First American Home Warranty Reviews

Chris & Kelly are the most helpful staff members at FAHW. Chris offers such impeccable service beyond anyone ever..he is so considerate, caring, works so efficiently assuring the BEST possible remedies every time. I have never known anyone that dedicated to helping a homeowner. Kelly is also incredibly helpful & takes care of all concerns - Both are so remarkable, kind & do whatever it takes to solve any concerns. Thank you for your excellent service in every way. 20 stars (10 each). Cora ** issues

Anytime we've had a problem, we got ahold of them and they have good vendors up in Oregon to take care of the problem. When there was something leaking out of the ground, my dad got ahold of First American and we got somebody out there right away. They dug and dug and they found a little broken part and fixed it. It was very quick.

I have been a client for close to 3 years. In my opinion the company has gotten worst. The contactors that are being scheduled are sub par. In general, I haven't been satisfied with their work and mostly the repairs required a second visit. This is so inconvenient 'cause I have to take off work to be present. I have made complaints but was told the contractors that are sent out are the only ones that service my area. I will not renew my contract. Then find my own contractors.

Having First American paid off. I called them out once for a stopped-up drain and a toilet problem and the plumber fixed the issues. I liked him.

Craig arrived on time and did a very thorough inspection of my project. He was friendly and personable and did a complete demo of the windows that would be installed. I was favorably impressed and would recommend American Vision to anyone.

We bought a home in Orlando FL in January 2022. The previous owner had a refrigerator repair work order since October 2021 with First American HW. We were told that the repair would be conducted in early February and decided to prepaid a one year coverage that included everything. The problem consisted of a bad freezer door and ice maker on a Viking refrigerator unit. It is hard to describe the process my wife and I have gone through with this company that sales lies and is not honorable. After multiple calls to customer service and being told a different lie every time they were able to send the parts to the appliance repair company but sent them to Georgia instead of Florida which is not surprising due to FAHW inability to provide quality control at their office. We elevated our concerns to "someone that would help us getting the problem resolved" as described by one of their liars aka customer service reps.

First American Home Warranty is the biggest scam company I have encountered. I filed several claims four items that should have been covered under Home Warranty. Plumbing leak, kitchen faucet, oven door and other claims were not covered or not addressed. They took the deductible but all were denied.

I couldn’t have been happier with First American; this is my 1st home warranty and I was worried it would be a hassle to file a claim…quite the opposite! A quick online form and they had my issue dispatched to a local service company almost immediately. I will be sticking with this company for as long as I own my home. Thanks, First Am!!

You responded to my needs quickly even though it was a minor holiday weekend. They took care of advising what needed to be done fast and I got my plumber to fix it. You told me that Home Depot would replace the heater because it was under warranty. The difference in price for a new heater was only $16.00.

I was very disappointed with a recent service request, I was ready to cancel this contract. I understand sometimes things don't appear as they seem, but I really couldn't believe it was denied. Yet I remained composed and decided to give a second chance. I am still very much disappointed, but we will see happens in the future.

My first call for service gave conflicting instructions, but second call and service were great. Glad my dryer could be repaired for reasonable fee, in timely manner. This experience convinced me to renew my contract. Thanks to First American Home Warranty.

Every service I have requested has been dealt with promptly and with quality companies. I've had a few issues since we move in and each time I need something, First American has been easy to use and helpful. I had to cancel a service as well which was done painlessly and my service fee was refunded the next day.

We've had to call our First American Home Warranty about 5 or so times over the past seven years. Once for our furnace it needed a heating part another time for our air conditioning stopped cooling, our installed microwave above our stove stopped heating, kitchen sink drain and our basement toilet. Every time we called they were able to get one of their contractors out to our house within a day or two. They all did a good job for us! I recommended FAHW to our daughter and son-in-law and they are very pleased with them as well! We plan on renewing our warranty again this year!

Plumber was here last Saturday. Took a picture of the water heater and left. Told him we want to have more energy efficiency. We Want the water heater removed and to be cashed out. He said he would get back to us in 5 minutes. I have tried to call his office several times. They say they will check with boss and call back. They have not. FAHW has been impossible to contact by phone and speak to someone. I want the Water heater taken away. It can not be repaired. I don’t want a new one.

Fantastic to work with - I have been pleased at every step. Their great online tool makes submitting claims/following up on claims simple and clear. The sub-contractors have been great at communicating, which I attribute mostly to First American Home Warranty.

It would help that when you have to replace equipment, you could speed up the process. Some items are much more important to the homeowner than others. Such as AC in summer. The summers in Florida are way too uncomfortable to wait for weeks.

Having issues resolving a claim on a faulty garage door opener. Was given misinformation. Then no one was following up on my case and I had to call numerous times and still do not have a resolution to my issue.

I have called for several requests and so far the only one they have covered is my dishwasher. My heater makes a loud banging sound when turning off. Their response was “We can’t help you until it totally breaks down." My ducting looks like an animal chewed into it, won’t pay as “not naturally occurring." I am dropping my policy ASAP.

The company sent to fix it perfect. Very happy as door is working even better. Was notified when would arrive and were prompt, lubed chain and adjusted for it to close better. Lubed all moving parts on door. Also told me the weather stripping needed to be replace.

The tech was very good and explained how to fix my problem. He was clean and wore a mask and gloves. It was good for me as I was not able to go to the kitchen. I am using a walker as I have a sciatic nerve problem at the moment.

This is a great home warranty and great customer service. We have used it a couple times with no issues. Contractors are very good to work with and the warranty covers pretty much everything in the home. Recommend this company to everyone.

Signing up with First American Home Warranty was a breeze with Travis. He was so personable and helpful. I had Salyers Heat & Air Conditioning come out on 2/22/22 for an air conditioning tune-up and inspection. The gentleman was right on time, professional and knowledgeable. Looking forward to future services with First American Home Warranty.

The contractor that came to my home, was very dishonest, he wanted to charge me an extra $950.00, I requested to use my own contractor, First American did not give me any hard time. They cashed out and sent me the money, then I hired the contractor of my choice that I trust and took care of the problem.

On the back end, being able to see when the service call was made and having that date information available for homeowners would be helpful. I had a dishwasher repaired but for 90 days I was supposed to contact the vendor but there wasn't a date tied to the claim. To be able to peg down the last date of service which would be when that 90-day period would have started would have been really helpful. It would save everyone a lot of extra phone calls and going around in circles.

