First American Home Warranty Reviews

It's easy to submit claims with First American. I usually call in and the customer service is good. I have no complaints about that. However, I would like the flexibility to choose my own contractor. If I feel that I had an issue with one of them previously, I should be able to choose my own after that. I had two issues with two contractors and that got resolved last year, then there's another contractor this year with Sears where they took a month. They kept rescheduling and rescheduling 'cause they didn't have enough technicians. It prolonged things and I had to go outside to find somebody else to do the work. I had to pay for it, but First American reimbursed me. Overall, the service is great and I'll recommend it.

I originally got this plan by a real estate deal. It has been good for the most part. The reason I am shopping around right now for a different company is the fact that their service people for appliances is horrible! I have had so many issues with them and they just keep sending out the same horrible company! I am not alone in this, I have other friends with this same issue. Also as of now their renewal cost is off the hook expensive! My last call just a few days ago was to let them know the horrible appliance repair person, when he was last here did not hook the vent back to the dryer. I had a humid house and lint all over the back! They told me to call them, they gave me the number and is disconnected. I called them back and they put me on hold then hung up on me. I've never heard a word back from them!

Updated on 10/07/2025: Nothing has improved with my experience. First American Home Warranty writes a public reply on your website saying they have authorized a replacement for my range/oven since replacement parts are not available. This is false! I have just received an email from them saying they are reviewing the contractor’s findings. It goes on and has the contractor as “Sears Repair.” Sears Repair does not service my area so I am unsure how FAHW can get a review of the range/oven findings when they never came out and they don’t even service my area.from. This is just another example of the complete incompetence of their system and employees.

Please do not waste your money on getting their warranty. Their call center & customer service is terrible. They will never follow up with your claim or will be supportive. You will get transfer from person to person and eventually to a number that asks for Inbox number to then be hang up on.

Updated on 09/23/2025: First American responded publicly that my claim had been “escalated” and that they “look forward to having this resolved.” Unfortunately, this has not matched my actual experience. My claim for a failed evaporator coil (covered under my Premium Plan) was denied based on an alleged “pre-existing condition” and even a verbal “14-month inspection” requirement that does not appear anywhere in the written contract.

I have used First American for many years and I am consistently giving them 5 out of 5 stars. They continue to be reliable and only send topnotch companies to my house. AZ Plumbing and GW Davis Water Well have consistently delivered superior service. I would highly recommend their services.

Updated on 11/02/2025: Finally had Charise (**) from First American call me last week acknowledging she had received an email from my daughter authorizing me to act on her behalf. My daughter gave up and cancelled her contract after 6 months of trying to get her icemaker fixed. Charise's solution, after over a half dozen no-shows and failed attempts by her 'technicians', is for us to find a repairman on our own, pay them out of pocket to fix it, and then submit the receipts to her for approval based on their fee schedule.

My experience with this company has not been favorable at all. The company has outsourced their customer service to an offshore call center. It's difficult to get in touch with someone and when you do, it's "I tried contacting the contractor but they are not responding or closed". This is not the case because I was able to contact the contractor assigned to the claim and was advised that they are waiting on approval from the home warranty company. The customer service is horrible. I have been without a refrigerator for over a month and all I get is the runaround. I put in a claim for the food lost from the refrigerator and freezer and was told that the plan does not cover spoilage. It's been 2 months. So disappointed. Do your research - Yelp gives them 1 star out of 2,200 reviews. What does that tell you. Take your business elsewhere!!!!

Alfredo of Viking Air, serviced our HVAC Unit and got it working again. The air exchanger was in a tight spot but he managed to complete the ticket. They are prompt reliable and knowledgeable. Alfredo took his time to explain all the issues that I have and we made several back up plans to move things along later. I highly recommend Viking Air.---

The local appliance repair company was excellent, they came to the house within 24 hours of request, diagnosed in 20 minutes & ordered the part. Came back after receiving the part made the adjustments & works great now. The warranty as purchased was honored in a timely manner & very easy to access. Thank you for the service.

A month or two after I purchased this home warranty my air conditioning unit went out, just stopped working. We called a local contractor who told us our air conditioner was dead and a week later they gave us an estimate for a new one. Although I was embarrassed to call First American, because I had just purchased the contract, this company didn’t even flinch. They were super nice. They sent someone out right away. He was on my roof less than 10 minutes and came down with two burnt out fuses and had my air conditioner running. He quoted a reduced price for us to replace an external controller box which was allowing water to get into it. In the end, first American paid for that box as well. My brother is a plumber in another state and he said this is by far the best home warranty available. They take good care of their customers. Thank you first American!

First American Home Warranty makes things easy for me. I'm new to the area as well as to owning the home, so I don't know what's gonna happen. It's nice to be able to just call somebody, not just because of the coverage, but also the home warranty company knowing the contractor since I don't necessarily know an electrician, a plumber or an HVAC service provider. The service has been good. The last time though, we had two different issues with two different appliance. I put in a claim for them and we were assigned two different technicians. I tried to call to have just one technician so they could do both of the appliances, but once it's assigned, they can't do that. It seems silly.

I've been a client for about 20 years. FAHW is consistently reliable, fast responses, great communication with status updates and uses really good contractors in my experiences so far. They are professional, knowledgeable and respectful of my property. It is very easy to schedule repair service using their on-line website. Highly recommend!

First American Home Warranty was the first one I found the first time I heard about home warranties. I signed up and I've been with them seven years already. It's too expensive, but when I submit claims by phone, the reps are good. I've also accessed their website once or twice and it's easy to use. First American provides good coverage, but because of the third party suppliers they hire, it take a long time to get things repaired. Some forget to call us back. Others wait for the approval on whatever part is missing. Also the other ones have the excuse that they don't have personnel. They get it done at the end, but right now, I've already been waiting three weeks for a garbage disposal.

First American Home Warranty was recommended by my Realtor. I've been with them for about a month and I've filed a claim by phone. They came out and the response time was good, but apparently, there was nothing wrong with the product.

