First American Home Warranty Reviews

Filled out a request for my heater which there were multiple issues wrong with. The first contractor replaced a part which was a bandaid and now the whole unit went out. No heat in sub-freezing temps. They send information out for contractors out of the area 90 mi. away. Well there is no access to the town due to snow in the mountains around Klamath Falls. There are many contractors locally but they aren't theirs. Called a contractor out myself and now they won't reimburse my out of pocket expense when this was after hours and it has to go through their contractor dept. during business hours. So either pay it myself or wait overnight in sub-freezing temps. for them to wake up out of their cozy warm beds.

I have had to replace a water heater before in my other home. I had some knowledge about the cost. So when I was informed on the day of the repairs that I had to pay 1,040.00 for incidentals and First American was paying for the rest, I was furious!! I knew I had been screwed. It was 4 days before xmas and my kids wanted to go home, so we paid it. You can google the cost of a water heater installed. I was not displeased with the work of the contractor. The only thing First American did for me was make a phone call.

I've been here in Tustin, California for about 10 or 11 years now and the whole time, I've been with First American. I'm getting along fine with them and it's easy to submit a claim. They also come on time and I enjoy that they don't overcharge and that they've got good people that do the work. The only thing is that sometimes if something goes wrong, I can't get someone out on a Sunday unless it's an emergency. I wish they would do more work on Sundays because it seemed like when I got things that go wrong, it happens on a Friday or a Saturday.

I've had First American for so many years. It's extremely easy submitting a claim with them, in which I prefer to speak to a person and not to do it online. The representatives were always polite and usually, the wait wasn't too long. The providers have all been good too. I've had one that was urgent and the contractor was nice and came right out when my toilets were funky. I love First American. A $65 service call is paid monthly but when one is in a retirement mode, it's nice to not have to worry about calling a repairman. I'm just surprised that I didn't get a letter from First American after I did refer somebody. I thought they would have said, "Thank you.” to me.

The heating unit was not working properly to achieve the correct temperature. The problem was misdiagnosed the first visit, but corrected the second visit. The heating company and the technician were very courteous and professional. The problem has been corrected.

I've been a customer of First American since we moved in here seven years ago. I've been paying it for months at a time and am glad I have it when I do need it. They take care of everything. When I submitted a claim, I called in and asked them if my issue was covered. They said yes and gave me numbers. They told me that this guy from a plumbing company would contact me. This guy did, came out and said that it's a problem. He then called First American and the next day, he came out with a water heater and replaced it. I already have recommended First American to two people.

I was extremely pleased with this company. Excellent customer service from the first phone call which I received a day after placing my claim with our home warranty company. They found the plumbing problem and fixed it the same day. The repairman was very knowledgeable and professional. They arrived on-time and resolved the issue immediately. Would highly recommend this company.

I woke up to a geyser in my front yard. Put in a claim online and then followed up with a phone call at 8 am. The rep I spoke with put me on hold and said he was finding me a contractor who could come out that day. While on hold, I pulled up my service request online and viewed the name of the contractor they initially assigned. I pulled up reviews on that contractor and found they had all one star reviews and their standard MO was cancelling or no-showing on appointments and it ended up weeks or months out before the issue was finally fixed. When the rep came back on the line, he told me the contractor assigned would come out today, so I shared my review findings and said I wanted another contractor. He said they would find me one and call me back within two hours, and, if they couldn't find a contractor in that time, they would let me engage one myself and get reimbursed for expenses.

When we purchased our home, the sellers had purchased a First American Home Buyers Protection that covered all the major appliances. Six months after we moved in, the heat pump broke. It was not fixable. So we filed with First American. After some legal pushing, they sent out a local firm who begrudgingly put in a heat pump. It was too small and installed improperly, so it leaked. Never worked well. Now we are in the coldest winter ever and no heat pump. We have had lawyer send letter to both First American and the installers, to no avail. No one is responsible and we need to come up with $6,000 to replace a heat pump that was suppose to be covered. They are crooks and will fight you the whole way if you do have a claim, or they will replace it with shoddy merchandise. Run the other way.

First American did their job well. Their people were very thorough, polite and kind. I appreciated that they made us feel we were very important, like our needs were their needs. They were very apologetic that we had been without heat for so long. They didn't have to go through that, and we're just a client, but they did have empathy and sympathy.

I've used this company 7 years, but it's been a while since I filed a claim. Monday I called about my furnace not heating properly, with a burning smell. They sent out a technician later that day. He didn't really speak English, but led me to understand he was ordering a part, which would take a couple of days. I never heard from him again. I called First American again this morning, 5 days later. They said what was proposed was a "modification", not a repair, so I would pay $645. What does that even mean? This seems like bait and switch to me. I pay extra for a plan that not only covers repairing/replacing my furnace, but disposing of it.

I have a two-storey house and was concerned that one of the big items that may have gone out on my home warranty then was going to be my AC and heat pump, which was on my roof. The warranty company that I had at the time would not cover crane service so I researched and discovered that First American did. That's why I switched to them. One time when it was super busy and cold, it took a while to get service but in most cases, I got responses back really quickly. And usually, within a day or two, I'd get my service taken care of. So, I like First American. I recommended them to my sister in another state.

First American will try whatever they can to stop from paying out on a claim. They will asked for fourth or fifth opinions, they will ask for documentation to be faxed between specific hours. Their customer service team will also hang up on you or put you on hold for over an hour (this happened to me a few times). We finally paid to repair our garage ourselves and are currently seeking a refund from First American. Do not buy a warranty from them.

We had the First American policy when we bought the house and we continued it over the years. We submit claims online, get a response and we try to figure it out with whatever company they referred us to. The technicians have all been great. Over the course of 10 years, we only had one tech who didn't get the job done. Other than that, First American has been great for us.

Today is January 3, 2017. We filed a claim for our stove on August 26, 2016. First American has given us the runaround and continues to blame "The Contractor" for the delays. To date we have had 3 different contractors. The first contractor came to our house 1 time, took a picture of our stove and said the parts were discontinued. The second contractor scheduled with us 7 times, showed up twice and was unable to repair the stove. First American blamed the second contractor for everything although they did not keep in touch with the contractor to inform him when and where to send the part.

I had called First American and asked them about putting some Freon in our air conditioner. They said that was maintenance and it wasn't broke. I was disappointed in that because I've always understood that maintenance was the best thing to keep from having a repair. But I went ahead and got a contract on this house that I'm in now. When my garbage disposal went out, I called them and it all went well. It was above and beyond plumbing which I've never used before 'cause I haven't had any problems. I was pleased with First American and they were super people to deal with. I had American Home Shield and they were terrible. One of the guys they sent didn't have an office so I had to use a cellphone to get a hold of him. It was a total fiasco.

First American is the worst home warranty company I have ever dealt with. I paid $540 for an annual policy. Shortly after, my ceiling began leaking because of a broken pipe. The plumber they sent to my house did not even have a ladder with him. He could not access the pipe nor fix the leak. As a result, I was forced to pay another plumber $225 out of my pocket. When I asked First American to reimburse me, not only did they refuse, but when I canceled my policy with them, they returned only a fraction of my $540, citing administrative fees. I paid them several hundred dollars for absolutely NOTHING. This is highway robbery. I will never use First American again, and I am warning as many people as I can about their fraudulent policies.

