First American Home Warranty Reviews

They sent Sears out to repair our Whirlpool Cabrio Dryer. They arrived on time fixed our issues same day in a timely, professional manner!! We were very pleased with the service we received and highly recommend First American Home Warranty to everyone!!

Sent someone to our home, thank you! I had to leave early so we rescheduled. The plumber that came out was great but the company may need more customer service people. Had to leave several messages with their answering service.

My claims were answered and fixed very fast. The most recent one was the air conditioner which wasn't working. The tech was very good. He came out, diagnosed it and ordered the part. The next day, he brought it and put it in. The AC is working 100% now. First American Home Warranty is very good because they do what they say. We’re glad we have it and we may extend it.

I overall am satisfied with my result. I think the company finally came to a fair and just solution. The reason I have still knocked off two stars is because of their automated phone system and because my final solution took two full months. Their phone system takes way too long to get ahold of a representative and when I finally would, the rep wouldn't have the most up-to-date info on my service case. I'd be on the phone a minimum of 2 hours every time to get updates, if any.

The customer service is good when I call First American Home Warranty. Somebody answers immediately and right now, there’s no problem.

A horrible home insurance. Very poor service and please waste your money. When something break they will not help you to fix it. I been paying them every month and when my oven broke they refused to fixed. At the first, I was told going to get a new oven. Then after a couple days called to see when I am going to get my oven. They refused to replaced and I had to buy new one from my packet.

I've had excellent service on almost every claim I've ever done. But I have one claim where the company that they hired gave them a false report and turned in that the unit had been repaired when it hadn't. By constantly calling them back and going through that process, they finally executed the repair, and although it's not 100%, at least the unit working. Other than that, First American does very well and I'm pleased with them.

Would give negative stars if I could. This company is unreliable and dishonest. They assigned a company to repair our washing machine that had 0.5 star and terrible reviews but since they were contracted with First American, they assured us that they were a reliable company. This company came to our 3 times over a 6 week span and were unable to repair the washing machine and kept telling us they needed to order new parts until finally, they deemed the washing machine was unfixable and needed to be replaced. First American tells us that this is indeed the case on Saturday and they are waiting for a report Monday. However on Monday, they now tell us that the repair company found a "bra wire" in our washing machine that caused damage and it would not be covered.

I filed a claim with them for a broken water heater. They came out 2 days later and said they had to order the part. They then said that I would have to pay $500 in modifications to install the new water heater because they ordered a different brand than what I currently have. Part of their modification include water and gas lines which are necessary for proper use, not modifications. I can't get anyone on the phone to understand that those modifications are required, not optional. Their cash-out option only covers the cheap replacement part, not even close to covering the cost of a complete install. I keep getting transferred to people who just state the contract and limited liability. Their service absolutely terrible. They also wouldn't be able to install the new one until almost a week after it initially broke. I have children. I cannot be without hot water. They truly don't care about maintaining their customers or doing quality work.

After being a member of this corporation, we put in our first request to repair our washing machine 6 weeks ago. They said it was unrepairable, and said they would replace as per our contract. They do not return our calls, don't show up for appointments, 4 repairmen have come here to say we need a new machine. The dates the repairmen came out are May 24, 2021, June 1, 2021, June 9, 2021, June 21, 2021 and no show June 28, 2021 and June 29, 2021. We are still without a repair or a replacement.

First American Home Warranty is the most dysfunctional, unhelpful company I've ever encountered. They seem to only be good at one thing: taking your money. Two things if you include wasting your time. Three if you include NOT fixing anything. 6 MONTHS AGO our fridge broke so I filed a claim. 6 MONTHS LATER the fridge is still broken and I have a garage full of random fridge parts First American sent us, most of which have NOTHING to do with the issue. And during that time, I've wasted hours trying to call them to get service even while they continue to bill me every month. Our policy came with the house so we didn't shop around and I don't know how their price compares to others. Maybe they're so bad because they're cheap? But I can say with confidence you will get nothing for your money if you need them. Except a total nightmare. Do yourself a favor and stay away.

Tremendous. Did a great job installing. American Home warranty came through in a big way. They are the best. Would always recommend to others and have done so many times. It just makes common sense to use this system. I have been with them 10 years and have no challenges.

We had a bathroom drain in the tub and sink that broke and called our home warranty company. They sent A to Z plumbing out and when they came out they looked at both and said they couldn't fix it and would have to remove the entire bathtub to replace the drain. I called First American and sent pictures to a Shelly ** and she said she has seen this 3 times at her own house that is over 60 years old. She said she has no idea why it would be denied and overturned it because it was obviously normal wear and tear.

I had a breakdown on my washer and First American repaired it for me. I liked the techs who came out. They were very courteous and respectful. They came in, did whatever it was that they needed to do, and cleaned up whatever mess they made. First American's reps were good about the claims process, too. I normally call in so I can explain or get them to understand what it is that I'm going through, and they would respond within the same day. I would refer them to my friends.

I submitted a claim and I was dealing with a business that was very difficult to get to come out. First, they couldn't see me for a week and a half. Then, I agreed to a phone call, but it didn't get through. I offered to set up a Zoom and they said they didn't do that. They offered to come out on Saturday and told me on the phone that they'd be here at 12:00 to 5:00. The next day, I received a text that they would be there from 3:00 to 6:00. So, I assumed the text was the most recent as that's usually how it works. I was home from 2:00 to 7:00 and there was no way to get them because it was a Saturday. When I called up, they said I was supposed to be at home from 12:00 to 5:00. But I told them that they sent me a text about coming at 3:00 to 6:00.

I'm a little bit frustrated at the communication early on and how long some things took. I called right away and things moved quickly. Then, I got in touch with the contractor and they said they couldn't be out for three weeks which was not okay given the heat. So I contacted First American again and said that my situation was an emergency. I was told that things had been upgraded, sent to consumer services and that I would hear back within 24 hours to fix. I waited a bit longer than 24 hours and called back. I was told, "No, you were not upgraded. That never happened. I don't have any record of that, and so we're gonna have to start that process now." I told them to start calling right away and I was told that it was a weekend and that they couldn't get a hold of anybody. That delayed my claim for four days.

