First American Home Warranty Reviews

10 years ago when we first moved into our house, First American was recommended to us. I called and checked up on them and they seemed to be the best. We took the policy right away and we've been renewing it ever since. Submitting a claim has been very efficient. They get somebody out to the house right away and they could fix it. In the first visit, they would come out with the right kind of part and I've been very satisfied. That's why I continue to deal with them. They are efficient and competent.

First American was part of the package when I got my condo. I requested for an emergency visit. They tried to contact someone and they called me. It was midnight. I wasn't awake but they never called back. But I knew that they couldn't come in any sooner than the next day and so I had to call back the next morning and find out what was going on because no one called again when it was later in the morning. The claims representatives were very nice and professional. I didn't have any other concerns other than they didn't call me back.

I am not satisfied with the services due to being told that a certain part of the plumbing was not part of home warranty. In my opinion the plumbing is plumbing, it ALL should have been FIXED regardless!

I had a very good experience with First American. They were thorough and took care of the issues we had. Everything was thorough when submitting a claim. They gave me the number of the group that was going to come out and took care of what they had to take care of. Claims representatives are very good on the phone. They are very easy to work with.

I've been with First American for quite a while. I got them when I bought my home, thinking of all the price and the benefits. Everything has been good and I had no problem at all. The claims representatives were very courteous.

A friend was happy with her home warranty provider so I took it. I wanted the same one that she had as I didn't know anything about home warranties before. Submitting a claim to First American was easy. The claims rep was very helpful and I was happy with the response time, what he did and the whole experience.

I looked into acquiring a home warranty just for the thought of coverage for anything that would potentially go wrong with high-dollar electrical appliances and First American was recommended by my realtor. I've never had a problem submitting a claim with them. Everything works out the way they're supposed to. The claims representatives were always nice on the phone. I give them my information, they give the information I needed and my deductible has always stayed at $60. The people that they sent out were always fine. I had no problems with them. I recommend First American to anyone that has appliances that's not brand new. It has been a great experience for me because they saved me money.

I'm a realtor so I know how important home warranties are. I've been doing business with First American for a long time. Submitting a claim is always great and the process is very easy. They're a fantastic company. They stand behind their warranty. They are professional, courteous, and wonderful.

I've had First American Home Buyers Protection forever. It was recommended so I tried it and I haven't had any problems with it. Submitting a claim was always fairly quick and it has always been good service. The reps had always been polite, quick and they take your information, set it up and I get a call from the service people and that's it. Whoever they sent has always done a good job. They're professional and good.

A friend recommended First American and I got it just for the security of having it. Submitting a claim is excellent and easy. The claims representative I talked to was very good. The service is just terrific.

First American Home Warranty is a complete waste of time and money. We purchased the upgraded warranty when we purchased our new home because it had a septic tank and pool. Both of these items were "covered" under the warranty. We didn't have any issues in the first few months but then noticed a light on the Pool Pilot (the machine that controls the pump and cell for the pool). We called First American, and they sent out a contractor. The contractor determined that the fan failed which caused the main circuit board to overheat. It was determined that a new unit was cheaper then replacing all the electrical parts. First American originally stated they would fix the problem and placed an order for parts. They then denied the claim afterwards.

My mom has had First American for several years and so I decided to acquire the same home warranty because it can be expensive for certain home repairs and not everyone has that kind of money out of pocket. Submitting a claim with them was easy, very convenient and no hassle. Sometimes I don't have to speak to a claims representative as it can be automated, but when I have to, there were no issues. They're courteous and able to answer all my questions. First American met all of my needs and it's convenient.

We had a policy on another home so I was familiar with First American and it was included in the purchase of the home. Submitting a claim was painless. They told me they would get my claim number and have somebody call me and it all went pretty smooth. The guy was on time and did a good job. I forgot that he was down there and turned the water on and it sprayed him. He just walked up the stairs, called me and said, "Just a reminder, I'm working on the water lines. Don't turn any water on." He was pretty patient. He could have been less cordial but he was nice about it. He maintained his professionalism and efficient. He's very thorough so he let me know what he was doing and what was going on.

When I purchased my house, First American was the warranty that was set up. I had never compared different home warranties, I just got a little inside on a homeowner I was buying a home from. He was telling me how First American worked for him over the years, that it was good and it was in my budget. When I had problems with anything in my home such as heating air, hot water tank plumbing or anything, they did exactly what they said they would do and I appreciate that. The claims representative was outstanding. Everyone I ever spoke with were very concerned and generous. They assured me that whoever they were sending out, whatever contractor that was coming out, they always sent me an email with all the information. They were always nice and they make me feel free to call them back if I had any questions.

We called First American Home Buyers Protection to repair a leaking valve on the water heater, and because there was no hot water in any of our fixtures. The plumber came out and told us that the pipes needed to be replaced (not covered), and that he would adjust the hot water heater's heat setting. He told us that it would make the dripping stop from the hot water heater. It did not stop. Instead, it started to gush water out and flooded our basement. The plumber came out on a Friday, and the flood happened on a Sunday. I called over 12 times, and left half as many messages with the promise that someone would call me back. I had to shut off the water main to our house. With three small children, not having water is out of the question. My choice was to not have water, or to go to Lowe's and buy a new hot water heater. I chose the latter.

I first heard about First American through a realtor that I bought the house from. I trusted the realtor so I chose them and First American is nice. I’d recommend them.

First American came with our house. I haven't had a bad experience yet, so on their quality of service, professionalism and promptness, I'd give them a 10. They kept me informed and the claims representative was professional.

First American was the same company as my lender so I decided to go with them. Submitting a claim has been very easy. I tried it online a couple of times. Every time I talk to somebody on the phone processing a claim or following up it's always been a good experience. They've always done exactly what they say they'll do, so it's been good.

Our experience with First American was good. I'd recommend them.

The insurance company dispatched Bridgerland heating and Air. Their technician found the initial problem, resolved it and then found a subsequent problem and resolved it also.

First American was recommended by my realtor. Submitting a claim through them is not difficult at all. They're really honest. If I had friends that need it, I would tell them to go with them because they're a good insurance. The claims representatives were really easy to talk to, courteous and able to answer all of my questions. I had a good experience with them. They always help me.

I’ve had issues over the last three years and they were all taken care of by First American. The first claim was for a gas pipe that had a hole. I could smell the gas coming out. I called and a serviceman came out. It took him a day or two but he fixed it. The stove was the worst part. I called and they sent out a young gentleman who didn’t know what he was doing. It took 5 visits and a different person who was able to fix it. My expectations have been met. Every time I called, it’s been a positive response. I have no complaints.

