claim through our own insurance because GEICO could not verify the responsible party.

My first accident at 55. A van wanted to make a U-turn in front of me. 100% not my fault. My insurance, Geico, takes my statement and after a week, takes the other drivers statement and they call me telling that the other driver admitted it was his fault. A week later I got a letter from the other driver insurance (Viking) telling me that is my fault. I call right away my insurance (Shante) and she tells me a total different story now, making me accountable for the accident. I have no words.

Even though I wasn't found to be at fault for accident that totalled my new car which I bought less than 60 days prior, Geico pressured me to settle for less than $7000 than what I originally paid for the car. It was a economy, bottom of the line, tiny sedan, basic, literally did not even come with power locks and windows. I bought it from a local dealer in business over 15 years so I did not pay too much for this car and it was one of the lowest priced cars on the market yet Geico refused to pay me any more than $7000 less than I had purchased it less than 60 days prior to the total loss. They even gave me full retail value as they could see by the inside of the car when the claims examiner inspected, that it still looked brand new. It had $4000 miles on it, not at all warranting paying me 60% of the 100% I just paid 50 days prior.

I live in NY, and signed my car over to my sister in California a month before. She would insure it. I call GEICO to cancel my insurance and they say I have to wait until I return the plates to the DMV. Otherwise, DMV will charge me $8/day. No problem -- I understand the need to not allow plates to be reused improperly, but GEICO won't make the refund retroactive to the date they no longer have to be responsible for the car. Nice for them -- they get to collect extra days of insurance without any obligation to cover a vehicle (and I was told first I was only insuring the license plates, as if I was not insuring the car).

I switched my plan to GEICO from another one because GEICO gave me a better online quote than others. Then I signed the package online. After 2 months I figured out that they actually charging me at least 40% more due my HISTORY! Anyways! I decided to switch to my previous company. I called them back and asked to stop my insurance on the 9th! Now they are sending me bill for $10.99 extra bill for a day (9th) with a collection notice. I will never use their service again! Never ever let people use their service again! Dictator company! Terrible customer relation strategies!

When I noticed another premium increase on my auto renewal with NO losses during the policy period, I was perturbed and went to Geico merely because of their persistent marketing and name recognition. I requested a quote on the exact coverages I already have with Nationwide. I was not really expecting a material difference in premium but ended up with a quote saving me HALF of my current annual cost.

I has been insured with Geico for years. Recently, my Geico policy was cancelled due to nonpayment, automatic debit did not go through. When I called to restart my policy they told me I would need a downpayment in addition to the payments that did not process. When I asked how much the downpayment would be to restart my policy, the agent told me they couldn't tell me until I paid what was owed. After paying almost $800, they tell me they can't reinstate the policy. "Sorry". I asked why they didn't tell me before I made a payment because I was left without insurance, now having to find and pay another company. Seems like their practices were pretty shady, if not illegal to me.

Unfortunately, I was involved in an accident with a car insured by Geico. I did not have a car for 2 weeks due to repairs and had to rent using the insurer's insurance (Geico). Geico dragged their feet for months to pay me back for the rental. I only rented the car for one week out of the two I did not have my car and they would not reimburse me for the full term of the rental (9 days). Beware they count only labor hours from the adjuster for the rental period and do not take into consideration any realistic time it takes to fix a car going through the insurance process (i.e. having available people on hand to fix the car, the time it takes the adjuster it goes to the shop to look at the car, and whether or not the parts are available the time your car is brought in).

On December 31,2016 I was in a car accident by one of GEICO customers. I was injured and they did take fault of the accident. For some reason I have not been able to reach the adjuster. I have emailed and left voicemail. Still no response. They claim they want to settle claims fast. Sure could have fool me. I really did want to get a lawyer involved but look like that's where it's headed. I really dislike this company. Or maybe they should train their employees better.

On December 18, 2013, my husband hit a car on back while parking due to a problem from his car. The other party does not live in Miami but Broward and was not present when the incident happened. My husband called me and we called police. The police officer made a report gave us a card with a report number and phone number to follow up. He also left one for the other party.

I was rear ended by a person that is covered by GEICO. The person that hit me is 100% at fault. The car I was driving when I was hit was a 1967 Mustang GT Fastback (excellent condition). I just purchased that car the day I was hit. The damage was rear quarter, bumper, trunk face, gas filler... I had the car towed to a shop that works on classic cars and performs restorations (because GEICO said I can take it to the shop of my choice and they are 100% responsible for the damages). Well that is not so. The quote from the shop was $15,000 with 123 hours of labor. There is a lot involved to finding NOS parts and matching paint. Well GEICO came up with $4800 as their estimate and 49 man hours of labor. GEICO was only willing to pay $48 an hour labor to a custom shop that has a posted rate of $125 a hour.

On 08/25/16 I was hit head on by a young man who was insured by Geico. He was completely at fault in the accident. It totaled my truck and has cost me well over 10,000 in medical bills. Which I tried to settle well below his policy limits to make it faster. Since that didn't work I hired a lawyer who is now going after more than max policy and suing the insured for the remainder. Just makes me sick that this company cares so little for their clients that they didn't try to protect him from such a lawsuit when they could have.

I tried to switch from Arbella to Geico, for 1 year. Immediately after the initial quote, the policy came in the mail at a higher rate, which they state they have the right to do in Massachusetts. They can review the policy periodically and make changes. My daughter was rear ended at a complete stop in traffic, and we were surcharged, because they stated it made her a "higher risk" now, because she was a new driver. I was hit also in park, and my "authorized" repair shop, said they hated dealing with Geico. At the end of repair, my shop still didn't have a check, as in prior experiences, the Insurance Company always sends its driver the check to sign over to the shop. He only released the vehicle to me because he knew us. Then the rental, was paid by me, even though I had rental car on my policy. I went to Enterprise to return the vehicle and Geico refused payment.

I have never had an insurance company that was helpful! It has always been the other way around with Geico. Customer service goes above and beyond to help the customer. They answered our questions no matter what while we were on the phone. Never had a problem with Geico.

WHAT DO YOU WANT ME TO DO, DRIVE HALF A CAR? I too have notified the Florida Dept of Insurance and filed a complaint. As all of the other comments have stated, Geico balks at the idea of repairing a WHOLE car. Their preference is to repair half of a car, or as little as possible. My repair shop reported to Geico that as a result of an guardrail accident, my Mercedes was knocked out of alignment, and Geico's beginning the repair over a month later of the claim being filed, caused premature wear of the tires. One tire in particular, wore down excessively so I replaced it myself, while waiting on Geico. According to the repair shop that new tire too began to wear prematurely, Geico refuses to pay for repairs to my tires. The Geico Adjusters will not accept the mechanics expertise on repairs. Geico apparently wants to pay for as little as possible, as opposed to safely making needed safety repairs. So, they are setting up for the next accident.

I changed my homeowners insurance carrier to a policy I purchased through GEICO. The policy is listed as Universal North America Ins. Co. / Arrowhead General Insurance: Producer GEICO. In the six months since I opened this policy it has cost me over $700 in premiums that my previous carrier refused to refund me because they were not notified of the new policy and I have received letters from my mortgage carrier stating they received no record of the new insurance coverage. When I contact Arrowhead they point at GEICO. When I call GEICO they point at Arrowhead. I'm not even sure who Universal North America is. The rates are no better than anyone else and the lack of communication makes this an awkward and disappointing company(s?) to do business with.

I obtain quotes for alternative companies on an annual basis and Geico always comes in with best value for the money. Have filed minor claims for windshield replacement, and a major claim for an accident. Representatives on the phone were always courteous and asked if anyone was hurt & how we were doing. They provided efficient repair service in a timely manner. Will probably stay with Geico through many, many vehicles.

I have been a licensed driver since the age of 16, I am now 50. Never had an accident except for one in 2015. I was found not at fault however Geico does not care and wants to hold me responsible for one accident in over 20 years and refuses to insure me. After reading several of the reviews, I thank God they wouldn't answer me. Buyers beware.

The claims process was easy but my adjuster was very young, poorly spoken, and surprisingly ignorant about insurance law in my state. I am a former agent and adjuster for another company and I was shocked at how she could not answer even the most basic questions. I have had better service for routine things like roadside assistance. Geico is economical but if you want a better experience from insurance "professionals," go elsewhere.

Hurricane Matthew damaged my home. This was October 8, 2016. I am now into the end of January 2017 and continue to need a roof, and have further damage from rain since. I have had 5 adjusters since this incident with no continuity of handling this claim. The job of subcontractors has been placed on me. I specifically inquired about their role in this area before purchasing their insurance. I was assured they would completely handle the contractor issues. Not true!

Their customer service is one of the best I've had and are always available. Everything is at your fingertips using the mobile app. You see the process, get the info, and request an update. It's great and very easy. GEICO would be perfect if they offered better pricing combos for home owners insurance. Since they partner rather than have their own, they aren't always the cheapest option.

A scammer hit my van while I was shopping. Geico's advice was to go through their insurance instead of mine and get a penalty or deductible. For years I had nationwide who screwed me royally in premiums. Being on social security I have to choose wisely, and Geico is a blessing cost wise.

Whenever I have needed to speak to a person, I have been quickly connected (no recordings) and my questions answered. The claim was handling quickly, courteously, and I received MORE than I expected to! I wish my insurance cost less than it does, but I trust GEICO will come through for me if I ever need to file another claim.

