First American Home Warranty Reviews

I felt good about the service of First American. They were good. I had a hot water tank replacement. There was a little bit out of pocket for some of the extra parts. But they were easy to deal with and they resolved the claim right away.

To date, I am pleased with the company, have not had any claims made yet but have heard they are good. I expect to have great service from them based on how they have treated my friend's home and claims.

HORRIBLE. Paid for 2 svc requests (toilet and dryer) around the same time. Radio silence for DAYS. I reach out to FAHW only to find the plumber NEVER bothered scheduling me and they DON'T even have a contractor to look at my dryer. WHEN WERE THEY GOING TO TELL ME???! Finally sent a plumber out and it was FROM THE SAME COMPANY that I already complained to them about bc they ghosted me following a different service request a few months prior. The plumber (who admitted he wasn't familiar with my unit) was there just long enough to flush the toilet multiple times and decide I need a whole new pump which could be about $900 (their last guy said $1200) and that it likely wouldn't be covered (well he was at least right about that). By the time he left it wouldn't even flush anymore (which it would do before he walked in).

Whenever we make a claim, they take care of it. We had a hot water heater that started leaking. They sent somebody who fixed it. But with the first claim we had with them, we paid the plumber that came out. Then there was a problem with communications because we paid him and then they billed us. They didn't get the message that we paid him. They have cleared that problem up and now there's no question whether we paid or not as First American requires payment online with a credit card.

I've used them twice and they've been pretty good. One claim was for a dishwasher repair and the other was for the air conditioner. The air conditioner process was normal but for the dishwasher, the people I dealt with were really flexible with their service technician coming out. I do chemotherapy for cancer and I'm busy three days a week so we tried to schedule them on my off days when I'm not doing chemotherapy. They accommodated me really well with that. Both problems have been resolved. With the dishwasher, they had to order a part and work with me again to see when they could install it.

Anytime you use the warranty, you go through hell and it's not a fun experience. They make you jump through hoops and take hours on the phone. They say they're going to do something they don't do and you have to follow up on it. Sometimes it takes months, if not years to get it accomplished for your service call. I used First American for my air conditioning unit upstairs and the people they didn't know what to do. They sent another company out and that guy was a joke. He didn't know what the hell he was doing either. They rigged the unit up and taped it up.

I put in a claim recently this year, and it went fine. The guy came over and fixed everything in 15 to 30 minutes, then it was working after that. This is my second year having First American, and this was my second claim. The first one was for an air conditioner unit, and it was a little tougher because they thought one thing was the issue, then when they fixed it, it wasn't the issue. They came by again and had a different solution, but in the end, it got figured out. Those are the only two experiences that I've had, so far. Both of them ended up fixing what I needed, and everything's been running well since.

I submitted a claim online with First American and they sent the proper repair person for my issue. When customer service contacted me to set up an appointment, I couldn't hear them over my cellphone so they texted me and they said, “Don't worry about it. We'll take care of it. Here's your appointment time.” That was good. The work ethic of the tech was great. The only thing that I did not like was that I wasn't told prior, like a half hour, when the repairman would say he would show up. Usually, I would get a text. As the day went on, the repair person just knocked on my door. If I wasn't home, then I would miss the repair. Luckily, I work from home. I would hope that they would, next time, text or call, saying they're on their way, so I can better plan when to expect them. But there was a major material clogging up the washing machine filter and the tech fixed it that day.

First American's price was decent. The person I talked to was very nice. And the things they got are very good.

I had challenges in the beginning where First American sent somebody from LG, and nobody for the other two appliances. We had a huge fight, and I threw him out of the house. It was horrible. First American sent another guy who looked at all three appliances. He said to order some product. And I haven't heard anything in weeks. It's supposed to be delivered either to my house or to their place. They could improve on calling me to check in to let me know what the hell is going on. That would be good. And let me know and calling to see how things were. Or let me know, "Your product has been ordered and it's on its way." I was concerned about going with them because of the past experience with another company, American Home Shield. And so far, I'm not having the best experience.

The sign up process with First American was fine but I don't have any written documentation from them. It's kind of bizarre. They said they're taking automatic withdrawals from my checking account and that they would send me documentation about my service. I've received some emails, but I was told that a document would be sent to my PO box and I haven't received that.

The cost of my warranty from First American is fair for what they cover. It's $5 for a month, but they're also covering my appliances, as well as my washer and dryer, which weren't covered with the other company. So, it's a better deal. I'm also getting a discount to a senior and so far, I like them.

Based on the salesman and what I read, the overall coverage of First American is better than my previous provider, American Home Shield. Also, with American Home Shield, I started out at $45 and after six years, I was up to 70. With this one, I'm back down to 60.

In the past, they were excellent. I had no problem with them other than the service fee and you can't do anything about that. But you get what you pay for.

Submitting the claim was very easy. The technicians that came out looked into everything into detail and they quickly finished the work and then moved on. But they were not able to simulate that again and the problem came back the next day. So we may reopen the claim essentially on that. But we're not able to find the case when it is coming back again and again. We had three claims and they only fixed two. These folks had a rating of around 2.5 on different forums and it was clearly distinctive that the servicing folks were not doing a great job when it comes to warranty repairs. I don't know if the quality would have differed if I would have called them separately.

The rep who signed me up with First American seemed very nice and really cared. But I'm surprised that they haven't reached out and sent the paperwork because they sounded a lot better on the phone. I've already talked to them about this and they haven't responded. So right now, I'm highly dissatisfied.

The reps have very good service. But they were supposed to come do a heater checkup and I never got a call on it.

Their pricing is pretty reasonable. So far, the customer service is all right.

Everything is pretty good except for the website could use a little more functionality. It should give more details on what is covered in your plan, or a section to say, "Hey, you could add this, and then just click to add it, and then it'll bill you when you when your thing cycles." Instead of having to go through hoops beyond hoops in order to get an upgrade.

I have a service request right now and First American asked us to pay the service fee upfront, which I did. This is the third week and I have not gotten a refund. I called First American and they said they would check with whoever the vendor was that they sent out. I still haven't gotten my range fixed and this creates a great problem, especially when Thanksgiving is coming up. I'm really upset about that because I pay my service charge upfront every month.

