GEICO Reviews

GEICO’s customer service is great but the cost is expensive and I barely am able to make the monthly payments. GEICO is a top-rated company but there are no caps on what can be charged along with the number of uninsured motorists, so it becomes unaffordable for a lot of people. As insurance rates go up, less and less people can afford it. This causes a vicious cycle of increased rates to cover those who don't have insurance while those who pay, are given the job of paying for the uninsured. It stinks that I'm paying my part and theirs.

I have been with GEICO for several years and they remain competitive on their rates and very efficient at settling claims. I filed a claim for wind damage. The settlement was deposited in my account within 5 days. Amazing response. Their customer service has always been good.

The service is great, the benefits are great and using the Geico app is extremely easy but Geico is not cheap. However, I love having Geico as my auto insurer. It would be great though if they rewarded safe drivers and gave loyalty discounts.

I have this insurance company and they assist any way they can. I find that I can navigate their system very well and the coverage is great.

Last year I filed a claim with Geico due to having some items stolen during a move, it took me awhile to get the paperwork in but I finally did, I never ever got anything to cover the cost of the items I had stolen, I also wrote personally to Geico and never got a reply or a change in claims adjuster. It's sad that a company that is suppose to be there for you doesn't do anything but will give to those who don't really need it. I will never use them again and I will never recommend friend or family to them.

Got stranded in a mall parking lot on a Saturday night when it was cold and raining. Made ten calls to customer service for roadside service. It took eight hours to get a tow truck. Even more frustrating was the fact that we had to make so many calls based on their time estimates for the truck arrival which were never met. Also, we had to explain the situation each time. During this time the mall closed so we couldn't go inside to get warm and our phone batteries died so we had no way to contact them further. All in all, it was a horrible customer service experience that was not made easier by a lack of empathy.

Filing the claim was easy, but getting them to cover the rental car was a headache. I had to fight each day to keep the rental car during the time my car was being repaired. I had $8000 worth of hail damage to my new car. When I reported the damage the claim process went very smoothly. Once an estimate was made I was pressured to use their choice for the body work to be done on my car. In the end I used the dealership since my care was less than a year old. The actual cost of the repairs came to $8100 and the insurance paid, however they did not want to pay for the rental car that I had to drive for more than three days. The repairs on my car took almost three weeks and after the first three days I had to call the insurance company almost every day just to keep the rental.

I've been with GEICO auto for many years and filing a claim was just so easy. The adjuster was there at the body shop and in ten minutes I had a number and my car was on its way to being repaired.

Got a quote from GEICO for home insurance and I thought I'd go with it since I already had car insurance with them - simply thinking it would make my life easier. But boy was I way off the mark. Must have spoken to at least 6 to 7 agents over the phone spread over a week taking hours off from my work to talk to these people to get my quote approved (will take a whole page to list out my headache of an experience). Finally when I am close to getting it approved (about a week from my new house's target closing date) they say they can't give me the quoted price. So I said goodbye. Exhausting time-wasting experience. Extremely poor customer service.

Whenever I experienced an issue customer service always resolved it and gave me a return call to confirm that the issue was completely resolved. I expect to have a service agent that is genuine concerned and knowledgeable.

From signing up to five years later Geico continues to provide my auto insurance. I shopped around and found their rates to be the most affordable. The sign-up process is easy and fast. They also have a great online portal where you can access your account information. They have truly made car insurance simple. The renewing process is simple. And on the rare occasion that I have had to contact customer service, the service was great.

GEICO's customer service is consistent across the board. On more than one occasion they have handled my auto-related claims. The process was quick and favorable--no hassle. When I call them, I am certain my questions or concerns will be addressed amicably and timely because for more than 20 years that's been my experience. Occasionally, I have called in relation to policy-related questions. In addition, I have added new vehicles to my policy and that was seamless-- a quick phone call was all it took. Road side service was quick and painless. I have also had the misfortune of filing several accident claims. No matter the circumstances, GEICO's customer service associates took great care and have been helpful, friendly and courteous. They have always provided excellent service.

We have had nothing but a great experience with GEICO. I had been with a different insurance company for 20 plus years. GEICO exceeded the customer satisfaction in less than a year. When filing a claim they were fast, friendly and very efficient.

GEICO offers an excellent customer service as well as follow up and email alerts. Before charging the premium every month, they send various email alerts about the charge and date. Their website is very organized and easy to navigated with the answers available to customers as needed. Customer service either over the phone or chat service is incredibly helpful and the most important thing, GEICO rates are fantastic.

My previous insurer, AAA, kept raising my rates although I hadn't had any claims for decades. So I opted to go with the GEICO. GEICO has very reasonable rates and responsive to my questions. Saving me a ton of money!

I have filed claims at least 3 times in the past few years with GEICO. They followed through in excellent service from insurance adjusters to customer service on the phone. I make a call to them and follow their directions and never had an issue. My husband and I changed few years ago to another company but went back to GEICO and I’m not going anywhere else anytime soon.

When questioning my rate increases on a regular basis when I have caused no encumberment, have no traffic violations I'm told rate increases are approved by the State of AZ; similar in all states. When questioning why insurance companies fail to increase the rates for bad drivers proportionately rather than taxing customers across the board, bringing up legitimate facts and statistics regarding rate increase issues that adversely affect our rate increases; I was told by Cindy, customer service at Geico that I was racist and she is personally offended. I reminded her I did not mention race even once. She was off her script or maybe that is Now GEICO' s latest narrative; put down to consumer challenge, rational concerns. Advised her to go find her safe space to avoid responding to factual reality and have a manager call me.

GEICO has always answered questions and provided cost efficient suggestions. We were struggling trying to get insurance on our new car so that we could drive it off the lot. We were able to speak to someone, get a quote, and have the information emailed to the dealership in a matter of minutes, at 8:30 on a Saturday night.

I believe everything can be improved on at some point. I have been with GEICO for over 10 years and had several other insurance companies. But I have stayed with them because of the prices that they maintained even when I had 2 teenagers on our policy and my husband hit two deer. They gave both of our children affordable coverage when they started their lives with a vehicle. When we filed a claim, it took two phone calls to get them to come out. But from that point on it was smooth sailing and there was no problem getting them to pay the bill.

I have no problems with GEICO. I wish they would offer to chip away at the deductible for being accident free or claim free. The policy price keeps increasing and haven't had an accident or filed any type of claims.

Customer service need to be more informed about the policy and procedure of GEICO. Each agent will give you different information.

I am writing this because I am at my wit's end and can use some help. My husband was involved in an accident and we have been receiving wage reimbursement from GEICO. Each month our funds typically arrive around the 24th until the month of May. We have not received a check in 38 days and each time I call GEICO I am getting pushed off and told they are doing everything they can. The stress this is causing my husband and I is terrible. I have a mortgage to pay and people do not seem to understand how this is creating a difficult situation. We have been very patient but are not getting the help we need. We have been GEICO clients for 18 years and to say I am disappointed in how we are being treated is an understatement.

Let's break this down. April 11 - car accident. April 14 - Ross ** adjuster comes out, adjust the car and states I did not have to pay the deductible because they were putting it with my claim. April 21 - Geico tow truck tows my car to body shop at Ourisman Chevrolet. May 7 - @ 4:52pm Ross leaves me a message stating he could not locate my car and if I knew anything about it. May 10 - I find my own car and it was sitting under a tree in the back of Ourisman since April 21st. May 16 - Geico refuses to continue to pay for my rental, mind you may car still not fixed. May 16th - Ourisman picks up the rental. June 2nd - car is half ready because they are waiting for a part to come in. June 2nd - I had to pay for $250 deductible Ross ** said I would not have to pay.

I recently moved to SC and had to switch auto insurance, the company I had only insured in NJ. I made a call to Geico who gave me an 'unbelievably' great price. Trusting they are a nationally known I signed-up with them. I even transferred my homeowners to them. When talking to the sales rep I MADE SURE he knew everything on ALL our motor vehicle records. My daughter has a careless driving ticket and a not at fault accident (2013), which at 22 still costs more money. I also made sure the Rep knew my daughter had NOT taken any driver safety courses since she was 16. The price he gave me INCLUDED a driver's safety discount and OMITTED my daughter's 2013 accident. In one month with Geico I received TWO price increases; one for the accident and one for her not haven completed a safety course in the last three years.

GEICO insurance is just a joke. I switched insurance companies from Allstate of 15 years to GEICO and what a mess! They do not listen to the policyholder on any issue. You talk to different people, they lie beyond, I had not one issue but at least 10 or more. Thank God I read my policy. They had things on there that I did not want and what I wanted they didn't put on. Then they never sent me notices or bills, only online. If you do not sign up for payments to come out every month, they charge you a fee. REALLY! I do not know what that, I want to pay my bill myself and I have to pay more for it. When the year is up I am going back to Allstate. I was in good hands with them!

Geico's rates are extremely competitive and we haven't found a company in approximately 10 years that can give us more for less. We feel confident that when we pick up the phone with an emergency, we have competent people that will help us through our issue. Whether I'm dealing online or on the phone, the customer service is always competent and meets my needs. Also, the streamlining process is great. This was a serious personal accident that needed a lot of attention and Geico handled everything from A-Z and they are there 24/7. I wouldn't go anywhere else for all my insurance needs.

Based on my experience, I could not ask for anything more. Filing a claim has been very easy and I have accomplished over the phone. Agents are accessible, knowledgeable, courteous and helpful. My experiences with other companies in the rather distant past was different, specifically AAA (20 years ago) provided incorrect information (more than once) and Mercury (10 years ago) acted like they were doing me a favor when I inquired about auto insurance. I have been with GEICO since returning from overseas in 2004 and have no intention of changing carriers in the foreseeable future.

The claims process with GEICO was seamless. I filed the claim, an adjuster came to my house and provided a damage estimate and recommended an authorized repair facility. Midway through the repairs, additional damage was discovered and an adjustment was made on the spot with no questions ask. Then after I had the vehicle returned after completed repairs, yet another damaged area was discovered, and again the adjuster came to my house and revised the original claim to include the newly discovered damage. However it is a bit expensive considering no moving violations or collision claims have ever been filed. None in the past 10 years. Overall I have been very satisfied with the coverage, the staff has been very helpful and a good value versus other providers.

TERRIBLE CUSTOMER SERVICE AND ROADSIDE ASSISTANCE! My car got flooded last year and needed a new floor and ball bearings due to the flood (words from the repair shop). Geico did not cover the ball bearings, which cost $600, even though it was flood damage, and now I have to get my brake line, the brake wheel cylinder, AND the bleeding screws replaced, an extra $550 out of pocket because the auto inspector WHO FLEW IN FROM PHILLY didn't do his job correctly. He only checked inside the car, not underneath the car, or the hood. He only cared about his paycheck, and now I have to suffer for it. No wonder this company sucks, it has a lizard as its spokesperson and really crappy people working for it. If they were truly "sorry for the inconvenience" and for the "unfortunate situation", then it would be fixed, instead of me constantly getting "I'm sorry." Man up, and do your job.

