First American Home Warranty Reviews

The installation team (Chris and his dad) were clean and courteous and did a nice installation, would give 5 stars as I'm waiting for my check for the garbage disposal I provided, Had to call back for an install date twice. Other than that I'm satisfied.

I called First American because the garbage disposal was making a terrible noise. They immediately assigned a plumber. Two days later he arrived and determined that the unit had to be replace. He had a new disposal in his van and replaced the old one. Job was done within 20 min. The new disposal works great… no noise. The only cost to me was the $75 service charge.

They use foreign people that are hard to understand???? Also it took them almost 3 weeks to replace a air-conditioning unit. It was 120° And my husband was sick. We a dog and a young Granddaughter living with us. I'm happy with the other claims. Microwave, garbage disposal.

Overall pleased with First American Home Warranty. Unfortunately several FAHW representatives were often not responsive or helpful. That being said, once I was directed to their supervision they easy resolved any issues and eventually provided good service and a GREAT reference in Airmarc HVAC. Airmarc employees were knowledgeable, tentative and very helpful.

Have not scheduled for fix my fridge when parts are in!!!!! Terrible follow up. Poor communication. Say they will call and don’t!! Can’t believe how bad communicate is. I called and called to no avail! Sick that I pay so much and get nothing!!

My email to First American clearly stated I had a problem with my ceiling fan remote. Turner Electric was assigned and we could not establish a time for help. Woo Electric was assigned and scheduled promptly and professionally. On the visit the tech immediately told me the remote was not covered. I called and sure enough weeks had gone by with no fan or overhead light and now I have to figure it out myself. I am looking for an electrician to help me, I am ordering a new remote that I hope is going to solve my problem. I have no idea now how much time this is going to take. I had hoped First American would make it simple. Most of the time time, First American solves my problem, not this time. They have promised to give me back my $75. So, since I am not happy, I can't give the normal five stars.

Your service is the poorest I have ever encountered. I filed a claim on 5/24/2021. It is now 6/4/2021. The repair company could have had the part in two days. You chose to get the part saving $3.00. None of your so called managers respond to emails or calls. You will not get any recommendations from me.

I have had the home warranty with First American for over 19 years, covering a total of 4 homes. They have always been friendly and professional, and the service provide is peace of mind for unexpected items which happen in any home!

My air conditioning was leaking and it wasn't getting cold. I filed a claim to First American and it's been three weeks but they have yet to call us back after the claim has been processed. I've had multiple bad experiences with them and it's been ongoing. I even am out money because of the bad people they send out since it was my job to have my ceiling repaired. One of the techs who came out for the plumbing issue cut a hole in my ceiling and looked up there with his cellphone. If he was a registered plumber, why wouldn't he have a flashlight? I complained to FAHW and they did nothing about it.

At this time we are in the middle of a repair and we will let you know how the service is once the leaks are completed. We have "high" hopes at this point for good results. The initial response was timely and the plumber that was sent out seems knowledgeable and pleasant. Now we are waiting the repair portion.

First American Home Warranty is affordable and they get the service done. The website is quick and easy to use. Submitting claims is a smooth experience.

The tech repaired our garage door. The only downside was that he had to replace the wall button which we press to make the door go up or down and he did not have with him the same brand. Instead, he used a different brand to replace it with. Other than that, I was well-pleased.

I'm feeling good about First American. It's definitely worthwhile and I will renew it when the year comes up. It does definitely save me money. I had a dishwasher claim and an icemaker claim and both are resolved. Raj, the gentleman, that fixed the dishwasher was very pleasant, professional and efficient.

I would recommend that people get a home warranty particularly if they're looking at a house that’s not a new one. I've saved a lot of money already over a couple of things that have gone wrong since I moved into my house. I'm happy with First American. When you file a claim, they tell you who they assigned the claim to. They have the contractor call you to schedule a time to arrive. As far as the work, it's been high quality. However, I have some mixed feelings about some of the professionalism and comments that were made by some of the contractors that were not directly related to the job they were doing that could have just been kept to themselves.

We had American Home Shield for a long time then one day, they cancelled us. We needed a new warranty, and I looked them up on the website and compared it with other people. First American was the one I called, talked to and was the most impressed with. Because they are not a 5-star and some of those others I talked to were. Our most recent claim with First American was for our oven, which needed a part in it, and it took forever to find it. The warranty company doesn't let the technician buy the part. They've been doing that themselves, and that part took about a month and a half to get here.

I have an open claim for a Jacuzzi appliance and First American has been sending generic plumbing and electrical contractors. They aren't the right contractors for this assignment. They did not have the expertise. I've had four service visits and no resolution or further contact. First American should take the initiative on communications with the client and update the client routinely on the status of the of the claim.

I called in a service request for a clogged kitchen sink on 5/28/21. I have received notification that my request has been assigned to a plumbing contractor. I am now waiting for a call from the contractor to set a date and time for my service.

When my new AC was installed, I lost power in part of the house. I called First American Warranty and then they had an electrician restore my power. I used to have another warranty company, and when I had an issue, they sent this guy that was on his way from New Mexico. He showed up in his truck, knocked at my door and I said, "If you don't have any uniform, you don't have any company ID..." He said, "Well, I just got the call on my way over here, and I'm sorry but they stole my license." I said, "No. I don't let anybody in my house." He said, "Well, I can show you the work order." I verified it with the person that was in charge, but that guy didn't have tools. I like that First American Warranty always sends good contractors. That's the best thing.

The technician didn't know what he was doing and then I didn't get any feedback on what they were doing. They were very slow and I wasn't impressed. I called them to see what the status was and whoever answered the phone was short with me. Dealing with that company was not a good experience. However, it was just a short day or two after, I got a call from First American, which was great.

The guy that First American sent was terrific. I recommend him. Always send him. The only thing is it took a little while before we got scheduled, and the refrigerator was an important thing. But overall, it's okay.

