First American Home Warranty Reviews

I am glad we have First American Home Warranty. We have used plumber, garage door and electric repair. Each claim was handled in a timely manner and the work has been very good. As a homeowner, it is not uncommon to have unexpected repairs. Having this policy has given our family peace of mind.

The plumber was EXCELLENT, once he responded to my claim. He received the work order early on a Friday a.m., never called back about a leak that had caused damage to the unit below mine, and did not call over the weekend, or in any way contact me until Monday, after I called and left a message that I was going to call First American and have him replaced.

First American Home Warranty is always timely with their delivery of solving the problem. Every time I have had a situation come up and called them, they always answer their telephone and greet me with kindness. I appreciate that they take a survey.

They have been efficient, fair and their customer service is excellent. I had been with American Home Shield for ten years and wish I had changed years ago to FAHW. The technicians they have sent me have all been excellent with only one exception. With AHS I found they often sent me many technicians who lied, or cheated me. I have greater peace of mind now when I place a service request as I know I will get good service or FAHW will fix it and send someone better if I am not satisfied. Great service!

I called in the repair order on 08 OCT 2018 and Antech Appliances gave me an appointment for 11 OCT 2018 between 4 - 8 PM. No one showed up or called me and so I called at 8:15 PM and they were closed. I called them and 1st American on 12 OCT and with NO explanation they gave me another appointment for 15 OCT 2018. The technician was on time and professionally completed the repair.

I am very pleased with First American Home Warranty. I have been a customer for a little over two years now. In that timeframe we've had to file two claims. The service is exceptional. They are quick to respond, very professional, and provide excellent service. I recommend them every chance I get.

I give very high marks to FAHW and their sub-contractors. My garage door opener stopped working and I called FAHW and they arranged for someone to come out. Within 24 hours I had an appointment with a sub-contractor. The sub-contractor was on time, professional, thorough and polite. My only issue is that the warranty did not allow him to replace my garage door opener with the same accessories as the broken opener, i.e. a keypad for the outside of the garage and the same type of controls for inside the garage. That aside, the sub-contractor keyed the remote control and rekeyed the universal remote that I had. All around very good experience. This was the second time I've had to use the warranty and I am very pleased. Everyone that buys an older home should purchase a warranty and I recommend FAHW.

I have had only the best service from the best people sent by First American. Quite refreshing as I have dealt with other home warranty companies in the past with nothing but nightmares. This is a company that backs all service with integrity and people who know what they are doing. Repairs made on the first visit. Repairs that solve the problem and last. I would highly recommend First American and I do.

Going on 3 weeks without a working refrigerator and no one seems to want to help or get things done in a timely manner. A refrigerator is an essential part to a home and you would think that a warranty company would understand that and do what they could to get it fixed or replaced. Not this one. After tech came out and recommended replacement, we were told a 2nd opinion was needed...thus more time with no food in the house. Measley $75 compensation offered after 2 weeks of complaining. Food costs way more than that. I am suggesting our landlord cancel her service as over the past 6 years we could have saved up to purchase a fridge same day for what she's paid in service fees. I'd give a negative rating if I could.

I put a First American Home Warranty on nearly every one of my listings. When writing an offer for a buyer I include a First American Home Warranty. Many of my clients continue with the home warranty after the initial year. This happens because First American is the best home Warranty in my real estate experience.

Washer repair - Very pleased with this repair job. Parts were delayed in shipping due to a hurricane coming through our area during the time they were to be delivered, but the job was completed very satisfactorily. The service technicians were very knowledgeable and kept me informed along the way. I am very pleased.

First American is reliable, quick to respond to service requests and very fair in their repair of the service problem. Our experience has been such a good one and they are much better than our former experience with American Home Shield.

The first technician came to my house and said that the outlet problem couldn't repaired. Because the issue was blocked in the kitchen cabinets and walls. She claimed that in order to repair it, I need to open the wall for her to diagnosis it but fix it. I really don't believe that is necessary to do so. I am appreciated at First American Home Warranty provided me 2nd technician from different vendor and he quickly found the problem and repaired it in 30 minutes.

I am very satisfied with the level of service at AHW. I would recommend AHW to all my friends. The people at AHW are professionals and quickly resolve your home repair needs. I have had to use AHW to change out a water heater. Repair dish washer and washing machine with no hassles from AHW. I give AHW 5 Stars!

They are great to work with. Most agents are willing to jump thru hoops to get you satisfied especially when the contractor they have on board are slow to respond. They are willing to reach out for you and contact the contractor for you.

I own a rental condo in Fresno. My renter informed me of a leak under the toilet. As well as the garbage disposal not operating. I called First American with the problems and contact information. First American located a plumber, they contacted my renter. Both problems were repaired within four days. Thank you for your prompt response to mitigate the problems.

NO HOT WATER IN KITCHEN SINK! - First American is a great warranty company! Claims are easy to file online, or by phone. I recently had City Plumbing come out to fix my kitchen sink. They had great communication and arrived on time. The service tech had my back up and running in minutes! I was grateful for that, but not all the dishes I now had to wash, lol.

Couldn't be more pleased with First American. They are immediately responsive, the vendors they use have all been quality, and they recently worked with me to provide me with an excellent replacement range. I particularly like the fact that they always follow up to ensure that we are satisfied.

Our wash machine was filling up with water and would run over when opening door. First American kept in contact with us concerning the part that had to be ordered. Serviceman came out and replaced part. Works great!!

Have been a customer since 2003. Maybe just a little more professional customer service reps is my only suggestion. Have never really had great customer service. Also, many times I could not understand the rep talking to me. Other than that, I’m very satisfied with your company!

I have had a great experience as a customer of First American. Never had an issue with a vendor. Will continue to renew my policy! I have needed to utilize plumbers and electricians several times and all were repaired with zero problems.

We had a stopped up kitchen sink and when the disposal went on, it caused the debris to go into the other side of the sink. The plumber that was sent couldn't have been more professional and nice. We have recommended First American to our friends and relatives.

I have had other warranty programs and none of them compare to FAHW at all. They are the gold standard who doesn’t play games and takes care of their customer always. At each step, they always did the right thing, didn’t charge overage costs and gave cash out offers when the time took too long. So happy with them!

Called in claim on afternoon; was assigned a contractor same afternoon. The contractor called within an hour and scheduled repair for next morning. Repair was completed within 15 minutes of arrival. Thanks to First American and to DrainGo Plumbing... Well Done!

Everyone I spoke with on the phone at First American Home Warranty was helpful and polite. However, it took much longer to diagnose and replace the part then it should have. Weeks would go by without an update unless I called. I was very displeased with the contractor used by FAHM. I found the whole experience to be frustrating. Not only due to FAHM but to the contractor as well.

FAHW treated us very well. All claims were processed and taken care of efficiently and with great respect to myself. I will be returning to this company. I highly recommend them to anyone looking for a trustworthy and affordable home warranty.

