First American Home Warranty Reviews

I have been a patron of First American for over 10 years. This home service has been used for everyday home repairs. We have had issues with one of our AC units for the last three years. When summer comes, the AC unit breaks down, we call First American, they put a band aid on the problem, and it putts along for the remainder of the summer. This past summer, the AC unit failed (again). We called First American, our home warranty service.

When we bought our house, it had First American Home Warranty, so we've kept it for years. Technicians are a hit or miss, though. Some are good, some are bad. We've recently had somebody for our garage door but it is still not fixed. I also haven't heard from anybody, so I don't even know where that's at. I paid the service fee, but it's been months and I don't even know if they closed the claim. I reached out to them once and they got back to me. They got in touch with the people, but that's as far as it's gone.

First American is the only warranty I would ever use. I’ve been a customer with them for several years and it’s been an awesome experience. No problems at all. I had a plumbing issue at one of my residences and First American did their job and got somebody set up. I just had to wait for the contractor to come out, fix it. He was thorough, professional, he explained what he found and what caused it. He did a great job.

I've been with First American Home Warranty for seven years. The last claim I had was my heater. The claim before that was my freezer and it's still not fixed.

My experience with First American has been excellent. My broker originally told me about them. My most recent claim was for a garbage compactor and they replaced it. The whole process took a couple of weeks because they had to order the unit. The technician was very polite and efficient- he tried his best to do the work as fast as he could but the right way. I would rate my experience a 5.

I've had First American for years and they’re the one that I've stuck with. And they're fine. They come when they're called. My dryer was not working right and they came out and fixed it. However they need to get someone in the country for their services.

We didn't have electricity at one of our outlets, and First American put us in contact with a company. They came out a couple of days later and got it all taken care of. It was done fairly quickly.

I’m a property manager and I use First American about four times a year for my client’s home. It’s efficient and good.

I was with First American Home Warranty for three years on two properties. The only time I tried to use them was when the garage door opener broke. It was clearly broken as you could see the gears were in pieces. I called and they sent a contractor out. After a day I was told the repair was NOT covered. I called and they explained the door was not covered. I told them the door was not the issue it was the opener. The contractor reported the door was too heavy and that was the problem and the door needed to be replaced.

Absolutely the worst customer service! We filed first repair order for our dishwasher 11/23. First American Warranty sends totally incompetent contractors who have yet to fix the machine. Now almost 2 months later, still not fixed. As importantly, the company does not care about the customer.... No return phone calls; failure to follow up as promised; totally blaming others. All they cared about was collecting the $85 service charge for each and every visit. Shame on you! Would never use this company again.

There was a problem with my heat not working properly just before we had the cold front coming through the area. I called First American and soon Air Tillery came out diagnosed the issue. It didn’t take long for the part to come in and the technician was very helpful with a pleasant attitude.

Russell and Jayden worked tirelessly to install the water heater and to ensure it was correctly connected. They checked, rechecked the heater before they left to ensure it was working properly. They were thorough and efficient. They even explained how the temperature was set and what to do in case of problems. Appreciate the professional efforts and would highly recommend this team.

American Home Warranty-if I could, I’d give them zero stars. We got and upgraded a home warranty for an elderly woman, my grandmother (age 87) who recently moved homes to be closer to her family. The second week in the home she had a significant sewer leak under the floor from the bathroom all the way to the front closet, hall, and sewing room in less than 30 minutes. American Home Warranty has one plumber in our network area who is an hour away from us. The service is estimated to be there within 24 hours or less, and so I had to call in someone locally who could stop the leaking plumbing issue.

I have been pleased with the professionality, timeliness of responses, and overall quality of the help provided by First American and those they contract with. They keep me up-to-date along the way regarding the status of my service requests. It gives me peace of mind to know they are here to help!

Response has been quick and communication has been excellent in setting up appointments for repairs with good repair companies available when needed. Replacement has been available though it takes persistence on my part to get it approved. The customer assistance has been good overall and the response time excellent. Would be nice to see the companies available and ability to choose.

Everything is a battle with these people. Not worth the time and effort to just get mediocre assistance. Total scam. I don't care who recommends this company to you, do not fall for it. Big mistake. Save yourselves.

Appeared that the drain had cleared by the time the service tech arrived but it was reassuring to hear from him that he inspected it and everything was good. This was two days before Christmas and it was good to know everything was functioning properly. Done done done. All good.

Had a dishwasher leak on Dec 27th. It is an urgent issue - mainly because I was not able to close the valve to the dishwasher. So I to drain the water and close the main water supply when not needed to avoid water dripping to floor. For that the first appointment I got was on 1/04 I week later. On 01/04, my appointment was between 8am - 12pm. I waited there till 2pm. But nobody showed up. The contractor company closes at 2pm - so I couldn't call them up at that point.

Very unhappy because received letter on 1/3/2025 cancelling the warranty service. Too many legitimate service request? Somewhat unhappy about previous service as previously reported. Please see earlier submission. Call anytime to discuss. Faulty early diagnosis. Excessive delay in getting parts. Required additional diagnosis. Wanted to cash out rather than replaced the needed part. Had to advocate for a proper resolution.

Agile Repair fixed my dryer that wasn't heating. First American Home Warranty is easy to use and their vendors are good. Once a vendor was called to repair springs on my washer. Because there wasn't any money in the repair they weren't interested. I complained and was refunded my service call fee. That very fair and I felt compensated. I won't allow that vendor in my house for anything now. I'm pleased with the warranty. Takes a lot of worry away when something breaks.

First American always responds quickly and assigns contractors appropriately for the job! I have two properties and both are covered with First American! The price is worth the Peace of mind knowing that if anything fails, it will be repaired to good working order or replaced with a new unit!

