First American Home Warranty Reviews

I was only able to receive contact with the repair company after I called them when I had not heard from them in a week. When the machine was checked, there was no problem found. The repair person was polite and courteous.

They have still not resolved an issue with a claim I filed back in 2018, whereas, they are suppose to reimburse me for my Filter, that I paid for, out of my pocket. I was told that I would be reimbursed for it, back in 2018, and still nothing has been done. I have been calling and getting the same run around over and over again, regarding this claim. Everyone taking my information, having me to faxed the paperwork and email it to them, but, still it goes nowhere, and then, when I call back again. I have to repeat the information all over again, and each person keeps telling me that they're going to take care of it, but, it obviously, goes nowhere. Nothing has been done about it, to this date.

This would be my second year with First American and I've had no problems with it. Within a day, I'd receive an acknowledgement that the contractors have been out. The contractors are very polite and take care of my needs.

Plumbing Company personnel responded the same day I submitted my request and completed the work quickly. Their personnel were professional, knowledgeable and courteous. They worked cleanly and quickly and seemed to take pride is doing the best job they could.

Clogged pipe in past garbage disposal just replaced and waiting on microwave after repairman could not get the parts (not made anymore). Should hear soon. I have never had any problems with this company. Its response time or the quality of the no reason expect anything different now

Called about plumbing issues, quick response, very professional help, completed issues to my total satisfaction. Plumber was on time, very knowledgeable and professional and friendly. Job did not take as long as I anticipated, and was done with minimum disturbance to house and or living conditions. Job well done!!

Had to contact FAHW as plumbing service wasn’t contacting us with any info on when they would be coming out. FAHW then emailed the plumbing company and we received a call from plumbing company shortly after that and they came out the next day and cleared our kitchen sink drain. Plumber was courteous, answered our questions and cleared our sink drain in short order.

The vendor made the service appointment at the agreed time and date. A replacement pool heater was ordered and the entire process was explained in detail. Once the replacement pool heater was received the vendor's team installed in a very professional and timely manner.

First American Home Warranty has the option where you can go ahead and make the claim through the automated system. But getting ahold of someone sometimes takes a while. There have been some times when I needed to make a claim that I needed to make sure it was covered first or what I needed to do, so I have to wait on hold for a while. I'm glad we had the warranty because we had an older house that we bought. It had a lot of work to it already, but we have several things that had gone wrong since we bought it. I don't know what I would have done without it. I went ahead and renewed because I've had good experiences with them since I've had them.

It was easy to submit a claim online. It takes less than five minutes. I get the name and a phone number for the exact company that would come to do the service. And I get the notification shortly after requesting service about who will do it and whether I need to set up an appointment or not. All the contractors have been good. The only challenge is when a problem isn't resolved the first time. It's not as easy as going online and resubmitting the service request. I have to call and get ahold of somebody. If I follow the options, they just keep routing me to an automatic machine person, which doesn't respond to my questions appropriately. What I want to do is to speak to a representative. I would usually get ahold of somebody and they were always very helpful. So far, it has been a good experience.

We were going to need a gas water heater replaced because the previous owner of the house would not give us an allowance and First American would cover it if something would happen to it. The woman on the phone was very nice and was able to get somebody out. The company that was hired was very reliable. It had rust on the inside. The tech took a look at the age of the unit and listened to all our concerns and thus saying that it would be qualified for a replacement, which I appreciated than running tests and costing us a bunch of money and wasting their own time. First American covered it in full and instead of costing us $1,000, it only cost us $120.

First American has been great. I usually put in a service request online. After that, the garage door repair company called me and set the appointment.

Getting the appointments is based on the vendors' availability and they've been pretty quick. I've had an issue with the dryer and that was fixed right away. The only thing that’s kind of a bummer is that for each item that we have issues with, we have to pay $75 service fee, which I get because First American has to get a different vendor for each one. But other than that, everything's pretty good on First American’s end.

Once, I had a problem with the air conditioning unit and I had a problem with the breaker box because my electric wasn't working. The tech repaired that. There was another time where the handle for the drainage in the bathroom upstairs wouldn't stay down. I had to hold it down, otherwise the tub would fill up with water. First American also repaired that. The only thing that was an inconvenience was when my air conditioning unit went out and I wasn't pleased with what I was given to rectify the problem. I have a two-story home, and when they did the unit, it took a while before they could find someone. It was hot and the week when I had friends coming in, and I expressed all that to First American.

I had a claim for our dishwasher drain and I didn't have an issue with the people that went to repair it. However, the amount of time to locate the person or the company who is best suited to do the job and the amount of time for that appointment to get set up could be two or three days and I'm not satisfied with that part of the service. More than often, First American will give me a name that cannot do the repair and then I have to connect back with them, which is not always easy to find the right person, and to have someone else referred to me so that I can set up an appointment. If they could speed up and do a better job on that, it'd be great.

I love the fact that when I need something repair, I can always call First American Home and it taken care of. They always try to get your service completed as soon as possible. That’s the kind of service I expects from home warranty staff.

I have had only one negative experience here in Pueblo. Mostly due to communication issues. When the service was finally done, repairman did excellent job, so I feel an excellent rating for service is warranted. 2 different homes I - Arizona & Colorado. I refer FAHW to everyone!

First American came out not too long ago and they needed to snake out my drain outside. The repair guy beat me home and did it, and it was fine. He did it all in the same day so I was pleased with that. But I have an issue that hadn't been able to work out so I'm going to see if First American will work with me on that. My dishwasher and my garbage disposal is not working, and I've had two people come in and work on it. I'm tired of paying the fee and it's not getting done so I have to talk with them once again. But I don't want either of the people who First American sent out to come. The fee has gone up to $75 now so I have to pay that and then, it doesn't work long.

The claims process with First American went very smoothly and quickly. The guy who came for the plumbing in my bathroom was fantastic. He had to order the part and then come back but that was to be expected. With First American, stuff gets fixed and on the first time. I'm ready to call them because my refrigerator freezer has been out for almost a year. Sears has been sending technicians out on it but they have been working on my freezer now for over a year and they still can't get it fixed. They keep ordering part after part. I have a Kenmore refrigerator freezer side-by-side and the door that they ordered was for a Whirlpool refrigerator freezer. I called Sears up two weeks ago to tell them that the incorrect part was in my garage and they said they would get back to me. But they still haven't gotten back to me.