I researched just like you are. They must cover their tracks because from my perspective, they are a complete scam. After waiting 10 days for the service call and paying $65 FA is trying to scam me! The tech looked at the micro and determined it no longer heats because something called a Megatron has worn out and a part is needed. That is what is on my service slip too but when I called FA they told me that the Megatron was abused and not normal wear and tear and denied the repair claim. WHAT! I don't know what a Megatron is or how to access it in a microwave that is built into the cabinet above the oven.

Buyers please BEWARE... When you try to get a high dollar repaired this will give the runaround, lie to you and not fix things as promised. My family has been without hot water for 24 days and counting! That means laundry, no showers, and no dishes. Between the company, the contractors they have and the suppliers no one does what they say they are going to do. All I get when we call is the runaround and people pointing fingers at each other. Please be smarter than I was and save your family hassle, time, frustration and being without basic home necessaries and do not buy from this company!

A friend from church recommended First American Home Buyers Protection over another home warranty company. The claim process was super easy. The claims representative was courteous and able to answer all my questions.

When I purchased my home, First American warranty was bought for me for the first year and I continued it. I've had two claims for my swimming pool. Submitting claims was okay and the process was very easy. The technician was cool and I watched what he did so if the problem happened again, I could fix it myself. It was the same the last time he came and he showed me what to do. I had one other claim a long time ago for my stove and First American took care of that also. So far, it’s been good with them. I hope I won’t have to use them again but if I do, I hope it goes as smoothly as the last times I've used them.

I recently had problems with my heating system which is covered under my First American Home Warranty. So they referred me to a repair company approximately an hour plus away from my home. The repair company then informed me the soonest they could be in my area was in 4 weeks. I then notified customer service that they would find a company sooner and would call me back later that day. NO ONE EVER CALLED... Imagine that!!

My husband and I bought a house in July 2016. Our title company purchased our home warranty as part of our closing (With First American). In November I had to file a claim for our AC and they sent out North Star Mechanical in Dallas. They were the worst AC company and First American was not much help dealing with them either. I had to cancel the claim and pay for someone else to fix it. I went a month with no heat or AC. I have had other warranty companies and never had this many problems. First American needs to do a better job if they want my 600 dollars for a warranty.

Submitting a claim with FAHBP was pretty simple. It was fine interacting with the claims representative. They were courteous and able to answer my questions. The quality of work done by the technician was good and what they came here for to fix is still working.

We have had a warranty with First American for 5 years now, and other than sometimes approvals taking a while with contractors we have never had a problem, until this year. Over 4th of July weekend our well pump went, which meant we had no water to our house. With 3 young kids, including bottle-fed twin infants at the time, this was clearly an emergency. First American was not able to provide a contractor for us over the holiday weekend, and instead told us to hire someone out and we would be reimbursed.

I bought my home warranty from First American because they got pretty good reviews. And it seemed like the benefits were better with them compared to others. I also talked to the salespeople from a bunch of different companies and I felt like the guy I talked to from First American was the most honest and forthcoming. Filing a claim with them was pretty easy. I don't love automated systems generally, but it wasn't terrible.

It's usually easy submitting a claim and we’ve used First American for about 12 years, so we’re good. The claims reps are friendly, helpful, and always get somebody out right away. The technicians are always really nice, we don’t ever have a problem with any of them, and they’re always on time. I've had one claim where they had to come back a second time, but that was not their fault so it was not a big deal.

First American Home Warranty has demanded payment for contractors that never came to my home. First American has demanded payment for contractors who looked at me and said, "We don't even do this kind of work." When an item should be covered, First American's customer service simply deletes that item from the claim, such that their record shows you never claimed it as a problem but you still owe First American for the service call. It's a complete circus. First American is a SCAM, pure and simple. It's fraud. When you refuse to pay for the above experiences, they turn you over to a collections agency. I have no problem with paying my bills, but I definitely have a problem with paying for fraud. First American Home Warranty as a company -- is pure and simple fraud.

We have been with First American for 5 years now. All my experiences in submitting a claim over the phone have all been positive. The contractors they sent me have done a good job. We had no problems.

First American was part of our package when we bought our house. Whenever I need to get a hold of them I don't have their number on me and I can't find them online. I hope that they have a much easier website and a higher search engine. The staff have all been pretty positive. I recently had a garage door needing some adjustment because it wouldn't open. A spring came off. The local company they sent worked it really quickly. The most recent contractor sent out was good. They all do the best they can. We've haven't faced maliciousness or bad attitude. Just ignorance and maybe the inability to use common sense to solve a problem.

I've been using First American's services for four years now. I submitted my claims over the phone, and their customer service reps were great. They had it taken care of and the people called me within a couple hours. The technicians have been great as well. Dennis came out not too long ago and he did the faucet in my kitchen sink. They also had someone out and worked on my stove. In fact, I have already made a lot of claims with them.

I placed a work order to repair my water heater that was leaking on 12/18/2016 11:59am. Due to the possibility that the leak could cause further home damage it should have expedited the dispatched company, AZ Plumbing and Air Conditioning, to schedule an appointment. I waited until 12/19/2016 1:40pm to place a call to the contractor to schedule an appointment. The first available appointment window was 12/20/2016 from 10am-3pm. The technician said that the heater would most likely need to be replaced and that it would have to be on a stand due to code (not sure how true this is being that it is an electric system), and that a pipe will have to be modified to meet with the new height of the heater.

We used First American for the first year that we were in our house that we bought and then we decided not to renew it. Recently I decided to go back to them. The two claims I have submitted to them so far have both been very positive experiences. The companies they sent out and the work done by them were excellent. I have no complaints.

WARNING: DON'T GET TRAPPED WITH THIS WARRANTY. WASTE OF MONEY. You will have deductible of 65$ each time you place a repair and the repair company says it's not covered and I have to pay extra. You have to pay for simple parts like garage hinges or screws too... I have been with First American Home Buyers Protection warranty for the past 2 yrs. I been observing and looks like the companies they tied for repairs and First American has some good understanding of "How to rip off the customer."

We had a Samsung refrigerator which I thought was frozen, but it was broken and First American had to replace a part on it. The Sears repairman that came was friendly and seemed to be pretty efficient. He initially made an evaluation of the problem, and then he ordered the part and returned two weeks later to install it. Everything seems to be working out fine now.

I talked to First American Home Buyers Protection reps, did a comparison with a few others and then I decided to go with them. I've submitted a number of claims to them. There's been one or two experiences with them that's been bad where the technician didn't know how to fix the problem. So, I had to wait for another one to come. They referred another vendor to come and do the work, which they did and it worked. They got it fixed up but it took time. 80% of the technicians that have been here have been good and 20% have been marginal. The one that's been good, has been very good. We never know which we're going to get, but they go out of their way to make sure it works for us. At the end it works out, but time can be a problem. It takes a week to do something that should take a day.

We have had a home warranty with First American for about a year and a half. We have Premium Coverage which basically means every add on to the base policy possible. For the first 16 months, the policy was covering the house as a rental property and the tenants only used the coverage about three times. We moved into the house as our primary residence on the 1st of November and we have submitted five claims since then. None of these claims have been resolved on the first visit. For one of the claims, the contractor has come back five times. In this case, this contractor will schedule a time to visit and not show up and not call. We leave messages on his voicemail and seldom get called back. For these five claims, we have had a total of 14 or 15 service visits. Each one of these are scheduled either from 8 to 12 or 12 to 5. In a 7 week period, we have had to be at the house for a minimum of 1/2 a day for two weeks in total.

