GEICO Reviews

Don't recommend to nobody!!! One year ago I switched from Geico to Progressive, because Geico was raising my premium every 6 months for about $150 each time with no reason. I always had clean driving record. Last week Geico emailed me that they want me back and that they will give me good price. So couple of days ago I filled quote with Geico and they gave me nice price, so I switched from Progressive to Geico. I paid that day my 6 month Premium. Today (2 days later) Geico emailed me that they changed my Premium and they raised price for about $200, and I have to pay it in 2 weeks. Geico just give you cheap price while you fill a quote. Few days later after you buy insurance will raise a price, and will send you bill home. That how they bring new customers.

My car was stolen. The police found the car and had it towed. I needed to get a new key programmed. I was given a name Michael ** and told he would contact me tomorrow. Well Monday came I resolved the issues with my open wallet. Waited for Michael ** my adjuster to contact me but of course he never did. EVERY TIME I TRIED TO REACH Geico the system kept automatically re-routing me to his vmail. I was trying to get some assistance, talk to someone find a update on my claim nothing.

I had a policy for years with another insurer. I got my quote through these fools, and switched. Well after a month and half they cancelled my insurance because my daughter is on my registration. We are both on my cars. She helped me. My husband has another on his. They said we would have to insure them! They arent even drivers. Furthermore, when asked if we are reg owners I said yes, and that we had designers. They said it wouldnt matter. Liars! Now I have a week to find new insurance. Hopefully, my old insurer will take me back!

I opened 4 new polices because I saved money.... Then I was hit with 4 dollars c 4 policies x 12 months 192 dollars in fees... Mostly wiped out any savings.... Wish they told me this before signing me up and me cancelling old policies... Now I have to undo and waste a day off...Never trusting them again. No wonder their prices were lower....

I had a claim last year for my 2005 Explorer for the back window that blew out. I had full glass and because the hatch had to be replaced they said that they wouldn't cover it under my policy. So I had it fixed out of my pocket $850 and just let it go. So this year 2018 I have an RV I had full coverage and we had a wind ice storm in the spring did some damage to my roof. I fixed it but the water that leaked into the RV did some real damage caused black mold. So I filed a claim they sent an adjuster out he took pictures of everything including the keys. Well they got back to me and said it was totaled. $12,500.00 in damages. Well I was only claiming the front bunk over the cad area and the adjuster turned in every little thing he found.

Lie to me, no problem - attorney hired now. Forget honesty and trying to settle a claim fairly and reasonably. When dealing with a Geico adjusters your doctor's reports ignored. One example, after three weeks of trying to settle fairly I had enough of dealing with Timothy ** and Michael his supervisor. Timothy agrees after reviewing a work loss claim and tells me he will pay it -- he is just missing one of two tax documents and I have to provide a doctor's note for the time off work.

Updated on 01/04/2019: I was loyal with Geico for 3 plus years. Never had a problem until I filed claim from a hit and run. I had 4 adjusters meet with to take photos even an interview and also had a police filed and after 3 months given the run around they denied my claim and cut me off without warning. I was driving around for a few days without any insurance. Mind you I never received a letter or a phone call. They are horrible unless they are collecting money. I would never recommend Geico to anyone for nothing unless they want to just give money away.

Geico is the worst provider I've ever had. I've had many policies over the years and been happy with every other company. They canceled my service without contacting me because my card on file expired without me realizing and I was on autopay. Card is still valid of course. Didn't receive a phone call or email... nothing. Got a letter 2 months later wanting extra fees for lapse in payment. It was commercial so I had customers in my vehicle during that whole time of being uninsured. Put me at a massive risk. I objected to paying their fees and they sent it to collections again without threatening or informing me. I would never in a million years consider using this company for insurance again. I've never had worse customer experience in my life in any industry.

This company is only fine until you get into an accident. I was dealing with Shawn ** in Las Vegas, NV. Minor accident that I could fix on my own. First the adjuster didn't cover all the damages and when I called to ask about it the guy was rude and the headaches started. Anyways I got the car fixed and paid out of pocket. It's been close to two months and I just got partially reimbursed after reporting them. Stay away.

DM of 5 Cities, CA. Geico was great until an accident occurred. In January of 2018, my parked car was hit by a drunk driver. I immediately filed a claim through the internet. I had a $500 deductible which they said they would collect from the drunk driver. I submitted all pictures and paperwork, then I heard nothing (crickets)! An adjuster called within two days and said claim was in process but he was two hours away. He called a few times to confirm I would be paid the KB quote and they would collect deductible, then issue me a check for the deductible.

My car was in an accident with a person who had GEICO insurance. His car was a company car so the claim went to GEICO Collision Department. The accident happened on SEPTEMBER 10. The adjustor came, filed his information, and GEICO was to send a check to me to have the car repaired. They told me it would take 7-10 days to receive the check. I waited 12 days and NO CHECK. After my outrage, they stopped payment on that check and re-issued a check which then took 10 days! So now it is 22 days later. I take the car to the Collision place to be repaired and they found additional damage. The adjustor went there and issued another claim and the collision company repaired the car BUT GEICO is doing the same thing. They said they issued the additional money to the Collision company and it would take 7-10 days.

My wife called in for service because her car wasn't starting. It took the tow truck over 2 hours to get to her. Thank God it was during the day and she was at a very populated gas station. It bothers me so much that it takes this long to get service when something actually happens. This is not the first time. This is the third time it's happened and we've only broken down three times. So all three times we've broken down or had car issues, it has taken absolutely forever to get help.

I changed my car insurance to Geico a month ago due to the rate savings. Within 3 days of paying my premium in full I was informed I owed an additional 110 (for a 6 month policy) due to an added driver's record. I did NOT add a driver after securing my rate and my other household member listed on my policy has his own insurance with Geico and he has a safe driver CREDIT. I was told it was a mistake and they would fix it. No word... so I called again and after a few days and a lengthy explanation received an e-mail that I only owed them an additional $68 (???). Called again and was told it would be taken care of. Well it wasn’t. Today I called again as it’s been a couple weeks with no word from them besides the additional bill.

