First American Home Warranty Reviews

Both bathroom sockets were not working and were properly fixed in record time! Lumens Electric is honest, effective and efficient. I highly recommend them! Thank you Frist American Warranty for making this experience painless! I highly recommend First American Warranty as well!

The representative from American Home Warranty was very helpful in taking care of my request and seeing that my problem was scheduled to be taken care of promptly. This is the second issue I have had and they really make sure you are satisfied. The companies they deal with have been very courteous and considerate. They handle the problem quickly and efficiently.

I think they need to work around my husband (Miguel **) and my (Kathy **) schedule. I work 12 hour days and my husband works weird hours. It was very bad for our health when the toilet was backing up in the house. They didn't come till a Saturday.

Replacement of Hot Water Heater. Other than not advising us what was to be done in a timely manner we were happy with T & N Plumbing. He came out. Said he needed to order a part. And then did not hear anything for 10+ days. We called in and found out they decided to install a new unit. Not replace a part. (30 yrs old unit). So would rate 4 out 5 stars.

Mr. Jerry ** of Cannon Electrical Company was absolute FABULOUS! He visited our home for an electrical issue. He was on time, efficient, accurate and wonderful personality! Thanks for sending someone so nice and Knowledgeable! Good Job! Very Easy to deal with.

Pool heater stopped working. Called First American. Filed a claim. The heater would come on and then turn off almost immediately. They sent out a contractor who looked at it and said that it needed a valve replaced and then left. After 4 days, I called to find out the status. First American tells me that the case is closed, that the contractor says there was debris and smoke coming out of the heater. I don’t have any idea what he was talking about. That was not happening and had nothing to do with the claim. First American gave me no explanation other than they would contact the contractor. This type of thing happens every time I have ever filed a claim. Horrible company.

I appreciate First American warranty service. Although expensive, especially with the added cost of each $99 Service Call Fee, the response has been immediate. I'm paying for peace of mind. I would like to suggest that First American Home Warranty offer, for free, a seasonal heating service check-up. I recently paid $50 for a heat pump spring check-up.

First American Home Warranty always delivers. The contractor they chose to fix our hot tub did a great job but there was miscommunication so the job took longer than expected to be completed. Once it was completed though our hot tub runs like a gem!

The majority of positive reviews here are fake, just take a look at Yelp to see what people really have to say about these scumbags. Do not do business with this company! This is the worst home warranty company ever! Our water heater was not working, the first person they sent out just glanced at our water heater and said the vent was blocked, and that they would not cover the repair. He didn't even try to turn on the water heater, or test anything, then he said that we owed him a bunch of money for the diagnosis.

Broken furnace. This review is only regarding my most recent incident. Every other interaction with FAHW has been great. We received a CO alarm in our house 1 week ago - the issue is still not resolved and we cannot operate our furnace until it is fixed. I have two children (1 & 3), with nights that have dropped into the 20s over the past week. Thankfully we had a space heater for their room. Everyone has been very nice and has tried to help, but my frustration is that after a week, given the severity of the issue, it still hasn’t been fixed. Part is ordered, but still not in - they did overnight it, though.

I've filed a claim online for a water leak in my home and paid the deductible. They were fast to send the contractor. The contractor didn't do anything. Didn't even open the water and he said that he is going to submit a request to dig into the wall and he will come back after he got the approval, I waited for a week and then I checked the claim status and found out it's marked as completed!! Called the customer care and they said that I have to clear the path for him to get access to the wall which is fine for me even though no one contacted me and they just change the status to "fixed".

I've had continuous coverage on my current house for about 5 years and previous had it on another home for about 2 years. First American has saved me money every year and while you do end up waiting a couple days longer for contractors to come than hiring them on your own, the savings are worth it and the contractors have always made repairs to my satisfaction. To get the best value, you need the highest plan, otherwise, it's not worth it.

The customer service we receive is truly first class. They even answered the phone on a holiday! They schedule all repair services as quickly as possible. I would definitely recommend to all persons looking for a home warranty. I have had two different companies and they are hands down the best!

I have an outlet that is not working in my living room and a fixture in the basement that is also not working. I have had an electrician over to fix the basement fixture before and it is not working again. The wall outlet has not be serviced before, the breaker in the main box has not been tripped but has been reset. I made a service request through FA and paid the fee. A couple of weeks later received a refund of that fee -- no call back, no message that there wasn't anyone available. Why should I pay monthly for insurance if I can't get the things in my home fixed or even an update on why they can't. I will be finding new homeowner's insurance if this message is not returned and I do not have an electrician fix the problems mentioned.

Wall plug not working. Electrician came and repaired the plug in about 15 minutes. The only reason I didn't give 5 stars is because he said he couldn't repair the plug because there was a piece of tile in the way. My daughter told him to just remove the small piece of tile. Instead of asking if it was okay to remove the tile, he said he couldn't do it because the tile was in the way. My daughter just told him to remove the tile and repair the plug. Which is what he did and everything worked out great.

My old washer had to be replaced. Everything went well. Got my new washer and loving it so far. The company who deliver my washer was very pleasant and professional. I didn’t have any problems. They came and delivered. They did a good job.

We had to have three claims written in Jan, Feb, and March of this year on our furnace. I called, as I had no paperwork sent to me as to what was fixed on what dates. They said that they would send me the paperwork, which I received last week. All it stated was " Furnace Repaired." No dates, NO description of what was repaired or the part that was replaced. I feel that this is unbelievable to me that your company does not give it's customers records of what was done and when.

I normally submit my claims online with First American Home Warranty and their website is easy to use. When I filed my first claim, I spoke with their rep and their customer service was good. The technicians that they’ve sent were good too.

I have extended service. Was told last year you would replace cooler. Have work order you are sending Rose heating and air. Got a phone call from a witch that said I am not covered this year. I want someone out here today to fix the front porch overhang your employee fell through the green material and was hanging there I quickly got the ladder and kept JOSE from breaking his neck. This is FAR from being OVER!!!!

Just purchased a home built in 1940. We went to replace a light on our porch. When we took the old one down the aluminum wiring disintegrated in my hands. We felt it to be very unsafe so we wanted it checked out. We submitted a request that stated it was "outside" by our front door. Now we didn't want a light installed. We just wanted to see if it would be safe with that wiring. 4 days after submission we get a call from the "electrician" and it took 8 days and a missed appt by them to come over. Guy shows up with NO ladder so I provide one and before he even looks at it I have to pay him the $75. He writes up an invoice before he even looks at it and then pulls the wires down out of the ceiling and leaves them hanging out says, "Oh yeah that needs to be fixed. I will have to submit and we will be in touch."

I'm a real estate broker and have built and sold over 1500 homes during my career. I talked my 90 year old father in law who lives in Henderson NV into purchasing a warranty from this company. On 3/30/19 his 3 year old water heater began leaking and I told him to call FA to have a plumber come out. The plumber arrived today and said that the unit needed to be replaced. Then he informed him that it was his company's policy to replace the water lines, exhaust flue and gas line for an additional $520.00 (about 30.00 worth of parts) no matter if the lines or the flue were in near new condition or not.

I have not had hot water since 3/29/19 and have called First American Home Warranty for 4 days. Told today, 4/1/19, to get my own plumber and they would reimburse me - which I am not comfortable with any part of this warranty company at this point. And the sad part is I've paid it for 3 years thinking it was legit. Hopefully they will be but at this point, NO - and to top it off, they are in Central America and not the USA like they advertise. I have no other way of reaching them but via one telephone number that rings in Central American and wanted this escalated as we have had no hot water for 4 days and was told, "We will not provide any other number," and basically, "You are toast." I think they want me to get frustrated and just pay for it and cancel my warranty policy - like 99% do so they make tons of money - but I'm not going to do that.