My jeep was stolen and the adjuster DID everything she knew how to keep me from having a rental too long at a time. She continued and discontinued my rental 3 or 4 times in less than 30 days. Sad thing is I paid on a policy for the rental. If you have a commercial policy you may as well forget about having access to the covered items you are paid on. It was like taking money from their kids college. This lady was on their side 100% and no way was she going to let you keep a rental you paid a policy on, wanted me to bring my car back home while the guy who stole it still had the key. What and have it stolen again??? Who thinks like that? Not someone with good sense. Just steer clear! They are the worst commercial auto company, no customer service on weekends or if you have an accident or theft on weekend, you wait til Monday to try and get any help.

A hospital garage gate scratched my car, and they disgracefully didn't care until supposedly giving the hospital $2,500 for fixing their damage. But not until I almost physically threatened them that they then apologized while clearly reviewing my records while knowing that I was right instead. Geico is very busy with customers, and unfortunately not including very personal support with themselves. I rather wish if Geico can personally help out all customers very extensively, and presenting diversified method types about plans, and for logically pleasing them more instead!

Worst insurance ever and I'm insured by them. I was driving one day getting on the freeway when another Geico driver hit me and because our statements are different what a surprise they tell me I'm not at fault at all. But they not going to pay for my vehicle because it the statements are different and the other driver got a ticket by the police and the officer stated he was at fault and gave him a ticket but because he said he's going to fight it they said they won't pay. So he hits me, gets a ticket and don't have to be responsible for the damages to my vehicle. What a crock of crap.

We got car insurance through Geico for our son. We have been paying for the insurance for 3 years and all of a sudden the monthly payment went from $110 to $503!! When we called to find out why we were told it was because of an incident when our son backed his car into his roommate's car and a parking ticket (??). That is it! The customer service rep did not seem to care if we took our business somewhere else. Very disappointing phone call! We will be looking for another insurance company. This in another example of how much you pay for insurance and when you have one incident they make it so you have to move on and they could care less. Do not get Geico if you can avoid it because they expect a perfect driving record!!

We cancelled our auto and umbrella insurance policies because we sold the car and no longer have a need for the insurance. When I called to cancel the policies, I was told that there were remaining balances on each policy that would be refunded back to us. The auto policy credit would be refunded back directly to the account that was set up for auto pay, and the credit due from the umbrella policy would be mailed to us via check. I provided a new mailing address for the check to be sent to.

I was rear ended by a Geico customer and still waiting for an adjuster to call me to set appt to look at my car. Geico does not even have translators - my insurance company Allstate had to use their translator. Never witnessed such a less caring company - I was reared ended on 12/17 and here it is 12/17 and no word yet. Luckily my car is driveable. Never go with Geico.

Car insurance well 2 months ago my wife and I were being robbed by GEICO. We were paying over 4000 Dollars for 2 old cars and one 2016 Jeep. We had called and asked why our insurance company GEICO for 14 years was so high. We did have 2 accidents. I had a 500 dollar claim and one was 1000 all under the 1500. Threshold to be charged more. My wife and I had the 6 hour course to lower the cost of insurance. GEICO could not do anything for us so we started shopping around Allstate, Travelers, Liberty Mutual, all the major brands our Rate was all around the same 2300.00 (GEICO 4000). They all out robbed me and my wife. If I were you price other insurance companies. STAY FAR AWAY FROM GEICO. They got greedy. The only thing that was good was CUSTOMER SERVICE but still gave them one star because I was robbed.

I called around to several companies and Geico had the best price and the best coverage amounts. Whenever I need anything I know I can call them. They are there to take questions any time. The app also helps me find someone local when I am not near my home.

I haven't had an accident or traffic ticket in about 30 or 35 years and never had a DUI so I think my premiums should be less expensive than they are, but I also think what I'm paying is probably standard and I could do worse with other insurance companies. When my premiums went up, I called my insurance company because I was wondering why. I was told it was because of the neighborhood I'm living in, which has been developing very quickly, bringing in more and more traffic. I couldn't really argue with that since the risk is not with me personally, but with the environment I'm driving in. So I decided to stay with Geico. The customer service is wonderful and I like that you can just get your insurance ID card online whenever you want, even before your current insurance ID card lapses and before pay your bill.

Had an accident in June with the other driver being totally at fault. He had Geico, I had Amica. Chose to do file the claim through my insurance. The auto part of the claim was completed in August. I had to rent a car for 10 days and was told by Geico and my company that I would be reimbursed for these expenses. 7 months later, they are still giving me the runaround. Today, I was told there was no time limit for when this claim would be finalized and payment would be made. Really, no time limit??? Can't find this in NC law. Avoid this company!

My sister experience was overall great with this company after filing her insurance claim. Earlier this year my sister bmw caught on fire. This company was very helpful to her insurance claim and expediting things. My sister claim was paid off in full; less than thirty days and in a new vehicle.

The claims agents were very helpful and professional and the claims process was fine. Then they raise my rates. What is insurance for?!?

I called Geico and gave me options right away. They are highly professional individuals. You can sense they really want to help you with your situation. And you can tell they strive to give you the best deal base on your needs. They also keep you up to date with your auto policy. In other words the communication is awesome. Their website is above and beyond as well.

I have been a loyal Geico customer since 2013 until now. Geico has hidden policy information which is not shared openly with the consumer. In my 4 years with this company, I only had 3 claims, which wasn't my fault. My first claim was the result of a drunk driver hitting my car then trying to flee (thankful for writing down their tag number). However, Geico can't run license plates and will ask you to get the information from the police officer. My second claim consist an unlicensed driver running into my parked car. But to add insult to injury, the driver didn't have insurance (thankful for uninsured motorist). In addition, the supervisor for Geico tried to give me an unfair diminished value amount for my vehicle. I had to file a complaint with the Insurance Commissioner to get a fair amount.

Geico has super rates and were courteous and helpful. I was hit by another car and reported to them and they were very thorough in helping me with expediting and guiding me through the process.

My bi-annual premium has gone up 4 or 5 times between Oct 2014 and Oct 2016. I switched to GEICO for lower premium, but my savings (from NJMIC) are just about eaten up with the increases. I was told that the increases were a result of higher repair costs in my area! GEICO offered me a low rate initially, but then got their money back by increasing premiums little by little. Before I know it, I'll be paying what I paid my old insurance company! When I asked why so many increases, It was that repair costs had gone up in my area. Getting a new insurance company is on my to-do list, although I suspect the same will happen again with the new one. They get you coming and going.

I spoke with Katie a supposed manager who was rude, unprofessional and an emotional wreck. She is a woman that is too emotional to do her job. Wouldn't answer my questions on my policies and gave contradicting information. Geico is a shady Ponzi Scheme, not an insurance company. They keep raising my insurance premier every 6 months even though I have not been in any accidents and my car keeps getting older.

I did have an accident about 4 years ago. It was a hit and run. My car was totaled. The representative, always pleasant and helpful, came to my workplace to obtain the title so I would not be inconvenienced.

Geico advertises home insurance but it subcontracts Homesite for its home coverage. I had a leaky washing machine resulting in a flood in the basement and subsequent mold. The total cost of repairs and remediation was about 22,000 after my deductible (2500) and Homesite paid about $6000. Despite failing to fully insure my home the premiums are high: I paid $2400 last year for coverage.

Do not support GEICO. They are the worst auto insurance provider in the industry. I filed a vandalism claim and i was treated like the criminal. I submitted phone records, police report, previous pictures of my vehicle as instructed. I took my vehicle for inspection at Service King and was told I could now take my vehicle to repair facility of my choice. I dropped my vehicle off at Sewell Collision and was given a rental and told my vehicle would be complete in 8 days. Enterprise later contacted me stating GEICO refused to pay rental and repair bills. I contacted my adjuster Kathryn ** and was unsuccessful at getting rapid response. She is very unprofessional and interrogated me like a criminal after I followed every request she asked of me. DO NOT SUPPORT GEICO.

Called, set up an appointment with one of GEICO's sponsored repair shops, it was fixed perfectly, and got it back quickly... No questions asked. You cannot go wrong in any way choosing GEICO. I have had insurance through them for 45 years. Put cars on and taken them off easy as pie. I have had two claims when my three first started driving under the ages of 18. They have reduced my rates annually as I avoid accidents, they did not raise my rates after a few kid claims, and they are efficient and their website is absolutely easy to use and understandable.

I will give GEICO this much - when compared to other auto insurance carriers, they had some of the cheapest rates. That being said, there unfortunately was an incident that occurred in December that left me less than pleased with their services. Onus truly is on you to double and triple check your policy because the agent that I originally spoke to over the phone when I originally switched my policy to GEICO assured me that I was properly covered and matched to what I had with my previous carrier. It may have been due to the age of my vehicle (8 years) that this somehow got skipped over but collision was not included on my policy. No biggie except the unimaginable occurred and my vehicle was involved in a hit and run, with the other driver being at fault.

I used GEICO's breakdown insurance that came with my Auto insurance package a couple of times. They were able to replace my clutch and AC for only a co-pay. It was a straightforward process and it saved me a bunch of money. They are responsive and helpful. They have been the best price I can find for Auto insurance and I have always been treated with respect. Great reputable company for a great price.

Took three different representatives to actually be helpful and do their job. First woman complained about Christmas shopping which I never asked about, was just trying to make a claim. Second woman refused to help or answer any questions and basically told me to do everything with dealing with other insurance companies. What's the point of having customer service if you don't help them??? They never contacted me for other information and then blamed me later. These people just don't ** care.

