First American Home Warranty Reviews

I've had First American for 20 years since I bought this house. Submitting a claim has been excellent. One bad out of probably 50 goods. It's also a pleasure to call their claims rep. They're really good at what they do and the technician they send are good most of the time. There was one time where the company was really bad, but if a contractor doesn't work out, First American will give us another one.

The original owner of our house paid the warranty for one additional year once we bought the house and during that time, we had a problem with our heat pump and that was resolved. So, I got to see before continuing how reliable First American was. It's all been pretty good. We had an icemaker go in our refrigerator and that was resolved. We recently had a problem with the blower in the furnace and his response time was good. It was almost the end of the business day following my request for service but the technician called to advise that he couldn't get to it for a couple of days and that he would be here as soon as he could. When he first came, he had determined that a part had to be replaced. The part was unique and had to be ordered and they sent him the wrong part. I offered to give him the co-pay, but he refused. He said he would collect from me once he gets the job done. I've been very pleased, others would have wanted to get paid upfront.

First American Home Warranty Services has failed to respond to a claim that was issued months ago. The repairs are at a stalemate because the company requested we take a cash out payment of $250.00 for repairs their contractor states will cost $3500.00. First American seems to think if they don't respond maybe the claim will go away. The other outstanding issue is a requested repair to my washer which was assigned to A to Z Appliances Services (469-421-2075). In addition, A to Z representatives missing its scheduled service appointment and continued to address me very dismissively for missing another appointment thereafter. Further, the representatives from A to Z threatened to withhold information from First American which would delay my claim then preceded to hang up on me.

I'm a real estate broker, and I've been using First American for many years. I've always recommended it to my clients. I always had good service with it because they always had a good service rep. In fact, this month, I've given three warranties to First American – one from lease tenants and two from buyers. I also get feedback from my clients that they’ve been happy with the service. I made a mistake a few years ago with my home mortgage. There was another warranty offered, and we paid extra every month with the mortgage so we used the other one. I had some really bad experiences with them, so I cancelled it and switched to First American.

I'm perfectly happy with First American. I've had it for 17 years on my own house and on all 12 properties that I manage. Many years ago, all that was here was American Home Shield. As soon as First American came to Memphis, that’s when I started pushing it. I got a real good relationship with Christy, our area manager here, and also her assistant. I got every claims taken care of. Most of the contractors that come out are fine and I've had good experience with them.

I’ve had First American for about four years. The real estate person told us about them when we bought our house. I’m completely satisfied in all respect when submitting a claim and my interactions with the claims representative have been real fine and no problems. The technician was very friendly, courteous, and took care of the problems.

I usually call in to submit a claim. The people there are fine, but the whole process is too slow, though every home warranty company is. When our freezer went out, the process took forever and we had to throw hundreds of dollar's worth of food away because whoever they get to do the work, is just too slow and there's too much paperwork. It's ridiculous. It would usually take the technicians to come out here up to a week. I'd try to contact them, but it's still generally several days before they even get out here.

First American was given to me by the previous homeowner when I bought the house. I haven't had any problems submitting a claim.

First American will do everything they can with the language of their contract to not pay a claim. I had my A/C unit drain plugged causing water to back up in my duct work and they send a company out to unplug the drain but would not cover the damaged ductwork as it falls under secondary damage and is not normal wear and tear. It obviously was the bigger expense. They claim the A/C unit now works properly even without the ductwork connected.

My refrigerator quit cooling and I had to get service ASAP. I had dealt with an ice maker issue a few years ago and I knew there was not a repair company in my area that was contracted with First American. I know that you have to wait for First American to assign it to a company and then wait for a call, so you can be told that the repair company does not work on my brand of refrigerator. In an effort to save my food, I called several repair companies and found one that would come out but they would not deal with a home warranty company. After I got the repair service out to the house, I did contact First American and to date whoever is supposed to be handling my claim has never contacted me. They claim to cover my Viking Refrigerator but they don't have any contractors in my area. When I say I can't get a response, I mean no one has called me or even bothered to review my claim and say no. In the meantime, I am without a working refrigerator.

We bought our policy with First American when we purchased our house in December. Submitting a claim with them has been frustrating. Sometimes, it takes an enormous amount of time to stay on the phone to put in a claim. I filed four claims with them. One is for a plumber to come out, which went out good. They sent some techs out who didn’t know what they were doing, however, once they realized that the techs didn’t know what they were doing, they said they'll send out one of their more experienced techs. Sure enough, a tech came within 40 minutes. He had it all figured out for me. He pressured everything, changed pipes, and put in all the seals. He knew what he was doing, and he made sure that there would be no issues. I haven’t had a problem since.

When we bought our house, our realtor told us about First American. He vouched for the company and so we bought the policy at the same time we mortgaged the house. First American sent me a postcard on how to set up an online account and it's simple to submit a claim. I used that website to get in contact with them when I needed some assistance on the water heater. Also, the quality of the work performed by the technician who came out was what I expected.

The people that we bought the house from had First American as a home warranty, and we just continued it. I usually just call in my claim, tell them what's wrong, then they schedule one of the contractors to come fix it. The technicians call ahead of time, see about our schedule, then set up a time for them to show up. The only thing is, the automated system doesn't work all that well when I'm talking to it.

I have many properties covered and have used them for many years but I am at the end of my rope with this company. I have had a leaking water heater for 6 weeks and have spent 10+ hours on the phone (forever on hold) trying to get it resolved. I am on hold as we speak (47 minutes so far). The plumber they assigned spent 2 minutes looking at the water heater to decide that it had to be replaced. But FAHW will only cover the tank, but they require that the 8 year old unit be upgraded to the current code.

I had a few people who had experiences with some of the other home warranty providers that were not necessarily positive so I thought I would try out First American. It takes a little while to get through to them to file a claim but when I do, they're pretty quick and they listen to my issues. Their support people who answer the phones do a tremendous job. They're very polite and nice. The last technician that came was awesome and did a tremendous job. He brought some information for us on buying filters that would help us out.

I was referred to First American by one of my team members. I signed up for two other home warranty programs. When I got the packet in the mail, I tried to understand what they covered under air conditioners. I canceled both these warranties because I couldn't understand what they covered for air conditioners. On the other hand, First American's technicians were great. The first technician that came in the first call I had was for springs for the garage door. He didn't want to do the job because he said that the garage door was bugged, so he called his company and told First American, "If I change the springs, it's going to happen again," because he was trying to get out of it. They told him, "Go ahead and change the springs." The second technician, though, was really good, and went above and beyond what the work called for. So far, we've filed three claims over a couple of years for the sewer backdraft, the sewer backup, and then the air conditioning.

First American was extremely responsive and was willing to give enough data every time I have a question. The biggest holdup has been primarily with the contractors that are assigned to the issues that I’m experiencing. When I open up a claim, the contractor would reach out within the next 24 to 48 hours in reference to the work order. I tend to have to be proactive with that. They give me the contact information of that contractor and I have to reach out to them to schedule for someone to come out to the house to look at the issue.

First American was offered to me when I purchased the condominium and I looked it over and it's good. It has increased in payments and the deductible has increased, but as far as overall package, it has worked fine. The only issue I have out of all the times that I've ever called is my refrigerator water dispensing unit because every year, it seems to go out. This last year, I didn't bother calling because I had to use First American multiple times in it. I can only use plumbing and it doesn't take care of it. I have to go to an appliance and I didn't wanna pay double deductibles at that time. The plumber came in and he was really good at what he did. The only issue was he couldn't get to where one of the leaks were and I had to have somebody come in and remove a two by six before he could do anything. That was one experience that bothered me but things seemed to be taken care of.

