First American Home Warranty Reviews

We’d been customers for 7 years and submitted 4 claims over that time period, 2 of which were denied. We paid extra for the premium package and that was a waste of money. They do all they can to get out of a claim. The last incident was our dishwasher racks are losing all the spikes that keep the dishes upright. Turned in a claim and was denied; we were told it was a cosmetic issue!! When I called to have the issue escalated, the second supervisor I spoke with hung up on me! Worst customer service EVER.

After waiting for 3 weeks and sending contractor multiple times without fixing my HVAC problem, they said that they will not pay for replacement because it is not their contractor, very rude and disrespectful customer service, very very bad experience.

I compared the cost and coverages on a couple of other ones and thought First American Home Warranty would look like a good deal. I told them about the repair online, and they sent somebody out. They did a great job. And the tech was very professional. We were without our fridge for a week, but that was because they had to order parts. They came in like they said, did it when they said, and it's working fine. I'm very happy.

Well the AC was not getting cold and needed to be replaced the other part that goes in the attic. And I had to pay more than 1/2 to get it fix. But is fix!!! And my mother is happy because she is not hot anymore. In Calexico it gets till 115 in the summer.

I love First American. They're fast and to the point. There's no hassle finding a technician. They get the job taken care of.

It's so convenient to be able to call First American and say what we need done, then they have somebody call me and they come fix it. I have submitted claims with them by calling and using the computer. Both are super easy to do, but using the computer is so simple because I just tell them what the problem is then I have somebody give me a call to schedule the appointment to come take a look at it. I pay the $85 and whether the job requires more than that, it doesn't ever affect me because it's taken care of.

My heat exchanger was broken in the furnace that's in our attic. I called First American and they sent in a guy who told me it needed to be replaced. It was quick and easy. A great experience is not even realizing someone's in my house and everything gets done. First American replaced it for free and I just had to pay a couple of grand for putting the other stuff up to code that's connected to it. My last two technicians were fantastic. I called someone for my refrigerator and there was nothing he could do about it because the door was bent but he ended up helping me fix my gas stove at the same time. He had a part in his truck.

First American is a terrific company and I'm glad I've got them. I've been with them for so many years and it's very easy to file claims. I recently had a garbage disposal that stopped working replaced. The repairman was terrific. He found what was wrong and cleaned everything up nicely.

When my ice maker went out, I did the process to file a claim and went through the charge. The repairman called within 24 hours and set up an appointment. He had to replace it and was already given a budget allowance by First American, so he didn't have to call and get permission which was nice. I've had another warranty company that was slower in that process. The repairman was able to order the replacement and they had it back within a week. He had to make sure that he couldn't get it to work before he replaced it so he wasn't wasting their money, which is professional. I've only had First American for a few months, but the process was significantly smoother and quicker than with my previous home warranty.

The rep was very informative and helpful. When I called in a claim, I got a response from the person on that day as opposed to the company I had before. The great thing with First American was it was the same company both times and they were eight months apart. It's nice having the same people come and they were very prompt. They were very good on the plumbing claim. I could see the guys working hard. I don't know how many feet he went down, but he ended up pulling out a plastic bag from God knows where. He didn't give up until he was sure the water was flowing correctly.

I called First American and got somebody out within just a couple of days. They took care of the maintenance on the AC and made the house not stink, which is a bonus for me. It was a very easy, flowing process. First American is responsive and takes care of the issues. On one of them, I didn't even have to be home. I was able to trust the people that they sent to go into the house and take care of the issue.

My refrigerator stopped cooling and water was leaking. A contractor came out, and it was fast so I didn't have to wait. They fixed it and it's running perfectly now.

I've been with FAHW for three years now and it's been good. My experience submitting a claim has been outstanding. They get a technician out here and they have done a good job. They figure out what the issue is or if it needs to be replaced, and have stepped up and taken care of it. I had an oven that had to be replaced. They immediately got somebody out here to tell me what was going on. It needed to be totally replaced. So they ordered it and got it in. For my washer claim, it needed a repair. The guy was excellent at diagnosing what the problem was and taking care of it.

The company they assigned were courteous and efficient. When submitting my claim it was easy. The only thing I wish these companies would consider is some of the work being refunded. I didn't realize a clogged tub would be considered under my plan and I had someone out to repair. Later I found out it was covered. I was unable to get my money back on that.

Terrible company. We have trying to get our refrigerator fixed since 12/25/23. As of today 5/10/24 it is still not fixed. They contract with cheap companies to save money and these people have no idea what they are doing. They also sent out multiple technicians who would not even touch it because they are not LG certified so we are left waiting and our time has been wasted. The first contractor they sent messed up our refrigerator so bad that it is not fixable but they still keep sending people out who just change parts over and over again but it is still not fixed. Our refrigerator should have been replaced by now but they just keep sending out more technicians to try and fix it and we are stuck in the middle with no fridge. We have called many times and spoken to many people with no real help from anyone. This has been the worst experience of ever having dealt with any company in my entire life. Wish I could give them zero stars.

I am pleased with most aspects of FAHW. I have one issue, I was never given a gift card for a referral that I made. I've called in on two occasions but was never compensated. I am satisfied most of the times when submitting a claim and the response time when getting my problems resolved.

We had to go 4 days without air conditioning waiting for a technician to be available. Other than this delay, the service was excellent. The technician was courteous and he quickly fixed our problem. He was on time and done in 30 minutes.

I have been with this company for many, many years. Initially, they did a very good job...BUT in the last few years, they have really declined in the service and communication aspects of their program. I have contacted them for service, paid the fee, been contacted by the contractor, set up an appointment, and waited all day (TWICE) to have the service call canceled with NO warning or notice of cancellation. I called and asked to speak to a supervisor, told them of the issue with no communication on cancellation, asked for a callback, and never received one.

Our coverage with First American has been good. I like the convenience of when something goes wrong, then I can just call one place and they will help me with all different types of problems. No matter what the problem is, I just call one place and then they deal with who else to call to to help me. I usually call in to submit my claims and it's very easy. The most recent one was for a plumbing issue. The service people went into my walls and replaced the plumbing line. Overall, First American listens to my feedback. I didn't complain in the beginning about one of their contractors. Later on, when I had the same issue, I noticed they had a new contractor, so I thought that was good.

