First American Home Warranty Reviews

I first heard about First American several years ago. My experience with them has been excellent. I had no problems submitting a claim. I received good response plus the claims representative I spoke to was very nice. So far I have everything worked right. They've been very good. Fortunately, I haven't had too many experiences using them--and I don't plan on it.

It's been excellent so far and I've had no problems with it. We've had First American Home Buyers Protection for a while now. We chose them because they have good coverage and they covered more. Their representatives do everything like they're supposed to and they give me a call back... they're concerned with the problem. The people they sent out were also very concerned and told me other things that need to be done... And they call in, get the okay from me and take care of it right then and there. They really get things done immediately.

I currently have a home warranty through First American Home Buyers and I did attempt to use it last January 2014. I want to cancel my warranty with them but have hung onto it, just in case, although they completely failed me when I did need them. My garage door opener malfunctioned, causing the whole door to get stuck halfway up. I contacted this company and was told they do not have a service person in my area and was told that I needed to find someone and was given a long list of what would qualify this person under my warranty. Needless to say, with my home freezing from the north wind blowing under the garage door, not to mention a half open garage door that just invites a burglar, I found someone and just paid for it out of pocket as I needed the door fixed pronto and I couldn't take time away from work to search for a repairman that fit the warranty company's specific specifications. Today I just balanced my checkbook and noticed the monthly fee taken out by the warranty company and am frustrated with myself for not terminating services with this company as soon as they failed me, and I believe that this company is not worth the $49.00 taken out every month, so I will be correcting my oversight shortly by taking my business elsewhere.

First American was recommended to me by a friend. So far I've been very satisfied whenever I have had to use them. The representatives have been very helpful and prompt.

When we bought our home, First American came with the purchase. Everything's been excellent. I renewed it because they did an excellent job a year ago.

Submitting a claim with First American is very easy. The representatives are very good, knowledgeable and helpful. I've been with them for 12 years and I'm very satisfied all the time. They take care of things in a very timely manner.

I hardly ever write reviews but I feel that it is necessary to disclose how completely FRUSTRATED and DISAPPOINTED I am with First American Home Warranty. Our oven stopped working shortly after we bought our house, the electrical panel was not turning on. After sending out a vendor to our home, we were told that panel has to get sent out to be rebuilt. After receiving notices that the claim might be delayed for 30 days, we patiently waited. We love to cook and bake in our family so not having an oven was a big deal.

When we bought the house, First American was transferred over to the house. My experience in submitting a claim has been good. The contractor called us back within 24 hours at least so it's been great.

I've been paying $46/month for a home warranty for 2.5 years. Tues, 12/9: Washer broke, I submitted a claim. Wed, 12/10: I got a call asking if I wanted Sears out on Friday or Monday. I picked Monday 10-2. Mon, 12/15: Nobody came so I called and was told my appointment was Monday, 12/22. I explained it was booked for 12/15, and was told, "Sorry, 12/22 is the soonest available appointment." After saying this was unacceptable and asking what they could do, Mari told me she would submit a ticket to see if there was a cancellation to squeeze me in, and it would take 24-48 hours to get a reply. She also said I couldn't talk to a manager as they couldn't do anything for me, so I called 1st American and after being on hold for 20 min, I gave up and sent a message attached to the claim through the site. It took 24 hours for them to respond, including this tidbit: "Given the time of year, to re-dispatch this claim could cause further delays in having someone out to the home to diagnose what the failure is."

Submitting a claim to First American has been good so far. They are very helpful and concerned.

I’ve had nothing but exemplary service with First American, both in the settling of the claims, people calling up to get the repair done and having somebody out the same day usually to have the repair made - very good experience.

My experience with First American has been wonderful. Everyone’s been so nice whenever I called. I never get a condescending tone in their voice. They say, “Here is what’s close to you. Here’s what you can call. If they haven’t called you within 24 hours, give us a call.” I never had to do that because everyone that’s been out has been very trustworthy. I know that if something comes up that’s not under the warranty that I need, I will call them especially these last electricians that came out. They were great.

It was a very easy process submitting a claim. We’re very satisfied with First American and plan to carry on the policy throughout the year. They were extremely professional. One thing we really appreciated was constant feedback and information, which we usually don’t get (you have to pry people to get information on status, etc.) and they were forthcoming that way and very proactive, which we very much appreciated. So even though there were moments that might have been a little frustrating, the frustration was alleviated by this forthcoming information.

It's been very good. We've used them more than once and they've sent reliable people to fix the job the first time and I'm very happy with it. I've only ever had one problem and that was with the plumber they provided. He did not know what he was doing. He did not come prepared with any tools and he never did fix the problem. So when we were having some plumbing issues (I tried doing my drain with the heavy duty liquid plumber stuff) and when I talked to them about my last claim about the refrigerator I asked who they have for a plumber because I definitely didn't want him back in my house again because he didn't know what he was doing and they said, "Well, if you don't like who we send to you, if you have a problem, we'll just send somebody else." And I don't think they do so that wouldn't have been an issue.

The person that we purchased our house from signed up for the year warranty with First American and we just continued it. It was definitely very easy submitting a claim. They were very professional, very quick and it kept our mind at ease from the issue that we had. Our entire experience with First American has been great.

I didn't really have any problems with First American. I was real pleased. There was some miscommunication with the plumber. The first one didn't call back which is not First American's fault. There was a little bit of delay there but all things worked out beautifully. Interacting with their claims rep has been very good. The young lady that helped me at the end was Michelle and she was excellent. She checked back on every little detail and kept communication lines open. She was wonderful.

I found about First American online and I compared it with other home warranty providers. I thought First American was what I needed more. I've only submitted one claim and it was easy. Overall, a very good experience.

I was so dissatisfied with the warranty people that I had and I had read some good reviews about First American. Submitting a claim to them was an excellent experience. The repairman was here within 48 hours to fix the problem and I was very satisfied with the results.

Out is dishwasher from over 2 months now. They have sent over 6 different contractor to look into that. All of them said that it cannot be repaired, but they are still sending more contractor to check the machines. Every time we call them, it takes over 45 mins on hold and after that either agents hang up the phone or is not supportive. At this time I am so irritated and want to sue them.

I wouldn't even give them even one star as they are extremely bad with their services. My dishwasher stopped working back in October. It's Dec now and already 5-6 contractors have visited with no results. Every time I call them it takes at least 40 minutes to get to an agent who keeps on assigning new contractors. Even the supervisor had no answers. He said it shouldn't be a problem washing a couple of dishes at home!!! It's really annoying because they cannot fix a basic thing as dishwasher in 3 months!!!