I love the process of submitting claims especially online because I fill out the little box and I can read and re-read it till I figure out that I'm getting my point across. I also love the option to pay before. I don't have a lot of things go wrong at the same time but when things go out, it's great to have a company that I could just boot up my laptop, say, "This is it, here, here, here," and then that's it.

The techs always come across as professional. They show up on time and do good quality work.

The claim submission process of First American is really good. They've been very accommodating. The agent I go through is awesome. They take care of things and keep me in the loop. I've filed a claim and it went up. The air conditioner needs to be replaced but it’s in the process of getting done.

First American Home Warranty is amazing. The techs are great. They're very efficient and kind. They're reliable and they're here on time. They all deserve a raise.

We've had one service request with First American Home Warranty and it turned out well. It was for a washing machine that didn't work. The only complaint was that it took almost three weeks. It might have been because they were short on potential workers because of COVID. Once we got someone, everything went well. So far, the claims process has been pretty easy, and they've been responsive.

Our old water heater broke and we put in a claim for a new one. First American did what they were supposed to do. They got me a new water heater and got it put in. I had some out-of-pocket because of the location of the water heater. Other than that, we got fast service.

The tech said that he couldn't find anything wrong with my washer and that we probably were putting too much detergent in it. But I know that we don't. The washer just kept on doing what it had been doing, so I called again. When they sent the tech out, he said that the part that causes my machine to spin was overheating. He ordered the part for it and I haven't had any more problems. The overall service of First American Home Warranty is fine. They always respond right away. Last year, I had a problem with my air condition central unit and it took them a while to get it straightened out. They were going back and forth trying to fix it, but they finally got it.

Putting in the claim and reaching out to the company itself is great. It's very easy to access a website. When I call in to call someone, the representatives are very knowledgeable as far as what their role is to deal with. If they don't know something, they contact me back. I've had one questionable experience with one of the vendors. The vendor just didn't want to think or do any work. But I wouldn't say that that has a direct effect on the quality from First American.

I was told that First American Home Warranty would save me money. It also would make it so much easier for me when I had a problem with something in the house here that was insured. I've had someone in before for my microwave. I had to have that replaced and that went pretty well. But this time, it's been a mess. I've got a repair going on now and I was given an appointment for yesterday between 10:00 and 2:00. The tech told me to turn my refrigerator off the day before so I did. I had to take stuff to my son's and he had to put my refrigerated stuff in and buy ice.

Our A/C is covered. It is a heatwave. Day 3 of no a/c. The technician has diagnosed it but won't move forward with the repair until FAHW approves. The woman on line (we've been on hold at various times all day and for the past few days) says it could be 5 more days! There are children in the house and there have been numerous local hospital admissions due to heatstroke. No response from anyone online. I watched the technician put in the order, and FAHW is pretending they didn't get it.

This is my first home, where a home warranty through First American Home Warranty was offered. I must say, that when you buy a home you desire to take the best care of it and having the best home warranty company like First American Home Warranty is what you need to accomplish that. It's a good feeling when you're covered by the best.

The claims process sometimes took a little bit longer because of the COVID virus. Also, some of the technicians came in and disappeared and we never heard from them. This latest claim that we had took a little bit longer to fix than we had anticipated. They could get better with communication and getting back to a person a little quicker might be good. But other than that, it was pretty good.

The technician arrived and was able to immediately diagnose the problem. The company ordered the part and the technician was able to return and install the new part. PROBLEM SOLVED. The technician was very courteous, knowledgeable, and most professional. I was very happy with the way First American took care of my claim.

I submitted a claim with First American because we have a tub problem, something's wrong with the pipe. But they're not fixing it, so it's not a good claim. They're not giving me the rest of the information. They told me that they would have to look at the pictures to see whether if the plumber said valid stuff or not. Yet, they don't have the pictures, and then I just got a letter saying that they're not going to cover it. So I'm trying to figure out why in the world did they tell me that they had to have the pictures, and then they don't have the pictures, and they're still saying that they're not covering that.

So far, so good. The only minor thing is First American's network could be bigger. When we had a problem with our central back unit, we're happy that they covered it but they didn't have a contractor nearby that was under contract with them. We had to pay out of pocket but we got that reimbursed.

My oven wasn't working right so I called First American. They sent someone out to check it out. It had a motherboard that needed to be replaced so they replaced that. The oven latch kept sticking when I was trying to clean the oven and they fixed that too. I was extremely happy. From the time I called in, it took about two weeks before the repairman can make it. But when he made the appointment, he was here on time. He was here probably two hours at the most and cleaned up everything when he left. First American saves money long-term. You pay a big bunch of money at the beginning but if you have a problem, it picks up the cost. I'm not sure how much the motherboard would have cost, but I'm sure it would’ve cost me more than the home warranty did.

We bought our new home and thought we were so lucky to get the home warranty for our appliances, well 2 months and tons of hours wasted on the phone, plus the multiple strangers they keep sending to our home to not fix the problem, we are not feeling lucky. We have had an issue with our dishwasher after two tech visits and one repair attempt it was still not fixed, I had to call American Home Warranty and fight with them to not send the same tech after he no showed for the 3rd visit. Then they send a second company who looks at it and diagnoses the issue. Said he needs to order parts, now a week and a half later they attempt to send a 3rd tech to come diagnose the problem because the last was not Electrolux certified, they picked that company!!!

I was with Choice Home Warranty and I wasn't very happy with them, so I started considering other companies, and that was when I got First American's sales flyer. The contractors have been very cordial and professional. They rarely don't meet the timeframe that they give you, and they clean up after themselves. The only thing is I find setting stuff up online a little confusing that I had a hard time with it. There's a whole lot of questions, and there's never been a response that fit my needs or matches what I was trying to say. I end up usually just hitting a button until I get to an operator.

I called because I wasn't getting A/C in the middle of a heat wave. He inspected and found it was a bad Thermostat. He replaced it and all was well. Very cordial technician, as well. Thanks very much! The summer was great!