They're very responsive in their customer service. Their claims process is easy too. I submit it online and they follow up. For my recent claim, my HVAC system had gone out and I didn't have heat and it was really cold for almost a month. I had to go out and purchase portable heaters and they reimbursed me. I just hope that they have more contractors who are familiar with the area. For example, where I live, it's considered the high desert. When my HVAC went down, it had to be programmed a certain way. The tech they sent out that programmed it was in the coastal area. I'm closer to the mountains. So, those are two different regions. And because they programmed it differently, it caused my HVAC to go out quicker. But, the next tech that was sent out, happened to be a tech who was from my region. So, he was familiar with the program and he realized, "Oh, they programmed this according to the region they came out of."

I used my phone to submit my claims to First American and it was very easy to do. For my water heater claim, I decided to take a buyout. They sent my check very quickly. Then I went and bought a water heater and got somebody to install it.

Very frustrating company to work with. We've been without hot water for 4 days and still nobody even scheduled to come out. Nothing but a run around. I definitely do not recommend this company. What a joke...

Our experience with First American has been awesome. The customer service rep asks all the right questions, gets the information in and follows up to see if we've heard from someone. All the contractors have performed outstanding service as well. They explained any and everything in detail as to what their findings were, and when they got here, they did the repairs in a timely manner. The most recent one had to do with a pipe in the wall in the laundry room that went to the water heater. There was water spraying out of it, and when the technician came and assessed it, he knew exactly what was wrong. Ironically, about six weeks before, we had the same issue but it was a different pipe.

The reps were fast and friendly. They sent the people to my house. The guy added Freon to my AC unit on my first service request. And on the next one, the plumber came and fixed the leaking toilet. Their attitudes were good. The one who did the AC unit said that he was to collect the payment and I paid him. Then, the lady from First American said I was to pay them. I didn't know and it was a mishap on that. But they credited. And from then on, it was not a problem. I always pay the company and not the individual that comes to the house.

I like having my appliances covered. So that when they break, I don't have to buy a new one. First American replaced the oven a couple of months ago. The techs who came out were competent.

First American is a good company to go with. I would recommend them highly. They save me money. I had to have a water heater put in for half of what I could have spent. That's helpful. It's also been a painless experience submitting claims with them. They'll tell me who the vendor is and give me their telephone information before they come. I've had one incident where a contractor had to come back. I put in a claim about my dishwasher which wasn't draining. When the repairman came out about the dishwasher, he said it was not draining because my garbage disposal was leaking. It was an easy fix, but it was the inconvenience of him having to come back out and schedule another time. I also paid two service fees for that.

I've submitted two claims with FAHW, both for air conditioning and they went smoothly. I did it through an app on my phone and it was easy. They provided a quick response and I've experienced good quality contractors too.

I called First American and told them my heater wasn't working. They told me they were gonna send someone out. The contractor contacted me and said, "Hey, I'm with First American. I wanna add you to our schedule." They came out, looked at my heater, found the issue, then they told me they were gonna send the service report to First American so they can order a part. First American approved it, and the contractor ordered the part, then they came back out and changed the part. The repair people from the company that came out were really knowledgeable, clean and helpful, and my heater is still working good. Overall, it was a good experience.

I either submit claims online or I call on the phone. At that time, I pay the fee and First American responds by giving me a request number. They assign it to a contractor, then the contractor contacts me usually the next day, sometimes it's two days, and makes an appointment and comes out to the house. They fix whatever needs fixing, and it's a done deal. Most of the contractors are good, very polite and accommodating. Some of them come from far away, which doesn't make a lot of sense to me, but I live in Cloverdale, which is outside of the main area.

Submitting a claim with First American has been okay. It's not much of a problem. Sometimes the stuff that they have online doesn't exactly fit. But in those cases, I call and get a rep to help me. And it's not a problem. But it takes a while to get in contact with an actual person. But the people have been very helpful in most cases. A couple of times, I don't think they quite understood what I was trying to ask, but eventually we got there.

The door of the refrigerator wasn't closing properly and the techs fixed it. It took two days before they came out after I put in my claim. Most of the time, the techs that First American send out are great. But the whole idea of First American is a waste of time and money. I could just save the money and do it myself but my wife likes it so we have somebody to call and it’s nice.

We used First American for our air conditioner. They had to reach out to a couple of people to get anybody to come out to our house. Eventually, somebody did but it took over a week. They didn't reach back out to try to reschedule anything. I had to call them.

I have been with this company for almost 14 years and have used their services many times. Have been pleased with the service from First American Home Warranty. They were responsive to my request for service to my dryer. I would recommend them to anyone who is looking to establish with a home warranty company.

Called 3 weeks ago for ac issue. Paid $85 on top of my monthly fee. Not one person has reach out to me. Called today for the 3rd time. Now they are saying 2 more days to get any one out there. I’m not happy. It’s 90 degrees today.

Good day, My claim was denied so I called FAHW to request reason, photos and proof as to why my claim was denied. The rep. told me she would contact the plumber and get back to me. That never happened. I only have limited number of days to contest the denial. Please have someone contact me as soon as possible to investigate to resolve. Thank you. Lisa~ I am requesting proof that the plumbing issue was caused by roots of a tree. There are no trees near the home and the shower has worked for years with no issues.

We were expecting to be reimbursed for the approx $700 of food that spoiled for all the time waiting for repair. Our last provider AHS cover food loss, not sure why yours has not offered this at such a premium price for insurance. Meat as you know is not cheap and we lost it all and fish like salmon and others. Not including what was in the refrigerator side.

I'm happy to report First American Home Warranty came through again...this time with a water heater that wasn't making hot water. I went online late in the evening and created a work order, paid my service fee, was assigned a plumbing contractor, and waited less than 12 hours later to contacted by NW Sundance Services Incorporated. They tried to come out that day but were unable to free up a technician. They were, however, able to get a technician to my house the following day. The technician was able to quickly diagnose a problem with the thermocouple. He replaced it and we were in business. The pilot light would now stay lit allowing the water heater to function and make hot water. The technician was proficient, personable, and professional. Another positive experience with First American Home Warranty.

Our home warranty coverage has been amazing! From A/C to a stopped up toilet they have covered it all! Highly recommend this warranty company over any other. We have had other companies in the past and they cover very little for your money. First American is top tier & we recommend them to all our friends and family.

