First American Home Warranty Reviews

First American Home Warranty came with the house when we bought it. I kept it for that year and then I started thinking about getting home warranty again. Since I already had an existing account and it was a good experience, we went with them. Our washing machine quit very recently. It quit draining and we had to call First American to come and check it out. They connected us with the appliance repair company and they came out. The washer was so old, they could not find parts, though, so First American replaced it. They sent two washers out. I don't know how that happened. A guy called saying they were on their way to deliver the washer and it had already been delivered.

I have been very happy with the service for the past 2 1/2 years. I always get a quick response for all claims so far, even when the repair company had to come back. Still waiting for $50.00 reimbursement check for space heater purchased in Jan. 2024. I will continue my contract for many years to come.

When I have a problem, I notify First American and request a Service. They have always been quick to respond and assign a contractor to come to my home to remedy the problem. I am very pleased with the timely results. They have chosen good contractors who know their trade and can fix the problem in a short period of time.

First American was very helpful & was able to get a repair service here asap. The company contracted provided Excellent service. Repairman was very knowledgeable & efficient. Would highly recommend and in fact I f do I did! I shared my experience with my daughter and she has now signed with your company.

I requested repair service for my washing machine. I was contacted by by phone by your rep and my info was taken. I was contacted by the repair service that day. The service person responded 3 days later and took care of the problem. I am happy with how all was done.

FAHW is a scam. I purchased a warranty with my condo in October. At the start of Feb, I contacted FAHW because the AC was out. They knew the unit was on the roof of a 3-story building but didn't tell the contractor they sent. The contractor wasn't able to look at the unit and I didn't know until a week later when I followed up. They then sent them out again, and this time, the contractor serviced the unit. After, the unit failed again. They sent a different contractor, who looked at the unit and said they couldn't service that type of unit (FAHW didn't tell them what kind of unit it was).

Took over 2 months to get refrigerator repaired. While most of the delays were caused by Sears, First American should have intervened and followed up sooner. We spent hours on calls to Sears and First American. Claims Specialist Si-Mariel ** finally got the compressor shipped, the repairs successfully completed and then we received a 2nd compressor. We called 1st American 3 times to have the extra compressor picked up by UPS or FedEx, we're assured each time that we would get texts/emails with details about the pickup. The last call was well over a week ago and we haven't received those texts or emails and the compressor (very heavy part) is still here.

Have not had to use your services as yet. It is a great relief to have your services when I do need them. I did have to replace washing machine, but I forgot I had you at the time. It cost me $675 at the time for a Maytag washing machine, but that was my fault.

I'm a long term customer of 1st American Home Insurance for over 30 years. I’ve renewed my contract with them each time I moved. Whenever I called with a problem, I’ve gotten a quick response. Their prices are fair. I have recommended them to friends and family. And they are satisfied with the service too.

The technician was friendly. He explained what was wrong and how I can address it if it happens again.. He showed me how it looks when the valve is pushed out and how to use a hair dryer to fix it. There was a mixup on the time. received a text that he would be here in the afternoon so I took a shower and did not hear the doorbell. He returned the next week.

I never received a new customer package. Would you please send this to me. I have had nice conversations with the employees I have talked with. This is a service/ insurance to help me to be more prepared for home emergencies. My home is older and will be needing so repairs as things break or continue to function properly.

Great response from First American. Very receptive to input regarding poor service from contractors. One contractor I tried 10 times to ask them a question and was hung up on, disconnected, or transferred each time without them even listening to my question. First American let me know they will take action against that contractor.

I was well pleased with the response time repairing these items. Called one day, repaired the next. The repairman was very quick and accurate in his repair and was very good at answering my many questions. I would and have recommended First American Home Warranty. I have been with this home warranty company for at least 14 years.

The technician was on time, highly skilled and efficient. He quickly diagnosed the problem, and actually had a replacement ice maker in his truck. The unit was replaced and he was gone in less than an hour. The new ice maker is performing perfectly now. Would recommend this company to anyone in the future.

When I submit a claim with First American, I call them up, talk to customer service, give them my, account number, tell them what's wrong, and they set up an appointment with a repairman. They tell me what my part of the payment's gonna be and take it out of my credit card. When my central heating went out, they fixed it, as they did with my refrigerator and dishwasher. One time, my dryer broke and it couldn’t be repaired and they replaced it.

Submitting a claim with First American has been very easy. I do it online to request service and they assign someone instantaneously. I have the phone number of the service person who's coming. I can either call and make the appointment myself or wait a little while, no more than the next day. The service people call me to set up the appointment. It's very smooth. I also make my service request payment online when I request the service. So, there's no money exchanged with the service person. Makes it easier for me. And if they can't repair what I have, they either give me a brand new one or they give me a check. My most recent claim was a water pressure regulator for the water coming into our house. We needed a new regulator. It’s 20 years old and they have authorized it right away. The service person came back with it and put it in a couple of days later. Everything's great now.

I like that I can easily look at my contract and see what coverage is available. I have used it a couple of times. I'm not sure whether it's because of the area where I live, but one of the contractors that was to come and fix my stuff used a third party and it made the scheduling very difficult. But they fixed the ice maker that didn't work.

I've only used First American twice and both times, it's just a quick phone call. Within a day, you hear from a vendor to come out and service. So, it's fairly quick and easy. I wasn’t impressed with the first contractor for the microwave. The work was fine when it was done but he couldn't do certain things and told us we needed to dismantle a vent from our microwave that he could not touch or do because of the way it was connected. And when he came back to fix it, it didn't even need to be undone. So it’s just something we didn’t have to fix. But the people we just had recently for our furnace was awesome. You'd hear the thermostat click but the furnace would never come on. So they came out, identified the issue and did a workaround that got us through another week or so until we got the parts. Then, they replaced the parts.

First American Home Warranty has been good for almost three years now. It isn't too expensive. I know what's covered and that I don't have to jump through hoops to get someone to come out to get my problem solved. The process is usually very quick. If I submit a claim today, within less than 24 hours, I know what company is assigned to me. Someone usually calls me from that company within 24 hours to set up an appointment. I've called at least three times for different requests and I've never had a problem. The issue gets fixed immediately. Everyone is prompt and very professional. They answer any of my questions. They keep me on the loop of everything that's been going on before and even after the service call. They call me afterwards to see if everything's still working depending on what I called them for.