It took a little time, but the repair went well and the technician was very professional. The technician was able to diagnose the problem in less than 5 minutes. Waiting on the part was what took the longest. Technician was out in less than 10 minutes once he received the part.

Our 14 years old microwave suddenly stopped working. First American promptly assigned a technician to diagnose the problem, and then made decision to replace with a better brand new unit. We have been using First American for at least 20 years and highly recommend them as a very reliable home warranty company. They use experienced technicians for diagnosis of equipment failures and repairs.

Had my AC repaired in November. Noticed a month later AC has frozen up. Called to get some back out but was told I had to pay another service fee. Keep in mind in weather right now have yet to use AC. I also called the AC tech that come out to service my AC in November. He informed me to put in for another claim. Was very disappointed with the response. Ask payment of over $800 out of my pocket.

My washer agitator quit agitating. A repair was sent. It took about a week, but he did a great job. Washers were working Super. I paid my co-pay and that was it. It was a good experience and yes, I would refer a friend. I sure wish I could afford to keep it, but I no longer can afford this insurance. I wish I could. It was a very good insurance. If you can afford it do it.

Do not use. I've had this for 2 years. They are very slow to respond. I had a sewer backup over Christmas. They did not respond until the 30th. Meanwhile I hired my own plumber (otherwise I would have had to move out). They are now telling me they won't cover any of the repair because I did not wait for them!! Another claim I filed was for a heating problem. It resulted in having no heat for 2 months because they kept trying to repair instead of replace. A third problem was my oven, it would not hold a steady temperature, repair person kept saying nothing was wrong. I asked for a different repair company, the answer was it was the only one they had and I was wrong about my oven.

My hot water heater is leaking. FAHW sent out a plumber, Circa Services, and in less than 10 minutes said there would be over $900 in out of pocket expense to replace my water heater. A new heater is about $500. Why am I paying out of pocket for a covered repair? Either the plumbing company is a scammer or FAHW isn't covering it. The warranty service should negotiate with the plumber not me. I was not provided any type of itemized list just a statement of additional expenses that are over $900. Where is the explanation as to why?

I’ve been with First American since 2015. When I bought my house, it was already under First American, so I kept it. My experience submitting a claim has been very good. The only bad experience was with my air conditioner. They tried to use a refurbished part, but with a Trane system, I need Trane parts. It took 30 days to get it fixed, and it was 100 degrees outside. Other than that, everything’s been fine. The technicians work ethics and attitude was professional. I haven’t had any problems.

Very, very unprofessional, incompetent and thieves. They sold me a premium plan. My washing machine is not functioning for over 10 months. They do fake advertising - they gave me 50 bucks to replace my 1500 faucet, while the plan I purchased had an offer to replace to the value of the brand. Please run far away from This company. Technicians are completely incompetent. They are trained to put fake notes so that they never replace your appliances even if your machine is not fixed by them for months.

We smelled exhaust when running the Whole House Heater. Called First American (FAHW). They contacted a local contractor (Dunn Right Plumbing Heating & Air in Garden Grove CA.). Contractor came out, removed all the fasteners in the fan box, took some pictures and left. FAHW finally approved a new Heater unit (7 days later). Contractor sent a Overdue Notice for $1,350.00 for system modifications. And won't start until we pay the "system modifications". FAHW told us they would not provide a different Contractor. The FAHW "Cash out" deal was $1,600.00. I can't buy a replacement unit for that amount so we moved ahead with the install.

I had American Home Shield at my previous home, and I’ve been with them for 10 years. They’ve been really great, they’re reliable, reasonably priced, and I’ve had a good experience with them.

We got First American through escrow. It was from a real estate agent and was included in the home process. It was easy to submit a claim. You can do it online or call in. I like to do it online, but if you have questions, it’s easy to talk to someone.

First American was recommended to me. Submitting a claim was super easy, and the service was fantastic. The technician was very helpful and nice. He answered my questions and communicated clearly. Everything went well. I had no issues at all.

A long time ago, when we purchased a home, the previous owners had bought a one-year plan for us. That was at Winterdale Drive, which was literally four houses ago for us. When I evaluated it at the end of the year, it turned out to be more positive than negative, so I decided to continue with it. It's been 29 years since we’ve had First American.

Aside from First American, I checked into four warranties before having one. I called them all and rated them myself on what I needed for my rental properties and for my home. Cost was one factor I went with First American, but this is going back years now, so rates have gone up. I also looked into how easy it is that I can get onto their portal and look up all my jobs, my service calls, what it costs, the details of it, and so on. What they say and what you experience are two different things.

I’m pleased with my home warranty. We had the refrigerator repaired, and I was very happy with that. I’ve had good experiences with the technicians who have come out.

I have never encountered a more dishonest and unethical company. Shortly after my policy went into effect, my pool pump stopped working. The first technician they sent claimed the issue was due to "secondary damage," implying that something we did caused the problem. This was completely baseless, as the pump was installed by a licensed professional, and all the equipment used was fully compatible.

I submit claims via the website, which is very easy to use, and the turnaround time has been less than an hour. It's efficient. First American did a very good job for me. If they didn’t, then I would cease the warranty and move on to something else.

I put in a service request when our refrigerator was making a weird noise. Unfortunately, there weren't any vendors so we were given the option to look for an outside vendor and that was what we did. We paid upfront then submitted the invoice for reimbursement. We've also done claims for a garbage disposal, a water heater and some plumbing issues, and we've been very happy with the level of service. The technicians are great. They're very sociable and knowledgeable. I can ask 1000 questions and they're not annoyed with me. I try to get friends and family to sign up with Cinch.