Purchased our First American Home Warranty because my Wife works for this company. Our 3 experiences with claims have been a nightmare. Our first was with our Air Conditioner and after being without working air for almost 2 months, and 5 different contractor visits, they failed to properly diagnose the real issue. We submitted pictures, video (with Audio) of the contractors who basically looked at the units and said it was too old and couldn't be fixed. First American was horrible with their communications and every time they sent a "new" company to try and fix it was like starting over...

Every time I call this group I dread the experience. Multiple phone steps just to talk to someone. Then you set up the service call---which might mean 1 week before someone shows. In my current situation, my heater is tripping breakers, because a serviceman First American sent out last December mis-matched my heating unit. It's been THREE WEEKS since I asked for help. They want the same incompetent guy to come back and fix it except that guy is a liar and doesn't show when he says he will. I just want my heater fixed so it doesn't trip my electrical and burn up my heater or start a fire in my home. They just need to send a competent guy and bite the bullet--solve MY problem---I have a contract with THEM to solve my problem and they don't care how long I have to wait for that to happen as long as they aren't out a buck. I just re-signed with them---a word to the wise, DON'T DO IT!!!

In 2009 when I was looking for a home warranty provider, the supervisor I used to work with when I was in the military recommended First American. I've had their services for 7 years now. I submitted a claim on my washer and it went well. The technician came out when he was supposed to and he fixed it. I have no problems as far as how it went and it came out very good. The only problem I have is that they always give extra days for someone to come out. If anything was to break, I know I can get in touch with him, but as far as fixing the problem it will take a couple of days. One time I had a plumbing problem in my shower and my water inside the house went out. I didn't know how to fix it. It was an emergency and they still couldn't send them. It got me angered a little bit, and I was looking at another provider which I got in contact with, but they don't do something like that so I can't use them. So I'm keeping First American because they do it all.

Waiting waiting waiting. Heating, cooling system down. Holidays, company visiting, Nightmare! After the first few days of nothing. A tech shows up for 15 min tops and says parts will take a week or more. Which according to all the reviews I've read this evening could be months. And most interesting it's renew time. Pretty sure that will be a no thanks.

First American Home Buyers Protection was recommended to us, so I went with them. I've had two claims submitted to them. One was a good one and the other one was horrible, but it ended up good eventually. Back in November of 2015, my heater wouldn't come on. The insurance company was awesome through the whole thing. The technician got it lit, but he said the company wouldn't fix it because the parts weren't available.

I've had First American for more than ten years. It was included when we purchased the house. I have recommended them many times. However, I submit my claims over the telephone because I never get anything done online. Their online service is horrible. One time, the technicians didn't do a really good job. I paid for it but I just will not use those people again.

It has been quick and easy to submit claims with First American over the internet. Their website is easy to navigate. My only complaint would be that they use generally half-rated Better Business Bureau people, but they get the job done.

The experience with First American has been positive. I submitted the claim online and their website was user-friendly. But their contractors that tend to come out and do the services should ask a little bit more to know what they are dealing with. The first contractor that came out was a complete joke. I had a microwave that went out and what with the contractor said happened, there's no way it can possibly eventually happen. The reason I know that is because I've worked in the electrical industry. So I had to argue the case and they had to send out a second contractor. The second contractor that came out was very professional and they laughed when I told them what the previous contractor said. They were really good people. First American should have better people that come out and do good work.

We got First American Home Buyers Protection when we bought the house through our realtor. We've been with them for about four years now. We recently submitted a claim and it was easy to get a hold of them, and get them to come out. I've submitted a couple of claims. One was online and one was over the phone. It was easy to use their website. Their rep was fantastic and their technicians were good. They were able to diagnose and replace the issue. I'm happy as can be with their work. They were on time and they got it done quickly, and everything was working the way it should be. Overall, First American was easy to deal with.

A friend of mine referred First American to me. Their website works perfectly. I've had some great experiences with them. I haven't had any major problems. A couple of the instances the contractors sent out were out of the area and a particular one came a good distance to get to my home. However, I wasn't too thrilled with him because he did a good job but I couldn't ask him questions.

I am on day six of being without a working refrigerator. FAHW did not order parts until four days after I had a repairman out to look at my refrigerator, five days after I called in the issue. Now they are saying it will take 3 to 5 business days to get the parts needed. The only fix they had for me being without a refrigerator, after being without one for four days and after I called several times, being hung up on one time, waiting on hold and being treated rudely, they said they would give me $75 to rent a refrigerator. The minimum to rent one is $100, and I won't get the $75 until after I fax over an invoice and then they will mail me a check in 7-10 business days. This is unacceptable and not the first time I've been put on hold for a repair, had to have multiple visits for the same issue until it was fixed properly, and treated rudely by customer service.

I've done a couple of claims with First American and just recently, I had a leak underneath the house and they dealt with it very quickly. Their reps go out to make sure I'm happy. The contractors are great and they did a fabulous job.

First American Home Buyers Protection was a condition of sale that the previous homeowners had to purchase for us to purchase a home from them. We will be two years with them in May already. I usually submit claim by phone. However, when we've had a contracted plumber come to address an issue, he did not do the job well. A second one was then sent at no additional charge. Nonetheless, their customer service rep was very cordial, very conscientious and attentive to our needs. Also, other than the one who refused to do the task, their technician was great. I've used First American six times and their work was acceptable and effective.

I recently had a pool claim in November. I placed a claim and specially mentioned it was a relay on my control board for the pool timer. They sent someone out that same week, however my claim was denied because they don't cover computerized controlled systems? Which was fine the repairs are going to exceed $1500 out of my own pocket, and First American still send me a $65 service fee?

I had to file a claim at First American about a week after I moved into the house when my air conditioning went out. My policy was so new that it wasn't pulling up anything online, so I had to call it in. The service rep was wonderful. However, when I first talked to the contractor, he hoped that my claim wasn't a big issue. First American probably wasn't going to cover if it was because my policy was so new, and that freaked me out. I talked to my realtor about it, who called and said that it should be fine.

First American was personally recommended to me by my realtor and their price was good compared to other home warranty services that they looked up. I've submitted two claims so far, and both of them went well and were pretty easy to do. Both technicians were friendly and it seemed like they knew what they were doing. Their website was also fairly easy to use.

We had a problem with the dishwasher. The contractor sent by First American thought he had fixed it. He came back two more times and finally, the pump was required to come out and they took care of it. Then, our air conditioner had gone out and we assumed it was covered but it wasn't so we spent about $8,000. The customer service rep that I dealt with and the contractors sent to our home were good. They have done their job very well.

A couple of years ago, our real estate agent out here in California called us since we were going to sell our home in St. Louis, Missouri. We were becoming rent tenants, so she told us to consider getting a home warranty. I did a little research on First American and they had a good reputation. I talked to them and they went through a very detailed process on the product that they offered, so we chose them. We got a platinum home warranty deal that it had covered everything from head to toe in the house, and all we had to pay was a very small premium and then whenever we got a service call with anything. For $700 a year, it covers everything. It really turned out to be awesome.