I had Senate Insurance, they dropped me without telling me. They were 3 times higher in payment and awful customer service. I called GEICO and they not only helped me, they were so much lower on payments! I could kick myself for not choosing them in the first place. Also, they have great customer service.

GEICO is a great insurance company. They treat their members like human beings and not policies. They take care of you in time of crisis with the best of care. They are fast, wonderful and very supportive in their care and customer service. They made dealing with claims a very easy and fast experience. Within a week they reviewed the damage on my car. Unfortunately it was totaled, but they made sure I was taken care of. My claims analyst was very sweet and talked to me on a daily basis and walked with me through the process till it was complete. I have had a few different insurance companies and GEICO is by far the best. I recommend GEICO to everyone and I will never use another insurance company. Also, Geico prices are very fair. The quality and prices are well worth it above all others insurance companies.

I had four vehicles, a boat, a fourth foot camper and my home insurance through GEICO and I only paid $485.00 a month. I had the highest coverage they offered at the time and that was a great price. Every time I had to use their claims service, everyone was very helpful and nice. I had a Cadillac with a landau top. My daughter was driving it and came home with the car that night. In the morning, when I went to get in it for work, the top was gone. I freaked so I called GEICO and told them and that day they had me an appointment with a good shop. They had a rental car pick me up. In three days, the car looked better than it ever did.

They cared and treated me like a person, not a number. Filing a claim is an easy process and they were able to send me compensation even though the person who hit me had no insurance. GEICO is easy to work with, so a great value overall!

I have been with GEICO for almost 30 years and I have never had any problems with them. Their customer service reps are very helpful and always polite. They have worked with me when I had financial difficulty paying my premium and I hope to stay with them another 30 years. They have good payment options, low premiums and great and easy to use website.

We had Geico for years in the past and we're satisfied. Friendly customer service. But as costs rose we looked for coverage for less premiums.

GEICO is a decent company. Their customer service people are knowledgeable, efficient and helpful. Plus, it was fairly simple to file a claim.

A Geico insured driver ran a red light colliding with a vehicle first and then ultimately colliding with me and another vehicle. The police officer took statements from witnesses and cited the Geico insured driver for running a red light. The adjuster shows up and does his report which declares the vehicle a total. Two days later I am supposed to be receiving payment for the vehicle. Calling the adjuster has brought zero results and no return calls from them.

When you submit an accident claim, the auto is given an estimate for repair. You are then given a check and expected to take it to the auto repair service and get the car repaired. There is no place for negotiation and there is no follow-up. Very impersonal.

The rates are competitive and I've been with GEICO for close to a decade. One claim and didn't have an increase in rates and it's a hassle-free coverage. Set up auto payment and it's one and done. Called in the information and it was taken care off without any issues.

In 62 years with Geico (since it was Government Employees Insurance, Co.) filing a claim has not been a hassle. I never get any problems dealing with them in several accidents I had. They "ALWAYS" keep their word. They are available 24 hours a day, every day and I get fast service always.

Geico is a good value. I have had other insurance companies at a higher price and find Geico, at a lower rate and better service. After the accident I called them and the process began quickly. I received a call from the agent the next day and in 3 days the claim was approved and my repairs initiated. This was an extensive repair and took quite a long time with no objections from Geico. The only hiccups was from the repair shop. But fast service with no problems or delays on the part of Geico.

I was driving down the road when a deer hit the back trunk of my car. The deer picked himself up and ran away to leave my car damaged. I contacted the highway patrol and called the GEICO help line. Their first questions were for my name, if I was injured and if I needed a tow. They took my basic information and suggested because my car was drivable to make it home safely and call back in the morning to allow everything to settle. The initial and follow up contacts were easy. I was also permitted to use the body shop of my choice where GEICO sent the insurance investigator. He reviewed the suggested repairs from the body shop and approved them.

Geico is a very good company and it's available at any hour of the day. They have good customer service. I can call any time of day or night and talk to a registered agent. They look for ways to help save money on my insurance. We have several discounts including new car, multiple car, government employee, anti theft, etc. The claims dept is efficient. I don't have to wait very long to talk to a person when I call. I had an accident in 2012 and Geico was very supportive. They sent a tow truck and the next day someone called me to tell me he was following up. He kept in contact with me and the mechanic, and they sent checks to me in both the mechanic and my name.

Someone stole my email information, my social security number, date of birth, called the company and got insurance in my name and when I called GEICO to get insurance again they told me I owed them a bill. I told them I haven't had a car in a little bit and someone must of called with my information and they told me I would have to pay or they could not give me insurance or my husband until it was paid…

I can always reach them easily not a dozen transfers or having to wait till next day. They give personal service and the claims process was very easy, painless even. They were polite & within 72 hours we were paid for damages. Even called back to make sure we were still good.

LIARS. When I was told a claims rep would call me they never did. Instead GEICO claims went ahead and did all proceedings without me. They said my totaled car was worth 1 price yet their final payment was thousands less. They REFUSED medical payments even though I had medical insurance with them. Many other Problems with GEICO. Regardless of what your GEICO policy states when it come down for claims payment GEICO adjuster will not call you until you complain, GEICO adjuster will not show up at appointments and blame you for them not showing up. They don't answer their phones and have many excuses.

A month ago I called Geico and inquired about me moving to NC and leaving my truck behind in NH for my daughter/son in law to drive. The agent told me that the truck should be insured by my son in law and not me. Now that I moved to NC and my insurance was due on the 23rd. So I called them and was going to let the policy expire/cancel until June 21 because I didn't have the funds to register it or get an NC license and going to take the car off the road anyway to do a bunch of work to it. The agent was pushy and didn't pay attention to what I wanted. She was more interested in "not losing me." I had no intentions of leaving Geico. It just that I didn't want to renew and pay insurance for 2 maybe even 3 weeks while the car was being repaired, and while I didn't have the funds to get my license and register it, let alone pay for a policy I wasn't going to use for a few weeks anyway.

My car drowned in a supermoon flood. Salt water eats away and corrodes anything it touches. The entire underside was immersed. The engine had to be replaced. By the time the guy arrived from Geico there was already signs of corrosion which he said was normal wear and tear having nothing to do with the salt water. At his initial visit he was unaware it was salt water, though I mentioned it in my report.

I got into an accident and filing a claim was quick. They kept me well informed on every step. I was happy with the process of the accident claim, but I was upset that my company had to pay for the damages and they will get the other insurance company to pay. But the other insurance company is not responding. I think if 100% not your fault, they should automatically pay. And another thing that troubles me. They paid my car loan off. Paid for loaner car while waiting to see what was going to happen. I had a lot of work done on that car and now I'm out a car and having to save for a down payment on another one. They should cover a down payment too.

I have no problems with GEICO, so far but I wish the premiums were less. We have an excellent driving record so far with no tickets or accidents, yet I feel that we pay a tad more than necessary for insurance. That will be something that I will discuss with them soon. The staff is always personable though. They're always helpful and ready to answer questions.

I'd been with State Farm for 25 years and they don't hold a candle to GEICO. I had only been with GEICO for less than a week when I had a really bad accident that totaled my car. They are a very efficient company. Geico was quick to respond and give me a check for the car within a week. Filing a claim was fast and painless.

I have been insured with Geico over 3 years. I renewed a 6 month policy in December, and was unfortunately t-boned in February. The other driver was found 100% at fault, and I had to go to her insurance company's mechanic for a quote on repairs. I showed up, they total out my car, and my recourse was a check for damages. Guess who the driver who hit me was insured by? GEICO. I thought it was a funny coincidence, and moved on. I made my last payment in May, and got a letter in the mail following week. I figured it was Geico letting me know I had to renew, which I planned to anyway. Nope! It was a letter they would no longer insure me because of my "driving record." Mind you, I had not been pulled over in over a year, nothing outstanding, and traffic ticket paid. Furthermore, since that ticket, they renewed my policy twice.

Recently I had a accident involving a Deer, I received a police report and proceeded to call Geico to start a claim. They took all information and said a adjuster would be in touch. I received a call and the adjuster informed me that possibly they wouldn't be able to pay out the claim as I needed to have a photo inspection which I was never informed of when signing up.

I would definitely recommend GEICO as an overall insurance carrier because of cost, quality, customer service, and professionalism. My claim was handled in a timely professional manner from start to completion. My whole experience with questions that concerned me and cost of all coverages were handled with clarity and in detail.

GEICO makes it very easy to file a claim. You can do it online, or you can call it in. Then they call to follow up. They have drive-in centers where you can pick up your rental car right at the same time that you drop off your car for repair when you file the claim and set up the appointment with the adjuster (also at the repair center). It's all in one and it makes it very easy and convenient. When the car is complete, you return the rental car and pick up your car. It's that simple. No need to find a ride to and from one place or another. I have never had an issue with GEICO. They are there 24/7 to help me. I never have to wait for an associate more than a minute or two. They always help me find the most savings possible on my policy. One year I had two minor claims, which I was not responsible for (my car was hit while parked in two separate locations) and my rates remained steady. Great pricing and their service is excellent. I would never go anywhere else.

Extremely easy claim submission - one phone call and GEICO handled everything. Great coverage but I wish they would rate their customers on their driving record not their credit rating - then my rates would be lower. Expensive - and I had no claims for years.

They are very complicate, not user friendly. My claim was only a windshield but very unproductive. Shop around because after you give the "down payment" you will be stuck.

Geico is not interested to help anyone but itself. Some of their customer representatives are either lacking in professional training or straight liars. I called to understand more about my comprehensive coverage. For discussion purposes, I used an incident that happened 4 months earlier, in which I drove over a piece of debris on a freeway as an example. The customer representative told me that "it would be covered under comprehensive coverage," and "it should not affect your rates." A week later, I get a letter in the mail, stating that I was "principally at fault for an accident." When I called the phone number listed on the letter, claims representatives were not helpful and downright disrespectful in their tone. What good is an insurance company that have no interest in providing any service?

I've dealt with other insurance companies and feel that GEICO is a better company policy and cost-wise. Filing a claim was a quick and efficient process.

I've been with GEICO for almost 20 years. Not once have I had a problem with them. They're very user-friendly, online and by phone.

I have called GEICO several times for getting a binder for a vehicle purchase, roadside assistance and updates to my policy or better coverage. Their premiums are affordable and the service fantastic. There was also a claim filed for my windshield and it was handled right away. Plus, the experience with the insurer has been excellent. When I've purchased both cars, the binders and ease of service has never disappointed. Their customer service is top notch and the reps are very knowledgeable and always ready to provide excellent service. I have recommended GEICO to my friends and co-workers.

