GEICO Reviews

I work in the service industry and it's disgusting when you take someone's money and then give them no support. You're in the business of ** people, I hope this company goes bankrupt and people see past the cute lizard marketing machine. It's a criminal company that put me and my family in jeopardy and then wanted me to pay penalties because of their negligence. ** YOU GEICO.

The claims advisor was no help and kept telling me that it’s all my fault that the information was wrong at the time of my accident and the possibility of getting my car fixed or the other car fixed was low. They also claimed me for not having paper cards with me and that get automatically send those through the mail... When I signed up if asked if I wanted paper cards and why would I need paper cards if it’s on my phone??? The accident was not my fault and they are trying to say it was even though the police report claimed that neither one of us were at fault due to the person in front of me stopping at the last second to turn during traffic. And the guy that was hit even told Geico that. This company is a joke! And now I’m probably screwed getting my car fixed!

I responded that I lived there (still do) and had done so for 18 yrs; he was skeptical, because "I never saw you!" Anyhow, I gave him my Geico info, which he appeared not to believe. I then headed to work. When I got to work, entered my office, the phone was ringing. It was Geico - wondering why I hadn't reported it instantly. I explained that I had to get to work, that I had given him the information and had every intention of reporting the accident as soon as I took my coat off. From then on, Geico took over. His car was repaired within 24 hours. Mine took 2 days, but was a beautiful repair. I never heard another word about the event from anyone - AND I wasn't even dinged by Geico by a rate increase. Needless to say I have been a Geico fan since then.

It was their fault I Canceled! Next thing I know they turned me into collections and put a mark on my credit all because they wanted money out of me for Discounts. The entire time I was with Geico I never once filed a claim with them so I did not cost them any $$ at all. So you would think because it was their fault I canceled due to a $400 hike in my insurance then I would not have to pay this outrageous fee for Discounts cause I canceled early. If I could get away with no stars I would, and I will warn everyone to stay away from this crooked company that is only out for your hard earn $$$. Geico is not out for its customers they just want $$$.

I'm a 40 year retired paralegal and I don't need anyone talking down to me and attempting to educate me on the law. These people are basically just phone jockeys, not attorneys. I'm one step below an attorney. I think the people who are their adjusters are unqualified, rude, condescending, and basically just really stupid. Just save your money. Go to a reputable company like State Farm, Farmers, Allstate, USAA, etc. Also, their gecko is NOT cute and rather than spend millions and millions on advertising this stupidity, why not just hire better, more educated people and pay them better?

I pay in 6 month increments and to my knowledge my policy was paid in full. I don't recommend Geico. They acknowledged the lack of communication and were only focused on collecting the money they hadn't collected due to a mistake they made and now they want to collect retroactively. I was also told a supervisor would call me back and that didn't happen. Where do I send the bill for the time I had to hold while my cancelled auto policy was reviewed multiple times. I will be moving my homeowners policy too. I don't recommend Geico!

So GEICO gives false rates to get you to call them and if you owe past money that's their way of collecting it and then not insuring you. And the rate giving online is only a way for them to get you to call them and they then can try and convince you to be insured by them and beware your rate will 100% change. No matter what they quoted you it's not guaranteed. Geico is a scam and the only way they can get people to call is by giving fake quotes online. Companies like them are based on false advertising and shouldnt be allowed to scam people like that. I cancelled my insurance with my other provider only to be lied to by Geico and now I have no insurance because of the lapse they caused me. Bad business and sneaky tactics, beware of Geico's false quotes. Terrible practices.

All they do is FARM OUT home insurance to other companies. You yourself could easily have called without the fraudulent GEICO personnel pretending to be YOU, quote to other REAL companies that are far far cheaper than GEICO. At this time GEICO is doing 6 month insurance policies and charging more than triple other companies for a YEAR policy. FORGET getting home insurance with them. It is a total FRAUD SCAM of GEICO. They contact other companies, put you on hold on phone while they are pretending to be you the CUSTOMER.

Third, this one you will love. GEICO driver safety program they offer. You log into their website and then pay a fee per driver rather than per household, and you pay $20 for a $1.00 savings or less. It's a total scam at best. Fourth, let me say when I received notice of insurance hike we found out the so called GEICO call representative NOT licensed professional insurance agent turns around and then states that some of GEICO call representative added more miles to my car than I was actually driving which caused rate hike so I said, "Fix it or I will drop you," as the company that formerly insured me over 12 years to date.

THIS COMPANY IS A TOTAL FRAUD. In terms of consumer insurance provider, Farmers Insurance Group, Allstate.com, Travelers (Flying J) is far cheaper and quotes insurance for automobile per YEAR not a mere 6 month policy terms which is total rip off to all consumers for auto, motorcycle, boats, planes and more. The company is based in San Diego California depending on who you talk to. Fourth, Let me say this. The company is total FRAUD. Per phone call depending upon who you talk to they quote completely different price. Depending on the day you call and who you talk with each representative adds on commission per phone conversation with each consumer needs. Total fraud.

Since I was not at fault, the payment was not to come by me. Long story short, I am told by the hospital to contact one specific person about sorting out this issue. First, my mother contacted this person and it went to voicemail which had an outdated message claiming that they would be out of town for a certain period of time, and it was already past that period. Then, a few days later after receiving no response, I called this person and again it went to voicemail, this time with the voicemail message fixed. I leave a message and after a week, still no callback. Then I call a second time, leave a message, and still no callback.

Another week later (after my second detailed voicemail was not returned), I call again, and still no answer. This time, I called GEICO 's main number, was forwarded to auto claims, and I asked to speak to a supervisor. After a few minutes, I was forwarded to the supervisor and again, I get voicemail. I have left this supervisor another detailed message, and I hope that they will get in touch with me soon, but I am not hopeful. In all, if you are in the unfortunate situation that you have a medical bill that needs to be paid by GEICO or the other party, (politely) demand to sort out the problem with the first person who contacts you about it, because you will be hard-pressed to get in touch with the appropriate personnel if you miss a call.

I was just going to let this go until I got a quote online for a new car I wanted to purchase and then when I confirmed that I had purchased it the price jumped to $40 more per month than quoted. Amazingly the quote disappeared when I confirmed to add it on my policy. To add insult to injury Geico freaking reported an accident to the DMV!!!!! This company is the worst bunch of criminals I have ever had the displeasure of doing business with!! I just purchased a new auto and homeowners policy with another company and saved in total over $1,187 per year with a reputable company!!!

About a month and a half later I get a check in the mail for the full amount of the premium as a refund. "That's strange, I never paid that and it never came out of my checking account." After a few frustrating phone calls to Geico and Liberty Mutual we figured out what happened. The amount of the premium was taken out of my escrow account with my mortgage holder. Alright, irritating and I certainly won't use Geico after this but I'll just go deposit it back. Well, since my taxes and insurance premium from my actual insurance company had just been taken out this unauthorized withdrawal left my escrow with a negative balance.

The negative balance resulted in my mortgage payment going up for the month. Luckily depositing the check back in set things straight but this was a whole lot of frustration, headache, and a 30 minute drive to the closest Wells Fargo that I will never even think about using Geico again. They screwed me once in 1996 when they dropped my comprehensive coverage after my wife had an accident without notifying me beforehand but I figured I'd give them a chance after 21 years. I'm done with you Geico. Worst. Insurance Company. Ever.

It's not the worst thing to go through but I'm so fed up, It makes no sense that a simple claim takes over 50 days from today. These people are here to take money from you every month and then when something happens and you use a service God knows how much we've paid insurance company and have literally never use them until now. This is a big business. Don't be fooled. Press your local politicians and lobby to all governments. Write a letter and keep complaining. It will be heard!!!

I'm waiting for my wife to graduate with her RN degree before we file an official lawsuit since we didn't want to deal with a lawsuit while we are so consumed by her school and my business. The cherry on top came in the form of a letter yesterday from GEICO telling us our insurance is terminated due to the claim that they didn't pay! Plus now I can't get another insurance due to this claim from GEICO. This is just absolutely the worst company I've ever dealt with. I got duped into saving 10% on my rate by absolutely getting screwed over. Please pay the extra 10% for another insurance company to not fall into the same situation I did.

I am an ER nurse and know that you need to be checked out after an accident. He did not heed my advice. He soon experienced problems, as he was rear ended, sitting turned towards his right to the passenger side of the car, so the injury was not a normal front to back, which is not good, but a diagonal injury is worst! My son had USAA and was seen for his injury later by a chiropractor/doctor. Geico refused to cover any of the injuries that were over and above what USSA paid, and has put him through hell! He was just asking for the amount owed above what the insurance paid out, which was under 5000.00. He was not asking for much, except to be compensated for an ACCIDENT THAT WAS NOT HIS fault!

He moved away to continue his education and is now back in Spokane working on a master's degree. He is still being treated with disrespect, having to get an attorney, going to depositions in Seattle and while on his way Geico attorneys cancelling his meetings/deposition. Long story short, they have dragged this out and now want to go to trial next year! My son is in an intense master's program that takes 3 years and crams into 1 year, and cannot miss school, or afford to take trips, but has had to take two trips to the west side of the state for Geico. Going to trial is a gamble for Geico, but I have informed my son that he may only sue for the minimum amount, but IF HE LOSES, HE WILL BE RESPONSIBLE FOR THE WHOLE EXPENSE OF THE TRIAL AND WILL BE SUED FOR THAT AMOUNT! A trial can run over 100,000.00.

Most people are not aware of this and my son, who was involved in an accident that was accepted by GEICO as "not his fault" could be ruined financially by these corporate slums!!! But if my son wins at trial the poor guy, who is represented by GEICO, will most likely be sued by his own insurance company to recoup the loss. NOT COOL GEICO! This was not a big settlement, as he needed his medical covered, probably would of taken a small compensation and to have his attorney paid, as he was forced to get an attorney because Geico played games. They are taking advantage of the little guy. My son is a honest, hardworking vet and is educating himself to be a productive member and contributing member of society, but this is what the insurance companies do, instead of pursuing those that scam and lie. Thanks Geico for your support. NOT!

The original offer included tax so a normal assumption would be that the settlement offer would include tax but it’s just another opportunity to add insult to injury and screw the customer of 10 years a little bit harder. This by far is the worst experience I can remember other than finding the truck was gone at 5:00 am when it wasn’t time to go to work. And they pay up to $900 for a rental but have a pay limit of $30 per day so my 8 days of $45 per day truck rental during hurricane Irma will also be prorated even though I did not reach the $900 limit.

After placing me on hold several times, the rep stated nervously, "Uhh yeah sorry, I'll have the money put back in your account in 3-5 business days". How does that help me? I work with bank accounts and auto draft, and if our company made a mistake like that, we would overnight a check - no questions asked. It just seems very sketchy that they don't enter notes for something that important. I will never do business with GEICO again, and I will definitely be looking for a different insurance company since I can't trust these people.

