First American Home Warranty Reviews

Our clothes dryer started making a loud rumbling sound, and it appeared that the clothes were not drying as fast as normal. It was early afternoon, and we did not receive a promised call. I called again at 8 in the morning and explained the situation, and we were immediately assigned a repair company. A repairman arrived within a few hours and fixed the dryer. It has worked well ever since. We are happy!

We had just moved into the house, and within five days, we had no hot water. It was horrible. So, we called George Henry and they came over. They said they diagnosed it, but it took them another five days before we had hot water. It's the part right in front of the hot water heater that tells you the time and the temperature. It was the main part. It cost us $952. It was horrible. We called First American Home Warranty and told the guy that was the problem. He sent us to this lady that we had to go through. After that, everything was easy. They would have given us a contractor that night. As soon as we called and asked them, they said, “Pick one in your area.” But we told them that we would wait until the next day because we didn't wanna push and have them pay anything that was extra for overtime rates, because they were helping us out and we were trying to help them to slow their costs down as well.

I enjoy First American Home Warranty. I go to their website and the new service request is there. I file my claim online, and FAHW would tell me who was assigned to the service, and the person would call me. I usually get a picture of the technician and FAHW would tell me what time they would be out. FAHW always schedules on time and picks good companies to use. They're very professional. The last one was on my refrigerator. The freezer door was not closing. The contractor came out, saw what was wrong, ordered the parts, and completed the job.

When I had a claim for my dryer, the service was good. The only thing that I didn't like was nobody ever seems to have parts anymore. They had to order the part and it took forever to get here. It's the same with everything at this point. Overall, the claims process is good. But it's getting more and more expensive every year. Initially, it was $50 and then it was $70. Now it's $85 and it's crazy. Also, for a while there, First American didn't have any contractors out here. You'd wait forever and then some of the contractors were nasty. A contractor would come all the way from over 100 miles away and it’d only be on one day. If you had to work that day, it was tough. But that seems to be changing.

I've had really good experiences with First American so far. It's an affordable way to get things in the house fixed. The ice maker, the condenser and the compressor of my refrigerator went out. They sent somebody out and they fixed them. I've told a couple of my family members how easy it is and how their rates were more affordable than the other people we had. Their coverage was better. However, sometimes it's hard to speak to a human but that's everybody nowadays.

The plumber broke our custom toilet on December 6th. As of December 20th, we still do not have a toilet! They have not contact us. I have talked to 3 First American Supervisors and they have not been a help whatsoever! All they repeat is they are sorry and and assure me that One Stop Plumbing will replace the toilet!

The contractors have been very thorough. But the garbage disposal we got is not of quality and it makes a lot of noise. They send whatever they wanna send and I understand because they're in the business to make money.

Do not go with them, They mislead you to buy warranty while if you really read all their documents they will not cover your appliances. They send a crap technician and behind the scene they tell technician find an excuse like non compliant equipment to reject your claim. I say they are indeed scammers.

Some of the claim processes are easy and with some, I have to wait on the line to talk to somebody but they don't recognize what you say. Usually, the reps are great and for the most part, they've been able to answer our questions. The techs are really good. If they are gonna be late they call or text. We had a dishwasher installed early and 11 years later, when that one went out, they didn't have any record that they had put it in. We ended up buying a new one at Penney's. We also had a refrigerator that went bad and they didn't wanna do anything about it. They finally gave us a new refrigerator but we had to fight for it.

I've had some service from First American - for the dispenser, when the refrigerator wasn't working, a leak under the sink. All of those went very well. The first time I called regarding something a little bit different was we were getting a little bit of a leak out of our old hot water heater. The same person who had taken care of our earlier plumbing related issues came out and said that he was gonna tell First American that I need a new unit. He said to wait to hear from him and we got called pretty quickly. They said to go ahead and replace the water heater.

We only used the policy once. But it would have been cheaper for us if we just paid for it ourselves. If you have a problem with a piece of your equipment, like a stove or a refrigerator, you need to get help right away. But we had to wait a week for our oven to be fixed. It was inconvenient. The guy came out a week later. He fixed the oven in 15 minutes and that part was good. I was lucky it was an oven. If it was a more mission-critical device, even if it was covered, I would have gone outside the warranty. But First American's phone service is really good. When I called them, somebody answered and I was able to get something scheduled right away. I was in here when the technician came. The technician came and fixed it. It was all quick, good and professional. Overall, the service was fine. I just don't see the value in the product.

I've done three claims now and I'm so thankful that I've been a customer of First American. They allowed me to call my own contractors because they couldn't find someone in the central Richmond, Virginia area. I had to do a little leg work but I was happy to do it because the people coming in were people I knew and trusted.

It is important to prepare yourself for circumstances out of your control if you are homeowner. The best thing you can do is to have a home warranty.. I have experienced other companies, First American is a better choice, if you don’t want to hassle about what is covered, or their shady contracts.

I was given a one year membership to First American when I purchased the house. The seller provided the home warranty because I purchased the house as is and there were a few issues. I used the home warranty the very first year I owned the home and then I've maintained it ever since. I like the coverage of the big ticket items. I've had my water heater, my air conditioner, my dishwasher and a microwave replaced. Those were the big ticket items in the past that I probably could not have afforded to replace or repair without the home warranty.

Home warranties are pretty much the same because it's based on what individuals need to be done in their home. The only thing varied was the price, about $10 or so here or there. First American Home Warranty was mid-grade. That was okay because nothing would be 100%, and I knew that. So, I just kept what I had. They take the calls quickly, which I like. I know that they could only get whoever is best contracted with them, not specific people. I understand that.

Made appointment, reconfirmed date and time and texted when they arrived. Service representative was very polite and explained what he was doing. Actually showed me where shut off valve was to the house. Gave advice on how to clean showerheads. I was happy with service.

We've had a very good experience with First American. I submit service requests online now. Before, I didn't do it online and I had to be on hold for a long time. They always got back to us, though. But now that I can do everything online with them, it's perfect. The website is very easy to navigate. There are a couple of prompts and I answer questions. In less than 24 hours, I would get a response back and usually a phone call from whoever is gonna come out.

I've been with First American Home for three years now. And just knowing that my appliances are covered makes me feel safe. I call them in when I submit a claim and it's very easy. I pay my fee and they start an order and somebody contacts me. The quality of their contractors is great. Most recently, I had a clog in my sink from my dishwasher and they came out. They fixed the problem in less than five minutes. They didn't do anything to the dishwasher. It was more so the sink was getting backed up. They reset the sink. They unclogged it and it's been great since then.