Filing a claim is an online process which was very easy to navigate through. I only had one minor problem with holding for the representative for too long. All in all GEICO is an insurance company that I would recommend to my family and friends because it's affordable, easy to work with and trustworthy. I've tried other insurance companies but I found myself choosing GEICO because of its benefits.

GEICO doesn't give me discounts. I belong to several organizations but they claim I'm not eligible. I wish they give discounts to good drivers, with policy for over 5 yrs.

My cousin involved car accident, other driver cut in front of him while he was on the road. The police ruled other driver's fault. It is brand new car. According to NYC law, it required the car owner to submit the full inspection report to insurance company. When my cousin bought the car, the salesman said he will handle this and submit it to insurance company. He did not speak English, and GEICO didn't provide the translator service. Then he called me to be his translator. I am so angry after talked to one of GEICO representative. Then I guess GEICO is just want to do business with English-speaking person. If you don't speak English, GEICO is not for you.

A guy turned into the side of my car in an intersection. We pulled over and exchanged info as gentlemen. I waited for the other party to leave, as I was concerned that maybe a witness would present themselves and speak to only one party. That didn't happen, as I watched the other party drive away. I reported the incident to Geico minutes later. I got a call from a Claims Supervisor. We spoke in detail about the incident, then he told me what to do next AND what he would do next. He would call me the following Monday morning. A week later I called as I'd not heard back. He said they're working on it, but seemed argumentative when I politely said, "Oh sorry, I was expecting to hear from you Monday." "Why would I call you Monday? I didn't know anything new."

We have multiple vehicles for different purposes during the year. GEICO handles each situation quickly, expertly and successfully. They are also polite.

In my experience, GEICO is an excellent company with outstanding customer service. I damaged a parked car while parking and I left a note for the car owner, who contacted me then I called GEICO and they were extremely kind and helpful and paid for the damage to be fixed without hassle. Also, 2 separate times my car wouldn't start this winter and they sent someone right away to jump the battery.

Had a rental car in Boston, MA and was in traffic and waiting to make a left in the left lane and my phone rang, so I decided to turn left out of the lane to park. As I pulled out of the lane and from behind me came this guy going the wrong way, hit across the front of my rental car. Wanted a police report but they said since nobody was hurt, there was no need for a report. We exchanged insurance info and GEICO was my insurance at that time and had to pay 50% of accident costs, was like $2400 to rental and other guy's hoop-dee but went off without a hitch. Cost me no money and the case was closed, but hung on my record for 5 years...

After a lifetime of dealing with AAA, I switched to GEICO and there is NO comparison. GEICO online services (and via phone) is so easy. Customer service is fully accommodating and the cost is far below what I paid for years with AAA. The roadside service is also included in my GEICO plan while it wasn't with AAA. When I have questions about my policy I am greeted professionally and pleasantly by Customer Service reps. They listen carefully and respond knowledgeably. I wanted to move my payment due date to a time in the month that was more convenient for me and I wanted to upgrade the policy and there were no problems. They also sent me a payment schedule which was super helpful.

I have had Geico for over 20 years. No one has been able to beat their rates (for me). They have easy and trouble free claims process. What my friends say about their insurance companies scare me. I feel so happy with the service I have gotten from Geico. At this point I won't even consider switching insurance companies. Of course, in the future that could change. But not now.

I am with GEICO since I had my first car, it's been 7 years from now. And in the end of last year I forgot to renew my policy and 1 month later I called them tried to renew my policy, they raised my price about 50% with same coverage, and I even didn't have any ticket or accident in the past 6 years! Even I was really upset, but the represent keep telling me because their system treat me as a new customer, that's why my price at raised 30%! What! What! Even this was really unacceptable, I still paid for this ridiculous policy. But after 4 months later, I got a mail. Said I still owed them money, and the reason was I didn't signed the waiver form to keep same policy when I paid them over the phone with the already raised price.

My daughter was in a car wreck on April 19. We reported the wreck to the insurance company that day and we did not hear anything back. We had to call multiple times before someone would call us back. When we called customer service they told us if we need any information to call our agent Alex ** which was no help. Every time we talked to him he placed blame on another department and would never return our calls. It took over a month, and a lot of phone tag before the ins company sent a check to pay off the car.

So I filed a claim with GEICO, followed the online process, then a week or so later I scheduled a vehicle inspections a adjuster, met up at a body shop in Fullerton, took down notes and did his process. Days later I get a call from a lady by the name of Jessica claiming to be another adjuster who then told me that my file was transfer to Andrea ** with the special investigations unit because Jessica stated Andrea was helping her with the claim. Which I was shocked that you need 3 adjusters to get a vehicle repaired.

I was hit by a Geico client. I Have Video to Show I'm 100% No Fault. See Video Here **. Geico Refuse to take 100% Responsibility and Refuse to offer me same class rental replacement. They want to cover only 90% of damages and cover only 90% of a small size car instead of SUV. WHY??? I'm 100% at No Fault. The Geico agent NY Region name "Nathan" was very selfish, very non professional and was giving me a hard time with this case, forcing me to take some responsibility out of my pocket or from my insurance company. I guess a lawyer is needed, if anyone can help please message me on the youtube video. Meanwhile, Stay away from Geico people!

I recently was in a car accident on the highway and was injured pretty badly. My airbags did not deploy and the whole front end of my car was damaged pretty badly. When I originally switched to Geico in November 2016, I made sure to include all of the same limitations and coverage that I had on Progressive. Progressive was a great car insurance company, however with having a newer car, my rates went up. Geico for whatever reason was significantly cheaper with all of the same coverage. When I contacted Geico immediately after my accident to make the claim and also to get roadside assistance for it to be towed. I was told I did not have coverage of collision on my vehicle. I also was told I do have roadside assistance, but was told when I called back again from another representative I did not have that either.

Bought a truck from CARite. Looked great. Got it home & realized the undercarriage was solid rust. Tried to get them to replace it or exchange it. Was afraid the brakes would fail or the frame would break while driving it. Well, the brakes did fail. Side swiped another vehicle because of it - driven by a sex offender who now wants to sue us. Geico paid the damage claim but of course the victim (ha, ha) wants more.

I have been with GEICO for a year. I hadn't used any service. Today my car broke down. I called company to towed my car. It takes 4 hours already, they still not here. I just called back, GEICO said I have to another an hour. Soooooo disappointed... I will change my auto insurance. BAD BAD EXPERIENCE!!!

On 4/28/17 I was involved in an accident due to the negligence of Geico's insured. I called the next day to advise I was injured from the accident. I spoke to the Geico rep Amelia on 4/29/17 who said she could not open a bodily claim for my injuries. I advised her she cannot refuse me a bodily injury claim. Per Amelia she stated it was Geico policy. I advised her that I was going to see my primary doctor on Monday. She still refused to open a bodily injury claim. I find that an act of bad faith by Geico.

When shopping for auto insurance, I compared a lot of quotes (never went with Geico's quote) until I found out 6 months later when renewing my license plates, that Geico said that I had cancelled liability coverage (of which I never had through those shysters) and the NCDMV was going to fine me!!! How GEICO can get away with committing FRAUD is beyond me... I have had ERIE insurance continuously for over a decade.

I was hit by a GEICO customer and he was NOT going to stop, however it was at a restaurant and there was 5 cops eating there and called them and they came out and confirmed it was his fault, I called GEICO and was ALWAYS given the excuse they had not heard back from their customer and they may have to deny claim and for me to file through my insurance!!! I hung up on the rep and when I called back the next day over and over again, they did not take my calls and was going to someone named Morgan **, she finally called me back after a message and an email I left! She was unprofessional and did not give a crap about my issue.

I was insured with Geico for 16 years. I had 2 vehicles then one broke down and I called Geico to inform them that I only had the one car. I logically expected a decrease in my premium, however to my surprise my rate remained the same. When I received the new invoice in the mail I phoned Geico to see why they were charging triple what they were charging for the same car. They explained that it was a newer car and they had to add my son on as a driver because I no longer had the older vehicle for them to assign him to. I didn't like it, but I understood it so I said, "Ok." Then he told me that he made a mistake. The price actually increased. I thought he was joking, but he was serious. He tried to explain that they hadn't taken the old vehicle off the new policy.

I saved fifteen percent on my car insurance, but gained one hundred percent aggravation from this discombobulated company. Their customer (dis)service is rivaled only by Comcast, if you can imagine that. A county senior citizen's transportation van backed into my parked car and smashed the taillight and bumper. The county admitted fault but insisted I file with GEICO and let them subrogate (sue) the county. GEICO headquarters told me that since there was no GEICO-approved body shops within 25 miles of my house, I could take it to a local body shop, which I did. The body shop arranged with a GEICO claims adjuster to inspect the car before repairs began.

I wanted to make some changes to my policy like adding a new UTV. And dropping a ATV. And sold a car. Our son had finished college and had married and moved 3 hours away. Our son had a fender bender years ago with another company and had been on our policy for a year through Geico and also wanted to drop him and Geico said I could not drop him because of the previous activity even though it was not through them. They wanted me to provide proof of residence and proof of current insurance in order to drop him off of my policy. Guess what??? Geico is no longer my insurance provider. I dictate who I pay for on My policy not big business.

I've been insured with Geico for some years now, and I must say they are the worst when it comes to claims. On April 16, 2017 roughly around 3 am Eastern Standard Time my vehicle was parked inside our complex when me and my wife got a rude awaking from screaming voices and loud noise. A neighbors' van caught fire and burnt completely down and also destroyed our vehicle. This new van that caught on fire was deemed as an electrical fire from the local fire department saying the fire started from the van. I was given a fire alarm number and a police report number. I called Geico the next day gave them all the information needed and even upload pictures of what was left of the vehicle.

I have been with GEICO for 10 years and I was recently laid off from my job, I typically have GEICO pull my insurance from my checking account monthly, only this month (May) my insurance is due 5/15/2017, I go in online only to see that they already debited my account (which will be returned because the funds will NOT be there). I went in to push my payment date back and then call them to say my sister will pay this for me for May, now not only will I pay a bank fee but GEICO will assess a fee as well.

FRAUD ARTISTS: contact your state's regulatory department for insurance and get the FACTS before you even SPEAK to these scammers. Don't ever take what a company's representative says as a fact - they are always trying to help their employer at your expense. Look up the laws, review the contract and get the state regulatory division to back you up.

I bought a policy with GEICO on a Monday and the price was $200, and I would pay $200 for 6 months. I tried to get the car registered on Tuesday and I checked my account again just to see if everything is alright, and it said next month I would be paying $489.95 for the next 6 months. I called a rep and complain about the change in pricing and they basically told me that "This is your new pricing," and that there's nothing I could do about it. I TOLD them to cancel the policy because I refuse to pay $500 on a vehicle that is the even registered yet and I wanted a full refund. Essentially, they gave me a refund but a partial refund and said I used to car while there's no car registered yet. They took my money for a car that was never on the road. I WILL never use this company again.