I called back the next day and asked for a supervisor. OMG! The supervisor made no sense whatsoever in response to my concerns other than to say, "It's our policy and we are not willing to waive the fee." He conveniently stated he did not have ANY record showing my initial call with a representative about closing my bank account. WOW! They want me to believe there are no notes of my initial call nor, a recording even though their message states calls may be recorded. It is extremely clear Geico has jumped on the same bandwagon as T-Mobile, Wells Fargo, Comcast and other large corps. and are willing to sacrifice long-term customers. They all use the same script, "It's our policy and we are not willing to waive the fee."

The car is 3 years old she never drives it. I contacted manager at location and GEICO. They refuse to replace the left side but did admit they put the car on a rack after saying they didn’t. GEICO referred us to this location and they are not behind us in making the shop replace it. I have pictures to prove the car was not like this prior to it going to the shop.

That is just the icing on the cake. It gets much much worse. I did half the work for my adjuster because I wanted my deductible paid for since it was the other guys fault. My adjuster told me if I got the police report for them it shouldn't be a problem. I finally got it and they told me they could not get a hold of his insurance. Me and my bf told them to spam the phone number and send the gentlemen that hit me a certified letter.

A few days later my adjuster tells me he has fake insurance and I'm going to have to pay my deductible and if I want my deductible back then I will have to sue him in small claims. No help from them. That's it. I dropped them shortly after that. Nothing they were saying was making sense and caught them in a lot of lies and didn't like that my bf had to deal with everything because they were sexist.

It took me a year to get my policy from them because I needed it for small claims but they would not call me back or give it to me. Just filed my small claims. The car that hit me was a manufacturer car. Their insurance contact me. She told she saw this claim come across her desk in December 2015 easy payout deductible. All she wanted was my policy and paperwork from dealership I was getting it fixed from and GEICO never got back to her. So GEICO didn't do their jobs. They lied to me numerous times about numerous things. The BIGGEST one is the other driver having insurance. And having me jump thru hoops for the last 2 years to get my deductible back... What's the point of having insurance if they just lie constantly. SUPER UNHAPPY WITH THEM. You will never have any problems with them if you never get into an accident but if you do be prepared. They will screw you.

This is nothing more than a ploy to mitigate their exposure to losses because of the hurricanes. This is not a reputable company, and they are targeting long standing "preferred customers" to limit their exposure to losses. I suggest that the Insurance Commissioner start looking into their records, and anyone currently insured by GEICO should look elsewhere. I will go back to AAA, AIC, might even look at the General.

I waited for an hour... and then another hour... and then after close to waiting for three hours I called GEICO again. The gas station had closed by this time and I was now completely alone and stranded in a not so great neighborhood. Fortunately, a potential customer pulled into the station, thinking they were still open for business. So I was able to use her phone; it was now after 1:00 am. - So I called GEICO again and was told that they had no idea why the tow never arrived but that they would call another towing company.

So I then waited another couple of hours - (all the time alone and stranded at a vacant gas station). Another couple of hours passed with no tow truck in sight. I walked a couple of blocks to a motel and woke the night manager to ask to use his phone. He barely spoke any English so it took some time to get him to understand.

O.K,. so now I'm calling GEICO a third time (around 5:00 a.m.) and I'm not exactly in a very cordial mood. They told me that the reason the first towing company didn't show up was because I didn't have a phone number to give them. WTF?!?! - I clearly told GEICO (on every phone conversation) that I was using others' phones. Their response to this was to inform me that they would contact the first towing company that they had originally called and that I should go back to my car and wait.

FINALLY, a tow truck showed up at around 6:00 a.m. - they wanted to charge me over $200 just to tow me from the gas station to a local tire store (less than a mile away); mind you, this was the initial towing company that had told me (over the phone) that the tow would be $75. - That apparently is their standard price, regardless of how far your car needs to be towed.

So it was time to contact GEICO a 4th time!!! - They then sent another towing company (what choice did I have but to wait some more..??). When the tow truck driver arrived (around 6:00 a.m.) and heard my story, he felt sorry for me and cut his price in half. He also drove me to a tire store that was much closer to where I live... and he didn't charge extra for that.

GEICO literally left me stranded in a gas station parking lot from about 9:30 p.m. until 6:00 a.m. the next morning. This is inexcusable. I'm a female... I'm alone in a parking lot. I'm in a 'bad' neighborhood... and my so-called insurance company does little of anything to help me. I wonder if they would have done more had I purchased their roadside assistance along with my insurance. I would have done so if I couldn't have afforded the extra expense. I've only been with GEICO a short time, but I will NOT RENEW my insurance with them when it expires. As I stated above, this is INEXCUSABLE!!!

Now the fun part. We always pay for the entire 6 months upfront so we would be getting a reimbursement. For reasons unknown they couldn't refund the card I have used for the last year so they sent a check. I've had 2 banks decline to cash it because it's PNC Bank. Bank of America tried to cash it and it was also declined. My personal bank refused to deposit it. So I call Geico only to be told it's the banks fault. We would just reissue the same check with the same company so I need to talk to the banks again. Over the last month between emails and calls they truly do not care about the issue at hand. Banks are declining this particular PNC bank. I don't know why. Now I'm left to wonder what am I going to do with a check I can't cash and it expires in 120 days.

I just got off the phone with them AGAIN where they insisted they could not remove the charges, stalled when I demanded to speak to a supervisor, then put a "supervisor" on the phone who also refused to remove the charges even though the payment history alone proves these charges are invalid, and all premiums have been paid in full. Premiums have also increased 50% during this time, though no claims have ever been filed on this policy, and they plan another increase of 10% for the next premium payment. Geico is no longer a reputable company and I'm terminating my relationship with them. I'm also filing a complaint with the Arizona Department of Insurance fraud unit.

Pretty much same thing with 3 other cars. The worst thing is that GEICO picked up one of my car without my approval; we never agreed to the settlement. The tow truck drove over debris on the driveway, dragged the car from behind another car and damaged our property. I gave GEICO days to return my car but they failed to return and I had no but to file a theft report against GEICO.

So me thinking this must be an error so I called and spoke to a representative and he told me, "The reason for your increase in your bill is because of your particular area, people don't turn on their blinkers when they turn which causes accidents, also you have people texting while driving." And I said, "Sir what does that have to do with me. I have been a faithful customer for 19 years. I don't do those things and then he says, "Well let me tell you how you can lower your rate per year. All you have to do is take the defensive driving course online and save one hundred and something dollars per year." And I said, "Per year. Sir what about the fact that you want me to pay 470.00 and then 315.00 per month going forward every month." I said, "Sir I cannot afford that. Nor can I pay that." I guess this will be my exit from Geico. I told him "I already know about the defensive driving class you have online but that is not going to help me."

He then went on to say, "Well you have time to pay the money. Just pay on it as often as you can, until you get it paid." He then went on to say, "Do you have any more questions," I said no. And he said, "Thank you for calling Geico." Still in a state of shock I waited until I got off from work and I called back thinking I would be able to talk to a supervisor or a manager instead I got another representative and I told her why I was calling and needed to speak with someone who could help me and she said "Well I am the only person who you can speak to about this. We all read the same cards so what do you want me to say different than the other rep." I was gravely disappointed with her conversation as well.

I had to call Geico over a hundred times since being insured by them, and every person I have ever had to deal with was kind and courteous and they always helped me to figure out a way to work out any issue I was having. So I guess this will be the day that me and my family will exit GEICO. I have bragged about this company for many years to so many people, I am truly disappointed and hurt with the way the reps were nonresourceful if I may be allowed to create that word but that's how I feel. Like nothing was accomplished. What happened to this company which to me was phenomenal. GOODBYE GEICO I SHOWED MY LOYALTY. WHERE IS YOURS???

My last option was to call 911 and report a non-emergency and they could come help. I did that and in 5 min a wrecker and local police department was there. I was told I had to pay $160 for a tow to a gas station (a mile away) and if I didn't have the funds my vehicle would be impounded. I called GEICO again because the wrecker told me the insurance company should be able to pay the fee over the phone. The rep said that wasn't an option because GEICO doesn't have a credit card to do so. (Most major insurance companies do.)

Again I was told to pay the fee and submit for reimbursement that could take three weeks to get back. I pay for roadside in my policy and called for $5 worth of gas and after two hours ended up being inconvenienced by having to pay out of pocket for a tow because GEICO couldn't find someone to bring their customer $5 worth of gas. Fortunately I was able to pay the wrecker, but the lack of accommodation for your customer is unbelievable. All of this at 5 in the morning in a dark highway. I've been with GEICO for only two months. I switched from State Farm but will definitely be going back!

Eventually I was able to speak to a supervisor that assured me that my payment plan was switched back to my monthly payments. Long story short, she lied. I had a notification that I needed to pay 400.00!!! Yes 400.00 on my next payment instead of my monthly amount of 172. I called back and spoke with another supervisor, of course she couldn't do anything for me. Calls are recorded to protect customers and employees and at a time that I need GEICO more than ever, no one would help me.

So I called regular Geico 1-800 number. They answered - were oblivious to the cancellation. I told them... you take my money... and I have proof that I honored their request. They said call tomorrow. I said... CANCEL NOW!! I got better things to do than prove myself. If I have to do this at the beginning of a policy... hate to only wonder if I had a claim. NO WAY NO HOW... went back to Progressive. Same rates too. GEICO CAN KISS MY BUTT.

9/11 - called back for an update. Geico supervisor told me they would need a running statement of my account, to confirm the amount in my account on the day of the initial insurance draft. (I guess the bank representative was lying on my behalf). I emailed that information over, and asked that a manager call me back. Geico said it would take 48 hours for the call back from a manager. 9/12- I called again for an update, and was told it would take 48 hours for the email to be processed, and then a manager would call me. 9/13- Geico manager called and said the email hasn't been received. I emailed to his personal email. When the manager called me back he agreed to remove $20 from my balance, but I still had a balance of $18.76.

I reminded him that Geico still owed me for NSF fees charged by the bank. And to my surprise; this manager then stated he would need to research and locate the initial conversation... WTH!!! Finally after all of that, I received a call back to confirm they would be refunding the NSF fees to me. I told them to please deduct the measly $18.76, and refund the balance. Can you believe this company would squabble about $18.76 even though they've caused a CUSTOMER all of this stress. I quiver to think how this would have gone down if I had filed a claim and needed their help. My advice to everyone is DO NOT do business with this organization.

He told me that I can tell the company that was doing the repairs they can send over a supplement and that he would go back to inspect again and add it on to my estimate and i'll just pay my deductible. Another week goes by I get a call and GEICO tells me they can't add the scratch on because it don't look related. My car is brand new, never been in any accident and once my tires was stolen there was a scratch right where the tires was stolen. How can they say it wasn't related and how do they know that. I thought that was why people get full auto coverage and a brand new car but it seems like GEICO are beating people out of their money. They don't mind taking your money but don't want to pay out when its time for them to. I canceled my policy with them and trust me I will not be going back. I feel like they also robbed me.

