First American Home Warranty Reviews

First American has been really helpful in working with me when we had any issues. Even if the initial contractor didn't work out, we resolved any issues. And the systems that they came out to repair have been good. There has only been one that we've had an issue with.

The company that was fixing our pool recommended First American highly. We have used them a few times for stuff. They're very prompt and we liked their service so we really trusted their opinion. We have submitted a claim with First American and the repair people were here the next day. It was great. It was very fast and really easy. We're very pleased. It's reliable and a good deal.

Submitting a claim was pretty good. I thought the process was fairly easy. I was surprised. My call with the claims representative went pretty smooth. I told them what the problem was, they gave me a name of a local contractor, I called him and they said they'd be out within 24 hours and they were. I thought it was a very good experience...

I have a good experience with First American. Their representatives are always courteous whenever I submit claims. I'd recommend having First American.

First American was recommended to me by a friend when I bought my first home. They're exactly how I'd want an insurance company interaction to go - quick, easy and friendly.

When I bought the place, I asked for a home warranty and they selected First American, and so I've used it since six years ago. It’s always been great submitting a claim, never had a problem. It’s just very simple. The claims representative was excellent. They've been extremely positive up until now. I just recently had called somebody up because our dishwasher wasn't working and it’s been several weeks. They told me that they were going to try to get the part and it might take 5-10 days. I have never heard from them again. I've left a phone call for them to let them know I was going to be out of town, so I think it’s been like 5 or 6 weeks and I still have not heard back from them.

I first heard about First American through the real estate company. I have no particular reason I chose First American over another provider, it’s just everyone’s talking about them. My experience when submitting a claim has been great and easy. Claims representative has been good. Just the turnaround time is what’s so great, and the people that work are awesome. The air conditioner people have by far been the best; they’ve all be good but they went above and beyond. If I would summarize my experience with First American in a few words, I would say it’s the lifesaver.

My realtor negotiated a home warranty with First American. Submitting a claim was easy and quick. I had somebody call me on Monday, having gotten the claim on Friday. The quick response is awesome. I like the ease of being able to make the claim online and then having it processed. It's an awesome program and very easy to use.

We submitted three different claims with First American. We had an AC issue, a sink issue, and a garage door issue. The claims process was pretty easy and the representatives were great. They contact very good subcontractors. It has been excellent but it would be nice if there's like a policy review of what we currently have. If we had known of other options, we wouldn't mind paying a few dollars more a month to get more things that would have been covered. We realize that we don't know what we have or don't have until we actually had to submit a claim.

It was my spouse who got me with First American. Quick and great customer service. I don't have any complaints.

I have had this home warranty service for 6 years. They have the worst customer service. You are placed on hold for over 30 minutes. They sent someone to repair my air conditioner and his response to the call was "there is nothing I can do". And left. The air conditioner clearly does not work. If you set it for 75 degrees it runs nonstop and never gets past 85 degrees. The company that came out no longer even works for them. Then they dispatch a company that does not even service our area. Then they dispatch another company that is 2 1/2 hours away. I call them and they say they have not even been dispatched so I call FAHB again and they tell me they are dispatched. And the representative has the nerve to ask me what I want her to do.

I didn't have any problem submitting a claim with First American. They got to it very quick and they were very professional.

I am here to help people make decisions about home warranty companies. Please DO NOT use First American. They are a scam and I would love nothing more but to run them out of business. We purchased a home and the warranty came with the purchase. Since moving in, my dryer broke because of the excessive debris in the wall vent, which first American SPECIFICALLY does NOT cover. Then my sprinkler system was not working, which first American does not cover. Then the top of my electric cook top cracked, which first American does not cover because it was not due to "normal wear and tear. " And finally most recently, my AC went out on the Sunday of memorial day weekend in which we were hosting a large party, so I had an AC repairman come out on holiday pay expecting first American to reimburse the cost because I know my AC is covered under my warranty.

I believe that First American offered us the best deal and everything, the lowest price and what not, and was able to work with us a lot. Its easier than other providers. When I submitting a claim, such as our washing machine, it was a quick response. They're either out the same day or it takes at least a day to get them out, and they're able to fix it quick, and it makes me not need to mutter obscenities under my breath. It was a great experience. I've never had an issue, I've never had to wait longer than expected to get the situation resolved.

I’m glad to have First American Home Buyers Protection. It’s wonderful to have them.

Submitting a claim was quite simple, and I had a response within a day or so. The guy from First American came out a few days after that and it worked out great. I had no issues at all, just pleased with the quickness of the response and the result. I had a very good experience, very satisfactory.

We purchased our home about one year ago and have submitted about a half dozen claims in that time. Almost without exception we are eventually told by First American that they cannot find a contractor, and instruct us to find our own contractor (and if cheap enough they will reimburse us later). If finding a contractor is part of their function, then how are we expected to be able to find one when we work full-time jobs? What if we don't have the money to pay upfront? What is my $60 per month really getting me? When we do call we are invariably on hold for 20 - 30 minutes, transferred multiple times to "other agents," and ultimately we go in circles until somebody hangs up on us. We have 3 claims outstanding now (one of which is more than two weeks old) and we cannot get anything at all done with it when we call because of the aforementioned problems. As of right now we feel like we are being ripped off. We are going to change home warranty companies if possible.

One of my neighbors told me about them. Our electrician, our plumber, our air conditioning person have always been very prompt. First American always gives me the company’s phone number in case the company doesn’t call me within a certain length of time. They’re a good company to deal with. I’ve recommended them to our daughter.

First American was the warranty that came with our home when we purchased it. Our experience when submitting a claim has been good. It was fast and we didn’t have to do that much. The claims representative was friendly and helpful. Dealing with them was pleasant and easy.

We bought a house back in 2007 and First American was the home owner's warranty and we just kept it. We now own two houses and we kept it. It's been good and the claims process has been easy. The claims reps are very nice. It has been an easy company to work with, and that's why we still have them with the other house. We got them when we purchased this other house. It's a great company.

I've known First American for a long time. Home warranty was given to me when I bought the house. My experience with submitting a claim was very good. I was actually impressed because it was so easy and the reps were courteous in answering my questions. I would recommend them.

I submitted a claim this past year and they came out almost immediately and fixed the problem. The past owners of my house used to have them and I just continued it and now it's been several years since I first had them. They've always taken care of me when I called, and submitting the claim wasn't difficult so I would recommend them.

First American was great. The claims rep knew exactly what the issue was so I was able to relay that to the contractor easily. It's also less expensive than the others.

In fairness, have to say once I posted my complaint against First American, (thank you consumer affairs.com) I was contacted by a live customer service representative who apologized for excessive wait times and getting hung up, and had already arranged for a contractor to get my garage open the next day (rather than wait 4 days as the original assigned contractor suggested.) When I told First American's rep I had my own contractor arranged to come that day, they offered that I could submit my bill for review for at least a partial reimbursement. I canceled my contractor and waited until the next day for First American's contractor who was competent and courteous. I also appreciate that the customer service rep called to follow up and has given me her phone and email should I have any issues in the future. Fair is Fair, and they made good got my car out of the garage with a day, followed up and I am now satisfied.