We heard about First American from our realtor. Submitting a claim to them has been excellent. The first time we had to deal with their claims rep was not good but the second and third time were good. The first time I would have probably cancelled but the second and third were excellent. They probably got it because I complained so much. It was really bad but it's good now. First American and the people they use are quick - that's why I like them. Within 10 minutes, I get a call back. My phone will ring before I even get it shut down. They usually tell you between four and five people will call and I've only had two people call but as quick as they are, that's what I want because they're going to be prompt since they're prompt calling me. The turnaround is phenomenal.

Our entire plumbing in our home become clogged on a Saturday. I spent hours on the phone calling First American Home Buyers Protection, only to be put on hold for 15-30 minutes at a time. After hours of not getting anywhere I called back, was told they weren't able to provide a plumber. I was told they would give me the opportunity to find a plumber myself and they would then cover cost. Well here it is two days later while still having no water (and elderly, children and disabled), I've been on the phone mind you having to either be placed on hold for 20-30 minutes at a time, hung up on, etc. And am still on the phone 3 way mind you with the plumber and First American now for 35 minutes just trying to get First American to give authorization. I've paid this company (First American) $960.00 a year to be treated this way. Unbelievable!!!! Now I'm told they're not going to cover my plumbing!!

My experience with American Home Buyers was great! However, the price of the contract is more than I can envision expending for repair services on my appliances in a year. Therefore, it is not something I would consider renewing.

I heard about First American through the mortgage company. It is easy to submit a claim and the claims representatives have been great.

If I could give this company ZERO star I would. It has been 3 weeks that they said they will come and fix my washer, in Florida. I own a condo in Florida and live in New York, but the condo is rented. The tenant has been out of a washer for THREE weeks now. As I have read other bad reviews about them, YES it is true you have to wait 20 minutes or longer for someone from the claims resolution to answer the phone. It is disgusting.

Overall experience with First American is good. They've pretty much taken care of what I want to do so it's a viable product. Any time we ever have anything wrong, we call them and there's usually somebody out there. The most trouble I ever have was with contractors and the area we live in is so big they don't always get to you as quick as you'd like. But First American does what they say. They are always good about approving your work.

First American contacted me and I liked what they were offering as well as the price. With them, it is not difficult to submit a claim. I had no problem and the claims representatives were all good. I would recommend First American. I’ve had a good experience with them and I’m glad that I got the service because it has been beneficial.

Over two months since writing the review, I can say the issue is finally resolved. It was not without serious pain. In short, after writing this review:

We’ve had First American for 10 years ever since we bought the house. They’re fairly responsive. The claims representatives have been positive. We’re happy with them as they come in handy when we need them.

I moved to Oregon from California. I learned about First American from the real estate agent when I was buying the home here. I haven’t been here long enough yet but so far I’m very happy. It was very easy submitting a claim. They were very helpful and I was very satisfied with the claims representatives.

Our realtor gifted us First American for the first year. Submitting a claim has been fairly easy and most of the claims I submitted have been online. We're pleased with the coverage so far and would recommend them to friends.

We were in another service company. We decided to go with First American because the rates were good. We’ve had a few occasions where First American had chosen the company to come to the home and they’re not adequately qualified to do the job but they’ve solved those issues and we’ve moved on.

I heard about First American Home Buyers when I purchased my house. It’s easy to file a claim with them. The claims representatives has been satisfactory and we haven’t had a problem. Everything has been well and I can’t complain. I already recommended it to one of my friends.

I experienced a good experience. It’s all good.

We had a different home warranty provider. I hadn't had the best service and success rate with them. So I was looking around and my father gave me First American’s information, and that was the first and last call I made. The experience so far was pretty smooth. Had a claim and called it in. I had a little trouble with the phone system to try to understand what you're trying to submit. But then I got to a live person and we talked through it. Once we got that, the claim was made, someone reached out in 24 hours and got the job taken care of pretty quickly.

I've had First American Home Buyers Protection for about three years now. I first came upon them on the Internet when I was doing a search. We used to live in Louisiana and the home we purchased over there had one, and we decided to continue with it. Not long after we moved in, I had the occasion to have to use it. And ever since then, whenever I purchased a home or had one, I've always carried a home warranty with it. Submitting a claim has been very pleasant and very timely. The people on the phone have been pleasant. They got in touch with the contractor and they got in contact with me fairly promptly - the same afternoon or the next morning. And they were able to get the work done and the contractors that I've so far had to use with them seemed competent. They've been very professional and courteous and they met my needs. I've been real pleased and have no complaints.

Furnace went out in early winter. Call and wait at least 20 minutes each time you call, but get nothing but the runaround and lies. Been over 25 days without heat and still no furnace. Every day I call and wait 20-30 minutes on hold so they can tell me the same lies about how they can't get the supplier to give them a tracking number??? Waste of money and extremely frustrating. I would not recommend this company to anyone. It's a shame they use American in their name because they are not about customer service.

I had a home warranty before but since I traveled a lot I discontinued it. Now that I'm home, I just got another one and chose First American Home Buyers Protection. Submitting a claim with them was fine,. There were no problems and the process was easy. The gentleman who came out to fix it was fine as well. I'd recommend First American.

When we bought the house we got the seller give us the home warranty with it. And we’ve been with First American for about less than 10 years now. A year or two will go by without any problems, and then some problems may come up so it’s always good to have insurance. Some of the home repairs took a little longer time to schedule and get it done but that’s part of the process. But 75% of the time, they were pretty done within the expected time. Interaction with the claims representative was very brief, very short and prompt. They were able to answer all of my questions and they were friendly.

My dishwasher broke, it was not draining. Call First American to set up a repair. They send SoCal appliance, the technician shows up 5 minutes and tells me he needs to order a part, walks out. No receipt, no reschedule time frame was given by the tech. I had to go outside and look for the SoCal tech. He had left without giving a receipt or return date. A week later I call the house warranty and ask them what's going on with the service. They tell that they are going to return on 11/20/14 11 to 3 pm, so take a day off work to wait for them. They call me at 2:30 pm telling that the tech can't make it, that they could be here on Sunday the 23. So I waited again and nothing. I call the house warranty and they tell me that they will be here Sunday Nov 30. Now it's been 3 weeks and my dishwasher still has not been fix. I call the house warranty and they tell me all they can do is give $11.00 dollars for all my troubles and basically go screw myself. She hung up on me. Beware of this company, they are a scam. All they want is your money. When it comes to customer service or satisfaction they don't give a ** about you. Now I with no dishwasher and have to buy one out my pocket. Never again will I make business with this company.

