First American Home Warranty Reviews

Someone that had First American home warranty told me about it and how they saved a lot of money on repairs. And I thought it might be a good idea to have one. Submitting a claim has been a good experience. I call them and they tell me who's going to fix it. The contractor then calls me and set up an appointment. The reps have been very nice and the service techs have been very helpful. They told me what was wrong and fixed it. They also told me what to do when it happens again. However, I had a rep who didn't speak English very well and I couldn't understand him. I asked him to get somebody that spoke English and he hung up on me. Then recently, my water heater went out. I live in Fresco, California and they've got a company at Modesto, California so I had to wait until they came to Fresno which I thought was weird. But all in all, it's been a very good experience and I'm very happy with First American.

I've had a couple of claims with First American so far. They have been prompt in getting a contractor assigned. Sometimes the appointments are a little far out, but they schedule it quickly. All the technicians that have come out here were really good. I’ve had one replacement and one repair.

I had them come out and fix an oven which they did an excellent job on. But about four weeks ago, the person they sent to fix the shower broke it and I still haven’t got any response back from them. I called First American to let them know what happened through the automated system which is easy to use. I keep calling them and they say, “the person you need to talk to will call you when she has it resolved.”

First American was provided for me when I bought my house. I called them when my air conditioner went out and they have someone come and look at it the next day and fixed them in 30 minutes. When dealing with the claims rep, we're supposed to be going in quick, answered the questions and things I supposed to know, but it took them step-by-step. Then the technician who came was great. He explained to my wife what he was gonna do and then explained back to her what was wrong after he looked at it. The quality of the work was great, though there were some people who came in and took their time to fix it or we got to wait the next day to get parts and fix it. But overall, they're great ingenious people to work with.

WORST COMPANY AND SERVICE EVER. I was told at time of renewal the only thing that was not going to be covered would be Washer & Dryer. Fridge broke down and they do not want to cover it. After talking to about 10 people in over 2 hours yesterday, I was told a supervisor would call me back before end of day... It has been over 30 hours and nobody called so I called back. Talked to 2 more people and the supervisor straight said 'it was a mistake but we can't fix it, we can sell you coverage for $90 extra but it won't cover this existing issue'.

I switched to First American after we purchased a new house because they had a more competitive pricing as far as how much we were gonna have to spend to get the same coverage. I don’t like to do stuff online too much, so I just call their 800 number and give them the appliance or whatever it is that’s broken when I submit a claim. And then they give me my claim number and who I need to speak with, or the company calls me about a day later to set up an appointment. Their claims reps have been fine but the only negative that I have is it’s a little bit cumbersome to reach them. I have to go through multiple automated steps that most of the time don’t even recognize what I'm saying. So, that part is a little frustrating. But after that, once I get to speak with the rep, they’re great.

I asked a few people and they have First American and said they were okay. Also, their prices were less expensive than the other one that I had. I submit my claims on the phone. The process is sometimes good and sometimes not so easy and it's difficult to get to people. But their claim reps are okay and most of the technicians have been good. One thing I really hate about First American is I have to take up whoever comes up on the board. They send whoever comes up on the computer. I think it's unfortunate that I have to have somebody different and I can't have back somebody that I thought did a really good job.

My husband and I had First American Home Buyer's home warranty - we would NOT recommend this company to anyone! They send out who they want to repair your issues - it's a small selected group of low rated nonprofessionals like Advanced Appliance Service of Winston Salem NC - they installed two outdoor faucets and within months they both leaked around the knobs! The cost of the faucets and labor was over $600 with us paying the $65 fee and when we called about them leaking we were told they only give a 30 day warranty! SO before letting any low rated unprofessional companies repair your issues make sure you're aware of their warranty policy! Most companies First American Home Buyer's home warranty company use only give a 30 DAY WARRANTY ON PARTS AND SERVICE!

I was having some issues with budgeting and a friend explained to me that a home warranty was the easiest way to be able to prepare budgets and that you could stay within its boundaries. I felt like that was good advice and got First American. I always call my claims in. The only issue that I have is sometimes I get put on hold for too long. But this last time, the hold time was just fine. Also, their reps are always very polite. I've had this service for at least five years and a few years ago, there was a period of time when I was feeling dissatisfied because of my interaction with their claims representatives. But for the past two to three years, they're very polite and professional.

I don't have a brand-new home and you get concerned about some of the things that could be expensive and having a home warranty makes things work out much better. I had a different company but they had increased their deductible. So, I was looking around for a comparable company and found First American. A little bit of internet research showed me they were a big company so I chose them.

I have tried a different home warranty company at one point but was not too keen on them. I signed up with First American and I have always had good results with them. Submitting a claim has been pretty good, too. However, I used to be able to get them to come out the next day, but now they have a 48-hour timeline and sometimes, that's not very good. I had a water damage in a rental property and they waited 48 hours while in the meantime, I could be getting mold or anything. I didn't like that. I should have made it more urgent to them and maybe they would have taken it. But the technicians who they send have been pretty good, though I had one who didn't find anything wrong and told me that I wasn't gonna be charged. However, I found out that First American charges me whether or not he does anything. But even when I have problems with First American, I'd still I recommend them because I know I can always get my problems resolved.

I've always been happy with First American. I've had my house since 2012 and it was offered to me as a home warranty. We get our money's worth every year. Any reasonably-priced home warranty on an older house is always going to be worth its money. If you don't have a home warranty, you're throwing money away. Because any minor repairs that you require in the course of the year are always going to be more than $60.

I was living by myself and being on a fixed income, a home warranty comes in handy. I heard about First American from a co-worker when I did construction. He had the service and told me when his microwave was broken, First American came out to fix it. First American was the first home warranty provider that I’ve checked out and I signed up with them. Their claims reps are fine and it's pretty much easy to submit a claim. The first claim that I did was for my garage door. One of my springs got broken and I had to cover that myself. They came out and then the garage door worked for a couple of days. Then the other spring had to be fixed. I went for months and months without calling back because I thought I had to pay. And then somebody told me that if it doesn’t work, they’ll come back out so I decided to call back. They worked on the garage door opener and said it couldn’t be fixed, it had to be replaced.

First American home warranty company is a company that does not care about their clients. Simply put they care about the first check that you sent to them to cover your appliances furnace and air conditioning after that they will not support their clients. What they will do is constantly send out technicians to attempt to repair your broken items. First technician will come out and repair the item. When you call First American back to tell them the item is not working they send out that same technician. When the same technician comes out for his second visit he called First American and says you can't find anything wrong with the item. First American then sends out a new technician and the new technician find something wrong replaces the part and when you find that part is still not working.

To begin, I filed my claim on 1/28/17 for my HVAC condenser unit on the roof to be repaired. Today is 3/26/17 and remains unresolved due to inaction, non-correspondence, and failure to uphold the terms of purchased warranty by First American. The first repair service sent out, Platinum Repair, diagnosed the issue as a blown fuse. They simply replaced it and charged me the $65 service fee. (This is not the first time the fuse has been replaced). Within an hour, the heating went out and I contacted First American to service again with concerns Platinum Repair misdiagnosed. Platinum Repair was sent out for the 2nd time, again I expressed my concern that replacing the fuse was not the underlying problem. They added additional refrigerant and replaced the fuse. Within 15 mins the heat stopped working yet again.

First American Home Warranty gives me pretty good and dependable service. We have a couple of rentals that we have it on plus we have it on our home. Submitting claims is basically simple. When I call up there, most of the time I get the machine and it asks me questions. I tell them what's going on. It’s easier to call in than go online. They send it to one of their people that work for them then somebody calls me back within 24 hours and within the next day they'll set up an appointment. Some of the times it takes 48 hours for someone to call me back and then another day for them to come out.

