First American Home Warranty Reviews

My First American HB Protection warranty came when I purchased my home in 2012. I continued the policy and it has been very good for me. I usually submit claims online and most recently, I filed one for a a leak in my wall. At the time, I couldn't turn the water on in my kitchen. The contractor I got was outstanding. He went above and beyond. He looked at my stuff and fixed it right. He submitted the additional materials that First American needed, and my claim got approved. He was so good to work with.

When we bought the house, the seller had to provide a one-year coverage which was First American Home Warranty and I continued it. Submitting a claim with them has been easy and my experience in speaking with their reps has been good. Also, the technicians that they’ve sent has been satisfactory for the most part. There were a couple that didn’t work out but that was them being too busy and me needing to have things fixed. Overall, I’m very happy with First American.

I paid twice to have my dishwasher repaired in the last year by the warranty and paid $75.00 each time. It broke again and I filed another claim. The company that came out said it could repaired but needed to be replaced. I asked for repair but was told a second opinion would be required. I called again after the second opinion to request replacement and was told because Nevada has hard water and I do not own a water softener that my claim is denied. I asked where it states in the warranty that dishwashers cannot be replaced if you have hard water as hard water did not stop the two repairs and was told it is not stated in the warranty but was company policy. I paid over $1,500 in good faith for three years for the warranty and when it came time to honor the warranty this is what happened. The company does not honor the warranty. Pick a reputable company not this one.

If you're looking for a home warranty that will take your issues serious and handle them adequately and in timely manner DONT LOOK HERE. My experience with them has been awful and would not like anyone else to go the same road. I experience issues with my AC unit. When contacted them they schedule me someone for the closest date (3 days later) a Friday. The technician seem to believe it was an electrical issue, so he reported to the company and they dont get work orders for Saturdays so waited the weekend only to wait so that the electrician said, "No issues." It's our AC unit. So waited next day for the AC to come back and say it's the compressor.

We purchased our home with a First American warranty and discovered about 2 weeks after purchase we had a pinhole gas leak. We called First American and they set up an appointment for 36 hours later but said I could hire my own plumber which I did. He came out and had the experience & the equipment to find the leak but First American would not pay his fee. They then sent their plumber out who came right away but could not detect the leak. 3 days have passed now since the leak was detected. Their plumber suggested I call the Gas Co. which I did. They detected the leak but would not locate it and shut our gas off for 2 weeks! We hadn't even moved in yet!

I like that First American's reps are very polite with customers. While there have been some issues with some vendors, they don't send those guys over anymore, which is great. Whoever they hire, I'm happy with. Most recently, I filed a claim for pool. I had Southwest Pool and also had somebody come in from Jet Plumbing but had to put the latter on hold since we found mold. At present, we have their remediation company that has come in and is tearing everything out.

We've had our First American Home Buyers warranty for about six years. I submit claims over the phone and I've had good interactions with their reps. Everything has been easier to handle over the phone as that way I know if a claim can be covered or not. The technicians they have sent were always professional. They come in and do their work. First American handles claims in a fairly fast time. Once I file a claim, they assign whatever work I need to have done with one of their contractors right away.

I bought my first home two years ago and in the contract I received a one-year home warranty from First American, which I thought was great, seeing that the day I moved into my new home, the A/C was not working. Unfortunately the experience was a nightmare and in the end I really wish that I did not have the warranty, so that it could be fixed in a reasonable time. The first company recommended replacing my unit. Somehow in the miscommunication from First American, that company was cancelled and another company came out, then another, and yes, another. Four companies later at $65 for each from me, I still did not have properly working a/c for over a year!

I will keep this very simple. My AC broke down in the middle of August heat in Houston, 100 degrees is the norm. Once the company they recommended for the job gave me a quote that was double of what I paid for the same unit tonnage last year, I decided for the cash out option and just to obtain the information from them took almost two weeks. Now after a month that the only unit in the apartment stopped working, I have not received the funds to complete the repair. Thank you First American.

I've been using First American for a little over a year now and we've been having a good experience. Our dryer had gone out and I submitted a claim with them. I called and told the reps what the problem was and they told us what to expect. They were very professional and friendly to work with. The dryer has been working well and I don't have to get to the laundromat to dry my clothes.

We bought a home and we wanted to have a little more protection on things in our house because things happen. I googled home warranties, read some reviews and people didn’t have many problems with First American so I went with it. Submitting a claim was quick and easy as well as using their website. You can select different categories and either pay ahead of time or when the stuff happens. The claims representatives were some of the best I have ever had to deal with. They were very friendly, knowledgeable and would try and find the answers. The customer service was very thorough and the technicians were straight up and professional. The main one that they usually send us was good. They always explained everything and did everything the first time, and didn’t have problems with it the second time.

My husband and I purchased a home warranty through First American after our realtor recommended them. We had an issue with our oven as soon as we moved into our house. The oven outlet was wired incorrectly. It would heat up so it passed inspections, but the first time we tried to use it blew the breaker. We filed a claim with First American and they sent out an appliance tech. The tech was able to determine the initial issue was an electrical issue, but that likely the oven’s circuit board was fried. We had an electrician come out and rewire the outlet. This obviously didn’t fix the oven’s internal issues.

Platinum Repair was contracted to do the work on June 29th, as of September 20th I was still dealing with repairs. FAHW failed to support the poor service. Platinum was HORRIBLE, failure for FAHW too!!

About 3 years ago I was without a hot water tank for 2 weeks. I had a Rheem. They brought me a Bradford about half the price after they installed it. It's a gas hot water heater. They didn't replace the holding tank above which is part of the job and when I look behind the hot water tank they had dropped it off the truck and there was a dent in it. Then a year later because of they dropping it off the truck the sensor went out. I changed Services immediately when I saw the dent 3 years ago because they would not replace it. I feel nobody should be out of hot water for 2 weeks. The reason they wouldn't replace it is they said it was cosmetic which is a crock of **. I didn't order it dented hot water tank.

When we moved to our second house, the owners purchased a home warranty for us. However, that first warranty company we got was unbelievably rude and terrible. They wouldn't fix anything and they were also more expensive. My daughter also had a home warranty and it was so complicated to get anything done. We thought that all companies were like that because those were the first ones we had. So, when we took First American, we were happy. We've been with them for so long now and I love them. I really appreciate them being kind and nice about things because within the first week of moving into our house, our septic tank flooded our house. I was devastated 'cause I didn’t know anything and I was screaming and bawling on the phone.

We have been customers since we bought our home six years ago. Our air conditioning went out in July 2017. I live in the south. It was hot! I was told it would be at least 10 days before anybody could come out and even look at it. We ended up fixing it ourselves because we couldn’t wait that long. They did not seem to care that it was over 100 degrees in our house.

My daughter had this warranty for a couple of years and she told me that if I get it, it would be good. So I did. It's easy to submit a claim and the reps answer all the questions I have. When I give a call, the technician comes and fixes the issue on the next day or the day after. The technicians and the work they've done have been good as well. I've had a good experience with First American and I appreciate it.

Run!!! These people are crooks and just as bad as Home warranties. I been without a/c for two weeks here in Conroe, Texas. First American Home Warranty and this royal “not so royal” worst combination ever experienced. Go to a HVAC tech that does side jobs instead, because hardworking technicians get only like 5% total amount of what you pay these crooks. They wanted to just cover $130 for labor only out of $1500 that their ac partner was charging.

I submitted a claim to First American over the phone and the experience was great. The only problem was that I didn’t like their contractor's service. The contractor charged my husband extra. So instead of $75, he was charged $95. However, the contractor didn't put in the part right so it broke again but he still charged us for it. So we ended up fixing it ourselves because they said they would charge me again if I call for them to come back. The contractor never called me back. First American never called me as well to see if everything was good. Nevertheless, I still like First American Home Warranty.