I've been with this company for over five years. Always paid my premium on time and they've made a lot of money off of me. I recently had an accident which I felt was not my fault or at least the other person involved was also responsible. The adjuster sent a letter through the email which had incorrect information which she didn't correct and she said she called, but left no message didn't speak to me directly. I had to call her, bad customer service. They're my insurance company and she made the decision it was my fault. She didn't even debate with the other insurance company she just made the decision.

I was a very long time customer of Geico when My vehicle was sideswiped by a taxi. I was sitting at a red light in NYC when the speeding taxi barreled illegally along the far right lane which is a bus only lane and then cut across 3 lanes of traffic cutting too close and then bashing his entire driver's side along my front passenger fender. It was as though the taxi driver was trying to quickly get across to the left to get to a cross street on the left but not caring that it was a red light. Because I was in an SUV and not moving at the time due to a red light, the taxi however was wrecked. What a mess. The driver was a very rude and violent screaming foreign man poked his keys at me while he was a screaming. He was either mental or pumped up on some type of drugs. I filed a claim with Geico and from the beginning they promised that I was not at fault. Especially since I was sitting still at a red light minding my own business.

Less than a year ago I switched to Geico and was very happy with my new service. I just received my next 6 month bill with a $75 increase. The representative Jessica explained that the increase was to cover the influx of claims and not because of anything I've done wrong. When I told her that wasn't acceptable she hung up on me and disconnected our call. Sadly I was about to bundle my homeowner's insurance with Auto coverage but now I guess I'll be shopping for a new insurance company instead.

I spoke with an individual who was respectable, however he was speaking to me as if I dropped out of school in third grade and maintain the IQ of a rock... I then requested to speak with his supervisor. She spoke as if she got her college degree from a book titled "A College Degreed in 30 Days..." More or less, an overpowering impression was brought forth. She interpreted the circumstances as if I left my 175 IQ in my other pants! ** Their costs and ways of operations are a joke on the customer. I removed my family, which consists of the Mrs. and daughter from GEICO and found an independent provider whereas saving over $400. I am more than happy with the one on one business relationship with my personal agent.

I have been a loyal and longtime customer of GEICO. I have never paid late or missed any payments. They are a great company when processing claims and paying cannot say different in that. My policy has more than doubled. Almost tripled. I understand I was involved in an accident but the policy qualified for accident forgiveness as stated not only in my Geico login but by a Geico representative. Unfortunately, things happen in life and no one wants to have an accident but they do occur. If you pay an insurance policy for years you expect that when you need it most your insurance company will not take advantage to raise rates beyond your financial means.

My experience with the Tucson Claims Department (Cynthia) has been very poor and has been and still is in progress for over 11 months. The representative's performance has been less than professional, and began acting as though we had a phone issue and she couldn't hear me after talking over me. I have been asked to do the legwork on their behalf, which I also find to be unacceptable. Very poor customer service, bad attitudes and game playing over the telephone regarding a serious matter.

I was hit by a traffic law-violating last summer. He was speeding in the suicide to beat stopped traffic as I was pulling out to take a left so I had to cross the suicide lane. GEICO (my insurance) completely blamed me even though I had several eyewitnesses backing up my story. I would recommend GEICO if you want to get scammed and lied to and betrayed and stabbed in the back. Otherwise, tell that gecko to crawl back to the arid desert and shrivel up. Any other insurance company is 1000000 times better than GEICO.

I have had a perfect driving record for 10 years with no accidents and parking tickets. I recently relocated and decided to switch my car insurance to GEICO. However shortly after switching my policy, I was hit by a driver running a red light. A police report was filed and witnesses gave their statements and GEICO said I was not at fault. My coinsureds' car was hit by a driver while parked outside of our house. Luckily the driver left a note and cooperated in reporting it to the insurance, we were again deemed not at fault. However shortly after we received a letter stating GEICO was terminating our insurance. Despite the fact that I have a perfect driving record and none of the accidents were our fault--and all payment for repairs went through the other two drivers insurance policies, we have now lost our car insurance.

My daughter's car was vandalized on a Friday night, stolen tires and rims. Called Geico as soon as police report was filed (Saturday Morning) and asked for a claim adjuster to come out and check the car so we can take it to the repair shop. It is Monday morning and no one from Geico ever called back and we are still waiting to hear back from the adjuster while the car is still sitting in front of the neighborhood without wheels and damaged. This is the worst insurance company in the country. Warren Buffet and the owners should close this company down.

I was fourteen years with this company, paying these idiots monthly premiums. When it comes time for a parking lot claim, my statement that "I had stopped, looking forward and my hand is on the gear ready to change and move forward" is being interpreted by the claims agent as that I am still moving backward. I tried to call the claim agent, leaving him two messages. He did not respond. I called a third time and asked anyone in their department to call me back and another agent called me and I explained my situation again, apparently this guy has been coached by the first agent and he is stating the same that my statement has changed and they cannot act.

I just cancelled all of my policies with Geico after 17 years in MD alone. I filed a claim based on bad information from a Geico agent which was not corrected in a timely fashion. As a result, my Auto premiums increased by $400 per year! My complaints were effectively ignored as Geico showed no willingness to negotiate an equitable settlement. I now understand why they do not even appear in Consumer Reports ratings. I have moved my business to a company highly rated for customer service.

I would give a negative 100 stars if it was an option! My husband's truck bed was severely damaged in a parking lot accident. We live in rural Oregon so their preferred Adjuster/Inspector was a 45 minute drive away. My husband took time off work to drive there only to arrive at his SCHEDULED appointment and be told that the Adjuster does not work there anymore. The body shop told him he was the 7th person that had come in that week! So we got on the phone with Geico and they got in touch with another Adjuster about 15 minutes away. He drove over and had the truck looked at and the man was "unable" to issue a repair check due to the claim being assigned to the other company that no longer worked in auto claims. He assured us a check would be mailed. He said once we get the check to cash it and have the truck fixed.