First American always comes when I have a complaint or problem. They're reliable and I like them so I have continued to renew with them. Submitting claims with them is always easy and quick. Someone gets back with me in a reasonable amount of time. I haven't had a bad experience with them. Their representatives were courteous and real nice and the service technicians do good work and I’m satisfied with it. They just come in, I tell them the problem, then they do their job. First American is a good company to have.

Our realtor told us that First American Home Buyers Protection was a good company to go with. It's what our home builders picked when we purchased our home. We have submitted claims by calling them in and also through the website and both ways have been straightforward processes. The claims reps were helpful. Sometimes they couldn’t help us because they had to go to their supervisors but they always had a solution or would’ve worked to find a solution in a timely manner. Some of the technicians are better than others, but I haven't had any bad experience with them at all. Everyone has been courteous, on time, and helped out.

Our garage door opener went out. I called First American up and they had somebody out within a week to fix it, and it's perfect. The tech showed up, diagnosed the door, and realized that it's too old to fix. He called First American to let them know what was going on. They said okay to a new garage door opener, and he put it in. The work done was great. The process was super easy and they did what they said they were going to do. They got right on getting it fixed and there was no delay. Overall, it was excellent. They have friendly customer service and overall, it was an excellent experience.

When I submitted a claim over the phone with First American it worked real well. The claims representative was very helpful and I was very pleasantly surprised. We called it in and a couple of days later we got a call from the AC tech and they made an appointment. The technician was very professional. He came in and told us what he was going to do, and that it was going to be two days before he could get the part. Everything was done very timely. He came back with the part two days later. And he even called us before he came out here and told us he's on his way. He installed the part, the AC was fixed and they're done. It was great. My sister and a friend of ours are buying a house and we've already told them that they need to go ahead and get that insurance through First American.

The real estate agent had the one year home warranty built into the home sale and I am still within that one year mark. I am in my first claim with what we thought was an air conditioner drain line leak, it runs through the ceiling and behind the wall. So, we had to cut an access point to see what was going on. It turns out it was the toilet from the second floor that was leaking. So, we fixed that. However, I still got a hole in the ceiling which, apparently, another company was supposed to come by and patch up the dry wall. But still I haven't heard anything from them yet.

We bought the house and since we were elderly it might be nice to have a little protection that wouldn't cost us an arm and a leg. We saw First American on TV and gave them a call and I liked what I heard and signed up with them. We just had our dryer fixed and they got our washer fixed. They got right to us, got a serious repairman and it got done. Everything went well. The technician was very nice and explained things to us, asking to check the hose as while he was in there because we've had the washer in a while. He said they all look good. We had a real nice experience with him. I haven't had any problems with it since he fixed it. We were pleased that they handled our claims as fast as they did. They were polite and courteous with us and didn't make us feel pressured. We’re very happy and satisfied with the work and with our dealings with them.

When we bought this house, it came with a 1-year warranty from First American. We've been with them for nine years now. When I submit a claim, I call and tell them what it is and whoever's coming to fix it would call the next day and tell me when they're coming. Also, their prices went down and they got a little more coverage which doesn't happen often. I've already been telling people that don't have a home warranty about First American.

Our ice maker broke and they sent out American Repair company contractor who came out 6 times with a different diagnosis each time. The last time they not only didn't fix the ice maker, they broke the line to the refrigerator so we have no cooling at all. They are not allowed in my home again.

We have First American Home Warranty, our furnace wasn't working and they would not fix or replace it. They claimed that because it wasn't broken completely and that it will rain, it wasn't their problem. I explained to them that they basically don't care if it doesn't do its job but it turns on that's means it's good. They said yes. I called PG&E and they condemned the furnace and the warranty place still argued that it's not their problem after it was leaking CO2 into our home. The warranty only could offer a small payout that only covers 1/10th of the price to fix the furnace. Because they couldn't fix it according to them. Nor did they want to replace it.

I submit my claims over the phone most of the time and it's been a fine experience dealing with First American. I'll recommend it to a friend.

Submitting a claim to First American is not always as smooth as I'd like. It would be great to speak to someone right away as opposed to going through different prompts that ask me my account number which changes ever so often.

There are multiple things that can go bad in a home as part of the cost of ownership. Being able to have some assistance in correcting those issues makes good business sense, and the amount of money paid for premiums can sometimes be offset by the ability to have an issue addressed. We've had First American for years and the claims process with them was easy. People would get back to me and the people who are going to address the issue would contact me and then I would arrange my time. We had a leak that I could not find in our shower that was going into our brand new kitchen. First American sent a plumber who found out that it was the valve stem behind the tile that needed to be repacked and addressed, which eliminated the problem. The quality of the repair is fantastic. Having them is absolutely the best homeownership decision that we've made.

I was told about the benefits of having a home warranty and I liked it so I decided that I should get one that would fix stuff for me. I just had one with First American so I try to keep it. If I have a problem, I call them, say what the problem is and they send somebody the next day soonest most of the time. One time, my sink shutter wasn't working and the tech came, replaced it and did a good job. All in all, it's been an awesome experience and I'm happy with it. I'll recommend them.

I called in to open a request to find out why my Fridge Ice maker and dispensing is not working and why the build in Electric Wall Microwave/Oven is not working. The request is open, they sent the repair person, the repair person did such a horrible job on the Fridge Ice maker, attached see the pictures of all the back marks which was left, so unclean, don't even want to use the Fridge Ice maker now, since it's in such a bad state, he put his dirty hands in the ice maker while fixing, yuck. See the handles of the fridge as well the way it was left. First American Home Warranty is saying dispensing is not covered this is not covered all the fine prints. I am saying to them first see the how the job is done. It is made worse than what was before.

First American Home Warranty for one year was purchased for us by previous homeowners. The glass top to the electric stove cracked under normal cooking circumstances, put in a claim, First American scheduled a contractor to view the damage 8 days later, contractor took pictures and confirmed problem, First American called later that day to communicate claim was denied because they say it was an impact damage. I have confirmed with the contractor this was not in their report, First American has just decided on their own that this was an impact damage and not covered.

First American was excellent and I'd recommend them. Anytime I had to speak with a claims rep, everybody was available.

I like First American Home Warranty very well. However it's hard to get a hold of the one plumber that they used. I always have to call back First American and let them call him. They will answer the phone for them but not for me. Otherwise, I haven't had any problem. I just had a claim with First American and they're very good about it. The only thing is they said they'd buy me a new sink and then they decided they wouldn't because they said that it's old. I told them it's in bad shape and I can't even find stoppers for it. And they said, "Just because it's an old sink, doesn't mean we have to buy a new one." But it's one of the old sinks that has one little tiny side and then a great big side and it's just not a very good sink.

I've got an older home, so I thought it would be a good idea to get a home warranty as a preventive measure. I liked First American's rating so I chose them, and my experience with them has been all good. They're great. They're there when I needed them. It's also easy to submit a claim because I can do it online or over the phone. I recently submitted one for my refrigerator and the technician just came and diagnosed it. The fan is not working and it got heated by an obstruction. He removed the obstruction and then the fridge started working again. He did a great job.

First American is a very good company. We've had them for years and years on two homes, and it's always been a very good experience with them. They're prompt and reliable. The people they send out are also reliable and do a good job. My most recent claim with them was for a plumbing problem. The contractor came out the next day and fixed the issue.

I think that getting the home warranty was the best thing that I could have done. This warranty has bailed me out a few times and with a small deductible. I am really happy with my warranty. If this was offered for renewal at a reasonable rates I would like to renew my policy.

