First American Home Warranty Reviews

Caution!! If you are buying a home or thinking about a home warranty, beware of 1st American Home Warranty. I have had 2 dealings with them. Both times were a complete mess. Hold times literally over 30 min, (unless you get smart and select "new purchase" option). The contractors do not like working with them because it's so difficult to get things done in a timely manner because of 1st American's process and it takes forever to get paid. Just FYI. I didn't give a bad review the first time, but now it hardly seems like a coincidence.

When I bought the house at Fortworth, it has been an antique for over a year. It was prudent to look into acquiring home warranty and the real estate agent recommended First American Home Warranty. Submitting a claim is straightforward, easy and painless although when my washing machine and dryer went out, my particular brand of dryer wasn’t in the list so I included it in the body of the note. Fortunately, the service person read it. Otherwise, he would’ve brought the wrong heating element. It’s frustrating though because I had a high-end Samsung washing machine and they replaced it with a refurbished one. However, since my recent claim, the repair has worked perfectly. Plus, the contractor was prompt, got the job done, and cleaned up after himself. I'm very happy with First American.

We have had 4 or 5 claims, and every single one of them has required babysitting these people to get responses or to get our issue resolved. We have had to resolve the issue ourselves on most of these occasions, and customer service and responsiveness is absolute garbage. I will never work with this company again, which is unfortunate because I am likely to sign up for another home warranty program.

I will just list my cancellation letter. I can not believe how much time they will spend trying to sign you up and how little effort they will give in keeping you as a customer. There were two customer service reps that were incredibly helpful. The only problem is by the time you call back you have to start all over again. I would like to cancel my policy due to the fact I was told my house would be covered even if it was an older home built in the late 50’s.

We bought a condo and my realtor gave us a one-year home warranty under First American as a gift. I've renewed it a couple of times already. However, they didn’t do too good with their last choice of plumbers. But other than that, they’ve been very good. I had a pipe break underneath my kitchen sink. The claims rep was very polite and nice. She filed the claim for me and said that the people would be in contact with me in a day and they were, but they just sent out somebody inexperienced. The plumber didn’t fix it totally and so it leaked all night long and caused more damage than what it originally did. I was not too happy with that and I had to have them out twice.

We called the home warranty company because our kitchen sink faucet would not pivot and would not turn off properly. We received a visit from a gentlemen, from a company selected by First American Home Warranty. We took a day off work to meet with the plumber, who came in with a clipboard in hand. He proceeded to look at the issue and said "Yes you need a new faucet", he then proceeded to let us know how much money he makes, cracked a couple jokes, and let us know he would have his "girls" call to schedule for the plumber to come out. If anyone has seen the commercial about the "Security monitor" at the bank, that just lets people know when the bank is being robbed... that was this guy, a "Plumbing Monitor".

When I bought my place, First American was what I had for the home protection and I kept it because they’ve given me good service. In the last six months, I've had several claims including when my freezer went out and I had to have a whole new air conditioner unit on top of my roof. That worked out wonderful. Then, I had a leak in my faucet in my bathroom that was leaking into the storage room below my condo which took a little while but it eventually got fixed. I also had a shower faucet fixed and everything was done.

We had a little bit of a glitch in my last claim for the ice maker. The vendor they chose first was not going to be able to come out for two weeks and yet, they’re only 20 miles down the road. I called back and then one of the claim reps reassigned it. This guy was there in three hours and the problem was fixed. He should have been their first assignment as opposed to those other people. We’ve had people out for the ice maker three times before to the point that it had to be replaced and First American also took care of that very nicely. So far, I’m very happy with their response and the program.

From Feb 28th to current (17 MAY 2017) I have been dealing with a dripping sound between my floors from the master bathroom toilet. There is also an odor that is very strong that I now sleep in another room. I have had the wax ring replaced and told the jets in the toilet are messed up and the toilet needs replacing. The tech also stated that the smell of sewage was present. Because of this comment alone my claim has been denied. Not because of the other reasons but solely on the smell alone.

Placed a service request to repair my air conditioner. After inspecting, the repair contractor stated he will have to return to complete repairs. Paid service request fee for inspection. Contractor called and stated to total service cost will be $1500 to complete repair. My FHW premier plan includes air conditioner option. Contacted FHW and rep couldn't explain why total service cost is $1,500. Repair contractor returns at 9 am PST (this day) to complete repair. Feeling pressured and no resolution forthcoming soon.

I’ve been a customer of First American Home Warranty for 13 years now. Submitting a claim to them was okay. However, I hate their automated system. Their machine does not recognize my keyword. Also, I have very bad experience with them. The claim I filed was really a pain. They messed up and it took forever for them to settle that because they did not file it on time and did not send anybody for several months so I had to get supervisors. It has been a very, very stressful experience. Nevertheless, they were able to fix it but it was three months of yelling and screaming but they've been okay lately. Overall, they’re very good and they know what they’re doing.

I got First American when I bought the house. I had no problems the first year. When I was thinking of renewing, I called them and talked to one of their representatives. They explained how everything would work and I thought that it was a good thing to keep, so I elected to have it for my house. When the fan on the convection oven of my dual purpose stove was making noise, their claim reps were very helpful and got the repair people out who were really knowledgeable. The first guy came out and figured out what was wrong and what he would have to do. Then they ordered the part. When the part came in, a different repair guy came and repaired it. I'm quite happy with everything that has been done.

My First American Home Warranty came with my home when I bought it three months ago. They had more options on their policy than the warranty I had with my previous home. Also, I've spoken to their customer service representatives to ask about pool coverage because I'm going to add things like that to the warranty. I'm very pleased with First American so far.

I've been a First American Home Warranty member for 10 years. Recently, I submitted a claim for my ice maker. I called First American and they put everything up for me. However, I didn't realize that my ice maker was not covered by the warranty until the contractor they sent told me. But First American has been great and I choose to stay with them because they're cheaper.

My realtor has First American and told me about it. He said that having a home warranty would be great because the owner who sold the house to me didn't really want to replace anything, and that if something breaks, at least I'm covered and won't have to spend as much money on replacing or fixing things. I've already done three claims with First American. The first one was for the washing machine. The pump broke on it and a tech came out and fixed it. It was a wham-bam-thank-you-ma’am kind of deal. It was great and I had no issues there. It was the same thing with the plumbing, where a guy came out, fixed the problem, and went about his way.

The first time that I used First American, the experience was pretty good. The technician was fine. This would be my second time using First American. I had called yesterday and the people said they had set me up with a plumber. But they cancelled because I'm not in the area. I didn't know they weren't coming until I had called. They never called to say that thing has been cancelled. So, I had to call back today and they got me set up for Thursday with somebody else.

I put a claim 3 weeks ago and they still haven't resolved it. They told me I need to look for a company myself to get an estimate. I called back with the estimate I receive from the company (the company I looked for) and all they've done is transfer me from one department to another. The department haven't been able to help me. Overall, the Service is terrible and I am disappointed with the company after I've had them for 9 years.

I had a great experience with First American and I’m happy with it. It did not take the representatives very long to process my claim. For the general part of the process, they got on-site the same day. They went up a little bit, though. I used to pay $65. Now, it’s $75. But I like First American. It is a good company, so it's good keeping.

Submitting a claim with First American was really easy and pretty straightforward because I do it over the phone. The reps were helpful and knowledgeable. The technicians were knowledgeable, too. I try to look up the stuff after I talk to them and they know what they're talking about. But I had a guy come out initially on the water heater, flushed it, and said that was the only issue. Then a month later, I was seeing a lot of rust in the line. Another guy came out and replaced the heater. So the first time was not as good because the first guy said it'll clear up after I run it a while. But the second guy came out and recognized the issue right away and it got taken care of. It's nice to have the warranty. I don't want to have to use it, but if I need it, it's there. It's like insurance. I don't want to buy insurance, but if I need it, I'm glad I have it.

