First American Home Warranty Reviews

Great service; recommended appliance technician. The technician explained to us the problem and the cost to repair it that they will send us out a new replacement for our electric stove and oven.

Everything was great, very professional and knowledgeable….

I had two service calls in 1 week. A leaking fridge and a clogged kitchen faucet. Both issues were resolved satisfactorily in a week.

I appreciate all the assistance we receive from First American. Everyone is knowledgeable and helpful. I have issues with some of the companies/technicians used, and would appreciate if First American could follow up and check up on the companies offering service. They are not always reliable or professional! I am happy with First American overall.

We have been very happy with First American Home Warranty. Whenever we have a need, things are handled well, efficiently, and effectively. Rates are reasonable and within guidelines. All the people who have come to work at our home have been friendly and courteous.

The technician came in, diagnosed the issue, and fixed it right on the spot.

The service technician companies that have been sent did a very satisfactory job.

I signed up and am very happy with it! I haven’t used it yet, but when I do, I’ll let you know how I feel! I believe reviews are important.

The information was very helpful. The representative was very kind and helpful.

The company performing the Job was exceptional. The worker was knowledgeable and professional. They stated timelines which they honored. That is very important.

FAHW provides reassurance for when I experience any type of home improvement situation.

Good price. Keeps me from worrying about home issues.

I filed a claim and a vendor was immediately assigned. I was contacted the next day by the vendor. Unfortunately, the leak in my attic wasn't a plumbing issue, it was an AC issue. But the plumber was very professional, informative, and honest. I'll probably use him in the future for non-covered plumbing issues.

Always takes care of the problem. Garage door sensors not working. While here, the contractor tried to upsell me on other things dealing with garage door. Wanted huge amount that I did for less than $50.

👍 Great. I think Dexter went beyond to make sure I was happy and satisfied and all was working properly.

I am finishing my second contract with First American Home Warranty (FAHW). I have had three HVAC claims in the last two years, but the last one was disastrous. The first two claims were a little slow on the FAHW/contractor response, but was concluded satisfactorily. The last one was a NO-SHOW. The last claim was concerning a leak from the cooling coils in the air handlers. The condensation was leaking through the floor into the area below. I made the service claim on a Sunday and by the following Friday, I requested the return of my deductible/service fee. First it took three days to find a contractor to do the work. One, who by the way, could not be contacted to discuss the matter. FAHW couldn't contact them and they didn't know what to do. This has put a bad taste in my mouth to be able to trust home warranty companies. The FAHW representative appeared to be relieved that I cancelled my service request.

This company has become an industrial strength SCAM. After being with First American at my current and a past addresses, I am shocked at how quickly this company has gone downhill. THEY DO NOT PROVIDE EMERGENCY SERVICES FOR PLUMBING ON WEEKENDS. It seems that their business model is to drag out the repairs as long as they can, in order to frustrate you into taking the buyout for the repairs. You only get reimbursed for PART of the cost of purchasing the equipment on your own, then YOU have to pay for the installation and removal. Then they drag out the payment of the buyout for MONTHS. This saves them the full cost of the equipment and repairs, then they sit on your money to collect as much interest on the money they will lose.

Terrible company.. After 5 years I canceled them.... Techs show up late.. take all your day... but the last straw was with my dishwasher.. 3 missed appts.. no phone call and they still have not refunded my service call money... Keep shifting me to another person, till you get a recording...

I'm about 90% happy with First American. They've come through for me about 90% of the time. The thing I don't like is the length of time it takes to get a repair done if you need a serious repair. It takes about a week, and that's too long. Sometimes it's more than a week. For the most part, the technicians are good. I've only had one or two that I wasn't really happy with.

I have American Home Warranty. They've been the worst nightmare of my life this past year. The people they send here are not worth crap. Everything had to be done two or three times. I've supplied their contractors with tools supplies. I am now trying to work on a washing machine. They've had me take 5 days off of work so far. My washing machine still not fixed. They want me to take more time off of work. They've spent $600 to fix a washer that's still broken. I've lost 600 hours at work to be here for them. They say there's a case manager on my case that I speak with who has not called me and 6 days so far can't get that person on the phone. Nobody you talk to lives in America. So much for "America" Home Shield. Find somebody else. You'll be better off and it's probably cheaper elsewhere.

We started with First American when we bought the house and that was done by the Realtor. We call them by phone to submit our claims. It was easy. They sent someone out recently, and I'm happy with the work they did. The technician seemed very professional, went about it, and explained what had happened. We still have some damage to our roof with our other insurance company. We're still waiting to hear back from the other insurance.