We decided to end our contract with First American Home Warranty after the first year, and stated that when they called for the renewal period. They said they would cancel the contract, but no written verification was ever received. We continued to get monthly billings, and disputed the billings through First American and the credit card company. Finally 6 months after the verbal cancellation we got an emailed confirmation of the cancellation stating that further payments were canceled as of that date and a $36.00 credit had been applied.

The home that we purchased came with First American and we just kept extending it. They always seemed like a good value to us and their service has always been very good. They've always been responsive and taken good care of us. I never had any problems with them. Our most recent experience was with our furnace. I called it in, and their claims rep took my information and gave me the information for the repair person. And within a day or so, the repairman was out to our house and fixed the problem within 30 to 45 minutes. He was friendly and courteous, and I feel good about his work. We haven't had any issues since so he did a good job. The whole process was pretty painless. First American has always been very helpful and the service that they arranged and promised us has always come through.

My realtor signed us up with First American when we first bought the house and we'd been with them since. They've been there whenever we needed them. They responded quickly. We always take their word for what's wrong, and they've helped us take care of our situation within one or two days of us calling for help. There were times we called them on a weekend and we got to wait until Monday when they get back to work, to take our claim information. But, everything's been really good with them. They give us an appointment date when we call them and they come out within the timeframe they say they will be.

I bought my home seven years ago. The seller's realtor had thrown it in with the deal, that First American was included for a year of home warranty with our house that we bought. I continued it on. In the first year alone we used it for the furnace and the air conditioner and it saved us thousands of dollars. I decided to go ahead and keep First American with the home being almost 40 years old, and I've used it several times over the years.

Recently, I had a stove range that was not working. I initially called First American Home Warranty and the claims rep was good. They said the soonest they can get someone out was within two weeks. I was looking for my own repair guy then they called back and said that they could get someone out in the next day. Then someone from Sears came to the house. He was friendly and helpful. He identified the problem, but did not have the part on hand. He told me what needed to be fixed, but did not actually fix anything and still charged the fee. So, I was a little upset about that.

Had an air-conditioning unit go out only to tell me it's not covered because they believe the damage is months old. Really I, it's been 100 for over two weeks. It's been on every day... told me I should have had a home inspection report prior to me purchasing their extravagant bloated fake coverage. Try another company.

Had First American Home Warranty and my microwave broke in December 2016. They sent an engineer and then he had to write a report. They then said the board needed to be replaced. They could not find the board anymore and said the board would need to be refurbished. The engineer strongly advised against this as it said it will break again after a few weeks/months. The First Home warranty agent didn't care. They should have replaced the microwave. It ended up taking 3 months for the board to be replaced and put back in the microwave. I have 3 small children and First home warranty did not care that I had to wait this long for the repair. The renewal came through. I refused due to the fact they did not meet their obligations. 1. did not replace the microwave, 2. took 3 months to fix, 3. no compensation.

I've been in my house for a few years and I thought a home warranty was a good idea to help cut the cost in having to replace or repair things. We looked at 3 or 4 home warranty providers and First American had the best coverage for the price. I signed up with them and there wasn't any problem when I submitted a claim for my furnace. Their claims reps were very helpful. I just called and it was easy as 1-2-3. They had the company that worked with them contact me. They scheduled the appointment and came right out.

I have been using First American for 10 years and it's hit or miss with them. The customer service people, generally, are hard to understand and they speak too fast. And our most recent claim is not good. It's still ongoing.

I'm a single parent. I've always had a home warranty and I learned about First American from a friend. I've had another home warranty wherein if you have two plumbing issues, they have to come out two different times. With First American, you can have up to fix or six claims per time. I always submit claims over the phone because I like to talk to somebody. The claims process is easy and automated. The claims reps are all real receptive and I can understand most of them. Occasionally, I get one who is hard to understand, but most of the time, they're great and apologetic for the problem. They also ask if I have other problems and say that I can have up to six claims for one tech on one call for one fee. Then they're insistent that the companies get back out and they take care of that. First American is dependable and reliable.

First American came with the home when we purchased it. One time the stove went out so my wife called and they sent Sears out. The tech came out but they didn’t have the part. He said there was one in the truck but it had been bouncing around and he didn’t feel comfortable getting that one so he ordered another one. It was fast. Within a week they had the part and came right back over and fixed the stove so it was a good experience. We will be extending the home warranty when it goes up.

A breaker panel in my laundry room caught on fire a little bit. I went to First American's website to submit a claim and it was super easy doing it. I simply filled up the information online on my cellphone, they sent me emails and everything went through. The company the technician came from was very personable to deal with. They worked around my schedule, came on time and fixed everything in a timely manner. They were also very informative of what I needed to do later on in case something happens. First American's home warranty is a great deal to have and once this contract goes out, I'll renew it. I've recommended them to about five people.

My friend said I need to get home insurance with First American when my water heater broke and that ended up as a claim with them. I went online and submitted it and it was super easy. They texted me the next day but it took a week and a half for someone to call me. But the technician was great, pleasant and professional. He came back two or three days later and replaced it. It worked and it was done.

First American has taken care of all of my needs in a timely manner, I am very satisfied with their attention to detail and the way they treat their customers.

I'm happy with the results given by First American. But while some of their contractors are good, some aren't that good. The temperature of my refrigerator was going nuts, the reset button was always on red, and the icemaker was no longer freezing. I called First American and they sent a vendor who told me that there's a very strong possibility that the control board is going haywire. The guy's English was terrible that I can hardly understand him. It was difficult communicating and I had to pry the information out of him. He was speaking in whispers and he didn't do anything. He came in, told me what could be wrong with it, and left. He didn't even charge me.

The house came with a one-year warranty provided by First American when I bought it and I never had any issues. I know other homeowners who had issues with their warranty companies who are not covering claims or they'll find a loophole but I never have to worry about that with First American so I decided to stay. Submitting claims is very simple and easy, either online or by calling them, and interactions with their reps are always smooth. If the contractor they hired doesn't service my area, they usually get someone else on very quickly. The technicians are also very pleasant. They come, do the job, restore whatever is broken and they leave. They don't take too much time and their work is good. They're a great company with easy transactions and I highly recommend them.

We bought a house in 2012 and took a policy with First American. A few months later our hot water heater broke. The customer service was awful and the contractors (we had to have 2 different ones come out) were incompetent and could care less about providing service. Because of their terrible service we went 7 DAYS without hot water. This is completely unacceptable.

The gentleman who came to the house was professional and knowledgeable, along with being very nice. The work was completed in a quick amount of time. Time was also taken to explain why the issue had happened. The technician was on time, and person who scheduled the appointment was also very nice.

This is my second time with First American and both have been very disappointing. Previously, I owned an 1920's craftsman style home so when the warranty was fairly useless (tech would come out and either claim something was not covered or stare at me with blank eyes because he didn't have a proper snake to unclog a pipe) I wrote it off on the age of the property. Second try turned out even worse. This time, I purchased a newer property and the warranty was part of the negotiation, so why not. The first time I filed a claim, it was denied due to some improper wiring. I paid $65 for the tech visit, which provided me with a ONE SENTENCE explanation for the denial, no suggestions, no nothing. Expensive, yes, but fine, things happen.

The previous owners of the house I bought had First American. I wanted protection and First American had a good price for what it would cover. The claim process was easy although I had one that was a little difficult ‘cause the person on the phone was hard to understand. It was when my refrigerator went out and he told me he couldn’t get anyone out there for three weeks. But someone else called me back and she got the technicians out a couple days later so it turned out fine. Anytime I had technicians come, they were good. Overall, my experience with First American has been good.

