First American Home Warranty Reviews

First American enrolls low-quality contractors and gives them an exclusive arrangement, so when poor quality work is done on your claim they simply refuse to send someone else. FA won't tell you this is how they operate and will instead repeatedly tell you the lousy contractor needs to be given 'another chance'. When the contractor for a garage door repair never returned to finish the job I spent 6 weeks calling FA going in circles. The phone reps are useless and no one at FA ever followed through to get my claim resolved. I gave up, cancelled my contract and called a handyman to install a $15 part I bought online.

Submitting a claim with First American over the phone is fine and their follow-up is thorough. Everything with the contractors who have come out has been fine as well. They've been respectful of my property when they come in. I've only had one issue where I had to wait a week for parts, but that was about it. I would recommend First American Home Warranty.

In December of 2018 I called to have a built in Ice Maker and Refrigerator repaired in my Bar area. It was covered under the additional Refrigeration addendum. After 4 months an multiple phone calls, First American decided that both units were not repairable. Our maximum payout for this addendum is $1000. First American quoted a section of the contract that states "Homeowner and Buyer may agree on payment of cash in Lieu of repair or replacement. Payment will be made based on Company's negotiated rates with its suppliers, which may be less than retail." "In accordance with this provision you will receive a check in the amount of $827.99."

Someone recommended First American to me and was pleased with them so I got them too for security in my property. So far, I have had a good experience when submitting a claim. It is easy especially when I do it online and I'm always contacted the next day. We have also been blessed with the contractors showing up in a timely manner. They have been all okay.

When we purchased a house in North Carolina, the sellers gave us one year of the home warranty from First American as a gift. Our experience with them has been fine and the reps we worked with have all been wonderful. Two weeks into it, our dryer quit working. It was confusing at first because I didn’t realize that you couldn't just call your own person, that you have to go through First American and they assign someone. Once we figured it out, it was fine. The guy came out right away and fixed it in no time.

I bought a house and one of my friends told me about First American. It’s easy to submit a claim. I usually do it online or call someone. The reps on the phone are professional. I have no problems with them. But it takes a while to get a response from the provider. But the few times I've used them, it hasn’t been a big problem and it was taken care of.

Updated on 04/30/2019: I wrote a review on April 20, 2019. Today is April 30, 2019. It is still not resolved. I keep getting the runaround. My case officer will not and has not answered a single call from me. They are suggesting fixing it by Friday May 3. This will make this claim about a month. This is the second “estimate” I have received. It will go over a month if not resolved by next Monday. This is not a good way to keep Tenants. I just want this resolved and it is very obvious that I am not a priority at all. If it goes to Monday this will equal two full months out of five for this year with no HVAC. This is a horrible experience.

Both of your servicemen who called on these two orders were punctual, polite and effective. I must give extra praise to Alex, who has now called on us twice and was able to manually repair the failed device without needing a second call. He is an amazing diagnostician of problems.

I use First American Home Warranty (FAHW) for my house and pool. During the year period, I had several issues with my AC and pool. More specific, the coils in the AC unit rusted and leaked metal flakes into the drain lines. This also caused the drain lines to clog and overflow. The overflow caused water to leak into my ceiling causing extensive damage. When the tech submitted a report to fix the coils, the total came to $3k. My out of pocket expense was $2k and the cost to FAHW was $900. I had to pay to install all the other parts necessary to get the unit to work with the coils including ductwork, disposal, Insulation, etc...

Samsung refrigerator repair. Bought house in November. Unit worked, after a month it partially worked. Would freeze then defrost every other day. Sears technician came, fixed what he thought was problem, he came back and suggested the main board was not working, ordered a new unit. Another tech came and installed it in February, it did not work, still another tech came and suggested that the board was not working, new board ordered and installed in March. It now works and has not defrosted once since then.

I had a very poor experience with First American. My water heater started leaking and their tech said it needs to be replaced. He said it will cost me $535 out of pocket because the modifications are not covered. FA said they are paying the plumber $622 for parts and labor. Plus I paid $75 for visit charges. So cost of replacement through warranty is $1232. My local plumber quoted $800 for replacement. Why should I keep warranty. When I asked how much they would pay me for cash out they said $501.50. So they would pay their customer less than the contractor. First American is total rip off. Stay away and hire your own contractor.

Over 27 years ago, I bought one of my homes in Las Vegas, I was aware that there was a buyer’s protection warranty with the house that I purchased under assumable loan. After I made purchase of the home, I inquired on keeping a home warranty within the first year. The warranty at the time was given to my wife and I for one year after the purchase. After consideration, within that year period of living in the home, we decided to pursue a home warranty on our own, and we chose First American. When we did the research, we came up with it and we’ve been with them in our two homes since.

First, every claim we have tried to put through, they find a way to charge $75.00 fee for someone to come out and say that it is not a covered repair. AC system we paid extra for, ducting, and when we have a problem - it is not covered. This time, the oven has failed, they sent out an inspector who confirmed it must be replace. They ordered the oven. Another company comes out to install it. This new company says the oven they ordered is to small and will not properly fit, but they have the correct oven, just call First American and have them order the correct one. I called and was advised that they do not replace with the same sized oven, they will not order the correct oven. The oven they sent has a list price of $1800.00 plus install. So I asked about a cashout, then they told me that they will only cover $800.00 on a cashout due to that is all it would cost them to replace it.

I have never had a worse customer service experience in my life. First American has zero structure. 1 person writes the claim and every time there is an update another person handles it. They are very slow and contract with terrible and poorly rated contractors. Our dishwasher broke about 4 months ago and it took them a month to get a contractor out to fix it. 3 week ago the dishwasher broke again, same problem. After paying another deductible and taking almost 2 weeks to get an appointment, the appliance tech said it was an electrical problem. An electrician was assigned to which he said this is 100% a dishwasher problem.

I was comparing the other policies and First American had the better one. Submitting a claim is easy and all you have to do is either call them or do it online. However, there are some issues with the website in paying the claims and some glitches such as hard to find certain things. We had both good and bad interactions with the technicians.

We are extremely dissatisfied with the service, or lack there of, we've received from First American. The most recent incident was when our water heater burst. This was an emergency repair needed because our family room was being flooded causing secondary damage so we needed a plumber to arrive immediately. However, I did immediately call to place a claim and was given a work order number. I was told by the representative at First American Home Warranty that he would put in the request for an exception to reimburse our out of pocket expenses, and someone would get back to me within 24 hours. No one got back to me. I called back and eventually spoke to a supervisor who asked me to send the plumbing invoice, which I did.

I'm very happy with your services & the technicians that you use, very knowledgeable & very professional. I will definitely renew my home warranty with you. I will like to know if I can make monthly payments for my renewal.

Clothes dryer replaced. Excellent communication, customer service and work completion! We are 100% satisfied with every aspect of our relationship with First American. Thank you for the years of reliable service that always more than meets our expectations! We are happy to recommend First American.

Their virtual assistant isn't helpful. You cannot contact them through their website unless it is a service request and phone operators don't know all the answers. I was going to renew my warranty and add coverage. Their website will not allow me to add coverage. Now I get to run around trying to figure out who can help me do it. It may not be worth it.

Water Heater replacement. UNIMASTER Service was excellent. Warranty didn't cover all the costs of the replacement which was unanticipated. In addition, water damage as a direct result of the Water Heater failure wasn't covered either. First American should consider adding this coverage as part of the basic plan...no surprises!

