First American Home Warranty Reviews

Having a home warranty is a smart thing. I can’t do all the different things in the house and sometimes I won't have the full fund, so a home warranty is worth it. I trusted the person who referred me to First American, however, I haven't had any good reactions from the technicians lately. The last company I got, Easy Flow, was horrible. They tried to get me to pay all these extra money I didn’t need to and then they had to come out three or four times before the hot water heater worked. They had to replace a part on it with a brand new one and as soon as I thought it was all over, I got a bill from First American for my co-pay that I’m supposed to pay when they first came out. I already paid it but Easy Flow denied it. Luckily, I have the invoice to show that I paid the $60 cash to the tech when he came out. They are total crooks.

First American has pretty fast service and effective, too. They send somebody out right away. The first time the technicians went out, it was for my ac unit and they filled the freon. My husband was the one who was here when they went out two times and he said the experience was fine. He was also happy with how the technicians explained everything.

We've had First American Home Buyers Protection for seven to nine years, and I haven't had any problems or complaints. When we bought our house, it came with a year's protection. We stayed with them over the years because I thought their home warranty was a good deal. We've had to have several things replaced, so it saved us money and they've always done everything very well. The only thing is, my dishwasher has gone out, so I'm getting that fixed and that's taken the longest of any claims that we've had. But they're having to deal with Sears which is causing the delay.

I got First American to have an extra protection since I'm buying a house and it's also part of the closing deal. I've stayed with them ever since because everything's been efficient and very good. Submitting a claim was very simple. I called the number, someone got in touch with me, made an appointment and took care of it. The parts were ordered and installed and that was it. All in all, it lasted about a week. They were very professional and everything went smooth and great.

First American is a good company. I liked it because it had better coverage as far as no cap limits on certain things. I've only had one claim and it was no problem. Their techs were knowledgeable in their trade, contacted me immediately, and got my issue resolved in a short period of time.

Overall First American is a wonderful company. They have provided me with prompt service and I recommend them to friends for all of their service needs.

Filing a claim is easy - getting a contractor is NOT. Also, somebody MIGHT get back to me in 2 business days? One contractor they picked has been in business for less than 1 year, the next contractor has voice mail that's full! Even to ask for a different contractor could take up to 24 hours! But who needs air conditioning, it's the middle of a heat wave?

I purchased a new townhome, and I thought that a home warranty would be the best interest to make sure that everything is working properly, and if something were to happen, I could have that covered. My realtor said that she has heard good results with First American, so I decided to go with them. When I submitted a claim, they called right away to set up a schedule. The technicians arrived late but they finished the job, so I was very pleased. Also, they were proficient. They had no questions or hesitations in what was needed to be done. I didn’t have any qualms.

I used to be with another home warranty group, but when I read an ad from First American, I called them because they covered some things that the other ones did not. Reaching them through the phone to submit a claim is sometimes difficult, but once I do, everything is fine. I've filed a couple of claims and depending on the situation, I have received a call within a couple of hours. And the longest I've waited was two days. The technicians who came out have been professional and did their job well. I have no complaints on the quality of their work. I've been with them for so long and I would definitely recommend them. In fact, I have recommended them to my sister.

I've been with First American for 13 years and I've been happy with them. I do most of my claims online so sometimes I have to follow up with a phone call to clarify with what the website doesn't really address but 75% of the time I do it myself on the internet. Usually, after two to three days the technician contacts me. They've been really helpful. Every time we've had a claim, they had a contractor schedule a service call. However, I don't like that they have contracted rates for equipment and for repair parts and that usually seems to take a long time. But overall, they have great service.

I had a really good experience with First American. I've always had a home warranty, and got First American since somebody talked to me very highly about them. When I submitted a claim with my refrigerator, the first technician they sent wasn’t so good but the second one was okay, and the fridge was finally fixed. I’m really satisfied.

I know that things break down in my house so I got a home warranty. I felt like I would get good value for my money with First American. Everyone's been friendly and able to help me out with my claims. There hasn't really been too much of a hassle and the claims representatives have been fairly nice. For the most part, the technicians that came to my home have been fair and knowledgeable. I like the quality of work.

I've had First American since I bought my house more than 20 years ago and they’ve been good ever since. I didn’t have a problem about submitting a claim. I'll call them, they take all the information down, then call me back with the provider of service. It doesn’t take long. They may take a day or two but the provider will call me within that day. I haven't had any complaints with the technicians' quality of work. When I had a problem with my bathroom, everything went good but First American didn’t follow up like they normally do. I've been waiting for them to call. They dropped the ball a bit on this one. But in general, I would recommend them.

I have a First American Home Warranty contract. A service technician came out and FA claims the technician submitted a report saying the insulation within the plenum (A/C duct work) was damaged due to water, not wear and tear. I spent over an hour with the technician examining the unit. The parts of the unit we could see (i.e., the cooling coils) were very clean and free of oil, rust, and water. There is no way to see inside the plenum without taking the unit apart. Given how clean the unit looked, I find this suspicious and believe it is a delaying tactic. If I'm wrong, I will update this review. Very frustrated. Please note, the water noted in the drain pan on the receipt is several inches below and not attached to the A/C unit. This is a completely separate issue.

We have been customers of First American Home Buyers Protection since 2013 when we bought our home. Until now, they have resolved our issues without much delay and we have been satisfied. However, our central air conditioning unit has had to be repaired every year, a minimum of 3 times. It is an old unit, but they will not replace it unless it is unfixable. This year, someone had to repair a leak and replace Freon in April.

This is my first home and the AC upstairs stopped working. It's the summer, so it's very hot and even hotter upstairs. I called First American and submitted the claim, an AC person came out to check and wrote their report. The claim was submitted but not before I was on hold for 20 minutes. When I told the rude guy that I was on hold forever; he gave me attitude and said that I was only on hold for 15 minutes. Really, just another bad person at the company. They found the coil that needed to be replaced but it was in another state and they still had to put in an order for it which was another few days. I have 2 young children and being without AC isn't okay. I ended up finding the part locally, yet they wanted me to wait for it being shipped from another state?? No way, how dare they.

The technicians contracted by First American were always pleasant. We’re satisfied with the quality of the work.

They will not call me back, they will not contact me at all. I have sent to messages through their website as well with no response. They have hung up on me. They did not tell me when they closed my claim unresolved. I feel like I got sold a lemon of a policy due to lack of communication and unethical reports of "Completed" work order when there was no such thing. The plumber came in, looked at my issue and then called them to verify coverage. They told HIM not me that I needed to send them the home inspection to show this was not a pre-existing issue.

We placed a service claim on 6/16/16 for our tank-less water heater. We have called First American and if we can even get through all the automated service, hold times are up to 30 minutes. After 3 weeks we are still waiting for it to be fixed/replaced. The contractor has been giving us the runaround, every day we call them and every day they say they will be there this evening and they never show up. We were informed today by First American that there was $450.00 in additional charges that we would have to pay out of pocket and if we agreed to the charges they would expedite the shipping of our water heater, which the contractor has been telling us he already ordered weeks ago.

A/C unit went down 6/9/16 and we immediately submitted a claim to FAHW. After multiple contractors were assigned who were unqualified to work on our Carrier system, we finally had a diagnosis after a week. The motherboard had gone bad. FAHW of course refused to cover this part so we were $950 out of pocket at this point. After replacing the board, the unit still did not work and we were told that the compressor was bad.