We have been utilizing the First American program for 12 years and have never had any major issues with them. Great service, fast response times. Everybody who came to fix something was always fast and professional, and seemed to be quite knowledgeable. Excellent work overall, amazing service in every capacity across my 12 years.

We are pleased with the prompt response from the insurance company. The progress to solve the problem. And the understanding of our situation that affects our daily life. We’re in the process of getting an approval for the repairs. The general contractor has submitted his estimate to do the repairs and bring it to the original condition.

Great company - have been with them for 5 years and my only complaint is not being able to physically speak to someone. Everything has to be done through the website. If they could somehow add a chat feature to the website it might be helpful. So far the contractors they send out have been okay. Just usually not from my area.

I called First American Home Warranty to make a claim. The plumbing company sent two guys to check the problem. They took the toilet out of the place. They found that one part under the toilet was broken since the water was dripping around the toilet. I asked them what was the problem and one of them explained to me. He showed me the new part it was installed. Then, they changed the broken part and cleaned everything well. They did a great job! Thank you.

This company is a scam. You're not only wasting your money buying their policy, but you are also paying for their sub-contractors to do their dirty work. When they send somebody, they are not there to help you, they are there specifically to find a way to deny your claim, so it is at no cost for First American Home Warranty and their vendor gets free money just for showing up. I submitted a claim for a garage door that does not open when it gets barely cold, I live in the Bay Area so it is not that it snows in my city, the motor would not even react when you press the button, this is clearly an electronic or electrical issue with the motor. Well, their vendor came, took a picture of the old rollers, said something about sending somebody later to fix the problem and left.

My brother decided to use this company after problems with the last company. This company is just as bad. Our refrigerator has been having problems for over 2 weeks now. The repairman that they sent out does not know what he is doing. He has been out here twice and says that he has fixed the problem. Why is he scheduled to come out a third time. We have had to throw out almost $200 in food. As expensive as food is now. We are so upset and we can't wait until our contract is over.

Austin HVAC came out and checked things, changed the furnace filter, and increased the fan power. Unfortunately, he was not able to access the ducts in the house, although he gave it a good try. I appreciated all he did to improve things, but I think the ducts might need to be inspected.

My claims with First American have been fine but I'm still contemplating if I want to continue with the service. My policy for last year was $60.43. It went up to $77 and I have problems with that so I mentioned it to a lady named Paula. They want to increase it because I've had several claims this year.

Sometimes First American picks random people to come to your home. I've had a couple of times where I didn't feel that they were very experienced in a particular issue. Also, parts have been a problem due to the past four years with COVID. Before COVID time, if I had any problems, I would call First American and then they would correct it if I wasn't happy with the company. I live in a very small area, so they usually have to contract someone to come down and sometimes that gets a little bit difficult. B

First American has been good. Sometimes, it takes a bit for the service people, and the company can't help that the different times of the year and different things are going on. They try to help us as much as they can. Our last claim was for a furnace. They had to replace it, and we had to pay 1,400. We had a problem one time where they kept saying we didn't pay and I know we did. It took a while, but finally, we got it resolved. I don't have any complaints except for the price. I don't like that the prices keep going up and our copay, but I know everything else is going up as well.

First American Home Warranty came with the house when we bought it. I kept it for that year and then I started thinking about getting home warranty again. Since I already had an existing account and it was a good experience, we went with them. Our washing machine quit very recently. It quit draining and we had to call First American to come and check it out. They connected us with the appliance repair company and they came out. The washer was so old, they could not find parts, though, so First American replaced it. They sent two washers out. I don't know how that happened. A guy called saying they were on their way to deliver the washer and it had already been delivered.

I have been very happy with the service for the past 2 1/2 years. I always get a quick response for all claims so far, even when the repair company had to come back. Still waiting for $50.00 reimbursement check for space heater purchased in Jan. 2024. I will continue my contract for many years to come.

When I have a problem, I notify First American and request a Service. They have always been quick to respond and assign a contractor to come to my home to remedy the problem. I am very pleased with the timely results. They have chosen good contractors who know their trade and can fix the problem in a short period of time.

First American was very helpful & was able to get a repair service here asap. The company contracted provided Excellent service. Repairman was very knowledgeable & efficient. Would highly recommend and in fact I f do I did! I shared my experience with my daughter and she has now signed with your company.

I requested repair service for my washing machine. I was contacted by by phone by your rep and my info was taken. I was contacted by the repair service that day. The service person responded 3 days later and took care of the problem. I am happy with how all was done.

FAHW is a scam. I purchased a warranty with my condo in October. At the start of Feb, I contacted FAHW because the AC was out. They knew the unit was on the roof of a 3-story building but didn't tell the contractor they sent. The contractor wasn't able to look at the unit and I didn't know until a week later when I followed up. They then sent them out again, and this time, the contractor serviced the unit. After, the unit failed again. They sent a different contractor, who looked at the unit and said they couldn't service that type of unit (FAHW didn't tell them what kind of unit it was).

Took over 2 months to get refrigerator repaired. While most of the delays were caused by Sears, First American should have intervened and followed up sooner. We spent hours on calls to Sears and First American. Claims Specialist Si-Mariel ** finally got the compressor shipped, the repairs successfully completed and then we received a 2nd compressor. We called 1st American 3 times to have the extra compressor picked up by UPS or FedEx, we're assured each time that we would get texts/emails with details about the pickup. The last call was well over a week ago and we haven't received those texts or emails and the compressor (very heavy part) is still here.

Have not had to use your services as yet. It is a great relief to have your services when I do need them. I did have to replace washing machine, but I forgot I had you at the time. It cost me $675 at the time for a Maytag washing machine, but that was my fault.

I'm a long term customer of 1st American Home Insurance for over 30 years. I’ve renewed my contract with them each time I moved. Whenever I called with a problem, I’ve gotten a quick response. Their prices are fair. I have recommended them to friends and family. And they are satisfied with the service too.

The technician was friendly. He explained what was wrong and how I can address it if it happens again.. He showed me how it looks when the valve is pushed out and how to use a hair dryer to fix it. There was a mixup on the time. received a text that he would be here in the afternoon so I took a shower and did not hear the doorbell. He returned the next week.

I never received a new customer package. Would you please send this to me. I have had nice conversations with the employees I have talked with. This is a service/ insurance to help me to be more prepared for home emergencies. My home is older and will be needing so repairs as things break or continue to function properly.