On Feb 13, 2017, my Compressor fan was not working when I tried to switch on cooling. It took me a torturous 1 month, where I had to make several unsuccessful calls to First AM. They kept denying blindly the claim, and always found a false reason. Even after leaving several messages the claims Manager did not even bother call. Here is my painful experience: Both contractors said completely different things. 1'st Contractor North Star was inexperienced and said improper installation of fan motor was the cause of short. Which I challenged and submitted a report proving it wrong. 2nd Contractor was vague and said that the switch to join wires missing -> Which was not missing but broken by fan motor due to "Wear & Tear", again claim denied falsely.

I put my claim through over the phone and they remember. They saw in the system where I've been a part of them. I told them what I was wanting as far as my claim. They went ahead and put me in the system. They treated me fine, even the guy that came out and serviced my call then. The quality of work was pretty good. So it’s the same steps that I had years ago and I've never had any problems out of it.

At first, I thought that First American doesn't need to use Sears as one of their contacts. We had somebody to come out two weeks ago and look at our washer. He had to order parts, which was fine. Then, they came in a couple of days ago. When we called, they said that they're already here. But they gave a 9-hour window between 8:00 am to 5:00 pm and that's not good because everybody's busy. And if I don't know what time, I don't know if they're gonna show up then. We can take two to four hours but not from 8:00 am until 5:00 pm. Another problem is they didn't call that they were coming until 5:30. By then, I had already called First American to send somebody else. But the other people that they have assigned are doing very well and it's Sears. Other than that, First American is all doing a good job by finding people. I would recommend them.

First American's coverage was the best and their price was right. I submitted one claim on a dishwasher and the technician who came out was very good. Everything is working like it should since the repair.

There was an incident where the electricity didn't work in half of my house. I had a friend that used to own an electric company and so he came over and tried to find the problem. In doing that, he undid some plugs and switches. He couldn't find the problem. He went to leave and he asked me if he should put it back the way it was. I said no because it'll make it easier for the people that come from the home warranty company. So I called First American then and they sent someone. The technician came in and saw the plug and the switches hanging out. He was very rude and he said, "We can't fix those. You've taken them apart." I explained to him that I had a friend come over who couldn't find the problem, and he continued to be rude. All he did was walk around and take pictures of each plug and switch. So I asked him to leave and he did.

We had them come out and fix our garage, and they were prompt. My husband gave them a call, and they set up a time. But then something came up so we had to postpone it, and they were very polite about it. Our garage is working now but I need to call them out again because it’s making a grinding, metal-on-metal sound. It was working fine when the tech left, but the next day, it started making this funny noise. But other than that, things are fine. They completed the work quickly and were very professional. And I’m sure as soon as I call them, they’ll come out. I would recommend First American.

I submit my claims with First American online if it's a simple problem that I know what’s wrong. The technicians have been absolutely wonderful. Everybody they've sent so far has been very informative, very easy to talk to, and they were not curt. Once they’ve really fixed an issue, then they're gone.

There are two different ways to submit a claim with First American. I can do it online where I can write out a little story if I need to, or I can do it over the phone and try to keep it short. There are a lot of prompts to go through but I get through it and sometimes I can get a live person. The ease depends on the type of emergency I have. If it’s something that needs quick attention, I’d prefer to do it on a phone call because the response on the e-mail or online could take a while and somebody might not see it. It’s a big company. I’d rather talk to a live person to get the ball rolling much quicker.

I'm a first-time home buyer and some of my friends advised me to get a home warranty. I was looking on the internet for a couple warranties and insurances and I decided to get First American. So far, everything's okay and there's no problem. I already made a couple of claims and the services were done on time. They did a good and professional job and I don't have any complaints on the technicians. I'm satisfied with their services. I don't regret getting this warranty and insurance and I will keep going with this service in the future.

I had good luck with FAHW in a previous repair to the ice maker part of the fridge but this time the fridge was not cooling, food and milk were spoiling and tenants were irate. Filed the claim as required. They contacted their contractor and sent him out. So far so good. He shows up with no tools, no documents, no uniform, i.d. and had his own car not company truck. He took a few pictures, said it might be the door sealers (which they replaced a year ago), took down some numbers and left and said he'd be in touch. Neither I nor my property manager ever heard from him again. I sent emails to FAHW every day and said food was spoiling and he wasn't getting back to us. Each time the same answer: "We don't have his report yet so we can't do anything"!

My sister had First American. We talked about it and I liked the idea, so we went ahead and bought. We had a difficulty with one claim that we had. Our ice maker went out, and there was nobody in our area to fix it. And to me, they totally dropped the ball because they didn't look outside the box. We're 30 miles from one big city and then everything else around us is about our size. But going North a little ways, 60 miles or so, there are other air conditioning people that do things, and we were able to find somebody ourselves about less than 100 miles from here. It took forever to get it settled because we'd gone out and found our own, but we didn't have a choice and we were told to. But that was the only problem I've had with First American.

My daughter who is in the plumbing business recommended First American to us. When submitting a claim, I call them by phone and the last experience with them was very good. A plumber from P & R Plumbing came and he worked on the sink and several places in the house. He was very good and the best we've had out. There have been some technicians who have come out and they haven't been that happy to work with. There was one claim where the technician tried to sell us a new heating unit instead of fixing the problem. But overall, I'm very satisfied with First American.

I have had 2 experiences with FAHW this year. Both were very bad. First in January my heater broke, and I called. It took them 7 days for them to get a contractor out there to fix it. I explained it was the middle of winter and there was a newborn baby in the house, and we needed heat. They did not care and would not escalate the service. Second was in early February. The faucet in the master bath broke. The handle fell off. You would think not a big problem. Well it was for the incompetent contractors they use. After the 3rd contractor came out to fix the faucet and 3 weeks later, they still had not fixed the problem. I sent out a real plumber, the same day I called him, and 30 minutes later the problem was fixed. This company has very long wait times on the phones, unreasonable amount of days to wait for a contractor.

I was into real estate for 20 some years and I refer First American to all my clients. So when I bought this home almost 13 years ago, of course, I wanted First American. I've had several claims over the 13 years in this house and I always call in. They've always been very helpful and it's been really great up until this last time we had a plumbing problem. They sent out a gentleman named Jim. It took a while to get him out here. He showed up in an old and beat-up pickup and came in with no tools. He had a wrench and a handful of Allen wrenches and he looked over everything and said he got to get permission to do the work and that it will take a couple of days. I already knew everyone that I ever used before went out to their truck and they would go ahead and call First American, tell them the problem and get authorization. Then, they'd come in and do the work.

My real estate agent suggested First American when I bought the house. I kept the home warranty because I was afraid that my old air conditioner was going to die and the home warranty was cheaper than replacing it. I usually submit my claims online, they've got an online tool to do it and it's easy. But I've had to do one over the phone just because it was a little bit complicated and I couldn't get the tool to quite work. The quality of work has been a hit or miss, depending on which company they decide to contract out to. The ones they sent for my broken dishwasher and water heater were good, but the ones who came for my central air system have been terrible. I have a request out to get my air conditioner working again from the guy who had fixed my heater. Something got wired up wrong and now my air conditioner doesn't work. The heater is fine, but the air conditioner doesn't work now.

First time buying a house and got this warranty included as part of my contract. I order two services and when they came to my house they weren't able to fix anything and advised me that I don't have to pay anything because they did not do any work. Later I get a letter from the company stating that I have to pay $65 + $65 for each service. I call the company and they told me that I have to pay the fee because they went to my house. However when the guys went to my house they said that I don't have to pay anything and as well that they did not collect the money.

I submit my claims with First American over the phone and the claims process is good. It's all automated. There's always the same person for the problems that we get, and they've been really good.