We bought 1 year home warranty when we bought our house. This spring, we experienced water leaking in our basement. I called and file a claim. The company sent the plumber out. They took a look at the water pile and told me it wasn't plumbing issue and took my $65 check and left! I still have this issues after month. Then when I called my Ever Dry service they came and told me that I had a leak in my water pile! I called First American, they told me that they didn't have any report for the claim!?? And they couldn't do anything for me! And I had to open new claim and pay another $65 for the same issue! Also I was told it wasn't First American fault since they didn't know anything about the plumber!!!??? I DO NOT recommend this service!

Submitting a claim online was simple enough . The only problem I have is remembering the make and model of my appliances but I've bypassed that. The first time I did it I thought I had to know it then I went down a little bit more and it’s not necessarily so. So the first time wasn’t as straightforward as one would want.

I advise caution when dealing with these folks. We paid monthly fees for more than 4 years. There was usually red tape / bureaucracy to deal with, and oftentimes the repair service provided was slow and mediocre. We recently canceled the contract after having an emergency service claim rejected for what seemed to be an arbitrary, capricious, and unreasonable basis. I suggest that anyone considering First American to take the monthly premiums and set them aside in an emergency repair fund. You will save money in the long run and have the flexibility to get repairs done when they are needed, using contractors that are known and reliable.

It’s been relatively easy and smooth submitting a claim to First American. They take care of it pretty much in a quick and orderly fashion. The technicians have been very friendly and informative. They do good work.

I called First American when my dishwasher wasn't working, and they came out, looked at it, and said, "You need a new one". Then, they brought a new one out. I've been with them for eight years and a half and they are prompt. They take care of things within two days, and the service is great. I recommend them. People here have companies that don’t stand behind what they say. And I tell them, “Well, mine does!”

First American is very affordable and it’s been great with problems such as our air conditioner. I haven’t had any problems submitting a claim - it’s very easy. Their reps were always courteous. They’ve been great and I enjoy working with them. We’ve had a couple of problems with some of the technicians though, but when I called back to the person I talked to about the claim, they were resolved very quickly.

My realtor recommended First American to me. She had dealt with them before and gave a very high recommendation. I followed her advice and I've been with First American for about four or five years now. When I first bought my home or my condo, there were appliances that I didn't know what condition they were in since I didn't buy those appliances. So, I felt better about having a warranty because of that.

First AM had changed the contractor to Sears. The Sears technician came promptly at the appointed time and completed the repair. I am thoroughly impressed with professional quality of Sears technicians

When we bought our house, it was a short sale. The people that did the closing recommended First American Home Buyers Protection and we had to purchase that on our own. We've been with them for three years since we wanted to make sure that things would be covered because we couldn't really afford to go buy new stuff. We had to go through talking to people when we submitted claims to them, but it was usually quick. Their technicians all charge us $60 and do what they can. Their work had been good, though. When we had some problems with the pipe of our septic tank, First American Home Buyers Protection told us that it wasn't covered, so we had to get that done by ourselves. Other than that, First American is doing all right and we've had a good experience with them.

Long story short: I have First American Home Warranty, FAHW with premium service to include coverage of my heating and air. My furnace was replaced and I had to pay a $65 service fee plus I owe $875 to the heating company. Per a local heating and air company the estimated cost of replacing a 66,000BTU Payne PG8JAA024070 gas furnace (which is what I have), is about $1,600. Considering I pay a monthly insurance fee, a service call fee and now have to pay almost $900, I would have been better off not having a home warranty policy and pay for this out of pocket.

Twice I have been given incorrect information over the phone by an associate. The first time I was told an electrical fixture was covered, then as I proceeded with my claim, was told that it was not. Today, I was told my garbage disposal was covered but would require a second opinion from another technician. I asked to speak to a manager who, after a long wait time, told me that was not the case but that the process could still take upwards of a couple of weeks to get the tech out ($60 service call fee of course), then order the parts to fix or replace once they receive his diagnosis.

I have had my home warranty with First American ever since I moved into my house 16 years ago. I'm very satisfied with the services they provide and it's fairly easy to submit a claim. I just make a phone call since I like to speak to a representative. Some of the service technicians have been very good, and some have been excellent.

We've been loyal customers of First American since 2003 when we purchased our home. In the past claims have been submitted and taken care of in a timely manner. Our current claim however, involving a plumbing leak resulting in flooding our finished basement has been completely botched. We are on day 7 since submitting our claim. Day 3 of a 2nd contractor being assigned and no appointment has been scheduled to resolve the matter. Unfortunately, the smell of standing water and whatever might be growing is too much for us to live in our home and it appears we might have to pay someone to come do the job out of pocket before any additional permanent damages are done. Seriously considering other home warranty options as this has been more of a hassle than benefit.

The absolute worst company I have ever dealt with. This is their game... send incompetent technicians, charge you $75-85 to tell you the problem is something unrelated and not covered. They hope that you, the home owner, don't have a clue about basic electrical work, plumbing, or really any common sense. Next, they bounce you around from customer service rep to customer service rep, each one contradicting the other on what is actually covered. Mind you - they provide you with a contract so you can see. And they hope you're not smart enough to read it.

I'm with First American for 8 years. They were good until recently. Lately it has gone bad. This time was the worst. My garbage disposal wasn't working. I took 4 calls to start a claim. The call quality was too bad. Then I filed claim online. Got confirmation but did not get a call from service company (Perfect Plumbing Sewer and Drain) for 2 days. When I called they finally located service request and gave appt two days later. Then they didn't show up for appointment. They did not answer phone call either. Called First American again and after two hours of wait/talk they found another contractor and rescheduled after two more days. They wouldn't let me hire a contractor who would come sooner. Their service is too bad. Totally inconsiderate. I will cancel the service after the issue is fixed.

When we bought our house ten years ago, our realtor gave us First American Home Buyers Protection the first year. It seemed like a good thing so we decided to stay with them. Our experience in filing claims with them has been good. Their reps were very good and most of their technicians have been very efficient. I had a bit of a problem though with the communication with one or two of the contractors over the years but First American was always very helpful in resolving any problems. So far, their work has been satisfactory and I'm very satisfied with them. The company has been very helpful, efficient and their communication level is very good.

I agree with other negative reviewers that sub-par companies are dispatched to do band-aid repairs that do not last. I have not had the same representative from First American during the process and have cannot even estimate the number of phone calls back and forth with multiple reps and no resolution. My family has had no refrigerator for 3 months. In the heat of the summer we have no cold anything. I never get the same rep, solution, or answer. They call me, I call the people I am instructed to call, and I am told by others it is not my place to make calls. First American is no help. You are better off with no insurance as at least if I did not have the coverage I would have just solved my own problem. At this point I have paid for repairs that did not work and wasted countless hours on the phone. No return calls, reimbursements, or fixed appliance. Go elsewhere for your Home Warranty needs.

I bought my house in April 2016 and within 60 days there was a leak from the second floor bathroom to the first floor walkway. I called them for the first time and it was 22 minutes before I talked to someone. They stated they would fix the leak but will not fix the damages that the leak caused. They sent out a plumbing company 5 days later. They put in 4 holes in my ceiling and I paid my 65 fee and they said it's a gasket. They did not fix the holes after they left so I called First American back and they stated when they receive the report from the plumbing company they will fix the holes.

