First American Home Warranty Reviews

Giving one star only because I can't give zero. This is a company that does not live up to its obligations nor its contract. An hvac system claim has resulted in them delaying, stonewalling, not replying for over 3 days in what appears to be a strategy to force me to pay for the work myself even though I have had a year or more warranty for repairs in place with them paying good money. Atrocious company and behaviour. Stay away.

I've had First American for 18 years, and my experience with them has been positive, since with the app, you just kinda put it on there, and most of the times, within a minute, it pops up with who's gonna come do the work. So, it's easy. Typically, within two to three days after I submitted a request, the contractor will come out. And 90% of the time, they're good.

I’ve had First American since I bought my house in 2007, which we sold in 2019. When we bought this new house, getting a home warranty was part of the process and I'm glad that we picked them again. They’ve done everything they’re supposed to do and have taken care of the claims I’ve submitted. When I call and say I need something, they’ve always sent someone out and followed through with the process. The only issue I’ve noticed is that there isn’t a handyman service available in the Tallahassee area.

My garbage disposal had a leak. First American sent one of their contractors out and he put a new one in. He was excellent. Also, the claims representative I spoke with was very good. I've used the warranty a couple of times and I've had nothing but good experience with them.

I emailed First American and they provide quick response. Their contractors are pleasant and professional and the quality of their work is good.

First American is quick to respond and come out, but some of these older appliances take a while to get the parts, so we’ve had to wait a couple of weeks. That’s the only issue. We have a pretty old microwave. The contractor came out and replaced some parts, and it worked for a little bit. At 31 days it broke again. We paid First American, they came out, repaired it, and now it’s working fine.

I've had First American Home warranty for some time. This is my first claim in a couple of years. I submitted a claim online for my washing machine. The contractor that came out was great. They came out a couple days later and fixed it the same day. I've had a good experience with First American.

I've had First American for several years. Majority of our interactions were positive. I've never had a bad experience. We had a disconnect as far as understanding one another, but once that was cleared up, everything was fine. Some of their technicians are very professional and do their job, while some of them I had to call First American to get them to call me back. One hasn’t finished the work yet. Outside of that, everything’s been positive. I've never had a problem after the work was performed.

My garage door broke. We had them come out and try to repair the garage door opener. One spring was broke but the other one wasn't, so they wouldn't repair it. They told us to order the parts and they’ll send me some money. They sent us a check for $123. My husband repaired the garage part.

I have had First American since I bought my house back in '99. It was on there when it was the sale of the house and I continued it from there. So, I have been with them for a long time, and my experience has been fine. I have submitted claims many times, but some of them took very long. I waited eight weeks on an air conditioner, for example. There were contractors who were not performing, and First American had to bring multiple contractors back to work after other contractors. Overall, there have been challenges and delays in getting things done sometimes, but we are still with them.

First American was recommended by our Realtor. We're new customers and I find them helpful, reassuring, and glad for the service.

My refrigerator broke - they sent the same company- same guy 5 times from July, 25 through October, 25. The contractor could not fix the problem as it came back within 6 weeks. A different contractor came. Found several things wrong with the refrigerator. Now FAHW wants to send the old contractor/ same tech back to fix the problem they couldn’t fix in 5 visits! FAHW says they have to do that, no other way. Also, the same problem occurred in 2023 and 2024. At least the fix lasted few months instead of few weeks. Very disappointed with their service and explanation of reasoning. I did not pick the contractor FAHW did. They should be able to send another qualified contractor instead of putting me through difficulty of Not having a working refrigerator for 4 & 1/2 months! But FAHW refuses to.

First American was very quick in sending out a company to perform the inspection and to approve the necessary work to replace the furnace. The contractor was very professional and friendly, and explained everything along the way. My furnace was replaced within a week of initiating the service request, just in time for a cold snap.

I've had this home warranty for 4 years, and have only used their services once. The customer service agent was knowledgeable about the product, personable and seemed to care that I was satisfied with our interaction and service set-up for our washing machine. The machine ended up being replaced. Simply knowing that we have this warranty is assuring.

Filed furnace/heat claim on 10/28/2025. FAHW did NOT have vendor in area. I found 1. Paid OOP, sent quotes, jumped through hoops! 11/26/25 still no replacement. They want other vendor. FAHW IS NO GOOD!!!!

I liked that First American could get ahold of the people and are very prompt. They get the work done. For my recent claim, the people that First American assigned took a little while to get back to me. It took a while for them to find the parts for the water heater. It took almost a week before everything was completed. So I was not completely happy with that company. They replaced the part and I had to pay a little more because First American didn't pay for all of it. They said that, partly, parts wasn't included. But overall, First American is fairly good. I like that problems are taken care of and I don't have to pay as much for techs.

He was a complete gentleman; he asked what problem I was having with the dishwasher. I told him every time I turned it on after eight minutes, the bottom would fill with water. I told him that I'd try to repair it. I checked to make sure the garbage disposal was draining, and I disconnected the hose from the garage disposal to see that the hose was blocked but it wasn’t. He was a very knowledgeable professional plumber. He vacuumed the water from inside bottom. He was able to locate a piece of glass in the drain pump that was stopping the dishwasher from draining. I recommend giving him 5 🌟🌟🌟🌟🌟 for his doing a magnificent job; repairing my dishwasher.

First American Home Warranty was included when we bought the house. Submitting a claim with them has always been a positive experience. I just make a phone call to them, and they set it up for me. I did one recently and a repairman came out in 48 hours. He was good. First American Home Warranty is worth having, and I would recommend it to others.

SCAM!!!! I called for my garage door not working and they denied claim because the specific broken part is NOT listed as an item covered under the warranty. Why do you buy a home warranty if they are going to deny claim based on a specific part. There are 100s of part that makes up a garage door and is going thru the list to review what is covered and what is not covered. Of course, when they are selling you the warranty, they never tell you all the individual parts that are not covered. They just tell you "if your garage door fails, don't worry, we will be there to fix it".

This has not been a good experience for me. My range hood has an issue but because it is not the major function my claim is denied even though the issue is a function of the hood. The customer service has been declining and they don't try to work with you to resolve. They simply deny and it is basically "good riddance." I am a long term customer about to be a former customer!