First American Home Warranty was the first company that I had heard of and it was from a neighbor. I reached out over the phone and the conversation was easy. I've had the home warranty for about four years now and it's been easy to submit claims as well. I usually do it by phone, but sometimes I do it online, and turnaround time, usually, is about two days. All the people First American sent out were local, kind, very respectful and knew what they were doing. They were experienced, and a couple of times, First American has had to replace things. The turnaround time when they replaced the dryer was about a week. They've also replaced my oven. It was good and I’ve had no problems. All in all, getting First American is well worth the money. It would pay for itself in one use.

It's been about 15 years since I signed up with First American Home Warranty. In terms of service, rarely do I need them, thank God, but when I do, I just call them up. Generally, I will speak with them on the phone and provide them with the information required, then they'll dispatch the particular skill set that I need for my problem. I had a claim last month with my garage where I called them up, then for the claim prior to that, I called for something with the kitchen stove. The limited interaction that the reps have had with me has been fine. It's been something that I've expected, and I've not received any type of disrespectful conversation.

We had First American Home Warranty send a person out to do our keys and he came out quick. It was a simple issue, but he did a fine job right away and fixed it. I was pleased with that, but I was a little surprised with the cost. We had to pay $100 for the deductible.

The technician took one look at my dishwasher and knew what was wrong with it. He said it was just a matter of getting two parts. They said they would order those and be in touch. They left, and I didn't hear anything for a month. When I finally chased down somebody at First American, I was told they sent me an email saying that they denied my claim. That would have been nice to know, so I could buy myself a new dishwasher. I finally chased down an email that had gotten stuck in my spam folder, but a follow-up phone call would have been very appreciated. It was a disappointing experience with First American.

First American’s customer service is right on. As soon as they answer the phone, they get right on the problem. Setting up a request is very easy, and the company they assign calls me right away and sets up an appointment. My experience with First American is good and the price is comparable to other companies.

Don't waste your time or money. This does not honor their warranties. They will lie to you and tell you to do things that you shouldn't have to do. Customer Service is not helpful. They will just keep making the situation worse. Trust me this is not who you want to be your go to if something goes wrong. Quick to take not good at giving and doing what right! Ps try getting to the owner or president or even a resolution department! Ha.... Don't bother.

I've been a customer for a few years. For the last 2 the service has dropped dramatically. I've been reaching out by phone and by mail. I feel that they have been "ghosting" me. I just called to make sure my renewal for next year is canceled. I would not recommend them.

It is a necessity to have a warranty. It has saved us a lot of money on appliances and repairs. My only issue is the time it takes to get serviced. It often takes weeks to get things repaired. And even longer if replacements are needed. Right now our A/C has been out for a week (waiting on parts) and we don’t know when it will be repaired.

I worked for First American for 18 years. I had them for 10 years, then switched to a different company, and then came back to First American only a month ago. In the past, I made a phone call for the claim and I got a live person. I didn't have any problems.

The customer service Rep. was very good, But the 1st plumbing contractor was very rude and wanted to add unnecessary modifications to make more money, totally ripping off the homeowner. The 2nd plumbing contractor finally fixed the issue without extra padded charges. The whole repair took over a month. It was the first time using this Home Warranty Co. and far very unimpressed.

We had an issue with our dryer, it was making a terrible loud noise and we filed our claim it was approved in ready to move forward within days. My wish is that you had more contractors within your network. We had to use a contractor outside of your network and they took longer than necessary to complete the work because poor communication. But the work they did was good.

My problem has been resolved, and I commend FAHW for the good response to my request. However, the installers from Whirlpool could not install the new appliance. The second men from a different outfit made some minor adjustment and were able to accommodate the new cooktop into the proper place. However, no one took the old unit back, and I still have it in my kitchen floor.

Great customer service and fast completion of the job. Polite service man. Quick delivery of parts. What more do you want me to say. Great customer service. Great customer service. Great customer service.

We needed to get our hot water heater replaced after the old one started dying and while they covered most of the cost of the new one and plumber the plumber they hired must have picked the worst hot water heater on the market. We had to call A.O. Smith multiple times for new parts on a brand new water heater. After multiple replacements the water heater is now functional. Unfortunately the install has also failed inspection due to a couple issues with the way they set up the pressure relief plumbing. So the plumber is coming out yet another time to resolve the safety issues.

I have tried to tell them to cancel the account. I have also gotten another, warranty. The lady I tried to explain why I was canceling kept telling me to hold. She then disconnected me. I never got a response back, and when they did call back, they hung up before I could get to the phone!

Pretty good service. Lately I don't have to wait very long for a repairperson. Years ago, it was a wait of 1-2 weeks. Much better now. They need more service providers in the Riverside area. Last plumber was here the next day and he was nice and he was clean. The one before was really dirty, and that could be because of his last job.

I got First American because I needed warranty for repairs on my home as a warranty. But I’d tell my friends to investigate and see if it’s the best fit for them. I had two units for my HVAC and they only did one, which is gonna cause me to pay another fee.

The technicians sent by First American were very timely and finished quickly. There was a leak in the basement, and I thought it was coming from the hot water tank. They said it was either coming from the furnace or the AC, so they went down and checked it and said they needed to order a part. They came out yesterday, replaced the part and we haven’t had any issues so far.

I’ve had First American Home Warranty for about eight years now. I heard about them through a friend and everything’s good. I call them and people answer and go through the motions and everything's set up. It's very convenient and easy. I call them because doing it online takes me to different places.

There's been some frustration, mostly because of appliance issues with Sears, who is just terrible. They have an AI system. You can't get through to them. And they ask you to be there from 8:00 to 5:00. And then somewhere in the middle of the day, they reschedule. They fixed our dishwasher, and 60 days later, it broke. I already spoke to someone about it and the first reaction was very responsive. I appreciated that. And we had someone different that came yesterday and he was much better. But I am not happy with some of the companies. Last year, we had a plumbing thing. I hate when they have the part the next day, but they put you to the back of the list for service again as if you're being serviced for the first time. We had to wait another week. So, things like that have been frustrating. Other than that, I've been happy with it. And when I do ask for help from First American, they are very responsive. In general, my worst experience has been with Sears.