My experience with First American has been great. I've been with them for years. So far, my interactions with their reps have been great. I've submitted claims over the phone and the contractors that came out were beautiful. Their work was outstanding and they've been really good.

Our dryer caught on fire. This is after the warranty company had repaired the same dryer on three other occasions within the same year with $100's in parts labor etc on each visit. The dryer is approximately 8 years old. Now, it caught on fire. A tech comes out, spends 10 minutes looking at the dryer and says "I will order the parts." REALLY??! The bottom is charred, burned and potentially hazardous. Warranty company called, a girl probably in her early 20's tells me that they only get good, smart people as contractors. Hmmm really how would they know? Sears hires these guys as subcontractors. She can't do anything until work order submitted by the "very good subcontracting woman who likes to dry her clothes in a burned out dryer". She has 24 hrs to submit this.

The previous owners that we bought our house from already had the insurance from First American so we continued on with it. Submitting claims was pretty easy and fast. The reps were very helpful and they always answered my questions when I needed service. My mother-in-law who interacted with the First American people said that they were very good and respectful. Their people were professional and I'm pretty satisfied with their business.

Submitting a claim to First American was good and easy. My interaction with the claims rep was what would be expected. The tech knew what he's doing but he found himself at a loss in the issue I was having. My dryer wasn’t heating up and drying the dishes properly but the dishwasher apparently, unbeknownst to me, was manufactured in Italy. He was very concerned with the fact that if he attempted to get into the mechanics of it, that there wouldn’t be parts available.

I had the worst experience with First American right from the beginning. I made my claim and never heard from the company that would be fixing my issue. I had to finally call them and they stated that they never received my work ticket number from First American. After they finally received my ticket Stallion Plumbing was quick to get out and help me. However I did not have a great experience with them either. They charged me an arm and a leg for the services they completed. I had originally planned on only paying the service charge, as the water heater and all parts was said to be covered at full charge. Well that was not entirely true. Instead of just the service call fee, I forked out $555.00. Well, I paid it as I figured I would get some more facts and call and fight it later. When I got all my facts together and could prove that I was wrongly charged, I could not get anyone to listen to my point of view at First American.

So far, our experience with First American has been good. My husband’s mom recommended them. She said it was worth it. The technician that came to our home was good. We haven’t had any problems. In fact, their service is good, and I’d recommend them.

It's fairly easy to submit a claim with First American. I could do it online or I can call on the phone. The claims reps were pretty good and I had a couple of technicians that weren't so great but for the most part they did their job. We also had to get a new contractor for some of the work because there were some issues with the original ones. But First American called out somebody else to take care of the claim.

I've recently had 2 attempted claims with this company. They only covered an extremely small portion which was less than my deductible on one claim and zero of the second attempted claim. We purchased this home warranty when we purchased our home 11 years ago. Originally we had EVERYTHING on our policy, so we were told. This summer I made a claim for a problem with our a/c. It turned out that the condenser was leaking freon. They would only cover a portion of the cost and ZERO of the service.

We've been dealing with First American for years on our vehicles. Then when we bought our home, we put our home and our travel trailer on the warranty as well. They've been doing us good. However, I filed a claim two years ago, when someone said I hit their vehicle and did damage to it. The inspector came out and checked my vehicle, and I had pictures of the vehicle that I supposedly damaged. She told me that there's no way that I could've done that damage. After inspecting my vehicle, she said I would be hearing from someone, but I never did. I called and First American told me that they paid that. I asked why when the inspector told me that there's no way I could've done the damage. They neglected to call me and let me know what happened and that they were going to pay for it, and I wasn't happy about that. But other than that, the process was easy. The rep was very good and I had no problems filing the complaint.

Submitting a claim has been easy. The technician who came to our home got the job done and everything went well. I was very satisfied with my experience. Excellent work from First American Home Buyers Protection.

I bought a house built in 1970 so I looked into getting a home warranty. I heard about First American from a realtor. So far it's been a good experience. The claims representative was really nice. The claims process was also really easy and it got taken care of in a timely manner. The dishwasher was broken and we got it fixed. However the technician put the dishwasher back in crooked. I only noticed it yesterday when the dishwasher didn't want to close. I don't know how to pull it out to straighten it out but I already said that I was satisfied with the claim.

When I bought the house, the realtor had a year of coverage and First American Home Buyers Protection was in the deal. I've never had a problem with them. Their technician came, introduced himself, looked at the problem, went out and got the part, put it in, got the problem done and left. Everything they’ve done seems to be real good. However, there has been a little bit of a problem getting through all the computer stuff to get to talk to a person. But so far everything has been as they said it would be.

First American Home Warranty was purchased for us when we bought a new home. I had been hopeful that we wouldn't need it but there are always those getting "settled in" needs. I don't feel that their documentation and communication are very clear and this ends up being an expense to the customer ($65 a pop!). For example, we had a leak that was coming from behind our washer. We out in the request and a plumbing company was called out. When the plumber arrived he said he wasn't able to move the washer (per First American) so couldn't help us. I was explicit in our request that it was BEHIND the washer. They charged us $65 for a service we never got.

First American was presented to me through my real estate agent when I purchased my home. I submitted a claim and they fulfilled my request. The technician came out, looked up what needed to be fixed, serviced it and left. There's also no issue with the quality of their work. I've not really had so much dealings with Frontpoint but with what I have had to go through, everything was smooth and they took care of my request.

I have filed a claim more than 2 months ago and the contractor came out to exam pretty quick. He took our part of our laundry washer and never came back nor update us with its status. Our First Am representative Nicole **, NEVER EVER answers her phone, despite of us calling her literally over 20 times in period of 2 months with this issue. Worst of all she never calls back despite us leaving a voice message. What kind of customer service is this?! We use our washer once in two days because of large member family, and because this washer isn't getting fixed it's costing us a lot of time and money. Please update us, or provide us a solution. I regret having this insurance, it's far better off just purchasing a new laundry if I knew how much stress I would've been receiving from this company. It is THE WORST...

No hot water since last Monday. Repeated calls to First American with zero action. Customer service rep actually stated "just boil some water on your stove and then pour it over your head for a hot shower!" No replies to emails. No contractor has shown up nor called. In my opinion - HORRIFIC service and a total FRAUD!!!

My experience with First American has been great. Their people are very helpful and courteous even after hours. The people that they send out tell me who they are and I would know who they are before they even get here. They come and do the work, clean up and they leave. The technician who came out for the microwave showed me the piece that had gone bad and the piece that he replaced it with. He demonstrated to me that the microwave is working, and he cleaned up and left. It was fast and easy.

I signed up with First American when I purchased property 13 years ago. Submitting a claim was perfect and so was the technician that came to my home. The companies they have are good and they provide a very convenient service.

First American was already in my mortgage paper as part of my closing documents. I didn't even know about this company until I found it in my lease but it saved hundred of dollars on something that was a five-minute fix. Submitting a claim with them was very easy and convenient. Their representatives are very helpful. Then, I explained to the technician that came what issues I had and he went straight to the source. He immediately knew exactly what was going on. My experience with First American was easy and convenient. I'd recommend this company to everyone.