It was as quick and painless as possible. My car was back up and running in just a few days... Good as new. They are great. No problems. I can choose what I want covered. They are very good at what they do.

A simple phone call got the process rolling. The rep also verified that the window replacement would take place in my own garage --- the repair co. came straight to my home, no deductible, short wait, and it was fully covered. The repairman also advised me of some water damage UNDER the roof, where the window meets the frame of the car. Prepared the surface & Applied a sealing compound without charge. A-1 service. All I have to do is make a phone call, no downtime trying to file online, although that is available. It has given us exemplary service, one on one. I am 75. I do NOT like to use the internet for SERVICE for anything, including insurance. The reps are knowledgeable, courteous, and assure me of solutions. The rates are fair, and the company has a history of high integrity.

My car was hit on December 24, 2016. Contacted Geico and they sent me to Enterprise for a rental which is part of my policy. The branch manager Michael was horrible at Enterprise resulting in me leaving without a car. I relay the information to Geico. They explain to me I CAN NOT GET A CAR UNTIL MONDAY BECAUSE IT'S A HOLIDAY. Monday comes no cars are in. I didn't get a car until Monday evening about 7 pm. Geico doesn't have a plan B in case emergencies happen on or around holidays. I pay 152.00 monthly and this is absurd and thoughtless and extremely unprofessional.

I'm in the VW LAWSUIT. I believe I'm getting 5,000$ but that won't cut it. I lost my car due to an accident but fall in time frame. My Vehicle was estimated at 16,000$ but due to the all this happening I only received 11,000$. The lawsuit was known I been fighting with GEICO to get my fair share. They seen it as "oh your car depreciated due to the lawsuit" and I was screwed. In Nevada if the damage is 60% or less they fix your car. They purposely went under the 60% otherwise I would have had my car fixed. It was just 3,000-4,000$ more if they would have done the right thing and paid the blue book at 70,000 miles. My car would have been fixed and I would been able to turn it in for full value of 15-16,000$. I did NOT have a car for months. I was not able to obtain a job because I had no car. It caused stress and every time I talked to GEICO they gave it no thought. They had instant replies in hour or two.

After being a policy holder for over 3 yrs. My bank acct has closed and Geico was not able to auto debit my policy. My policy canceled on 12-26-16. Today I called and the California insurance agent took a payment for 113 in order to reinstate the policy. After the transaction was completed he stated that I need to pay the full amount of 1068 or they cannot issued a policy. I asked "the only reason I paid is because you stated you will reinstate the policy. A monthly debit of 146 per month. The same manner it's been for the past 3 years."

Because there is no brick and mortar store, GEICO is able to give good rates. Plus if you've been with them for several years, you get accident forgiveness. Sometimes, their call center isn't always the best to communicate - different people; different information. Last year, I needed a form to sign for uninsured motorists. It took several phone saying they had sent the form, and I finally got ONE form in the mail. Don't know who is in charge of sending out forms, but it doesn't work well. However, receiving their bills in the mail, is NO problem - go figure!

The best way to test an insurance company is when you need to file a claim with them. Will they stand by you in the time of need to cover your claim or run like a chicken? We have GEICO for many years for our Auto insurance and GEICO always processed our claims on time and with our satisfaction. They are very professional and always goes above and beyond to process our claims. My wife recently had an accident with another driver who had Allstate auto policy. It was determined that both drivers were equally responsible. GEICO covered 50 percent for both drivers while Allstate denied the claim. This is what Allstate does - runs when they need to pay! On the other hand, GEICO always treated us with respect and paid claims when they had to. They are a responsible company and always gives me and family reasonable rates for the excellent service that they provide.

I filed a claim on an 1995 car. It was close to being a total but they worked with me on it and my car fixed. Like many companies you have to get the automated phone answering system which is a pain. They have a product I can afford and decent service once you get through to a human.

I had a broken windshield 10 years ago. Geico paid for the replacement with no copayment. Now they claim I need to pay $200.00 copay for a recent broken windshield and they never had free windshield replacement. I believe in being honest with the customers. Make sure you understand what exactly is covered.

I have been a long-term auto and home insurance customer with Geico. Despite the fact that I had no claims, I was constantly hit with continuous and dramatic $ increases in both the home and auto insurance rates. The customer service agents were unhelpful and un-empathetic too.

In November 2015, I was involved in a motor vehicle accident resulting in my car being totaled. It was towed to a tow yard and my claim's adjuster was in contact with me right away. Within a couple of weeks, the towing company contacted me and was prepared to release my vehicle but needed verification from Geico to release it. We spoke to our claims adjuster, Kayla **, and was told that Geico would handle everything and we didn't need to worry about it. We assumed this meant Geico would handle everything and we didn't need to worry about it. That was all we heard about it... all other correspondence dealt with the actual accident and not the vehicle.

I approved an amount for my flood insurance and the wrong amount was taken out. I call at night when I had time and one women who stated she was a supervisor was the most incompetent person I ever did business with. Her only solution was that you would have to call back tomorrow. I expect my issue to be taken care of no matter what time I call.

My wife had an accident, and although it was her fault, GEICO walked us through the whole process and made it easier than we had imagined it could be. They dealt with the other party and handled all the payouts for us and them in a very timely manner. Very fair and very little rise in our rates as well. We have never had a problem with the automatic debit, we reassess our insurance needs annually and GEICO is always the best rate (even with the cut-rate places you see on TV). They are very good about getting proof of insurance cards and information to us whenever we ask. Claims process very easy and fast. GEICO has always been responsive, always there when we need them.

My 2015 Jeep Renegade was stolen last Friday the 16th of Dec. 2016. I was heading off to a customer to clean her home and noticed I left the vacuum on the porch. Key in ignition, I got up to the steps approx. 100ft away and turned to see and hear my car peeling out of the driveway. I called police and Geico within 15 min. I live in St Louis MO and shocked that my adjuster was in another state. So she gives me a detailed list of all the things I needed to do like go to police and get a report, fill out a 4 page questionnaire and just did the same one over the phone with her, So that was done 2 times. Since when do I go do all this running to get a report? That's their job. But the report was not available for 10 days and she did not know? But that happens when you get the lazy ones.

It was easy to file a claim and the claims representative were extremely helpful. They worked diligently to ensure the best outcome for me. There were no less than five different departments who got involved in my claim. I was so impressed with their determination to settle this claim to my favor. I was involve in an incident wherein I had stopped at a stop sign and proceeded ahead because I saw nothing coming on either side of my vehicle... as I crossed not a cross walk my car was suddenly propelled by a huge thud. I managed to steer my car and gain control landing onto of someone front lawn. I had no idea what hit me and after gathering my thoughts I went in search as to what happened. It seems a car had been speeding down a side street and hugging the left side of the road and crashed into my right rear tire... it was really odd.

Christmas ruined. I recently opened a policy with Geico online. I agreed to a payment of $203.00. I found out the following day that the complete policy payment had drafted from my account. This put me in the negative and has of now created $216.00 in overdraft fees. Never open a policy online!!!

I have moved from different state to MA and reviewed my Auto policy. I was told that I need to pay $218 if I pay monthly or If I am paying in the full I will receive the discount of $30 and I need to pay Only $188. I enquired the same with the customer service multiple times and I received the same answer. To my surprise, after paying $188, I am seeing $30 as pending. I called the customer service to check but I am not receiving any proper answer. They are very adamant and not ready to listen whatever I say. They are saying that I need to pay the amount. My advice is never go to GEICO for policy. There are may other insurance people providing good insurance. Don't lose your hard earned money.

I was rear-ended on Gandy Blvd early this year. Waited an hour. Cops never showed up and I still had to get to work. I initiated a claim as I finished driving to work. By the time I pulled into my parking lot 20 minutes later, the agent I spoke with eased my mind, had appointments set, and followed through. Great customer service. The repairs look great from the outside, however, months later when I had to use my spare tire after a flat, I realized the well in the trunk for the spare is still badly dented. I blame the repair shop for the unrepaired wheel well, not the insurance company. They were great this time. I realize the agents make all the difference and by going to their recommended shop I wasn't charged out of pocket, though, obviously, the repairs weren't up to par.

Geico is the worst insurance company I have ever dealt with. They lowballed the value of my totalled car so I took a loss on it. They took forever to get back to me. Didn't return my calls or email. I've since spoken with others who've had the same experience with Geico. They clearly spend their money (our money, really that we pay in premiums) on advertising and as little as possible on claims. It turns my stomach to see their advertising everywhere I look - in the air, on buses, tv. It’s disgusting. DO NOT BUY GEICO INSURANCE! If you have a claim, you'll regret it.

They handled everything in a timely manner. For years Geico has promoted bundling to get a lower cost and every time I have asked for their assistance with this they have blown me off.

I am very unhappy with Geico. I switched back to their auto policy and after 6 months of being with them, they jacked the rates up for no reason. I have perfect driving record for 15 years. I even increased my deductibles before this happened and took off some coverages. If anything, my rates should have went down. I plan on switching companies real soon. I will not go back next time.

They come to the rescue when accidents occur. I was in one accident before, not very major, but I was in one. Geico helped saved me a lot of bucks for the time. Without them, I would probably have to spend a lot of money just to repair my vehicle. Customer service is very good. When I called them after my accident, had a little conversation and it went well.

