First American Home Warranty Reviews

I've used First American for my HVAC, my oven, my stove, and my dishwasher. For some of them, the customer service was really good. I called them and then told them what I needed. Then they would call a repair service in my area code, and then they would send it. One time was very disappointing. They sort of just gave up and said they couldn't find anybody. Then they said, “If you wanna find somebody, then that's fine. You find somebody and tell us.” But that's not what I paid the service for. I did find somebody on my own to repair it, and then they accepted that person. So, it was an inconvenience but a minor inconvenience. Other than that, they have found the people and told them to come, and then I just get either a text or an email to tell me the company that's coming, and they will be giving me a call shortly, and they usually do. It's usually within three business days that I hear back from them where they found somebody.

They are great to work with. I used to have a company called Home Shield. You could never get a hold of them for anything. But the First American it's easy to place the service order and get it done quick.

I have been without a shower or toilet for 8 days. Plumber claim sewer line outside the home busted. Shower will not drain and toilet will not flush. But wash machine, dishwasher and kitchen sink drain no problem. I asked home warranty to send a different plumbing company out for a second opinion. Second opinion was denied by warranty company. Took way too long for claim to be processed.

The dishwasher repair person came out from Sears. Then, I had to call again as the problem was not fixed after waiting for days for parts to arrive. I had to call a plumber this time and the plumber noticed that the dishwasher tech forgot to tighten the bolts which led to a flood of water in our cabinet.

I like that it’s easy to book a repair. I’m not happy that the contractors are so far away and appointments are days away and not happy that there’s out of pocket expenses that pretty high. But it out weighs what it would have cost without a home warranty.

Took 8 weeks to get this service request resolved.

My realtor bought First American Home Warranty for me and I'd recommend them. Submitting claims with them was easy. It was all online. The technicians were great. They knew what they were talking about, and they fixed the problem. They were in and out.

We purchased the home and the First American warranty came with it. It’s just been a couple of months since we’ve been with them but I’ve submitted a claim. I called in and it took me a while to get through the phone tree since it was the first time I was doing it. I had to go through some hoops to finally get to speak with somebody who wanted me to just file the claim online or through the AI agent on the phone. The claim was for the air conditioning and it only took a couple of days for the techs to come out. They said it was fixed but when we used it, it didn’t work. So we called back and First American sent a second contractor out the very next day, which was appreciated. They fixed the air conditioner and it's been working since. The quality of their work was very good.

Submitting a claim has been fairly easy in the two years I’ve been with First American. I go online, and the website is easy to navigate. The technicians perform good-quality work, but I did not have a good experience with one technician from an HVAC company they sent out. They fixed the issue, but I made a complaint about how my sister-in-law was treated.

Submitting a claim to First American is quite easy. The first one was rekeying the home. Then later on, I did another for a problem with a board on the dishwasher that came in the house. It was faulty and had no digital display. The only thing that surprised me, which is part of the rule, is that there is an upfront payment for all of the services. The person who did it did a great job. For the dishwasher, the first board that was replaced failed after like a week. So, it took a while to get it replaced again because I had to get the fellow back out to confirm that it was the same issue. So far, it's been working fine. Prior to that, I didn't even know what type of cycle I was running. I just know it was running.

The home warranty with First American was given to us as a gift by the Realtor for closing on our new house. I’ve had it since May 8, and it's easy to file a claim online. I’ve used it three times. One for re-keying locks on the new house, another one for a plumbing issue that was not covered by First American, and the third claim was last Sunday about a refrigerator repair. The techs for the first two were fine but the last one has yet to come. I was going to call today and see if they were going to come, because they kept saying they were low on staff and couldn't send somebody else, and it's been four days since they called me first.

We've been with First American for 13 years and for the most part, the service is good, but it can be a little slow at times. I don't think that their choice of repair people are as good in Eastern North Carolina as it should be because sometimes you have to wait. They give you a 7 to 14-day time period that the contractor come out and look at whatever you got, but then sometimes it's pushing the 14 days before they get there. I've had a washing machine that broke down right now, and it took them nine days to come look at it. Now, I've been told that it's unrepairable, and I'm waiting on the contractor to send the stuff back to First American before they'll tell me what they're going to do as far as replacing it or sending somebody else to look at it. So, they could be a little slow, and they need to improve on that. My wife's not really happy it's taken over two weeks to get a washing machine repaired.

I am writing this review to warn anyone considering First American Warranty Services: DO NOT USE THEM. My experience with them across two separate homes and multiple appliance issues has been nothing short of a nightmare, culminating in me canceling both contracts out of sheer frustration and a complete lack of support.

I greatly appreciate how fast you get help to me when I need it. And how courteous your associates are. Thank you for being there. I am so happy to have this service. I recommend this service to anyone who owns a home. Dawn **.

We were made aware of First American during the home purchase, and in the two months we’ve been with them, everything has gone well. We put the claim in, paid for it and got an immediate response. They got the technician out who surveyed the issue and resolved it. Everything was professional and well-handled. Hopefully, I don’t have any more incidents but if I do, I look forward to working with First American. I’m very happy and satisfied with my experience. People should sign up with them.

Great service and professional service, keep up the representation of an excellent company. Look forward to a long relationship. First American Service Company has picked a valuable company.

The claims process is pretty reasonable and the technicians that First American sends out are mostly good. I would recommend them.

Horrible service. I pay $65 month and $95 for service call and they never seem to have anyone available for at least a week! Customer service, they have none. It’s a joke or you’ll be sorry!!!

Updated on 05/25/2026: After so much of escalation, the technical came for the 3rd time and literally harassed me to pull the dishwasher which was supposed to be done by him. I did myself and then he fixed the parts which didn’t solve the problem. This time told me that he has to replace the motor. This shows that he is not a qualified technician to fix this problem. The problem is on going for 7th week. Surprisingly he didn’t put the trays inside the dishwasher and made a big mess in my kitchen and ran away. Shame on First American to have contractors with such unqualified technicians

BS. I placed 2 orders one for an over-the-range (built in) microwave & the other for a hot tub. Order received and tech comes out orders part, but didn't order right color, they changed the color and called FAHW, they said they only have to replace the part, if the color doesn't match the rest of the appliance, it doesn't matter! I said BS, if I have a stainless-steel microwave and you're going to come & put another color on it, like black or white, that is voiding the warranty. You are to provide replacement parts that are for the make and model, which has the color in it. FAHW said "Well, our contractor could only find that color and you will have to accept or do a cash out."