Air conditioning was installed beyond badly...Found out yesterday and no response from you....Cashed out on new kitchen faucet and no response from you..Apparently I am in this alone...I have to chase you for any satisfaction. I recently recommended you to a friend, and she bought into your service..I am sorry I did that.

First American Home Warranty keeps their Word. They say they will fix it or replace it and they do. The service people are on time. They call ahead, they're very knowledgeable and go over all your options. I see other services with lower prices but you usually get what you pay for.

I've had two claims with First American Home Warranty and the submission was very easy. I used their online portal, and I got an immediate response within a few hours. The first claim was the door rekey, and that was good. The second one was when the water was clogged in one of the bathrooms. There was seepage. The clogged water was resolved, but the seepage was not covered under First American Home Warranty. The technician who came to check the water seepage told me that it is not covered. For the water blockage, that technician was really explaining things and he was very good.

We had an issue with the blower motor for the air handler for the air conditioning. I called First American Home Warranty. It’s irritating that it usually takes about a week to get somebody out here. That's nuts when you got terrible heat. Somebody came out and they ordered the blower motor. It came a few days later, so now we're up to 10 days, and then they installed the motor. It worked, but it had to be the wrong motor because it made a whole lot of racket inside the house when the blower was running. Then one day, it decided not to work anymore. I called back up and I said, “Hey, this blower motor is not right.” So, they sent out a different company. A technician came in and looked at it. He said, “No. This is bogus. This thing is a universal motor they put in there. It's not the right one.” They got the right motor, put it in, and the thing has been whisper quiet and very efficient ever since. So I'm happy chappy with that episode.

Customer since 2014. Paid annual fee on 10-1-20. Called on microwave 11-30-20; Talked with three people, plus your two in your purchasing department before microwave was replaced. A 'Hisense' brand microwave was installed 12-22-20. 5-16-21 called, microwave not functioning properly. 5-26-21 learned Sears/A&E does not service Hisense brand, which First American should have known; that installer put screws in at an angle and when microwave is taken out, would strip screw holes-- was installed incorrectly. Now waiting on tech from another company.

The plumbing was excellent. The plumbing company came quickly and fixed the repair. It was much more challenging to get the ceiling in the kitchen fix after the work was done. I had to have someone fix it for me and then get reimbursed. It was only a partial reimbursement.

I had pipes shocked lose by the garbage disposal. They came on time, fixed the problem and only took a short about of time to do it. I'm glad I had the home warranty and didn't have to pay a large out of pocket cost.

I called to drain my a/c unit due to overflowing/leak on the ceiling. Tech came in and mentioned that it is not covered. I paid from my own pocket $425. First American still charged me $75 for the Job order that is not covered by the insurance.

If you just purchased a home, take out a Home Warranty with FAHW, you will not regret it. One call and they take care of everything else. We have renewed twice and now into our third year with them. The Best Home Warranty Company.

I’ve had different home warranties before but First American has gone above and beyond my expectations and needs. Rosie ** has done an amazing job in properly explaining the coverage and its benefits to me and I do not see myself going anywhere else. Thank you First American and Rosie!

We've already recommended to our friend. The first night after moving in, went to take a shower and the water would not go down the drain, it was stuck for hours. The next day the pool pump stopped working. Thirdly, the garbage compactor's door failed to closed. It was just one thing after another, and are just so thankful we had First American on our side. Thank you!!!!

The installation team (Chris and his dad) were clean and courteous and did a nice installation, would give 5 stars as I'm waiting for my check for the garbage disposal I provided, Had to call back for an install date twice. Other than that I'm satisfied.

I called First American because the garbage disposal was making a terrible noise. They immediately assigned a plumber. Two days later he arrived and determined that the unit had to be replace. He had a new disposal in his van and replaced the old one. Job was done within 20 min. The new disposal works great… no noise. The only cost to me was the $75 service charge.

They use foreign people that are hard to understand???? Also it took them almost 3 weeks to replace a air-conditioning unit. It was 120° And my husband was sick. We a dog and a young Granddaughter living with us. I'm happy with the other claims. Microwave, garbage disposal.

Overall pleased with First American Home Warranty. Unfortunately several FAHW representatives were often not responsive or helpful. That being said, once I was directed to their supervision they easy resolved any issues and eventually provided good service and a GREAT reference in Airmarc HVAC. Airmarc employees were knowledgeable, tentative and very helpful.

Have not scheduled for fix my fridge when parts are in!!!!! Terrible follow up. Poor communication. Say they will call and don’t!! Can’t believe how bad communicate is. I called and called to no avail! Sick that I pay so much and get nothing!!

My email to First American clearly stated I had a problem with my ceiling fan remote. Turner Electric was assigned and we could not establish a time for help. Woo Electric was assigned and scheduled promptly and professionally. On the visit the tech immediately told me the remote was not covered. I called and sure enough weeks had gone by with no fan or overhead light and now I have to figure it out myself. I am looking for an electrician to help me, I am ordering a new remote that I hope is going to solve my problem. I have no idea now how much time this is going to take. I had hoped First American would make it simple. Most of the time time, First American solves my problem, not this time. They have promised to give me back my $75. So, since I am not happy, I can't give the normal five stars.

Your service is the poorest I have ever encountered. I filed a claim on 5/24/2021. It is now 6/4/2021. The repair company could have had the part in two days. You chose to get the part saving $3.00. None of your so called managers respond to emails or calls. You will not get any recommendations from me.

I have had the home warranty with First American for over 19 years, covering a total of 4 homes. They have always been friendly and professional, and the service provide is peace of mind for unexpected items which happen in any home!

My air conditioning was leaking and it wasn't getting cold. I filed a claim to First American and it's been three weeks but they have yet to call us back after the claim has been processed. I've had multiple bad experiences with them and it's been ongoing. I even am out money because of the bad people they send out since it was my job to have my ceiling repaired. One of the techs who came out for the plumbing issue cut a hole in my ceiling and looked up there with his cellphone. If he was a registered plumber, why wouldn't he have a flashlight? I complained to FAHW and they did nothing about it.