If GEICO is doing this to many people maybe it's time to consider Class Action Representation… consumer affairs doesn't seem to do much. Another part of the story... I'm currently in the process of an "Underinsured Claim" claim against Geico. Maybe they don't like this so they are trying to figure out a way to take back their losses. Did I mention that the action Geico took on the day I reported the claim was... they raised my rates... can. No reply, no call back, just raised my rates. And they also lowered my coverage without telling me. According to them I'm supposed to get my updated coverage via email... which I asked for because I never received it.

All seemed to be going well ("seemed" is the operative word) and it looked like it would be completed in about two weeks. So far, so good. The GEICO adjuster at this facility was supposed to be following the cars' progress and keeping us updated. When we went to pick up the car, the supervisor at the car facility showed us the repairs to the back and lift gate which looked terrific. When we were about to leave with our car repaired, I went to open the lift gate to put an item in, and then the problems began. The lift gate opened only with great effort, NOT the way the car went in for repair. Suddenly, the person transferring the car back to us told us that, in fact, the right lift cylinder was broken (he suggested from the beginning of the repair). He said his mechanics had to hold it up with a special tool/rod to do their work.

Odd, no one, not the repair shop or my GEICO "advisor" who was pledged to keep me informed throughout this process ever contacted me over that 8 days AND wouldn't have ever told me unless I had tried unsuccessfully to open it while still in their parking lot! Never, during this process except at the original intake of the car, did I see my "advisor!" It was also complicated by the fact that while fixing this very lift gate that the mechanic had needed to "drill out some rivets," two of which still had their heads making noises like metal washers on a kid's slide whenever the gate was lifted... And still they failed to even mention this?

The auto repair facility offered to put on two new lift cylinders with no charge but I would have to buy them myself (they claimed that the oil/dirt on the right side cylinder evidenced that this was my problem, not theirs). But, to do so would take ANOTHER full day at the shop the following week if I chose to go that route. By this time my wife and I are VERY frustrated and disappointed by the process, or the lack thereof.

The following Monday, caught between having a broken liftgate and this situation, I told him to order the parts and my wife and I would bring it in to repair the liftgate and get rid of the sound associated with the first repair. He said plan on about 30 minutes to do the job. We brought the car back in at the end of the week, prepared to wait the 20-30 minutes and be off with our car. Unfortunately, after 90+ minutes and one false start, the supervisor (again, NO GEICO person around) said that they had been unable to get rid of the sound in the lift gate (they were able to fish out one of the two rivet heads, but not the other). Sooo, it was either live with the noise of bring back our car NEXT week, and leave it the whole day to give the workers time to take care of the noise!

At this point my wife and I are simply tired of the wait and a process which seemed to have no end. We took the car home... And, by Sunday, the last rivet head seemed to have found a quiet home still inside the lift gate. I have now talked to GEICO reps on the phone 5 different times, each time being told that they would have my local GEICO advisor and her supervisor call me. Over the last three weeks, not one phone call at all. The last GEICO person I talked to on the phone said her supervisor suggested that perhaps it was because of the demands on insurance companies by Hurricare Harvey that delayed any response!!! A poor excuse for the total lack of service since the accident was in late July and the car first "fixed" by August 14th. The net result, my car is back, the "actual" repair work is fine, but I am out over $120 out of pocket, the rivet is still there, and STILL no call by GEICO.

But, the check is in the mail (Holding my breath). It is a piss poor excuse to tell your customers, the people that make it possible for you to eat and drive your Prius to work everyday that they can wait or file a complaint if they don't like waiting for the money that GEICO owes them. It boggles the mind as to the extent of arrogance and consumer stiff arming involved with just dealing with an insurance company. But, I digress. Today, I have decided that since Shawn said to file a complaint if I don't like it, I will. Everyday, to every federal and state consumer complaint entity I can find (youtube as well) until my keyboard breaks. Although I would never stoop so low as to call someone an ** (Shawn at GEICO) you definitely deserve it.

The adjustor Jacob ** took pictures and came back with an estimate that he emailed to me since no printers worked in the office. He said the check would be in the mail and to me within a couple days. I asked him. If I could just take the car to shop and pick up a rental. He said yes. My rental was approved. A week goes by and no check. I get a call from a claims examiner, Stacie **, at 4:30pm when her shift ends. I work until 6pm so I received a voicemail stating something is wrong with the claim and the rental needs to be returned that day, that they will not cover the rental anymore. At this point I immediately called back and got her voicemail. When I spoke with Stacie, she said there were some issues and the claim is not approved and needs more review. I was completely confused. She asked if a lady named Cathy had contacted me. She did not. Cathy ** is a field interviewer.

I asked for her phone number so that I can contact her, she wouldn't give it to me. I explained to her that I couldn't return the rental, my car is in the shop waiting to get worked on. She said she would email Cathy and she would call me. I spoke with Cathy and she said we need to have an interview. She asked if I had filed a police report. I said yes, and told her “I could tell you over the phone what happened. It won't be any different than the police report.” She said “No I have to interview.” So we met, she recorded our interview... with many questions... what happened, who I talked to that morning, who I was with the night before, what I did 48hrs prior to the incident, if I knew the body shop owner, how I was referred... I felt like this was an investigation on me, as if I was the criminal. She then requested that I provide her with phone records for a month and payment history on my car loan for the past 3 months.

I've provided everything she's asked. She even got personal with a remark about my daughter and then apologized stating it wasn't her place. I get another phone call from Stacie asking why I haven't returned the rental. I said “I told you I don't have my car, it's in the shop.” She said to tell them to put your car back together and go pick it up! Your claim is still being investigated and not approved. I said “What exactly are you investigating? It got keyed!” She said “Due to the extent of the damages we just "feel" something isn't right and may not pay this at all!” At this point in livid!! Asked to speak to a supervisor, she's transferred me to a voicemail. Like she's done before. No one ever returns calls. I left a message of how unhappy I am and if I don't get answers I will be getting an attorney. The supervisor calls me back about 4 hours later. Apologizes for Stacie’s lack of people skills.

Said she would talk with her. She basically said the same thing, but explained things weren't handled or explained properly to me. Basically now I’m waiting on Cathy to submit her report on whether or not this is approved. I've also filed a case with California Department of Insurance. Look into the Unfair Settlement Practices Act. Claims cannot be delayed… which I feel is what they are trying to do. I left out some stuff, or else this would have dragged on forever. The way Geico handles claims is definitely not as easy process as they claim. They make you feel horrible, stressed and not someone they appreciate as a client. I pray to God they don't deny my claim, they really have no basis. But honestly this is the only insurance company I've heard that treats their clients this way. I just want this to be over. STAY CLEAR OF GEICO. DO NOT GET THIS INSURANCE!!!

I call GEICO back to cancel the policy I began with them, due to the fact I couldn't get a quote for a year policy. I received an e mail that it was canceled. In the mail a few days later I receive a GEICO policy with a bill enclosed for $680 for the 1st 6 months. Now that's $150 more than my phone quote. I did call GEICO again confirming it was canceled, which it was, however if I did take the insurance the initial rate quotes was bogus so god knows what the following 6 months I would have been charged. PLEASE do your research first before switching to GEICO.

On that Monday afternoon, while I was completing my forms and trying to get the paperworks processed, my sister drove her car and had hit a car that was driving around in the parking lot. Unfortunately, my sister's car was uninsured at that time because I didn't get my forms in until after that two hours later as I found out about the accident. So we were driving our vehicles for over one month without insurance and without any notice from GEICO. Shouldn't Geico still be liable for our claim since they were the ones who didn't notify us and canceled our insurance? So everyone who is thinking to give Geico a try, don't! They will not stand by you and cover you when they are at fault for cancelling your insurance. They will not notify you when your insurance gets cancelled either.

I then ask Jeff I can be injured from a minor low impact loss and he stated yes. But I stated to him over and over again that I was injured I even have documentation to prove it. I wasn't asking for an outrageous amount. Just simply for my medical bills to get paid. Hell I even had to get a shot for pain because my arm was hurting so bad from the loss. But apparently this supervisor Jeff has a phd and has check me out himself personally. NOT. This guy is a joke. Who is he to tell me I wasn't injured. I cannot believe that you have adjusters working for your company who treat people like crap. Please help.

Geico first texted me the Mazda was easily repairable. Yay right? 29 minutes later new text from the geico goon that claimed it was a total loss. I thought **, but oh well, Geico had always been fantastic! At 2:18 am 2013 one of their late night representative saved my life. My 99 Toyota Camry was destroyed. The back left tire had just disintegrated at a rate of at 70 miles an hour in cream of Nowhere Oklahoma.

I had full coverage, the representative from Geico was amazing. He asked me where I thought I was and I told him. He was from Ponca City Oklahoma and he knew exactly where I was. He asked me if I was bleeding? And if so get in the car and if there's any broken windows try and put a suitcase against it etc. I asked him why because there was nobody around... Nobody I mean it. He said "I'm from that area. What you don't know is there's a lot of vicious wildlife and if they smell blood they will viciously and violently eat you." Of course I was in shock and I start laughing...

Anyhow, I got back in the car, put a suitcase against the back window and sure enough within 15 minutes there were three coyotes whining and screaming and jumping on my car and trying to get in. These critters were going to eat me alive. They had not had a delicious Kansas City steak in a long time. I'll never forget that representative and I fell in love with Geico. He saved my life.

Another time, I was about to go under an underpass as a train was going over it... The train hit a large rock and hit my windshield by the passenger side, completely smashed that side and if somebody had been in the in the passenger seat adios right? This wonderful young girl that worked for Geico did her best to try and locate that train company, the railroad track company, etc. She really tried hard. No luck so I was lucky I only had to pay 250 for a beautiful repair job. Anyhoo, they were wonderful. They fixed my situation in no time with the Mazda. Geico fixed it beautifully. No hassles, lovely people and as much as they tried they gave me a lousy cup of cappuccino but they did try.

OK fast forward two months ago to 2017 on April 28 the claim was still open about the Mazda but Geico took care of it... Took forever to get reimbursed. I'm chapter 13 bankruptcy and not ashamed because it's happening to everybody these days. A dear friend of mine loan me $3000 and I bought this beautiful 2005 Toyota Corolla mint condition 90,000 miles. What a deal!

Of course me being of Romanian heritage American I have the worst luck. I probably had some other relative put a gypsy curse on me. Who knows? I called Geico and was so excited and of course the friendly representative acted excited too and they told me that since it was an older car I would have to get it inspected and registered and they could give me full coverage. But until I did that I could only get liability since I already had a claim that was still open. Otherwise I would be paying for two for policies. It would cost a lot of money so of course I believe them because I have autism and friendly people make me happy and I believe friendly people.