After a loyal customer for several years, I have decided to terminate my service. Your team was extremely terrible with trying to address my concern(s). Multiple requests were submitted for service, and the contractor selected by your company no showed. TWICE. Apparently, this is a pattern and accepted through your company. Even though this was escalated to your customer resolution team, I spoke with Axel who claimed to be a Supervisor and the impression was pretty much to deal with it, not a big deal. Go back and listen to the recording. I will no longer use your company and discourage anyone and everyone to not to use your company.

First American Home Warranty does NOT provide quality Service Techs. They employ "Fly-By Night" Techs that are NOT of good quality. The service takes too long for action. Techs do not show up as scheduled. Too many disappointments. I have had enough! Beware!

I purchased a home with a First American Home Warranty and several upgraded coverage options, including the "First Class" package. We discovered a major leak in the kitchen faucet on move-in day. With a 10-month-old baby in the house, this was a critical sanitation issue for washing bottles, not just an inconvenience. Despite paying the ~$100 service fee immediately, the process was a failure of logistics and policy.

Absolutely terrible experience with First American Home Warranty. My garage door spring broke, which should have been a simple covered repair under my warranty. I paid the $125 service call fee, and the contractor they assigned came out and tried to pressure me into paying an additional $850 for repairs and upgrades that I did not believe were necessary to replace the spring.

I've not had a problem with First American. When I need something done, they take care of it even though I don't know whether or not it would be on them. The time from when a contractor comes out to evaluate my problem until the time they get it fixed sometimes can be quick, but other times, like this last time, it takes weeks. My furnace stopped working, and they had to come in and replace something. I was without heat for a week or two before they were able to get me taken care of. They had to order a part and First American kept telling them the part was coming.

Our family has been without properly functioning AC in Florida since January 2026 despite multiple service visits through First American Home Warranty. The same contractor was repeatedly sent out and we were told multiple times that the issue was “fixed,” primarily related to refrigerant leaks and condenser coil issues, but the system continued failing to cool properly immediately after technicians left. After months of failed repairs and delays between appointments, we are now being told the issue is an inaccessible underground line set requiring approximately $3,000 in “modifications” that are allegedly not covered.

My first experience with First American was about four years ago, and it was excellent. I had replaced a washer before they could even respond about it, ‘cause I had a load of clothes. And they just paid me exactly what I had paid for the washer. But subsequent things, the service fee for somebody coming out just keeps getting higher. Of course, it seemed to me like everybody has. But at the same time, it has been a good experience. 

They sent me this to complete about a recent experience. I have not had a recent experience. Must be a scam/fake company. It's unfortunate that fraudulent companies seem to be the only ones out there these days.

Claim has been filed and I have been advised it was approved. So far, I am happy. Ask me again when work has been completed. I am waiting for parts to come in and for the AC company to call me for an appointment to install.

After becoming deathly ill due to carbon monoxide leaks, I filed a claim. No plumbers were available & I was to find one. If the bid was over FAHW budget, I was to get approval. I didn't follow rules but FAHW honored and paid my $2500 plumbing bill regardless. I thank God for you all! Whew!

I don't know anything about garage door components. When the service tech got here he said that the springs were not the right ones for the door. Since I don't know anything about the door I had to take his word. He said that he needed to replace the other springs so it matched! The house is only 3 years old. When they first installed the door I would assume that all the parts should match for the door.

First American Home Warranty has been meeting my expectations. We got a free year of insurance with the new home we purchased. We submitted two claims so far. Overall, it's a good experience, but sometimes it's hard to understand which category to choose. We had a problem with one of the water heaters, and it wasn't immediately clear which category to go, because it doesn't show you the subcategory. So, you have to go through each category until you find the right category. But overall, it's okay. They should have a full list of subcategories or help, allowing you to search what you're trying to solve, and it chooses it for you. Other than that, the technician came on time and was effective.

I told First American that I needed a locksmith, and the locksmith came. He was nice and friendly. He worked fast. It was very good. One broken lock is now not broken, and I have new keys. It was a quick professional job. It went well. It's good to have a backup plan if things go wrong, especially in an old place like this.

We bought a house and First American was the home warranty that was offered to us. So far, their service has been fine. When I submitted claim online, the process was easy and their tech came out the next day to fix the issue that we were having. He was polite and knowledgeable. He was pretty efficient and he was done within 30 minutes to an hour. The quality of his work was good, too.

I saw a TV ad or something on the phone for First American and I liked the cost. First American’s is reasonable compared to others. But I looked at three companies before I decided to go with them. I call and speak to a representative when I submit a claim and tell them what is going on. The process is easy since I know what I can call about from my paperwork. The rep gives the name of the company, the location and the phone number, and I look them up on the internet. I’ve had good luck with the contractors. In my most recent claim, some of my more expensive electrical plugs stopped working and the techs came to replace them.

In the seven years that I’ve been with First American, I’ve been getting good customer service. Most times, it's very professional and I have been satisfied. I usually call in to submit a claim and the technicians they’ve sent are good. I've only had one tech five years ago that I wasn't pleased with. I have two air conditioners, and he came to service the one upstairs. He said I needed a new filter and he didn't even try to diagnose what was wrong with my unit. I was taken aback by that.

My First American home warranty was acquired for us by the owners when we bought this house. They covered us for the first year, then we had to pick up the payments from then on. We've been with them for about 14 years now. When I have to submit a claim, I call them and their agents are good. They give me the name of the contractor and a contact number. Then, most of the techs they send out are pretty good. This last one was a little wagon, but most of the time, they're okay. Also, the waiting time could be improved because I had to wait two weeks for a new washer.

