GEICO Reviews

I had an accident with a person that had Geico insurance. When I filed my claim they made me say who was all in the vehicle. When the claims person called they wanted to know once again who was all in the vehicle, then processed to ask stupid questions. My car was in a parking spot stopped and the passengers were getting out of the car. This woman asked, "were you on your cell phone? Were you doing drugs at the time? Were you looking back?" Then they sent an email asking for the third time for me to list everyone in the car and they needed a recorded statement. They did not wait on the reply but said, "the police report said it was your fault" and so the claim is cancelled. I believe Geico makes this process hard so you will get frustrated and not want to go forward.

I found out by going to another insurance provider that Geico was charging me over 2000$ a year extra for auto insurance. When I called Geico to end the insurance contract they immediately stop the use of the Geico app on my phone while I was speaking to a rep in the chat room. Then 3 days later took a premium payment and took over two weeks to refund me. The only reason I received it back was because I was calling the company every two days. Horrible company. Will never use them again. They robbed me for over 10 years.

I started with GEICO in 1994. I was very satisfied with the auto rate. I had never had an accident that was my fault nor a ticket. After about 20 years of being with GEICO, I became somewhat disappointed. My rate was continuously going up for no apparent reason. My husband convinced me to go with State Farm that he had for 30 years since he was 16 years old. I changed since he was going to be the one to pay the premium! After 4 years later, I decided to go back to GEICO. My rate was reasonable again.

My wife had switched to our auto policy to GEICO end of 2012 from a different company to when we bought a new auto - Subaru Forester. Unfortunately, I had left it to her to arrange for an auto insurance and this was MY GRAVE MISTAKE. I recently was scrutinizing important financial documents and came across the GEICO auto policy and that's when I realized that they were charging us double the premium what another company, Liberty, was charging. I also observed that GEICO was charging an increasing amount of premium every year (the premium should have been dropping since the value of the SUV was depreciating!!) and also the rate that they were charging us was for NY City and for the suburb where we live. I had written to their CEO whose response was very cold.

I have had an auto policy with GEICO for 20 days (was a previous customer before) and initially things were well. Today's date: 4/20/2018. Policy Start date 4/01/2018. Original purchase date 03/18/2018. 6-mo premium quoted when policy was created: $973.30 as of 3/18/2018. Me: 40yrs, homeowner of "House A" in "City A", 2 vehicles and engaged now. "House A" is also insured with GEICO with Liberty Mutual as the underwriter. I obtained my policy through GEICO's Military center as I am a veteran of the US Army. I live about 15 mins (backroads and stop signs) from my job...it is a 5 mile (one-way) commute. I am engaged and added my fiancee to my policy as an authorized driver to use one of my vehicles.

Absolutely horrible company. GEICO has absolutely no interest whatsoever in advocating for their customers or looking out for their protection. Another driver of a large Jeep SUV who was distracted on his cell phone, double-parked in front of a bus stop, and flirting with a girl standing on the corner, reversed his SUV on a ONE-WAY STREET and backed into my bf's car (while stopped at in traffic) despite my bf's honking for 7 seconds (bf could not back up due to lane of traffic behind him, caused by this other driver). Of course, GEICO determined that my bf was at fault and assigned 80% blame to him instead of the driver that hit him, stating they could not prove what happened but still blamed him anyway. GEICO agent "Dion" had the nerve to asking my bf why his car was stopped there.

Geico decided to raise my insurance rates for a claim I didn't even complete! Now I'm stuck with a damaged door and my rates more than doubled! They won't provide help at all and won't hear anything of it. I've been with them for three years! I'm a civil service employee and Geico def does not help any government employees! My insurance skyrocketed from 195 to 350!!

Trust me on this... NEVER use Geico for insurance! My son's truck was totaled by a Geico insured person, cop said it was 100% their fault, but Nancy at Geico said that the cops report was suggestive and “just a tool they use”! I did NOT back down. I told them “This is how it’s gonna happen, you’re either gonna take 100% responsibility now, or I’m gonna go pay $25 to the magistrate's office to have everyone subpoenaed to court and you can drive all the way down here to Campobello and pay the 100%. Then, if I don’t hear from you by tomorrow morning, I’ll go pay that fee!!!" 30 minutes later (after days of no returned calls) they call and change their tune! They paid 100% but they’re still crooks!

GEICO changes their monthly billing on a whim. Even when you have a contract and a billing agreement, they will just suddenly decide they need more money. When I purchased the policy it was for everyone living in my house including 3 daughters and a future son-in-law. I owned 1 car, 2 of daughters owned a car and my daughter's boyfriend who lives with us owned a car. We told them all of that information when the policy was purchased. 13 months later they decide I don't have an insurable interest in cars that I don't own, and they decided to drastically raise the charge for my daughter’s car who is in college in Orange County. They want my MONTHLY payment to be over $1100.00. My oldest and her fiance switch to AAA insurance, I work out a payment plan to get things manageable.

As my auto insurance policy was approaching renewal I was asked by email to contact a Geico Auto Insurance representative. I contacted them on 3/6/2018 and they told me that my rates would be going up $96.00 per month, no accidents, no incidents, nothing to explain the increase. I elected not to re-new and told the agent I would purchase auto insurance through another company. On 04/14/2018 Geico debited my account for renewal of my auto policy subsequently overdrawing my bank account. I have filed a dispute claim with my bank, contacted Geico who assures me they have already refunded my money; however...it is nowhere to be found. Every day I have to call and try to determine where my refund it. It is a nightmare! A representative I spoke to told me this happens every month with people calling in about fraudulent charges to their bank accounts! DO NOT USE THIS COMPANY FOR INSURANCE!

I needed a multi-state auto policy so I contacted GEICO. Everything was fine until the Texas insurance agent kept trying to close the deal before I spoke to the Maryland insurance agent for the multi-state policy. The Texas agent assured me that the price and coverages for Texas and Maryland were exactly what I asked for, so I closed the deal with the Texas agent and submitted a payment via my bank account. After closing the deal with the Texas agent he transferred me over to the Maryland agent who then confirmed that the Maryland policy was not what I was expecting. This was an overall deal breaker for me so I requested to stop the transaction with Maryland and requested to speak with the Texas agent so that I could cancel the policy.

After been a customer for more than 10 years and not having accidents for a while I'm receiving a raise every 6 month for the last 2 year. The last one was 7%. I called and they said it's because there are a lot of accidents out there. They don't care about me... They're trash.

I was sideswiped in an apartment complex with a speed limit of 10MPH. The woman totaled my car and Geico my insurance ruled me at fault. Needless to say she was doing about 40 to total a vehicle. It caused no damage to her bumper because she hit me from the side. I later found out they couldn't get her statement, so they claimed I was at fault. It's their job to track her down and get her statement when I provide the details! Furthermore, why would she speak with them when no damage to her car occurred -- and my insurance said I was at fault. I had to explain that she couldn't total a vehicle if she had been doing the speed limit. I had just paid the vehicle off 2 years early and that was that.

Every 6 months I get ripped off by this company. My statement comes due and they've raise my rates more than $100. I've done absolutely nothing wrong with no claims, had no accidents or tickets. Customer service only gives me some song and dance. It just not Geico. Every piece of crap insurance company does the same thing.

My husband had an accident on 3/27/18 and the resulting claim process has been terrible! Sadly, I had the misfortune to have just changed to Geico and our policy went into effect 12 days prior to the accident. As a result, I was told there had to be proof of the accident, a towing bill (which would NOT be covered, even though we had road service coverage) or an accident report, which would take over a week for the officer to complete and file since there were 4 cars involved and drivers from out of state.

I dumped this company 10 yrs ago after my rate jumped due to a petty, $600 claim to fix minor damage to front end damage. Despite the fact I was with them for over 5 years - without a single claim - they shafted me big time. Looks like GEICO has enough cash reserves to pay for millions and millions in lame, lizard commercials but not enough to treat their cherished customers right.

I have been with the company for 20 years. My wife and I have been divorced for 2 years, I remarried and went to put my new wife on and ooops remove my ex wife, my bill went up around 125%. Now bear with me, we are thinking married a drunk etc, but nooo I am informed by the ** company that if my ex wife had just called in and said she was leaving I could have kept my same account, but since I called in I got a new account and became a prisoner's lonely cell mate. My Ex Wife did nothing wrong, my new wife did nothing wrong, and well 3825 I guess I am the problem. I paid Geico roughly $15,000 dollars to send me a bill every month, never a claim, so with that, bill went from $82.00 to $168.00. Don’t forget new account even though it was always my account, so 3825 Geico time for my loyalty to go viral, hmmm Let’s visit Progressive. Cannot be a worse experience?

Storm/Nor'easter on 3/2/**. Homesite took their sweet time to resolve issues. In the case of damage, time is of the essence. We took the initiative to mitigate the damage. However, the claim process left a bad taste and a disappointment with Geico. Perhaps, the delay is deliberate since lapse of time makes it harder to do a fair assessment of any damage and hence, lack of prompt resolution of the homeowner's concerns. Stay away from Homesite and Geico.

My son was in an auto accident on April 4, 2018. The accident was solely the fault of the Geico Ins Companies insured. I have a 2008 Honda Accord EX. The adjuster took off for any and every dent and/or paint scratch in my car so he could rate it at "rough" and "poor" condition so the value would be lower in their system. I believe the fair amount for my vehicle was approximately $1000.00 too low. Now not only do I not have a vehicle due to the actions of the Geico insured but I cannot replace my vehicle with even the exact vehicle I lost for what was paid to me by Geico Ins. Co. I think Geico Insurance is shady and crooked and I would NEVER use this company for insurance coverage. THINK TWICE BEFORE USING THEM!

Beyond terrible and utterly worthless. Switch off Liberty Mutual to Geico to save some money. However I stated I need an SR-22 with my Auto Insurance coverage as it is a requirement of the State of NH. Geico said yes they do have SR-22 Coverage and, "We will cover you." 1 Month later received notices from State of NH, that I failed to file automotive insurance with SR-22 (Nov 2017). Contacted Geico: Agent issued a new SR-22 to date my Policy came into effect to show continuous coverage with no gaps. Called back Geico to check to see if I was all set I was.

Geico homeowner's insurance is worthless. I’ve been out of my apartment for 5 months and counting and my insurance adjuster has accepted one phone call from me. It’s 99% impossible to get a human on the phone and when you do, they transfer you to a voice mail that no one has ever responded to. I’ve faxed and emailed documents to them and they just refuse to acknowledge or reimburse. I’ve had car insurance through this company for 20 years and never had to file a claim.

I am not a verified customer because my mother is the subscriber, I'm just on the policy with her. So I'm 23 and my mother is a subscriber for GEICO and has been for 7+ years. After I got my license she put me on the policy. Moving towards the point, I got into a car accident in July 2017 that I was found 25% liable for. This was my first, and I was alone (both parents out of state) during the incident and new to the experience. The police decided to tow my car because I didn't what else to do.