We called FAHW for repair on our furnace. The repairman that came said he could not do the work because a previous repair was improper. When FAHW was called, we were informed that due to an "improper installation" of a relay switch, our warranty did not cover the repair. This was a repair that apparently had occurred before we purchased the home and we're not aware of existing...however, this did not matter to FAHW. The warranty FAHW is selling is very misleading. We purchased our warranty because we have an older home and wanted "a little peace of mind"...this is NOT the case. Our claim was rejected and we were told we were "on our own" when it came to the repair and they are not responsible for previous work done on any "covered" systems. We are in the process of canceling the warranty because in our opinion FAHW will not be covering any repairs we might need to make to an older home because of "pre-existing conditions". We would also caution any potential customers to research the "fine print" on what the warranty will and will NOT cover.

I've had First American for four and a half years. Submitting a claim has been really easy.

Our experience with First American was great. We're very satisfied with the service.

First American came with the purchase of my home so I thought it sounded like a good idea. My experience when submitting a claim was great.

I bought this home warranty as recommended by my realtor. We did the walk through with a licensed technician before we bought our house. All of the electrical was fine including ALL wall outlets except for a fan in the bedroom. It worked but the light and fan came on separately. It was recommended that the seller get a licensed electrician to fix the fan. They did. Second walk through of the house showed fan was fixed. We bought the house and moved in. After a month of moving in, we noticed some wall outlets in bedroom did not work. Called insurance co and made claim. They sent a guy out and said whoever fixed the fan messed up the outlets. Insurance rejected claim and said "call the sellers and have them fix it!" Really?? They moved across state, I certainly don't have their phone number or address, and it was hard enough as it was to get them to make our initial requested repairs done. They will NOT fix this.

I bought a used mobile home and had been warned that things might not be doing well. I was a renter all my life and have no idea this type of insurance even existed. When you’re a renter, you don’t care about this stuff, you call the landlord. I had a problem with the water heater and First American handled it. I got a new water heater and that turned out great. Next one was the garbage disposal. It broke down but started working again. The fella came anyway and it was worth it. He gave me a few hints on how to unplug and checked to make sure it was good. But I had a problem with the phone. The person that came to fix it said the wires were cut underneath. They were not. It was a waste. Then I had leaks on my roof and they patched those up. I should have had the whole thing resurfaced or what they do on mobile homes but that’s probably something First American didn’t cover. If ever I buy another home, I know what to look for.

Experience with First American was very good. I first heard about them when I bought the house and I was advised that it was the one of the better ones. They have excellent service because I don't have a hassle dealing with them. I don't have a complaint as far as being late or with overcharging. I’d recommend First American.

My mom and grandma had First American and they had a good experience so I went with the same company. Submitting a claim was easy and fast. The claims representative was professional, nice and excellent. First American is easy to use and reliable.

I have had First American Home Buyers Protection for about 10 years. They have been wonderful until now. They now have people from India to take your claim who do not understand English well. I finally got an American through sales department to help me. They were supposed to send me an email with the company who was coming to fix my issue. That didn't happen. They did not change the new phone number in their system and called my husband instead of me. I called to voice a complain and Melissa said they don't have a complaints department to handle my concerns. This has been so awful. I will be switching to another company. Use another company to save yourself a headache.

When my water heater went out, I called First American and they set up an appointment and within 2 days, I had a repairman out here and it had been taken care of. I just called their claims reps and told them what my problem was and stayed on the phone with them long enough for them to set up an appointment with a repair person and the repair person called and let me know they were on their way. They came out and took care of my claim and were gone in just a little while – not more than an hour and a half. They were very professional and very good because everything is working. First American is very professional and very fast.

My daughter who bought a new home had the First American warranty with it and she had an experience almost immediately with them. We just went by her experience because it was so good. We've submitted a few claims through the years. We've had them for about 9 years and had various claims and everything was handled and settled very professionally and quickly. Their claims reps are very, very good and followed up to make sure that the contractors that they had issued the work order to followed through and did his job, showed up on time and the installations were done properly. They're very, very good, legitimate and prompt with their callbacks and stay on top of the problem to make sure that they're solved correctly. Our experience with First American has been very pleasant. They're reliable.

Check out service center employees better. The first guy that Sears service center sent to my home was lazy. He come off as if he was not really interested in fixing my washer or dryer. More interested in getting the service fee and leaving. However the second guy that was not from Sears service center sent out to fix washer and dryer. That guy was very helpful, respectful and interested and did fix my washer. Excellent service from him. Need more employees like him. Thank you.

Thank you Stephanie for stepping in and quarterbacking this through. The microwave was replace in time and everything is satisfactory.

The realtor suggested First American, and it sounded good to me so I decided to have them. Submitting a claim is very easy. Everything went very smoothly. Interaction with their claims rep was fine. They did what I expected them to do, and it was very easy.

First American came with the house when we bought it. Submitting a claim has been ok. I haven't had any problem with the claims representative. At times they would not send the technician I chose but it has worked out ok anyway.

I've had First American for a long time, then left, and came back because they are very reliable. Submitting a claim is really smooth. My interaction with the claims representative was smooth and there were no problems. They were able to answer my questions. First American has been great so far. They are fantastic.

We have had a First American Home Warranty for about 10 years since first buying our house. We have had some success with FAHW but the last claim has been a complete and total disaster. I filed a claim for an oven with FAHW on Sep 30th - provided error messages, which based on an easy Google Search showed clearly that the controller card needed replacement. I scheduled the call and told them, "make sure your tech brings out the right parts... the error code is quite clear."

I haven't had any issue with First American. They have taken care everything that I've ever needed them to take care of.

First American is a very good company... No, they are the best.

I've been very happy with First American. I've always expected there would be an issue but there never has. It always seems to go really smooth, fair and quick. I've got no complaints and that's why I keep paying it every year.

Glad to have the home warranty after being in my home for only 2 1/2 months.

When I looked at First American originally, they're between the two companies. One thing I like is the cost; it's a little bit lower. We always had a home warranty policy for the last ten years. We'd like to be able to plan ahead when things go bad, how much it's gonna cost. It's easier to pay an X amount of dollars every month.

My experience with First American has been very good. I would recommend them.

When I moved in 5 years ago, one of the real estate agents who handled our house gave me a year's subscription to First American and I've been renewing it ever since because I've got some stuff that I would like to have insured. I've submitted claims and known of urban microwave combinations. Went out, attempted to find parts to fix it but didn't locate them so they replaced it. Everything was agreeable and easy.

