First American Home Warranty Reviews

I called on 8/20/14 to report a water leak from the hot water heater located inside the laundry room. I explained that it was an emergency as water was leaking into the house damaging the walls, etc. The contractor arrived the NEXT DAY! Took my $65.00 fee and said "Yep, it is leaking." He then left after 10 minutes (mostly counting the cash for the service call) and if that was not bad enough, he did not turn in the report to First American for over 24 hours???? WTF. I will cancel my contract as soon as they repair my water heater (which they provided a junk name brand not equal to what I had).

Submitting a claim with First American is straightforward and I was impressed with how they handled things. The claims representatives are nice and try to answer all questions that I have, which is usually a lot. They do a good job of making that effort. They're good about listening to what we have to critique.

Our First American warranty was actually a gift from our real estate agent. Their process on submitting a claim was pretty easy and straightforward, which is appreciated when you're dealing with insurance companies.

When I bought my house, First American was the warranty that came with it, and so far, submitting a claim is easy. It's all automated and everything's been fine. I even renewed the policy for another seven years because I've had a good experience with them every time.

First American was introduced to me by my realtor. He recommended that I have them as my home warranty. I trusted him so I took it. Just last couple of months, my dishwasher wasn't draining, so I called. Someone was back in contact with me within a few days. It wasn't very long and I was able to schedule a plumbing or a repair guy to come in. It was timely and everything went well. Everything has been quick and easy.

It's very easy to submit a claim and everything from having First American respond to emergencies and getting somebody to respond within the hour even when it's after hours for emergency service to having contractors not show up at all, and me having to pay out of pocket, and then First American reimbursing me... they have been great. They have great quality because they made sure everything was done properly. First American was quick to respond and very understanding.

Sears was a horrible contractor. Took me over 10 phone calls with long wait time to get appliance installed. Sears typed in my cell phone incorrectly in system and used only phone number to track order without a work order assigned to the account. I had to drive to local Sears store to talk to someone in person before finding out that Sears made a mistake in incorrect phone entry. Despite this, service was not completed because of poor communication between Sears order to delivery to installation departments.... Took me calling First American home warranty manager to call Sears manager to finally get appliance installed. Sears runs the most incompetent service and I will never use this vendor again! Took over 10 days to get a simple microwave ordered installed and delivered... like an act of Congress to get thing done.... Sears needs to file for bankruptcy for the way it provides service!! Incompetent staff who does not know how to do the job! First American Warranty needs to fire Sears as a contractor!!

First American is wonderful. We called them late one afternoon. My husband and I are both on oxygen and we had no air. I explained that to them and they said the contractor would be out that night or by 8:00 in the morning. They were here by 8:00 in the morning and fixed the problem. We hadn't any problem since. We've had First American for years. They have been very, very thorough and very helpful. It was easy to submit a claim and they took care of the problem. I was ill, so it was very short that I spoke with the claims rep, but they were very conscious of my illness and were doing everything they could to help. They have always been very proficient, interested in our case, and very quick to remedy the matter.

About 5 years ago, I learned the hard way that this is a scam. I purchased a condo in 2003 and it came with a 1 year warranty for all appliances. After the first year, I renewed it. All of my appliances were fairly new inside the unit so I rarely had a reason to use First American the first few years. I was still paying for the plan about 5 years later when my air conditioner/heater stopped working. I called First American and they sent someone to fix it. This happened several times throughout the next year.

Purchased a Warranty in July 2013 because our home and appliances are now 14 years old. Ten months later, April/May 2014, our AC went out. The company they sent out to fix it reported that a service tech that serviced a year before broke it and the insurance would not cover it, even though we used it the rest of the summer of 2013 after being serviced. In Arizona it is 110° in the summer and AC is a must. We bought the warranty just for this very type of purpose. We had to replace the unit at a cost of $7000. They have also sent out a company 2 times to fix our pool, still not fixed, and they want to send out the same incompetent company again that could not fix it the first 2 times. Still waiting to see what happens with the pool.

After 15 years of dealing with below par service companies they use, I finally realized today they absolutely care more about the service companies than their customers! Beyond frustrated after what someday may be considered a comical dealing with North Star Mechanical Heating and Air conditioning company they sent that has a 80% 1 star rating all over the internet and an F rating with the BBB and refused to send out another company even after my pleading with them and detailing how rude and condescending the tech was and has failed to show back up for 3 days. (And I was being civil just to make sure he would do a decent job)! Called First American and got a supervisor but all he did was defend the company say that a company is not required to pay their BBB dues which gives them an automatic F rating. I asked him first of all, "Why would a reputable company not want to keep their dues up if they're a large company as he said North Star Mechanical was?" And secondly, why would you guys use a company that had such a terrible rating? His response, they only have a 3% bad complaint received for this company! He refused to send out another company! Clearly, they do not care about their consumers!! I cancelled today after that conversation!

The claims process was easy. I'd recommend First American. I had it when I purchased my home and I continued it.

The week of July 21st, 2014, my wife detected the odor of leaking gas. Our gas company sent out a repairman, who determined the gas leak was inside the home, and removed our meter until it could be repaired to meet safety standards. We then called First American Home Buyers Protection, with whom we have not only the standard warranty, but all available warranty upgrades. They referred us to a local plumber, who came to our home, and explained that in order to diagnose the issue re: the leak, he would need to cut a hole in the drywall (it remains, now 3 weeks later).

It's been a while since I've used First American. I had them come out to one of my places about a month ago for a plumbing issue and everything is wonderful. They provide me with good service and they're always very helpful and quick. I only have to pay a minimal amount every time I have a service call. I've had them for several years now. I got them because when I was purchasing a home, I lived alone and I knew how expensive things could be when you don't have a warranty on certain items that need to be fixed in a home so I just decided to get one especially since I'm not handy myself and can't fix my own things. They were referred to me by the mortgage consultant, and of course you trust the people that you're working with. Since then it has always been very simple to submit a claim. I've mainly done it via phone. I call and explain the situation and they have someone get back with me within around two hours. And they always follow through. The people that have come out have been great so they get the job done. I've always been satisfied with the result. It's simple, convenient and inexpensive.

This company charged the homeowner a $500 fee for services to stop a leak in the air-conditioning pipes that "were not covered in the warranty." Secondly, our pool pump went out and our pool is leaking. Our wonderful pool company submitted all documents that First American requested. They spent hours researching the costs of pool parts only to be told that First American would be looking for bargains on these parts, and this would mean that we had to wait even longer to get this resolved. As a result of weeks of frustration, our pool company refuses to continue pursuing this claim with First American Home Warranty. This decision came after weeks of telephone correspondence, sending in invoices, price quotes, etc. and because they were also ordered to complete all work in 48 hrs., so that they could receive a discount for paying their invoices on time.

claims representatives were friendly, they're real people. I recommend First American to everybody because they're probably one of the best companies that I've ever had to deal with as far as any type of insurance claim goes. They're just good. In fact, we're renewing our warranty membership here next month, so we'll be with them a couple more years. They're easy, affordable, timely, and professional.

