GEICO Reviews

My GEICO policy comes up for renewal every 6 months. Clean driving record and my rates have been going down for the last 3 years. This renewal period for July 2017 my policy increased $23.00 per month. I called GEICO and requested to know why as my driving record is clean and my car car is 7 years old and paid for. They said they have been undercharging the correct policy amounts for GEICO customers and they raised rates accordingly. While my new policy amount at $507.30 for six months is a good price, it is still more than the $483.58 last renewal in January 2017. No letter, no email, no mention these rate increases were taking place. I AM NOT HAPPY!

I was in a car accident on 7-7-2017. The lady ran into me on my left side. I was assigned a claims adjuster Stacy ** who has a very bad disposition and is also nasty and unprofessional. Today is 7-18-2017 and we still have no rental car and our car hasn't been fixed (it was undrivable due to the accident). She refuses to answer questions from my son who owns the car and refuses to work with my lawyer yet her answering machine states that she is there to provide great customer service. I really think GEICO should send her back through training because what my family have received is trash. The lady who hit me took full responsibility for the accident at the scene, so waiting this long for answers or respect is utterly ridiculous.

I have just come to realize after getting quotes from Travellers and State Farm that GEICO has been ripping me off for years with premiums that are double that of other auto insurance providers. I am currently paying $4297 a year for a 2010 Ford Taurus and a 2004 Dodge Ram Pickup. My driving record is excellent with no points and no accidents. I am a 52 year old male. My wife also has an excellent driving record. We have never filed any claims or been in any accidents.

After years of using Geico, having a spotless driving record, and never having made a claim, my wife and I received a notice that our rates were increasing because the number of accidents in our state has increased ("texting while driving" was specifically named as the culprit). Geico targets inexperienced drivers with savvy marketing, and we've been planning to switch for a while, but spare time is a luxury when you and your wife are college professors with children. After being patronized by the manager of the call center, we will happily go elsewhere. We were essentially free money for Geico, so their unwillingness to budge on the rate was penny wise, but will prove to be pound foolish.

I was at a red light and was hit from behind. The teen driver stated she didn't see my car or the red light. She told me that she was looking at her phone. Dallas police came out, gave a ticket to the teen. She was driving with no license. The claims adjuster for GEICO auto (KALLON **) came out and look at my car on 07/06/17. I received a letter that said... "Dear Ms. ** (09/2012) Per Texas law, you have the right to choose where your vehicle is repaired and the parts used for repairs. However, an insurance company is not required to pay more than a reasonable amount for repairs and parts..." I started having pains in my lower back and neck. I went to my family doctor and paid out of pocket. This was on 06/20/17. He gave me a shot and muscle relaxer and told me to take OTC pain med and use heat and ice on my back and neck and if I still have pain then I might need to go see some who deals more with that and have x-rays and an MRI done.

I had a automobile family policy with two cars for a year. I liked the GEICO rates, so I called to insure my aunt's car that came to live with us. GEICO launched a full investigation, mainly regarding whether I stole the car from my aunt, they interview me, my wife and my aunt. Finally, they asked me to return the car to my aunt??? Completely nonsense. They did not insure my aunt's car stating that I have to return the car. I was forced to drop my family coverage and found other insurance company - with no problems - all three cars insured. I have more to talk about CLAIMS. In short, they specialize in doing whatever it takes so you feel miserable. I was polite trying to make my case and they hang the phone on me.

There are quite a few glass shops with local area store front locations providing mobile windshield repair. Sgc network affiliates that use direct sales door to door marketing to get their name out. Also market online and social media. Never fixed a chip without the customer present for the entire process. Not involved in any fraudulent activities. But flagged for inspection with every Geico customer. I have talk to managers at geico and SGC they just repeat the word random over and over.

GEICO uses unknown and undisclosed factors to charge exorbitant rates, then refuses to pay out on legitimate claims when an incident occurs. As of last year I was paying $3,800 a year for full coverage on a 2013 BMW 328i with $1,000 collision deductible and the minimum $15k/$30k liability. I have ONE point on my record and haven't had an accident in more than 25 years. Two months later—with NO new incidents or activity of any kind whatsoever—they raised my rate to $6,000 a year. Upon inquiry, their reason was that there was a "rate restructuring" and that I was considered a "risky insured." What the?!?

Geico told the DMV I had an uninsured vehicle months ago. Nothing I could show them could convince DMV and the Driver License Office that I had Geico insurance until my vehicle title was changed over because Geico lied. It cost me $150. You will regret Geico! They deserve a negative 10!

I recently had a vehicle that was covered by GEICO insurance co. I had full coverage, the vehicle was set on fire, steering column broken, the was running when vandalized. When the car was ready to start there was damage to the fuel system, they refused to look at the reason for this damage. They left me in a bad position, paying insurance and car note for a car that had unresolved issues. They didn't follow up on this matter, it is costing me. I returned the car to the financial institution, still paying for a car not repaired.

I went online using the GEICO app this morning to get a quote for my son who does not live with me. After filling out the information and seeing what it would cost I cancelled the quote. Shortly after I received an email stating he had been added to my policy and that my new policy was increased by $274 for the remaining time. I immediately called GEICO and was told that because he is my son and he is in the home he has to be added. The first thing I said was "He doesn't live with me. He lives with his mom in Tucson and visits occasionally." Second I was getting a quote and how could they use that information and just add someone. I was upset and asked to speak to a supervisor. I was told one would call me within 2 hours. This never happened.

A while back, the year of 2016, specifically the month of April, I had a massive car accident where I was at fault. At the time, I was a 21 year old male with an extremely fast car who was doing something stupid, which I can admit now. The reason why this is important is that this particular event was one of the most traumatic events any relatively decent person (as I've never been in trouble with the law or had even been sent to the principals office back in high school) could possibly go through.

I was a customer with business insurance for my work truck and two cars for about 10 years. Never had a claim or any tickets. Then one day I scratched the bumper of a car and immediately they tried to deny the claim stating I was using my work truck for work and was not insured as a work vehicle, which it was and took three days for them to figure out it was properly insured. It was a small amount to pay to fix scratch so I paid it out of pocket and switched insurance companies. After all those years of paying insurance premiums with no accidents and no tickets the first thing they did was try to deny the claim. Screw that, I can only imagine what would have happen if it was a serious accident.

I already 3y w/ Geico, when I got accident. Somebody hit my car, and I think GEICO can make me easy to claim & not give me hard times, and I claim go through geico not from 3party. THAT'S I know I make big mistakes because from GEICO I gets hard time, they want me to buy car seat out of my pocket. After that take pictures the old car seat, cut the straps, after that they send money. I have 3 kids so 3 car seat. My kids' old car seat Britax advocate $450+ tax=$480 each. So how I can buy 3 car seat in the same time? I have to spend almost $1500, I already say to them I don't have money for that and they still can't help. They say I have to cut the olds car seat first.

have been using that account for auto pay. Cleared it up! No problem! June 17, 2017 - We get in an accident. Not at fault. Bad pile up! We logged on our account at the accident. Started taking pictures.. called Geico. On the phone for 30 minutes. Very helpful! Calmed my nerves if the guy who destroyed 4 cars at 60 mph didn't have insurance because we have the best there is with Geico!

Tempe AZ Office- Worst customer service ever. Janet is the one who helps us (or doesn't in this case). We canceled our vehicle policy because it was so difficult to get in touch with anyone and we got the run around constantly. We now go through an independent agent who returns emails/calls promptly and makes changes for us with just an email from me requesting it. We kept our home policy with Geico's sister company because the cost was cheaper than changing then. So now we need to make a change to the policy. I've emailed Janet twice and called 4 times in the past 2 weeks to get this quote on a change that we need done ASAP. Want to know how many call backs or emails I've received? ZERO!

I am tired of only seeing ** in their commercials being the bad person! Stop making one race look bad just for the reason of trying to get your point across due to the fact you may or may not lose customers because most ** people won't say anything. I am tired of feeling like I am the bad person because I don't march in the streets and yell about my rights! Not saying all ** people are good but you shouldn't make one race look bad!

Wow is customer service a thing of the past? If I had known signing up with Geico would have caused me so much of my time, effort, stress, and MONEY, I would have NEVER picked up the phone and spent "15 minutes to save 15% or more on car insurance". It is clear from my dozens of phone conversations with Geico, their staff lacks professionalism and basic documentation skills. I would like to reference Kylie in the Buffalo NY office and Rhonda ** in the underwriting as department, along with the many service agents and "supervisors" I spoke with.

I don't even know where to start. God help you if you have an accident with a GEICO insured and you are with GEICO as well. I first thought this would be super easy but it has become very clear they are only worried about their bottom line. Other driver found responsible but doesn't have enough coverage and GEICO expects you to pay out of pocket for fees and damages. After reading the reviews we too will be dropped once they realize the extent of personal injury in this case. Besides surgical recovery, I am having to argue with GEICO to see if they are coordinating the at fault's limits to my damages. As soon as this is resolved we plan to change companies. They are the worst of the worst.

On May 8th, a teen driver hit my car and drove off while I was standing next to my car. I took off on foot and obtained photos of the license plate. After pulling in the police and filing for a hit and run, which the girls was found because of the photos I took when I chased down her car, the police obtained a statement from the girl saying she hit my car and drove off. I then contacted Nationwide to have my car fixed. Nationwide contacted GEICO about getting my car fixed. When they called, GEICO’s system was down and they filled out everything on paper.

I am appalled at their customer service staff. I was originally going to go with a competitor for my 2 cars and home insurance however the agent I talked to talked me into going with you because the coverage was a tad better. I spent about 20 min on the phone the first time when the 2nd guy confirmed he would call my mortgage lender as soon as we got off the phone to tell him I have insurance. He never did so I called a day or two later to explain I needed someone to call my mortgage guy to confirm I have insurance to move forward with the buying of my home. I was told from their records I never called to finalize and all they have is a quote! Like my first call didn't happen. So I patiently went through it again where I was told I was all set just needed to be transferred to one more person. Well the person I was transferred to thanked me for calling and asked what they could do for me!

Ok so I've been with GEICO for almost 5 years. I have PIP and liability with them... at least I did. So I was paying 105$ a month. I've been calling them every month to lower my payments to save me money. I get the same answers every time "You have the best rates available". I asked why so much. They answered that they count Florida as a whole state blah blah blah which is a scam. Now I called State Farm cause they kept sending me quotes in my mail. Guess how much I'm paying now for the SAME EXACT policy. 46$. No sign on bonus or whatever. State Farm told me they do NOT do that. I was shocked. I should have called months ago. Like dang man.

