First American Home Warranty Reviews

I filed a claim to have my convection fan repaired in my oven in May of 2023. After eight visits from two different appliance repair companies that First American sent out, my oven is still not repaired. I had a ninth visit scheduled and they were a no show. I called First American Customer Service to let them know that and they said someone was coming within the hour. Big surprise, they were still a no show. Every time I call and wait on hold for what seems like forever to speak to customer service at First American, I get the same response which is that they called the repair company and they are sending a tech.

You have an appliance stop working frig or washer, you call in a claim, it takes a week or longer for your appointed tech to look at the appliance then, then they say, "We have to get parts," takes another week or longer to come back to fix, out of an frig 2 weeks, washers 2 week, microwave was longer 2 months, in my opinion, it just takes too long to get fixed, could have just bought new and had it the same day.

Efficient and quickly done. Neatly done and cleaned up afterwards. Arrived soon after 3 hour window of appointment time. Nice that did not have to wait the full 3 hours. Worker was courteous and identified himself.

Established claim online and Within a couple days Air Boss air condition and heating company, a company we have used several times through the years, called me on the phone. We proceeded to set set up an appointment, and thank goodness they were able to come out within a week. Air conditioner has been running smoothly since.

Claim exp was made way harder that it should have been. Took excessive time to get a resolution after claim was made. No option to work with the customer on upgrading. Payout opt amount should be told upfront. Was without a fridge over a month and hot water heater 2 weeks. Had the payout been upfront I would have taken it and it would have been resolved much faster.

Struggling to get some positive response from customer care since past few days after multiple follow ups! Poorly managed on product department .. Suffering in this hot weather! Customer care has no updates. That’s very very disappointing.

This company lies of what they offer. So let me explain the real process. Out HVAC went out on 8/9/2023 made claim same day at 5pm. No one called so we contacted the company and was told next appt is 8/14/2023 between 8-2 pm. Now we have heat index 110's, county heat advisory, we have our grandchild who is one, and my husband is disabled. I called First American requesting a possible sooner appointment or another company. No, was the answer at the end. They can have someone come in 24 hours if it is an emergency and they did not consider this being an emergency.

Been paying for this insurance for more than 20 years, but now that I need my AC that they replaced 7 years ago repaired, they are refusing my claim. It has been record-breaking heat and have been without AC for more than 2 weeks. Sad how some companies treat their customers.

I appreciate you taking steps to resolve in a positive manner and keeping our customer/client relationship in good standing. I urge you to review the notes added by customers on items issue to identify early on if an item is cover under warranty or not. Vantage Garage Doors were not interested in listening to my concerns and pretty much stated that for all they were concerned they were getting paid regardless if they did any work or not. Hopefully you have other vendors as options if I ever need garage door servicing as this company is not welcomed at my home now or in the future.

We got First American Home Warranty coverage as part of our new home purchase. Within a couple of months we had a broken refrigerator and they said it is not covered as it is not fixed to the wall apparently. So we paid out of pocket. One would think this is basic stuff but it is deceiving. After that as it got warmer in May we found out that the AC unit was not turning on. We paid $80 for them to send a contractor (South Placer Heating and Air) who came and said that we needed a booster capacitor which was not covered so I had to pay $220 for that. They started the unit and left quickly since they showed up late in the evening stating they were too busy.

First American installed a higher rated pump than what failed. It caused 33% more pressure. I was advised not to start pump because of high pressure by contractor that First American used. Day 1 I asked to replace a like pump with one that failed. THEY REFUSED. I had 3 separate pool contractors view this high power pump and all 3 said it was a safety issue and it could explode or damage my pool system. FA still refused. I paid over $1,000 for comparable pump, a second cleaning although one was done just month prior (no debris found) AND THINKING I COULD HAVE DAMAGED MY CARTRIDGES, a new set.

On 06/04/2023 my AC in my home stopped working. I placed a claim with FAHW on that same day. They sent out Zips HVAC to my home to check my AC on 06/06/2023. The HVAC company said it was my Air handler that was the issue and they would inform my warranty company. I was not satisfied with that company because I didn't see him run any diagnostic test and also explained that to the warranty company. After fighting for a second opinion they then sent out Extra Care LLC on 06/16/2023 and that contractor and myself had a very heated exchange because he claimed he couldn't answer any questions I had regarding his findings. I didn't understand why not.

After several complaints they refunded my money for the fridge and not the freezer or the hundreds of dollars I lost in food.

This matter has been resolved. After 8 days with only intermittent water at home, we were able to address the issue (i.e., stop the leak and fix the pipe). First American agreed to cash-out our claim so that we could hire an independent plumber to fix the problem, which we did. In the end, First American delivered what they were contractually obligated to do. It just took a lot longer and was more difficult than we had hoped or expected.

Warranty service technician arrived on time and thoroughly checked the system. Found a clogged precipitation drain.. He cleaned the drain and rechecked the system. He then explained the cause and his solution as well as the results of the second system check to ensure there were no other problems. I would recommend the technician and American Home Warranty to anyone to reduce the cost of covered repairs to anyone.

HVAC Issue: I have been a customer of First American home warranty since 2010 and have been paying them monthly since then. I never had any major issues since then. However, for the first time, I needed their help when my HVAC broke down on 5/31 in the summer heat of Texas and I was without AC with 2 little children and my elderly mom. I created a service request, and the first contractor came out after 2 days on Friday evening and found that the evaporator had broken down I needed to work out with a supervisor on coming Monday who can explain the repair process and my out-of-pocket charges. As it was an emergency, I asked First American to change the contractor.

Excellent service from the beginning during with my call to the sales rep and up to my first claim. They cover everything and don’t scam you like the other companies do. I have peace of mind knowing First American always has me covered.

I put in a request to have my oven repaired, the first technician (Tri-Valley Repair), scheduled an appointment a week out. Exactly at the appointment time, he called and said his truck broke down. He set another appointment further out and by then I got COVID. I called well in advance that morning to inform and request a return call, I called several times and texted to avoid him wasting time to get here. I was so upset because I was so very ill and calling this guy to get a new appointment was just hard. He never returned my calls and texts. I wanted to set up an appointment because his appointments are booked so far out.

This warranty has been in effect for less than 30 days; therefore, 180 days is a better baseline to have completed a survey. I had only a cursory reading of the policy and the understanding of the contents. I do not believe that I received notifications of creating an account for whatever reason. I believe that my premiums are part of my mortgage payment.

I was have issues with my home warranty company and had to cancel it. First American was great. They helped me get a new home warranty very fast and when I needed a repair they got back to me right away and fixed my issue. Great company.

