First American Home Warranty Reviews

They are unable to service emergencies, I had a water leak that they sent me to a plumbing company that is closed on Mondays. They didn't get the issue fixed and I had active water leaking into my home for 3 days! I finally decided that this was unsafe and causing more damage so I found my own plumber who quickly and easily fixed the issue. They are refusing to reimburse me for this because they allow 3 days to fix leaks which is unacceptable and unsafe! Do not waste your money or your time! Emergency home issues are stressful enough, for them to think it's okay to have an active water leak for 3 BUSINESS days is unacceptable.

I had a microwave that blew up and they ended up replacing it for me. I had to spend 70 bucks for the service call but I was quite pleased. The tech was really good and the customer service of First American was great. They did great follow-up after the replacement was installed to make sure I was happy with it. This warranty gives me a secure feeling 'cause I have older appliances. In the future, I'll have to have my washer and dryer and my refrigerator replaced. This gives me comfort knowing I have something to help me out with the cost of that.

I had a very good experience with First American. They're really good. I like their service, but they have to be careful with their plumber. The plumber that they sent out told us that we needed to replace the water heater. So we submitted the request and First American approved it, but it took a long time before I got a response. Also, the plumber wanted to charge us $500 which is not included in the insurance. So I called First Warranty to send me another plumber, and they did. The second plumber told me that it did not need to be replaced. They only need to replace something in the thermostat. It's not even 30 minutes to replace it. So instead of First Warranty paying $2,500 for the complete water heater replacement, they only paid the plumber $200. Since the part was replaced, the water heater has been running good.

They offer horrible customer service and when you file a claim if they can not find a contractor they simply refund your money and say, "Sorry we can’t help you." They will not help in the event something is broke needs fixed or in my recent experience my hvac tune up was not able to be serviced because everyone is busy and they couldn’t assign it to anyone. I have attempted twice to file a claim or request service both times they have refunded the deductible and said, "Sorry we can not help with your issue" and that I needed to find my own contractor or get the work done myself.

There was an issue with Sears billing and they were billing us directly instead of billing First American. Sears was saying how they were going to turn us over to Collections and it took several phone calls to get that squared away. Then, First American said they don't have a way to send me the information that they talked to Sears and I had to take their word for it. I couldn't have any documentation. If somebody is going to affect my credit rating because they're saying I'm not paying the bill and it's another company that's responsible, like the home warranty, then I need to have something. Other than that, they've done a really good job and the service is generally good.

The service has always been good. There was a contractor about a year ago that I wasn't too happy with but other than that, it has been okay. First American has been faithful to help me right away, get things done and pay bills right away. The assistance was very polite and pleasant when I asked for help. The reps were very courteous and they were trying to be very helpful.

We had a plumbing incident where the person on the job was telling us our issue was a different situation than what it was when we knew that it wasn't. But we were immediately able to get in touch with someone else. They got a master plumber out and took care of the situation. They got on the ball right away. We've been very pleased with things whenever we have had a need. Everything is great.

I won't even give Them one star. Placed a service call for my heater to be fixed in January of this year 2022. It's still not resolved. 4/29/22. They have called me every Monday to tell me the item for replacement is not in stock and will be in stock the following Monday. Then they sent me an all cash offer to replace the item. 4/28/22. Today Jean in claims resolutions Dept 800-992-3400 Ext ** contacted me to inform me that they canceled the cash out payment because they can't return the item that they ordered. Now I'm on the suicide hotline because this is how insane First American is treating me. I can't take it anymore. Something has to be done and if I have to sacrifice myself to make an example out of first American I will. ** first American home warranty. Don't ever do business with First American. Ever. I also have a class action lawsuit going with Fairshake if anyone would like to join me.

I really liked Sears and they were very good. But there was a contractor before that I used for our plumbing. I didn't like them too much because they didn't do a very good job.

When I call and request a service, First American is very prompt and they usually get somebody over here that are good and knows what they're doing. I am happy with them. For the most part, the contractors were good except for this last time I had issues with my refrigerator and they sent over a refrigeration and cooling company that didn't do anything, but I still got billed for that service call. The person that has charged me for that service call said it was over the allowed days from when the initial claim was made so I still had to pay. I understand that.

First American responded quickly and contractor did so equally fast. Repair, which included cleaning up a bathroom full of sewage, was proficient. So why 4 stars instead of 5? When your tenant calls you and her bathroom is full of sewage and it continues to rise, you do not want to talk to a robot, which is how First American communicates with customers. No option for emergencies, no number to press to speak to a real person. Would have given FA five stars if I had hung up the phone and felt confident that the company understood I had a significant problem.

I called the 1-800 number and dealt with a certain person. I was told they would email back to me. It was pretty simple. It turned out that the part wasn't in stock. But First American paid out to replace it. They're a good warranty place. They handle your business.

My most recent claim with First American was regarding the kitchen faucet. It's been going on for the last three months and I'm very unhappy about it. The kitchen faucet is leaking. I have the plus warranty, everything's covered. But the contractor wanted to charge me $350 more. I reported back to First American and they had been investigating. I've called 10 times and they just said, "We are just waiting for the contractor to submit a detailed report." I asked them, "Why don't you assign a new contractor?” They said, "No. We had to wait for the report." But I had another claim with the microwave and that was properly processed.

First American doesn’t go through their contractors and make sure that they are reputable people. These people have very bad reviews with the Better Business Bureau and I had a very terrible experience with one of them. They told me they were gonna be there but never called or showed up. I had a pipe that had busted and when the plumber came, he had to leave because he said he didn’t come with everything he would prepare to fix the pipe with. They knew they were coming to fix a burst pipe but didn't come equipped. They said he was gonna be back the next day but never did. I had to wait another day and went throughout the whole weekend without any water.

Getting replacement parts for the refrigerator took me super long and I could understand with everything going on. It took us almost five months to get our refrigerator and we finally got it. Now, my washer had gone out. It went out in the latter part of January and First American told me they would replace it by June 6th. They give you one date and a week later, they change the delivery and install date. That date comes and they give me a call before that, and then, they string you along. That's not right.