Our realtor told us about First American. It was the only one we had information on so we went with them. The claims that we've had basically related around through our air conditioning system. It has been handled efficiently, effectively and with complete satisfaction. The only downside is that they have never been able to find anyone in Victoria. They always have to send someone from cities far away - Corpus Christi, El Campo or places like that. But the people that have provided services have done good work for us and we're very satisfied.

When I bought my house, the sellers had purchased a contract with First American and the first year home warranty was provided. I've had excellent service from them. They’ve always processed my claims very promptly and any time I had a question, they answered my questions. I've had great communication with the claims representative. I'm very satisfied with the service that I've received from First American.

First American was offered from the seller of my home. We've only submitted a claim once. We called and the next afternoon, there was someone there actually fixing our air conditioner, so I can't ask for better service than that. Everyone was very friendly and knowledgeable and very helpful. Overall, outstanding and quick customer service in terms of getting someone actually there to do the job.

After writing the review, Stephanie of claims resolution contacted me and at that point she worked to resolve the claim. The company agreed to pay for the new condenser and a relay. I would rate that a "5". The technician was experienced and nice to desk with, even coming after hours for the installation. Again, a "5". It took from the end of May to the first part of June to complete the work that's unacceptable and I would rate that a "1". We waited 2 weeks for a part that we were told would take 3 days to get. The parts company have relays in stock and is within 10 miles of our house. Also, the AC company did not return voice mail or email messages for days.

I was connected to First American when I bought my house. I've kept them because they're more reasonable, convenient to call and they're there for me when I need them. Everything was great and I like it. I'd recommend it to a friend.

We had First American with our first house, so when we got our new house, we just used it. We spoke to a few of our friends and they used First American too. We call them and then they call the people that will fix the stuff, and they just come and fix it. We give them a check and that's it. They're pretty helpful. Everything was great with them.

I've only had one experience with First American and it's been good. The only problem that I had and it's not with them; it's with the service. It took two weeks. They came within about 36 hours and they did the estimate. They didn't have the part; they said they had to order it. It was on a Friday, I believe, and they ordered the part on Monday. They called me on Thursday and said they plan to come out Thursday or Friday, but they got a little behind and they couldn't get to me until next week. I reported this to First American and they talked to them.

I had American Home Shield, and one of the guys that had come out and worked for me through American Home Shield was telling me that he had changed over to First American so I told him, Okay, I would look into it. So my sister and I looked into it and decided that since our contract was almost up, we would try something different, because I've always had home warranty on the house. He said, this one's better.

My realtor recommended First American Home Buyers Protection. I thought it was a good idea since the condo is 20 years old. Submitting a claim was easy. Communicating with their claims rep has been very good. The service was prompt, easy and satisfactory.

I contacted First American in early May for my air conditioning blowing warm air. They had a contractor (Heating & Cooling Inc) dispatched to address the issue. The technician showed up in a unmarked vehicle and no visible badge. He spent about 40mins working on it and put new refrigerant into the unit. 1 day later the system failed again. This process repeated for 5 visits over the next few weeks. Heating and Cooling never provided any documentation to me or the warranty company about their visits. On the third visit, the tech said he was going to report the outside unit needed totally replaced because it was "end of life". Next visit, tech came out to repair, not replace. I called and reported my issues to both companies with no action from anyone. I have a 6-month old son and wife that have had enough of this heat and it's just the beginning of summer.

I first heard about First American through the realtor. I was buying a house and I was told they had better coverage. So far, my experience has been fine when submitting a claim. The claims process was easy and the claims representative I spoke to was good. He took care of it. The first people they called I had problems with, so I called them back. He called and sent them right away and he did a good job.

Our real estate agent told us about First American. We thought it would be safer to have it in case something went wrong. We wanted to be able to have something to fall back on. The claims process was pretty easy. We just made a call and a day later they fixed it. They did the job well for us and took care of us. First American was very helpful. They did what we needed them to do.

When we bought this home, the realtor got First American for us. They are quick to find a resolution so I don't have to wait or nothing. A couple of times they even made the appointment for us so that the people could come in and do the work that needed to be done. So that meant a lot to me. The claims representatives have been fantastic. They're great so I thank them for being so considerate. It's been a very gratifying experience.

A friend of ours told my wife about First American years ago. They sent out a literature and I liked what they were offering, and the rest is history. They were pretty efficient. If something happened, they pretty much got them taken care of in less than a day. The claims process was pretty easy and I had pretty good interactions with the claims representatives. They were very sure and efficient, explained everything and they were pretty precise in their delivery of what needed to be done. Everything's just pretty simple and easy. They do a good job so every experience I had with them had been awesome and efficient.

My only complaint: they send out somebody different all the time and everybody has their own idea of what the fix is but I never can talk to the same company so I just never feel like I got to the bottom of my furnace issue. I ran into trouble with my furnace and I just never felt like I got the same company helping me with the situation. The furnace really needed to be replaced. But as far as their service goes, it’s been very good. I would recommend them.

I first heard about First American when I bought my home. I got the home warranty for security. Everything’s been fine so far. I had no problems submitting a claim and it was very easy. Overall, I've been very happy with the process.

I’ve been with American Home Shield and they raised their prices, so I thought I’d check around and check your prices and you were a little bit more reasonable on the house calls. They were 175 and you take 65. They took the claim good. It was getting it filled that was the problem. They had to keep coming back and coming back and it was just a mess. I was without my refrigerator in the house for almost a week and it seemed like I had a lot of problems to get my refrigerator fixed. It got fixed but it just took a while. We'll just see how it works the next time I need them.

I decided to have a home warranty because last time I bought a home, it didn't have a home warranty and when stuff broke, I had to come out from my own pocket. I chose First American because they have a pool coverage. The claims process was very easy. You just call them and they take care of it right away. The contractors were very polite. It's the best experience ever. I would recommend it to anyone who's buying a home.

We love First American. The seller of our first home gave us the warranty and thats how we first heard of First American. Submitting a claim was perfect. The claims representative I spoke to was very good, very courteous. They were direct, no **, we went direct to the point and was very satisfied. All good stuff from First American.

We've had three homes with First American. A friend suggested it to me several years ago. He told me this is the place to go and it made sense. He's a good friend, so his advice was wonderful and I'm very happy with it. I started with one, then I had two more, so now I have three. You've got a great staff - wonderful people to work with, very helpful, right to the point, make sure it’s clear and understood, and any questions... please call - all good. It's something every homeowner should have. I would suggest your company and nobody else.

Even though my appliances were new, they have had some use so I figured some kind of protection would come in handy. My realtor got the home warranty for me. He gave us three choices to pick, but she picked First American and we just went with it. My experience with them was not the best but certainly not the worst. Most of the home warranty companies work in a certain manner and I've had few claims submitted so far. The first one we had plumbing issues and nobody followed up. We phoned First American and they said the claim was closed. Nobody showed up but their record shows the work was completed. I'm not sure how that happened. The second time, I called them with AC; they did follow up and the problem was taken care of.

We've had First American since about 2004 or 2005. It’s been a while. I’m very satisfied with my experience in submitting a claim to them. It’s very easy. Interacting with their claims rep has been excellent. The only thing that I would probably change if I could: If a person came out, you only have 30 days to have the person come back out if you have any problem. Well, if like on the 35th day, I have an exact same problem, but I only have a 30-day period, they would have the person come back out without additional charge. I would probably lift that to at least 60 days, because 30 days is certainly not enough time. It should last longer than 30 days. But overall, it’s very good company. I would highly recommend.

