First American Home Warranty Reviews

My oven broke down and I could smell gas leaking. I knew it had to be fixed right away so I called First American since my home warranty account included coverage for it. The technician came out and fixed the lines right away. Thank you very much for making a stressful situation much less of a hassle than I thought it was going to be.

I placed a claimed on 10/11/19 because my AC did not work. They sent out 3 technicians from 3 companies but none of them know what the problems are. Then they said they will schedule an electrician. It has been over 11 days and counting, we do not have AC in the house. I have 3 year old and 5 year old sons that could not breathe well due to the heat in the house. The wood floor got so moist becuase of no AC. I kept calling them to expedite the problem but they did not care the fact that I have kids. THey said they already assigned the technician and I have to wait. If they can not fix it they should have changed the unit instead of having all of us suffered for weeks. Now it become a health problem to my children. I am so helpless and do not know what to do now. They are so unprofessional and unsympathetic. I will have to look for an attorney to deal with them and seek justice for their mistreating customers.

I am visiting my daughter's new house and while she is at work, I am trying to find the status of a Saturday night claim on a Toilet problem with the floater. I called early Monday to Select Home Warranty and the status seems to be they had not reached our claim until Tuesday because they say 24-48 hours from business hours. I have First American Home Warranty and in comparison found that they are so much more responsive to our claims. For that reason, I wanted to review them and give them a good number of stars. We were able to see the assignment online almost within a couple of hours. For that, I gave them 5 stars and every repair was fully covered.

First American Home Warranty was suggested through my escrow and I wanted it because I bought an older home with some appliances in it and didn't know how good the appliances were. Submitting claims is very easy. I do it through the web portal using the computer. Navigating through the website is very simple. It's also very simple to fill out and complete. Every question that you might think about, they would already have for you.

My real estate guy gave First American Home Warranty the first time and it worked out well. I've been with them for two years and all in all, the service has been good when I call and speak to a rep.

Very pleased with the repair. The toddlers socks had caught in the drum. The chap sorted it in 40 minutes. Delighted to have washer working again. He came when he said he would. When he had difficulty getting into the gates he rang me.

Pool motor would not restart without help after turning off. Southside Pool and Spa came out, assessed the problem and contacted the warranty company. They recommended what repairs were needed and warranty company told them to proceed. Pool was fixed in about a week and no further problems at this time.

I've been with First American Home Warranty for years and have had a fantastic experience with them. To submit my claim, I called and gave them the information. The contractor came down pretty quickly and took care of what needed to be taken care of. It was a good experience and I'm satisfied with First American.

First American has been around forever, and we've been with them for 20 years. They always respond and when appliances need to be replaced, they replace the appliances. I can either go online or call them. Usually, I’d call them if I have a problem but I resolved it before I needed for anyone to come out. They’re real good about not charging me as long as I get a hold of somebody before the appointment. They assure me that somebody will be calling me within a certain period of time. And if not, they always give me the phone number and say I can go right ahead and call them and set up whatever I need. There have been trying times with resolving, not being able to locate a part, and it was time-consuming deciding it wasn’t the alternative to replacing the appliance. Other than that, it was fine and it got done. I’d recommend them.

I'm fortunate that a home warranty came with the purchase of my home, but unfortunate that it is with First American Home Warranty. We've made a claim and used a plumber, which was good, the plumber came prepared. When I had a claim because my A/C wasn't cooling, they sent us Complete Air Mechanical (worst vendor ever). They sent someone to our home who wasn't in a uniform, no badge, and the mini van didn't have a company logo or name on it.

This company makes up reasons to deny your claim. If it is something that costs more than a few hundred dollars they will not cover it. They have no criteria on how they come to the decision that something is not covered. I requested this many times and was told they just decide with no guidelines and then refuse to allow you to file an appeal. I have already filed a complaint with the BBB. Unfortunately, all the BBB can do is record that First American did not satisfy customer needs. We will be looking into filing a lawsuit also. I would give negative stars if I could. I have immediate family who work in real estate and they will not be recommending First American as a home warranty company.

There's an online thing that I do to file a claim with First American and it's very simple. Everything's also good with their contractors.

We had a stove to burn out an element and called American Warranty and they got it fix in no time. Great service, people were right there helping me while I was on the phone. I was very pleased with this company.

Literally the worst company. I spent the entire Summer without an air conditioning unit with a 3 year old in the house. It was over 100 degrees the entire summer. They denied my coverage due to water damage and ductwork being the improper size causing my unit to fail. I then hired another company not related to them to come do an evaluation. Their ENTIRE denial was a lie. I have been dealing with them for 4 months over AIR CONDITIONING IN CALIFORNIA. They had no regard for my 3 year old's safety much less mine. Their story for denial has changed 3 different times and every single time I have had to follow up to get a response.

The most unpleasant experience I have ever had dealing with HW company. They do nothing for you but to do their best not paying for what they charged their client's arms and legs to insure. I would give them -0 if I could. I’m in a process of filing a complaint to BBB and small claim court but wanted to write this review just to help others who are looking for a HW to think twice before choosing FAHW.

Submitting a claim with First American is very simple. I go online and they respond within 15 minutes. However, getting the provider to call is a different subject. I've been pretty satisfied with their contractors that had come out, but the last one that I used, once they called and said they were coming out, I couldn't reach them again. I kept leaving messages and then I called First American, and they left messages too. To me, that was an issue. The contractor had to order a part for my refrigerator and I was told that if it would come from California, then it would take three days. If the part would come from back east, then it would be 10 days. But it actually took over 20 days.

My dishwasher broke just when I had my in-laws at home, and the first thing they asked was if it was covered. Good thing I have First American, as their home warranty promised convenience. I called them up, requested a schedule, and they sent men the next day for repairs.

I've been with First American for a year and a half and the contractors and submitting a claim on the phone are all good. Some friends had First American as well.

I had a leak in one of the pipes outside the house, but attached to the wall of the house. Spoke with a rep. She asked if the pipe is connected to the wall of the house, and I answered yes. Asked me other questions to check coverage, answered yes to all. They said, "You have to pay $ 75 to initiate the claim" which I agreed to. Plumber comes in. Looked young. Said he will file a report. Two days later, that's 4 days now, it was denied. Called and asked. They said it's part of the irrigation system. Told them that it's connected to the wall to the main water. They said in the contract it says if it's part of the irrigation system it wouldn't be covered. I said it is connected to wall. It has to be close to the wall of the house. Send them a picture, 1 inch from the wall of the house connected to it.. They said it's not covered since it is part of the sprinkler system. And had to get my own plumber and paid him and also paid them the $75!!!!

We did not get any help with repairs. I spoke with someone who said they would call me back after looking into it. No one ever called back and we are still having issues. This is the first call in almost a year, and we can't get any help. A total waste of money!!!! No stars earned on anything!!!

First American Home Warranty provides insurance for appliance breakdown. When I have to submit a claim, I place a call and the claim is activated so it's simple. The representatives I speak to always know the contract and they are quick to turn things around. And if I have a problem with the person providing the service, I call them and they assign me a new person. So, it's good. Then as far as the contractors, they are okay for the most part. Some has been non-responsive and some has been better than others. Overall, First American provides good value for money, and they're professional and courteous.