Our experience with First American has been great. Everything has worked out as promised. We've had to call 2 or 3 times in the last 2 years and contractors came to us quickly, did the work and didn't charge anything extra.

When we moved in here, the people who sold us the house gave us First American as part of the deal. We had a good experience with submitting a claim. It was very prompt. As the years went by, they got better and better. We had difficulties in the claims process a couple of times where it took a longer time. The smaller company couldn't get the part, but it finally came through. The last claim we had was so quick. Within two hours, they found the part for the dishwasher panel and they put it in.

I got a home warranty to save money. I was calling around for insurances several years ago and I got First American. Submitting a claim to them has been a really good experience. But sometimes they don't explain. When I was having a claim resolved they didn't explain things to me like I wish they had. They should tell the customer once it was settled, it was left up to whoever they chose to sell the claim and I didn't know I had any feedback. I could have gone to someone else but at that time, I didn't know. I wasn't really angry. I just felt like that they should have. I have recommended to my girl friend in Modesto just a couple of days ago.

This is the worst services home insurance company in San Antonio. I tried this horrible company twice after all my co workers told me to stay away. The contractors they use are horrible and unprofessional as well as cheap work. I had a drip pan that one of the contractors cracked apparently and they sent a second opinion (same company) who informed me that the crack was not due to normal wear and tear and that the insurance company will not pay for it. I had this problem for OVER 6 MONTHS with no resolve. 6 Months...and now I know because the company knew they had damaged my pan and just wanted to wait. I am going to every website and social media possible to warn people about First American. They are ABSOLUTELY horrible. I paid my insurance premiums for them to tell me NO. Are they going to reimburse my money? STAY AWAY. Especially if you are in the SAN ANTONIO, TX area. I should have listened to the warning. Oh.. just to add, I had one of their reps contact me only to leave a message and I never heard from them again. I just received my cancellation letter. TYPICAL. I have posted on their Facebook and of course they deleted it.

When we bought the house 10 years ago, the previous owner had First American and we kept it after that initial year. We had good experience so there was no reason to make any changes. We've always had excellent and very timely providers that do the job well, and never have to call them back. One time we had to call them back and they came back and took care of everything. The claims process was very simple. We feel like we are very fortunate actually to have First American because we hear of other companies that are similar that don't respond as quickly, that don't do the job correctly. We've never had a problem when we had anything to do, claim-wise. We're very pleased.

When I bought the house, they gave me a one-year warranty on the house from First American. I requested that to be a part of the deal when I bought the house. I was told that it had to be renewed every year, so we've renewed it ever since we got the house. It worked well for me and everything was positive. I really haven't had that many claims but they take care of my problem and I've never had a problem with them.

My experience with First American was very good. I bought a condominium in 2004 and the real estate lady who was involved in the transaction suggested that I get this. I've never had any problems with the claims. The claims process was very easy. It all went well and I've been happy with it and it has been 11 years that I've had it. I had a few claims and it has always worked out very well.

We decided to acquire a home warranty from First American as suggested by the realtor. He said it was a good one. They were fast and reliable and they take care of my problems right away. Most of the claims representatives have been very nice and I like them. I plan to keep them for a while.

First American has been fine. Whenever I've had to call, I've had good luck with whoever comes out.

When I bought my home back in 1999, the people that I purchased the house from put First American Home Buyers Protection for the first year for me. And every year after that, I just kept renewing it. I’m a single parent and I don’t have someone to fix anything for me. So when something goes wrong, I just call First American. Sometimes I have to wait a little bit, but overall, they get the job done. It was convenient for me.

The lady we bought the house from had First American on her home. She just told me how good, efficient and quick their service was and everything has been great. It's very easy to make the claim and they're very prompt and very quick to come out. The first time I talked with someone, they were really pleasant. The second time, it was an automated system. They're also very courteous. I really appreciated that.

We called in to place a claim on our built in oven that wasn't heating properly. FAHBP sent out a local contractor Knight's Maintenance and Repair here in Jackson, MS. The service guy first came out and stated that we needed a new circuit board and a new temp sensor. He ordered one and it took over two weeks for it to be shipped to him, we called him every other day to see when it was going to arrive. He finally came at 7:45 PM to repair it, but it didn't work properly. So he stated that they were going to reorder another circuit board.

The people who were selling the house to me were required to give me a year’s worth of home warranty. I chose to keep the warranty under First American because about two weeks before the warranty was supposed to expire, my dishwasher stopped working. I called them and a guy came out and fixed my dishwasher. From then on, I take the bonuses that the company I work for gives every March or April 15th to renew my home warranty contract. My house is about 12 years old now, so things are probably going to be breaking a little bit. I’ve actually had them come up for three things already: the dishwasher, the air conditioner, and then a couple of weeks ago, the refrigerator. So, I will continue to renew it every year.

Service is always great, I have had First American for many years.

First American is convenient. They've always done exactly what I need to get done. I've not had any problem with them in getting someone out quickly. I've recommended them to several other people. I feel confident that they stand behind what they say.

I have been a customer with First American since 2008. I have paid every month for this coverage "in case" something goes out I would not be hit hard financially that month. My AC unit went out about 2 weeks ago, just stopped working would not turn on. I called First American, they had a company come out and said the compressor went out and it needed to be replaced. They had to get the work approved from First American and call me back. I received a call from the ac company that they would cover the compressor but would not cover a list of things that NEED to be done to FIX the unit. I would have to come out $390 plus $65 deductible plus I pay $50 a month for the warranty coverage $505 in one month!

I acquired First American when I bought my house. The man that I bought it from had the insurance on the house. Then when it expired, I resumed it. I had good luck with it that's why I stayed.

Our experience with First American Home Warranty is very good. They are efficient. I like that when I've called them, within an hour, I had a phone call from a vendor who came out the very next day, so within 48 hours my problem was fixed.

I got First American as part of the sale of my house. The people that sold me the house chose it and it’s part of the closing. Up until this time, I’ve only submitted three claims and everything’s been good. I haven’t had any troubles as far as warranty at all. I would recommend them, definitely. However I am having problems with the current claim I’ve got going on. They came out in September for my washer. It wasn’t spinning and they had to order parts. Then they came back the second time and worked on it a good hour and a half. And the washer was spinning and working good after they left. But within two weeks, I started having some water seeping out from under the washer so I called back and I said I don’t know if it’s something new or whether its something that’s ongoing from the original claim. So they sent the same company back out and the technician that came out indicated he didn’t think that one of the parts had been replaced. He said it could be that it was too difficult to get it off of there and maybe in the process of trying to get it off they might have made like a small crack or something in there.