When we bought our house, First American was offered to us. The sellers bought the first year for us. We found out that we could renew it ourselves, so we did. And I’m thrilled to death with it. We submitted a claim on some electric and they took care of it, and everything happened very quickly and people did exactly what they said they were going to do and it worked just fine. And then he did it on the dishwasher. The warranty has been wonderful. Claims representatives were wonderful. They were very polite, extremely helpful and they followed through. We got a call within 48 hours, or 24 whatever it was. We’ve been really happy with what we’ve experienced with them. I recommended them to our son who’s now doing it. And any chance I get to tell anybody how wonderful it is, I do.

I heard about First American through our realtor. She has an account with them personally and she trusts them so we chose it as our home warranty provider. Submitting a claim is pretty easy, I never had any problems with it. Either I do it live or online, everything has been followed through and I never had an issue. The claims representative was very helpful, professional, and work really hard to get everything set up as quick as possible. I've been happy with the service I've received through the vendors that they contracted with. They're professional and did what they needed to do. I've never had to argue about anything. I've never had issues like the stuff I hear about other warranty companies, so we'll continue to use them. I know several people that have started a policy through First American because of my experience.

We chose First American as home warranty for our house. It’s very reasonably priced. Submitting a claim was excellent and claims process was very easy. The service has always been done correctly. They come out here, troubleshoot the problem, and if they can’t fix it that day, they give me an estimated time of return date and they come back and fix the problem. My experience with them has been very good and I’m very satisfied. It’s very reasonably priced.

First American was part of my closing when I got my house and I've had them since then. I've always gotten excellent service and response to my needs. And other people recommend a different company but I rather stay with who I’ve been with. When submitting a claim, they're very prompt to respond. The representatives are very friendly and very helpful. And they make sure that if I’m having issues with the contractor, that they resolve it as soon as they can.

I acquired a home warranty through First American because my daughter had it. She recommended it and it made sense. The first time I submitted a claim of something minor, that was taken care of though there was a little bit of a mix-up. They never sent me a bill and I got a letter saying they were going to drop me if I didn't pay the bill. So I paid the bill, it was $50 something. Then I called them recently and had to wait two weeks to have my stove repaired and that was a little inconvenient. The sales representative referred me to their outsourcing. They took all the information and the people that they had subcontracted out made me wait so long and I didn't like that. Other than that they did a great job and I'm very satisfied and would recommend them.

I've had First American for a long time and I like it. I haven't had any troubles. I always get something in the mail saying if I wanted to change or anything, but I don't. The claims representatives are fine and the contractors are always on time and do good work.

Submitting a claim through First American has been fine, simple and easy.

First American has been very good. A few of the contractors that they have are really knowledgeable and very helpful. I've dealt with a few and they seem honest.

10 years ago when we first moved into our house, First American was recommended to us. I called and checked up on them and they seemed to be the best. We took the policy right away and we've been renewing it ever since. Submitting a claim has been very efficient. They get somebody out to the house right away and they could fix it. In the first visit, they would come out with the right kind of part and I've been very satisfied. That's why I continue to deal with them. They are efficient and competent.

First American was part of the package when I got my condo. I requested for an emergency visit. They tried to contact someone and they called me. It was midnight. I wasn't awake but they never called back. But I knew that they couldn't come in any sooner than the next day and so I had to call back the next morning and find out what was going on because no one called again when it was later in the morning. The claims representatives were very nice and professional. I didn't have any other concerns other than they didn't call me back.

I am not satisfied with the services due to being told that a certain part of the plumbing was not part of home warranty. In my opinion the plumbing is plumbing, it ALL should have been FIXED regardless!

I had a very good experience with First American. They were thorough and took care of the issues we had. Everything was thorough when submitting a claim. They gave me the number of the group that was going to come out and took care of what they had to take care of. Claims representatives are very good on the phone. They are very easy to work with.

I've been with First American for quite a while. I got them when I bought my home, thinking of all the price and the benefits. Everything has been good and I had no problem at all. The claims representatives were very courteous.

A friend was happy with her home warranty provider so I took it. I wanted the same one that she had as I didn't know anything about home warranties before. Submitting a claim to First American was easy. The claims rep was very helpful and I was happy with the response time, what he did and the whole experience.

I looked into acquiring a home warranty just for the thought of coverage for anything that would potentially go wrong with high-dollar electrical appliances and First American was recommended by my realtor. I've never had a problem submitting a claim with them. Everything works out the way they're supposed to. The claims representatives were always nice on the phone. I give them my information, they give the information I needed and my deductible has always stayed at $60. The people that they sent out were always fine. I had no problems with them. I recommend First American to anyone that has appliances that's not brand new. It has been a great experience for me because they saved me money.

I'm a realtor so I know how important home warranties are. I've been doing business with First American for a long time. Submitting a claim is always great and the process is very easy. They're a fantastic company. They stand behind their warranty. They are professional, courteous, and wonderful.

I've had First American Home Buyers Protection forever. It was recommended so I tried it and I haven't had any problems with it. Submitting a claim was always fairly quick and it has always been good service. The reps had always been polite, quick and they take your information, set it up and I get a call from the service people and that's it. Whoever they sent has always done a good job. They're professional and good.

A friend recommended First American and I got it just for the security of having it. Submitting a claim is excellent and easy. The claims representative I talked to was very good. The service is just terrific.

First American Home Warranty is a complete waste of time and money. We purchased the upgraded warranty when we purchased our new home because it had a septic tank and pool. Both of these items were "covered" under the warranty. We didn't have any issues in the first few months but then noticed a light on the Pool Pilot (the machine that controls the pump and cell for the pool). We called First American, and they sent out a contractor. The contractor determined that the fan failed which caused the main circuit board to overheat. It was determined that a new unit was cheaper then replacing all the electrical parts. First American originally stated they would fix the problem and placed an order for parts. They then denied the claim afterwards.

My mom has had First American for several years and so I decided to acquire the same home warranty because it can be expensive for certain home repairs and not everyone has that kind of money out of pocket. Submitting a claim with them was easy, very convenient and no hassle. Sometimes I don't have to speak to a claims representative as it can be automated, but when I have to, there were no issues. They're courteous and able to answer all my questions. First American met all of my needs and it's convenient.

We had a policy on another home so I was familiar with First American and it was included in the purchase of the home. Submitting a claim was painless. They told me they would get my claim number and have somebody call me and it all went pretty smooth. The guy was on time and did a good job. I forgot that he was down there and turned the water on and it sprayed him. He just walked up the stairs, called me and said, "Just a reminder, I'm working on the water lines. Don't turn any water on." He was pretty patient. He could have been less cordial but he was nice about it. He maintained his professionalism and efficient. He's very thorough so he let me know what he was doing and what was going on.