I chose First American because they had the option to pay for pool and outdoor equipment which other home warranty providers didn't have. And it was very easy to submit a claim. Unfortunately for me, I called on a weekend so I had to wait until Monday to get a callback from a company. But other than that, once the contractor was out here, he took care of everything right away. I didn't have any problems at all with their representatives. They were very courteous. I didn't have any questions because they were so explicit on their description of the process that my questions that I would have had were answered when I talked to them.

Have had a contract for 2 years. Out of 5 service requests, there has been problems with service providers. They do not screen their vendors. Their vendors try to increase costs of repairs to cover their costs. Had this happen with ice machine, oven, central vacuum. Central vac company tried to talk me and insurance company into replacing entire unit... for sub par vac.... 1/2 the size and capacity and the only thing that was wrong was an "electrical short."

This company sends out technicians who have no experience on the product or brand you are experiencing a problem with. Hold times to reach customer service exceed 1 hour, then you reach individuals who speak poor english, have no training in the Dominican Republic. Even after a problem has been escalated, three weeks after the claim was reported, following two different companies coming out who have no idea how to repair an LG refrigerator, you still can't get the refrigerator repaired. The problem is now being referred to their contract department to deal with the repair companies - in the meantime I'm still waiting and don't expect to ever get the item fixed through them. I even got their area manager (the one who sells to the real estate agents) involved. However I've left three messages over two weeks for her without a response.

This company is a disgrace. Terrible, uneducated customer service. They provide misinformation and are rude. They will send UNQUALIFIED technicians to your home (I have photos to prove it!) to "repair" home components and fixtures. Their technician actually did a hack job on my a/c and created a fire risk! They REFUSE to cancel your contract for 30 days. Nothing in this digital age should take that long ... Oh, but it will if you only want to get another contract fee out of the consumer! (If you fail to heed my warning, NEVER pay for the full year up front! Pay monthly if you MUST have them for service. I feel sorry for you.)

First American is okay and has been good.

Worst home warranty of all, period. If you are thinking to buy from this company, read all these reviews and believe it. If you already had this company as your warranty company, change it as soon as possible. You are depending on parachute that WILL NOT open when needed. This company just wants to take in the money with no intention to pay claim. Look at their website, they have the email, phone number and fax for consumer to BUY their product but they don't have any phone number, email or fax for claim. Basically, all claim conducts via snail mail. They just hope that you cannot wait and will repair without authorization so they don't have to pay claim. In addition, they deny claim citing preexisting condition even though we have several inspectors, contractors and visitors to proof otherwise. They offer arbitration on their policy but did not specify detail. We requested the detail of this more than 2 weeks ago but they ignore our request.

I decided to get a home warranty so that if something went wrong, I'd have a safety net. So when I purchased my home the seller talked to me and offered a package from First American and so far, it's been good. If I call and make a claim, for the most part, I get a call back pretty quickly from whatever service provider they have assigned me to. The claims representative had also been fine, helpful and get done pretty quickly. Rates going up isn't always a good thing on monthly premiums and deductibles, but I guess that's part of it. Overall, it's been a good experience.

Our real estate agent bought us a years subscription policy, and we had an incident that we had to use it. And then we had a problem that we knew had to be taken care of and they did a really good job, so I decided to renew it for another year. The first one, I got out the forms and our real estate agent said she would take care of everything, so she called and set everything up, so that was really easy. And then the second issue that I had, I did the call and it was no problem. I got a call back right away from the contractor and he was out here the next day to take a look at things, and everything was resolved within two days. It's just really easy. It was just very simple, no worries and I did recommend it to some friends.

My experience with First American was okay. I would recommend them.

When we bought our home, our realtor said they usually choose First American for home warranty. So far I've had no problems with them. They've done well.

Told me washer/dryer were covered, & 10 days later, now it's not covered? This is total bull. That is out and out a lie. They told me I could add it, for an additional $70 but now there has to be proof that the washing machine is working. Their solution, call the agent who sold the policy (real estate agent), yeah they will take care of that right away. I left a message for them, but haven't heard back. This is ridiculous. Will definitely be reporting this to my attorney.

Platinum repair service took over a week to make a simple repair. The service repairman was very rude and unprofessional. I will never use or recommend that company.

The people that were staying here in the house had the First American warranty. When submitting a claim, sometimes I've had to make sure that it was actually processing or that they've placed the claim. I contact them if I hadn't heard anything from them. My interaction with the claims representative has been pretty good. They were courteous and answered all my questions.

Out of pocket expense of 1535.00 - per First American I had to pay for modifications city permit. Haul away, per company I DID not have this coverage. I do not see this information in the contract. I feel they should cover at least 50%.

I have always relied upon First American for all my listings and buyers. In the event there is a claim, they have always been fair and honest about the repair. Don't list or sell a home without them.

Hire educated people to work the phones and better venders. The lady advised me that it was not an emergency for the air conditioner to be fixed in Las Vegas when it was 110 degrees outside with 2 children and animals. My wife called and was advised that First American would make it a priority and find a vender by 3:30 that day to come fix the issue. I received a call at 9:30pm asking if it was fixed. I had to get my AC fixed out of my own pocket due to the vender selected not being able to assist in the repair for a week.

It took 35 minutes just to speak to someone to place the claim. The company went out and said they needed a part and would be back in a week. After a week they said they couldn't get the part so my Tenants had no a/c for a week, the Temperature was in the 90's that week. I called to complain and again I was placed on hold for over 40 minutes. I was given another date to complete the job, same thing happened, they didn't get the part. I called to complain and was told to buy a window unit which cost me $129.00 and they would refund me $75.00 of that.

Multiple conversations with, and multiple trips out to the home from the contractor. Still no resolution to my problem. When I called First American I was told it was out of their hands. In other words, they don't really "warranty" anything! Find another home warranty company. Consider yourself warned.

I will never recommend First American or North Star Mechanical to anyone. Horrible, horrible customer service. My AC issue has been ongoing for 3 weeks.

Please escalate this e-mail by forwarding it to someone who can help me. I am dealing with an ongoing problem with my refrigerator. First American sent Sears 6 times to repair my refrigerator which lasted about 5 to 6 weeks. On my recent call July 9th First American sent a new contractor "Affordable Appliance" and they determined: compressor hot, stuck valve, $800.00 to replace, more cost effective to replace the unit - said First American would send another contractor to verify their findings. Stated it would be up to the insurance to determine to cash out to buy a new refrigerator. First American sent Salomon Services on July 17th. Salomons Service determined: bad compressor, overheated, no cap on service valve, Freon leaked out; refrigerator 12 plus years old.

I discovered First American on the internet. I looked through it and liked what I saw as far as the guidelines so I decided to have it. Claim submission had been very good, very easy and I've been very pleased. I would recommend them.

I’ve had First American Home Buyers Protection for at least 16 years. The warranty initially came with the house. I decided to keep it because I knew it would be less expensive on repairs if we had it. So far, I have had no problem calling and submitting a claim. It was easy and seemed to go through pretty quick. And their claim reps were very polite. I would recommend them.

