First American Home Warranty Reviews

Sears never showed up and didn't call until well into the time they were suppose to show. I stayed home all day waiting for them. Their excuse was they had a repair that ended up taking all day. Most service groups that recognize long delays should have cancelled well in advance. Not after they missed their time.

Very pleased with my warranty company. They send professional and knowledgeable technicians. I have been a customer for over 5 years or more. I have no complaints. I would highly recommendation First American Home Warranty company. Thank you for all you do.

Direct Connections Plumbing replaced the water heater. The company tends to spread itself thin, covering multiple areas and they only are in certain areas on 2 days a week. This is not acceptable for working clients. I asked your technician to find another company in our area that could work multiple days. He said that he could not, that I have to use the next available company. That is not acceptable, lacking flexibility. I am looking for another insurance company due to the lack of flexibility and constantly using companies that come to our area only one or two days a week.

The drain line for the washing machine was blocked, there by making it impossible to use my washing machine. After two misdiagnosed opinions of the problem, a third plumber diagnosed it correctly, and First American stood by the solution. Thank you First American!

The service was very easy to schedule and fast. Billy's Plumbing was very fast, friendly and clean. He came on a rainy day and put on shoe protectors so not to get my new floors dirty. He was very knowledgeable and quick.

The first service call ($75) resulted in nothing that was the fault of the referred company - Pure Pool (Ventura, CA) - as the indicator light was no longer active and the spa worked while the technician was here. One week later, the indicator came on again and the Spa was dead. I researched online and contacted a manufacturer's rep - so I knew exactly what needed to be done - and told Pure Pool after logging another call with First American Home Warranty.

I always submit my claims online. It is very convenient. I also like everything about the contractors that they've sent out.

I purchased First American Home Warranty for utilities and appliances. We started having issues with one of the HVAC units. The company sent someone from a company called Elite Heating and Air. The guy told us that I needed to have the coil replaced and that they would send me a quote. The quote came to be $1325 OUT OF POCKET. I called my local guy and he said he could do it for $1600. When I asked for a breakdown of the cost, FA sent me this: $250 Drain Line MOD, $200 Copper Line MOD, 150 Locking Caps CODE, $200 Inline Float Switch CODE, $350 Mastic and Insulation CODE, $175 Piping Insulation CODE. These prices are outrageous. Eg. Locking caps can be purchased for $20 and they just screw on.

This company makes no effort to replace appliances, but replace broken parts from China. My refrigerator has been repaired 3 times, and they still will not replace it, rather just keep fixing the parts. Same experience with my AC unit, every year, it breaks down, and every year they just replace the parts. Same for the pool pump. Pump broke down this summer and I ended up paying out of pocket for new pump because the company denied the claim for a new pump. I am in the process of just finding a new company, so if you can avoid them First American, do it!

I’ve been a customer for three years now. I switched to First American Home Warranty from another warranty provider, and the difference is as clear as night and day. The old company didn’t have an online claiming option and made me sign a lot of paperwork. First American, on the other hand, has an online process and that process is straightforward and easy to understand, even for an old guy like me!

The central air conditioner and the dishwasher have been repaired. They did a fine job otherwise I wouldn't have signed up again! Had I used my AC person that I normally use, the cost would have been $9,000! I'm really glad I used your service. As for the dishwasher, it took two separate appointments to fix the leak, but fix it they did. Thank you.

I've had First American coverage for 33 years. I've had it from the beginning of when I owned this place. They take care of my emergencies. It’s good to have someone that knows who to call when I need something taken care of or that needs fixing. The cost of the coverage seems to be okay. It’s cheaper than going directly to a contractor. I recently had a problem that I needed a plumber for and the plumber worked fine. I had a leak in my garbage disposal and he agreed with me and replaced the garbage disposal. I also needed a pest control out because I had an infestation that needed to be dealt with. Pest control is part of the list in my contract and the pest control guy set up some traps in the garage. I’m very satisfied with First American's problem coverage. I wish they would cover preventative maintenance as well so that it wouldn’t get to the point of being an emergency.

The problem was resolved promptly. The heat and air service I recieved was not good and American warranty company made it right. I was wrong to take my frustrations out on American home warranty.

Gentleman was very polite and fixed the issue. I do wish the service was performed sooner. I called to report but it took several days for someone to contact me. Next time I will call directly once I call to report.

First, the incorrect part ordered for our heating system, was repaired the day before Thanksgiving, today it is making the same sound, and no heat. This is absolutely ridiculous. My house is COLD and I have to put in another ticket for the exact same thing.

My son-in-law had his house covered by First American so he recommended them to me. I've had them for a year and a half now, and filing a claim has been an easy process. They have very good customer service. The people that they've sent out were very professional and they solved the problems quickly. I’m a very satisfied customer.

First American Home Warranty thank your quick response to our plumbing issue with our new home. The customer service department was a pleasure to work. They contacted us several times before and after the contractor. The contracted company called us and scheduled right away and when they arrived fixed our problem right correctly the first time.

I just wanted someone to come and check my heating to see if it was working properly. He looked inside the unit and said that it was working. Now I feel better what with the colder weather coming, especially early morning.

Have had to use my policy twice and both times I was pleased with the results. I feel confident that whatever my issue is that American Home Warranty will provide me with an acceptable resolution. The only issue I've ever experienced is that the contractors that are part of the process sometimes are a little slow in getting information back to me. Other than that I've been very satisfied with the services that American Home Warranty has provided to me.

I went online to submit a claim for the oven. The contractor was nice and very professional. They did a really good job.

My 1997 COVERED spa finally gave out. FAHW said they would of course cover it. Problem starts when they cannot find replacement parts for it. Fast forward a few months and they finally get in touch with me and tell me they will be replacing my spa. They offer me NOTHING like what I already have, but tell Me take it or leave it. I complain. I am told they WILL replace with a like or same unit per My contract with them. It’s been 8 months and I still have no spa. They claim they have found the parts to repair my spa without buying me a new one HOWEVER they are having trouble actually getting all the parts. How long is too long to wait for them to fix something per my contract? All other service visits with them have been acceptable except this one!

I’ve been a real estate broker for 30 years and First American has been my company of choice. They seem to be the best for my clients. They have covered any issue that was essential. And when the time came for me to sell my house, I thought it was a good idea to use them. Their claims process was very seamless. Their contractors came out, they handled the problem, and that was the end of it. I had the house covered a year before I sold it and they came out and fixed it once before, and this was another fix for it. Home warranty is essential for peace of mind as opposed to new purchase.

