First American Home Warranty Reviews

Did what they said they would do as quickly as possible. No questions asked. Couldn’t have asked for any more. I live in an area that’s not as easy to get to and they made it happen. Have let others know that it’s a good investment.

Water leak in shower. I have had First American Home Warranty for about 5 years and I used it for the first time a month ago and was so happy with the results. I have ease of mind knowing I am covered if I need it.

Clogged drains. All Plumbing Express answered the request and called, came quickly, and handled things professionally. They answered my questions as needed. 1st American Warranty Company got my order out quickly, so I could shower and wash dishes without putting my family on hold waiting or service.

We have been customers for over 4 years and have had great service every time we've filed a claim. The website is easy to use and they provide amazing communication throughout the claims process. I would recommend them to everyone.

Shaunette is always responsive to me and my clients. She explained the program really well; and my client is very happy!! The client purchased a new construction custom home, and is looking forward to having this additional coverage. Shaunette has amazing customer service and I will always recommend her.

When the water heater broke First American customer service was very attentive to my concern and immediately schedule a plumber to check it out. The plumber came in a couple of days and after thorough checking and testing evaluated we needed a new water heater. It was all coordinated and installed. Thank you First American for a great service.

We are a customer of First American for over 18+ years. In the early days we had great experiences with their customer service reps as well as vendors. Over the past few years they are increasing their fees and the quality for service is declining significantly. We are at a point where we don't see a value of being a member anymore. We are not going to refer First American to any of our friends & family members!!

I change to another Home Warranty insurance because I get tired of the Bad Service of FAHW and Bad contractors in the south of SC. After 10 days I made my cancellation by letter, I call them today and they told me that there will be any refund my payment was draft on Apr 6 and they cancel immediately. I told them that in that case they will need to cover me the rest of the month, if they will not reimburse me and guess what? They said, "No sorry, you cancel and the mail letter of cancellation was received after your draft so there is no refund!!!"

Buyer beware! I had this company in the past and the process was very different. They now take your money and make you wait 30 days before you can request a repair. I did not know this and when my tenant called me about a leaking washer, I said no problem we have a home warranty! Low and behold when I called in to set up the appointment I was told I couldn't because the warranty hadn't started yet (they had already taken my full amount for the year!). So I waited the 30 days and now I'm told the leaking washer was a pre-existing condition and that I would need to hire someone to repair the washer and then provide First American a copy of the receipt showing it was repaired. Oh by the way after the 30 days is up you cannot cancel the warranty. What a scam! Stay away!

This company is ok for small warranty claims like a thermostat change or a small leak but if it comes up with a larger claim say replacing a heater unit they give you the runaraound. Seems like they will send diff companies out till one explains how the result of the heater giving out is not covered by their warranty guidelines then try and charge you for sending them out and never fix anything!!

The paperwork to initially sign on and then to renew every year is pretty straightforward. Lots of straightforward options to add additional appliances to the home warranty. The last time I called, First American had a customer service agent that couldn't spell my name and they couldn't hear me. I had to repeat myself a number of times. So, that was a little frustrating, but the service itself was fast. The company they sent out was very good.

I've had First American for five years and have had some problems with them before that they were able to make right. I needed an oven replacement. They sent somebody out who said, “Yeah, it needs to be replaced.” But the communication was not very well as far as First American goes. They ended up sending a new oven and having me sign some things online saying that I accept it. But the fine print is where it gets a lot of people.

The washer arrived and was installed without incident. After 64 days we are doing laundry again. Mariela, who recently took over the case, did a fine job getting everything done.

The lady that did the financing for the house when we bought it had First American when she moved into her house. She said they were great. You make the claim, they come out, and they see what needs to be done. They fix it. No muss, no fuss. You pay your copayment and so far, they’ve been good. The claims we made, they did it, so I’m happy with that. The icemaker overflowed and the housing was broken, so every time it kicked on, it filled the refrigerator with water. They came out and replaced it for a $75 fee. Also, my mom lost a key and it had to be rekeyed and put a new lock in the door. Everything else has been working.

I've had First American for couple of years and it’s been great, but they have to make sure they have the right vendors. As a one-time fluke, the people delivering the microwave were supposed to install it, but they were just deliverers. They said they would install it if it was absolutely a cinch. If it was not a cinch, then they wouldn’t do it. My tenant said they dropped it, yanked off the old one and ran. They were there in a flash. He said they had no intention of installing that microwave. My husband and the tenant ended up installing it. I then realized, it wasn’t the people who came out to inspect it in the first place. Still, I would highly recommend First American. They’re responsive and I’m very satisfied.

The nine years I've had First American has been an up and down experience. It’s either they're off-the-charts good and customer service is great or the exact opposite. For the most part, it’s dealing with their off-hours customer service because I believe during non-peak hours they contract out their customer service with somebody overseas or not in the United States. So you’re dealing with somebody that either doesn't understand the process or doesn't understand what I’m trying to explain. But I stay around because we’ve had more good experiences than bad.

Listen, It now has been several weeks and this company still has not fixed my AC that I pay a premium for. They have sent out cut rate companies that have awful rating and have not looked at ALL the problems. They look at one problem and half ** it. My Washing machine and AC unit have broke within months of both fixes. I have asked third companies come out and check the work which all agreed that it wasn't done properly. First American takes no blame and does not care. LET ALONE CAN CALL ME BACK!! They surely did not care I was without AC in Florida for two weeks and was willing to drag it out even longer before I said quits. I ended up calling another company to come help me without using first american after they dragged their feet which helped me out and fixed my problem properly. This company is not reliable when you need them. Save your money and time and go somewhere else!!!!