You first sent us Sears to repair our stove, they were terrible. Never showed up and could not find the part. It took sears 4 weeks. You then sent us PREMIUM HOME APPLIANCE. The technician was Dima. He was amazing, fixed our stove. I would recommend this company. Was here on time we did not have to wait. They were here in less than a week.

I have been a customer of First American Home Warranty for a number of years and it gives me peace of mind that I can rely on them to take care of any issues I may encounter. Each time I have had any breakdown, leak or repair needed, FAHW has been able to provide me with a timely repair or solution. In a few instances, repair technicians were not available and they provided me the option of finding my own servicer, which I did, and they reimbursed me the cost of the repair/service. Quite frankly, in each and every instance, my out of pocket cost was limited to the copay. I really can't complain, hence I continue to renew with FAHW year after year. I know there are plenty of warranty providers in the market, but my personal experience with FAHW is 5-star, so I highly recommend them to everyone.

I prefer to use the website for service requests, and the experience has been mostly positive. The communication is good and I get prompt service. All in all, First American is worth it if you have an older home.

Everything I've done with First American has been exceptional except with the microwave. I was with another company, and I had a microwave issue. After six weeks, they couldn't get the thing repaired, so I transferred. I have three contracts with First American. In the rental house, I had a microwave and that went through the same type of ordeal.

Furnace was not working properly and not safe due to carbon monoxide leak. I was told I would be contacted quickly due to the emergency, the contractor didn’t answer me and I had to call someone else and pay with no help from warranty. Contractor contacted me the next day at night.

They did everything they said they would do. Great job on all their work. You can't ask for anything else with someone working on your house. They got in and right out. I could not ask for a better repair person to come out to my house. I would recommend this service to anyone.

Dishwasher was not working, drain pump needed replaced, service technician came out and verified problem, and had it fixed in less than an hour. Very professional. Was asking specific questions about the appliance to ensure that any other issues would be resolved along with the drainage pump not working, found a blockage in the drain tube and removed it.

I have been with this company for 4 years, and NOT even a single time I have placed in a work order request and have the issue resolved. Works request will always show as completed on service request, but the issue is not resolved. VERY DISSATISFIED With this company. Will not advise even my most enemy to sign up with this company. They take your money every month without fail, but when it's time to deliver, the service request are not resolved. RUN if you can, do not look twice in signing up with this company!

One out of three service requests were actually performed. The first one was a garbage disposal incident and went off without a hitch. It was great. The second one was a dryer issue. The service personnel called me at the end of the appointment window to exclaim he was going to be an hour late. I've already pushed my plans back for the service but then the service being late officially ruined my night. However, he didn't even show up an hour later. But the extreme kicker is that the service personnel marked my service request as "needing to get new parts". I had to spend several hours on the phone with First American Home Warranty to explain to them that the service personnel never even entered my home. How could he have even known what parts to get without looking at the appliance?

I had an issue with my heater and First American sent me a man that was a criminal. He wanted to get me a new heater and an air conditioner and I had to pay over $3,000 for him to do this work with First American. I couldn't believe it and I spent $85 for him to come out. I did some other calling and I got the thing done for a couple hundred dollars. So, I told First American, on my record, to keep those people off because they're crooks. I understand that insurance doesn't cover everything if you need a new unit, but it turned out that I didn't need a new one. I just needed a part. Also, the cost of the warranty is high for me because I'm on Social Security. But other than that, I recently had somebody come out and I really liked him a lot. He checked my electrical box and he said I didn't need a new one.

They've been fair and reasonable. The only thing is that when I submit a claim, they would submit it to whoever contractor and get them to come out. There's no way for me to be able to request a repeat contractor.

Their service has been excellent. They've been so awesome about handling the claims we've had. I filed for a washing machine claim. A washer went out, and then our microwave went out. Recently, our water heater. The claims process was a little bumpy in part of it. It seems like if I called after hours or on the weekend, someone would answer the phone, but they were not helpful and would tell me something opposite of what I had been advised earlier or the opposite of what it was online when I logged in to their program. But overall, it was good. There was a delay with the microwave. Lowe's couldn't get their act together, but that wasn't First American's fault. It was something that happened. They actually lost the microwave. So, we were a couple of weeks late getting it installed because of that. First American has been overall the best warranty company that I've ever worked with.

I like First American Home Warranty. I could go online and submit my claim, or call them. It has been easy. I've done four. First one was my kitchen sink fell out from underneath my cabinet. So, I called FAHW. They got somebody out here. Unfortunately, the thing that I needed was not covered. So, I ended up having it redone by myself. Last weekend, my garage door, the spring broke. So, I called FAHW and the next day, I got a call from the garage people. They came out, fixed it, and all I had to pay was my service fee. I love it. Every time I would buy a house, I would go with First American if they cover wherever I'm at.

He said l had to pay him to snake it out, I said had been done from roof before. His answer to everything was read your policy which I did not have yet. Called company, said they could only send head guy from same company, I said I want another company, said they did not have one. I wanted to cancel with a full refund, said no they had to pay plumber. Couple days later said would send another plumber, I said no I already called mine. Said would not refund so had to cancel credit card so no more automatic payments can be made, and credit card is disputing. Date of experience: 11/1/2023

Your contractor Sears Appliance has not followed up with timely after failed service repair. The day after repair the appliance failed. Between FAHW and Sears the scheduled visit has been a nightmare. Hopefully the Sears man will show this afternoon, he is now late. We have six members of our family visiting so this fumbled repair has really caused us problems.

Submitting a claim to First American has gotten better. It used to be a pain but now, it's online. So, it's easy. Before, we used to have to call. It would take two to three days before they would give the issue to another company and that would take two to three days that they have to call you to even set up an appointment, and then another week until the appointment where now, I go online, I select it all myself, and they assign it to a company right then and there. It's much better.

Every year we've had at least one claim and it's been a positive experience with First American. I had one duct that the seam was off altogether. It just was worn and there were some others that were leaking a bit and the tech fixed those. The techs are good but it’s the company sometimes. First American will contract out to some local person whose headquarters might be in a totally different state and you just don't have the same connection with the work. I’d rather have a local company so I can talk to the people and it's not an individual.

First American has always been there for me. If something breaks down, I call them and they send somebody out. They've worked on my air conditioners. I've had them fix dishwashers and that guy was good. When I needed something replaced, First American replaced it. But whoever they send out sometimes is not good. Some of them just want their $85 and leave. When they leave, I usually call another one on my dime and they fix whatever the problem is.