Due to a medical need in the house my claim was supposed to be escalated to ensure that it was taken care of quickly. This however did not occur. They did not contact me and placed the onus on me to reach them for any update even after telling me that I would be reached out to by someone from their team. I was then transferred to a very impolite representative who after listening to my issue gave me a very curt response regarding the medical condition and would not allow me to speak when I requested to be transferred to a manager. I was then placed on a very long hold while waiting. I am literally still waiting as I type this... Very unhelpful... Do not recommend.

January 20th, 2022 my home had a natural gas leak. My wife smelled what she thought was gas, and called the gas company. The gas company verified there was a natural gas leak and shut off the gas to the house. The temperature was under 30 degrees, below freezing. My family stayed in a hotel that night, but the problem is the house with no heat below freezing will cause the water pipes to burst. I called First American Home Warranty to submit a claim for this gas leak which they claim to cover. They sent a plumber out on January 21st, he said he needs authorization from First American, and even if he got it he doesn't have enough time in his schedule to fix it that day.

Been a member with First American Home Warranty for a couple of years, paying monthly membership and a service fee for EVERY service call request to diagnose the problem. Dishwasher had history of problems, latest being the worst with it not functioning and cleaning the dishes, the electrical panel needs replacement, and other repairable stuff like upper rack broken off, railings loose, bottom tray rusted with broken spokes. With the dishwasher NOT working and electrical panel out of stock due to supply chain issues, this has turned into a real major urgent problem with the dishwasher, that needs to be REPLACED, not delay for weeks trying to push the repair.

When the water supply line for the washing machine was leaking, I put the request in and the contractor came out the next day and took care of it. It was repaired within 10 minutes. The claims process was great except when I tried to make a claim today and it wouldn't let me. There's something wrong with the internet. So I have to try it again on my phone.

I've been pretty happy and impressed with First American. The service was prompt. The repair shops would call right away then come and fix at the appointed time and the appliances are working. I was pretty happy. I was surprised because I was skeptical initially when I signed up. The cost is reasonable and the coverage is reassuring.

Our built in refrigerator has gone out 4 times in the last year and a half, twice in the past 3 months. First American Warranty only provides a 30 day warranty on the work that has been done. After speaking to them about the issues they informed us that we will have to pay the service fee every single time the refrigerator quits working, if it is outside of the 30 days which I understand. However they are not providing us with a long term solution. You're telling me that if the refrigerator goes out every 31 days I will have to keep paying the service charge when they are not willing to fix the actual problem. The refrigerator is 20 years old. They state that as long as they are able to get the part needed they will keep replacing it, and will not consider getting us a new refrigerator. They are only providing us with a band aid for the issue and not a long term resolution. Looking into switching to a different company due to their inability to provide quality services.

I like First American. It's quick, easy and a lot cheaper than doing it on my own. They have good people too. The companies that we've used have all been very professional. When it first started getting hot in the summer, we had air conditioner problems. The company that came out was very good. They had to come out again because there was another issue with the same problem and they came out really quickly. They fixed it and figured out what the problem was where they felt what it was the first time. I also had plumbing issues and the plumbers have been really good, as well.

Our oven started failing in August 2021. In the first week of December, FAHW said they would replace the oven. The oven they chose is not available so they have finally offered me a cash out option. Unfortunately, the amount is over $1000 below what it would cost me to buy the oven at a retail price, have it installed, and get the old one hauled away. I do not get FAHW's Lowes discount, and since Lowes doesn't have the oven currently, neither do they. All I have asked for is the amount it would cost me to buy the same appliance at Lowes and have it installed and the old oven hauled away. I was told today that I have no other options and that FAHW's offer is very fair. Wow, this has been the worst insurance experience of my life, and I still have no resolution.

We've had the warranty for five years and the claims process wasn't as easy as I thought it would be for the first couple of years. But I recently used the warranty and it's been really good. The contractors have all been good. Also, First American is pretty good now at calling back and checking as well.

The last time I called First American, it was way better than the year before when it was a challenge for me to understand the accents of the customer service reps. Back then, it sounded like a heavy Indian accent and I don't do very well with that. It was a bit frustrating for me. The last time, it sounded like someone whose English was their first language. So, it was a much easier conversation.

There were water pressure problems with a shower. The claim process was slick. The tech checked checked out both the hot water heater and the shower because we weren't really sure what the problem was. He was very knowledgeable and got the problem solved quickly.

The garage door wasn't working. I had a good experience submitting a claim. The contractor already knew what was causing the issue. He fixed the garage door right away. I'm really satisfied with First American's service. It's a good company and I highly recommend them.

We had a claim for the water heater and they addressed that. We got a new water heater. But when we had the refrigerator go out, it took six weeks for the repairs, for the possibility of being done, because of COVID. So we went out and we bought a new refrigerator on our own and then tried to negotiate a cash-out. That took about five months. There were a lot of issues on their part.

I liked First American's price and the stuff that are covered. Some of the equipments are not being covered but then I checked others. There's no big difference on that. I have mixed emotions on their claims process. When I open a claim, they give it to the local contractor and I've noticed that in some cases, they're taking too long. The water heater blew up, and it took about three weeks to get it fixed. I was without hot water for all that time. Apart from that, there were a couple of occurrences, and the repairmen were pretty sharp. They came pretty quickly. Overall, the contractors have been okay. I didn't have any major concerns and complaints. They followed up. A couple of times, they didn't do the job right and they came back and did it right. First American is a good program to have.

The garbage disposal in the sink was leaking, so I called First American. Somebody came out the next day and took care of the problem. He was very informative and handled his business. So far, so good.

I've had First American on almost every house I've been in. It's always worked out for me in a very positive way. I have to pay for the fee, but it's usually much cheaper than what the repair would have been, depending on what is going on. I’m on very limited income, so $50 a month is hard on me. But it's not near as hard as a few hundred dollars for a repair. Over the years, they replaced my dishwasher, my washer, and my dryer. First American's repair people seemed to be a little more on the ball and a little bit more qualified than I'd had with other companies over the years.

On both times they made repairs, they did very good, I tell all my people I talk to how good you guys treat us, and hope they call..Thanks very much..And we will keep you on our home repairs, have a good day.

