First American Home Warranty Reviews

First American Home Warranty was very prompt in returning my initial phone call. I had three items disposal, microwave, and ice maker that needed to be fixed/replaced. Each technician: plumber, appliance tech, and installer were great. They explained the problem and the timeline to fix the problem. They completed the work in less time that I anticipated. I'm very pleased and will continue to utilize them in the future, if necessary.

A few repairs were completed and fixed the particular problem, others only temporarily fixed a problem or didn't fix it at all. One toilet was replaced, which fixed that problem, the other toilet was given a temporary fix to assist the flushing rather than replacing it, and now the problem has returned. The heating/furnace problem was never fixed and I gave up, although I'm hoping that the air conditioning repair may have taken care of the heating problem. The dishwasher was repaired, although it took three weeks. The plumbing problem with pounding at 5 & 6 a.m. turned out to be a water pressure issue, which wasn't covered so I paid $95 to not get that fixed. When my water heater went, I called my regular plumber who fixed it the same day--it cost more, but got fixed properly and promptly. Renewing the policy would cost about $200 more than last year's policy. On balance, I've decided it's not worth the money.

I had an emergency -my water heater went out. Being of retirement age, I needed hot water to cure the multiple aches and pains that I now experience on a daily basis. I called my First American Home Warranty agent and to make a long story short I took the cash option as I had a contractor ready to replace my unit and could reduce the downtime as they didn’t have anyone who could satisfy my timeline.

I am very pleased with the service I received. From the minute I called and throughout the process of fixing my stove, the professionalism, caring, and assistance was excellent. I am a senior citizen, live alone, and I was very concerned. Dayton, the service man, entered my home with a smile and confidence. A part was needed. He returned the next day with the same smile. The part had to be ordered. The attention to detail and the personal assistance is not a part of today's service with most companies. I am very blessed to have First American Home Warranty.

These are the most professional, hardworking, warranty people I have ever dealt with. Their customer service is great. They do all they can to help and stay within the contract, they follow it to the T. They won't stretch the rules but give you all they can. Their contractors have been very professional and accommodating. I previously used another warranty company and hated them! Getting them to fix anything was like pulling teeth. First American has my business for the foreseeable future.

I called in for an AC problem at the worst time of year! I got an immediate response but had to wait a week for approval / repair. Furthermore, I did anticipate the wait time. The AC company that came out was very professional and courteous. In the end, the AC is repaired and all is well. Thank You.

First American has been reliable overall, but I’m not able to give a full five stars because of a prolonged HVAC issue I reported in September 2025 that wasn’t resolved until June 2026. The delay was largely avoidable. Several contractor changes were required, and one contractor simply refused to acknowledge the underlying problem. Eventually, I was asked to source my own vendor — a challenging step for anyone without experience in this area. The positive part is that the contractor I selected ultimately completed the replacement, and First American reimbursed me in full.

The warranty company is wonderful and when I need support on a job they are always there. Contractors vary. Some are wonderful and resolve the problem efficiently but some contractors are very slow to get the job done and do not respond to calls I make. Fortunately I always have the support of First American team to assist me in getting the task completed.

I have not been able to find an AC person to come out and take care of our issue yet either. First American couldn't find anybody either. So I'm just waiting this time of year in Texas with 100-degree weather. The AC people are booked. I've been dealing with First American for a long time. I've always used them in the 15-plus years I've been doing real estate. So far, so good. Lori was always a good representative and she just retired. I'm gonna stick with the company that I'm comfortable with.

Refuse to repair freezer of a Whirlpool Bottom Drawer Refrigerator Freezer. Alleges not covered "NOT Covered: drawers, tracks...(which are) item parts that one deemed non essential to the correct functioning of the appliance" The FREEZER IS AN INTEGRAL PART OF A REFRIGERATOR/FREEZER (EMPHASIS ADDED). Freezer drawer temperature fluctuates and is difficult to open fully and close due to faulty track.

Second attempt was great. On first service ticket, I had trouble finding a time to meet with the plumber. WE found a time and then they cancelled. And then they cancelled the service order without any follow up. I didn't understand... But, in summary, the second attempt with a different vendor was prompt and on-time.

The contractor that you assigned to my request was from Cader Rapids Iowa, which is about three hours east of Kamrar, Iowa. They were unable to even look at it until the 22nd of July; so, they canceled. I spoke with TE--Carlos **, he told me I could get my own contractor; which was what I did. I had Appliance Plus from Webster City, Iowa come and diagnose the refrigerator issue. They were very quick to respond. Their Tech is in on Wednesdays; he ordered parts today and will install them next Wednesday, the 8th of July. I gave them the contact information so they hopefully will become one of the approved contractors that First American uses. Thank You. Dave S.

I call in when I have a claim. I have good interaction with the First American reps and the techs are pretty good. I'm very pleased with the service that I get when I do have to use them. They're on time, punctual and professional.