When I purchased my house, First American was the warranty that was set up. I had never compared different home warranties, I just got a little inside on a homeowner I was buying a home from. He was telling me how First American worked for him over the years, that it was good and it was in my budget. When I had problems with anything in my home such as heating air, hot water tank plumbing or anything, they did exactly what they said they would do and I appreciate that. The claims representative was outstanding. Everyone I ever spoke with were very concerned and generous. They assured me that whoever they were sending out, whatever contractor that was coming out, they always sent me an email with all the information. They were always nice and they make me feel free to call them back if I had any questions.

We called First American Home Buyers Protection to repair a leaking valve on the water heater, and because there was no hot water in any of our fixtures. The plumber came out and told us that the pipes needed to be replaced (not covered), and that he would adjust the hot water heater's heat setting. He told us that it would make the dripping stop from the hot water heater. It did not stop. Instead, it started to gush water out and flooded our basement. The plumber came out on a Friday, and the flood happened on a Sunday. I called over 12 times, and left half as many messages with the promise that someone would call me back. I had to shut off the water main to our house. With three small children, not having water is out of the question. My choice was to not have water, or to go to Lowe's and buy a new hot water heater. I chose the latter.

I first heard about First American through a realtor that I bought the house from. I trusted the realtor so I chose them and First American is nice. I’d recommend them.

First American came with our house. I haven't had a bad experience yet, so on their quality of service, professionalism and promptness, I'd give them a 10. They kept me informed and the claims representative was professional.

First American was the same company as my lender so I decided to go with them. Submitting a claim has been very easy. I tried it online a couple of times. Every time I talk to somebody on the phone processing a claim or following up it's always been a good experience. They've always done exactly what they say they'll do, so it's been good.

Our experience with First American was good. I'd recommend them.

The insurance company dispatched Bridgerland heating and Air. Their technician found the initial problem, resolved it and then found a subsequent problem and resolved it also.

First American was recommended by my realtor. Submitting a claim through them is not difficult at all. They're really honest. If I had friends that need it, I would tell them to go with them because they're a good insurance. The claims representatives were really easy to talk to, courteous and able to answer all of my questions. I had a good experience with them. They always help me.

I’ve had issues over the last three years and they were all taken care of by First American. The first claim was for a gas pipe that had a hole. I could smell the gas coming out. I called and a serviceman came out. It took him a day or two but he fixed it. The stove was the worst part. I called and they sent out a young gentleman who didn’t know what he was doing. It took 5 visits and a different person who was able to fix it. My expectations have been met. Every time I called, it’s been a positive response. I have no complaints.

We called FAHW for repair on our furnace. The repairman that came said he could not do the work because a previous repair was improper. When FAHW was called, we were informed that due to an "improper installation" of a relay switch, our warranty did not cover the repair. This was a repair that apparently had occurred before we purchased the home and we're not aware of existing...however, this did not matter to FAHW. The warranty FAHW is selling is very misleading. We purchased our warranty because we have an older home and wanted "a little peace of mind"...this is NOT the case. Our claim was rejected and we were told we were "on our own" when it came to the repair and they are not responsible for previous work done on any "covered" systems. We are in the process of canceling the warranty because in our opinion FAHW will not be covering any repairs we might need to make to an older home because of "pre-existing conditions". We would also caution any potential customers to research the "fine print" on what the warranty will and will NOT cover.

I've had First American for four and a half years. Submitting a claim has been really easy.

Our experience with First American was great. We're very satisfied with the service.

First American came with the purchase of my home so I thought it sounded like a good idea. My experience when submitting a claim was great.

I bought this home warranty as recommended by my realtor. We did the walk through with a licensed technician before we bought our house. All of the electrical was fine including ALL wall outlets except for a fan in the bedroom. It worked but the light and fan came on separately. It was recommended that the seller get a licensed electrician to fix the fan. They did. Second walk through of the house showed fan was fixed. We bought the house and moved in. After a month of moving in, we noticed some wall outlets in bedroom did not work. Called insurance co and made claim. They sent a guy out and said whoever fixed the fan messed up the outlets. Insurance rejected claim and said "call the sellers and have them fix it!" Really?? They moved across state, I certainly don't have their phone number or address, and it was hard enough as it was to get them to make our initial requested repairs done. They will NOT fix this.

I bought a used mobile home and had been warned that things might not be doing well. I was a renter all my life and have no idea this type of insurance even existed. When you’re a renter, you don’t care about this stuff, you call the landlord. I had a problem with the water heater and First American handled it. I got a new water heater and that turned out great. Next one was the garbage disposal. It broke down but started working again. The fella came anyway and it was worth it. He gave me a few hints on how to unplug and checked to make sure it was good. But I had a problem with the phone. The person that came to fix it said the wires were cut underneath. They were not. It was a waste. Then I had leaks on my roof and they patched those up. I should have had the whole thing resurfaced or what they do on mobile homes but that’s probably something First American didn’t cover. If ever I buy another home, I know what to look for.

Experience with First American was very good. I first heard about them when I bought the house and I was advised that it was the one of the better ones. They have excellent service because I don't have a hassle dealing with them. I don't have a complaint as far as being late or with overcharging. I’d recommend First American.

My mom and grandma had First American and they had a good experience so I went with the same company. Submitting a claim was easy and fast. The claims representative was professional, nice and excellent. First American is easy to use and reliable.

I have had First American Home Buyers Protection for about 10 years. They have been wonderful until now. They now have people from India to take your claim who do not understand English well. I finally got an American through sales department to help me. They were supposed to send me an email with the company who was coming to fix my issue. That didn't happen. They did not change the new phone number in their system and called my husband instead of me. I called to voice a complain and Melissa said they don't have a complaints department to handle my concerns. This has been so awful. I will be switching to another company. Use another company to save yourself a headache.

When my water heater went out, I called First American and they set up an appointment and within 2 days, I had a repairman out here and it had been taken care of. I just called their claims reps and told them what my problem was and stayed on the phone with them long enough for them to set up an appointment with a repair person and the repair person called and let me know they were on their way. They came out and took care of my claim and were gone in just a little while – not more than an hour and a half. They were very professional and very good because everything is working. First American is very professional and very fast.