The warranty came with the house. My broker recommended them. It's pretty easy when I submit a claim. I call and tell them what the problem is and they tell me who they’re gonna send out. They respond when you have a problem. We had one issue with them at one point in time years ago when my air conditioning went out and we had to get a new one, and it took forever. But other than that, they usually are pretty good. When they send somebody out, they get the job done so I’m happy for the most part. Overall I like them and I think it’s a good deal.

I was pleased with my experience with First American.

June 10, 2014 - I put in a service request for my LG dryer, as it was making excruciating screeching and grinding sounds. A couple of days later, a serviceman from Appliance Solutions Inc. came and assessed that the bearing needed to be replaced, and that it would take 7-10 business days to get the parts in. He told me not to pay the service fee then, but when the job was complete, and that I could still use the dryer until then.

My experience with First American was superb, excellent.

When I bought this house, my realtor suggested First American. I live alone and I can't fix things myself so having them gives me a little peace of mind. They've been very cooperative and very, very good to me. I have no complaints, only it takes a little while to get through on the phone to them but that's not a problem as I usually get through and they immediately get the name of a service provider (whom usually I end up calling before they call me because you always want something repaired right away). It's been a very good experience. No problems, no hassle. I'm very pleased with the service and I'll definitely renew.

Experience with First American was fine. Everything went well. I’d recommend them.

The gentleman that came was very knowledgeable about what he was doing, very quick and he was very courteous. He was on time just like he said he would. It's the only experience I've had but it's so good to know that First American work with contractors that are good, that are responsible, because I have previous contractors that they would say they arrived and they don't or their service is not good. I had an excellent experience with First American.

Very happy with First American. They do an excellent job. If I need something, they're right on it.

My overall experience with First American was very satisfactory. The personnel were very informative, and patient when I made up my mind, which I appreciated. Their customer service is highly rated in my mind.

I like First American. I had requested it when I bought the house because it's an older home. When the contract came up for renewal, I decided I would keep it. I've used it twice now and they've been great people to work with. I like the contractors that they've sent out. The calls have been answered very quickly and the people that I've spoken with have been very professional and courteous. I haven't tried submitting claims online yet. It has been a great experience for me. I work with one of the largest employers in the area and I definitely refer people to them.

I've been with First American for about 25 years. They're always prompt. I'm satisfied.

It was easy submitting a claim with First American. We had one little air conditioner problem and they came out and took care of it right away. The guy was real nice and we're happy with that. My wife just made a phone call and they said we'd have somebody out there and have them call us and had a time set up. Everything worked just as it was all planned so everything was good. We just sold the house and our home buying customer was asking for a home warranty anyway, so that worked out real well. They're the ones going to benefit from it more than us, but we did benefit a little bit while the house was being sold.

Thank you for resolving this matter. My experience with First American as a Home Warranty was excellent. Service and follow up could not have been better. It is sad that your cancellation process is nearly impossible and it took me filing a public complaint to finally get my money back. I would steer clear of your company in the future because of this experience. I saw many complaints of the same issues I had online. I would highly recommend that your company makes it easier for customers to cancel. Getting peoples money in a dishonest way is bad business.

The people who previously lived in this house had First American Home Buyers Protection before I moved here. I decided to keep it because I know it’s hard to find people to fix things and I have one right offhand that I don’t have to think about calling... I just call one number and a lot of things are covered on there. I never had any problems when submitting a claim. It was pretty easy.

When we bought the house, First American came with the house. We have no problems submitting a claim. We put it in and somebody comes. Our interaction with the claims representative was fine, no problem. The only people we had issues is with the plumbing and heating people or whatever... getting them to come back. That was a couple of years ago. So it seems it has fixed itself or whatever. It wasn't First American. It was the plumber. The plumber didn't come back and fix a hole in the kitchen so we had it taken care of.

We've used First American for years and all of my experiences with submitting a claim have gone very well. It has been exactly what I expected and what I paid for.

Our refrigerator, clothes washer, and garage door opener all stopped working from what we thought was a power surge. So, we put in a claim for an electrician to come out Mon. First Am. put it in as a priority since our fridge was not working anymore. Soonest someone could come out was 4 days later (Thurs). Electrician came, confirmed that these were all damaged due to a power surge. Luckily outlets still worked. He put in a request for those items to be fixed. He said First American should call us back within 1/2 hour or so, since case is on high priority. Never got a call.

The previous home owner purchased the insurance from First American. When my cook fan was broken, they sent out a technician who said that he had no experience and some screws are missing. They always find some excuses not to repair the unit. Do NOT buy insurance from this crook company. My work number is: **. I just searched internet and found many complaints about First American.

When I bought the home, First American was something that the previous owner had. Submitting a claim went well and it was easy. The claims representative that I talked to was good. He was friendly and did his job. Also, the gentleman that came was professional, did the job, so I'm satisfied.

I'm a real estate broker for 40 years and I believe so strongly in having coverage that I continue to have for myself and, of course, I pass that information on to obviously all my clients. I chose First American because I love the representative that comes in. I think they have been there for us before on being responsible at paying out, although all of the companies make a fight, the insurance company, nothing is easy. But I would say that the customer service had prevailed and that they have been there when any other companies see it wrong that there is legitimized claims. First American is the one that comes through the most.

My realtor bought the home warranty package for me from First American. Everything was satisfactory. My claims were handled very efficiently and my problems was taken care of. It was a good experience.

My realtor recommended First American when I bought the home. I've had two claims. They both have been handled promptly and without complications. Most importantly, I haven't run into any catches or surprises, unlike every other warranty systems I've ever seen.

Called First American and let them know of AC problem and leak from spicket with the shut off valve to water to the house that was broken. Blamed my mom and I for closing the shut off valve too tightly and that it would not be covered. Not sure how two girls could close the thing so tightly to break a shut off valve to the house. Then they stated, it was not part of the house foundation and could not fix, even though they fixed the spicket that is attached to it. Then told us it was pre-existing and not covered. It broke after we moved in.

I went online to submit a claim to First American. I filled it out and someone called me. They came out and have them fixed and I didn't speak with a claims representative. Worth recommending.

I submitted a claim and it was very easy. I did it over the phone and the guy showed up and fixed it. He's good. They're a good company. Acquiring a home warranty is the best thing to do.

My AC went out last week and my house hit over 100 degrees. Tech came out and said it needs to be replaced but it will cost me $2250 for modifications. I don't have the money for that option or cash out option. 9 days later I'm still without AC and FAHW won't be anything for me because the tech said it needs to be replaced. I HAVE NO OPTIONS and First American could care less.

My experience with First American has been that they're fairly reasonable. They'll send a vendor out to inspect and (if possible) address the problem, and the vendor usually does a decent job. Sometimes you'll pay the visitation fee and the vendor will find nothing or will say they can't fix the problem. Sometimes First American will go above and beyond to replace something, and if there's something wrong that they can't fix (e.g. it requires a part that is no longer available), they will send a check. It all depends on what's wrong, and what the vendor identifies as the problem.... and yes, it's frustrating when the vendor can't reproduce or identify the problem.