First American has always been responsive to us. We used it once last year. Unfortunately, we didn't use it the second time because we were out of the country and I got a thing about doing my air conditioner. I thought, "Well, we'll wait till we get back to do it because there won't be anybody to open the house." The day we got back, we found out that it was one day late to call to get this air conditioner seasonally serviced. We used them one time and the experience was very good, and that's partly because of the company that they use. We got home after driving 18 hours and we had no water in our house. We couldn't flush toilets, we could drink because we had bottled water, but we couldn't shower.

Terrible home warranty!! I live in Houston and have been using First American for last 2+ years. Getting any repair done through them is a pain with terrible contractors and multiple visits! Worst is the one I am currently experiencing. I have had to repair my cooktop as the ignition/spark heads have not been working. For the last three months (yes three months) - First American has been sourcing parts with no avail - the usual plan song on the call is "we will order replacement of cooktop if we can't source the part" but they have been sourcing the part for last 3 months. Worst of all a technician came home and told us First American is buying bad parts on eBay to repair my cooktop!

It's extremely frustrating when you call First American and the person you're speaking to is not even in this country. Their accent is so heavy that you have to go "Huh? What? I don't understand you. Say that again." There's a language barrier. Aside from that, I don't like their response time. My hot water heater broke. A hot water heater in the attic cost somewhere between $1,015, which not everybody has in their pocketbook, but it's worth paying to have it relocated. I came out of the master bathroom, having taken a shower, fixed my hair, got my makeup on, and got ready to get dressed for work. Then, water hit me in the back of the head. Over the next couple of hours, my ceiling collapsed.

I highly recommend getting a home warranty from First American Home Warranty! Eliminate all those horrific surprises that home ownership can bring! I've always taken appliance warranties but find that it is much more affordable to take a whole home warranty! The contractors are very good, claims are handled well (triaged for what is an emergency) and the company has great service personnel who help!

First American has been pretty good. Everything I've asked for, they've done it. I call them when I have a claim and their claim representatives have been very good.

I have a gas stovetop and one of the burners on it went out. AHS had someone come and take a look at it. But there was no way to fix it, so the entire stovetop had to be replaced. They had a specific stovetop they wanted to replace it with and I didn't want that brand. I wanted to get the brand that I currently have, only it was more expensive than First American was willing to pay for. So, they offered the option of sending me a check then I could go out and buy whichever one I wanted, even though it might be more than the money that they provided. That worked out very well. So, I ended up replacing it with the one I wanted, even though it wasn't a complete replacement from First American.

Service for our clothes washer done with the utmost professionalism. The serviceman was courteous and very knowledgeable and diagnosed the problem immediately! He estimated accurate the number of days it would take to obtain the parts and the repairs were completed very very timely!

I have had to call and spend a total of 2 hours on the phone because the contractor assigned to us was a fraud and a liar. He has not filed a report in 10 days so I can’t even cash out. Customer service just kept telling me to call back and I stay on hold every time. The phone menu is ridiculous and takes way too long to get to a person. I am not a boomer. If I could do it online I wouldn’t waste my time on the damn phone but y’all make me call to get my money.

My experiences with First American have been good. I go on the website, I submit the claim, I instantly get an email saying it's been assigned, and then, a few days later, I have somebody at my property. So, it's really good. The technicians are always great and they always give way more than you ask for.

I have have been a customer of First American Home Warranty for a number of years now and I've been extremely pleased with their service and how they have handled any issues I have had over the years. They have been very helpful and supportive and I have always had great customer service interactions!

Outstanding customer service help. The people in the customer service department that I worked with were knowledgeable, friendly and worked to make sure my issue was resolved. They made sure that when we finished our phone conversations that all of my questions were answered.

My experience was wonderful. My new water heater was installed in less than a week and it's working great. I'm very pleased with how fast it took to replace my water heater. The service request was easy to do and the service man called me the same day to set up my appointment.

The workers were very rude. They completed the job but I would not want them to come back. It was a little concerning when the guy was using tape to fix a water leak. We’ll see how long the repair lasts.

Around November, our heat didn't work, so we ended up calling First American. I actually forgot that we had an extended warranty on the home, so I called some HVAC companies. The lady said, “Well, you haven't had a warranty?” I said, “Wait, I think I do have a warranty.” So, she said, “Well, if you have a warranty, go ahead and check with them first, make sure, because what we're gonna charge, it's gonna be really high compared to what you would have to pay with the home warranty.” So, on that day, I set the account up with First American Home Warranty and I put in a claim for someone to come and look at the heater.

When submitting a claim to First American, everything's done online. So, I don't have any contact with anybody on that, but I get a text telling me who's been assigned to the repairs. Then, if I don't hear from somebody within 24 hours, I could give them a call. They provide the phone number. Everything's been great with the techs. They are here when they say they're gonna be here. They let me know exactly what needs to happen, and in all the times that I've had someone out here, I've needed parts, so they tell me what the timeout is and then I always get a call when the parts are in, to schedule, usually for the next day or so.

Updated on 10/26/2022: FAHW RESPONSE: "According to our records, you placed a claim on October 5, 2022, for your air conditioning unit not working properly and we dispatched independent contractor, AD Mechanical Inc. who reported the blower motor wheel is falling apart and recommended replacing the blower wheel. You had your own contractor complete repairs and requesting reimbursement. Per your home warranty contract, First American will not reimburse for services performed without prior approval.

First American's claims process is not really difficult. There have been some bumps in the road about people not being available at a certain time, but this last time, they did allow me to go out and find my own contractor because they could not find one in the area in the time frame and they're reimbursing me for the payment of that claim. Overall, I've never really had any issues with the techs. They've been very helpful. On the latest issue we had with the drain being clogged, the guy said that he couldn't do it. I had already told him what was needed for that drain, but I guess they have to go through the chain of command. He was also suggesting that we run a camera through the drain to see if there are any problems because he said it shouldn't be backing up the way that it is so often. So, they're very helpful in that way.

I’ve had my ups and downs with First American Home Warranty. Sometimes, I submit my claims online. But most of the time, I'll call in to do them because I feel I get better service when I call in. Sometimes, I get good service. Sometimes, I don't. Some of the contractors put their name out there to drum up some business. But they really don't want to deal with the home warranty company because they don't get paid that much. On Saturday, I called because my heat was out. First American they sent the wrong contractor because the contractor that came out doesn’t deal with oil burners. They had to reassign it to somebody. The new person isn't going to be able to come out until Saturday. She had the nerve to tell me, “It's not that cold.” First American was saying there wasn't anybody else that could come out in the area.