We've made a couple of calls to First American and it's been a good experience. The only time we had an issue was when we had an AC repair through them and it took a long time. But after that, everything was fine. Submitting a claim has been very easy. I called last time that we had an issue and they sent me a text message that is some sort of receipt. So it seems to be very clear, and they're easy to communicate. The contractor usually gives us a time window and then they send someone out. The tech that worked on the oven was wonderful. First American has sent very good workers to help us. The follow-up has been very smooth. It's been a very smooth process working with them.

I have had First American for 2 years now. Never filed a claim. Recently my hot water heater went out. I called to let them know. Told them by the grace of God I was home went the hot water heater out of nowhere started shooting water out the top. If I had left for work like I was about to my home would have flooded. This happened on the 9th. They hooked me up with a company Circa. They said we will send a technician the 22nd. I called FAHW back and said, "This is serious. I can't wait that long." They "expedited" it but it's been 48 hrs and haven't heard anything. This is not the service I would expect after 2 yrs and no claim. I need help. Better off putting the money I pay in a savings account. At this point I would have 2000.00 in there and could go buy one and install it myself. This is ridiculous. I have no more faith in this company. If my house floods I will sue them!

For our recent claim, they changed out the thermal switch, but then it ended up bursting. I had to file an insurance claim for that because it went to the ceiling to the downstairs carpet, parts of it. They came and replaced the hot water heater yesterday. I just thought the coverage part was crazy that they cover the tank, but then I still had to pay almost 600, for something with the pipe that connects to the hot water heater, and then the gas connected, and then something else out of the tray.

After 2 repair calls for my refrigerator ice maker not functioning; Fidelity surprised with a brand new refrigerator. I would like to praise all their Team. Excellent customer service and prompt follow up. Experienced technicians who left the place as clean as when they started the job, they wore their mask. I would highly recommend First American Home Warranty.

The claim process of First American has been really simple. I just make the claim, and then within 24 to 48 hours, somebody contacts me, and they come out and do what they got to do. My furnace went out, so they had to replace a new furnace. I also had some plumbing issues that they sent a plumber out. I had an electrical issue that they had to send somebody out, as well. I'm really grateful for their service because just replacing the furnace pretty much paid for itself. I would not have been able to pay for that out of pocket.

The policy was transferred to me and for the claim process, I've been told to call the number but I realized there's a website. It’s easier and straightforward, which is what I expected it to be. First American sent me a message that the claim has been assigned to a certain company but the company wouldn't respond back. It’d be good for First American to check with me to see if the company has contacted me. Asking the homeowner to reach out to the company adds an additional step in my process. So, that is a bit challenging.

Updated on 03/28/2022: This is a continuation from my first review submitted on February 9, 2022. First American agreed to replace my dishwasher, with an ETA of March 18, 2022. I was assigned to a customer service agent (JR), who assured me she would be stay with me until my dishwasher was installed. I received an email from her on June 7, 2022 telling me the dishwasher was delayed, and the ETA was March 31, 2022. I've reached out to JR three times, on March 21, 23 and 27 and she has not responded. I left a message for the company on this website, and no reply. This is the most dishonest company I have ever encountered. I have been without a dishwasher for three months!! Do not do business with First American!!! I have documents to back this review.

So far, everything's going well. It was very helpful. I'm very pleased.

I am an insurance agency owner. I have had the worst customer service with this company regarding my claim. I have talked to over 7 different people and no one is able to get you to a supervisor. I was transferred back on last Friday to a supervisor and they told me a Manager would call me on Monday. No callback. I had to call again. Phone call drop on their end again. I need a manager to call me my service request #**. Otherwise, I will see you in small claims court.

They replace my 20-year-old washer as they were no parts, whoever the dryer did not come off the old washer, so I purchased a new one which was much nicer and bigger than my old one. The only thing was the first two contractors never took care of the problem, but the third one did and I was with without a washer for four weeks.

Contacting our local rep Tamara ** was key to getting a company that could respond within a few days vs. waiting for 12 days just to have it evaluated. TMG repair tech came by, easily diagnosed the problem and ordered the part. It arrived and was installed in the same amount of time the first service provider had given me just to come out to take a look.

I had a plumbing issue and First American sent a plumber out who took care of the problem after four other plumbers couldn't. They were addressing the problem from the wrong end and did not diagnose it correctly. I told the gentleman that First American sent out that he was going to sit down, listen to everything that happened and listen to my opinion, and he did. He went right to where I thought the problem was and fixed it versus the other people going at it from a different direction, telling me I didn't know what I was doing. I was very pleased. I used to be with First American years ago in another house and I’m fairly pleased with them as well up until the very end.

Our washer was replaced with a new one because the old one could not be fixed. Happy with the new one. It took about a month to complete. We didn't feel that the contractor was the best choice to do the job. We could not reach him on a few occasions. First American was fine with their help.

Your standard service company, ADA, came twice and did not fix the problem. Their first available time to come again was 27 days. I contacted your CSR and she found Mr Appliance, who came the next day. MR Appliance was much more professional and did some did some definite things. If you are interested in a direct comparison, please let me know.

Great service and response in fixing our dryer. The repairman did a good job and we are very happy with First American and the security with the coverage that we have. They have always been very responsive to our needs.

Not only would I recommend to a friend.. I buy for all my clients. I use Nicole **. She is right on it, knowledgeable, helpful and just plain wonderful to work with! She sends my clients a special email and helps them decide which plan works best for them!

We like First American. We've had great luck with them over the years. Generally, we get good service when we call in and everybody we talk to seems to be informed, polite and kind. Also, the contractors are timely. When we started with First American, the deductible was $60 and now, it’s $80. It’s a sign of the times but we live on a fixed income so it makes a difference. Also, we just had some heater work done and we thought we were gonna have to get a new heater. It had to be brought up to code and I don’t understand why they were not gonna cover the cost of upgrading to bring it up to code. Other than these two, we've had absolutely zero bad experiences with First American.

The claims reps at First American are very responsive and always seem to try to help resolve whatever issue there is. So, I have no problem with them. Working with them is usually good as well as with the techs. They’ve come fix the issue or replace whatever needs to be replaced and they're gone. The quality of work has been excellent.

When I needed a rekey, I went online and filled out a form. I didn't like that I was required to pay my $85 deductible before I could even put the request in there and I didn't understand why it was that way. Then, I heard back from First American that they couldn't find a qualified person to do it but if I could, then I should let them know. So, I made one phone call and the guy was qualified. I sent the information by email and First American approved him. The guy came out and did the work. I paid him, sent the receipt by email and they paid his cost. It was just to rekey because I just moved and there was no urgency in that. So, I was okay with it. If it had been for something else like a water leak or something that causes damage to the house, I might not have been quite as happy .

