First American Home Warranty Reviews

Problem one: no contract was ever sent after purchasing this with our new home. Problem two: every "covered" item has a laundry list of exclusions which they use to deny legitimate claims even on items specifically listed as covered (more on that later). Problem three: they sent three separate contractors ALL of which bad mouthed the warranty as essentially worthless. Problem four: expect to waste A LOT of time with lots of back and forth and continuously be denied legitimate claims.

Awesome customer service and respond time for the vendor. They cover many more items than the competitors'. Recommend them to my family and friend. Their prices are set up so that you can pick only what you need. Online is easy to used for all who need service.

We had a home warranty and had a toilet leak. This warranty company sent out a contractor. He looked at the bathroom and saw the "floor was uneven" and could not do any work. He left without touching a thing. The next day we paid our own contractor to fix the toilet and he did it in 10 minutes no problem. The warranty company never sent us a bill and then sent us to collections. So essentially, you are going to get charged for zero work being done. They will negotiate the bill and are rude to talk to on the phone. BUYER BEWARE!!

I went with First American because the seller paid for first year and realtor recommended. They have been awful. 5 visits at $75 to repair AC leak. The firm they used is not the best, couldn’t find the value to release the water in the system so flooded the sinks and tub. Charged me to put in another valve (not covered and not needed). Plumber tells me the work was in necessary. There was a valve running outside. Complained to First American - no refund no concern at all. My bathtub was leaking. They sent a plumber who was there less than 5 minutes and said he didn’t know where the leak was coming from just easier to replace the tub system. Well that’s not covered and they wouldn’t send another plumber unless I hired a plumber.

One of the worst experiences I've had. It's been 2 months since I opened a service request for a bad Dryer. They have yet to fix anything and fail to provide updates as promised. My wife with RA has joint pain and is having to do laundry elsewhere, hauling our laundry around. I unable to help her because I have to work. First American doesn't seem to care about any of this. They could have replaced my unit by now, but are choosing the cheap option of trying to replace parts, without even knowing for sure what the problem is.

I had a ceiling fan go bad. The contractor came on time, diagnosed the problem, got a ceiling fan and replaced it. No hassle, no arguments. I've always had good luck with First American. I've used the coverage several times and never once had a problem.

I'm able to make the request for service with First American very quickly and they quickly provide a vendor that's gonna come and fix things. I've had them for about a year. It’s really the service provider who they are contracting with that I have the most relationship with versus the company. So far, all of their service providers have been very good and nice and efficient in communicating.

We have had First American Home Warranty for approx 2 years. We have had 3 calls to them. One for our furnace, once for our central air (they completely replaced the unit) and one for a plumbing issue. First American was very curious and timely. We got out furnace fixed, our central air replaced and plumbing issue fixed with new faucets. The subcontractors that came to the house were very respectful, friendly and cleaned up completely after their service. I highly recommend 1st American.

Garage door opener not working. Overall good service but I think the year and number of trouble calls Should be consider if unit gets repair or replace. This was the 3rd trouble call and they were going to fix it again. I decide to tell the repair technician to just replace the unit since this was the 3rd trouble call and the unit was 19 years old. I paid the whole amount for the new unit with installation. Paying the home warranty didn’t help on this case.

It seemed like a smart idea to go with First American. I had a recent claim for a clogged sink. The whole claim process was a little weird. Where I live, they didn’t have a technician, so I had to find my own. And with the gentleman, at first, I was misunderstanding. So, I was getting upset. But then, when I understood the whole concept, everything was fine. The guy came out, I paid upfront, and then I received a check for the amount I paid. The reimbursement took about two weeks. But they did stay in constant contact with me, which was really nice, in letting me know that it’s been submitted and they were just waiting for the check to drop.

A piece had broken on our oven range. I called First American to submit a claim and it was all automated. The service from the technician was prompt and correct. They had to order a part and come back but they did it all in the time frame they said. This is our year six with First American and my experience has been good. I like the peace of mind of having them.

Had filed a service request for my pool timer that is not working. On the contract book that I have, it clearly says that timers are covered. When the contractor came and did their assessment. The reports came back that it is the timer that controls the pneumatic system that is not working. Now First American called me saying that they will not cover it because it is part of the pneumatic system which is not covered. Contract they gave is really misleading. It is really useless buying their home warranty insurance. They should’ve specified on the contract if they won’t cover any timers specifically. It’s upsetting.

Very pleased with my Home Warranty with this company, they are easy to contact with service needs, have good contractors that do the service calls and excellent on follow-up. Thank you, have recommended them to several friends! Appreciate your company and have intentions on keeping them for many years!

My garage door spring was replaced; however, I had to miss two days of work waiting for the door to be fixed because it took the garage door company three days to arrive and repair. And my car was stuck in the garage because the door would not open.

I've only had First American for 6 months and have used my coverage twice. One for HVAC repair and the other for dishwasher repair. Both times I have been very happy with the timeliness and professionalism of the repair person. First American website is very easy to schedule service.

Always prompt, good work & clean up after work! I will always renew my warranties! Usually come out same or next day to fix problems. I am always informed of any delay in parts or hold up of scheduled appointment.

Water was leaking from the back of the refrigerator. At one point, the liquid that came out was black in color. Enough water leaked on to the floor, it caused considerable damage to the floor and carpet in the other room from the kitchen.

Washer repair. The tech was on time, quick and courteous. I appreciated the service. He was honest in his evaluation and did what he could to fix our issue. Please send that tech next time I need this kind of service. Thank you for allowing this company to be a part of the First American Home Warranty company.

I had two recent claims with First American and both were resolved to my satisfaction. The reason for 4 versus 5 stars is that I did have some issues with one claim and needed to escalate the matter with First American. Once I did, I received excellent service and I plan to renew my contract for another year.

