First American Home Warranty Reviews

They had to repair my stove and somebody did call me back in a couple of days to see what was going on with it. The young man that First American sent might have been a new tech. I just didn’t feel like he was experienced enough. He didn't pay attention to where he had taken out the screws ‘cause it took him a while to put it back together. I was getting worried. But he got it put back after almost two hours and my husband coached him through it. It’s back working, so I was satisfied with that.

We got an offer from First American in the mail where we lived previously and got the coverage. From there, we moved into a new house and had another home warranty company. We got the offer again. Having used them before, we signed up again once that other home warranty had ended. They're great. It’s worth it, knowing that I’m covered. They were quick and sent out good contractors the two times that I’ve had to use them in both of my houses.

Having First American Home Warranty is convenient, and it’s quick and easy to have appliances repaired. I've been with other companies, and it was a hassle trying to get them to do anything. My air conditioner quit, and First American got on to it real quick, so I was pleased with that. My refrigerator went out, and they had to replace it, and the replacement was identical to the one I had, so that was very nice. It took about four months, but I was satisfied with what I received.

We've been around for almost a year when we used First American for the first time and everything was great. Our air conditioner went out. They called and had someone come out. They sent a text message with the proprietor and all the information that I would need. The tech called me while I was at work. Before I could even get home from work, he said he was done. It was great. The person who came was to give First American an invoice for the work done. But because the part was so small, we were not even charged. Everything's functioning flawlessly.

We just moved in and we’ve had First American for about two months. My realtor told me about them. My washer and dryer were not working. They were very old when I first moved in. I had to do two claims at once. I had to find my own provider to come out and look at them and diagnose them, which is fine. It's easier if they have their own, though. Luckily, I was able to find somebody who came out. The washer couldn't be repaired, so First American replaced it.

The experience with First American was fine. There were no issues with them. Everything went well. And the technician was good. He was friendly, professional and did everything. He was quick. And he didn't make a mess and stuff.

We had a plumber come out for our water heater and he drained it to fix a nozzle. But since then, we started noticing a moldy, mildew-type smell. I replaced everything in the shower, but I could still smell it. I found out through research that the guy who was out here should have flushed the water heater and the settlement that was in there was what was causing the smell. I wanted to call, but this was already supposed to happen when he came out. If we submit a claim, we're out another $100. The monthly fee is right on, but the $100 service fee is a little bit much, especially if it were something simple.

I had an issue with the air conditioning. The first company that was sent didn't know anything about what he was doing. I had to get someone else the second time, and First American Home Warranty did help me with it. The second company really knew his stuff. First American is good. It helps me in case there are any expensive repairs. I really like the company.

I'm having some issues with the refrigerator. First American Home Warranty sent different people out who worked on the ice maker for about four times and it still is not working. When I called First American, they said, “Well, Sears has made the determination.” I'm paying First American for my policy, so I'm not dealing with Sears. Right now, I'm not happy. I'm sick of it. I've been very patient. Every time somebody comes out, it's either, “Well, we need to order part for it,” or this, that and the other. I don't care about all of that. All I wanna do is get my ice maker working.

Garbage company. The name First American is too much for this low class company. Choice, American Home Shield and others are much much better. There are different thieves. First American is a low class thieve.

We are pleased with your service and how you handled the situation. You sent us a check for us to get help from another company. Thank you. We would of given a 5 star rating if it wasn't for the service provider you choose for service. We were totally dissatisfied with their service. We were left without A/C for a whole month due to not receiving information. When we went with another company, DT Mechanical Heating & Air, they fixed our A/C within a week. NO COMPRESSOR NEEDED. He did a diagnostic on the first visit. On second visit, a week later, our A/C was fixed. He added a die to check for leaks, added sealant and put in freon. He found no leaks or damage to the compressor. Our A/C has been working wonderfully for weeks with no problems. The check you sent covered the cost of diagnostic, maintenance and repairs.

Even the most routine service gets delayed because the contractor has to write a report and get approval. We had a kitchen sink that wouldn't drain which meant we couldn't use it or the dishwasher for days. First we have to report it. Then we have to wait for a technician to be scheduled. They come out. They look at it. They say they can't do anything until they get a report written and submitted and approved. I've already paid my $100 service fee plus my monthly fee. Could have just called any plumber who clears drains for 79 bucks.

I've been protected by First American Home Warranty for nine years. I wanted to continue with them in my new home. I like the ability to get a contractor that has been vetted. I got some big items that normally would cost a lot of money that were insured and were replaced or repaired in a timely manner that took a lot of the stress away from me as a homeowner. Sometimes it's very difficult to get someone out to your house if it's just you looking around and online or reaching out to friends to see if they know anyone. I have a company that I could go to, to provide vetted vendors. They go through their processes to determine the fix or the replacement and take care of it. I submit the issue online, pay the fee, and a vendor will schedule a time to come out and do the repair or do the investigation to see what's wrong. It has been great. The contractors address all the issues.

They are terrible. Nothing but problems. Stay away. Every time I have a pool problem it costs me $85 for a guy to show up, stand around and look, make an excuse why they cannot fix a pump and walk away. In one case, I had a broken saltwater cell. The guy walked up, saw there was a crack on the power supply. Now, I had unplugged it because the cell was not working. They didn’t even plug it in. Just reported that system was abused and didn’t work because the power cell was broken.

The absolute worst people to deal with in existence. Trying to get an A/C repaired for a month now. A MONTH. I’m having to buy window units to keep my family in a safe environment. The first company they used company came out and all they did was “top it off” and leave. Spent 5 minutes on property. Shocker when the problem was the absolute same not 48 hours later. Called extremely frustrated wanting my own contractor that I trusted to come and actually fix my problem. They said that was not acceptable and that they would call another contractor. Shocking story, that contractor never showed and was not answering calls and had a full voicemail box (I wonder why). Then the 3rd company showed up and finally established the actual problem I had 3 weeks into the past.