First American was the warranty that was offered when we purchased the home. We've had it for a little over seven years. I like the fact that we have some selection in coverage, meaning we've added extra coverage to cover some things that we know are necessary. We submit the claim online so it's quite simple. Just fill out an online form where you select the type of problem and provide a description. And they've done a good job at getting people out quickly, especially with heating and cooling. That's important.

I’ve been with First American since 2017. Since then, submitting a claim changed from people to machine. Most of the time, I get aggravated with the automated system and have to wait till a human being picks up, ‘cause it doesn’t understand what you’re saying.

I don’t have any problems submitting a claim online to First American. It’s easy, and I like their website. They contact people and get the repair started for us. A contractor came a year ago to work on our dryer, but couldn’t find anything wrong. She told us we had to spend $200 to get the dryer ducts cleaned out, but we weren’t reimbursed for that. Some things they cover, some things they don’t. Other than that, First American is better than most of the warranty services. They’re probably a little more expensive than others, but the others aren’t as good.

I was with American Home Shield, but I wasn’t satisfied with their services so I decided to change my home warranty company. I call First American’s customer service number to submit a claim, and it’s very simple and easy.

They had to repair my stove and somebody did call me back in a couple of days to see what was going on with it. The young man that First American sent might have been a new tech. I just didn’t feel like he was experienced enough. He didn't pay attention to where he had taken out the screws ‘cause it took him a while to put it back together. I was getting worried. But he got it put back after almost two hours and my husband coached him through it. It’s back working, so I was satisfied with that.

We got an offer from First American in the mail where we lived previously and got the coverage. From there, we moved into a new house and had another home warranty company. We got the offer again. Having used them before, we signed up again once that other home warranty had ended. They're great. It’s worth it, knowing that I’m covered. They were quick and sent out good contractors the two times that I’ve had to use them in both of my houses.

Having First American Home Warranty is convenient, and it’s quick and easy to have appliances repaired. I've been with other companies, and it was a hassle trying to get them to do anything. My air conditioner quit, and First American got on to it real quick, so I was pleased with that. My refrigerator went out, and they had to replace it, and the replacement was identical to the one I had, so that was very nice. It took about four months, but I was satisfied with what I received.

We've been around for almost a year when we used First American for the first time and everything was great. Our air conditioner went out. They called and had someone come out. They sent a text message with the proprietor and all the information that I would need. The tech called me while I was at work. Before I could even get home from work, he said he was done. It was great. The person who came was to give First American an invoice for the work done. But because the part was so small, we were not even charged. Everything's functioning flawlessly.

We just moved in and we’ve had First American for about two months. My realtor told me about them. My washer and dryer were not working. They were very old when I first moved in. I had to do two claims at once. I had to find my own provider to come out and look at them and diagnose them, which is fine. It's easier if they have their own, though. Luckily, I was able to find somebody who came out. The washer couldn't be repaired, so First American replaced it.

The experience with First American was fine. There were no issues with them. Everything went well. And the technician was good. He was friendly, professional and did everything. He was quick. And he didn't make a mess and stuff.

A plumber came out to fix a nozzle related to our water heater. Unfortunately, this led to a persistent moldy smell after the visit, because he drained the water heater but did not flush it. This sediment buildup caused the unpleasant odor, which was a hassle to deal with. I am now contemplating whether I need to make another service claim with First American to fix what should have been addressed initially.

After buying my new home, I chose First American Home Warranty for its protection against costly repairs, particularly for items like the air conditioning system. I recently had to use the service, and it was a bit of a mixed experience. Initially, the first company they sent out didn't seem knowledgeable, but after reaching out again, First American arranged for another technician. This second technician was highly knowledgeable and resolved the issue effectively. Overall, First American Home Warranty has been beneficial, providing peace of mind with potential major repairs.

I'm having some issues with the refrigerator. First American Home Warranty sent different people out who worked on the ice maker for about four times and it still is not working. When I called First American, they said, “Well, Sears has made the determination.” I'm paying First American for my policy, so I'm not dealing with Sears. Right now, I'm not happy. I'm sick of it. I've been very patient. Every time somebody comes out, it's either, “Well, we need to order part for it,” or this, that and the other. I don't care about all of that. All I wanna do is get my ice maker working.

Garbage company. The name First American is too much for this low class company. Choice, American Home Shield and others are much much better. There are different thieves. First American is a low class thieve.

We are pleased with your service and how you handled the situation. You sent us a check for us to get help from another company. Thank you. We would of given a 5 star rating if it wasn't for the service provider you choose for service. We were totally dissatisfied with their service. We were left without A/C for a whole month due to not receiving information. When we went with another company, DT Mechanical Heating & Air, they fixed our A/C within a week. NO COMPRESSOR NEEDED. He did a diagnostic on the first visit. On second visit, a week later, our A/C was fixed. He added a die to check for leaks, added sealant and put in freon. He found no leaks or damage to the compressor. Our A/C has been working wonderfully for weeks with no problems. The check you sent covered the cost of diagnostic, maintenance and repairs.

Even the most routine service gets delayed because the contractor has to write a report and get approval. We had a kitchen sink that wouldn't drain which meant we couldn't use it or the dishwasher for days. First we have to report it. Then we have to wait for a technician to be scheduled. They come out. They look at it. They say they can't do anything until they get a report written and submitted and approved. I've already paid my $100 service fee plus my monthly fee. Could have just called any plumber who clears drains for 79 bucks.

For the past nine years, I've been protected with First American's home warranty plan and the experience has been gratifying, especially when it comes to submitting claims. The process has become more straightforward and convenient as I can submit issues online, pay the required fee, then have a vendor schedule a time to come out for repairs or inspections. The quality of contractors I've encountered lately has been impressive and they’ve effectively resolved all the issues I've faced. There's something comforting about having vetted contractors and it relieves a lot of pressure, especially since finding reliable service providers when you're on your own can be daunting.

