First American Home Warranty Reviews

They catch everything that I said they would. I'm highly satisfied with First American and I would recommend them and I will use them all the time.

I got a year free coverage from First American when I bought my condo and I continued it. I've always had good responses from their people. It's not that I ever had a bad experience but in the last couple of years things have improved. I also noticed there's one company that I've used several times and they're very efficient. I did have one guy who never returned the call for my air conditioner but that was years ago. Over the years I learned about the different companies and I’ve gotten pretty specific about who I want. The people they sent come right on time too.

We’ve used First American for a couple of years and it was excellent. However, I recently had issues with them processing payments against my credit card and ensuring that our warranties are renewed on time and everything of that nature. But outside of that, they’ve been very, very good and they’ve helped us out through a lot of situations.

An agent who was helping me said that having First American would benefit us and our home. I've been with them for five years now. It's pretty easy submitting claims with First American online. The claims people are good, so were the technicians who came to our house. I'd recommend them.

Submitting claims with First American was very easy and smooth and the claims representative was good. The only thing is that on some jobs, the coverage doesn't cover every component. We've had a water heater replaced twice and each time, there was some additional cost in addition to the regular co-pay and that's frustrating. The reason is because of the contractor's claim that the unit is not up to code and therefore the work has to be paid for by the client. But it's just a way of adding extra costs.

First American came free for the first year and we anticipated that there might be some issues. So instead of having to deal with expensive repair costs, we decided to stick with it. In the online claim submission, there were multiple things that were wrong and it wasn't clear that we had to specify two separate claims that could be done on the same claim. Other than that, the process wasn't too bad. I'm glad that there is an online option. First American is a great service to have when something goes wrong. I wouldn't want to go without it.

I've been in the real estate industry for years so that's how I've known of First American. It’s satisfactory. We had one claim and everything went smooth, very straightforward.

We decided to get a home warranty because our realtor was telling us how good it is for our home. We chose First American because they offered more with better prices. Submitting a claim has been extremely easy. We have never had an issue when we call the claims representative so they are amazing. They're on top of it and they put the customer first, so I like them. I recommend them to everybody.

I had First American along with the home that I purchased and my experience in submitting claims with them has been excellent. I've encountered no problems with the reps. However, some of the contractors that provide service are sub par, which I guess is part of the system. We've had issues with a couple of them when I was trying to fix an air conditioning problem. So I called someone I knew that was in the business and they recommended someone who took care of the problem and I had to spend for it.

We've only had to ask for one claim with First American and it was pretty smooth. I called and they called the electrician and everything was great. They came out right away. I like how quickly and smooth they reached out to the contractors and then the contractors responded. I didn't have to explain, re-explain, or try to explain myself what the needs are. Once they understood what we needed, there was no problem. It was great from the field representative to my calling for my service a year later.

First American is very good. They always do what they say they're going to do and that's the most important thing to me.

First American was called on March 16, 2015 to address a non-functioning double-oven. The hired contractor evaluated our oven and indicated that the control panel and keypad needed to be replaced. Problem is that there isn't a replacement control panel for our oven. The contractor informed FA. No response from FA for at least 10 days until I made a call/online comment on April 4. The FA rep apologized for the delay and indicated that they would do an evaluation to determine if the whole oven should be replaced or send the control panel for repair. I was told to expect a call the next day regarding the evaluation. No call from FA.

I've had First American for almost 10 years and they have been great. No problems working with them. I call to have someone come out, I pay my deductible, and they fix what needs to be done. I've referred them to a bunch of my then co-employees, and they have signed up already.

When we bought our house in 2001, the previous owners had the First American policy with it so I kept the policy. All my claims have been satisfactory, except for one. They sent out for our hot water tank and then they finally found and sent a company out, which was really good.

Submitting claims with First American is easy. I have a couple of concerns that others may not have like if my AC goes out, I have a pet who cannot survive elevated temperatures. If the AC goes out, I've got to have it immediately repaired in the summer because of it and this house heats up pretty fast. In both instances where the AC went out, they were very quick to get it done, so more than pleased. First American provides excellent service. I'm not that thrilled with the charges for the termite stuff but other than that, I'm more than satisfied with them. I'm not going to drop the coverage.

I knew that if I had anything that stopped working it would be hard for me to fix it so I decided to sign up with First American. My sister had told me about them. Submitting a claim has been really easy. You just go online, fill out the claim form, and they'll call you and schedule the appointment and you're done.

First American has always been a good company as far as I know. It was suggested to us when we bought our home. Submitting claim with them was pretty easy, I just get on the internet and write them about the problem I'm having and they just send someone to come up to the house and look at it. They've been fine and I've never had any problem with them.

First American is one of the best investments I've made in buying a house. When you're buying an older house, there's a lot of things that break down. When I bought my house, I bought the home warranty with it and it was for a year then I decided to keep it. There was a break for a little while and then they called me back and I decided to go ahead and continue with it. It's been a blessing. It's been really, really good. The submitting part of the claim is very easy. It just takes a little bit of time. If you have patience, it's fine. I'm very happy with it. Fantastic.

FA has refused to return a single phone call. When calling the (800) number we are told since the claim is a large amount that the person taking the phone call and the supervisor are not allowed to authorize repair (approx. $7,500 for HVAC units). They said the decision is only made by a manager. We ask to speak to a manager and they repeatedly refuse to provide a manager's name, contact #, or have a manager call to discuss the multiple week delay. FA retaliates against our repeated inquiries by purposely not responding via online web inquiries for their maximum 72-hour allowance update. We have yet to have a single rep contact us with a confirmed purchase order for the parts, ship date, receive date, or reimbursement for two prior service calls. Due to not having phone numbers or names to any upper management, we went to investor relations website and posted a media inquiry for someone to please have upper management contact us - nothing.