We’ve had First American for quite some time, and everything’s going well. They’re responsive if there’s any concern. I like them. But the last contractor I had that was a plumber was not very good. He wasn't very personable. But otherwise, the problem was fixed and everything was fine.

The companies that takes these jobs they use the word modify so items aren’t covered, that’s crazy. Those pipes weren’t $550. I was very dissatisfied with this whole ordeal. But you guys did a pay out. So my out of pocket monies was the $86 deductible plus another $79 after the $500 pay out you gave us. Thank you. Mona

Terrible service, as soon as I had an issue with my water heater I called, they set me up with a local plumber and told me he would contact me, nobody ever did. I called myself and some child answered and left a message. Still no water so I had to call my own plumber who proceeded to fix multiple issues including several safety code issues. After the work was done I contacted First American and sent them the receipt for the work completed, they refused to pay because it was not done by the person they wanted.. even though it was work that should have been covered.

They've corrected whatever needed to be fixed whenever I called in for a claim. But the contractor that went out this last time left a mess. But they did a good job as far as fixing my refrigerator and my freezer. Then they wanted to leave the part in the house and I said, “I don't want those parts here.” So they took them with them. I made sure that I told First American I didn't want to use that company if I ever have any more issues with the refrigerator and the freezer.

They’ve been professional, courteous, and pretty prompt. So far, they’ve been good.

I had a claim for a ceiling fan and the technician was awesome. I put the order in right before I left on vacation. Then the technician called me while I was on vacation. He told me that he was holding it open, and soon as I got home to give him a call. I did that and they were out the next day. They had it done that day and there was no problem. The only trouble I've had was with the contractor that First American sent out for my garage door. He didn't have tools with him and then he said that the part wasn't covered under the warranty. So I called First American and they said it was not covered. Also, he didn't have the part. So it took three days, and we couldn't get our garage door open. But then it got fixed. I just wrote the contractor's name down and put it in my file, and First American will not send those people back out.

Things have broken and then they've been fixed through First American. We had a problem with the refrigerator and then with the oven. The contractors don't always show up when they say they're going to or within the window, but in the end, things have been fixed. So, it's been okay.

Filing a claim is through an automated system. When you get somebody to speak to, you can barely understand what they're saying. Their call center could be better. The scheduling is horrible, but the technicians are always pretty good. But when I had a claim, I was a bit unhappy with the quality of work. The contractor finally got it right on their fifth try.

This company is garbage, and I am on the brink of suing for breach of contract. Speaking to anyone is difficult, and if you finally end up talking to someone (after a 30 minute hold), there is a 33% (yes, mathematically 33%) chance you will be dumped back into the queue by the person who answered, only to wait another 30 minutes, minimum.

First American is fine. They've done good by me so far. They've replaced the stove that was bad. They helped me with my water heater problem and getting that replaced when it died. As of late, they had someone come out and repair my dryer. But I was having a problem before. They had Sears as the contractor and they were worthless. They came out to fix my air conditioner and did nothing. It was like talking to a wall. I had to tell the tech what was wrong with the air conditioner and I know nothing. The only way I knew was because my daughter-in-law had the same problem and she was told what it was and they fixed it immediately. This Sears guy knew nothing.

I have been trying for over a week to have a tech fix my refrigerator. Unfortunately due to the incorrect paperwork being submitted to the tech, he refused to fix my refrigerator and left. In the next 5 days I made several phone calls to both First American Home Warranty and LG to ask their assistance in getting the tech back to my home. I was assured that someone would come and now two weeks later, no one has come to fix my refrigerator. I called again and was told it was my responsibility to call LG using the phone number on the sticker in my refrigerator and take care of the repair myself. I called LG who now stated that the repair was complete and who argued with me over whether the tech already did the work or not.

I purchased my First American Home Warranty (FAHW,) contract out of loyalty to the First American group of companies. What should have been a pleasant experience, has been nothing but headache. I have two properties under contract with FAHW. Contractors not showing up, incorrect information on the customer portal, constant fight to get information about claims. To be 'somewhat,' fair, the contractors contributed to the difficulties. Poor communication, not showing up or incompetent at their job. I do understand it is difficult to find quality contractors that will work for the requested rate on the service. But that does not help me as a homeowner. When a burner on my stove failed, it took six months and three contractors to fix it. Just to replace the burner. My 'service fee,' was cheaper than the part cost, or I would have replaced it myself.

If you are an agent, do NOT use this service for your clients. One of my clients renewed her contracted but was still able to use my credit card. Now this company will not remove my card from the account, because I no longer own the contract. This company is allowing fraudulent charges even though I am reporting them directly to them.

My friend's daughter referred First American to me. She said the company was good. I signed up and I paid the whole year for my plan. After that, I could not contact the sales guy anymore to ask questions. His phone is directly going to voicemail. I left a message and he never called me back. It's terrible. After the referral, there is supposed to be a $25 reward for Amazon. I called about that and was told it would take 90 days to get the reward thing. That already passed and when I called back again, the guy said I had to go to a website. I thought they automatically sent it to the person who made the referral. I was really upset about all this.

In a one word, this company is a nightmare. When you decide cancel the policy, they show the real customer "love" to you. Never disclose all the terms about cancellation when you purchase the policy. I have reported my complaint to BBB. Here is the link for review **. I am still fighting to get my refund. BEWARE and ask for all the details about cancellation policy before buying the policy. Some of the companies they contract with are third class and don't speak English like Axis Appliances in San Diego, CA. Each support person from this company give you different answers when you call. It was a headache for me instead of peace of mind.

First American is doing a good job. The customer support has been really good. The thing that sometimes can be tricky is that it's kind of a lottery poll as far as who is going to be the one that contacts you to come out and do the service. It would be nice to see if they would allow you to request someone specific, like if they could provide a list of the companies that they have available and you could choose someone if you've done business with them or you know that they're reputable as opposed to some random because they were next in the queue.

Sending in the claim was really easy and the contractor was really good.

In June I put in a claim for duct repairs but they had no contractor to do the work. I had to find someone. Went back and forth with 1st American to ensure the invoice would be paid. Worked with someone in the Claims Advocate. Absolutely worst experience ever. Non-responsive, ignored requests for updates, and now I am unable to confirm whether they have received the invoice and processed it for payment. At this moment, I'm stuck with a $600 bill! I absolutely detest this company and their lack of customer service. Worst experience ever.