Staff is helpful with answering questions, keeping customers updated on claims process, friendly manner of interacting, the website is easy to use. They offer different coverage options that can fit a variety of different customer needs. The explanations of options are relatively clear. Plans of varying prices are offered for customers. Most people don't like paying for insurance anyway, but the prices are reasonable compared to some other companies. The customer service representatives have always been friendly, personable, and helpful every time I've needed to call. Claims works in teams so it's easy to get help quickly.

I had bad customer service, our agent was never in the office or called us back when we needed to talk to them. So we cancelled our insurance and went to another. The coverage was great, the price was good too. Make sure to go through everything with your agent and see everything you are covered and NOT covered because getting the rental car coverage for a bit extra can save you in the long run. You get a good value for what you pay for, with the insurance and everyone decides what they need and don't need, so prices do vary. But overall it's a good deal. I was happy. Our agent was never around, we would call and we wouldn't get phone calls in return. We would stop by the office and it would be closed in the middle of the day! They were never there! We would have to hunt them down! We finally gave up and just cancelled.

The representative was very helpful and knowledgeable. I didn't have to worry about anything or do any research. They gave me options for auto repair and thoroughly explained the process. I have the minimum coverage necessary to have my car but it is plenty for me. They have plenty of options for people wanting even better coverage. Geico has competitive rates for auto insurance. I shopped around before choosing a company and they were competitive but seemed to be the best value. I have always had the best customer service. There is always someone available to help 24/7. Online and by phone. They left me detailed voicemails when I couldn't be reached.

I do not have to concern myself if I am on time with payment or having to call into the company speaking to different Representatives about the same thing. I think the coverage is good. You can feel pretty confident when on the road. Knowing you are being pretty much protected as well as others. That can give you some type of peace. It is very valuable. I think a lot of companies do not offer as much. But this company does and you can feel secure about the benefits that comes with the policy. The customer service is ok depending on who you get. For the most part they try to accommodate you. Some of the Reps will ask you the same thing ten different ways or have you on hold for long periods of time but not too often. I think it depends on what you are calling about. Other than that they are ok.

There when needed after I had an accident. Came to house and printed a check for me in my driveway and had my vehicle put on a flatbed truck and towed to the repair shop to begin fixing. Covered everything for me and made the same vehicle like new. The accident was not my fault and they make sure all the repairs for completely fixed and cut checks for everything that day on the spot. I have full coverage for everything - rental car accident cover personal coverage Towing and complete repair coverage and it's all at a reasonable price. The people that come out to the field were always reachable, helped assist me in the repairs to make sure they're doing right, and we didn't get ripped off. The customer service people every time I called I got an answer somebody and got the results I needed to get everything going and moving and put the accident behind me.

They will react immediately when you give any claim. They will claim the bill according to the situation based. Coverage of Geico is satisfied for the insurance. It will cover all major incidents that we want to cover like all situations like minor to major accidents. They will cover according to situation. It is so reasonable when we compare to any other insurance policy. I highly recommend this to all. Customer service is so satisfied for Geico auto policy. They will contact you and give whatever information you what with clear details.

Filed claim. Helped with repair shop loaner car all at no out of pocket expenses. Very happy with service. Also rate was not raised. I am a loyal customer for over 15 years. Also have homeowners ins. with them. Offers full or partial coverage different deductible to fit your needs. Offers road service glass repair thru automate where they come to your location. Easy payment plans: monthly, quarterly, or yearly. Can contact thru phone or online.

I had a claim and used their app. It was very quick and easy. I got a response very quickly and they processed my claim. I would recommend in the future. I was very satisfied. It covered my car with only a five hundred dollar deductible. You could choose from different types of coverage. It had more than enough options. It has made it so I don't have any stress over coverage and knowing if I had to file a claim it would be easy and thorough. I have no complaints or issues. After I used the app to file a claim someone was in touch quickly. They were easy to deal with and made it pretty stress free. It was very positive.

I have had GEICO for over 10 Years, and throughout raising 3 teenage girls. They are fast and they educate consumers as they go. I have had at least 5 claims. They offer a full spectrum of coverage, but my favorite by far remains the no extra charge for kids with a learning permit until their license is issued. I was hit by a drunk driver and they did everything they could to help me. It means a great deal being able to get someone on the phone quickly when there has been an accident and they have never raised my rates, in spite of all 3 kids having a few accidents!

I was pretty happy with their coverage options. Enough for me to choose from that helped me make a good decision on what was best for me. Good prices especially for my husband. He barely got his license at age 21 so getting insurance at other companies was super expensive. Since I was the main driver, they were nice enough to give us a great discount for my safe driving record since I had my license since I was 14. Up until the last time I had contacted them, customer service had always been great. Emails were responded to within 2 business days but usually after 1 day. Any calls were answered within a few minutes. The last contact with them was horrible and actually made me change companies.

Although I have never had a claim processed by Geico, I'm sure it would be pretty quick and easy. As is everything else Geico offers such as the website, and the quote process. Geico offers plenty of numerous options for levels of coverage, from full insurance to basic liability. This will fit everyone's different needs based on car value, and everything else. After getting many quotes from many different insurance companies, Geico has and continues to have the lowest prices out of all others. Essentially, its the best value for my cheap crappy car.

We have had no claims with them. That's why I didn't understand increase in premiums. The reason I started shopping around for a better price. One of our vehicles is fully covered. The other just has necessary coverage required by the state. Our deductible is five hundred dollars. I guess the only value is peace of mind. The full coverage provides this. The other coverage provides only partial peace, and a constant reminder to be careful, especially with contents, since there is no coverage for theft. Customer service has been average. They are there when we call, you can go online, or call a 1-800 number to report any vehicle changes or accidents. They have been helpful when we switched vehicles.

I can vouch for the great customer service on other things such as changes in coverage. I know that you are able to file claims both online, over the phone, or on the application. My coverage has stayed consistent for the most part. It has always been very easy to change it when needed. There are a ton of levels of coverage to choose from. I do not think I pay a lot for very good coverage. I believe I get better value with GEICO than my previous insurance company. They also offer discounts for bundling. I have my auto and renters insurance bundled together. Geico's customer service has been great. I believe you can chat online as well which I find very convenient. I have had a positive experience each time I have had contact with customer service.

I've never had to deal with the claims process through GEICO, but with the ease at which everything else gets done (along with the good customer service and knowledgeable staff), I can imagine it would be an easy process to deal with. For what my husband and I need and can afford (very base coverage for cheap), GEICO provides us with the best amount of coverage for our money. Compared to other companies that I have looked at, GEICO provides my husband and I the most coverage within our budget. Our budget is extremely tight, so the fact that GEICO provides a good value for our money is very important. I have always had good customer service from GEICO. Every time I have sent an email, I have received a response within 2 hours. Along with that, when my husband and I got married and I needed to add him to our insurance, it was done the same day with no hassle.

Easy claim process and very helpful customer service people. No hassles and great service in all areas. Easy phone access, and very professional people to answer each and every question you may have. Coverage is the best. Everything is explained in total detail and you are afforded many options that will cover every potential problem that you may encounter. As far as value you can't find better coverage and a better rate. The price and the service is exceptional and every detail is explained upfront. Customer service is the best I have found anywhere. Each person is polite, professional and extremely helpful. They are quick to answer any and all questions you may have about every situation you may encounter.

I like that you can see what you are covered for online and there are a lot of different coverage options at a lot of different prices to have something for everyone. You can also make changes to the options online and it will show you a new payment schedule based on that change. I think that they are a great value because it is hard to find insurance that is cheaper and for the service that they provide for that premium it is a really good value. Every time I have needed to contact customer service they resolved the issue and I did not have any complaints about the person that I had spoken to.

When you want to claim this brand would service you very quickly. Processing is not difficult. Customer service can help you. Coverage all. You would love it. When you want or you don't understand about coverage. You can consult customer service. They will help you. It's very easy to contact them. Its value that I can trust this brand. Discount. Claim, quickly. Reputation company, innovation. Good service. Will never disappointed for this company. They pay attention their customers. See on ads. It appeal me to get this brand. I love this brand.

Easy to start process. You start with simple description of what happened in process. After that, everything is processed fairly fast in timely manner. If there is something additional information needed, that will come quickly. It covers different types of situation which might happen in real world. There are different price points for situations which might happen in your life in future. It is on you to pick which option you want, or need. When you compare options from various sources of auto insurance industry there are a lot of options which could be included in all this options. Customer service representative are friendly. They are very professional in manners. Good English language is used so you don't need to spend a lot of time just trying to understand person from other side of wire.

The processing was fast and efficient where I am satisfied to an extent. Geico auto insurance knows how to please their customers as the ads also prove that they like to be relatable. The options provided are efficient and convenient. I like that coverage I get is substantial and I appreciate the customer service as well. The value of Geico auto insurance is highly recommended. I'm happy with the service that I get from them and they're extremely courteous. The customer service I haven't used much but when I have they are patient with me. I am glad to be with this insurance company.

Making a claim with GEICO is fast and they make it easy too. They are reliable and make claims less stressful. I love GEICO because of this. Their coverage is great. They provide the money to cover the cost of almost anything you need to get covered. This is why I choose GEICO. The value of GEICO is very good. They treat their customers with high regard. They live up to their standards. Customer service is beyond expectations. They are very friendly and very helpful. They treat you with high respect. I love their customer service.