Most of my experience with First American had been fantastic. But I had one problem with the clothes dryer and it took me 10 months to get any satisfaction. That's unspeakable. And there was a firm from Houston that's come out here about seven times and sent technicians out here who spent hours and hours trying to find out what was wrong with it.

Submitting claims is simple. I do it online and usually somebody comes out within a week. Every single service person has been nice, and I've only had an issue once where I had to call and try to get somebody to redo something.

Everything was easy when I had to submit a claim. Customer service was great. Overall, I had no bad experience. When I had an issue with my oven, they sent me somebody to come take a look at it. That person who came couldn't help me. So, they allowed me to go to find my own person and they reimbursed everything. The reimbursement team was excellent. They made everything very easy to work with. I had a great experience with First American.

Their customer service has been good. They're doing the best they can. When I submit a claim, usually, it's fixed the first time.

I would recommend First American Home Warranty. We had them before and they have been useful. I called and spoke with a representative. He was very knowledgeable and set the appointment up quickly.

We thought having this home warranty would be helpful, but they have no one to ever respond to customers, all automated - you will NEVER speak to anyone, no one will help you and your service providers will be so limited they will have you waiting a long time for your repairs because they don't contract with enough service providers to provide reasonable or quick customer service for repairs - you will have to wait, wait, wait. Not worth the hassle and they don't care about your experience in the least. It's a way to delay getting faster service directly on most things that have an existing warranty anyway, this is a cash grab with crappy service, go elsewhere.

I'm a Realtor and could be a good source of business for FAHW, but instead I'm disgusted with them. They call and call and call and text and text and text, hounding me to death. I block and report their spam and they crop up with a new number over and over. I've told them to stop calling me to no avail. This place is utter trash.

Filing a claim is very easy. I'd rather speak to a person, so I call the company. My experiences have always gone well and my refrigerator is finally fixed. First American has been absolutely perfect, except for a few things that needed to be adjusted. Each year, their price goes up a little, but that's normal. I would recommend them.

You contact needing an emergency repair (hot water heater leaking all over your garage floor and no hot water) and you receive a text stating that a plumber will contact you within 48 hours. The nice plumber calls and tells me that he cannot simply repair/replace your hot water heater because the warranty company requires that he come out and diagnose, take photos, submit his diagnosis, and then wait to see what they say. This is all 3 days before a holiday and when I have house guests. I called First American to see if there was some way to expedite this process and spoke with a representative (that took 1 1/2 hours because their automated system does not work correctly plus I needed to call a 2nd time because the first man could not understand English). Their response times and customer service leave much to be desired.

We have been with FAHW since we bought our house 38 years ago and have had basically good experience with them. However, something has changed. We recently had a water pressure regulator that started leaking and needed to be replaced. Eight years ago, FAHW replaced it with no extra cost to us. Suddenly, this year they sent out the very same plumber who had replaced it before who now informed us that it would cost us an extra $495 to modify our pipes to fit the pressure regulator that FAHW was providing. This seemed odd and we let FAHW know about it. We asked for another plumber, but got no results. We called a plumber we knew who replaced the pressure regulator with an identical part that fit without modifications.

When I came down to Florida, I used Service America, but they went out of business. I was looking for another company and spoke to a representative from First American Home Warranty. I went with them for a year, and if I was satisfied, I'd continue, and I have been. I have a pool and I have an extra policy for it. When I needed a new timer a few months ago, I got one and all it cost me was $85, which was the service fee.

How does First American Home Warranty expect to last. It should be Last American outsourced to another county no customer service theft warranty. I have had a broken refrigerator since early October. I have two small girls, and living out of an ice chest does not suffice. I have a home warranty for a reason. The incompetence of this company astounds me. I’ve filed a claim with the Better Business Bureau (BBB). As a Veteran, I’m ashamed you can even use America in your title. I’ve been assigned both Gabriella and Camille as a rep. Never have got a reply from either of them. I spoke to several other people who have told me to wait. How is this American? How is this allowed for a company to take a payment every month and contact you 20 minutes after a non-payment, but once service is needed, crickets? Save yourself the hassle and go elsewhere. Anywhere but this anti-American establishment.

I have had a policy for 2 years with mixed experiences. Their sales staff is friendly and answers questions but not accurately. The claim staff are limited in how they can help you. If things go smooth they are fine. But if you have a problem it is next to impossible to talk with someone. I asked for a supervisor to call me and I'm still waiting to hear from them. They denied a claim for a spa which I paid an extra premium to have covered.

I submitted a claim 2 weeks ago for an issue with my well outside. First American called someone who came within two hours and fixed the issue in an hour. However, I've been with them for 2 years and I hadn't used my warranty until two weeks ago, but my premium still went up. I have a friend that also has the same warranty, has been with them for quite a while and they still have the same set price.

I've been in this house since June of last year. It was my first time ever purchasing a home and the previous owners had First American. I was going to go with another home warranty company, but didn't hear a lot of good things about them. Something was going on with my air conditioning and I contacted First American because they were familiar with the home. It was easy to navigate the website and to go to the page where I needed to submit a claim. I'm easily confused and it doesn't confuse me. It's very user-friendly. My puppy could do it. The service company came out immediately and I had to pay them $1,000 out of pocket, but First American refunded my money. I wasn't expecting that.

We had some great technicians come in to do the work. I like the ease of getting it done.

I would recommend First American Home Warranty. I've had a good experience. Everything was done in a timely manner.

I usually do my claims online then First American responds. It's usually about a day before the contractor contacts me and depending on our schedules, they'll come out. Overall, everybody's been great. They've been very professional, thorough and quick.