Absolutely terrible experience. I paid for a home warranty for both my investment property and my main house expecting at least basic competence and honesty—this company delivered neither. When I filed my first claim for an HVAC issue, they sent the technician to the wrong house, which delayed the repair by several more days in the middle of extreme heat. By the time they got it right, I was told the issue wasn’t covered and ended up paying out of pocket for the entire HVAC repair—despite having a warranty in place. They would not honor the cash out policy since I went out of pocket 8k. Also i had the take money off the rent since they were put out.

Don't even consider them now...they have been a garbage. Been their customer for 7 years and now for a simple garbage disposal issue the plumber they sent came in and says it is not properly installed. He just come inspects and leaves with claim being rejected where I am covered for everything. Even when I said I will pay for out of pocket expenses so your tech guy can come and fix it from your end so we will not come into same issue before...still they don't get it. They said hire your plumber and fix it we cannot cover for future too....True conversion of being the best to worst...First American Home Warranty to Last choice of warranty of rm now. The plumber didn't even check if the device is working and just submitted a incomplete report saying it is not properly installed....how would they know if I get it installed properly for next time if the same issue occurs.

Placed a claim for my refrigerator. Was leaking water. Guy came out. Broke my refrigerator coolant system. Lost $400 dollars worth of groceries. Took 2 months to fix the problem. Unacceptable and only offered me $75 for a mini fridge. Horrible experience. Terrible customer service. I will not be renewing.

I’ve had First American since February of this year. Submitting a claim has been easy. I just go online and put in what my problem is. Then they ask if I want to set up service. It will be set up and taken care of within a week. The tech who came out for my claim recently was nice and quick. Having First American, I like that I don't have to worry if something's gonna go wrong. So far, I've had nothing but good experience with them.

I’ve been with First American for over a year now. I like that you do everything online and you don’t really talk to anybody. The techs they have sent have also been good and responsive as well.

Generally, I have good service from First American. The agents are always very helpful on the phone. They try to give me the service. Sometimes, their rules prohibit them from doing the things that they would like to do, and that's okay. Sometimes, though, their contractors are not always the best, and I don't have a choice of who I get. They just send me somebody, and sometimes, those contractors are not always the cream the crop. I put in a claim for my water heater recently. They were gonna just replace a couple of little fittings. But it didn't solve the problem. Otherwise, the techs were pretty good. I had them send a second company out, and the problem was it was leaking. Then when the guy came, it was not leaking, so they said, “We can't do anything except the fittings where it was leaking.”

They came out to look at our water heater. They had to come out twice. The first tech that came out was professional. He fixed the issue. The second one that came out looked at the issue. He questioned a lot of things on it. He told me that it was most likely not gonna be covered. I like the interaction with the first contractor that came out. It was the same company, just two different individuals. The first one did work on it. I saw him open something on the water heater. The second guy didn't really do much hands-on. He just told us that whatever the issue was, it was pre-existing. There was not much he could do. So I had to fix it on my own outside of the warranty. I wouldn't recommend First American.

The people I bought my house from had First American warranty and I decided to use them. I have them for a little over four years now and so far, I haven't had problems when submitting a claim. I'd do it on the phone, they'd assign a lovely person, and send me an email. The contractors who came out were good and overall, the service has been fine with me. I like the fact that recently, the guys that showed up showed up when they were supposed to and they did a good job. Plus, they were conscientious about their work. They had to change out a water heater and they were excellent. Everything's been fine since they've been out. If you're going to get a warranty, get First American. I've been happy with them.

We've had First American for a number of years and getting to talk to somebody when you submit a claim is very difficult. When you call and get a menu, they ask for the address and the phone number. And for some reason, I can never get in. I have to wait and talk to somebody. So, whatever system they're using is not very good. We live in a rural area, and their reps have to go by some type of computer program, which is not good at all because it doesn't locate service people who are close to where we live.

If I could give First American Home Warranty negative numbers, I would. I've talked to a friend at the local television station to do a story about them. All negative. Before I signed up for this warranty program, I talked to a representative. He went over the different plans. I went item by item in my house, like the washer, dryer, dishwasher, and asked about coverage for those and what it would cost me to replace them. In that conversation was also my air conditioner. The rep said, “There's three different levels. There’s a starter, the one in the middle, and then the premium. If you get the premium, your replacement on air conditioner will be covered 100%.” I said, “Okay. What about these limits I'm reading about?” He said, “Nobody ever gets to the limits. That's very, very rare.” “Okay. Give me the premium one. And that way, everything's covered, including my air conditioner.”

Cruel & inhumane!!! Our family has been without air conditioning since June 27th. First American has given me five dates and failed promises to deliver parts and repair. The most recent date is July 23rd. That is a month without air conditioning in the middle of the SUMMER in the south!!!! It’s tipping over 90 degrees here daily!! First American offered a measly $150 in compensation. My pleas for an alternate resolution mean nothing to them!!! Not to mention I’ve told them I have a family & three pets! They could care less!!!! They’ve proven it through their actions.

I’ve been a loyal First American Home Warranty customer for years, but my recent HVAC claim has been a major disappointment. On May 1 2025, they replaced my upstairs unit with a 2-ton Goodman system that is undersized for my 1,550 sq ft space, despite clear evidence the unit is inadequate. The contractor failed to perform a proper load calculation, and now my upstairs remains uncomfortably hot—while FAHW refuses to correct the issue.

While I had excellent service/results the first two times I had to call on First American Home Warranty for both a water heater and an oven repair, my most recent experience I had with an inoperative microwave oven did not meet my expectations. From the time I initiated a service request to the time the microwave oven was ultimately replaced, it took one day short of 11 weeks. Added to this review is the Google review I gave the company contracted by FAHW to perform the repair. While my microwave oven was eventually replaced, I feel First American Home Warranty should have interceded much sooner to replace the microwave oven after it was obvious over time that multiple repair visits and part replacements were not providing me with an operating microwave oven. My review of the repair company follows.