My hot water heater went out, I contacted FAHW & that day they assigned a contractor to my service request. The next day the contractor arrived, determined the problem, obtained authorization to FAHW to replace the unit & replaced it. Everything was done quickly & professionally. Both FAHW & the contractor kept me advised as to each step of the process. I couldn't be more pleased with this service.

I had a garage door problem. First American Home Warranty sent somebody out. I’m not a mechanic, but I said, “I think there’s something wrong with the motor.” Without looking nor testing the motor he said, “We need to change your springs and your rails.” I asked if it was covered and he said no and that’ll be around $1,500. And since he was busy, he would be able to come after dinner on his own time. I said okay, but I got to thinking about it. I looked at our coverage and it looked as though some of that was covered. But the problem was he didn’t look at the motor. I said I'd hold it off and called another garage door place on my own dollar, and asked them to come out and give me a look-see on the problem I got with the door. He came out and he pushed a button, and it was jumping and glitching. He took the cover off, and he said, “It’s your motor.” And I said, “Is it the spring or the rails?” “No, no, those are in good shape.”

Broken water heater recirculator. Water at far end of house took 2 minutes before it started getting hot. Plumber was on time, diagnosed problem quickly, ordered replacement part and returned in 3 business days (again on time) and fixed problem.

Be aware that First American Home Warranty will NOT issue you a replacement appliance that is the same size as the old. That is "not their problem" and instead will offer a cash payout that does not cover the amount you will need to purchase the appliance on your own. Save your time and money and stay away!

The control board on my oven went out over a month ago. It took 3 weeks for the first technician to show up and First American just assigned a third technician, after the first two bailed. Over a week ago they called to tell me that parts weren't available and they were going to replace the oven. Now they're going back to the beginning and evaluating whether the control panel can be rebuilt. This has been a total fiasco and I'll be looking for a new home warranty policy when this one expires. BTW, not the first bad experience I've had with them.

When we purchased our home, First American was offered to us. We got the warranty due to the age of the home, and we've been covered for about five years now. I call my representative whenever I need to submit a claim and he does it for me. First American's contractors have been wonderful except for one, and we had a horrible time with him. It took two months to get a pump for our pool. And then, the guy had the pump but it seemed that the warranty company had to threaten him to get the work done. Then when he left, the pool didn’t work. So, I had to call a private pool company. Besides that, we’ve had very good experience with First American.

A/C broken for months now and they open ticket after ticket and send one incompetent company after another who just use up all the allowed amount under contract and leave you with nothing left to spend on qualified contractor. They play this game of assigning it to someone who has 48 hrs to call you then they make appointment with you five days out and either don't show or replace a part that does not fix problem. Then you start the whole process over again and none of these seven day cycles include weekends. Service call are almost always on Friday so when it isn't fixed you must wait till Monday and start all over. I am beyond frustrated with them after so long. No air in July-October in Florida....Try that out.

I've always had a warranty and when I got ready to change, I went with the same one that my daughter has. However, my first experience when I had just joined First American was not good. I had a problem with my air condition unit, and it was not covered. But after that, things have been okay.

I had my first claim with First American for a home warranty when my AC broke last week, and I was afraid they’d tell me just to replace it. Instead, they told me not to worry and just wait for the repairmen once I had time to schedule the repair. The technicians came, checked it out, fixed the thing, and now I have a working AC again; they said there’s no need for replacement at all.

First American's claims reps are really courteous and professional. I call in to file my claims. The contractors are nice. They're fast when they come when you call and take care of a claim. I'm satisfied with First American.

I spent ~$500 on a coverage that I never used. 4 months until the contract expired, I ran into some trouble with my water heater. Paid $75 for a plumber. He came late, checked on the heater went away. Came back a different day late said warranty does not cover the tankless flushing as it is for maintenance. What normally would cost $100, the plumber asked for $450. I refused. I contracted a different plumber to flush it for $100. The problem was not solved. I spent a week learning about the heater. I went ahead and purchase a new circuit board and replace it myself. It was fixed. This should have been covered. I ask FAHW to refund $75 for the scammer they sent. They refused. I cancelled my policy. They did not refund the 4 months that is left. They do not care about their customer. Avoid at all cost.

I purchased the Home warranty so that I don't have to worry about my appliances at home if anything goes wrong. This was my first Service request with FAHW in Sep 2019. I submitted a request to fix the dishwasher. A service company was assigned and a technician arrived within 1st week as the meeting was scheduled. The guy stated that one of the parts was broken (circulating pump) and they are going to order it. I asked about the ETA and the guy said we will reschedule an appointment sooner next week to have the part ready (I am not sure if part arrival takes 2 weeks since we have Sears, Best Buy, etc and 1-day Amazon delivery).

I’m 62, a veteran, and I got hurt in 2012. I bought my home and First American has been here for me. When I call them, the rep is so nice. They take the claim and on the same day, I get a call from the contractor that's coming out. But when I had flood damage due to the water heater, the contractor called one of his friends to come. They had to go into the walls. I asked the contractor who called him. He said that First American did. I asked his friend, “Who are you?" And he told me he was affiliated with the plumber. I told him that he needed to leave my property before something goes bad. Other than that, I'd recommend First American to people.

We have been dealing with a plumbing stoppage for 2 months. This company shouldn’t even get a star. I’m still waiting on my reimbursement that I had to pay our own plumber because they have incompetent companies that they try to send out. They never show or call to let you know they aren’t coming. It’s so frustrating to deal with their representatives. They just give you the runaround. I wish I would of read the reviews sooner... I would have never gone with them. I will be canceling my policy. BUYER BE AWARE!!!!

They send over service techs, take a fee from you, on top of the annual coverage fees, and then deny the claims. It has happened to me multiple times. They will figure out a way to deny covering problems with your home with the help of their shady technicians any way they can. I do not recommend this warranty company.

Water heater started showing signs of leaking and called for service on September 10th. Tech called and couldn’t come out until September 14. Was here about five minutes and said, "You need a new hot water heater because it’s the seal." Here we are on October 7 and still nothing. Call FAHW and they say company waiting on part (it’s a hot water heater and nothing unusual). Call the plumbers and they say no part has been ordered. Currently as we speak on hold for last 20 minutes waiting on a Supervisor because this is ridiculous. After this repair we are cancelling because it’s such horrible back and forth customer service.

I call in to submit my claims with First American and their claims representatives are great. The contractors' service is good. Overall, my experience has been great.

Worst service of any company I've ever dealt with. Kitchen fridge went out. A week before service call to get service. Repairman said they would not, let him work on "sealed" system. Company rep. said I'd have to find someone-wait isn't that why I have a home warranty? They scheduled a Sears repairman for another week later! When that repairman came out he said, he needed to test the unit, but since it wasn't plugged in, he would be back, in a week!!! NO ONE EVER TOLD ME TO KEEP the unit plugged in! Besides it was generating a lot of heat and although empty, smelling. I moved the kitchen unit to, the garage for fear of a fire after two repairmen were unable to service!! By this time, It would be at least a month without a fridge! I had tried to keep frozen food cold by using dry ice, but it was costing a lot.