First American's services have been 50-50. Some of their contractors are people that might be just starting a business and need to get their name recognition out and I don't have a problem with that. If they don't know what they're doing, don't tell me something and give me a little bit of runaround. I don't like that. That's what happened with the faucet and the dishwasher. It took too many times to get it taken care of. It's not convenient for the tenant. Their co-pay is a little pricey, but I've paid it.

First American wouldn't cover my washer claim. They said it was pre-existing. I had to buy a whole new washer and do it out of pocket. But I had another claim and they did pay for all that. Everything was good.

I've had someone come here to work on our garage and then a plumber and both did a decent job. But the person that they hired for the AC and the heating could have done a better job looking into what was going on. The people who lived here before us had a Nest thermostat installed and he told us a lot of times those tend to mess everything up and run the bill up. But that's pretty much the only advice that he offered us. He didn’t do anything else. I wasn't too impressed with him. But everyone else has been okay.

I have a rental property in Florida and my property manager uses First American there. When I knew they were doing good there, I went ahead and moved it over for my primary. Submitting a claim is pretty simple. I do it online and they usually have the right pull-down windows so I can usually pick what I need. Then, I get a notification of who has been assigned to it. The contractor would then contact me, although I’m usually the one contacting them to get a timeframe. I had a contractor here two weeks ago for my water heater and he was good. He has been there before and he has a good attitude. I like him.

I went through the website to request service for the refrigerator and then I got a text that my case was assigned to which contractor. They also said to let them know if the contractor didn't contact me in 24 hours. Then the next morning, I got another text that my case was reassigned to a different contractor. We’re assuming the first one wasn't available. I appreciated that that was taken care of before I had to contact anyone. Then the contractor came out and they had to order a part so there was a time in between. But it was a super-fast repair and the tech was in and out.

We bought a 40 year old home in May 2021. To date, we have requested 3 service calls. To date, exactly zero repairs have been completed through our home warranty. First American sells policies in areas where they have exactly zero contractors, then they have you pay the $100 service call, and you wait and wait, yet never get an actual contractor to come out to even look at anything.

Their service is okay but they're very selective. I had issues with the gas stove that was with the house and they wouldn't send out anybody and cover it. I ended up having to buy a brand-new gas stove right off the bat.

We've had a couple of claims and in each and every instance, the work was done very professionally. We had a claim for our air conditioner and they were very responsive. I was amazed. They replaced the air conditioning unit. We paid a little bit of the cost but they covered it all and they didn't hesitate.

We purchased the home warranty for a manufactured home that we rent out. In the past I've taken care of maintenance and repairs myself, but recent health issues have made it more difficult for me so the home warranty seemed like the best thing to do. We're so glad that we had it because the electric forced air furnace in the home stopped running during some very cold weather. We were able to get a service technician the following day and he was able to make temporary repairs to get the furnace running again. The furnace needed a replacement part that took some time to track down, but we did find one and purchased it.

I had a claim for the water heater a couple of weeks ago and they ended up replacing it. The process started immediately and getting the replacement took longer because I was trying to make sure that what they were offering was high performance but they responded in a couple of days. The only thing is they need to screen their vendors more thoroughly and they need to pay attention to the Yelp reviews. Other than that, their monthly rates are competitive and they're the best one out of all the warranties that I've had.

It's easy to submit a claim online and then a contractor comes out within 24 hours. One time when the contractor had to order a part, as soon as it got in, it took two days and they were back out to fix the issue. It's been a good experience.

They used to be ok but now they are horrible. They do not allow online feedback on claims anymore in their system (was able to do this before). We had an issue with the dishwasher and the first contractor came three times and could not fix it. They sent a second contractor who came twice and could not fix it. Every time we had to stay off work several hours. Called FAHW many times (after more than 30 min wait each time) and they said the 2nd contractor has not filed a report to move further. Called the contractor several times but could not reach (answering machine full). We've been without a dishwasher for nearly a month with no resolution in sight.

I had a garbage disposal claim and an HVAC claim. First American got them taken care of but the companies that they have come out are not great. But I like that I can make the monthly payment online using their portal.

I had coverage for 2 years and only used it once for a dryer repair. That experience wasn't too bad but I can't say how good they are with any other issue. If I purchase another home I will use their service again

Every time I file a claim with them it's denied. Our HVAC system stopped working. I needed my electrical panel and circuit breakers repaired. I put in a work order by phone and contacted their contractor. Contractor could come out for 10 days. He came out on January 17th. He took a picture of our electrical panel and left without fixing anything. The next day I called First American and they said the claim was denied. So I got three estimates from outside electrical contractors, and sent them to First American. Still no response whether they're going to repair my home's electrical panel or circuit breakers. Just awful experience.

I am the Real Estate Broker, Property Manager and home owner who called to report and request for Gas Leak behind the water heater panel. I use the same phone number ** and my email to register for multiple properties. The system could not find my own home address without me speaking directly to the customer service. I have to be on hold for a while before customer service will answer then the first assignment at GG. Construction has to be reassigned since GG is too booked up. I have to called back on Jan. 20, 2022 at approx. 10.40 a.m.after calling on Wed. Jan. 19, 2022 to report about the GG Construction Situation at night to Kelly at emergency after hours service. But no one called me up.

I recommended this company to 2 friends already because I'm happy with the service they do. They have not disappointed me. They are also such a reasonable price. I plan on keeping them as my warranty company for as long as I possibly can.

First American has been better than my last home warranty company. I can understand their people a lot better and I feel like they have been able to help me more when I want to have a claim. They're better at getting stuff done. The only complaint I have with them is that there are no contractors in my area so it takes them a while to get one out and they don't want to pay somebody extra for travel if they don't have to. I had a claim for my washing machine a couple of weeks ago and they had to search for two weeks and there was nobody here. It was kind of fruitless that they have to spend extra time searching when I could've just had my washer up and running two weeks sooner. Other than that, they have been pretty great.

I recently had a 30 year old gas furnace go out during a massive snowstorm that hit Grass Valley CA. The storm was so bad it knocked out power for 72 hours and the roads were shut down for almost a week. The governor of CA had to issue a state of emergency because of it. I am currently a active duty military member and had to go to work as safely as possible. I scheduled for a outside technician to come out as soon as possible since going without heat is a life threatening issue. The technician does his job and says, "You need to replace the whole furnace because the part needed to fix it isn't being made anymore". So I pay for them to do the work and gather all paperwork to submit my claim to First American.