Recently, my car wouldn't start while parked in my workplace garage in downtown San Antonio at about 5 PM. Geico's roadside department informed me that it would be three hours before a tow truck arrived and asked me if I felt safe waiting. When I told them that I didn't, the agent I was speaking with checked with the towing company before instructing me to leave the key in the gas cap. I did so. The tow truck arrived over six hours later at 11 PM, at which point I was called with the news that my key had been stolen. Despite having followed Geico's instructions, they refuse to waive the deductible for replacing the key or having the car rekeyed. The last couple agents I spoke with before giving up were frankly indifferent to the situation and blamed me for making the (uninformed) choice of leaving the key as their agent instructed me to. I will be finding another insurance company as soon as possible.

I have had GEICO for about 35 years now. I have always had excellent service, and the rates are very reasonable. My three adult children have kept on with GEICO as well. Between all of us we have had a few claims, mostly related to hurricanes, and never had a problem. I highly recommend them.

GEICO has been a good insurance company for me. The customer service department is great and very helpful. They let me know what I need to do to lower my insurance like how and where I can take the defensive driving course. And once I needed to make a slightly late payment. They were helpful with that. I've had to use the insurance once and they came through quickly. Overall GEICO has taken good care of me.

GEICO was a bad company. I switched from another company, because I had just moved to a new area. Customer service was very rude and not helpful at all to my issues. I was very disappointed with the company and soon wanted to delete my account.

The company has a solid reputation and does not pull any "funny business." Their website is easy to use and it's not a problem to log in and either pay my bill, ask for ID cards, or (heaven forbid) file a claim. This has been a great company to be involved with and would recommend their services to anyone.

Great advertising, but awful claims payments. No wonder the lizard says you can take 15 minutes and save 15%. Of course you can when the company doesn't pay out. I got into a fender bender, about $1200 estimate - they offered $275. So I am looking around for a new car insurance company. It's what you do.

I always have an easy time with Geico. When I call for anything they are very helpful and friendly. That is why I have had them for over 12 years. There is no run-around. I plan to keep them for the long haul. Prices are great too!

I've been using Geico for many years and their coverage is top notch. They are definitely not the cheapest when it comes to price, however. I have had three wrecks in my life, none of which were my fault, and Geico was the best one I've had. I guess you do get what you pay for in this world.

I've had nothing but positive experiences with this company. I've filed multiple claims with them and I've always been satisfied with the outcome. I would definitely recommend them to my friends and family.

They are pretty receptive for small claims, like a glass windshield claim. However they were not receptive when a drunk driver hit me. And it took a year to settle with the insurance company through the court.

I have not had any problems at all with this insurance company. It was very easy to get started with them, and now I have my premiums taken out automatically. I can go online and look up my account and print out any paperwork that I might need.

From the time that I have had my insurance with Geico I have not needed to file any claims. So as far as I know, they have been great to me when I have to deal with them. I don't have to deal with them on major issues so it's pretty easy to work with them. I have heard that they do a great job when they do need to deal with bigger issues than mine.

Pay for coverage that you don't get. Was left on side of the road at 2 am even though we pay for 24 hour emergency roadside service. Would not reimburse the towing costs even though they were responsible for the tow. Had hail damage. Would not evaluate vehicle in proper environment and gave a super low amount for repair.

I like Geico. The only issue I have is they don't offer deals for long-term customers. I have been with Geico for 4 years, no accidents, clean driving record, but premium amounts change every six months. They increase the price and every time I call to find out why the response I receive is "The cost goes up due to new drivers on the road, it helps cover liability of new drivers, and the roads". I understand as they are a company and their reasons but for a consumer who has been driving for 23 years with a clean record has to endure more costs because of others. They should offer discounts to existing customers based on the reasons listed other than adding home insurance.

I have been a Geico customer for over fifteen years or so and counting. I have looked at the prices and plans and most of the other auto insurance companies that are out there, and I have found that they have the lowest prices out of all of them. They were even lower than the price of my credit union. When I have needed to change anything about my policy or have any questions about my policy or bill, their customer service has been very prompt and nice. I am never stuck waiting on hold and I have never had to decipher what someone from a third world country is saying.

I have not been with Geico but a year. I recently switched to them from State Farm because they were going up every time I renewed my policy. I am much more happier with Geico as they have great rates and always help me with anything I need.

When I had an accident, I could not find my insurance card. I contacted Geico to request for one since the person who hit me accused me of being uninsured. The customer service representative immediately emailed me a copy of the card which I was able to show not only to the other person but to the police office who requested for it.

I have had a great experience with GEICO. Claims have been handled promptly and professionally, and the roadside assistance has been a lifesaver many times. The rates are excellent, and they are open 24 hours a day. Wonderful company!

I've seen enough cheesy GEICO commercials to make me doubt the quality of this company, but a friend was happy with the company and their price is right, so took a chance with them. And I'm actually happy I did. Friendly customer service at an affordable price. Luckily I haven't had to file a claim with them yet, but based on the service I've been getting so far, I'm very hopeful things will work out favorable should the situation arise.

Geico is a great insurance company. They have the best rates, best coverage, and best customer service out there. They truly care about their customers and want to do what is best for them. When I added extra coverage, they helped me find the best deal.

I feel like they care for me and like it's more than just an insurance company. I feel like they help me with the little things in life outside of just being a car insurance company. They make me feel really glad and safe to have them.

We recently had to file a claim with Geico because we backed over a large boulder and did quite a bit of damage to our vehicle. Working with Geico was absolutely painless. We were able to meet with an adjuster immediately to assess the damage, and we were allowed to pick our own shop to fix the damage. We went with our dealership and Geico just cut them a check to cover the repairs, minus the deductible. There was no waiting, and the customer service was reliable and friendly. Very pleased with our experiences with them thus far.

