First American Home Warranty Reviews

I've observed that most interactions with First American Home Warranty are handled online rather than over the phone, which suits my preference fine. The technicians they've dispatched to my home have been consistently good and responsive, meeting my expectations effectively. My overall experience with First American has been positive. Their services have been satisfactory enough that I would recommend them to a friend.

Whenever I've needed to file a claim, I've made a phone call to their service team who are consistently helpful. However, I've occasionally faced issues with the assigned contractors, who don't always meet expectations. Plus, I don't have much say in choosing them.

I submitted a claim for my water heater. When I called to confirm if the issue was covered, I was informed it was and a request was submitted. A technician came out to evaluate the heater.

The previous homeowners had American Home Warranty, and I decided to maintain their choice. I've been with them for over four years now. My experience submitting claims has been seamless; I do everything over the phone, and they make it simple. After calling in, they quickly assign someone and send me an email confirmation.

We've been with First American Home Warranty for several years, and initially, everything seemed fine, but lately, the service has been challenging. Their menu system is cumbersome and makes it difficult to access support. More often than not, I struggle to get through to a representative, even after providing my address and phone number multiple times.

In less than a year with First American Home Warranty, I encountered numerous issues, specifically with mishandling A/C repairs and inflated charges for modifications that didn’t even seem necessary. Initially, a piece of wood was used under an electrical board which didn't solve my problem. Then, after a series of incomplete fixes and mismatched parts over several months, my unit was declared completely fried. The final straw was a hefty out-of-pocket cost exceeding $3,000, which was absurd due to unclear terms like “drain line modification” and “gas line modification.” Local contractors confirmed these charges to be unreasonably high.

Cruel & inhumane!!! Our family has been without air conditioning since June 27th. First American has given me five dates and failed promises to deliver parts and repair. The most recent date is July 23rd. That is a month without air conditioning in the middle of the SUMMER in the south!!!! It’s tipping over 90 degrees here daily!! First American offered a measly $150 in compensation. My pleas for an alternate resolution mean nothing to them!!! Not to mention I’ve told them I have a family & three pets! They could care less!!!! They’ve proven it through their actions.

I’ve been a loyal First American Home Warranty customer for years, but my recent HVAC claim has been a major disappointment. On May 1 2025, they replaced my upstairs unit with a 2-ton Goodman system that is undersized for my 1,550 sq ft space, despite clear evidence the unit is inadequate. The contractor failed to perform a proper load calculation, and now my upstairs remains uncomfortably hot—while FAHW refuses to correct the issue.

While I had excellent service/results the first two times I had to call on First American Home Warranty for both a water heater and an oven repair, my most recent experience I had with an inoperative microwave oven did not meet my expectations. From the time I initiated a service request to the time the microwave oven was ultimately replaced, it took one day short of 11 weeks. Added to this review is the Google review I gave the company contracted by FAHW to perform the repair. While my microwave oven was eventually replaced, I feel First American Home Warranty should have interceded much sooner to replace the microwave oven after it was obvious over time that multiple repair visits and part replacements were not providing me with an operating microwave oven. My review of the repair company follows.

First American Home Warranty’s service has been satisfactory and typically, my experiences with their technicians are positive. They seem knowledgeable and efficient. I remember a recent occasion when a technician quickly addressed an issue by identifying a loose wire and fixing it right on the spot, which was impressive.

Having First American Home Warranty gives me peace of mind. I am very pleased with how they have always handled my claims. I would definitely recommend them to family and friends. My claims have always been handled in a timely manner. I find it very east to submit a new claim.

While I appreciate the responsiveness of FAHW and the consistency of their service online, I encountered an issue during my latest service. There was a miscommunication regarding the inspection, where an inspector from the city didn't pass something that should have already been approved. As a result, I had to open another claim and pay twice, totaling $295, for something that should have been resolved the first time.

I've used First American in the past and they were one of the better warranty companies. I submit claims online and the contractor normally contacts me within 24 to 48 hours. Or I have the telephone number and I contact them. It's very easy to submit a claim but it’s not always easy after that because sometimes, the vendor will schedule too far out. And when they do, they cancel. If they come out and can't do the job, they have to send someone else. The quality of the contractors is so-so and First American needs to vet the contractors a little better. Everybody's situation is different but if you don't want an unexpected bill, then it's always advised to get the warranty.

It was quick and easy to sign up with First American giving us some peace of mind regarding our new little home. The paperwork was quick and simple as well. We appreciated the fact that it was not an issue that our home is a little bit older. Overall the whole process has been a great experience and helped us to adjust to our new environment.

This relays my 1st year with this warranty service after changing from American Home Shield, with whom I became disgusted. I made 1 call to First American regarding a problem with my heat pump. The closest service tech was in Red Bluff. I had begun the process but chose to call Ray-Mac. Mt. Shasta since they gave me the warranty and installed that appliance. Therefore, I have not had any claims with First American this 1st year with the company. I would like the ability to use the company of choice and not be limited to the limited choices of the warranty company. It would be a recommended feature for First American.

We've been with First American for about five years now.

When I bought my house, there was already a First American Home Warranty on it. So, I've kept it up for all these years. Whenever I've had to file a claim, I've always done so by phone. It's a predominantly automated process where they take the order number and follow up with an email. I seldom have to speak directly to a representative, but when I do, the customer service is always fine. They've consistently been responsive, supplying any vendor I needed. Occasionally, the vendors take a bit longer than expected, but generally, they're quite speedy about resolving issues. One thing that impresses me about First American is their reliability; they've always been there when I've called for service.

First American Home Warranty was part of my package when I bought the home. They had already purchased it for me. Setting up the service was seamless, which was quite impressive. I have filed claims multiple times, and honestly, the process is very user-friendly. Notably, it takes just a few minutes online to get everything sorted, and they are prompt with their responses. Every time they've come out for a claim, service has been timely and efficient, reflecting on their consistent reliability. Should someone ask me about my experience with First American Home Warranty, I would highlight their quick response time and overall effectiveness in handling issues.