The finance company I work for suggested First American when we bought the house. They’re great when having to submit a claim. I get a ticket electronically within five minutes of putting the claim in to tell me who’s gonna be calling me and give me a phone number. If I don’t hear from them within 24 hours, I’ll call them. No problems whatsoever. Once they give me the ticket, I'd deal with the vendor who came out to fix whatever I need fixed and I’ve been happy with who they use so far. I’ve not felt like they’ve given me the cheapest people they could find. I felt like I’ve had good service.

We were First American clients for a while before but we let it go. We decided to do it again. A home warranty could save us a little bit of money and it did. But when we submitted a claim this time, there was a hell lot to be desired. We called and the contracting companies never called us back. We never got a date set up and we had a heck of a time getting them out there. We ended up calling First American and they set them up good. I started working again and we had to postpone the technicians' visit for about two or three extra days. They were very nice when they came out, though. They were quick, did the job and it worked great. Everything was good except the initial set up of the contact date. I would recommend First American very highly and we’ll continue to use them.

I like First American's approach. I looked into another warranty company and they acted like it was no big deal. Submitting a claim with First American was a good process and I didn’t have any problems. I just called in, they gave me a call back on who was going to be there, and then the person who’s going to be there came. He said they had to order the part, then he came back in a couple of days.

To start, the warranty fails to cover basic installation. Again, this is a warranty company who fails to cover the costs associated with removing a faulty part, and replacing said faulty part. I spoke with the contractor and he explained how the scheme works. The company pays $150 dollars for the contractor to come to the location, however, $65 of that amount is paid by the consumer, me. The contractor creates a ticket of items to be repaired, and submits it for approval. The ticket does not list installation of the part, but instead, lists modification of a particular component. NO OTHER AC REPAIR PERSON CALLS IT A MODIFICATION. Here is how the scheme works. To save the home warranty company, the contractor simply has to say that the basic installation requires something more, regardless of how minor that something is.

When I bought the house, the realtors provided me with a policy from First American without me paying for it, which was nice. It was not even a month later when I had a garage snap and the motor went out all at the same time, so I submitted a claim with them. I'm a single father with three daughters. My twins are 10 and my oldest is 14. I'm a UPS driver, and I work late hours. I live in a good neighborhood but I still wouldn't like to have my house unsecured, and with all the personal items and then an easy access for breaking in through the door, it was very concerning for me to have the garage door open.

We had a home warranty before and I wasn't happy with it. What I read about First American online made me comfortable with them, which made me switch to them. I just tell their claims representative what was wrong and they tell me which contractor is coming and give me their number so I can reach the contractor if they don't call. We had a leak in the water pipes as well as problems in our water heater, wherein one of the two heating elements was burnt out. First American sent a plumber, then a water detection company, then another plumber who could fix the leak.

Submitting a claim with First American has been perfect. They are expedient, professional, and knowledgeable.

Initially, my experience with First American was pretty good but it's getting a little difficult. I put in a claim for my air conditioner and someone came out. But the air conditioner still wasn’t working after they replaced the unit. So, I had to put in another claim and the company that was going to fix it was charging me about $1200, so I ended up finding someone else to fix it for me. And just recently, I had to submit my receipt to see if First American will still cover the air conditioner. They said they were going to have to drop the air conditioner because it wasn’t working. There's a lot of hoops right now.

I'd be happy to recommend First American. Submitting a claim with them has usually gone very well. They’ve taken care of the problem quickly. When the technicians they sent come in, I tell them what the problem is and show them where to work, and they take care of it right then. I've been having good experiences and the issues have been handled the way I like.

I've had First American for years and I've had no problems submitting a claim with them. Most of the technicians who came to our home were fine and were able to fix everything.

My fridge failed last weekend (9 days ago) and I called in a claim to First American. I was told they would send someone out. He arrived on Tuesday at noon and after a short time said the problem was with my sealed system and he couldn't fix it. He said the compressor would need to be replaced. The next day I called First American about it and they said that he just didn't know how to fix it and that they would send someone else. Why did they send someone who didn't know how to fix my fridge (and neither he nor his dispatcher could speak English well enough to answer a simple yes or no question).

My wife brought First American to my attention and I put it off because I thought it's throwing away money. Then my wife and I sat down when our neighbor’s hot water heater went out and cost her about 600 bucks to have a new one put in but because she has the insurance, in two days they had hers done. So, we got a hold of First American. After signing up with them, I thought we can go for 3-4 years and nothing’s going to happen. Well, that's not true because six months in, our dishwasher went out so I called and they sent out a repairman. Shortly after, the repairman got here and said the dishwasher was not repairable and that he would have to get a hold of First American, and they would get back to me.

My sister's home warranty was convenient because of what they've been going through and they highly recommended First American, so we went with them. It was pretty easy when submitting a claim. It's quick and their responses were good. We're very happy with it. The work done was excellent. They're very prompt, for sure. We went through a little glitch but they were able to fix it really fast.

I bought the policy from First American after the purchase of my home and this is my second year with them. I’m a realtor and they market to my office. I originally chose them because they had pest treatment included. I haven’t used the pest treatment, though. It has been very easy to file claims with them. The rep that takes care of my office for real estate purposes is great, easy to get in touch with, and follows up very well. The technicians they sent have been fine, however, on the July 4th weekend, an HVAC technician wanted to charge me $200 instead of the actual amount that I was supposed to pay because it was a holiday. I then hung up to check a few things and with my rep, and when I called back about 30 minutes later, they wouldn’t answer. They obviously didn’t want to work that day. I had to call somebody else to come out, and First American took care of me on that. I also made them aware that I don't want to keep that contractor on the list.

This letter is to notify you of the terrible support I have had to date with your company. We purchased a home warranty with your company upon the recommendation of my mother, who is a real estate agent and recommended your company. In good faith, we requested a home warranty and asked that our garage refrigerator and freezer be included in the contract. Your salesperson assured us it was included. When we received the booklet, we glanced through and it appeared to us that it was covered based on seeing it listed on one of the covered pages.

We've only been in this house a little over a year and there was an existing home warranty on it, but we weren't happy with their service so we tried First American. My husband usually handles the filing of claims, but it hasn’t been difficult. We just had a problem with our air conditioner and they took care of it. Their technicians were great and we're very satisfied with their work.

First American was part of the package deal when we got our previous home. Then when we got rid of that and bought this home, we started off with them again. Submitting claims have been really easy. I do it on the computer. I go to my First American Home Buyers deal. I submit a claim and they do all the rest of the work. I’ve got a call in right now for some electrical issues that I’m starting to experience. They've set me up with an appointment for Saturday. The technicians that have been here were professional and easy to get along with. They got the jobs done as quickly as they possibly could.

Happy with the easy submission of claims and quick response. 1 contractor of the 3 who have helped us was so-so, but the others were good and easy to work with. Overall I am happy with the service.

I've had First American for four years and have not had a bad experience with them when submitting a claim. The technicians have been professional and the quality of the work has been fine. I’ve not had to have anybody come back and do the work again. Most of my dealings were with a company called LA Appliance.

I have never had so many poles with a home warranty. First American stalls on getting issues resolved. I have waited almost 2 weeks to get someone to even take a look at my AC problem issues and repair a leak on my ceiling due to broken AC pipe. Waited almost a month for them to send a tech to inspect/resolve an issue I had claimed but was never forwarded to contractor.

Does not cover complete costs (not even half) of major failures. Fine for small jobs (e.g., spray for spiders if you are willing to pay $60 a month plus pay $60 for service fees) but the minute something bigger goes wrong, you're shelling out hundreds (if not thousands of dollars). A $1,300 water heater replacement cost $700 out of pocket on top of the $60 a month we pay for the warranty and the $60 service call fee. Go somewhere else. They talked in circles about why they don't cover basic costs like having a water heater replaced to code.