GEICO has been decent. The coverage is pretty good for the price you pay and many other insurers cost a lot more for a lot less coverage. The customer service is simply average. Once, I made a claim and was on hold for about 45 minutes, which is pretty ridiculous. But, hey, it's not bad overall and most others are worse, so I'll take it.

This insurance has been second to none, in my opinion! The quality of customer service is impeccable, and they have helped me throughout my accident. I truly realized that I do not need to speak to somebody in person to get a good car insurance service.

Geico is really helpful and quick with responding to car problems that we have, whether on the road or something that is going on with our car. We don't have to use them often, but the times that we have it has really been a great experience with quick response time and assistance overall.

I cannot give a real rating for their claims processing because I have never had an accident. I have been happy with everything I've needed from them, however. The price is fair, and I've seen my rates decrease over time since I have never had an accident.

I have been with Geico insurance for over 5 years. They have always had the greatest customer service and their policies are able to match any of my needs at any given time. They really care about making things easy and painless for me. I have had to make a couple claims in the past, and each time they made me feel like a valued customer and tended to my every need and concern. They were able to answer my questions in a way that I could easily understand, and I always was at a point of mutual respect with them.

The biggest difference is the price. I was with another company before Geico and the savings were enormous. I couldn't believe it. I saved hundreds for better coverage if you can believe that. I know that my premiums would probably skyrocket if I got into the most minor of accidents, but as long as I don't report them, who's gonna know?

I've never had to file a claim but I imagine it would be a normal enough experience. The value is good but the tradeoff is a bit of coverage. Geico is well enough if you are on a budget. They are the better of the budget insurance companies.

Where to begin with this scam artist of a company. Customer for 6 years. Rates go up after 2 comprehensive claims filed but never followed through on. Get hit by someone and rates go up again. Car damaged from a highway buckling. Transmission damage, Engine mounts broke. Tire shot. File. Geico pays for a new tire and the wrong one to boot. Still sitting at the shop after 5 months. And of course, they raise my rates. Won't respond from the claims department. Ask for letters, emails, nothing received. Had me at over $400 a month for 2 cars. Went elsewhere.

I have been a Geico customer for over 10 years now. Whenever I have needed any assistance from them they have been there. Any questions that I have my agent has answered to a tee. I had an accident a few years back, and the whole process of getting my claim resolved was a breeze.

I have been with GEICO for 5 years. They are a little more costly than some other insurance providers, but I firmly believe that this is a case of you get what you pay for. The coverage is amazing and the customer service is even better. Would highly recommend for anyone looking for insurance you can count on!

I have had Geico for serveral years now (3). They have some of the best rates in the business and whenever I have had to talk to customer service they have been extremely friendly. I also like that if I need to adjust date I pay my bill by a few days you can do that. Great company.

I used these guys before I switched to another insurance, and I was mostly caught on watching all the commercials at an early age. My actual experience with them was less than great, though. Prices were kind of **, and my claims process for a fender bender went sideways. I'm probably being a little harsh on them considering the stress I was under back then, but I switched and never looked back.

I feel that GEICO really suits my needs of an insurance company. This is because the customer care is very friendly and one gets all the answers they need regarding the premiums. I also feel that the premiums are rather well placed and that they suit the needs of all their customers.

When I made the switch to GEICO I wound up saving hundreds of dollars a year on my insurance from my previous insurer. It is different not having a personal dedicated insurance agent that will handle problems but I still have had very good customer service when I have needed to use it. GEICO also has been very helpful when there have been accidents with other drivers on my account. They have always paid out for the repairs that needed to be done and it has always been a painless process. Their size really helps them when it comes to getting things done, you never have to call and check up on them because once they start a claim the system makes sure it is completed. Overall the savings and paying out are fantastic reasons to switch to GEICO if you are currently with a different insurance company.

Over the years, the cost of insurance has gone up (which I don't like), but compared to other companies, Geico is still the lowest. Every year, I gather new quotes and GEICO is always the cheapest. I've had to replace my windshield twice due to rocks hitting it on the highway and each time, the process was smooth as all I had to was book it online.

Geico is cheap and pretty good although they seem to have issues communicating with the DMV in my state which can cause issues. It is hard to figure out which side is the issue but it does appear to be Geico who has caused it. Although they did make sure to get back to us quickly and make sure we were aware of what was happening.

Geico, insured me and a month later my son who was not on my policy or driving my vehicle was in a motorcycle accident. 3 weeks later they dropped me because he had an accident. This is something that has me in awww but I am sure I will never try and get another policy through them. I will definitely not recommend them. I started looking for a new policy and everyone did not want to insure me because of my son. I finally found Liberty Mutual and they were kind and curt. Plus they gave me a great price.

My insurance is very good and they are very easy to deal with. Their customer service is decent. Whenever I had a problem, I would call up my insurance company. When I talk to a representative, they are usually helpful. Also, when I make the phone call, I am never put on hold for a very long duration. When I talk to someone, my questions are answered. Also, my coverage is also good. It makes me feel relaxed because I know I have coverage in case anything bad happens. It is reassuring.

Geico is a good company but the particular policy I got was not very good. This is because of a poor credit score I believe as well as the location where I moved which was Detroit. Customer service and their online services are excellent, the problem is with the actual plans.

Overall I am happy. Sometimes it takes a little longer than expected for a claim, but customer service is what makes it shine. I have always had my requests responded to and never an issues. They were prompt, friendly and overall good. The coverage itself is good too and cost is comparable to others, if not a little cheaper.

Geico is quite frankly number one. Just last year while driving home from a final exam. I was in an accident due to feeling exhausted from little sleep. All I had to do was exchange insurance information and call Geico. Within 20 minutes, they had someone out to collect my car while I was taken to the hospital. By the time I got out of the hospital which was 4 days later, my car was repaired. My premiums didn't increase at all because I was founded to be not at fault. I am so grateful for their investigation practices to absolve me of any fault.