I'm not happy with First American. They're not a first-rate company. They hire the worst people to do the repairs. My washing machine exploded. They fixed it instead of giving me a new one and they took too long. They first have to come see the problem then it takes them forever to get the part. Our refrigerator went out last year. They put a new compressor. This year, the same thing happened. They said it needed freon. They would not get me a new refrigerator as long as they could fix it, and I'm not sure it's not losing freon now. If you wanna talk to someone in charge, you don't get much satisfaction.

Been with First American Home since we moved into our house 4 years ago. Each time we have had any issues with things around the house it has been handled promptly. Plus the companies that have been assigned for the maintenance always been great. Definitely would recommend them for your service.

I’m unhappy that First American replaced my previous washing machine with a “cheaper”and “faulty”. I’ve had to submit claims and pay multiple service fees ever since receiving it a couple years ago. This is unacceptable! I would have done better purchasing a brand new machine. I’ve attempted to voice my concern and didn’t receive a response to my email.

First American’s contractors have been very good though I had a problem with one of them. The way the claim was worded, it wasn't honored so I paid out of pocket to the tune of $800 for a plumbing issue. People should be careful of what's covered and what's not. It depends on the verbiage that the repairman uses.

Had to replace the ice maker in the upper for the fourth time and replace the ice maker in the bottom refrigerator for the first time. It would not stop making ice in the lower ice maker and would not make ice at all in the upper ice maker. Got both replaced and now both are working fine.

It's taken 10 days to get a repairman, now it's going to 3 weeks to get the new part installed and hope it works. I'm not a very happy customer since it's close to the Holiday. I’ve been forced to buy a replacement unit which can’t be delivered until 4/11.

They have replaced our water heater and washer and repaired our dishwasher and dryer. All done far cheaper than out of pocket. They are definitely a first class home warranty company and I recommend them to anyone who is looking for one. Go with the upgrade too, it is worth it and you don't pay that much per month.

I was very pleased with the service I received by the locksmith. I pay $85 out of pocket for any services rendered, which is fine. However, for a rekey of your new home, the out of pocket should be less to the home owner. It would be a nice gesture for a new homeowner.

It works very well. I’m really glad I have my property covered under First American Home Warranty. It has saved me money on many occasions. I’ve used it at least once or twice each year and have been covered many years. I would highly recommend it to anyone. If you own a property you should definitely consider buying one from First American Home Warranty.

Very bad experience. They cancelled our appointment. No notification or apology. Were very rude and offered to reschedule another 2 weeks out. Cost us $600+ as we hired a reliable plumber since we had no water or plumbing in kitchenware, who came out that day. Told FAHW about this. Will never use that company.

Canceled the appt because we found out why water pressure was low due to a broken pipe to our pool. Was told you would credit our bank acct the $85 service fee. Have not received it. Getting a little frustrated. Need for the problem to be resolved asap. Please resolve this issue. If not I’ll be calling to find out how to fix.

DO NOT BELIEVE THE POSITIVE REVIEWS...THEY ARE FAKE. This company is corrupt, unethical, and fraudulent. First American warranty is a SCAM!! STAY FAR AWAY. They will do anything to not do repairs that are covered. They take your service fee $85 and whichever service company shows up...they just evaluate problem....report to FAHW and then they deny your claim. They base the denial with absolute lies. This scenario happened to us EVERY TIME we submitted a problem (claim). It is unbelievable that they get away this type of business practices...They should be shut down. I am also filing a complaint with the California insurance board of regulations.

Placed a claim 8/19 for my washer, which was unusually loud in the spin cycle. FAHW scheduled Sears to diagnose; first appointment was 8/28. Washer was said to have a defective board and worn out bearing kit, which were ordered that day. FAHW shipped incorrect parts and emailed requesting they be returned on 9/21. I advised that I had received FIVE boxes of parts and would return what wasn’t needed following the repair.

Four months ago my dishwasher stopped working. I made a service request with First American. Took a little over a week for an initial visit from Installation Nation to check out the dishwasher. They said they needed to order parts and it would take about two weeks. Two weeks went by and they didn't have the parts yet. Almost every week I would call to try and get a status update, always waiting on parts. Now four months later, still no parts, and I've been assigned to a representative at First American, Carlotta **. I have left this person several voicemails requesting a callback and I get nothing.

AWESOME! He completed the task professionally. Very pleased with the outcome. Repairman on time and worked diligently to fix the problem. Door handle fixed. No more wobbles. I will continue with the Home Warranty as long as they can keep their rates low.

Filing a service request via the portal is very simple and hassle free. Really like the email updates. Only issue with the portal is you cannot get status for parts needed to effect repairs when they are on order. I have run into this in the past on previous claims.

I am aware 1st American home warranty has supported me in solving my house issues. When I call a customer representative staff is nice receiving my call, understanding my concern and work with me to make sure the technician solve the problem the timely manner. For instance, my electric issues in my room and my daughter room was really a safety concern that needed to be fixed. I really appreciate it.

Their service has been fair. They come out and check the AC units. I like that it saves our money not having to pay full price out of pocket.

It's nice with First American Home Warranty. They always tell me to call them and let them know when I have a problem and they would come out to take care of it. I had a claim when water was running and I couldn't figure out what it was. In about a week, the tech came out and I didn't have any more problems since then.

First American had a fairly a good turnaround and I had no complaints about it. I had a claim for my refrigerator and the issue had to do with a simple part, which was a gasket. The only thing was that the refrigerator that I had was no longer being made and parts were not available. So they quickly said that they were going to give us a new one, and we received it in a good amount of time so we didn't have to suffer much with the other old refrigerator. The replacement was kind of the same as our old one and we're pleased with it. The tech who came out was very knowledgeable and he worked very hard to get us the new refrigerator because he knew that those parts weren't available. He also knew that there was going to be a struggle to convince First American to get the new refrigerator. But he managed to do it with no problem, so I was well pleased with the technician.

I am in my third year with First American Home Warranty. I don't like the automated system when making claims and would rather talk to a human rep. With the automated system, unless you're persistent and continue answering the questions wrong then they'll give you a human rep. Customer service is outstanding. They give me a text and an email about the contractor. The contractor usually calls. The technicians are outstanding.

