First American Home Warranty Reviews

The way the First American customer rep described everything made me feel comfortable going with the company. Submitting a claim has been an easy process and the technicians who have come out have been good. Though I have a higher call-out trade fee than I did before, the overall cost of the protection is still lower with First American.

I bought this insurance was very easy. Cost $465/per year, but when I want to cancel them, not easy at all. I have been waiting cancellation for two months. Why I have to cancel that, does not work for me, my ranges and dishwashers doesn't work. I called the service for diagnosis, I paid my service fee each time $65 for diagnosis. After that, they did not repair and replacement, they did not order new parts too. Did not do nothing for me, but charge me $380.38, only refund me $84.62. If you would like to have a happy life, go to other insurance.

Made a claim to replace water heater. Contractor contacted me quickly. No problems there. The problem is that FAHW will not execute your work to the next step until you call and force it. No communication or care. It'll be 3 weeks with no hot water as me and the contractor have been waiting in the PO. FAHW has spent weeks shopping and never notified me they found one until I called meanwhile I'm sitting here 3 weeks with no hot water. DO NOT RECOMMEND THEM. Try another company first.

Faxed them a cancellation that they wanted, but when they took the payment out the end of the month, they 'didn't receive' it. So tried it again, still the same thing. On the phone for an hour trying to email (never got the 'automated' response) and still didn't work. 3 months later, 3 payments later, I hope this is finally taken care of! BBB report also! Make sure you ask for a supervisor and get a confirmation! Hoping this worked!

This is the worst a/c company I have ever dealt with. They do not contact you with updates or they let you know if the schedule has changed. They took 6 days to complete the job and it was July in Florida. No sense of urgency. We missed 2 days of work waiting for them and then the contractor was rude when he was asked about the delay. Can't talk to anyone. You have to leave messages that won't be returned.

I have a washer/dryer combo unit which came with the condo I bought. First time I used it the washer broke. The contractor came out and looked at them, ordered parts which took a week to get. The contractor put the new parts in and it still was not fixed; he ordered more parts. Right after he left First American called me and said they were going to replace my washer/dryer unit, gave me the model number they approved, told me to look it up and let them know if I accept.

It was discovered that circuit board was bad. After waiting 2 weeks for the back ordered part to come in the part was installed. Afterwards the installer did not stick around to make sure problem was solved and had to come back again to replace another part. When all was done it was discovered that replacing product completely would have been lower in cost and much quicker!

My realtor gave First American Home Buyers Protection to me when we purchased the house in 2010. Their claim process was easy. It’s an an automated system over the phone. Their technicians were almost entirely local and they’re very friendly and extremely competent. Based on our experience, I wouldn’t be without this coverage and that’s why we continue to renew it six years out.

I called this company 3 days ago regarding a problem I am having with my AC system. I received an email from them designating a local contractor that was to contact me by close of business the next day. I was never contacted. I repeatedly tried calling the contractor, but got nothing but an answering service and was never called back. Today I called First American to report this. I was on hold for 26 minutes before a rude person (named Oldis) informed me that this contractor was not available and that there was no one in my county that could service me. He told me that First American would try to contact someone but could not guarantee anything. I told him that this was unacceptable and that I was going to look into finding another home warranty company. He told me that this was fine with him and to go ahead. This is the worst service response that I have ever experienced. I still have not heard back from the company.

Submitting claims was very easy, I do it over the phone. The claims rep was very friendly and the questions I asked were answered. The technicians have been very polite and on-time. First American gives great service and is a great product. I appreciate it.

I made a report to First American about a leak. It was very easy to submit the claim. The contractors that they sent out did what they were supposed to and gave me an estimate. But the warranty isn't going to pay anything, and I'm going to pay $100 for that reroute. The bill came out to $10,000, so that's not very nice help. I had a plumber go out there and he gave us an estimate that was higher than the other one that I got. I wanted to call First American because I got another company to fix my plumbing. Overall, it's a good experience I've had with First American. They have always been taking care of what they say they're going to take care of. I'm a realtor, so I always get to talk to homeowners about getting a policy from them.

I am astonished at how many stars this home warranty service has. I don't even know where to start with my complaints. The first time we had to have them come out because our A/C wasn't working, they sent an A/C company with an F rating with the BBB, they "fixed" the A/C because the tech "couldn't find a leak", so they of course had to come back out a week later and another tech said it needed to be welded and that they would have to come back... 3 no call, no shows later and finally we got someone out to fix it. Apparently they just didn't want to do it so they were avoiding it because it was a tough job. Thankfully this time it wasn't the middle of the summer here in Las Vegas, so we were able to wait the 2-3 week time frame it took them to fix the A/C, all while getting completely disrespected by the customer service at the home warranty... I had to call several times for them to get the techs out to fix the a/c.

Received the warranty as part of our home purchase. NOTHING BUT PROBLEMS. 3 separate visits by 2 different contractors JUST TO CHARGE THE AC UNIT AND EVERYBODY HAS THEIR HAND OUT WANTING PAID! They use the bottom of the barrel contractors to repair your home that make every excuse not to fix your problem and charge you 50.00 to 60.00 for a service call.

On the hottest day of the year, our air conditioning went out. I called First American to put the claim in and they said they'd be here in two days. That was Friday, and they would be here Monday or Tuesday. There was nothing that the rep could do about it. Everybody was complaining about their air conditioning going out so we said we’d schedule but didn’t know what day. In the meantime, I called a local contractor and they were out to my house by 2 o’clock that afternoon. They fixed it by Saturday morning and charged me $303 for it. It runs but it still has a leak in it, so I said my home warranty will cover that instead. The First American contractor called me Sunday night and scheduled Thursday to come out. I’m fine with the stopgap that I did. I’m out $303 but that was my choice. I expect that they will be here on Thursday and fix the unit.

By nature I'm a security-conscious type of guy and I make sure that my assets are protected. I did a three-source comparison of home warranty providers after doing an online search, then picked the best of the three, and First American came on top. I have them for a while and I've had no problems nor issues. My Master's degree is in Business Intelligence and I look for customer relations when I interact with people, and the First American reps were aboveboard with their customer relations, attitude, and the way they approached me and handled the situation. I really appreciated that. They were very professional and customer-oriented. They've always been prompt and informative, and worked with our schedule most of the time. The work they did was very good, and if there's ever an issue, they don't have a problem coming back out to address it.

These people are terrible to work with, they have contractors (band-aid) the problems then when it breaks again, another (band-aid). The money you pay them can be put into a savings account and get it fixed yourself. On average i.e. a/c unit goes out, you're looking at a week out to get it fixed, when talking with the contractor. If paying (by yourself) it gets fixed that day.

I put this company on a par with used car salesmen. Their policy sounds great BUT they have denied all 5 claims I have filed with them. There always seems to be something in the fine print that doesn't cover the problem I have with my house. When they accepted my claim, it took forever for the service provider to either contact me or show up and then they denied the claim anyway. The money spent for the policy was wasted! They also fail to tell you that any coverage is based upon the cheapest trash a contractor can buy. Don't expect good service, prompt service, or quality repair parts from this company!

First American came with the house when I bought it. It was fairly easy when I filed a claim and everybody was great. Their technicians were friendly but it took them a long time to figure out what the problem was. They were out here five or six times and I’m hoping that the problem is fixed now.