My wife was in a serious auto accident, not her fault, rear ended. Driver at fault has insurance and admitted guilt. Geico sends out an adjuster that spoke broken English that so bad I had a terrible time trying to understand him. To replace my car that was totaled would be around $10,000.00, all Geico would pay is $7,500.00, and I had to fight to get that. Initial quote was $500.00 less. I put $1,200.00 worth of tires on the car 2 months ago. In the estimate he listed a $16.00 credit for 4 nearly brand new tires. Signed over the title, now for more fun had to go to the DMV because he claimed the title had have my name on it. In Wisconsin you sign it over 3 times. I was only the first one.

Recently, I needed to call for replacement cards for my two vehicles. As I asked for my cards, we realized we had not updated our address on the policy. We began to take care of this and quickly the agent began asking questions about where my vehicles are kept and what I drive. I work for an international company and my family and I travel all over the country for different periods of time. This was all discussed 2 years ago when I joined Geico. As I tried to explain the situation, the agent continuously cut me off and insisted I must have several different policies because one vehicle is registered in my home state and the others are registered in N.Y. because they are N.Y. leases. The agent refused to listen to me, so I asked to speak to a supervisor, hoping to explain the situation.

I am having the same experience as others have described. I was in a three car accident where Geico's insured was at fault. Geico has been telling me that they cannot get in touch with the insured as if that is my problem. After 10 days of calling and speaking to sometimes rude agents, I was able to get a nice man that said he would escalate the case. The incident happened on April 27th and my car is not repaired and today is May 11th. They are trying to get me to claim it with my insurance company. I had no idea that Geico was this trifling!!! They are telling me that they can't determine whose car the insured was driving and they have to find that out and it may take another week.

I work for a mortgage company and I absolutely CRINGE when someone decides to use Geico for the homeowner's insurance. They NEVER get it right. Mortgagee clause is incorrect and 99.9% of the time I do not get my Invoice/Paid Receipt. They need to start over with everyone that works there as they do not follow directions, EVER.

I was the victim of a terrible situation in which a Geico insured driver struck 3 cars parked outside of my townhouse complex including my boyfriend's car and my own. I planned to go through Geico because this should have been a cut and dry case as none of the cars struck were being operated. First sign of trouble was when Geico began dragging their feet through the liability process because the driver refused to admit fault and was dragging out the process with Geico.

Client: **, Division: **, Adjuster: **. Claim: **. I have just got off the phone with Geico's representative and I am furious to her comments and informing me of my claim not being able to be processed under the finding that my motorcycle would not be considered a theft. The Houston Police department considers it a theft. All paperwork, forms and statements between me, the police, and Geico were accepted as a theft.

Very dissatisfied with the experience I went through with GEICO. I would never recommended this insurance to anyone. Even if you're trying to save a dollar, don't waste your time. The worst customer service... I was hit from behind and I paid a huge price. Accident wasn't my fault at all. I'm not happy and will not be until my car is fixed the right way. I will write a bad review every day until my car is fixed!

In 2016 I added my 22 yr. old son and car to my policy. Just liability for his car. On Dec. 7, 2016 my son was making a left turn in an un-signalized intersection of a road that is two lanes either direction with center turning lane (so five lanes wide). As he was completing his turn with his front end more than half way across the last lane, a vehicle came from the opposite direction crossing over two lanes to make a right turn as he did not want to wait in the backed up traffic and hits my son's car in a t-bone manner, luckily he hit his front bumper and hood instead of the passenger doors. This man instantly admitted he was at fault but then pulled some crap that he could not find his insurance. We called the PD three times and they said they did not need to respond and for us to just exchange insurance.

A GEICO policyholder ran their car into our building over 2 months ago. We are still awaiting payment in order to proceed with repairs. Two vendors are required, one for metal work one for a damaged concrete wall. We received payment for one, still waiting for the second payment. Impossible to talk to a representative. We have submitted required paperwork and photos - requested a telephone call on numerous occasions and are still awaiting a response. Very unresponsive, very unprofessional. No one should have to wait this long to have damages repaired. I would never recommend this company.

So I'm a brand new customer as of 04/25/2017. I called. I got a quote online of $154/mo after license and my driving record was pulled awesome whatever, so I get a sales rep on the line to see if I could future date my payment for the first month, was told it can't happen. Okay I get it. That's fine. I continue to purchase the policy, I then was quoted by the sales rep $206/mo. In confusion I ask why is it different from online. He then states it was that price after running your license and driving record. So I continue to just say whatever and process my payment.

I've been with GEICO for years. In fact, I insured two cars and renters insurance thru GEICO. On March 28th my insurance elapsed, however I reinstated on March 31st, 2017. This was due to my hardship. My son was using my car and I knew where it was. The following day something awful happened to my son, and my car remained at the hotel where he and another friend were staying. Instead of his friend bring my car home, he took my car on April 1, 2017. On that day I had no clue where my car was. I reported the loss to GEICO. My claim was assigned to an adjuster. Several days after, he told me my claim was void because the car was not in my possession. He spoke at me, would not allow me to speak, and literally made defamatory statements about me. I drive a leased 2016 Volvo S60. I asked to speak with his supervisor, but I received more of the same.

My wife was struck in her car by a Geico insured customer over 6 weeks ago. The driver admitted fault when the police showed up and was issued a ticket. My wife gave her statement to Geico and was told they would contact her after they reached their customer to get her statement. I just called Matthew ** at Geico in Macon, GA. He informed me he was unsuccessful in getting a statement from the woman who hit my wife and Geico would have to deny the claim because they couldn't secure their customer's statement? What? He also encouraged me to use my insurance company and have them sue Geico. Again what? First, what would be the incentive for Geico to get a hold of any of its customers who cause an accident? This company and experience has been awful. I contacted my insurance company, State Farm and I already have an appointment to fix my car.

My daughter was recently in a car accident. She was the 3rd car in the accident. Luckily GEICO is NOT our insurance company. They are the insurance company of the car that started the whole thing. Their client was reversing in the middle of the road. A truck tried to stop and slid (rainy outside) running into the first truck, hitting him behind his drivers side door. My daughter also tried to stop, and slid. She tried to miss him, hit her headlight on the hitch, her airbags deployed and she ended up in the ditch across the street. GEICO has not been able to talk to the truck driver that hit their client. But has found that all drivers were at fault.

I broke down in the early evening and when I finally got home, I sent a quick e-mail to Geico to let them know I had broken down and needed my car towed to my home. That was approx. 10 pm. When I wrote to them. At 7:30 the following morning the car was sitting in my driveway. I then had a glass claim which was also addressed right away, when they came to my home and fixed it right away. The third claim came a day after that when I was hit and took out my whole driver's side. My insurance co. Treated me so well and were very helpful, especially after my interview with the agency of the guy that hit me, (Allstate) who spoke to me like I was a criminal or I did something wrong. What a crock. Telling me what I had to do. I called Geico and they told me I did not have to do anything that Allstate was telling me. So, I file through my company and they go after Allstate.

I want to let everyone know that Geico Insurance is a complete ripoff. I use to let them take money directly from my checking account every month. They were very prompt at first. Then they became very Lackadaisical. I have never seen such incompetence before in my life. They had permission to take money out on the 20th of January and yet they tried to take it out on the 23rd. They blame this on my bank. And they claimed the money was not there. My bank has a statement that shows close to $300 for them to take $50 dollars out. I can show anyone this if they don't believe me. I told them 3 days later that I will no longer need Geico because another insurance carrier is lower and can beat their price. But they continue to insure my Lexus and F150. I tried to tell them the situation and they want to know my new insurance company. It is none of their business.

I had a accident back in December 2, 2016. GEICO is the insurance of the person who was found 100% at fault by the judge. GEICO first offered to pay 10% of my claim and we declined because we are not liable by any means. Several MONTHS later they offered to pay 75% of the claim. We declined again because we are NOT AT FAULT. We told them they need to pay our claim by 100%. It is the end of April and they still have not paid their claim. I guess this is how they save people 15%... by not paying their claims...

I was making a payment and when I call in I was talking to a lady and she say my account was still active, so she switch me over to another department and when I got to the next person I was told my policy was cancelled. Please do not trust Geico. They will take your money and they will not help you. I can't wait to leave this company. Waiting on something to get done.

I just had this experience today to call them. It was really terrible first impression with them. I was about to buy auto insurance for personal usage and since I was self employed with my own business they were asking the name of my business plus ownership of my business which clearly had nothing to do with your auto insurance. I highly encourage you to stay away from company who thinks to profile your life and privacy to sell more products. I also spoke with their supervisor and she was very sneaky and precautious to give me those political statements to cover up the useless questions that their sales licensed person has asked and without any rational reasoning and apologies she just escaped from conversation.

I requested for a quote from GEICO before. A month and half and still I didn't received a quote/callback from these guys till day. I called the Customer Care several times, but couldn't get in touch with the Michigan State Representatives at all. I was just wondering if the customer care is so useless in getting a quote, then I couldn't even think of the situation where I need to talk to them regarding claims! Worst Experience Ever! I would not suggest GEICO to anyone!

I hit a pot hole and was over 1100 miles from home when I called for assistance. Having full coverage and over the minimum requirements, I thought I would be covered. Their customer care in my moment of need was telling me I could be towed 20 miles and had no rental. TWICE 2 different ladies! Finally I got put through to a lady named Victoria who was very knowledgeable and patient. She stated maybe they thought I ran out of gas... I said they never asked. Victoria took good care of me but I became extremely upset before they ever passed me to her.

I had a minor claim which consisted of $691 damage on my car and probably less than $2000 on the other car, less $500 deductible so basically my car was paid for. My old rate was $269 a month (17 y.o. daughter) new rates were $569.00 a month. The math says they are trying to get the out of pocket back in 12 months. I called them and they said I could take a defensive driving course (not free) and they would lower the cost by $169 a year. Once again the math says they are full of it. Let's see increase $300 a month times 12 = $3600 less $169.00 wow let me do that 40 hour course for $49 for that. Geico is full of it. They have become a predator and they built their reputation of being friendly to the military. Shame on them for being liars, taking people's money and giving nothing in return.

Driver of other vehicle was cited by police officer in traffic report for failure to yield and Geico says that I have to file under my own insurance and pay my own deductible because there is supposedly shared fault for the accident. Accident report states the other driver stopped at stop light and proceeded to turn on the same road as my vehicle. However my vehicle was nearly finished with the turn and was hit on back end back passenger door and quarter panel by the other driver's car's front end. The other driver also had GEICO insurance.

On Feb.15th, 2016 I received a letter from Geico that they had to drop me since I no longer had a driver's license. However, the insurance was for my daughter's car. I had stopped driving so I put her car and her name on policy. She was 32 years old. I also had electronic funds transfer set up so the money came directly from my checking acct. In the letter previously stated they said they may be sending me a check for around $92.00. Months later I got a bill for $92.00.