I was advised when I purchased my home from the Realtor to keep First American and not to let it go. It served me well and it was a very good experience. You can either submit a claim online or you can call. I normally call because I'm not good online. My niece does it online and she doesn't have any problem. It's an old house and when things went wrong, I called First American and they came in and either took care of it or sometimes, it took a while. One time, I had a washer and a dryer that weren’t working right and they sat me through it. After you call and you complain and it doesn't work after three times, it's time to replace it but they kept wanting to fix it. You put more money into fixing than it would cost to get a new one. They ended up replacing it but it took so long.

The Technician came in, assessed what he need to do to access the oven, safely. He asked me a question about the cleaning feature, he pulled it out, assessed it, fixed it and then told me what had happened. Then gave me directions on what to do in the future.

Our refrigerator was working intermittently- the 1st service company came out and said it was the compressor and the refrigerator needed to be replaced. First American Home Warranty wanted a SECOND OPINION! They got a 2nd company to come out and said it was the electric outlet!? We hired an electrician to replace the outlet and within a week, the refrigerator went out again! This has been going on for a month! And we have lost all our food TWICE! Shop Around!!! THIS COMPANY SUCKS!!!!

First American's customer support has been great. They have good follow-up. I put in a claim online and I'm informed pretty well via text message and phone calls, and then they follow up on how it went.

We've submitted a claim to First American three times and it's been flawless. We receive the contractor's information like where are they at, who they are and their phone number. I can call and talk to them. I can review them online before they come out. The people who have come out have all been spot-on. The quality of work has been good. They're clean, courteous and on time. I would highly recommend First American.

The claim process is terrible, but I have a specific rep that I email directly since I do a lot of real estate deals. If I go through the regular phone line, it takes forever but the portal is good. There's been one or two contractors that could have been better, but overall, they have been great. I had an issue with my refrigerator. They couldn’t fix it so they replaced it. I had an issue with my washer and they replaced it too. My AC wasn't working and they fixed it.

Our refrigerator parts could not be ordered, as they were unavailable. The company very speedily chose to offer us a replacement. They handled everything helpfully, professionally and quite generously. Laura handled our issues personally and went above and beyond, in our opinion.

I've had multiple claims and one of the things I hate is how long it takes to get someone here. It ranged from a week and a half to two weeks. Our refrigerator door would pop right back open and I have to put a chair up against it, which then became a trip hazard for us. I told the guy that I thought the refrigerator was possessed by a demon, which I didn't actually mean. But he wrote up the ticket to say I thought my house was haunted and there was a demon in the fridge.

First American's claims representatives have been very good. As far as the technicians, we've had a mixed bag. For the most part, they've been good. We have had one vendor in the last three years where we had to call AHS and change them because they weren't responsive. Overall, our experience has been very good and we will continue to use them.

We had to do a claim for our refrigerator, something for our heating and air conditioning, and also the washer and dryer. I had to call First American and wait for them to contact somebody, and then I had to get that information. So, if I just called somebody myself and said, "Hey, my heating and air, I got a problem with," I got that person there coming out right away. With First American, it's more of a process. The turnaround time in getting a provider out to service whenever I'm having a problem with could be a little quicker.

I would recommend First American. They handled the claim perfectly. The service by the contracting company was perfect. The only problem was waiting for somebody to come out and verify the issue so it can be put on order. That ate up a day or two for the water heater.

I very rarely write a bad review. But this one I feel is necessary. First, let me say that I have had First American Home Warranty for well over 10 years. I've had a few hiccups along the way but they were overcome. I recommended that my son purchase a policy and while visiting with him over Christmas holidays his LG refrigerator died Christmas Eve. We have been assigned to 5 different agents, none of which seemed to get anything done. The claim was reported on Sunday, Dec 26. FAHW assigned the claim to Sears with a response date of Jan 7. Obviously, this was unacceptable. They gen assigned GE then Electrolux. NONE of these companies work on LG.

I just got a washing machine replaced and my old washing machine was stackable. Now I got a little bitty washer without a stack and I got a tall dryer with no stack. When I asked the guys, “Where's the stack?” They said, “You didn't order it.” I said, “Well, okay. Can you take the stack off?” They said they were not authorized to do that. So I'm in a half-million-dollar house and my washer and dryer don’t match. But the guys that came were very professional. Didn't have any problems with them. It was just when I started asking about the stack, they were clueless like me.

I do the app or my wife will make a phone call when filing claims and either one is very easy to use. If there's any feedback, it would be that whenever we set it up, it's faster if we call ourselves and make sure we get an appointment scheduled. Otherwise, we’ll wait several days. The technicians that have come out and the total quality of work have been very good. Generally, the timing has been fast.

I have submitted a claim and it worked out really well. But when we bought the house, I had to get a new hot water heater. The person that I used was out of Covington, it was R & R. When he came to measure it, he didn't measure that it went in the pan. So he left it like that. The pan is not big enough and he was going to order me one. I called him many times but I couldn't get him to return my calls. So I’m gonna have to get somebody else to come and put the water pan in. First American is great. They'll get somebody there pretty quickly to look at it. If it needs a part, they buy the parts. You have to pay the $85 service call, but that's no biggie. I've had real good luck, except for that R & R Plumbing people they used.

The communication with First American has been all right. But there had been times where I had to call them for a follow-up more than them reaching out to me. Also, I hope if I open a claim, I would want them to have people that can do the service. That's the problem that I've been having, is in my area, they don't have contractors. Just a couple of months ago, I opened a claim and they said, "Sorry, you have to call your own electrician and have them come out, and then we'll reimburse you. Because we don't have anybody to do the work." But for the most part, the techs have been good. There have been two companies that I said I don't want back out, though. But overall, I've been satisfied with First American.

Some of my experiences with First American have been really good, but some of the issues had not been resolved easily. It depends on the value of the contractor they send to you. Some of the contractors have been awesome while some of them, not so. Right now, we have two service requests in for them that have been in since late December, and we still haven't heard from the contractors. It's very difficult to get a person to talk to at First American when you have an issue like this because the automated system isn't working. I go and say the contractor hasn’t contacted us, but it goes into a loop and never gives me the contractors’ numbers. It would be good to able to talk to a person about issues and for First American to make their system more user-friendly.