I have been a customer for 9 years. I received a cancelation notice because my credit card was hacked and payment didn't go through. I didn't get the notice until I got back from vacation. Nobody called me or emailed me to let me know the policy had cancelled. I called to renew it and GEICO required a full payment for the entire policy which is quite a lot of money to pay in one lump sum. The customer service person acted like they didn't care and wouldn't allow me to make payments for the policy... Terrible service. How can you do this to people. What if I couldn't afford it? I will be looking for a better insurance company that will care about me as a customer.

GEICO is a very bad insurance company. Their agents lie. Their agents tell you one thing and sell you something completely different. I bought full coverage. Everything. Even towing comprehensive and collision on my car. GEICO even had me take it for the physical inspection at Maher Chevrolet on US 19 N St. Pete FL. States in my emails and everything comprehensive and collision. Someone at GEICO changed my policy. My deductible... not what I was sold... and waiting on a tow from 627 pm to 945 pm. It's not acceptable for a 52 year old single grandmother in the dark by herself in a dark parking lot. I'm going to hire a lawyer... I'm also changing insurance asap. This company misrepresents, lies, and changes things without authorization from the policyholder. This is a very very very bad insurance company... Scary business. Run fast...

I had very basic car insurance with Geico for less than six months. Luckily, I never actually needed them - just had to shell out my hard-earned money each month to keep my policy going. Unlike all they advertise, they are not cheap and are not great - there are much better insurance companies out there that have affordable premium payment plans and coverage for what you pay for. I'm not longer with Geico, yet they keep sending me bills for insurance I no longer have. They even go so far as to threaten me that they will report me to the credit bureau. I DON'T HAVE INSURANCE WITH GEICO ANYMORE. I broke up with them, but the idiots still think I owe them. Do yourself a favor and take your money elsewhere.

I called GEICO to change my car on my insurance. They took my husband off my policy without my authorizing them to do so and replaced with my cosigner. When I called to ask why they did that they said I asked to, I did NOT! My rate went up almost $200, I was furious!!! They then cracked a PTSD joke about my cosigner not having a license at the age of 26 due to ptsd from being active military! The agents are rude as well as the supervisor who cracked the joke! I demanded a corporate number when they claim they didn't have. I told her she wasn't funny she was "laughing at the situation" the situation was A 26 YEAR OLD SOLDIER WITH PTSD and she found it funny! I however cancelled my policy and took my business elsewhere!

I had been with GEICO for over 10 years, no accidents, 3 vehicles insured, no tickets but somehow they found a reason to raise my rates (over 350) twice. I called them and asked why, their response "It costs more to insure cars since they now come with all this new technology". What a BS excuse being that they've been insuring the same vehicles for over 2.5 years. I haven't added any new technology to the same vehicles so how does that apply to me? They had no answer. Pathetic excuse for greedy company.

I would not recommend buying insurance from this company. After purchasing 6 months of insurance, I went online to get a QUOTE for a bundle. This was a huge mistake. Without my consent they added the person I was getting a quote about to my policy with no notification other than a vague email saying to log into my account (which I think everyone gets these and ignores them). It wasn't until I try to cancel my policy, as I spent weeks talking to customer service reps trying to get my policy back to how it was originally, that they tell me I owe money for the 2 weeks they added this other person because they did not have coverage and lived with me. I feel if a company is going to start charging you more than what you originally agreed, they need to verbally get your consent.

I have been a Geico customer for well over 10 years. There was a period of about a year that I left this company due to finding cheaper auto insurance, but I returned to Geico in 2016. During the entire time that I was with Geico and the other company I Never had any at fault accidents. Through these years I have filed a total of about 2 glass claims. One claim involving someone else hitting my vehicle.

I had been a customer for about 9 years, using their auto insurance. Automatic payment was set up from the beginning and never missed/never late on a single payment. I never had to file a claim or had a ticket. They dropped my rates really low over the years to $77 a month. Last year, my wife and I went through 3 debit cards apiece, due to expiration and then my bank implementing the chip card. Well in all that madness and other issues, I missed a payment. My fault. I admit it. Here's the issue: I was never notified. Not by text, call, email-NOTHING! I get a letter in the mail telling me that my policy has been canceled.

Guy hits my parked car, gives me his information, says he will cover it. My sister was with me when he admitted he hit my car. Both of us are insured by GEICO. GEICO after two weeks (because hitting a parked car is a really difficult claim to deal with) denied my claim. Lack of evidence. Never contacted my sister. The guy apparently had another accident right after and you can no longer see where he hit my car, and is now saying he does not remember if he hit my car, just that someone told him he had.

I totaled my car in a flash flood in Dallas Texas on 2 June 2017... My car was towed to BMW a week later. It was determined that it was totaled. We had not signed any papers, we had not given any permission... But GEICO ordered a Tow to take MY CAR to an auction lot. Between BMW and the auction lot everything was stolen out of my car... A small amount of cash, two necklaces, my prescription sunshades, a couple of CDs... Totaling about $750! GEICO blamed BMW, BMW blamed GEICO and I was out the stuff and seemingly there is nothing I can do about this situation even though it was completely illegal for them to move my car. GEICO doesn't even have a complaint department. I'll be looking for a new auto insurance.

Recently moved to N.C. and needed to switch my insurance because I was no longer a part of the school system thus eliminating from Horace Mann's coverage. Previous 5 years I've had one at fault incident and two violations (not a DWI or anything more serious than speeding) on my record. After calling around and shopping for a few minutes I decide on Geico because of their quote, go thru their entire process over the phone with a rep and then make my initial payment and am put under the impression from their emails and rep this will be the agreed upon price for the rest of the 5 months of my contract.

Watch out, Geico will take advantage if your autopay payment ever get declined to an expired credit card on file. It will not matter if you have a backup credit card on file it will still not charge the card on file. I have been with Geico for 6 years, with 0 claims and 0 driving issues. One day my card was stolen and the autopay didn't go thru although, I have added another card on file in case this happened. However, they didn't try to bill that card and canceled my policy. When I tried to renew the policy they get me a new quote and added about $1200 a year, the policy was canceled for more than one day. I asked them why they said, "You are no longer a premier customer now. You are a new customer and the rates are accordingly."

The second rep actually become belligerent on the phone when I told her I was going to shop and compare providers. I was shocked. Ended up with State Farm - they were fantastic.

They left my 20 year old son broken down in the Bronx for 6 hours. Had to arrange a tow myself. Their manager Brian who would not give last name or any other proof of management any legit answer blamed it all on tow company they use but they’re happy to take my 6000 this and dollars a year for all my insurance cost. Screw them.

I've been a GEICO customer for over 6 years. Always paid my policy on time until tragedy struck. I fell behind one month and called to try to either get an extension or make a payment arrangement. "Nothing we can do" they said. I NEVER complain or ask for a manager, but this time I requested a mgr. Told her my plight and she had absolutely NO EMPATHY. I've worked for a major bank and I know that there is always *something* that can be done to retain a customer. GEICO didn't even try. Poor customer service and no effort whatsoever in trying to retain a long-time customer. Bye, GEICO. Hello, USAA!

I have been a GEICO customer for over 20 years and have never filed a claim until just recently, so it's safe to say I have paid thousands and thousand of dollars to them all those years. After filing the claim it took the adjuster almost 5 days to get to my house to look at the damages and then after that she got called out of state to Colorado, never got a phone call on the status of the claim or anything. So I call her back and on her voice mail was the info to call a worker who she turned her claims over to while she was out of town and left him a voicemail and never got a call back from him either. After waiting weeks and getting turned over to this person and that person without any answers I ended up calling her supervisor and after explaining to him the situation. He assures me someone with be in contact with me (another lie) but it did finally get the car towed to the body shop after almost 3 weeks.

I once filed a auto accident claim with AAA NorCal and their reps had a lot of innuendo when talking to me, making me feel like I was filing a fraudulent claim or claiming injuries that didn't exist. Then they raised my rates even though I wasn't at fault. Geico is not like that!!!! At least not that I've experienced. Crack in windshield - filed the claim online and didn't have to talk to anyone. Never had a problem - always good service. I like not having to talk to people at insurance companies. With Geico most everything can be done online without talking to a person.

I was rear ended twice in 10 months. The first one paid for all repairs to my vehicle and my medical, plus a settlement. The second one didn't pay all bills, they fixed my car and some of the medical. The woman who hit us was texting and she didn't get even a ticket. So then after my car was hit it started breaking down, and I was having to call for Roadside Assistance a lot and Geico took away my emergency Roadside assistance. So I didn't like that since I was paying for full coverage on my '05 Mustang. So I wouldn't recommend Geico insurance. They were not able to cover my expenses and then I was punished for my car breaking down and using the tow service. It wasn't my fault that the woman hit us. Geico is a bad insurance company. It is expensive and do not care about you in the least. All they care about is your payments.

Geico provides competitive rates, however do shop around. As with anything, your rates will be based on your driving history. What I'd like to see with them is uniformity in their operations. I live on the East Coast and my son lives on the West Coast and we're both insured with Geico. My experiences with them have been almost exemplary, however his have not. The manner with which they handled his claims was worse than poor. So bad that I had to write multiple letters to the VP of Claims for the southwestern region in order to get satisfactory results.

GEICO is a long time insurance company that has a number of sensible add-on's; mechanical ins, roadside assist, etc., and they have been spot on.

Someone slammed into the rear right passenger fender of my car. GEICO fixed my car quickly and paid my claims. I did everything on my mobile and had an immediate response. Repairs were done within a week and a rental car provided. The doctor’s bills paid quickly and on time, as well as the lost wages. Plus, the agent stayed in contact with me throughout my claim.

My wife was traveling down the interstate. Geico's client wasn't paying attention to the road and struck her from behind. He was cited for failure to maintain control of his car. Geico is coming back stating it was her fault and will only pay for 1/2 of the damage. The evidence is clear that their client was at fault. Now we have to take a black mark on our insurance because Geico won't foot the bill.

I have commercial insurance for more than 1.5 years. My car was totaled on December 30, 2016 when it was hit by another driver. I reported it to GEICO but it took them weeks to get back with me. At that time the car was collecting storage fees from the date of the accident. Then, I was told that they will only pay for a few days of storage which was a total BS. The car can not be move and in pieces so what they're telling me was all BS. I was told that it was totaled and they will pay the car minus my deductible. If they collect from the other guy insurance they will return my deductible.

GEICO is reliable and a respected company. I believe their fees have gotten a little high over the last few years. Also, they are very personable but slow to get back to you with final outcome of your claim.

They have a good company. Always answer the phone and my questions. They helped me fill out the necessary fields/forms. Also, filing a claim was quick and easy. Their customer service was patient, walked me through all the steps and they let me talk without rushing me. My experience was great.