First American's been great. If they cover it, they're great; if they don't, then were out of luck. I'm a real estate broker, so I've known the rep probably for 25 years and follow her around. So she's bringing the business in with me and the company. Submitting a claim has either been really good or really bad. The people are always very nice but if it's covered, it's been a great experience; if it's not covered, it's usually been, pardon the expression, some chicken **.

First American came with the home I bought. We had an electrical problem and someone came. They’re pretty prompt and were really good. They fixed the problem and it was good. The claims representative handled everything and they called us to see if the problem was fixed. It was just what we needed - simplicity and it was easy. I'm really pleased.

It was good, easy, no issues.

We just went back with them in June because I know they're reputable and reliable. We had gone to a different company because the rates were cheaper and we paid for 3 years and they went out of business so we were out like $600. They're supposed to be sending the information on the bankruptcy process but I don't think we'll ever hear anything, so I thought it is time to go back to First American. We first had First American Home Warranty probably 10 years ago and my experience in submitting a claim with them has always been excellent and easy. They’re a good, reliable company.

Claim was made originally on 6/29/14 for central AC repair. Assigned contractor/technician came in on 7/2/14 and stated compressor needs to be changed. Today is 7/28/14 and so far, my AC is not repaired. I have called several times to First American and wait times are usually around 1 hr. I was assigned claim manager and he called only once and stated part is ready and they are waiting on local contractor to pick the part and fix it. I called the local contractor and they said the part is not sent to them.

Unfortunately due to being forced to use a contractor who charged us for something not done (another contractor was sent out afterwards and said no plenum modification was done), we are not willing to raise our star rating higher than one point. We will be filing an official complaint with our credit card company, and they will pursue the contractor as I have read enough complaints on the contractor and how they operate to know our only options are for our credit card company to pursue them or take them to court.

In their contract, when your AC stops working it's an emergency. With little kids and temperatures over 100 degrees, it's impossible to stay in the house when it's miserable hot and making my kids sick. It's been 48 hours since we file a claim and they couldn't find a contractor to come over!! After several calls from my part, they told me that dispatcher was looking for one and they will call me in 8 hours. Well they never did. There is several contractors out of their network that were available to come over!! I ask over and over to please authorize a contractor out of their network and authorize a reimburse. Well they denied that!

A teller at my bank told me about First American on how it was and all these good stuff so I decided to try it. I've had no problem with submitting a claim and the claims representative was fine. The company always does what they said they were going to do. And if I put a claim in, they gave me the person’s phone number so I could talk to them. I have already recommended them to somebody else.

This is my first experience with FAHW. Judging by the summary data on past reviews submitted to www.consumeraffairs.com, the vast majority are negative. My review will follow that trend. On 6/15/14 I called FAHW just before 9:00 a.m. to request emergency service for plumbing stoppage (photos included) affecting the entire house. We could not flush toilets, could not wash clothes, could not take showers. My communication with FAHW was managed on their website and took screen shots of my communication to them and their communication to me (what there was of it). This was done after reading some negative reviews about FAHW and wanted to have documentation of my experience. For the entire day FAHW did not respond with a contractor.

We've only called First American one time for the garage door. They came right out, twice, and they were great.

Our Frigidaire range has a manufacturer defect which has just recently been discovered. While baking in the oven venting steam shorts the control panel and one of the burners comes on by itself. We have to shutoff the power to the range. This has happened 4 times, the first occurrence was under original manufacturer warranty. The second time, a Pyrex baking dish was on the stove and shattered. First American has sent Sears Home Repair out 3 times for repair work. Every time the first tech has the wrong part sent and we wait, usually a month to get our range back in working order. In Jan of 2014 we called for service on our range (third occurrence) and the range was finally repaired in mid-March. By this time Frigidaire has a seal to prevent this from happening, thus the seal was installed and a new control panel as well. Wouldn't you know, as soon as the 30 day guarantee is past the range again does its little stunt and we are stuck paying another service fee.

When we bought our house, First American was included in the whole deal where the previous owner paid the $600 for the year. We've only submitted a claim once, or twice. But it was very easy; all I had to do was make a phone call. I wasn't even sure if it was something that would be covered but I just thought I'd call and ask. The person I talked to was really nice and polite, and within like a day or two, we had somebody here looking at the problem and taking care of it. It was just really nice to know that it was there.

A friend of mine had recently bought a home and told me about First American. I was buying an older home that had been foreclosed on, and there wasn't much information about it, about what's been done to it, so I decided it would be a good idea. I liked what First American had to offer so I signed up for them. Submitting a claim was great. I submitted a recent claim on a Sunday and they were out here within two days. My interaction with the claims representative was fantastic. I like them.

After several weeks of putting a band-aid on a bleeding artery, I bled out. My air-conditioning unit start running 24-seven. They send out a technician who put 6 pounds of Freon in it. This repeat itself for several weeks until I get fed up with it. JC unit start acting up again and they sent another technician who put 3 pounds in. This repeated itself. When I ask him please give report to want to company, they advised me that what company tells them that they could say "basically inefficient but still working fine" and it will replace it. They won't do anything. Electric bills went from 150/400 dollars a month. I will never buy a warranty from this company again. It has been the worst experience I've ever had.

I've received prompt service from First American. It has been very timely. It’s a good program, affordable and there’s so much advantage.

I have had First American for a long time and submitting a claim was excellent, the process was not difficult at all. I don't have anything to complain about. I've never ever had a bad experience. I've just always been very pleased. Whenever I called, I've always gotten right in and was taken care of immediately. There was one service provider that charged me more than they should have, but I called them about the experience and First American sent me a check for the difference in the mail and I thought that was just awesome. Overall, I had the most pleasant, most rewarding experience. I would not trade for anything in the world. I wouldn't go anywhere else even when the rates go up. I'm very pleased.

I decided to look into getting a home warranty for peace of mind. They had better options so I went with them. It has been easy to submit a claim. I don’t worry so much knowing that I have it.

We just bought a house in April and First American was recommended by our realtor. It was a rental house and I just felt comfortable that if something big were to go wrong, I would have some protection. I’ve already submitted a claim and it's okay. The claim went well and it was an air conditioning problem and they were out here the next day. The only issue we had is they didn't have the part in stock and had to order the part. So we went without air conditioning for four days. But that wasn't First Americans fault.

I can honestly say that I've never in my life dealt with a company that has service as bad as First American Home Warranty. Their voice mail system will actually inform you that wait time may be as long as 100 minutes. What other company could possibly survive in America with service that bad? Their program requires daily phone calls to them and to their contractors in the hopes of actually getting any problems resolved. We've been in our house now nearly two months, have five pending claims which require constant follow up and not one of the issues has been resolved.

I like First American a lot. I would recommend them.

