First American Home Warranty Reviews

The following day, I did not feel right about paying someone to come and tell me sorry I can't do anything for you, you'll have to call the people that originally put the unit in. They should have told me that over the phone, especially if the home warranty was not going to cover it. Both of them should have told me that. I stopped payment on the check and phoned First American.

First American told me I would still be responsible for the 75.00 service fee. This is a rip off as they should have just told me on the phone they would not cover the unit. I believe this is just their way of getting money out of people. It did cost me 24.00 to stop payment on the check, but at least I got 51.00 back. The orinigal company came out and fixed the problem.

I am out the 24.00 to stop payment on the check, it is just the principal of the situation. First American and Superior knew the AC was less than a year old and new they were not going to cover anything, but still sent someone out to make money and tell me to call the original company that put it in. I was under the assumption as stated in my home warranty that I was to phone them as this was a covered service.

I requested email breakdown which was sent 3/7. On 3/10 orally told Justice no, then received 3/13 letter: ..need an additional 30 days...and then maybe more time.. The $1,100 was to cover vent modif, sheet metal, gas line, electrical, PVC piping, disposal. Sent them email, telephoned but except for 3/10 email from Ms. Justice have never been able to communicate with her since; never returns my calls, operators have even said that she is not in directory, etc. Rep said, just waiting for you to accept cash out. They just sent check, I complained..in frustration finally said that would accept A&M repairing, but FAHB said that they would have to send A&M back out because it had been so long...the codes may have changed!

In the mean time, second unsettled claim. Electrical connection where we have computer plugged in stopped working. FAHB sent out Southern California Electrical, Inc., who reported hot Grd reversed (metal J/box). FAHB said not covered because pre-existing condition, but would try to negotiate SCE to fix for $300. Worse than before, they have failed to response to anything. However, even I know that a loose wire making improper contact can cause a hot-ground to reverse itself. Based on their pre-existing condition defense, FAHB would not have to pay for anything in a home because normally the first year or two is the contractors and/or home warrantee guarantee responsibility. Any time after that would be pre-existing.

Heater/AC: My wife, daughter and I have had to endure both cold and hot spells since we have central air/heat which was disconnected by A & M Heating, Air Cond, when they came to inspect. FAHB has continuously refused to negotiate in good faith and keep stone walling. Electrical problem: We have to run an extension from the opposite wall to use the computer, printer, et al. Originally there was one plug out, but now there are several.

Forcing the issue from hourly to per job is not honoring the original contract and ought to be illegal in any business. After the contractor has payed for and listed First American as additional insured on his General liability policy for that year, if the service calls stop because the contractor wont agree to flat rate pricing, the contractor will eat however much money he payed for for the remainder of the policy. First American and American Home Sheild both use this approach, lets stick it to the contractor.

When the warranty companies play these Flat Rate game; they disrupt the planning that a contractor has to do in order to keep a steady work volume coming in to be availible for people in need of the services and to keep the open for business, sign in the window. They wont even return your phone calls to explain how they arrived at the rates that would have contractor's eating at the soup line if they agreed to the Flat Rate Pricing.

However after calling back First American on December 20, 22, and 24th, I learned Feders did work on our unit and said they came out for an appointment on December 21st that they never made with us. Finally we set up an appointment with Feders through your group supervisor, Oscar (who's in Texas) to come out January 3, 2008. I let Oscar know I was unhappy about the delay and not happy with Feders but was willing to let them come out if we could get another company to follow-up after them. He said this would be fine. Feders came out January 3rd and said our Pilot Generator Cartridge was improperly installed which contradicted what the gas company told us. They said that First American wouldn't cover the repair but they could fix everything for $500. I immediately realized it was a scam and called Oscar back. On January 8th, Oscar finally called me back and said they wouldn't fix it and gave me the fax number above to ask for a refund of the policy. I have read our policy many times and it does not give any indication that these claims would not be covered. As I mentioned, we got this policy to cover unexpected problems and have tried not to call unless something major happens. When we finally do, we are immediately turned down. Therefore, I'd like a full refund on our policy since First American seemed to never have intended to fulfill their contract with us.

$300 for policy plus $200 for repairs to heating.

My current situation is my furnace: it has cracks that constitute a safety issue because of possible carbon monoxide leaks. This was verified by their technician two weeks ago and by San Diego Gas & Electric, but my family and I are still without heat. The temperatures at night have been 35-37 degrees. I have contacted First American by email messages 4 times on their web-site, pleading with them and telling them how cold it is. I have also called and spoken to a customer service rep who told me it needed to be assigned to a claims specialist. After almost two weeks, I have not been contacted. I discovered a web-site with more than 100 complaints about this company with almost the identical experiences as mine.

This is the second experience I have had with First American in the last 3 months. I tried to cancel my policy when I was 4 months into the contract because of another nightmare repair episode. I asked for a pro-rated refund (the policy cost $430 a year). They refused and said the policy remains in effect until the expiration date of April 2008. When my furnace went out, I thought now they have to fix my furnace, but it doesn't appear that that is going to happen either.

I have filed a complaint today with the California Department of Insurance, but after reading the experiences of the other First American policy holders on the rip off report I would love to see some consumer attorney take them on. Their biggest customers are real estate agents who sell these policies to homebuyers, giving the homebuyer a false sense of security. I know from first hand experience the real estate agents receive compensation in one form or another from the sales people at First American--just like the title insurance thing.

My five year old grandaughter and my daughter live with me. My daugher has fibromyalgia and the cold exacerbates the pain. We have tried space heaters, but the circuit breakers trip if we are running any other appliance in the house--like the washing machine or dishwasher. It is 9 days until Christmas and First American has turned our holiday into the nightmare before Christmas. I have contacted a local heating company and they can replace the furnace in one day, but it will cost me $2500--an amount I don't have.