At this time we are in the middle of a repair and we will let you know how the service is once the leaks are completed. We have "high" hopes at this point for good results. The initial response was timely and the plumber that was sent out seems knowledgeable and pleasant. Now we are waiting the repair portion.

First American Home Warranty is affordable and they get the service done. The website is quick and easy to use. Submitting claims is a smooth experience.

The tech repaired our garage door. The only downside was that he had to replace the wall button which we press to make the door go up or down and he did not have with him the same brand. Instead, he used a different brand to replace it with. Other than that, I was well-pleased.

I'm feeling good about First American. It's definitely worthwhile and I will renew it when the year comes up. It does definitely save me money. I had a dishwasher claim and an icemaker claim and both are resolved. Raj, the gentleman, that fixed the dishwasher was very pleasant, professional and efficient.

I would recommend that people get a home warranty particularly if they're looking at a house that’s not a new one. I've saved a lot of money already over a couple of things that have gone wrong since I moved into my house. I'm happy with First American. When you file a claim, they tell you who they assigned the claim to. They have the contractor call you to schedule a time to arrive. As far as the work, it's been high quality. However, I have some mixed feelings about some of the professionalism and comments that were made by some of the contractors that were not directly related to the job they were doing that could have just been kept to themselves.

We had American Home Shield for a long time then one day, they cancelled us. We needed a new warranty, and I looked them up on the website and compared it with other people. First American was the one I called, talked to and was the most impressed with. Because they are not a 5-star and some of those others I talked to were. Our most recent claim with First American was for our oven, which needed a part in it, and it took forever to find it. The warranty company doesn't let the technician buy the part. They've been doing that themselves, and that part took about a month and a half to get here.

I have an open claim for a Jacuzzi appliance and First American has been sending generic plumbing and electrical contractors. They aren't the right contractors for this assignment. They did not have the expertise. I've had four service visits and no resolution or further contact. First American should take the initiative on communications with the client and update the client routinely on the status of the of the claim.

I called in a service request for a clogged kitchen sink on 5/28/21. I have received notification that my request has been assigned to a plumbing contractor. I am now waiting for a call from the contractor to set a date and time for my service.

When my new AC was installed, I lost power in part of the house. I called First American Warranty and then they had an electrician restore my power. I used to have another warranty company, and when I had an issue, they sent this guy that was on his way from New Mexico. He showed up in his truck, knocked at my door and I said, "If you don't have any uniform, you don't have any company ID..." He said, "Well, I just got the call on my way over here, and I'm sorry but they stole my license." I said, "No. I don't let anybody in my house." He said, "Well, I can show you the work order." I verified it with the person that was in charge, but that guy didn't have tools. I like that First American Warranty always sends good contractors. That's the best thing.

The technician didn't know what he was doing and then I didn't get any feedback on what they were doing. They were very slow and I wasn't impressed. I called them to see what the status was and whoever answered the phone was short with me. Dealing with that company was not a good experience. However, it was just a short day or two after, I got a call from First American, which was great.

The guy that First American sent was terrific. I recommend him. Always send him. The only thing is it took a little while before we got scheduled, and the refrigerator was an important thing. But overall, it's okay.

I am pretty happy with my experience, though some of the contractors have taken a long time to schedule an appointment and even longer (nearly two months) to perform the necessary work. Lots of waiting, which is frustrating. I’d also like to see shorter windows for the contractor to arrive. I’m currently in my fourth hour of waiting for a plumber.

Thanks VERY MUCH for your services in the upkeep needs of my mobile home!! ALL of your services have been VERY Appreciated and I am SO GLAD that I have YOU as my Mobile Home Insurance Provider!! Take Care and Thanks Again!!

I feel very comfortable with First American. They've done a good job. Dealing with Sears or any appliance repair has been difficult. The technicians are great but not the coordination of appointments and the communication back and forth about when they're going to be here. They canceled several times on us without telling us for sometimes, the right reason and sometimes, no reason. Parts have been difficult to get. Once they got here, things have gone fine. It's just that it took five weeks to get our dishwasher repaired. The parts were here, and the communication back and forth between First American and Sears was really difficult. I called and checked up on things and said, “Are everything good to go for our appointment this week, everything good tomorrow?” Then they didn't show. I called and asked if they were you coming. They said, “Oh, no, no. There's a problem with the part.” I checked three times.

I had American Home Shield and I just let it lapse. Then First American Home Warranty called me and I got a better monthly premium with them. When I signed up, I just did it online. Then they automatically renew it unless you want to cancel it. To do a claim, you can do that online or you can call them. It's $85 for a service call. If they can't fix an issue, then they'll replace it. I just had my microwave door replaced because the spring in it broke.

We have had some problems after moving in. First American has been great. From replacing our microwave to replacing our furnace. We are very happy with the service and would definitely recommend them. Every time we call the contractor is in contact and out for service in a few days. Thank you.

They have always been respectful and nice. Never have to wait forever. They get it all arranged just as fast as they can. They never seem too busy to answer it any question you may have. The people they hire are just as good.

We recently had an electrical issue that was concerning. We had an electrician out to the house, they found the issue and corrected it within 30 minutes. The technicians were very polite and professional. Their service went above and beyond!

Expert HVAC Repair (Brandon L.) took excellent care of us and we appreciate the time invested and expertise. It is nice to know how your new house (or new to us) is doing, and I feel that First American sent us excellent people to do the job. We will definitely request this business for future heating and cooling needs.

I was extremely frustrated with the scheduling process. It would have gone much quicker and easier if I could have been talking to someone. I have to schedule another service and I hope I don’t have the same experience or I might have cancel.

The company technician that did the service call was very pleasant and respectful and knowledgeable. This is very important for me as a customer. I wish every service call I make would run this smoothly. Will continue with this company.

I had a problem with a contractor they assigned. I let them know about it and Vince was assigned to my case. He has kept in touch every step of the way to make sure appointments are kept and the new contractor is following through. The personal attention is unparalleled.