The application process at First American was easy. The lady I talked to was very nice. She explained everything to me. I even added a few things 'cause she explained all the extras I could get. I understood exactly what I was buying. I've had a couple of claims and they were really quick and understanding and they came through. I was very impressed with the way they did business. So far, the quality of contractors has been good. However, the garage door people who were out last month took a long time to put me on their schedule. That was the longest I've ever waited for a contractor to come out. Then when they came out, they didn't do anything. But that was probably partly my husband's fault because the guy asked if we wanted him to put some oil here and there and tune-up type thing and my husband said no.

We've been with First American for about six months now, and so far, we've used it a lot already, which has saved us a lot of money. I like how easy it is to get ahold of them and how responsive they are to send people out and try to help us out with anything we might need or any issues. To submit a claim, I usually go online to their website, then I click the dropdown, type away and click on the links or the little dropdown boxes of what I need. Usually, I get an email that says that someone has been assigned, then typically, someone reaches out within 48 hours.

My experience with First American has been good. They're responsive, and they manage my expectations well so that if I'm expecting somebody, they're good about showing up on or about that time. I like the technicians too. They're very straightforward. The only one I have an issue with is when someone doesn't take their boots off when they come in my house. I have white carpet.

Fletcher Heat and Hair responded quickly and came out the same day. Technician diagnosed the problem quickly and ordered a replacement part for a defective part. Returned the next day to install the damaged part. Gas had to be turned off to do the repair. The tech even came back to check the fireplace because it did not turn on after being shut off. The technician was knowledgeable, efficient, and glad to help!!

The last service repairman they sent out was great. Most of the time they send people that know the trade you need. I have had 1 or 2 that it seemed they had no idea how to fix my problem. I told 1st American not to send to my house again.

I've had good experiences with First American Home Warranty. I had to do three claims over the years. The are very difficult to get hold of. It seemed something would always break on a Friday and I could never get hold of them until Monday. Also, I always have to give them more information. And they find me. That's because I would try to get ahold of them on a weekend, and that's back east, so they couldn't find me. And when I called back on Monday, I would get people in the local area and they could find me. But the technicians are very good. They don't mind me watching. I'm curious. I like to see how things are done, so I always watch.

I've been working with First American for years and I have all my rentals with them. There had been a couple of claims that I've had little runarounds with and I've had to call them several times, but the past couple of claims that I've turned in have ran pretty smoothly and they call and follow up with me, which I like. Almost everything that I've submitted has been covered. That's why I continue to do business with them. However, sometimes I feel like the quality of contractors that they have is not up there where it should be. There had been a couple of plumbers that I've used that I wasn't happy with. If I find a good one, I request them and they'll send out the same plumber, which works well. Post Plumbing is one of them. They're good to work with. Whenever I call in, I request that company. Most of the time, I get them. Sometimes I don't and that's okay. But, First American tries their best to place me with the one that I want.

The tech came out to put in the part that he ordered for the washing machine but I didn't hear the doorbell. He left a card and I called him back and apologized. They had no problem coming back out and fixing my washing machine. The tech was very knowledgeable. Ours is one of those crazy washing machines that does everything and I didn't understand some of the electronic part of it and I wasn't using it and he showed me how to use it.

Simple repairs are fairly straightforward. Anything that's a little more complicated, it's very difficult to find experienced repair people. They have no resources to effectively repair the problem. I have to look for it. It's straightforward as far as what you need to do and how you need to coordinate to get it done. So far, the smaller and simpler repairs are general and they worked out fine.

On some of the claims I've submitted to First American, they were too long to resolve a problem. Some other claims I've submitted have been rectified immediately. So, it's been kind of hot and cold. Opening a claim is not a problem at all. It's just sometimes getting things resolved can be challenging. The claims reps are a hit or miss. For the most part, it has been very positive with the exception of some claims where they were not resolving my problem and I had to reach out to a supervisor to help me resolve a problem.

Submitting a claim to First American was okay, but I won't do it again. I won't have them once my year is up. You have to do everything online now, which is a bunch of crap. I'm old. I don't wanna do it on the app. I like people. A lot of times, the app doesn't really let you explain what you need or what you want. The first guy came out and didn't even bring a tool. He had to borrow my tools and then proceeded to tell me they sent him from way too far away and that they'd send somebody else out to fix it.

We had several cases where the first vendor came and identified the problem, and then it took a while for parts to come in. We had that numerous times with the vendors. But it's very easy to submit a claim. I do it now on the computer or on my phone, and it goes in right away. The technicians have all been excellent. First American is very responsive. I always know what the status of my claim and situation is because they keep me apprised. It’s very good value for the money.

I was told that the heater was broken for a long time and no fee will be covered after the first contractor's visit. The whole "broken heater, no coverage" situation had me feeling frustrated and helpless. But then came Courtney, a breath of fresh air! She listened to my concerns patiently and explained everything in a way I could understand. Her quick action and expertise got me the coverage I deserved. Feeling incredibly grateful for Courtney's amazing support!

The company did a great job and we were satisfied with the work. Our only complaint concerned the fact that First American Home Warranty initially got the coverage wrong, when the company called. The person at First American initially said the work wasn’t covered. When I pointed out that it was covered, your representative changed his position and agreed that it was covered.

I would like to give a great big Thank you to Trey ** for assisting me with our emergency Water Heater problem to today 2/16/2024. He was very professional and compassionate with helping my parents' situation.

I currently have 2 open claims with First American Home Warranty. Our built-in microwave and dual oven broke early January. Upon making the claim, I let the representative know these appliances were very expensive and we needed a qualified repair person. An appointment was made with ARS Inc. ARS came out on 1/10. It was determined we needed a control board for the oven and a megatron and diode for the microwave. We never heard back from the contractor and had to get FAHW involved.

I'm not very happy with First American right now. I'm going through having the fridge and freezer serviced. I have not had a fridge or freezer work for almost six weeks and today will be our sixth visit with this company. They repair one thing each time and then a couple of days later, it wouldn't work. Then, they come back and say, "Oh, we gotta repair something else." They would order it and it would take another five days. Like today, they're coming to put a new part on. I've called First American but they can't do anything because they have this company that they have contracted with to fix it. Also, I told them we probably have Freon poisoning because we have headaches, nausea, and throwing up. They said to go to a different part of the house.

