GEICO Reviews

Our accident claim was handle efficiently. Customer service representative was knowledgeable and addressed any concerns. My husband and I have been Geico customers for almost twenty years and that statement speaks for itself.

Every time I have a question I have always been happy with the help I had received from GEICO. However, I do want to know how an accident can be forgiven then unforgiven.

During my 12 years with Geico, I have had nothing but positive experiences with them. My safety is always top priority when I call for roadside assistance. I have had two windshields repaired at no charge. Every person I have ever spoken with makes me feel like I am the only customer in the world and they do it with a huge smile in their voice.

I purchased a NEW 2016 Toyota Prius in April 2017 from a Toyota Dealership. When I bought the car, I was not aware the front end of the Prius is only 7 1/2 inches from the ground. In May 2017 I was still adjusting to driving the vehicle. However, when taking wife to shopping mall I drove my car into a parking slot that was next to a concrete curb and scraped the corner side of my right bumper. No other cars were involved. I then contacted GEICO to file a claim. Prior to this incident, wife and I had NO accidents or driving citations. The adjuster estimated the repair work to cost $1,200.00. I took my vehicle to an independent shop and paid cash to have them do the work for much less, so GEICO didn't have to pay the $1,200.00. The only thing GEICO paid for was the rental car I drove during the repair period. Because GEICO looks at this incident as an accident, they jacked up my auto insurance premium. Looking for another insurance company.

There is no local agent. Everything is either online or on the phone so if you are interested in know your agent, like Allstate or State Farm you may be disappointed. But everything is made easy for you. Starting out as a government insurance company, they have been around. One of the best and easiest claim departments. Professional, kind, easy to work with, and comprehensive.

As far as claims process GEICO is awesome. But the basic customer service sucks and is lacking. They hold the account hostage taking money that they should not be taking by charging for people who should not be on my policy. They keep charging me for a teenager that doesn’t even drive and in spite of several notifications that the child’s is not allowed to drive.

Very easy to go online and get coverage, information is explained, I don't have to wait for a rep to get back to me. You're able to add or delete, change coverages all in the comfort of your home. They have a mobile app as well.

I am in the claim process with GEICO and am awaiting the resolution. It's a stress free experience and the customer service agents make you feel at ease. They recommend service and discounts that would benefit you and your family. The savings is awesome that why I switched from my previous car insurer.

GEICO is awesome. I have never put a claim in but when I changed vehicles they bent over backwards to help. I currently have four policies with them and every time I called they were very knowledgeable about policies.

I'm a 10-year customer of Geico and I find good drivers are not rewarded as they should be. When I ask why are my rates going up, with no accidents, I'm told when some else has an accident, all customers have to pay to adjust to claims being filed by other consumers. We should be judged accordingly, not compared to other bad drivers. I am accident free with Geico, thank God, for 10+ years and I don't see them rewarding me for a good driving status. I wish they paid more attention to good drivers. How about some type of compensation for being accident free, perhaps every 6 months? Ridiculous. Also, the prices creep slowwwwwly up and before you know it, it's a $10 increase. When you call, they start the double talking. Other than that, filing a claim was fairly easy; Geico was attentive and wanted to resolve the matter.

Everyone at Geico, from the customer service reps to salespeople, adjusters and Geico approved body shops are courteous, friendly, helpful and professional. The claim process is easy, you get a check when you go to the adjuster. What more can you ask for?

Claim was no fault comprehensive & Geico declared damage caused by at fault collision. Their representatives seemed clueless and I got different answers to same question. I would not recommend GEICO insurance.

Geico has always provided excellent customer service! I'm always able to make changes to my policy without any hassles and delays.

I had insurance, all they was overcharging all the time. They DID not show that they part of all state which I think they not good company. Geico is always decent and overall all good.

Being a customer of Geico for 30 years and never a negative issue has ever been part of my experience. Also, even though I did request quotes from other auto car insurers, I've never receive a quote that could compare with coverage Geico has consistently offered.

Filing a claim with GEICO seems quite simple mostly. They answer phones day or night. They will let you know you can rent a car if your car was in an accident. The only bad thing is that the price keeps going up year to year, about $50 bucks. Still the cheapest price I can find anywhere for full coverage.

I have checked a number of auto insurance companies, and Geico seemed to give the best quote and is the low cost auto insurer. They are very easy to make changes. Geico is a very large company so they can back up their claims, even though I have not had any claims with them.

For the first time in 33 years of having my driver's license, I had an accident, (young, inexperienced driver started to pull off as our light changed to green and then stopped to answer her phone), and GEICO wouldn't forgive my first accident. Spoke with my old insurance agent and with another insurance company and was informed that the accident would have been forgiven because I have a really good driving record. I had to continuously call the agent that was in charge of my claim. After the sixth attempt to reach her, I was contacted by a different agent. Not happy with GEICO. My spouse and I do not have a dedicated insurance agent like we had with State Farm. Seriously considering going back to State Farm.

I left my previous insurer for Geico in March 2018 for lower rates. I pay my next month bill online no problem. It wasn't until I received a policy cancellation notice because I didn't return a mandatory survey. As soon as I got the cancellation notice I called Geico and requested another survey because I didn't receive the first one. On the cancellation notice it said I had until May 8 to submit the mandatory survey. I mailed the survey back to Geico in their self addressed envelope to somewhere in Virginia on May 3 2018. Now when you call the number for the underwriting department it's not in the same state in which you send them mail. So now you have to wait for someone in another state to input your info into geico computer system so that other reps can review.

A car with 2 very young girls driving touched my car in Pembroke Pines FL. As it was lightly raining, I inspected my car and I was happy to see ABSOLUTELY NO DAMAGE. I then went to the other car and luckily there was no damage there either. I told the driver we have no damage so we should be happy. However, the obvious teenager said she had to report it because hers was a rental car. The rental car company is called Sixt Rent A Car. If you see the reviews for Sixt Rent A Car, you will see exceptionally LOW LOW Ratings.

GEICO made a difference in my life. This company saved my sour opinion on insurance companies. They offer so many discounts and they are so easy to work with. I feel proud to be military with them.

GEICO is not just in it for the money. They have good coverage and rates for good drivers. Also good customer service with honest and dependable help in covering accidents and repairs.

Geico is a good company. They make it easy to enroll, process a claim or cancel and they are always helpful and attentive. Filing a claim is simple. You can do it online with no hassle. They have competitive prices for an excellent service.

I've been with GEICO since the early 70's; at one point years ago went on the family plan at the suggestion of their rep. The Geico claims rep happened to have his office in the car dealership about 35" away from me (rural Maine). It was smooth, efficient and fair and covered all damage. I was given the choice of having the work done "there" at that dealership or the known body shop about 10" from me. Showed no partiality. Overall, GEICO has been reliable, cost reasonable.

My policy is easy to understand and affordable. Even when I was shopping around for new coverage I told them about it and they ended up beating the competitor at that time. I can always reach a customer service rep when I need to. They also work well when making changes and will provide whatever I need when I ask.

Everything is pretty good but not totally excellent. The claim was very easy and the service was really good. The agent was really nice as well. The only thing that I did not like is that the agent was trying to take blame, when the other party was at fault.

Geico is a great insurance company. They have become a lot more competitive over the years which is good. It is still very expensive insurance so hopefully within time their rates will go down a bit more.

Hit in an accident due to driver failure to yield. Claim settled after weeks of dealing with insurance company, multiple statements for accident details and assistance of personal injury attorney. Geico is okay. Typical insurance company raise rates yearly and filing a claim is difficult with an incident that is the fault of another driver. When providing accident statement seem that Geico is asking a way not to pay claim. Time to shop around for another insurance company.

Unlike the other auto insurance companies I have used, GEICO has lowered my premiums instead of increasing them at time of renewal. The policy includes roadside assistance. I have had to use the service 3 times in 2 years. Once for myself and twice for the family member who is on my plan. The amount that I pay is reasonable and the customer service reps that I have spoken to were friendly, accommodating, and resolved any issues or questions expeditiously. The service has been prompt, usually sooner than the estimated time of arrival and the person who came was always courteous and professional.

I was able to set modify and review my contract without human interaction with Geico although it was available if needed. I was able to pay the monthly payment without a huge downpayment as long as I setup recurring payments with my card. It was very simple easy process. My verification was emailed to me and I was able to view them online.

They don't care about their customers. They treat with rudeness. And unfairly. They are cheap with their customers. The worst company. I hope they go under. Because they have cheaper rates they probably don't pay their employees enough, so you get bad service there. They wanted to charge me 20.00 for a payment that did not go through. I gave the new bank info. They never updated it. I guess they need the 20.00 so bad. They will lose a customer now. Who pays more than that in a year. Ridiculous. Going elsewhere.

Geico cares about its customers. They are always available for questions and are fair in compensating the customer on claims. I have had both car and home insurance claims and the service I received was so great. My claim was settled easily and there was never a time I felt neglected. I will never change companies.

I was with them for 10 years and their prices doubled. Took them 2 months to replace the windshield. They have lost touch with their customers and they don't appreciate loyalty. That is why they have to advertise so much. If they would use all those millions in advertising in reducing their premiums they could be a better value.

Rude customer service, incorrect and incomplete information; made me feel as if the claim was my fault, my rates went up almost double. They should stop wasting so much money on television ads and promotions and spend it on customer service. Their policies are not consumer friendly. We got better value at lower prices from other insurance providers.

I WAS HIT IN A GAS STATION. THE CLAIM WAS SETTLED 100%. THE OTHER DRIVER'S FAULT. She was a new driver and was cutting across the gas station parking lot as I was pulling up to the gas pump and hit the front of my SUV. I had the hardest time trying to get the other driver's insurance company to call me back after the claim was filed. I reported this to GEICO rep. and asked if she could handle this. She said, "I am sorry. There is nothing I can do. You can have GEICO pay for your damages or copayment and we will go after the other company and reimburse you for the copayment/deductible." I said that the claim was settled in my favor and she said yes. I said, "You have all her information and talked to her agent right?" She said yes. "Then why Can't you handle getting them to pay me?" "Because that's not how it works," she said.

The car insurance industry is all about the big bucks. I have been with GEICO for some time now and they could care less about keeping my business. This is why every six months, or so -- I shop around for a better rate. I called GEICO about lowering my policy cost and was told there was little they could do. I went online this month because the price went up again because I pay every six months and was able to lower the cost without human help.