For the past three months, this company's claim department has been nothing but a disaster. I have submitted numerous recipients and they do not pay the claim. The claim representative does not respond to phone calls or emails. She just ignores everything.

For the most part, there are no issues when I submit claims to First American and always, it seems to work out really well. Normally, I call to submit my claims. The claims reps are very nice. I never had a problem with them. The contractors tell you right when they're coming. First, what they do is they tell you that they'll be contacting you, and they do contact you. There's been a couple of times that I called and there was an issue with the plumber that didn't show up. But they eventually got somebody else to come out. The contractors have all been very nice. I haven't had any issues with them and I used them quite often.

I have been having issues with my water heater. Now I have no hot water. This isn’t considered an emergency to them, but not being able to shower or clean, and have basic access to hot water is not okay. They assigned me Champion Plumbing and Trophy AC. The vendor hasn’t contacted me, didn’t answer when the company called, and didn’t return my voicemail. When I said can you assign someone else they said 48 hours. Are you kidding me? Going on day 3 of no hot water. This is not okay. Worst part is I just bought this house 19 days ago, haven’t even made my first mortgage payment, and despite 2 inspections, I don’t have a functioning water heater. I will never have this company again. The sellers should have chosen someone better but they probably don’t care either.??? I guess I bought the wrong house.

I’ve been renewing my account with First American for my home warranty for several years, and they have never let me down. I have already used their repair coverage at least six times, and each service they’ve done has always been on time as scheduled. They always send experienced technicians to do the job.

I called First American home warranty this morning and advised them that I will not be renewing my contract as of November 27. I have had three different issues with my AC unit one with the air conditioner and two with the heating, in either case, they were not able to repair the problem. Each time they said that the home warranty would not cover it. But still I am paying the $60 a month membership fee and $75 each time a service representative comes out to look at the problem.

This company is a big SCAM. Please DO NOT BUY through this company. I had a contract with them for the past 3 years and every time I put a claim in they act stupid and send jokers out, who doesn’t know what the hell they're doing. This happened more than few times to ignore. First, I thought it was me doing something wrong but like I said this had happened more than few times. If you want to waste $700-$900 buy this insurance. You’re better off with Sears Home Warranty. They actually send someone who’s an expert and not some Joe Doe. Last contractor I had at my house was drunk and looked he was high on **. They don’t even do background check on these contractors. Avoid these jokers.

I sent a cancellation notice to this company in June 2018..Unbeknowst to me I was charged $68 for the next 14 months for a total of $952 which First American has refused to credit back to my Amex card. They claim they never got either my email or my snail mail.

Whenever I submitted a claim with First American, it was pretty good and straightforward. I did it online and it was simple. Their contractors answered all my questions and the job was done in a timely fashion.

When I bought the home, I was required to have a warranty and my bank found First American. Submitting claims is pretty easy. I usually look at it first, make sure that I can’t fix it myself. That’s when I ask to set a guy to come over. With the first person that I got a hold of, they told me it was a weekend and I didn’t know about the overtime thing. He was rude and was like, “Hey, you're gonna have to pay for overtime.” I was like, “Wait a minute. Why should I pay for overtime?” That was the contract and I didn’t read that part. So, he seemed a little bit nasty about it. But I was fine with it. The claim was the plumbing, and he ran a snake in there and found something broken.

Our refrigerator broke 32 days ago. For weeks we have gotten the runaround, different stories from different people, we have had 4 separate “Claims Management Specialists”. Here are some of the names of people we have called, emailed or left voicemails for: George (**), Tannia (**), Ivania (**), Mary (**), Bridget (**), Jose (**), Julie, Huberto, Carlotta ** (**) and Maria **. NOT ONE SINGLE PERSON HAS CALLED US BACK! At 55 years old I have never experienced such outright crappy intentions from a company this large, it is bizarre.

We have been pleased with First American for the last 8 years, despite the fact that our cost has gone up every year. This recent call for help has been outrageous. We called for repair for our dryer and cannot get help for 1 week. Despite the fact that we live in a large city, they are saying only one contractor is available. Thank goodness it is just me and my husband or it would be a nightmare. They have outsourced their customer service calls. These people say they are sorry and they understand, but after 4 or 5 calls and hearing the same old lines, it's obvious they don't. The company has distanced itself from the clients so they don't feel the sting of unhappy customers. I know that we will definitely change companies after this service call and I hope that this review will cause a few more people to reconsider going to another warranty service.

Company refused to correct plumbing stoppage that is covered under our contract. Now refusing to reimburse us for the plumber we had to call out. We paid out service fee ($75) and provided evidence to the company of doing so. They continued to send us a bill regardless. Then sent us to collections. I would not recommend using this company at all ever. And if I could go back in time I would never give them my money. We have been dealing with this issue for 6 Months now. Additionally their customer service is rude and condescending. They told us "you shouldn't have paid the technician the service fee since he didn't fix your issue" which is completely absurd because the technician made us pay prior to starting his work.

We have been without A/C for almost 3 months. We filed our claim July 4, 2019. I am writing this review Sept. 28,2019 still with no A/C. I for weeks at a time with no communication. My claim has been sent to Claims resolutions who still are not resolving my issue. Living in record breaking heat of West Texas, this companies inaction and apathy are inhumane.

I really cannot describe how bad their services. Could not fix my dryer. Had to hire someone outside to repair it. Then my AC went. I called on a Wednesday and was promised next day never came. My son came over Saturday night and fixed it. It was 113 degrees outside, my husband had just had a heart attack the week before and my Mom is 92. I think it was terrible to put us through 4 days of horrible heat exposure.

Customer service is based overseas and anytime I have called I requested to be transferred to the United States which I am told they cannot do. I have had a plumbing problem for 4 months and then on the phone numerous hours. They send out companies that are horrible and don't do the job. Customer service is ridiculous. Everything about this company is ridiculous. I am a customer service representative myself and I am in the real estate business and we promote home warranties and this is by far the worst home warranty company out there.

Submitting a claim with First American worked out very well. I did it online and it was very easy. Also, the contractors were fantastic.

I purchased this coverage from First American Home Warranty upon the recommendation of my sister. So far, so good! My sister’s washer and dryer broke down, and she needed them repaired right away. They came and did the service quickly.

I wanted a warranty so that my appliances and things are protected and I won’t have to come out-of-pocket with a lot money. My nephew liked First American and he suggested it. Everyone was very professional, very efficient, answered my questions, told me what I should expect, and made everything happen for me so that I could get my refrigerator repaired. And the young man that came out was very kind and sweet. He went the extra mile to do other things to my refrigerator to make sure I would never have any more trouble with it. He was a fine example of trustworthiness, efficiency, and high morals. I thought a lot of him. It’s a comfort knowing that I have First American and that they go the extra mile for you to make sure that you’re comfortable. I’m 71 years old. At my age, it’s nice to know that in case something happens, they’ll take care of it for me.