The call out time for the plumber was over a week. The warranty company canceled the original service call without telling us, so we had no idea that we needed to reschedule the service. The plumber was unable to fix or diagnose our issue, and we are having to hire an outside plumber. With that said, everyone we dealt with was very polite and professional in all their dealings with us, and once we got the second ticket scheduled, the plumber that came to our house was great, even though he couldn't solve our problem.

Seamless follow through from the initial claim right to completion of repair. They took point, called with updates and followed up when repair was completed to make sure the work met expectations. I was impressed.

We bought First American Insurance when we purchased our home to cover any unforeseen expenses with those areas we weren’t sure of holding up. Electrical and plumbing were needed 6-months into the purchase of our home. We are totally pleased with the services provided - with both the coverage and the contractors used. Thank you for being there. We plan to continue with this insurance as it truly pays for itself!!

I have a contract with some of your contractors. I sometimes need to ask for a specific contractor rather than accepting the contractor your system automatically selects. I appreciate when your agent(s) will override the system when such a need arises.

It was a hassle free fast service and easy to make appointment too. I could not ask for more for this service. I recommend this company for your house needs. I wish I did not need to pay for deductible. Thank you Mr. Re-Key.

Took over 2 months for them to get my AC fixed. My case was opened in August, and my AC does not get fixed until last week. Every time, they send in a different technician and every time right after the tech left. First American will try to close the case without knowing if the issue get resolved. I asked why it takes so long to schedule the appointment, the tech told me because you have a home warranty. The service company will take care of people who do not have warranty first. Both FAHW and Tech have a good attitude, but it does not help to solve the issue. It is FL, 2 month AC issue.

First American's response time was phenomenal and their coverage was a lot better than other providers. When I submitted my claim to them, I did it online and the process was good. Everyone has been very good. I’m very happy and satisfied with the quality of work.

First American was very accommodating because of our area and the lack of contractors that do the type of work that they assign. Most of the time, submitting a claim is good but I’ve had a couple of instances which I was not happy about because of the length of time it took from the time I made my claim to the time someone actually came here. When something in the air conditioner went wrong, I tried to tell them that I have a child with special needs. We had to go to a hotel the summer before last because it took so long to get a part. My most recent claim was for our swimming pool pump that we purchased just after it was a year old. It was 10 days when it was finally fixed. I get paranoid about my pool getting all sorts of algae, but the guy that came did a very good job.

As a first time Homeowner you expect things to pop up from time to time. If you're smart you purchase an home warranty to help with those covered situations as well. I have never been so disappointed with a service in my life. First time filing a claim and hope to be the last. Long waits, then being placed on hold for eternity. Then to have your contracting company continue to say they sent you the report and for you to say you don't have it. To the agent with First American call the contractor and still not get the report, I turn around and call contractor myself and they have the report and state they have sent.

Our home has been covered by First American Home Warranty for over 10 years. The home was built 30 years ago and like any man-made structure of that age, defects of age occur. First American has been there, even though our house is old, and has always performed as they said they would in their literature. New or old homes, I believe these folks can’t be beat. We’ve just renewed our coverage. Dependable, Reasonable and Trustworthy.

When I moved to Texas, I looked for home warranty companies online. First American's policy was better and they offered me more so I went with them. It's been almost six years now since I've had them. First American is a good company. Their rates are reasonable and the deductible is great. If there's something that needs to be fixed, the $75 includes their service fee to come out to my home and I don't have to pay for whatever parts. And, as soon as I call, the ball is rolling immediately. They get on the issue and it's done quickly.

When I filed a claim at First American, I paid for it online and then they contacted me and said a company would be in touch with me. When that company contacted me, they told me it was gonna be over a week before they could get someone out. When I called First American back to request another firm, they said that they were only contracted with two companies, which I was a little disappointed with since I live in a pretty densely populated area. I had to wait quite a while to get my claim fulfilled. But overall I was pleased with everything. The claim was very easy to place online and I'm glad I was able to pay for it right away. When I told the contractor company itself about the issue, they were able to work around and squeeze me in faster.

The owner of the house that I rent purchased a warranty coverage for it from First American. I called to submit a claim with them for a dryer and the reps were able to help me. The claims process was easy. The contractor gave me a time frame of when they would be here and they were on it. The tech who came to our home was very helpful and friendly, and everything was fine with him. He ordered a part that was required, then he came back a few weeks later and did the repair work. The dryer is working fine now so the work that was performed was good. It usually takes two to three weeks from the time I submit a claim until everything is fixed.

We submitted a claim to First American and it went smoothly. The technician was good and got the job finished. Since then, everything has been great.

I have no complaints about FAHM. When I bought my home, the plan was included. I used them a few times and the folks who showed up did a good job. Overall, the experience was good. What I write about here concerns their consumer sales representatives. We decided to let our policy lapse as we didn't feel the need to continue it. It's a fair product and a fair price, but it wasn't for us. We have received about 5 letters in the mail reminding us that our policy is set to expire. No big deal, we can jam those in the shredder. Then the emails came from Joshua ** (ext ** - who, by the way, no longer picks up his phone when I call him). Four emails total. Easy enough to delete, I suppose.

I had a horrible experience with Sears repairing my Kenmore Washer. Took 3 weeks to repair and in the end they replaced it. The only thing wrong with it was it did not spin. They totally messed it up so it had to be replace. Very Stressful.

After two visits from a refrigerator repair, our fridge is still making horrible noises. The problem is not resolved. First American is usually good about making sure things are fixed, but this time it's just not working. We've had First American for 20 years, and this is the first major problem we have had with them.

I couldn't be more pleased with how First American, Cindy and Sandy handled my claim. My claim was kept open to give me more time to find a technician to diagnose the problem with my appliances. They were always kind and courteous and also managed to trouble shoot an issue I had with the initial technician with great professionalism! I will highly recommend this insurance to my friends and family.

Had two technician visits/one to come out and diagnose, and one to install parts. We only had to pay the one service call! There was a bit of confusion, as your rep told me I was the one who had to call Sears to tell them to call AHW since they (Sears) couldn't get the part! That was incorrect.. in the end, it all worked out. Both techs were great & installation was fast & thorough. Renewing our contract was well worth it! Thanks American Home Warranty!

Easy to work with. I called after 5pm and my garage door was fixed before noon the next day! Couldn't be happy and will and have already recommended First American to my friends! Kendyl ** has been easy to work with and very helpful on what I needed!

I have to say, I am proud to have First American Home Warranty as my vendor of choice when it comes down to taking care of their customers. My Samsung washing machine died, and I was skeptical not to use any other brand except for Samsung. After speaking with the customer service at First American, I was assured that they would ensure that I got a replacement of equal quality, if they could not find my Samsung brand. Again, skeptical, but I have my replacement, not a Samsung, However, I am very pleased with the replacement. My only dislike is that I could not get a matching color, I have two different brand of machines, as well as, two different color machines, but the washer is a excellent piece of machinery. Thanks First American!

A couple of years ago I had a bad experience with my prior home. The customer service was horrible. I reported it to upper management and now it’s been 10000000% better. The follow up to see if the provider has completed the job to keeping up to date every step of the way. I have recommended Frost America to everyone I know. And they bought a policy. Thank you!!

