First American Home Warranty Reviews

I made a claim for my LG refrigerator that was not staying cold, and it was the very first claim I had with the company. The techs came out, and the problem was the motherboard. The motherboard on this particular brand of refrigerator is discontinued, so they couldn't find a new one. First American's choice was to take that motherboard and send it off for another two or more months to have it rebuilt. This is after almost a month of me not having a refrigerator. They were able to put another motherboard in but since it was not the original one and it didn’t match my refrigerator, I can no longer make ice. It was either I can no longer make ice in the refrigerator or I can wait three or four months to have my unit. I chose not to make ice, so now, I lost the capabilities of my refrigerator.

I called them Sunday afternoon and the rep asked me about my age and the heat in my house. I told him I was 62 and he said, "Okay, we'll consider this an emergency". I didn't hear back from him Monday and I called him Monday afternoon and he said, “It’s 24 to 48 hours before we can usually send somebody out.” And I said, “And that's what you consider an emergency?” They haven't been out yet. I called again this morning and they said they left me an email. I said, “Well, my phone doesn't have emails, doesn't have that capability, because it's a house phone. If you look back in your notes, we discussed that when I called on Sunday afternoon.” It must have been an oversight. They say they're 24/7 but when I called back after midnight last night to see if anybody was going to do anything, they said that those operators weren't available and I had to call back during business hours. What do you consider business hours when you're 24/7?

The rep was very nice and he answered all my questions. He said my case would be assigned to him and that if I had questions, I could go to him instead of these other companies where every time you picked up the phone, you get somebody different, and you have to explain your story all over again.

When I submit a claim, they respond very quickly. The warranty is protection against unexpected expenses.

The rep was super knowledgeable. She answered all my questions and had good customer service skills. She made me feel important. I've used the service twice and the first time, I was a little annoyed because they referred someone and the contractor never really reached out. I ended up having to reach out and First American referred me to a second provider which I had no issues with. But I need to call them back. When they put the microwave back together, there's a part that isn't where it's supposed to be. Other than that, up to this point, I'm super happy.

The price of the coverage is fairly decent. I'd recommend First American. My experience has been so good, so far.

Signing up was easy. I asked them some questions and they told me all the information. I said I still had my other home warranty. He said, “Well, you should check with them. Make sure there wasn’t gonna be any cost to get out of it. Whenever you’re ready to get out of it, so that there’s no lapse in the warranty, just let us know. We’ll make sure that we start you in, and we start the security, so that we don’t have any double coverage or any lapse in the coverage.” They were really easy to work with. I have several different coverages, and I went down the list of what I had before with the other company. They tailored my coverage. I added a few things that I couldn’t get with the other company and the price was considerably less than the company I was already with.

To say I am less than satisfied is an understatement. For 2 summers in a row now, my family and I have endured the hot temperatures with no AC while waiting for weeks on end for relief with repair/replacement after a FAHW selected contractor has determined a need covered by warranty. The most recent and current incident has been a service call since 5/14/2022 (paid $100 that day) which is still unresolved. Today, I sit with no AC and no estimated date of resolution. When I call the contractor, they throw FAHW under the bus and say “they never order the right parts, purchasing doesn’t know what they are doing, etc.” I feel that is very unprofessional for a company you are partnered with. When I call FAHW, I experience call and hold times totaling 1 hour 18 min+ with still no answer.

Had to get a motor for my unit. It was reasonable and First American Warranty got it fixed in one day. I had to pay so much less than getting a new unit on my own, The Technician was friendly and done a great job.

The First American representative that set us up with this program was very good. I had a problem with the washer. I submitted a claim to have that repaired. Unfortunately, the repairman came out but didn't fix it. He diagnosed it and ordered the part. But apparently, misdiagnosed it. Because the part that he put on the machine did not repair it. So, they have to come back.

I had to have them come out to do a repair on my dishwasher because it wasn't cleaning. I went online and submitted it. There was a form. It was a quick and easy thing. The tech was here within the week. He was really kind. He explained everything really well and took care of our issue. Right now, everything is really good.

I was really happy talking with the customer service rep of First American. He knew what he was doing. He was local, which made it a lot better for me. I had one claim and I was very happy with the work. The service we got was really well. The tech was a little bit scatterbrained. But overall, his work was good. Everything is working well now.

The initial customer service was very good. It was a good process getting set up with them. The service that they offered seemed good. The person I talked to was telling me they have comprehensive coverage that some places don't have.

My water heater broke. I called FAHW and the response was within the first hour. Plumber was in my house in the next hour. Made some tests and decided it had to be replaced. In the next hour, they were already installing the new one. Very satisfied.

Miss Kathryn ** was a great help finding us a replacement stove. She kept us informed on the progress of our delivery explaining how appliances were backed up but all worked out great. She was friendly, attentive to our concerns and needs, we appreciated her warm professional way. Thank you for understanding the situation and working with us. We would definitely refer First American to friends and family!

First American was able to send repairman the next day. Q Plus Appliance repaired my dryer, explained what they did and cleaned the vent. Very happy with how fast First American was able to find a service provider and the work done

Customer service was timely, courteous, and efficient on all accounts- the call- the technicians assessment- the installation - the process. Great job. I have not had particularly good service with other companies, but First American Home Warranty was very good!

The process to initiate the ticket for service and scheduling of the appointment from start to finish was seamless and user friendly. The technician hired was professional and established a remediation for the issue within 30 minutes of being on-site. I highly recommend First American Home Warranty and their authorized technicians.

Sometimes First American gets contractors who just need the business, and that tends to be hit and miss. I've had some that didn't know what they were doing and some that were not good, and First American’s been great about being responsive to that and changing them as needed. All in all, there's no perfect situation and this is a very difficult industry to be in. For somebody to say that any company has 100% perfect everything, they don't, because they're relying on vendors and they have no control over that.