The contractor was irresponsible. He was asked to go to the location on an emergency situation and he did. Upon arriving, he assessed the issue and explained to First American what the issue was and needed an approval to proceed. An approval was requested and granted that same day. He left and did not start the repair. Here it is 14, 15 days later, he answered his call and there was no explanation or apology. First American said that he's going out there today between 10:00 and 12:00. I haven't called to confirm if he's there yet but the service was deplorable.

Always there when I need help. Plenty of contractors to choose from. Service is done within a reasonable amount of time. A ton of support with all my concerns and during the claims process. FAHW also does follow up on how the contractors performed and quality of workmanship.

On schedule to do an update on heatpump that will meet code. Scheduled time is excellent and will mean we will be ready for a hot summer. Complex update that was quickly and thoroughly diagnosed and the time after diagnosis to the scheduled update time was very good.

Overall good experience. A few hiccups getting there. Slow to respond to complaints of slow service especially considering it was winter & no heater. No sense of emergency or going above & beyond due to extreme weather. It got done & thank god we used portable heaters so no pipes froze.

Great to have and not a rip off or scam. It worth getting having???? I will never not get it or have it. They fixed paid for 2 things. I will never not have or renew this and it’s a good company. Good reviews. I’d recommend to everyone.

All in all, the experience is positive and I renew the warranty annually and plan to continue renewing. Very responsive and they address any issues within a day or less. Easy to file a claim online in minutes. Coverage is very good compared to competitors. The only negative thing is the contractors. When it is a large repair, they are experts at trying to find “non-covered” costs to add to the bill. The company sides with the contractors and never question their estimates.

I only used them twice. Both times the problem was solved within 2 days. The work was done, the job was not very hard to do but I was not able to do it because of my condition. Now things are better for me.

We've had a good experience with First American and it's been pretty good with the techs that have come out.

The owner came out and went through everything related to the AC. He provided valuable information on how to keep the AC unit from working too hard. I'd plan to have him back again to service the furnace this fall.

I have never had a problem getting service if needed. Well worth the price if you have a home issue. I have been with another company in the past and I had poor customer service when I had to file a claim.

I know that I don't have to worry about home and appliance repairs. First American has always been professional and prompt. I have always had wonderful contractors to help me. I recommend First American to everyone! It's so nice to have that feeling of security.

I called due to a clogged drain. They scheduled me with plumbing service on the day I requested, The repair was quick and easy to set up. I was extremely satisfied. The best part is knowing that the price is affordable and if the issue isn't resolved I can have them come back at no charge.

They have the best warranty for me and my family. And I would recommend family and friend to them. I have already told two family about your service. I have had great service from your company. Thank you and have a bless day.

First American and Bass Plumbing are awesome professionals that provide exceptional service. I have used both First American and Bass Plumbing for years and I am impressed with their services. Repairs are always done in a timely manner the right way and I am blessed to be associated with them.

Called on Monday and was provided with a company who gave me a repair appointment for Wednesday. The company called Tuesday morning with a cancellation appointment and arrived promptly and completed the job. I didn’t know the job had been completed and I asked my husband when was the company returning to complete the job, and he informed me that it was all finished. The company came to the job with a new water heater so a return visit was not necessary. This was quite different from my experiences with other warranty companies. Great service and great work!

It took a few days to get someone over here. Then found out that one element was totally damaged and a spark had kicked off the switch in our power box. The water heater had been installed barely 5 weeks prior to this happening, It was a brand new water heater. Don't understand how this could have happened. The technician took the damaged element to show his supervisor.

We just bought a house and that always comes with surprises. Our garage door opener was working perfectly well during the inspection and for a a couple days after closing. However, when we were done moving into our new house and went to close the garage door, it had stopped working. Seriously? The day we move in? Well, First American was there for us! First American immediately assigned a service provider for us and they contacted us the next day to schedule an appointment. Our problem was resolved and all we paid was the service fee. It was great!

I have been a member for 5 years and I have greatly benefited from their service. They are very prompt and have great customer services. Agents are friendly & professional. I have recommended them to my family members. Will continue my membership for many years to come.

Ruben was the service tech, he was prompt, friendly, knowledgeable and professional. This was my first experience utilizing my home warranty and was very pleased. I was also very pleased with the customer service department when I made my initial call. I look forward to doing business with First American Home Warranty in the future.

Motor wasn't running and it was sporadic. Sometimes it would take 10 tries to make it work. Work was done in a timely manner and very happy with the result. Now the garage door opener works like new. I definitely recommend you guys.

Had request for plumber and was assigned a plumber with very poor reviews on Yelp and Homeadvisor websites. Asked for different vendor and was told that online algorithm picks vendor and no choice is available. Plumber was at the house for a major issue for 10 minutes and 5 minutes of that time plumber was on phone with warranty company talking about a different client. 5 minutes wasn’t enough time to access the problem. Plumber was dismissive and wasn’t listening to me.

First American is very good. They respond in a great way for my rental houses. Which I had ten at one time, I own a house in Bakersfield and they are going to replace the dishwasher. Never had a problem in 12 years. Now that the housing market is way up in California I am selling these rental houses. Renters are a pain in my **.

My water heater was leaking. A technician came out to evaluate the situation and filed his report that day. Our water heater was replaced the next week! The whole process was fast, cost efficient, and stress free! Would recommend using First American home warranty to anyone!

had for 30 years. Tell an agent to call me. The fact that I pay my bill means it is a good service.

No hot water was available in one-half of our home (we have two water heaters). The technician found the problem and repaired. The repair facility was very helpful and found a space which allowed the technician to come to our home the next day. While certainly a major inconvenience, the repair facility and their technician made the experience pleasant.

We had our HVAC serviced and they were great. They were on time and very professional. Everything is working great. They cleaned and made sure everything was in tiptop shape. Everywhere they were they were working they kept it cleaned.

I signed up but have not used the services as yet. I am confident that when the time comes they will give me great service. The price for coverage is good for my monthly budget and it was real simple to sign-up.

