First American Home Warranty Reviews

My experience with this company is terrible to worst nightmare. We just purchased our new home and we are so excited. We had it inspected and everything we know of any problems that exist we are aware. We had some problems fixed but when our toilet, spigot, microwave and ceiling fan act up I immediately called them and requested for a service on electrical and plumbing. Technicians came and inspected but they said they need to report back to them before the actual repair takes place and one plumber asked me if the problem was recent and told him I was trying to recaulk the toilet when I notice that it was leaking on the base and then I also notice that the bolt that holds it down was loose. I tried to tighten it...and then he said, "Thank you for saying that, it would be easier for them to review this case and since you're still new with the warranty company it may not be as easy to get approved for work."

Guess it depends on what area you are in with how good the companies are that provide service. I had horrible service regarding plumbing issues in my house. Thought everything would be covered with just the 100 fee. Nope. They kept saying everything was a modify and would cost extra. By the time they were done adding up all the extra, the bill was for more than a good company charged! I had then back three times for my water heater and they did nothing except say it was going to cost around 1500 to replace it. What is the warranty for then?

I have been a customer of First American Home Warranty for several years. As with most companies, until this situation, my experience was mostly positive. Good customer service, quick responses and explanations. There were a few times of frustration with service request issues but overall it was good, except for our pool policy that we have had with the original warranty. They do not have a qualified contractor for pools contracted with them in my area. So when I need a repair, I have to find a contractor and go through a lengthy process of qualifying a contractor, having him come out, have them call FAHW to let them know the repair will be more than the $125 they okayed initially, then making an appt for the repair, sending copy of invoice and proof of payment, then reimbursement should be on its way. While all this seems reasonable, it is a process that takes at least a couple weeks. But this most recent instance has been the most frustrating.

I was trying to find a home warranty company and I looked on the internet, where I knew about First American Home Warranty. When the water was leaking from under the faucet in the kitchen, I called them. I had to wait for the part, and then the guy came and put the other part on the refrigerator. It was interesting. I also put a claim in for an electric thing and they just called today so I'm waiting for them to get back with me.

I have been a customer with First American for a long time and maybe this is why I haven't gotten any response from them. Maybe they take my business for granted. I called for a leak under my sink. The contractor came and tried to fix it. I was told that if the leak still occurred that I would need a new faucet and of course the leak started again. The next day as with their policy I messaged First American. And their reply was that according to their records my sink was fixed.

Submitting a claim with First American is an easy process to go through. I typically prefer to do it on the phone and talk to someone live versus doing it via the internet. The only complaint I had was that prior to our moving in, there must have been a claim and I keep getting a bill for it. I keep giving it back to the original real estate agent to resolve. I trust now that they’ve gotten it resolved.

First American Home Warranty does not honor policies and hides behind loopholes instead of doing what's right. They don't call back, aren't forthcoming, and have zero customer service skills. I will not renew.

If I could give zero or negative stars I would - this company is terrible! FAHW referred me to a plumbing contractor that did a no call, no show followed by a failure to return messages. I asked repeatedly to have a different contractor assigned which FAHW very rudely and dismissively refused. I researched the plumbing contractor and found that: (1) the company registration with the State of Colorado was withdrawn in 2016 which means they are operating illegally and likely don't have insurance, (2) the contractor has an 'F' rating with the Better Business Bureau, (3) the contractor averages 1.5 stars on Yelp. I can see on the online reviews that multiple people with FAHW complained about the contractor, yet FAHW continues to try to send an unregistered F-rated contractor into their customers homes. Disgusting.

I go over the phone to file claims with First American Home Warranty. It's an automated system and it's real simple. But I am not happy with the plumber who came out. I had water coming out from under my floor in my master bathroom and he told me the issue was my shower pan. Nobody had used that shower in over a week though. I told him it couldn't be the shower pan but he said, "Well, that's what it is and I'm a plumber." I have a tile floor in the bathroom where the shower and the toilet are then a wood floor out where the vanity is. They said the water was seeping under the tile and the wood floors, which was a little strange.

I called the company because my fridge broke on Friday night. The agent told me since it's a fridge it's urgent case and a technician will be sent to my place in 24 hours. He even gave me the contact number of the technician (Harbor Appliance). And suggested me to follow up with the technician on Saturday morning. I did call the technician as I was advised but he did not have any idea about my case and asked me to call him on Monday to set up an appt. When I asked him to set up an appt right now he got mad and hang up on me. I also found out the phone given to me by First American was the technician's cell phone number not his office number.

I will not be purchasing First American Home Warranty again. Horrible customer service, do NOT inform you on any updates even though they will say they'll call you in 24-48 hours you'll end up having to call them again. You'll be paying for service THAT HAS NOT BEEN COMPLETED. My first contract was to change locks and the contractor called me literally 1 month later. The job has been completely BY ME weeks ago! HORRIBLE! HORRIBLE! HORRIBLE! HORRIBLE!

Do not use this service, I have been trying to get an A/C fixed or replaced for almost a month and to no avail. I have taken 3 days off to meet with contractors, 6-7 hours of phone calls and meanwhile I have a 6 month pregnant wife in 90-100 degree heat because after two contractors have stated full replacement...First American "needs more information"... This in my opinion is a scam and I am sure I am not the only one that feels the same way. In addition, I had a refrigerator issue where the ice machine didn't work, instead of fixing it they told me it was a known issue to the manufacturer so they wouldn't cover it. At this point it has probably cost me more to deal with First American Home warranty with 0 resolution than just to have paid out of pocket for all issues.

I have been with this company for one month after switching from a different warranty company. Dishwasher stops working and I call to place a claim on July 3, 2019. Forgot about the claim after 3 weeks because I had been out of town and working a lot. Tried to use the dishwasher last week and remembered it was broken so I called First American. The representative asks me why I did not call the contractor after they did not call me as if it were my job to track the claim. He said I should have contacted them to coordinate the service call. I told him I did not pay First American to do a job just to do the job myself.

First American has been great. We got the warranty as a guard against future expenses, and every time we’ve had an issue, First American has taken care of it. I've called them for claims, talked to their agent and told them what the issue was, and usually, within 24 to 48 hours, there’s a contractor out to address the issue. Their contractors have always been polite and they do excellent work. Whatever the issue has been, it has always been resolved. Overall, I've had a very satisfying experience with First American.

I am a total Newbie. I have not experience other than a very seamless, easy registration for this Home Warranty Insurance Policy. Price is fair and reasonable. I trust any actual use of the HWIP is as seamless and easy.

I have a home warranty plan with First American Home Warranty for my appliances and AC. On July 24th 2019, my AC broke down and was not able to cool the place. First American assigned a vendor - Cool Factory here in Leesburg to address the issue. The vendor came and told us that the AC has lost its efficiency and the whole unit needs to be replaced. I called First American and explained the issue what the Technician told me regarding AC needing replacement and they said it’s covered under my warranty and they need the report from the vendor. The vendor finally uploaded the report and it seems the report is submitted through First American website and a customer representative on First American advised the Cool Factory vendor to only state No Mechanical failure and the Vendor did the same.