GEICO offers no incentives to their customers to stay with them and does not offer cash back to their safest drivers. If you're driving more than 20 years, and have never caused an accident, GEICO should cut the insurance rate by at least half. I'm considering switching to another provider in a few months because of that.

We think GEICO insurance company has been much better for our needs and we haven't had any problems with them. We have had other plans and insurance companies but weren't pleased with their services. The monthly premiums aren't bad either and so far they have been much better for our insurance needs.

Although I am currently retired, I have remained a Geico customer because I know I can rely on them when problems arise. After having been totaled by a drunk driver, Geico immediately came to my rescue. Additionally, the driver of the other vehicle attempted to sue me for damages. This suit dragged on for two years, however Geico offered me the services of an attorney that got me through the issue after which the case was ultimately dismissed with prejudice. They also provided me with funds to purchase a replacement vehicle. My premium rate did not increase as a result.

After reporting an accident, GEICO's customer service is above every other insurance company I have held policies with. GEICO's responsiveness to customer's concerns, total service including legal representation in case of an accident, speed in resolving issues and their obvious concern for client's satisfaction as demonstrated in fast turnaround to complaints or claims makes GEICO one of the best, if not the best, in the insurance market. GEICO's reasonable premiums, although not the lowest, is a good return on the investment in GEICO. I could've gone with other insurance companies who offer lower premiums but the cheapest is not always the best. GEICO is ahead of its competition because of attention to details in every area of concern to the auto insurance clientele.

I was told by Geico that if I find a cheaper quote that they would honor the difference. Well I did from The General Insurance company and guess what... Geico lied. I'm a DC resident and this is the worst car insurance in the whole DMV... Please stay clear of them at all cost!

A windshield chip repaired under my Geico comprehensive insurance failed. The statement on the Geico website regarding the Safelite repair said lifetime guarantee. It turns out there is no real guarantee. Because it failed in a big way we had to get the windshield replaced. We got the replacement for $10 less than we would have by just ignoring Geico and getting the windshield replaced by Safelite on our own. We might have saved more by shopping around. And we certainly could have found a more convenient glass shop. The closest Safelite was 11 miles away.

I was hit by a GEICO customer 3 months ago and he gave me all his information, license, insurance etc. for me to call his insurance, also I took picture of all his documents, plate, license, car, himself in the car and I upload all his information on Geico claim. When I spoke to one of the Geico - bad - customer - service adjuster she told me that she had all the info that she need to file the claim and the only EASY thing that she needs is to contact her customer... well after 3 months I received a phone call from this Geico CSR saying that they won't be able to process my claim because they weren't able to talk with their client... I CAN'T BELIEVE THAT A COMPANY LIKE THEM CAN'T CONTACT ONE OF THEIR CLIENTS, (maybe happen the same thing when their customer don't pay the insurance). Worst company ever.

I have had the absolute worst experience with GEICO. The rates were through the roof. I was considered high risk in spite of the fact that I had not had a ticket in over two years. I received an email that my policy was being cancelled with no explanation as to why. When I called to find out I was transferred to an underwriter who told me, (in her exact words) "Even though we knew about your tickets from two years ago we have decided that we can no longer cover you." And to top it off they sent me a bill stating that I still owe them a partial premium. I switched to a new company and it has been a night and day difference, even in the customer service. GEICO is a corporate machine only concerned with the bottom line.

On 5/14/2017 I jumped a curve in my car to avoid hitting someone who swerved into my lane. I called Geico and the police. I had to file a claim because although I avoided hitting the car, my undercarriage and tire was destroyed from hitting the curve. As a responsible driver I avoided hitting someone, Geico wants to categorize me as at fault for avoiding the accident which raised my monthly premium $200. I now realize that they are horrible and used this as a way to raise my premium. And since this is on my record, now all the other insurance carriers will give me a high premium as well. I researched these tactics and there are several class action lawsuits describing the same unfair tactic that I experienced. They are horrible and I will be seeking legal advice regarding this matter.

I have this insurance company and they assist any way they can. I find that I can navigate their system very well and the coverage is great.

I have been with GEICO for several years and they remain competitive on their rates and very efficient at settling claims. I filed a claim for wind damage. The settlement was deposited in my account within 5 days. Amazing response. Their customer service has always been good.

GEICO’s customer service is great but the cost is expensive and I barely am able to make the monthly payments. GEICO is a top-rated company but there are no caps on what can be charged along with the number of uninsured motorists, so it becomes unaffordable for a lot of people. As insurance rates go up, less and less people can afford it. This causes a vicious cycle of increased rates to cover those who don't have insurance while those who pay, are given the job of paying for the uninsured. It stinks that I'm paying my part and theirs.

The service is great, the benefits are great and using the Geico app is extremely easy but Geico is not cheap. However, I love having Geico as my auto insurer. It would be great though if they rewarded safe drivers and gave loyalty discounts.

It is easy to access GEICO and they have the lowest rates available. They will quote you insurance rate when you are sitting at dealership and confirm that you have insurance that is required. They even email proof of insurance cards until you receive original in the mail. I have 2 policies through them and don't plan on changing.

Last year I filed a claim with Geico due to having some items stolen during a move, it took me awhile to get the paperwork in but I finally did, I never ever got anything to cover the cost of the items I had stolen, I also wrote personally to Geico and never got a reply or a change in claims adjuster. It's sad that a company that is suppose to be there for you doesn't do anything but will give to those who don't really need it. I will never use them again and I will never recommend friend or family to them.

I've been with GEICO auto for many years and filing a claim was just so easy. The adjuster was there at the body shop and in ten minutes I had a number and my car was on its way to being repaired.

Filing the claim was easy, but getting them to cover the rental car was a headache. I had to fight each day to keep the rental car during the time my car was being repaired. I had $8000 worth of hail damage to my new car. When I reported the damage the claim process went very smoothly. Once an estimate was made I was pressured to use their choice for the body work to be done on my car. In the end I used the dealership since my care was less than a year old. The actual cost of the repairs came to $8100 and the insurance paid, however they did not want to pay for the rental car that I had to drive for more than three days. The repairs on my car took almost three weeks and after the first three days I had to call the insurance company almost every day just to keep the rental.

Got stranded in a mall parking lot on a Saturday night when it was cold and raining. Made ten calls to customer service for roadside service. It took eight hours to get a tow truck. Even more frustrating was the fact that we had to make so many calls based on their time estimates for the truck arrival which were never met. Also, we had to explain the situation each time. During this time the mall closed so we couldn't go inside to get warm and our phone batteries died so we had no way to contact them further. All in all, it was a horrible customer service experience that was not made easier by a lack of empathy.

Got a quote from GEICO for home insurance and I thought I'd go with it since I already had car insurance with them - simply thinking it would make my life easier. But boy was I way off the mark. Must have spoken to at least 6 to 7 agents over the phone spread over a week taking hours off from my work to talk to these people to get my quote approved (will take a whole page to list out my headache of an experience). Finally when I am close to getting it approved (about a week from my new house's target closing date) they say they can't give me the quoted price. So I said goodbye. Exhausting time-wasting experience. Extremely poor customer service.

We have had nothing but a great experience with GEICO. I had been with a different insurance company for 20 plus years. GEICO exceeded the customer satisfaction in less than a year. When filing a claim they were fast, friendly and very efficient.

GEICO's customer service is consistent across the board. On more than one occasion they have handled my auto-related claims. The process was quick and favorable--no hassle. When I call them, I am certain my questions or concerns will be addressed amicably and timely because for more than 20 years that's been my experience. Occasionally, I have called in relation to policy-related questions. In addition, I have added new vehicles to my policy and that was seamless-- a quick phone call was all it took. Road side service was quick and painless. I have also had the misfortune of filing several accident claims. No matter the circumstances, GEICO's customer service associates took great care and have been helpful, friendly and courteous. They have always provided excellent service.

GEICO offers an excellent customer service as well as follow up and email alerts. Before charging the premium every month, they send various email alerts about the charge and date. Their website is very organized and easy to navigated with the answers available to customers as needed. Customer service either over the phone or chat service is incredibly helpful and the most important thing, GEICO rates are fantastic.

From signing up to five years later Geico continues to provide my auto insurance. I shopped around and found their rates to be the most affordable. The sign-up process is easy and fast. They also have a great online portal where you can access your account information. They have truly made car insurance simple. The renewing process is simple. And on the rare occasion that I have had to contact customer service, the service was great.

Whenever I experienced an issue customer service always resolved it and gave me a return call to confirm that the issue was completely resolved. I expect to have a service agent that is genuine concerned and knowledgeable.

My previous insurer, AAA, kept raising my rates although I hadn't had any claims for decades. So I opted to go with the GEICO. GEICO has very reasonable rates and responsive to my questions. Saving me a ton of money!

I have filed claims at least 3 times in the past few years with GEICO. They followed through in excellent service from insurance adjusters to customer service on the phone. I make a call to them and follow their directions and never had an issue. My husband and I changed few years ago to another company but went back to GEICO and I’m not going anywhere else anytime soon.

GEICO has always answered questions and provided cost efficient suggestions. We were struggling trying to get insurance on our new car so that we could drive it off the lot. We were able to speak to someone, get a quote, and have the information emailed to the dealership in a matter of minutes, at 8:30 on a Saturday night.

When questioning my rate increases on a regular basis when I have caused no encumberment, have no traffic violations I'm told rate increases are approved by the State of AZ; similar in all states. When questioning why insurance companies fail to increase the rates for bad drivers proportionately rather than taxing customers across the board, bringing up legitimate facts and statistics regarding rate increase issues that adversely affect our rate increases; I was told by Cindy, customer service at Geico that I was racist and she is personally offended. I reminded her I did not mention race even once. She was off her script or maybe that is Now GEICO' s latest narrative; put down to consumer challenge, rational concerns. Advised her to go find her safe space to avoid responding to factual reality and have a manager call me.

I believe everything can be improved on at some point. I have been with GEICO for over 10 years and had several other insurance companies. But I have stayed with them because of the prices that they maintained even when I had 2 teenagers on our policy and my husband hit two deer. They gave both of our children affordable coverage when they started their lives with a vehicle. When we filed a claim, it took two phone calls to get them to come out. But from that point on it was smooth sailing and there was no problem getting them to pay the bill.

I have no problems with GEICO. I wish they would offer to chip away at the deductible for being accident free or claim free. The policy price keeps increasing and haven't had an accident or filed any type of claims.

Customer service need to be more informed about the policy and procedure of GEICO. Each agent will give you different information.