I dealt with an air conditioning issue in June for 21 days. The warranty company scheduled one company to visit my home almost a week after I documented the claim. This company did a temporary fix, and was unable to be contacted again. I paid out of pocket for two additional companies to service my AC unit because the warranty company and I were unable to contact their AC company partners. I was told I needed a new AC Unit by the AC company I hired. I bought the new AC myself after contacting the warranty company almost 10 times in 21 days. Not to mention every time I called there is a 20-30 minute wait time, and if you ask to speak to a supervisor it is another 20-30 minutes. I also had one supervisor pick up and before I could say anything the call mysteriously dropped, and she did not contact be back.

Service came out promptly and diagnosed problem, but for some reason turned off the hot water to the sink and dishwasher. He never returned and lied to me and Warranty people about status. First American did not correct lack of service and the kitchen was unusable for over two weeks. Finally after two weeks I had another service person come out to examine the dishwasher and they turned the hot water back on. I'm being asked to pay for that second service person even though what he did was correct the problem caused by the first service person.

I’ve had this warranty for a year. Only called once with an issue with my refrigerator. They were quick to call me to get the hundred dollar deposit but when someone finally came out they said they fix the problem. Couple days later the problem came back. Called him again then they came out again and said the problem was fixed. The gentleman said, "If the noise comes back just film it and text me the video." I did so twice. Never heard anything back.

If there is a minus rating, I would put that for this company. Simply a scam. Our AC was having cooling issues about 10 months back - they sent an incompetent contractor, who was on the site for less than 12 mins and just wanted to run out with the Service Call Fee - he didn’t even try to fix the AC. We called First American again right away and asked them to assign another contractor, which took them a whole week in the sweltering Atlanta heat of 100F. The next contractor put some refrigerant, without diagnosing the issue much. In a few months, the AC now stopped cooling again in the 100F summer heat, with exactly the same issue of line freezing as before.

I pay $900 a year for my plan. My A/C unit crashed and a service tech was out the next day after filing a claim. I was very pleased. Then, the issues with the a/c company began. I called FAHW several times in one week and each time I was on hold for over 42 mins before I reached a rep. The customer reps are very calm however do not know how to help with an issue other than reading off their script. I was told last Friday by FAHW rep that he had spoken to the a/c company, the a/c company would be at my house on Tuesday, the technician would bring me an invoice for $650 and then I could pay (they wanted zelle/cash/cashier's check) and then the tech would install my unit.

With so many competitors in the market, I would never use First American Home Warranty again. I own multiple properties and have experience dealing with insurance, warranties, and contractors. I submitted a service request and paid my fee right away. First American assigned me to a contractor that was not responsive and didn't have a professional business email or phone number. After not being able to get in touch with the contractor to schedule an appointment, I had to call back again, sit on hold, explain my situation all over again, and request a new contractor be assigned. If FAHW was in tune with their customers and service requests, I would not have to be the one chasing this. I was then assigned to a second contractor that was not responsive and had a voicemail that could not accept messages.

So I’ve put in 2/3 service calls I’ve put in has gone awfully. First I paid extra to get a spring/fall tune up. They have certain dates you must put the request in. I put the request in towards the end of the time frame and they never assigned a contractor, so a few days later I noticed it was cancelled and so I called and they told me they can’t resubmit it because it is now out of the time frame, even though I submitted the request within the time frame and I would have to wait to get a tune up in fall. HOWEVER I paid for 2 tune ups and I followed the instructions and it is not my fault they cancelled it. I should get compensated back for the service I did not receive but they didn’t do anything for me after being on hold for hours and being transferred all over the place.

First American had a plan that would cover plumbing in the home. So, that was the big sell for me since I had some previous plumbing issues. I was anticipating that it would be a continued problem with the house. I filed a claim last week. We have not finished yet. It's a bit of a rocky road here in the early going. I called them last Tuesday and made them aware that I had a plumber over just to do a simple job of connecting a bathroom sink to the drain pipe. He informed me that there was a reason I was having a problem doing it. He said that the pipe is about rotted away. It's old and needs to be replaced. I said, “That sounds like a great thing to be covered under the home warranty, so let me call them.”

First American has good customer service and their follow-through is much better than the one that I had. But they should include more items to be covered. We filed a claim for electricity but everything wasn't covered because there were so many issues with the electrical system in this house. A prior owner tried to get some things done and they didn't do it correctly. Because of the constrictions, the people came out but they could only do so much. That was a bummer because whoever had this out before, they must have paid the inspector just to say whatever.

First American had the highest coverage, especially when it comes to AC units and how much money they were willing to pay out. The customer service was very good and the guy I worked with was very knowledgeable on what they offered. The basic coverage was offered and then, they offered more coverage. If you have more than one refrigerator, you can get two refrigerators. Plus, they offer an advanced plan. That was my old house and you could transfer the warranty for the new owner but I just cancelled it because a rental company bought our old house. So, with the new house, if you got it within 60 days, you get a different warranty that covers. It has the basic warranty and then, it has an advanced warranty. It's already included in the whole price. So, I was impressed with that. It was even better than the one I had in my old house. It was a very good experience with First American.

I must say that FAHW is the worst company I have personally ever used. Every claim I made they would send out someone that had absolutely no presence on google. No phone number, no address, no reviews. Unless they happened to pop up on the Better Business Bureau website which, in every case, they were either not accredited or had absolutely terrible reviews.

The experience has been great with First American so far. When something goes out and I can't fix it, you have to get a new one. They replace the old for new, which is one of the things that made me decide to go with them. The other ones just give you depreciation and you're gonna have to pay the rest of it yourself.

First American Home Warranty is extremely prompt and responsive to my claims. They provide an online service request site that is very user friendly and easy to fill out. Their contractors are very prompt, knowledgeable, and courteous. I would and have recommended FAHW to others.

Fast where Repairman was here within 12 hours of my call. Pleasant, cheerful, wore a mask and still saw smiles. Very professional, came in. Clean trunk. Cleaned up perfect and showed me what had been replaced. Good company, would use again in a heartbeat.

