First American Home Warranty Reviews

Will not cover what they promise in contract, have spent hours on the phone and on their message center. They just keep transferring me to different people that say it's in escalation. We are in our 70s and it's 112 degrees and AC down for 2 weeks, they have no service contractors that repair heat pumps that will do the work. I am still waiting for someone to contact me about repair.

First American was provided to us when we purchased the house, and in the two years since, the experience has been awful. Our air conditioning went out on July 15th, and we are on our third visit with the contractor they provided. We’ve had no air conditioning for four weeks this Thursday and I called them five times last week. We are no closer to getting it repaired. It took three days for the guy to come out and then he had to take two days to create a report. And when I called back, they decided they needed another visit. Now, we’re waiting and it’s another day.

First American's techs have been okay but it takes a while to get a repair person out. Despite that, I’ve had them for a few years and I'd recommend them. I'd rate their service 4 stars.

We had a major issue come up with our heating system, at first we were concerned about initial communication with phone customer service. The call centers and people working there are often difficult to deal with. But when we escalated it to the higher level people in the company they were totally efficient, acted in a timely and collegial way and our issue was resolved. We are very satisfied with the outcome.

I was not happy with my coverage people and I started looking for other companies. I did a research online, and it indicated that First American was one of the better choices. I signed up with them and claims go easily. I just call it in and go through the prompt. That part works well. Then somebody usually contacts me and asks for photographs or serial numbers.

Everything has been great with First American. As a younger renter, we haven't had great experiences with homeowners and getting things fixed quickly. But we’ve had better experiences now, living here almost a year. Our dishwasher had a grinding noise and we reported the issue to First American. A week later, the tech came and checked it out in less than 10 minutes. Another week later, the new dishwasher came. It was replaced very quickly. First American is very helpful and easy. I’m a third person who's getting the contact information, but it's still smooth.

Air Solutions sent a technician out on Sunday and he looked at both HVACs. What he did was to synchronize both thermostats so that they talk to each other. He set the heating and the cooling temperatures on both thermostats so that they agree. He was very pleasant and took care of everything within 20 minutes at the most. But he acknowledged that the instruments sometimes are somewhat confusing. I was steadily pressing the button to get the heating system to reduce because upstairs, the temperature that was shown on my telephone was between 95 and 97 degrees, which was unbearable.

Beginning to feel that the coverage is a waste of money! Our claim was for our shower. The seals needed replaced and the handle broke off trying to get water to stop dripping. Ironically, they would not cover it because it was BROKEN! So, $95.00 spent on the service fee for nothing. Went online and have all the parts and tool to replace it coming for total of $78.00. Our claim before was for our evaporative cooler which has rusted out. The repair man said that it would not be cover because it would most likely fall apart. Another $95.00 for nothing. They were told what the issue was in both cases, and I feel knowing that it was not going to be cover but still charged the fees, and the repair company no doubt got their service fee. Yes!! Feel taken advantage of!

My experience is paying for something I don't know how to use or if it will be worth the financial burden and the psychological stress if and when I have cause to file a claim. The government protects RICO, Fraud, Blatant Criminal conduct, most businesses have arbitration clauses to prevent the rule of law being used to protect the consumer. Contractors lie deceive then deny everything promised over the phone. Then send under qualified people to do half hazard work that needs corrected after they leave.

Good service, and no issues. They responded promptly, and the service technician was there within a couple of days of my calling. $95 Total or one issue. If you try to combine more than one issue into a single service call, they will charge you the $95 fee for each issue, so I passed on that.

Many complications and delays to finally get fridge installed. Well satisfied with new fridge and past services last 10 years. Appreciate assistance and attention gave to issues by case manager, Marlon.. Will remain a customer and member. Plumber and installers miscommunications caused delays.

Company is not responsive. We have been without a refrigerator for 2 weeks because they cannot agree with the service provider they sent out. First American says it needs to order additional parts but the service provider told me that the fridge was unrepairable and must be replaced. I need a working fridge and have paid this company for 5 years and they are giving me the runaround! No not use!! Buyer beware!!

I would not trade First American for anything. In the past, they replaced our air conditioner, and everything we've called them for, they have been on top of it. We're grateful for that. Submitting the claim was not hard at all. They had to order a part, but it was swift. The technician was awesome and even told us what a good refrigerator we had and that we should probably hang on to it. So, they gave us positive remarks about the refrigerator we had. I've been with First American for probably 10 years and my experience has been professional, intentional, and excellent customer service.

Over the last 30 years, we've had six homes with First American Home Warranty. They fired us on one home ‘cause there were so many claims on that house. They wouldn't let me talk to their manager. That was a hot mess. Then within weeks, we started getting letters in the mail about getting a home warranty from them. We didn't come back to First American until we purchased this home, and the seller was offering them as the home warranty.

There is no way to contact you. Your phone bank only has foreign people. You sent someone to our house whose business cannot be found on the Internet, whose business card has no address, no last name for the technician who came without a uniform in an unmarked vehicle. His license number does not pull up anything on a California contractor's licenses.

First American is insurance coverage on a house that I wasn't familiar with. My real estate agent bought the First American policy for me and I’ve been protected for about a year. It was nice to have one that took care of things that I didn't know could fail because I didn’t know the house at all when I moved in. My experience was probably a 7 if 10 was perfect and 0 was terrible.

I have had nothing but good experiences with First American. All technicians are professional and are experienced in their field. Online communication is easy to use. I have been treated fairly by the company and am pleased with their handling of my issues. Always a prompt response and easy communication.

We have an old cooktop that stopped heating. I was sure it could not be fixed. Then comes our service provider. He is a genius. He not only knows the cooktop but was able to fix it. What a miracle. We are now using the stovetop.

Denied Legitimate Claim, Conflict of Interest with Contractor, Zero Accountability. I have been a policyholder with First American Home Warranty since 2023 and recently experienced what I consider to be a deeply unfair and troubling claim denial that I feel compelled to share publicly. The Issue: My air conditioning zoning control board failed — the exact same component that First American Home Warranty previously approved and paid to repair in July 2023. This time, they denied the claim, stating the part is not covered.