Had I written this review 3 weeks ago I would have given them top rating. Each time we called, they sent good technicians and handled the claim quickly. Three weeks ago our a/c went out. The tech said the unit needed replacing. Here we are 3 weeks later and no a/c. We are unable to reach the company and the tech said they have complaints about the service for a/c repair constantly. It's in the upper 90's with heat index well into the 100's and we have been without a/c for 3 weeks and we're told the a/c is still in route to the repair business. We will be dropping their contract if we ever receive our a/c. Don't be fooled... for quick inexpensive repairs they are good, but for big repairs they seem to have no time limit.

When we bought the house, we found out about First American Home Buyers Protection and we've stayed with them for twelve years. It's easy filing a claim and it's all automated or online. I haven't had a problem with the technicians that they've sent out too. Their work has been good. First American has been easy to deal with.

Submitting a claim with First American is very easy. I go into the web or call their number to make the complaint and then one or two days later, somebody calls back, and contractor was assigned. I only had one problem with one technician but that got resolved. However, the company is in business to do the cheapest possible repair that they can do and sometimes I feel that the quality of the actual products they used to do the repair could've been better. But I'm happy with First American. The whole experience with them is very easy.

I have a problem with a recent claim with First American Home Buyers Protection. They sent out a plumber and as he was replacing a filter in the shower, he pulled so hard resulting to loose pipes. At first, we thought maybe it was just air in the lines, but it’s not. Every time we flush the toilet or run the shower, it just goes, “Rumm, rumm, rumm,”. So, I had to call them back. They sent another plumber but he said unless we tear out the walls, they can’t fix those loose pipes. So right now, we haven't had anything fixed yet and we don’t know where the phone number is to the first guy. Other than this, usually, with most of our claims, the contractors come out here and fix stuff and we’re good with it.

Everything is easy with First American and I call them to submit a claim and then they come. The last claim was for the garage door because the chain was loose and it was making a constant noise. Just like every claim we submitted, it was quick, brief, and over and done with.

We have a couple of properties that are out of state from where we live. And so, having someone that I could call with problems when something came up was really something I wanted. Looking for a home warranty turned out to be a very good thing that I did. The previous company I was using found some reason not to help us every time something happened. We have a duplex in Oklahoma City and the water heater ruptured and they wouldn't cover it because they found sediment in the water tank. I told them that we're insuring three properties with them and if they don't wanna do them anymore then just continue that way. I called around. I found out that American Home Shield doesn't cover tankless water heaters which we have in our house and they find every reason not to take care of a claim. Then I found First American on the internet and I went with them.

I've been with First American ever since I've been in my house. I have it in case something happens inside the house. My experience when filing claims with them has been fair and the quality of their work is good.

It's common sense for whoever has the home to have a home warranty on it too. I talked with a couple of home warranty providers and chose the one with better options and more options. I went with First American and submitting a claim with them was an easy process. I like the way they do it but sometimes it's getting with the representative and talking to them is tough because I would stay on the line forever. But they're good. In a day or two maximum, we get a phone call from the contractor.

I'm a realtor and I use First American all the time. I could trust them and I have two houses that are covered by them. The process of submitting a claim was easy until my last claim. It took me a month to get a part for my dryer. The first company that came was absolutely ridiculous and I suggest they take them off the list. A guy came in and told me it was a heating element, which I told him that’s what it was when I called. Then he said, "Well, I don't have one on my truck so it's gonna take a while." So, he leaves and a week later, calls and says he got the part, and schedules me for another week in advance. At that point, I called my rep and she called another company and had it fixed. She was very helpful. I'll still use AHS with my clients.

My air conditioner went out and contractor can't come until Wed. of next week. It is 90 degrees in my house. I called First American back to get a closer contractor but only want to send someone that is two hours away from my home. The heat went out in this unit this back winter and it took five days to come look at it and another week to get part to fix. My old HVAC guy fixed same day or next day at the latest. My dryer went out when we first got our plan and it took a month to get a new dryer because contractor was from another state six hours away.

I wanted some kind of protection for stuff. A lot of times, it's hard to find somebody that does work on air conditioners and so I looked for one. My brother said First American Home Buyers Protection was good and that they were different. They backed up and did what they said. It was easy filing a claim and I had no problems. I had a water heater checked and I also had water in the pane upstairs. When I called, they got right on it, and they sent somebody out. I had something else done and everything was right up to par.

I've had a warranty with American Home Shield and their prices were too high. I thought if I can get the same coverage for less money, it would be better. I had no problem with First American, however, submitting a claim is not real easy because their hold time is bad. It takes maybe ten minutes but the people are good once they get on the line. They're friendly, nice and very efficient. The first technician sent was great while the second one didn't complete the service so I had to ask somebody to come back and that's been reported. The problem was fixed but I had to pay twice.

I love that I was provided the option of insuring my appliances. I have a high dollar Samsung washer and it was over 500.00 to repair it. I paid 75.00. My warranty just paid for itself. They also send reputable companies, in this case Sears, not some shady unknown repairman. My washer was only fourteen months old, so it was unexpected, but I'm so happy I had the warranty. I couldn't find my policy number or anything but they pulled it right up without any issues. Everyone was polite and knowledgeable.

I have FAHB. I've used them for 3 different appliances, 2/3 calls the first person they sent out failed. One was the garbage disposal. The guy "fixed" it. Then in like 32 days it went out again. Because it was more than 30 days, I had to pay again. It cost me more than if I didn't have a warranty and just replaced the thing. Second fail was my air conditioner. It wasn't cooling, so I had them send someone out. The guy was supposed to be here from 12-4pm. After me calling twice, he finally showed up at 8pm! He said I was low on freon. I knew it had to be more than that seeing as the unit had been serviced less than a yr ago. So I called my own people that I trust. Even though it's only been a week since the FAHB person came out, I am low on freon again! My guy said I have a leaky coil and honestly the whole unit needs to be replaced.

If I owned this company I would be embarrassed to have my name connected with it. Service techs are horrible, customer service lines in South America... incompetent. Don't waste your time or money... all you will get is brain damage. I WAS FORCED TO GIVE IT 1 STAR TO COMPLETE MY REVIEW.

Absolutely terrible customer service. I have been a customer for over 5 years now. I have a newborn baby that is 2 weeks old. On 6/19 our A/C unit went out and we called to place a claim. A technician came out to our house on 6/20 and FAHB "sent a replacement part" so that the unit could be repaired on Tuesday. FAHB sent the wrong part. I called and spoke to a representative (OUTSOURCED IN CENTRAL AMERICA!) who assured me that the new part was ordered for delivery on 6/22. The part is not here. I called and waited 30 minutes for a representative to answer the phone. THIS time I was informed that the part may not be available until 6/24. I HAVE A NEWBORN BABY. He is crying and sweating because it is 85 degrees in our house with fans blowing!

Anytime I've called First American, they've been very helpful. My husband dealt with them originally and I just continued to carry the warranty over after he passed away as there were no problems. The technicians do their job and I've had nothing but good experience.

We have our house covered with First American for more than 20 years and their reps are very helpful. They did their job and I don't have any problems at all.