I've had no problem with First American and would recommend them over any of the other warranty companies.

We bought our house 3 and a half years ago and First American came with it. We just kept renewing it. The claims process is very easy and the reps are good. At least 2 of the last 3 times I used them, I've done them online so it's easy when I do it that way. It has been fantastic with them for the past few times I've used them.

They've done an excellent job every time they've come out. Submitting the claim was really easy, convenient and stress-free. I just filled out a form online then somebody contacted me within 24 hours. They're really nice and friendly and they always call back.

Pursuant to the terms of the warranty which I have been paying for 15 years, First American is required to initiate repairs within 48 hours. First American did not do this. The first claims representative told me the warranty does not mean what it says. The supervisor agreed 48 hours meant 48 hours. However, despite the fact that First American promised me the repairs would be initiated in 48 hours, they were not. The technician that was supposed to come out had not even called by Tuesday when repairs should have been initiated. I called First American. They called the technician and told me, "SORRY, the technician can't come out until Thursday." After about one hour on the telephone, First American agreed to call another one of their contractors, who said they could come out on Wednesday. This contractor was A+.

I liked the people that First American sent out for the dishwasher and the washing machine. But I was very, very upset with the people they sent out for the air conditioner and I won't have those people back again.

I found out about First American through the internet. And when I made a phone call to buy a warranty, I was told that the seller of this house already purchased a First American Home Protection. So far, I am satisfied and have a mixed experience with them. Mixed in the sense that currently, I’ve had an experience with my living room leaking from the roof since yesterday. And since I called yesterday morning up to now, nothing is still being done. I did, however, have a very good interaction with the claims representative. So, I think they are responsive, but not very.

Our experience with First American has been wonderful. I had a garage door issue and they came out, fixed it, done, gone. It was great.

We know we're going to put our house on the market and wanted it covered, and a neighbor had highly recommended First American. So far, we've never had a problem when submitting a claim. Everything that we've needed fixed has gotten fixed. My son and daughter both have First American policy and it's something we cover for them. I recommend First American to other friends who don't have one.

I had First American many years ago and when we were in another condo. Our realtor mentioned that they were offering a one-year free trial so we got it. We had some problems with the dryer and First American sent out someone. While they were repairing the dryer, accidentally they dislodged the exhaust from the dryer. I told them about it, and they said we should have it repaired and they'll reimburse me. We did that, and it's been great. They've been professional and fast.

I’ve had it for twelve years. I had a good experience with First American on all my claims. I’m very happy with the company.

Everything's been good so far. Submitting a claim is real easy. You just call up and they send somebody out within normally 48 hours. They deliver prompt and good service.

We were buying an older home and felt that some things might need repair so we got First American which was recommended by our real estate broker. I'm satisfied with the employees and the ease of submitting and processing a claim. But sometimes, it's difficult to get through to them when you have an emergency. Then you have to go through a couple people to finally get someone who is going to give you an appointment.

Our agent from First American has done a great job of getting us hooked up on things when we need to have people from out of town get here. She has always gotten us the best people and it’s been great. I would recommend them.

First American was recommended by one of the vendors. Submitting a claim was good - it was easy. They are a good company.

It's been okay so far with First American. Although, the only repairman that I've ever felt did a real good job was the Sears Home people that came. They sent Sears out once and all the others were crappy. Shoddy work.

This is the second negative experience. The first claim was handled awfully. The second is off to a bad start. I am having electrical problems for the back half of my house. I called on a Friday. They assigned me a contractor that doesn't cover my area. I didn't find this out until four days after my initial phone call because they asked that I wait 2 business days before I contact the contractor. The problem is getting worse, however even though they assigned me the wrong contractor, they cannot "rush" their efforts to find another because my situation is not life threatening... I agree... but it would be nice if dealing with First American wasn't such a stereotypical "insurance company" nightmare, exercise in frustration.

When we purchased our home, we wanted to make sure we had some kind of protection and insurance. We looked over all the data, did a little research and found that First American was exactly what we need. I did have to submit a claim and it was a very good and everything was done timely. The contractor that came out did the work correctly and perfectly and on time. So it was professional and a great experience all around. They have done a fantastic job, gave us all the information right away and kept us informed with everything.

It was fantastic. Everything was handled very quickly and I didn’t have any issues. The first person that was contracted to do the work was unable to do so, then First American immediately sent out somebody else and the problem was taken care of very quickly.

I went with First American to feel safe with anything breaking in my house and to have everything set in case of an emergency. The claims usually go in right away. I never had any trouble. Their reps are excellent and have been very helpful. They have a pretty fast service so I'm very happy with First American.

I've only had one experience with First American and it was a good one. I decided to acquire a home warranty to try it out and see how it works, and so far it's worked fine. I chose them as our home warranty provider based on their reputation. The person who recommended First American to us spoke very highly of them. I have called them to submit a claim. It was something fairly simple. The starter and igniter of one of the heaters went out. The technician contracted by First American came and fixed it. The claims process was good. I called and they came out, I think, the same day. My interaction with their claims representative on the phone was fine. Right now, I'd recommend them. I hope it stays that way, though.

It's been excellent. I'm not real good as far as repairing things and so I needed that assurance or confidence that I could rely on something. First American's process in submitting claim is pretty fast. We just call in and they take the information down. Depending on what the need is, someone will call and set up an appointment. But sometimes not as fast as we'd like. I think one time, it wasn't a problem, but the issue didn't get resolved so they had someone back out until it was resolved. But it's been a good experience overall. I've had them for a long time.

I gave First American a try the first year. Later on our air conditioner needed to be fixed so I tried it and they came out and responded to what I needed to do. They fixed it and it was super. I will recommend them because the companies that they use are very informative about what's going on and what I should do. I recommend that they be the company that I will stick with.