I’m very pleased with First American. It's pretty easy submitting a claim except for my billing experience the very first time. They gave me a post-office box to send the $75 check to, instead of paying the plumber that did the service call. But it never reached there, and it was a hassle. They kept saying I owe $75. Finally, I went to the bank and I said to stop payment on that. First American told me to just put it on my credit card account. The check has never been cashed to this day, and that was back in March and that wasn’t a very good experience. But the last time, I had occasion to use the warranty service with the same plumber again. I gave him the $75 and let him send it in. He was wonderful and I wouldn’t hesitate to use him again, even not on the warranty. Everything’s been fine since the repair. First American is a worthwhile investment as well.

For the last several weeks we had a problem with the toilet flushing correctly - you would have to hold the handle down until it completed, otherwise the flapper ball would close early and you would get a half-flush. Resurrection Plumbing, Oceanside, was sent and confirmed that we had to hold the handle down until the flush completed. They collected the $75 service charge and left. We called First American and told them we were unhappy with the service. They then sent ML Plumbing, Carlsbad. The technician verified that the handle had to be held down and that was due to wear. He replaced the handle and linkage and the toilet flushes correctly now. The technician arrived on time, looked at the problem, fixed it, we signed off the paperwork and he was done within 45 minutes. A nice job.

Jacuzzi Bathtub Not Working - It was a simple fix. It turned out to just be a fuse that needed to be flipped that had tripped. Now I know there's a fuse box in my closet. Thank you First American Home Warranty. What would I do without you?

I own 3 properties and every year I renew my home warranty. Over 4 years so far very good. Having home warranties on my homes gives me a peace of mind especially since one home is clear across the United States.

We have been very pleased with First American Home Warranty — they contact local contractors quickly and follow up to make sure the activity is moving forward. They ask for feedback regarding the contractors to ensure they are working with competent companies. Very pleased to date.

The reps at First American are always great. Everything is very consistent and I don't have any problems at all with getting a claim taken care of. Also, the techs have all done a great job. They show up when they say they're gonna show up and the work is always done correctly. When we sold our house, we went with First American for the buyer as well.

First American Home Warranty was recommended to me by a Veterans group. I was informed they were the GO TO service for first time homeowners. I found this not to be the case. I would not recommend them to Veterans, first time homeowners or anyone. I had an Air Conditioning issue that needed repair. This turned into endless delays and finally get the entire unit replaced. During that time I was sent a reimbursement check for fans we had to get because of all the delays. When the repair person finally replaced the Air Conditioning unit he did a second rate incomplete job. I had no idea the job was incomplete until months later when my warranty was expired and I choose to go with another company.

I was doing some research online for a home warranty protection plan and I spoke to a couple of different representatives from a few different home warranty companies, and I really felt that First American was my best way to cope. The representative was exceptional and answered all of my questions. He was very honest with me and he wasn't pulling any punches.

Submitting a claim with First American Home Warranty has been good and the technicians who came out were fine.

The house is not getting any younger so it makes sense to get a warranty for it. First American wasn’t necessarily my first idea, but they were the obvious one because of the commercials. I’ve had four claims with them and I usually submit them online which is very simple. The last one went perfect. The one before it was the air conditioning and I did not like the contractor that they chose at all. But the one before that was a simple electrical thing and the guy that came was done in five minutes. He was amazing.

First American is one of the less expensive companies but still has a lot of the same coverage that others have. We submitted a claim and the first company did not us call us back. I learned later that the tech was out-of-town, but it was not a timely callback. So, First American allowed us to go out of networks and find another plumber for the garbage disposal installation.

The first person sent diagnosed the problem while discarding our concerns and input. Said the water heater was working and the work order was closed but if we wanted to pay another 75.00 they would send someone out to check it again. We had someone come out and they replaced the thermocouple but said we needed the water heater replaced if this did not solve the problem, it did not so I contacted 1st American again and after sending them the written report from the plumber we hired they did send someone else out who did listened to the history of problems and did agree the water heater needed to be replaced. I expected the coverage would be fully covered but my out of pocket was another $320. Which brought the total out of pocket $570.00 and water heater replacement cost was $1300. I was disappointed.

I've been using First American for eight years now. I call when I submit a claim and the claims process has always been very prompt. The reps have also been very good. There was one incident where the company that came out was not professional and didn't repair my problem but when I reported it to First American, they sent a different tech out. All in all, I would recommend First American.

The First American reps weren’t overly pushy when I called them and spoke with them so I decided to purchase a home warranty from them. One time, I submitted a claim for my garbage disposal and the process went very smoothly. I went online, looked up what the issue was and submitted the work order. A person from the contracting company called me with their availability and I chose the time and day I wanted. The contractor showed up on time, fixed the issue, cleaned up after themselves and left. They were very professional and pleasant. So far, I've been pleasantly surprised with my experience with First American.

This company failed to elevate my concern after learning my frustration with a contractor sent to my home. Remediation efforts entailed me hiring a contractor to provide a 2nd opinion and providing the report to them. If information received within the report supported my concern, they would send another contractor out for a third opinion to make a determination... meanwhile, the appliance is still in need of repair. After speaking to 3 representatives, it was clear that they were not going to support me. They also do not do contract negotiation with their contractors to support with repairing items not covered at a discounted rate.

It's pretty straightforward to deal with First American Home Buyers Protection. I submit claims online and customer service has worked with me when I’ve had issues. First American assigns a vendor within the first hour or two, and then depending on how urgent the issue is, a vendor shows up and works on my stuff and fixes it. Some vendors, for example, if you call up in the middle of summer for your AC, it might take them a couple of days to show up. If you call First American for your AC now, the vendors would show up the same day. Every vendor that has come here to do some work have all been great, except one instance. Otherwise, everybody has done a great job and no issues at all. I like the work that they do. Everything is great.

Our realtor got us First American Home Buyers Protection when we bought our house. Since then, we've had two claims which we've done online. We get emails right away saying that the appointment with the contractor has been scheduled. Thereafter, I get a phone call from the technician when he is about 15 minutes away. The people that First American sends are knowledgeable. I've recommended this company to others.

We have been clients of FAHW since 1993. During that time, we have had only three problems with their service of their vendors, but they were able to take care of these problems to our satisfaction. For the latest claim, an over-stove microwave was replaced, and two parts were replaced in our refrigerator. We were very pleased with the second company which they sent to provide service -- which replaced the first company which did not follow through. It has been our experience that they generally contract with excellent companies.

They do an excellent job. They are courteous on the phone. They’re ready to help you in any way needed. They ask you if there’s more things that they can help you with. They're very pleasant and I would recommend them to anybody I know.

To keep this short, My AC unit went out in the middle of August, at this time (2 months later) they have not been able to close this issue. I have talked to numerous representatives and no one takes ownership of my problem. This is the kind of company that you want to stay away but in general, all home warranty companies will make the best they can to keep your money.