First American Home Warranty is a great service if you're a homeowner. They have been very responsive. The service has worked out for a lot of repairs. It was cost-effective. It saves me a lot of money on my home repairs. I do everything online, and I just deal with the subcontractor. Sometimes they get local contractors to do the services in Albuquerque, and some of them have been not the greatest. That's the one they need to keep an eye on. For example, we had a swamp cooler that needed to be replaced, and the service provider they initially assigned to the job is notoriously bad here in Albuquerque, but FAHW changed after we complained. We recently did a garage repair. One of the sensors was bad. First American sent people out and fixed it. Both of the people that First American contracted with, who are local subcontractors, did a good job. I've recommended FAHW to families and neighbors who are looking for a home warranty.

I purchased a home warranty with a repair or replacement guarantee from First American Home Warranty with a swimming pool rider. My first claim was for a broken light in the pool. Of course I was told that the swimming pool light is not covered, even though the salesman originally told me that any problem with the pool would be repaired or replaced, STRIKE ONE! This week, my water heater started to leak. I called and a repair company was dispatched. AZ Remodeling and Plumbing. I was charged $100 for the service call. The plumber who arrived told me the unit couldn’t be repaired and I would a new one. In fact, he told me I would be getting the identical unit as a replacement.

Excellent, serious and reliable home warranty company. We have been on since 2020 and have no complaints on any of the services. Highly recommended for your home needs. All the claim have been handled by professionals and the service has been great.

I’ve been with First American for five months now. I submitted a claim, and the techs were great. Two of the stove burner sensors were bad, so they replaced them. Everything's good since then. I would recommend them based on their ease of use and customer service.

The First American Home Warranty is the best insurance company! Very happy with their coverage and services!

First American Home Warranty is excellent. The technicians that does the repairs are professionals, helpful and thorough. Having a FirstAm warranty gives you peace of mind, knowing if something breaks down they have your back.

I was purchasing a new house and my Realtor recommended First American Home Warranty. I've been protected for about a month now. It was easy to get enrolled. I have called them a couple of times for a couple of issues, and other than having to pay for the service call, they were simple issues. It turned out not really requiring much intervention, but the contractors were competent. They were friendly. So far, I’ve been pleased with the service that the contractors have provided.

The diagnosis was spot on by Mike **. He came back and replaced the part after a 2 days to get my ac going again. But the ground/green wire and other wires were left dangling outside the fan which is an eye sore. I wish the aesthetics were cleaner.

Michael was very polite and friendly and went right to work getting the job quickly, 15-20 minutes. He left the work area clean and I don't know I need to write of much. Discourages wanting to do it.

I've been with First American Home Warranty for at least 15 years, and I'm not really having any problems with them. Submitting a claim is easy. I usually do it over the phone. The turnaround time is quick. The latest claim I did was a plumbing issue, and the techs were very good. They communicated. They came out, they assessed the situation, ordered the parts, and when the parts came in, they came and installed.

I have had FAHW for several years and used them many times. Some of the contractors they use are not highly rated. I recently had a plumbing issue and didn’t have the “additional coverage” and paid a ridiculous high cost for fixing a toilet hose bib, which is a $15 part and took minutes to replace. If the plumber had told me, “look you can add the additional coverage and this would be covered” I would have. He tried to fix the toilet flush mechanism as it kept running. That part is covered; however, his replacing it did not fix the issue.

My experience with First American has been better than it's been. Sometimes it's really good and sometimes it's not. Their customer service is usually good. The less I can do online, the happier I am. They treated me well for the most part. We've had a few snafus, but I strong-armed them. I'm mostly satisfied with them and I keep going back because their prices are reasonable and they don't nitpick every little stinking thing. They're usually very good, but they're not perfect. But I still would recommend them.

We had a Realtor buy us a First American home warranty on a home that we bought a few years ago. We've maintained it on the last three homes. Filing a claim is easy, and it seems like the rate's fairly reasonable. Their representatives are generally good. There have been some issues. For a recent one, trying to get a dryer repaired took a little longer than my wife would've liked. It took four weeks, but it got fixed. We were happy with the people that came out and serviced it. They were very knowledgeable. The time might be the only thing that I would like to see improved. However, that might be living in Central Oregon. Maybe the options for speedier response aren't quite as good. Just recently, somebody was asking us about it, and we've recommended First American.

I purchased a house in 2014, and I went through and looked at three different warranty companies and bounced them off each other. They all were the same, so it came down to the price. First American Home Warranty seemed to have the best deal for me at that time. I signed up and the service has been good. I submit claims online through their app and it’s very easy. They give me the name and a telephone number or point of contact. The contractors are a 90 out of 100. Out of all the times I've dealt with them, they only had one contractor I thought was bad. Recently, our water heater was making a bunch of knocking sounds. First American had someone come out and they explained to me what was going on, then they flushed it.

When we bought our house, the owner gave us a two-year home warranty from First American, and then we carried it on last year. We didn't have to pay for the first two years, and then when we renewed, First American tried to up the rate more than what the owner had to do. Then we told them that it wasn't fair, and they came down a little bit. I'm up for renewal again, so I don't know if they're going to try to keep making it higher each year.

I recently changed home warranty providers and the process was very easy. The representative couldn't have been more pleasant and helpful. He explained the Starter, Essential and Premium plans - their coverage, differences and pricing. Every question I asked was answered clearly. There was no pressure to upgrade. The Premium plan was the best value so that is what I chose. I haven't had to schedule service yet, and I hope I don't need it, but my experience so far has been so much better than my previous home warranty provider that I am very comfortable. First American has been around for many years and I feel secure in my choice.

I have not submitted a claim recently but when I have appointments were scheduled promptly and services provided professionally. Having this insurance is cost effective when needed and services are provided promptly and efficiently.

First American has been great. They respond quickly. If anything breaks, it only takes a couple days to get things fixed. In any issue that have arisen, they've been really responsive. The claims process online is really simple and straightforward. They have multiple choice questions, and then you describe the problem. The contractors usually contact you within two to three business days, and sometimes, the next day. At the most, I've waited around three days for them to contact me. When things break, First American makes it really easy to get it fixed.

When I bought my home five years ago, the sellers added a First American warranty to the sale of the house. I used it during that time, and then I didn’t use it for a couple of years. I realized that it was helpful, so I signed back on. I didn't use it a lot to be very familiar with it. I probably used it four times in the two years that I had it. What I liked was being able to submit a claim easily. What I didn't like was the limited options for who I could use and they seem to be smaller companies that might just need the work. In some of the conversations with them, I got the impression that they were very limited on what they could do that the warranty would pay for. Other than that, First American is good to have for peace of mind. It was helpful to me in several situations. So, I would recommend it.