My brother has a house in Tennessee and he recommended that I look into First American because he got great service from them. I submit claims online and it was easy. However, I've feel like some of the stuff that I thought should've been covered wasn't, even to the point of looking into other warranty programs. But in general, they've been very good.

First American is convenient. It gives me a peace of mind having the protection. We were originally with another company and I was not satisfied with their service. So we were looking for another one and it just so happened that one of my co-workers told me about the experiences that they had with First American, so I decided to give it a try. So far it has been pretty good. I was impressed that I submit claims online. Then they contacted me and I was able to get information from them. There was another instance where there was not a provider available, and First American didn't hesitate to change me to another provider.

My one year First American home warranty was coming to an end. Firstam sales lady (She is at ** (800)327-9292) called to me to renew. I told her that I am saving money to replace our water heater and probably will not renew at this time. She told me I should file a claim for the water heater. I told her that I already check with firstam claim department and the only way Firstam will cover my water heater is if it leaks. Sales lady assured me that my water heater problem (water temperature inconsistent) will be covered. She said that if I do not get it fix right away my children will get burn when they take shower. I trusted her and she even transferred me to claim department.

My husband has been always fixing everything but we're both getting older and I thought that having a home protection would be an advantage for his health. My co-worker told me about First American. I checked on it and they had the highest rating with a lot of good responses. Even a lady in my office had no problem with them which convinced me. Submitting a claim is pretty simple. I can either do it online or call them. My husband has a health issue wherein he can't be very hot and one time, our air conditioner came out and it was going to like four days before they could get somebody out. I explained to them that this was a health issue, and they got somebody here in a matter of hours. So they seem to be very responsive to individual needs. I've recommended them to my daughter who is now on it, as well as my sister. They've been very good and reliable.

Acquiring First American home warranty seemed like a practical idea when I bought my house and it's worked out for me ever since. Submitting a claim with them has been very easy. I just call up the center and they schedule a repair time or for someone to come out, depending on what the issue is, and we have to just make sure somebody is at the house. It's been very simple. I haven't had any problems with them. When I call, they take care of what I need to get taken care of and let me know if it's listed within the warranty, and then we schedule a repair.

They send out incompetent technicians and they don't back up the work that they do. They close their claims before they are even completed. On February I called the First American to submit a plumbing claim. They sent out a technician who turn out to be completely unprofessional. The technician first tried to charge me to gain access to the plumbing - that is covered by the warranty, I did report it to them. Then the technician told me that I should cash out on the faucet being that faucet I had was more expensive than the one the home warranty would pay but that they would back up the work, I unfortunately on this one did. He supposedly completed the work but installed the handles of the faucet backwards and the spout does not rotate properly, he also did not complete some of the other work I had called the home warranty company for.

I love First American and I’m going to continue to have it. It’s a protection I enjoy having and I couldn’t do without it. My sister who had it referred me and said how wonderful it was because she had some problems. We said, "In case something happens, we’re going to get it," so we did. Their claims representative was awesome and everything has been great.

What a scam! The people that they send to your house are scary and disrespectful. I made 4 calls for a broken dishwasher and they never did a thing about it. It was a 2 week lead time for an appointment, they missed 2 of their appointments and did not call. I had to call and check status after they did not show up. They didn't apologize or anything, they rescheduled and after the third failed appointment they just cancelled the call and sent me a bill for $60!

I've had two incidences that I've used my policy and it was great experience in both cases. First American responded immediately and repaired my appliances, and everything went very well.

We decided to get a home warranty from First American because of the age of our home and for peace of mind and it's all been good with them. I haven't had any issues. Within 24 hours, you get a call back from whoever is going to do the work up for you. And then they've always come out. All the people that I've ever had have been very good. Excellent experience.

It's been great for us with First American as our home warranty provider. They were recommended to us and we thought it was a good deal. When it comes to claims processing, we've had some good and some bad experiences. It's usually easy though when I get to talk to somebody as interactions with them have been very good.

My experience with First American has been fine. A Rose Plumbing came out to fix our toilets and they needed repairing again in just a couple of months for the same thing, so I had them out again. So far, they're working.

We had a home warranty with another company but we were not very happy with them so my husband decided to change our provider to First American. It has been great with them. Whenever I have a problem, I use their online service and they send someone out and fix it right away. It's all very painless.

The service from First American is quick. They send very good repairmen within 24 hours. They sent Sears Service, a big company down here, for my air conditioning. I've had them about three times in two years and have had no problem.

This is the last company I would ever buy a home warranty from again. I don't even think I would if they were the last warranty company on earth. It all started when it was recommended by our Realtor for our new home purchase, everything started fine, received paperwork in the mail, etc. Then our pool pump went out, we called first American to have it fixed, they scheduled a contractor to come out, after about a week I called them because I never heard from the contractor, no problem, they would send out a different one, (ok perfect!!).

The home warranty company was good but done right. Plumbing was organized.

I’ve had First American for 10 years from when I purchased my house. I decided to acquire a home warranty because we always have ongoing expenses and First American had a good reputation so I went with them. I use their online service in filing for claims and the process has been easy. So far, I've had no problems with filing a claim with them and it has worked very well.

I chose to go with First American for our newly-purchased home after an online search. We went with them because they responded in a more timely manner to our inquiry regarding their services. Claims processing is pretty easy with them - I either go online or give them a call - and they have awesome representatives. Overall, the experience has been great.

When I bought my house, I wanted to have a home warranty in effect and got First American. It has been great whenever I submit a claim. They're very easy to work with and very helpful. They don't procrastinate too.