I'm very satisfied with First American. I was looking to the future because I don't want homeowner repairs to cost me a fortune and that’s when I decided to go ahead and get a home warranty. I submitted a claim and was given a number. The rep told me that she was going to assign me to a guy but he happened to be out of town. He was out up in the lakes area working and I've tried to get him for 3 or 4 days but I couldn’t ever get an answer. It took him about 5 or 6 days to finally get over to the house but once he got there, it took him all of 10 minutes to fix the problem. It's a good thing the appliance didn’t break down in the early part of summer or I would have been in trouble. It so happened that the weather had gotten cool so it wasn’t so bad. The next time I will call, I’d appreciate it if they would get somebody who’s pretty reliable. So other than that, I had no complaints with them. I've already recommended them to some of my friends.

First American is fantastic. After hearing about them, I talked to a few friends and a couple of them had the same service. They were pleased, and that was good enough for me. Submitting a claim is an easy and very consumer friendly process. The claims rep is pleasant and informative. First American has been cooperative, concerned, and easy to work with. As for the technician, the things he said didn’t make good sense but I accepted him being a professional in the field. I tried his suggestions with the dishwasher leak. He said if these suggestion don’t work, then I should put a quarter cup of vegetable oil in there. With where the dishwasher leaks and the way it leaks, I can only assume that it's for the door gasket, but the technician didn't say that. None of the technician's suggestions worked. It still leaks so I just keep a good towel down there to check the leak.

Filing a claim with First American was simple. I called, explained my situation, and the gentleman took it over the phone. Then he told me somebody will get ahold of me within 48 hours. I spoke with the technician and he explained the situation. He thought it was something but he wasn’t sure so he brought the wrong tool. It was Friday afternoon when he came and he said he would be back Monday morning to take care of the problem, which he did. I've worked with the technicians through First American twice and they did a great job. The first time was when I first bought the home that I had a problem with and they came out and took care of that situation. The simplicity in the services that First American has provided for me is well worth the money that I paid and there's a 99% chance that I will continue my business with them. I would recommend them to a friend.

Submitting a claim to First American has been easy but some of their contractors are not very good. It took about three months before my microwave was fixed because the first contractor who came out said he couldn't get the parts. Then finally, they got Sears on it and it was done. After I complained about them I thought First American would kick those contractors to the curb, but they keep them.

I've been with First American for years. Since I had a rental, I didn’t want to be bothered finding people to do certain work. I've never had a problem submitting claims. The claims representatives have been very informative and friendly. When I call in, I tell them what the problem is, they call a technician, and then they tell me who’s going to be coming out and they give me the name and phone number. The technicians were very pleasant. They called me right away and came out when they said they were going to come out and fixed the problem.

I have 5 outstanding issues. None of them look like they will be fixed shortly. This insurance was a total waste of our money and time. I spoke with a supervisor today and it does not seem that anything will be fixed soon. Every time I call I have to spend at least 10 minutes to actually get to speak with somebody. The companies that they worked with are super busy and always have to wait for at least a week to have anybody come to my home. I am just very disappointed and I could not believe that they actually receive good reviews!

Learned about First American through our mortgage company. We used them initially and they have been good, although the contractors just take their time because they know it’s a warranty company. Still, I would recommend First American.

After I listened to what First American had said, it made sense to go ahead and get a warranty for all of my appliances. There's just a lot of things that should be covered in a home, and the way that they went about it was very much affordable and worth it. Claim submission wasn't too bad. However, I would rather speak to a person right off the bat versus going the other way. This way, I can get to the point right away and let the person know more about what is going on. That would be the only thing that I would want to change. But outside of that, it's okay. The claims rep was very good.

I've been with First American for four and a half years and I'm satisfied. I have referred them to our neighbors. Submitting a claim was easy, but they don't always send the same company back. They also don't give the top upgraded appliances. A year ago, I had my inside air conditioning unit replaced with a Carrier unit and the two new people didn't do it right. Not all of the technicians know exactly what they're doing. I've had nothing but problems with the unit.

We’ve had a home warranty years ago, and it was great. Since we just had our house redone, we thought we should acquire a home warranty, as well. First American has a good reputation and submitting a claim through them was amazing. It was quick and easy. I did it on the phone on Saturday and before 5 o’clock I got a phone call from the repair people. The guy was really good and he knew his stuff. I was really happy with him. We had an absolutely perfect experience with First American.

WARNING: DO NOT USE THIS COMPANY. I have been a customer of FAHW for 9 years and previously have had only minor issues to have to call them for. In the past they were usually pretty good about sending a technician (even though I sometimes did not care for the technicians they chose and ended up spending more money on a service call than the part was worth). My biggest issue with this company has been a claim that I made last month for my refrigerator. There were FOUR parts that needed to be replaced on my stainless side-by-side KitchenAid. Two of the parts are no longer made by the manufacturer. Instead of offering me a reasonable replacement option, they insisted they could "find the parts" for my 12 year old refrigerator.

Our realtor on the last home we purchased recommended First American and I was just glad I got the referral. We used First American in the last home and so we knew to use them again for the newest purchase. They were responsive and helpful, and have gotten every issue that we've filed a claim on resolved.

I’ve used First American for 22 years and sometimes I’ve had very good luck. In the last five years, they’ve improved everything a lot in the sense of getting the signal sent to the person to come out much faster. And, you don’t have to be on hold for long on the phone line. Then lately it’s been pretty black and white. They are up front to say what is not covered and if it is covered, you pay your $65 and the thing gets fixed. They have replaced appliances when it was shot and could be replaced.

It's very easy to submit a claim and the technicians they send always do the work. I first learned about First American when I was selling real estate. They gave better service than the other home warranty people.

I already had home warranty but was not pleased with the service provider that I had. So far, it's been really great with First American. It’s very easy to submit a claim online, and the technician contacts me and schedules the time quickly to come out. For the most part, they have all been pleasant and easy to work with. There have been a couple of instances when I didn’t feel like they had a sense of urgency or were taking the claim seriously, but that’s a very small percentage of the claims that I’ve filed. I just want whatever the issue is resolved, and that normally takes place. With First American, I can't complain.

Third time around I was disappointed. On Black Friday I woke up and my garage door did not open. The spring was broken. Both my cars were inside garage and I could not even open the door manually to get the cars out. I called home warranty immediately and they assigned a contractor who after 48 hrs also hasn't called me to schedule an appointment where the turn around time is less than 24 hrs for an emergency. I call First American to have contractor changed or reassigned and they did nothing to help me. Unfortunately I had to call a contractor on my own to get the spring replaced for which I ended up paying close to $250 and First American is denying the claim telling me why did I not wait for the original contractor to call me. Horrible and disgusting. This company has no shame what so ever.

I had a home warranty before with another company and it was pretty good. After a lot of stuff buckle up and as equipment become old, I don't want to go and keep paying. I checked in on a couple of warranty companies and I like First American. They look like a better company than what I've researched. They are straightforward with no fine print we have to have a magnifying glass to read. Their claims rep was great and the tech knew what he was doing and didn’t take five minutes to fix. It was all great from start to end.

I’ve been with First American for over 10 years. They're a fine insurance company. I’ve been happy with the services and so far so good. I had a client who dealt with them and she was happy with their services too. They're fast and accurate in processing claims and their technicians are all professional people.