We’re fairly new with First American and it seems to be okay, but we had a claim with them that was a little touch-and-go for a while. They delivered the part but didn't send a kit with it so they sent another one out. We should’ve been told that the part needed a kit. My wife had to order one and she had to pay for that out of pocket and it didn't come out of the warranty. Then we had A-1 install it. The first guy came out and didn't know his head from a hole in the ground. It happens, but his buddy came by and he installed the part and did a good job. The stove is working fine now. Then we had a problem with our dishwasher right after that. A young gentleman that came in with the other gentleman knew exactly what was wrong with it. In 15 minutes, he had it fixed and was on his way.

Disposer was leaking. It was about 7 yrs. old. They couldn't fix it so they installed a new one and within 45 min. I had a working disposer. The techs were very friendly and I would recommend them to anyone.

I had a warranty since I bought my house as I figured it would be better if I do since I live in an older home. However, my previous home warranty did not cover some items that I liked covered, so I looked into First American and they said they would cover those. The thing is, I have an issue with my refrigerator that I have mentioned to them in the past, but it seemed like they don’t listen. I’ve been commenting that my refrigerator is breaking as it's making tons of noise, but they keep saying that they can do nothing about it because it’s not broken. I have stated that if it either breaks or explodes, it’s not just gonna cost the refrigerator. It might cost the wall and more damage to whoever is around it. I tell my kids to get out of the kitchen when they hear the noise. And whenever I get family in the house, they ask about the noise and say that it’s not normal.

Our AC until iced up (in Florida) so I called and they sent a technician in a timely manner and he diagnosed the problem to be replacing the inside coils. We had a non covered expense of 165 to dispose of part, I agreed it this is what it takes to fix it. Then so be it. It fix the problem for almost 2 months and it iced up again. So I called and another AC company (Total AC) came out and said another part need to be replaced and first ordered. When He came out, it says he cleared the line and no mention of replacing anything.

I've used First American Home Warranty for quite a while. I do everything over the phone and my interactions with the reps have been mostly good. But we've had one major incident that cost us a lot of money. It was something that First American did not respond quickly enough to with an electrician and we ended up having to get somebody in to fix a water heater problem. It cost me $1,900 because we had to fix it over a holiday weekend. Most of the time, we can wait three days like when there was an electrical outlet not working in the rental house. It took four days to fix it and that was okay. But when I have a tenant that just moved into our rental home and they lost their water heater on a Friday before a three-day weekend, that killed me that nobody was able to respond.

I needed my air conditioning fixed right away and I was able to have that done the next business day. I had to wait due to busy schedule of the appliance company but when they came out they were fast and effective. I'm totally satisfied with my whole experience.

My experience with First American Home Warranty on this particular item was and still is HORRIBLE HORRIBLE!!! The company has given me the runaround for over a month with no end in sight. Each time I call for updates I get the same answer, "Your case has been escalated and someone will call you tomorrow." Well tomorrow has come and gone now for over 30 days. My experience started on June 25, 2019 when the contractor showed up to my home, examined my dryer and said parts needed to be ordered and it would take 5 to 7 days. On July 3, my case was escalated. On July 6, I was given a ticket # and told the contractor relations department would get in touch with the contractor. Well I was not informed of how it went with the contractor. I purchased a new dryer and was told to send a copy of my receipt to claims review and to my surprise I was told I could only get a payout of $52 which was the cost of parts and labor.

We have an older home, and with past experience, we thought we’re gonna need a home warranty after buying up a home. Somebody referred First American to us, and we've been with them for about two years now. I do my claims online, and I've also done it by the telephone, and it has been a very easy process. They contract with other people to come to our home, which over a year ago, we had one gentleman who seemed to be having a wrong-sized box day, but usually, I don’t have any problems with them.

I was recommended to use First American Home Warranty by my real estate agent because I am a new home owner and the place I purchased was over 20 years old with the same AC and Furnace. Well within a month of getting the policy the blower motor went out in the furnace which also controls the air flow from the AC. I opened a claim, had a contractor come out and send the work order to FAHW so they could order the part. I never heard anything after that for days. Finally I call FAHW and am told the order was cancelled because the part information provided from the contractor was missing or incorrect and they tried to reach them but had no response. I contact the contractor and am told they never received an email or call from FAHW and all the information provided was correct. So I send a message to FAHW on the app and am told the part was ordered on the 15th and will arrive for pickup on Friday the 26th.

I switched from AHS. Best decision I made. Customer service friendly, customer service reps speak clear English. Fast and professional service. No issues or concerns. I will add my other 10 rental properties. Keep up the good work! I’m glad to have the peace of mind knowing I’m in good hand with First American Warranty!

I have used First American Home Warranty for 10 months. I have had to make repeated calls concerning the same issues. When most of the contractors come out, the issue goes unresolved and I have had to get new contractors to look at the same issues. The new contractors always come up with a different result. I do not trust the contractors being used. Subsequently, I end up pay the 75.00 service fee each time a new contractor comes out to look at the same issue, due to the fact that 30 days have passed. I do not recommend First American Home Warranty. I will say once I have made the 2nd or 3rd call (and paid 75.00 each time), the issue either gets resolved or they finally explain that the problem is not covered.

Every time we called someone came right away. Ever since we moved in we have had a problem every week it seems. Just like the movie starring Tom Hanks called ‘The Money Pit’. Hopefully all is good now. We will see.

The fridge was not cold and the repairman told me what was wrong with it and how to fix the problem. I followed the instructions and it now works fine. Ice had built up in the tube from the freezer to the fridge causing the fridge not to be cold.

It was easy to file a claim and the response time was acceptable. When the AC Unit needed additional attention within the 30 day open claim period there was no problem scheduling another service call. The repair was successfully completed. We are happy with First American.

I got a home warranty seeing the benefit in being able to maintain the cost rather than have a big surprise of a repair. I used to sell real estate and recommend First American all the time. Compared with other warranty providers, First American covered more items for the money, with broader coverage especially on stoppages and backups.

Great company to deal with ! My claims were handled in a very professional manner and they did everything possible to make my claim experience as easy as possible and to my satisfaction. I would highly recommend First American home warranty over any other company where I have had some bad experiences.i have found other companies try to avoid paying claims through exclusions First American home warranty is a helpful partner in resolving the claim and issue .

My dishwasher just stopped working (no lights on control panel). The repairman sent out from AJ's Appliance was great and found a wiring issue that fixed it. But he noted the rusting interior trays and sent them in to First American - and they authorized a NEW appliance! Hooray.

The two different men that came for these services were great. I highly recommend. Such a big change over the other “plumber” you always had before!! I had the HVAC before for heating also & he is great. Johnny is the best plumber!!

It is NOT First American Home Warranty that I have an issue with today. It's the vendor who closed out my case without completing the job. I have had the same guy come out twice, and he asked that I monitor the system for a week and let him know if I was still having the same issue. Well, exactly one week as of Tuesday, the issue is back! I attempted a total of nine times to contact Sean, the service tech and the office with no prevail. Voice mails were full; therefore, I couldn't leave a message. However, I took it upon myself to reach back out to FAW to get a status. Here's when I learned that my claim was closed!!