I am happy with First American Home Buyers Protection. Their claim process is very simple and easy to do. We've had our first home warranty in a suburb in San Antonio. But now we have them in Texas Hill Country, an hour away from San Antonio. First American does really well in the metropolis setting and in suburbs but when you get more than 60 miles outside of the major city, it's hard to find the contractor from them.

I normally submit claims after-hours, so I do it through the automated system. I’ve never had any problems with it. The technician that came out for the air conditioning recently was from Middleton Heating and Air. He didn’t do enough. He seemed like he was very tired and he just wanted to get it over with. He said I needed some Freon. I asked him if he would check the attic, make sure the ducts wasn’t clogged up or anything. He went up there but his visit was very short-lived. I’m sure he didn’t look at anything. I have two attics. So he only went up one.

I had First American when I was living over on Roscoe where I had my condo. I sold that and moved over to a mobile home park and I’ve been there for 11 years. I’ve had my share of repair and other policies, and the one I got by law that came with the place when I first moved in proceeded to screw me. So, I got rid of them after a bit and I went with First American. I’m not sorry and they haven’t tried to shaft me at all.

My experience submitting a claim to First American has been good. However, the people that they send is a different story. I’ve made two claims and on my second claim, the technician was in there for a minute and left so I had to call him back. He came and fixed my AC, then a couple of days later, it was still doing the same thing so nothing had been fixed. I called First American and told them about it and they sent out a different technician. The new technician was in for about three minutes and he was out. And now my AC's out again.

Worst freaking experience of my life! I have had multiple problems and every time... every single time... they find a reason to not fix the problem! They ignored a leaking air condition unit over and over again to the point where now I have a mold which surprise surprise they won't deal with. Run for the hills if anyone tries to get you to buy their service!

I had issues with the contractors used by my previous home warranty provider. It actually took up more time waiting on the service and for somebody to schedule an appointment, so I decided to change to First American. I've submitted two claims with them so far via their online method and it's quick and easy. The first one was handled within a few days. The next one took a few days but when I called them back, they canceled that provider, gave another one, and the claim was handled the same day. Both technicians for the claims were great and they explained everything thoroughly. Overall, they have a very friendly process and I had great experience.

A real estate agent suggested First American to us. I have considered it beforehand so with her recommendation, we chose First American to be our home warranty provider. For a claim I had, their representative gave me the phone number of a contractor. I was quite surprised since usually things don't go that smoothly. I called the contractor then they sent somebody to take a look at it. The next day they put a new water heater in. They even did it for us when we were out of town. I just gave them the code to the garage and when we got home, it was done. Everything was cleaned up nicer than how I left it. It was great. I was really pleased with the way First American did things as well as with the company that came out. They did a really good job and took good care of me. I'd definitely use them again.

When I first bought the house through my realtor, they chose First American for me. It was easy just get online and apply for a claim with First American, but it's difficult to talk to anybody on the phone. It's like any time you call, you're on hold for over a half hour, so the only way to do things anymore is online. Anytime I used them, everything was done correctly.

We had two homes that had a contract with First American since 2004 and it does its job. Submitting a claim is fairly easy. The last one was urgent. They got somebody out the next day. It would have been four days but they were very accommodating. The last technician was great and explained to me what was going on. He was respectful of the home. He went in, fixed the job and was out. However, there's been a couple of issues. It was where the toilet started leaking. I had a contractor install moulding. And he did put it up against that pipe kind of tight. Their people did do the right thing and fixed it but the gentleman that did come out was just a little different. But overall, my experience has been very good.

Our previous home warranty company's coverage wasn't as good so we decided to look for something else, then some friends of ours recommended First American. However, First American was not helpful at all. When my washing machine broke, the first gentleman that I spoke to told me to add a claim and a company was going to come out. I called to see if somebody could come sooner because the washing machine was locked with the clothes in it and we could not get it out, but the gentleman that I spoke to was very rude and he cancelled the appointment that it had placed for me through the phone and scheduled someone else. That company wasn't taking calls, so after the fourth company First American finally found somebody that could come out but it would still be a couple of days.

When I first purchased my house, my realtor suggested First American. So he had it as part of the package and he had the seller throw it into the offer. And I just kept renewing it every year. I file my claims on the phone and their technicians have always been positive. Overall, they're very professional and reliable. They’re always there when they say they would.

My home is getting up in age and the original warranties were coming off so I thought it's time to take a look at home warranties. I've looked at a couple of companies but First American have the best coverage for the best price. I've submitted a couple of claims to them online and so far, it's been great. The technicians that they contract with to come out and do the work were timely and helpful. Their work quality was good and they fixed the problem. The price is reasonable and my experience with them has been positive and so I'll continue to be a customer.

First American came with the house I bought. I usually have a satisfactory experience when I submit my claims over the phone. Their technicians are good as well.

We had bought a house and the sellers had First American on it. Whenever I had to submit claims, I've always called them and usually, I have to hold a little bit, but I get somebody who takes all the information down and they usually tell me that the contractor will contact me. I'd ask for the number of the contractor and I end up calling the contractor first. One time, we had an issue with the dishwasher and the work done wasn't very good. They came out several times and they ended up replacing it. But other than that, most of my claims have been fine. I've been happy with First American.

Our real estate agent mentioned First American and that she went with them and was really satisfied. She told me to check them out and go over the pamphlet so I got in contact with the person that she gave me. I like referrals because I know that they’ve had a good experience and that gives me peace of mind. I looked at all of the different options and First American seemed the best way to go. Also, their service fee was reasonable while some other companies charged more than $60.

Horrendous experience, still going on two months, not two weeks but TWO MONTHS after we had a claim. Phone contact takes up to an hour most times we call, with claim number etc. We've probably wasted 5 or 6 hrs on the phone, on hold, because we have to start over each time and the latest doesn't get communicated. We've had 7 service visits, none of which have resolved the broken dishwasher. It took about a month for them to replace washing machine after they fired the first service person. That went better than the other claim placed at the same time.

Getting a home warranty sounded like a good deal. The lady that sold us the house bought the insurance for a year for us and then we adapted to that. They were able to fix everything for us except this last time.

First American Home Buyers was the home warranty company that was purchased with the home. We were first time home buyers and it's always been good to us. I never had any problem submitting a claim either on the phone or over the internet. They do a really good job and I appreciate what they do for us.

We’ve been having issues with the air conditioning. The first company said that they put a new compressor in and told to run it and let them know. I ran it for 20 days and it still does not cool off the house. If it’s 90 degrees outside, it’s 78 degrees in the house. So the guy came out and said that the unit needed to be replaced. He went back to his company and told them about it. They called First American and First American sent somebody else for a second opinion. The guy that was sent out came on a day when it wasn’t hot so he can’t test the air conditioning. Moreso, he can't check it because the guy that went before him put in more Freon. That’s gonna change the results of any test the second guy does.

We got First American when our realtor set it up when we bought our house and we just continued it. It has gone just as advertised which you don't get too often and I've renewed my warranty for three years. We had a couple of claims and the quality of the work performed was always great. It's extremely efficient. On our first year, the well pump went out and they had to send a plumber first to then turn around and send a well person and we got charged two fees for that. It was kind of stupid but otherwise it's pretty straightforward. Now I was surprised how smooth it went last time because I didn't talk to a person. I just did it all on the internet, it took five minutes. I've recommended them several times so far.