For some context, I had an issue with my ceiling fans which were beyond repair. First American Home Warranty sent out an electrician who owned his own business, and to my relief, did an excellent job. He was very professional and meticulous, returning the next day to fit me into his schedule after I'd gone out of pocket to purchase the new fans myself. It's worth mentioning that while I expected the warranty might cover the fans themselves, it turned out I was mistaken.

After Googling, I found myself going with First American Home Warranty and I've been with them for about 5 to 6 years now. Over that time, I've consistently experienced excellent customer service and positive interactions with the technicians sent to my home. Overall, their service has been great, and they have fully met my expectations.

I had a washing machine repair claim early in June and the contractor initially informed me that the repair could be delayed until September, which was quite a disappointment. I even contemplated canceling my policy due to this delay. However, things took a turn when I unexpectedly received notification that my case had been handed over to Sears. When I contacted Sears, they promptly dispatched a technician only a couple of days later. The technician from Sears was incredibly experienced and efficiently fixed my washing machine without any issues. His professionalism and expertise were outstanding, and I was quite pleased with the service provided. Overall, despite the initial delay, First American Home Warranty resolved the issue swiftly and effectively once it was brought to their attention.

All the good reviews on here are fake, either employees or paid-for reviews. Absolute rip off, this company is wonderful at collecting the monthly premiums but they have 101 ways to weasel out of paying for a claim when you actually need them. DO NOT do business with this company. Totally dishonest and unethical.

I had another home warranty company, and I was not happy with them, then I didn't have a home warranty for quite some time. I Googled home warranties because I was interested in buying one again and I saw First American Home Warranty. I started a new policy with them on June 1.

First American Home Warranty came with the house we have and we've kept it for 19 and a half years, which has been a good decision overall. My experience with submitting claims has been relatively straightforward. I typically handle it online or via a call, which makes it quite convenient.

When I bought my house 11 years ago, I shopped for a home warranty. My neighbor had First American, so I went with them as well and my experience has been largely positive, as the process of submitting a claim is straightforward. I appreciate the convenience of handling claims online—it's as easy as selecting the service needed, such as HVAC, and First American organizing contact with a local contractor, which usually reaches out to me on the same day.

We've had a First American Home Warranty (FAHW) policy since 2014. After paying them for over a decade, they’ve done nothing but delay, deny, and distort when it came time to actually honor our contract. Here’s how they’ve handled our failed HVAC system: ✅ In 2017, our evaporator coil failed due to a refrigerant leak. Their own technician submitted documentation recommending coil replacement — even a full system replacement — and included their “discounted” price. But FAHW simply closed the claim.

Quite possibly one of the worst home warranty companies we've ever used. We have an air conditioner compressor that went out. The unit is less than a year old and this warranty company, after a week of arguing with them over covering it, is trying to charge us $800 for modifications and maintenance. Modifications and maintenance on what? The unit is less than a year old. We are in touch with the contractors and they are telling us they never told the warranty company it needed modifications or maintenance. Every customer service agent we have talked to with the warranty company has been extremely rude, they are simply reading from a script and when you try to press them to get answers they are very flippant. Do not use this company! They will try and wear you out on the phone for days on end instead of covering and honoring their warranty.

We live in a rural area, and most service providers say that they can't get to us for two weeks. So far, the service provided by First American Home Warranty has been great. I like knowing that I can call them and get service right away. Submitting a claim to them is fairly easy, and all the contractors have been good. They call, tell their names, and approximately the time they’ll arrive. But hopefully they could improve their coverage. The way they have them broken out and the additions for a certain appliance is complicated. It would be much nicer if it included most of the things that a house has in it, not just a few things for the original cheapest policy.

I’ve been with First American for more than a year. Everything has been fine so far, no problems. They’ve helped me with everything I’ve needed, and the technicians have been good too. I never got the chance to compare the cost with other warranty companies, so I don’t know if what I’m paying is good or bad.

I was going through companies that offered home warranties. Some are worth the trouble. Then others are a nightmare that has a bad track record. I was trying to stay away from those. When I started looking at the ones that were more competent when it comes to, if you have a claim, they're going to make a concerted effort to do the right thing, I did see those traits with First American. So, that's why I chose them.

The people we bought the house from had First American and we continued to get it every year. Filing for a claim over the phone has been good. The people are responsive. If I have a complaint, I tell them, and they listen. The only problem I have with them is they are hiring contractors who are an hour and a half hour drive away from here, in another city, going north.

The policy is for ** in Walnut Park. I had my exterior door locks changed. The process was seamless and the technician was very knowledgeable, courteous, and made sure to clean up after himself. I’m very pleased with a technician. First American Home Warranty for picking up the bill.

Our experience with American Home Warranty has not been best. The refrigerator has not been fixed, although they have sent technicians out at least three times. Now the A C is on the fritz, we’re in Arizona and the best they can do is a week away in this sweltering heat and we are both in our 70’s. Unacceptable as far as I am concerned.

I got First American based on what my co-worker said, and then as I researched looking for a company, the recommendation and the review. I went on to the site and submitted the request. And usually, within 24 to 48 hours, you'll get email back indicating who will be contacting you and then that company will also call you as well.

Had Christine and her team not contacted me when they did, I was not going to renew my contract with your company come November. A 2 month delay for a claim is utterly unacceptable. However since Christina called and solved my claim within 3 days, I'm still a satisfied customer and plan to renew my coverage. You definitely need to review how a claim is initiated and a follow up procedure is followed. Thanks for listening.

My last claim was for the water heater. I didn’t agree with the contractor First American wanted to send because they insisted on installing a commercial unit when all we had was a regular one. They did let me put in the regular one.