I've had three claims since I've moved over to the new place and had First American. Two have been completed, no problem, but right now, I have an issue with a leak from my kitchen faucet. The kitchen faces a window and the leak is pooling outside. I've been waiting on the company First American assigned for this job for at least two months. They told First American that it was completed, which was last week. I called First American and told them, "Hey, it's not completed. Can we reopen?" Apparently, they think something's complete when I still have a puddle of water outside that's coming from the faucet.

I always get my questions answered. And if I don't right then, First American makes sure to give me a call back within a very good timeframe. And everything is always detailed and understandable. The two times that I've had to go through them to get my AC done and to get the re-key were easy processes. I did everything online. Once I did it, the representatives got back with me in a timely fashion. The companies that First American used came out and did the work quickly and efficiently, and that was good for us.

I wish First American would have operators that have English as their first language. There is a bit of a language barrier sometimes. As for their contractors, the person that came out for our washer was awful. He made such a mess. He took the washer apart and there was grease everywhere. He also didn't bathe at all and we had to open the windows when he left the house. In the end, First American paid us money for the washer so we could apply it to a new one. Other than that, I would recommend this home warranty. It really has paid off with air conditioners and pool equipment.

Excellent service by James from Hers &His Plumbing. He was efficient, knowledgeable, professional and friendly. He completed the job satisfactorily within a reasonable length of time. He was a fine representative of his company. Thank you for sending someone who knew what he was doing.

Submitting claims is fine. The problem would be when it's time for the people to come out to do the work. I had a problem with my air conditioning unit where First American hires these contractors, then they come out and rip off the customers. The guy that came said he did the work but he didn't. First American got a reputable company to come out and do the work. But the guy that they sent out to do the work stole the air conditioning part from them and didn't place it in my house.

I live in Florida, so when my AC went out last year during 4th of July weekend, I was without air for four and a half days. And family in town. An option for an emergency factor under certain circumstances would be nice. But it seems that is never something First American put into place. Other than that, the warranty pays for itself in any type of older home, especially when you have units that are as old as the existing home or original to the build. So, I've put mine to use every single year on some level or another. In the overall cost of those, it has paid for itself, especially last year.

Disposal was jammed. Told him it keeps doing it. He unjammed and told me another way to unjam. It continues to jam and I have fixed it 4 times since he left. I am 80 years old and it is very hard for me to crawl under the sink to fix. My husband can't help me as he has a bad back and uses a walker. It is jammed now. Basically, he left me with a defective disposal.

It's easy to request a claim online from First American. They walk you through it and it's pretty simple. I seem to get scheduled quickly and I get someone out here quickly, too. We had a washing machine that we had moved in here that was not working properly. So, they sent someone out to diagnose it, ordered the parts, sent them back out to fix it, but it didn't fix it. They had to order other parts, come back out, then they got it done.

When I turned on the heater, it would set off the smoke detectors and the filter was really clogged. I'm a 66-year old man who's had a hip replacement surgery and I couldn't really climb up on a ladder and change our filters. But the young man that came by took care of it. He blew out the filter and changed the smoke alarm battery. He was outstanding and I was really happy with it. So, I would give First American super good marks because they took care of the issue very well and very efficiently.

When you submit the claim with First American, they have whoever they contract out to contact you for an appointment and so far, I only had one time where I wasn't contacted. And the thing is, sometimes, per the contractor, they're only allowed so many hours or so many minutes on the job. So sometimes, they don't get the job done. It happened with my electricity which never got resolved. There has to be some wiring that's questionable in here from when we bought the house because we just bought this house in February. When the techs came out, they said they didn't know where it was coming from and that we'd have to put in another request for them to come back or we could hire them on our own. Apparently, First American would not allow them to continue the job. The way that they described it was that the job should only take X amount of time and if it takes over that, they had to leave and come back. That's stupid.

We used First American one time when we had an appliance that needed a repair and the contractor who came out was very good.

I've only had one bad experience. The company lied to me, so that left a bad taste in my mouth. The rest of the claims were smooth. Overall, I've been very satisfied.

Our dishwasher broke in July 2021. The same contractor has come 5 or 6 times now, but the machine is still broken, with the same error code. I complained to FA many times, and requested a replacement, but they say a contractor must recommend replacement. On one call to FA they said they'd first have to send a different contractor for a second opinion. On another call I was told they can't send another contractor unless the original contractor claims he can't fix it.

Very happy with the service, been with FAHW for several years and they have never let me down, they have fix my A/C problems, Washer machine, Plumbing issues, electrical and garage door problems, will definitely recommend it to everyone I know.

It's been really good with First American but the people that they refer out to come and do the work are the ones that I have trouble with. They're not calling or not showing up or showing up at the wrong time. Also, a couple of times, they came unprotected with no mask.

I have had a few claims and everything went perfectly. I will be renewing my warranty. I am very happy with the service. I would definitely recommend them to anyone looking for a home warranty. I called for an electrical problem and a dishwasher problem. Both companies they sent came out fast and the service was friendly.

As I world full time, Monday - Friday from 0600 Hours to 1800 Hours, I need to have all the work completed on Saturdays. First American Home Warranty is nearly impossible to reach by telephone Saturday, if there is a issue with the contractor. And unfortunately there have been some issues with the contractors they sent out.

Overall experience with First American Home Warranty has been great over the many years we have used them! Response times and a professional service network is what it is all about. We would certainly recommend First American Home Warranty to anyone.

First American Home Warranty assigned a plumbing company that did a good job. When the plumber checked out the leak, he told me what had caused the leak and he fixed it. He was in and out in a matter of a few minutes. I am totally satisfied with First American Home Warranty.

Everything was quick and easy. Because I'm new to this home owner and the insurance, they gave me detailed instructions of everything I needed to do. I liked that part. Customer service was awesome. Team they sent out fantastic. Great from beginning end!

Our washer stopped draining. It was the pump motor. The process for making a claim is so easy and the response was fast. The repair person was professional and friendly. Fixed the washer fast and didn't leave a mess. Highly recommend.

I was under the impression my garage door was covered as it relates to the mechanisms that make it work. I was not trying to replace the door but I was told that the mechanism wasn't covered. It needs to be more clear in the contract as to what is covered and what is not as it relates to a garage and the garage door.

I made a service request in which I stated that the furnace was making a lot of noise but was heating. After a week, a SEARS representative showed up, looked at it for 10 min and said it was probably the fan but First American would not fix it until the furnace would not produce heat. Not at all proactive and I paid $85 for that "service".

Big THANK YOU to Michael ** for making this inconvenience a very positive experience. To us, his main goal was to make us right again with issues we were having with our refrigerator. And he did. We are very happy with the outcome. We had never owned a previously owned home but bought two this year and both came with a First American Home Warranty. Based on this experience and the job Michael did to find the right resources and get it fixed, we will be renewing both policies for many years to come. What a great relief to know that FAHW has our backs if something unexpectedly goes wrong. Thank you.

