First American Home Warranty Reviews

Whenever I have a problem come up and I have to file a claim with First American, I prefer calling and the contractors I've had so far have been great. They were quick and helpful, and right away, they were able to take care of what they needed to.

On October 7 I called First American Home Warranty (FAHW) for the service because pipe under kitchen’s sink has drainage problem (stuck) plus food disposal leaking. FAHW scheduled technician on Tuesday. But later changed to Wednesday. The technician fixed the drainage problem first for almost one hour. Then checked with food disposal and confirmed the leaking, further the plastic pipes under sink need be replaced, some if not all.

We had a very bad experience with claim service. It is disappointing and frustrating when the claim has not been fixed after 10 days. First home warranty assigns the contractors, expect us to chase the contractor. The contractor commits that he will come on Sunday at 10 and later at 12 when we reach out to him, moves to 2-4. After which there is no response from the contractor. Till today, the claim is not resolved. On reaching out to first American Home Warranty to understand the time frame when the contractor would come down for the service (10 days past the claim date), the customer representative could not reach out to the contractor. I even proposed to the supervisor to change the contractor as the service is not yet delivered. First American supervisor tell us to wait for the contractor to respond. We do and nothing happens.

The First American warranty has been in our household for years. It's been through different houses. The claims process is relatively easy. I use the phone to do it and although sometimes, it takes the contractors a while to get out here, it's just a few days. It's still acceptable. And generally, they are very competent.

Job (Kitchen Sink Backing up) was first assigned to Capitol Plumbing And Rooter Incorporated. Then it was assigned to Original Westwood Plumbing Incorporated for fixing a back-up that was not fixed the first time. This was on Nov. 20. However, we still have the issue.

We received another bill for a $75 service fee. The frustrating part is they said we had been "unresponsive to previous efforts to resolve this account" and were going to turn the bill over to a collection agency! Ha! I can't count how many phone calls we have endured about this situation as well as photocopying info and sending it to them. It boils down to the fact that they sent a contractor out to do work that FAHW doesn't cover. When the contractor arrived, he said FAHW did not cover turbines. We paid him anyway, and he said to contact FAHW for a refund. We did and FAHW said they would refund the fee on our credit card, and they did.

I prefer submitting claims with First American by phone and their representatives have been great. The technicians have been very good as well. I had two who came out today and they were foreigners so I had a little bit of difficulty understanding what they were talking about. But typically, the work First American's contractors perform is good.

My claim was handled in a very efficient manner. The HVAC contractor called me and came out to evaluate the problem in less than 24 hours. There were a few scheduling glitches but they communicated very well throughout the whole process. They took the guesswork out of what was going to happen next.

We purchased First American from the home owners. It was easy being able to submit the claims online but the reps were personable and accommodating when I talked to them on the phone. The quality of work was great and First American was worth it.

I submitted an online service request regarding a plumbing stoppage. The process was easy and I appreciate being able to pay online and upfront, as it makes it easier for me. The plumbing company contacted me the next day and came out to fix the problem a day later. I haven't had any stoppage issue since then.

Claim resolution is terrible. I have submitted a claim on Sunday December 2 for a bad hot water heater. Today is December 7. Still no resolution. The warranty company could not find anyone for over a week. I was instructed to find an outside vendor to give an estimate. On Tuesday the 4th I submitted a quote. Today is Friday. Still have not heard from anyone. The only contact I get is when I call them. This warranty company has the worst customer service I have ever seen. I have not had hot water since Sunday. I just keep getting, "I never got your fax," etc. I would advise not to use this home warranty company.

I believe your services are doing a good job. If they do not do their job, I will can and ask questions on why they did or did not do a certain thing. Always a quick response to our needs. Most of the service members are usually polite and sociable. Some are extremely helpful and offer advice.

First American was recommended to us. We've only submitted one claim, but so far, we had a good and easy experience. I called and it didn't take too long for them to send a technician. It was just within 24 hours. One of the technicians that I was assigned to, came in. I wasn't home, but said they don't deal with that sort of repair. He went back quickly and somebody else was assigned. The next company that came tried to fix it but a part was missing, so they had to order a part. We had to wait a couple of weeks but they were diligent about it. They called me when they got the part, and they worked hard on trying to fix it and they did eventually.

I had a different home warranty company a long time ago when I had my old house and I was with them for seven years. But towards the end of that period, I didn’t have a good experience with them. I had something that needed to be repaired, but they gave me a hard time. After that, I sold that house and when we bought this house, we needed to have a different home warranty company. So, I googled and saw the review on First American, and we decided to use them. I've been calling them to submit a claim and my experience in doing that has been perfect. The first time, I had a claim for my washer. The contractor that contacted me did the repair right away and their techs fixed my washer on the same day. I was happy with that. Then something happened to the motor of our AC and the techs are now in the process of fixing it. Overall, the techs that usually come out to fix things have been perfect.

Washer could not be repaired. First American gave us a refund on our old washer so we went out and bought a new washer. Their service was very prompt and courteous. I warmly recommend First American to everyone.

Water heater would not stay on! The serviceman was very nice and stated to give him a call if any more problems and he would come out within 45 days to fix. So I was happy with that seeing that all he did was dust the water heater out.

Realtor bought this for me and I paid for a second year hoping they would help me replace my HVAC, which was 20 years old so I didn't think it would last much longer. Instead of replacing, they were willing to pay $500 to find a part that is no longer in production to repair my unit IF I will dish out $1500 to upgrade my HVAC to comply with city code! WTF? If it's out of code, help me replace it! That's what I paid for! All their other coverage are the same. Basically, the monthly/annually fee you pay is a membership fee. Every time you need their service, you pay their associates a flat fee of $75 to fix it. Sometimes it costs more to hire a private plumber sometimes less to hire an exterminator. So for $50 a month, you can just pay a flat fee of $75.

I can't thank you enough for such quick service! Noted the filter burned out & replaced within a couple days. Both technicians very knowledgable & quickly in/out during their visit. Pool is working fine since. Thank you for assisting so quickly.

My wife was using First American Home Warranty when I married her and we’ve been with the company for about 10 years now. It’s very easy to get my work orders done online and the contractors are always very fast to respond. I’ve been very happy with the people that have come out so far and the work that they do are always top-notch. Plus, First American's website is very user-friendly. Navigating it is easy. I'd tell my friends to definitely sign up right away. First American would save them a lot of money.

I owned a home and lived in California prior to settling in Arizona and it had a First American Home Warranty and they’ve been really good to me. They’ve had great referrals and they usually make the repairs within three days and finish the job. But since moving to Arizona, their referrals have been questionable. This one plumber had to come back and forth, in and out of the house, four times. He didn’t fix the problem the first time, then he came back and replaced the hardware and he didn’t fix the problem. Then he had to come back the third time to set the hose in the back side of the toilet and then he came back the fourth time and he actually replaced the whole part. It took him four days to finish the job fully.

I've done the online claim with First American and I prefer that over the call in method. Online they give me nine options and I'm like, "Oh, crap which one?" And then I had to go back. It's a pain. But when I do it online they automatically schedule me an appointment within 48 hours. There was a time I had to go back and resubmit a claim. So the issue wasn't resolved. But their technicians have all been great. They're professional and they explain what they're doing. They take care of what they need to take care of quickly and they are accommodating to our schedule. The actual work that they've done has been good quality work.

My experience with this company was the worst! I would say please save your money because when it comes to an emergency like sewage being backed up into your Home they will NOT have anyone out there within a reasonable time frame and when you call a plumber yourself the same day after they said they couldn’t find a contractor to come out there that day they will not refund your money in a urgent issue like this! I never like to write bad reviews but please save your money and chose a different home warranty! These people are not helpful and they rather take your money than put money out to help you when you are in need! Total scam company!

