First American Home Warranty Reviews

First American's claims process was pretty good but it was kind of a one-way traffic. I've never had a call from them, but I've reached out to them when I've submitted claims. I've also never gotten a call from a supervisor or anybody even though I've requested callbacks from them. Despite that, when submitting a claim through the website, it's very easy. You just go on the website and pick the issue, describe the issue you're having, then pick a technician and the trade. Then they assign a contractor to come out and the contractors are usually good about getting in touch with you quickly after you submit the claim. They set up an appointment to come and fix something and so far, I had no problems with any of the guys coming out.

FAHW has ALWAYS had my back in some really tough situations. I KNOW when I need repairs to my home FAHW is there for me. They haven’t disappointed me ever. The customer service bends over backwards to make sure I’m happy with their service and the company they send out. I’ve already recommended them to many family and friends!

I am happy with the overall service you provide, but unhappy that there is no relief after staying with you for seven years. Speaking to Julian on 03/16/26 was a pleasure. He was courteous, and more important, he listened well, without interruption.

Customer service is awful and they rarely approve a repair. We had a contract with them for two years and repairs were made a whopping 28% of the time. There were a total of 3 incorrect diagnosis which we had to pay for out of pocket after being charged a diagnostic fee. There are too many other choices out there to FAHW.

I have been a FAHW customer for 6 years and only placed a few small claims. In January my built in refrigerator stopped working and I placed a claim since I have always added this to my coverage. They assigned Premier Services, Inc whose 1st appointment window was over a week away. The vendor was horrible from the beginning. That review will come separate but the manner in which FAHW listened to this was on deaf ears.

First American Home Warranty (FAHW) likes to deny claims even after their representative (Steve) have found grounds to reverse the denial upon appeal. FAHW sends out the worst contractors to your home, like ARK Plumbing, who screwed up my toilet on a job. FAHW approved them for the part to be replaced. When I demanded another plumbing company, they finally granted me Plumber’s Inc, who came out and said the part that was replaced by ARK Plumbing broke. FAHW DENIED when they heard they needed to replace my entire toilet. Joseph in FAHW appeals calls me and says my claim is now in appeal dept on 3/20/26. I called again on 3/24/26 to check the status with Erik in appeals dept. He said it’s still DENIED!! Why am I paying them $890/year with a $95 deductible if they won’t honor the contract that they made me sign??

Don't use First American Home Warranty if you want your things fixed within a month's time. I reported that my dryer was not working on 3/10/26. The technician assigned, SEARS, made an appt with me for 3/14/26 between 8am and 5pm. I spent my entire Saturday waiting for a technician to arrive. He arrived at 5pm. I had reported the exact problem with the appliance as it was not hard to diagnose (the drum was no longer spinning). He came without any parts and then said he had to order them. We waited for the parts to arrive and were told their next available appt wasn't until the 24th of March, again between 8am and 5pm. I took the day off of work to wait again.

After years of paying into this service, it feels like a complete waste of money. A home warranty is supposed to provide peace of mind, but instead, it has been nothing but disappointing. Based on my experience, I would not recommend this company. At this point, I feel misled about what this service actually provides. I would strongly caution others to read the fine print carefully before signing up.

They're Great! They always come out on time and their technicians are courteous and knowledgeable. If something needs a part they don't have they make arrangements to come back as soon as possible to get the job done. They are "A Okay" with me!

First American used overseas reps when I filed claims, and it was hard to communicate when English was not their first language. Other than that, it was okay. But after several years with them, First American told me that my coverage would not be renewed. Maybe they prefer customers who pay every month and don’t file claims.

My water heater has been out for a month. I approved repairs and put down a deposit over three weeks ago. Still no replacement only the runaround and weird excuses. Terrible service such as they don't have a order number, I haven't approved but I have, they have shipped the water heater but they didn't and they would buy one at home Depot so the plumber could pick it up and they did not.

If there were zero stars that is what I would rate them. This home warranty is a SCAM!!! They sent out a plumber to fix a problem. The first time the repair lasted a day. The second time the repair last four days. The third time they made me get an "outside reimbursement," where I had to find my own plumber and then be reimbursed. I used a trusted plumber and then the company would not cover the repair due to the "verbiage" used by the plumber. I put a photo below of the mess they left my elderly father with in his bathroom. They will take your origination fee and your service fees but will not do their due diligence to ensure your service need is taken care of.

I was impressed by the customer service representative, Teonna **, who took her time to explain all what the plans entailed. I was so impressed by her professionalism that I decided right then to sign up for plans for our two properties. I appreciate how informative and complete she was. Thanks!

I called in on November 19, 2025 to claim top burner ignite is not working. It took 2 weeks for the technician to come out. He had to report the issue to First American Home Warranty to place order the part. I called First American Home Warranty a week later for the status on getting the part. They said they have to gather the information. I called a week later and they said they offering to buy out and send me the form. I fill out the form and send it back to First American Home Warranty on December 2, 2025. They told me I will receive the check in 45 business days which is February 1st. I did not get the check so I called again on February 15 and they told me I will receive the check on February 27. I did not receive the check so I call again on March 10 and they told me the check will go out on March 13. That means now I have to wait for 2 more weeks hoping to get the check. I will follow up with another review in 2 weeks.

We had a leak in our master bathroom faucet which after two months still hasn't been fixed. They sent three different contractors out who did NOTHING all the meantime I'm getting the runaround when I called. The contractor would tell me their report was submitted and they were waiting for authorization so I would call First American asking about the auth and they would tell me they were waiting on the contractor's report.

We heard about First American Home Warranty on the TV. We were with them for more than two years, but we cancelled it and then started again about three months ago. We submit claims both over the phone and online, and the phone is very good and easy. First American had someone service our garage door last month, and the contractor was good. They’re good. They fix the problem and that's the best. All my products are repaired.

First American was part of the deal to purchase the house and we’ve had them for just under a year. The claims process was very easy. It was all online. The tech did a fantastic job. He came and troubleshot the issue and sent his information back to First American. It was perfect.

I live in a million-dollar-plus home with appliances that are very expensive, and I was looking for a company that had higher limits than most on replacement appliances. I decided to go with First American, and I’ve been with them for about 15 months. I had difficulty with my first claim on the air conditioner. I went on a cruise and when I came back a month later, the air conditioner was not working. First American had every right to question if I bought this policy for the sole purpose of taking care of a pre-existing condition, and I wound up dealing with customer service. It was in the middle of the summer and I had it repaired, and they ultimately reimbursed me for the $1,200 that they denied. Plus, in the middle, because of the long delay in disputing it, they sent me a free portable air conditioner. They went out of their way to make up for their allegations.