We were looking for a home warranty mostly because we had friends that told us they had one and it was really beneficial. We were like many people and didn't know that you could have a home warranty on a home that wasn't brand-new. We signed on with First American, and the contractors have been mostly good. But we had a recent experience where the contractor was abysmal and left us in disrepair. We ended up having to hire another plumbing company to finish the work properly and we ended up paying out of pocket. We paid an extra $5,000 to have everything done properly, and that's not even including the damage to the house that was done. We have reached out to First American three times about it now but they have not responded.

I filed a claim for our microwave and dishwasher, $200.00 service charge. The service provider came out inspected the items. He wrote his report for the dishwasher and a report for the microwave. At the he was writing the report he said he wasn’t sure if First American would cover the microwave but he’d submit it. He had order the part for the dishwasher. We received the call to schedule the completion. First American refused to approve the repair of the microwave, they only covered the dishwasher. We happen to have an appliance warranty company. Their repair came out, he knew exactly was wrong. He had my husband turn off the power so he could confirm the issue. The microwave needed a new board (circuit/motherboard). The part was ordered and installed! First American sent a survey asking if I was going to renew…absolutely NOT!

We needed insurance when we first bought our house and the previous owners had First American Home Warranty, and we just decided to go with them. Before everything went online, submitting a claim was hard because we had to wait forever on the phone. But they’ve made it easier by putting things online. Now, you just have to have your account and you go in there and file your claim. Most of the techs are great. If they're not and they don’t fix problems, I have to call First American and say that not only was it not fixed, but they were also not good. So they need to send me another company. In my most recent claim for the kitchen sink, the techs were good.

First American Home Warranty was very prompt in returning my initial phone call. I had three items disposal, microwave, and ice maker that needed to be fixed/replaced. Each technician: plumber, appliance tech, and installer were great. They explained the problem and the timeline to fix the problem. They completed the work in less time that I anticipated. I'm very pleased and will continue to utilize them in the future, if necessary.

I was having electrical issues and the warranty provider that I had at the time didn't have anybody to send out to me. So, I switched to First American Home Warranty. I recently submitted a service request online, then somebody reached out to me and I started talking to them. They were pretty good and easy to talk to. But they didn't have a tech in the area, so they just gave me money to pay the contractor that I picked. I was very satisfied with the way they handled the issue.

A few repairs were completed and fixed the particular problem, others only temporarily fixed a problem or didn't fix it at all. One toilet was replaced, which fixed that problem, the other toilet was given a temporary fix to assist the flushing rather than replacing it, and now the problem has returned. The heating/furnace problem was never fixed and I gave up, although I'm hoping that the air conditioning repair may have taken care of the heating problem. The dishwasher was repaired, although it took three weeks. The plumbing problem with pounding at 5 & 6 a.m. turned out to be a water pressure issue, which wasn't covered so I paid $95 to not get that fixed. When my water heater went, I called my regular plumber who fixed it the same day--it cost more, but got fixed properly and promptly. Renewing the policy would cost about $200 more than last year's policy. On balance, I've decided it's not worth the money.

I had an emergency -my water heater went out. Being of retirement age, I needed hot water to cure the multiple aches and pains that I now experience on a daily basis. I called my First American Home Warranty agent and to make a long story short I took the cash option as I had a contractor ready to replace my unit and could reduce the downtime as they didn’t have anyone who could satisfy my timeline.

I've been a First American customer for about four years, and my experience with submitting a claim has been okay. I do my claims online and also through their customer service. The representatives have been good.

I am very pleased with the service I received. From the minute I called and throughout the process of fixing my stove, the professionalism, caring, and assistance was excellent. I am a senior citizen, live alone, and I was very concerned. Dayton, the service man, entered my home with a smile and confidence. A part was needed. He returned the next day with the same smile. The part had to be ordered. The attention to detail and the personal assistance is not a part of today's service with most companies. I am very blessed to have First American Home Warranty.

These are the most professional, hardworking, warranty people I have ever dealt with. Their customer service is great. They do all they can to help and stay within the contract, they follow it to the T. They won't stretch the rules but give you all they can. Their contractors have been very professional and accommodating. I previously used another warranty company and hated them! Getting them to fix anything was like pulling teeth. First American has my business for the foreseeable future.

I called in for an AC problem at the worst time of year! I got an immediate response but had to wait a week for approval / repair. Furthermore, I did anticipate the wait time. The AC company that came out was very professional and courteous. In the end, the AC is repaired and all is well. Thank You.

First American has been reliable overall, but I’m not able to give a full five stars because of a prolonged HVAC issue I reported in September 2025 that wasn’t resolved until June 2026. The delay was largely avoidable. Several contractor changes were required, and one contractor simply refused to acknowledge the underlying problem. Eventually, I was asked to source my own vendor — a challenging step for anyone without experience in this area. The positive part is that the contractor I selected ultimately completed the replacement, and First American reimbursed me in full.

The warranty company is wonderful and when I need support on a job they are always there. Contractors vary. Some are wonderful and resolve the problem efficiently but some contractors are very slow to get the job done and do not respond to calls I make. Fortunately I always have the support of First American team to assist me in getting the task completed.

I have not been able to find an AC person to come out and take care of our issue yet either. First American couldn't find anybody either. So I'm just waiting this time of year in Texas with 100-degree weather. The AC people are booked. I've been dealing with First American for a long time. I've always used them in the 15-plus years I've been doing real estate. So far, so good. Lori was always a good representative and she just retired. I'm gonna stick with the company that I'm comfortable with.

Refuse to repair freezer of a Whirlpool Bottom Drawer Refrigerator Freezer. Alleges not covered "NOT Covered: drawers, tracks...(which are) item parts that one deemed non essential to the correct functioning of the appliance" The FREEZER IS AN INTEGRAL PART OF A REFRIGERATOR/FREEZER (EMPHASIS ADDED). Freezer drawer temperature fluctuates and is difficult to open fully and close due to faulty track.

Second attempt was great. On first service ticket, I had trouble finding a time to meet with the plumber. WE found a time and then they cancelled. And then they cancelled the service order without any follow up. I didn't understand... But, in summary, the second attempt with a different vendor was prompt and on-time.

I had a home warranty with another company and because of price increase, I did my own research and I decided to go with First American Home Warranty. Since then, it's been about three years and I have had four claims with them. They have been responsive and their coverage seems to be comprehensive, or at least has an option for extra fee.