When we purchased our previous house, it came with a year of First American Home Warranty. We continued it after that. Then when we bought our new house, it came with a different warranty company so after the year was up, we switched to First American. It was much better than the other company. The level of service and the features covered the benefits provided. What’s most difficult is to submit a claim by phone instead of online because you have to wait to talk to someone for ten minutes max but it’s not nearly as bad as the other company where I’d wait over half an hour. I called today and got someone on the phone within two minutes. It was an easy and smooth process. I've never had an issue with that aspect of it. Plus, the claims representatives are right to the point. If I called with a question, they always answered or get it handled and contact me back. It’s usually quick and not much wasted time.

When we purchased our home, First American Home Buyers Warranty was already on it for a year. It's comfortable. They follow-through right away and we've had no issues with them. So we just renewed it. Filing claims has been easy. We just call it in and it's not been an issue at all. A lot of times, it's because of air conditioner issues. Occasionally they'll have to research and call me back but usually they have it already assigned to someone before we get off the phone. And the technicians have done very well. They're Johnny-on-the-spot. They always know exactly what to do to fix it and fix it in a very timely manner.

Our realtor bought First American as a closing gift for me and my wife then we renewed it. Submitting a claim was smooth and easy. My wife called in and she got a good experience talking to their representatives. We got a couple of things that we had to use it on like a water heater and a plumbing issue and it worked fine. Their technicians were great as well. I felt the price is reasonable and it’s a great warranty company.

Based upon my own experience, I cannot believe this company is still licensed to do business in California. I have had to police every step of this relationship and have nothing still to show for it. I had a full plumbing failure due to pinhole leaks in the pipes and a leak under my slab, found after taking the outer wall of our house off (ourselves). We turned off our water as First American advises to minimize damage from further leaks.

We have lived in our home for 3 years. We acquired the home warranty when we purchased the house in 2014. Two months after moving in, the A/C unit for the upstairs stopped working. We actually completely forgot about the home warranty until after I posted on Facebook that the initial A/C company quoted that the system needed to be replaced which was roughly $7500. Our realtor, seeing the post, quickly reminded me that we had the home warranty. We called them and they sent out another technician where they ended up replacing the compressor and one of the valves. We paid for the call out fee which was $95.

When I got the house, the lady that helped me with it advised that I get a home warranty because I am alone. She recommended First American. At first when I had to submit a claim, I just started panicking. And then I'd call the number, and they usually have a technician call me back. So far, the claim process has been easy. Sometimes I don't even talk to a person because it's automated. The technicians who have come in have all been very nice, as well. They always explain what they're doing to fix the problem. I feel good about their quality of work and the payments have been fair, too. First American is a very helpful service especially if you're not living in a brand new house, you're an older person and living on one single income.

With First American, I can either file a claim online or call in and they pick up quickly. Their price is a bit higher than Fidelity and we're in the second year so the co-pay goes up from $50 to $75. But I've rehired some of the contractors that they have sent over. These contractors are good people. I love the plumber. He’s been back here twice doing some installations for me which were a separate item like when we took out the Corian and put in granite.

We have renewed with First American every year. Other places were just as expensive and it seemed easier to stay with First American. The claims reps are okay, but getting a claim over the phone is obnoxious and the website's even worse to try and navigate. But once we get a contractor here, everything seems to go okay. We feel pretty good about the repairs and we're satisfied.

My air conditioner went out then the vendor came and just collected his money. He said, "We've got let it fall out before I can do anything. I'll be back in a few days," and he never came back. I called First American and told them about that. They apparently called the vendor and the vendor said that it was not true and that's not what happened. First American took the word of the vendor over mine and threatened to send me to collection. I got really irritated and angry. I told them that I did not want that vendor to be sent to my house ever again.

I like the price and the things that First American Home Warranty offers. I just call them when I submit my claims or I do it online. The techs that have come have been good except for one that was supposed to return but never did. However, First American was able to resolve it. I would recommend them all the time.

First American is a reliable company. However, the contract states that their reps work 24 hours a day, seven days a week, but when I call them during the weekends, they are not there. And if I call them after 5:00 PM, nobody picks up the phone. So whenever I have a problem, I have to wait to get services. If they cannot perform during the weekends and if they are open only between 8:00 to 5:00, they should not put on that contract that they are available 24 hours a day and seven days a week. They should be specific and they should not put a clause that they cannot support. I've called and asked them about that and they have no reliable answer. I'd rather remove the clause.

I had a horrible experience with one of the contractors First American sent out. They had to come 3 different times to fix what should have been a very simple problem. The contractor said they'd be back at a certain time, then never showed up several times. Each visit was "We'll come sometime on a particular day" so we had to sit around waiting for these jokers every time they failed to fix the problem.

Submitting a claim to First American Home Warranty was easy. I called and told them what was going on, they asked questions, sent the claim and then the contractor contacted me. We set a date, he came out and fixed it and it was done. It was simple.

I've used First American once and it went fine. I felt a little foolish because our disposal wouldn’t work. And then, the guy came in and within five minutes, he had it fixed.

First American was the one we had when we got our house. When we had a problem, somebody came out and fixed it, and we were happy with that so we renewed with them. I talked to the gentleman who came out to my house and he was friendly, knowledgeable, helpful, and courteous. He changed a whole switch out. He knew what he was doing and didn’t take a long time to get everything up and going. Overall, I'm completely satisfied with their workmanship.

I purchased a house with an upgraded premium home warranty. Firstly, you can't select your contractor (I don't use the ones they contract with). The electrical box to the pool shorted out and they would not repair it even though the system was connected to the main electrical box. Then I had a leak under the sink. It took days before the contractor could come over to take a look. It was determined that it was the garbage disposal and they replaced it with a new one. However, the plumber said they could not replace the rubber piece in the sink because it would be too complicated. It's only been in for a couple months and it now sounds like an airplane engine ready for takeoff.

I used my warranty several times over the course of a year. The contractors they sent were sketchy to say the least and each time they "fixed" the problem - more like put a band aid on it. Several things I had to have re-done by a reputable contractor. Specifically my AC - they sent two different contractors out because the first one didn't fix my issue. Each one basically just added freon and called it good.

I was with AHS but they were a little bit overpriced. Since First American was a little less expensive and was offering the same service, I swapped. Filing a claim was easy. I called them, they passed all my need to some recommended providers and I was immediately called back. The deductible was a little bit high, though. Other than that, First American was helpful when I needed them and I would recommend them.

I was with a different provider before and had some problems. Then I found First American and went with them. Most of the time we do claim submission online because I have an accent and it's hard for me to talk with the computer. I have to talk with the customer service and many times I cannot catch them, but if I do then it's okay. A year ago, I had a problem with the plumbing and air conditioner company. I waited three weeks in the winter to fix the air conditioner and after three weeks they made a mistake and all the units broke in 24 hours. I requested them to send me another company and they did. And half an hour, everything was okay. Most of the time, I don't have a problem and the experience is fine.

First American was the home warranty that we had when we purchased the house. Once it was up, we had the option to renew it. And we decided to renew it and we've renewed it ever since. They are reliable. When something needs to be fixed, it's pretty easy to get through and they send out people who are decent. We've had a couple of ones who were not agreeable. So, we had requested to not send them back for reasons as not fixing the problem and not having a really good attitude about it. And First American took care of it. We are happy with them and I've already recommended them. My brother has First American now because I told him about them.