Fixing the valves for the washer - The plumbing job given to the earlier company did not turn up. But Platinum Plumbing Sewer did the job soon. Plumbing company did a good job up to our expectations. I can recommend this company and First American Home Warranty. I had my primary residence covered by them for several years.

Fridge defrost not working. First American set up the appointment and it took 2 days for the technician to come to my home. I was good with this since I have an extra fridge in the garage. Technician was in my home about an hour and fixed the problem. I received emails and texts multiple times knowing when the technician was going to arrive. I try to sell First American to most people I talk to. I know I have had at least 14 friends and family sign up for their warranty service. I have been a First American client for 8+ years and have never had an issue with a claim. A+ service!

They have a very easy work order process, very quick response on scheduling service visit, and during the visit they do a thorough work and parts replacement and then they follow up to see if it went well or not. Five stars!! Keep up the great work. I strongly recommend them to all homeowners.

The first contractor came out, said he needed to order a part, collected the $75 and left, but did not respond to numerous voice mails for 2 weeks. They sent a second contractor. He came to diagnose and said he needed to order a part. Again, didn't respond for a week. I had to get someone else to fix the fridge.

First AMERICAN has stayed in contact to have a plumber come back when he ordered a part and it was not their fault! Compared to other warranty companies as Choice Home Warranty they are 100% better as they do check to see if the job was completed if you call customer service and I rate them highly!

Our main sewer line backed up over the holiday weekend. I put in a repair request on a Sunday and received a text later that day that they could come out on Monday. By Monday afternoon the line was cleared. Great service and all for the $75 service charge!

First American has to be the best in the business. My previous experience with a different company made me hesitate, but First American responded immediately. Their representatives were courteous, helped and had the service providers ready to schedule the same day for repairs the next. Terrific!

I've had First American coverage for 20 years and 99% of the time, I get a perfect service. Whenever I call in and explain what the problem is, they get in touch with the contractors. I've had problems with contractors when I wasn't able to get them out here promptly as I would have liked but that has nothing to do with First American. When something goes wrong, it's always urgent and First American always understands that. But for contractors, because they are scheduled by then for other service calls, they don't realize how important it is. Usually, it's about $100, $125 for a plumber or electrician to come out and they charge for all the parts and anything above and beyond diagnosing what the problem is.

I've had First American Home Warranty for almost 10 years and I depend on the warranty when I have a issue. Submitting claims has been an easy process. The reps have been polite and courteous when I do it over the phone. I usually get a call from a vendor within 24 hours after submitting a claim. Also 98% of the technicians throughout the years have been great. There's been like one or two that I was like “Mm, okay, you can't come back to my unit." It's just their attitude and how they handle business so it didn’t really have anything to do First American. And I haven't had any issues with any other vendors. I referred about 10 people to First American and 8 people have also purchased the service.

I've been with First American Home Warranty for five years now. I like the peace of mind to gives knowing that if something breaks in my house, it will be covered. So far, I've done five claims with them. I've called them and the most recent time, I submitted a claim through internet. Their website was easy to navigate and the process was quick. Doing it over the phone was fine too but I'm gonna use the online one now because it's quicker. My interactions with their reps were great. About two weeks ago, a technician worked on my electrical and he was great. I would recommend First American Home Warranty.

My washer was washing/spinning but would not progress to the rinse cycle on its own. First visit I was told they could find nothing wrong. I paid the $75 by check to the repair person. Problem persisted so I called First American Home Warranty again. Same person was sent out second time. I made him stay through the entire wash cycle so I could show him how I had to manually turn the dial to get a rinse cycle. We waited after the wash cycle quite a while to see if it would proceed to the rinse cycle on its own. He turned the dial and it proceeded to rinse, then said, "See, it's working just fine." He also tried to convince me that there is no agitation in the rinse cycle. When I protested, he became agitated and rude. Warranty company said they had no one else to send so washer is still not working properly. I kept getting billed for the $75 because the person they sent out did not submit it. I had to prove to them I paid the $75. I am not renewing my contract.

They are claiming our furnace has been water damaged when there is no water pipes near it or leaks. $75.00 for no service paid. Won’t provide me with the HVAC report or estimate. They claimed our plumbing issue would be fixed and covered but I had to pay 395.00 out of pocket plus $75.00 service fee. Paid the service fee. Plumber says entire bill is 395.00. But no one will provide me with estimate or report. Do not think you have peace of mind with this company. They are a racquet to collect the purchase warranty plus continuous service fees and deny claims.

Someone brought First American home warranty to my attention and I thought that having it would be a good idea especially owning my house. Things definitely break and they always would help getting things replaced. I've had them for a couple of years now and I normally call them when I submit a claim. On holidays, they take about two weeks to dispatch a contractor but that isn’t too bad to me. The technician I recently had was really awesome and I like the way he presented himself. He answered my questions without hesitation and was very cool about everything. I've been satisfied with what he did and so we requested for him to come out when the parts came in.

I call First American when I have a claim and they get my information then send somebody out. And so far, everybody, except the last contractor I had, was very competent. I called and explained that to First American and the rep I talked to told me not to pay the $75 deductible, so that was what I did. But the next time I called for a claim, they told me that they couldn't send somebody out because I didn't pay my previous claim. When I told them that their rep told me not to, they asked me who that rep was. But I told them that I don't get everybody's name that I speak to. In the end, they said that they wouldn't send somebody out until I pay that $75, so I paid it. I had no choice because I had a spring break in my garage door and I needed somebody to come and fix it.

I've had First American since 2007 when I moved here from California. They're good on who they select here in Idaho. When submitting a claim, everything is okay. The reps are great and responsive, except I never hear back after they tell me who they're gonna contact. A couple of months ago, I had a water heater problem, and APlus Plumbing came out to do the plumbing work. The plumbers that came out had their shoes completely covered so no dirt would come in. They were very sharp in their communication. They kept me updated with everything that was going on. However, I also had to be charged for an inspector permit. It was $100 and no one ever came out here and inspected anything.

This Insurance company is terrible! My experience with them overall was just frustrating. The water heater in my home has been broken for more than 2 weeks and just to get in contact with anyone from the company it’s an issue. I call each time just for them to promise to fix the problem and nothing is being done. They say they will call back but won’t have the common courtesy to do so. The prices they quote and the cashout process isn’t even reliable to fix the issue because it’s not correct at all. Honestly I feel as if this company is a scam, they won’t even release their last names when speaking to a customer. When I called to get help one time out of many they didn’t even type of the report when they say they would. This is very unacceptable and this is DEFINITELY not a way a real business should be ran.

We had a 60-foot tree come down on our yard and the whole back end of the deck was terribly weakened. All the steps were damaged, flattened and there was nothing there except debris. It was very traumatic. We saw the damage done and the tree had to be taken out of our backyard. The contractor came out when he was called up to and called us. I felt that he was really listening and looking at our situation. He was always very pleasant on the followup calls too. He had to look at the deck and he showed us that if we walk there, it’s wobbly. That’s really scary because I haven’t been out on it.

So. My home was built in 1985. The Moen shower faucet cartridge finally broke in the master bathroom. Rather mundane failure - the single stainless steel screw that holds the handle to the cartridge broke, leaving the body of the screw flush with the cartridge. The most common tool to repair this involves a simple pulley that screws into that very hole. Put in a claim, and a week later a repair tech finally shows up. Informs me that 1.) He can't remove the old cartridge, and 2.) Being 33 years old, it's probably stuck on the faucet assembly and can't be removed without further damage. My only option is replacing the whole faucet. He calls First American, and they tell him they won't cover the claim. I then call and they tell me that the cartridge was "improperly installed" (remember, 33 years ago!) And that I needed to prove I didn't break the handle screws on purpose!