This policy is my brother-in-law’s. He got it when he purchased the house about six years ago. I was just following up for a repair for him because his pool pump and salt generator were defective. But the contractor was good. He handled our repairs before. The only drawback with it was that the parts took a long time to get. It took a week and a half for the pump. And it took us almost two and a half weeks to get the salt cell replaced. But everything is working fine now. I like going online and getting the service started.

The most recent claim I had with First American was a quick visit. It was just double-checking my electric panel. And the electrician came out, and he said it was fine. And he did a repair on some wires that were fried, and it was fine. I liked that particular electrician a lot. But there were also a lot of First American technicians who were not great. It was either that their knowledge was not good, or they just didn't want to do it.

When First American can’t find a contractor, they should offer something upfront just to get the job done. That way, I don’t have to go through the trouble of finding someone myself. If I have a warranty and they’re supposed to be the ones finding a contractor, then it shouldn’t be dumped back on me with a seven-day deadline. How am I supposed to find someone in seven days? The warranty company does this every day.

My name is Anil **, and I switched to First American Home Warranty this year for coverage on my two properties. I’m writing to file a complaint regarding Service Request - 621270902 and Property Address: **, Tega Cay, SC 29708. The request was submitted for a broken garage door spring at my rental property. First American assigned the job to "#1 Garage Door Company." Unfortunately, the technician informed me that they do not service Wayne Dalton garage doors, which is the system installed on my property. Rather than replacing the spring — which is covered under the warranty — the technician quoted $1,099 to replace the entire system with a new torsion spring system. This was unnecessary and far beyond the scope of the original repair.

My refrigerator was leaking water. The technician said there was a frozen pipe in the back and they needed to clean it up. We had to put some steam up there and got it unplugged. It’s an old refrigerator that has been in the home even before I moved in. I was thinking I was gonna have a new refrigerator, but they repaired it instead. I’ve had First American for several years, and this was my first claim with them. I just called the number and told them what my issue was. Immediately, they let me know it was gonna be assigned to a technician. By the next day, they gave me a call and I waited for the technician. It was a good experience.

I’ve been with First American for three or more years. Their technicians are good. I had a recent issue with the washer and dryer. It still didn’t work, so we just went ahead and hired somebody else to fix it and paid out of pocket for it.

It took three visits over three weeks before First American got the heat pump fixed. They ran into some problems and had to order a part, but they got it fixed. Fortunately, I have a unit at each end of the house so our bedroom stayed cool. The guy was very professional and kept me informed.

Hot water heater went out on a Saturday morning. First American "scheduled" a call from Contractor. After no call from contractor, I called First American back and they said the contractor would call either Monday or Tuesday!! I was without hot water!! I talked to them multiple times about getting a contractor out that day to no avail!! I asked if I could get a local contractor to replace the water heater. They said to be covered, I would have to wait until Monday or Tuesday!! Fine customer service!!

Once we tried to turn the air on, it wasn't getting cold. It was just steady blowing. I reached out to First American, and the technician that was sent was good. The air is fine right now. I hadn't really had to use either, but I did cut it on so it is blowing cool air.

I was in the real estate and mortgage business for 30 years in my life, and First American Title was one of the title companies I did business with. At that time, they had come out with the first home warranties I ever heard about. I was always told by people that had them that they were the best thing in the market.

First American, in general, is good in the 11 years that I’ve had them. The person who answers the phone is very responsive. Their techs have been a mixed bag over the years, from something absolutely horrible that I don’t want them sent to my house again. Because they tried to extort money from me. And others who were claiming that things needed to be done, like a toilet getting replaced when it didn't have to be replaced. It just needed a new float. In these later years, they've been much better. And the last folks who have been here have done really good jobs.

I have been with First American Home Warranty for two years now. Recently, I filed a claim for a sink issue, and the contractor came out at the time they said they were going to come out, which was a couple of days after I called them. They had to replace the hot water spigot on the bottom of the kitchen sink. They've done a good job. I haven’t had any complaints with them.

I'm not pleased with First American because the contractor they sent had to come back. The first person came after three to four days and said what was wrong with it and they ordered the part. They then came back and sent a different person to fix it, but he didn't know what he was doing and he didn't know what the part was for.

We have been without air conditioning for going on 9 weeks. I literally have to call them everyday to get an update and from their call center in India or wherever it is, I get the same run around every time. No sense of urgency and absolutely ZERO help. They employ companies who can't get enough work on their own and are average at best. The first company they sent installed my air handler incorrectly (with wrong valve) and it caused my compressor to go out. Now I have to wait for them to verify the issue before they will fix it. They offered me a $1200 "buyout"...that doesn't come close to covering the repairs that are needed due to their negligence. If you have a choice, I strongly suggest using another warranty company. Even their management tells you what you want to hear to get you off of the phone. If they cared at all, I wouldn't write this.

Great job fixing the dryer. He took the dryer apart and did a complete inspection and replacement of the heating element. We wish he had cleaned the lint outlets while he had the dryer apart or at least asked us if we wanted to take a few minutes to vacuum them out ourselves.

The air conditioning motor has been replaced and it has been working fine up to this day. I called Complete Air Mechanical and asked them to speed up the process of shipping the motor so that it would arrive as soon as possible. Complete air Mechanical heard my request and we had the motor shipped within two days. Bottom line, I am very happy with the service.

We were very pleased with the service from this company to which we were referred by you. They promptly set up an appointment for the HVAC tune-up and brought to our attention that the unit needed a cleaning. We set up an appointment and they were very understanding when we had to cancel due to illness. They promptly rescheduled within a few days and then provided before and after photos so we could see the excellent job they did in cleaning the unit. They are very friendly and professional and we would give them 5 stars for response and service,.