Submitting a claim to First American is easy, you just call. The claims representatives are prompt in getting somebody to take care of the problem if it's covered. The interaction with the technicians is fine. It’s not a gigantic metropolis so we're working people that we're familiar with. They have a good reputation.

I call First American. They give it a claim number. They contact the contractor. The contractor contacts me. They come out and do whatever needs to be done. It goes really smooth. I’m really pleased. I typically pay $65 copay for claims. An example was my gas water heater went out and I paid $65. That’s a $1,700 unit so I'm happy with $65.

We have an older home so getting a warranty was most important. The first home warranty service I had didn't work and I didn't like it. The warranty offered by First American was a little cheaper compared to other warranty providers. The service of First American is also okay and it's easy submitting a claim over the phone. They get topnotch technicians who come out to our home and fix whatever problems we have. The technicians ask what the problem is and fix it. I'll recommend First American. They're good people and having them is beneficial. They're fixing up stuff in my house and make them operate the way they were.

I had First American Home Buyers Protection with my old home. I've researched and most companies don't cover a lot of stuff. But I liked the appliances that First American covered. Submitting a claim was super easy and the customer service is good. They play step by step during the process. The technicians were friendly and their work was good.

First American sounded reasonable and so we got their warranty. We never had any difficulty filing a claim and they came to the house and fixed whatever we needed. The technicians have been very nice, polite and good. The last claim was for the air conditioning. It's working well once they figured out what was actually wrong with it. First American is one of those things you don't wanna have to call but we're so glad that we can. In fact, I have recommended them to a friend.

We have insurance with First American for years and I referred them to a lot of customers because I'm pleased with their service. We live in Westlake Village, which is 150 miles from our property, so to accommodate the tenants and provide good service, the best thing is to have somebody close by. Also, we know that First American deals with licensed and experienced contractors and stand behind their work. I can call them anytime and everything that we have any questions on was done. Their claims reps are also polite, patient, and work with their people. Not everything can be done on the same day but I have no problem. I pay my co-payment and I know the issue is gonna be taken care of. The tenants never complained about any of the technicians. And usually, if the people who work for First American cannot attend to an issue, then another one can step in. So, you cannot ask for a better deal. First American gives me a peace of mind.

My daughter and her family have First American and we also have them as our home warranty provider. Submitting a claim is mostly easy and I contact their representative on the phone. Their customer service is good and the technicians have been really nice and always been real good.

I'm on my own and sometimes, you can’t get people to come out and you don’t know who to call to fix. I have furnace people because I have my oil company but no one when it comes to plumbing stuff. I looked into home warranties and my neighbor who lived down the street told me I should get First American. Submitting a claim hasn’t been too bad here but I'm very disappointed this last time. I had my faucets replaced in my kitchen and bathroom and I called back again because when you turn the hot water on in my bathroom, the faucet screeches all the time. They sent another guy out and the guy said there’s not much they could do for it because they’re not very good quality faucets.

My husband passed away and I'm at home by myself. I'm also handicapped and I needed help. And so, I decided to look into acquiring a home warranty. My neighbor recommended First American so I went with them. While it's nice to submit a claim to them, their phone service is a little slow. They take too long to answer the phone. I had to wait for two minutes before. Nevertheless, their claims representatives helped me and the quality of their service was wonderful. First American is an excellent company. I love them.

A-1 Plumbing - I was quite happy with the plumber that AHB provided for me. Even though I had to call them to arrange, and they seemed overloaded with repair jobs, they still came by the same day, fix the problem, and got my family water to house again. I am quite pleased.

First American did a good work for me before. I'm a senior citizen and it was easier for me to just continue with them. I call them if I have a claim to submit and they take my name and the problem. Within 24 hours somebody calls me back. Their representatives were very friendly. The technician that comes to service and overall quality of work were very good. They had to go out and come back because apparently the house had an asbestos mold issue that had to be addressed before they could finish. It was an easy experience although it was traumatic because they had to have the kitchen cabinets knocked out and they weren't even a year old. They replaced it with the same cabinets and then I just called the contractor who remodeled for me. They were lucky enough to be able to prop up the granite.

We thought that a home warranty was a good service to have. We signed up with First American and so far, we've submitted one claim which was for the air conditioning unit that was leaking. We kept calling the company that we've given the information about. Eventually, a lady answered and told us she had just received the email from First American. It wasn't sent at the time that we were given the information. When we did the claim that night, the email should have went out but it didn't. Therefore, they had no knowledge of the claim that had been filed until we kept calling and calling. Other than that, the service is great. The technicians eventually came in and did what they had to do. The problem was resolved and I would recommend them to come back. Talking with First American on the phone was great, but because they didn't email the company and notify them that there was a claim, it wasn't a great experience. But I renewed and we're gonna keep the business.

My husband chose First American to be our home warranty provider. Submitting a claim is an easy process and it's easiest for me to call over the phone but my husband does online. Their claims representatives are professional. We've had good experiences with the technicians and a few bad experiences, so it's been positive overall. If the technician hasn't been good, we tell First American that we don't want them. We had some issues with one company and they sent another company. They are very accommodating when we complain. Our things have been repaired pretty good and we are satisfied overall.

Issue finally resolved.

Last summer I placed a claim for a leaking faucet. When the serviceman came out to fix, he dismantled my faucet completely, and said he had to order a part. I then received notification that faucets were not covered? When I called and asked why someone was sent to do this when it wasn't covered, I was told I would have to upgrade to include faucets, but could not do so until the new year contract. So I waited and did so. I called to schedule, and they said I had to wait 30 days, which I did. Finally, I was so excited to get my faucet back in my guest bathroom. The serviceman came in, said they don't cover preexisting conditions, but would not charge me, since he felt so bad about the whole story.

I heard about First American through FHA when I bought the home. The first time I submitted a claim was a great experience. They repaired and everything was good. I've got a dishwasher and something else fixed by them. But the last time that they sent somebody out, they did not fix the garage door which the spring had come off. It's closing on one side. I paid $65 to have that did but it still ain't fixed and the springs were laying on the floor.

We've always submitted claims to First American online and we call them to ask questions afterward. Their representatives were great. They were very nice and informative. The process has been super easy. We recently had problems with our hot water heater. The plumbing company that came out, Island Mann Plumbing, was fantastic. They actually got a permit from the city and did everything correct. They did a good job. We're confident with the quality of their work.

If you had an appliance that was bad and you paid the fees, First American would even go all the way up and replace it if needed. It was easy to submit a claim with them. I have no problems. It was a recording and First American would ask you different questions and you’d tell them what you want. And finally, they’d get down to the place where you need to discuss the particular problem, they would pinpoint the problem, and then they’d tell you who is going to come out and work on it.

When we bought our current house, the previous homeowners had the First American plan in place, and we chose to continue it. It seemed like a good idea to do so and it has been a good experience for us. Submitting a claim was pretty smooth. During the daytime, from 7:00 AM to 9:00 PM, I can call and talk to a person to file a claim, but otherwise I have to do it online, like if it's in the middle of the night when nobody's working. Usually, when submitting a claim, I just called and talked to the reps, and they've been pleasant. I like the personal experience, and I prefer calling and talking to somebody better than doing it online. In fact, I've only used the website one time, and I try to avoid websites if I can.

I've always had a home warranty but I wasn't happy with my last company so I switched to First American. Their representatives were very knowledgeable, courteous and respectful. Moreover, submitting a claim with them was quick and easy. Also, the quality of the work was good.