Always give good customer service and ready to help me with, whatever household problems we may be having. They also make sure that whatever company they send me is reputable and ready to help solve my problem, and give me a quick response to setting up an appointment, with me in a timely manner.

Had a great experience with Ideal Plumbing. They came out, ON TIME, diagnosed the problem, promised to return with needed supplies, showed up again ON TIME, fixed the problem, were clean and professional. We used to have the "other guys," who we had for 15 years, and they generally treated their customers like dirt.

My washer was not working. Called FAHW on 2-10-2020. I was told that Senitt's Appliance Repair would be my contact. Senitt's came out on 2-13-2020. Technician diagnosed problem. Lid switch was broken. Very quick fix. Chris was great! So happy with FAHW!

First American Home warranty's service request system was easy to use. There was a quick reply and contact to a service provider. The provider was good, though there were some minor issues with the communication between them and their service people, and their service people and us.

We just recently purchased a home and have had to use our home warranty twice since we have moved in. Both claims were handled quickly and it was fairly easy to get it all taken care of. One of the claims we a complete breaker panel replacement and it was really smooth.

Repair was quickly scheduled. Had to wait for repair due to all repairs scheduled but was expected. One repairman came out and couldnt fix the problem because it was a sealed problem but the other repairman came out quickly and finished the repair. Both were very respectful and answered all my questions.

I have had great service for the past six years. Am looking forward to my seventh year which will occur in May of this year. I will gladly recommend to anyone in need of a service. I have already recommended FAHW.

This is the best warranty company that by far I've been with. April will be a year I've been with First American Home Warranty and dont have the first bad thing to say about them. In fact I'm getting ready to sign another year with them.

First American home warranty Technicians have been extremely efficient and very courteous. They get in, get the job done and better than any other home warranty service we’ve had in the past. You can trust their service and their team members.

I was pleased with how fast they responded to the call. The work was exceptional. I would recommend him to anyone who has a problem with their garage door. FAHW was very helpful. Too bad the work wasn’t covered under the warranty.

Crofts Electric did a great job. Phillps was awesome and very professional. He was very knowledgeable and explained what the problems were. The work was top notch! I would recommend this warranty company and electrical company to any of my friends.

We had an issue with a leaking toilet tank. We submitted our claim first thing in the morning and by late morning the repairman showed up and within an hour had repaired the toilet. Very quick response and quality work.

I have been pleased with everything except for one provider who is not good. I had two experiences with this provider and I let First American know I didn’t want them and they tried to insist they come. I had to make a complaint and finally they won’t try anymore to have them come. I looked this provider online and they had multiple complaints that were the same complaints I had! I have suggested First American not use them but I doubt they will listen!

Kitchen sink. My problem was fixed and I am satisfied with the technician. I was called within a reasonable amount of time from the time I reported the problem. When the technician arrived, he showed a professional concern to my problem. He did not waste any time to figure out what to do and followed through right away. A job I was expecting one hour or more time to finish took only fifteen minutes. That was amazing.

Great experience, we had 2 major appliances go out in the same month, our tankless water heater and our counter stovetop. Both are over 25 years old and parts not available for. They did not even bat an eye, just replaced with new ones, no arguing about it, they just put new ones in! They have contacted me several times to make sure I am pleased with both the product and the people that installed. I can't say enough good about this warranty co. Everyone should have them!!

Zab Enterprises fixed the plugged toilet in less than 5 minutes with a Milwaukee 6 ft. snake. I only have a 3 ft. snake. Pouring hot water down the plugged toilet didn’t unplug toilet either. I injured my ribs while trying to carry the hot water.

I really appreciate how FIRST AMERICAN treats her customers. You’ve always been there when I’ve had any issues and for that I am grateful for! Thank You.

Microwave door. The only issue was that after the initial repairman came I did not hear anything for several weeks. Finally I had to call and check on it. So that took time and left me wondering. However. In the end, it worked well after all.

Repair dryer. I was very pleased with the customer service however I was disappointed that we had to pay another person to come in and remove the top dryer in order to get them to repair the problem with the washer. We are retired senior citizens and we bought this policy because we are on a fixed income so having to pay the extra money was not something I want to do.

The technician was very Professional and knew what the problem was in just a few minutes. Our ice maker was fixed and he gave us advice on maintaining our other appliances before he left! I would recommend First American Home Warranty to anyone!

AC repairs which went smoothly. We'll call again if we need any work done. He was prompt and kept us informed on the progress along the way. We did require an extra part which he was quick to go pick up.

Jess the owner of the electrical company responded quickly and got our water heater working again. He also showed me a re-set red button if we lose hot water again. My wife and I are very pleased with Jess’s work!

Technician came out and fixed the problem and the problem was solved. Just disappointed that heating is not covered. Satisfied with garbage disposal being replaced and functional and it was covered by the home warranty. Overall happy with First American Home Warranty.

Garage door opener not responding to any command from any switch or remote. FAH responded within hours and a repairman send the next day. Ended up having to replace the opener and the job was completed within the promised time. Great service!

Faucet in laundry room needed to be replaced. The tech did a very good job, he explained everything that needed to be done and he sent up the appointment for the next day to install everything. When he left everything was as clean as it was when he started the work. He was very polite and we were very please with his work.

This is the second home I have had covered with FA. I always recommend them to new homebuyers. Making a claim was an easy process and the company that responded was knowledgeable about the warranty. Problem was resolved within 30 minutes of the arrival of the plumbing company.

Garage Motor. I call, put the claim, within 2 days my door was fix. They are great to fix the problems right away. I'm very happy with this company. I have been paying this insurance since I bought my house. I am super happy.