A friend of mine worked for First American. I don't have anybody to fix anything so I got them. Submitting a claim was very simple and the experience with the claims rep was very good. Everything went smoothly and as planned. They got it fixed and everybody was able to move on with their lives.

The overall experience with First American is good. I would recommend them.

My former wife suggested that I give First American a call and join them as a home warranty company, so I did that, and because I know it's a good company I feel confident having them as my home warranty company. When I had a problem, I gave First American a call. They handled the call very professionally and I have no complaints. It’s just the servicing company – I needed them to repair my dishwasher but the job wasn't done properly. I don’t feel good about these lights on the dishwasher remaining on and that makes me feel insecure. I will hold my judgment until I get the service company come out and handle the correction.

We decided to have a home warranty because of our appliances. We had built this house in 2000 and we felt it would be a good investment, like insurance. My daughter had good experience with First American and she really liked it, so that’s why we went with them. Filing a claim to them was very easy and quick, and they would call up whenever I needed, that same day that I was talking to them, to set up an appointment for them to come in.

We've been with First American since we bought the home. When we bought the home, it was mandatory to get a home warranty. The folks who sold the house had the warranty and we just took that. So far so good. We haven't submitted anything but just open service requests and those have been answered and fixed for us. Interactions with the claims representative have been good. They did a very good job of handling work from one vendor to another and have taken care of things right away. They've been very professional.

Submitting a claim to First American has been very good. So far, I like that they're dependable. I have no problem with them.

I'm satisfied with First American.

My realtor told me about First American. Our warranty was about to run out on the house and they recommended that we get you all. Submitting a claim was a very good experience. It was easy. The claims representative that I talked to was good. They were courteous, answered all my questions. Overall, First American was very good.

The overall experience with First American is excellent and I would recommend it.

My experience with First American was excellent. We had no problems with them. I don't know if there was one particular time I had to call them more than once and they answered our questions. The service people were prompt and they were good.

First American has been fine, very good. I had two claims and they were satisfactorily handled, on a timely basis and the contractors were good.

I heard First American from the realtor and it was recommended by my friend. I chose this home warranty for a little bit of extra peace of mind if something goes wrong. Submitting a claim was fairly easy. They've had some issues locating contractors in my area but they've always stayed on top of it and had somebody, so its been positive. Claims reps were helpful and persistent. They were great and am satisfied.

To say the least, I am extremely disappointed in this home warranty and consider it a waste of money and will be letting the masses know on social media sites what a rip-off and play on words your associates use to get out of what should be covered by your brochure. The company should be ashamed of itself as it uses unethical tactics and wordsmiths to get out of covering home issues

The real estate agent provided the First American home warranty when we purchased the house, and we kept it. It seemed like a good deal. I did not have any bad experience when submitting claims except for one person but the people seemed to be handpicked by the company. They've all been really good. The home warranty is worth the money and First American is very good.

I heard about First American through the previous owners; they had one. When we submitted a claim with them we found out that the problem we had wasn't covered, but as far as getting someone out there to look at it to see what was going on, it was pretty good. In terms of the claims process, it was easy - my wife did it. Overall, it’s good service. I have recommended them.

My overall experience with First American Home Buyers Protection was good.

Whenever I call First American, they call me back in a timely manner, give me the quote and tell me up front what I owe. They come when they're supposed to and do a good job, so overall it's a positive experience. It's great.

First American home warranty was on the house when I bought the house. There hasn't been a problem in submitting a claim. The process is easy. The claims reps have been helpful and courteous from the start. It's been a good experience.

We purchased our house less than 2 years ago. The sellers paid for First American for the first year. We had a few claims pertaining to a/c and the service was adequate. When it came time to renew, we thought the product was worth the money since the house was built in 1995. Now, we have an issue in our bathroom from the previous owner's lack of competent contractors. When the bathroom was torn apart for a complete remodel, we noticed that the Jacuzzi tub was not plugged into a GFI. You can only see this when the tile surrounding the tub and shower were torn down.

My overall experience with First American had been good. I would recommend it to my friends.

When I bought the house, the realtor told me about First American. My most recent claim was very good. It would be a year ago in November when my furnace quit, so I called. Submitting a claim was very easy. They do everything they can to help you. My experience with the sales rep went fine. They sent out a person to ascertain the problem. To make a long story short, the repair person burned off the furnace and had to rebuild it. They broke something in the heat pump and I had to wait for those repairs. It ended up that it was January before everything was put back together. It was miserable, it was cold and I was very frustrated. But it wasn't First Americans fault, it was the contractors; the people that came out to do the repairs. They need to be more careful about who they hire to do the repair work and they shouldn't have done business with that contractor. This spring, my stove microwave blew up but it was taken care of and I'm very happy about it.

I've had First American for years now and I keep it and it's always good. It's been perfect. The only time I had a little bit of trouble was I had a sump pump that was broken and it was starting to flood the basement, but they got somebody out here. It was great and I tell other people about it.

We've had First American ever since we bought our house. Filing a claim to them is pretty easy. I just call it in and then they're really helpful. I usually have somebody give me a call back within 24 hours. Their representatives are good. They are polite and my claim went through real quick. I would recommend them.

My experience with First American has been fine. Submitting a claim was very easy. I would recommend them.

When I bought the policy I was specific about pool coverage. Everything except the vacuum. I called for service and now told the chlorinator is not covered. They lied to me. Would not recommend First American to my worst enemy.

I had a leak in my furnace and I thought the furnace wasn’t working. The contractor that came out to check it worked with me to get it fixed. It was some added cost because of the age and the difference, the upgrade. I was impressed that they took care of my problem. We’re getting our money’s worth with First American. Very good, and excellent service!

First American was offered when we bought the home. They gave us a year, so we just continued on acquiring the home warranty. We had an issue with the stove and it took a while for them to come. They came several months, to get them to replace and they finally replaced the stove. It did a take a while but it's a good investment.

I heard about getting a home warranty from some of my friends. I went online and one of the First American reps called me to tell me about the program. That young lady who called me made me decide to go with First American over a different warranty provider. Submitting a claim to First American was really easy. I called in, they gave me the name and phone number of the person that was supposed to be contacting me, and the person contacted me. They weren't able to get to me for over a week, so I call back and they found somebody else that could get here quicker.

I decided to acquire a home warranty through First American to make sure we have protection on the home. Still haven't got a claim because we can't find a dry-wall person. We're still looking for someone.

Working with this company has been a negative experience for us. Despite being a customer for 7+ years, they seem unable or unwilling to help when I call customer service. We had three different service calls come out regarding sump pump. First two times (same contractor), we were told nothing was wrong. They also gave us a hard time because they didn't want to reinstall the cover (we have small children so it's a safety issue). Finally the last contractor (just a month or so later) acknowledged it needed to be replaced. We 'settled' with First American so we could have our own contractor replace it. They deducted money from the refund to pay their contractor even though we already paid the service fee directly to them. Then we get a letter that we owe them for the first contractor- not sure why they didn't charge us at the time (maybe because it was their second visit and they did not do or find anything), and that they are going to send us to collections if we don't pay it within 15 days, despite no previous attempts to contact us about this. Not planning to renew our contract.