It's very easy to work with First American. I've had them for 3 years now, and you can just call and make a claim and within five minutes, they're sending you an email telling you who your contractor is gonna be. They abide by the contract. When I had a plumbing issue, they used a local plumber. When I had an air conditioning issue, they called somebody from another town, but it was fine. He was good. First American is trying to probably get the least expensive that they can and I respect that.

My garage door was having an issue with coming up and going down. I called First American and their response was within a reasonable amount of time. The technician was very good and personable. He went through and explained different things to me as he was doing whatever it was he was doing. But it costs $100 each time you call them and you got to pay that out the pocket regardless of whatever it is that has to be fixed. That's a bit much but it is what it is. I had a problem with the air conditioning one time and the amount of time that it took them to respond to that was too long. But that was three years ago. Overall, First American has been pretty good for me and I don't have any real complaints.

I had such a horrible experience with this company, will never ever trust another Home Warranty. Had a broken drain pipe, this item was covered, and repair approved. The plumber they assigned was Ark Plumbing, they came out and just took some pictures of outside the clean out, said they’ll report to insurance, and would need to be approved for a camera. Two weeks later the Ark Plumbing sent the “camera guy” out, who did NOT have a camera, and did not even go into the crawl space to inspect, said he had everything needed for this repair. A report was sent to FAHW stating I needed a 40 foot repipe, pipe rerouted, with a modification of 18 additional feet.

Buyer beware. FAHW says they cover 'water heater' and plumbing problems. WRONG! Our PRV (pressure regulator valve) went bad, caused damage to our water heart and expansion tank, told by FAHW that's not covered under our Essential Plan, caused damage to water softener system (plumbing), told by FAHW that's not covered, destroyed the bladder in our reverse osmosis tank, told by FAHW that's not covered. We paid $612 for the last year of premiums with a $100 deductible in filing our on-line claim. The PRV cost us $518.

AJ. I submitted a claim to First American Home Warranty on a Monday for my garage door malfunction. The mechanical function capacity restricted the ability to open/close the garage door. With our car inside, this was an issue getting to work and such. FAHW agreed to have a contractor contact me within 24-48 hours. This was not done, as no contractor contacted me. After 48 hours and numerous calls to FAHW, and no contractor contact I had to seek a repair provider to address the issue. FAHW told me a service provider would be available on the Friday and I would get a call to confirm. That never materialized, no contractor called. I had to find a readily available contractor, and requested FAHW return my $95 service fee.

Been more than 5 days and still the hot water not coming. Issue is not fixed, it's winter and it's cold. They are not even letting me hire a private company fix the issue, my family is sick because of this. HORRIBLE SCAM COMPANY. DON'T GET ANYTHING FROM HERE.

First Home Warranty responded very quickly and lined up service for us right away. The service company was also quick to respond. In addition, the service person was personal and professional and kept us informed as to what was the problem and fixed it. I would recommend using First Home Warranty.

I spoke to someone from First American who was very convincing, and we had a nice conversation. I had been with Choice Home Warranty for a lot of years but I decided that it was time to move on. I like the fact that First American will either repair or replace a furnace or an air conditioning unit. That was the big selling point. The rest of it is just normal. If the washing machine breaks down, most of those companies will come in and get it fixed. I'd recommend First American at this point.

When I had a service request, it was done online and they responded fairly quickly. Their website was very easy to use. The service provider that they hired for us couldn't have been better. I was so overwhelmed with the gentleman that came out to service us that I went online and gave him a very nice review. First American's rate was a little steeper than I thought it was going to be. But it still was cheaper than having to call a plumber ourselves.

First American Home Warranty is the best one I've seen. They have the fewest number of complaints and they had terms and conditions. I had one claim and there was no problem. The contractor wanted to postpone a bit longer, but I said no because it was a refrigerator. They agreed to get someone in six hours, which was very good. He showed up on time. First American sent over the best technician we've seen. I had an excellent experience. I've been through different warranties. First American would be the only one I would recommend. Consider switching over.

First American Home Warranty is a good company. Their rep was very thorough. He knew how much stuff cost if it broke down and how much it was if I got the plan. Also, he gave me a senior discount. The contractor came out quick. They fixed the issue. Two days later, I had the same problem. But the tech came back this week to redo it. He was good, friendly, and knowledgeable.

I recently submitted my first claim with First American Home Warranty. It was a very easy process. I did it online. Someone called me 30 minutes later. We set it up for a couple days later because I was out of town. The contractor showed up at the time they were supposed to. They were personable. They told me something else that was wrong. So, I got the information to be able to call, get back with them on that. It was a quick thing. They got there. They fixed it. Everything's working. I worked the whole time. They didn't bother me.

I went with First American when I needed a home warranty, and it's been a good experience with them. Their claims process has been quick. Their contractors have been good too.

They were very helpful when I filed a claim. Our hot water heater busted and flooded our basement. They were very good about finding a vendor. They took care of it pretty fast. The techs were also very good and fast. FAHW is very honorable. I don't like insurance companies and the fact that they responded as quickly and as well as they did, we were very impressed. We're very glad we're taking that insurance.

In 2018, we had an issue. It was a bad experience, but since then, everything has been perfect in our experience with First American. Whatever was going on then has been fixed. The techs have all been fine as well. I have a claim right now that they're coming over today.

Submitting claims with First American Home Warranty is easy because I do it online. Also, I get a call from whoever they assigned in about 24 hours. A couple of weeks ago, I made a claim for my heater and they were able to take care of that. I have no complaints with First American so far.