I’ve had First American for as long as I’ve been in my house and my experience when submitting claims for service has been good. However, I had a problem reaching the contracting company the last time. They didn’t answer their phone and there was no way to leave a message. I contacted First American, but they were unsympathetic and they said that I just had to wait until I hear from the company. I asked to talk to a supervisor, but he was worthless, and that is what I didn’t like. Overall, my experience with First American has been good, but the last time was a flub. I would still recommend them.

I just recently bought a home that is covered under FAHW. We have a severe plumbing leak under our home that has caused a total loss of water. I called FAHW on Thursday, 3/28/2019 and was told I would have a contractor assigned within 24 hrs as it was for emergency services. The contractor was assigned and I called Drain Masters Plumbing directly. I was then told they couldn't come out until Tuesday, 4/2/2019. I called FAHW back on Friday, 3/29/2019 and the representative called contractors directly as I was on hold. The FAHW rep then told me the earliest I can get a plumber is Monday, 4/1/2019. I don't understand how this is remotely acceptable when it was placed as an emergency by the FAHW representative. So I'll be going 4 days without water. When I told the rep she basically said there is nothing we can do. Bottom line is do not go with FAHW. Customer service is inadequate and the contractors provided for home services are terrible.

The home warranty plan with First American Home Buyers Protection was part of the purchase when we bought the home two and a half years ago. We've had a couple of claims with them, but it gets a little frustrating when things that you think are covered are not. We have an upgraded package, but it still doesn’t include kitchen appliances, so it is unfortunate because those are the kinds of things that typically require a repair, and it is quite expensive. There are things that have to come out-of-pocket.

FAHW customer service people were like her - polite and responsive!

I had a leak and they sent out a plumber that wouldn't get wet. I ended up calling another plumber and paid out of pocket to fix the leak. Then they started sending me bills for the service fee. I called and told them that a service wasn't performed and I shouldn't have to pay. We went back and forth and I finally gave in and paid the $75 fee. A week later I received a collections notice. I have since canceled my contract with them and have a policy with a better company. If I could I would give zero stars.

I went straight to the saleslady to submit a claim for service with First American Home Buyers Protection and she was quick and it was easy. The technicians came and did the job. The quality of their work was good. I've referred First American out to my clients.

One of the most unprofessional customer service I have come across. No communication whatsoever! I've been dealing with my dishwasher claim for 3 weeks. The communication and customer service is the worst I have ever came across. As I read over some of the reviews and complaints. I can understand why so many consumers are upset with First American.

The contractors that FAHW works with and send out to your house are very very bad. I have had multiple issues at my house. The only thing they ever did correctly and timely was fix my pools heater. I went without a water heater in my house for almost 1 month before it got correctly fixed. All due to their plumbing contractors being incompetent. I had a plumber out at my house at the time to fix a clog (which took a long time for them to fix that issue as well) and as the contractor was there my water heater kicked on and he heard it and told me that we should replace our water heater as it was making a rumbling sound when igniting. I called FAHW regarding that issue and they sent a different plumber out to look at my water heater. The contractor tell me directly that there is a issue with the water heater and he needs to replace the whole igniter compartment.

DO NOT SIGN UP FOR THIS WARRANTY SERVICE. IT'S A SCAM!!! This company is taking advantage of the elderly. They denied anything was wrong with our 30+ year old water heater that was whistling for months. My dad cancelled his contract & we asked that the $75 service fee be waived because my dad didn't understand the limited coverage. T & N Plumbing did NOTHING! Then the claim was denied. It took me a half hour on the phone with them to get to a supervisor. I was transferred 3 time and hung up on. They won't waive the fee. I am reporting them to BBB, Call Kurtis & Attorney general.

During the sales pitch I was reassured that the warranty wasn't too good to be true. I was told no matter what age the appliance is that a repair or replacement will be done. With my luck my "old" washer broke within the first weeks of coverage. I was unable to prove that my washer broke after warranty started so I was told nothing could be done. I spent well over 130 dollars since my warranty started only to be left without repairs. I called customer service about my issue and they gladly sent me to cancellation department and did not offer to explain or offer to reconsider cancellation. The representative in cancellation felt the same. She gave me all the information to cancel and stated I would only get some of my money back.

We had a house for sale and the Realtor got us connected up with First American Home Warranty. It seemed like a good decision at that time and it was a good deal. So far, we've had about three things repaired and the people that did the work have been professional in the way they did it and courteous. I've had good experiences with First American all the time.

Beware!!! On 3/14/19 I Called FAHW. Explain the problems of the garbage disposal and the leaky shower valves. MC Plumbing & Drain came out and told me that the warranty company First American Home Warranty will only replace the garbage disposal with the builder standard. I said, “As long as I get that working I don’t care what the standard.” The plumber then informed me that the fittings are different so I’d have to pay an additional $70 for the modification along with the $75 service fee. He then advised me he had one that would fit in perfectly but it would cost me an extra $90. I told him to fix the valves and I will think about that.

After having and paying 4 years coverage fee for my client condo dishwasher, spent hours to schedule service call and make the tenant stay home for technician, now they are saying, "Your Dishwasher is not covered for missing part which dishwasher need to work." You can guess the rest and decide for yourself.

I will not be renewing my home warranty with this company. Was having an issue with my heater shutting off, and reverting to just FAN mode, no heat. Called and filed claim, shortly had appointment with Quality Mechanical Professionals, the owner Vadim came out and tried to assess the problem. Due to the unit working properly when he arrived he was unable to determine a course of action to fix it. He was very nice and assured me he would not charge me for the visit, and to call him on his cell phone if it happened again. 7 weeks later I get a bill from FAHW for $75 service call fee. When I called and explained what transpired, I was told it didn't matter whether the issue was fixed or not, and that the fee was due irregardless! Ridiculous! Shady! I will never recommend this company ever, and will not be renewing!

Some of my friends at work have First American, and my friend who did all the work looking for them stated that it was the best one. The house we bought is getting older and we decided to get the warranty. I'm 75 years old, and navigating through their website is as simple as pie. I usually get a call from whoever is doing the service within that day or the next morning. I've had some contractors out quite a few times every one of them has been nice and perfect. They let me know what's going on, give me good direction and get the job done. They also let me know what they're doing and what's the best way to go. I've had an air conditioner and pool fixed, and everything’s working fine after the repairs.

We had two claims with First American and the service was a joke. 1) Basement flooded and both furnace and hot water heater went out while I was home alone for 3 weeks with 2 kids under 6. No coverage because I started the repair before realizing I had coverage. (Seems fair they require their repair people but not to offer at least partial compensation for the amount they would have covered? There was full documentation including fire department response and photos.) 2) <5 yo washing machine leaking and dryer had a faulty part that shreds our clothes when drying. Technician applied duct tape to dryer part and told us that was all warranty covers. Washing machine he instructed us to clean with a spray cleaner prior to every wash (which we now do- still leaks. Who has to wash the inside of their washing machine prior to every load?!). I laughed when they sent materials to renew coverage. Save your money.

First American Home Warranty has been covering my home for about six years now and for the most part, I've always been happy with them. I even told my neighbor about this company. Warranties are warranties and they don’t cover everything but they're helpful. There's just one claim going on that I'm not getting much feedback on and I'm having to do the leg work as opposed to them helping me out. It has to do with the ceiling getting wet and water leaking down from the air conditioner through it. One of their contractors did something wrong and another one of their contractors looked at it and said that it was wrong. The contractor installed the condensation pipe backwards so it didn’t drain properly.

I made a claim on 11/28/2018 about my heat not working. I literally got the runaround about parts not being ordered, someone lost the purchase order, the vendor that had the parts didn't receive the email, and all types of other excuses. I called, I emailed consistently for over a month for someone to help me. I was beyond patient with the so-called process that I'm still going through now because I'm trying to get my money back for something that was actually covered under the warranty.

I have always been extremely satisfied with the service I have received from First American. My most recent experience was with a washing machine. When it was evident that my washer could not be repaired it was replaced with a new one. I have always been treated courteously and promptly. I appreciate the updates during the repair process.