On December 24, 2013, our water heater blew. We contacted First American customer service and were advised by the answering service that claims couldn't be submitted until 12/27, and they couldn't get anyone out to look at the heater before 12/27 at the earliest. (The wait recording says that service is available 24/7). Maria advised that we should get the heater taken care of and to submit the claim on 12/27, which we did. We were fortunate enough to get a local plumber on Christmas eve. The heater was not repairable so we had to replace it at a very reasonable cost. We did as directed by Maria, however, when we submitted the invoice we were advised that we weren't covered because we didn't receive prior approval. Not only did First American not provide service as contracted they initially denied the claim. When they finally did agree to some reimbursement, it was well below industry standards.

First American Home Buyers Protection was offered when I bought the house and because of the age of the home and it seemed reasonably priced, I took it. It's easy to use and affordable. I do all my claims online and it's streamlined and has a quick turnaround. My interaction with the claims representative was great. They're really good and very informative.

I had First American several times and they've always selected the people that did a good job. The people that owned this house before me had it when I took over the house and I just continued the policy. When you call them, they usually get back to you pretty quick. You can get a claim if somethings are not working and you can call them at the office. It wasn't difficult at all if you know how to talk. And then they call somebody else. Somebody comes out to check and fix it. My interaction with the sales rep has been good. I had no problems with any of them.

My experience with First American was good. One of their customers recommended them. They've had good luck with them and they got one, so I decided to get one. Submitting the claim was frustrating at first because I couldn't get a hold of anybody, but then afterwards everything just fell into place. It took about two weeks to finalize everything. I called and talked to two or three people in the process of getting a washing machine replaced and each one was helpful. I'm glad I had it because I wasn't expecting the washing machine to break down and it's terrible to go without one.

After an hour and 8 minutes of holding neither of the reps I briefly spoke with could sufficiently explain why FAHW will only cover $300 of the $1,000+ cost to replace my hot water heater. This is our FIRST major claim (other claim: disposal), and my house is only 8 years old. So disappointed in the huge waste of money this warranty has turned out to be!

I'd recommend the home warranty... but not the recent experience I had with a contractor: We got a home warranty with our home purchase and have been very pleased with the services we've received, up until this last time. We had a fan motor blow in our air conditioner and we were assigned Jay Jay Mechanical in Harrisburg for our services. This contractor is horrific.

Our house sold on Friday, May 16, 2014 and a warranty that we have purchased on the property for the last six years renewed on the 17th of May. I called to cancel the warranty on Friday, May 9, 2014 and learned that First American Home had already put a charge thru on my credit card and now after numerous emails to their customer support email address, no one is responding to my emails. We have purchased a new home and the Seller has purchased us a new home warranty and we requested First American Home Buyers to warranty the new residence, but I may be having second thoughts about this since no one will respond to my emails to cancel the warranty on a home I do not even own. At this point, would like a response from someone confirming the receipt of my emails and the status!!!

When I first bought my house, my realtor recommended getting a home warranty, First American. I've had three claims in a span of two weeks and the whole time, it was very positive. They showed up when they were supposed to. The call was made reputably, in each case a different person. The claims process was very easy and I'm very pleased with the experience.

A real estate agent set everything up with First American. So far, it's good. I submitted claims over the phone and it was easy. The only issue I had is when I tried to log in, for some reason they couldn't find me in the system so I haven't tried to log in since. The representatives were knowledgeable. It's a pretty clear home warranty protection.

When we bought the house, the house came with the First American warranty so we just kept it. It hasn't always been the best with them. I've had a number of incidents where I've had issues. In fact, I had one yesterday. I submitted a claim to have the valve on my bath toilet replaced because the system was just filling up or was not retaining water. Unfortunately when the tech called, I was actually stranded on a boat, so I asked him if he could go to his next appointment and maybe fit me in because I know that my problem is a ten-minute affair and wouldn't take very long to fix . He said he would call me back after his appointment that he was actually going to in place of mine, and he never called me back even after I left multiple messages for him on his cell phone. So as of now, I have a toilet that's unfixed. I'm about to call the company again to see if I can reschedule it. But then again, I felt that was poor customer service on their part.

We've only had to submit just two claims to First American and both of them worked pretty smoothly. Everything worked out well. It was an easy process filing the claims. Everybody was courteous and informative.

My realtor introduced me to First American when I bought my property. I got it just to have an insurance to cover my home in case something occurred. I've had it for years and I've seen a progression of improvement, because now they give you the contact information of the contractor and your reference number as soon as you made the claim, so you can even call the contractor yourself to set it up, they’ll even email you. They handle things really quickly when I submit a claim.

I heard about First American Buyers Protection from my realtor who purchased the first year when I bought a house from him. Submitting a claim was easy. The representatives have been good. I did submit a claim for my dishwasher, and the company that they contracted out wasn't very good. He had a very limited schedule, which didn't work with my mine. So that claim ended up going unfulfilled. But I haven't had a problem with it since, so I didn't see to redo the claim. I had one for a garbage disposal, and the company came out the next day and completely replaced everything. It was simple, easy and I'll renew every year.

First American was recommended by my realtor. Submitting a claim through them was easy, so simple and efficient. The claims representative was good and the contractor who came out and fixed the dishwasher was great so it was overall a very positive experience for me.

My real estate agent told me about First American and recommended it to me. I submitted one claim for plumbing and it was easy. The plumber was scheduled literally within 24-48 hours and was in my home within 48 hours. They're very efficient, reliable and had a quick service. I paid $60.

My refrigerator broke and after 15 days, the issue is still not resolved. We filed a complaint against one of their trusted contractors b/c he was lying about ordering parts. After calling daily, I still do not have a resolution to my problem and am without a working refrigerator. We are cancelling our contract with them.

Upon filing a complaint here, I was contacted by Stephanie from First American. She was extremely helpful and set up an appointment with a new plumber. They contacted me the same day, were out to my house the next day, and were able to fix all but one issue that same day. The plumber answered all of my questions, crawled under my house to check for additional leaks, and came back the next day to complete the job since he did not have the parts to complete the job. The first plumbing company suggested a complete piping overhaul of my home.

I chose First American because of their reputation. Submitting a claim with them has been good. The process was okay and the experience was very good.

Originally it was my aunt's house and she already had their coverage. When the renewal came around, it was easy to just go ahead and do it... I've had to use First American's services twice now. It's not a long process. They're pretty on top of it. Also the employees of the companies that they use are very nice.

I did some research, called First American and checked with them since things can come in the home that would absolutely require for a warranty. I went with them because they offer more. More things are covered than their competitors, and it's more affordable. They're not nickel-and-diming for every little thing. Submitting a claim was very quick and easy, and they follow up very appropriately as well as the vendors. Everything has been good, from AC to a dishwasher, and it was very good and quick. They're very customer friendly and very thorough. If I have any questions or if I actually leave a message for someone, they call back timely, so I'm very pleased with them. It was awesome.

I heard about First American when I purchased my property. The realtor hinted about them as possible home protection. I didn't really have any information about them but decided to get them. I had a problem with my water heater about a month or two ago. I noticed that the water temperature was erratic and it didn't seem to be working properly. I called First American and they sent a plumber out that morning. He arrived fairly quickly, considering there was a big traffic jam on the freeway. He was very courteous and knowledgeable. He diagnosed it and fixed it within an hour or two. The only hang-up was him calling the insurance company to get approval or something. It didn't take too long, and he replaced it. Overall the experience was good.