The technician that service my washing machine was very professional and knew right away what was wrong with the washing machine. The technician called the next day and fixed the problem. 5 stars would recommend. I have had First American Warranty for years, I only had one issue, which was correct immediately. I haven't had any other negative issues only positive ones.

My service request #**. Despite the significant amount of time that has passed, approximately two months, I have yet to receive a satisfactory resolution to my claim. On numerous occasions, I have contacted your customer service department to inquire about the status of my claim and seek assistance in resolving the matter. However, I have been met with frustration and disappointment. The representatives I spoke with provided misleading information regarding the claim, and during my last call, I experienced the unfortunate incident of being abruptly hung up on.

I had used First American for 8 years so that when my HVAC unit finally died they would replace it. Well, 8 years after I bought my house the HVAC finally died. Because the part the contractor needed to fix the unit was no longer manufactured modifications had to be made. First American refused to cover the cost of modifications which totaled $2365.00. When I told them that if the 15-year-old unit needs to be modified in order to be fixed, then the unit itself must be replaced they refused. Instead, they offered me a "cash out" option for the replacement cost of the evaporator coil (totaling around $200-$300). Needless to say, they have been a pain to work with, and after a week of getting nowhere, I'm deciding to get lawyers involved.

I would recommend First American. They seemed like a high quality, well-organized, streamlined company for home coverage. It was simple to get an appointment online. They follow up and it's very streamlined and easy. The rep gave me the name and phone number of the contractor, and confirmed the time of who was coming out and when. The first contractor came out to look at my washer and they were excellent.

I was discombobulated of First American's customer support. If you go on the site, it was tough to get ahold of somebody. Then when I finally did get ahold of somebody, it was redirecting and giving the wrong information. So, I was looking for more customer service. When I got ahold of the person finally, after waiting and trying to get ahold of a different couple connections, I felt like it wasn't as efficient as it was years ago. This time around, it seemed like it was difficult. One of the last questions I had asked them, because it was an air conditioning unit that was being maintenanced, was, “Am I gonna be notified in a year? Because it was an annual thing, am I gonna be notified that it's upcoming and we're gonna have to need it again?” They said, “No. You have to do it all.”

I was with another big company and I switched over to First American a year ago because they did a better job and offered a little more. I'm 88 years old so I just call the number to submit a claim. Usually, I call the wrong number and then, they refer me over to service department, and they take care of me. The last time, the repair people came out and pumped my septic tank. So, we had to wait on that a little bit because of all the rain and snow. It took them about a week to get out but they did a beautiful job when they could finally get through. I'm the only one to use First American in my neighborhood and I've been very happy with them. The experience has been great and I gave a couple of my neighbors the phone number to call. I like that I don't have to do the work by working with First American. I'm on an acre of land out here and we've been here for a long time and at my age, I can't do any work, which is why I have insurance.

Submitting a claim to First American is okay, but it's not very expedient. They'll get around to it when they can. If you have a plumbing problem, it's usually at least three days before they can send anybody out for anything. It didn't used to be so bad, but it is now. They're supposed to be giving me a new dishwasher because they were out here four weeks ago and I still haven't gotten it. It is on backorder I was told, but they don't call me to tell me. I have to call them to find out the status. So, I'm not really happy with them right now. I probably won't keep them much longer. When they did call me from Lowe's two weeks ago, they said they were gonna come out and install my dishwasher. I finally called yesterday to see what the status was. It's hard enough to get to talk to them. They don't answer the phone.

We used First American's service in the past. We had a recent claim for my plug. I needed a new plug for 220, but it's not worth the cost. I’d hire an electrician, but to do that, it will cost a couple of thousands. First American is not covering it. Other than that, doing claims is easy. That's what I like. They are always responsive. Sometimes, it took a little bit of time. Also, it's a little bit high just to put a claim. You have to pay $85, and it should be less. Then it's not refundable. After the technician comes, whether they fix it or not, you still pay 85.

I used the warranty for the ice maker in my refrigerator. The techs got out within a couple of days. They had to order a whole new ice maker. They replaced the old one and everything was fine. When you're buying a house you don't know all of the different things that could go wrong with it and they could get costly versus just paying the one-time amount. I'm not sure how much the ice maker costs but it was probably worth having the warranty.

I'm very pleased with First American Home Warranty's service. I had a refrigerator repair, a hot water tank replacement and a spring tune up on my air conditioning done thru them. I would highly recommend them. As a homeowner, I'm confident that my appliances and home will be covered.

First American Home Warranty is quick. They give you the name of the person who's coming out and the phone number where you can contact them directly, which I appreciate. I did a claim for the refrigerator that keeps freezing up. The repairman's been out here a couple of times for that. He even moved the fan so that it's closer to the area where it's freezing up. He didn't have to do that. It helped for quite a while. But it wants to freeze up and we're baffled. We put a little fan inside of it which helped. It's still cooling and has to freeze up hard in the back before it stops working properly. If it continues to do that, they're probably gonna replace it.

Submitting a claim to First American has gone well. I usually go online and put in a request. It’ll have a dropdown and then, First American will assign it to someone that's contracting with them in this area and that company will call and set up an appointment. The contractors have been good except for one company which came for an electrical problem. I'm not happy with them and I will probably file a complaint in the future. One of my most recent claims was for my refrigerator. It quit working and the condenser needed to be replaced. It was approved by First American and then, the contractor came out and replaced it. Everything they've done has been great.

The company call center is worthless and I’m sure out of country.. They never got me my services done. Never helped when no one showed up.. Paid for warranty service. Never got any service… All around awful company…

I am thankful to my regional representative, Alice **, who intervened when the call center was not helpful in finding a solution to my broken oven. They were not pleased with the original contractor's findings. Having a caring representative made all the difference in the world. Thankful to have a new working oven.

My experience has been good. The contractor has some problem with what they're working on with the well and they got that straightened out yesterday 7:00 last night. But they had been working on it all day Monday as well as yesterday. And I've got excellent service. That's why I belong to First American Home Warranty for so long. They're on time and they've been very kind people. They treat me like how I'm supposed to be treated.

The claims process has been really easy from booking to all of it. It's easy to have a central place to go instead of trying to look for an individual contractor. When we had a small leak in our kitchen sink, it was fixed. Our most recent was a plumbing issue and it was also remedied. We've been pleased with the service.

Handles my plumbing jobs with urgency and completed job satisfactorily. Replaced my dasher without request, just diagnosed it as condemnable. Also worked on cooking range. Completed work on my Heating Unit. It was replaced. Also worked on my dishwasher and refrigerator.