They won't replace defective appliances!! They will only give you gift card in amount of what "they would have paid" if they decided to replace. They "reserve the right" to do that with no explanation. Constructing class action lawsuit

I did my claim online, so everything was fine. Then the contractor arrived on time, did the work and left.

I had First American for a year then I renewed it. Filing a claim with them is easy. It's all online. I did it for my hot water heater, plumbing in the bathroom, and HVAC. If I had to call, I'd call and they’d take care of it.

The process has been super easy and quick. First American has helped me with two things. One was a water heater not heating and the other was an air conditioning overflow. On both of them, the contractor was here the next day.

We've been with First American for 16 years and they are good. I like the way when I file a claim, they ask me about it and I tell them. Then they send someone out to check it out. If they can fix it, they fix it and if they can't, they let me know.

I contacted First American and they assigned me to a plumbing company. The company couldn't schedule a visit for and suggested I ask First American for another vendor. When I spoke to First American, they told me they would find another company and call me back. I received no call and the service request was marked completed. I have been in a hotel for a week and had to find my own repair company. First American totally dropped the ball.

It has been over one month to receive reimbursement on the dishwasher. Had to call to find out about reimbursement. Now it will take 7-10 days until receipt of the check. If I didn’t call I probably would not get my money. Sincerely, Donna **.

Water heater was replaced. Unit installed was not functioning. It was the end of the work day so nothing could be done. After calling the installer who could not provide any information, I called FAHW who advised that it was up to the installer to contact the manufacturer to handle. I advised FAHW that the installer could not provide any information as the technician was working with the manufacturer. Turns out the manufacturer was now treating this as a warranty claim. FAHW offered no support to contact manufacturer. I would have thought that FAHW would step up to resolve this immediately as it was FAHW who made the purchase of the water heater.. Our home went 48 hours without hot water and according to the technician if could have been a week before the manufacturer would have responded. Fortunately the technician was able to handle this as he stated the company normally does not do this.

The service I received from the staff was exceptional! They got in connection with the technician that was performing my service when I couldn’t reach anyone and got my bathroom job completed. Thank you First American staff team for being diligent and knowledgeable in the service provided to me. More family members of mine are already customers of First American and have been pleased their service.

Good morning. I certainly would recommend FAHW to anyone wanting to have peace of mind in your home. I know Warranty companies can be challenging but this one certainly came through for me. Some companies they send out truly have challenges to fix your problems but working with the customer service with FAHW shows great customer service. They do truly care and will take care of any issues you may occur. I definitely will continue to be a happy customer. Thank you FAHW.

Yes, I would recommend to a friend. Great job skills and work area was clean after job completed. I admittedly use washing machine doing laundry. The washing machine operating from one cycle to another cycle was running smooth, the laundry look clean and also smell great. Also the machine look clean inside. THANK YOU, HAPPY HOLIDAY AND STAY SAFE.

This service was started in August and finally finished in December. The initial Service Company sent out didn't have a clue as to how to repair the fan/lights & clock unit in my Cooktop Hood and said so. The Technician from the second company sent out (Beacon Appliance) said he had never seen a unit like mine before (the unit drops down directly from the ceiling) but he made a call or two, researched the unit and had a circuit board ordered. After several weeks the part was delivered and the technician installed it. The unit only worked for about five minutes before quitting. He then ordered the User Inner face (?). After several more weeks the part was delivered.

Having our plan has saved us money. 4 days after moving in this home our fridge died. We've needed to call for numerous issues. First American has never failed us! Thank you for always sending us the best contractors to get the job done!

The coverage is Okay, but the response time is very slow. We have had to replace some items because First American would not address them until they completely stopped working. It took almost 3 weeks to get our oven repaired and working again. We replaced our water heater before it completely failed.

At this point, I am neutral because the problem has not been fixed - the next appointment is 1/7/22. I will be able to rate it better following that date. However, I give the company high marks in setting up an appointment. Low marks for the length of time between submitting the request and the date the repair person is on site.

Link broken in chain. Garage doors repaired by Cactus Doors Inc in Las Vegas, NV. Installation and repair work done by their most senior techincal repairman who was highly qualified and very cordial in explaining the repair work performed on my garage door.. JOB WELL DONE!!!!

Had to wait a week to get a tech out here. Too long, for what I pay now for this warranty, AND over Thanksgiving! Would appreciate help right away. Fortunately, the tech was knowledgeable when he got here, as they sent someone who said he hadn’t worked on our dishwasher brand in 20 years! Great! I even told the warranty people I had a very specific brand.

Impeccable service all the way around! Customer service wonderful. All ?'s answered and regular updates via e-mail for me. Davis ** of Hill Top Appliance knew in minutes the issue with my dryer and ordered the part immediately. He replaced the part in a very short time. Also ordered a new washer since my washer needed to be replaced. Juan and associate from Lowe's installed the washer in an amazingly short time also. Thanks FAHW and technicians!

I used First American's other service, Porch, to get my locks changed and that went smoothly.

First American has been very receptive. Sometimes, I feel like it takes a little bit of time to get through because you have to go through all the prompts, but it got a little bit better this last year. Also, if I don't get the service that I need, they're receptive in getting someone that will take care of the problem. Their overall claim process is good. My latest claim was for the backwash valve for my pool that was leaking. I needed that repaired. I did have a lot of difficulties. They had a really bad person that came out. That was the one thing I did not like. The pool repair person was not good. He tried to repair something in the back of his car, put it back on, and then a week later, it was broken again. At the very end, they wouldn't get back to me. First American finally changed them. I was glad to hear that because this other company did a lot better job.

I had First American on a previous purchase of a home and I figured I would just stick with them. Submitting a claim can be easy at times, and like pulling teeth at other times. There have been times where we've had disagreements over who was responsible for the claim and what they were gonna pay. Let's say there's a plumbing leak. Common sense tells that the drywall, in addition to whatever was leaking, should be covered. Well, they don't do that. Then every time I call somebody, it's someone who doesn't speak very good English. If they're an American company, then hire someone who speaks English. But the contractors that they've sent have all been great.