The contractor that you assigned to my request was from Cader Rapids Iowa, which is about three hours east of Kamrar, Iowa. They were unable to even look at it until the 22nd of July; so, they canceled. I spoke with TE--Carlos **, he told me I could get my own contractor; which was what I did. I had Appliance Plus from Webster City, Iowa come and diagnose the refrigerator issue. They were very quick to respond. Their Tech is in on Wednesdays; he ordered parts today and will install them next Wednesday, the 8th of July. I gave them the contact information so they hopefully will become one of the approved contractors that First American uses. Thank You. Dave S.

I call in when I have a claim. I have good interaction with the First American reps and the techs are pretty good. I'm very pleased with the service that I get when I do have to use them. They're on time, punctual and professional.

Switching to First American Home Warranty was a the best decision after speaking with the representative. She was very professional, pleasant and thorough explaining the policies; therefore making the decision very easy.

We bought a house, and First American was included in the purchase. I’ve submitted claims for several things and they’ve been pretty good. Their customer service has been pretty direct. I haven't had any issues with them.

Takes weeks to get anything fixed and the price usually would be less if I paid for it myself. Service about my claims is extremely poor and overall this insurance is a rip off. Do not do business with them.

Absolute garbage company. They're a complete scam. Nowhere in their advertising or contract does it say they won't repair or replace a dishwasher because of hard water. Also if that was such a concern they shouldn't of taken our money for the "insurance." Their costumer service person called me names and treated me very disrespectful. I paid for a whole year and this is the only claim I made which got denied. Shocker. They find every excuse to deny. Never again will I get insurance.. Complete waste of money.

The home warranty was a housewarming gift from my Realtor, and I'm in my first year with First American. The only thing I've paid for was the two claims I've put in, where I paid $95 each. My kitchen sink went a little haywire, and I put in a claim. The plumber came out within three hours, and I couldn't be happier. I'm totally satisfied with having paid $95 and the way it was taken care of.

First American was the home warranty that the seller of the house included with the sale when we purchased the home. When I went online for a claim, the experience was fine. A technician was out in a couple of days. They're probably not who I would have chosen if I was going on my own, but they were chosen by First American. But I was good with the quality of work.

I've been with First American for about 20 years because I stayed with the same broker over the years. Dealing with the reps has been good and the techs they’ve sent out have been fine.

Really bad experience. I am 100 days into a shower valve system issue. They have sent 4 plumbers, and they are all not interested or not qualified to do the job. I still have a broken shower valve, and everything I call the First American Customer, I get gas lighted. Really bad service.

I’ve been with First American for two and a half months now. The claim process has been fairly easy. I call my claims in, and the reps have been very good and polite. The techs have also been good. I wish the price was a little lower, though.

FAHW is the worst! Filed a service request on Wednesday 6-17-26 for non-working ac. They assigned Kappa Air as the service contractor that I never was able to speak with them over 6 days of this debacle and was never able to schedule an appointment. Kappa sent a text asking me to call. I did, and their mailbox was full so couldn't leave a message. I requested a new contractor with FAHW after the 48-hour window was up-and NO contact. I spoke with 5 different FAHW reps from Thursday to Monday and even had them call the contractor with same results "Cannot leave message, mailbox full." The reps all seemed like they were reading from scripted cue cards and did NOTHING to help.

We’ve had First American since 2019. We’ve done two claims, and their claims process hasn’t been bad. It’s a little hard to understand the people you’re talking to on the phone ‘cause they all have foreign accents. Also, the deductible keeps going up every year. But their techs have been good.

​Do not purchase this warranty. I have experienced four service requests with this company, two of which were never scheduled due to a lack of follow-up. Additionally, I am still attempting to obtain a refund of the $95 service fee associated with one of those unresolved requests. In another instance, the company incorrectly categorized a non-functioning main pool pump as a waterfall pump. Although I submitted a dispute regarding this matter, I did not receive any response. The fourth service request, which involved a lock replacement and rekey, was the only instance that was handled satisfactorily. I have since emailed the company to formally dispute these issues; however, I have not received any reply. At this time, I am considering pursuing a small claims court case to recover payment for services that were not rendered.

I have old appliances and I needed coverage for them. I couldn't afford to buy brand-new appliances. I was with Choice Home Warranty in the past and I didn't like them. I got rid of them about five years ago. So, I've decided to give First American a chance. You start off with a low price every month. I got it because it's very cheap. It's affordable per month.

I purchased my house in mid-February, and around since then, I've also had First American Home Warranty. I've placed two claims. I submitted both of them online. It's a very easy process to do and their people are very friendly as well. On the first one, the technician never arrived. I wound up canceling that claim. For some reason, they sent a guy that was based out of Houston and he left Houston at 5:00 pm and he said his arrival time was gonna be 8:00. 8:00 came and he pushed to 8:30. Then, 8:30 came and then he canceled because he never wound up showing up.

I've had a pretty good, decent experience with First American. I have good luck with them. Every contractor that I had called, I was pleased with their work. For my recent claim, the dryer was making a noise. And they replaced a worn-out part on it. The tech showed me that one of the rollers was worn and squeaking. Everything's been working well since the repair. I was very satisfied with First American. It works well for me.

I’ve used them twice. Once a few years ago when my wood floor got wet and buckled. Then last week, when I had to replace my hot water heater. Filing claims is easy. Fast response. They paid for the flooring. I paid for the install. Same for hot water heater. They paid for replacement. I paid for the install and any necessary modifications. I find them easy to work with and cost is about $55 a month.

Had 3 techs come out and all were pleasant. A fan and motor had to be replaced and it took two weeks. When replaced wires were coming up through the top grate. A tech came out and told me that was the only way to do it. The air conditioner is working fine.

Unfortunately it took a few repair people and visits to get the situation taken care of however the result we were very pleased. Our washer was broken and continued to have repairman coming to the house. Once you wrote it up and it was deemed not repairable the company kicked in and sent me an offer for a new washer. I'm very pleased.

First American has always sent me good workers. We were always happy with the work they've done. For our recent claim for my daughter’s bathroom sink, the guy was highly professional and very clean. However, my daughter is still trying to see if it has gotten better. But we’ve been with First American for so many years now, and they’re extremely nice. They always take care of my complaints and my calls.