A driver ran into the side of my car, very gently, which caused a long crease in my side door. We pulled over into a parking lot to call Geico. I looked at the man's car, which did not have a panel that wasn't damaged. Right away I figured out that this was a con that is used often. In the very cold area a policeman arrived but didn't spend but a half a minute with me, was rude, got in his warm car and took off. When I called Geico asking what to do the lady told me it was done and that they were processing the claim and my rates would go up. I was ignored regarding the claim, damage to my car and I had been paying for years. I believe because I'm an older woman, with a very clean record as well as what happened in that parking lot, Geico didn't want to spend any time helping me but wanted to raise the rates. I have seen the man a year and many months later alongside a road, in parking lots for accidents.

GEICO has very reasonable premiums, excellent website and great and professional customer service. Although the deductible eclipsed the claim, I was connected with a glass replacement company that expedited the repair at very reasonable cost.

In regards to my initial setup experience, it was a disaster. I tried to have auto pay done. One Assoc. said, "sure, no problem." Then I got hit w/ auto draft two weeks early! Problem. The date I told them & the date they put into the computer were very different. 2nd time w/ renters insurance, same thing. So, w/ regards to billing &auto pay - wouldn't recommend. However, as a total company & actually saving money, they are good. They are very helpful and knowledgeable in answering my many questions. And they cut my previous auto & renters insurance bills by 40%. They are nice, but you really have to watch everything they do.

I've been with Geico over 20 years and have had to file claims. They always take care of a customer from beginning to the end. When filing a claim, I call it in and the adjustor will call me back to set up everything. They strive to always make sure that have taken care of you.

Very affordable coverage for multiple vehicles, easy process to make changes to your policy, automatic distribution of new policy cards through email. You can print or have them mailed to you, it’s a very effective process. Very quick to respond when filing a claim, they get back to you within 24 hours of contact and were overall very efficient.

Anytime speaking to them, they were very helpful and courteous. Had been with them for some time. After adding an additional vehicle to my policy, I was able to go to a different company for a very nice price difference.

I couldn't pay for a couple of months and GEICO they didn't cut me off or charge me any late fees. And it's by far the cheapest insurance compared to all the others so I'm sticking with them. Customer service agents are friendly, helpful and know their insurance. Good job Geico!

So I got sideswiped by this lady along the interstate, the car she was driving is insured by Geico, she owned it was her fault and we didn't have any issue apart from waiting for the insurance company (Geico) to compensate for the damages. Three days in a row I have been called by three people from Geico asking the same questions and asking me to give account of what happened, which I didn't have any problem with until this lady called KIKI who said she is the final claim adjuster called, she was very rude and condescending from the word go, she called my husband and told my husband rudely they have to investigate why the driver is not under their cover, she called me a few minutes after that, and boy oh boy, she was very rude and nasty.

With my auto, filing a claim was quick, easy and reasonable. They are very affordable and fair even with a new driver being put on our policy. Online app is easy to use. I can request any and all info with it and you can file a claim including pics from your phone. However, they don't like to cover much for homeowners. I definitely would recommend for auto but not for homeowners.

Before making my aftermarket purchase, I asked what was the ability to have additional components covered. I followed the company's procedure to the letter to ensure my added property will be protected within the policy or at least be informed if it is not possible and make an informed decision. Following such procedures and still be told the opposite makes no sense and diminishes the confidence of the consumer of the product they sell and dealing with the company again. The Claims agents do not know what you have compared to the in store agent that sold you the policy. That can be very frustrating to say the least.

I am truly disappointed with Geico. We have been loyal customers for 10 years. We have had no tickets and only one minor dent. Our rates every six months go up and have now doubled over the decade. It is simply disgusting that this is how they treat long time loyal GOOD drivers. Their only excuse is that their costs have gone up. I am sorry but 3200 yearly for two cars for people that are good drivers with excellent credit is unacceptable! We will be going elsewhere. Shame on you Geico!

I was rear ended by a Geico insured motorist and my bodily injuries along with medical bills and time off work were simply not compensated because their insured said the accident wasn't that bad, therefore they denied my claims EVEN AFTER I provided them with all the documents. At the time of the accident my 2017 Honda Accord was brand new so how else would I have ANY type of damage on my vehicle, estimated around $1600-1700??? It wasn't like I was saying I would never be able to work due to this accident, I simply asked for the monies loss due to THEIR insured's neglect. ALL their staff are extremely rude, inconsiderate and disrespectful.

I switched to GEICO when the insurance company I was with at the time raised my premium far beyond expectations when I had an unavoidable minor fender bender incident during inclement weather in a very slow tight traffic situation. I then chose another insurance company which happened to be GEICO. In the at least forty years I've been with GEICO, I've had only a couple of claims. GEICO has never raised my rates because of a claim. GEICO is a great insurance company. The associate was prompt, pleasant to talk with, took care of everything.

Last year, I had two car accidents. One was my fault, and the other wasn't, despite the police report saying it was. I challenged the police report and appealed it. The judge barely listened to me before refusing my appeal. When I went into the judge's room, he was accompanied by a man I didn't know, who didn't introduce himself. I later figured out that he was a representative of an insurance company. They had a great rapport and I realized, while still arguing, that my case had been determined before I ever walked in there.

Geico is easy and fast. They will walk through every step explain all the coverage you will need for your family, but all insurance companies will not tell you how to save money if you have young adults both boys and girls driving, so do your homework on this. The people who work at Geico are very friendly, super nice, but most of all you will get the best price, if you don't you should tell them that other insurance companies are lower, I havn't found another to come in as low as Geico.

When I called in, GEICO was not nice. The person who caused the accident said she called the police to come out and they wouldn't. Her son, who worked at the police dept, came out and got on to her about running stop signs and excessive speed, reminding she was already in trouble because of it. I was dazed and shaken so I let her call the police. BIG MISTAKE. She took my info and called GEICO lying about the location and circumstances and saying I was at fault. GEICO believed her and rejected my claim. I had to get a lawyer to expose her and get Geico to process my claim. My lawyer made GEICO backtrack and paid the claim. I dropped them and I got another company. This was in Florida. If you never have an accident you do not know how your company will treat you if you do. I wish I had recorded my interactions with GEICO. I will always call the police myself even if someone has already done so.

In mid March I contacted GEICO to determine its policy on insurance for pizza delivery. I explained that my child works at a restaurant as a cook and had been offered hours as a delivery driver. After hearing the policy I responded to the agent that my son would not be allowed to deliver pizza. 6 weeks later I received a formal notice that my family’s policy would not be renewed in June because all of the cars were being used to deliver pizza. After 17 years claim free GEICO is accusing me of lying and has demanded a formal letter from my son’s employer confirming that my son is not a driver in order to stay insured. DO NOT INSURE YOUR CARS WITH GEICO, where they do not value customer loyalty.

I’ve had Geico for a while now. The issues that I’ve had with my car they never were a problem but when it came to a water pipe burst in my home and flooded my downstairs floors it was a nightmare! I went months without having an actual floor. Had to cancel parties I had going on that was going to be going on with my home. The claims adjuster took forever to get back in touch. They originally sent the wrong check which took even longer to get my floors. No one was sympathetic about the situation or cared. I talked to many people and got nowhere. Things were broke in the process. It shouldn’t have taken 6 months to get all this handled. And after a year later they still are asking for pictures when they already had them from the inspector!!! The only reason why I’m considering staying is the price. But I will NEVER want to do a property claim with them ever again.

I was in a car accident April 12!!! The person who hit me is insured by GEICO and when I tell you that GEICO has made my life a living hell! I mean it! My car was TOTALED! I had a BMW and the person who hit me had a Honda SUV, my BMW was a Sedan, his car ate mine and I had to rush to the emergency room, not only that I had an anxiety attack. You think Geico will say "Oh Gosh, it was the person who is insured with us fault. We better do everything we can to help." Nope!!! They tried to screw me over the payment of my car. They made me feel like I wasn't the victim, the motor adjuster on my case was SO unprofessional and tried to scam me TWICE! Like I had to call his ADVISOR & MY LAWYER right in front of him to BUST him once and for all. GET A LAWYER!!!

GEICO tried to settle for 1/2 the damages for my Jeep Cherokee, they are dishonest rip off company. I would never ever choose this insurance even if they offered it for free. Worst customer service and management! And while I had a seizure that caused my accident. How can they afford to produce all these cheesy commercials with a stupid gecko? Please don't be scammed!

On April 5, 2017 I had an minor car accident in front of the Chase Bank on El Norte and Broadway in Escondido. I had a very small scratch on my brand new 2017 Mercedes. The Geico Insurance adjuster Mona **, estimated the damage to my vehicle at $142.00, to rub out the minor scratch. At the time of the accident I did not notice any damage to the other parties vehicle, and he did not complain of any injuries at all.

I had an accident with a person that had Geico insurance. When I filed my claim they made me say who was all in the vehicle. When the claims person called they wanted to know once again who was all in the vehicle, then processed to ask stupid questions. My car was in a parking spot stopped and the passengers were getting out of the car. This woman asked, "were you on your cell phone? Were you doing drugs at the time? Were you looking back?" Then they sent an email asking for the third time for me to list everyone in the car and they needed a recorded statement. They did not wait on the reply but said, "the police report said it was your fault" and so the claim is cancelled. I believe Geico makes this process hard so you will get frustrated and not want to go forward.

I found out by going to another insurance provider that Geico was charging me over 2000$ a year extra for auto insurance. When I called Geico to end the insurance contract they immediately stop the use of the Geico app on my phone while I was speaking to a rep in the chat room. Then 3 days later took a premium payment and took over two weeks to refund me. The only reason I received it back was because I was calling the company every two days. Horrible company. Will never use them again. They robbed me for over 10 years.

I started with GEICO in 1994. I was very satisfied with the auto rate. I had never had an accident that was my fault nor a ticket. After about 20 years of being with GEICO, I became somewhat disappointed. My rate was continuously going up for no apparent reason. My husband convinced me to go with State Farm that he had for 30 years since he was 16 years old. I changed since he was going to be the one to pay the premium! After 4 years later, I decided to go back to GEICO. My rate was reasonable again.