Well wouldn't you know it... It was bumper-to-bumper on June 2 Friday night in downtown Kansas City. The light turned green. I shifted the gear from park to drive only to find out I was going backwards and a car honked. I looked down. Not being used to the stick shift I realized I was in neutral so I popped it into drive, pedal on the metal and then I heard the most horrifying sound of crash, smack, Doom, gloom, horror. Of course I screamed like a banshee because I could not believe this could be happening again, accidents do happen! My first instinct because I'm 53 years old was to make sure that the people in the car in front of me were OK!!! I got out of the car, put my hand up and made traffic stop.

I directed the car in front of me to pull over into the parking lot where I work. I am a member of the Kansas City symphony. I play with Viola and all the musicians were coming to the parking lot and totally freaking out. Questions questions. My God. OMG. OMG. What happened? I was trying to check on the three passengers of the car I hit. They seemed fine. The shock is still intense. I asked One of the passengers a very sweet girl if she would take my phone and take pictures of her driver's license or whoever was driving and take more pictures of my car and her car. I had already taken several. Five minutes later I get the phone back from her. We both tried to call the police. They were so busy they asked if the cars are drivable and we both replied yes so they asked us to just take care of it ourselves and then come in and report it.

I thought that was a little odd but you know not everybody knows how to use a cell phone so no big deal. I reported to Geico that the pictures were gone and that I was told I could only get liability until my car is inspected and I got a new License plates... Well **, my wonderful new-used car had some bumper damage and maybe a few other things but it drove beautifully.

I explained to Geico on The Gieco interrogation tape that I was told liability only until the inspection happened. Well I forgot that I never canceled my premium insurance and was paying full price and the other claim is still open. So I asked them if I could get my full coverage and I also ask them if it's true what that Representative from Geico told me was true about the inspection and plates before I could get full coverage because that's what I want to do and I was paying for it. Well... Let me tell you I've never ever seen a company turn their back on somebody so fast.

They told me that I was the one who asked for liability not Full coverage and I said well it's on the tape that Geico recorded everything. They told me... That oh, that's just policy that they don't always record stuff. Oh yes they do liars!!!! And we all know that especially an accident they don't want to be responsible right? Long story short I argued with them and they kept telling me I only had liability so that's the way it is and me being so ADD and autism central I believe them because they're friendly and sweet on the phone. Sugar coated steel I call those types.

Oh how I debated with them for several weeks. They won. Blah blah blah. I called some friends had them over for dinner. Because I can't drive anywhere they had to come here. I told him what happened and they said that is absolute **, that I pay for full coverage and no idiot should have told me I could only get liability and especially since my claim is still open from the previous accident in April.

I called every car insurance company in the US and they all told me that Geico gave me bad information and that none of that was true and I should fix it with them but I tried. It didn't work. I have a really bad right foot. Every bone was crushed with an accident I was involved in so I'm disabled. Walking to Quiktrip for nutrition is not good. Candy bars and overpriced junk food just doesn't cut it. Geico also only gave me a rental car for one week and they said that was doing me a favor. They don't normally do that. My friends recommended I call a lawyer and get some good advice so I did and they said Geico is full of ** and their service is gone down in the last several years. They're desperate. They're losing money. They will try and pull anything to keep from paying you what they owe you and they will use every trick in the book and lie about it. For example that they don't necessarily tape conversations... ** yes they do!

Well I called Geico back and told them I think they made a big mistake, please fix it. I have several disabilities and hard to get around and I just have what I have. Can anyone help? My, my. They turned their back on me. They were so rude telling me that I was being rude to them and how Could I question them etc. I need the car. I'm disabled. I have a handicap sticker. I can't walk far. I told them that. They said, "Too bad and I'm sorry to hear about that but there's nothing we can do" for me.

I called the Kansas disability handicapped hotline that supposedly take care of the BS that people do to you when you're handicapped. They sent me a phone number to call the Kansas insurance commissioner which I did call. My God, I had to give them so many forms with the cell phone taking pictures, downloading. I hate cell phones. They're too little and I'm too poor to own a computer because of chapter 13.

I called Geico claim representative number ** and we got into a heated argument and I said, "You know what, I give up." I said, "And to add insult to injury we had a terrible storm the other night and a tree branch fell on the top of my hood making the damage even worse," which it did. Geico wanted me to get off that phone so bad that they became the nicest black widow spiders to me and said, "Well there you have it sir. Go now. You have a claim since you have full insurance." Geico said, "That tree branch probably ruined your car." I said, "Well it sure didn't help..." "Call claims now sir. Let's not waste any more time and have a lovely day. We'll take good care of you." So I called and they said, "We'll send an adjuster out to you immediately." So the adjuster came out from Geico and was really nice and ripped off a piece of paper and said, "Here you go. Take care of this call. My guys and I'll fix everything for you."

Two days later I get a phone call from a very mean man named Michael. Yes Michael is this trained pit bull and he accused me of being the biggest fraud on the planet. He said the adjuster told Geico that the collision from the other car did all the damage and that the tree limb did very little.

That's what I figured, so I agreed with him, and then he had to say it... He said to me... "You wouldn't want to do anything stupid would you?" He said, "This is a very stupid claim and you could go to jail for a stupid action that you tried to pull on us." He wanted names and numbers. I gave them to him. I said to him that I would like to investigate this as well.

I called the adjuster from Geico and I was very nice to him and I asked him why he told me everything was fine. He didn't know what to say me number ** person... He said most of the damage was from the collision I had with the car with the teenagers not the tree branch and my lawnmower man removed the tree branch. Big deal. No pictures whatever. I called the interrogator Michael back the next day and said, "Fine I'm not arguing with you but don't you ever call me stupid again. I have a really high IQ. It's just that I have autism, ADD and my brain is like a typhoon." I said, "Pardon me but don't call me stupid," and he got real smart ass on me so I told him, "I would like to introduce him to my friend 'click'."

I always prided myself with having Street Smarts because I do and I got a very bad gut feeling after talking to that goon who told me the wrong thing. I went with it because I used to trust Geico. Now I'm screwed. Is there any way to fix this and any suggestions?

I can't afford another crooked lawyer. I already had four of them at the bankruptcy court. Oh my God. I make so little money, as a musician and they have the gall to make me do the chapter 13 bankruptcy. They lied. I could've easily done chapter 11. I would've gladly given up that Mazda. I never liked it anyhow was too big for one person. There's no mountainous terrain in Kansas City. There are no mountains that I need to drive in second gear. I never knew yet this is the land of SUVs in Kansas City. It's ridiculous.

Well anyhow those lawyers especially one that I had... One in particular gave me the worst advice in the world and of course me not knowing anything other than music believe her. Well... She screwed up big time and then they fired her ass because she was terrible. So that's my story and I have no car and I have to go to Craigslist and deal with them... The most slimy people on the planet. Thanks for reading this. Any suggestions. I'm a decent person. I just got a few demons up in my head. I swear to you I'm smart. I take medication. I'm not dumb but ** you know??? Argh.

I am just beside myself!!! Not only was I taken advantage of by my son but now my insurance company just screwed me too. Theft is theft!!! He took my vehicle in the middle of the night WITHOUT my permission!! Police call it unauthorized use of a vehicle. Doesn't matter that it was my son. It's THEFT and I have already stated I am pressing charges!!! What can I do? Is there nothing to protect me in this situation? I had to go buy a new vehicle because I had nothing to drive!!!

I immediately found/bought coverage thru a local insurance company. I then called GEICO back and canceled my GEICO account. GEICO sent me some bills stating I owe them. I would call and explain to them the situation and they would say "OK". I finally stopped receiving bills. I assumed the situation was taken care of. I canceled them in February 2017. This is August 2017... I just got a letter from a Collection Agency stating I owe GEICO money. So now I have a negative mark on my credit report and I am trying to track down papers for a driver that I know nothing about. ABSURD!!!

I called them and after talking to them and being put on hold twice, they told me that they couldn't reimburse anything since they said they sent me a letter stating the address was wrong and needed me to call to verify - well I guess the people at the address in Houston didn't respond since it went to them and not me. I am infuriated. Due to someone on their end changed a zip code I got charged extra and since I found the problem they blame me saying I had online access. This is not how you treat customers that have been with you for over 10yrs.

I asked them what legal right they have to charge me more than I agreed to without asking me. The supervising agent told me that since I gave them my account information, they had the right to charge what they wanted without notifying me. I tried explaining that I specifically asked beforehand if her Canadian history was counted, and was told that the sales rep gets paid by commission and as long as he makes a sale he can LIE about it too. I have since read many reviews with similar issues, and I'm surprised there's no class action lawsuit against them. I would definitely be interested in starting one, as my uncle is part of a popular law firm. I'm looking for more info and hope to try to publicize this dishonesty with Geico because the only way they'll listen is when it hits them in the pocket.

What they did was, inform the Florida motor vehicle department that my policy was canceled but failed to inform them that I had a new policy with no lapse period. About 2 months later I receive a letter from Florida Motor Vehicle that my license and registration will be suspended unless I prove there was no lapse in coverage. I called Geico and the rep told me that they would contact the FMV and clear the situation for me. A month later I received a notice from the FMV that my license and registration was suspended due to a lapse in coverage. I went to my local FMV branch and they told me what I needed from Geico and the matter would be cleared. It took me 6 phone calls to Geico to finally get a correct letter explaining there was no lapse in coverage, this process took most of the day. The FMV received the 6th letter after their closing time so I was unable to get the suspension over turned that day.

The following morning the FMV called me to let me know they received the 6th letter and asked me to come in to clear the matter. When I arrived the clerk reviewed the letter and noticed that they failed to list both my vehicles, and that I needed them to redo the letter with both vehicles included. Another phone call another rep and had to explain the entire situation again, they rewrote the letter, and about an hour later the FMV received it and were able to overturn the suspension. So this process took at least 8 hours over 2 days to rectify. Fortunately the FMV did not charge me the $150 fee to reinstate my license, but they did charge me $6.50 for tax.

I called GEICO and told the new CSR the whole story again and asked if I could at least get a credit for the $6.50. The agent laughed and told me that could not be done. Needless to say I may have to pay more but I am switching to another company, hopefully I will never have to file a claim with GEICO I can only imagine what that process would be like. Thanks, for reading, and believe it or not I feel better sharing this.

I tried to call the supervisor of the claims department Gary **. I left a message everyday: one on Monday, one on Tuesday, one on Wednesday. I tried to speak with someone above him. There is no one above him. He was emailed to call me, by the attendant I spoke with last, i.e. - he was in his office - as verified by the attendant. Still, no return call. I've been with GEICO for several years now. You pay them monthly, and zero customer support or service. I am switching insurance. Worst support ever. I will never recommend GEICO to anyone.