I make a call to open a claim or I also have access to do it online. They act right away. The same day, they notified the outside party company to go over to the house and fix the issues. I'm so happy with them right now.

I called First American Home Warranty for a dishwasher. They set it to a repair service who responded within the next day. They got it scheduled and came out. They looked at it and ordered parts. They got the part, came out and fixed it. It worked out well.

First American has been very beneficial. Recently, I had a problem with the dryer. A guy came out and ordered parts. I never heard from them so I called them up and they told me they shipped and would get the parts on a particular date. Then they called and got the guy to come out a couple of days later.

First American has been good. I have to get my own repairman but First American always refunds me whatever I have to pay out. I called them recently for a claim. Then I called a repairman here in town. They came and got it over with. I sent in the bill and First American sent me a check. The only problem I had was getting anybody to answer the phone.

You can not trust this company or their contractors for anything HVAC related. We have gone 30+ days with no AC and we’re given the choice of $2000 out of pocket repair or $340 cash out for replacement. They said they will only cover the part in the labor. Everything else needed for the repair including foam path, straps, and screws to hold it in place are being charged at exorbitant rates by the contractor and are listed as modifications instead of a normal part of the repair. To make matters worse, I spoke to 4 people on the phone and communicated through messenger and email that I was canceling my contract due to an ongoing claim. My contract ended yesterday and today I have a pending charge and the system shows the contract as renewed.

I used to be with another home warranty company and First American Home Warranty is a lot better than them. As soon as I get a claim in, First American contacts me. If I make a call, they look it up right away and help me. A lot of my issues that I called First American about were fixed with no issues. They're fast. I dealt with two companies so far and they're good. There was one that was out of state. First American was trying getting ahold of them but they weren't calling me back and it took a while. That was a little bit of a hassle but in the end that company finally came down and fixed one of our appliances.

I had my locks rekeyed. I also had leaks in my sinks in the bathroom. The techs that came out for the leak were fine. It was two of them. One of them did most of the work and the other one was a helper. He got under there. He didn't have to change out anything. He said he just needed to tighten some bolts on each one of them. It's not leaking at the moment. He was fast.

It has been frustrating to deal with my plumbing issue. FA sent out T&N Plumbing for my toilet issue. They came out and said it was the flapper, I needed a customer flapper and they would order it. I never got a call back. I call T&N and they come back out replace a flapper and leave. The toilet is still running. I call again, come back out and leave. I call for third time he comes back out and says it's a part he will order it. And today I'm told he said to the service dept it's working fine. On my drainage issue. They said tree roots but what plumber doesn't clem look at the drainage issue in the house?

I have been with First American for over five years. I had a couple of dealings with First American and they've been pretty good. But our last three claims have been different. I drive trucks cross country and I am never home. So, when I am home, I try to take care of things. At the beginning of June, I place three service requests. The AC units, the Hot tub and refrigerator.

First American saves you money. I had tree roots in my sewer drain and they covered that one. This time, my dryer was broken and I had additional policy for appliances and it covered. I pay a deductible and they pay the rest of the repair. The Sears gentleman that came out was very good. He was very nice, polite, efficient and quick. He said, "I'll be at your house in such and such a time," and he was there a few minutes before he said he'd be there. He was in and out in 30 minutes.

I purchased the Premier plan through First American Home Warranty (FAHW) which included hose bibbs/outdoor faucets. It has taken four calls and now waiting for a call back to even see if they will fix a covered item (hose bibbs) with my current plan. The contractor that came out automatically told me they were not covered with my home warranty plan which is false as it is in writing on the Premier contract that hose bibbs are covered. Then he immediately quoted me $350 a bibb ($700 total) to be replaced and brought me out to his truck to show what they called a frost free faucet (later found out this is an upgraded faucet) they would install same day. I declined the offer and called back to FAHW after 48 hours to see if they would cover the cost or had other options to get the hose bibbs fixed. The contractor had not submitted the report to FAHW so I held the line while the customer service agent called them.

I don’t understand why you get service people from other cities, but they have all done an excellent job. It does not take long for AHW to schedule an appointment and the service company calls very soon to set up the appointment.

I had an excellent experience with First American. When I submit a claim, the techs call me within two days and get out to my house within a week. Having the warranty only cost me $80 for a repair.

First American is great. What I'm not happy with is the provider they pick to service my appliances. It's not the service people, it's the front office. I find them a lot of times nonresponsive. They tell me, "When the part comes in, we'll give you a call." But no. If I don't call them, they're not calling me. I had to go through this several times to finally find out that all the parts come in on a Friday. When I call, they never address me by name. I don't get their office staff. They don't sound very professional. Except for the very last experience I had. I don't know if she was new to the company, but she was helpful and polite. She was very different than what I have been dealing with. I had somebody out here for the dishwasher. It was five times until it was finally fixed. They couldn't agree on what was wrong with it. They would come back and fix different things. I've had First American for a few years and what I paid in premiums, I could have bought another appliance.

Every time First American sends somebody out here, they find something wrong. Then they have to deal with First American and they always deny it. I ended up going and hiring somebody and paying for it myself, which was exactly what happened this last time and the time before it. It's almost getting to the point where I'm only using them for a service that they don't cover. I've been talking to my husband. I don't even know if we're gonna stay with First American.

I've been very happy with First American. I've done a couple of claims recently. One was okay. But the other one almost made me wish I had never even did a claim. I never spoke to anybody. It was all done by text messages. It said, "Click here." Took me to a page and then it said, "Pick three of these dates and times." I would click on two or three from a list. I got another text which said, "None of those dates or times works. Try these ones." It was horrible. But once they came, it was good.

My AC went out on June 1st and I filed a claim. The assigned contractor couldn’t make it out until following week. It’s summer in Florida understand. It took until June 27th for FAHW to make their decision on what they would cover, after many calls to customer service saying they needed contractor to provide additional information. That was a frustrating cycle waiting a month just to figure out what they were going to do, but accepted because I needed my AC fixed.