I made a claim with First American for my AC and it took too long approving the contractor I picked. They let me pick the contractor because of where I live and I was glad they did that. It happened on a weekend and because where we live is a rural area, there was not a lot of contractors. But since they knew they were probably going to approve the contractor I picked, it should have been handled faster. I had to wait until Monday for the approval since they were closed on the weekend and by the time I got the AC fixed, it a week. I live in Blythe and it gets to be 120+ degrees here. Other than that, the technicians were good and every person I talked to was amazing. First American did everything they said they were going to do and they reimbursed me quickly. But they didn't reimburse me my entire amount because they were going by other areas of what things are worth and not here.

Over the first year of my First American Home Warranty, I’m been completely happy. For several years, I had been told to try it; and, I simply cannot believe now that I’ve ever been without it. My home is 45 years old, and we are a family of 6: many opportunities to use my warranty!

Everything through First American was easy and straight-forward even as this was my first time using my home warranty. However, the deductible was more expensive than other companies I've used in the past. The company that was used to fix our washer ended up working out okay but lacked significant professionalism throughout the entire process, and we were fairly concerned each step of the way.

I placed a claim at 8:30 and didn’t hear anything for 24 hours. I called him directly at 9:30 the next day and left a message. He returned my call around 10, and was here by 11:30. He spoke with my husband and snaked the cleanout and was gone within 45 minutes.

Mitchell Plumbing came, did a good job of being on time, etc. However, the replacement toilet is too tall for me as I am short. Is it possible to replace the toilet with one that allows me to keep my feet on the floor?

I submitted a claim on an electrical problem but they didn't fix it. There was another circuit to the circuit breaker associated with the circuit that they were working on. They said that they would not fix the whole circuit. The garbage disposal was one circuit and a radon fan was the other circuit. They would not fix the radon fan. They blamed First American for not completing the work. Right now, the radon fan is not in use because of them. I talked to them but the guy blew me off very politely. He said it's in the fine print. I'm not a fan of First American Home Warranty anymore. I've been with them for five years and that's a lot of money I've invested in them. I'm very unhappy with them.

I discontinued First American Home Warranty last month. The rates went up to $900 a year. When we call to report an issue, sometimes, it takes longer than it should have for a service person to come. Other than those, we don't have any problems with First American that's why we had kept them so long.

I'm a bit disappointed at First American sending the wrong company to my house for HVAC Tune-Up. The guy showed up with no tools, no ladder and it was a very strange visit and I felt unsafe with this person coming to my house. And we still don't have a follow up regarding this matter. The assigned contractor has provided a report of diagnosis and findings. First American is currently in the process of reviewing the report and determining the next course of action. Please allow us 1-3 business days to review the details and provide you with a status update.

I had a cheap warranty service, which was not worth having. There is no point in having a service that does not cover anything that will malfunction. First American has options that cover all my appliance needs. I have even upgraded to have additional options and perks through First American partners. In 4 years, I have only come out of pocket once. With my previous company, it was every service. First American is my highest recommendation.

Provides quick response to problems and assigns excellent subcontractors to fix the problem. I have enjoyed their service for over 10 years and never had any problems. I will not hesitate to recommend First American to anyone. Their fee is fair and servive charge of $85 is also fair.

I have recommended FAHW to many friends. Their home insurance coverage saves me time from having to research and find reliable contractors to do necessary repairs. It also takes the worry out of the repair costs since I know there is a spending cap on service calls. The electricians, plumbers and HVAC people they send out have all been competent and reliable. What more can I ask?

Happy with the service, and happy with the contractors who have been to my home for repairs and maintenance of my appliances. I have had a couple of service calls for my washing machine and a couple of service calls for my dishwasher. This last service call was about the refrigerator in the kitchen. I am a little concerned about the cost of the home warranty policy. Not sure why the policy has gone up in the last couple of years. Thanks.

When I have a problem, the contractors come out and repair things. I like that. The contractor was timely when my pool was leaking. They fixed it. The warranty was gotten expensive though.

Quick referral to plumber and quick response from plumber. Problem diagnosed and repaired same day I was contacted by the company. I have used FAHW for about ten years and have had similar response each time I have had a problem.

You keep asking about this service and never respond to the problem I identified. Plumber only worked on kitchen drain blockage but never even looked at the upstairs bathroom sink blockage, stating it would probably not be covered, without ever looking??? So what are you going to do with this? Unhappy!

My garbage disposal stopped working and began to leak. One call resulted in having a new one installed within a couple of days. No attempts to deny my claim, parts were on the truck which meant nothing had to be ordered - IMPRESSIVE EXPERIENCE... My out-of-pocket cost - only the co-pay resulted in me saving money, which in today's economy is a big thing.

These people have always been great to us. When our washer died they sent a repairman to try to fix it, when he couldn't find the part needed for the fix. First American discovered that the part was out of stock everywhere and a few days later our new washing machine was delivered. American First has always been quick, and effective. We have had other warranty companies and American First is beyond better, they are the standard that companies like American Home Shield should try to emulate. Their website is the perfect tool to request a repair and their call centers are helpful and communicate clearly, they help you and fix your problem instead of reading lines from a script.

Waited all day on 9/22 tech was a no show. I was informed by text my appt was rescheduled to 9/29 A WEEK AWAY! I called "Sears" and you can't even speak to a live person. I got a hold of FAHW and got rescheduled with Sears for 9/25 (8am-5pm) waited again and tech shows finally after 6pm and says he can't fix the problem. I filled out on FAHW site my service request said "My AC fan will not blow. The compressor is running but fan not blowing." The Sears tech told me I have to fill out another service request and let them know it's the "heater fan" not the AC FAN? It's the same unit. Really unacceptable.

I paid $85 to fix the toilet and it still doesn't work. He only fixed something in the toilet tank. There is still a leak at the bottom of the toilet. He didn't do anything about it. Now the toilet doesn't even flush. I think that $85 is too much to pay for a service call. It should be $30.

Serviceman was very knowledgeable, engaging and fast! He engaged with me the entire time he was at my home. I would recommend him to anyone. His knowledge of my oven unit and required parts was simply amazing!! This young man really paid attention when he was being taught how to do oven repairs.

I liked First American Home Warranty's representative better. We got another one. And she has done a good job too. She stepped in. On the last claim I did, my central air conditioning went out when it was 105 degrees. We called it in. And FAHW said, “It'll be Monday,” because that was a Friday afternoon. We didn't hear. So, we called them Monday. They said, “We don't work for FAHW anymore.” So, we let FAHW know. And they found out they didn't have anybody that did that stuff anymore. They didn't know that.