As homeowners, a home warranty plan is the norm. Many companies falsely advertise their services. But, First American is truly there for you, as promised, whenever needed. They are amongst the best company available. Thus, the reason for another renewal!

The bathroom faucet was continuously leaking. They fix my problem as soon as possible and were kind enough to follow through. I had some problems that needed immediate attention and they help me find another plumbing service to help me with my needs. I thank them.

I could not be more frustrated and upset with your company. It is now week three of working on my claim. Movement halted and instead of your customer service being helpful, they have been rude, incorrect, and accusatory. I have received multiple lies from your team that they were working on our claim, only to learn on follow up calls that no action has been taken. I have had 6+ hours of on hold time with your company. This no way to run a business and you should take more pride in what you do.

If I could give half a star or even zero stars, I would. I have used the Home warranty for other nonemergent issues in the past and have been satisfied. But, their inability to expedite and handle an emergent situation is UNACCEPTABLE. Our water heater burst on a Sunday evening. After getting the water shut off, removing the flooding from the garage/office, I called to put in a claim. The next day plumber came out to assess and put in a claim for authorization of replacement of the water heater. I called FAHW the next morning to verify they received the claim. They said they had not. I called the plumber as soon as they opened, he had the authorization number from his previous conversation with FAHW the night before and was told the water heater was in route to be delivered to his shop.

I have a big house and my appliances are always going even though they’re brand new. They don’t make the appliances like they used to so I figured I’d insure them and I went with First American. My experience with them was amazing. I submit claims with them over the phone and that process is easy. The technicians that have come to our home have all been great. They were fun, were on top of the issue and the quality of work they have performed has been perfect. First American Home Warranty is a great company.

This is the absolute WORST home warranty company I have ever had!!! I wish I could give them ZERO STARS!!! I submitted my claim for my dishwasher 06-01-2018 today is 09/17/2018 and I still DO NOT have my dishwasher. The first time instead of just ordering me a new dishwasher around 500 bucks or so they ordered 9 parts from Sears (who is also ridiculous, I’ll never deal with them again either) when Sears came out to fix it warranty company had sent a wrong part apparently the next time they come out to finish it one of the parts didn’t work right so he literally glued around one of the parts, told me it was fixed and left. Ran my dishwasher it leaked all over my hardwood floor.

Sears Representative came the day after I filed a claim for garage door opener being broken. It took about 10 days to receive the broken part but Sears Rep came promptly and installed it successfully. The Rep was polite, respectful and professional. Thank you.

We've always had a warranty and we were coming fresh out of retirement so we wanted to make sure we were covered somehow in case anything happens. I researched First American and it seemed to be better than the ones that we used in the past. I submit claims over the phone and have never had a problem placing a claim. Also, everything has been fine with the contractors they send out. The only problem that we had was when I submitted a claim for our stove. I had a double oven and First American said that they couldn't find the parts that my oven needed. So, they went ahead and said that they would have to buy me a new one. They sent me a new one but the guy that delivered it wasn't able to install it. I waited for almost three months before they called me back to get it resolved.

When we bought the house last year the sellers purchased the warranty from First American. It covers all our appliances in our home and other issues that may arise, so we kept it. Also, they sent me reminders and it was convenient submitting claims online with them. When you do it online, you have to be brief and it doesn’t gives you a lot of options on what the problem might be and you just type it in. But when you call in, the experience would depend on who you talk to on the phone.

Talk about a bunch of bumbling buffoons. I'm so appalled I don't even know where to start. It's been well over a month, and so far the only things that have occurred are because I took care of it myself. Definitely no doubt about it NOT RENEWING this warranty next year. I don't even think they know what's going on with my claim at this point. They also managed to contract the only other group of people dumber than they are to try to replace my unit. Seriously considering just taking the check and using it to bring a different warranty on board. Dumb. Just dumb.

I have had to call First American Home Warranty twice and now both times I have to go find a contractor on my own and pay them myself and the home warranty still wants my deductible. For what? Causing me more trouble than if I would call a contractor in the first place? This so called home warranty is a joke. They only hire the cheapest they can find in the area which ends up being some guy working out of the back of his broke down S10 who isn't actually there to fix the problem but rather band-aid it enough to get paid. Hell I'm still waiting on a call from the plumber they assigned to me last October 2017... I called them directly.

When submitting claims with First American, I call and they make the arrangements for me. Their reps are always courteous and very professional. They normally dispatch contractors within 24 hours. For the most part, their contractors have been extremely professional and very efficient at their jobs. They’ve done excellent work and everything has happened perfectly. I called back and thanked First American for the quick service that I had previously. I'd recommend them.

Really disappointed in First American on how they handled a claim we had. I want to say we are responsible people and take pride in our home. Our 4 year old Frigidaire Refrigerator is under home warranty. The refrigerator door handle recently broke upon opening. The door handle is made of plastic and had a very thin bracket on top where screws hold the handle in place to the top of door.

My air conditioner stopped working on a Sunday. I called First American, they immediately told me who they would be sending out to repair it. They kept me informed when serviceman could come, and he came next day and repaired it.

First American was the company that was suggested to us by a realtor that we were using at that time and since then, we've used them on several other moves. It has always worked well with them. Then the folks that we bought a house from previously used a different company and gave it to us. But we had a bad experience with that one while with First American, we’ve had nothing but good experiences. So, used First American again

Hollenback Heating and Air, Incorporated - My husband and I were both extremely pleased with the service that our technician provided. My husband is a heart patient when I explained his health issues about not being able to be in the extreme heat the person who set up the repair appointment flagged as urgent and said the tech would be here 8AM Saturday morning. The tech was right on time very pleased with his professionalism from his appearance to his quality of work. We would absolutely recommend them.

Air Conditioner not fixed times 2 1/2 mo. Three different techs all with different answers. 1. Needs replace (FAM refused, due to maintenance but advertising says maintenance not issue and unit had been inspected. Declared maintained when policy purchased. 2. This tech says 12V wire and replace thermostat (which only needed a battery) 3. This tech says needs air handler but I must give him 1295 up front before he will do the work. I ask for a list of their contractors so I can speak to them and they refused to give me a list to contact and refused to get another tech that does demand 1295 dollars up front before service is completed.

My garage door was broke and I called FA and they charged me $75. When the contractor came from Garage Door Medics and said the drum and bearing is broke. Which will not cover by FA! But I did not agree with this contractor. Very disappointing from First American. The technician tried to make money on me. What he said and reported to First American was wrong. Where the spring was broke. I begged to FA claim department to send another contractor to check again. But they said no. This morning I called another contractor and the contractor said the spring is broke and he fixed it in 10 minutes. To me it is a stress to call FA. This is my last year and will never renew this with you. Thank you.

I only have 3 or 4 things that can go wrong and they already fixed 3 of them so I don't think I really need them anymore, but they are so great I rather give my money to them than just about for any other service other than my wi-fi. They answer the phone right away after you give your account # (which is not easy) and set up a repairman very quickly. I haven't had to wait longer than a day. As long as it is covered in the very plain contract, they deliver no questions asked and no runarounds. I like them a lot and would recommend them to anyone.

I was told I had to pay $500 in non covered costs by First American. I agreed and when the work was done I had to pay $1000. First American said that wasn't their problem. It also took 2 months to fix my air conditioner. Worse experience of my life.

We have been beyond pleased with the way First American Home Warranty has handled all of our calls. We knew we could count on them to send qualified people to take care of what was needed. This is why we changed to them. We would highly recommend them to anyone.