Responded quickly and were very prompt when it came time to fix my 3 Plumbing issues. Each was completed and the procedures were explained to me prior to fixing that issue. They showed me what they did and the parts that were replaced.

My house was under another home warranty before I switched to First American, and I had a really bad experience with them. Upon turning to First American for my home warranty, I immediately saw and felt the difference in terms of turnaround time and quality of work. They might have somewhat higher rates than the rest, but you can expect a higher level of service too.

I've had First American for two years and I’m happy with everything. One thing though, they always take their time with any problem. I had a microwave problem then a leak problem and both took almost one month each to fix.

Very disappointed with service so far. I can’t understand how it’s 6 weeks with no heat in the winter. My husband is constantly having to call. We’re told it’ll be fixed on a specific date and then no one shows up. It doesn’t feel like they care about our dilemma. Why wouldn’t the warranty company just use a different vendor? How hard is it to get us heat? We’re running multiple space heaters to keep warm. Our electric bill was $360 this month - in the winter!!! We’ve loyally paid our warranty bills for almost 3 years. Very upset about this.

I love the company. I've had them for 12 years and most of the time, I've never had an issue with them at all. The last time I had services though, I prepaid ahead of time and I had to pay the service person again because he said if he knew that, then he wouldn't have come. I sent First American my receipt to get a refund of $75, which I paid online, and I still haven't received it yet. Still, the people they pick usually call back really fast and show up when they're supposed to. I like the companies. They come out and send somebody out to see exactly what's wrong. If they can fix it, they will and if they can't, then they'll replace the item.

First American was recommended to me and I've checked reviews too. Submitting a claim with them was easy. It was surprisingly simple and it was a pleasant experience considering that I had a plumbing issue going on in my house. I called it in and there was an automated service. So, I entered the information, as well as my payment information, then they had somebody call me and follow up. I had somebody out within a couple of days. I'm usually not comfortable with strangers in my house, but I was very comfortable with the contractor who came. He was very professional, making sure that I didn’t have any questions and that I understood everything that was going on.

I've been with First American since October and submitting a claim has been pretty easy. I send it online. I submitted a claim for a pool filter pump motor. The technician that came out was fine and he did what he needed to do. He put a brand-new motor three and a half weeks ago, but then that motor failed. So, he was out this past weekend and put in another new one.

I made a claim for my pool pump on 2/9/2020. The pool tech came out on 2/12/2020 and suspected electrical problems so he forwarded my claim to an electrician. The electrical company contacted me and I missed their call. I called them back to schedule an appointment however they told me they were too busy to make an appointment with me and that I should call them back. Then after I became concerned with what they told me, they said they would call me back which they never did. My husband looked at the panel box and replaced the breaker to the pool pump because it looked broken. I called FAHW and explained how the electrical company handled my claim and that it was 5 days after that incident, and if they could re send the pool tech since we changed the breaker and hopefully he could give a diagnosis on the pool pump.

So far, I’ve been happy with First American Home Warranty. I’ve had a couple of claims submitted. It was to check on things. One thing, they did a minor fix, and everything was really prompt. The technicians were also very nice and very helpful.

I started out with a shower valve that would not balance the hot and cold water, they sent out a "technician" that replaced the cartridge and when he left the shower would not turn off. So far no resolution. They are unable to use a different plumber according to Brian at First American and the plumber won't be in our area for another week. Keep in mind our area is Southern California. First American said they will not pay for the water running down the drain, nor will they pay for consequential damages due to capping off the showerhead to prevent the water from running. They also said they would not pay for me to call another plumber. We won't even discuss the mess left on the bathroom floor when the first plumber left. At this point I find that this company is absolutely worthless.

Requested service for backed up drains. This one day before holiday weekend. I was assigned a service number. I said this was a major problem for us. Received a service number from FAW. When no one called me I called the selected plumber. The response was no one could come sooner than three or four days due to backlog and holiday. I hired another plumber and they responded the next day. This cost me 3 $300.00, out of pocket. For the first time FAW had failed me. I would like a refund for this expense.

I had to have my 30-year old Maytag washer and dryer repaired a couple of years ago, and they sent a guy out. Once he did whatever he did, when we turned it on, it made a horrible noise. We called the guy back and he never came back. It was making that noise for at least two years or so. When the dryer stopped running altogether, they gave me somebody to come out and they didn't call. So we called them. They said, "Oh, they don't come to Camino." I live up in the hills a little bit, but it's a populated area. So they gave me Q Plus. I called them and Victor answered the phone right away, and I explained to him. He said they could come out that day.

I have had to use the Home Warranty service twice. Both times were very pleasant. Easy to do online and also over the phone. Easy to understand when talking to. Called back with information that was needed and also to let me know when repairmen were on the way.

I’ve submitted my claims online for last year or two. It’s much easier and much more efficient. When you submit the claim, they usually give you a reply within a few hours of a telephone number and who they assigned it to. And then they call you most of the time within 24 or 48 hours. I’ve had occasionally where they never called and I’ve had to call them.

I used to do real estate in Southern California and I used First American title a lot and they were always a wonderful company to do business with. I haven’t done real estate now for 8 years but when I went online looking for a company, I saw First American's name and went with them. We had them sent someone out for our water heater and the guy repaired it.

I had difficulty placing a claim for my garage door. Basically, I couldn't get it open. I'm 82, had a low back fracture and an upcoming appointment with my doctor, and I couldn't get my car out of the garage because the door wouldn't open. In placing my claim, I explained to the customer service rep that it was an urgent, almost emergency situation, but they said I would get a repair person call within 2 days. They assigned a contractor who I called and said he couldn't be out for two days.