My experience with First American Home Warranty has been wonderful and I would recommend them. The contractors are on time and efficient. They get the job done quickly.

I've maintained First American Home Warranty since 2011. I'm able to either submit a claim online or I'm able to call, which I prefer doing. Whenever I speak with a person, I don't have a problem at all. I can't recall having an issue with anyone over the years. I would recommend First American Home Warranty highly. They're very responsive. I like how quickly they ensure that a contractor gets with you. When I needed someone quicker, they helped me to get in touch with someone. I live in Mississippi and the air conditioning was out. One can imagine what that's like in July, and the technician was able to take care of the issue in a day.

We call First American when we have an issue and it usually works pretty quickly. But one time, it took a long time when we were waiting for the air conditioner help. It was summertime, and it was very busy, and we had to wait several days. But for my claim this time, it was pretty quick. The only holdup was that the parts did not come in on a Friday. The tech would have fixed it on a Friday if he could have, but he had to wait until Monday to pick up the stuff. There was a delay over the weekend. But again, a hot water tank is not like waiting on an air conditioner in hot weather.

My ex-wife introduced me to the idea of home warranties and how convenient they are. She was saying that like a warranty on your car, they would help you with certain high dollar items that come up, and it would make things a lot easier getting repairs. It would go through them and they would hire certain professionals to take care of whatever issues you need. Recently, I needed an electrician. I could not figure out what was going on but the electrician that First American Home Warranty sent took care of it quickly and I was shocked how fast he took care of it. It was something I've been fighting with for months.

I've had the worse experiences Sears as a contractor. Every repair takes at least 3-5 trips. Despite providing them the exact details the never are prepped for repair in the 1st or 2nd visit. I had a leak in my fridge and was told it was my filter, I doubted it. I get the filter they recommended, it arrives 2 days later. I replace, fridge still leaks.

They are so accommodating and easy to deal with. Once you make a claim you have all the information you need to call the preferred contact and make the appointment. They have directed to a garage door repairman and an electrician. I was happy with both. My prior home protection was difficult to use. I am glad I switched to AHS.

I am very disappointed that Sears is one of their contractors. This is the second claim (different from a few years ago) that Sears was appointed and didn't show up for the repair. This last time they didn't show up twice. I took two day off work. Fortunately, they assigned a contractor (Allac) who was reliable and prompt.

UPDATED ON 11/6/2025: Now YODA is saying they can’t come out until NEXT TUESDAY. This is ridiculous!!!! Because you already know if they come for the second time, they still won’t be able to fix it. I wish I had called a real appliance company that would have fixed it on day 1. I would greatly appreciate it if you can get them to move my appointment up sooner asap to tomorrow or Saturday or Monday jeesh!. This is exhausting and ridiculous

Ice maker was not working, freezer was not getting cold enough. Seems to be fixed now. Technician a nice gentleman name Ali, was very professional. Hope you all have a great day! I hope you all have a blessed holiday season!

Here are the facts: I have been a loyal customer of FAHW for almost 30 years. On October 15, I contacted FAHW for a plumber since we had a leak in a guest bathroom faucet and the plumber came out the next day. On October 17, I received a text message that the plumber wanted $515 to replace the faucet and repair the leak, this after already paying $95 to FAHW for the visit. My warranty covers both pipe leaks AND replacement with a builder's grade faucet. I spent the next two weeks (about 12 hours) on the phone with FAHW but to no avail since they said the charges were for so-called modifications, something, frankly, everything involves and it appeared to me a way in which FAHW would deny most of the contractual coverage.

I had this company for 7 years and when I finally needed service, they said it was not covered. I put in another claim for a different appliance and again they said it wasn't covered. I had a repair man come to service my appliance and they said it was not what First American Home Warranty said was the issue that it is was a different issue. So I paid someone else to fix it. Cancelation dept said I could dispute it with claims dept but I was done by then. There are plenty of warranty companies that cover everything 100 percent. Forget first home warranty!@@

We have an add on for the pool. Being in AZ the equipment is outside in the brutal sun. The claim was denied because the brittle pipe broke and the reason given was the equipment had been mistreated. It’s from 2009 & finally failed as a result of the environment. If anything, our pool maintenance guy has babied the equipment to last as long as it has. The claim is a valid one.

We have a dishwasher issue... Repairman came out twice and cannot fix it.. We keep calling Customer Service and they want to send another repair person out??.. Our dishwasher door is broken and they keep wanting to send out more repair people instead of paying the claim.. I'd check out other warranty companies and reviews before signing up!

They were referred by a friend. And so I called them. We make an appointment Fio She answered all our questions. And start working right away. She was very helpful And professional and patient with the process. We are very happy with our new Home. If you are thinking on Purchasing or selling your home they are the Right Choice. And we will use them in the future. Highly recommended.

I heard about First American when I purchased my home, since the coverage was already in place. I’ve been protected with them since 2018. I like that everyone is helpful when answering my questions. I submit my claims online, and the website is easy to navigate.

We had a different warranty provider and they sucked big time, and my sister recommended First American, so we went with them. We had a plumbing issue in our kitchen, and the repair was timely and professional and we were very pleased. We’re very poor, and it would’ve cost us a hell of a lot more to have a plumber come out and fix it. So it was a good deal.

I was just looking for a home warranty, so I looked up First American online. I’ve been covered with this plan for five years. When I submit a claim, I’m able to talk to a real person, and it’s not hard to reach one. The quality of the contractors is okay, but the only downside is that waiting 24 to 48 hours for someone to come out feels too long. Overall, it’s pretty good, and I would recommend First American to anyone who doesn’t already have a home warranty.

Signing up was easy. The service was thoroughly explained. Mike, the service agent was excellent. Mike made the process easy and painless. I was so impressed that I referred Mike to my Son Daniel. And Daniel was also impressed with Mike’s offer he also signed up. My son and I immediately canceled our contract with AHS. And we are looking forward to effectively protect our home appliances.

We joined First American Home Warranty a year ago. Though we haven't filed any claims yet we're keeping an eye on a couple of appliances. It's comforting to know we'll have financial support when it's time to replace appliances and covered home systems. We also had a choice of different levels of coverage. Chose a plan that fit our budget.