Lackluster support, horrible bargain-basement technicians, and an unauthorized canceled contract. If these sound like what you're looking for, choose First Am. I've used two other warranty companies, and have never felt so devalued as a customer. For $600, I expected some semblance of care, understanding, empathy, or even acknowledgement of my frustration. I've had better customer support from my cable company. I could've called my cable company to fix my A/C and gotten as much out of them as I did First Am. Avoid my frustration. Do not purchase from First American Home Warranty.

The warranty had me pay $2,400 for heater repair and warrantied the work for only 30 days. No working heater and now out $2,400 for the their lousy work. They cited their fine print policy when denying to assist me in getting it working again. I had multiple issues with this company ranging from repairman no shows to double billing. Run hard and fast away from this warranty company.

We live out where a lot of contractors don't service and First American allowed us to pick our own contractor to replace our garage door opener and they reimbursed us 100%. At first they were gonna only pay $125 out of the $524 but after the contractor explained to them that the door opener system broke due to normal wear and tear, they covered the full cost! So awesome! Thanks First American!

Found water on the floor at the base of the fridge. Turns out that the drain pipe inside the fridge was clogged. Serviceman cleaned the pipe and showed how to clean in case of recurrence. Service co was quick to respond.

Contractor inspected heating unit on 2/18/2019 and reported my unit needed a new compressor. As of today, no further repairs have been performed. Contractor is now attempting to have me spend between $500 and $8000 to complete repairs. I've contacted two other HVAC contractors who state replacing compressors should require no more than $50 in parts

Great customer services and quick response time! I had a clogged drain in the shower, a faulty garbage disposal, and some other small issues! They took care of all of my issues covered under warranty including replacing the disposal with a new one! I'm very pleased with their service!

Do NOT buy a home warranty from this First American Home Warranty! They will cut every corner possible to make you pay more money in service charges or to fix you appliance in the cheapest way possible to "Legally" fulfill their contract. That means that you might pay $75 service fee for a technician to stop at your house to simply take a picture of the serial number on the appliance and then leave. They might offer to fix/replace your appliance with a different color. So you will end up with a mix of black and white color scheme for your kitchen. SWEET!! You will almost certainly be presented with the problem of... This pump was legal 7 years ago but current laws prevent us from replacing it so you must buy the new Eco-friendly pump that is and additional $1200 over the price that First American is willing to pay. So you are stuck in the middle and have no choice but to pay the extra.

I gave a 1 star but that was for the Major Appliance repair Service Inc. But they did not know what they were doing. They looked at it, decided on a part that needed to be repaired so they put in a new part. It turned out that every time I called them to say it still was not working they would come in and put in a new part - after 3 tries to fix it and failing at it I told them to get somebody in that knew what they doing. So Cody's Appliance Repair was approved to come in and I would give them 5 stars. They came in and within an hour they had it fixed and I had ice. I would not recommend Major Appliance and in fact I never want them to come back and try to fix anything. I want Cody's.

I was able to get a claim filed fast and since there was no contractor available thru FAHW I was able to contact my own and get the problem handled very quickly. The claim was approved BUT it took over a month to get my reimbursement check. I kept getting letters from FAHW that the claim had been approved but no check. Funny that I could get 3 letters in the mail saying that I was getting a check before I could actually get the check. When I called to check on it I was told by that the check had been mailed but it would still take 7 - 10 days to get the check. How can I get letters in the mail in 2 days but no check? They had no answer for that.

We discovered that our water heater was broken at 11:00 p.m. and called First American Home Warranty. It was our first time calling about our warranty, but the automated system was very easy to use. The next day I called back, just to make sure that they had received the work order. The customer service representative was very friendly and helpful and did already have all of our information. They were able to find a plumber to come to our house that day. The cost of the water heater and installation was covered except for the expansion tank, removal of the old heater, and the permit from the city. Overall it was a very good experience and I plan on renewing our warranty.

Fast turnaround times - background checked service techs - 5 stars out of 5 stars. Renewal rates are high and they will not do a renewal rate for friends and family cost special. Would sign up again if they offered 250.00 to 300 less on annual fee.

All locks were rekeyed accept one was missed. They came back out after coordinating time between locksmith and owner. Work was completed. Follow up calls from First American was excellent, and stayed with us until the job was complete. Thank you for the calls.

First American quickly scheduled a visit by a participating plumber in the network to determine why our faucet in the kitchen was not getting hot water, as well as why other faucets had low flow issues. The plumber was able to quickly resolve the hot water issue, and aided in improving flow by identifying aerator blockages as the culprit. For first-time homeowners, the assistance was appreciated.

First American has taken care of my family for 15 year's, and has always done a great job, my family and I are very happy with their service! I plan on continuing to have them as my home warranty provider for the life of my house.

I filed a claim because I had appliance issues. FAHW did a great job and quickly dispatched a technician who fixed my issues. I am extremely satisfied with both FAHW and the technician. I highly recommend First American Home Warranty!

Problem persisted for several calls for service so had to pay the service fee three times for two of them. The issues was not found. They said it was not a problem. The third time was the charm since the motor burned up.

The plastic pipe connecting the refrigerator and the sink leaked. The plumber replaced a small part of the pipe. The whole piece of pipe is under ten dollars at Home Depot... The repair is CHEAP. I complained to the customer service but they said the repair was done according to First American's contract. Also, our sump pump stopped working and we filed a claim more than 3 weeks ago. A technician came and told us that they would need to replace the sump pump. He never came back. After calling the customer service multiple times, I got an email saying 'Piping for the Sump Pump replacement would need to be modified as it needs to be larger'. Our sump pump broke down. We just need a working sump pump...

The AC Guys took care of this in a first-rate manner -- the serviceman had to order the replacement part, and brought in and installed it the next business day, and we were very happy with the service. The ice-maker is now working really well, and for that we are thankful.

As a first time home owner, we truly recommend First American Home Warranty! The claims are conveniently prompt and give us peace of mind! No worries of getting ripped off by other companies. We have used them four times already and they deliver great service!

AVA Appliance Repair, Inc. Technician Gabriel was very professional. His attention to detail and explanation of the issue was very much appreciated. Technician Gabe is what a homeowner hopes for whenever a repair is warranted. Please share these comments with AVA.

First American came through for us. We needed help and had an extremely qualified plumber come the same day. The pay out for our water heater was far greater than we expected. We were very impressed with everyone involved from the plumber to First American staff. Candidly, beyond our expectations.

The man was very helpful and he explained. Everything to me so I understood what was going on. Cleaned up when finished. Checked to see if everything was working. He arrived in time, called before arriving, checked the appliances before making any report. This company is excellent. I have used them 2 times. I recommended them to my friends. This company was recommended to me & I have been very pleased.

I have had First American for 10+ years. Overall I am fairly satisfied with the service and would suggest them to a friend. However, the contractors they assign are not always the best. After a contractor is assigned to me I always check them out with the Better Business Bureau and also read reviews people have posted about the company on Yelp and other sources. At least I know what to expect when they arrive.

Pool pump was making noise and not pumping as good as it normally does. Repairman knew exactly what to do. Repairman replaced bearing and fixed pump. The filter also needed cleaning which they did. They (Two) were polite and efficient.

I am satisfied with the way First American Home Warranty handle my request for service. I was originally scheduled with another provider whose first available appointment was eight days after I called. I contacted Customer service explain my problem and they accommodated my service needs and sent me a contractor within 3 days and on a Sunday which was very convenient for me.

I will not be using FA again. I noticed that the plumber used for two leaks didn’t fix anything. He has no presence online and is cheap labor. I’m still waiting on some kind of manager approval so I can get a trustworthy plumber to fix the problems. I paid $75 each time for nothing. FA didn’t pay to have my dishwasher installed either. The delivery company first messed with my hot water pressure under my kitchen sink, stopped, said no installation was paid for by FA, and left the water pressure. I’m left with a dishwasher on my porch and low hot water pressure. I can’t even wash dishes and have had to spend money on eating out. When the rep with FA said they’d contact the installation company, he found out that the guy who was supposed to install it was on vacation.