My wife had switched to our auto policy to GEICO end of 2012 from a different company to when we bought a new auto - Subaru Forester. Unfortunately, I had left it to her to arrange for an auto insurance and this was MY GRAVE MISTAKE. I recently was scrutinizing important financial documents and came across the GEICO auto policy and that's when I realized that they were charging us double the premium what another company, Liberty, was charging. I also observed that GEICO was charging an increasing amount of premium every year (the premium should have been dropping since the value of the SUV was depreciating!!) and also the rate that they were charging us was for NY City and for the suburb where we live. I had written to their CEO whose response was very cold.

I have had an auto policy with GEICO for 20 days (was a previous customer before) and initially things were well. Today's date: 4/20/2018. Policy Start date 4/01/2018. Original purchase date 03/18/2018. 6-mo premium quoted when policy was created: $973.30 as of 3/18/2018. Me: 40yrs, homeowner of "House A" in "City A", 2 vehicles and engaged now. "House A" is also insured with GEICO with Liberty Mutual as the underwriter. I obtained my policy through GEICO's Military center as I am a veteran of the US Army. I live about 15 mins (backroads and stop signs) from my job...it is a 5 mile (one-way) commute. I am engaged and added my fiancee to my policy as an authorized driver to use one of my vehicles.

Absolutely horrible company. GEICO has absolutely no interest whatsoever in advocating for their customers or looking out for their protection. Another driver of a large Jeep SUV who was distracted on his cell phone, double-parked in front of a bus stop, and flirting with a girl standing on the corner, reversed his SUV on a ONE-WAY STREET and backed into my bf's car (while stopped at in traffic) despite my bf's honking for 7 seconds (bf could not back up due to lane of traffic behind him, caused by this other driver). Of course, GEICO determined that my bf was at fault and assigned 80% blame to him instead of the driver that hit him, stating they could not prove what happened but still blamed him anyway. GEICO agent "Dion" had the nerve to asking my bf why his car was stopped there.

Geico decided to raise my insurance rates for a claim I didn't even complete! Now I'm stuck with a damaged door and my rates more than doubled! They won't provide help at all and won't hear anything of it. I've been with them for three years! I'm a civil service employee and Geico def does not help any government employees! My insurance skyrocketed from 195 to 350!!

Trust me on this... NEVER use Geico for insurance! My son's truck was totaled by a Geico insured person, cop said it was 100% their fault, but Nancy at Geico said that the cops report was suggestive and “just a tool they use”! I did NOT back down. I told them “This is how it’s gonna happen, you’re either gonna take 100% responsibility now, or I’m gonna go pay $25 to the magistrate's office to have everyone subpoenaed to court and you can drive all the way down here to Campobello and pay the 100%. Then, if I don’t hear from you by tomorrow morning, I’ll go pay that fee!!!" 30 minutes later (after days of no returned calls) they call and change their tune! They paid 100% but they’re still crooks!

GEICO changes their monthly billing on a whim. Even when you have a contract and a billing agreement, they will just suddenly decide they need more money. When I purchased the policy it was for everyone living in my house including 3 daughters and a future son-in-law. I owned 1 car, 2 of daughters owned a car and my daughter's boyfriend who lives with us owned a car. We told them all of that information when the policy was purchased. 13 months later they decide I don't have an insurable interest in cars that I don't own, and they decided to drastically raise the charge for my daughter’s car who is in college in Orange County. They want my MONTHLY payment to be over $1100.00. My oldest and her fiance switch to AAA insurance, I work out a payment plan to get things manageable.

As my auto insurance policy was approaching renewal I was asked by email to contact a Geico Auto Insurance representative. I contacted them on 3/6/2018 and they told me that my rates would be going up $96.00 per month, no accidents, no incidents, nothing to explain the increase. I elected not to re-new and told the agent I would purchase auto insurance through another company. On 04/14/2018 Geico debited my account for renewal of my auto policy subsequently overdrawing my bank account. I have filed a dispute claim with my bank, contacted Geico who assures me they have already refunded my money; however...it is nowhere to be found. Every day I have to call and try to determine where my refund it. It is a nightmare! A representative I spoke to told me this happens every month with people calling in about fraudulent charges to their bank accounts! DO NOT USE THIS COMPANY FOR INSURANCE!

I needed a multi-state auto policy so I contacted GEICO. Everything was fine until the Texas insurance agent kept trying to close the deal before I spoke to the Maryland insurance agent for the multi-state policy. The Texas agent assured me that the price and coverages for Texas and Maryland were exactly what I asked for, so I closed the deal with the Texas agent and submitted a payment via my bank account. After closing the deal with the Texas agent he transferred me over to the Maryland agent who then confirmed that the Maryland policy was not what I was expecting. This was an overall deal breaker for me so I requested to stop the transaction with Maryland and requested to speak with the Texas agent so that I could cancel the policy.

After been a customer for more than 10 years and not having accidents for a while I'm receiving a raise every 6 month for the last 2 year. The last one was 7%. I called and they said it's because there are a lot of accidents out there. They don't care about me... They're trash.

I was sideswiped in an apartment complex with a speed limit of 10MPH. The woman totaled my car and Geico my insurance ruled me at fault. Needless to say she was doing about 40 to total a vehicle. It caused no damage to her bumper because she hit me from the side. I later found out they couldn't get her statement, so they claimed I was at fault. It's their job to track her down and get her statement when I provide the details! Furthermore, why would she speak with them when no damage to her car occurred -- and my insurance said I was at fault. I had to explain that she couldn't total a vehicle if she had been doing the speed limit. I had just paid the vehicle off 2 years early and that was that.

Every 6 months I get ripped off by this company. My statement comes due and they've raise my rates more than $100. I've done absolutely nothing wrong with no claims, had no accidents or tickets. Customer service only gives me some song and dance. It just not Geico. Every piece of crap insurance company does the same thing.

My husband had an accident on 3/27/18 and the resulting claim process has been terrible! Sadly, I had the misfortune to have just changed to Geico and our policy went into effect 12 days prior to the accident. As a result, I was told there had to be proof of the accident, a towing bill (which would NOT be covered, even though we had road service coverage) or an accident report, which would take over a week for the officer to complete and file since there were 4 cars involved and drivers from out of state.

I dumped this company 10 yrs ago after my rate jumped due to a petty, $600 claim to fix minor damage to front end damage. Despite the fact I was with them for over 5 years - without a single claim - they shafted me big time. Looks like GEICO has enough cash reserves to pay for millions and millions in lame, lizard commercials but not enough to treat their cherished customers right.

I have been with the company for 20 years. My wife and I have been divorced for 2 years, I remarried and went to put my new wife on and ooops remove my ex wife, my bill went up around 125%. Now bear with me, we are thinking married a drunk etc, but nooo I am informed by the ** company that if my ex wife had just called in and said she was leaving I could have kept my same account, but since I called in I got a new account and became a prisoner's lonely cell mate. My Ex Wife did nothing wrong, my new wife did nothing wrong, and well 3825 I guess I am the problem. I paid Geico roughly $15,000 dollars to send me a bill every month, never a claim, so with that, bill went from $82.00 to $168.00. Don’t forget new account even though it was always my account, so 3825 Geico time for my loyalty to go viral, hmmm Let’s visit Progressive. Cannot be a worse experience?

Storm/Nor'easter on 3/2/**. Homesite took their sweet time to resolve issues. In the case of damage, time is of the essence. We took the initiative to mitigate the damage. However, the claim process left a bad taste and a disappointment with Geico. Perhaps, the delay is deliberate since lapse of time makes it harder to do a fair assessment of any damage and hence, lack of prompt resolution of the homeowner's concerns. Stay away from Homesite and Geico.

My son was in an auto accident on April 4, 2018. The accident was solely the fault of the Geico Ins Companies insured. I have a 2008 Honda Accord EX. The adjuster took off for any and every dent and/or paint scratch in my car so he could rate it at "rough" and "poor" condition so the value would be lower in their system. I believe the fair amount for my vehicle was approximately $1000.00 too low. Now not only do I not have a vehicle due to the actions of the Geico insured but I cannot replace my vehicle with even the exact vehicle I lost for what was paid to me by Geico Ins. Co. I think Geico Insurance is shady and crooked and I would NEVER use this company for insurance coverage. THINK TWICE BEFORE USING THEM!

Beyond terrible and utterly worthless. Switch off Liberty Mutual to Geico to save some money. However I stated I need an SR-22 with my Auto Insurance coverage as it is a requirement of the State of NH. Geico said yes they do have SR-22 Coverage and, "We will cover you." 1 Month later received notices from State of NH, that I failed to file automotive insurance with SR-22 (Nov 2017). Contacted Geico: Agent issued a new SR-22 to date my Policy came into effect to show continuous coverage with no gaps. Called back Geico to check to see if I was all set I was.

Geico homeowner's insurance is worthless. I’ve been out of my apartment for 5 months and counting and my insurance adjuster has accepted one phone call from me. It’s 99% impossible to get a human on the phone and when you do, they transfer you to a voice mail that no one has ever responded to. I’ve faxed and emailed documents to them and they just refuse to acknowledge or reimburse. I’ve had car insurance through this company for 20 years and never had to file a claim.

I am not a verified customer because my mother is the subscriber, I'm just on the policy with her. So I'm 23 and my mother is a subscriber for GEICO and has been for 7+ years. After I got my license she put me on the policy. Moving towards the point, I got into a car accident in July 2017 that I was found 25% liable for. This was my first, and I was alone (both parents out of state) during the incident and new to the experience. The police decided to tow my car because I didn't what else to do.

Went through Geico’s website and selected all options, even selected higher coverage options. Thought that we are getting full coverage and week later a rack flow under the car for vehicle in front of us. Damages oil pan of the car and had huge oil leak. Geico claim adjuster concluded that the rack was static at the time of impact and my insurance doesn’t cover it. Geico adjuster concluded his facts based on “USUALLY” statement. I do not understand how someone can use USUALLY statement to conclude anything. Stay away from GEICO. Might be cost effective but it’s a big headache dealing with biased minded company when their support is needed most.

I was with Allstate for 10 years, I had no problems at all. I decided to move to Geico as they offered me a lower rate and better coverage. For the 1st time in my life, I got into a car accident. Geico covered everything but then sent me a letter dropping me, stating they could not renew my policy. I called them and explained that it was my first car accident ever, they did not care. I am very dissatisfied and sad that a company that I trusted, ended up terminating my policy because of one accident. I never had any issues, but I see now that I should have never trusted them to begin with. Geico is not the company they say they are and I will never recommend anybody to them. Now, I am stressed out looking for a new company when they should have owned up to their word and take care of their customers.