Their pricing was affordable and the deductibles were also within reason. I was satisfied with their service. The work that I have done, was done within a reasonable time. I had my hot water tank went out. It's 62 gallons. First American informed me that they would cover the unit, the new unit, and then dispose of the old unit, but I would have to be responsible for paying for the hot and cold water. They had to reroute the lines and they called me to explain what was needed, what I needed to do, what I would be responsible for and what they would be responsible for. I really appreciated receiving the phone call because it was $595 out of pocket. However, my only issue was not being able to get service over the weekend.

Problem. When it takes two plus days just to have the opportunity to get an appointment when you lose your ac under triple digit weather. Add in health issues. If the vendor can’t supply the service in a reasonable time the warranty company should select one that can.

I have had my home warranty & AC coverage for years & was NEVER told that you had to purchase an additional package that covers permits & other things. $4000 later I'm given a bill for everything that is NOT covered. On top of that they sent the same company out that tried to fix my AC last year with the same problem & he falls thru my ceiling & did a crappy patch job! It's just a horrible HOME Warranty company!!!! Will be looking for another one!

First American's rates were pretty good for the coverage I got. It helped with major catastrophic insurance. When I made a claim, my parents helped me and there was a lot of paperwork to be done.

I would recommend for sure. They couldn’t fix our hot water heater so we got a new one. They couldn’t fix the refrigerator so we got a new one. Amazing we are so happy with everything that happened. Thank you.

I wish that I would have taken the money instead of the "replacement" for my dishwasher. I DID NOT equal "replacement" - The replacement is of MUCH LESSER QUALITY - It is NOT what I was expecting. It took (3) trips from the delivery Co.

I’ve used this company several times. The vendors I’ve used have been timely and efficient. After calling First American, they scheduled my appointment in a timely manner. I have a great sense of security having their home coverage! I recommend them without reservation!

When an electrical circuit in the house went out unexpectedly and I couldn't find the solution, I submitted a service request online and was contacted promptly by both FAHW and the electrician's company to schedule the appointment. The technician was professional and polite.

First American has done everything that they said they were gonna do, and so far, I have no complaints. I usually use the phone when submitting service requests then they send me a text saying when and who will be coming. The people have been good, efficient and showed up on time. I can't say enough about them. In fact, my husband and I were talking the other night, saying thank goodness that we have that service. I’ve recommended them many times to people too.

FAHB has always responded quickly and on time with every need we have had. It is a pleasure to recommend them to anyone who needs a home warranty. We recently had an issue and the first company they referred us to was not very good and could not respond to an emergency. When contacting First American, they immediately found another company who could come immediately. I highly recommend this company.

My air conditioning went out on July 21, 2022. The company you assigned to me is coming out today July 27, 2022. They will see what the problem is and fix it if does not cost more than $200.00. Hopefully if it cost more $200.00 the prior approval would be quick as it is another day over 90. The company was very concerned and willing to take care of me.

We had an electrical circuit issue and contacted First American that created a work order, was contacted by an electrical contractor within 2 hours. They set up an appointment and within 24 hours they came to the house, identified the issues and electrical power was brought back online in a very timely manner. Great job and will maintain warranty services with them for years to come.

I've been with First American for 25 years and they've always done their jobs. I’ve not had many problems with them and we always get them worked out. But right now, I'm stuck with a leak in my refrigerator. The lousy company they sent didn't do much of a job with even detecting the leak. After they left, it was still leaking all over my refrigerator and froze my freezer door shut. I have no way to open it.

A couple of years ago, we had some issues with First American trying to find somebody. We sort of had the runaround there and had to wait, but the last two times that we used them, our experience was good. The plumber and the guy who fixed our dryer and washer have been very good. I called my claims in. I got a phone call, and then I got a text message that said, "See more info." There was also a picture of the guy who came to fix our washing machine. I was very satisfied so far.

With First American, I get low expense on repair costs and they get experts to come out to my home. I'm here in Mobile and for my recent claims, both the repair people came from Foley, which is another county, but that's the way it works. They were very professional and did what they were supposed to do. One of them came for the washing machine and after the parts were ordered, he came back out and completed the job. The washing machine is working fine now.

Everything is great with First American and it's a good warranty company. We had somebody come out to fix the icemaker and he changed a part in it. But afterwards, when we use the water, something has been leaking. We have a drawer at the bottom and it's leaking again. We just figured this out this weekend and I don't want to pay the $85 again. But other than that, the tech was very nice and helpful.

Some of First American's representatives are good, while some of their services aren't. I have a claim for a bathtub. A leak on the ceiling. They sent me Jefferson Plumbing for the bathtub. They fixed it, but it was still leaking. So, when I called, I let them know. They said they would recall Jefferson Plumbing to come but they didn't come back. I asked them to give me somebody else because I couldn't wait.

My 71 year old disabled vet Father in law has been with a working toilet and shower for 6 days. The plumber that came out 4 days after filing a claim could not fix it and submitted a report to FAHW asking for approval on different equipment to be used. It has been 2 more days and still no answer from FAHW. I have called several times, put on long hold times and disconnected when I requested to speak to a manager. This is beyond unacceptable!!

I have multiple policies with First American Home Warranty. Reps have been friendly, and filing claims have been convenient. They have great customer training, attitude and behavior of their frontline service people. It's the way to do it so they can get more customers. The only complaint I have is sometimes they need to pay attention to not find the service techs to the nationwide company. There was one assigned but several days later, they said their tech was not available. I gave them a chance, but it happened twice. They need to get their attention to use local first. Other than that, for their service, starting from customer service, it's easy and friendly and I don't need to worry about they're going to judge me. I feel free to express my problem and they will go the distance to solve it. Overall, I'm satisfied.

First American fixed the fridge a few times and so far, they replaced the icemaker three times. Recently, the tech came out again because the icemaker was not working. He said he replaced something different and that it was supposed to work. It did for three weeks but now, it's frozen again and not making ice. Other than that, the company was good and the tech was a nice guy.

The first tech felt that he couldn't do the job because it needed some parts that he didn't have access to. So, First American gave me another contractor and he was outstanding. Once the parts came in, my experience has been wonderful.

Air conditioning stopped working Friday night. Filed for service with First American Home warranty on Saturday morning. A few hours later no called from contractor, so found out contractor does not work on weekends. Called First American, explained that have children in house and needed service since it will be above 90 degrees outside. Guy keeps me on hold for over 1/2 hr. When he comes back he explains that they don’t have contractors that work on weekends and that he checked and considered 90 degrees not to be hot. That I needed wait until Monday for get a service date. This company is the worst insurance company I have dealt with all my life. Do yourself a favor and stay away!!!