Over 2 months, 4 contractors, 6 different "repair men" $700 in added charges, 4 missed appointments, days on the phone, to install an air handler that still does not work. My heat pump was not cooling, the air handler had a leak in the coils, the air handler need to be replaced. First contractor diagnosed the leak and charged the system but his company could not install an air handler. Second contractor, confirmed the leak and need for replacement. After days of arguing about the added charges and what was covered by the extra coverage I paid for, they replaced the air handler. It did not cool. A week later another tech shows up. He says the wiring was not correct and the heater and AC were both running. He disconnected the heater then left due to his health. A third tech was sent, he could not make the heater work.

I didn't know anything better when I bought my first house. My realtor was using First American that time and I went with what she suggested. First American's claims process is great. I just do it through their website that's very user-friendly and then techs come within a day. And so far, the contractors they've sent out have all been really good and have done a good job. Having a warranty is very valuable. We use them quite a bit and it has saved us money. We just had a flooded back in our house wherein a pipe broke and First American took care of everything right away. They paid for our hotel and it was great.

Since I’ve been a Realtor, I’ve seen a lot of warranties through my clients when they buy and sell. And seeing how things can go wrong on appliances, I've always kept a warranty. There were many recommendations but I chose First American for the lower trip fee. It is a good company. When I've submitted a claim, it has been easy and I would usually get a call back. For this claim though, I called the local sales rep. When the technician came out, he said that the washer could be fixed but it would cost more than it was worth. So he recommended that we get a new one and we ended up with a new washer.

I called to cancel my home warranty. They said they will refund my entire money since coverage started only a few days ago. I send email to cancel. Today I saw the email for a refund. They did not refund 100%. When I called they said that there are $50.00 admin fee for cancel and the fees for the days that were active. This is really frustrating and I am feeling like I got cheated. Customer service can't help other than just saying sorry.

Service to determine whether washer was repairable or "kaput" was within a few days. Replacement of washer took a little longer as GE did not have an installer here. Once we found an installer, the completion was quick.

Terrible is the best way to describe this company. You will pay your premium and an additional $75 EVERY time you make a claim. You think that with all this money you are paying already, everything will be covered. Well you were wrong. Read the fine print in the contract and they don't cover "cleanings" of any appliances etc. Well when the evaporator coil (inside component of your AC) on the inside of your home begins to leak a couple gallons a day the initial thought was, "Oh great I have a home warranty that will cover this and other than the $75 claim fee it will get fixed." Oh how I was wrong.

I am pleased with the service that FAHW provides. Quick and easy throughout the process. The technicians that have done the work are professional and timely. I would recommend FAHW to friends in a heartbeat. Good service at a cost-effective price. Good work in a timely manner.

The first claim I had left me without an oven for over month. I have been trying to get compensation for a failed water heater for 3 months. The customer service department is extremely difficult to communicate with and the hours that I have spent on hold is not worth the headache /frustration they create. Do not use this company, you will regret it.

I put in a service request online. It was easy and quick to submit a claim. The repair person was quick to respond and came out the next day. He even reprogrammed my remotes for me. I would highly recommend them.

They are courteous, professional, and prompt, as well as affordable, reliable, tolerant, knowledgeable and go above and beyond what's required of them and understand that not everyone has a computer or the knowledge how to work their way through a online ordeal. They were very understanding of my area of residence and that I explained I am a night shift worker and daytime is my usual time to sleep for work so they handled my claim expeditiously. My time and job are important to me even if I'm a senior citizen.

Our refrigerator has been broken for over a month. First American assigned Sears and it's been four appointments now and our refrigerator is still not fixed. On our last appointment, the technician failed to show up (even though he reported he did). On the appointment before that, the technician said our fridge was repaired when the LED display literally says freezer sensor error!

My real estate agent when we bought the house picked First American Home warranty and we went with them. I've submitted a few claims which I did online. I looked up the services I needed and went from there. It was a simple process getting the claim filed. One time, I had an issue with our oven and it took me two months to get it fixed because of them getting a tech to come out here.

As a senior citizen I thought it would be great to have someone else take care of my home issues. My latest experience was a squeaking/leaking shower faucet. When the plumber came he said the faucet was missing a washer and he would have to get approval to fix the problem. I was subsequently informed that they could not help me because of the missing part and I would need to call my own plumber. When I told my neighbor he showed me that I could replace the leaking valve stem for less than $20. The contract does indeed say they aren't responsible for missing parts. I would have gladly paid much more than the cost of the missing part to have the problem fixed. My experience has been that almost every issue can be denied under the contract.

We have been with First American for 3 years and only made our first service request recently. Their customer service reps were very helpful and pleasant to work with. The assigned service contractor was professional and efficient; service was completed the next day as scheduled and problem solved within minutes. We are very pleased with FAH. Thank you!

FAHW has improved tremendously regarding sending out qualified repairmen. We had been burned by another company in the past regarding our refrigerator, but this time they sent out a reputable company for our washer. FAHW was absolutely wonderful - great response time and follow-up. I am super pleased with FAHW. Great job!

The original repair was done by Sears Repair and taken care of quickly. However, I had to have them come back and make an adjustment to the felt that acts like a bushing on the dryer drum. That combined with the fact Sears does not give a better window for the repair then 8:00am to 5:00 pm keeps me from giving them a better rating.

If you are like me then you are probably a little apprehensive about these warranties. Are they gimmicks? Do they work? Can you get in touch with an actual person? What kind of hurdles must be overcame before any warranty work can be performed? And more than likely many other questions concerning the validity of these companies.

I have been with First American Home Warranty since I bought my house 4 years ago. My house was not new and had some problems with my toilets and dishwasher; microwave etc. You have always made sure I received your services in a timely manner. You have helped me out and I have saved probably thousands of dollars if I did not have your coverage? THANK YOU.

My first repair call was excellent. I got attended over the phone right away when I was requesting service. The wait time is short and the technician did a great job on fixing my refrigerator. I will surely refer First American Home Warranty to my friends.

I would refer First American Warranty to my friends. Staff are polite and the response time is awesome. The tradesmen they send out are very professional. They have saved me a lot of money. I highly recommend this company for all your household needs.

We had no water coming from the well and thought that the pump had gone out. This was Sunday afternoon, called and talked to a customer service, who understood the issue and called for service. Since it was Sunday afternoon, the well company called at 8 the next am and came right out. The problem was not as bad as we thought. First American was quick we paid the co-pay we told when we signed up. The rest was billed to the Well Company. Sure glad we had the coverage.

We’ve had 1 claim with First American. My wife filed it through phone, which went smoothly. The technicians that came were very professional and they got the work done very quickly. It was overall a good experience. I would recommend them to a friend.

When I file a claim, I just go to the website, put in my address and then they pull me up. I click on “submit a claim” or I can look at an existing claim. First American was always very prompt on getting somebody out. They replaced the garbage disposal and the swimming pool heater. They repaired the microwave twice and repaired a ceiling fan. One time, one of the service people they sent out was rude. We were in a home that the air conditioner upstairs wasn't doing right. We did everything we possibly could and we added more insulation. Our light bill was $600 a month and when we sold it, the inspector said it was running as it should for its size but nobody told us that we needed a bigger unit. We're on our third house that I've chosen First American and they have had very good service. They’ve always done what they could and I'm pleased with them.

I called in an AC not working request on Saturday at 4:30pm and was told I would receive a call from a contractor within 4 hours and my request was escalated. Sunday AM still no call from contractor. Left a message with First American and received no call back. Ended up cancelling the request and calling an independent contractor who showed up within 2 hours. We live in Phx and the temps were 105+ that day. Slept in a very warm house. Sent a message to First American and was told "sorry you had to cancel and our contractor didn't respond". That was it. No offer to make it right. I should have only had to pay $75 for the service call but ended up spending more. I bought the policy for peace of mind. I will not be renewing.