These people left me without heat and hot water for almost 2 weeks in 50° weather! I had a gas leak in my pipes and had to get the gas shut off. They first assigned a contractor that doesn't even handle gas leaks. When I called the contractor to schedule an appointment they said that they don't know why First American keeps assigning gas leak jobs to them since they are not insured to fix them.

I've had positive experiences and negative experiences with First American. When our sump pump got clogged, it was an emergency. We weren't able to use the toilets. But they told us that they weren't able to get somebody out for a couple of weeks, which was a bit nerve-wracking. Usually, the contractors sent have been good. But we had this one plumber who was worthless. He came down, looked at our sump pump, and said, "I ain’t opening that." Then another time, we had a plumbing issue. It was outside the foundation, so they didn't cover it. Other than that, they replaced our refrigerator and other appliances around the house.

We had problems with American Home Shield for about five years. They weren't replacing our central unit and it broke down at least five times a year. They would constantly fix it but couldn't because they couldn't find the parts for it. They did a lot of stuff they shouldn't have done. But that quickly changed when I switched to First American. They immediately replaced it.

Since purchasing First American Home Warranty late last year, I had two service calls that were answered promptly and repairs completed professionally and courteously in a timely manner. On one of the calls, the first service provider would not respond timely and First American responded by assigning the service to another provider who completed the service timely.

We are loving the First American Home Warranty service. We've had them for four years ever since we bought the house. And we had our refrigerator, microwave, oven and stovetop go out. So, we've had all of those replaced. And we've also had a window unit in our den go out twice. They repaired the wheels on our dishwasher, and fixed our washing machine twice. And they're replacing glass inside the oven door. We have not had to pay anything out of pocket.

First American Home Warranty is the The worst home warranty company I have ever had. I have had to wait more than a month for repairs. I have had managers lie blatantly to me and then argue with me when they were caught in their lie. The departments do not communicate with each other, And if you file a complaint it goes nowhere. I'm honestly not sure if it's even written down.

We had a plumbing issue, a garbage disposal problem and a dryer problem and all those were fixed. We love the people that came. They were good. But some vendors were terrible. They didn’t call and we had to wait all day long.

We are very please for their service. Filing and taking care of our claim was not difficult, their customer service is excellent so it was accurate plumbing. Having First American home warranty is a peace of mind. Thank you for taking care of our claim.

Quite responsive with vendors--the next day would be better. One vendor put his trash in my trash bin. Generally they haul it away. And left other garbage at the site. Other vendors have been very thoughtful and clean--and that’s all.

My dishwasher pump went out and we had a little bit of a problem with the repairman. But First American intervened and had him call back. The repairman came the next day and diagnosed it. The problem was that a part had to be ordered, and he wasn't good about keeping me informed on that. Then I got a notice from First American that the part was in. So I texted him and asked, “When are you gonna come?” But he wouldn’t return my call for a couple of weeks. So I finally called First American and they got on him. He answered me back that day and scheduled. So it was good. I was really happy with First American's service.

They ordered the wrong water heater which is making my house unsafe for my family & making my water bill extremely high. My water heater has been leaking for over a month now. The company they use Mcatee is not good, their appointments are a week and half out. These mistakes just can't happen during an emergency.

I decided to try and use my warranty for a plumbing clog. The company they use wouldn’t work around and schedule so I had to take a day off of work to wait for the plumber to show up. He arrived, wasn’t even there 5 minutes and said he has to see if my warranty will cover what needed to be done. Never heard anything back so I had to reach out to First American to only find out they denied the request because “they don’t cover that in my warranty.” I still have to pay the 85$ service charge and on top of that schedule with another plumber and pay them to actually come out and fix the problem! It was a waste of time and money and I would never use it again!

Got an emergency plumbing issue due to clogged the main line. Issue a new service request. Plumber come out and said he can’t do it due to he can’t get up to the roof because of afraid have problem the the roof. Ask to request another company that can do from the roof. Call customer service for a few hours and got Hangup after a few hours waiting to talk to customer service. Can’t wait so I have to call another outside plumber and fix the problem within an hour. FAHW still bill me for service call for a guy to come out and do nothing.

Extremely difficult to process a claim. First American will replace it if they cannot fix it. However, they will take forever to repair and make your life miserable. I have an existing claim open to fix our refrigerator for more than three months. I have called customer service multiple times. After a 30 min wait, the customer service told us that it would take only two days for the parts. I am in the fourth month and no ETA from First American.

First American could shorten the time of waiting for the service because for some services, we had to wait four months. Otherwise, most of our experience was positive.

Georgia Appliance Pros were Professional, Pleasant, Informative, Polite, The women Darlene that schedules appointments was very kind. It was a pleasure doing business with Mr. Gary ** and Mrs. LaTonya **. They were delightful. For Appliance repair I choose their service.

Never had a problem with First American. Just the last contractor that was sent to do work on my house. First American is always very good when needed for any help we have ever needed in time of need. I just have a problem with the fees going up without prior notice.

It was easy to schedule a service call online. I received updates by email regarding status of the claim. When I called customer service, they were very helpful and called me back with additional information. The only suggestion would be to give more options for what the service call is regarding, or allow you to type it in.

First American’s service has been great so far. I got my new water heater and the dishwasher shortly after I moved in. So, it was nice not to have to worry about paying so much out of pocket. The only issue I have is the dishwasher that I got really did not work that well. But that’s not their fault. It’s just the product itself. It doesn’t wash well. The tracks are completely off. Sometimes, the soap dispenser doesn’t even open, and that was happening right after I got it. The techs who came were both great. They’re knowledgeable, walked me through everything and they were quick.

First American Home Warranty gives a great service to me. It is very responsive and taking care of my problem to my satisfaction. It is the first time that I am happy with Home warranty company. I have 2 others experiences and they did not provide me with any service.

Plumber determined that a new faucet would be needed. I should have been informed by FAHW prior to having plumbers over and paying the deductible, at least be advised as to what to expect, should a faucet replacement is required.