I’m satisfied with First American Home Buyer’s Protection. There was one incident when I had my washing machine fixed and the guy who had come out didn’t do alright. But other than that, I'm satisfied. Everybody makes a mistake.

conditioners were having problems. There's two units on top of the house and when the guy came, he said it's only been written up for 1 so he looked at the other one and he said 'You can call them if you want and then see if they will OK me to look at the other one while I'm here.' So I tried to start calling and that got rather laborious. It took me forever to get a hold of somebody, and they kept transferring me around and the phone would ring and ring at times but then when I got the right person he talked with the workman they put here and it all got worked out and that was very minor. Overall, when we've had to call, it's always been handled well.

The company wrongly listed my coverage property as Single Home in their system instead of "Condominium" from the beginning when I enrolled and have been overcharging me for the last six years. As a result, I have been overcharged about $360. I called Customer Services several times and wrote the letter to Vice President of the Company requesting for a full refund. The VP never responded to my letter instead sent me another letter asking me to renew the warranty for a higher amount. Neither he showed any interest nor integrity toward customers. Most of the Customer Service Representatives I spoke were not professional either. Finally I was able to get $96 refund but the company refused to fund the remaining over charges. They pretty much said "So what we messed up your property type in our system. We are not going to refund you full do whatever you can!"

3 weeks ago we placed a claim for our leaky toilets. After waiting 1.5 weeks for someone to come out - when the guy arrived - he informed us that parts of the toilet pump needed to be replaced. So we would need to wait another week for the parts to come in. Fair enough. Here's where it gets terrible - the guy comes back, replaces the parts - but now the toilets won't even flush - the plumber made them worse than before. So, 1st American's solution - send the same plumber back to fix the shoddy work. I eventually convince 1st American that I need another plumber. They agree - they send another plumber out - only to leave one toilet perpetually running. Once they come out to fix the remaining toilet - I will be cancelling my warranty for good. The customer service is completely unsympathetic - they have no clue how to make things right. It's seriously like talking to robots over there - actually I think robots would be better.

I like First American. I have put 1 or 2 claims and they're excellent. My overall experience was fine. I have recommended them.

The sellers of our home purchased First American Home Buyers Protection for us. So far, my experience when submitting a claim has been pretty straightforward and easy. I did one over the phone and then another online. The claims representatives were helpful and responsive. We’re looking to renew after our contract expires.

Natalie from First American contacted me after the initial review and First American sent another of their contractors at their expense to assess the problem. Their 2nd contractor agreed with my own contractor and First American gave me the option of having their contractor install another CHA unit or take a payout. I wanted to upgrade to a larger CHA unit, so opted for the payout and received the check in a couple of weeks. I appreciate Natalie's help in resolving the problem.

First American has been good.

We bought an older home and thought a home warranty would be a good idea. I chose First American because I was able to make monthly payments instead of one yearly payment. It's been positive so far. Interaction with claims representative has been good. They’re affordable and they respond quickly to your claims.

I had a good experience with First American. I called and made the appointment and they told me when it was. They came when they were supposed to. So it was good. I'd recommend them.

I wasn't satisfied with my old warranty, so I went on Google and googled a bunch of different ones and First American was right at the top of everybody. So when it came time to renew it, I went with them. First American was good. Unfortunately, they told me that they could no longer service our area. But whenever I called them, they always got somebody out here to fix my stuff. I know I had three incidents and they sent somebody out within 24 hours to fix it. Claims representatives were good and knowledgeable. I was very pleased with them.

Our experience with First American has been excellent and wonderful. I've been with them three years, and only had one issue on my pool pump but they made it good. One of the contractors wasn't fixing it but First American gave me another one and I didn't have to pay the $65 again. I was happy with that, even though it took almost two months. I've already recommended them.

I have had First American for over 10 years. In most cases the response and work done have been satisfactory. The only complaint I have is that sometimes the contractors put you on the back burner and do not respond to set an appointment in a timely manner. I have had to contact them on many occasions.

First American is awesome. I've been with them for a couple years. Once our AC broke and it was over a holiday weekend. And I just assumed we'd be without any response from them until the holiday weekend was over. But I was actually contacted before the first day of the normal work week arrived. They are fabulous so I've recommended them to friends.

First American was great. They took my call and sent me somebody really quick. The person solved the problem, so I’m very happy. Overall, it went very well.

My experience with First American is very, very good. They were very good whenever we call them out. They were always very responsive very quickly. Everybody was just very, very nice. Everybody we talked to were very polite and accommodating.

I don’t know exactly how long I have the contract with First American but I think that it’s for the last six or seven years. I received a flyer from them and then I decided to change company. Every time that I call First American, they respond one day or one and a half days. And they call me and choose one of the company that are in the area. Then they come and they solve the problem. They are very good.

The real estate agent that I bought this house through recommended First American. I've had problems with the heat pump and we didn't discover it until after I moved in. The first company that came out did a good job. And then the next time I called, they did not want to send them out again and I was a little concerned about a continuity problem starting as a result of that, so they finally agreed to send them out.

My real estate agent told me about First American. I looked into the home warranty to have secondary coverage on top of our home policy. Submitting a claim to First American has been very good. Their reps has been great. What I don't like is that there isn't any secondary damage coverage. It's just a little frustrating. So if we have a leak, they fix the pipes but they don't. And then if it's an older house they don't cover it if it's not up to code, in which code changes constantly.

After moving in, I found out that our stove was not working so I contacted first the real estate agent and she contacted First American and within two days the stove was fixed. It was awesome.

When we had bought our house, the people that had owned it before paid for the First American Home Buyers insurance for the year. We haven't had any problems submitting a claim over the phone. We've called in and it's been taken care of. Everyone that I talked to has been friendly. I've always gotten a call within the time frame that I've been told and never had any problems with the contractors that we've had come out to the house so it's been good.

First American home protection service was offered to use when we purchased our house. I've only submitted one claim online and everything went really smoothly and really quick. The service is really convenient and just a quick resolution.

Here is the perfect example of making money scheme, they work like mafia. I have bought 3 different policies on my all my homes. Every time I open a claim they come up with some way to deny it. My pool pipe was leaking. When I call them they sent a contractor who stated that in order to fix the leakage they have to dig; however, it is not covered because it is underground. However, they will buy me out (I was waiting for them to close this). Suddenly, they assign the case to someone else. (I guess they did not like the fact that for a change they have to pay me.) He stated that the leakage is under the ground. I am so furious with these people. PLEASE BE VERY CAREFUL!!!! DO NOT INSURE WITH THEM, NOT WORTH IT.