I purchased a house before and they had American Home Buyer's insurance on it. It has been a very good experience. The claims representatives are very good and very knowledgeable, and they react right away on claims. It’s saving me money in the long run.

Our realtor told us about First American and she signed us up for it. Our house was built in the 80-90, so I knew that there would be a lot of things that would come up that we would not have the expertise to take care of. Submitting a claim was pretty easy. Although I still haven't gotten my actual information pack from First American, which I know I was supposed to. I just have like a scanned copy of the card on my computer, and I made the phone call.

Paid service call fee First American Home Buyers Protection sent out. Contractor couldn't or didn't want to fix. FirstAm sent different guy from same company who did same thing. Thirty days later, FirstAm closed my Service Request as "completed" and it wasn't fixed. Thirty days after I called First Am about same problem and they said you must pay for service fee again regardless since past thirty days and showed last job "completed". Hey! I didn't say it was completed! Shhhsh! FirstAm refused to understand me as their customer; they'll back up their contractor(s) only. Hey, First Am... Put this in your policy: We pay the service fee if the work hasn't been fixed. I'm not sitting here so you can send out contractors to collect our money for not fixing.

It's typically fairly easy to submit a claim. Called up and did automated system. We've been with First American for 13 years when we bought our house. Overall, my experience has been pretty good.

I'm a realtor so I'm familiar with First American. Someone in my office knew the lady who represents our area and said she was good and easy to work with. I decided to acquire the home warranty because of the age of some of the systems. Everything was good. Submitting a claim was easy. Phone call didn't take long.

I highly rate First American. They were very good.

One of my friends has First American and she just raved about them. It was because of her and their service call fee was a little bit cheaper that I got them. It was fast and easy to submit a claim with them. They have good, knowledgeable people for contractors. I particularly liked the tradesman that was sent out to repair my stove.

Claims with First American get processed quickly in a more professional manner, and everything is dealt with in a very professional way that satisfies the customer. So far I’m happy with the services they have because I have it for both my homes. I like the fact that you can do it over the phone as well as through the internet and I can check everything - all the progress - right over the internet or by calling. I just use the web or the automated phone service, but the rental property that I have, they have been doing it on a regular basis, and so far they haven’t complained about it.

HORRIBLE! Currently, as of July 20, 2014, I have an oven repair that started in MARCH that still is not completed. FAHW has had technicians to the house no less than 10 times...probably more. Sears was here several times and finally deemed the oven unrepairable because they couldn't locate the part to fix the oven. FAHW then wanted to send out other technicians for a "second opinion". I have been without an oven since the beginning of March and each technician they've sent to my house since Sears has been more inept than the one before.

My experience with First American has been pretty good. I haven't had any problems and I don't use them very often, which I should because I'm paying for it every month.

After trying to resolve this claim for 10 weeks, I WRITE A REVIEW, and all of the sudden some one wants to get involved and resolve the claim. If someone would have cared in the first place, I would not have had to write a review. Satisfied with result - BUT - dissatisfied with the process, inconsistent answers, lack of response and lack of sense of urgency. FA is sending a cash out for the claim.

First American was great. They got back to me first business day, got it fixed, and got out of here.

When I first got my house, I purchased First American Home Buyers Protection for maintenance on the house. It's been very good, so far. The claims representatives are real good. Overall, they have been very helpful and very quick to get to my claims, and send people out to do the work that needed to be done.

My garbage disposal died the other day and set a appointment with someone to take a look at it and they came just like they said they would. The plumber was in his early 20's. He goes to spin the disposal unit and it was frozen up. Then he put his hand in the unit and discover 3 small rocks from our fish tank and he calls 1st American Home Buyer Protection and they turn it down for misuse so they would not cover my 22 year old garbage disposal unit. Then I called them and they said I could appeal but probably would not do no good and they were right. What bother me they didn't consider the age of the unit. All they wanted was a loophole to not pay a claim. Then the plumber tried to work out a side deal with at this point I realized this is a scam and now they trying get me to pay a diagnosis that was not even performed. So good luck to everyone trusting these crooks.

We’ve been with First American Home Buyers Protection for 10 years. In those 10 years, a lot of stuff has happened, but submitting a claim has always worked out very good for me. Everybody’s helped me, and even the contractors are good. Sometimes customer service can be interesting. In general, I’m very happy with them.

When I bought the place, my real estate agent got First American for me. It is not difficult to submit a claim. When I need to submit a claim, I just call and they assign it to somebody and they come out. They're polite and easy to work with. Their service has been good and my experience with them has been good.

Thank you, Audrey at First American. While we're certainly not happy with the payout amount (which is not even half of what a new air conditioner will cost us), we realize First American has their own policies and regulations that have to be adhered to. I'm hoping you will bring the matter up to those that are integral in the decision-making process, of the need for revamped warranties which must reflect simple layman terms in order for the consumer to understand exactly what they're paying for. If First American makes these changes they will be much more respected.

I work for First American - that's why I chose it for my home warranty. It's super easy to submit a claim and everybody is positive, nice and friendly. It's a good experience overall - no complaints.

We're trying to sell our house and our realtor brought First American to the table. It is extremely easy to submit a claim with them and the claims reps are great. They're very helpful. I like how they're quick to answer. So if you need something done, it's usually done within 48 hours. They are professional and courteous.

Submitting a claim to First American was satisfactory. I haven't had any issues. Interacting with their claims rep was good. The timing and the service people coming out could be an issue but I don't know if that's their fault. First American is good but I'm not happy they are upping my monthly rate.

I've had First American for years. Everything went fine until this one claim that has not been settled. They sent a technician out here to fix the refrigerator. They said it was covered. I told them it was in my basement; they said it was covered because I have a kitchen downstairs. The technician they sent over here left with parts off of the refrigerator and went straight to the bank and cashed my $65 check which should have only been $60 and then never returned my parts. So I'm sitting here with a broken-down refrigerator. Other than that, I've never had a problem. They can't get the technician to come back out but I don't blame them for all of that. Still they're a good company to have.

My mom had First American for a few years and she’s happy with them. I also got into home warranty because she said for $29, it covers your washer, your dryer, your appliances. My experience with First American was great. When I submit a claim, they had someone out here. He checked it, he turned the claim back into them, and within probably a couple of days, they called back and said, “We’re just gonna get you a new refrigerator. If you want to look at it, it’s yours.” The refrigerator I got was almost the same, maybe just a little bit better.

First American is a great company. They were recommended by my neighbor, and I'm very happy with their service. Submitting a claim is quick. They take care of it right away and do a great job. I'd recommend them to anyone.

I contacted First American on 7/6/14 because the freezer of my built-in Sub-Zero refrigerator was no longer working. Sears came to the house on 7/7 but did not service the unit b/c Sears doesn't work on Sub-Zero appliances. First American was to call and reschedule with a new company. After several emails that went unanswered after more than 24 hours, we contacted First American again only to be told a contractor would call us. We finally had a new company come out on 7/11 who determined that the parts needed to fix the freezer were very costly. He said he recommended a new unit since my refrigerator was 20 years old. I was informed that First American would notify me within 24 hours with their decision to order new parts or replace the whole unit. It is now 7/15. I have emailed First American 3 times and called twice more where I've been instructed to leave a callback number. I have yet to hear from the company.