I believe it was 9/24/2025. I called in regards to a malfunctioning refrigerator, the company that was assigned came on the day promised, however I took them 5 visits a total of 25 days to get it fix, according to the contractor, it was ordering parts why it took long, and they were order by First American.

I moved here 10 years ago and was having a lot of issues with the other insurance I had. The gentleman I bought the house from had First American, so I just kept it after I bought the house.

I am writing this complaint due to repeated, systemic negligence and dishonest practices by First American Home Warranty. My experience has been nothing short of appalling. Their escalation process is a farce — merely a scripted loop designed to frustrate customers. Representatives are rude, dismissive, and uninformed, and supervisors offer false, misleading statements instead of help. After dozens of calls and hours wasted, I can confidently say this company has no functional customer service structure.

First American has always been very prompt. My only concern would be with their app. It’s not exactly user-friendly. Their categories are not broad enough, they’re very specific. If that’s not your problem, you’re screwed. You just gotta hang up and call back in and go through the call system. I wish it was easier to get to a person. But we’ve always had good service from their contractors and we've been pleased.

When I bought my house, the owners had bought a one-year warranty with First American and I just kept renewing it. I've had good service with them. I've filed a claim several times and they get back with me real quick. Actually, they replaced my hot water heater.

I’ve been with First American for six years. And so, they’ve been good about assigning me to people and companies. Most of the companies have been good, and some have been really good. There were also a couple of companies that I really wasn’t happy with, and I don’t wanna use them anymore, and they’re okay with that. And when you put a request in, they have 24 to 48 hours to respond to you, but there are certain things that need a faster response. So, all in all, they’ve been okay, or I would not have stayed with them.

My wife actually found First American. She went through all the different home warranty providers and chose them because it was the better service for the price.

It’s been good with First American. The representatives have been good. They’re very responsive and they follow up. I would tell friends and family that it’s worth it.

First American accidentally canceled a service request that I had ordered so I had to reschedule that. But they made it right. Whenever they’ve made a mistake, they’ve credited me the $95 to use on a future claim. I like that they at least acquiesced to give me a credit when they drop the ball and don’t do something right or in a timely manner. However, their prices have gone up from $85 to $95.

I placed a service request for my AC cooling system and they started on July 1st. The result turned out that I need to replace the new one. So on and off checking and waiting and waiting. There is nothing going on at all accept to wait for the equipment. It has been more than 3 months for this problem. I'm not happy at all and very disappointed this time. I had the water heater serviced and it took 3 weeks for them but this time it takes 3 months and still going on and waiting more 😨😱. They told me to buy the AC to use while waiting and they will reimburse $150 only. I have 3 rooms and each cost around $220 and I can not buy them but waiting to get fix/replace. Not recommend to anyone to choose this company....

They're pretty good. They respond quickly and are always pretty nice on the phone. I have had a not so pleasant experience trying to replace an oven but I opted for the cash out and issue was resolved- they were offering a non comparable replacement. My only complaint is they don't cover secondary damage - for instance if a pipe is leaking in the wall they will fix the pipe and the rest is on you. So you'd be stuck with a big hole in the wall. My last home warranty company covered both. I've contemplated switching back for this reason. It's less hassle for me.

This is your typical scam Home warranty company. I bought a house in July, made a claim in September for a water leak. I was without water for 8 days while waiting for the plumber First American HW sent; who was terrible and rude. He just assumed it was in yard because he didn't see it by the toilets and couldn't test because he couldn't find the house shut off valve. Then reported it to First American Home Warranty so they denied the claim. Which btw you do not get your $100 claim fee back.

We had First American look at our oven because heat was coming out of it and at our hot water heater which was not getting any hot water due to the pilot light. The technician came and fixed them for us. Everything was fine.

I had a guy come out because I’m not getting heat into my bedroom in the back. It’s been that way since I moved in. Nothing’s coming through the duct. The guy that came out looked at it and said that my unit was too small for the house, which is absolutely false. I disagree with his diagnosis. The whole rest of the house is freezing cold when the air conditioner’s on. I’ve looked at it myself, squeezed back the rest of the vents to try to get more air. There must be something wrong. Maybe the flapper is not working correctly. It seemed the guy didn’t want to do anything. Other than that, I had another guy come out before for my dishwasher, and that went fine. Overall, I’m happy with First American.

We’ve had First American for six years. We do our claims online. Unless it’s a big claim, it’s pretty easy. When it’s a big claim, it’s a little problematical. The contractors have been pretty good. The most recent claim was something with the pool, and it has been functioning fine.

My family has First American, so I went with them. I’ve had them for a couple of years. I’m still waiting for a repair on the water. They gotta come back ‘cause there's still a leak. It’s been closer to three weeks altogether. They’re not coming out until Monday, so there go four more days.

I got a one year First American Home Warranty plan included when I bought my home. Having no warranty at all would have been a drastic improvement. For the issues we called them for, they would send someone out several times (with a $50 fee each visit) to eventually say that it wasn't covered for one reason or another. Out of everything I called them for, they were unable to fix a single issue, and I paid them hundreds of dollars for what was supposed to be "included" in the house.

I am disappointed the monthly rate is up to 139 and the copay is up to 85, but I am pleased overall with FAHW. I was not pleased that the soap dispenser was not covered on my washer. In spite of this, if I have a home warranty at all, it will be with FAHW. I would not consider any other company. I have heard horror stories about other companies. They have replaced enough major item that it has been a financial plus for me every one of the 15 years I have had FAHW.

First American Home Warranty response time is ok. I have a garage door opener that has been worked on three times. The first two times I was told that the 30 day response time was not covered. I had to pay a deposit both times and the power went out again. I refuse to pay another deposit for the same issue.

I have had occasion to use my warranty for 3 repairs in the past year - for problems with my air conditioner, my washing machine, and a leak under my kitchen sink. The service representatives were excellent in all cases. The only negative was the time I had to wait for an available service company, which was a couple of days after I made the claim.

I was very pleased with the initial response it was very timely. After that, I had a very difficult time connecting with the company. I understand it was a weekend, but they advertise 24 hour service. Once we reconnected (3 days later and with help from First American) the workers were pleasant, productive and cleaned up after their work.