First available appt was 6 days out. Since I had a refrig with a freezer which was full,I was told I couldn't out reach a different repair service that could come sooner.. This not acceptable and I am considering cancel my policy and also recommending the same for my friends.

First American was responsive and approved the replacement quickly. Surprising, however, is that we're being charged $570 for items not covered by the home warranty, including haul away of the dead water heater. How is hauling away the old appliance not part of the job? Other things we were charged for: new pan, gas and water fittings, etc. and installation of everything but the water heater itself (which consists of lifting it onto the pedestal).

He was excellent, he competed the task in a half hour and worked very clean. He informed me, they guaranteed their work. He made my day and he was polite. He put a smile on my face. I would recommend Bishop Plumbing.

Never was contacted. Needed a plumber because of low water pressure and gas leak. Found a plumber on my own and did not use my home warranty. I’ll try again when needed. The procedures to use your service's not easy.

Used contractor through First American, did the job right but felt $85 service charge because of First American made the cost a little more than it would have been with another qualified contractor. Will ask First American if I can use another company for same work or if one affiliated to them must be used.

With the two different plumbing issues that we had, the plumber was timely, efficient, and professional in the repair that needed to be done. The people at First American Home Warranty were able to connect us quickly with an experienced, professional plumber. They also followed up with us to make sure that the job was done correctly into our satisfaction.

We all know that delays occur, but what I was surprised to find out is that First American doesn't seem to have a policy on how long a customer is expected to wait. They are also a little behind in their communication as I just received a letter from First American telling me that the part for my dishwasher has been delayed. They know it has already been 30 days, but they are asking me to wait another 30 days. Asking, that's cute. They're telling me I have to wait 60 days to get my appliance fixed. Interestingly enough, my part had already arrived and my dishwasher is fixed. That part is good and their service representative, KC Appliance is fantastic. But their outdated letter told me I was expected to wait at least 60 days for an appliance repair. What if it had been my refrigerator or freezer? Does anybody else find that unacceptable?

I bought my dream home in February 2021 and it took less than a month to get from making an offer and getting the keys! What a kind, professional and caring group of people I had working with me. I would definitely recommend them to a friend!

Totally happy, placed request 10-19, vendor out 10-20 identified problem & ordered new thermostat. 10-21 returned, installed and I have heat. Strix Inc was professional, prompt and kept me in the loop via text. I would refer Alex to anyone looking for heat or ac help.

I have been with FAHW for over 15 years, for all 4 of my homes, which one was a rental. They have been a godsend for all the repairs that I have needed through the years. Although some of the Vendors were not topnotch, FAHW just reassigned me to another vendor and they have honored every service claim I have requested (AC, electrical, plumbing, fans, ducts, water heater, washer/dryer, toilets, sink disposal, refrigerators etc.). I have heard horror stories from my neighbors and acquaintances that had other Home warranty companies refusing to cover repairs, leaving the homeowner to cover the expenses.

FAHW was very quick to get an evaluation of my burned out clothes washer, and had a new GE washer delivered and installed within that week. I cannot be happier. I’m pleased I have FAHW. I tell everyone I come into contact with about FAHW and their excellent service and support.

Repairs were made and everything working fine. Have not had any more tripped breaker or any other power outage. Repairman cleaned up after work was done. He completed his task in a professional manner. He stayed in contact with me on the time he would be there via text messages and phone calls. I thank him paid the fees and he left. Nothing more to add to this review.

Been waiting to get my pool heater fixed for almost 2 months. Contractor does not respond to me nor your company. You need to get another contractor!!!! Very unhappy right now with this matter. Would just like to have my item fixed. The reason I have a home warranty. Also would love an update to what is going on in this matter. Thank you. Robert

Technician said that his credit card input wasn't working on this machine. I wrote a check for $85 and he scanned it. Check was cashed for $99 which was what he said would be their charge. The bank credited our account for the $14.

After 4 trips toilet still runs. Unsure why it takes so many trips to repair a toilet. Why was toilet not overhauled on the initial trip? It has taken almost 3 weeks to get to this point. How much longer is this going to take?

We were very happy with the service and cooperation with First American. We had only one bad experience where the vendor would not install our new dishwasher. Bottom line was someone saw the problem on your end and immediately got a new vendor and fixed the problem. Solution; watch who you select as vendors. We will use your service if we should be in the situation of owning a home again.

We have been pleased up to this point with our warranty. But now with the dishwasher replacement needed it has been nothing but an inconvenient process. We are finally getting somewhere after we had to make a call to our local rep for FAHW. However, we were under the impression that the 2nd tech for the 2nd opinion would be sufficient enough to start the replacement process and now we find out it is not. So we have to wait another 5 days just for the followup but still no working dishwasher.

I went with First American because they have a multifamily division. It's easy submitting a claim with them. The real problem I have had is them using Sears. Sears is the worst people I've ever dealt with. They're disorganized and slow. I've been in disputes with them for the last five years. I realize Sears is a huge company, and they probably work out deals with First American. But if a lot of people are dissatisfied with them as much as I am, First American might want to take another look at them. First American could also work on getting more contractors. Another thing is sometimes, the people you're talking with don't have prior information as to what's been taking place on a transaction. Other than those, most of the time, the experience is very good. I'm very happy with First American.

I've had one of First American's warranties before on my ranch and I liked the service that I got. I am very familiar with their rep that's why I went with them again this time. I felt comfortable doing it. I've submitted two claims, so far, and they were both very easy. The website’s very helpful and easy to understand. It's very well put together too. One of the contractors they sent was iffy but they sent someone else out to re-do what the first contractor did. The second contractor did an excellent job and was a lot more communicative. The other contractor who came out and looked at our oven was excellent in every way.

I've had First American for years and years, and they have been very good until recently. When our air conditioning and heating went out, it took us three months during the summer to get a new unit. We're older and we had to live in this hellhole for three months before we could get our air conditioning and heater set up with the companies that First American uses. That was ridiculous.

With First American Home Warranty, it's been easier to budget unexpected expenses because of owning a home. They’ve been good about repairing things. They’re pretty timely. If they’re not able to repair something as far as within a timeframe that I was quoted, a rep will usually call me back. So, I don’t have a problem with them. They have repaired our furnace, water heater, evaporator coil, some general plumbing, two garage door openers, microwave and garbage disposal. It’s pretty handy. I had an issue with the furnace contractor but other than that, the contractors have all been really nice. I’d recommend First American.