Please don’t do business with this company. We have our AC broke on September 3rd. Placed a claim the next day. We didn’t get it fixed. Never. Every time we call there was always an excuse. Today is December 3rd and still nothing. They even closed up the claim.

First American has been our home warranty provider for many years and we have never been disappointed with their services. In fact, we have always been more than pleased with their handling of every problem we have encountered. We would unconditionally recommend them to everyone.

I've been using First American Home Warranty since May of 2016. I've never been with a home warranty before and this is the first house I've ever owned. I never really needed a warranty, but I figured that if my refrigerator goes out or I lose my dishwasher, it's comforting to know that I have this backup plan to get that taken care of in a pinch. My house also has central air and heating and cooling. So I figured it to be wise if I could afford the repairs, I might be saving money in the long run.

I've been with First American Home Warranty for many, many years. They've had good service and I've had nothing but good luck with them. My claims experience with them has been good. I usually do it over the phone and the reps who have helped me were really good. I like First American's promptness and the quality of work that they do. I like asking the technicians questions about things. I had a technician out not too long ago to do some work on my clogged sink. I asked him what I could do to keep it from happening again, if I was doing something wrong, and whatever I was putting down my disposal. He explained to me what I should and shouldn't put down. So far, everything has been so good. I bought this house a couple of years ago, but last winter, the heater went out and their contractor came out and replaced some parts. They kept finding different things wrong with it and they replaced everything in it. I've recommended them.

We had to wait for approval of parts from First American and due to the weekend, However as per my previous and current resolutions with American Home Warranty, I am delighted that everything was taken care of in a very timely manner. I am not good with names, however my Claims Agent I believe her name is Kayla but not certain took care of both my Claims (1) Our Electric Stove and (2) our heating vent issues in an excellent manner. I am always pleased with my home warranty insurance company and will continue to stay with them. We now have a new Glass top Stove and our heat pump is working excellent.

I had a very good experience. I was given accurate and informative information. I price per year and the have recommended and will continue to recommend this company to family and friends. The price per year is very affordable and the service providers appear to be efficient and professional.

Do not use this company. They lie and don't care about doing the right thing, or what's best for the customer. My HVAC went out in my home and they couldn't get anyone to come out for two weeks. The dispatch called me and told me that I could hire my own Furnace tech repairman and they would reimburse me. When I call to get it set up Jose (the supervisor) listened to the voicemail I had and said that he wouldn't honor the voice mail. They also canceled the appointment I had scheduled. My wife has a disease and can't be cold. This meant nothing to them. I called 7 times and each person refused to help.

Technician was prompt, courteous, friendly and knowledgeable. Did not mind questions about the job he was performing. Broken parts were removed so I would not be bothered having to dispose of them. Would love to have him repair other appliances when needed.

Each and every time I call them they immediately try to take care of the situation. They always call back to see has everything been taken care of. They are always friendly patience and knowledgeable of their job. And I would recommend them to my family and friends.

Every time I’ve had an issue, First American has gotten people right out and handled the claims professionally. I generally call the claims in and I get right through to them. Plus, their reps have been very good. However, we live in a rural area, so sometimes it’s tough to get technicians. That has been the biggest challenge, but we get it sorted out eventually. Sometimes, they identify technicians that are far away, but there are closer technicians that they could use. For the most part, the quality of the technicians' work has been good. We had a plumbing issue that took a couple different plumbers to get resolved. They were good about getting it resolved though. It just took longer than it should’ve and they had to come back for a follow-up. I would recommend First American.

I've had First American here at my new house for almost one year in Oklahoma and everybody is not a participating contractor. When I put a claim in, nobody calls me. I live in a little town, but the little town is surrounded by the metropolitan area. I don't understand why they don't come. There's nobody on First American's list to come to me. With my last three claims, I had to find somebody and then submit the dollar amount. I had to pay for them, the money funnels through me, and I have to submit it to First American. Then, they approve it and they reimburse me. It's not too convenient out here.

I'm updating this review 1.5 years later, sorry! Yes, we took the cash check option but it was a headache that it took so much time for a simple ceiling fan that was available. I'm upgrading this company to three stars because, overall, we feel it was worth the money to have the warranty when owning a house, especially adding on the pool equipment coverage. The downside is that you have to spend a lot of time on the phone to make a claim, sometimes arguing about the quality of companies that get sent to repair something. Would suggest asking for a claims specialist whenever there is a hint of a problem.

I am a realtor and I recommend First American on a regular basis. I know what it does for my clients. The claims process has been seamless and fantastic. However, I've had a broken refrigerator for months and the contractors cancelled on me again today. It also took me two or three plumbers to get a new water heater when mine was leaking.

First American is a good company and they always respond. For the most part, submitting a claim with them has been good, except for when our air conditioner went out. We had a lot of problems and it was a terrible experience. We had to stay with our daughter for two weeks. But we didn't change companies. We stuck with First American, and all the other claims have been great. The only thing that aggravates me, is that all the appliances in this house are old. And what they do is that they just patch up and fix the appliances. And a lot of times, the appliances probably need to be replaced, but I understand where they're coming from. Other than that, we've had excellent experiences with their claims reps, and the interactions with the techs were good.

I would recommend First American Home Warranty. I've had it for so long and I haven't had any problems submitting claims. I would call and my experience has been great. The representatives I dealt with when I had an issue with my ice maker were awesome. They did it in a timely manner then I got the tech out there and he fixed my ice maker. When I first moved in the house, I also filed a claim when my AC went out and it was a converter thing, a small thing. I've also had my garage door opener go out and that was no big deal either. The technicians I had were very professional and informative. They were telling me what they were gonna do and although they had to order parts, they came back in a timely manner and they got the work done.

This company is outstanding. they provide very good dependable vendors to do the work and they are fast and attentive. This is the best money I spent for a product. I would highly recommend them to anyone who own their home.

My home warranty has always been a big help. I would and have recommended it to many friends. They're easy to work with and reliable. Placing a claim is easy, the service was great and the person that came to help was very knowledgeable.

Good service from the warranty folks. However, to get ahold of a contractor took forever and the people at that end were rude and condescending. It took many calls and much time to finally get someone at the contractor end to answer and act on the claim. My issue is not with First American Home Warranty. They helped me and finally got this issue resolved. But even folks at American Home Warranty were frustrated with the contractor. They need to get another contractor... Once a contractor showed up. He did an outstanding job and was very knowledgeable and courteous.

You did what you said you would. Had a bit of a problem with the installation. System wasn't working right and they had a problem figuring it out. Having said that I have been very satisfied with First American. Contractor also had a problem coordinating between their technicians and the office to schedule return visits. Had to call to remind them.

I typically submit a claim with First American through the phone. Their reps were great the technicians that usually come out were excellent. The quality of their work was great.

I've been with First American for years and it has been easy to submit claims over the phone. The only negative thing is that a lot of times, they don’t cover certain things that go wrong and you don’t find that out until a service representative comes out and you have to pay for them to be there but then they can't actually fix what they need to fix because it's not covered under warranty. But I understand that’s kind of how it has to be. But if they can't fix it, then I don’t think I should have to pay the service fee.

It's a blessing to have First American Home Warranty service my dryer and I definitely recommend any home owner to use their services, it's the best money I have invested since I have my home, their concern and professionalism is amazing. Thanks for the service and also Bay to Bay appliances, great team.

The job done on my Samsung Washer is complete and I have been using it as for now I am very well pleased. Thanks so much for keeping me informed and I have been responding back. I guess the Email was not going through.