I am pretty happy with my experience, though some of the contractors have taken a long time to schedule an appointment and even longer (nearly two months) to perform the necessary work. Lots of waiting, which is frustrating. I’d also like to see shorter windows for the contractor to arrive. I’m currently in my fourth hour of waiting for a plumber.

Thanks VERY MUCH for your services in the upkeep needs of my mobile home!! ALL of your services have been VERY Appreciated and I am SO GLAD that I have YOU as my Mobile Home Insurance Provider!! Take Care and Thanks Again!!

I feel very comfortable with First American. They've done a good job. Dealing with Sears or any appliance repair has been difficult. The technicians are great but not the coordination of appointments and the communication back and forth about when they're going to be here. They canceled several times on us without telling us for sometimes, the right reason and sometimes, no reason. Parts have been difficult to get. Once they got here, things have gone fine. It's just that it took five weeks to get our dishwasher repaired. The parts were here, and the communication back and forth between First American and Sears was really difficult. I called and checked up on things and said, “Are everything good to go for our appointment this week, everything good tomorrow?” Then they didn't show. I called and asked if they were you coming. They said, “Oh, no, no. There's a problem with the part.” I checked three times.

I had American Home Shield and I just let it lapse. Then First American Home Warranty called me and I got a better monthly premium with them. When I signed up, I just did it online. Then they automatically renew it unless you want to cancel it. To do a claim, you can do that online or you can call them. It's $85 for a service call. If they can't fix an issue, then they'll replace it. I just had my microwave door replaced because the spring in it broke.

We have had some problems after moving in. First American has been great. From replacing our microwave to replacing our furnace. We are very happy with the service and would definitely recommend them. Every time we call the contractor is in contact and out for service in a few days. Thank you.

They have always been respectful and nice. Never have to wait forever. They get it all arranged just as fast as they can. They never seem too busy to answer it any question you may have. The people they hire are just as good.

We recently had an electrical issue that was concerning. We had an electrician out to the house, they found the issue and corrected it within 30 minutes. The technicians were very polite and professional. Their service went above and beyond!

Expert HVAC Repair (Brandon L.) took excellent care of us and we appreciate the time invested and expertise. It is nice to know how your new house (or new to us) is doing, and I feel that First American sent us excellent people to do the job. We will definitely request this business for future heating and cooling needs.

I was extremely frustrated with the scheduling process. It would have gone much quicker and easier if I could have been talking to someone. I have to schedule another service and I hope I don’t have the same experience or I might have cancel.

The company technician that did the service call was very pleasant and respectful and knowledgeable. This is very important for me as a customer. I wish every service call I make would run this smoothly. Will continue with this company.

I had a problem with a contractor they assigned. I let them know about it and Vince was assigned to my case. He has kept in touch every step of the way to make sure appointments are kept and the new contractor is following through. The personal attention is unparalleled.

The contractor was irresponsible. He was asked to go to the location on an emergency situation and he did. Upon arriving, he assessed the issue and explained to First American what the issue was and needed an approval to proceed. An approval was requested and granted that same day. He left and did not start the repair. Here it is 14, 15 days later, he answered his call and there was no explanation or apology. First American said that he's going out there today between 10:00 and 12:00. I haven't called to confirm if he's there yet but the service was deplorable.

Always there when I need help. Plenty of contractors to choose from. Service is done within a reasonable amount of time. A ton of support with all my concerns and during the claims process. FAHW also does follow up on how the contractors performed and quality of workmanship.

On schedule to do an update on heatpump that will meet code. Scheduled time is excellent and will mean we will be ready for a hot summer. Complex update that was quickly and thoroughly diagnosed and the time after diagnosis to the scheduled update time was very good.

Overall good experience. A few hiccups getting there. Slow to respond to complaints of slow service especially considering it was winter & no heater. No sense of emergency or going above & beyond due to extreme weather. It got done & thank god we used portable heaters so no pipes froze.

Great to have and not a rip off or scam. It worth getting having???? I will never not get it or have it. They fixed paid for 2 things. I will never not have or renew this and it’s a good company. Good reviews. I’d recommend to everyone.

All in all, the experience is positive and I renew the warranty annually and plan to continue renewing. Very responsive and they address any issues within a day or less. Easy to file a claim online in minutes. Coverage is very good compared to competitors. The only negative thing is the contractors. When it is a large repair, they are experts at trying to find “non-covered” costs to add to the bill. The company sides with the contractors and never question their estimates.

I only used them twice. Both times the problem was solved within 2 days. The work was done, the job was not very hard to do but I was not able to do it because of my condition. Now things are better for me.

We've had a good experience with First American and it's been pretty good with the techs that have come out.

The owner came out and went through everything related to the AC. He provided valuable information on how to keep the AC unit from working too hard. I'd plan to have him back again to service the furnace this fall.

I have never had a problem getting service if needed. Well worth the price if you have a home issue. I have been with another company in the past and I had poor customer service when I had to file a claim.

I know that I don't have to worry about home and appliance repairs. First American has always been professional and prompt. I have always had wonderful contractors to help me. I recommend First American to everyone! It's so nice to have that feeling of security.

I called due to a clogged drain. They scheduled me with plumbing service on the day I requested, The repair was quick and easy to set up. I was extremely satisfied. The best part is knowing that the price is affordable and if the issue isn't resolved I can have them come back at no charge.

They have the best warranty for me and my family. And I would recommend family and friend to them. I have already told two family about your service. I have had great service from your company. Thank you and have a bless day.

First American and Bass Plumbing are awesome professionals that provide exceptional service. I have used both First American and Bass Plumbing for years and I am impressed with their services. Repairs are always done in a timely manner the right way and I am blessed to be associated with them.