I wasn't aware that I could put three claims on one until the guy sent out by First American told me. I had a dishwasher that had some bad parts on it, a refrigerator and washing machine leaking and making noise. So, I said, "Well, I need to get my washing machine fixed. I'll call you in a couple of days because my dishwasher is messing up, too." He said, "Hold up. That can be put on the same claim." I said, "Really?" One $75 payment. Then I said, “Well, check this out. I got a refrigerator that's leaking water." He said, "Yeah, we can definitely put that on the same claim." So, in a week and a half, they had everything fixed. The technicians have been great and the last one was wonderful.

We were offered this company when we bought our house. Never, ever use them! They nickle-and-dime everything. Most of their repair companies are below average. We signed up for the first class service and additional refrigeration coverage. I have been dealing with repair/replacement of our wine fridge for over 9 months now. They initially did not have anyone to repair it. We eventually had a company we found repair it but still did not work. Despite over 5 hours on the phone with them, they were unwilling to pay for it to be replaced and offered me $150. You will spend hours on hold waiting to speak to a supervisor and have to repeat the events of the repair over and over as they apparently don't document previous conversations. In my mind, they will do everything they can not to replace, and do not provide a warranty. BEWARE!

Disgusted and enraged are the only words that come to mind when I think of FAHW. I've had contractors in my home 6 times in 3 weeks and still no resolution. I originally contacted them on 4/11/17 regarding my freezer not defrosting. They sent a contractor out. He diagnosed what the problem was and set an appt. He came out and did the work but while doing so, something else died. Had to order more parts. Visit 3. Came back out to replace the next part Visit 4. Now every time the freezer goes into a defrost cycle EVERYTHING THAWS. Water is leaking all over my freezer, all the food is freezer burnt and ruined. Visit 5 he came to "look at the issue". I tried explaining that it only thaws when it goes into defrost. Since it was frozen while he was there he said nothing's wrong. Even though you can clearly see ice crystals and dripping water. I told him I had video and photos which he has no interest in seeing.

First American compares really well against the company I had before so far. The one I had before, I didn't care for their services. When filing a claim, I call First American and they give me a number for me to call while the previous one did the arrangement themselves. But it's expensive because I'm living off a pension and when I call, it's a recording that starts talking to me, saying, "If this is what you're calling for, press this," and 90% of the time, it's not what I'm calling for. So, I have to wait until the end when it says, “Otherwise, wait or press 0.” But it's not just First American. It’s all the companies now. Also, when it says, "Go at a computer. Do this and do that", it irritates me because I'm not computer savvy.

Getting a home warranty was a requirement and my realtor told me about First American when I purchased my home. Submitting claims has been fine which I can do either online or over the phone but I typically do over the phone. They have a good customer service and our interactions were fine. The process is easy and the technicians that I have had come to my home were very courteous. They explained some of the processes of what they were doing as they were doing it and their quality of work was fine. It's been a very good experience.

I was a first-time homebuyer and knew I could not afford any big pieces such as furnace and water heaters enough that I would need to have someone in order to help me do these things. The lady I bought the home from paid for a home warranty for me for a year but it got expensive, so I had to let them go. And at the times that I thought I needed them the most, they didn’t cover what I needed. My air conditioner went out and when I felt that they were to help me, they didn’t. So I was really in need of a home warranty then I heard about First American Home Warranty on the TV so I called them and asked a few questions.

I called a week ago about my air conditioner. I had a problem with it last year as well, and they "fixed" it. The tech actually disconnected some safety wires. This year a different company came. He said there had been an electrical fire! Probs due to the lack of safety turn-off wiring? The new tech wanted to do the right thing and replace the ac unit. It is 24 years old and well past its life expectancy. They told him they want a second opinion. It has been a week... still no AC. Wondering why we pay for this insurance. It seems they want the cheapest way out and not concerned about doing it right. I am a doctor and I would not do that to my patients.

I’ve been a realtor for many years, and always used First American for the properties that I have listed. All of the representatives have been very helpful. The technicians are great too. First American has a good technician base, although we have some companies that we’ve blackballed from working with our company and when I’ve asked First American to reassign, they do it right away. And if there’s any recalls, the techs go back out. So everything is good. First American has been professional and easy to work with.

When we first bought our house, First American came with it and it was prepaid for a year. We didn’t want to renew the contract afterward but we had a lot of problems with the house during that year so I called them to get a new contract. I researched a couple of other home buyer protection warranties and they all seemed to be within the same price range. But we decided to go with First American because we have five sump pumps on our property that flood quite a bit and First American had the option of covering them which was pretty important.

The claims process of First American was really easy other than writing the checks. I called the number on the contract that we had and they brought to my attention that I can create an account. They sent me an email with the link so I got that setup. It makes it a lot easier to communicate that way. The responses are very prompt and dealing with their people has been fine. They are very cordial and very understanding.

When I purchased my house about ten years ago, there was a First American warranty on the property. I then just renewed it and after 11 years, I'm still with them. It's very easy filing a claim. I make the call and they schedule a contractor to come out to the house. That contractor calls me, schedules the time, and come out to do the repairs. It's pretty much cut and dried and that's why I'm still with them. The deductible is very reasonable although it went up by $5. I was paying $60 when I first started and now, it's $65. Otherwise, the work of their contractors have been very good and I've never had a problem with them.

I had a compressor that I had to put on the air conditioning about a month ago. The first guy sent by First American didn't do what he was supposed to do. Two days later, the air compressor went out on my a/c. They sent the supervisor over and confirmed it. They came back and fixed everything. I prefer them doing the work correctly once they send somebody that had a little bit more knowledge. But I'm not throwing the first guy they sent out there under the bus. I'm an old gentleman and I understand him. He was just trying not to mess up but he needed more experience. Other than that, from a scale of 1 to 10, I'm extremely satisfied. I filed about four claims since our home is an older model. They come in and I pay my deductibles then they do what they need to do. I'd recommend them to others.

I was up in my age and live by myself. I couldn't afford stuff and thought First American was a good insurance. I have submitted about three claims and one of them was with my furnace. They send someone at least four days after I call. One of the contractors was nice and let me know when he's coming out. And as long as someone comes, I'm okay. First American is good and their service is worth it. But if something’s wrong, they don't come out right away. And they don't even call. They should have somebody ready to come out in a case of emergency.

I have had to spend hours upon hours on the phone with this company to have 3 issues repaired. I have yet to have our final issue resolved and have contacted the Dept of Insurance for help. This company does everything it can, including verbally mislead, in order to avoid having to pay for repairs. Their contractors are terrible because they get paid so little by FA. Please avoid this company at all costs!!

We have an app on the phone and we just choose what the problem is, type in what’s wrong, hit send and submit a claim then First American would have a contractor go out to our home. Their quality of work isn’t like the American Home Shield. One of them was great and the other was one not so much. Our air conditioner was not working so the contractor came out and said that it was probably the thermostat.

We had a house and I figured that getting a home warranty would be the best thing to do. I did some research online and found out First American was one of the best ones to go with. I also heard about them from my mother-in-law. Submitting a claim with them online was very easy because everything was self-explanatory on how to do everything. Also, everyone was pleasant and nice. The people shopping around to find a home warranty are wasting their time on shopping around. They just need to go with First American. They're awesome.

I was allowed to choose the home warranty company when I purchased my home July 2016. My realtor recommended First American so chose them. This was the worst decision I could have made. Not only did they initially take 1 month to process the payment for the warranty, they gave me the run around about it. The title agency sent them the check, not me, and the title agency could tell they had cashed the check.