We got First American when we purchased our home, and we just continued it from there. I only had one problem with them when they couldn’t get anybody to fix our air conditioner. We ended up fixing it ourselves. I also had a couple of times when they didn’t reply to me the way I wanted them to. Other times, they were really good. Their price is a little high, but I need to have the warranty.

I had Home Pest Shield and I used to moan about how they took a long time to get out there. They didn’t always get done the first time. So my wife told me to use First American and they were really good. They came out a week ago for a repair and that experience went well. Two years ago, it wasn’t so good. But they’ve been back on their game and they’ve been doing a great job for the last 12 months.

I heard about First American Home Warranty through a friend and they seem to work. I go online and fill out a form to submit a claim. The technician that came tried to fix it but didn’t have the part. He came back with the part and it has been fine since then.

On September 30, 2025, Tuesday, I contacted First American Home Warranty (FAHW) because a technician visited my residence to repair a dryer. During the service, the technician relocated the adjacent washing machine to access the dryer. After the technician departed, I completed a laundry cycle and placed clothes in the dryer, but the washing machine ceased to function. It appears that the relocation caused damage to the washing machine. I notified FAHW and the service company about this situation. The service company was courteous and attempted to arrange for the technician's return to my residence. However, the FAHW representative exhibited dishonesty and rudeness during our conversation. The representative refused to facilitate a conversation with a supervisor until later in our discussion.

I was with another company, and I was not pleased with that company. They were supposed to be the number one company, but they had denied three claims, which should have been filled. I went on the internet, found some reviews for First American, and I called them. And I've been a customer for a long time. I'm pleased with the service that I have gotten.

I was able to purchase 100% gas coverage through First American Home Warranty. I've been with the company for about six months, and I've had to file two claims, and the experience was wonderful. The first claim was for a water heater. Our house is 20 years old, and we've never replaced it. The company that they got was very prompt. The gentleman came out, he looked, and then he said we needed to replace it, which I knew we did because it was leaking. He said, "I'll call up the warranty company and tell them that we don't have it in stock." He said the warranty companies keep these things in a warehouse somewhere. He had to tell them that so that way, it'd bypass that going back and forth because we had no hot water. He did all that, and then First American called us up and said our water heater would be here the next day.

It's easy to submit claims with First American. I usually call in and the customer service is good. I have no complaints about that. However, I would like the flexibility to choose my own contractor. If I feel that I had an issue with one of them previously, I should be able to choose my own after that. I had two issues with two contractors and that got resolved last year, then there's another contractor this year with Sears where they took a month. They kept rescheduling and rescheduling 'cause they didn't have enough technicians. It prolonged things and I had to go outside to find somebody else to do the work. I had to pay for it, but First American reimbursed me. Overall, the service is great and I'll recommend it.

I originally got this plan by a real estate deal. It has been good for the most part. The reason I am shopping around right now for a different company is the fact that their service people for appliances is horrible! I have had so many issues with them and they just keep sending out the same horrible company! I am not alone in this, I have other friends with this same issue. Also as of now their renewal cost is off the hook expensive! My last call just a few days ago was to let them know the horrible appliance repair person, when he was last here did not hook the vent back to the dryer. I had a humid house and lint all over the back! They told me to call them, they gave me the number and is disconnected. I called them back and they put me on hold then hung up on me. I've never heard a word back from them!

Updated on 10/07/2025: Nothing has improved with my experience. First American Home Warranty writes a public reply on your website saying they have authorized a replacement for my range/oven since replacement parts are not available. This is false! I have just received an email from them saying they are reviewing the contractor’s findings. It goes on and has the contractor as “Sears Repair.” Sears Repair does not service my area so I am unsure how FAHW can get a review of the range/oven findings when they never came out and they don’t even service my area.from. This is just another example of the complete incompetence of their system and employees.

Please do not waste your money on getting their warranty. Their call center & customer service is terrible. They will never follow up with your claim or will be supportive. You will get transfer from person to person and eventually to a number that asks for Inbox number to then be hang up on.

Updated on 09/23/2025: First American responded publicly that my claim had been “escalated” and that they “look forward to having this resolved.” Unfortunately, this has not matched my actual experience. My claim for a failed evaporator coil (covered under my Premium Plan) was denied based on an alleged “pre-existing condition” and even a verbal “14-month inspection” requirement that does not appear anywhere in the written contract.

I have used First American for many years and I am consistently giving them 5 out of 5 stars. They continue to be reliable and only send topnotch companies to my house. AZ Plumbing and GW Davis Water Well have consistently delivered superior service. I would highly recommend their services.

Updated on 11/02/2025: Finally had Charise (**) from First American call me last week acknowledging she had received an email from my daughter authorizing me to act on her behalf. My daughter gave up and cancelled her contract after 6 months of trying to get her icemaker fixed. Charise's solution, after over a half dozen no-shows and failed attempts by her 'technicians', is for us to find a repairman on our own, pay them out of pocket to fix it, and then submit the receipts to her for approval based on their fee schedule.

My experience with this company has not been favorable at all. The company has outsourced their customer service to an offshore call center. It's difficult to get in touch with someone and when you do, it's "I tried contacting the contractor but they are not responding or closed". This is not the case because I was able to contact the contractor assigned to the claim and was advised that they are waiting on approval from the home warranty company. The customer service is horrible. I have been without a refrigerator for over a month and all I get is the runaround. I put in a claim for the food lost from the refrigerator and freezer and was told that the plan does not cover spoilage. It's been 2 months. So disappointed. Do your research - Yelp gives them 1 star out of 2,200 reviews. What does that tell you. Take your business elsewhere!!!!

Alfredo of Viking Air, serviced our HVAC Unit and got it working again. The air exchanger was in a tight spot but he managed to complete the ticket. They are prompt reliable and knowledgeable. Alfredo took his time to explain all the issues that I have and we made several back up plans to move things along later. I highly recommend Viking Air.---

The local appliance repair company was excellent, they came to the house within 24 hours of request, diagnosed in 20 minutes & ordered the part. Came back after receiving the part made the adjustments & works great now. The warranty as purchased was honored in a timely manner & very easy to access. Thank you for the service.

