First American Home Warranty Reviews

First American Home Warranty is a good company. Their rep was very thorough. He knew how much stuff cost if it broke down and how much it was if I got the plan. Also, he gave me a senior discount. The contractor came out quick. They fixed the issue. Two days later, I had the same problem. But the tech came back this week to redo it. He was good, friendly, and knowledgeable.

I recently submitted my first claim with First American Home Warranty. It was a very easy process. I did it online. Someone called me 30 minutes later. We set it up for a couple days later because I was out of town. The contractor showed up at the time they were supposed to. They were personable. They told me something else that was wrong. So, I got the information to be able to call, get back with them on that. It was a quick thing. They got there. They fixed it. Everything's working. I worked the whole time. They didn't bother me.

I went with First American when I needed a home warranty, and it's been a good experience with them. Their claims process has been quick. Their contractors have been good too.

They were very helpful when I filed a claim. Our hot water heater busted and flooded our basement. They were very good about finding a vendor. They took care of it pretty fast. The techs were also very good and fast. FAHW is very honorable. I don't like insurance companies and the fact that they responded as quickly and as well as they did, we were very impressed. We're very glad we're taking that insurance.

In 2018, we had an issue. It was a bad experience, but since then, everything has been perfect in our experience with First American. Whatever was going on then has been fixed. The techs have all been fine as well. I have a claim right now that they're coming over today.

Submitting claims with First American Home Warranty is easy because I do it online. Also, I get a call from whoever they assigned in about 24 hours. A couple of weeks ago, I made a claim for my heater and they were able to take care of that. I have no complaints with First American so far.

I required First American when I purchased my house from the previous owner. I did it as a protection because I was moving into a new home. I moved in on October the 5th so I’ve had the program for a month and I’ve utilized it three times already. I called the 800 number, paid $5 for the service call and First American sent someone out to resolve the problem. The contractor replaced the motor in the microwave and repaired a leak on the AC compressor.

As a first-time homeowner and disabled veterans/retired living on a set income. I use a home warranty company who I feel their contractors worked for the warranty company. They did not see or treat me as a paying customer. But, with FAHW if they can't find a contractor immediately, they will let you contact your own. Because when something breaks in your home you should not have to wait a week or two to get something repaired. Thanks, FAHW for using common sense.

The gentleman that came was very informative, gave me the information I needed to know about why my garage door opener was not working, he gave me an estimated time frame when he would come back with the parts. When he did was very helpful as well, showed me even how to reconnect the garage opener again.

I had the doors rekeyed and everything was fine.

Horrible company. They look for any loophole not to cover the appliance. Had a refrigerator that was freezing and ruining my food, by they deemed the issue causing it was not covered. A lot of good it does to have the insurance. Had the same issue a few years back with my A/C and should have cancelled then. I am done with them.

It is very difficult to reconcile your account. Service Request numbers are on a separate screen than the Payment screen. There is no way to check one against the other except for the date, which is a problem if you have more than one order on a given date. Not at all user friendly in that regard.

They have the worst possible contractors in their network. Almost all of them have 1 star reviews on Yelp. I have had 4 experiences (4 different issues) and in each case, got assigned to extremely bad contractors. In the most recent case, the contractor did not pick up calls, did not return calls, for 11 days. First American was totally unhelpful and refused to assign a different contractor. Finally one day, the contractor showed up at my door without an appointment stating that he had scheduled an appointment. He not only did not fix the issue (pool pump leak), but destroyed a perfectly working pool filter. Then I get letter from First American that the problem is not covered because the pump was in working condition.

I had a preseason tune-up for the fall. All Star Heat & Air came out to check to make sure the heating unit was good. They were very professional and they did a great job. My biggest complaint about it is I couldn't talk to a person and I had to keep trying to get to a person. It was all automated. Then, I had some personal expenses and I had to cancel the warranty. Canceling the subscription was a lot harder than making a claim. It was harder to get in touch with someone, but the whole cancellation process was handled very effectively. I would purchase the warranty again later at some point when this issue is resolved. They seem to live up to their claims and do what they say they're gonna do. Also, they were easy to deal with and sent out quality people.

I was talking to my daughter and she had a problem with her air conditioning unit. She said, “I use my home warranty to get it repaired.” I said, “Who do you have?” She said, “First American Home Warranty.” I got it the same day she told me about it. Submitting a claim with them has been easy. I can call them if I want to. I usually just go online and hit the prompt, and tell them what's going on. I get a text message telling me who’s gonna help me and how to get in contact with them. I like the ease of getting an appointment and the speed more than anything. My recent claim went well. I got the day and the time that I wanted. When the contractor came out, did an outstanding job, went in there, solved the problem and fixed it.

We had a clogged drain. FAHW made the claim process very easy. The vendor they sent out has been here a couple of different times over the years and he's very helpful. It was a wonderful experience as far as the clogged drain goes. Most of the technicians are great. I've never had a problem with the technicians. Sometimes the problem doesn't get fixed, but maybe it was the wrong problem.

Every time I've submitted a claim has been great. The techs come on time, got me notified, and did the job. For my pool, it took a little bit longer to send somebody out because it was during the summer time. But they were really good. Same with my air conditioning system. It was a 100-degree temperatures but they still sent somebody out within a reasonable time. They did disallow one claim and they rightly did so because it wasn't covered in the warranty.

When my wife bought a new home, the seller offered First American. We've had them 20 years now and they weren't so great. But this time, they were terrific. I had a hot water problem on a Friday morning. By Friday afternoon, they had sent somebody out here and solved the problem. I thought that I was gonna get stinky over the weekend. I told the dispatcher who was sweet that they may not want to wait the weekend. That was the first time that they were prompt to send somebody. The technician, David, was great. He liked wiring.

I've only had one service call and my experience with the tech was okay. So far, so good.