American Home Standard was doubling their premium because of all the claims I had. I went to another one and they turned out it was defrauded. So, I went and looked up First American Home Buyers Protection and because I had to use their service for a title thing. It looked like they had good reports and then I liked the rep and she was locally-based, so I decided to give them a shot.

I would like to share my experience. It was not at all a pleasant one. First, my hot water heater went out by way of a leak for over 6 hours while I was away at work. Luckily my pan with drain to outside was able to catch most of the leakage. So the damage was minimal. So to begin my claim, I called the warranty company. They scheduled Anytime Home Services for the next day. They arrived on time. The gentleman informed me of several modifications that were required to proceed. These modifications involved making the electrical connections and the T&P connection. These are both items that in most cases are typical installation procedure.

We had a claim for a toilet, which we submitted by phone to First American, and the plumbers took forever and were not very professional. They were responsive initially but when they came out, they didn't have the right part. Then it became a huge deal to find the right part but it shouldn't have been because I could go online and find a source. Also, they didn't call us back to tell us that they couldn't find the part. Our toilet is a different one, not a Kohler or American Standard like the tech knew about, so they were having a very hard time. But I was able to go online and find someone who sold the toilets and the parts locally.

This review is more of a warning than a review. One star too many for American Home Warranty. I have been a paying customer of First American Home Warranty for the past three years. About couple of months ago I found out I had a water leak. Following the guidance of the insurer representative I ordered a plumbing company to perform the repairs at over $7,000 that I had to pay. Of course the "warranty" did not warrant the type of damage I had. The insurer always will find ways not to cover. To top it off, for the last two (2) weeks I have been chasing the insurer's representative for a $500 reimbursement that American Home Warranty is liable for but obviously does not honor.

I'm within my first year with First American and everything is good. I was able to get an account online and submitting claims that way is good. However, they're very slow to respond to emails. I have to follow up with some phone calls and I hope there will be a little more openness with representatives. It sounded like they were trying to get another co-pay out of me for the same repair. I have a callback for a toilet repair for this afternoon and they're trying to say it was for another issue. Other than that, my interactions with the repair guys have all been great. They are very impressive, helpful, not in a rush, and made sure that they addressed all my concerns.

I submit my claim to First American through their website directly. It's fairly quick and easy. I just go online, select what the issue is and give a brief description. First American then reaches out. They'll give me a little bit of information as far as who they're gonna contract out, and then I'll receive a call from that corporation also. The most recent one that I had, they dispatched the technician within 48 hours.

I purchased a new home and I thought it was a good idea to pick up a home warranty policy at that time. I had received information from First American Home Warranty and read over the information, and it seemed like a good idea. Filing a claim with them was easy. Everything was done right over the phone and the process was very simple and only took a few minutes. I prefer to speak with the reps whenever I can, so I did that and they were great.

When I have to submit a claim with First American I just go online and check the little check boxes with the drop-down boxes and they usually reach out to me by the next day. The technician have been good and professional. They're on time or early. The work has been done well the first time.

I submitted a claim for Dryer service on September 25th, 2018. The contractor came out initially to inspect the unit on September 28th. During the inspection he said the dryer was not working because a number of sensors were burned out because of a fire on the inside of the Dryer. This sounded hazardous. I asked for a replacement rather than repair. The phone support said, “No. The contractor recommended parts replacement.” They also recommended that I look at the damage with the contractor while they were there to see how extensive the fire was. The contractor came back to repair the unit October 10th. When he arrived he looked at his parts and noted that a main one was the wrong part. He put in for a reorder right there.

I called in a problem with my AC back in August 2018. The first technician sent out would not speak to me about the problem, did a basic inspection, told me everything was working. And left. During extreme heat, my AC would not cool the house below 80°. The second technician came out and informed me that the unit needed cleaning and service and that there was a crack in my duct in the attic. FAH called and denied my claim for attic insulation. The rep that called did not know the terminology or the extent of what is covered in this policy.

I upgraded the Warranty when we bought the home specifically for the Refrigerator. It is a Custom Refrigerator $6-8k unit. After 3 Months in our new home, the Refrigerator started warming up and dripping water from the Condenser, was glad I upgraded. Contacted FAHW immediately. They sent Contractor out August 25th. He found Compressor to be faulty and said he could repair it. FAHW wanted a 2nd opinion. Finally got thru that after several days. We elected to have the Refrigerator repaired and FAHW Ordered the Parts on Sept. 15th. The Contractor they hired was the Original Technician.

We had submitted three claims and two of them went very smoothly and quickly. I have filed claims online and over the phone, and both were simple. The reps I had spoken with over the phone were knowledgeable, efficient and fast too. They knew how to get us where we needed to go quickly. The quality of work from the contractors was excellent too. We had a situation with an air conditioner ductwork and the contractor did a great job.

This is the company that reinforces all those negative stereotypes we have about insurance and warranty companies. I signed up with them when I first purchased my home and use their services twice. The first time was a simple repair on my stove which I had to pay a visit charge. The second time I needed them was for an air condition repair. They had someone come out to evaluate the problem three different times. All three times the person told me that the air condition system needed ductwork. Even though my policy includes ductwork First American refused to make the repairs.

With the first home that I bought years ago, I didn't know anything about a home warranty. Then the heating and cooling system went out and I had to buy the replacement. After that, I started researching home warranties and I signed up with First American because of their competitive price. Since then, I've never been without a home warranty and I've always had First American with the exception of the first year that I bought this house because the previous owner had a different company. I've had a longstanding relationship with First American and I've been with them, on and off, for about 15 plus years or more. Right now, I'm in the process of selling my current home and relocating with my job. So, I put in the contract with First American as I wanted a home warranty with them.

Our coverage with First American is going on four years now and up until about seven months ago, I was very pleased. An incident happened when we had a backup in one of the drain lines and we had to call out a plumber. The first time Zeus Plumbing came out was a year and a half ago. The guy put on a little rubber and called it a balloon. They stuck it into the line and turned the water on. It was supposed to handle the blockage. They opened it last time. But every six to eight months, the line would back up again and we'd have to call somebody else.

My brother-in-law has a home warranty and he said he liked it and that it has worked well for him. I looked into getting one and I ended up with First American. I submit claims over the phone and techs come out and fix my problem. The techs that have come out to the house have been very nice. Once, they had to water-protect my washer and dryer. On the washer, they had to take steps before they finally got to it. But the dryer was fast. They just had to order a part and when it came in, they came out and fixed it. Since that, everything has been working really well.

I've heard about First American from a co-worker and I've been with them for two years now. However, submitting a claim to them was terrible. I’ve added extra coverage and everything that goes wrong is never covered. Also, I’m in a dispute with them right now. I had a part replaced in my overhead microwave and it was two months ago, the exact same part that they replaced broke. They’re making me pay another $75 service fee and I am livid because it’s the exact, same thing.

The serviceman was great about trying to repair my refrigerator. The problem I had was with First American not been able to satisfy my request in repairing my refrigerator, a small clause in the contract kept it from being repaired. Oh well for me. That’s just the way it goes.