We love First American and have told people about them. They're probably the best thing we've ever done. We have had them now for about 19 years and I'm so glad we never let it lapse. We've had to call them multiple times for plumbing issues. We had to have our furnace and hot water tank replaced. Right now we're going through a plumbing issue that we're being helped with. First American is easy to work with. They have always been there if we had any questions.

I filed a claim with First American and it was very easy to navigate the system. I like the ease of being able to do it online. If something happens in the middle of the night, you don’t have to wait until the next day. You can go online and do it there and then. The repairman they sent out explained everything he did and why he didn't do something else. He let me know what was going on. However, he had to wait for the supplies to come in to fix the issue.

The claims process can be a little frustrating. The initial claim filed is digital now, so I don't actually speak to a person, but it works pretty well. Then First American would send a text and email to show that the claim has been started and give contact information for local businesses. The problem I've had is that the local businesses have not always been very good to work with. There've been a couple of times where I've had to cancel the claim and pay out-of-pocket because I couldn't get responses from the local businesses. I wish First American would have more local contacts that have stronger business work ethic. Other than that, when I call and follow up with them, usually, it's been a good resolution.

I am now in my 4th month to get my refrigerator repaired. First American keeps wanting to send the same contractor to my house that has No Called No Showed 4 times. I have repeatedly asked for a different contractor. I have also asked for a manager to call me about this issue. Two months later still no call. I cannot in good mind tell anyone to use them.

I purchased this First American Home Warranty for my new Home. Toilet: Ideal Plumbing came out and replaced the wax ring on the toilet on August 2 2021, as it was leaking. It has the same issue on October 10, 2021. Since it is past the 30 days. They created a new claim. Their work only last 30 days. SPA Motor: Sent out a contractor that said it was a maintenance issue. However, the spa has been professionally maintained since the inspection and it was not a maintenance issue. FAHW is charging me the deductible for the incompetent contractor. As I hired my pool guy to fix the motor and now it works good. He said it was not maintenance issue. That the motor burned out. They said they would waive the deductible but it has been over four months and it is still on the account that I owe it. STAY AWAY FROM THIS COMPANY - THEY DO NOT HIRE COMPETENT CONTRACTORS.

My refrigerator quit freezing and the refrigerated part wasn't working. First American sent a person out to check it and the person told them that it was no good. And the Freon was leaking, so they had to replace it. But getting the replacement was a headache at first, because I live in a condo and I live upstairs. The claim adjuster went to her boss and purchased a brand new refrigerator because we have the warranty to purchase a brand new refrigerator from Lowe's. And Lowe's came here, but they said the refrigerator was too big to bring up my stairs. They didn't want to do the work of taking the one here that we had out and bringing the one that she purchased. They did it twice, so they gave the money back to the First American Home Warranty.

Updated on 02/08/2022: In September 2021, my main bathroom there was a leak due to a flange. The water was leaking water. The first plumber sent stated they could repair the issue. However, in an effort to repair they needed to chisel the flange out of the concrete and needed to move the pipe to adjust the commode. AFHW found an exclusion that all them not to pay for issue. Or plumber said they could use a turn flange with a wide seal. We have been going back a forth since September. Then October they sent someone that said there's not a leak without turning the water on to the toilet and left. I turn the water off to avoid more water. AFHW went along with the company's diagnosis.

For the most part, things have went smoothly with First American. When I initially make a claim reported, they make me aware of who the contractor will be and they give me a number in case they don't contact me by the end of business day or next day. But I've had bad experiences with some of the contractors that they referred and the one that really stands out to me is when I had a contractor come out and do my air conditioning. They took my money before the permit was approved and after I made First American aware of that, they told me that it was between me and the contractor. That's bad business for them.

First American Home Warranty (FAHW) refuses to honor the "Premier" coverage we purchased for our HVAC. We have called multiple times ( 09/29/2021@ 1141 AM and 10/08/2021 @ 1050 AM and 10/08/021 @1130AM) to obtain a resolution. We were denied the opportunity to speak to a supervisor, we were also told that we could not speak to the legal department and that there is no address to serve legal papers at.

First American has been good to me in getting somebody here who's competent and can do the work. They would also cover some of the stuff. For the last claim I had for my stove, the wrong part got ordered and when the tech came back the second time, it was perfect. It worked and he did a great job.

First American is the best company that’s out there. But you go through many channels in submitting a claim. If I call, it usually takes me five to six people, and sometimes it takes me multiple calls to get through. So that part needs some work. Then, if you want to pay, you can go online. But if you call just to have a question, it's a different story. I called a week ago with since I wanted to upgrade some of my things and I never did get ahold of anybody. They kept transferring me then I got disconnected. I tried it another day then I finally just gave up.

Placing a claim is very easy with First American and I usually get a vendor pretty quickly. But the vendors have been hit and miss lately. Some of them take a really long time to respond back and to make an appointment. And some of them are not very good, but it is what it is. Overall, for being a home insurance company, they’re pretty good. I have recommended them to my uncle because they have fulfilled most of my needs. They haven't rejected many claims, so I feel very happy about that.

Everything has been very good when I've dealt with First American. The process is very clear and efficient, and everything's done very efficiently.

Work order #**. My wife and I recently purchased a home and we receive a warranty as a condition of sale from the previous owners. This is literally been the worst part owning our home having this warranty. It is an absolute joke. They are claiming we owe them $100 for a service call. When we requested someone come to our home we told them what the issue was since we had a plumber look at it already. We told them if there’s anyway the claim would not be approved to not send anyone to our house since there is $100 fee. They told us everything was OK and they sent someone to the house. Of course as soon as the plumber arrived he told us that it would not be approved because the drain in question was not properly installed. (They confirmed that the issue was exactly as we said it was.) Keep in mind is the drain was installed in 1991. He did not touch the drain or come within 8 feet of it because of its location.

I would submit a request online or over the phone to First American, then they would respond with some technician or someone who's going to fix the problem. They would contact me within 24 hours, but it doesn't even take 24 hours. And they schedule us, we have an appointment, and the techs come out. So it's really been great. They were quick to respond and send someone. If there was a part that needed to be ordered, they would order it and bring it the second time. Then the techs would come and fix the issue.

I didn't expect my oven to go out right when I moved in. I spoke to the rep about my replacement for my stove and the claim I filed. She was very polite and efficient. All I did was come home and my stove was put in. So, the contractor did good for me. The warranty saved me a lot of money. First American is a great company and I would go with them again. I will renew it.