A month or two after I purchased this home warranty my air conditioning unit went out, just stopped working. We called a local contractor who told us our air conditioner was dead and a week later they gave us an estimate for a new one. Although I was embarrassed to call First American, because I had just purchased the contract, this company didn’t even flinch. They were super nice. They sent someone out right away. He was on my roof less than 10 minutes and came down with two burnt out fuses and had my air conditioner running. He quoted a reduced price for us to replace an external controller box which was allowing water to get into it. In the end, first American paid for that box as well. My brother is a plumber in another state and he said this is by far the best home warranty available. They take good care of their customers. Thank you first American!

First American Home Warranty makes things easy for me. I'm new to the area as well as to owning the home, so I don't know what's gonna happen. It's nice to be able to just call somebody, not just because of the coverage, but also the home warranty company knowing the contractor since I don't necessarily know an electrician, a plumber or an HVAC service provider. The service has been good. The last time though, we had two different issues with two different appliance. I put in a claim for them and we were assigned two different technicians. I tried to call to have just one technician so they could do both of the appliances, but once it's assigned, they can't do that. It seems silly.

I've been a client for about 20 years. FAHW is consistently reliable, fast responses, great communication with status updates and uses really good contractors in my experiences so far. They are professional, knowledgeable and respectful of my property. It is very easy to schedule repair service using their on-line website. Highly recommend!

First American Home Warranty was the first one I found the first time I heard about home warranties. I signed up and I've been with them seven years already. It's too expensive, but when I submit claims by phone, the reps are good. I've also accessed their website once or twice and it's easy to use. First American provides good coverage, but because of the third party suppliers they hire, it take a long time to get things repaired. Some forget to call us back. Others wait for the approval on whatever part is missing. Also the other ones have the excuse that they don't have personnel. They get it done at the end, but right now, I've already been waiting three weeks for a garbage disposal.

First American Home Warranty was recommended by my Realtor. I've been with them for about a month and I've filed a claim by phone. They came out and the response time was good, but apparently, there was nothing wrong with the product.

First American Home Warranty was the first company that I had heard of and it was from a neighbor. I reached out over the phone and the conversation was easy. I've had the home warranty for about four years now and it's been easy to submit claims as well. I usually do it by phone, but sometimes I do it online, and turnaround time, usually, is about two days. All the people First American sent out were local, kind, very respectful and knew what they were doing. They were experienced, and a couple of times, First American has had to replace things. The turnaround time when they replaced the dryer was about a week. They've also replaced my oven. It was good and I’ve had no problems. All in all, getting First American is well worth the money. It would pay for itself in one use.

It's been about 15 years since I signed up with First American Home Warranty. In terms of service, rarely do I need them, thank God, but when I do, I just call them up. Generally, I will speak with them on the phone and provide them with the information required, then they'll dispatch the particular skill set that I need for my problem. I had a claim last month with my garage where I called them up, then for the claim prior to that, I called for something with the kitchen stove. The limited interaction that the reps have had with me has been fine. It's been something that I've expected, and I've not received any type of disrespectful conversation.

We had First American Home Warranty send a person out to do our keys and he came out quick. It was a simple issue, but he did a fine job right away and fixed it. I was pleased with that, but I was a little surprised with the cost. We had to pay $100 for the deductible.

The technician took one look at my dishwasher and knew what was wrong with it. He said it was just a matter of getting two parts. They said they would order those and be in touch. They left, and I didn't hear anything for a month. When I finally chased down somebody at First American, I was told they sent me an email saying that they denied my claim. That would have been nice to know, so I could buy myself a new dishwasher. I finally chased down an email that had gotten stuck in my spam folder, but a follow-up phone call would have been very appreciated. It was a disappointing experience with First American.

First American’s customer service is right on. As soon as they answer the phone, they get right on the problem. Setting up a request is very easy, and the company they assign calls me right away and sets up an appointment. My experience with First American is good and the price is comparable to other companies.

Don't waste your time or money. This does not honor their warranties. They will lie to you and tell you to do things that you shouldn't have to do. Customer Service is not helpful. They will just keep making the situation worse. Trust me this is not who you want to be your go to if something goes wrong. Quick to take not good at giving and doing what right! Ps try getting to the owner or president or even a resolution department! Ha.... Don't bother.

I've been a customer for a few years. For the last 2 the service has dropped dramatically. I've been reaching out by phone and by mail. I feel that they have been "ghosting" me. I just called to make sure my renewal for next year is canceled. I would not recommend them.

It is a necessity to have a warranty. It has saved us a lot of money on appliances and repairs. My only issue is the time it takes to get serviced. It often takes weeks to get things repaired. And even longer if replacements are needed. Right now our A/C has been out for a week (waiting on parts) and we don’t know when it will be repaired.

I worked for First American for 18 years. I had them for 10 years, then switched to a different company, and then came back to First American only a month ago. In the past, I made a phone call for the claim and I got a live person. I didn't have any problems.

The customer service Rep. was very good, But the 1st plumbing contractor was very rude and wanted to add unnecessary modifications to make more money, totally ripping off the homeowner. The 2nd plumbing contractor finally fixed the issue without extra padded charges. The whole repair took over a month. It was the first time using this Home Warranty Co. and far very unimpressed.

We had an issue with our dryer, it was making a terrible loud noise and we filed our claim it was approved in ready to move forward within days. My wish is that you had more contractors within your network. We had to use a contractor outside of your network and they took longer than necessary to complete the work because poor communication. But the work they did was good.

My problem has been resolved, and I commend FAHW for the good response to my request. However, the installers from Whirlpool could not install the new appliance. The second men from a different outfit made some minor adjustment and were able to accommodate the new cooktop into the proper place. However, no one took the old unit back, and I still have it in my kitchen floor.

Great customer service and fast completion of the job. Polite service man. Quick delivery of parts. What more do you want me to say. Great customer service. Great customer service. Great customer service.

We needed to get our hot water heater replaced after the old one started dying and while they covered most of the cost of the new one and plumber the plumber they hired must have picked the worst hot water heater on the market. We had to call A.O. Smith multiple times for new parts on a brand new water heater. After multiple replacements the water heater is now functional. Unfortunately the install has also failed inspection due to a couple issues with the way they set up the pressure relief plumbing. So the plumber is coming out yet another time to resolve the safety issues.