I bought this house with a First American warranty, and I just extended it. I've been covered for seven years now and whenever I need a service, I submit a claim on my phone. I do it online and it's really easy. So far, the contractors they've sent out have been good. I recently had a claim for my AC. A couple of items burned out and they replaced them.

First American Home Warranty's monthly is good. Normally, I set up everything online and the turnaround time is quick. If there’s an issue, I call and speak with a rep. My friend told me about First American Home Warranty and I will also tell people it’s a good warranty company. They can go with it.

I knew about First American Home Warranty since 2007. This is my first home purchase and I used them. When they called and told me about their rekey service for 100 bucks, I thought it was awesome. I had 6 rekeyed and the guy they assigned seemed cool. So far, my experience has been great. People want to be able to protect their appliances and First American helps out so they don't have to pay $1,500 or even more if it's their fridge or air conditioner.

I was with another company but that didn't do me right. I checked into First American, and they seemed legit enough for me to go with them. I've filed one claim with them and it wasn't difficult at all though it'd be a lot more simple if they had an app. But the technician was pretty down to earth and straightforward with the information. The work he did was great. I'd recommend First American.

The coverage is a great value for the price. The services are easily accessible and the response time is great. Occasionally, we have experienced some difficulty in getting timely response from the selected local contractor but overall we've been happy with the contractors and their servicing.

I was going online and accidentally found First American Home Warranty. It was on the news, then I chose them and I rate them a 10. The service has been great 'cause they're on top of it and they said what they would do. If they can't fix it, they replace it in a timely manner. Last month I did a claim for a leak under my bathroom pipe and the contractor was prompt. Everything is good now.

I bought my house back in November, and First American was included in the deal. So far, I've only had to use it one time, and it was to fix the heater in my house. I just went on the website for the warranty and went through the whole process of doing the claim, and it sent me everything that I needed and texted me who I would be dealing with. It seemed fairly easy. The website was fairly easy to navigate. I don't think I had to spend too much time trying to figure out where things are at. They assigned me a service company. The guy came over, fixed it really quickly, and he left. I had somebody at the house, and I was at work when he came by. He made a comment that he kind of wished I was there so that way he could show me how to fix it next time because it was just a clogged line. But after that, I haven't had to use them. They didn't charge me anything, too. So far, so good. I can see the benefit in having the warranty.

First American Home Warranty has been awesome. I gave them a call, and their prices were good, and their coverage was great. I signed up then. I did a claim for my HVAC system just a couple of months ago. The techs did diagnose the issue, and they got me going, but they said, “This is not good.” They talked to First American. I was totally out of it, as far as the conversations back and forth, but the next thing I knew, I got an email from First American stating that other parts were going to be ordered, and then I got a whole new system.

First American's claims process was pretty good but it was kind of a one-way traffic. I've never had a call from them, but I've reached out to them when I've submitted claims. I've also never gotten a call from a supervisor or anybody even though I've requested callbacks from them. Despite that, when submitting a claim through the website, it's very easy. You just go on the website and pick the issue, describe the issue you're having, then pick a technician and the trade. Then they assign a contractor to come out and the contractors are usually good about getting in touch with you quickly after you submit the claim. They set up an appointment to come and fix something and so far, I had no problems with any of the guys coming out.

FAHW has ALWAYS had my back in some really tough situations. I KNOW when I need repairs to my home FAHW is there for me. They haven’t disappointed me ever. The customer service bends over backwards to make sure I’m happy with their service and the company they send out. I’ve already recommended them to many family and friends!

I am happy with the overall service you provide, but unhappy that there is no relief after staying with you for seven years. Speaking to Julian on 03/16/26 was a pleasure. He was courteous, and more important, he listened well, without interruption.

Customer service is awful and they rarely approve a repair. We had a contract with them for two years and repairs were made a whopping 28% of the time. There were a total of 3 incorrect diagnosis which we had to pay for out of pocket after being charged a diagnostic fee. There are too many other choices out there to FAHW.

I have been a FAHW customer for 6 years and only placed a few small claims. In January my built in refrigerator stopped working and I placed a claim since I have always added this to my coverage. They assigned Premier Services, Inc whose 1st appointment window was over a week away. The vendor was horrible from the beginning. That review will come separate but the manner in which FAHW listened to this was on deaf ears.

First American Home Warranty (FAHW) likes to deny claims even after their representative (Steve) have found grounds to reverse the denial upon appeal. FAHW sends out the worst contractors to your home, like ARK Plumbing, who screwed up my toilet on a job. FAHW approved them for the part to be replaced. When I demanded another plumbing company, they finally granted me Plumber’s Inc, who came out and said the part that was replaced by ARK Plumbing broke. FAHW DENIED when they heard they needed to replace my entire toilet. Joseph in FAHW appeals calls me and says my claim is now in appeal dept on 3/20/26. I called again on 3/24/26 to check the status with Erik in appeals dept. He said it’s still DENIED!! Why am I paying them $890/year with a $95 deductible if they won’t honor the contract that they made me sign??

Don't use First American Home Warranty if you want your things fixed within a month's time. I reported that my dryer was not working on 3/10/26. The technician assigned, SEARS, made an appt with me for 3/14/26 between 8am and 5pm. I spent my entire Saturday waiting for a technician to arrive. He arrived at 5pm. I had reported the exact problem with the appliance as it was not hard to diagnose (the drum was no longer spinning). He came without any parts and then said he had to order them. We waited for the parts to arrive and were told their next available appt wasn't until the 24th of March, again between 8am and 5pm. I took the day off of work to wait again.

After years of paying into this service, it feels like a complete waste of money. A home warranty is supposed to provide peace of mind, but instead, it has been nothing but disappointing. Based on my experience, I would not recommend this company. At this point, I feel misled about what this service actually provides. I would strongly caution others to read the fine print carefully before signing up.

They're Great! They always come out on time and their technicians are courteous and knowledgeable. If something needs a part they don't have they make arrangements to come back as soon as possible to get the job done. They are "A Okay" with me!