My most recent experience with First American Home Warranty was good. The techs know what they're doing. The guy came out. He said, "It might be this afternoon or tomorrow. I'll see what I can do. I'll try my best." He called back in five minutes and said, "I'm right down the street from you. I'll come now." He found a wire that was loose, fixed it, and I've been good since.

Having First American Home Warranty gives me peace of mind. I am very pleased with how they have always handled my claims. I would definitely recommend them to family and friends. My claims have always been handled in a timely manner. I find it very east to submit a new claim.

On the last claim with First American, there was a miscommunication with what was needed to be done. The city inspector didn't pass something, which should have already passed in the first place. I had to open another claim for the contractor to come back and do the same thing. I had to pay two out of pocket $295 cost. Other than that, First American is very responsive. When I have something, I send it online and they're pretty consistent with their responsiveness.

I've used First American in the past and they were one of the better warranty companies. I submit claims online and the contractor normally contacts me within 24 to 48 hours. Or I have the telephone number and I contact them. It's very easy to submit a claim but it’s not always easy after that because sometimes, the vendor will schedule too far out. And when they do, they cancel. If they come out and can't do the job, they have to send someone else. The quality of the contractors is so-so and First American needs to vet the contractors a little better. Everybody's situation is different but if you don't want an unexpected bill, then it's always advised to get the warranty.

It was quick and easy to sign up with First American giving us some peace of mind regarding our new little home. The paperwork was quick and simple as well. We appreciated the fact that it was not an issue that our home is a little bit older. Overall the whole process has been a great experience and helped us to adjust to our new environment.

This relays my 1st year with this warranty service after changing from American Home Shield, with whom I became disgusted. I made 1 call to First American regarding a problem with my heat pump. The closest service tech was in Red Bluff. I had begun the process but chose to call Ray-Mac. Mt. Shasta since they gave me the warranty and installed that appliance. Therefore, I have not had any claims with First American this 1st year with the company. I would like the ability to use the company of choice and not be limited to the limited choices of the warranty company. It would be a recommended feature for First American.

First American was the home warranty company when we purchased our house. We've continued on and have been using them for five years now. I like that filing a claim with them has been very easy. We do it online and we are given the contractor's contact information. However, the quality of the contractors that have been sent out has been fifty-fifty. It's a hit and miss. In spite of that, I would still recommend First American.

When I bought my house, there was already a First American Home Warranty on it and I've kept it up for all these years, about 14 years now. Their claims process has been mostly automated. They take the order number and email me back. But any time I've called and needed service, the reps have always been there and supplied the vendor that I needed. Sometimes the vendors take a little longer than usual, but most of the time, they're pretty speedy about getting it done.

First American was part of my package when I bought the home. Getting set up was seamless. On most occasions, when I had to file a claim online, within a couple of minutes, the claim was set. The response time is quick, so they get things done effectively and quickly.

An electrician came out and hung some new ceiling fans because the other ones were not repairable. He was very professional and did a good job. He even come back the next day and work me into his schedule. The service was perfect. I had to purchase the fans, which I knew I probably had to anyway. I just thought First American would cover those, but they didn't. Other than that, they did an excellent job in the situation that I had. I called and they got me in contact with the electrician.

First American Home Warranty is doing great. I signed up with them after Googling about it and I've been with them for six years now. Their customer service has been excellent and I've had good experiences with their technicians. I would recommend them to my friends and family.

I had a claim for a washing machine in the first part of June and First American called to say that the contractor would not be able to fix it until September. I was going to cancel my policy completely and all of a sudden, I got another message saying that Furst American gave it to Sears, and they were gonna call me or I could call Sears. So I called Sears, and they came a couple of days later. It was very good. The gentleman was terrific and super experienced, and he fixed it.

All the good reviews on here are fake, either employees or paid-for reviews. Absolute rip off, this company is wonderful at collecting the monthly premiums but they have 101 ways to weasel out of paying for a claim when you actually need them. DO NOT do business with this company. Totally dishonest and unethical.

I was with another company and not happy with them. I didn’t have a home warranty for quite some time, and I was interested in getting one back again. I Googled First American and started a new policy on June 1st. The first time I needed the service, the professional representative that I first called to get me set up with the appointment was excellent. They followed up with me, and the serviceman that came to the house was very polite, respectful, and professional.

The quality of contractors that First American sends used to be very good, but a lot of people have stopped to use contracting with the home warranty. So it's harder for them to provide me with someone. Sometimes, I have to find my own. But then, they make that really easy. I get reimbursed very easily if I have to use my own contractor. For my recent claim, I had a problem with my heating system. They sent somebody out pretty quickly, and the tech needed to come back with the right part. It went fine.

Submitting a claim with First American has been very easy. I do it online. I pay monthly, and when I do a claim, I just go online and select what I need done, and they'll contact the local contractor, and they'll get in touch with me within the same day. My most recent claim was for my air conditioner. The techs made an appointment and came out, checked the unit outside, and it ended up just being one of the capacitors on the motor. And they did it in 30 minutes. I enjoy working with First American.They're very cooperative, responsive and proactive. I don't have to wait on them to get back with me about anything.

We've had a First American Home Warranty (FAHW) policy since 2014. After paying them for over a decade, they’ve done nothing but delay, deny, and distort when it came time to actually honor our contract. Here’s how they’ve handled our failed HVAC system: ✅ In 2017, our evaporator coil failed due to a refrigerant leak. Their own technician submitted documentation recommending coil replacement — even a full system replacement — and included their “discounted” price. But FAHW simply closed the claim.

Quite possibly one of the worst home warranty companies we've ever used. We have an air conditioner compressor that went out. The unit is less than a year old and this warranty company, after a week of arguing with them over covering it, is trying to charge us $800 for modifications and maintenance. Modifications and maintenance on what? The unit is less than a year old. We are in touch with the contractors and they are telling us they never told the warranty company it needed modifications or maintenance. Every customer service agent we have talked to with the warranty company has been extremely rude, they are simply reading from a script and when you try to press them to get answers they are very flippant. Do not use this company! They will try and wear you out on the phone for days on end instead of covering and honoring their warranty.