All that aside, when you have an account on automatic bill pay, at times, when needed, you could delay your payment. I took advantage of this because I had to take care of my wife who was hospitalized, and the medical costs were crazy. The delayed pull from my account was one day early from my direct deposit, and on 07/25 I called GEICO customer service and spoke to a rep to ask if the automatic pull could be delayed one day from 07/27 to 07/28. She told me it was not a problem and that all I had to do was complete my payment the next day, and she would take me off of automatic payments. To our surprise, GEICO still pulled the money from my account, making me have a negative balance in my checking account. When I called GEICO customer service again to ask, I was told that the rep told me misinformation, and that since I called only 48 hours prior to the pull on 07/27, and not 72 hours, the pull processed on 07/27. I was livid.

I told the rep that I was speaking to that since I was told misinformation from one of them, there should be some sort of comp for me, because I went on her word that it was taken care of. I was looking for some sort of consideration on my next payment for the misinformation, or something. I was basically told that there was no comp... That it was an error on the reps part, but, there's nothing that they can do. Almost $200 a month for this insurance, and the monthly payments keep ballooning up. I'm told wrong information from a rep over the phone, and negative on my account, and, it's all on me. Madness!!! Anyone that is reading this, please shop around for insurance... Find out which company really has your back... And which ones really don't.

I'm done with GEICO! Their lackadaisical approach to customer service and what information they provide is appalling! I've done some shopping around and there are a few other companies out there that offer much more with their services for much less. Please, if you are reading this... Pay attention to the posts of people that have filed claims and have been treated sub par from this company. Also pay attention to the shifty customer service. I work in a call center, and if there's a rep that provides misinformation to a customer, we honor the customer, and the rep is called out on the error. This keeps our customers consistent and satisfied, and there's a training opportunity for the rep. This company does not care about that. They will just keep increasing your monthly payments by 5-10 dollars every six months until you've had enough! Well... I have... Good Bye GEICO!

Finally got a call telling me that I had to release my truck to Geico so they could tow it to their adjuster to assess the damage versus an adjuster going to the tow yard. Did so and a week later he barely did a full estimate of damage. "I stopped assessing the damage when I got to the total loss phase" okay? But that's all he would offer for the truck, the half assessed amount to repair it, not fair market value. FF to today... August 1st... Still exactly where I was to start with them. No resolution. Have been out of work since the accident due to my injuries and haven't heard from Geico's damage adjuster regarding my truck since. We have had them for awhile and never had an insurance claim with this or any company.

If you are looking for a decent and fair insurance company the Gecko is not it. They stall your claim and jerk you around. Then when you hire a lawyer they jerk them around until you both get fed up and threaten to sue. Which is where I am at today... A month and a half later. No amount of money saved is worth the hassle of dealing with Geico in the event that you every actually need to use the policy you have paid for.

Most glaring was the increase the company sent my son of his insurance premium for a minor traffic incident (there was no place on the online quote to report any dmv record information - we completed the quote fully). Three weeks later he was informed that his premium was substantially increased (237%)... To an amount he could not afford. After finding a new insurance company and canceling with Geico... Instead of refunding him based on the online quote... They refunded him based on the higher premium - resulting in a $300 delta. Completely unreasonable and unethical. According to Geico they have 60 days to adjust your premium... However, you have no grace period to find another company should you not be able to afford their ridiculous adjustment. My husband and I are now working on moving our policies again as we do not want to work this company any longer.

Mind you I have been taking pics of my car all the time to reassure that this is really happening and getting worse by the day. I've contacted GEICO immediately once my report was in with the Binghamton police department to file a claim. They set me up with a claim specialist by the name of Rachel ** who's now handling my claim at the moment. She stated my claim was on hold due to not having the police report. It had not been in her present. I then obtain the report from the Binghamton city police department uploaded it into my GEICO claim files as an attachment.

Contact her back the next day to see if it's been received and what's the status on my claim. She then stated "I have assigned you an adjuster by the name of Alan. He will come out and take a look at the vehicle and give me estimates on how much the damages it's gonna be." I said ok. Called and set up my appointment. Alan came out that Friday took pics and gave me an estimate of 4,200 in damage to my Lexus. He then gave me the paperwork told me to contact Rachel for any further details.

I then went and contact Rachel to let her know I got my estimate and to see where we are moving forward in this claim. She then stated because of an accident I had back in 9/2017 "There was damage to the hood of your car that at the time you were not covered by the collision. We have to assign this case over to an investigator Craig ** who will conduct an interview with you at your home to get a better clearance of what happened." No problem. Mind you they conducting an investigation on the hood which they do not have estimated in the cost of my repair.

He comes out record me on a tape recorder and ask me a series of questions about the incident. He kept on dragging the part with the hood telling me he cannot determine if the vandalism proves marks were old or came from the previous accident. I told him it happened on a period of time just that day on June 13th. I noticed the key marks and my hood raising up higher and higher as the days went by. He then ask "Was there anybody that seen your car prior to this day that can verify there was no marks on the car before this." I stated yes. I was at my sister's house right before I parked my car at 1:30 am that morning. He then stated "What's her name and address and phone number." Gave it to him.

He immediately after our visit to her house for questioning at around 10:30am. She was just getting up and on heavy medication asking her questions that he made up on his own acting like he reading things off the paper that was said by me. He said I told him that my car was keyed at her house which was not true. Getting her confused on what is been said she told him she's on medication and you coming at me with this at the wrong time and recording me turning the tape recorder on and off for his own personal reading.

She stated to him "You recording me when I don't wanna be recording. I'm still asleep." He screams "Well y'all story not adding up." You think after putting lies in her head about things I never said is unprofessional. For one if you conducting a full investigation you need to speak the truth in all forms client, investigators, adjusters, claim specialist need to all be on the same page. She then told him to leave. "I'm on medication and I can't do this". He left. Then he called her back asking for her Social Security number. She refused to give it cause now he getting personal when she's not a policy holder with GEICO nor is she a driver on my policy. I really believe that he making me feel belittled.

He's racist and he got upset because I got loud at the end of his recording sessions telling him I gotta be to work and "if you can't figure things out go to Lexus get your estimates from them and move forward with this already". I'm a single mom with two kids and two jobs trying to do my best to keep my car on the road to put food and light in my apartment for my kids. I do not have time to fraud GEICO. I been a customer for 2 years with no intention only to get the person causing me all this trouble to my car and my life.

Craig made me feel belittle and he made me feel like a liar for company money where I work hard for minds. I will never put myself in harm's way where I'm in any position where I can be absent in my kids' life. All they got is me. Then later on in the week he requested me to come into an attorney office where he wants copies of my whole year worth of phone records which I do not understand what my phone numbers has to do with this case of vandalism.

I believe he's out to get me for his own reason because he's prejudice against ** and he wants all to fail. I do not want him as an investigator on my claim. Moving forward I will no longer be insuring with GEICO due to such behavior in these people. It's sad when you're the victim of vandalism. He trying to turn this on me fraudulent the company so they don't have to pay out said case. He need to be fired. After all this I don't want the money to fix my car. I just want my life back where I don't have to feel like I did something wrong when I was trying to protect me, my kids, and my car. I felt unsafe driving every day with my 4 year old daughter. Don't know if they gonna cut my brake lines or do anything to put me at harm in driving with my kids.

I live 2 miles from county line. I informed the 1st adjuster that Collision Center said to bring in on 06/12/17. He said he would contact new adjuster, give him my contact # and where & when car would be in the shop. Asked that I call him after car was dropped off, just in case something changed. I called him when I got home after picking up my rental. Was told my adjuster would be contacting me, that he had all the info. The adjuster didn't show up to estimate until 06/19/17. 8 days later. He was told then one part was on National Back Order. Even if I had gone to GEICOs shop, they would not be able to get the part either. No one could.

1 week before my 30 days on the rental was up, I called GEICO to ask about extending the rental time. "No problem" I was told, "Your adjuster will approve it. It's not your fault about the back order. Your adjuster will call you IF there is an issue." The Collision Center called me on the 30th day and said part still not in. I called GEICO again. Again told no problem, "If you didn't hear from adjuster you are good." 06/20/17 I received a call from Enterprise. I need to return vehicle.

GEICO refused to pay over the 30 days. I owe $409.00. I called GEICO, was told only the adjuster could answer my questions. To pay for it. They might reimburse if adjuster approves. Get a call from shop. I can pick car up on 06/21/17. My car was in the shop a total 39 days. When I dropped vehicle off to Enterprise, total was now $487. They couldn't give me GEICO's rate because it wasn't approved. So between the deposit, the tax on the rental, I paid $579.66 to Enterprise. GEICO's policy is 30 days/$1050.00. Yet they only paid for 29 day, a total of $1015. If the adjuster had shown up in a timely manner, not 8 days later, my car would not have been there past 30 days.

I called GEICO and told them that, plus how can I be penalized for a NATIONAL BACK ORDER? Asked to speak to my adjuster, who at this point and even now, I have never spoke to, he never returned my calls. I waited 3 days, called GEICO. This time I'm not so nice, was told he will call in 30 min. In a meeting. 30 min later a woman calls to tell me my adjuster took off 30 days from work last Friday. She added that while unfortunate, and not an excuse, but they don't have many adjusters.

I asked was it normal to wait that long, she said not that she was aware of. Told me GEICO will not/nor have they ever extended car rentals. Not true. My first adjuster said he knew of a few times. But it was rare. She blamed Enterprise for the 29 days paid not 30. She blamed Enterprise for not giving me GEICO's price. She called me back that afternoon to tell me I have refund coming from Enterprise. She had them adjust price and take 1 day off. That was 06/24/17. I haven't received anything.

I called Enterprise, they have no record of anything about that. I would have no problem paying for 1 day. I was charged for 9 days. The adjuster took 8 days. Plus my deductible of $500. I paid $1079.66 money I had to borrow. GEICO DOES NOT CARE ABOUT THE CUSTOMER. Everything was fine and smooth until the rental issue. Disgusted, disappointed and broke. I'm sure GEICO can afford a charge of less than $500. Their discount alone saved them more than we save as customers.

The other day, something hit my windshield while I was driving and severely cracked the glass, so I called Geico to set up a glass claim. (I had previously gotten an estimate of about $200 to replace my windshield.) After getting an agent on the phone and then waiting on hold for 15 or 20 minutes while the agent did "research," the agent informed me that there is actually a $500 deductible for auto glass repair on my policy. The Geico agent looked up an estimate, and it turns out Geico's OWN estimate was a little above $200 as well. As a result, Geico would not cover any cost to replace my windshield, because it costs less than $500.

What in the world is the point of auto glass coverage with a $500 deductible when most repairs needed only cost $200-250? In order for me to benefit from this "coverage," based on Geico's own estimate of auto glass repair, my front windshield, rear windshield, and at least two of the side windows would have to be smashed before they would even pay one dollar! I find this type of "coverage" to be useless and not very beneficial to the customer. I was also disappointed because other Geico customers (my parents) were able to have complete coverage from Geico when they needed the windshield replaced on their vehicle. My opinion of and satisfaction with Geico has definitely dropped.