Having First American is convenient. If I have a problem, I just call and they’ll respond and send somebody for me. I always speak to a representative, and they understand what I'm talking about. When the contractor gets the message, they call and come out. It doesn't take long, and I just tell them what's going on with the unit. The last thing I had to call about was for the air conditioner that went out and wasn’t cooling. The contractor who came was a nice guy. I explained everything to him and he knew exactly what was going on and took it from there. He checked the thermostat, and it wasn't that. He went outside, checked the capacitor and worked it. Now, everything is functioning well. All in all, First American is a good company. Go ahead and get it.

Overall, it's been a great relationship over multiple years with First American. There was one hiccup. But with all the issues I've had, they’ve been good. Recently, I had a microwave blow, just stopped working. They came out 45 days ago and they fixed it. But it went out again. They replaced the fuse and the part that was bad. The only unfortunate issue was, I was outside the 30-day warranty and I had to pay a service fee, which was a little frustrating. But at the end of the day, they got it fixed. So, it was $150 to get the microwave fixed. The techs have been great too. There hasn't even been a language barrier.

The contractors are great but First American doesn’t have local people. And it takes forever to come here because they need to have another claim around the area. Last year, one of our water heaters broke and it took three months to repair because they couldn't have the equipment ready. It was a mess. We were asking and asking. It was not that bad because that was the kitchen and laundry room water heater. But the water heater that we use for showering broke in December. Because of the problem that we had that it took three months, my husband was able to talk to someone and they allowed us to call someone locally. So, it took only three days to install the new one.

First American has been good. My dad's microwave oven broke down. It was the original one that was in the house when he bought it, so it was almost 12 years old now. The service person came and there was a couple of things that he explained to me, including what he had to do. I said, "Don't worry about it. We'll paint it again if we have to." He said, "Okay." He was great. He replaced my dad's microwave oven, and it took him less than a couple of hours. It works great. My dad's ice box went on the blink, and it took about a week to finally get the part, because it had to be ordered. The repair people came back and put the ice box back together and it works fine now. It gets cold. We put the orders in online, and my dad didn't have to pay other than the copayment.

My washer, which is NEW A Sony Machine Leaks. Sears has been here 2 times and leaves with it still leaking, and NO PLAN TO RETURN. What kind of progress is that? I’ve been with First American Home Warranty covering 2 Homes with No discount for 10 years now.

The policy is about $65/mo with $85 service fee. The call center is ok when you first call in a claim, but after that, it is impossible to get a straight or honest answer or any help. My microwave is finally getting replaced after 3 months of a million calls and emails fighting with them...I can't even go into all the details without writing a gigantic review and getting completely frustrated all over again. And my washing machine finally got replaced after 2 months and a million calls, emails, and 5 service calls from repairmen! They do not care about their customers at all. The stress I went through to get these 2 appliances repaired/replaced has been beyond ridiculous. I spent all summer dealing with them and it's been awful! I can't wait for my policy to be over and will find a different home warranty. Do not waste your time with this company.

I've had to file two claims, and I have an account manager that I can contact and communicate with. One of the things that I had was the rekey, and that was a simple process, because it's something that is normal. The other claim was for my HVAC system. There was an issue with it which made it stop working in 100 degree weather, and First American couldn't get me somebody soon enough. It takes 48 hours for them to source people, and I couldn't be bothered with that whole process. I have an 11-month-old, so I needed something done that same day.

When I had a claim, the first person that came out seemed like wanted to do a whole lot. But he did answer the questions I asked, so I felt better after that. The second person was excellent. It was easy for First American to solve my problem.

I called First American Home Warranty. They took the information down. They had a contractor call me. And within 24 hours, somebody called me. We set up an appointment and started the process. And within two weeks, it was resolved. The parts wouldn't be available. So, they replaced the washing machine.

Two plumbers came. Quickly determined that the garbage disposal needed replacement. They had a suitable replacement with them and changed the disposal without delay. Very satisfied with their kindness and professionalism. First American’s online request process was simple and straightforward. The cost was reasonable and the response was satisfactory. The request was on a late Friday of a holiday weekend and luckily there was not an emergency. It was not clear what to do if it was an emergency.

Reacted quickly to our problem this time. Service provided was 'A' one. Very happy with the results. Workers were friendly and respectful. Informed me of the issue and described to me each step (and why) they were making.

The sales rep tried to sale the contract for me and ask me to wait for 1 month in order for the contract to be effected. After 1 month my contract kicked in and I made the first payment. Unfortunately, my AC broke down at the first day (during Las Vegas summer). I submitted the service request, a tech came and identified the issue and submitted the claim to them. After a few day, they denied the claim. They assume (without any proof or pre-inspection) that the issue happened before the contract started which is totally false assumption. I explained to them it happened after the contract started. I also told them I had a contract with them before, which the AC had been working fine.

There are two things I like the most about First American. First, they really do advocate for the customer and secondly they do not engage in the kind of behavior where their contractors spend time trying to deny a claim. I've been with First American for about 6 years and I'm definitely a fan.

I am still without air conditioning for 3-months after filing a valid claim for A/C repair on 6/13/2023 with First American Home Warranty. After +25 phone calls lasting +11 hours, 4 separate contractors, 3 months later, and despite a triple-digit heatwave in Dallas, Tx, I am literally no better no off than I was when I first placed the claim.

Two very nice men came to my house and had the garbage disposal fixed in less than hour and the line unstopped. The only bad thing was having to wait until the 3rd day for them to come. Luckily, not an emergency. I would definitely call them again. He nicely answered all my questions about the job and other potential jobs.

My a/c stopped working in the heat of the summer and I had just been discharged from the hospital with a new born baby at home. First American worked diligently to get a contractor out here and fix my a/c. They were very helpful and communicated to me status updates.

When I called for a locksmith to rekey the locks, the warranty service scheduled one. It was a bit confusing, because the contact information for the locksmith was not too clear. However the locksmith came right on time and finished the job in 10 minutes! I am very satisfied with the service. I give four stars out of a possible five.

First American’s efforts were fantastic. Unfortunately they sent the order to Sears Home repair who immediately changed the date of service to a month away. This happened repeatedly before FA had to intervene and get us someone else. That company was fantastic. It was a shame that we had to put up with Sears. As a post script even though FA cancelled the order, a month and a half later Sears contacted me to confirm the appointment.

I needed my AC fixed. It was 85 degrees in my house. I called them in the evening when I figured out it wasn't working. There was someone here to fix it the next day. The man they sent had my AC back running in less than 30 minutes. Very happy!