I’ve used First American a few times and the last service that was done was with the AC unit. The compressor went bad and I called them, and somebody came out and fixed the compressor. There was a confusion about my well pump being covered because it was a pre-existing condition. I was told it wasn't going to be an issue. I could just make a claim on it and they would cover it. But since it was a pre-existing issue that the previous company refused to fix, First American also refused to fix it as well. Still, they are a lot better than the previous company I was with. I like the claim process though I had a negative experience with one specific person over the phone. But other than that, they are a decent company. The contractors are professional, quick and to the point.

First American sent out Sears and they couldn’t fix it due to them not working on Wolf Appliances. Got a new company and they were great. They walked me through all the issues and got it fixed within a couple week.

From the time I placed my claim, I received fast service. The technician who did the work was both knowledgeable and friendly. I was please with how quickly the process was done from start to finish. I would gladly recommend First American to my friends and family.

Line was cleared but problem has returned. Need to look into matter further. I’ll try to see if problem too much soap. May have a camera sent down line. Water backs up into kitchen sink. Will try chemicals to see if this relieves the problem.

Our service has been pretty good. We had a claim for a dishwasher and the process was super easy. The techs ended up getting the issue resolved.

Southwest Pool and Spa came, said I needed some parts to fix the spa. Said they would check with warranty company and get back to me.. They said that my home warranty did not cover these parts. I called warranty company and they said that was true. They would not cover the parts needed to fix my spa..I did not know why the spa water was not circulating. Thought it could be the pump? Turns out it was some kind of electrical box.? Well, of course I am unhappy that the warranty company won't cover it. Seems they should fix the spa if that's what the client thinks they are paying for monthly. Very disappointed. Wasted money

I would not recommend this company to my enemy. They are the worst I'll ever used. The staff they send are good or horribly untrained and inexperienced. Just call a professional yourself. Not worth the money. The most recent encounter solidified that I will never renew my contract with this company.

When the HOMEOWNER and the RENT MANAGER are both kept in the information loop, the insurance works the BEST! My last experience (February) with the hot water heater was a fiasco! This time, both parties were kept informed, though the plumbing service was not available in timely fashion. The area is growing so fast, I doubt this will be a problem much longer.

I purchased the home warranty for the last 7 years and had no claim until last month for HVAC. The company came to inspect the house and did not fix the problem. I paid an $85 trip fee for nothing. I also prepaid the premium every year and recently canceled the policy due to the house being sold. I still have 5 months left on the policy and asked for a refund. The company did not issue a refund for the rest of the policy as they claimed the reason was that I had a claim. This is ridiculous. Be careful!

I was very happy with the way First American Home Warranty handled my dishwasher service. After determining the repairs to my old dishwasher were not economical they replaced it with a brand new one. The new dishwasher is so much quieter than the old one.

Do NOT use First American Home Warranty. I have had 2 claims with them and spent >$1000 to either fix myself of find interim solutions. Full details on my cases below, but bottom line upfront if using First American:

Everything we've dealt with so far was good.

This was the second time I had to call for somebody about my refrigerator, and it went well. It was a leak inside my refrigerator. The guy that did said the person that did it the first time didn't know what he was doing. The second guy said if that guy had put this piece in, I wouldn't have had to call for the second time for a claim. It was a heater thing to put in there. Since he put that thing, I haven't had a problem. He did a good job. Also, the last guy that did my washer was the bomb. If anything happened to my washer, I will get him. He was from Sears too. I thought about switching. But I'm still thinking about it. One company has that roof leaking thing that they will fix, but First American doesn't have. That's the only thing that I don't have. Other than that, First American is very good with their service.

First American could provide me with a list of people that I can work with. Other than that, my service has been good so far. Right now, I have an issue with the AC. It was working fine and then it broke down. They sent a company and they replaced the part. But the AC hasn't cooled the same since it broke down. The tech is telling me that I need new ducts. I understand they're messed up but if it was working before, why is it not working now?

I had a problem with my refrigerator and they took care of it. The process was very quick and smooth. So far, our experience has been good. We're happy.

We renewed the contract this past February and most often, the response from First American has been very prompt. However, for one repair that I needed which was a plumbing issue, sometimes it was difficult to get in touch with the plumber who was given the job by First American. There were some scheduling issues where the plumber said he would come at 12:00 PM but didn't show up till 5:00. But he made the repair and everything more or less turned out okay.

Please make sure service companies have parts in stock. Standard parts need to be kept in the technician’s vehicle. It took a week for my refrigerator to be repaired- no inverter in stock. Technician was professional and did the repairs correctly. It was too bad that he had to come out twice because the inverter was not in stock.

I am unable to rate my experience with First American Home Warranty because I haven't had any experience other than signing up with the company. That was an ok experience. Nothing stands out in my mind as it being exceptional or dreadful, just a pleasant business transaction. I am hopeful that when I actually need to contact the company to get something fixed it will continue to be "pleasant."

I submit my claims online, and First American's website works great. They'll give me the name of the company and the phone number. Usually, the contractor reaches out. So far, so good.

The plumber fixed so many things he found done wrong with our plumbing. We had some strange pipe noises a few times after the work was done which seemed strange to us. Otherwise all is well. Everything seems to be working as it should.

The service with First American is so far good. There was a little hang-up here and there with getting the people out here to fix my problem. They gave me such a hard time and I went over a month or so without hot water. The first people that came kept giving me the runaround. When I called them and asked them if they were on their way to my house, they told me they didn't even have an appointment. I just told First American to get me somebody else. They set up an appointment after that.

When it comes to claims, sometimes First American is pretty quick. Other times, it depends on who they have to contact to repair. My last thing was a dishwasher and it did take a long time for them initially to get somebody out, and then I had to wait for parts for another couple of weeks. So, it took a little longer than I had anticipated. But overall, I'm happy with the outcome. I always brag that I have a home warranty because I didn't even know what one was. I almost bought a new dishwasher, and then I was like, "Oh, my God, I have that thing," and it worked.