We live in a rural area, and most service providers say that they can't get to us for two weeks. So far, the service provided by First American Home Warranty has been great. I like knowing that I can call them and get service right away. Submitting a claim to them is fairly easy, and all the contractors have been good. They call, tell their names, and approximately the time they’ll arrive. But hopefully they could improve their coverage. The way they have them broken out and the additions for a certain appliance is complicated. It would be much nicer if it included most of the things that a house has in it, not just a few things for the original cheapest policy.

I’ve been with First American for more than a year. Everything has been fine so far, no problems. They’ve helped me with everything I’ve needed, and the technicians have been good too. I never got the chance to compare the cost with other warranty companies, so I don’t know if what I’m paying is good or bad.

I was going through companies that offered home warranties. Some are worth the trouble. Then others are a nightmare that has a bad track record. I was trying to stay away from those. When I started looking at the ones that were more competent when it comes to, if you have a claim, they're going to make a concerted effort to do the right thing, I did see those traits with First American. So, that's why I chose them.

The people we bought the house from had First American and we continued to get it every year. Filing for a claim over the phone has been good. The people are responsive. If I have a complaint, I tell them, and they listen. The only problem I have with them is they are hiring contractors who are an hour and a half hour drive away from here, in another city, going north.

The policy is for ** in Walnut Park. I had my exterior door locks changed. The process was seamless and the technician was very knowledgeable, courteous, and made sure to clean up after himself. I’m very pleased with a technician. First American Home Warranty for picking up the bill.

Our experience with American Home Warranty has not been best. The refrigerator has not been fixed, although they have sent technicians out at least three times. Now the A C is on the fritz, we’re in Arizona and the best they can do is a week away in this sweltering heat and we are both in our 70’s. Unacceptable as far as I am concerned.

I got First American based on what my co-worker said, and then as I researched looking for a company, the recommendation and the review. I went on to the site and submitted the request. And usually, within 24 to 48 hours, you'll get email back indicating who will be contacting you and then that company will also call you as well.

Had Christine and her team not contacted me when they did, I was not going to renew my contract with your company come November. A 2 month delay for a claim is utterly unacceptable. However since Christina called and solved my claim within 3 days, I'm still a satisfied customer and plan to renew my coverage. You definitely need to review how a claim is initiated and a follow up procedure is followed. Thanks for listening.

My last claim was for the water heater. I didn’t agree with the contractor First American wanted to send because they insisted on installing a commercial unit when all we had was a regular one. They did let me put in the regular one.

This policy is my brother-in-law’s. He got it when he purchased the house about six years ago. I was just following up for a repair for him because his pool pump and salt generator were defective. But the contractor was good. He handled our repairs before. The only drawback with it was that the parts took a long time to get. It took a week and a half for the pump. And it took us almost two and a half weeks to get the salt cell replaced. But everything is working fine now. I like going online and getting the service started.

The most recent claim I had with First American was a quick visit. It was just double-checking my electric panel. And the electrician came out, and he said it was fine. And he did a repair on some wires that were fried, and it was fine. I liked that particular electrician a lot. But there were also a lot of First American technicians who were not great. It was either that their knowledge was not good, or they just didn't want to do it.

When First American can’t find a contractor, they should offer something upfront just to get the job done. That way, I don’t have to go through the trouble of finding someone myself. If I have a warranty and they’re supposed to be the ones finding a contractor, then it shouldn’t be dumped back on me with a seven-day deadline. How am I supposed to find someone in seven days? The warranty company does this every day.

My name is Anil **, and I switched to First American Home Warranty this year for coverage on my two properties. I’m writing to file a complaint regarding Service Request - 621270902 and Property Address: **, Tega Cay, SC 29708. The request was submitted for a broken garage door spring at my rental property. First American assigned the job to "#1 Garage Door Company." Unfortunately, the technician informed me that they do not service Wayne Dalton garage doors, which is the system installed on my property. Rather than replacing the spring — which is covered under the warranty — the technician quoted $1,099 to replace the entire system with a new torsion spring system. This was unnecessary and far beyond the scope of the original repair.

My refrigerator was leaking water. The technician said there was a frozen pipe in the back and they needed to clean it up. We had to put some steam up there and got it unplugged. It’s an old refrigerator that has been in the home even before I moved in. I was thinking I was gonna have a new refrigerator, but they repaired it instead. I’ve had First American for several years, and this was my first claim with them. I just called the number and told them what my issue was. Immediately, they let me know it was gonna be assigned to a technician. By the next day, they gave me a call and I waited for the technician. It was a good experience.

I’ve been with First American for three or more years. Their technicians are good. I had a recent issue with the washer and dryer. It still didn’t work, so we just went ahead and hired somebody else to fix it and paid out of pocket for it.

It took three visits over three weeks before First American got the heat pump fixed. They ran into some problems and had to order a part, but they got it fixed. Fortunately, I have a unit at each end of the house so our bedroom stayed cool. The guy was very professional and kept me informed.

Hot water heater went out on a Saturday morning. First American "scheduled" a call from Contractor. After no call from contractor, I called First American back and they said the contractor would call either Monday or Tuesday!! I was without hot water!! I talked to them multiple times about getting a contractor out that day to no avail!! I asked if I could get a local contractor to replace the water heater. They said to be covered, I would have to wait until Monday or Tuesday!! Fine customer service!!

Once we tried to turn the air on, it wasn't getting cold. It was just steady blowing. I reached out to First American, and the technician that was sent was good. The air is fine right now. I hadn't really had to use either, but I did cut it on so it is blowing cool air.

I was in the real estate and mortgage business for 30 years in my life, and First American Title was one of the title companies I did business with. At that time, they had come out with the first home warranties I ever heard about. I was always told by people that had them that they were the best thing in the market.