I call the phone number when I file claims and First American immediately takes care of it. I get an email of who's gonna be coming in -- the name of the company and their phone number and that they're going to call me. But one time, days had passed and nobody called me so I went ahead and called the company. They checked their email and made an appointment for me. I'm thinking it would be better and I would get faster service or at least I would know what's going on if First American spoke to somebody with the company that they recommend.

The heater was not working and the claims process with First American was easy. The only thing is, the contractor took three days to come back and fix the issue because he needed some spare parts.

First American was great. But going into COVID and now, they're awful and they're not nice. They have call centers that are in other countries and these people don't care and they don't even understand. They don't live the way Americans do. I've specifically told the salesman that I didn't want to deal with foreign call centers because you can't get in touch and they don't call you back. I also have better Indonesian language skills than they have English skills. One of them even yelled at me and hung up on me when I asked to speak with someone who was English-speaking.

First American Home Warranty has been on point. When I needed services,, they were there to give me the service that I need. They didn't hesitate. I didn't have to call over and over. It was easy for me to make an appointment with them. They did my refrigerator recently. They also repaired a light fixture in the house. I appreciate having First American because it saves me a lot of trouble and out-of-pocket money.

When submitting a claim with First American Home Warranty, I can talk to the guy that's local. He's very prompt in helping me in any way. I'm very pleased. I don't think Sears is a great contractor but they're not involved with First American anymore. Recently, I had to have my range replaced. The fan wouldn't stop turning on the oven, so I'd have to go out and hit the breaker. They couldn't get the part for it so they ended up having to replace the whole unit. I'm very thankful for that. It took a month because the repair place they didn't even turn in the claim. But First American was quick to say, “We never even heard of the claim.” They stand behind the warranty.

The last 2 times I asked for help to get items fixed was great. They your team members were fast, nice. Got the tech both times to fix my bad dryer then next to get my bad 3 toilets fixed. Both tech were fast, nice, smart too. Thank you all. Love your folks and been using you all for over 40 years on all my homes too. Bruce

I thought it was a good idea to read the contract before buying to cover everything. However, when I filed a claim, they came up with a thousand excuses and took forever to resolve the issue. I am sorry it never got resolved. I give up. My problem started on December 2nd, 2023, and today is February 11th, 2024. I wasted so much time trying to fix it. I made a mistake choosing them.

First American provided us with terrific repairmen, and a repair woman for the items we needed help with. Very pleased from start to finish. They understood my needs, covered my coverage with each item I needed work done in simple words that we could understand. Happy to have First American and would refer to my friends.

Was finally able to get a resolution with First American. While the process was frustrating at times, I appreciate them working with me for a resolution I was happy with.

I agreed to use an outside contractor for repairs. I Was disappointed that the reimbursement process was very difficult but am satisfied with the outcome. I think it should have been handled better from the initial contact I made to start the reimbursement. This caused several calls and conversations with different agents and delayed the process.

Efficient and professional. I expected a long drawn out experience with using a warranty and was pleasantly surprised to have the opposite! My heater broke of course during freezing conditions! My first service was next day and as soon as part was received repair was scheduled next day! No hassles!

Always make sure the job got done. Quick to return calls sent emails and text to Follow Up. Have been with them for several years now and have had no complaints thus far. They have repaired heating and air conditioning to our satisfaction. They always return our calls, and are always courteous and professional.

I have been very pleased with First American Home Warranty. I've have filed 2 cases since our CoE in 11/2023 and the company has handled both efficiently and the issues were solved without a call-back. With all of the pre-purchase home inspections and due diligence, it's very reassuring to have a policy on a home to cover things that "just come up". Using their website is very easy.

Very happy with First American. Just wished they worked with different company. The repair was done after 3 visits. They didn’t speak much English, didn’t explain what they were doing. This company also fixed my dryer. The repairman asked me to help lift dryer down. I’m 69 yo lady. So when he came back he brought a helper..

We placed a claim and received service immediately. The dishwasher wasn’t repairable so First American replaced it. I was given the opportunity to pick my dishwasher. We are very pleased with the response and service we receive from First American Home Warranty. We have and will continue to recommend First American Home Warranty to all our friends and will definitely renew upon completion of our warranty contract.

We had a washing machine repair, a dishwasher repair and a garage repair as well, and everything's been good. First American usually does a good job of sending the request out and responding that way. However, I have to wait for a company that they pick, and the biggest problem I've had is sometimes getting the companies soon enough. It's just trying to get the companies to schedule you in, especially for plumbing when it's an emergency.

I had First American before, and then I left because there were lots of issues with First American, and then I came back about three years ago. So far, filing a service request has been good. It's been better than it was before.

I submitted a claim to First American, and I was overwhelmingly surprised. After my dealings with Choice, I thought I'd have the same problem with First American and it was totally the opposite. I was 100% satisfied. The contractor showed up and I was totally unhappy with them. I told First American that the contractor they sent out didn't want to do the job. So, they told me to hire my own to get an estimate, which I did. It worked out well. First American took care of me. They did what they advertise. I’d recommend them.

Submitting a claim has been easy and First American Home Warranty has been very thorough.

I've been happy with First American so far. When I have a claim, I call it in and I tell them what the problem is, and they open a ticket, and then they send me who the vendor is gonna be. Then they follow up and the vendor calls me, and then they come in and fix whatever. I sent in a claim when the AC switch wasn't working. I had to disconnect the whole unit and the heater because it would stay on. It was some kind of board that they had to replace. I also had a claim for the dryer and they ordered the part and fixed it. Everything is fine. When I call First American, they take care of the issue right away.

We have an existing claim and I had requested a cashout offer. I had a nice message earlier today from Doreen with the amount of the cash out offer. I called a bit later to ask that a breakdown of what made up the offer be emailed to me. After several minutes of trying to get through, I spoke with Kelly who checked and said that she would email it and I should receive it within 10 minutes. Some 2 hours later, not received. I called back, again took probably 5 or 6 minutes to finally get a person, Carl I think was his name but not sure.

My experience with First American has been good. However, I'm still waiting for them to fix my stove and it's been three weeks. The stovetop burner isn't turning on anymore. They're waiting for a part and I haven't heard back from the contractor. But I'm happy with everything else. I'm satisfied. Everybody talks to me well.

My experience with First American has been good. I'm paying $65 a month for the service, just to have it. When I get service, it's 85 bucks a pop. They send somebody out, which is cheaper than the other company I had. I had to get a new heater and AC. It cost me over 3,000 just to get the heater fixed. I figured it should be cheaper to just get a new one and I don't have to worry about it. So, I did. The techs were good. They came out quite a few times and they did what they had to do. But this is much better now.