I've been pretty satisfied with most of First American's contractors that have come. At the beginning, their contractors did the work but they could have been a little bit more professional. But it seems like they've gotten better with the companies that they're using now. I do prefer if the technicians were gonna come into my home, to wear those little bootie things over their shoes. I've been pretty satisfied with First American recently because at the beginning too, they either took forever to answer or to call me back.

I would have put 0 star if available!!! This company sucks!! RUN AWAY as far away as you can, I purchased a home warranty from FIRST AMERICAN HOME WARRANTY and been with them for years, they have promised to repair any of my appliances under the contract or replaced if needed. They were so persistent for me to renew my contract since I never needed them. My HVAC went out and for 4 months I battled with them until I finally reach out to their upper management, they tried so hard to dismiss my claim instead of finding resolution. They found out I rent one of my rooms to help supplement my income and cancelled the contract in a heartbeat and claim they don't cover commercial properties. INSANE right?

Tried to renew online and couldn’t. It didn’t recognize my password so I tried to change it. Received a code to verify my identity. I followed the instructions but couldn’t complete the transaction. I tried again but wasn’t successful. I waited a bit and tried again. It couldn’t recognize my password. After several failed attempts I gave up. I received an invoice in the mail yesterday so I guess I can renew that way.

We've recommended First American to numerous people. My husband has had it for about 10 years, and we've been married for about nine. They've always answered the phone when I call, and the reps are very professional and give me information. They're efficient and when they tell me somebody's gonna be here, they're here. Recently, the top basket on my dishwasher was loose and I couldn't shut the door and use the unit. The service person came out and fixed it. He was on time and gone in just a short time. Anybody that First American has ever sent out has been very polite. There was one contractor a few years ago that we had to have somebody else come back out though. Overall, we're very pleased with First American.

Excellent service done in a timely manner with ultimate professionalism and expertise and very neat, I am extremely satisfied. It was a simple and seamless process and experience from the online claim form to the phone call from service representative to the repairman call to verify the repair inquiry to ultimately the end result.

First American assigned an excellent service company to handle our project, Northern Horizon Heating and Air. FAHW did not challenge the request for a complete replacement of our AC system and worked efficiently with our contractor to expedite the installation. Throughout the project, they'd maintained good communication with Northern Horizon.

This insurance company use bad provider (house pro), to don’t pay insurance for customer, waste money and waste time. My HVAC's problem is running loudly. Your staff came and checked it today. He said the HVAC runs loudly because Blow motor is dirty. He said he needed a clean blow motor and charged $520. but he doesn't know after cleaning, the motor will not run loudly.

So far, it's been good with First American. We've had them for four years now. We had a stove that went out and they sent someone out right away to look at it. The technician knew what they were doing but because it didn't have a model number on it, they couldn't fix it. First American wouldn't buy the kind of stove that we wanted. It was a 40-inch stove and that's what we had to have to fit the spot so they gave us the money for what they would have spent on a stove.

When we bought the house, the previous owner gave us a year with First American. We've had a good relationship with them for 16 years now and I'm happy. I recently did a claim for the attic fan. They called an electric company that came back and fixed it. First American provides good service. If you're looking for that kind of thing out of somebody, go with them.

First American is quick to respond to service requests. They also do follow-up sometimes with situations to let you know what's gonna happen and what to do if you don't hear from the company that they have referred the case to. I called them recently for the water faucet in the kitchen to filter water that wasn't working properly. In the meantime, another issue came up. I pay $100 every time somebody comes in to make a repair and they were able to take care of two on one call. The guy couldn't do it all that time and had to come back but still, it was only $100 for me. That was neat.

I am very pleased with my experience. I was so happy that my AC is running well, and I was impressed by how your team stayed in touch throughout the entire process, ensuring everything was completed properly. It was reassuring to know that if anything isn't working, your coverage will take care of it.

I would recommend First American Home Warranty. I get everything fixed. That's why I've never changed. It's good.

I've been with First American for 21 years because I've gotten benefit from it. It pays for itself. It's very common with the air conditioning unit during the summer that something goes wrong, so I call up First American and then the contractor comes in a few days. They repair it and I only pay the initial fee. If the repair costs $1,000, I'm still paying that initial fee.

I had a claim about plumbing in my daughter's bathroom. Another claim was for my air conditioner. I do everything online, and I get a response back the same day. Typically, someone will get out within the next day. I haven't had any issues with the techs, so far. They've been very helpful.

First American is one of the better warranties out there. It’s at the top two of the list. They’re very good at getting a company set up. Even when an appointment didn't happen as quick as they wanted, they were very proactive to get someone out to the house. Dealing with the claims rep was excellent and it’s aways been a positive experience with the techs. The quality is good and the price is okay. I'd like to see the house visit go down a little bit because the monthly payment to have the warranty goes up each year. So, when the technician comes to your house, I'd like to see that go down $5 or $10.

First American has an increased level of coverage and there are no limitations in reference to the age of the equipment. I've done one claim and it was simple and smooth. They sent me a picture of who was coming, their contact information, and the date and time of when they were coming. The repairman who came told me what led up to the issue and what to do to prevent it. He was very informative and explained everything very well. Home repairs can be extremely expensive and I highly recommend First American.

Submitting a claim is a really simple process. I really enjoy that. I just enter what I need and before I even hang up, I'm getting a text that it's been assigned to somebody. Within 24 hours, it says who's been assigned. Then the contractor will send me the date and time that they'll be here. It all just goes like clockwork. First American is really worth the expense. It's been a very, very pleasant and user-friendly experience.

I have called 4 times to have one contract remove that should have been taken off over a year ago, however it is still there and I am STILL BEING CHARGED MONTHLY FOR A HOME I DON'T OWN OR LIVE IN AND STILL BEING CHARGED FOR MY CURRENT HOME.

It does take more time going thru First American to get a repair done. But once you jump through all the hoops, they did get us a good company to do the work, and the company did a very good job. It did save us lots of money and are glad that we carry the insurance, for that reason. You do need to have patience..