They are terrible. Nothing but problems. Stay away. Every time I have a pool problem it costs me $85 for a guy to show up, stand around and look, make an excuse why they cannot fix a pump and walk away. In one case, I had a broken saltwater cell. The guy walked up, saw there was a crack on the power supply. Now, I had unplugged it because the cell was not working. They didn’t even plug it in. Just reported that system was abused and didn’t work because the power cell was broken.

The absolute worst people to deal with in existence. Trying to get an A/C repaired for a month now. A MONTH. I’m having to buy window units to keep my family in a safe environment. The first company they used company came out and all they did was “top it off” and leave. Spent 5 minutes on property. Shocker when the problem was the absolute same not 48 hours later. Called extremely frustrated wanting my own contractor that I trusted to come and actually fix my problem. They said that was not acceptable and that they would call another contractor. Shocking story, that contractor never showed and was not answering calls and had a full voicemail box (I wonder why). Then the 3rd company showed up and finally established the actual problem I had 3 weeks into the past.

Absolutely terrible experience. I paid for a home warranty for both my investment property and my main house expecting at least basic competence and honesty—this company delivered neither. When I filed my first claim for an HVAC issue, they sent the technician to the wrong house, which delayed the repair by several more days in the middle of extreme heat. By the time they got it right, I was told the issue wasn’t covered and ended up paying out of pocket for the entire HVAC repair—despite having a warranty in place. They would not honor the cash out policy since I went out of pocket 8k. Also i had the take money off the rent since they were put out.

Don't even consider them now...they have been a garbage. Been their customer for 7 years and now for a simple garbage disposal issue the plumber they sent came in and says it is not properly installed. He just come inspects and leaves with claim being rejected where I am covered for everything. Even when I said I will pay for out of pocket expenses so your tech guy can come and fix it from your end so we will not come into same issue before...still they don't get it. They said hire your plumber and fix it we cannot cover for future too....True conversion of being the best to worst...First American Home Warranty to Last choice of warranty of rm now. The plumber didn't even check if the device is working and just submitted a incomplete report saying it is not properly installed....how would they know if I get it installed properly for next time if the same issue occurs.

Placed a claim for my refrigerator. Was leaking water. Guy came out. Broke my refrigerator coolant system. Lost $400 dollars worth of groceries. Took 2 months to fix the problem. Unacceptable and only offered me $75 for a mini fridge. Horrible experience. Terrible customer service. I will not be renewing.

Submitting a claim with First American was straightforward – I easily logged onto their site, entered my problem, and they promptly arranged the necessary service within a week. The contractor who came to the property was both courteous and efficient.

I've observed that most interactions with First American Home Warranty are handled online rather than over the phone, which suits my preference fine. The technicians they've dispatched to my home have been consistently good and responsive, meeting my expectations effectively. My overall experience with First American has been positive. Their services have been satisfactory enough that I would recommend them to a friend.

Whenever I've needed to file a claim, I've made a phone call to their service team who are consistently helpful. However, I've occasionally faced issues with the assigned contractors, who don't always meet expectations. Plus, I don't have much say in choosing them.

I submitted a claim for my water heater. When I called to confirm if the issue was covered, I was informed it was and a request was submitted. A technician came out to evaluate the heater.

The previous homeowners had American Home Warranty, and I decided to maintain their choice. I've been with them for over four years now. My experience submitting claims has been seamless; I do everything over the phone, and they make it simple. After calling in, they quickly assign someone and send me an email confirmation.

We've been with First American Home Warranty for several years, and initially, everything seemed fine, but lately, the service has been challenging. Their menu system is cumbersome and makes it difficult to access support. More often than not, I struggle to get through to a representative, even after providing my address and phone number multiple times.

In less than a year with First American Home Warranty, I encountered numerous issues, specifically with mishandling A/C repairs and inflated charges for modifications that didn’t even seem necessary. Initially, a piece of wood was used under an electrical board which didn't solve my problem. Then, after a series of incomplete fixes and mismatched parts over several months, my unit was declared completely fried. The final straw was a hefty out-of-pocket cost exceeding $3,000, which was absurd due to unclear terms like “drain line modification” and “gas line modification.” Local contractors confirmed these charges to be unreasonably high.

Cruel & inhumane!!! Our family has been without air conditioning since June 27th. First American has given me five dates and failed promises to deliver parts and repair. The most recent date is July 23rd. That is a month without air conditioning in the middle of the SUMMER in the south!!!! It’s tipping over 90 degrees here daily!! First American offered a measly $150 in compensation. My pleas for an alternate resolution mean nothing to them!!! Not to mention I’ve told them I have a family & three pets! They could care less!!!! They’ve proven it through their actions.

I’ve been a loyal First American Home Warranty customer for years, but my recent HVAC claim has been a major disappointment. On May 1 2025, they replaced my upstairs unit with a 2-ton Goodman system that is undersized for my 1,550 sq ft space, despite clear evidence the unit is inadequate. The contractor failed to perform a proper load calculation, and now my upstairs remains uncomfortably hot—while FAHW refuses to correct the issue.

While I had excellent service/results the first two times I had to call on First American Home Warranty for both a water heater and an oven repair, my most recent experience I had with an inoperative microwave oven did not meet my expectations. From the time I initiated a service request to the time the microwave oven was ultimately replaced, it took one day short of 11 weeks. Added to this review is the Google review I gave the company contracted by FAHW to perform the repair. While my microwave oven was eventually replaced, I feel First American Home Warranty should have interceded much sooner to replace the microwave oven after it was obvious over time that multiple repair visits and part replacements were not providing me with an operating microwave oven. My review of the repair company follows.

First American Home Warranty’s service has been satisfactory and typically, my experiences with their technicians are positive. They seem knowledgeable and efficient. I remember a recent occasion when a technician quickly addressed an issue by identifying a loose wire and fixing it right on the spot, which was impressive.

Having First American Home Warranty gives me peace of mind. I am very pleased with how they have always handled my claims. I would definitely recommend them to family and friends. My claims have always been handled in a timely manner. I find it very east to submit a new claim.

