First American Home Warranty Reviews

We had a major issue come up with our heating system, at first we were concerned about initial communication with phone customer service. The call centers and people working there are often difficult to deal with. But when we escalated it to the higher level people in the company they were totally efficient, acted in a timely and collegial way and our issue was resolved. We are very satisfied with the outcome.

I was not happy with my coverage people and I started looking for other companies. I did a research online, and it indicated that First American was one of the better choices. I signed up with them and claims go easily. I just call it in and go through the prompt. That part works well. Then somebody usually contacts me and asks for photographs or serial numbers.

Everything has been great with First American. As a younger renter, we haven't had great experiences with homeowners and getting things fixed quickly. But we’ve had better experiences now, living here almost a year. Our dishwasher had a grinding noise and we reported the issue to First American. A week later, the tech came and checked it out in less than 10 minutes. Another week later, the new dishwasher came. It was replaced very quickly. First American is very helpful and easy. I’m a third person who's getting the contact information, but it's still smooth.

Beginning to feel that the coverage is a waste of money! Our claim was for our shower. The seals needed replaced and the handle broke off trying to get water to stop dripping. Ironically, they would not cover it because it was BROKEN! So, $95.00 spent on the service fee for nothing. Went online and have all the parts and tool to replace it coming for total of $78.00. Our claim before was for our evaporative cooler which has rusted out. The repair man said that it would not be cover because it would most likely fall apart. Another $95.00 for nothing. They were told what the issue was in both cases, and I feel knowing that it was not going to be cover but still charged the fees, and the repair company no doubt got their service fee. Yes!! Feel taken advantage of!

My experience is paying for something I don't know how to use or if it will be worth the financial burden and the psychological stress if and when I have cause to file a claim. The government protects RICO, Fraud, Blatant Criminal conduct, most businesses have arbitration clauses to prevent the rule of law being used to protect the consumer. Contractors lie deceive then deny everything promised over the phone. Then send under qualified people to do half hazard work that needs corrected after they leave.

Good service, and no issues. They responded promptly, and the service technician was there within a couple of days of my calling. $95 Total or one issue. If you try to combine more than one issue into a single service call, they will charge you the $95 fee for each issue, so I passed on that.

Many complications and delays to finally get fridge installed. Well satisfied with new fridge and past services last 10 years. Appreciate assistance and attention gave to issues by case manager, Marlon.. Will remain a customer and member. Plumber and installers miscommunications caused delays.

Company is not responsive. We have been without a refrigerator for 2 weeks because they cannot agree with the service provider they sent out. First American says it needs to order additional parts but the service provider told me that the fridge was unrepairable and must be replaced. I need a working fridge and have paid this company for 5 years and they are giving me the runaround! No not use!! Buyer beware!!

I would not trade First American for anything. In the past, they replaced our air conditioner, and everything we've called them for, they have been on top of it. We're grateful for that. Submitting the claim was not hard at all. They had to order a part, but it was swift. The technician was awesome and even told us what a good refrigerator we had and that we should probably hang on to it. So, they gave us positive remarks about the refrigerator we had. I've been with First American for probably 10 years and my experience has been professional, intentional, and excellent customer service.

Over the last 30 years, we've had six homes with First American Home Warranty. They fired us on one home ‘cause there were so many claims on that house. They wouldn't let me talk to their manager. That was a hot mess. Then within weeks, we started getting letters in the mail about getting a home warranty from them. We didn't come back to First American until we purchased this home, and the seller was offering them as the home warranty.

There is no way to contact you. Your phone bank only has foreign people. You sent someone to our house whose business cannot be found on the Internet, whose business card has no address, no last name for the technician who came without a uniform in an unmarked vehicle. His license number does not pull up anything on a California contractor's licenses.

First American is insurance coverage on a house that I wasn't familiar with. My real estate agent bought the First American policy for me and I’ve been protected for about a year. It was nice to have one that took care of things that I didn't know could fail because I didn’t know the house at all when I moved in. My experience was probably a 7 if 10 was perfect and 0 was terrible.

I have had nothing but good experiences with First American. All technicians are professional and are experienced in their field. Online communication is easy to use. I have been treated fairly by the company and am pleased with their handling of my issues. Always a prompt response and easy communication.

We have an old cooktop that stopped heating. I was sure it could not be fixed. Then comes our service provider. He is a genius. He not only knows the cooktop but was able to fix it. What a miracle. We are now using the stovetop.