Went through Geico’s website and selected all options, even selected higher coverage options. Thought that we are getting full coverage and week later a rack flow under the car for vehicle in front of us. Damages oil pan of the car and had huge oil leak. Geico claim adjuster concluded that the rack was static at the time of impact and my insurance doesn’t cover it. Geico adjuster concluded his facts based on “USUALLY” statement. I do not understand how someone can use USUALLY statement to conclude anything. Stay away from GEICO. Might be cost effective but it’s a big headache dealing with biased minded company when their support is needed most.

I was with Allstate for 10 years, I had no problems at all. I decided to move to Geico as they offered me a lower rate and better coverage. For the 1st time in my life, I got into a car accident. Geico covered everything but then sent me a letter dropping me, stating they could not renew my policy. I called them and explained that it was my first car accident ever, they did not care. I am very dissatisfied and sad that a company that I trusted, ended up terminating my policy because of one accident. I never had any issues, but I see now that I should have never trusted them to begin with. Geico is not the company they say they are and I will never recommend anybody to them. Now, I am stressed out looking for a new company when they should have owned up to their word and take care of their customers.

I have been a customer of Geico for ten years. I called them to get a quote to add my teenage daughter to my insurance, and as it was out of my budget, I said I would not go through with that. As per their advice, I called to let them know that as she had gotten her driver's license, she would not be driving my car because I could not afford the premium - she could drive while she had the permit prior to getting her driver's license with no additional charge to my account. Anyway, they charged me, and I called to explain she had never driven my car after she got her driver's license.

Scammers, stay away!!! I've been insured with Geico for 3 years now, what I can tell you for sure is they are good at charging you on time every month and that is it, their main goal is to charge you. Never payback. I have two cars, both insured with Geico. Porsche Cayenne and Nissan GTR, both expensive cars so my monthly payment was about 500-600/month, sounds like a lot but that's why you get insurance, to feel safe right?? That's what I thought too, but not with Geico, my Cayenne got flooded during the last hurricane Harvey in Houston, Texas and they took it almost 9 months ago to the shop and since then they've been wasting time, I had 6 different adjusters who were asking me the same questions over and over again.

I was in an accident in which the other party did not have insurance so we had to go through my fiances provider, which was Geico, they settled with us for $1500, which I thought was the amount after my medical bills were paid but later I received a bill in the mail from the hospital for $4000! Geico never paid my medical that they assured my fiancé that they were going to pay!!! Now I have a $4000 bill in collections on my credit that I can’t afford!!! I tried to dispute it on Credit Karma but they didn’t remove it. Geico isn’t an honest company and I will never use them again!!

I left USAA because of the company siding against Trump supporters and went to GEICO with my renters insurance and car insurance. I rarely leave my town for anything so I had basic coverage on my car although it is a 2017. I increased my insurance to full coverage on 4/3/2017 because I was going to pick up a family member in Wisconsin on 4/19/2017 and I live in North Carolina. The weather in WI is terrible at this time of year so I thought better safe than sorry. On the 20th going over train tracks in WI the rear of my car slid to the right as I crossed train tracks and the right back passenger door hit a steel concrete barrier pole I overcorrected and had a 6 in scrape on my front left bumper. The damage looks very nominal so I thought wow thank god I bought the insurance.

I own a small Business in Fairfield Alabama, (JJ Wings, LLC). On January 14, 2018, a vehicle ran into the building causing destruction. The police report identified the owner of the vehicle and the insurance provider (GEICO). GEICO was contacted and informed of the incident and provided the police report. A few days later a claim’s adjuster from GEICO was sent out to assess the damages. The adjuster said a GEICO representative would be in touch with their findings. After several weeks of having not heard from GEICO, my attorney reached out to GEICO requesting status of the claim. GEICO representative indicated they had not been able to reach the insured.

Hello everyone, I am 21 years old with a perfect (now ruined) driving record. I've never been in an accident before the one I'm about to tell you all. I've never had a ticket either. On March 20th, I bought beautiful Infiniti G37 Coupe. The very next day, I was literally a minute and half away from my house. I was in the right lane and there were cars in the left lane. Some wanted to turn left, some wanted to go straight. The first car swung out quite swiftly, so I slowed down. I was lined up next to the car that caused the accident. This lady DID NOT look. She swung out into my lane with such force and speed. I hit the right side of my car into a light pole. Mind you I haven't had this car for 48 hours!!!

Geico calls you and record your calls to get the side of the story of what happened for the accident but they never attempt to contact their own client to get their side of the story and then automatically send you a letter saying that your claim is denied. After several calls with Geico they started saying that I had agreed to sending receipts and things that I never agreed to and when I asked if they had attempted to contact their client they had not after almost 2 weeks but yet they had been calling me almost every day. Only to find the letter at the end saying they were not able to contact their client and that they will not take responsibility.

Telor ** with Geico is a horrible claims adjuster and he does not do his job correctly. He decides if you are ** and then he goes against you and states that the ** driver is at fault. The ** man that TBoned my car is told that he was in the right and that I am liable for this wreck just because I am not ** like the claims adjuster. The claims adjuster Telor ** is racist and did not like it when I told him that anyone with a damn brain could see that I was TBoned and not sideswiped as the lying ** man stated after flooring it and slamming into me.

I been with Geico for over 5 years with a premium policy. I receive a letter that they going to canceled my road service because I used many times. They said that was a towing services which I never had. I only call for jumped start (battery). I call. I explained that out of many year I call only 2017 4 time and 1 of them never came in. Never have any type of claim, always pay on time. This is not right.

I recently got hit my rear bumper from the careless driver and got a little scratch and cracks. I have contacted Geico who is the driver's insurance company. Even though I had a police report, they told me that the police report is just a reference and they don't always go by the police report. They kept accusing me over the phone that someone was trying to erase the scratch from my car. Who wants to erase the evidence? The driver just told Geico that they did not hit me, so Geico just kept going by what the driver told them and they did not even listen to my statement.

I got full coverage GEICO insurance then my car was stolen 8 days later and totaled. They are refusing to pay me for my total loss saying I haven't had the car insurance long enough so my car isn't covered even though I paid for the car insurance. They are lying, conniving thieves.

Yesterday my husband had a flat tire and he got stuck in the highway, with my 3 kids, at 2:00 pm. He called Geico and the tow truck arrived at 6:15. They had to pay an hotel for the night... We are so disappointed. 4 hours in the highway is so dangerous, thanks God nothing happened... I am already looking for another insurance company for our cars.

While we had no accidents in 2016 or 17, we've faced rate increases that now total $80 per month. We drive old cars, we commute relatively short distances each day, and we've adjusted our coverage to keep our rates low. The explanations typically given - rate increases are the result of more uninsured motorists getting in accidents - are not persuasive, in my opinion. A slight increase in accidents seems to provide the ideal opportunity to charge higher rates and increase profit margins. On the bright side, their customer service is good. I get the impression their representatives are well aware of the fact the customers are getting screwed, so they are sympathetic to our complaints.

They change the rates on you based on their mistakes. They give you extra discounts that you wouldn’t even qualify for and tell you it was a mistake on their behalf forcing you to pay the difference and the increase. I was paying 1000 dollars a month for liability and they said that they made a mistake and gave me a home renters insurance discount, which I never mentioned renting a home since I don’t, and it took them two months to realize that causing them to change my entire quote two months later and trying to raise it from 1000 to 1200 as if 1000 wasn’t already a lot to be paying for insurance.

I got rear-ended by a car insured by GEICO. They took almost a month since I submitted the claim. The person in charge of processing my claim was never at work, and the day that I got to talk to her she couldn’t work on the claim because she was going home early. I had to keep calling so she could start working on the claim. Another lady that was filling in for her got even worse attitude, treated me like an animal and when I told her that I didn’t like the way she was talking to me, she hung up on me. Geico representatives treat you like you’re begging them when you call them regarding a claim and the representatives act like the money to cover the damages to your vehicle is coming out of their pocket. Most of them are very nasty. I guess Geico knows how to pick them.

It was very dissatisfied with Geico claim center. I was involved in the accident, rear ended by a person and she doesn’t have any insurance. I called and open a claim for the uninsured motorist property damage for my vehicle. After a few call, the person handling my claim said a bunch of things and took weeks before finally deny my claim. She try to justify that I was at fault. It was so crazy that knowing Geico auto insurance is a fraud.

I got a quote for a car that I was wanting to finance. Set up an account with them for $265.00. I changed cars on my policy before the policy was even suppose to start & received a new price of $235.00. Long story short they charged both amounts to my card and wanted to penalize me for not having $500.00 in my account. They never put a stop to the $265.00 policy and wanted me to pay a fee for them not doing their job! The customer service lady was rude and very condescending and told me they just thought I was getting ahead on my payments and would not stop the payment from continuing to go thru knowing the money isn't on my card. This is my first month with them and I'm already highly disappointed.

Homeowner Insurance from GEICO keeps charge higher and higher every year. In 2018 it charges around $100 more than last year. The customer service people don't care when we called a few times at 855-721-9250. The employee #** name Rob threaten he may charge more than the amount that we complained.

This is the worst company to have insurance through if your vehicle is financed (if you owe someone money on it), 99% of our company's interactions with Geico they don't pay off the owed amount of the vehicle. They have their own set of adjustments that devalue a vehicle even further than the normal NADA guide or KellyBlue Book or even Black Black.

I have been a member with Geico for a long time, more than 5 yrs and all of the sudden they drop my coverage and cancelled me for unknown reasons I don't understand, due to the underwriting w/c doesn't make sense. I never have any accidents, tickets or major claims. The only minor thing I claim was run out of gas and that was it. As far as gas claims, they very cheap in giving you gas, only an equivalent to $5.00. Does not give you enough like 3 gallons to get to your destination. I would say to stay away from this company. They're not cheap as they advertise in TV or radio.

Okay. Well first off I never write a bad review but I'm just so angry with this company. It's unbelievable. We have full coverage on both of our vehicles. We pay a ridiculous amount of money and some ** ran my boyfriend off the road and he had hit a telephone pole. He did not call the police. He had come home. He didn't have a phone on him so when he come home we called Geico and we had let them know what had happened. They sent us to their Department to look at the car about a week or so later.

Very dissatisfied with Geico, I recently was in an accident with an Geico insurer and she knocked off my bumper and it was dented up and my light was scratched up and had a little dent and scratches on my hood. Went to get my car estimated by an Geico adjuster and she literally sat there and tried to tell me she didn’t think some of that stuff happened from the accident, and she also mentioned that my grill of my car should have cracked and my light should have cracked also. For one you don’t know what will happen in an accident, so you can’t sit there and say anything if you was not there. Two she told me that they will only fix certain parts of my car and will not cover the rest unless I have witnesses of what happened or a video from the parking lot. I had two witnesses in the car with me and they seen everything, Geico did not want to hear anything from them. Which was totally wrong.