I live in Navarre, Florida, and in this area, sometimes it's difficult to get contractors that are willing to contract with First American. For example, I had an HVAC issue, and they had difficulty finding a contractor to come out and do the repair. However, that has more to do with my location and companies that are willing to sign up with some of these home warranty companies than it had to do with First American itself. If I could do anything though, I would suggest to First American that they look to larger, more established companies to do certain things. That way their chances of getting a service done in a reasonable amount of time perhaps increases. Besides that, my experience with First American has been positive, and I've been overall satisfied with the things they cover for the price.

First American is a good company, and usually, it's easy to submit a claim. I just open the app on my phone and put in the claim, then they contact me to come and service whatever is broken. When my garage door broke, First American sent me the same company that I used before with another warranty company. It's a great company, and they came to fix my garage door. They replaced the motor, and now, everything is good.

I have been very happy with First American Home Warranty. They respond very quickly when I submit a claim. What I truly appreciate is that the same company is always assigned to come to my home. Electrical claims always assigned to same company, plumbing claims always assigned to the same company. I have not had any negative experiences with First American Home Warranty.

The repairman quickly fixed the problem and was very professional. He arrived at the appointed time. He also provided a lot of very valuable information about how the way that HVAC systems work. I was actually surprised how simple the repair was and thanks to his good teaching I can now do this myself. I am glad he came out.

The repairman diagnosed the problem. Told me he had to order parts and would call me when they came in. About a week later, we set up an appointment, he came on time, and replaced the parts. Now, everything is working perfectly. I would use this company again. The repairman was polite and professional.

First American has been responsive. It's been a good experience. They've been logical in terms of when they decide to cover or not cover the things or repair. The technicians are a hit and miss. In the past 11 years, we had a couple of bad experiences with technicians. There was one plumber that once came and he said I damaged what needed to be repaired because he didn't want to do the job. It was a difficult job. The plumber said, "The home warranty company is not gonna pay for this. You broke it and you damaged it." I said, "Well, if they don't cover, how much can you provide me a quote?" He said, "No. I would never do this type of job."

The technicians were highly professional and courteous, as well as skilled in their profession. They explained in detail the repair process and they cleaned up after their work was completed. They were attentive to any concerns and questions I had. The technicians, however, left our premises without telling us they were leaving or any suggestions they might want to pass along regarding the piping.

I have had a few claims. Every time I call they are courteous and explain the process and I have had the claims close timely. If I had to follow up they are quick and efficient to complete and exceed my expectations. They have worked with me on scheduling appointments and the people they use are are on time and got the job done.

First American is lined with companies that provide good service. However, I've also had a couple of experiences where I wasn't happy with who they referred out to me. Two months ago, my central heating went out, and I was not happy with First American's service. They referred a company, Anthem, and they sent someone out, but it was a bad experience. To me, the repair guy came off as he was there to try to sell me stuff rather than repair the issue. I'm 70, and I felt like he was taking advantage of an older person. He wanted to know if I wanted an estimate, and at first, I said no, that I had a home warranty.

I will continue keeping the warranty with First American. They've taken care of any issues that I've had in the past. Recently, my RV heater burned out and they replaced it. The tech was great.

Having First American Home Warranty is worth it. The hardest part is the time it gets to get things repaired. Submitting a claim over the phone is easy. The hard part is for the contractors to get here. That's always, "We'll be here between 7:00 in the morning and 6:00 PM," which I'm at work. Maybe they could narrow it down. I could plan better. Luckily, my work lets me take lunch whenever. So, I would wait until they ring my doorbell. "Okay, I'm at work. I'll be there in 15 minutes." "Okay, we could wait that long." They're good, nice guys.

We're satisfied with First American. It makes things a lot simpler because things go wrong and we can deal with them without having too much hassle. They have their own contractors that they send out.

When I signed up with First American, they explained everything to me, and that we had to pay the first down payment that was a certain amount. Filing a claim is so easy. All I do is call and tell them. They send whoever that my claim is for and then their contractor calls me to set up a date that they'll come out and look at it. They come out and do the repairs and they'll call back and check if everything is working okay. First American's customer service is wonderful. They get right on it.

I love First American. I stand behind everything that they do. They’re family. When I do my claims, I go online. It's fairly simple. It's seldom I ever do mine over the phone. Once you file the claim, First American gives you the name of the service company. They also give you the phone number in case you need to contact them. With me being budget-conscious even for the businesses themselves, I always recommend First American. That's where I'm gonna be until I don't like to wait anymore.

Good service but had a long wait to get it. We had no heat in freezing weather, but couldn't get a service employee for almost a week. The service technician who finally did come was excellent - knowledgeable, friendly and efficient. This seems to be the main drawback with this service. In the times I've used it, the work has been excellent and the technicians more than capable. It just takes too long to get an appointment scheduled.

First American covers my appliance and it's cheaper than buying new appliance. But sometimes they don't have people that works in my area. Other than that, I've never had a problem with them. The last time somebody come out was for my fridge. A Sears guy came and he knew his stuff and was in and out.

Having First American has been wonderful. I hate to think what it'd be like if I didn't have them. Everybody has been great and friendly as well. They're a great company.

I like First American. However, some of the companies they get need to upgrade better. But they usually send somebody right away. I had a bad problem with my plumbing. The rep said, “We're gonna get somebody out as soon as possible. This is urgent to us.” I had called late at 3:00 in the morning and they came out the next morning. I'm satisfied. I just wish their price was a little lower.

I really appreciate First American. They've come through different problems I've had with different things around the house. I had a problem with the air conditioning. They also had to replace my furnace. The first one, they paid for everything. The second one, I had to pay a little bit more. The best benefit of having First American is I can depend on and rely on things getting done.

I have been working with FAHW for several years now. I have Warranties through them for 10 different properties. I have tried numerous other warranty companies over the years, but have determined that FAHW is the best in the business. I regularly recommend the company to other landlords and realtors. However, to be fair, communications with and between the company/vendors can be very challenging at times. Overall, FAHW offers the best value and service I have experienced. As long as they keep that up, they'll keep me as a client.

