First American Home Warranty Reviews

When I bought my home five years ago, the sellers added a First American warranty to the sale of the house. I used it during that time, and then I didn’t use it for a couple of years. I realized that it was helpful, so I signed back on. I didn't use it a lot to be very familiar with it. I probably used it four times in the two years that I had it. What I liked was being able to submit a claim easily. What I didn't like was the limited options for who I could use. There seems to be smaller companies. In some of the conversations with them, I got the impression that they were very limited on what they could do that the warranty would pay for. Other than that, First American is good to have for peace of mind. It was helpful to me in several situations. So, I would recommend it.

I bought this house with a First American warranty, and I just extended it. I've been covered for seven years now and whenever I need a service, I submit a claim on my phone. I do it online and it's really easy. So far, the contractors they've sent out have been good. I recently had a claim for my AC. A couple of items burned out and they replaced them.

First American Home Warranty's monthly is good. Normally, I set up everything online and the turnaround time is quick. If there’s an issue, I call and speak with a rep. My friend told me about First American Home Warranty and I will also tell people it’s a good warranty company. They can go with it.

I knew about First American Home Warranty since 2007. This is my first home purchase and I used them. When they called and told me about their rekey service for 100 bucks, I thought it was awesome. I had 6 rekeyed and the guy they assigned seemed cool. So far, my experience has been great. People want to be able to protect their appliances and First American helps out so they don't have to pay $1,500 or even more if it's their fridge or air conditioner.

I was with another company but that didn't do me right. I checked into First American, and they seemed legit enough for me to go with them. I've filed one claim with them and it wasn't difficult at all though it'd be a lot more simple if they had an app. But the technician was pretty down to earth and straightforward with the information. The work he did was great. I'd recommend First American.

The coverage is a great value for the price. The services are easily accessible and the response time is great. Occasionally, we have experienced some difficulty in getting timely response from the selected local contractor but overall we've been happy with the contractors and their servicing.

I was going online and accidentally found First American Home Warranty. It was on the news, then I chose them and I rate them a 10. The service has been great 'cause they're on top of it and they said what they would do. If they can't fix it, they replace it in a timely manner. Last month. I did a claim for a leak under my bathroom pipe and the contractor was prompt. Everything is good now.

I bought my house back in November, and First American was included in the deal. So far, I've only had to use it one time, and it was to fix the heater in my house. I just went on the website for the warranty and went through the whole process of doing the claim, and it sent me everything that I needed and texted me who I would be dealing with. It seemed fairly easy. The website was fairly easy to navigate. I don't think I had to spend too much time trying to figure out where things are at. They assigned me a service company. The guy came over, fixed it really quickly, and he left. I had somebody at the house, and I was at work when he came by. He made a comment that he kind of wished I was there so that way he could show me how to fix it next time because it was just a clogged line. But after that, I haven't had to use them. They didn't charge me anything, too. So far, so good. I can see the benefit in having the warranty.

First American Home Warranty has been awesome. I gave them a call, and their prices were good, and their coverage was great. I signed up then. I did a claim for my HVAC system just a couple of months ago. The techs did diagnose the issue, and they got me going, but they said, “This is not good.” They talked to First American. I was totally out of it, as far as the conversations back and forth, but the next thing I knew, I got an email from First American stating that other parts were going to be ordered, and then I got a whole new system.

First American's claims process was pretty good but it was kind of a one-way traffic. I've never had a call from them, but I've reached out to them when I've submitted claims. I've also never gotten a call from a supervisor or anybody even though I've requested callbacks from them. Despite that, when submitting a claim through the website, it's very easy. You just go on the website and pick the issue, describe the issue you're having, then pick a technician and the trade. Then they assign a contractor to come out and the contractors are usually good about getting in touch with you quickly after you submit the claim. They set up an appointment to come and fix something and so far, I had no problems with any of the guys coming out.

FAHW has ALWAYS had my back in some really tough situations. I KNOW when I need repairs to my home FAHW is there for me. They haven’t disappointed me ever. The customer service bends over backwards to make sure I’m happy with their service and the company they send out. I’ve already recommended them to many family and friends!

I am happy with the overall service you provide, but unhappy that there is no relief after staying with you for seven years. Speaking to Julian on 03/16/26 was a pleasure. He was courteous, and more important, he listened well, without interruption.

Customer service is awful and they rarely approve a repair. We had a contract with them for two years and repairs were made a whopping 28% of the time. There were a total of 3 incorrect diagnosis which we had to pay for out of pocket after being charged a diagnostic fee. There are too many other choices out there to FAHW.

I have been a FAHW customer for 6 years and only placed a few small claims. In January my built in refrigerator stopped working and I placed a claim since I have always added this to my coverage. They assigned Premier Services, Inc whose 1st appointment window was over a week away. The vendor was horrible from the beginning. That review will come separate but the manner in which FAHW listened to this was on deaf ears.

First American Home Warranty (FAHW) likes to deny claims even after their representative (Steve) have found grounds to reverse the denial upon appeal. FAHW sends out the worst contractors to your home, like ARK Plumbing, who screwed up my toilet on a job. FAHW approved them for the part to be replaced. When I demanded another plumbing company, they finally granted me Plumber’s Inc, who came out and said the part that was replaced by ARK Plumbing broke. FAHW DENIED when they heard they needed to replace my entire toilet. Joseph in FAHW appeals calls me and says my claim is now in appeal dept on 3/20/26. I called again on 3/24/26 to check the status with Erik in appeals dept. He said it’s still DENIED!! Why am I paying them $890/year with a $95 deductible if they won’t honor the contract that they made me sign??