I called First American to report an emergency. Sewage and water from an overflowing toilet was coming out of my vent and light from upstairs and ran down through my vents and lights. I called First American and reported as an emergency. They did not relay the message to a plumbing company as an emergency. They came the following day. I had water on the first floor of my home. First American did nothing about the situation. The plumbing company had no resolution and did absolutely nothing.

It worked out good with First American. However, sometimes they don't get the people out here very quick. I don't like filing the claim through the computer and would rather talk to somebody right away. Sometimes it's difficult talking with them too on the phone because they can't speak very good English. The technicians are good. I’m happy overall with First American and have recommended them.

I'm happy with First American. A friend of mine referred them when I was looking to get a warranty for my home. Overall, submitting a claim with them has been fine. The technician that came out was nice. However, it took him three weeks to come out, but that was fine. I'm still having some problems but I'm not going to call them unless something breaks down again.

The people from First American come do their work and they do it right. My wife's the one that calls them to request for things. The claims process has gone smoothly for her. The technicians did quality work and we’ve had no problem in that regard. They did what they said they were gonna do. We had a little challenge, but it wasn’t the repair person’s fault. The factory supplier sent in the wrong part and so we had to order another. They did a good job, we’ve been very happy and we recommend it to a friend.

Not only has my service request not been resolved after First American picked an incompetent contractor, they closed the service request before it was completed because it never was. Maybe they do this to keep their numbers in order. Either way, my Claims "Specialist" will not return my emails and I've called multiple times with no response. I was put on hold for 45 minutes only to receive an email stating they will call me in 24 hours (while I was still on hold). So long story short, it's been nearly 3 months and my refrigerator and dishwasher are still broke. Wouldn't recommend this company to anyone.

Have three claims submitted and no resolution. The technician they send have no idea about what they are talking. First claim - In one bathroom cold was not coming in one tap. Technician resolution: water from fresh water supply is blocked, so not covered by "First American Home Buyers Protection." Called a local plumber, came same day said the flask is blocked changed it and everything is working (had to pay from pocket). "First American Home Buyers Protection" did not refund me, rather were sending my case to collector agency for not paying them for the visit. The technician said he cannot fix and I got it fixed and paid for something I am already paying you guys, still I am the one should be paying.

We're happy with First American whom we've had for a long time, off and on with different houses. It's important to have a home covered when buying a new one as I'd never know what could be going on. I had the option to continue coverage which we did and it's worked well for us. They've always treated us fairly and sent people who could correct any problem. In my most recent claim, the tech who came really knew what he was doing and did an excellent work. We were impressed.

We had another service that we were not pleased with and asked our realtor for one that was good. He recommended First American and since we trusted him plus the fact that we're new to the area and do not have established plumbers, electricians, handymen as we always had before, we decided to go with the whole warranty service. It's a convenience to us. We've never had any trouble with this particular insurance. We have always had someone call us back promptly once we have instituted the claim and the service has been very satisfactory.

My home was getting older and I decided it would be a good idea to get my appliances covered even though they were in working order. I like the people from First American who I spoke with. They were very courteous and answered all of my questions. When my top oven didn't heat up, I called them and within an hour, the repair person called and set up a time to come in. He was here within the day but had to go and get another of the parts. We made another appointment and my oven was fixed within three days. The work was wonderful. He knew what he was doing. I would highly recommend him and First American.

We purchased a property and First American Home Buyers Protection came with it for the first year that we owned it. We were advised to keep it going, so we did. We've been with them for seven years. It's easy filing a claim and it gets handled quickly. Their reps are usually friendly and very helpful. The work of their techs is pretty good too, although sometimes I have to call back and talk to First American. I’d recommend them.

A client referred me to First American and so far, with all the times that we've called them they've had very nice people come and take care of the problems. In my most recent claim which was for the air conditioner, the guy was very courteous and polite. He came very late on the day but was very prompt. The work seems fine as the AC is working now.

When we first bought the house, we got First American and we like the service they have so we decided to keep going with them. I needed repairs for the AC and the refrigerator and it was easy to file the claims. I first call them up, they answer in the first few minutes then keep up with me, tell me when they're gonna show up the first time, call me up in the morning and call me back when everything's done. Their claims reps were very nice and the techs were professional. They called, let us know when they were about to show up and when they got here, they called up, told us what was going on and then fixed the issue. First American has very good service and I will stay with them for a while.

I'm a real estate agent so I refer and sign people up for home warranties and so, I decided to get one myself. I have other choices but because my friend used First American and her daughter also had them in her house, I went with them as well. However, she didn’t really have a good experience with it because she forgot that she had the insurance and she paid for her air conditioner even without calling them. NevertheIess, I submitted a claim for my water heater and it was excellent. They did a great job and were fast. I didn’t really go down there and looked at it but it seems okay. Every time I’ve ever had any kind of problems, they come right out and take care of it. It’s great and I’ve been very happy with them.

We've had First American for more than 18 years and they've been awesome. A lot of the claim submission is automated, but then, it'll tell me who's going to be the contractor and where the information is going to go. They’ll inform me that the contractor will call me and if within 24 hours they haven't, I have the option to contact the contractor (since First American will give me the contractor's number) or we could call back First American. I have a feeling that they do a good job screening whoever it is they contract because I've not had anybody that I've not been happy with that has come out and done the work.

This is our second year with First American. The first year was ok, but we only had one claim with them and it was a plumbing claim that was fine. Earlier this week, we filed a claim (actually for the same issue with our kitchen sink) and after not hearing from the assigned contractor for over two days, after several attempts from both the warranty company and ourselves, we called to request a new contractor. They tried to contact the plumbing company again without success and finally agreed to give us a new contractor. The second contractor (who was assigned as an emergency plumbing service) called around 12 and then we couldn't get ahold of them after 5 attempts at calling that same day.

A couple of things happened in the last two years since we bought our home and First American sent people out when they said they would. Those people were professional, courteous, and got everything resolved. There were no hitches or problems. The most recent claim had nothing to do with the tech that came out. The service guy was great and he fixed the burners on the stove top, but there was something wrong with the wiring and the stove would come on by itself.

First American came with the house I bought back in 2007 and I kept them since. I’ve been able to do submit a claim online and they’ve been quick to respond. The reps were very professional and understanding. They do what they can to meet whatever need I’ve got at the time so I’ve been very happy. The technicians they always send out are also very professional and thorough. I haven’t had any issues about the quality of the work done. No call-backs or anything like that. I’ve been really pleased with First American.

Submitted claim on Saturday, contractor arrived and submitted report on Tuesday. Replacement part was ordered on Saturday, was told on Monday wrong part was ordered. Requested a cash out option and was told labor would not be part of the cash out option. On Tuesday called back to confirm cash out amount due to they did not know the part number or cost. Was told they did not have the labor cost (now it's going to be included) and could not give me the cash out option amount. They were going to check with the contractor for the labor cost. Was told I would get an email later on Tuesday confirming amount - didn't receive email.

I had a home warranty before, but First American prices was a little bit cheap. When that home warranty expired, they set in to call me and everything worked out. I submitted a claim through the automated system and that part was easy, but I thought someone would be out the next day and they were not. It wasn’t assigned to anybody until I called back and got a live person on the line.