Professional, prompt, no hassle get results mind set. First American Home Warranty is a godsend. Recommend First American Home Warranty to family and friends. First American Home Warranty offers resources to help you maintain your home and keep home systems running smoothly.

See the letter I wrote to the company as countless phone conversations were tried. Don't waste your money - put the $65 away each month into your savings. My experience: "I am writing this letter as a formal complaint to you today to express my deep dissatisfaction with your team members and service. I am having to write this letter and spend more money on a stamp because I was told on the phone by Sherman that there was no other person higher up that I could speak with!

As a new homeowner having a warranty has been God sent. We've used it many times as needed, saving us thousands of dollars. We'll certainly be renewing it and recommending it to friends. First American Home Warranty also has good customer service.

First American was very quick to schedule an appointment to repair my dishwasher. They sent a technician who was incredibly efficient. He sussed out the problem & fixed it in record time. All in all, it was a great experience! FIVE STARS all around!

Our water heater went out and First American Home Warranty was quick, but did not understand our location and had us contact a plumber 150 miles away. When told the error I recommended a local plumbing business to the assistant and they were on your list. They were quick, professional and did an awesome job.

FAHW was extremely considerate and got me approved to have my hot water heater replaced in one day. I opted for the "cash in lieu of" process which went quickly and I received a check within about a week. Definitely worth doing business from now on. So much better than my previous home warranty company.

This company is easy to work with. I have had them since 2003. They have promptly taken care of every claim I have filed and there have been many. My house was built in 1987 so it was just the right age when I bought it for a everything to start wearing out. The company they had contracted at the start was the typical company that didn't want to fix anything. I filed a complaint and had another company - Pronto. No more problems. They have replaced dishwasher, oven, garbage disposal, hot water heater, and washer and two toilets. They offered $2000 towards a new HVAC system or repair the old one. They have also handled numerous repairs that didn't results in replacement. I have no complaints.

Called to have a technician review the operation of the stove. The technician reviewed and recommended that no fix was necessary. He reviewed the leaking of water from the stove and the igniter and gas control valve. It was determined that the stove does not have seals and therefore leaks occasionally and the igniter was working correctly.

We had a broken water line because of the bad pressure regulator. It had to be taken care of right away. After we got the problem corrected we notified FAHW and they took care of our expense in a prompt manner.

Every time I have called for help, the person I talked to was professional, and promptly addressed my needs. I had just moved and the home I choose developed electrical, plumbing, and air conditioning problems. First American provided all the help I needed.

A real value! Online claim submission makes it very easy. If you want to change contractors to someone they used in the past... you can. Great follow-up with contractor and me to make sure service is planned, executed and done to my satisfaction.

Thank you for fixing my water heater in a timely manner. First American Home Warranty has the best customer service. I live in a rural area and it was not a problem for them to send a qualified technician to fix my water heater. Thank you!

The team at First American Home Warranty were quick to have the service sent to my home which is in a somewhat remote area to fix my built-in microwave. You don't know how much you miss it before it's not there and within a couple of days it was repaired. I've had similar successes with FAHW when our pump went out and we had no water for drinking, bathing or washing. With a house full of company and on a Saturday, the team again pulled through and had someone there that day to get us up and running until a permanent solution was made on that Monday. Couldn't ask for quicker response except for not having it happen at all! I would high recommend FAHW to all new homeowners or those who believe in having an insurance that really pays for itself.

Good customer service. Follow servíce was very fast. Job was completed after two weeks. Parts needed to be ordered. The repair was fast. Waiting for the parts took longer. Hopefully in the future, if I need any other repairs, I will not have to wait so long.

Dryer Repair - What can I say other then I will be renewing when the time comes. I have 2 Friends that just bought home and bought your coverage. I cannot say ENOUGH about you guys. I had to call you several times on items in our house we bought and needless to say repairs where complete. Everyone that was sent out was VERY professional. It's great to have that peace of mind to know when I call I will have great service. My only concern is sometime takes 2 day for repairs. That is fine when not emergency items. Not sure how that will work when the time come. Other than that I am VERY VERY pleased with everything you have done for us.

First American Home Warranty was really quick and contacting a plumber. The plumber was really quick and getting out to my home and had it changed within one day. The contractor hauled away the old water heater, and also provided me with additional information before leaving.

Air Conditioning was not cooling blowing warm air. HVAC vendor came out the next day and found my circuit breaker was blown. It's too bad we did not look there first. They were a great company to work with, a husband & wife company. Would recommend them to others. I am in the real estate industry and many clients ask me questions about who to call for emergency's like this after they buy a house. Always recommend a home warranty to cover these types of problems. Well worth the money you spend for a years coverage.

Our hot water tank started leaking. I called DTE, I have the warranty with them also, first who said they could replace it for $895.00. I then called First American and was told it would be $75 for inspection then $99 for the new tank replacement. I made the appointment for the hot water tank to be replaced with First American and canceled my warranty with DTE. It was replaced within 10 days. Thank you for great service and value. As a family with 2 special needs children we budget every spare dollar. We appreciate the value and great service provided to us.

I am a real estate agent and have been using First American for my clients for 5 years. I recently purchased a warranty for my personal home this past July. I had a problem with my ice maker and the service to repair my ice maker could not have been better. Everything from the start to the completion was handled with great care. I am very satisfied and will continue recommending First American to my clients!

Swimming pool heater wouldn't turn on. When the service tech showed up, he knew exactly what the problem was and had the part to fix it, the touchpad. Took about a half hour to forty-five minutes and it works perfectly. Great job. However, when I tried to pay the $75 service fee, was told First American would bill. Called FA, was on hold for ten minutes and disconnected.

Shortly after I wrote my review on Consumer Affairs I heard back from Tera at First American. She was so kind, polite and quick at resolving our issue. We received a check of 1/3 of the cost that we spent on the pool pump. (That would have been there cost) Thank you First American for responding.

Two of my toilets constantly make a hissing noise for the last few months. This is because I think the water leaks from one of the valves into the toilet tank. Every 10 minutes, I hear a loud water flushing noise down the toilet. I called First American to have them fixed. They, in turn, called Fix It All Plumbing Services. The guy came and cleaned the inside of the tank, and said that all he could do. When he left, the problem is still the same if not worse. The noise now is even louder. When I contacted First American again, this is what they said, "Noise is not considered a failure, we are unable to dispatch a contractor unless there is a mechanical failure causing your unit not to work." I don't know what exactly then that they cover under warranty. I definitely will not renew my policy next year. This is a very deceitful practice.

Our washing machine went out on Friday, August 24th. It's now Sept. 10th... still no washing machine. I am a customer of FAHW, & they have no interest in keeping me as a customer. Between the technician & FAHW we have been told lies, no follow through, still waiting for a supervisor/manager to contact me. It would have been quicker to repair independently, with less headache & more professionalism.

My experience in submitting claims to First American has been fairly good. I do it over the phone and the representatives are really responsive. When I called, they took care of the problem. But we had a problem once that took five times to take care of. That was when the freezer wasn't working. But other than that, the technicians have been fine. I’ve been with First American for four years now and they're nice.

The worst company ever! We purchased our home 4 months ago and paid for a warranty policy in full. 2 months after moving in, the AC unit broke. We live in the southwest and it was summertime, so needless to say, it was HOT. It just so happens that the AC unit that broke cools the kitchen and the kids’ bedrooms, so the kids are sleeping in the living room. We called First American and filed a claim, it took 2 days for them to send it to a contractor. Once they did, it took an additional 2 days to get in touch with the contractor, (keep in mind that I had to chase down the contractor), to set an appointment. Come to find out the contractor that FAHW sent this claim to doesn’t even work in the same county that we live in, so we had to wait 2 weeks before they could get to us. Why wouldn’t FAHW use a contractor within the same area that we live in?