I have paid almost $60 a month to this company for two years, yet when I need something fixed, they (and their contractors) are a nightmare to deal with. I live in Pittsburgh, a city with thousands of contractors, yet they have no one that will work with them. They do not have a contract with one electrician in a large city so I had to find my own and pay them, then wait for a reimbursement check. They only had two HVAC contractors anywhere near me, one was 2 hours away. He called to make an appt, I took off work, and he was a no call - no show. I had to call the warranty company back (which is a nightmare, put a minimum of an hour aside if you have to call them) to get another one scheduled.

I got my door lock key serviced and everything was done in a very professional way. I would definitely appreciate and recommend it. I would also like to thank the party which actually did the required job. Great job. Keep it up. Thanks!

I have used your services for what is almost brand new equipment that decided not to work. You sent people out and fixed it each time in a timely manner. When I had any issues, they were addressed immediately and, since I am a Realtor, I have all my clients purchase this service and they have been helped as well. The only issue I have had is that it is hard to get parts for some of the equipment and substitutions should be made when you cant get a part for a stove. You made it right for my client but even that took some time since product availability was strained. But in the end, you came through!

When we purchased our home six years ago, the previous owners provided the warranty as part of selling the house and we have renewed it every year. We had had occasion to use it several times for things like a microwave, garage door opener, garbage disposal, hot water tank and more. The process of filing a claim, the time it takes to get the item repaired and the quality of the work and any replacement items has been excellent. We highly recommend FAMW and plan to always have a policy for our home repair needs.

Tech arrived early and showed me pictures of damage. He took his time looking the unit over. Came in through and left through side gate. He kindly placed back my ladder back where I had it without asking. Very pleasant.

While it took a while to get the appointment, B & G Appliance came on time and relayed to First American that the microwave could not be fixed. Due to the holiday weekend, it took a little longer for First American to send an email for my approval, but once that was done the microwave was delivered and installed promptly.

From initial contact to job completion, FAHW made certain I received everything that my contract offered. Not only was FAHW available to answer any questions, but they always responded in a manner that made me so glad that I chose FAHW as my home warranty company.

Updated on 07/22/2022: I filed a claim with First American Home Warranty (FAHW) on 07/05 for HVAC repairs. I've had below issues for and during the claim.

I’ve had FAHW for years now and almost every time I schedule service I need to cancel and go through corporate because the companies they assign are known scammers. A few times I tried to switch contractors and was told I couldn’t. It wasn’t until I reached out to corporate that I was told I could and they handled it through there. Well now I need my garbage disposal repaired and the only company they say they can assign it to is a well known scammer in our area.

I called FAHW on Thursday, June 30 when a contractor did not show up at an appointment the previous Wednesday and spoke to Brigid (x3170). He mentioned that he would follow up with the contractor directly and reach back out to me by noon the next day (Friday, July 1). I did not receive a call back that day and left a voicemail in the afternoon. My issue was not addressed until I called back myself and spoke to a new representative on Tuesday, July 5. This representative (name not given) then "escalated" my service request and told me that I would be contacted by the next day. Again, I had to call FAHW myself to speak with someone new (Holly) who was able to identify a new contractor for my service request. It's frustrating that I've had to call FAHW when I've been told that someone would be contacting me.

I used First American not too long ago for my freezer and the techs came out, assessed the situation and ordered the part. Then, they sent an email back to me. They had to come out twice. It took a little longer than normal but that was only because of the parts. Other than that, I had no issues. People should get the First American home warranty. They are a very good company.

First Am has been my home warranty company for many years. Not once have I been dissatisfied with them nor have I ever had an issue that has not been resolved promptly. I will continue having this company as my home warranty company and have no intention of changing companies.

Our hot water heater died a few weeks after moving into our new home. With the stress of moving, we just wanted to replace the heater as soon as possible and did not realize that it was covered by our First American Home Warranty. We called a local heating company that was able to replace it the next day. When we contacted First American after replacing the hot water heater, they refused to provide any reimbursement. It’s our fault that we didn’t realize it was covered by our home warranty, but it would have been nice for First American to respect the fact that as first-time home owners, we don’t always know what we’re doing, especially in the first few weeks of home ownership. I wish that someone at First American would show some humanity and cut us a break.

I appreciate the services I get from my home warranty with First American. I receive courteous and prompt attention with each claim I have had. They can’t always get the service I need immediately but they keep in contact with me.

Best decision I ever made, they are reliable, respectful, and on time when you need them. Without a doubt I would recommend them to anyone and everybody because they care about their customers and that is what service is ALL ABOUT.

People should get American Home Shield. The quality of their contractors have been excellent. My washing machine was shaking side to side and going crazy so, the tech came and looked at it. The shocks were all worn out and he replaced them, and the washing machine is working good enough.

There was a pipe leak under the house. First American immediately assigned a plumbing firm. They came, diagnosed the problem, and made the necessary repair. The water was shut off for a minimal amount of time. It was all quick and very professional.

First American Home Warranty service is exceptional. My claims have been received and service scheduled promptly with a reputable, reliable and respectful local provider. This service removes all of the stress from in home catastrophe, especially now when every dollar counts.

We've only had the one appliance call taken care of -- so far, so good. Service staff arrived on time, was very friendly, and was very helpful with something he didn't even need to get involved in -- he went the 'extra mile.' Looking forward to more great service in the future!

I love that I can file my claims online and hear back within 24 hours to schedule any service. AHW always follows up to ensure each contractor has met my expectations, which I truly appreciate. We have used them multiple times since being in our home and each time I've been pleased with our experience.

Tedious procedure to report misfunction which require responses to programmed voiced instructions and payment. Then when get to a speaking assistant, referrals identify repair agencies which deny their capabilities and have to go back to the recorded messages as that speaking assistant is not available on subsequent days, and subsequent information is not called or emailed back. Should issue a submission number and phone number to bypass these recorded instructions. Make the reporting more efficient! Secondly, sent photos of wine cooler but email site not offered for First American.