Great response from First American. Very receptive to input regarding poor service from contractors. One contractor I tried 10 times to ask them a question and was hung up on, disconnected, or transferred each time without them even listening to my question. First American let me know they will take action against that contractor.

I was well pleased with the response time repairing these items. Called one day, repaired the next. The repairman was very quick and accurate in his repair and was very good at answering my many questions. I would and have recommended First American Home Warranty. I have been with this home warranty company for at least 14 years.

The technician was on time, highly skilled and efficient. He quickly diagnosed the problem, and actually had a replacement ice maker in his truck. The unit was replaced and he was gone in less than an hour. The new ice maker is performing perfectly now. Would recommend this company to anyone in the future.

When I submit a claim with First American, I call them up, talk to customer service, give them my, account number, tell them what's wrong, and they set up an appointment with a repairman. They tell me what my part of the payment's gonna be and take it out of my credit card. When my central heating went out, they fixed it, as they did with my refrigerator and dishwasher. One time, my dryer broke and it couldn’t be repaired and they replaced it.

Submitting a claim with First American has been very easy. I do it online to request service and they assign someone instantaneously. I have the phone number of the service person who's coming. I can either call and make the appointment myself or wait a little while, no more than the next day. The service people call me to set up the appointment. It's very smooth. I also make my service request payment online when I request the service. So, there's no money exchanged with the service person. Makes it easier for me. And if they can't repair what I have, they either give me a brand new one or they give me a check. My most recent claim was a water pressure regulator for the water coming into our house. We needed a new regulator. It’s 20 years old and they have authorized it right away. The service person came back with it and put it in a couple of days later. Everything's great now.

I like that I can easily look at my contract and see what coverage is available. I have used it a couple of times. I'm not sure whether it's because of the area where I live, but one of the contractors that was to come and fix my stuff used a third party and it made the scheduling very difficult. But they fixed the ice maker that didn't work.

I've only used First American twice and both times, it's just a quick phone call. Within a day, you hear from a vendor to come out and service. So, it's fairly quick and easy. I wasn’t impressed with the first contractor for the microwave. The work was fine when it was done but he couldn't do certain things and told us we needed to dismantle a vent from our microwave that he could not touch or do because of the way it was connected. And when he came back to fix it, it didn't even need to be undone. So it’s just something we didn’t have to fix. But the people we just had recently for our furnace was awesome. You'd hear the thermostat click but the furnace would never come on. So they came out, identified the issue and did a workaround that got us through another week or so until we got the parts. Then, they replaced the parts.

First American Home Warranty has been good for almost three years now. It isn't too expensive. I know what's covered and that I don't have to jump through hoops to get someone to come out to get my problem solved. The process is usually very quick. If I submit a claim today, within less than 24 hours, I know what company is assigned to me. Someone usually calls me from that company within 24 hours to set up an appointment. I've called at least three times for different requests and I've never had a problem. The issue gets fixed immediately. Everyone is prompt and very professional. They answer any of my questions. They keep me on the loop of everything that's been going on before and even after the service call. They call me afterwards to see if everything's still working depending on what I called them for.

The application process at First American was easy. The lady I talked to was very nice. She explained everything to me. I even added a few things 'cause she explained all the extras I could get. I understood exactly what I was buying. I've had a couple of claims and they were really quick and understanding and they came through. I was very impressed with the way they did business. So far, the quality of contractors has been good. However, the garage door people who were out last month took a long time to put me on their schedule. That was the longest I've ever waited for a contractor to come out. Then when they came out, they didn't do anything. But that was probably partly my husband's fault because the guy asked if we wanted him to put some oil here and there and tune-up type thing and my husband said no.

We've been with First American for about six months now, and so far, we've used it a lot already, which has saved us a lot of money. I like how easy it is to get ahold of them and how responsive they are to send people out and try to help us out with anything we might need or any issues. To submit a claim, I usually go online to their website, then I click the dropdown, type away and click on the links or the little dropdown boxes of what I need. Usually, I get an email that says that someone has been assigned, then typically, someone reaches out within 48 hours.

My experience with First American has been good. They're responsive, and they manage my expectations well so that if I'm expecting somebody, they're good about showing up on or about that time. I like the technicians too. They're very straightforward. The only one I have an issue with is when someone doesn't take their boots off when they come in my house. I have white carpet.

Fletcher Heat and Hair responded quickly and came out the same day. Technician diagnosed the problem quickly and ordered a replacement part for a defective part. Returned the next day to install the damaged part. Gas had to be turned off to do the repair. The tech even came back to check the fireplace because it did not turn on after being shut off. The technician was knowledgeable, efficient, and glad to help!!

The last service repairman they sent out was great. Most of the time they send people that know the trade you need. I have had 1 or 2 that it seemed they had no idea how to fix my problem. I told 1st American not to send to my house again.

I've had good experiences with First American Home Warranty. I had to do three claims over the years. The are very difficult to get hold of. It seemed something would always break on a Friday and I could never get hold of them until Monday. Also, I always have to give them more information. And they find me. That's because I would try to get ahold of them on a weekend, and that's back east, so they couldn't find me. And when I called back on Monday, I would get people in the local area and they could find me. But the technicians are very good. They don't mind me watching. I'm curious. I like to see how things are done, so I always watch.

I've been working with First American for years and I have all my rentals with them. There had been a couple of claims that I've had little runarounds with and I've had to call them several times, but the past couple of claims that I've turned in have ran pretty smoothly and they call and follow up with me, which I like. Almost everything that I've submitted has been covered. That's why I continue to do business with them. However, sometimes I feel like the quality of contractors that they have is not up there where it should be. There had been a couple of plumbers that I've used that I wasn't happy with. If I find a good one, I request them and they'll send out the same plumber, which works well. Post Plumbing is one of them. They're good to work with. Whenever I call in, I request that company. Most of the time, I get them. Sometimes I don't and that's okay. But, First American tries their best to place me with the one that I want.

The tech came out to put in the part that he ordered for the washing machine but I didn't hear the doorbell. He left a card and I called him back and apologized. They had no problem coming back out and fixing my washing machine. The tech was very knowledgeable. Ours is one of those crazy washing machines that does everything and I didn't understand some of the electronic part of it and I wasn't using it and he showed me how to use it.

Simple repairs are fairly straightforward. Anything that's a little more complicated, it's very difficult to find experienced repair people. They have no resources to effectively repair the problem. I have to look for it. It's straightforward as far as what you need to do and how you need to coordinate to get it done. So far, the smaller and simpler repairs are general and they worked out fine.