I have been a customer of Geico for ten years. I called them to get a quote to add my teenage daughter to my insurance, and as it was out of my budget, I said I would not go through with that. As per their advice, I called to let them know that as she had gotten her driver's license, she would not be driving my car because I could not afford the premium - she could drive while she had the permit prior to getting her driver's license with no additional charge to my account. Anyway, they charged me, and I called to explain she had never driven my car after she got her driver's license.

Scammers, stay away!!! I've been insured with Geico for 3 years now, what I can tell you for sure is they are good at charging you on time every month and that is it, their main goal is to charge you. Never payback. I have two cars, both insured with Geico. Porsche Cayenne and Nissan GTR, both expensive cars so my monthly payment was about 500-600/month, sounds like a lot but that's why you get insurance, to feel safe right?? That's what I thought too, but not with Geico, my Cayenne got flooded during the last hurricane Harvey in Houston, Texas and they took it almost 9 months ago to the shop and since then they've been wasting time, I had 6 different adjusters who were asking me the same questions over and over again.

I was in an accident in which the other party did not have insurance so we had to go through my fiances provider, which was Geico, they settled with us for $1500, which I thought was the amount after my medical bills were paid but later I received a bill in the mail from the hospital for $4000! Geico never paid my medical that they assured my fiancé that they were going to pay!!! Now I have a $4000 bill in collections on my credit that I can’t afford!!! I tried to dispute it on Credit Karma but they didn’t remove it. Geico isn’t an honest company and I will never use them again!!

I left USAA because of the company siding against Trump supporters and went to GEICO with my renters insurance and car insurance. I rarely leave my town for anything so I had basic coverage on my car although it is a 2017. I increased my insurance to full coverage on 4/3/2017 because I was going to pick up a family member in Wisconsin on 4/19/2017 and I live in North Carolina. The weather in WI is terrible at this time of year so I thought better safe than sorry. On the 20th going over train tracks in WI the rear of my car slid to the right as I crossed train tracks and the right back passenger door hit a steel concrete barrier pole I overcorrected and had a 6 in scrape on my front left bumper. The damage looks very nominal so I thought wow thank god I bought the insurance.

I own a small Business in Fairfield Alabama, (JJ Wings, LLC). On January 14, 2018, a vehicle ran into the building causing destruction. The police report identified the owner of the vehicle and the insurance provider (GEICO). GEICO was contacted and informed of the incident and provided the police report. A few days later a claim’s adjuster from GEICO was sent out to assess the damages. The adjuster said a GEICO representative would be in touch with their findings. After several weeks of having not heard from GEICO, my attorney reached out to GEICO requesting status of the claim. GEICO representative indicated they had not been able to reach the insured.

Hello everyone, I am 21 years old with a perfect (now ruined) driving record. I've never been in an accident before the one I'm about to tell you all. I've never had a ticket either. On March 20th, I bought beautiful Infiniti G37 Coupe. The very next day, I was literally a minute and half away from my house. I was in the right lane and there were cars in the left lane. Some wanted to turn left, some wanted to go straight. The first car swung out quite swiftly, so I slowed down. I was lined up next to the car that caused the accident. This lady DID NOT look. She swung out into my lane with such force and speed. I hit the right side of my car into a light pole. Mind you I haven't had this car for 48 hours!!!

Geico calls you and record your calls to get the side of the story of what happened for the accident but they never attempt to contact their own client to get their side of the story and then automatically send you a letter saying that your claim is denied. After several calls with Geico they started saying that I had agreed to sending receipts and things that I never agreed to and when I asked if they had attempted to contact their client they had not after almost 2 weeks but yet they had been calling me almost every day. Only to find the letter at the end saying they were not able to contact their client and that they will not take responsibility.

Telor ** with Geico is a horrible claims adjuster and he does not do his job correctly. He decides if you are ** and then he goes against you and states that the ** driver is at fault. The ** man that TBoned my car is told that he was in the right and that I am liable for this wreck just because I am not ** like the claims adjuster. The claims adjuster Telor ** is racist and did not like it when I told him that anyone with a damn brain could see that I was TBoned and not sideswiped as the lying ** man stated after flooring it and slamming into me.

I been with Geico for over 5 years with a premium policy. I receive a letter that they going to canceled my road service because I used many times. They said that was a towing services which I never had. I only call for jumped start (battery). I call. I explained that out of many year I call only 2017 4 time and 1 of them never came in. Never have any type of claim, always pay on time. This is not right.

I recently got hit my rear bumper from the careless driver and got a little scratch and cracks. I have contacted Geico who is the driver's insurance company. Even though I had a police report, they told me that the police report is just a reference and they don't always go by the police report. They kept accusing me over the phone that someone was trying to erase the scratch from my car. Who wants to erase the evidence? The driver just told Geico that they did not hit me, so Geico just kept going by what the driver told them and they did not even listen to my statement.

I got full coverage GEICO insurance then my car was stolen 8 days later and totaled. They are refusing to pay me for my total loss saying I haven't had the car insurance long enough so my car isn't covered even though I paid for the car insurance. They are lying, conniving thieves.

Yesterday my husband had a flat tire and he got stuck in the highway, with my 3 kids, at 2:00 pm. He called Geico and the tow truck arrived at 6:15. They had to pay an hotel for the night... We are so disappointed. 4 hours in the highway is so dangerous, thanks God nothing happened... I am already looking for another insurance company for our cars.

While we had no accidents in 2016 or 17, we've faced rate increases that now total $80 per month. We drive old cars, we commute relatively short distances each day, and we've adjusted our coverage to keep our rates low. The explanations typically given - rate increases are the result of more uninsured motorists getting in accidents - are not persuasive, in my opinion. A slight increase in accidents seems to provide the ideal opportunity to charge higher rates and increase profit margins. On the bright side, their customer service is good. I get the impression their representatives are well aware of the fact the customers are getting screwed, so they are sympathetic to our complaints.

They change the rates on you based on their mistakes. They give you extra discounts that you wouldn’t even qualify for and tell you it was a mistake on their behalf forcing you to pay the difference and the increase. I was paying 1000 dollars a month for liability and they said that they made a mistake and gave me a home renters insurance discount, which I never mentioned renting a home since I don’t, and it took them two months to realize that causing them to change my entire quote two months later and trying to raise it from 1000 to 1200 as if 1000 wasn’t already a lot to be paying for insurance.

I got rear-ended by a car insured by GEICO. They took almost a month since I submitted the claim. The person in charge of processing my claim was never at work, and the day that I got to talk to her she couldn’t work on the claim because she was going home early. I had to keep calling so she could start working on the claim. Another lady that was filling in for her got even worse attitude, treated me like an animal and when I told her that I didn’t like the way she was talking to me, she hung up on me. Geico representatives treat you like you’re begging them when you call them regarding a claim and the representatives act like the money to cover the damages to your vehicle is coming out of their pocket. Most of them are very nasty. I guess Geico knows how to pick them.

It was very dissatisfied with Geico claim center. I was involved in the accident, rear ended by a person and she doesn’t have any insurance. I called and open a claim for the uninsured motorist property damage for my vehicle. After a few call, the person handling my claim said a bunch of things and took weeks before finally deny my claim. She try to justify that I was at fault. It was so crazy that knowing Geico auto insurance is a fraud.

I got a quote for a car that I was wanting to finance. Set up an account with them for $265.00. I changed cars on my policy before the policy was even suppose to start & received a new price of $235.00. Long story short they charged both amounts to my card and wanted to penalize me for not having $500.00 in my account. They never put a stop to the $265.00 policy and wanted me to pay a fee for them not doing their job! The customer service lady was rude and very condescending and told me they just thought I was getting ahead on my payments and would not stop the payment from continuing to go thru knowing the money isn't on my card. This is my first month with them and I'm already highly disappointed.

Homeowner Insurance from GEICO keeps charge higher and higher every year. In 2018 it charges around $100 more than last year. The customer service people don't care when we called a few times at 855-721-9250. The employee #** name Rob threaten he may charge more than the amount that we complained.

This is the worst company to have insurance through if your vehicle is financed (if you owe someone money on it), 99% of our company's interactions with Geico they don't pay off the owed amount of the vehicle. They have their own set of adjustments that devalue a vehicle even further than the normal NADA guide or KellyBlue Book or even Black Black.

I have been a member with Geico for a long time, more than 5 yrs and all of the sudden they drop my coverage and cancelled me for unknown reasons I don't understand, due to the underwriting w/c doesn't make sense. I never have any accidents, tickets or major claims. The only minor thing I claim was run out of gas and that was it. As far as gas claims, they very cheap in giving you gas, only an equivalent to $5.00. Does not give you enough like 3 gallons to get to your destination. I would say to stay away from this company. They're not cheap as they advertise in TV or radio.

Okay. Well first off I never write a bad review but I'm just so angry with this company. It's unbelievable. We have full coverage on both of our vehicles. We pay a ridiculous amount of money and some ** ran my boyfriend off the road and he had hit a telephone pole. He did not call the police. He had come home. He didn't have a phone on him so when he come home we called Geico and we had let them know what had happened. They sent us to their Department to look at the car about a week or so later.

Very dissatisfied with Geico, I recently was in an accident with an Geico insurer and she knocked off my bumper and it was dented up and my light was scratched up and had a little dent and scratches on my hood. Went to get my car estimated by an Geico adjuster and she literally sat there and tried to tell me she didn’t think some of that stuff happened from the accident, and she also mentioned that my grill of my car should have cracked and my light should have cracked also. For one you don’t know what will happen in an accident, so you can’t sit there and say anything if you was not there. Two she told me that they will only fix certain parts of my car and will not cover the rest unless I have witnesses of what happened or a video from the parking lot. I had two witnesses in the car with me and they seen everything, Geico did not want to hear anything from them. Which was totally wrong.

They have on my claim back in June 2017 which they didn't pay for the semi truck threw a rock on to my windshield. They wouldn't pay for it. I had to pay out of my own pocket. That's ok but they have it as claim against me... What a joke for ins company. They cancelled me when my garage got broken into. Stole my Harley Davidson. They drop me real fast, they paid me. I had to fight for it. Full coverage my bike was covered. They do not want to pay for anything. Just want your money and handful of lies. They will send a private investigator try to get you for fraud. The police just laugh at them. Stay away from them... It cheap ins that what you get cheap service!