Our realtor, who was familiar with the Houston area and had been in the business for many years, also had First American on her house so she recommended it to us when we moved in. We were buying an older home, about 25 to 30 years old, and we thought we'd give it a try and see if it's working for us. It does. I haven't had any problems when submitting claims. I either do it online or by phone and normally they would have somebody out within less than 24 hours. First American gave me no problems at all. We'll stay with them because we have some aging appliances and we've had to call them up for the dishwasher, air conditioner, and a couple of the older sewer back-up. All the contractors they sent performed well. They fixed the problems and they stayed on the jobs until everything was done right. First American is really very reliable.

I'm very happy with First American. A friend recommended them and they're wonderful. I'm living in my house by myself as my husband died four years ago and I'm not any good at fixing things that break. Filing a claim with them is easy. You just call and they get everything set up for you. The claim representative is very polite and very willing to help. They do what they say they'll do and it's well worth the money.

First American is the best. I love them. They are prompt, efficient, and everybody that they have sent me has been quite caliber rate. They've done the work that I need, and in a couple of cases when I didn't have them do additional work for me because I like the quality of the work.

Submitting a claim to First American is very simple. I just call in and talk to somebody and they take care of it and tell me who's going to fix it. The only thing I don't like is that you can't pick who you want to come out all the time. If you've dealt with another company before that they've assigned to you, and they’re not next on the list, you can’t use that person unless you’d call back in and request a senior adviser to change it. But I can deal with that. First American is very good and efficient. They were highly recommended to us and I'm very satisfied. I've also told other people about First American.

I have no problem with First American. My heater wasn't working and it wasn't a thermostat, so I called at night and they came two days later. The kid that came was outstanding and knew what he was doing. He was very sociable and it was a pleasure to have him in the house.

I’m very happy with First American - everything was easy. They sent somebody out very quickly for the two things that had to be fixed and the repairs were taken care of with no issues.

Our washer broke. I was away on business so my wife called FA. The tech they sent out was rude and arrogant and ignored my wife's suggestion to start with the filter. So he took the whole machine apart and ordered new electronics. 3-4 weeks later, washer still not repaired. Tech visited several times tinkering with parts and never getting anywhere. He slammed the door in my wife's face, then informed FA fault was not covered since the filter was blocked! We bought a new washer ourselves. Many customer service calls later they agreed to close the case but then sent us the service visit fee. What service did they provide? FA customer service refuse to escalate my calls or listen to my story. I am leaving them and will never recommend them to anyone.

My overall experience with First American is great. I would recommend them.

Don't let this company steal your money! I paid this company $500 a year for 5 years and they denied a $175 claim! This reason was they didn't consider my problem normal wear & tear! I have had my home for 5 years and my shower leaks and they fix it and they say they won't cover it because they THINK it wasn't normal wear and tear! A $175 dollar claim they would not cover! Don't say I didn't warn you! They are a ** company and I can't wait for my contract to be over in July!

I liked the way First American work things so we kept them even though I think it is a little bit more expensive than everybody else. One highlight though was the most recent call we made which was less than a couple of months or so, and it was about our refrigerator. We called them and they got somebody to come out, and the technician said that there was nothing wrong, and we even had them come out one more time. This last time was the third time on the same identical thing, but it wasn't all in the same month or even a year. They were a year apart or something. The third guy that they got was a different company. He knew exactly by me telling him what the problem was. He knew exactly what the part was. He knew it because he even inspected the refrigerator and came immediately with the part and had it fixed.

I think they're fantastic, and probably five or seven people who have gone to them were recommended by me.

I've ordered through them before but calling the main number, it looped through a few selections (numbers) to push, none for ordering. Finally after getting a guy on the phone I let him know about the issue so they could hopefully fix it. He let me know I could order online then hung up on me. I ordered through American Home Shield as a result.

One of my coworkers have First American and she told me about it. I own a house and my husband and I are stationed separately and not very handy so I wanted to have some type of protection in the event I needed it. It was easy and simple to file a claim. It's just a matter of going online and calling. Once I was on a hold for a really long time when I called but I don’t know if it was a high volume or it's the number of representatives they have. But overall, it has been really good and I have liked how clear-cut everything is. I also like the flat rate service fee. First American is affordable and worth the money. I recommended them to a friend.

We purchased our house in February of this year and bought a home warranty with this company. Well after smelling gas we called out the gas company who said furnace was not functioning correctly and turned off the gas to it as a hazard. So we called the warranty company regarding fixing the issue and they set up an appointment for a company to come out and look at in on Monday (this happened on a Thursday). Well Monday came around and after the company didn't show up at the appointment time we called to find out that the Home Warranty company had canceled the appointment and didn't bother to let us know! We called and they said to find a company of our choice this time and have them come out and give an estimate and opinion on what needed to be done.

I first heard about First American when I bought my house. The sellers picked up the first year, and I continued it. I've kept it for nine years now. The last claim I had was for my clothes dryer. The claims representative was very knowledgeable. The contractors were talking two weeks out before they could come over but she found somebody else to get out here sooner for me.

I have had FAHW since 2005. I have never had issues until my water heater blew. They sent out a service technician to fix water and leaking toilet. Toilet still is leaking... But what has me frustrated beyond anything else. It is day 5, I still do not have a water heater. I have called twice today, only to find out, first purchase order, never made it to warehouse. So, I received an email that they have had to reorder it. It may be another 3-5 days. I have talked to two supervisors today and explained that I have 4 working adults in the home, we are unable to shower, wash dishes, clothes, anything with just cold water. She had the audacity to suggest, "Ma'am you will need to boil water, you have working water in the home."

I love First American, Very pleasant, very efficient service, and they get the job done. I'm happy with them.