I have tried to tell them to cancel the account. I have also gotten another, warranty. The lady I tried to explain why I was canceling kept telling me to hold. She then disconnected me. I never got a response back, and when they did call back, they hung up before I could get to the phone!

Pretty good service. Lately I don't have to wait very long for a repairperson. Years ago, it was a wait of 1-2 weeks. Much better now. They need more service providers in the Riverside area. Last plumber was here the next day and he was nice and he was clean. The one before was really dirty, and that could be because of his last job.

I got First American because I needed warranty for repairs on my home as a warranty. But I’d tell my friends to investigate and see if it’s the best fit for them. I had two units for my HVAC and they only did one, which is gonna cause me to pay another fee.

The technicians sent by First American were very timely and finished quickly. There was a leak in the basement, and I thought it was coming from the hot water tank. They said it was either coming from the furnace or the AC, so they went down and checked it and said they needed to order a part. They came out yesterday, replaced the part and we haven’t had any issues so far.

I’ve had First American Home Warranty for about eight years now. I heard about them through a friend and everything’s good. I call them and people answer and go through the motions and everything's set up. It's very convenient and easy. I call them because doing it online takes me to different places.

There's been some frustration, mostly because of appliance issues with Sears, who is just terrible. They have an AI system. You can't get through to them. And they ask you to be there from 8:00 to 5:00. And then somewhere in the middle of the day, they reschedule. They fixed our dishwasher, and 60 days later, it broke. I already spoke to someone about it and the first reaction was very responsive. I appreciated that. And we had someone different that came yesterday and he was much better. But I am not happy with some of the companies. Last year, we had a plumbing thing. I hate when they have the part the next day, but they put you to the back of the list for service again as if you're being serviced for the first time. We had to wait another week. So, things like that have been frustrating. Other than that, I've been happy with it. And when I do ask for help from First American, they are very responsive. In general, my worst experience has been with Sears.

First American was the warranty that was offered when we purchased the home. We've had it for a little over seven years. I like the fact that we have some selection in coverage, meaning we've added extra coverage to cover some things that we know are necessary. We submit the claim online so it's quite simple. Just fill out an online form where you select the type of problem and provide a description. And they've done a good job at getting people out quickly, especially with heating and cooling. That's important.

I’ve been with First American since 2017. Since then, submitting a claim changed from people to machine. Most of the time, I get aggravated with the automated system and have to wait till a human being picks up, ‘cause it doesn’t understand what you’re saying.

I don’t have any problems submitting a claim online to First American. It’s easy, and I like their website. They contact people and get the repair started for us. A contractor came a year ago to work on our dryer, but couldn’t find anything wrong. She told us we had to spend $200 to get the dryer ducts cleaned out, but we weren’t reimbursed for that. Some things they cover, some things they don’t. Other than that, First American is better than most of the warranty services. They’re probably a little more expensive than others, but the others aren’t as good.

I was with American Home Shield, but I wasn’t satisfied with their services so I decided to change my home warranty company. I call First American’s customer service number to submit a claim, and it’s very simple and easy.

They had to repair my stove and somebody did call me back in a couple of days to see what was going on with it. The young man that First American sent might have been a new tech. I just didn’t feel like he was experienced enough. He didn't pay attention to where he had taken out the screws ‘cause it took him a while to put it back together. I was getting worried. But he got it put back after almost two hours and my husband coached him through it. It’s back working, so I was satisfied with that.

We got an offer from First American in the mail where we lived previously and got the coverage. From there, we moved into a new house and had another home warranty company. We got the offer again. Having used them before, we signed up again once that other home warranty had ended. They're great. It’s worth it, knowing that I’m covered. They were quick and sent out good contractors the two times that I’ve had to use them in both of my houses.

Having First American Home Warranty is convenient, and it’s quick and easy to have appliances repaired. I've been with other companies, and it was a hassle trying to get them to do anything. My air conditioner quit, and First American got on to it real quick, so I was pleased with that. My refrigerator went out, and they had to replace it, and the replacement was identical to the one I had, so that was very nice. It took about four months, but I was satisfied with what I received.

We've been around for almost a year when we used First American for the first time and everything was great. Our air conditioner went out. They called and had someone come out. They sent a text message with the proprietor and all the information that I would need. The tech called me while I was at work. Before I could even get home from work, he said he was done. It was great. The person who came was to give First American an invoice for the work done. But because the part was so small, we were not even charged. Everything's functioning flawlessly.

We just moved in and we’ve had First American for about two months. My realtor told me about them. My washer and dryer were not working. They were very old when I first moved in. I had to do two claims at once. I had to find my own provider to come out and look at them and diagnose them, which is fine. It's easier if they have their own, though. Luckily, I was able to find somebody who came out. The washer couldn't be repaired, so First American replaced it.

The experience with First American was fine. There were no issues with them. Everything went well. And the technician was good. He was friendly, professional and did everything. He was quick. And he didn't make a mess and stuff.

A plumber came out to fix a nozzle related to our water heater. Unfortunately, this led to a persistent moldy smell after the visit, because he drained the water heater but did not flush it. This sediment buildup caused the unpleasant odor, which was a hassle to deal with. I am now contemplating whether I need to make another service claim with First American to fix what should have been addressed initially.

After buying my new home, I chose First American Home Warranty for its protection against costly repairs, particularly for items like the air conditioning system. I recently had to use the service, and it was a bit of a mixed experience. Initially, the first company they sent out didn't seem knowledgeable, but after reaching out again, First American arranged for another technician. This second technician was highly knowledgeable and resolved the issue effectively. Overall, First American Home Warranty has been beneficial, providing peace of mind with potential major repairs.

I'm having some issues with the refrigerator. First American Home Warranty sent different people out who worked on the ice maker for about four times and it still is not working. When I called First American, they said, “Well, Sears has made the determination.” I'm paying First American for my policy, so I'm not dealing with Sears. Right now, I'm not happy. I'm sick of it. I've been very patient. Every time somebody comes out, it's either, “Well, we need to order part for it,” or this, that and the other. I don't care about all of that. All I wanna do is get my ice maker working.