Called on Monday and was provided with a company who gave me a repair appointment for Wednesday. The company called Tuesday morning with a cancellation appointment and arrived promptly and completed the job. I didn’t know the job had been completed and I asked my husband when was the company returning to complete the job, and he informed me that it was all finished. The company came to the job with a new water heater so a return visit was not necessary. This was quite different from my experiences with other warranty companies. Great service and great work!

It took a few days to get someone over here. Then found out that one element was totally damaged and a spark had kicked off the switch in our power box. The water heater had been installed barely 5 weeks prior to this happening, It was a brand new water heater. Don't understand how this could have happened. The technician took the damaged element to show his supervisor.

We just bought a house and that always comes with surprises. Our garage door opener was working perfectly well during the inspection and for a a couple days after closing. However, when we were done moving into our new house and went to close the garage door, it had stopped working. Seriously? The day we move in? Well, First American was there for us! First American immediately assigned a service provider for us and they contacted us the next day to schedule an appointment. Our problem was resolved and all we paid was the service fee. It was great!

I have been a member for 5 years and I have greatly benefited from their service. They are very prompt and have great customer services. Agents are friendly & professional. I have recommended them to my family members. Will continue my membership for many years to come.

Ruben was the service tech, he was prompt, friendly, knowledgeable and professional. This was my first experience utilizing my home warranty and was very pleased. I was also very pleased with the customer service department when I made my initial call. I look forward to doing business with First American Home Warranty in the future.

Motor wasn't running and it was sporadic. Sometimes it would take 10 tries to make it work. Work was done in a timely manner and very happy with the result. Now the garage door opener works like new. I definitely recommend you guys.

Had request for plumber and was assigned a plumber with very poor reviews on Yelp and Homeadvisor websites. Asked for different vendor and was told that online algorithm picks vendor and no choice is available. Plumber was at the house for a major issue for 10 minutes and 5 minutes of that time plumber was on phone with warranty company talking about a different client. 5 minutes wasn’t enough time to access the problem. Plumber was dismissive and wasn’t listening to me.

First American is very good. They respond in a great way for my rental houses. Which I had ten at one time, I own a house in Bakersfield and they are going to replace the dishwasher. Never had a problem in 12 years. Now that the housing market is way up in California I am selling these rental houses. Renters are a pain in my **.

My water heater was leaking. A technician came out to evaluate the situation and filed his report that day. Our water heater was replaced the next week! The whole process was fast, cost efficient, and stress free! Would recommend using First American home warranty to anyone!

had for 30 years. Tell an agent to call me. The fact that I pay my bill means it is a good service.

No hot water was available in one-half of our home (we have two water heaters). The technician found the problem and repaired. The repair facility was very helpful and found a space which allowed the technician to come to our home the next day. While certainly a major inconvenience, the repair facility and their technician made the experience pleasant.

We had our HVAC serviced and they were great. They were on time and very professional. Everything is working great. They cleaned and made sure everything was in tiptop shape. Everywhere they were they were working they kept it cleaned.

I signed up but have not used the services as yet. I am confident that when the time comes they will give me great service. The price for coverage is good for my monthly budget and it was real simple to sign-up.

Toilet flushing mechanism was not sealing causing toilet to flush when tank water level low— flapper not covered and toilet that contract is void — customer service is terrible by calling to ask for assistance. Description of repair was not correct.

I'd recommend First American to someone else. I kept using them because I found them to be useful. The two times I've used them, it's been great. Both companies that came were very professional. When the air conditioner went out, it was an expensive repair but we only had to pay a couple of 100 dollars because we had to pay for the freon. I also had an up and down baby washing machine that the dryer quit heating the clothes. First American sent somebody out and the tech took it apart, fixed the fuse and put it back together.

I’ve had to service the same plumbing problem seven times in four years. They refuse to do anything more than patch the problems. Waste of money in the end. It will now cost me thousands to repair the secondary damage from poor work previously provided.

This house is managed by Network Realty in KY. They do all the work for me, from calling you with problems and making sure all is resolved. So far, all I've done is to pay the bills. The tenants are happy, though.

I am happy with First American Home insurance because they an excellent job to make sure I am pleased with the work that I have had done with the appliances in my home. I have been with them for almost 5 years and had no issues with them.

First American has been pretty responsive with my claims and they've been able to fix everything they've come out for. I used to call in when I needed a service and there was a long waiting time. Plus, the responses could take a little longer. But since I've been doing it online, I haven't had issues. Whenever I would submit a claim, they'd say that within 24 to 48 hours, I should be getting a phone call from the contractor that they loaned out. The techs who come are usually good, too. I just had someone out for my dishwasher and he was pleasant and very nice to deal with. It took a little bit longer to repair than what we originally expected but they ended up following through it. They needed a part, so they had to order that and it took a week to finish the repair.

We had a leak and it caused our house to flood. The first plumber that came out supposedly fixed the leak but a day later, we came downstairs and the place was flooded again. First American had to send another tech out and he stopped the leak. The process for submitting the claim was also pretty straightforward. It's just that I should have looked closer at the actual items covered in a home warranty. If you can get to use it properly and if you have a large loss, the deductible for $75 is worth it. But most of the things that we've had had been smaller issues below the deductible, so they haven't been reported. Then, there was something that we had that was a larger expense, but it wasn't covered under warranty. Other than that, First American's reps were congenial and we got action from them swiftly.

There's an inconsistency with the quality of the contractors that come out. We've gotten some real good ones and we would like to be able to ask them to send or not send certain contractors but that option is not available. When the refrigerator wasn't cooling, the first guy that came to replace the fan placed it upside down. Then, they got somebody out that knew what they were doing and got it working. It took four calls to do it, but we were able to get it.

Everything's going great now with First American. I recommended them to my friend and he signed up but I don't know what happened to the $25 referral fee if they put it on my account or not. I just had a good service yesterday from the plumbing company, AJ Bono, and I was calling First American back because I wanted the guy to come out again to look at the sink. I forgot to tell the plumber about it and they told me to call First American to kind of give them an update if he's gonna come back. Other than that, it hasn't had any problems since.