We had a good experience when submitting claims with First American. Most of us home owners have a home warranty protection in the event something like an appliance breaks down. Our realtor recommended that we get First American home warranty. We had a good experience when submitting claims with First American. We do it over the phone where it can get cumbersome but their claims representative was fine.

I felt that there’s enough electronic stuff in here that I could probably use a home warranty so I got First American, which a friend of mine told me about, and have used it twice. Their claims process is dead simple. I just went online, answered a couple of questions, and sent it off and usually the same day or the next day, I had a representative from the company they chose and calling me to get the job done. So it was as simple as it can get. The response was really quick and good and always dead on and there were no hidden surprises. You got exactly what they told you were going to get.

There are a couple of times I've called First American for different types of things aside from the issue with my garage door. It's pretty much simple and easy to submit a claim to them and most have been fine.

The previous homeowners had First American and we just renewed it to have protection in case anything happens. Claim submission is simple and I've never had any issues with them. They're good and quick, and we like them.

First American has been reasonable to work with. I looked into acquiring a home warranty because I want everything completed.

First American is awesome. When we bought our home, our agent told us that the sellers were going to purchase a plan on our behalf and she recommended that if we we're going to go with any plan, then this was a good choice. I've had them for a couple of years now and they have not let us down. Submitting a claim is pretty easy. You can call in or do it online and they respond right away. Their representatives were very cordial and polite. They explained the process and sent out reputable people.

I haven't had any problems except with my dishwasher. Other than that, I have found First American very pleasant to work with. Fast service and good price. Submitting a claim is very easy -- a couple of phone calls and everything is set up. It's good to have so I'm going to continue with them.

When we bought our house, the previous owner had First American and it seemed like a good idea so we decided to renew with them. When we had to submit a claim, we called it in and it went very smooth. It would have been nicer if they were faster but there wasn't any problem getting it done or getting people to come over. The claims representative on the phone was very helpful. We only have one claim so far and it worked out very well. The claims people and the repairman were very friendly. They came timely right when they’re supposed to so we’re very pleased.

Some friends of mine told me what a good company they were and so far, I've been very pleased with them. I've had them for 3 years. I've got two houses and a rental house also that I have with them. But they don't give you a discount until you put a third house on it. I don't think that's right. My only wish is that they could give you a discount if you add a second home to your policy. That's probably why they throw it out there because they know they're not going to have to give anybody a cut. But I think they ought to offer you a discount when somebody had another house to a policy.

I pretty much like First American. Some of the people they send out seem like they should look into them a little better. But as far as what they do and how they treat us, they're as quick as they could be and what falls after or whatever isn't on them, it's on the contractor. They are very helpful. We appreciate that we have the service.

I wasn't very happy with First American. It was horrible. I wanted to cancel my contract so I called up and got the information on how to go about doing it. I was told that I was due a refund because I paid before the year, upfront. Then after several emails and phone calls, I was told I wasn't eligible for any kind of refund. They told me that it was because I had utilized them once during the course of the year.

First American was offered through when we bought our condominium. The first time the guy came, my husband was the one that was with him. Someone came out to check our air conditioning unit. We weren't dissatisfied with the service that he gave us.

Whenever we submitted claims, First American has been really great about everything. We don't have any problem with them. Their claims representatives have been great. They answer all your questions and then, after you're done, they ask if you have any other claims. They're really good.

Our house was an older home so we needed to purchase a home warranty and went with First American based on the recommendation of our realtor. So far it's been great, they get back to us within 24 hours from submitting a claim.

We placed an order for repair of our faucet, sink, and tub. They failed to send out a contractor, we were forced to hire our own plumber. When bills were submitted for reimbursement they refused to honor our request. We then allowed to have their vendor look at our sink, and he removed the stopper, and called it a repair- even though it was still backed up. We then went ahead and called another tech who fixed the problem. We are forced to wait to see if they will reimburse us, or file a complaint in small claims court.

If I were able to give a zero star rating, I would. This company is a complete scam. They tell you that you will receive a full refund if you cancel your contract within 30 days of it beginning. They also do not provide your contract to you until your contract begins. I cancelled my contract with this company within 3 days of the contract beginning due to ridiculously poor customer service we received upon trying to file 2 claims. We never saw one vendor; never received one second of service from anyone. More than a month after cancelling my contract, I received a letter saying that only 60% of my money would be refunded. After calling multiple times, I was told that my contract (which I still have not received to this day) states that they will keep some of my money if I attempt to file a claim. Apparently they keep 40%! Complete scam. Avoid at all costs!

My washer stopped spinning and extracting. I called in a service request and had to wait about 10 days for a serviceman. He came and said it was going to be too expensive to fix but FA wanted to research parts on the 20-year-old machine. I was promised an answer in 3 days. On the 4th day with not a word, I called up and was informed Sears never gave the part info (not true) and they'd have to send another man out. My case manager wasn't in and he'd call me tomorrow. He did, mid-afternoon, with an attitude and no sympathy. Stuck by the lie of not having the part numbers and said nothing would happen if I didn't have another worker out. I then asked for a manager. He was more understanding and set up someone to come out 2 days later.

First American was authorized to debit my account on the 27th of every month. They screwed up my February payment and they were told I could not afford two payments in one month. They were OK with that as long as I caught up soon. I checked my account and they took out the payment on the 13th and were going to take the next payment on the 27th. The policy has been canceled. Don't let them have access to your account.

Week 1 Monday. My water heater leaked, called First Am for claim and emergency service on Monday pm. 1st contractor called me immediately and said sorry they do not service electric water heater. Ask me to call First Am. Called First Am and was waiting on phone for like almost one hour and finally got thru and told me that they can't confirm as they need to speak with contractor and already closed. I asked if she can contact me back, she said no they have no "outgoing" call.