We have the premium coverage on a second home our daughter lives in with an attached rental. It is reassuring to know that we have dependable coverage for mechanic, plumbing or other issues dealing with each household. First American Home Warranty has also been very responsible to our needs.

I rely on First American to hire qualified technicians who complete the repair in a timely manner. I never fear that I’ll have to pay for a major expense. This warranty gives me peace of mind. At least one needed repair or replacement pays for the annual fee.

Great company, they worked with the contractor to help resolve my issue. I have used them more than one time. I have already signed up for next year. Thank you, thank you, thank for your help with everything. Give them a chance, you will not be disappointed.

Freestanding Samsung Stove— oven was not operating due to electronics. After waiting months for parts and multiple appointments, finally a new stove of much lesser quality was ordered. (Smaller oven, racks are not as sturdy, controls are not comparable for the Frigidaire to Samsung.)

First time using this home warranty since I signed up and very pleased. It was easy to make an appointment and didn’t have to wait a long time. The tech was great and very efficient. Now the ice maker works great. I was referred by a friend and will definitely refer to others.

I have been very pleased with the professional work and attitudes. Home warranty takes all of the stress off of my back and are very friendly. I would highly refer American Home Warranty They treat you like family whenever you need to open a claim with them. They take all of the worry out of any problem you might have and will continue to return if needed.

After 66 days of not fixing my oven I finally ordered the part myself and fixed myself...with my back brace from major surgery. Keepe Up, Inc. needs to hired competent repairmen. He didn't showing, ordering the wrong parts, and lying to me. I'm done with FAHW.

I've been with First American for at least 20 years and I've always loved it. They're prompt and they have always got somebody within 24 hours to contact me. The contacts have always been great too. They have always been on time. I've never had to wait around or worry. Somebody's really going to call. My washing machine went out two months ago and it was more expensive to repair it than to replace it so First American replaced it with a good one. This is as good as the one I had so I was excited about that. My only problem with First American is I'm moving to Alabama and there's not one over there. I can't imagine anything being any better.

I tried to solve the problem, but in the end it exceeded my diy skills so I turned to FAHW. They understood the problem immediately and assigned the job to a local electrical company. Their electrician arrived on time and spent a full 5 hours diagnosing and fixing the problem. He was very knowledgeable and communicated very well regarding what he was doing and why. I would welcome him back again.

First American is always responsive and sends people out quickly to assess and fix any problem in my home. I appreciate not having to worry about repairs because they take care of them. If you live in an older home with older appliances, I highly recommend this company.

They did my dishwasher a couple of months ago and wound up having to replace the entire thing. The company who came was really nice. That was a really nice process and it went rather smoothly. But this time, not so much. I filed a claim back in March and they had a guy come out on March the 15th. Supposedly, he said that we were going to take a cash offer and First American sent me a letter saying, “Hey, we're trying to get in contact with you. Are you in agreement with this amount?” And I said, “I didn't agree to anything like that. I just want it fixed.”

One day, my oven kept shutting off. I reported it and First American got in contact with a service person. The techs pulled the oven out and said that it had several boards and they took some amount. They said to my daughter that a couple of those boards had been discontinued so they put it all back in and pushed the oven back in. They came back and put a new board in. The oven has been working though it still beeps every once in a while. So far, my claim experience has been good. On one claim, they had somebody come out of Houston. The next time, I had a plumbing issue, I asked them if we could get somebody local, and they did. I was well satisfied.

As a first-time homebuyer, I prepared to embark on many warranty claims, home improvement projects, etc.. However, nothing could have prepared me for the journey I have started with First American Home Warranty. My first claim was to get my locks changed on my house. I submitted the claim, paid the claim fee, and then waited for my email/phone call to let me know who the contractor would be. Unfortunately, after a few days, I received a phone call from First American about them being unsuccessful in contracting a locksmith to switch out my locks.

Two years ago, I was not pleased with the service for my furnace. I went without it for a Month. Plus, the contractor they sent said they had to do modifications which they didn't. They put a piece of sheet metal and charged me $1,400 extra. We had space heaters the whole month in March. It was awful. But most of the time, service is pretty good. A couple of months ago, I had my dishwasher fixed. Recently, I had my dryer fixed. The claim process was really easy. I was very satisfied. First American doesn't cost that much. I just pay $100 and they fixed all my appliances.

I had written Candi ** multiple times with a copy of the charge card receipt - no reply. Now I'm getting dunning notices. I mailed it to your payment center - we will see if there is a response. Telephone system also difficult. Thanks.

Always friendly and very understanding. They let us know almost right away when to expect a technician. Highly recommended! Very affordable especially when you're on a tight budget. I will definitely recommend First American Home Warranty to anyone!

I had a very good experience with First American. I had a water heater that needed to be replaced and they replaced it. They did a very good job and covered things like they should. So, I have no complaints. By having First American, you save money.

First American is The WORST homeowner warranty company EVER!!, NEVER sign up with them, and I’ll personally terminate my contract with them after this issue. They’ll make you hate your life, and waste many hours try to reach them out or talk to either a representative or even a supervisor!! I’ve been dealing with this safety concerns for over a month and had the WORST experience ever with First American and their last contractor company “Fox Appliances”!

American Home Warranty gave Nation Side Plumbing the wrong phone to contact me. This resulted in a 2 day delay in service. When plumber did arrive he misdiagnosed the problem and did not repair it. It took me 5 phone calls to American Home to get a plumber out to residence to repair. Date of initial call was 3/7/22. Date of repair was 3/26/22.

The door latch on our front-loading clothes washer recently broke. 1st American had an Appliance Repairman out within a day or so to evaluate the problem. I was a little concerned about the availability of a replacement part due to the age of the washer, but within just a few days, they had the replacement part installed!

Last year, we had a bad experience with the contractor First American sent. It took a long time to resolve that and I was disappointed that they kept telling us they'd call back but they never did. They eventually resolved it to our satisfaction and so we gave their warranty another try. It has worked out pretty well and they really made the effort. They listened to me when I said, "Please don't put me with that first contractor ever again."