Douglas Plumbing found time to work my job in. Dakota is a knowledgeable, friendly craftsman, who took the time to educate me on work. I know what to watch out for to avoid future service calls. He worked effectively and left the work site clean. I would certainly ask for this company again.

Great company. They show up with their appointed companies. They assign the jobs to usually the following day and complete work that very day. Great experience each time I've had any issues. Highly recommended them for all my friends, neighbors and family to use. Thank you for the opportunity to share this great company with you.

The request asked us if our fridge was cooling and if we had a back up, I selected responses indicating that it was not cooling to a safe food level and we did not have a backup fridge. The first diagnostic appointment did not come for several weeks. We had to throw out a bunch of food, wait longer for parts to come in and then luckily were able to get the repairperson to come in sooner than they originally stated to fix it. I spent a lot of money replacing food that went out and also buying more convenient food items while we were unable to store items in our fridge. The repair people were kinda and now the fridge works great but it felt unreasonable that we went without a fridge for several weeks and the money it cost to be without a fridge. I don't see the purpose in asking questions on if we had back up options if we weren't going to have it escalated.

Recently he said there are too many leaks and First American agreed to replace the unit.

Have been with First American Home Warranty for over 15 years. However, the service and coverage are going down and worst. The coverages may have been rewritten without customer consent and more and more coverage not 100% anymore. Recently has refrigerator door issue. FA sent for fix but issue came back after 3 months. Created and paid another claim (since the repaired warranty only good for 30 day). FA decided not to cover the second fix and gave an excuse that the damage does not cover anymore. Asked to send the first repaired company to come back but FA refused. Called service support serval times for higher management involvement and just gave the round and round. Very frustrated and disappointed. Please do not sign up with First American Home Warranty if you are looking for home warranty coverage.

I was very pleased with the work that was done in my bathroom with the faucet. The service tech “Javier” was very professional and answered all my question. The only thing I was not happy with was that the claim for the toilet was not repaired. I was told that if they could not see the physical leak it couldn’t be repair.

I called about clogged drain outside the house and was told it is covered. I paid contract fee and service fee and they gave me the name of the contractor. Next day the contractor never contacted me so I called First American Home Warranty to have another contractor fix the clogged drain. I was told that it is not covered. They lied to me to get their fees and then deny coverage. This company is a SCAM. They need to refund me both fees that they collected and they should be fined.

Water heater broke and the contractor they sent had 1-2 stars on Google. They agreed for a replacement. Of course, they will find a reason not to do a reimbursement. Up to 1500 dollars water heater replacement. They asked me out of pocket to replace 40 gallon natural gas water heater out of pocket for 1990 USD. That's outrageous. When I asked for a cash out, I finally just agree for a cash out of $878.12 (they said covered water heater and labor). What a joke! I am going to cancel this warranty. Useless. I pay $73 per month and have been customer for almost 3 years.

I purchased a home warranty contract from First American Home Warranty 3 years ago. My air conditioner went out early August. I placed a service request. A contractor contacted me with no availability. I informed American Home Warranty there was no availability with the contractor they dispatched. From August 5, 2023 - August 14th no one came out to service my air. I received no communication from them from August 9th - 14th. They never serviced my air. I ended up canceling my contract. THESE PEOPLE ARE A RIP OFF!!!!

I am SO happy my husband and I chose American Home Warranty. They are so quick to get our problems fixed. When the garage door spring broke, all we had to do was make a single phone call. We have used them several times in the past and have always been extremely happy with the companies they send to make the repairs. Great service! Highly recommend.

I called in March for service, the first call I was told the system needed cleaning - $1500.00 when I refused the AC company stated they worked it out and added freon. Next call it was there was nothing wrong, but the temperature was 80+, next call it was I needed a $300.00 thermostat, I declined and got the free one, which they stated was not a good and I really needed the other, next call was the air handler was leaking and the fix was unknown, next call the unit was undersized, and for 10K they would sign me up for a new unit and could install right away, next call it needed freon, next call a part was bad... Ultimate end 5 months through the summer with no AC - good thing it is a second home.

After waiting on the phone for a while a very nice lady helped me taking my complaint. Contractor hasn't reported my failure after 72 hrs from his visit. FAH executive assured me that contractor was going to report it in 2 hrs and they haven't. My AC unit is broken and I still need to wait for part replacement.

I am receiving a good service and quick response. I usually don't have a major issue at my home but even with the little issue First American Home Warranty help to find the right company to help quickly. I don't have to check the electrician or plumber review because FAHW taking care of that. Thank you FAHW.

Tankless water heater broke, took them 4 days to tell me they didn't have a contractor in my area, I could get my own and they would reimburse me. I got an estimate, submitted to company, they verbally approved reimbursement for most of it and approved that I could go forward with the replacement. I have since submitted the invoice and have not received reimbursement despite sending emails and leaving voicemail for Carlotta the claims person. This company hides behind their voicemail and email, and if you try to reach someone else to get information, they refuse to help. In my experience with the water heater and also a broken oven, the company will draw out replacement/reimbursement as long as possible (if they do it at all). Also, regardless of what they say, no one will EVER call you back, you will always have to continuously follow up with the company.

Reasonably ok for routine claims. They have an ok network of folks to help. But things get tougher if you have a serious item more than 500 dollars to fix. Call back are promised but don’t happen. Folks are generally not empowered to make decisions. It gets the job done if you are willing to be patient and have time to make lots of calls and navigate their call tree.

We have been waiting at least four business days for First American to even just order a compressor for our air conditioning unit. We had no issues with the contractor or FA until this point, but this experience has pushed us to the brink. We received an email that FA would place the order of our unit and that we would pay an out of pocket fee. That's understandable. We waited two business days, but had no word and neither has our contractor. I called and the representative said it normally takes two business days, but says since it is so busy during this heat wave, that it would be three business days. Understandable.

Had issues with my refrigerator, call them and they got a tech to come by. Nobody call so I call them. Came to the house fix it but the issue continue. 3rd time I call I hit straight to the claim department which I didn’t even make a claim, I just wanted them to send someone that knows what the issue is. They said they got the report of the tech, however the issue it’s a bad design and will not be able to cover anything. I remember the tech saying that but he’s a tech and not a design engr. He can have his opinion. When I got the cover I made sure I ask if they can’t fix anything what’s they would do next and they told me, "Without any questions we will replace anything," that they can’t fix. Now that I call they said, "Well it’s on your contract," and they name everything in the refrigerator. I laugh because I knew they have scam other people like that.