Our water went out and the sent a plumber out that didn’t even touch it, test it or anything. Took pictures and said it was shorted out because it was exposed to weather!!! What a waste of $75. We installed our own new water heater after having a real plumber look at it and tell us it is the dip tubes that went bad. I explained this to FAHW. I sent them photos and receipts as they requested. No response!! I emailed a week later to make sure they got the documents they requested and was told they would respond on Tuesday (4 business days later). A week and a half later 2 more emails and no reply. They send out fly by night contractors that have the worst reviews. Not to mention how long you have to wait to get a phone call from a contractor at least 3 days.

My oven stopped working over three weeks ago so I made a claim with First American Home Warranty. Sears service man came to my home and it was determined that I needed a part that was no longer available. The service man phoned the warranty company and stated it to them I needed a part that was no longer available. I phoned the company and they told me they needed three business days to look for the part. I asked them if they spoke to the service man and they replied yes and they would find the part. I’ve called Them over and over again speaking to a different representative each time. I was told, "We are searching for your part. Call back in a couple of days, we will call you back. It is being process by the purchasing department and they are closed on the weekends."

Being FHA, I was required to have a warranty provider and I went with First American based on the offering that they had. Making a claim was really easy. I did it online and the contractor that came was good.

I waited over 1 1/2 months to repair my dishwasher and crew not only did not fix it so manager TE-Gabriel ** literally did nothing and was rude to me. So month and a half no dishwasher and rudeness, and told if want to take to court ok. I get this after I once recommended this company over a $75 part not fixing it, amazing!!!

I called First American for the hot water heater and they set up somebody to come over. The fellow came over and looked at it, analyzed it and said, “Yeah, you need a new one,” went back, made arrangements, came back and installed it. It was perfect, easy and simple. I was very pleased with it.

Always fast and courteous and very helpful, with the first call to handling with the contractors. And the follow up is very helpful. From start to finish there has not been any issues or any trouble at all. Very easy to use online to check progress and billing is easy.

The problem was with a washing machine that ended up being a simple resolution but took thirteen weeks to fix. Numerous and costly trips to laundromat.

With the high cost of repairs on household equipment, we wanted to get a warranty, but the company we used to have didn’t operate here in Texas. We went with First American instead. But some of their contractors are lousy and I’ve had to call First American and ask them never to send that particular company out to any of my homes. Then they'd normally assign a different company to do the job. The problem is that whenever there is a complaint or a problem, it takes forever to get ahold of somebody from First American, which gets me angry on the phone. Doing everything online is fairly easy though.

We were without air on one side of our house for over 4 weeks. Although this wasn't directly the fault of First American, the contractors assigned were the most difficult, untruthful and unethical group we have ever worked with. That being said, our local representative Alice ** is a rock star. She helped get us reassigned to another contractor and we had someone within a day come look at our system. While we have no problems with First American as a company, perhaps a better screening of contractors would be beneficial.

I went online and looked up First American, and I did a research on the top companies. They were one of the top 10, and I looked at what they offer and chose them. Making claims is easy. I normally call in and tell them, and they set it up for me and then they send somebody out. I can also do it online. The contractors are great. I’ve had three instances where they had to come out and come back, and one of the times, they didn’t need to do a repair. They requested a replacement, scheduled a time when I was available, came back and replaced whatever they needed to replace. They’re very professional.

I knew about First American ‘cause they've done home loans for 13 years now. When we bought the house, it came with them. I make claims over the phone and I'm given a timeframe on when I'm gonna be able to expect the contractor. Everything is fantastic. Smooth, very well-communicated and on time delivery.

When a refrigerator goes out there are unexpected problems because the food starts spoiling, the ice starts melting and there's panic about what to do. We had great service generated by Caltech, a firm recommended by First American. Within hours after the call they had us up and running again. Thank you, everyone, for solving our problem.

They replaced our microwave/convection oven. The replacement is great. I love it. The people who did the work were great. I have no complaints about that. The only complaint I have is it took 5 weeks from start to finish. I feel like that is a bit too long to replace an appliance. There seemed to be confusion as to whether they were going to fix it or replace it. I had one person calling telling me they were going to have it fixed and another person calling telling me they were replacing it. When it was replaced the guy who replaced it did not do removal so I had to wait for someone else to haul the broken one away. There just seemed to be a lot of confusion in the office about the whole process. But, again, I am very happy with the new one and we have renewed our policy with them.

I had First American on a prior home, and I decided to get them again for added coverage. Submitting a claim was relatively simple, and it wasn’t anything long. The timeframe was within two days, and the service provided was okay. One person wasn’t that quite personable, but they got the job done.

I am happy with the service provided by First American and by the technicians they have sent. I have spoken to the First American representatives a number of time on the phone and they have always been courteous and helpful. I would highly recommend.

I had a year's subscription with First American when I purchased my home. Incidental damages and malfunctioning appliances were covered, and online claim submission is easy. I usually get a confirmation call within 24 hours. However, sometimes the contractors delay the appointment that you have with them. Instead of coming in 24 hours, they may try to come a week later, so it’s usually at their convenience. When the plumber came, he dismantled my shower head and refused to place it back. He was not competent in the repair that was required, and it took several days. I wanted to discontinue my service and just have them put things back the way that they were, but First American stood by him.

I was very happy with the immediate service that was supplied by First American! They did everything that they could to help me and get someone to my home to repair the pipe. My only issue was with the company they used Route 66 Plumbing. I felt that the worker was very unprofessional. He left a horrible mess and his concrete patching was not very good. He did not put enough concrete in the hole so there is a difference from my original concrete and his patch. The concrete is very rocky and not smooth. He did not speak much English so there was definitely a language barrier. With all that being said First American was great and was very helpful the plumber not so much. I would definitely recommend First American but if I have another issue and have to call again I will make sure to go with a different plumbing company.

I recently purchased a condo and had never had a home warranty before. My realtor recommend I try first American. My first claim was on my a.c. unit. They charged me $75 to have someone enter my home and tell me that the work they need to do is not covered by the warranty. Keep in mind they entered my home. Looked with their eyes only at my unit. Never touched it and said, "Nope. Can't help you..." There's a $75 loss that turned in to a $7800 fix. Next I called about my dryer not working correctly. I asked, "What if it's the vents that need to be cleaned. Will the company you recommend be able to do that." They said yes...guess what. The tech came in a vehicle that was being held together by rope and not even wearing a uniform. Came to my home. Turned my dryer on. Said it was working. "Must be the vents that need cleaning. We don't do that. I'll need to collect $75 from you."

I find having a warranty is handy, but I didn’t like the company that I got when I bought the house and decided to work with First American Home Warranty. Submitting a claim with them is not difficult. The vendors never follow-up with you though, you have to follow-up with them. Plus, the contractors were not timely. But they were honest and as long as they were, I was ready to wait for the part. They also seemed professional and nobody looked like they got out of jail. It’s worth the money to buy the plan and the company seems to have improved their vendors over time. I was surprisingly pleased by the better service this year than in the past.

Every time I call First American, I’ve gotten great service, and so everything is good. I call in to the 1-800 number and usually the contractor will call me within 24 hours, sometimes 12. They’ll ask for details on exactly what the issue is so they can better help me.

Any difficulty has been eventually remedied. The water heater, garage door, and oven took months to correct. Plumbing was quick. Pool lights were not covered and the guys were not knowledgeable if it would have been covered. Usually I liked the people First American sent.