I did a plumbing claim for the dishwasher. First American sent the contractor out within a couple of days, might even have been the next day, and everything went fine. We had to wait for parts to come in, but that wasn't their fault. When things go wrong, First American works hard to make it right and that's important. It's is one of those things where once you get it, it makes sense to keep moving forward with the same home warranty people. The pricing is pretty good, but I like the experience I've had with them over the years.

This company is the worst with the most terrible communication I’ve ever seen. They deny claims without letting you know. They hire incompetent contractors who also have poor communication. They lie in order to deny claims. Overall bad experience. Waste of money!

Very useful service in first year of home ownership - was able to cover all the "known unknowns" and "unknown unknowns" of the interior of the house. Had some major items replaced, including the water heater, and smaller but important work like leaks and malfunctions that would have still set us back. It was great to have a service that could set us up with reputable repair folks too.

I like First American. I did a dishwasher, a water heater and some plumbing done to the house thru them and everything was straightforward. Their customer service was good because they were on it. They would call me back if they couldn't get a contractor. They hired people locally, which is good. The people came right out. The first one was the plumbing and I got Dobkins Home Repair. They came out the next day or two, looked at it, and repaired it. They had to contact First American in regards of how much it was gonna cost. After that, I did the dishwasher. They had to replace the whole unit, which is pretty good for me too. I got a brand-new dishwasher. The last thing was the water heater which is a tankless one. It was tricky because those newer ones are difficult. The thing that was burned was the motherboard which tends to be pretty expensive but First American covered it so I was happy about that. The contractor came out the next day or two also.

Quick and excellent service on repair of oven. Gas oven required new ignition system. Service had the part in stock and installed the part the day after the required service was reported. No other service required this year. This is the second year we have had the warranty.

I called because one of the burners on my stovetop quit lighting. They sent a company out to deal with it within a few days. The repair company was not able to fix the stove and so they replaced it with a new one. We are happy with the results.

We experienced a problem this week with a plumbing service call. We contacted the local representative from First American and she was very helpful in explaining our coverage and options. We would highly recommend First American Home Warranty to other home owners.

We have had a home warranty with First American for 17 years. We have used our home warranty coverage for everything from plumbing to our air conditioner. We have always been pleased with their service. We have recommended them to several friends.

Despite a premium that was more than any repair I've had I've decided to forego coverage for the next year. And in addition to be honored with a price increase of the premium was too much to handle. Living alone with only social security as my only source of income makes it difficult to choose what to spend it on or reject services..

Chris & Kelly are the most helpful staff members at FAHW. Chris offers such impeccable service beyond anyone ever..he is so considerate, caring, works so efficiently assuring the BEST possible remedies every time. I have never known anyone that dedicated to helping a homeowner. Kelly is also incredibly helpful & takes care of all concerns - Both are so remarkable, kind & do whatever it takes to solve any concerns. Thank you for your excellent service in every way. 20 stars (10 each). Cora ** issues

Anytime we've had a problem, we got ahold of them and they have good vendors up in Oregon to take care of the problem. When there was something leaking out of the ground, my dad got ahold of First American and we got somebody out there right away. They dug and dug and they found a little broken part and fixed it. It was very quick.

I have been a client for close to 3 years. In my opinion the company has gotten worst. The contactors that are being scheduled are sub par. In general, I haven't been satisfied with their work and mostly the repairs required a second visit. This is so inconvenient 'cause I have to take off work to be present. I have made complaints but was told the contractors that are sent out are the only ones that service my area. I will not renew my contract. Then find my own contractors.

Having First American paid off. I called them out once for a stopped-up drain and a toilet problem and the plumber fixed the issues. I liked him.

Craig arrived on time and did a very thorough inspection of my project. He was friendly and personable and did a complete demo of the windows that would be installed. I was favorably impressed and would recommend American Vision to anyone.

We bought a home in Orlando FL in January 2022. The previous owner had a refrigerator repair work order since October 2021 with First American HW. We were told that the repair would be conducted in early February and decided to prepaid a one year coverage that included everything. The problem consisted of a bad freezer door and ice maker on a Viking refrigerator unit. It is hard to describe the process my wife and I have gone through with this company that sales lies and is not honorable. After multiple calls to customer service and being told a different lie every time they were able to send the parts to the appliance repair company but sent them to Georgia instead of Florida which is not surprising due to FAHW inability to provide quality control at their office. We elevated our concerns to "someone that would help us getting the problem resolved" as described by one of their liars aka customer service reps.

First American Home Warranty is the biggest scam company I have encountered. I filed several claims four items that should have been covered under Home Warranty. Plumbing leak, kitchen faucet, oven door and other claims were not covered or not addressed. They took the deductible but all were denied.

I couldn’t have been happier with First American; this is my 1st home warranty and I was worried it would be a hassle to file a claim…quite the opposite! A quick online form and they had my issue dispatched to a local service company almost immediately. I will be sticking with this company for as long as I own my home. Thanks, First Am!!

You responded to my needs quickly even though it was a minor holiday weekend. They took care of advising what needed to be done fast and I got my plumber to fix it. You told me that Home Depot would replace the heater because it was under warranty. The difference in price for a new heater was only $16.00.

I was very disappointed with a recent service request, I was ready to cancel this contract. I understand sometimes things don't appear as they seem, but I really couldn't believe it was denied. Yet I remained composed and decided to give a second chance. I am still very much disappointed, but we will see happens in the future.

My first call for service gave conflicting instructions, but second call and service were great. Glad my dryer could be repaired for reasonable fee, in timely manner. This experience convinced me to renew my contract. Thanks to First American Home Warranty.

Every service I have requested has been dealt with promptly and with quality companies. I've had a few issues since we move in and each time I need something, First American has been easy to use and helpful. I had to cancel a service as well which was done painlessly and my service fee was refunded the next day.