We were very pleased with the replacement of our oven. FAHW assigned our service to CSRA Electrical & Automation. The representative was very knowledgeable and professional; he provided excellent customer service. He set appropriate expectations for approval, delivery, and installation of our new oven and the entire process exceeded our expectations. FAHW communicated with us frequently during the process, and provided excellent customer service. We recommend them to our friends all of the time.

First American Home Warranty was the best decision I made. I have been wanting to get this insurance since last year when I received the flyer in the mail. Getting First American Home Warranty is one of the best flyer I held on to. Working and speaking with FAHW customer service and reps. was easy helpful polite. FAHW makes you feel you are important to them.

The customer service and the process to get my water heater replaced went well. My main critique is when the job order requires for the owner to approve out of cost parts, to be contacted right away. I had to probe for information on the reason why my water heater wasn’t replaced yet and it turned out the reason was because I needed to approve an out of pocket expense. I gladly and fairly paid for it, but I was without a water heater for a week when it could’ve been only a couple of days.

The representative from J&L was very courteous. The only issue was that when the faucet was replaced on the hose bib I was not asked if I wanted a replacement in kind or if another type of faucet would be ok. The replacement faucet works OK, but is stiff to turn on and off. I've used is each day since it was replaced and it is still very stiff.

Reason no comment. Haven’t had to use your services yes. The reason we switched because it was a better deal than the other company that we had. The customer service was great. The person that signed us up did a great job.

Our range stopped working, the tech was out and had to order a part. In my opinion a better sytem of getting things approved and repaired needs to be done. The tech finishes his day and then give his reports to the office, then the office sends it in to FAHW for review. This can add an extra 2-5 days depending on the day of the week it starts. Why not have an electronic repair order that is done on site and sent out before he leaves the repair site. Now it can be authorized same day. I understand that nobody carries inventory, but companies like repair clinic have great service hours and can have free shipping in 2 days. This would cut the start to finish time for some jobs in half. Our last range job was 10 days due to a stat and weekends.

First repair to AC completed on 7/19. 24 hours later AC quit working. Next repair scheduled for 7/24 from 8 to 12n. Called Sears home services several times in the afternoon. Long waits, disconnected and no help... running late etc. Get call at 4:30. Repair will be here at 6:30pm. Great but we actually have plans and that doesn't work. 8 to noon would have worked. Many hours on the phone with polite people who really did care and didn't understand what I was saying... never apologized. Now coming Sat 1 to 5pm. No priority for not making yesterday appointment. Hours wasted and while people spoke English, they didn't really understand it. Total nightmare. Still no air. Temp in the 90's.

Excellent service from First American Home Warranty. Very quick turnaround with reimbursement. The Contractor was quick and very professional. I would recommend both First American Home warranty and America’s Swimming Pool Company (ASP). First American Home Warranty went above and beyond my expectations.

I just signed up with First American this month. It is the value I appreciate... much lower than the previous home warranty with same coverage. Since I am a new customer, I have no claims at this time but this gives me a peace of mind. The premiums fit in my retired budget well.

Have been with this company for over 3 years. When our hot water tank needed replaced the process was seamless - could not have asked for better service . My experience with my AC has been just the opposite. I have contacted this company numerous times and still do not have a tentative date of repair! I was assigned a sub par contractor that collected the $75 fee, but did not follow through to retrieve the part to make the repair. I was then assigned a new contractor after already waiting two weeks on the first one.

A tech came out in June. We were scheduled to have the unit fixed a month later July 12 with a supposedly expedited status due to the kids asthma. My daughter birthday party was scheduled for the 13th and we received a cancellation call the day of. We went out and purchased 3-500.00 units for our 4000 sf property to cool down the place for guest. The date received from the next call was July 20th. I called Ricks the contractor to confirm the date and they had nothing on the books as they hadn’t received parts yet. Once the parts were in we received a new date for August the 20th. Our electric bill was 695.00 for running the units all day and night to keep the kids from having attacks. We have spent over 2500.00 at this point and still have a co-pay of 1800. The unit is only 4500.00 installed at with other companies. I’m meeting with my lawyer to discuss going after this company. Please don’t waste your money.

I have submitted 3 claims and 2 out of 3 were quickly solved and fixed. The current problem is aggravated by the fact that the representative never is able to answer her phone, never responds in a timely manner to messages on their dashboard, and has figured out how to disable her phone tree so one cannot leave messages. It has been over 29 days and I am the one doing all the legwork. Meanwhile, the AC is still broken. Very frustrating. If I could leave half a star as a rating, I would.

First American Home Warranty always gives good service. They send only professionals to your home. It’s a great value. I have had their warranty on my home for the last nine years. I will keep this warranty as long as I own my home.

2 months ago I submitted a claim about a burner on my stovetop. A contractor came out and cleaned it and ordered a replacement part. Came back. Replaced part, wrong part that First American ordered (refurbished of course). The contractor got flustered, I called FAHW and they put a new contractor on the case. Much better contractor, but same deal, cleaned the unit, ordered new part, came back, replaced part, it doesn't work. He told FAHW that it's not repairable. They fire the contractor and call THE FIRST ONE AGAIN. I now have a message that my case has been assigned to a "new" contractor. I'm fairly certain I will spin in this cycle until I get an attorney. Worst experience ever. I will inevitably end up buying myself a new range after having spent money on the warranty and the $100 service fee that provided me no service.

My First American home warranty was part of the package when I closed on my condo, and I have called them for claims. I got new keys, which was one of the offerings. For 75 bucks, I got my whole place rekeyed. That worked well and the guy who came out was good. However, I’ve had two not good experiences. One was when I had a plumbing situation and people came out, but they couldn’t find the leak. The other was with my refrigerator, wherein somebody came out to fix it but it didn’t get fixed. I called back the refrigerator person, and I was told somebody would call me but they never called me. So, it still leaked inside. And I’m frustrated, I just left it alone. I had too much going on with that leak in my kitchen. My kitchen’s all torn up right now.

Updated on 09/04/2019: This is a follow up from a review I submitted a couple of weeks ago. After an endless run around with both Jungle Cat heating and cooling and First American, the nightmare got worse. I was told that more agents would be assigned to the case. None of these agents seemed to know what had been going on so the story kept having to be retold. After initially being told that Jungle Cat was the only HVAC contractor serving my area, I suddenly got a call from an agent in the renewal dept. After telling the story again, she was pretty fired up and instructed me to get my own 2nd opinion and e mail her the estimate. I did and she forwarded it internally to be processed for reimbursement. This was her directive because Jungle Cat refused to come back after 3 service calls with out fixing the issues.

We have unfortunately had to deal with First American three times now. The first was our garbage disposal. This went smoothly. Then we needed to have the on/off switch fixed/replaced on our Vent-a-Hood. First American said the simple toggle switch was not available and we needed a new hood vent. Besides being very wasteful in my opinion, they sent a $250 Kenmore to replace an $800 Vent-a-Hood. Then the heating element in our oven went out, and apparently fried the controls in the process. The technician said they would try to find replacement parts. We received the heating element, then after checking repeatedly and getting no communication from First American, were told they couldn't find the "mother board", so they would order a new oven.