First American used overseas reps when I filed claims, and it was hard to communicate when English was not their first language. Other than that, it was okay. But after several years with them, First American told me that my coverage would not be renewed. Maybe they prefer customers who pay every month and don’t file claims.

My water heater has been out for a month. I approved repairs and put down a deposit over three weeks ago. Still no replacement only the runaround and weird excuses. Terrible service such as they don't have a order number, I haven't approved but I have, they have shipped the water heater but they didn't and they would buy one at home Depot so the plumber could pick it up and they did not.

If there were zero stars that is what I would rate them. This home warranty is a SCAM!!! They sent out a plumber to fix a problem. The first time the repair lasted a day. The second time the repair last four days. The third time they made me get an "outside reimbursement," where I had to find my own plumber and then be reimbursed. I used a trusted plumber and then the company would not cover the repair due to the "verbiage" used by the plumber. I put a photo below of the mess they left my elderly father with in his bathroom. They will take your origination fee and your service fees but will not do their due diligence to ensure your service need is taken care of.

I was impressed by the customer service representative, Teonna **, who took her time to explain all what the plans entailed. I was so impressed by her professionalism that I decided right then to sign up for plans for our two properties. I appreciate how informative and complete she was. Thanks!

I called in on November 19, 2025 to claim top burner ignite is not working. It took 2 weeks for the technician to come out. He had to report the issue to First American Home Warranty to place order the part. I called First American Home Warranty a week later for the status on getting the part. They said they have to gather the information. I called a week later and they said they offering to buy out and send me the form. I fill out the form and send it back to First American Home Warranty on December 2, 2025. They told me I will receive the check in 45 business days which is February 1st. I did not get the check so I called again on February 15 and they told me I will receive the check on February 27. I did not receive the check so I call again on March 10 and they told me the check will go out on March 13. That means now I have to wait for 2 more weeks hoping to get the check. I will follow up with another review in 2 weeks.

We had a leak in our master bathroom faucet which after two months still hasn't been fixed. They sent three different contractors out who did NOTHING all the meantime I'm getting the runaround when I called. The contractor would tell me their report was submitted and they were waiting for authorization so I would call First American asking about the auth and they would tell me they were waiting on the contractor's report.

We heard about First American Home Warranty on the TV. We were with them for more than two years, but we cancelled it and then started again about three months ago. We submit claims both over the phone and online, and the phone is very good and easy. First American had someone service our garage door last month, and the contractor was good. They’re good. They fix the problem and that's the best. All my products are repaired.

First American was part of the deal to purchase the house and we’ve had them for just under a year. The claims process was very easy. It was all online. The tech did a fantastic job. He came and troubleshot the issue and sent his information back to First American. It was perfect.

I live in a million-dollar-plus home with appliances that are very expensive, and I was looking for a company that had higher limits than most on replacement appliances. I decided to go with First American, and I’ve been with them for about 15 months. I had difficulty with my first claim on the air conditioner. I went on a cruise and when I came back a month later, the air conditioner was not working. First American had every right to question if I bought this policy for the sole purpose of taking care of a pre-existing condition, and I wound up dealing with customer service. It was in the middle of the summer and I had it repaired, and they ultimately reimbursed me for the $1,200 that they denied. Plus, in the middle, because of the long delay in disputing it, they sent me a free portable air conditioner. They went out of their way to make up for their allegations.

We were looking for a warranty about 16 years ago and First American’s reviews were good. Back then, there weren't a lot of home warranty companies that were advertising in our area. So, we decided to pick the one that said they were doing the best and we've been with First American ever since. When we first started, it was hard for First American to find people to come out here because we live in the country. But now, within two days, somebody's out at our place.

Knowledgeable, courteous, fair and usually settles the claim quickly-easy to start a claim. Great home warranty plan and great people to deal with. Encountered no issues when faced with a problem/questions.

We needed a home warranty to cover stuff we needed covered and we’ve had First American since we bought our house several years ago. The experience could be better when submitting claims. I would rather talk to a person than a computer. When we started, it was that, and then they transferred it over to computer talk. But the reps have all been great and dealing with the techs has been amazing. I try to refer First American to others when they buy a new home.

We've been using First American off and on for a couple of years now. I needed someone to come out pretty quickly, and they actually did not even call me. I ended up calling them and trying to figure out when they were going to. And the guy told me, he goes, "If you need to, then you're gonna have to call somebody else." A few days later, he called back, and then that's when my husband was able to set up the appointment. I was not happy at the time. My tub just kept leaking, and it wasn't just leaking, but it was starting to pour out of the faucet. There was no way to stop it. If I turned off the water, then, obviously, the rest of the house would have been without water.

I've had some good and some bad experiences with First American. It takes a while sometimes to get things done. We had our oven burner go out and that took a long, long time to get that repaired. But they're good with what they say and with what's covered. The people that you talk to are very polite and efficient. With the ice maker, they switched companies. One company came out two or three times and one man told me I needed a new filter. I got that. The ice maker still didn't work. Then they switched me to Sears, which they have been really good and quick. It hasn't even been a week and a half since the man came out and looked and he's gonna replace it today. At first, I asked them to switch, but they said they couldn't do it. They had to send the same man out again. But then, when I called back the fourth time, they decided they would switch since it had been taking so long. But other than that, I've been pretty satisfied.

Well long story short hot water heater gone out due weather conditions Rosamond California. The best customer service 5 stars ⭐️⭐️⭐️⭐️⭐️. Only paid for upgrade. Hmmmm best decision made. First American Home Warranty highly recommend. Won't go wrong. True witnessed. Very happy. Have smile 😊 like our family indeed. Sincerely ** Family 🙏🏾

I have four policies with First American Home Warranty on four homes. Home warranties are a bit difficult to deal with, but First American was better than the first one that I had so far. The claim process is not difficult once you get them. The claims representatives have been fine. A lot of times, a lot of them are out of the country, and sometimes it's a little difficult to communicate, and to find out they don't have a brick-and-mortar or space anywhere here. But once you get the actual order in, it normally goes well. I have always had polite technicians who did good work.