Toilet flushing mechanism was not sealing causing toilet to flush when tank water level low— flapper not covered and toilet that contract is void — customer service is terrible by calling to ask for assistance. Description of repair was not correct.

I'd recommend First American to someone else. I kept using them because I found them to be useful. The two times I've used them, it's been great. Both companies that came were very professional. When the air conditioner went out, it was an expensive repair but we only had to pay a couple of 100 dollars because we had to pay for the freon. I also had an up and down baby washing machine that the dryer quit heating the clothes. First American sent somebody out and the tech took it apart, fixed the fuse and put it back together.

I’ve had to service the same plumbing problem seven times in four years. They refuse to do anything more than patch the problems. Waste of money in the end. It will now cost me thousands to repair the secondary damage from poor work previously provided.

This house is managed by Network Realty in KY. They do all the work for me, from calling you with problems and making sure all is resolved. So far, all I've done is to pay the bills. The tenants are happy, though.

I am happy with First American Home insurance because they an excellent job to make sure I am pleased with the work that I have had done with the appliances in my home. I have been with them for almost 5 years and had no issues with them.

First American has been pretty responsive with my claims and they've been able to fix everything they've come out for. I used to call in when I needed a service and there was a long waiting time. Plus, the responses could take a little longer. But since I've been doing it online, I haven't had issues. Whenever I would submit a claim, they'd say that within 24 to 48 hours, I should be getting a phone call from the contractor that they loaned out. The techs who come are usually good, too. I just had someone out for my dishwasher and he was pleasant and very nice to deal with. It took a little bit longer to repair than what we originally expected but they ended up following through it. They needed a part, so they had to order that and it took a week to finish the repair.

We had a leak and it caused our house to flood. The first plumber that came out supposedly fixed the leak but a day later, we came downstairs and the place was flooded again. First American had to send another tech out and he stopped the leak. The process for submitting the claim was also pretty straightforward. It's just that I should have looked closer at the actual items covered in a home warranty. If you can get to use it properly and if you have a large loss, the deductible for $75 is worth it. But most of the things that we've had had been smaller issues below the deductible, so they haven't been reported. Then, there was something that we had that was a larger expense, but it wasn't covered under warranty. Other than that, First American's reps were congenial and we got action from them swiftly.

There's an inconsistency with the quality of the contractors that come out. We've gotten some real good ones and we would like to be able to ask them to send or not send certain contractors but that option is not available. When the refrigerator wasn't cooling, the first guy that came to replace the fan placed it upside down. Then, they got somebody out that knew what they were doing and got it working. It took four calls to do it, but we were able to get it.

Everything's going great now with First American. I recommended them to my friend and he signed up but I don't know what happened to the $25 referral fee if they put it on my account or not. I just had a good service yesterday from the plumbing company, AJ Bono, and I was calling First American back because I wanted the guy to come out again to look at the sink. I forgot to tell the plumber about it and they told me to call First American to kind of give them an update if he's gonna come back. Other than that, it hasn't had any problems since.

When I first moved in, I had a problem with the air conditioner and the company that came out was exceptional. They thought it was the thermostat, so they replaced it. I still had issues, so they came out again. But I didn’t have any issues with having to pay again. They spent quite a bit of time trying to figure out what it was and it was something electrical under the house. The technician replaced some kind of circuit board. This past time, I had somebody come in again to repair. They repaired my icemaker, and then it broke again. So they're coming out to repair it again.

The technician came to check refrigerator but not able to diagnose the issue. Second technician was dispatched and diagnosed issue but told me that the compressor need it to be changed. But he could not change it because it was under manufacturer warranty. He provided me with number and information to call manufacturer. I was still charged $75 dollars for visit and no repair was performed.

Due to COVID and moving internationally, we purchased our home sight unseen and insisted on an American Home Warranty. The seller didn't provide it but we wanted it enough to pay for ourselves. We have had occasion to use the warranty several times and have always had prompt, courteous and accurate service. This is just a 'no-brainer' when it comes to home ownership.

First American has been wonderful. I called them because the sensor went out on my washer and got a company. It took them over a week to come help me. I called First American back and we got Sears out here. Sears comes right out. They got faster service. The tech checked out the sensor and did a good job. I talked to him while he was doing it and he was considerate. It didn't bother me talking to him. He knew what he was doing. I had another home warranty company and I got rid of it. It was a lot more money per month than First American.

I love First American and I’ll renew with them. I recently had a claim for my water heater. Even though it was a newer water heater, it was sending false information and causing it to stay hot all the time then it would just shut off. The tech came out and replaced the part. He ended up giving me his phone number because there was no way I could reach anybody at the office. My only complaint is that the vendors are extremely difficult to reach. First American had a vendor that was relatively near for electric but the other couple were far so it was difficult to get them to my location. I wish that First American had some more vendors centrally located in the San Bernardino County area.

I get a response quickly when I file a claim but it seems like First American can't get anybody out for three to five days. Recently, I had my basement flooded. I was trying to get a plumber out because of the drain in my basement. It happened on a Friday and they couldn't come out till Wednesday. I’d like to see the repair techs being able to come to our house quicker. I also did have a problem when I put in the claim for my heater. It was blowing cold air and it was almost below freezing. It was the same thing. The contractor couldn't get out for days so I ended up paying out of pocket for somebody else to come out to fix my furnace.

I had my garage door repaired on the 24th of March. I noticed there was some kind of repair still pending on there but I hesitated to call First American. When I called, they said the 30-day time period was already over for them to work on the same thing without any fees. But First American is a good warranty company. They know what to do exactly. I’ve had a few claims the last month and I requested one a day before yesterday. The technicians they send are good. They come on time, know what they wanna do and finish their work.

The online warranty request submission form is easy to fill out, and I get a response from First American shortly after I submit a request. My warranty requests are usually responded to within a couple days and the work is completed within that same timeframe.