On some of the claims I've submitted to First American, they were too long to resolve a problem. Some other claims I've submitted have been rectified immediately. So, it's been kind of hot and cold. Opening a claim is not a problem at all. It's just sometimes getting things resolved can be challenging. The claims reps are a hit or miss. For the most part, it has been very positive with the exception of some claims where they were not resolving my problem and I had to reach out to a supervisor to help me resolve a problem.

Submitting a claim to First American was okay, but I won't do it again. I won't have them once my year is up. You have to do everything online now, which is a bunch of crap. I'm old. I don't wanna do it on the app. I like people. A lot of times, the app doesn't really let you explain what you need or what you want. The first guy came out and didn't even bring a tool. He had to borrow my tools and then proceeded to tell me they sent him from way too far away and that they'd send somebody else out to fix it.

We had several cases where the first vendor came and identified the problem, and then it took a while for parts to come in. We had that numerous times with the vendors. But it's very easy to submit a claim. I do it now on the computer or on my phone, and it goes in right away. The technicians have all been excellent. First American is very responsive. I always know what the status of my claim and situation is because they keep me apprised. It’s very good value for the money.

I was told that the heater was broken for a long time and no fee will be covered after the first contractor's visit. The whole "broken heater, no coverage" situation had me feeling frustrated and helpless. But then came Courtney, a breath of fresh air! She listened to my concerns patiently and explained everything in a way I could understand. Her quick action and expertise got me the coverage I deserved. Feeling incredibly grateful for Courtney's amazing support!

The company did a great job and we were satisfied with the work. Our only complaint concerned the fact that First American Home Warranty initially got the coverage wrong, when the company called. The person at First American initially said the work wasn’t covered. When I pointed out that it was covered, your representative changed his position and agreed that it was covered.

I would like to give a great big Thank you to Trey ** for assisting me with our emergency Water Heater problem to today 2/16/2024. He was very professional and compassionate with helping my parents' situation.

I currently have 2 open claims with First American Home Warranty. Our built-in microwave and dual oven broke early January. Upon making the claim, I let the representative know these appliances were very expensive and we needed a qualified repair person. An appointment was made with ARS Inc. ARS came out on 1/10. It was determined we needed a control board for the oven and a megatron and diode for the microwave. We never heard back from the contractor and had to get FAHW involved.

I'm not very happy with First American right now. I'm going through having the fridge and freezer serviced. I have not had a fridge or freezer work for almost six weeks and today will be our sixth visit with this company. They repair one thing each time and then a couple of days later, it wouldn't work. Then, they come back and say, "Oh, we gotta repair something else." They would order it and it would take another five days. Like today, they're coming to put a new part on. I've called First American but they can't do anything because they have this company that they have contracted with to fix it. Also, I told them we probably have Freon poisoning because we have headaches, nausea, and throwing up. They said to go to a different part of the house.

I call the phone number when I file claims and First American immediately takes care of it. I get an email of who's gonna be coming in -- the name of the company and their phone number and that they're going to call me. But one time, days had passed and nobody called me so I went ahead and called the company. They checked their email and made an appointment for me. I'm thinking it would be better and I would get faster service or at least I would know what's going on if First American spoke to somebody with the company that they recommend.

The heater was not working and the claims process with First American was easy. The only thing is, the contractor took three days to come back and fix the issue because he needed some spare parts.

First American was great. But going into COVID and now, they're awful and they're not nice. They have call centers that are in other countries and these people don't care and they don't even understand. They don't live the way Americans do. I've specifically told the salesman that I didn't want to deal with foreign call centers because you can't get in touch and they don't call you back. I also have better Indonesian language skills than they have English skills. One of them even yelled at me and hung up on me when I asked to speak with someone who was English-speaking.

First American Home Warranty has been on point. When I needed services,, they were there to give me the service that I need. They didn't hesitate. I didn't have to call over and over. It was easy for me to make an appointment with them. They did my refrigerator recently. They also repaired a light fixture in the house. I appreciate having First American because it saves me a lot of trouble and out-of-pocket money.

When submitting a claim with First American Home Warranty, I can talk to the guy that's local. He's very prompt in helping me in any way. I'm very pleased. I don't think Sears is a great contractor but they're not involved with First American anymore. Recently, I had to have my range replaced. The fan wouldn't stop turning on the oven, so I'd have to go out and hit the breaker. They couldn't get the part for it so they ended up having to replace the whole unit. I'm very thankful for that. It took a month because the repair place they didn't even turn in the claim. But First American was quick to say, “We never even heard of the claim.” They stand behind the warranty.

The last 2 times I asked for help to get items fixed was great. They your team members were fast, nice. Got the tech both times to fix my bad dryer then next to get my bad 3 toilets fixed. Both tech were fast, nice, smart too. Thank you all. Love your folks and been using you all for over 40 years on all my homes too. Bruce

I thought it was a good idea to read the contract before buying to cover everything. However, when I filed a claim, they came up with a thousand excuses and took forever to resolve the issue. I am sorry it never got resolved. I give up. My problem started on December 2nd, 2023, and today is February 11th, 2024. I wasted so much time trying to fix it. I made a mistake choosing them.

First American provided us with terrific repairmen, and a repair woman for the items we needed help with. Very pleased from start to finish. They understood my needs, covered my coverage with each item I needed work done in simple words that we could understand. Happy to have First American and would refer to my friends.

Was finally able to get a resolution with First American. While the process was frustrating at times, I appreciate them working with me for a resolution I was happy with.

I agreed to use an outside contractor for repairs. I Was disappointed that the reimbursement process was very difficult but am satisfied with the outcome. I think it should have been handled better from the initial contact I made to start the reimbursement. This caused several calls and conversations with different agents and delayed the process.

Efficient and professional. I expected a long drawn out experience with using a warranty and was pleasantly surprised to have the opposite! My heater broke of course during freezing conditions! My first service was next day and as soon as part was received repair was scheduled next day! No hassles!

Always make sure the job got done. Quick to return calls sent emails and text to Follow Up. Have been with them for several years now and have had no complaints thus far. They have repaired heating and air conditioning to our satisfaction. They always return our calls, and are always courteous and professional.