They respond quickly and the service technicians I've dealt with were very professional and prompt. On the occasions that I have used First American Warranty the service team has responded quickly and fixed the problem every time. I would highly recommend First American Home Warranty to anyone purchasing a new home.

Contractor saw immediately that there was no repair needed due to the fact that the ignition sparked but did not connect with the gas. He put the covers on the correct spot. I believe the cleaning lady returned the covers to the wrong spot. We were very pleased with his knowledge and attentiveness to detail.

I filed a claim to have my convection fan repaired in my oven in May of 2023. After eight visits from two different appliance repair companies that First American sent out, my oven is still not repaired. I had a ninth visit scheduled and they were a no show. I called First American Customer Service to let them know that and they said someone was coming within the hour. Big surprise, they were still a no show. Every time I call and wait on hold for what seems like forever to speak to customer service at First American, I get the same response which is that they called the repair company and they are sending a tech.

You have an appliance stop working frig or washer, you call in a claim, it takes a week or longer for your appointed tech to look at the appliance then, then they say, "We have to get parts," takes another week or longer to come back to fix, out of an frig 2 weeks, washers 2 week, microwave was longer 2 months, in my opinion, it just takes too long to get fixed, could have just bought new and had it the same day.

Efficient and quickly done. Neatly done and cleaned up afterwards. Arrived soon after 3 hour window of appointment time. Nice that did not have to wait the full 3 hours. Worker was courteous and identified himself.

Established claim online and Within a couple days Air Boss air condition and heating company, a company we have used several times through the years, called me on the phone. We proceeded to set set up an appointment, and thank goodness they were able to come out within a week. Air conditioner has been running smoothly since.

Claim exp was made way harder that it should have been. Took excessive time to get a resolution after claim was made. No option to work with the customer on upgrading. Payout opt amount should be told upfront. Was without a fridge over a month and hot water heater 2 weeks. Had the payout been upfront I would have taken it and it would have been resolved much faster.

Struggling to get some positive response from customer care since past few days after multiple follow ups! Poorly managed on product department .. Suffering in this hot weather! Customer care has no updates. That’s very very disappointing.

This company lies of what they offer. So let me explain the real process. Out HVAC went out on 8/9/2023 made claim same day at 5pm. No one called so we contacted the company and was told next appt is 8/14/2023 between 8-2 pm. Now we have heat index 110's, county heat advisory, we have our grandchild who is one, and my husband is disabled. I called First American requesting a possible sooner appointment or another company. No, was the answer at the end. They can have someone come in 24 hours if it is an emergency and they did not consider this being an emergency.

Been paying for this insurance for more than 20 years, but now that I need my AC that they replaced 7 years ago repaired, they are refusing my claim. It has been record-breaking heat and have been without AC for more than 2 weeks. Sad how some companies treat their customers.

I appreciate you taking steps to resolve in a positive manner and keeping our customer/client relationship in good standing. I urge you to review the notes added by customers on items issue to identify early on if an item is cover under warranty or not. Vantage Garage Doors were not interested in listening to my concerns and pretty much stated that for all they were concerned they were getting paid regardless if they did any work or not. Hopefully you have other vendors as options if I ever need garage door servicing as this company is not welcomed at my home now or in the future.

We got First American Home Warranty coverage as part of our new home purchase. Within a couple of months we had a broken refrigerator and they said it is not covered as it is not fixed to the wall apparently. So we paid out of pocket. One would think this is basic stuff but it is deceiving. After that as it got warmer in May we found out that the AC unit was not turning on. We paid $80 for them to send a contractor (South Placer Heating and Air) who came and said that we needed a booster capacitor which was not covered so I had to pay $220 for that. They started the unit and left quickly since they showed up late in the evening stating they were too busy.

First American installed a higher rated pump than what failed. It caused 33% more pressure. I was advised not to start pump because of high pressure by contractor that First American used. Day 1 I asked to replace a like pump with one that failed. THEY REFUSED. I had 3 separate pool contractors view this high power pump and all 3 said it was a safety issue and it could explode or damage my pool system. FA still refused. I paid over $1,000 for comparable pump, a second cleaning although one was done just month prior (no debris found) AND THINKING I COULD HAVE DAMAGED MY CARTRIDGES, a new set.

On 06/04/2023 my AC in my home stopped working. I placed a claim with FAHW on that same day. They sent out Zips HVAC to my home to check my AC on 06/06/2023. The HVAC company said it was my Air handler that was the issue and they would inform my warranty company. I was not satisfied with that company because I didn't see him run any diagnostic test and also explained that to the warranty company. After fighting for a second opinion they then sent out Extra Care LLC on 06/16/2023 and that contractor and myself had a very heated exchange because he claimed he couldn't answer any questions I had regarding his findings. I didn't understand why not.

After several complaints they refunded my money for the fridge and not the freezer or the hundreds of dollars I lost in food.

This matter has been resolved. After 8 days with only intermittent water at home, we were able to address the issue (i.e., stop the leak and fix the pipe). First American agreed to cash-out our claim so that we could hire an independent plumber to fix the problem, which we did. In the end, First American delivered what they were contractually obligated to do. It just took a lot longer and was more difficult than we had hoped or expected.

Warranty service technician arrived on time and thoroughly checked the system. Found a clogged precipitation drain.. He cleaned the drain and rechecked the system. He then explained the cause and his solution as well as the results of the second system check to ensure there were no other problems. I would recommend the technician and American Home Warranty to anyone to reduce the cost of covered repairs to anyone.

HVAC Issue: I have been a customer of First American home warranty since 2010 and have been paying them monthly since then. I never had any major issues since then. However, for the first time, I needed their help when my HVAC broke down on 5/31 in the summer heat of Texas and I was without AC with 2 little children and my elderly mom. I created a service request, and the first contractor came out after 2 days on Friday evening and found that the evaporator had broken down I needed to work out with a supervisor on coming Monday who can explain the repair process and my out-of-pocket charges. As it was an emergency, I asked First American to change the contractor.

Excellent service from the beginning during with my call to the sales rep and up to my first claim. They cover everything and don’t scam you like the other companies do. I have peace of mind knowing First American always has me covered.