I have been very happy with the service provided by American Home Warranty. My washer drum was not working properly. I called AHW and was told someone would contact me within a couple of days. The repair company was very quick to respond and the repairman they sent was professional and knowledgeable. AHW received their report and within a matter of days informed me that the washer was not repairable and they would replace it or send me a check for the replacement value. AHW sent me a check within 5. Since the replacement was a different brand I added to the check and purchased a dryer also. This was necessary because I had Samsung Stackables and replaced them with GE Stackables. I am extremely happy with the service I received through the AHW Company and have already recommended the company to friends.

Requested service 2/13, tech not able to come until 2/18. This is unacceptable, especially considering the toilet leaked sewer water in the bathroom. We are a family of 7 and also need this bathroom working.

Our tub was clogged. 2 other plumbing companies had come out first. The first company said they would need to go under the house to repair the drain. The 2nd guy showed up and didn't have the equipment to snake the drain. Finally, the 3rd plumber came out, snaked the line and all is well now. It took him 15 minutes..

My fridge failed and I was offered a replacement or cash and since the replacement did not meet my specs I took the no hassle check. The fridge was delivered within the timeframe estimated and was installed requiring a door side change which was done quickly and all turned out just fine.

FAHW is a great home warranty company. I had horrible service with a different company before switching and the difference between the service was like night and day. I would and have recommended FAHW to friends and family. Filing a claim is a breeze and customer service is great, not to mention when any service is needed it was completed timely and if not then communication was always there.

Worst home warranty we ever have. We got the warranty when closing from the title company/lender. Please get your money back and buy warranty from another company on your own if you can. We requested plumbing work. I totally understand some conditions are not covered. But the contractor didn’t fix the problem and did the wrong diagnosis, so we have to find a plumber on our own and start it over.

Four weeks ago, I made a request for my plumbing issue and it was easy and straightforward. The plumber came out and did a great job. Everything he did worked well.

The contractor that did the refrigerator, B&B, did a good job. The one that did the AC work, Islander By Choice, had to order a part and it took a little while for it to get here, but they did a good job too. I've had First American for 7 years and my only gripe about them is their automated phone system. It’s awful. It doesn’t give proper options. It’s extremely limited and you can’t always convey the issue clearly to the system ‘cause it won’t let you. I don’t like it at all. I have a pretty large company, and my whole approach to problem-solving is it’s one-on-one with a live person. I don’t approve of automated systems for that use.

I am notorious for not being good with tools, which is why my wife would rather not have me fix our appliances when something goes wrong. Instead, we got a home warranty from First American. That way, we know that someone will be coming to fix our broken equipment as soon as possible.

First American Home Warranty is usually fast and comes when I need them. However, a couple of years ago, our kitchen sink was clogged and some guy came out. He tried and said, “Nope, it’s not gonna work. You have weird pipes.” We had to pay him and he left. The vendor wouldn’t do anything for us even though we paid them. We had to call out Roto-Rooter and they fixed it in five minutes. We had to pay $200 out-of-pocket. Trying to get ahold of First American to talk about why the company did not wanna do their job was rough. But when we had our garage repaired, it was totally worth it. We've been with First American for 10 years and never even thought to switch.

Technician checked lines and made sure everything was flowing and draining properly which fixed the loud sound that the dishwasher was making. He made me aware of what he was doing and how to keep filter clean moving forward. He also gave his contact information to make sure that if I had questions later, I could contact someone directly.

Problem with kitchen pipes and bathroom sink stopper. Kitchen pipes leaked and bathroom sink drain stopper did not work. The tech tighten and adjusted the kitchen pipes and replaced the bathroom drain assembly. After testing the work, I was satisfied.

The first plumber sent by FAHW from Ohio Town & Country had us bash a big hole in our hallway which we had to pay for. He couldn't find any leak so we had a second plumber come in. The second plumber thought they found the leak, left then came back to fix it. When they did, they said that they thought the leak was from something else. They have since tried an alternate solution and now we have to get a drywall person to fix the hole that was bashed in.

First American Home Warranty is an excellent company. They make sure whatever your need is they are on top of it. The customer service is professional and very knowledgeable. With my experiences the contractors they use are very professional as well!!! I highly recommend First American Home Warranty to take care of your home needs!!!

We've had FAHW since we purchased our house in 2003 and they usually get our issues resolved for us. Plus, it's easy to file a claim with them. We had an air conditioning issue once though and the tech was terrible. I had to go to the president level of the company to get my problem resolved. Still, the other techs we've had have been fine.

The contractor was outstanding while FAHW was below any business standards. Received worst Better Business report this year. FA apparently communicated with the contractor but not with the customer. After the dust has settled, will terminated my policy as will several others in my neighborhood.

Took 4-5 days to get from First American Warranty to the contractor. When the contractor got it they called me right away. I was without a refrigerator for almost a week and lost a lot of food which was unacceptable.

Hot water in toilet. I explained the problem when I called. The plumber who came out did not think the warranty would cover the repair. I received a call from the warranty company confirming that it was not covered. I had a similar problem with electrical. One of the contractors I spoke with told me the people taking the call were not informed and would send out contractors even in instances where repairs are not covered. Seems like a management problem to me.

I am very satisfied with the service provided. Every time I have had to file a claim or need information concerning a claim or information about my coverage I have gotten a response very quickly. The agents responsible for taking the information are very courteous, caring, easy to work with.

Gas water heater stopped working. New water heater had to be ordered and installed. Service technician from one company came in for an assessment. He determined it needed to be replaced. First American then sent a second technician from another company to confirm. Once confirmed, the second company was used to complete the issue. A new gas water heater was ordered and installed. We had to wait a few days for the water heater to arrive, but once it arrived, the new company returned to complete the install. It was completed in under 3 hours. Not everything was covered in the warranty, so there were some additional out-of-pocket cost for parts and service. The water heater and installation was covered.