When I bought my house six years ago, the real estate agent paid for the first year with First American. I just kept going on it after that. It's easy to submit a claim. I just call it in and they send somebody out. They hire appliance repair people for whatever I've got wrong and I get the same kind of response from these guys as I do if I call them myself. I needed my garage door fixed and the guy said he'd be here between 1:00 and 5:00. He got here at 7:00 and never called me. But when he got there at 7:00, he was ready to go to work and had the thing fixed in 20 minutes. At first I was upset that he wasted my afternoon but then after he got my garage door fixed, I didn't care. It turned out to be a great experience. I like First American the way it is. I still pay my premium every month.

I needed a simple repair on my dishwasher so I submitted a request. I never got a phone call, email or any notification from First American Home Buyers OR the repair contractor that they had scheduled an appointment on a Wednesday afternoon. Had I known I would have taken off work and been at my house, but because I didn't know I found a note on my door that they missed me. I called the repair company to reschedule and the next appointment they had was 2 weeks away. I did not want to wait and because this was not my fault I called First American Home Buyers to see if they could find a different contractor who could come sooner. The first customer service lady put me on hold for 20 minutes before I was somehow "disconnected". I called back and another (or maybe the same) lady hung up on me after I explained the issue.

I submit my claim over the phone where you can use the automated system. But the automated system is terrible. It doesn’t hear what you’re saying. I wind up having to try and get a hold of a customer service rep to be able to submit my claim. I submitted a claim two weeks ago for my refrigerator. And I finally have had the guy come out yesterday to take a look at it. But he said it’s not repairable. The tech was very courteous and apologized for the fact that whoever I talked to last Friday did not put the work order in so he had come over since nobody showed up during the timeframe that they said that they were gonna be there. He was very nice. I just haven’t heard back from anybody yet.

It was very easy submitting a claim with First American. I did it online, had someone call me, and they came right out. They did excellent work and I love the experience. It is a good program for someone like me with a lower income who can't afford to go out and replace something because the other insurance won't cover it.

I reported a broken AC on June 28th. It is now August 29th, and the AC is still not fixed! I have a tenant in this property who has not paid the rent and I can't blame them because it's inhumane to have somebody in the south live without an AC. I spent $1,100 on electrical upgrades that their contractor told me was necessary before fixing the covered repairs to the AC unit, yet a week later, I still don't have an appointment for the repairs to be completed. First American has horrible customer service and has gone back on their word many times. Saying they would cover the cost of replacement, then calling the contractor to try to wicked out of covering the replacement.

All my claims to First American had been responded to very quickly with reputable technicians. Most of the works done were very good while some of the plumbers that came out have been unable to take care of a blockage. They kept telling me I have rips but there are no rips anywhere near my house. A lot of them wanted to sell me other services over and beyond what First American provided. But overall, they're a very good and responsive company. There have been a couple of times that have been very emotional to me and they've been very good and empathetic about dealing with that. I had a flood in my kitchen that just was unbelievable because I just replaced all the cabinets in my kitchen. It had to be ripped apart to get to the flooded areas and it was more than I could deal with. First American handled it every well with very good technicians.

Working with the claims rep was a good experience. Plus, the work of the technicians has been great. A lot of people are really down on home warranties for some reason, saying that they refuse to fix anything because it's too old. I tell everybody that they should call First American because I haven't had that experience and everything I've called to First American has been fixed.

I'd done some research about home warranties and heard about First American through one of my coworkers. I've had their policy since June and my experience so far has been wonderful. I submitted claims online and found their website easy to navigate. The first claim I had was for the Vent-A-Hood range. The technician came to assess the problem and told me what the issue was. He called the company, got it off right away, came back the next week and replaced the fan in the Vent-A-Hood.

I recently purchased a home and our realtor suggested First American to us. We knew the realtor very closely and this is our first time buying a home, so we went with the advice given. I submitted a claim and it went very smoothly. I looked online first and couldn't figure it out, so I called in and the rep helped me through everything really quickly. It only took a couple minutes. The first contractor they assigned to the house never contacted me. I tried contacting him and he never got back, but as soon as I contacted First American about it, they got another one right out. The contractor was terrific. He fixed everything right there on the spot. I haven't had any problems with what was fixed since then, and in fact, I haven't had any problems with First American.

There’s one plumbing company that I have told First American I don’t even want to deal with ‘cause every time they come here, it just doesn’t work. It was the same issue for a washer twice and we have a $65 co-pay. My husband knows how to do all that stuff and he said that it needed more than that and the guy said no. Then a couple of months later, the same leak happened again. We had to call up our local plumber here and have him fix it correctly. Right now, I don’t know if I’m gonna renew with First American because I understand that the annual rate has gone up. My sister told me that her renewal came up and it was almost $700 a year. It's $500 right now and it’s bad enough as it is. So when my renewal comes up, I’m either gonna drop them or go to another company and see what they’re charging. I haven’t used $500 worth of work for me to decide paying that kind of money out.

My realtor told me about First American and submitting a claim to them goes very smoothly most of the time. However, the last claim has been quite an ordeal. It’s for my dishwasher and they sent out Eurocare. They’ve come out many times and they fix it but then it breaks again and they fix it some more. They replace a part and it breaks again. On the third time after it broke, they couldn’t figure out how to fix it. So then somebody else had to come out. A&G Appliance rep came out yesterday to see what they could do but he couldn’t figure out how to fix it anymore. Now I’m waiting for a call from First American but it’s been almost three months and I would like to get a new dishwasher.

My wife and I have had a contract with First American since we purchased our home in 2013. We only had to use their service a few times for the ice maker and garbage disposal, nothing major. When our AC stopped working this past June, we gave them a call. Of course we're thinking, "finally, all this money we've been paying is going to pay off..." Wrong!

Our realtor bought the First American plan and gave it to us as a gift. When my AC stopped and won’t work any more, I submitted a claim for a minor repair and the technician who came was knowledgeable, professional, and on time. He fixed it and I had it working in the next day. First American provided the service that they said they would and I was very satisfied.

My friend had First American, and she said that it was great for her because whenever anything happens, she was able to call someone through them. It was also less expensive than when something would just break down. I started looking into it, and she said First American seems to be the best one. I've filed a claim online for the drain, and over the phone for the air conditioning system. It's very simple. The rep was very professional, and asked the correct questions because I had no idea how to explain everything. The technicians were very professional as well. I didn't have any issues with them.

Heat Pump went out the 2nd week after moving into my new home. This is a joke! I wrote a lengthy, negative review yesterday, yet, this site responded with "OOPS! You do not have an account..." Well, I did last night! 08-25-2016: Set up this new account. With more than a month's worth of wasted time and energy, calling my claim manager, the air conditioning is still not fixed. In fact, the 08-08-2016 Purchase Order is STILL pending as of this date. More than a month of 100 to 108 degrees weather... stripping wallpaper and painting in an 88 degree house... So many phone calls to First American, I've lost count. Take my advice: FIND ANOTHER HOME WARRANTY COMPANY! First American Warranty Company, is not concerned about service or communication. ie. Do not expect a timely response to your telephone calls, service or repairs...

When I originally signed up, most things were covered. Then I got a notice that now almost nothing is - no component that is likely to break anyway. And they outsourced their call centers to overseas so it is impossible to get in touch with anyone who speaks understandable English. I won't continue doing business with them and do not recommend anyone else to sign up or continue with them.

I just recently had a issue with pool motor. I raised the service request on 14th August and the contractor who was assigned to the case called and scheduled only after 5 days on 19th. After that I tried calling the contractor and he never responded back. I called First American and they contacted him and also asked him to call and give me or them an update. But no response from him. Today - August 25th, I called him again but no luck. Called First American and they said they received a report from him saying the motor was short circuit due to rain/storm so my claim was denied. After 11 days, only after I called they mentioned the report. I have 3 other contracts with First American and am planning to cancel all of them. I can't even believe the service and explanation given to me after 11 days. Waste of time and money.