I requested for RoadSide assistance. Customer rep contacted a provider and told me they will be come in 60 mins max. I waited for 2 hours and realized that Customer rep shared wrong phone number with the Provider. I keep calling Provider and Provider talked to me like they are doing favor to me. GEICO rep didn't care about the time I waited. After 3 hours, they said sorry and hook me up with another provider. It's been 4 1/2 hours now and I am still waiting for my roadside assistance. Deeply disappointed with this service. Just be careful when you are dealing with Geico.

We have been with Geico for 3 years, we always paid our insurance premium in full 6 months advance payment. My wife and I never had an accident or any claim during this time or in the last 5 years. We always thought Geico gave us the best rate and we could not get it any cheaper elsewhere. This time we decided to check before renewing the policy and were extremely shocked and hugely disappointed to find out that for the exact same coverage Geico was asking us to pay $1,265 vs at Progressive we obtained the same policy for $769. I could have understood difference within $100, although a difference of $586 is totally unacceptable. Now we are wondering how many times we were overpaying with Geico since we did not shop around?

I am a non US citizen living in Florida. I bought a new car and contact Geico for insurance. I didn’t know the system but explained that I am new in US to get help and insurance. So they charged me for 6 months. At this time I asked people I met and realized that they gave me joking coverage with a big amount of charge. They also tried to renew it automatically. I called them to make a better offer and they said this joke offer is pretty good. I told them to cancel it and so we did. Next day I visited an insurance office and what I get was premium perfect coverage to the same amount Geico charged me for 6 Months. I felt so sorry for Geico. They could only ROB me for 6 months. Thanks for reading. Be careful to Geico.

Geico never informed me they did not received the correct paperwork or filled out correctly and cancelled me because I did not fill out that I was the driver of the car. I am buying registered to me and they had all forms of contact for me. Home phone, business phone, Cell phone, my wife's cell phone, Email for personal and for work -- they just cancelled me –WOW. That is not customer service.

During Hurricane Harvey my daughter had to go live with her father and he took out coverage that was on top of his coverage stating that she was cover under his policy as a driver and covered in their policy. Works for any car owned or non-owned by him for temporary substitute use. Just so happened she had borrowed my car and a deer hit her. They gave some BS answer because she had keys to it, it didn't fall under temporary substitute vehicle so please don't ever think what they tell you is actually the coverage you are receiving.

I've been a Geico auto insurance customer for well over 20 years. I noticed that my bill for July - Dec 2017 was $847 while my new bill for Jan - July 2018 was $1028. That's a 21% increase in one billing cycle! I have 3 cars insured and no accidents. Thanks Geico for screwing your most loyal customers!

I called GEICO to let them know I've retired and I'm not putting as many miles on my car anymore and they make the change and then inform me my insurance will go up $40 per year with the change! Apparently even though I'm now driving less than 1/2 of what I was they determined I will be driving on less familiar roads so that's the reason for the increase. I escalated the call to the manager who told me the same. My last GEICO bill went up $100 and I haven't had any claims and now on top of that they're going to increase it $40 more because I'm driving less! That additional $40 just wiped out that warm and fuzzy customer service GEICO tried to give me. I immediately went online and got a new quote from Progressive and saved myself $200 more!

I work for the lien holder on a customer's vehicle financing. I was on a call today with Geico claims rep Tammy and a mutual customer. Geico is this mutual customer's insurance provider. Tammy was rude and interruptive during the conversation. I speak with insurance agents and claims representatives on a daily basis and have never experienced a conversation even half as rude as this one. The mutual customer was having an issue with a repair check that was issued. At the beginning of the call, Tammy stated that she was on the line to make it clear that Geico was at no fault and not impacting the customer in any way. This was before we even discussed the situation at hand. Every time I tried to ask questions to obtain information and try to understand better to be able to help, Tammy would cut me off to once again point on why she felt Geico was not at fault for any customer impact in any way at all.

I pay for tow insurance every month for 2 years, I have never used it so I forgot I had it. My car broke down 2 hours away from home, I paid a tow truck driver $325.00 to tow my car the next day and Geico refunds $50.00. What a joke. Don’t waste your money and pay for tow insurance!

For several years Geico ran an ad campaign that sated "If you WANT to save 15% or more on car insurance, switch to Geico." We tried 3 times to get a better rate than we had. Geico never stated that to do this you might have to raise your deductible or lower your coverage to save. Notice that their current ads no longer state 'WANT' just you could. Geico should be brought up on charges by the DOJ.

I was rear ended by one of their policyholders in January of 2015 who admitted that she was on her phone (because people were wishing her a happy birthday) and just rammed into me while I was stopped in traffic at a red light. I subsequently suffered a concussion and had to miss work for several days. I contacted them to file the claim and went to the emergency room. It was there that I was told to stay home in bed, in the dark due to a concussion. Thankfully I always leave a car length in front of me when stopping so that I do not rear end someone else, or the damage to my Mercedes would have been worse.

I purchased a policy online for homeowners condo insurance. I spoke with a representative in regards to which policy I should buy. The representative guided me towards a rental policy which I paid my premiums on time for four years. I had a water leak, which I needed to submit a claim for and Geico denied the claim. They told me the policy I had was only for renters and not a person who owned the condominium. I informed them a representative had walked me through the different plans, but they said because I purchased it online and that policy was not valid. Not only would they not pay for the claim, which I had to pay out of my pocket, but they also would not refund me the last four years of premiums which I had paid for a policy that I could never use. I feel Geico fraudulently pushed me into a policy they knew I could never use.

On the 23rd a Geico-insured driver pulled out in front of me. He tried to drive between cars that were stopped due to a backup. My lane was not block and I was just going along with my whole world blew up. Their driver pulled in front of me so fast I never saw him. The past ten days I have been beat up pretty bad plus having my car impact something, airbags and the instant pain. Gave me a flashback to fighting overseas. For about 20-30 minutes I tried to reason with my subconscious that I had not been hit by an IED. Scared me silly and so far I haven't been able to sleep the past ten days now.

Geico failed to be accountable for their mistake. They made a mistake by providing what is supposed to be a full coverage on another Honda vehicle on the policy. Just finding out also that the coverage was not full coverage but comprehensive and liability. They did not include collision. I requested full coverage but they made a mistake taking out collision. I didn't even know you could take out collision. I am extremely upset because they failed to cover our accident vehicle which we are still paying on. I am extremely upset with the entire mess.

I was a victim of a lady who wanted to speed in a school zone and failed to realize that my car door had been opened for a long time. I even had witnesses state that I was there prior and supported my statement. Geico took my statement. Stated it is my fault I opened my door and believed everything their client stated without even questioning any part of it. That lady could've hurt me or any innocent school kids around. Thank you Geico for supporting people who don't follow traffic law.

I was recently rear-ended by an individual who was insured by Geico while at a complete stop in the left-hand turn lane waiting for the light to change. When I filed the claim with Geico and took my car to be inspected and repaired Geico refused to pay for obvious damage to my rear trim panels which along with my rear tailgate was damaged in the rear-end collision. My 2017 vehicle was purchased brand new and had less than 10,000 miles on it when this accident occurred. My vehicle was in perfect condition with no damage whatsoever but they refused to do the right and ethical thing by properly repairing my vehicle forcing me to seek other remedies to resolve this issue in the proper manner. Geico is a bunch of greed ** and they are not customer-centric, their only agenda is to screw consumers to protect their bottom line. DO NOT TRUST THESE ** UNDER ANY CIRCUMSTANCES!!!

My experience with my Geico has been good until my most recent first ever hit and run incident. I am homeless and living out of my car. I am unemployed and diligently looking for work. I am living off debt (welfare) and doing my best to get out of my financial and living situation. I called 211 which is through San Diego County and they give you addresses of places where you can spend the night that's totally "safe". Apparently not. At exactly 1:41 am on a Saturday morning 12/23/17 I was sitting in my car getting ready to sleep. All of a sudden I saw 3 ** men walking and were highly intoxicated to their 2002 black Cadillac SUV.

I have worked in and ran body shops most of my adult life. Someone struck my mother's car while she was inside working and being a commercial claim. This has been nothing but a headache. Diondre ** was the personnel who seems to wait till last minute to return calls so if you missed his call most likely you won’t reach him. Commercial Department has continuously had told false info and contradicting statements from one phone rep to another. They speak down with condescending attitudes, if you want any question answered be prepared to be placed on hold multiple times before reaching any answer, which will most likely be different every time when asking the same question. DO NOT WASTE YOUR TIME WITH GEICO!!

I got a letter stating they could no longer offer me car insurance because my husband has a suspended license. I was upfront about his license being suspended and it was ok when I paid the full 6 months of my policy in full but when the renewal came around and I paid month to month it became a problem. I was sent a letter stating they could no longer offer me car insurance after my policy was up. I called to see if there was a way around it and was told if we planned on getting his license back in the next 6 months they would continue to carry our policy. Well it came time to renew my policy and now they refuse to carry the insurance. My husband doesn't drive my car and I have told them that repeatedly and they still refuse to insure me and I have been a loyal customer for about the last 6 years both before and after marriage. Now I have to find a new insurance policy.

We pay Geico on a monthly, and when we had a transmission issue on one of the 3 vehicles insured, the car rental IS NOT COVERED. Very perplexed on this matter, now if we were in an accident or injured, the rental would be covered. I have no reason to believe this is on any level right for the customer, as well as legal. What is the purpose of this ridiculous rule?! Contract or not, why the hell would anyone pay on a monthly and not be covered for something as simple as a roadside breakdown.

I had a collision where a parked vehicle pulled out into my lane and collided with the front fender of my vehicle. I swerved or it would have been worse. But as I went into the left lane the vehicle in front of me put on their brakes. It was a brand new vehicle with no license plates yet. I almost cleared it, but hit a little. It broke my left parking lamp lens. But not the light bulb. I asked the driver in the front if he was ok. Although I knew he would be it was barely a hit. He said he was fine. I reported it to my insurance company immediately. The Geico agent had me take photographs of my right fender and the light lens as well as the vehicle in front of me. Which I did. They said I would not be at fault because of being hit from the other side vehicle.