Stay Away – 6 Years and Over $4,000 Down the Drain. I was a loyal customer of First American Home Warranty for 6 years, paying about $65/month—more than $4,000 total—expecting peace of mind and coverage for major home systems. What I got instead was a complete nightmare. They renewed my contract every year without giving me updated or clear information about what was covered. When my AC unit broke down, they offered me a ridiculous $95 cash-out option. The contractor they sent was unprofessional and did nothing other than say, “We’ll contact the home warranty.” Then I was told I’d need to pay $700 out of pocket to fix it.

FAHW sent a contractor to fix a clogged drain in our shower. The contractor did significant damage to the shower structure. FAHW has refused to stand by their customer and get the damages covered. If all goes well, they are good, if their contractor causes any damages they will bail on you.

They have contractors who make up non-existent problems to scam customers and pocket the money for themselves. Example: A 10 minute or less wash of my HVAC unit ended costing me $400.00. The contractor told me unless the HVAC cleaning is done the FAHW will not authorize replacement of a capacitor and a motor in my HVAC. When I contacted FAHW they were wishy washy about their contractor's deceptive behaviour. I am going to cancel my service with FAHW based on more than one incident for their inability to provide quality service to me.

First American is always quick to respond and take care of problems. They give to a service provider immediately and follow up to ensure that the issue is being taken care of. I have been a client of theirs for over three years and have never had an issue in dealing with them.

This business is very reputable, I have never had a problem with them, they have always come through and repaired whatever was I needed fixed with No Hassle. Although once they sent out a SHADY Contractor to fix my AC, and when I reported that the Contractor was being shady, they switched me to a different one ASAP. They can't VET all of the bad ones perfectly, but they noted the Contractors Name and accommodated me without a problem.

Took time off from work for scheduled plumbing issue with contracted Sundance - appointment was cancelled by Sundance and has not been rescheduled. Still trying to get this scheduled. Ordered HVAC spring tune up. Sundance spent two minutes at my house. Did not fix problem. Had to spend additional payment to have diagnosed which has not happened yet.

Filing a service claim is easy via an online form. Technician called within 24 hrs to make appt which is a 3hr window 6 days later, not too bad. Technician arrived on time and was professional and very knowledgeable, able to explain what's wrong (which is a very common issue with all Samsung fridges) and quickly got it back to working order without having to replace anything.

Although it took about a month to acquire the necessary part, we were very happy with our technician and the unit is repaired and functioning perfectly. We are happy with our service request overall. This was an older unit so it is understandable that it was difficult to secure the part.

Very happy with the professionalism, friendliness, and their effort to repair my washing machine very quickly! They found the part and replaced it within one day! I had family coming into town and they went above and beyond to complete the repair work! I would definitely use this company again for any future repair work needed! Thank you so much!

Thank you First American for your excellent customer service. I have been a member for only eight months and have had a great experience in all of my claims. I would recommend First American Home warranty to anyone needing excellent customer service with any home issues that's covered by First American Home Warranty.

I have not had any problems with them. I put in my order online which is easy and I get a text saying who will be serving me with 30 mins to hour. I have no complaints and will use them again. The companies they send out are very professional and customer service friendly.

I recently had an experience with First American Home Warranty when our refrigerator broke down, and I’m pleased to share that the service exceeded my expectations. The process was smooth from start to finish. After filing a claim, a technician was dispatched promptly, arriving within 48 hours, which was a relief given how essential a refrigerator is to daily life. The technician was professional, courteous, and highly skilled, diagnosing the issue quickly and repairing it on the spot. He took the time to explain the problem and the fix, which I appreciated.

They are a good company. I would tell everyone I know to get them. I had another company and I wasn't happy with them and I came back to America First. Was really happy when I had them before. Hopefully you have enough new contractors out in my neighborhood this time. That is why we quit the company a long time ago.

I have been very happy with First American Home Warranty. They are very professional and helpful and highly recommend the company to handle all your home repair needs. The customer service department and individuals are always helpful. If there are ever any issues with the service providers, they always follow up to help.

I have had to file a claim twice and they have been resolved within two days. Customer Service has been great. The contractors that have been sent have been excellent. They were knowledgeable and polite. Once work was done they took the time to explain the problem and what was done.

Good and bad experience. Quick service scheduling mostly and issue also gets resolved. However, my dishwasher has the same water leak problem for months now. Had to pay $125 service fee twice, and had to reopen the case 1 more time. So, total 3 visits by the contractor. However, Issue still not fixed. So, may need to pay again.

2 contractors have tried to fix our unit since 3-13 and the part can’t be located yet. First American can’t locate it either. It’s now 5-8. Our current contractor says the part no longer exists and his manufacturer is trying to find the replacement part, but no luck so far. I think it’s time to replace the unit!!

Was told by two techs it was missing parts so had to hire another vendor and they fixed without adding any parts. People need to know their field to come out and repair. Now I’m being told it wasn’t in working order to begin with. Very dissatisfied. Would like to get a resolution on this.

Two weeks in, I submitted a claim, got good customer service, and the technician did a terrific job. It’s nice having First American to get the work done.

FAHW once was a customer focused and result driven company. When I initially chose FAHW it was quick to diagnose and resolve issues. Years later, FAHW's focus is on finding a loophole to avoid providing service. My family and I have been displaced due to the HVAC not working. The heat is unbearable. FAHW assured me my issue was flagged as an emergency, yet it has now been over 8 days with no resolution. Not to mention they do not work proactively for the customer's benefit.

I needed a refrigerator repair, and the technician that First American sent was professional and knew what he was doing. They had to order parts and come back, but they returned within three to four days, which was a reasonable time. Everything is still working fine for now since the repair, and it went better than expected. I've had a different repair company come out for the same problem before, and they had to come five times before they figured out what was wrong and fixed it. The technician First American sent got it right on the first try, and that made me really happy.