Geico is an amazing car insurance company. They work with you and will provide the best service to you. I was in a car accident where someone hit me from back and totaled my SUV. Geico gave me the best deal there was and cut me a check within a month. They even helped me with renting another car because I was hit from back, it was considered a no fault on my part so my insurance rate did not go up and when I got another car. I decided to have my fiance included in my policy and they didn't give me a hard time at all. They not only added him to the insurance policy but they also added his name on the actual insurance card. They are a wonderful company to have and they work with you to make sure all your needs are taken care of. I would highly recommend them to anybody looking for car insurance.

I was driving to work on a very snowy day. I was merging into the highway and a tractor-trailer truck did not slow down and hit the drivers side of my car. Luckily I was not injured. I contacted my insurance company (Geico) and they handled everything for me from beginning to end. I only had to tell them what happened and they took care of my claim for me.

My insurance goes up 30 dollars every 6 months. I was recently in an accident and Geico wasn't horrible, however, I have not received any payment for loss of wages and my insurance has went up 60 dollars a month!

For several years, my partner and I had GEICO car and renters insurance but later switched over to a superior insurer, Liberty Mutual. GEICO certainly pays a great deal of attention to advertising and marketing, which is sometimes quite clever and memorable. Unfortunately, their service and value is mediocre to average at best.

I really love Geico. I have had them several years. My husband had a couple accidents but they have never raised our rates. Their rates are very fair. We have 2 cars covered. When we totaled our one car, they let us keep the car but also gave us the book value for it to fix if wanted to.

Was hit and totaled in an accident with a brand new car that was only 4 months old. Received when car was purchased an incentive discount (standard with all Hyundai cars). Geico subtracted the incentive from payment to finance company and because of this my gap insurance would not pay balance.

I've been with GEICO for a very long time and I have nothing but positive things to say about them. The services I've received have always been top-notch and professional. The customer service reps are friendly and helpful. And lastly, the one time I had to process a claim with them went very smoothly with no hassles. Overall, I would recommend GEICO to anyone looking for an excellent insurance company.

After 20 years of being a GEICO customer and never having had an accident, I had two within 3 months' time. My car was totaled, and the new-to-me car that replaced it hit a co-worker's rear bumper. GEICO settled her claim quickly, & I received a check for my totaled car quickly... In fact, the GEICO adjuster came to my home to give it to me. The best part? GEICO is still insuring me.

For many years, I had GEICO car insurance. Because of a security measure at my bank to prevent identity theft, my account numbers were changed and I forgot to change my direct deposit information with GEICO. That month, GEICO couldn't withdraw the money from my account and promptly terminated my insurance. I didn't know it was terminated at the time. A few days after it was terminated, I got into an accident and my car was totaled. I contacted GEICO and found out about the problem. I then tried to reinstate the insurance since I was with them for so many years, but GEICO was happy to deny coverage for that claim. I feel like any service that cared about their customers would have seen how long I was a customer and realized how the unfortunate payment situation happened and covered my accident. GEICO seems to do everything it can to get out of paying out after you've spent so many years paying in.

I took on Geico about fifteen years ago when State Farm rates were too high. The rates have always been fair and I have never seen car insurance as a great expense when using them. When I have done a call or online chat, my questions and issues are resolved quickly and accurately. I have heard from others horror stories about their coverage after an accident, but I have been lucky enough to have not been in an accident under them, and used a car rental policy once. Any experience that I have had with them is good and I will continue to use them in the future.

Geico has been my Insurance Provider since 2006 and have always been great in the way they handled any mishaps that I had. They always provided great customer service in getting any claim I needed processed. I will continue to have them into the future and expect them to handle my insurance always.

My car caught on fire in the garage because of a shoddy oil change and the rep was very clear in how they broke down the numbers for me and though the coverage was oop cost was way more than I expected, I was thankful for the help during such a vulnerable time.

The folks at GEICO have been good to me. Several years ago they were the only auto insurer to offer coverage after I lost insurance while out of the country. Now, as I move to a new home in another state, they have been very efficient about setting coverage in both states. The only time I had to deal with them for a claim they were quite helpful in coordinating efforts with the other companies involved. Talented phone agents and good coverage at a decent price makes me happy.

I have never had an accident where a claim has been filed on my insurance. There was a time when I had a wreck and I talked to the agents, but nothing came of it because there were no damages. They were nice and courteous. Also, the accident forgiveness was given to me free of charge, because of my driving history. I was very pleased about that. The fact that they were giving that to me made me feel proud and safe. It made me feel like they cared about me as a person and were concerned about my safety. Overall Geico is a pretty good insurance company for drivers.

I like Geico because they are the cheapest insurance I have been able to find for my car. They also have an app which shows your insurance card so as long as you have your phone with you, your insurance card is there also. They also have auto-payments so I don't need to worry about accidentally missing a payment.

So I was with Progressive for 15 years. I decided to shop around and Yes Geico gave me a lower rate. I switched over to Geico. My daughters car gets hit by another Geico customer. The other driver get the ticket. I then receive a cancellation from Geico. I called and was told we were high risk. I asked how can this be if my daughter was not at fault. They were not very helpful. I asked if the other drivers policy was also cancelled and they would not answer my question. This is very unfair business and the customer service was not very helpful. I am so disappointed with this company. I am now back with Progressive. Yes you pay a little more but the customer service is Amazing! Careful with this company!!!

Geico's insured ran a red light on the highway and tipped over my 7 ton RV conversion with a minivan, doing 16 thousand (plus) dollars worth of damage, according to the body shop it was taken to post-collision. After giving me the runaround for six months, passing my claim between no less than five claims officers - none of whom apparently bothered to make themselves familiar with the incident - their phony "inspector" claims their insured did only "58.00" in damage. Due to the times I park my vehicle, this inspector COULD ONLY HAVE PERFORMED HIS "INSPECTION" IN THE DARK! His "report" makes zero reference to the MASSIVE damage to the shell of my vehicle - damage which is ITEMIZED in the body shop's estimate.