My previous home owner had First American and I renewed it. Claim submission has always been very smooth and I have no issues with them. However the contractor they hired delayed a couple of weeks because they had no parts. They didn't have sufficient parts to fix the problem the first time they came and had to order it. They came back again uncertain and didn't order the right parts but still it worked. So I'm not satisfied with the contractor but not with First American. With First American, it's been very good.

2 months without refrigerator: the unit needs a new control board. It has been 2 months of back and forth and now I learned that the board needs to be rebuild which will take another 4-6 weeks.

First American was recommended by my brother. It's better than the other warranty company I was using as far as what they covered. I never had concerns or complaints. They've been very good as far as sending out a contractor who addresses it as quick as possible whenever I submit a claim. I like that they actually cover Freon refills which other warranty companies don't and they were able to replace my HVAC system when it was necessary to replace as opposed to beating around the bush. It's been wonderful so far.

We've never been disappointed with them. My husband does the submission of our claims and he never had any problems with them at all. They're always nice and our experience has been very good.

First American came with our first home in Castro Valley 18 years ago. I just renewed it and stayed with them all those years. I bought another home in Arizona in 2008 and in 2009 I put that house over to them as well and when we sold our house in Castro Valley and purchased this house it too came with a home protection plan that wasn't First American and was paid for for the first year. When that was up I switched it over to First American because I've worked with them for so many years and I like the level of service that I have received from them. They're always very helpful. One thing that should be noted with their company is that they choose local people that are good companies. With the other protection plan company it would say you got 48 hours and sometimes it would take later where they would have all the parts.

A guy I used to work with said he was with the company and that First American was very good. At the time me and my wife had been thinking about getting a home warranty so we talked about it, finally decided to go for it, and it turned out to be real good! They help you along the way so it's real easy when you need to file a claim. Everything has been really great.

Submitting a claim with First American Home Buyers Protection was pretty easy. Their claims representatives were efficient, professional and courteous. I have recommended them.

The guy came out, figured what the problem was, ordered the part and had it fixed later that day. Everything was very good, no concerns whatsoever. We've used them last summer or the summer before and everything’s always been fine.

This is great to have with an older home like ours because when we bought it, we didn't really know exactly what we were getting as far as all the appliances, heating, air and everything else. Our realtor had the previous owners of the house to put in the contract that they would pay for First American for us for a year, since we were buying the house. And then we renewed it. We've had a couple of claims since, had a few things fixed like our oven and a few plumbing issues, and it's been good because First American's service is above and beyond. Everything's been taken care of and in a timely manner.

They are completely helpful when I call and I really appreciate it. But today I just received a bill and I don’t know why is that because we pay the garage door opener professional cash.

I thought that the electrical problem in my house is in order. I've been calling twice already. Somebody told me I have to rewire the whole house. But then I asked the electrician, he said that First American doesn't do it. Every time I had to give them a call back, they would come over here and then I have to be charged $60. The first time they sent a guy to come over he asked me what's wrong and I would say it was some breaker problem. Another person said “What's wrong?” and he said 'Breaker'. I don't know why every time they come over here they change the breaker. I'm not an electrician so I don't know. I'm not happy about the system and I’m not letting myself pay for it continually. But I don’t have a complaint with the worker. He came over and fixed the problem.

I'm not a very handy person so it's nice to be able to call somebody and have things taken care of. So, I kept up with First American that the person that I bought my home from had in place. Their price is reasonable and I didn't see any reason to change or go shop. They're very good and it's very easy to submit a claim - I'm often on the road and I can just call a hotline and have an automated menu talk me through and get an appointment scheduled. The cost versus the service has been fantastic and it's something that I would keep and recommend to people.

They're very good and helpful. Very prompt in taking care of our claim. We really appreciate it. We've had First American Home Buyers Protection for years since we purchased our first home. It came highly recommended from our builders.

The first year of coverage came with the house as part of the package when we bought the house. We renewed it because it's a good product and they've been very responsive. When we call they pick up the phone and put together a ticket really quickly and we’re normally contacted by a contractor within the next couple of hours. I’ve done some of my claims over the phone, I’ve done some online, and the reps are courteous and always prompt. I’d recommend them to anybody.

The fellow that came was very good. I’m glad we got the insurance.

Sometimes I do feel that First American don't look further into the problem. For instance, there was a time when we had problems with our central air and heat and the guy wasn't even here 5 minutes when he said “Oh, you need a new unit.” He didn't check to see what the problem was that we had called about. Then we had to call the second time to have them come and check it out and they took care of it. So we had to pay twice for service call when we should have only paid one time. But that's the only time we had difficulty with First American. We have used them regularly when we have problems in the house. Everyone has been great and has answered our questions though the waiting time does take a while.

When I bought the house, the first year with FAHBP was arranged, either it was through my real estate company or the seller. When they contacted me to tell me the year would be up, I figured if I can go through a year with being happy with the company then why wouldn’t I go ahead with the same company? So I renewed it.

My wife bought First American years ago and it's great. It has helped us out numerous times when we were in a crunch with something breaking or needed somebody to come out to look at an appliance to fix it so it's definitely a good option. There's a very speedy turnaround time when filing for a claim. If we call today, we get a response either later that day, depending on what time we called, or at least by the next day that a claim has been submitted. A person from the company that's going to come out and do the work calls within a couple of hours after that. It's very affordable. It's a must for homeowners to have since it saves a lot of money in the long run. If you think you might have something going out in a couple years it's definitely worth to start buying it now. The premium's very, very cheap and I highly recommend it to other people to get it.

I've been with First American for a while. It’s very easy submitting the claim. But I had an issue when it was at one price then it went down and back up. When I called and inquired as to why it went up, they talked about the region I lived in which I didn't necessarily agree with. Also, I had several people come in and work on one AC unit that they finally replaced last year. Somebody went up in my attic and did something wrong. The piping started to leak. He did some damage to one of my inner rooms as far as the ceiling.