Very pleased with the time frame from the day I put in claim to the plumbing issue being resolved. The technician was very informative and clean about installing the new garbage disposal, and checking to see if it was in working order. Thank you for the service we received.

Submitting claims to First American has always been fairly easy. Their online site is easy to use and I also file claims over the phone. We have Viking appliances so I try and make sure that when First American sends somebody out, they are sending somebody who knows how to deal with Viking especially. For the most part, the technicians have all seemed to be fairly knowledgeable and the quality of their work has been satisfactory. The value of the warranty protection is worth it.

My friend bought a house and then she told me that the seller got First American home warranty for her. Then, she said, one time, the air conditioning was not working. She just placed a request and then they replied really fast, and then they fixed it. She only paid for the service charge. So I chose to sign up with them. I usually file my claims online since it’s faster. Like at night, I just send a request and they would tell me which contractor later will be used for it and on the next day, the contractor will be calling me. Every time, they would solve the problem on the first time, except for one time when they didn’t bring a part, so they had to come back and fix it. First American's price is reasonable and compared to American Home Shield, my previous home warranty, AHS is more expensive. I would recommend First American to a friend.

My husband researched different home warranty companies but he didn’t have a very good experience, so he was hesitant to invest in the Home Buyer’s Association. At the time, my brother was already using First American HB Protection and he helped another friend of his enroll. He told me about their experience and how they liked it, so we gave First American a try. So far, we love them. They make submitting claims easy where we can go online or call. I’ve never done online, but I call because it is easier to pick up the phone and make a quick phone call. Their claims reps are really polite and my experience with them have been quick and easy.

I submitted a claim with First American for a garage door and it went great. It was easy and quick service. The repair has allowed us to open the garage door every day and it works great now. I've had no issues with First American and I have decided to stick with them 'cause they sent me a renewal.

Submitting a claim with First American was super easy and I’ve done it twice. I called once to report two different things and they were helpful. The techs they sent were professional and quick. So far, I’ve used two techs and they both did whatever they had to in one visit. And the quality of their work is great. I had a good experience with First American and I would recommend them. They’re a good company.

When I first bought my home, my agent told me about First American and I decided to get a home warranty so that somebody would have to fix the problems for me and get better contractors that I can trust. The claims process was very simple and straightforward. Whenever I filed a claim, I always called and spoke to a human being, and the service has been excellent. Everything was wonderful with the technicians that have come out. I only had one bad experience when the technician's manager was trying to make a bigger profit. The technician did his part but his boss was trying to be greedy. The contractor lied and said they didn’t get any other package from me, even if they did. Then they never came back on the recall because they never resolved the issue.

I called First American over a week ago to get my ice maker repaired on my refrigerator. I was told by the company they referred me to Mechanical Shark would be coming out. I spoke to the technician who told me he would come September 6th between 8-12. I waited and waited never got a callback. I call First American who ask could I reschedule for the next day. The technician called at 10 am left a message. He had 2 stops before me. He would call 30 minutes prior. It's now 4pm and still no show. I have been waiting 2 days and no one showed up. I'm livid at this point. I would never refer First American they are horrible. I have spent 2 days waiting on a no show technician.

The seller did not want to make any repairs and we have a 20-year old water heater and aging stuff. So, we decided to get a home warranty since we didn’t wanna get stuck with a fat bill for repair right away. Our realtor suggested First American and we said okay. Submitting a claim with them has been easy. We did this over the phone and our interactions with the claims reps were fine, simple and normal. Everything was great with the technicians that came out. It was a little more difficult with our claim for the garage because they had to come out a second time, but it was simple. First American is a good company and we haven’t had any arguments about their not covering something.

In May 2018, the HVAC air handler died in our home. This warranty company hired Efficient Air to do the repair/replacement. The new unit was installed without access to the filter and lower than the previous unit causing the drain pipe to "drain" upward. As the A/C ran, water drained backwards and collected under the new air handler in a return vent on the floor. When this was discovered, there was a 3" pond under the air handler. This water permeated the carpeting and adjacent closet walls creating water damage and mold. First American Home Warranty refuses to be responsible for this damage. Told us to call our homeowners insurance co to file a claim. CROOKS!

Whenever I sold a home, I had a warranty included. I do everything by myself and reached the point where I thought it would be wise to have a warranty on my appliances. But when I submitted a claim to First American, I was very frustrated. I have an overhead microwave oven, and the person who was in charge did not stay in contact with me. He was good but he didn't file the report for three days. I had to contact First American and find out why he hadn't done that. Things were getting messed up and I was expecting two weeks max for everything to get taken care of but it took over a month. The microwave is older, but it worked when they tried to replace its circuit board.

I’ve had a better experience with First American Home Buyers Protection in the last month than I had in the last few years. They have been approving their claims faster, not denying them. They give a special window to the technician. They have a $500 limit and the techs don’t have to call in the item for repair for a prior authorization, which is better. They can just go ahead and fix the item. I just had a hot water heater put in and it was done within a week. I usually submit a claim on the phone with their automated system. I'd call the 800 number and they'd ask what the item is. If it's for a water heater, they’d ask if it’s a natural gas or electric and if the leaking problem was from above or below. If it’s leaking from below, they’d know that it is not fixable and that it is probably rusted out.

Unethical deceitful company. Lied about the repair costs. Both contractors they sent told me the repair would cost $500. They gave me $289. Charged me twice for the service call. Wrote letters for which they failed to reply. The claim was submitted 5/25/18. It still is not resolved. After sending 3 letters over a 3 month period they responded and told me to call them. So I did and they gave me a runaround. Mary described the second $75 charge as a "diagnosis fee" and not a "service call". Can somebody explain the difference to me? Mary stated that the claims specialist, Tom, will review it and get back to me by Friday 9/7/18. Don't waste your money. Even if you do get something from them it is not worth the aggravation.

I've had First American Home Warranty for a number of years and the quality of service has been declining so much to the point that I'm going to cancel it. The water/ice panel of the fridge in my rental home stopped working and I placed a claim a month ago. First American sent a technician and he said that he was going to order the part. Then they called me to say that they could not find the part and they had to rebuild the part. As they never went to get the part they had to supposedly rebuild, I called after a couple of weeks and they said that they were not sure which part is failing so they will try to order one part and if that doesn't work they will have to rebuild another one, but the tenant will be without fridge for several weeks.

I have not had a working stove/oven for 13 weeks. The repair company they assigned has repeatedly not followed through on their promises, not shown, and not returned phone calls. I researched the repair company and they have unanimous 1 star ratings with the same story as mine repeated each time. I've called First American numerous times to ask to be reassigned to a company who will actually fix my unit, but they continually call the repair company, assure me the tech is coming the next day, and refuse to do anything else. Surprise - he never shows. The last I heard from him was that the replacement part he bought was faulty, but the warranty company probably wouldn't pay for another. This is beyond the pale.

We have had an agreement with First American since we purchased our home in August 2016. This summer we had both our upstairs and downstairs units go out. The upstairs was repaired in July but we have tried to get answers on work that was said to be non-covered and we were charged for but has not been done. And then the even bigger issue is right now we have been without AC for our entire main floor for over three weeks. I have detailed communications requesting help and they have continued to say the contractor is going to come back out and each time nothing has been fixed. Then I called and called and messaged and messaged them requesting help but I have not been helped. Today they closed my claim and they sent a letter saying they couldn’t reach me but I have called and messaged them non stop begging for help getting our AC fixed.