First American is a good company and it has saved me a lot. They normally come right on out and I've never had an issue. But when I referred to my mom, she couldn't get anybody to come out. Maybe because it’s a different area, different neighborhood, but she really doesn’t live far from me. It takes forever to get anybody, but once you are able to reach them it’s good.

I’ve been with First American Home Warranty for 10 years across multiple homes. They’ve been very helpful. They come out and take care of my needs, so I’m very pleased with them.

First American was in our contract and it was bought by the seller for us. I have filed two claims, and the problems were solved. The representatives at First American were nice and very helpful.

I'm not happy with First American right now. I've been a customer for five years, and I purchased the best, most expensive plan. I recently filed a claim for a faucet, and they told me outdoor faucets aren’t covered. Come to find out, faucets are not covered at all no matter where they are. I tried to find out what was going on, got passed around so much, and nobody could answer my question. When I finally got ahold of somebody, he told me my plan didn’t exist anymore and the people that had that plan were grandfathered under it, and I never got any communication in regard to that. So, my rates have gone up, the service fee has gone up, and my benefits have gone down.

I requested a service about my garage door chain issue on last Monday (04/14/2025). In the process, the representative from First American Home Warranty (FHW) company decided to assign a contractor called Safeway Garage Door, which did the service on the same door a couple of years ago. During the old service, they started adding one after another when they came to fix the broken spring issue only and took another ~$600 apart from what I pay to FWH as premium (~$65/month) and (~$95 per service request). With that said, I requested another contractor so that I have a fair service, but FWH still assigned the same vendor intentionally even after they promised to send another vendor. Today they came and as usual they are asking for more money to fix issues when they came to fix the broken chain issue.

Horrible service in every way imaginable. Dishwasher has been broken for 4 months, 6 technicians have came out 6 different times and still won’t replace it. The technician told us it wasn’t fixable at this point and they still won’t replace it. They are cheap and nobody should use this company.

On time. Only had to contact once. Always sent a reliable experienced technician. First American has served Our needs since 2007. Two times the technician could not repair the item After multiple appointments. First American authorized replacement (water heater and microwave). We have had no problems getting service since 2007.

I contacted the warranty co. and they told me someone would get back to me in about 24hours, which they did. They told me that they didn't have anyone in this area so I could contact a plumber myself. So I did that and forwarded the bill to them and I was reimbursed what I had paid the company.

Worked with us to get a new refrigerator-efficient and patient trying to satisfy us. We took the payoff offer instead of the refrigerators they suggested, Waiting to receive the check in the mail-told expected time frame would be 7-10 business days to get check. A pleasure working with all the staff who were very helpful and patient. Would recommend this home warranty company to friends and family.

They let me know when they were on the way so I can expect an arrival. They were courteous, professional and explained so easily to understand. They also answered my questions without hesitation. Made me feel comfortable with their knowledge. If needed, I would request the same business to return for their assistance.

First American provided excellent service in replacing my defective appliance. They are timely, efficient and reliable. I recommend First American to Home Owners for home service needs. The Claim filing process is smooth and scheduling is prompt. So far I have had a very good experience in dealing with First American.

Service appointment was easy to obtain from FAHW and the service provider McAtee promptly confirmed the requested service. The service tech arrived during the stated service window, was polite, performed the tune-up professionally, keeping us informed as to what he was doing. Very satisfied with all aspects of this service. FAHW and McAtee both gave substance to the meaning of "quality service".

I was researching home warranties and First American came up and they were the only one that called so I just decided it was a good idea to go with them. I’ve been with them for several months now.

I’ve used First American on two different homes, starting in the fall of 2018, and I typically submit a claim online. It’s a brief and fairly simple process. If your appliance is covered, the claim goes through a local service provider. We’re quite rural, so it’s a bit of a drive for them, but I haven’t had any issues. Submitting a claim hasn’t been an issue for me.

First American has great online service. They have been protecting my home since 2014. When I first purchased it, I was looking for home warranty companies and ran across one of their commercials. The deciding factor for me was the service call fee. At $50 or $60, it was lower than anybody else’s.

The contractor was supposed to show up btw 9am and 1 pm.. and let me know beforehand when they were they were going to show up. I live in a gated community and and were to make an another time that day... They did phone and say they were at the gate I quess around 4;30.. at that time I was in my backyard and away from the phone.. I called them and they already left and said they wouldn't come back..

I wasn't happy because I had to be the one to find someone to do the job and pay them up front. I googled appliance people in my area and called one that had a very good rating. Everything was down with them that day, but they gave me the name of a very nice man whom they said was super good.

I was looking for a home warranty insurance, and the people whose house I moved into had First American. I tried to submit the claim before, and I did not like talking to them. I’d been trying to explain what the problem was, and they did not understand. Also, they are getting expensive to pay.

The last electrician I had at my home was unbelievable and went well beyond the call of duty. My ceiling fan needed a new remote receiver. However, the one that he ordered didn't fit, so he went to First American Home Warranty and told them about it. He ended up ordering me an entire new ceiling fan that did work and the payment was covered by First American. It took 2 to 3 weeks, but he pulled through even though he didn't have to do that. He was amazing. I'm glad that they had a good electrician for the part of California I live in, because they don’t have someone in my area to take care of our septic system. I got to find someone myself.

My Realtor was the one who first told me about First American Home Warranty, and I’ve had them since I moved in back in 2021. So far, I’ve been happy every time I’ve had to call them out. I just use the online feature to make a claim. And the technicians were always good, positive, respectful, and friendly. I really have no complaint at all.

I've had First American for almost two years. When I submit a claim, it really wasn't bad. I called and someone called me back the next day about scheduling an appointment for somebody to come. The person came, but they had to get a part, so they had to come back, which was understandable.

It's very hard to get ahold of First American Home Warranty. We've had them for a long time and it's not good. They don’t let me talk to a human being very easily when I am making a claim. The other thing is, sometimes you're talking to people in another country.