We have partnered with First American for over 10 years and with 2 different locations. They have always been a pleasure to deal with and have resolved claims efficiently and satisfactorily each time we have reached out to them. We would recommend them highly!

I have been a customer for over ten years. Recently (last 12 months) we have seen this company adopt policies that either prevent items from getting fixed, or making excuses not to honor their contracts. Case in point, we paid for garage opener coverage, and when it went out, First American claimed it could not find a garage door contractor. It said they would reimburse us for the cost of the repair. So, we hired the contractor, sent them the invoice, and they asked for proof of payment. We had to order the cancelled check, which we also provided.

My refrigerator has been broken for 3 weeks. They did not check the availability of the first technician. When I called the technician they said they could not come for 30 days. I called First American and they assigned a new technician. He came out and said we needed a new compressor. Instead of resolving my problem, they assigned me the first technician again, who couldn't come for 30 days. I called First American back and they sent me a different technician. He came out and said we needed a new compressor. Tomorrow they are sending a Sears technician. I called First American and asked if they were bringing a compressor. They had no idea. The staff is absolutely useless. I will cancel when the contract is over.

The previous owners of the house we purchased had First American on there so we continued to renew it. We used it the first year for a new hot water heater and we've used it for multiple issues since then. When I’m initially registering a claim, I usually call. But if I end up having to do an outside contractor, I submit my invoice via email. For the most part, the reps have always been really helpful and accommodating although this last one that I dealt with for our dishwasher was maybe newer and wasn’t as familiar so it took a lot longer and there were lots of repetition. But we ended up getting what needed to be done, done.

Just wanted to add my lousy experience with First American. I had a central heater AND a water heater break under their warranty. Because it was water and heat, I felt it was pretty urgent to get these things fixed and get heat and water back. I got people in to look at these things. They both had to be replaced. I got the least expensive options. They were reputable businesses. I got receipts.

We researched to find out the companies that had good reviews. First American had positive reviews. Submitting claims with them has been very easy to do, and they’ve been respondent to our needs. When I called in, I spoke with a rep with good customer service. The technician who came out was very knowledgeable. He helped with the refrigerator that we had outside the garage, and he was able to explain what he did. He even left the old part so we could look at it. It was also a same-day repair. He had everything he needed. Hopefully, on our next experience that we’ll need First American, they’ll be sufficient as they were this one.

Completely useless for everything except for maybe your kitchen appliance. When our furnace needed to be replaced, they were willing to replace it but our out-of-pocket expenses were almost $3000 and the portion they would cover was only $800. Apparently they live on a completely different planet where they could purchase a furnace for $400 and only have to pay $400 to install. It was like pulling teeth to get them to even respond or do anything about our claim. It took me negatively reviewing them on their Facebook page for someone to finally take care of us. If you want to call it that. Not one company we contacted could replace our furnace for under $4500.

I purchased First American Home Warranty policy on February 28th. I live in an older home and lost my husband of 32 years last June and wanted some peace of mind. My policy became active on March 28th, after 30 day wait period. On April 8th I came home to water pouring out of my water heater. I filed my first claim with First American. They sent a plumber out the next day. He spent less than 10 minutes at my home and said he needed a work order and would return next day to address my water heater. I received a phone call from First American the next day telling my my claim is denied due to a "preexisting condition".

The contractor, The Plumbinator, was exceptional! Pat, the owner/operator, arrived on time, was professional and assessed the work needed to be done. He returned a couple of days later with all of the equipment and parts he needed. He successfully completed the job within a couple of hours, and he left the bathroom clean and with a working toilet. I was very pleased with this entire process!

I was very pleased with the promptness that First American managed my claim. I was also very satisfied with the service provider. I found that First American response was quick to coordinate with service provider. In addition, the service provider was very diligent to resolve.

Your sales executive, Rosie ** was fantastic. We had a problem with the first contractor, Centurion Appliance. We called Rosie and she arranged for AG Appliance to come out and they took care of the problem in a timely manner.

I wanted to reduce my expense and my lawyers told me about First American. It was very easy when I submitted a claim and it took a day or two to have someone come out. I was satisfied.

Tub and 2 sink faucets were repaired efficiently and in a timely manner. The tech was very friendly and professional. Customer Service was excellent with follow-up. We are very happy with our decision to keep our home warranty, with First American, in place.

My wife and I have six properties and we started using warranties for rent properties. We decided to use First American for two of them and it worked out well. You can submit a claim online and their website is easy to understand. I get text messages and follow up calls from them. They're better than the other group that I use and they continue to improve their service. Their representatives are always very polite and informative.

I've had the First American Premier Plan for years. Their online claim portal is quick and easy. The system is organized. They have a repair company call the same day or next day and each company has got the job done successfully in a reasonable time. I've had many home repairs fixed via First American, so I feel it has been worth the cost so far and would recommend it for homeowners with limited time and homeowners that don't want a surprise bill for an unexpected problem.

We were having plumbing issues with our tub. I called First American and they put a claim in for us and within a few hours we were contacted by a plumbing company. They scheduled a time to come to our house within a day or two! Highly recommended First American. Got our problem solved promptly.

First American gave us the most bang for our buck. The claim that I had for my dishwasher went well. There was something that kept breaking about four or five times and it just wasn't resolving itself. But First American made sure it eventually got fixed, and I only had to pay the one-time fee. I didn’t have to keep paying, so that was nice. I've been happy with my experience and I would recommend them.

I have been very pleased with American Warranty. They have kept in touch with me the entire experience! Would and have recommended this company to my friends. We will have working Frig and soon a new Oven cannot wait and the process was great.

First American Home Warranty came highly recommended from a friend and I’ve been with them for about five years now. Although I wish they covered a little bit more, they cover almost everything and their contract is very accessible online, so I know what is gonna be covered or not before I start to file a claim which is very helpful. One that is annoying is their automated system for trying to pull up my account. It's actually easier to go online and file a claim versus trying to do it on the phone. But other than that, their rates are good. They're not the cheapest, but they're also not the most expensive. They work with quality repair people. First American Home Warranty is doing a good job.

After I paid your unjust service fee which was cancelled and you never provided service for because I was so tired of dealing with it and I also was sent to collections. You still haven’t taken me out. I am just done with this whole process. Victor your representative gave me false information and sent me to a department that was closed after answering no questions for me. Luckily I got a nicer young woman who told me she would help me. Overall, awful awful and awful service. To other customers— your contract renews automatically so please be careful!!!! These people are terrible and thieves!!!!

We purchased our home in the last week of June 2018. At the beginning of July we started noticing that the a/c unit which is located on the roof wasn't working, no cool air flowing in the house whatsoever. We were assigned to FAHW when we bought the house so I called to schedule someone to check our a/c unit. I had two different A/C companies come and check my a/c. A total of three separate visits and both companies stated everything was in working order. No issues were found. We never got the A/C to work properly. I was so frustrated and fed up with their excuses.

I have two appliances that broke knots simultaneously. My microwave broke over a month ago and it’s still not fixed though we have had the contractor out twice already. Now the part they say they need is on back order. I told them I will take the cash out option for the repair and go buy a new microwave because I have no idea when they will actually repair it. They told me they could give me about $60. I looked up the parts they have ordered and they total about $300 so more than what it’s even worth! No one will listen to me or seems to care that they are not keeping their end of the contract.

First American is great and they are much better than American Home Shield. First American have people that really know the issues and what to do and the service is done properly. If there are any additional charges, they are limited. The monthly service fee is the same as with American Home Shield, but the extent of coverage with First American is greater. It is a better value for the dollar.