I am writing this because I am at my wit's end and can use some help. My husband was involved in an accident and we have been receiving wage reimbursement from GEICO. Each month our funds typically arrive around the 24th until the month of May. We have not received a check in 38 days and each time I call GEICO I am getting pushed off and told they are doing everything they can. The stress this is causing my husband and I is terrible. I have a mortgage to pay and people do not seem to understand how this is creating a difficult situation. We have been very patient but are not getting the help we need. We have been GEICO clients for 18 years and to say I am disappointed in how we are being treated is an understatement.

Let's break this down. April 11 - car accident. April 14 - Ross ** adjuster comes out, adjust the car and states I did not have to pay the deductible because they were putting it with my claim. April 21 - Geico tow truck tows my car to body shop at Ourisman Chevrolet. May 7 - @ 4:52pm Ross leaves me a message stating he could not locate my car and if I knew anything about it. May 10 - I find my own car and it was sitting under a tree in the back of Ourisman since April 21st. May 16 - Geico refuses to continue to pay for my rental, mind you may car still not fixed. May 16th - Ourisman picks up the rental. June 2nd - car is half ready because they are waiting for a part to come in. June 2nd - I had to pay for $250 deductible Ross ** said I would not have to pay.

I recently moved to SC and had to switch auto insurance, the company I had only insured in NJ. I made a call to Geico who gave me an 'unbelievably' great price. Trusting they are a nationally known I signed-up with them. I even transferred my homeowners to them. When talking to the sales rep I MADE SURE he knew everything on ALL our motor vehicle records. My daughter has a careless driving ticket and a not at fault accident (2013), which at 22 still costs more money. I also made sure the Rep knew my daughter had NOT taken any driver safety courses since she was 16. The price he gave me INCLUDED a driver's safety discount and OMITTED my daughter's 2013 accident. In one month with Geico I received TWO price increases; one for the accident and one for her not haven completed a safety course in the last three years.

Geico's rates are extremely competitive and we haven't found a company in approximately 10 years that can give us more for less. We feel confident that when we pick up the phone with an emergency, we have competent people that will help us through our issue. Whether I'm dealing online or on the phone, the customer service is always competent and meets my needs. Also, the streamlining process is great. This was a serious personal accident that needed a lot of attention and Geico handled everything from A-Z and they are there 24/7. I wouldn't go anywhere else for all my insurance needs.

GEICO insurance is just a joke. I switched insurance companies from Allstate of 15 years to GEICO and what a mess! They do not listen to the policyholder on any issue. You talk to different people, they lie beyond, I had not one issue but at least 10 or more. Thank God I read my policy. They had things on there that I did not want and what I wanted they didn't put on. Then they never sent me notices or bills, only online. If you do not sign up for payments to come out every month, they charge you a fee. REALLY! I do not know what that, I want to pay my bill myself and I have to pay more for it. When the year is up I am going back to Allstate. I was in good hands with them!

The claims process with GEICO was seamless. I filed the claim, an adjuster came to my house and provided a damage estimate and recommended an authorized repair facility. Midway through the repairs, additional damage was discovered and an adjustment was made on the spot with no questions ask. Then after I had the vehicle returned after completed repairs, yet another damaged area was discovered, and again the adjuster came to my house and revised the original claim to include the newly discovered damage. However it is a bit expensive considering no moving violations or collision claims have ever been filed. None in the past 10 years. Overall I have been very satisfied with the coverage, the staff has been very helpful and a good value versus other providers.

Based on my experience, I could not ask for anything more. Filing a claim has been very easy and I have accomplished over the phone. Agents are accessible, knowledgeable, courteous and helpful. My experiences with other companies in the rather distant past was different, specifically AAA (20 years ago) provided incorrect information (more than once) and Mercury (10 years ago) acted like they were doing me a favor when I inquired about auto insurance. I have been with GEICO since returning from overseas in 2004 and have no intention of changing carriers in the foreseeable future.

TERRIBLE CUSTOMER SERVICE AND ROADSIDE ASSISTANCE! My car got flooded last year and needed a new floor and ball bearings due to the flood (words from the repair shop). Geico did not cover the ball bearings, which cost $600, even though it was flood damage, and now I have to get my brake line, the brake wheel cylinder, AND the bleeding screws replaced, an extra $550 out of pocket because the auto inspector WHO FLEW IN FROM PHILLY didn't do his job correctly. He only checked inside the car, not underneath the car, or the hood. He only cared about his paycheck, and now I have to suffer for it. No wonder this company sucks, it has a lizard as its spokesperson and really crappy people working for it. If they were truly "sorry for the inconvenience" and for the "unfortunate situation", then it would be fixed, instead of me constantly getting "I'm sorry." Man up, and do your job.

GEICO is a great insurance company. They treat their members like human beings and not policies. They take care of you in time of crisis with the best of care. They are fast, wonderful and very supportive in their care and customer service. They made dealing with claims a very easy and fast experience. Within a week they reviewed the damage on my car. Unfortunately it was totaled, but they made sure I was taken care of. My claims analyst was very sweet and talked to me on a daily basis and walked with me through the process till it was complete. I have had a few different insurance companies and GEICO is by far the best. I recommend GEICO to everyone and I will never use another insurance company. Also, Geico prices are very fair. The quality and prices are well worth it above all others insurance companies.

I had Senate Insurance, they dropped me without telling me. They were 3 times higher in payment and awful customer service. I called GEICO and they not only helped me, they were so much lower on payments! I could kick myself for not choosing them in the first place. Also, they have great customer service.

They cared and treated me like a person, not a number. Filing a claim is an easy process and they were able to send me compensation even though the person who hit me had no insurance. GEICO is easy to work with, so a great value overall!

I have been with GEICO for almost 30 years and I have never had any problems with them. Their customer service reps are very helpful and always polite. They have worked with me when I had financial difficulty paying my premium and I hope to stay with them another 30 years. They have good payment options, low premiums and great and easy to use website.

We had Geico for years in the past and we're satisfied. Friendly customer service. But as costs rose we looked for coverage for less premiums.

I had four vehicles, a boat, a fourth foot camper and my home insurance through GEICO and I only paid $485.00 a month. I had the highest coverage they offered at the time and that was a great price. Every time I had to use their claims service, everyone was very helpful and nice. I had a Cadillac with a landau top. My daughter was driving it and came home with the car that night. In the morning, when I went to get in it for work, the top was gone. I freaked so I called GEICO and told them and that day they had me an appointment with a good shop. They had a rental car pick me up. In three days, the car looked better than it ever did.

GEICO is a decent company. Their customer service people are knowledgeable, efficient and helpful. Plus, it was fairly simple to file a claim.

A Geico insured driver ran a red light colliding with a vehicle first and then ultimately colliding with me and another vehicle. The police officer took statements from witnesses and cited the Geico insured driver for running a red light. The adjuster shows up and does his report which declares the vehicle a total. Two days later I am supposed to be receiving payment for the vehicle. Calling the adjuster has brought zero results and no return calls from them.

When you submit an accident claim, the auto is given an estimate for repair. You are then given a check and expected to take it to the auto repair service and get the car repaired. There is no place for negotiation and there is no follow-up. Very impersonal.

In 62 years with Geico (since it was Government Employees Insurance, Co.) filing a claim has not been a hassle. I never get any problems dealing with them in several accidents I had. They "ALWAYS" keep their word. They are available 24 hours a day, every day and I get fast service always.

Geico is a good value. I have had other insurance companies at a higher price and find Geico, at a lower rate and better service. After the accident I called them and the process began quickly. I received a call from the agent the next day and in 3 days the claim was approved and my repairs initiated. This was an extensive repair and took quite a long time with no objections from Geico. The only hiccups was from the repair shop. But fast service with no problems or delays on the part of Geico.

The rates are competitive and I've been with GEICO for close to a decade. One claim and didn't have an increase in rates and it's a hassle-free coverage. Set up auto payment and it's one and done. Called in the information and it was taken care off without any issues.

Someone stole my email information, my social security number, date of birth, called the company and got insurance in my name and when I called GEICO to get insurance again they told me I owed them a bill. I told them I haven't had a car in a little bit and someone must of called with my information and they told me I would have to pay or they could not give me insurance or my husband until it was paid…

I was driving down the road when a deer hit the back trunk of my car. The deer picked himself up and ran away to leave my car damaged. I contacted the highway patrol and called the GEICO help line. Their first questions were for my name, if I was injured and if I needed a tow. They took my basic information and suggested because my car was drivable to make it home safely and call back in the morning to allow everything to settle. The initial and follow up contacts were easy. I was also permitted to use the body shop of my choice where GEICO sent the insurance investigator. He reviewed the suggested repairs from the body shop and approved them.

I can always reach them easily not a dozen transfers or having to wait till next day. They give personal service and the claims process was very easy, painless even. They were polite & within 72 hours we were paid for damages. Even called back to make sure we were still good.

LIARS. When I was told a claims rep would call me they never did. Instead GEICO claims went ahead and did all proceedings without me. They said my totaled car was worth 1 price yet their final payment was thousands less. They REFUSED medical payments even though I had medical insurance with them. Many other Problems with GEICO. Regardless of what your GEICO policy states when it come down for claims payment GEICO adjuster will not call you until you complain, GEICO adjuster will not show up at appointments and blame you for them not showing up. They don't answer their phones and have many excuses.

Geico is a very good company and it's available at any hour of the day. They have good customer service. I can call any time of day or night and talk to a registered agent. They look for ways to help save money on my insurance. We have several discounts including new car, multiple car, government employee, anti theft, etc. The claims dept is efficient. I don't have to wait very long to talk to a person when I call. I had an accident in 2012 and Geico was very supportive. They sent a tow truck and the next day someone called me to tell me he was following up. He kept in contact with me and the mechanic, and they sent checks to me in both the mechanic and my name.

A month ago I called Geico and inquired about me moving to NC and leaving my truck behind in NH for my daughter/son in law to drive. The agent told me that the truck should be insured by my son in law and not me. Now that I moved to NC and my insurance was due on the 23rd. So I called them and was going to let the policy expire/cancel until June 21 because I didn't have the funds to register it or get an NC license and going to take the car off the road anyway to do a bunch of work to it. The agent was pushy and didn't pay attention to what I wanted. She was more interested in "not losing me." I had no intentions of leaving Geico. It just that I didn't want to renew and pay insurance for 2 maybe even 3 weeks while the car was being repaired, and while I didn't have the funds to get my license and register it, let alone pay for a policy I wasn't going to use for a few weeks anyway.

My car drowned in a supermoon flood. Salt water eats away and corrodes anything it touches. The entire underside was immersed. The engine had to be replaced. By the time the guy arrived from Geico there was already signs of corrosion which he said was normal wear and tear having nothing to do with the salt water. At his initial visit he was unaware it was salt water, though I mentioned it in my report.