The microwave door is basically peeling off and when the service technician came by he said it was not from normal wear and tear. How he came to this conclusion I don't know as there's only one handle to open and close the microwave. Because of his comments you refused to cover either a repair or replacement. Even after calling you refused to do anything about it. After shelling out $75 for nothing. Extremely dissatisfied and will no longer use your services once the contract runs out.

I submit claims with First American online. So far, they’ve been responding fairly quickly, but now I’ve got a part and I’m not getting return phone calls in a timely manner or in scheduling appointments. I spoke with a claim representative over the phone, but it was not the claim representative that I’m having issues with, but with the contractor. I currently have two open claims, one for our water heater and one for the washer and dryer. When the contractors came in, they worked but they found out that a part was needed. So, they ordered a part. I spoke to both of the contractors two weeks ago and I thought that they were gonna call me back. However, in the last couple of days, I’ve called the contractors three times at various hours, and there were no return phone calls. Despite that, all is well with First American and I'm still happy with my experience with them.

I'd recommend First American. Submitting a claim was easy and their representatives were all helpful. I had one guy who failed, but everyone else was super great and everyone tried their hardest to help me out. They usually get a technician out in three days, but there was a time when I requested for a certain day. I was willing to wait and they worked with my schedule. I've had two technicians come out and they were both great. I was impressed with their honesty.

Never will I do business with First American again. I paid $800 for a home warranty for the year. The sewer pipe that my kitchen sink drained into had a leak and water was leaking onto my backyard patio. My sewer pipe for my upstairs bathroom shower started leaking 2 days later. When it rains it pours. I started a claim with First American Home Warranty and their plumber scheduled an appointment between 1-5.

First American Home Warranty has taken care of and of any issues I have had in the three years that I have been with them. Most of the claims were resolved quickly and the only one I had an issue with was my built-in oven. It went out two years ago before Thanksgiving and I didn’t get it repaired until the day before Christmas because whoever came out measured wrong. It was supposed to be a 36 and they sent a 30, so they had to reorder it. I understand that you gotta wait for parts to come in but that one took a while.

I've had First American Home Warranty for a long time. It came with the purchase of the house back in 2001. The price was right and the service was good so I just stuck with it over the years. I go online to submit claims. It's pretty seamless, easy to do, very user-friendly and streamlined. Plus, they follow up very quickly. I usually hear from the repair people within 24 hours and the claim normally gets completed within 48 hours at the most. The folks come out and do the work are efficient, fast and don't waste time. They're in and out as quickly as they have to be. Moreover, the quality of their work has been excellent.

I have only had to call them once for my air conditioner but was very pleased with the service I was provided. They scheduled an appointment to come out quickly and they fixed the problem and order me a new part and had me back up and running fast.

My house was 10 years old and I decided that things might start going wrong, so I backed it up with some insurance. We've submitted two claims over the phone and one happened to be on a water heater. That one went quickly and everything was taken care of. The second claim was on a microwave and I was not happy with that experience. It took four days to get a guy to come to the house and when he finally came, he had to call First American for approval on a part that was needed. When they finally approved the part, it took a week or 10 days for the part to come in. From the time I called until the microwave was fixed, it was two weeks and it cost me $75 out of pocket. For a little bit more than $75, I could have had this guy come the same day and fix it.

I filed a claim with FAHW for a gas leak. An independent, licensed contractor outside of FAHW determined the flexible gas line to my furnace was the culprit. According to FAHW, this is a covered item. However, FAHW’s contractor said there was not a gas leak in the gas line. Therefore, FAHW refused to cover/reimburse me for the necessary repair.

Have called FAHW to service a dishwasher, washer, flooding bathroom water that wouldn't stop, and now water heater leaking for over 24 hours. BE AWARE that the 24 hour service just means someone across seas leaves a message about your problem. It DOES NOT mean your problem will be fixed then. It can take 2-4 weeks to get a part, which FAHW orders -- sometimes, and then ANOTHER lengthy period of time you wait for the contractor to come back. THEY DO NOT ACTUALLY HAVE A POLICY FOR THE LENGTH OF TIME ALLOWED FOR A DEFINITIVE FIX TO YOUR PROBLEM!

I bought the First American Home Warranty service. I need the pest control service in my house but they assign us the worse pest control company in my area. I can't use the service after I check on the internet. These complaints and bad reviews everywhere. Instead I have to cancelled the service and order pest company myself. Be careful to use First American Home Warranty service.

Outrageous hold times, wait times for "vendors" to evaluate issues, and incompetent employees. I've been told a different story by every person I speak to. They will do anything to NOT pay to replace.

I’ve had the coverage with First American for eight months and submitting a claim through them was simple. I went online and set it up, then I got a phone call a couple of days later. The guy that they usually have was so busy that he was not gonna be able to get to me for a week or two. I had a leak on our main, so it really had to get done. It ended up I had to go to an outside contractor. It took three days from when I submitted the claim to when I finally got someone here. I waited a couple of days for their contractor to get back to me but it all worked out good and they paid the claim. I took the bill that I paid and submitted it to them. Then, three weeks later, I got a check.

I was buying a 40-year-old house. I knew there were gonna be some issues. I did a whole bunch of research and saw that First American Home Warranty had great reviews and people said they weren’t bad about paying claims. I took the warranty. I submitted a claim because our garbage disposal just stopped working, and it was leaking through the bottom. I went online and put in a service order. First American gave me somebody. However, that person didn’t do anything more but First American immediately found that out and gave me new people.

The worst experience I've had as a homeowner of over 10 years. I've been dealing with First American Home Warranty for 5 months for one service fee for my above ground spa. They sent out 2 different contractors that told us they cannot provide any service as they don't work on above ground spas. (On our claim it was clearly stated-above ground spa.) We are still required to pay the service fee even though the contractors refused to help us in any way and they no showed more than 3 times. All I can say is stay away from this company!

Tried to use a warranty on a spa heater that stopped working. It was denied because of previous rat damage that was done before we bought it. Thought the warranty would cover unknowns. Guess not. BAD.

This company is the worst. I have had intermittent heat since January. First American just keeps sending out repairmen that seem to find a new issue every time they come out! Just replace my HVAC unit already!!! I think they want my warranty to run out so they won't be responsible for it.

I have had FAW for about 6 years and recently I submitted a claim for my AC unit draining. This is the second call about the same issue. Now they are saying they are not going to cover my claim because contractor submit notes that leak was cause by damage to the pan but both time the AC unit was looked at was by the contractor they send out. They had the nerve to say I should send proof of the conversation I had with the contractor. How can someone send that information. Also the contractor had extra notes on the form from what I originally signed. I'm very disappointed in how customers are be treated. The contractor kept asking, "Are you covered under a 10 year warranty." I'm believing FAW is trying to pass blame.

I have just been disconnected on the phone for the second time in 20 minutes after trying to resolve a problem ongoing for 3 months. I have unsuccessfully spoken to 4 different "associates" as well as communicated twice by email. I'm very sorry that I put my trust in this home warranty service. On the purchase of my new home I requested this company. I had one with this company on a previous home and had only made one small claim. Immediately after this home purchase my hot water heater stopped working. A plumber told me it needed to be replaced. I contacted the company and their plumber was able to get it working but I had to dial up the heat to the highest (marked danger) level. It worked for about a month when it stopped completely. Then the trouble began.

I have been with First American Home Warranty for four years and so far, I have submitted two claims and had no problem. One was for a furnace and the other was for the washer. I called them in and the technicians that were sent out were awesome. They had to order a part for each of those claims and that took a little while. Nonetheless, I'd recommend First American to anybody that owns a home.