One of our best friends is a real estate person and when she was recommending a title company, she recommended First American as well. She recommended that we get the product and we have loved it. The most recent claim we had was for a garbage disposal and it was so easy to file the claim. I called the company up and told them what was wrong. They said okay then I paid my copay and I got a call the next morning from the vendor to come out. They came out, fixed it and went away – done deal. I’m very satisfied with First American.

First American Home Warranty is a great investment. My friends gave me a plan when I got my first home, and I am really thankful. They saved me a lot of money when my kitchen appliances broke, and they repaired them.

Updated on 06/20/2020: To attempt to settle the claim, they mailed me a $180.00 check, which I tore up. As far as I am concerned, a repair costing me $3800.00, which to me doesn't require a warranty is an insult. They think mailing me the check is settlement. It is not. It is in the garbage and I will not remove my complaint nor say it is settled. THE CLAIM IS NOT SETTLED.

We had not had good success with the first contractor that First American put. He wasn't very nice. So we got it changed to this other one that had been to our house before and he went MIA. So, we waited and waited 'cause for me, it was not a big deal. Finally, we just let First American know and they assigned us this person that came out. He's really good. The guy came out for our water heater claim and he did everything. Then one day, we smelled gas and we had the guy come right back out. We let him know, he came out and he fixed it. Everything has been great and I've already told people about First American. I just wish they'll give us a little bit of a discount.

I have submitted two or three claims, nothing major, and First American has already gotten those taken care of. In fact, it’s very easy to file a claim. I don’t have any trouble getting in touch with anybody. The first claim was kinda slow and they actually got me in touch with a special department that tried to push that along because we were having trouble and it worked out great. Then with my most recent claim, my interaction with the technician was brief and great. He came in and fixed the problem then he left. I got the warranty through the purchase of my last home. It was provided in the sale. But I’m in real estate so I’m also aware of the company because of the business that I’m in. As a matter of fact, First American is one of the top that’s being used here on the coast so I would absolutely keep the warranty.

Summary: I originally called after noticing a leak in my garage wall. First American (FA) sent over a plumber who diagnosed it as an Air Conditioner problem. FA then sent an A/C Tech (Sears) over who recommended replacing the system after finding the system was rusting and breaking apart and the debris were clogging the pipes. The tech cleaned the pipes and reported need for new system to FA but the leak still persisted.

First American did fix their mistake and my washer has been replaced. Thank you Consumer Affairs for giving the consumer a platform to be heard when it seems like no one is listening.

My Realtor said that First American was first-rate and that if I was gonna get anything, that would be the company. I had other companies in the past and these guys won. Usually, the turnaround's anywhere between 24 to 48 hours when I put in a request online. I get an email right away, and as far as an acknowledgment, right away I get a text message letting me know who the subcontract's been assigned. Right away, I get an email from the subcontractor letting me know when and how they're gonna be on site. It's just really smooth. Everybody is in harmony, working very effectively. Their subcontractors are very good, professional, and customer-focused. They communicate very effectively, letting us know where they are, how it's being fixed, why it's being fixed, and giving us some advice as well once they complete the work.

I've tried other Home Warranty companies and they're terrible. With First American, I just call them and they immediately get back to me and take care of the problem. They're wonderful to deal with. The contractor that I've had come out recently has been here before. They are very nice and accommodating. They took care of things and were very professional. I'm very pleased with First American.

Everything was very simple with First American's claim process and they are very punctual with everything they do. As soon as I put in a claim for something, they had somebody who would contact me pretty quickly. Most of the contractors they provide have been outstanding. The tech they sent for my recent claim with my ceiling fan was great.

I've never had a home warranty before but I find it pretty valuable. The seller purchased the First American warranty along with our home purchase and I’m considering renewing this when it expires. I've had an electrical claim and it was good. I submitted the claim on the phone and the rep might have called the contractor then he finally called me back. He told me when the contractor would be here and the guy showed up when he said he would. He also did exactly what he said he would do. He was quick and to the point. He got things done faster than I expected. He fixed the problem and I've had no issues since. In fact, I plan on using him again.

I’ve had First American since June. I signed up with them because I didn't renew with American Home and because of their reviews. I’ve used First American twice and I appreciate that the website is user-friendly. Also, I haven't had anything but great experience with the contractors. I just had a plumber come out. I went online and set it up. They contacted me and scheduled an appointment the same day. Then, the contractor came out the very next day as promised. The person did not have the proper equipment, so First American sent out a different contractor who was more experienced, but he came out as promised. I haven't had any issues.

First American is worth it but it's a little expensive. It's 75 bucks every time somebody comes to my home to do anything. If that can be a little cheaper, it'd be great. Also, I noticed that some contractors are small business people who just started out. They know what they're doing but we're disappointed in them. Yesterday, we scheduled for someone to come out and look at our refrigerator. It was not cooling in the freezer part. They gotta postpone their visit to our refrigerator in our home. So, I cleaned my freezer out because my food was spoiling already and we wasted a lot of money. Also, I have an older lady who lives with me and her medication requires refrigeration. But overall, the work that the contractors have done is good. We got a new hot water heater and a new dryer installed perfectly. Our refrigerator is a little more important than a dryer but we're still blessed they did well.

It’s easy filing claims with First American. I just call them. Their reps are good. They help to get you to a person that can help fix the problem. I’ll recommend them to get it because it’s easy to get help.

Getting a home warranty with First American Home Warranty is one of the best decisions that I have ever made. My air conditioner was not keeping my home cool and First American is quick to send a contractor to identify problems. I only paid the service call fee. They are the best there is!