I had a broken dishwasher and First American sent a tech pretty quick. The tech came in and ordered the part. The part took a long time to come in but when it did, he came back and fixed the dishwasher. It was working right since and everything was great.

I've called in a few times for repairs and all times they have sent inexperienced contractors who take forever to get anything done and repairs have taken 6-8 months with many visits. If you don't work from home and need to take time off for repair people to come look at the issue and not do anything then this company is really NOT for you. They also constantly close the claims so I'm constantly having to call them to re-open claims. They detached my dishwasher from the hose and now won't re-attach it or replace the hole that is now ruined from being detached by them in October after 6 plumber visits to look at it, say they'll be right back and not come back or that they need insurance approval and then just close the case. Better off just watching a YouTube video and doing the work yourself, it will be better quality, less of a headache, and take less of your time than having one of the one star companies they send do anything.

They are very knowledgeable and friendly service. The service was fast to getting a service company out to house to solve the problems. They followed up with us to make sure that everything was handled accordingly.

I called the company after they had been to our house to check the drain going out from the washer. It was clogged and when it drained the water filled the kitchen floor. The technician who came said we needed to replace our pipes because the standard pipes installed now are larger than they were in 1960 when the house was built. The woman who answered the phone was rude and hung up on me. She wouldn’t answer the phone when I called back thinking there was something wrong with my phone. This time she didn’t answer. The technician was supposed to call with the name of a company that would do a maintenance check on something he recommended, no call. My husband called and the woman told him that I was rude when she was the rude one. That caused a problem. I don’t recommend Plumbcraft for anything.

The technician was prompt, friendly, resolved the issue with the ice maker. He also indicated that if there is any problems within 30 days to contact them directly. Hopefully, the ice maker issue will be resolved until such a time when the refrigerator gets replaced in the distant future when our kitchen gets remodeled

Not pleased with monthly cost continuing to go up every year no additional benefits. Don’t appreciate that every year cost continues to raise. No allowance for customer buying, like a faucet of my choice and having it installed by provided professional.

I have not yet had need to call on First American for repairs or replacement of any covered appliances or household issues so cannot comment on responsiveness or level of customer service. I feel lucky in that regard so I just keep paying my premiums with the hope that when I need First American, they'll be here for me, pronto!

Temperature reading was illegible. Part was replaced. It took longer than expected but I was kept informed of the progress - satisfied overall. No other issues or concerns. We continue to use our policy with FAHW.

This is the first dealing for quite some time and as such not easy to rate. Overall, it was a very happy experience. I was told some service person would show up within 24 hrs to check why my home AC is not cooling efficiently. I look forward to it.

I will save anyone who reads this review a lot of headaches and problems. DO NOT sign up with First American Home warranty. I have made the mistake of thinking things would get better with each claim I filed. They only got worse with each event. They find every reason to deny claims and when they actually send a technician the work is subpar or the wait for the parts is weeks, not hours or even days. Once I complete my current claim which has taken a month and is still unresolved, I will terminate the service and never waste my money or time with First American again!

After my warranty ran out, that was on the manufactured home I purchased, I decided to go with this company. BIG MISTAKE & WASTE OF MONEY! I would be a very moderate user, but I did have a faucet leak and then a kitchen sink that stopped up. It took me weeks before somebody contacted me back after submitting a claim for service. They kept trying other country companies. No one would call.

First American is doing an excellent job. I like the ease of working with them. I’ve been with them for seven years, ever since my son recommended it to us. And I couldn’t be happier with the way they handle claims. They follow through and keep me abreast of what’s going on. I usually submit claims online, and I don’t have any problem with it at all.

I’m very happy with First American Home Warranty. I’ve had them for five years, and I would recommend them. I knew about the company when I worked in real estate years ago.

I'm a Realtor, and First American was the one that we chose when we closed on our home. Typically, a home warranty is always added to the negotiation.

After researching various home warranty providers online, I went with First American Home Warranty, and my overall experience with them has been positive, especially with the technicians who have been knowledgeable and kept me informed in previous situations. However, I am currently dealing with a frustrating issue regarding our refrigerator. The refrigerator has been out of order for six weeks, which is challenging with an active household and two teenage children.

I first learned about First American Home Warranty around seven years ago when I bought my house. Someone mentioned it to me as a beneficial option for insurance in case something in the house needs repair or replacement. I decided to go for it, and overall, it's been a positive experience. Every year, I've noticed the deductible increases; it started around $50 and is now about $95-$97. Despite that, filing claims has been hassle-free, and they've always taken care of any issues I've had without needing repeat visits.

I've been using First American Home Warranty for a couple of years now. I initially heard about them from a friend. Over the years, I've had to file a few claims with varying experiences. For instance, I had to pay $800 out of pocket for a new water heater, which was a bit of a hassle because they didn't cover everything. On the positive side, when my ceiling fans stopped working, they replaced them quickly, which I appreciated. I typically contact them by phone and my experience with their customer service has been mixed; it largely depends on who you speak to. Sometimes they're incredibly helpful, while other times not as much. On balance, though, I find the service to be good. If a friend or family member asked me about First American Home Warranty, I would tell them that it’s a good company and overall, I'm satisfied with their service.

As a long-term customer of First American Home Warranty, my experience has generally been positive. I prefer using their automated phone system for claims because it's more straightforward and doesn't require me to remember passwords, unlike the website, which I find cumbersome. The phone system also seems to have more options or these options are easier to understand. With the website, I haven't used it as often, but it seems that there are some things I can't do then I'm stuck because I can't finish what I was doing and then I have to call anyway. The technicians who have come to my home have been satisfactory. My only suggestion is to consider improving the cost to have someone come over, as it seems a bit high. Overall, I'd rate First American Home Warranty around 4 stars for their service.