Geico displayed very unprofessional, and malicious character by withholding my legal rights to retain my totaled vehicle, a 2013 Hyundai Sonata, fully loaded at three months into the purchase. My car was in an accident on March 3, 2017, leaving me mentally and physically upset and anguished. Shortly after the accident, Geico decided to total the vehicle, in no time, 6 days later March 8, 2017. After repeatedly stating I didn't want the car totaled, I instead preferred repairs for it. Geico representative stated each time when I requested how much the damages of the car would cost; she states, “We are still working on the numbers, but we are totaling the car." She repeatedly states, giving me RED FLAGS. After waiting 3 more days, to my surprise, the IAA salvage company calls me for permission to take the car. At this time, we refused to give a verbal consent to release the car until we received the estimates for the damages.

Are negative stars possible? I had GEICO for about a month. My previous insurance company sent a termination form to my state DMV when I switched coverage. GEICO never sent an update that I had new insurance with them, making it look like I had no insurance at all to my State. I got a letter from the DMV (March 1) saying they need to show I had no lapse in coverage or they would revoke my plates. So I called GEICO to have them send the form they should have sent to begin with. (Beginning of March.) I left GEICO to go back to my previous insurance when GEICO quadrupled my rate one month into the policy with no tickets, accidents, changes to policy, etc. WHAT?! That's it - I just got a letter saying that my rate would go from $125 to over $600 - no explanation. No brainer, I went back to Progressive.

Well I went ahead and put my application for auto insurance and home insurance with Geico I paid both for one year. I decided to go into First Security for my homeowner's insurance that Geico hook me up with. Well what a disaster. I couldn't get into this site for four months. All that kept saying was site's down so I called Geico and complained. The customer service it's horrendous. They had no answers. They kept saying, "Oh you can't do it on a tablet." What a crock. I've been on this tablet for 4 years and I never had a problem. Come to learn it was not the tablet, it was First Security Geico. Couldn't give me any answers. They just as bad as First Security. I don't know why people even use them. They know very little of nothing.

I have been a Geico customer for about ten years now, with never any issues, however this month they informed me that they are going to raise my rates substantially(over 100.00 a month more). For their justification they listed 4 separate instances over the past 2 years, one was understandably an at fault accident with one of my kids, but the other 3 were no fault accidents that didn't even involve them (the other insurance company accepted full liability and paid in full). Their reasoning is that if you have that many occurrences in that period of time statistically you are more likely to get into additional accidents. That logic would hold up if they were at fault accidents. I have lost all respect for these people, and I strongly discourage anyone from doing business with these people.

We are been with GEICO for many years. Last year on July 2016 we added a car to our current insurance, and by phone we discuss all the different covers and we thought we were done. We get a 6 months report with amount charged and coverage, we are been so busy that we never check all the details about charges, until today. GEICO added to our insurance Road service and Rental car coverage, that we never ask for, so they are been charging us for 9 months for this services that we never authorize. Then I think well, I will call and they have to give me a refund or credit. Wrong, wrong I was. They give no credit, no refund, because it was my responsibility for not read and check the report they send to me every 6 months. So be careful, check your reports every time. This is so wrong. WHAT A SCAM!!!! Shopping for a new Insurance...

Very Disappointed with GEICO appraisal for my NEW 2017 Acura RDX. Damaged by hail & GEICO quoted price with After Market parts. They estimated this year car to be installed with After Market price. When they overlooked broken side indicator mirror broken part, when I requested to reconsider, they reduce the labor hours and add the part item. What??!!! If GEICO does like this, they would be my last option. Stay away from GEICO!

I was in a car accident nearly a year ago. I did not think it was my fault but Geico refused to investigate even though there was a video tape available. They did not bother getting the video tape. I took my car for a damage estimate and was given a check. Soon after, the Geico adjuster called me stating I should not cash it because it should be made out to me and not to me and the bank financing the car. The car was already paid for and the check had been made out to me. I told this to the adjuster but she would not listen and cancelled the check anyway. In going through my records I found that Geico had given me a check for $250 which I had never cashed. I asked them to re-issue the check and they said they would.

Verna and I were driving in a San Luis Obispo shopping mall parking lot with our 2015 Volvo V60 wagon and was hit in the rear right wheel/fender area from a women backing out of her parking space. The damage was $10200. Ameriprise from Costco represented us for a claim for reimbursement. Our rental car charge during repair was $750 and the at-fault driver's insurance carrier (Geico) claims the at-fault driver had only public property damage of $5000. Hence, a pro rated amount of only $367.67 was awarded. We claim, since we were not at fault, the amount owed should be $750.00. Geico could raise the at-fault driver's premium or invoice her to fully reimburse us. Pursuing in small claims court is not practical! The release of funds letter was signed and mailed by us but no funds have been received to date.

GEICO has some of the worst customer service I have ever come across. I recently signed up with GEICO about a month ago, I was in the process of getting the money to pay my next bill and ended up breaking my leg. So after having to deal with bills piling up on me GEICO canceled my policy and instead of being willing to help me out they decide to charge me more. I will never do business with GEICO again. This is supposed to be one of the biggest insurance companies out there but they're a joke/rip off. Poor customer service.

In March 2017, an insurance claim was filed with Geico after a policy holder struck my vehicle. The claim was submitted so that Geico could cover costs associated with damage to my vehicle. The damage occurred when a driver made in improper lane change and struck my vehicle. To assist with the handling of my claim, I provided Geico with a copy of the Georgia Uniform Vehicle Accident Report where the officer confirmed that an improper lane change occurred. The police report noted that the driver was issued a citation for failure to maintain lane/improper lane change. I also provided Geico with photographs of damage to each vehicle, photographs of the scene, and an aerial view of the accident site.

My husband and I have had GEICO car insurance for a number of years with no accidents. Our teenage son became a driver and got 3 speeding tickets. We expected a rate increase, but GEICO dropped us with 3 weeks warning. After paying this company many thousands of dollars over the years without any claims, I found this absurd! Insurance companies make a hearty profit to take on risks - then drop people once risk is in sight. Seriously? Americans need to start demanding decent service for our hard-earned money. Never, ever will we go back to GEICO and if you are shopping around for insurance right now - stay away - far away from this company!

I urge that you obtain coverage from a company that treats their customers with respect. Worst! Do Not get Geico unless you never plan to have someone hit you. So where do I even begin. Let's first start with the fact that I filed a claim after my vehicle was totaled in March 11, 2017 with a police report showing the other driver is at fault. I filed the claim right away and I uploaded all pictures and evidence I have and nobody reviewed it. I've called them 6 times and every time I call it's a new person and nobody knows anything. I was assigned a claim specialist from my insurance that never even returned my phone calls. Nobody has called me but the person that looked at the car, he want to tow the car so they don't have to pay storage fees and force me to agree to their value.

I decided to switch my auto insurance back to Geico since State Farm went up a whole $45 extra. So I give Geico a called and the representative give me an amazing full coverage deal of $151 a month and I live in NYC. I was rather surprise and ask him to list what's included in my policy so I may compare it to State Farm. Everything checked out just fine. I proceeded to print my insurance cards and wait for my package in my mail.

I had auto insurance with Geico for 30 years but did not know of their 'partnering' with other organizations and the discounts they can provide. I had not been asked about these organizations to see if I qualified. So, I overpaid for 30 years! Recently, I asked for a quote (After 30 years I finally left Geico to go to another less expensive company) and the quote from Geico with the discounts was about $300 less than previously! However, I was not able to get a credit as they only give it within 30 days! In addition, I found the service people wasted a lot of my time and I got nowhere trying to just get information and trying to hurry up the process.

I was struck on my scooter by a Geico member. The adjustment quotes I received not only fail to provide an equal replacement, they are actually an "insult" to the victim of the accident. While told that the adjustments were made by a 3rd party to ensure "impartiality", the truth is this 3rd party in partnership w/ GEICO including its own adjustment factors simply cranks numbers based upon a year and mileage of a vehicle w/out any consideration of: (a) the condition in which it was kept AND (b) the victim's ability to find an equal replacement within a reasonable distance of the community. So here we have a multi-billion $ company w/ its popular gecko scamming the victims of its customer's accidents versus displaying full integrity and consideration to ensure they are provided with a vehicle that reasonably provides equal value and comfort. INDEED, if correct, this review tops now a list of #2886 others, mostly negative. Shame on Geico!

I was on the highway and was hit from behind. I was 100% not at fault. My insurance was Geico and this is the first accident I have ever been in. It was impossible to get a claims adjuster on the phone. Geico which I had for years treated me like I was bothering them would not give me any advice. Also never once made me feel like they cared. The at fault insurance was Safeco and I was treated so well. Amanda the adjuster was very nice and really cared for my claim. I will never use Geico again. Accidents happen and your insurance company should be the one to help you and make you feel like a person.

They do not fight for you! They determined an accident was mine when my car was parked, they are paying for damage to a man's car that I did not do!! Do not use Geico. I report please run and get a insurance company that will fight for you and do what is right. Again my car was parked and they are saying it was my fault!!!

I have used Geico for 20 years. Two years ago I had a minor no fault fender bender and used Geico for that; I asked them carefully how much a claim would impact my rates and they said due to my longevity it would not raise my rates. During my recent experience, I found out it did. I called in to let Geico know I was moving back to CA from Illinois in 30 days and would need a policy change. I told the agent I had a permanent address in CA. At that he began to change the policy to CA that minute, though the car was not yet here. At the same time he let me know that the CA rate, which was around $300 when I had it last, would now be $780 - and that was a combo of rate increases in CA, and a change due to my claim. So I would now be paying an extra $400+ over the Illinois policy. But be that as it may - I had asked him not to start it immediately anyway - that it would be the end of the month before the car was here.

Please Stay away from GEICO Insurance. There is no customer service who can listen to you. Your first bill will be very cheap then they double your bill. If you get car accident GEICO never pay you. They salvage your car. They put wrong mileage. GEICO Websites does very cheap. There is no office to go. Please do not put your car or your house or anything with GEICO. You will cry night and day and they will not listen to you. They will charge you double and double.

On 12/21/16, I was rear-ended by a drunk driver. The driver refused to stop. I chased down the vehicle long enough to get the license number. I went home and called the police and made out a report. I reported this to GEICO. GEICO claimed there was nothing they could do, that I had to get the police report and find the other driver's insurance company and contact that insurance company. I paid for the police report and called the other driver's insurance company, Farmers.

I needed reasonable and necessary medical treatment for a headache and pinched up back after being rear ended and they said there was not enough damage to need any medical treatment and did not pay my claim. I have contacted the Ohio Dept. of Ins and feel like this review needs to be written as well. Claims service is quite poor and furthermore the claims adjuster was short and rude with me too.