It's been over 20 years since we had First American. I don't have any complaint. I haven't had any major problems and it's an insurance policy and I just keep paying it and they get somebody out whether it's plumbing or electrical. Every year, anytime that there's a problem, I call in and they send somebody out to fix something and I haven't had a problem. I'm happy with it.

My daughter had First American for quite a few years and I thought it would be a good thing to have. I had submitted a claim and they were very prompt, they contacted the person that would come out right away, and he came out the next day. The guy that came out was very personable and professional, so it was nice. My overall experience with them was great. I would definitely recommend them to someone else.

Well, where do I start. I bought the home on Oct 15, 2014. AC wasn't working. Called and filed a claim. Technician says that the FAN/Condenser were not working for a year. The sellers have provided an invoice from licensed HVAC company that the AC was working as expected. I send FirstAM fax of the HVAC invoice. They called them and checked with them. The Seller's HVAC told FirstAM that they didn't check Fan or Condenser and they only checked the coil. The system checks out ok. FirstAM denied the claim since it's preexisting. I bought the home and we did an inspection and found the AC working. I close the house on Oct 15th. The AC stops working on Oct 17th. What do I have Home Warranty for? Please help me. They should be out of business.

Our overall experience with First American was outstanding. They're always available and very responsive. They have met my expectations, do exactly what they're supposed to do and they do it in a timely fashion and very well, so I appreciate them.

My experience with First American was outstanding. Everything was done in a sufficient time.

Submitting a claim w/ First American was easy. You just call them and a couple of days later the contractor calls and sets an appointment and it’s a done deal. I have not had any problems at all. Every contractor so far has been on time. Most of them have been nice. I'd recommend them.

We purchased a home warranty from the First American Home Warranty. We contacted them a few times and every time they did not cover any of our claims. After 6 months and only one minor claim (a leak in a pipe). Since we are not getting coverage, we decided to cancel, but now they say in order to cancel, they will prorate - $50 - (Whatever they have paid for the claim during the year). This is crazy. I have paid $500 and they paid $100 total and they want to deduct the $100 from the fee they pay me back.

I'm very disappointed in this company. I called on September 20, 2014 to submit a claim because the catch on the lid of the soap dispenser was worn away (ordinary wear and tear) on my dishwasher. The appliance repair contractor said he had to order the part to make the repair. Then I don't hear from First American or the appliance contractor for over 10 days, so I reached out to First American and found out that my claim has been denied because I had "physically damaged" the appliance. That's hogwash.

I was with another HW company...and switched to FAHBP, biggest mistake I have ever made. If you are not happy with the servicers they simply say, "Too bad, you can take it or leave it." The best that they can come up with is that you can cash out and take care of it yourself. This is after waiting on hold for 45 min or more. They reimburse the servicers so little they have to make it up somewhere and that is by charging above and beyond to do the work. This puts you the customer in a lose-lose situation. The only thing I am replacing is this company with the one I was previously with. Buyer beware, don't make the mistake I did. I saw all the good review posts, mark my word for every good one I bet there are five bad ones. I refuse to believe I am one of the few that are unhappy.

They refunded my money, so I'm going to update the star rating by a 2 stars. I still don't appreciate how rude they were on the phone, up until the moment I posted this review.

I already knew about First American ever since I purchased a home in Oklahoma City several years ago. I was over 50, single, in a new city and I knew nobody. I had relocated with my job and I had no family there. Having to do everything alone, I thought that signing up with them might be a good idea. The home I actually purchased had an above ground pool, which I was not real crazy about because I grew up poor. So I didn't know anything about having a pool. So the very first season the pump went out I didn't know what had happened, that that's what it had been. And they came out and they took care of that. When I found out what that would have cost me, I BECAME A BELIEVER.

Claims rep got our claim mixed up with somebody else and it took a little bit of time to get the right people to communicate with me properly during a claim. But outside of that, they got it taken care of and covered the roof and everything that we needed.

First American was included in our purchase of our home. It's always been really easy to submit a claim. We've renewed it every year since we had the house. We have an older house and they have replaced a lot of the major components that would otherwise cost us a lot of money.

So far my experience with First American has been fine. Everything we've claimed has been processed. And they sent people out that fixed it, so we're good.

First American was offered when we bought the house. We looked into it, and it looked like a good idea. Everybody's been pretty efficient and friendly.

I had a couple of problems with some appliances in my house and once I called them they set up a date and time to come out, and they came out and fixed it. The guy that came here was very professional and did a good job. I really appreciate that. I had a very good experience with First American.

This home warranty is not worth the price paid. During the year, I made 3 claims. I only was happy with one claim.

The process of submitting a claim to First American is pretty easy. I usually do it online and it's convenient for me, rather than calling and waiting on hold. They're a really good company. When anybody asks me about a home warranty, I always recommend them. We left for a little bit and then I came back to First American because it's actually the best home warranty that I had. I had one in between and I didn't care for them as much.

Prompt and professional. Repairs made in timely manner. Very satisfied with first American and the company they sent out to do the work.

Submitting a claim to them is very fast and easy. I'm very satisfied with them. Their reps are friendly. I highly recommend First American.

Our realtor suggested First American and so far submitting claims to them has been great. It's been a really fast experience every time. The claims representatives were all great and they help out every time. Overall, great overall customer service.

First American has always done what they said they were going to do that's why we decided to use them for 5 years. The claims representatives always took our information and contacted the plumber or whatever it was that we had to have done right away, and we heard back and made an appointment with them. I would trust them and continue to do business with them.

Very satisfied. I don't have any problems submitting a claim with First American. My experience with them was very good.

I would recommend them to anybody. I was very satisfied with the service they provided. It's really a peace of mind to have a home owner's protection with First American because their service is great and they're really prompt. What they said they always performed it. Prior to purchasing the warranty, someone called me and explained to me how the home owner's protection work. I found her very genuine and I also felt very impressed by the way she presented the insurance.

We had moved from Georgia to Kentucky and our realtor told us about First American. We've had home protection since 1993 and really like the idea. So when we heard about them, we decided to go ahead and sign up with First American. Submitting a claim was fine. We didn't have any problems. I would call in and I try to follow the directions from the material that we receive in the mail and submit everything the way we're supposed to and call ahead. The people have been very friendly and there's never been any problem with anything we've done.