So, when one goes to 'Google reviews' and FAHW is rate 1* and one looks at this site and only sees 5*, it should raise questions!!! I have had a horrible experience with fahw. 4 visits - problem still unresolved. Trying to hire an outside contractor who knows the product (a Sub-zero) and get reimbursed. Have been on the phone for 35 minutes. Refrigerator is sitting in the middle of my kitchen waiting to get a call-back! Anyone that does business with this company is out of their mind.

The claim experience with First American has been good. However, the last episode wasn't that good as far as the job. I filed for a leaking faucet in my bathroom and it took them four tries to get out here to fix it. They sent three different plumbers and put holes in my holes. One of the plumbers dropped an antique glass ashtray off the window sill and he broke the toilet. It was a mess. So, I talked to the insurance agent and she said to make a note in my account so that if I ever have another plumbing issue, they won't send those people out. I told her that if they do, I'll send the people away and cancel my policy.

We recently signed with First American Home Warranty and all seem to be good until we had a problem with our home AC unit. We placed a call to First American Home Warranty and they set up it with the contractor NorthStar Mechanical (Dallas Texas) to come out. They told me "it was going to be a few hours and the tech would call you." Was more like 9 hours and the tech showed up at 8:30pm which was very strange? So the tech looks at the AC unit and tells me the blower motor is out. He then goes to his pickup (just a plain white truck?), grabs what looks like a used motor. All beat up looking and missing some paint. I questioned him about the motor and he tells me, "it looks this way because it was rolling around in the truck." Mmmm Ok that's good to know. NOT. So that problem got fixed, but wait there is more.

First American came with the house that I purchased in November. Submitting a claim was pretty easy to do. I called and told them about the problem and within minutes, they emailed me about the repair company that would come out to take a look at it and do the work. Then I called the repair company to find out what the repair schedule was and when they'd be able to make it out, and they were quick in coming out and doing the work. It was an air conditioning issue and the technician showed up, took off the cover for the air conditioner and looked through it, and he was able to find the issue and repair it on-site. The work that he did was good and he got the problem fixed. He was very knowledgeable with the scope of his work and explained how the air conditioner works.

I was with American Home Shield and they were horrible. First American had good ratings and I got them for my home warranty. They're a good company and I'm very satisfied with the experience. Submitting a claim is very easy and the reps are very, very courteous. I submitted a claim then one company called and they did it the next day. I had an air conditioning and something in the plumbing company and they both are very good companies. The quality of the work was very good as well. I'm very satisfied.

First American came as part of the sale of my house. The technicians do a good job once they get out of here and I'm pleased with them. However, when I submitted a claim for my ice making machine, I had some problems trying to get people understand what I was talking about because it's a commercial type of ice machine. Ice machines on ice boxes and refrigerators are a lot different than that. It took me a while to finally get through to the people at First American what I needed because they sent a couple of different stuff. Repair people would call me, I would tell them what I wanted, and they would say they can't work on my claim. I finally asked the lady to go back and look on the records and find the people that fixed the thing a couple years ago. They found their name and called them, and they came out and got it fixed.

Everything has been good with First American Home Warranty. We were with them for so long and they are the only home warranty we know about. There was no problem submitting a claim with them.

First American Home Warranty makes policy cancellation so difficult that it seems that they increase revenue by strong-arming clients into continuing policies they no longer want. They have now failed to cancel my policy after requests have been made both in writing and by phone. I have requested policy cancellation via phone at least five times over several years and have been told each time by rude call center personnel that cancellation must be in writing. I was told during the first call that cancellation could be made via e-mail. Each representative told me that they did not have that e-mail address and would not go look it up. The e-mail address is not listed anywhere on their website. The last representative finally gave me the e-mail address.

A friend of mine at work had First American for a while, he had a couple of things happen and he was happy with how it all worked out. I decided to get one because I wanted insurance on the appliances. It's hard to work on stuff by yourself nowadays. I call when I submit claims but they also have the online option. I was on hold for a while but that's understandable and whoever I talked to, they were courteous and professional. One claim was during Christmas day, my wife was cooking, had the oven going and the house was a little warm but it wasn't too bad. I turned my air conditioner on and it wasn't working. I called them but the contractor they had never called me back and they weren't aware of it. Luckily, it wasn't in the middle of summer with 100 degrees outside.

I submit claims to First American both online and over the phone. So far, I've been pleased with the service when I speak with their rep over the phone. Interactions with their technicians as well as the work they performed have been very good too.

The biggest problem that I have with First American is the type of people that they hire to do the work. They’re sometimes not very dependable. The first one that I got, I had to have my furnace replaced. They worked on it off and on for two weeks and still had to finally get somebody else to finish it up. They were respectable but they weren’t knowledgeable about what they were doing or they were too busy. My apartment has not been fixed and it's taking two weeks to do it, which is not very good. Then when you call the technicians to tell them that they need to get back out here, they'll say “We’ll be there at a certain time,” and they may show up the next day.

We didn't want to buy a house and then have something big tear up on it. People have bad deals and we couldn't afford it. When we bought our house a couple of years ago, the seller offered a First American home warranty to us at closing and so we went with them. Since then, submitting a claim has been good and they've been nice to us. The technician who comes to our home introduces himself and the work he's performed has been pretty good.

My husband and I used to sell real estate many years ago. We knew that First American was a very good company. It was really easy when we filed our first claim. We had a leak in the toilet and it had some kind of a special low-flow bladder in it. We got it with the house. The technicians who came were from Habit Plumbing. They were very nice and it was quick. They fixed the problem but they had to wait for a part so we had to pay twice for the service. Otherwise, we're very happy.

When I bought my house, First American was part of the deal. Submitting a claim with them was very easy. Their claims representatives were courteous and able to answer all of our questions. And the work that their technician performed was up to snuff. Our experience went very smoothly.

Submitting a claim with First American is pretty easy. I usually talk to a machine but talking with their claims representatives has been positive. I just go with it on the phone and they give their reply after you've told them what the problem is. Then they would address the claim to the appropriate contractor. Then that person calls you and then they come out and hopefully fix it. The last claim that we put in was from a month ago and it was a bad experience. The faucet in the laundry room wasn’t working. The guy that came over claimed to be a plumber. I didn’t believe him. When the fellow doesn't have the right wrench and I have to go look for my toolbox to find it, you begin wondering. He said that the faucet is no good and we have to get a new one. We wanted a faucet that swivels and at a certain height so that we could put a bowl underneath and wash it in our laundry sink.

Our realtor booked our First American home warranty when we bought our house three years ago. Submitting a claim has been nothing short of great. I submitted claims twice over the phone and their representatives are a 10 out of 10. That's why I've renewed for two years in a row.

Our First American home warranty came with the house we bought in Abilene, Texas and we had a lot of success with it. We were very dissatisfied with another home warranty company which came with our house here in Liberty Hill. We researched on what our copay is and what the home warranty will cover, especially on air conditioning. First American covers freon whereas a lot of other home warranty providers do not. So, we switched to First American this year. We've only had to do one claim and that was for garbage disposal. The technician company that came to my home was called Country Boys Plumbing. The guy showed up with a new unit and I paid him the $65 and everything was good. Since the repair, we've had no problem. I would recommend First American.

We bought the house and my daughter, who's a realtor, insisted we buy homeowners warranty and we did that. We're very pleased with the first year we had with First American so, I renewed it again this year. I hope I'll keep on renewing it because it's much easier than me trying to fix things myself. Usually, for any problem I have, I submit claims by phone. The only problem I've had is when we had a clogged up line with our built-in vacuum system. The first people they've recommended to come out does electrical repair for motors. So when I called these guys, they said they're not the ones who should be coming out and they don't do things like that. And, First American didn't have anyone.