Service authorization was quick and I was contacted within one day by the repair service. Diagnosis was made, repairs/parts approved by FAHW and work complete within 7 days. Only delay was waiting for the parts to arrive. Well done all around. The Sears technician was knowledgeable, thorough and highly professional throughout.

Pretty basic. I put in a claim for my pool pump and First American had a contractor contact me very promptly. The appointment was set up on Friday and was completed within a couple of days on Tuesday. It’s very seamless to do a claim and much quicker if you have an account.

I had a great experience with the claim for the garage door but it was horrible with the AC. First American said they had to give the company 48 hours to reply. However, they picked a company that was closed on the weekends as well as after-hours. We were without air conditioning for about a week and a half in triple digits. But everything worked out great. The company that came out was good.

First American Home Warranty is the best warranty. I've had a great experience with them. The techs have been great. I've not had any problems with any of them, except one that couldn't speak English and we couldn't speak their language. I really enjoy being insured through First American. They do exactly what they say. I have told different people if they're gonna ever get any, to get it through First American Home Warranty.

I have been with First American for more than 15 years. I used to have them on all my properties, and now I only have them on one. It's a love-hate relationship because sometimes they are really a pain to deal with. They find every excuse not to cover the problem. Sometimes, they are really wonderful. I used to have them at one of my properties in Oak Park and they gave me a very hard time about an air conditioning issue. Somebody came in and did some strange wiring without any permission and wanted to get money outside the warranty. I have a warranty. That's why I pay the warranty company. That somebody that came in who was hired by First American was not authorized to do any work that is not covered by warranty. So, he came back and ripped all the work. If I wanted to take legal actions, I should have, but I didn't.

Five years ago, I moved into a new condo, so I looked for a warranty company. I looked at three and went with First American. One portion of this is very poor and another portion is decent. It's hit or miss, and it's very hard to get decent people coming out. I had service done in Philadelphia in my apartment in Wynnewood and the people they sent to work on my stove did a terrible job. They had to come back four times and it's still not right. The cooktop still doesn't work. I have to call First American again, but I don't have the time. I'm working, so it's very hard for me to schedule them. They will also charge me again, which I'm not happy about. On the other hand, I had something done with my refrigerator and they did a good job.

I submit a claim by phone, and the first one I had was with something leaking. I also had a claim for a washing machine and I don't know how long I waited, but it took a long time before I got a new washing machine. Still, I've recommended First American Home Warranty. When I bought our house, the previous owners bought this home warranty for us.

I like the service of First American. I call them when I have claims and my experience has been great. Everything is on their contract.

First American was a gift from my real estate agent. When I did a claim, it was easy. The quality of work was good.

We've had First American since January of this year, and we've had four minor claims. Everything's gone well, and I haven't had any complaints. There's some really good service people they're contracted with. They have been very professional and helpful.

Twice, I had a problem with my air conditioner. It wasn't cooling, so I called it in and it was easy. The claim was put in by the warranty people, and the contractor they sent was very good. Overall, I only had First American for a short while, but my experience was very good. I can't complain.

He came on time and found the problems and solved it. My dryer took a dive and needed someone to come and fixed. Fixed the dryer and clean the system. I am happy with the job he did. If any problems will happen, I WOULD LIKE TO HAVE HIM. Good job, keep it up. Thanks again.

I would give zero stars if possible. On Thursday my water heater burst and we put in a claim. They assigned me a plumber that was working out of town until the following Tuesday. He said he told them but they assigned him anyway. So on Friday I informed them he was out of town and to re assign me a plumber that is actually working. They said for me to wait for dispatch to email me with another plumber. Well it is now Saturday morning and no plumber has called me.

Technician came within the slotted time. Diagnosis was quick, but a part had to be ordered. The time for that and his return was about a week. Replacement of the part was relatively quick and easy. Tech was polite and careful with tools and shoes. That's about as good as any warranty action could be.

Current Electric was called out to assist me. Clint was the tech sent. He was so awesome! Friendly, funny, professional. It only took about an hour for him to figure out what was going on and I was back up and running. I called First American for some info and the rep was super helpful and made sure my service request was accurate for me. My only complaint is I tried to log in online and forgot my password. It has you click a hyperlink to reset it, but the email NEVER came through.. Other than that it was a wonderful experience. I've had first American for four years and this was my first time using it. I'd recommend first American AND current electric.

While I have been happy with FAHW, I was not happy with the refrigerator repairman. He was unprofessional in my opinion. He brought his young son with him to my home and my roommate had to watch him. The initial diagnosis was over the phone. When the part came in, he showed up without letting me know I needed to defrost fridge. His 3rd visit was ok, but he made me nervous, because he was very rough with parts in my fridge. I will say he did an okay job, but not one I'd want to repeat.

I've had experience with First American since 1994 and I know Marilyn who's a local representative, and she's very efficient and helpful. I'm a Realtor and I selected First American because of my experience in the real estate world of seeing how consumers have benefited from it, and I felt like the price was right. Time and time again, I've benefited from it. So, I just continued with it.

First American really delivers as a support for house repairs in many critical areas of home ownership. The local providers are really reliable and quick to respond to work orders. I have had many home warranties, but First American far exceeds the other companies in service and reliability. We had a claim for an expensive brand of dishwasher which they replaced with the exact same brand with updated model.

Matt came to check my a/c unit not cooling. He was very pleasant to deal with. He assessed the problem and found bad starter capacitor. He had one and replaced it, checked coolant. Matt went on to check for other problems and found none. He was very explicit how it worked. Resolved problem. Thanked me for using his company.

The repairman was able to come out the same day for the repair. The sensor just needed an adjustment. He did the adjustment and then gave me some pointers on improving the garage door system. He was very friendly and gave me his card if I needed anything else. He was also very professional

It's very easy to submit a claim. I usually do it online. When one of our two air conditioning units stopped cooling, First American had a guy come out and he was very prompt. The unit started cooling, then a few weeks later, it stopped cooling again. I was able to just reopen that claim. He came back out within a day and got it cooling again, and it's been good ever since.