I have received poor service from First American as well as the contractor they assigned to my claim. The contractor has a 1-star rating on Yelp but I will not name them in this review. I submitted a claim for my downstairs AC via the website on July 10 very early in the morning. I was given the contact information for the AC contractor; after not receiving a call from them, I called late in the afternoon and was on hold for 30 minutes. The technician was scheduled to arrive the next day, July 11, between 10:00am-2:00pm. Technician arrived, checked out my AC unit and let me know that my compressor was bad. He left me with the yellow copy of the ticket explaining that it was the compressor. Of course, the contractor would need to send the report to First American.

Thank you very much, very pleased with home warranty. They went above and beyond.

They are consistently the worst customer service I have ever had on any home warranty. I have had two issues in a row in the last month and they have a been horrific experiences and have cost me way too much stress. I also have a lot of hidden fees for things you have to pay for when just getting an appliance facts which I am now switching the plan because I cannot take this anymore. They do not respond to service request put in online right away you have to call them and follow up to get anything done and half the time that doesn’t even have an even an emergency situation. Was extremely unhappy with how they did not follow up with me at all or Assign the service to anyone Until I called on both instances.

They are HORRIBLE!!!! I have three claims that have been going on since April. We have paid over $4000 out of our own pocket on items covered by their contract. We had a massive plumbing issue that resulted in a public health sewage spill because of the contractor THEY REQUIRED us to use. I am disabled and could not risk my health. Unbelievable☹️. Still fighting with them.

Dealing with First American Home Warranty to get our AC repaired was one of the worst experiences that I have ever encountered dealing with customer service. The ineptitude of this company from the case workers to management is beyond belief. We filed a claim on 5/22/19 because our AC went out and we needed it repaired. It took two weeks before their one star vendor was able to come out and take a look. It was determined then that the evaporation coil and refrigerant needed to be replaced. The part was under warranty so First American did not need to cover the price of the part. They told me it would take between 7-10 business days to get the part. Two weeks later they called me to tell me that the wrong part was ordered and that it would take another 7-10 business days to get the right part.

Don't go with this company. I had a plumbing issue one month after buying our home and this company did NOT honor their contract. I had to pay for the repair out of pocket. People I knew people that worked there and they said it should have been covered. Ya, I could have spent a fortune on lawyers but it was a loss. I would caution anyone to go with a different warranty company!!

Run. Don't waste your time. Submitted a claim to fix my AC a week ago. No resolution. I'm pretty sure this is a scam. I feel my $500 went to pay for a call center in India to give me excuses every day how contractors are not available. Then they proceed to tell me to back every 4 to 8 hours they will have a resolution. I couldn't make this stuff up. Spend hours of my personal time trying to get a so called company to hold up their end of the commitment.

I was having a minor temp stability issue with my AC unit, and mostly wanted it to be serviced and checked since it was old. The rep said great and set up and appointment and charged me $75. The repair tech gets here and says, "We don't do servicing. Only repair diagnostics." He wouldn't even look at my unit since it was working relatively well. I'll be cancelling when my contract expires.

I have had First American Home Warranty (FAHW) for 1.5 years now and I recently had to use it for the first time. I woke up Monday morning with my floors flooded due to my A/C unit leaking. I called FAHW to send out a contractor. He comes out Tuesday morning. He doesn't know where the leak is but does some caulking and then tells me to monitor it to see if it still leaks and let him know. It does still leak, so I try contacting him multiple times on Tuesday & Wednesday with no response. At this point I call FAHW back because I basically am tied to my home because the bucket collecting the leaking water needs to be dumped multiple times throughout the day. I can't go into work or it will overflow.

On July 10, 2019 my AC unit stopped working and I made a service request at that time with First American Home Warranty. On July 12, 2019, Guaranteed Heating and Air came out to service my AC unit at 11 AM. They were at my residence for 15 minutes total. The service tech told me that I obviously had a problem with my HVAC but he could not find what it was. I called First American Home Warranty as soon as they left as my issue had not been fixed. I was advised by the female I spoke with that they would have to wait on the report from the contractor before anyone else could be sent back out. I was advised by her that she would make a request for it to be sent in but that they had 24-48 hours and could take until Sunday to submit it. She advised me that I could be proactive and call back the following day so that if the paperwork was received someone else could be sent back out.

I have a First American premium home warranty plan. I called for broken shower handle on July 8th, 2019. The assigned technician came on July 13, Saturday, said "Your shower valve is broken needs to be placed," wrote a report. Please see the copy of his report attached. Per my contract, the shower valve is covered item. The repair is rejected by First American. When I asked the customer service explanation, they told me "If the valve broken by regular wear and tear we cover. If not we don't." I was so shocked by this statement, so I guess I went in behind shower handle and deliberately broke the valve????

The very worse home warranty company bar none. After fighting with this company and paying over 400.00 to so called repair person, who obviously did not know what he was doing after 3 trips, had to get Michael and Sons, a local reputable company to fix ac system at the cost of 900.00. DO NOT USE THIS COMPANY. IF YOU HAVE, CANCEL IT.

They came out and replace the igniter on the heater for the pool. After they left, the pool pump, heater, nothing worked. I had you send them back. They said the pool people didn’t install the pump correctly and I needed a new board and connector to make the system work and they would get back to me with a quote, however it would be several hundred dollars. I called my pool people , who installed the pump, they came right out and said someone turn off the pump, they turned it on and everything works fine. While I didn’t see them, America Pool and Spa, do this and they showed me how to work around the problem by hand, however there’s still the question of who turn it off so it had to be done by hand, and why they didn’t say, oh it’s turned off. No one was near the pool controls except them and my regular pool people. Everything is working fine and I don’t need the expensive new board.

Plumbing and dishwasher replacement. The service provided Drain Go and Durston Appliance couldn't have been better. Quick action by FAHW got people to my residence the next day and work started immediately. The servicemen did outstanding work and I am very happy. Glad I had faith in FAHW.

The repair of my pipe went well. I completed the concrete repair and the application of the new epoxy. My new air conditioner has not arrived for installation yet. Once completed, then I can submit another survey. I have not received an update.

June 9th we experienced an issue with the breaker for the well pump tripping multiple times. As long as we only needed water at the tap we were okay but more than that would trip the breaker. I opened a claim online. We called the well pump and septic contractor Monday morning. We used this contractor earlier this year when we had a septic issue. We needed to know what was wrong and what was needed for repair.

I have a 2004 and a 2015 water heater at a home I just bought. Week before moving in, turned on the water to the house and found the 2004 water heater leaking and filed a claim. Plumber didn’t come until the next day so we took emergency measures and disconnected and emptied the water heater so the 2nd one could still be used. Plumber arrived next day and reported that because the unit was disconnected, he couldn’t do anything. FAHW denied the claim. This is ridiculous as we were only taking measures to prevent our home from flooding and causing other damages

Contacted FAHW after my A/C unit went out about 9pm on 7/7 (I live in FL). Called FAHW and I was told work order was given to Total Air for repair who couldn’t get out 'til 1 week later. I notified FAHW that 1 wk was unacceptable as I have my 70-yr old elderly mother in the home. FAHW then contacts Sears who can’t come out for 3 days - still unacceptable! I then contacted a company that came same day - acceptable! Since then I have been attempting to cancel my contract with FAHW! NO ONE knows how long contract cancellation takes, no one in cancellation will return my call! And they are still taking money out of my account. It’s impossible to cancel with this company! CANCEL MY CONTRACT NOW!!!! IT DOESN'T TAKE 45 DAYS (NOR 60 DAYS)!!!