I've been with First American Home Warranty for six years. I moved back to El Paso from California in 2015, and that year, I had home insurance. They had to repair two of my units of my heating and cooling units. They had to replace them but weren't able to. They had to replace two and they dropped me. That was when I first picked up First American.

Using First American Home Warranty for 15 years has been good so far. I reach out to them online. It's easy. I call them if they don't respond within a couple hours. I also reach out to the contractor. A guy just came out to repair my pool equipment and it went great. He diagnosed and repaired it. It solved the problem.

We’ve been with First American for a month now. It was set up through my Realtor. We've done the key locks right now. I need to make another call to them. I have one more repair I need to get done. I just haven't called them yet. But for the key lock service, they did it right away. Their customer service has been fine.

If you own a pool and would like the heater and other elements of your pool covered, First American Home Warranty is much better than some of the other home warranties out there. We've been with them for over seven years. The coverage is based on our pool. I submit a repair ticket via the app and it's easy to navigate.

For the most part, First American has always done what I've signed up for. Sometimes there's a little bit of arguing, but that's to be expected. This go around, I've had two claims, and they were easy. I would love for First American to keep their technicians. But last year, I had to pay out of pocket. My AC went out and they were using somebody else from Georgia, and I live in Alabama. It didn't make sense. They had found a contractor, and per contract, if they find a contractor, then they've done their part, whether it's two weeks out or two days in. I would have to be without an AC in the summer for two weeks, and I wasn't happy about that. I paid $500 out of pocket that I still have not got reimbursed for. Also, what I was paying 15 years ago for the coverage has almost doubled.

We're in our 80s. Even though my husband used to fix everything, he doesn't wanna climb up on ladders, and he doesn't wanna do those things anymore. That's why we decided to get a home warranty, so we could call someone. We’re going into our third year with First American. When it comes to plumbing and electrical, we like the contractors that have come out. We had a problem when we had a problem with our stove, and we don't know if it was a communication problem. But it seemed like that particular person who came out to fix things didn't have enough knowledge to fix it. He was on the phone all the time with his boss, and he didn't speak English very well. At any rate, he didn't fix it at that time. Then we had to wait a few weeks for them to get a part. But then the next time he came out, he was able to do the work and do it effectively. Other than that, we've been very happy.

You sent 2 companies out and both looked at 2 different things. Neither company fixed the issue. I am still without a garage door that does not work. You denied both and refused to discuss it with me why or explain any details!! You just sent an email verses with a conversation that’s been with you for years. That is a coward's way out and shows that I am not valued as a customer.!

I've used First American for my HVAC, my oven, my stove, and my dishwasher. For some of them, the customer service was really good. I called them and then told them what I needed. Then they would call a repair service in my area code, and then they would send it. One time was very disappointing. They sort of just gave up and said they couldn't find anybody. Then they said, “If you wanna find somebody, then that's fine. You find somebody and tell us.” But that's not what I paid the service for. I did find somebody on my own to repair it, and then they accepted that person. So, it was an inconvenience but a minor inconvenience. Other than that, they have found the people and told them to come, and then I just get either a text or an email to tell me the company that's coming, and they will be giving me a call shortly, and they usually do. It's usually within three business days that I hear back from them where they found somebody.

They are great to work with. I used to have a company called Home Shield. You could never get a hold of them for anything. But the First American it's easy to place the service order and get it done quick.

I have been without a shower or toilet for 8 days. Plumber claim sewer line outside the home busted. Shower will not drain and toilet will not flush. But wash machine, dishwasher and kitchen sink drain no problem. I asked home warranty to send a different plumbing company out for a second opinion. Second opinion was denied by warranty company. Took way too long for claim to be processed.

The dishwasher repair person came out from Sears. Then, I had to call again as the problem was not fixed after waiting for days for parts to arrive. I had to call a plumber this time and the plumber noticed that the dishwasher tech forgot to tighten the bolts which led to a flood of water in our cabinet.

I like that it’s easy to book a repair. I’m not happy that the contractors are so far away and appointments are days away and not happy that there’s out of pocket expenses that pretty high. But it out weighs what it would have cost without a home warranty.

Took 8 weeks to get this service request resolved.

My realtor bought First American Home Warranty for me and I'd recommend them. Submitting claims with them was easy. It was all online. The technicians were great. They knew what they were talking about, and they fixed the problem. They were in and out.

We purchased the home and the First American warranty came with it. It’s just been a couple of months since we’ve been with them but I’ve submitted a claim. I called in and it took me a while to get through the phone tree since it was the first time I was doing it. I had to go through some hoops to finally get to speak with somebody who wanted me to just file the claim online or through the AI agent on the phone. The claim was for the air conditioning and it only took a couple of days for the techs to come out. They said it was fixed but when we used it, it didn’t work. So we called back and First American sent a second contractor out the very next day, which was appreciated. They fixed the air conditioner and it's been working since. The quality of their work was very good.

Submitting a claim has been fairly easy in the two years I’ve been with First American. I go online, and the website is easy to navigate. The technicians perform good-quality work, but I did not have a good experience with one technician from an HVAC company they sent out. They fixed the issue, but I made a complaint about how my sister-in-law was treated.

Submitting a claim to First American is quite easy. The first one was rekeying the home. Then later on, I did another for a problem with a board on the dishwasher that came in the house. It was faulty and had no digital display. The only thing that surprised me, which is part of the rule, is that there is an upfront payment for all of the services. The person who did it did a great job. For the dishwasher, the first board that was replaced failed after like a week. So, it took a while to get it replaced again because I had to get the fellow back out to confirm that it was the same issue. So far, it's been working fine. Prior to that, I didn't even know what type of cycle I was running. I just know it was running.

The home warranty with First American was given to us as a gift by the Realtor for closing on our new house. I’ve had it since May 8, and it's easy to file a claim online. I’ve used it three times. One for re-keying locks on the new house, another one for a plumbing issue that was not covered by First American, and the third claim was last Sunday about a refrigerator repair. The techs for the first two were fine but the last one has yet to come. I was going to call today and see if they were going to come, because they kept saying they were low on staff and couldn't send somebody else, and it's been four days since they called me first.