When I call in, the people at First American have been fine to deal with. Over the years, there were a couple of instances where the response from the subcontractors wasn't that good. But recently, the response from the people that come out to do the work has been good. They seem to do a good job which is the important thing. Fortunately, I haven't had any big claims. Mostly, it's small repairs.

First American covered our claim. I'm satisfied. Any technician they send here is good. The only thing that I'm not good with is they replaced my microwave but the one that they brought in is not that good enough.

I was happy to hear you reconsidered our claim. We have been a customer for 12 years and this has restored my faith in your company. Thank you again.

I've had First American Home warranty to cover my appliances breakdowns and it came time to use it. I submitted a claim for my washer that was leaking water. The tech came out but I didn't get a response after a few days so I called in to find the claim was denied because they don't cover a soap dispenser! Now how does a $ 20 soap dispenser affect a leaking washer? I went back and forth with them and now I'm out of a washer going on 2 weeks. I have kiddos in sports so I needed a washer. This company didn't honor their warranty and I canceled their product and bought a new washer. STAY AWAY FROM THIS COMPANY!! THEY WILL TAKE YOUR MONEY AND DENY YOUR CLAIM!!

I like First American because it's quick, efficient, and when you call, they're right on it. Overall, they do great customer service. I never had a problem submitting a claim. I usually go straight through the automated, and it's taken care of, and they shoot me an email, and it's done. I wasn't without my hot water heater that long because it happened on a Saturday, and someone came out on Tuesday. The contractors have been great. Overall, it's been a great service, and I would recommend to anyone, which I have been.

First American Home Warranty has a portal. It's easy. And they respond quickly. They had my AC fixed in two days.

First American has good customer service. I call to submit my claims and it's been easy. I've also gone through the automated system, but I've talked to them more. First American is great, so far. I got people dealing with other crazy companies and I told them, "I ain't had any problems with mine."

We have First American on three properties now. I send in my claims online and then if there were any questions, I called in the past and support has been friendly and responsive. I've had no issues with them. It's been flawless. Most recently I had a problem with our air conditioning. One technician came out but he came in the morning when it was cool. After a couple of days, we noticed that it was not working properly. I contacted First American again, and then they sent another technician through the company that they were contracted with who was more of a senior tech. That person came out and spent about two and a half hours and resolved the issues. It has been working flawlessly ever since. There was a few-day delay with the company that they contracted with. But they came back and did a very thorough job. So we were very happy with the results.

When I have a problem, First American Home Warranty takes care of it. The guy did a good job. Had it fixed in 30 to 45 minutes. All he had to do was look at it and he would have found the problem. And it works fine now. Also, he was personable. Anything I asked him, he showed me or explained it. I was very pleased with the whole thing because it was my only shot with him. He took care of the problem. When I talked to Rafael, it couldn't be a bad problem. He had it done and fixed. And he will turn in a report on the whole thing.

The technician that came out did an excellent job. It was a good experience.

First American was recommended through our realtor. They've been an easy company to work with and are responsive, and we've been with them for eight months now. But you can only submit a claim online, so you have to have an account activated. Then you can submit the claim and wait for them to contact you. I haven't had to do anything in emergency but everything that I've had, I was able to deal with and wait for a contractor to get to me. Some of the contractors are good but some are doing just the very bare minimum and not fixing the issue. I've had to have two people come back twice to fix additional issues after they've left.

I've had their service for 2 years, and every time I tried to make a claim, they found ways to declare almost everything uncovered. This has happened on two separate occasions – once with my garage door and another time with my water heater. They send out technicians who provide highly inflated quotes, making it clear they don't actually intend to cover the repairs. On top of that, they still charge you a service fee, even when they refuse to cover the claim. It's obvious this is just a way for them to profit off customers without providing real coverage. This company is running a huge scam, and I strongly advise others to stay away from First American Home Warranty. You’re better off without any home warranty than being stuck in their web of deceit.

The techs came out and worked on the washer and dryer, and the hot water heater recently. The repair took a little bit longer than I was hoping for but it’s from the contractor side. First American is worth it.

I wish I could give a negative star. The service has been pathetic.. It's been 2 months since the service request for repairing a dishwasher has been put in. They have hired an incompetent contractor who has visited 5 times (half of the time with wrong parts) and has finally admitted that machine can not be repaired. First American has done nothing till now to resolve the issue and is still giving standard excuses for not able to do anything!!!! This is absolutely appalling and I would recommend everyone to stay away from these crooks.

Technicians got in touch with us promptly and followed up to let us know when they were on the way. Explained what they were doing and what we could do to avoid problems in the future. When they needed an additional part they went out and got it while they were there.

I have First American for three and a half years. I have an open claim with them right now and the techs are scheduled to come out tomorrow for HVAC stuff. My unit is not blowing cold air. It's blowing warm air. The same company treated it about two months ago for the same issue. At the time, there was a hole in the Freon tube, so all the Freon had leaked out. They replaced the tube and reloaded the Freon.

Regretfully due to repair issues, in the last three years, I have had to have First American respond multiple times to my residence, however, each time the contractor has kept us advised, kept their appointment, provided explanation, and resolved our repair in timely manner. Especially on this last work order.

It took several attempts between it being a plumber or appliance tech. Then finally they got it right. We needed an appliance tech who was able to order a heat element and promised to come back and install as soon as the part came in. And the tech came about a week later and the repair was completed.

The first company that was assigned to fix my problem never contacted me the day they were supposed to come and never showed up. The second company LG Electronics Alabama was great helping me resolve the problem we had with our washing machine, very punctual and knowledgeable on how to fix problem, they took their time taking washer apart and reassemble it till everything was working properly.

I'm switching home warranties. First American was very accommodating, first by trying to negotiate a deal that might match the competition, then by canceling my membership when their negotiations came up a bit short. First American Home Warranty is an excellent company with a great track record of success, and I wish nothing but continuing success for them.