Submitting a claim with First American was fast and easy, and all of their representatives have been very helpful. However, I've had an issue with the latest service, wherein I paid the $60 deductible, but then, I got a bill from First American, which I've already paid. Other than that, working with First American has been really good, and the quality of work was very good as well.

If I could give no stars, I would. We have been without AC for 5.5 weeks, and over 50 days of over 90 degree daily temps thus far and it's not even August yet. First Am has been trying to resolve the issue for over 5.5 weeks, with 3 different companies alerting us, and them, that both systems need to be replaced. We even paid for 3 additional companies to examine the systems, and all have the same conclusion-we need new units. Inside our house it is 89 degrees. I had to move out 2 weeks ago.

I went into my account at https://homewarranty.firstam.com but magically all of my information from my renewal for 2016 has disappeared as if I never renewed the contract. The only proof I have is my credit card statement which shows the $660 charge, but for security reasons, I am not sharing that. I swear I'm legit! Please read on...

These guys are without question the worst. It's been 2 weeks since I submitted a repair request, and today they finally showed up to do the repairs, with only half of the parts needed. Who knows how much longer it will take them to complete the repairs. But on their customer portal, they show the work as resolved, and have since before the first visit to the house to diagnose the problem. Someone clearly gets paid just to mark things as resolved even if the problem still exists. I guess that way they can claim to 'resolve' problems in very short times, when in fact the repairs are completed.

First American was recommended to us when we were buying a new house and it was probably the best at the time so we got them. We find the claim submission process online to be very easy. Whatever I ask the representatives, they knew or fixed whatever I needed. I’ve had a couple of technicians come over and both of them have been good. Everything gets fixed and that’s all I’m worried about. I'm happy with the quality of work and satisfied with First American.

One of my burners in my electric stove went out so I submitted a claim to First American. They contacted this company and I paid the guy who came out for him to order a part. It was over two weeks and although I could do without the burner, he kept putting it off by making excuses. So when somebody from First American called me to see if the work was satisfactory, I told them that he hasn't done the work yet and that I was still waiting for the part for over two weeks. Apparently, they called him and he got mad because he thought I had turned him in. Then he said to me that he's not gonna fix it and the next thing I knew is he already cashed my check.

My AC went out in my home in the middle of summer. Submitted claim and received information on contractor. Contacted contractor and they were not able to schedule for 2 weeks. I ended up having to pay out of pocket to have someone complete earlier.

The realtor arranged for the purchase of First American for our new home. We had it for a year and then we repurchased. The person who called to help me renew the policy was so personable, helpful, and she went over everything so carefully. She gave me the confidence to feel that it is really a good plan. At this point, I have submitted two claims, and it’s always been good when I talked with their claims rep. The first contractor was really great. I was impressed. In fact, I’m going to rehire him to put new pipes in my house. The second contractor was adequate. When there was a problem with some of the works that were done and I called back to get help, First Am were helpful and nice to me and arranged to have it fixed. They were really cooperative with making sure what had been done was correct. So, I will re-buy again next year.

My previous provider did something I wasn't pleased with so I switched to First American. So far, I like the company and enjoy having their service. Submitting a claim is all good. I get a call within a day or two. If I don’t get called, I call them back, but it’s been okay. The only thing I do have a problem with and it’s what I’ve been with dealing recently is when I’m trying to explain my issue, it would help if their rep had some type of knowledge of what I am trying to explain to them. I’ve had somebody come here about the wrong thing because the rep put in the wrong information.

The absolute worst company I have ever dealt with. This is their game... send incompetent technicians, he did nothings for my AC. Then I call the customer Service, they tell me the claim have been denial by the contractor. I asked why contractor had denial, may I have report and proof the reasons. I have been call two days. Waiting 40 minute and an hours and an hours. Left call back phone #. Finally I got someone call me back. Then he putted me on holding however. I ask contractor to email me the proof and report, I received email from contractor follow the below:

I have been with FAHW for almost two years. I was recommended to FAHW by the real estate agent who sold me my home. (FAHW recruits real estate agents with perks so they recommend FAHW). I honestly may never trust another real estate agent again. May 11 a contractor came out for my upstairs HVAC system. Checked it, told me it was fixed, added some freon, and left. It had been leaking in my attic. I also had a leak in my basement (separate call) which we also thought was an HVAC (downstairs) problem. The AC guys said it was plumbing and not AC. So I had to make another service call which I was charged for. The plumber then told us it was the HVAC. Third call, same problem, FAHW sends another HVAC tech (who I had to pay) who then says "It's plumbing."

What a waste of money. Do not use this company unless you plan to never need them. Wait times are usually close to an hour when calling. They use very unrepeatable contractors that you cannot count on to even show up. I wish I could give 0 stars.

I've had home warranties in the past, and I looked for somebody that offered a little more than what I had. Somebody referred First American. My claims with First American have been taken care of real fast. The technicians have all been really polite and awesome guys. They get things fixed and then go on about their way. So far, their work has been good.

I like First American but the company that they had me dealing with sucks. It took me a month to get my dryer working with them. Every time they come over, they would say, "Oh, we have to order another part." or "It's a cascade effect. We have to order another part." or "It's gonna be a week and we only work between 8 o'clock and 4 o'clock." I'd have to run down to the Laundromat to dry everything. That was the first time they ever sent somebody that sucked. Everything else, garage doors, the furnace, the water heater and all the other stuff they have fixed has been grade-A. I would recommend them to everybody.

When I bought the house, my realtor got First American for me. Within that first year, we had some AC problems and First American fixed it for us. It was a great experience, so I decided to go with them again. I go online to turn in a claim, and it's really simple and hassle-free. A contractor gets in touch with me within 48 hours after I've filed a claim. The technicians had to order parts which was out of their hands, but other than that, it's been wonderful dealing with these guys.

We are first-time home buyers and our realtor told us about First American and we trust her. When I submitted a claim to First American, it was easy and they answered all my questions. They were on top of it so I didn't have to worry if they would send someone out because we had to get a different contractor for our stove and they were able to take care of that for us. After a day or so, the tech contacted me but I didn't like him because he felt condescending. He came in for the knobs on our old stove and changed it. However, it still wasn't heating up so it was something else that was wrong, not just the knob. He was in such a hurry and I didn't like that. But it's been good since the repair. However, I don't turn on the preheat cycle because it doesn't work. It's a super duper old stove and we'd have to replace the entire stove but I didn't want them to pay for that since I will be remodeling the kitchen at some point. Their customer service was great.

I have unfortunately been a customer since we bought our house in May of 2013. The first year, we didn't have to file a claim on anything. Year two, our HVAC went out. It took 1 week to get a contractor out to LOOK AT IT and tell us it needed to be replaced. It took ANOTHER WEEK AND A HALF for them to get out there and replace it (this was in TN July weather mind you). We went a little over TWO weeks without HVAC (two adults, two kids and two cats). Here we are year two, stove component went out, contractor got out there within a few days and was able to replace while he was there. Yay!

I contacted First American Home Buyers Protection Corporation regarding my water heaters leaking. I have 2 water heaters. My garage was flooded with water and the leak also started to leak inside my home. I advised the rep I wasn't sure which one was leaking. First American Home Warranty assigned Providence Plumbing to come out and assess the situation. The plumber came out. I advised the water is leaking from the bottom, he stood on top of the platform where the water heaters were stored. He didn't cut a little piece of the sheet rock to see which water heater was actually leaking instead he assumed that only one was leaking. An invoice was submitted to replaced only ONE of the water heaters. I called the home warranty to question why both water heaters were not replaced.