I put in a request to have my oven repaired, the first technician (Tri-Valley Repair), scheduled an appointment a week out. Exactly at the appointment time, he called and said his truck broke down. He set another appointment further out and by then I got COVID. I called well in advance that morning to inform and request a return call, I called several times and texted to avoid him wasting time to get here. I was so upset because I was so very ill and calling this guy to get a new appointment was just hard. He never returned my calls and texts. I wanted to set up an appointment because his appointments are booked so far out.

This warranty has been in effect for less than 30 days; therefore, 180 days is a better baseline to have completed a survey. I had only a cursory reading of the policy and the understanding of the contents. I do not believe that I received notifications of creating an account for whatever reason. I believe that my premiums are part of my mortgage payment.

I was have issues with my home warranty company and had to cancel it. First American was great. They helped me get a new home warranty very fast and when I needed a repair they got back to me right away and fixed my issue. Great company.

The technician that service my washing machine was very professional and knew right away what was wrong with the washing machine. The technician called the next day and fixed the problem. 5 stars would recommend. I have had First American Warranty for years, I only had one issue, which was correct immediately. I haven't had any other negative issues only positive ones.

My service request #**. Despite the significant amount of time that has passed, approximately two months, I have yet to receive a satisfactory resolution to my claim. On numerous occasions, I have contacted your customer service department to inquire about the status of my claim and seek assistance in resolving the matter. However, I have been met with frustration and disappointment. The representatives I spoke with provided misleading information regarding the claim, and during my last call, I experienced the unfortunate incident of being abruptly hung up on.

I had used First American for 8 years so that when my HVAC unit finally died they would replace it. Well, 8 years after I bought my house the HVAC finally died. Because the part the contractor needed to fix the unit was no longer manufactured modifications had to be made. First American refused to cover the cost of modifications which totaled $2365.00. When I told them that if the 15-year-old unit needs to be modified in order to be fixed, then the unit itself must be replaced they refused. Instead, they offered me a "cash out" option for the replacement cost of the evaporator coil (totaling around $200-$300). Needless to say, they have been a pain to work with, and after a week of getting nowhere, I'm deciding to get lawyers involved.

I would recommend First American. They seemed like a high quality, well-organized, streamlined company for home coverage. It was simple to get an appointment online. They follow up and it's very streamlined and easy. The rep gave me the name and phone number of the contractor, and confirmed the time of who was coming out and when. The first contractor came out to look at my washer and they were excellent.

I was discombobulated of First American's customer support. If you go on the site, it was tough to get ahold of somebody. Then when I finally did get ahold of somebody, it was redirecting and giving the wrong information. So, I was looking for more customer service. When I got ahold of the person finally, after waiting and trying to get ahold of a different couple connections, I felt like it wasn't as efficient as it was years ago. This time around, it seemed like it was difficult. One of the last questions I had asked them, because it was an air conditioning unit that was being maintenanced, was, “Am I gonna be notified in a year? Because it was an annual thing, am I gonna be notified that it's upcoming and we're gonna have to need it again?” They said, “No. You have to do it all.”

I was with another big company and I switched over to First American a year ago because they did a better job and offered a little more. I'm 88 years old so I just call the number to submit a claim. Usually, I call the wrong number and then, they refer me over to service department, and they take care of me. The last time, the repair people came out and pumped my septic tank. So, we had to wait on that a little bit because of all the rain and snow. It took them about a week to get out but they did a beautiful job when they could finally get through. I'm the only one to use First American in my neighborhood and I've been very happy with them. The experience has been great and I gave a couple of my neighbors the phone number to call. I like that I don't have to do the work by working with First American. I'm on an acre of land out here and we've been here for a long time and at my age, I can't do any work, which is why I have insurance.

Submitting a claim to First American is okay, but it's not very expedient. They'll get around to it when they can. If you have a plumbing problem, it's usually at least three days before they can send anybody out for anything. It didn't used to be so bad, but it is now. They're supposed to be giving me a new dishwasher because they were out here four weeks ago and I still haven't gotten it. It is on backorder I was told, but they don't call me to tell me. I have to call them to find out the status. So, I'm not really happy with them right now. I probably won't keep them much longer. When they did call me from Lowe's two weeks ago, they said they were gonna come out and install my dishwasher. I finally called yesterday to see what the status was. It's hard enough to get to talk to them. They don't answer the phone.

We used First American's service in the past. We had a recent claim for my plug. I needed a new plug for 220, but it's not worth the cost. I’d hire an electrician, but to do that, it will cost a couple of thousands. First American is not covering it. Other than that, doing claims is easy. That's what I like. They are always responsive. Sometimes, it took a little bit of time. Also, it's a little bit high just to put a claim. You have to pay $85, and it should be less. Then it's not refundable. After the technician comes, whether they fix it or not, you still pay 85.

I used the warranty for the ice maker in my refrigerator. The techs got out within a couple of days. They had to order a whole new ice maker. They replaced the old one and everything was fine. When you're buying a house you don't know all of the different things that could go wrong with it and they could get costly versus just paying the one-time amount. I'm not sure how much the ice maker costs but it was probably worth having the warranty.

I'm very pleased with First American Home Warranty's service. I had a refrigerator repair, a hot water tank replacement and a spring tune up on my air conditioning done thru them. I would highly recommend them. As a homeowner, I'm confident that my appliances and home will be covered.

First American Home Warranty is quick. They give you the name of the person who's coming out and the phone number where you can contact them directly, which I appreciate. I did a claim for the refrigerator that keeps freezing up. The repairman's been out here a couple of times for that. He even moved the fan so that it's closer to the area where it's freezing up. He didn't have to do that. It helped for quite a while. But it wants to freeze up and we're baffled. We put a little fan inside of it which helped. It's still cooling and has to freeze up hard in the back before it stops working properly. If it continues to do that, they're probably gonna replace it.

Submitting a claim to First American has gone well. I usually go online and put in a request. It’ll have a dropdown and then, First American will assign it to someone that's contracting with them in this area and that company will call and set up an appointment. The contractors have been good except for one company which came for an electrical problem. I'm not happy with them and I will probably file a complaint in the future. One of my most recent claims was for my refrigerator. It quit working and the condenser needed to be replaced. It was approved by First American and then, the contractor came out and replaced it. Everything they've done has been great.

The company call center is worthless and I’m sure out of country.. They never got me my services done. Never helped when no one showed up.. Paid for warranty service. Never got any service… All around awful company…

I am thankful to my regional representative, Alice **, who intervened when the call center was not helpful in finding a solution to my broken oven. They were not pleased with the original contractor's findings. Having a caring representative made all the difference in the world. Thankful to have a new working oven.