Geico has been great car insurance. It was one of the easiest to get a quote from and the easiest to tailor the coverage to what I was looking for. In terms of the coverage, it's been solid. I've had two instances where I had to report a problem (accidents that weren't my fault) to them. While I can't say it's the fastest process in the world, they are thorough and it works out in the end. For instance, the accidents weren't my fault, so it took some time, but even after making sure everything was fixed and paid for, the deductible I paid was eventually refunded. That didn't happen with previous coverage I had. So all in all, I'd highly recommend Geico, it doesn't have a personal touch, but that's about all it's lacking.

On a whole I think my insurance is okay. When I got it I thought I would be saving a whole bunch of money. That really is not the case. There is cheaper insurance out there but the customer service is awesome.

I have never had any problems with Geico. It was easy to sign up with them and did everything through their website. It's easy to add drivers or makes changes without having to talk to anyone. It was the cheapest insurance that I could find.

They have really good and fast customer service. They are also helpful and have always had great prices for me. All claims have been processed without issue.

I had never used Geico before but in the four years I have used them they have been a very good service. Their customer service is top notch in that they get back to you right away. Their website is easy to use and has a number of convenient options, such as you can print your insurance cards off the site and/or have them mailed. It's easy to manage your account through the website without ever even speaking to a representative. The one month I was behind due to payments I expected not coming through, it was easy to go to the website and postpone my automatic monthly payment for a few days. You can do this once per policy term. I found this very helpful and was surprised and relieved at how easy it was to do. My rates are good, although my policy fees do go up a bit each year. But, this is probably to be expected, though it is a bit annoying. Overall I think they are great.

It's a great company. I think the value is really good and they've been helpful in answering any questions I've had. They are the best insurance company that I've come across so far. That is why I like them so much.

The great thing about Geico is that every time I renew my insurance policy, I can talk on the phone with a really knowledgeable person about ways to cut my insurance bill when that is possible. The agent will spend a long time going over each and every coverage I have to see if I still need it. I have been able to lower my costs several times with these conversations. Another great thing is that I was late paying my insurance bill one time and I called Geico. The agent was so nice and allowed me to renew my policy on the phone with no problems and no penalties. The communication with Geico has been great for over 20 years.

I am an unsatisfied customer of Geico. The claims process I am involved in has been so frustrating. My adjuster is impossible to get a hold of and Geico is determined to total a perfectly driveable car just to save $300.

Geico has been a good company overall but when we used their roadside service after hitting an animal, it took hours to convince them to send a tow truck even though we paid for the service. It was the middle of the night and the middle of nowhere.

I started with a rate quote from Geico in June of 2018. I had to get a new policy due to my policy expiring and the quote process was great and simple. I got my policy with a discount for recurring payments, I didn't have to talk to a person either.

Not that long ago, my family and I were in an accident in a Dairy Queen parking lot. Someone who wasn't paying attention backed up into us while we were leaving the parking lot. He hit our bumper and caused enough damage to need repairs. But we were still able to drive back home. When we contacted GEICO, we gave them the details and everything that happened. They processed our claim right away. It was within a few days. Our car was fixed within the week. So we didn't even have to get a rental car. Which was great. So the whole process was easy and simple. It almost made everything back to the way it was before the accident. Except the memory and how everyone felt after it happened. But they did a great job and made the whole process as painless as possible. So I'm glad we decided to have GEICO as our car insurance carrier, because they were there when my family and I needed them.

While overall I wish my costs were lower, I enjoy GEICO's customer service. My insurance has crept up a bit for the last few six month periods, but when I called in as to why they were able to tell me why that was, apparently there was a minor accident on my record from years ago that will drop off soon, and then my costs will go down. I greatly appreciated this interaction with their service.

The price is reasonable, at least within the constraints of my high priced state (New Jersey). We've only had to file a couple of minor claims, but both were paid promptly. Customer service was competent and friendly, with a minimal amount of red tape.

I have Geico for about 2 years. I only have liability but it works for me since I have a used Honda. The premium is about $200 for 6 months and it's about as cheap as it get. But it still provide all the features that you would expect from the more expensive competitors. Things like companion app for mobile phone, online claim filing, online chat for customer service. So far I hadn't have a need to contact them but I know the option is there and I just where to go and who to talk to to get the information and service I need. Their website is well design, load fast, and easy to navigate. Add new service or making change to your account is a breeze. Overall I would recommend Geico to anyone who's looking for auto insurance.

I have used this company for years with no problems. They make everything about buying insurance easy. They have online service that includes apps. I trust them and will always stick with this company. I would recommend this insurance company to anyone.

I've been in a few wrecks and they've always taken my side. I've got no issues with Geico and think they are a decent insurance company. I've been with them for 7 years now and the prices have been pretty reasonable as well.

Well I have used Geico for a long time and so has my parents. In my opinion they are good. They don't have the best service I would want but it's enough and they're always there when something happens. I am pleased with them to not be looking for alternatives.

I have never had to use them personally for a claim yet, however everyone else has told me they are easy to deal with. They will be able to handle your claims in no time. They are also very helpful during the process.

I really used to like my insurance company. I had all these discounts from being a good driver for 5 years. We had no accidents or anything. Then I got one ticket and it was a one-point penalty for rolling a stop sign and my policy just about doubled!

Geico was the first company I did business with. They understood my needs and kept the conversation at a level where I was comfortable understanding what was being told to me. I never felt like they were trying to milk the situation and get more from me that was needed.