I have had SO much trouble with this Home a Warranty company in the last couple of months, the phone reps are useless, unknowledgeable and no help in getting claims successfully completed. Beware of this company and their warranty!! I had a broken faucet and they sent an incompetent plumber. They tried to charge me for this plumber and the replacement plumber even though the first guy made the problem worse! I was then told me I could accept the builders chrome aka. Cheap standard faucet or buy an upgraded faucet out of pocket.

After requesting service for our garage door that would not open after breaking a few months after buying our house, First American sent out a garage door specialist to take a look at the damage. The garage door opener was old, loud, and clearly dying. The specialist informed us that since the motor still “worked”, any services he provided wouldn’t be covered by the warranty—only a garage door opener motor replacement. This was the case even though the garage door opener could no longer open our door after having worked for more than 30 years before we moved in and several months after having moved in. We reluctantly agreed to his garage door repairs, which cost several hundred dollars, because we needed our garage door to open.

First American has good, fast service. It's easy to submit a claim and they respond right away. It was also really good dealing with their technician. I had one experience with the electrical guy and the plumber was a B+. They were gonna have to call back twice. Still, I'm happy with First American. In fact, I'm planning to buy another year. I recommend it too.

First American has always had good people assigned to us and I'm not very handy myself so it's really good to have somebody that I can call for just about everything that happens. First American is really prompt too. They get a company hooked up and if the company doesn't call within a couple of days, I have their number and we get things working. The technicians who have come out to our home have all been great. They're very professional. They know what they're doing and they explain it to me quite well. Most of the time, it's a mystery to me too. It's good that they can explain it in words I understand. They get things done and if they can't do it right then, they would tell me they have to get a certain part and that they would be back in a number of days.

Both bathroom sockets were not working and were properly fixed in record time! Lumens Electric is honest, effective and efficient. I highly recommend them! Thank you Frist American Warranty for making this experience painless! I highly recommend First American Warranty as well!

The representative from American Home Warranty was very helpful in taking care of my request and seeing that my problem was scheduled to be taken care of promptly. This is the second issue I have had and they really make sure you are satisfied. The companies they deal with have been very courteous and considerate. They handle the problem quickly and efficiently.

I think they need to work around my husband (Miguel **) and my (Kathy **) schedule. I work 12 hour days and my husband works weird hours. It was very bad for our health when the toilet was backing up in the house. They didn't come till a Saturday.

Replacement of Hot Water Heater. Other than not advising us what was to be done in a timely manner we were happy with T & N Plumbing. He came out. Said he needed to order a part. And then did not hear anything for 10+ days. We called in and found out they decided to install a new unit. Not replace a part. (30 yrs old unit). So would rate 4 out 5 stars.

Mr. Jerry ** of Cannon Electrical Company was absolute FABULOUS! He visited our home for an electrical issue. He was on time, efficient, accurate and wonderful personality! Thanks for sending someone so nice and Knowledgeable! Good Job! Very Easy to deal with.

Pool heater stopped working. Called First American. Filed a claim. The heater would come on and then turn off almost immediately. They sent out a contractor who looked at it and said that it needed a valve replaced and then left. After 4 days, I called to find out the status. First American tells me that the case is closed, that the contractor says there was debris and smoke coming out of the heater. I don’t have any idea what he was talking about. That was not happening and had nothing to do with the claim. First American gave me no explanation other than they would contact the contractor. This type of thing happens every time I have ever filed a claim. Horrible company.

I appreciate First American warranty service. Although expensive, especially with the added cost of each $99 Service Call Fee, the response has been immediate. I'm paying for peace of mind. I would like to suggest that First American Home Warranty offer, for free, a seasonal heating service check-up. I recently paid $50 for a heat pump spring check-up.

First American Home Warranty always delivers. The contractor they chose to fix our hot tub did a great job but there was miscommunication so the job took longer than expected to be completed. Once it was completed though our hot tub runs like a gem!

The majority of positive reviews here are fake, just take a look at Yelp to see what people really have to say about these scumbags. Do not do business with this company! This is the worst home warranty company ever! Our water heater was not working, the first person they sent out just glanced at our water heater and said the vent was blocked, and that they would not cover the repair. He didn't even try to turn on the water heater, or test anything, then he said that we owed him a bunch of money for the diagnosis.

Broken furnace. This review is only regarding my most recent incident. Every other interaction with FAHW has been great. We received a CO alarm in our house 1 week ago - the issue is still not resolved and we cannot operate our furnace until it is fixed. I have two children (1 & 3), with nights that have dropped into the 20s over the past week. Thankfully we had a space heater for their room. Everyone has been very nice and has tried to help, but my frustration is that after a week, given the severity of the issue, it still hasn’t been fixed. Part is ordered, but still not in - they did overnight it, though.

I've filed a claim online for a water leak in my home and paid the deductible. They were fast to send the contractor. The contractor didn't do anything. Didn't even open the water and he said that he is going to submit a request to dig into the wall and he will come back after he got the approval, I waited for a week and then I checked the claim status and found out it's marked as completed!! Called the customer care and they said that I have to clear the path for him to get access to the wall which is fine for me even though no one contacted me and they just change the status to "fixed".

I've had continuous coverage on my current house for about 5 years and previous had it on another home for about 2 years. First American has saved me money every year and while you do end up waiting a couple days longer for contractors to come than hiring them on your own, the savings are worth it and the contractors have always made repairs to my satisfaction. To get the best value, you need the highest plan, otherwise, it's not worth it.

The customer service we receive is truly first class. They even answered the phone on a holiday! They schedule all repair services as quickly as possible. I would definitely recommend to all persons looking for a home warranty. I have had two different companies and they are hands down the best!

I have an outlet that is not working in my living room and a fixture in the basement that is also not working. I have had an electrician over to fix the basement fixture before and it is not working again. The wall outlet has not be serviced before, the breaker in the main box has not been tripped but has been reset. I made a service request through FA and paid the fee. A couple of weeks later received a refund of that fee -- no call back, no message that there wasn't anyone available. Why should I pay monthly for insurance if I can't get the things in my home fixed or even an update on why they can't. I will be finding new homeowner's insurance if this message is not returned and I do not have an electrician fix the problems mentioned.

Wall plug not working. Electrician came and repaired the plug in about 15 minutes. The only reason I didn't give 5 stars is because he said he couldn't repair the plug because there was a piece of tile in the way. My daughter told him to just remove the small piece of tile. Instead of asking if it was okay to remove the tile, he said he couldn't do it because the tile was in the way. My daughter just told him to remove the tile and repair the plug. Which is what he did and everything worked out great.

My old washer had to be replaced. Everything went well. Got my new washer and loving it so far. The company who deliver my washer was very pleasant and professional. I didn’t have any problems. They came and delivered. They did a good job.

We had to have three claims written in Jan, Feb, and March of this year on our furnace. I called, as I had no paperwork sent to me as to what was fixed on what dates. They said that they would send me the paperwork, which I received last week. All it stated was " Furnace Repaired." No dates, NO description of what was repaired or the part that was replaced. I feel that this is unbelievable to me that your company does not give it's customers records of what was done and when.

I normally submit my claims online with First American Home Warranty and their website is easy to use. When I filed my first claim, I spoke with their rep and their customer service was good. The technicians that they’ve sent were good too.

I have extended service. Was told last year you would replace cooler. Have work order you are sending Rose heating and air. Got a phone call from a witch that said I am not covered this year. I want someone out here today to fix the front porch overhang your employee fell through the green material and was hanging there I quickly got the ladder and kept JOSE from breaking his neck. This is FAR from being OVER!!!!