Water leak was found and repaired but damage caused was corrected by On The Horizon sent by First American to assess and repair. The repairs were done quickly and damaged areas were replaced and repainted expertly. Thanks to First American and On The Horizon for a job well done.

Were very quick to diagnose problem, and provide service and knowledge. Thank you for your service! Did an amazing job and was able to show me what exactly was wrong with the unit, which was both the blower motor, and conductor.

I had 3 separate transaction with FA. All were great. It was smooth and easy to navigate and best of all closed on time. They accommodated my out of town travel and were helpful over the phone as well. Great overall experience.

Bad experience with this company. My advise is not to believe them when they trying to sell and just not to use them. You're paying all year long and when you have a problem it take 2 months (you still paying the monthly fee+$75 service fee) and then they told you it is not cover. Wasting of money and a lot of time.

First American has been pretty responsive to my request. They repaired the issues that I had so it's been okay. The only issue I may have is when they clean my pool filters. They had a problem getting someone out. But other than that it has been okay. I recommend them to my friends.

Run Run Run.... do not sign up for this home warranty company service. They will not keep their end of the contract. Called on an emergency hot water heater repair and 4 days later got a call from a sub par plumber. No cards, no lettering on the truck, this guy could barely walk. He even made a comment that he kept his weight on so he didn’t have to crawl under houses.

I'm embarrassed to say how many years we paid for this home warranty despite frequent episodes of poor service from the technicians they contract with. The only reason we held on to it is because we have a very AC unit that was covered by the warranty. However, we've decided to take our chances with the AC because it's not worth the headache or the money to stay with First American. We had a water heater that started leaking on a Friday afternoon and had to be turned off because it was causing water damage in our garage. First American said a technician would contact us within a few hours. No one ever did because the technicians they contacted weren't open on the weekend.

After spending over $600 on multiple service calls, not one single thing has been fixed. While trying to be patient to allow time for part delivery, follow up etc they close the case in 30 days without any resolution. Despite escalation to the highest level they allow, still nothing has been done. The technicians will advise you need a part or something needs to be replaced and they will "check contract to see if services/part are covered" and despite having the premium upgrade, nothing has yet to be fixed. A toilet bowl needs replacing, refrigerator freezing all food items, bath tub needs parts replaced, not a single thing is addressed. Just talked around etc. DO NOT fall for these scam companies.

I am currently on the phone with First American Home Warranty trying to change who was assigned to fix my hot water heater. The company that was assigned I looked up online and saw that they had TERRIBLE reviews...everyone was saying that the guy made them uncomfortable, did not fix the problem, and they would give them zero stars if possible. I do not want to use someone that literally has 1 out of 5 stars in reviews, but I am told that they will not change it.

I had an issue about a month ago where my icemaker on my freezer in my kitchen wasn’t working. I called First American up and they sent over Absolute Comfort. A gentleman came, looked at my freezer, said we needed to order a part, and left. I paid him the $75 deductible that I have with them and I sent them a check so they could go ahead and get everything started. But lo and behold, the company wasn’t returning my calls when they were coming back. Weeks were passing and I finally got to an office manager at the company. They turned around and said that the part was not covered. I told them that I just spoke to my insurance company and they said it was covered. They were terrible and horrible.

I purchased a house in Sacramento a few years ago, and it wasn’t exactly in great shape. We spent a lot of money refurbishing the pipes, the wiring, and the heating. But we knew we couldn’t afford that amount again, so I signed up with First American. Since then, they’ve helped me and my family save a lot on repairs.

I have been with them for 12 years. The last two years have been the worst. Basically they didn’t cover anything. Anything they came out to fix never really got fixed and they charge me the $75 whether they fixed it or not. Spent the whole year fighting with them. They used to be very good. I have four months left on it I’m not even going to use. It’s cheaper just to ensure yourself. People they send out are the worst. I had a stuff sewer pipe. The plumber showed up with no snake even know what we do we were supposed to and do the sewer they still charge me the $75.

When my freezer stopped working while I was out of town, I lost all my frozen food. I called First American and they sent out a repairman the following week. The freezer stopped working again within a few hours. I had 3 subsequent service calls over the next 2 weeks and it was then determined that the freezer could not be repaired. First American then notified me that they would send me a cash settlement, rather than replace the freezer. First American were very reasonable on their settlement and I was pleased as a result and was able to purchase another freezer. The only problem was with the actual repair company in having to make 4 service calls only to determine the freezer was not repairable.

Fixed my shower faucet. I experience a leak in my upstairs bathroom that was a concern so I called my home warranty, and they was right on it. However the company that they recommended was okay. They give me the runaround about getting it fix but my home warranty manage to get them out here.

First American Home Warranty honors their product and has excellent customer service. I recently reported my washer stopped working. After they were not able to repair it, they ordered a new one. I would most definitely recommend them to my family and friends.

When I called because of problems with how my garage door opened and didn't at times and a separate time for electrical issues, the staff were professional, helpful and friendly. The two companies they referred to address the issues, Sears Garage Solutions and Blue Dot Electric, both of Las Cruces NM were excellent in solving the problems and providing me information to address any further issues.

I prefer to do claims over the phone as I don't like recorders sometimes. I've had three and the technicians that came out have all been good. It just took a little while for the one to respond back to me but that was fine. When I had to have them redo both things, they would come back and redo it. With the plumbing, it took the next three days but at least we caught the water leak. We had two toilets and then we knew how to turn the ice maker off until they came back the second time. The plumber replaced the flapper on the toilet. An hour after it started leaking. He was gonna come and do another flapper and my husband told him to replace all of it and we haven't had any problem since. First American uses the best repair guys and it's been good so far.

Our oven quit working after a power outage damaged the control module. We were cooking within a week. Great Service! We’ve had other appliances fail and First American always had a reliable service company at our house in a day or two to correct the issues. Highly recommend them!

They repaired my washer, dryer and replaced my overhead microwave. It was a very easy procedure. The Technician was very knowledgeable. Did a very professional job. It did a little while before the parts came in. And will had to reorder a part. We are completely satisfied with the job order being done correctly.