I've been with First American for years. Submitting a claim is easy and a contractor contacts me within a few hours. The technicians are qualified and everything is smooth and transparent.

I'm into real estate and I’ve gotten some of my clients their home warranties through First American. Our representative, Laurie, is great. I called them the last couple of times to submit claims and it has been fine so far, except for the last one. Right now, I have a little trouble getting a technician to call me back on getting a cement pool pump looked at. They’re supposed to call me yesterday but they can’t seem to find a technician to get out there. I even told them I could give them names of some people. In previous times, one outfit called me the next day when I had my air-conditioner fixed. Another was when Sears called to say they’re coming out to work on the microwave the next day and it took them about a day.

The compressor went out on my air conditioning unit. First American sent out a contractor to look at the unit. They diagnosed that the compressor was dead and that my unit needed it replaced, this part is covered. They also noted that there was no filter drier or fusible disconnect. After the tech came out I looked at the unit myself. I work in Industrial Refrigeration and have a some understanding of home HVAC. I noticed that my refrigerant caps were missing and that the coils were dirty so I cleaned them and purchased some tamper proof caps. The next day I received a quote for $670.00 saying that they could not perform the covered work unless I authorized the uncovered work. The uncovered work was for installing some electrical work, coil cleaning, tamper proof caps and charges for modifications to the lines. They alleged that my air conditioning unit was in violation of a building code and that electrical work was required.

I am on a full force contract with the Contract # ** currently and the property address is ** Way, Dublin, CA 94568. As you can see more detailed description with the service request # ** and your team has failed to fix the issue or never made an attempt to fix the problem (or giving assurance that you are there to help) rather than pushing it back. Since the request is closed without fixing, I created another ticket referencing the same and the new request number ** was closed very rudely.

I purchased my home back in August of 2015. At the time my agent suggested having a home warranty to cover major items and recommended First American. Since it was going to be a rental property, I saw it as a great opportunity to protect my investment and give me peace of mind for the upcoming year. In December of 2015 the furnace stopped working and First American sent out a contracted furnace repair specialist. They diagnosed a possible problem and ordered necessary parts.

The previous owner of the house we purchased had the First American home warranty and I continued it as their rates seemed reasonable and they were easy enough to deal with it. I submitted a claim at least three times and I just called and spoke with the rep and they've handled it. I've always gotten a call from the vendor that was coming out to do the work relatively quick like by the next day, and they've always kept their appointments, so I've never had an issue. I think that, most of the time, I've always asked questions and they've always been very friendly and helpful, and made suggestions to help me. The overall quality of work done has been excellent.

Submitting a claim to First American was fine but they have a problem with their bookkeeping because they say that I didn't pay when I did. I had to make copies of my receipt to show that I had paid for a service that was done in May. Then there was another letter on the other claim that was done. So I'm not impressed with their bookkeeping because they don't know what they're doing. On the bright side, they were very prompt in calling who was gonna come here and take care of the situation. Also, the technician who came was fine and I haven't had any trouble since he serviced my appliance.

First American was part of the closing deal on our home and I just continued on with the policy for convenience. I'm going on my third year in the policy. The process of submitting a claim is painless but I wish they would use different contractors. Usually, within a couple of days a contractor gets in touch with me.

So far, everything has been great with First American. I've filed some claims with them and every time that the service is done, it's been really well. I gave permission for my property manager to be able to put those claims through so it's super easy to file them. I don't even have to be bothered with that. I just make my monthly payments. We're a military family so I live out of the state and my property manager stays in my home. First American makes it so much easier for me to run it when there are issues. That's not something that I have to worry about with all the other stuff that we have as a military family. It is an awesome program and I've recommended them to people. The investment is worth it and I'm saving more money by paying the small monthly bills than I would have on the claims that I filed.

I have First American as my warranty provider for five years now and it's been a great experience having it. I've always had very good experiences with the contractors and they do very good work, except for one time and it was some years ago. The very last time I used First American, my air went out and I told the rep that I really needed my air back on because I had my grandchildren. She got on the phone and tried her best to find a contractor that worked on the weekends. I know she tried her best to get someone out on a Saturday, but she couldn't. She went above and beyond to try to do that for me.

We’ve been with First American for 16 years. Submitting a claim over the phone has been positive in general and the technicians have been fine. The quality of the work has been fair. Sometimes it takes a while to get a service person out here. If I need an air-conditioner, they don’t buy the best quality but what I like is they offer the pay-out option or I can get a check and use my person to put it in.

Know when you use this company, they will approve your claim over the phone. They will make you pay the service fee for their technician to come out. Then they will deny your claim based on pre-existing conditions. They won't have evidence that it was pre-existing, just state that it was their opinion it was pre-existing. Don't waste your time or money with this company. I STRONGLY SUGGEST USING ANY OTHER HOME WARRANTY COMPANY. This company will scam you out of your money, at least that's my opinion.

If something goes wrong in the house, it's good to have a home warranty because it costs more without it. A friend of mine was using First American and had a good experience with them so I signed up. I've had several claims lately and two of them were handled very well, but the last one was not. I put in the request online for it, followed up and the contractor that was supposed to contact me to set up an appointment never did. I tried to call the contractor but my voicemails never got a return call. Then I reached back out to First American and they said that they will be calling me but they never did. So it went on for three weeks and it took a total of one month for our running toilet to get fixed. The contractors have done good work but there is an issue with timeliness on getting requests fulfilled.

I've had the house for a few years now and never had a warranty program for inside of the house so decided it was about time I get something. I priced out First American and they were reasonable on their prices and the initial call fee. I had one of the central units go down and it took about three days to get it replaced. They actually couldn't repair it. They have also replaced a stove for me. Their reps have been helpful in getting me to the right people and talking to the right places that I needed to call when things had to be replaced. They were also considerate of the problems that I was having. The technicians came within a day from the time I filed my claims and the quality of their work is great. In fact, I haven't had anybody come back and redo stuff. Everything has been done professionally and were taken care of within a reasonable time.

The upstairs air conditioner stop cooling late Friday evening. A phone message was left for First American Home Buyers Protection on Saturday morning, July 16 reporting an air conditioning problem. A return call from First American Home Buyers Protection was not received until July 18, Monday AM. Forty-eight later!! The next available service call appointment for air conditioner repair was not until Thursday July 21st! The heat index is in the triple digits. I do not understand how a company gets away with negligence! Health concerns alone should be enough for this company to do right by their customers. Shame on you Brian **!!

I have been in contact with both the contractor and American Home Warranty on a weekly basis for over 3 months now. I am trying to get a whirlpool tub repaired. What good is this warranty if we have a 1 year coverage and we give the contractor a year to complete the work. Might as well not have any coverage. I am out the service call cost and no work ever happens. What a waste of time and money.

This is the most crooked, shady company out there (and that's saying a lot since most warranty companies are bad to begin with). I have called in three different warranty claims and they have found an excuse to deny every single claim and that's despite having purchased their most comprehensive most expensive plan. Their contractors are all unprofessional and they have tried to up-sell us every single time. I will never deal with First American again. Their "claims resolution" team is a joke. They are all in Central America and they can barely speak English. They will put you on hold for 30 minutes at a time and do absolutely nothing. I would rather pay 10 times more and deal with a reputable, professional company than to deal with these shady people. Never again.