We've had to call our First American Home Warranty about 5 or so times over the past seven years. Once for our furnace it needed a heating part another time for our air conditioning stopped cooling, our installed microwave above our stove stopped heating, kitchen sink drain and our basement toilet. Every time we called they were able to get one of their contractors out to our house within a day or two. They all did a good job for us! I recommended FAHW to our daughter and son-in-law and they are very pleased with them as well! We plan on renewing our warranty again this year!

Plumber was here last Saturday. Took a picture of the water heater and left. Told him we want to have more energy efficiency. We Want the water heater removed and to be cashed out. He said he would get back to us in 5 minutes. I have tried to call his office several times. They say they will check with boss and call back. They have not. FAHW has been impossible to contact by phone and speak to someone. I want the Water heater taken away. It can not be repaired. I don’t want a new one.

Fantastic to work with - I have been pleased at every step. Their great online tool makes submitting claims/following up on claims simple and clear. The sub-contractors have been great at communicating, which I attribute mostly to First American Home Warranty.

It would help that when you have to replace equipment, you could speed up the process. Some items are much more important to the homeowner than others. Such as AC in summer. The summers in Florida are way too uncomfortable to wait for weeks.

Having issues resolving a claim on a faulty garage door opener. Was given misinformation. Then no one was following up on my case and I had to call numerous times and still do not have a resolution to my issue.

I have called for several requests and so far the only one they have covered is my dishwasher. My heater makes a loud banging sound when turning off. Their response was “We can’t help you until it totally breaks down." My ducting looks like an animal chewed into it, won’t pay as “not naturally occurring." I am dropping my policy ASAP.

The company sent to fix it perfect. Very happy as door is working even better. Was notified when would arrive and were prompt, lubed chain and adjusted for it to close better. Lubed all moving parts on door. Also told me the weather stripping needed to be replace.

The tech was very good and explained how to fix my problem. He was clean and wore a mask and gloves. It was good for me as I was not able to go to the kitchen. I am using a walker as I have a sciatic nerve problem at the moment.

This is a great home warranty and great customer service. We have used it a couple times with no issues. Contractors are very good to work with and the warranty covers pretty much everything in the home. Recommend this company to everyone.

Signing up with First American Home Warranty was a breeze with Travis. He was so personable and helpful. I had Salyers Heat & Air Conditioning come out on 2/22/22 for an air conditioning tune-up and inspection. The gentleman was right on time, professional and knowledgeable. Looking forward to future services with First American Home Warranty.

The contractor that came to my home, was very dishonest, he wanted to charge me an extra $950.00, I requested to use my own contractor, First American did not give me any hard time. They cashed out and sent me the money, then I hired the contractor of my choice that I trust and took care of the problem.

On the back end, being able to see when the service call was made and having that date information available for homeowners would be helpful. I had a dishwasher repaired but for 90 days I was supposed to contact the vendor but there wasn't a date tied to the claim. To be able to peg down the last date of service which would be when that 90-day period would have started would have been really helpful. It would save everyone a lot of extra phone calls and going around in circles.

Due to a medical need in the house my claim was supposed to be escalated to ensure that it was taken care of quickly. This however did not occur. They did not contact me and placed the onus on me to reach them for any update even after telling me that I would be reached out to by someone from their team. I was then transferred to a very impolite representative who after listening to my issue gave me a very curt response regarding the medical condition and would not allow me to speak when I requested to be transferred to a manager. I was then placed on a very long hold while waiting. I am literally still waiting as I type this... Very unhelpful... Do not recommend.

January 20th, 2022 my home had a natural gas leak. My wife smelled what she thought was gas, and called the gas company. The gas company verified there was a natural gas leak and shut off the gas to the house. The temperature was under 30 degrees, below freezing. My family stayed in a hotel that night, but the problem is the house with no heat below freezing will cause the water pipes to burst. I called First American Home Warranty to submit a claim for this gas leak which they claim to cover. They sent a plumber out on January 21st, he said he needs authorization from First American, and even if he got it he doesn't have enough time in his schedule to fix it that day.

Been a member with First American Home Warranty for a couple of years, paying monthly membership and a service fee for EVERY service call request to diagnose the problem. Dishwasher had history of problems, latest being the worst with it not functioning and cleaning the dishes, the electrical panel needs replacement, and other repairable stuff like upper rack broken off, railings loose, bottom tray rusted with broken spokes. With the dishwasher NOT working and electrical panel out of stock due to supply chain issues, this has turned into a real major urgent problem with the dishwasher, that needs to be REPLACED, not delay for weeks trying to push the repair.

When the water supply line for the washing machine was leaking, I put the request in and the contractor came out the next day and took care of it. It was repaired within 10 minutes. The claims process was great except when I tried to make a claim today and it wouldn't let me. There's something wrong with the internet. So I have to try it again on my phone.

I've been pretty happy and impressed with First American. The service was prompt. The repair shops would call right away then come and fix at the appointed time and the appliances are working. I was pretty happy. I was surprised because I was skeptical initially when I signed up. The cost is reasonable and the coverage is reassuring.

Our built in refrigerator has gone out 4 times in the last year and a half, twice in the past 3 months. First American Warranty only provides a 30 day warranty on the work that has been done. After speaking to them about the issues they informed us that we will have to pay the service fee every single time the refrigerator quits working, if it is outside of the 30 days which I understand. However they are not providing us with a long term solution. You're telling me that if the refrigerator goes out every 31 days I will have to keep paying the service charge when they are not willing to fix the actual problem. The refrigerator is 20 years old. They state that as long as they are able to get the part needed they will keep replacing it, and will not consider getting us a new refrigerator. They are only providing us with a band aid for the issue and not a long term resolution. Looking into switching to a different company due to their inability to provide quality services.

I like First American. It's quick, easy and a lot cheaper than doing it on my own. They have good people too. The companies that we've used have all been very professional. When it first started getting hot in the summer, we had air conditioner problems. The company that came out was very good. They had to come out again because there was another issue with the same problem and they came out really quickly. They fixed it and figured out what the problem was where they felt what it was the first time. I also had plumbing issues and the plumbers have been really good, as well.