We were looking for a warranty about 16 years ago and First American’s reviews were good. Back then, there weren't a lot of home warranty companies that were advertising in our area. So, we decided to pick the one that said they were doing the best and we've been with First American ever since. When we first started, it was hard for First American to find people to come out here because we live in the country. But now, within two days, somebody's out at our place.

Knowledgeable, courteous, fair and usually settles the claim quickly-easy to start a claim. Great home warranty plan and great people to deal with. Encountered no issues when faced with a problem/questions.

We needed a home warranty to cover stuff we needed covered and we’ve had First American since we bought our house several years ago. The experience could be better when submitting claims. I would rather talk to a person than a computer. When we started, it was that, and then they transferred it over to computer talk. But the reps have all been great and dealing with the techs has been amazing. I try to refer First American to others when they buy a new home.

We've been using First American off and on for a couple of years now. I needed someone to come out pretty quickly, and they actually did not even call me. I ended up calling them and trying to figure out when they were going to. And the guy told me, he goes, "If you need to, then you're gonna have to call somebody else." A few days later, he called back, and then that's when my husband was able to set up the appointment. I was not happy at the time. My tub just kept leaking, and it wasn't just leaking, but it was starting to pour out of the faucet. There was no way to stop it. If I turned off the water, then, obviously, the rest of the house would have been without water.

I've had some good and some bad experiences with First American. It takes a while sometimes to get things done. We had our oven burner go out and that took a long, long time to get that repaired. But they're good with what they say and with what's covered. The people that you talk to are very polite and efficient. With the ice maker, they switched companies. One company came out two or three times and one man told me I needed a new filter. I got that. The ice maker still didn't work. Then they switched me to Sears, which they have been really good and quick. It hasn't even been a week and a half since the man came out and looked and he's gonna replace it today. At first, I asked them to switch, but they said they couldn't do it. They had to send the same man out again. But then, when I called back the fourth time, they decided they would switch since it had been taking so long. But other than that, I've been pretty satisfied.

Well long story short hot water heater gone out due weather conditions Rosamond California. The best customer service 5 stars ⭐️⭐️⭐️⭐️⭐️. Only paid for upgrade. Hmmmm best decision made. First American Home Warranty highly recommend. Won't go wrong. True witnessed. Very happy. Have smile 😊 like our family indeed. Sincerely ** Family 🙏🏾

I have four policies with First American Home Warranty on four homes. Home warranties are a bit difficult to deal with, but First American was better than the first one that I had so far. The claim process is not difficult once you get them. The claims representatives have been fine. A lot of times, a lot of them are out of the country, and sometimes it's a little difficult to communicate, and to find out they don't have a brick-and-mortar or space anywhere here. But once you get the actual order in, it normally goes well. I have always had polite technicians who did good work.

I purchased my place this January, and my Realtor bought us FAHW. He did this all on his own without even asking. The policy covers all the good basic stuff everybody runs into. I had the locks changed out recently, and I still have another couple of claims to go. I just haven't really gotten around to doing it yet. But submitting a claim has been pretty simple. I don't think it could be much easier. The tech who came out was great as well.

First American has always been pretty solid, been around for a long time, and have a good reputation. We own two properties, so we've had several calls. A couple of the representatives have been good and have been excellent. Then we've let First American know the ones that have been bad. First American has been very reliable and we've definitely gotten our money's worth out of what we pay for our premium.

Financially, having First American worked out neutrally. It's been worthwhile. 80% of issues have been addressed quickly. We had a burst pipe during Snowmageddon, and there were no resources available, which I completely understand. I file my claims online and there were some issues initially but their system works very well now. They have high quality contractors. 90% are good. But First American is charging more per call out per annum, which is a bit unreasonable. Though I've been comfortable with the amount I spend which is over $1,000 a year on the insurance that I'm getting that back through service and/or repair. For most of the issues we've had, First American's settlement has been fair and reasonable. I'm generally pleased with it.

Words cannot express how dissatisfied I am with these thieves. I suspect most of the 5 stars are bots. Not only did the contractor not perform any work on my AC but threatned me as well and left. American could care less. To this day, my AC is not fixed after giving them $125.00.

First American make it easy to look for competent people to fix some appliances that unexpectedly stop working at the house. When I have a claim, I go online, and within 24 hours, I get a response. The techinicians know what they're doing. First American is not perfect, but it's not really bad. What I like most about the service is they have specific people for a specific job, and it's not a random person that they would refer.

So far, the techs sent by First American have been good. Their claim process has been okay as well.

My furnace broke down. I called First American and they set me up with somebody. The customer service was good and I was surprised it was as good as it was. On the other hand, I didn't hear from the company they contracted me out to. I tried to call them, but the person who was the company's office manager was in the hospital, so it took him several days to get the appointment set to go out to the property. They then had to order the parts as well.

I like First American Home Warranty. I've been with them for five years now. Mostly, I set up the service I need online. Then I follow up with delays or some further explanation, or just clarity. I would tell others about First American, and if they want to use them, they should be ready to accommodate delays, and also to check on the type of contractors they use. Some contractors are not efficient and are not very thorough, just really wishy-washy. Then you have a problem not solved. Also, they have to know exactly what should be done, at least have the knowledge, and do their due diligence. Because sometimes things are not clear, even to the contractors coming. Some people are not knowledgeable enough or well-skilled.

We have had a First American Home Warranty plan for several years. They have replaced our fridge, though they required it to be white even though a stainless version of the same model was the same price. We had been happy with them until we had to file a new claim for a hot water circulating pump. Their plumber wanted $625 more from us to replace it as they insisted upon modifying the existing plumbing. First American offers us a $45 cash out option. A plumber checked out the cost of a new pump and the cheapest with his contractor discount was $318. I don't believe that even with their contract rate, that their plumber would do the labor and buy a new pump for $45. We will probably cancel and go with someone else.

First American seemed like a good fit for us. We've been with them for two months now. The sign-up process was fine. Our Realtor set it up for us.