Denied Legitimate Claim, Conflict of Interest with Contractor, Zero Accountability. I have been a policyholder with First American Home Warranty since 2023 and recently experienced what I consider to be a deeply unfair and troubling claim denial that I feel compelled to share publicly. The Issue: My air conditioning zoning control board failed — the exact same component that First American Home Warranty previously approved and paid to repair in July 2023. This time, they denied the claim, stating the part is not covered.

I filed a claim for our microwave and dishwasher, $200.00 service charge. The service provider came out inspected the items. He wrote his report for the dishwasher and a report for the microwave. At the he was writing the report he said he wasn’t sure if First American would cover the microwave but he’d submit it. He had order the part for the dishwasher. We received the call to schedule the completion. First American refused to approve the repair of the microwave, they only covered the dishwasher. We happen to have an appliance warranty company. Their repair came out, he knew exactly was wrong. He had my husband turn off the power so he could confirm the issue. The microwave needed a new board (circuit/motherboard). The part was ordered and installed! First American sent a survey asking if I was going to renew…absolutely NOT!

We needed insurance when we first bought our house and the previous owners had First American Home Warranty, and we just decided to go with them. Before everything went online, submitting a claim was hard because we had to wait forever on the phone. But they’ve made it easier by putting things online. Now, you just have to have your account and you go in there and file your claim. Most of the techs are great. If they're not and they don’t fix problems, I have to call First American and say that not only was it not fixed, but they were also not good. So they need to send me another company. In my most recent claim for the kitchen sink, the techs were good.

First American Home Warranty was very prompt in returning my initial phone call. I had three items disposal, microwave, and ice maker that needed to be fixed/replaced. Each technician: plumber, appliance tech, and installer were great. They explained the problem and the timeline to fix the problem. They completed the work in less time that I anticipated. I'm very pleased and will continue to utilize them in the future, if necessary.

I was having electrical issues and the warranty provider that I had at the time didn't have anybody to send out to me. So, I switched to First American Home Warranty. I recently submitted a service request online, then somebody reached out to me and I started talking to them. They were pretty good and easy to talk to. But they didn't have a tech in the area, so they just gave me money to pay the contractor that I picked. I was very satisfied with the way they handled the issue.

A few repairs were completed and fixed the particular problem, others only temporarily fixed a problem or didn't fix it at all. One toilet was replaced, which fixed that problem, the other toilet was given a temporary fix to assist the flushing rather than replacing it, and now the problem has returned. The heating/furnace problem was never fixed and I gave up, although I'm hoping that the air conditioning repair may have taken care of the heating problem. The dishwasher was repaired, although it took three weeks. The plumbing problem with pounding at 5 & 6 a.m. turned out to be a water pressure issue, which wasn't covered so I paid $95 to not get that fixed. When my water heater went, I called my regular plumber who fixed it the same day--it cost more, but got fixed properly and promptly. Renewing the policy would cost about $200 more than last year's policy. On balance, I've decided it's not worth the money.

I had an emergency -my water heater went out. Being of retirement age, I needed hot water to cure the multiple aches and pains that I now experience on a daily basis. I called my First American Home Warranty agent and to make a long story short I took the cash option as I had a contractor ready to replace my unit and could reduce the downtime as they didn’t have anyone who could satisfy my timeline.

I've been a First American customer for about four years, and my experience with submitting a claim has been okay. I do my claims online and also through their customer service. The representatives have been good.

I am very pleased with the service I received. From the minute I called and throughout the process of fixing my stove, the professionalism, caring, and assistance was excellent. I am a senior citizen, live alone, and I was very concerned. Dayton, the service man, entered my home with a smile and confidence. A part was needed. He returned the next day with the same smile. The part had to be ordered. The attention to detail and the personal assistance is not a part of today's service with most companies. I am very blessed to have First American Home Warranty.

These are the most professional, hardworking, warranty people I have ever dealt with. Their customer service is great. They do all they can to help and stay within the contract, they follow it to the T. They won't stretch the rules but give you all they can. Their contractors have been very professional and accommodating. I previously used another warranty company and hated them! Getting them to fix anything was like pulling teeth. First American has my business for the foreseeable future.

I called in for an AC problem at the worst time of year! I got an immediate response but had to wait a week for approval / repair. Furthermore, I did anticipate the wait time. The AC company that came out was very professional and courteous. In the end, the AC is repaired and all is well. Thank You.