I have no problems with GEICO, so far but I wish the premiums were less. We have an excellent driving record so far with no tickets or accidents, yet I feel that we pay a tad more than necessary for insurance. That will be something that I will discuss with them soon. The staff is always personable though. They're always helpful and ready to answer questions.

I got into an accident and filing a claim was quick. They kept me well informed on every step. I was happy with the process of the accident claim, but I was upset that my company had to pay for the damages and they will get the other insurance company to pay. But the other insurance company is not responding. I think if 100% not your fault, they should automatically pay. And another thing that troubles me. They paid my car loan off. Paid for loaner car while waiting to see what was going to happen. I had a lot of work done on that car and now I'm out a car and having to save for a down payment on another one. They should cover a down payment too.

I'd been with State Farm for 25 years and they don't hold a candle to GEICO. I had only been with GEICO for less than a week when I had a really bad accident that totaled my car. They are a very efficient company. Geico was quick to respond and give me a check for the car within a week. Filing a claim was fast and painless.

I have been insured with Geico over 3 years. I renewed a 6 month policy in December, and was unfortunately t-boned in February. The other driver was found 100% at fault, and I had to go to her insurance company's mechanic for a quote on repairs. I showed up, they total out my car, and my recourse was a check for damages. Guess who the driver who hit me was insured by? GEICO. I thought it was a funny coincidence, and moved on. I made my last payment in May, and got a letter in the mail following week. I figured it was Geico letting me know I had to renew, which I planned to anyway. Nope! It was a letter they would no longer insure me because of my "driving record." Mind you, I had not been pulled over in over a year, nothing outstanding, and traffic ticket paid. Furthermore, since that ticket, they renewed my policy twice.

Recently I had a accident involving a Deer, I received a police report and proceeded to call Geico to start a claim. They took all information and said a adjuster would be in touch. I received a call and the adjuster informed me that possibly they wouldn't be able to pay out the claim as I needed to have a photo inspection which I was never informed of when signing up.

GEICO makes it very easy to file a claim. You can do it online, or you can call it in. Then they call to follow up. They have drive-in centers where you can pick up your rental car right at the same time that you drop off your car for repair when you file the claim and set up the appointment with the adjuster (also at the repair center). It's all in one and it makes it very easy and convenient. When the car is complete, you return the rental car and pick up your car. It's that simple. No need to find a ride to and from one place or another. I have never had an issue with GEICO. They are there 24/7 to help me. I never have to wait for an associate more than a minute or two. They always help me find the most savings possible on my policy. One year I had two minor claims, which I was not responsible for (my car was hit while parked in two separate locations) and my rates remained steady. Great pricing and their service is excellent. I would never go anywhere else.

Extremely easy claim submission - one phone call and GEICO handled everything. Great coverage but I wish they would rate their customers on their driving record not their credit rating - then my rates would be lower. Expensive - and I had no claims for years.

They are very complicate, not user friendly. My claim was only a windshield but very unproductive. Shop around because after you give the "down payment" you will be stuck.

I would definitely recommend GEICO as an overall insurance carrier because of cost, quality, customer service, and professionalism. My claim was handled in a timely professional manner from start to completion. My whole experience with questions that concerned me and cost of all coverages were handled with clarity and in detail.

Geico is not interested to help anyone but itself. Some of their customer representatives are either lacking in professional training or straight liars. I called to understand more about my comprehensive coverage. For discussion purposes, I used an incident that happened 4 months earlier, in which I drove over a piece of debris on a freeway as an example. The customer representative told me that "it would be covered under comprehensive coverage," and "it should not affect your rates." A week later, I get a letter in the mail, stating that I was "principally at fault for an accident." When I called the phone number listed on the letter, claims representatives were not helpful and downright disrespectful in their tone. What good is an insurance company that have no interest in providing any service?

Filing a claim is an online process which was very easy to navigate through. I only had one minor problem with holding for the representative for too long. All in all GEICO is an insurance company that I would recommend to my family and friends because it's affordable, easy to work with and trustworthy. I've tried other insurance companies but I found myself choosing GEICO because of its benefits.

I've been with GEICO for almost 20 years. Not once have I had a problem with them. They're very user-friendly, online and by phone.

GEICO doesn't give me discounts. I belong to several organizations but they claim I'm not eligible. I wish they give discounts to good drivers, with policy for over 5 yrs.

I've dealt with other insurance companies and feel that GEICO is a better company policy and cost-wise. Filing a claim was a quick and efficient process.

I have called GEICO several times for getting a binder for a vehicle purchase, roadside assistance and updates to my policy or better coverage. Their premiums are affordable and the service fantastic. There was also a claim filed for my windshield and it was handled right away. Plus, the experience with the insurer has been excellent. When I've purchased both cars, the binders and ease of service has never disappointed. Their customer service is top notch and the reps are very knowledgeable and always ready to provide excellent service. I have recommended GEICO to my friends and co-workers.

My cousin involved car accident, other driver cut in front of him while he was on the road. The police ruled other driver's fault. It is brand new car. According to NYC law, it required the car owner to submit the full inspection report to insurance company. When my cousin bought the car, the salesman said he will handle this and submit it to insurance company. He did not speak English, and GEICO didn't provide the translator service. Then he called me to be his translator. I am so angry after talked to one of GEICO representative. Then I guess GEICO is just want to do business with English-speaking person. If you don't speak English, GEICO is not for you.

A guy turned into the side of my car in an intersection. We pulled over and exchanged info as gentlemen. I waited for the other party to leave, as I was concerned that maybe a witness would present themselves and speak to only one party. That didn't happen, as I watched the other party drive away. I reported the incident to Geico minutes later. I got a call from a Claims Supervisor. We spoke in detail about the incident, then he told me what to do next AND what he would do next. He would call me the following Monday morning. A week later I called as I'd not heard back. He said they're working on it, but seemed argumentative when I politely said, "Oh sorry, I was expecting to hear from you Monday." "Why would I call you Monday? I didn't know anything new."

I have had Geico for over 20 years. No one has been able to beat their rates (for me). They have easy and trouble free claims process. What my friends say about their insurance companies scare me. I feel so happy with the service I have gotten from Geico. At this point I won't even consider switching insurance companies. Of course, in the future that could change. But not now.

Had a rental car in Boston, MA and was in traffic and waiting to make a left in the left lane and my phone rang, so I decided to turn left out of the lane to park. As I pulled out of the lane and from behind me came this guy going the wrong way, hit across the front of my rental car. Wanted a police report but they said since nobody was hurt, there was no need for a report. We exchanged insurance info and GEICO was my insurance at that time and had to pay 50% of accident costs, was like $2400 to rental and other guy's hoop-dee but went off without a hitch. Cost me no money and the case was closed, but hung on my record for 5 years...

In my experience, GEICO is an excellent company with outstanding customer service. I damaged a parked car while parking and I left a note for the car owner, who contacted me then I called GEICO and they were extremely kind and helpful and paid for the damage to be fixed without hassle. Also, 2 separate times my car wouldn't start this winter and they sent someone right away to jump the battery.

We have multiple vehicles for different purposes during the year. GEICO handles each situation quickly, expertly and successfully. They are also polite.

After a lifetime of dealing with AAA, I switched to GEICO and there is NO comparison. GEICO online services (and via phone) is so easy. Customer service is fully accommodating and the cost is far below what I paid for years with AAA. The roadside service is also included in my GEICO plan while it wasn't with AAA. When I have questions about my policy I am greeted professionally and pleasantly by Customer Service reps. They listen carefully and respond knowledgeably. I wanted to move my payment due date to a time in the month that was more convenient for me and I wanted to upgrade the policy and there were no problems. They also sent me a payment schedule which was super helpful.

I am with GEICO since I had my first car, it's been 7 years from now. And in the end of last year I forgot to renew my policy and 1 month later I called them tried to renew my policy, they raised my price about 50% with same coverage, and I even didn't have any ticket or accident in the past 6 years! Even I was really upset, but the represent keep telling me because their system treat me as a new customer, that's why my price at raised 30%! What! What! Even this was really unacceptable, I still paid for this ridiculous policy. But after 4 months later, I got a mail. Said I still owed them money, and the reason was I didn't signed the waiver form to keep same policy when I paid them over the phone with the already raised price.

My daughter was in a car wreck on April 19. We reported the wreck to the insurance company that day and we did not hear anything back. We had to call multiple times before someone would call us back. When we called customer service they told us if we need any information to call our agent Alex ** which was no help. Every time we talked to him he placed blame on another department and would never return our calls. It took over a month, and a lot of phone tag before the ins company sent a check to pay off the car.

So I filed a claim with GEICO, followed the online process, then a week or so later I scheduled a vehicle inspections a adjuster, met up at a body shop in Fullerton, took down notes and did his process. Days later I get a call from a lady by the name of Jessica claiming to be another adjuster who then told me that my file was transfer to Andrea ** with the special investigations unit because Jessica stated Andrea was helping her with the claim. Which I was shocked that you need 3 adjusters to get a vehicle repaired.

I was hit by a Geico client. I Have Video to Show I'm 100% No Fault. See Video Here **. Geico Refuse to take 100% Responsibility and Refuse to offer me same class rental replacement. They want to cover only 90% of damages and cover only 90% of a small size car instead of SUV. WHY??? I'm 100% at No Fault. The Geico agent NY Region name "Nathan" was very selfish, very non professional and was giving me a hard time with this case, forcing me to take some responsibility out of my pocket or from my insurance company. I guess a lawyer is needed, if anyone can help please message me on the youtube video. Meanwhile, Stay away from Geico people!

I recently was in a car accident on the highway and was injured pretty badly. My airbags did not deploy and the whole front end of my car was damaged pretty badly. When I originally switched to Geico in November 2016, I made sure to include all of the same limitations and coverage that I had on Progressive. Progressive was a great car insurance company, however with having a newer car, my rates went up. Geico for whatever reason was significantly cheaper with all of the same coverage. When I contacted Geico immediately after my accident to make the claim and also to get roadside assistance for it to be towed. I was told I did not have coverage of collision on my vehicle. I also was told I do have roadside assistance, but was told when I called back again from another representative I did not have that either.

Bought a truck from CARite. Looked great. Got it home & realized the undercarriage was solid rust. Tried to get them to replace it or exchange it. Was afraid the brakes would fail or the frame would break while driving it. Well, the brakes did fail. Side swiped another vehicle because of it - driven by a sex offender who now wants to sue us. Geico paid the damage claim but of course the victim (ha, ha) wants more.

I have been with GEICO for a year. I hadn't used any service. Today my car broke down. I called company to towed my car. It takes 4 hours already, they still not here. I just called back, GEICO said I have to another an hour. Soooooo disappointed... I will change my auto insurance. BAD BAD EXPERIENCE!!!