GEICO so far has been a great company. They offer low prices and online services which make it easy to do business with. Their coverage is excellent. They have great prices, great customer service, and easy to use online services. Have not had any problem at all. GEICO has been wonderful to work with. Very affordable prices, excellent customer service. We have not had a claim but I feel like they would do an excellent job at handling it with ease. Have really not had to use customer service except for when we first purchased the insurance but we have not had any problems. They keep us informed and up to date on all of the latest news that would be relevant to us.

The company appears to have many options for claims reports. From seeking quotes through several companies, I feel like Geico has offered me equal coverage at a lower rate, compared to their competitors. Prices for Geico have always shown to be the best for the coverage among their competitors in my experience. Their value has kept my business for years. After my rate had slowly climbed to $150 per month, I got a quote for $67 elsewhere, and called to cancel. Suddenly the rep said they had been just about to call me, as a new rule meant my rates were going to drop to $65... Sorry, but I don't believe that one bit, and I don't like being lied to.

On the two occasions in the 10 years we've had minor accidents the claims were handled timely and with full satisfaction. My premiums have only increased a very minimum amount and coverage has not decreased. I have full coverage which includes collision, comprehensive, major medical coverage for driver and all passengers. With a 500 dollar deductible, also car rental free towing and road service. The price to me is the lowest of all the companies I requested quotes from. I'm very satisfied with the customer service, rates and claims payment options. The customer service is exceptional compared to other insurance companies I've done business with, including Allstate, Progressive, State Farm, and several others. I am quite satisfied and would recommend Geico to all my family and friends.

Only have filed one claim, but it was good. They were somewhat quick sending someone & following up. They did followed thru, they sent it to get repaired, and did provided us with a car rental to cover us as the car was fixed. They do provided different types of coverage. It just depends how much you're willing to spend. They are somewhat expensive but they do cover a lot if you're willing to pay for it. It's not the cheapest but they do offer good coverage and they are a well trusted company that has been around for years and from personal experience they do a good job with claims. Their customer service was perfect, from their call in claims, to their online web site, to the claims inspector, they all were very professional & well trained.

We had damage to our van from a tire blowout, and they fixed it completely, and gave us a rental car, even through the extended time it took to get parts. We were pleased with the process. It seemed that our coverage, which was basic, was enough to cover all our damage. Everything was completely fixed, and we had no complaints. I think car insurance is way too expensive, and we paid way more than we should have to. But, it was the best deal we could find for our needs, at the time. The customer service was good. When we had damage to our car, they took care of everything for us.

I found Geico is way over priced than the others and am looking to switch insurance companies as soon as possible and recently searching new quotes. Customer service is fine. I have never had any issues in that department.

Geico has been so easy to file claims with. They make it even easier with being able to file a claim online or through their mobile app. All it took for me was a quick phone call and they handled all the details. Geico has more coverage options than I would even need. They helped work with me to find the best coverage that I would need for my family at the lowest cost. Geico has added so much value to my family's life. I don't have to worry about huge bills if I get into an accident no matter who is at fault. Geico's customer service is one of the best I've ever experienced. They are quick to respond to questions and when I was looking to lower my bill, they looked through my policy to help find certain ways for me to save money.

Friendly customer service, easy to report claim and problems handled efficiently. Was only without car for 2 days 'til I was able to get a rental car. I didn't experience any problems at all. Super easy to file this claim, no hassle, minimal wait times and talking with representative was a smooth experience. Comprehensive and uninsured motorist, also collision, minimal deductible, car was fixed timely, claim processed quickly, and insurance adjuster came out to assess damage, calls were handled promptly. Easy to pay premiums and will stay with this company. Friendly and competent customer service representatives, calls were handled in a timely manner, pleased with results, made my experience as stress free as possible.

Easy to do a quick process to get done. Very straight to the point when dealing with about the car issues that I had. I did not have an issues with the process at all and was happy with them. I am very happy with what they are providing me. I don't have all the bells and whistles on my plan but it is enough to cover me and something I can afford with what my level of income is. For the value it is a very good one with what I am paying. People should look into Geico if they have not. They offer good coverage at a good rate. I am happy with them. They do a good job, they are polite and ask good questions. I have never felt uncomfortable when talking with anyone from the company at all.

I have used my auto insurance company for over 10 year now but, thankfully, I have never had to file a claim with them for anything. I have been lucky and have had no accidents of any kind for over fifteen years now. Like any other insurance company, the company I use has various options depending on the amount you wish to spend. I have a very low cost plan and it has been ideal for me. It is hard to judge the value of a plan that you have never had to use but I do not see where it would be a problem. I have a low cost plan and for me the value has been great. Of the few times I have needed to ask a question, I have always received a prompt and understandable answer from their customer service department and have been very happy with their helpful answers.

I've never had to process a claim with Geico. One time I almost did but decided not to because I was concerned my policy would go up. A customer service rep suspected the same and advised me to not make file a claim. I have full coverage, I'm not sure about all the specifics but full coverage usually means the same thing across different insurance companies. It's valuable because it's illegal to drive without insurance, so it's nice that it's so affordable (unlike the case with health insurance). It also provides peace of mind, which is of course priceless. :) I had a customer service rep advise me to NOT file a claim because it may cause my policy to increase in price, or I may have been found partially responsible for damages. I thought that was nice of her.

Fortunately I have not had to use any sort of claim service. I had a relative that had to file a claim with Geico and the process was described as painless and to the point. Competitive and affordable. Overall it was a few dollars more on paper than a few other providers but being backed by Geico is worth a couple of dollars to me and the features that you get wash away the difference. Customer service is unbeatable and the representatives are personable and you truly feel like family in dealings with Geico insurance. Overall I would recommend Geico to anyone who wants value in their insurance policy and peace of mind. Flawless customer service paired with to the point and easy to understand policy documents is a match made in heaven. Representatives are knowledgeable and you will only get facts and valuable guidance, not the run around or feeling that you are just a number.

They are honest and settle claims in a timely manner. I filed an auto claim with Geico last year, and it was processed in less than two weeks. They offer enough coverage for a reasonable and affordable rate. They offered some discounts which lowered my premiums, that's all what I want. They have better value for the money than any other auto insurance company. They don't always increase their rates like other companies. They are very helpful, they listen to you, and they try to answer all of your questions and try to solve any of your auto insurance problem.

The only time I've had to file a claim was when we had a parking snafu while driving a rental car. The agent I spoke with was helpful, clear in her directions, cheerful and made me feel at ease (remember, I had just damaged a car that "wasn't mine", I was on edge!). Since then, I've recommended GEICO to at least 3 people. It was the least expensive on the market, we have full coverage and have always had really great experiences with customer service.

Very simple. I completed in less than 10 minutes. It was recommended to me by a fellow friend of mine. I would highly suggest it. This brand allows for me to have safe driving perks, come to my assistance when I need my car jacked, and also alerts me when my bill is due. I'm happy. The value is great. I missed a payment of one of my Geico payments and I was penalized by my prices rising sky high. I wasn't pleased at all at the news. That's the only flaw that I came across in this area. Although I had that hiccup with my prices being raised, when I called to ask about why, even though I didn't like the verbal response, customer service was very respectful and told me what happened and why.

Easy process. Everything can be done online. No need to contact a claims agent in person. Check sent within 2 weeks of claim made. Follow up communication is made from regional office. No increase in premium. I would recommend the roadside insurance. It is quick and works real well with everything from flat tires to jump starts. The wait times are low and the service trucks are usually from local repair shops. Geico is a great value. It is very affordable and reasonable payment schedules are available. It fits in nicely with a tight budget as the monthly amount doesn't change. Customer service is very easy. Simply log on to your policy and navigate the website to where you want to go. All functions are easily done from the website.

I have never made a claim but from what I hear it usually goes well. I am glad you can do everything online with Geico. They have a good website. They gave me the exact coverage I wanted at a price that was lower than everyone else and I did everything for my new policy and purchase online within a hour! I was able to do everything at home on my computer. No need to find an agent or sit in their office. The whole process of the quote and the purchase was simple. I have not interacted with customer service. I hope I dont have to because that would be a claim! But the website is easy to use for everything else

They handled the claim well overall, but took a very long time to do so and the whole entire process was very long and tedious. Overall, this became very frustrating. Their coverage options are very extensive and they offer lots of different options based on whatever you are looking for for yourself. They have coverage options personalized to fit your needs.

It's very easy to do if you have a claim. Efficient and fast. If you have any questions, the representatives are very helpful as well. Loved having Geico! Their coverage is very thorough and fairly cheap for the coverage. Geico is one of the best insurance companies! They cover mostly everything you'd need. Value is pretty great for the amount of coverage you get. I'd definitely recommend to friends or family. Fairly cheap, especially if you have an honor roll student. Their customer service is very friendly and helpful. They explained anything I didn't understand in detail. Never made me feel ignorant.

I hear that they are very good and fast with their claims processes. My rates are reasonably priced and competitive with other insurance companies. My coverage is what is needed by state law. I switch from another insurance company because this insurance company had overall lower rates. I have been very satisfied so far. My insurance rate is good for the value of the policy. I enjoyed the process of picking which rate was available for my purposes based on several different factors. I often use the insurance company's app for look at all available discounts for my services.

I have not had a claim to process but have been hit with someone with Geico and they were very quick and they were very customer service oriented and reliable and very friendly. They worked with me to get me the best type of coverage at the correct and affordable rates and the best payment options that were available. They have the best values around because I checked all of the major insurance companies and they had the best customer service and rates.