I submit my claims on the computer and their website is fine. I’m told who the contractor is and when they should call by, and then the contractors tell me when they can come. The first time I used First American Home Warranty, the contractor was good. The second one was also good, but was grumpy. Nevertheless, the quality of their work was both excellent. I would recommend FAHW.

Submitting a claim with First American Home Warranty is easy. I don’t have to do much of anything other than letting them know. Then, they put me in touch with the company that's gonna be coming out and do the work. And I can contact them or they would contact me. When I had a claim, the contractor that came was excellent. They were friendly and knowledgeable and they came in a timely way. It was a good experience. Everything has been fine and working good and I'm very satisfied. It’s a comfortable experience and I don't have to worry. I feel like I could call First American with pretty much anything that’s going on with the house and they would assign somebody to it and get it fixed.

First American Home Warranty came with my house when I bought it years ago, so I just continued. I used it a couple times and it was a good thing to have. Submitting a claim is easy, but I recently had to call them because the contractor they assigned to me was rude. The lady I spoke with did not want to be bothered with doing a claim job. She said, “We are too busy. You might wanna get them to give you somebody else.” I looked them up on Yelp, and they had one star. Nobody liked them, so I was glad they did not come out. The contractor that came, on the other hand, was very nice. He has five stars on Yelp, so I preferred him. He was in and out, got it done, and we were good. His work was great.

I have used your service 2-3 times since 2011. In each case, the customer service was great, the service providers have been professional, timely and had good communication skills. The booklet (about what services are covered, procedures to follow, contact information and other information) is excellent.

Houston Air is a very good company that came out to put in my new AC. They did a great job and reasonable $$$. First American is a great company. I would recommend First American and Houston Air Company to my friends.

Run don't walk away from this company. They take their sweet time to send out subpar repair techs (look like convicts), lowlifes, liars, lazy, and rude, refuse to fix the problem. Then we were told we are no longer covered because one of their repair idiots said our A/C unit is too small, when in fact it's the correct size for our home. We had to hire our own contractor to find the problem with our A/C unit. Looks like we have spread the word then court.

I've done a bunch of claims through First American Home Warranty and have had pretty good interactions with their reps. It's a hit-or-miss with the technicians though. Sometimes if they can’t resolve something, it’s a little confusing about what to do. They send people back out but I’ve had a couple of claims that have dead-ended a little bit. Nevertheless, I generally like the technicians that come out and the best part is how quickly they do a turnaround. If I was trying to book somebody to fix a lighting or refrigerator or flooring on my own, it would probably be a lot more time-consuming for me. So, it’s great to know that it’s usually a two-day turnaround. It’s also clear what's covered and they have fixed pretty much everything that they said they would.

I’m a real estate agent, so I’ve been dealing with home warranties for the last 30 years. I used to have American Home Shield, and the rep there was Susan. I used to call her and give her a lot of business. When she told me that she was gonna move to First American, I said, “I’m gonna have to move with you”. I usually send her a text, or I call her to order the service for me. But when I’m really in a hurry and I know she’s busy and she doesn’t call me right back, then I call myself, like I did this last time. One thing I don’t like is the contractors because they seem to get these one-man companies, and it’s very hard. They take forever. And then for every little thing, they have to get authorization, and that takes a long time. I get a lot of complaints from my tenants. I have them all under warranty with First American, and they get mad. But I do like having a home warranty. It is a very good service and I have it on all my rentals. I also have it in my house.

Your customer service needs a lot of work. Your company will not answer emails, phone calls of any kind complaints or any issues where repairs weren’t perform right the first time. Your contract says if an appliance is faulty and can not be repair it should be replace not keep wasting my time and money.

First American Home Warranty goes with the cheapest plumbing company available. The three times I have used the warranty they sent the same plumbing company to fix. All three times, the guy stated he did not have the tools to fix, and recommended advanced technology to diagnose. I am sitting here waiting 4 days later with no resolution and their website states "report under review". Pathetic, I would not recommend this warranty company to anyone.

I always thought having a warranty provider was a good idea. First American Home Warranty was used on the house before I bought it, and I continued it. I go over the phone to submit my claim, and the it' is pretty easy. But sometimes, you can tell that the reps are out to save the company as much money as they can, so it is a question of how you phrase what the problem is. Then, some of the contractors don't know what they're doing. You can readily tell they are not the most experienced or the best qualified -- they're the cheapest thing they can find. Overall, the experience, nevertheless, has been good.

We've had First American for seven years. Their claim submission process is lengthy. Sometimes it's quick and efficient and sometimes it goes in circles. It just depends on the issue and the person who answers the call. We've had an issue with our refrigerator for several years. They keep saying something else is wrong with it, and we keep having an issue with it every few months. It has been eight or nine times and even though they said they'd replace it after so much, they didn’t.

The tech arrived, within the promised time frame. He observed the gauge readings, and determined our system was low on freon. A previous re-charge in 2014 was determined to be so small as to be undetectable. The system is cooling much better.

Repaired my refrigerator. Replaced my microwave saving me thousands of dollars. Also replaced my ceiling fan. I have been a member for over five years and previously had a rental property covered too. I highly recommend First American Home Warranty.

Plumbing contractor and garbage disposal installation contractor are very knowledgeable and they did good job. They replaced kitchen sink faucet and under the kitchen sink, water controller (for both hot and cold line) unit. I highly recommend buying the First American Home Warranty insurance for homeowners.

Very pleased. Problem was handled quickly. It was also very easy to go online and get service. Prices are very reasonable and if the situation arises I would recommend this company to a friend or relative. I will stay with this company.

The previous owner of the house had a First American Home Warranty contract, and then we renewed it under our name. I submitted claim over the phone, and the process and their reps were good. It took three days for the technician to come out and they were fine. I'm usually there when they're at the house, but they also talked to me on the phone if I needed it. The quality of the work done was good, but with regard to the air conditioner that we had which the previous owner had when we moved in, the service person had been called out multiple times. FAHW insisted on repairing things rather than replacing them, which meant I called a lot. The warranty company nursed them along until we ended up replacing it ourselves.

I received a bill in the mail from First American regarding a copay to Elite Plumbing in DALLAS, TX. I made this appointment primarily to repair the cold water faucet in a bathroom. I explained to the First American appointment I could not get cold water due to the faucet on/off knob being stripped. He made the appointment with Elite Plumbing who were to come out the next day. In addition to the cold water knob being stripped, I also had a slow draining sink in another bathroom. We added this repair to the repair order.

The company was able to get a third party contractor who was able to fix the problem in a week or so. I am happy with the final resolution.

Company is very good and does all repairs. When call for a claim they come out when they schedule. If they can't fix the applainace they will replace them. They have fix plenty of my own appliances. They are great.

By mistake I paid a double service fee. Now after weeks and many phone call and e-mails I have no refund for one fee. Their phone client rep and her ext. number are phony. Every one I talk with puts me on hold then after many minutes they hang up. No returns on e-mail. Complete run-around, typical scam artists. If anyone reads this, buy from any other company.