The experience with First American Home Buyers Protection was very good. We had a problem, I called them and they sent a plumber out. He fixed what was wrong and I was very satisfied.

My husband bought the First American plan. Submitting a claim with them is a little challenging but it's been a good experience. The claims representative was good and courteous and answered all my questions.

We've had First American since we bought our house. We always get good service and never had a problem. The claims process was easy and the rep was great. Things get taken care of pretty quick. You won't regret it.

First American was introduced by my real estate agent. I chose it because he recommended them. Submitting a claim was pretty good for the most part - not too hard. The claims representative was good. They are courteous and they answer my questions. They've always pretty much taken care of everything that I didn't mess up myself. It was good.

This is no warranty to rely on. After purchasing our home we discovered 2 cast iron pipes that had cracked in our walls. They would not approve the replacement of pipes as it was not "normal wear & tear". How could it be anything other than that? The pipes were behind walls for 35 years with no work done on them at all.... untouched by anything but water. They eroded over time and cracked. Somehow this "warranty" finds a way to deny your claim. Save your money- don't buy this joke of a warranty and instead place your money in a bank account so you have discretionary funds available should you need them for repairs on your home-- because you cannot rely on first American Home Warranty to offer insurance on your purchase as they claim to do.

I found out about First American doing research on the computer. I decided to continue carrying a home warranty. It’s better to file claims through a home warranty than to start using my home insurance. I'm saving that for a big disaster. I chose them over different warranty providers because of their ratings. My experience in submitting a claim with them has been great. It’s not difficult at all. The claims representatives were very nice. They were very customer service-oriented. We only had one claim that we filed and the guy came and took care of it. It’s been pretty good. I would recommend it to those that are searching for a home warranty protection. They are affordable and efficient.

I was referred to them when I bought my house, so it's been close to 15 years since I've been with First American. They were wonderful when I submitted a claim. Everyone was very helpful and I have no problems with them. Just recently they got in contact with a contractor and the next day he was there. They're very good to have and very convenient.

When I bought the house, First American was one of the options that we could get. It was a foreclosure and we went through Home Pass to get the house. As I was buying a home that was a few years old, I wanted to make sure that everything was going to be working when I bought the house and it was the only one that was actually offered to me at the time, so I just went with it. It’s very simple to submit a claim.

One of my nieces referred me to First American. She had done research as far as other companies and told me that they (First American) were the best, because the other ones weren’t rated too well. First American is very reliable and has great customer service. As far as calling in to submit a claim, they’re pretty much easy; however, there was one contractor that I wasn't too happy about, but they went ahead and took care of it and called in another contractor to take care of the problem. As far as quick service, they take care of things. Within the 24 hours, I get a service taken care of right away.

My friend told me about his experience with First American a couple of times so I got it too. It's very excellent! I've recommended it to a couple of people.

First American came with the house we bought. Submitting a claim with them was one of the easiest things I've ever had to do. We've filed three claims since we've been in that house for a little over two years. Any time we've had to deal with anybody from there, it has been great. They've been very professional, very helpful and very friendly. Even on the phone you just say, "Hey, this is wrong. This is what it's doing." They get somebody out and no "we can't do that." It was always really simple to get a hold of somebody and have them come out and deal with it.

They’re all very pleasant, very nice – very easy to place a claim. They’re very efficient.

First American has been fine. The contractors that they've sent out is something entirely different. We've already raised a formal complaint with First American and they fixed it. They jumped in and did everything they could to make it right. I've got no complaints when submitting a claim to them. I enjoy the timeliness of getting an appointment scheduled. They’re trying to do the right thing. I've just had really bad luck with contractors so far but First American themselves have done a good job.

My wife's a realtor and uses First American a lot when she sells homes and I have had several of my own homes insured with them, too. I've had very good experience with First American compared with my experiences with others. The claims I submit are handled quickly and the claims representative takes the information and gets some help going, so everything’s been positive and quick. In fact, the contractor that they sent out for the last case we had was very professional and did an excellent job. He’s done more than what was expected of him and was probably one of the most professional contractors that First American has ever sent out. I recommend First American because their services are worth every penny.

I got First American through my escrow. I didn't know anything else at the time so I just went by what they recommended. Submitting a claim was okay but then when I asked questions, I wasn't answered properly. They didn't answer the questions the way they were supposed to and I wasn't satisfied with their responses. When the person came to do the work, I told them I did not appreciate it and that I was going to get somebody else to do it. And the response was very unprofessional to me. So I said if I had another choice I would look for somebody else.

Submitting a claim to First American was fine. One of the contractors had to come back because they didn't fix the problem. They were just a little slow; it took like over a week for them to call back and come out. But it wasn't First American's fault. I guess they were busy or whatever, but they were okay. Then after the contractor left, it was leaking again. First American took care of their side of the problem right away. We had a good experience with them.

I have had this warranty since 2001. Each and every time I have needed a repair, they came out within 48 hours and completed the repair. Some of my appliances are older and they would order the part and come back a couple days later but only charged me for the one co-pay. I have had my old dryer repaired about once a year, washer, refrigerator and my A/C which is most important when living in the Phoenix area. They have been courteous and prompt in response to my claims and while in my home doing repairs.

I got rid of First American last Thursday. They wanted to charge me over $3,000 for my house insurance, and so I found another group that is charging me less than half that, who does the same stuff. I would not recommend them to anybody. I'm dissatisfied with them.

A friend of mine told me about First American and they were also recommended by a family member. Submitting a claim with First American was very easy and very helpful, the claims representatives were very good, and we were very happy with the fast response and everything. Overall, I've had a very good experience with them.

I had a very good experience with First American. I did not have a problem with them. They helped me out. We tried to solve the issue with finding a part, and couldn't find a part. So they just replaced it with a whole new unit. I've had them for over four or five years. Their prices were very reasonable and better than a lot of other people. At the time, I went with them on price and eventually they proved themselves to be very good. It's very easy and simple to submit a claim. You can do it either automated or you can talk to a customer service. I always like talking to somebody, instead of doing it automated.

First American was suggested by the realtor. Submitting a claim was very easy and good. The claim representatives have all been great, very much courteous and answered my questions. Well worth the money.

This company is a JOKE! We had a problem with a refrigerator and called First American to file a claim. They sent a technician out to take a look and promised to be repaired within the week..... Six weeks later I finally call someone else and the problem was fixed in TWO DAYS! We also filled an electrical claim that First American stated would be covered under our policy. They sent a technician to come out to take a look at the problem. He was at the property no more than 5min and charged me the $65.00 service fee. A few days later First American called us and stated that the work would NOT BE COVERED! Their tech did not even know what the problem was nor did he do a complete diagnoses. We again called a private company and after $150.00 the problem was fixed that day.

I chose First American because of the different appliances that were offered and the prices after I called and found out how much it was annually. Everything went smoothly when I submitted a claim. There were no hitches or problems. The representatives were fine, very cooperative and showed a lot of professionalism. It's a wonderful type of insurance to be in and I would definitely recommend it to any homeowner. It's one of the best companies that I've encountered so far.