My daughter who bought a new home had the First American warranty with it and she had an experience almost immediately with them. We just went by her experience because it was so good. We've submitted a few claims through the years. We've had them for about 9 years and had various claims and everything was handled and settled very professionally and quickly. Their claims reps are very, very good and followed up to make sure that the contractors that they had issued the work order to followed through and did his job, showed up on time and the installations were done properly. They're very, very good, legitimate and prompt with their callbacks and stay on top of the problem to make sure that they're solved correctly. Our experience with First American has been very pleasant. They're reliable.

Check out service center employees better. The first guy that Sears service center sent to my home was lazy. He come off as if he was not really interested in fixing my washer or dryer. More interested in getting the service fee and leaving. However the second guy that was not from Sears service center sent out to fix washer and dryer. That guy was very helpful, respectful and interested and did fix my washer. Excellent service from him. Need more employees like him. Thank you.

Thank you Stephanie for stepping in and quarterbacking this through. The microwave was replace in time and everything is satisfactory.

The realtor suggested First American, and it sounded good to me so I decided to have them. Submitting a claim is very easy. Everything went very smoothly. Interaction with their claims rep was fine. They did what I expected them to do, and it was very easy.

First American came with the house when we bought it. Submitting a claim has been ok. I haven't had any problem with the claims representative. At times they would not send the technician I chose but it has worked out ok anyway.

I've had First American for a long time, then left, and came back because they are very reliable. Submitting a claim is really smooth. My interaction with the claims representative was smooth and there were no problems. They were able to answer my questions. First American has been great so far. They are fantastic.

We have had a First American Home Warranty for about 10 years since first buying our house. We have had some success with FAHW but the last claim has been a complete and total disaster. I filed a claim for an oven with FAHW on Sep 30th - provided error messages, which based on an easy Google Search showed clearly that the controller card needed replacement. I scheduled the call and told them, "make sure your tech brings out the right parts... the error code is quite clear."

I haven't had any issue with First American. They have taken care everything that I've ever needed them to take care of.

First American is a very good company... No, they are the best.

I've been very happy with First American. I've always expected there would be an issue but there never has. It always seems to go really smooth, fair and quick. I've got no complaints and that's why I keep paying it every year.

Glad to have the home warranty after being in my home for only 2 1/2 months.

When I looked at First American originally, they're between the two companies. One thing I like is the cost; it's a little bit lower. We always had a home warranty policy for the last ten years. We'd like to be able to plan ahead when things go bad, how much it's gonna cost. It's easier to pay an X amount of dollars every month.

My experience with First American has been very good. I would recommend them.

When I moved in 5 years ago, one of the real estate agents who handled our house gave me a year's subscription to First American and I've been renewing it ever since because I've got some stuff that I would like to have insured. I've submitted claims and known of urban microwave combinations. Went out, attempted to find parts to fix it but didn't locate them so they replaced it. Everything was agreeable and easy.

Our experience with First American has been great. Everything has worked out as promised. We've had to call 2 or 3 times in the last 2 years and contractors came to us quickly, did the work and didn't charge anything extra.

When we moved in here, the people who sold us the house gave us First American as part of the deal. We had a good experience with submitting a claim. It was very prompt. As the years went by, they got better and better. We had difficulties in the claims process a couple of times where it took a longer time. The smaller company couldn't get the part, but it finally came through. The last claim we had was so quick. Within two hours, they found the part for the dishwasher panel and they put it in.

I got a home warranty to save money. I was calling around for insurances several years ago and I got First American. Submitting a claim to them has been a really good experience. But sometimes they don't explain. When I was having a claim resolved they didn't explain things to me like I wish they had. They should tell the customer once it was settled, it was left up to whoever they chose to sell the claim and I didn't know I had any feedback. I could have gone to someone else but at that time, I didn't know. I wasn't really angry. I just felt like that they should have. I have recommended to my girl friend in Modesto just a couple of days ago.

This is the worst services home insurance company in San Antonio. I tried this horrible company twice after all my co workers told me to stay away. The contractors they use are horrible and unprofessional as well as cheap work. I had a drip pan that one of the contractors cracked apparently and they sent a second opinion (same company) who informed me that the crack was not due to normal wear and tear and that the insurance company will not pay for it. I had this problem for OVER 6 MONTHS with no resolve. 6 Months...and now I know because the company knew they had damaged my pan and just wanted to wait. I am going to every website and social media possible to warn people about First American. They are ABSOLUTELY horrible. I paid my insurance premiums for them to tell me NO. Are they going to reimburse my money? STAY AWAY. Especially if you are in the SAN ANTONIO, TX area. I should have listened to the warning. Oh.. just to add, I had one of their reps contact me only to leave a message and I never heard from them again. I just received my cancellation letter. TYPICAL. I have posted on their Facebook and of course they deleted it.

When we bought the house 10 years ago, the previous owner had First American and we kept it after that initial year. We had good experience so there was no reason to make any changes. We've always had excellent and very timely providers that do the job well, and never have to call them back. One time we had to call them back and they came back and took care of everything. The claims process was very simple. We feel like we are very fortunate actually to have First American because we hear of other companies that are similar that don't respond as quickly, that don't do the job correctly. We've never had a problem when we had anything to do, claim-wise. We're very pleased.

When I bought the house, they gave me a one-year warranty on the house from First American. I requested that to be a part of the deal when I bought the house. I was told that it had to be renewed every year, so we've renewed it ever since we got the house. It worked well for me and everything was positive. I really haven't had that many claims but they take care of my problem and I've never had a problem with them.

My experience with First American was very good. I bought a condominium in 2004 and the real estate lady who was involved in the transaction suggested that I get this. I've never had any problems with the claims. The claims process was very easy. It all went well and I've been happy with it and it has been 11 years that I've had it. I had a few claims and it has always worked out very well.

We decided to acquire a home warranty from First American as suggested by the realtor. He said it was a good one. They were fast and reliable and they take care of my problems right away. Most of the claims representatives have been very nice and I like them. I plan to keep them for a while.

First American has been fine. Whenever I've had to call, I've had good luck with whoever comes out.

When I bought my home back in 1999, the people that I purchased the house from put First American Home Buyers Protection for the first year for me. And every year after that, I just kept renewing it. I’m a single parent and I don’t have someone to fix anything for me. So when something goes wrong, I just call First American. Sometimes I have to wait a little bit, but overall, they get the job done. It was convenient for me.

The lady we bought the house from had First American on her home. She just told me how good, efficient and quick their service was and everything has been great. It's very easy to make the claim and they're very prompt and very quick to come out. The first time I talked with someone, they were really pleasant. The second time, it was an automated system. They're also very courteous. I really appreciated that.