I submitted a claim online with First American. Their site was easily laid out and easy to navigate. I received a couple of emails. One, letting me know the claim was received, and another one letting me know the company that was going to handle the issue. The contractor we dealt with was knowledgeable and helpful in getting the situation resolved to the best of his ability. However, only a very minuscule amount was covered by the warranty. So while it was helpful, it didn't fully cover what we needed.

First American was a gift from one of the Realtors when we purchased the house, and it's excellent. I've kept it for 17 years. It's so much easier to submit claims online, and I usually hear back in 24 hours or three days, at the most.

I like the yearly price with First American. It's a good deal for everything that they cover. Also, filing a claim is very easy. I would normally call in and before I talk to a person, I'm pretty much talking to the robot. After that's done, it puts me through to a representative and they would finish it out. Then, the tech would come right out and fix the issue.

There was a stoppage on the kitchen sink and the plumber came out and got the problem solved. Previously, I had an issue with the dishwasher and the technician had to come back because the first thing that he did seemed like it was working, but the machine stopped again. He came back the next day and then, I had to wait a couple of days until they got the part. But the response was fairly quick for the follow-up.

I like the price of First American. Their coverage was also a little bit more robust in terms of what they were covered, the dollar amounts, in comparison to others, as well as the systems and the appliances that they covered. I've had one claim with First American and it was with my refrigerator. The refrigerator that I have is one of those brand-named refrigerators that is known to have some issues with it. The icemaker portion of my refrigerator is located in the refrigerator and not in the freezer. It wasn't making ice. The back of my refrigerator was starting to freeze up. Everything in my refrigerator was starting to get really cold. I called First American and I explained to them the problem. They said I should be hearing from the contractor they assigned. From there, I got an email confirmation.

I originally only had a problem with my refrigerator not getting cold, in which everything else worked fine. After multiple companies in the First American network, technicians and attempts to fix the this issue, in the end my ice maker no longer works. I then had to call First American Home Warranty to send a technician back out in order to fix this issue, who again, couldn’t figure out how to fix that problem in which they actually caused.

When I had a claim, I went online and filled out the information, and the process didn't take too long. It was within a few hours to get somebody assigned to come on out. It was pretty easy and painless to get a claim put in with them. I’ve done two claims through them. I had good quality work in both of them. One claim was for an air conditioning unit, and the contractor came out and diagnosed the issue. Then they had to go back to First American Home to make sure they pay for it. They came back the next day and replaced the part. It was pretty seamless to me. I liked the contractor so much. I have them on an annual maintenance plan now.

First American Home Warranty is working well. I've had claims for the washing machine, the dishwasher, the disposal, and the heater. They're offering a good service.

The tech was cordial. He told me what was going on and what he needed to do. He showed me that what he did worked. First American is worth the money. If something like your washing machine goes down and you don't have that $1,000, you don't have to come out of your pocket at that point in time. The techs have excellent workmanship.

Opened a ticket for my washer on 2/15. It is 3/30/2023 and still not fixed. Very poor service levels and subpar contractors. I have been on the "waiting on parts" list for weeks. The company is not bothered. They really just don't care. Sad that ConsumerAffairs has them as an authorized partner.

First American's website seemed pretty easy to navigate. I usually set up my claims via the website. Within a couple of days, they'll set me up with a vendor and they'll call and make an appointment. Usually, the vendor calls me. I've had good interactions with the vendors except for one. I first made the claim in July, and it took them until October to get the part that I needed. They're local. When they finally got the part, they asked me for $1,200 upfront to install it. They went into my garage and made a whole bunch of noise. It sounded like they were just slamming the thing around.

Our Carbon Monoxide detector went off. We contacted the Fire Department and the gas company. They indicated that our stove oven needed the pilot light checked out. We called First American Warranty and they connected us with a contractor. The contractor phoned us the next day and sent someone to check out our stove. Very pleased with the service at the First American and with Sears.

I mistakenly went with First American Home Warranty when I bought the house. I regretted the decision immediately. Most service requests take months to resolve. They have absolutely have no control over their vendors. Even the current service request (straightforward plumbing job) is open for the last 2 months citing the vendor is still looking for parts. So when I asked how long I should wait for the same, there was no response. No SLA or no resolution on how to solve customer issues. Please stay away.

Our basement flooded because of a failed sump pump. The damage and repair cost was around $18,000. I reached out to First American Home Warranty (which we have and was paid monthly for) and they denied repair due to a condensation line draining into the well where the sump pump was. It took them three weeks to let me know they cannot fix it because it's not ground water only. Apparently, the 8oz of water that condenses every year into the sump pump well is enough to void the warranty.

We had a claim when the washing machine went out. It all went well and everything was paid for after our deductible. Overall, First American has been good. We decided to renew it.

I really hate giving them a single star. A brief history... Our realtor recommended them when we purchased our townhouse. Our first claim was for an air conditioning unit. We live in Atlanta and it was in July heat. They gave us a company that was over 40 miles away. Long story short, the company had to come out twice and it was six weeks, mid-August before we had our AC back.

My AC was leaking water so I called my home warranty company, they send me AAA All Brand Appliances. The first thing that they did is telling me that my Coil is needs to be cleaned. I told Bill, "You didn't even look at my AC." He said that's the problem & left. I called my company but they told me I have to use this company, so called them & they keep telling me that's my COIL. I told them that I cleaned my COIL a year ago & I don't think that is the problem. They would not come to my house to look for a problem till I told them, "OK, come & clean my COIL."

We've had first American on several homes now. It was recommended to me by the Realtor at the time for the first house, and I had a positive experience and we just chose them ever since. Submitting a claim is very user-friendly. The online system is great. I've only had a few claims but every time I've done it, it's worked exactly the way it's designed. People call when they're supposed to call. The vendors have all been top-notch, very professional, and good at what they did. So, it's been a very positive and user-friendly experience.

My garage door's spring had broken. First American called their contractor and they fixed it quickly. They even told me to give them a call back if I had any problems. Working with the techs went really smoothly.

When something breaks, I can get it fixed. I pay First American Home Warranty 500 bucks a year. I get it back in service one way or the other. It's a big house. I got two air conditioning units, and a washer and dryer. I've had them come out and work on my washer before, and that went well and smooth. And it's peace of mind. I had an electrical outlet that went bad. The contractor scheduled everything to my convenience because I'm not here a lot. The electrician was prompt, courteous, very helpful, and went over everything and replaced the GFI.