I have only used the warranty once but I was very pleased with the quick service and the company they used to fix my dishwasher. The man that fixed it was very friendly and very professional. Best of all, he was on time!! I would recommend First American Home Warranty to friends and family.

You asked for a review and it's hard to give one.. We have been using your services for years and every time we have an issues it literally takes months to resolve. The last one we had took over 3 months. It is so frustrating.. Your customer service and trying to get ahold of someone is awful. Every issue we have had has taken a minimum of three months to resolve.

I signed a one-year contract with First American Home Warranty and paid $995. When I moved, I used a locksmith service and was satisfied. However, when my furnace stopped working and I submitted a service request, the contractor scheduled a date two months later. I contacted customer service to request a refund of a $100 service fee. I explained that the contractor had given me a date for two months later, but nothing had changed. I found a service that came to my house the same day and changed a part I paid $475. And now they called me for contract renewal. I told them I did not want to work with them anymore and that I did not recommend First American Home Warranty to anyone. Date of experience: November 09, 2023.

Always on time, efficient and followup! Getting in touch with and the progress has always been superior. We have not had a problem. The hold time during holidays is excusable. The reception is always clear. Product ordered may take longer as does ordering anything. You will be very pleased with this company.

Our clothes dryer started making a loud rumbling sound, and it appeared that the clothes were not drying as fast as normal. It was early afternoon, and we did not receive a promised call. I called again at 8 in the morning and explained the situation, and we were immediately assigned a repair company. A repairman arrived within a few hours and fixed the dryer. It has worked well ever since. We are happy!

We had just moved into the house, and within five days, we had no hot water. It was horrible. So, we called George Henry and they came over. They said they diagnosed it, but it took them another five days before we had hot water. It's the part right in front of the hot water heater that tells you the time and the temperature. It was the main part. It cost us $952. It was horrible. We called First American Home Warranty and told the guy that was the problem. He sent us to this lady that we had to go through. After that, everything was easy. They would have given us a contractor that night. As soon as we called and asked them, they said, “Pick one in your area.” But we told them that we would wait until the next day because we didn't wanna push and have them pay anything that was extra for overtime rates, because they were helping us out and we were trying to help them to slow their costs down as well.

I enjoy First American Home Warranty. I go to their website and the new service request is there. I file my claim online, and FAHW would tell me who was assigned to the service, and the person would call me. I usually get a picture of the technician and FAHW would tell me what time they would be out. FAHW always schedules on time and picks good companies to use. They're very professional. The last one was on my refrigerator. The freezer door was not closing. The contractor came out, saw what was wrong, ordered the parts, and completed the job.

When I had a claim for my dryer, the service was good. The only thing that I didn't like was nobody ever seems to have parts anymore. They had to order the part and it took forever to get here. It's the same with everything at this point. Overall, the claims process is good. But it's getting more and more expensive every year. Initially, it was $50 and then it was $70. Now it's $85 and it's crazy. Also, for a while there, First American didn't have any contractors out here. You'd wait forever and then some of the contractors were nasty. A contractor would come all the way from over 100 miles away and it’d only be on one day. If you had to work that day, it was tough. But that seems to be changing.

I've had really good experiences with First American so far. It's an affordable way to get things in the house fixed. The ice maker, the condenser and the compressor of my refrigerator went out. They sent somebody out and they fixed them. I've told a couple of my family members how easy it is and how their rates were more affordable than the other people we had. Their coverage was better. However, sometimes it's hard to speak to a human but that's everybody nowadays.

The plumber broke our custom toilet on December 6th. As of December 20th, we still do not have a toilet! They have not contact us. I have talked to 3 First American Supervisors and they have not been a help whatsoever! All they repeat is they are sorry and and assure me that One Stop Plumbing will replace the toilet!

The contractors have been very thorough. But the garbage disposal we got is not of quality and it makes a lot of noise. They send whatever they wanna send and I understand because they're in the business to make money.

Do not go with them, They mislead you to buy warranty while if you really read all their documents they will not cover your appliances. They send a crap technician and behind the scene they tell technician find an excuse like non compliant equipment to reject your claim. I say they are indeed scammers.

Some of the claim processes are easy and with some, I have to wait on the line to talk to somebody but they don't recognize what you say. Usually, the reps are great and for the most part, they've been able to answer our questions. The techs are really good. If they are gonna be late they call or text. We had a dishwasher installed early and 11 years later, when that one went out, they didn't have any record that they had put it in. We ended up buying a new one at Penney's. We also had a refrigerator that went bad and they didn't wanna do anything about it. They finally gave us a new refrigerator but we had to fight for it.

I've had some service from First American - for the dispenser, when the refrigerator wasn't working, a leak under the sink. All of those went very well. The first time I called regarding something a little bit different was we were getting a little bit of a leak out of our old hot water heater. The same person who had taken care of our earlier plumbing related issues came out and said that he was gonna tell First American that I need a new unit. He said to wait to hear from him and we got called pretty quickly. They said to go ahead and replace the water heater.

We only used the policy once. But it would have been cheaper for us if we just paid for it ourselves. If you have a problem with a piece of your equipment, like a stove or a refrigerator, you need to get help right away. But we had to wait a week for our oven to be fixed. It was inconvenient. The guy came out a week later. He fixed the oven in 15 minutes and that part was good. I was lucky it was an oven. If it was a more mission-critical device, even if it was covered, I would have gone outside the warranty. But First American's phone service is really good. When I called them, somebody answered and I was able to get something scheduled right away. I was in here when the technician came. The technician came and fixed it. It was all quick, good and professional. Overall, the service was fine. I just don't see the value in the product.

I've done three claims now and I'm so thankful that I've been a customer of First American. They allowed me to call my own contractors because they couldn't find someone in the central Richmond, Virginia area. I had to do a little leg work but I was happy to do it because the people coming in were people I knew and trusted.

It is important to prepare yourself for circumstances out of your control if you are homeowner. The best thing you can do is to have a home warranty.. I have experienced other companies, First American is a better choice, if you don’t want to hassle about what is covered, or their shady contracts.

I was given a one year membership to First American when I purchased the house. The seller provided the home warranty because I purchased the house as is and there were a few issues. I used the home warranty the very first year I owned the home and then I've maintained it ever since. I like the coverage of the big ticket items. I've had my water heater, my air conditioner, my dishwasher and a microwave replaced. Those were the big ticket items in the past that I probably could not have afforded to replace or repair without the home warranty.