Our oven started failing in August 2021. In the first week of December, FAHW said they would replace the oven. The oven they chose is not available so they have finally offered me a cash out option. Unfortunately, the amount is over $1000 below what it would cost me to buy the oven at a retail price, have it installed, and get the old one hauled away. I do not get FAHW's Lowes discount, and since Lowes doesn't have the oven currently, neither do they. All I have asked for is the amount it would cost me to buy the same appliance at Lowes and have it installed and the old oven hauled away. I was told today that I have no other options and that FAHW's offer is very fair. Wow, this has been the worst insurance experience of my life, and I still have no resolution.

We've had the warranty for five years and the claims process wasn't as easy as I thought it would be for the first couple of years. But I recently used the warranty and it's been really good. The contractors have all been good. Also, First American is pretty good now at calling back and checking as well.

The last time I called First American, it was way better than the year before when it was a challenge for me to understand the accents of the customer service reps. Back then, it sounded like a heavy Indian accent and I don't do very well with that. It was a bit frustrating for me. The last time, it sounded like someone whose English was their first language. So, it was a much easier conversation.

There were water pressure problems with a shower. The claim process was slick. The tech checked checked out both the hot water heater and the shower because we weren't really sure what the problem was. He was very knowledgeable and got the problem solved quickly.

The garage door wasn't working. I had a good experience submitting a claim. The contractor already knew what was causing the issue. He fixed the garage door right away. I'm really satisfied with First American's service. It's a good company and I highly recommend them.

We had a claim for the water heater and they addressed that. We got a new water heater. But when we had the refrigerator go out, it took six weeks for the repairs, for the possibility of being done, because of COVID. So we went out and we bought a new refrigerator on our own and then tried to negotiate a cash-out. That took about five months. There were a lot of issues on their part.

I liked First American's price and the stuff that are covered. Some of the equipments are not being covered but then I checked others. There's no big difference on that. I have mixed emotions on their claims process. When I open a claim, they give it to the local contractor and I've noticed that in some cases, they're taking too long. The water heater blew up, and it took about three weeks to get it fixed. I was without hot water for all that time. Apart from that, there were a couple of occurrences, and the repairmen were pretty sharp. They came pretty quickly. Overall, the contractors have been okay. I didn't have any major concerns and complaints. They followed up. A couple of times, they didn't do the job right and they came back and did it right. First American is a good program to have.

The garbage disposal in the sink was leaking, so I called First American. Somebody came out the next day and took care of the problem. He was very informative and handled his business. So far, so good.

I've had First American on almost every house I've been in. It's always worked out for me in a very positive way. I have to pay for the fee, but it's usually much cheaper than what the repair would have been, depending on what is going on. I’m on very limited income, so $50 a month is hard on me. But it's not near as hard as a few hundred dollars for a repair. Over the years, they replaced my dishwasher, my washer, and my dryer. First American's repair people seemed to be a little more on the ball and a little bit more qualified than I'd had with other companies over the years.

On both times they made repairs, they did very good, I tell all my people I talk to how good you guys treat us, and hope they call..Thanks very much..And we will keep you on our home repairs, have a good day.

We've made a couple of calls to First American and it's been a good experience. The only time we had an issue was when we had an AC repair through them and it took a long time. But after that, everything was fine. Submitting a claim has been very easy. I called last time that we had an issue and they sent me a text message that is some sort of receipt. So it seems to be very clear, and they're easy to communicate. The contractor usually gives us a time window and then they send someone out. The tech that worked on the oven was wonderful. First American has sent very good workers to help us. The follow-up has been very smooth. It's been a very smooth process working with them.

I have had First American for 2 years now. Never filed a claim. Recently my hot water heater went out. I called to let them know. Told them by the grace of God I was home went the hot water heater out of nowhere started shooting water out the top. If I had left for work like I was about to my home would have flooded. This happened on the 9th. They hooked me up with a company Circa. They said we will send a technician the 22nd. I called FAHW back and said, "This is serious. I can't wait that long." They "expedited" it but it's been 48 hrs and haven't heard anything. This is not the service I would expect after 2 yrs and no claim. I need help. Better off putting the money I pay in a savings account. At this point I would have 2000.00 in there and could go buy one and install it myself. This is ridiculous. I have no more faith in this company. If my house floods I will sue them!

For our recent claim, they changed out the thermal switch, but then it ended up bursting. I had to file an insurance claim for that because it went to the ceiling to the downstairs carpet, parts of it. They came and replaced the hot water heater yesterday. I just thought the coverage part was crazy that they cover the tank, but then I still had to pay almost 600, for something with the pipe that connects to the hot water heater, and then the gas connected, and then something else out of the tray.

After 2 repair calls for my refrigerator ice maker not functioning; Fidelity surprised with a brand new refrigerator. I would like to praise all their Team. Excellent customer service and prompt follow up. Experienced technicians who left the place as clean as when they started the job, they wore their mask. I would highly recommend First American Home Warranty.

The claim process of First American has been really simple. I just make the claim, and then within 24 to 48 hours, somebody contacts me, and they come out and do what they got to do. My furnace went out, so they had to replace a new furnace. I also had some plumbing issues that they sent a plumber out. I had an electrical issue that they had to send somebody out, as well. I'm really grateful for their service because just replacing the furnace pretty much paid for itself. I would not have been able to pay for that out of pocket.

The policy was transferred to me and for the claim process, I've been told to call the number but I realized there's a website. It’s easier and straightforward, which is what I expected it to be. First American sent me a message that the claim has been assigned to a certain company but the company wouldn't respond back. It’d be good for First American to check with me to see if the company has contacted me. Asking the homeowner to reach out to the company adds an additional step in my process. So, that is a bit challenging.