Our real estate agent gave us the First American Home Warranty policy when we bought the house. Generally, they have been excellent to work with. Their agents are nice and the service is prompt. However, when I had two pool pump systems put in a year and a half ago, the contractor they hired, Pool and Spa Connection out of Spartanburg, South Carolina, was totally impossible to work with. They wouldn't answer calls, they showed up at my house unannounced and they were rude. I asked First American not to ever send them back to my house again. But when my pool pump went out again, I filed a claim and they sent the same company back. We had the same issues. Finally, I told Pool and Spa Connection to never step foot on my property ever again.

After having paid for coverage without needing to use it for 3 years, I had two issues happen back to back: my washing machine broke and my heat stopped working. I then experienced a complete lack of customer service for weeks. I was assigned service to contractors who didn’t receive my information from American First Home Warranty and when they did, they had the wrong number. I had a contractor diagnosis and issue and then never order the part or call me or AFHW back. I was assured a call back from the top level of customer service they will let you talk to by 10am the following day.

I received the booklet in the mail from First American and I followed the instructions to register on their site. I found the website easy to navigate and within a week from the time that I registered, I had an issue with the crickets. They were coming into the home from the outside. So, I went on First American’s site and filed the claim. Although it took a couple of days, someone called and we scheduled an appointment. The technician from the pest control services came out and asked what the issue was. I communicated what it was and he acted accordingly. He sprayed the perimeter of the property and we haven't had any cricket issue since. I’ve had the coverage from First American since December 28 and once my one year is done, I'll extend the policy for an additional year.

I have been with this company for at least 3 years. This is the worst experience ever. Opened a case with First American Home Warranty regarding my pool pump not working. They dispatched Pure Pools Incorporated located in Oxnard, CA. They sent, Jorge came to my home. He didn’t check capacitor or any other parts. He only opened my remote electric panel with screw driver and touched wires inside and told me that I need another motor. Probably they fix it themselves and sell it for more as refurbished for more, instead of getting paid lower for just simple repairs. I informed home warranty that appropriate diagnosis was not done and I was also given incorrect pricing for LADWP variable speed pump for over $1500 which other companies charge only $200 because of $1000 rebate - which I don’t qualify because I only have a spa and a remote (variable pump can’t be paired with remote).

First American was the first warranty company I had so I stuck with them and I have been using them for 22 years. Submitting a claim to them got easier over the years through technology. I call them in or I do it online and their claims assistant dealt with my stuff. Most of the technicians they sent out were good as well as their quality of work. My experience with First American was 70% positive.

With First American, we can submit claims online or over the phone, and the online is easier. But we had an issue where we put them online and said there was a noise then we paid the money upfront. But when the technician came, he said our noises weren't covered. Why then did they take my money if he wasn't even looking at the stuff? While noises aren't covered, he needs to at least do a diagnosis. You don't just walk in, say noises aren't covered, walk out and have $75 in two minutes. First American has been great about that though. They came back and said they would refund our money. I don't know if they ever refunded the money but then they said they would get the guy to come back out and take a look. Nonetheless, they're great to get ahold of. In fact, they've really been great overall.

Purchased our Home November of 2018. With the purchase we got a home warranty with First American Home Warranty (FAHW) for $430.00. In December went into attic to see what was up there. Noticed an Attic fan. Adjusted thermostat to the lowest setting to get it to turn on. Fan did not work. Contacted (FAHW) to file claim in January 2019. (FAHW) referred us to WOO Brothers Electric. Work Order # ** Work # **. Company came out a few days later.

Using known disreputable contractors, years of poor service. Houston AC Contractor assigned was abusive and threatening to female homeowner... This contractor has multiple poor reviews, including references to home-warranty assignment - FA response dismissive!

Last week, our dryer was drying clothes as usual but they came out smelling highly of natural gas. We did not smell natural gas in the laundry room when the dryer was on or off. The smell was only found inside the dryer during the drying cycle. So, we contacted First American Home Warranty (FAHS) to file a claim. FAHS took our information, provided the work order number and told us we would be contacted by the assigned company.

In four days, it will be one month since Air conditioning unit went out. Initial contractor came out and put claim to insurance company that air conditioner compressor needed replaced and insurance company ordered wrong unit the first time, then second time ordering the insurance company told the contractor the part was ready for pick up so the contractor drove an hour to warehouse and the part wasn’t there. This made the contractor mad and he quit the job.

We were required a home warranty when we bought the house and the ones who sold us the house picked First American Home Warranty. We had good success for the first year and after that, we re-upped the second year. Whenever I submit a claim to them, I usually call them and my experience could not be any easier. Their customer service reps were very attentive and took care of everything I needed every time. Moreover, their technicians were all very professional. They came in and did the work. Although, one had to come back so we rescheduled and did a rework. After that, everything has been fine.

I was looking for warranty services and considering the coverage and price, I picked First American Home Warranty. I also had a good past experience with them. When I submit claims, the process is straightforward. I put in the request online and they respond promptly, sometimes after contact. For the most part, my experience with their contractors has been positive. Once, we had to request a second person to come out 'cause the first one was not good or dependable. But that only happened once and our most experience with our plumber was very positive. Hopefully, the next one will be the same.

I’ve had several issues with this company. We purchased a home and there were no issues with the pool/spa heater. Filed a claim and was repeated told it was a pre-existing issue. Provided them documentation from the purchase of the home showing all equipment for pool/spa was in working order. Claim continued to be denied. DOI complaint is the next step.

When I purchased my home I chose First American because it seems like a great option. But the coverage they provide is awful. They will put bandaid on top of bandaid and piece everything together until your unit looks like Frankenstein. My AC died in the middle of summer and they were going to have me wait two weeks for someone to take a look. I had two different repairmen there the same day. Both said the unit was done. First American sent a guy out who replaced the starter and left my unit limping along. They were not willing to work with me at all on replacing the unit or making any other repairs because their shady repairman said it was fine. I dropped them after that.

Ordering a service from First American is easy. I get on my paperwork and I call the number that's on the pamphlets that I receive in the mail. Also the customer service is easy to deal with. But the timeframe depends on who the company is going to be sent. I had a service request for my appliance and the timeframe they gave me was made on a workday. It was between 8:00 and 5:00. I took off one day but the techs never showed up. They said the part was delivered on the same day as my appointment and I wasn't informed that they were not gonna come on that day. When they did come, they were very professional and quick.

First American Home Warranty is awful. They provide the worst customer service and will find any reason possible to deny your claims. They make every attempt to deny claims. Save your money and do not use First American. It is the same as throwing money out the window. Just awful.

Whenever I call First American Home Warranty, they solve the problem really fast and efficiently. I normally submit my claims online because my cellphone sometimes has no signal. I also chat with the agents online. I leave a message online sometimes and they respond to me 24 hours later, but if it could be a little faster, it will be perfect. It may be a system problem or they cannot update time-to-time, so they can only receive the message after 20 or 24 hours. The system should be updated. Nonetheless, my experience with First American Home Warranty totally is good. The customer service is good and I really appreciate that, although sometimes, they have bad contractors. The agents, on the other hand, really behave professionally and solve the problem efficiently.

Having a warranty is much needed and very valuable. I had to get the water replaced once and if I would have paid out of pocket for that, it would have been a lot more. But I wasn't happy with my previous provider. I searched and was happy with the things First American covered and how much they are charging. I got their warranty and whenever I had a problem, I call them and let them know what was going on. During the same phone call, they are able to provide me whoever is going to fix the issue. The response time is good. Also, I was always able to get the contractor's number directly so that way, I could call them. But either way, they would contact me within 24 hours. The techs are professional. They sent out Martinez Plumbing and those guys were knowledgeable. Then an electrician came out and he was very professional. I haven't had any electrical problems since with the things he fixed. Their jobs are of high quality.