While I appreciate the responsiveness of FAHW and the consistency of their service online, I encountered an issue during my latest service. There was a miscommunication regarding the inspection, where an inspector from the city didn't pass something that should have already been approved. As a result, I had to open another claim and pay twice, totaling $295, for something that should have been resolved the first time.

I've used First American in the past and they were one of the better warranty companies. I submit claims online and the contractor normally contacts me within 24 to 48 hours. Or I have the telephone number and I contact them. It's very easy to submit a claim but it’s not always easy after that because sometimes, the vendor will schedule too far out. And when they do, they cancel. If they come out and can't do the job, they have to send someone else. The quality of the contractors is so-so and First American needs to vet the contractors a little better. Everybody's situation is different but if you don't want an unexpected bill, then it's always advised to get the warranty.

It was quick and easy to sign up with First American giving us some peace of mind regarding our new little home. The paperwork was quick and simple as well. We appreciated the fact that it was not an issue that our home is a little bit older. Overall the whole process has been a great experience and helped us to adjust to our new environment.

This relays my 1st year with this warranty service after changing from American Home Shield, with whom I became disgusted. I made 1 call to First American regarding a problem with my heat pump. The closest service tech was in Red Bluff. I had begun the process but chose to call Ray-Mac. Mt. Shasta since they gave me the warranty and installed that appliance. Therefore, I have not had any claims with First American this 1st year with the company. I would like the ability to use the company of choice and not be limited to the limited choices of the warranty company. It would be a recommended feature for First American.

We've been with First American for about five years now.

When I bought my house, there was already a First American Home Warranty on it. So, I've kept it up for all these years. Whenever I've had to file a claim, I've always done so by phone. It's a predominantly automated process where they take the order number and follow up with an email. I seldom have to speak directly to a representative, but when I do, the customer service is always fine. They've consistently been responsive, supplying any vendor I needed. Occasionally, the vendors take a bit longer than expected, but generally, they're quite speedy about resolving issues. One thing that impresses me about First American is their reliability; they've always been there when I've called for service.

First American Home Warranty was part of my package when I bought the home. They had already purchased it for me. Setting up the service was seamless, which was quite impressive. I have filed claims multiple times, and honestly, the process is very user-friendly. Notably, it takes just a few minutes online to get everything sorted, and they are prompt with their responses. Every time they've come out for a claim, service has been timely and efficient, reflecting on their consistent reliability. Should someone ask me about my experience with First American Home Warranty, I would highlight their quick response time and overall effectiveness in handling issues.

For some context, I had an issue with my ceiling fans which were beyond repair. First American Home Warranty sent out an electrician who owned his own business, and to my relief, did an excellent job. He was very professional and meticulous, returning the next day to fit me into his schedule after I'd gone out of pocket to purchase the new fans myself. It's worth mentioning that while I expected the warranty might cover the fans themselves, it turned out I was mistaken.

After Googling, I found myself going with First American Home Warranty and I've been with them for about 5 to 6 years now. Over that time, I've consistently experienced excellent customer service and positive interactions with the technicians sent to my home. Overall, their service has been great, and they have fully met my expectations.

I had a washing machine repair claim early in June and the contractor initially informed me that the repair could be delayed until September, which was quite a disappointment. I even contemplated canceling my policy due to this delay. However, things took a turn when I unexpectedly received notification that my case had been handed over to Sears. When I contacted Sears, they promptly dispatched a technician only a couple of days later. The technician from Sears was incredibly experienced and efficiently fixed my washing machine without any issues. His professionalism and expertise were outstanding, and I was quite pleased with the service provided. Overall, despite the initial delay, First American Home Warranty resolved the issue swiftly and effectively once it was brought to their attention.

All the good reviews on here are fake, either employees or paid-for reviews. Absolute rip off, this company is wonderful at collecting the monthly premiums but they have 101 ways to weasel out of paying for a claim when you actually need them. DO NOT do business with this company. Totally dishonest and unethical.

I had another home warranty company, and I was not happy with them, then I didn't have a home warranty for quite some time. I Googled home warranties because I was interested in buying one again and I saw First American Home Warranty. I started a new policy with them on June 1.

First American Home Warranty came with the house we have and we've kept it for 19 and a half years, which has been a good decision overall. My experience with submitting claims has been relatively straightforward. I typically handle it online or via a call, which makes it quite convenient.

When I bought my house 11 years ago, I shopped for a home warranty. My neighbor had First American, so I went with them as well and my experience has been largely positive, as the process of submitting a claim is straightforward. I appreciate the convenience of handling claims online—it's as easy as selecting the service needed, such as HVAC, and First American organizing contact with a local contractor, which usually reaches out to me on the same day.

We've had a First American Home Warranty (FAHW) policy since 2014. After paying them for over a decade, they’ve done nothing but delay, deny, and distort when it came time to actually honor our contract. Here’s how they’ve handled our failed HVAC system: ✅ In 2017, our evaporator coil failed due to a refrigerant leak. Their own technician submitted documentation recommending coil replacement — even a full system replacement — and included their “discounted” price. But FAHW simply closed the claim.

Quite possibly one of the worst home warranty companies we've ever used. We have an air conditioner compressor that went out. The unit is less than a year old and this warranty company, after a week of arguing with them over covering it, is trying to charge us $800 for modifications and maintenance. Modifications and maintenance on what? The unit is less than a year old. We are in touch with the contractors and they are telling us they never told the warranty company it needed modifications or maintenance. Every customer service agent we have talked to with the warranty company has been extremely rude, they are simply reading from a script and when you try to press them to get answers they are very flippant. Do not use this company! They will try and wear you out on the phone for days on end instead of covering and honoring their warranty.

We live in a rural area, and most service providers say that they can't get to us for two weeks. So far, the service provided by First American Home Warranty has been great. I like knowing that I can call them and get service right away. Submitting a claim to them is fairly easy, and all the contractors have been good. They call, tell their names, and approximately the time they’ll arrive. But hopefully they could improve their coverage. The way they have them broken out and the additions for a certain appliance is complicated. It would be much nicer if it included most of the things that a house has in it, not just a few things for the original cheapest policy.