We've been with First American for 13 years and for the most part, the service is good, but it can be a little slow at times. I don't think that their choice of repair people are as good in Eastern North Carolina as it should be because sometimes you have to wait. They give you a 7 to 14-day time period that the contractor come out and look at whatever you got, but then sometimes it's pushing the 14 days before they get there. I've had a washing machine that broke down right now, and it took them nine days to come look at it. Now, I've been told that it's unrepairable, and I'm waiting on the contractor to send the stuff back to First American before they'll tell me what they're going to do as far as replacing it or sending somebody else to look at it. So, they could be a little slow, and they need to improve on that. My wife's not really happy it's taken over two weeks to get a washing machine repaired.

I am writing this review to warn anyone considering First American Warranty Services: DO NOT USE THEM. My experience with them across two separate homes and multiple appliance issues has been nothing short of a nightmare, culminating in me canceling both contracts out of sheer frustration and a complete lack of support.

I greatly appreciate how fast you get help to me when I need it. And how courteous your associates are. Thank you for being there. I am so happy to have this service. I recommend this service to anyone who owns a home. Dawn **.

We were made aware of First American during the home purchase, and in the two months we’ve been with them, everything has gone well. We put the claim in, paid for it and got an immediate response. They got the technician out who surveyed the issue and resolved it. Everything was professional and well-handled. Hopefully, I don’t have any more incidents but if I do, I look forward to working with First American. I’m very happy and satisfied with my experience. People should sign up with them.

Great service and professional service, keep up the representation of an excellent company. Look forward to a long relationship. First American Service Company has picked a valuable company.

The claims process is pretty reasonable and the technicians that First American sends out are mostly good. I would recommend them.

Horrible service. I pay $65 month and $95 for service call and they never seem to have anyone available for at least a week! Customer service, they have none. It’s a joke or you’ll be sorry!!!

Updated on 05/25/2026: After so much of escalation, the technical came for the 3rd time and literally harassed me to pull the dishwasher which was supposed to be done by him. I did myself and then he fixed the parts which didn’t solve the problem. This time told me that he has to replace the motor. This shows that he is not a qualified technician to fix this problem. The problem is on going for 7th week. Surprisingly he didn’t put the trays inside the dishwasher and made a big mess in my kitchen and ran away. Shame on First American to have contractors with such unqualified technicians

BS. I placed 2 orders one for an over-the-range (built in) microwave & the other for a hot tub. Order received and tech comes out orders part, but didn't order right color, they changed the color and called FAHW, they said they only have to replace the part, if the color doesn't match the rest of the appliance, it doesn't matter! I said BS, if I have a stainless-steel microwave and you're going to come & put another color on it, like black or white, that is voiding the warranty. You are to provide replacement parts that are for the make and model, which has the color in it. FAHW said "Well, our contractor could only find that color and you will have to accept or do a cash out."

After a loyal customer for several years, I have decided to terminate my service. Your team was extremely terrible with trying to address my concern(s). Multiple requests were submitted for service, and the contractor selected by your company no showed. TWICE. Apparently, this is a pattern and accepted through your company. Even though this was escalated to your customer resolution team, I spoke with Axel who claimed to be a Supervisor and the impression was pretty much to deal with it, not a big deal. Go back and listen to the recording. I will no longer use your company and discourage anyone and everyone to not to use your company.

First American Home Warranty does NOT provide quality Service Techs. They employ "Fly-By Night" Techs that are NOT of good quality. The service takes too long for action. Techs do not show up as scheduled. Too many disappointments. I have had enough! Beware!

I purchased a home with a First American Home Warranty and several upgraded coverage options, including the "First Class" package. We discovered a major leak in the kitchen faucet on move-in day. With a 10-month-old baby in the house, this was a critical sanitation issue for washing bottles, not just an inconvenience. Despite paying the ~$100 service fee immediately, the process was a failure of logistics and policy.

Absolutely terrible experience with First American Home Warranty. My garage door spring broke, which should have been a simple covered repair under my warranty. I paid the $125 service call fee, and the contractor they assigned came out and tried to pressure me into paying an additional $850 for repairs and upgrades that I did not believe were necessary to replace the spring.

I've not had a problem with First American. When I need something done, they take care of it even though I don't know whether or not it would be on them. The time from when a contractor comes out to evaluate my problem until the time they get it fixed sometimes can be quick, but other times, like this last time, it takes weeks. My furnace stopped working, and they had to come in and replace something. I was without heat for a week or two before they were able to get me taken care of. They had to order a part and First American kept telling them the part was coming.

Our family has been without properly functioning AC in Florida since January 2026 despite multiple service visits through First American Home Warranty. The same contractor was repeatedly sent out and we were told multiple times that the issue was “fixed,” primarily related to refrigerant leaks and condenser coil issues, but the system continued failing to cool properly immediately after technicians left. After months of failed repairs and delays between appointments, we are now being told the issue is an inaccessible underground line set requiring approximately $3,000 in “modifications” that are allegedly not covered.

My first experience with First American was about four years ago, and it was excellent. I had replaced a washer before they could even respond about it, ‘cause I had a load of clothes. And they just paid me exactly what I had paid for the washer. But subsequent things, the service fee for somebody coming out just keeps getting higher. Of course, it seemed to me like everybody has. But at the same time, it has been a good experience. 

They sent me this to complete about a recent experience. I have not had a recent experience. Must be a scam/fake company. It's unfortunate that fraudulent companies seem to be the only ones out there these days.

Claim has been filed and I have been advised it was approved. So far, I am happy. Ask me again when work has been completed. I am waiting for parts to come in and for the AC company to call me for an appointment to install.

After becoming deathly ill due to carbon monoxide leaks, I filed a claim. No plumbers were available & I was to find one. If the bid was over FAHW budget, I was to get approval. I didn't follow rules but FAHW honored and paid my $2500 plumbing bill regardless. I thank God for you all! Whew!

The system is very easy to use, and so are the companies they work with. Special for old couples like us, we prefer a friendly computer system. We do not have to wait for an extended period for an electronic to be repaired. We are so happy with the service.

I don't know anything about garage door components. When the service tech got here he said that the springs were not the right ones for the door. Since I don't know anything about the door I had to take his word. He said that he needed to replace the other springs so it matched! The house is only 3 years old. When they first installed the door I would assume that all the parts should match for the door.