Home warranties are pretty much the same because it's based on what individuals need to be done in their home. The only thing varied was the price, about $10 or so here or there. First American Home Warranty was mid-grade. That was okay because nothing would be 100%, and I knew that. So, I just kept what I had. They take the calls quickly, which I like. I know that they could only get whoever is best contracted with them, not specific people. I understand that.

Made appointment, reconfirmed date and time and texted when they arrived. Service representative was very polite and explained what he was doing. Actually showed me where shut off valve was to the house. Gave advice on how to clean showerheads. I was happy with service.

We've had a very good experience with First American. I submit service requests online now. Before, I didn't do it online and I had to be on hold for a long time. They always got back to us, though. But now that I can do everything online with them, it's perfect. The website is very easy to navigate. There are a couple of prompts and I answer questions. In less than 24 hours, I would get a response back and usually a phone call from whoever is gonna come out.

I've been with First American Home for three years now. And just knowing that my appliances are covered makes me feel safe. I call them in when I submit a claim and it's very easy. I pay my fee and they start an order and somebody contacts me. The quality of their contractors is great. Most recently, I had a clog in my sink from my dishwasher and they came out. They fixed the problem in less than five minutes. They didn't do anything to the dishwasher. It was more so the sink was getting backed up. They reset the sink. They unclogged it and it's been great since then.

You first sent us Sears to repair our stove, they were terrible. Never showed up and could not find the part. It took sears 4 weeks. You then sent us PREMIUM HOME APPLIANCE. The technician was Dima. He was amazing, fixed our stove. I would recommend this company. Was here on time we did not have to wait. They were here in less than a week.

I have been a customer of First American Home Warranty for a number of years and it gives me peace of mind that I can rely on them to take care of any issues I may encounter. Each time I have had any breakdown, leak or repair needed, FAHW has been able to provide me with a timely repair or solution. In a few instances, repair technicians were not available and they provided me the option of finding my own servicer, which I did, and they reimbursed me the cost of the repair/service. Quite frankly, in each and every instance, my out of pocket cost was limited to the copay. I really can't complain, hence I continue to renew with FAHW year after year. I know there are plenty of warranty providers in the market, but my personal experience with FAHW is 5-star, so I highly recommend them to everyone.

I prefer to use the website for service requests, and the experience has been mostly positive. The communication is good and I get prompt service. All in all, First American is worth it if you have an older home.

Everything I've done with First American has been exceptional except with the microwave. I was with another company, and I had a microwave issue. After six weeks, they couldn't get the thing repaired, so I transferred. I have three contracts with First American. In the rental house, I had a microwave and that went through the same type of ordeal.

Furnace was not working properly and not safe due to carbon monoxide leak. I was told I would be contacted quickly due to the emergency, the contractor didn’t answer me and I had to call someone else and pay with no help from warranty. Contractor contacted me the next day at night.

They did everything they said they would do. Great job on all their work. You can't ask for anything else with someone working on your house. They got in and right out. I could not ask for a better repair person to come out to my house. I would recommend this service to anyone.

Dishwasher was not working, drain pump needed replaced, service technician came out and verified problem, and had it fixed in less than an hour. Very professional. Was asking specific questions about the appliance to ensure that any other issues would be resolved along with the drainage pump not working, found a blockage in the drain tube and removed it.

I have been with this company for 4 years, and NOT even a single time I have placed in a work order request and have the issue resolved. Works request will always show as completed on service request, but the issue is not resolved. VERY DISSATISFIED With this company. Will not advise even my most enemy to sign up with this company. They take your money every month without fail, but when it's time to deliver, the service request are not resolved. RUN if you can, do not look twice in signing up with this company!

One out of three service requests were actually performed. The first one was a garbage disposal incident and went off without a hitch. It was great. The second one was a dryer issue. The service personnel called me at the end of the appointment window to exclaim he was going to be an hour late. I've already pushed my plans back for the service but then the service being late officially ruined my night. However, he didn't even show up an hour later. But the extreme kicker is that the service personnel marked my service request as "needing to get new parts". I had to spend several hours on the phone with First American Home Warranty to explain to them that the service personnel never even entered my home. How could he have even known what parts to get without looking at the appliance?

I had an issue with my heater and First American sent me a man that was a criminal. He wanted to get me a new heater and an air conditioner and I had to pay over $3,000 for him to do this work with First American. I couldn't believe it and I spent $85 for him to come out. I did some other calling and I got the thing done for a couple hundred dollars. So, I told First American, on my record, to keep those people off because they're crooks. I understand that insurance doesn't cover everything if you need a new unit, but it turned out that I didn't need a new one. I just needed a part. Also, the cost of the warranty is high for me because I'm on Social Security. But other than that, I recently had somebody come out and I really liked him a lot. He checked my electrical box and he said I didn't need a new one.

They've been fair and reasonable. The only thing is that when I submit a claim, they would submit it to whoever contractor and get them to come out. There's no way for me to be able to request a repeat contractor.

Their service has been excellent. They've been so awesome about handling the claims we've had. I filed for a washing machine claim. A washer went out, and then our microwave went out. Recently, our water heater. The claims process was a little bumpy in part of it. It seems like if I called after hours or on the weekend, someone would answer the phone, but they were not helpful and would tell me something opposite of what I had been advised earlier or the opposite of what it was online when I logged in to their program. But overall, it was good. There was a delay with the microwave. Lowe's couldn't get their act together, but that wasn't First American's fault. It was something that happened. They actually lost the microwave. So, we were a couple of weeks late getting it installed because of that. First American has been overall the best warranty company that I've ever worked with.

I like First American Home Warranty. I could go online and submit my claim, or call them. It has been easy. I've done four. First one was my kitchen sink fell out from underneath my cabinet. So, I called FAHW. They got somebody out here. Unfortunately, the thing that I needed was not covered. So, I ended up having it redone by myself. Last weekend, my garage door, the spring broke. So, I called FAHW and the next day, I got a call from the garage people. They came out, fixed it, and all I had to pay was my service fee. I love it. Every time I would buy a house, I would go with First American if they cover wherever I'm at.