They have on my claim back in June 2017 which they didn't pay for the semi truck threw a rock on to my windshield. They wouldn't pay for it. I had to pay out of my own pocket. That's ok but they have it as claim against me... What a joke for ins company. They cancelled me when my garage got broken into. Stole my Harley Davidson. They drop me real fast, they paid me. I had to fight for it. Full coverage my bike was covered. They do not want to pay for anything. Just want your money and handful of lies. They will send a private investigator try to get you for fraud. The police just laugh at them. Stay away from them... It cheap ins that what you get cheap service!

I requested for RoadSide assistance. Customer rep contacted a provider and told me they will be come in 60 mins max. I waited for 2 hours and realized that Customer rep shared wrong phone number with the Provider. I keep calling Provider and Provider talked to me like they are doing favor to me. GEICO rep didn't care about the time I waited. After 3 hours, they said sorry and hook me up with another provider. It's been 4 1/2 hours now and I am still waiting for my roadside assistance. Deeply disappointed with this service. Just be careful when you are dealing with Geico.

We have been with Geico for 3 years, we always paid our insurance premium in full 6 months advance payment. My wife and I never had an accident or any claim during this time or in the last 5 years. We always thought Geico gave us the best rate and we could not get it any cheaper elsewhere. This time we decided to check before renewing the policy and were extremely shocked and hugely disappointed to find out that for the exact same coverage Geico was asking us to pay $1,265 vs at Progressive we obtained the same policy for $769. I could have understood difference within $100, although a difference of $586 is totally unacceptable. Now we are wondering how many times we were overpaying with Geico since we did not shop around?

I am a non US citizen living in Florida. I bought a new car and contact Geico for insurance. I didn’t know the system but explained that I am new in US to get help and insurance. So they charged me for 6 months. At this time I asked people I met and realized that they gave me joking coverage with a big amount of charge. They also tried to renew it automatically. I called them to make a better offer and they said this joke offer is pretty good. I told them to cancel it and so we did. Next day I visited an insurance office and what I get was premium perfect coverage to the same amount Geico charged me for 6 Months. I felt so sorry for Geico. They could only ROB me for 6 months. Thanks for reading. Be careful to Geico.

Geico never informed me they did not received the correct paperwork or filled out correctly and cancelled me because I did not fill out that I was the driver of the car. I am buying registered to me and they had all forms of contact for me. Home phone, business phone, Cell phone, my wife's cell phone, Email for personal and for work -- they just cancelled me –WOW. That is not customer service.

During Hurricane Harvey my daughter had to go live with her father and he took out coverage that was on top of his coverage stating that she was cover under his policy as a driver and covered in their policy. Works for any car owned or non-owned by him for temporary substitute use. Just so happened she had borrowed my car and a deer hit her. They gave some BS answer because she had keys to it, it didn't fall under temporary substitute vehicle so please don't ever think what they tell you is actually the coverage you are receiving.

I've been a Geico auto insurance customer for well over 20 years. I noticed that my bill for July - Dec 2017 was $847 while my new bill for Jan - July 2018 was $1028. That's a 21% increase in one billing cycle! I have 3 cars insured and no accidents. Thanks Geico for screwing your most loyal customers!

I called GEICO to let them know I've retired and I'm not putting as many miles on my car anymore and they make the change and then inform me my insurance will go up $40 per year with the change! Apparently even though I'm now driving less than 1/2 of what I was they determined I will be driving on less familiar roads so that's the reason for the increase. I escalated the call to the manager who told me the same. My last GEICO bill went up $100 and I haven't had any claims and now on top of that they're going to increase it $40 more because I'm driving less! That additional $40 just wiped out that warm and fuzzy customer service GEICO tried to give me. I immediately went online and got a new quote from Progressive and saved myself $200 more!

I work for the lien holder on a customer's vehicle financing. I was on a call today with Geico claims rep Tammy and a mutual customer. Geico is this mutual customer's insurance provider. Tammy was rude and interruptive during the conversation. I speak with insurance agents and claims representatives on a daily basis and have never experienced a conversation even half as rude as this one. The mutual customer was having an issue with a repair check that was issued. At the beginning of the call, Tammy stated that she was on the line to make it clear that Geico was at no fault and not impacting the customer in any way. This was before we even discussed the situation at hand. Every time I tried to ask questions to obtain information and try to understand better to be able to help, Tammy would cut me off to once again point on why she felt Geico was not at fault for any customer impact in any way at all.

I pay for tow insurance every month for 2 years, I have never used it so I forgot I had it. My car broke down 2 hours away from home, I paid a tow truck driver $325.00 to tow my car the next day and Geico refunds $50.00. What a joke. Don’t waste your money and pay for tow insurance!

For several years Geico ran an ad campaign that sated "If you WANT to save 15% or more on car insurance, switch to Geico." We tried 3 times to get a better rate than we had. Geico never stated that to do this you might have to raise your deductible or lower your coverage to save. Notice that their current ads no longer state 'WANT' just you could. Geico should be brought up on charges by the DOJ.

I was rear ended by one of their policyholders in January of 2015 who admitted that she was on her phone (because people were wishing her a happy birthday) and just rammed into me while I was stopped in traffic at a red light. I subsequently suffered a concussion and had to miss work for several days. I contacted them to file the claim and went to the emergency room. It was there that I was told to stay home in bed, in the dark due to a concussion. Thankfully I always leave a car length in front of me when stopping so that I do not rear end someone else, or the damage to my Mercedes would have been worse.

I purchased a policy online for homeowners condo insurance. I spoke with a representative in regards to which policy I should buy. The representative guided me towards a rental policy which I paid my premiums on time for four years. I had a water leak, which I needed to submit a claim for and Geico denied the claim. They told me the policy I had was only for renters and not a person who owned the condominium. I informed them a representative had walked me through the different plans, but they said because I purchased it online and that policy was not valid. Not only would they not pay for the claim, which I had to pay out of my pocket, but they also would not refund me the last four years of premiums which I had paid for a policy that I could never use. I feel Geico fraudulently pushed me into a policy they knew I could never use.

On the 23rd a Geico-insured driver pulled out in front of me. He tried to drive between cars that were stopped due to a backup. My lane was not block and I was just going along with my whole world blew up. Their driver pulled in front of me so fast I never saw him. The past ten days I have been beat up pretty bad plus having my car impact something, airbags and the instant pain. Gave me a flashback to fighting overseas. For about 20-30 minutes I tried to reason with my subconscious that I had not been hit by an IED. Scared me silly and so far I haven't been able to sleep the past ten days now.

Geico failed to be accountable for their mistake. They made a mistake by providing what is supposed to be a full coverage on another Honda vehicle on the policy. Just finding out also that the coverage was not full coverage but comprehensive and liability. They did not include collision. I requested full coverage but they made a mistake taking out collision. I didn't even know you could take out collision. I am extremely upset because they failed to cover our accident vehicle which we are still paying on. I am extremely upset with the entire mess.

I was a victim of a lady who wanted to speed in a school zone and failed to realize that my car door had been opened for a long time. I even had witnesses state that I was there prior and supported my statement. Geico took my statement. Stated it is my fault I opened my door and believed everything their client stated without even questioning any part of it. That lady could've hurt me or any innocent school kids around. Thank you Geico for supporting people who don't follow traffic law.

I was recently rear-ended by an individual who was insured by Geico while at a complete stop in the left-hand turn lane waiting for the light to change. When I filed the claim with Geico and took my car to be inspected and repaired Geico refused to pay for obvious damage to my rear trim panels which along with my rear tailgate was damaged in the rear-end collision. My 2017 vehicle was purchased brand new and had less than 10,000 miles on it when this accident occurred. My vehicle was in perfect condition with no damage whatsoever but they refused to do the right and ethical thing by properly repairing my vehicle forcing me to seek other remedies to resolve this issue in the proper manner. Geico is a bunch of greed ** and they are not customer-centric, their only agenda is to screw consumers to protect their bottom line. DO NOT TRUST THESE ** UNDER ANY CIRCUMSTANCES!!!

My experience with my Geico has been good until my most recent first ever hit and run incident. I am homeless and living out of my car. I am unemployed and diligently looking for work. I am living off debt (welfare) and doing my best to get out of my financial and living situation. I called 211 which is through San Diego County and they give you addresses of places where you can spend the night that's totally "safe". Apparently not. At exactly 1:41 am on a Saturday morning 12/23/17 I was sitting in my car getting ready to sleep. All of a sudden I saw 3 ** men walking and were highly intoxicated to their 2002 black Cadillac SUV.

I have worked in and ran body shops most of my adult life. Someone struck my mother's car while she was inside working and being a commercial claim. This has been nothing but a headache. Diondre ** was the personnel who seems to wait till last minute to return calls so if you missed his call most likely you won’t reach him. Commercial Department has continuously had told false info and contradicting statements from one phone rep to another. They speak down with condescending attitudes, if you want any question answered be prepared to be placed on hold multiple times before reaching any answer, which will most likely be different every time when asking the same question. DO NOT WASTE YOUR TIME WITH GEICO!!

I got a letter stating they could no longer offer me car insurance because my husband has a suspended license. I was upfront about his license being suspended and it was ok when I paid the full 6 months of my policy in full but when the renewal came around and I paid month to month it became a problem. I was sent a letter stating they could no longer offer me car insurance after my policy was up. I called to see if there was a way around it and was told if we planned on getting his license back in the next 6 months they would continue to carry our policy. Well it came time to renew my policy and now they refuse to carry the insurance. My husband doesn't drive my car and I have told them that repeatedly and they still refuse to insure me and I have been a loyal customer for about the last 6 years both before and after marriage. Now I have to find a new insurance policy.

We pay Geico on a monthly, and when we had a transmission issue on one of the 3 vehicles insured, the car rental IS NOT COVERED. Very perplexed on this matter, now if we were in an accident or injured, the rental would be covered. I have no reason to believe this is on any level right for the customer, as well as legal. What is the purpose of this ridiculous rule?! Contract or not, why the hell would anyone pay on a monthly and not be covered for something as simple as a roadside breakdown.

I had a collision where a parked vehicle pulled out into my lane and collided with the front fender of my vehicle. I swerved or it would have been worse. But as I went into the left lane the vehicle in front of me put on their brakes. It was a brand new vehicle with no license plates yet. I almost cleared it, but hit a little. It broke my left parking lamp lens. But not the light bulb. I asked the driver in the front if he was ok. Although I knew he would be it was barely a hit. He said he was fine. I reported it to my insurance company immediately. The Geico agent had me take photographs of my right fender and the light lens as well as the vehicle in front of me. Which I did. They said I would not be at fault because of being hit from the other side vehicle.

On 11/13 I filed a claim because I was hit by a deer, even though the officer was provided my insurance in the state of IN a Certificate of Compliance has to be submitted to the BMV by the insurance company or else your license will be suspended. I was told by the Geico claim adjuster the COC would be submitted when I submitted my claim on 11/14. I received a letter on 2/23 that my license was suspended because of Geico's failure to submit the form. I call Geico on 2/23 and one representative tells me it was submitted but she would re-submit again. I called the BMV on 2/24 who stated they never received this, I call Geico again on 2/24 Tasha tells me there is no evidence they submitted one on 11/14 only one showing it was sent on 2/23 (Really?! Instead of owning your mistakes a company has to lie about doing their responsibilities?)