First American Home Warranty has been meeting my expectations. We got a free year of insurance with the new home we purchased. We submitted two claims so far. Overall, it's a good experience, but sometimes it's hard to understand which category to choose. We had a problem with one of the water heaters, and it wasn't immediately clear which category to go, because it doesn't show you the subcategory. So, you have to go through each category until you find the right category. But overall, it's okay. They should have a full list of subcategories or help, allowing you to search what you're trying to solve, and it chooses it for you. Other than that, the technician came on time and was effective.

I told First American that I needed a locksmith, and the locksmith came. He was nice and friendly. He worked fast. It was very good. One broken lock is now not broken, and I have new keys. It was a quick professional job. It went well. It's good to have a backup plan if things go wrong, especially in an old place like this.

We bought a house and First American was the home warranty that was offered to us. So far, their service has been fine. When I submitted claim online, the process was easy and their tech came out the next day to fix the issue that we were having. He was polite and knowledgeable. He was pretty efficient and he was done within 30 minutes to an hour. The quality of his work was good, too.

I saw a TV ad or something on the phone for First American and I liked the cost. First American’s is reasonable compared to others. But I looked at three companies before I decided to go with them. I call and speak to a representative when I submit a claim and tell them what is going on. The process is easy since I know what I can call about from my paperwork. The rep gives the name of the company, the location and the phone number, and I look them up on the internet. I’ve had good luck with the contractors. In my most recent claim, some of my more expensive electrical plugs stopped working and the techs came to replace them.

In the seven years that I’ve been with First American, I’ve been getting good customer service. Most times, it's very professional and I have been satisfied. I usually call in to submit a claim and the technicians they’ve sent are good. I've only had one tech five years ago that I wasn't pleased with. I have two air conditioners, and he came to service the one upstairs. He said I needed a new filter and he didn't even try to diagnose what was wrong with my unit. I was taken aback by that.

My First American home warranty was acquired for us by the owners when we bought this house. They covered us for the first year, then we had to pick up the payments from then on. We've been with them for about 14 years now. When I have to submit a claim, I call them and their agents are good. They give me the name of the contractor and a contact number. Then, most of the techs they send out are pretty good. This last one was a little wagon, but most of the time, they're okay. Also, the waiting time could be improved because I had to wait two weeks for a new washer.

First American Home Warranty is a great service if you're a homeowner. They have been very responsive. The service has worked out for a lot of repairs. It was cost-effective. It saves me a lot of money on my home repairs. I do everything online, and I just deal with the subcontractor. Sometimes they get local contractors to do the services in Albuquerque, and some of them have been not the greatest. That's the one they need to keep an eye on. For example, we had a swamp cooler that needed to be replaced, and the service provider they initially assigned to the job is notoriously bad here in Albuquerque, but FAHW changed after we complained. We recently did a garage repair. One of the sensors was bad. First American sent people out and fixed it. Both of the people that First American contracted with, who are local subcontractors, did a good job. I've recommended FAHW to families and neighbors who are looking for a home warranty.

I purchased a home warranty with a repair or replacement guarantee from First American Home Warranty with a swimming pool rider. My first claim was for a broken light in the pool. Of course I was told that the swimming pool light is not covered, even though the salesman originally told me that any problem with the pool would be repaired or replaced, STRIKE ONE! This week, my water heater started to leak. I called and a repair company was dispatched. AZ Remodeling and Plumbing. I was charged $100 for the service call. The plumber who arrived told me the unit couldn’t be repaired and I would a new one. In fact, he told me I would be getting the identical unit as a replacement.

Excellent, serious and reliable home warranty company. We have been on since 2020 and have no complaints on any of the services. Highly recommended for your home needs. All the claim have been handled by professionals and the service has been great.

I’ve been with First American for five months now. I submitted a claim, and the techs were great. Two of the stove burner sensors were bad, so they replaced them. Everything's good since then. I would recommend them based on their ease of use and customer service.

The First American Home Warranty is the best insurance company! Very happy with their coverage and services!

First American Home Warranty is excellent. The technicians that does the repairs are professionals, helpful and thorough. Having a FirstAm warranty gives you peace of mind, knowing if something breaks down they have your back.

I was purchasing a new house and my Realtor recommended First American Home Warranty. I've been protected for about a month now. It was easy to get enrolled. I have called them a couple of times for a couple of issues, and other than having to pay for the service call, they were simple issues. It turned out not really requiring much intervention, but the contractors were competent. They were friendly. So far, I’ve been pleased with the service that the contractors have provided.

The diagnosis was spot on by Mike **. He came back and replaced the part after a 2 days to get my ac going again. But the ground/green wire and other wires were left dangling outside the fan which is an eye sore. I wish the aesthetics were cleaner.

Michael was very polite and friendly and went right to work getting the job quickly, 15-20 minutes. He left the work area clean and I don't know I need to write of much. Discourages wanting to do it.

I've been with First American Home Warranty for at least 15 years, and I'm not really having any problems with them. Submitting a claim is easy. I usually do it over the phone. The turnaround time is quick. The latest claim I did was a plumbing issue, and the techs were very good. They communicated. They came out, they assessed the situation, ordered the parts, and when the parts came in, they came and installed.

I have had FAHW for several years and used them many times. Some of the contractors they use are not highly rated. I recently had a plumbing issue and didn’t have the “additional coverage” and paid a ridiculous high cost for fixing a toilet hose bib, which is a $15 part and took minutes to replace. If the plumber had told me, “look you can add the additional coverage and this would be covered” I would have. He tried to fix the toilet flush mechanism as it kept running. That part is covered; however, his replacing it did not fix the issue.

My experience with First American has been better than it's been. Sometimes it's really good and sometimes it's not. Their customer service is usually good. The less I can do online, the happier I am. They treated me well for the most part. We've had a few snafus, but I strong-armed them. I'm mostly satisfied with them and I keep going back because their prices are reasonable and they don't nitpick every little stinking thing. They're usually very good, but they're not perfect. But I still would recommend them.

We had a Realtor buy us a First American home warranty on a home that we bought a few years ago. We've maintained it on the last three homes. Filing a claim is easy, and it seems like the rate's fairly reasonable. Their representatives are generally good. There have been some issues. For a recent one, trying to get a dryer repaired took a little longer than my wife would've liked. It took four weeks, but it got fixed. We were happy with the people that came out and serviced it. They were very knowledgeable. The time might be the only thing that I would like to see improved. However, that might be living in Central Oregon. Maybe the options for speedier response aren't quite as good. Just recently, somebody was asking us about it, and we've recommended First American.