Representative got in touch with us yesterday. After studying your recommendations we went with this company for price and covered items. Hoping our study pays off. The representative was knowledgeable, answered all our questions and was very patient.

I've been really happy with First American. They've been fairly responsive and they've been able to get contractors out in a timely fashion and provide workarounds when needed. So, they've been good and I plan to continue using them. For the most part, everything that I've been concerned about has been covered. From my family's side, everybody's been pretty happy with First American in general. So, we'd recommend them.

So far, my experience with First American has been good. However, with my recent claim for my plumbing issue, I wasn't super happy with the individual that came out. I had been told previously by a plumber that I had paid for that my grinder pump was going out. When I had talked to First American about that, they told me my grinder pump was only covered if it was within 125 feet of my house and if that was what was causing my backup. The plumber didn't even measure to see how far it was. He said, "Okay, your clog is clear."

I placed a service request 4/28/22 for my property ** in Savannah. Let me tell you to not even bother with this company. My unit is cracked on top from the company First American contracted to fix my AC unit a year ago. I submitted a claim to get it fixed and first American contracted THE SAME COMPANY that was terrible (had to borrow my tools when they arrived last year). This go around first American closed out the service request saying it was “complete”, not a thing was fixed. I call back to fix it and they have given me the run around for 2 weeks saying they are waiting on the contractor's detailed report. Every day they push it another day saying they should hear back in 24 hours. Just a terrible experience, waiting for my AC fan to drop to the floor and destroy the whole unit. Don’t waste your energy or money; I’m an active duty soldier and I have enough stress as it is. LOL.

First American is a very good company to work with so far. I also like their prices. I've had one claim and it was a fairly big claim. It was for my water heater and everything went mostly as planned. They didn't push back at all. They sent someone out, the company replaced my water heater, and I paid the deductible. It was painless. Their customer service was very good as well. I had some questions after the initial quote from the contractor and I called customer service and they took care of all my questions and worked directly with the contractor to resolve some of my questions as well. I would recommend First American.

I appreciate First American. I love it. If I put in a claim whether, on the phone or online, I get an immediate response. I also have another response letting me know who the company is and their contact information. When they say, "They'll be out on Wednesday between 11:00 and 3:00," I will hear from that person that Tuesday or Wednesday morning before they come. That is a lot of convenience for me. I also like that there's a follow-up throughout the whole process. Even after they finish the job, I still get an email saying, "How was your service? Did they get there in time? Is there anything you want us to change, anything you want to say?" I would recommend them. Their price is excellent and what you get is very much worth it.

Our kitchen sewer line was impacted and needed to have it rotorootered. Plumber completed it in about 20 minutes! Although the plumber was relatively quiet he did a great job. He was quick, in and out like the local IN & OUT Burger place.

Although this has taken quite a bit of time and since it was installed, is still not working correctly, 1st American has kept me advised all the way and has scheduled a visit to finish installation. I am pleased at the fact of keeping me advised and staying with the problem.

We started this policy 5 months ago and have had to use it twice. The first claim was closed as completed without even assigning a company to it. I had to call and have it reopened then it was completed quickly. The second repair was assigned immediately but to a small 1 person company that's over an hour and a half away. We had to follow up multiple times because it wasn't convenient for the repair company to come so far either. We live in a big city so there's no reason to outsource so far away.

If I could negative stars I would. They have been absolutely horrible since my 1st claim. They can never find a contractor. Horrible customer service. Never follow up on calls about the problem. My water line from my fridge was leaking days before they could find someone. Next issue was HVAC system. I had to locate my own contractor. Now it's May in Alabama. The temp in my house is 82 degrees. Per normal fashion no resolution. Trash trash. I've called them about 8x times today.

They are unable to service emergencies, I had a water leak that they sent me to a plumbing company that is closed on Mondays. They didn't get the issue fixed and I had active water leaking into my home for 3 days! I finally decided that this was unsafe and causing more damage so I found my own plumber who quickly and easily fixed the issue. They are refusing to reimburse me for this because they allow 3 days to fix leaks which is unacceptable and unsafe! Do not waste your money or your time! Emergency home issues are stressful enough, for them to think it's okay to have an active water leak for 3 BUSINESS days is unacceptable.

I had a microwave that blew up and they ended up replacing it for me. I had to spend 70 bucks for the service call but I was quite pleased. The tech was really good and the customer service of First American was great. They did great follow-up after the replacement was installed to make sure I was happy with it. This warranty gives me a secure feeling 'cause I have older appliances. In the future, I'll have to have my washer and dryer and my refrigerator replaced. This gives me comfort knowing I have something to help me out with the cost of that.

I had a very good experience with First American. They're really good. I like their service, but they have to be careful with their plumber. The plumber that they sent out told us that we needed to replace the water heater. So we submitted the request and First American approved it, but it took a long time before I got a response. Also, the plumber wanted to charge us $500 which is not included in the insurance. So I called First Warranty to send me another plumber, and they did. The second plumber told me that it did not need to be replaced. They only need to replace something in the thermostat. It's not even 30 minutes to replace it. So instead of First Warranty paying $2,500 for the complete water heater replacement, they only paid the plumber $200. Since the part was replaced, the water heater has been running good.

They offer horrible customer service and when you file a claim if they can not find a contractor they simply refund your money and say, "Sorry we can’t help you." They will not help in the event something is broke needs fixed or in my recent experience my hvac tune up was not able to be serviced because everyone is busy and they couldn’t assign it to anyone. I have attempted twice to file a claim or request service both times they have refunded the deductible and said, "Sorry we can not help with your issue" and that I needed to find my own contractor or get the work done myself.