Initially I bought coverage for my rental property from First American based on the recommendation of a friend. He said they were a good company and he didn't have any complaints about them. I've had FAHBP for over 10 yrs now and I'm very satisfied as a customer. I like the customer service and really appreciate them. They make my life a lot easier. Keep up the great work!

I contacted the claims department on Friday, February 27, 2015 to report that my hot water heater was leaking water into the pan on the bottom and draining quickly out the side wall of the house. They sent a plumber the next day who determined that the heater needed to be replaced. First American ordered the heater on Monday and set the plumber up to install it on Wednesday. Sounds good but that is when all went bad. The heater did not arrive at First American's supplier until late Wednesday, the plumber was booked on Thursday so was then scheduled to install on Friday morning at 10 am.

I would recommend First American Home Buyers Protection.

It's easy to submit a claim with First American. You could do it online or by phone and it works pretty well. Their reps were concerned and helpful. They're all good.

I'm a widow and First American Home Buyers Protection made it easier for me than trying to always have to find somebody whenever I needed something.

It's very easy to put in a claim. I would recommend FAHBP. We bought home warranty as our house was built in '86 and we thought it would be a good thing to have.

We purchased a home and First American was suggested by the realtor. It was very easy to submit a claim and the rep was good.

It originally came with our house when we bought it. The house is now a rental property that's why we looked at all the coverage and the cost of various home warranties, balanced everything out, then decided to stay with them in the end because it made sense. So far it's been great. It's pretty easy to submit a claim. Had my wife contact them first to file a claim after getting a call from the tenant while I was on the road, had a follow-up call with them later because I knew more of the situation, and it was a very positive experience working with them.

My sister-in-law recommended First American to me because we didn’t have insurance at home. I live by myself because my husband works out of state, so I wanted to be secured that when something gets messed up that I have something reliable to come and fix it. Us women don’t know how to do anything. And when I call, the person that took care of me was very nice and immediately called the contractor to come and fix whatever was wrong in the house.

The home warranty I previously had wasn't working and I was very dissatisfied with them. So I dropped them for a whole year and purchased home warranty from First American (my daughter-in-law recommended them to me). I haven't been with First American for very long, but so far it's really good, very fast with claims, and they have no qualms at all about covering issues. I can request specific companies too as long as they are on their list. I would recommend them to anybody.

First American was recommended to us. It has been great and the people were very good.

I had First American for about 13 years now from my wife was still living. When we first moved in this house she's the one who got them, I just paid for it but it's been good for me since she passed away. They always come by the next day and give me good service. I'm an ex-supervisor so I kind of like to observe people and the people that came in the last time took care of business the way they're supposed to. There was no messing around. They got it done and they were gone. I like the way that they go about their business.

It's fine doing business with First American. I would recommend them.

Submitted a claim and it was easy. The rep that handled the claim was good. Chose First American as my home warranty provider because my realtor had good things to say about them.

Part of the purchase of our house is the First American warranty. I recommend it. Doing claims with them was easy.

Purchased home warranty from First American for peace of mind in case something were to go wrong in buying a used home. I wouldn't be out of pocket a lot of money because I have protection available. Calling in is somewhat difficult simply because I had to go through a lot of automated stuff where I had to give a lot of voice commands that aren’t always received at the other end but other than that the experience was good.

I've had quite a few claims with First American and it has all been really good. Usually they'll go within the first day when they call and, within the few minutes whenever I call when they could help me, they would get somebody to come over to work on whatever's broken. Sometimes I might have to wait another day but it's been a really good experience. I have been really glad that I got them and I wouldn't go without having them again if I moved.

Easy claims process. Had good experience when calling them in regard to my claim. I would recommend.

I looked into getting a home warranty to have some protection on appliances and air conditioning. First American was really good, very responsive and helpful. I made a phone call and someone set me up with an appointment. The technician was responsive, explained everything, and the whole process went pretty smoothly as far as getting parts in and getting the labor done.

When we bought our house about six years ago our realtor had First American included into the contract and we have been buying warranty from them ever since. Submitted my claim to them and was surprised because it was actually really easy.

We've used First American before so my wife decided to look into it upon acquiring a new home. I had a problem with my pool motor, and the people tried three times and brought in a motor which was not compatible with my system which they should have found out before installing it. I had to pay the pool company $150 or $160 to modify my system so it will be compatible and I've had nothing but problems with it ever since.

Was easy to submit a claim. Happy with the service.

The owner of the house before us had First American so we just kept on extending it. They're fast and to-the-point.

First American did the repairs quickly. The entire experience was good.

We've had First American for a long time. It's great. Never had a problem with them.

When I bought my home, the homeowners who I had purchased my home from purchased it for a whole year and I decided to keep it. It has been eight years now and I still have an active account with them. When I have a problem, First American is really quick on getting people out. They're awesome and I'm well pleased in all the services in our account. Keep up the good work.

My daughter has two houses with First American and was happy with it so I went with it too. Submitting claims was easy and everything worked out fine.

Two months ago I called them late at night (it was after 9 pm) because I have a problem with our heating. The person helped me right away, took all information needed, and had it resolved the next day.

My friend told me that there are some companies that help people when they need a service done at their appliances or anything at the house. So I said alright, and then I looked into that option. I just call or email First American when I need them, and it goes pretty fast now, since before, it took a long time before I would get somebody on the phone. But when you do it via email or the website, it's a lot faster.

First American took care of my claim when I needed it. I only had trouble one time with the process and it was with the electrical because I wasn't happy with the company they sent out.

I have been with First American for a couple of years now. It's been pretty good and I recommend having them.