Has taken 2 days to get someone here to fix the water heater. He looked at it for 2 minutes. Has to call in to find out where to get us a new one and thinks it all won't be covered! So.. another day or two without hot water! I'm done with this company. Years of paying our monthly payments, this is our first claim. I could have paid for this fix twice by now! No more wasting time and money on them!

Filing a claim to First American has been very good and very easy. Though the first technicians who came out were not very professional or polite, and they didn’t fix the problem, the second one was really friendly, nice, really helpful, and answered any questions we had. He fixed the problem and we haven't had an issue ever since. First American has very excellent customer service and they are very helpful when we call in.

When we purchased our house, our real estate agent set up First American for us. We've had several claims over the phone and they’ve gone very well. It's always been very positive with the technicians and the quality of their work was very good. The only problem I had was, nowadays, I can hardly ever talk to a person anymore. There's times when I would like to speak to someone to talk about the problem I have rather than just having to leave a message and then somebody calls me from whoever’s gonna come out. I'm an old person and I miss the days when I could talk to a human and tell them what my problem was. Other than this, they’ve always gone real well, and people have been out in a day or two and took care of my problems.

I've been using First American for two years now and I decided to stay with them because they’ve been real good. When I submit a claim it usually takes a day or two to be contacted by a contractor, depending if it’s over a weekend. The reps have always been real nice and helpful and the technicians fix the problems pretty fast. The quality of work performed has been excellent. I'm really happy.

So far, I’m happy with First American Home Buyers. When we bought the house, the policy was part of the deal so we decided to extend it, and it’s been good. When we submit a claim, they promptly respond to the call. Normally, the vendor that they choose is supposed to call us within two days, and we haven’t had issues in that respect. The technicians have all been good, professional, efficient, and knew how to solve the three issues that we’ve had. Their work has always been good.

I bought a home warranty for a couple of my properties because it looked like the things in them were not going last. My real estate lady advised me to use First American. It has always been pleasant and easy making a claim to them. I have learned how to do it online which was easy and when I talked to their reps, they were understanding. Within 24 hours a contractor would contact me, although I did have one incident where no one called me back, so I called them. They said that it was sent to the wrong contractor. But within hours, they got on it and someone else called me. The technicians have done what they were supposed to do and their work have been perfect.

First American offered more than the other warranty we had. They covered our appliances and the other provider didn't. My husband usually calls and they listen, understand what we need and take care of it right away. A contractor usually contacts us within a couple of hours. Most of them have been very good but we had one that was not great. He was only interested in collecting the check. He asked for his check 16 times, first thing coming in the door and then every few minutes and I wasn’t pleased with him. But the quality of the work overall has been excellent.

When I first started with First American Home Buyers Protection they were good back then. I've been with this company for thirteen years, and my last two years experience with them has been difficult. This past two weeks my AC has been broken, and until today my AC has not been fixed. The service is getting worse so I need to switch this company because I have been calling them every single day, leaving messages and I never get a response. Finally someone responds and she says "you need to talk to the manager", which I have been trying to reach for the past four days, and haven't gotten a single response.

Almost always, the person that First American recommended was quick to call me back and seemed reliable. I had one incident where the guy couldn't come until the next day because he had an emergency but it was my garbage disposal so it wasn't a huge deal. The contractors also seemed knowledgeable and I didn't have anybody that left a big mess.

I've been a policy holder with First American for the past 12 years since I had my house. I got a home warranty because I own a house and things break all the time, and it's very expensive to repair them. I've stayed with First American over the years because they've been very responsive and I like them. It's very easy to submit a claim. After I file the claim, First American submits a work order, and then it's the contractor that takes forever. Usually, it takes them about one or two days, but in my recent experience it had been a week and I was very unhappy about that.

First American approved replacements and new parts for over 50 people in the Sacramento area, they NEVER paid us back for the services rendered. Please understand this company will do anything to not pay for your appliance or Heating and Air to be repaired and will continue to use contractors that cut corners because they won't pay them what it costs. They use a flat rate and say we will help you get your business started with free leads - call it advertising! They are abusing small business.

First American has been by far the worst company I have ever dealt with for anything. Like most insurance companies they try to avoid paying claims but in they seem to take it to a new low. We filed a claim over 7 weeks ago for broken refrigerator which they could not repair. Every step of the process has been drawn out as long as possible with days between returned phone calls and weeks between service appointments and now that they have finally accepted they cannot repair the unit they are doing everything possible to avoid paying out my claim and blaming the service provider rather than taking any responsibility.

When we bought our house, First American was offered to us. It’s very easy to submit a claim online. The only thing is that, sometimes, the people that are supposed to come to our house don’t call within the two days. I’ve done four claims in the four years I’ve been here and two of those times they’ve called me back within two days. Their work was great quality. Overall, they’re very easy to deal with and have a very economical price. They're a really good insurance company.

Having a home warranty is a smart thing. I can’t do all the different things in the house and sometimes I won't have the full fund, so a home warranty is worth it. I trusted the person who referred me to First American, however, I haven't had any good reactions from the technicians lately. The last company I got, Easy Flow, was horrible. They tried to get me to pay all these extra money I didn’t need to and then they had to come out three or four times before the hot water heater worked. They had to replace a part on it with a brand new one and as soon as I thought it was all over, I got a bill from First American for my co-pay that I’m supposed to pay when they first came out. I already paid it but Easy Flow denied it. Luckily, I have the invoice to show that I paid the $60 cash to the tech when he came out. They are total crooks.

First American has pretty fast service and effective, too. They send somebody out right away. The first time the technicians went out, it was for my ac unit and they filled the freon. My husband was the one who was here when they went out two times and he said the experience was fine. He was also happy with how the technicians explained everything.

We've had First American Home Buyers Protection for seven to nine years, and I haven't had any problems or complaints. When we bought our house, it came with a year's protection. We stayed with them over the years because I thought their home warranty was a good deal. We've had to have several things replaced, so it saved us money and they've always done everything very well. The only thing is, my dishwasher has gone out, so I'm getting that fixed and that's taken the longest of any claims that we've had. But they're having to deal with Sears which is causing the delay.

First American is a good company. I liked it because it had better coverage as far as no cap limits on certain things. I've only had one claim and it was no problem. Their techs were knowledgeable in their trade, contacted me immediately, and got my issue resolved in a short period of time.

I got First American to have an extra protection since I'm buying a house and it's also part of the closing deal. I've stayed with them ever since because everything's been efficient and very good. Submitting a claim was very simple. I called the number, someone got in touch with me, made an appointment and took care of it. The parts were ordered and installed and that was it. All in all, it lasted about a week. They were very professional and everything went smooth and great.

Overall First American is a wonderful company. They have provided me with prompt service and I recommend them to friends for all of their service needs.

Filing a claim is easy - getting a contractor is NOT. Also, somebody MIGHT get back to me in 2 business days? One contractor they picked has been in business for less than 1 year, the next contractor has voice mail that's full! Even to ask for a different contractor could take up to 24 hours! But who needs air conditioning, it's the middle of a heat wave?