The seller bought the warranty when I paid for the home. I had good luck the first time I called the company and had quick resolution. The problem is the 30 year old Whirlpool tub I called about in Dec 2016. The timer doesn't work and there is a leak. I have had a plumber come out and he contacted the manufacturer. The parts to repair this tub are no longer made. The manufacturer and the plumber have said that it would be unsafe to try to retrofit the tub with new plumbing and mechanics as suggested by the warranty company. I have explained this to the 3rd representative and she closed my service request because they won't replace the tub. I understand that replacing the tub is not their cost but they should at least pay a portion of the cost for parts and labor.

We worked with Old Republic and weren’t really happy with their service. So we talked to a First American rep and decided to give them a try. Their reps are friendly and are able to answer questions the best they can. Submitting a claim online is very easy, simply select what's needed to be done and roughly what the problem is. After the appointment is set up, I hear from the technicians within 12 hours so that's pretty quick and they are very courteous.

My wife wanted to get a home warranty to add security, so we had American Home Shield before and then we decided to try First American out. They started out really well, and I'm satisfied. I prefer calling them and placing a claim. The claim process is very easy, and they get in touch with me within 24-hours. Then they come and work depending on their schedule. Their representatives are friendly but they probably need to be more knowledgeable. They will tell me what is not covered, but if I ask them a little more in detail, then they don't know. The technicians do good work, and on my air conditioning system claim, I had a really good experience.

The part (the pumper) that the tech put in doesn't seem to be that good of a model. The horsepower on it is the same as with what we had, but it makes a lot of noise. He got the job done, but we feel like a better product would do the job, as well as make less noise. Other than that, my experience with First American was pretty good, easy and simple. I still recommend them.

My claim was initiated on February 21st, and I am still trying to get an electrician assigned to my claim that will actually call me back and schedule an appointment. You know that part on their website where First American says you will be contacted by the assigned contractor in 48 hours? Not in my case. After repeated calls and email from me to the contractor without any reply, I reached out again to First American. They continually ask me to "wait four more hours and we will contact you" each time I call them, to try to get this resolved. They have never returned my call or sent me the email as promised.

I'm a home loaner and home warranty has always been requested or referred to us. I then acquired one and went with First American. It was easy submitting a claim with them and I always do it over the phone. I answer a couple of questions from the agent then they create the claim and things are emailed on who will be helping. Everything is smooth. The only thing is that sometimes we're talking about products that I know nothing about and I'll go ask questions and it's a little bit over my head. Other than that, the quality of work that's been performed by the technicians has been great.

I got First American for a rental house I had because a friend had them and recommended them. I've been with them for about 15 years and I'm satisfied with their service. I call in to submit a claim and I'm usually contacted within 24 hours. Their claims representative listens to me and takes care of my claim. The last technician who came out was excellent and I gave him an outstanding rating. He diagnosed the problem, told me he had to order the part, and that he'd be back within 48 hours. He returned in 24 hours and fixed the problem. He also discovered something wrong with the door that I hadn't even noticed and so he did some preventive work for me by doing the repair. Generally, the work done with First American has always been satisfactory, and I haven't had to call them back out to redo it, so they're not wasting my time. That's important to me.

I have had an issue with my heater since December 2016. As of today 2/27/2017 I still have had no reply instead I get the runaround and Natasha AVOIDING my calls and all she does is give me excuses. She's really good at sending you to her voicemail. This is one of the WORSE home warranty. DO NOT GET THIS home warranty. All they do is steal your money. If I could rate how bad they are I would. They don't even deserve a 1 star but I had no choice.

I've been familiar with First American for a long time because I work for a title company. I knew the value of their warranty so I decided to go ahead and get one. My last claim was for my heater and everybody's been fabulous. The claim process was easy and the technician called me the next day. The customer service center was great, too. I would definitely recommend them.

The reps at First American were courteous. However, a couple of years ago, a technician gave me a wrong diagnosis on an appliance and I never wanted them to come back. I told First American about it then someone else came and fixed it. Everything is going pretty good so far. As a matter of fact, I have a claim now and I'm waiting for them to bring me a new toilet.

I've been a customer of First American for 10 years or so. Service was always satisfactory, so I had no reason to change. My last claim was for a plumbing leak. I submitted over the phone and everything was fine with the rep. It was over the Christmas holiday and it was a pretty busy time but they got out right after the holiday and took care of it. The technicians were great and did a fantastic job. I didn't have any problems at all and the quality of the work performed was great.

I don't have a home warranty then and I needed one so I got First American. I'm really glad I did because a couple of months later, my refrigerator went out. It was really easy to submit a claim to them. I just called them and they set up everything. Their technician told me what the problem was and his work was nice and quick. It was excellent. They replaced it and gave me a new refrigerator.

Our company uses First American so I know the rep. I also have access to the Republic and Fidelity. I went from owning and had First American to renting and then, I owned again so I have First American now for my home. I had Fidelity on a rental as it was what the landlord had and they're terrible as they sent me the biggest clowns. First American, I've always been happy.

I've had First American for many years. I bought this condo, and me being a female, it's hard for me to fix things so I thought it was a good idea to get a home warranty. I'm working on a claim right now for toilet stoppage and they were supposed to be there between 12:00 and 2:00 today, and they're not. I called the guy at 2:15. He said he'd call me back because he was on the line with the plumber. This one is not so good. This contractor seems like a little fly-by-nighty to me. But otherwise, I've had a great experience with First American. I've done two other claims and they had been good.

When we purchased the house, First American was offered to us as part of the closing deal. So, we bought the package at that time. We had very good responses when we submitted our claims. In fact, most of our claims have been promptly handled. Some of them were a little bit longer than I would want but that had nothing to do with First American. So, it was all good and they came through for us. There was one time when a glass had blown out of our oven. It exploded and shut out the bottom of the oven and across the floor, and it took a while to get someone to come, get the replacement part, and replace it, but then once the technician came, then all was good. The quality of the work was good, and I like it. Overall, we've had good experiences with First American.

I know how much appliances cost, so I decided to get a home warranty from First American. I called them to submit my claims and I didn’t have problems. The process was easy. When the technicians came out to do what they had to do, they did it right. For the first claim I had, First American sent someone out to turn my gas off. The guy who came out was nice. He did what he had to do and I was satisfied. Then, my heating unit wasn’t heating right, so they also sent somebody out. The quality of their work was good.

I opened up 2 claims with First American and both of them took 3 business days for a first american claim specialist to contact me. This means I should live with the problem for 3 days just to get someone ready to help me? The claim specialist told me it will require minimum 2 business days to send someone. Claim # ** - This Claim they can arrange someone to schedule in 2 business days (5 business days since the inception of the problem and since the problem happened over the weekend - a total of 7 days).

I bought a new house and purchased home warranty from First American. At first they would call me everyday to get their policy until I signed up, then I had an electrical problem in my house that they denied to cover. Their contractor showed up almost after 8 days after I placed the claim, so I cancelled them after they told that they won't cover. I had their top of the line policy that covered more than anyone would need. Their customer care people will also tell one thing one time and the other time you call.

My daughter has First American insurance and I like the service she has so I went with them as well. My most recent claim was for our heater. I just called, made the appointment, and then they came. The interaction with the rep was good and fast. Now, the heater's working. I would recommend First American.

I've had three claims with First American and it's been wonderful. When it came to renewal time, there was no doubt about whether or not we wanted to renew it. I called to submit a claim and expected the hoops and the BS but no, it's pretty easy and the rep was very helpful. I was asked what my problem was and my location as well to confirm that the provider would be nearby. In one case, the claims rep was having trouble finding someone to service a particular appliance. So she went out of her way to find someone. They had to come from Portland, so she coordinated that.