When I first moved in, I had a problem with the air conditioner and the company that came out was exceptional. They thought it was the thermostat, so they replaced it. I still had issues, so they came out again. But I didn’t have any issues with having to pay again. They spent quite a bit of time trying to figure out what it was and it was something electrical under the house. The technician replaced some kind of circuit board. This past time, I had somebody come in again to repair. They repaired my icemaker, and then it broke again. So they're coming out to repair it again.

The technician came to check refrigerator but not able to diagnose the issue. Second technician was dispatched and diagnosed issue but told me that the compressor need it to be changed. But he could not change it because it was under manufacturer warranty. He provided me with number and information to call manufacturer. I was still charged $75 dollars for visit and no repair was performed.

Due to COVID and moving internationally, we purchased our home sight unseen and insisted on an American Home Warranty. The seller didn't provide it but we wanted it enough to pay for ourselves. We have had occasion to use the warranty several times and have always had prompt, courteous and accurate service. This is just a 'no-brainer' when it comes to home ownership.

First American has been wonderful. I called them because the sensor went out on my washer and got a company. It took them over a week to come help me. I called First American back and we got Sears out here. Sears comes right out. They got faster service. The tech checked out the sensor and did a good job. I talked to him while he was doing it and he was considerate. It didn't bother me talking to him. He knew what he was doing. I had another home warranty company and I got rid of it. It was a lot more money per month than First American.

I love First American and I’ll renew with them. I recently had a claim for my water heater. Even though it was a newer water heater, it was sending false information and causing it to stay hot all the time then it would just shut off. The tech came out and replaced the part. He ended up giving me his phone number because there was no way I could reach anybody at the office. My only complaint is that the vendors are extremely difficult to reach. First American had a vendor that was relatively near for electric but the other couple were far so it was difficult to get them to my location. I wish that First American had some more vendors centrally located in the San Bernardino County area.

I get a response quickly when I file a claim but it seems like First American can't get anybody out for three to five days. Recently, I had my basement flooded. I was trying to get a plumber out because of the drain in my basement. It happened on a Friday and they couldn't come out till Wednesday. I’d like to see the repair techs being able to come to our house quicker. I also did have a problem when I put in the claim for my heater. It was blowing cold air and it was almost below freezing. It was the same thing. The contractor couldn't get out for days so I ended up paying out of pocket for somebody else to come out to fix my furnace.

I had my garage door repaired on the 24th of March. I noticed there was some kind of repair still pending on there but I hesitated to call First American. When I called, they said the 30-day time period was already over for them to work on the same thing without any fees. But First American is a good warranty company. They know what to do exactly. I’ve had a few claims the last month and I requested one a day before yesterday. The technicians they send are good. They come on time, know what they wanna do and finish their work.

The online warranty request submission form is easy to fill out, and I get a response from First American shortly after I submit a request. My warranty requests are usually responded to within a couple days and the work is completed within that same timeframe.

I requested services for stoppages in kitchen sink, the plumber came after 2 days and check the sink for less than 10 sec and said will submit recommendation to my insurance for change of pipe as it was installed wrong, but they did not do anything, I waited for 2 days and called the insurance to follow up, finally scheduled 2 days after, the plumber came and said that they were here before that he did not tell what they will do today and left. The insurance denied the request for not cleared reason, we ended up paying outside plumber to do the job and he did the good job the unclog the sink. How would you deny such request without doing anything first, and others can do for only less than 30 mins, very frustrating.

I have contracts with 1st American home warranty at 2 homes. 1 in Los Angeles in one in Lake Havasu city Arizona. I've used 1st American home a number of times in both homes and been extremely satisfied with the contractors at every Interaction. I've been extremely happy with 1st American home warranties phone Personnel. I have, and will continue to recommend them to friends and family.

Since l have had my warranty, l have been extremely pleased with the workman. If they weren't able to finish a job, we would reschedule for the finish. When work was complete, they would be sure to clean up afterwards, which l appreciate!

We are extremely satisfied with all aspects of First Home Warranty. When we needed to file a claim it was efficient, timely and the technician from Astor Appliances diagnosed the issue immediately, ordered the needed part and returned in a timely basis as promised. Everyone was professional!

First American home protection plan is reasonably priced. First American response to service requests is fast and provides quality home repairs. Service providers are professional, qualified and knowledgeable. Website easy and reliable to use. We highly recommend First American home protection plan.

The plumber that came to our house was friendly, knew his job and did a good job and was on time and he did exactly what we need to have done, thank you so much First American Home Warranty, we will use you again.

We are very pleased with First American Home Warranty services. We have utilized them for air conditioning issues and recently electrical problems in our home. They have been extremely helpful and quick to respond to our needs. The staff are always courteous and professional. They have completed each request for service quickly and completely.

First American was helpful all the way through the process, and in the end, reimbursed us fully. I would recommend them because they were helpful and honest; however, there was one negative. The process was long and arduous and took a lot of my husband's time. I guess with the world we live in today, they have to be extra careful and authenticate every detail. An easier and faster process though, would make them an even better company.

If you want no fuss, no muss with an insurance experience THIS IS THE PLACE. I have had other insurances where I was ready to hire an attorney to get the help I paid for but NOT here. I called, told them what happened, next thing I know...there's a service professional ready to take care of my challenge. SIMPLY CALL, FILE CLAIM, PROFESSIONAL HELP IS ON THE WAY.

The new plumber who was called in to replace AUL Plumbing did an excellent job. He was on time and knew what he was doing and made the repair in accordance with our desires. The original plumber came in, declared that we needed a replacement, took the $100, left and never called back or returned our calls.

So far American Home Warranty as been on my side since day one. You guys really make a customer have relief during a appliance failure and letting the customer know the updates. I’m glad I’ve chosen American Home Warranty. Thanks????