First American Home Warranty sounded like it was okay, and when I called, it seemed all right. In my most recent claim, the techs came the next day, which was fairly quick. Most of the time, the technicians have been good. One time, they had to replace my washer, and it took a month before they did that. The thing I was concerned about is that the first year, the service didn't cost me too much. The second year, it almost doubled, and then they added that you have to have $125 every time you call before they will even come out. That was a little expensive, so I'm going to shop around before this time comes. Neighbors asking about First American should check around and see if they could get a better cost.

The people selling the house were required to get a warranty, and First American was the one they got. I’ve had it since the first of the year and I've had three claims so far. The first was for my garbage disposal, and the techs came out and took care of it with no problem. My two most recent claims were for a refrigerator that was making a noise and for the concrete coming apart in my walkway. I called to submit both claims, and I was told that neither one was covered by my policy. I was very disappointed. The one problem that Liberty took care of was good, but I'm dissatisfied because they won't cover the problems that I have. I probably will not renew it. Also, the service is kind of high. Friends asking about First American should find out what is not covered before they do it. Appliances are refrigerators, and you think that would be covered.

I've been with First American for 15 years, and their response time has been relatively good. Customer service has been good. Yesterday, they sent someone out to replace a pool heater. First American is a good service. It's pricey a little, but it makes sense.

I had an HVAC issue. I submitted a claim online and it was pretty easy to do. But I had to get an outside contractor because I have a specialty HVAC system. First American was able to get me somebody the next day, but they weren't capable of doing the work that I needed. They've been good to work with. They let me get a little portable HVAC and they reimbursed me some money towards it. First American has done pretty good. I've had three things, all of them have gone good except for the HVAC thing, but they made it right.

I had one experience with First American a couple of years ago, and it went very well. This one is not going so well. I had some work done on a leaking toilet commode, which was covered by First American, and the provider came. It appeared to be fixed but it has started leaking the same way. And it's worse than it was. I've called the contracted provider, and they haven't returned my phone calls. I went on the website for First American, and after many tries, I cannot find a way to refute anything that was done. I couldn't find a way to submit a request without starting a new tab. I called, but I got an algorithm that sent me back to the website. They only have one number for every contact. It’s an issue that's still unresolved, and I have not been able to resolve it with First American or their contracted plumbers.

I've been with First American Home Warranty for 12 years and this is the second house I’ve had with them. I was referred to them originally by my Realtor, but they've followed through with everything. Submitting a repair request is all done online and they’ll give me the name of the contractor. Then it's up to the contractor to reach out and let us know. They normally call within 24 hours and the contractors have all been great. I like the price the most and knowing that everything in my house is covered. It's only a $100 deductible to fix. I've had First American come out for air conditioning, dryers and dishwashers. The price per month and the deductible are both very doable. 24 hours is a quick turnaround, but in some cases, a little quicker than 24 hours would be nice, but it's not a deal breaker.

I've had First American Home Warranty for 19 years. In the beginning, I only submitted claims by phone. But in the last year, I did it online. I submit a claim, and I hear back within 24 hours that it has been assigned to a company. Most of the techs have been pleasant and find out what the problem is and either they fix it or let First American know that something else needs to be done, or it can't be fixed, or it needs to be replaced. Before COVID, I had good technicians that came out. However, the companies First American uses have not been as good as before COVID. 75% good, 25% not so much. Other than that, I have enjoyed having a contract with First American. That's why it has been so long. They have repaired most of my items or replaced them. I've had nothing but good experiences. You should try them.

First American Home Warranty came with the house. We bought the house on January 15th. I only had one call so far. First American sent a technician out and fixed an HVAC leak. The ease of being able to place service requests could be improved. But if you're considering First American, do it.

I've had First American Home Warranty since June 1st. They've been very good. I called First American and told them that my air conditioner's blow motor had gone out. The contractors did a nice job. They worked on my air conditioner and saved me a bit of money on that. It wasn't a new one. It now functions fine. However, First American said that when somebody recommends you, you get $100 gift certificate from Amazon, and they get it. That was in June, yet I only got one, and I'm still waiting for the other. I've had to call them four times now. Other than that, they've been wonderful. They take care of these big expenses that I've been spending money on beforehand. I've spent over $8,000 on a new air conditioning unit. I wish I had them at that time. I would recommend them highly.