Just purchased a home built in 1940. We went to replace a light on our porch. When we took the old one down the aluminum wiring disintegrated in my hands. We felt it to be very unsafe so we wanted it checked out. We submitted a request that stated it was "outside" by our front door. Now we didn't want a light installed. We just wanted to see if it would be safe with that wiring. 4 days after submission we get a call from the "electrician" and it took 8 days and a missed appt by them to come over. Guy shows up with NO ladder so I provide one and before he even looks at it I have to pay him the $75. He writes up an invoice before he even looks at it and then pulls the wires down out of the ceiling and leaves them hanging out says, "Oh yeah that needs to be fixed. I will have to submit and we will be in touch."

I'm a real estate broker and have built and sold over 1500 homes during my career. I talked my 90 year old father in law who lives in Henderson NV into purchasing a warranty from this company. On 3/30/19 his 3 year old water heater began leaking and I told him to call FA to have a plumber come out. The plumber arrived today and said that the unit needed to be replaced. Then he informed him that it was his company's policy to replace the water lines, exhaust flue and gas line for an additional $520.00 (about 30.00 worth of parts) no matter if the lines or the flue were in near new condition or not.

I have not had hot water since 3/29/19 and have called First American Home Warranty for 4 days. Told today, 4/1/19, to get my own plumber and they would reimburse me - which I am not comfortable with any part of this warranty company at this point. And the sad part is I've paid it for 3 years thinking it was legit. Hopefully they will be but at this point, NO - and to top it off, they are in Central America and not the USA like they advertise. I have no other way of reaching them but via one telephone number that rings in Central American and wanted this escalated as we have had no hot water for 4 days and was told, "We will not provide any other number," and basically, "You are toast." I think they want me to get frustrated and just pay for it and cancel my warranty policy - like 99% do so they make tons of money - but I'm not going to do that.

I’ve had First American for as long as I’ve been in my house and my experience when submitting claims for service has been good. However, I had a problem reaching the contracting company the last time. They didn’t answer their phone and there was no way to leave a message. I contacted First American, but they were unsympathetic and they said that I just had to wait until I hear from the company. I asked to talk to a supervisor, but he was worthless, and that is what I didn’t like. Overall, my experience with First American has been good, but the last time was a flub. I would still recommend them.

I just recently bought a home that is covered under FAHW. We have a severe plumbing leak under our home that has caused a total loss of water. I called FAHW on Thursday, 3/28/2019 and was told I would have a contractor assigned within 24 hrs as it was for emergency services. The contractor was assigned and I called Drain Masters Plumbing directly. I was then told they couldn't come out until Tuesday, 4/2/2019. I called FAHW back on Friday, 3/29/2019 and the representative called contractors directly as I was on hold. The FAHW rep then told me the earliest I can get a plumber is Monday, 4/1/2019. I don't understand how this is remotely acceptable when it was placed as an emergency by the FAHW representative. So I'll be going 4 days without water. When I told the rep she basically said there is nothing we can do. Bottom line is do not go with FAHW. Customer service is inadequate and the contractors provided for home services are terrible.

The home warranty plan with First American Home Buyers Protection was part of the purchase when we bought the home two and a half years ago. We've had a couple of claims with them, but it gets a little frustrating when things that you think are covered are not. We have an upgraded package, but it still doesn’t include kitchen appliances, so it is unfortunate because those are the kinds of things that typically require a repair, and it is quite expensive. There are things that have to come out-of-pocket.

FAHW customer service people were like her - polite and responsive!

I had a leak and they sent out a plumber that wouldn't get wet. I ended up calling another plumber and paid out of pocket to fix the leak. Then they started sending me bills for the service fee. I called and told them that a service wasn't performed and I shouldn't have to pay. We went back and forth and I finally gave in and paid the $75 fee. A week later I received a collections notice. I have since canceled my contract with them and have a policy with a better company. If I could I would give zero stars.

I went straight to the saleslady to submit a claim for service with First American Home Buyers Protection and she was quick and it was easy. The technicians came and did the job. The quality of their work was good. I've referred First American out to my clients.

One of the most unprofessional customer service I have come across. No communication whatsoever! I've been dealing with my dishwasher claim for 3 weeks. The communication and customer service is the worst I have ever came across. As I read over some of the reviews and complaints. I can understand why so many consumers are upset with First American.

The contractors that FAHW works with and send out to your house are very very bad. I have had multiple issues at my house. The only thing they ever did correctly and timely was fix my pools heater. I went without a water heater in my house for almost 1 month before it got correctly fixed. All due to their plumbing contractors being incompetent. I had a plumber out at my house at the time to fix a clog (which took a long time for them to fix that issue as well) and as the contractor was there my water heater kicked on and he heard it and told me that we should replace our water heater as it was making a rumbling sound when igniting. I called FAHW regarding that issue and they sent a different plumber out to look at my water heater. The contractor tell me directly that there is a issue with the water heater and he needs to replace the whole igniter compartment.

DO NOT SIGN UP FOR THIS WARRANTY SERVICE. IT'S A SCAM!!! This company is taking advantage of the elderly. They denied anything was wrong with our 30+ year old water heater that was whistling for months. My dad cancelled his contract & we asked that the $75 service fee be waived because my dad didn't understand the limited coverage. T & N Plumbing did NOTHING! Then the claim was denied. It took me a half hour on the phone with them to get to a supervisor. I was transferred 3 time and hung up on. They won't waive the fee. I am reporting them to BBB, Call Kurtis & Attorney general.

During the sales pitch I was reassured that the warranty wasn't too good to be true. I was told no matter what age the appliance is that a repair or replacement will be done. With my luck my "old" washer broke within the first weeks of coverage. I was unable to prove that my washer broke after warranty started so I was told nothing could be done. I spent well over 130 dollars since my warranty started only to be left without repairs. I called customer service about my issue and they gladly sent me to cancellation department and did not offer to explain or offer to reconsider cancellation. The representative in cancellation felt the same. She gave me all the information to cancel and stated I would only get some of my money back.

We had a house for sale and the Realtor got us connected up with First American Home Warranty. It seemed like a good decision at that time and it was a good deal. So far, we've had about three things repaired and the people that did the work have been professional in the way they did it and courteous. I've had good experiences with First American all the time.

Beware!!! On 3/14/19 I Called FAHW. Explain the problems of the garbage disposal and the leaky shower valves. MC Plumbing & Drain came out and told me that the warranty company First American Home Warranty will only replace the garbage disposal with the builder standard. I said, “As long as I get that working I don’t care what the standard.” The plumber then informed me that the fittings are different so I’d have to pay an additional $70 for the modification along with the $75 service fee. He then advised me he had one that would fit in perfectly but it would cost me an extra $90. I told him to fix the valves and I will think about that.

After having and paying 4 years coverage fee for my client condo dishwasher, spent hours to schedule service call and make the tenant stay home for technician, now they are saying, "Your Dishwasher is not covered for missing part which dishwasher need to work." You can guess the rest and decide for yourself.

I will not be renewing my home warranty with this company. Was having an issue with my heater shutting off, and reverting to just FAN mode, no heat. Called and filed claim, shortly had appointment with Quality Mechanical Professionals, the owner Vadim came out and tried to assess the problem. Due to the unit working properly when he arrived he was unable to determine a course of action to fix it. He was very nice and assured me he would not charge me for the visit, and to call him on his cell phone if it happened again. 7 weeks later I get a bill from FAHW for $75 service call fee. When I called and explained what transpired, I was told it didn't matter whether the issue was fixed or not, and that the fee was due irregardless! Ridiculous! Shady! I will never recommend this company ever, and will not be renewing!