There was an issue with Sears billing and they were billing us directly instead of billing First American. Sears was saying how they were going to turn us over to Collections and it took several phone calls to get that squared away. Then, First American said they don't have a way to send me the information that they talked to Sears and I had to take their word for it. I couldn't have any documentation. If somebody is going to affect my credit rating because they're saying I'm not paying the bill and it's another company that's responsible, like the home warranty, then I need to have something. Other than that, they've done a really good job and the service is generally good.

The service has always been good. There was a contractor about a year ago that I wasn't too happy with but other than that, it has been okay. First American has been faithful to help me right away, get things done and pay bills right away. The assistance was very polite and pleasant when I asked for help. The reps were very courteous and they were trying to be very helpful.

We had a plumbing incident where the person on the job was telling us our issue was a different situation than what it was when we knew that it wasn't. But we were immediately able to get in touch with someone else. They got a master plumber out and took care of the situation. They got on the ball right away. We've been very pleased with things whenever we have had a need. Everything is great.

I won't even give Them one star. Placed a service call for my heater to be fixed in January of this year 2022. It's still not resolved. 4/29/22. They have called me every Monday to tell me the item for replacement is not in stock and will be in stock the following Monday. Then they sent me an all cash offer to replace the item. 4/28/22. Today Jean in claims resolutions Dept 800-992-3400 Ext ** contacted me to inform me that they canceled the cash out payment because they can't return the item that they ordered. Now I'm on the suicide hotline because this is how insane First American is treating me. I can't take it anymore. Something has to be done and if I have to sacrifice myself to make an example out of first American I will. ** first American home warranty. Don't ever do business with First American. Ever. I also have a class action lawsuit going with Fairshake if anyone would like to join me.

I really liked Sears and they were very good. But there was a contractor before that I used for our plumbing. I didn't like them too much because they didn't do a very good job.

When I call and request a service, First American is very prompt and they usually get somebody over here that are good and knows what they're doing. I am happy with them. For the most part, the contractors were good except for this last time I had issues with my refrigerator and they sent over a refrigeration and cooling company that didn't do anything, but I still got billed for that service call. The person that has charged me for that service call said it was over the allowed days from when the initial claim was made so I still had to pay. I understand that.

First American responded quickly and contractor did so equally fast. Repair, which included cleaning up a bathroom full of sewage, was proficient. So why 4 stars instead of 5? When your tenant calls you and her bathroom is full of sewage and it continues to rise, you do not want to talk to a robot, which is how First American communicates with customers. No option for emergencies, no number to press to speak to a real person. Would have given FA five stars if I had hung up the phone and felt confident that the company understood I had a significant problem.

I called the 1-800 number and dealt with a certain person. I was told they would email back to me. It was pretty simple. It turned out that the part wasn't in stock. But First American paid out to replace it. They're a good warranty place. They handle your business.

My most recent claim with First American was regarding the kitchen faucet. It's been going on for the last three months and I'm very unhappy about it. The kitchen faucet is leaking. I have the plus warranty, everything's covered. But the contractor wanted to charge me $350 more. I reported back to First American and they had been investigating. I've called 10 times and they just said, "We are just waiting for the contractor to submit a detailed report." I asked them, "Why don't you assign a new contractor?” They said, "No. We had to wait for the report." But I had another claim with the microwave and that was properly processed.

First American doesn’t go through their contractors and make sure that they are reputable people. These people have very bad reviews with the Better Business Bureau and I had a very terrible experience with one of them. They told me they were gonna be there but never called or showed up. I had a pipe that had busted and when the plumber came, he had to leave because he said he didn’t come with everything he would prepare to fix the pipe with. They knew they were coming to fix a burst pipe but didn't come equipped. They said he was gonna be back the next day but never did. I had to wait another day and went throughout the whole weekend without any water.

Getting replacement parts for the refrigerator took me super long and I could understand with everything going on. It took us almost five months to get our refrigerator and we finally got it. Now, my washer had gone out. It went out in the latter part of January and First American told me they would replace it by June 6th. They give you one date and a week later, they change the delivery and install date. That date comes and they give me a call before that, and then, they string you along. That's not right.

These people left me without heat and hot water for almost 2 weeks in 50° weather! I had a gas leak in my pipes and had to get the gas shut off. They first assigned a contractor that doesn't even handle gas leaks. When I called the contractor to schedule an appointment they said that they don't know why First American keeps assigning gas leak jobs to them since they are not insured to fix them.

I've had positive experiences and negative experiences with First American. When our sump pump got clogged, it was an emergency. We weren't able to use the toilets. But they told us that they weren't able to get somebody out for a couple of weeks, which was a bit nerve-wracking. Usually, the contractors sent have been good. But we had this one plumber who was worthless. He came down, looked at our sump pump, and said, "I ain’t opening that." Then another time, we had a plumbing issue. It was outside the foundation, so they didn't cover it. Other than that, they replaced our refrigerator and other appliances around the house.

We had problems with American Home Shield for about five years. They weren't replacing our central unit and it broke down at least five times a year. They would constantly fix it but couldn't because they couldn't find the parts for it. They did a lot of stuff they shouldn't have done. But that quickly changed when I switched to First American. They immediately replaced it.

Since purchasing First American Home Warranty late last year, I had two service calls that were answered promptly and repairs completed professionally and courteously in a timely manner. On one of the calls, the first service provider would not respond timely and First American responded by assigning the service to another provider who completed the service timely.

We are loving the First American Home Warranty service. We've had them for four years ever since we bought the house. And we had our refrigerator, microwave, oven and stovetop go out. So, we've had all of those replaced. And we've also had a window unit in our den go out twice. They repaired the wheels on our dishwasher, and fixed our washing machine twice. And they're replacing glass inside the oven door. We have not had to pay anything out of pocket.

First American Home Warranty is the The worst home warranty company I have ever had. I have had to wait more than a month for repairs. I have had managers lie blatantly to me and then argue with me when they were caught in their lie. The departments do not communicate with each other, And if you file a complaint it goes nowhere. I'm honestly not sure if it's even written down.