A relative of mine had shared that she had First American, so I went ahead and reached out to them. I haven't had any problems with them. I've had two recent claims, and in both instances, the individual that they made the referral to, was courteous, knowledgeable, and friendly. All the experiences were very good. If I put in a claim, it's attended to expediently, so I'm very satisfied with the service.

When we bought the house, my realtor said it was with a free first year with First American, then we renewed it. It seemed like that's good to have just in case. My experience with First American has been great. Submitting my claims was really easy and fast and the technicians that they sent were great and professional. They got the work done really fast.

I have several friends with First American and they spoke highly about it, and I ended up signing with them in July last year. It's 100% customer satisfaction when submitting claims. This is my second time to submit a claim. I wasn't so lucky, it happened in one month, two ac with problems. But luckily, the second one wasn’t a big deal. The first one was some issue. We live in Texas so our AC is constantly running, so it happens. The guy came, fixed it right away and left. Now, it’s working perfectly and I'm happy. I would recommend them to other people for sure.

Placing a repair request is very simple and a return call from the contractor comes quickly. From that point on it is downhill. The personnel that you get to answer the phone for inquiries are not well trained and have bad attitudes. I have practically begged for assistance in resolving a dryer issue. The first time it took a month to get it fixed because they and the contractor failed to place the order and then failed to come out with the part without harassment from me.

My boss uses First American as his home warranty company. I’m the one that takes care of the calls and the work for him and our experience went very well when we submitted a claim about his air conditioning. The process was easy and their technicians were on time, efficient and very knowledgeable. Their work was done very well.

My husband was the one that called First American because he felt that getting a home warranty was necessary. Everyone else was so expensive so we went with them. Once we submitted a claim, and we did not have any problems. They were prompt and would call if they were going to be late. We've had professionals come to our home and they worked very well. Everything was great.

When I first bought the house in Tennessee, the Home Buyers Protection warranty came with the year of it so I kept it up. They have always been good and it's been awesome.

We purchased a home warranty with our new house. Our water heater developed an internal leak and needed replaced. The technician who came out told us there would be $350 dollars in uncovered expenses. One those expenses is $80 to attach the gas line to the new unit. We contacted the company to request a payout to choose our own contractor, and they are not willing to give us enough money to purchase a new water heater. The contractor they are trying to force us to use is billing First American for supplies, and then charging us for labor. They do not care that their contractors are ripping off their customers.

I’ve been very happy with First American overall. The house I purchased was not old but not new, and it came furnished with several appliances. So I wanted to take that extra insurance to make sure everything was okay. Everything was great when I submitted a claim. It was for the air conditioner that wasn’t working properly, and they came out to me within the same day.

When I bought my home five years ago, a fellow gave me First American policy. I’m happy with them and they do well with me so I stayed and I just kept renewing it. Our most recent claim was about our microwave that went out which they replaced with a new one. I’m happy with it. Their technician was wonderful. He was great and very, very nice. I'm 100% happy with the quality of their work.

We listed a home warranty in our contract as what we wanted to be able to make sure that things are gonna be covered if they went out. Submitting a claim to First American has been great. Our air-conditioner went out two days after we bought the house and everything was very easy. The only problem that I had was with the contractor. When he first came out, my husband was worried about it not being covered ‘cause we had just bought the house. He decided that if he told my husband it wasn’t covered, he would make more money off the deal. So he called us back and told us that it wasn’t covered. I called the company and they said, “We're gonna cover it, and we never told him that we weren’t gonna cover it”. So I didn’t like dealing with him from that time on because I felt like he was gonna lie to me about that. But so far, I haven’t had any problems after he installed everything and left.

We were moving into an older home and First American was recommended by our realtor. We've had other home warranty providers and so far, First American are the ones that seem to be true to their word. It's very easy filing a claim online. I can also call them for it which I prefer. Their reps are very enthusiastic though sometimes they can't answer our questions. We've used the technicians several times in the past and I liked 80% of the ones that they had recommended. I don't like some of the coverage that they do sometimes but I would definitely recommend First American. It's been a great experience with them.

I submitted two claims to First American -- one for the garage door and the other for the AC. It was fast and easy. The rep who answered was really friendly and able to answer all my questions promptly. The technicians who came to our home were professional, fast, and the work they performed was excellent.

The two young men who came to spray for ants were very professional. They went around the whole house spraying (outside) and we haven't seen an ant since! We were very pleased with their courtesy and service.

This is all about red tape and long waits on the phone and long waits to get service. I won't do this again. When I sell my home next time and this is offered to the buyer it will be coming out of the realtor's commission... If I buy a home and this is offered my response will be far less than excited about it or positive. Why? Because now, when I need help with a problem it has been a painful unsatisfactory experience. I will probably end up paying for this out of my pocket as I can't really take much more of the hot weather without some cooling.

I used to have a home warranty before but I let it lapse. Then we started having some minor repairs that needed to be done so it was time to get another home warranty to help offset the costs. First American has been good about taking information and arranging for a serious technician to come and check out the problem. The process of claim submission is easy and it can be done either online or over the phone. I prefer the phone to speak to somebody. The techs who come are always respectful, call before they get here, and show up on time. Most of the guys don't speak good English and can only give very little information. They said they’ll contact the warranty company and will be in touch. Customer services could be a little better for communication with them. But they go in and do the work. I’ll recommend First American. They’re a good company.

First American was part of the contract when I bought the house. I've only had one claim for the air conditioning unit and it’s been fine. The technician was great and we communicated very well. Their work was good and I haven’t had any problems since.

I used to have First American in California fifteen years ago. I thought of getting it again to insure the appliances in my new home because all the appliances in it and the house itself are already 5 years old. I was afraid repair will be more costly if something could happen. Submitting a claim was fine and the technicians came all at perfect times. On the first month one of our toilets' handle suddenly broke so I used them thinking that I don't need to spend $65 on the toilet. I thought I was going to receive a brochure that can give me more information about the company since I don't know what is covered - I don't know what it used to be back in California. Despite that, I recommend them.

We had First American once, years ago, and when we decided to not keep our current warranty we went with them again. We just call them when we have a problem. The only thing that was out of their control was the contractor. Though they took care of the issue, the guy took almost 72 hours to respond. If I gave them 48 hours and they don't call me, I'm gonna call them as I'm the guy who follows up the calls. If they have said that they can't come for a few days, they should at least follow up - it shouldn't take 3 days to follow up with the phone call. My pump is too old and they had to order a new one, and it's just normal doing business that doesn't upset anyone. Once they get the part in, they came out, put it in and it worked well. They did the repair very properly.

Having a home warranty seemed like a good idea in the event there’d be a problem. When I bought the house, First American was mentioned so I proceeded with them. Submitting a claim was relatively simple and easy but when I was having this problem not getting addressed adequately from the repair agency, it was really frustrating because the reps said different things would happen. I also had another representative come saying they’d basically start again.

We’ve had First American somewhere between 10-15 years. It was an extension that the sellers bought to protect us when we purchased the house in Sparks almost 15 years ago. Nothing bad has happened by having them so we continued with them. They have always been prompt and good though they're like any other business that keeps raising their prices. Our recent claim was to check to see if we were having a problem with our air conditioning vents. The technician was very helpful and he didn’t find anything wrong with the vents. It was a good service call.

I’m satisfied with First American's response so I stayed with them. So far, I called in twice to submit a claim. I told them the problem I had and they gave me directions on what to do and who to call. Their technician's quality of work was very good. I was happy.