I've had First American for a number of years. They have a good company that quickly fixes our air conditioning. But I have a current claim which is for a dishwasher repair and it's been going on for about two months. We're waiting for the parts to arrive for about a month each and there are two parts. We're living without a dishwasher for two months which is horrible. I called First American and they said the contractor has to wait for the part until it comes in. I told them I can go across the street and get the part for them if they want me to. The parts are readily available but they told me we have to wait. It's the worst experience I've ever had. They don't know how to talk to people. They are very bad. And they’re very short with me. They say, “This is the way we do it. You take this deal or you don’t, you tell me. I offer you Thursday. That's it." It's like they are doing me a favor or they work for free.

This is so frustrating. Why would someone pay a premium and buy a home warranty when there is no responsibility and urgency from the service provider. I am waiting on a refrigerator repair service for last 2 days. I didn't get any call from the service provider or the assigned contractor till now. I would rather call some independent contractor with good rating on Yelp and they can come over same day in few hours. Here I am paying a premium plus service fee for each visit. I can just pay one time service fee to those independent contractor and get things done quicker. FAHW also increased the premium and each service fee drastically for the 2nd year. I am not going to renew for 2nd year.

When we purchased our home, the previous homeowner had the service. When he sold us the house, he bought us one year. He took care of all the appointments and everything. After the year was up, I received the letter from First American Home Warranty and we renewed it from there. It was a good price and we added in appliances too that fit into our budget. We already purchased appliance insurance like the dryer all that other stuff and we added up all of those. It would have cost more than what we were gonna pay for everything, including what they would cover with the plumbing and the electrical. It was a way better value than individually having one for your washing machine, dryer and refrigerator.

I purchased the one year home warranty through First American Home Warranty Company, but that was the worst choice ever. The water heater in my home broke down and I contacted them. It was a Saturday so they gave me the contact information of another scammer "contractor" that is J and S Mechanical. I called the contractor and they never responded. I sent them email, and called them and left multiple voicemails. No one ever called me back.

I purchased First American Home Warranty before the start of summer (February) and the salesman for company made me buy extra coverage at premium level to cover for any pre-existing issues. At the beginning of summer (April), I started having HVAC issues. The contractor discovered issues with the HVAC coils that need to be replaced. The company refused to service and denied any claims despite having paid for the extra coverage. I believe this company exists to swindle customers and any claims greater than a minor repair, which are not profitable for the company after the $75 deductible, are denied based on pre-existing conditions. This is a fraud.

Submitting a claim with First American has usually been easy. They're on top of it and are efficient. The technician who came out to my home was respectful and he explained everything thoroughly. However, we were expecting First American to pay the whole bill, but they only paid half. Also, the last time we used them, they only paid $1000, but the bill was $4000, so I had to take out a loan.

A friend of mine had First American for a very long time. They’ve done good service with him. He’s only had a couple of instances that he had a problem where he had to wait too long for something to get fixed so I figured I would try First American first. Submitting a claim has been easy, but the people that they choose to use sometimes are not the most efficient.

When I've had to file a claim to First American, I called them, put in payment, and told them what's wrong. Most of the techs they've sent were nice. But the bug people never showed up and we ended up having to switch companies. Other than that, everything else has been fine.

I've always been satisfied with First American. I call in when submitting a claim, then they call somebody and then they contact me. Usually, somebody comes over within four days. Also, my interactions with their reps have been great and I have recommended First American.

When we bought our home, we were told to get a home warranty and First American was recommended. We’ve once filed a claim over the phone and it was trouble-free. Everything was handled professionally and courteously. The claims representative was fantastic. She directed me as to what to do and it was handled exactly the way she said it would be. Everything worked out fine for us. The technician was exceptional. He came out twice - once to diagnose and once to repair. He was very knowledgeable and willing to speak on the issues, so I couldn't have asked for more. Topnotch quality as well so I'm very happy with the service and I would be quick to recommend it.

I live in Houston Texas and this is the worst company I have ever dealt with. They send unlicensed locksmith to my home. They charge a 65 co-pay but don't do the work. The contractors just leave. I'm going to sue First American Home Warranty for breach of contract. The plumber found a tiny leak, which he would not repair and said it was responsible for a 13,000 gallon water in one day. Turns out the water meter transmitter was bad. The appliance repairer would not fix the shaky washing machine suspension. The locksmith they sent to my home was not licensed. FAHW has been a disaster from day one.

Their contractors are rude. And then use excuses to get insurance out of having to do work. Their plumber says I had mold and could not work. I asked for 2nd opinion plumber, they refused. So got 2 other plumbers out of network. How funny that they say not a problem. Willing to fix leak. Not enough mold if any to be a problem. Both are 5* plumbing companies, say this. This insurance makes no sense. Not to fix leak first. Then if mold really found to take care of it. Sounds more sensible to me.

I've been with First American for four years. The first year was an auto renewal thing. And then, I've used them and for the most part, I'm satisfied. I submit claims online. And then, I wait for the contractor to contact me. If not, I'll reach out and see if I can get in touch with them and get things moving. The contractors have been very responsive. The people at First American are very accommodating when I call. They've sent out two guys for the most part. Because they are all warranty company and I call in a lot of contractors in my profession. However, I had a couple of problems where I've had issues getting reimbursed. But in the end, they worked it out. It just took a little effort to get to that point. I have recommended them to my father-in-law.

I had my home warranty with First American. In the beginning because there were no issues with my home everything was good. Once I had to file a claim it all went downhill from there. My heat pump system fan went out. They sent a contractor out to fix it. It took 3 visits due to misdiagnosis to get it back working. I call FAH to ask can they just send another contractor out because clearly these guys are guessing at the problem. No even though they had multiple complaints on this company.

It was easy submitting a claim with First American and I had a very good interaction with the claims rep. When our AC unit went out the day after I bought the house, First American sent out a company that said that the AC unit needed a part and the repair would take two weeks. First American ended up firing that company and getting another one out right away to be able to fix our AC unit. The only issue I had so far was that they covered guaranteed work for 30 days and my AC went out again 35 days after, so that was 5 days beyond the coverage period. But the report that the company sent in to them actually shortened it by another day. The company had to go back out to my house to correct the problem, and they reported it as being fixed the day before. So, I had to pay another deductible, and it was after their stated 30-day time.

My daughter and son-in-law have First American. They had a couple of experiences and were positive on their plumbing. You never know what's gonna happen so I decided to get it, too. I submit claims over the phone and it's been good. Their claims representatives have all been good. One time, I didn't route the pre-recorded thing when I wanted to change plumbers. I hit zero which gave me an operator and that guy was receptive to what I wanted. He listened to me and followed up with it.

When we bought a house, my wife looked through a few pamphlets that we had and then we went with First American for our home warranty. Everything went well when we had set up a claim. Also, the technician that we had was very professional.

Bought Home Warranty with purchase of home. Contract# **. Tried to use the warranty 3 separate times. First time, called for repair of pool gear, the cost to have someone come look at it was same to have it repaired by existing pool guy. Canceled that request. The second claim was for some electrical work, they assigned a contractor who never called. I called them 2 other times and still no one ever called me. I called back and they said, "Oh we're so sorry this claim was canceled," so after 3 weeks and no contact they cancelled my claim because they said it was not covered but no one called to inform me. Had to pay out of pocket.

I just closed on a condo last week, and lo and behold, the water heater is acting up. Called FAHW and submitted a claim. The rep assigned a plumber to the job. Two days pass. Plumber did not contact me at all. Called FAHW again; after 40 minutes on hold - first with Service, and then with Claims ("Disputes," I think it was), I was told that plumber was "inactive." Great. Only been two days. Then after holding for another half hour, total, was told that they couldn't find another plumber. I cancelled the whole request and have just called a REPUTABLE plumbing company to do the work. I'll have to pay out of pocket. This is "coverage"?