Tried to do a lot research around home warranties before moving forward with First American as I know home warranties in general have a very bad reputation. Paid for every upgrade I could find to try and make sure my coverage was robust and was assured by the sales folks that if an issue happened they would make every effort in repairing or replacing if necessary with equal quality up to the limits in the coverage. Just had my first experience submitting a claim as had a water heater than needed to be replaced. They wanted to replace it with the lowest quality water heater they could find costing them well below their coverage limits. When I asked why I am not getting something of equal quality they told me they don't try to match quality but match specs (i.e 50 gallon tank). I refused to let them install the lower quality product and just asked them to pay what they cover and I will pay any difference in cost.

Getting disgusted by the requests for more reviews. I loved the company, but this is nonsense! You do what we need. I did a review. Please stop nagging. What more do you need. Are you going bankrupt? FAHW does what I need, when I need it. It serves its purpose! Stop sending requests. Review all my previous responses to services rendered! Stop nagging me!

It's a good experience when I submit claims with First American. I get fast responses. Their reps are good and so are the technicians that come out. With my last experience, it was good as well but I wish the repairman would have provided more information. Other than that, I'm satisfied.

Quick, pleasant service, well handled. Nice team. Very competent. Work done successfully, everything is working great. I've never had a problem with this company since first subscribing with them.

Good company to be a part of, very easy taking care of any claims that I do have, no problems if they're really the problem, they have great customer service, so I would recommend this to anybody who is looking for a good home warranty.

My washer didn’t drain. The train technician was very patient, explained what was going on and also he arrived on time. He was very confident and proficient. I would definitely recommend this policy to everyone of my friends.

I have not had to use the service yet. My account is still very new, but my agent is great! He's so easy to work with. He made it so easy to leave the previous company I had my service with. He has, so far, delivered on every promise. Great customer service!

We received great service from the American Home company, as well as the company you referred to fix the problem!! Our furnace was not working, they ordered the part and were prompt in getting I replaced. I would highly recommend your company. Very pleased with your service!!

I started my claim this morning, because my home doesn't have any heat, because my mini splits went out, I was given a contractor Nexgen. I then find out that they don't work on the weekends, and he's 2 hours and 45 minutes away from me, so I call to ask an agent if we can see if there's anyone closer and that works on the weekend, the gentleman that was from claims resolution said nope and it'll be Monday before the contractor gets ahold of me.

From the person that sold me the warranty, their premium warranty their best, was a complete lie. I drilled her on what they would cover, especially the larger units like heat and air, washer and dryer so forth and was told they will match as close as possible to what we had. Based on that, I signed up on auto pay. So 4 years later, our furnace gives out and their hvac company comes out and condemns our furnace and after two weeks of no information or answering any of my questions about what unit, company name or any replies to when this would happen we got silence. False promises to call back. I had to call them and was still stiffed.

Having a warranty after buying a new home is a must. Home inspectors can't see behind walls or catch everything. So, it's nice to know that if you come across any issues, you've got a company you can count on to get the problem corrected.

Half of our house did not have any power. I called First American on 1/5 and the representative was very nice, polite, & expedited my claim. The electrician came the next day & said it was a problem with the outside line because we were not getting enough power to the meter. I called DTE who provides the electricity to our home & our outside line was repaired.

Oven need repair and water heater busted. Both time of service was great and fix well. We didn't have wait for a lengthy time for repairs to happen. Everything that was done the day of service with professional and good customer service and explained what they did during the repair of the item being fixed.

Experience went well, repairman was knowledgeable and courteous. I had a 1 horsepower garbage disposal and he was only able to put 1/2 hp for replacement because he said to be a new 1 hp I would have to change my sink. So I was a little disappointed. But the garbage disposal is working well and I am happy with service.

The problem is inconsistency from experience to experience. We have a policy on our two homes. At times things have been seamless and at times multiple challenges have occurred with various vendors. I will say that when we needed office support we got it and when we needed flexibility to utilize someone we recommended when others failed we generally had support which we appreciate. Chosen vendors need to be made aware of the customer service and job quality requirements your company requires to remain in system.

Having a First American Home Warranty on our home is like having a safety net 24/7. The warranty is worth its weight in GOLD. I am a real estate agent and have seen this protect my clients over and over again! I not only have one on my personal property, but practice what I preach by encouraging all my real estate clients to do the same!

HORRIBLE!!! Their subcontractors are the worst. They keep making appointments and don't show up. They tell you they will be there between 8:00 and 12:00. Then, they send you a text at 12:10 saying they aren't coming. We have had a problem with our ice maker for FOUR MONTHS and it's still not solved. This is the worst company ever!!!!! Don't use them.

We had Chris, very nice guy. He checked all the duct work, said no leaks, No problems. We were glad everything was good. We had a guy come and told us we needed to replace all our duct work and it would be $8000.00. That’s why we called our First Home Warranty. Glad we did.

Reps would check everything out if a job was not completed right. They kept me informed what was happening each step. They kept asking if I had any more questions or concerns they could help me with while I was still on the phone. If a company wasn't available to do or finish a job order they found another company to do it.

Happy with the replacement, however it took over a month to complete the job...Partly because when installers came there was a plumbing faucet problem and had to delay until a plumber could fix. Then installers were busy. However I'm very happy with the fact that you replaced the unit when it could not bet repaired... In the past "Select Home Warranty" refused to replace a broken 17 year old Air conditioner. Stating they need me to show all maintenance records on the unit... I didn't keep those on an A/C.. It was 17 years old... I have gone on social media and warned people to avoid them.... I have had almost 100 people send me emails saying they had the same problem with "Select"... I wish I had had you as my Home Warranty... Thank You..

We've been clients of First American for 10 years, and we’ve filed a few claims over the years. This year, I had some appliances that broke, but so far, I have been well-assisted, and all the contractors were reliable and did a great job.

I called my insurance and paid my $95 dollars. Had someone go out to my home and see the problem that I was having. The company called back and said that the insurance was going to pay however that there were some modifications. Point is that I called the insurance to get a report of the plumber company and they were not able to give it to me then I called the company that went out and same they were not able to give to me. At this point I would like a refund on my copay since nothing was done.

I'm a real estate broker. I always get them for my clients because of their reputation and their rates, and I have a property as well. So, it's a good thing to have.