Switching to First American Home Warranty was a the best decision after speaking with the representative. She was very professional, pleasant and thorough explaining the policies; therefore making the decision very easy.

We bought a house, and First American was included in the purchase. I’ve submitted claims for several things and they’ve been pretty good. Their customer service has been pretty direct. I haven't had any issues with them.

Takes weeks to get anything fixed and the price usually would be less if I paid for it myself. Service about my claims is extremely poor and overall this insurance is a rip off. Do not do business with them.

Absolute garbage company. They're a complete scam. Nowhere in their advertising or contract does it say they won't repair or replace a dishwasher because of hard water. Also if that was such a concern they shouldn't of taken our money for the "insurance." Their costumer service person called me names and treated me very disrespectful. I paid for a whole year and this is the only claim I made which got denied. Shocker. They find every excuse to deny. Never again will I get insurance.. Complete waste of money.

The home warranty was a housewarming gift from my Realtor, and I'm in my first year with First American. The only thing I've paid for was the two claims I've put in, where I paid $95 each. My kitchen sink went a little haywire, and I put in a claim. The plumber came out within three hours, and I couldn't be happier. I'm totally satisfied with having paid $95 and the way it was taken care of.

First American was the home warranty that the seller of the house included with the sale when we purchased the home. When I went online for a claim, the experience was fine. A technician was out in a couple of days. They're probably not who I would have chosen if I was going on my own, but they were chosen by First American. But I was good with the quality of work.

I've been with First American for about 20 years because I stayed with the same broker over the years. Dealing with the reps has been good and the techs they’ve sent out have been fine.

Really bad experience. I am 100 days into a shower valve system issue. They have sent 4 plumbers, and they are all not interested or not qualified to do the job. I still have a broken shower valve, and everything I call the First American Customer, I get gas lighted. Really bad service.

I’ve been with First American for two and a half months now. The claim process has been fairly easy. I call my claims in, and the reps have been very good and polite. The techs have also been good. I wish the price was a little lower, though.

FAHW is the worst! Filed a service request on Wednesday 6-17-26 for non-working ac. They assigned Kappa Air as the service contractor that I never was able to speak with them over 6 days of this debacle and was never able to schedule an appointment. Kappa sent a text asking me to call. I did, and their mailbox was full so couldn't leave a message. I requested a new contractor with FAHW after the 48-hour window was up-and NO contact. I spoke with 5 different FAHW reps from Thursday to Monday and even had them call the contractor with same results "Cannot leave message, mailbox full." The reps all seemed like they were reading from scripted cue cards and did NOTHING to help.

We’ve had First American since 2019. We’ve done two claims, and their claims process hasn’t been bad. It’s a little hard to understand the people you’re talking to on the phone ‘cause they all have foreign accents. Also, the deductible keeps going up every year. But their techs have been good.

​Do not purchase this warranty. I have experienced four service requests with this company, two of which were never scheduled due to a lack of follow-up. Additionally, I am still attempting to obtain a refund of the $95 service fee associated with one of those unresolved requests. In another instance, the company incorrectly categorized a non-functioning main pool pump as a waterfall pump. Although I submitted a dispute regarding this matter, I did not receive any response. The fourth service request, which involved a lock replacement and rekey, was the only instance that was handled satisfactorily. I have since emailed the company to formally dispute these issues; however, I have not received any reply. At this time, I am considering pursuing a small claims court case to recover payment for services that were not rendered.

I have old appliances and I needed coverage for them. I couldn't afford to buy brand-new appliances. I was with Choice Home Warranty in the past and I didn't like them. I got rid of them about five years ago. So, I've decided to give First American a chance. You start off with a low price every month. I got it because it's very cheap. It's affordable per month.

I've had a pretty good, decent experience with First American. I have good luck with them. Every contractor that I had called, I was pleased with their work. For my recent claim, the dryer was making a noise. And they replaced a worn-out part on it. The tech showed me that one of the rollers was worn and squeaking. Everything's been working well since the repair. I was very satisfied with First American. It works well for me.

I’ve used them twice. Once a few years ago when my wood floor got wet and buckled. Then last week, when I had to replace my hot water heater. Filing claims is easy. Fast response. They paid for the flooring. I paid for the install. Same for hot water heater. They paid for replacement. I paid for the install and any necessary modifications. I find them easy to work with and cost is about $55 a month.

Had 3 techs come out and all were pleasant. A fan and motor had to be replaced and it took two weeks. When replaced wires were coming up through the top grate. A tech came out and told me that was the only way to do it. The air conditioner is working fine.

Unfortunately it took a few repair people and visits to get the situation taken care of however the result we were very pleased. Our washer was broken and continued to have repairman coming to the house. Once you wrote it up and it was deemed not repairable the company kicked in and sent me an offer for a new washer. I'm very pleased.