We had a plumbing issue, a garbage disposal problem and a dryer problem and all those were fixed. We love the people that came. They were good. But some vendors were terrible. They didn’t call and we had to wait all day long.

We are very please for their service. Filing and taking care of our claim was not difficult, their customer service is excellent so it was accurate plumbing. Having First American home warranty is a peace of mind. Thank you for taking care of our claim.

Quite responsive with vendors--the next day would be better. One vendor put his trash in my trash bin. Generally they haul it away. And left other garbage at the site. Other vendors have been very thoughtful and clean--and that’s all.

My dishwasher pump went out and we had a little bit of a problem with the repairman. But First American intervened and had him call back. The repairman came the next day and diagnosed it. The problem was that a part had to be ordered, and he wasn't good about keeping me informed on that. Then I got a notice from First American that the part was in. So I texted him and asked, “When are you gonna come?” But he wouldn’t return my call for a couple of weeks. So I finally called First American and they got on him. He answered me back that day and scheduled. So it was good. I was really happy with First American's service.

They ordered the wrong water heater which is making my house unsafe for my family & making my water bill extremely high. My water heater has been leaking for over a month now. The company they use Mcatee is not good, their appointments are a week and half out. These mistakes just can't happen during an emergency.

I decided to try and use my warranty for a plumbing clog. The company they use wouldn’t work around and schedule so I had to take a day off of work to wait for the plumber to show up. He arrived, wasn’t even there 5 minutes and said he has to see if my warranty will cover what needed to be done. Never heard anything back so I had to reach out to First American to only find out they denied the request because “they don’t cover that in my warranty.” I still have to pay the 85$ service charge and on top of that schedule with another plumber and pay them to actually come out and fix the problem! It was a waste of time and money and I would never use it again!

Got an emergency plumbing issue due to clogged the main line. Issue a new service request. Plumber come out and said he can’t do it due to he can’t get up to the roof because of afraid have problem the the roof. Ask to request another company that can do from the roof. Call customer service for a few hours and got Hangup after a few hours waiting to talk to customer service. Can’t wait so I have to call another outside plumber and fix the problem within an hour. FAHW still bill me for service call for a guy to come out and do nothing.

Extremely difficult to process a claim. First American will replace it if they cannot fix it. However, they will take forever to repair and make your life miserable. I have an existing claim open to fix our refrigerator for more than three months. I have called customer service multiple times. After a 30 min wait, the customer service told us that it would take only two days for the parts. I am in the fourth month and no ETA from First American.

First American could shorten the time of waiting for the service because for some services, we had to wait four months. Otherwise, most of our experience was positive.

Georgia Appliance Pros were Professional, Pleasant, Informative, Polite, The women Darlene that schedules appointments was very kind. It was a pleasure doing business with Mr. Gary ** and Mrs. LaTonya **. They were delightful. For Appliance repair I choose their service.

Never had a problem with First American. Just the last contractor that was sent to do work on my house. First American is always very good when needed for any help we have ever needed in time of need. I just have a problem with the fees going up without prior notice.

It was easy to schedule a service call online. I received updates by email regarding status of the claim. When I called customer service, they were very helpful and called me back with additional information. The only suggestion would be to give more options for what the service call is regarding, or allow you to type it in.

First American’s service has been great so far. I got my new water heater and the dishwasher shortly after I moved in. So, it was nice not to have to worry about paying so much out of pocket. The only issue I have is the dishwasher that I got really did not work that well. But that’s not their fault. It’s just the product itself. It doesn’t wash well. The tracks are completely off. Sometimes, the soap dispenser doesn’t even open, and that was happening right after I got it. The techs who came were both great. They’re knowledgeable, walked me through everything and they were quick.

First American Home Warranty gives a great service to me. It is very responsive and taking care of my problem to my satisfaction. It is the first time that I am happy with Home warranty company. I have 2 others experiences and they did not provide me with any service.

Plumber determined that a new faucet would be needed. I should have been informed by FAHW prior to having plumbers over and paying the deductible, at least be advised as to what to expect, should a faucet replacement is required.

We have the premium coverage on a second home our daughter lives in with an attached rental. It is reassuring to know that we have dependable coverage for mechanic, plumbing or other issues dealing with each household. First American Home Warranty has also been very responsible to our needs.

I rely on First American to hire qualified technicians who complete the repair in a timely manner. I never fear that I’ll have to pay for a major expense. This warranty gives me peace of mind. At least one needed repair or replacement pays for the annual fee.

Great company, they worked with the contractor to help resolve my issue. I have used them more than one time. I have already signed up for next year. Thank you, thank you, thank for your help with everything. Give them a chance, you will not be disappointed.

Freestanding Samsung Stove— oven was not operating due to electronics. After waiting months for parts and multiple appointments, finally a new stove of much lesser quality was ordered. (Smaller oven, racks are not as sturdy, controls are not comparable for the Frigidaire to Samsung.)

First time using this home warranty since I signed up and very pleased. It was easy to make an appointment and didn’t have to wait a long time. The tech was great and very efficient. Now the ice maker works great. I was referred by a friend and will definitely refer to others.

I have been very pleased with the professional work and attitudes. Home warranty takes all of the stress off of my back and are very friendly. I would highly refer American Home Warranty They treat you like family whenever you need to open a claim with them. They take all of the worry out of any problem you might have and will continue to return if needed.

After 66 days of not fixing my oven I finally ordered the part myself and fixed myself...with my back brace from major surgery. Keepe Up, Inc. needs to hired competent repairmen. He didn't showing, ordering the wrong parts, and lying to me. I'm done with FAHW.

I've been with First American for at least 20 years and I've always loved it. They're prompt and they have always got somebody within 24 hours to contact me. The contacts have always been great too. They have always been on time. I've never had to wait around or worry. Somebody's really going to call. My washing machine went out two months ago and it was more expensive to repair it than to replace it so First American replaced it with a good one. This is as good as the one I had so I was excited about that. My only problem with First American is I'm moving to Alabama and there's not one over there. I can't imagine anything being any better.