I have been a First American Home Warranty customer for almost 22 years. I am very happy with the service that I receive. I have recommended First American to my cousin; however, she paid her current company in advance, and she must wait to switch from her current warranty holder.

I am extremely dissatisfied with First American Home Warranty’s (FAHW) failure to perform under their contract. FAHW conducted several inspections by their contractors. The first Vendor FAHW assigned Fair Air and Cooling completed an inspection and agreed to do the repairs, however FAHW stated they are no longer using Fair Air and Cooling. This led to FAHW assigning an alternate vendor.

Excellent service. On time; explained what the problem was and how it would be fixed. Explained that I would need some parts and estimated when they would arrive. It arrived when he said. I am very pleased with the service. The service person was very nice and he let me watch his work.

Avoid this service—American Home Shield is far better than this scam. From the reviews, it's clear this is a recurring issue. I needed a dishwasher repair, and they sent someone who barely spoke English. He claimed the dishwasher just needed cleaning, which is why there was water buildup. I paid the $85 deductible, but the dishwasher still doesn't work. When I turned it on, there was a loud grinding noise, clearly indicating a more serious problem.

Our issue turned out to be a fairly simple problem with an easy fix. Our tech was able to quickly identify and the solution he applied solved our problem. The information he was able to provide was also extremely helpful and useful. We will definitely have issues going forward and be more aware of what to look out for.

Technician was very knowledgeable and thorough. Punctual for the he appointment. Asked questions and explained what he was doing. Assured me to that he would get things fixed, this time. This is the he third service call. I would highly recommend this warranty company and the service provider.

Products don’t always breakdown during work hours. I’ve had two repair requests this year. One of my radiators sprung a leak. I had to wait for over 24 hours for someone to come out. They still haven’t finished the job. They put a plaster cast on it to stop the leak then said they’ll be back with the part. No one came back. A couple of weeks ago my air conditioner broke. Friday morning I placed the call, no one called or showed up until Monday. The answer I got was, "We don’t work weekends." It was fixed satisfactorily. It took too long to get service.

this company is a rip off, I called for my ac unit. I have a premium plan, they came out and told me that it needs to be replaced, this unit is leaking water and broke my ceiling in my downstairs bathroom. I live in a state where it's 110, I waited two weeks for them to 1st tell me that it was approved for the replacement and that I had to pay $2200 in modifications I agreed, then 4 days later they tell me that they are not covering the replacement and that they are sending me $1500 so I can get it replaced myself. In what universe is a replacement AC cost $1500.!!! They are using my contract to make me feel like a big dummy!!!! I will be seeking legal advice for this!!!!

This is the worst company I have ever dealt with. Customer service has no clue what they are doing and it takes a minimum of two weeks before anything gets accomplished. That is with calling and bugging them about it every day. Think about that if you have a leak or your ac dies in the middle of summer in the south. They also like to use the phrase "that was pre existing." The only reason they got one star is because 1 of the 12 representatives I spoke to handled my anger very well.

Have pretty much been satisfied with this home warranty service. The last service technician was very good in solving the problem and was quick in making the necessary repairs. The fee for using this service is really inexpensive and they stand by their work. I will continue to use this service.

Washer went out. Called it in. Repairmen sent out then took little over a month to receive replacement. Not total blame on First American did take some time as well. At the end it all come together, having the warranty has been a blessing with the times we are in. Hard to find companies that will do as they say and make thing happen. Thank you.

First American Home Warranty, like their many competitors, is a scam company. These home warranties are legally mandated to be purchased by all the home sellers for the new home buyers. This is another indication that our legislators work for these companies. I sold a home in Houston and was forced to buy one for the new owner. Then, I bought a home in California and the seller had to buy one for me. I knew the reputation of these companies but we had no choice. Couple of months after I moved in to my CA home, I realized that my upper oven was not cooking/baking evenly. Proof was in the pastries or pies that I baked in the upper oven came out with the back side baked while the front did not. This would not happen for the lower oven. I contacted First American Home warranty (AHW). They always have fixed claim fee, for AHW, this was $85.

First American was recommended to me by someone at church, and they have been very responsive identifying contractors. There are no issues with getting the payment to the contractors and the best thing is any claim has been very fluid. I've not had any issues or needed to make frequent follow-ups to ensure that it happens. I am very satisfied.

Happy with repair. Still need better communication between FAHW and contractors. Lack of communication creates questions from consumers that cannot find answers to questions they are trying to find answers to. Representatives from FAHW are polite and always willing to help with any questions or problems that have needed help with.

The absolute worst experience with this company. I have been with them for 6 years and had no real concerns. This last year I had a service technician come out for a repair on my ice maker. The technician reported that I had caused the damage intentionally. First American Home Warranty supported this and denied the claim. I live alone and am a 60 year old nurse who just pushed a button and wants ice. Claim denied. They have since not paid a A/C claim. They then cancelled my contract. NEVER use them. Will not let you cancel early when I tried and took my last payment out of the bank when I tried to cancel.

Commonwealth Home Restorations work order # **. On July 23, 2024 a technician inspected the unit and indicated that a new system was needed. First American was contacted the same day and approved the contractors findings. On July 24, 2024 Commonwealth called me and indicated that they scheduled the installation of new equipment for July 26, 2024. Unfortunately the called that morning and said that the replacement parts were not available. I am now waiting for them to schedule another date and time.

I purchased this for my daughter when she bought her first home 8 years ago. And honestly it’s just a huge relief for her and I. We actually had to use this insurance just about a week ago. Yes we had to pay a service charge but it’s very reasonable. Her AC stopped working and here I’m California we’ve had 100 degree days for a long time. And she made a call and they told her in a week. She called back immediately and said, "This won’t work. I have a senior citizen living with me and right now a week is too far along," and they immediately they turned her to another company.

First American has always been quick to respond to our requests for service. One time they said they would not reimburse me because I did not use their horrible contractor that was just trying to upsell me on everything. I did finally get the reimbursement. Sometimes the contractors that you use are not the best!!