I required First American when I purchased my house from the previous owner. I did it as a protection because I was moving into a new home. I moved in on October the 5th so I’ve had the program for a month and I’ve utilized it three times already. I called the 800 number, paid $5 for the service call and First American sent someone out to resolve the problem. The contractor replaced the motor in the microwave and repaired a leak on the AC compressor.

As a first-time homeowner and disabled veterans/retired living on a set income. I use a home warranty company who I feel their contractors worked for the warranty company. They did not see or treat me as a paying customer. But, with FAHW if they can't find a contractor immediately, they will let you contact your own. Because when something breaks in your home you should not have to wait a week or two to get something repaired. Thanks, FAHW for using common sense.

The gentleman that came was very informative, gave me the information I needed to know about why my garage door opener was not working, he gave me an estimated time frame when he would come back with the parts. When he did was very helpful as well, showed me even how to reconnect the garage opener again.

I had the doors rekeyed and everything was fine.

Horrible company. They look for any loophole not to cover the appliance. Had a refrigerator that was freezing and ruining my food, by they deemed the issue causing it was not covered. A lot of good it does to have the insurance. Had the same issue a few years back with my A/C and should have cancelled then. I am done with them.

It is very difficult to reconcile your account. Service Request numbers are on a separate screen than the Payment screen. There is no way to check one against the other except for the date, which is a problem if you have more than one order on a given date. Not at all user friendly in that regard.

They have the worst possible contractors in their network. Almost all of them have 1 star reviews on Yelp. I have had 4 experiences (4 different issues) and in each case, got assigned to extremely bad contractors. In the most recent case, the contractor did not pick up calls, did not return calls, for 11 days. First American was totally unhelpful and refused to assign a different contractor. Finally one day, the contractor showed up at my door without an appointment stating that he had scheduled an appointment. He not only did not fix the issue (pool pump leak), but destroyed a perfectly working pool filter. Then I get letter from First American that the problem is not covered because the pump was in working condition.

I had a preseason tune-up for the fall. All Star Heat & Air came out to check to make sure the heating unit was good. They were very professional and they did a great job. My biggest complaint about it is I couldn't talk to a person and I had to keep trying to get to a person. It was all automated. Then, I had some personal expenses and I had to cancel the warranty. Canceling the subscription was a lot harder than making a claim. It was harder to get in touch with someone, but the whole cancellation process was handled very effectively. I would purchase the warranty again later at some point when this issue is resolved. They seem to live up to their claims and do what they say they're gonna do. Also, they were easy to deal with and sent out quality people.

I was talking to my daughter and she had a problem with her air conditioning unit. She said, “I use my home warranty to get it repaired.” I said, “Who do you have?” She said, “First American Home Warranty.” I got it the same day she told me about it. Submitting a claim with them has been easy. I can call them if I want to. I usually just go online and hit the prompt, and tell them what's going on. I get a text message telling me who’s gonna help me and how to get in contact with them. I like the ease of getting an appointment and the speed more than anything. My recent claim went well. I got the day and the time that I wanted. When the contractor came out, did an outstanding job, went in there, solved the problem and fixed it.

We had a clogged drain. FAHW made the claim process very easy. The vendor they sent out has been here a couple of different times over the years and he's very helpful. It was a wonderful experience as far as the clogged drain goes. Most of the technicians are great. I've never had a problem with the technicians. Sometimes the problem doesn't get fixed, but maybe it was the wrong problem.

Every time I've submitted a claim has been great. The techs come on time, got me notified, and did the job. For my pool, it took a little bit longer to send somebody out because it was during the summer time. But they were really good. Same with my air conditioning system. It was a 100-degree temperatures but they still sent somebody out within a reasonable time. They did disallow one claim and they rightly did so because it wasn't covered in the warranty.

When my wife bought a new home, the seller offered First American. We've had them 20 years now and they weren't so great. But this time, they were terrific. I had a hot water problem on a Friday morning. By Friday afternoon, they had sent somebody out here and solved the problem. I thought that I was gonna get stinky over the weekend. I told the dispatcher who was sweet that they may not want to wait the weekend. That was the first time that they were prompt to send somebody. The technician, David, was great. He liked wiring.

I've only had one service call and my experience with the tech was okay. So far, so good.

I've been pretty satisfied with most of First American's contractors that have come. At the beginning, their contractors did the work but they could have been a little bit more professional. But it seems like they've gotten better with the companies that they're using now. I do prefer if the technicians were gonna come into my home, to wear those little bootie things over their shoes. I've been pretty satisfied with First American recently because at the beginning too, they either took forever to answer or to call me back.

I would have put 0 star if available!!! This company sucks!! RUN AWAY as far away as you can, I purchased a home warranty from FIRST AMERICAN HOME WARRANTY and been with them for years, they have promised to repair any of my appliances under the contract or replaced if needed. They were so persistent for me to renew my contract since I never needed them. My HVAC went out and for 4 months I battled with them until I finally reach out to their upper management, they tried so hard to dismiss my claim instead of finding resolution. They found out I rent one of my rooms to help supplement my income and cancelled the contract in a heartbeat and claim they don't cover commercial properties. INSANE right?

Tried to renew online and couldn’t. It didn’t recognize my password so I tried to change it. Received a code to verify my identity. I followed the instructions but couldn’t complete the transaction. I tried again but wasn’t successful. I waited a bit and tried again. It couldn’t recognize my password. After several failed attempts I gave up. I received an invoice in the mail yesterday so I guess I can renew that way.

We've recommended First American to numerous people. My husband has had it for about 10 years, and we've been married for about nine. They've always answered the phone when I call, and the reps are very professional and give me information. They're efficient and when they tell me somebody's gonna be here, they're here. Recently, the top basket on my dishwasher was loose and I couldn't shut the door and use the unit. The service person came out and fixed it. He was on time and gone in just a short time. Anybody that First American has ever sent out has been very polite. There was one contractor a few years ago that we had to have somebody else come back out though. Overall, we're very pleased with First American.