Easy to do online requesting service. Response time is faster than expected. They provide service company so I did not have to hunt someone.. Service companies are quick to contact and service calls are are faster than doing yourself. Outlay of cash is much less than total cost of fixing issue.

I have been with them for about ten years, they are good and fair, I actually compared them with Choice Appliance. When my heater broke down they paid me for a new one. I paid the one thousand dollar technician fee which I actually was able to choose my technician. While Choice Home gave nothing, I was having 2 of them at that time, so I quickly stick to them and drop choice home.

Required a second opinion who turned out to be better qualified to assess the problem which required the gas line to be red tagged. Eventually the gas heater was replaced which was greatly appreciated. Gary, service rep from Provolt, was very professional and knowledgeable.

Each time that I request a service from First American Home Warranty, I have always received a great response and help in a short time, We are really happy with the service and we have recommended the service of First American Home Warranty.

I was introduced to First American Home Warranty by a close friend. The signing up process was easy and the Lady who was helping me was very patient and knowledgeable in regards to what I was looking for, and what kind of a plan would best serve my needs. As a new member, I felt comfortable that this Company would be available to me if ever I would need their services.

Very friendly and helpful staff. I have recommended them to other people. When there was a little problem with parts delivery, due to Covid, they were right on it. They ended up replacing my washer instead of just fixing it.

I called for a plumbing problem. Was fixed in a very timely manner and very professional. Would highly recommend them to all my friends. They were very courteous and handled my problem with no questions. The agents are very helpful. Great warranty plan.

We recently purchased a home in Henderson and found a couple of appliances needed repairs. We called First American Home Warranty and without hesitation they came right out and took care of the problems. Thank you very much First American.

I started on a rough note in the my first claim but since then, FirstAm has exceeded expectations and repaired my water heater, oven and replaced my microwave - literally savings thousands of dollars at the cost of nominal service charges. The turn around time is quite reasonable too. Highly recommended.

The service was good and they stopped the leak but it came back the next day and the problem much bigger and we had to use our insurance for the home to fix it. It was the first time we used the service and there are no complaints. Let's see how it works as time goes on.

I would highly recommend First American warranty, because they have yet to let me down. Very reliable and efficient. They are also cost effective. The employees are very professional and courteous that work for and represent the company. Best regards, Kareem

I called First American Home Warranty to request a service on my dishwasher not running. I paid 75.00 dollars fee for the service. A technician was sent to check on the dishwasher. He found the board is bad. There were black mark on one side of the board. He also told me the outlet connected to the dishwasher is not working. I assume the electric shock burnt that board and the outlet. He told me he need to order the board and will be back with the board to fix the dishwasher. He asked me to replace the outlet because it’s not covered. He also told me to call the pest controls because he found 2 tiny roaches???? inside the dishwasher. I agreed having those two done before he come back. He should be back on April 20, 2021.

We just purchased a house in Simi Valley. I am working with Janis ** and Tamara ** in order to resolve the swamp cooler issue past 3 weeks. There is no process made. First of all, the communication is really poor, and each time they come up with another step or requesting more stuff, then I have to wait several days to get a response. First American assigned a technician first, then they sent "more reliable" one. But, guess it was not enough, supposedly the last one needed to come one more time, then I waited for several days, it turns out to be the last call was canceled by the insurance. The cooler is leaking on the roof, will fall off soon because of the corrosion. Only wasting time and money.

Our dishwasher leaks. We called American Home Warranty out to inspect it. The service man could see it was leaking but determined that it was excessive amount of soap causing the leak, even though we were using PRE measured packs of detergent. $75 for this observation. The dishwasher kept leaking. We requested another service, $75 more. This time the service man determined it was faulty weatherstripping around the door. After calling in to his office it was they realized that the weatherstripping is unavailable and the unit must be replaced.

The previous owner of the house purchased this as part of our home purchase. Our whole kitchen and laundry had some blockage so we requested a service for $75. Their first matched plumbing service Street Plumbing & Rooter (**) did not reply to us for 2 days. Multiple calls always ended in the voicemail. Then we called First American. We wasted 30 min to find out that we have to repeat "speak to a representative" three times in a row to get to an actual person. Then their rep spent another 20 min trying to call Street Plumbing & Rooter and came back saying that all is fine and they left a message. After we pushed for changing a service provider, the rep went back to "talk to the manager" for another 10 min and got back saying the best they can do is to have another provider coming 4 days later. On their own request page, they promised "24~48h for non-emergency" and "8h for emergency". This is total **. We ended up finding a plumber ourselves.

My son is with First American Home Warranty. He said they did very well so he referred us to them. I submit claims on the phone because I stay on hold. We're busy and it's easier for me once I start just to stay there. Because whenever First American called me back, I would always be somewhere else and I couldn't talk to them.

We had a leaky kitchen piping. We had one great visit and four bad ones. The last contracting company was excellent. They turned up early and they were very good. They fixed it. Very happy with them. The previous company to that, we had one guy come in our house with muddy boots and we had to clean up after him. We had to schedule it four times. They did no-shows. I had to call them to see if they were still coming. We had to set aside eight hours of windows because they had kept either not coming or they were late and I would have to follow up. That experience was very bad, I felt very dissatisfied. If I was First American, I'd want to hear about the negative ones so they could clean up their business. No point in hearing all the great stuff all the time and think everything's great, when I'd be very skeptical about referring them given the negative experience we had.

Signing up for the program was easy. It's no problem submitting a claim. The reps tell you the time when to expect a contractor and most of their work is fine.

I like First American. I’ve been a customer for at least three or four years now. Sometimes when the AC goes out in the summer, the service takes a couple of days. But that's just the nature of the beast. First American outsources its customer service agents to different countries so sometimes, I have a problem with that. But everyone outsources and I get it. You're paying $40 a month, what do you expect?