The repair turned out to be two broken parts which had to be ordered. Work was done and washer works great. I have used FAHBP for many years and always pleased with the contractors they select. I recommend them highly.

Ice maker was no longer working and we requested a service visit for this. The appt was set within 24 hours and the service rep that came out was, polite, knowledgeable and kept us informed. He did an initial test, determined the issue, replaced the defective part, tested the ice maker, cleaned up after himself left. All said and done within an hour. Outstanding service!

We had our garbage disposal literally fall off. We submitted a service request and had a plumber with the right part the next morning. Excellent service, super quick, and so affordable! We were relieved to have the service and support and a plumber we have used before. The best part was the low service charge. We got a 200 disposal, a real plumber, and professional service for the 75 dollar fee. Thanks First American!

One repair service was about as bad as it gets: the first tech is trying to learn how to fix a "rare machine" - a Whirlpool washer! The second guy came in all attitude and rude - "Hook it all up and then reschedule me - takes about a month." I'd already waited that long; after some insults he left. Then we get to the garage door folks: polite, smart, knew the technology and offered future repairs, wanted to do a full inspection but the garage is filled with boxes from the new appliances. And through it all, First American was there checking on us and the work done.

First American warranty company did great customer service presentation. Without their assistance I do not think the repair company would have completed the job. They followed up with me once a week. Thanks to Luis, customer service representative was a great assistance and June ** was awesome who was assigned as customer satisfaction officers who followed up with me once a week and made sure the Vendor is taking care of First American customer. Thank you both.

The plumber quickly figured out the problem. He took care of the slow drain, and now it drains like new. He even advised us how to try to avoid the problem in the future. 5 stars rating for Tony from Cal-Home Construction.

I’ve been very satisfied with First American Home Warranty’s customer service. Their contractors are not always first rate but they have been able to repair or replace anything that I’ve had issues with. Their rates are very competitive as well.

I have had to file 4 claims over the past few years, and First American Home Warranty has been very response in both providing vendors to assist me, and in following up to make sure that the work was satisfactory!

My oven needed to be replaced, so I cashed out and bought my own. The customer service was good and the agent was helpful. I also had a dishwasher replaced at the same time and did the same thing. This was a pleasant experience.

Worst experience I have ever had. Don't waste your money, they send out terrible companies, that do subpar work and don't try to help at all. They only try to find ways to take your money and do nothing. Horrible company!!!!

We made the decision to change home warranty coverage to First American and so far it had been a painful experience. We have been nine weeks without a functions refrigerator or freezer. It took three days to get in contact with the first assigned contractor who I needed to repeated contact. They did not work on built in refrigerators. There were only three questions asked when I made my claim including whether or not it was a built-in. After I ask them they they informed me I needed a new contractor.

We called to make a claim on our low voltage electric system. They sent out a tech. The tech didn't work on low voltage systems and advised us to call company to schedule tech trained on low voltage. We did call and company said they don't cover low voltage. They did, however, charge us for the tech visit that they should never have dispatched. They refused to waive the charge. Spoke to 3 different people, one disconnected me, one sent me to supervisor voice mail and I left a message and never got a call back. One supervisor did answer, after waiting about 30 minutes, and would not waive charge. Very very poor customer service.

I placed a claim on July 1 and it is now July 10 and I am still waiting for my AC to be fixed. Warranty company seems to be doing everything they can to keep it from getting fixed and spending their money. I have been a customer for over 2 years and this is not the first problem I have had. I am on my second contractor. The first contractor was a whole other problem, broke items and lied and then hung up on me as he said he was not going to come for 3 days.

We recently purchased our house in February. The seller agreed to offer home warranty coverage for us, and we accepted. The dishwasher in our house is unique, it's a split dishwasher, instead of the usual one. We quickly noticed the dishwasher collects water on the bottom half of the machine since we only use the top half. Long story short, I have paid two payments of $75 and after 5-6 technicians, FAHW refuses to replace my dishwasher. FAHW contracts with local companies (the cheapest) and those companies hire 1099 technicians with very limited English speaking skills. Not only I can't communicate to the technician what the exact problem is, but they also can't relay the problem on their report. When you call First American Home Warranty, you can clearly tell the call center is not located in the United States.

I had a covered breakdown of my air conditioning unit which occurred on Saturday, June 29 2019. A call was made to set up an appointment with a technician to evaluate the problem. The technician from TotalAirCare came on July 1, 2019 and said he would report the issue and he thought it would be Friday before it could be fixed. I told him that because the temperature was at or above 112 degrees that was not acceptable. Between Monday and Friday I called FAHW and TotalAirCare multiple times a day trying to get some assistance. I was put on hold for long wait times and received no solid information and no assurance of any service -- there was always some excuse or question that needed to be addressed -- by the other company or whoever I was talking to at the time.

First American is a total scam. They work with only the cheapest and worst contractors. I bought a new home that had an old AC unit and tried for three years to replace it, but First American would only cover adding in more freon, at $600- $900 cost to me. Finally when freon was outlawed they agreed to replace it, but would only cover the cheapest unit. The contractor they sent did not show up twice, and then installed a new AC without replacing the old hardware! The new unit overflowed, stopped working, flooded my apartment and my downstairs neighbor's apartment. They charged me $600 on top of the installation for a crane, but didn't even use a crane and never refunded me. I had to pay $5200 for the unit, having a professional HVAC company come to repair the damages they caused, to repair my floor and my neighbor's ceiling. The HVAC company suggested suing them, their installation work was so bad.

Where do I start! I submitted a claim on my ac and not only did the company they called out for me take 2 weeks but then they told me the piece I needed would be on backorder for 8 weeks. First American is pushing me to do a cash out for much less than what it would cost me to replace the wall unit and every time I call to speak with a supervisor I am left on hold for 30+ minutes and they proceed hang the phone up. I am forced to then call back and repeat the cycle over!! I am so furious with this company, to top it off the contractor told me that First American hasn't even ordered the part yet, this is now OVER A MONTH!!!! I am a Realtor and I am so happy that I did not refer a client to them and am having to deal with this myself because I could have potentially lost a client over a situation like this. I cannot believe the poor customer service or attention this company pays to their clients. I advise you to look elsewhere for warranty services.

This is the worst warranty company I have ever dealt with. You have to stay on top of them. They don’t care if whatever you need is fixed as long as they get paid. I have had a problem for about 3 months now and it still isn’t fixed!

First American is a terrible warranty company! The house we purchased had to shut off the gas for termite repairs. When the gas company came to our house to turn it back on the water heater would not work. First American sent G&G Construction to take a look. When they came to my house, one guy was a grumpy old man with some high school looking kid that knew nothing. The old man came up with stupid reasons why our water heater wasn't working calling it "not normal wear and tear." However, the water heater is kept nicely in a closet and was in great condition otherwise and we had proof that it did work from the inspection. He continued to yell at us saying our gas was turned off, which we never turned it off because we ran the heater and stove.