Updated on 02/27/2025: The technician said that they need a limit switch and a fan switch which First American said that they ordered on Amazon. ETA is March 4th. So they want me stay in a house without heat for 3 weeks. I asked to have someone else come look at it or even pay to get fix and get reimbursed. They declined. Today is day 10 without heat while I have a home warranty.

Don't waste your money!!!! I have maintained a First American home warranty knowing I had two furnaces that were both old. Now 30 years of age. They still run but a reputable HVAC company came to due a tune up. They shared pictures of cracks in the heat exchanger, biological growth on the AC condenser, the motor that was rusted and seized. They told me the furnace was not safe to use. When calling First American, because I refused to pay $75 for their hack to come out and try and band aid a failed system, I got zero dollars for my furnace AC replacements after 7 years of paying for the home owners insurance. A complete waste of money. I recommend it to no one.

We’ve had FAHW for almost 2 years with 0 claims. Our microwave started losing power and not working. Alik Appliance came out and said it needed a new fan but then told FAHW it was installed wrong and they closed the claim. I called and spoke to Supervisor Gerardo ** who sent out a new contractor Proper Appliance Repair and were told it needed a new control panel. Looked on our portal over a week later said waiting on part to come in then a week after that it said claim closed!

I have been a customer of First American Home Warranty for about 15 years due to my work in the mortgage business and my need for a home warranty for my rental house. I initially chose them because I had a good relationship with a local representative who made the signup process very easy.

My experience with First American Home Warranty was quite tumultuous. During my first claim, they sent someone who failed to fix my stove and claimed nothing was wrong, which was frustrating. It wasn't until Sears came out that the issue was finally resolved, although I never want the first company back in my house. Fortunately, I didn't have to pay the service fee again for Sears.

I've been using First American Home Warranty since purchasing our home, as it was included in the closing process. We've had the home for about 3 to 4 years, and during this time, we've used the service a few times. Submitting a claim was straightforward and easy. Notably, we encountered an issue with the pilot light in our heater. After submitting a claim online, we received a response within a few hours, and a technician came out within 2 or 3 days. The issue was resolved quite efficiently in less than an hour when they arrived. We've had no further issues with the pilot light since.

I have had a generally positive experience with First American Home Warranty. In my most recent claim for a heater issue, the technician did a fantastic job and arrived on time. However, I've faced challenges with the responsiveness and availability of service providers, as they sometimes don't show up or take a long time to arrive. A particular concern is that they only fix the immediate issue, like a pipe, but don't address the resulting damages, such as drywall or paint.

15 years and done with them. So clear in photo it is normal wear and tear and they say it is not. That pipe has been there for 25 years and has never failed but just broke due to wear and tear so why would they disapprove it?

The entire fee was refunded and the representative Balia was very helpful and understanding as to my complaint.

I got First American because I have a couple of homes and I hated managing it myself. I liked the initial discount that they gave and the amount of services that they provided. Submitting a claim is relatively easy. You can do it on the website. My last experience wasn't as easy because it wasn't generating any leads, and so I had to call and get it done, but it still was easy. The contractor that came to my house recently was very good. He's knowledgeable and he explained to me why I was having the issue that I was having. He offered me some suggestions on what I could do to help my situation, which he couldn't fix that situation, but while he was looking at the problem, he noticed a different problem, which he did fix, and it was cleared by First American.

I've used First American for a while with different homes. The lady that I usually use, Cindy, is the reason that I went with the company. My account right now, for some reason, was switched over to corporate account so I'm just waiting for it to expire so that I can switch back to Cindy because of her personal experience and I can call her when I have a problem and she gets things taken care of for me.

I really liked most of the technicians that First American sends to my home. I got very frustrated with the refrigerator repair that they ordered parts that the technician knew wasn't gonna fit. I had them sent straight to the house, and they sat there for weeks while we waited to get another technician out to say, "No, those parts don't fit." Then we waited for months to get a new fridge. I was really frustrated. It took almost two months to get the refrigerator resolved, and I was living out of the cooler. First American has been really good on plumbing issues, but I feel like they have taken a lot longer with the appliances. We only have one oven and one fridge. We need those things fixed quicker.

I have filed several claims. It has been going well. There had been a couple of times when the people that First American Home Warranty have had come out weren't doing the right thing with the right product. We've had a bit of issue with that, but not enough to make a big federal deal out of it. When you're dealing from afar and over the phone, with the computer, it's hard to know exactly who's coming to the house.

The prices always go up. However, First American Home Warranty helps me immediately when I call them. Also, their technicians are efficient. They come out, see what they need to do and they're done.

I've had to use First American Home Warranty several times and I'm very happy with the service. I like the security of knowing that if there was anything that went wrong, I could just make a phone call and pay the 85 fee, and have somebody come out here and take care of it. I got online, filed the claim, and the person that did the service got back to me. Every time that I've had a call, they were very quick to respond, set up an appointment, and I've been very happy with the service that I've got from the contractors that First American uses. It's worth the peace of mind, especially buying a used home or previously owned home that is about as old as this one is. Anything can go wrong.

I'm very happy with First American Home Warranty. Anytime I've had to call First American, they have sent contractors and took care of it. This is the third year I've renewed them. They pay a lot more than others. Also, they pay more if you have air condition or a heater that went out. I recently had toilet malfunction. The contractor got the part and put it in.

I was shopping around and First American had the best deal. Their customer service was good and the reps weren't overly pushy. They had good follow-up. Submitting a service request is all done via the app and normally, you’ll get a text message that says who your provider is. There was one time I had to call First American to follow up on things but it's always been positive and super easy to use. The techs have all been from reputable companies that I have known in the Omaha area. We've had various services done and all of them have been done well. The quality of work is great.

I have been a patron of First American for over 10 years. This home service has been used for everyday home repairs. We have had issues with one of our AC units for the last three years. When summer comes, the AC unit breaks down, we call First American, they put a band aid on the problem, and it putts along for the remainder of the summer. This past summer, the AC unit failed (again). We called First American, our home warranty service.