When we were buying a house, the realtor suggested acquiring a home warranty. We looked around a little bit but several of her customers were very happy with the experience they had with First American so we went with them and have been their customer for more than 25 years. About three years ago, I needed someone to fix my dishwasher door. There’s a fee that I paid first upfront but the guy never came back and I did not pursue it. I’m still a little bit messed over that. But, at that time, I had a lot going on and I just couldn’t go with it. So, it was really my problem because I didn’t follow-up. The latest interaction I had with them was when a part on my pool pump went out. They came out and repaired it the same day. I’m very happy and I would recommend them.

We moved from Maryland and we had to find a new home warranty company. My husband called a bunch of companies trying to find out what they offered and their prices. First American offered more and their prices were better than everybody else. To submit a claim, I normally do it over the phone and the claims reps were very helpful. Then the contractor calls me, sets up an appointment, and they come out. The quality of work performed depends on the contractor but we've been having good luck so far. The last claim was for the garbage disposal and it's an easy process. The technician who came put everything in and told me how to maintain the garbage disposal and I had good interaction with them. I would recommend First American.

I had an issue with another home warranty company and was skeptical in trying FAHW. I tried them and in the summer my pool pump went down. I contacted them for repair and they couldn't find a contractor and said for me to find one. I was not reimbursed with my previous company when doing this so FAHW said they would find a company to direct bill them, and did.

I've had First American for 6 years on my home. It came with the house and I stayed with them because of their good service. They even rendered perfect service in the most recent claim I had. Submitting a claim, both online and over the phone, is a pretty easy process. The claims rep was polite and the techs were very good. They were all professional. I'm very happy with the quality of the work they performed.

I was looking around to get insurance for my house. My cousin who has insurance with First American called me and said, “I have this company you can go with.” I said okay then I bought it for my house. I submitted a claim when there was a water leakage with the water heater. They came in so quick and looked into the house and then told me everything is okay. I asked, "So then, what's this leaking from?" The tech said, "Sometimes, the water heater shuts down, and sometimes, when you turn it on, some water spills down the water heater so that's no problem." The technician that came to my home is a good guy and he's okay. This is the first time I called First American and they did a good job. The water heater is working right now and it’s good.

I am VERY dissatisfied with this company. When my electric range stopped working, First American sent an electrician out to take a look. The electrician was unable to fix the problem without ordering a part. Because LG no longer makes my range and the parts are no longer available from the manufacturer, First American is bullying me into ordering a part for my range off of EBAY!!!! I personally looked the part up on EBAY, and it does not appear to be in good condition. This part could be from a junk yard, a pawn shop, or perhaps some high schooler's technical school project, and they want to install it in my home??? This puts me and my family at RISK.

Acquiring home warranty is very convenient and beneficial to maintain our old appliances and I decided to stay with First American because their website is convenient and their arrival time is not bad. I recently filed a claim for plumbing and it was easy. They responded quite quick and I had an appointment the next day after I raised the claim. Then, the technician arrived and he explained all the details and made sure to help if I have any difficulty in understanding the procedure. I had a good experience.

When we bought our home, our agent signed us up with First American and our friend said it's a good service. I call them when I file claims and they usually let me know who's coming then they give us a call in 24 hours. Sometimes they are very accurate and they come on time. But sometimes it takes a couple of days for people to call us and it's a little bit late. But the technicians are good.

Don't go with this home warranty. My water pipe to the fridge broke (lots of water damage in my kitchen). They send out a contractor who told me that they couldn't use the appropriate materials (rubber instead of copper) because the current one is copper. After 30 days another contractor came to refinish my floors and had to remove the fridge. However, he couldn't close the water completely (he told me because they used the incorrect materials). I called First American to see if they can fix the problem. They told me, because it is after 30 days they can't fix the problem... The issue is that it was never properly fixed because they didn't want to use the correct materials. Very bad service. I don't use them anymore as service is for me #1.

We were told about First American by a friend of ours who works for another company doing the same thing. He told us that First American was a very good company to go with. Everything so far has been fine and we had two claims with them. One was for our refrigerator freezer and the other one was for the electrical problem we had. The claims process was very easy and their reps were all courteous and did a great job. The repairs have been good too. I couldn't expect more.

We needed to get First American for our rental property so it'd be a bit less stressful for me while he was in Iraq. He called them, spoke with somebody and whatever they discussed made him go ahead and purchase the warranty. It's pretty simple to submit a claim with them. However, it's a little difficult sometimes to understand their reps when I'm talking to them because they're not from here. But everybody's pretty helpful and usually they're quick on dealing with the situation and helping out. The claims process is easy and First American is really on top of it. I've had a great experience so far and I haven't had an issue on everything that's been fixed on the home. I've recommended them many times to people and I talk very highly about them. In fact, my sister-in-law is looking into getting them for her house.

GO FIND ANOTHER COMPANY. On their web site I tried to review them and give 1 star. However they will not post any bad review... so read below. I had a pipe break in my basement. I called and since it was a weekend, FA did not want to pay an overtime call for a plumber on a weekend. Therefore, it took 3 days before they found someone to come out. All local plumbers will not deal with this company. They had to call someone from out of town.

Little things do happen in the house and sometimes I don't have a whole lot of money to get them fixed, so I got a home warranty with First American. I submitted a claim and their customer service was great, very professional, and not ballsy or too demanding. The technicians were professional too and the quality of their work was great. They always called ahead of time to make sure someone was home. They had ID's and they always announced who they were when they came to the door.

My wife does most of the interaction with First American because I don't have a lot of patience to wait on hold. Whenever we have to make a second call they'd have no good communication about an earlier call, so we end up where there was confusion on which person or department on the other end at First American was involved in the claim. My wife finds their hold time to be a bit aggravating and their menu system to go through the automated call direction to be confusing and not have very appropriate options. But other than that, we have no problem when we finally get to talk to a real person and we have no problems with First American.

We’ve been with First American Home Warranty for four years when we bought our house and it's 90-something years old. It was easy submitting a claim and it worked out well. We made a claim for our hot tub and the furnace. The reps we worked with were very pleasant, very knowledgeable. It usually takes 24 hours to get a call back from whoever First American send the claims out to. This last one that did the furnace, we heard back within three hours and they came out the same day. The quality of their work was very well done. I've recommended First American and I plan on keeping them.

Submitting a claim with First American Home was very easy and smooth. Jimmy the contractor is fabulous. Every bit of interaction with him has been A+. He came when he said he was going to come. He contacted me by text message which was excellent for me and I responded. He’s always pleasant and he did exactly what he said he was going to do, and also did it expeditiously. I’ve never had anything but an excellent experience. The quality of work is one hundred percent great. I’ve recommended this company to everybody that I can think of. I mention it all the time and tell everybody they need to get one of these.

Our First American warranty was given to us at closing when we purchased our home at no cost for a full year. We have submitted four claims and everything was good except for the last one which was in December. Our water heater went out so we had no hot water and when I called, the company they referred us to told us it would be five days before someone would come out. We couldn't do without hot water for that long so we cancelled the claim and just did it on our own. I understand when there are things that aren't emergencies that we have to wait but for something like heating, air conditioning or hot water, First American should have companies that are available 24/7. So that was a little disconcerting. But other than that, the technicians who came for our other claims have done excellent work for us. We've had great experience with them and the First American representatives. And we will renew even though we had that one bad experience.

When I called First American, they explained everything and it sounded like a good opportunity. However, when I submitted a claim for the pool equipment, I spent a lot of time on the phone waiting. But the technicians that came were nice. It took a lot to get the job done but they did it.

We were living in our other house and there was an issue that happened. And we couldn’t find that same insurance company that we had. Then a friend said that she really like First American so we went with them. Things are always very smooth with them. The people that I've spoken with are professional and they try to get back to me in a timely manner. They’re usually quite informative and detailed as to what the process is step by step, and it always lines up exactly as they said. They always send people who are clearly qualified for what they’re doing in the area.