On 11/13 I filed a claim because I was hit by a deer, even though the officer was provided my insurance in the state of IN a Certificate of Compliance has to be submitted to the BMV by the insurance company or else your license will be suspended. I was told by the Geico claim adjuster the COC would be submitted when I submitted my claim on 11/14. I received a letter on 2/23 that my license was suspended because of Geico's failure to submit the form. I call Geico on 2/23 and one representative tells me it was submitted but she would re-submit again. I called the BMV on 2/24 who stated they never received this, I call Geico again on 2/24 Tasha tells me there is no evidence they submitted one on 11/14 only one showing it was sent on 2/23 (Really?! Instead of owning your mistakes a company has to lie about doing their responsibilities?)

Until recently I was insured with GEICO for home and auto for almost 10 years. About 6 years ago I was involved in a hit and run that totaled my car, and was so traumatized and devastated I was actually diagnosed with mild PSD. The Geico agent I signed my title over to lost the title, and I was getting calls and letters from Geico saying they were going to start charging storage fees if I didn't sign power of attorney over... all while being treated for PSD mind you, making this extremely emotionally difficult on my end. When I asked why they didn't take it up with their agent, they told me they were having trouble getting a hold of him.

My truck broke down on a major highway and called GEICO to get a tow truck. They told me after being on hold for about an hour that they don't have any companies and the ones they do have I am outside of their coverage area... That is unreal and then they told me to call back in the morning and the time is just past midnight. What kind of service is that?

A Geico insured demolished my vehicle after running a red light. I rented a vehicle comparable to my own that was destroyed. Geico responded by refusing to pay more than the amount of coverage for a rental in my own insurance policy. Of course I did not run a red light. I did not destroy someone's vehicle. Their response was arrogant and dismissive which is why nobody should ever have Geico or if a Geico insured destroys your vehicle, make your claim through them.

I am the victim of many things, but sadly miscarriage of justice on so many levels is the MAIN one. I was involved in a car accident in March of 2017 that caused extensive damage to my vehicle. I contacted my insurance company, GEICO, to report the accident in order to get my vehicle repaired. The GEICO claims adjuster, Michelle **, came to my home to provide an estimate of the repairs and stated that it would take 12 days to repair the vehicle. I am not a professional accident person, so I don't know the first telltale sign of when an insurance company and an body shop is pulling one over on you nor was I expecting that, especially at a time where I was already feeling down and out, confused and already very vulnerable. I just did what was told to me, when it was told to me, how it was told to me.

I was in a car accident, the accident was not my fault, this was verified by police and admitted by GEICO. They refused to reimburse me for time missed from work on the day of the accident. This was after I provided them with all the paperwork they said they needed to reimburse me. My car was totaled and I had to pay out of pocket to get an older model vehicle. They were very unhelpful and dishonest. I would and do recommend to everyone I come into contact with that they should not waste their money and pay for an insurance company that actually does their job.

I was hit by a driver insured through Geico and the claims process was horrible. The woman interrogated me and badgered me. The other driver merged into me and hit my car, but somehow they wanted to share the blame. The guy HIT ME!!! He had no right to come into my lane. On top of it, I exited off to get info and he kept driving. The woman was very rude that I spoke to (Katrina). I will never ever use GEICO ever. Very unprofessional and rude company. They badger people who were hit by their drivers.

So in October I was stabbed 5 times less than my car with a puncture long. A car stopped in front of me, get out, stab me and fly my tires. I can go nowhere. GEICO was supposed to help fix my car so at 1st everything seemed like it was going to work. They got it towed to a shop to be repaired and cleaned out. But the repair shop said it would be $2000 for them. The seat too has map to clean the blood off the leather seats so they didn't value my car that much. Sally said they would total it out. Well me being injured and the in to go to the doctor and everything that was not an option.

I signed up for a GEICO policy 2/16/2018 requesting one simple document, that was promised to be available to me in 48 hours. I called 8 times and finally got to a human who said "we've tried to get a hold of you." I said, "well not by the phone number or emails I provided"... Perhaps they were "trying to get a hold of me" by USPS mail. I can deal with "We forgot". I can deal with "It got missed. Sorry". I can't deal with broken promises, for a policy costing over a thousand dollars. If it was less than a thousand I would actually not complain, but it is.

I have a 2012 Hyundai Veloster and bought it second hand. I have owned it approx 5 years. The other day I came out to find the panoramic window was cracked. We have a number of freezes and thaws and I thought it just froze and when it heated up it broke but the GEICO adjuster met me and said he thought it looked like a freeze and break too but then he researched the Hyundai Veloster panoramic window and realized it was about 1200 dollars to fix, so we told him we have done research online and there was a recall on that window in 2013 and they fixed it (which I didnt own it then) but they said it was satisfied but that's all our adjuster needed even though it was fixed. He said, "Nope we don't cover that."

I was waiting at the red light (left lane, southbound) on a highway when my left lane light turned green to make a left only. There were 3 lanes southbound and 3 lanes northbound. All other lanes were stopped at the red light. There were 2 cars in front of me turning left as well as a median dividing the highway with shrubs and tall Palm trees so I could not see down the lane on the left northbound side until my car turned completely left and was facing east. Once I gained visibility, I could see a car speeding in the left lane as she was on her phone and she ran the red light, crossing into the intersection I was already in. She must have been driving approx 55mph.

Two weeks into 1/2018, I was in a head-on collision due to black ice & was seriously injured. Approximately one week after I was released from hospital, I was notified that I did not have collision coverage on my car (RAV4 with only 26,000 miles). I contacted both the Attorney General’s Office & BBB; however, there is little they can do to help other than document complaints. Needless to say, I am extremely upset & as I am retired, it will be nearly impossible to replace my car. (Please note: I had not been involved in an accident in 44 years.) I have come to the conclusion that we are just dollar signs to the insurance industry. They have attorneys & a strong lobby which leaves individuals feeling quite helpless.

I moved from another state where I was paying 45.00 a month for a good coverage of insurance, and the best GEICO could give me was 144.00 for minimal coverage. I stuck with them because other insurance companies weren't much better, but I finally found a company which was significantly lower. When I called to cancel with GEICO, it was such a hassle!

I was traveling on a bridge that curves around to the highway. I was surprised by a big boulder off center of the one and only lane (no full shoulders to my left nor right). I had no choice but to hit the boulder unless I wanted to either flip off the bridge or invite 4-5 vehicles in my backseat. Well, obviously that's what Geico wanted me to do. My premium has nearly doubled and I am being blackballed because other insurance companies see me as at risk. Do not choose Geico insurance if you expect them to be there for you. However, they'll debit your account faithfully automatically. Not too mention dealing with an adjuster willingly but unwillingly to get your car repaired. Laws need to be changed. They're bloodsuckers!!

Geico employees are easy to work with, efficient, polite and professional. When I call I get through to an actual person quickly and when I email I get a quick response. They answer calls and take care of changes, etc.

Necessary evil and not necessarily ethical, do not operate with integrity, skirt laws designed to regulate them, lobby for preferential treatment and profit, unfair business practices; raise insurance rates every year just because they can. Personally Never cause an accident, have no claims and no violations on driving record; yet rates regularly go up to increase profit. Bottom line get wealthier at expense of good drivers and customers. Those insured cover the costs of those that are careless, reckless cause accidents, incidents, losses, damages, irreparable harm; deaths.

Compared to pricey AAA insurance and subpar Farmer's customer service I have experienced in the past, I appreciate Geico's very reasonable rate. And although I haven't made a claim with Geico, the years I have been with them have saved me a considerable amount of money. I will stay with Geico.

For closing on 2 decades, I have finally decided to go with a different carrier. Early on, the service seemed good, a representative coming out quickly regarding an issue, meeting with me personally. In recent years, not so good. In one situation, I needed a tow truck, and I had tow coverage, but they couldn't or wouldn't help (So, no tow truck ever came). In another situation, I was rear-ended. Not a huge impact, but the long scratch left should be taken care of the individual responsible. I found out the other individual was covered by Geico. No agent ever came out. I called and left a message, and no response was ever forthcoming. In order to take care of the problem, I would have had to pay for the damage myself and I had a higher deductible, which should have been taken care of by the other driver. I asked Geico about this, and they had little to say.

I'm brand new with Geico and my initial interactions with them were very good. Customer service was extremely helpful and helped me create a personalized policy that was right for me.

Geico is as good and cheap insurance on the market. They are very polite and take care of your claims in a timely manner. However, like all insurance companies, they are profit driven, and have big-time political clout, at least in the state of FL, that makes you buy certain types of insurance whether you need it or not. So even though I appreciate having them when I need them the price you pay for that coverage is too expensive. You can also expect your insurance to go even higher than ever.

I was involved in an auto accident (I was rear-ended). From the get-go the other driver and GEICO, other driver's insurance, responded in a positive way, however, my truck needed repairs resulting in me needing a rental. GEICO agent contacted me and ASSURED me that repairs and rental will be covered and she mailed all the necessary documents. GEICO also set me up with Enterprise for a rental. So, after all said and done I got the rental and my truck was repaired. During the time my truck was in the shop, Enterprise contacted me about 3 times to let me know that they have not received reimbursement for the rental. I explained to them that my truck was still in the shop and that they should contact the appraiser or the shop and I provided the contact information to Enterprise. I continued to get calls from Enterprise after that.

I ran off the road and damaged the passenger rear end of my car. Geico refused to pay telling me the damage happened a “long long time ago” before I had full coverage. I sued. In court Geico claimed I did not have any damage. The judge ruled in my favor after catching Geico in several lies. Geico refused to pay the judgment and appealed. They are liars and a crappy company.

Geico was pleasant and easy to deal with. Customer service was excellent and they really seemed to care about there customer which was really nice. Easy on phone to communicate. They handled the claim nicely and I came away a very satisfied customer. I would recommend them 100%. Great Company to do business with something I rarely can say!

We had an accident that involved another driver. Geico took care of our vehicle, us and the other driver. They were with us each step of the process and were in constant contact with us to make sure our needs were taken care of. We feel confident that Geico will take care of our needs, whether it was for an accident or road service. They are easy to reach, no matter the day or time. They went to bat for us with the other driver and made sure we were satisfied, which we were - totally.

Other driver hit me and lied, no video evidence, plenty of witnesses but none stopped. I said that the other driver failed to yield, switched into my turning lane, and hit me, which is the truth. The other driver said that I entered his lane and drove into him. GEICO sided with the other driver 100% on his policy and 60% on mine. They paid him $21,000 and officially marked it on my driving record, according to Mercury Insurance. GEICO said that they received a written statement of facts from the other driver's attorney but never documented it in either claim file. All of the adjusters refused to discuss the statement upon telephone communications.