I tried to solve the problem, but in the end it exceeded my diy skills so I turned to FAHW. They understood the problem immediately and assigned the job to a local electrical company. Their electrician arrived on time and spent a full 5 hours diagnosing and fixing the problem. He was very knowledgeable and communicated very well regarding what he was doing and why. I would welcome him back again.

First American is always responsive and sends people out quickly to assess and fix any problem in my home. I appreciate not having to worry about repairs because they take care of them. If you live in an older home with older appliances, I highly recommend this company.

They did my dishwasher a couple of months ago and wound up having to replace the entire thing. The company who came was really nice. That was a really nice process and it went rather smoothly. But this time, not so much. I filed a claim back in March and they had a guy come out on March the 15th. Supposedly, he said that we were going to take a cash offer and First American sent me a letter saying, “Hey, we're trying to get in contact with you. Are you in agreement with this amount?” And I said, “I didn't agree to anything like that. I just want it fixed.”

One day, my oven kept shutting off. I reported it and First American got in contact with a service person. The techs pulled the oven out and said that it had several boards and they took some amount. They said to my daughter that a couple of those boards had been discontinued so they put it all back in and pushed the oven back in. They came back and put a new board in. The oven has been working though it still beeps every once in a while. So far, my claim experience has been good. On one claim, they had somebody come out of Houston. The next time, I had a plumbing issue, I asked them if we could get somebody local, and they did. I was well satisfied.

As a first-time homebuyer, I prepared to embark on many warranty claims, home improvement projects, etc.. However, nothing could have prepared me for the journey I have started with First American Home Warranty. My first claim was to get my locks changed on my house. I submitted the claim, paid the claim fee, and then waited for my email/phone call to let me know who the contractor would be. Unfortunately, after a few days, I received a phone call from First American about them being unsuccessful in contracting a locksmith to switch out my locks.

Two years ago, I was not pleased with the service for my furnace. I went without it for a Month. Plus, the contractor they sent said they had to do modifications which they didn't. They put a piece of sheet metal and charged me $1,400 extra. We had space heaters the whole month in March. It was awful. But most of the time, service is pretty good. A couple of months ago, I had my dishwasher fixed. Recently, I had my dryer fixed. The claim process was really easy. I was very satisfied. First American doesn't cost that much. I just pay $100 and they fixed all my appliances.

I had written Candi ** multiple times with a copy of the charge card receipt - no reply. Now I'm getting dunning notices. I mailed it to your payment center - we will see if there is a response. Telephone system also difficult. Thanks.

Always friendly and very understanding. They let us know almost right away when to expect a technician. Highly recommended! Very affordable especially when you're on a tight budget. I will definitely recommend First American Home Warranty to anyone!

I had a very good experience with First American. I had a water heater that needed to be replaced and they replaced it. They did a very good job and covered things like they should. So, I have no complaints. By having First American, you save money.

First American is The WORST homeowner warranty company EVER!!, NEVER sign up with them, and I’ll personally terminate my contract with them after this issue. They’ll make you hate your life, and waste many hours try to reach them out or talk to either a representative or even a supervisor!! I’ve been dealing with this safety concerns for over a month and had the WORST experience ever with First American and their last contractor company “Fox Appliances”!

American Home Warranty gave Nation Side Plumbing the wrong phone to contact me. This resulted in a 2 day delay in service. When plumber did arrive he misdiagnosed the problem and did not repair it. It took me 5 phone calls to American Home to get a plumber out to residence to repair. Date of initial call was 3/7/22. Date of repair was 3/26/22.

The door latch on our front-loading clothes washer recently broke. 1st American had an Appliance Repairman out within a day or so to evaluate the problem. I was a little concerned about the availability of a replacement part due to the age of the washer, but within just a few days, they had the replacement part installed!

Last year, we had a bad experience with the contractor First American sent. It took a long time to resolve that and I was disappointed that they kept telling us they'd call back but they never did. They eventually resolved it to our satisfaction and so we gave their warranty another try. It has worked out pretty well and they really made the effort. They listened to me when I said, "Please don't put me with that first contractor ever again."

I did a plumbing claim for the dishwasher. First American sent the contractor out within a couple of days, might even have been the next day, and everything went fine. We had to wait for parts to come in, but that wasn't their fault. When things go wrong, First American works hard to make it right and that's important. It's is one of those things where once you get it, it makes sense to keep moving forward with the same home warranty people. The pricing is pretty good, but I like the experience I've had with them over the years.

This company is the worst with the most terrible communication I’ve ever seen. They deny claims without letting you know. They hire incompetent contractors who also have poor communication. They lie in order to deny claims. Overall bad experience. Waste of money!

Very useful service in first year of home ownership - was able to cover all the "known unknowns" and "unknown unknowns" of the interior of the house. Had some major items replaced, including the water heater, and smaller but important work like leaks and malfunctions that would have still set us back. It was great to have a service that could set us up with reputable repair folks too.

I like First American. I did a dishwasher, a water heater and some plumbing done to the house thru them and everything was straightforward. Their customer service was good because they were on it. They would call me back if they couldn't get a contractor. They hired people locally, which is good. The people came right out. The first one was the plumbing and I got Dobkins Home Repair. They came out the next day or two, looked at it, and repaired it. They had to contact First American in regards of how much it was gonna cost. After that, I did the dishwasher. They had to replace the whole unit, which is pretty good for me too. I got a brand-new dishwasher. The last thing was the water heater which is a tankless one. It was tricky because those newer ones are difficult. The thing that was burned was the motherboard which tends to be pretty expensive but First American covered it so I was happy about that. The contractor came out the next day or two also.

Quick and excellent service on repair of oven. Gas oven required new ignition system. Service had the part in stock and installed the part the day after the required service was reported. No other service required this year. This is the second year we have had the warranty.