I have a home warranty policy for each one of my three properties and I rarely turn in any kind of claims. I turned in a claim because the heater wasn't working in one of my rentals. The third property that I bought is a nice house and it was a very good deal. I couldn't pass it up and it's worth quite a bit now. But it’s out in the nowhere land. I can file a claim very easily. I can do it online or I can call First American. But for that property, it's difficult to get somebody out there so, it's a pain in the neck.

We had issues with plumbing backing up into the house and not going down. Submitted a claim last week and marked it as an emergency as the house was inhabitable. Submitted late March 1st and hadn't heard from a contractor for almost 48 hours after when I was the one who ended up calling the contractor and ends up they don't have any emergency appointments available. While I understand how busy they are, it would be nice to have someone contact us to let us know that they are not going to be coming. I contacted the warranty company and they assigned us to someone else; they cancelled due to being out of range from us. Status of the claim sat the same for a while longer before I called and was able to get warranty to agree to have us reach out to a contractor of our choice and they would reimburse $125 of the diagnostic fee and possibly cover the repair after sending in necessary documents.

I had an AC that broke and First American was very deceiving. They would fix the AC but I needed the platform fixed because they wouldn’t pay for that. There are certain things that if they don’t fix that, they can’t fix the whole unit. Otherwise, everything's been good and it's quick. I go online, put in the thing and they send me an email with the company's name. Usually, the company will contact you or you can call the company that they want you to set up with and you set an appointment. But when I called First American about plumbing, I didn't understand. The plumbing was covered but the faucet wasn't, and the plumber wasn't very clear on why. He was having a hard time explaining to me, which is why I try not to call, I just do the claim online.

First American Home Warranty is the #1 recommended home warranty in Northern Colorado. I personally have a warranty with FAHW, and it has been a wonderful experience, no issues whatsoever. The registration process was extremely simple, filing my first claim was smooth and easy. I highly recommend FAHW!

The claims process was good and easy. I like the quickness of a contractor being available. I don't have to go looking for them. All of the contractors have been good, except for the one with the pool. The contractor was not in my area, and he took forever. Then the second time, he turned the job down and we were allowed to get our own contractor.

We signed up for First American home warranty for 2022-2023 and have had NOTHING but issues every-single-time we need help from them. My top issues are 1. Getting quality workers to fix the issue. 90% of the people or companies they send have 1-star reviews online and it shows! They either don't show up, don't bring necessary parts, or order the wrong parts for the job multiple times.

I set up claims online and it's pretty easy. I'm given the contractor's contact information and then the contractor follows up to confirm the appointment. I had a claim for the dishwasher and the tech who came out was polite, well-informed, clean, and precise and he seemed very competent. He didn't find a problem, but he made recommendations as to how the unit had been installed by Home Depot that we're following up on.

We've had First American for nine years now and my experience up until my last repair has been fabulous. I have recommended them to friends of mine. We bought a home and we were given a warranty with another company and we dropped that and switched back to First American. I have never been able to find their online site very easy to submit a claim through that process, so I call in. Their reps have always been very courteous. It always takes a little bit longer than I wish. But they've been responsive to my calls.

The process with First American Home Warranty is easy. Their contractors are good. Recently, they came in to put in a stove. It was done within minutes. Having First American Home Warranty is very convenient. They took care of my stuff right away.

I've used First American in the past three times and I've been familiar with their service process. It seemed to be just as good as whatever else was available. The techs have been very nice and dealing with them has been positive. Having this coverage with First American gives me less worry about having to find somewhere somehow to fix something. They know who the vendors are and know who to send.

The connection of the garage door with the hook was cracking - the joint between the two objects was falling apart. I created a request for that and it was pretty easy on the website. The response from First American was quick but the scheduling was a pain. The contractor was hard to get in touch with. He committed a couple of times that he will give me back a call to schedule the appointment, but he never did until four weeks later. Then, once the tech came, he said that the work that was needed to be done was in the garage door and the door is not under warranty. The claim was declined but the reason was genuine.

Most every appliance has been repaired or replaced with equal value. Always professional and courteous service. Only 1 repairman has been a joke on my refrigerator in the garage I unplugged it because it went out. The service man came and plugged it back in and he said it was fixed. Needless to say, it wasn't fixed.

Because of lack of heat our condo is uninhabitable. 55 degrees. Damages are mounting. I am going to list the companies and technicians that have come out so far for our HVAC. Paid $85 for initial then 3 technicians from STRIX. STRIX got $499 for maintenance work they said was necessary. Then 2 technicians from LA Standard. Then 1 tech from Platinum. Total of 6 techs. It worked for 4 months. Not working again. Currently paid another $85. Waiting to hear from our 7th tech and third co. I am waiting to hear from a (Yelp- 2 star) Comfort Temp Control. (Key word temp). Laura ** from CEO office has been aware of this entire debacle.

They've been very good and helpful. They get somebody lined up right away and it's always gone well. My most recent claim with them was for my disposal. I thought I had a plumbing leak. But when the tech looked at it, it turned out it was the disposal was cracked. He replaced that. Then I had another claim for the ice maker on my refrigerator. The water was going everywhere. It turned out that there was a broken piece on the filter that filters the water. The tech replaced that too.

First American's website is pretty intuitive and quick to use. It's also really easy to file a claim and follow up on it. We don't have to talk to anybody, which is nice, and we're also notified every step of the way of what's going on with our claim. The last time that we filed a claim, we had to get a new washing machine and the delivery portion was done by a different entity than the original contractor that had come out to check on the problem with the washing machine. I'm not sure how that worked, but the delivery portion wasn't as pleasant as the rest of the experience.

I prepaid for a service call a month ago and after a contractor came out to take everything apart and disconnect my water line he has not returned a single call and First American is no help. I called 3 times for help. Each time talking to someone reading from a script. I aced the process to file a complaint with first American for dispute resolution and was told there is none. Was told there is no escalation process. Can’t get a call back. They also promise to prescreen their contractors which they do not. This man came out and screamed at me for not letting him know there was a gate code.

I like that if something goes wrong, I have a deductible instead of paying the whole fee. Submitting a claim is pretty easy. It's internet-based and they get back to you within a day or two. Out of the warranties I've seen, I recommend First American if it's something that meets your needs.

I have had great success with First American Home Warranty. Everything's been really easy because I've had three claims since I've moved into my house. Some of it is hard because you have to wait a little bit because it's hard to find contractors or people to do repairs, but it's not their fault. They've been really easy to work with, and I've been really pleased. I had to have a new hot water heater. Then, I had an air conditioner repair. It quit working and they were able to fix it that day. So, that was awesome because it was like 90 degrees outside.