Police officer shows up, takes our information, and we leave to go pick up our son (already late cause of this driver). Probably one hour later we get a call from Dan a Geico representative. He verifies how many passenger, driver dob, passengers dob, phone #, explanation of what happened. So Dan apologizes and says Geico will take full responsibility. Gave us reservation # for Enterprise Rental **, scheduled earliest appointment Wednesday 9am to get car fixed with Westside Fender & Body.

7-25-2017 Kali (Kay-lee Adj Code **) calls and says you have to return the rental or you will have to pay for the extra days. She said she has to investigate. We argued. Asked her, “Who tells people we’ll take full responsibility then two days later says we have to investigate?” A lot of back and forth arguing. We turned in the rental. The same day at 7pm she calls us back, “My decision is 80/20,” she said “you noticed C__ was trying to park and should have slowed down...” “WTF” yelling “how is it 20% my fault your client hit me trying to make an illegal U-Turn.” “We can negotiate 90/10.” “No I am 0% at fault. Do you understand.” A lot of yelling, asked to speak to her supervisor, hung up.

7/26/17 Steve supervisor calls, agrees with his adjuster 90/10. Steve’s explanation, “You notice maneuver, fail to make any invasive action, not slowing down, not going on to continue. Final 90% rental 90% repair.” Same thing, argued with Steve, would not change. Hung up on him. While on the phone with Steve, missed repair estimate appointment with Westside Fender & Body. Got there at 9:26am. Can’t be more than 12min. late. Went to G & C in Campbell and got a free estimate there.

7/27/17 went to get another estimate and got safety check. From the beginning my wife was talking to our insurance (Island), we only have liability (what is required by law). Calvin from Island advised to go to court but risk judge giving you 0. If you had collision coverage we would fix the van and fight Geico for the full amount. Calvin says he has never heard of this percentage 90/10 80/20 before. It’s unbelievable.

7/28/17 today called Kali 8am. 9am, still no answer. 10:04am no answer. Called 1-800-841-____. Nicole gave me, Kali #** claim#**. Nicole transfer to Kali. Also emailed, left message #4 10:38am. 11:03 am #5 message with name, claim#, ph#. Kali finally called us 7/28 11:21am, asked for reservation rental no. Kali says, “No we have to pay for rental.” Send them receipt then they pay 90% due to not being 100% at fault. They don’t book reservation #. The Geico estimate Tuesday Waipahu 11am. I was wrong it gets worse. I feel I need to get this out because this is so wrong.

I read at least 20 complaints about Geico. I didn’t find one with the same percentage decision. I have never heard of this 90%/10% at fault bull ever. I did read heartless complaints about Geico, like being a customer for over 10 years and rate increased $1200 a year. Also the Geico client who was also told fully covered gets repairs exceeds 1000 dollars or more, Geico tells him “We can’t help you”. The man with the car seats who was told he had to destroy the car seats ($480 each) before he can get any help. I can’t believe what is happening in our case but after reading all the complaints why? Why treat people with such disregard. Everybody is poor except 1% of the population. We only have this one car and your Geico client destroyed it. Do the right thing and compensate for your client’s negligence 100%. If we are forced to have car insurance then the government needs to regulate monsters like Geico.

Our current policy with State Farm is paid on the 3rd, and we are paid on the 1st. We told Geico we couldn't start and pay for the new one with them until the first. "No problem" they said. "We will post date it for the 1st" they said. "Noting the acct" they said. Even sent a email confirming it. It's now 7/27/17 and I checked my balance in my account and I am 50.00 in the negative. After looking at the charges I had a 36.00 fee plus the 42.00 Geico took out of my acct without any authorization. But here's the thing that made the least amount of sense the 42.00 was for only my bike insurance. I don't know how they can take my money without my permission and on top of that I'm still insurance with State Farm, you cannot have multiple policies. It's against the law.

I told them to pull the call (all calls are recorded) and they would hear their rep assure me that no payment would be taken out until the 1st and also hear me say, "Nothing is to be taken out until the 1st". Well conveniently they couldn't find the call. And when we asked to speak to a supervisor the guy got rude telling me his supervisor was going to tell us the same thing he is and argued back and forth and was refusing to transfer us, we had to hang up and call back. Finally they said they would refund the 42.00 and it will take 7-10 business days but not our overdraft fee at our bank. I wouldn't have that fee if they wouldn't have unlawfully stole the money out of it. Will be in contact with the BBB first thing tomorrow.

I am worried that on the 1st they will try to take more money that doesn't belong to them. I have now read some reviews where a person has cancelled their policy with them and went with someone else and Geico took out more money and was refusing to give it back. They were then forced to block them and despite the charges. I can almost imagine how awful it would to deal with them if God forbid I was in a accident. I didn't even make it that far with them. All I can say is BEWARE. You may save a little money but you lose honesty, respect and fair business practices. They are crooks.

Apparently they charge you 5.00 every time they send you a statement and 5.00 for everything else they decide to charge you for. They raise your price every six months. They give you misinformation about coverage. They quote you monthly and annual prices but forget to tell you they are charging you $60 a year extra in fees. Their quotes keep going up every week and the excuses they give you for constantly raising the prices they quoted you incorrectly is their complicated computing system. It's double talk. You can never understand it no matter how many people explain it to you.

I havent even paid my first bill yet but it is due now and is $211.03 because they bill you a month in advance. When I insured my new car with them in June, they quoted me monthly payments of $106.60. Today, a month later, they told me it is now $116.85. The annual was quoted as $1,267.20 today it is $1,450.20. The six month was quoted as $633.30, today they said it is $665.10. They dont have a new car replacement policy or a gap policy so if your new car gets totaled, their adjustors arbitrarily figure out the depreciated value with their own special Geico formula and they give you that. They do not pay off your car loan even if it's a week old. You have to come up with the difference between what they give you and the payoff on your loan and you have no car. They never tell you what they are valuing your car at and what they will pay you if it gets totaled. Leaves you feeling very jerked around and cheated by them.

I recently moved to a new house that is 2.5 miles away from my last address, in a brand new neighborhood. My rates increased $400 for my six month premium. I called to inquire what was going on. The scripted response that I received was, "Your car has new parts that cost more to replace." HUH? In my plea as to why and how I explained my short distance and provided that I now had a garage to put my car in. "Didn't matter" is what I was told. I cancelled after getting new insurance and was informed that I now owed them money, because when I moved my rates changed. Never, Ever, Ever again will I recommend or patronize GEICO insurance. Something has changed with them, in the last few years, random hikes, no or ridiculous reasons.

You have to hire an attorney to get this company to pay. They show no consumer loyalty. Please don't trust your well being both financially or physically to this company. You will learn as I have, they want you only if you are paying them. They did not even offer what our first hospital bill was. We are pushing nearly 200k in medical bills. Again not one bill or physician record has been provided for not paying my daughter's claim. Don't be fooled by this company.

So Monday the 17th comes, I'm so excited to pick up my car. I pick it up, something seems off in the interior... The body shop GEICO recommended stole my auto dimming review mirror and replaced with a $20 autozone mirror, but that's not all, my check engine light was on with a cylinder 4 misfire code. My car had no engine trouble even after the accident... So I drive it away in anger about my mirror and my cylinder misfiring, I go to buy spark plugs at autozone because the body shop claimed they were going to replace my spark plugs for free if I supply the parts. As I step out of autozone, I smell something sweet, you guessed it... IT WAS ANTI FREEZE!!!! (see pics below). Anti freeze all over the bottom of my engine guard just spewing out! AWESOME RIGHT?! NO. So I drive the car back to the shop, show the manager the problem... His response? "It's just a water pump and thermostat, no problem!"

My car had the radiator smashed in, and engine guard ripped off, you would think you would make sure the water pump and thermostat is working right? No, not this place. So thats one problem... The other problem, the rear view mirror. I am infuriated, seeing red. I demand to speak to the supervising auto adjuster... Mr. Bob **. Well Bob claims that mirror came with my car and I'm delusional. Meanwhile I called every single Jeep Dealer in the whole tristate area, gave them my vin... And guess what, my car comes STANDARD with a auto dimming mirror. SHOCKER!!!. Bob claims he called all the same places and they told him it came with a standard mirror. Mind you this auto dimming mirror only costs $295, theres already $6300 into my car whats another $300?! This guy wouldn't budge.

Fast forward to July 20th... Get a call from the infamous Bob... "Hey Mike, your car is totaled, we missed a crack in the engine block, thats why it's leaking." HOW IN THE NAME OF CHRIST HIMSELF DO YOU MISS A CRACK IN AN ENGINE BLOCK WHEN THE CAR HAD $6300 IN FRONT END DAMAGE??!! Will someone please tell me this crazy anomaly?! Now I just want to punch everyone in the face at this point. Bob promises me he will have the value for my car by Friday afternoon, which was the only thing he kept his word on. Friday night I call the salvage department of Geico... The first guy I talked to, Max, actually knew what he was doing. He told me I can overnight my Title to him and get my payment ASAP if I send them an email with prepaid overnight postage. No problem done and done.

Fast forward to today, Monday. Around 10:30am I call Geico Salvage asking them If they received my title and email with the postage. Title yes, email no. Later I find out after talking to 3 people Mr. Max, gave me the wrong email address... Yep, another mess up by Geico. So by 3:20pm we figure all this out and now Geico has my email with the postage and PROMISES me my payment for my car will be going out today MONDAY JULY 24th. Mind you during all this time I have a deposit down on my new car and the guy has been waiting for me to come get it, but I can't because Geico is moving slower than molasses. 8:45pm roles around on Monday night, the tracking # hasn't updated, my check hasn't moved, call Geico Salvage for the 6th time today, "I'm sorry sir, payment was issued but we didn't get it out in time today." REALLY! REALLY!

After being promised I will have my payment by tomorrow, I now have to wait ANOTHER DAY to be without a car. It has now been officially 3 weeks. Now I am in a catch 22 because Geico unfortunately is the cheapest car insurance in the whole state of NY. I really hope I never have to deal with this again. This has been the most difficult 3 weeks of my life. Your insurance company who you pay to be there when you need them the most is supposed to be on your side. Clearly geico doesn't care about you.

This the first time I called for a replacement after 10 years being a customer. 10 years paying them for nothing. The one time I needed them for a simple windshield replacement and they failed me. I have 3 cars insured with them and planning to insure another new SUV in 2 months. Guess time to shop for a new insurance company.

On June 10th 2017 I was involved in an accident where I struck a deer on the highway while driving home, I immediately pulled over and called my insurance company "Geico." The person I talked to was great and gave me options to get the vehicle towed and service centers I could bring it to. After assessing the damage I determined the damage to be body only and the vehicle drivable and not only drove it home, I drove it to work the next day and then directly to "Banks Collision Center" in Concord NH where they staffed a Geico claims person on site.