So far of the five things I have called for- three things were covered because technically someone could make it work (albeit in one case that someone was a plumber who doesn’t live here and not one of the people who does live here and cannot make it work), one thing was called preexisting which ya know the 30 yr old home is preexisting so that seems flimsy, and one thing is simply not covered despite being a major electrical flaw. What do they cover? Honestly I doubt I will learn because I see little point in calling them. Oh and when I reported my frustrations over my $75 charges only to have someone say, "Sorry can’t help you," the representative kept trying to argue the company’s side of things.

When I tested my basement sump pump by filling the sump with water, it took over 15 minutes to "pump" water out of the sump. By every plumber's standard this is a fault and either the sump or the valve needs to be replaced or inspected. First American charges a service fee of $75 regardless of whether the technician fixes the issue or not. The technician did not inspect the sump, but agreed that over 15 minutes to clear the sump pit of clear water indicated a non-working sump pump.

Our refrigerator went out 14 days ago, and still cannot get repaired or replaced. We have been having trouble with First American Home Warranty trying to resolve the solution to our problem. Every time we call them we get the same runaround and they tell us that they’re trying to resolve the problem and still the problem has not been resolved. FOURTEEN DAYS WITHOUT A REFRIGERATOR!!!! Now how humane is that. We now have mold growing in our refrigerator, so now we’re going to have to pay to get it removed, and hopefully it gets removed completely. We have a 7 MONTH BABY BOY, we have to constantly throw his food away because we don’t have any means of keeping it fresh for him.

Sometimes, issues arise unexpectedly, so I have to place an order and the website really works for me. It’s easy to access their website and it’s very manageable. I can place orders online without contacting First American. That is very convenient for me because I don’t have to wait for a long time on the phone. And the response time is very quick. The system automatically displays the message of the claim and assigns a contractor based on my needs. Then, the contractor calls me in less than 24 hours.

I have had this company since I initially purchased my house since 2015. I have used the warranty services numerous times. Each time I was less than satisfied. This isn't due to the repair companies but more so of the warranty company, The warranty company constantly goes past their set timelines for repairs based solely on their lack of communication with the vendor it directs for repairs. I haven't had a repair completed any less than 14 days. That's been every repair (5) total now.

On November 12, 2019 I called First American to renew my policy, one I had had for a year. This was a renewal of the policy, not a new policy, and I was told it could be used without a waiting period. I was also told I had 30 days to cancel it. On November 14th I called to have a service technician sent to the home to inspect an issue with the heating system. My policy had coverage for heating issues and ductwork. An appointment was scheduled with my tenants for November 20th, 2019. At this time, I was charged $75 for a service call, which I paid.

I value professionalism more than anything else, and the people at First American Home Warranty have been exceptional – from the lady who takes my calls to the repair crew they send out on service calls. I have nothing but good words for the fine men and women who work at FAHW.

On multiple occasions I have made claims at the cost of $75 only to find they send the absolute worst repair service provider who rarely show up let alone on time and have little to no knowledge needed to make repair. Never have they sent me a repair service whose yelp review/stars were more than the given one. Most reviews start out with "if I could give negative stars I would". FAHW is scraping the bottom of the barrel in finding the cheapest repair service and inviting them into your home to make situations often worse than before they arrived. If an issue goes unsolved or without repair be it incompetent or no show FAHW refuses to reimburse you for the service call fee. You will end up wasting your time, money and sanity on this joke of a warranty service.

I had one problem with them when they replaced my fan in the living room. They didn’t replace it with the kind that we had which was a good brand. It was about the same price, but it was making a humming noise. They said too bad they wouldn't do anything about it. So, I was a little disappointed on that and that they didn’t find out why it was making a humming noise. But First American have been prompt on doing their stuff. We've been with them for over five years and the contractors have been good. When filing a claim, I do it online which is the easiest.

It’s been a year and a half that I've been covered with First American Home Warranty. It feels like a little bit of a safety net if something bad goes wrong, that you don’t have to shell out a ton of money all at the same time. Renewing with them and submitting a claim were easy to do. The technician was also very good.

My friend gave First American good marks. In the past, I thought submitting a claim was easy. I prefer to call and my interactions with their representatives have been very positive. I've had First American Home Warranty for about 10 years and I enjoy having them. It was this last time that I did not enjoy what I went through. I had a refrigerator that I couldn't use for about two months. The first vendor that came over to fix it, found what the problem, ordered the part, came back and then said the part blew out again. But then, after about a month or so, he wouldn't return my telephone calls, so I went back to First American to say the guy was not working. They also told me the guy had not called and talked to them about the parts he had ordered.

We had a leak in our water heater and had to replace it. We covered the cost out of pocket due to the urgency of the situation and First American said they would reimburse us for some of the costs for replacement. After submitting receipts and multiple emails and phone calls, they have not responded. Then today, on Thanksgiving, we found a massive leak in the water pipe supplying our house. We called First American and were told that they would "try" to get in touch with a plumber but could not guarantee service today because it is a holiday. We live in Los Angeles, where there is NO shortage of plumbers who offer 24/7 service for emergencies, so this is hard to believe. Now we are without water and have no idea when we will get it back.

I've been with First American for 11 years. They're responsive and they get things taken care of. When I submit my claims, I call and I go online as well. I like doing it online better, but if I need something done quicker, I'd rather talk to a representative. I like talking to people when I got an issue. Within the same day is normally when I get a response. When I do online, they respond via email. And then when I call up, they’re typing up the work order right then and there. There’s never been a delay. Overall, the technicians have been good. But some didn’t seem like they had too much experience when it came to air conditioning. They came in an old junky truck and they really couldn’t figure out the problem. They overloaded the unit with Freon, then they said, “Oh, that's wrong,” then they did something else. It finally started working again.

After the posting of this review, the company contacted me and refunded the deductible. I am disappointed that is how it had to get resolved but I am pleased they took the time to review my request and with the results.

I had First American before and I got them again now to make sure things are done right in my home. I call them when I have claims and the representatives are very nice. They usually say that a contractor will come out within 24 hours. The last contractor who came out to fix the stove kept changing the date and kept saying he was sick. So, it took about 3 or 4 days before I got my stove fixed. And then, he ordered the wrong part for one of the parts for the knob on top of the stove. The stove works, but the knob sticks out and it's not supposed to stick out. Other than that, I would still recommend First American because if I have problems within my home, I can get it repaired within a reasonable amount of time.

If you’re looking for a warranty company who will protect your appliances and keep them in shape, I recommend First American Home Warranty. Not only do they go to your place almost as soon as you call them, they are also very helpful and quick to reply to my messages.