Once the decision was made to replace the dishwasher, my experience was great. However the time to come to that conclusion to replace was too long. The time it took to get a serviceman was too long. Then he had to order parts after diagnosing the problem. Then the parts came, and that took a few weeks. The parts sent were incorrect, because one part wasn't still being made. Then the company had to decide whether or not to replace the washer or continue looking online for the part. All in all it took about a month and a half to finally have a dishwasher again. If time is money, that dishwasher would be quite expensive!

Refrigerator repair. This repair was performed by Nana. The service was very timely as the request was made in a weekend and repair sufficiently completed before close of business on Monday. This occurred at a residence in Cedar Park, Texas. We have been very satisfied with the service provided by First American Home Warranty.

Everything is going well with First American and our most recent claim went fine with one exception. A young man came out here and repaired the plumbing system, and he had to cut a hole on the wall. He told me that they didn’t repair that so they would be having somebody come out here to fix it. But nobody ever showed up to fix it and it has been about a month now. I understood that he’s a plumber and not a Sheetrock man. I didn’t have a problem with that. My problem was that nobody ever followed up on it. Then I dropped it after nobody showed up and I have since had it fixed. That aside, they responded very quickly and did a good job on what they came out here to fix.

First American Home Warranty has come a long way since I started with them. I like their website to request service as it is easy to describe the problem and that information is given to the company/technician/service person who is dispatched. I may not always get the exact words for the problem but I can explain it in words they understand.

My home warranty experience has always been good...so I decided to get Property Insurance for my home. I AM STILL WAITING FOR SERVICE FROM THEM! I have called multiple times and left multiple callbacks. The insurance side (so far) has been worse than horrible...and it is affecting my overall situation!

I've been with First American for more than 9 years with coverage for 2 homes. Saved thousands of dollars in replacement costs for appliances including Heat and AC. Wouldn't be without this coverage. Have recommended First American to my sons as a must have for any homeowner. Fast and reliable service and contractors.

Tech called to schedule the appointment with in an hour of my claim. Tech arrived on time, was dressed in business uniform, and was knowledgeable. He had the proper tools and repair parts to complete the repair. As he promptly completed the repair, he ensured everything was clean and in order.

We have had a gas leak for over a week, which means we have no way of cooking, heating the house or having hot water. It is almost below 50 degrees in our house and we can barely function. They keep putting us off and we feel like it’s an emergency. This is the second time we have been without heat this winter. The first time was from December 13th to January 10th. We have been unable to live in our new home but we are paying thousands for our mortgage. We are attempting to seek legal action at this point. Please, do not spend time entertaining this company. We have been scammed.

Bought a house and this company was the sellers warranty. Hot water didn't work, house was bought on contingency that water heater would be fixed before we closed. A month went by and we still didn't have hot water. This company sent 3 different plumbers to my house 4 times and nothing had been accomplished. First plumber said they can change the water heater without taking down a wall. 2nd says, no, the wall has to be knocked down. 3rd comes to install upgraded water heater but can't because the wall is in the way. I hear next that they are reviewing the option of going tankless in order to avoid the liability of knocking down a wall. Next day someone shows up to knock down the wall. Plumbers come a 4th time to look at it, comments on the asbestos, insists I should have a tankless to avoid this again. I say great I'll pay the difference for the upgrade. Warranty company says absolutely not, can't take on that kind of liability.

First American always was very responsive. They were my home warranty company for a house I have down in Scottsdale and I never had a problem with them. When I bought my house up here in Prescott, it came with a different home warranty and they were worthless. So then I put First Warranty on the house I’m in now. I transferred over to them a couple of years ago. I do claims submission over the phone, which has been easy. I’ve only had one problem and I’m having it now.

The service guy was very nice and worked very hard. Both the garage door and the oven. These guys have to travel from San Jose which is a challenge in itself. We are extremely happy to have worked with First American.

Contractor somewhat rude and hard to work with. Original leak reported during the holidays along with serial #, make and model. Contractor unable to send anyone for a full week and that was only to determine extent of repair (a 15 minute maximum call). Afterwards it was determined parts had to be ordered and we had already lost a week! At that point I contacted FAHW and was informed of ways to expedite parts order. Contractor unaware of possibility of expediting and insulted that I would be the one to tell them to talk to FAHW. Eventually FAHW and contractor got together with urging from me and parts were expedited. I was able to track parts delivery and push for an appointment to fix the dishwasher. Work was well done, but took 3 weeks and a lot of follow up!

I submitted a service request to replace 2 exhaust fans over the phone but when the technician came he only fixed 1. I called their office and I was on the phone more than 30-40 min and I talked to many people and explained the issue many times to all of them, but at the end they basically said I'm lying and I only requested 1 exhaust fan to be fixed. They charged me $75 service fee for a exhaust fan motor that costs only $15 and takes 5 min to replace. Absurd!

We had a problem with our freezer that kept defrosting. The warranty company assigned a contractor who came out to fix the fridge. They did not do it properly and had to come back. The next time they came back they still did not fix the issue. When I called back I was very frustrated because my freezer kept defrosting and it had been going on for 3 months. They told me they were going to get me a new fridge at that point and I would hear from someone in a few days. I never heard from anyone and had to call back in.

Replacement and installation of double oven. Sent service technician, technician observed problem and filed results found. Representative called and informed me of problems and suggested solution offered by company. A new oven was ordered, delivered, and installed. Technician was courteous, on time and very professional. They installed the new oven and hauled away the old one and all shipping debris. I am very satisfied and would recommend this service to all homeowners.

Dryer booster fan. They came out to check the fan, but found out that it was not covered by the warranty. But they were kind enough to refund our service call because they did not know that it was not covered at the time we made the arrangements. First American Home Warranty was very courteous during this time. The people we dealt with over the phone were extremely nice.