We've had some good contractors and some bad ones, but all in all, First American is a good company. To submit claims, we call them and they'd say that they'll get a contractor to call us. And sometimes, by the time I hang up, the contractor calls. Then they come out.

First American was cheaper over another home warranty. Their contractors were pretty good. I've only had one problem, we were without hot water for a couple of days, but that wasn’t really their fault. They were just waiting on a part and that took way too long to come in. Then the $75 call-out fee is a bit too much. I wish they could reduce it down to 50 bucks a time instead. That’s just personal preference.

My dad told me that he got First American home warranty for use if things break down in the house. At first, I thought I didn't need it since my house was brand new. But he kept stalking about it and said that when his refrigerator went out, they took care of that. Then years went by and I decided to try it out. They saved me a lot more money than I spent on the warranty. They also replaced a lot of items for us. A tech came here one time when my upstairs AC and heating unit was messing up and he fixed it. I paid 65 at that time, but it would have cost $400. And when the whole thing was broken again, a replacement would have cost me almost $6,500, but it only cost me $1,900 to do that through First American. They had to replace it because in 2021, there would be no more Freon so they had to replace it with the new system.

The contractor had been here on a problem that we have had since we bought the house -- it was the second time he came out. He was a very nice young gentleman who had to drive about an hour to get here. He would ask what we were doing to get to know us and we would talked for a while. Then, we showed him our problem. He had both problems that he had in here on a short time and he did a good job.

It’s been close to 2 months since I filled my claim. I have had four “so called” technicians come to my house to inspect and they all agreed that my damage was due to regular wear and tear. Due to wear and tear the gas valve of my gas range needs to be replaced. All the four technicians agree - and I have recordings of the technicians stating that it regular wear and tear.

The guys sent by First American come in, they do their job, and they get out. To me, that’s terrific. But First American should have somebody work 24/7 and on weekends. Other than that, it’s working out okay.

I'm in the business of seeing warranty programs all the time. I do mortgages so a lot of times at the closing table, Realtors give packages to borrowers and things. I knew of all the different names so I just looked at all the different ones and weighed out who I thought was the better of all of them. I liked the amount that First American covers and the price that they do to cover them. They're more detailed in the house than just your refrigerator, your washer, and your dryer. They talk to you about the springs of your garage, the knobs on your appliances, and things like that which other companies overlook.

Fast, prompt, and incredible—this has been my experience with First American Home Warranty! I highly recommend them because they are on top of the game. They don’t try to scam you from covering your damages. Instead, they help you as much as they can!

Things have been great with First American Home Warranty. I filed a claim for my refrigerator that stopped cooling and their tech came and changed out something. He fixed it all in one day.

We had First American in California. Then we have them in Idaho. They’ve been perfect. I had a water heater go out and they took care of it right away. They had a plumber call me. He came out to the house and said that I needed a new one and they would put it on the next day. The company was very good and their guy was terrific. I'm really happy with them.

This company is absolutely awful! They have been stringing me along now for 2 wks with an HVAC problem. I live in Florida, have 2 dogs and an elderly person in the home and it’s 88 deg out. First contractor they sent out said it was a buried coil outside which caused the issue and resulted In a claim denial. WRONG. Condenser is sitting on a concrete slab! I call them back, they tell me that they cannot order a second opinion but if I paid on my own, I could have another company come out to give their assessment and if approved, First American would cover that cost. I did that, called them back with the second opinion which clearly stated that this was not a matter of a buried coil but in fact just wear and tear from an 18yr old unit which uses r22 Freon to begin with.

I had a fellow out for our toilet. He did a nice job and they got a hold of me pretty quickly. It wasn’t an emergency so I wasn’t pushing too hard. But First American called me within two days. I also had a big issue with a flood last year and the plumber that I got was outstanding. I ended up doing something that was not within the coverage of the plan but it was a better way to deal with it. He was really a nice guy and helped me a lot with my insurance company because there was an issue of whether they would cover it. And he interceded so we got it covered. Then, I recently had to have a re-inspection because I got my insurance renewed, and he came and did it. He didn't even want me to pay him, but I did.

Bought a house 6 months ago and the cheap sellers chose this home warranty company. We’ve had 8 basic wear and tear repair requests made and NONE of them were honored by this con artist company. This is a scam. If you have the chance, request another home warranty company.

First American get things done. And I don’t have to call and call again.

Very competent service providers! Prompt response and on time arrivals. Immediate access to entire process from beginning to end! Photo provided of technicians to ensure safety! Professional care was taken regarding my home and clear explanations of the service required or recommended! My technician was knowledgeable and courteous! Received quality service that would normally cost thousands only cost me my flat service fee! I’m very pleased with First American Home Warranty! I’ve been a consumer 2010!

We have been with First American for over 10 years. They have improved greatly over the years. They really take care of you well, and follow up on every claim. We are very happy with them and recommend First American to everyone looking for good home warranties.

First American usually gets to us quickly, but the last time we had an issue, the person that was supposed to come out for our new dishwasher had a health problem and no one contacted us for two weeks. I didn't like that. We then had to hire somebody on our own and then get paid back, which we didn't like that much either. Recently, I was getting some new floors put in my bathroom and the contractor found a leak. I put in a claim for that on Thursday and I was told that there was moisture in the wall so check-marked the box and put it in as an emergency. But I still hadn't heard anything by yesterday so I just canceled it. Usually, they never just not reply at all, but I didn't even get a text back.

CM Plumbing was assigned to come to my home and Chris was great and found the leak quickly. Casey was back the next day and did the repairs on the leak. Happy with results that the leak is gone and everything is back to normal.