The home I purchased several years back came with First American. I stayed with them because I liked the efficiency on the calls. It has been very easy to handle incidents or calls. Claims representatives were excellent and the response was quick. I haven’t had any problems with them. They take care of everything I need whenever anything comes up.

First American is really good and I really appreciate them. They're pretty fast on getting somebody.

When they make mistakes, they have people there willing to take it and try to find solutions.

I checked First American's scope of work and compared it to other providers, and decided to go with them. It was very easy to submit a claim online and I had no problems dealing with their claims reps.

I would recommend First American to anyone and everyone. When I bought my first house many years ago, it came with First American, and everyone has always been great. When I bought a new house, it came with another warranty company which I used for a year or two, and they were not as accommodating and not as easy to work with. They argued every single claim and it was painful -- so unlike the service I've come to appreciate from First American.

Knew about the home warranty when the escrow officer that I was working with was at another title company and then she went over to First American. The warranty has been good and the reps are fine to deal with when submitting my claim.

Everything is good with First American. I recommend it.

I was with another provider and they quit paying for Freon so I checked into First American. We had a trouble with one air conditioning guy, but there's nothing they can do about it. The guy was just stupid. He had to come back three times and we had water in our roof, but that wasn't First American's fault.

My grandmother and my mom both used First American before. I have them too and I can say I'm extremely satisfied. They're a little bit higher in their rate than the first provider I had but a lot better service.

I had an awesome experience. I absolutely love it, and I recommend First American to everyone.

The realtor who helped us when I purchased my house about 6 years ago talked really good about First American and recommended it. Everything's super easy, we're super satisfied. Their team was very helpful when I called. But the only thing is the contractor that they have in the little town where we live were not always as good and we're not as happy with them. But we're happy with First American.

I'm satisfied with their service. All of my claims were addressed except for one. I had called it in and it's probably been almost a year ago, and I left about five messages but I never ever got a call returned on it. I got frustrated with it and took care of it myself. I wasn't very happy with that because my wife and I work six days a week. I didn't have time to sit down, call and complain to drag them out. Seriously thinking about dropping the coverage but I haven't.

First American was already in the paperwork when I bought our house. I bought their warranty and also the home property policy. It's an old house and has some issues. I call and somebody is here to fix something usually within hours. I can't ask for anything any better than that. They have been very good and all their workers have all been excellent. I've had no problems with anybody. We've used them for 9 years and I'm pretty well satisfied evidently.

It's been fine. I give them a call and they send somebody out.

I'm very satisfied with First American home warranty and I already recommend it to several families. I purchased this warranty because all my appliances, washers, dryers, and everything was new. If something is up, it's gonna be cheaper to fix it than buy another one.

I recommend First American.

They were able to fix everything. The last claim I submitted was for our washer and they sent someone out that same day. The only time I had an issue with them was a couple of years ago in my little house wherein they kept putting off coming out to fix our heater. I found out the guy they assigned was tied up on 2 to 3 jobs and it took him 3 to 4 days until he got to us. But overall, First American always had real good service and as long as they stay that way I'll be with them.

I have recommended people to use First American. Claims submission is easy as the representatives are nice.

This is the first time we bought a house and my friend told me that it would be better if we get home warranty on our house from First American. I also heard so many good things about them. I said I'll give it a shot to see if we like it. And, I love them. First American was really, really good to me when I talked to them on the phone. I already did one claim about my washer and I know the fault is not with the people that I talked to. It was Sears' fault because they kept on telling me that my washer was okay and I had to call First American again and I asked, "Do I have to pay another $65?" They said, "No, ma'am." Everything is okay. They're terrific and I'm very satisfied with them.

The people they sent showed up when they were going to show up, and fixed what they could fix. When they couldn't fix it, they got the parts and came back to finish the work. The entire process is so easy and I have no problem recommending them.

Bought a home and figured things would break down. So on recommendation of a realtor friend of mine I bought a home warranty from First American and have been with them the last 15 years. It's easy to submit claims and I haven't had any problems with them. They're very nice and helpful. The service they offer is cheaper than if I wait and hire a contractor myself.

Filing claims with First American is very easy -- everything was handled in a very business-like manner and was done properly.

The 1st issue was with my fridge. It was fixed very promptly and everything was fine. Then I had issues with my heat pump- the problem here was not so much with 1st American as it was with the sub-contractor. It took over a month to resolve the issue due to the sub-contractor's failure to communicate with me. Overall I'm happy with 1st American.

We bought our home less than a year ago and had an appliance issue and contacted First American since we were provided with a home warranty through them as part of the home purchase. Initially the representatives at First American were ok (not great) and opened the claim and had the contractors contact me for an appointment. After the first visit, we were referred to an appliance contractor and then everything started to fall apart. The appliance contractor had to make multiple trips and order a part. After he returned and made the "fix", we no longer had hot water (we previously had hot water the entire time). This contractor did not know what he was doing and would tell me one thing and then tell his office something else. The contractors office was also rude when scheduling appointments (I have further researched them now and everyone else has had similar problems with the girl scheduling and the repair people).

The house already has First American when we bought it and we figured it was convenient and the prices were right so we kept it. They always acted quickly with our claims, which can be submitted easily and quickly. I also never had any issues with the claims representative when we called. They took the information and set up the contractor to come take care of the issue. Everything is good with them.

The company I'm now with screens the service request and informs me when something may not be covered and then I have the option of having them come out or not. I wrote this service request stating what the problem was and I knew my vents needed to be cleaned. I didn't know it wasn't covered until the guy walks in my house, looks at the vents, and says it wasn't covered, and walked out after trying to sell me on his service for cleaning my vents which I rejected. Contractors ask for their $65 up front. This guy did not because he had not done anything but make a sales call.