When we bought our house, our HVAC systems were old. They were like 80 years old and it was like, "Ma'am, this thing's gonna go any day now." The warranty was a buyer's incentive with the home we purchased in 2007 then we renewed on that home. We like First American so we just carried on and as we have purchased other homes, we have bought it for those homes too. It's very valuable and with the amount of money that we save when systems go out, it pays for itself. Plus First American helps us find reputable contractors and there is somebody to have our back if they don't do so well.

I've had First American in every home I've ever owned and I've had them for 20 years. I'm a single mom owning an older home, and the convenience of being able to pick up the phone to put a claim in makes First American like a perfect partner. Submitting claims has been easy and convenient. When I had a mice problem, I picked up the phone in the morning and two days later, there was someone at my door who then set some traps.

I've had coverage with First American Home Warranty since I bought my home four years ago. They were the first one that I had and there are no better deals out there. So far, I have only submitted one claim with them and it cost me $75. It was the hot water tank that went out. They called up and checked the insurance policy that I have, and the guy came out the next day and brought the new tank. The technician was a nice guy and the quality of work that he performed was good. I would use that company again and if somebody would buy a home, I would recommend them. And with all insurance companies, the more you use them and the more you claim, they more they raise their rate. So, people should think wisely before they make frivolous claims.

First American has a great reputation. They send out a check within days sometimes 1 day after a claim is processed. They have been really helpful. They inspected everything plus some that I did not notice. I enjoy their service and will keep using them. Thank you First American.

The times that I’ve submitted claims to First American over the phone, they were done with relative ease. Their reps helped me right away with everything and it went smoothly. The technicians that came out were excellent. Good work quality was done which was up to standards.

First American Home Warranty was provided to us when we purchased our home in March 2018. We recently had our water heater go out and called to file a claim with the insurance company. Two days later the plumbing company that was assigned by First American Home Warranty said they were not able to get the water heater that the insurance company was supposed to purchase for the job in time to complete the job on a Friday. Since the weekend is approaching we will be out hot water another two days for a total of four days.

Sold home and called to cancel service. Staff was helpful and friendly and professional, just waiting to hear when I will receive the prorated refund from service which was cancelled 4 months prior to contract ending. Once I receive the refund, I will then consider purchasing new service for new home.

Good service and fast action to all necessary concern. Please lower the price for the yearly payment so we can always avail your services. Please understand that we would be adding more houses in your contract ID. The price is attractive. Thank you.

We used our warranty 2 times. The first time was for the fridge and the technician arrived on time and performed the work in a timely manner, the 2nd time was for our A/C and they came out pretty fast as well and corrected the issue. No complaints.

I had some real estate people I called and they suggested First American Home Warranty. Submitting claims has been fairly easy. I had a situation where I had to get it done as soon as possible and they did what they could to help get it taken care of. Also, I did not have to wait very long when I called in the repair technician. But there need to be notes left in a client’s file that show right off the bat there’s no in-network provider so time is not wasted. It's usually about a 24-hour delay trying to find one. Then, they call back with the already known information that there’s not a network provider in my area. Other than that, everything was good.

Our real estate agent said when we bought our house that we could have the people we were buying our house from get us a home warranty as part of the sale so we did that. The warranty came with a year and it was through First American Home Warranty. We just extended it when that year was up and we will probably keep extending it. We've had the warranty for a year and a half now.

I requested service on my dishwasher. Sears rep came and refused to work on it because it had a copper tube. I was told I had to pay a plumber myself to have the tubing changed then pay $75 for the Sears guy to return and diagnose my 20 yr old dishwasher. I decided it would be less expensive to just buy myself a new dishwasher.

I really love my First American Home Warranty. It gives me peace of mind if any home issues come up. I know they are covered and will be fixed promptly. The ease of making a claim, having service come to the home, and the follow up from First American Home Warranty is exceptional! THANK YOU First American Home Warranty!

As a realtor, I sell First American home warranties almost every other day. I have them on probably 32 of our rental properties and as my own warranty provider. Their service and their reps are amazing. If I ever have a problem where I have a question about something, our local rep is always available to me and my clients. They are also really good about cases where things are not working out with their contractor. We could let them know that there's a problem and they'd get rid of them then replace them with somebody that has been really good. So, overall, I've been pleased.

I submitted an emergency work order around 3 pm MST on Saturday, 23 FEB for what I feared was a broken pipe in my wall. After the system said it wasn't able to locate a contractor, I immediately called First American (FA) and was assured by an associate that their emergency claims department had 8-hours to contact me. After waiting over 24 hours after the submission time, I sent a message to FA detailing that they had waited 24-hours to even contact me. On Monday, 25 FEB, they assigned a contractor and appointment time without contacting me. No contract contacted me, but FA sent a message on their portal that they had scheduled an appointment and had, essentially, done their part.

I switched to First American from a terrible warranty provider and my experience with them has been good so far. They scheduled somebody for a claim I submitted but the tech did not show up. I called them back and they handled the situation really well. They ended up sending someone right away and he was amazing. The contractor got the parts, came back and fixed the issue right away. It was a very good experience.

My husband and I purchased a house that was inspected improperly. Upon renovations we found many concerns for fire hazards. I made a claim the middle of September 2018 that was cancelled by the contractor First American assigned to do the job. No one called or informed me that they cancelled the claim. I called back and made a new claim on 9/21/2018. First American has been dragging me through a horrible process for 8 months. I finally received a letter on 2/25/2019 stating that they were going to reimburse me for the problems that was explained by myself and the outside contractor I was able to hire.

In November I contacted them because my refrigerator was making a loud noise. They send out a technician who said that they will be back with the parts to fix it. 2 weeks later they never showed up. I called and the company said, “When your refrigerator gets worse give us a call.” 6 weeks I later I called and they said, “If we send someone out it's going to be another $75 for us because it's been past a month.” They said, “When it completely breaks down to give us a call.” Last night my freezer stopped working. I called them this morning and they said, “Oh we're not going to cover your refrigerator.” I told them I wanted them to refund my $75 service fee and the $51 each month I paid since November. They were very rude. They told me to ** myself and hung up. I want my money back.

I'm still waiting for my dishwasher repair, which is last for 7 weeks already. The contractor couldn't diagnose the correct issue with it and figured out the problem only at the second appointment more than 1 month after the complaint was filed. For the third scheduled appointment, nobody showed up at all. Absolute disrespect to clients' time, unprofessional attitude. Never will use by myself and recommend anyone else.

We've had several properties over the years and we always put a warranty on our property. It's just standard and it's worthwhile. The warranty is very valuable. This was the first time we've ever had to submit a claim and I was a little nervous about getting any kind of pushback but I did not. It was very easy. They took the information and made the arrangements for the subcontractors to come and review the claims. It was very painless and the claims representative was very professional and nice.

When you submit a claim at First American, you log on to your account and it asks what kind of service you need. You click on that and then you scroll through to find what brand it is. You then describe what’s wrong with it and send it in. A rep then gets a hold of you and lets you know when somebody’s gonna be out. Getting a contractor out depends on what the problem is. When our water heater went out, they were here the next day. The washer and dryer, which was through Sears, took over a week. Still, the contractors were fine. Having a warranty on your property is extremely valuable because you don’t have to think about half the stuff that breaks. You just pay your deductible and it’s taken care of.

We paid our $75 service fee and had a contractor dispatched to look at our heater. The first time he thought he fixed it, a week later we had the same issue. He was dispatched to come back out and never showed up for the appointment! He was dispatched a third time and came out on a Wednesday. Again thought he fixed it. By Friday we had no heat again. I was told they could not come out again until Saturday, we would be at work so they couldn’t come until Monday. It was snowing. I called a different company myself and they were able to get to my house and fix my heater within an hour and a half.

Horrible customer service coming from not only First American, but also the contractors who they send out. We have not had properly working A/C for months. The contractors do not answer the phone, First American does not answer the phone, or even care about their customers and their situations, but they have no issue with emailing me everyday asking to renew our plan. We have been trying to get a appointment, for work that was already diagnosed and ready to be paid, for weeks. We have paid for 150$ in diagnostic fees and we are STILL waiting for our A/C to be fixed! Our A/C stopped working back in October, we went through First American's claim process. They got us a appointment with a contractor in pretty good time, we paid the diagnostic fee, then the contractor told there was nothing wrong he could find but he added some Freon.