My house is old and paid for, so there's no reason not to protect it against all those things that could go wrong with an older house. I heard about First American Home Warranty through a friend and I signed up with them. The first time I had a claim with them was frustrating because you have to understand that they want to repair rather than replace. But once you understand that they're gonna come out and try to find a way to fix it, even though it might not be fixable, you'd deal with it. So, I have no problem with the process once I understood it.

I have two properties covered by First American and I'm pleased with them. Filing claims with them has been easy and depending on the problem, I submit them over the phone or online. If it's something that has a little bit more detail, you call them and they're great. But I prefer doing it online because I could deal with it.

Our hot water heater went out and after speaking to 2 reps the best they could do is a 5 day wait. This is after paying $75 up front for the claim. They told me this is within their timeline of what's reasonable. 5 days of cold showers is reasonable? I called to cancel my claim to take care of it myself and they sounded happy. It's a scam to get your initial payment then not have to take care of service. By the way I have the premium plan. Don't waste your time.

Excellent job. Contractor was very personable and did a great job. Only problem was lack of communication by First American notifying me that I had to approve additional charges before unit could be ordered so there was a bit of a lag there.

It was very easy navigating the website of First American. When I submitted a claim, I went online, I submitted it, and it was great. It was easier than I thought it would be. I had a very positive experience with the contractors that they sent as well. The quality of work performed was excellent.

I've been with First American for three years now. It's easy submitting a claim. It's simple and fast. I’ve also never had a complaint about any of the technicians that they sent. Everything that we needed fixed was fixed.

Have not heard a thing from 11/18. Charge my credit card. My dryer still not right. Shut off button not working. Sticks when you open door. What's up? Would like a response other than reviews. Only emails were 3 reviews.

I'm very disappointed that been paying this warranty and when I need service they will say that is not cover when I have copy of the contract and say everything that is cover. First American Home Warranty is a scam. They love to get your money every month but when you need service they don't want give service. I had to pay out of pocket to fix my problem because they didn't help me that all. I will not recommend this to anyone who's looking for home warranty. They might have 5 Star everywhere here but it's all lie. They don't do what they said. All this is a scam just to get money.

We thought getting a home warranty was a good idea because appliances are expensive, and it’d be easier if we do it that way. We've been with First American for two and a half years now and submitting a claim has been fine. The last time, we didn't have a great experience though. It was our refrigerator. The man said he was going for parts but he never called back. When we called back, we got voicemail. I called First American Home Warranty. They couldn’t get in touch with them. We finally had to go out and buy a refrigerator, but we were compensated by First American for it. It's well worth to have.

Stay away from this company. Better throw your money directly to the trash. After two weeks calling daily with no one calling back I get an appointment with a plumber from the insurance. He said that our shower broke because we misused it, so we have to pay the insurance+ the visit of his plumber+ our plumber and loose hours calling this company. Of course, the plumber we hired said that they did not see anything out of the ordinary in our shower, only normal wear and tear.

We had the central vacuum fixed, the doorbells fixed and at my own expense the blinds fixed. It was easy to schedule the repairs. The items were fixed the first time. The workers were courteous and thoughtful. The repairs seem to have worked.

Toilet was leaking where tank joins bowl. Technician came in and replaced seal. Work was done in less than 15 minutes. Technician was very good at explaining the problem, he was very courteous and polite. I was extremely satisfied with the work accomplished.

Client of 15 years here. They have never given me a hard time about my claims, they are polite and are very responsive if I have any problems. They even covered my water heater even though it was a very old system.

They get you to buy their Home Warranty but when you need service on your appliances they take forever to get a repair person to come out. I finally cancelled them and went with Choice Home warranty.

Service Request Opened with First American Home Warranty (FAHW): August 22nd. Heating and Cooling Experts (HCE) saying compressor needs replaced September 16th. Several calls happen to FAHW to get them to even acknowledge the request from HCE. HCE scheduled on October 16th to replace part. They call the morning of to say that First American has yet to order the part. Several back and forth calls to First American to get them to order the part. They were being difficult and claimed they were waiting on the order notes from Heating and Cooling Experts before they could order the parts.

Horrible experience. Signed up for pool protection. Provided copy of inspection and two quotes to fix leaking pump. They sent guy out and said preexisting crack in pump that had not leaked until I called them. They told me to get it fixed and they would reimburse. I did and not denying claim. Horrible. Distrustful. Deceitful company. Do not waste money with them. They should be sued for their continued practices of denying. Lying etc.

Was replaced by Sears. I tried to fill out the form e-mailed but it would not let me complete. The work was well done and the washer & dryer are working fine. They were clean and efficient. They had to change the day to install but came on Monday, the next business day.

Very nice service. Quick and easy. After just one day when I called to make a claim for my washer machine problem, First American Home Warranty sent a company to contact me for repair. Knowing that the machine could not be repaired, they quickly offered to exchange a new one or cash out for us. And I received the check in a week.

We had our sink drain clog up a few weeks ago. We called up FAHW and reported as such. They had a plumber out to our house within 48 hours. The plumber, Shawn, showed up. I explained what I had already tried. He said he knew exactly what the issue was and went to his truck and got his tools. He had finished the job in about 15 minutes. We were super happy with the service and professionalism that Shawn provided.

Dryer repair. Very pleased with the service, timely manner to come to my home and make necessary repairs. Initial contact to completing the job was very good. Contacting customer service is done easily and friendly and helpful employees. Have recommended to all my friends!

FAHW has it down pat. As soon as I report my issue online, a service provider is assigned to me and contacts me within 24 hours! I've never been disappointed in the level of good customer service or communication. Highly recommend!

I contacted them regarding my pool water heater turning off and on and the smell of smoke coming out of somewhere. They charged me $75 to send a tech out to determine the igniter needed to be replaced and my bubbler was not working. They replaced the igniter but contacted me the next day to tell me the additional Pool and spa warranty purchased did not cover to fix or replace the bubbler. What a surprise. Of course it didn’t. Not only that, whatever the tech did to my equipment when he was here, we noticed the next day our spa was almost completely emptied out.

I heard a lot about some warranty companies being a waste of time and money. This is not the case here. I have had a few things go out in my home and they have never failed to come through with a repair or replacement. I have another home with a different warranty company, I will be changing when that contract is up. Thanks to First American.

Need to re-evaluate who denials work. If a customers pays out of pocket for a 2nd opinion and it's covered it should be considered to be covered at that time. Customers can not live without water, stoves, fridge for weeks while waiting for you to respond.