Until recently I was insured with GEICO for home and auto for almost 10 years. About 6 years ago I was involved in a hit and run that totaled my car, and was so traumatized and devastated I was actually diagnosed with mild PSD. The Geico agent I signed my title over to lost the title, and I was getting calls and letters from Geico saying they were going to start charging storage fees if I didn't sign power of attorney over... all while being treated for PSD mind you, making this extremely emotionally difficult on my end. When I asked why they didn't take it up with their agent, they told me they were having trouble getting a hold of him.

My truck broke down on a major highway and called GEICO to get a tow truck. They told me after being on hold for about an hour that they don't have any companies and the ones they do have I am outside of their coverage area... That is unreal and then they told me to call back in the morning and the time is just past midnight. What kind of service is that?

A Geico insured demolished my vehicle after running a red light. I rented a vehicle comparable to my own that was destroyed. Geico responded by refusing to pay more than the amount of coverage for a rental in my own insurance policy. Of course I did not run a red light. I did not destroy someone's vehicle. Their response was arrogant and dismissive which is why nobody should ever have Geico or if a Geico insured destroys your vehicle, make your claim through them.

I am the victim of many things, but sadly miscarriage of justice on so many levels is the MAIN one. I was involved in a car accident in March of 2017 that caused extensive damage to my vehicle. I contacted my insurance company, GEICO, to report the accident in order to get my vehicle repaired. The GEICO claims adjuster, Michelle **, came to my home to provide an estimate of the repairs and stated that it would take 12 days to repair the vehicle. I am not a professional accident person, so I don't know the first telltale sign of when an insurance company and an body shop is pulling one over on you nor was I expecting that, especially at a time where I was already feeling down and out, confused and already very vulnerable. I just did what was told to me, when it was told to me, how it was told to me.

I was in a car accident, the accident was not my fault, this was verified by police and admitted by GEICO. They refused to reimburse me for time missed from work on the day of the accident. This was after I provided them with all the paperwork they said they needed to reimburse me. My car was totaled and I had to pay out of pocket to get an older model vehicle. They were very unhelpful and dishonest. I would and do recommend to everyone I come into contact with that they should not waste their money and pay for an insurance company that actually does their job.

I was hit by a driver insured through Geico and the claims process was horrible. The woman interrogated me and badgered me. The other driver merged into me and hit my car, but somehow they wanted to share the blame. The guy HIT ME!!! He had no right to come into my lane. On top of it, I exited off to get info and he kept driving. The woman was very rude that I spoke to (Katrina). I will never ever use GEICO ever. Very unprofessional and rude company. They badger people who were hit by their drivers.

So in October I was stabbed 5 times less than my car with a puncture long. A car stopped in front of me, get out, stab me and fly my tires. I can go nowhere. GEICO was supposed to help fix my car so at 1st everything seemed like it was going to work. They got it towed to a shop to be repaired and cleaned out. But the repair shop said it would be $2000 for them. The seat too has map to clean the blood off the leather seats so they didn't value my car that much. Sally said they would total it out. Well me being injured and the in to go to the doctor and everything that was not an option.

I signed up for a GEICO policy 2/16/2018 requesting one simple document, that was promised to be available to me in 48 hours. I called 8 times and finally got to a human who said "we've tried to get a hold of you." I said, "well not by the phone number or emails I provided"... Perhaps they were "trying to get a hold of me" by USPS mail. I can deal with "We forgot". I can deal with "It got missed. Sorry". I can't deal with broken promises, for a policy costing over a thousand dollars. If it was less than a thousand I would actually not complain, but it is.

I have a 2012 Hyundai Veloster and bought it second hand. I have owned it approx 5 years. The other day I came out to find the panoramic window was cracked. We have a number of freezes and thaws and I thought it just froze and when it heated up it broke but the GEICO adjuster met me and said he thought it looked like a freeze and break too but then he researched the Hyundai Veloster panoramic window and realized it was about 1200 dollars to fix, so we told him we have done research online and there was a recall on that window in 2013 and they fixed it (which I didnt own it then) but they said it was satisfied but that's all our adjuster needed even though it was fixed. He said, "Nope we don't cover that."

I was waiting at the red light (left lane, southbound) on a highway when my left lane light turned green to make a left only. There were 3 lanes southbound and 3 lanes northbound. All other lanes were stopped at the red light. There were 2 cars in front of me turning left as well as a median dividing the highway with shrubs and tall Palm trees so I could not see down the lane on the left northbound side until my car turned completely left and was facing east. Once I gained visibility, I could see a car speeding in the left lane as she was on her phone and she ran the red light, crossing into the intersection I was already in. She must have been driving approx 55mph.

Two weeks into 1/2018, I was in a head-on collision due to black ice & was seriously injured. Approximately one week after I was released from hospital, I was notified that I did not have collision coverage on my car (RAV4 with only 26,000 miles). I contacted both the Attorney General’s Office & BBB; however, there is little they can do to help other than document complaints. Needless to say, I am extremely upset & as I am retired, it will be nearly impossible to replace my car. (Please note: I had not been involved in an accident in 44 years.) I have come to the conclusion that we are just dollar signs to the insurance industry. They have attorneys & a strong lobby which leaves individuals feeling quite helpless.

I moved from another state where I was paying 45.00 a month for a good coverage of insurance, and the best GEICO could give me was 144.00 for minimal coverage. I stuck with them because other insurance companies weren't much better, but I finally found a company which was significantly lower. When I called to cancel with GEICO, it was such a hassle!

I was traveling on a bridge that curves around to the highway. I was surprised by a big boulder off center of the one and only lane (no full shoulders to my left nor right). I had no choice but to hit the boulder unless I wanted to either flip off the bridge or invite 4-5 vehicles in my backseat. Well, obviously that's what Geico wanted me to do. My premium has nearly doubled and I am being blackballed because other insurance companies see me as at risk. Do not choose Geico insurance if you expect them to be there for you. However, they'll debit your account faithfully automatically. Not too mention dealing with an adjuster willingly but unwillingly to get your car repaired. Laws need to be changed. They're bloodsuckers!!

Geico employees are easy to work with, efficient, polite and professional. When I call I get through to an actual person quickly and when I email I get a quick response. They answer calls and take care of changes, etc.

Necessary evil and not necessarily ethical, do not operate with integrity, skirt laws designed to regulate them, lobby for preferential treatment and profit, unfair business practices; raise insurance rates every year just because they can. Personally Never cause an accident, have no claims and no violations on driving record; yet rates regularly go up to increase profit. Bottom line get wealthier at expense of good drivers and customers. Those insured cover the costs of those that are careless, reckless cause accidents, incidents, losses, damages, irreparable harm; deaths.

Compared to pricey AAA insurance and subpar Farmer's customer service I have experienced in the past, I appreciate Geico's very reasonable rate. And although I haven't made a claim with Geico, the years I have been with them have saved me a considerable amount of money. I will stay with Geico.

For closing on 2 decades, I have finally decided to go with a different carrier. Early on, the service seemed good, a representative coming out quickly regarding an issue, meeting with me personally. In recent years, not so good. In one situation, I needed a tow truck, and I had tow coverage, but they couldn't or wouldn't help (So, no tow truck ever came). In another situation, I was rear-ended. Not a huge impact, but the long scratch left should be taken care of the individual responsible. I found out the other individual was covered by Geico. No agent ever came out. I called and left a message, and no response was ever forthcoming. In order to take care of the problem, I would have had to pay for the damage myself and I had a higher deductible, which should have been taken care of by the other driver. I asked Geico about this, and they had little to say.

I'm brand new with Geico and my initial interactions with them were very good. Customer service was extremely helpful and helped me create a personalized policy that was right for me.

Geico is as good and cheap insurance on the market. They are very polite and take care of your claims in a timely manner. However, like all insurance companies, they are profit driven, and have big-time political clout, at least in the state of FL, that makes you buy certain types of insurance whether you need it or not. So even though I appreciate having them when I need them the price you pay for that coverage is too expensive. You can also expect your insurance to go even higher than ever.

I was involved in an auto accident (I was rear-ended). From the get-go the other driver and GEICO, other driver's insurance, responded in a positive way, however, my truck needed repairs resulting in me needing a rental. GEICO agent contacted me and ASSURED me that repairs and rental will be covered and she mailed all the necessary documents. GEICO also set me up with Enterprise for a rental. So, after all said and done I got the rental and my truck was repaired. During the time my truck was in the shop, Enterprise contacted me about 3 times to let me know that they have not received reimbursement for the rental. I explained to them that my truck was still in the shop and that they should contact the appraiser or the shop and I provided the contact information to Enterprise. I continued to get calls from Enterprise after that.

I ran off the road and damaged the passenger rear end of my car. Geico refused to pay telling me the damage happened a “long long time ago” before I had full coverage. I sued. In court Geico claimed I did not have any damage. The judge ruled in my favor after catching Geico in several lies. Geico refused to pay the judgment and appealed. They are liars and a crappy company.

Geico was pleasant and easy to deal with. Customer service was excellent and they really seemed to care about there customer which was really nice. Easy on phone to communicate. They handled the claim nicely and I came away a very satisfied customer. I would recommend them 100%. Great Company to do business with something I rarely can say!

We had an accident that involved another driver. Geico took care of our vehicle, us and the other driver. They were with us each step of the process and were in constant contact with us to make sure our needs were taken care of. We feel confident that Geico will take care of our needs, whether it was for an accident or road service. They are easy to reach, no matter the day or time. They went to bat for us with the other driver and made sure we were satisfied, which we were - totally.

Other driver hit me and lied, no video evidence, plenty of witnesses but none stopped. I said that the other driver failed to yield, switched into my turning lane, and hit me, which is the truth. The other driver said that I entered his lane and drove into him. GEICO sided with the other driver 100% on his policy and 60% on mine. They paid him $21,000 and officially marked it on my driving record, according to Mercury Insurance. GEICO said that they received a written statement of facts from the other driver's attorney but never documented it in either claim file. All of the adjusters refused to discuss the statement upon telephone communications.

I've been dealing with Geico for over 3 weeks now. I am insured by Progressive and, unfortunately, one of their policyholders (Geico insured) struck my vehicle. He was at fault which was determined by both agencies. Over 3 weeks this process has been dragged out with little to no communication. I've even tried to help move it along by uploading photos of my vehicle that was damaged, uploading the accident report, continuously calling in an attempt to resolve the issue. I've been left with no vehicle with a wife and three children. I also missed a potential job opportunity (I was hired) because I had no transportation. I've spoken with others and their claims were resolved in a week or two, obviously they weren't dealing with Geico. I asked for a supervisor's email, number, or if a supervisor could contact me and was told to contact Brian who has been handling this claim from the beginning.