I had back surgery, and I was having a lot of trouble. At first, I got the First American warranty thinking that while I was down and something happened, at least it would be taken care of. But there had been a couple of things that I thought should be covered that wasn't covered. I had a convection microwave. It was on the countertop, but they only cover the ones that are above the stove, and I couldn't understand that. And then I also had a faucet on the outside that had froze up, that they didn't cover. So those two things I wish they had covered. But overall, they've covered whatever's come up.

Was not happy with the plumber you all sent out. Had to hire my own but customer service helped me recover some of my money back. Thank you M. ** for all your help. Never send AZ plumbing back to my house.

First American did a great job in getting an excellent company to deal with my washing machine issue. They were very fast in getting the company to me. They supplied me with the information to contact the company to set up an appointment immediately.

I called you and you gave me the name and number of the repair company that would respond so I called them and they were here in 2 days to do the repairs. The repairman was good but wasn't able to understand him very well. He did the job very well though. So far my oven is heating again and he also put in an oven light which had not been working for some time.

My experience with First American Home Warranty has been great. Their customer service is always top notch. The contractors they send out are outstanding, pleasant, helpful, professional & knowledgeable. They have their act together. Great value & a great company!!! I highly recommend them.

Leak from toilet tank. Changed the 3 bolts holding the tank to the bowl and washers, also the flapper, as it was showing signs of wear. He tightened the floor mount bolts, also worked neat and cleaned up after himself very well. A very polite tech.

We have used your appliance insurance for close to 20 years, and have always been satisfied with the work or in a few cases replacement item. The service providers you recommend give honest advice and suggest products to help our appliances run better.

This "warranty" that you're getting is the worst. Do not trust the sale reps that try to have you sign up. They will promise you benefits that you will later find out is not included in your contract. Which then means you will end up paying more for your service and on top of that they will have you pay an additional service charge, because "it's not included in the warranty". Also when you schedule the service it's not going to be right away, you might have to wait a few days until you get someone to actually come out. So for those of you with an AC broken and living in a area that's 90 degrees +, good luck... Tried to talk to their customer service department about the matter, only to find multiple transfers and nothing done. Seriously! Try to avoid this company, you are way better off googling a service than using them. You will save way more money and time without them!

This company is a bunch of crooks, all they want is to take your money and never pay any damaged to your home, I have 2 houses and insured by them. I have 3 damaged occasions, called them and they send their contractor out to do a report, every time they come out I have to paid $75.00. At first they send me an email stating that they will cover the damage. Then they change their mind that they made a mistake from the report and they are not pay for the damage, can someone direct me how to get them out of business so they don't cheat people out of money, all they wants is to take your money and decided not to pay any consumer for the repair. P.S - I called many times and ask for their manager's name or head of customer service names but they refused to give it to me. Even the customer service name they only give their first name but not the last name, they know your full name and address but you won't know who they are!!!

I purchased a home warranty Jan 3 2019. On Feb 5 my oven stop heating. Only part of the oven went out, I called my claim in. They sent out Lone Star (Rip Off). The technician said he had the part, he went to his truck came back and said it was the wrong size and that he was ordering the part and would return in a couple of days.

THIS COMPANY IS FULL OF LIES! I scheduled an appointment for heater check up with a window period time, but contractor did not show up. Upon following up with First American Home rep, they were extremely rude saying I will have to reschedule another date and work with the date that they provided. BOTH COMPANY AND CONTRACTOR PROVIDED DIFFERENT NAMES AND TIMES THAT THEY CLAIMED CONTRACTOR SHOW UP. "Well mam, contractor Carlos showed up at 10:30 am". Next representative claimed "Adam said he showed up at 8:15 am".

Worst company I’ve ever had to work with. Multiple contractors come out for same issue and I still have no heater. They look for any and every loophole to get out paying the repair. Worked with a lady named Susan who was incredibly rude and insisted on sending out the same company when I said the contractor was telling me one thing and First American Warranty another thing. I also told her that he was hitting on me but she argued with me about sending that same contractor to my home! I didn’t want him in my home again when I was alone with my daughter! I’m so done with this company and have given up on fixing my heater... If I could give 0 stars I would.

After moving into our new home, we tried using the freestanding tub. It leaked water from the bottom of the tub. Most likely the connection under the tub. Called First American. They sent a plumber who turned the water on and confirmed the leak. He informed me that he could not fix it without me paying to have the freestanding tub moved and replaced by them. This is not covered under the home warranty. I called First American who said they only fix unobstructed plumbing. The plumbing is the freestanding tub!! It is not obstructed. There is not cutting into a wall, floor or ceiling!! It is fixing the connection of pipes to the tub that stick out of the floor. Waiting to be connected to a supervisor to put a new spin on their coverage. SCAM!

This is the worst service experience of my life. They were unable to accommodate a working woman's schedule. They expect customers to sit at home and wait for service providers for a 6 hour window. The customer service representatives are sexist, discriminatory, and tried to blame me for their incompetence because I as a single working woman should have someone available to sit at home for a 6 hour period of time during a weekday to accommodate their schedules. They made blatant misrepresentations over the telephone regarding service calls and complaints I had made to the company. They refused to send me to customer relations. The worst kind of company. They just don't want to work, fix appliances, and don't want to pay for the cost when you have to get someone else to fix the washer. Their incompetence has essentially constructively evicted me from my home.

I had a good experience submitting a claim over the phone with First American. The claims reps I worked with were very professional. While it took two days to get the contractors out, they were okay.

My experience submitting claims with First American has been very good. The processing was done very quickly, so I'm very happy with that. I usually do it over the phone and then I get a call within 48 hours. The contractor comes in within a week. The contractors I've had have been very good too. I'm very satisfied with First American.

Worst company. Run. Run far away. They will steal your money and will never care for you as customer. All lies and deceiving tactics to get you Screw over and over. You better off hiring handyman than going with First American homeowner warranty. They are First Crap company. They work with ** Sears. Scheduled 6 appointments and none of the tech came to home.

I've made hours worth of phone calls, several attempts to chat with a solution focused representative, and have had no luck. Made efforts to resolve with supervisors, that was even worse! I was offered only 1 appointment for a tech to come repair my washer/dryer, and when I requested another tune slot, or other tech company, I was told it's my responsibility to make myself available to their schedule, with no option for another time. I've made numerous attempts to resolve, and have been hung up on, left on hold for altogether hours, and have been told these are actual supervisors acting like this. Now I checked online to see my service status... And somehow, my service has been flagged as "Completed" but that's impossible! I've never had an appointment scheduled, not had anyone fixed my machines.

During the first year of purchasing our home, we filed a claim with First American Home Warranty (First Am) for our HVAC unit that stopped working. It was January, we had a newborn, and it was freezing! They sent a subpar contractor out who had to make several house calls to assess the issue properly. Once the part was ordered and installed, it failed within 2 days. They came back with a supervisor and assessed the same problem, ordered the same part, and subsequently installed. It failed again. After several calls, and hours combined of waiting on hold with First Am, we spoke to someone and demanded a different contractor come out.

I was told today at noon by Pedro from First American Warranty that my total out of pocket costs would be $455 for and new Dual pack because I had purchased the best warranty and the upgrades. The AC company is now telling me it will be $2500 out of pocket and that the warranty company gave him that price!! I have been on hold with Felicia for the last 37 minutes from First American while she looks into it and the hold line is complete silence... Wonder if she sent me into dead space or something... So far I am not happy... I am hoping this gets resolved and that Pedro honors his quote. He said the line was a recorded line and I asked him twice about the out of pocket costs to verify that. They need to listen to their recording to know what their employee told me and they need to honor it.