The appointment was set within 24 hours, fantastic service, very responsive and even showed up to fix on weekend which was excellent service. Everyone was so helpful and professional. The tech from Pruitt's Plumbing explained everything and was super helpful. Did a great job and cleaned up too. Highly recommend them and First American Home Warranty.

We bought our house in July and have had several issues with it since. FAHW has been nothing less than difficult to work with. Currently our water heater won't stay lit for more than 24-48 hours and we are now on our third attempt to get it resolved with FAHW. Each time we've paid the $75 to have them fix the issue. This time they have finally decided it is time to replace the water heater, but want us to pay $700 to do so. I'm sorry, but what is a warranty for it you are going to charge me for the water heater and labor anyway. I could fix it for less!!

I had an electrical problem where one of my circuit breaker kept cutting off. I put in the claim with First American and their contractor was Berry Electric. The tech was Tyler and he’s very efficient. He told me what’s wrong, mostly listened to my inquiry about the house, and he was good. We had a very nice interaction. However, he hasn’t fixed the problem yet. He identified the problem but he needed a part and so he’s gonna come back and fix it. I assume he’s gonna do a good job. When I started with First American, they are good so I stayed with them and I've been with them for 2 years now.

I needed help with AC issues, plumbing issues. The vendors were great. The problems are solved. Very simple and to the point. Didn't take too long - the online site was really simple to use. I have absolutely only good things to say about this company. THANKS.

I have had two service calls for my AC from the same contractor. In the first call, there was no cool. The repair person said I, or someone, had rewired the system and it was not covered. He wanted $600.00 to "fix" the problem. I called my old repair person. He determined a conductor was shot. He charged me $215.00 which First American reimbursed me. The second call brought the same repair company. It took two weeks to get my AC fixed as a new motor was needed. Way too long as motors are readily available in Daytona Beach. Then, the repair required a second service call to fix a clicking noise. That ended up a wire that the new fan was hitting. Things got fixed so the neutral rating. It just took too long and had an air of fraud associated with it from the contractor.

Our water heater broke and leaked water onto floors below. First American Home Warranty quickly assigned Westpoint Plumbing to service the water heater. The plumbing company decided that the water heater was beyond repair, so the following day I received an email notification stating that a brand new water heater had already been ordered to replace the old one. The service fee was only $75. First American Home Warranty has saved me 100's of dollars on this claim. I am very satisfied with First American Home Warranty. I highly recommend this home warranty insurance.

Yes and I have recommended a friend. She is now a customer as well. Im happy that I always get well taken care of and if I have to follow up my issues are taken care of immediately. The one thing I did not like was that certain plumbing issues. You have no contractors in my area and I have to pay out of pocket.

Although I had to contact the plumber after not hearing from them for 2 days, the experience with First American was "first class". The plumber did a fine job and was clean and polite. He was on time and even called me when he was 15 minutes away.

The contractor that First American sent out for my hot water heater was very professional. The two men that came out were very nice people. The claim was such an easy thing to do, but it was something that I would have had no way of knowing that it was that simple to do. No parts had to be ordered and nothing had to be fixed. It was a matter of a little pressure valve thing and a cover had come off of it. I asked one of the guys if I should have know about it and he said no. So he really made me feel better.

We got First American Home Warranty when we purchased out home. The first year that the renewal was up, we got literature from other companies and First American was either comparable or a better deal. And so, we just renewed with them and we've been with them for seven years now. I normally submit claims through phone. Their reps are very prompt and they usually take care of me quickly.

Our garage door spring broke and I contacted FAHW and they quickly responded to our issue. FAHW authorized the repair with a local business to fix the door. After inspection of the issue it was determined the garage door opener need to be replaced and it was very quickly. I highly recommend First American Home Warranty to anyone that needs the best in the business.

We received prompt service. I explained our electrical issue and asked how it would be fixed. I was told what we can do to prevent overloading circuit and given recommendations. I also was shown breaker box in garage and how to flip circuit if happens again. Thank you.

I would recommend your warranty company and All Hours plumbing company. They took care of the leak and were very informative. They were also very polite and efficient. I have used my warranty several times over the last twelve or so years and have always been pleased with the work done.

Furnace not working. Very nice gentleman came out and stayed with us for a good 45 minutes and fix the problem which was a picture in front of a vent. I have just moved here. I’m also legally blind so I have to use the microphone.

I couldn’t be happier with choosing First American Home Warranty. My appliance was replaced quickly, efficiently, and with close communication between myself and First American. Choose First American! They are serious about your warranty and about their word! I have already recommended my friends who are new to the home buying process, as well as, friends already owning homes.

I was buying a house and the Realtor told me about First American. He was happy with them and he told me about some of the prices that it would cost to fix some of the stuff that I had if anything happens. Since the house was six years old and hasn't been lived in, anything could happen at any time and he said it was fairly cheap with the insurance, so I decided to get it. So far, my claims experience has been good. Everyone that I’ve ever used whether they came here to help or fix something has all been good. I’ve never had any problems and I’ve been very happy with First American since the first time I used them. I would recommend it to anyone.

I didn’t wanna extend my Fidelity Home Warranty. A friend of mine is a rep for First American Home Warranty and I just chose to go with him. I had a claim for a water heater that went out. I called, left a message and somebody got back to me. The technician that came out was awesome. He took one look and said, “Yeah, you definitely need a new one.” So, he went and ordered the item, and he went back to install it. First American's response was great. I got everything I needed done quickly. I would definitely recommend them.

My realtor bought my First American warranty as a gift for me when I bought my home. For the most part, First American has been great for me. They are responsive and helpful. Though I’m not always in love with their contractors, most of those that have been sent out have been good. However, there were a few who really didn’t know as much as they should. I don’t have time to wait with people because I work out of my house. I can’t afford to be sidetracked on things and scheduling with people who would come by. I need someone to come in, just do the job and fix it. It’s one thing if they come and research, and they need a part. It’s another thing when they come in, get the part, set it up another time and they still don’t fix the problem. The frustrating part is when they have to have someone else come out and fix it.

First American is a good idea, so I kept getting the service for the insurance for my appliances. The warranty was included as part of the escrow when I first bought a house. It’s gonna be almost three and a half years that I've had it and I’ve been getting good service. I submit claims via the website, and sometimes I also call customer service or the 1-800 number. They have been able to help me every time I contact them, so I’m pretty happy with it. Within hours, the technicians are able to contact me to give more details about the problem, and so far, they have been able to fix the issue.

I've been with First American for 4 years now and I've never had a problem submitting my claims with them. I call them, they connect me with somebody and then that somebody would come out and fix whatever the issue was. The contractors that have come out have been very friendly and nice. Once, I had a claim for the thermostat on the furnace and First American wasn't able to find me anybody that was close to me. They then told me to get a hold of somebody. I got a hold of the guy down here in town and he came out and fixed the unit. It's great to have a warranty on your property and I'd recommend it to anybody.

I have had this warranty for two years. First year one claim handled well. Year two first claim handled well, second, third & fourth absolutely horrific! It took 14 days to get a microwave replaced. The contractor requested replacement on the first day First American opted to repair. Contractor installed parts unit blew up again immediately. Was offered a cashout or a cheap replacement. Took the cash out & purchased a good replacement.

I was told in purchasing my home that a home warranty is a good thing to have. I got First American and their website is user-friendly. I go online when I submit a claim and there’s a response within seconds saying that this person will be out and that they’ll call me to set up the date. It always goes very quickly and I’m very happy with it.