I purchased my place this January, and my Realtor bought us FAHW. He did this all on his own without even asking. The policy covers all the good basic stuff everybody runs into. I had the locks changed out recently, and I still have another couple of claims to go. I just haven't really gotten around to doing it yet. But submitting a claim has been pretty simple. I don't think it could be much easier. The tech who came out was great as well.

It's very easy to submit a claim to First American. You go online, you pick your service, pick what your issue is, and you pick it and do it. So the online version is very simple. Then they give me the name and a phone number. Usually, the vendor will send me a text or an email giving me the name or who the service tech is gonna be, and that is before they show up. For the most part, the contractor that you get is a hit or miss. I had some HVAC issues and those contractors have been A+. When I had washing machine issues, the company that came out initially and they had to come back and redo the work. But to the point where the home warranty just had to send a whole new vendor. The new vendor came out and fixed it immediately. But 4 out of 5 times, the contractor that comes out does satisfactory work and then moves on.

First American has always been pretty solid, been around for a long time, and have a good reputation. We own two properties, so we've had several calls. A couple of the representatives have been good and have been excellent. Then we've let First American know the ones that have been bad. First American has been very reliable and we've definitely gotten our money's worth out of what we pay for our premium.

Having First American is a great way to mitigate things that go wrong in the house. I'm a Realtor so I've used them for years. I would get them for my clients, but then rarely did I have it myself. But now, since I've got some tenant properties that I'm managing, we've got the warranties on those, and it's been two years now where I had to deal with calling somebody and meeting somebody. I've filed several claims with them. The most recent claim was electrical. I just call their phone number and submit a claim.

Financially, having First American worked out neutrally. It's been worthwhile. 80% of issues have been addressed quickly. We had a burst pipe during Snowmageddon, and there were no resources available, which I completely understand. I file my claims online and there were some issues initially but their system works very well now. They have high quality contractors. 90% are good. But First American is charging more per call out per annum, which is a bit unreasonable. Though I've been comfortable with the amount I spend which is over $1,000 a year on the insurance that I'm getting that back through service and/or repair. For most of the issues we've had, First American's settlement has been fair and reasonable. I'm generally pleased with it.

Words cannot express how dissatisfied I am with these thieves. I suspect most of the 5 stars are bots. Not only did the contractor not perform any work on my AC but threatned me as well and left. American could care less. To this day, my AC is not fixed after giving them $125.00.

First American make it easy to look for competent people to fix some appliances that unexpectedly stop working at the house. When I have a claim, I go online, and within 24 hours, I get a response. The techinicians know what they're doing. First American is not perfect, but it's not really bad. What I like most about the service is they have specific people for a specific job, and it's not a random person that they would refer.

So far, the techs sent by First American have been good. Their claim process has been okay as well.

My furnace broke down. I called First American and they set me up with somebody. The customer service was good and I was surprised it was as good as it was. On the other hand, I didn't hear from the company they contracted me out to. I tried to call them, but the person who was the company's office manager was in the hospital, so it took him several days to get the appointment set to go out to the property. They then had to order the parts as well.

I like First American Home Warranty. I've been with them for five years now. Mostly, I set up the service I need online. Then I follow up with delays or some further explanation, or just clarity. I would tell others about First American, and if they want to use them, they should be ready to accommodate delays, and also to check on the type of contractors they use. Some contractors are not efficient and are not very thorough, just really wishy-washy. Then you have a problem not solved. Also, they have to know exactly what should be done, at least have the knowledge, and do their due diligence. Because sometimes things are not clear, even to the contractors coming. Some people are not knowledgeable enough or well-skilled.

We have had a First American Home Warranty plan for several years. They have replaced our fridge, though they required it to be white even though a stainless version of the same model was the same price. We had been happy with them until we had to file a new claim for a hot water circulating pump. Their plumber wanted $625 more from us to replace it as they insisted upon modifying the existing plumbing. First American offers us a $45 cash out option. A plumber checked out the cost of a new pump and the cheapest with his contractor discount was $318. I don't believe that even with their contract rate, that their plumber would do the labor and buy a new pump for $45. We will probably cancel and go with someone else.

First American seemed like a good fit for us. We've been with them for two months now. The sign-up process was fine. Our Realtor set it up for us.

Tried to do a lot research around home warranties before moving forward with First American as I know home warranties in general have a very bad reputation. Paid for every upgrade I could find to try and make sure my coverage was robust and was assured by the sales folks that if an issue happened they would make every effort in repairing or replacing if necessary with equal quality up to the limits in the coverage. Just had my first experience submitting a claim as had a water heater than needed to be replaced. They wanted to replace it with the lowest quality water heater they could find costing them well below their coverage limits. When I asked why I am not getting something of equal quality they told me they don't try to match quality but match specs (i.e 50 gallon tank). I refused to let them install the lower quality product and just asked them to pay what they cover and I will pay any difference in cost.

Getting disgusted by the requests for more reviews. I loved the company, but this is nonsense! You do what we need. I did a review. Please stop nagging. What more do you need. Are you going bankrupt? FAHW does what I need, when I need it. It serves its purpose! Stop sending requests. Review all my previous responses to services rendered! Stop nagging me!

It's a good experience when I submit claims with First American. I get fast responses. Their reps are good and so are the technicians that come out. With my last experience, it was good as well but I wish the repairman would have provided more information. Other than that, I'm satisfied.

Quick, pleasant service, well handled. Nice team. Very competent. Work done successfully, everything is working great. I've never had a problem with this company since first subscribing with them.

Good company to be a part of, very easy taking care of any claims that I do have, no problems if they're really the problem, they have great customer service, so I would recommend this to anybody who is looking for a good home warranty.

My washer didn’t drain. The train technician was very patient, explained what was going on and also he arrived on time. He was very confident and proficient. I would definitely recommend this policy to everyone of my friends.

I have not had to use the service yet. My account is still very new, but my agent is great! He's so easy to work with. He made it so easy to leave the previous company I had my service with. He has, so far, delivered on every promise. Great customer service!

We received great service from the American Home company, as well as the company you referred to fix the problem!! Our furnace was not working, they ordered the part and were prompt in getting I replaced. I would highly recommend your company. Very pleased with your service!!