I have been very pleased with First American Home Warranty. I've have filed 2 cases since our CoE in 11/2023 and the company has handled both efficiently and the issues were solved without a call-back. With all of the pre-purchase home inspections and due diligence, it's very reassuring to have a policy on a home to cover things that "just come up". Using their website is very easy.

Very happy with First American. Just wished they worked with different company. The repair was done after 3 visits. They didn’t speak much English, didn’t explain what they were doing. This company also fixed my dryer. The repairman asked me to help lift dryer down. I’m 69 yo lady. So when he came back he brought a helper..

We placed a claim and received service immediately. The dishwasher wasn’t repairable so First American replaced it. I was given the opportunity to pick my dishwasher. We are very pleased with the response and service we receive from First American Home Warranty. We have and will continue to recommend First American Home Warranty to all our friends and will definitely renew upon completion of our warranty contract.

We had a washing machine repair, a dishwasher repair and a garage repair as well, and everything's been good. First American usually does a good job of sending the request out and responding that way. However, I have to wait for a company that they pick, and the biggest problem I've had is sometimes getting the companies soon enough. It's just trying to get the companies to schedule you in, especially for plumbing when it's an emergency.

I had First American before, and then I left because there were lots of issues with First American, and then I came back about three years ago. So far, filing a service request has been good. It's been better than it was before.

I submitted a claim to First American, and I was overwhelmingly surprised. After my dealings with Choice, I thought I'd have the same problem with First American and it was totally the opposite. I was 100% satisfied. The contractor showed up and I was totally unhappy with them. I told First American that the contractor they sent out didn't want to do the job. So, they told me to hire my own to get an estimate, which I did. It worked out well. First American took care of me. They did what they advertise. I’d recommend them.

Submitting a claim has been easy and First American Home Warranty has been very thorough.

I've been happy with First American so far. When I have a claim, I call it in and I tell them what the problem is, and they open a ticket, and then they send me who the vendor is gonna be. Then they follow up and the vendor calls me, and then they come in and fix whatever. I sent in a claim when the AC switch wasn't working. I had to disconnect the whole unit and the heater because it would stay on. It was some kind of board that they had to replace. I also had a claim for the dryer and they ordered the part and fixed it. Everything is fine. When I call First American, they take care of the issue right away.

We have an existing claim and I had requested a cashout offer. I had a nice message earlier today from Doreen with the amount of the cash out offer. I called a bit later to ask that a breakdown of what made up the offer be emailed to me. After several minutes of trying to get through, I spoke with Kelly who checked and said that she would email it and I should receive it within 10 minutes. Some 2 hours later, not received. I called back, again took probably 5 or 6 minutes to finally get a person, Carl I think was his name but not sure.

My experience with First American has been good. However, I'm still waiting for them to fix my stove and it's been three weeks. The stovetop burner isn't turning on anymore. They're waiting for a part and I haven't heard back from the contractor. But I'm happy with everything else. I'm satisfied. Everybody talks to me well.

My experience with First American has been good. I'm paying $65 a month for the service, just to have it. When I get service, it's 85 bucks a pop. They send somebody out, which is cheaper than the other company I had. I had to get a new heater and AC. It cost me over 3,000 just to get the heater fixed. I figured it should be cheaper to just get a new one and I don't have to worry about it. So, I did. The techs were good. They came out quite a few times and they did what they had to do. But this is much better now.

I live in Navarre, Florida, and in this area, sometimes it's difficult to get contractors that are willing to contract with First American. For example, I had an HVAC issue, and they had difficulty finding a contractor to come out and do the repair. However, that has more to do with my location and companies that are willing to sign up with some of these home warranty companies than it had to do with First American itself. If I could do anything though, I would suggest to First American that they look to larger, more established companies to do certain things. That way their chances of getting a service done in a reasonable amount of time perhaps increases. Besides that, my experience with First American has been positive, and I've been overall satisfied with the things they cover for the price.

First American is a good company, and usually, it's easy to submit a claim. I just open the app on my phone and put in the claim, then they contact me to come and service whatever is broken. When my garage door broke, First American sent me the same company that I used before with another warranty company. It's a great company, and they came to fix my garage door. They replaced the motor, and now, everything is good.

I have been very happy with First American Home Warranty. They respond very quickly when I submit a claim. What I truly appreciate is that the same company is always assigned to come to my home. Electrical claims always assigned to same company, plumbing claims always assigned to the same company. I have not had any negative experiences with First American Home Warranty.

The repairman quickly fixed the problem and was very professional. He arrived at the appointed time. He also provided a lot of very valuable information about how the way that HVAC systems work. I was actually surprised how simple the repair was and thanks to his good teaching I can now do this myself. I am glad he came out.

The repairman diagnosed the problem. Told me he had to order parts and would call me when they came in. About a week later, we set up an appointment, he came on time, and replaced the parts. Now, everything is working perfectly. I would use this company again. The repairman was polite and professional.

First American has been responsive. It's been a good experience. They've been logical in terms of when they decide to cover or not cover the things or repair. The technicians are a hit and miss. In the past 11 years, we had a couple of bad experiences with technicians. There was one plumber that once came and he said I damaged what needed to be repaired because he didn't want to do the job. It was a difficult job. The plumber said, "The home warranty company is not gonna pay for this. You broke it and you damaged it." I said, "Well, if they don't cover, how much can you provide me a quote?" He said, "No. I would never do this type of job."

The technicians were highly professional and courteous, as well as skilled in their profession. They explained in detail the repair process and they cleaned up after their work was completed. They were attentive to any concerns and questions I had. The technicians, however, left our premises without telling us they were leaving or any suggestions they might want to pass along regarding the piping.

I have had a few claims. Every time I call they are courteous and explain the process and I have had the claims close timely. If I had to follow up they are quick and efficient to complete and exceed my expectations. They have worked with me on scheduling appointments and the people they use are are on time and got the job done.

First American is lined with companies that provide good service. However, I've also had a couple of experiences where I wasn't happy with who they referred out to me. Two months ago, my central heating went out, and I was not happy with First American's service. They referred a company, Anthem, and they sent someone out, but it was a bad experience. To me, the repair guy came off as he was there to try to sell me stuff rather than repair the issue. I'm 70, and I felt like he was taking advantage of an older person. He wanted to know if I wanted an estimate, and at first, I said no, that I had a home warranty.

I will continue keeping the warranty with First American. They've taken care of any issues that I've had in the past. Recently, my RV heater burned out and they replaced it. The tech was great.