First American, in general, is good in the 11 years that I’ve had them. The person who answers the phone is very responsive. Their techs have been a mixed bag over the years, from something absolutely horrible that I don’t want them sent to my house again. Because they tried to extort money from me. And others who were claiming that things needed to be done, like a toilet getting replaced when it didn't have to be replaced. It just needed a new float. In these later years, they've been much better. And the last folks who have been here have done really good jobs.

I have been with First American Home Warranty for two years now. Recently, I filed a claim for a sink issue, and the contractor came out at the time they said they were going to come out, which was a couple of days after I called them. They had to replace the hot water spigot on the bottom of the kitchen sink. They've done a good job. I haven’t had any complaints with them.

I'm not pleased with First American because the contractor they sent had to come back. The first person came after three to four days and said what was wrong with it and they ordered the part. They then came back and sent a different person to fix it, but he didn't know what he was doing and he didn't know what the part was for.

We have been without air conditioning for going on 9 weeks. I literally have to call them everyday to get an update and from their call center in India or wherever it is, I get the same run around every time. No sense of urgency and absolutely ZERO help. They employ companies who can't get enough work on their own and are average at best. The first company they sent installed my air handler incorrectly (with wrong valve) and it caused my compressor to go out. Now I have to wait for them to verify the issue before they will fix it. They offered me a $1200 "buyout"...that doesn't come close to covering the repairs that are needed due to their negligence. If you have a choice, I strongly suggest using another warranty company. Even their management tells you what you want to hear to get you off of the phone. If they cared at all, I wouldn't write this.

Great job fixing the dryer. He took the dryer apart and did a complete inspection and replacement of the heating element. We wish he had cleaned the lint outlets while he had the dryer apart or at least asked us if we wanted to take a few minutes to vacuum them out ourselves.

The air conditioning motor has been replaced and it has been working fine up to this day. I called Complete Air Mechanical and asked them to speed up the process of shipping the motor so that it would arrive as soon as possible. Complete air Mechanical heard my request and we had the motor shipped within two days. Bottom line, I am very happy with the service.

We were very pleased with the service from this company to which we were referred by you. They promptly set up an appointment for the HVAC tune-up and brought to our attention that the unit needed a cleaning. We set up an appointment and they were very understanding when we had to cancel due to illness. They promptly rescheduled within a few days and then provided before and after photos so we could see the excellent job they did in cleaning the unit. They are very friendly and professional and we would give them 5 stars for response and service,.

Stay Away – 6 Years and Over $4,000 Down the Drain. I was a loyal customer of First American Home Warranty for 6 years, paying about $65/month—more than $4,000 total—expecting peace of mind and coverage for major home systems. What I got instead was a complete nightmare. They renewed my contract every year without giving me updated or clear information about what was covered. When my AC unit broke down, they offered me a ridiculous $95 cash-out option. The contractor they sent was unprofessional and did nothing other than say, “We’ll contact the home warranty.” Then I was told I’d need to pay $700 out of pocket to fix it.

FAHW sent a contractor to fix a clogged drain in our shower. The contractor did significant damage to the shower structure. FAHW has refused to stand by their customer and get the damages covered. If all goes well, they are good, if their contractor causes any damages they will bail on you.

They have contractors who make up non-existent problems to scam customers and pocket the money for themselves. Example: A 10 minute or less wash of my HVAC unit ended costing me $400.00. The contractor told me unless the HVAC cleaning is done the FAHW will not authorize replacement of a capacitor and a motor in my HVAC. When I contacted FAHW they were wishy washy about their contractor's deceptive behaviour. I am going to cancel my service with FAHW based on more than one incident for their inability to provide quality service to me.

First American is always quick to respond and take care of problems. They give to a service provider immediately and follow up to ensure that the issue is being taken care of. I have been a client of theirs for over three years and have never had an issue in dealing with them.

This business is very reputable, I have never had a problem with them, they have always come through and repaired whatever was I needed fixed with No Hassle. Although once they sent out a SHADY Contractor to fix my AC, and when I reported that the Contractor was being shady, they switched me to a different one ASAP. They can't VET all of the bad ones perfectly, but they noted the Contractors Name and accommodated me without a problem.

Took time off from work for scheduled plumbing issue with contracted Sundance - appointment was cancelled by Sundance and has not been rescheduled. Still trying to get this scheduled. Ordered HVAC spring tune up. Sundance spent two minutes at my house. Did not fix problem. Had to spend additional payment to have diagnosed which has not happened yet.

Filing a service claim is easy via an online form. Technician called within 24 hrs to make appt which is a 3hr window 6 days later, not too bad. Technician arrived on time and was professional and very knowledgeable, able to explain what's wrong (which is a very common issue with all Samsung fridges) and quickly got it back to working order without having to replace anything.

Although it took about a month to acquire the necessary part, we were very happy with our technician and the unit is repaired and functioning perfectly. We are happy with our service request overall. This was an older unit so it is understandable that it was difficult to secure the part.

Very happy with the professionalism, friendliness, and their effort to repair my washing machine very quickly! They found the part and replaced it within one day! I had family coming into town and they went above and beyond to complete the repair work! I would definitely use this company again for any future repair work needed! Thank you so much!

Thank you First American for your excellent customer service. I have been a member for only eight months and have had a great experience in all of my claims. I would recommend First American Home warranty to anyone needing excellent customer service with any home issues that's covered by First American Home Warranty.

I have not had any problems with them. I put in my order online which is easy and I get a text saying who will be serving me with 30 mins to hour. I have no complaints and will use them again. The companies they send out are very professional and customer service friendly.

I recently had an experience with First American Home Warranty when our refrigerator broke down, and I’m pleased to share that the service exceeded my expectations. The process was smooth from start to finish. After filing a claim, a technician was dispatched promptly, arriving within 48 hours, which was a relief given how essential a refrigerator is to daily life. The technician was professional, courteous, and highly skilled, diagnosing the issue quickly and repairing it on the spot. He took the time to explain the problem and the fix, which I appreciated.