I’ve been with First American for more than a year. Everything has been fine so far, no problems. They’ve helped me with everything I’ve needed, and the technicians have been good too. I never got the chance to compare the cost with other warranty companies, so I don’t know if what I’m paying is good or bad.

I was going through companies that offered home warranties. Some are worth the trouble. Then others are a nightmare that has a bad track record. I was trying to stay away from those. When I started looking at the ones that were more competent when it comes to, if you have a claim, they're going to make a concerted effort to do the right thing, I did see those traits with First American. So, that's why I chose them.

The people we bought the house from had First American and we continued to get it every year. Filing for a claim over the phone has been good. The people are responsive. If I have a complaint, I tell them, and they listen. The only problem I have with them is they are hiring contractors who are an hour and a half hour drive away from here, in another city, going north.

The policy is for ** in Walnut Park. I had my exterior door locks changed. The process was seamless and the technician was very knowledgeable, courteous, and made sure to clean up after himself. I’m very pleased with a technician. First American Home Warranty for picking up the bill.

Our experience with American Home Warranty has not been best. The refrigerator has not been fixed, although they have sent technicians out at least three times. Now the A C is on the fritz, we’re in Arizona and the best they can do is a week away in this sweltering heat and we are both in our 70’s. Unacceptable as far as I am concerned.

I got First American based on what my co-worker said, and then as I researched looking for a company, the recommendation and the review. I went on to the site and submitted the request. And usually, within 24 to 48 hours, you'll get email back indicating who will be contacting you and then that company will also call you as well.

Had Christine and her team not contacted me when they did, I was not going to renew my contract with your company come November. A 2 month delay for a claim is utterly unacceptable. However since Christina called and solved my claim within 3 days, I'm still a satisfied customer and plan to renew my coverage. You definitely need to review how a claim is initiated and a follow up procedure is followed. Thanks for listening.

My last claim was for the water heater. I didn’t agree with the contractor First American wanted to send because they insisted on installing a commercial unit when all we had was a regular one. They did let me put in the regular one.

This policy is my brother-in-law’s. He got it when he purchased the house about six years ago. I was just following up for a repair for him because his pool pump and salt generator were defective. But the contractor was good. He handled our repairs before. The only drawback with it was that the parts took a long time to get. It took a week and a half for the pump. And it took us almost two and a half weeks to get the salt cell replaced. But everything is working fine now. I like going online and getting the service started.

The most recent claim I had with First American was a quick visit. It was just double-checking my electric panel. And the electrician came out, and he said it was fine. And he did a repair on some wires that were fried, and it was fine. I liked that particular electrician a lot. But there were also a lot of First American technicians who were not great. It was either that their knowledge was not good, or they just didn't want to do it.

When First American can’t find a contractor, they should offer something upfront just to get the job done. That way, I don’t have to go through the trouble of finding someone myself. If I have a warranty and they’re supposed to be the ones finding a contractor, then it shouldn’t be dumped back on me with a seven-day deadline. How am I supposed to find someone in seven days? The warranty company does this every day.

My name is Anil **, and I switched to First American Home Warranty this year for coverage on my two properties. I’m writing to file a complaint regarding Service Request - 621270902 and Property Address: **, Tega Cay, SC 29708. The request was submitted for a broken garage door spring at my rental property. First American assigned the job to "#1 Garage Door Company." Unfortunately, the technician informed me that they do not service Wayne Dalton garage doors, which is the system installed on my property. Rather than replacing the spring — which is covered under the warranty — the technician quoted $1,099 to replace the entire system with a new torsion spring system. This was unnecessary and far beyond the scope of the original repair.

My refrigerator was leaking water. The technician said there was a frozen pipe in the back and they needed to clean it up. We had to put some steam up there and got it unplugged. It’s an old refrigerator that has been in the home even before I moved in. I was thinking I was gonna have a new refrigerator, but they repaired it instead. I’ve had First American for several years, and this was my first claim with them. I just called the number and told them what my issue was. Immediately, they let me know it was gonna be assigned to a technician. By the next day, they gave me a call and I waited for the technician. It was a good experience.

I’ve been with First American for three or more years. Their technicians are good. I had a recent issue with the washer and dryer. It still didn’t work, so we just went ahead and hired somebody else to fix it and paid out of pocket for it.

It took three visits over three weeks before First American got the heat pump fixed. They ran into some problems and had to order a part, but they got it fixed. Fortunately, I have a unit at each end of the house so our bedroom stayed cool. The guy was very professional and kept me informed.

Hot water heater went out on a Saturday morning. First American "scheduled" a call from Contractor. After no call from contractor, I called First American back and they said the contractor would call either Monday or Tuesday!! I was without hot water!! I talked to them multiple times about getting a contractor out that day to no avail!! I asked if I could get a local contractor to replace the water heater. They said to be covered, I would have to wait until Monday or Tuesday!! Fine customer service!!

Once we tried to turn the air on, it wasn't getting cold. It was just steady blowing. I reached out to First American, and the technician that was sent was good. The air is fine right now. I hadn't really had to use either, but I did cut it on so it is blowing cool air.

I was in the real estate and mortgage business for 30 years in my life, and First American Title was one of the title companies I did business with. At that time, they had come out with the first home warranties I ever heard about. I was always told by people that had them that they were the best thing in the market.

First American, in general, is good in the 11 years that I’ve had them. The person who answers the phone is very responsive. Their techs have been a mixed bag over the years, from something absolutely horrible that I don’t want them sent to my house again. Because they tried to extort money from me. And others who were claiming that things needed to be done, like a toilet getting replaced when it didn't have to be replaced. It just needed a new float. In these later years, they've been much better. And the last folks who have been here have done really good jobs.

I have been with First American Home Warranty for two years now. Recently, I filed a claim for a sink issue, and the contractor came out at the time they said they were going to come out, which was a couple of days after I called them. They had to replace the hot water spigot on the bottom of the kitchen sink. They've done a good job. I haven’t had any complaints with them.