I've recommended First American to friends who have needed home warranty service or were looking at buying rentals. I told them how simple the process is. You file a claim online and you should get a response within a few hours that they’ve made contact. It's quite prompt after that. We have several rental properties and the contractors First American has sent out have been great. If there's a problem, I always let them know. But for the most part, there hasn't been a negative experience.

Contractor doesn't contact me twice and I wait for them to find another contractor only to be told they won't switch contractors to one that will actually call me back. HORRIBLE customer service. I was actually told not all employee know the correct information when they tell me what is covered. I would never use them again.

In ten years of awesome service from First American and no complaints I am sad to have to write a review like this. We called about a blocked kitchen sink on Friday morning and did not hear from a plumber until Monday afternoon. When the plumber arrived he came in and spent about 12 minutes under the sink without successfully clearing the drain.

The gentleman I bought the house from used First American so I continued to use them. It's an old house so I've had a few things that happened in the short time I've had it and First American has been great with that and very helpful. I like the way the website is set up and that they follow up quickly. I can submit claims online or over the phone and it's convenient either way. Also, I've had people come out right away and I had a lot of luck with the technicians except recently with a plumbing issue. First American had to reassign it to somebody that needed more expertise. But I've had a pretty good experience with all the techs. My claims were with items that I didn’t know how to fix myself and I was very happy to have First American as the middle people. I have told a couple other friends who I use.

I've had a few claims with First American over the years. I called the claims in and the reps were professional. They usually resolve it and try to find a contractor right away. Also, they gave the point of contact so that I could follow up. They worked themselves out within 24 to 48 hours and the contractors they've sent out have been courteous, professional, and helpful. They answered the questions I had and gave me the explanation of what went wrong and how to prevent it from happening next time. My experience has been good and my issues have been resolved fairly fast. First American should keep conducting business as usual and I would refer anyone who is looking for a home warranty contract.

I was assigned a A/C contractor by FAHW 4 days ago but before they came I was able to fix the problem with the thermostat myself so I cancelled the work order so they wouldn't have to come out. Four days later the A/C failed and I entered a new claim. The work order came listing a A/C contractor I had a terrible experience with while with American Home Shield and wanted to select another or reassign the contractor they had set up for me 4 days previously. My request was refused on the basis that I had not had a bad experience with this contractor while under contract to FAHW!

I bought my house in 2015 and there was a one-year warranty that came with the house on the appliances. So after the year was up, we continued with First American. I have done that every year and it has worked out well. I didn’t want to be without some kind of protection since it was an older home and everything in here was new. I came from Las Vegas and when my air conditioning in my house there went out, my home warranty on that expired. I was out of pocket $6,000 to put a new system in and I didn’t wanna be in that position again.

A guy from First American came to our door and he was pretty honest, so we got coverage from them. Submitting a claim has been an excellent experience. We just call them and within 24 hours, they respond. Then they fix the issue and we're done. The contractors who have come out were always clean--nice shirt, no earrings and beard, and clean-cut. The quality of their work has been excellent and very clean as well.

Our dishwasher broke in June. It took them until the beginning of August to authorize for the dishwasher to be replaced. Then they had Sears that is suppose to install and haul away the old one and Sears drops it off in the middle of my kitchen and says that it would be several more weeks to get it the install department to come out. After 2 days with no access to my kitchen because there is dishwasher in the middle of it and 6 phone calls later, Home Warranty me told that they can't find anyone that can install it or do the haul away.

Having a First American home warranty has been valuable because it got taken care of things that had issues. We knew about the company through our real estate agent several years ago and so far, we've had a couple of claims with them. It is easy to submit one. I call, they set up an appointment, somebody shows up the next day and fixes it, and we're done. Then if I have a problem, I call and I get quick answers. Everything was good with First American.

We have been trying to work with this company since MAY 2018 - 3 months! To fix an AC repair. Lies, long timeframes (much longer than promised), NON-COVERED COSTS - $500! Deceit, - over $325 in "service charges", deception, and fraud. Today is AUG 30 -- still no a/c in Las Vegas NV! Please do yourself a huge favor. Do NOT sign with these wise guys!

When requesting service, I specifically stated that it was for a non-working bathroom faucet. When the plumber arrived, he told me that faucets weren't covered. I foolishly assumed that faucets would be covered under plumbing. Not pleased. You need to have something in your software that will tell customers, immediately if a request isn't covered.

I am quite satisfied with First American. I have had 2 separate issues at home. First was with my Air conditioner and the 2nd was a leak in upstairs bathroom. And both were dealt with fast. The customer service I received was great. I will be telling everyone about this company. Thank you.

First American Home Warranty agent was efficient, knowledgeable, to care about our claim. Agent was extremely courteous and devoted. We did not spend much time for paperwork and our claim was quickly resolved. We strongly recommend the First American Home Warranty.

The fridge is out again for the third time. The guy came, looked at it and said, "Someone will call you," and I asked, "What do you mean?" and what do I expect and he said, "Someone will call you" and left, and no one has called me back since last Wednesday 8/22/18. I have a big family and we have another but small fridge, and we can't even buy the necessary food for the family. Please let me know what is going on. Thank you.

Several times I needed repair services - electrical, pest control and plumbing - this first year in my new home. First American Home Warranty was prompt and professional in their response to my requests for referral and sent excellent service companies to complete the work. Therefore, when it came time to renew I didn't think twice about continuing my contract with them - great peace of mind!

First American Home Warranty and Total Air Care - unethical, immoral, fraudulent. Avoid at all costs. Our A/C died 24 July 2018 and we contacted First American Home Warranty (FAH) the next morning via their on-line appointment request and via telephone. Three days later (!!!) Total Air Care (TAC)'s tech came out, saw that pressure was low in our condenser, and topped it off. Two days later, the same problem happens again. Obviously there's a leak somewhere. Second visit took FOUR days to get the technician out - he diagnosed a bad condenser coil (leaking) and told me they would replace it provided the home warranty covered it. FAH decided to replace it, and here's where it goes sideways - well. More sideways than the ridiculous waits for people to come out and take a look.

At first, I wasn’t sure if getting a home warranty was a good idea. After a few plumbing and electrical issues over the past 2 years, we have saved personal frustration and the warranty has more than paid for itself. We will renew. No more hit and miss by asking others who they got to do work.

Home warranties create some nuances, such as ordering replacement parts that can't just be picked up at a local supply house, that can make things a little less efficient than a local provider. With that said, warranties make finding a contractor easy, and save lots of money on expensive repairs. I have had great experiences with First American, and their contractors have been high quality.

The plumbing company came out to the house and explained the work that needed to be done. He fixed the problems and was very professional I liked they work and hope that it will be a long time before I have to use them again.

I contacted FAHW on Thu. 8/23 because my refrigerator was leaking. I was told someone would contact me within 24 hours. I received a call from Active Appliance the following day and was told the earliest they could do the repair was Wed. 8/29. I said that was unacceptable. We agreed I would keep the 8/29 appt. as a backup, but I would contact FAHW for another repair service. I called FAHW and they agreed that timeframe was too long. They said they would locate another repair service and call me back within a few hours. That was Friday 8/24. I received NO call back from FAHW so I called the next morning and got a recording saying the office was closed.

We’ve owned the home for six months and have used First American warranty. A couple of times, the reps came out. We’ve called in, told them what the situation was and they did a claim number. The next day, a representative came out. If it was early enough in the morning, they came out the same day and usually, within 48 hours, depending on what the situation was, the problem was fixed.

Based on 30 years experience it is my opinion that FAHW is far better than any of its competitors. Broader coverage than the companies I’ve used yields less disappointing results when a claim occurs. These guys truly understand customer service.