I have been insured with Geico for many years now as well as my husband and son. We get full coverage and are satisfied with the amount we pay. We pay monthly for 4 months, have no payments for the next 2 months, then resume payments the next 4 months, etc. When I had a fender bender, Geico handled the claim efficiently, and I was satisfied with the outcome.

Geico have been an outstanding insurance company. The prices have always been perfect for what I am looking for. Also, the customer service has been absolutely great. Any time I had a problem, I would call them and instantly be helped out.

Geico was great. They are very well informed and made me feel as though I was on the right track. They were on time and very prompt. Very nice. I will use their service whenever I need them. I am very satisfied.

I feel that the company has really put a great effort in to making your insurance more affordable and it allows you to get discounts being in or a part of a family that is involved with a government agency. They provide coverage for pretty much any type of situation or coverage limit you would like.

The customer service we receive is exceptional. The hold times have never been any longer than about five minutes. They have always resolved on the first call. I have never had to call them back more than once for the same issue. The claims turn around time is great also. I have only had one incident but they handled it with ease and in a timely manner.

Geico is just an average insurance company to me. They are not the best but they sure are not the worst. They are pretty easy to get insurance with but they do not always offer the best coverage. Their customer service could use some work because the agents aren't always as knowledgeable as they should be. Sometimes you get a little push back when you file a claim.

We tried Geico and were insured with them for 3 years. Each and every 6 months they raised our rates about $50. Each time we called we were told that unfortunately we must assume the risk for all other drivers accidents and bad driving habits. I have never had ONE accident in my life or ONE ticket and am 66 years old. My husband has the same good driver record. This last time we got our renewal they raised the premium to be $86 more each month and again we got the same song and dance. We also learned through some research that Geico had put us in a "high risk grouping" which allowed them to charge more. When confronted about this they had no explanation other than---you guessed it--they told us we needed to assume the risk for all other bad drivers on the road and their accidents.

Geico is a great insurance company to use as long as you have a good driving history and have not been involved in many accidents in the past. They have great customer service and representatives that will help you out if you get into an accident or need to speak to someone for help, assistance, or to process a claim. I found the monthly cost of insurance to be quite low in comparison to other insurance companies and it is quite easy to set up a policy with them.

I've been with Geico for over a decade. They have always been well priced and customer service is top notch. I've had a couple claims filed and they've all been very simple and I've never had to wait long at all for resolutions. I feel like I'm paying a great price and getting good service. I know my coverage is good and I'm not breaking the bank to get it.

Service has been great, they've always responded to my concerns in a timely way. I don't really have any major issues in any category. Prices are decent and don't fluctuate, and they have a lot of easy ways that I can pay on my bill. Overall I really love the service.

Great customer service via phone, especially through the entire claims process with all involved agents is key to being good a good coverage provider. If even one person involved in the claims process is hard to communicate with or unpleasant to deal with, it can really break trust in the insurer. Also the price is equally as important.

I have been really pleased with GEICO. The company has always been very professional and have handled any issues that I have had very well. I intend to keep using them and have no interest in changing to another company.

I really love this insurance company. I've been with Geico for the last 15 years and at first got hooked on because of their witty commercials. But after working with them through four car accidents, I have found that every time, my phone call is answered by someone who is knowledgeable, quick and empathetic. Even when I'm in an emotional state, they kept calm and asked the right trigger words to enable me to speak.

I've been with Geico for over 8 years now and have enjoyed their services quite extensively. Thankfully I haven't had to use my auto insurance, but they've dropped my bill in the past as well as times when I have moved and I think their services are great for the price.

So far we have had no problems with GEICO, the price is competitive and we get the coverage we need for our vehicles. When we had to file a claim we had to wait a little bit to get all the right paperwork in but they fixed the car in a week once everything was in order.

My auto insurance is through GEICO. I would say overall I am pretty pleased with their service. I have not had any issues with them and I have been with them for over 5 years now. I feel like their prices are very competitive. In fact, when I switched from Allstate years ago, I saved quite a bit. Their customer support is also excellent. It is very easy to get in contact with someone when you have an issue with billing or just a general question. The last time I had a flat tire, I called them and they sent someone out right away. They even updated me on the driver's location. Overall I would definitely recommend them to anyone looking for new car insurance.

I switched to GEICO because they were the only company I could find that would offer the kind of coverage I need. I could have gotten a better deal from other companies, and I would have preferred their customer service, but the terms they had to cover my specific needs were too convoluted in many cases, and in others just didn't exist. That's why I use GEICO. Not because I prefer it, but because I need it.

This insurance company has always given me great rates and great service. I didn't even have a problem when I had to cancel the policy for one of our cars that we sold. They were super fast with no hoops that I had to jump through.

Geico has affordable rates, offers a wide variety of options to fit most needs and they take care of claims quickly. In addition they offer a variety of discounts that can help lower your insurance cost even more.

Geico offered me the cheapest insurance initially and was substantially cheaper than my other options. However with each renewal, the rate has slowly increased despite no driving accidents. But, even so it has still remained more affordable than the other companies so overall I am satisfied with it.

I like Geico because their customer service dept. is always courteous and helpful. I also like that they are cheaper than other insurance companies I've researched. I like not having to go somewhere to do business and can always reach someone when I call unlike some other companies where I've left email message and never call me back.

I really like Geico. When I first started driving I used a small company and it would difficult to get answers and help. They were only available during business hours. Once I changed to Geico, I received more services at a lower price. It's very convenient to be able to access everything online and at any time of the day.

I was very disappointed with their services. Customer service was very rude. The claims process was slow and took forever. My premium was extremely high, and it only got higher later in the months.

Geico has been the best company I've ever had for car insurance. Their service is outstanding and their prices are very reasonable. I'm really glad I made the switch around 8 years ago, I couldn't have picked a better company to do business with.

I was trying to turn left in an intersection at the moment the green arrow turned yellow. I slowed down a little as there were pedestrians crossing the intersection, when a lady from the opposite side, from rest, hit the gas pedal and hit my rear bumper, apparently a deliberate action to compensate for her already damaged car. A driver who saw everything, voluntarily stopped and gave me his name and phone as everyone saw it was a scam.