I have had FAHW for the last 14 years on 2 different houses. For several years they were excellent and I recommended them to everyone that was in the market for a home warranty. Unfortunately they have gone downhill over the last 2 years. The contractors they send out now are marginal at best. The previous contractors will no longer do business with them saying that they are too hard to work with and want to shortcut repairs.

This company is a fraud and is not worth dealing with. We have had coverage for a year and the first time we tried to file a claim was an absolute disaster. We have 5 people in our house and my wife just had major back surgery this past Friday. Today, Tuesday the water shutoff valve split in two, literally split in two and I have the ball from the ball valve in my hand. Since the shutoff valve is on the other side of the water meter, guess what...yep! My problem. So we have no water to the house and noticed this around 3:00 pm.

FAHW chose to get a second opinion which resulted in a decision to replace the water heater. I now think that Modern Plumbing chose to collect an easy service fee and write a false report. Mechanical and More were honest, fast and did great work.

I have tried to use them twice. Each experience was not customer friendly and proved useless. The plumber they sent was unqualified and wanted to charge me triple what I ended up paying from an outside service. I have yet to get a service person to my house for my oven problem. The first service call was scheduled between 10:00 and 2:00, the service person did not call until 2:00 and stated that he could not be there for another two hours. This was not going to work. So he was able to schedule me for a Saturday afternoon. He canceled that due to weather.

This company is a joke! Had issues with my pool filter, they send a tech out after waiting almost 2 weeks! Tech comes out and states we need new media cartridges and a new PSI gauge up top. Long story short, they deny the cartridges but approves the PSI gauge. Their service provider never comes back to fix the leak on the PSI gauge. So I let it go think well the gauge is a $30 fix, at least they are not charging me the $75. HA! Here comes the bill for $75.00. I call them up and explain that they had not completed the job, no fix to the situation. Next I get a bill that is now going to my collections, I call back in, mind you this is already 3 months after the fact. I speak to a manager, he reviews my account and apologizes as he can see this was a mistake on their part. He said, "I'm going to waive the $75 fee and get the service provider out there to complete the job that should have been completed 3 months ago."

I insured my property with First American just in case anything major went wrong and I usually have a positive experience when submitting a claim. Their claims representatives were always good. It takes them within a week to send a contractor out, depending on the urgency of the need. The warranty always paid for itself, almost every year.

The home warranty I purchased said they would replace or repair any of the covered appliances in my home. That included my hot water tank. If something broke they would repair or replace for $75.00. When my hot water tank started to leak I contacted them. They sent a company out and the quote was $1,800 out of MY POCKET.

First American has been very quick to send out any type of help that we need. I call the same lady who's super sweet and always on top of getting us help. I've had to call her on two different issues. We were having issues about our water heater, but we figured out it was something else. And they got that all fixed within just a couple days. Our pool pump was also having issues. The technicians that were sent out have been really nice and helpful. They've done really good work too.

I telephoned today to follow up about a request to receive service for a broken dryer. I was told verbally that my request was denied because I had an unpaid service fee. The company promised to reimburse me for the service fee I paid when no one came to service my washer and dryer. The company scheduled several visits with Sears. AFTER several no shows, I was asked to pay one additional time and told I would be reimbursed. I paid as requested. No reimbursement. I continue to pay the monthly contract fee for the warranty but I am unable to get my dryer serviced. Every request takes months to resolve and the customer service agents are unprofessional. Today, February 7th, the agent yelled at me and even hung up/disconnected the call when I asked her to refrain from treating me in such a way. I am sadden by the misconduct. My call was placed at approximately 5:15 in the evening. This behavior is unacceptable.

I have been using First American Home Warranty for almost a year and we've been happy with them. Submitting a claim was really easy. I just call them and the guy they sent out came the same day. He was great, and he ended up replacing the unit, so I got a brand new washer. Although it took a couple of weeks to get the unit replaced, that was because we were out of town. So far, we've only had one claim and First American dealt with it quickly, and they were very professional. As long as they’ll let us stay there, we plan on staying there.

Two weeks ago we contacted First American in regards to fixing our dryer and it was on a Sunday. We set it up online and got a confirmation email that Sears would be out at our home Monday between 10-2. I took the day off and Sears did not come. I called back into First American to tell them Sears never came. They contacted Sears and Sears stated that they supposedly came to my house but no one answered (completely false. I was at the door). First American then said the next appointment I can get is Friday between 8-12. I questioned them as to why I would be penalized since Sears never came and I was at home. They had no answers.

I had this guys as my home warranty company for a few years - they kept renewing my contract without notice. Almost every vendor that came out was dishonest and not rated very highly anywhere else. The final issue was my AC unit. After them continuing to deny the claim I had to escalate it to someone for approval. After my tenant being without AC for days in Arizona they finally had a contractor come out. This contractor was rude, left debris, and failed to fully complete the job - they left a hole on the roof where the transition goes. Once we caught this, had it confirmed with another company their vendor refused to make the issue right and First AM failed to make it right as well. I wouldn't let them send a vendor to my house ever again, it makes me question all of the warranty work that was ever done on the house.

The beginning of December 2018 we started having problems with our heater. It was the first time using our heater for the winter months as we had just moved into our house in June. We contacted our home warranty company First American and stated that our heater would turn on and about 2-3 min later would shut off automatically without ever warming up the house. They notified us that they would get a repair company to look at it. A few days later the repair company sent to us was Platinum Repair. The technician that looked at it said there was nothing wrong with the heater that it was the filter and that it was dirty and needed to be replaced. He messed with a few things and the heater came on and we were good for three days.

I'm writing to warn others about this company. I had filed a claim for service two months ago and paid for my services upfront with credit cards. After a poor experience the charges were reversed. And then the bills started coming... I figured this was a clerical error and it would be reversed. When the last letter came, it threatened to send me to collections. This threatening letter gave no detail regarding the charges. Further, when calling I was simply told my "service fee was due", and they were unwilling to send me a report on the charges. Again, I paid upfront. Had a poor experience and the charges were refunded. What is sad is that I thought the company was legitimately trying to do the right thing. Unfortunately, this isn't turning out to be the case.

I'm a Realtor and we use First American exclusively. We went with them because the boss uses First American and knows the people personally in the San Diego area. So far, I had a good experience submitting claims. I always do it online and everything seems to be fine. Usually, it takes two or three times checking the parts and diagnosing the problem, ordering the part, coming out, putting them in, and then having to come back with another part. But that would happen any time you try to fix small appliances. Also, it would be helpful if the technicians sent out are able to speak English.

We were recommended to use this warranty service when we bought our house. We have had several issues with different problems they are supposed to cover. On three separate occasions I have had to fight to get them to actually service things that are covered. They drag the process make false claims and send inadequate service techs and repair estimators. Our refrigerator went out and they took 27 days to repair it. Along with countless phone calls and service requests. Our roof leaked and they said it was due to another company and they refused to service it. It seems their game is, if they make it hard enough to get service you will go elsewhere or opt to pay for service out of your product. They do not provide the warranty service they promise. NOT WORTH THE MONEY!

I would give these guys a negative 5 star rating if I could. Been a customer for 10 + years and in my first home years back they replaced things and had reputable techs and good customer service. They replaced a water heater, garage spring, dishwasher and serviced the AC issues as I had an older unit. Times have changed!!! NOW they make you wait forever to do anything hoping you will pay to fix it yourself... Or pass the buck and state they will pay for the item but none of the labor and "cost to bring things up to code" so they can overcharge to cover their costs.

Customer service is the worst. We had a light switch that went out and since it was an upgraded switch that the builder installed it was not covered. The light switch was $40 compared to a standard switch at $5 and we told First American we would be fine with the $5 switch and they refused to install it. We had a toilet leak in another house and the repairman they sent out looked like he had been sleeping in his car with all his tools. Just check out all the negative reviews on Yelp and it is hard to understand that this company is still in business, let alone have an positive reviews.