I have a group insurance and if one user gets a ticket it affects everyone even when it comes to the deductible. And if you don't use their plan where they take it out automatically then your monthly premium is larger. Every month before payment is due I'm getting a notice stating that my policy is going to be canceled due to non-payment. It's not even the due date yet and they are wanting to cancel the policy.

Backed out of parking lot the same time as another GEICO client was backing out. I had minor damage to back bumper which I was able to repair myself. Pulled it back into place. My insurance was raised by $500.00 because of this.

So far had to use GEICO twice with flat tires. One time had to wait in the hot weather. They told me to go in the store and they called me when they got there. Other time on my way to work they came fast. They helped me so great.

I cancelled my insurance on Feb 3 and was told refund will be processed until the 15th. I talked to supervisor Carrie, who kept interrupting and talking over me. I am glad I took my multiple car and home insurance somewhere else.

The rate will change suddenly, I had an insurance with them 3 years ago. My rate for a sports car as a Mustang was $90 only. And because I moved to Louisiana it went up to $147, that was okay but then every now and then the rate will change. Only goes up of course. One time my car had a problem on an Interstate road and I called to get what I was paying for a roadside assistance and believe it or not they asked me if I can stay till tomorrow because the companies in my area are busy and guess what I called the nearest towing company and they told me, "We're going to get ya in couple of minutes".

Beware, THE COMPANY IS A FRAUD!! I got a ticket last year for a minor violation which should have been points on my license. I called Geico to see if that would affect my premium. I spoke to 2 different agents and asked if I paid extra and did traffic school to eliminate the points would help my premium to not go up. They both said it would not affect my premium. I did go ahead and pay 3x the amount of my ticket just in case to not get the points (NJ MVC removed the points). When my policy was up for renewal they increased my rate by $300 a year for the next 3 years.

I had a car accident in December. It took until Feb to get my car fixed and for me and Geico to finally get on the same page. I'm 6 and 1/2 months pregnant. I explained that to the man and it felt like he didn't care at all. I would call him no answer, or we would talk and he would tell me, "I will call you back..." Never happened! So I finally took my car Monday to get fixed. It's Friday and I still am without my vehicle because the claim adjuster would not pick up his phone and he would not go out and take pictures of my car...

Very easy to deal with, except when the office staff gets their records messed up and doesn't correct it. They had 2 cases going at one time for the same issue. It was confusing.

Filing a claim was easy. However, they are overpriced esp once they place you in the indemnity even if you have no accidents, claims, or issues after many years of being a faithful customer they still will not remove you from indemnity and make it difficult for one to transfer to a different company at lower rates because they end up reporting any use of windshield claim or towing as a no-fault or something bringing your rates higher with other companies when other companies review your insurance record. Geico knows it is a big company so they don't care if they lose customers. They make up the difference by charging another member higher prices.

I have GEICO, but will be terminating my policy, as a result of GEICO's adjustor actions and behavior. A woman with GEICO ran a stop sign and hit my son's driver's door. The GEICO adjuster said the accident did not happen in the intersection, that is a lie, because the point of impact and point of rest of my vehicle was in the intersection. Now GEICO says they will only pay 70% of the liability. The woman ran a stop sign.

My car was rear-ended by GEICO customer. A total of 4 cars were involved. They all gave their statement to the police officers and all said that the Geico insure car was at fault. That car pushed the 3 other car. Even the Geico driver admitted that it was her fault. Well the next day she changed her mind saying that my car hit the other two cars before she rear ended my car. So Geico insurance only want to pay for half of the damage that you caused. That was 5 months ago and I am still without a car. Geico commercials advertise that they are the best answers out there but when it comes to paying up they look the other way and LIE.

Buy GEICO and you'll be pleased. As advertised, I saved hundreds of dollars with GEICO over my previous insurer. Service and coverage are excellent. I'm a very good driver so your mileage might vary. Always check with your insurer as to the accident and insurance coverage that different makes/models are charged.

Jan. 25th 2018 my car was stolen and I put in the claim and the representative was great. My car was found the following Monday and I notified Geico and they called me on Tuesday to go over everything. They just needed the police report. Since my policy didn't cover rental me and my husband have been taking public transportation and having my co-workers bring us to and from work or to the closest bus stop. So me and my husband took the bus to the police station and got the report and uploaded it to our claim later that Tuesday. Geico came out Wednesday to look at the car and give an estimate on the car. We needed a new key and a new tire. We also wanted a interior cleaning because the car wreaked of drugs and paraphernalia was all over the car.

I like Geico because they provide great coverage for a lower price and discounts for renters and additional vehicles. They haven't raised my rates in more than two years, which happened with my last insurer and when I called my other insurer to ask the reason the rep just told me it was a standard increase in the state, which was an inaccurate statement. GEICO was also easy to work with.

There are not many good insurance companies left in the USA anyway because the state insurance departments are owned by the insurance companies and will not regulate them lawfully. I have had bad experiences with State Farm, Travelers, and Geico because they do not train their employees well and do not want to spend any $$$ investigating accidents but have found it cheaper to just pay claims they don't owe and increase their Insureds premiums.

My car broke down and I called roadside assistance. They said a tow would come in 90 minutes. I sat in my car freezing all that time and when I heard nothing after 100 minutes I called to find out they never dispatched a tow out of error and I would have to wait another 60 minutes in the freezing cold. One finally showed up over 3 hours after my initial call. I asked for a supervisor to call me back and the agent confirmed someone would after their break and no one did. I wrote them a complaint and requested a refund on my roadside assistance for the month because I did not receive adequate assistance and was left in an unsafe situation and received no follow up. They responded they would not do that and suggested I cancel the service for next month. I am canceling this entire insurance policy and taking my business elsewhere. I do not recommend this insurance policy to anyone and am very dissatisfied with how I was treated.

2017 hit me hard financially. A few times I had to call for an extension, so I would not lose coverage. The reps were always able to push the request through. Geico always came in with the lowest rate for my area. So I stay with them. Moreover, customer Service is always good with explaining discounts & different areas of my policy, in a way that I understand. Plus, they are always very friendly.

Geico company is the best. They gave me a good rate on my cars. I can easily change the policy online without calling the agent and they have everything what I need. This company don't take your money away and they will give you a lot of discount.

I had been with GEICO for over 10 years and was happy with the service. I had recently got my car loan transferred into just my name and so had decided to change the bank info as well as the lienholder on my GEICO account. So I made my first call and told them that I had a new Lienholder on my vehicle and my auto pay was going to come out of the same account, I gave them all the new bank info that they needed and changed it on my auto payment as well.

My name is Michael **. My wife and I was 2017 and the at fault driver was insured by Geico. I fired my personal injury attorney 12-21-2017 so I been handling this myself pro se. Tonya ** is the opposed insurance adjuster that’s been on our claim. Today 2-1-2018 Tonya told us she’s just now getting my Medicaid lien amounts together so now she sending a portion of our settlement difference of attorney and medical liens, then she said she’s holding a portion that is owed to Medicaid, then after Medicaid confirm the amount they paid, then we’ll get the other portion?

My husband got our car stuck in the mud beside of the road, but Geico refused to pay to have him towed out (which only took seconds). What's the point in paying extra for roadside assistance when you can't use it unless you're actually stuck in the middle of the road. Additionally I had to call them from work and the women took my information as fact when I told her I was not there and he could have been on the road still. The rep just repeated her lines once I said I thought he was parked and would not even discuss the issue further and promptly forwarded me to towing companies I had to pay out of pocket for. I will be switching companies as soon as a find a suitable policy to fit our needs.

I had a very very bad experience with Geico today and this is second time I got irritated with Geico customer service. In fact I feel I got cheated this time. I purchased insurance with Geico less than a month ago providing the information online. They gave me a quote for some $** and almost after 10 days I got an email from Geico saying that my insurance quote has raised for some reason (almost doubled). Today I called them to cancel my insurance and they asked me to pay the excessive amount for the current month as balance. The reason they told why my insurance quote got doubled is "you have 3 incidents which are not listed while quoting online". First of all 2 of those 3 incidents are not my fault and I haven’t claimed single penny. One was speeding which is more than 2 years ago.

Ever heard of accident forgiveness from Geico? I didn’t for the 15+ years I’ve been with them but I was reading on their website that they offer this either as an additional amount to your premium where can be awarded to you based on certain anniversary dates and how well you kept your record with no accidents. Well in the 38 years I’ve been driving and in the 15+ years I’ve been using Geico I was never in an accident until I hit someone’s bumper at 5 miles an hour coming to a stop sign. No damage was done to the other car, still he put in a claim and sure enough my insurance increases A LOT.

I have been a faithful customer of Geico's for over twenty years. The customer service has been excellent, so much that I led many new customers to Geico Insurance, including my husband. In all that time I had no moving violations. Last January 25, 2017 I was involved in a car accident. The driver ran a red light (there are documented witnesses) and hit our car. She was not ticketed because the female policewoman felt sorry for her. We did too and even offered her a ride. I had a whiplash back injury and worked to heal my back for several months, choosing yoga and chiropractic work for the injuries that interfered with my ability to sit and stand. I stayed with that treatment because it was working, though I learned later that if I'd gone with a medical doctor in the medical system I would have been taken more seriously.

My experience with Geico has been good. My daughter also has insurance with them and is very glad she chose them for her vehicle insurance. In filing a claim, it was very simple. Rep handling my claim was very professional and very accurate in my case. I had very little to do. Claim taken care of in a very short time. No prolong waiting. Everything from getting all information to car rental was done in a timely matter. Loss no time from work. Geico took care of business, very pleased with their service. Geico is a reliable insurance company.

Got hit by a distracted driver when I was on the exit lane near Dumbarton bridge, Fremont. My 2016 Subaru Outback was severely damaged for no fault of mine. Spoke to Geico claim department and dropped my car at Subaru suggested body shop in the morning. Since the other driver also from Geico, they were able to identify the claim and attached my claim against that policy. Adjuster inspected the car in couple of days and had not sent me the quote or a message. I got suspicious and called up the claims department again and learnt that the insurance was low on liablity/funds and I will have to switch over to my claim to get the car fixed. They mentioned that I will have to pay my deductibles. Adjuster visited the body shop again and gave a new quote.

Made my policy over the phone about a year ago. Signed up for autopay because I use that for all of my bills. Lady over the phone never mentioned the differences between paying monthly and bi-annually and that they would secretly be adding an extra $5 to every bill I pay with my DEBIT card. The extra charges never show up on any of their emails, they just mention the single charge to your card without any reason or explanation so the consumer doesn't know what or how they're being charged. I only realized it while I was changing over to a different card and decided to click on past billing charges. They add an extra $5 to your bill in the MIDDLE of the month and then add that to a single charge they send you at the end of the month. They secretly charged me an extra $70 over the course of the year. No other insurance company does this, Geico is the shadiest, scummiest insurance company on the planet and I would never use them again.