They are a good company. I would tell everyone I know to get them. I had another company and I wasn't happy with them and I came back to America First. Was really happy when I had them before. Hopefully you have enough new contractors out in my neighborhood this time. That is why we quit the company a long time ago.

I have been very happy with First American Home Warranty. They are very professional and helpful and highly recommend the company to handle all your home repair needs. The customer service department and individuals are always helpful. If there are ever any issues with the service providers, they always follow up to help.

I have had to file a claim twice and they have been resolved within two days. Customer Service has been great. The contractors that have been sent have been excellent. They were knowledgeable and polite. Once work was done they took the time to explain the problem and what was done.

Good and bad experience. Quick service scheduling mostly and issue also gets resolved. However, my dishwasher has the same water leak problem for months now. Had to pay $125 service fee twice, and had to reopen the case 1 more time. So, total 3 visits by the contractor. However, Issue still not fixed. So, may need to pay again.

2 contractors have tried to fix our unit since 3-13 and the part can’t be located yet. First American can’t locate it either. It’s now 5-8. Our current contractor says the part no longer exists and his manufacturer is trying to find the replacement part, but no luck so far. I think it’s time to replace the unit!!

Was told by two techs it was missing parts so had to hire another vendor and they fixed without adding any parts. People need to know their field to come out and repair. Now I’m being told it wasn’t in working order to begin with. Very dissatisfied. Would like to get a resolution on this.

Two weeks in, I submitted a claim, got good customer service, and the technician did a terrific job. It’s nice having First American to get the work done.

FAHW once was a customer focused and result driven company. When I initially chose FAHW it was quick to diagnose and resolve issues. Years later, FAHW's focus is on finding a loophole to avoid providing service. My family and I have been displaced due to the HVAC not working. The heat is unbearable. FAHW assured me my issue was flagged as an emergency, yet it has now been over 8 days with no resolution. Not to mention they do not work proactively for the customer's benefit.

I needed a refrigerator repair, and the technician that First American sent was professional and knew what he was doing. They had to order parts and come back, but they returned within three to four days, which was a reasonable time. Everything is still working fine for now since the repair, and it went better than expected. I've had a different repair company come out for the same problem before, and they had to come five times before they figured out what was wrong and fixed it. The technician First American sent got it right on the first try, and that made me really happy.

First American is a good company and it has saved me a lot. They normally come right on out and I've never had an issue. But when I referred to my mom, she couldn't get anybody to come out. Maybe because it’s a different area, different neighborhood, but she really doesn’t live far from me. It takes forever to get anybody, but once you are able to reach them it’s good.

I’ve been with First American Home Warranty for 10 years across multiple homes. They’ve been very helpful. They come out and take care of my needs, so I’m very pleased with them.

First American was in our contract and it was bought by the seller for us. I have filed two claims, and the problems were solved. The representatives at First American were nice and very helpful.

I'm not happy with First American right now. I've been a customer for five years, and I purchased the best, most expensive plan. I recently filed a claim for a faucet, and they told me outdoor faucets aren’t covered. Come to find out, faucets are not covered at all no matter where they are. I tried to find out what was going on, got passed around so much, and nobody could answer my question. When I finally got ahold of somebody, he told me my plan didn’t exist anymore and the people that had that plan were grandfathered under it, and I never got any communication in regard to that. So, my rates have gone up, the service fee has gone up, and my benefits have gone down.

I requested a service about my garage door chain issue on last Monday (04/14/2025). In the process, the representative from First American Home Warranty (FHW) company decided to assign a contractor called Safeway Garage Door, which did the service on the same door a couple of years ago. During the old service, they started adding one after another when they came to fix the broken spring issue only and took another ~$600 apart from what I pay to FWH as premium (~$65/month) and (~$95 per service request). With that said, I requested another contractor so that I have a fair service, but FWH still assigned the same vendor intentionally even after they promised to send another vendor. Today they came and as usual they are asking for more money to fix issues when they came to fix the broken chain issue.

Horrible service in every way imaginable. Dishwasher has been broken for 4 months, 6 technicians have came out 6 different times and still won’t replace it. The technician told us it wasn’t fixable at this point and they still won’t replace it. They are cheap and nobody should use this company.

On time. Only had to contact once. Always sent a reliable experienced technician. First American has served Our needs since 2007. Two times the technician could not repair the item After multiple appointments. First American authorized replacement (water heater and microwave). We have had no problems getting service since 2007.

I contacted the warranty co. and they told me someone would get back to me in about 24hours, which they did. They told me that they didn't have anyone in this area so I could contact a plumber myself. So I did that and forwarded the bill to them and I was reimbursed what I had paid the company.

Worked with us to get a new refrigerator-efficient and patient trying to satisfy us. We took the payoff offer instead of the refrigerators they suggested, Waiting to receive the check in the mail-told expected time frame would be 7-10 business days to get check. A pleasure working with all the staff who were very helpful and patient. Would recommend this home warranty company to friends and family.

They let me know when they were on the way so I can expect an arrival. They were courteous, professional and explained so easily to understand. They also answered my questions without hesitation. Made me feel comfortable with their knowledge. If needed, I would request the same business to return for their assistance.

First American provided excellent service in replacing my defective appliance. They are timely, efficient and reliable. I recommend First American to Home Owners for home service needs. The Claim filing process is smooth and scheduling is prompt. So far I have had a very good experience in dealing with First American.

Service appointment was easy to obtain from FAHW and the service provider McAtee promptly confirmed the requested service. The service tech arrived during the stated service window, was polite, performed the tune-up professionally, keeping us informed as to what he was doing. Very satisfied with all aspects of this service. FAHW and McAtee both gave substance to the meaning of "quality service".

I was researching home warranties and First American came up and they were the only one that called so I just decided it was a good idea to go with them. I’ve been with them for several months now.