I have been a customer of First American Home Warranty for over five years and the customer service has deteriorated each year. If you call them with a problem expect to be put on hold for 20 to 30 minutes. Recently in June of this year I experienced a problem with my free standing ice maker. A service technician was sent out who had no knowledge of ice makers. He said the company Marvel was out of business and he would have trouble finding parts. The company is not out of business and the product is sold at Home Depot. He returned a second and still was unable to fix it. First American was notified that the unit was too old and could not be repaired. First American then sent out another tech. This time from Sears. He spent an hour looking at the unit and finally confessed he had never worked on an ice maker and did not have a clue as what to do.

We called after our dishwasher broke six weeks ago. It took 10 days for them to get a contractor to the house. After he submitted his order for a part and we verified over the phone with the company, we have gotten five different answers as to what the holdup is. Each time we call, the customer service rep is either unable to tell us whether the part was ordered or tells us that it was indeed ordered and is shipping. We had yet another agent indicate that there was nothing in the file for this claim.

First American came with the home when I bought it 19 years ago. I just sold that home and bought a new one, and I requested my realtor to get First American as my home warranty company. However, I don’t think any of the warranty companies are really great. In fact, in the 19 years, I switched to another company which I felt was even more inferior, so I went back to First American. It really was the lesser of the possible evils available to me. Submitting a claim with First American is fairly easy. To get a quality person out in an expedited manner is rather difficult. None of them come out quickly. They get the job done, but the work is done at the cheapest possible level. Whatever is broken will wind up getting fixed but I wouldn’t rave about any of them. However, I think it’s better than nothing which is why I continue to use them. They're average, at best, which is better than nothing.

I have 3 home contracts with this company. It takes 30-40 minutes to get to a live person, complaints of poor service have not been acted on and when I have asked for a supervisor or a call back with information on a complaint. I have yet to get a call. This insurance is less expensive than others but you get what you pay for and I plan to replace this company at the end of my contracts.

First America was associated with my first mortgage and they were initially provided for a couple of months. I’ve submitted claims both online and over the phone and they're both easy enough. I had one contractor that had to come more than he should have, which I wasn't pleased with. But for the most part, the work quality tends to be pretty good.

I call whenever I have a claim and let First American know what is wrong and then they have somebody call me back to schedule a time for the maintenance person to come over. We have called twice - once for the furnace and once for the air conditioner. After the repair, we ended up not using the furnace for the rest of the year because our electric bill is $500 so we don’t know if it actually works. We use the ceiling heater instead. Then our air conditioner didn’t work and First American had someone out to fix it. It works fine now.

WORST SERVICE, COMPANY FLAT OUT LIED TO ME SEVERAL TIMES, RUDE EMPLOYEES. I placed a claim for my water heater. Water heater flooded my laundry room. They were supposed to have it fixed within 24 hours (emergency). Not true! They contacted plumber and plumber called to get info on my water heater. Then I waited hours and still no call back from plumber with a time they would come to my house. I contacted plumber and they said that American Home (AH) canceled my order! When I called AH, they told me that I canceled the order! LIE #1! I never canceled order. I took the day off of work that day to have the plumber fix replace the water heater. I have NO water!

We have had a contract with this company since September of last year. On June 25th we placed a claim because our AC was not working. The first contracted company sent by First American could not fix the issue. Every time he would come out to fix it, our AC would break again within a few hours. We had to make dozens of calls to First American and had to deal with numerous representatives because the claims representative assigned to us never returned our calls. At one point my husband was on the phone for 2 hours waiting to get someone on the phone. When he finally got a hold of Christian at ext. ** my husband informed him that his phone battery was very low due to the long wait, and Christian refused to return his call to my phone in case they got disconnected. This is just one of the many incredibly incompetent representatives we had to deal with.

Uses very shady vendors who show up over 2 hours late and then have to come back over and over and over and over again to fix the problem. During the 14 days when I had no AC, I spent over 20 hours waiting on hold to talk to a customer service person who was very hard to understand, because they are in the Dominican Republic and when they don't want to deal with the problem, they just hang up on you. Had to pay $400 for Line Set Flush, Refrigerant Recovery & Disposal that they claimed wasn't included in a leak detection and repair (even though every AC person I have spoke to says that it is). Don't waste your money on this service. Not worth the headache or the hassle.

Call for work order; repair guy showed up checked out the fans; checked on exhaust fans. Told me over stove is a appliance; ok. While he was there he checked on the breaker box to see if that was the problem. He told me no; so I paid 60.00, he left. 10 minutes later I realize 1/2 of house downstairs has no electricity. He says he is half way back that he did not do anything; my words "the electricity was working when you checked the fan." I call company, they say I have to get a claim # to have them come check on problem.

American Home Warranty has absolute terrible customer service. Our AC unit has been broken 3 times this summer, and each time it has taken over a week to be repaired. We have an INFANT and PET in the home, but the rush has yet to be taken. They will leave you hanging no matter what. There is no sense of urgency or customer service. They don't take into account that we have no family here and nowhere to go with my child or dog. We have had to stay in a hotel multiple times and they have offered NOTHING in return. We now need a new unit, and they quoted us TWO WEEKS in August in Texas. Please do not use this company!

It's been terrible with First American. I submitted claim for a broken oven almost seven weeks ago. I called and talked to their manager and got a phone number. I called the phone number but nobody responded back. I have left a message for the manager, talked to another lady, and left her a message, too, but nobody has called back. I have also emailed them. It's been really bad. My oven is still broken.

First American was recommended by my realtor. When I submitted a claim for my AC unit, the process went smoothly. Everybody was real cooperative. I just called it in and they sent out a team of technicians who were knowledgeable and friendly. They gassed it, got it going again, and told me if I had any more problems with it, I'd call them back and they'd take care of it. So far I feel good about it. If the fix didn't take care of the issue, they will get them back out and get it taken care of.

I bought a house and signed up with First American for security purposes. The claims process is very easy and I usually submit over the phone. So when I call them, the claims representative gives me a number to call or they’ll call the company that comes over. Everything was a quick response from First American. They've always been good to me and have always taken care of the problem as fast as they could. The technicians were a little bit funky though. I've had two different ones, one for the air conditioner and another for the washer and dryer. Because of parts not coming in, the washer took six weeks to get done and the air conditioner was repeatedly serviced. Also, we have a fully handicapped child so things are scheduled tight in our house. But a couple of times the technicians did not come when they’re supposed to and they come the following day of the scheduled date. But, things got fixed.

On August 4, I reported the second issue with my air conditioning. On August 9, a very nice contractor serviced the unit. He explained to me that he had to follow FAHW's procedures and the first step was adding refrigerant which he did. My house was cool that evening. The next day the AC stopped working again. I submitted a recall through FAHW's online system on August 10. On August 12 the tech came back out and tried very hard to get the AC working again but was unable to do so. He told me that he would immediately file a report with FAHW since they would have to order a compressor.

I had a home warranty with other people and I fought with them every inch of the way for anything I needed to be done. It took me almost two years to replace our swamp cooler. It was very stressful that I even broke out in shingles. In contrast, the people at First American did everything that they said they were going to do. They're very personable people. The technician they sent was so nice. He did wonderful work and he's really a good kid. I recommended them to my sister-in-law, and she's on it now.

We learned about First American from the realtor when we bought the house. It’s easy to file a claim over the phone but, it’s difficult to get ahold of someone and usually, there's a long wait time. But still, they've been fine, although the contractor they once sent wasn’t. He was really unprofessional, talking on the phone with someone else that was cussing up a storm. He took our pipes off in the kitchen and let the water spill and flood our kitchen twice, and then used our towels to clean up the mess. Then he tried saying that they had to go in and do this service that wasn’t covered by our warranty. So we got a second opinion and hired our own person and they fixed the problem.