GEICO offers a variety of coverage options to fit your budget, whether you want complete coverage with all the bells & whistles or just basics. GEICO offers very competitive rates. Compared online to 4 offer major carriers and were the lowest price for the same insurance coverage. I feel confident that my money will be well spent if and when I need to file a potential claim. Received initial quote online very easily. I chose to actually place the policy over the phone because I felt more comfortable with a "real" person helping me. They were quick, efficient and professional. Great experience.

Filing claims with Geico is extremely easy. The process is straightforward and very simple. There are people there to help you if you get confused. Overall, I would recommend Geico to anyone! Geico has wonderful coverage. Unlike other insurance companies, Geico actually covers what it says it will. This makes my life much easier when something happens and I need sufficient coverage. Geico is of great value. I know that my monthly premiums are worth the money because in the case that something does happen to me or a member of my family, I know I will have the best coverage. Geico has great customer service too. I have been on the phone with a representative a few times and every single time they are ready and willing to assist me with knowledgable advice.

After scheduling the claims review over the phone, I meet the claims officer at a location near my residence. It's usually an efficient process. I have a $500 deductible but other than that GEICO usually covers anything past that. They have taken care of hail damage. I haven't had to use the coverage much at all. The most helpful thing from GEICO is the roadside assistance. I have had two flat tires. GEICO sent out a tow truck each time with no extra charge. It has been very useful. The customer service is fine. They process claims ok, roadside assistance is good. Hold times are not too long.

I called them and they contacted me. It took less than a week to get everything taken care of. When it took longer to do the repairs just one phone call to them and they made sure I could keep the rental car that much longer without question or giving me a hard time. I carry comprehensive with a 500 dollar deductible. I carry everything required for a vehicle that is financed through a bank. I do not have to worry and wonder if I can covered or not. I do not worry about having to answer a pile of questions if there is an accident. I simply call them and even if I don't have a copy of the police report they will contact the police to get one although it will slow things down considerably. They were always polite and to the point. I only have contacted them the one time when I was rear ended. They did take two days to get back to me when I was waiting to find out how long the repairs would take.

I was hit by another car, unfortunately it was a hit and run, thought since I was claiming damage through my company since I could not account for the other car that my insurance would go up -- not so -- I was extremely relieved and the claim was handled without a glitch. If you don't know what type of coverage you need all you have to do is ask - reps are very helpful. They give you the coverage you need without giving you any unnecessary coverage that hikes up the price of your premiums. Find they are always willing to work with you to determine exactly what is necessary for your household.

The coverage I have is good but I need more but cannot afford it. I have 3 vehicles and am already paying an arm and a leg. So I wish they would give a decent discount for being such a loyal customer and not ever having any accidents or traffic violations. I guess I'm satisfied with what I am spending but wish I could get more but cannot afford it due to the cost of getting it is so flipping high. They need to give good discounts for loyal customers with great driving records. I never had a issue with them. When I call they are very helpful and willing to do whatever it takes to make a happy customer. I would recommend them to friends and family.

My daughter was in an accident, which was her fault. She has full coverage and has never been late on a payment for over a year. The accident occurred during the day during normal work hours, but she was off that day. The accident happened 4 months ago. I cannot get anyone on the phone to explain why they will not cover the accident. They have not denied the claim but they will not fix the car. She has lost her job. The auto repair shop is charging her storage fees everyday. She car rental insurance which has been denied and they will not pay the bill so the rental company is threatening to take my daughter to court... She is a single mom and has lost just about everything she had in the floods in Lafayette Louisiana. All she had was her job and her car and both have been lost due to Geico not caring about their customers.

Fast and easy, the claims personnel are helpful and knowledgeable. My vehicle got hit in the parking lot at work and they helped me figure out next steps from there on in. I wish there were more options like Accident Forgiveness or any of the other things that an Allstate or Liberty Mutual offered. The coverage is pretty standard - you get what you pay for.

While I have never had a claim with them, they are very helpful answering "what if" questions I had. CSR was polite and very knowledgeable. I am sure if I had a claim that they would handle it fairly and efficiently. I had another insurance company call me and try to get me to switch. I was open minded and asked the other company what their rate was and what it would cover. The CSR had to admit that his company would not be as cost effective as Geico was for the price they charged. Upon my telling them Geico's rates and coverage, even competitors had to admit they could not match it. Geico is the best value in insurance that I have ever had in all the years I have been driving. Customer Service Representatives are knowledgeable and polite. They answer the phone quickly and I have never been cut off. They know enough about the policy to answer my "what if this happened" questions.

Fast and efficient claims process with very good customer service. Provides ample support when an emergency situation arises and quickly finds a solution for the customer needs. Customer service is friendly and supportive to expedite the claims processing. Provides full automobile liability coverage including total damage replacement coverage. Provides tow service and rental car availability. Provides full information to the nearest auto repair shop. Excellent value when compared to other insurers. Provides full coverage with the lowest premium value for safe drivers without accidents and traffic violations. Excellent customer service provided to customers 24 hours per day. Full customer service for all your automobile coverage in all states.

It is easy to file a claim and they handle claims fast and easy, there are several ways to file a claim. Their claims department is knowledgeable and helps you file a claim. Geico covers you where ever you go within the USA except for out of the country, I have never used it but I think you can buy or get insurance out of the country through them. I have been very satisfied with how they cover you. With Geico you can feel confident you are covered even though they are a discount insurance agency.

We had mostly Roadside assistance claims. No out of pocket money needed. 1 phone call to get tow trucks out. Knowledgeable drivers, the people at Geico were compassionate in times of trouble. We had 3 drivers on the policy. We had full coverage including comprehensive. When my daughter moved back home we added her with no problem and the premiums were not outrageous. We switched from Allstate to Geico when I bought my youngest daughter a vehicle. I called Allstate from the dealership to get a quote for the car. They said it would be $100 more a month. When the policy came it was $220 more. I called Geico and they quoted me the $100. Anytime we needed them, it was 1 phone call and things got done. They were always caring and knew what needed to be done effective and got things done immediately.

While I have had enquirers I haven't had to file a complaint. I am very happy with their coverage. With my prior insurance company, I had less coverage and my rates were a lot higher. I was very surprised at the coverage that I have with Geico. Great value! For what I get for what I pay, I am more than happy. Geico beat out my former company and all of the others when I shopped around. Very impressive. When I first turned to Geico to get a quote and subsequent coverage, they were great. Very helpful and informative. They have been able to quickly help me with any misc questions or concerns. Very caring and friendly.

They have always been there to walk me through the process. I novice shouldn't be timid. They will step by step it for you. The call center is very friendly and understanding. I find them to be very professional. I think they've handled my claims very well. They have always been on time and prompt with reimbursements. Even in tough times they were there. They understood we were stressed financially strapped. They understood and they work with us very well. The customer service is beyond excellent. They were absolutely helpful. I called him several times in one day and they didn't mind at all.

Their coverage was really average. There was nothing special. The price was uniform to that of other companies. I have no means to give any more information about it. The value is the same as I would get with most other insurance companies. I don't find anything wrong with their methods. I am just fine with its value. I have no problems with their customer service at all.

They listen to my issues and handle them accordingly. Like any insurance, there are hiccups, but less than with others I've dealt with. They cover the things I need. It's a fair value, according to my needs. It might not work the best with someone with a family or more than one vehicle. It varies according to what you need. They listen and I've never had to wait long.

The coverage was what I was looking for at a reasonable rate and with the ability to process the payment and chose my policy needs online was very satisfying. In doing a price comparison of several insurance companies for the exact same coverage and deductible theirs was right in the middle and had better score by consumers. I never had to call or utilize customer service. Everything I needed or wanted to do was done quickly & efficiently online via their website.

Claims process was simple. The agent will help you file a claim if you need them. They are always available to assist with your claim. They let you get three estimates and you choose who you want to use. Their coverage for me includes full coverage with a low premium of $76 a month. My deductible is $500. I also have roadside assistant include in coverage. Rental for a max of $30 a day for 14 days or longer if needed. Having insurance makes me least worried about being involved in a wreck. If something happens at least I am covered and can get another means of transportation. Great customer services. They try to make everything no hassle for their customers. Great experience. Everything I have a problem they help to resolve it.

It was a very easy process to begin a claim with them. I was able to do it online and they pretty much took care of everything. They set up the appointment. They provide great coverage. I was able to tailor the coverage for the amounts I wanted. Was able to do it all online and set up the payments also. They offer great value. I have multiple vehicles covered with them. The prices are very competitive and I haven't had any issues with them. I have had a great customer service experience with them. They were able to process the claims in a quick and friendly manner. Are always helpful.

I have not used claims processing at this time as I've had no accidents. However, my experience with their various other online services are awesome! It was easy to compare and select the various coverage options using the Geico web site. I was able to customize the policy so that it gives me just the right amount of coverage for my aging car. Feeling comfortable that I can adjust the policy as needed has made the whole business of getting insurance more understandable and made me feel empowered to customize the policy to my own needs. I have not had personal interaction with the customer service department other than chatting with the online representatives as I configured my policy. These interactions were helpful and informative.

Engine damage made clear upon every contact with GEICO. Agent called twice. Photos of damage clearly show oil on ground. Oil everywhere with burnt oil on grill. Sent 4 emails and repair shop has left messages twice. Vehicle at shop for 5 days with only response about body damage. I should have looked at ratings. Will buy different insurance now!