A contractor came out about two and a half weeks ago for our service request on a toilet that doesn't stop running. They wanted my wife to order the part, which is bizarre. She didn't know what to order. The contractor got on the phone and ordered the part. If the part was to come to our home address, it never arrived. And if it's at Presidential’s address, which is the plumbing company, they haven't called to schedule service again. The contractor was only at the house for less than 10 minutes and left us no paperwork. I called First American earlier in the week about a problem with an existing claim. They said they were going to check with the vendor and get back with me, and I still haven't had a callback. Other than that, things get taken care of quickly and the reps are on top of the claim. I hate for one recent problem to completely negate the good service that I've always had from them. We've been using them since 1993.

I highly recommend First American. We've been with them for over 20 years and we hope to continue being with them for some time to come. We purchased our policy with them when we bought the house and we've been with them ever since. We are one hundred percent satisfied with their service. The technicians are always very polite and knowledgeable. They always do the work as fast as they can. If there's a part that needs to be ordered, they inform me and let me know approximately how long it's going to take and that they will contact me as soon as the part comes in so they could schedule another appointment. Their work has been excellent. We have no pressures and anxiety with First American. When something goes wrong, we know that we're going to get taken care of.

When we first had our house listed for sale, a realtor said we needed to have coverage for the first year. I went online and then made a few calls. Different companies have different house call fees. I talked to some other peers and they had higher house calls on this one warranty company. Several people also had this type of home insurance and had tried it for a year but canceled because the house call fee was so expensive and they didn't get what they expected. Thus I did some more research online and some more calling. I talked to some realtors as well.

Submitted a claim with First American and two separate technicians came out on a Monday. The first technician was really great and friendly. He performed the work and acknowledged that there was an additional part that he was going to need that he didn't have on him, nor was it in stock with the facility, and they would have to order it. I got the part ordered, and then on that Friday, they came back out to finish the work. The second technician was different than the first, but was equally as professional and friendly. Their work was great, and I've had a wonderful experience.

Claim submission have always been very easy with First American. Their reps are always friendly and knowledgeable and all of their technicians have been good, except for one that was really bad. He was saying a bunch of racist things and talking about how many guns he owns. My husband is from California and Jewish and that technician was making fun of Jews and people from California. It was just a bad apple out of the million we've used. So the next time that plumbing company came out, I requested that we not have the same person. We've been happy with First American overall but I think the quality of the work is mediocre. They fix the immediate problem but not necessarily the root of the problem. Still their warranty is very reliable and it's a good investment.

It is very easy to submit a claim with First American. Everything that they claimed to cover has been covered and I've been very happy. The claims reps were very friendly and the technicians are knowledgeable and timely. I've had no problems at all and I'm very satisfied with the quality of the work performed.

First American is okay, but not great. That's why with the other houses, I opt not to buy anymore home warranty. All warranty companies in the business is a bait to other related money making business. That's why I paid for all of my houses in cash, except the newly bought house. Whatever incident I may have, I'm not buying any more home warranty because I have had a lot of them and all of them are bad. First American is not an awesome company either, because they say, "Oh, you have to pay this. You have to pay that. It's not covered." It's the way the warranty company makes money. First American doesn't pay the thing that they cover a lot.

When I bought the house, the company that arranged it gave me insurance for the house for two years with First American. It's easy to submit a claim. The claims representatives were courteous and fast acting so I'm very content. The technician for the dishwasher claim I had was professional and had a good follow through. He had to order some parts and it took a little while to get here but he did good and the machine is working good. First American has overall good service.

Called them in late March 2016 to fix a built in microwave turntable. It took the people that they contracted the work out to about a week to come to my home to determine what the problem was which was fine with me because I had kept the microwave that I had in my apartment. 3 different contractors were used, it took until late August 2016 and the front of my microwave being scratched up for them to finally get it fixed. I would not allow this company to fix anything else in my home even if it were for free and when they called me to renew my contract I let them know it. They really suck!!!

My household had been with American Home Shield (AHS) for over 10 years and had no problems at all, but when First American (FA) offered us premiums that were 1/3 less, I opted to give them a shot. So, my monthly premium went from $75 to $50. After 3 months of paying my premium my dishwasher started having problems. I called FA and they said it would take F-O-U-R days to get Sears out to my house. I had already checked to see if our AHS contracted repair company - Greenway - was an authorized contractor...and they were. When I asked FA to send Greenway they said they couldn't. So we waited 4 days, Sears came out, said they fixed it and they left.

First American was part of the mortgage process when we purchased our home 12 years ago. We've gotten good service from them in terms of being able to call in claims and having it mostly resolved in relatively short order. It's easy to reach someone and they have the online aspect, though we basically call their number. Depending on the nature of the problem, they tell us someone will call and then an actual vendor calls us back mostly within the allotted time. It usually takes a day but most of the time, the vendors call within eight to 12 hours and we negotiate times with the vendor from there. When they come out, the guy who works on on the problem tells us if additional parts or time are needed. We generally pay for the call at that point if anything of issue was needed or told. The quality of work has been acceptable to good and only once or twice did we have someone come out for the exact same reason and that's over since.

I usually submit a claim on the phone to First American through the automated process because it's more convenient for me. The technicians that I have used most recently have been really great and the plumbing company, Master Tech, has been outstanding. They fixed a few things for me and I've been really pleased with it. But it seems that my air conditioning was going out every year for some reason. They did a replacement the last time and it has helped with the unit. Before that, I just kept having this recurring problem. First American is easy to deal with and I'm satisfied.

Purchased the home warranty in 2011. Reasoning behind purchase was to have my property covered since I was going to move out of state and have the property rented. I figured if something breaks I could call them and they would send the proper contractor, someone they vetted for ahead of time, to perform the repairs and I would not have to deal with shopping for contractor.

First American was the insurance that the original homeowners got as part of our requirements when we bought the house. Submitting a claim with them was not longer than anyone else, though it was still a little bit long. Everybody’s got their phone tree set up. They try to do everything electronic but it's annoying that I have to wait through paces. I wish it was a little bit more streamlined. I'd rather get on the phone and talk to somebody for a minute to 30 seconds. I didn't like the steps trying to get to a claims representative but when I spoke to one, he was very quick. He had an ability to understand what the needs are and set up the service quickly.

My experience when submitting a claim with First American was excellent. I had one phone conversation with a claims rep and then two service people called, came out, and took care of the issues. Everything was fine and I'm very satisfied.

Purchased a warranty through my realtor as the home seller and had a call on my HVAC. The Tech came out to look at the HVAC after an inspection report suggested it be evaluated. HVAC Tech said system was fine and put in a little Freon. I needed a copy of his inspection to provide the buyer that I had the system checked and it was fine. Warranty company had two files uploaded to my account and one said my system was broken, leaking and had bad parts. The other said it was ok and Freon was added.

I was shopping around for different policies two years ago and I met one of the reps of First American. She answered all my questions and told me how good the company was. I was a little skeptical, so I told her I'll think about it. And then I ended up calling her back and she was really good, explained everything to me and told me what my needs are. She really made a lot of sense and that’s what made me go with First American.

First American came with the house when we bought it. We never had any problems when submitting a claim. We do it over the phone and we have had good conversations with their reps. The technicians were always pleasant and courteous. I have no complaints with the work they have done.