The technician was very knowledgeable and friendly, the sad part is that it took over a week and a half to get the parts. The technician was very respectful of my property and very friendly towards everyone. Excellent company! The process to get things repaired was very easy and checking up on the progress was simple thru the website.

When a tech comes, they typically do a good job. The problem is getting someone to come out in a day or so. Usually, it takes 3-7 days. A couple of times, it required more than one trip. For example, they had to come out 4 times to fix the refrigerator. They finally gave up and bought me a new one.

I have been with First American Home Warranty for 10 years. With the small stuff they are fine BUT don’t have a major appliance go out!!! I was without a refrigerator for almost 6 weeks. Their contractors only come to my city once a week. I’m not in a small city and there are plenty of contractors in my area. Currently my washing machine is out of service for almost 5 weeks. The contractor doesn’t show up when he says he will. When he did send someone they ordered parts by guessing.

I recently filed a claim for my HVAC unit. The service provider came and inspected the unit and said it was leaking freon and since it's an older unit it would have to been replaced. One day later the service provider sent an email stating the claim had been denied re: installed incorrectly. This unit was purchased new in 2009 and had no problems until last week. Yesterday after calling First American, I was told they had never received the report so the claim could not have been denied. Today however I was told the report was received this morning and denied. It appears the claim was denied before the report was received. First American call center could not provide any assistance. I have had First American for several years; I'm angry with the deceit as well as poor customer service. It's over 95 degrees in my house and I live with a special needs son.

I had high hopes for First American Home Warranty, but my experience was disappointing. While their plans offer coverage for various home systems and appliances, I found the service to be lacking in several key areas. The coverage itself is quite limited and often fails to address the complexities of home repairs. When I filed a claim, I was frustrated to see that the service providers they dispatched were not always well-equipped or experienced, which led to multiple service visits and delays in resolving issues.

We've had very good experience with First American. We’ve had an air conditioner unit replaced. We've had our refrigerator fixed. I gotta get ahold of them now to get my refrigerator fixed. I've always had good service out of the people who come out here. I've always been pleased and I like the quickness of customer service. You don't have to wait two or three weeks, just a day or two. It also has saved my husband and me a lot of money, especially with the air conditioner unit ‘cause it was over $8,000.

Another family member had First American Home Warranty and they recommended it. We've had it for two years now and submitting claims with them is simple. We just go on the website, submit it through there, then someone reaches out. However, where we live, often times, they don't have one so we have to find our own. The heat pump is usually the issue that we have and there's not any contractor that First American has in our area. That's been the only problem.

First American was referred to me, and I had them for about five years. They're a reputable company that does well to their policy owners.

First American came with a previous home I purchased in North Carolina. The seller provided the warranty, and then I kept it because they were good. I sold the house April of this year and I bought another house and I still have First American. I like that it's not fake. They fix what they say they're gonna fix. I bought a condo in Virginia Beach that was built in 2003, and within 30 to 45 days, I had to replace my outside unit. There was something in the attic as well that they had to change. They switched my AC unit from a one-ton to a two-ton. The total cost was 1850, but my portion was 950. Now, I've been in property management for 23 years and I know how much these things cost and I know how much that labor costs. This whole job would have cost about four grand. I only had to pay 950 out of my pocket. I didn't even blink at it.

We've had First American since when we bought our first house in 2007. The majority of the time, we submit a claim online and it's not horrible. Before, when we had to call in, it was a little hard to understand people but sometimes it is easier to call in versus having to do it online. Also, I have not had a problem with the contractors. We have had one issue with a contractor during COVID. They never contacted us and never got back with us. I contacted First American a few times and they tried to get ahold of the contractor. Eventually, they just called somebody else and got somebody else to come out.

It has always been a good experience with First American Home Warranty. They took care of everything for me. It's a very good process they have. The contractors have been very pleasant and easy to work with. They explained everything that they were doing, which is important. I recommended them to lots of people.

The first time I used them was because my dryer broke. Sears was supposed to come out and they made me take a day off today. They texted me and said they'd be here from 8:00 to 12:00. But nobody showed up and nobody called. I called First American kind of complaining and the rep said that she's gonna talk to a supervisor. Sears called me three hours later asking if they could reschedule and I told them I was not rescheduling with them because they're unprofessional. First American is supposed to find somebody. I can't blame First American, but you would think that they would contract out with professional people that have good reviews. It's been three weeks that I'm without a dryer. Why did I pay the $800? I could have paid for it myself with a local tech. I'm not happy, but it is what it is.

I have recommended First American Home Warranty to lots of friends and family over the years because not a lot of people are aware that services like this exist. I have nothing but good things to say and I recommend it to anybody. The process has been easy. There have been a couple of times when I would get into the website, it would glitch out and doesn't give you all the options that you need to fill in. Usually, I just cancel it, wait an hour, go back and try it again, and it would work.

We had a home warranty through First American the other time that we bought a house and submitting claims to them was mostly easy. Dealing with the contractors was favorable and the quality of work was good.

The homeowner threw in First American for the first year and we were so impressed with the service that we kept it. Submitting a claim is very efficient and the reps are very easy to deal with. It’s also very little time-consuming. It was just a matter of calling, getting a claim number, and having someone call us, come out and fix it. So, it was a pleasant experience. Everybody has been very polite and helpful, and everything has been top-notch.

I've had two claims with First American Home Warranty and they've both been excellent. I live in a very small area and they do not have a contractor here. So, I have to find the contractor myself, which is not always necessarily easy. But I've always found someone and they've never quibbled with them. So, I pay them and then they pay me back and they've always done that.

Updated on 07/15/2024: My update is that I canceled my contract. You should not have to fight so hard to not get scammed. I hope people read this post and don't waste your time and money with First American Home Warranty. Scam Alert!