I called for pest control, due to bees. Flying insects are not covered. I called for a backyard drain problem. Outside the house is not covered. I called for a kitchen and bathroom drain problems. Two separate visits and two separate $75 fees. I am not seeing the value of a warranty.

I have First American Home Warranty for a house I'm renting out. I chose them for the price. I submit the claims and the claims rep was helpful. Then the contractors contact the renter to make the appointment. Overall, the experience is okay.

I have been a policyholder for several years, having paid premiums of $696 for 2016 and $708 for 2016. I recently made a claim for a broken temperature control switch on my washer. The claim was processed under my 2016 policy, as it occurred before the expiration date. When the assigned appliance contractor finally arrived, I paid his service fee of $65. I heard nothing for nearly two weeks. When I called, I was informed First American had concluded broken switch must have been caused by someone forcing it and, thus, not "normal wear and tear." Thus they said it is not covered. I believe every Real Estate Broker in the country should be aware how these people conduct business before they recommend this so-called "warranty" to anyone. I doubt whether this review will be posted, because it exposes what this coverage really is.

I've had a few home warranties through a competitor of theirs and received this through the purchase of my new home. I filed a claim for a leaking hot water heater, was given a contractor to replace it and scheduled a time to assess the problem very quickly. My contractor arrived and informed me of several other fees that were not covered under my warranty to modify my existing plumbing to use the water heater that they had to install. Those fees were more than a new water heater even cost. After calling First American to question the charges they stood by the contractor and also claimed it would be my responsibility to pay to have my own plumbing modified to use a water heater that I am not choosing.

My brother's a broker and he's worked with a few warranty companies. He then told me a couple of ones that seem to have a better setup and he told us to get First American Home Warranty. Submitting a claim to them is easy. I do it online and then I'd receive a call from the contractor the same day or the very next day, and it was quick. Their techs were very professional. They quickly knew what the issue was and got the work done. The quality of their repairs is as good as I can get. Lucky for me that the contractor worked really well with my schedule because I had to cancel twice for the work. The whole process has been super easy and fast. Everything is positive with First American.

I have had no problems the first 2 years. However, my 3rd contract has proven they have changes their service. My stove went out Jan 30. It is now April and it is not fixed. The customer service said they can take as long as they need to and can come out when they want to. I have had 6 technician visits, 6 missed days from work, and still no repair, and it keeps getting worse. This is a 3 year old stove! Time for a new company. I think I have done my due diligence as a customer, by waiting through 5 hour appointment times for a technician that is always late. The customer service is rude, and not helpful. They appear to be interested in the bottom dollar and not their customers.

We had them send someone to fix our air conditioner. It was low on Freon. They filled it up. It still would not cool below 80 degrees. They came back, put more Freon in and said it was normal that it was that warm. I came to find out that leaking Freon is a problem and I was lied to and taken advantage of. I feel as if they need better contractors.

I have experienced the WORST customer service from the First American Home Warranty Company. I was lied to by multiple supervisors in the company, I was never once contacted back by any Manager even after leaving more than 5 voicemails (which is the only way to contact them apparently). I was given the runaround by every person that I spoke to and because of an error on the part of the company themselves I followed their instructions and then after I did they denied my claim based on the instructions that they gave me. I am now being forced to pay for a 1500 dollar repair on something that is covered under my warranty but was voided because of the action that I took based on what 2 different supervisors in the company informed me to do.

The garage door wouldn't go and stay up. Something was going on with the sensor or the sensor itself. I reached out to First American and the claim representative was very good and polite. A technician called me, which I told them to give me an advance notice because I was at work, and they met me. They were very prompt and did the job that I needed done. I was pleased with it. The people were very pleasant and informative of their work and what needs to be done. If I ever decide to move to a different location, I would go back and get First American again versus the other ones I hear about. I would recommend them.

When attempting to use First American home warranty to troubleshoot and repair an air conditioning leak that was ruining a bedroom ceiling the claim was denied because of faulty installation. On review it was determined that I had indeed purchased the upgrade to the premier coverage that covers installation problems. So now most of if not all of the cost of the work was denied for "modifications". The technician was very good and I hope the problem is indeed fixed... but meanwhile I paid a $65 service call and a $764 bill for work done. The first attempt to use American Home warranty was for a water leak... The plumber told us all they will allow to be done is put a clamp on it and then due to the old condition of the pipes they more than likely will leak somewhere else. We had the whole house re-piped... $9000 plus a $65 service fee. So far not very happy with results.

We've had a couple of claims with First American for some small things and they have handled it very well. The first claim that we had was for our range. A couple of the burners quit working. I've tried submitting claims online and it's a little bit limited with the choices. We've got a slide-in stove and oven and they only had a free-standing and a built-in in their options. It would be nice if they give you a dropdown menu to pick from and work your way through them. So, I called it in and calling seems to work a little easier. Then, it takes three or four days for someone to come out.

I've been with First American for the last four years and have never complained about the home warranty. I didn't want to try something else. I've tried submitting a claim through phone and online. But my most preferred option is online. Though they're very responsive when I called them. The time that the technicians come out depends on the severity of the issue. If it is something which I cannot live without, I would prefer that somebody comes within 24 hours or as soon as possible. The last time when I had issues I could live without headache, so 48 hours was okay. And the claims rep that I talked to was good. But the service fee of $75 is too high.

We have submitted a couple of claims to First American and it's all been easy. They've got a website that's easy to use for submitting claims. However, the first person that they sent out wired the air conditioner with the thermostat wrong. So when summer came, it wouldn't do air conditioning. Other than that, everything else has been fine. Two other techs have also come out here for two different things. Although there was a language barrier with the first one and he stayed on the phone with somebody that was trying to walk him through it. But he's very friendly and professional. The other two that came out seemed to be a bit more knowledgeable about what they were doing and were very pleasant. They were very good and they just sent me a check back for the deductible and they were very easy to deal with. Overall, the process was very easy and the people were professional.

I put in a request for my air conditioning to be fixed. I was told that I would be contacted by their contractor. My dissatisfaction with their contractor aside, I called FAHW to ask what the next steps were for getting someone out to my property. The agent that I spoke with told me that she called the contractor. Was told that they would have to reschedule me. I found that unacceptable and asked her what the procedure is if I wanted a different contractor. She (without asking me) canceled the original service request and put another in. I then asked to speak to a supervisor. The agent advised that she could not transfer me and I would have to call back. When I questioned her, she became upset and told me that's all she could do for me.

When attempting to repair a water line in our kitchen, instead of replacing the outdated galvanized pipe, the plumber simply put a pipe patch in place. Water leaked from different places and kept placing patches that didn't work. End result is black mold in the kitchen area. Now that mold has settled they finally replaced the line.

The First American warranty came with the house when we bought it. We kept it up and also upgraded this year. I call in if we have a claim, they'll ask what's wrong and we'll describe it. They will pull up a couple of places, get in contact with them and we'd go from there. A majority of the time, the technicians come out within two days. One time, the tech didn't call back but as soon as we called and let First American know, they instantly called someone else and got them out right away. Overall, they're good. We haven't met a person that we haven't been satisfied with.

First American was in my house when I purchased it. The old owner gave me the option. I have called and filed claims online and both ways are easy. I had a service with the old contract for my pool and they did a good job. The quality of work done by the technicians was very thorough.

First American Home Warranty was already in the house that I bought and I like their service so I stayed with them. I've submitted a claim with them and I did it over the phone. The claims representative was quick and easy to deal with, and the contractors who were sent finished the work in the time they said. It was fine with them and I'm happy with First American.