My friend has told me about First American. He uses them and he's very pleased with them. He's a real estate person and his recommendations have always been very reliable. We live in a patio home and when my wife passed away in February, I went ahead and took it out, kind of an insurance policy. I was gone for the day playing golf and I came back and I went to get a glass of ice and water from the refrigerator. And when I did, the ice was nothing but water and I realized that the refrigerator had been broke. Now this was a holiday weekend, on a Friday. So I called and they sent somebody out on that Tuesday. And they came out, looked at it, knew exactly what it was, fixed it. They were in and out of here in less than an hour, and had it fixed and everything went very, very well. They didn't make a mess. It was very nice, very professional. Everything went pretty much according to what my friend had told me. And the refrigerator, the contractor put the part in there and fixed it and told me that if it had broke in 24 hours, to give him a call back and he would come back and repair it. Everything went very well, so I was very, very pleased with it. The bad experience turned out to be a pleasant situation.

First American was introduced to me by the lady that did the closing on our house. Submitting a claim had been very good. I've called them out once to work on the air conditioner and I'm pleased as I could be with what had all took place. And then yesterday, I called in a service order for the electrical. And the electrical company called right back. We've set up an appointment and they're supposed to be here Thursday. I'm tickled to death with it so far. It's been a great experience.

Placing a claim is easier online than on the phone, but overall about the same.. Online, you must have your First American online account set-up. On the phone takes too long to get through the automated inputs to the call to get to a live person, but once you get there they are helpful and quick. The service contractors they have in place seem to all be English as second language speakers so sometimes it's hard to understand them.

I've only used First American once and it was perfect. They came out and took care of the job.

We have been customers for just shy of 12 years. Always been very happy. I placed a claim on my Frigidaire Refrigerator and as always they promptly sent a service technician to my home. Unfortunately this did not work and a second tech was sent out. The fridge worked for 2 weeks. As luck has it we were in the process of getting ready to move. The fridge "died" the day our moving truck was set to arrive. I BEGGED FAHBP in good customer service faith to make an exception to the rule and service my existing claim in my new home (which is out of state). They were unwilling to work with us on any front. They suggested we move our entire house, leave the fridge and they will come fix it at the property address on file. We could move the fridge at a later time.

So far, I have no complaints with First American. I bought a house and they carried the owners insurance on it. The only claim that I've had was my dishwasher and I just wasn't pushing the right button, but the service guy came out and was very nice. It was easy to fix but he didn't make me feel like I was dumb and didn't understand it or anything like that. He explained it, showed me how to do it and the whole bill. He said it had happened to other people. I was very pleased with him.

I regret ever having bought a policy from this company. They will not allow you to hire your own technician if they are able to locate one that will "contact" you within 24 hours of your claim. By "contact" they simply mean call you, but not necessarily actually fix your issue. Then if their technician comes and cannot fix the issue, the company's clock starts again and they have another 2 hours to locate a technician who will "contact" you within 24 hours. In other words, they can send you a tech, who can't do the job, and then simply try again, and again, etc... and meanwhile you're simply out of luck. When I called to ask them to do something about the situation they put me in, they had me on the phone for 54 minutes before disconnecting me. When I called again and explained that being out of hot water with an infant and a toddler for several days was unacceptable, the supervisor told me that he was once a kid and had to take cold baths! Anyway, this is a horrible company, staffed by horrible people, and I would never recommend buying a policy from them.

I've been with First American for about 6 years. Every time I call there's always somebody that either answers the phone or calls me right back. And they always send professionals to do whatever job needs to be done. I've never had any trouble at all. They've always hired good people.

Tech came and fixed issue, however a week later noticed the a/c was running continually. Service tech came back, discovered a switch that was, needed, and has yet to come back to complete switch installation, it's been a week. Also, tried to pay online for service call, however the account said no balance. Tried to call about it yesterday and was put on hold for 20 minutes before I had to hang up to go into an appointment.

I'm confused why the customer pays for the insurance and in case of an accident the insurance company does not pay his losses, as happened with my apartment exposed to water leak and sank all my property. After the completion of the claim they told me that the type of your insurance policy does not cover my losses and known that I have liability ($100000) and known that also the water leak from apartment above of mine. The customer service also not professional and rude. I do never recommended anyone to join with them because you will losing your money and time. They are bad experience.

Because our real estate agent told us First American Home Buyers Protection is what she always recommends to all of her clients, we ended up choosing them for our home warranty. My husband said it was very easy submitting a claim to First American, because he's the one who did it. He just called the number and they had somebody call him back with the date and time that they would be there to service our stuff. He said they were very fast and they were very courteous.

First, we have had good experiences for all claims OTHER THAN heating and air. And we have two warranties with them for our rental and our house, both purchased together, and old. So there have been a lot of claims. But we have had consistently bad service for heating and air contracting, and when we report these problems to First American, they claim to have made a complaint, but when I call later, the complaint is not on file. I was told today, they have no way of taking customer feedback regarding their contractors, though they advertise that they have the best.

The 19th our water heater ceased to work. First sent out a person and said it was not working, so he called to get a replacement. He was told our contract was inactive. So why was he sent out in the first place? We were told the problem was pre-existing so a new contract would not allow them to fix it. Well after a day that was overturned and a replacement was ordered on the 19th. Today the 26th I got a call from claim management specialist who said "sorry we had a misunderstanding" and "we have now ordered your water heater" and it will be 3 to 6 business days, again. So over 20 days to order a water heater even though I have a email stating it was ordered on the 19th. ** these guys.

My daughter Loretta explained to me how good First American was. I needed a home warranty so I decided to go with them. When submitting a claim, I always get referred to someone to assist me and they give me a call and come right out. If they don't come the same day, it'd be the next day. They've fixed everything that I called for. So far, it's been good.

A friend recommended First American Home Buyers Protection to me, but I’ve known about them for a while. I decided that with the high cost of repairs, a home warranty should help with that. Submitting a claim to them has been good. However, the last one I put in, I thought they should have been a more lenient because I told them what the problem was on the phone and asked if it was covered. They just sent somebody out and I got charged even though they couldn’t fix it. But other than that, everything else has just been fine. My interactions with the claims representative were really good. They’ve been easy to work with. I haven’t had any problems.

I heard about First American through my real estate company where I bought my home. The claims process was very easy and I haven't had no problems with them. Service is good, they get here on time and take care of everything on time so I'd recommend it.

When I bought my house, the people that sold me the house bought the First American home warranty for me for a year. It's easy and very quick to submit a claim. It's been a good experience. I've had them for a few years and haven't had any problems. They're always there and easy to deal with.