First American Home Warranty was attentive to our needs. They kept us in the loop when things would be delivered and who would be out there to work on stuff. I would recommend the services to a friend.

My experience has been excellent. However, one vendor for one of my units never sent me any of the paperwork and that pissed me off royally. I called the coordinator in Arizona and I never got a dime worth of paperwork. That is very annoying. I'm thinking about going to someone else. The contractors have been great but the follow-up sucks and I'm not happy with that.

They are Scamming us to get money but not provide service. Amazing sales guys but will not cover your claim. I paid for 6 years and after a year when I finally had a claim they made up things to not approve my claim and Todd ** - Operations Manager was extremely rude and accusatory although I provided all the supporting documentation. You will do more work with 0 outcome. They just want your money.

Submitting a claim with First American was very simple. I've had a couple of instances where we had to call, only because the vendor wasn't clear and they were very helpful. They resolved all my claims. They're a good company and we've used them for many years.

I had a claim for two different bathrooms. The shower was leaking. I also had a claim when my dishwasher was leaking. The most recent claim I had was for my wine cooler. They were trying to replace a part, but they were not able to get it, so they just replaced it. Overall, the warranty is easy to use, and the claims process is okay. It could be better, but some of it is on the subcontractor. There's not a lot of follow-up, especially on the replacement part. Once they got back to them, it was quick to replace it. The only reason I found out that it was gonna take 10 weeks is because I called the person who came.

I've had a great experience with First American in the past, but right now, they're replacing my microwave. It's on backorder at Lowe's, and it won't be here until April. I put the service request in last August, so it will be a lot of months before everything is settled. I researched and found the oven at Home Depot, told them to go to the website and order it. But they said they already put the order in. So I don't like the length of time that I have to wait. But they decided to pay and other than the delay, the experience has been pretty good. I also like them better than the other companies I had but we’ll see how this microwave claim turns out.

Do NOT get your home warranty through this company. They will fabricate information on their own to deny claims and then when they send a second contractor to get a second opinion, they will still use the same false information to deny the claim. Had them for 3 months and my toilet tank broke. They added false information that the contractor never said into the claim to deny it. The second contractor that came over told me they deny everything and advised me to switch to Liberty. I immediately called to cancel my service and am now with Liberty. Nobody that I called was helpful at First American and all they said is “there is nothing I can do. Is there anything else I can help you with?” Extremely extremely frustrating company. I repeat.. DO NOT USE THIS COMPANY!!

On December 4, 2022 we reported that our washing machine was not spinning or draining. It took two week for someone to come out to look at it. We were then told they had to order a part and were given a date for it to be fixed. We kept calling inquiring about when it would be fixed. We kept being told that the part was on backorder. Finally we found that UPS had delivered the part which they kept saying that it hadn’t come in. We even gave them the name of the person who signed for it. Two week later after continued calls. We were told they would install two weeks later. We have a new born in our home and rely on being about to wash the babies laundry.

Hi everybody, please don’t trust this company. This almost fake company stole two parts from my yeah after yeah come on my refrigerator and doesn’t show up too. Months later, I called company. Told me this part not under cover after the technician, he take the original parts and turn it back. I live in Florida and please please don’t do any contract with this company.

Submitting a claim with First American is pretty easy. I usually call them and every time I do, it it's like a holiday or after hours. So I just go online. Their reps have been good and both times I've used the warranty, they've sent out the same guy. I like that if something that's covered breaks, they pay for it. It's a whole lot cheaper than you having to pay for it.

The first experience was great. The last claim was terrible. Sometimes it takes three or four or five calls to try to get First American Home Warranty to understand the situation. That was when I wanted to get the garage door fixed. That took long to ask them to talk to a supervisor, then the supervisor's supervisor. It's frustrating sometimes. They need to train their people on how to solve the problem that they're calling about. They were at the point they did not have a contract with anybody in the area to do the garage door. So, I had to find somebody who would be willing to do the job that they approved of. This was after three to four calls before I got that information out of them. But they finally approved it and they reimbursed me for getting it done.

I've had really bad and really good experiences with First American. It depends on who comes out. The local rep is knowledgeable and very helpful. I have her name and her card number. She says if there's ever any problems to give her a call and when we do, she makes it work out. But they charged me 20 more dollars a month and when I inquired about it, they asked if I have two pools. I told them that I have the pool and I have an above ground portable spa. They said they didn't cover portable spas anymore. So they have to adjust the billing and I don't know if they've done that or not.

I've had a few claims with First American. My recent claim was for a washer that was leaking and they did well. The only thing was they took forever for parts to come in. So we were out of a washer for almost a month. But the guy that came out and did the service was excellent.

First American assigned All Points Plumbing LLC. as the vendor to diagnose our water heater complaint. the water heater took an abnormal amount of time to deliver hot water. The Tech came out and diagnosed the fact that it was an old water heater but actually delivered hot water and timed the amount of water that came out. He said that although it was a very old water heater and there was nothing he could do about it. He obviously did not remove the inspection/shield that covers the Lighter/burner assembly. If HE HAD HE WOULD HAVE REALIZED THAT THIS WATER HEATER WAS A FIRE HAZARD.

First American was very responsive when I filed a claim. In less than 24 hours, I got a response. But it has not been a good experience with the one technician that came out. My dishwasher’s not cleaning my dishes, but he couldn't make a diagnosis. He said he'd have a second person come out and get a second opinion. But I haven't heard from the company or First American. I need to contact First American regarding having another technician come out.

I had First American a couple of years back. I switched off because I was having problems getting a repair done. I got them again and told the person who re-signed me and he told me about the policy that I was getting. I could put that claim back in because it was never resolved.

I have had FAHW for over 6 years without a hitch until my past three claims. One was HVAC the other two are plumbing related. The plumber continues to reschedule for over 2 months and has now ghosted me, will not return calls/texts. I used to be able to talk with a representative albeit after being on hold for hours. Now it is just a generic voicemail and nobody returns my calls. Something has changed in this company. When I started out with FAHW I could live chat with a representative or leave a callback number and they call me. Then it changed a couple of years ago to no live chat and you must call to talk about a service call issue. Starting just last week, you cannot get ahold of anyone and you cannot even wait on hold for a representative. It goes directly to a generic voicemailbox and they don't call back. Needless to say I am seeking out a new home warranty company who actually cares about their customers.

I went online to file a claim for a faulty faucet. But they don't cover faucets. I didn't know that. So I did the claim online and then the guys came out. They bought a faucet and put it in. After they left, I got an email from First American saying that they don't cover faucets. But the guys had already done it. A little time went by and I called the guys, and they said they never got paid. I thought First American would have paid them. They said they were out. So that was kind of goofy.