It’s sometimes slow trying to get a contractor, like perhaps a plumber. If you put in a claim for a plumber and you got a water heater situation, it takes probably a week out. That means the family’s got no hot water. The contractors can be doing better to provide service for the people but the reps at First American are awesome. I’m very satisfied with First American.

I do not have an order number on hand. If the inquiry is about the renewal process, I gave it 5 stars. The agent was pleasant and efficient. We received our new contract in a timely manner, and its contents were as we desired. If this inquiry is about our Jan. service call, I already submitted an excellent evaluation.

Call to First American was promptly relayed to a local service provider. Schedule was established with confirmation and call to announce expected arrival. Work was well done exactly as requested. Could not be happier with the plumbing company or First American.

Our representative was very efficient and helpful. We waited 2 months for them to make a decision on replacing the stovetop after the repair part was not available. We are very pleased with the replacement and the timely manner they replaced it after they made their decision.

They sent out a service tech and my Dishwasher was beyond repair, so they replaced it with a new one with similar features. The delivery company brought the new one and hauled off the old one, I did not need to wait for someone to install it as I did it myself, just had to go to the local appliance store to buy an adapter for the waterline. No big deal.

Morgan Plumbing fixed the hot water shutoff under my kitchen sink by tightening the bolt behind the valve. Also noted that the water shut off valve to the house was leaking and needed tightening of the bolt on the valve stem. He also tightened the similar bolt behind the outside faucet and used to leak. Very thorough and polite. Very helpful for an elder person that can't do these things or has the knowledge about these plumbing issues.

This is my second request for service under our home warranty. We were pleased with the first response and are also quite happy with the provider who came to address our plumbing issues. He replaced the old defunct disposal with a lovely new quiet one. He worked quickly and efficiently to address the problem.

Handle in shower not working. Contractor came, said he needed to get part. Then we get notice from your company saying contractor said it was broken and not from wear and tear. The equipment was original to the house and the house was built 35 years ago. Of course it was wear and tear.

We got a 2 year home warranty as part of our home buying process, which turned out to be a very good thing immediately. We got into the house to discover that the plumbing started backing up into the garage and bathroom with the first day. I called First American and was given emergency status, so we had someone out within a few hours and our plumbing was fixed. They didn't even balk at us needing their services with days of signing for our home. I highly recommend them. We are already talking about extending our home warranty when our current warranty ends.

Quick service after initial telephone call. Repair service called the same day to schedule a visit. Technician arrived on schedule and diagnosed the problem. He ordered a replacement garage door opener which arrived in the next two days. He called upon arrival of the item, scheduled a date to install and completed installation quickly and efficiently.

YES! We're very happy with our Home Warranty. It has helped us with unexpected repairs! We've had our coverage since we purchased this home. Since it had been abandoned, we didn't know what to expect. Sometimes it takes a little longer to get the diagnosis but most of the time it happens quickly and we get the issue resolved.

Recently FAHW provided excellent service. Their online portal is the best. Scheduled warranty service, next day was able to get in touch with the contractor. The provided contractors were on time and repaired the problem items timely. Excellent service. Good job! Keep it up.

I would not recommend this company at all. They offer CRAPPY appliances & their customer service is a joke. We got our dishwasher replaced four months ago. The dishwasher they gave us NEVER cleaned properly & after about 3 months stopped working completely. I was unable to get in contact with the manufacturer after multiple attempts so I called First American to see if they could help. They made a phone call & scheduled the appointment. They are now saying I owe them a $75 service fee for making a phone call to the manufacturer for an item that was covered under a warranty.

Our warranty was included with the purchase of our home. We requested service on our garage door, our hot water heater, and our air conditioner. In each case, the contractor flatly refused to perform the service necessary to actually correct our problem, instead doing the bare minimum of maintenance to let the appliance hobble along for another month or so. IF you have to use this service, the only way to get your money's worth is to pay a third party to diagnose the problem in very specific detail. This costs more of course, and it's still a gamble whether they'll find some way to wriggle out of fulfilling their obligation (as they did with our AC). This business is essentially fraudulent - their entire business model is to find ways to avoid doing what they've committed to do.

I had a Sears brand washer that gave out. A part for it was back-ordered and was hard to get so I was without a washer for two months. I told First American how many loads I had to do a day and how many times and they offered to send me some money to compensate for spending the money on the coin operator. Finally, the part came in but it didn't work. When they found out about it, they said they were gonna order another part. I've already waited two months for that part. Then First American decided to scrap the washer and get me money for a new washer. They took forever to do it because they went through the purchasing department. The check they promised me never came. Finally, that got rectified. I have taken out their policy with First American for 13 years and I'm their worst headache 'cause I don't give up.

I was assigned a special rep who was outstanding. I am satisfied ultimately however what I had to put up with originally was terrible customer service. I was without a stove for a long time and had to be on the phone a lot with people who would not do anything. Once they got assigned Mariela we got a satisfactory settlement.

When I first got a home warranty from First American, I thought the $42.50 monthly charge was a bit too much. Then my HVAC system broke down. If I didn’t have that home warranty, I would’ve had to shell out around $1,000 to get the HVAC system fixed. For that alone, I feel like I’ve already gotten my money’s worth.

This company is a garbage! So my fridge wasn't cooling November 10th or so; the repairman they sent out couldn't come until November 20th. So we waiting until then and just toughed it out with coolers and ice packs. Then the repair guy comes and can't get the part until November 24th no biggie right. Then it's not repaired until December 2nd!!! We dealt with it. Then come January 6th..only 4 days passed their 30 day guarantee crap our fridge isn't cooling again. So we have to pay the copay of $75 again. And then repair guy comes out on January 12th deems the fridge and summits it to the company the same day. So I called the next day January 13th so find out the next step to them replacing our fridge. He tells me it will be 24 more hours until the claim is processed and that I will receive an email containing our options they give us. 4 days later!!! 4 days I get the email with a fridge that is waaayy too big for our house. So we opt for the buy out process.