I used to be with another home warranty group, but when I read an ad from First American, I called them because they covered some things that the other ones did not. Reaching them through the phone to submit a claim is sometimes difficult, but once I do, everything is fine. I've filed a couple of claims and depending on the situation, I have received a call within a couple of hours. And the longest I've waited was two days. The technicians who came out have been professional and did their job well. I have no complaints on the quality of their work. I've been with them for so long and I would definitely recommend them. In fact, I have recommended them to my sister.

I purchased a new townhome, and I thought that a home warranty would be the best interest to make sure that everything is working properly, and if something were to happen, I could have that covered. My realtor said that she has heard good results with First American, so I decided to go with them. When I submitted a claim, they called right away to set up a schedule. The technicians arrived late but they finished the job, so I was very pleased. Also, they were proficient. They had no questions or hesitations in what was needed to be done. I didn’t have any qualms.

I had a really good experience with First American. I've always had a home warranty, and got First American since somebody talked to me very highly about them. When I submitted a claim with my refrigerator, the first technician they sent wasn’t so good but the second one was okay, and the fridge was finally fixed. I’m really satisfied.

I've been with First American for 13 years and I've been happy with them. I do most of my claims online so sometimes I have to follow up with a phone call to clarify with what the website doesn't really address but 75% of the time I do it myself on the internet. Usually, after two to three days the technician contacts me. They've been really helpful. Every time we've had a claim, they had a contractor schedule a service call. However, I don't like that they have contracted rates for equipment and for repair parts and that usually seems to take a long time. But overall, they have great service.

I've had First American since I bought my house more than 20 years ago and they’ve been good ever since. I didn’t have a problem about submitting a claim. I'll call them, they take all the information down, then call me back with the provider of service. It doesn’t take long. They may take a day or two but the provider will call me within that day. I haven't had any complaints with the technicians' quality of work. When I had a problem with my bathroom, everything went good but First American didn’t follow up like they normally do. I've been waiting for them to call. They dropped the ball a bit on this one. But in general, I would recommend them.

I know that things break down in my house so I got a home warranty. I felt like I would get good value for my money with First American. Everyone's been friendly and able to help me out with my claims. There hasn't really been too much of a hassle and the claims representatives have been fairly nice. For the most part, the technicians that came to my home have been fair and knowledgeable. I like the quality of work.

I have a First American Home Warranty contract. A service technician came out and FA claims the technician submitted a report saying the insulation within the plenum (A/C duct work) was damaged due to water, not wear and tear. I spent over an hour with the technician examining the unit. The parts of the unit we could see (i.e., the cooling coils) were very clean and free of oil, rust, and water. There is no way to see inside the plenum without taking the unit apart. Given how clean the unit looked, I find this suspicious and believe it is a delaying tactic. If I'm wrong, I will update this review. Very frustrated. Please note, the water noted in the drain pan on the receipt is several inches below and not attached to the A/C unit. This is a completely separate issue.

We have been customers of First American Home Buyers Protection since 2013 when we bought our home. Until now, they have resolved our issues without much delay and we have been satisfied. However, our central air conditioning unit has had to be repaired every year, a minimum of 3 times. It is an old unit, but they will not replace it unless it is unfixable. This year, someone had to repair a leak and replace Freon in April.

This is my first home and the AC upstairs stopped working. It's the summer, so it's very hot and even hotter upstairs. I called First American and submitted the claim, an AC person came out to check and wrote their report. The claim was submitted but not before I was on hold for 20 minutes. When I told the rude guy that I was on hold forever; he gave me attitude and said that I was only on hold for 15 minutes. Really, just another bad person at the company. They found the coil that needed to be replaced but it was in another state and they still had to put in an order for it which was another few days. I have 2 young children and being without AC isn't okay. I ended up finding the part locally, yet they wanted me to wait for it being shipped from another state?? No way, how dare they.

The technicians contracted by First American were always pleasant. We’re satisfied with the quality of the work.

They will not call me back, they will not contact me at all. I have sent to messages through their website as well with no response. They have hung up on me. They did not tell me when they closed my claim unresolved. I feel like I got sold a lemon of a policy due to lack of communication and unethical reports of "Completed" work order when there was no such thing. The plumber came in, looked at my issue and then called them to verify coverage. They told HIM not me that I needed to send them the home inspection to show this was not a pre-existing issue.

We placed a service claim on 6/16/16 for our tank-less water heater. We have called First American and if we can even get through all the automated service, hold times are up to 30 minutes. After 3 weeks we are still waiting for it to be fixed/replaced. The contractor has been giving us the runaround, every day we call them and every day they say they will be there this evening and they never show up. We were informed today by First American that there was $450.00 in additional charges that we would have to pay out of pocket and if we agreed to the charges they would expedite the shipping of our water heater, which the contractor has been telling us he already ordered weeks ago.

A/C unit went down 6/9/16 and we immediately submitted a claim to FAHW. After multiple contractors were assigned who were unqualified to work on our Carrier system, we finally had a diagnosis after a week. The motherboard had gone bad. FAHW of course refused to cover this part so we were $950 out of pocket at this point. After replacing the board, the unit still did not work and we were told that the compressor was bad.

We bought 1 year home warranty when we bought our house. This spring, we experienced water leaking in our basement. I called and file a claim. The company sent the plumber out. They took a look at the water pile and told me it wasn't plumbing issue and took my $65 check and left! I still have this issues after month. Then when I called my Ever Dry service they came and told me that I had a leak in my water pile! I called First American, they told me that they didn't have any report for the claim!?? And they couldn't do anything for me! And I had to open new claim and pay another $65 for the same issue! Also I was told it wasn't First American fault since they didn't know anything about the plumber!!!??? I DO NOT recommend this service!

Submitting a claim online was simple enough . The only problem I have is remembering the make and model of my appliances but I've bypassed that. The first time I did it I thought I had to know it then I went down a little bit more and it’s not necessarily so. So the first time wasn’t as straightforward as one would want.

I advise caution when dealing with these folks. We paid monthly fees for more than 4 years. There was usually red tape / bureaucracy to deal with, and oftentimes the repair service provided was slow and mediocre. We recently canceled the contract after having an emergency service claim rejected for what seemed to be an arbitrary, capricious, and unreasonable basis. I suggest that anyone considering First American to take the monthly premiums and set them aside in an emergency repair fund. You will save money in the long run and have the flexibility to get repairs done when they are needed, using contractors that are known and reliable.

It’s been relatively easy and smooth submitting a claim to First American. They take care of it pretty much in a quick and orderly fashion. The technicians have been very friendly and informative. They do good work.

I called First American when my dishwasher wasn't working, and they came out, looked at it, and said, "You need a new one". Then, they brought a new one out. I've been with them for eight years and a half and they are prompt. They take care of things within two days, and the service is great. I recommend them. People here have companies that don’t stand behind what they say. And I tell them, “Well, mine does!”

First American is very affordable and it’s been great with problems such as our air conditioner. I haven’t had any problems submitting a claim - it’s very easy. Their reps were always courteous. They’ve been great and I enjoy working with them. We’ve had a couple of problems with some of the technicians though, but when I called back to the person I talked to about the claim, they were resolved very quickly.

My realtor recommended First American to me. She had dealt with them before and gave a very high recommendation. I followed her advice and I've been with First American for about four or five years now. When I first bought my home or my condo, there were appliances that I didn't know what condition they were in since I didn't buy those appliances. So, I felt better about having a warranty because of that.