I have been paying for their service for two years and have had a bad experience all around. First time I filed a claim, plumber came out and diagnosed the problem wrong and claimed they could not cover because I had a shared water line (I do not have a shared water line). Sent proof that they were wrong but still had to fight them to get another plumber. Finally they sent a second plumber who also diagnosed the problem wrong and claimed they couldn’t fix because there was mold (there was no mold and he was not certified to diagnose mold). I ended up just paying an outside plumber out of pocket to get the problem fixed instead of trying to fight them again and having to wait weeks and weeks and just letting the leak get worse and worse. They were also supposed to send someone to repair all the holes they made in the walls while looking for the problem but they never did.

Replacement of Garbage disposal: At first it was a rocky road with my issues but they came through and everything was fixed. Give them 5 stars. I will be renewing. I definitely will refer friends to them. The team was very helpful in getting my problem solved.

My daughter is in real estate and she recommends First American Home Buyers Protection to most of her clients. People have been very satisfied with First American. They have been very helpful, and she even uses them as a selling tool. Fortunately, my daughter has been bugging me to get First American for the longest time, and I never have. I used to have a husband that did everything. He was so handy, and he passed away. I finally got First American and it was the perfect time.

Our warranty with First American was part of our home purchase when a home warranty was required and our broker suggested them. Filing claims with them has been very seamless, so we've kept renewing it every year since then and we've been with them for three years now. We’ve submitted the claim online, both times and that was easy. Then somebody followed-up usually within 24 hours with a phone call. The first time, they dispatched a contractor to our home after two days. With the second time, it was three days after. Both times, they had their local vendor reach out to us to schedule the service appointment. Usually, we've spoken with whoever the local company is.

This company, if you can even call it that, is awful. DO NOT use this company for your coverage needs. The contractors that they use (I am in DFW) are instructed to try to get out of any repair. I stopped speaking to them on the phone, because it was a different story each time. I ONLY communicate with them online, so that I could document what I was told. I notified the attorney general in Texas, and they said that they only take action if they get a lot of complaints, so if you have had a poor experience, let them know! I just tried to cancel, and they said that I needed to send them an e-mail requesting pretty please, and then follow up with a phone call, only to get another story of how it takes up to 30 days to cancel. 30. DAYS. Do yourself a favor, and choose a different company.

I submitted a garage door claim in February, no one contacted or called for two months, I told them to cancel for now. Reported the same claim again in July, it took two weeks for someone to come. They stated they had to order a part and rescheduled for the following week. No call no show, then see online it’s rescheduled for the following week... This goes on for a month. Week 5 someone finally comes to fix the garage door. I spoke to a supervisor and they said they’d refund my deductible, well over a month later and still no refund - basically took them 3 months to fix a garage door and it all comes down to them not wanting to replace anything - just repair it, even if it means inconveniencing you for months on end. Also, notice how they only reply to the good reviews. ;)

I recently needed to contact First American Home Warranty for a service call on my house and I worried it was going to be a very painful process. However, I was met on the phone with a great member of their team who assisted to make the process seamless! She made all the coordination with the agency conducting the repairs alleviating all the stress on my end. Overall, extremely pleased with the company and I would recommend this company to anyone!

I would give 5 stars but all those letters I'm receiving from First American for payments (after I already paid to the provider) are really annoying. Other than that I'm very happy with the service. I Would definitely recommend.

We had a home warranty in the past and then we stopped it during the recession because we could't afford it at the time. When we started looking again at different home warranty companies, First American came up on the internet. We did some research and they have the best value for the dollar, deductible and cost, and what was covered so we decided to go with them this time.

When I have a claim, I submit them online with First American. Their process has been pretty straightforward and has gone very well for me. Overall, I've been pleased with the whole experience with filing claims through the contractors coming out and I'd recommend First American.

Refrigerator - Another very professional experience with FAHW staff, and the prompt claim processing was much appreciated. We have, unfortunately, had to file several claims over the last 7 years and our experience has always been courteous and professional. I highly recommend FAHW.

First American made sure I had next day repair service on our water heater. The vendor they referred showed up early and was pleasant and professional. I was pleased with how I was treated and would suggest First American to be your home warranty provider.

For the most part we've been extremely happy and I referred a friend (Adam **) and he signed up yesterday. One bad experience with Houston Comfort Air. They charged us for work that wasn’t done on an a/c repair. Didn’t get any assistance from FAHW.

We had no heat Friday night and called First Am in the morning to get this fixed. They gave us a name of a company and said they would contact us within 24 to 48 hours. We live in Colorado and we are already in the 30's at night. We explained that we could not wait until Monday for them to call and they said they would add a note that it was urgent. We found a company close by and had them come check it out and our heat board was out. We called First Am Warranty again explaining that we needed this fixed today and requested they use this company. They said no. We needed to use the company that they gave us. We had no choice but to pay for the repair ourselves since it was an emergency. When you call you just keep hearing the same thing over and over again. They do not help you in an emergency at all! Very unhappy with the whole experience. We are looking into cancelling our warranty.

We are very pleased with the excellent customer service and quick response from FA Home Warranty staff. It's a great relief to know that you can depend on them whenever you have issues with your home appliances. I have been recommending them to my family and friends.

Warranty was included with our home purchase. Air conditioning went out. Filed a claim and got immediate response. Taken care of within 2 days. Immediately following our fuse box went bad and I was contacted immediately and it was taken care of immediately. Both contractors were friendly, knowledgeable and thorough. We paid only $95 copay for each and saved hundreds. Will definitely renew our contract.

The people you sent were very nice and fast and helpful!!! They even showed me how to fix it next time and gave me the tool to do it with. They went above what I ever expected. I would highly recommend both First American Home Warranty and the people they sent to fix it to everyone!!!

Plumbing request - FAH response was prompt; Ideal Services contacted me within 24 hours; technician was professional and knowledgeable and able to find the leak problem. I have been with FAH for many years and I am very satisfied with your prompt response to my problem and with the companies you send to resolve the issue. Thank you!

I am pleased with the service received by the representatives that have taken care of our service requests. Our jobs have been rectified in a timely manner by professionals in every instance! We would not hesitate to call them every time we encounter a problem. And we recommend them to everyone!

First American did pull through on this issue and fixed everything. We are thankful for them contacting us to make things right.

I had fantastic experiences in submitting claims with First American Home Buyers Protection. They have been very seamless. I love the online. A contractor comes within 24 or 48 hours and every one of the technicians has been great. The only small issue that I had was I paid the fee online and the tech also took the payment, but I ended up getting that refunded. It took two days for that to be resolved. Also, the guy who did my electrical for my fluorescent light fixed it and then went above and beyond and fixed the one next to it that I didn’t realize had an issue.