When I bought the house I decided to look into getting a home warranty because the house was built in 2001, and in case something breaks down, I have to pay out of pocket and I decided it having insurance. I'm happy, when I call them, they contact me back and they'd sent out the people right away. Everything's perfect. I'll recommend this company.

Called in repair of broken AC 4/1/14. It was fixed and then broke again within two weeks. Contractor was to call with an update by 5/1/14. On 5/5/14 I called the warranty co who had never gotten in touch with the contractor when he did not call with an update 5/1. He apparently is waiting on a part that had it even been shipped from outer space would have been here already. On a side note the Contractor stated that the warranty co would not replace the unit and it was up to the homeowner to replace. After 7 phone calls, 4 service reps, 1 claims rep (Jennifer **) and 2 Managers (Mark **) for one I can't get anyone to call me back. The manager asked to have the call transferred from the rep to himself at which point he let it go to voicemail and still has not returned the call.

I signed up for First American so long ago online and its been fine. Submitting claims had also been fine. They answer me as soon as I give them a call, so its been really good. Very responsive and very professional. I had a good experience.

I took First American when I bought my house. Submitting a claim to them had been an easy process. It was good, they took care of everything. And the claims representative, they were very nice and very helpful. My experience with First American was very good. I would recommend them to my friends.

I've had First American coverage probably for around the past four or five years. A friend of mine recommended it to me and since my home is 17 years old, then I figured it's about time to get a home warranty. The process was fine, and everything worked out great. Good experience.

When we purchased our house, it was part of the package that the seller put together. We were given it for one year but we were pleased with the company, so we decided to renew it since 2010. It is very easy to submit a claim. I can just go online and I could be extremely specific with what the problem is. It gives me the ability to describe in my own words about what our issue is, so they know exactly who to send out. And then every single time somebody is sent out here, they've been very pleasant, approachable and easy to talk to. They've explained the entire process so that's why we continue to renew our contract with First American Home Buyers Protection.

The realtor introduced First American when I bought my last house, and the real estate company recommended it so I just thought it was a good idea. It worked out well and submitting a claim had been fine and easy. The claims representative were courteous. I would recommend them to my friends.

I wouldn't change from First American ever. I recommend them.

When I first got this house, the real estate agent got First American for me. I decided to get a home warranty because I had a feeling that with the house being 10 or 11 years old, some things are going to go out. And they have, like the water heater and garbage disposal. I haven't had any problem with them. It wasn't very difficult to submit a claim. I just called them up. However, when your water heater goes out and you need hot water obviously, I wish it could have been a bit faster. They had to wait for authorization. It has been a good experience though.

I always had home warranties on my houses. I wasn't satisfied with the one I had before so I called First American. We set up an appointment and that's what I have now. Submitting a claim was a good experience. The representatives were real good. I was very satisfied.

We love it and we are very pleased with First American. The first year that we were here, the air conditioning went out. It went out four times within a month or two and they repaired it. It has saved our lives that first year. All the other claims have been really small, but the air conditioning was a huge problem. It's been working fine ever since. We've been given excellent service.

When I was buying my house, my realtor recommended it that is why I went with First American. Submitting a claim has been fine. All you do is call and they do everything else. And then the person calls and sets up a time. It's pretty smooth. My interactions with the claims representative were pretty good. It was a great experience. When you try to get stuff done at your house, I don't have to get on the phone and try to find who we'll gonna get to do it because they do everything.

Upon posting my complain at consumer affair, First American representative Shanee has promptly contact me to solve the issue I posted. The resolution is First American will reimburse my garage door with check. While I'm still waiting for the check to arrive, I think my general experience this time with Shanee is much better than before. It is as prompt as it could be, and I think this effort should be credited.

We purchased our new, old (28 years old) home last Fall. It came with a one year warranty with this company. Right away we had electric issues and within a few months had issues with the air. We called and made claims both times and paid our $60 each time they sent someone out. The did not come prepare to fix anything so both times nothing was done and with the air the warranty company refused to pay because the unit had work to it done before. Work that the past owners had done and through the same warranty company. We will let everyone we know to never use this company.

Live in Costa Mesa. Got warranty via seller in home buy. Woke up to gushing water in closet where water heater located. Could it be a pipe break in the floor? Saw WH shutoff valve and tried to turn it - stuck open (so much for inspection) and could not locate whole house shutoff (outside behind some bushes). In a panic with gushing water, I picked up local Penny Saver magazine and left messages with several plumbers - one calls back 10 minutes later and walks me through shutoff process. Comes out less than an hour later and replaces shutoff valve and defective Home Depot WH supply tubes where the leak really was. $400 no big deal. Called FirstAm via their 800 number tree system (took a while) and sent info. After 10 days, no response so called again.

I had several warranties with this company for rental properties but never filed a claim. When the warranties expired, I did not renew. The company began calling me last November, and hasn't stopped (it is now April) in spite of numerous requests to STOP CONTACTING ME. They have badgered me relentlessly to renew my coverage, although they no longer provide warranties in the areas where I need it. I get calls early in the morning, throughout the day, and late in the evening - it is non-stop. They leave messages that say, "We need to speak to you about your warranty on XYZ Address" - leading me to believe I somehow have coverage that I didn't sign up for. They engage in slippery verbiage and promise each time to take me off their calling list, but the calls continue.

First American Home Warranty used to be a decent company that provided services for home owners and I used to recommend this company to all of my friends and clients. But in the past couple of years it has gone downhill big time.

I have had First American for a few years now and have submitted less than 4 claims. Each claim was one disaster after another. They have sent unlicensed repair people to my house to do repairs. They have sent electricians to do plumbing repairs. Each repair job the individual sent out was unprepared to accomplish the required work. Looked at what needed to be done and charged $60.00. When and if they returned they said it was another $60.00 to actually do the repair and then the repair wouldn't even be done correctly. This repair person extremely unprofessional and continually insulted my wife. I was not at home at the time but when she told me about it I immediately called First American.

At first, I loved my warranty company. Loved the low monthly payments and service fees. Unfortunately, it took more than one time to fix each thing that went out. My a/c went out and they came out and fixed it. Two weeks later, it went out again. Luckily since then, it's been working fine. And since GA summer is coming up, I'm glad it's working. My heater wasn't working properly and it took them 5x to fix the problem. Of course a new problem each time within a month. But now it works and all is well.

After 14 years of paying for my warranty, I actually had to submit a claim. I guess that's where the problem started. It wasn't a big claim - only $1500. They sent out a contractor to fix a leak from the upstairs bathroom. It was only a few hundred dollars. Fixed... sure... 3 months later, there was mold growing in the downstairs bathroom ceiling. Had to call out a service repair company. Apparently the first time, the leak wasn't properly sealed. First American claimed it was not their problem and refused to cover the damage at all. I had to hire an independent remediation company to come fix the leak that wasn't fixed right the first time, repair the ceiling and get rid of the little bit of mold that had started.

I'd been with this company for several years. When my furnace was reported to have a cracked block, the company covered nothing, even though the contract led me to believe they'd replace the furnace.

In a four letter word all I can say is SCAM! This company will do whatever they can to get out of actually taking care of their customers under their contract. In the year that we suffered with their extremely poor customer service and lack of communication on their website we are done! We scheduled a service request for a plumber to come out and it was all scheduled. The contractor even called us to confirm. Then today I go on the website only to see the service request shows that is has been closed and completed. I called and they said that the kind of plumbing problem we were having was not covered and the appointment never should have been accepted by their system.