Submitting a claim with First American was sometimes easy. But, it seems like whenever I call for air conditioning, it was always difficult. I've had First American for four years and one time they sent out a technician, who has always pushed the limit to call back and he'd say he'll come out but then he's not always on time. And he's like a smart aleck when he gets here. So I called and told the First American rep not to send him anymore. However, they said that I had to file a written claim and it somewhat upsets me. Another issue I had is that the costs keep going up. It started out at $50 then this year it became $75. I also didn't like all of the technology that you have to go through to speak to a live person. I'm old and I don't do well with these recorded things. Other than these circumstances, most of my experience with First American has been good.

My first experience with this place was quite awful. I called them on Sunday April 9th and spoke with a customer service rep that was extremely hard to understand. When I called I explained that my sump pump line running out to the ditch in the front yard was leaking water and creating a sink hole in front of my house. The guy I spoke with said it was covered under the home warranty but the sink hole would not be covered and of course I said that's not an issue at all. So they call a company and we set up for them to come out on Tuesday. Guy shows up and I hand him a check for $65 dollars because that's what is required per my home warranty. He goes out and digs up more dirt around where the sink hole is and confirms that it is leaking. He calls First American Home Warranty and is told that because the line is outside my house that is not covered.

I spoke with 4 different people after they sent thieves to my house to fix my air (they took all my parts and haven't returned) and now if I want someone else to come we don't have parts to know what to order. The warranty company didn't care. Everyone I spoke with made up a new lie. My poor children and I are roasting and I have a baby! They don't care. It's been a week so far and I'm still waiting to hear from someone. Do not use this company! I've never experienced such horrible service and they sent out the bottom feeders to repair your broken appliances or in my case air.

I will not be renewing my contract with FAHW in June. I have been sent to the claims department to no avail. Dealt with a very rude rep who would call Fridays at 4:00 Arizona time. Most of the reps barely speak English and have no idea what is going on with a service issue. I waited 2 months for a simple refrigerator issue to be fixed, an entire month for a panel on my dishwasher to be fixed, air conditioning fixes that were just a band aids. I have chosen to deal directly with the contractors and have come to find out FAHW holds up repair approval for weeks. Even the contractors are frustrated. Time to shop for new warranty.

In November 2016 I attempted to contact a vendor to return to my site to finish the job he started. He refused. I contacted FAHW and they in turn contacted the vendor and he refused their request. I was told FAHW would try and find another vendor and I would be contacted. After 3 months I contacted FAHW once again. I then was contacted by a person named Melinda from Contractor Relations who informed me that since I did not contact the vendor within 30 days, I would have to open a new claim and pay a new service visit. I then called and spoke with a front line supervisor who said he understood and could see the notes in the file where I had followed their rules back in November. He would escalate my request to upper mgmt.

First American Home Warranty is such a scam. They are truly a scam company. My husband and I do not recommend anyone to have this service. We have it and they did not service us the way they should. We call them regarding to our water heater issue. They sent out some unprofessional plumber guy who worked for Reilly plumbing Company to our house. The plumber called us and told us that he will be arrive from 10:00AM - 2PM however, he didn't show up to our house until 10:00PM (we had wasted our whole day waiting for this guy and frustrated of calling multiple time to the 1st American Home customer service). Not only that by the time he arrived, after diagnostic he told us that we needed to replace thermocouple and the funny thing was he didn't have any thermocouple part left in his car. He ran out of part and told us nothing he could do at the moment and left.

I went with First American after one of my friends told me to look into them. I've had some good and a couple of bad experiences with my claims. For the good ones, the people called me back right when they were supposed to and they came and solved the problem. The bad ones were when the technicians didn't fix the problem. First, one tech came out, didn't do anything but turn a little knob even though I told him the issue, and that didn’t sit well with me. The second one, somebody was sent for my water heater and then it took them three or four days to find somebody who could work on it. They sent a guy out who didn’t fully know about the brand of water heaters and the water heater is still not fixed. First American is easy to get ahold of but I don't like some of the people they send to me. Still, my interactions with them are usually good and I'm satisfied.

I submitted a claim with First American on a Thursday and I thought they were going to call back by Friday. But nobody called. I had to call them back on Monday because maybe they just don't work on the weekends. But the actual work was done, and it was really good. The guy showed up on time, and he was very nice. I was very happy.

The service tech from First American came here to fix the dryer four times. The first time, the guy said he had to get a fuse for it. Then the second time he came back, put a fuse in and it was working fine. My aide went down and took the clothes that she had washed in the dryer. Then she said the dryer was not working right and the clothes were not dried. And then for the third time, the guy said that he brought another fuse with him. So he came out, looked at it and said I needed another kind of fuse 'cause something keeps blowing that fuse out. He came back out and put another fuse in. And then my aide put the clothes in the dryer and it's still not drying. We turned up the heat and put it on radiator and dried the clothes that way.

I bought several homes and on an older home, it makes sense to buy a home warranty. I had a problem with my hot water heater and I called in on a Friday night, filed the claim, and the contractors came out Monday morning and took care of the problem. They were very good and easy to work with. So far, the quality was so good and the repair worked. Plus, it was very easy to call and make the claim. All I needed was my account number and the response was very quick especially for a weekend and non-business hours for the contractor. I'm sure had the claim been an emergency, First American would have addressed it even faster.

Our air conditioner stopped working December 24, 2016. First American recommended a company that came out in January, 2017 & replaced our compressor. Air conditioner still didn't work & the repair company couldn't figure out why & never showed up again. First American sent another company out... Expert AC Repair came out & replaced our thermostat. Air still didn't work, so they said we need a new coil. This is after countless days of taken off from work to meet them at our house... they never showed up when they said they would.

It was a good idea to get a home warranty because it fills a spot of protection for consumers and sales people alike. I appreciated Chase, First American's representative. He was quick with answering the phone. I'm sure that everybody there is as good, but I feel a relationship with Chase. I don't see a point in making any changes unless there's something horrible that happens and the client doesn't get their satisfaction. Because it's my personal policy, I have a better feeling of being able to recommend him to my clients.

I like the $65 co-pay in First American. I've used the service recently when I had a break in my water pipe in the ceiling and my garbage disposal which is the original, 26-year old, it rotted. I had to get a new one. The first guy that came to try to find the leak in the ceiling was very young. He was a short-term. And then the next guys that came to do the patching of the dry wall and the ceiling, did not bring any work equipment, drop cloth and a broom to seep up my floor. Luckily, I don't have a carpet and they made up a make-shift drop cloth out of cardboard that I had here. They didn't have all the equipment and the tools to clean. That also cost me two service calls.

We've been with First American for five years. It was recommended by my wife’s friend. The most recent claim we did was for our microwave. The process took a week which was reasonable. My wife would usually call the claims reps and she never had a problem getting a hold of them. Also, when technicians came to work on the A/C or deal with the problem with the water heater, they seemed competent and were professional. On the whole, it’s a good deal. First American has done everything we’ve asked them to do and would resolve the situation for us. We get our money’s worth out of it.

First American Home was part of the deal with my realtor for the first year when I purchased my home. A month ago, I submitted a claim for my refrigerator online. Their website was pretty easy to navigate. Then it took a week and a half after I filed a claim before the technician came because my schedule wasn’t very good. They were ready to come out two days later, but I worked the next two days. Their technician was nice, friendly and professional. He showed what was wrong or what he felt was wrong and fixed it. The refrigerator has been working properly since. I haven’t noticed the same problem and I keep checking every time I think about it.