When I purchased my home in 2006, the previous owners left a flyer about First American. I researched it and they had a better BBB rating, very few complaints, and a good coverage plan for my home, so I felt it was the best investment. I have had coverage since then. For the most part, I haven’t had problems. The last couple of years have been more difficult to get things done due to unreliable appliance contractors. However, First American always assists and tries to work with me.

I’ve filed several claims over the years and haven’t had this poor of an experience. I filed a claim for my downstairs AC unit which had stopped working mid August. To this date it still isn’t fixed! Most recently I filed a claim against FAHW with the State of Oregon’s consumer protection division in which case I was assigned a claims rep. Her handling of this has been mind blowing. A few days before Thanksgiving I decided to request arbitration through AAA per my FAHW contract. Despite many emails telling her not to process a cash in lieu of payment they mailed a check to me anyway. I asked her several times to speak to a supervisor and she never would. I will be cancelling.

I just had the technician come out to do maintenance for the HVAC. The people who come out to do the service have been very good. However, when I signed up for renewal with First American, I had a problem. I noticed I never received any renewal notice by mail or email showing that the price would be different from what I originally paid. My contract was supposed to renew on November 30, and the amount went up about $16. I’m on a fixed income, so I need to know about any increase. If something is going to be taken from my bank account, I should have known and agreed to it.

I’ve had First American Home Warranty for a year, and it has been a complete waste of money. Throughout my coverage period, several major issues came up (our dishwasher, furnace, and refrigerator all failed) and none were covered due to their extremely narrow “scope.” I already questioned why I was paying nearly $1,000 for a policy that seemed useless, but I was told plumbing was covered. So when our 15-year-old toilet began draining so slowly that we had to plunge it multiple times a week, I filed a claim.

I’ve had First American for five years, and my interactions with their representatives have gone well. Typically, the contractors come out less than five days after I sent a request for repair. And so far, I’m satisfied with the quality of work that’s done.

Giving one star only because I can't give zero. This is a company that does not live up to its obligations nor its contract. An hvac system claim has resulted in them delaying, stonewalling, not replying for over 3 days in what appears to be a strategy to force me to pay for the work myself even though I have had a year or more warranty for repairs in place with them paying good money. Atrocious company and behaviour. Stay away.

I've had First American for 18 years, and my experience with them has been positive, since with the app, you just kinda put it on there, and most of the times, within a minute, it pops up with who's gonna come do the work. So, it's easy. Typically, within two to three days after I submitted a request, the contractor will come out. And 90% of the time, they're good.

I’ve had First American since I bought my house in 2007, which we sold in 2019. When we bought this new house, getting a home warranty was part of the process and I'm glad that we picked them again. They’ve done everything they’re supposed to do and have taken care of the claims I’ve submitted. When I call and say I need something, they’ve always sent someone out and followed through with the process. The only issue I’ve noticed is that there isn’t a handyman service available in the Tallahassee area.

My garbage disposal had a leak. First American sent one of their contractors out and he put a new one in. He was excellent. Also, the claims representative I spoke with was very good. I've used the warranty a couple of times and I've had nothing but good experience with them.

I emailed First American and they provide quick response. Their contractors are pleasant and professional and the quality of their work is good.

First American is quick to respond and come out, but some of these older appliances take a while to get the parts, so we’ve had to wait a couple of weeks. That’s the only issue. We have a pretty old microwave. The contractor came out and replaced some parts, and it worked for a little bit. At 31 days it broke again. We paid First American, they came out, repaired it, and now it’s working fine.

I've had First American Home warranty for some time. This is my first claim in a couple of years. I submitted a claim online for my washing machine. The contractor that came out was great. They came out a couple days later and fixed it the same day. I've had a good experience with First American.

I've had First American for several years. Majority of our interactions were positive. I've never had a bad experience. We had a disconnect as far as understanding one another, but once that was cleared up, everything was fine. Some of their technicians are very professional and do their job, while some of them I had to call First American to get them to call me back. One hasn’t finished the work yet. Outside of that, everything’s been positive. I've never had a problem after the work was performed.

My garage door broke. We had them come out and try to repair the garage door opener. One spring was broke but the other one wasn't, so they wouldn't repair it. They told us to order the parts and they’ll send me some money. They sent us a check for $123. My husband repaired the garage part.

I have had First American since I bought my house back in '99. It was on there when it was the sale of the house and I continued it from there. So, I have been with them for a long time, and my experience has been fine. I have submitted claims many times, but some of them took very long. I waited eight weeks on an air conditioner, for example. There were contractors who were not performing, and First American had to bring multiple contractors back to work after other contractors. Overall, there have been challenges and delays in getting things done sometimes, but we are still with them.

First American was recommended by our Realtor. We're new customers and I find them helpful, reassuring, and glad for the service.

My refrigerator broke - they sent the same company- same guy 5 times from July, 25 through October, 25. The contractor could not fix the problem as it came back within 6 weeks. A different contractor came. Found several things wrong with the refrigerator. Now FAHW wants to send the old contractor/ same tech back to fix the problem they couldn’t fix in 5 visits! FAHW says they have to do that, no other way. Also, the same problem occurred in 2023 and 2024. At least the fix lasted few months instead of few weeks. Very disappointed with their service and explanation of reasoning. I did not pick the contractor FAHW did. They should be able to send another qualified contractor instead of putting me through difficulty of Not having a working refrigerator for 4 & 1/2 months! But FAHW refuses to.

First American was very quick in sending out a company to perform the inspection and to approve the necessary work to replace the furnace. The contractor was very professional and friendly, and explained everything along the way. My furnace was replaced within a week of initiating the service request, just in time for a cold snap.

I've had this home warranty for 4 years, and have only used their services once. The customer service agent was knowledgeable about the product, personable and seemed to care that I was satisfied with our interaction and service set-up for our washing machine. The machine ended up being replaced. Simply knowing that we have this warranty is assuring.

Filed furnace/heat claim on 10/28/2025. FAHW did NOT have vendor in area. I found 1. Paid OOP, sent quotes, jumped through hoops! 11/26/25 still no replacement. They want other vendor. FAHW IS NO GOOD!!!!

I liked that First American could get ahold of the people and are very prompt. They get the work done. For my recent claim, the people that First American assigned took a little while to get back to me. It took a while for them to find the parts for the water heater. It took almost a week before everything was completed. So I was not completely happy with that company. They replaced the part and I had to pay a little more because First American didn't pay for all of it. They said that, partly, parts wasn't included. But overall, First American is fairly good. I like that problems are taken care of and I don't have to pay as much for techs.