Our mortgage company introduced First American to us. My experience when submitting a claim was very good, excellent. We've been satisfied with them. I would recommend First American to anybody.

We had First American when we bought our house. Submitting a claim was awesome and the claims process was very easy. I would recommend them.

Waiting for a week for the company to send someone to check the AC. Trying to get in touch with someone but every time I am transferred for one person to another after waiting on hold for long time. Emails do not work either. Plus the first time they sent someone to check the AC the contractor was not insured. Nobody seems to care about my frustration in having the AC fixed. Their customer service is horrible. However they are pretty quick in collecting their money.

We are very disappointed to have never received a response to this below email or any of our numerous phone calls. Furthermore, I cannot believe that now more than two months after submitting this claim we are still without any air conditioning. The latest contractor (2nd opinion contractor) sent out to evaluate the unit has now informed me that they need to come back out to the house for further diagnosing. I have been more than patient in dealing with this claim, however have reached my limit. I don't understand why there have been so many delays. My husband and I have been our own ambassadors without any initiative in following-up etc. on the part of First American. We all know the furnace has been recalled and cannot legally be touched. I have an email from FAW confirming a new furnace was ordered, 18 August 2014. If I do not have a response from the contractor to schedule the replacement of this item we will be forced to seek legal action.

I have a home warranty with First American. I have had three service requests and I have had an issue with each one.

When we bought the house, someone has transferred First American over to us. It's been good submitting a claim. I usually do it online or over the phone and I easily get a call from the service technician and usually the same day so everything has been good.

We got the insurance when we bought the house and I've had it since. Submitting a claim wasn't bad at all. The claims representatives are usually cooperative and get things scheduled, and people respond pretty well.

I needed warranty and got First American. Everything has been very easy.

I have been a customer of First American Home Buyers Protection since 1997. Submitting a claim to First American was very easy. You submit your claim over the phone, and within a 24-hour period, if you have not gotten called by the company that they’ve contracted the work to, you can either call the contractor directly or you can call First American back and say you’re not satisfied with the service because the contractor was not getting back to you.

My experience with First American when submitting a claim has always been positive. The process was very simple. The only time I ever had to call was because I had a plumbing problem so they got a service guy over there. It's very fast and good response.

Our realtor suggested First American Home Buyers Protection, so we got them. Submitting a claim with First American was fairly easy. The claims representative just asked us questions, we gave her the answers and we were good to go. She told us what would happen. I have had a home warranty before, and First American’s process was easier for me versus the old one that I had. I like their process a lot better. I would certainly recommend them.

First of all looking at all the other reviews of this company, the creepy and embarrassing Thank You's to all those who write a good review pretty much sums them up. They could care less if you have an issue and have absolutely no desire to work with you at all. From the truly awful voice recognition service you have to go through to speak to someone - designed clearly to make sure you get through to no-one - to the huge wait time to the Mickey Mouse companies they employ to do the work this company is dreadful and I would recommend it to no-one. I pay $71 a month and the only times I've had to use them it has been a painfully long drawn out process with lies and appalling customer service along with dreadful actual work done.

Our real estate representative purchased for us a warranty to cover the existing A/C unit which was in the condo we were purchasing last Spring. Our unit stopped working at the beginning of Sept. It took three days for them to send a crew to look at the problem. A charge of $60 for us. They then told us a new coil had to be found, and then installed. They insisted that only their purchasing agents could purchase this coil and then send the part to their installers. Only then, could they schedule the installation (again a charge of $150 for disposal of the part). The coil was finally installed on the 19th. We were out of A/C for 2 weeks in this heat wave. The wait on the phone, the incredible disregard for the clients was the most frustrating experience we have ever encountered. This insurance is in my opinion COMPLETELY BOGUS!

some guarantees on their houses.

When I bought the house in February I checked some realtor websites and the realtor I happened to get spoke highly of First American so I went with them. My experiences with them have been very positive and I’m seriously thinking on renewing the contract once the year’s up. However the last time they came to repair the dishwasher they damaged my counter top. They sent me a letter asking me to send the pictures of the damage, but the technician that did the damage submitted the pictures... and I'm not gonna be doing somebody else's job. They put a claim but I haven't heard anything. The dishwasher part is okay so it's just the damaged counter top.

My grandmother was the one who initially signed us up so we've been with First American for about 10 years now. For some reason I've got a lot of stuff that goes wrong with my house. So it actually worked really good for me. It comes in very handy and it's very easy to submit a claim. Have had very pleasant experience when speaking to claims representatives.

I made a claim for my pool, which was covered last year, but denied this year because they said "the pool company suggested damage was due to a recent rain storm and flooding." This was a lie when I reached out to the pool contractor, they never the above. In fact First American is using the storm as an excuse so they don't have to honor any claims made during that week and that is coming from the pool contractor.

Filed a claim on May 19th, because my air conditioner stopped working. Here it is September 18th, and my air conditioner still does not work. The air conditioner is on the roof which is 21 feet above the ground. First American told me that I would need to provide a scissor lift, so the technician could access the air conditioner. I rented the lift at the rate of $250 per week. Over the next 5 weeks First American sent out 6 technicians. The first technician to come out told me that my AC was shot and could not be repaired. He reported that to First American, who sent out another tech, who said the same thing.

I first learned about First American when I bought my house. My experience in submitting a claim was pretty good. Actually they come within the first two days. My interaction with the claims representative was fine. I'd recommend it to a friend.

My pool pump has been broken since July. The 3 contractors that came out diagnosed problem wrong. I hired my own contractor which they said I could to repair pool and now they refusing to let them do the work and want to send out their own contractor again.

There was absolutely no problem submitting a claim. I called the toll-free number, talked to somebody, and they arranged to have a technician out here within three days. Dealing with the claims rep was exemplary. My daughter had referred them and told me what they had done for them, and we said, "Hey, we're at the point where something could happen here that could basically financially kill me." So we said, "Okay, let's go this direction." I read the synopsis, all the pluses and minuses and all the basic major problem areas are covered. It's insurance well-advised to look into.

Had pretty good experience with their sales rep and submitting a claim was fast and efficient. I’m satisfied with them and would recommend them to others.

I've had First American for ten years. The mortgage company suggested them when I bought my house. Submitting a claim was just a matter of calling and explaining what was wrong, telling them what I thought it was, and scheduling it. It's pretty simple and the claims representative that I talked to was good. He seemed very knowledgeable, nice and courteous. They did a very good job. I really didn't have to stand up over them and watch them at all. I just let them do what they were doing, and it was fixed after that. They're very professional and responsible.