I’ve used First American on two different homes, starting in the fall of 2018, and I typically submit a claim online. It’s a brief and fairly simple process. If your appliance is covered, the claim goes through a local service provider. We’re quite rural, so it’s a bit of a drive for them, but I haven’t had any issues. Submitting a claim hasn’t been an issue for me.

First American has great online service. They have been protecting my home since 2014. When I first purchased it, I was looking for home warranty companies and ran across one of their commercials. The deciding factor for me was the service call fee. At $50 or $60, it was lower than anybody else’s.

The contractor was supposed to show up btw 9am and 1 pm.. and let me know beforehand when they were they were going to show up. I live in a gated community and and were to make an another time that day... They did phone and say they were at the gate I quess around 4;30.. at that time I was in my backyard and away from the phone.. I called them and they already left and said they wouldn't come back..

I wasn't happy because I had to be the one to find someone to do the job and pay them up front. I googled appliance people in my area and called one that had a very good rating. Everything was down with them that day, but they gave me the name of a very nice man whom they said was super good.

I was looking for a home warranty insurance, and the people whose house I moved into had First American. I tried to submit the claim before, and I did not like talking to them. I’d been trying to explain what the problem was, and they did not understand. Also, they are getting expensive to pay.

The last electrician I had at my home was unbelievable and went well beyond the call of duty. My ceiling fan needed a new remote receiver. However, the one that he ordered didn't fit, so he went to First American Home Warranty and told them about it. He ended up ordering me an entire new ceiling fan that did work and the payment was covered by First American. It took 2 to 3 weeks, but he pulled through even though he didn't have to do that. He was amazing. I'm glad that they had a good electrician for the part of California I live in, because they don’t have someone in my area to take care of our septic system. I got to find someone myself.

My Realtor was the one who first told me about First American Home Warranty, and I’ve had them since I moved in back in 2021. So far, I’ve been happy every time I’ve had to call them out. I just use the online feature to make a claim. And the technicians were always good, positive, respectful, and friendly. I really have no complaint at all.

I've had First American for almost two years. When I submit a claim, it really wasn't bad. I called and someone called me back the next day about scheduling an appointment for somebody to come. The person came, but they had to get a part, so they had to come back, which was understandable.

It's very hard to get ahold of First American Home Warranty. We've had them for a long time and it's not good. They don’t let me talk to a human being very easily when I am making a claim. The other thing is, sometimes you're talking to people in another country.

I had a broken dishwasher and First American sent a tech pretty quick. The tech came in and ordered the part. The part took a long time to come in but when it did, he came back and fixed the dishwasher. It was working right since and everything was great.

I've called in a few times for repairs and all times they have sent inexperienced contractors who take forever to get anything done and repairs have taken 6-8 months with many visits. If you don't work from home and need to take time off for repair people to come look at the issue and not do anything then this company is really NOT for you. They also constantly close the claims so I'm constantly having to call them to re-open claims. They detached my dishwasher from the hose and now won't re-attach it or replace the hole that is now ruined from being detached by them in October after 6 plumber visits to look at it, say they'll be right back and not come back or that they need insurance approval and then just close the case. Better off just watching a YouTube video and doing the work yourself, it will be better quality, less of a headache, and take less of your time than having one of the one star companies they send do anything.

They are very knowledgeable and friendly service. The service was fast to getting a service company out to house to solve the problems. They followed up with us to make sure that everything was handled accordingly.

I called the company after they had been to our house to check the drain going out from the washer. It was clogged and when it drained the water filled the kitchen floor. The technician who came said we needed to replace our pipes because the standard pipes installed now are larger than they were in 1960 when the house was built. The woman who answered the phone was rude and hung up on me. She wouldn’t answer the phone when I called back thinking there was something wrong with my phone. This time she didn’t answer. The technician was supposed to call with the name of a company that would do a maintenance check on something he recommended, no call. My husband called and the woman told him that I was rude when she was the rude one. That caused a problem. I don’t recommend Plumbcraft for anything.

The technician was prompt, friendly, resolved the issue with the ice maker. He also indicated that if there is any problems within 30 days to contact them directly. Hopefully, the ice maker issue will be resolved until such a time when the refrigerator gets replaced in the distant future when our kitchen gets remodeled

Not pleased with monthly cost continuing to go up every year no additional benefits. Don’t appreciate that every year cost continues to raise. No allowance for customer buying, like a faucet of my choice and having it installed by provided professional.

I have not yet had need to call on First American for repairs or replacement of any covered appliances or household issues so cannot comment on responsiveness or level of customer service. I feel lucky in that regard so I just keep paying my premiums with the hope that when I need First American, they'll be here for me, pronto!

Temperature reading was illegible. Part was replaced. It took longer than expected but I was kept informed of the progress - satisfied overall. No other issues or concerns. We continue to use our policy with FAHW.

This is the first dealing for quite some time and as such not easy to rate. Overall, it was a very happy experience. I was told some service person would show up within 24 hrs to check why my home AC is not cooling efficiently. I look forward to it.

I will save anyone who reads this review a lot of headaches and problems. DO NOT sign up with First American Home warranty. I have made the mistake of thinking things would get better with each claim I filed. They only got worse with each event. They find every reason to deny claims and when they actually send a technician the work is subpar or the wait for the parts is weeks, not hours or even days. Once I complete my current claim which has taken a month and is still unresolved, I will terminate the service and never waste my money or time with First American again!

After my warranty ran out, that was on the manufactured home I purchased, I decided to go with this company. BIG MISTAKE & WASTE OF MONEY! I would be a very moderate user, but I did have a faucet leak and then a kitchen sink that stopped up. It took me weeks before somebody contacted me back after submitting a claim for service. They kept trying other country companies. No one would call.

First American is doing an excellent job. I like the ease of working with them. I’ve been with them for seven years, ever since my son recommended it to us. And I couldn’t be happier with the way they handle claims. They follow through and keep me abreast of what’s going on. I usually submit claims online, and I don’t have any problem with it at all.