Excellent service done in a timely manner with ultimate professionalism and expertise and very neat, I am extremely satisfied. It was a simple and seamless process and experience from the online claim form to the phone call from service representative to the repairman call to verify the repair inquiry to ultimately the end result.

First American assigned an excellent service company to handle our project, Northern Horizon Heating and Air. FAHW did not challenge the request for a complete replacement of our AC system and worked efficiently with our contractor to expedite the installation. Throughout the project, they'd maintained good communication with Northern Horizon.

This insurance company use bad provider (house pro), to don’t pay insurance for customer, waste money and waste time. My HVAC's problem is running loudly. Your staff came and checked it today. He said the HVAC runs loudly because Blow motor is dirty. He said he needed a clean blow motor and charged $520. but he doesn't know after cleaning, the motor will not run loudly.

So far, it's been good with First American. We've had them for four years now. We had a stove that went out and they sent someone out right away to look at it. The technician knew what they were doing but because it didn't have a model number on it, they couldn't fix it. First American wouldn't buy the kind of stove that we wanted. It was a 40-inch stove and that's what we had to have to fit the spot so they gave us the money for what they would have spent on a stove.

When we bought the house, the previous owner gave us a year with First American. We've had a good relationship with them for 16 years now and I'm happy. I recently did a claim for the attic fan. They called an electric company that came back and fixed it. First American provides good service. If you're looking for that kind of thing out of somebody, go with them.

First American is quick to respond to service requests. They also do follow-up sometimes with situations to let you know what's gonna happen and what to do if you don't hear from the company that they have referred the case to. I called them recently for the water faucet in the kitchen to filter water that wasn't working properly. In the meantime, another issue came up. I pay $100 every time somebody comes in to make a repair and they were able to take care of two on one call. The guy couldn't do it all that time and had to come back but still, it was only $100 for me. That was neat.

I am very pleased with my experience. I was so happy that my AC is running well, and I was impressed by how your team stayed in touch throughout the entire process, ensuring everything was completed properly. It was reassuring to know that if anything isn't working, your coverage will take care of it.

I would recommend First American Home Warranty. I get everything fixed. That's why I've never changed. It's good.

I've been with First American for 21 years because I've gotten benefit from it. It pays for itself. It's very common with the air conditioning unit during the summer that something goes wrong, so I call up First American and then the contractor comes in a few days. They repair it and I only pay the initial fee. If the repair costs $1,000, I'm still paying that initial fee.

I had a claim about plumbing in my daughter's bathroom. Another claim was for my air conditioner. I do everything online, and I get a response back the same day. Typically, someone will get out within the next day. I haven't had any issues with the techs, so far. They've been very helpful.

First American is one of the better warranties out there. It’s at the top two of the list. They’re very good at getting a company set up. Even when an appointment didn't happen as quick as they wanted, they were very proactive to get someone out to the house. Dealing with the claims rep was excellent and it’s aways been a positive experience with the techs. The quality is good and the price is okay. I'd like to see the house visit go down a little bit because the monthly payment to have the warranty goes up each year. So, when the technician comes to your house, I'd like to see that go down $5 or $10.

First American has an increased level of coverage and there are no limitations in reference to the age of the equipment. I've done one claim and it was simple and smooth. They sent me a picture of who was coming, their contact information, and the date and time of when they were coming. The repairman who came told me what led up to the issue and what to do to prevent it. He was very informative and explained everything very well. Home repairs can be extremely expensive and I highly recommend First American.

Submitting a claim is a really simple process. I really enjoy that. I just enter what I need and before I even hang up, I'm getting a text that it's been assigned to somebody. Within 24 hours, it says who's been assigned. Then the contractor will send me the date and time that they'll be here. It all just goes like clockwork. First American is really worth the expense. It's been a very, very pleasant and user-friendly experience.

I have called 4 times to have one contract remove that should have been taken off over a year ago, however it is still there and I am STILL BEING CHARGED MONTHLY FOR A HOME I DON'T OWN OR LIVE IN AND STILL BEING CHARGED FOR MY CURRENT HOME.

It does take more time going thru First American to get a repair done. But once you jump through all the hoops, they did get us a good company to do the work, and the company did a very good job. It did save us lots of money and are glad that we carry the insurance, for that reason. You do need to have patience..

Service authorization was quick and I was contacted within one day by the repair service. Diagnosis was made, repairs/parts approved by FAHW and work complete within 7 days. Only delay was waiting for the parts to arrive. Well done all around. The Sears technician was knowledgeable, thorough and highly professional throughout.

Pretty basic. I put in a claim for my pool pump and First American had a contractor contact me very promptly. The appointment was set up on Friday and was completed within a couple of days on Tuesday. It’s very seamless to do a claim and much quicker if you have an account.

I had a great experience with the claim for the garage door but it was horrible with the AC. First American said they had to give the company 48 hours to reply. However, they picked a company that was closed on the weekends as well as after-hours. We were without air conditioning for about a week and a half in triple digits. But everything worked out great. The company that came out was good.

First American Home Warranty is the best warranty. I've had a great experience with them. The techs have been great. I've not had any problems with any of them, except one that couldn't speak English and we couldn't speak their language. I really enjoy being insured through First American. They do exactly what they say. I have told different people if they're gonna ever get any, to get it through First American Home Warranty.