First American Home Warranty was with our house. We got it for protection and our Realtor suggested it. When filing claims, we started doing it online, but then we ended up doing it on the phone. When we put in the cell phone, it just locked up and it didn't continue. Then the contractor they send comes at night as he has another job in daytime. We’ve had him come out twice already for the problem. Now we're waiting on a bigger problem, so he’d have to come back out again, but not for the same thing. He’s a good guy.

We had excellent service with the electrician you sent to take care of our electrical problem! He was efficient, hardworking, and extremely knowledgeable! We are so happy that we have our home warranty with you, First American Home Warranty. I recommend First American to anyone who wants to feel secure.

My plumbing service was great. Communication was perfect. Called right away and told us what they were doing the whole time. Explained everything. Very nice service. Would use again. Thanks for all your help.

The company evaluated our unit and it was not able to be repaired. As a result they authorized a comparable settlement option to be decided on. We had two options to settle this claim and we chose to settle it. Thank you to First American Home Warranty for bringing this claim to conclusion. We truly appreciate it.

We popped a GFI outlet. We called First American Home Warranty and the tech came out and explained everything to us. He did a really good job and it was an easy fix. Then we had a bathroom valve that was leaking water. First American sent the techs out quickly and they fixed the valve that was leaking. They also found and fixed a serious leak by the washer which could’ve caused my house a lot of damage.

Submitting claims to FAHW has been easy. One time, we had a washer problem and the technician who originally came out was awesome. However, the guys whom GE sent to replace my unit were absolutely horrible. Still, First American's rep was very apologetic. We needed to get a new washer from FAHW and the rep whom I spoke to, Kieth, gave us our options, called and followed up. He was wonderful. I'd recommend First American.

I requested service twice from them. One time was for a locksmith and the other time it was for my exhaust fan. Both times they made it difficult for me to accommodate their schedule. They give a 4 hr. window and the contractor has to order parts only when they are on-site, which means there will be two service calls at least, so need to sacrifice 8 hr. for a simple job. And the contractor’s workmanship is only good for 30 days. My exhaust stopped working after 2 weeks from repair and I delayed in contacting them and by the time I called it was past 30 days. Now I had to again pay $75 service fee to get it initiated. There are a lot of little thing they do to create annoyance so you don't use their service. I hope I never signed up for their service.

I have never had a more frustrating time with a warranty company than I have had with First American. My 85 year old parents moved to Fayetteville NC and were left for weeks without working heat in their home in the fall season while we called and made new case after new case. Each time a case was opened they charged or tried to charge my parents a $75 service fee for the same issues with their 2 furnaces. Next we filed a claim for a plumbing issue and they sent a company that came and charged $75 again and didn't fix their bathroom issue. We had to track the plumber down and after 7 days, they told us that the warranty didn't cover the job that needed to be done. I've never seen a warranty service or companies who are doing this for a living be so lax or non responsive when getting back with its customers. BEWARE when you get a home warranty form First American as we suffered over the entire process working with them.

I have been a loyal customer of First American for the last two years. I have had zero problems with them until now. My contract expired in September. As I went to renew the contract I was told by an employee to call and it would be handled. I did so, but was instead given a new contract instead of having my prior one renewed. This meant that I had to wait 30 days before I could make any service requests. I called this morning to explain the situation and I was told by another employee that he would cancel the new contract and renew my previous one. Before that could be completed, his call dropped. I call back and another employee tells me the same. I ask him, just to be sure, if I would be having my prior contract renewed. He said yes.

Our furnace was not working and we submitted a claim via their website. After two days of not hearing back from them, I sent an online chat message on their website and they said that the claim was not submitted correctly. They then sent us a Sears technician and charged us $75. The guy inspected and spoke to First American and told us that the insurance company has authorized to replace the furnace.

My mortgage broker recommended me to First American and things have been good with them so far. Submitting claims has been relatively easy. FAHW has been user-friendly and information is disseminated to me if it is needed. My wife filed a claim on a water heater that was leaking and the technician who came communicated with me via text. He handled things and kept me notified of everything that was going on.

The people you have sent to repair our pool are having such bad reputation and hardly work on repair properly. So bad for company I trusted. And you should all know that by my review, now world will know how badly you treat your clients after taking money. Very bad. Shame!!!

We recently purchased a home and First American Home Warranty was the company selected by the sellers. On 11/10/19, a Sunday, we contacted First American regarding a major electrical issue we found after we started smelling burning plastic and nearly had an electrical fire. The company told us it would be 24-48 hours before they could assign a contractor. My husband insisted this be treated as an emergency considering the wiring was faulty and could cause a house fire. We had to shut the circuit off while we waited. They said they would escalate the call and try to find a contractor.

My dishwasher would just start even though I did not even touch it. And it happened randomly. I eventually had to remove power. The repair person was very accommodating, explained his repair and the unit works perfectly He answered all my questions. Highly recommended individual!

First American's claims process was surprisingly simple and painless. I made a call to file a claim and talked to someone who’s very nice. They helped me know what steps to take and what the next step would be. And their contractors did good quality work. It's very valuable having a warranty, for things go wrong and it’s nice to feel protected when they do. I’ve only had the one issue so far and First American has competently fixed it.

As a first-time homeowner, one of the best things I bought is my home warranty. A few weeks after moving into my house, my fridge, dishwasher, and water heater all stopped working. I couldn't figure out what was wrong, so I called them. They fixed it really quickly!

I have been in discussion with First American regarding a broken cooktop for over two months. They have made one mistake after another - the vendor they chose to measure the broken stove took the wrong measurements and they take no liability for this. Not only are we now over 2 months without a stove but they want to charge us 25% restocking fee for the wrong item that they had delivered. It is unbelievably unprofessional and a very poor quality of service.

The record at First American to put a claim in was a nightmare. It was very difficult. So, I put in my address, and I didn’t get it. I only got a four-digit street address, so I do not know why it would be so difficult. I would like them to make it much easier to put claims in and for me not have to sit on the phone for a very long time waiting for a live person. You could wait for three seconds or you could wait 20 minutes to get a live person. The record does not understand English as well as it should.

Great service! I reported the problem 10 pm Oct. 25. The first telephone response was Oct. 27 12 noon. The job was completed Oct. 29 by noon time. The people responding were good according to my renter who actually witnessed the job on site. This is a Rental Property that I am paying for and I registered to First American Home Warranty. Thanks.