I first became aware of First American Home Warranty when we bought our house; it was included, and we've kept it for 18 years. My experience with the technicians has been hit or miss—some are good, some not so much. Recently, we had an issue with our garage door—it still isn't fixed, and I haven't heard from anybody about it, so I'm not sure where things stand.

I first heard about First American Home Warranty when I purchased my home; my real estate agent recommended them as part of a negotiated deal. It’s been close to a year since I started using their service. I’ve had a mix of experiences with them when filing claims. On one occasion, my ceiling fan in the master bedroom, which was a good brand, needed replacement. Unfortunately, the replacement they provided didn't match the quality or color of my original fan; they opted for the cheapest option available, which was disappointing.

I've been a customer with First American Home Warranty for over five years, and my experience has been consistently positive. Recently, I had a plumbing issue at one of my residences, and First American promptly arranged for a contractor to assist. While the timing depended on the contractor's schedule, First American made sure everything was organized seamlessly. The contractor was extremely professional, thorough, and explained the issues clearly. The repair took around 30 to 60 minutes, and everything was left clean afterward. I always recommend First American to friends who ask about home warranty options. They are the only company I would use.

I have mixed feelings about my experience with First American Home Warranty. Initially, I heard about them through a recommendation and have been with them for about seven years. The challenges with the service started when I had a claim for my fridge. The ice machine wasn't working, and although they repaired it, the problem persisted.

I had a claim experience with First American Home Warranty concerning my garbage compactor. I found out about them through my broker, who recommended their services. The process for replacing the garbage compactor took a couple of weeks as they waited for the unit. Despite the wait, I appreciated the technicians they sent out. They were very polite and worked efficiently to complete the job correctly. Overall, my experience with First American Home Warranty was positive, and I would recommend their services.

I've had a long-term relationship with First American Home Warranty, spanning over 50 years. Recently, I had an issue with my dryer, and their technicians came out to fix it. The repair was temporary, but the dryer is working fine now. I've dealt with these technicians before, and they have always been satisfactory.

I had an electric claim with First American Home Warranty for one of our outlets that lost power. They connected us with a company that came out a couple of days later and resolved the issue promptly. In my recent experiences, the technicians they send out have been really good. The claim process is all done online, which is seamless for me. After I submit the request, I'm informed that a technician will reach out to me, usually on the same day or the next. I pay a $100 fee online, and then the technician comes out to service the claim. Although I used to have problems with them in the past, their service has been outstanding over the past year or two. I would rate my experience a 4 out of 5.

My experience with First American Home Warranty has been quite satisfactory. As a property manager, I've used their services about three to four times a year on behalf of Richard, the property owner. The process of submitting service requests has been efficient and smooth, though I usually need to call in rather than use online systems. The technicians and representatives I've interacted with have great attitudes, and the contractors they've sent out have been good as well. Overall, based on my experience, I would certainly recommend them to others.

I was with First American Home Warranty for three years on two properties. The only time I tried to use them was when the garage door opener broke. It was clearly broken as you could see the gears were in pieces. I called and they sent a contractor out. After a day I was told the repair was NOT covered. I called and they explained the door was not covered. I told them the door was not the issue it was the opener. The contractor reported the door was too heavy and that was the problem and the door needed to be replaced.

Absolutely the worst customer service! We filed first repair order for our dishwasher 11/23. First American Warranty sends totally incompetent contractors who have yet to fix the machine. Now almost 2 months later, still not fixed. As importantly, the company does not care about the customer.... No return phone calls; failure to follow up as promised; totally blaming others. All they cared about was collecting the $85 service charge for each and every visit. Shame on you! Would never use this company again.

There was a problem with my heat not working properly just before we had the cold front coming through the area. I called First American and soon Air Tillery came out diagnosed the issue. It didn’t take long for the part to come in and the technician was very helpful with a pleasant attitude.

Russell and Jayden worked tirelessly to install the water heater and to ensure it was correctly connected. They checked, rechecked the heater before they left to ensure it was working properly. They were thorough and efficient. They even explained how the temperature was set and what to do in case of problems. Appreciate the professional efforts and would highly recommend this team.

American Home Warranty-if I could, I’d give them zero stars. We got and upgraded a home warranty for an elderly woman, my grandmother (age 87) who recently moved homes to be closer to her family. The second week in the home she had a significant sewer leak under the floor from the bathroom all the way to the front closet, hall, and sewing room in less than 30 minutes. American Home Warranty has one plumber in our network area who is an hour away from us. The service is estimated to be there within 24 hours or less, and so I had to call in someone locally who could stop the leaking plumbing issue.

I have been pleased with the professionality, timeliness of responses, and overall quality of the help provided by First American and those they contract with. They keep me up-to-date along the way regarding the status of my service requests. It gives me peace of mind to know they are here to help!

Response has been quick and communication has been excellent in setting up appointments for repairs with good repair companies available when needed. Replacement has been available though it takes persistence on my part to get it approved. The customer assistance has been good overall and the response time excellent. Would be nice to see the companies available and ability to choose.

Everything is a battle with these people. Not worth the time and effort to just get mediocre assistance. Total scam. I don't care who recommends this company to you, do not fall for it. Big mistake. Save yourselves.

Appeared that the drain had cleared by the time the service tech arrived but it was reassuring to hear from him that he inspected it and everything was good. This was two days before Christmas and it was good to know everything was functioning properly. Done done done. All good.

Had a dishwasher leak on Dec 27th. It is an urgent issue - mainly because I was not able to close the valve to the dishwasher. So I to drain the water and close the main water supply when not needed to avoid water dripping to floor. For that the first appointment I got was on 1/04 I week later. On 01/04, my appointment was between 8am - 12pm. I waited there till 2pm. But nobody showed up. The contractor company closes at 2pm - so I couldn't call them up at that point.