We got First American Home Warranty when we bought the house and it has been 13 years since we've had them. I just call them on the phone when I submit a claim and it works fine. Being located in the desert, it's hard to get some people out here that they use. They allow me to sometimes pick a local person in emergencies and pay them, and then they'd reimburse me, which is nice. The technicians that they’ve sent out were very professional. I've told a couple of people already about them and they’ve changed from theirs to First American. In fact, my daughtdeer in California is one of them.

We have had First American Warranty for 1 1/2 years. We have had small repairs throughout the year and they did fine. However, recently our A/C coil was leaking and needed to be replaced. The company they sent out to do the repair was notorious for poor workmanship and dishonest dealings. This company informed us that the total cost was $1500 to replace the evaporator coil ($500 of which we would have to pay, leaving $1000 to be paid by First American).

First American's warranty was what we were given when we first got our house 19 years ago and we’ve kept our warranty with them ever since then. I've usually called on the phone to submit a claim with them and that has been pretty good for the most part. There was one time a few years ago, though, when they didn’t respond and I had to keep going back to them, but they’ve been really good ever since. The last tech that was sent out for our garbage disposal is a nice kid and he was amazing. He did everything in one trip and did not have to go back to the store to get anything. He was proactive and had what was needed with him, which was great. Everybody there has been really good and our issues have always been resolved.

My mother wanted to get First American home warranty because we have stuff here that we’re gonna have to pay out of pocket eventually and she didn’t wanna do that. First American was decent and their guy had a good pitch. We called them when something went wrong with the oven, spoke about it, and they recommended Sears. We dealt with Sears way back many years ago and they’re not reliable. First American assigned a Sears person for us to come out on a Friday, but he was a no show, no call. Then they sent some other knucklehead out here and he was five hours late. He didn’t do anything because I scared him off.

We've been with First American Home Warranty for about eight years. Our experience in submitting a claim has been easy and excellent. The rep was good. The experience with the techs was fine, too, and they were professional. The quality of the work they have done was good as well. I would definitely recommend them.

Hot water supply line was leaking inside the wall, called First American. They could not get anyone till 3 days later, we turned off mainline, with galvanized pipes, the rust can block the leak, plumber came could not see the leak, though was shown corroded elbow that was still wet and sheetrock soggy around it. We turned water back again, few hours later leaking again (Thanksgiving Eve), called Ins again, advised they do not have anyone and I should call same plumber day after Thanksgiving, which we did.

Our First American home warranty was part of our house purchase deal on the first year and the sellers paid it for us. We got to pick who we wanted to go through. Our realtor uses First American and he said he had had really good experiences with them versus the other people that he had prior to them. I also did a search on First American versus the other ones and they had better customer reviews. I’ve had around three claims over the last 17 months and they've been really easy. I pay the $75 and that’s it. The contractors contact us and it takes between 24 and 48 hours for them to come out. I've had a very good experience with First American and it is very important to have a warranty on our property so we renewed it.

My pool has a leak and I was told that First American could fix it. When their contractor came out, they supposedly have fixed it and it was still leaking. I called First American and told them that their contractor didn't repair the leaks and that I would have to get someone else. The man from First American told me it'd be $100. I was confused since I already paid the $100. The contractor was supposed to change the pipes but he did nothing. It's still the same pipe according to my pool person and it's gonna burst if they don't change it. When they send someone next time, I will have to stand down there with them and watch them because they are not doing the work. Each time up until the end, First American has been right with me, helping me but the contractor that they sent out has not done what was supposed to be done. At this point, the problem is still not fixed. So, it's not a good experience. I'm very dissatisfied and I'm not pleased with them at all.

First American Home Warranty came with my house and it has been easy submitting claims with them. I could either go online or call, but going online was easier since I could do it any time. The interactions with their reps have always been good and usually, after I submit a claim, they would get someone out here no more than three days. However, I had a problem with one of the technicians trying to get my refrigerator repaired. I called First American and they told me somebody was coming out but they did not show up. I called First American back and they said so and so is coming and again didn't show up. One time the tech said he wasn't scheduled for that day, but he worked because I talked to him. We had a bit of an argument on that, but First American got that fixed. Overall, with the quality of work done, everything has been good. I've also got an appliance replaced with them, so that was good too.

Our 1st call was handled beautifully. Then we called them about replacing a turbine on the roof. We wanted to know if that was covered under "attic fans." The 1st person told us it was NOT covered. When we called for clarification, the next person told us it WAS covered and sent a worker - Connerly Electric. The worker arrived and said it was NOT covered. We gave the worker the $75 fee by check. The worker said to contact FAHW for a refund, because the worker should never have been sent out. We did, and FAHW refunded the $75 by crediting our credit card even though we had paid by check. We thought everything was settled.

I’ve had a home warranty before and was glad to have First American home warranty when it was offered with the house. To submit a claim, I'd call in, make the order, and wait for someone to contact me. Then, the issue would get fixed. Their reps were very professional and helpful. It takes a day or two to schedule a contractor. Once, we had to delay the visit though. They were ready to come and we couldn’t be available, but they were very flexible. The interactions with the contractors were cordial and casual. They’d ask where this was and I’d show it to them. Having the warranty is very valuable for peace of mind, security and comfort. I’m satisfied with my First American experience.

I had a terrible experience with American Home Shield so I went with First American. I have several properties and I recently filed a claim for a hot water tank. Their claim process was easy. I just called in, they scheduled the service and a contractor went out. So far, the quality of their service has been good. My tenant has not called me back for the same issue, so it's clear that their service worked. I'd tell others to call First American before calling American Home Shield.

We've always had good service with First American. When I submit a claim, I call them and they tell me who's gonna come out. Then, that person would come out. In my latest claim, it took a couple of hours before the contractor came out but First American was going to wait longer. However, it was an emergency since I had a backed up drain. The gentleman who came was very nice. He took care of the problem and that helped a whole lot. First American is a great company and I'll stay with them.

Made a claim for heat pump on October 22. It's now November 22. Heat pump still not working after a month. Contractor has been out to the house 3 times. These people see you as bottom line. Do not care about you. Customer service gives you runaround. If you call up and ask to speak with supervisor was told the claim isn't worth bothering them. From a guy named Pete that wouldn't give his last name then hung up on me. Just go with someone else. These people suck.

I've had this insurance for my home appliances for last 2 years. The first year it was good but this year it's the worst, to every claim I filed they took like months to resolve. My ongoing claim was filed on June 1st and still hasn't been resolved. They've assigned third contractor but instead I told them to cash out the expense, finally I'm getting it fixed myself. They listen to their contractors not customers. I would not recommend FAHW insurance to anyone. Actually I did recommend quite a few people last year but not anymore.

We were first time home buyers and First American was recommended to us after we purchased our house so that we would have some sort of insurance. The prices were reasonable so we decided to go with them. Submitting a claim is very easy. I do it online then I receive a call within the next day and we would go from there depending on my schedule. The contractors explain the process and then if there are any issues, they explain it a little better. When they're not able to take care of it during the first visit, there’s a timeline to figure out how long things are gonna take. So far, we have no issues with First American and all of our claims have been resolved. I would recommend them.

I got a warranty with First American when I got my house. I would call to submit a claim and the process has been all right. The only thing that I wish differently is that they allow me to pick the provider that I wanna use with them. The providers that have come out have been good, so far. There are people that have come out who I really liked and they did multiple things. So, it would be nice if I could use them because I’m familiar with them at that point.

I would not recommend First American Home Warranty to anyone. I can't tell if it is them or Sears that is responsible but I think it is both. As of today, I have been waiting seven weeks for a dishwasher to be repaired and they have moved the repair date again from 11/26 to 11/30. If they actually show up that day it will be 8 weeks!! That is unacceptable. I have been very patient for a long time, but it appears that Sears has no accountability to anyone. If their technician reschedules there is never a reason given. I will never ever recommend either one of these companies to my circle of influence. First American should look into another repair company. Thank you, I hope that helps someone purchase a different home warranty company.