We've been with First American for a long time. When I have put in a claim or had a problem, I've had no problem with getting everything taken care of immediately. My last claim was for my air conditioner which I always get serviced every year so I had it checked. The gentleman said we needed it replaced along with the heating unit. So I called and First American sent out an inspector. He said there was absolutely nothing wrong with the air conditioner. Even though it's an older air conditioner, it's in very good condition so it saved me about $6,000. The young man was very informative, knew exactly what he was doing and very honest. So I in the future, they will be servicing my air conditioner instead of the other company. I was very pleased with the results.

First American is awesome and I really enjoy having them. They're very good at what they do. I refer to them as the elite group. Their customer service is awesome. They're very compassionate and knowledgeable about what they're doing. They listen and the questions that they ask me tells me that they know a lot about their work and their product, which to me, is very inviting. It makes me feel very safe and comfortable.

I previously had a home warranty with another company, then my daughter told me about First American. They came in, I joined, and I've enjoyed being a member since. They were good when I submitted a claim. The technician was very well-trained. He knew his job and did it. First American is a great company. They welcome the people with confidence. I have no complaints and I'm grateful that I'm with them.

As I mentioned in a previous paragraph, unable to use the serviceman and his company, who had been very dependable and fair for many years, I felt was very unfair to me and him. When something quits working, you call the company you trust! But then I'm old!

First American was offered to us when we bought the house and we've stayed with them for about four years now for security. Also, our HVAC equipment is old and we thought we'd stick with them until we need to replace that equipment. However, it requires a lot of nagging to get stuff done right with them. The trades that they have coming to the house don't come out with the mindset to fix anything. They come out with the mindset to collect their money, do a band-aid repair the best they can then get out of there. So it requires a number of service calls back to the house to get something actually done. And we had this happen twice when they came out and caused damage. They always scream, "We're not liable to repair that damage." But that's understood, that's what warranty companies do. Having a warranty program, you just have to understand that's how it's going to be.

My sister had First American which she was satisfied with so she told me about it and I ended up doing it. They have fast service and knowledgeable technicians. I've had good experience with them. They always diagnose the problem and tell me what the problem is. I'm very satisfied with the quality of their work. I haven't had any repeat problems with anything that's ever been repaired.

I had a home warranty before but they didn’t do things right on a furnace system, so I sought out someone else and went with First American. I've been with them for a year and a half now and I've been happy. Everything went very well with them and with their contractor with regard to my most recent claim for a leak in my air conditioning system. I'm very satisfied with First American.

I have two homes - both with First American Home Buyers Warranty. I have never been so disappointed! First home, a rental, plumber came to fix garbage disposal 3 times and now it is still broken. Will they ever replace it? Plumber at my house - needed 4 visits to get a flusher fixed (subsequently replaced by the cheapest and ugliest they could get). Valve on a faucet was "rigged" with clay to create a stop - really?!! Kitchen faucet was fixed and overturned, now I have water spraying out of the sink. And this is the result after 4 visits! Appliance repair - Range has a gas leak and oven doesn't keep heat. Over 3 months and still not fixed. Taken hours and hours off of work to meet with one technician after another - still not fixed. A gas leak!!! They really need to hire competent companies or make good on what they say and replace what needs to be replaced.

I’ve been with First American for 12 years and have stayed with them because it's convenient. They get the technicians that I need who get my claims fixed. I don’t have to go trying to figure out who’s who. I call and tell First American the problem, they look and tell me who the contractor is, and usually the contractor calls me within the next day then they'd come out and we’d get the ball rolling.

I was purchasing a home then and I want to make sure I got a warranty with it. First American used to be the cheapest but now I'm looking around. My only problem with them is that I used to pay $40-$42 a month. Now, I'm paying $50 so they're raising my rate up for whatever reason. Other than that, they're a good company. Their claim process is very good because I can submit a claim online. I don't have to call or wait and it works great. Their work is good and I'm satisfied with it. They always get everything fixed.

My experience with First American has been fair so far. The First American reps have always been friendly, and the technicians are always great. Their work has also always been great. All my claims have been properly taken care of, however, they claim to be 24 hours, but when something happens on the weekends, you can’t get anything done until Monday or Tuesday. Unfortunately, most of the things in my house went out on the weekend. They took my claim and wrote it up, but nobody could reach me mostly until Monday. In addition, most of my claims are done in a timely fashion, but sometimes, if I have something defective and after they came to see what it is and they don’t have parts, it might take a day or two. First American is one of the decent warranty companies in town, they’re not just timely sometimes.

First American was recommended by our realtor and it's always a good experience when you call their claims representative. With the last claim for the air handler for the airconditioning, First American ended up having to send five different contractors out. It was the way that the house was built and the way that it was in there that they didn't want to do the work for they either weren't capable of doing it or they didn't wanna do it for the price that First American would pay them. But the main thing is it finally got resolved. When we have some problems, it always gets resolved.

First American is the best. I've been with them for at least 13 years and my service is outstanding. The value of the product I buy is excellent and it beats the others in the market. There's never any BS, but there's never any trouble getting the claim. Everybody is professional and they strive to meet the customers' needs. When the contractors show up, I'm sitting there ready with the deductible amount. But that's a reasonable expectation on their part as a service provider because I've said in my contract that I won't pay them when they get here and then they'd go from there.

If I could give a zero rating I would do that!!! For the last 4 years I have had 4 new transformers for my air conditioner. Each time they send out a new hvac company and they tell me the same thing "the last guy did not install properly." I am now on hold for the 4th time because I keep getting disconnected. It is 113 degrees outside and they say I can have $60, "go buy a fan!" What!!! They just replaced it yesterday and 3 weeks previously. I am at my wit's end, dealing with this. I seriously am at a point that I don't know what to do anymore. I now am on 2 phones trying to get someone out before Monday. This company does not care what is wrong, they will do the least amount possible to help. I pay for being treated this way!

We were very satisfied with dealing with First American and the subcontractors that they’ve sent out. I submitted a claim for the air conditioning and the technicians that came were fine and did everything they were supposed to do. The quality of the work done has also been good.

I thought I'd give First American a shot because of their coverage cost and because I didn't know any other home warranty provider. The claim process was easy. They were willing to help. The technicians I have now are very knowledgeable because I get service up, and I'm satisfied with their work. However, I wasn't satisfied with the first three that came because they didn't know what they're doing. But despite that, I would recommend First American.

I have a 16 year old oven (so I purchase a home warranty). They are determined they can fix it even though parts don't exist. No oven for a month. 16 year old central unit. Parts not available but they are determined they can fix it. 90+ in Mississippi. 85 in my house for a week. No oven. No air conditioner. Little to no communication. Run from this company!

I had to call FA after purchasing my home for not even one month because of a water leak. Plumber was great and did fix everything to a working order. They had to send out another company to fix the drywall that they made access to and it was a nightmare. I have already taken days off from work but the contractor have only given me the run around. They only came and talk to me about what to fix without fixing anything. They don't take into consideration that people have jobs also. I called FA back to asked for a different contractor because I was not satisfied and they cannot do anything before talking to the original contractor. Customer's time does not mean anything to them.