Having First American Home Warranty is worth it. The hardest part is the time it gets to get things repaired. Submitting a claim over the phone is easy. The hard part is for the contractors to get here. That's always, "We'll be here between 7:00 in the morning and 6:00 PM," which I'm at work. Maybe they could narrow it down. I could plan better. Luckily, my work lets me take lunch whenever. So, I would wait until they ring my doorbell. "Okay, I'm at work. I'll be there in 15 minutes." "Okay, we could wait that long." They're good, nice guys.

We're satisfied with First American. It makes things a lot simpler because things go wrong and we can deal with them without having too much hassle. They have their own contractors that they send out.

When I signed up with First American, they explained everything to me, and that we had to pay the first down payment that was a certain amount. Filing a claim is so easy. All I do is call and tell them. They send whoever that my claim is for and then their contractor calls me to set up a date that they'll come out and look at it. They come out and do the repairs and they'll call back and check if everything is working okay. First American's customer service is wonderful. They get right on it.

I love First American. I stand behind everything that they do. They’re family. When I do my claims, I go online. It's fairly simple. It's seldom I ever do mine over the phone. Once you file the claim, First American gives you the name of the service company. They also give you the phone number in case you need to contact them. With me being budget-conscious even for the businesses themselves, I always recommend First American. That's where I'm gonna be until I don't like to wait anymore.

Good service but had a long wait to get it. We had no heat in freezing weather, but couldn't get a service employee for almost a week. The service technician who finally did come was excellent - knowledgeable, friendly and efficient. This seems to be the main drawback with this service. In the times I've used it, the work has been excellent and the technicians more than capable. It just takes too long to get an appointment scheduled.

First American covers my appliance and it's cheaper than buying new appliance. But sometimes they don't have people that works in my area. Other than that, I've never had a problem with them. The last time somebody come out was for my fridge. A Sears guy came and he knew his stuff and was in and out.

Having First American has been wonderful. I hate to think what it'd be like if I didn't have them. Everybody has been great and friendly as well. They're a great company.

I like First American. However, some of the companies they get need to upgrade better. But they usually send somebody right away. I had a bad problem with my plumbing. The rep said, “We're gonna get somebody out as soon as possible. This is urgent to us.” I had called late at 3:00 in the morning and they came out the next morning. I'm satisfied. I just wish their price was a little lower.

I really appreciate First American. They've come through different problems I've had with different things around the house. I had a problem with the air conditioning. They also had to replace my furnace. The first one, they paid for everything. The second one, I had to pay a little bit more. The best benefit of having First American is I can depend on and rely on things getting done.

I have been working with FAHW for several years now. I have Warranties through them for 10 different properties. I have tried numerous other warranty companies over the years, but have determined that FAHW is the best in the business. I regularly recommend the company to other landlords and realtors. However, to be fair, communications with and between the company/vendors can be very challenging at times. Overall, FAHW offers the best value and service I have experienced. As long as they keep that up, they'll keep me as a client.

I have only used the warranty once but I was very pleased with the quick service and the company they used to fix my dishwasher. The man that fixed it was very friendly and very professional. Best of all, he was on time!! I would recommend First American Home Warranty to friends and family.

You asked for a review and it's hard to give one.. We have been using your services for years and every time we have an issues it literally takes months to resolve. The last one we had took over 3 months. It is so frustrating.. Your customer service and trying to get ahold of someone is awful. Every issue we have had has taken a minimum of three months to resolve.

I signed a one-year contract with First American Home Warranty and paid $995. When I moved, I used a locksmith service and was satisfied. However, when my furnace stopped working and I submitted a service request, the contractor scheduled a date two months later. I contacted customer service to request a refund of a $100 service fee. I explained that the contractor had given me a date for two months later, but nothing had changed. I found a service that came to my house the same day and changed a part I paid $475. And now they called me for contract renewal. I told them I did not want to work with them anymore and that I did not recommend First American Home Warranty to anyone. Date of experience: November 09, 2023.

Always on time, efficient and followup! Getting in touch with and the progress has always been superior. We have not had a problem. The hold time during holidays is excusable. The reception is always clear. Product ordered may take longer as does ordering anything. You will be very pleased with this company.

Our clothes dryer started making a loud rumbling sound, and it appeared that the clothes were not drying as fast as normal. It was early afternoon, and we did not receive a promised call. I called again at 8 in the morning and explained the situation, and we were immediately assigned a repair company. A repairman arrived within a few hours and fixed the dryer. It has worked well ever since. We are happy!

We had just moved into the house, and within five days, we had no hot water. It was horrible. So, we called George Henry and they came over. They said they diagnosed it, but it took them another five days before we had hot water. It's the part right in front of the hot water heater that tells you the time and the temperature. It was the main part. It cost us $952. It was horrible. We called First American Home Warranty and told the guy that was the problem. He sent us to this lady that we had to go through. After that, everything was easy. They would have given us a contractor that night. As soon as we called and asked them, they said, “Pick one in your area.” But we told them that we would wait until the next day because we didn't wanna push and have them pay anything that was extra for overtime rates, because they were helping us out and we were trying to help them to slow their costs down as well.

I enjoy First American Home Warranty. I go to their website and the new service request is there. I file my claim online, and FAHW would tell me who was assigned to the service, and the person would call me. I usually get a picture of the technician and FAHW would tell me what time they would be out. FAHW always schedules on time and picks good companies to use. They're very professional. The last one was on my refrigerator. The freezer door was not closing. The contractor came out, saw what was wrong, ordered the parts, and completed the job.

When I had a claim for my dryer, the service was good. The only thing that I didn't like was nobody ever seems to have parts anymore. They had to order the part and it took forever to get here. It's the same with everything at this point. Overall, the claims process is good. But it's getting more and more expensive every year. Initially, it was $50 and then it was $70. Now it's $85 and it's crazy. Also, for a while there, First American didn't have any contractors out here. You'd wait forever and then some of the contractors were nasty. A contractor would come all the way from over 100 miles away and it’d only be on one day. If you had to work that day, it was tough. But that seems to be changing.

I've had really good experiences with First American so far. It's an affordable way to get things in the house fixed. The ice maker, the condenser and the compressor of my refrigerator went out. They sent somebody out and they fixed them. I've told a couple of my family members how easy it is and how their rates were more affordable than the other people we had. Their coverage was better. However, sometimes it's hard to speak to a human but that's everybody nowadays.