I contacted FAHW regarding my stove display. You couldn't see what the temperature anymore. They sent a repair guy out. He said they couldn't fix it as the parts weren't available but that he would let FAHW know so they could contact other vendors to see if they had the part. The claim was closed out with no other contact from them. I called and FAHW had me open another claim for the same thing so I had to pay another $85 which I'm still not happy about. The second time FAHW had Sears come out and look at stove. They took the display module and sent it off to see if it could be repaired. It couldn't. FAHW then sent me information on an Amana stove that they would order to replace my stove. The stove has been installed and I like it. FAHW was worth it in this case.

The plumber was here when he said he would be. He was fast and efficient installing my new disposal. I would feel comfortable to have him in my home for repairs anytime. Also like All-intercity Plumbing. They replaced my a/c last year....in the heat of summer.!!

The firm hired to fix our pool motor did an excellent job. He came out for a quick look to determine what parts were needed, then called to set up an appointment when they arrived. Fixed in a very timely manner.

I didn't even realize that we had a warranty contract when we bought our house, but I'm glad we do, and that they are great!

I have been cover with the home warranty for 6 years with this company and I had very satisfied with the service, every time I have a problem they respond within 24 hours. The technicians are responsible and knowledgeable. I recommend this company.

I have had to call for service a few times lately and the response is very quick. The only thing that I would like to see improved is having more contractors in my area. There was none for my hot tub/spa but I was very pleased that I could contact one of my choice and get fully reimbursed. This process was excellent. The AC contractor was not one I would choose to use again but they are the only choice in this area.

I have not been happy with the representatives because they lied to me about when I can expect service. I waited almost two weeks to find out that the first person they had assigned to me wouldn’t be able to get to me for a whole ‘nother week. I was told by two different companies that First American's people were just giving out random days. The second lady I spoke with was very nice. She said, “I wish they would stop telling you all when we're going to be there. They have no idea how many technicians we have, what our schedules are like. I apologize, but I cannot get to you tomorrow. It will be three days.” On a whole though, everybody has been great. I've only had an issue with one guy all this time. The techs that came for the air were very polite and clean. They arrived when they said they would.

My living room lights and ceiling fan were not working so I submitted a claim to FAHW. Prior to this claim being submitted I had unrelated work done to add a 50 amp for a new cooktop. Around the same time frame my lights stopped working. I did not know if the preceding work had anything to do with the lights not working. The dispatched electrical contractor suspected the previous work probably involved a power surge that affected the low voltage lights. He stated the low voltage lights would not be covered by FAHW. He recommended I contact the company that had added my 50 amp to see what they could do.

Overall we are very satisfied with service provided by First American. The only complaint is that sometimes the process involved makes the completion of a repair take longer than we would like, especially for a critical appliance where delays create a difficult inconvenience.

First American wasn't good that was why I canceled them after the first month. I called and wanted to get a service for my toilet that was running. I called them on a Thursday and they said that it was gonna be the following Tuesday. They weren't willing to do anything and my toilet’s supposed to just run all weekend.

First American saves me a little bit because I'm a senior. So far, they've been good. They were easy once we got started. They were faster than I expected them to. We're finishing up on our septic and plumbing. It backed up into the house. They couldn't get me a technician so I had to get our own. We're out in the middle of nowhere so it's hard to get anybody out here. But the one we worked with was great. First American covered more than we thought they would cover. They paid for the cleaning and blowing the system. We finally came to a decision that they wouldn't cover anything outside the house, which a lot of people don't. Even our home insurance doesn't cover it.

I saw First American as one of the premier and highly rated services. I selected them because I want good quality. I'm spending $131 a month on First American to get their premier coverage. We used their services once for something that was very basic. We had a washing machine problem that ended up being nothing more than the knobs had become stripped and weren't working anymore. It was a matter of replacing knobs. The service was fine. The contractor came out very quickly and addressed the problem.

I had issues with my well pressure and my water pressure. Because I have a lot of minerals in the water here, I have put in a filtration system. And so, everything needs to be maintained. I'm really glad I have First American. So far, so good. I had to submit a claim a second time because the garbage disposal quit working. The tech unjammed everything in it and it was working for a day. But it quit working again so I resubmitted a claim and let them know that we should replace the disposal because the bottom of it is rusted.

I've been pretty happy so far. They're very professional and they have good follow-up. Some of that enthusiasm can be lost when the claim is moved to a contractor but where a contractor has dropped the ball, First American has been very good about going back in and saying, "Hey, come on. This is the ball, pick it up." They seem to really care about what they're doing, not just taking your money. I didn't get caught in any real loop with the reps and that means a lot to me because stuff like throwing you to somebody, and then getting disconnected after 45 minutes or, "I can't help you. You've selected the wrong prompt" really grates on me. They're very user friendly.

The lady with First American was friendly. She was in a different state, so she would try to call me and try to match up with my work schedule because I worked at 6:00 and I only get home until 6:30. She told me that I'd have to stay with the home warranty that I had for 30 days then a couple of days prior to picking up their home warranty, to drop the other company that I have. She was knowledgeable of her company. I kept the payment due date on the same day with the other company and she was able to prorate the payments. I made the payment, and she was able to keep it. It didn't hit my account till when my coverage hit. However, they didn't tell me that the companies that they recommend, all they do is email or text you. I had to call them to find out what was going on and who was coming out. But First American is good. They cover more than the home warranty that I had that's why they're a couple of dollars more.

When I was speaking to the rep when I was getting ready to sign up, he was super professional. I had an issue with my AC unit and the contractor asked different questions. He went with the simplest fix first to see if that would help and what he did actually helped. It was more of what I expected from my previous warranty company. If my previous company would send out a contractor, they should follow certain protocols to diagnose a problem or at least try to resolve it with minimal cost first and then work their way into what the problem could or might be. They would always show up, not do anything, say they'd send over a diagnosis, say they’d sent a diagnosis, but they didn't. And it’d take two, three weeks for them to send it over to the other company. And then it took another two or three weeks for them to get back with me on what was going on. So, I'd be in limbo for up to three months for one thing.

First American has been good. We have done two claims and they weren't able to help us, but they've been quick. One was electrical and one was for the pool, and they said that they were both pre-existing when we bought the house.

I'm good with First American. What they cover was a lot more than what the other ones cover and my deductible is only $100. We scheduled an appointment and a tech came out and did my preventative maintenance. He checked out everything, filled the paperwork out and gave me a copy of everything. He cleaned up the area after himself. That was what impressed me.