I've been dealing with Geico for over 3 weeks now. I am insured by Progressive and, unfortunately, one of their policyholders (Geico insured) struck my vehicle. He was at fault which was determined by both agencies. Over 3 weeks this process has been dragged out with little to no communication. I've even tried to help move it along by uploading photos of my vehicle that was damaged, uploading the accident report, continuously calling in an attempt to resolve the issue. I've been left with no vehicle with a wife and three children. I also missed a potential job opportunity (I was hired) because I had no transportation. I've spoken with others and their claims were resolved in a week or two, obviously they weren't dealing with Geico. I asked for a supervisor's email, number, or if a supervisor could contact me and was told to contact Brian who has been handling this claim from the beginning.

Backed out of parking lot the same time as another GEICO client was backing out. I had minor damage to back bumper which I was able to repair myself. Pulled it back into place. My insurance was raised by $500.00 because of this.

I have a group insurance and if one user gets a ticket it affects everyone even when it comes to the deductible. And if you don't use their plan where they take it out automatically then your monthly premium is larger. Every month before payment is due I'm getting a notice stating that my policy is going to be canceled due to non-payment. It's not even the due date yet and they are wanting to cancel the policy.

So far had to use GEICO twice with flat tires. One time had to wait in the hot weather. They told me to go in the store and they called me when they got there. Other time on my way to work they came fast. They helped me so great.

I cancelled my insurance on Feb 3 and was told refund will be processed until the 15th. I talked to supervisor Carrie, who kept interrupting and talking over me. I am glad I took my multiple car and home insurance somewhere else.

The rate will change suddenly, I had an insurance with them 3 years ago. My rate for a sports car as a Mustang was $90 only. And because I moved to Louisiana it went up to $147, that was okay but then every now and then the rate will change. Only goes up of course. One time my car had a problem on an Interstate road and I called to get what I was paying for a roadside assistance and believe it or not they asked me if I can stay till tomorrow because the companies in my area are busy and guess what I called the nearest towing company and they told me, "We're going to get ya in couple of minutes".

Beware, THE COMPANY IS A FRAUD!! I got a ticket last year for a minor violation which should have been points on my license. I called Geico to see if that would affect my premium. I spoke to 2 different agents and asked if I paid extra and did traffic school to eliminate the points would help my premium to not go up. They both said it would not affect my premium. I did go ahead and pay 3x the amount of my ticket just in case to not get the points (NJ MVC removed the points). When my policy was up for renewal they increased my rate by $300 a year for the next 3 years.

I had a car accident in December. It took until Feb to get my car fixed and for me and Geico to finally get on the same page. I'm 6 and 1/2 months pregnant. I explained that to the man and it felt like he didn't care at all. I would call him no answer, or we would talk and he would tell me, "I will call you back..." Never happened! So I finally took my car Monday to get fixed. It's Friday and I still am without my vehicle because the claim adjuster would not pick up his phone and he would not go out and take pictures of my car...

Very easy to deal with, except when the office staff gets their records messed up and doesn't correct it. They had 2 cases going at one time for the same issue. It was confusing.

Filing a claim was easy. However, they are overpriced esp once they place you in the indemnity even if you have no accidents, claims, or issues after many years of being a faithful customer they still will not remove you from indemnity and make it difficult for one to transfer to a different company at lower rates because they end up reporting any use of windshield claim or towing as a no-fault or something bringing your rates higher with other companies when other companies review your insurance record. Geico knows it is a big company so they don't care if they lose customers. They make up the difference by charging another member higher prices.

I have GEICO, but will be terminating my policy, as a result of GEICO's adjustor actions and behavior. A woman with GEICO ran a stop sign and hit my son's driver's door. The GEICO adjuster said the accident did not happen in the intersection, that is a lie, because the point of impact and point of rest of my vehicle was in the intersection. Now GEICO says they will only pay 70% of the liability. The woman ran a stop sign.

My car was rear-ended by GEICO customer. A total of 4 cars were involved. They all gave their statement to the police officers and all said that the Geico insure car was at fault. That car pushed the 3 other car. Even the Geico driver admitted that it was her fault. Well the next day she changed her mind saying that my car hit the other two cars before she rear ended my car. So Geico insurance only want to pay for half of the damage that you caused. That was 5 months ago and I am still without a car. Geico commercials advertise that they are the best answers out there but when it comes to paying up they look the other way and LIE.

Buy GEICO and you'll be pleased. As advertised, I saved hundreds of dollars with GEICO over my previous insurer. Service and coverage are excellent. I'm a very good driver so your mileage might vary. Always check with your insurer as to the accident and insurance coverage that different makes/models are charged.

Jan. 25th 2018 my car was stolen and I put in the claim and the representative was great. My car was found the following Monday and I notified Geico and they called me on Tuesday to go over everything. They just needed the police report. Since my policy didn't cover rental me and my husband have been taking public transportation and having my co-workers bring us to and from work or to the closest bus stop. So me and my husband took the bus to the police station and got the report and uploaded it to our claim later that Tuesday. Geico came out Wednesday to look at the car and give an estimate on the car. We needed a new key and a new tire. We also wanted a interior cleaning because the car wreaked of drugs and paraphernalia was all over the car.

I like Geico because they provide great coverage for a lower price and discounts for renters and additional vehicles. They haven't raised my rates in more than two years, which happened with my last insurer and when I called my other insurer to ask the reason the rep just told me it was a standard increase in the state, which was an inaccurate statement. GEICO was also easy to work with.

There are not many good insurance companies left in the USA anyway because the state insurance departments are owned by the insurance companies and will not regulate them lawfully. I have had bad experiences with State Farm, Travelers, and Geico because they do not train their employees well and do not want to spend any $$$ investigating accidents but have found it cheaper to just pay claims they don't owe and increase their Insureds premiums.

My car broke down and I called roadside assistance. They said a tow would come in 90 minutes. I sat in my car freezing all that time and when I heard nothing after 100 minutes I called to find out they never dispatched a tow out of error and I would have to wait another 60 minutes in the freezing cold. One finally showed up over 3 hours after my initial call. I asked for a supervisor to call me back and the agent confirmed someone would after their break and no one did. I wrote them a complaint and requested a refund on my roadside assistance for the month because I did not receive adequate assistance and was left in an unsafe situation and received no follow up. They responded they would not do that and suggested I cancel the service for next month. I am canceling this entire insurance policy and taking my business elsewhere. I do not recommend this insurance policy to anyone and am very dissatisfied with how I was treated.

2017 hit me hard financially. A few times I had to call for an extension, so I would not lose coverage. The reps were always able to push the request through. Geico always came in with the lowest rate for my area. So I stay with them. Moreover, customer Service is always good with explaining discounts & different areas of my policy, in a way that I understand. Plus, they are always very friendly.

Geico company is the best. They gave me a good rate on my cars. I can easily change the policy online without calling the agent and they have everything what I need. This company don't take your money away and they will give you a lot of discount.

I had been with GEICO for over 10 years and was happy with the service. I had recently got my car loan transferred into just my name and so had decided to change the bank info as well as the lienholder on my GEICO account. So I made my first call and told them that I had a new Lienholder on my vehicle and my auto pay was going to come out of the same account, I gave them all the new bank info that they needed and changed it on my auto payment as well.

My name is Michael **. My wife and I was 2017 and the at fault driver was insured by Geico. I fired my personal injury attorney 12-21-2017 so I been handling this myself pro se. Tonya ** is the opposed insurance adjuster that’s been on our claim. Today 2-1-2018 Tonya told us she’s just now getting my Medicaid lien amounts together so now she sending a portion of our settlement difference of attorney and medical liens, then she said she’s holding a portion that is owed to Medicaid, then after Medicaid confirm the amount they paid, then we’ll get the other portion?

My husband got our car stuck in the mud beside of the road, but Geico refused to pay to have him towed out (which only took seconds). What's the point in paying extra for roadside assistance when you can't use it unless you're actually stuck in the middle of the road. Additionally I had to call them from work and the women took my information as fact when I told her I was not there and he could have been on the road still. The rep just repeated her lines once I said I thought he was parked and would not even discuss the issue further and promptly forwarded me to towing companies I had to pay out of pocket for. I will be switching companies as soon as a find a suitable policy to fit our needs.

I had a very very bad experience with Geico today and this is second time I got irritated with Geico customer service. In fact I feel I got cheated this time. I purchased insurance with Geico less than a month ago providing the information online. They gave me a quote for some $** and almost after 10 days I got an email from Geico saying that my insurance quote has raised for some reason (almost doubled). Today I called them to cancel my insurance and they asked me to pay the excessive amount for the current month as balance. The reason they told why my insurance quote got doubled is "you have 3 incidents which are not listed while quoting online". First of all 2 of those 3 incidents are not my fault and I haven’t claimed single penny. One was speeding which is more than 2 years ago.

Ever heard of accident forgiveness from Geico? I didn’t for the 15+ years I’ve been with them but I was reading on their website that they offer this either as an additional amount to your premium where can be awarded to you based on certain anniversary dates and how well you kept your record with no accidents. Well in the 38 years I’ve been driving and in the 15+ years I’ve been using Geico I was never in an accident until I hit someone’s bumper at 5 miles an hour coming to a stop sign. No damage was done to the other car, still he put in a claim and sure enough my insurance increases A LOT.

I have been a faithful customer of Geico's for over twenty years. The customer service has been excellent, so much that I led many new customers to Geico Insurance, including my husband. In all that time I had no moving violations. Last January 25, 2017 I was involved in a car accident. The driver ran a red light (there are documented witnesses) and hit our car. She was not ticketed because the female policewoman felt sorry for her. We did too and even offered her a ride. I had a whiplash back injury and worked to heal my back for several months, choosing yoga and chiropractic work for the injuries that interfered with my ability to sit and stand. I stayed with that treatment because it was working, though I learned later that if I'd gone with a medical doctor in the medical system I would have been taken more seriously.

My experience with Geico has been good. My daughter also has insurance with them and is very glad she chose them for her vehicle insurance. In filing a claim, it was very simple. Rep handling my claim was very professional and very accurate in my case. I had very little to do. Claim taken care of in a very short time. No prolong waiting. Everything from getting all information to car rental was done in a timely matter. Loss no time from work. Geico took care of business, very pleased with their service. Geico is a reliable insurance company.