Geico ran my credit without authorization and a class action law suit should and will be brought against them for unfair business practices and consumer fraud. I told the representative that under no circumstances were they allowed to pull my credit because the initial quote was outrageously high. I terminated the call and found out a week later that they violated my privacy.

We have a small bit of damage on our car and called to ask about whether a claim would raise our rates. I was informed by a Thomas that he was now obliged to report my information to the Claims Department and a rate increase could occur based on my call. I do think a consumer should be able to call a company to ask a question without a rate increase resulting from a hypothetical situation. Not asking too much.

My vehicle was totaled in January and Geico was great in their initial response when I filed a claim with them. I was very pleased and thankful and almost filled out their customer survey they sent out asking about my claim experience in that first week, but decided to wait until it was done. I was delayed in getting them title since I was out of the country, but did it as soon as I got back to the USA. I was quoted the same price for the payout after my deductible on 3 separate occasion by two different Geico employees.

A customer of GEICO was at fault in running into my car from the back. Customer said he would pay out of pocket but I got his insurance and DR in case. Customer now refuses to pay so I contacted GEICO. GEICO said because we did not get a police report that they will not pay even though I have his insurance and DR. picture. So that's how you get 15% off!!! Now I will have to sue customer for expenses incurred. ** GEICO.

Warning! Geico using your consumer compare quote info and will change your policy and profile before ever speaking with you! DO NOT DO AN ONLINE QUOTE. THEY WILL USE AGAINST YOU EVEN IF YOU ARE JUST GETTING AN IDEA OF POSSIBLE OPTIONS. They added a driver, a vehicle and changed my marital status and household info without ever speaking to me off a private quote comparison... be warned! "Your Attention Required. The driver's license number for ** is missing. Please take a moment to update this information now. Failure to provide this information may result in the cancellation of your policy." They are collecting and using everything you input against you and could be far worse for other folks. I have been with the Geico over 20 yrs! I no longer trust them with my information.

So I bought an auto insurance policy that required special verbiage. I was told by the sales rep that this won't be a problem. Once I received the paid policy, it didn't include the verbiage I needed. After multiple phone calls and speaking with several people, I was told the sales rep was wrong and they wouldn't be able to supply what I needed. Ok, fine. I'll get coverage with another company and things will be great, so I thought! I was then told by the canceling agent that I would only receive $200 back instead of the initial deposit of $600. What!!! The policy hasn't even been in effect for 48 hours and it was their fault due to misinformation given by their sales rep. I'm still on the phone waiting for a supervisor to hopefully get my money back. Stay away from this company!!!

Pretty upset in regards to the non-service I received this morning. I was under the assumption I had ERA. However after calling Geico they confirmed I didn't after telling them my car battery is completely dead and I had no way of getting help. So I went ahead and added the additional service on in the same phone call. I also went ahead and asked "Since I just added this on can you please send someone out to help me?" And they refused to help me because it was a preexisting condition and stated I would have to pay out of pocket. How messed up. I just added the service on in the same phone call that I made telling them I'm stuck and they won't make any exemptions. To me that's pretty poor customer service.

My driver side tire was flat, then I call customer service to request a roadside assistance. Everything was well until I discover that the tire was not well adjusted something that represented a real danger for my life and my family. The 5 Bolts were completely loose. That explained the noise that originated from that side of the car. Thanks to my boss who noticed the problem nothing tragic happen. But it is unacceptable that someone endangers the whole life of a family by not paying attention to something so simple. I hope it will never happen again and someone will give me an explanation and an apology about this pitiful case.

Monday 3/13 around 4:45 pm while getting gas, I notice damage to my car in the passenger side. Is only been to work and Walgreens. I'm assuming my car was hit on the passenger's side while I was inside a store. Once I notice the damage I contacted Geico right away to make a claim stating my vehicle had been damaged and was very upset (emotionally). Because this is a brand new car (2017) the claims department was very nice and comforting assuring me it wouldn't be a problem and set up the earliest appointment at an auto shop for my car to be dropped off hassle-free. I was greeted by an adjuster who came out to inspect my car and immediately stated the damage looked as if I hit something!! Uhm I hadn't hit anything but someone obviously hit me!! Long story short I'm being given the whole "We need to have an expert come out to diagnose the damage and see if you were actually hit.” Wait. What??? I was completely confused!!

I called to reinstate my Policy with Geico and I must have chosen the wrong group of staff to talk with. The Agent refused to give his name and the Supervisor refused to give her last name and maybe her name Jordan is not real. I have been with Geico for more than 18 years, and they have been losing their touch. Do not listen to the commercials. I am very dissatisfied with Geico after all of these years. The Supervisor who voiced her I'd number as ** was not helpful at all. She was more interested in siding with her staff than trying to maintain a customer who had been with them for more than 18 years. Very Disappointed.

So where do I even begin. Let's first start with the fact that I filled a claim after I discovered my car was hit in the parking lot while I was at work. I have phone records that I called Geico and my family after the incident happened and pictures of the damage which I uploaded to the claim on Geico's website. I tried to get in touch with my claims adjuster for over 2 weeks after I opened the claim but I never received a call back after over 5 messages left and complaints to the website online complaint center. I was finally contacted by a new adjuster who said like it was a normal thing "oh sorry the last person assigned to you was promoted so she neglected all of her clients for weeks." What kind of business is this that a managers didn't even realize or care that their employees are not answering or responding to their clients.

First I would like to say I was a customer for 10+ years and had no complaints against GEICO until now. I added my daughter to my policy last year since we were both on her title and advised the agent that she had a SR-22 due to a DUI. I was given a quote and shortly after, I was notified that my insurance was increased to double what it originally was. I called and found that once they verified my daughters' driving issue which caused the increase. The agent said they could not remove my daughter until I had proof that she had another insurance so I told my daughter she would need to obtained her own insurance and provided proof of her new insurance as soon as her documents were received.

When I called to inquire about rates for my daughter's new car I was told that the rates here in the rural Atlanta area were the highest in the country (rep was from Macon and very aware of rates in this state). Since she was moving to California I needed quotes for the LA area. The rep told me that they would be the lowest in the country. When I asked why so high in rural Georgia she told me because there are so many deer accidents that total cars. I actually questioned her at length regarding this versus hitting other vehicles with drivers that could be injured. She assured that she was accurate.

After being an insured driver under this insurance company for more than 5 years with no issues or complications, it is disheartening to say, I am so disappointed by the company. After being told I had to combine insurances with my fiancé, they incorrectly entered my information then misinformed the DMV of my "lack of insurance" although I was still paying it and after I get pulled over for bad plates, they refuse to pay or even reimburse me for the charge. Now is that good customer service? I do not think so. Is it my fault the employee incorrectly transferred over the information? No. Is it my fault they then sent that information to the DMV and had my registration ceased? No. Is it their responsibility to rectify this issue and simply reimburse me for this temporary permit I now have to get due to their error? YES! However they are not going to do that.

I asked for an additional driver billing details. Customer executive told me the billing info. But I was not interested to add him at the same time. She told me to complete some process of signing to remove him. I never asked to add him I just want the info which could have been a query check. They want to make business in this way. Not really recommended. Finally I sent the necessary documents signing in at 12:00 pm of my time on the same day. She told everything is fine but finally the amount displayed in my next month billing. I don't know what to say here. No notification to me but charged. If I ask now they just told me to pay the amount. They would send me a mail which would be 7 days and I should sign it and send back. Again cheap business. Don't ever request for information it can cost you. Geico not recommended for its poor customer care.

An insured by GEICO ran into the back of my vehicle over a week now and they refuse to accept liability of damage stating I MUST GO THROUGH MY INSURANCE COMPANY and my insurance company says it's their fault and if I go through my company I will have to pay deductible and pay for police report. This is a horrible company and this should not happen. Please assist.

It has taken Geico over 3 weeks and still counting to process a very simple claim. I am not even upset that they got it wrong, claiming that the person who hit me from behind while I sat at a red traffic light was not at fault. It took forever for them to reach their poor self-serving conclusion (the person who hit me is insured by Geico and I now need to pay a portion of the claim under my collision coverage). It also took my calling them to hear anything at all, after being I would get a message online when anything had been done (and checking multiple times). Then, being told I need to get an estimate they direct me to their website. I go there entering multiple times their 16-digit claim number and other information to find and cannot schedule my claim online. I call the claims person several times, who is never able to return calls until just prior to going home and I am not able to answer. When I call back, they have gone home.

I was in parking lot waiting for a parking space when a Geico insured car driven by a young lady backed into the side of my vehicle. She had a bike on a rear bike rack that hit the sight side of my vehicle. She caused a 6 inch bend in the side and a cracked side window. I contacted Geico and was told we were both 50 percent responsible because I did not sound my horn to warn her of the pending collision. It seem this is how Geico and other insurers are avoiding insurance repairs.

My Prius was hit from behind & thankfully no one was hurt. Although we were able to drive off from the accident seemingly with only a cracked bumper, we were suspicious of more damage underneath. Indeed the car turned out to be a total loss. Not only was everyone at the Whiteford Rd, York, PA office friendly & courteous, the agent there really went above & beyond for us. Ms. Tracy ** had to work across state lines to get us a far better buy out than the original quote. I can't thank her enough, especially as my son was in the hospital at the time & we were totally stressed out. A big thumbs up to this claims group!

Took our truck being in the shop 2 months before we were called and told it would be another 7-8 weeks due to a part shortage on a 2014 Ford F150! Then was told it could actually be an additional 7-8 weeks if there weren't enough new parts released. So six months in the shop basically. Geico covered a rental for 30 only and the simpering fake voice of the supervisor who called assured me that she "understood and felt our pain" but unfortunately her hands were tied. So GEICO covers 1/6 of a rental car for the time needed regardless of circumstances.

Therefore it becomes obvious that you have no intention to keep a valued customer (over 10 years) without paying you off as some form of tribute first! If that is the case, Then have a nice day and your behavior will be noted in customer reviews.

Going through Geico had a pickup truck reserved three different occasions. There were no trucks available. Went through 3 different locations. No trucks available each time. Vehicle was downgraded to a small SUV or a car when specifically reserved a pickup truck. Also going through Geico they tend to use up your allowed allowances for the rental, all it takes is to be honest and they're paid jobs.

I urge that you obtain coverage from a company that treats their customers with respect. My 15 year old daughter recently got her restricted license and as a Geico customer we began receiving notices from Geico requesting we add her to a policy for coverage or provide proof that she is covered by an insurance plan. She doesn't own a car and isn't exact driving but I began shopping around to see what it'd cost me. When I logged into my Geico account and used the quote option they automatically took it upon themselves to add her to my policy and increased my monthly bill by $400. I called to question why she was automatically added when I was only looking to obtain a quote under their "quote" option online.