I started my claim this morning, because my home doesn't have any heat, because my mini splits went out, I was given a contractor Nexgen. I then find out that they don't work on the weekends, and he's 2 hours and 45 minutes away from me, so I call to ask an agent if we can see if there's anyone closer and that works on the weekend, the gentleman that was from claims resolution said nope and it'll be Monday before the contractor gets ahold of me.

From the person that sold me the warranty, their premium warranty their best, was a complete lie. I drilled her on what they would cover, especially the larger units like heat and air, washer and dryer so forth and was told they will match as close as possible to what we had. Based on that, I signed up on auto pay. So 4 years later, our furnace gives out and their hvac company comes out and condemns our furnace and after two weeks of no information or answering any of my questions about what unit, company name or any replies to when this would happen we got silence. False promises to call back. I had to call them and was still stiffed.

Having a warranty after buying a new home is a must. Home inspectors can't see behind walls or catch everything. So, it's nice to know that if you come across any issues, you've got a company you can count on to get the problem corrected.

Half of our house did not have any power. I called First American on 1/5 and the representative was very nice, polite, & expedited my claim. The electrician came the next day & said it was a problem with the outside line because we were not getting enough power to the meter. I called DTE who provides the electricity to our home & our outside line was repaired.

Oven need repair and water heater busted. Both time of service was great and fix well. We didn't have wait for a lengthy time for repairs to happen. Everything that was done the day of service with professional and good customer service and explained what they did during the repair of the item being fixed.

Experience went well, repairman was knowledgeable and courteous. I had a 1 horsepower garbage disposal and he was only able to put 1/2 hp for replacement because he said to be a new 1 hp I would have to change my sink. So I was a little disappointed. But the garbage disposal is working well and I am happy with service.

The problem is inconsistency from experience to experience. We have a policy on our two homes. At times things have been seamless and at times multiple challenges have occurred with various vendors. I will say that when we needed office support we got it and when we needed flexibility to utilize someone we recommended when others failed we generally had support which we appreciate. Chosen vendors need to be made aware of the customer service and job quality requirements your company requires to remain in system.

Having a First American Home Warranty on our home is like having a safety net 24/7. The warranty is worth its weight in GOLD. I am a real estate agent and have seen this protect my clients over and over again! I not only have one on my personal property, but practice what I preach by encouraging all my real estate clients to do the same!

HORRIBLE!!! Their subcontractors are the worst. They keep making appointments and don't show up. They tell you they will be there between 8:00 and 12:00. Then, they send you a text at 12:10 saying they aren't coming. We have had a problem with our ice maker for FOUR MONTHS and it's still not solved. This is the worst company ever!!!!! Don't use them.

We had Chris, very nice guy. He checked all the duct work, said no leaks, No problems. We were glad everything was good. We had a guy come and told us we needed to replace all our duct work and it would be $8000.00. That’s why we called our First Home Warranty. Glad we did.

Reps would check everything out if a job was not completed right. They kept me informed what was happening each step. They kept asking if I had any more questions or concerns they could help me with while I was still on the phone. If a company wasn't available to do or finish a job order they found another company to do it.

Happy with the replacement, however it took over a month to complete the job...Partly because when installers came there was a plumbing faucet problem and had to delay until a plumber could fix. Then installers were busy. However I'm very happy with the fact that you replaced the unit when it could not bet repaired... In the past "Select Home Warranty" refused to replace a broken 17 year old Air conditioner. Stating they need me to show all maintenance records on the unit... I didn't keep those on an A/C.. It was 17 years old... I have gone on social media and warned people to avoid them.... I have had almost 100 people send me emails saying they had the same problem with "Select"... I wish I had had you as my Home Warranty... Thank You..

We've been clients of First American for 10 years, and we’ve filed a few claims over the years. This year, I had some appliances that broke, but so far, I have been well-assisted, and all the contractors were reliable and did a great job.

I called my insurance and paid my $95 dollars. Had someone go out to my home and see the problem that I was having. The company called back and said that the insurance was going to pay however that there were some modifications. Point is that I called the insurance to get a report of the plumber company and they were not able to give it to me then I called the company that went out and same they were not able to give to me. At this point I would like a refund on my copay since nothing was done.

I'm a real estate broker. I always get them for my clients because of their reputation and their rates, and I have a property as well. So, it's a good thing to have.

When I purchased my home in 2006, the previous owners left a flyer about First American. I researched it and they had a better BBB rating, very few complaints, and a good coverage plan for my home, so I felt it was the best investment. I have had coverage since then. For the most part, I haven’t had problems. The last couple of years have been more difficult to get things done due to unreliable appliance contractors. However, First American always assists and tries to work with me.

I’ve filed several claims over the years and haven’t had this poor of an experience. I filed a claim for my downstairs AC unit which had stopped working mid August. To this date it still isn’t fixed! Most recently I filed a claim against FAHW with the State of Oregon’s consumer protection division in which case I was assigned a claims rep. Her handling of this has been mind blowing. A few days before Thanksgiving I decided to request arbitration through AAA per my FAHW contract. Despite many emails telling her not to process a cash in lieu of payment they mailed a check to me anyway. I asked her several times to speak to a supervisor and she never would. I will be cancelling.

I just had the technician come out to do maintenance for the HVAC. The people who come out to do the service have been very good. However, when I signed up for renewal with First American, I had a problem. I noticed I never received any renewal notice by mail or email showing that the price would be different from what I originally paid. My contract was supposed to renew on November 30, and the amount went up about $16. I’m on a fixed income, so I need to know about any increase. If something is going to be taken from my bank account, I should have known and agreed to it.

I’ve had First American Home Warranty for a year, and it has been a complete waste of money. Throughout my coverage period, several major issues came up (our dishwasher, furnace, and refrigerator all failed) and none were covered due to their extremely narrow “scope.” I already questioned why I was paying nearly $1,000 for a policy that seemed useless, but I was told plumbing was covered. So when our 15-year-old toilet began draining so slowly that we had to plunge it multiple times a week, I filed a claim.

I’ve had First American for five years, and my interactions with their representatives have gone well. Typically, the contractors come out less than five days after I sent a request for repair. And so far, I’m satisfied with the quality of work that’s done.