DO NOT Use this company! No integrity - It's basically a scam & they deny claims that are clearly should be covered. My Pentair Pool Salt Cell stopped functioning. I put in request, warranty company sent SunBright Pool in Cave Creek, AZ. Tech confirmed it needed to be replaced & suggested (merely his preference) when replacement was installed, to turn up to 100% and because my chlorine reading was at zero, to add shock. First Home Warranty said because it wasn’t set to 100% (again, this is preference) & because I put dangerous chemical in pool (shock after it was already not functioning) that I was responsible.

When it comes to charging people they charge right away, without any delays, but when it comes to providing a service we have to BEG them to provide a simple service after calls for days and weeks with a really rude attitude from their pushy representatives and unprofessional managers. We’re going to change it to another company, a company that actually cares about people and their needs and not only looking to charge them. We Do NOT recommend this business at all!

BUYER BEWARE!!!! If you want to deal with frustration and incompetent repair service companies than FIRST AMERICAN IS THE WAY TO GO. Our 35 year old AC unit needs a new evaporator coil. The service company told us that they are only going to repair the one we have. FIRST AMERICAN SAID THEY WILL REPLACE THE UNIT FOR US BRAND NEW. (Hahaha) That's a joke, no direct fit parts are available for our 35 unit. So this is how this would work if we went with the replacement. We paid $85.00 for the EXTREMLY RUDE SERVICE TECH. (Who told us that no way would FIRST AMERICAN REPLACE OUR UNIT 'CAUSE IF YOUR UNIT TURNS ON THEY WILL ONLY REPAIR IT.) Our out of pocket for the replacement is $2,895 + $85.00 for the service call!!!! WOW!!!! REALLY, WHAT IS THE POINT OF EVEN HAVING THIS INSURANCE???? Dose not seem that they are paying for anything.

The handling of our hot water heater replacement was done professionally and quickly. The telephone interaction was pleasant and cordial. I was very pleased. It is nice to have a real person on the phone who patiently explains the process to you. Most of us older people have a hard time hearing and understanding.

If we could do negative stars we would. This company is awful with the WORST customer service. This is the second time we have gone DAYS (on day 4, 15 days last time) without water due to them not being able to find a contractor to send to our property. When we call customer service they tell us to wait another 24 hours to hear back from someone. We have animals and children, we almost lost a horse yesterday because of their lack of urgency. I'm sure if it was them and their family without water it would be their first priority. What the hell are we paying for? They want us to find someone and they will reimburse but they only want to pay pennies. This is THE WORST company EVER! Save your money, and go somewhere else. We have even reached out to corporate with no response to calls or emails. It's going to be 120ºF this weekend where we live, I see a lawsuit coming their way, this is just unacceptable and inhabitable.

I've had a few claims with First American and most of them were resolved well. But this last one on my rental property, there's been a slew of issues. Reliance, the contractor that's working on the house now, is the company that came out to my primary home and switched out an air conditioner. I like the owner and I think they're reliable but they haven't communicated very well this time. They ordered a part three weeks ago and I checked in last Wednesday and the part still isn't in. Also, it's a good feeling when the vendor calls you, checks in with you, and tells you that the part is still on back order but that didn't happen.

My experience wasn't pleasant because I requested a vendor for Florida and for one of the properties I have in Florida, and it was a fiasco. No one would come out. I ended up having to call someone on my own to come out for the air conditioner, but First American reimbursed me. For the plumbing, there was water leaking. And afterward, they said because it went over the amount that they thought was rightful, they only paid me that amount, and not what the actual amount was for the damage. Even though I submitted a claim, I called and asked. That was the downfall. I'm not very happy with that one. They said I had to have a pre-approval for the additional amount, which was $175, which nobody comes out for plumbing, for the amount of money that they thought it would be covered.

Filing claims to First American has been very easy and very quick. We've had several claims through the years. They say within 24 to 48 hours, the company that's gonna be coming out will set up an appointment. Everything's been very prompt, and everything they told me was what happened. There weren't any surprises. The people they sent out have always done the job very well. We recommend First American all the time.

I like First American. It's been good to me. When I call them, I don't have to worry about how long it's gonna take for someone to come out and take care of my problem. Someone came out about three months ago and put in a new thermostat. It was for the air conditioner. It's doing good now. If anybody is looking for a home warranty, I always tell them about First American and give them their phone number.

First American Home Warranty is fantastic. Everybody I talk to is very helpful and they know what they're talking about. It's very easy to deal with them. You put in what your concern is and pay your $100 service fee. They contact you back and set up an appointment. For the refrigerator, a guy came out the next day. He said it needed to be replaced. In 3 days, First American came back and told me they'd replace it. I told them I wanted a better refrigerator than what I had. They gave me the equivalent of what I had, and I paid the difference. I'm very happy.

First American offered better coverage than the one I had before them. Someone came out to work on an appliance in about two days at the most. So, it was good. They did everything.

You sent out a repair man that could not fix it. He did not work on heating and air but then had to wait for the other company to come out and they fixed it within a few minutes. Thank goodness the second man could fix it because it was almost 90 degrees in my home. It was about to make us sick from the heat.

We've had FAHW for years now and I like the peace of mind it brings. The techs who come out are also good.

The turn-around time for placing a service request and having the service completed is getting longer and longer. It appears that the purchasing department gets bogged down with so many purchases that they can't respond in a timely manner. This typically makes maintaining your home more difficult as waiting for essential appliances and operational system repairs isn't an option in really hot weather. In these cases, HVAC systems and pool systems should have more options, up-front, as to remedy problems quickly.

I found time of repair a little long. I would have like to use my local repairman. Sears let me know when the man was coming too many times. Called when he was already here. I would never use Sears repair for anything. I think Sears was a bad choice of repairs.

THIS YEAR IN JUNE OF 2024 AIR COND. REPAIRED. 2024 REPLACED, DISHWASHER, 2023 REPAIRED FURNACE AND DRYER. The only thing I think to do is, when a client has talked to a claim agent. make sure they verbally give the claim number to the client. This warranty program has worked well so far. Most of the time in today's world the deductible is cheaper that the service call price. Now with your outsource system if you can't send someone. I can call a contractor I can trust from my area and it is taken care of. I have been using the same contractor then your records show their reliability.