He was a complete gentleman; he asked what problem I was having with the dishwasher. I told him every time I turned it on after eight minutes, the bottom would fill with water. I told him that I'd try to repair it. I checked to make sure the garbage disposal was draining, and I disconnected the hose from the garage disposal to see that the hose was blocked but it wasn’t. He was a very knowledgeable professional plumber. He vacuumed the water from inside bottom. He was able to locate a piece of glass in the drain pump that was stopping the dishwasher from draining. I recommend giving him 5 🌟🌟🌟🌟🌟 for his doing a magnificent job; repairing my dishwasher.

First American Home Warranty was included when we bought the house. Submitting a claim with them has always been a positive experience. I just make a phone call to them, and they set it up for me. I did one recently and a repairman came out in 48 hours. He was good. First American Home Warranty is worth having, and I would recommend it to others.

SCAM!!!! I called for my garage door not working and they denied claim because the specific broken part is NOT listed as an item covered under the warranty. Why do you buy a home warranty if they are going to deny claim based on a specific part. There are 100s of part that makes up a garage door and is going thru the list to review what is covered and what is not covered. Of course, when they are selling you the warranty, they never tell you all the individual parts that are not covered. They just tell you "if your garage door fails, don't worry, we will be there to fix it".

This has not been a good experience for me. My range hood has an issue but because it is not the major function my claim is denied even though the issue is a function of the hood. The customer service has been declining and they don't try to work with you to resolve. They simply deny and it is basically "good riddance." I am a long term customer about to be a former customer!

My experience with First American Home Warranty has been wonderful and I would recommend them. The contractors are on time and efficient. They get the job done quickly.

I've maintained First American Home Warranty since 2011. I'm able to either submit a claim online or I'm able to call, which I prefer doing. Whenever I speak with a person, I don't have a problem at all. I can't recall having an issue with anyone over the years. I would recommend First American Home Warranty highly. They're very responsive. I like how quickly they ensure that a contractor gets with you. When I needed someone quicker, they helped me to get in touch with someone. I live in Mississippi and the air conditioning was out. One can imagine what that's like in July, and the technician was able to take care of the issue in a day.

We call First American when we have an issue and it usually works pretty quickly. But one time, it took a long time when we were waiting for the air conditioner help. It was summertime, and it was very busy, and we had to wait several days. But for my claim this time, it was pretty quick. The only holdup was that the parts did not come in on a Friday. The tech would have fixed it on a Friday if he could have, but he had to wait until Monday to pick up the stuff. There was a delay over the weekend. But again, a hot water tank is not like waiting on an air conditioner in hot weather.

My ex-wife introduced me to the idea of home warranties and how convenient they are. She was saying that like a warranty on your car, they would help you with certain high dollar items that come up, and it would make things a lot easier getting repairs. It would go through them and they would hire certain professionals to take care of whatever issues you need. Recently, I needed an electrician. I could not figure out what was going on but the electrician that First American Home Warranty sent took care of it quickly and I was shocked how fast he took care of it. It was something I've been fighting with for months.

I've had the worse experiences Sears as a contractor. Every repair takes at least 3-5 trips. Despite providing them the exact details the never are prepped for repair in the 1st or 2nd visit. I had a leak in my fridge and was told it was my filter, I doubted it. I get the filter they recommended, it arrives 2 days later. I replace, fridge still leaks.

They are so accommodating and easy to deal with. Once you make a claim you have all the information you need to call the preferred contact and make the appointment. They have directed to a garage door repairman and an electrician. I was happy with both. My prior home protection was difficult to use. I am glad I switched to AHS.

I am very disappointed that Sears is one of their contractors. This is the second claim (different from a few years ago) that Sears was appointed and didn't show up for the repair. This last time they didn't show up twice. I took two day off work. Fortunately, they assigned a contractor (Allac) who was reliable and prompt.

UPDATED ON 11/6/2025: Now YODA is saying they can’t come out until NEXT TUESDAY. This is ridiculous!!!! Because you already know if they come for the second time, they still won’t be able to fix it. I wish I had called a real appliance company that would have fixed it on day 1. I would greatly appreciate it if you can get them to move my appointment up sooner asap to tomorrow or Saturday or Monday jeesh!. This is exhausting and ridiculous

Ice maker was not working, freezer was not getting cold enough. Seems to be fixed now. Technician a nice gentleman name Ali, was very professional. Hope you all have a great day! I hope you all have a blessed holiday season!

Here are the facts: I have been a loyal customer of FAHW for almost 30 years. On October 15, I contacted FAHW for a plumber since we had a leak in a guest bathroom faucet and the plumber came out the next day. On October 17, I received a text message that the plumber wanted $515 to replace the faucet and repair the leak, this after already paying $95 to FAHW for the visit. My warranty covers both pipe leaks AND replacement with a builder's grade faucet. I spent the next two weeks (about 12 hours) on the phone with FAHW but to no avail since they said the charges were for so-called modifications, something, frankly, everything involves and it appeared to me a way in which FAHW would deny most of the contractual coverage.

I had this company for 7 years and when I finally needed service, they said it was not covered. I put in another claim for a different appliance and again they said it wasn't covered. I had a repair man come to service my appliance and they said it was not what First American Home Warranty said was the issue that it is was a different issue. So I paid someone else to fix it. Cancelation dept said I could dispute it with claims dept but I was done by then. There are plenty of warranty companies that cover everything 100 percent. Forget first home warranty!@@

We have an add on for the pool. Being in AZ the equipment is outside in the brutal sun. The claim was denied because the brittle pipe broke and the reason given was the equipment had been mistreated. It’s from 2009 & finally failed as a result of the environment. If anything, our pool maintenance guy has babied the equipment to last as long as it has. The claim is a valid one.

We have a dishwasher issue... Repairman came out twice and cannot fix it.. We keep calling Customer Service and they want to send another repair person out??.. Our dishwasher door is broken and they keep wanting to send out more repair people instead of paying the claim.. I'd check out other warranty companies and reviews before signing up!

They were referred by a friend. And so I called them. We make an appointment Fio She answered all our questions. And start working right away. She was very helpful And professional and patient with the process. We are very happy with our new Home. If you are thinking on Purchasing or selling your home they are the Right Choice. And we will use them in the future. Highly recommended.