We called in to place a claim on our built in oven that wasn't heating properly. FAHBP sent out a local contractor Knight's Maintenance and Repair here in Jackson, MS. The service guy first came out and stated that we needed a new circuit board and a new temp sensor. He ordered one and it took over two weeks for it to be shipped to him, we called him every other day to see when it was going to arrive. He finally came at 7:45 PM to repair it, but it didn't work properly. So he stated that they were going to reorder another circuit board.

The people who were selling the house to me were required to give me a year’s worth of home warranty. I chose to keep the warranty under First American because about two weeks before the warranty was supposed to expire, my dishwasher stopped working. I called them and a guy came out and fixed my dishwasher. From then on, I take the bonuses that the company I work for gives every March or April 15th to renew my home warranty contract. My house is about 12 years old now, so things are probably going to be breaking a little bit. I’ve actually had them come up for three things already: the dishwasher, the air conditioner, and then a couple of weeks ago, the refrigerator. So, I will continue to renew it every year.

Service is always great, I have had First American for many years.

First American is convenient. They've always done exactly what I need to get done. I've not had any problem with them in getting someone out quickly. I've recommended them to several other people. I feel confident that they stand behind what they say.

I have been a customer with First American since 2008. I have paid every month for this coverage "in case" something goes out I would not be hit hard financially that month. My AC unit went out about 2 weeks ago, just stopped working would not turn on. I called First American, they had a company come out and said the compressor went out and it needed to be replaced. They had to get the work approved from First American and call me back. I received a call from the ac company that they would cover the compressor but would not cover a list of things that NEED to be done to FIX the unit. I would have to come out $390 plus $65 deductible plus I pay $50 a month for the warranty coverage $505 in one month!

I acquired First American when I bought my house. The man that I bought it from had the insurance on the house. Then when it expired, I resumed it. I had good luck with it that's why I stayed.

Our experience with First American Home Warranty is very good. They are efficient. I like that when I've called them, within an hour, I had a phone call from a vendor who came out the very next day, so within 48 hours my problem was fixed.

I got First American as part of the sale of my house. The people that sold me the house chose it and it’s part of the closing. Up until this time, I’ve only submitted three claims and everything’s been good. I haven’t had any troubles as far as warranty at all. I would recommend them, definitely. However I am having problems with the current claim I’ve got going on. They came out in September for my washer. It wasn’t spinning and they had to order parts. Then they came back the second time and worked on it a good hour and a half. And the washer was spinning and working good after they left. But within two weeks, I started having some water seeping out from under the washer so I called back and I said I don’t know if it’s something new or whether its something that’s ongoing from the original claim. So they sent the same company back out and the technician that came out indicated he didn’t think that one of the parts had been replaced. He said it could be that it was too difficult to get it off of there and maybe in the process of trying to get it off they might have made like a small crack or something in there.

I’m satisfied with First American Home Buyer’s Protection. There was one incident when I had my washing machine fixed and the guy who had come out didn’t do alright. But other than that, I'm satisfied. Everybody makes a mistake.

conditioners were having problems. There's two units on top of the house and when the guy came, he said it's only been written up for 1 so he looked at the other one and he said 'You can call them if you want and then see if they will OK me to look at the other one while I'm here.' So I tried to start calling and that got rather laborious. It took me forever to get a hold of somebody, and they kept transferring me around and the phone would ring and ring at times but then when I got the right person he talked with the workman they put here and it all got worked out and that was very minor. Overall, when we've had to call, it's always been handled well.

The company wrongly listed my coverage property as Single Home in their system instead of "Condominium" from the beginning when I enrolled and have been overcharging me for the last six years. As a result, I have been overcharged about $360. I called Customer Services several times and wrote the letter to Vice President of the Company requesting for a full refund. The VP never responded to my letter instead sent me another letter asking me to renew the warranty for a higher amount. Neither he showed any interest nor integrity toward customers. Most of the Customer Service Representatives I spoke were not professional either. Finally I was able to get $96 refund but the company refused to fund the remaining over charges. They pretty much said "So what we messed up your property type in our system. We are not going to refund you full do whatever you can!"

3 weeks ago we placed a claim for our leaky toilets. After waiting 1.5 weeks for someone to come out - when the guy arrived - he informed us that parts of the toilet pump needed to be replaced. So we would need to wait another week for the parts to come in. Fair enough. Here's where it gets terrible - the guy comes back, replaces the parts - but now the toilets won't even flush - the plumber made them worse than before. So, 1st American's solution - send the same plumber back to fix the shoddy work. I eventually convince 1st American that I need another plumber. They agree - they send another plumber out - only to leave one toilet perpetually running. Once they come out to fix the remaining toilet - I will be cancelling my warranty for good. The customer service is completely unsympathetic - they have no clue how to make things right. It's seriously like talking to robots over there - actually I think robots would be better.

I like First American. I have put 1 or 2 claims and they're excellent. My overall experience was fine. I have recommended them.

The sellers of our home purchased First American Home Buyers Protection for us. So far, my experience when submitting a claim has been pretty straightforward and easy. I did one over the phone and then another online. The claims representatives were helpful and responsive. We’re looking to renew after our contract expires.

Natalie from First American contacted me after the initial review and First American sent another of their contractors at their expense to assess the problem. Their 2nd contractor agreed with my own contractor and First American gave me the option of having their contractor install another CHA unit or take a payout. I wanted to upgrade to a larger CHA unit, so opted for the payout and received the check in a couple of weeks. I appreciate Natalie's help in resolving the problem.

First American has been good.

We bought an older home and thought a home warranty would be a good idea. I chose First American because I was able to make monthly payments instead of one yearly payment. It's been positive so far. Interaction with claims representative has been good. They’re affordable and they respond quickly to your claims.

I had a good experience with First American. I called and made the appointment and they told me when it was. They came when they were supposed to. So it was good. I'd recommend them.

I wasn't satisfied with my old warranty, so I went on Google and googled a bunch of different ones and First American was right at the top of everybody. So when it came time to renew it, I went with them. First American was good. Unfortunately, they told me that they could no longer service our area. But whenever I called them, they always got somebody out here to fix my stuff. I know I had three incidents and they sent somebody out within 24 hours to fix it. Claims representatives were good and knowledgeable. I was very pleased with them.

Our experience with First American has been excellent and wonderful. I've been with them three years, and only had one issue on my pool pump but they made it good. One of the contractors wasn't fixing it but First American gave me another one and I didn't have to pay the $65 again. I was happy with that, even though it took almost two months. I've already recommended them.

I have had First American for over 10 years. In most cases the response and work done have been satisfactory. The only complaint I have is that sometimes the contractors put you on the back burner and do not respond to set an appointment in a timely manner. I have had to contact them on many occasions.