I had a AC problem that has dragged for more than a year, First American used South Placer HVAC for all my orders and this contractor has a terrible rating in all sites like Yelp, Google etc. First order I was charged about $2000 as some costs were not covered by First American. On the second call a year later for similar issues the contractor fix lasted a day and tenant was left without AC in 100+ temps outside. When the contractor was called he set an appointment for 5 days later, I had to pay for emergency service myself, totally defeats the purpose of having Home Warranty.

I contacted First American Home Warranty via their website. It was easy to use and allowed me to describe the problem in my own words (which made it possible for same-day repair). Within 4 hours I had a response which included the name and phone number of the contractor, and a number to call at First American if I did not hear from the contractor within 24 hours. The contractor called and the work was completed satisfactorily the following day. I was also relieved that First American contacted the same contractor who had worked on that door the previous year (a totally unrelated problem) because the contractor was first-rate.

Burners on the stove were not working. The only issue was getting scheduled as the person responsible for scheduling didn't communicate out so there was some some confusion getting it schedule. But the tech was great, he arrived later than expected but again that was not his responsibilities but the scheduler who wasn't very personable.

If there's a way to deny a claim they will find it. Read the fine print carefully, as issues caused by normal wear and tear that is covered by other companies is not covered by First American. For example, a water leak due to corroded drip pan is not covered because the corrosion is caused by rust. Well, duh, water causes rust and water condensates from AC. Good grief. The repair would have been a few hundred dollars. Another issues involved the clothes dryer. Turns out, they don't cover problems with the ventilation hose because it's not really part of the dryer. Thank goodness our contract is expiring and we can go with another warranty company.

We were unaware that we had one-year coverage with First American Home Warranty when we bought our condo. During the year we had a number of problems with the washing machine, totaling hundreds of dollars in repair costs. When FAHW sent a renewal notice recently, we called to see whether we could file a claim retroactively for our washing machine. Customer service representative was completely unhelpful, saying that if the machine was now fixed, there was nothing FAHW could do. I have filed claims retroactively with insurance companies before and can't believe that FAHW would not help a paying customer.

The man just "stuck" a small tool in next to the circuit breaker switches said, "I had to hold them still." Then flipped 4 switches. If they were loose he should of replaced them. And he wasn't very nice to my daughter in law who greeted him.

Updated on 07/17/2019: Have been without a working dishwasher for over 5 weeks. First American has been of no assistance. The amount of time it has taken the contractor to come has been ridiculous. Nine days before they could come. Part needed to be ordered. That took another 10 days. The only 2 hours window of time was the following Monday which I could not be there. Had to wait until the following week for the only 4 hour window of time. Had to take off work, only to find out that the wrong part had been ordered. The contracting co., Major Appliance repair has the most rude people answering their calls. When asked if the repair tech would call me when they were on their way, the response I got was "You didn't ask for the tech to call you". I would expect a response of "I don't have you down to receive a call, would you like one?"

Excellent service by ARK Plumbing thru First American Home Warranty. Courtesy and prompt delivery and installation. I have been with FAHW for 18 years and have always had my claims handled efficiently and with courtesy and professionalism. I have recommended them many times over the years and continue to renew every year.

Do not recommend this company for home warranty. They do not honor their contract after one claim. In fact, tried to not honor first claim (we fought and for them to honor the contract) and flat out didn’t honor recent claim. Steer clear.

Repairman had to watch Youtube videos to figure out how to repair my dryer. His drill ran out of power. He requested to use ours to complete the job. The repair took considerably longer than we expected. I understand that your rules would not allow me to request the repair company assigned (I requested SEARS) but this experience was not at all what we thought it should be. Basically...if SEARS had been sent out...it would not have happened as it did.

They are the best with claims. Unfortunately I had 3 claims. All were very fast and everything was above my expectations. I will always keep a home warranty with them and refer to all my family and friends. Give them a try as you will love them.

My dishwasher went up in flames. We were just running it like we normally do every day and it caught on fire. The fire department had to remove it from the house because it smelled like an electrical fire and was totally burned up. This company would not even send someone out unless we put the dishwasher back in the house and hooked it back up! We got this policy when we bought the house. Completely worthless. It took a week to get the service people out and now they won't do anything unless I put the totally smelly dishwasher back in the house and then wait for them to come back out to re-evaluate if they can repair the dishwasher which is totally burned up. Really? Ugh...

Had a wonderful experience with FAHW. This was my first claim and it could not have gone any better or faster. Did the online claim and got immediate response from FAHW and then received a call from the company that was scheduled to do the repair within a few hours of filling out the online claim. Will recommend this company to family and friends!!

My air conditioning stopped blowing cold air on Saturday. It’s 90 degrees outside and humid in WV so it feels much worse than that. I originally called and the number I was given to contact the contractor. I called immediately and was answered with a magicJack telling me they aren’t taking calls and to leave a message. I’ve never had a repair place do that so I called First American back and I was told (eventually after a long wait) that that company isn’t available till Tuesday. I said it is too hot to have no AC and I have a kid and a dog to take care of. I need an alternate company assigned. The rep said she would get me an alternate and someone would call with an appointment in 4-8 hours and that would’ve had someone contacting me back by 10pm that night.

In the last 12 days, I've called FAHW about 2 issues covered in my FAHW contract: 1) A leaky kitchen faucet/broken garbage disposal and 2) A/C system not producing cool air. Red flag #1 - My first call about the leaky faucet/broken garbage disposal went through FAHW's automated phone system, which gave me a local service provider's phone number. I called that number, and it was a "Sweepstakes Rebate" message! Red flag #2 - My next call to FAHW, I finally got a human. The representative gave me another service provider phone number, but I'd have to wait another 3 days before that plumber could even schedule a visit. I ended up calling a plumber I trust and got the issue solved in 2 hours.

Took quite a while for parts to come in. That was not your fault nor the contractors, just inconvenient. When the parts arrived, the contractor fixed to our satisfaction. Also repaired dishwasher. That part also took. While to come in. Once received, both appliances were fixed and are working fine.

The First American Home Warranty purchase has proven to be a very worthwhile purchase. Repairs were needed for my pool/spa system, a new garage door opener and garbage disposal. I am very pleased with the cost and the home warranty covered benefits.

I just can't thank you enough for taking care of my broken electric range. Come to find out that the switch that needed to be repaired wasn't available anymore and so your company has replaced my stove with a brand-new similar item. It was ordered and delivered in a timely manner and the installation went perfectly. I only had to make my phone calls and wait for your work. Thank you so very much as I am by myself and could not do any of this type of work without it being very very expensive. I would recommend your company to anyone who called and asked me about them and I have already referred your company too many of my friends. I am so glad that in my early retirement I got a home warranty from First American Home Warranty company.

It has now been 26 days with no refrigerator. We placed a request for service on June 2nd. They sent me an email yesterday finally authorizing their company to replace my refrigerator. This is after two service calls from Sears. This doesn't count the additional 2 service calls where they never even showed up! I was told today that it would be another almost 2 weeks before I can receive a check for the new refrigerator. I will NOT BE RENEWING MY CONTRACT.

We have had home warranty coverage through First American Home Warranty for 3 years now, ever since we moved in. We have called them out for service a number of times, with generally good results. They cover what they say they will cover. (I have heard of warranty companies refusing repairs on technicalities. That has not been my experience.) There are sometimes additional charges associated with a repair, but I have found those to be reasonable. I believe they have an optional higher-tier plan that covers those additional charges.