Firstly, First American Home Warranty is a good company. My only complaint is the time it took to fix/replace my microwave oven. We were without a oven for approximately one month. After first calling in the claim, 1st American assigned a company that did not work on microwave ovens, therefore I had to contact the company again to refile another claim. After searching the area, they were able to find someone to come out to check my oven. I was told the company that found the problem would not be fixing or replacing the oven but the company that did not work on microwaves would be replacing the oven. This did not take place. The initial company that found the problem had to come back out to install the new oven after it was shipped to my address. We had the oven in our home for approximately a week before the original company came back out to install it. It should not have taken a month to fix/replace the appliance.

I went online to research First American after using another company whose service I didn’t care for. We've had a home warranty since we moved in this house, and because the house is getting older, I wanna continue with it. I liked the feedback from First American's customer service that customers had put online, so I went with them. I submitted a claim for the microwave and had a wonderful experience. They replaced my microwave with no questions because the service people told them it was defective. I also had a technician out here for the air conditioner, and everybody has been very professional in telling us everything that’s wrong with things and helping us out.

I purchased a home and First American warranty was included with it. I've used the insurance once in the first year and I've had it now for three years. My home is older and some things go wrong so I renewed it. In submitting a claim, I just call them and they provide a company and then that company contacts me. It's a pretty easy process. The technician came in and assessed the problem. Depending on which problem it was, they may have made it to come back and bring the part and then fix the problem. On one occasion, a person came and he was able to take care of the issue.

I've had this warranty which came with my home for 4 years. We have paid them $119.00 a month for over 4 years. It's difficult to cancel and they auto review. I've had them out three times. They send completely incompetent people who are quick to collect their $60.00 whether they fix, diagnose or replace or not. In my case nothing gets fixed or replaced properly or equal to the covered item. They are impossible to deal with over the phone. After paying them over $5000 dollars in monthly fees they have only served to waste my time and have fixed nothing.

I recently purchased a home and made the awful mistake to have this company as my warranty provider. Over a week ago, my AC unit would not work amidst a heat wave with temperatures nearly reaching 100 degrees. I was told that I would have the AC unit looked at by their contractor within two business days. I was never able to reach this contractor. Finally assigned to a new technician yesterday and was told that the service would be considered an emergency due to the dangerous temperatures in my home.

We recently rented a house where the landlord had a warranty with First American Home Buyer's Protection. I called First American to clear a simple blockage in two bathroom sinks. First American sent Revival Plumbing (WO#**) on 4/5/16. Revival charged a $65.00 service fee, cleared the blockage in one sink, but refused to work on the other sink without a separate work order. I asked First American to send another plumber to finish the job.

We were buying a house and knew it's a good idea getting a home warranty. We could need extra help when something big happens. It's been very easy submitting a claim with First American. I’ve used them three times in the last three years. I called last time regarding our air conditioner and the technician was from a small community and we're on first-name basis with this claim. They did their job and the first time they had to go beyond. They replaced the thermostat when they didn't have to. Everything's been great and I'd recommend them.

I've been with First American for four months. Submitting a claim to them is quick, however, the contractor who came to resolve the issue was not the most polite. I would have liked him to be more helpful and to be able to explain a bit more. He went here and asked me what was wrong. There's stuff that he couldn't fix and he didn't give me any info, just "You can fix it doing this way" or he didn't even care.

My AC unit wasn't working properly, so I filed a claim with First American. It was an easy filing process and the people who finally came out picked up the repair work quickly. The contractor said I should be notified within 24 to 48 hours. I wasn't actually notified a little over a week later. But the weather wasn't hot, so I wasn't necessarily breathing down anybody's neck and didn't really care, but it was longer than they originally said. The technicians were pleasant. They got me on the loop the whole time they were there, resolved my problem, and the work they did was of good quality.

We're finishing the contract with First American but it's because we're moving. We were very happy with them. I usually liked to call to submit a claim, and I found the telephone technicians to be very helpful. Their claims reps were always courteous, and they always told me exactly what to expect and what's going to happen. They gave me an assignment number for the work order and then told me who would be calling me within how much, and then they gave me their phone number in case they didn’t call. We had one incident with our washing machine where it was an older washer and they didn’t seem to be able to have a handle on fixing it, and it took an inordinate amount of time to have it fixed. But every other repair was always very good. Overall, home warranty is a great idea if you're not a handy person yourself. And that has really served me very well, so I've appreciated the good service.

We bought a new house and being responsible for the air conditioning, washer and dryer, refrigerator, fans, and everything else, it seemed smart to have a home warranty on top of the homeowners insurance. If something goes wrong with the homeowners insurance, it has such a big deductible that you have to come forth with before anything can be done that it puts you in a financial strap, whereas this is very reasonable.

I've had First American for the last few years and I like having them. They seemed to be like a good company based on my research on the internet. Submitting a claim went smoothly and quickly. I've been happy with the contractors they’ve sent out. They’ve all been really qualified and have done a good job.

I did a little research and I liked what I was reading. First American offered protections that sounded good and their price was in the range that I wanted to pay. Their claims representatives were very helpful. I told them what the problem was and they explained the process. It was real easy. First American is doing good and I found them easy to work with so far.

First American seems like the best company and we're happy with them. We've submitted around seven or eight claims with them and we've only had one problem with one person they sent out that said I contacted them. First Am contacted that person and turned him down. We also had one technician that flat out lied to our face. He told us that the problem was fixed and he left but it wasn't fixed. I called the technician and he said that he had to order a part and he'd be back the next day. Four days later, he still didn't come back so I called First American. They called the company, sent somebody else out, apologize for that technician, and took care of the problem. Other than that, everybody has been very professional, helpful, so everything has been fine.

This company is the worst! The weasel out of all of their responsibilities to the consumer. My fridge died so I submitted a request. I was told someone would be out in about a week! Mind you they advertise 24/7 service with the contract. I finally couldn't wait any longer and paid a repairman myself. A week came and went and about day 9 their contractor finally called! Then my AC stopped working so I submitted a request and received no call. The temp that day was over 100. The next morning I called the contractor - no response. I was told by FA that I could call an outside contractor which I did and had a repair man at my house in less than an hour. However FA refused to pay for the repair. They said it cost too much!! This company is unethical and not to be trusted.

I wanted to make sure that my tenant gets the best service when anything breaks down in my house. I've been with First American for more than 12 years and so far, my experience with them has been great. Their rates are reasonable for what they cover. When something breaks, they follow the cover cost of the contract we have and if they need to replace something, they always replace it. I always call by phone to submit a claim and every time I called, the reps I talked to were very friendly and they got the claims corrected and assigned right away. It’s an easy process.

I needed a warranty. I had one for the last few years but I forgot to renew it. I thought about it and then I went to First American. They were cheaper than the other company that I had and they gave me a price that I wanted. I had no problem with them when I submitted my claim. They did exactly what they were supposed to do. Their reps all did well. They went right into work like I expected them to. I'm not disappointed in any kind of way. Their technicians were very friendly and kind. Like First American, they did a good job all around and I even tipped them. Everything has been great since their service. It was a good experience.

Warning! If you ever decide to invest in a home warranty for appliances stay away from First American Home Buyers Protection company. The customer service is the worst. Please never get the refrigerator coverage. The warranty is the worst of their plans. The first year, the company was good but after you file a claim then it's all downhill. What's the point of having insurance if you can't use it? Buyer beware!