Called and reported a bad blower in the heater unit. Technician came out and wanted 3' access to the blower. I moved a 2x4 in 5 minutes in the attic following a knee surgery and in recovery (really complicated). Days later, they dispatched the technician (on a Friday). He came back without the part, (instructed by FA to pull the fan only).

FAHBP has extremely poor customer service. Trying to reach someone is a chore. We were assigned a contractor who was rude and over priced. We asked for another contractor to get another opinion. That request was denied. The "uncovered" costs were overpriced. The line from FAHBP was, "we don't get involved in "uncovered" costs," yet they assigned the contractor. DO NOT USE THIS COMPANY. Google search, they have many complaints against them.

I have paid for a warranty for 13 years. Feb 3 I called regarding a refrigerator that had died after 13 years and my heat pump system. My heat pump system is 29 years old. I received a $262 electric bill for one month so knew something was wrong as I live in a 1000 foot townhouse. Turns out I was using my aux heat as the pump outside had stopped completely. The contractor put more Freon in and plugged a leak and he also admitted he had used a starter the 2nd time he came out, when a day later I realized the system was using aux still. He came out and said he would send an estimate to FAHB. This took many phone calls and over an week with the only offer from the company was to replace the compressor at a rate of $869 or I could accept that amount as a buyout. For a $5000 heat pump that I had insured this whole time.

I have had this home warranty for 4 years but did not have to use them for anything more than a handful of very minor issues. This winter, 4 weeks ago, my heat went out and I needed a furnace replacement. I have never been so incensed by a company from which I am paying for services. They have absolutely no sense of urgency, follow-up or customer care. It is like spinning on a wheel that gets you nowhere. I am the one that has had to initiate things to get done throughout the process. This one instance, among many, in my recent claim is a great example of who they really are because they are definitely not the company they claim to be.

I was stuck with this company when I purchased my home. It was part of a deal I believe the company and the real estate agent had. When I contacted her with the first issue she told me that she had a relationship with them and always used them. Personally I think she gets kickbacks from them. Anyway, after living in the home less than a month, my toilet got stopped up. I am a single older woman with a small dog. Evidently there was something stuck in the toilet when I purchased the home. The plumber said the only way to fix it was to replace the toilet.

I am one of many who were stuck with First American due to the sellers choosing them as the home warranty company. We received poor service from the very beginning. They never want to cover any work because the technicians didn't include key information in their reports back to the claims desk, so we need to pay another $60 to send a technician back out or open a new claim (which also will cost $60). Not one of our many problems has been addressed by First American. This company is operating a racket, and yes, I also believe a class action suit needs to be filed.

I have had First American since 1985. The last 3 years the performance by their service providers has been a nightmare. It doesn't matter if it's an appliance repair or an air conditioner, service is impossible to obtain. The hold times on phone calls and the lack of call backs from both providers and the insurance make it impossible to complete a claim.

My washing machine stopped working on December 17th, 2013, and I still don't have resolution with this claim. I have been visited five times by technicians; of course, each time I was required to be at home losing time at work. The short of it is that the First American do not want to replace a failing item. They will keep you waiting on their phone lines and talking to representatives who really have no power or intent to help you. From the 15 day point, I was supposed to have someone overseeing the case because it wasn't resolved. No one contacted me.

After spending nearly $1000 on a Home Warranty, First American would not approve a replacement of a water heater. They only have one plumber that services my area and that plumber could not get a replacement tank for 10-14 business days. They authorized me to get my own plumber and then did not authorize them to the do work. I am ending up paying for the complete replacement of the tank and First American is not authorizing a single dollar towards the claim. They feel that I should go 10-14 days without hot water in order for them to authorize the replacement. This is a complete scam!

We were immediately denied on a claim for a furnace that broke down two days after we moved into a new home on the premise that it was a pre-existing condition despite the fact that the Home Inspection Report and another inspection found that it looked and worked satisfactorily. We were asked to supply the Home Inspection report which we did along with a letter that quoted the contract which we received from the company which states that if the system is visually inspected and mechanically works it cannot be denied coverage.

Buyer beware. Just because you have certain appliances covered one year does NOT mean it will always stay that way. Our downstairs bathroom runs on a sump pump. It is specifically a sewage ejector pump which we bought the policy to specifically cover. The auto renewal kicked in and they mailed us the new policy but we were never required to sign off on anything so I assumed the items covered and the fine print were the same. NOT TRUE! We also have elderly family living in the basement which is finished like an apartment. It took them about 14 hours to finally answer my multiple attempts to call in an emergency claim. I would not use this company and I would like to warn all consumers.

I opened a claim 4 weeks ago, and called to follow up on this claim 2 weeks ago where I was on hold for 25 minutes and then it gave me an option to leave my call back number which I did and no one called back. So I sent message on their website on the claim I have and no one contacted or replied back. A week after I sent another message and no one contacted me to reply back to me. So I called them today and waited on the phone for 15 min. to talk to an agent which said she will look into it and call me by the end of the week which is 5 days from today. So I asked to talk to a supervisor and her response was that they will tell me the same and if she transfers me it will be on hold with first come first serve (knowing that they keep customers for ever on hold) so I still insisted to talk to the supervisor.

I have been a subscriber of First American for 7 years. I called in a service ticket on an oven/stove on Nov. 21st, 2013, and they dispatched the incompetent group from SEARS appliance repair. After 4 service appts (each with a different tech), and multiple part orders with each trip, they finally said they fixed my stove on Dec 12. Unfortunately, Centerpoint Energy didn't feel the same, and they promptly shut my gas to my stove off because the oven pilot light was 4" tall. I called First American back, and the dispatcher sent SEARS out again to only fumble around again until January 7th, 2014. At my wits end, I called First American again to fix the PROBLEM. They finally called in a local service group who said SEARS should have replaced the safety valve. Well now I'm waiting for another part...almost 2months without a stove, and a 17-month-old daughter who is getting tired of takeout. I have banned SEARS from ever servicing my account, and will be cancelling my contract with First American. RIDICULOUS!!

We contacted First American Home Buyers Protection to deal with a plumbing issue in our recently purchased home in Phoenix. The plumbing company that they sent out was substandard. I say this based on personal experience and the 13 very poor reviews I found online. When I asked First American for a different plumbing company, they refused. They told me that I had to give the company they worked with a chance even if the reputation of the company was terrible. What a waste of money to purchase a home warranty from First American when they won't even allow you to use a reputable company to fix problems in your home! We wished we had not even tried to work through First American Home Buyers.

Woke up to a cold home on 12/14/13. Phoned LAST ** Home buyers SCREWERS. I was assigned a complaint number, a contractor, given a direct number to the contractor etc. 3 - 4 hours later, the contractor, A Advanced & Air Conditioning - who SUCK also, showed up & diagnosed the issue. The tech tells me he doesn't have the part he needs to fix the problem. He goes on to say that he is passing the supplier en route to his next assignment and he needs to have his office contact the supplier to see if the part is available. Me, thinking of getting my family out of the cold, ask if he can call the supplier while he's here to try and get it expeditiously. The tech tells me, "No. I have to call from my truck."(???). Once the tech is gone maybe 20 minutes later, I receive a call stating that the supplier is closed now (12pm on a Saturday) and the part won't be able to be picked up until Monday, 12/16/13.