I had 2 appliances that were leaking, my washer and my garbage disposal. First, they made me pay 2 separate service fees when they were both having the same problem...leaking. They said one was plumbing and the other was appliance. Sneaky. Now, 5 weeks after the washer repair, it's doing the same thing again! They say I have to pay another service fee because it's over 30 days. But it's the same problem!!! It's only been 40 days, 10 days over their "limit"! Shouldn't companies stand behind their work better than that? It's not like I'm trying to rip anyone off, my washer is leaking again! Why should I have to pay for the same issue twice?? C'mon people, be fair! Will probably go with a different company next year....

Submitting a claim to First American is easy. What can be challenging is the length of time to get a service person out. If it's a plumbing issue, waiting a week isn't acceptable, and that does happen. If it's an issue that is not urgent, it works great. If it's an urgent issue, it's definitely more challenging. As far as the process, I get the name of the company that is coming out and their phone number. Overall, I like that First American covers the major appliances and plumbing systems. They've been great about replacing and repairing the large appliances. It's a great program as long as it's not a really urgent issue.

The tech came out to do my dishwasher and he did a good job. When I tried to turn it on, I couldn't get it to come on. But I was not paying another $85 to get them to come out. I remembered that the tech told me to hold the start down for a couple of seconds, and the numbers would come up. I did that and it's working now.

The ice maker in my refrigerator has not worked for months. They finally got the part but claim they don't cover beverage dispensers. I don't have a beverage dispenser but someone entered this term in their computer. Can't get someone-bounced around multiple times to resolve. Now they tell me ice makers are not covered. Are you kidding? Nothing in my contract says that.

I bought the coverage for one of my clients. I looked at a couple of home warranty providers and chose First American based on the reviews I found online and what they covered. It covers the big ticket items such as your HVAC system and water heater.

I set up my account with First American and everything was fine. They were very professional and didn't harass me with calls. I haven't had to use the warranty for anything, but the biggest benefit of having it is the out-of-pocket. I had three pipes break all at once last year, and I had to pay for it because I didn't have the warranty. That was costly.

I've been with First American for a couple of months, and the service I've gotten, so far, has been excellent. They came out to fix a dryer, and it was fast and efficient. The people were friendly too. I put the request in, and the contractor came out that next day. It was easy, and the contractor was top-notch. He told me the issue, fixed it right away, and didn't give me any problems for the warranty. All in all, everything I read about First American has been true to form so far, like quality of service. It's a great way to protect your house, for stuff that you would use on a daily basis. It's gonna break down eventually. It's just a matter of time, and it's a good feeling to know that I got this warranty. If something breaks, they'll come right out and fix it.

I had a claim and it went well. It was easy to submit too. At first it was automated, then First American sent me to the claims department. The tech they sent was wonderful, and he fixed the problem. People need to get a home warranty policy.

The reps were fine when I signed up. I would like a printout sheet of the policy though.

They cover the ice maker which American Home Shield does not. They also cover up to four refrigerators in my house. They're supposed to fix my refrigerator and they sent some company. The tech said they didn't work on that refrigerator and they could not help me. But the contractor sent me a text and said that the ticket has been closed. I called them up and I asked, "What do you mean by closed?".

First American Home Warranty has been very good. I just call the number to call. They call and someone picks up and I say, "Can you give me the claims department?" And I take it to the claim department and tell them, "This thing is broken and I would like for you to send a handy person or a technician to come and fix it." They get my information, I pay the co-pay, and they will send me a text message or email to confirm and give me the name of the technician that they have been in touch, and tell me that the technician will be in touch within the next 24 hours or so.

It's been a very pleasant experience with First American. They always come and fix what they need to fix, and with no issues. Their techs were really good. They fixed my washer, my dryer and my refrigerator.

Having First American, I definitely don't feel stressed out when things will potentially stop working. We had the seasonal checkup on our furnace done and it was quick and easy. The contractor was very kind and knowledgeable as well. He said our unit was just dirty, so it looked older than it was.

First American is always on top of everything and they're always great at communication. I also have no issues with the monthly fee that I have to pay since it comes right out of my account. But the company that was chosen for my last claim, Eagle Eye, was terrible. They sent a serviceman out who was in and out in less than three minutes. He took a couple of photos, and said that they had to order the part to my washing machine and would get back to me. So weeks went by, then all of a sudden I got another phone call from them saying they were ready to schedule to come out and service my washer. So I thought that they had received the part and was coming to fix my washing machine.

The absolute worst Home Warranty you can purchase. Contractors they use are THE lowest quality around. Have a request for a furnace replacement, have waited nearly THREE months, still no resolution. Contractor they sent ordered the wrong unit, still waiting now for replacement - over 6 weeks. Calls to First American go unanswered, escalations to "supervisors" either get disconnected or put into a mailbox with no return call. DO NOT PURCHASE THIS WARRANTY!!

They do not honor the claims submitted. Terrible customer service. I had this company for 2 years. My 1st claim was regarding my Air Conditioner inside. The compressor was leaking thru the vent inside and getting my hallway wet. It was covered. I had purchased the higher premium called: "Premier Plan". I paid my $85 deductible. They came to fix it. Then a month and a half later, same problem occurred and they told me I had to pay another $85 deductible because it happened after 30 days even though it was an existing issue that was not fixed correctly. They said they only honor same problems within 30 days!!! I asked to speak w supervisor but didn't help. That is a total rip off! I was forced to pay another $85 to have another technician come back and fix/correct the same issue.

First American has generally been good in responding to repairs. However, recent submission of request to fix leaking shower faucet was disappointing. In late Dec 2022, called to submit repair claim. Plumbers came out 7 days later, took a few photographs of the faucet and said First American would have to approve. Plumbers reported leak behind wall and in evaluation stated work required major modification to repair leak behind wall and install new faucet. I later learned plumbing company had one and two star ratings with many negative comments. I contacted First American and they wanted to increase my cost to close to $400 because of the evaluation report. I had back of wall removed to show there were no leaks behind wall and only required replacing the faucet, proving plumbing company submitted fraudulent evaluation report. I sent photos to 1st American as proof and have not heard back from them.

I have submitted 4 tickets for likely 6 issues so far, and the only work done properly is the re-key, which is basically more expensive to use the warranty than just calling a professional for the same task. I'm a new homeowner and the seller awarded us a year of coverage from this company and I am going to do all my effort from now on to broadcast how scam this company is and help others run away from this company so we can have better world by not making this company out of business. Every service/business the warranty company hires has the worst review in Google/Yelp and I actually have the worst experience from those companies.