I'm not pleased with First American because the contractor they sent had to come back. The first person came after three to four days and said what was wrong with it and they ordered the part. They then came back and sent a different person to fix it, but he didn't know what he was doing and he didn't know what the part was for.

We have been without air conditioning for going on 9 weeks. I literally have to call them everyday to get an update and from their call center in India or wherever it is, I get the same run around every time. No sense of urgency and absolutely ZERO help. They employ companies who can't get enough work on their own and are average at best. The first company they sent installed my air handler incorrectly (with wrong valve) and it caused my compressor to go out. Now I have to wait for them to verify the issue before they will fix it. They offered me a $1200 "buyout"...that doesn't come close to covering the repairs that are needed due to their negligence. If you have a choice, I strongly suggest using another warranty company. Even their management tells you what you want to hear to get you off of the phone. If they cared at all, I wouldn't write this.

Great job fixing the dryer. He took the dryer apart and did a complete inspection and replacement of the heating element. We wish he had cleaned the lint outlets while he had the dryer apart or at least asked us if we wanted to take a few minutes to vacuum them out ourselves.

The air conditioning motor has been replaced and it has been working fine up to this day. I called Complete Air Mechanical and asked them to speed up the process of shipping the motor so that it would arrive as soon as possible. Complete air Mechanical heard my request and we had the motor shipped within two days. Bottom line, I am very happy with the service.

We were very pleased with the service from this company to which we were referred by you. They promptly set up an appointment for the HVAC tune-up and brought to our attention that the unit needed a cleaning. We set up an appointment and they were very understanding when we had to cancel due to illness. They promptly rescheduled within a few days and then provided before and after photos so we could see the excellent job they did in cleaning the unit. They are very friendly and professional and we would give them 5 stars for response and service,.

Stay Away – 6 Years and Over $4,000 Down the Drain. I was a loyal customer of First American Home Warranty for 6 years, paying about $65/month—more than $4,000 total—expecting peace of mind and coverage for major home systems. What I got instead was a complete nightmare. They renewed my contract every year without giving me updated or clear information about what was covered. When my AC unit broke down, they offered me a ridiculous $95 cash-out option. The contractor they sent was unprofessional and did nothing other than say, “We’ll contact the home warranty.” Then I was told I’d need to pay $700 out of pocket to fix it.

FAHW sent a contractor to fix a clogged drain in our shower. The contractor did significant damage to the shower structure. FAHW has refused to stand by their customer and get the damages covered. If all goes well, they are good, if their contractor causes any damages they will bail on you.

They have contractors who make up non-existent problems to scam customers and pocket the money for themselves. Example: A 10 minute or less wash of my HVAC unit ended costing me $400.00. The contractor told me unless the HVAC cleaning is done the FAHW will not authorize replacement of a capacitor and a motor in my HVAC. When I contacted FAHW they were wishy washy about their contractor's deceptive behaviour. I am going to cancel my service with FAHW based on more than one incident for their inability to provide quality service to me.

First American is always quick to respond and take care of problems. They give to a service provider immediately and follow up to ensure that the issue is being taken care of. I have been a client of theirs for over three years and have never had an issue in dealing with them.

This business is very reputable, I have never had a problem with them, they have always come through and repaired whatever was I needed fixed with No Hassle. Although once they sent out a SHADY Contractor to fix my AC, and when I reported that the Contractor was being shady, they switched me to a different one ASAP. They can't VET all of the bad ones perfectly, but they noted the Contractors Name and accommodated me without a problem.

Took time off from work for scheduled plumbing issue with contracted Sundance - appointment was cancelled by Sundance and has not been rescheduled. Still trying to get this scheduled. Ordered HVAC spring tune up. Sundance spent two minutes at my house. Did not fix problem. Had to spend additional payment to have diagnosed which has not happened yet.

Filing a service claim is easy via an online form. Technician called within 24 hrs to make appt which is a 3hr window 6 days later, not too bad. Technician arrived on time and was professional and very knowledgeable, able to explain what's wrong (which is a very common issue with all Samsung fridges) and quickly got it back to working order without having to replace anything.

Although it took about a month to acquire the necessary part, we were very happy with our technician and the unit is repaired and functioning perfectly. We are happy with our service request overall. This was an older unit so it is understandable that it was difficult to secure the part.

Very happy with the professionalism, friendliness, and their effort to repair my washing machine very quickly! They found the part and replaced it within one day! I had family coming into town and they went above and beyond to complete the repair work! I would definitely use this company again for any future repair work needed! Thank you so much!

Thank you First American for your excellent customer service. I have been a member for only eight months and have had a great experience in all of my claims. I would recommend First American Home warranty to anyone needing excellent customer service with any home issues that's covered by First American Home Warranty.

I have not had any problems with them. I put in my order online which is easy and I get a text saying who will be serving me with 30 mins to hour. I have no complaints and will use them again. The companies they send out are very professional and customer service friendly.

I recently had an experience with First American Home Warranty when our refrigerator broke down, and I’m pleased to share that the service exceeded my expectations. The process was smooth from start to finish. After filing a claim, a technician was dispatched promptly, arriving within 48 hours, which was a relief given how essential a refrigerator is to daily life. The technician was professional, courteous, and highly skilled, diagnosing the issue quickly and repairing it on the spot. He took the time to explain the problem and the fix, which I appreciated.

They are a good company. I would tell everyone I know to get them. I had another company and I wasn't happy with them and I came back to America First. Was really happy when I had them before. Hopefully you have enough new contractors out in my neighborhood this time. That is why we quit the company a long time ago.

I have been very happy with First American Home Warranty. They are very professional and helpful and highly recommend the company to handle all your home repair needs. The customer service department and individuals are always helpful. If there are ever any issues with the service providers, they always follow up to help.

I have had to file a claim twice and they have been resolved within two days. Customer Service has been great. The contractors that have been sent have been excellent. They were knowledgeable and polite. Once work was done they took the time to explain the problem and what was done.

Good and bad experience. Quick service scheduling mostly and issue also gets resolved. However, my dishwasher has the same water leak problem for months now. Had to pay $125 service fee twice, and had to reopen the case 1 more time. So, total 3 visits by the contractor. However, Issue still not fixed. So, may need to pay again.