I did my claims via the phone first, but once it was online, I just do it online. It's easy to make the request online and I get a quick response from the service provider. Everything works out good. The contractor that came for the microwave was a little slow. They were supposed to order a part, and then I followed up with them, and they took forever to reply. Even First American tried to contact them and couldn't get ahold of them. It took two times and then they took care of it.

Have paid every month for years, finally had to file a claim on refrigerator 6/21/2021. The first 3 service techs they sent were no shows. The 4th tech came out a month later, diagnosed several bad parts and ordered. 3 months later no repairs made. Freezer has to be hand defrosted once a week with a hair dryer. First American refuses to replace saying parts are on back order. I asked what the time limit was for backordered parts. They said there isn't one. I asked what if they're back ordered for 3 years, the Claims Manager said then that's when they would be in. I asked for the issue to escalated and was told this claims manager was as high as it could go. They are refusing to replace a unit for which parts cannot be obtained, thus avoiding honoring their contract.

Once I submit my claim online, I usually get the name of the company and the phone number. Then that company texts me to let me know that they're gonna be coming out. One of the contractors has been great but one was a total rip-off. They way overcharged us. They took advantage of my husband, who has Alzheimer's, and we’re both senior citizens. They built a little stand for the water heater that was comprised of about three two-by-fours and some sheetrock around it. They charged us $750 for that. It didn’t take them any more than 10 minutes to build it, and unbeknownst to us, you can buy them at Home Depot for $50. I relayed that to First American. It was horrible. I was not pleased with that particular company. But First American has been good overall. They responded to everything I’ve asked them.

I called First American because my next-door neighbor had them and he said that they replaced his air conditioning unit. So I went with them and lo and behold, the AC stopped working. It was well over 90 degrees that summer and for days in a row. I called First American and the representative said “Well, you're not covered.” But I said, “No. When I went with First American, I specifically wanted my air conditioner covered because of a situation like I'm going through right now.” I talked to another representative and he said that the first representative that I had spoken to was no longer with the company. He also said, “We got you covered.” The contractor came out and fixed the AC. They’ve been great ever since.

First American exceeded my expectations since we've been using them. I am pleasantly surprised and I plan to continue to renew my warranty each year. But sometimes it's difficult to get someone on the phone if I need to not go through the automated line. I'm not a huge automated person. But when I get them on the phone, they are easy to talk to and customer service-focused. They get right to the point. They listen to my concern.

If I could give 0 stars I would! American First Home Warranty is the biggest ruse. We have been fighting with this "so called" service for almost 2 months to fix an AC unit in Texas in the summer. Gladys ** is the worst service person I have ever worked with at any company. Despite numerous attempts and tons of data and proof that my AC unit was bad, they continued to give reasons why they had to delay fixing the issue. I was defrauded by this company and they have NO interest in helping resolve this claim. In fact, they informed me my portion to pay was almost as much as the company who had given a quote to fix it. What is the point? Please warn any and all potential customers/victims not to use this service. I will alerting ALL realtors in my area to stay clear of this company and advise their clients to do the same. Bryan

My a/c broke. My house got up to 94 degrees inside and started leaking. The most this company would do is offer me a phone call for an appointment that could be 4 days from the phone call. Absolutely ridiculous! We could not get a tech to call us. We couldn't emergency service. You did Absolutely nothing but take my 85 dollar service fee. I then had to call my own company to get service which cost me yet additional money. You people are thieves and do not provide any competent service for our money. It took me over 5 hours of phone calls with no resolution or assistance. What you say you offer and you actually provide is a scam! You should be ashamed. I'm telling everyone to stay away from your company because you stink!

I used to call in my claims with First American but now, the process is more automated so I do it online. It seems to work great. I’ve done my water heater, a couple of faucets, and my thermostat. I also had a guy come and do the toilet a year or two ago. The home warranty is good to have but I wonder sometimes how much it pays off. I go back and forth if it is worth it because I don't use the service very much. When I do use it, it's usually for small things that wouldn't have been that expensive to do myself. The home warranty is more of an insurance for cases where something huge ever goes out like if the air conditioner explodes.

Spent a lot of time talking to home warranty companies to find a fit with what I needed warrantied. 1st American, Ms **, assured me that all the items we discussed would be what I paid for. We went item by item on the Renewal notice. I thought I was getting what I asked and paid for, but when I called to have something done, I was told it wasn't part of the plan. I paid for optional items and it was on the list as "optional items included in plan". I chose this plan over less expensive plans just for this coverage. The contract on the web page is not an easy read, I trusted Ms. ** to be accurate with the quote she gave.

We got First American Home Warranty when we bought a mobile home and they came out and fixed whatever we needed. We tried another one or two companies, and those were just crap. This one’s a good one. The only hassle I had was that they said the garage door was covered. I turned a claim in for the two cables that hold the garage door and they weren't covered. Then, the spring broke on the garage door and it was covered. I had a company that gave me a price saying they could fix it. But the man they sent out ran over it and said that he couldn't fix all the doors and other things and just said goodbye. He just didn't want to do it. I'm never going to use that same contractor. In the end, the wife made me put in a new door. But still, with this warranty, I get things mostly repaired, no harm, no foul. The customer service was also good. I like them.

First American has comprehensive coverage. We've done five claims with them and our experience has been positive. The process was nice and easy. Everybody was great.

I've always had good experiences with First American. They fixed the air conditioning unit, heating unit, and dryer. The service was always very professional and timely. I’m happy.

I did an electrical claim, a house fan claim, a two-appliance claim, and a plumbing claim with First American. Getting a contractor is quick. By the time I file a claim, we are at least in communication within a week to have somebody come out to the house. Right now I have a claim and somebody came to my house almost three weeks ago. It's still not finished. The electrician had to order a piece then I went back into the system. the problem is once someone comes out, they tell me what needs to happen then I go back to the bottom of the scheduler list and it takes a while to get somebody to come out and fix the problem. But I'm patient, so it's fine. I'm happy with First American and we renewed our contract. They have been great for us.

The last contractor came out just to replace the icemaker but the one they ordered is not the same as the one we had. It makes half the size of ice cubes, and it doesn’t keep up with my wife and I on a daily basis. So, that didn’t thrill me much. But the contractors were very good up until that last one.

I just bought this house a few months ago and then the owner had a one-year insurance premium for First American. Since the owner hasn’t been living here, some things were broken, like the microwave, and I waited about one month for it to be repaired because they had to order some details, about three weeks, but still, a long time. Then with electricity, it’s even worse. I’ve been waiting for many months and the electrician just came last week. He was supposed to change two bathroom tanks. He just brought only one and he even didn't have any idea that it was supposed to be two. Now I have to wait for another three weeks or so to replace the other one.