The plumber broke our custom toilet on December 6th. As of December 20th, we still do not have a toilet! They have not contact us. I have talked to 3 First American Supervisors and they have not been a help whatsoever! All they repeat is they are sorry and and assure me that One Stop Plumbing will replace the toilet!

The contractors have been very thorough. But the garbage disposal we got is not of quality and it makes a lot of noise. They send whatever they wanna send and I understand because they're in the business to make money.

Do not go with them, They mislead you to buy warranty while if you really read all their documents they will not cover your appliances. They send a crap technician and behind the scene they tell technician find an excuse like non compliant equipment to reject your claim. I say they are indeed scammers.

Some of the claim processes are easy and with some, I have to wait on the line to talk to somebody but they don't recognize what you say. Usually, the reps are great and for the most part, they've been able to answer our questions. The techs are really good. If they are gonna be late they call or text. We had a dishwasher installed early and 11 years later, when that one went out, they didn't have any record that they had put it in. We ended up buying a new one at Penney's. We also had a refrigerator that went bad and they didn't wanna do anything about it. They finally gave us a new refrigerator but we had to fight for it.

I've had some service from First American - for the dispenser, when the refrigerator wasn't working, a leak under the sink. All of those went very well. The first time I called regarding something a little bit different was we were getting a little bit of a leak out of our old hot water heater. The same person who had taken care of our earlier plumbing related issues came out and said that he was gonna tell First American that I need a new unit. He said to wait to hear from him and we got called pretty quickly. They said to go ahead and replace the water heater.

We only used the policy once. But it would have been cheaper for us if we just paid for it ourselves. If you have a problem with a piece of your equipment, like a stove or a refrigerator, you need to get help right away. But we had to wait a week for our oven to be fixed. It was inconvenient. The guy came out a week later. He fixed the oven in 15 minutes and that part was good. I was lucky it was an oven. If it was a more mission-critical device, even if it was covered, I would have gone outside the warranty. But First American's phone service is really good. When I called them, somebody answered and I was able to get something scheduled right away. I was in here when the technician came. The technician came and fixed it. It was all quick, good and professional. Overall, the service was fine. I just don't see the value in the product.

I've done three claims now and I'm so thankful that I've been a customer of First American. They allowed me to call my own contractors because they couldn't find someone in the central Richmond, Virginia area. I had to do a little leg work but I was happy to do it because the people coming in were people I knew and trusted.

It is important to prepare yourself for circumstances out of your control if you are homeowner. The best thing you can do is to have a home warranty.. I have experienced other companies, First American is a better choice, if you don’t want to hassle about what is covered, or their shady contracts.

I was given a one year membership to First American when I purchased the house. The seller provided the home warranty because I purchased the house as is and there were a few issues. I used the home warranty the very first year I owned the home and then I've maintained it ever since. I like the coverage of the big ticket items. I've had my water heater, my air conditioner, my dishwasher and a microwave replaced. Those were the big ticket items in the past that I probably could not have afforded to replace or repair without the home warranty.

Home warranties are pretty much the same because it's based on what individuals need to be done in their home. The only thing varied was the price, about $10 or so here or there. First American Home Warranty was mid-grade. That was okay because nothing would be 100%, and I knew that. So, I just kept what I had. They take the calls quickly, which I like. I know that they could only get whoever is best contracted with them, not specific people. I understand that.

Made appointment, reconfirmed date and time and texted when they arrived. Service representative was very polite and explained what he was doing. Actually showed me where shut off valve was to the house. Gave advice on how to clean showerheads. I was happy with service.

We've had a very good experience with First American. I submit service requests online now. Before, I didn't do it online and I had to be on hold for a long time. They always got back to us, though. But now that I can do everything online with them, it's perfect. The website is very easy to navigate. There are a couple of prompts and I answer questions. In less than 24 hours, I would get a response back and usually a phone call from whoever is gonna come out.

I've been with First American Home for three years now. And just knowing that my appliances are covered makes me feel safe. I call them in when I submit a claim and it's very easy. I pay my fee and they start an order and somebody contacts me. The quality of their contractors is great. Most recently, I had a clog in my sink from my dishwasher and they came out. They fixed the problem in less than five minutes. They didn't do anything to the dishwasher. It was more so the sink was getting backed up. They reset the sink. They unclogged it and it's been great since then.

You first sent us Sears to repair our stove, they were terrible. Never showed up and could not find the part. It took sears 4 weeks. You then sent us PREMIUM HOME APPLIANCE. The technician was Dima. He was amazing, fixed our stove. I would recommend this company. Was here on time we did not have to wait. They were here in less than a week.

I have been a customer of First American Home Warranty for a number of years and it gives me peace of mind that I can rely on them to take care of any issues I may encounter. Each time I have had any breakdown, leak or repair needed, FAHW has been able to provide me with a timely repair or solution. In a few instances, repair technicians were not available and they provided me the option of finding my own servicer, which I did, and they reimbursed me the cost of the repair/service. Quite frankly, in each and every instance, my out of pocket cost was limited to the copay. I really can't complain, hence I continue to renew with FAHW year after year. I know there are plenty of warranty providers in the market, but my personal experience with FAHW is 5-star, so I highly recommend them to everyone.

I prefer to use the website for service requests, and the experience has been mostly positive. The communication is good and I get prompt service. All in all, First American is worth it if you have an older home.

Everything I've done with First American has been exceptional except with the microwave. I was with another company, and I had a microwave issue. After six weeks, they couldn't get the thing repaired, so I transferred. I have three contracts with First American. In the rental house, I had a microwave and that went through the same type of ordeal.

Furnace was not working properly and not safe due to carbon monoxide leak. I was told I would be contacted quickly due to the emergency, the contractor didn’t answer me and I had to call someone else and pay with no help from warranty. Contractor contacted me the next day at night.

They did everything they said they would do. Great job on all their work. You can't ask for anything else with someone working on your house. They got in and right out. I could not ask for a better repair person to come out to my house. I would recommend this service to anyone.

Dishwasher was not working, drain pump needed replaced, service technician came out and verified problem, and had it fixed in less than an hour. Very professional. Was asking specific questions about the appliance to ensure that any other issues would be resolved along with the drainage pump not working, found a blockage in the drain tube and removed it.