This is very frustrating for me and my family since we have an air conditioning that is not cooling properly at this time (summer in Tx). We seek for their service and was fast in appointing a contractor. Contractor came (Falls AC and Heating Services Inc) and unfortunately I was not around, so I let my mom and aunt deal with the contractor. According to my conversation with the contractor, my unit is old and needs replacement. And the same excuse was given to my mom and aunt. They left our place leaving their receipt and quote for a replacement.

Contacted them regarding an appliance in my home and they sent a contractor who did not seem to know what he was doing, all he did was slammed the door of the appliance several times and asked me to try something and let him know the next day and collected the service fee. I called him the next day to tell him nothing has changed and the problem still exists, he said he will have to get a part and will let me know when he will come back to install it.

I purchased a home in 2010 and my real estate agent made sure that I had First American as a home warranty. He had been in real estate for years and recommended them as a great option to have the first year of owning the home and could determine whether or not I would use it beyond that point. I only had one issue until when I ended my policy which was with a heating and air unit, and they took care of things and made it right. Most of my interactions with them have been extremely positive. I was very adamant to come back to them after a year of being with American Home Shield for my new home because they were nowhere close in service. I would not have gone to the other side, but after experiencing another company, I valued what First American has to offer. It made it easy to go back. I have recommended them.

No one should ever pay to use this home warranty company. I have never been able to get through a call with them with less than 40 minutes, most of which is spent on hold. The phone reps just repeat their scripts like little robots. Nothing can ever be resolved in less than 48 hours. Doesn't matter if your whole house is flooded from a leaking appliance. They don't care. The contractors they use are rude, don't know anything, refuse to actually fix things, tell you they have to file a report first, and then don't actually file reports.

The Customer Service is very bad. They make it hard to talk and explain the situation. Does not provide adequate response, even when warranted. I requested a recall and reevaluation of an issue related to plumbing and nothing happened. I tried calling many time, and each time we were put on waiting for more than 30 mins, and then got disconnected. On couple of occasions, I was able to talk to Customer Representative and explained why the diagnosis was wrong. I had to call outside party to fix the issue, which was suppose to be covered under the warranty. The company, citing an incorrect diagnosis, ruled that the claim is declined. Even after I posted the correct issue and also how I hired 3rd party to fix the issue, the company still maintained that the original diagnosis done by their contractors is correct, and they declined the claim.

We just bought our first home and July 8th (Thursday) our AC went out. We called First American and they sent someone out the next Saturday. We called the AC company they had sent out (that was over 2 hours away from us) and they said they would have the report sent in to First American by the end of the day. So meanwhile, my husband, our 2 small children and our 3 dogs, had to go between staying with family and friends. Tuesday the report still was not sent in. Wednesday same thing.

I got First American from the previous owner of our house, and they seem to be okay. I submitted a claim over the phone and they did what they were supposed to do. No issues and no problem.

Have had air conditioner problems since Fall of 2015. It is always the same contractor, L & S Air Conditioning & Heating. They don't respond for several days & when you call they have to find your claim (because they put home warranties last). They do the basic to get it going. Issue now they came out, said it was the breaker & it would need an electrician, so they put a booster on the breaker & they said that they would notify First American. Air Conditioner went out again, so called First American & they said claim was made & gave us the contractor's name. We called & they told us that they could not come any sooner than 4 days.

My real estate agent recommended First American, and they did a good job. I submitted a claim over the phone, and they sent out a very friendly and professional technician. He fixed the microwave in a timely manner, and it still works. I’m happy with the result and I would recommend them.

I tend to be conservative and I’m interested in fixing my out-of-pocket expenses so I looked into acquiring an extended home warranty. I haven’t been all that happy with the contractor in my most recent experience. They seemed to be a little difficult to deal with but I did get somebody at First American involved and now it’s back on track. The contractors knew that they were coming out to fix a built-in microwave and they only sent one person. I helped him because it seemed like the right thing to do but now, I regret it because it’s very heavy. I’m 75 years old with slight back issues and I really shouldn’t be doing stuff like that.

You will wait on hold for 30 min or more each time you call in. I have waited for up an hour. The service providers who partner with First American are not very good...bottom feeders. Pay attention to the fine print in the contract, especially with air conditioners. When your air conditioner breaks down, it will cost you thousands in "non-covered" items even if they agree to replace. Contractors will fix or replace items in the cheapest way possible using the cheapest part available. You will be better off saving the monthly fee and putting it aside for any possible repair.

I made a claim when my refrigerator stopped working in June 2016. They sent an unqualified repairman. A second repairman was sent who was unable to fix the problem. First American closed the claim without any notification being communicated. I had to file a second claim. The serviceman failed to show up at the appointed time. This organization seems to be a fraud. The average wait time to get through on a phone call is 30 minutes. If they need to put you on hold, the call is dropped and they don't call you back.

I am cancelling my warranty because your overall support is absolutely terrible!! I have filed a claim on a water leak over 3 weeks ago and I still have the leak which now I will have to pay 100% to get fix! The plumbing company you sent here was terrible as well. First took over a week just to get him (Dan for Service One in KY). I made an appt with him for a 1 pm-4 pm time slot and he finally arrived at 7:30 pm!!! Only to tell me he cannot fix the leak without your guys approval!! That sure would have been nice to know up front! I took a day off work for nothing. Dan did however have no issues taking the $65 service fee money. Dan stated he would call in a couple of days and come out on Saturday if he needed to.

The service from First American, as well as its technicians, has always been great. The only bad experience is what we’re experiencing right now. First of all, the claim was made on July 21st and it’s not until July 28th that we could get the guy from Sears come out. I told him that the dishwasher was leaking and I couldn’t get it started. He checked and said that it was the panel on the front of the dishwasher that wasn’t working and he talked it with the engineer. So the end result was to order a new part. But he said that the seal appeared to be fine. Then the new parts came and the second guy installed it on August 2nd, but he didn’t check for the leak. And it caught me off guard because I wasn’t even thinking that there would still be a problem.

On Monday my A/C died. They sent A/C tech who said it was electric problem. Electrician said it was A/C. I had my tech check – A/C is shot. Today is Thursday. The first A/C tech stood me up Wednesday and Thursday. Warranty company says too bad, I have to wait. I live in AZ. It is 102 at 1100. No $ for hotel etc. and I have to take off work to wait. Warranty program takes 1-2 hours to get to a human. Anyone know a real home warranty company? A good lawyer?

We’ve been with First American for a while and have submitted quite a few claims online. The process has been easy. When the contractors call me after I put the claim in, they assign the dispatcher and then I have to call to get them to have the contractor come out. The reps are usually very friendly and they do a good job. However, unlike First American that's awesome, I don't like their subcontractors at all.

I wanted a home warranty because I am a single woman. Submitting a claim online is very easy and usually, I have a positive experience with the technicians sent by First American.

I am having a customer service issue with First American Home Buyers Protection. The call centers all located all over central America making simple English a challenge. Conversations are being lost in translation so if you try to get somebody else on the line they only go by what is written in the previous notes. They do not take the time to pay attention or connect with the customer. They are unable to connect to a US office and good luck trying to reach a supervisor with any common sense. I asked to speak to a male supervisor but was denied. I was told that they just put me back into a queue and I get who I get. Over ten calls on several different days and not one male supervisor. WOW!!!!