I wouldn't recommend this company. Each service call is $85. When my garbage disposal stopped working and I had to pay the service call. It would have been the same, if not less, to hire someone to fix it. On a separate occasion, my dishwasher was really old and stopped working. They replaced it, but with one of equal value. Since mine was really old we got a really cheap dishwasher. It only covers very specific things. For example my HVAC stopped cooling and a technician determined it was the compressor. Turns out I had to pay $975 because certain things were not covered. Also, my automatic garage door stopped working. We suspected it was the springs. When I called to create a service order, they gave me a list of things that were not covered (springs was one of them) and told me I would still have to pay $85 for someone to come out and see if it was something they cover. To me it is just not worth it.

Do NOT waste your time or money on this scam of a warranty company!! Especially if you live in the Bay Area / Peninsula area!! I have now tried using them twice:

Dear Sir, I raised a claim that my plumbing is not working on Dec 1st week and they assigned Presidential Drain Cleaning and they came and said they will change my garbage disposal on Dec 22nd, then I called on Dec 22nd stating that the technician did not ring the bell or inform us when he came here, so First American said the contractor will come today 1/3/23 and they are trying to find someone who can service soon. Today when I called first american they are saying that they sent a note for confirmation with the company. The service is not good and I need to be with broken kitchen facility for a month. I need the issue to be replaced ASAP. I would give a rating of zero.

The people in the customer service very knowledgeable, friendly and ensure my issue was resolved. The schedule for the service is very quick and they completed within reasonable time frame because we have to wait for the part. Overall, I'm happy with the service.

Home warranty installed a water heater 1.5 years ago. The water heater's wiring caught fire as of 3 weeks ago, and could have easily burned my house down. First American sent 4 different people over the 3 weeks. Two of technicians noted the unit was installed incorrectly by the original home warranty contractor. Instead of replacing the unit correctly, like they could have the first time, they noted the Manufacturer warranty must cover it instead, and that I need manage that directly. First American has been slow to respond over the whole process, and continues to be disappointing. I am currently in a 40 minute hold with the manufacturer warranty as I write this. Though we have had some repairs go smoothly, this has been enough to offset all the good experiences. I look forward to switching to a different home warranty company before my renewal.

I had AHW about 10 months and my heat pump went out and because it was 15 years old they not only replaced my heat pump but replaced the heat exchange unit also. I only had to pay around $380 and that was because I had the installer do a upgrade. They took care of everything in a timely manner. I will always use them for my home appliances.

My husband and I decided to go with First American Home Warranty for home insurance for our first house as my husband is in active military and they had competitive rates. Unfortunately, the first week we moved into our house the fridge broke. Luckily, our insurance covered fixes and/or replacement! First American quickly sent technicians out to take a look at the fridge within 48 hours of us reporting the issue. It has now been over a month and a half, with 3 technician visits scheduled with multiple parts 'ordered', countless hours spent speaking with First American, and we STILL do not have a working fridge.

First American Home Warranty customer service personnel handles call in courteous way. They help customers find their policy-covered and non-covered items. Provide excellent response with having local companies to arrange service call to come to home and fix items covered under warranty.

I felt good about the service of First American. They were good. I had a hot water tank replacement. There was a little bit out of pocket for some of the extra parts. But they were easy to deal with and they resolved the claim right away.

To date, I am pleased with the company, have not had any claims made yet but have heard they are good. I expect to have great service from them based on how they have treated my friend's home and claims.

HORRIBLE. Paid for 2 svc requests (toilet and dryer) around the same time. Radio silence for DAYS. I reach out to FAHW only to find the plumber NEVER bothered scheduling me and they DON'T even have a contractor to look at my dryer. WHEN WERE THEY GOING TO TELL ME???! Finally sent a plumber out and it was FROM THE SAME COMPANY that I already complained to them about bc they ghosted me following a different service request a few months prior. The plumber (who admitted he wasn't familiar with my unit) was there just long enough to flush the toilet multiple times and decide I need a whole new pump which could be about $900 (their last guy said $1200) and that it likely wouldn't be covered (well he was at least right about that). By the time he left it wouldn't even flush anymore (which it would do before he walked in).

Whenever we make a claim, they take care of it. We had a hot water heater that started leaking. They sent somebody who fixed it. But with the first claim we had with them, we paid the plumber that came out. Then there was a problem with communications because we paid him and then they billed us. They didn't get the message that we paid him. They have cleared that problem up and now there's no question whether we paid or not as First American requires payment online with a credit card.

I've used them twice and they've been pretty good. One claim was for a dishwasher repair and the other was for the air conditioner. The air conditioner process was normal but for the dishwasher, the people I dealt with were really flexible with their service technician coming out. I do chemotherapy for cancer and I'm busy three days a week so we tried to schedule them on my off days when I'm not doing chemotherapy. They accommodated me really well with that. Both problems have been resolved. With the dishwasher, they had to order a part and work with me again to see when they could install it.

Anytime you use the warranty, you go through hell and it's not a fun experience. They make you jump through hoops and take hours on the phone. They say they're going to do something they don't do and you have to follow up on it. Sometimes it takes months, if not years to get it accomplished for your service call. I used First American for my air conditioning unit upstairs and the people they didn't know what to do. They sent another company out and that guy was a joke. He didn't know what the hell he was doing either. They rigged the unit up and taped it up.

I put in a claim recently this year, and it went fine. The guy came over and fixed everything in 15 to 30 minutes, then it was working after that. This is my second year having First American, and this was my second claim. The first one was for an air conditioner unit, and it was a little tougher because they thought one thing was the issue, then when they fixed it, it wasn't the issue. They came by again and had a different solution, but in the end, it got figured out. Those are the only two experiences that I've had, so far. Both of them ended up fixing what I needed, and everything's been running well since.

I submitted a claim online with First American and they sent the proper repair person for my issue. When customer service contacted me to set up an appointment, I couldn't hear them over my cellphone so they texted me and they said, “Don't worry about it. We'll take care of it. Here's your appointment time.” That was good. The work ethic of the tech was great. The only thing that I did not like was that I wasn't told prior, like a half hour, when the repairman would say he would show up. Usually, I would get a text. As the day went on, the repair person just knocked on my door. If I wasn't home, then I would miss the repair. Luckily, I work from home. I would hope that they would, next time, text or call, saying they're on their way, so I can better plan when to expect them. But there was a major material clogging up the washing machine filter and the tech fixed it that day.

In the past, they were excellent. I had no problem with them other than the service fee and you can't do anything about that. But you get what you pay for.