We have only had an account with First American Home Warranty a very short time however, we had a leak from the toilet in the second bathroom. It was simple and fast to submit and order request and the response from First American and the service provider was fantastic. We had the issue fixed in about 48 hours. Not that I want to need to use them again, however I am not concerned about their service.

Great customer service and always follows up to make sure that I was happy with the work that was completed. What a nice change for a company to outdo my expectations. The service companies that they send out are always friendly and professional.

My microwave totally died. They had someone look at it, and decided it was better to have it replaced than repaired. All in all, it went pretty smoothly. I was worried that I would have to jump through a lot of hoops to get it done. But other than finding an installer, it was a great experience. I highly recommend them!

Drain was backed up warranty. Was fast at getting someone out to help. They have always been fast and very helpful. Also very respectful and polite. Would recommend to everyone for any appliances and peace of mind. It has been a huge help in the past and from what I've researched they cover more than most other companies out there.

First American Home Warranty was quite responsive in assigning a plumber for a leaky shower so they were good in responding once I called them. They also worked well with the plumber assigned to us in paying for the service performed.

My husband talked with the representative and all went well. It was a nice surprise to be told that the garage coverage now include the springs. Thank First American. The company which made the repairs also responded in a timely manner and keep me informed of the arrival time and what was needed.

Water heater replaced within three hours. Friendly and courteous team. Cleaned everything up and hauled away the old water heater along with old piping and other materials. Even fixed the dryer vent for no charge while they were there! I would definitely recommend their service.

I had a water loss on 2/6/2020, after my water heater ruptured. The 1st dispatched plumbing company threw a literal temper-tantrum after arriving on scene, because I had already used a family member to help with the secondary repairs. He was kicked off my property and I requested a second company to come out. After I did some research, I found plumbers get kickbacks for referring these secondary damages to different companies. The second company was dispatched and completed the diagnosis. I was told it would take another week or so for the appliance to be repaired as I would have been at 2+ weeks without hot water. So, I hired my own plumber to install a new heater. I paid $1,300 out of pocket, First American's cash-out option was only $450. Fine.

Was an emergency so had to use outside contractor for plumbing issue. Paperwork and reimbursement handled in timely manner. Have recommended to friends. For heating issue they were right on top of it until fixed which took about a week. Heat pump kept seizing.

Burner on cooktop stove. Tech arrived within a reasonable time. Had the problem diagnosed and repair in about 5 mins. Took longer to fill out paperwork than to do the repair. Explain how the problem most likely happened and how to prevent it in the future. Very nice young man!

Ibed from Ace Garage arrived on time. Very polite and professional. Door was fixed and price discussed before work was begun. Door opens and closes without problems, now. It was a pleasure dealing with Ibed and First American, as always.

Stove. The service man came on time, identified the problem and resolved it the same day. They explained what the problem was and how long it would take to fix it and they did exactly as they told me. Very professional service.

We started with First American Home Warranty last August. We had a claim for the garbage disposal and another one for the range and they both went well. The garbage disposal was fixed and the thermostat on the range was off, so he had to put in a new thermostat. Their technicians were swell. Both of them were very courteous and very friendly. First American did very well and delivered exactly as they said and that was what we expected.

I’ve been with First American for about a month. They were part of our homeowner’s package, at closing when we bought our house. First American sends very professional technicians. They are our third company. The other two were terrible but this one looks like it could be a good one. The people who delivered my washer were supposed to hook it up but didn’t. First American responded right away and did what they said they would do. I went online and said, “This is what I need,” and they contacted up a local plumbing company, who contacted me right away and set an appointment. It happened very fast. My other companies in the past, you could wait weeks and weeks and weeks. The plumber came out and said it was the people who delivered the appliances that needed to fix it. It wasn’t in their purview. At delivery, the delivery person looked at it and said, “I’m not supposed to hook this up.” But they ended up coming back and hooked it up properly.

I had a claim with First American for a leaking hose bib outdoors. Someone came out the next day and everything went perfectly. It was repaired on the spot. The tech was on time, friendly, very respectful and kept me updated. First American has been very responsive anytime we've ever had a claim. We're pleased with the service.

Problem one: no contract was ever sent after purchasing this with our new home. Problem two: every "covered" item has a laundry list of exclusions which they use to deny legitimate claims even on items specifically listed as covered (more on that later). Problem three: they sent three separate contractors ALL of which bad mouthed the warranty as essentially worthless. Problem four: expect to waste A LOT of time with lots of back and forth and continuously be denied legitimate claims.

Awesome customer service and respond time for the vendor. They cover many more items than the competitors'. Recommend them to my family and friend. Their prices are set up so that you can pick only what you need. Online is easy to used for all who need service.

We had a home warranty and had a toilet leak. This warranty company sent out a contractor. He looked at the bathroom and saw the "floor was uneven" and could not do any work. He left without touching a thing. The next day we paid our own contractor to fix the toilet and he did it in 10 minutes no problem. The warranty company never sent us a bill and then sent us to collections. So essentially, you are going to get charged for zero work being done. They will negotiate the bill and are rude to talk to on the phone. BUYER BEWARE!!

I went with First American because the seller paid for first year and realtor recommended. They have been awful. 5 visits at $75 to repair AC leak. The firm they used is not the best, couldn’t find the value to release the water in the system so flooded the sinks and tub. Charged me to put in another valve (not covered and not needed). Plumber tells me the work was in necessary. There was a valve running outside. Complained to First American - no refund no concern at all. My bathtub was leaking. They sent a plumber who was there less than 5 minutes and said he didn’t know where the leak was coming from just easier to replace the tub system. Well that’s not covered and they wouldn’t send another plumber unless I hired a plumber.