I have been with First American for more than 15 years. I used to have them on all my properties, and now I only have them on one. It's a love-hate relationship because sometimes they are really a pain to deal with. They find every excuse not to cover the problem. Sometimes, they are really wonderful. I used to have them at one of my properties in Oak Park and they gave me a very hard time about an air conditioning issue. Somebody came in and did some strange wiring without any permission and wanted to get money outside the warranty. I have a warranty. That's why I pay the warranty company. That somebody that came in who was hired by First American was not authorized to do any work that is not covered by warranty. So, he came back and ripped all the work. If I wanted to take legal actions, I should have, but I didn't.

Five years ago, I moved into a new condo, so I looked for a warranty company. I looked at three and went with First American. One portion of this is very poor and another portion is decent. It's hit or miss, and it's very hard to get decent people coming out. I had service done in Philadelphia in my apartment in Wynnewood and the people they sent to work on my stove did a terrible job. They had to come back four times and it's still not right. The cooktop still doesn't work. I have to call First American again, but I don't have the time. I'm working, so it's very hard for me to schedule them. They will also charge me again, which I'm not happy about. On the other hand, I had something done with my refrigerator and they did a good job.

I submit a claim by phone, and the first one I had was with something leaking. I also had a claim for a washing machine and I don't know how long I waited, but it took a long time before I got a new washing machine. Still, I've recommended First American Home Warranty. When I bought our house, the previous owners bought this home warranty for us.

I like the service of First American. I call them when I have claims and my experience has been great. Everything is on their contract.

First American was a gift from my real estate agent. When I did a claim, it was easy. The quality of work was good.

We've had First American since January of this year, and we've had four minor claims. Everything's gone well, and I haven't had any complaints. There's some really good service people they're contracted with. They have been very professional and helpful.

Twice, I had a problem with my air conditioner. It wasn't cooling, so I called it in and it was easy. The claim was put in by the warranty people, and the contractor they sent was very good. Overall, I only had First American for a short while, but my experience was very good. I can't complain.

He came on time and found the problems and solved it. My dryer took a dive and needed someone to come and fixed. Fixed the dryer and clean the system. I am happy with the job he did. If any problems will happen, I WOULD LIKE TO HAVE HIM. Good job, keep it up. Thanks again.

I would give zero stars if possible. On Thursday my water heater burst and we put in a claim. They assigned me a plumber that was working out of town until the following Tuesday. He said he told them but they assigned him anyway. So on Friday I informed them he was out of town and to re assign me a plumber that is actually working. They said for me to wait for dispatch to email me with another plumber. Well it is now Saturday morning and no plumber has called me.

Technician came within the slotted time. Diagnosis was quick, but a part had to be ordered. The time for that and his return was about a week. Replacement of the part was relatively quick and easy. Tech was polite and careful with tools and shoes. That's about as good as any warranty action could be.

Current Electric was called out to assist me. Clint was the tech sent. He was so awesome! Friendly, funny, professional. It only took about an hour for him to figure out what was going on and I was back up and running. I called First American for some info and the rep was super helpful and made sure my service request was accurate for me. My only complaint is I tried to log in online and forgot my password. It has you click a hyperlink to reset it, but the email NEVER came through.. Other than that it was a wonderful experience. I've had first American for four years and this was my first time using it. I'd recommend first American AND current electric.

While I have been happy with FAHW, I was not happy with the refrigerator repairman. He was unprofessional in my opinion. He brought his young son with him to my home and my roommate had to watch him. The initial diagnosis was over the phone. When the part came in, he showed up without letting me know I needed to defrost fridge. His 3rd visit was ok, but he made me nervous, because he was very rough with parts in my fridge. I will say he did an okay job, but not one I'd want to repeat.

I've had experience with First American since 1994 and I know Marilyn who's a local representative, and she's very efficient and helpful. I'm a Realtor and I selected First American because of my experience in the real estate world of seeing how consumers have benefited from it, and I felt like the price was right. Time and time again, I've benefited from it. So, I just continued with it.

First American really delivers as a support for house repairs in many critical areas of home ownership. The local providers are really reliable and quick to respond to work orders. I have had many home warranties, but First American far exceeds the other companies in service and reliability. We had a claim for an expensive brand of dishwasher which they replaced with the exact same brand with updated model.

Matt came to check my a/c unit not cooling. He was very pleasant to deal with. He assessed the problem and found bad starter capacitor. He had one and replaced it, checked coolant. Matt went on to check for other problems and found none. He was very explicit how it worked. Resolved problem. Thanked me for using his company.

The repairman was able to come out the same day for the repair. The sensor just needed an adjustment. He did the adjustment and then gave me some pointers on improving the garage door system. He was very friendly and gave me his card if I needed anything else. He was also very professional

It's very easy to submit a claim. I usually do it online. When one of our two air conditioning units stopped cooling, First American had a guy come out and he was very prompt. The unit started cooling, then a few weeks later, it stopped cooling again. I was able to just reopen that claim. He came back out within a day and got it cooling again, and it's been good ever since.

When I call in, the people at First American have been fine to deal with. Over the years, there were a couple of instances where the response from the subcontractors wasn't that good. But recently, the response from the people that come out to do the work has been good. They seem to do a good job which is the important thing. Fortunately, I haven't had any big claims. Mostly, it's small repairs.

First American covered our claim. I'm satisfied. Any technician they send here is good. The only thing that I'm not good with is they replaced my microwave but the one that they brought in is not that good enough.

I was happy to hear you reconsidered our claim. We have been a customer for 12 years and this has restored my faith in your company. Thank you again.