I called because one of the burners on my stovetop quit lighting. They sent a company out to deal with it within a few days. The repair company was not able to fix the stove and so they replaced it with a new one. We are happy with the results.

We experienced a problem this week with a plumbing service call. We contacted the local representative from First American and she was very helpful in explaining our coverage and options. We would highly recommend First American Home Warranty to other home owners.

We have had a home warranty with First American for 17 years. We have used our home warranty coverage for everything from plumbing to our air conditioner. We have always been pleased with their service. We have recommended them to several friends.

Despite a premium that was more than any repair I've had I've decided to forego coverage for the next year. And in addition to be honored with a price increase of the premium was too much to handle. Living alone with only social security as my only source of income makes it difficult to choose what to spend it on or reject services..

Chris & Kelly are the most helpful staff members at FAHW. Chris offers such impeccable service beyond anyone ever..he is so considerate, caring, works so efficiently assuring the BEST possible remedies every time. I have never known anyone that dedicated to helping a homeowner. Kelly is also incredibly helpful & takes care of all concerns - Both are so remarkable, kind & do whatever it takes to solve any concerns. Thank you for your excellent service in every way. 20 stars (10 each). Cora ** issues

Anytime we've had a problem, we got ahold of them and they have good vendors up in Oregon to take care of the problem. When there was something leaking out of the ground, my dad got ahold of First American and we got somebody out there right away. They dug and dug and they found a little broken part and fixed it. It was very quick.

I have been a client for close to 3 years. In my opinion the company has gotten worst. The contactors that are being scheduled are sub par. In general, I haven't been satisfied with their work and mostly the repairs required a second visit. This is so inconvenient 'cause I have to take off work to be present. I have made complaints but was told the contractors that are sent out are the only ones that service my area. I will not renew my contract. Then find my own contractors.

Having First American paid off. I called them out once for a stopped-up drain and a toilet problem and the plumber fixed the issues. I liked him.

Craig arrived on time and did a very thorough inspection of my project. He was friendly and personable and did a complete demo of the windows that would be installed. I was favorably impressed and would recommend American Vision to anyone.

We bought a home in Orlando FL in January 2022. The previous owner had a refrigerator repair work order since October 2021 with First American HW. We were told that the repair would be conducted in early February and decided to prepaid a one year coverage that included everything. The problem consisted of a bad freezer door and ice maker on a Viking refrigerator unit. It is hard to describe the process my wife and I have gone through with this company that sales lies and is not honorable. After multiple calls to customer service and being told a different lie every time they were able to send the parts to the appliance repair company but sent them to Georgia instead of Florida which is not surprising due to FAHW inability to provide quality control at their office. We elevated our concerns to "someone that would help us getting the problem resolved" as described by one of their liars aka customer service reps.

First American Home Warranty is the biggest scam company I have encountered. I filed several claims four items that should have been covered under Home Warranty. Plumbing leak, kitchen faucet, oven door and other claims were not covered or not addressed. They took the deductible but all were denied.

I couldn’t have been happier with First American; this is my 1st home warranty and I was worried it would be a hassle to file a claim…quite the opposite! A quick online form and they had my issue dispatched to a local service company almost immediately. I will be sticking with this company for as long as I own my home. Thanks, First Am!!

You responded to my needs quickly even though it was a minor holiday weekend. They took care of advising what needed to be done fast and I got my plumber to fix it. You told me that Home Depot would replace the heater because it was under warranty. The difference in price for a new heater was only $16.00.

I was very disappointed with a recent service request, I was ready to cancel this contract. I understand sometimes things don't appear as they seem, but I really couldn't believe it was denied. Yet I remained composed and decided to give a second chance. I am still very much disappointed, but we will see happens in the future.

My first call for service gave conflicting instructions, but second call and service were great. Glad my dryer could be repaired for reasonable fee, in timely manner. This experience convinced me to renew my contract. Thanks to First American Home Warranty.

Every service I have requested has been dealt with promptly and with quality companies. I've had a few issues since we move in and each time I need something, First American has been easy to use and helpful. I had to cancel a service as well which was done painlessly and my service fee was refunded the next day.

We've had to call our First American Home Warranty about 5 or so times over the past seven years. Once for our furnace it needed a heating part another time for our air conditioning stopped cooling, our installed microwave above our stove stopped heating, kitchen sink drain and our basement toilet. Every time we called they were able to get one of their contractors out to our house within a day or two. They all did a good job for us! I recommended FAHW to our daughter and son-in-law and they are very pleased with them as well! We plan on renewing our warranty again this year!

Plumber was here last Saturday. Took a picture of the water heater and left. Told him we want to have more energy efficiency. We Want the water heater removed and to be cashed out. He said he would get back to us in 5 minutes. I have tried to call his office several times. They say they will check with boss and call back. They have not. FAHW has been impossible to contact by phone and speak to someone. I want the Water heater taken away. It can not be repaired. I don’t want a new one.

Fantastic to work with - I have been pleased at every step. Their great online tool makes submitting claims/following up on claims simple and clear. The sub-contractors have been great at communicating, which I attribute mostly to First American Home Warranty.

It would help that when you have to replace equipment, you could speed up the process. Some items are much more important to the homeowner than others. Such as AC in summer. The summers in Florida are way too uncomfortable to wait for weeks.

Having issues resolving a claim on a faulty garage door opener. Was given misinformation. Then no one was following up on my case and I had to call numerous times and still do not have a resolution to my issue.

I have called for several requests and so far the only one they have covered is my dishwasher. My heater makes a loud banging sound when turning off. Their response was “We can’t help you until it totally breaks down." My ducting looks like an animal chewed into it, won’t pay as “not naturally occurring." I am dropping my policy ASAP.

The company sent to fix it perfect. Very happy as door is working even better. Was notified when would arrive and were prompt, lubed chain and adjusted for it to close better. Lubed all moving parts on door. Also told me the weather stripping needed to be replace.