Giving one star only because I can't give zero. This is a company that does not live up to its obligations nor its contract. An hvac system claim has resulted in them delaying, stonewalling, not replying for over 3 days in what appears to be a strategy to force me to pay for the work myself even though I have had a year or more warranty for repairs in place with them paying good money. Atrocious company and behaviour. Stay away.

I've had First American for 18 years, and my experience with them has been positive, since with the app, you just kinda put it on there, and most of the times, within a minute, it pops up with who's gonna come do the work. So, it's easy. Typically, within two to three days after I submitted a request, the contractor will come out. And 90% of the time, they're good.

I’ve had First American since I bought my house in 2007, which we sold in 2019. When we bought this new house, getting a home warranty was part of the process and I'm glad that we picked them again. They’ve done everything they’re supposed to do and have taken care of the claims I’ve submitted. When I call and say I need something, they’ve always sent someone out and followed through with the process. The only issue I’ve noticed is that there isn’t a handyman service available in the Tallahassee area.

My garbage disposal had a leak. First American sent one of their contractors out and he put a new one in. He was excellent. Also, the claims representative I spoke with was very good. I've used the warranty a couple of times and I've had nothing but good experience with them.

I emailed First American and they provide quick response. Their contractors are pleasant and professional and the quality of their work is good.

First American is quick to respond and come out, but some of these older appliances take a while to get the parts, so we’ve had to wait a couple of weeks. That’s the only issue. We have a pretty old microwave. The contractor came out and replaced some parts, and it worked for a little bit. At 31 days it broke again. We paid First American, they came out, repaired it, and now it’s working fine.

I've had First American Home warranty for some time. This is my first claim in a couple of years. I submitted a claim online for my washing machine. The contractor that came out was great. They came out a couple days later and fixed it the same day. I've had a good experience with First American.

I've had First American for several years. Majority of our interactions were positive. I've never had a bad experience. We had a disconnect as far as understanding one another, but once that was cleared up, everything was fine. Some of their technicians are very professional and do their job, while some of them I had to call First American to get them to call me back. One hasn’t finished the work yet. Outside of that, everything’s been positive. I've never had a problem after the work was performed.

My garage door broke. We had them come out and try to repair the garage door opener. One spring was broke but the other one wasn't, so they wouldn't repair it. They told us to order the parts and they’ll send me some money. They sent us a check for $123. My husband repaired the garage part.

I have had First American since I bought my house back in '99. It was on there when it was the sale of the house and I continued it from there. So, I have been with them for a long time, and my experience has been fine. I have submitted claims many times, but some of them took very long. I waited eight weeks on an air conditioner, for example. There were contractors who were not performing, and First American had to bring multiple contractors back to work after other contractors. Overall, there have been challenges and delays in getting things done sometimes, but we are still with them.

First American was recommended by our Realtor. We're new customers and I find them helpful, reassuring, and glad for the service.

My refrigerator broke - they sent the same company- same guy 5 times from July, 25 through October, 25. The contractor could not fix the problem as it came back within 6 weeks. A different contractor came. Found several things wrong with the refrigerator. Now FAHW wants to send the old contractor/ same tech back to fix the problem they couldn’t fix in 5 visits! FAHW says they have to do that, no other way. Also, the same problem occurred in 2023 and 2024. At least the fix lasted few months instead of few weeks. Very disappointed with their service and explanation of reasoning. I did not pick the contractor FAHW did. They should be able to send another qualified contractor instead of putting me through difficulty of Not having a working refrigerator for 4 & 1/2 months! But FAHW refuses to.

First American was very quick in sending out a company to perform the inspection and to approve the necessary work to replace the furnace. The contractor was very professional and friendly, and explained everything along the way. My furnace was replaced within a week of initiating the service request, just in time for a cold snap.

I've had this home warranty for 4 years, and have only used their services once. The customer service agent was knowledgeable about the product, personable and seemed to care that I was satisfied with our interaction and service set-up for our washing machine. The machine ended up being replaced. Simply knowing that we have this warranty is assuring.

Filed furnace/heat claim on 10/28/2025. FAHW did NOT have vendor in area. I found 1. Paid OOP, sent quotes, jumped through hoops! 11/26/25 still no replacement. They want other vendor. FAHW IS NO GOOD!!!!

I liked that First American could get ahold of the people and are very prompt. They get the work done. For my recent claim, the people that First American assigned took a little while to get back to me. It took a while for them to find the parts for the water heater. It took almost a week before everything was completed. So I was not completely happy with that company. They replaced the part and I had to pay a little more because First American didn't pay for all of it. They said that, partly, parts wasn't included. But overall, First American is fairly good. I like that problems are taken care of and I don't have to pay as much for techs.

He was a complete gentleman; he asked what problem I was having with the dishwasher. I told him every time I turned it on after eight minutes, the bottom would fill with water. I told him that I'd try to repair it. I checked to make sure the garbage disposal was draining, and I disconnected the hose from the garage disposal to see that the hose was blocked but it wasn’t. He was a very knowledgeable professional plumber. He vacuumed the water from inside bottom. He was able to locate a piece of glass in the drain pump that was stopping the dishwasher from draining. I recommend giving him 5 🌟🌟🌟🌟🌟 for his doing a magnificent job; repairing my dishwasher.

First American Home Warranty was included when we bought the house. Submitting a claim with them has always been a positive experience. I just make a phone call to them, and they set it up for me. I did one recently and a repairman came out in 48 hours. He was good. First American Home Warranty is worth having, and I would recommend it to others.

SCAM!!!! I called for my garage door not working and they denied claim because the specific broken part is NOT listed as an item covered under the warranty. Why do you buy a home warranty if they are going to deny claim based on a specific part. There are 100s of part that makes up a garage door and is going thru the list to review what is covered and what is not covered. Of course, when they are selling you the warranty, they never tell you all the individual parts that are not covered. They just tell you "if your garage door fails, don't worry, we will be there to fix it".

This has not been a good experience for me. My range hood has an issue but because it is not the major function my claim is denied even though the issue is a function of the hood. The customer service has been declining and they don't try to work with you to resolve. They simply deny and it is basically "good riddance." I am a long term customer about to be a former customer!

My experience with First American Home Warranty has been wonderful and I would recommend them. The contractors are on time and efficient. They get the job done quickly.