I placed a claim on the water heater. Carefully detailing exactly what the sensor read and that it was a reoccurring problem. A contractor called. I again explained exactly what was happening. After waiting four days, I am waiting another 24 to 48 hours for the report to be made explaining the problem and that I need a new water heater. I will likely have to take another day off work and it will be a week's time before my house will again be with hot water. Thanks First American!

BAD... BAD and Very BAD experience from FAHW and am really skeptical if you are real company. The issue on water heater was raised on 14th and today it is 20th and till date the issue is not resolved. The contract company you guys sent said that they are placing the manufacturer's warranty for the parts and they waiting for it and when we called them for update, they just put us on hold for 40 minutes and disconnected the call. Every single time same experience.

My First American package was purchased through the real estate company. When I submitted a claim, it was easy. It can be done either through call or online. I did mine online as it was quicker and easier for me. The technician they sent out was fine. He did what he was supposed to, took care of the problem and was out of here in half hour. Other than that, when I talked to their customer service rep, I was treated well and in our conversation, they seemed to be professional and above the board.

The house had been sitting empty for a while and we decided to acquire a warranty. Our realtor friend recommended First American Home Warranty. He felt that it was one of the best on the market. I’ve been with First American for about eight years now and I file my claims online. Thus far it has been very straightforward. We live out of town though and some contractors are excellent and some are dreadful. We had one instance where a plumber did some work, didn’t get the problem fixed properly and he kept scheduling to come back but he never came back. We had to get somebody else to come and do the repair.

When I bought the house, the realtor recommended First American and I've renewed with the company every year since then. Except for high consumer things, such as air conditioning in summer, everything else has been quick and easy to deal with. I submitted a claim with First American by voice, but now, I’ve been using online because I find it very easy. Doing it by phone was fine but it's a bit lengthy. I go through a lot of “Press this, press that, press the other.” But when I do it online, it’s a lot quicker and straightforward. But both methods work.

I spoke to some realtors who said that First American is what they use as well. The warranty was offered to us by the sellers of our house and we got it. We are military and we’re in a house only for a few years, so the least amount of money we can invest into it, the better. Submitting a claim with First American has been simple and I usually do it online because that’s easier. The only issue we had was when we were trying have our AC fixed. It was during a heavy time, so it took a while to get somebody out here.

When we bought the house, First American was the warranty that came with it. When submitting claims, I would call and my husband would go online and it's usually very good with the claims reps. Everybody has been very nice and very helpful. They've gotten everything done and answered any questions.

This company has so many loopholes in the liability contract it is not funny. Whatever will make the contractor more money is the route they'll go. FAHW does not find the part. They will leave it up to the contractor. So what you'll get is a part that needs modifications to the unit in order to get more money from you. On top of this FAHW customer service is horrible.

I’ve been using First American since I purchased my condo, and I just renew it. I file my claims online most of the time, and their website is easy to use. It’s easy to find a contractor, too. I don’t have to go through the yellow page online to find someone. The contractors are good but sometimes, some of them have to come back another time to fix an issue. Also, there were a couple of times the contractor didn’t respond, but First American contacted and talked to the contractor and then got another vendor for me. I’m happy with First American.

Our ice maker claim was submitted five months ago and the gentleman who came out, Jeff, looked at the unit. He said that it needed to be replaced and that he was going to order it and it was gonna take a couple of weeks. He also asked me to close the call out and in my naiveness, I did. Two weeks later, I got a call from him saying the ice maker was in, so we did a service call agreement. When he was going to come out, he said he was backed up on another call and he needed to open up another four-hour callback time. I couldn't because I do shift-work and I needed to go in to work. We were going to do another callback, but I had to cancel the second time.

The reps of First American Home Buyers does good service. Most of their contractors also do a pretty good job. The washing machine guy acted professional and was courteous. The only problem they had was that they had the wrong phone number. The phone number they were calling was disconnected and it wasn’t even my phone number. I live way out on the top of a mountain and they drove up here. It was even after they couldn’t get a hold of me and verified what was wrong. But they were able to order the parts. They came the following week and fixed it.

We submitted a claim with First American Home Warranty for them to come out to fix our drain. I contacted their contracted plumbing company and I asked when they could come out. I also told them that I haven’t washed the dishes for four days and that I was running out of glasses. Though they had the appointment scheduled for three days up, they came the next day and took up to two hours to clean out the drain.

They sent a plumber to my home that created a lot of damage in my ceiling, my ceiling speakers and hooked up the wrong water line which cause my kitchen to flood and they have did nothing to contact me and let me know what is going on with this situation. I have called over 10 times to talk to people Miss Alexandra ** and receive no return calls and no answers to any of my questions regarding all the damage that's been done to my home. I also talked to the claims manager Jordan and receive no calls back. I also left messages for Maryla, left messages for them to call me and respond to the damage that's been done to my home and receive no competent callbacks at all. The number I've been calling is 866 387-7826 and eight eight eight 955-4415. I've been a loyal customer but you guys for around 13 years and this is the first time I feel that I've been treated very rudely and with total disrespect in regards of the damage that was caused to my home.

Last summer, we were having family in town for a week. As it happens, the air conditioning went out. The first contractor they called out said that someone put a screwdriver through the coil. First American said that they would not continue with the process until the coil was fixed. So, I called another company and had them come out and they said that there was no problem with the coil and that the condenser was out and there was no Freon. I had the guy take pictures of the coil and sent them to First American. It took over a month before First American would finally agree to fixing the condenser and have freon put back in. Mind you, this was June in Nashville. I had to put my guests up in a hotel when I had two perfectly good guest rooms that were at 85 degrees.

Updated on 11/23/2018: I spoke with your representative a few days ago, but your company doesn't get the issues. Your claims department received full explanation of problem in both cases but did not ask enough questions and said both claims were covered when in fact they were not. The service fee on the garage door was ultimately waived after I forced the claims department to go back and listen to the phone call when claim was made. The person who called me called the issue with the pool an actuator "valve". My pool guy, who found the problem called the device a "valve". When I placed the claim I referred to the defective device as a "valve". The claim was accepted using that terminology.

I bought First American Home Warranty in July and since then, I’ve already submitted three claims. The most recent one was for my pump house. My water system stopped working. I filed for it on the telephone so that way, I got to go back and forth without having an email back and forth and waiting. First American told me that when I have no water, it was more of an emergency and that we needed to get it repaired quickly. I asked them if the people who installed it years ago was on their list and they said yes. So, within an hour, everything was taken care of. It was a terrific experience. In fact, I’ve sent several people to First American to buy their product, and they have already.

Recently, I filed a claim to First American for my gas stove. The electric starter and a couple of burners weren't doing what they were supposed to do. I spoke to a rep at First American and told them what the issue was. They gave me a claim number as well as the name of the company that they would be contacting. Thereafter, their technician came out and I went over everything with him. He was very polite, kind, young gentleman and he knew his business.

We had called in the morning within an hour, we received a call that someone will come to check the problem of the heating system. After the technician assessment, report is made to the First American Home Warranty. We received the approval of the replacement of parts and the heating system is replaced and fixed, within 24 hours from the time the problem is reported. We are satisfied with this kind of service. Thank you.

I've submitted three claims to First American over the years and doing it was very easy. The only thing that could be improved would be the response time of getting someone to come out because I had to wait a couple of days in line for the last claim. Everybody was ahead of me, but that was to be expected. The techs that came out were perfect and they knew exactly what they were doing. They did awesome work. The biggie was the water heater and I'm glad the tech did it. First American provides a very needed service and I have certainly appreciated it.