The technician was very nice and got right on the job. It didn't take him long at all. I would use him again. My experience with First American Home Warranty has been very good and I truly appreciate having them.

It was amazing service. I was beyond pleased with the quick service. The customer service staff who attended was so helpful. She put me on hold and made few phone calls and within few minutes she had my appointment set for next day. Thank you.

This was my first opportunity to use my warranty with First American Home Warranty. My water heater quit and as I normally do I made an attempt to repair it myself which turned out to be a poor move on my part. Then I decided what had to the problem since my first attempt didn’t work and I called a supply house, only to find out that this part was more than double what my service fee would be on my warranty program. This was more than enough to make me decide to try out my warranty. I then made a call to First American and they were very friendly and very professional. Within only a few minutes they had an understanding of my problem and had given me the telephone number of the local business that would take care of my problem. Being that this fell on a weekend I was unable to contact the repair facility until Monday morning but repairs were still completed on Tuesday. I am very satisfied with First American Home Warranty.

22 year old microwave was unable to be repaired. After a delay of a couple of weeks they authorized replacement. My other appliances are newer and Stainless Steel. FA would only authorize a white microwave. Even though I offered to pay the difference they still would only provide a white microwave. They did agree to send a check so I could buy my own, but then I had to do the install and discard the old one.

I was happy that they were able to fix the problem and the men that came knew what to look for and I was very happy with the outcome. Thank you for the quick response to my call for getting my hair conditioner to work well again.

They charge you $75 to call a plumber for you. Then they have plenty of reasons not to cover whatever it is that you have going on. I realize that a water pipe up against the sheet rock, due to some past moron is not normal wear and tear, but it is certainly not normal and should be covered by warranty. So it's not. Fine. Just don't charge me $75 to call a plumber for me. That is insane! Next time, I'll call my own repair guy, pay for it myself, and be $75 richer for not paying for their warranty. I'll most likely be dumping this company. I'm paying for their SUVs, not for home protection.

We had some damages that needed repairs that fell under the coverage from First American and we got in contact with them. The first representative who answered the phone told me that I wasn’t covered for what I needed repaired or replaced. Maybe he lacked knowledge or he was reading something wrong. They need to give me the right information to begin with. He was so certain that I wasn’t covered.

I appreciate your local rep in Amarillo. We are revising this to be an owner coverage. I am a realtor and an owner. Alice ** is our rep. She is always helpful. She is converting what I did online to owner coverage not buyer coverage. I have used her on many homes we home.

Our oven would not work and it was frustrating. I remember we had a home warranty. The contractor was so knowledgeable and detected the problem after searching. He was so respectable and kept the area clean. I was very impressed with how well he knew the parts and running of the oven side and out.

I made a service request on 10/18/19; they were quick in assigning a contractor to request. Contractor came within a day or two to inspect our dryer; he determined we needed a new motor and that they were going to order and be back by the end of the week. Contractor scheduled us 3 times and didn't show!!! Almost a month later and we still cannot get an amount of a check to cash us out since we had to buy a new dryer that was not in our budget by any means! Very frustrating, countless calls from us to them and we still cannot get this resolved! I suggest you shop around and look at consumer reviews when you pick a home warranty. DO NOT pick First American! They don't work with good contractors and basically take any company that wants to work with them.

To make a VERY long story short, and in solidarity to consumers like me, I hope you will know what you're signing for before entering into business with First American Home Buyers. First, they withdraw your deductible from your account immediately after receiving the service request, way before service is provided. Second, a Service request placed since last Thursday was only processed on the following Tuesday.

I have filed claims with First American Home Warranty over the last five years, and every single time the response has been quick and timely. Thank you! Hassle-free service and worth the amount of attention they give to each case.

I just bought a house a couple weeks ago, and my Realtor told me about First American. I called and filed a claim and everything was fine with the customer service. I asked to have a guy come out and rekey the doors. Next day, the guy rekeyed my house, so everything went great.

My husband and I purchased a new home and our realtor had the sellers provide us with a home warranty. We figured, "hey, this is great. One less worry". In the first month, we found out that the shower stall in our master bath was cracked and needed to be replaced. I called and spoke with a woman who told me that they wouldn't cover that because they don't know how it was cracked. Ok, I get it. I just let it go and moved on.

I spent 50 hours on the phone with this company trying to repair a broken collar on a pool pump. The kicker is their sub broke it. I had him on video camera. I live in the 3rd largest city in the US. Only two contractors. One who works out of his garage an hour and a half away and the other refused to do the work. He said it was too much work for how little they pay him. The first contractor I had on tape breaking my equipment refused to return. I finally got pre authorization in writing that they would reimburse me 150 dollars to use my own guy and then to let them know the price.

First American came with the house when we bought it. Submitting claims is very easy, but it was easier years ago than it is today. I noticed that they want you to do it online or over the phone versus talking to a person now. I like talking to a person. I also noticed that the people that they contract with are coming from further away. The company has to travel an hour to get to us. Their contractors all seemed to be nice. I had a problem with one of them and I commented to them. But then, they sent out the same company again even though I asked them not to. Nevetheless, their customer service has always been good.

This warranty is basically a joke. Called to have my plumbing fixed. Sent out inexperienced workers, constantly cancelled appointments (to be fair I think one of the contractors was drunk when they set up my second appointment on a Sunday?), mixed info from representatives and management. The contractors just want to get paid for coming and do no real work or good. They insisted it was my septic tank, which is not covered, even though none of the contractors ever opened the tank, at all. I would definitely not recommend this company.

This is the second year that I’ve been with First American and so far, I've had no problems but if your heat goes out on a weekend, it's not gonna get fixed until you get to a normal day. They are weak on weekend service and if it's a water heater or a heater in the dead of winter, that's not a good thing to happen. Their weekend people who answer the phone either don't know what they're doing, or they don't have the ability or the authorization to do something. I would call back several times and I would notice all of a sudden that it miraculously wasn't a big problem when it hit Monday morning. As a consumer, I can't help it that it happened on Saturday. Some people lose their heat on a weekend and it's 20 degrees. You tend to get a little aggravated and then, when the people on the phone tell you it’s a weekend and they don't have anybody in my area, it’s unacceptable. They didn't tell me that when I renewed my contract.