I've had a few claims this year and First American did a good job on the plumbing issue. But, we finally got my AC fixed after a little bit over two months. I was very unsatisfied with the contractor. The first two contractors that they gave me were just horrible. They were not professionally dressed and they wanted to go out and look at my AC at 11:00 at night. That won’t work with me. After over a month and a half, I had to request to get my own contractor and get an authorization. It was a bad experience with the AC. I just wish they would have better contractors out here down in West, Texas, or at least they could authorize right away which contractor we would like instead of waiting for their contractors.

First American came with the house when I bought it and submitting a claim with them has been good most of the time. I'd do that either through phone or online depending on how quick I need something. If it's early in the morning, I'll just call, and they'd assign me a contractor. And hopefully, we won’t have too many claims. I haven't had any problems with them, so I keep renewing every year.

This house which is our first one is an older house so we needed some type of security. We heard about First American through our realtor and submitting a claim with them was easy. The technicians do great quality work. I had to have some repairs done back when I first bought the house, and I had forgotten that I had the insurance. I would have saved myself a lot of money if I had remembered that. But other than that, everything’s been great with First American.

First American have been really great so far when I submit claims. It does take a little time on certain things but they’ve been really good about it. I'm also very satisfied with the quality of work the technicians perform. Things were taken cared of and if not, I call and they send someone right back out. It was an awesome experience.

I've called First American and told them I had problems. Then they set up for somebody else to come out and I haven't had any problems. I've been with them for years and I would recommend them to somebody else.

We've just been in this house, which has First American as the warranty provider, for about two months. I made a claim over the phone and First American has sent someone out properly. This is the third claim I've had in short order and everything went smoothly. The only drawback is that generally, it takes at least a week before somebody comes. When they come, they're good, they take care of the problem and everything clicks. But it does seem like that there has been a little longer period from the time I make my first call until I get an appointment. But overall, First American has been very good. I would recommend them.

Extremely pleased with all dealings with First American. Also with L and S Heat and Air Conditioning. Both were very professional and helpful. L and S had to make another trip due to waiting for a part, which was only a few days. The gentlemen that came out were nice and well-mannered. I renewed my contract with First American because of the way they handled everything from the beginning.

First American has been very good with me. Every time that I called for something, they sent somebody out and took care of it. I had an oven that went out and they tried to fix it. They ordered the parts they needed and it was about a month before it got fixed, but they fixed it. Everything they do is pretty good.

A year ago, our washing machine started acting up, so we called First American. They're pretty quick in reaching out to a technician. They had someone come out and look at the unit. He told me what it needed which would be about $900. He submitted it to First American and they ended up agreeing. They wanted to repair it and I was really surprised. They spent $900 to repair the washing machine. We could've bought a washer and dryer for $900. Other than that, I'm very satisfied with First American.

I had a bad experience with the home warranty provider that we had before so I wanted to change. I did some research online and there were some good reviews about First American so I decided to give them a try. I have submitted a claim for a dryer and it was great. It was on a Saturday and I was very impressed with the speed of them contacting me. Within a couple of hours, the contractor called and we set up the appointment. The technician who came was awesome and very professional. We're thinking about putting another home under First American.

I was unhappy with my current home warranty, and my father has First American so I went with them. It was easy and simple to submit a claim - I've only made one so far. I think with any home warranty, the most important thing is not necessarily the home warranty, but the vendors that they contract with. The vendor for our claim was great and contacted me immediately to set up the appointment and they did a good job. I really appreciate that they are using good quality vendors. They're not the cheapest home warranty out there but one gets what one pays for. The experience with First American is of good quality, easy, and convenient.

We had a pretty terrible experience with another home warranty company and we heard about First American from a friend who had them. When we submit a claim over the phone, we usually get a call back within about 24 hours from the company that’s gonna complete the service. We haven’t ever had any problems and the companies always called us back. They usually always come on time and the work done is usually perfect, too. We’re very satisfied with First American.

The air conditioner went out and First American came and repaired it. I submitted the claim on the phone and didn’t have any problems at all, it was so easy. The technician was very good too. It's great to have that type of insurance.

The process to get things fixed and resolved is a very slow process. As the customer, you are in the middle. I called regarding my HVAC. The appointment was scheduled in a timely manner. A very rude person from Metro Air (Atlanta GA) came to service my air. He started by saying, "I don't have all day". It's 09:30 in the morning. The day just started. He supposedly diagnosed the problem as needing a timer replaced on the fan, he wrote on the invoice, the time needed to be replaced. When he reported the issues to First American, he added on additional problems that needed to be fixed. None of that information was on the invoice. None of that information was discussed while he was at my home. Furthermore, I was told, I had to pay an additional $100 to cover the things that were not listed on my invoice.

First American was great and nice to work with. They did exactly what I expected them to do but the contractor they used is the one we were unhappy with. It took the contractor three times of coming out to fix the issue.

I have a technician coming out to my house today. Submitting a claim online was pretty quick as I don't need to wait around. I've been doing it online for my last couple of claims. The technician that came out a few weeks back was a good plumber. Quality of work has been good so far.

By no means is the faulty equipment their fault, but how they handled the service requests is. My wife and have 2 children (toddler and an infant), and recently purchased our first home together. When the fridge broke down they sent out a contractor, who came in jeans and t shirt, looked at the fridge for 10 minutes and said. "It's a Freon leak, I need to send this back to FAHBP to see what they will approve, either a fix or new unit."

We got free home warranty for a year when we bought our home in 2004. I liked the idea of having that kind of security so I have continued it over the years. Overall it's not bad, but it's not perfect. About a year and half ago, my water heater broke and I needed repair or replacement. They sent a guy from Triple S Plumbing, and he told me it was going to cost me over $200 for him to do it. I said it's replacement but he said I have to pay for any adjustments that have to be made. So, I wound up having to pay over $200 to have my water heater replaced.

Our realtor offered First American which was the best home warranty to go with for our home. We would normally call in to submit a claim because if we need somebody, I'm not waiting online to see if somebody is gonna answer on the other end. My complaint would be that the contractor that we were given had three days to contact us to make an appointment or we could call him back right away, which we did because we did not wanna wait for days for the plumbing issue. That’s something that First American should have been more active with instead of leaving it up to us. But the only tech that we've had to deal with so far was very nice to work with. He followed through, came back the next day just like he said and cleaned up the mess after.

I didn’t have any problems with First American ‘til the last claim I filed a few weeks ago. The people that they got for the furnace didn’t want to show up or call. We submitted our claim on a Wednesday, and that’s when they were supposed to come. One guy did come and told me what was the matter with it. He said, “I’ll be back tomorrow to fix it and bring the part.” Well, he never showed up or called. So I had finally called First American and they got a hold of them. When they finally came to fix it, it was 10 after 10:00 that night. He fixed it and I paid him $95. I hope that if anything happens again, First American will send me somebody else because I don’t want to fool with those people. Other than that, First American is fine and everything’s been perfect. They took care of the problem.

When we bought our house, First American Home Buyers Protection came with it. It's very easy to submit a claim. I just make a phone call and they send somebody out to fix it. Their technicians have always been very professional, they always to things right, and I've never had any problems. A lot of times, people sell stuff and it’s not really what they say. But our experiences have been beyond expectation.