The coverage plan at First American is good. They've been very easy to work with. We've had to make two claims for two broken appliances quickly. We signed up in March and in April, we had a dishwasher go down. It was five days before somebody called me. I did not know that my claim had not gone through their online system. When nobody called me, I called and the lady at First American said, "I see where one was started, but it did not go through."

I had a problem with my heating and cooling unit on the cooling part. After I paid $100, First American sent a very pleasant service rep out who said, "You'd be better off just to buy a new unit." They seemed to be more interested in selling me a new unit than fixing my unit. That bothered me. I was unhappy with what they were saying because that's what you have a warranty for - if something stops working, then they fix it. When I looked at the bank statement today, I saw where they had drafted me. I need to talk to somebody at the company because I don't think that this is how it's supposed to go.

I had a policy with First American that covered my air conditioning unit. It was last summer and getting somebody out to even look at it was weeks so you're without air for weeks. Then when they came out, they denied it. The person that came out said it was dead and they refused to do it. I also had a claim for my refrigerator. They didn't deny doing it but said they couldn't get anybody out there to do it for two weeks. Who lives without their refrigerator for two weeks? Whatever the contract said to do, they didn't do it. I have seven houses, and I gradually moved all of them away from First American.

Signing up with First American was easy. I spoke to this man on the phone and he seemed knowledgeable. The policy covers everything except my air conditioning system.

They had my information incorrect after setting up the warranty. They had my contract sent to the property address which is where my tenants are rather than my mailing address. Because of that incident, I wanted to make sure that no one would be able to call and make a request without going through me. I asked to have a password put on for verification. It was said that the password would be put on. But when I had to call back for something, no verification for the password was asked and I got a little arrogant, smart feedback. He was like, “Well, there's no need for a passcode for me to ask because I see your number up here.” It wasn't what I had expected coming from a representative servicing their client. I wound up having to call back and I spoke with a young lady. Something went a little wrong and I asked to speak to a supervisor. The supervisor called in a couple of days later and we got things taken care of properly.

Lately, our air conditioning has not been working and I've been calling First American for hours and hours. It's kind of a runaround. I cannot even place any order with them because they need to send somebody to tell me what to do with the air conditioner. I left messages but they don't respond. I called six times and every time I was on hold over one hour and nobody picked up. They used to be good and sent us a contractor for the plumbing.

I have a Samsung dryer, and it stopped heating. It was just a year old and the warranty on it had expired. I went on First American's website one day, and they gave me a date. It was within two days that I had someone out. The service was quick, and the technician was good. He explained to me what he was doing and what he found that caused the problem. He was able to fix it on site, and it's working good now. All in all, First American is great. I've only had it for a couple of months, but their response time is good and I've shared it with some of my friends.

It was my first time since I joined the company to submit a claim. It was for the air conditioner and the gentleman who came out right away was very professional, did what he needed to do and took away what he removed. Everything was taken care of in that first visit. When the unexpected takes place, you're thankful that you have a company that has a good reputation that comes out and resolves the issue.

I called First American Home Warranty about my AC. It took them almost three weeks to send somebody out to fix it. I had to call twice. The first time, the rep said they'd send somebody out. I waited four days for the person to come out. I called again and they said the same thing - they'd send somebody out. I even called the people who they gave me the phone number to, and there wasn't anybody answering the phone. It wasn't on First American but it was on the people that they got on service. When the Sears technician came out, he said it needed freon but didn't put freon in it. I gotta go pay somebody else to do it. I'm so mad at First American, I don't even want to talk to them. I was dissatisfied with the service that they recommended me to. They need to change services because that service was crappy.

Some of the things that First American Home Warranty offered me versus the company I had were a lot better and cheaper. I talked to the guy for a long time on the phone and he explained everything to me in detail. He was very thorough and I liked what he was saying. I called them once and they sent me some stuff in the mail and let me read about it.

I liked the plans First American offered. They were competitive with everybody else. The price was a bit higher, but I care about if they're gonna get things done when they say they are and all the reviews I read said they would. The gentleman I signed up with was great. He gave me all kinds of details and I even called back the next day. I called other companies too. First American was the only one I felt not pressured, and I made my decision on that. They didn’t want me to get it right then, and I felt they were more comfortable about their product if they were gonna let me decide instead of rushing.

The reps were nice people. Nobody was pushy and shovey, and the warranty wasn't a crazy amount of money. The house is new, including the plumbing, air conditioning and heating, so First American is covered good for a while. My appliances all have warranty, but you never know when they're going to kick the bucket, so I figured I'm gonna get some protection.

The guy we spoke with was relaxed. He wasn't giving us any pressure on picking his company, First American, over another. He simply pointed out things that his company had versus the other ones and told us the choice was ours. We went with his company based on that and so far, so good. The only issue we had was when our microwave oven stopped working and we asked for it to be repaired, it took six weeks to get the part in to get it fixed.

When I spoke with the person at First American, she sounded like she represented her company. It sounded better than the other companies. When I filed a claim, First American's process was to immediately assign a vendor. It was a bit clunky in the beginning because I called to check on the vendor and the system seemed to think I had a vendor signed, and it wasn't the case. When I tried to call back, I got caught up in their phone tree and wound up pressing the number for sales. They said they were sorry and passed me on to somebody else. They troubleshot it and figured out what happened. There was a glitch in the computer system where it didn't quite do the handshake to the vendor. But that was resolved immediately. I got a call from the vendor later that day. They were out in two days and fixed the issue. I've had a similar situation with another home warranty who was horrible. This worked much better with First American.

I made a claim for my LG refrigerator that was not staying cold, and it was the very first claim I had with the company. The techs came out, and the problem was the motherboard. The motherboard on this particular brand of refrigerator is discontinued, so they couldn't find a new one. First American's choice was to take that motherboard and send it off for another two or more months to have it rebuilt. This is after almost a month of me not having a refrigerator. They were able to put another motherboard in but since it was not the original one and it didn’t match my refrigerator, I can no longer make ice. It was either I can no longer make ice in the refrigerator or I can wait three or four months to have my unit. I chose not to make ice, so now, I lost the capabilities of my refrigerator.

I put in a claim for my water heater that broke down and started leaking. They said it wasn’t covered. I had to come out my pocket for 1,400, so I cancelled that contract. They refunded me 600 and some dollars a week after I paid.