Our realtor provided a warranty from First American for our new home in Los Altos, CA. After 9 weeks into the new home, our water heater is broken. We are now 3 technician visits and 2 weeks into this process with First American Home warranty and still do not have usable hot water at our house.... This very disappointing. They have documented that the water heater is mechanically broken: (a) the drain valve does not work, (b) the temperature and pressure safety valve does not work, (c) the tank lining is broken and we are getting significant brown stuff in our water from all of the taps in the house and it's probably now ruining our radiant heating system.

Don’t go with First American for Home warranty insurance! I bought a house and the original owner offered to provide $500 for one-year home owner insurance. My agent provided us a few companies for us to choose from and First American was one of them, he also said that I could have a free re-keying service. I arbitrary chose First American because we were not familiar with any of them and then requested for the free re-key service. A company called “Mr. Rekey” sent a technician over to perform the service and upon his arrival, he told me I have to pay $75 if the re-key service was to be done. Since I have only two key holes to replaced and I can do it myself in less than $30, so I deny his service.

I asked for home warranty suggestions from my real estate agent. I had three suggestions and I picked First American Home Warranty. I looked them up on the internet and I was pleased with what I read, and I've had them since the end of June. Their claims process was simple. I like the reps I spoke with when I filed a claim for microwave and dishwasher. They were thorough, polite and helpful. And they were able to send someone out within 48 hours. The contractor that came out was excellent. He explained what he was doing and why he was doing it, and what went wrong. He was just here somewhere between 30 minutes and an hour. So far, I am very satisfied with First American Home Warranty.

I needed a plumber to repair a pipe after our basement flooded. Obviously this is an urgent matter and the water in our house is shut off. First American did not communicate with the plumbers they have contracted or with me. I am currently on the phone with First American for the 4th time in 24 hours. 2 of these calls have been extremely long and as of now I still don't have anyone to come out. Of course they have delayed so long that it is now Friday afternoon and they are saying they won't pay for "after hours" plumbing services. This wouldn't even be an issue if they had their stuff together even a little bit! I would recommend you try your best to avoid these swindlers.

When you call for repair service, they contract out with the least expensive in that particular area. I.e. air conditioning 2 of the 3 contractors both have NO idea what they are doing. They just come and collect their $75.00 fee. Then they suck you in again by having to call with the same problem over and over. Unless the air conditioning unit has actually completely broken, they will not replace it, This goes with most items under the warranty. They will find every possible way not to replace a semi-working warranty part. I was with them for 15 years. When I purchased my home the act unit was already 13 years old. Now it’s 28 years and dying, but they won’t replace. They will come out and charge me the service fee of $75: and fill it once again with Freon. Filling the Freon would be the 6th time in 5 years? What a shocker!

The non Freezer (Fresh food) side of our refrigerator was not cooling enough even when increased it to max (at 10). After 45 days and multiple follow ups it is still not fixed. Their contractor is jerking them off and they are not owning the responsibility to get it fixed or change the contractor. I am not saying warranty plans are all bad but this one is bad for sure. On top of this the customer service talks to you as if they are doing a favor. Seriously. I did not donate. I paid for service. No No No. Stay away.

With First American Home Warranty, the claim process can get a little iffy when I'm talking to the customer service reps. Their accents get thick sometimes. For my garage door claim, it took a little while for the rep to understand what I wanted. Eventually, she understood I needed the garage door fixed and she got it scheduled. When the tech got to my location, he fixed the problem but noticed another one.

The company immediately assigned a dedicated person to help us with our woes. She would regularly follow up for updates and helped drive to resolution. She also changed the repair company for us, but we ended up not having to use them since the appliance manufacturer got involved. I am happier with the resolution but still disappointed that is what it took to get the support we had been requesting.

I submitted a claim online on 9/25/19 for cooktop. First American never made contact. I finally reached out to them on my claim and they said their system had a glitch and assigned it to a contractor who came out immediately. They stated they needed to order parts for repair. It has been over 30 days. They failed to follow up with me as committed. They failed to escalate/expedite this claim as requested. I had to constantly message them or call often holding for over an hour to finally get someone who would not take ownership in resolving the matter or escalating. It is 10/30/19 and there is still no part or plan to fix the cooktop or offer to pay me for repair so I can replace it. This is unacceptable. I have not been able to cook with my cooktop for over 30 days for a family of five. Their staff does not care. Their indifferent attitude and lack of follow up is unacceptable.

We had our home rekeyed by Mr. Rekey. Process was very simple from initiation to completion. The provider was exceptional and answered many questions I had about locks, unrelated to his assignment. A very good first experience. I am not sure what else I could say about my experience. I am satisfied.

I was buying a new home and I wanted some peace of mind. The seller chose First American Home Warranty. I had two claims. One was for electrical that went really well. The second one was for the range hood, and that went poorly. I still don’t have a range hood. They ordered apparently the wrong part. It wasn’t the technician's fault. It was whoever ordered the part. But then come to find out after that, the part wasn’t available.

Our pipes had a leak, and it was already causing problems. When my husband got in touch with them, they asked for a lot of details and then said they’ll get back to us. We thought, well, that was that. Technician came in within the day to fix the problem. They are worth it!

Hot Water Tank repair. APC plumbing came next day after we called First American. Unfortunately, the correct part was not on their truck, so endured a third day of no hot water. The next day (a Saturday) John came out and replaced the gas controller. He was excellent and very efficiently fixed our almost 6 year old tank.

I don’t like that when you call First American, it takes a while to get to somebody because of all the “Push this number and that number.” And sometimes, they can’t understand what you want. They've done my air conditioning, water heater, washing machine, dishwasher, and garbage disposal. Some of the technicians they've sent have been good and some have not. But if you get one that’s not good, they’ll get somebody else for you.

Extremely disappointed, Will Not Renew, Will not Recommend. They do not know how to take care of their customers. They are more fine with us calling and accusing a plumbing company than to first confirm, if they are really at fault. After we confirmed, we called the warranty company, they said we have to file a new claim FOR AN ISSUE LINKED TO OUR PREVIOUS CLAIM. Why?! Because we did not want to falsely accuse the plumbing company for messing up. We will not be renewing this company because they really do not care about their customers. We went a little extra to hire a company we thought we could trust, but after this, we will be finding someone else.

The first time we had to call for service was a BIG fight! First being told we didn't have coverage for what we were calling about. We had to fax a copy of our policy over to PROOF what we paid for. We quickly learned the best way to deal with this company was, online! Now the contractors they use are excellent! Thinking about renewing ONLY because of them. So we decided to call the companies direct and they both gave us 2 companies as an option to compare. I called First American Home Warranty and told them what I was doing and they offered NO incentive, NO discount to stay with them. Whereas 2 others Choice and Shield did!! You would think they would WANT to keep their customers? Decisions, decisions??