One time, I had a rental property and I tried Choice Home Protection. They sucked and I hated them. It was terrible. I heard about First American Home Buyers Protection from my cousin who is a real estate agent. Everyone there has been really nice. Their claims process is really easy and the contractors they send are really good. However, they need to get more electrical contractors as there is only one in Tucson. I like him and he does his best. He tries to get to my place in a timely manner. Still, he's the only one and First American is at his mercy. Nevertheless, the company has a little biodiversity in the companies that it deals with. Normally, contractors get back pretty quick.

Yes, I will recommend to families and friends their service. Plumbing to fix shower. They immediately responded and sent vendor to my property. I was happy with their overall performances. I have never had any home warranty experiences. I'm glad I got one that will give me peace of mind especially being distance from the property, Thank you!

When I bought my house, the previous owner had bought the First American policy and I took it over. It was very comfortable to have that coverage on all the appliances and problems in the house. It has always been nice to know that I had something to cover me in case there were problems. Submitting a claim goes pretty well. We did it on the phone but now, we do it online and the response time is usually really good from the contractors. I’ve had quite a few claims in the last year and I’ve been very impressed. Also, it has always been efficient with the techs. They may have been one or two over the years that we haven’t been a 100% satisfied with, but First American always took care of whatever situation arose. I’ve referred them to a few friends who are also very happy with the service. So, it’s nice to know that I can refer with confidence.

Put in a claim on September 13 to fix the AC unit. The contractor came out and stated I needed a new Evap coil. Three weeks passed and on October 8 I had to call First American Home Warranty to check on the status. Customer service was very short and less than polite and stated "you will need to pay $1100 for the repair. These parts/labor are not covered under the warranty." Granted the room has been 94° for over three weeks and received no notification of this outlandish fee. Do not waste $480 or more on this home warranty as this was the second repair that was not covered. You'll have better luck elsewhere.

First American Home Warranty did resolve the issue with the Washing Machine and paid is out for the stove, but the process to closure was still one that shouldn’t have been so difficult. The main frustration, which continued even with the new representative whom was almost worse, was they lacked communication and wouldn’t answer the phone. They would then send a letter that they couldn’t get in touch with us or they would send us an email directly after i left a voicemail which showed they were screening calls and just didn’t want to talk.

This is the worst company I've ever worked with. It's nothing more than a scam and I'd encourage you to read their Yelp page as I don't believe any of these positive reviews are real. When our AC first broke it took months and numerous hours on the phone to fix because they kept sending out incompetent techs who either never show up or didn't do anything to fix the issue. I had one guy actually say he was going to go buy a part and never came back. Then when we got our own estimate for an outside person we can't get anyone to answer any emails or phone messages. The only person you can get on the phone is someone from the call center who says they are going to call your case manager/supervisor for you just to return to the line to say they are not available but you can leave a message and they will also send out an email for that person to call you back.

We had a working washing machine go out during our home warranty period. The technician came out and told us the water sensor and board needed to be replaced. He was writing up a report to have the unit replaced. First American said the report had physical damage. There was no physical damage at all. This was just a way to deny the claim. I personally talked to the service company. They sent out which was Alliance Heating & Air. They did not put this in the report so this was 100% a ploy to deny a claim.

I have been with First American Home Buyers Protection for quite a while and at one point, I had a policy on each of my two rental properties and my personal home, but the last four months has been one nightmare after another. I submit my claims over the phone and years ago, I sat forever to get them to answer the phone, but now, it's prompt and they answer within 15 minutes. I find anybody who answered the phone to be rude, although they get it done. I would have to insist on not having certain people come and take some persuasion.

Our house was built in 1940 and we wanted to have a home warranty to be protected. First American has a reasonable cost and good reviews. It's very easy to file a claim with them and their reps have been great. They respond quickly and get folks out to us. They also follow up pretty well if the work has been done. But their contractors are sometimes not as responsive. There was one time where I had to call them a couple of times to get the info. But for the most part, everybody's good and the quality of the work they've done is great. First American Home Warranty is a very useful thing. And I'd recommend it to anybody.

First American Home Buyers Protection was provided when I bought my home. I typically submit a claim via phone although their automated system is terrible to navigate, it's incredibly frustrating. I realized that it's possible to do an online claim. But for me, I prefer to call and make sure that they have a clear understanding of what the issue is. I just hope for the best until I can get someone that I can speak with. If you fail one round of speaking your concerns in the system, it starts allowing you to select. You can then input a number. However, I have a child, a dog and if they make any noise at all, it picks that up as a response that I'm making and all the prompts starts over. That doesn’t start the process off well because typically, you're calling because something is broken which isn’t fun.

I've been with First American for 10 years now. Thus far, my experience in submitting claims has been fine. Their contractors come out within a day or two and they're okay.

I was with American Home Shield for 15 years and I didn’t have very good satisfaction the last couple of years from them. When I was doing some research online, I came upon First American. I also looked at several other companies and all of the home warranty reviews were not great by all means, but First American's reviews were a lot better than others, so I went with them. When I filed my first claim, I did it online. But the other one I did on the phone because I had some questions. The reps I talked to were really good. I usually like to call in to see if my claim is covered before I waste anybody’s time submitting it and having the contractor call.

First American Home Warranty is always very easy to communicate with and only higher skilled technicians and has done a wonderful job on all repairs for myself personally and my clients. I highly recommend homeowners have a home warranty. Even renters can have a home warranty. It helps so much when there are repairs to be done.

I was buying a new home and was looking to acquire a home warranty. I've had bad experiences with another home warranty before, but my co-worker was highly supportive of First American. Submitting an online claim with them was very easy and the contractor that came out was excellent. He was very fast at what he did and was very informative as we went along. So far, I am pleased with the quality of the work performed in my home.

Everything with First American has been wonderful. I submit my claims online and it has been very easy. The contractor would call me the next day and would set up an appointment. It is a quick turnaround. The technicians have been excellent, too. I haven't had any issues, so First American is doing a great job.

Called them on Sunday. It was an emergency situation. The main valve broke on outside, so I could not turn on the water for the entire house. Called in the claim around noon and followed up with them twice. Same answer - "someone will be with you within 24 hours". I explained I have no water, small kid and it is an emergency. No one picked up after 5 pm. Called private company, were there in 1 hour. Waste of time and energy on these guys.

Called for the repair of my pool filter; FAHW gave me a work order & the information regarding the contractor. I tried to call several times a day for 3 days - no response. I called FAHW & they gave me another contractor who responded immediately.

Jones Appliance Service of Spartanburg, SC is an exceptional repair service. As promised, Chad has my 10 year old Whirlpool washer "humming along" like new! He was very clear about the repair expectations and dealt with the warranty company to replace all of the necessary parts. He even checked the dryer to be sure my matched set laundry appliances were properly functioning! I am very pleased with the repair results and Chad's approach to providing "customer service"!

I put in a claim with First Home (my first claim) to get my water heater fixed after it went out. They sent out a plumber a day later to check it out, and comes to be that the water heater needed to be replaced. Note I had to call them to check on the progress... I did not receive a call from them. Once I spoke with someone I discovered that they barely covered any of the costs associated with the repairs and I was going to be out of pocket $545 and they were going to cover $410 which was only the cost of the new water heater and labor. Which by the way I felt was rather expensive and I was right... How do you not cover the pipes and drain that go with replacing a water heater? Anyway, I was told that the company will not be able to come out until 5 days later (mind you I have family coming in on the weekend and I have no hot water.)