Got hit by a distracted driver when I was on the exit lane near Dumbarton bridge, Fremont. My 2016 Subaru Outback was severely damaged for no fault of mine. Spoke to Geico claim department and dropped my car at Subaru suggested body shop in the morning. Since the other driver also from Geico, they were able to identify the claim and attached my claim against that policy. Adjuster inspected the car in couple of days and had not sent me the quote or a message. I got suspicious and called up the claims department again and learnt that the insurance was low on liablity/funds and I will have to switch over to my claim to get the car fixed. They mentioned that I will have to pay my deductibles. Adjuster visited the body shop again and gave a new quote.

Made my policy over the phone about a year ago. Signed up for autopay because I use that for all of my bills. Lady over the phone never mentioned the differences between paying monthly and bi-annually and that they would secretly be adding an extra $5 to every bill I pay with my DEBIT card. The extra charges never show up on any of their emails, they just mention the single charge to your card without any reason or explanation so the consumer doesn't know what or how they're being charged. I only realized it while I was changing over to a different card and decided to click on past billing charges. They add an extra $5 to your bill in the MIDDLE of the month and then add that to a single charge they send you at the end of the month. They secretly charged me an extra $70 over the course of the year. No other insurance company does this, Geico is the shadiest, scummiest insurance company on the planet and I would never use them again.

A drunk driver comes 200 feet off the road and hits my car. She gets off with a slap on the wrist. Meanwhile I have no car. No way to work. I have a two year old I need to provide for and I lost work. I was told I couldn’t be reimbursed for lost work due to not being injured. I put in receipts for money that was just put into that car in the past few months and got different stories of when they would get back to me. Meanwhile they’re toying me around with a rental they didn’t give me until two weeks after the accident. I have to get it extended and working with these people is like pulling teeth. They don’t want to help me with anything even though it’s their client's fault. Way to go protecting your drunk driver. Maybe next time she’ll kill someone and you’ll be more sympathetic.

Sadly enough I was in a car wreck the night of 1/17, my car was towed to Geico's auto body the morning of 1/18. I received a call indicating my car arrived and I would be getting updates periodically on my vehicle. I asked for an estimated time the young lady said it would be next week sometime. I rented a car for over a week in an effort to be prepared for extra service time. Fast forward close to a week passed and I had not received a text or call from Geico or Abra auto body. I called to get a status and was told the Geico rep had not had a chance to look at my car. At this point I'm frustrated at the lack of communication and professionalism. I was told the time frame was 48 hrs, Mike ** took one week.

I had a car accident and GEICO significantly undervalued my vehicle (a BMW) they wrote as a total loss. GEICO uses what is supposed to be an independent valuation system (CCC and their CCC ONE product) but I can't imagine it is truly independent when they do significant amounts of business with GEICO. There is zero incentive for CCC ONE to fairly appraise vehicles because if GEICO paid out "fair market value" on claim settlements they wouldn't continue to use CCC ONE.

I been with Geico for 7 years. I only got my car scratched on. the parking lot at Walmart while shopping inside. They called an accident and they increased my rate by 360 $. I called them. No one give why it went up. I shopped around to another company. They sent the wrong report with the wrong information. I had to call again to 4 time to resolve the issue. Then finally I cancelled my policy. 12 days later I didn't get my money back. Called again. The policy was never cancelled and whoever answer the phone never put wrote the notes down and never cancelled my policy and I was paying two insurance. Finally after a month they send me they cancelled it but didn’t see my refund yet!!! Make sure to take the people name down and write and time and date when you call customer service and record your call with them. Awful I had to spend hours to get it down.

GEICO insurance absolutely sucks. They are absolutely terrible. My wife get involved in 4 cars accident and since the guy have the same insurance (GEICO) but the others have another insurance company is a nightmare to get our car fixed. We have to call millions time and basically they said, "You have to call the other companies. You are on your own." Good luck if you quote with them. Adjuster name: Lashonda terrible professional services.

When the officer arrived we both gave our versions of what happen. The 16 year old stated "that she was backing up and did not see me and so forth until making contact with my vehicle." I contacted Geico and filed a claim and couldn't help but to notice that the other party's vehicle was insured by Geico as well.

I have been with Geico for about 4 years. 3 cars were on my policy and I was paying them about $4000 a year. No claim whatsoever, until somebody hit my car in a mall parking lot when it was parked. Not a big deal, a scratch and a $2000 cost to repaint the door. A week after my claim, someone from Geico called and said that she needed to record my statement, I agreed. 10 minutes into the call, I realized that it was an interrogation to get my verbal statements that I lied. The person at the phone was trained and quite skillful in different psychological techniques for interrogation. She used condescending tone, shouted when effective, threatened to take things to court, making things complicated for me, lengthening the process, throwing out random information that most of them were incorrect and constantly saying that they handle thousands of these "lies" everyday and they can crush me if they want.

I was warned by a friend that the policy price is never what they quote you. I found out first hand that it's true. I got a quote and decided to get the policy. As soon as I gave my credit card the CSR starts talking about an accident we had with a deer. I could see the quote I was given flying out the window.

Bought policy for autos that was $180 a month, then few days later replaced a car with new one, which I expected a mild increase, which was 17 more a month, $197 a month. Then got a email they "found something" during underwriting and increased my premium another 15 dollars a month. This is insurance with low limits and high deductibles. When called said I had accident they found on my record. "Accident" was not legitimate nor any claims were made. Did not matter, refused to make correction. Hiked premiums without justification.

Having car insurance is supposed to give you peace of mind. My brand new parked vehicle was hit in a parking lot so I decided to go through my own insurance and pay the deductible thinking they would have my best interest in my mind. WRONG!!! My car was in the shop for a total of 5 months before the shop determined that my vehicle was not repairable due to extensive damages. Geico felt like they were too invested financially by this point so they insisted my car should be repaired. After disputing for a while I got my car back after 13 months of not driving it and still paying for it. A week after I finally got the vehicle back. It broke down mechanically in the middle of the freeway. Mind you this is a brand new vehicle. Now Geico is disputing whether the breakdown is a consequence of the hit. So here I am responsible for a vehicle that is not working and I still have 48 months of payments due.

Geico insurance absolutely sucks. They are absolutely terrible. They will quote you on aftermarket cheap parts. They do the hour and labor part wrong. The dude got angry at me inside the store and started yelling. Horrendous customer service. Go to another insurance company. Trust me!

I was searching for cheaper insurance after insurance company I was with, cost rose after an accident and after removing one car from my two car policy. Geico was recommended to me by a family member that had it. I have never filed a claim, but liked what I saw when she had to file a claim. Geico was prompt to help and get the claim processed. Geico was less cost, but in addition the agent was very helpful and explained every part of vehicle insurance to me. The agent was kind and really took the time to answer each question. My experience in buying a Geico policy was easy, thorough and the best.

I have had Geico insurance for about 8 years now and I had a small accident about 5 years ago, which should be off of all my records. I recently received my 6 month quote, which seemed really high, so I went online and got a quote using all of the same info, but changed my name, date of birth by a day and street address to the street next to mine and I got a quote that was less than half of what I'm currently paying. When I called and confronted them about the discrepancy, I was told that they couldn't change anything because I would have to take driving school and other ridiculous things that the online quote never required of me. I changed insurance companies within 20 minutes of that phone call and now I'm paying half.

Near the first of December 2017, I awoke to find my vehicle had been hit while parked sometime between 3:00 am (daughter returned home from work) and 6:00 am when I walked my dog. Debris on the ground indicates that it was backed in as there were pieces of a tail light lens on the ground. The vehicle was pushed to the side at an approximately 45-degree angle. The impact appeared to be mostly on the right front wheel as the tire was pushed in from the bottom and angled or turned to the right while the other wheel was angled or turned to the left. Clearly some suspension and front-end damage had been done as well as some damage to the front fender and bumper. The online app was easy to use and towing to a local body shop was arranged at the push of a button. That's where the ease of the process ended.

GEICO was efficient and timely and I had no problem. However, the ins paid but my lawyer kept the money for himself until I found a more honest lawyer Sandy. This occurred 15 yrs ago.

Bought a car in 2013. Dealer certified only six thousand miles on it. Geico says they sent out notice for me to get picture inspection. I never got. I had a loan paid for gap insurance and paid full coverage. Well after a year later I realized my insurance had gone up so I called. Said it was something with the state. They never told me they dropped me down to liability due to not getting inspection after over a year of me having full coverage. I pay everything online. I just assumed I had the coverage I wanted. I didn't know they could just change it and charge me more for less coverage. Well had an accident and they won't pay a penny. They are scam artist.

Went to court. Have to pay for a totaled car because they can change your policy without consent. What a crock. Now we're stuck paying 10000 plus legal fees. Don't go with them. Scammed big time. SMH disappointed with them.

I been with Geico for four years. I never filed a insurance claim. I recently filed a claim for glass replacement. I have full coverage and comprehensive damage coverage as well. I was told due to I didn’t have the glass coverage deductible waived I would have to pay the 1000 deductible or pay out of pocket for the glass replacement for my windshield. What good is it to have full coverage if the glass deductible is not included. I’m so upset I have to pay out of pocket for my windshield. I’m already paying a lot for full coverage. Geico would not work with me at all In regards to this matter. Now I’m paying out of pocket for my windshield.

GEICO is a great company, great service, polite and attentive in written, verbal and chat (computer). I had windshield damage... covered by State of FL. The policy is only for 6 month period of time and price is increased every 6 months. But this does not happen with annual policy. It would be better if policy was yearly instead of semi annually.

I have only been with GEICO for a couple of years. My one incidence was running over an item in the road flattening 2 tires. GEICO had a tow truck there 20 mins and was more concerned on my wellbeing. They must have asked me 1/2 dozen times about my health and if I was in a safe place. GEICO rates were also the best & customer service is great. I’m very happy with them.

I suffered an attempt of becoming a victim of a false claim and even that it wasn't related to my auto policy. The agent got hands on and provided me with everything I needed to know to solved the problem. Also my policy I was paying over sixty dollars for a simple liability policy with Progressive and was amazed when the auto dealer agent told me the price I had for full cover with Geico.

After 14 years of being loyal Geico customers, even insuring our home through them, Geico hiked up our monthly payment in a way that is impossible to pay. This was after my daughter had a minor accident. My husband was literally told, "Find a new service." I'm now looking for a new company to insure both our cars and our home. Any suggestions?