Requested service for heating and said a contractor would call within 36 hours! 36 hours is a long tine to go without heat but that is just for the contractor contacts. Contractor never called. In meantime I looked up the ratings of the contractor they said would be calling. Many many bad reviews so called back and said give us someone else. First American defended the contractor despite our reluctance to have them provide service and stated it would take up to another 48 hours to reassign another contractor. First American said, "Sorry we understand your frustration but that is how the system works." Well I looked for another contractor on my own with help of positive reviews. Found one nearby and called and have a tech coming out within 2-4 hours. Will pay out of pocket and forget the insurance as it is too cold to wait (I guess that is just fine with First American, maybe part of their business model).

On Nov 12th I called for heater repair. Repair service came next day, was told they would contact Warranty Co. to order part. Part ordered, 3 to 5 day wait time. On the 5th day I made yet another call for status update (NOT ONCE DID WARRANTY CALL ME WITH UPDATES). I was told then that the part was NEVER ordered...They would order again... another 3 to 5 day wait time for shipping. WAITED...called again and was told the part was shipped and received. Ask them to check because Service Company had not receive it. On hold (AGAIN) then was told it shipped to Brenham, TX to the wrong Company! Another 3 to 5 days wait time for reshipping.

I am very disappointed with this company. It is a waste of money - poor service, dishonest, and incompetent. Every time I call, they charge $60 for the visit and they don't fix the problem or they make a myriad of excuses. I've countless problems, ranging from repairing the garage door, microwave, plumbing, and the furnace. On every occasion, I've had problems. It is extremely frustrating. I have had problems with my plumbing and instead of fixing they left the water running and my roof on the first floor was full of water. When I called First American, they said I have to go through the plumbing company as they don't cover secondary damages.

This company is a complete mess and the contractor which works for them was the same. I had two issues with my house plumbing. Problem number one (pipe leaking inside a wall): Called FA and contractor AZ plumbing was assigned. Guy comes, looks at wet drywall and says that I have to make access to the pipes but he cannot wait 5 minutes while I could do it. He will come next day. After I make access, he shows up, looks at the leaking pipe and says he needs to go to Home Depot and buy the pipe and will be back the next day. So I had to waste three days of vacation to have a small leak fixed. Best part is that FA sends me bills for two work order calls and it takes looooong waiting on hold to clarify that.

We have had several problems with this company. Basically, they charge you $60 for a service call, and when they can't fix the problem, they deny your claim. We had an issue with a washing machine that was backing up into the bathtub and the bathroom sink with rinse water from the washer. First American sent a plumber out and he told us that in order to solve the problem, they would have to replace our sewer pipes which would cost thousands of dollars.

I went to my backyard and found out that the water was leaking from a pipe that was coming out of attic. I went to attic and found out that one of the A/C unit was leaking water into the Pan and the pipe in the pan was carrying water outside. I call the First American and they said that I have to pay $60. They sent the technician. He went to attic and using his flash lights, he said, "Yes... main pipe is clogged." To clean it would cost $250. I asked him why not $60. He said it's the maintenance issue and it's not covered. When I called First American, they did not specify to me. I did not let him work on unit.

I have been a member for approx. 15 months. I have utilized them on five(5) occasions to date: 1) Air-conditioning unit, Trane 5-Ton, they replaced the A-coil with no issues; 2) Dishwasher needed a pump replacement. Came out verified, part needed, ordered it, arrived at home in 2 days and installed the next; 3) Microwave was throwing arcs across one third of the interior. Came out, verified problem, replaced part all in the initial trip; 4) Dryer had heating element burn out. Came out, and replaced the heating element; 5) Double garage door spring broken. Came out, replaced the spring assembly and good to go.

After many attempts to get my washer repaired, First American could not give me a time that would prevent me from taking off work. So at last, I took off on Friday, 10/11/2013. Two technicians came, one who was obviously a trainee. The trainer left the work to him while he disappeared. They finished and said the washer was repaired but did not run it through a cycle to be sure. I paid the fee and thinking the washer was repaired began to wash a load of clothes. To my disappointment and frustration, the washer was still not spinning. I immediately called the technician back. He returned and said I needed another part. I called First American and was told the earliest another technician could come out would be 10/18/2013 and I would need to call Sears directly.

Just got off the phone with the claims manager of First American who has decided after sending out 3 different techs to repair the fan unit on my microwave, an integral part of a functioning microwave that quit working after I bought and paid for a 1 year warranty with these clowns, that a 4th tech from a different company should be able to diagnose it correctly. The first 3 techs were from Sears and every time, they sent someone different to make a diagnosis. Every time they sent out for a different part that came in mail and a week or two later, somebody would actually call to schedule for me to take time off work to let in another Bozo tech.

After reading the First American Home Buyers Protection policy complaints, I was relieved and then even more furious that the same issues were being experienced by other customers. Anyone who wants or knows of any possible 'class action' let us know.

In June, our ice maker was leaking and so we had to pull it out and then we called First American. They sent Hot Shot to repair it. It was with them for more than 2+ months and was not able to fix it. Next, they sent Appliance Co. to repair it and it took some more months. They called today (October) to say they fixed it but that they won't install it since it was not installed when it was picked up. I called First American and was told that this is their policy. I asked the supervisor, "Did you expect us to leave the ice maker and let it leak and damage our new hardwood floor? Would First American have paid to repair or replace the floors?" Answer: "No". He even admitted to doing the same thing we did. But, sorry, it is a company policy.

Broken KitchenAid dishwasher (day 30 and counting): I've had 4 technician visits by 2 different companies. The first technician replaced the control panel; that didn't work. He then came back and replaced the control board; that didn't work. Instead of replacing the dishwasher, FAHW requested a 2nd opinion! They sent a 2nd company, which (again) recommended a new control board. FAHW said that the new control board could be faulty, so they want it replaced AGAIN. Each time a part has to be ordered, the wait is 7-10 BUSINESS DAYS, so that means 2 weeks. And 1 of these parts was on "Back Order" so the wait was longer. Seems that the company wants to make the customer wait so long that the customer becomes exasperated and pays for a new unit himself/herself (the reps kept mentioning a "cash out" as another option, which I rejected). I have complained to 2 supervisors, but to no avail. I had to cancel a big family party because I have no confidence that I will have a new dishwasher before 10/26 - even though that is 6 weeks after registering the complaint.

I have a very bad experience with this company. My ac it wasn't cooling, so I call them and they send the contractor. He came. He did check the unit and said that the unit need some Freon. The unit only work for two weeks and then stop working. I call First American. They did send the contractor back. He came, put in more Freon. It's was fine for one 3 weeks. After that I call First American. They send the contractor back and this time the contractor said that the computer he used wasn't working right so he put more Freon.

I have purchased a plan with First American that is supposed to cover all utilities including my A/C unit in case of repairs or failure. My automatic garage door opener was improperly installed by the previous owners and collapsed. First American would not cover it since the damaged part was sold at Home Depot. At least, that is what I was told via customer service phone call. 1 1/2 weeks ago I called First American and they sent contractors out to take a look at my A/C that wasn't getting cold enough. They said it was low on Freon and filled it up, but never bothered to troubleshoot why. I was told if we were still having problems within 30 days that we would not be charged another service fee of $60.