There were a couple times where they said something was covered and they sent somebody out and it wasn't covered. It also takes some time to get somebody out but they've all been great once they come. Usually, the average repair is going to be three to six weeks before it's completed. It takes a while, but most of the time, it works out well. I would recommend First American. They've replaced quite a few of our appliances. Most of the time the last few years have been easy too.

I opened two claims this year. We had a washing machine dryer and it failed. It had no repair so First American proposed to replace the unit. One complaint I have is First American proposed a replacement that did not fit our expectations so we took the cash option. It really took a long time to get the cash. They should speed up the reimbursement process if we don't take the replacement option. My second concern is about the dishwasher issue that we just had. A repairman came and it took a long time to get the parts that he ordered. He installed them and the dishwasher is still not fixed. I had to call again to reopen the claim because it's not working. You always have to call because the First American website has very few functionalities online.

I've been with First American for a long time. So far, so good. The tech who came for our hot water heater did well. I was just a little confused because I ended up paying $1,000 out of pocket. They tried to explain the issue. Part of it was I had to upgrade some of the fluids then I had to have it inspected, which we hadn't had to do previously. Overall, First American is beneficial. But if I put the money in the bank, I could do just as well.

Our water heater went out in December. We submitted a claim and then they contacted a plumber. The plumber came out and wanted an additional $500 to put the tank in. So we said we’d do it ourselves. We didn't think that the warranty would pay for it at that point because we did it ourselves. But we found out a couple of months later that they would pay for it. Then they reimbursed us for what we had spent on the water heater. They're also usually prompt to respond and take care of the issue as quickly as they can, considering everything that’s been going on this past year. They're really good to work with.

I had a claim for my garage door and First American's service was good. I was called pretty promptly. The technicians start and end early, from 9:00 to 4:00. They should do evening hours for people. That would be cool. It was quite inconvenient going without a garage door from Tuesday to Saturday. I could have gotten it promptly serviced if they had the ability to come out in the evening. That way, First American can get happier customers and prompter service. In my case, it was my request to wait until the weekend because I couldn't miss work during that period when my garage door went out. The technicians came promptly on Saturday and fixed it.

Recently, making claim with First American has been super easy because I can just go on their website, log in and put in a service request. I requested a plumber to come out recently. One of my sinks wasn't working and it totally slipped my mind so I didn't put it on the service request. I told the plumber about that and he wouldn't even look at it because it wasn't on the service request. That meant I would have to put in another service request and pay another fee to have another plumber come out. It was irritating. But overall, First American has been pretty good and pretty responsive. They're very easy to work with and they really strive to satisfy the customer. I haven't had any issues with them and that's why I stayed with them for many years.

If you are looking to purchase a home warranty, stay clear of this company. They show no urgency to help fix your issue, take their time and my claim was suppose to be expedited. My water heater stopped working and I turned in a claim, I told them what was wrong with it, they sent a technician out to look at it three days later, he did not fix it, he had to diagnose the problem and report it to them for approval (which I already told them what it was) 5 days later, I contacted FAHW and they had not received the diagnosed issue, so I emailed them the diagnoses from the technician and asked when they will have the parts sent to repair my water heater, FAHW said that purchasing would have to approve it and it could take another 24-48 hours, 6 days later and I am still waiting for parts to be approved and sent to technician. Best case I will have Hot water 18-20 days after problem started.

First American Home Warranty is a good company that owners can reply on. Their service is very quick and professional. The contractors they used are also companies that can be trusted. In 2019, we were recommended to another warranty company. Comparing the two companies, we went back to the First American Home Warranty without hesitation.

We had an electrical problem with switch for 2 recessed ceiling lights in kitchen. Electrician came and said recessed housing light broken not covered by insurance. We replaced housings and electrician came 2nd time because we said problem was not fixed when he left. On 2nd time, he came and said loose connection in attic and he is not small enough to connect them to recessed lights. So, our problem of 2 recessed lights unresolved after 2 tries due to wrong diagnosis on 1st time and unwillingness to fix 2 recessed lights on 2nd try. We need someone to take care of this problem.

Checked fridge to see where water was leaking at and discovered water filter wasn’t put in right. I felt better when he checked fridge as they say better be safe than sorry. This is the second time we’ve had to use them. Time before was a/c unit.

Awesome company and service! As first time home owners, it gave us the peace of mind of keeping maintenance issues manageable. Not only are they very responsive but the companies they contract with have all been professional and friendly. A huge bonus is that it is very easy to start and complete a repair request. This company is a solid A in my book!

Called for warranty work on my air handler that was leaking water into an adjoining room. FAHW set up an appointment with an HVAC company, but it would have been after the weekend. After calling to explain, they immediately escalated my issue to next day service. The team they dispatched was courteous and professional.

First American Home Warranty was recommended by a friend at work. She had been using them for 5 years and was very happy. I've had them now for close to 10 years and I couldn't be happier with their service. One year I had to contact them 3 times in one month! I would recommend them over other companies.

The freezer section was not working. You did not have a technician so I called one and he said it would cost $2000 to fix it. The maximum you were willing to pay was $1000 so you make a buyout offer and paid me $925 and closed the repairs.

I called First American Home warranty because my dishwasher would not stop running. When the technician came he asked what the problem was and started checking everything. He told me that it was my timer. Told me that he would order the part as soon as he got in his truck. I received a text from First American letting me know that my part was ordered. Before the Technician left my home he scheduled a return appointment to come and install the part. It was about 1 week. I received a text when my part was shipped.

First American has been a Godsend! They have already saved me hundreds of dollars in repairs I would have otherwise had to pay out of pocket. The timing was perfect for me and a wise choice, as just a few months into my service, my refrigerator broke down with a $600 repair that only cost me my nominal service fee. I had an electrical issue a month or two later, again saving me hundreds. Thanks First American!