First AM had changed the contractor to Sears. The Sears technician came promptly at the appointed time and completed the repair. I am thoroughly impressed with professional quality of Sears technicians

When we bought our house, it was a short sale. The people that did the closing recommended First American Home Buyers Protection and we had to purchase that on our own. We've been with them for three years since we wanted to make sure that things would be covered because we couldn't really afford to go buy new stuff. We had to go through talking to people when we submitted claims to them, but it was usually quick. Their technicians all charge us $60 and do what they can. Their work had been good, though. When we had some problems with the pipe of our septic tank, First American Home Buyers Protection told us that it wasn't covered, so we had to get that done by ourselves. Other than that, First American is doing all right and we've had a good experience with them.

Long story short: I have First American Home Warranty, FAHW with premium service to include coverage of my heating and air. My furnace was replaced and I had to pay a $65 service fee plus I owe $875 to the heating company. Per a local heating and air company the estimated cost of replacing a 66,000BTU Payne PG8JAA024070 gas furnace (which is what I have), is about $1,600. Considering I pay a monthly insurance fee, a service call fee and now have to pay almost $900, I would have been better off not having a home warranty policy and pay for this out of pocket.

Twice I have been given incorrect information over the phone by an associate. The first time I was told an electrical fixture was covered, then as I proceeded with my claim, was told that it was not. Today, I was told my garbage disposal was covered but would require a second opinion from another technician. I asked to speak to a manager who, after a long wait time, told me that was not the case but that the process could still take upwards of a couple of weeks to get the tech out ($60 service call fee of course), then order the parts to fix or replace once they receive his diagnosis.

I have had my home warranty with First American ever since I moved into my house 16 years ago. I'm very satisfied with the services they provide and it's fairly easy to submit a claim. I just make a phone call since I like to speak to a representative. Some of the service technicians have been very good, and some have been excellent.

We've been loyal customers of First American since 2003 when we purchased our home. In the past claims have been submitted and taken care of in a timely manner. Our current claim however, involving a plumbing leak resulting in flooding our finished basement has been completely botched. We are on day 7 since submitting our claim. Day 3 of a 2nd contractor being assigned and no appointment has been scheduled to resolve the matter. Unfortunately, the smell of standing water and whatever might be growing is too much for us to live in our home and it appears we might have to pay someone to come do the job out of pocket before any additional permanent damages are done. Seriously considering other home warranty options as this has been more of a hassle than benefit.

The absolute worst company I have ever dealt with. This is their game... send incompetent technicians, charge you $75-85 to tell you the problem is something unrelated and not covered. They hope that you, the home owner, don't have a clue about basic electrical work, plumbing, or really any common sense. Next, they bounce you around from customer service rep to customer service rep, each one contradicting the other on what is actually covered. Mind you - they provide you with a contract so you can see. And they hope you're not smart enough to read it.

I'm with First American for 8 years. They were good until recently. Lately it has gone bad. This time was the worst. My garbage disposal wasn't working. I took 4 calls to start a claim. The call quality was too bad. Then I filed claim online. Got confirmation but did not get a call from service company (Perfect Plumbing Sewer and Drain) for 2 days. When I called they finally located service request and gave appt two days later. Then they didn't show up for appointment. They did not answer phone call either. Called First American again and after two hours of wait/talk they found another contractor and rescheduled after two more days. They wouldn't let me hire a contractor who would come sooner. Their service is too bad. Totally inconsiderate. I will cancel the service after the issue is fixed.

When we bought our house ten years ago, our realtor gave us First American Home Buyers Protection the first year. It seemed like a good thing so we decided to stay with them. Our experience in filing claims with them has been good. Their reps were very good and most of their technicians have been very efficient. I had a bit of a problem though with the communication with one or two of the contractors over the years but First American was always very helpful in resolving any problems. So far, their work has been satisfactory and I'm very satisfied with them. The company has been very helpful, efficient and their communication level is very good.

I agree with other negative reviewers that sub-par companies are dispatched to do band-aid repairs that do not last. I have not had the same representative from First American during the process and have cannot even estimate the number of phone calls back and forth with multiple reps and no resolution. My family has had no refrigerator for 3 months. In the heat of the summer we have no cold anything. I never get the same rep, solution, or answer. They call me, I call the people I am instructed to call, and I am told by others it is not my place to make calls. First American is no help. You are better off with no insurance as at least if I did not have the coverage I would have just solved my own problem. At this point I have paid for repairs that did not work and wasted countless hours on the phone. No return calls, reimbursements, or fixed appliance. Go elsewhere for your Home Warranty needs.

I bought my house in April 2016 and within 60 days there was a leak from the second floor bathroom to the first floor walkway. I called them for the first time and it was 22 minutes before I talked to someone. They stated they would fix the leak but will not fix the damages that the leak caused. They sent out a plumbing company 5 days later. They put in 4 holes in my ceiling and I paid my 65 fee and they said it's a gasket. They did not fix the holes after they left so I called First American back and they stated when they receive the report from the plumbing company they will fix the holes.

Had I written this review 3 weeks ago I would have given them top rating. Each time we called, they sent good technicians and handled the claim quickly. Three weeks ago our a/c went out. The tech said the unit needed replacing. Here we are 3 weeks later and no a/c. We are unable to reach the company and the tech said they have complaints about the service for a/c repair constantly. It's in the upper 90's with heat index well into the 100's and we have been without a/c for 3 weeks and we're told the a/c is still in route to the repair business. We will be dropping their contract if we ever receive our a/c. Don't be fooled... for quick inexpensive repairs they are good, but for big repairs they seem to have no time limit.

When we bought the house, we found out about First American Home Buyers Protection and we've stayed with them for twelve years. It's easy filing a claim and it's all automated or online. I haven't had a problem with the technicians that they've sent out too. Their work has been good. First American has been easy to deal with.

Submitting a claim with First American is very easy. I go into the web or call their number to make the complaint and then one or two days later, somebody calls back, and contractor was assigned. I only had one problem with one technician but that got resolved. However, the company is in business to do the cheapest possible repair that they can do and sometimes I feel that the quality of the actual products they used to do the repair could've been better. But I'm happy with First American. The whole experience with them is very easy.

I have a problem with a recent claim with First American Home Buyers Protection. They sent out a plumber and as he was replacing a filter in the shower, he pulled so hard resulting to loose pipes. At first, we thought maybe it was just air in the lines, but it’s not. Every time we flush the toilet or run the shower, it just goes, “Rumm, rumm, rumm,”. So, I had to call them back. They sent another plumber but he said unless we tear out the walls, they can’t fix those loose pipes. So right now, we haven't had anything fixed yet and we don’t know where the phone number is to the first guy. Other than this, usually, with most of our claims, the contractors come out here and fix stuff and we’re good with it.

Everything is easy with First American and I call them to submit a claim and then they come. The last claim was for the garage door because the chain was loose and it was making a constant noise. Just like every claim we submitted, it was quick, brief, and over and done with.

We have a couple of properties that are out of state from where we live. And so, having someone that I could call with problems when something came up was really something I wanted. Looking for a home warranty turned out to be a very good thing that I did. The previous company I was using found some reason not to help us every time something happened. We have a duplex in Oklahoma City and the water heater ruptured and they wouldn't cover it because they found sediment in the water tank. I told them that we're insuring three properties with them and if they don't wanna do them anymore then just continue that way. I called around. I found out that American Home Shield doesn't cover tankless water heaters which we have in our house and they find every reason not to take care of a claim. Then I found First American on the internet and I went with them.