We've been using First American for a while. We've had no complaints. It's easy to submit a claim and they actually did what they say they would do. It has been a great experience. There's no problem at all.

I had a good experience with First American. They're prompt; you call, they get right back to you and its not long before they send someone out to take care of whatever your problems are. I would recommend them.

My overall experience with First American is all right. I would recommend them. They fixed what I needed them to do.

Over the last 18-19 years, we have had very positive experiences with home warranty companies. It was important to us to make sure we have this kind of protection, especially when buying an older home. When we bought our home five years ago, the woman that we were buying the home from had provided the premiums for a year under First American, and so far, our experience with them when submitting a claim has been very good. The claims process wasn’t complicated at all.

I used to have First American back in the 80s, so when the insurance company that I had prior to First American no longer provides home protection and insurance in the state of California, I started shopping around and saw the familiar name... and the rest is history. Submitting a claim was short and sweet. They provided us with the repair price and the repairman came in at the time that was scheduled and did a wonderful job. They were efficient, quick, no hassle and no problem. They have very knowledgeable vendors.

Everything gets old after a while. With the income I have because I'm retired, I didn't want to have to be forking out all kinds of money to fix things. I said well if I get a homeowner's insurance, that would give me some help as far as something breaks down I can always utilize the homeowner's insurance.

Submitting a claim for the most part has been good, but there are some hiccups that I think they need to address. One of them is our water heater just recently went out. When the plumber came out, of course, the replacement of the water heater was covered by the warranty, but then the plumber gave us $600 quote for all this supposedly extra stuff that we needed, which was like "What?" So basically he was charging us and I think the one that was equivalent to what we had, which was a 40-gallon, was like $357 in a Home Depot. So for him to say Okay, First American is going to replace the water heater but I need to pay $683 for some type of piping that probably wouldn't have cost him any more than $100 at best, was just ludicrous.

I wanted a home warranty because when you purchase a home, you just never know what's going on, as I have found out. The seller had First American. Submitting a claim with First American has been fine and easy. I would recommend them but I'm having a very difficult time with Sears with the claim I did on June 10th. The claim I filed still hasn't been completed and this is through Sears. I'm very, very unhappy with Sears. My problem is still not solved.

This new house has two air conditioning units, two furnaces, and a lot of potential expenses, so we wanted to make sure those are easily covered if something were to go wrong. Our realtor recommended First American. We had a claim just recently with an appliance and it was quick. We got the issue resolved and we were satisfied. The reps have been good. Our experience has been very good.

My air conditioner broke 2 weeks ago. 1st American sent a company that has only terrible reviews online. They diagnosed prob and want $850 out of pocket. Have checked with 4 other companies and all say that $500 of their charges are "junk fees". They have not returned my calls for 5 days. 1st American authorized a second opinion that I want to do the work and they will not allow, saying "we don't usually allow a 2nd opinion, rep made a mistake sending them". Aside from sitting on phone for hours (when you call, they tell you there is a 85 minute wait and rep can call you back, but they don't) when I wait and finally reach someone, all you get a rude men who can't speak English. Obvious point is to wear customer down so they can screw you. They are offering me a $345. "cash out" for a $2,000 job. Good thing my contract is up at end of month as I would never use them again.

Placed a claim morning of 7/09, a/c not working at all. Temp soaring. HOME UNINHABITABLE. First American has NO TECHS in Waco Tx area. Had service come from San Antonio (about 200 miles away). Arrived 7/11. Unable to fix. Rec'd a callback on 7/12 that MAYBE can get part on 7/14...maybe not. May have to order & will take 3 or so days to get part. NOT ACCEPTABLE. Called the 24 hour phone # for First American several times on 7/12 & recording always showed an HOUR or more wait for someone to answer your call and no messages are being taken. So, have e-mailed them for a response on 7/10 and again today on 7/13. SOUNDS LIKE THEY ARE JUST TAKING OUR MONTHLY FEE AND NOBODY WORKING THERE. No customer service at all. VERY DISSATISFIED.

First American has been our home warranty plan since we bought the house 10 years ago. It was part of the contract and they were so good to us we just stuck with them. It's easy and simple to submit a claim. The claim reps are wonderful. They take care of our problems. No complaints whatsoever. It's wonderful.

My freezer stopped working in May 2014 and I placed a claim. It is now July 12 and it is STILL NOT WORKING. Over 5 technicians have been out to see my fridge and no one seems to know what they're doing. It is beyond ridiculous to not have a working freezer for 2 months. There was a short period when the freezer worked after one technician came out, but then it stopped working again. First American will not replace the fridge and only sends out more technicians.

It's well worth the price and it's a very simple, easy process. I've had First American for years, when I bought the house a long time ago. It’s fairly easy submitting a claim online. That’s how I usually do it -- it’s quick, they call me back within the next day and it’s usually really smooth. Although the one I did call in, they were very helpful.

My neighbor had talked so highly of First American and said it's a good thing to do and have so I decided to go with it as it sounded like a good plan. The first time I submitted a claim it was good but the second time I had a claim on an air conditioning unit on my rental property, they called on a Friday and couldn't get anyone out until Monday. I explained that my renter was 87 years old and had a heart condition and asked if they could do anything sooner and they said no. I wasn't too pleased with that. Except for that incident, it has been okay. Overall, I'm satisfied.

I’m very happy with First American. It was wonderful. The pool repair guy was excellent and the washing machine guy was excellent, very professional. I’d recommend them.

When I purchased the house, the warranty from First American was expiring and I just kept it going. Everything is great with them. It's easy to submit a claim and they handled everything well. Everybody is courteous and they do their job.

Process of submitting a claim is relatively easy. The only issue I even had at all was one claim that I filed that we just could not find anybody locally to do the repair. It’s covered but I can’t find anybody to do the repair. It’s been probably over a year now. But other than that, I’ve had no issues. It’s been excellent. I’ve had nothing but good to say about them.

Submitting a claim to First American was a quick and easy process. They provide professional service.

Very convenient and a good decision. First American makes it easy to submit a claim. Our experiences with them are almost exclusively positive. They're always great and very nice. I’ve had First American now for 14 years and I’ve had a number of claims with two houses, and I’d have to say that 90% of them, or greater than 90%, turn out very well. I rarely ever had any problems.

Everybody at First American has been fine so far. I call in my claim and they get right on it, and if I have a problem, I call them back and they'll find somebody else to do whatever needs to be done. All of the people that came out were really friendly, helpful and tried to explain what was going on and the one that they sent out from Sears was just extra nice. I couldn't ask for a better service.

The several times I've had a claim with First American, I've always had prompt service and good service. I've never had an issue.