I've had First American Home warranty to cover my appliances breakdowns and it came time to use it. I submitted a claim for my washer that was leaking water. The tech came out but I didn't get a response after a few days so I called in to find the claim was denied because they don't cover a soap dispenser! Now how does a $ 20 soap dispenser affect a leaking washer? I went back and forth with them and now I'm out of a washer going on 2 weeks. I have kiddos in sports so I needed a washer. This company didn't honor their warranty and I canceled their product and bought a new washer. STAY AWAY FROM THIS COMPANY!! THEY WILL TAKE YOUR MONEY AND DENY YOUR CLAIM!!

I like First American because it's quick, efficient, and when you call, they're right on it. Overall, they do great customer service. I never had a problem submitting a claim. I usually go straight through the automated, and it's taken care of, and they shoot me an email, and it's done. I wasn't without my hot water heater that long because it happened on a Saturday, and someone came out on Tuesday. The contractors have been great. Overall, it's been a great service, and I would recommend to anyone, which I have been.

First American Home Warranty has a portal. It's easy. And they respond quickly. They had my AC fixed in two days.

First American has good customer service. I call to submit my claims and it's been easy. I've also gone through the automated system, but I've talked to them more. First American is great, so far. I got people dealing with other crazy companies and I told them, "I ain't had any problems with mine."

We have First American on three properties now. I send in my claims online and then if there were any questions, I called in the past and support has been friendly and responsive. I've had no issues with them. It's been flawless. Most recently I had a problem with our air conditioning. One technician came out but he came in the morning when it was cool. After a couple of days, we noticed that it was not working properly. I contacted First American again, and then they sent another technician through the company that they were contracted with who was more of a senior tech. That person came out and spent about two and a half hours and resolved the issues. It has been working flawlessly ever since. There was a few-day delay with the company that they contracted with. But they came back and did a very thorough job. So we were very happy with the results.

When I have a problem, First American Home Warranty takes care of it. The guy did a good job. Had it fixed in 30 to 45 minutes. All he had to do was look at it and he would have found the problem. And it works fine now. Also, he was personable. Anything I asked him, he showed me or explained it. I was very pleased with the whole thing because it was my only shot with him. He took care of the problem. When I talked to Rafael, it couldn't be a bad problem. He had it done and fixed. And he will turn in a report on the whole thing.

The technician that came out did an excellent job. It was a good experience.

First American was recommended through our realtor. They've been an easy company to work with and are responsive, and we've been with them for eight months now. But you can only submit a claim online, so you have to have an account activated. Then you can submit the claim and wait for them to contact you. I haven't had to do anything in emergency but everything that I've had, I was able to deal with and wait for a contractor to get to me. Some of the contractors are good but some are doing just the very bare minimum and not fixing the issue. I've had to have two people come back twice to fix additional issues after they've left.

I've had their service for 2 years, and every time I tried to make a claim, they found ways to declare almost everything uncovered. This has happened on two separate occasions – once with my garage door and another time with my water heater. They send out technicians who provide highly inflated quotes, making it clear they don't actually intend to cover the repairs. On top of that, they still charge you a service fee, even when they refuse to cover the claim. It's obvious this is just a way for them to profit off customers without providing real coverage. This company is running a huge scam, and I strongly advise others to stay away from First American Home Warranty. You’re better off without any home warranty than being stuck in their web of deceit.

The techs came out and worked on the washer and dryer, and the hot water heater recently. The repair took a little bit longer than I was hoping for but it’s from the contractor side. First American is worth it.

I wish I could give a negative star. The service has been pathetic.. It's been 2 months since the service request for repairing a dishwasher has been put in. They have hired an incompetent contractor who has visited 5 times (half of the time with wrong parts) and has finally admitted that machine can not be repaired. First American has done nothing till now to resolve the issue and is still giving standard excuses for not able to do anything!!!! This is absolutely appalling and I would recommend everyone to stay away from these crooks.

Technicians got in touch with us promptly and followed up to let us know when they were on the way. Explained what they were doing and what we could do to avoid problems in the future. When they needed an additional part they went out and got it while they were there.

I have First American for three and a half years. I have an open claim with them right now and the techs are scheduled to come out tomorrow for HVAC stuff. My unit is not blowing cold air. It's blowing warm air. The same company treated it about two months ago for the same issue. At the time, there was a hole in the Freon tube, so all the Freon had leaked out. They replaced the tube and reloaded the Freon.

Regretfully due to repair issues, in the last three years, I have had to have First American respond multiple times to my residence, however, each time the contractor has kept us advised, kept their appointment, provided explanation, and resolved our repair in timely manner. Especially on this last work order.

It took several attempts between it being a plumber or appliance tech. Then finally they got it right. We needed an appliance tech who was able to order a heat element and promised to come back and install as soon as the part came in. And the tech came about a week later and the repair was completed.

The first company that was assigned to fix my problem never contacted me the day they were supposed to come and never showed up. The second company LG Electronics Alabama was great helping me resolve the problem we had with our washing machine, very punctual and knowledgeable on how to fix problem, they took their time taking washer apart and reassemble it till everything was working properly.

I'm switching home warranties. First American was very accommodating, first by trying to negotiate a deal that might match the competition, then by canceling my membership when their negotiations came up a bit short. First American Home Warranty is an excellent company with a great track record of success, and I wish nothing but continuing success for them.

I have been a First American Home Warranty customer for almost 22 years. I am very happy with the service that I receive. I have recommended First American to my cousin; however, she paid her current company in advance, and she must wait to switch from her current warranty holder.

I am extremely dissatisfied with First American Home Warranty’s (FAHW) failure to perform under their contract. FAHW conducted several inspections by their contractors. The first Vendor FAHW assigned Fair Air and Cooling completed an inspection and agreed to do the repairs, however FAHW stated they are no longer using Fair Air and Cooling. This led to FAHW assigning an alternate vendor.