I heard about First American when I purchased my home, since the coverage was already in place. I’ve been protected with them since 2018. I like that everyone is helpful when answering my questions. I submit my claims online, and the website is easy to navigate.

We had a different warranty provider and they sucked big time, and my sister recommended First American, so we went with them. We had a plumbing issue in our kitchen, and the repair was timely and professional and we were very pleased. We’re very poor, and it would’ve cost us a hell of a lot more to have a plumber come out and fix it. So it was a good deal.

I was just looking for a home warranty, so I looked up First American online. I’ve been covered with this plan for five years. When I submit a claim, I’m able to talk to a real person, and it’s not hard to reach one. The quality of the contractors is okay, but the only downside is that waiting 24 to 48 hours for someone to come out feels too long. Overall, it’s pretty good, and I would recommend First American to anyone who doesn’t already have a home warranty.

Signing up was easy. The service was thoroughly explained. Mike, the service agent was excellent. Mike made the process easy and painless. I was so impressed that I referred Mike to my Son Daniel. And Daniel was also impressed with Mike’s offer he also signed up. My son and I immediately canceled our contract with AHS. And we are looking forward to effectively protect our home appliances.

We joined First American Home Warranty a year ago. Though we haven't filed any claims yet we're keeping an eye on a couple of appliances. It's comforting to know we'll have financial support when it's time to replace appliances and covered home systems. We also had a choice of different levels of coverage. Chose a plan that fit our budget.

I believe it was 9/24/2025. I called in regards to a malfunctioning refrigerator, the company that was assigned came on the day promised, however I took them 5 visits a total of 25 days to get it fix, according to the contractor, it was ordering parts why it took long, and they were order by First American.

I moved here 10 years ago and was having a lot of issues with the other insurance I had. The gentleman I bought the house from had First American, so I just kept it after I bought the house.

I am writing this complaint due to repeated, systemic negligence and dishonest practices by First American Home Warranty. My experience has been nothing short of appalling. Their escalation process is a farce — merely a scripted loop designed to frustrate customers. Representatives are rude, dismissive, and uninformed, and supervisors offer false, misleading statements instead of help. After dozens of calls and hours wasted, I can confidently say this company has no functional customer service structure.

First American has always been very prompt. My only concern would be with their app. It’s not exactly user-friendly. Their categories are not broad enough, they’re very specific. If that’s not your problem, you’re screwed. You just gotta hang up and call back in and go through the call system. I wish it was easier to get to a person. But we’ve always had good service from their contractors and we've been pleased.

When I bought my house, the owners had bought a one-year warranty with First American and I just kept renewing it. I've had good service with them. I've filed a claim several times and they get back with me real quick. Actually, they replaced my hot water heater.

I’ve been with First American for six years. And so, they’ve been good about assigning me to people and companies. Most of the companies have been good, and some have been really good. There were also a couple of companies that I really wasn’t happy with, and I don’t wanna use them anymore, and they’re okay with that. And when you put a request in, they have 24 to 48 hours to respond to you, but there are certain things that need a faster response. So, all in all, they’ve been okay, or I would not have stayed with them.

My wife actually found First American. She went through all the different home warranty providers and chose them because it was the better service for the price.

It’s been good with First American. The representatives have been good. They’re very responsive and they follow up. I would tell friends and family that it’s worth it.

First American accidentally canceled a service request that I had ordered so I had to reschedule that. But they made it right. Whenever they’ve made a mistake, they’ve credited me the $95 to use on a future claim. I like that they at least acquiesced to give me a credit when they drop the ball and don’t do something right or in a timely manner. However, their prices have gone up from $85 to $95.

I placed a service request for my AC cooling system and they started on July 1st. The result turned out that I need to replace the new one. So on and off checking and waiting and waiting. There is nothing going on at all accept to wait for the equipment. It has been more than 3 months for this problem. I'm not happy at all and very disappointed this time. I had the water heater serviced and it took 3 weeks for them but this time it takes 3 months and still going on and waiting more 😨😱. They told me to buy the AC to use while waiting and they will reimburse $150 only. I have 3 rooms and each cost around $220 and I can not buy them but waiting to get fix/replace. Not recommend to anyone to choose this company....

They're pretty good. They respond quickly and are always pretty nice on the phone. I have had a not so pleasant experience trying to replace an oven but I opted for the cash out and issue was resolved- they were offering a non comparable replacement. My only complaint is they don't cover secondary damage - for instance if a pipe is leaking in the wall they will fix the pipe and the rest is on you. So you'd be stuck with a big hole in the wall. My last home warranty company covered both. I've contemplated switching back for this reason. It's less hassle for me.

This is your typical scam Home warranty company. I bought a house in July, made a claim in September for a water leak. I was without water for 8 days while waiting for the plumber First American HW sent; who was terrible and rude. He just assumed it was in yard because he didn't see it by the toilets and couldn't test because he couldn't find the house shut off valve. Then reported it to First American Home Warranty so they denied the claim. Which btw you do not get your $100 claim fee back.

We had First American look at our oven because heat was coming out of it and at our hot water heater which was not getting any hot water due to the pilot light. The technician came and fixed them for us. Everything was fine.

I had a guy come out because I’m not getting heat into my bedroom in the back. It’s been that way since I moved in. Nothing’s coming through the duct. The guy that came out looked at it and said that my unit was too small for the house, which is absolutely false. I disagree with his diagnosis. The whole rest of the house is freezing cold when the air conditioner’s on. I’ve looked at it myself, squeezed back the rest of the vents to try to get more air. There must be something wrong. Maybe the flapper is not working correctly. It seemed the guy didn’t want to do anything. Other than that, I had another guy come out before for my dishwasher, and that went fine. Overall, I’m happy with First American.

We’ve had First American for six years. We do our claims online. Unless it’s a big claim, it’s pretty easy. When it’s a big claim, it’s a little problematical. The contractors have been pretty good. The most recent claim was something with the pool, and it has been functioning fine.

My family has First American, so I went with them. I’ve had them for a couple of years. I’m still waiting for a repair on the water. They gotta come back ‘cause there's still a leak. It’s been closer to three weeks altogether. They’re not coming out until Monday, so there go four more days.