I've had First American for many years. Not only on this house, but on my first home as well. I picked them up on my first home because I had two other home warranty type companies that I was very disgruntled with. When I picked up First American on my first home, they were very reputable, reasonable, professional and got things out to me in a timely manner. When I went to buy my second home on December last year, I told my Realtor to get them because I was very pleased. As part of the realty agreement, the sellers had to provide me with First American this year. I was comfortable with that because I had no problems with them at my last house. This year, however, I've gone through a series of problems with them, and this is all documented.

First American Home Warranty gets things fixed. It's not as fast as supposed to or as easy or friendly as it could be, but they are there. I'm satisfied even though I'm not happy with the last engagement I had. The last claim that I submitted was for an appliance. My washer at my guest house went out, and the contractor, which is centurion appliances, showed up an hour late to the appointment. Technician did not even introduce himself, was short and not engaging at all. He looked at the appliance, left, and then he took almost a month and a half to come back and get this resolved. No communication was given. It seemed like every time I called First American, they tried to reach him, and they would be non-responsive. Miraculously, after they got ahold of them, the part came in.

I inquired about the price of an upgrade of my policy upon renewal in February!! The representative wasn't able to tell me and was very short in her answer. I have not made any claims but was inquiring about the Premium.

Getting the claim followed up in a timely manner is difficult. First American says within 24 hours, you will have somebody call you, which sometimes happens, or I call them within 24 hours. But it might take up to 10 days for the contractor to get out. There's also this waiting for the part, which is another week or more, and then there's the scheduling. So it's taken at least a month, sometimes even a little longer, to get the whole item repaired. 80% of First American's contractors have been really good. We've had three different fellows come out and they were all very nice and congenial. They tried to be on time and let me know that they were coming. But one fellow didn't get the icemaker fixed correctly. We called in some months later, and First American said they would take care of it and put it on with another order. So the next guy came out, ordered the correct part, and it got fixed completely.

In February I had a plumbing leak. Called and finally (2 weeks) got sch’d for service but they were a no show after I waited all day. When rescheduling I was told there are no plumbing companies near me. I live in Lee’s Summit, Missouri-REALLY? Anyway I was told if I get my own plumber they would reimburse me. I asked friends and got a plumber out. He did the repair and I then tried to get reimbursed. Denied due to service was not prior approved. OH YES IT WAS! Anyway I didn’t want to waste good energy on this since times are tough everywhere right now anyway. Started to have drain problems in the kitchen sink. Called FAHW April 21st. Took over a week but a plumber came out. He pushed compressed air twice from right sink (left sink was problem?), anyway- he said this should do it. That evening- still not draining. I called and asked if they could come back out and snake the line.

The last time that I put a claim in, it took a month before anyone got back with me. First American sent someone out to do the job. However, a part was needed. The contractor kept in contact with me. However, I didn't hear any information from First American until I reached out to them, and then all of a sudden, I get an email the next day saying that there was an update on my account. But there was a part I needed. They ordered the wrong part. But the contractor was able to finagle it to where the part will actually work.

It's easy to submit a claim. I just call up and tell First American something's not working. But when I had my last claim, my water heater and my water softener went out, and it was several days before the contractor even got to me. I consider that situation as an emergency. I'm 87 years old and I was without hot water and heat for three days.

I have been in Real Estate for 20 years. I used to suggest to my customers to utilize their Home Warranty plan, but no more. I have a Home Warranty on a property I own and the A/C went down. The vendor they chose came out and said the system needed to be replaced. So you would expect the Home Warranty company to get a quote from the vendor and order the equipment. Well none of that happened. I have over 20 hrs invested in phone time to get nowhere. After two weeks and getting nowhere they offered to do a cash buyout. I thought this is great. I will get bids from a more local company.

It was really easy to make my claim. But it took a little bit longer than I was expecting to get the washing machine repaired, but that wasn't First American's fault. It was a special order part, and it took a while to get. The contractor that came out was a local company and they were great. They were very professional. The tech worked with me. I'd call every four days to see if they had received the part and she would get in touch with First American Home Warranty and they would track the package. It was good. I didn't have to buy the parts and labor and I only paid $75. So it wasn't bad. First American replaced the dishwasher that stopped working last year. So I've been real happy with the experience I've had with them.

I've been with two other companies and I didn't particularly like their service. I put them side by side and liked what First American offered, promised, compared to the price. So far, all of my experiences have been positive. Whenever I put in a request for service, they got back to me quickly as far as letting me know that they had sent it out to the provider. Now, that's where it falls down, although I know they don't have the control over the providers. We had a clogged toilet situation where it was about five days before the provider was able to come out. First American did not have one in the area, so I had to find my own. Once the provider got out here, they did everything perfectly. But then getting the reimbursement was done perfectly, so I had no complaints about that.

UPDATED 9/10/2021: Have the claim in for a month. Missed 2 days of work. Still no dishwasher!!! Very disappointed with this company!!! Waste of money!! No one will call me back. 1st American should follow through with their customers. Someone needs to call me back!!!

Prompt, quick, had part on truck, efficient. Nothing to complain about. I have had FAHW for 18 years and have always had good reliable service. Appliances, plumbing, furnace, any problems I have, they take care of, and I pay on a yearly basis so all I have to deal with is a small co pay.

We are very pleased with First American Home Warranty. Approximately two years ago our refrigerator stopped working. FAHW sent a repairman out within a day or so. When all was finished they had installed a new condenser and computer? It probably would have cost us a thousand dollars or more had we not had a home warranty. This year, 2021, our heat pump stopped working and FAHW replaced it with a totally new heat pump. They did it without any argument etc. We have used FAHW for several years now and highly recommend them. We wouldn't be without their service...and it is reasonably priced. I was a realtor for 24 years and they were my home warranty of choice. They never failed to make things right. People need to remember that with just about everything,things go wrong, or are not done as quickly as impatient people want done. We don't think you could do any better with any other home warranty.

I have a open claim for a ac replacement and I was told that I had to pay $2500 to get the job done. I asked for a cashout and I have been getting the runaround. I was assigned a claims representative named CARLOTTA ** at extension **. It's been over six weeks and I have left over a hundred messages on Carlotta’s extension and still haven’t received a call back. This company is impossible to deal with.