I have never had a problem with Geico, have been very accommodating and have always taken care of me with no problems. They understood when I get paid and adjusted the due date. I would like the premiums to be a little lower but they aren't outrageous.

They never really feel like they are listening to me or my complaints. It's frustrating at times. I always feel like I've been left on the backburner and any time that I call to ask about what's going on with my account they always get upset.

Overall I am happy with GEICO and the service that I have received from them. The only thing that I am annoyed with is the cost. We have never had a claim or a ticket of any kind ever and yet every renewal the cost of our insurance goes up based on the fact that GEICO has to pay out so many claims in New York City so they spread the cost among all people who have them in the entire state.

I find Geico to have excellent customer service and to offer a competitive rate. After looking at numerous other car insurance providers I found Geico to be the best cost for the most coverage. Couple this with, as stated, the excellent customer service, and we have a recipe for success.

GEICO's prices are reasonable and the coverage is fair. I really like how I can look up my insurance cards online immediately if need be. I also like the auto pay feature so I don't have to remember to pay my bill.

I've been with Geico for a few years now. I have yet to run into any problems. I've got good coverage. I couldn't really rate the claims process because I haven't had to file a claim yet. It does look easy to do though.

When talking to some friends, I realized I was paying way too much for my previous car insurance. I decided to call Geico to see how much I'd save by switching. I actually cut my car insurance bill from 100 a month to 50 a month. I've made a claim twice due to being hit by drivers who weren't paying attention. I called up Geico and they were very good at getting everything taken care of. They allowed me to take my car to anywhere I wanted to get it fixed. It was all quite painless. They even were able to get my rental car for me. I really didn't have to do much - Geico took care of everything.

GEICO offers amazing prices compared to everyone else that I spoke with. The customer service has been very friendly and went above and beyond to make sure I was happy and felt helped. The website is very easy to use. I recommend them to everyone.

I had auto insurance policy with Geico. Due to an out of the country trip, I placed my car in a commercial storage on August 13, 2018. I reported this to Geico on that day, and was told that 70% of credit in premium would be refunded. However when calling back to Geico on October 13, I was told that there was no record of storage reported in file, and that Geico's policy does not allow backdating, even with proof of storage receipt, so no credit was to be refunded, they could not even track down who the previous employee was, despite their record showing my policy was accessed on August 13. A supervisor said the same thing. This was disappointed, and was totally unfair. Geico employee screwed it up at customer's expense. Incredible.

I think my auto insurance is okay. From what I read when I first signed up, my coverage is adequate and I feel I don't pay too much for that coverage. I researched well before I got coverage so I think I did a good job with my choice.

I have been a customer of Geico for many years. We initially switched because of price. Their customer service has always been extremely helpful and friendly and easy to reach. I like the options of the easy to use app, website, online chat or phone calls. Coverage is customizable and you can also bundle with home insurance, renters insurance, etc. for more discounts. I have no complaints about this company and feel very confident about my coverage and policy.

Geico has been there for me when I had an accident. I was hit by someone without insurance, and Geico helped through the process and fixed my car. My insurance didn't even go up! They are also very reasonably priced. I got quotes from many other companies, but Geico was the cheapest.

I have had GEICO auto insurance for about 5 years and while I have only had two claims with them the process was so easy and the customer service was amazing! I cannot say enough about how happy I am. You may have to pay a touch more, but it's totally worth it to know you'll be well taken care of during your time of need.

Geico is a great company overall. I don't have any major issues with them. When I needed a claim processed they were fast about it and made everything easy. When I inquired why my insurance was so high they actually researched and discovered that the accident I had, where I was not at fault, was reported to the DMV as being my fault and they fixed it. However, even with that said the rates can be high but that may be because of the state I live in since Geico said rates in my state are high. Their policies are pretty good with customization so you can get a policy within your budget. Their strongest point is their customer service even though you can do a lot on their website as well. Their prices are usually better than other companies. I have used Geico for years and generally am satisfied.

I switched over from State Farm to Geico because Geico was a lot cheaper for my situation. So far I have been with them for about one year and I can say that I haven't had any issues with this company. My payment hasn't increased that much when I have to renew, and the payment process is simple. I haven't had to file a claim with them so I don't know how that will go, but I can imagine that Geico would handle my claims without any issues. Only time will tell, but for now I feel comfortable with this company, and I don't plan on switching anytime soon.

I've had Geico insurance for a long time. I initially got Geico insurance because they were inexpensive and well known. Their customer service was really amazing in helping me get the whole thing set up. I had no idea what I was doing at all but they walked me through the entire process graciously and with ease. They explained all of my coverage options and what deductibles and other terms meant. They even guided me through the whole claims processing system. I later went on their website and was able to read all of this information again to make sure that I fully understood it. Overall going with Geico was a really good choice. It seems like I have the perfect coverage for me and they would be willing to help under nearly any circumstance.

I think that GEICO is a very good insurance company. The rates are fair, the coverage is excellent and I have had no complaints at all. I do especially like the customer service which has always been prompt and courteous. Also, the TV commercials are cute and funny. I would easily recommend GEICO to others because I am sure that anybody would find GEICO to be a good company.

I have been mostly happy with this insurance. Have had minor claims (glass, small accident with no significant body damage), and never an issue getting inspected and evaluated. Competitive value and love the app.

I get the bill and pay it. Never had any billing issues and yet to file a claim so I'm not sure how that would go. The one time I did call with questions they were answered fully and I felt the person I was talking to was competent and knowledgeable. GEICO has meet my needs and expectations from an insurance company and as far as I know, I'm getting a good deal or at least comparable to other services.

I really like Geico insurance. They have amazing customer service, and it is affordable. I love that I can do just about anything from their website, so I don't have to deal with talking on the phone.