My wife had an accident where this car entered the carpool lane illegally (because there was only one person in the car) and rear-ended her car causing my wife a mild concussion and lost of days of works. The Crooks came to my house to take pictures of the accident and were forcing my wife to take a check for $1,000 for all damages. When my wife refused they turned very violent toward her and few days later they denied liability to pay all my wife medical bills, stating that the bumper of the car absorbed all the damages and all of the sudden they are doctors because they think my wife did not incur in any injury even though she has present them with 3 different reports that said otherwise. If you have Geico, please I urge you to cancel it immediately because maybe you will save some money monthly, but when it comes to an accident they are the biggest and most dishonest criminals in the insurance market.

A few weeks ago I was involved in a mini accident. A Geico insurer ran an all way stop sign and hit me in the rear of my passenger side and my back wheel/tire. Driver admitted to me he did not stop and kept apologizing. His passenger kept asking if I was ok. Anyways to make a long story short, the driver insisted that I did not call the cops and he insisted in paying me off. He called me so many times after the incident after we agreed to meet at an auto body shop later in the day. On my way to the shop driver told me he was unable to come and to let him know the cost. I contacted him after the shop estimated my damages. When I told him it's over $1000 he then started to accuse me of running the stop sign.

Worst! Do Not get Geico unless you never plan to have someone hit you. About 6 months ago I change my 2 cars and motorcycle to Geico and saved about $380. 2 weeks ago a truck hit my van with a full police report showing the truck driver is at fault. Geico didn't get the police report, (told me they didn't need it, it would take them 4-6 weeks to get it) I had to go get it from State police and pay $10. After I uploaded it nobody reviewed it, I've called them 6 times and every time I call its a new person and nobody knows anything about the case. They are giving me $2000 less than what the van is worth, saying the van is totaled, holding me accountable for the $1000 deductible and not the other party, saying I might get my deductible back.

We were with GEICO OVER 30 years and never had a major claim of our fault. Then we had a bad accident that caused over $70,000 damage and injuries. They refused to support us at court case when we had three witness that said the other driver was speeding and ran a red light. Then after they lost 70k they increased our insurance cost by 300 percent. Had they support us in court and requested the camera at the intersection they would have found the other person 100 percent at fault. After 35 years with the company they treated us like ** and only gave us two thirds of what our new car was worth. They talk like they're good but when you have an problem they don't support you.

I called to ask to move my due date back 10 days. After my husband recently lost his job, paying our car insurance with the same paycheck I pay the mortgage was causing us to be low on funds for that pay period. I called to request that they allow me to move my due date to make things a little more manageable (even before he lost his job we were stretched thin by having them on the same pay period). The CS agent informed me that doing so would result in my policy increasing by $15 a month, every month!

I switched my auto from Liberty to Geico over the phone and the broker who I spoke with and signed up with lied. First he told me if I had Geico as my primary for medical instead of my health provider for some crazy reason the auto is cheaper. This made no sense but he swore to it and told me I would save $X. My mistake I believed him. After I signed up a bill came in. I called and got another broker who told me the initial broker "was mistaken" and that's why there is a bill. He changed the policy to what I requested and the bill became a credit, my first screwing.

I switched to Geico 6 months ago and this weekend I had an accident while I was out of town in the middle of a large snow storm in North California in Lake Tahoe. I have had the absolute worst experience with GEICO -- they don't help you. I have spent on average 22 hours over the phone talking to them within a 4-day period. I had to do all the legwork setting up everything during and after the accident. Even though they charge monthly for "emergency roadside assistance," service, they made me call all the tow-truck companies in the area (in the middle of a snow storm, with the energy & wifi going off and on because of the storm -- trust me it was a hell of an experience) for Hours (it took me approximately 18 hours to get the tow truck, which I had to do it all by myself).

Overall, I am happy with my experience at GEICO. Their customer support and service is always topnotch, direct, professional, and friendly at the same time. They do provide good pricing on very good coverage for all my needs, and exceeded my expectations in comparison to my previous auto insurance companies. Getting good bang for the buck. The only thing I was concerned about is that they increased my rates, but that's normal practice in the auto industry.

So here is my horror story. Keep in mind I've had the same crappy plow truck for 5 years with the same full coverage insurance just in case it breaks down and also to cover the plow since it costs a pretty penny to have my plowing done by someone else if my plow was broken in an accident etc... Well 4 months ago, I had a vehicle vandalism. Someone broke into my truck in November, stole the battery, cut 48 wires under the hood and dash, stole the starter, the wiring for the plow, the plow controller, and a myriad of other things. I didn't have security cameras and the insurance agent, in all her wisdom (Cheryl of Minnesota), decided it was likely a fraud case. ON A TRUCK WORTH MAYBE $1000 AT BEST!

Late November I purchased a Geico Homeowners Insurance policy to begin January 23, 2017 at 12:00 AM. On December 11, 2016 Geico billed my escrow account for the full amount of the year premium of $1001.00. The policy went into effect on January 23, 2017. Seven days later I receive a letter that they are cancelling my policy effective March 11, 2017 as they claim someone came to my home on December 30, 2017 to visually "inspect" my roof from the street. They claimed my roof has shingles missing yet the pictures they have clearly shows no roof damage at all. I called them and demanded to know why they took my $1001 two weeks BEFORE this so called inspection on December 30th, started the policy on January 23,2017 and then cancel me. They couldn't give me any explanation, only that it was the underwriters that did it.

If I had an opportunity to meet Jesus or Geico before getting insurance Id choose Jesus. Strike One - Two and Three Geico doesnt care about you. My ex- husband have had Geico for over 10 years and suggested I tried this company so I switch company. In Feb 2016 of last year I was rear-ended while on highway 285 driving in Atlanta, GA. On March 10, 2016 a couple of weeks later I was rear-ended for the second time at a stop light on Lawrence highway in Atlanta, GA waiting for it to turn green, The person who hit my car took off like a bat out of hell and left me there crying and in extreme pain due to the fact I was just in an accident in Feb. contacted Geico insurance in tears and in pain while waiting for the police to come to my location.

Incompetence at its finest!! My wife and I purchased insurance through Geico back in January 2016. We did save money initially but the problems soon followed. Not a month after we started policies my wife (fiancée at the time) and I both received letters from the Arizona Department of Transportation saying that our registrations would be revoked because we had no proof of insurance for our vehicles (a matter Geico insisted they handled). I called 2 more times and Geico never resolved the issue. My wife had to take a day off work to take proof of insurance into the DMV herself.

I am writing this because today I was forced to cancel my policy with GEICO due to the fact that year after year they continue to raise my rates for no apparent reason other than "Due to the accidents within your area this is the cause of the increase" as the excuse used for why my rates have increased. I have been a loyal customer for well over 15 yrs. I have a clean driving record that I've maintained for at least 10 yrs now and I own my vehicle. There is no reason my car insurance for LIABILITY only has increased by almost 600$ since I signed up with this company. Nor is there a reason why I should be penalized for other people's driving abilities.

After I switched to GEICO they sent me a letter showing the mileage I said I drove each year and the letter indicated I did not need to respond unless the mileage stated in the letter was incorrect. I never heard another thing about this from them. My policy just renewed and I was surprised to discover I apparently have a 6-month policy when I had applied for an annual policy, and was more surprised to see a 23% increase in my premium in the auto pay amount, which they said I had to set up otherwise I would have to pay 2 months in advance for my policy, instead of one.

A consistently poor customer service experience. I've seen increases in my fees by between $20-$23 per month, and when I call to discuss the increases I'm either told that the representative doesn't know exactly why it occurred, and once that it was because I moved 2 miles into a new home (for which I received a monthly increase of $20). It seems like the customer service employees (and supervisors!) are coached to say ambiguous things like "multiple factors are taken into account when evaluating your rate," or "that's just our policy." I've been accident and ticket free for 16 years, and still find myself looking at paying $95/mo to drive a grey Honda sedan if I renew my contract next month. No thanks! I've been with Geico for almost 3 years now, and I'm officially done trying to navigate shady waters. I will not be renewing my contract, and I will not be referring my friends to them.

The other day I called GEICO to get her name put on the auto insurance card. She is covered but wanted to drive for UBER, but Uber will not let her drive unless her name also appears on the card. So I called to have her name put on the card. They said that they could not be put on the card and I explained the reason why, that she was looking into driving for Uber. The customer service rep said to drive for uber she need commercial drivers insurance and she transferred me to the commercial driver's division. I repeated that she was looking into driving for uber and I would like a quote.

Our car was hit while parked at the hospital. The person left a note. What a blessing. We reported the claim, immediately our file was flagged because GEICO said we had just added the car. This policy is 4 years old and it started on this car. Both my wife and I work for GEICO. The first claims agent just didn't look to see we had updated our address. Probably a new hire mistake. Then we were assigned a seasoned claims agent (all employees are auto directed to a special department for claims agents). The agent we got told us we could certainly have a rental car if we were willing to file the claim through our own insurance because GEICO could not verify the responsible party.

My first accident at 55. A van wanted to make a U-turn in front of me. 100% not my fault. My insurance, Geico, takes my statement and after a week, takes the other drivers statement and they call me telling that the other driver admitted it was his fault. A week later I got a letter from the other driver insurance (Viking) telling me that is my fault. I call right away my insurance (Shante) and she tells me a total different story now, making me accountable for the accident. I have no words.

Even though I wasn't found to be at fault for accident that totalled my new car which I bought less than 60 days prior, Geico pressured me to settle for less than $7000 than what I originally paid for the car. It was a economy, bottom of the line, tiny sedan, basic, literally did not even come with power locks and windows. I bought it from a local dealer in business over 15 years so I did not pay too much for this car and it was one of the lowest priced cars on the market yet Geico refused to pay me any more than $7000 less than I had purchased it less than 60 days prior to the total loss. They even gave me full retail value as they could see by the inside of the car when the claims examiner inspected, that it still looked brand new. It had $4000 miles on it, not at all warranting paying me 60% of the 100% I just paid 50 days prior.

I live in NY, and signed my car over to my sister in California a month before. She would insure it. I call GEICO to cancel my insurance and they say I have to wait until I return the plates to the DMV. Otherwise, DMV will charge me $8/day. No problem -- I understand the need to not allow plates to be reused improperly, but GEICO won't make the refund retroactive to the date they no longer have to be responsible for the car. Nice for them -- they get to collect extra days of insurance without any obligation to cover a vehicle (and I was told first I was only insuring the license plates, as if I was not insuring the car).

I switched my plan to GEICO from another one because GEICO gave me a better online quote than others. Then I signed the package online. After 2 months I figured out that they actually charging me at least 40% more due my HISTORY! Anyways! I decided to switch to my previous company. I called them back and asked to stop my insurance on the 9th! Now they are sending me bill for $10.99 extra bill for a day (9th) with a collection notice. I will never use their service again! Never ever let people use their service again! Dictator company! Terrible customer relation strategies!