I’m very happy with First American Home Warranty. I’ve had them for five years, and I would recommend them. I knew about the company when I worked in real estate years ago.

I'm a Realtor, and First American was the one that we chose when we closed on our home. Typically, a home warranty is always added to the negotiation.

First American has been pretty good so far, except for this refrigerator issue. All the technicians who've come out have been well-versed in their field, and they’ve kept us apprised of what's going on. But in this particular case, it’s been an ongoing problem.

It was seven years ago when I bought my house, and someone told me this would help with insurance in case something broke or needed repair. So I went ahead and got First American.

First American is a good company. We've been with them for a couple of years. We’ve had to file claims, some easy, some hard, and that’s when I ended up paying $800 for the new water heater ‘cause they didn’t wanna cover the whole thing. They paid for the heater, but not the install. But one of my ceiling fans wasn't working, and they changed it for me. When I call customer service, it depends on the representatives. Sometimes they are very helpful and sometimes they're not. But on most occasions, it’s been good.

I've been with First American for years. I find the internet system a little bit cumbersome and I often use the automated phone system when submitting a claim. The prompts are simpler and it doesn't require me to remember the password. It also seems to have more options and these options are easier to understand. I haven't used their website as often, but it seems it has some things I can't do, so I'm stuck because I can't finish what I was doing, then I gotta call anyway. Also, the cost to have someone come over is a little bit expensive now.

Updated on 02/27/2025: The technician said that they need a limit switch and a fan switch which First American said that they ordered on Amazon. ETA is March 4th. So they want me stay in a house without heat for 3 weeks. I asked to have someone else come look at it or even pay to get fix and get reimbursed. They declined. Today is day 10 without heat while I have a home warranty.

Don't waste your money!!!! I have maintained a First American home warranty knowing I had two furnaces that were both old. Now 30 years of age. They still run but a reputable HVAC company came to due a tune up. They shared pictures of cracks in the heat exchanger, biological growth on the AC condenser, the motor that was rusted and seized. They told me the furnace was not safe to use. When calling First American, because I refused to pay $75 for their hack to come out and try and band aid a failed system, I got zero dollars for my furnace AC replacements after 7 years of paying for the home owners insurance. A complete waste of money. I recommend it to no one.

We’ve had FAHW for almost 2 years with 0 claims. Our microwave started losing power and not working. Alik Appliance came out and said it needed a new fan but then told FAHW it was installed wrong and they closed the claim. I called and spoke to Supervisor Gerardo ** who sent out a new contractor Proper Appliance Repair and were told it needed a new control panel. Looked on our portal over a week later said waiting on part to come in then a week after that it said claim closed!

I’ve had First American Home Warranty for about 15 years and originally chose them because I’m in the mortgage business, and I was buying a rental house. I had already worked with them through my clients. The local representative made the signup process very easy.

With my first claim, First American sent Fix‑It, and they did nothing to fix my stove. The contractor told me there was nothing wrong with it. I never want them to come back to my house. The warranty then had to send someone else. Sears came out and fixed it.

The pilot light in our heater went out. And we submitted the claim to First American online. Within a few hours, somebody contacted us. And then in two or three days, they were able to come out and fix it. It took them less than an hour to ix it when hey were here.

I'm very grateful that I have First American Home Warranty in case something happens, that I've got them to fall back on. I pay the service fee, and then they usually take care of everything. The most recent claim was for the heater, and they did a fantastic job. They replaced it, and I had to pay $560 for that. But that's not bad instead of paying $3,000. Sometimes, it's hard to get ahold of the service people, and they don't show up. The ceiling is wet and I placed a new claim today to have a plumber come out and look because it's probably a water pipe in the ceiling. But they don't take care of the paint or the drywall or anything like that. All they do is just fix the pipe, so I'm disappointed about that. And sometimes you can't understand the people that you're talking to because they're in other countries, and sometimes it's hard to get through to someone. I wanna talk to a live person. I don't wanna go online and I don't wanna press buttons. But I’m happy with Choice ‘cause I have it on three different properties and I pay a lot every month for them.

15 years and done with them. So clear in photo it is normal wear and tear and they say it is not. That pipe has been there for 25 years and has never failed but just broke due to wear and tear so why would they disapprove it?

The entire fee was refunded and the representative Balia was very helpful and understanding as to my complaint.

I heard about First American through my real estate agent. I got them because I have a couple of homes and I hated managing them myself. With the initial discount that they gave, and the amount of services that they provided, I went with them. Submitting a claim is relatively easy. I can do it on the website. My last experience wasn't as easy because it wasn't generating any leads. I had to call and get it done, but it was still easy.

The people at First American Home are responsive. In particular, I went with them because of Cindy. I can call her when I have a problem and she gets things taken care of for me.

First American Home Warranty was part of my purchase agreement when I bought the house, and it's just been easy to stick with it.

I bought a home, and the people who are selling it, gave us a one-year subscription to First American Home Warranty, so we just have kept it since then. The first year was free. We didn’t have to pay anything because it had already been paid as a part of the sale of the house.

First American Home Warranty sent somebody out two days after I submitted the claim. The technicians have been real good. They come out, see what they need to do, and they’re done. They help me immediately when I call them. Their technicians are really efficient. They don’t make me wait long when I need them to come.

I purchased a home and was recommended to First American by the Realtor or the escrow company that handled my purchase. I’m very happy with the protection I’ve got. It was part of the package, a little perk they threw in. I’ve had to use them several times, and I’m very happy with the service.

I'm very happy with First American. This is the third year I've renewed them. They pay more if you have air condition or a heater going out. They pay a lot more than others. Recently we had a toilet malfunction. The technician had to order the part and it took a couple of days. When he got the part, he put it in. It's fine now. Anytime I've had to call First American, they've come out and taken care of it.

I was shopping around and First American had the best deal. Their customer service is really good. They weren't overly pushy but had good follow-up. I’ll be two years with them in July and I’ve had positive experiences.