They will never call you back when they say they will. The earliest they can schedule contractors for you is 4 days after you call, even if you have an emergency. I managed to find my own contractor to come within 2 hours of calling. Not sure why FAHW wasn't able to do the same after 48 hours of back and forth with them. First American is incompetent, dishonest, and inexperienced. Don't waste your time or money on these ** amateurs.

I filed a claim with First American and it was very easy. They came out and checked on an air conditioning unit. It was handled completely to my satisfaction and very quickly, too. The technicians were friendly, nice and prompt, as well.

Our electrical outlet wasn’t working properly in the house. I submitted a claim to First American and it has been a good experience. I called and they sent out a certified repair service. The technician that came out was very satisfactory.

From what I saw on the internet First American is a trustworthy company so I chose them. I go online and follow the prompt to submit a claim and that's an easy process. The claims rep I spoke with was very professional. But when I first called, they assigned it to Sears and they were two weeks out when I called and they can't expect someone to wait two weeks to get a washing machine fixed. When I said that's too long, they assigned me to another contractor who was horrible. I called and told First American they should never use them again. The guy stood me up after my wife waited all day long for him, then he texted us about 5:00 that evening and said he had car problems and couldn't get an internet or phone connection to give us a call, and said that he would be out the next day. I said okay but I told him he had to come before a specific time and I never heard from him again. I'm more upset that he didn't call to say, "I won't be there. I can't be there."

I've been a homeowner for so long and I've been with First American for quite some time. And when I file a claim with them, it gets submitted. However, I’ve been having some concerns because of issues with my dishwasher. When it wasn't working and there was an error sign, I called First American and it was fixed. However, the error sign happened again and I called two months later and the guy came back again. Now it's broken again and the technician will be coming on Monday 'cause that's when I'm working from home. I will talk to the technician myself.

Maintenance and repair costs led us to look into getting a home warranty. My son did some comparative shopping and First American had the best rates and program as far as what they would cover. On the whole, they've been professional and excellent. When submitting a claim, we call in and they assign a contractor or a service to us. Those people call, arrange for a visit, and come out. And if the situation couldn't be repaired, then since they have to order a part, they inform us of what that part is and when it is going to be here. As soon as it's here, they come back out and replace it. The claims representatives are very polite and businesslike, to the point, and they try very hard to please. We've never had any problem with them. The technicians are good people, real friendly, professional, very polite, and very careful about what they do as far as rearranging something or having to get something out of the way.

Submitting a claim to First American is very easy and their reps are very courteous and very helpful. I've been with the company for many years and I have yet to deal with a technician that's not first class. They've replaced or repaired just about everything in my house and I've never had a problem. They're a first class company.

I was with American Home Shield and I got disgusted with them. So, I went through the internet and looked for a home program for protection. Then I decided to try First American. Around December 31st at 6:00 at night, the water was coming out of the water heater. There was a pipe broken and we had to turn the water off through the whole house. I called them up fo file a claim. I asked the representative if he could recommend a plumber as it was an emergency. He called three plumbers then he gave me names of plumbers that I could call. But they couldn't come out that night because it was a holiday weekend. So we had to call another plumber and he did the job. I called them back to see if I could get reimbursed and they said no because they didn't authorize me. I wasn't too happy with the $300 charge but that's part of life. It was okay and we had hot water that same evening so there was no problem.

In the last eight years, there were a couple of times that I thought about switching, but I don't think there's anything better than First American so I couldn't really do any switch. In the beginning it's been a struggle finding the right service person. They would put me to some people that wouldn't even return my calls and make appointments. Also, their process was a little slow but it seems easier now to do things with them. They've established some people to take care of the client so it’s been better. I'm happy now and I might have several people signing up for it really soon.

We bought a condo almost three years ago and First American Home Warranty was included in the paperwork. We've had about four claims and had no problems with any of the technicians that came. One of the claims was for a new dishwasher that was in the condo when we got it. It wouldn't run. So we got a guy come out here and he had to come out at least six different times to fix the problem. They had to order the part but got the wrong one. It didn't bother me but it would have been cheaper to put a new dishwasher in here than to have the expense of all the repairs that was done on it. But other than that, I haven't had any problems with anything.

I’ve been with First American for years now and they do a great job in most instances. I call them on the phone to file a claim and the process is fairly easy. You go through all the information first and once you’re through with that, then you describe what your initial problem is and they’ll tell you they’ll get back to you with a contractor. That could be on the same working day or the next day. Typically, it’s on the same day. Their technicians have been fine and have been pretty competent.

We've committed three claims and everything has been taken cared of ASAP. The technicians that First American sent out have been fine, especially the guy who came with the pool. The other guy who put a fuse in my drier wasn't here that long but he took care of the problem. They're very professional. We're happy with our experience and would recommend First American Home Warranty.

First American Home Buyers Protections' claims process was real good. I've called their customer service before and they've been great with me. Their technicians were wonderful too. I'd recommend them to a friend.

We purchased a new house and had to have a home warranty, and the mortgage company we purchased our house from suggested that we go with First American. The claims process was easy. I called by phone and the claims representative was courteous and professional. The technicians came out really quick the next day, assessed the problem, and made a suggestion. They did the plumbing that they needed to do and the work was done very well. First American paid the claim out really quick. We've had a good experience so we're not changing our home warranty insurance, we'll be keeping it.

I renewed my warranty with First American so in case I have any problems and if something breaks down, I can call them to come out and fix it. Whenever I submit a claim, they have somebody call me and give me a definite time when the tech is going to come out. So far, the fixes that have been done were good. I haven't had any problems about it. It's a good experience as long as they get the work done in a timely fashion.

We got First American through the escrow closing purchase of the house. Filing a claim to them was excellent. My house started smelling like gas and I thought there was going to be an explosion and we had to call the fire department. When we turned everything off and the gas smell went away, I went online and submitted a claim at one o'clock in the morning on the day of the big storm for the heating and air conditioning unit 'cause it was 39 degrees. It was Christmas Eve, so I didn't hear from anybody 'til Monday.

It was easy to submit a claim to them and their reps were very helpful. Their technicians have all been good too, and when we had a bad experience with a person assigned to us, their customer service reps assigned us to someone else. All in all, it's been a great experience.

I’ve been using First American for over five years and I have two policies with them. I have submitted claims on my dishwasher, air conditioner, and most recently for an electrical problem and my hot water heater. I've never had a problem with them other than a little issue with the scheduling of the company they used for the electrical problem as opposed to the issue getting fixed and it angered me.

I've had First American on and off for a long time. We have a place in the valley and another one up in the mountain where no other warranty company covers so First American was our choice. When I first started, they didn’t use local vendors. We had one contractor that came up here. We're on granite and it was a plumbing issue. If a vendor does not know the area, they wouldn’t know how water would react. They sent somebody up from the valley and he could not find the leak. He was going to charge us $5,000 to bring some equipment here and another $5,000 an hour to use the equipment.

My husband and I filed a claim last weekend when our heater went out. We called First American's preferred contractor and they didn't have any appointments for 4 days, and they were located close to two hours from our home. We expressed our concern to First American, especially since the overnight temperature had been in the 30s and we have an infant in the house. We asked if we could use our HVAC contact because we had had a similar situation. They told us they would get back to us. We never heard back and we went ahead with our own repairs, and now they won't pay for the claim. Every time we've needed to call them we've gotten the run around and it's been more of a headache than any peace of mind that was promised during the purchase of our home. There's got to be a better company out there because First American should be called Last Resort Warranty Company.