I use First American Home Warranty because they do what they say they will do. All was done that was asked. I had another company and they were horrible. I had a water leak somewhere and it was found very fast. I have used one other company and they were liars.

First American is a good company. There were times that I called them for my claims and there were times that I submitted claims online, and either way, the process was simple, fast and easy. Everything has been great as well whenever I deal with their reps. Also, the last tech that they sent out was really good. He knew what he was doing. He had actually been here before because we had the same issue a year or two before. He remembered us and he remembered what the issue was, so that helped him to resolve this second issue. I’ve already recommended First American to several of my family members and friends.

We have an older home and had a lot of older systems like heating and air. My wife had used American Home Shield but they gave her a hard time on all the claims so we decided to try something different and got First American. I go online when submitting a claim and I like the website greatly. Once, I had a problem with a heating and air company. It took them four months to fix my heating and air in the summer. While I did let First American know I was having problems, they couldn't get the contractor to do anything much either. But other than that one very bad company, I've never had any trouble with anybody else. First American saved my butt. I pay them about $800 and I get that back in one claim on heating and air. It's like having an insurance policy. You don't need it until you need it. I recommend them all the time.

FA has proved itself to be nothing more than a scam company who will gladly take your money in exchange for nothing in return. I recently purchased a home eight months ago. The home is over thirty years old so my realtor purchased a FA warranty for me. Recently I came home and found my basement floor covered with water because of a leak in my hot water heater. It was late evening and the leak was not too bad plus I was still getting hot water so I decided to wait until the following day to get a plumber out to confirm where the water was leaking from. By the following evening (Sunday) it was pretty evident to the hot water heater was the cause of the leak and needed to be replaced.

Serviceman was very professional and competent, however the toilet is flushing by itself again and I need service again. Sometimes it re-flushes right away, other times it can be two hours and then re-flushes. Please call me for an appointment to further correct this issue.

My heater wasn't providing any heat, so I filed a claim. It took a week to get a mechanic to look at it. He said it was a gas issue and to contact my gas company about the problem but he would replace the ignitor in the meantime. Gas company showed up, opened a line and proved gas was going to the heater. FAHW contacted me two days later saying I need to give them $450 to cover the cost of the "modifications" for the repair. When I said I refuse to pay those because the mechanic didn't mention any modifications they said, "Well now your only option is a buyout." This company is an absolute scam.

We had quite a scare because we had water shortage. I called First American and had technicians come out and it was a very simple fix. The guys weren't here more than an hour and got the well working again. Everybody was happy, and I was happier. One thing we like about the people that we have that had come out here is that they don’t fool around. They came out here, got it done, fixed it and got out of here quick. The other thing I like them for is because they know what they're doing.

Having the warranty on my property for resale is excellent. If I have problems, they're available. My daughter is a realtor and she recommended First American Home Buyers Protection. Submitting a claim with them was wonderful and the easiest convenience. I’ve done it online and navigating their website was very easy. Their reps were very courteous and helpful and they had sent very good people. I’ve had an electrician and a plumber who were very fine. They come in, they do the job and go on. In my last house, my stove broke and I was without it for about three days. Then a guy came but he couldn't fix it. He called First American and told them that I needed a new stove. They replaced it very quickly with a comparable stove of what I had.

I’ve submitted 2 service requests in the 1st month of owning my home, and both times have been easy. The website is very easy to use, pay, and track requests, and the contractors are prompt and professional. Everyone from FAHW on the phone have also been helpful and professional.

Thank you First American for your high level of service. My experience with First American has always been pleasant. You take issues seriously and you are quick to get the job done. You are also very much accommodating to last minute requests and your sense of understanding urgent requests is very much appreciated. Your constant contact with me and providing updating information is comforting.

My recent experience, was fast. The people came in did a great job, in and out fast. Very friendly people, and clean up after they were done. I would highly recommend this company. They only problem was the time it took them to get here. The company was at least 100 miles out of town. It took 6 days from the first report, before they arrive.

I think FA is a decent home warranty. My suggestion will be towards the contractors because most of the time they are trying to rip the homeowner with the noncoverage charges and FA can actually keep track of that!!

I had First American when I bought my home and kept it. All the reps were very professional. However, when we called in and put in a claim, it seemed like it always showed some company that was not even here in the Palmdale and Lancaster areas. They were always contracting out to somebody that has to come up from the Valley and take an hour and a half ride to get to me. First American was right here in the area so, I had to go back and forth with them. I told them who I wanted and they told me that they may not be available. So then, I tell them that I understand they may not be available, but these are the people that I really want to come in my house.

When I purchased my home, I had a home warranty. But then, it expired and I liked having that protection. I got First American Home Warranty and submitting claims to them has been fairly easy. I submitted my claims online and a vendor called me thereafter and sent me an appointment. When their tech arrived, he seemed knowledgeable and the problem was fixed. Overall, FAHW is a good company. Their warranty is good value for what I paid.

It took them over 2 months to fix the problem, including 3 service calls. After the second call, a second part was needed. After no communications from them in 2 weeks, I called the company and was told the part was backordered, but that the service fee of $75 would be refunded. It has been almost 2 months and no refund.

I was hoping that with this warranty it would be a good experience. I have only had to call once and I am dealing with a headache. The technician does not even have a website. They have a Facebook page that is loaded with bad reviews. I let First American know I was leery about the reviews but they said that is who they have. Well I found out the reviews are correct. The technician came out and took the 75.00. Stated he will order the parts and I have never heard from him since. I called First American last week and let them know it has been two weeks with no response and they stated last week that they reached out to him and he would set up an appointment that day.

FAHW needs to review their contractors. Been waiting almost a month for furnace to be fixed. Contractor came out 3 days after initial call and technician indicated it could be 3 days to 2 weeks for the part that is needed to be ordered to come in; we are way past that time frame. Temps have been in the 20s at night now, and it's under 60 degrees in the house. I have left a couple of messages with contractor, cannot get a return call to even get the status of the ordered party. Called FAHW and they said they cannot get a response as well. Bad service when they can't even get an update from their contractors. Completely unacceptable in this weather to be nearly a month without heat. Last call this morning we were told to call FAHW back, they will try to contact technician again... I am really hoping FAHW takes a step to correct this issue.

When I bought the house that I'm living in four years ago, it came with a First American Home Warranty that was paid for one year. When I make a claim, a phone call is easiest. I tell them my problem and they ask for my number, address, or account number. They also ask on when they can send somebody out, and that they will have the people call me and set that up. If I go online, it will take me 20 minutes to get to the right place I need to be. Then, I'll put in the wrong information or push the wrong button, and it'll erase everything.

I recently called First American to have my toilet and washing machine fixed. I called because I could not get it online. I tried several times and I was never able to get it so I called. Their computer system at this time should be looked at just to make sure people are getting through because I could not. I placed the call and got a response back that same day about who was assigned to the job. I got a call from the contractor the next day, and they were on their way. The contractor that was sent was pleasant. He knew what the problem was and he went on and did what he had to do. The contractor immediately saw what the problem was and that something had to be replaced. They went to their truck, found the item and replaced it. It worked perfectly since that time. I would recommend First American.

We went with our realtor's recommendation and got a First American home warranty. Thus far, submitting claims to them has been really easy. The technicians who have come to my home have both been great and on time. They called first and did a good job. Though they didn’t do more than they needed to, they got the problems fixed. Overall, we're very happy with First American's warranty. I recommend them.