I have First American Home Warranty for three months now. My agent bought First American for us when we finished closing the deal on the house. Instead of having to reach out to the contractors myself, I'm able to just go through First American and have them contact the contractors for me. I've had a few service appointments, and all of them have been easy and convenient. Every contractor has been very professional, and I haven't had any issues. I know the name of the contractor, the date they will come in, and the name of the person who will perform the service. Look at the cost and see if it is worth it for you. Look at your place and see if it's worth it. If you need a lot of services done, perhaps the warranty will be worth it for you.

I have had First American since 2015. In my previous house, we have First American, too. I have a really good experience. Usually, I don't have regular break up on my items, but we have a few through the years. My last one was my refrigerator has a break up. I put a claim in. They sent me a contractor. They fixed it. They took a couple days since the tech had to order whatever they needed. I always have a good response. So, I'm kind of happy. That's why I keep it. We don't have regular claims, but it's a peace of mind. I recommend First American to my friends because I have a really good experience.

I've had First American Home Warranty since July 27th. So far, our experience has been great. I submit my claims online. For me, it's been easy, and I am not very technologically savvy. So, that's good. They give me all the information. The technicians have been great. Everybody's been very conscientious and has been sending me information as needed throughout the whole process and I like the ease of getting somebody out there.

We have been protected with First American for about six years, and the service has been mostly good. I call my claims in. I don't like how it gets me to a representative. It waits too long. The last service calls I've called in were for my air conditioner on a weekend. I'm 70 years old, I've got breathing issues, and they couldn't get anybody on an emergency call to fix this for me. This happened twice. A tech was out in four days. Part of it was because of the weekend, and then now, I had to call them, or they called me on Monday to set up a different date. So, even though I called it on Saturday, I didn't get seen until Tuesday.

We've been waiting for First American to fix our dryer for 51 days days now. Opened the claim around 07/11/26. Technician came the first time with negative results. Another visit it was a part that they were waiting on. The 3rd time we were told they came and no one was home which was untrue since we were all home. Then they explained that they realized that the part was not correct which is why they could not come back. Within those weeks we made countless calls with the same lame excuses and explanations. People promise to call back and never do.

I am extremely frustrated with how this service call has been handled, and I am requesting that it be reassigned to another company immediately and escalated for resolution as soon as possible. From the beginning, this experience raised concerns. The technician arrived later than the time originally given to me, then remained in my driveway for about 10 minutes eating lunch before coming to the door. He appeared unprepared, showing up with only a handiwork belt and a subcompact car, which immediately made me question whether he was equipped to complete the repair.

My Realtor bought the First American home warranty for me in December 2025. The service has been wonderful. They were very timely. When I put in the information, they kept me updated to every status “We have received this.” “Someone is reviewing this.” “We are trying to contact someone.” Two hours later, you have the option of getting someone certified to come. I made the complaint within one day, and if my schedule had allowed it, I could have had someone there servicing my heat pump the next day. It was awesome. I've only had the one experience, and I chose the contractor, so it was good. He was willing to come the next morning, but my schedule wouldn't allow it, so it had to be the next day.

First American Home Warranty has been extremely frustrating and disappointing to deal with. I filed a claim for my built-in Whirlpool ice maker. First, they assigned Moore Appliance Repair, but that contractor did not show up. Then they assigned VIP Appliance Repair, and that contractor also did not show up. Throughout the process, communication was poor, and I had to keep following up to find out what was going on.

My daughter-in-law has a friend, Sherry, who had used First American Home Warranty for a couple of years before I started using them. I had been thinking that I probably should get a warranty because I turned 82 and live in the house by myself, so I decided to take out the plan, and I'm glad I did. It's the best thing that I've done. The representative who came out for my claim was very pleasant. He thought he had everything straightened out, but then he didn't, so he had to order a different part. They came back out, but that wasn't the right one either. So, First American replaced the whole freezer and bought me a brand-new one, and the techs hauled away the old one. My experience with First American has been perfect. It's been very good.

AC response issues with this company. Had to wait 3 days in over 100 degree heat for a repair guy to come out. First American had to call two different companies to get someone. The final repair was covered as far as labor but was still charged $200 extra in addition to the regular $95 service call charge for parts. Just had a situation where the roof was leaking due to a condencer above the bedroom. Ceiling was cracking and floor was full of water and still no response from the contractor, even though this was called in as an emergency. No more business from me even though I am a realtor and always referred this company.