First American Home Warranty replaced the keys on my door. They came and took care of it really quickly.

Submitting claims to FAHW has been very easy over the two and a half years I have been with them. One time, I had a water heater go out. Another time, I had a leak in the plumber. There were also a couple of claims I've had for my dishwasher and another for my garage door. Most of the contractors who have come have been great. When I didn't care for one of them, I let FAHW know and within a day or two, they assigned somebody else. I have renewed my contract with FAHW and I intend to do so again. I'm happy with them.

STILL have a problem with my washing machine not getting hot water. Had 2 plumbers and 2 appliance repair techs out and they both said it was the other's responsibility. This has been going on over 2 months and now First American Home Warranty won't respond to my emails or calls. Also, don't be misled by "service". They don't provide normal maintenance service. They only try to repair if something isn't working... Doesn't make sense.

First American Home Warranty is one of the horrible home warranty companies we have ever had.

My problem was to repair the dishwasher with door free fall and the dishwasher was working perfectly. The technician came and repaired the door and now the dishwasher stopped working completely. We are without dishwasher from 21st and the response from contractor Axis is unbearable and disgusting and cannot explain in the words.

We filed a claim for our pool heater. We are told it’s not covered because there’s a missing check valve. We did not install the pool or own the house when the pool was installed. We purchased the home warranty specifically for things like this as it’s an older home. It seems like nothing but an excuse to me to not have to cover it. If you live in Texas, don’t bother. It’s an unregulated, joke of a business. Read through the extensive number of reviews on this site and you will see almost all in Texas give it a 1 star. Don’t waste your money.

After my heater failed in January it took 27 days before the repair was made. Then the contractor added junk fees, freon recover and disposal of 400 dollars. There was no freon in the system. And then the technician told me the fee was for freon that the warranty company does pay for. Then I was told it’s for the disposal of the removed items. Long story short they were not going to do the repair until the I agreed to the 400 dollars. I go over to the Better Business Bureau site and there are 16 complaints with the exact same complaint by Beaches Air of Jacksonville. Being in late January and my heater out for 30 days already I would have paid 10000 at that point. Don’t waste your money paying years of service and just save up the same amount of money and cover your own repairs.

We had a leak in our plumbing system, and it was leaking into the front yard so there was a pool of water in front. My dad called First American and asked for a plumber. Then, I called the plumbing company and I scheduled for the next two days after that. It was really easy to schedule with them. Also, the guys who came out were really good and they took care of all of it.

Within 48 hours of making a request online, we had a new disposal installed & working. I made the request online at night & at 8:01 the next morning the Plumbing company called & made an appointment for the next day. Serviceman was prompt, knowledgeable, & quick.

Our hot water heater went out, sprung a major leak and needs to be replaced. 1st American sent a company out to look at it, and of course it needs to be replaced. The problem is that the company/contractor is still charging us almost $700 for various fees, including a $50 "disposal" fee when we could just set it out on the curb to be picked up. $700 is close to what it would cost outright anyway. So what are we paying 1st American for? Also, 1st American said they get the water heaters wholesale for about $350. So even if $250 goes to the company for installation, then we are still paying the full costs. This looks like a scam from both 1st American and the contractor.

I've been with First American for almost 11 years and my interactions with the reps have always been really good. They're usually quick to get someone sent out here. And if I call them back to tell them that the person says they couldn't come for a week, they would go to somebody else. I also like the fact that it costs me $75 to get something repaired. What I don't like is they rotate the service contractors. Sometimes, they would come from another town and it's a long commute for them to get here and so it takes longer to get them. I would rather have them do local contractors. Other than that, First American is good.

They were not able to provide another vendor for a second opinion and would not authorize me to find my own locally. There are other companies that allow you to pick your own contractor. I am senior citizen and they wanted me to drain my own spa and move it and send them a picture. I told them I had a company to provide this service. They refused.

As a homeowner, you want nothing more than peace of mind. You want to feel that if things go wrong (and they do!), they’ll be fixed right away. I got that feeling when I first talked to an agent from First American. They listened to all my concerns and gave me a warranty that was a great fit for my budget.

Our refrigerator quit working. I called First American Home Warranty to find out if appliances are covered under our warranty. Turns out they are! First American Home Warranty was quick to respond and very helpful. They were knowledgeable and polite. Turns out the refrigerator was covered under the manufacturer's warranty. First American Home Warranty called back to make sure the manufacturer had come out to fix the problem.

This is our second year with First American and it is going well so far. When we had some issues with some of the appliances, we called them and the issues got taken care of. In one instance, the technician came in, took care of the water heater and left. Last year, our AC went out and the contractor came in and fixed it. But we had to wait a little while because although the part was ordered, it took a while to get through. However, when we brought it up to First American, they told us to go buy a window unit and then they reimbursed me for it. The claims submission process could’ve gotten a little bit better as well. But once we brought our issue up to them again, they fixed it right away.

It's going to 4 week since I place a request. I am still waiting to get the work complete. They keep telling me is that LG need to come and check the fridge, every time I call I get transfer to some other people. Bad service.

Had to go to supervisor to get additional help with service date. Initial responders should be able and willing to help with out having to go up the chain of command. The company was far superior years ago before being bought out by the current owners.

The warranty company says the parts will be in today or tomorrow, but they can not control how long it will take the service provider to come out.