Once I called in my problem I had to contact the company to schedule my appointment then I have to wait 12 days for them to come and look at it then after they look at it I have to wait 7 more days for them to fix it on the day they were supposed to fix it they did not show up at the appointment. Had to call again for them to come back to fix. The guy that did come fix it was nice. (Not his fault he was not dispatched there.)

The contractor did not notify us 30 minutes in advance as they said they would. Contractor charged us extra money to provide a service that he was supposed to do and the attitude was nothing we have ever experienced with this company.

Service for Plumbing, sewer line stopped up. The plumbing technician removed leaves and grass coming back up through both bathtub drains, and in the two toilet (Commodes). About two hours after speaking with First American Home Warranty, the service tech parked in my driveway, introduced himself and began to analyze or examine the cause.

Response was quick. They had to order a new spring as our garage did not have some kind of bracing needed to do the upgrade. So had to put in the old style again. Wish had the option for costs to make it up to current standards. But otherwise very happy with work.

A lot better than expected. Satisfied, went very well with efficiency, timely and mannerism was extremely well. Wife bragged on how well everything went with friends at a birthday party as well as two neighbors. We did push business to First American Home Warranty.

My husband and I were told by Jose of your company that someone would contact me today about finishing the plumbing problem at our home. We finished the call with Jose at 10:18 this morning. We have NO working toilets and stayed in a hotel last night. I can't function without sewer lines being cleared and toilets working. The biggest problem is no communication between insurance company, contracted people and the customers. I've waited all day to talk to another plumber. Called Acrown who provided the initial work and was told that this job was being sent to another plumbing company. It took two weeks to have a water heater installed recently. I'm very unhappy with the time element on all repairs. I need to hear from someone immediately, like tomorrow Friday and would like something done before the weekend. I can't live in my house until this problem is taken care of. Thank you, Debbie

Was done very well, Jungle Cat installed the furnace on 5/2/19 and they charged me an extra 441.oo dollars. I would like to know what that was for? I was under the impression that you people took care of the rest except for the 75.00 dollar service call charge. Please explain and let me know if that was unnecessary. Thank you. Harold

Good service, inspection said a portion of the roof need to be removed. I declined the repair and opted to cash out and repaired the fan myself. The check for the repair was received within a week and was fair.

OK providing basic repairs. Otherwise, seems to try to find reasons not to provide more. FAHW has problems with its website. With an active account not due for renewal for a couple months, I've been unable to order service online for months, and they can't seem to fix it. In the case of a double payment, the contractor did not have record of payment to FAHW, so a second payment was made at repair site. It took weeks to get one refunded.

Paying for a service but can't get service. I call and get transferred around the whole company or put on hold with no one picking up. I have file to claims one 3 weeks ago with no follow up and back in March. I'm tried of calling and getting nothing. The worst service I ever paid for. I do not recommend this service for anyone.

AC garage and refrigerator repairs. I placed my order on the cusp of a weekend... but everything was handled by Thursday of the following week. The customer service was good and the technicians were very informative. I just wish turnaround time could be upped to one day service. But that's probably an impossibility. But with AC it can be critical since domestic comfort is critical.

The product has been good except for the last year, First American is allowing contractors to set four hour windows during the day when I require early morning or later than 3:30. Now, the management team does not help. They used to reschedule. The entire team is argumentative - but professional. Although I stated that the contract will NEVER be at my home again, they have the audacity to still contact the contractor and attempt to persuade me to stay with the contractor under the contractor's schedule. They are wasting my time! Then managers who are supposed to call me back, do not. Each time, I have to call back and waste time on hold, just to get the same results. I will not be renewing, and I was a long time customer. Also, I will check to see if they are being honest enough to still show this poor review.

Trying to get our A/C fixed had been an absolute nightmare. FAHW is a joke of a company that has no intention of honoring a plan I purchased. My family has been displaced now for 6 days with an eleven-day old newborn baby, and there is no end in sight to this getting resolved. It is summertime in Texas and their only solution was to offer us $50 to purchase fans. Ridiculous!! My newborn will literally die if she gets too hot, and they will not send someone out to fix our A/C. Mind you, they say they will but then no one comes. Their excuse is that they cannot find anyone to come to our area.

Sam's Garage Door came out, checked my garage door opener and determined it needed to be replaced and replaced it with new one. The new opener is quiet and works great, I would recommend Sam's Garage Door to my best friend..

Just horrible! The sign up process was great. However, I had to file my first claim 2 months after signing up. My renters had a water issue. Of course, an offshore call center in the Philippines handles the claim. The contractor for the claim never contacted me. I attempted to contact and all I got was voicemail. I emailed the contractor as I reside outside the USA. Then I never heard back about an appointment so I contacted First American. First American had to call to get an appointment time. Guess what, the contractor never showed for the appointment. First American did refund the copayment for the claim. However, I was told that I would get a call back within an hour to advise if a different contractor would be dispatched to fix the water leak. Of course no call back.

AC went out. It’s 97 degrees & I have health issues. I was told it would take 48 hours for a contractor to contact me. I can’t believe a company could put people's lives at stake like this. A medical emergency that takes 2 days for response is unacceptable.

We have been First American customers for nine years and we have experienced some problems in the past but nothing like we are experiencing now. We live in Texas and our air conditioning system failed in May and was reported to First American immediately. They assigned Master Tech Heating and Air to repair our system and we had to wait five days in mid-nineties degree weather for them to show up. They told us our system components which had worked well for over nine years was mid-matched and had to be replaced.

It is over 90 degrees here in GA, I am going through treatment for breast cancer and I have been without AC for going on 3 weeks! Water is also leaking all over my attic. They first sent a shady contractor who simply added freon and said it would be fixed. It lasted 2 days before breaking again. Then I had to wait another week for a different contractor. This contractor showed up without calling even though we were promised a 30 min window. My elderly Mom was home alone.

Experienced a burst line under our kitchen sink which caused quite a bit of damage to the kitchen area. My wife called to alert FAHW and you all stated that since no plumbing service was available, we should find our own and would be reimbursed. She contacted Michael & Sons Plumbing and they came to remedy the situation. We were then told to submit the receipt paperwork online to be reimbursed - which we did.

I called First American Home Warranty to service my central unit 5/15/19. An HVAC contractor came out the very next day and resolved the problem. I have had several service request this year and I am completely satisfied with First American Home Warranty. Their representatives are friendly, knowledgeable and will call back to check if request was complete. If unable to reach customer after several phone attempts, they will send a letter. Now that's customer service!

The company that came out to my home was very professional, they're knowledgeable and finish the work within hours. They made sure they treated my home with respect and professionalism. The technician determines the issue with them a few minutes of investigation and repaired it quickly.

Excellent customer service, very professional and knowledgeable. I strongly recommend First American to my friends and neighbors. They are the consummate professionals, very attentive and proactive approach to ensuring issues are resolved. My wife and I and extremely pleased that we selected First American as our home warranty company.