The repairman you sent was very nice, and he was professional. He worked very hard and did not waste time. He was easy to talk to and he explained everything. The service repair was in an expected time frame from the day I called. The repairman showed up on time. He explained what was wrong and then explained how he fixed it. I appreciate the service very much.

First American Home Warranty is a very good company to go with because they fix things right the first time. You don't have to worry about parts. They order the parts. And the contractor would come and take care of it. It's good service. The claim process was easy. It was easy to use website. It was nice to go online and fill out the stuff I needed to fill out. The tech came out and fixed it.

I like the techs. They're nice. And I like the quality of their work.

After one year, I have decided to cancel my policy. The cost of the policy has far exceeded any benefits. More importantly, the service was abysmal. I made one claim for which there were four contractor visits in 3 1/2 weeks. After four missed days of work, 3 1/2 weeks without AC, and hours on the phone, they denied the claim. I had it repaired immediately, and the cost was less than six months of paying First American. I cannot recommend them unless you have endless time and money to waste, and don’t mind subpar contractors they use. I was actually shocked at how unprofessional and inept they were.

Two months ago, my refrigerator went out so I filed a claim and it was easy to do. First American tried to fix it four or five times and I was without the fridge for over a month. Every time they didn't fix it, I had to wait another week or two to get another appointment. That was a little frustrating. Ultimately, they determined they couldn't fix it and they were gonna replace it. They offered me a fridge that wasn't comparable, so I turned it down.

Consumer does not control who comes out and has no choice but to rely on company but when there was a wrong choice made by company they need to learn to own up to it and if the company isn't 100% on a request then contact the consumer. Yes that would mean a little work on company's part but isn't that their job???

Very disappointed to find out that there is no coverage for "determining where a water leak is" although you seem to cover the repair of a water leak that is specified. Seems kind of silly to cover fixing the leak but not the determination of the source to be fixed.

Overall, First American is fine. They try really hard. Their claim process is good and their reps are very polite and helpful. As far as the service people, some of them are terrible. Some of them are fine. I've got a deal going on right now that I'm so frustrated with because it's been going on for weeks and weeks with the ice maker in my refrigerator. The company tries its best, but some of their people are not very good. Their systems of doing things seem a little backwards to me.

Easy online filing for service request. Timely response from vendor. I needed to do a recall the next day. First American issued a new request without a problem & the vendor returned same day. Sink has been fine since. The vendor staff at the office & who came to my home were professional & polite.

Great company. My absolute first choice, their repair times have always been quick, great for customer service, and their warranty itself is fantastic. Skip other Home Warranty Companies, and use First American.

My Wife and I have been Realtors for 20+ years. We use First American for our personal homes and confidently recommend them to our clients. Their service and coverage go beyond the extra mile for all their customers. Home buyers can rest assured that their purchase will be covered with confidence. Sellers as well can rest knowing that a unforeseen last minute break down of a cover home component will not decrease the marketability of their home.

The first fit of work done on the AC condenser wasn't enough (replace capacitor, add refrigerant). Apparently there was an intermittent problem with the fan motor and a 2nd call for repair was necessary. Because it finally failed within days of the first repair I did not have to go online and fill out the form again. The AI system on my call asked me if there was still a problem with a recent work request and upon saying "yes" it put out a return service request. The tech was out in less than 36 hours and everything has been working fine since.

First American will not honor their own warranty contract to repair/replace my house AC that broke a month ago on 5/11. They sent an incompetent contractor to my house who did not correctly diagnose the issue. Then this contractor called and tried to sell me a replacement AC, telling me the warranty company would only pay a small percentage portion of the replacement costs and not anything more. Since then I have paid out of pocket for 3 additional HVAC companies to diagnose the issue. I have provided First American with this information in an attempt to get them to understand their contractor did an incomplete job and was dishonest with me.

I was displease initially because, although First Am agreed to replace my range, the replacement was nowhere had much fewer features than the one being replaced. I was please to agree to the cash-out although I had to spend $300 of my own money to get a new range comparable to the old one.

Don't waste your money! I called because my AC wasn't working and they sent out HousePro to fix the problem. The Tech misdiagnosed the problem and said I needed a new control panel and blower motor that was not covered by the policy at an additional $1,300.00. I hired a different company who properly diagnosed the problem in 15 minutes and replaced a simple relay. I sent the bill to FAHW who refused to pay for the repair stating

I was with First American Home Warranty for over a year and never filed a claim. I recently had a leak under the kitchen sink, called to file a claim, was told it would be up to 48 hours before a company would contact me to make an appointment. I was given the company name and was asked for the $85 service fee which I paid over the phone. The company my claim was assigned to was in another city, which lead me to believe there'd be further delays. I called the company to cancel the claim and cancel my contract. Two days to wait just to make an appointment does not meet my immediate needs.

I have been without a/c for over a month now while living in Texas! This warranty company only gives you promises of making things right and never actually does anything. The contracted repair company EMS is dragging their feet getting my repairs done and nothing is being done to expedite this process by First American despite multiple calls informing them of the extreme delays in repairs. I even paid the repair company the “non covered” costs 3 weeks ago. I’m not even on the schedule yet to get the repairs done. Never get a warranty through this company!

ES Heat and Air very good service. On time and very pleasant. Good clean up. Would use them if needed. I have three units so they will definitely be the course for any further issues on the other units and will have no problem recommending them to friends and neighbors.

Okay with the repair. Seems there was confusion about coverage. Two of your reps insisted the microwave wasn't covered. Finally got a higher department that figured out I had the upgrade on my policy even though I pointed that out to the other 2 reps. It is fixed for now. Thanks.

I’ve had my warranty for several years now. The Service is good. Good communication and easy to set up service when you need it. I have been very happy with my service contract with First American and have referred a couple of my family members too. I’d recommend this service if you're looking for a home warranty provider.