Easy to place a claim but horrible experience with the contractors they use. Very unprofessional and not willing to come and service a home depending on the need. I was literally told by the service rep from First American Homebuyers Protection Insurance that I should wait for 3 days with my water shutout and poop floating on my front yard since the clean out was clogged because they were not able to contact a contractor. When I realized they were not going to help me I got off the phone and was able to contact my own contractor locally within 15 minutes to come to my house after hours since I had been waiting all day for the insurance to get a contractor. It was a very reasonable price I paid. It makes me wonder why in the world I'm giving my money away for free to these people!!

We've had First American in the past and it has worked out very well for us. For the most part, First American has been good and majority of the work done had been excellent. Other times, they've been absolutely awful. The technician doesn't necessarily want to do the work, doesn't want to check something else while he's sitting even though we've got a claim in, takes too long to get out here, and doesn't eventually come or brings the wrong parts.

A/C evap coil was leaking and required repair. This is supposedly covered by the First American warranty (that cost me $612/yr). The contractor gave me the cost of the 'noncovered' costs to complete the job as $1154. I knew immediately that this was not a fair price. I called an independent contractor to confirm the issue. He did confirm the diagnosis to be correct. The total cost for him to completely repair plus some small extras is $1250. I called First American to complain but they have no concern as to what the contractors they select to send out may charge for 'uncovered costs'. First American offers only $168 as the fair cash out to have another contractor perform the repair.

They are replacing my existing almond fridge with a white fridge. The exact same model comes in stainless for the exact same price (it's on clearance). I asked for the color change since there was no cost difference to them (and since I had almond to begin with and not white) and was told no. When I asked why, they informed me that, per my contract, they didn't have to match the color/could give me any color they wanted. That was their reason, which is no good reason other than lousy customer service. I could understand if there was a cost difference, but there was NO cost difference. There was no reason for them not to switch the color for me when the cost was the same for them regardless, and of course the "cash out" option was only $883.52 (which wasn't enough to buy one and have my old one hauled off). I'll be switching my two homes to another warrant company.

Had a small but ongoing problem with a microwave. Got good service scheduling repairs. But problem continued. FAHW agreed to replacement. They called with info of similar, but not identical brand/model/size of wall mounted over the stove microwave oven. I questioned why not same brand as I had. They assured me this was quite similar and would fit the bill. OR I could accept a cash payout, and assume cost of labor install for a kind I picked on my own. The $$ didn't come close to what an identical model would be. So I accepted the substitute, as I was assured it was close to the one I had.

My realtor gave me First American as a warranty provider with one of my homes. I was pleased with their service, so when I bought my next house, I got their warranty. Then when I bought my condo, I got them again. When I bought a house for my parents, I got First American for them as well. It's very easy to submit a claim which I usually do over the phone. I've always had very brief and to the point conversations with their sales rep. I've only had one claim at the condo and one at my home, but anytime I've called, they told me which contractor was going to contact me and these contractors contacted me either that day or the next. Then, the technicians who come are very professional and perform excellent work. It's been exceptional service by First American.

I wanted peace of mind and First American was the warranty provider recommended to me. I've submitted a claim online and over the phone and both ways are easy to do. My talks with the claims rep have been pleasant and without any major events. The techs have been fine and I've no problems with the work they performed.

We've used First American forever. I submit claims online now and they get to me fast. It's amazing. I don't have to sit on hold, and that helps a lot to do it from my computer where I am. The reps are fantastic. They always help me if I have any questions or problems. They're right there and they take care of me. The last technician that came to my home for my refrigerator was great. He knew what he was talking about, was on time, called me 15 minutes before, and fixed the problem.

I always look into acquiring a home warranty when I buy a home. First American was what the realtor came with and I had a very good experience with them. They seem to be good specialists. Submitting a claim over the phone is easy. It was very good with the claims reps and the technicians that came to our home did good jobs.

I never complain but the service we have received from this company has been so bad I feel like I need to warn people. We have a refrigerator/freezer that started leaking. First American sent repairmen to fix the problem five times and every time they said the problem was fixed and then the leaking started again. After the third time we had to replace our flooring and subflooring due to all of the damage at a cost of over $3,000. Then it started leaking again (we were told the third time if it happened again they would replace it). We explained that this would make the 4th repair on the same problem and that we had to replace our floor because of this issue and could not afford to replace the flooring again. They sent another repairman who said it was fixed and again it started leaking again. On this fifth time calling for the same problem I told them that 5 times for the same problem was enough and we needed a new unit.

I buy and sell homes so it's easy for me to have somebody come and do stuff for me sometimes. I had AHS before but I wasn't too pleased with them. Since First American's price is reasonable, I decided to get them as our home warranty provider. I also had a friend who recommended them to me not too long ago. I file claims over the phone and it's usually pretty easy. I have had a little trouble over the years but nothing that hasn't been worked out through the district managers' help. Their representatives were all nice and helpful. I also have not yet met one technician that I didn't like. They do really good-quality work, except for that one guy that I wasn't sure of. First American have worked with me over the years and I've come out on top with the benefits. I'm proud that working with them has made a lot of difference and I would recommend their company to other people.

My realtor had First American before we had purchased our home. Then, we got the home warranty when we bought our first home. I have submitted a claim both online and over the phone. Their agents usually get a hold of somebody and process everything quickly. They make sure that they have a good idea where to outsource their business contacts. I've had a couple of different claims and the technicians that show up have been helpful, quick in addressing any issues we've had and their quality of work has always been very good. It's been a positive experience with First American and I've been very happy with them. I cannot imagine having a home without them.

First American was suggested to me by the real estate agent when I purchased my townhome. I usually submit claims online and it's been an easy process. I like that everything is available online. I can schedule something, add further comments and make a follow up there. Also, the technicians work with great quality. I’ve been very pleased with the product and happy to have them as a provider.

Also have some leaking in our shower due to cracked marble but it is considered a caulking issue, so I am supposed to caulk all the cracks in our marble floor. What the point of paying for warranty at closing if they do not fix anything? Ugggh... has been so frustrating working with this company. Will be changing soon.

We got First American with the house. The home warranty was a gift to us and First American was what our realtor ended up with. We submit claims online and the process is very easy. Almost all our interactions are with the service provider and our interactions with the technicians who come to our home have been fine. They are courteous, knowledgeable, and get the job done in a reasonable amount of time but I feel that the quality of the work they performed is about 80%.

I’ve been with First American for about four years now. It was chosen by the loan adviser because I purchased a home and had to have a warranty. In case something broke, I’d have to have insurance so everything worked out for me and I continued to take them along. I submit claims both online and over the phone. Online, it’s a very easy process except when the system freezes up. The claims reps have been good and really helpful and the technicians helpful. I had some problems with First American at the beginning, but after that, it’s been okay.

I used to have a different home warranty for two years and I don't think it's legit. Every time I call them out, they kept telling me I have to pay money out-of-pocket and it was a lot of money. I shouldn't have gotten that warranty. Then I read up online about First American. I like what they told me on the phone and email about the process if something breaks down. I tried them out and used them twice already and both on a weekend. Submitting a claim to them on a weekend is fine because I get an email right away. My husband said that the technicians were very nice, polite, they knew what they were doing, and they explained everything to him. First American is nothing like the other company that I had. It is an excellent company. I have been recommending them to other people.