The spring of my garage door was broken and got fixed in a reasonable amount of time. No bad surprises and job was done to perfection. The installer knew what he was doing and left everything nice and clean. Definitely recommend.

I travel a lot and first got First American Home Warranty so that I could have things fixed if I wasn’t here. They’re probably making money off me but I like the peace of mind. However, determining the replacement value of little items has been a little difficult and sometimes, it’s difficult to figure out what’s covered and what’s not. During an air conditioning call out, the contractor told me they did certain things, but when the guy got here, they overlooked some very serious things. Other than that, the technicians have been pretty good. All in all, First American has done a good job.

A/C and Attic fan. First American, will contact you in a reasonable time, and they are courteous. However, I am still waiting to have my A/C unit repaired. It has been almost two weeks.. The contractor they sent out has contacted me, but not First American.

If I could give First American Home Warranty a zero in my review I would. This home warranty is Not recommended. It’s almost a month since I requested service to repair a washing machine that is not working. They sent the contractor who spent hours opening up the machine with several parts and still could not fix the problem. The machine is old and should be replaced when the contractor failed to repair it. Instead they are sending another contractor instead.

I placed a work order and had a vendor out to my house in a few days. Oven:ignitor, fridge:ice maker. They ordered parts and they were delivered to contractor on the 15th. It's the 25th and I still haven't talked to anyone to get parts installed. I had a missed call at work on the 21st, which I returned immediately. Voicemail. Next day voicemail. Called First American, they called contractor. Voicemail. Sent and email. Repeated this process 2 more days. That's 2 email, and 7 voicemail. All First American says, let's try again tom. We can't do anything until we get in touch. Zero action. There got to be a better process from a better company.

Washer repair. Dealing with First American has been very easy. They are responsive when a ticket is first opened and responsive if there are problems. I have had no issues with them and look forward to long lasting coverage. I would recommend them to others for whole home warranties.

My last order was for the garbage disposal, I placed the order on Thursday, I was called back by the contractor and scheduled for Monday AM. He came in diagnosed the problem and changed the part needed to be changed and finish work. was clean and fast. I would recommend them, if you like to use the website it is great, but it is challenging to get through to speak to a person if you want to. They get the job done in a way or another.

First American Home Warranty is trying to hold me to a service fee for an inept pool service tech who literally spent 30 seconds "diagnosing" the problem. The LED read-out on the heater touchpad is unreadable at night and is sometimes unresponsive to the touch when changing the temperature. He arrived in the daylight and said, "It looks good to me" and left. I tried to explain to FAHW that his diagnoses was not correct, and of course not only was the repair uncovered but the 75 dollar "service" fee would remain active. I also had the same outcome with my well pump even though I paid the extra upcharge to cover extra contract items. I would not recommend First American.

They choose disparate/poorly trained vendors who need work but are ill trained or ill-equipped to diagnose or repair issue. Vendor comes out to collect $75 fee. Then uses code words so First American can deny claim. They are only in the business of collecting premiums. Stay away and do not use. Vendor quote: "I have never seen them approve anything other than the first assessment visit". "We get penalized if we ask for authorization to perform work".

I recently put in a claim for a refrigerator repair. The contractor called me to schedule an appointment but they can't offer a 2 hour window and they don't do any appointments after 12PM. I called First American. Explained the issue and their response was, "You need to make yourself available for the contractor..." Basically I need to work around his schedule. Yet, I'm the one paying for the service and in order for me to pay for the service, I need to go to work. Clearly, they don't care about their customers and the contractor told me to tell them to find another contractor so clearly, he didn't want the business.

When we bought our house last year, the warranty came with. We had a couple of issues in that year that, after a lot of waiting & ridiculousness, were eventually handled. We decided to renew because it was expiring & we figured even though it was a hassle & a lot of waiting & what not, things still got fixed & we have an old house. Might as well. I came here to read reviews because we just had a repair refused & I wanted to see what other people's experiences were. Pretty much the same as mine. All of us with these issues really need to report to the BBB.

I canceled my contract before the renew date in July and they said my contract would not be renew. The customer service rep ensured me that my contract would not be renew but I still continued to get charged. I have called but they tell me I have to call a different number and I am not able to get a hold of anybody. Here it is October and I see another charge on my credit card. If you sign up the will not cancel your contract with a request. Very upset. I don't know what my order number is.

Hi, I had 2 out of 2 times bad experience with this so called company. Don't ever buy from them policy this company to take money from client. Don't repair appliance and big thing they close request without knowledge of client. We take follow up for 3 weeks then will come to know our request already close. How come it close? If it's not get repaired or fixed. It happened 2 times. I am attaching photos of person who visited our property. He did nothing other than opening circuit, taking photo, doing TP and after that he left. Came to know request is close without fixing problem. Highly Dissatisfied. Not even one time it's 2 time. I want call off this policy and go with other company who really deserve. They just pull off your money and nothing else and don't ever fix problem.

We had a little problem when we had to renew with First American Home Warranty. We renewed but it was canceled and we had to call them back to remind them that we will continue with them and we had to do it all over again. Their claims process is smooth though. We submit claims online and then the providers contact us in about two days. Then it's not much of a wait before they come and do the service. The technicians are really respectful and helpful. They tell us what we need and how we can handle the situation. We're happy with First American.

We have now waited 3 months to have our microwave repaired. They have tried sending the part 3 separate times to the contractor they chose for us. Each time they sent the part to the wrong address. The first time it was the wrong street, second time wrong street number and the 3rd time I don't even know if they sent it. They told me that the part was sent to the contractor. I called the contractor and he tells me that he never received the part. They then told me I could find my own tech, but offered no compensation for having waited three months with a broken microwave. The sales rep Maria never followed up with us unless I had called and left several messages. She was unapologetic and seemed to not understand why I was frustrated with their service.

My water regulator went bad. I contacted them and they sent a sketchy plumber. He looks at the regulator and came up with $400 to replace it saying that he will have to extend it. I called First American and they said they don't pay for extensions. I ended paying for $400. After the work was done, I asked the plumber where the extension was and he said oh it is done internally pipes which I did not buy. I had a leaky faucet too so the same plumber said we need to replace it. I told him that there is a cartridge that the faucet has and replacing will stop the leak and the plumber said no he won't do it.