Updated on 03/28/2022: This is a continuation from my first review submitted on February 9, 2022. First American agreed to replace my dishwasher, with an ETA of March 18, 2022. I was assigned to a customer service agent (JR), who assured me she would be stay with me until my dishwasher was installed. I received an email from her on June 7, 2022 telling me the dishwasher was delayed, and the ETA was March 31, 2022. I've reached out to JR three times, on March 21, 23 and 27 and she has not responded. I left a message for the company on this website, and no reply. This is the most dishonest company I have ever encountered. I have been without a dishwasher for three months!! Do not do business with First American!!! I have documents to back this review.

So far, everything's going well. It was very helpful. I'm very pleased.

I am an insurance agency owner. I have had the worst customer service with this company regarding my claim. I have talked to over 7 different people and no one is able to get you to a supervisor. I was transferred back on last Friday to a supervisor and they told me a Manager would call me on Monday. No callback. I had to call again. Phone call drop on their end again. I need a manager to call me my service request #**. Otherwise, I will see you in small claims court.

They replace my 20-year-old washer as they were no parts, whoever the dryer did not come off the old washer, so I purchased a new one which was much nicer and bigger than my old one. The only thing was the first two contractors never took care of the problem, but the third one did and I was with without a washer for four weeks.

Contacting our local rep Tamara ** was key to getting a company that could respond within a few days vs. waiting for 12 days just to have it evaluated. TMG repair tech came by, easily diagnosed the problem and ordered the part. It arrived and was installed in the same amount of time the first service provider had given me just to come out to take a look.

I had a plumbing issue and First American sent a plumber out who took care of the problem after four other plumbers couldn't. They were addressing the problem from the wrong end and did not diagnose it correctly. I told the gentleman that First American sent out that he was going to sit down, listen to everything that happened and listen to my opinion, and he did. He went right to where I thought the problem was and fixed it versus the other people going at it from a different direction, telling me I didn't know what I was doing. I was very pleased. I used to be with First American years ago in another house and I’m fairly pleased with them as well up until the very end.

Our washer was replaced with a new one because the old one could not be fixed. Happy with the new one. It took about a month to complete. We didn't feel that the contractor was the best choice to do the job. We could not reach him on a few occasions. First American was fine with their help.

Your standard service company, ADA, came twice and did not fix the problem. Their first available time to come again was 27 days. I contacted your CSR and she found Mr Appliance, who came the next day. MR Appliance was much more professional and did some did some definite things. If you are interested in a direct comparison, please let me know.

Great service and response in fixing our dryer. The repairman did a good job and we are very happy with First American and the security with the coverage that we have. They have always been very responsive to our needs.

Not only would I recommend to a friend.. I buy for all my clients. I use Nicole **. She is right on it, knowledgeable, helpful and just plain wonderful to work with! She sends my clients a special email and helps them decide which plan works best for them!

We like First American. We've had great luck with them over the years. Generally, we get good service when we call in and everybody we talk to seems to be informed, polite and kind. Also, the contractors are timely. When we started with First American, the deductible was $60 and now, it’s $80. It’s a sign of the times but we live on a fixed income so it makes a difference. Also, we just had some heater work done and we thought we were gonna have to get a new heater. It had to be brought up to code and I don’t understand why they were not gonna cover the cost of upgrading to bring it up to code. Other than these two, we've had absolutely zero bad experiences with First American.

The claims reps at First American are very responsive and always seem to try to help resolve whatever issue there is. So, I have no problem with them. Working with them is usually good as well as with the techs. They’ve come fix the issue or replace whatever needs to be replaced and they're gone. The quality of work has been excellent.

When I needed a rekey, I went online and filled out a form. I didn't like that I was required to pay my $85 deductible before I could even put the request in there and I didn't understand why it was that way. Then, I heard back from First American that they couldn't find a qualified person to do it but if I could, then I should let them know. So, I made one phone call and the guy was qualified. I sent the information by email and First American approved him. The guy came out and did the work. I paid him, sent the receipt by email and they paid his cost. It was just to rekey because I just moved and there was no urgency in that. So, I was okay with it. If it had been for something else like a water leak or something that causes damage to the house, I might not have been quite as happy .

First American's services have been 50-50. Some of their contractors are people that might be just starting a business and need to get their name recognition out and I don't have a problem with that. If they don't know what they're doing, don't tell me something and give me a little bit of runaround. I don't like that. That's what happened with the faucet and the dishwasher. It took too many times to get it taken care of. It's not convenient for the tenant. Their co-pay is a little pricey, but I've paid it.

First American wouldn't cover my washer claim. They said it was pre-existing. I had to buy a whole new washer and do it out of pocket. But I had another claim and they did pay for all that. Everything was good.

I've had someone come here to work on our garage and then a plumber and both did a decent job. But the person that they hired for the AC and the heating could have done a better job looking into what was going on. The people who lived here before us had a Nest thermostat installed and he told us a lot of times those tend to mess everything up and run the bill up. But that's pretty much the only advice that he offered us. He didn’t do anything else. I wasn't too impressed with him. But everyone else has been okay.

I have a rental property in Florida and my property manager uses First American there. When I knew they were doing good there, I went ahead and moved it over for my primary. Submitting a claim is pretty simple. I do it online and they usually have the right pull-down windows so I can usually pick what I need. Then, I get a notification of who has been assigned to it. The contractor would then contact me, although I’m usually the one contacting them to get a timeframe. I had a contractor here two weeks ago for my water heater and he was good. He has been there before and he has a good attitude. I like him.

I went through the website to request service for the refrigerator and then I got a text that my case was assigned to which contractor. They also said to let them know if the contractor didn't contact me in 24 hours. Then the next morning, I got another text that my case was reassigned to a different contractor. We’re assuming the first one wasn't available. I appreciated that that was taken care of before I had to contact anyone. Then the contractor came out and they had to order a part so there was a time in between. But it was a super-fast repair and the tech was in and out.

We bought a 40 year old home in May 2021. To date, we have requested 3 service calls. To date, exactly zero repairs have been completed through our home warranty. First American sells policies in areas where they have exactly zero contractors, then they have you pay the $100 service call, and you wait and wait, yet never get an actual contractor to come out to even look at anything.