I requested AC service the company that was allocated didn’t call for at least 4 days and won’t even make it to my house for at least a week after I made the call. This was in the middle of summer at over 100F weather. I canceled my contract and paid out of pocket and they are trying to refund me for less than 50% of my premium after just one month of coverage. They sent a lousy letter and made no attempt to provide an itemized list of charges.

My real estate agent purchased the policy from First American Home Shield -- there was a procedure that when you buy a house, you buy a warranty. Submitting a claim to them was very positive. The contractor wasn’t probably the best you can find, but, other than that, the customer service was great and the home warranty company was staying on top of it. They sent me a check for new appliance, and I purchased a brand new appliance which is performing perfectly.

So far, our experience with First American has been good. We’ve had to submit two claims, for the refrigerator and the microwave, and the contractors that they sent were very nice. We took the payout for the refrigerator because there weren’t any parts for it, and that has been good. It’s just a little bit tricky to find people that can service us because we live in the middle of nowhere. Except for the two that have made it, everyone else we had had to cancel because they don’t work in our area. Nobody at First American seems to check that at first when they call their contractors. They just assume that the people would service us because we're close to the zip code that they do.

We normally call in our claim with First American and for the most part, their contractors have been good. But I've had some issues with the plumbing contractors. I have an issue with my toilet and I submitted two or three claims for it. A technician would come and use a scraper then flush it. It does flush. But this is a recurring issue. This became a repeat visit or a follow-up visit but with a different contractor. Although the issue is not resolved, I can live with it for a little while longer. All the mechanics are good, but due to the calcium buildup, the toilet is not flushing properly. There are times where I have to flush the toilet two times to clear the fecal matter. I've kinda left that by the wayside for time being. Other than that, I'm satisfied with First American for the most part. I've also had good experiences.

Very nice young men, I would however discourage them from speaking their language in front of customers, it's rude but most people don't know that but it is especially in front of paying customers. Secondly, the assistant also asked if I 'lived there alone' to which I said no emphatically. This guy is just young and dumb and not as invested as the primary, Lead Gentleman who was extremely polite. I also would share this feedback with them.

Please do not waste any of your money on this ridiculous company! They don't cover jack when it comes down to it. Says they cover refrigerators, which are built to keep things cold, but they don't cover the interior lining, the lining that in fact keeps food cold. They have every "out" in the book to get out of covering you, it is a joke and a scam! On top of that, they contract the bottom of the barrel contractors, you won't get quality work even if they do come to service your issue.

AC out in hottest 2 months of Texas history. Not fixed. 2 mos. Issue. Contractor said we needed a new compressor and FAHW would cover. Or, they would make me a deal on entire new system for $4,500. We have the warranty for a reason...replace the compressor. SHORT STORY, it is now almost 10 weeks later, I have gone through 8 customer service reps including 3 "supervisors". Guess what? It is a "Hampster Wheel", everyone is reading out of the playbook. "We understand your frustration. We accept responsibility, but can't do anything but wait. We will call you back in 24 hours." No calls. Emailed 3 times. "We will get back to in 24 hours." Not responses. They have used so many excuses.

We recently purchased a new home, which has fairly new appliances including a high-end Amana AC unit. The home purchased included a 1-year warranty with First American, which has not ended yet. Last week we had an AC failure on Wednesday 09/04 and called First American. It's 3 days + and we are still without AC in this hot and humid Houston, TX heat by the way. They scheduled and sent a technician from ATC Heating and AC LLC on Friday morning who diagnosed the unit and told me the compressor was out and needed to be replaced (a parts and labor job). I was fine waiting a few days for the part. What I was not ready for was his statement that there would be "Out-Of-Pocket" costs of $530. When I asked what the out-of-pocket cost entails, as you would on a work order/invoice, I was referred back to First American, who sent me back to ATC for an explanation. What kind of business practice is this?

Whenever I submit a claim with First American, it's easy and very professional. I do it over the phone and have had very nice interaction with their reps. They ask me about my problem, and I tell them. After they get all the information from me, they would find me a service person. Then they give me the name of the service person, and the telephone number and tell me that the service person would get in contact with me, but if I wanted to, I could always give them a call. The technician calls before they come. And once they get there, they just go directly to the problem, then they show me what they're gonna do. They tell me if they have to get a part, come back and fix it.

This home warranty has been a nightmare. This is my second service request that has landed itself to further issues than I was experiencing prior to the requests being submitted. First American Home Warranty does not choose quality contracted companies to provide service, and this is my second time receiving awful technicians and/or services rendered through the chosen contractor. Absolutely would NOT recommend this company and, unfortunately, I have had to endure two sub-par experiences. My HVAC unit stopped working after my first request, and I am now experiencing a leak that has worsened after the technician performed "services". Do not opt for this warranty company.

My needs were assessed promptly and I was informed of process for the repairs. I was given a timeline for completion and how to contact provider if not contacted by them first. They were very understanding to contact someone who could let them in my home.

Beware. Do not use this company!!! This is the worst company I have had to deal with. We had them as our insurer for the first year we owned our house. During that year our air conditioner went out. They sent the first repair shop who said they did not work on our system. The second company came and repaired our unit. Having had a good experience I renewed the insurance. Once again the air conditioner went out so I contacted them. I told them the first company they sent out did not cover our unit so send the second company. I told them the make, model and all info I had about the unit. The company called and I confirmed they worked on my unit and the dispatcher confirmed, "Oh yes we work on that type."

We have had our warranty with FAHW for over 10 years. It has been the best investment I have made in that entire time. We have had to utilize it on numerous occasions with the built in Microwave being the most recent. Every time, FAHW has gotten us to the right company for repair or replacement. I have recommended them to many friends, family and co- workers. I will always maintain my policy with them due to their excellent care and services.

I've only had First American for a few months now, but I was happy to work with them than my previous warranty company. We’ve had the other company for about five years and it was horrible to work with them, so we decided to look for a different one. When I did a Google search, I found First American. Their online process for submitting a claim was really easy. I had to file a claim because our refrigerator broke and they replaced it. They ended up writing me a check because the options that they gave me weren’t similar enough to what we had before. I was able to pick the refrigerator that I wanted from that. I love my new fridge.

I will let the messages on their "dashboard" speak for themselves. It's been 1 month and they have not fixed my mother's dishwasher. Being 85 and riddled with arthritis her hands are useless. She cares for her bedridden husband. She doesn't have the time or the energy to call them every day to beg them for service. If you are not a bulldog with them, you will not be serviced. They do not respond to her calls or messages. They treat her as if she is a complete idiot. I have had to take over for her. They admit the dishwasher is covered, yet their contractors do not call or show up unless you call at least once a day for weeks at a time. The ones that do eventually show up leave when they see that the appliance is a high end one that would be costly to fix if parts are needed.

I have been a customer with First American since 2013. Every summer, my air conditioner goes out, and I have to have them send someone out. The 1st ever contractor they sent out made me very uncomfortable. Luckily they didn’t send him again, but all he did was fill the condenser with coolant. I have had both AC units in my house replaced, and again one unit has stopped working. I asked for the company who installed the unit to come and repair it, was told this was possible, then told no, after a weeks worth of phone calls to First American. I must have whatever contractor they assign. I have absolutely no choice in the matter. So for 6 years, no one has ever completely fixed whatever is wrong with my air conditioner because no contractor that comes out has any idea of what work or inspection to the unit was done previously. Yes, it is fixed long enough to close the ticket, but then the problem is back the next year.