Good to excellent services within the term of the contract. I recommend First American Home Warranty to people live (or own properties) in areas where this warranty is available. Even though I live far away from my property, there was ease in contacting First American to have the needed repair done.

Good response from First American - Home Services Tech was awful. 18 days to get a dryer working and at that improper wiring. Multiple unreturned calls. Failed appointment. "Wrong Part" provided by distributor. First American agrees to provide me a different tech if needed. First American - Yes, Contractor - NO

The people a FAHW are fabulous to deal with, very professional and helpful. The repair people they sent were 50%. One was great, the other one not so much. However, we are very happy we have had FAHW.

We bought this home and within a week we didn’t have hot water. I called First American Home Warranty and the plumber was out the next day. He diagnosed the problem and ordered the part. The part arrived, the same plumber came back and fixed it. A $75 deductible was charged and nothing more. I’m a very happy camper here.

I reported that my second refrigerator was not operating properly and that while it still was running it would not hold temperature. While I had to schedule the Sears repair service to assess the issue. Once it was established that the repair was extensive and the compressor was short to fail. First American acted quickly and issue a check up to the amount covered to replace the refrigerator. Issue closed.

I first used FAHW (First American Home Warranty) probably 6 or 7 years ago and didn't renew as the service was poor and they looked for loopholes to deny service. I gave a lot of feedback and left. I went back to FAHW 3 years ago as a friend said that they have improved tremendously and are not the same they were 7 years ago. And my friend was right! Now I have been using the service for the last 3 years and I am very satisfied with the service I have been given. The yearly renewal in itself proves my satisfaction. Most of their contractors are trained & courteous. If things don't work out well, the FAHW reps are helpful. Having a home warranty makes a lot of sense and FAHW is one of the best.

Returned home from travel to find one AC unit not working Thursday afternoon. Went online and submitted service request. Within minutes received call from maintenance company and they worked very hard to get repairman for Friday to avoid weekend delays. Service tech was great. On time and made the repairs by replacing defective parts. Everything exceeded expectations.

After reporting that my garbage disposal was leaking my problem was taken care of within 48 hours. The repair crew were timely and efficient. I was surprised that everything happen quicker than I would have been able to accomplish if I had to secure a plumber on my own.

I have used this service twice in the last year. They have been responsive, efficient and professional. The repairs were completed in a reasonable time and were well done. They answered all of my questions and left no mess behind. I will continue to subscribe to their service.

Last month I house was struck by lightning, I do have our garage door serviced. They were awesome I called them and they had somebody out the next day. I’ve had this whole Marty company for two years now, and love them.

I was charged twice for my recent plumbing call and I had a horrible experience with your call center. First, I spoke to a young lady who said she would refund my card, but she never did. Then I spoke to a man who sounded like he fell out of the projects, I told him I was double charged and he said "aww damn", not what you want to hear from a customer service rep - right before he hung up on me. Then I spoke to a man who said he processed my refund, but placed me on hold for 15 minutes! And then when I was upset he gave me an attitude to the point where I'm seriously considering cancelling my service with your company and going elsewhere.

Had to use for two services. First American Home Warranty was very helpful in both cases. Great with follow up and ease of service. Wasn’t going to renew but will now. Went above and beyond to make sure our issues were resolved.

Fast, accurate, professional repair. Quick response to this work requirement and work was performed in a true craftsman who also noticed and repaired a leaking sand filter part. The bottom line is terrific service from the best home warranty company in Pensacola.

After many phone calls, they want us to move the hot water heater to another location in our home, told them we didn’t want to do that as everything would be coming out of our pocket. I begged her yesterday to order a smaller one as we have an 80 right now, she said they couldn’t; that it had to be what we have now. Did a review on BBB website and they responded “Company may install a smaller unit capacity unit including hot water heaters” but yet I get told no??? After being without since 8-10-18, now we have to shell out $700 tomorrow since we used a private company and they only paid us $982 for a new one. I will be looking into small claims court as it should have never gotten to this, but now I have the proof in writing from you stating that you could have done a smaller one.

If I could give them a negative ten star rating I absolutely would. Please stay far away from this company! I have nothing but terrible experience with them. They workers out to your home that either do terrible rigged up job. Or even worse lie and said they completed orders when they never even come into your home. Still expecting payment. Also the reps are very unprofessional. They lie and they hang up on you to avoid resolution.

Terrible co - I have 2 houses with them - 10 yrs! - called in pool pump claim 10 days ago - they cant get a contractor! Mara in Dispatch (** & Walter ** - both NG!) - I have 4 recorded calls for YouTube...

Very satisfied with First American, they have responded to all requests directly, promptly and with care. Will continue to use, hopefully for a long time to come, for the good and complete coverage of the home. Have been with First American Home Warranty since we bought the house and are still very satisfied with relationship

I have been very pleased with First American service. So many times I have signed up for warranties or service agreements that have turned out to be phony or scams. With First American I have had every service claim efficiently addressed and serviced by experienced professionals who were punctual and pleasant. I will use First American on any home I live in so long as they uphold their current standard of service.

You all made it easy to contact, file a work order (water heater) and the plumbing company got back to me quickly. It was on a weekend and they came out next day. The company that came out was efficient and courteous and explained things nicely and went over with detail things that I could expect. They were very thorough.

When our garage door spring broke we immediately contact First American. We reported the problem and within 24 hours we had a call and appointment scheduled for the repair. We are particularly impressed with the contractors used they are very professional, knowledgeable and courteous. Due to the age of our existing belt motor and the expertise of the contractor we even decided to have a new beltless motor installed by them the following weekend. It is whisper quiet now.

About the warranty with this company I’m completely unsatisfied and shattered because First American Home Warranty told me over the phone that they will match whatever color I have for my appliances if they ever have to be replaced. Now their recording states that they don’t match colors. That’s still not my problem though, as I had my oven just go out on me. It has been over a. Onto waiting on this warranty company and still no oven!

On week after moving into my new house the downdraft for the stove stopped working. FAHW sent out Sears who looked at the unit for 2 minutes and said he couldn't fix it. They sent out a small repair company rep who nearly broke my kitchen cabinets. Just to say he could not fix it. They took 5 more days to say they would replace it. Then sent me an email saying the replacement was ordered. I called to get an estimate on delivery. The unit is back ordered for 4 WEEKS!!! I called again (each time going thru the whole story) they offered to do cash value, at $500 less than it would cost me to replace it. Now it has been "expedited" to purchasing. But it will take 3 days to hear back from them! When the unit does ship, I have to arrange installation myself and get reimbursed. But ONLY $125 and it will take 10 days to get the reimbursement!!! TERRIBLE COMPANY!!! SEEK ANOTHER!!!

If there was a minus zero star I would use it to rate this. I called in a claim to have my Sub Zero refrigerator and freezer repaired 31 days ago today. I had one technician 4 days after the claim was placed come out and tell me the refrigerator needed freon to keep from freezing my produce, eggs and everything in the refrigerator. They put in freon and when they left it was still freezing everything. They said the Freezer needed a totally new compressor but the guts of the freezer was so old that they did not think a new and updated compressor would work or handle the new compressor and they would tell First American the freezer needed to be replaced.

The refrigerator repair was expertly done. It was completed within two weeks. A part was ordered and came one week later. The repairman was very courteous and answered all our questions. I am very pleased with the great service I received.

Our air conditioner was not working at all. We called FAHW and they quickly arranged to have a tech call us. It took about 2-3 days for them to come. The technician quickly diagnosed the problem and had it working within 30 minutes! He was very professional and courteous. All in all we have had superb response from FAHW through the years and I have had several friends sign up for it - they too have been very satisfied.