I bought my house nine years ago. I got a packet from First American Home Buyers Protection. I looked at it and decided that’s what I wanted to do. Submitting a claim was quick and easy. The people at First American responded very quickly to my problems. It’s good service.

I was purchasing a home and my landlord recommended First American. The experience when submitting a claim with them was good. The time period of waiting was probably a little bit long, but I can't really complain about that. They were professional and good and I appreciate their business.

Have used them twice for heat problems. Both times they referred contractor who did service our area. 1st time it took over a week for someone to show up. This time the earliest is another week. Called someone local and they will be here tomorrow. Could have been today but wasted half the day with home warranty folks. I have had it with these people. Extremely poor service!!! Anyone who buys home warranty from them are wasting their money. You may have peace of mind, but wait till you try and use. Live in the Raleigh NC area, so you would think they could find someone faster than a week. Guess, I will pay for this fix myself but at least it will be done in a reasonable amount of time. Please shop around before you purchase home warranty from First American.

Posted a previous review detailing my challenges, but FA has lived up to their commitment and today, LESS than a week after being approved by First American, our new AC condenser was installed. It's cool tonight for the first time in nearly a month. Thank you, Stephanie and Laura!!!

Our A/C went out on May 25 so I called First American. It is now July 8 and close to 100 degrees in North Carolina. The repair company was set to come out to install a replacement A/C today, but called to say First American has not released the work order. We have spoken a countless number of times with the FA representative and it took a month to get their OK on the job. Now we find that they have not followed through with their contractor (who has been a blessing through all this). It's hot, I'm tired of the games, and I would never recommend that anyone fall into the error of using First American for Homeowners protection. Better Business Bureau is my next step.

First American was recommended by the real estate agent I was dealing with. I purchased a home warranty for appliances. The claims process was easy. It was fast, efficient and very good. I really appreciated that the claim was handled with no drama and no fuss. They were able to get somebody down quickly to handle the issue, so I was very satisfied. It was just excellent.

It was excellent customer service from First American and I would recommend.

I have some investment properties and I thought it would be cool of me to get a home warranty. The first time I got First American, it's been a couple of years ago now. Submitting a claim was very good. And my interaction with the claims representative was perfect. I called them and claimed and that's taken care of. I figured it happened to be a Saturday so it's taken care of on Monday. I've only had to submit one and everything went smooth. Quick as could be expected.

I am requesting they let me out of my contract because they sent a contractor to fix my AC. He stated he replaced the capacitor and that my coils needed to be cleaned asap. Two hours later when my AC was not working again, I called both the contractor and the warranty company. Both refused to help me until I got the coils cleaned. The next day I called another contractor to come out, out of my pocket. He told me the coils were not what was causing my problem and then he showed me pictures of the AC. The capacitor was not replaced and the hard start that was put in last year by the same company was zip tied onto a wire. I want out of my contract because they have not provided me with the services they promised and they sent someone that committed fraud and broke the fire codes.

I was considering several different home warranty programs but a good friend of mine works for First American in title operations, and so I decided I would go with someone I knew. I knew the reputation of the company because they started in Orange County so I just felt that's what I would do. I've only had two claims and they both have been incredibly satisfactory. They delivered exactly as promised. No games, no nothing. Very direct. I recommend at any chance I can tell people about it when they're complaining about having a high appliance repair bill or some other problem. I said 'You should have First American Home Warranty.' First American delivers.

I decided to look into getting a home warranty for peace of mind. I first heard about First American from a neighbor. Submitting a claim was okay. It’s easy. Interaction with the claims representative was positive. I would recommend them. It was pretty good, no complaints. It was a good experience.

It's been very easy to submit claims to First American and they've worked well with me. The service has always been provided quickly. The claims reps have always been very helpful and if they needed to call me back, they'd call me back in a timely fashion. They're very efficient and worked quickly to get the claim handled.

My son, George ** has First American and he told me to call you when I needed a homeowners policy. So George told me, "Mom, go to First American. " I said, "Okay. " He said, "That's what I have." He lives in Mission Viejo in California. When I once submitted a claim, it was a holiday. So they couldn't call anybody until Tuesday so it was okay. So when they turned in the repair order for my air conditioner, those people got it at 7 o'clock in the morning. They called me at 7:30 and they had a guy here at 10:30 in the morning. It was great. And I think the company I was referred to is Shaffer and Sons. He came at 10:30 just like he said. He looked at it. He said, "The external fan is gone. I have to order the parts. If the part comes in tomorrow, I will be back tomorrow with it."

My overall experience is very good. I've only had 2 things and they were perfect. The people that came here were just perfect and I've had another company in the past and it was nowhere near as good as First American. I'm very pleased with their service and the people that I hired.

They actually worked really fast and I've never had any problems.

When I purchased our home my realtor recommended First American based on experience of other customers. I myself find the claims process to be very efficient, customer friendly. I've done it both online and through phone, and either way has been pleasant to submit a claim. It's an easy process, very straightforward.

When we bought our first house, we had a contract with First American. So we've been their customer for a long time. It was easy to submit a claim. I did it on the internet and it was fine. The lady representative that I'm working now, her name is Tamisa ** , has been fantastic. The other reps that I spoke to prior to that, not so fantastic. Initially I was super upset until this last lady took over the claim. Until she contacted me, we were ready to cancel. She saved the day.

A friend recommended First American when I bought my condo years ago. They're always available when I submit a claim. They're very timely with callbacks, very informative and always letting me know the situation and when my person will be there. Both the staff and the people that they send out are very friendly. They are great and I would definitely recommend them to anybody who is looking for the same type of coverage.

After nearly three weeks without air and sleeping in one room of our house our unit was repaired by the awful company CMB Mechanical on July 7th. Thank you for the help to Natalie at First American home warranty for the help you provided and this site.

I used to have American Home Shield and this vendor worked for them and he was not gonna work for them anymore. I asked him whom he would recommend and he recommended First American. And so far submitting a claim with First American has been very good. Process is not very difficult. I don't like to go online. I like to be able to talk to a human and I was able to do that. The only complaint that I would have is I would prefer to speak to a person that I can understand readily. I don't like to speak to somebody that's in India or China or wherever they are. But they try to be courteous. They try to take care of it and they did.

I had two claims with First American and the process was very easy. They called me the next day and came out within two days. Very good service.

After numerous attempts to have items covered, First American seems to do anything to not cover. The latest of several attempts was a plumbing issue, a stopper in my studio would not come up and the bathtub faucet was loose. They first said why they wouldn't fix the stopper in my bathroom was because I didn't provide access- which meant me ripping apart a 7 year old pedestal sink so the "plumber" could get to it, it's a large bathroom with a foot clearance on each side- I said if I could take it apart why would I need them and how in the world would anyone know that "access" means me taking apart the sink? He pulled out the plunger and just left it there! So now I have to hire a real plumber to fix it- that company name is Home Warranty Plumbing. The faucet for my tub has two access panels, the same plumber didn't even attempt to unscrew the panel directly behind the 12 year old tub.