The worst insurance company I have ever dealt with. Our dishwasher stopped working and insurance assigned service called Smart Choice. Smart Choice technician came 4 times and he had no idea (he even said he would lose his job if he tells he can't fix). We explained insurance and asked for another service. Insurance assigned Fox and technician figured out the problem but insurance decided to assign Smart Choice back. Smart Choice keeps cancelling request. Now insurance company keeps hanging up the phones. By the way, you can't send emails or submit any issues/complains through their website. They blocked all written communication ways so there is no proof left.

For over 25 years as a military family we moved around 17 times and always relied on home warranties until now that we were are in our forever home. Our AC stopped working last week and we immediately place an order for repair. The AC is still not fixed, company has not even ordered the part, it's almost 100 degrees here in Texas and the vendor is trying to overcharge us for added repairs that are not necessary. We even paid the top AC company in the area for a second opinion and they provided a report and offered to talk to First American to verify that the repairs or modifications Cortina & Sons are not necessary and are fraudulent. This is the worst home warranty company ever. Canceling ASAP! Going back to American Home Shield.

We had a couple of rooms without power. First American sent out an electrician who determined the problem was not in the breaker box and recommended rewiring. That company submitted its recommendation to First American who then sent out another company who found the loose wire in one of the wall boxes and fixed the problem without a major project. First American is a smart outfit.

Triton Plumbing did prompt, professional job, arriving with correct part after receiving schematic of system online. Allows doing job on one visit and quickly. Mr, ** has encyclopedic plumbing experience and a full collection of potentially necessary parts in his truck.

I had a leaking pool pump. I called to put in claim and it was fixed without further ado. I appreciate the professional treatment that was provided by First American Home Warranty and by the technician they sent to fix the pump. I'm a satisfied customer.

Diamond Garage Door repair. Excellent. Gentleman was courteous and knew what he was doing. He explained the entire process to me. The only question I have is why wasn't the repair covered? I had to pay the $700.00 plus the $75.00.

First American Home Warranty was Great!! Good service with nice people! Now the Plumbing service All intercity Plumbing came and replaced the disposal that was leaking and left me with a NEW LEAK from one of the connecting pipes and would not come back the same day. Very poor service. Will never let them in my home again!! I paid to have somebody else to fix the leak.

As always, this warranty company is the best. Prompt service and excellent follow-thru. The appliance company was wonderful to work with on the appointment. Looking forward to the new stove being installed. We have this warranty on another home. Same great service. Thank you.

This is my first warranty with this company and I have always had a good experience. Having an old home, I've used them multiple times and have gotten my money's worth. I am definitely planning on renewing my policy and also recommending to family and friends.

Quick response from one serve provider assigned; no word from another. Seems odd. I am hoping that the second provider reaches out soon. I don’t understand the difference. My payment was promptly taken, and the service not yet provided from either provider. As a new customer, I am not yet impressed with the promises for responsive service.

The problem was dealt with adequately. On one toilet I think the problem was a little more extensive and required more repair or replacement of parts than I was able to get in one visit. I still fiddle with the toilet to get it to stop leaking in the tank but it eventually works whereas before it just leaked liberally. But honestly I shouldn’t have to fiddle with it all.

Pruitt’s Plumbing did a great job and as such I hired them to do two other projects. They called within 2 hours of me calling First American. The individual was Polite, courteous and made an appointment that was within a couple of days. After the job was completed they called to ensure all was working as needed.

Took too long to get to home. When there told me over the phone that compressor was gone. Told me it would take 2 to 3 weeks to get another one. Also stated it would cost us up to $400 to replace compressor. Suggested we get new unit. I think the out of pocket charges are too high and time to get compressor is ridiculous.

Response from FAHW was very timely and they scheduled my repair very quickly too. The company that FAHW assigned to do the repair was responsive and contacted me within 24 hours. They were at my house the very next day to do the repair and to my surprise, they noted the issue and had parts on the truck to do the repair immediately on the spot! I figured they would have to order parts and then come back to complete the job but miraculously, that was not the case. They were in and out of my house with the repair done accurately the first time around in less than 90 minutes. I am completely impressed with how FAHW handles claims and I like the companies they engage to do the actual repair. Their vetting process seems to work!

Washer would not spin out clothes good. After Pro Services repair arrived they quickly diagnosed the problem and made the proper repairs. Everything works great now! Very pleased with Pro Services. Strongly recommend Pro Services for repair service, professional and friendly.

Service called within 12 hours to make an appointment for the next day. Showed up within the 2 hour window. Finished in 20 minutes (replaced trap under kitchen sink which was corroded through) and did an excellent job cleaning up. Very pleased!

Updated on 9/13/2021: Today is September 13, 2021. I filed a claim for my air conditioner on May 27, 2021. My air conditioner remains broken. It has been more than a month since I have been able to get any information from anyone at First American. My claim has been assigned to a single employee, Carlotta Roberts, who I have never been able to reach, and they are the only person that can give me information according to the dozens of other people I have spoken to.

The staff was very friendly and helpful! Quality service and a prompt response in getting my refrigerator repaired. Staff was very helpful In expediting and keeping me informed about the repair process. I would recommend First American Home Warranty to others!

Technician, Demarius, was professional, on time, explained our problem in detail, and repaired the leak on the same day. His company, Patriot Plumbing, came out the day after we placed service call. The repair saved us gallons of water loss.

The vendors they use are very good, knowledgeable, and customer friendly. When you place an order for work on the computer, their system tells you almost immediately who your vendor is and notifies the vendor immediately. This is really great.

Customer Service from First American was awesome; not only in really listening to our problem, but, offering wonderful solutions. Contractor, Urban Designs, called us approx 4 hrs after talking to customer service, came out same day, resolved problem! So very different from AHS that we have had for 13 years!! WE will definitely recommend/review on Social Media so everyone can purchase their home warranty thru you. Thank you.

Very pleasant experience. The service provider called me the very next morning and was at my house within two days. Provider was friendly and very knowledgeable. My appliance was fixed and back working within no time. I would highly recommend FAHM to anyone.

I had a great experience with First American. They were quick and able put my service request in ASAP. The vendor was a little slow but not First American's fault. I would recommend to anyone including my family. Excellent service.

The service man came, did not properly inspect the dishwasher, we had to chase him down to finish the inspection. Once he left we noticed he left several large boxes from previous appointments in our driveway. I would not recommend Sears to anyone.

I am content with my experience with AT Appliance & First American Home Warranty. Both did an excellent job. Work together with me to repair my Frigidaire refrigerator. Thanks to both, it works now and I didn't have to pay hundreds of dollars for the repair.

Finally! We called in service to our LG washer. Our 3rd appliance repair this year and our 3rd appliance repair firm. Accord Appl Repair was responsive and the tech finished the call to our delight with one visit. The first 2 Appl repair companies took at least 3 visits and over a month to complete.