I'm a realtor and I use First American all the time. I could trust them and I have two houses that are covered by them. The process of submitting a claim was easy until my last claim. It took me a month to get a part for my dryer. The first company that came was absolutely ridiculous and I suggest they take them off the list. A guy came in and told me it was a heating element, which I told him that’s what it was when I called. Then he said, "Well, I don't have one on my truck so it's gonna take a while." So, he leaves and a week later, calls and says he got the part, and schedules me for another week in advance. At that point, I called my rep and she called another company and had it fixed. She was very helpful. I'll still use AHS with my clients.

It's common sense for whoever has the home to have a home warranty on it too. I talked with a couple of home warranty providers and chose the one with better options and more options. I went with First American and submitting a claim with them was an easy process. I like the way they do it but sometimes it's getting with the representative and talking to them is tough because I would stay on the line forever. But they're good. In a day or two maximum, we get a phone call from the contractor.

I've been with First American ever since I've been in my house. I have it in case something happens inside the house. My experience when filing claims with them has been fair and the quality of their work is good.

My air conditioner went out and contractor can't come until Wed. of next week. It is 90 degrees in my house. I called First American back to get a closer contractor but only want to send someone that is two hours away from my home. The heat went out in this unit this back winter and it took five days to come look at it and another week to get part to fix. My old HVAC guy fixed same day or next day at the latest. My dryer went out when we first got our plan and it took a month to get a new dryer because contractor was from another state six hours away.

I wanted some kind of protection for stuff. A lot of times, it's hard to find somebody that does work on air conditioners and so I looked for one. My brother said First American Home Buyers Protection was good and that they were different. They backed up and did what they said. It was easy filing a claim and I had no problems. I had a water heater checked and I also had water in the pane upstairs. When I called, they got right on it, and they sent somebody out. I had something else done and everything was right up to par.

I've had a warranty with American Home Shield and their prices were too high. I thought if I can get the same coverage for less money, it would be better. I had no problem with First American, however, submitting a claim is not real easy because their hold time is bad. It takes maybe ten minutes but the people are good once they get on the line. They're friendly, nice and very efficient. The first technician sent was great while the second one didn't complete the service so I had to ask somebody to come back and that's been reported. The problem was fixed but I had to pay twice.

I love that I was provided the option of insuring my appliances. I have a high dollar Samsung washer and it was over 500.00 to repair it. I paid 75.00. My warranty just paid for itself. They also send reputable companies, in this case Sears, not some shady unknown repairman. My washer was only fourteen months old, so it was unexpected, but I'm so happy I had the warranty. I couldn't find my policy number or anything but they pulled it right up without any issues. Everyone was polite and knowledgeable.

I have FAHB. I've used them for 3 different appliances, 2/3 calls the first person they sent out failed. One was the garbage disposal. The guy "fixed" it. Then in like 32 days it went out again. Because it was more than 30 days, I had to pay again. It cost me more than if I didn't have a warranty and just replaced the thing. Second fail was my air conditioner. It wasn't cooling, so I had them send someone out. The guy was supposed to be here from 12-4pm. After me calling twice, he finally showed up at 8pm! He said I was low on freon. I knew it had to be more than that seeing as the unit had been serviced less than a yr ago. So I called my own people that I trust. Even though it's only been a week since the FAHB person came out, I am low on freon again! My guy said I have a leaky coil and honestly the whole unit needs to be replaced.

If I owned this company I would be embarrassed to have my name connected with it. Service techs are horrible, customer service lines in South America... incompetent. Don't waste your time or money... all you will get is brain damage. I WAS FORCED TO GIVE IT 1 STAR TO COMPLETE MY REVIEW.

Absolutely terrible customer service. I have been a customer for over 5 years now. I have a newborn baby that is 2 weeks old. On 6/19 our A/C unit went out and we called to place a claim. A technician came out to our house on 6/20 and FAHB "sent a replacement part" so that the unit could be repaired on Tuesday. FAHB sent the wrong part. I called and spoke to a representative (OUTSOURCED IN CENTRAL AMERICA!) who assured me that the new part was ordered for delivery on 6/22. The part is not here. I called and waited 30 minutes for a representative to answer the phone. THIS time I was informed that the part may not be available until 6/24. I HAVE A NEWBORN BABY. He is crying and sweating because it is 85 degrees in our house with fans blowing!

We have our house covered with First American for more than 20 years and their reps are very helpful. They did their job and I don't have any problems at all.

Anytime I've called First American, they've been very helpful. My husband dealt with them originally and I just continued to carry the warranty over after he passed away as there were no problems. The technicians do their job and I've had nothing but good experience.

I called First American to report an emergency. Sewage and water from an overflowing toilet was coming out of my vent and light from upstairs and ran down through my vents and lights. I called First American and reported as an emergency. They did not relay the message to a plumbing company as an emergency. They came the following day. I had water on the first floor of my home. First American did nothing about the situation. The plumbing company had no resolution and did absolutely nothing.

It worked out good with First American. However, sometimes they don't get the people out here very quick. I don't like filing the claim through the computer and would rather talk to somebody right away. Sometimes it's difficult talking with them too on the phone because they can't speak very good English. The technicians are good. I’m happy overall with First American and have recommended them.

I'm happy with First American. A friend of mine referred them when I was looking to get a warranty for my home. Overall, submitting a claim with them has been fine. The technician that came out was nice. However, it took him three weeks to come out, but that was fine. I'm still having some problems but I'm not going to call them unless something breaks down again.

The people from First American come do their work and they do it right. My wife's the one that calls them to request for things. The claims process has gone smoothly for her. The technicians did quality work and we’ve had no problem in that regard. They did what they said they were gonna do. We had a little challenge, but it wasn’t the repair person’s fault. The factory supplier sent in the wrong part and so we had to order another. They did a good job, we’ve been very happy and we recommend it to a friend.

Not only has my service request not been resolved after First American picked an incompetent contractor, they closed the service request before it was completed because it never was. Maybe they do this to keep their numbers in order. Either way, my Claims "Specialist" will not return my emails and I've called multiple times with no response. I was put on hold for 45 minutes only to receive an email stating they will call me in 24 hours (while I was still on hold). So long story short, it's been nearly 3 months and my refrigerator and dishwasher are still broke. Wouldn't recommend this company to anyone.

Have three claims submitted and no resolution. The technician they send have no idea about what they are talking. First claim - In one bathroom cold was not coming in one tap. Technician resolution: water from fresh water supply is blocked, so not covered by "First American Home Buyers Protection." Called a local plumber, came same day said the flask is blocked changed it and everything is working (had to pay from pocket). "First American Home Buyers Protection" did not refund me, rather were sending my case to collector agency for not paying them for the visit. The technician said he cannot fix and I got it fixed and paid for something I am already paying you guys, still I am the one should be paying.

We're happy with First American whom we've had for a long time, off and on with different houses. It's important to have a home covered when buying a new one as I'd never know what could be going on. I had the option to continue coverage which we did and it's worked well for us. They've always treated us fairly and sent people who could correct any problem. In my most recent claim, the tech who came really knew what he was doing and did an excellent work. We were impressed.