I got a one year First American Home Warranty plan included when I bought my home. Having no warranty at all would have been a drastic improvement. For the issues we called them for, they would send someone out several times (with a $50 fee each visit) to eventually say that it wasn't covered for one reason or another. Out of everything I called them for, they were unable to fix a single issue, and I paid them hundreds of dollars for what was supposed to be "included" in the house.

I am disappointed the monthly rate is up to 139 and the copay is up to 85, but I am pleased overall with FAHW. I was not pleased that the soap dispenser was not covered on my washer. In spite of this, if I have a home warranty at all, it will be with FAHW. I would not consider any other company. I have heard horror stories about other companies. They have replaced enough major item that it has been a financial plus for me every one of the 15 years I have had FAHW.

First American Home Warranty response time is ok. I have a garage door opener that has been worked on three times. The first two times I was told that the 30 day response time was not covered. I had to pay a deposit both times and the power went out again. I refuse to pay another deposit for the same issue.

I have had occasion to use my warranty for 3 repairs in the past year - for problems with my air conditioner, my washing machine, and a leak under my kitchen sink. The service representatives were excellent in all cases. The only negative was the time I had to wait for an available service company, which was a couple of days after I made the claim.

I was very pleased with the initial response it was very timely. After that, I had a very difficult time connecting with the company. I understand it was a weekend, but they advertise 24 hour service. Once we reconnected (3 days later and with help from First American) the workers were pleasant, productive and cleaned up after their work.

We got First American when we purchased our home, and we just continued it from there. I only had one problem with them when they couldn’t get anybody to fix our air conditioner. We ended up fixing it ourselves. I also had a couple of times when they didn’t reply to me the way I wanted them to. Other times, they were really good. Their price is a little high, but I need to have the warranty.

I had Home Pest Shield and I used to moan about how they took a long time to get out there. They didn’t always get done the first time. So my wife told me to use First American and they were really good. They came out a week ago for a repair and that experience went well. Two years ago, it wasn’t so good. But they’ve been back on their game and they’ve been doing a great job for the last 12 months.

I heard about First American Home Warranty through a friend and they seem to work. I go online and fill out a form to submit a claim. The technician that came tried to fix it but didn’t have the part. He came back with the part and it has been fine since then.

On September 30, 2025, Tuesday, I contacted First American Home Warranty (FAHW) because a technician visited my residence to repair a dryer. During the service, the technician relocated the adjacent washing machine to access the dryer. After the technician departed, I completed a laundry cycle and placed clothes in the dryer, but the washing machine ceased to function. It appears that the relocation caused damage to the washing machine. I notified FAHW and the service company about this situation. The service company was courteous and attempted to arrange for the technician's return to my residence. However, the FAHW representative exhibited dishonesty and rudeness during our conversation. The representative refused to facilitate a conversation with a supervisor until later in our discussion.

I was with another company, and I was not pleased with that company. They were supposed to be the number one company, but they had denied three claims, which should have been filled. I went on the internet, found some reviews for First American, and I called them. And I've been a customer for a long time. I'm pleased with the service that I have gotten.

I was able to purchase 100% gas coverage through First American Home Warranty. I've been with the company for about six months, and I've had to file two claims, and the experience was wonderful. The first claim was for a water heater. Our house is 20 years old, and we've never replaced it. The company that they got was very prompt. The gentleman came out, he looked, and then he said we needed to replace it, which I knew we did because it was leaking. He said, "I'll call up the warranty company and tell them that we don't have it in stock." He said the warranty companies keep these things in a warehouse somewhere. He had to tell them that so that way, it'd bypass that going back and forth because we had no hot water. He did all that, and then First American called us up and said our water heater would be here the next day.

It's easy to submit claims with First American. I usually call in and the customer service is good. I have no complaints about that. However, I would like the flexibility to choose my own contractor. If I feel that I had an issue with one of them previously, I should be able to choose my own after that. I had two issues with two contractors and that got resolved last year, then there's another contractor this year with Sears where they took a month. They kept rescheduling and rescheduling 'cause they didn't have enough technicians. It prolonged things and I had to go outside to find somebody else to do the work. I had to pay for it, but First American reimbursed me. Overall, the service is great and I'll recommend it.

I originally got this plan by a real estate deal. It has been good for the most part. The reason I am shopping around right now for a different company is the fact that their service people for appliances is horrible! I have had so many issues with them and they just keep sending out the same horrible company! I am not alone in this, I have other friends with this same issue. Also as of now their renewal cost is off the hook expensive! My last call just a few days ago was to let them know the horrible appliance repair person, when he was last here did not hook the vent back to the dryer. I had a humid house and lint all over the back! They told me to call them, they gave me the number and is disconnected. I called them back and they put me on hold then hung up on me. I've never heard a word back from them!

Updated on 10/07/2025: Nothing has improved with my experience. First American Home Warranty writes a public reply on your website saying they have authorized a replacement for my range/oven since replacement parts are not available. This is false! I have just received an email from them saying they are reviewing the contractor’s findings. It goes on and has the contractor as “Sears Repair.” Sears Repair does not service my area so I am unsure how FAHW can get a review of the range/oven findings when they never came out and they don’t even service my area.from. This is just another example of the complete incompetence of their system and employees.

Please do not waste your money on getting their warranty. Their call center & customer service is terrible. They will never follow up with your claim or will be supportive. You will get transfer from person to person and eventually to a number that asks for Inbox number to then be hang up on.

Updated on 09/23/2025: First American responded publicly that my claim had been “escalated” and that they “look forward to having this resolved.” Unfortunately, this has not matched my actual experience. My claim for a failed evaporator coil (covered under my Premium Plan) was denied based on an alleged “pre-existing condition” and even a verbal “14-month inspection” requirement that does not appear anywhere in the written contract.

I have used First American for many years and I am consistently giving them 5 out of 5 stars. They continue to be reliable and only send topnotch companies to my house. AZ Plumbing and GW Davis Water Well have consistently delivered superior service. I would highly recommend their services.

Updated on 11/02/2025: Finally had Charise (**) from First American call me last week acknowledging she had received an email from my daughter authorizing me to act on her behalf. My daughter gave up and cancelled her contract after 6 months of trying to get her icemaker fixed. Charise's solution, after over a half dozen no-shows and failed attempts by her 'technicians', is for us to find a repairman on our own, pay them out of pocket to fix it, and then submit the receipts to her for approval based on their fee schedule.