Well we open two claims and they are assigned to the same company. It’s been 48 hours since opening those tickets and no response from the company. I also called today and had to leave a voicemail which again I received no response.

Refrigerator died mid June. It was finally replaced and installed mid August. The process took too long. Candy ** was terrific once we were able to work with her - timely responses, constant communication, and professional assistance. Everything seems to be working fine now.

In the past with another warranty can company it took over a week to get my air conditioner fixed. First American did it in just two days which I thought was quite reasonable so my first experience with them was very positive.

First let me start by stating I was pretty content with my first experience and the online process of scheduling service requests, contractor responding quickly to schedule visit, and then getting repairs done. Prior to my most recent experience, my refrigerator broke down and the service was provided and repairs made in a timely manner. The contract company that came out was professional and informed me of timelines and set appropriate expectations and maintained adequate communication with me. Good right!

We purchased the home warranty because our house is 13 years old and wanted to make sure we were covered for any unexpected expenses. Over a month after we purchased the coverage, our tankless hot water heater stopped working. We called the warranty company and they sent out someone who was unqualified to work on the tankless units. We were told a part failed and the unit needed to be replaced by the plumber. When the warranty company called, the story changed, all of a sudden the damage was caused by us not servicing the unit properly. We argued the point and they sent out someone else, again unqualified to work on tankless units and came up with the same theory as the warranty company, go figure, the company who is paying them. We again argued the results and were told we could pay for someone to come and give us a quote.

This company is the worst, don't waste your money, the communication sucks. I have a issue with my AC unit and had two companies come out. The last one stated this is a easy fix, will go order part and put back in. Very simple right? So I call the warranty company because it's been two weeks and now they sending a third contractor. I would not advise this company to nobody and I'm in search for a better company that actually takes care of their customers without just taking their money!!!!

Monte

First American has responded that they will waive the service fee and reimburse at the agreed upon amount. I appreciate their responding and this platform for facilitating.

My water heater broke down on a holiday weekend, and it flooded my garage. We had to turn the water and power off. I called and the only response was they wanted me to wait until they could get somebody on Tuesday morning. I was supposed to be without anything for three days, and that's not acceptable. So, I paid out of my pocket for the service because I won't do that to myself. That was a major letdown and First American is not reimbursing me.

First America was able to review my claim and resolved this issue to my complete satisfaction.

We paid for the premium plan with this company in order to have peace of mind. What we get instead has been months of hollow promises and nothing fixed. We have called their customer service, wait the long wait times, and all of their representatives have told us different things. We have even been hung up on because we were asking questions. We have been strung along for months now that we are covered for our claim, we have even been reassured by their manager Gemma that it will be covered and that she will ensure it will be taken care of. Now, she hasn’t answered us and the reps are now telling us we aren’t covered. They have wasted our time, our money, and caused us so much grief and inconvenience. We have not been able to properly use our one of our bathrooms, our kitchen, & our laundry room. It has been an absolute nightmare and it’s not a way to live!

All of First American's technicians have been very friendly. My first encounter was a little awkward, but it was because I think the tech thought I was trying to take advantage, and I was just asking questions. But other than that, everybody after that was wonderful. First American's claim submission process is simple. It's online. It's very easy. It's self-guided. I have recommended First American. Prior to them, I had another company and there were a couple of issues. I just said, "Let me just look for someone else." I was talking to one of First American's salespeople and he said, "Give us a try." I did and I was quite surprised. I've been very happy.

Absolute worst. Just bought a house with full warranty coverage (~$900), in the contract it even states that unknown pre-existing conditions are covered. Home inspection report clearly states that my pool pump and filter are in working order (filter has a minor leak though) but they're denying my claims about the pump sucking air, which they attribute to the pipes being painted to make them look new (WTF would that have to do with anything) and having holes all over (not true, valves are simply old and not airtight, which is the cause).

We just renewed our warranty with First American, and I'm honestly unsure why we even bothered. Our dryer went out almost a month ago, so we got online and filed a claim. Easy enough! We had a tech out about five days later, who determined that the blower and motor in the dryer had gone out. Neat. We paid our service fee, and the tech let us know he'd get the parts ordered. Cool.

Have had two incidents that prompted a call to AHW. Both were handled in a prompt and professional manner and resolved within one week. I will happily recommend AHW to any homeowner for peace-of-mind protection. Claims are handled by well trained agents and service providers are local pros.

The 2nd star is for the initial service. My refrigerator stopped cooling in late April. I contacted First American and they arranged for a repairman to come out. The service was good, though delayed, and after about 3 weeks, I had two parts replaced and was told that may fix the problem, but if not, the fridge would need to be replaced (I.e. not a definitive repair, but we’ll see). Clearly, this was not optimal, as it was quite the inconvenience to live without a fridge for over half of a month, and was admitted to be an attempted repair, rather than a definitive one. The delay I attributed to COVID, and I was under the impression that I didn’t have a choice regarding the attempted repair rather than a definitive fix.

Sometimes First American's contractors have been very bad. There's also not a lot of flexibility to maximize the visit. When the contractors are on site, they will not do anything that you haven't requested when you made your initial service order, even if it would take them five minutes. That's a little frustrating from the consumer's perspective. You have to do a new service visit and that’s a new $70 fee.

My recommendation: Stay Away from First American Home Warranty. First American Home Warranty has an awful service. It feels like they are scamming people with the promise that they never deliver. You pay premium and service fee but after waiting for months, nothing gets done. Their strategy seems like is just wait out. I tried to call customer service and more than once, they hang up in the middle of the call just because I was asking for more info. I feel like all my money is a total waste.

I had two claims with First American. One of them was for a water heater and the gentleman went out the next day. Once the report was written that the hot water heater failed, it took three days for them to locate a water heater. Then I got an email from First American saying that they already set up the water heater. I called the company first thing Monday to schedule it as soon as possible and the lady there said that they didn't get any information about a new water heater and I'm just going to have to wait for First American to notify them. It was kind of a shock because I bought the upgrade. However, that water heater ended up costing me $400 in modifications. I was very happy with how quickly it got done, but my tenant had been without hot water for six days. I had to buy a couple of hot water boilers so they could use it temporarily for washing dishes and hands. I also set up a motel for them to go shower. That was the only frustrating part.

The first claim was gonna take several days, but it was okay. In the second claim, First American said it was gonna take two weeks, and I told them that was not acceptable. They found another person to take care of me. Couldn't get parts because of COVID and so the home warranty paid for a new dryer.