I really enjoy this company so much. They have the best benefits and I really enjoyed the service. I think that they are very fast and they are so professional. I think that they take good care of their clients and they take the time to listen to everyone to make sure that they are heard. The coverage is really great and I feel like they do a great job of making sure that they put the client first. The first thing that they do is make sure that they ask questions and that they listen to what I have to say. I really feel that they are a great company. I think that they are doing an awesome job. I would recommend them to anyone.

I have not found the process to be difficult or complicated. The experiences I've had in dealing with claims processing have been pretty good. Overall I am happy with the coverage provided for the amount I pay. I've never had problems with it yet - when I've needed to get something fixed, it's so far been covered. I am happy with the value. The few times I've needed to deal with my auto insurance company, they've covered what I needed, and I don't pay more than I think is reasonable. I am happy with the customer service I've had. They have been helpful and polite, although wait times are sometimes an issue I've noticed. But overall I've felt respected and helped.

I have had claims before and for the most part, they make you feel at ease and get the job done. Even though you are very anxious about the situation, they do a good job in completion of claim. I have no problem with the coverage. I think it's a fair price and I am able to pay it quarterly and I can change my coverage at anytime online. I have Geico for a long time and I usually hear from my homeowner’s insurance company that if I switch to them for car insurance, I would get a discount, but I feel very comfortable with Geico. Like I said before the customer service department makes you feel at ease when you have a claim and very knowledgeable. They are very helpful also.

You are able to start the process online or by a phone call, and can be walked through the quick and easy process of filing a claim. There are many different coverage options and you can customize your own plan. First you choose full coverage or liability insurance and then you can select affordable additional options like roadside assistance or rental car reimbursement. Geico insurance is very affordable with a variety of payment options. With the customizable options you can build an insurance plan to fit almost any budget. Their customer service can walk you through building a new plan, filing a claim etc. They will also take the time to explain anything that you do not understand and will explain all your options available.

Fast. On top of the problem. Convenient locations for damage estimates. Good communication. Competitive rates. Nice staff. Competitive pricing for similar plans. Wish they would offer disappearing deductible. Low cost. Helpful customer service. Knowing things will get taken care of. Meets my expectations. Good value for amount paid. Feel like I'm protected. Less worry when I need to use insurance. Always seem to care about your situation. Caring. Gets the job done. Answers questions thoughtfully. General concern of your situation.

I never had to put a claim in when I had insurance with them. But would recommend them because their prices were great and very nice company and helpful. I had full coverage and there was many benefits to having it like the 24-hr towing and they were always helpful with everything. Never once had a problem with coverage or billing. It added value to our life by saving us plenty of money and very good protection for my kid if something should of happened. I no longer have that insurance because I no longer have a vehicle. They were very helpful everything I would call with a problem with the bill. Also got me the best insurance policy for a very good price and great coverage. I really like having them for insurance I will go back to them when I need insurance.

I am able to make claims on the application for Geico and get roadside assistance when incident occurs. The process takes about 5 to 10 minutes and will be able to call if needing more assistance. With my previous record of incidents and type of car and such, Geico provide the best coverage at a lower rate for collision and such though I do have to pay for a higher deductible. I am able to navigate and easily use the application and website and Geico provide great customer service if I have any questions or concerns. They are highly trained and will answer your questions whether it be something about the discounts or just seeing if you are eligible or maybe something about the website or app.

I have never had to make a claim ever with any auto insurance company but I know people who have used Geico and it has been a smooth easy process. The coverage you choose is determined by you and what your requirements are in the State you live in with you being the final decision maker. The value for me is that I can get the coverage I want at a competitive price with competent customer service assistants who answer all questions thoroughly. The customer service team is of a high and qualified nature who listens and strives to do what you are asking and answers your questions and concerns quickly and thoroughly.

While going through an intersection my car was hit by a car running a red light in 2003. I filed a claim and everything was handled quickly and w/o hassle by Geico. Good coverage for me right now. I have dropped collision as my car is 13 years old but have kept all of the other coverages that are appropriate for me at this stage of my car ownership. Geico is a customer friendly company. You can use their new application on your Smartphone so you can access all of your information including your latest Geico insurance card right on your phone. If you don't have a Smartphone you can still call and get a customer service agent in a timely manner.

Call their toll free number, give policy number, describe what happened. The customer service or claims representative will then ask pertinent questions so they can make sure they have everything they need from you so they can expedite your claim. Low premiums that offer total coverage for your vehicle along with low deductibles and road side assistance. They offer varying amounts for medical that will help offset your health insurance coverage. Your coverage includes a rental in case your vehicle cannot be driven.

It's fast, efficient and reliable. You can have peace of mind knowing that they're taking care of you. Their customer service is great. The claims process is fast, reliable and efficient. Can provide notification when it's done. The coverage is very reliable and trustworthy. Customer service is always on call when you need them. It's rare when you encounter an issue. It's provided me with respect acknowledgement. They have demonstrated loyalty to their customer base. And I am content with the service they provide. I would recommend it to all. The customer service representatives present themselves as knowledgeable. The customer representatives try to make it easy to understand when you have a question and don't overcomplicate the situation.

My daughter was killed in an accident. They paid the funnel and the truck but did not give me as much as the truck was worth. They settled pretty quickly but they were understanding and remove the truck pretty fast. I had full coverage but no other vehicles were at the scene of the accident. It was ruled as one car accident and they only paid the truck and the funnel expenses. Nothing for my daughter death. I thought it was really good insurance company. They settled pretty quick but did not pay what was expected but when I claim on windshield it fixed it quickly and was great. They were very helpful on the claim. Several different agents talked to me about my claim. They were polite and understanding about my concerns.

They were good, but I’ve had cheaper through State Farm. I enjoyed the coverage. The only issue I had was "storage" on vehicles I wouldn't be driving throughout the winter. Renters could have been better, but fair for the price. A fair value for insurance, I’m sure for some people it's the right option. For me at this time, it however was not. I needed an insurance with better storage deals and renting options, which I found at State Farm. Always had my AGENT calling me personally with any questions, so I don’t think there has been better for service. Always friendly and always helpful.

I had a claim about 6 months ago and they were very helpful and the customer service was great. Didn't take long to fill out all the paperwork for my claim. Was looking for full coverage to recoup if needed on my new car. The coverage they provided was very good and the price was right. The full coverage was exactly what I was looking for. Many options to chose from. I chose the full coverage and the price was within my budget which helped a lot so I didn't have to go shopping around for better insurance. When you have questions about your coverage they can explain it all to you. When I had a claim they knew exactly what I needed which was very helpful because I don't know much about insurance.

They helped me through each step of the claims process. They dealt with my old car and provided me with a rental. They were very professional, and overall helped me in my situation. Full coverage is way lower than with other companies. They allow you to put multiple drivers down. Although sometimes they can catch you on small details like how many miles they'll tow your car. Even though I don't have a lot of credit, they offered good coverage at a decent price. Could they improve? Sure but honestly, they're there when you need them. That can't be said about other insurance companies out there. They handle claims professionally. Their customer service line has reasonable contact hours. Their representatives are friendly and adequate.

I know that they have many options, and they have low monthly payments, and you can set your payment due date to your preference. They also have other types of insurance that when combined together you get a discount. It has added a great value to my life because I know that my vehicle is fully insured and I don't have to worry about being in an accident and having to pay a big repair bill. Although I have never filed a claim I am very positive that my auto insurance would be easy to file a claim with. Because when I signed up it was very easy. They asked me all the necessary questions and sent me my policy thru the mail. They also told me that "if there were any changes feel free to call or write to us at any time."

I called late at night and they took care of everything. They even checked on our health and made sure we would have something to drive the next day. They have given us all the coverages and deductibles we asked for. Great price and have never let us down. Can call up and ask or change anything within minutes. Great value. No matter what we need for deductibles they make sure they are directly for us. Feel very good about the value of our policies. When our son had an accident they were more than concerned about him, and took care of all paperwork and everything that went along with it.

I have only used roadside assistance and have not filed any actual damage claims, but I had no problems. The representatives were very friendly and the entire process was quite easy. The coverage with Geico is cheaper and actually better than my previous insurance company. I am able to get more add ons like roadside assistance and rental car reimbursement and pay less for it. I have only used their customer service on one occasion and I had no problems. The representative was helpful and the process was very simple.

Claims were handled very efficiently and without any inconvenience. Representatives were very helpful and accommodating. Use them for my motorcycle insurance as well. They have coverage for just about anything you can imagine. We had no problem customizing our policy to fit exactly what we needed. Updating and changing the policy was easy too. The best rates we could find anywhere. We were very pleased with the price of our policy for all of the coverage we were getting. No one else even came close in price. Customer service was always very polite and helpful. Also produced some very good ideas to help us maximize our coverage for what we wanted to pay.

I let them know I'd been in an accident and I was taken care of. Within less than a week I was in a rental and my car was in a shop, being fixed and the claim process was super smooth. Pretty much you're covered in any situation, and you have them behind you to clean up your mess. Anytime I had to talk with my agent, I always felt better after the conversation.

I've never had any issues with them in any other interactions though so I'd assume their claims processing would be the same. I have great coverage at an amazing rate. Plus they reward you with discounts for having multiple vehicles and no accidents. Changing coverage is never a problem either. I get a great rate for the amount of coverage I receive. I've never filed a claim but feel sure that they would give me a fair deal if, heaven forbid, it ever happens. They're always friendly and happy to help with any questions I have. I've changed my policy many times, adding or taking cars on and off the policy, and I've never had a bit of problem doing so.