I requested services for stoppages in kitchen sink, the plumber came after 2 days and check the sink for less than 10 sec and said will submit recommendation to my insurance for change of pipe as it was installed wrong, but they did not do anything, I waited for 2 days and called the insurance to follow up, finally scheduled 2 days after, the plumber came and said that they were here before that he did not tell what they will do today and left. The insurance denied the request for not cleared reason, we ended up paying outside plumber to do the job and he did the good job the unclog the sink. How would you deny such request without doing anything first, and others can do for only less than 30 mins, very frustrating.

I have contracts with 1st American home warranty at 2 homes. 1 in Los Angeles in one in Lake Havasu city Arizona. I've used 1st American home a number of times in both homes and been extremely satisfied with the contractors at every Interaction. I've been extremely happy with 1st American home warranties phone Personnel. I have, and will continue to recommend them to friends and family.

Since l have had my warranty, l have been extremely pleased with the workman. If they weren't able to finish a job, we would reschedule for the finish. When work was complete, they would be sure to clean up afterwards, which l appreciate!

We are extremely satisfied with all aspects of First Home Warranty. When we needed to file a claim it was efficient, timely and the technician from Astor Appliances diagnosed the issue immediately, ordered the needed part and returned in a timely basis as promised. Everyone was professional!

First American home protection plan is reasonably priced. First American response to service requests is fast and provides quality home repairs. Service providers are professional, qualified and knowledgeable. Website easy and reliable to use. We highly recommend First American home protection plan.

The plumber that came to our house was friendly, knew his job and did a good job and was on time and he did exactly what we need to have done, thank you so much First American Home Warranty, we will use you again.

We are very pleased with First American Home Warranty services. We have utilized them for air conditioning issues and recently electrical problems in our home. They have been extremely helpful and quick to respond to our needs. The staff are always courteous and professional. They have completed each request for service quickly and completely.

First American was helpful all the way through the process, and in the end, reimbursed us fully. I would recommend them because they were helpful and honest; however, there was one negative. The process was long and arduous and took a lot of my husband's time. I guess with the world we live in today, they have to be extra careful and authenticate every detail. An easier and faster process though, would make them an even better company.

If you want no fuss, no muss with an insurance experience THIS IS THE PLACE. I have had other insurances where I was ready to hire an attorney to get the help I paid for but NOT here. I called, told them what happened, next thing I know...there's a service professional ready to take care of my challenge. SIMPLY CALL, FILE CLAIM, PROFESSIONAL HELP IS ON THE WAY.

The new plumber who was called in to replace AUL Plumbing did an excellent job. He was on time and knew what he was doing and made the repair in accordance with our desires. The original plumber came in, declared that we needed a replacement, took the $100, left and never called back or returned our calls.

So far American Home Warranty as been on my side since day one. You guys really make a customer have relief during a appliance failure and letting the customer know the updates. I’m glad I’ve chosen American Home Warranty. Thanks????

Easy to do online requesting service. Response time is faster than expected. They provide service company so I did not have to hunt someone.. Service companies are quick to contact and service calls are are faster than doing yourself. Outlay of cash is much less than total cost of fixing issue.

I have been with them for about ten years, they are good and fair, I actually compared them with Choice Appliance. When my heater broke down they paid me for a new one. I paid the one thousand dollar technician fee which I actually was able to choose my technician. While Choice Home gave nothing, I was having 2 of them at that time, so I quickly stick to them and drop choice home.

Required a second opinion who turned out to be better qualified to assess the problem which required the gas line to be red tagged. Eventually the gas heater was replaced which was greatly appreciated. Gary, service rep from Provolt, was very professional and knowledgeable.

Each time that I request a service from First American Home Warranty, I have always received a great response and help in a short time, We are really happy with the service and we have recommended the service of First American Home Warranty.

I was introduced to First American Home Warranty by a close friend. The signing up process was easy and the Lady who was helping me was very patient and knowledgeable in regards to what I was looking for, and what kind of a plan would best serve my needs. As a new member, I felt comfortable that this Company would be available to me if ever I would need their services.

Very friendly and helpful staff. I have recommended them to other people. When there was a little problem with parts delivery, due to Covid, they were right on it. They ended up replacing my washer instead of just fixing it.

I called for a plumbing problem. Was fixed in a very timely manner and very professional. Would highly recommend them to all my friends. They were very courteous and handled my problem with no questions. The agents are very helpful. Great warranty plan.

We recently purchased a home in Henderson and found a couple of appliances needed repairs. We called First American Home Warranty and without hesitation they came right out and took care of the problems. Thank you very much First American.

I started on a rough note in the my first claim but since then, FirstAm has exceeded expectations and repaired my water heater, oven and replaced my microwave - literally savings thousands of dollars at the cost of nominal service charges. The turn around time is quite reasonable too. Highly recommended.

The service was good and they stopped the leak but it came back the next day and the problem much bigger and we had to use our insurance for the home to fix it. It was the first time we used the service and there are no complaints. Let's see how it works as time goes on.

I would highly recommend First American warranty, because they have yet to let me down. Very reliable and efficient. They are also cost effective. The employees are very professional and courteous that work for and represent the company. Best regards, Kareem

I called First American Home Warranty to request a service on my dishwasher not running. I paid 75.00 dollars fee for the service. A technician was sent to check on the dishwasher. He found the board is bad. There were black mark on one side of the board. He also told me the outlet connected to the dishwasher is not working. I assume the electric shock burnt that board and the outlet. He told me he need to order the board and will be back with the board to fix the dishwasher. He asked me to replace the outlet because it’s not covered. He also told me to call the pest controls because he found 2 tiny roaches???? inside the dishwasher. I agreed having those two done before he come back. He should be back on April 20, 2021.

We just purchased a house in Simi Valley. I am working with Janis ** and Tamara ** in order to resolve the swamp cooler issue past 3 weeks. There is no process made. First of all, the communication is really poor, and each time they come up with another step or requesting more stuff, then I have to wait several days to get a response. First American assigned a technician first, then they sent "more reliable" one. But, guess it was not enough, supposedly the last one needed to come one more time, then I waited for several days, it turns out to be the last call was canceled by the insurance. The cooler is leaking on the roof, will fall off soon because of the corrosion. Only wasting time and money.