First American has been reliable overall, but I’m not able to give a full five stars because of a prolonged HVAC issue I reported in September 2025 that wasn’t resolved until June 2026. The delay was largely avoidable. Several contractor changes were required, and one contractor simply refused to acknowledge the underlying problem. Eventually, I was asked to source my own vendor — a challenging step for anyone without experience in this area. The positive part is that the contractor I selected ultimately completed the replacement, and First American reimbursed me in full.

The warranty company is wonderful and when I need support on a job they are always there. Contractors vary. Some are wonderful and resolve the problem efficiently but some contractors are very slow to get the job done and do not respond to calls I make. Fortunately I always have the support of First American team to assist me in getting the task completed.

I have not been able to find an AC person to come out and take care of our issue yet either. First American couldn't find anybody either. So I'm just waiting this time of year in Texas with 100-degree weather. The AC people are booked. I've been dealing with First American for a long time. I've always used them in the 15-plus years I've been doing real estate. So far, so good. Lori was always a good representative and she just retired. I'm gonna stick with the company that I'm comfortable with.

Refuse to repair freezer of a Whirlpool Bottom Drawer Refrigerator Freezer. Alleges not covered "NOT Covered: drawers, tracks...(which are) item parts that one deemed non essential to the correct functioning of the appliance" The FREEZER IS AN INTEGRAL PART OF A REFRIGERATOR/FREEZER (EMPHASIS ADDED). Freezer drawer temperature fluctuates and is difficult to open fully and close due to faulty track.

Second attempt was great. On first service ticket, I had trouble finding a time to meet with the plumber. WE found a time and then they cancelled. And then they cancelled the service order without any follow up. I didn't understand... But, in summary, the second attempt with a different vendor was prompt and on-time.

I had a home warranty with another company and because of price increase, I did my own research and I decided to go with First American Home Warranty. Since then, it's been about three years and I have had four claims with them. They have been responsive and their coverage seems to be comprehensive, or at least has an option for extra fee.

The contractor that you assigned to my request was from Cader Rapids Iowa, which is about three hours east of Kamrar, Iowa. They were unable to even look at it until the 22nd of July; so, they canceled. I spoke with TE--Carlos **, he told me I could get my own contractor; which was what I did. I had Appliance Plus from Webster City, Iowa come and diagnose the refrigerator issue. They were very quick to respond. Their Tech is in on Wednesdays; he ordered parts today and will install them next Wednesday, the 8th of July. I gave them the contact information so they hopefully will become one of the approved contractors that First American uses. Thank You. Dave S.

I call in when I have a claim. I have good interaction with the First American reps and the techs are pretty good. I'm very pleased with the service that I get when I do have to use them. They're on time, punctual and professional.

Switching to First American Home Warranty was a the best decision after speaking with the representative. She was very professional, pleasant and thorough explaining the policies; therefore making the decision very easy.

We bought a house, and First American was included in the purchase. I’ve submitted claims for several things and they’ve been pretty good. Their customer service has been pretty direct. I haven't had any issues with them.

Takes weeks to get anything fixed and the price usually would be less if I paid for it myself. Service about my claims is extremely poor and overall this insurance is a rip off. Do not do business with them.

Absolute garbage company. They're a complete scam. Nowhere in their advertising or contract does it say they won't repair or replace a dishwasher because of hard water. Also if that was such a concern they shouldn't of taken our money for the "insurance." Their costumer service person called me names and treated me very disrespectful. I paid for a whole year and this is the only claim I made which got denied. Shocker. They find every excuse to deny. Never again will I get insurance.. Complete waste of money.

The home warranty was a housewarming gift from my Realtor, and I'm in my first year with First American. The only thing I've paid for was the two claims I've put in, where I paid $95 each. My kitchen sink went a little haywire, and I put in a claim. The plumber came out within three hours, and I couldn't be happier. I'm totally satisfied with having paid $95 and the way it was taken care of.

First American was the home warranty that the seller of the house included with the sale when we purchased the home. When I went online for a claim, the experience was fine. A technician was out in a couple of days. They're probably not who I would have chosen if I was going on my own, but they were chosen by First American. But I was good with the quality of work.

I've been with First American for about 20 years because I stayed with the same broker over the years. Dealing with the reps has been good and the techs they’ve sent out have been fine.