Their service is okay but they're very selective. I had issues with the gas stove that was with the house and they wouldn't send out anybody and cover it. I ended up having to buy a brand-new gas stove right off the bat.

We've had a couple of claims and in each and every instance, the work was done very professionally. We had a claim for our air conditioner and they were very responsive. I was amazed. They replaced the air conditioning unit. We paid a little bit of the cost but they covered it all and they didn't hesitate.

We purchased the home warranty for a manufactured home that we rent out. In the past I've taken care of maintenance and repairs myself, but recent health issues have made it more difficult for me so the home warranty seemed like the best thing to do. We're so glad that we had it because the electric forced air furnace in the home stopped running during some very cold weather. We were able to get a service technician the following day and he was able to make temporary repairs to get the furnace running again. The furnace needed a replacement part that took some time to track down, but we did find one and purchased it.

I had a claim for the water heater a couple of weeks ago and they ended up replacing it. The process started immediately and getting the replacement took longer because I was trying to make sure that what they were offering was high performance but they responded in a couple of days. The only thing is they need to screen their vendors more thoroughly and they need to pay attention to the Yelp reviews. Other than that, their monthly rates are competitive and they're the best one out of all the warranties that I've had.

It's easy to submit a claim online and then a contractor comes out within 24 hours. One time when the contractor had to order a part, as soon as it got in, it took two days and they were back out to fix the issue. It's been a good experience.

They used to be ok but now they are horrible. They do not allow online feedback on claims anymore in their system (was able to do this before). We had an issue with the dishwasher and the first contractor came three times and could not fix it. They sent a second contractor who came twice and could not fix it. Every time we had to stay off work several hours. Called FAHW many times (after more than 30 min wait each time) and they said the 2nd contractor has not filed a report to move further. Called the contractor several times but could not reach (answering machine full). We've been without a dishwasher for nearly a month with no resolution in sight.

I had a garbage disposal claim and an HVAC claim. First American got them taken care of but the companies that they have come out are not great. But I like that I can make the monthly payment online using their portal.

I had coverage for 2 years and only used it once for a dryer repair. That experience wasn't too bad but I can't say how good they are with any other issue. If I purchase another home I will use their service again

Every time I file a claim with them it's denied. Our HVAC system stopped working. I needed my electrical panel and circuit breakers repaired. I put in a work order by phone and contacted their contractor. Contractor could come out for 10 days. He came out on January 17th. He took a picture of our electrical panel and left without fixing anything. The next day I called First American and they said the claim was denied. So I got three estimates from outside electrical contractors, and sent them to First American. Still no response whether they're going to repair my home's electrical panel or circuit breakers. Just awful experience.

I am the Real Estate Broker, Property Manager and home owner who called to report and request for Gas Leak behind the water heater panel. I use the same phone number ** and my email to register for multiple properties. The system could not find my own home address without me speaking directly to the customer service. I have to be on hold for a while before customer service will answer then the first assignment at GG. Construction has to be reassigned since GG is too booked up. I have to called back on Jan. 20, 2022 at approx. 10.40 a.m.after calling on Wed. Jan. 19, 2022 to report about the GG Construction Situation at night to Kelly at emergency after hours service. But no one called me up.

I recommended this company to 2 friends already because I'm happy with the service they do. They have not disappointed me. They are also such a reasonable price. I plan on keeping them as my warranty company for as long as I possibly can.

First American has been better than my last home warranty company. I can understand their people a lot better and I feel like they have been able to help me more when I want to have a claim. They're better at getting stuff done. The only complaint I have with them is that there are no contractors in my area so it takes them a while to get one out and they don't want to pay somebody extra for travel if they don't have to. I had a claim for my washing machine a couple of weeks ago and they had to search for two weeks and there was nobody here. It was kind of fruitless that they have to spend extra time searching when I could've just had my washer up and running two weeks sooner. Other than that, they have been pretty great.

I recently had a 30 year old gas furnace go out during a massive snowstorm that hit Grass Valley CA. The storm was so bad it knocked out power for 72 hours and the roads were shut down for almost a week. The governor of CA had to issue a state of emergency because of it. I am currently a active duty military member and had to go to work as safely as possible. I scheduled for a outside technician to come out as soon as possible since going without heat is a life threatening issue. The technician does his job and says, "You need to replace the whole furnace because the part needed to fix it isn't being made anymore". So I pay for them to do the work and gather all paperwork to submit my claim to First American.

I was advised when I purchased my home from the Realtor to keep First American and not to let it go. It served me well and it was a very good experience. You can either submit a claim online or you can call. I normally call because I'm not good online. My niece does it online and she doesn't have any problem. It's an old house and when things went wrong, I called First American and they came in and either took care of it or sometimes, it took a while. One time, I had a washer and a dryer that weren’t working right and they sat me through it. After you call and you complain and it doesn't work after three times, it's time to replace it but they kept wanting to fix it. You put more money into fixing than it would cost to get a new one. They ended up replacing it but it took so long.

The Technician came in, assessed what he need to do to access the oven, safely. He asked me a question about the cleaning feature, he pulled it out, assessed it, fixed it and then told me what had happened. Then gave me directions on what to do in the future.

Our refrigerator was working intermittently- the 1st service company came out and said it was the compressor and the refrigerator needed to be replaced. First American Home Warranty wanted a SECOND OPINION! They got a 2nd company to come out and said it was the electric outlet!? We hired an electrician to replace the outlet and within a week, the refrigerator went out again! This has been going on for a month! And we have lost all our food TWICE! Shop Around!!! THIS COMPANY SUCKS!!!!

First American's customer support has been great. They have good follow-up. I put in a claim online and I'm informed pretty well via text message and phone calls, and then they follow up on how it went.

We've submitted a claim to First American three times and it's been flawless. We receive the contractor's information like where are they at, who they are and their phone number. I can call and talk to them. I can review them online before they come out. The people who have come out have all been spot-on. The quality of work has been good. They're clean, courteous and on time. I would highly recommend First American.