Purchased a home with FAHW included in the sale.. Found that the Kohler Whirlpool tub was not working. Took a day off from work for the service person to come. Service person (McAtee) could not address the problem as he said he needed to go to Home Depot and purchase a part. Two weeks later I called the plumber and asked if part was purchased and when would they be visiting to fix the tub. Service person arrived and I took a second day off from work. I was told he could not finish fixing the tub because on this visit he accessed the problem was with the "jets" and this was not covered under warranty. Neither FAHW or the service person could explain what they meant by the "Jets". We have requested on several occasions for the plumbing company and or FAWH to send to us a written explanation of maintenance.

From filing the request online for service to our pool pump to the replacement of the parts, everything was as good as it gets. Communication with First American Warranty was great. The service provider contacted me with updates and scheduling. Service was quick and efficient. The technician was pleasant and confident. So basically, we had no worries with the whole situation, and it has been the same great experience with previous service requests.

I need to have someone to come and look at my guest bathroom vanity faucet. It started to leak. So I called and a Plumber came out and look at the faucet. After Observation he determined that it need a replacement and the next day he came back with a replacement faucet. He did a wonderful job. I am so pleased to be a Customer of First American Home Warranty.

Washer was replaced and was taken care of in a timely fashion. Service was good and delivery was precise. Very friendly delivery gentlemen. Old washer removed and we were given ample notice when delivering. All service reps were very polite and verified they answered all my questions. New washer is working well and I feel service was met. I would definitely recommend to a friend. Only recommendation is that replacement of washer should have taken less time. It took at least one month for the new washer to arrive.

First reported dishwasher did not drain in March. Since that time they have sent out 4 separate technicians from 3 different companies who have all seen the problem, tried all kinds of different things and still it doesn't drain. I have asked for a replacement and keep getting told it's up to the contractor. Still, 3 months with no dishwasher. I have tried to use their on lone system. They do not keep status up to date and take forever to answer emails if they answer at all. My contract is up in September. I am changing companies to American Home Shield at that time. Same coverage, 50%of the cost. Linda

DO NOT buy into the hype of First American! I have had a home warranty with First American for four years, and will not be renewing. It IS a scam. I purchased the home warranty for my rental home as an insurance policy to the catastrophic failures that the show in their commercial, specifically HVAC. I purchased the upgraded plan to cover that specific issue.

We've used First American Home Warranty once and when I submitted the claim over the phone, the representatives were great in terms of the expedience. They were very helpful too. The technician came out in a couple of days and explained the issue and the resolution very well. His quality of work was also good.

I have been a customer since late 2014 and have rarely made claims with First American. I am not one to abuse services, but recently have experienced issue with my pool equipment. I live in a 30-yr-old home and most of my equipment is older, yet I pay to have them covered and expect when something goes faulty that my provider will live up to their word in providing a "pre-screened" contractor. We not in this instance! The contractor was sent out to service my claim back in April, called Visco Home Services out of Houston. On-site he told us the problem, what needed to be done, that it was an "easy" fix, yet never returned. Come May, I have a serious problem where water is shooting explosively from the sand filter. I call FA back and they tell me I need to submit a new claim.

My first claim with them after one year. Washer; they told me Sears would be out the next day; 4hr. wait no show; called back, long holds, same outcome. Called back, long hold, cut off, hung up on and then was told it was not their fault, all Sears appt's. were not going through. Completely unapologetic! Sears finally came and said my washer was un-repairable. I was given a cash out offer which is supposed to replace my top of the line Samsung, with $425!! Are you kidding? and that is supposed to include haul away and delivery? Sent an email saying I felt offer was unfair and maybe a mistake. Waited 24 hours to be told that was correct and all they offer. I had claim with American Home Shield that ended in a cash offer which may have been on the lower end, but not insult! The only reason I even switched companies is because FAHW sold me on their additional coverage. Not worth it if they handle things this way! Very unhappy!! And my FIRST claim!!

On our real estate agent's recommendation, we had First American when we purchased our home and it was paid for by the seller. We had two claims filed so far, wherein the first one, the contractor never showed up. They said their truck was messed up, which I understood. I thought First American would replace them but they said they don’t normally replace the contractor. So, we were out waiting for someone to come and it was frustrating. It took us about two weeks to get somebody here but they did a great job once they got here.

First American is the worst home warranty company I have ever dealt with. Sears is their contractor to fix parts and Sears is worse than First American. My oven broke the first week of May (2019). I was under warranty and paid to have a technician come fix our oven. My first schedule appt with technician was May 15th. It was rescheduled for May 16th (by technician - not me). The technician came out the first time and diagnosed the problem and said he needed to order a part. The same technician came out again to fix my oven on May 28th. He showed up and said it was the wrong part so he had to order the correct one and come back out again for a THIRD TIME. Since then, we have been rescheduled on 3 TIMES.

I’ve been satisfied overall with First American. I’ve submitted claims with them both ways, on the phone and online. I didn't really like doing it on the phone because when I'd call, I’d be put on hold forever. And when I would try to get a live person on, it just took forever. So, that was not good. Doing it online was better. We also had one issue where I was told one thing by one person and when I called back, they said that was not the case. So, there was a time when I was really irritated because it seemed like the different representatives were telling me different things until I finally got to the bottom of it. But it took several calls.

4 months after trying to get my washing machine fixed, it is still not working. I have dealt with 25 people at First American and every single one of them is incompetent. Most can barely understand or speak English. None have followed through to get to a solution. I have been promised a replacement machine after numerous unsuccessful fix attempts, but even this they are useless at delivering on.

We've been with First American for nine years now. It was provided when we bought the house and we just stayed with it. We submit claims by phone and most of my interactions with their representatives have been okay. I only had a couple of problems throughout the years. The last one got resolved but I had to go through hoops to get it because they had canceled my service. It was a big mess but it’s fine now. Plus the technicians that come out are good.

I have been very satisfied with First American Home Warranty. Not only are they very responsive to my service requests, they follow up to ensure the appointment has been scheduled and if I am satisfied with the selected vendor. Will definitely be renewing. Worth every penny...

The work was fantastic. The process was great and quick. I would recommend this warranty company to anyone. They are friendly and treat like a million dollar. Because of First Warranty I had on less thing to worry about thank God.

The general trend of the company is that they delay the whole process, so you get frustrated and pay yourself. They have increased service fee from 60 dollars to 95, so now you don't call them anymore. The service request companies they work with, don't prioritize your requests. The time and effort it takes to coordinate and get the service provider at home is not worth it. They don't replace bad products anymore and keeps patching the solution, they push back on replacement to the max. So ultimately you keep paying 95 bucks yourself for an old machine.

My clothing dryer basically burn in from the inside and I just made call pay a copay and First American Home Warranty took over, my dryer was fully repaired like new, the technician did extra things to the dryer, now it sounds like new, we are happy.

Absolutely HORRIBLE customer service. I have been with this company for years, and EVERY SINGLE contractor they have ever sent to my house has terrible reviews across ALL review sites. This company will only pay for the cheapest solution to "fix" your issue, so if it's something small, it's probably not a big deal. But if it's something big, like replacing an AC unit - they will do everything in their power to NOT spend money. The last straw for me was this week. My AC unit went out late Thursday night. I live in Arizona where it gets 110 degrees and have a family member with special medical needs. The earliest they could get to me was TUESDAY!!