The owner of the house I bought or my realtor provided First American and I just continued it. Submitting claims has been fairly easy and good. If I didn't have to talk to that automated thing, it would be just fine. I would rather talk to a human, not an automated thing. Everybody has been professional, courteous and helpful.

This is the worst of the worst. First of all when you call in for service, you're left on hold over an hour, just so the co will not cover the costs. If the repairs or maintenance is over $200.00 they will refuse to cover and make up every excuse to get out of it. When you submit a request online they will auto state it's "resolved" when no one has called to come out to repair. After my 12 mon contract was up, I called to tell them I do not want to renew after 11 mon, they ignored all messages online. I called of course on hold over an hour. I called again and finally after 1 hr they answered and switched me to another dept and hung up. Don't waste your money with this pitiful, bogus home warranty as you will waste a lot of time and money.

At times, I was satisfied and at other times it was very frustrating trying to get what you needed from First American. They've treated me well and they're very efficient. I can’t really complain because they've pulled me out of some tight spots but it’s been so many years I thought I would have just a bit more consideration since I’ve kept them for 25 years. There was one thing and it's probably my fault. I didn't read all the fine print. My air condenser and conditioner went out, and I didn't know that there was going to be so many different modifications that you had to do to bring it up to scale. Consequently I spent $2,000 on just the upgrades and the company bought the heater and the air-conditioner, which I can't complain. I thought they could have done a little bit more in terms of explaining that they only fix the problem. Then there was a problem with the toilet and all they wanted to do was take the back of the toilet which holds the water and fix it, and leave the other bowl part there. Now after 25 years, it’s just going to be a matter of time before that springs a leak. So what I did was, I let them go ahead on and put the tank part back and then I bought a new bowl out of my own pocket so that the whole apparatus would be new.

This company does not seem to care about their customers. I have been with them for almost 2 years. The 2 claims I have had this year, each costing $65 a piece, did nothing. The company they recently sent out told me there was a part that needed to be ordered and it would be a week, 2 weeks tops. It's 2 months later and still no part! The kicker, they have waited until it was past the 30 days it's "guaranteed" and suddenly- oh no parts we are done. The warranty company response - sorry we can send another company out for $65 more to fix your original problem. Um, what? They do not stand behind their claims or companies, nor do they seem to care. Oh and when you call it's a minimum 20 minute wait, today's "average wait time is 51 minutes". DO NOT USE THEM. Waste of money and time!

I signed up with them because of the price and the amount of coverage they give for that particular price. It's been very quick and easy submitting a claim. I get to do all my claims over the internet now. They're doing exactly what I needed them to do. They send out somebody to fix whenever something breaks and with minimal contact. I'm satisfied with the service they provide and have recommended them to a few of my friends.

The insurance policy is well worth it. I've had a couple of claims. #1 I had my air conditioning replaced. My co-pay was $65 at the time. The contractor wanted me to pay $800 and it took 21 days to get my air conditioning installed after. First American finally agreed that I didn't have to pay it, so that was fine. The only other glitch that I've had is my air conditioning quit working and the contractor they sent out did a fine job. They fixed everything and I made my $65 co-pay. But I received a bill from them for $80. I don't understand why and I've been meaning to call First American to ask. But other than that I’m very satisfied.

To have a home warranty is amazing because whenever you have any problems, you don’t have to spend money from your pocket. That’s why I like this warranty. They answer quickly when I needed, and I was very satisfied with them. And the claims representatives treat me well.

I got First American with the house I bought. Because I was buying my first house, I went and paid the full price for it. It has been easy submitting a claim but I'd rather talk to somebody over the phone than just push buttons... They always take care of me when I need it.

I heard about First American a long time ago. I worked in a mortgage business so there were a lot of buyers that were using First American for their home warranty. We had built a home from scratch and it was 15 years old. We decided to call First American to see if I could do it, and they told me I could. Everything has been excellent - from the claims to the people who came to do the work. I have recommended First American. Excellent customer service.

First American has been reasonably efficient and responsive to my needs. I'm not sure if the people handling the particular cases know all the specifics of what's covered under the contract so they have to go back and check with a supervisor from time to time to find out what's covered and what isn't covered but generally they get back in a pretty prompt manner and are able to answer my questions and give me the service that I need, so overall it's been satisfactory.

Buyer beware and read the small print. A zone controller, an integral part of my air conditioning unit, is not covered by their insurance plan - even when you pay for their Premium plan and additional Central Air Conditioning (electric) add-on to ensure complete coverage. After fully explaining the issue to the rep when we opened our issue with the caller, then again explaining the problem with the contractor who scheduled the tech visit, we were informed by the tech when he showed up that the zone controller is not covered and we would still be required to pay the $60 deductible. Seems really sad that a part costing less than $200 will be the end of my 9 year commitment. Apparently leaving the customers to deal with a smoking electrical hazard is ok with FAHBP.

I'm so thankful that I required the seller to pay for the first year through First American Home Warranty. I live in Florida. My a/c lost Freon and I wanted to get the unit fixed as soon as possible. I had a warranty through the company, from the sale of the cottage, that sold the unit to the seller. It transferred to me, the buyer. Freon wasn't covered and that's fine but they came out right away, fixed it and I maintain my relationship with the original people who put in the a/c. I call it maintaining a business relationship and supporting those companies that I like and that work for me. With places like First American, your hands are tied. You can't be a grown up homeowner by being allowed to call those people that you do business with in order to maintain that relationship. They force you to go with who they deal with so that they can maintain THEIR relationship with them under a contract. My a/c unit was fixed in a timely manner.

They did a very good job with the pool, but with the air conditioning the guy that was provided didn't know what was going on with it, so we had to hire somebody around. We had a brand of air conditioning that was the pre-high-tech system and the company didn't have a clue. He wasn't able to fix it, so we went without air conditioning for nearly a month. I finally hired a company that was like a brand specialist and they were able to fix it.

We had three things that was broke: the refrigerator, the hot water heater, and First American did pretty well. The claim process wasn't bad at all. Their claims reps were very polite and friendly. There's one dealer that came. It was for the refrigerator. He checked it out and did a swell job. First American is excellent.

I called to receive assistance for a leaking A/C unit. FAHBP noted it as an emergency since it was leaking through ceiling & said someone would contact within 3 hrs. However, 4 days later, I got a call/visit and contractor did nothing to fix it. Had to have a revisit, but had to go without air for 2 more days before someone else could come out. TERRIBLE FOLLOW THROUGH!

My husband learned about First American from one of his real estate agents. We had it because of its reputation. It's been great submitting a claim and the process was easy. I had a washing machine that died basically. It was beyond repair, so the person from First American or someone contacted me and said that they had a model, gave me the model number, told me how to look it up online, and made sure it was delivered. Everything was handled great. I have no complaints. I may have in the middle of a process of a claim on a refrigerator and ice maker, but so far everything's been a nice job and we will continue and we have recommended to other people. It's convenient, pain-free, easy, and they did the job. I'd have to say that I've been very pleased; it's definitely well worth it for us and we've recommended it to a lot of people.