When I bought the house that I am currently living in, the sellers offered First American to me as part of the purchase negotiation. When submitting claims, I just typically call them and tell them what the issue is. Then they assign me a technician and give the name and phone number. Sometimes, they would send a little picture of what the person’s gonna look like, and then they will say that the person will call within one to two days. If it’s an emergency, they usually call right away.

We had an expensive AC repair and we thought it would be wise if we have some coverage. First American was recommended by a co-worker. When we purchased our other house, it had a different home warranty company and we were not happy with them at all. First American is much better. Submitting a claim has been very easy for me. I don't do it online. I just call in, give them the identifying information they need for the home, explain what type of issue it is. And then, they automatically generate a claim and tell me who the contact will be and they just follow up with me. The Interactions have also been good. I don't have any complaints about it. Quality-wise, I’ve been satisfied. They have good coverage.

First American was provided the first year that we bought our house and we've had all over 3 years now. Submitting a claim was really easy and the people that I talked to were real informative and helpful. The technician who came out was very courteous. People at First American can get the job done and done right and are very dedicated.

First American was recommended to us when we got our mortgage and we've been with them for two years. We stayed with them because of their service and the price. When I submit a claim I just call the 800-number and the representatives are great. But when we've had the air-conditioner guy out, which we all have a contract with, he was horrible. He came twice and first time, just put some Freon in it, told us there was a leak but that First American won't let him do anything that he had to try to just fill it up. And then, he could come back if I called him again.

I had a warranty that I bought that previously been rated well. But, evidently, they did a considerable amount of change in everything they did and they charged me more money. They got a lot of basic things that I would expect to have done. And so, I had no use for a company that was doing shenanigans such as that. So I went online, did a comparison on different home warranty companies and got First American.

I was a new home buyer and thought it would be important to have a backup for when things went bad. I was referred to First American back then and I've been with them ever since. They came out in a timely manner and worked on the problem in a timely way as well. They replaced my refrigerator before Christmas. Before that, they came out and worked on my air conditioning, but it’s gone kaplunk again. However, this is the first time that I've had a problem with them so I’m totally flabbergasted.

The realtor recommended First American Home Warranty and we went with it. I have a couple of electrical problems and a dishwasher problem and they’ve been quick and great. They went out of their way to explain what was going on and why it was happening. They’ve done a fantastic job.

When I submitted a claim, I called and said my oven and electric outlets were not working. They said they’ll have someone call me and come out. They then came out and everything was great! They were knowledgeable and got both issues fixed. I paid the $60 and everybody’s happy. It went quick, easy, and fast. Everything works. They did their duty and it was a very good experience.

My realtor referred me to First American and my experience is good with them. I had really good interactions with the representatives. I've submitted a few claims and the process is very easy. The technicians who came out were real clean.

I've had First American for five years. The contract they use is much better than the other company I had before. There is no problem at all in submitting a claim, it’s very smooth, easy to work and efficient. The service contractors were great and quality-wise, they’re excellent. It was a superb experience.

Submitting a claim with First American is easy enough but sometimes, it takes too long. I don't want to wait 24 to 48 hours for someone to get me so I usually get the contractor's name and call them directly. The last time, I had come home from the hospital and I had a small grandchild and my daughter. I told them that I could have no heat with a small child and they were very good about getting out the next day. It was Friday mid-day and they had someone here Saturday morning.

I'm having an issue with the claim for my washing machine that I placed five weeks ago. It's still not fixed. The original people that First American assigned the claim to were coming and I called them back to say I'm not there at that day and time. Then they never called me back. So I called First American again and they assigned me to someone else. They came out on a Sunday, charged me an extra $50, but I thought I'm okay with that if it gets my washing machine fixed. However, they said they needed to order a motherboard. I had to call First American and First American called them. Then I called First American again and wait on hold while they call the vendor. It was back and forth to get them to turn in my form. Finally they turned in the right form.

First American Home Warranty has better pricing so I chose them primarily for their cost. So far, I've only done one claim. Last month I had a question about my AC. It was just a simple phone call and they followed up with either a phone call or email. The claims reps were very knowledgeable and very professional. Then, the provider contacted me and scheduled an appointment. So, the tech went and flipped the switch on my breaker box and it worked. I've never had to use my breaker box for an AC. It’s normally them with electrical stuff. I just panicked when I turned on the AC and hours later it was still the same temperature in there. Everything was very smooth. The techs finished their job within their timeframe that they gave me

Submitting a claim to First American is easy because I can just go online and type in what's the problem and then they just send us a claim. I like how they text me before they come. They also put the profile picture of the technician so I don't feel like other people are pretending to be them. The reps have been very helpful since they explained the policy and explained who is gonna come. The technician was also very good. He is knowledgeable, he knows what’s going on right away and he was able to fix the problem.

When I first got in my house, the lady that sold me the house kept First American going for another year. After that I took over. I have full coverage on all things in my house. Last month, I submitted a claim for my garage door. I called and they told me who would be coming and they'd be here but they couldn't put up a new door. They put some screws and it works good but he had me kind of skeptical when he said that he didn't know how long it would last. I know when something is wrong with one of my appliance and they couldn't fix it they'll just give me a new one and I need a new door for my garage. I was under the impression that it was covered.

The home warranty came with the house when we purchased it. I had good service from them and we’ve renewed four times. I've had very good interactions with the reps on the phone. They're helpful most of the time. The claims process is not difficult at all but First American has no real computer support, and so, we run into a problem with computer access. We can't get an update, we can't get it fixed and there's no web access any longer. They don't really care about it. I'd prefer to do the claims online, but I'll have to adjust.

American Home Shield kept going up with their rates every year, so it was time to switch out. And since First American offered the same thing as American Home Shield, I signed up with them. Whenever I submit a claim, I would just call First American, tell them the issue, and they will call somebody working in our area. And then, that contractor would call me, come out and I pay them the deductible and then it's fixed.

I was with First American years ago when I had four houses then I quit with them. I went with Choice Home Warranty and they were horrible so I went back to First American Home Buyers because they did the job before. I normally do my claim online. I just plug into my computer and I submit my claim. But the claims that I had recently on this new contract, I did it over the phone. The claims representatives and technicians were friendly and professional but I called two times to get the diagnostics and the receipts sent to me regarding the washer/dryer in my house in Liberty Hill. They didn’t send me the receipts because I paid them over the phone and I called twice to get the diagnostic or what's the issue with the dryer sent as an email. But they went to the place on time and did take care of it, from this time, they were good.

One of my best friends had First American and he was telling me about it. So I got it when I bought my house. I also had one for my son’s house. My last claim with them was about three weeks ago. It was about my air conditioning. The first guy they had sent was the same guy that they sent last year when I had a similar problem. He really wanted to replace the unit but I didn’t think it needed to. First American told him they needed a second opinion, so they sent out this other company which was excellent. Their guy fixed it. He replaced a couple of parts and put a new thermostat, and everything seems to be fine.

I've had First American Home Warranty for so many years and submitting a claim has been fine. I had an issue a couple of years ago and First American weren't able to help me. But on the most part, the technicians that came were respectful. I'm happy with my experience with them.

When I bought my house, I asked that the sellers buy a home warranty for me. My Realtor showed me different plans and told me this was the best one in his estimation. I took his advice. My contract originated when I bought the house in 2010. And I have renewed the contract every year and upgraded it. I've had new things on it that I wanted to cover. And for the most part, my experience with this company has been good. I've recommended them to a lot of people. My brother has been a Realtor for 25 years and has a lot of clients that recommended this company to him. Submitting a claim is an easy process as long as I can get it submitted over the phone. Sometimes, it's a little bit harder to get to the end of it. If they ever decided to strictly use a computer, I wouldn't be able to do it anymore, because I can't use a computer.