I have nothing but compliments for FA. Whenever I had problem with an appliance, water leakage, or electrical issue; they sent someone right out, within a reasonable time period. I repeat no complaints about First American, except that the service fee continues to rise every 2 years...

FAHW did an outstanding job in honoring their warranty. A special "shout out" should go to Debbie ** and Nichola for always keeping me informed in the process of my claim. Although the process took longer than expected, extenuating circumstances beyond their control, I’m grateful for their efforts.

Took 3 visits, at $75. each, to replace my 20 year old refrigerator. I lost $$$ in food waste over the course 3 months trying to get it replaced. Once approved it took another 2 1/2 weeks to get it delivered. Happy with the new refrigerator, but not happy with the lost money to get me there.

I have been a client for over two years and have two policies. I have had a few claims over the years and have never had such a time! Below were the events concerning this claim: Thursday, Aug 9 around 5:00pm – I called and reported that my air conditioner lines were frozen and that I needed service asap as I have asthma, use a breathing machine when sleeping and it was 93 degrees outside. I asked if I could call someone locally but was told NO. I had to use the companies on your list. My claim would be dispatched to a company and they have 24 hours to respond. I was also told I could call the company myself as a follow up.

Had no power in half of house. Timeframe for Service was a little off but you did try to find me a earlier service but to no avail. I had to get outside help as I suffer with Asthma and I needed the A/C.

On 8/1 First American Home Warranty sent First Class Plumbing to check out my leaking water heater. The contractor said the water pressure valve needed to be replaced to stop the leak. He told me the tank had to be drained in order to fix it, but when he consulted FAHW, they told him not to do it because they didn’t want to be responsible for potential flooding in the house. He told me someone else would come out to drain the tank (need special equipment) and then fix it and that FAHW would contact me to set up appt., but that it was approved for repair. I didn’t get a callback, so I called the FAHW call center and talked to someone who checked the status of my claim and said it was denied due to improper maintenance or improper installation of the water heater. What?

They listed this as an emergency and couldn’t even find a tech to come out. Finally got a tech out on Monday, they took down the model numbers for the heater, come to find out after I had to call them back for review, the first tech wasn’t licensed to install the gas heater, so now we are waiting on second company to come out tomorrow, only to do the same thing then we get to wait for God knows how long for a new heater. This is beyond rude and crazy. I have things to get done and can’t even get them done. Would love for them to take a cold shower. The reps are foreign so you Can’t even understand what they are saying which can be annoying in itself, all the money we pay out, we shouldn’t have to be going through this trouble.

First American always come to the rescue! Their response is always immediate and punctual! The recommended Company to fix my dryer was responsive. Their technician explained the problem and changed the part and fixed the dryer with the first visit!

Air conditioner blowing hot air, not cooling. Contacted Home Warranty on Friday afternoon and made a claim, warranty said that they going to take care of the situation and assigned a local air conditioner service to do the job. And that the air conditioner service would get in touch with me for an appointment, this did not happen and I called the air conditioner service. Said that when they get the request from the warranty service they would make an appointment, I called the warranty service, they explained that they had made the and that the service was going to be done, this was on Saturday, nothing was done until Monday never did I get a call from anyone.

I'm very satisfied with the service. Always take care of any issues and repairs. We are very happy with First American Home Warranty. I would definitely recommend this to a friend and family. Thank you for all your help!

I love First American Warranty is great, prompt, courteous, and really great! I feel I am 100% protected, very easy to file claims. It is also very inexpensive and monthly payments make easy for me. I will keep it until I die.

Repairman was early and fixed the garage door problem immediately. He was also very informative. I would recommend him in the future if needed. He left good instructions on what to do in the future to avoid another service call. This is a company that First American should keep.

I'm very happy with First American and the service I have received from you. You have worked hard to get service for my air conditioning and pool efficiently and in a timely manner. I'm very happy with my service from you. All of your employees are very helpful and worked hard to resolve any issues I had.

Perhaps First American should review their objectives and procedures on denying claims, maybe just maybe you would serve your purpose better by assuming that the policyholder has a valid claim thus the reason for a request for service first and when the facts are found make a decision but first a valid analysis of what is going on first then decide if facts truly show that it is not covered with a valid reason that is justifiable instead of saying no first then finding out that you are wrong. It just makes for bad feelings about First American as a company that is fair.

Very satisfied with FAHW and Perfect Pool. The service on both ends was very fast and professional. Question - I haven't received the rebates from either transaction. Please follow up and get back to me. I would recommend to a friend.

Love this help when needed. If something breaks or stops working, my first thought isn’t how much it will cost to fix or how long do I have to go without it until I can afford to fix it. My first thought is... I’ll give American Home Warranty a call. Takes the sudden stressful situation out of an already stressful life! Thank you so much American Home Warranty for always being there when I need you!

I have been a First American customer for over 10+ years and have always been happy with their service. Now have my kids as their customers too. Professional and very responsive to all claims. They have saved us a lot of money. Well worth the investment in the warranty.

The pressure valve blew out and caused excess pressure in the water heater causing overflow valve to shoot out water causing 10300 dollar damage. Fixed valve and corrected damage. Suggest you have the pressure valve checked to make sure any problems eliminates future problems.

First week in our house and the disposal went out. They were easy to deal with and replaced at 100% with no cost to us. Before we moved in the previous owner had a policy and the Air conditioner was replaced as well with no cost to the seller.

I am still confused on the process of fixing my pool pump. When the pool company reached out to me I was told by them that the warranty would only cover the replacement of the pump with a refurbished pump that only had a 30 day warranty. The pool company contacted with you told me that I could opt and buy a better pump with a 3 year warranty at a discounted rate. I went ahead and told them to order it. After calling the warranty they stated that they would not do a refurbished pump but they would do a new one. At this point I am not happy how this turned out as the pool company is reaching out to me that I did something wrong when I contacted your company for a buy out of the old. This is still not resolved.

I have been pleased with most of the service providers sent out. They have been professional and timely. When an appliance needs to be replaced, I have not been happy with the options allowed. The cash out has too large of a deduction in the price allowed.

The coordinator was attentive to my problem and quickly connected me to a company to fix the problem. Then followed up on the problem being corrected. Very nice personnel. I will recommend your company to family and neighbors without any hesitation.

There was no problems at all. Everything went great. The only thing was understanding the person I talked to at the customer service location. If this was moved back to the U.S. that would take care of that. It took awhile to explain what I needed.

I had a good experience with First American. They recommend the Middleton air company and they were very professional and on time and knowledgeable. I would recommend, both of these companies. They were very careful around the equipment and the property.

Things were not covered as they said they would be and it was disappointing to find out after paying for the copay and not being covered by the company. Also, only partial coverage on certain items like bath room fans.

I simply go online & log in to my account, click on what I need done, then provide a brief description of the problem. I usually have an appointment for the repair within 24 hours. The whole process is very easy and convenient.

The Air Conditioner Contractor was punctual and made the necessary repairs. We are really please. He was very detail in many ways, really polite and made our day happy. I highly recommend this company and this company would be my choice if ever need need additional repairs.

I have been very happy with First American. The problems I have experienced they have been quick to resolve. My only complaint is they are get too expensive. I am the widow now of 100% disabled vet and need it more than ever but they are about to cause me not to be able to keep it.

I would recommend First American. The service will pay for itself in just one or two costly repairs. I'm not a major fix it guy, just small things, so when some big items failed in our home - the process was easy to report on First American's website and I usually received a call from a local repair shop that day or next morning. I've told several friends about First American.

First time using this and everything went smooth and my repairs were done in a professional manner so will be happy to recommend this service to anyone needing this type of insurance to protect their home from unexpected repair bills.