Opened a service call for a repeat failure with HVAC on July 30th. An elderly parent at home was impacted by the failure. No response to service request 'til August 2. They closed my original request as complete and opened a new ticket - ** (possibly to look better on metrics). Still no response for 2nd request for days. Attempted to call (very very long wait times) multiple times. The experience was so bad that we had to get the HVAC fixed via other means as we could not keep the elderly parent at home in any more discomfort.

We have had First American Home Warranty for a number of years without significant issues. This year our garage door opener and air conditioning went out and we discovered a new process for repairs which extends the time from submitting claim to repair significantly and unacceptably. For the garage door opener, the repair person came out and explained that it would take at least 2 weeks for FAHW to approve the claim, and then they would only send parts to repair and not replace what was a 20-year-old opener. We opted to have him install a new one, which he had on the truck. The FAHW did not kick in, we paid full price ($350) for the new one for the convenience of not going without for 2 weeks.

I've been thinking about having a home warranty for quite a while and thought I’d give First American a call and see what they had to offer. So far, the experience has been good. The claim process is very easy. The technicians that came did what they were supposed to do the first time around.

The contractor that came to our house was very knowledgeable and hardworking. He tried to order some parts and took some pictures. He said he will let me know when the part came in and he would come again to install them. But the thing is, the picture cannot help him to order those parts, so he has to come again. Right now, we are waiting for the parts. And in the meanwhile, we have another disposal that we need to fix. He tried to fix it when he first came and it works. But we just found out that the button failed again. So we have to let him know that he has to fix it again.

Yes – the dispute has been resolved to my 100% satisfaction. I believe that First American needs to have a better way of handling pending service issues. What led me to file a complaint was the lack of response I received from their customer service. I was on hold for 45 minutes only to be hung up on and left to try again. This happened several times. I went online to follow up and never received a follow up email from First American. If someone had reassured me that the problem was being looked into, I would not have filed a complaint. Finally, two days later, the A/C issue was resolved to my complete satisfaction

What time are you guys coming today? Heat index is 110 degree.

Word to the wise: Do not get your warranty coverage through this company. All the customer service is offshore, and they contract their work through Sears. The technicians with Sears are incompetent, and I have spent over an hour on the phone tonight trying to straighten out the mess they made of my claim last week. Find another provider if you are able!

Requested service on our hot water heater about a week after moving into our new house. It was not heating properly due to a ignitor assembly. Called First American requesting immediate service from a plumber. The contractor they assigned to perform the work called and informed me he was unable to come out and help us because it was late in the afternoon and too far away, so he would fit us into his schedule sometime during the next day. In the meantime, I had someone else willing to help out and assist that night. The next day rolls around and the plumber shows up at my door about 24 hours after placing the initial call. I told him we did not need his services anymore and he left.

I wish I could leave zero stars. I'm convinced their business goal is to wear you down until you give up and fix the item at your own cost. My water heater broke 40 days ago. Their first plumber blew us off. The second plumber came, but evidently FAHW didn't trust their assessment. The third then came, but for some reason First American Home Warranty and the plumber cannot connect on what the fix is. The plumber has called to tell me, but FAHW doesn't seem to know or agree. Now we are at 40 days and no closer to getting a resolution.

I had a home warranty on a previous home and wasn’t exactly thrilled with it, so I got one from First American. I submitted a claim to them because I had a water leak in my ceiling. The first technician couldn’t find it. They sent in another technician and he couldn’t find it, too. They sent the first technician back who still couldn’t find it. Each time they made the hole in the ceiling bigger. And they finally sent out another company, and the guy said, “Oh, here. It’s the wax ring.” And replaced the wax ring and everything was fine.

Our First American Home Buyer warranty was included with our title package after purchasing a new home last August. Our water heater went out in late April of 2016. We telephoned First American who disclosed a contractor would be sent to look at the unit. The cost would be $60. The First American plumbing contractor arrived two days later stating that we needed a new water heater. He stated a claim would be filed with First American. We were then informed by the contractor that First American does not pay out on most filed claims. He then offered to sell me a used water heater in his possession - we declined. First American did not follow up or contact us. We purchased and installed a new water heater to remedy the situation.

What is the point of having Home Warranty when it takes two days before anyone contacts you. By then your house could be flooded and you have to call someone on your own. Very disappointed.

First American was the home warranty service that was provided when I bought my home. Everyone at First American that I’ve talked to was great. They’re really nice, prompt and easy to work with. One of the contractors they sent, Able Contracting, was really prompt, and they did what they said they would do. However, I wasn't too happy with All Weather Air. At some point during a heavy rain, I came home from work and my basement was flooded. I called First American and Able Contracting came out and replaced the pump. They did a wonderful job. The problem got into my central air system, which was in the basement. I had fans on it for many days and I also submitted a claim for that and First American sent All Weather Air.

I learned about First American through my agent when we were buying the house. I accepted the offer and he set everything up. Submitting a claim over the phone was easy and I thought it would take a long time, but the technician came right away. I couldn’t start the pilot on my water heater so when he came over, he did what I was doing but he got it going right away. I'm really satisfied with them.

My home central air stopped blowing cool air and with this HOT summer heat and newborn baby we needed to get it fixed fast. So I called First American and they said the AC contractor "Neighborly Heating and Air" would call us to schedule an appointment. Four Hot days later we never heard a response from the contractor or First American. We called First American and they gave me the contractor's phone number. I called, a guy picks up saying hello... But not saying his company name or anything. I tell him my name and problem and he says he'll be here on Wednesday at 12 pm. He never called or showed up. Called First American again and they told he would be here the following Saturday at 12.

I’ve always had a warranty when I buy a house before, so I asked my real estate agent when I was buying this house on who she recommends and I got First American from her. I did the first claim online and then the second one didn’t come up with a name so I had to contact them over the phone. The first claim was for the vacuum system where we ended up purchasing a new one because it couldn’t really be fixed. For the range, we haven’t heard back from the company for a couple of weeks after they advised me that we might need a new part for the oven. I’ve been so busy as well that we haven’t followed up on that one.

We had an older house so we got a home warranty for it. Someone we know had First American and they were happy with them so we got them, too. Overall it was a good experience. We had good communication and everyone was really nice and time-efficient.

Average time to complete a claim: 3 months (yes, you read it right). Number of calls to complete a claim: Over 10. I am about to switch from this company because I can't imagine what will happen if our AC goes out in the middle of the summer. I have had these issues with this company: Foreign call center. I sometimes cannot understand them, and I speak multiple languages. Rude and unprofessional reps: They are not your standard American based reps. I've had reps not calling back after a disconnected call.

It was an enjoyable experience with First American. It was recommended to me by my real estate agent who had an experience using them. I had submitted a claim to them over the phone and I find the process to be very easy. The reps took care of the problem and the technicians sent to my home have all been very good. The techs showed up when they said they were going to and they called beforehand to let me know they were on their way. Also, the quality of work has been very good and satisfactory.

I am happy now as air conditioner is working better than it had been.

I have an icemaker that wasn't working so I submitted a claim over the phone. Their claims reps were prompt and friendly. They then sent someone out to fix the ice maker. However, I kept paying them money but the unit still hadn’t worked several times. Then another guy was sent out and fixed the problems that the other people did not fix. In fact, the other people ruined the whole unit but the last guy made everything right. The unit works perfectly like a brand new machine now. For me, First American’s an excellent company and it does a good job.

I have been dealing with First American Home Buyers Warranty Co. for approximately 3 months now. The warranty was provided in the closing of our new residence. Since that time we have filed 3 claims for items that have been defective including the double oven, both garage door openers and the air conditioning system. In 3 months the only item resolved was the air conditioning. The first claim was filed on the oven and that was about 2 months ago. We still do not have a working oven. The technician came out within 7 days of the first claim, diagnosed the problem and stated he needed to order parts. That was the last we heard from him. Repeated calls to First American resulted in nothing but periods of up to 1 hour on hold. The technician eventually contacted us and said he had the parts but would not be out to our area again until he had additional jobs in the vicinity since it was a long drive for him.