Needed air conditioner & refrigerator repaired. Did not accept contractor offered for AC. Only AC option was a man who online was listed as in business less than 1 year, no reviews online, & his business address was listed as in a local apartment. Can't have our AC ruined by someone not qualified; not a real company. Accepted Sears as fridge repair; sounded good. Had appointment 1-5pm. Got call at 5pm that no one was available; will arrive next day 1-5. Waited again for 4 hours. No show, no call. Since fridge was old & needed food in the house(!), just gave up & bought a new fridge. First American Home Warranty no good if can't get anything repaired in a timely manner with a competent company. Next time we will read reviews of home warranty companies before buying - definitely not First American. Or as my husband said, tell realtor don't want home warranty, just have seller give us the cash instead of a home warranty!

The service provider is highly recommended. Service One Appliance Repair is reliable, accurate in troubleshooting, courteous and punctual. Tom **, the technician was very knowledgeable about my appliance.

I liked First American's pricing. I haven't had any issues submitting a claim for service through them. Most of the time, when I submit a claim, it goes through the automated system. Then if I have an issue with the automated system not understanding what I'm looking for, I'll talk to a representative. It takes 24 hours for them to send someone out and sometimes, it takes 48 hours according to how busy the plumbers or air conditioner people are. It's a quick turnaround. I had a problem with one technician but everybody else who came out was nice. Overall, First American is a good company. They always try to resolve the issues, so I've never had a problem with them.

I filed my claim with First American by phone and my experience was good. They made the appointments and got everybody to come out here. They also had everybody contact me right away. I had three different things I called about. One was my garage door. The people that came out for that were very good and quick. They fixed it in about 20 minutes.

Hot water heater pilot kept going out. Plumber was a leading to replace part, and make an additional adjustment to fix the problem on a timely manner. Overall I am very satisfied with the service provided by First American and DN Plumbing.

First American Home Warranty has been excellent and responsive in taking care of setting up and following up on all claims and home repairs, however recently scheduled visits to repair the refrigerator/freezer have resulted in "no shows" during the appointed time frame, and the repair person neglected to notify the homeowner that they would be 4 or more hours late. Consequently no one was able to be on the property.

I would have been happier if FAHW covered the cost of fixing the countertop when replacing the stove top; I had an older cooktop, that required the counter to be modified. FAHW apparently doesn't cover modifications. I feel that this is ridiculous in the rare instances it needs to be covered.

Very quick in an emergency. Good contractors know what they are doing. Both warranty company and contractors were very professional. They seemed to have really care about my situation. I would and have referred many people to First American as I have had my home warranty service with them many years.

How to cancel First American Home Warranty and get refunded for remaining service not completed: email cancellationsupport@firstam.com. You will get an automated email saying 'your request is in process'. I'm not sure how long it will actually take but another Yelp review said it would take 30 days. That's quite a long time to remove a name from a database and send a check so it seems quite convenient for the warranty service to weasel another month of payment from the refund amount. I've had First American Home Warranty for about 6 months now. I made a claim early in my contract to do some simple electrical work. I never got a call from a contractor or the warranty company to set up an appointment. Later I checked the online dashboard to see what the status of the claim was and it was marked as 'completed'. That's when I began to be suspicious of the quality of the warranty service.

I was looking at the different prices of home warranties and I liked the service charges of First American, so I went with them. Their claims process is pretty unique because of the fact that once you put in the claim, they send you an email about it and assign it to a vendor. Then, a contractor will contact you roughly within 72 hours, depending on what is the situation. First American also provides you with a phone number, so if you take initiative and call the contractor, they will expedite and come that afternoon or evening or they might even come the following day. So it works out easily. Filing a claim on the phone seems to be a lot quicker than doing it online and when before a technician comes out, they call me or I call them. We set up an appointment time and their work is usually outstanding.

First American Home Buyers is very responsive and they always have a good list of contractors. I had a bad experience with another provider, but having a home warranty would be a great value, so I chose to go with them. I submit my claim online and it is very easy to do. The last time a technician was out here, the experience went really well. It's a guy that I've used regularly with First American and the quality of the work done has been very good.

I called about my clothes dryer, and set up time for the service person to be there. He was right on time and very professional about his work. Everything was explained to me and the work was done. I am very satisfied with the work that was done and would highly recommend them.

I have a slab leak in my house, water coming out from underneath my wooden floors. Called in service on 9/29/2018 and was advised since it was an emergency I would be contacted within 8 hours. I was not contacted until 10/1/2018 at 7:30 pm and scheduled service for the following day. Due to the situation, we had to shut off our water and with three kids we had no choice but to stay somewhere else for the meantime. I've called to try and get this going and all I get is that they have documented my concerns. The lack of response and customer service from this company is unacceptable. Complete waste of time and money with them.

Customer service reps need to speak ENGLISH. I was on the phone for nearly 30 minutes with an individual who has no grasp on the English language. I spent more time on hold than speaking with him. I asked to speak with someone who was more clear, he ignored me. I repeated my email address SIX times, he still didn't get it right. I could barely understand a word he was saying. I can't explain how frustrating and annoying the whole process was.

The fan stopped working on our air conditioning unit. We called First American Home Warranty right-away. Reporting our problem was a very easy process, they notified a repairman and the repairman scheduled an appointment for 3 days later. The repairman was on time, found the problem within 5 minutes and replaced a part (total time approx. 15 min). He was smart and professional and our unit has worked great ever since.

The realtor paid for First American through my first year then I renewed my contract for another year. It was simple submitting a claim, which I did online. They also came out quickly and the techs have been great. They were well-informed of how the program works and what my coverage was, and they were very thorough in the work that they did. I've had no problems after the repair. I would highly recommend First American.

I am a realtor and First American come to our team meetings. They also send out flyers and tell us about their company. I have them at my own home as well. I liked the presentation that their rep, Ashley, did. She talked about covering things without quite as much of a fight over whether or not it was an old problem or a new problem, and I knew that lots of times with insurance companies, they'd just deny the claim and not even come look at it. Also, First American's air conditioning coverage was more than others with the Freon and the changing of technologies.

I had put in a claim for air conditioning. Have made numerous calls, emails, voice messages, that go ignored. Tried several times to get a supervisor, manager, you cannot!!! Cannot talk to a manger only voicemail and then it does not let you leave, a message... Monique has been assigned claims specialist, due to the fact I have been waiting over 69 days for a resolution, I am currently on hold for the third time today to speak to a supervisor. This call is 12 minutes in, the previous call wait was over an hour... Not one customer, will take the time to listen or help with the claim... How in the world do you get a resolution???

I have had First American Home Warranty for 9 years and have needed them several times. Each time was very satisfactory. The local companies that is used by First American Home Warranty have been carefully selected. The annual cost went up this past year. I hope that is not going to be a trend.