One of the worst experiences I've had. It's been 2 months since I opened a service request for a bad Dryer. They have yet to fix anything and fail to provide updates as promised. My wife with RA has joint pain and is having to do laundry elsewhere, hauling our laundry around. I unable to help her because I have to work. First American doesn't seem to care about any of this. They could have replaced my unit by now, but are choosing the cheap option of trying to replace parts, without even knowing for sure what the problem is.

I had a ceiling fan go bad. The contractor came on time, diagnosed the problem, got a ceiling fan and replaced it. No hassle, no arguments. I've always had good luck with First American. I've used the coverage several times and never once had a problem.

I'm able to make the request for service with First American very quickly and they quickly provide a vendor that's gonna come and fix things. I've had them for about a year. It’s really the service provider who they are contracting with that I have the most relationship with versus the company. So far, all of their service providers have been very good and nice and efficient in communicating.

We have had First American Home Warranty for approx 2 years. We have had 3 calls to them. One for our furnace, once for our central air (they completely replaced the unit) and one for a plumbing issue. First American was very curious and timely. We got out furnace fixed, our central air replaced and plumbing issue fixed with new faucets. The subcontractors that came to the house were very respectful, friendly and cleaned up completely after their service. I highly recommend 1st American.

Garage door opener not working. Overall good service but I think the year and number of trouble calls Should be consider if unit gets repair or replace. This was the 3rd trouble call and they were going to fix it again. I decide to tell the repair technician to just replace the unit since this was the 3rd trouble call and the unit was 19 years old. I paid the whole amount for the new unit with installation. Paying the home warranty didn’t help on this case.

It seemed like a smart idea to go with First American. I had a recent claim for a clogged sink. The whole claim process was a little weird. Where I live, they didn’t have a technician, so I had to find my own. And with the gentleman, at first, I was misunderstanding. So, I was getting upset. But then, when I understood the whole concept, everything was fine. The guy came out, I paid upfront, and then I received a check for the amount I paid. The reimbursement took about two weeks. But they did stay in constant contact with me, which was really nice, in letting me know that it’s been submitted and they were just waiting for the check to drop.

A piece had broken on our oven range. I called First American to submit a claim and it was all automated. The service from the technician was prompt and correct. They had to order a part and come back but they did it all in the time frame they said. This is our year six with First American and my experience has been good. I like the peace of mind of having them.

Had filed a service request for my pool timer that is not working. On the contract book that I have, it clearly says that timers are covered. When the contractor came and did their assessment. The reports came back that it is the timer that controls the pneumatic system that is not working. Now First American called me saying that they will not cover it because it is part of the pneumatic system which is not covered. Contract they gave is really misleading. It is really useless buying their home warranty insurance. They should’ve specified on the contract if they won’t cover any timers specifically. It’s upsetting.

Very pleased with my Home Warranty with this company, they are easy to contact with service needs, have good contractors that do the service calls and excellent on follow-up. Thank you, have recommended them to several friends! Appreciate your company and have intentions on keeping them for many years!

My garage door spring was replaced; however, I had to miss two days of work waiting for the door to be fixed because it took the garage door company three days to arrive and repair. And my car was stuck in the garage because the door would not open.

I've only had First American for 6 months and have used my coverage twice. One for HVAC repair and the other for dishwasher repair. Both times I have been very happy with the timeliness and professionalism of the repair person. First American website is very easy to schedule service.

Always prompt, good work & clean up after work! I will always renew my warranties! Usually come out same or next day to fix problems. I am always informed of any delay in parts or hold up of scheduled appointment.

Water was leaking from the back of the refrigerator. At one point, the liquid that came out was black in color. Enough water leaked on to the floor, it caused considerable damage to the floor and carpet in the other room from the kitchen.

Washer repair. The tech was on time, quick and courteous. I appreciated the service. He was honest in his evaluation and did what he could to fix our issue. Please send that tech next time I need this kind of service. Thank you for allowing this company to be a part of the First American Home Warranty company.

I had two recent claims with First American and both were resolved to my satisfaction. The reason for 4 versus 5 stars is that I did have some issues with one claim and needed to escalate the matter with First American. Once I did, I received excellent service and I plan to renew my contract for another year.

Always give good customer service and ready to help me with, whatever household problems we may be having. They also make sure that whatever company they send me is reputable and ready to help solve my problem, and give me a quick response to setting up an appointment, with me in a timely manner.

Had a great experience with Ideal Plumbing. They came out, ON TIME, diagnosed the problem, promised to return with needed supplies, showed up again ON TIME, fixed the problem, were clean and professional. We used to have the "other guys," who we had for 15 years, and they generally treated their customers like dirt.

My washer was not working. Called FAHW on 2-10-2020. I was told that Senitt's Appliance Repair would be my contact. Senitt's came out on 2-13-2020. Technician diagnosed problem. Lid switch was broken. Very quick fix. Chris was great! So happy with FAHW!

First American Home warranty's service request system was easy to use. There was a quick reply and contact to a service provider. The provider was good, though there were some minor issues with the communication between them and their service people, and their service people and us.

We just recently purchased a home and have had to use our home warranty twice since we have moved in. Both claims were handled quickly and it was fairly easy to get it all taken care of. One of the claims we a complete breaker panel replacement and it was really smooth.

Repair was quickly scheduled. Had to wait for repair due to all repairs scheduled but was expected. One repairman came out and couldnt fix the problem because it was a sealed problem but the other repairman came out quickly and finished the repair. Both were very respectful and answered all my questions.

I have had great service for the past six years. Am looking forward to my seventh year which will occur in May of this year. I will gladly recommend to anyone in need of a service. I have already recommended FAHW.