We purchased this home in April but did not move in till June. It's hot here so we turned the air down and a couple of hours later we discovered water dripping out of the light fixture in our lower level. The elderly 85 year lady who we bought from got suckered into paying $500 for this policy so we called them up. The plumber they told us to call could not come until the next week. I called someone else who came right away and unclogged the drain. You also have to know that we live in a condo and our Air conditioner is in the attic. The AC was condensing the water from the air but every time the drain clogged the problem came back.

The kitchen faucet hose was leaking water and the garbage disposal making loud noises while spinning. After creating a service request detailing these problems, two days later, First American Home Buyers Protection sent a plumber to look at and not fix the kitchen faucet. I had to take a half-day away from work to meet with the plumber. I offered my recommendation that the faucet needed to be replaced. He tried to replace the hose from a part at a local store, it didn't work, and then he went back to the store to get a new faucet.

I have submitted two claims for review to this company and I am waiting for a response on how to compensate me for costs incurred due to ineptitude from contractors. The first was for a service call for a ceiling fan. The diagnosis was a "Light fixture" problem which I found out was not covered. I payed the $65 service fee and next day called my own electrician to come fix the "light fixture". The repairs did not fix the problem, he did extensive troubleshooting and determined the light fixture was fine! These repairs cost me over $300 due to a wrong diagnosis from a First American Contractor!.

My sister recommended First American to me. She had it when she bought a home in Abilene and had continued to use it. She's very satisfied with them. I have reservations with First American but I don’t think another home warranty would be better, so I stayed with them. It’s easy to submit a claim but it’s not always easy to get whomever they choose to get. Last time, the people they sent out was very nice and I loved them, and I needed a flapper for a toilet but they didn't have it on the truck. They said it would take up a lot of room. But they were excellent. I haven’t had very good luck with getting the pool people to come when they say they’re going to, but I’ve told First American I wasn’t gonna use that same pool company anymore.

I got my home warranty with First American because of their price. I submit claims over the phone and it has always been really easy. Everything has gone perfectly with their claims reps. They've sent about 10 contractors through the years, and only one of them was bad. The rest were great. I had bought another house and used them again. I'm a real estate agent and I also recommend them to my clients.

I submitted a claim for warranty repairs on my poll. The company sent out a contractor to investigate. He told First American that the repairs needed were concerning equipment to operate water features of the pool. Water features are not covered by the plan, so no payment was authorized. I contacted another contractor not affiliated with First American. He stated that the damaged equipment had nothing to do with the water features. The equipment was required to circulate and filter the pool system, something that is required for the pool to function properly. I notified the warranty company about the second opinion. They told me to submit an estimate of repairs. Meantime to get my pool working properly I had the 2nd contractor do the repairs. After further review (about 6 months of stalling), First American rejected my claim.

Their idea of customer service is "do as little as we can and continue to ignore you until you give up". They deny almost every claim. They have a loophole for not covering just about anything. If you speak to someone, they tell you what you want to hear to get you off the phone, but tell the contractor not to do the work. It takes weeks to get a contractor to contact you or show up and then they do shoddy work utilizing used or cheap parts. Don't waste your money on a policy with this company. If you are a Realtor and recommending a Home Warranty contract to your seller, think twice before you recommend this company. It is a reflection on you!

We've had a couple issues that required us to use our home warranty service with First American. Two of those did not turn out well. The first poor service transaction was when they couldn't provide us with a service technician for a fridge repair, which was covered in our contract. They said they couldn't find anyone to look at the fridge. How do you offer the warranty service, but not have the capability to provide it? The more recent was a problem with our air conditioning system. We requested a service call and First American arranged for a contractor to respond, adding we should wait two days.

I left everything I knew to come to everything that was unknown here in Florida and so I wanted protection. We submitted two claims with First American. First, we had a problem with the HVA and I ended up signing with the company for preventive maintenance. The quality of their work was excellent. However, the other claim was rejected and my assumption is it was rejected for a valid reason.

I love First American. Before I got them, I just thought acquiring a home warranty was a good protection and a smart way to go if something ever would happen. I’ve been with First American for three years and I’ve had some experiences with things happening and they took care of it beautifully. I usually submit claims over the phone as I don't like doing it over the internet. I get to talk to someone and it wasn’t very difficult at all. I just call in and explain to them what happened and they sent out the person I needed, and they were very nice, cordial and fixed the problem. Last year, when my drain got clogged up and we had a little problem, they sent out two people. The two couldn’t do it so the third person cleaned it up and was very good.

If I could give - stars I would. They kept sending service reps to the wrong address despite the fact that I kept verifying our address with each call. I literally spent about 3.5 hours on the phone trying to get a simple warranty-covered issue resolved. I ended up fixing the issues myself. We did have to get something else repaired though and their supervisor ultimately agreed to waive the service fee because of the inconvenience. Well, today I got a bill for the service fee. The communication ability is next to nothing when it comes to this company.

Buyer beware! Unless the seller of a house pays, do not purchase a home warranty. This company makes deals with contractors to suit their "reasonable" service fee. However, the contractors I have been provided with were not BBB accredited and had a list of complaints. A few months back, I had no water pressure. I called to make a claim and was informed it would be the next day or two before the contractor would contact me to schedule an appointment. I'm sorry, but running water is high up on my list of necessities. So I canceled the work order and hired my own contractor that was able to come out that day to make needed repairs. Of course this was at my own expense.

On a very hot day (107) our air conditioner (which had been inspected a year ago and one time since) went out. We called to get someone out to check it. They gave us the name of a company. I looked them up only to see hundreds of complaints about them on various websites, many of the reviewers are also clients of First American. We asked if they had anyone else, they did not... seriously? One company for the entire Sacramento Metropolitan Area? I called the company and they were closed on the weekend.

We were purchasing a 10-year old home and we wanted to make sure we didn’t have any surprises, and my realtor recommended First American. I submitted a claim over the phone and I went through their automated system. Then their rep told me what vendor they were gonna use and from thereon I dealt with the vendor. The vendor was fine and the technicians were great. They took care of the problem and it went well.

Filing a claim with First American is easy, but the contractors are generally very bad. They are not knowledgeable and often rude. They don’t seem to know how to do the work and often have to come back a second time. I’m having a horrible issue right now with one of them. My refrigerator broke so they sent a refrigerator repairman who came out and said it wasn’t the fridge, it was the plumber. A plumber had to come out but said it’s not the plumbing, it’s the fridge. So now we’re on the third guy and the interactions have not been good. It’s not First American though, it’s the service providers that they contract with. Sometimes they’re okay and sometimes they’re just terrible.

When I bought the home, the real estate agent introduced me to First American. Submitting a claim is easy with them. But what I’m not very happy with is the charge. Sometimes they come out to my home and there’s nothing completed and I still have to pay the $60 fee. And then sometimes they say that whatever is wrong is not under my warranty but I still have to pay the $60 for them coming out here. I have to pay the $60 fee on top of $1000 that I’m paying already for home warranty a year. So it’s very inconvenient because of the fact that the issue is not being resolved.

We researched different home warranty companies. At the time, I liked First American's monthly price but I'm not all that impressed with it anymore, though. It has gone up again for the fourth year in a row and I'm not happy with that. I'm going to check around again to see if there's something more reasonable. Most of the time my experience with them has been very good. Submitting a claim is typically done over the phone and it's simple as long as I follow it all the way through to the end. I usually hear from the people that are going to come do whatever needs to be done within 24 hours.