The rep who signed me up with First American seemed very nice and really cared. But I'm surprised that they haven't reached out and sent the paperwork because they sounded a lot better on the phone. I've already talked to them about this and they haven't responded. So right now, I'm highly dissatisfied.

The cost of my warranty from First American is fair for what they cover. It's $5 for a month, but they're also covering my appliances, as well as my washer and dryer, which weren't covered with the other company. So, it's a better deal. I'm also getting a discount to a senior and so far, I like them.

Submitting the claim was very easy. The technicians that came out looked into everything into detail and they quickly finished the work and then moved on. But they were not able to simulate that again and the problem came back the next day. So we may reopen the claim essentially on that. But we're not able to find the case when it is coming back again and again. We had three claims and they only fixed two. These folks had a rating of around 2.5 on different forums and it was clearly distinctive that the servicing folks were not doing a great job when it comes to warranty repairs. I don't know if the quality would have differed if I would have called them separately.

The sign up process with First American was fine but I don't have any written documentation from them. It's kind of bizarre. They said they're taking automatic withdrawals from my checking account and that they would send me documentation about my service. I've received some emails, but I was told that a document would be sent to my PO box and I haven't received that.

Based on the salesman and what I read, the overall coverage of First American is better than my previous provider, American Home Shield. Also, with American Home Shield, I started out at $45 and after six years, I was up to 70. With this one, I'm back down to 60.

I had challenges in the beginning where First American sent somebody from LG, and nobody for the other two appliances. We had a huge fight, and I threw him out of the house. It was horrible. First American sent another guy who looked at all three appliances. He said to order some product. And I haven't heard anything in weeks. It's supposed to be delivered either to my house or to their place. They could improve on calling me to check in to let me know what the hell is going on. That would be good. And let me know and calling to see how things were. Or let me know, "Your product has been ordered and it's on its way." I was concerned about going with them because of the past experience with another company, American Home Shield. And so far, I'm not having the best experience.

First American's price was decent. The person I talked to was very nice. And the things they got are very good.

Everything is pretty good except for the website could use a little more functionality. It should give more details on what is covered in your plan, or a section to say, "Hey, you could add this, and then just click to add it, and then it'll bill you when you when your thing cycles." Instead of having to go through hoops beyond hoops in order to get an upgrade.

The reps have very good service. But they were supposed to come do a heater checkup and I never got a call on it.

Their pricing is pretty reasonable. So far, the customer service is all right.

I have a service request right now and First American asked us to pay the service fee upfront, which I did. This is the third week and I have not gotten a refund. I called First American and they said they would check with whoever the vendor was that they sent out. I still haven't gotten my range fixed and this creates a great problem, especially when Thanksgiving is coming up. I'm really upset about that because I pay my service charge upfront every month.

First American has always been responsive to us. We used it once last year. Unfortunately, we didn't use it the second time because we were out of the country and I got a thing about doing my air conditioner. I thought, "Well, we'll wait till we get back to do it because there won't be anybody to open the house." The day we got back, we found out that it was one day late to call to get this air conditioner seasonally serviced. We used them one time and the experience was very good, and that's partly because of the company that they use. We got home after driving 18 hours and we had no water in our house. We couldn't flush toilets, we could drink because we had bottled water, but we couldn't shower.

Terrible home warranty!! I live in Houston and have been using First American for last 2+ years. Getting any repair done through them is a pain with terrible contractors and multiple visits! Worst is the one I am currently experiencing. I have had to repair my cooktop as the ignition/spark heads have not been working. For the last three months (yes three months) - First American has been sourcing parts with no avail - the usual plan song on the call is "we will order replacement of cooktop if we can't source the part" but they have been sourcing the part for last 3 months. Worst of all a technician came home and told us First American is buying bad parts on eBay to repair my cooktop!

It's extremely frustrating when you call First American and the person you're speaking to is not even in this country. Their accent is so heavy that you have to go "Huh? What? I don't understand you. Say that again." There's a language barrier. Aside from that, I don't like their response time. My hot water heater broke. A hot water heater in the attic cost somewhere between $1,015, which not everybody has in their pocketbook, but it's worth paying to have it relocated. I came out of the master bathroom, having taken a shower, fixed my hair, got my makeup on, and got ready to get dressed for work. Then, water hit me in the back of the head. Over the next couple of hours, my ceiling collapsed.

I highly recommend getting a home warranty from First American Home Warranty! Eliminate all those horrific surprises that home ownership can bring! I've always taken appliance warranties but find that it is much more affordable to take a whole home warranty! The contractors are very good, claims are handled well (triaged for what is an emergency) and the company has great service personnel who help!

First American has been pretty good. Everything I've asked for, they've done it. I call them when I have a claim and their claim representatives have been very good.

I have a gas stovetop and one of the burners on it went out. AHS had someone come and take a look at it. But there was no way to fix it, so the entire stovetop had to be replaced. They had a specific stovetop they wanted to replace it with and I didn't want that brand. I wanted to get the brand that I currently have, only it was more expensive than First American was willing to pay for. So, they offered the option of sending me a check then I could go out and buy whichever one I wanted, even though it might be more than the money that they provided. That worked out very well. So, I ended up replacing it with the one I wanted, even though it wasn't a complete replacement from First American.

Service for our clothes washer done with the utmost professionalism. The serviceman was courteous and very knowledgeable and diagnosed the problem immediately! He estimated accurate the number of days it would take to obtain the parts and the repairs were completed very very timely!

I have had to call and spend a total of 2 hours on the phone because the contractor assigned to us was a fraud and a liar. He has not filed a report in 10 days so I can’t even cash out. Customer service just kept telling me to call back and I stay on hold every time. The phone menu is ridiculous and takes way too long to get to a person. I am not a boomer. If I could do it online I wouldn’t waste my time on the damn phone but y’all make me call to get my money.

My experiences with First American have been good. I go on the website, I submit the claim, I instantly get an email saying it's been assigned, and then, a few days later, I have somebody at my property. So, it's really good. The technicians are always great and they always give way more than you ask for.

I have have been a customer of First American Home Warranty for a number of years now and I've been extremely pleased with their service and how they have handled any issues I have had over the years. They have been very helpful and supportive and I have always had great customer service interactions!

Outstanding customer service help. The people in the customer service department that I worked with were knowledgeable, friendly and worked to make sure my issue was resolved. They made sure that when we finished our phone conversations that all of my questions were answered.

My experience was wonderful. My new water heater was installed in less than a week and it's working great. I'm very pleased with how fast it took to replace my water heater. The service request was easy to do and the service man called me the same day to set up my appointment.