This is the best warranty company that by far I've been with. April will be a year I've been with First American Home Warranty and dont have the first bad thing to say about them. In fact I'm getting ready to sign another year with them.

First American home warranty Technicians have been extremely efficient and very courteous. They get in, get the job done and better than any other home warranty service we’ve had in the past. You can trust their service and their team members.

I was pleased with how fast they responded to the call. The work was exceptional. I would recommend him to anyone who has a problem with their garage door. FAHW was very helpful. Too bad the work wasn’t covered under the warranty.

Crofts Electric did a great job. Phillps was awesome and very professional. He was very knowledgeable and explained what the problems were. The work was top notch! I would recommend this warranty company and electrical company to any of my friends.

We had an issue with a leaking toilet tank. We submitted our claim first thing in the morning and by late morning the repairman showed up and within an hour had repaired the toilet. Very quick response and quality work.

I have been pleased with everything except for one provider who is not good. I had two experiences with this provider and I let First American know I didn’t want them and they tried to insist they come. I had to make a complaint and finally they won’t try anymore to have them come. I looked this provider online and they had multiple complaints that were the same complaints I had! I have suggested First American not use them but I doubt they will listen!

Kitchen sink. My problem was fixed and I am satisfied with the technician. I was called within a reasonable amount of time from the time I reported the problem. When the technician arrived, he showed a professional concern to my problem. He did not waste any time to figure out what to do and followed through right away. A job I was expecting one hour or more time to finish took only fifteen minutes. That was amazing.

Great experience, we had 2 major appliances go out in the same month, our tankless water heater and our counter stovetop. Both are over 25 years old and parts not available for. They did not even bat an eye, just replaced with new ones, no arguing about it, they just put new ones in! They have contacted me several times to make sure I am pleased with both the product and the people that installed. I can't say enough good about this warranty co. Everyone should have them!!

Zab Enterprises fixed the plugged toilet in less than 5 minutes with a Milwaukee 6 ft. snake. I only have a 3 ft. snake. Pouring hot water down the plugged toilet didn’t unplug toilet either. I injured my ribs while trying to carry the hot water.

I really appreciate how FIRST AMERICAN treats her customers. You’ve always been there when I’ve had any issues and for that I am grateful for! Thank You.

Microwave door. The only issue was that after the initial repairman came I did not hear anything for several weeks. Finally I had to call and check on it. So that took time and left me wondering. However. In the end, it worked well after all.

Repair dryer. I was very pleased with the customer service however I was disappointed that we had to pay another person to come in and remove the top dryer in order to get them to repair the problem with the washer. We are retired senior citizens and we bought this policy because we are on a fixed income so having to pay the extra money was not something I want to do.

The technician was very Professional and knew what the problem was in just a few minutes. Our ice maker was fixed and he gave us advice on maintaining our other appliances before he left! I would recommend First American Home Warranty to anyone!

AC repairs which went smoothly. We'll call again if we need any work done. He was prompt and kept us informed on the progress along the way. We did require an extra part which he was quick to go pick up.

Jess the owner of the electrical company responded quickly and got our water heater working again. He also showed me a re-set red button if we lose hot water again. My wife and I are very pleased with Jess’s work!

Technician came out and fixed the problem and the problem was solved. Just disappointed that heating is not covered. Satisfied with garbage disposal being replaced and functional and it was covered by the home warranty. Overall happy with First American Home Warranty.

Garage door opener not responding to any command from any switch or remote. FAH responded within hours and a repairman send the next day. Ended up having to replace the opener and the job was completed within the promised time. Great service!

Faucet in laundry room needed to be replaced. The tech did a very good job, he explained everything that needed to be done and he sent up the appointment for the next day to install everything. When he left everything was as clean as it was when he started the work. He was very polite and we were very please with his work.

This is the second home I have had covered with FA. I always recommend them to new homebuyers. Making a claim was an easy process and the company that responded was knowledgeable about the warranty. Problem was resolved within 30 minutes of the arrival of the plumbing company.

Garage Motor. I call, put the claim, within 2 days my door was fix. They are great to fix the problems right away. I'm very happy with this company. I have been paying this insurance since I bought my house. I am super happy.

Responded quickly and were very prompt when it came time to fix my 3 Plumbing issues. Each was completed and the procedures were explained to me prior to fixing that issue. They showed me what they did and the parts that were replaced.

My house was under another home warranty before I switched to First American, and I had a really bad experience with them. Upon turning to First American for my home warranty, I immediately saw and felt the difference in terms of turnaround time and quality of work. They might have somewhat higher rates than the rest, but you can expect a higher level of service too.

I've had First American for two years and I’m happy with everything. One thing though, they always take their time with any problem. I had a microwave problem then a leak problem and both took almost one month each to fix.

Very disappointed with service so far. I can’t understand how it’s 6 weeks with no heat in the winter. My husband is constantly having to call. We’re told it’ll be fixed on a specific date and then no one shows up. It doesn’t feel like they care about our dilemma. Why wouldn’t the warranty company just use a different vendor? How hard is it to get us heat? We’re running multiple space heaters to keep warm. Our electric bill was $360 this month - in the winter!!! We’ve loyally paid our warranty bills for almost 3 years. Very upset about this.

I love the company. I've had them for 12 years and most of the time, I've never had an issue with them at all. The last time I had services though, I prepaid ahead of time and I had to pay the service person again because he said if he knew that, then he wouldn't have come. I sent First American my receipt to get a refund of $75, which I paid online, and I still haven't received it yet. Still, the people they pick usually call back really fast and show up when they're supposed to. I like the companies. They come out and send somebody out to see exactly what's wrong. If they can fix it, they will and if they can't, then they'll replace the item.