He said l had to pay him to snake it out, I said had been done from roof before. His answer to everything was read your policy which I did not have yet. Called company, said they could only send head guy from same company, I said I want another company, said they did not have one. I wanted to cancel with a full refund, said no they had to pay plumber. Couple days later said would send another plumber, I said no I already called mine. Said would not refund so had to cancel credit card so no more automatic payments can be made, and credit card is disputing. Date of experience: 11/1/2023

Your contractor Sears Appliance has not followed up with timely after failed service repair. The day after repair the appliance failed. Between FAHW and Sears the scheduled visit has been a nightmare. Hopefully the Sears man will show this afternoon, he is now late. We have six members of our family visiting so this fumbled repair has really caused us problems.

Submitting a claim to First American has gotten better. It used to be a pain but now, it's online. So, it's easy. Before, we used to have to call. It would take two to three days before they would give the issue to another company and that would take two to three days that they have to call you to even set up an appointment, and then another week until the appointment where now, I go online, I select it all myself, and they assign it to a company right then and there. It's much better.

Every year we've had at least one claim and it's been a positive experience with First American. I had one duct that the seam was off altogether. It just was worn and there were some others that were leaking a bit and the tech fixed those. The techs are good but it’s the company sometimes. First American will contract out to some local person whose headquarters might be in a totally different state and you just don't have the same connection with the work. I’d rather have a local company so I can talk to the people and it's not an individual.

First American has always been there for me. If something breaks down, I call them and they send somebody out. They've worked on my air conditioners. I've had them fix dishwashers and that guy was good. When I needed something replaced, First American replaced it. But whoever they send out sometimes is not good. Some of them just want their $85 and leave. When they leave, I usually call another one on my dime and they fix whatever the problem is.

I'm not happy with First American. They're not a first-rate company. They hire the worst people to do the repairs. My washing machine exploded. They fixed it instead of giving me a new one and they took too long. They first have to come see the problem then it takes them forever to get the part. Our refrigerator went out last year. They put a new compressor. This year, the same thing happened. They said it needed freon. They would not get me a new refrigerator as long as they could fix it, and I'm not sure it's not losing freon now. If you wanna talk to someone in charge, you don't get much satisfaction.

Been with First American Home since we moved into our house 4 years ago. Each time we have had any issues with things around the house it has been handled promptly. Plus the companies that have been assigned for the maintenance always been great. Definitely would recommend them for your service.

I’m unhappy that First American replaced my previous washing machine with a “cheaper”and “faulty”. I’ve had to submit claims and pay multiple service fees ever since receiving it a couple years ago. This is unacceptable! I would have done better purchasing a brand new machine. I’ve attempted to voice my concern and didn’t receive a response to my email.

First American’s contractors have been very good though I had a problem with one of them. The way the claim was worded, it wasn't honored so I paid out of pocket to the tune of $800 for a plumbing issue. People should be careful of what's covered and what's not. It depends on the verbiage that the repairman uses.

Had to replace the ice maker in the upper for the fourth time and replace the ice maker in the bottom refrigerator for the first time. It would not stop making ice in the lower ice maker and would not make ice at all in the upper ice maker. Got both replaced and now both are working fine.

It's taken 10 days to get a repairman, now it's going to 3 weeks to get the new part installed and hope it works. I'm not a very happy customer since it's close to the Holiday. I’ve been forced to buy a replacement unit which can’t be delivered until 4/11.

They have replaced our water heater and washer and repaired our dishwasher and dryer. All done far cheaper than out of pocket. They are definitely a first class home warranty company and I recommend them to anyone who is looking for one. Go with the upgrade too, it is worth it and you don't pay that much per month.

I was very pleased with the service I received by the locksmith. I pay $85 out of pocket for any services rendered, which is fine. However, for a rekey of your new home, the out of pocket should be less to the home owner. It would be a nice gesture for a new homeowner.

It works very well. I’m really glad I have my property covered under First American Home Warranty. It has saved me money on many occasions. I’ve used it at least once or twice each year and have been covered many years. I would highly recommend it to anyone. If you own a property you should definitely consider buying one from First American Home Warranty.

Very bad experience. They cancelled our appointment. No notification or apology. Were very rude and offered to reschedule another 2 weeks out. Cost us $600+ as we hired a reliable plumber since we had no water or plumbing in kitchenware, who came out that day. Told FAHW about this. Will never use that company.

Canceled the appt because we found out why water pressure was low due to a broken pipe to our pool. Was told you would credit our bank acct the $85 service fee. Have not received it. Getting a little frustrated. Need for the problem to be resolved asap. Please resolve this issue. If not I’ll be calling to find out how to fix.

DO NOT BELIEVE THE POSITIVE REVIEWS...THEY ARE FAKE. This company is corrupt, unethical, and fraudulent. First American warranty is a SCAM!! STAY FAR AWAY. They will do anything to not do repairs that are covered. They take your service fee $85 and whichever service company shows up...they just evaluate problem....report to FAHW and then they deny your claim. They base the denial with absolute lies. This scenario happened to us EVERY TIME we submitted a problem (claim). It is unbelievable that they get away this type of business practices...They should be shut down. I am also filing a complaint with the California insurance board of regulations.

Placed a claim 8/19 for my washer, which was unusually loud in the spin cycle. FAHW scheduled Sears to diagnose; first appointment was 8/28. Washer was said to have a defective board and worn out bearing kit, which were ordered that day. FAHW shipped incorrect parts and emailed requesting they be returned on 9/21. I advised that I had received FIVE boxes of parts and would return what wasn’t needed following the repair.

Four months ago my dishwasher stopped working. I made a service request with First American. Took a little over a week for an initial visit from Installation Nation to check out the dishwasher. They said they needed to order parts and it would take about two weeks. Two weeks went by and they didn't have the parts yet. Almost every week I would call to try and get a status update, always waiting on parts. Now four months later, still no parts, and I've been assigned to a representative at First American, Carlotta **. I have left this person several voicemails requesting a callback and I get nothing.

AWESOME! He completed the task professionally. Very pleased with the outcome. Repairman on time and worked diligently to fix the problem. Door handle fixed. No more wobbles. I will continue with the Home Warranty as long as they can keep their rates low.

Filing a service request via the portal is very simple and hassle free. Really like the email updates. Only issue with the portal is you cannot get status for parts needed to effect repairs when they are on order. I have run into this in the past on previous claims.

I am aware 1st American home warranty has supported me in solving my house issues. When I call a customer representative staff is nice receiving my call, understanding my concern and work with me to make sure the technician solve the problem the timely manner. For instance, my electric issues in my room and my daughter room was really a safety concern that needed to be fixed. I really appreciate it.