Been waiting over 2 months the replace 2 failed toilets. After waiting this long and endless hours of waiting on hold and broken promises, they offered $20/toilet as settlement! Total fraud!!! The contract repeatedly said they would take care of it and never did. The First American agents kept promising that would get it taken care of would call back within 24 hours. Each time no one called back. Probably called at least 15 times and average time on the phone over an hour!!! What an insult to ultimately be offered $20/toilet when the policy requires the toilet to be replaced and installed or a fair cash out!!

My only problem with First American is they increased their prices. I was not happy about that because I pay through the nose for things.

Most recently, our furnace wouldn't turned on. I assumed it was a pilot light, but it was something else. The tech was very accommodating, gracious, swift and competent. We were certainly pleased with that. But there was a bit of confusion at one point that annoyed me a bit, because I called and I got this automated process and they want to know what appliance my issue was. And I said, "It's not an appliance. It's the furnace." "But what appliance was it?" It kept recycling and recycling. Finally, I placed a second call. And I think I must have pushed 0 or something, got to talking to somebody. And then we cleared it up.

Submitting a claim is straightforward. It's a simplistic system that is easy to use. We know what we're looking for when we use it and we know what to select. The contractors have been experienced. First American has been useful and it's something we would continue to use.

First American is a little expensive for the plan. I had a bad experience with one electrical company, which was just horrible. First American finally dropped them and hired somebody new. So, I'm happy for that. Also, I like for the contractor to be able to contact me by phone and some contractors don't want that. Other than that, my experience is okay. They should probably screen their contractors a bit better though.

Called the company and had a response the same day. Next day the plumber assigned to my claim visited my house and have the veredicto water heater was too old has to be replaced. As the water heater was in the kitchen I decided to upgrade and move it to the basement. 5 days later I received a check with an amount lower than any regular water heater will cost but at least help to buy the new one. Thanks FHAW.

First American is excellent. I pay them $45 every month and I'm very happy with the service. They covered a lot of things and everything I've ever asked or called for, they've come through. The contractors are good.

I like knowing I have the coverage especially when it comes to heating/ac repairs but also that if were to sell it is good info. I don't like the price increases but in these times everything has increased. Be nice to get more detail on what all will be covered under my current plan.

I needed a new seal on my refrigerator. It was purchased, I paid for it and they paid me back. The process took four weeks.

I have First American Home Warranty (premium coverage). My furnace/heater stopped working last week and only blows cold air. I called to have it fixed. They assigned Kravets company. The guy came first and said there was no gas line and that I needed to contact the Gas Company to have installed. This was false because it previously worked without any problem. I again called FAHW to complain because I believe Kravets filed a false report in order to deny my claim. I requested a different company and they resent the same technician.

The most annoying part of the claims process with First American was the automated system of filing it. But beyond that, it was smooth and easy. I like that the reps communicated during the whole process. I was getting text messages and emails, and once the vendor called me, I could tell they've already contacted First American Home Warranty. The whole step was being communicated, which the type of person I am, I loved it.

First American Home Warranty has been fabulous. This year, three of my appliances went out in six months. On all three appliances, two of them were fixed within a week. The other one, they had to replace it that I took a cash-out option instead to get what I wanted instead of what they were gonna replace it with. They took care of everything. They've always been super good to us. I would recommend them 100%.

This review is to highlight the efforts done by First American Home Warranty in providing excellent service to their customers and finding the appropriate contracting company to fix the problem in a timely manner. I've enlisted 5 properties with them since last March after switching from American H. Shield. So far they came to the rescue three times taking care of broken A/C in the middle of hot Arizona summer in Aug and recently 10 days ago. Their claim department is top notch and second to none especially when dealing with Tyson ** the master communicator, and the action person who tirelessly work behind the scene to resolve your problem and deliver on his promises.

I had some miscommunication issues a couple of times. I would get this information, First American would tell me one thing, and then the people that I was dealing with haven't called me. I was reaching out and I was on hold for a long time although I didn't know if it was because of COVID. It took a while for the claim to go through like my air conditioner that went out at the beginning of August and I didn't get a unit in till about October, which was due to the person that they sent. He made racist comments towards me and my husband like, “Can y'all afford this service fee? Is there any way that y’all can send somebody else?” Then he made comments like, “This unit is so raggedy. Why do you still have this unit? But I'm not going to tell them to replace it because insurance companies don't like to replace stuff. They put Band-Aid on them and that's what I'm gonna do.”

I needed a plumber as I didn't have any hot water flowing in the guest area. First American sent somebody out. Apparently, there was some switch that had flipped itself so it was something minor. I also had an issue with the air conditioning and I was a little disappointed to learn that only when air conditioners break down, First American pays for them. But then filing claims was pretty simple either through the website or through the phone.

First American has always been great and totally worth it. I recently had the fall tune-up and the technician got here on time, got it done quickly, and was friendly. We had the garage door opener collapsed previously and they came and fixed that. We also have an entirely new HVAC system and that's a good $5,000. We also had multiple hot tub repairs. My hot tub motherboard went out, which is probably a good 2,000 bucks. I have this warranty on my rental homes and my personal home and I recommend it.

I had my winter AC checkup and it went great with First American.

Spring on older model KitchenAid dishwasher door broke. First American quickly responded to our request for repair and the assigned contractor came out and promptly accomplished the repair. The contractor was skilled, courteous, and knowledgeable. We appreciated the repair response from both First American and the contractor.

Online claim submission is very easy to use, but if a call has been needed, call staff answer the phone promptly and follow up to make sure all issues ate satisfactorily resolved. Contractors provided have been timely and professional. All work requested has been satisfactorily completed. Every service completion is followed by a satisfaction survey.

Updated on 12/09/2021: I first called in for repair of my water heater on November 3, 2021. Today is December 9, 2021 and nothing has been done. I am waiting for a report from the third and it has been weeks. NOTHING HAS BEEN DONE. HORRIBLE SERVICE!!!!

First American is great. It's very easy to file a service item, they're very responsive and has a quick turnaround. I can go online and file a claim or a service need at any time of the day or night. The fee is automatically withdrawn from my account. The contractor who came out was super friendly, courteous, wore a mask and cleaned up well.

I have no problem submitting claims because I go through my sales rep, which is the easiest way for me. I know him well. During the pandemic, I had a terrible experience with a vendor that was sent for my air conditioning. First American was having trouble getting any vendors and the guy came from way out of the area. The first time he came was in May and he came back for the fourth time in July. The AC was never fixed. Then, he said he didn't have time and he couldn't fix it. So we went to someone else here in town who was good. I finally got my air conditioning in September the 9th. So, I went through the whole summer without air conditioning system in Redding, California.