A drunk driver comes 200 feet off the road and hits my car. She gets off with a slap on the wrist. Meanwhile I have no car. No way to work. I have a two year old I need to provide for and I lost work. I was told I couldn’t be reimbursed for lost work due to not being injured. I put in receipts for money that was just put into that car in the past few months and got different stories of when they would get back to me. Meanwhile they’re toying me around with a rental they didn’t give me until two weeks after the accident. I have to get it extended and working with these people is like pulling teeth. They don’t want to help me with anything even though it’s their client's fault. Way to go protecting your drunk driver. Maybe next time she’ll kill someone and you’ll be more sympathetic.

Sadly enough I was in a car wreck the night of 1/17, my car was towed to Geico's auto body the morning of 1/18. I received a call indicating my car arrived and I would be getting updates periodically on my vehicle. I asked for an estimated time the young lady said it would be next week sometime. I rented a car for over a week in an effort to be prepared for extra service time. Fast forward close to a week passed and I had not received a text or call from Geico or Abra auto body. I called to get a status and was told the Geico rep had not had a chance to look at my car. At this point I'm frustrated at the lack of communication and professionalism. I was told the time frame was 48 hrs, Mike ** took one week.

I had a car accident and GEICO significantly undervalued my vehicle (a BMW) they wrote as a total loss. GEICO uses what is supposed to be an independent valuation system (CCC and their CCC ONE product) but I can't imagine it is truly independent when they do significant amounts of business with GEICO. There is zero incentive for CCC ONE to fairly appraise vehicles because if GEICO paid out "fair market value" on claim settlements they wouldn't continue to use CCC ONE.

I been with Geico for 7 years. I only got my car scratched on. the parking lot at Walmart while shopping inside. They called an accident and they increased my rate by 360 $. I called them. No one give why it went up. I shopped around to another company. They sent the wrong report with the wrong information. I had to call again to 4 time to resolve the issue. Then finally I cancelled my policy. 12 days later I didn't get my money back. Called again. The policy was never cancelled and whoever answer the phone never put wrote the notes down and never cancelled my policy and I was paying two insurance. Finally after a month they send me they cancelled it but didn’t see my refund yet!!! Make sure to take the people name down and write and time and date when you call customer service and record your call with them. Awful I had to spend hours to get it down.

GEICO insurance absolutely sucks. They are absolutely terrible. My wife get involved in 4 cars accident and since the guy have the same insurance (GEICO) but the others have another insurance company is a nightmare to get our car fixed. We have to call millions time and basically they said, "You have to call the other companies. You are on your own." Good luck if you quote with them. Adjuster name: Lashonda terrible professional services.

When the officer arrived we both gave our versions of what happen. The 16 year old stated "that she was backing up and did not see me and so forth until making contact with my vehicle." I contacted Geico and filed a claim and couldn't help but to notice that the other party's vehicle was insured by Geico as well.

I have been with Geico for about 4 years. 3 cars were on my policy and I was paying them about $4000 a year. No claim whatsoever, until somebody hit my car in a mall parking lot when it was parked. Not a big deal, a scratch and a $2000 cost to repaint the door. A week after my claim, someone from Geico called and said that she needed to record my statement, I agreed. 10 minutes into the call, I realized that it was an interrogation to get my verbal statements that I lied. The person at the phone was trained and quite skillful in different psychological techniques for interrogation. She used condescending tone, shouted when effective, threatened to take things to court, making things complicated for me, lengthening the process, throwing out random information that most of them were incorrect and constantly saying that they handle thousands of these "lies" everyday and they can crush me if they want.

I was warned by a friend that the policy price is never what they quote you. I found out first hand that it's true. I got a quote and decided to get the policy. As soon as I gave my credit card the CSR starts talking about an accident we had with a deer. I could see the quote I was given flying out the window.

Bought policy for autos that was $180 a month, then few days later replaced a car with new one, which I expected a mild increase, which was 17 more a month, $197 a month. Then got a email they "found something" during underwriting and increased my premium another 15 dollars a month. This is insurance with low limits and high deductibles. When called said I had accident they found on my record. "Accident" was not legitimate nor any claims were made. Did not matter, refused to make correction. Hiked premiums without justification.

Having car insurance is supposed to give you peace of mind. My brand new parked vehicle was hit in a parking lot so I decided to go through my own insurance and pay the deductible thinking they would have my best interest in my mind. WRONG!!! My car was in the shop for a total of 5 months before the shop determined that my vehicle was not repairable due to extensive damages. Geico felt like they were too invested financially by this point so they insisted my car should be repaired. After disputing for a while I got my car back after 13 months of not driving it and still paying for it. A week after I finally got the vehicle back. It broke down mechanically in the middle of the freeway. Mind you this is a brand new vehicle. Now Geico is disputing whether the breakdown is a consequence of the hit. So here I am responsible for a vehicle that is not working and I still have 48 months of payments due.

Geico insurance absolutely sucks. They are absolutely terrible. They will quote you on aftermarket cheap parts. They do the hour and labor part wrong. The dude got angry at me inside the store and started yelling. Horrendous customer service. Go to another insurance company. Trust me!

I was searching for cheaper insurance after insurance company I was with, cost rose after an accident and after removing one car from my two car policy. Geico was recommended to me by a family member that had it. I have never filed a claim, but liked what I saw when she had to file a claim. Geico was prompt to help and get the claim processed. Geico was less cost, but in addition the agent was very helpful and explained every part of vehicle insurance to me. The agent was kind and really took the time to answer each question. My experience in buying a Geico policy was easy, thorough and the best.

I have had Geico insurance for about 8 years now and I had a small accident about 5 years ago, which should be off of all my records. I recently received my 6 month quote, which seemed really high, so I went online and got a quote using all of the same info, but changed my name, date of birth by a day and street address to the street next to mine and I got a quote that was less than half of what I'm currently paying. When I called and confronted them about the discrepancy, I was told that they couldn't change anything because I would have to take driving school and other ridiculous things that the online quote never required of me. I changed insurance companies within 20 minutes of that phone call and now I'm paying half.

Near the first of December 2017, I awoke to find my vehicle had been hit while parked sometime between 3:00 am (daughter returned home from work) and 6:00 am when I walked my dog. Debris on the ground indicates that it was backed in as there were pieces of a tail light lens on the ground. The vehicle was pushed to the side at an approximately 45-degree angle. The impact appeared to be mostly on the right front wheel as the tire was pushed in from the bottom and angled or turned to the right while the other wheel was angled or turned to the left. Clearly some suspension and front-end damage had been done as well as some damage to the front fender and bumper. The online app was easy to use and towing to a local body shop was arranged at the push of a button. That's where the ease of the process ended.

GEICO was efficient and timely and I had no problem. However, the ins paid but my lawyer kept the money for himself until I found a more honest lawyer Sandy. This occurred 15 yrs ago.

Bought a car in 2013. Dealer certified only six thousand miles on it. Geico says they sent out notice for me to get picture inspection. I never got. I had a loan paid for gap insurance and paid full coverage. Well after a year later I realized my insurance had gone up so I called. Said it was something with the state. They never told me they dropped me down to liability due to not getting inspection after over a year of me having full coverage. I pay everything online. I just assumed I had the coverage I wanted. I didn't know they could just change it and charge me more for less coverage. Well had an accident and they won't pay a penny. They are scam artist.

Went to court. Have to pay for a totaled car because they can change your policy without consent. What a crock. Now we're stuck paying 10000 plus legal fees. Don't go with them. Scammed big time. SMH disappointed with them.

I been with Geico for four years. I never filed a insurance claim. I recently filed a claim for glass replacement. I have full coverage and comprehensive damage coverage as well. I was told due to I didn’t have the glass coverage deductible waived I would have to pay the 1000 deductible or pay out of pocket for the glass replacement for my windshield. What good is it to have full coverage if the glass deductible is not included. I’m so upset I have to pay out of pocket for my windshield. I’m already paying a lot for full coverage. Geico would not work with me at all In regards to this matter. Now I’m paying out of pocket for my windshield.

GEICO is a great company, great service, polite and attentive in written, verbal and chat (computer). I had windshield damage... covered by State of FL. The policy is only for 6 month period of time and price is increased every 6 months. But this does not happen with annual policy. It would be better if policy was yearly instead of semi annually.

I have only been with GEICO for a couple of years. My one incidence was running over an item in the road flattening 2 tires. GEICO had a tow truck there 20 mins and was more concerned on my wellbeing. They must have asked me 1/2 dozen times about my health and if I was in a safe place. GEICO rates were also the best & customer service is great. I’m very happy with them.

I suffered an attempt of becoming a victim of a false claim and even that it wasn't related to my auto policy. The agent got hands on and provided me with everything I needed to know to solved the problem. Also my policy I was paying over sixty dollars for a simple liability policy with Progressive and was amazed when the auto dealer agent told me the price I had for full cover with Geico.

After 14 years of being loyal Geico customers, even insuring our home through them, Geico hiked up our monthly payment in a way that is impossible to pay. This was after my daughter had a minor accident. My husband was literally told, "Find a new service." I'm now looking for a new company to insure both our cars and our home. Any suggestions?

I've only had to use the road side assistance but they were extremely fast and caring, wanting to make sure I was always in a safe place etc. I like the fact that they don't raise the rates all the time. Especially without telling you (like another main company). If you do need assistance they are very quick and VERY friendly. They don't talk to you like you're putting them out.

Needed roadside assistance with a temperature of 15 degrees outside. Setup help with my Geico roadside assistance at 7:15 am. Tow company gave an ETA of 8:35 because they didn't open until 8:00 AM according to the Geico rep. So much for 24 hour emergency roadside assistance.

I am very happy I chose GEICO as my insurance company. I filed a claim when someone backing out of his driveway hit my car... I was taken care of in a friendly, professional manner. I was pleased with how the matter was handled... I've also called for roadside service. Again, help arrived quickly. They are offering excellent coverage for very low rates. Roadside service arrives within a reasonable amount of time and a claim I filed was handles quickly and totally to my satisfaction. One roadside assistance person even called more than one tow truck service to ensure help would arrive sooner rather than later.

Insured by GEICO. A man runs a red light, totals the vehicle, and Geico Only Paid for a rental for 6 days!! It takes way longer than that for the totaled car to be paid off, & make it ok to purchase another vehicle! Shame on You Geico for your lack of Customer Service!!

GEICO has good customer care and is always attentive to customer needs. I have shopped around for other policies, but none of them beats GEICO.

Never had a problem ever since I started carrying GEICO. They have courteous, fast, competent service. All the other companies who say "we'll beat their rate" are not even close to my rates.