Their service has been fair. They come out and check the AC units. I like that it saves our money not having to pay full price out of pocket.

It's nice with First American Home Warranty. They always tell me to call them and let them know when I have a problem and they would come out to take care of it. I had a claim when water was running and I couldn't figure out what it was. In about a week, the tech came out and I didn't have any more problems since then.

First American had a fairly a good turnaround and I had no complaints about it. I had a claim for my refrigerator and the issue had to do with a simple part, which was a gasket. The only thing was that the refrigerator that I had was no longer being made and parts were not available. So they quickly said that they were going to give us a new one, and we received it in a good amount of time so we didn't have to suffer much with the other old refrigerator. The replacement was kind of the same as our old one and we're pleased with it. The tech who came out was very knowledgeable and he worked very hard to get us the new refrigerator because he knew that those parts weren't available. He also knew that there was going to be a struggle to convince First American to get the new refrigerator. But he managed to do it with no problem, so I was well pleased with the technician.

I am in my third year with First American Home Warranty. I don't like the automated system when making claims and would rather talk to a human rep. With the automated system, unless you're persistent and continue answering the questions wrong then they'll give you a human rep. Customer service is outstanding. They give me a text and an email about the contractor. The contractor usually calls. The technicians are outstanding.

I made a claim with First American for my AC and it took too long approving the contractor I picked. They let me pick the contractor because of where I live and I was glad they did that. It happened on a weekend and because where we live is a rural area, there was not a lot of contractors. But since they knew they were probably going to approve the contractor I picked, it should have been handled faster. I had to wait until Monday for the approval since they were closed on the weekend and by the time I got the AC fixed, it a week. I live in Blythe and it gets to be 120+ degrees here. Other than that, the technicians were good and every person I talked to was amazing. First American did everything they said they were going to do and they reimbursed me quickly. But they didn't reimburse me my entire amount because they were going by other areas of what things are worth and not here.

Over the first year of my First American Home Warranty, I’m been completely happy. For several years, I had been told to try it; and, I simply cannot believe now that I’ve ever been without it. My home is 45 years old, and we are a family of 6: many opportunities to use my warranty!

Everything through First American was easy and straight-forward even as this was my first time using my home warranty. However, the deductible was more expensive than other companies I've used in the past. The company that was used to fix our washer ended up working out okay but lacked significant professionalism throughout the entire process, and we were fairly concerned each step of the way.

I placed a claim at 8:30 and didn’t hear anything for 24 hours. I called him directly at 9:30 the next day and left a message. He returned my call around 10, and was here by 11:30. He spoke with my husband and snaked the cleanout and was gone within 45 minutes.

Mitchell Plumbing came, did a good job of being on time, etc. However, the replacement toilet is too tall for me as I am short. Is it possible to replace the toilet with one that allows me to keep my feet on the floor?

I submitted a claim on an electrical problem but they didn't fix it. There was another circuit to the circuit breaker associated with the circuit that they were working on. They said that they would not fix the whole circuit. The garbage disposal was one circuit and a radon fan was the other circuit. They would not fix the radon fan. They blamed First American for not completing the work. Right now, the radon fan is not in use because of them. I talked to them but the guy blew me off very politely. He said it's in the fine print. I'm not a fan of First American Home Warranty anymore. I've been with them for five years and that's a lot of money I've invested in them. I'm very unhappy with them.

I discontinued First American Home Warranty last month. The rates went up to $900 a year. When we call to report an issue, sometimes, it takes longer than it should have for a service person to come. Other than those, we don't have any problems with First American that's why we had kept them so long.

I'm a bit disappointed at First American sending the wrong company to my house for HVAC Tune-Up. The guy showed up with no tools, no ladder and it was a very strange visit and I felt unsafe with this person coming to my house. And we still don't have a follow up regarding this matter. The assigned contractor has provided a report of diagnosis and findings. First American is currently in the process of reviewing the report and determining the next course of action. Please allow us 1-3 business days to review the details and provide you with a status update.

I had a cheap warranty service, which was not worth having. There is no point in having a service that does not cover anything that will malfunction. First American has options that cover all my appliance needs. I have even upgraded to have additional options and perks through First American partners. In 4 years, I have only come out of pocket once. With my previous company, it was every service. First American is my highest recommendation.

Provides quick response to problems and assigns excellent subcontractors to fix the problem. I have enjoyed their service for over 10 years and never had any problems. I will not hesitate to recommend First American to anyone. Their fee is fair and servive charge of $85 is also fair.

I have recommended FAHW to many friends. Their home insurance coverage saves me time from having to research and find reliable contractors to do necessary repairs. It also takes the worry out of the repair costs since I know there is a spending cap on service calls. The electricians, plumbers and HVAC people they send out have all been competent and reliable. What more can I ask?

Happy with the service, and happy with the contractors who have been to my home for repairs and maintenance of my appliances. I have had a couple of service calls for my washing machine and a couple of service calls for my dishwasher. This last service call was about the refrigerator in the kitchen. I am a little concerned about the cost of the home warranty policy. Not sure why the policy has gone up in the last couple of years. Thanks.

When I have a problem, the contractors come out and repair things. I like that. The contractor was timely when my pool was leaking. They fixed it. The warranty was gotten expensive though.

Quick referral to plumber and quick response from plumber. Problem diagnosed and repaired same day I was contacted by the company. I have used FAHW for about ten years and have had similar response each time I have had a problem.

You keep asking about this service and never respond to the problem I identified. Plumber only worked on kitchen drain blockage but never even looked at the upstairs bathroom sink blockage, stating it would probably not be covered, without ever looking??? So what are you going to do with this? Unhappy!

My garbage disposal stopped working and began to leak. One call resulted in having a new one installed within a couple of days. No attempts to deny my claim, parts were on the truck which meant nothing had to be ordered - IMPRESSIVE EXPERIENCE... My out-of-pocket cost - only the co-pay resulted in me saving money, which in today's economy is a big thing.

These people have always been great to us. When our washer died they sent a repairman to try to fix it, when he couldn't find the part needed for the fix. First American discovered that the part was out of stock everywhere and a few days later our new washing machine was delivered. American First has always been quick, and effective. We have had other warranty companies and American First is beyond better, they are the standard that companies like American Home Shield should try to emulate. Their website is the perfect tool to request a repair and their call centers are helpful and communicate clearly, they help you and fix your problem instead of reading lines from a script.