First American was recommended to me and I've checked reviews too. Submitting a claim with them was easy. It was surprisingly simple and it was a pleasant experience considering that I had a plumbing issue going on in my house. I called it in and there was an automated service. So, I entered the information, as well as my payment information, then they had somebody call me and follow up. I had somebody out within a couple of days. I'm usually not comfortable with strangers in my house, but I was very comfortable with the contractor who came. He was very professional, making sure that I didn’t have any questions and that I understood everything that was going on.

I've been with First American since October and submitting a claim has been pretty easy. I send it online. I submitted a claim for a pool filter pump motor. The technician that came out was fine and he did what he needed to do. He put a brand-new motor three and a half weeks ago, but then that motor failed. So, he was out this past weekend and put in another new one.

I made a claim for my pool pump on 2/9/2020. The pool tech came out on 2/12/2020 and suspected electrical problems so he forwarded my claim to an electrician. The electrical company contacted me and I missed their call. I called them back to schedule an appointment however they told me they were too busy to make an appointment with me and that I should call them back. Then after I became concerned with what they told me, they said they would call me back which they never did. My husband looked at the panel box and replaced the breaker to the pool pump because it looked broken. I called FAHW and explained how the electrical company handled my claim and that it was 5 days after that incident, and if they could re send the pool tech since we changed the breaker and hopefully he could give a diagnosis on the pool pump.

So far, I’ve been happy with First American Home Warranty. I’ve had a couple of claims submitted. It was to check on things. One thing, they did a minor fix, and everything was really prompt. The technicians were also very nice and very helpful.

I started out with a shower valve that would not balance the hot and cold water, they sent out a "technician" that replaced the cartridge and when he left the shower would not turn off. So far no resolution. They are unable to use a different plumber according to Brian at First American and the plumber won't be in our area for another week. Keep in mind our area is Southern California. First American said they will not pay for the water running down the drain, nor will they pay for consequential damages due to capping off the showerhead to prevent the water from running. They also said they would not pay for me to call another plumber. We won't even discuss the mess left on the bathroom floor when the first plumber left. At this point I find that this company is absolutely worthless.

Requested service for backed up drains. This one day before holiday weekend. I was assigned a service number. I said this was a major problem for us. Received a service number from FAW. When no one called me I called the selected plumber. The response was no one could come sooner than three or four days due to backlog and holiday. I hired another plumber and they responded the next day. This cost me 3 $300.00, out of pocket. For the first time FAW had failed me. I would like a refund for this expense.

I had to have my 30-year old Maytag washer and dryer repaired a couple of years ago, and they sent a guy out. Once he did whatever he did, when we turned it on, it made a horrible noise. We called the guy back and he never came back. It was making that noise for at least two years or so. When the dryer stopped running altogether, they gave me somebody to come out and they didn't call. So we called them. They said, "Oh, they don't come to Camino." I live up in the hills a little bit, but it's a populated area. So they gave me Q Plus. I called them and Victor answered the phone right away, and I explained to him. He said they could come out that day.

I have had to use the Home Warranty service twice. Both times were very pleasant. Easy to do online and also over the phone. Easy to understand when talking to. Called back with information that was needed and also to let me know when repairmen were on the way.

I’ve submitted my claims online for last year or two. It’s much easier and much more efficient. When you submit the claim, they usually give you a reply within a few hours of a telephone number and who they assigned it to. And then they call you most of the time within 24 or 48 hours. I’ve had occasionally where they never called and I’ve had to call them.

I used to do real estate in Southern California and I used First American title a lot and they were always a wonderful company to do business with. I haven’t done real estate now for 8 years but when I went online looking for a company, I saw First American's name and went with them. We had them sent someone out for our water heater and the guy repaired it.

I had difficulty placing a claim for my garage door. Basically, I couldn't get it open. I'm 82, had a low back fracture and an upcoming appointment with my doctor, and I couldn't get my car out of the garage because the door wouldn't open. In placing my claim, I explained to the customer service rep that it was an urgent, almost emergency situation, but they said I would get a repair person call within 2 days. They assigned a contractor who I called and said he couldn't be out for two days.

I have been very happy with the service provided by American Home Warranty. My washer drum was not working properly. I called AHW and was told someone would contact me within a couple of days. The repair company was very quick to respond and the repairman they sent was professional and knowledgeable. AHW received their report and within a matter of days informed me that the washer was not repairable and they would replace it or send me a check for the replacement value. AHW sent me a check within 5. Since the replacement was a different brand I added to the check and purchased a dryer also. This was necessary because I had Samsung Stackables and replaced them with GE Stackables. I am extremely happy with the service I received through the AHW Company and have already recommended the company to friends.

Requested service 2/13, tech not able to come until 2/18. This is unacceptable, especially considering the toilet leaked sewer water in the bathroom. We are a family of 7 and also need this bathroom working.

Our tub was clogged. 2 other plumbing companies had come out first. The first company said they would need to go under the house to repair the drain. The 2nd guy showed up and didn't have the equipment to snake the drain. Finally, the 3rd plumber came out, snaked the line and all is well now. It took him 15 minutes..

My fridge failed and I was offered a replacement or cash and since the replacement did not meet my specs I took the no hassle check. The fridge was delivered within the timeframe estimated and was installed requiring a door side change which was done quickly and all turned out just fine.

FAHW is a great home warranty company. I had horrible service with a different company before switching and the difference between the service was like night and day. I would and have recommended FAHW to friends and family. Filing a claim is a breeze and customer service is great, not to mention when any service is needed it was completed timely and if not then communication was always there.