My AC was repaired and it started cooling again. The compressor was broken and replaced with some clean up of the AC. The diagnostic was right and the cooling effect is very effective at the moment. I am pleased with the job that was done.

Middle of Aug 2019, my central AC unit iced up and stop working. I a result, I have initiated a service request (Service Request #**) with First American Home Warranty in the week of Aug 19th. First American assigned HereNow Services as a repair company and this company never picks up their phone or bother to call you. After a number of failed attempts, I have called First American and on Aug 25th we were able to get an appointment on Aug 27th. HereNow Services technician came on time and diagnosed the issue and said AC unit has a leak and there is no freon in the system. He has taken pictures and said it will take 48 hours to submit a report. After many attempts, finally HereNow Services submitted a report on Sept 4th and in my First American Dashboard show the repair has been authorized and repair company will contact me in 1 to 3 business days.

I have now been without Ac for over a week. They assigned me to a Sears technician who would only do 8-5 window so I had to take entire day off of work. Well the guy said he fixed it, but it lasted a day before it broke again. Took them four days to find time to come out again and once again I had to take a full day off because of their inability to schedule. The second guy says that he needs a different part and will have to come back another day. He ensured me he will make an appointment for first thing two days from then, which would be the THIRD full day of work I would have to miss as a single mom in a week. Well he didn’t show up Friday morning and when I called to see why, they said he went to a different job site and was on a 4-5 hr job and would not be there until the afternoon, which I specifically said wasn’t an option.

Ice maker would not make ice. I did not like the contractor. Your customer service agent help me with dealing the the contractor. He never made contact to advise me of the status. But you all contacted him and called and gave me updates.

I would definitely recommend them to any of my friends. I wish I would have known about them years ago. Having them has saved me so much money on repairs. When a work order goes in they are very timely sending someone out.

I've had home warranty companies before, I've had your company now for a lot of years very prompt and the companies that you use especially these last couple have been very very prompt. I can easily call or go online to request service and I usually get a call from that company the next day and they are usually out the next day or two.

When I bought my house, I was provided a home warranty with First American and I just renewed it. That would have been going on two years in December. I like the reliability of First American. I call them when I have a claim and they are always really helpful. I actually called them at 10:00 at night. They answered the phone and helped me. That was pretty huge on a Sunday.

I love how easy it is to place a service request on your website; it never takes more than one minute. Most of all, I love the new texting service where First American immediately sends me a text with a status update for my order, telling me clearly who is the assigned contractor and when they will be contacting me. Moreover, the contractor (in this case, plumbing) also has an automated texting service linked with First American, so within a few minutes of placing the request, I received the plumber's text to set up an appointment. The service was scheduled that same day, and completed withing 48 hours. Efficient and professional, easy to use. Love it.

The contractor toilet seat was not covered under the contract. So I had to pay to fix the broken toilet seat plus the $75. I do not blame First American Home Warranty since it was their policy. That is all I have to say.

Initial claim was scheduled with Sears for a date over 3 weeks away! Unacceptable. Subsequent calls produced an appointment with Montezuma Appliance. They came in a timely manner and had to order the part for repair. It took most of a week. FAHW phone operators are very hard to understand.

We have got this warranty when we purchased a Mobile home in San Jacinto CA..Our Air conditioner went out it took 3 days for their contractor to come out. First one was Sears. They thought there may be a leak in the freon. Then another contractor came out stated that we would need to replace the unit our cost $2300 after he left our hot water heater went out. Per their contractor our cost would be $900. After many times on hold and getting the runaround I requested a cash out so we could get our own contractor. I requested to expedite the money.

After our first claim resulted in a janky repair (should of replaced) of our ac unit; 10 months later our ac broke again. This time they have left us with no ac (first time took about a week). This is in Texas with temperatures that hit triple digits. It’s been over two weeks now with no apparent urgency to help. We still don’t have ac. They said since we don’t have a baby it’s not an emergency. I doubt it would be any different if we did have one. No offer to pay for a hotel or window unit just, "Sorry you’ll have to wait while we try and find you a (cheap) contractor." From our experience they are a very slow and very cheap insurance company.

The contractor sent did not have the proper equipment to diagnose the problem. He poured water into the outside cleanout and then said we have two options to repair the backup. Option 1 is to remove the toilet and attempt to clear the blockage from inside the house and run the risk sewage backup into the house and ruining our wood floors, he said didn’t want to be responsible for that. Option 2 was to dig up my yard to install a 2-way cleanout that will cost me $2200.00 out of pocket because this type of repair is not covered. I asked him how could he determine how severe the back up is without snaking it out and then using a plumber’s camera. He stated the cameras are too big to go down the toilet (WHAT) and never responded to the snaking.

After publicly reviewing this company, and after they saw my reviews and publicly responding to it, they finally contacted me by written letter. The letter stated they were reviewing my case. After several weeks from receiving that letter, they reimbursed me the expense of the toilet. I appreciated that very much. My suggestion for them in the future is they should let their agents know that if a customer has a problem they cannot get resolved, especially after having called several times over the same issue, they should be able to take it to a higher authority. I was not allowed to talk to a supervisor or anyone with authority that could have made a difference for me. I don't know if it reflects badly on their customer service folks if they have to get help, but it shouldn't. I hope it doesn't. Most of them were very good.

I’ve had several claims with First American. Most recent of which was plumbing for our faucet in the kitchen, and they were to able get it repaired for us. I used to do my claims over the phone, but I prefer online now. We're retirees, and we don’t hear and comprehend as well as we used to do. But through their online process, filing claims is very easy

On Sunday Aug 25th our air compressor stopped. We called this company on the 26th and a contractor arrived promptly on Tuesday morning and within 5 minutes diagnosed the problem as the compressor. Our unit is 3 years old and still under warranty and this where the insanity begins. This stupid warranty company decided to argue with the manufacturer over who should pay while all the time lying to us claiming the part was “ordered”. The temperature in the city of Birmingham AL today is 97 and humidity is 90. It has been a week and three days and we are no closer to getting it repaired than the first day we called.

I had a problem with my refrigerator and after FAHW sent 2 different companies (5 different technicians) & they were unable to fix it, I hired a competent company and they resolved the issue on the first visit. I have spent so much time trying to communicate with the right person but have been unsuccessful. Speaking with Customer Service is extremely frustrating. I was finally told the only way to contact the Claims Resolution Dept. was via email. I've sent 3 email messages and have not gotten a response. I also sent correspondence via USPS Certified Letter and again no response. I would really like to speak with someone from the company about my issue but I feel I've exhausted all avenues. Would not recommend!!

My mortgage lender recommended First American and submitting a claim with them has been easy. I've done it online but it's a lot easier over the phone. The reps are helpful and they know what they're doing. When I submit a claim, I usually get a response from whoever the home warranty get within a day or two. The technicians come in and assess what the problem is, fix it, and get it taken care of. I've had no problems with them. Their work has been of very good quality.