On 4/28/17 I was involved in an accident due to the negligence of Geico's insured. I called the next day to advise I was injured from the accident. I spoke to the Geico rep Amelia on 4/29/17 who said she could not open a bodily claim for my injuries. I advised her she cannot refuse me a bodily injury claim. Per Amelia she stated it was Geico policy. I advised her that I was going to see my primary doctor on Monday. She still refused to open a bodily injury claim. I find that an act of bad faith by Geico.

When shopping for auto insurance, I compared a lot of quotes (never went with Geico's quote) until I found out 6 months later when renewing my license plates, that Geico said that I had cancelled liability coverage (of which I never had through those shysters) and the NCDMV was going to fine me!!! How GEICO can get away with committing FRAUD is beyond me... I have had ERIE insurance continuously for over a decade.

I was hit by a GEICO customer and he was NOT going to stop, however it was at a restaurant and there was 5 cops eating there and called them and they came out and confirmed it was his fault, I called GEICO and was ALWAYS given the excuse they had not heard back from their customer and they may have to deny claim and for me to file through my insurance!!! I hung up on the rep and when I called back the next day over and over again, they did not take my calls and was going to someone named Morgan **, she finally called me back after a message and an email I left! She was unprofessional and did not give a crap about my issue.

I was insured with Geico for 16 years. I had 2 vehicles then one broke down and I called Geico to inform them that I only had the one car. I logically expected a decrease in my premium, however to my surprise my rate remained the same. When I received the new invoice in the mail I phoned Geico to see why they were charging triple what they were charging for the same car. They explained that it was a newer car and they had to add my son on as a driver because I no longer had the older vehicle for them to assign him to. I didn't like it, but I understood it so I said, "Ok." Then he told me that he made a mistake. The price actually increased. I thought he was joking, but he was serious. He tried to explain that they hadn't taken the old vehicle off the new policy.

I saved fifteen percent on my car insurance, but gained one hundred percent aggravation from this discombobulated company. Their customer (dis)service is rivaled only by Comcast, if you can imagine that. A county senior citizen's transportation van backed into my parked car and smashed the taillight and bumper. The county admitted fault but insisted I file with GEICO and let them subrogate (sue) the county. GEICO headquarters told me that since there was no GEICO-approved body shops within 25 miles of my house, I could take it to a local body shop, which I did. The body shop arranged with a GEICO claims adjuster to inspect the car before repairs began.

I wanted to make some changes to my policy like adding a new UTV. And dropping a ATV. And sold a car. Our son had finished college and had married and moved 3 hours away. Our son had a fender bender years ago with another company and had been on our policy for a year through Geico and also wanted to drop him and Geico said I could not drop him because of the previous activity even though it was not through them. They wanted me to provide proof of residence and proof of current insurance in order to drop him off of my policy. Guess what??? Geico is no longer my insurance provider. I dictate who I pay for on My policy not big business.

I've been insured with Geico for some years now, and I must say they are the worst when it comes to claims. On April 16, 2017 roughly around 3 am Eastern Standard Time my vehicle was parked inside our complex when me and my wife got a rude awaking from screaming voices and loud noise. A neighbors' van caught fire and burnt completely down and also destroyed our vehicle. This new van that caught on fire was deemed as an electrical fire from the local fire department saying the fire started from the van. I was given a fire alarm number and a police report number. I called Geico the next day gave them all the information needed and even upload pictures of what was left of the vehicle.

I have been with GEICO for 10 years and I was recently laid off from my job, I typically have GEICO pull my insurance from my checking account monthly, only this month (May) my insurance is due 5/15/2017, I go in online only to see that they already debited my account (which will be returned because the funds will NOT be there). I went in to push my payment date back and then call them to say my sister will pay this for me for May, now not only will I pay a bank fee but GEICO will assess a fee as well.

FRAUD ARTISTS: contact your state's regulatory department for insurance and get the FACTS before you even SPEAK to these scammers. Don't ever take what a company's representative says as a fact - they are always trying to help their employer at your expense. Look up the laws, review the contract and get the state regulatory division to back you up.

I bought a policy with GEICO on a Monday and the price was $200, and I would pay $200 for 6 months. I tried to get the car registered on Tuesday and I checked my account again just to see if everything is alright, and it said next month I would be paying $489.95 for the next 6 months. I called a rep and complain about the change in pricing and they basically told me that "This is your new pricing," and that there's nothing I could do about it. I TOLD them to cancel the policy because I refuse to pay $500 on a vehicle that is the even registered yet and I wanted a full refund. Essentially, they gave me a refund but a partial refund and said I used to car while there's no car registered yet. They took my money for a car that was never on the road. I WILL never use this company again.

My wife was in a serious auto accident, not her fault, rear ended. Driver at fault has insurance and admitted guilt. Geico sends out an adjuster that spoke broken English that so bad I had a terrible time trying to understand him. To replace my car that was totaled would be around $10,000.00, all Geico would pay is $7,500.00, and I had to fight to get that. Initial quote was $500.00 less. I put $1,200.00 worth of tires on the car 2 months ago. In the estimate he listed a $16.00 credit for 4 nearly brand new tires. Signed over the title, now for more fun had to go to the DMV because he claimed the title had have my name on it. In Wisconsin you sign it over 3 times. I was only the first one.

Recently, I needed to call for replacement cards for my two vehicles. As I asked for my cards, we realized we had not updated our address on the policy. We began to take care of this and quickly the agent began asking questions about where my vehicles are kept and what I drive. I work for an international company and my family and I travel all over the country for different periods of time. This was all discussed 2 years ago when I joined Geico. As I tried to explain the situation, the agent continuously cut me off and insisted I must have several different policies because one vehicle is registered in my home state and the others are registered in N.Y. because they are N.Y. leases. The agent refused to listen to me, so I asked to speak to a supervisor, hoping to explain the situation.

I am having the same experience as others have described. I was in a three car accident where Geico's insured was at fault. Geico has been telling me that they cannot get in touch with the insured as if that is my problem. After 10 days of calling and speaking to sometimes rude agents, I was able to get a nice man that said he would escalate the case. The incident happened on April 27th and my car is not repaired and today is May 11th. They are trying to get me to claim it with my insurance company. I had no idea that Geico was this trifling!!! They are telling me that they can't determine whose car the insured was driving and they have to find that out and it may take another week.

I work for a mortgage company and I absolutely CRINGE when someone decides to use Geico for the homeowner's insurance. They NEVER get it right. Mortgagee clause is incorrect and 99.9% of the time I do not get my Invoice/Paid Receipt. They need to start over with everyone that works there as they do not follow directions, EVER.

I was the victim of a terrible situation in which a Geico insured driver struck 3 cars parked outside of my townhouse complex including my boyfriend's car and my own. I planned to go through Geico because this should have been a cut and dry case as none of the cars struck were being operated. First sign of trouble was when Geico began dragging their feet through the liability process because the driver refused to admit fault and was dragging out the process with Geico.

Client: **, Division: **, Adjuster: **. Claim: **. I have just got off the phone with Geico's representative and I am furious to her comments and informing me of my claim not being able to be processed under the finding that my motorcycle would not be considered a theft. The Houston Police department considers it a theft. All paperwork, forms and statements between me, the police, and Geico were accepted as a theft.

Very dissatisfied with the experience I went through with GEICO. I would never recommended this insurance to anyone. Even if you're trying to save a dollar, don't waste your time. The worst customer service... I was hit from behind and I paid a huge price. Accident wasn't my fault at all. I'm not happy and will not be until my car is fixed the right way. I will write a bad review every day until my car is fixed!

In 2016 I added my 22 yr. old son and car to my policy. Just liability for his car. On Dec. 7, 2016 my son was making a left turn in an un-signalized intersection of a road that is two lanes either direction with center turning lane (so five lanes wide). As he was completing his turn with his front end more than half way across the last lane, a vehicle came from the opposite direction crossing over two lanes to make a right turn as he did not want to wait in the backed up traffic and hits my son's car in a t-bone manner, luckily he hit his front bumper and hood instead of the passenger doors. This man instantly admitted he was at fault but then pulled some crap that he could not find his insurance. We called the PD three times and they said they did not need to respond and for us to just exchange insurance.

A GEICO policyholder ran their car into our building over 2 months ago. We are still awaiting payment in order to proceed with repairs. Two vendors are required, one for metal work one for a damaged concrete wall. We received payment for one, still waiting for the second payment. Impossible to talk to a representative. We have submitted required paperwork and photos - requested a telephone call on numerous occasions and are still awaiting a response. Very unresponsive, very unprofessional. No one should have to wait this long to have damages repaired. I would never recommend this company.

So I'm a brand new customer as of 04/25/2017. I called. I got a quote online of $154/mo after license and my driving record was pulled awesome whatever, so I get a sales rep on the line to see if I could future date my payment for the first month, was told it can't happen. Okay I get it. That's fine. I continue to purchase the policy, I then was quoted by the sales rep $206/mo. In confusion I ask why is it different from online. He then states it was that price after running your license and driving record. So I continue to just say whatever and process my payment.

I've been with GEICO for years. In fact, I insured two cars and renters insurance thru GEICO. On March 28th my insurance elapsed, however I reinstated on March 31st, 2017. This was due to my hardship. My son was using my car and I knew where it was. The following day something awful happened to my son, and my car remained at the hotel where he and another friend were staying. Instead of his friend bring my car home, he took my car on April 1, 2017. On that day I had no clue where my car was. I reported the loss to GEICO. My claim was assigned to an adjuster. Several days after, he told me my claim was void because the car was not in my possession. He spoke at me, would not allow me to speak, and literally made defamatory statements about me. I drive a leased 2016 Volvo S60. I asked to speak with his supervisor, but I received more of the same.

My wife was struck in her car by a Geico insured customer over 6 weeks ago. The driver admitted fault when the police showed up and was issued a ticket. My wife gave her statement to Geico and was told they would contact her after they reached their customer to get her statement. I just called Matthew ** at Geico in Macon, GA. He informed me he was unsuccessful in getting a statement from the woman who hit my wife and Geico would have to deny the claim because they couldn't secure their customer's statement? What? He also encouraged me to use my insurance company and have them sue Geico. Again what? First, what would be the incentive for Geico to get a hold of any of its customers who cause an accident? This company and experience has been awful. I contacted my insurance company, State Farm and I already have an appointment to fix my car.

My daughter was recently in a car accident. She was the 3rd car in the accident. Luckily GEICO is NOT our insurance company. They are the insurance company of the car that started the whole thing. Their client was reversing in the middle of the road. A truck tried to stop and slid (rainy outside) running into the first truck, hitting him behind his drivers side door. My daughter also tried to stop, and slid. She tried to miss him, hit her headlight on the hitch, her airbags deployed and she ended up in the ditch across the street. GEICO has not been able to talk to the truck driver that hit their client. But has found that all drivers were at fault.