Worst home warranty we ever have. We got the warranty when closing from the title company/lender. Please get your money back and buy warranty from another company on your own if you can. We requested plumbing work. I totally understand some conditions are not covered. But the contractor didn’t fix the problem and did the wrong diagnosis, so we have to find a plumber on our own and start it over.

Four weeks ago, I made a request for my plumbing issue and it was easy and straightforward. The plumber came out and did a great job. Everything he did worked well.

The contractor that did the refrigerator, B&B, did a good job. The one that did the AC work, Islander By Choice, had to order a part and it took a little while for it to get here, but they did a good job too. I've had First American for 7 years and my only gripe about them is their automated phone system. It’s awful. It doesn’t give proper options. It’s extremely limited and you can’t always convey the issue clearly to the system ‘cause it won’t let you. I don’t like it at all. I have a pretty large company, and my whole approach to problem-solving is it’s one-on-one with a live person. I don’t approve of automated systems for that use.

I am notorious for not being good with tools, which is why my wife would rather not have me fix our appliances when something goes wrong. Instead, we got a home warranty from First American. That way, we know that someone will be coming to fix our broken equipment as soon as possible.

First American Home Warranty is usually fast and comes when I need them. However, a couple of years ago, our kitchen sink was clogged and some guy came out. He tried and said, “Nope, it’s not gonna work. You have weird pipes.” We had to pay him and he left. The vendor wouldn’t do anything for us even though we paid them. We had to call out Roto-Rooter and they fixed it in five minutes. We had to pay $200 out-of-pocket. Trying to get ahold of First American to talk about why the company did not wanna do their job was rough. But when we had our garage repaired, it was totally worth it. We've been with First American for 10 years and never even thought to switch.

Technician checked lines and made sure everything was flowing and draining properly which fixed the loud sound that the dishwasher was making. He made me aware of what he was doing and how to keep filter clean moving forward. He also gave his contact information to make sure that if I had questions later, I could contact someone directly.

Problem with kitchen pipes and bathroom sink stopper. Kitchen pipes leaked and bathroom sink drain stopper did not work. The tech tighten and adjusted the kitchen pipes and replaced the bathroom drain assembly. After testing the work, I was satisfied.

The first plumber sent by FAHW from Ohio Town & Country had us bash a big hole in our hallway which we had to pay for. He couldn't find any leak so we had a second plumber come in. The second plumber thought they found the leak, left then came back to fix it. When they did, they said that they thought the leak was from something else. They have since tried an alternate solution and now we have to get a drywall person to fix the hole that was bashed in.

First American Home Warranty is an excellent company. They make sure whatever your need is they are on top of it. The customer service is professional and very knowledgeable. With my experiences the contractors they use are very professional as well!!! I highly recommend First American Home Warranty to take care of your home needs!!!

We've had FAHW since we purchased our house in 2003 and they usually get our issues resolved for us. Plus, it's easy to file a claim with them. We had an air conditioning issue once though and the tech was terrible. I had to go to the president level of the company to get my problem resolved. Still, the other techs we've had have been fine.

The contractor was outstanding while FAHW was below any business standards. Received worst Better Business report this year. FA apparently communicated with the contractor but not with the customer. After the dust has settled, will terminated my policy as will several others in my neighborhood.

Took 4-5 days to get from First American Warranty to the contractor. When the contractor got it they called me right away. I was without a refrigerator for almost a week and lost a lot of food which was unacceptable.

Hot water in toilet. I explained the problem when I called. The plumber who came out did not think the warranty would cover the repair. I received a call from the warranty company confirming that it was not covered. I had a similar problem with electrical. One of the contractors I spoke with told me the people taking the call were not informed and would send out contractors even in instances where repairs are not covered. Seems like a management problem to me.

I am very satisfied with the service provided. Every time I have had to file a claim or need information concerning a claim or information about my coverage I have gotten a response very quickly. The agents responsible for taking the information are very courteous, caring, easy to work with.

Gas water heater stopped working. New water heater had to be ordered and installed. Service technician from one company came in for an assessment. He determined it needed to be replaced. First American then sent a second technician from another company to confirm. Once confirmed, the second company was used to complete the issue. A new gas water heater was ordered and installed. We had to wait a few days for the water heater to arrive, but once it arrived, the new company returned to complete the install. It was completed in under 3 hours. Not everything was covered in the warranty, so there were some additional out-of-pocket cost for parts and service. The water heater and installation was covered.

Once the decision was made to replace the dishwasher, my experience was great. However the time to come to that conclusion to replace was too long. The time it took to get a serviceman was too long. Then he had to order parts after diagnosing the problem. Then the parts came, and that took a few weeks. The parts sent were incorrect, because one part wasn't still being made. Then the company had to decide whether or not to replace the washer or continue looking online for the part. All in all it took about a month and a half to finally have a dishwasher again. If time is money, that dishwasher would be quite expensive!

Refrigerator repair. This repair was performed by Nana. The service was very timely as the request was made in a weekend and repair sufficiently completed before close of business on Monday. This occurred at a residence in Cedar Park, Texas. We have been very satisfied with the service provided by First American Home Warranty.

Everything is going well with First American and our most recent claim went fine with one exception. A young man came out here and repaired the plumbing system, and he had to cut a hole on the wall. He told me that they didn’t repair that so they would be having somebody come out here to fix it. But nobody ever showed up to fix it and it has been about a month now. I understood that he’s a plumber and not a Sheetrock man. I didn’t have a problem with that. My problem was that nobody ever followed up on it. Then I dropped it after nobody showed up and I have since had it fixed. That aside, they responded very quickly and did a good job on what they came out here to fix.