My experience with this company has not been favorable at all. The company has outsourced their customer service to an offshore call center. It's difficult to get in touch with someone and when you do, it's "I tried contacting the contractor but they are not responding or closed". This is not the case because I was able to contact the contractor assigned to the claim and was advised that they are waiting on approval from the home warranty company. The customer service is horrible. I have been without a refrigerator for over a month and all I get is the runaround. I put in a claim for the food lost from the refrigerator and freezer and was told that the plan does not cover spoilage. It's been 2 months. So disappointed. Do your research - Yelp gives them 1 star out of 2,200 reviews. What does that tell you. Take your business elsewhere!!!!

Alfredo of Viking Air, serviced our HVAC Unit and got it working again. The air exchanger was in a tight spot but he managed to complete the ticket. They are prompt reliable and knowledgeable. Alfredo took his time to explain all the issues that I have and we made several back up plans to move things along later. I highly recommend Viking Air.---

The local appliance repair company was excellent, they came to the house within 24 hours of request, diagnosed in 20 minutes & ordered the part. Came back after receiving the part made the adjustments & works great now. The warranty as purchased was honored in a timely manner & very easy to access. Thank you for the service.

A month or two after I purchased this home warranty my air conditioning unit went out, just stopped working. We called a local contractor who told us our air conditioner was dead and a week later they gave us an estimate for a new one. Although I was embarrassed to call First American, because I had just purchased the contract, this company didn’t even flinch. They were super nice. They sent someone out right away. He was on my roof less than 10 minutes and came down with two burnt out fuses and had my air conditioner running. He quoted a reduced price for us to replace an external controller box which was allowing water to get into it. In the end, first American paid for that box as well. My brother is a plumber in another state and he said this is by far the best home warranty available. They take good care of their customers. Thank you first American!

First American Home Warranty makes things easy for me. I'm new to the area as well as to owning the home, so I don't know what's gonna happen. It's nice to be able to just call somebody, not just because of the coverage, but also the home warranty company knowing the contractor since I don't necessarily know an electrician, a plumber or an HVAC service provider. The service has been good. The last time though, we had two different issues with two different appliance. I put in a claim for them and we were assigned two different technicians. I tried to call to have just one technician so they could do both of the appliances, but once it's assigned, they can't do that. It seems silly.

I've been a client for about 20 years. FAHW is consistently reliable, fast responses, great communication with status updates and uses really good contractors in my experiences so far. They are professional, knowledgeable and respectful of my property. It is very easy to schedule repair service using their on-line website. Highly recommend!

First American Home Warranty was the first one I found the first time I heard about home warranties. I signed up and I've been with them seven years already. It's too expensive, but when I submit claims by phone, the reps are good. I've also accessed their website once or twice and it's easy to use. First American provides good coverage, but because of the third party suppliers they hire, it take a long time to get things repaired. Some forget to call us back. Others wait for the approval on whatever part is missing. Also the other ones have the excuse that they don't have personnel. They get it done at the end, but right now, I've already been waiting three weeks for a garbage disposal.

First American Home Warranty was recommended by my Realtor. I've been with them for about a month and I've filed a claim by phone. They came out and the response time was good, but apparently, there was nothing wrong with the product.

First American Home Warranty was the first company that I had heard of and it was from a neighbor. I reached out over the phone and the conversation was easy. I've had the home warranty for about four years now and it's been easy to submit claims as well. I usually do it by phone, but sometimes I do it online, and turnaround time, usually, is about two days. All the people First American sent out were local, kind, very respectful and knew what they were doing. They were experienced, and a couple of times, First American has had to replace things. The turnaround time when they replaced the dryer was about a week. They've also replaced my oven. It was good and I’ve had no problems. All in all, getting First American is well worth the money. It would pay for itself in one use.

It's been about 15 years since I signed up with First American Home Warranty. In terms of service, rarely do I need them, thank God, but when I do, I just call them up. Generally, I will speak with them on the phone and provide them with the information required, then they'll dispatch the particular skill set that I need for my problem. I had a claim last month with my garage where I called them up, then for the claim prior to that, I called for something with the kitchen stove. The limited interaction that the reps have had with me has been fine. It's been something that I've expected, and I've not received any type of disrespectful conversation.

We had First American Home Warranty send a person out to do our keys and he came out quick. It was a simple issue, but he did a fine job right away and fixed it. I was pleased with that, but I was a little surprised with the cost. We had to pay $100 for the deductible.

The technician took one look at my dishwasher and knew what was wrong with it. He said it was just a matter of getting two parts. They said they would order those and be in touch. They left, and I didn't hear anything for a month. When I finally chased down somebody at First American, I was told they sent me an email saying that they denied my claim. That would have been nice to know, so I could buy myself a new dishwasher. I finally chased down an email that had gotten stuck in my spam folder, but a follow-up phone call would have been very appreciated. It was a disappointing experience with First American.

First American’s customer service is right on. As soon as they answer the phone, they get right on the problem. Setting up a request is very easy, and the company they assign calls me right away and sets up an appointment. My experience with First American is good and the price is comparable to other companies.

Don't waste your time or money. This does not honor their warranties. They will lie to you and tell you to do things that you shouldn't have to do. Customer Service is not helpful. They will just keep making the situation worse. Trust me this is not who you want to be your go to if something goes wrong. Quick to take not good at giving and doing what right! Ps try getting to the owner or president or even a resolution department! Ha.... Don't bother.

I've been a customer for a few years. For the last 2 the service has dropped dramatically. I've been reaching out by phone and by mail. I feel that they have been "ghosting" me. I just called to make sure my renewal for next year is canceled. I would not recommend them.

It is a necessity to have a warranty. It has saved us a lot of money on appliances and repairs. My only issue is the time it takes to get serviced. It often takes weeks to get things repaired. And even longer if replacements are needed. Right now our A/C has been out for a week (waiting on parts) and we don’t know when it will be repaired.

I worked for First American for 18 years. I had them for 10 years, then switched to a different company, and then came back to First American only a month ago. In the past, I made a phone call for the claim and I got a live person. I didn't have any problems.

The customer service Rep. was very good, But the 1st plumbing contractor was very rude and wanted to add unnecessary modifications to make more money, totally ripping off the homeowner. The 2nd plumbing contractor finally fixed the issue without extra padded charges. The whole repair took over a month. It was the first time using this Home Warranty Co. and far very unimpressed.