First American's prices are reasonable. Also, with the person that comes out, the fee is reasonable. They do things really quick. I call them when I need something, and they do it right out the gate and make it happen. If they cannot fix it, they would get something brand new for you. They could drop their price a little bit though. I was paying 70 bucks for someone to come out. Now, I'm paying 80 but I understand prices go up. Other than that, I really had no complaints about First American. They're good.

I had a couple of dealings with First American and they've been pretty good. But our last claim was a little bit different. Our pool broke and it was in the middle of storming time, so there were all kinds of stuff getting in the pool and it wouldn't run. First American told me that someone would get ahold of me within 48 hours. That was the norm so we thought everything was going to go through like everything did before. Come Thursday, no one called us. We had the phone number of the people that First American referred to us to because they said we could call them if they didn't call us.

With First American, I get a tech out here quickly if there are some issues. And since I pay monthly, I have just a service fee and I already know what's covered and what's not covered in the policy. I'm a happy customer. The pool is the main reason why I still have First American. We've had issues with the pool pump before and it went back and forth. They're finicky and getting someone to come work on it is hard because I live in a small town so, we're limited. Also, replacing a pump is thousands of dollars but most of the time, it's not the pump that needs fixing but the little joints in there.

I have dealt with this company for 4 years now, and fortunately have not had to deal with them a lot. However, every time I have like today, it's like a dog chasing its tail. You never ever get same day service even if people in your home are ill, and they use bottom of the barrel contractors for the most part, or upstarts that need business. When this fiasco is over, I am seriously going to research other companies. I am sure they are all competitive price wise, but hopefully offer better service. When you call a contractor as you are supposed to, and no one is there to even answer the phone, Houston we have a problem.

We had a claim for our toilet and it was for the mechanism inside the tank. The person came and it took him 10 minutes to do the inside of the toilet. He walked out, came back, and fixed it. Then I tried to tell him that brown stuff was dripping on the back of the toilet. He said he couldn't do anything about it and that it looked like urine. I told him that I've got grown men in the house and there was nobody peeing on the wall and it was running behind the tank. He looked, but he didn't bother to figure out what was wrong with it, and he left. I didn't pay $85 because nothing ended up getting repaired with that.

This was the replacement of several gas lines at my home. It took approximately 2-months to repair/replace all the leaking lines. However, I am appreciative that First American kept us informed of progress. I would have give -5- STARS if only it had not taken so long. Overall we are very pleased with the completed work. JJ

Every time we have a claim, it's less straightforward than going directly to a repair person. But we've always managed to get what we needed to be done. There was a claim that was frustrating when the freeze happened and our pool equipment wasn't covered. But then we had successful claims like when we had a dishwasher that wasn't working and a stovetop that wasn't working, and the repair person came out and fixed both at the same time. I love the fact that if I have more than one item that falls under the same repair category, it's only one visit.

Service was on time and everything worked out fine. Will be calling your office to repair the hole in the wall. We were told to wait until the water dries up between the wall and we will be giving you a call within thirty days. Thank you for your service.

Quick to respond to claims. The technicians that are sent are polite, friendly and know what they're doing. I only had one AC technician come out that didn't know what he was doing. I did another claim and got IQS. IQS offers great service. I can't remember the name of the other company, but if I have wait a few days I will always request IQS AC services.

Been trying for several months (since 06/17/21) to have our trash compactor repaired or replaced. First American Home Warranty (FAHW) chose the contractor Montezuma Appliance (MA) instead of the Sears technicians. MA's assessment was that the compactor needed a new foot pedal. After over a month waiting, Nope, now the tech said it needed a new basket, Crickets for over a month, then FAHW calls and MA's response was that they ordered the wrong part. Now the compactor has completely quit with the compaction ram stuck in the basket preventing the door from opening with stinking rotting garbage inside with no way to remove the trash from the basket. I had to remove the unit from the kitchen because of this.

The original service took place on 10/11. Over a month later I still have no answer from First American on fixing it. I have contacted the company they contracted with to fix my problem and they told me they have tried to reach out to First American on 3 separate occasions and have never had any of their messages returned. I also called First American and a person (who was very difficult to understand and communicate with) told me that it would take 8 weeks to get the part in but could not tell me if First American had ordered the part or not. I am thankful that this did not happen in the heat of the summer but I want this resolved. I have paid my annual premium and the service charge for this particular problem and I expect it to be fixed.

FA tried to find a service provider for our boiler but could not. They were very open to us getting our own contractor to fix the problem and paid us back very quickly for the service call. The rep was very helpful and followed up with us on more than one occasion. We got FA warranty when we bought our house, think we will renew it.

I used this warranty to get my locks redone and it was pretty easy. They were able to schedule everything with the locksmith within the first week and had come in on my behalf, so it was straightforward and no problem.

I was reluctant to sign up for the warranty, but my husband insisted. Boy, am I glad he did! We had two appliances go out at once and my first thought went to replacement. But I said let me try this. They live up to all the hype! For ONE $75 payment they repaired my refrigerator and washer! This is a must for every home owner!

I was only able to receive contact with the repair company after I called them when I had not heard from them in a week. When the machine was checked, there was no problem found. The repair person was polite and courteous.

They have still not resolved an issue with a claim I filed back in 2018, whereas, they are suppose to reimburse me for my Filter, that I paid for, out of my pocket. I was told that I would be reimbursed for it, back in 2018, and still nothing has been done. I have been calling and getting the same run around over and over again, regarding this claim. Everyone taking my information, having me to faxed the paperwork and email it to them, but, still it goes nowhere, and then, when I call back again. I have to repeat the information all over again, and each person keeps telling me that they're going to take care of it, but, it obviously, goes nowhere. Nothing has been done about it, to this date.

This would be my second year with First American and I've had no problems with it. Within a day, I'd receive an acknowledgement that the contractors have been out. The contractors are very polite and take care of my needs.

Plumbing Company personnel responded the same day I submitted my request and completed the work quickly. Their personnel were professional, knowledgeable and courteous. They worked cleanly and quickly and seemed to take pride is doing the best job they could.

Clogged pipe in past garbage disposal just replaced and waiting on microwave after repairman could not get the parts (not made anymore). Should hear soon. I have never had any problems with this company. Its response time or the quality of the no reason expect anything different now