After dropping off the car I picked up a rental from the same place from Enterprise. I chose this car service because my Geico rep had said that they had "Special pricing for Geico insurance holders" and because Geico was assisting in paying for the rental. I went with them. THIS IS IMPORTANT. I would like to add that even though I told Geico I was dropping off the car there and even made a time to drop it off and even though I signed the car in when I dropped it off, the next day I got a call from the onsite Geico rep. Apparently no one told him the car was there and he was still waiting for it. This was just the start of them wasting my time.

They didnt look at / total my vehicle until the 15th, so by now I've already had and been paying for a rental for 3 days. The damage done to my vehicle a 2010 Mazda 3 Touring was almost completely body damage. They found a few other internal damages like a break in the fuse box and a few broken brackets. Yet without any structural damage or mechanical that would prevent the car from driving, they totaled my car and treated as a salvage. I was mad at the seemingly unreasonable loss of my car. It seemed lazy on their end but I chalked it up as an unfortunate event.

They originally appraised my car wrong. They listed it as a base model after I had them correct it. I also noticed they still appraised it as a zero option car. Again I had to tell them it was fully loaded with navigation and premium sound which they adjusted it for. (I find it odd we have to pay the premium for these features on the lot yet Geico gets to try to blatantly overlook them) The final appraisal didnt happen until the 19th now 7 days into my rental.

Now I dont make a ton of money so I kind of needed the loan to be paid off so that I could afford to get another one, and I only got / could afford the rental for 2 weeks that was also the length of time Geico would assist in paying for it. So after 2 weeks I had to return it. Pay the $350 that was required for having it and I was left getting rides. By the 29th I contact my Geico rep because I'd seen absolutely no movement on the loan being paid off. He told me my bank was the problem so I called my bank and they said Geico was the problem. So I contacted Geico again and they were still no help.

July 3rd my Geico rep called me saying he talked to his total loss department and they were working on it. So I called my bank and made sure they knew Geico would contact them soon and if they needed anything from me they could contact me. I replied via voicemail that Geico had sent something to the bank and they were waiting a reply.

July 17th still no movement. I called my bank first this time. They said they hadn't spoken to Geico since the beginning of the month and they had received nothing and knew nothing about what the insurance company was doing or needed. So yet again I sent an email to my Geico rep asking what the hold up was and now I'm on July-22-2017 42 days into this and honestly I have no idea why I stayed loyal and paid these guys so much money for so many years. I'll say one thing about Geico - if you call them there's always someone to talk to but they will do nothing to help. 42 days into this I still don't have a car because I'm waiting for these guys to figure out how to give money to a bank which is funny because they have no issue taking money from one.

I will never have or use Geico as an insurance provider ever again and I will tell everyone I meet to avoid their terrible service. I honestly should have just saved my money. As I said in the very top I fear that had this been a much worse accident the only thing I would have gotten from this company is good wishes from their employees and been left high and dry on the rest... It blows my mind that I've had to put as much involvement into this as I've already had to and yet I feel like I haven't gained any ground in finalizing this.

I called them the next day and to make a long story short after talking to a manager he notified me that because it lapsed for 2 to 3 days that my policy now went up over $500 over the next 6 months and after explaining to him that his customer service representative assured me multiple times that it would be taken care of in plenty of time and it did not, their response was 'I'm sorry", and now after talking two other managers to resolve this problem and even after I apologize for letting my policy lapse they assured me that everything is computer-generated and there was nothing they could do about my premiums going up. I apologize 3 or 4 more times for being late on my bill and they also apologized for their customer service agent telling me a lie.

I'm with that being said my apology was not accepted and did not change but yet I had to accept their apology that will now cost me $500 more and $1,000 a year and then there was nothing they could do to alter that. It was one of the worst customer services I've ever dealt with and the fact that their apology means more than mine is BS. I have been through this road before and I have never been treated so poorly from a company like this. Needless to say I'll be shopping around and canceling my policy with this company. And I suggest that people who read this also do not feed into the lies about how you can save so much money because in the long run they get it out of you and actually they're more of the higher priced insurance companies.

Today I got 2 quotes online from Travellers and State Farm. They are both quoting me half (approximately $2,200 a year) of what I have been paying with GEICO for the last 7 years. Not only that but the coverage that GEICO is giving me is much less than the coverage offered by Travellers and State Farm. I am only getting $15,000/$30,000 in Bodily Injury Liability coverage with GEICO for my $4279 yearly premium. Travellers and State Farm would cover $250,000/$300,000. How does GEICO justify this. Is this legal? Do I have any legal recourse to get some of my money back? I am one pissed off consumer!

The pain was getting worse so I went to North Dallas Pain & Wellness the following week and they took X-ray's and started working with me to help with the pain. I get a call today from the medical claims rep (Heather **) stating since it was not that much damage done to my car they will not pay for medical for me. She also stated that my age could be the problem for my back and neck pain. I ask her if she had an MD or Ph.D. if not she could not tell me what was wrong with me. Then she stated that any medical book would tell you after the age of 30 your body has problems, I advised her again until she becomes a doctor she could not tell me what is wrong with me. She said I could use my Insurance which is GEICO also or if I had a job I could use my health insurance. She said she would put all of that in writing and send it over to me.

I ended the call because at that time I was so mad I could have hurt her if she would have been near me. On 7.12.17 night I called back to customer service explain what went on, she email me (Heather **) supervisor name and number, I left a message for (Judy **). She called this morning say my age was the problem again and that her rep was correct. I need legal help my back/neck had no pain prior to this accident on 06.18.19... Why do I have to pay...

After reading up on it I see they are targeting door to door shops in an offensive accusation that anyone who passes out cards or flyers around the repairs they are doing for marketing and advertising. They must be doing something wrong. Thats not true. How long will it take before they see that and stop inconveniencing our mutual customers and back off. Our blood sweat and tears built our loyal customer base. We work very hard to gain new customers and we always keep their repeat business in mind. This inspection process is giving customers doubts and confusion. They see that the shop down the road does not have this problem. Geico lies saying it's random. Random is not every customer everyday. I need some help here. Can geico tell glass shops how to market their products? How many inspections do we need to clear our name with them. Or is there anything else that I can do?

Fast forward to present time... My car was hit while parked and had a fair amount of damage to the front end. GEICO gave me a quote and I agreed to have the repairs done at their affiliated body shop. Upon completion of the repairs, which were $1,000+ more than the quote, I was informed they were denying the claim because their adjustor decided I must've been driving the car at the time the damage was incurred. My recourse was to spend a bunch of time and money going through an appeals process and/or to hire an attorney. GEICO is worthless and their conduct is egregious. There are plenty of other insurance companies out there and I strongly suggest that insureds seek them out and not fall for GEICO's cute commercials and introductory low rates.

Side note: I am not a habitual reviewer/complainer, this is the first time ever that I've publicly lodged a complaint against a company. My experience with them has just been unbelievably horrendous and I'm writing this in the hopes of saving someone else from making a terrible decision and giving GEICO thousands of dollars of their hard earned money only to find that GEICO's "coverage" is entirely arbitrary and there's little that can be done aside from spending more to fight a claim than the claim is worth. I would give them zero stars if I could.

After about 2.5 hours I called and spoke with another person and was told the same thing. I then told her he doesn't have a driver's license and she said it didn't matter. He has access to the vehicle and could get in an accident. And it was GEICO's responsibility to protect me. I then said, "So even if someone is not legally able to drive and they are 15 or older, they have to be on your insurance?" And she said yes. I told her that was wrong and I would contact the attorney general's office. I also told her that my car could be stolen and that would mean I would need to insure everyone in the world just in case they drove my car. I told her GEICO was committing FRAUD by using a quote system to gather information and then use it to up rates and also to increase rates and add people without the insurer's permission or authorization.

I'll try to make a long story short by eliminating the minor details, however, let's just say Geico said that I was never covered for the accident - which was obviously bad, as it was deemed my fault - and the damages on my car alone exceeded 20,000 dollars and that was *only* body damage, as they deemed it totaled before they ever even looked underneath the exterior components.

The confusion came in when, it turns out, that one of their sales representatives sent me through a random auditing process because I had never had been on a policy by myself, before. However, I *had* been on a Geico policy since I was 15 years old with my learners' permit, provisional operators' permit, as well as my operators' permit. The thing that changes was the person who owned the car - It was me, instead of my father.

But I digress some of the smaller details, we ended up actually having to hire a lawyer and have him contact Geico, essentially demanding coverage for this particular case. So, why 4 stars? Why not 1 star? Why not none? Because the entire situation was caused by a single employee, not the corporation. It was caused by a sales representative, who wrote up her own quote (even though I had gotten a quote a day before) and forgot to uncheck a box that sent me through some random auditing process which caused a massive delay in which my policy was actually active. Therefore, for the first 5 days of my policy, they thought I was not covered because she also neglected to take out payment at the time (even though I asked specifically what day it would be taken out on).

In the end, yes, it was extraordinarily time consuming, however things were made right by Geico. They not only covered the accident and didn't drop me as a customer (which we believed was a possibility after causing literally over 25k worth of damage total), but they paid my lawyer's fees, as well, because they admitted that one of their employees made a mistake.

Yes, this situation could have been handled differently, but really, in the end I can see exactly how something like this could and did happen. I docked them a star, however, because I've asked for roadside assistance twice and the first time the tow truck driver was well over an hour late, didn't bother to call, and then said he would and never did (which was a separate company entirely and they allowed me to lodge a formal complaint against them - I also just canceled the tow).

Then the second time I asked for a tow, I was in a particularly rough part of town and the operator did all she could to find someone in my area who would tow me, but none would accept Geico payment (however they would have reimbursed me whatever I spent), to which I said no, because I found an alternative. Other than those two things, it has been a simple, easy going relationship with Geico and, hopefully, after my car sustaining heavy hail damage 2 days ago, it will continue to be a nice relationship. I suppose this rating will reflect that in the future. :)

I feel GEICO like abuse to us. Because if I cut the old car seat I can't bring the kids in my car to take them to my kids lesson, and I need wait until they send money to me? And I have go to Baby R Us where 1 hour 45 minutes from my place. And if I buy online I still have wait for shipping?? It's not make sense. And also I have to pay my deductible even not my fault.? Hopefully this company better just shut down. I'm sorry to say that. And I will say to people I know for never try this company again, so they not get what I get... Shame on you GEICO.

I call back with the case #. Geico rep says she couldn't talk to me something was wrong with our account. I asked what and she said call back Monday!!! 2 toddlers, one hurt. I suffered a hit to the head... car smashed! I'm like "No I need help! I need a rental!! I'm 5 hrs from our house!!" "Sorry. Looks like his insurance has limited liability and we need to review your payments!" I logged online. Looked at my history. Nothing wrong?!? June was coming out within the day!!