First American is awesome. I've been with them for a couple years. Once our AC broke and it was over a holiday weekend. And I just assumed we'd be without any response from them until the holiday weekend was over. But I was actually contacted before the first day of the normal work week arrived. They are fabulous so I've recommended them to friends.

First American was great. They took my call and sent me somebody really quick. The person solved the problem, so I’m very happy. Overall, it went very well.

My experience with First American is very, very good. They were very good whenever we call them out. They were always very responsive very quickly. Everybody was just very, very nice. Everybody we talked to were very polite and accommodating.

I don’t know exactly how long I have the contract with First American but I think that it’s for the last six or seven years. I received a flyer from them and then I decided to change company. Every time that I call First American, they respond one day or one and a half days. And they call me and choose one of the company that are in the area. Then they come and they solve the problem. They are very good.

The real estate agent that I bought this house through recommended First American. I've had problems with the heat pump and we didn't discover it until after I moved in. The first company that came out did a good job. And then the next time I called, they did not want to send them out again and I was a little concerned about a continuity problem starting as a result of that, so they finally agreed to send them out.

My real estate agent told me about First American. I looked into the home warranty to have secondary coverage on top of our home policy. Submitting a claim to First American has been very good. Their reps has been great. What I don't like is that there isn't any secondary damage coverage. It's just a little frustrating. So if we have a leak, they fix the pipes but they don't. And then if it's an older house they don't cover it if it's not up to code, in which code changes constantly.

After moving in, I found out that our stove was not working so I contacted first the real estate agent and she contacted First American and within two days the stove was fixed. It was awesome.

When we had bought our house, the people that had owned it before paid for the First American Home Buyers insurance for the year. We haven't had any problems submitting a claim over the phone. We've called in and it's been taken care of. Everyone that I talked to has been friendly. I've always gotten a call within the time frame that I've been told and never had any problems with the contractors that we've had come out to the house so it's been good.

First American home protection service was offered to use when we purchased our house. I've only submitted one claim online and everything went really smoothly and really quick. The service is really convenient and just a quick resolution.

Here is the perfect example of making money scheme, they work like mafia. I have bought 3 different policies on my all my homes. Every time I open a claim they come up with some way to deny it. My pool pipe was leaking. When I call them they sent a contractor who stated that in order to fix the leakage they have to dig; however, it is not covered because it is underground. However, they will buy me out (I was waiting for them to close this). Suddenly, they assign the case to someone else. (I guess they did not like the fact that for a change they have to pay me.) He stated that the leakage is under the ground. I am so furious with these people. PLEASE BE VERY CAREFUL!!!! DO NOT INSURE WITH THEM, NOT WORTH IT.

It's been over 20 years since we had First American. I don't have any complaint. I haven't had any major problems and it's an insurance policy and I just keep paying it and they get somebody out whether it's plumbing or electrical. Every year, anytime that there's a problem, I call in and they send somebody out to fix something and I haven't had a problem. I'm happy with it.

My daughter had First American for quite a few years and I thought it would be a good thing to have. I had submitted a claim and they were very prompt, they contacted the person that would come out right away, and he came out the next day. The guy that came out was very personable and professional, so it was nice. My overall experience with them was great. I would definitely recommend them to someone else.

Well, where do I start. I bought the home on Oct 15, 2014. AC wasn't working. Called and filed a claim. Technician says that the FAN/Condenser were not working for a year. The sellers have provided an invoice from licensed HVAC company that the AC was working as expected. I send FirstAM fax of the HVAC invoice. They called them and checked with them. The Seller's HVAC told FirstAM that they didn't check Fan or Condenser and they only checked the coil. The system checks out ok. FirstAM denied the claim since it's preexisting. I bought the home and we did an inspection and found the AC working. I close the house on Oct 15th. The AC stops working on Oct 17th. What do I have Home Warranty for? Please help me. They should be out of business.

Our overall experience with First American was outstanding. They're always available and very responsive. They have met my expectations, do exactly what they're supposed to do and they do it in a timely fashion and very well, so I appreciate them.

My experience with First American was outstanding. Everything was done in a sufficient time.

Submitting a claim w/ First American was easy. You just call them and a couple of days later the contractor calls and sets an appointment and it’s a done deal. I have not had any problems at all. Every contractor so far has been on time. Most of them have been nice. I'd recommend them.

We purchased a home warranty from the First American Home Warranty. We contacted them a few times and every time they did not cover any of our claims. After 6 months and only one minor claim (a leak in a pipe). Since we are not getting coverage, we decided to cancel, but now they say in order to cancel, they will prorate - $50 - (Whatever they have paid for the claim during the year). This is crazy. I have paid $500 and they paid $100 total and they want to deduct the $100 from the fee they pay me back.

I'm very disappointed in this company. I called on September 20, 2014 to submit a claim because the catch on the lid of the soap dispenser was worn away (ordinary wear and tear) on my dishwasher. The appliance repair contractor said he had to order the part to make the repair. Then I don't hear from First American or the appliance contractor for over 10 days, so I reached out to First American and found out that my claim has been denied because I had "physically damaged" the appliance. That's hogwash.

I was with another HW company...and switched to FAHBP, biggest mistake I have ever made. If you are not happy with the servicers they simply say, "Too bad, you can take it or leave it." The best that they can come up with is that you can cash out and take care of it yourself. This is after waiting on hold for 45 min or more. They reimburse the servicers so little they have to make it up somewhere and that is by charging above and beyond to do the work. This puts you the customer in a lose-lose situation. The only thing I am replacing is this company with the one I was previously with. Buyer beware, don't make the mistake I did. I saw all the good review posts, mark my word for every good one I bet there are five bad ones. I refuse to believe I am one of the few that are unhappy.

They refunded my money, so I'm going to update the star rating by a 2 stars. I still don't appreciate how rude they were on the phone, up until the moment I posted this review.

I already knew about First American ever since I purchased a home in Oklahoma City several years ago. I was over 50, single, in a new city and I knew nobody. I had relocated with my job and I had no family there. Having to do everything alone, I thought that signing up with them might be a good idea. The home I actually purchased had an above ground pool, which I was not real crazy about because I grew up poor. So I didn't know anything about having a pool. So the very first season the pump went out I didn't know what had happened, that that's what it had been. And they came out and they took care of that. When I found out what that would have cost me, I BECAME A BELIEVER.

Claims rep got our claim mixed up with somebody else and it took a little bit of time to get the right people to communicate with me properly during a claim. But outside of that, they got it taken care of and covered the roof and everything that we needed.