Submitting a claim with First American Home Warranty was easy. My water heater went and I just gave them a call. The representative was nice and he then sent someone out the same day. The tech was nice as well and by the end of the day, I was able to buy a brand-new water heater.

I typically call First American and talk to a representative whenever I file a claim and we get the process on the way. So far, the technicians that I've dealt with have been absolutely fabulous and we've had wonderful interactions with them.

We contacted First American Home Warranty on a Sunday about a plumbing issue. They could not get someone to us until Thursday. We patiently waited, but the person that showed up didn’t have the equipment to fix the problem. They sent someone who did not have a big enough auger to clean out our outside drain?!? We still haven’t heard from them to send someone else and it’s been a week since we initially reported it. We now have sewage backing up in our basement. Currently I would not recommend this company. They have been terrible.

First American Home Buyers Protection has excellent service and quick turnaround. I am very pleased and very happy with them. The claim process was very good, as well as some of the technicians that have come out to my home. I have recommended First American and people have signed up with them.

Everybody needs to pick whatever works for them. I wanted a home warranty that took effect the day that I bought the house. I got First American's name and I read their reviews. Since having their coverage, I’ve only called once and submitted two claims. The garage door didn’t work with the remote and the garbage disposal leaked. The rep over the phone was spot on and quick, and the claim process was easy. The technicians who came were very helpful. They did their job then they left and the experience was fine.

I had a warranty with the house that I purchased but I wasn't satisfied or happy with the company. I started looking for alternatives and came across First American. Navigating their website is easy and self-explanatory but they need to fix something about it. The service request number and the confirmation number don't match so I can't see in my payment history a number that matches directly to the service history.

I am really happy with my purchase of a First American Home Warranty. I have had nothing but satisfactory service when I have filed a claim, and I have filed a few of them, especially this year. Lol. I'm glad to have them as my warranty company, and I plan to keep them for many more years.

Having First American Home Warranty for several years I must say I had to file my first complaint. What the technician told me and told First American was two different stories. After waiting for weeks to speak to a supervisor of the AC company I was told a completely different story again. I contacted First American to file a complaint. I was told that a management representative would contact me and speak to me before resolution was made. However a resolution was made. I requested that the management please return my call so I could speak to them and explain my side of the story. After four or five calls and leaving messages... I was ignored. I find it sad that as a paying customer that listening to my side was not important to the management. I am very disappointed. I feel this is very unprofessional.

Our First American warranty was given to us when we purchased the house and everything has been fine, so far, as far as submitting a claim. They're way better than American Home Shield, which we were previously with. The only hiccup is that we had to call and pay to have the appliances we currently have covered, like our refrigerator, washer, and dryer. But at least I checked on it. You never know if something could go wrong with the appliances. It was $90 and I paid for it over the phone.

I had a problem with my refrigerator and I filed a claim with First American. Their website was simple to use and the contractor came out within two days. He was pretty knowledgeable and he told me what was wrong with my refrigerator. Then he fixed it and everything worked fine. Other than that, the little booklet that they sent, which shows what is covered and whatnot, is helpful and I like that.

Submitting a claim with First American has been good. However, their phone system of submitting a claim for services is a little difficult. It didn't really register what I was saying. I had to repeat myself. Also, I would prefer to be able to call something in but there wasn't any option to ask for a customer service rep to help out. I wasn't happy with their phone service, but I ended up using the online service, which was much better. Filing a claim online was much easier. First American is quick in sending a contractor out. I've had two different claims in the last six months. One of them was the air conditioning, and it was during the heat wave. It took a day or two for a contractor to get out. The gentleman came really late at night, but that was fine. The other claim was regarding the washer, and that took a day or two. So, it was quick still. The technicians did a really good job and they were very customer service oriented.

Quick response and reputable business partners. Very glad that we have a warranty with First American - especially when we are new to the area. They have done the research for us! It is a little confusing to know what is covered, but the website is very user-friendly.

** looked at by Wet Pools. The person said that it was the gas line. He said that there is a wall in the way that we have to break away for him to be able to repair the gas line. We hired a pool Contractor/Builder for a second opinion. The repair is to the heater.

My family is repeat customer of First American Home Warranty for many years. And year after year after year we always get prompt response and high quality services. All our appliances work ageless because of services provided by First American Home Warranty. Thank you.

Somebody referred me to First American. I have been submitting claims recently on the internet. It is easier when I do it online. The technicians that First American sends out do what they need to do.

As of today, I am waiting to hear from First American regarding my washer repair. This is the second time I've had to call them for the same problem within 2 years. They can't find the problem. The motor was replaced 2 years ago, but the problem still exists. Water is leaking from the front of my clothes washer. Unfortunately, the appliance repairman can't find the leak. So now, the next move is from First American Home service. Waiting patiently!

Will never move to another company as First American is The Best! They always follow up to make sure that things were well taken care of! Thank you! Over the years we have had issues with appliances, plumbing and heating and First American has always helped, except with the Radiant Heating. Not their fault but the people they have sent out have no idea what Radiant Heating is. Have always had to pay to get it fixed!

I have always been satisfied with First American whenever we had a need. I am currently dealing with a plumbing repair that has developed into some complications with obtaining parts. Some initial work has already been done but the project is still ongoing. First American is aware of my initialing reporting this issue. Thank you!

Even when I get frustrated with the process, they are so calm and make sure all my issues are addressed and resolved as quickly as possible. I will never be without this service again as a homeowner. I would most definitely recommend all homeowners take a look at these services. They cover more than one would think!

Issues of concern are: 1) if a cash out is chosen, lowballing usually occurs, 2) if a contractor is chosen and the problem may be addressed but not to the owner’s satisfaction, he will be used again and again. Currently, am waiting to hear about a new contractor.

My service and ease of handling problems has been much better with First American Home Warranty than with my previous home warranty company. They are easy to deal with and responsive to concerns without a lot of aggravation. Recently when my garage door wouldn't open the company that was recommended couldn't come out for two days. I asked them about using Broton whom they had sent on a previous problem and they made new arrangements and Broton came out the next day.

I placed a service request on September 4th and it is still not resolved, the request was an Electric Water heater. This water heater was replaced on Dec 21 2017. It has been a very bad experience with First American Home Buyers. At this time the plumbers that have been sent out did not pass the City of El Paso inspection. They have also damaged my AC when working with the water heater. That AC is being fixed today by an AC tech you sent out.

I have only had to use First American Home Warranty company twice. But, each time I had easy online reporting of my home problem, quick response from the repairmen under contract with First American, and fast resolution of the problem with a one-time small co-pay fee you pay for each service repair. Majorly impressed and this home warranty policy gives me peace of mind. They have an easy monthly automatic payment plan so I don’t have to worry about saving up for an annual policy payment.

I have a inside track on service. I ran appliance and electronics stores my whole life. I even ran my own store in the early 90’s so I know how a service tech is suppose to give the excellent service I received. Your tech was professional and courteous the entire time even with me looking over his shoulder and talking to him.