When I noticed another premium increase on my auto renewal with NO losses during the policy period, I was perturbed and went to Geico merely because of their persistent marketing and name recognition. I requested a quote on the exact coverages I already have with Nationwide. I was not really expecting a material difference in premium but ended up with a quote saving me HALF of my current annual cost.

I has been insured with Geico for years. Recently, my Geico policy was cancelled due to nonpayment, automatic debit did not go through. When I called to restart my policy they told me I would need a downpayment in addition to the payments that did not process. When I asked how much the downpayment would be to restart my policy, the agent told me they couldn't tell me until I paid what was owed. After paying almost $800, they tell me they can't reinstate the policy. "Sorry". I asked why they didn't tell me before I made a payment because I was left without insurance, now having to find and pay another company. Seems like their practices were pretty shady, if not illegal to me.

Unfortunately, I was involved in an accident with a car insured by Geico. I did not have a car for 2 weeks due to repairs and had to rent using the insurer's insurance (Geico). Geico dragged their feet for months to pay me back for the rental. I only rented the car for one week out of the two I did not have my car and they would not reimburse me for the full term of the rental (9 days). Beware they count only labor hours from the adjuster for the rental period and do not take into consideration any realistic time it takes to fix a car going through the insurance process (i.e. having available people on hand to fix the car, the time it takes the adjuster it goes to the shop to look at the car, and whether or not the parts are available the time your car is brought in).

On December 31,2016 I was in a car accident by one of GEICO customers. I was injured and they did take fault of the accident. For some reason I have not been able to reach the adjuster. I have emailed and left voicemail. Still no response. They claim they want to settle claims fast. Sure could have fool me. I really did want to get a lawyer involved but look like that's where it's headed. I really dislike this company. Or maybe they should train their employees better.

On December 18, 2013, my husband hit a car on back while parking due to a problem from his car. The other party does not live in Miami but Broward and was not present when the incident happened. My husband called me and we called police. The police officer made a report gave us a card with a report number and phone number to follow up. He also left one for the other party.

I was rear ended by a person that is covered by GEICO. The person that hit me is 100% at fault. The car I was driving when I was hit was a 1967 Mustang GT Fastback (excellent condition). I just purchased that car the day I was hit. The damage was rear quarter, bumper, trunk face, gas filler... I had the car towed to a shop that works on classic cars and performs restorations (because GEICO said I can take it to the shop of my choice and they are 100% responsible for the damages). Well that is not so. The quote from the shop was $15,000 with 123 hours of labor. There is a lot involved to finding NOS parts and matching paint. Well GEICO came up with $4800 as their estimate and 49 man hours of labor. GEICO was only willing to pay $48 an hour labor to a custom shop that has a posted rate of $125 a hour.

On 08/25/16 I was hit head on by a young man who was insured by Geico. He was completely at fault in the accident. It totaled my truck and has cost me well over 10,000 in medical bills. Which I tried to settle well below his policy limits to make it faster. Since that didn't work I hired a lawyer who is now going after more than max policy and suing the insured for the remainder. Just makes me sick that this company cares so little for their clients that they didn't try to protect him from such a lawsuit when they could have.

I tried to switch from Arbella to Geico, for 1 year. Immediately after the initial quote, the policy came in the mail at a higher rate, which they state they have the right to do in Massachusetts. They can review the policy periodically and make changes. My daughter was rear ended at a complete stop in traffic, and we were surcharged, because they stated it made her a "higher risk" now, because she was a new driver. I was hit also in park, and my "authorized" repair shop, said they hated dealing with Geico. At the end of repair, my shop still didn't have a check, as in prior experiences, the Insurance Company always sends its driver the check to sign over to the shop. He only released the vehicle to me because he knew us. Then the rental, was paid by me, even though I had rental car on my policy. I went to Enterprise to return the vehicle and Geico refused payment.

I have never had an insurance company that was helpful! It has always been the other way around with Geico. Customer service goes above and beyond to help the customer. They answered our questions no matter what while we were on the phone. Never had a problem with Geico.

WHAT DO YOU WANT ME TO DO, DRIVE HALF A CAR? I too have notified the Florida Dept of Insurance and filed a complaint. As all of the other comments have stated, Geico balks at the idea of repairing a WHOLE car. Their preference is to repair half of a car, or as little as possible. My repair shop reported to Geico that as a result of an guardrail accident, my Mercedes was knocked out of alignment, and Geico's beginning the repair over a month later of the claim being filed, caused premature wear of the tires. One tire in particular, wore down excessively so I replaced it myself, while waiting on Geico. According to the repair shop that new tire too began to wear prematurely, Geico refuses to pay for repairs to my tires. The Geico Adjusters will not accept the mechanics expertise on repairs. Geico apparently wants to pay for as little as possible, as opposed to safely making needed safety repairs. So, they are setting up for the next accident.

I changed my homeowners insurance carrier to a policy I purchased through GEICO. The policy is listed as Universal North America Ins. Co. / Arrowhead General Insurance: Producer GEICO. In the six months since I opened this policy it has cost me over $700 in premiums that my previous carrier refused to refund me because they were not notified of the new policy and I have received letters from my mortgage carrier stating they received no record of the new insurance coverage. When I contact Arrowhead they point at GEICO. When I call GEICO they point at Arrowhead. I'm not even sure who Universal North America is. The rates are no better than anyone else and the lack of communication makes this an awkward and disappointing company(s?) to do business with.

I obtain quotes for alternative companies on an annual basis and Geico always comes in with best value for the money. Have filed minor claims for windshield replacement, and a major claim for an accident. Representatives on the phone were always courteous and asked if anyone was hurt & how we were doing. They provided efficient repair service in a timely manner. Will probably stay with Geico through many, many vehicles.

I have been a licensed driver since the age of 16, I am now 50. Never had an accident except for one in 2015. I was found not at fault however Geico does not care and wants to hold me responsible for one accident in over 20 years and refuses to insure me. After reading several of the reviews, I thank God they wouldn't answer me. Buyers beware.

The claims process was easy but my adjuster was very young, poorly spoken, and surprisingly ignorant about insurance law in my state. I am a former agent and adjuster for another company and I was shocked at how she could not answer even the most basic questions. I have had better service for routine things like roadside assistance. Geico is economical but if you want a better experience from insurance "professionals," go elsewhere.

Hurricane Matthew damaged my home. This was October 8, 2016. I am now into the end of January 2017 and continue to need a roof, and have further damage from rain since. I have had 5 adjusters since this incident with no continuity of handling this claim. The job of subcontractors has been placed on me. I specifically inquired about their role in this area before purchasing their insurance. I was assured they would completely handle the contractor issues. Not true!

Their customer service is one of the best I've had and are always available. Everything is at your fingertips using the mobile app. You see the process, get the info, and request an update. It's great and very easy. GEICO would be perfect if they offered better pricing combos for home owners insurance. Since they partner rather than have their own, they aren't always the cheapest option.

A scammer hit my van while I was shopping. Geico's advice was to go through their insurance instead of mine and get a penalty or deductible. For years I had nationwide who screwed me royally in premiums. Being on social security I have to choose wisely, and Geico is a blessing cost wise.

Whenever I have needed to speak to a person, I have been quickly connected (no recordings) and my questions answered. The claim was handling quickly, courteously, and I received MORE than I expected to! I wish my insurance cost less than it does, but I trust GEICO will come through for me if I ever need to file another claim.

A hospital garage gate scratched my car, and they disgracefully didn't care until supposedly giving the hospital $2,500 for fixing their damage. But not until I almost physically threatened them that they then apologized while clearly reviewing my records while knowing that I was right instead. Geico is very busy with customers, and unfortunately not including very personal support with themselves. I rather wish if Geico can personally help out all customers very extensively, and presenting diversified method types about plans, and for logically pleasing them more instead!

My jeep was stolen and the adjuster DID everything she knew how to keep me from having a rental too long at a time. She continued and discontinued my rental 3 or 4 times in less than 30 days. Sad thing is I paid on a policy for the rental. If you have a commercial policy you may as well forget about having access to the covered items you are paid on. It was like taking money from their kids college. This lady was on their side 100% and no way was she going to let you keep a rental you paid a policy on, wanted me to bring my car back home while the guy who stole it still had the key. What and have it stolen again??? Who thinks like that? Not someone with good sense. Just steer clear! They are the worst commercial auto company, no customer service on weekends or if you have an accident or theft on weekend, you wait til Monday to try and get any help.

Worst insurance ever and I'm insured by them. I was driving one day getting on the freeway when another Geico driver hit me and because our statements are different what a surprise they tell me I'm not at fault at all. But they not going to pay for my vehicle because it the statements are different and the other driver got a ticket by the police and the officer stated he was at fault and gave him a ticket but because he said he's going to fight it they said they won't pay. So he hits me, gets a ticket and don't have to be responsible for the damages to my vehicle. What a crock of crap.

We got car insurance through Geico for our son. We have been paying for the insurance for 3 years and all of a sudden the monthly payment went from $110 to $503!! When we called to find out why we were told it was because of an incident when our son backed his car into his roommate's car and a parking ticket (??). That is it! The customer service rep did not seem to care if we took our business somewhere else. Very disappointing phone call! We will be looking for another insurance company. This in another example of how much you pay for insurance and when you have one incident they make it so you have to move on and they could care less. Do not get Geico if you can avoid it because they expect a perfect driving record!!

We cancelled our auto and umbrella insurance policies because we sold the car and no longer have a need for the insurance. When I called to cancel the policies, I was told that there were remaining balances on each policy that would be refunded back to us. The auto policy credit would be refunded back directly to the account that was set up for auto pay, and the credit due from the umbrella policy would be mailed to us via check. I provided a new mailing address for the check to be sent to.

I was rear ended by a Geico customer and still waiting for an adjuster to call me to set appt to look at my car. Geico does not even have translators - my insurance company Allstate had to use their translator. Never witnessed such a less caring company - I was reared ended on 12/17 and here it is 12/17 and no word yet. Luckily my car is driveable. Never go with Geico.

Car insurance well 2 months ago my wife and I were being robbed by GEICO. We were paying over 4000 Dollars for 2 old cars and one 2016 Jeep. We had called and asked why our insurance company GEICO for 14 years was so high. We did have 2 accidents. I had a 500 dollar claim and one was 1000 all under the 1500. Threshold to be charged more. My wife and I had the 6 hour course to lower the cost of insurance. GEICO could not do anything for us so we started shopping around Allstate, Travelers, Liberty Mutual, all the major brands our Rate was all around the same 2300.00 (GEICO 4000). They all out robbed me and my wife. If I were you price other insurance companies. STAY FAR AWAY FROM GEICO. They got greedy. The only thing that was good was CUSTOMER SERVICE but still gave them one star because I was robbed.