Don't use First American Home Warranty if you want your things fixed within a month's time. I reported that my dryer was not working on 3/10/26. The technician assigned, SEARS, made an appt with me for 3/14/26 between 8am and 5pm. I spent my entire Saturday waiting for a technician to arrive. He arrived at 5pm. I had reported the exact problem with the appliance as it was not hard to diagnose (the drum was no longer spinning). He came without any parts and then said he had to order them. We waited for the parts to arrive and were told their next available appt wasn't until the 24th of March, again between 8am and 5pm. I took the day off of work to wait again.

After years of paying into this service, it feels like a complete waste of money. A home warranty is supposed to provide peace of mind, but instead, it has been nothing but disappointing. Based on my experience, I would not recommend this company. At this point, I feel misled about what this service actually provides. I would strongly caution others to read the fine print carefully before signing up.

They're Great! They always come out on time and their technicians are courteous and knowledgeable. If something needs a part they don't have they make arrangements to come back as soon as possible to get the job done. They are "A Okay" with me!

First American used overseas reps when I filed claims, and it was hard to communicate when English was not their first language. Other than that, it was okay. But after several years with them, First American told me that my coverage would not be renewed. Maybe they prefer customers who pay every month and don’t file claims.

My water heater has been out for a month. I approved repairs and put down a deposit over three weeks ago. Still no replacement only the runaround and weird excuses. Terrible service such as they don't have a order number, I haven't approved but I have, they have shipped the water heater but they didn't and they would buy one at home Depot so the plumber could pick it up and they did not.

If there were zero stars that is what I would rate them. This home warranty is a SCAM!!! They sent out a plumber to fix a problem. The first time the repair lasted a day. The second time the repair last four days. The third time they made me get an "outside reimbursement," where I had to find my own plumber and then be reimbursed. I used a trusted plumber and then the company would not cover the repair due to the "verbiage" used by the plumber. I put a photo below of the mess they left my elderly father with in his bathroom. They will take your origination fee and your service fees but will not do their due diligence to ensure your service need is taken care of.

I was impressed by the customer service representative, Teonna **, who took her time to explain all what the plans entailed. I was so impressed by her professionalism that I decided right then to sign up for plans for our two properties. I appreciate how informative and complete she was. Thanks!

I called in on November 19, 2025 to claim top burner ignite is not working. It took 2 weeks for the technician to come out. He had to report the issue to First American Home Warranty to place order the part. I called First American Home Warranty a week later for the status on getting the part. They said they have to gather the information. I called a week later and they said they offering to buy out and send me the form. I fill out the form and send it back to First American Home Warranty on December 2, 2025. They told me I will receive the check in 45 business days which is February 1st. I did not get the check so I called again on February 15 and they told me I will receive the check on February 27. I did not receive the check so I call again on March 10 and they told me the check will go out on March 13. That means now I have to wait for 2 more weeks hoping to get the check. I will follow up with another review in 2 weeks.

We had a leak in our master bathroom faucet which after two months still hasn't been fixed. They sent three different contractors out who did NOTHING all the meantime I'm getting the runaround when I called. The contractor would tell me their report was submitted and they were waiting for authorization so I would call First American asking about the auth and they would tell me they were waiting on the contractor's report.

We heard about First American Home Warranty on the TV. We were with them for more than two years, but we cancelled it and then started again about three months ago. We submit claims both over the phone and online, and the phone is very good and easy. First American had someone service our garage door last month, and the contractor was good. They’re good. They fix the problem and that's the best. All my products are repaired.

First American was part of the deal to purchase the house and we’ve had them for just under a year. The claims process was very easy. It was all online. The tech did a fantastic job. He came and troubleshot the issue and sent his information back to First American. It was perfect.

I live in a million-dollar-plus home with appliances that are very expensive, and I was looking for a company that had higher limits than most on replacement appliances. I decided to go with First American, and I’ve been with them for about 15 months. I had difficulty with my first claim on the air conditioner. I went on a cruise and when I came back a month later, the air conditioner was not working. First American had every right to question if I bought this policy for the sole purpose of taking care of a pre-existing condition, and I wound up dealing with customer service. It was in the middle of the summer and I had it repaired, and they ultimately reimbursed me for the $1,200 that they denied. Plus, in the middle, because of the long delay in disputing it, they sent me a free portable air conditioner. They went out of their way to make up for their allegations.

We were looking for a warranty about 16 years ago and First American’s reviews were good. Back then, there weren't a lot of home warranty companies that were advertising in our area. So, we decided to pick the one that said they were doing the best and we've been with First American ever since. When we first started, it was hard for First American to find people to come out here because we live in the country. But now, within two days, somebody's out at our place.

Knowledgeable, courteous, fair and usually settles the claim quickly-easy to start a claim. Great home warranty plan and great people to deal with. Encountered no issues when faced with a problem/questions.

We needed a home warranty to cover stuff we needed covered and we’ve had First American since we bought our house several years ago. The experience could be better when submitting claims. I would rather talk to a person than a computer. When we started, it was that, and then they transferred it over to computer talk. But the reps have all been great and dealing with the techs has been amazing. I try to refer First American to others when they buy a new home.