I purchased a house in 2014, and I went through and looked at three different warranty companies and bounced them off each other. They all were the same, so it came down to the price. First American Home Warranty seemed to have the best deal for me at that time. I signed up and the service has been good. I submit claims online through their app and it’s very easy. They give me the name and a telephone number or point of contact. The contractors are a 90 out of 100. Out of all the times I've dealt with them, they only had one contractor I thought was bad. Recently, our water heater was making a bunch of knocking sounds. First American had someone come out and they explained to me what was going on, then they flushed it.

When we bought our house, the owner gave us a two-year home warranty from First American, and then we carried it on last year. We didn't have to pay for the first two years, and then when we renewed, First American tried to up the rate more than what the owner had to do. Then we told them that it wasn't fair, and they came down a little bit. I'm up for renewal again, so I don't know if they're going to try to keep making it higher each year.

I recently changed home warranty providers and the process was very easy. The representative couldn't have been more pleasant and helpful. He explained the Starter, Essential and Premium plans - their coverage, differences and pricing. Every question I asked was answered clearly. There was no pressure to upgrade. The Premium plan was the best value so that is what I chose. I haven't had to schedule service yet, and I hope I don't need it, but my experience so far has been so much better than my previous home warranty provider that I am very comfortable. First American has been around for many years and I feel secure in my choice.

I have not submitted a claim recently but when I have appointments were scheduled promptly and services provided professionally. Having this insurance is cost effective when needed and services are provided promptly and efficiently.

First American has been great. They respond quickly. If anything breaks, it only takes a couple days to get things fixed. In any issue that have arisen, they've been really responsive. The claims process online is really simple and straightforward. They have multiple choice questions, and then you describe the problem. The contractors usually contact you within two to three business days, and sometimes, the next day. At the most, I've waited around three days for them to contact me. When things break, First American makes it really easy to get it fixed.

When I bought my home five years ago, the sellers added a First American warranty to the sale of the house. I used it during that time, and then I didn’t use it for a couple of years. I realized that it was helpful, so I signed back on. I didn't use it a lot to be very familiar with it. I probably used it four times in the two years that I had it. What I liked was being able to submit a claim easily. What I didn't like was the limited options for who I could use and they seem to be smaller companies that might just need the work. In some of the conversations with them, I got the impression that they were very limited on what they could do that the warranty would pay for. Other than that, First American is good to have for peace of mind. It was helpful to me in several situations. So, I would recommend it.

I bought this house with a First American warranty, and I just extended it. I've been covered for seven years now and whenever I need a service, I submit a claim on my phone. I do it online and it's really easy. So far, the contractors they've sent out have been good. I recently had a claim for my AC. A couple of items burned out and they replaced them.

First American Home Warranty's monthly is good. Normally, I set up everything online and the turnaround time is quick. If there’s an issue, I call and speak with a rep. My friend told me about First American Home Warranty and I will also tell people it’s a good warranty company. They can go with it.

I knew about First American Home Warranty since 2007. This is my first home purchase and I used them. When they called and told me about their rekey service for 100 bucks, I thought it was awesome. I had 6 rekeyed and the guy they assigned seemed cool. So far, my experience has been great. People want to be able to protect their appliances and First American helps out so they don't have to pay $1,500 or even more if it's their fridge or air conditioner.

I was with another company but that didn't do me right. I checked into First American, and they seemed legit enough for me to go with them. I've filed one claim with them and it wasn't difficult at all though it'd be a lot more simple if they had an app. But the technician was pretty down to earth and straightforward with the information. The work he did was great. I'd recommend First American.

The coverage is a great value for the price. The services are easily accessible and the response time is great. Occasionally, we have experienced some difficulty in getting timely response from the selected local contractor but overall we've been happy with the contractors and their servicing.

I was going online and accidentally found First American Home Warranty. It was on the news, then I chose them and I rate them a 10. The service has been great 'cause they're on top of it and they said what they would do. If they can't fix it, they replace it in a timely manner. Last month I did a claim for a leak under my bathroom pipe and the contractor was prompt. Everything is good now.

I bought my house back in November, and First American was included in the deal. So far, I've only had to use it one time, and it was to fix the heater in my house. I just went on the website for the warranty and went through the whole process of doing the claim, and it sent me everything that I needed and texted me who I would be dealing with. It seemed fairly easy. The website was fairly easy to navigate. I don't think I had to spend too much time trying to figure out where things are at. They assigned me a service company. The guy came over, fixed it really quickly, and he left. I had somebody at the house, and I was at work when he came by. He made a comment that he kind of wished I was there so that way he could show me how to fix it next time because it was just a clogged line. But after that, I haven't had to use them. They didn't charge me anything, too. So far, so good. I can see the benefit in having the warranty.

First American Home Warranty has been awesome. I gave them a call, and their prices were good, and their coverage was great. I signed up then. I did a claim for my HVAC system just a couple of months ago. The techs did diagnose the issue, and they got me going, but they said, “This is not good.” They talked to First American. I was totally out of it, as far as the conversations back and forth, but the next thing I knew, I got an email from First American stating that other parts were going to be ordered, and then I got a whole new system.

First American's claims process was pretty good but it was kind of a one-way traffic. I've never had a call from them, but I've reached out to them when I've submitted claims. I've also never gotten a call from a supervisor or anybody even though I've requested callbacks from them. Despite that, when submitting a claim through the website, it's very easy. You just go on the website and pick the issue, describe the issue you're having, then pick a technician and the trade. Then they assign a contractor to come out and the contractors are usually good about getting in touch with you quickly after you submit the claim. They set up an appointment to come and fix something and so far, I had no problems with any of the guys coming out.

FAHW has ALWAYS had my back in some really tough situations. I KNOW when I need repairs to my home FAHW is there for me. They haven’t disappointed me ever. The customer service bends over backwards to make sure I’m happy with their service and the company they send out. I’ve already recommended them to many family and friends!

I am happy with the overall service you provide, but unhappy that there is no relief after staying with you for seven years. Speaking to Julian on 03/16/26 was a pleasure. He was courteous, and more important, he listened well, without interruption.

Customer service is awful and they rarely approve a repair. We had a contract with them for two years and repairs were made a whopping 28% of the time. There were a total of 3 incorrect diagnosis which we had to pay for out of pocket after being charged a diagnostic fee. There are too many other choices out there to FAHW.