Very professional. Explained everything. That's all I can ask. He called before he was on the way. He got here in a timely manner. He was wearing his protective gear. He fixed the problem at a good pace. We appreciate it. We have been with you guys a long time. Thanks.

I made an online request and was very clear in the comments section that I wasn't sure if this was an issue for a plumber or someone else. The plumber said, not them. Ok, so First American calls and says it's not a covered repair at all...so nobody read the comments section? Why was someone sent out for a repair that wasn't covered? Had I done this on the phone with an agent I would not have been charged as they would have been able to tell me it was not a covered repair. VERY dissatisfied with the online service request tool.

I have been very satisfied with my home warranty coverage under American Home Warranty. Their coverage is very comprehensive, price is reasonable and their responsiveness to requests for service is great. I recently had my garage door opener fail, went online, submitted a request for service and received a response the next business day. A service call was scheduled within two days and the repair was completed in about 30 minutes.

The first company that you sent was Williams Appliance. Their tech was unprofessional and rude. I would never let him service any of my appliances. The next company was Accord Appliance, and their tech was great. The washer works like new, all without any new parts.

First American replaced our hot water heater. They did not cover all the expenses, but they covered the biggest part, which I appreciated. The plumber that came had a little glitch. Like with things like that that are old that get replaced, there's usually debris. Sediment gets in the line and causes some problems with our faucets in the house. I called them after they had left and they came back and tried to fix that. They did a good job. But I had to call them to do that. They should have tested that all the water lines were clear before they left. But they were happy to help and I appreciated that. They were also very professional.

Something broke on my dishwasher. They sent somebody to fix it. It got fixed, but it was the same issue I had before. It had something to do with the gasket that was totally coming apart, so it wouldn't close. Within a couple of days, the gasket started coming off. So I called them. I told them that it wasn’t fixed right, and then they were going to go ahead and call the appliance company that can fix it. But then, again, they took a while to get back on the phone. From then on, they said that they would call the company. Then I didn't hear anything from them after that. A week went by, and then I called them back. They said, “You were supposed to call the company.” I was like, “What? That's not what the last representative told me.” It was a misunderstanding. They still have to come back and fix it. I'm scheduled for them to come back on the 13th of April.

It takes me two minutes to submit a claim with First American. Having that website, you can go on 24 hours and place the claim. It's just super simple. I don't even have to talk to anybody and it’s done. Then they message me and say, “This is the person assigned and they'll call you within 24 hours.” The techs are always cool and super nice. Everything's been fine with their work. It’s also pretty prompt. The longest I had to wait was for the dishwasher to be shipped. But the water heater was done in two days.

I refer First American to all my customers and I also have them on my property. I love them. I had a pool guy out not too long ago. He was very professional and it was just a user error and he fixed me up. They've been really good for me. Even if I need help speeding it up, I just call my rep, Kevin, and he speeds things up for me.

They assigned our washer claim to Sears. Sears took a while to come out. When they finally came out, the man walked in, he looked with one look and then left. He said, “Yup, you need a part.” Then we didn’t hear back from him. I called First American back and they were able to resolve it by saying, “We'll find the part for you or we'll just replace your washer.” Then, all of a sudden, Sears found the part and then they came back and asked us if we want to install a part. He came in, installed the part and now the washer works. We also put in a claim for a microwave. They gave us a replacement check because it's such an old microwave. So we got two things and they were perfectly fine. It was easy and fast.

Once you put a ticket in they will not send anyone out or update your ticket until you call. After talking to 5 different people and stating my story to each one of them because their is a lack of communication in this company. Then they will make you wait to get it fix with their crocked companies. That want you to pay them off the books. I have had a leak and been dealing with them since 03/12/21 and they still want me to wait so a third company can come out and look at the same thing on 03/23/21. The whole time it is leaking in my foundation. I called back again and the supervisor today say you can take it or leave. it. We will only cover $500 of the whole bill and the rest is out of your pocket. I only give them 1 star because I can do negatives.

They eventually replaced my oven. They sent someone out three times. I first notified them in the middle of December and the claim was finally resolved in February. Everybody I've ever spoken with was really courteous and very appreciative. ​I'm very satisfied.

FAHW provides a good service at a competitive price. My only complaints are the amount of time it takes to get anything done. Hold times on the phone are extremely long and if you need to go outside of the 'provider network', be prepared to spend a lot more time. Overall, I've renewed the contract for a second year, so I do see the value in it; that said, I've spent way more time than I believe is necessary to get things fixed.

After a cost of over $600 for the home Warranty and paying a $75 service fee, two weeks later they tell me they are not covering what the contractor has told them needs to be done to have the washing machine working properly since water backs up through the drain tube into my laundry room floor. Why do I need a Home Warranty if they charge me a service fee and a high year fee and still don't fix the problem? Don't get caught in this scam. Guess that's why they need to advertise themselves all the time making promises and offers they do not cover.

The service Technician, Mac, arrived to install the new motor for my Washer. He explained what he would be doing; communicating while doing the job. I was very please with his work ethics, professionalism and as important, his easy-going personality. I am completely happy and satisfied with his work in getting the job done. Sincerely, Dorothy

The service on my ice maker was awesome. I put in on Friday night. Monday they text said they were coming and when I got home they had been and fixed it all done. This is the way it should be handled, not almost 4 months later like on my washer. VTEC is a great company to do the work. I would send them all my work in this area not Wilson Repair. They are bad.

As a brand new customer, I thought I had read through all the details and found I hadn't..Upon having a garage door issue, not understanding it would be covered we went through our normal calling our garage door service process...Later learned this should have been handled through First American, I reached out to see if I had options..I learned I did and they supported me with a reimbursement. Great way to start a new service. Thank you.

After a year with FAHW, I couldn’t be happier that I switched from a previous company. I manage several properties and have had ample opportunity to experience FAHW’s stellar customer care from service request to service completed. Their vendors are also top quality.