I broke down in the early evening and when I finally got home, I sent a quick e-mail to Geico to let them know I had broken down and needed my car towed to my home. That was approx. 10 pm. When I wrote to them. At 7:30 the following morning the car was sitting in my driveway. I then had a glass claim which was also addressed right away, when they came to my home and fixed it right away. The third claim came a day after that when I was hit and took out my whole driver's side. My insurance co. Treated me so well and were very helpful, especially after my interview with the agency of the guy that hit me, (Allstate) who spoke to me like I was a criminal or I did something wrong. What a crock. Telling me what I had to do. I called Geico and they told me I did not have to do anything that Allstate was telling me. So, I file through my company and they go after Allstate.

I want to let everyone know that Geico Insurance is a complete ripoff. I use to let them take money directly from my checking account every month. They were very prompt at first. Then they became very Lackadaisical. I have never seen such incompetence before in my life. They had permission to take money out on the 20th of January and yet they tried to take it out on the 23rd. They blame this on my bank. And they claimed the money was not there. My bank has a statement that shows close to $300 for them to take $50 dollars out. I can show anyone this if they don't believe me. I told them 3 days later that I will no longer need Geico because another insurance carrier is lower and can beat their price. But they continue to insure my Lexus and F150. I tried to tell them the situation and they want to know my new insurance company. It is none of their business.

I had a accident back in December 2, 2016. GEICO is the insurance of the person who was found 100% at fault by the judge. GEICO first offered to pay 10% of my claim and we declined because we are not liable by any means. Several MONTHS later they offered to pay 75% of the claim. We declined again because we are NOT AT FAULT. We told them they need to pay our claim by 100%. It is the end of April and they still have not paid their claim. I guess this is how they save people 15%... by not paying their claims...

I was making a payment and when I call in I was talking to a lady and she say my account was still active, so she switch me over to another department and when I got to the next person I was told my policy was cancelled. Please do not trust Geico. They will take your money and they will not help you. I can't wait to leave this company. Waiting on something to get done.

I just had this experience today to call them. It was really terrible first impression with them. I was about to buy auto insurance for personal usage and since I was self employed with my own business they were asking the name of my business plus ownership of my business which clearly had nothing to do with your auto insurance. I highly encourage you to stay away from company who thinks to profile your life and privacy to sell more products. I also spoke with their supervisor and she was very sneaky and precautious to give me those political statements to cover up the useless questions that their sales licensed person has asked and without any rational reasoning and apologies she just escaped from conversation.

I requested for a quote from GEICO before. A month and half and still I didn't received a quote/callback from these guys till day. I called the Customer Care several times, but couldn't get in touch with the Michigan State Representatives at all. I was just wondering if the customer care is so useless in getting a quote, then I couldn't even think of the situation where I need to talk to them regarding claims! Worst Experience Ever! I would not suggest GEICO to anyone!

I hit a pot hole and was over 1100 miles from home when I called for assistance. Having full coverage and over the minimum requirements, I thought I would be covered. Their customer care in my moment of need was telling me I could be towed 20 miles and had no rental. TWICE 2 different ladies! Finally I got put through to a lady named Victoria who was very knowledgeable and patient. She stated maybe they thought I ran out of gas... I said they never asked. Victoria took good care of me but I became extremely upset before they ever passed me to her.

I had a minor claim which consisted of $691 damage on my car and probably less than $2000 on the other car, less $500 deductible so basically my car was paid for. My old rate was $269 a month (17 y.o. daughter) new rates were $569.00 a month. The math says they are trying to get the out of pocket back in 12 months. I called them and they said I could take a defensive driving course (not free) and they would lower the cost by $169 a year. Once again the math says they are full of it. Let's see increase $300 a month times 12 = $3600 less $169.00 wow let me do that 40 hour course for $49 for that. Geico is full of it. They have become a predator and they built their reputation of being friendly to the military. Shame on them for being liars, taking people's money and giving nothing in return.

Driver of other vehicle was cited by police officer in traffic report for failure to yield and Geico says that I have to file under my own insurance and pay my own deductible because there is supposedly shared fault for the accident. Accident report states the other driver stopped at stop light and proceeded to turn on the same road as my vehicle. However my vehicle was nearly finished with the turn and was hit on back end back passenger door and quarter panel by the other driver's car's front end. The other driver also had GEICO insurance.

On Feb.15th, 2016 I received a letter from Geico that they had to drop me since I no longer had a driver's license. However, the insurance was for my daughter's car. I had stopped driving so I put her car and her name on policy. She was 32 years old. I also had electronic funds transfer set up so the money came directly from my checking acct. In the letter previously stated they said they may be sending me a check for around $92.00. Months later I got a bill for $92.00.

Geico displayed very unprofessional, and malicious character by withholding my legal rights to retain my totaled vehicle, a 2013 Hyundai Sonata, fully loaded at three months into the purchase. My car was in an accident on March 3, 2017, leaving me mentally and physically upset and anguished. Shortly after the accident, Geico decided to total the vehicle, in no time, 6 days later March 8, 2017. After repeatedly stating I didn't want the car totaled, I instead preferred repairs for it. Geico representative stated each time when I requested how much the damages of the car would cost; she states, “We are still working on the numbers, but we are totaling the car." She repeatedly states, giving me RED FLAGS. After waiting 3 more days, to my surprise, the IAA salvage company calls me for permission to take the car. At this time, we refused to give a verbal consent to release the car until we received the estimates for the damages.

Are negative stars possible? I had GEICO for about a month. My previous insurance company sent a termination form to my state DMV when I switched coverage. GEICO never sent an update that I had new insurance with them, making it look like I had no insurance at all to my State. I got a letter from the DMV (March 1) saying they need to show I had no lapse in coverage or they would revoke my plates. So I called GEICO to have them send the form they should have sent to begin with. (Beginning of March.) I left GEICO to go back to my previous insurance when GEICO quadrupled my rate one month into the policy with no tickets, accidents, changes to policy, etc. WHAT?! That's it - I just got a letter saying that my rate would go from $125 to over $600 - no explanation. No brainer, I went back to Progressive.

Well I went ahead and put my application for auto insurance and home insurance with Geico I paid both for one year. I decided to go into First Security for my homeowner's insurance that Geico hook me up with. Well what a disaster. I couldn't get into this site for four months. All that kept saying was site's down so I called Geico and complained. The customer service it's horrendous. They had no answers. They kept saying, "Oh you can't do it on a tablet." What a crock. I've been on this tablet for 4 years and I never had a problem. Come to learn it was not the tablet, it was First Security Geico. Couldn't give me any answers. They just as bad as First Security. I don't know why people even use them. They know very little of nothing.

I have been a Geico customer for about ten years now, with never any issues, however this month they informed me that they are going to raise my rates substantially(over 100.00 a month more). For their justification they listed 4 separate instances over the past 2 years, one was understandably an at fault accident with one of my kids, but the other 3 were no fault accidents that didn't even involve them (the other insurance company accepted full liability and paid in full). Their reasoning is that if you have that many occurrences in that period of time statistically you are more likely to get into additional accidents. That logic would hold up if they were at fault accidents. I have lost all respect for these people, and I strongly discourage anyone from doing business with these people.

We are been with GEICO for many years. Last year on July 2016 we added a car to our current insurance, and by phone we discuss all the different covers and we thought we were done. We get a 6 months report with amount charged and coverage, we are been so busy that we never check all the details about charges, until today. GEICO added to our insurance Road service and Rental car coverage, that we never ask for, so they are been charging us for 9 months for this services that we never authorize. Then I think well, I will call and they have to give me a refund or credit. Wrong, wrong I was. They give no credit, no refund, because it was my responsibility for not read and check the report they send to me every 6 months. So be careful, check your reports every time. This is so wrong. WHAT A SCAM!!!! Shopping for a new Insurance...

Very Disappointed with GEICO appraisal for my NEW 2017 Acura RDX. Damaged by hail & GEICO quoted price with After Market parts. They estimated this year car to be installed with After Market price. When they overlooked broken side indicator mirror broken part, when I requested to reconsider, they reduce the labor hours and add the part item. What??!!! If GEICO does like this, they would be my last option. Stay away from GEICO!

I was in a car accident nearly a year ago. I did not think it was my fault but Geico refused to investigate even though there was a video tape available. They did not bother getting the video tape. I took my car for a damage estimate and was given a check. Soon after, the Geico adjuster called me stating I should not cash it because it should be made out to me and not to me and the bank financing the car. The car was already paid for and the check had been made out to me. I told this to the adjuster but she would not listen and cancelled the check anyway. In going through my records I found that Geico had given me a check for $250 which I had never cashed. I asked them to re-issue the check and they said they would.

Verna and I were driving in a San Luis Obispo shopping mall parking lot with our 2015 Volvo V60 wagon and was hit in the rear right wheel/fender area from a women backing out of her parking space. The damage was $10200. Ameriprise from Costco represented us for a claim for reimbursement. Our rental car charge during repair was $750 and the at-fault driver's insurance carrier (Geico) claims the at-fault driver had only public property damage of $5000. Hence, a pro rated amount of only $367.67 was awarded. We claim, since we were not at fault, the amount owed should be $750.00. Geico could raise the at-fault driver's premium or invoice her to fully reimburse us. Pursuing in small claims court is not practical! The release of funds letter was signed and mailed by us but no funds have been received to date.

GEICO has some of the worst customer service I have ever come across. I recently signed up with GEICO about a month ago, I was in the process of getting the money to pay my next bill and ended up breaking my leg. So after having to deal with bills piling up on me GEICO canceled my policy and instead of being willing to help me out they decide to charge me more. I will never do business with GEICO again. This is supposed to be one of the biggest insurance companies out there but they're a joke/rip off. Poor customer service.

In March 2017, an insurance claim was filed with Geico after a policy holder struck my vehicle. The claim was submitted so that Geico could cover costs associated with damage to my vehicle. The damage occurred when a driver made in improper lane change and struck my vehicle. To assist with the handling of my claim, I provided Geico with a copy of the Georgia Uniform Vehicle Accident Report where the officer confirmed that an improper lane change occurred. The police report noted that the driver was issued a citation for failure to maintain lane/improper lane change. I also provided Geico with photographs of damage to each vehicle, photographs of the scene, and an aerial view of the accident site.