Some of my friends at work have First American, and my friend who did all the work looking for them stated that it was the best one. The house we bought is getting older and we decided to get the warranty. I'm 75 years old, and navigating through their website is as simple as pie. I usually get a call from whoever is doing the service within that day or the next morning. I've had some contractors out quite a few times every one of them has been nice and perfect. They let me know what's going on, give me good direction and get the job done. They also let me know what they're doing and what's the best way to go. I've had an air conditioner and pool fixed, and everything’s working fine after the repairs.

We had two claims with First American and the service was a joke. 1) Basement flooded and both furnace and hot water heater went out while I was home alone for 3 weeks with 2 kids under 6. No coverage because I started the repair before realizing I had coverage. (Seems fair they require their repair people but not to offer at least partial compensation for the amount they would have covered? There was full documentation including fire department response and photos.) 2) <5 yo washing machine leaking and dryer had a faulty part that shreds our clothes when drying. Technician applied duct tape to dryer part and told us that was all warranty covers. Washing machine he instructed us to clean with a spray cleaner prior to every wash (which we now do- still leaks. Who has to wash the inside of their washing machine prior to every load?!). I laughed when they sent materials to renew coverage. Save your money.

First American Home Warranty has been covering my home for about six years now and for the most part, I've always been happy with them. I even told my neighbor about this company. Warranties are warranties and they don’t cover everything but they're helpful. There's just one claim going on that I'm not getting much feedback on and I'm having to do the leg work as opposed to them helping me out. It has to do with the ceiling getting wet and water leaking down from the air conditioner through it. One of their contractors did something wrong and another one of their contractors looked at it and said that it was wrong. The contractor installed the condensation pipe backwards so it didn’t drain properly.

I made a claim on 11/28/2018 about my heat not working. I literally got the runaround about parts not being ordered, someone lost the purchase order, the vendor that had the parts didn't receive the email, and all types of other excuses. I called, I emailed consistently for over a month for someone to help me. I was beyond patient with the so-called process that I'm still going through now because I'm trying to get my money back for something that was actually covered under the warranty.

I have always been extremely satisfied with the service I have received from First American. My most recent experience was with a washing machine. When it was evident that my washer could not be repaired it was replaced with a new one. I have always been treated courteously and promptly. I appreciate the updates during the repair process.

Lackluster support, horrible bargain-basement technicians, and an unauthorized canceled contract. If these sound like what you're looking for, choose First Am. I've used two other warranty companies, and have never felt so devalued as a customer. For $600, I expected some semblance of care, understanding, empathy, or even acknowledgement of my frustration. I've had better customer support from my cable company. I could've called my cable company to fix my A/C and gotten as much out of them as I did First Am. Avoid my frustration. Do not purchase from First American Home Warranty.

The warranty had me pay $2,400 for heater repair and warrantied the work for only 30 days. No working heater and now out $2,400 for the their lousy work. They cited their fine print policy when denying to assist me in getting it working again. I had multiple issues with this company ranging from repairman no shows to double billing. Run hard and fast away from this warranty company.

We live out where a lot of contractors don't service and First American allowed us to pick our own contractor to replace our garage door opener and they reimbursed us 100%. At first they were gonna only pay $125 out of the $524 but after the contractor explained to them that the door opener system broke due to normal wear and tear, they covered the full cost! So awesome! Thanks First American!

Found water on the floor at the base of the fridge. Turns out that the drain pipe inside the fridge was clogged. Serviceman cleaned the pipe and showed how to clean in case of recurrence. Service co was quick to respond.

Contractor inspected heating unit on 2/18/2019 and reported my unit needed a new compressor. As of today, no further repairs have been performed. Contractor is now attempting to have me spend between $500 and $8000 to complete repairs. I've contacted two other HVAC contractors who state replacing compressors should require no more than $50 in parts

Great customer services and quick response time! I had a clogged drain in the shower, a faulty garbage disposal, and some other small issues! They took care of all of my issues covered under warranty including replacing the disposal with a new one! I'm very pleased with their service!

Do NOT buy a home warranty from this First American Home Warranty! They will cut every corner possible to make you pay more money in service charges or to fix you appliance in the cheapest way possible to "Legally" fulfill their contract. That means that you might pay $75 service fee for a technician to stop at your house to simply take a picture of the serial number on the appliance and then leave. They might offer to fix/replace your appliance with a different color. So you will end up with a mix of black and white color scheme for your kitchen. SWEET!! You will almost certainly be presented with the problem of... This pump was legal 7 years ago but current laws prevent us from replacing it so you must buy the new Eco-friendly pump that is and additional $1200 over the price that First American is willing to pay. So you are stuck in the middle and have no choice but to pay the extra.

I gave a 1 star but that was for the Major Appliance repair Service Inc. But they did not know what they were doing. They looked at it, decided on a part that needed to be repaired so they put in a new part. It turned out that every time I called them to say it still was not working they would come in and put in a new part - after 3 tries to fix it and failing at it I told them to get somebody in that knew what they doing. So Cody's Appliance Repair was approved to come in and I would give them 5 stars. They came in and within an hour they had it fixed and I had ice. I would not recommend Major Appliance and in fact I never want them to come back and try to fix anything. I want Cody's.

I was able to get a claim filed fast and since there was no contractor available thru FAHW I was able to contact my own and get the problem handled very quickly. The claim was approved BUT it took over a month to get my reimbursement check. I kept getting letters from FAHW that the claim had been approved but no check. Funny that I could get 3 letters in the mail saying that I was getting a check before I could actually get the check. When I called to check on it I was told by that the check had been mailed but it would still take 7 - 10 days to get the check. How can I get letters in the mail in 2 days but no check? They had no answer for that.

We discovered that our water heater was broken at 11:00 p.m. and called First American Home Warranty. It was our first time calling about our warranty, but the automated system was very easy to use. The next day I called back, just to make sure that they had received the work order. The customer service representative was very friendly and helpful and did already have all of our information. They were able to find a plumber to come to our house that day. The cost of the water heater and installation was covered except for the expansion tank, removal of the old heater, and the permit from the city. Overall it was a very good experience and I plan on renewing our warranty.

Fast turnaround times - background checked service techs - 5 stars out of 5 stars. Renewal rates are high and they will not do a renewal rate for friends and family cost special. Would sign up again if they offered 250.00 to 300 less on annual fee.

All locks were rekeyed accept one was missed. They came back out after coordinating time between locksmith and owner. Work was completed. Follow up calls from First American was excellent, and stayed with us until the job was complete. Thank you for the calls.

First American quickly scheduled a visit by a participating plumber in the network to determine why our faucet in the kitchen was not getting hot water, as well as why other faucets had low flow issues. The plumber was able to quickly resolve the hot water issue, and aided in improving flow by identifying aerator blockages as the culprit. For first-time homeowners, the assistance was appreciated.

First American has taken care of my family for 15 year's, and has always done a great job, my family and I are very happy with their service! I plan on continuing to have them as my home warranty provider for the life of my house.

I filed a claim because I had appliance issues. FAHW did a great job and quickly dispatched a technician who fixed my issues. I am extremely satisfied with both FAHW and the technician. I highly recommend First American Home Warranty!