2 contractors have tried to fix our unit since 3-13 and the part can’t be located yet. First American can’t locate it either. It’s now 5-8. Our current contractor says the part no longer exists and his manufacturer is trying to find the replacement part, but no luck so far. I think it’s time to replace the unit!!

Was told by two techs it was missing parts so had to hire another vendor and they fixed without adding any parts. People need to know their field to come out and repair. Now I’m being told it wasn’t in working order to begin with. Very dissatisfied. Would like to get a resolution on this.

Two weeks in, I submitted a claim, got good customer service, and the technician did a terrific job. It’s nice having First American to get the work done.

FAHW once was a customer focused and result driven company. When I initially chose FAHW it was quick to diagnose and resolve issues. Years later, FAHW's focus is on finding a loophole to avoid providing service. My family and I have been displaced due to the HVAC not working. The heat is unbearable. FAHW assured me my issue was flagged as an emergency, yet it has now been over 8 days with no resolution. Not to mention they do not work proactively for the customer's benefit.

I needed a refrigerator repair, and the technician that First American sent was professional and knew what he was doing. They had to order parts and come back, but they returned within three to four days, which was a reasonable time. Everything is still working fine for now since the repair, and it went better than expected. I've had a different repair company come out for the same problem before, and they had to come five times before they figured out what was wrong and fixed it. The technician First American sent got it right on the first try, and that made me really happy.

First American is a good company and it has saved me a lot. They normally come right on out and I've never had an issue. But when I referred to my mom, she couldn't get anybody to come out. Maybe because it’s a different area, different neighborhood, but she really doesn’t live far from me. It takes forever to get anybody, but once you are able to reach them it’s good.

I’ve been with First American Home Warranty for 10 years across multiple homes. They’ve been very helpful. They come out and take care of my needs, so I’m very pleased with them.

First American was in our contract and it was bought by the seller for us. I have filed two claims, and the problems were solved. The representatives at First American were nice and very helpful.

I'm not happy with First American right now. I've been a customer for five years, and I purchased the best, most expensive plan. I recently filed a claim for a faucet, and they told me outdoor faucets aren’t covered. Come to find out, faucets are not covered at all no matter where they are. I tried to find out what was going on, got passed around so much, and nobody could answer my question. When I finally got ahold of somebody, he told me my plan didn’t exist anymore and the people that had that plan were grandfathered under it, and I never got any communication in regard to that. So, my rates have gone up, the service fee has gone up, and my benefits have gone down.

I requested a service about my garage door chain issue on last Monday (04/14/2025). In the process, the representative from First American Home Warranty (FHW) company decided to assign a contractor called Safeway Garage Door, which did the service on the same door a couple of years ago. During the old service, they started adding one after another when they came to fix the broken spring issue only and took another ~$600 apart from what I pay to FWH as premium (~$65/month) and (~$95 per service request). With that said, I requested another contractor so that I have a fair service, but FWH still assigned the same vendor intentionally even after they promised to send another vendor. Today they came and as usual they are asking for more money to fix issues when they came to fix the broken chain issue.

Horrible service in every way imaginable. Dishwasher has been broken for 4 months, 6 technicians have came out 6 different times and still won’t replace it. The technician told us it wasn’t fixable at this point and they still won’t replace it. They are cheap and nobody should use this company.

On time. Only had to contact once. Always sent a reliable experienced technician. First American has served Our needs since 2007. Two times the technician could not repair the item After multiple appointments. First American authorized replacement (water heater and microwave). We have had no problems getting service since 2007.

I contacted the warranty co. and they told me someone would get back to me in about 24hours, which they did. They told me that they didn't have anyone in this area so I could contact a plumber myself. So I did that and forwarded the bill to them and I was reimbursed what I had paid the company.

Worked with us to get a new refrigerator-efficient and patient trying to satisfy us. We took the payoff offer instead of the refrigerators they suggested, Waiting to receive the check in the mail-told expected time frame would be 7-10 business days to get check. A pleasure working with all the staff who were very helpful and patient. Would recommend this home warranty company to friends and family.

They let me know when they were on the way so I can expect an arrival. They were courteous, professional and explained so easily to understand. They also answered my questions without hesitation. Made me feel comfortable with their knowledge. If needed, I would request the same business to return for their assistance.

First American provided excellent service in replacing my defective appliance. They are timely, efficient and reliable. I recommend First American to Home Owners for home service needs. The Claim filing process is smooth and scheduling is prompt. So far I have had a very good experience in dealing with First American.

Service appointment was easy to obtain from FAHW and the service provider McAtee promptly confirmed the requested service. The service tech arrived during the stated service window, was polite, performed the tune-up professionally, keeping us informed as to what he was doing. Very satisfied with all aspects of this service. FAHW and McAtee both gave substance to the meaning of "quality service".

I was researching home warranties and First American came up and they were the only one that called so I just decided it was a good idea to go with them. I’ve been with them for several months now.

I’ve used First American on two different homes, starting in the fall of 2018, and I typically submit a claim online. It’s a brief and fairly simple process. If your appliance is covered, the claim goes through a local service provider. We’re quite rural, so it’s a bit of a drive for them, but I haven’t had any issues. Submitting a claim hasn’t been an issue for me.

First American has great online service. They have been protecting my home since 2014. When I first purchased it, I was looking for home warranty companies and ran across one of their commercials. The deciding factor for me was the service call fee. At $50 or $60, it was lower than anybody else’s.

The contractor was supposed to show up btw 9am and 1 pm.. and let me know beforehand when they were they were going to show up. I live in a gated community and and were to make an another time that day... They did phone and say they were at the gate I quess around 4;30.. at that time I was in my backyard and away from the phone.. I called them and they already left and said they wouldn't come back..

I wasn't happy because I had to be the one to find someone to do the job and pay them up front. I googled appliance people in my area and called one that had a very good rating. Everything was down with them that day, but they gave me the name of a very nice man whom they said was super good.