Quick and hassle free, easy claim, they handled it all. Arranged for rental, towing, inspection. Paid quickly. Final inspection after. Made only one phone call to report it. They handled the rest, made sure I didn't need medical care. Roadside assistance, various levels of liability, various levels of compensation, meet all state mins, meets all lender requirements, easy to do online or over the phone. I have complete security and peace of mind. For the price I know I will have no issues and be protected. Easy renewal, online or phone, thru the mail. Loyalty program, accident forgiveness. Never had a billing issue, responded quickly to any online questions, call and ask or type and ask. All aspects of policy and billing are customer friendly and easy to use.

It's very easy just call the claims department explain what happened and they will evaluate your claim. They will tell you over the phone if your claim is valued or not. I need my coverage to be evaluated again so I called to discuss my policy and what kind of changes should be made. They gave a lower monthly premium just what I was looking for. It has lots of value to my life I have enough money to spend on myself and family. There are thing on the policy that you don't know it’s on the policy how to evaluate. The customer experience Is great. You also need to speak with the head manager to make something happen to your policy. This person listens to what you have to say and they will help you out.

My agent has been very helpful with adding and removing vehicles from my policy. He made the process very easy and quick. There are many different coverage limit policies available through Geico. After speaking with a representative they will suggest the best one for you but it is your option to choose any of the choices yourself. I have a policy with coverage one step up from the minimum requirements of my state. Absolute best price for the coverage. They are a reputable company and will be there for. I have seen slightly lower prices elsewhere but from companies that I'm not sure will be there when I need them. The customer service has been great. I have only had to contact them a couple times but they were very knowledgeable and help me make changes to my policy very easily.

Many options, lots and lots of extended coverages. Cars, trucks, motorcycles, boats, etc. virtually anything can be covered by GEICO's insurance. I've been able to continue to have my car and truck insured at a reasonably low rate. Far lower than other insurance companies, while still being a lower monthly rate than all other companies I've investigated. They were nice and friendly. Always helpful.

Was hit by uninsured motorist. They recovered my deductible first, paid for the repairs and didn't raise my rates. The whole process was easy least from beginning to end. The whole process was simple. We insured 5 vehicles with full coverage. The cost was reasonable. Only issue was after kid had accident in dad's car rates were raised and stayed raised even after kid was removed from policy. The customer service was great from beginning to end. Always easy to speak to a real person. Website was easy to navigate and had useful information. Mobile app was also easy to use.

Normal coverage. Nothing fancy. Terrible! I paid for six months in advance but once I moved they wanted over twice as much more for the exact same coverage. Needless to say I switched insurances. Just as terrible. They will not work with you and do not care to keep your business. Do not use this company ever. They suck big time.

My husband had to swerve to avoid accident causing him to total his truck. We have full coverage on all our vehicles. Geico does not want to give us any more than wholesale for the truck. I had two banking institutions blue book the truck. They both said Geico was not offering the full amount we were entitled too. Also, I had two car dealers tell me Geico is the worse to deal with. They put all these ads on tv how their rates are lower than anyone else, now I know why. They don't want to payout on a total wreck. I've had emails sent to me and since when does someone text instead of making a phone call? Also, I'm sure they will increase my ins rate after this is settled. If it ever gets settled. It has been almost two weeks and we are still arguing with them...

Efficient, friendly when helping us with a claim. Payment was acceptable and rates didn't increase after the claim was finished. They helped find a repair facility that did adequate work on the repair of our bumper and door. Good prices when compared to other similar insurance companies. They give adequate loyalty discounts and have a quality smart phone app that is helpful if you need it in times of an accident. The cost for our family is comparable to other insurance companies that offer similar coverage. They have a good website and mobile app that covers many of our questions so we don't need to call often for answers and when you do have to talk to someone they have an online chat or phone service. Both of which are very helpful and professional.

It covers a lot and is very good service. My car is fully covered by this insurance. Everything was perfect and it works good. My car is good with this insurance because it's very affordable. It helps things past and time with everything I do. I love how I can set up a payment that fits my schedule for when I need to make payments.

It was very easy to use and so fast in response time. I sure am glad that I have this insurance. The claim service was so polite and courteous, they took care of everything. The coverage was great. It covered almost everything. I'm very happy with the support of the customer service and its people who are very helpful and knowledgeable.

Never had a claim with THEM but because of a claim with another they wanted a LOT more suddenly! I didn't like them at all for that reason! Coverage of one is pretty much the same as coverage of another, it usually boils down to rates and how nasty they can be if you ever "dare" to expect them to pay... but smiles all the way as they want YOU to pay them!

I made a claim online, the night the accident. But it took several calls and voicemails for them to get back to me on the paperwork. They continuously avoided my calls and were late calling back. I had to continuously leave several voicemails for him to return my calls and give me some answers about the progress of my claims. The coverage is manageable, however I recently bought a new car and my payments went up. I didn't think that was possible since I make all my payments on time and have a good driving record. Geico hasn't added much value to my life really. It has only increased my payments which makes it difficult for me since I have several bills to pay and manage.

After being in a car wreck they took care of everything for me. I waited about a week and everything was resolved. Within a month I had the check for my damages in my hand even after the car repair shop took longer than expected calculating my damages. I was able to find a happy medium between coverage and affordability. I knew my deductible was manageable and felt my insurance was affordable. I felt that I was able to get an affordable auto insurance plan for my family that fit into my budget while still keeping my family and finances safe. I have never had any issues with their customer service. I was in a wreck and they were professional about resolving all issues in a timely manner.

I've only had to file a claim for roadside assistance and they reimbursed me for the towing really quickly and accurately. However, I do not have (and never hope to have) experience with car accident claims with Geico. I am satisfied for the price paid and the overall value I get. It gives me enough coverage to feel safe using this insurance company, while still maintaining some coverage. I do not really have too many complaints about Geico. Their prices are competitive to what's there in the market right now and I don't feel ripped off by them. They have really great customer service reps that you can talk to 24/7, and they are knowledgeable about the products they offer and they will help you get the right coverage.

The service I received when making the initial purchase was very helpful in making a decision on coverage and deductibles. The representative was very helpful in determining the type and amount of coverage that I needed for my vehicle. The process was quick and easy. The price for the coverage I had was very reasonable. I was able to keep a low deductible without paying a high premium. It was easy to apply and did not waste a lot of my time to get coverage. The customer service I received was fantastic.

Once we had a chip in our window, and the claim was processed in an acceptable amount of time. A check was mailed to us and we didn't have any issues with the claim at all, but customer service wasn't as good as I'd like. Many options are available so everyone can adjust coverage according to their needs. Making adjustments is very easy to do online. We personalized our policy and we're very happy with it. Insurance is very important for peace of mind, and a good value helps with that too, because when you know that you're not overpaying you appreciate the value you get from the company even more. Customer service isn't Geico's strongest side, and I believe they could definitely improve on it. The wait time is usually long to get through, but that's what you'd expect when policy costs are on the lower end.

It usually takes them a long time to process claims and get through them but once they do it's a smooth process. I don't mind the process after the claims process but it just usually always takes so long. It covers most things but not all. They can be very misleading. Sometimes there's fees and extra little payments that you may not know about so it's good to be aware of that. The value is ok. It's not the best and I feel like I'm overpaying for what I get but it's the cheapest available for me at the moment so I deal with it in the meantime. They are always really very nice to me on the phone when I'm talking with customer service representatives over the phone. I've had no issues with their customer service yet.

Everything took a long time to process. Was not very friendly service and very hard to contact the right person without being transferred ten times. I would not recommend. Very expensive for not very good service. There are a few options but again they gave me one of the highest rates and I have a great driver’s record. There is no value in Geico. Terrible customer service and they are not helpful for anything that I tried to do with them. Most of the agent workers were very rude and did nothing to help solve any problems. I had an accident that was not my fault and I was treated as the person who was at fault.

My husband was rear ended on his way to work. He spoke to a representative in a very timely manner and he was instructed where to bring his vehicle for assessment. Turns out they had to total the car, which was a huge bummer for us. But even the process of getting the check so that we could get a new car was smooth and easy. The whole process was as good a circumstance as possible. So far our coverage has been adequate for a hit and run that we experienced and an auto accident. They were clear and easy to work with and followed through with exactly what they said they would.

I have never actually had to file an insurance claim through Geico Auto Insurance yet, so I cannot really say how satisfied I was. I hope I never have to file a claim, because I do not like the hassle of getting a rental car. Although I could have had better coverage, I believe the pricing for the liability coverage that I required was enough. When I purchase my next vehicle, I will also get collision coverage, but will probably shop for other companies. Because I really just need the liability coverage required by law, I found the value to be in the ease with which I was able to get a rate quote and then sign up for coverage. Although I never had to file any claims, I think the online process was simple and easy. I was given plenty of ways to contact customer support if the need arose, but it has not.

Through the app, making a claim is simple and painless. My adjustor patiently eased my mind by anticipating my needs and questions and resolved all issues. The claims process is a breeze and I highly recommend Geico. The agent helped me decide which coverages would best suit my needs. She streamlined the process and found the best price. I am completely satisfied with Geico's coverage. GEICO has always been by my side as a comforting friend. Quick to respond to a devastating accident and also reassuring after the loss of my husband caused my whole world to collapse. Phone service is very quick to get you to a live customer service representative who is able to resolve issues and answer questions quickly. I've found each representative to be professional, super knowledgeable, and friendly too.