Problem persisted for several calls for service so had to pay the service fee three times for two of them. The issues was not found. They said it was not a problem. The third time was the charm since the motor burned up.

The plastic pipe connecting the refrigerator and the sink leaked. The plumber replaced a small part of the pipe. The whole piece of pipe is under ten dollars at Home Depot... The repair is CHEAP. I complained to the customer service but they said the repair was done according to First American's contract. Also, our sump pump stopped working and we filed a claim more than 3 weeks ago. A technician came and told us that they would need to replace the sump pump. He never came back. After calling the customer service multiple times, I got an email saying 'Piping for the Sump Pump replacement would need to be modified as it needs to be larger'. Our sump pump broke down. We just need a working sump pump...

The AC Guys took care of this in a first-rate manner -- the serviceman had to order the replacement part, and brought in and installed it the next business day, and we were very happy with the service. The ice-maker is now working really well, and for that we are thankful.

As a first time home owner, we truly recommend First American Home Warranty! The claims are conveniently prompt and give us peace of mind! No worries of getting ripped off by other companies. We have used them four times already and they deliver great service!

AVA Appliance Repair, Inc. Technician Gabriel was very professional. His attention to detail and explanation of the issue was very much appreciated. Technician Gabe is what a homeowner hopes for whenever a repair is warranted. Please share these comments with AVA.

First American came through for us. We needed help and had an extremely qualified plumber come the same day. The pay out for our water heater was far greater than we expected. We were very impressed with everyone involved from the plumber to First American staff. Candidly, beyond our expectations.

The man was very helpful and he explained. Everything to me so I understood what was going on. Cleaned up when finished. Checked to see if everything was working. He arrived in time, called before arriving, checked the appliances before making any report. This company is excellent. I have used them 2 times. I recommended them to my friends. This company was recommended to me & I have been very pleased.

I have had First American for 10+ years. Overall I am fairly satisfied with the service and would suggest them to a friend. However, the contractors they assign are not always the best. After a contractor is assigned to me I always check them out with the Better Business Bureau and also read reviews people have posted about the company on Yelp and other sources. At least I know what to expect when they arrive.

Pool pump was making noise and not pumping as good as it normally does. Repairman knew exactly what to do. Repairman replaced bearing and fixed pump. The filter also needed cleaning which they did. They (Two) were polite and efficient.

I am satisfied with the way First American Home Warranty handle my request for service. I was originally scheduled with another provider whose first available appointment was eight days after I called. I contacted Customer service explain my problem and they accommodated my service needs and sent me a contractor within 3 days and on a Sunday which was very convenient for me.

I will not be using FA again. I noticed that the plumber used for two leaks didn’t fix anything. He has no presence online and is cheap labor. I’m still waiting on some kind of manager approval so I can get a trustworthy plumber to fix the problems. I paid $75 each time for nothing. FA didn’t pay to have my dishwasher installed either. The delivery company first messed with my hot water pressure under my kitchen sink, stopped, said no installation was paid for by FA, and left the water pressure. I’m left with a dishwasher on my porch and low hot water pressure. I can’t even wash dishes and have had to spend money on eating out. When the rep with FA said they’d contact the installation company, he found out that the guy who was supposed to install it was on vacation.

The microwave door is basically peeling off and when the service technician came by he said it was not from normal wear and tear. How he came to this conclusion I don't know as there's only one handle to open and close the microwave. Because of his comments you refused to cover either a repair or replacement. Even after calling you refused to do anything about it. After shelling out $75 for nothing. Extremely dissatisfied and will no longer use your services once the contract runs out.

I submit claims with First American online. So far, they’ve been responding fairly quickly, but now I’ve got a part and I’m not getting return phone calls in a timely manner or in scheduling appointments. I spoke with a claim representative over the phone, but it was not the claim representative that I’m having issues with, but with the contractor. I currently have two open claims, one for our water heater and one for the washer and dryer. When the contractors came in, they worked but they found out that a part was needed. So, they ordered a part. I spoke to both of the contractors two weeks ago and I thought that they were gonna call me back. However, in the last couple of days, I’ve called the contractors three times at various hours, and there were no return phone calls. Despite that, all is well with First American and I'm still happy with my experience with them.

I'd recommend First American. Submitting a claim was easy and their representatives were all helpful. I had one guy who failed, but everyone else was super great and everyone tried their hardest to help me out. They usually get a technician out in three days, but there was a time when I requested for a certain day. I was willing to wait and they worked with my schedule. I've had two technicians come out and they were both great. I was impressed with their honesty.

Never will I do business with First American again. I paid $800 for a home warranty for the year. The sewer pipe that my kitchen sink drained into had a leak and water was leaking onto my backyard patio. My sewer pipe for my upstairs bathroom shower started leaking 2 days later. When it rains it pours. I started a claim with First American Home Warranty and their plumber scheduled an appointment between 1-5.

First American Home Warranty has taken care of and of any issues I have had in the three years that I have been with them. Most of the claims were resolved quickly and the only one I had an issue with was my built-in oven. It went out two years ago before Thanksgiving and I didn’t get it repaired until the day before Christmas because whoever came out measured wrong. It was supposed to be a 36 and they sent a 30, so they had to reorder it. I understand that you gotta wait for parts to come in but that one took a while.

I've had First American Home Warranty for a long time. It came with the purchase of the house back in 2001. The price was right and the service was good so I just stuck with it over the years. I go online to submit claims. It's pretty seamless, easy to do, very user-friendly and streamlined. Plus, they follow up very quickly. I usually hear from the repair people within 24 hours and the claim normally gets completed within 48 hours at the most. The folks come out and do the work are efficient, fast and don't waste time. They're in and out as quickly as they have to be. Moreover, the quality of their work has been excellent.

I have only had to call them once for my air conditioner but was very pleased with the service I was provided. They scheduled an appointment to come out quickly and they fixed the problem and order me a new part and had me back up and running fast.

My house was 10 years old and I decided that things might start going wrong, so I backed it up with some insurance. We've submitted two claims over the phone and one happened to be on a water heater. That one went quickly and everything was taken care of. The second claim was on a microwave and I was not happy with that experience. It took four days to get a guy to come to the house and when he finally came, he had to call First American for approval on a part that was needed. When they finally approved the part, it took a week or 10 days for the part to come in. From the time I called until the microwave was fixed, it was two weeks and it cost me $75 out of pocket. For a little bit more than $75, I could have had this guy come the same day and fix it.

I filed a claim with FAHW for a gas leak. An independent, licensed contractor outside of FAHW determined the flexible gas line to my furnace was the culprit. According to FAHW, this is a covered item. However, FAHW’s contractor said there was not a gas leak in the gas line. Therefore, FAHW refused to cover/reimburse me for the necessary repair.

Have called FAHW to service a dishwasher, washer, flooding bathroom water that wouldn't stop, and now water heater leaking for over 24 hours. BE AWARE that the 24 hour service just means someone across seas leaves a message about your problem. It DOES NOT mean your problem will be fixed then. It can take 2-4 weeks to get a part, which FAHW orders -- sometimes, and then ANOTHER lengthy period of time you wait for the contractor to come back. THEY DO NOT ACTUALLY HAVE A POLICY FOR THE LENGTH OF TIME ALLOWED FOR A DEFINITIVE FIX TO YOUR PROBLEM!

I bought the First American Home Warranty service. I need the pest control service in my house but they assign us the worse pest control company in my area. I can't use the service after I check on the internet. These complaints and bad reviews everywhere. Instead I have to cancelled the service and order pest company myself. Be careful to use First American Home Warranty service.