First Issue - Nine months and still not resolved. My Viking cooktop has been destroyed. Had 4 separate contractors come out (some of whom do not even speak English). Created an unsafe condition in my house with gas smell. 270 days without a functioning cooktop and they still refuse to address the issue.

We've only submitted a claim once so far and it was very nice. It went very smooth. The representative was very nice, very pleasant, responded quickly and got things done for us. Good service.

Submitting a claim with them was very easy and the claims representative I spoke to was very nice and very courteous. Everybody seemed to be right on time and they do what they said they would do, so I didn't have to wait very long. They come and got it done so, so far so good.

I've had First American for so long. They've been good, courteous and able to answer all my questions. I would recommend them.

Everything's perfectly fine and very easy to understand. Everybody's great, even the guy that came and serviced the air conditioner.

When I first bought my home in 2008 FAHBP was already a policy on the house. We thought it was necessary to have a home warranty and assumed it from there. We have a claim right now with our washer/dryer -- first time we did a claim. My experience with the claims rep wasn't so bad. I called and sat on the phone for about 15 minutes. I thought that was kind of excessive to have someone answer the phone. But once I spoke to someone they took my information and they got on it right away.

The person we bought our home from bought us a one-year warranty. And then we just kept renewing it. Submitting a claim has been very, very easy. We've done it online, called a representative, and used the automated system, too. Our interaction with the claims representative was super easy. They’re always really understanding and they listen to whatever the issue is. My overall experience with First American was great.

I bought a house and First American came with it. Their process for submitting claims was good and fairly easy. I had good conversations with the claims representatives. I think they're great.

There was no problem at all with First American. I just called them up and called the number that was given and they took care of it within not even 24 hours. They had a service person out there and they did the work and were done and I paid them that little $60 amount and it was perfect. I couldn't have been happier. Everything was done perfectly. I'm going to call them again whenever I need something else.

When I bought my home 17 years ago, our realtor gave us our first year with First American as a gift. I find them very efficient so I've been renewing my policy for 17 years. We just had one situation two or three years ago, where apparently a former employee of a contractor of theirs fraudulently set up a business and represented himself as that contractor. These people were sent to our house for a repair job, and something wrong rung with me in the conversation, and when I called to confirm what this fellow was saying, I learned that this guy was a fraud. First American got right on it and they got someone else out here right away. They cooperated with the investigation by the Licensing Contractors Board, so I was really impressed with that. I've had good service with them so I've recommended them to many people.

I had a failure in my air conditioning system. It was determined that there was a leak and the Evaporator Coil, TXV valve needs replacement. It has been 20 business days and the problem is not yet resolved. First American messed-up the ordering of parts. I requested "cash-out" and put in request for call call-back from the Claims Manager. It has been 5 days now, there is no response from the company. Moreover I have received a quote of $450 from the contractor as the insurance company does not cover all the expenses. The contractors they use are also very unprofessional. The contractor also never responded to my phone calls or email. In fact the contractors voicemail was always full.

I've been a customer of First American for at least six or seven years. The last claim I had an air-conditioner go out, main house air-conditioning system. When I filed my claim, I was given a contractor and there's a window of 24 hours that they're supposed to contact you. Well the contractor didn't contact me. So my initial issue was having to call First American to let them know that the contractor hadn't notified me. And they called the contractor. The contractor then called me and set up an appointment, so we were sort of on track. The contractor however said, "Well we can't get you the window other than 9 to 5 [I work, and that's a big gap]. We're just really busy and can't really pin it down, but we will give you a call, 45 minutes out." I said, "I think I can work with that, because I can make it back from work when I know you're on the way."

I've been with First American ever since I bought my house. There've been no problems and the claims process was easy. The claims representatives have been great. They're just very cooperative and always follow up and give me feedback.

Our oven quit working and we called (First American). The local Sears service tech came out and determined the control panel was bad. We were informed that the part was no longer available and that it might have to be rebuilt? I looked online and determined the part was available but not in the color (Bisque) of my oven. Since the range top is black, I called First American back and requested they order the Black Control Panel. I was told that they would contact the new repair company "Ace Appliance". Ace called and agreed with our solution, I gave them the part number and even the cheapest online site I could find. The next day Ace called back and said First American refused to order the new part and insisted on repairing the old part.

When I bought the house, it came with a contract with First American Home Buyers Protection. From my experience with them, it was easy submitting a claim. And the sales rep I interacted with was pleasant. I would certainly recommend First American.

My experience with First American has been good for about 13 years, except last year I had a couple of incidents where they were just dragging their feet on fixing one of my appliances. The claims process was easy and they did fix the problem eventually but it's just a particular incident that went on for about six months before I got result. I had to repeat the same problem with them and it looked like they didn't get the problem that I had. They thought that it was just a matter of changing one part of a machine but it was more than that. I ended up purchasing another machine and they did a cash-out thing.

I’m into real estate so I’ve known about First American's home warranty stuff for a long time. And for the title company part, I used to work in a law firm that did title things and I’m very familiar with First American. When it comes to submitting claims they're a little more on the ball than, say, Fidelity. I prefer to work with First American over Fidelity. They're a little more involved. The claims reps respond well and are nice. They are doing their job and very thorough.

I first reported my Thermador double wall electric oven to First American for service on April 13, 2014. Almost five months later, my oven is still broken. It took over a month for the original diagnosis, and then the first repair failed the day the part was installed. It took an additional month for a second opinion and then a decision to try to rebuild the part yet again. Yesterday evening I received an offer to "replace" the unit, with a model that is sub-par and does not match the "capacity, system or features" of my current unit -- as per their own contract. They offered to replace a 30 inch double wall stainless electric Thermador oven with convection, self-cleaning and timed bake options with a 24 inch stainless Maytag/baseline unit with none of the same features. Moreover, it is impossible to speak to a claims resolution specialist about this issue -- and there is no other way to reach a real human being. I have been on hold alternatively for 45 minutes, 77 minutes, 35 minutes and just this evening 46 minutes (before reaching a message that told me the claims resolution office was closed for the evening) in the last two days AND I have left two voice mail messages for the specific claims resolution "specialist" assigned to my case, without a callback.

I bought a policy for my mom's house and my house as well. Her house has problem with plumbing and electrical, I called FA service they sent a contractor out to fix the issue. The contractor came, diagnosed, fix a little bit on the sink in the kitchen. He said he will come back to fix another sink in the bathroom. The contractor didn't come back. We have not received phone call from FA either to follow up with the status. Until I tried to call FA customer service, and they promised to send out another contractor.