I've made several claims since first signing on with them. Every claim I've made so far has been solved. There have been small glitches here and there, and occasionally, the process has taken longer than I would have liked. But, they do respond well to feedback and seem determined to resolve issues as quickly as possible. I have every intention of re-upping with this company in the future.

Washer was found to be beyond repair due to age and parts not being available. I was offered a new washer (actually slightly larger!) and I elected to take equivalent payoff (promptly issued!) to replace with an upgraded model I desired.

Our technician was very courteous and helpful, was able to find the problem very quickly and get it back and running again. Thank you for being there when we needed you. Will know who to call if we have any other problems.

I had my dryer serviced a few weeks ago by Adco Enterprise and the tech was excellent, super helpful and fast at fixing my dryer. Explained what happened and how he fixed it. Great guy!! I would recommend Adco enterprise and Frist American Home Warranty.

We have needed to use our warranty 3 times since moving into our home, and each time the American Home Warranty team has been really helpful, professional, and accommodating. We had major issues with Sears and their service reps and we thought we’d have the same issue with AHW, but they stepped in and moved us to another service company and made sure everything was taken care of. It took a long time, but they stayed in touch and followed up. I have since recommended American Home Warranty to several people.

In my opinion I would search for another company. The contractors they send out are the worst in the business. In Tulsa Oklahoma they only have 1 contractor for each service (we have used) and they are terrible. Good luck, the warranty company leaves you hanging to figure it out on your own. Their customer service is subpar at best, I receive better service at Walmart... There is a reason they have a 3 star rating, what if you gave 3 star service would you be in business? No. I don't know how they have been around for 30 years but it's time people stop accepting terrible service. Plenty of other warranty companies to choose from.

I reported my HVAC system was spinning but not blowing hot air. It was below freezing so I reported it as an emergency. Within one day they sent out Bell Cow. Bell cow was nice enough to kiss diagnose the problem then turn off the auxiliary heat and turned on the air conditioning. This allowed cold air to blow in an already freezing house. Then bell cow called first American told them they were not going back out to fix it. First American told me they couldn't find another contractor and told me to do it. I did sent them the repair estimate. They sent it to bell cow to fix. My repair company said it was a bad coil. Bell cow said it was just a bad circuit board. Now bell cow is saying it is a bad coil strange how that worked.

We will not be renewing the warranty for the following year. We wait for MONTHS each and every time we file a claim. In hindsight we continued to tolerate them because eventually the problem was resolved but this time is ridiculous. Our water heater broke on Tuesday morning. Filed a claim and paid the claim cost on Tuesday! You can imagine having water in the home is important especially hot water as our home is heated via the water heater system (in the winter!). Wednesday the plumber finally contacts us after numerous attempts to make contact. Plumber says he will expedite. We are now about to be on 4 days and there is no update to the claim. Requested a new plumber but at this rate and based on past experience it will be a MONTH before our home has running water again.

Having a warranty on the property was something my financial advisor suggested. We moved into the house five years ago and I got First American immediately. I called in when I submitted the first few claims and after that, I did those online. Everybody was nice but I had a bad contractor for my heating and air. The guy didn’t wanna do anything. I had water in my overflow pan and it was leaking into my ceiling. He said that anything to do with water is not his responsibility and that it’s all up to the guy that provides me with maintenance. He also said that it’s a good thing I have a warranty because why would he come out here with two guys and spend all day working and just get the $90, which was the fee at that time, when he could come here by himself and spend 15 minutes and put a patch on it, and leave, and collect his $90.

Submitting a claim in the beginning was quite easy. But of late, it hasn't been because they only want to send people that don't work with working people. Then when I request them to put me with someone else that may work after 5:00, they want to give you an issue. It's a problem. They say that I should be available, but I'm paying them for service so why don't they do what I am asking? My recent claim was on a hot water tank. The contractor worked around the work schedule, but he messed up the pilot of the hot water tank and had to come back the next day to fix it -- I had to take a cold shower that morning. The unit is now okay.

You don’t usually expect much from a home repair service company. However, First American Home Warranty is something else. They promise to have the appliances which are covered by their warranty repaired right away, and they are usually able to fulfill that promise. I’m sticking with them even if I’m moving house soon.

This company, First American Home Warranty, has given me the run around for two months. I was given this home warranty when I bought my house. My heat pump went was putting out cold air. I contacted this company. $75.00 service fee. Paid it. Had to find my own Heating and Air Co. because they couldn't find one close to me. Ha!! I found one within 7 miles of me. Had the company come out. First American told me they would pay $200 and that if it was anymore, that I should call them and send email of estimate. I did this. Never heard back.

First American has been very responsive. And when there has been any kind of an issue, they follow up. They seem to have a faster response time over the phone than online though. And you feel like things are in motion a little bit faster. Their service has been really good, but the technicians have been so-so. Their communication skills could be improved. They had a heavy Russian accent and it was not always clear what their recommendation was. I don’t know if it was because they have limited English or because of the heavy accent, but they were not very expressive and not clear. That has been a problem two or three times. However, the quality of the work has been really good. We’ve had some difficult issues and we’ve been able to get them figured out.

We had another company and their service was getting horrible, plus their cost kept going up. We switched to First American and I’ve been with them for six years. The reps have been extremely responsive. I usually call them and I get a callback within 24 hours. They have somebody out almost immediately within at least 24 to 48 hours. The techs have been phenomenal, always extremely clean-cut, friendly and seem to know what they're doing. I’ve had no issues with them. The experience with First American has been great.

My warranty covered our new HVAC unit but NOT $2300 worth of "modifications " to put the new unit in... In my opinion it should have been fully covered. I am VERY disappointed. I was told it was the BEST WARRANTY available yet it still cost me A LOT of $.