Outrageous hold times, wait times for "vendors" to evaluate issues, and incompetent employees. I've been told a different story by every person I speak to. They will do anything to NOT pay to replace.

I’ve had the coverage with First American for eight months and submitting a claim through them was simple. I went online and set it up, then I got a phone call a couple of days later. The guy that they usually have was so busy that he was not gonna be able to get to me for a week or two. I had a leak on our main, so it really had to get done. It ended up I had to go to an outside contractor. It took three days from when I submitted the claim to when I finally got someone here. I waited a couple of days for their contractor to get back to me but it all worked out good and they paid the claim. I took the bill that I paid and submitted it to them. Then, three weeks later, I got a check.

I was buying a 40-year-old house. I knew there were gonna be some issues. I did a whole bunch of research and saw that First American Home Warranty had great reviews and people said they weren’t bad about paying claims. I took the warranty. I submitted a claim because our garbage disposal just stopped working, and it was leaking through the bottom. I went online and put in a service order. First American gave me somebody. However, that person didn’t do anything more but First American immediately found that out and gave me new people.

The worst experience I've had as a homeowner of over 10 years. I've been dealing with First American Home Warranty for 5 months for one service fee for my above ground spa. They sent out 2 different contractors that told us they cannot provide any service as they don't work on above ground spas. (On our claim it was clearly stated-above ground spa.) We are still required to pay the service fee even though the contractors refused to help us in any way and they no showed more than 3 times. All I can say is stay away from this company!

Tried to use a warranty on a spa heater that stopped working. It was denied because of previous rat damage that was done before we bought it. Thought the warranty would cover unknowns. Guess not. BAD.

This company is the worst. I have had intermittent heat since January. First American just keeps sending out repairmen that seem to find a new issue every time they come out! Just replace my HVAC unit already!!! I think they want my warranty to run out so they won't be responsible for it.

I have had FAW for about 6 years and recently I submitted a claim for my AC unit draining. This is the second call about the same issue. Now they are saying they are not going to cover my claim because contractor submit notes that leak was cause by damage to the pan but both time the AC unit was looked at was by the contractor they send out. They had the nerve to say I should send proof of the conversation I had with the contractor. How can someone send that information. Also the contractor had extra notes on the form from what I originally signed. I'm very disappointed in how customers are be treated. The contractor kept asking, "Are you covered under a 10 year warranty." I'm believing FAW is trying to pass blame.

I have just been disconnected on the phone for the second time in 20 minutes after trying to resolve a problem ongoing for 3 months. I have unsuccessfully spoken to 4 different "associates" as well as communicated twice by email. I'm very sorry that I put my trust in this home warranty service. On the purchase of my new home I requested this company. I had one with this company on a previous home and had only made one small claim. Immediately after this home purchase my hot water heater stopped working. A plumber told me it needed to be replaced. I contacted the company and their plumber was able to get it working but I had to dial up the heat to the highest (marked danger) level. It worked for about a month when it stopped completely. Then the trouble began.

I have been with First American Home Warranty for four years and so far, I have submitted two claims and had no problem. One was for a furnace and the other was for the washer. I called them in and the technicians that were sent out were awesome. They had to order a part for each of those claims and that took a little while. Nonetheless, I'd recommend First American to anybody that owns a home.

Our real estate agent gave us the First American Home Warranty policy when we bought the house. Generally, they have been excellent to work with. Their agents are nice and the service is prompt. However, when I had two pool pump systems put in a year and a half ago, the contractor they hired, Pool and Spa Connection out of Spartanburg, South Carolina, was totally impossible to work with. They wouldn't answer calls, they showed up at my house unannounced and they were rude. I asked First American not to ever send them back to my house again. But when my pool pump went out again, I filed a claim and they sent the same company back. We had the same issues. Finally, I told Pool and Spa Connection to never step foot on my property ever again.

After having paid for coverage without needing to use it for 3 years, I had two issues happen back to back: my washing machine broke and my heat stopped working. I then experienced a complete lack of customer service for weeks. I was assigned service to contractors who didn’t receive my information from American First Home Warranty and when they did, they had the wrong number. I had a contractor diagnosis and issue and then never order the part or call me or AFHW back. I was assured a call back from the top level of customer service they will let you talk to by 10am the following day.

I received the booklet in the mail from First American and I followed the instructions to register on their site. I found the website easy to navigate and within a week from the time that I registered, I had an issue with the crickets. They were coming into the home from the outside. So, I went on First American’s site and filed the claim. Although it took a couple of days, someone called and we scheduled an appointment. The technician from the pest control services came out and asked what the issue was. I communicated what it was and he acted accordingly. He sprayed the perimeter of the property and we haven't had any cricket issue since. I’ve had the coverage from First American since December 28 and once my one year is done, I'll extend the policy for an additional year.

I have been with this company for at least 3 years. This is the worst experience ever. Opened a case with First American Home Warranty regarding my pool pump not working. They dispatched Pure Pools Incorporated located in Oxnard, CA. They sent, Jorge came to my home. He didn’t check capacitor or any other parts. He only opened my remote electric panel with screw driver and touched wires inside and told me that I need another motor. Probably they fix it themselves and sell it for more as refurbished for more, instead of getting paid lower for just simple repairs. I informed home warranty that appropriate diagnosis was not done and I was also given incorrect pricing for LADWP variable speed pump for over $1500 which other companies charge only $200 because of $1000 rebate - which I don’t qualify because I only have a spa and a remote (variable pump can’t be paired with remote).

First American was the first warranty company I had so I stuck with them and I have been using them for 22 years. Submitting a claim to them got easier over the years through technology. I call them in or I do it online and their claims assistant dealt with my stuff. Most of the technicians they sent out were good as well as their quality of work. My experience with First American was 70% positive.

With First American, we can submit claims online or over the phone, and the online is easier. But we had an issue where we put them online and said there was a noise then we paid the money upfront. But when the technician came, he said our noises weren't covered. Why then did they take my money if he wasn't even looking at the stuff? While noises aren't covered, he needs to at least do a diagnosis. You don't just walk in, say noises aren't covered, walk out and have $75 in two minutes. First American has been great about that though. They came back and said they would refund our money. I don't know if they ever refunded the money but then they said they would get the guy to come back out and take a look. Nonetheless, they're great to get ahold of. In fact, they've really been great overall.

Purchased our Home November of 2018. With the purchase we got a home warranty with First American Home Warranty (FAHW) for $430.00. In December went into attic to see what was up there. Noticed an Attic fan. Adjusted thermostat to the lowest setting to get it to turn on. Fan did not work. Contacted (FAHW) to file claim in January 2019. (FAHW) referred us to WOO Brothers Electric. Work Order # ** Work # **. Company came out a few days later.

Using known disreputable contractors, years of poor service. Houston AC Contractor assigned was abusive and threatening to female homeowner... This contractor has multiple poor reviews, including references to home-warranty assignment - FA response dismissive!

Last week, our dryer was drying clothes as usual but they came out smelling highly of natural gas. We did not smell natural gas in the laundry room when the dryer was on or off. The smell was only found inside the dryer during the drying cycle. So, we contacted First American Home Warranty (FAHS) to file a claim. FAHS took our information, provided the work order number and told us we would be contacted by the assigned company.