The technicians are okay but I always feel that the product First American replaces is always very low grade and I always want to upgrade it. In fact, I have upgraded my shelf and the closet that was put on my sink.

First American warranty came with the house and we kept on renewing it. With them, we've had very good claims experiences in the past. My wife does all the claim filing and she really likes the company. We used them a week ago for our hot water heater and the response was prompt. The contractors had to come back again because a part had to be ordered but they were professional and did a very good job. It was dealt with right away, so I'm very pleased. I recommend First American all the time.

My air condition went out and I submitted a claim with First American over the phone. They couldn't get to me over the weekend, but they came Monday and fixed the unit. They're good and very thorough. Whenever I report my claim I speak to a representative, they get on the phone and call somebody, and they're prompt.

I'd heard First American on TV and I called up and I got their service. The claim process was easy. My only problem is to get somebody in my area because I'm on the East side of Florida. Most of the guys are up on Orlando. But there's no problem aside from that. The people who came over here were very nice. They gave me a time and then called before they came over. They were on time, very polite and they did their job. It was very good. I had no complaints.

The people I bought the home from threw in the first year of home warranty which was First American. I kept it ever since. The technicians that have come here have been polite and helpful when I asked questions. It's been a very good experience.

I’ve been with First American for about six years. I usually get responded to fairly quickly when I submit a claim and depending on whether it’s an emergency or not, they send somebody out with quick order. I’ve had to wait upon occasion once for a heater and once for an air conditioning fix, but it’s real good in general. They're great and I appreciate the service. The experience I’ve had has been reassuring and I’m not anxious about something going wrong.

The warranty company "repaired" a dishwasher less than six weeks ago and charged me the $65 fee for the service. It took them two visits to get it corrected and last night the same problem started again -- the dishwasher ran all night. When I called to schedule a repair of their repair they indicated I would be charged the $65 again for repairing the same problem they fixed and charged me for in September. Outrageous.

I used to work in escrow and the buyers or sellers would purchase First American. I like them more than others because they gave better customer service and they had a better premium. I've submitted a claim online and over the phone for my dishwasher and I got what I needed on both times. I heard back from their technicians within a few hours after my initial call. However, I wasn't happy with one technician who came since he told me things to do that didn't make any sense. Also, they were supposed to call back but they never did. So I called and made another order and I got a different person. He was on time, very friendly, and helpful. He came back and installed the parts that they told him to order, and we had no problems. He did a good job. I'd recommend First American.

We've already used First American and we've had pretty good luck with them. However, the first technician who came out to fix our heater didn't do a good job at all. He spent 15 minutes on it then another person came out. They didn’t put the face plate back on the heater and neither did they do anything to it inside. Neither one of them knew what they were doing or cared. We had to call and get a third person to get the heating system fixed and finally turn on. This third guy was real good. It was nice that the American program that they had listened to our complaints and went ahead and let us follow up with another guy that fixed it all. First American should be careful on who they recommend or who works for them because they are a dime a dozen. Some of them do not do what they’re going to do. If the homeowner doesn’t know any better they would probably not report it.

I’ve had good results from having First American. I was told about them when I bought the house and I've submitted claims both over the phone and online. Online is faster, though, because they get back in touch with me quick and I don’t have to be on hold. All contractors have been fine except there was one problem I had with Service Pro. They came out, found a circuit breaker, flipped the switch, and still charged me $65. I think that the circuit breaker thing was too simple and I even gave the guy a clue. I told him that it’s the easiest money he's gonna make all day yet he still charged me. I was disappointed in that one and I called to get it refunded, but First American said that I had to get refunded from them and they wouldn’t do it. Some others came out to dig something and I paid them $65 and they got it accomplished. Even so, First American has consideration, care for customer and excellent customer service.

I wanted to protect everything in the house and I got First American. I didn’t have an issue with the one claim I had with them. A guy came out to check something on our refrigerator. He was prompt, very courteous, nice, and knowledgeable. It was a great experience. Additionally, when I called First American and told them my issues, they gave me a number to call after hours so that I could get somebody quicker. They try to get somebody within 24 hours if my refrigerator goes out at night or over the weekend, which is not bad. My future son-in-law got the protection plan too and it really paid off big time. His unit went out less than three weeks after he had the plan and it saved him money big time. It was all worth it. I have recommended First American to other people.

First American came in when we bought the house and they’ve been prompt on their response when I submit a claim over the phone. Most of my interactions with the technicians were good. They got to send somebody based on what the manufacturer of the equipment is because not everybody can fix everything. In some cases, people said they could but when they came out, they obviously couldn't. I worked in repairing equipment all my life, so I knew when somebody was telling me things that weren’t right. Some of them who we've had didn’t know what the hell they were doing and we simply had to go get somebody else because somebody else was always provided.

We bought a home and the warranty from First American came with it. Submitting a claim has been great and very easy. It was easy to contact the First American team and I had a good experience all the way around.

Received a year of warranty service when I purchased a house in 2010, and initially was pleased with service. Moved, rented out first house and added a second house in 2012. Still had no complaints, every claim I submitted was resolved within a day even for emergencies. Then about 2 years ago service really went down the drain. In the service calls I have placed since then either I have had to find a contractor because they couldn't find one to work after hours, or it took more than 2 days for a contractor to contact me.

First American was a little bit cheaper so I went with them. Submitting a claim has been good. I call them and they send somebody who fixes the problem. I give them a check and off they go. The technicians who came were always good and professional. There was one claim though that First American sent the wrong guy out. I had a clogged-up sink and they sent a guy that just works on toilets. Other than that, everything's fine.

We've had First American for more than 10 years. They were recommended to us from a friend. First American was quick, efficient and provide professional service. We submit a claim over the phone and their claims representatives are great. They'd ask a couple of quick questions and then dispatch to a service provider which would take 24 hours to get back. The service provider that came out for our refrigerator wasn't the best. Then they sent another person out from the same company to figure it out. They had to order a part and then a new person came out who was knowledgeable on what was going on. However, I was disappointed with how it was resolved. The water dispenser in the refrigerator had an issue and they told me that it was not covered.

First American was offered by the seller of the home that we purchased. We've been so happy with them since and we have been staying with them for almost 20 years. We haven’t had too many problems but the dryer wasn’t drying and it turned out to be the heating element had just gone. Thankfully, it was minor. It’s just nice to know that First Americans' there.

We purchased a second home that we don't live in, but just visit on weekends, if we go at all. Nonetheless, we wanted some assurance from the owner that the things that were there were in working order. So, we asked for a warranty and the seller provided us with a coverage from First American, and the realtor guided us in that direction. I had a problem right away when we discovered that the air conditioner wasn't working, and it's very warm there in the summertime. I called the realtor, who put me in touch with First American. It worked fine when submitting a claim. It was very quick and certainly satisfactory with the claims representative. We were referred to a repair company which came out there on the date that was specified and took care of the problem. We haven't had any further problems, so the work done was fine.

We decided to get First American for the house we’re selling and then we ended up buying for the house we're buying. We've been with them for 10 years now since we had our house here and so far, they've been really good whenever we needed help. It's easy submitting a claim to them. I usually call them and it's easy to get in touch with them. They set up something and give us the phone number of the contractor and the contractor calls us. If we have a problem they will look into it and let us know. Their claims rep know what's going on.