Call back. A sweet girl said it was their mistake online basically. Cleared me up. Said no prob.. Fully covered.. Then offered me to set up account routing number to save money. I said sure. Just keep it coming out when my autopay was suppose to because my gosh!!! I don't want a mess being like 4 hrs late on a payment! Claims calls me the next week saying "We can't help you". It was like days of filing things, we saw nothing to show we missed payments online.. No emails. Nothing!!! On to legal help and praying Geico just provides us with what we pay for!! Heck, our payment did happen June 19th!!!

They have all our money just don't want to help us. Do NOT use Geico. I'm embarrassed I've referred so many people to this company of the years. Financially so unorganized and do NOT put their customers or the CHILDREN of the customers first. Shame on you Geico. Using all your money on Boys 2 Men Facebook videos instead of on your loyal, paying customers.

Who in their right mind would treat their customers this way and expect them to stay?! I'm now switching the home too just out of principle since what we have experienced with this company has been absolutely ridiculous and negligent. The agent is even there when I call and whoever answers the phone promises a call back right away. Never, ever will I use or recommend Geico insurance or this office and if I could give zero stars I would, just like the amount of calls and emails I got from Janet! A message to Geico, respect your customers' time! You have a job because of them!

This company is unable to keep their word and will charge an arm and a leg just to insure an international driver. It is sad to say, I would rather pay more for a policy with a company that has better customer service. After all, the money I spent trying to insure a second driver, is the money I would have saved on my yearly premium. It's no wonder there are over 140 one star reviews for this company on BBB.

Fast forward a couple of weeks and no response, I reached out to GEICO. This was the first they had ever heard of my accident. They did say their system was down and that maybe it hadn't been uploaded yet. Now, I am starting the process all over again. Set up a claim, gave my testimony, gave the witness name and number, gave the case number. Called back a few days later and they hadn't received word from the family yet. I was told I had to wait until the 21st to give the family enough time to reply.

Today, on the 21st, I called back out. Now it is going to take 2 weeks because GEICO hasn't filed to obtain the police report. It has already been 6 and a half weeks since the accident. I have photos of the teen’s license plate, an eye witness. I have waited and waited to have my car fixed and yet again, GEICO has dropped the ball. Way to waste my time. You guys are literally the worst. My sister has been in two accident since May 8th and has had her car fixed twice in less than 6 and a half weeks. TWO, which neither were her fault, either! Then again, she didn't have to go through GEICO... #nationwide #waytodroptheball

I explained I was beginning to fear the staff there didn't know what they were doing as I was not about to start from step one again. She transferred me to another lady who assured me she would call my mortgage lender directly after the call... BIG SURPRISE she never did. So a few days later my mortgage guy kindly told me you guys dropped the ball again. So this time he called this morning just to be jerked around. Told I never called until he had to work his way up to a manager named Tatiyana who listened to the recorded audio and confirmed I had called and I was finished. The staff should be embarrassed and ashamed at how much they suck! I am off today and am going to make it my goal to post this hellish experience on every forum, social media location and search engine I can get my hands on!

I'm also talking to a lawyer about this all as well! My lawyer said unless they had written permission to take my husband off my policy (which they didn't) they shouldn't of changed anything on it. Avoid this company at all costs! Terrible customer service and listening skills! I'll never go back to them. Thank you USAA for giving me a LOWER rate and great customer service versus this company. They claim care for their customers. GEICO is a joke.

I received so many letters and emails from them saying they were going to cancel my policy, yet to charge me more they send one vague email. Spoke to a supervisor who clearly had no interest in helping me or even in trying to keep me as a customer. This is by far the worst service I have ever received from a company.

Well, on June 5, 2017 I had to file an accident claim. In this case I was in a parked, non-moving vehicle and I was attempting to get out of my car when another driver, who was obviously not paying attention, pulled into the parking space and hit my door. I called the police and then my insurance company. The Geico agent that I spoke with immediately placed me at fault in the accident. Seriously??? Nobody had even reviewed the claim. I was still in the process of filing the claim and she had already made the decision. She basically told me if I had looked then he would not have hit my car. Of course I challenged her decision.

I called Geico later that day to give them more details about the accident and they advised me to file a claim with the other driver's insurance company. I did file a claim with the other insurance company on the same day. His insurance company eventually determined that it was shared liability, meaning that my insurance company is responsible for my damages and his insurance company is responsible for his damages. I still don't agree with this decision.

Afterwards I spoke with the Geico insurance agent, I mentioned arbitration and that idea was basically swept under the rug. The other driver really got off good because 1. He stated in the very beginning that he wasn't claiming any damages (he only had minor scratches to his bumper whereas I had to get my entire door replaced) and 2. He was smart enough to back his car up twice, take pictures and send them to his insurance company. I made my insurance company aware of everything and they still did nothing.

You would think that Geico would have done more to help me in this situation, but they didn't. This was a great way to make even more money off of me because I am sure that there will be a premium increase at some point. Needless to say that I would rather pay a higher premium to another insurance company than continue to be a loyal customer to Geico. Yes, I will be moving my auto and homeowners insurance policies asap.

So I call to get it all sorted out. Nope. My rates would now be $140 a month. The Justification was that I am a new customer and didn't get the loyalty rates. After a couple of weeks of calling and talking to numerous people, I have to bite the bullet and get the $140 policy. Fast-forward 7 months to present day. I called Allstate, explained my troubles and just like that, I'm now only paying $68 a month for full coverage on both my vehicles. There's more: Time to renew my Alabama tags. (I'm military and live in Virginia. 1 car registered in VA, the other in AL, an SUV) Well it seems that since I had a gap in coverage, I now have to pay a $200 dollar fine first - in person. They're willing to work with me, but I have to have Alabama insurance for the SUV. So now, after emails and numerous phone calls, I switch my SUV to an Alabama coverage - costing me $55, and losing my multi car discount on both.

Here's another kicker, all this has a trickling effect and is costing me a little more money in other areas. Not a ton, but some. If they would have just given me a notice I could have saved over $700 - that's not including the price increase from losing my multi-car discount. I got a plan to move forward and to eliminate future costs, but it's time consuming and really frustrating. Allstate, for the 2 weeks I've been with them, have went the extra mile for me, made calls, followed up, and have given advice. The auto rates are cheaper, and I even switch from Geico's 3rd party Home Insurance, Homesite, to Allstate's. I'm paying a little more in home insurance, but the coverage is a lot better! And overall, bundling with Allstate vice bundling with Geico, is saving a ton more monthly. Best of luck!

At this point, it would just be nice if someone vaguely unbiased could review the evidence, but "My" adjuster, who is supposed to representing me, can't get the other adjuster on the phone or to email her back. Gave me their supervisor's number to call, but won't do it herself. No one answers their phone, emails, etc. All I can think is it's the same company, they lose less money by denying my claim because now I have to pay the deductible. After this, I will be moving my insurance elsewhere. I went with GEICO because they were the least expensive option - I guess I'm getting what I paid for. Only get GEICO if you need insurance by law but never plan to use it.

Roughly two weeks before my next payment is due they email me and inform me my prices will be more than doubled because of violations I failed to inform them about. When I call to ask why these weren't found while I was on the phone with a representative they inform me that they have 30-60 days to look into and change the rate as they see fit. I understand that the initial quote is just that a QUOTE, but once you've received my information (Drivers Lic. #, Social #, Vin #, and everything else about me) why would you make me an offer, accept my payment, then change the amount after we've agreed upon a price.

No big deal. I'll find a company that doesn't screw people over like Nationwide who has gotten all my information and has me locked in 25$ lower than the initial price with Geico. But Geico doesn't stop there, they make sure to tack on another 200$ charge to cancel my policy because I'm not staying the full 6 months... Well I would have stayed had the price we agreed upon and I paid at first was still the true cost. Customer service was poor, customer experience was pathetic, commercials are dumb. Go to Nationwide, unlike Geico they truly are on your side.

In the mean time still getting the runaround and transferred from one person to another. Having to repeat my story over and over with yet no answers as to when my car is gonna be finished. Meanwhile the body shop calls and said the car cannot be fixed for the amount GEICO quoted them. So with that being said this is going on 37 days and my policy only covered 30 day for rental and I am now out of pocket having to pay for the rental and car still not fixed!!!

I pay GEICO 200.00 a month for full coverage on my vehicle and have for over 20 years and have to pay 600.00 to Enterprise because they can't follow up with co-workers they turn their claims over to and make sure things are on track. I've never seen such a poorly run business and will be changing insurance company's ASAP as well as handing it over to my attorney. This is why we pay insurance. And GEICO could care less about what I had to pay out of pocket because they kept giving me the runaround excuses. I will never use them again!!!

Geico has a system where once you file a claim for damages, they provide you with a list of vendors based on your zip code to choose from for your repair. Once you make your selection and if your repairs will involve a rental, they take care of securing the rental for you. In my case I opted to go with the dealership for my repairs and the car rental company has established an office within the dealership. That way I only had to show up at the dealership and the rest was a breeze. When my car was ready I returned the rental car to the dealership and drove off! I have had good experiences with Geico, however I've had to call and question/challenge the rates over the past 3 years. After my first year with them insuring my new car, the rates went up versus my expectation of them going down.

The adjuster they assigned to me was CJ **. He talked to me twice and never heard from him again. The guy that inspected the car, Chu **, talked to me twice, but didn't call back again. I called them back repeatedly and always left a message but they never call back. I called the 800 number and the supervisor told the check was in the mail. How could the check be in the mail because we haven't discuss the damage yet? I didn't receive a check as promise to me 2 months ago. All I want was to get my money so I can get a car but no one was calling me back. If someone from GEICO claims department is reading this - Someone is not doing their job. My 2004 Toyota Prius is less than $5000 in value so why is this taking so long to close this claim? Why is there not someone looking at claims and making follow ups?

But I have had few problems concerning my relationship with Geico, which I have had for over twenty years. They raised my premium after I retired although I now only drive my vehicle for short distances twice a week. They also continue to ask me the same questions annually on a form on which they continue to print the same mileage as when I was working full time. They have so far neglected to change that item despite my many responses to the contrary and my premiums continue to be in excess of my pre-retirement costs.

I was involved in accident, no fault of my own, and GEICO assisted from the very minute I called to advise them. GEICO immediately directed me to a garage and my car was repaired within a reasonable period of time. In the meanwhile, I was given a loan car which was vandalized within a couple of days of receipt and GEICO immediately sent someone to repair the glass. In another incident, my car was also vandalized with a key scratch. Again, GEICO stepped right up and had my car repaired. With all of these unfortunate incidents, GEICO did not raise my premium. I have received lower insurance premium offers but GEICO's exceptional customer service and overall response to claims make me a loyal GEICO customer as I believe they've demonstrated their loyalty to me.