First American was included in our purchase of our home. It's always been really easy to submit a claim. We've renewed it every year since we had the house. We have an older house and they have replaced a lot of the major components that would otherwise cost us a lot of money.

So far my experience with First American has been fine. Everything we've claimed has been processed. And they sent people out that fixed it, so we're good.

First American was offered when we bought the house. We looked into it, and it looked like a good idea. Everybody's been pretty efficient and friendly.

I had a couple of problems with some appliances in my house and once I called them they set up a date and time to come out, and they came out and fixed it. The guy that came here was very professional and did a good job. I really appreciate that. I had a very good experience with First American.

This home warranty is not worth the price paid. During the year, I made 3 claims. I only was happy with one claim.

The process of submitting a claim to First American is pretty easy. I usually do it online and it's convenient for me, rather than calling and waiting on hold. They're a really good company. When anybody asks me about a home warranty, I always recommend them. We left for a little bit and then I came back to First American because it's actually the best home warranty that I had. I had one in between and I didn't care for them as much.

Prompt and professional. Repairs made in timely manner. Very satisfied with first American and the company they sent out to do the work.

Submitting a claim to them is very fast and easy. I'm very satisfied with them. Their reps are friendly. I highly recommend First American.

Our realtor suggested First American and so far submitting claims to them has been great. It's been a really fast experience every time. The claims representatives were all great and they help out every time. Overall, great overall customer service.

First American has always done what they said they were going to do that's why we decided to use them for 5 years. The claims representatives always took our information and contacted the plumber or whatever it was that we had to have done right away, and we heard back and made an appointment with them. I would trust them and continue to do business with them.

Very satisfied. I don't have any problems submitting a claim with First American. My experience with them was very good.

I would recommend them to anybody. I was very satisfied with the service they provided. It's really a peace of mind to have a home owner's protection with First American because their service is great and they're really prompt. What they said they always performed it. Prior to purchasing the warranty, someone called me and explained to me how the home owner's protection work. I found her very genuine and I also felt very impressed by the way she presented the insurance.

We had moved from Georgia to Kentucky and our realtor told us about First American. We've had home protection since 1993 and really like the idea. So when we heard about them, we decided to go ahead and sign up with First American. Submitting a claim was fine. We didn't have any problems. I would call in and I try to follow the directions from the material that we receive in the mail and submit everything the way we're supposed to and call ahead. The people have been very friendly and there's never been any problem with anything we've done.

My friend has told me about First American. He uses them and he's very pleased with them. He's a real estate person and his recommendations have always been very reliable. We live in a patio home and when my wife passed away in February, I went ahead and took it out, kind of an insurance policy. I was gone for the day playing golf and I came back and I went to get a glass of ice and water from the refrigerator. And when I did, the ice was nothing but water and I realized that the refrigerator had been broke. Now this was a holiday weekend, on a Friday. So I called and they sent somebody out on that Tuesday. And they came out, looked at it, knew exactly what it was, fixed it. They were in and out of here in less than an hour, and had it fixed and everything went very, very well. They didn't make a mess. It was very nice, very professional. Everything went pretty much according to what my friend had told me. And the refrigerator, the contractor put the part in there and fixed it and told me that if it had broke in 24 hours, to give him a call back and he would come back and repair it. Everything went very well, so I was very, very pleased with it. The bad experience turned out to be a pleasant situation.

First American was introduced to me by the lady that did the closing on our house. Submitting a claim had been very good. I've called them out once to work on the air conditioner and I'm pleased as I could be with what had all took place. And then yesterday, I called in a service order for the electrical. And the electrical company called right back. We've set up an appointment and they're supposed to be here Thursday. I'm tickled to death with it so far. It's been a great experience.

Placing a claim is easier online than on the phone, but overall about the same.. Online, you must have your First American online account set-up. On the phone takes too long to get through the automated inputs to the call to get to a live person, but once you get there they are helpful and quick. The service contractors they have in place seem to all be English as second language speakers so sometimes it's hard to understand them.

I've only used First American once and it was perfect. They came out and took care of the job.

We have been customers for just shy of 12 years. Always been very happy. I placed a claim on my Frigidaire Refrigerator and as always they promptly sent a service technician to my home. Unfortunately this did not work and a second tech was sent out. The fridge worked for 2 weeks. As luck has it we were in the process of getting ready to move. The fridge "died" the day our moving truck was set to arrive. I BEGGED FAHBP in good customer service faith to make an exception to the rule and service my existing claim in my new home (which is out of state). They were unwilling to work with us on any front. They suggested we move our entire house, leave the fridge and they will come fix it at the property address on file. We could move the fridge at a later time.

So far, I have no complaints with First American. I bought a house and they carried the owners insurance on it. The only claim that I've had was my dishwasher and I just wasn't pushing the right button, but the service guy came out and was very nice. It was easy to fix but he didn't make me feel like I was dumb and didn't understand it or anything like that. He explained it, showed me how to do it and the whole bill. He said it had happened to other people. I was very pleased with him.

I regret ever having bought a policy from this company. They will not allow you to hire your own technician if they are able to locate one that will "contact" you within 24 hours of your claim. By "contact" they simply mean call you, but not necessarily actually fix your issue. Then if their technician comes and cannot fix the issue, the company's clock starts again and they have another 2 hours to locate a technician who will "contact" you within 24 hours. In other words, they can send you a tech, who can't do the job, and then simply try again, and again, etc... and meanwhile you're simply out of luck. When I called to ask them to do something about the situation they put me in, they had me on the phone for 54 minutes before disconnecting me. When I called again and explained that being out of hot water with an infant and a toddler for several days was unacceptable, the supervisor told me that he was once a kid and had to take cold baths! Anyway, this is a horrible company, staffed by horrible people, and I would never recommend buying a policy from them.

I've been with First American for about 6 years. Every time I call there's always somebody that either answers the phone or calls me right back. And they always send professionals to do whatever job needs to be done. I've never had any trouble at all. They've always hired good people.

Tech came and fixed issue, however a week later noticed the a/c was running continually. Service tech came back, discovered a switch that was, needed, and has yet to come back to complete switch installation, it's been a week. Also, tried to pay online for service call, however the account said no balance. Tried to call about it yesterday and was put on hold for 20 minutes before I had to hang up to go into an appointment.

I'm confused why the customer pays for the insurance and in case of an accident the insurance company does not pay his losses, as happened with my apartment exposed to water leak and sank all my property. After the completion of the claim they told me that the type of your insurance policy does not cover my losses and known that I have liability ($100000) and known that also the water leak from apartment above of mine. The customer service also not professional and rude. I do never recommended anyone to join with them because you will losing your money and time. They are bad experience.