May 8, 2017. My son and I were struck in a parking lot by a driver who hit and ran. The teen driver was not covered by her parents insurance, so here we go with the long process. Not only did the teen hit and run, but I had to hunt her down, and in the end file against my own insurance company. Well that company is Geico. After the Long process, before even getting the car fixed, my premium doubled. My attorney has been calling the adjuster for 3 months now and there has been no return phone calls. And they lowballed the offer so low, it wasn't even enough to cover me and my son medical bills. These people are a joke. Called the supervisor and he said he sees where the adjuster has not returned any calls. I mean what was I paying $547.00 a month to Geico for? Them to not answer phone calls. If I have $100,000 worth of coverage what the hell does that count for? Stay away from these people. They are no good. Don't let Geico fool you.

I have been a customer of this company for 2 years and the last year of being a customer they have sucked over and over again. I moved from one city to another and they increased my monthly premium with $16.00 more, I am only moving 5 miles away. They have also given me different options when I attempted to change my due date, first they said "pay this month payment, call us back on the day you want and they would change it." Lies, lies. If I changed my payment date they would charge extra. Never was able to get things going right with this sucky company.

I have been with Geico for decades. I have paid big bucks and I was told I got no-fault credit which means that, even if I made a mistake in the car accident, they won't raise the premium. How recently, they raised my half-yearly premium from over 900 dollars to over 1200 dollars without explaining the reason. I called to ask. They told me it's because the frequency of car accidents on my car. I know that there were several car accidents happened to my car in recent 2 years in Miami, Florida. But none of them is my fault. Geico agrees it's not my fault but they still decide to keep the decision to increase the premium.

I was satisfied at the beginning of my policy for car insurance, but the price went up. I called to cancel my policy because I found another company to switch over to with a great quote. The customer representative that assisted me in terminating my coverage was something else. She asked what insurance and why I was switching over to. I told her I haven’t switch yet, but I’m switching over because my family has been with the company for a long time and the premium was a few dollars than what I was paying with Geico. She immediately said “so you haven’t switched over but you are switching because of the few dollars less than we are offering” in a condescending tone. After that sentence, clearly I did not want to be involve with Geico anymore. She informed me that my policy will be ending by ** date and before I said thank you, she hung up. Very dissatisfied with that customer service. Never will return with Geico.

Cancelled full coverage without sufficient notice - These silly people at this silly company needed more information from me and was mailing it to my home (which looked like solicitation) since they like to mail many junk mail to my home. Needless to say they wanted documentation from me which I didn't comply in time. I never seen it. Funny, how I sign up for everything paperless, but something so important you use regular mail and NOT email or a phone call. I will NEVER use them again. I was a policyholder for over 5 years. They suck and are rip offs.

While driving someone backed into me while stuck in traffic jam. Geico sided with other guy. Gave account to SF Pd. I think I'm going to sue Geico. Beware. They look for things to Jack up your rates! Watch out. Capitalism is back!

UPDATE: Geico did resolve my issue, and returned my money back into my account. I would like to give credit to the Supervisor (Katie) for assisting in getting this resolved. She contacted me immediately upon the release of the money.

I chose the Dave's Auto Body to do the repairs(~$12k), which Geico would not approve because it was $2K more than Service King. The car sat for 45 days without being worked on, during which the auto body shop contacted me to ask if I could contact Geico to see where they were at in the process. I had the car transferred over to Service King. I requested the repair bill from Service King which is now ~$12k. I have been without a car for 100+ days. Geico only covers 30 days of rental or $1500, which doesn't even make up for the 45 days they burned contesting a $2k difference on an estimated repair bill. The customer service doesn't know anything about what's going on, and the auto adjuster is impossible to contact. The auto adjuster I was working with pawned off communication to his manager. The manager rarely communicates and hasn't offered to do anything about me being without a car.

About 18 months ago I called Geico for a quote because my other insurance company rates kept going up every 6 months. Although my home insurance was cheaper with them as long as I kept my car there also, the car rates were too much. When I called Geico and explained to them that I had full insurance and that I wanted to keep the same type of insurance, the female started (acting like) to ask me questions, Defensive Driving, where I work and started telling me all of which she was asking for and that I had qualified for a rate that was about $600 cheaper than what I had. Great right? NO! What she did was change my full coverage to liability without my knowledge.

I was scammed by their claims agent and department, and did not receive significant compensation for permanent knee injury resulting from one of their covered drivers running a stop sign. Accident report gives 100% fault to Geico insured driver. Partly my fault for not hiring an attorney and trusting what they said. That being said it is a fact that they will lie to injured individuals to save money and then spend obnoxious amounts of money on advertising. Having experienced this now makes their advertising nauseating, and my knee hurts every day. Consumers beware.

I have been a driver for 30 years with same insurance company with no accidents or tickets. I am thinking of getting a new car and heard Geico had competitive rates so called to get a quote. I wanted to see what quote for new car and also if I had two cars and then finally the quote of adding my daughter onto the policy. It was impossible to get a quote for this. The guy was throwing out numbers and then asking me how I was going to pay! I told him I didn't have the car yet. Didn't matter he wanted a credit card number. I told him I wasn't sure I was going to have two cars or add my daughter and especially since I needed more of a detailed breakdown of each etc coverage, deductibles etc, but he kept saying how Geico is the no 2 insurance company now and how will I be paying.

This is a crooked company... Adding people to my policy I didn't include then remove them and my policy goes up. Couldn't answer why after 20 minutes of asking a dozen times. Crooked. Ignorant. Money grubbing parasites... And I'm being nice. Had to give one star because I couldn't give zero.

My door handle and spoiler were ripped off my car last week in an apparent break-in attempt. I called Geico and they set up a tow truck to take it to a collision repair shop. They TOWED my car when I specifically requested a flat bed, as my car is AWD. I have had one conversation with the adjuster in 8 days and he gave me no information on a timeline, why a dozen phone calls went unanswered, and why his supervisor didn't even call me back. This behavior in a time of duress, has given me serious doubts as to how they would actually do if it were a serious accident. My confidence is so thoroughly shaken, that I'm getting quotes from other insurance providers. If you value confidence in your insurance, I suggest finding a company that actually cares.

I was involved in an accident where I was cut off by another car and hit the curb/median in November 2017. My car had blown tires and damage to the suspension and was deemed a total loss. Geico found me responsible for the accident and was supposed to pay off the car to the lien holder, when I found out they were going up on my insurance over $700 a month my husband called them and cancelled the auto draft in November.

I dislike Geico so much after what they did to me. I paid for glass protection/coverage in the event my windshield cracked. Well it did, my windshield cracked and they denied my coverage and they wouldn’t pay on the claim because of some glitch or stipulation in their system. I was with them for over 10 years. They refused to do their job as I was still paying for glass coverage. They were so ungrateful for my loyalty. (Not to mention they never reduced my rates and always paid premiums). I was passed around their departments like a hot potato.

In November a tree fell on my parked car, totaling a car barely two years old. They said they issued a check for the loss which was 2K less than the remaining loan, and the bank never received it. So they reissued the check supposedly. When the bank received the check the check BOUNCED! And the amount was reversed! I am shocked at the level of unprofessionalism.

I called to get a price offer for an insurance for 2 different cars, the price offer I got was $374 for 2 cars. I didn't had one of the cars number (only had one of them when I started the insurance), when I called again a few days later they gave me a different price of $505 per month! When I tried to understand where did the price change came from (from $374 to $505) they didn't had anything smart to say. Bottom line, very bad experience, don't believe anything they say. Worst company ever.

I left Geico due to a situation in which I was hit in the rear by a welfare recipient. Regardless of the fact I was the one hit, Geico wanted me to pay a$500 deductible. So I changed insurance companies. For a year or more I received letters and calls from Geico telling me what a good caring company they are. What benefits are available, how I can save money, etc. Well I went back. Big mistake. One detail they did not tell me about was the $50 glass protection plan. Needless to say my windshield was cracked and my deductible was $500, less than the price of a new windshield. Geico had information that would have been beneficial to me and they withheld it. So I think this information would have saved me money. Something Geico is always saying they do for their customers. A big fat LIE.

I made Geico what the lady named Candace. It seemed like this girl Candace had an attitude. Judged your answers by the way you answered your questions with the claim. Like I live in Devils Lake North Dakota, the roads here the day I made my claim two days before Christmas this year 2017, I called right away and did my police report and I got Candice as my claims agent. She had a very snotty attitude. I would answer her questions as a person that pays close to $100 for her car insurance. I answered every question truthfully as I felt like he came on to impact hitting my driver's door due to weather conditions. A day after Christmas she decides to call me mind you around supper time 6 p.m. To tell me that Geico car insurance declares that they are citing with the other car insurance on this. I had American Family before and every claim that I had... I WON.

It's more than 10 years that my wife and I are customers with Geico for our two cars. No history of incidents or claims, few tickets older than 10 years and our policy costs more than $1,600 for 6 months. My wife has a new Honda CRV and I drive a 9 years old Honda Accord. Both of us decided the lowest limits on the policy that the state of RI allows to pay as less as possible, but still Geico could not lower our policy a penny.

When I say I had the worst experience I had the worst experience with Geico a company which promises excellent customer service came out to be totally wrong. It all began with filing for my first claim ever! I reported a hit a run that happen in the neighborhood I stayed overnight at, they came to do a estimate on the incident and quickly told me I was lying! Had me under investigation saying that I could face federal charges if I'm lying, interrogated me, ask me questions like where I work, where I was the day before that had nothing to do with the incident. I never was accused of lying before!. I was already devastated about my car! To add on top of that the investigation took 3 months! I was without a car for three months just cause they thought I was lying.

I tried to remove my daughter & her vehicle off my policy. She is going to live in a dorm in college & wont be driving anymore so we sold her car. Geico REFUSED to take her off my policy even though SHE DOESNT HAVE A CAR AND ISNT LIVING IN MY HOUSE ANYMORE. They said they need proof she is getting a different insurance policy, SHE DOESNT NEED INSURANCE. SHES NOT DRIVING. SHE DOESNT HAVE A CAR. I am now stuck with this bill for the rest of my life. I am stuck with my daughter on my policy unless I leave Geico completely. Which I will be doing tomorrow.

I have my vehicle insured via Geico Insurance with a roadside assistance service added on for 5.00 month, I have used this service twice this year with zero results. No one actually responds to the call for assistance, in spite of the fact you receive a text message with an ETA of tow or repair company. Today a company called 'Compass Services' was given the job and never showed up. When I called dispatch for Compass after an hour wait; I was told "Sorry we have other calls, we'll call Geico and tell them to give it to another company".

I went online to see if I could get a better auto insurance rate for my family. I received an initial rate which was better than my current rate so I decided to buy. Upon going to exit the rate was increased by $700 for the 6 month term. Rate was still slightly lower so I agreed to purchase at this rate and provided credit card. After initiating purchase, get message that policy is being "reviewed". Get email that rate was now going up by an additional $800 or 50% increase from initial rate quoted. I immediately called to cancel policy and get charge stopped to my credit card.

Cheap policy and horrible customer service!! They scam you with all the lie and they are not even willing to help you while you are on an accident and on the road! Please it’s a request from the customer to not to go for this insurance policy!! Pay extra dollars for a better service when it comes to auto claim and road Assistance. It’s worth to have a good reputed company!! This is a total scammer who are not worried about the customers and just there to take your money and making a business out of it!! It’s very frustrating.