Garbage company. The name First American is too much for this low class company. Choice, American Home Shield and others are much much better. There are different thieves. First American is a low class thieve.

We are pleased with your service and how you handled the situation. You sent us a check for us to get help from another company. Thank you. We would of given a 5 star rating if it wasn't for the service provider you choose for service. We were totally dissatisfied with their service. We were left without A/C for a whole month due to not receiving information. When we went with another company, DT Mechanical Heating & Air, they fixed our A/C within a week. NO COMPRESSOR NEEDED. He did a diagnostic on the first visit. On second visit, a week later, our A/C was fixed. He added a die to check for leaks, added sealant and put in freon. He found no leaks or damage to the compressor. Our A/C has been working wonderfully for weeks with no problems. The check you sent covered the cost of diagnostic, maintenance and repairs.

Even the most routine service gets delayed because the contractor has to write a report and get approval. We had a kitchen sink that wouldn't drain which meant we couldn't use it or the dishwasher for days. First we have to report it. Then we have to wait for a technician to be scheduled. They come out. They look at it. They say they can't do anything until they get a report written and submitted and approved. I've already paid my $100 service fee plus my monthly fee. Could have just called any plumber who clears drains for 79 bucks.

For the past nine years, I've been protected with First American's home warranty plan and the experience has been gratifying, especially when it comes to submitting claims. The process has become more straightforward and convenient as I can submit issues online, pay the required fee, then have a vendor schedule a time to come out for repairs or inspections. The quality of contractors I've encountered lately has been impressive and they’ve effectively resolved all the issues I've faced. There's something comforting about having vetted contractors and it relieves a lot of pressure, especially since finding reliable service providers when you're on your own can be daunting.

They are terrible. Nothing but problems. Stay away. Every time I have a pool problem it costs me $85 for a guy to show up, stand around and look, make an excuse why they cannot fix a pump and walk away. In one case, I had a broken saltwater cell. The guy walked up, saw there was a crack on the power supply. Now, I had unplugged it because the cell was not working. They didn’t even plug it in. Just reported that system was abused and didn’t work because the power cell was broken.

The absolute worst people to deal with in existence. Trying to get an A/C repaired for a month now. A MONTH. I’m having to buy window units to keep my family in a safe environment. The first company they used company came out and all they did was “top it off” and leave. Spent 5 minutes on property. Shocker when the problem was the absolute same not 48 hours later. Called extremely frustrated wanting my own contractor that I trusted to come and actually fix my problem. They said that was not acceptable and that they would call another contractor. Shocking story, that contractor never showed and was not answering calls and had a full voicemail box (I wonder why). Then the 3rd company showed up and finally established the actual problem I had 3 weeks into the past.

Absolutely terrible experience. I paid for a home warranty for both my investment property and my main house expecting at least basic competence and honesty—this company delivered neither. When I filed my first claim for an HVAC issue, they sent the technician to the wrong house, which delayed the repair by several more days in the middle of extreme heat. By the time they got it right, I was told the issue wasn’t covered and ended up paying out of pocket for the entire HVAC repair—despite having a warranty in place. They would not honor the cash out policy since I went out of pocket 8k. Also i had the take money off the rent since they were put out.

Don't even consider them now...they have been a garbage. Been their customer for 7 years and now for a simple garbage disposal issue the plumber they sent came in and says it is not properly installed. He just come inspects and leaves with claim being rejected where I am covered for everything. Even when I said I will pay for out of pocket expenses so your tech guy can come and fix it from your end so we will not come into same issue before...still they don't get it. They said hire your plumber and fix it we cannot cover for future too....True conversion of being the best to worst...First American Home Warranty to Last choice of warranty of rm now. The plumber didn't even check if the device is working and just submitted a incomplete report saying it is not properly installed....how would they know if I get it installed properly for next time if the same issue occurs.

Placed a claim for my refrigerator. Was leaking water. Guy came out. Broke my refrigerator coolant system. Lost $400 dollars worth of groceries. Took 2 months to fix the problem. Unacceptable and only offered me $75 for a mini fridge. Horrible experience. Terrible customer service. I will not be renewing.

Submitting a claim with First American was straightforward – I easily logged onto their site, entered my problem, and they promptly arranged the necessary service within a week. The contractor who came to the property was both courteous and efficient.

I've observed that most interactions with First American Home Warranty are handled online rather than over the phone, which suits my preference fine. The technicians they've dispatched to my home have been consistently good and responsive, meeting my expectations effectively. My overall experience with First American has been positive. Their services have been satisfactory enough that I would recommend them to a friend.

Whenever I've needed to file a claim, I've made a phone call to their service team who are consistently helpful. However, I've occasionally faced issues with the assigned contractors, who don't always meet expectations. Plus, I don't have much say in choosing them.

I submitted a claim for my water heater. When I called to confirm if the issue was covered, I was informed it was and a request was submitted. A technician came out to evaluate the heater.

The previous homeowners had American Home Warranty, and I decided to maintain their choice. I've been with them for over four years now. My experience submitting claims has been seamless; I do everything over the phone, and they make it simple. After calling in, they quickly assign someone and send me an email confirmation.

We've been with First American Home Warranty for several years, and initially, everything seemed fine, but lately, the service has been challenging. Their menu system is cumbersome and makes it difficult to access support. More often than not, I struggle to get through to a representative, even after providing my address and phone number multiple times.

In less than a year with First American Home Warranty, I encountered numerous issues, specifically with mishandling A/C repairs and inflated charges for modifications that didn’t even seem necessary. Initially, a piece of wood was used under an electrical board which didn't solve my problem. Then, after a series of incomplete fixes and mismatched parts over several months, my unit was declared completely fried. The final straw was a hefty out-of-pocket cost exceeding $3,000, which was absurd due to unclear terms like “drain line modification” and “gas line modification.” Local contractors confirmed these charges to be unreasonably high.

Cruel & inhumane!!! Our family has been without air conditioning since June 27th. First American has given me five dates and failed promises to deliver parts and repair. The most recent date is July 23rd. That is a month without air conditioning in the middle of the SUMMER in the south!!!! It’s tipping over 90 degrees here daily!! First American offered a measly $150 in compensation. My pleas for an alternate resolution mean nothing to them!!! Not to mention I’ve told them I have a family & three pets! They could care less!!!! They’ve proven it through their actions.