My home was getting older and I decided it would be a good idea to get my appliances covered even though they were in working order. I like the people from First American who I spoke with. They were very courteous and answered all of my questions. When my top oven didn't heat up, I called them and within an hour, the repair person called and set up a time to come in. He was here within the day but had to go and get another of the parts. We made another appointment and my oven was fixed within three days. The work was wonderful. He knew what he was doing. I would highly recommend him and First American.

We had another service that we were not pleased with and asked our realtor for one that was good. He recommended First American and since we trusted him plus the fact that we're new to the area and do not have established plumbers, electricians, handymen as we always had before, we decided to go with the whole warranty service. It's a convenience to us. We've never had any trouble with this particular insurance. We have always had someone call us back promptly once we have instituted the claim and the service has been very satisfactory.

We purchased a property and First American Home Buyers Protection came with it for the first year that we owned it. We were advised to keep it going, so we did. We've been with them for seven years. It's easy filing a claim and it gets handled quickly. Their reps are usually friendly and very helpful. The work of their techs is pretty good too, although sometimes I have to call back and talk to First American. I’d recommend them.

A client referred me to First American and so far, with all the times that we've called them they've had very nice people come and take care of the problems. In my most recent claim which was for the air conditioner, the guy was very courteous and polite. He came very late on the day but was very prompt. The work seems fine as the AC is working now.

We've had First American for more than 18 years and they've been awesome. A lot of the claim submission is automated, but then, it'll tell me who's going to be the contractor and where the information is going to go. They’ll inform me that the contractor will call me and if within 24 hours they haven't, I have the option to contact the contractor (since First American will give me the contractor's number) or we could call back First American. I have a feeling that they do a good job screening whoever it is they contract because I've not had anybody that I've not been happy with that has come out and done the work.

I'm a real estate agent so I refer and sign people up for home warranties and so, I decided to get one myself. I have other choices but because my friend used First American and her daughter also had them in her house, I went with them as well. However, she didn’t really have a good experience with it because she forgot that she had the insurance and she paid for her air conditioner even without calling them. NevertheIess, I submitted a claim for my water heater and it was excellent. They did a great job and were fast. I didn’t really go down there and looked at it but it seems okay. Every time I’ve ever had any kind of problems, they come right out and take care of it. It’s great and I’ve been very happy with them.

When we first bought the house, we got First American and we like the service they have so we decided to keep going with them. I needed repairs for the AC and the refrigerator and it was easy to file the claims. I first call them up, they answer in the first few minutes then keep up with me, tell me when they're gonna show up the first time, call me up in the morning and call me back when everything's done. Their claims reps were very nice and the techs were professional. They called, let us know when they were about to show up and when they got here, they called up, told us what was going on and then fixed the issue. First American has very good service and I will stay with them for a while.

This is our second year with First American. The first year was ok, but we only had one claim with them and it was a plumbing claim that was fine. Earlier this week, we filed a claim (actually for the same issue with our kitchen sink) and after not hearing from the assigned contractor for over two days, after several attempts from both the warranty company and ourselves, we called to request a new contractor. They tried to contact the plumbing company again without success and finally agreed to give us a new contractor. The second contractor (who was assigned as an emergency plumbing service) called around 12 and then we couldn't get ahold of them after 5 attempts at calling that same day.

A couple of things happened in the last two years since we bought our home and First American sent people out when they said they would. Those people were professional, courteous, and got everything resolved. There were no hitches or problems. The most recent claim had nothing to do with the tech that came out. The service guy was great and he fixed the burners on the stove top, but there was something wrong with the wiring and the stove would come on by itself.

First American came with the house I bought back in 2007 and I kept them since. I’ve been able to do submit a claim online and they’ve been quick to respond. The reps were very professional and understanding. They do what they can to meet whatever need I’ve got at the time so I’ve been very happy. The technicians they always send out are also very professional and thorough. I haven’t had any issues about the quality of the work done. No call-backs or anything like that. I’ve been really pleased with First American.

Submitted claim on Saturday, contractor arrived and submitted report on Tuesday. Replacement part was ordered on Saturday, was told on Monday wrong part was ordered. Requested a cash out option and was told labor would not be part of the cash out option. On Tuesday called back to confirm cash out amount due to they did not know the part number or cost. Was told they did not have the labor cost (now it's going to be included) and could not give me the cash out option amount. They were going to check with the contractor for the labor cost. Was told I would get an email later on Tuesday confirming amount - didn't receive email.

I had a home warranty before, but First American prices was a little bit cheap. When that home warranty expired, they set in to call me and everything worked out. I submitted a claim through the automated system and that part was easy, but I thought someone would be out the next day and they were not. It wasn’t assigned to anybody until I called back and got a live person on the line.

When we bought the house, my realtor said it was with a free first year with First American, then we renewed it. It seemed like that's good to have just in case. My experience with First American has been great. Submitting my claims was really easy and fast and the technicians that they sent were great and professional. They got the work done really fast.

A relative of mine had shared that she had First American, so I went ahead and reached out to them. I haven't had any problems with them. I've had two recent claims, and in both instances, the individual that they made the referral to, was courteous, knowledgeable, and friendly. All the experiences were very good. If I put in a claim, it's attended to expediently, so I'm very satisfied with the service.

I have several friends with First American and they spoke highly about it, and I ended up signing with them in July last year. It's 100% customer satisfaction when submitting claims. This is my second time to submit a claim. I wasn't so lucky, it happened in one month, two ac with problems. But luckily, the second one wasn’t a big deal. The first one was some issue. We live in Texas so our AC is constantly running, so it happens. The guy came, fixed it right away and left. Now, it’s working perfectly and I'm happy. I would recommend them to other people for sure.

Placing a repair request is very simple and a return call from the contractor comes quickly. From that point on it is downhill. The personnel that you get to answer the phone for inquiries are not well trained and have bad attitudes. I have practically begged for assistance in resolving a dryer issue. The first time it took a month to get it fixed because they and the contractor failed to place the order and then failed to come out with the part without harassment from me.

My husband was the one that called First American because he felt that getting a home warranty was necessary. Everyone else was so expensive so we went with them. Once we submitted a claim, and we did not have any problems. They were prompt and would call if they were going to be late. We've had professionals come to our home and they worked very well. Everything was great.

My boss uses First American as his home warranty company. I’m the one that takes care of the calls and the work for him and our experience went very well when we submitted a claim about his air conditioning. The process was easy and their technicians were on time, efficient and very knowledgeable. Their work was done very well.

When I first bought the house in Tennessee, the Home Buyers Protection warranty came with the year of it so I kept it up. They have always been good and it's been awesome.

We purchased a home warranty with our new house. Our water heater developed an internal leak and needed replaced. The technician who came out told us there would be $350 dollars in uncovered expenses. One those expenses is $80 to attach the gas line to the new unit. We contacted the company to request a payout to choose our own contractor, and they are not willing to give us enough money to purchase a new water heater. The contractor they are trying to force us to use is billing First American for supplies, and then charging us for labor. They do not care that their contractors are ripping off their customers.

When I bought my home five years ago, a fellow gave me First American policy. I’m happy with them and they do well with me so I stayed and I just kept renewing it. Our most recent claim was about our microwave that went out which they replaced with a new one. I’m happy with it. Their technician was wonderful. He was great and very, very nice. I'm 100% happy with the quality of their work.