I finally got the opportunity to speak with Jazmin in the corporate office. She authorized $1500 for the installation of a new salt system for my pool. Even better, she authorized the the use of an out of network contractor to install the new salt system. I am thrilled that I can use my contractor that I trust that has replaced my pool pump (I did not file a claim for that and paid $750 out of pocket in June 2019), pool filter cover and so many other repairs to my pool and spa. I hope to have the installation complete within a week. I am pleased with the resolution.

At the beginning of July (2019) I called FAHW company about my ice maker. Within the week Trimont home appliances came to diagnose the problem. So far so good. I was told that the ice maker needed to be replaced and it would be two weeks before they got the part. Well not so good. It is now August 31st (2019) and they still don’t have the part-or so they say. I have been on line with FAHW at least 10 times to rectify this situation. Probably more. They are refusing to send a different contractor to fix the refrigerator. Mind you it has been 2 MONTHS since I issued my first complaint. FAHW company saw a review I posted on Best Company’s website. They responded immediately indicating my situation was “terrible”. They wanted to know my work order number so they could “look into it”. That was a week ago and I’ve never heard from that person since.

Stay away! We are now days into our third week without a washer. The whole thing has been abysmal. We submitted an online claim on a Thursday, and never heard anything. My husband then spoke with someone Friday. We still heard nothing regarding someone coming to check it out. I called Sunday, and they had no record of a claim being submitted.

First American Home Warranty has failed us. Our Air Conditioning units have been broken for over a month in August, the absolute worse time for this to occur in Texas. We keep getting the runaround from the contractor and our home warranty company seems to not be able to fix the issue. The contractor that FA sent stood us up three times initially and three more times now. We have made multiple formal complaints and we were still told we have to use them. I take off work for the scheduled appointments and then we don't get a phone call from the contractor or FA and no one shows up to fix our AC. Our main ac went down and apparently needs a new compressor.

Do not use this company. Will not fix anything. First dishwasher rack would not pull out. Cost 75.00 to order new wheels. It was worse - would not roll out at all. Put old ones back on. Turns out dishwasher was dented. Would not replace. Second sewer injector went out. Would not cover. So company is totally worthless. Stay away.

Recently purchased a new home. Asked title company to get us a Home Warranty. It cost us $550.00 When our A/C quit working. I called it and was put on hold, FOREVER, rep came back on and I was told it would be at least 3 days before someone could come out! It is only 118 outside! Someone that is contracted with them that is! Called my regular A/C service guy. He came right out and said the coils had froze from a dirty filter. Changed filter and let thaw out. Lo and behold it is fine and has been fine since!! The other home warranty company said it would be a $150. Service call and labor was at $95 hr! The kicker here is the service charge didn't include anything! Just get them to my door!!! What does their warranty cover?? NOTHING COZ YOU CAN ONLY USE IT ONCE PER YEAR!!!!

We bought a 110-year-old house. There are some issues and guess what, after we pay our $75 per visit fee, we're told that basically, they don't really cover anything. The latest experience, we have their plumber out. He supposedly fixed a small problem. Fast forward 33 days and it's leaking again. I ask for their plumber to come again. You guessed it, another $75 because no real warranty on their work. My local plumber came and fixed the problem and it's guaranteed for two years but he also said that even after that time they will back up their work. Oh, and I had to wait two weeks for their plumber. Save your money. Use a highly recommended local tradesperson.

I received this home warranty back in 2014 when I purchased the home I currently live in and have had it ever since. I have always had excellent service from First American Home Warranty. The only problems that I have had have been with the contractors they have set up to fix the problem I had. When I call FAHW back and explained the situation, they have always been courteous with me and fixed the problem by getting a new contractor. For instance, my A/C went out last night. I sent a claim in early this morning. I was assigned a contractor who had not called. I contacted the contractor around 3PM this afternoon only to be advised that she did not know when someone would come, I was way down the list, and that it would be 3 to 4 weeks at the earliest before they could come out. I'm sorry but this is summertime in Oklahoma and the temps are averaging between 100 and 110 in the shade so A/C is must.

This has been the worst experience I have ever had trying to get a repair from an insurer. First of all, I never received anything in writing about what was covered and what is not. I noticed the sound of water running in my master bath but I couldn't see any water anywhere, and I had just received a huge water bill so I know water is leaking somewhere. I was told to call the warranty company first and not just call a plumber. So I called First American, described the problem as above and they sent a plumber out the next day.

Beware of the customer service. They will provide you with any time you put in a claim. Such a hassle. Had to argue with a supervisor because it was 97 degrees and we hadn’t had AC in 7 days. She said it’s considered “non emergency” because it’s less than 100 degrees. Losing a customer over 3 degrees is embarrassing. Shameful company and definitely not renewing our warranty. Also, on day 10 of no AC still in August. Luckily we survived the heatwave last week since our house was 87+ degrees.

Hi I originally filed a home warranty claim because my dishwasher wasn't working. It turned out that the outlet where I plug it in was not working. I cancelled the work order, but the contractor called me back within 10 hours of placing the claim to schedule a home visit. Even though I didn't need to follow through with the service call I really appreciate the speed at which my issue was attended to.

First American was always helpful. But unfortunately not always did it get resolved the way I thought it would. One example was the pool filter. Replaced but the company was not the greatest and when I Said, "Please hook up the discharge line". Their response was, "You’re lucky you got a filter."

I couldn’t be happier with my home warranty. I am a widow and it is wonderful to know when something goes wrong with any of my appliances, air conditioning or anything else that is covered by the policy, I can just pick up the phone and call First American Home Warranty and get the problem taken care of within twenty four hours. It is nice not having to ask your neighbors who they would recommend, just pick up the phone and call First American Warranty and and someone will be there in twenty four hours. It is a great peace of mind.

A water leak from the A/C was evident with water drops falling off the ceiling. The TAS Repairman quickly identified the problem. And, the A/C is no longer draining onto the ceiling. Excellent input from the owner of TAS via a cell call on matters of leakage preventive tips.

I did some online research and First American came out the best. I have their coverage for about a year now. They do very good with follow-ups for claims and the technicians have been very good. The claim ended up satisfactory and the quality of work done was excellent.

Updated on 9/24/2019: We were promised a $150.00 refund if we purchased a portable AC unit due to the extended lead time it would take to get a repair company to get to our home and my being a severe asthmatic. We sent a copy of the receipt several times to no avail. Fast forward one year (yes, a year and a BBB complaint) and we received our refund AND a refund of the service fee for the original complaint. It took a year but First American Home Owners made it right... let’s hope no one else is in worse shape than we were in...

I had been with First American Warranty for Cooke of years now. The AC unit is not cooling. Contractor from Schmidt Mechanical came on time and diagnosed a leak. He said he will send report to First American and they will contact me. No one contacted me from First American yet so I called them. They said they will contact the AC company and let me know. Still waiting for the call and AC not cooling. The real question is will they fix it? Based on the so many bad reviews here recently on AC. I will keep this post updated and adjust the rating on the final outcome. Three stars so far for on time and proper diagnostics.