In four days, it will be one month since Air conditioning unit went out. Initial contractor came out and put claim to insurance company that air conditioner compressor needed replaced and insurance company ordered wrong unit the first time, then second time ordering the insurance company told the contractor the part was ready for pick up so the contractor drove an hour to warehouse and the part wasn’t there. This made the contractor mad and he quit the job.

We were required a home warranty when we bought the house and the ones who sold us the house picked First American Home Warranty. We had good success for the first year and after that, we re-upped the second year. Whenever I submit a claim to them, I usually call them and my experience could not be any easier. Their customer service reps were very attentive and took care of everything I needed every time. Moreover, their technicians were all very professional. They came in and did the work. Although, one had to come back so we rescheduled and did a rework. After that, everything has been fine.

I was looking for warranty services and considering the coverage and price, I picked First American Home Warranty. I also had a good past experience with them. When I submit claims, the process is straightforward. I put in the request online and they respond promptly, sometimes after contact. For the most part, my experience with their contractors has been positive. Once, we had to request a second person to come out 'cause the first one was not good or dependable. But that only happened once and our most experience with our plumber was very positive. Hopefully, the next one will be the same.

I’ve had several issues with this company. We purchased a home and there were no issues with the pool/spa heater. Filed a claim and was repeated told it was a pre-existing issue. Provided them documentation from the purchase of the home showing all equipment for pool/spa was in working order. Claim continued to be denied. DOI complaint is the next step.

When I purchased my home I chose First American because it seems like a great option. But the coverage they provide is awful. They will put bandaid on top of bandaid and piece everything together until your unit looks like Frankenstein. My AC died in the middle of summer and they were going to have me wait two weeks for someone to take a look. I had two different repairmen there the same day. Both said the unit was done. First American sent a guy out who replaced the starter and left my unit limping along. They were not willing to work with me at all on replacing the unit or making any other repairs because their shady repairman said it was fine. I dropped them after that.

Ordering a service from First American is easy. I get on my paperwork and I call the number that's on the pamphlets that I receive in the mail. Also the customer service is easy to deal with. But the timeframe depends on who the company is going to be sent. I had a service request for my appliance and the timeframe they gave me was made on a workday. It was between 8:00 and 5:00. I took off one day but the techs never showed up. They said the part was delivered on the same day as my appointment and I wasn't informed that they were not gonna come on that day. When they did come, they were very professional and quick.

First American Home Warranty is awful. They provide the worst customer service and will find any reason possible to deny your claims. They make every attempt to deny claims. Save your money and do not use First American. It is the same as throwing money out the window. Just awful.

Whenever I call First American Home Warranty, they solve the problem really fast and efficiently. I normally submit my claims online because my cellphone sometimes has no signal. I also chat with the agents online. I leave a message online sometimes and they respond to me 24 hours later, but if it could be a little faster, it will be perfect. It may be a system problem or they cannot update time-to-time, so they can only receive the message after 20 or 24 hours. The system should be updated. Nonetheless, my experience with First American Home Warranty totally is good. The customer service is good and I really appreciate that, although sometimes, they have bad contractors. The agents, on the other hand, really behave professionally and solve the problem efficiently.

Having a warranty is much needed and very valuable. I had to get the water replaced once and if I would have paid out of pocket for that, it would have been a lot more. But I wasn't happy with my previous provider. I searched and was happy with the things First American covered and how much they are charging. I got their warranty and whenever I had a problem, I call them and let them know what was going on. During the same phone call, they are able to provide me whoever is going to fix the issue. The response time is good. Also, I was always able to get the contractor's number directly so that way, I could call them. But either way, they would contact me within 24 hours. The techs are professional. They sent out Martinez Plumbing and those guys were knowledgeable. Then an electrician came out and he was very professional. I haven't had any electrical problems since with the things he fixed. Their jobs are of high quality.

When we bought our house, our HVAC systems were old. They were like 80 years old and it was like, "Ma'am, this thing's gonna go any day now." The warranty was a buyer's incentive with the home we purchased in 2007 then we renewed on that home. We like First American so we just carried on and as we have purchased other homes, we have bought it for those homes too. It's very valuable and with the amount of money that we save when systems go out, it pays for itself. Plus First American helps us find reputable contractors and there is somebody to have our back if they don't do so well.

I've had First American in every home I've ever owned and I've had them for 20 years. I'm a single mom owning an older home, and the convenience of being able to pick up the phone to put a claim in makes First American like a perfect partner. Submitting claims has been easy and convenient. When I had a mice problem, I picked up the phone in the morning and two days later, there was someone at my door who then set some traps.

I've had coverage with First American Home Warranty since I bought my home four years ago. They were the first one that I had and there are no better deals out there. So far, I have only submitted one claim with them and it cost me $75. It was the hot water tank that went out. They called up and checked the insurance policy that I have, and the guy came out the next day and brought the new tank. The technician was a nice guy and the quality of work that he performed was good. I would use that company again and if somebody would buy a home, I would recommend them. And with all insurance companies, the more you use them and the more you claim, they more they raise their rate. So, people should think wisely before they make frivolous claims.

First American has a great reputation. They send out a check within days sometimes 1 day after a claim is processed. They have been really helpful. They inspected everything plus some that I did not notice. I enjoy their service and will keep using them. Thank you First American.

The times that I’ve submitted claims to First American over the phone, they were done with relative ease. Their reps helped me right away with everything and it went smoothly. The technicians that came out were excellent. Good work quality was done which was up to standards.

First American Home Warranty was provided to us when we purchased our home in March 2018. We recently had our water heater go out and called to file a claim with the insurance company. Two days later the plumbing company that was assigned by First American Home Warranty said they were not able to get the water heater that the insurance company was supposed to purchase for the job in time to complete the job on a Friday. Since the weekend is approaching we will be out hot water another two days for a total of four days.

Sold home and called to cancel service. Staff was helpful and friendly and professional, just waiting to hear when I will receive the prorated refund from service which was cancelled 4 months prior to contract ending. Once I receive the refund, I will then consider purchasing new service for new home.

Good service and fast action to all necessary concern. Please lower the price for the yearly payment so we can always avail your services. Please understand that we would be adding more houses in your contract ID. The price is attractive. Thank you.

We used our warranty 2 times. The first time was for the fridge and the technician arrived on time and performed the work in a timely manner, the 2nd time was for our A/C and they came out pretty fast as well and corrected the issue. No complaints.

I had some real estate people I called and they suggested First American Home Warranty. Submitting claims has been fairly easy. I had a situation where I had to get it done as soon as possible and they did what they could to help get it taken care of. Also, I did not have to wait very long when I called in the repair technician. But there need to be notes left in a client’s file that show right off the bat there’s no in-network provider so time is not wasted. It's usually about a 24-hour delay trying to find one. Then, they call back with the already known information that there’s not a network provider in my area. Other than that, everything was good.

Our real estate agent said when we bought our house that we could have the people we were buying our house from get us a home warranty as part of the sale so we did that. The warranty came with a year and it was through First American Home Warranty. We just extended it when that year was up and we will probably keep extending it. We've had the warranty for a year and a half now.

I requested service on my dishwasher. Sears rep came and refused to work on it because it had a copper tube. I was told I had to pay a plumber myself to have the tubing changed then pay $75 for the Sears guy to return and diagnose my 20 yr old dishwasher. I decided it would be less expensive to just buy myself a new dishwasher.

I really love my First American Home Warranty. It gives me peace of mind if any home issues come up. I know they are covered and will be fixed promptly. The ease of making a claim, having service come to the home, and the follow up from First American Home Warranty is exceptional! THANK YOU First American Home Warranty!