Generally I am very patient with service companies due to The fact that I worked in customer service. However when a customer has had an issue from May 2018 to now November 2018 that is absolutely unacceptable. My husband and I went practically the entire summer without air... Because of this we were forced to continuously run fans, which then caused our electric bills to be over $300. They continue to work with Total Air Care who has come to our house several times claiming things to be fixed, however we continue to have the same issues.

First American Home Warranty gives us good coverage and I'm very happy with their service. We switched to a different provider once thinking that we would be getting a financially better coverage but then it turned out that it was not. First American has better service and we switched back. It's very easy to submit with them. I just go ahead and tell them what I need and they would reply and let me know which company will be fixing the issue. That company would then contact me and set up an appointment. It's a very efficient process. Also, the companies First American has sent us have also fixed our issues efficiently. People should look First American Home Warranty up.

I used First American's online site to file a claim with my garage door opener. It’s easier that way. I don’t have to wait for someone at the call center. The technician had to come back for parts. The claim worked alright.

I have been without a dryer for a month. The same problem happened this summer and it took weeks to fix. Now, after a month of back and forth, on hold for up to an hour at a time, calling every day, they left a new dryer in my garage, and the old one is still attached to the wall. I am unable to get in and out of my laundry room or garage. I called and no one will help me. THIS WARRANTY IS NOT WORTH THE MONEY. I truly would rather have just paid to get a new dryer and have it professionally installed.

I am glad that my realtor had seller purchase this for me. Though home was relatively new, had few issues pop up. First American Home Warranty provided good service and contractors work with replied to my needs very fast. May consider using again in near future.

We had a plumbing issue and called First American Home Warranty since the warranty came with the purchase of the home. We had just moved in the day before and discovered the toilets and showers were backing up. They sent Acrown Plumbing Construction Incorporated to help is out. The guys came on time, took off our toilet put it back on and said, “Can’t help you, this is not covered. $75 please.” We said we were not paying because he didn’t do anything. First American Home Warranty is taking sides with this plumbing company they sent out and are requiring us to pay the $75 just for him to tell us the problem was not covered. I call that a scam. We called another plumber out on our own and they snaked the plug out, no problem... Haven’t had any issues since.

We have had First American Home Warranty for four years and our most recent claim with them was for an issue with the dryer or washer. It stank and we couldn’t do laundry. My husband called in to submit the claim and it didn’t take long for the techs to come out. They had to order a part, so it took a few days, and they came back out. Overall, First American was fantastic.

This is the 2nd call back is about 4 weeks for my refrigerator which stopped cooling which means perishable food going bad. I was initially frustrated because the provider who repaired it the first time was unavailable and I certainly couldn’t wait more than a week for them to return. Therefore it was assigned to another provider which is fine but it just started the process over again at ground zero. This provider said There needed to be more parts ordered to repair it and they would return to put them in when they get there. The parts have been ordered and I wait as food continue to spoil and I continue to get bagged ice and a cooler for my food. It has now been almost two weeks and no word... FRUSTRATED!

Consumers! Please visit Yelp to see REAL consumer reviews about FAHW. ConsumerAffairs should not allow this company to create fake post about "how wonderful" their company is towards consumers... They are not! Homeowners who have paid for this insurance should be refunded for all expenses paid to FAHW. 1000s of Yelpers have given this company a 1 Star review. I hope ConsumerAffairs removes the fake post from their website about FAHW. This company is the worst! They don't cover anything! They charge the consumer $75.00 in service fees and profit off from a bad situation!

Submitting claims to First American is fairly easy, either over the phone or on the web. The feedback to get a claim open and going is usually pretty quick. The part that was a challenge was the initial signup. I wasn't sure how they link you directly to your house on the initial signup, and so I had to call in. First American's customer service has been great. There may be some cases of a language barrier, but overall, the reps are still able to understand. I deal with international business already, so that’s not something new. But for a straight-off-the-block person, that may be a little difficult. Some of the deals on trying to do an online initial startup don’t quite work. But overall, once you submit a claim, usually it gets assigned to a contractor, if not on the same day, within 24 hours. Then that contractor will give you a callback to schedule an appointment within 24 hours.

Our Realtor suggested First American as a warranty company when we bought our new house. They were the most highly rated from people that we know in the area and from our Realtor. It was very, very easy submitting a claim and they really did a great job. When we called First American, we had two electrical issues that were supposed to be fixed. The first electrician that they sent out to us was amazing but they did not do their part. The first time, they came out and assessed both problems. The second time, they said they were only going to fix one and if we wanted the second one fixed, we would have to pay another $75 service fee in order for them to come out and fix it.

Microwave went out 6 weeks ago. Numerous calls and emails still not repaired. Perhaps most disturbing is that the claim rep will not answer phone calls or emails but told the BBB that she had called and left messages on my phone 4 times as they want to replace the unit but cannot reach me. Very dishonest and unresponsive.

I'm completely disgusted that the first time I need to use this warranty the problem is not covered. I will not be renewing my warranty when it comes up. In my conversations with the salesman (who is no longer with the company) I was told basically everything was covered. I was just told washer and dryer are covered along with the roof, water heater, A/C etc. Now I find that the dryer isn't drying because the vent is clogged at the roof vent. I now find that clogged vents are not covered. I can't believe I fell for a scam. Live and learn.

First American Home Warranty is very quick on solving issues. We've been with them since 2009 and we've never had an issue with their customer service. It's very easy to submit a claim and every tech that has come out to our house have been very nice. They've easily explained issues and I haven't had one yet that hasn't fixed an issue. So, overall, we've had a good experience with this company. I've already recommended them to a friend who's going to buy a house.

We had First American for the first year paid for through the seller of our house when we bought it and we just renewed it. To submit a claim I go online and select whatever the appliance is that I’m having a problem with and the brand. They contact me usually the next business day to make an appointment to have somebody come look at it. Last time I had my dishwasher fixed. I had an online appointment. With another claim somebody had called me to set up an appointment. I’ve never had any problems with anybody. The contractors have also done a good job. I’ve had three people come so far. Twice it was the same guy, and then the last time, it was a different guy. They’re very professional. They came in and took care of my stuff.

It was great. Timely, professional and I appreciated the serviceman as he was friendly and assured me he could get the job done. Which he did. I always have great service from First American and I often recommend them. You should try them, they do a great job.

Let me first say, I had First American with my previous house for 15 years. No complaints. I bought this house two years after selling my previous home. So insisted on First American as my home warranty company in the closing contract. A home inspection and pest inspection were done mid August. Moved into my home mid Sept. The master shower on/ off shower valve broke, while in use.

Very pleased! Our dishwasher was replaced in a short period of time! The technician worked efficiently and did not make a mess. We couldn't be happier! First American had the appliance delivered to our home and the technician took the old one away.

Very well done. Could be a day or 2 quicker on items like the Furnace. But all in all, I am very happy. Bay Area is not bad. A little slow on calling back. Workers were all very helpful. Thank you for all your help.

ARM Collection for Arden'z Electrical Service - I recently received a bill for $30.00 from First American for service at my home on 08/22/16. This was the first time I received a bill for this service. Since this was over 2 years old, I sent a letter back asking for explanation of what the charges were for. I did not receive a reply and instead received a collection notice form ARM. This is not good customer relations. Otherwise the repair services has been fine. Thanks.

Never a waste of time and they make sure you are satisfied with repairs. The premium is fair and they will not "over repair" an appliance. When it needs replacing, they replace. My daughter recommended them and she is in the mortgage business! You have to be careful who you get you home repaired thru. I have has these folks for a number of years and would not change companies.

I have been a customer for approximately eight years. When I first became a customer I did have concerns to the point that I was once considering finding a new Home Warranty Company. However, I have seen First American grows in the areas of Customer Service satisfaction and the Contractors being employed by First American.