My husband and I have had GEICO car insurance for a number of years with no accidents. Our teenage son became a driver and got 3 speeding tickets. We expected a rate increase, but GEICO dropped us with 3 weeks warning. After paying this company many thousands of dollars over the years without any claims, I found this absurd! Insurance companies make a hearty profit to take on risks - then drop people once risk is in sight. Seriously? Americans need to start demanding decent service for our hard-earned money. Never, ever will we go back to GEICO and if you are shopping around for insurance right now - stay away - far away from this company!

I urge that you obtain coverage from a company that treats their customers with respect. Worst! Do Not get Geico unless you never plan to have someone hit you. So where do I even begin. Let's first start with the fact that I filed a claim after my vehicle was totaled in March 11, 2017 with a police report showing the other driver is at fault. I filed the claim right away and I uploaded all pictures and evidence I have and nobody reviewed it. I've called them 6 times and every time I call it's a new person and nobody knows anything. I was assigned a claim specialist from my insurance that never even returned my phone calls. Nobody has called me but the person that looked at the car, he want to tow the car so they don't have to pay storage fees and force me to agree to their value.

I decided to switch my auto insurance back to Geico since State Farm went up a whole $45 extra. So I give Geico a called and the representative give me an amazing full coverage deal of $151 a month and I live in NYC. I was rather surprise and ask him to list what's included in my policy so I may compare it to State Farm. Everything checked out just fine. I proceeded to print my insurance cards and wait for my package in my mail.

I had auto insurance with Geico for 30 years but did not know of their 'partnering' with other organizations and the discounts they can provide. I had not been asked about these organizations to see if I qualified. So, I overpaid for 30 years! Recently, I asked for a quote (After 30 years I finally left Geico to go to another less expensive company) and the quote from Geico with the discounts was about $300 less than previously! However, I was not able to get a credit as they only give it within 30 days! In addition, I found the service people wasted a lot of my time and I got nowhere trying to just get information and trying to hurry up the process.

I was struck on my scooter by a Geico member. The adjustment quotes I received not only fail to provide an equal replacement, they are actually an "insult" to the victim of the accident. While told that the adjustments were made by a 3rd party to ensure "impartiality", the truth is this 3rd party in partnership w/ GEICO including its own adjustment factors simply cranks numbers based upon a year and mileage of a vehicle w/out any consideration of: (a) the condition in which it was kept AND (b) the victim's ability to find an equal replacement within a reasonable distance of the community. So here we have a multi-billion $ company w/ its popular gecko scamming the victims of its customer's accidents versus displaying full integrity and consideration to ensure they are provided with a vehicle that reasonably provides equal value and comfort. INDEED, if correct, this review tops now a list of #2886 others, mostly negative. Shame on Geico!

I was on the highway and was hit from behind. I was 100% not at fault. My insurance was Geico and this is the first accident I have ever been in. It was impossible to get a claims adjuster on the phone. Geico which I had for years treated me like I was bothering them would not give me any advice. Also never once made me feel like they cared. The at fault insurance was Safeco and I was treated so well. Amanda the adjuster was very nice and really cared for my claim. I will never use Geico again. Accidents happen and your insurance company should be the one to help you and make you feel like a person.

They do not fight for you! They determined an accident was mine when my car was parked, they are paying for damage to a man's car that I did not do!! Do not use Geico. I report please run and get a insurance company that will fight for you and do what is right. Again my car was parked and they are saying it was my fault!!!

I have used Geico for 20 years. Two years ago I had a minor no fault fender bender and used Geico for that; I asked them carefully how much a claim would impact my rates and they said due to my longevity it would not raise my rates. During my recent experience, I found out it did. I called in to let Geico know I was moving back to CA from Illinois in 30 days and would need a policy change. I told the agent I had a permanent address in CA. At that he began to change the policy to CA that minute, though the car was not yet here. At the same time he let me know that the CA rate, which was around $300 when I had it last, would now be $780 - and that was a combo of rate increases in CA, and a change due to my claim. So I would now be paying an extra $400+ over the Illinois policy. But be that as it may - I had asked him not to start it immediately anyway - that it would be the end of the month before the car was here.

Please Stay away from GEICO Insurance. There is no customer service who can listen to you. Your first bill will be very cheap then they double your bill. If you get car accident GEICO never pay you. They salvage your car. They put wrong mileage. GEICO Websites does very cheap. There is no office to go. Please do not put your car or your house or anything with GEICO. You will cry night and day and they will not listen to you. They will charge you double and double.

On 12/21/16, I was rear-ended by a drunk driver. The driver refused to stop. I chased down the vehicle long enough to get the license number. I went home and called the police and made out a report. I reported this to GEICO. GEICO claimed there was nothing they could do, that I had to get the police report and find the other driver's insurance company and contact that insurance company. I paid for the police report and called the other driver's insurance company, Farmers.

I needed reasonable and necessary medical treatment for a headache and pinched up back after being rear ended and they said there was not enough damage to need any medical treatment and did not pay my claim. I have contacted the Ohio Dept. of Ins and feel like this review needs to be written as well. Claims service is quite poor and furthermore the claims adjuster was short and rude with me too.

Geico ran my credit without authorization and a class action law suit should and will be brought against them for unfair business practices and consumer fraud. I told the representative that under no circumstances were they allowed to pull my credit because the initial quote was outrageously high. I terminated the call and found out a week later that they violated my privacy.

We have a small bit of damage on our car and called to ask about whether a claim would raise our rates. I was informed by a Thomas that he was now obliged to report my information to the Claims Department and a rate increase could occur based on my call. I do think a consumer should be able to call a company to ask a question without a rate increase resulting from a hypothetical situation. Not asking too much.

My vehicle was totaled in January and Geico was great in their initial response when I filed a claim with them. I was very pleased and thankful and almost filled out their customer survey they sent out asking about my claim experience in that first week, but decided to wait until it was done. I was delayed in getting them title since I was out of the country, but did it as soon as I got back to the USA. I was quoted the same price for the payout after my deductible on 3 separate occasion by two different Geico employees.

A customer of GEICO was at fault in running into my car from the back. Customer said he would pay out of pocket but I got his insurance and DR in case. Customer now refuses to pay so I contacted GEICO. GEICO said because we did not get a police report that they will not pay even though I have his insurance and DR. picture. So that's how you get 15% off!!! Now I will have to sue customer for expenses incurred. ** GEICO.

Warning! Geico using your consumer compare quote info and will change your policy and profile before ever speaking with you! DO NOT DO AN ONLINE QUOTE. THEY WILL USE AGAINST YOU EVEN IF YOU ARE JUST GETTING AN IDEA OF POSSIBLE OPTIONS. They added a driver, a vehicle and changed my marital status and household info without ever speaking to me off a private quote comparison... be warned! "Your Attention Required. The driver's license number for ** is missing. Please take a moment to update this information now. Failure to provide this information may result in the cancellation of your policy." They are collecting and using everything you input against you and could be far worse for other folks. I have been with the Geico over 20 yrs! I no longer trust them with my information.

So I bought an auto insurance policy that required special verbiage. I was told by the sales rep that this won't be a problem. Once I received the paid policy, it didn't include the verbiage I needed. After multiple phone calls and speaking with several people, I was told the sales rep was wrong and they wouldn't be able to supply what I needed. Ok, fine. I'll get coverage with another company and things will be great, so I thought! I was then told by the canceling agent that I would only receive $200 back instead of the initial deposit of $600. What!!! The policy hasn't even been in effect for 48 hours and it was their fault due to misinformation given by their sales rep. I'm still on the phone waiting for a supervisor to hopefully get my money back. Stay away from this company!!!

Pretty upset in regards to the non-service I received this morning. I was under the assumption I had ERA. However after calling Geico they confirmed I didn't after telling them my car battery is completely dead and I had no way of getting help. So I went ahead and added the additional service on in the same phone call. I also went ahead and asked "Since I just added this on can you please send someone out to help me?" And they refused to help me because it was a preexisting condition and stated I would have to pay out of pocket. How messed up. I just added the service on in the same phone call that I made telling them I'm stuck and they won't make any exemptions. To me that's pretty poor customer service.

My driver side tire was flat, then I call customer service to request a roadside assistance. Everything was well until I discover that the tire was not well adjusted something that represented a real danger for my life and my family. The 5 Bolts were completely loose. That explained the noise that originated from that side of the car. Thanks to my boss who noticed the problem nothing tragic happen. But it is unacceptable that someone endangers the whole life of a family by not paying attention to something so simple. I hope it will never happen again and someone will give me an explanation and an apology about this pitiful case.

Monday 3/13 around 4:45 pm while getting gas, I notice damage to my car in the passenger side. Is only been to work and Walgreens. I'm assuming my car was hit on the passenger's side while I was inside a store. Once I notice the damage I contacted Geico right away to make a claim stating my vehicle had been damaged and was very upset (emotionally). Because this is a brand new car (2017) the claims department was very nice and comforting assuring me it wouldn't be a problem and set up the earliest appointment at an auto shop for my car to be dropped off hassle-free. I was greeted by an adjuster who came out to inspect my car and immediately stated the damage looked as if I hit something!! Uhm I hadn't hit anything but someone obviously hit me!! Long story short I'm being given the whole "We need to have an expert come out to diagnose the damage and see if you were actually hit.” Wait. What??? I was completely confused!!

I called to reinstate my Policy with Geico and I must have chosen the wrong group of staff to talk with. The Agent refused to give his name and the Supervisor refused to give her last name and maybe her name Jordan is not real. I have been with Geico for more than 18 years, and they have been losing their touch. Do not listen to the commercials. I am very dissatisfied with Geico after all of these years. The Supervisor who voiced her I'd number as ** was not helpful at all. She was more interested in siding with her staff than trying to maintain a customer who had been with them for more than 18 years. Very Disappointed.

So where do I even begin. Let's first start with the fact that I filled a claim after I discovered my car was hit in the parking lot while I was at work. I have phone records that I called Geico and my family after the incident happened and pictures of the damage which I uploaded to the claim on Geico's website. I tried to get in touch with my claims adjuster for over 2 weeks after I opened the claim but I never received a call back after over 5 messages left and complaints to the website online complaint center. I was finally contacted by a new adjuster who said like it was a normal thing "oh sorry the last person assigned to you was promoted so she neglected all of her clients for weeks." What kind of business is this that a managers didn't even realize or care that their employees are not answering or responding to their clients.

First I would like to say I was a customer for 10+ years and had no complaints against GEICO until now. I added my daughter to my policy last year since we were both on her title and advised the agent that she had a SR-22 due to a DUI. I was given a quote and shortly after, I was notified that my insurance was increased to double what it originally was. I called and found that once they verified my daughters' driving issue which caused the increase. The agent said they could not remove my daughter until I had proof that she had another insurance so I told my daughter she would need to obtained her own insurance and provided proof of her new insurance as soon as her documents were received.