They say Geico is the 3rd largest insurance Co. In America! Well one of their insured rear-ended me on the highway due to texting and driving. All they settled for was $1,000. This was 2014. I constantly have neck pain due to the accident. Can I still do anything about it. Case has been settled.

On Thanksgiving 2017, I side-swiped my son's car. It was only a transfer of paint. I told him to contact my insurance carrier, Geico and gave him the number. When the claims rep called, she asked that I send her my phone logs and texts logs to ensure I hadn't contacted the police, tow truck or ambulance because it's a new policy. Really? Not to mention she is not local. I have at this point been dealing with this since right after Thanksgiving. So I went online to my phone carrier and copied my call log from over 30 days (10/1/17 - 11/25/17). Because I copied the phone log and put it in Word format, she didn't want to accept this. First of all, I haven't ever heard of this. I gave my son, the phone number and the policy number. So needless to say, I will no longer be dealing with GEICO. They are not worth it. I'm not a happy camper.

I initially signed with GEICO because they do indeed offer the lowest rates. Unfortunately, you get what you pay for. I had my policy rewritten just as the policy was going to expire; upon which I was told I qualified for further lower monthly payments, due to a good record. They asked for a payment, which was paid. The following month, I was told I owed a lump sum of approx. $900; mind you, I signed up for monthly payments.

I called in to get a quote, and when they gave me the ridiculous price, that me as an individual would never been able to pay! 900+ dollars a month. I told the gentleman that was too expensive and hung up! Next this you know I receive an email telling me about my next payment and it was 900+... I instantly called back, and tried to correct this and they would not go back and replay the conversation, just so they could get the accurate information and instead now keep billing me and sent it to collections and it is on my credit for this 900+ dollars I refuse to pay! Because they made a mistake. IT HAS BEEN ALMOST A YEAR NOW, WITH MULTIPLE PHONE CALLS TRYING TO RESOLVE THIS AND STILL HAVE NOT. So now I will write everywhere until this is taken care of!!!

Apparently The Geico Corporation has outgrown its concern for their orig. policy holders. We joined them in 1970 and over the years to present have insured all our houses, cars, kids' cars and now our R.V., since they started carrying R.V.'s. That is 47 years of loyalty and also a lot of premiums vs. very small claims. What really upsets me is when calling to ask why, the general attitude is, "That's just the way it is. Asking to speak to higher management, I was again told they could not help me as she was the head of dept. After insisting to be transferred, she, Kristin, commented that there are three higher managers and, "I'll see if one could call you within 24 hrs." No one has called after that time period. It is a real shame to see this company go this way after all of its earlier struggles with their management and owners to grow to their size. We will cancel our insurance with them as of the policies ends, Jan. 2018.

Please if that lady from Cincinnati whose parents got rear end can get up with me and others who been a victim by this company and even the lawyer who was working for me? Or for the other party money can buy people and cause innocent people who have been the victim get treated like a criminal? Don't need to let them keep doing what they are doing. Thieves, criminals, heartless, bullies, corrupted. They need to be convicted for fraud, unethical, unprofessional, disrespectful, liars etc. We got rear ended on April/15/2016. When we were at red light hit by GEICO insured driver at least going 35mph. We got impacted really hard. Inside the car was like a tornado. Hit in the face by objects and also the seatbelt restrained me. I was the passenger. Got whiplashed, ruptured disc on my neck and pinch nerve when hit by head.

I switched to Geico several months back because they were offering much lower premiums than anywhere else. I paid for liability, uninsured motorist, and underinsured motorist... Possibly other coverage but I'm not positive as to whether or not I accepted or declined other coverage. I did not have Comp and Collision. My 16 year old son was hit from the side by an uninsured driver switching lanes into the lane he already occupied. The uninsured driver attempted to blackmail my son, then my brother, then me into paying her to not report the accident to Geico.

Unfortunately, I have been left no choice but to leave a review on any platform available since GEICO refuses to respond!!! I was involved in an accident for which a GEICO insured driver was at fault. GEICO took full liability from the start. Unfortunately, the service since has been some of the worst I have ever received. Call center representatives were rude and threatened to hang up on me, my adjuster told me lies, dropped the ball on my rental and has failed to keep me informed, the adjuster's supervisor spoke to me in a demeaning manner and told me that GEICO had no fault and that I didn't understand what was happening.

I was hit by a Deer on my Truck and called Geico and they were very nice on the phone and set up a appointment for my to get my Truck Appraisal for the Damage, the Guy that did the Appraisal gave me about half of what it will cost to fix it. I have taken it to 2 different shops to get it fixed and they said that is not even close enough money to get it fixed... I am really thinking of finding another Insurance company for my House and 2 cars.

I'm not a Geico policyholder but instead have a complaint concerning an accident that my parents were involves in on May 6, 2016 (yes, 2016). My parents were rear ended by a Geico policyholder. My parents, who are 89 and 91 were at a dead stop and hit by a man going approx. 40-45 mph. This drove their car into the back of the car in front of them. My parents were both taken to the hospital by ambulance. Luckily, their injuries were not life threatening but they were injured badly. The lower airbags on their car went off. The impact was so hard that my dad's hat ended up in the rear dash, it knocked my mom's hearing aids out, and their lower legs were mutilated because of the airbags. I could go on and on.

I purchased Geico in Aug. on auto payments. I paid for 4 months. I received a letter from DMV on DEC. 5 that my policy was canceled mid-OCT. I called Geico. They said that was correct. They reviewed my record and decided to cancel my policy. I asked why wasn't I notified. The customer service rep said they send me an email. I searched my emails there was nothing from Geico. Just horrible. I was driving uninsured for 2 months not knowing anything. Very irresponsible of Geico.

On November 24, 2017 I decided to save a little money on car insurance as I have two vehicles. I went with Geico as they saved me $1800. On November 29, five days later I got a call and said they cannot cover me as I have an FR-44. Why couldn’t they tell me this on the 24th one I made for payment of six months of over $3000! Their customer service has no skills. I don’t know who trains them or where they are trained! They are very unknowledgeable about anything. I should’ve just stayed with Progressive which I am and I am going to pay the difference which is a total of $4900 for both my vehicles and full coverage.

GEICO suddenly raised my car insurance rates by 50% due to a relocation of about 80 miles. Naturally I went in search of a more cost effective policy. I found one that was back to the rate that GEICO was at before the move. I paid for 6 months in advance with my new policy for an even bigger discount. However, this depleted my account that is specific to bill pay. I called and canceled my GEICO policy and made sure to specifically address with the customer service rep that I would not be charged again by GEICO which she confirmed.

I have had insurance with GEICO for many years and have always received wonderful and timely service. Whenever I need their service, the representatives are always courteous and helpful. I recently had a car accident and called to file a claim. Their response was very quick and handled very professionally. GEICO took care of everything from a repair shop close by and a rental car. They also contacted me frequently to keep me abreast of my claim.

I received a notice from GEICO that my premiums were going up 20% so I looked on my policy to try and find some coverages to save on. I found I could increase my comprehensive deductible. So I increased my deductible for my next renewal since my current policy was paid in full. GEICO immediately charges for any increase in coverage but does nor refund if you decrease coverage. Nor do they notify you that you have decreased your coverage in writing.

I was with this company for TEN YEARS. Now, I had a problem with someone else, and they DROP ME. Goodbye! I manage the insurance for a 25k employee company in which most people travel... So some sales guy/girl will be having a talking to after we figure this all out. 1 problem, they drop us. Guess we need a "like a good neighbor". Just my opinion, though.

Customer Service is excellent! They are exceptionally inexpensive, too. I had been contacted by so many insurance companies and all of them had rates that were so much higher than Geico.

I normally do not waste my time upon creating accounts to review a business, however, the poor and coercive attitude I received from a sales rep with Geico has pushed me to do something. As anyone does we call around to receive the best auto insurance quote based on our circumstances. Especially being the I've been away for a year due to military training.

I noticed a damage to my car when it was parked, I was not having the full coverage that time. I called in GEICO and got the collision coverage and comprehensive added to the policy so that I would have at least damages covered for my car. It was good that I got the coverage added to my car, as the very next day my car was again hit in parking lot and this time the damage was severe, the front grill was broken. As I got the coverage added lately and I was not having any documented proof to prove the differences in the damage that occurred on the first and second incident. They have made my life hell, by asking so much questions and details as if like I am cheating on them. It was just a mere coincidence that I got the coverage added to my car and the very next day my car was again hit by someone.

My insurance is very high with very little coverage. My car is twenty five years old and I am in my late sixties. "Is this because I am older and have an older car?" I have asked Geico and they tell me it's the zip code. I have friends with new cars and their insurance is just about the same cost. They do not have the same company, though.

Been with GEICO for over 13 years and never once had a problem. GEICO was right on my claim, as soon as it was reported they took excellent care of me. It's a very easy process with very little questions.

I went with these ** because they were cheaper, things went great as long as I didn't file a claim. This kid backed up and tore the hell out of my front driver side quarter panel. He had no insurance, no license. I called claims. They wanted to know this guy's insurance comp. Real nice. Real helpful. When informed that the driver didn't have coverage, they told me as far as I was concerned that I was not covered for collision and they could not repair my car!

When I was in need of getting my insurance, it was a right now situation, 6 months pay and 6 month off. Great value. They have compare their rates to the national rates and match too. I like their willingness to help with any confusion you may have and they're just so nice and understand of your needs.

Getting quote online made easy & quick. I've also called 2 times to see about adding home to policy & both people great. They were informative & friendly in going over needs. They were good to work with & patient with me in going over costs of 2 vehicles I was interested in buying & helped me make decision on which to buy. Saved $ over others I checked out and got better coverage too.

I purchased a wrecker, took it to the agency to get full coverage on everything! They took pictures wrote policy for full coverage! Thats was little over three years ago. Well my truck was vandalized. They put crap in gas, engine, wrecker hydraulic tank, its totaled repair. Bill was over 23000 dollars, well now Geico says my truck was covered only not the wrecker bed! They want to pay me 7100 for a 24000 dollar truck! Now get this only if bed stays on the truck!! I looked at copart and AIAA insurance auctions wreckers like mine. Not running. Still brings between 10 to 16 thousand! So Geico just a bunch of damn thieves!! The adjuster said, "I will settle up with your bank since you owe less and take the truck!" Bank will do this to make them whole and not to lose money! Told them where he could go! YEAH HAD TWO OTHER CARS DAMAGED THEY TOTALED. TOOK OVER TWO MONTHS TO GET CHECKS ON THEM!

I had previous claims filed with GEICO and unfortunately you save on the policy premium but you end up paying at the end with a lower value on the vehicle should an accident occur or shortchanging you with used parts if your vehicle needs to be repaired. They have Subpar service overall as compared to other Insurers.