I’ve been a loyal First American Home Warranty customer for years, but my recent HVAC claim has been a major disappointment. On May 1 2025, they replaced my upstairs unit with a 2-ton Goodman system that is undersized for my 1,550 sq ft space, despite clear evidence the unit is inadequate. The contractor failed to perform a proper load calculation, and now my upstairs remains uncomfortably hot—while FAHW refuses to correct the issue.

While I had excellent service/results the first two times I had to call on First American Home Warranty for both a water heater and an oven repair, my most recent experience I had with an inoperative microwave oven did not meet my expectations. From the time I initiated a service request to the time the microwave oven was ultimately replaced, it took one day short of 11 weeks. Added to this review is the Google review I gave the company contracted by FAHW to perform the repair. While my microwave oven was eventually replaced, I feel First American Home Warranty should have interceded much sooner to replace the microwave oven after it was obvious over time that multiple repair visits and part replacements were not providing me with an operating microwave oven. My review of the repair company follows.

First American Home Warranty’s service has been satisfactory and typically, my experiences with their technicians are positive. They seem knowledgeable and efficient. I remember a recent occasion when a technician quickly addressed an issue by identifying a loose wire and fixing it right on the spot, which was impressive.

Having First American Home Warranty gives me peace of mind. I am very pleased with how they have always handled my claims. I would definitely recommend them to family and friends. My claims have always been handled in a timely manner. I find it very east to submit a new claim.

While I appreciate the responsiveness of FAHW and the consistency of their service online, I encountered an issue during my latest service. There was a miscommunication regarding the inspection, where an inspector from the city didn't pass something that should have already been approved. As a result, I had to open another claim and pay twice, totaling $295, for something that should have been resolved the first time.

I've used First American in the past and they were one of the better warranty companies. I submit claims online and the contractor normally contacts me within 24 to 48 hours. Or I have the telephone number and I contact them. It's very easy to submit a claim but it’s not always easy after that because sometimes, the vendor will schedule too far out. And when they do, they cancel. If they come out and can't do the job, they have to send someone else. The quality of the contractors is so-so and First American needs to vet the contractors a little better. Everybody's situation is different but if you don't want an unexpected bill, then it's always advised to get the warranty.

It was quick and easy to sign up with First American giving us some peace of mind regarding our new little home. The paperwork was quick and simple as well. We appreciated the fact that it was not an issue that our home is a little bit older. Overall the whole process has been a great experience and helped us to adjust to our new environment.

This relays my 1st year with this warranty service after changing from American Home Shield, with whom I became disgusted. I made 1 call to First American regarding a problem with my heat pump. The closest service tech was in Red Bluff. I had begun the process but chose to call Ray-Mac. Mt. Shasta since they gave me the warranty and installed that appliance. Therefore, I have not had any claims with First American this 1st year with the company. I would like the ability to use the company of choice and not be limited to the limited choices of the warranty company. It would be a recommended feature for First American.

We've been with First American for about five years now.

When I bought my house, there was already a First American Home Warranty on it. So, I've kept it up for all these years. Whenever I've had to file a claim, I've always done so by phone. It's a predominantly automated process where they take the order number and follow up with an email. I seldom have to speak directly to a representative, but when I do, the customer service is always fine. They've consistently been responsive, supplying any vendor I needed. Occasionally, the vendors take a bit longer than expected, but generally, they're quite speedy about resolving issues. One thing that impresses me about First American is their reliability; they've always been there when I've called for service.

First American Home Warranty was part of my package when I bought the home. They had already purchased it for me. Setting up the service was seamless, which was quite impressive. I have filed claims multiple times, and honestly, the process is very user-friendly. Notably, it takes just a few minutes online to get everything sorted, and they are prompt with their responses. Every time they've come out for a claim, service has been timely and efficient, reflecting on their consistent reliability. Should someone ask me about my experience with First American Home Warranty, I would highlight their quick response time and overall effectiveness in handling issues.

For some context, I had an issue with my ceiling fans which were beyond repair. First American Home Warranty sent out an electrician who owned his own business, and to my relief, did an excellent job. He was very professional and meticulous, returning the next day to fit me into his schedule after I'd gone out of pocket to purchase the new fans myself. It's worth mentioning that while I expected the warranty might cover the fans themselves, it turned out I was mistaken.

After Googling, I found myself going with First American Home Warranty and I've been with them for about 5 to 6 years now. Over that time, I've consistently experienced excellent customer service and positive interactions with the technicians sent to my home. Overall, their service has been great, and they have fully met my expectations.

I had a washing machine repair claim early in June and the contractor initially informed me that the repair could be delayed until September, which was quite a disappointment. I even contemplated canceling my policy due to this delay. However, things took a turn when I unexpectedly received notification that my case had been handed over to Sears. When I contacted Sears, they promptly dispatched a technician only a couple of days later. The technician from Sears was incredibly experienced and efficiently fixed my washing machine without any issues. His professionalism and expertise were outstanding, and I was quite pleased with the service provided. Overall, despite the initial delay, First American Home Warranty resolved the issue swiftly and effectively once it was brought to their attention.

All the good reviews on here are fake, either employees or paid-for reviews. Absolute rip off, this company is wonderful at collecting the monthly premiums but they have 101 ways to weasel out of paying for a claim when you actually need them. DO NOT do business with this company. Totally dishonest and unethical.

I had another home warranty company, and I was not happy with them, then I didn't have a home warranty for quite some time. I Googled home warranties because I was interested in buying one again and I saw First American Home Warranty. I started a new policy with them on June 1.

First American Home Warranty came with the house we have and we've kept it for 19 and a half years, which has been a good decision overall. My experience with submitting claims has been relatively straightforward. I typically handle it online or via a call, which makes it quite convenient.

When I bought my house 11 years ago, I shopped for a home warranty. My neighbor had First American, so I went with them as well and my experience has been largely positive, as the process of submitting a claim is straightforward. I appreciate the convenience of handling claims online—it's as easy as selecting the service needed, such as HVAC, and First American organizing contact with a local contractor, which usually reaches out to me on the same day.