I have been a FAHW customer for 6 years and only placed a few small claims. In January my built in refrigerator stopped working and I placed a claim since I have always added this to my coverage. They assigned Premier Services, Inc whose 1st appointment window was over a week away. The vendor was horrible from the beginning. That review will come separate but the manner in which FAHW listened to this was on deaf ears.

First American Home Warranty (FAHW) likes to deny claims even after their representative (Steve) have found grounds to reverse the denial upon appeal. FAHW sends out the worst contractors to your home, like ARK Plumbing, who screwed up my toilet on a job. FAHW approved them for the part to be replaced. When I demanded another plumbing company, they finally granted me Plumber’s Inc, who came out and said the part that was replaced by ARK Plumbing broke. FAHW DENIED when they heard they needed to replace my entire toilet. Joseph in FAHW appeals calls me and says my claim is now in appeal dept on 3/20/26. I called again on 3/24/26 to check the status with Erik in appeals dept. He said it’s still DENIED!! Why am I paying them $890/year with a $95 deductible if they won’t honor the contract that they made me sign??

Don't use First American Home Warranty if you want your things fixed within a month's time. I reported that my dryer was not working on 3/10/26. The technician assigned, SEARS, made an appt with me for 3/14/26 between 8am and 5pm. I spent my entire Saturday waiting for a technician to arrive. He arrived at 5pm. I had reported the exact problem with the appliance as it was not hard to diagnose (the drum was no longer spinning). He came without any parts and then said he had to order them. We waited for the parts to arrive and were told their next available appt wasn't until the 24th of March, again between 8am and 5pm. I took the day off of work to wait again.

After years of paying into this service, it feels like a complete waste of money. A home warranty is supposed to provide peace of mind, but instead, it has been nothing but disappointing. Based on my experience, I would not recommend this company. At this point, I feel misled about what this service actually provides. I would strongly caution others to read the fine print carefully before signing up.

They're Great! They always come out on time and their technicians are courteous and knowledgeable. If something needs a part they don't have they make arrangements to come back as soon as possible to get the job done. They are "A Okay" with me!

First American used overseas reps when I filed claims, and it was hard to communicate when English was not their first language. Other than that, it was okay. But after several years with them, First American told me that my coverage would not be renewed. Maybe they prefer customers who pay every month and don’t file claims.

My water heater has been out for a month. I approved repairs and put down a deposit over three weeks ago. Still no replacement only the runaround and weird excuses. Terrible service such as they don't have a order number, I haven't approved but I have, they have shipped the water heater but they didn't and they would buy one at home Depot so the plumber could pick it up and they did not.

If there were zero stars that is what I would rate them. This home warranty is a SCAM!!! They sent out a plumber to fix a problem. The first time the repair lasted a day. The second time the repair last four days. The third time they made me get an "outside reimbursement," where I had to find my own plumber and then be reimbursed. I used a trusted plumber and then the company would not cover the repair due to the "verbiage" used by the plumber. I put a photo below of the mess they left my elderly father with in his bathroom. They will take your origination fee and your service fees but will not do their due diligence to ensure your service need is taken care of.

I was impressed by the customer service representative, Teonna **, who took her time to explain all what the plans entailed. I was so impressed by her professionalism that I decided right then to sign up for plans for our two properties. I appreciate how informative and complete she was. Thanks!

I called in on November 19, 2025 to claim top burner ignite is not working. It took 2 weeks for the technician to come out. He had to report the issue to First American Home Warranty to place order the part. I called First American Home Warranty a week later for the status on getting the part. They said they have to gather the information. I called a week later and they said they offering to buy out and send me the form. I fill out the form and send it back to First American Home Warranty on December 2, 2025. They told me I will receive the check in 45 business days which is February 1st. I did not get the check so I called again on February 15 and they told me I will receive the check on February 27. I did not receive the check so I call again on March 10 and they told me the check will go out on March 13. That means now I have to wait for 2 more weeks hoping to get the check. I will follow up with another review in 2 weeks.

We had a leak in our master bathroom faucet which after two months still hasn't been fixed. They sent three different contractors out who did NOTHING all the meantime I'm getting the runaround when I called. The contractor would tell me their report was submitted and they were waiting for authorization so I would call First American asking about the auth and they would tell me they were waiting on the contractor's report.

We heard about First American Home Warranty on the TV. We were with them for more than two years, but we cancelled it and then started again about three months ago. We submit claims both over the phone and online, and the phone is very good and easy. First American had someone service our garage door last month, and the contractor was good. They’re good. They fix the problem and that's the best. All my products are repaired.

First American was part of the deal to purchase the house and we’ve had them for just under a year. The claims process was very easy. It was all online. The tech did a fantastic job. He came and troubleshot the issue and sent his information back to First American. It was perfect.

I live in a million-dollar-plus home with appliances that are very expensive, and I was looking for a company that had higher limits than most on replacement appliances. I decided to go with First American, and I’ve been with them for about 15 months. I had difficulty with my first claim on the air conditioner. I went on a cruise and when I came back a month later, the air conditioner was not working. First American had every right to question if I bought this policy for the sole purpose of taking care of a pre-existing condition, and I wound up dealing with customer service. It was in the middle of the summer and I had it repaired, and they ultimately reimbursed me for the $1,200 that they denied. Plus, in the middle, because of the long delay in disputing it, they sent me a free portable air conditioner. They went out of their way to make up for their allegations.

We were looking for a warranty about 16 years ago and First American’s reviews were good. Back then, there weren't a lot of home warranty companies that were advertising in our area. So, we decided to pick the one that said they were doing the best and we've been with First American ever since. When we first started, it was hard for First American to find people to come out here because we live in the country. But now, within two days, somebody's out at our place.

Knowledgeable, courteous, fair and usually settles the claim quickly-easy to start a claim. Great home warranty plan and great people to deal with. Encountered no issues when faced with a problem/questions.

We needed a home warranty to cover stuff we needed covered and we’ve had First American since we bought our house several years ago. The experience could be better when submitting claims. I would rather talk to a person than a computer. When we started, it was that, and then they transferred it over to computer talk. But the reps have all been great and dealing with the techs has been amazing. I try to refer First American to others when they buy a new home.