First American Home Warranty Reviews

However after calling back First American on December 20, 22, and 24th, I learned Feders did work on our unit and said they came out for an appointment on December 21st that they never made with us. Finally we set up an appointment with Feders through your group supervisor, Oscar (who's in Texas) to come out January 3, 2008. I let Oscar know I was unhappy about the delay and not happy with Feders but was willing to let them come out if we could get another company to follow-up after them. He said this would be fine. Feders came out January 3rd and said our Pilot Generator Cartridge was improperly installed which contradicted what the gas company told us. They said that First American wouldn't cover the repair but they could fix everything for $500. I immediately realized it was a scam and called Oscar back. On January 8th, Oscar finally called me back and said they wouldn't fix it and gave me the fax number above to ask for a refund of the policy. I have read our policy many times and it does not give any indication that these claims would not be covered. As I mentioned, we got this policy to cover unexpected problems and have tried not to call unless something major happens. When we finally do, we are immediately turned down. Therefore, I'd like a full refund on our policy since First American seemed to never have intended to fulfill their contract with us.

$300 for policy plus $200 for repairs to heating.

My current situation is my furnace: it has cracks that constitute a safety issue because of possible carbon monoxide leaks. This was verified by their technician two weeks ago and by San Diego Gas & Electric, but my family and I are still without heat. The temperatures at night have been 35-37 degrees. I have contacted First American by email messages 4 times on their web-site, pleading with them and telling them how cold it is. I have also called and spoken to a customer service rep who told me it needed to be assigned to a claims specialist. After almost two weeks, I have not been contacted. I discovered a web-site with more than 100 complaints about this company with almost the identical experiences as mine.

This is the second experience I have had with First American in the last 3 months. I tried to cancel my policy when I was 4 months into the contract because of another nightmare repair episode. I asked for a pro-rated refund (the policy cost $430 a year). They refused and said the policy remains in effect until the expiration date of April 2008. When my furnace went out, I thought now they have to fix my furnace, but it doesn't appear that that is going to happen either.

I have filed a complaint today with the California Department of Insurance, but after reading the experiences of the other First American policy holders on the rip off report I would love to see some consumer attorney take them on. Their biggest customers are real estate agents who sell these policies to homebuyers, giving the homebuyer a false sense of security. I know from first hand experience the real estate agents receive compensation in one form or another from the sales people at First American--just like the title insurance thing.

My five year old grandaughter and my daughter live with me. My daugher has fibromyalgia and the cold exacerbates the pain. We have tried space heaters, but the circuit breakers trip if we are running any other appliance in the house--like the washing machine or dishwasher. It is 9 days until Christmas and First American has turned our holiday into the nightmare before Christmas. I have contacted a local heating company and they can replace the furnace in one day, but it will cost me $2500--an amount I don't have.