Our dishwasher leaks. We called American Home Warranty out to inspect it. The service man could see it was leaking but determined that it was excessive amount of soap causing the leak, even though we were using PRE measured packs of detergent. $75 for this observation. The dishwasher kept leaking. We requested another service, $75 more. This time the service man determined it was faulty weatherstripping around the door. After calling in to his office it was they realized that the weatherstripping is unavailable and the unit must be replaced.

The previous owner of the house purchased this as part of our home purchase. Our whole kitchen and laundry had some blockage so we requested a service for $75. Their first matched plumbing service Street Plumbing & Rooter (**) did not reply to us for 2 days. Multiple calls always ended in the voicemail. Then we called First American. We wasted 30 min to find out that we have to repeat "speak to a representative" three times in a row to get to an actual person. Then their rep spent another 20 min trying to call Street Plumbing & Rooter and came back saying that all is fine and they left a message. After we pushed for changing a service provider, the rep went back to "talk to the manager" for another 10 min and got back saying the best they can do is to have another provider coming 4 days later. On their own request page, they promised "24~48h for non-emergency" and "8h for emergency". This is total **. We ended up finding a plumber ourselves.

My son is with First American Home Warranty. He said they did very well so he referred us to them. I submit claims on the phone because I stay on hold. We're busy and it's easier for me once I start just to stay there. Because whenever First American called me back, I would always be somewhere else and I couldn't talk to them.

We had a leaky kitchen piping. We had one great visit and four bad ones. The last contracting company was excellent. They turned up early and they were very good. They fixed it. Very happy with them. The previous company to that, we had one guy come in our house with muddy boots and we had to clean up after him. We had to schedule it four times. They did no-shows. I had to call them to see if they were still coming. We had to set aside eight hours of windows because they had kept either not coming or they were late and I would have to follow up. That experience was very bad, I felt very dissatisfied. If I was First American, I'd want to hear about the negative ones so they could clean up their business. No point in hearing all the great stuff all the time and think everything's great, when I'd be very skeptical about referring them given the negative experience we had.

Signing up for the program was easy. It's no problem submitting a claim. The reps tell you the time when to expect a contractor and most of their work is fine.

I like First American. I’ve been a customer for at least three or four years now. Sometimes when the AC goes out in the summer, the service takes a couple of days. But that's just the nature of the beast. First American outsources its customer service agents to different countries so sometimes, I have a problem with that. But everyone outsources and I get it. You're paying $40 a month, what do you expect?

There were a couple times where they said something was covered and they sent somebody out and it wasn't covered. It also takes some time to get somebody out but they've all been great once they come. Usually, the average repair is going to be three to six weeks before it's completed. It takes a while, but most of the time, it works out well. I would recommend First American. They've replaced quite a few of our appliances. Most of the time the last few years have been easy too.

I opened two claims this year. We had a washing machine dryer and it failed. It had no repair so First American proposed to replace the unit. One complaint I have is First American proposed a replacement that did not fit our expectations so we took the cash option. It really took a long time to get the cash. They should speed up the reimbursement process if we don't take the replacement option. My second concern is about the dishwasher issue that we just had. A repairman came and it took a long time to get the parts that he ordered. He installed them and the dishwasher is still not fixed. I had to call again to reopen the claim because it's not working. You always have to call because the First American website has very few functionalities online.

I've been with First American for a long time. So far, so good. The tech who came for our hot water heater did well. I was just a little confused because I ended up paying $1,000 out of pocket. They tried to explain the issue. Part of it was I had to upgrade some of the fluids then I had to have it inspected, which we hadn't had to do previously. Overall, First American is beneficial. But if I put the money in the bank, I could do just as well.

Our water heater went out in December. We submitted a claim and then they contacted a plumber. The plumber came out and wanted an additional $500 to put the tank in. So we said we’d do it ourselves. We didn't think that the warranty would pay for it at that point because we did it ourselves. But we found out a couple of months later that they would pay for it. Then they reimbursed us for what we had spent on the water heater. They're also usually prompt to respond and take care of the issue as quickly as they can, considering everything that’s been going on this past year. They're really good to work with.

I had a claim for my garage door and First American's service was good. I was called pretty promptly. The technicians start and end early, from 9:00 to 4:00. They should do evening hours for people. That would be cool. It was quite inconvenient going without a garage door from Tuesday to Saturday. I could have gotten it promptly serviced if they had the ability to come out in the evening. That way, First American can get happier customers and prompter service. In my case, it was my request to wait until the weekend because I couldn't miss work during that period when my garage door went out. The technicians came promptly on Saturday and fixed it.

Recently, making claim with First American has been super easy because I can just go on their website, log in and put in a service request. I requested a plumber to come out recently. One of my sinks wasn't working and it totally slipped my mind so I didn't put it on the service request. I told the plumber about that and he wouldn't even look at it because it wasn't on the service request. That meant I would have to put in another service request and pay another fee to have another plumber come out. It was irritating. But overall, First American has been pretty good and pretty responsive. They're very easy to work with and they really strive to satisfy the customer. I haven't had any issues with them and that's why I stayed with them for many years.

If you are looking to purchase a home warranty, stay clear of this company. They show no urgency to help fix your issue, take their time and my claim was suppose to be expedited. My water heater stopped working and I turned in a claim, I told them what was wrong with it, they sent a technician out to look at it three days later, he did not fix it, he had to diagnose the problem and report it to them for approval (which I already told them what it was) 5 days later, I contacted FAHW and they had not received the diagnosed issue, so I emailed them the diagnoses from the technician and asked when they will have the parts sent to repair my water heater, FAHW said that purchasing would have to approve it and it could take another 24-48 hours, 6 days later and I am still waiting for parts to be approved and sent to technician. Best case I will have Hot water 18-20 days after problem started.

First American Home Warranty is a good company that owners can reply on. Their service is very quick and professional. The contractors they used are also companies that can be trusted. In 2019, we were recommended to another warranty company. Comparing the two companies, we went back to the First American Home Warranty without hesitation.