The plumbers arrived on time. The service men were polite and professional. They took proper time to repair my faucet. The gentleman purchased parts and replaced them properly. I was pleased with my service. I plan to use Home Warranty services again in the future.

Another completed claim! Fast, easy, and hassle free. Customer care is always willing to help resolve any issues with follow up calls in setting up contractor as needed. I have placed Multiple claims and either repair has been completed or replaced.

I like the peace of mind that knowing that our house is covered for the unforeseen circumstances like a water leaks or electrical or the appliances are covered. If they can’t fix it they’ll replace at no extra charge. I would recommend it to my friends and family.

Really happy with fast response. Received appliance in timely manner. Very happy with the appliance they provided to us. I do recommend this company to anyone. It was very easy to submit a claim in less than 10 minutes. Not hard at all.

Slow response on repairing or replacing heating system. We are into the third week on action repair or replacing the unit. Would appreciate some information on the plans to repair or replacing the system. Can be reached at the phone number above.

I c easily created a trouble ticket on line and was quickly handled. I was immediately assigned a plumber. I was kept abreast of the job status by email and text. The plumber called me under the allotted time and set up an appointment per my needs. The plumber showed up as promised, quickly addressed my problem. I am thoroughly pleased with First American Home Warranty as with the professional repair work provided by the plumber.

We have had First American for many years and have had excellent experience with them. We feel very secure because when things break down we know we save a tremendous amount of money and would highly recommend to others.

We live in CT and bought a 2nd home (built 2010, single family) in Texas 12 months ago. We plan on retiring there in a few years. We rent it out for now and have not been able to travel to TX because of pandemic sheltering. We are not familiar with tradesman in that area. Thus it has been extremely helpful to have First American promptly make the repair arrangements for us when needed, once we initially inform them of a problem. We also have been happy with the prompt service we’ve received from each local service (3 or 4 plumbing repairs, garage door hardware repair, refrigerator repair). The peace of mind provided justifies the cost of this coverage. I also believe our tenant has some comfort knowing that unexpected problems will be repaired promptly.

Did an awesome job in a timely manner. The PVC was damaged. The repair was complete. Because of the great service, I’ve used Allen’s pool service for regular maintenance. I would highly recommend Allen’s pool for all your pool needs. In my opinion Allen’s pool goes above and beyond what is expected.

customer of your company, I have been satisfied with all four calls, and would rate the outcomes all within the ranges of adequate to excellent. I hope this helps.

We have been most satisfied with the FAHW and the savings it has afforded us. In most cases repairs were made in what we consider a timely manner. However when circumstances called for replacement, the wait was at least 3 weeks. Now having said that, it is due more to contractors than FAHW. Their people have always been polite and have always done everything they could to help. And, in the end, all was done to our complete satisfaction.

Doors were rekeyed in a professional and timely manner. The appointment was secured within a few days after our initial call. We appreciate the promptness of our request. The service technician was courteous and addressed all our concerns. Thank you for the service.

The repairman called me the day of the initial appointment and wanted to come early. This worked out great since the window was from 12:00 to 5:00. After his inspection it was determined both machines needed parts. He placed the order and I was notified a week later of a new installation date. Once again the appointment time was convenient and efficient. So far, both the washer and dryer are working much better without noise or pause. I'm very happy with the service from First American Home Warranty and Accord Appliance. One thing that could have been handled a little better was from the agent who called me to let me know about an easy electronic fix on the washer. She left her phone number and extension so I called her back, waited days for a response and never got one.

Sent text and called when on the way, efficient, found the problem and was difficult since the leak was actually from the top of the DW panel as well as from the side gasket. He was polite and explained why it was leaking. Would use him again.

I have been with First American Home Warranty for 10 years I have had several claims and they have competed them. Sometimes there is problems with slow completion. But mostly finished in 1 to 2 days. I plan on staying with first american as long as I can afford to do so.

Service is good. I recommend this for everyone. Some contractors are slow contacting you but FAHW react swiftly once you inform them. I am fine with the service I have received over the years and will continue my service with FAHW.

I’ve made 3 claims in the last 3 months and each time has been handled quickly and efficiently. One Touch Plumbing was used to handle 2 of the claims and each issue was solved promptly. Their communication was great as well.

They nice and very helpful. One Plumber came over. They call me and told what the Plumber had suggested and I told I wanted a second opinion and right away the same day. I got the a text with the information of my second opinion.

I still have no working HVAC system. It has been a month and ten days so far. THERE IS NO EXCUSE THAT ALLOWS FOR THIS MUCH TIME. Even if parts had to come across the country by pack mule it should be done long ago.

It is always a difficult situation when something breaks down, whatever it might be, in your home - appliance, plumbing, whatever. Just knowing that First American is there to help is so comforting and has proven to me to be so settling and beneficial. Your agents could not be more understanding and supportive through these times. Thanks for the years of reassurance and resolution of all of my issues. First American is terrific.

I raised a service request #** regarding my broken home garage door opener with First American Home warranty (FAHW) on 2/12/2021 - A contractor (Ace Garage door) was assigned who visited my property on 2/15/21 - The contractor assessed the opener needs to be replaced and said they deal in a particular brand and that will cost me $800 for replacement, although my expectation was to get a like for like - FAHW said they would cover only up to $278 towards replacement and labor to which I expressed concerns regarding the exorbitant out of pocket cost I would incur just because the said contractor deals in a particular brand.

Updated on 03/24/2021: I have been dealing with First American Home Warranty on a claim since early February of 2021. They have made promises to reimburse me on a claim and as of today, March 24th, I still have not received a one penny. Look at their last response, "We will provide payment solely for the upstairs repairs as there were no leaks reported for the downstairs bathroom faucet. Please allow 5-10 business days for the processing and delivery of the check. Thank you." And still no payment. Do not trust this company. They will not honor your claim and you will be just wasting your money. Find another home warranty company. It can't be any worse.