First American Home Warranty Reviews

I insured my property with First American just in case anything major went wrong and I usually have a positive experience when submitting a claim. Their claims representatives were always good. It takes them within a week to send a contractor out, depending on the urgency of the need. The warranty always paid for itself, almost every year.

The home warranty I purchased said they would replace or repair any of the covered appliances in my home. That included my hot water tank. If something broke they would repair or replace for $75.00. When my hot water tank started to leak I contacted them. They sent a company out and the quote was $1,800 out of MY POCKET.

First American has been very quick to send out any type of help that we need. I call the same lady who's super sweet and always on top of getting us help. I've had to call her on two different issues. We were having issues about our water heater, but we figured out it was something else. And they got that all fixed within just a couple days. Our pool pump was also having issues. The technicians that were sent out have been really nice and helpful. They've done really good work too.

I telephoned today to follow up about a request to receive service for a broken dryer. I was told verbally that my request was denied because I had an unpaid service fee. The company promised to reimburse me for the service fee I paid when no one came to service my washer and dryer. The company scheduled several visits with Sears. AFTER several no shows, I was asked to pay one additional time and told I would be reimbursed. I paid as requested. No reimbursement. I continue to pay the monthly contract fee for the warranty but I am unable to get my dryer serviced. Every request takes months to resolve and the customer service agents are unprofessional. Today, February 7th, the agent yelled at me and even hung up/disconnected the call when I asked her to refrain from treating me in such a way. I am sadden by the misconduct. My call was placed at approximately 5:15 in the evening. This behavior is unacceptable.

I have been using First American Home Warranty for almost a year and we've been happy with them. Submitting a claim was really easy. I just call them and the guy they sent out came the same day. He was great, and he ended up replacing the unit, so I got a brand new washer. Although it took a couple of weeks to get the unit replaced, that was because we were out of town. So far, we've only had one claim and First American dealt with it quickly, and they were very professional. As long as they’ll let us stay there, we plan on staying there.

Two weeks ago we contacted First American in regards to fixing our dryer and it was on a Sunday. We set it up online and got a confirmation email that Sears would be out at our home Monday between 10-2. I took the day off and Sears did not come. I called back into First American to tell them Sears never came. They contacted Sears and Sears stated that they supposedly came to my house but no one answered (completely false. I was at the door). First American then said the next appointment I can get is Friday between 8-12. I questioned them as to why I would be penalized since Sears never came and I was at home. They had no answers.

I had this guys as my home warranty company for a few years - they kept renewing my contract without notice. Almost every vendor that came out was dishonest and not rated very highly anywhere else. The final issue was my AC unit. After them continuing to deny the claim I had to escalate it to someone for approval. After my tenant being without AC for days in Arizona they finally had a contractor come out. This contractor was rude, left debris, and failed to fully complete the job - they left a hole on the roof where the transition goes. Once we caught this, had it confirmed with another company their vendor refused to make the issue right and First AM failed to make it right as well. I wouldn't let them send a vendor to my house ever again, it makes me question all of the warranty work that was ever done on the house.

The beginning of December 2018 we started having problems with our heater. It was the first time using our heater for the winter months as we had just moved into our house in June. We contacted our home warranty company First American and stated that our heater would turn on and about 2-3 min later would shut off automatically without ever warming up the house. They notified us that they would get a repair company to look at it. A few days later the repair company sent to us was Platinum Repair. The technician that looked at it said there was nothing wrong with the heater that it was the filter and that it was dirty and needed to be replaced. He messed with a few things and the heater came on and we were good for three days.

I'm writing to warn others about this company. I had filed a claim for service two months ago and paid for my services upfront with credit cards. After a poor experience the charges were reversed. And then the bills started coming... I figured this was a clerical error and it would be reversed. When the last letter came, it threatened to send me to collections. This threatening letter gave no detail regarding the charges. Further, when calling I was simply told my "service fee was due", and they were unwilling to send me a report on the charges. Again, I paid upfront. Had a poor experience and the charges were refunded. What is sad is that I thought the company was legitimately trying to do the right thing. Unfortunately, this isn't turning out to be the case.

I'm a Realtor and we use First American exclusively. We went with them because the boss uses First American and knows the people personally in the San Diego area. So far, I had a good experience submitting claims. I always do it online and everything seems to be fine. Usually, it takes two or three times checking the parts and diagnosing the problem, ordering the part, coming out, putting them in, and then having to come back with another part. But that would happen any time you try to fix small appliances. Also, it would be helpful if the technicians sent out are able to speak English.

We were recommended to use this warranty service when we bought our house. We have had several issues with different problems they are supposed to cover. On three separate occasions I have had to fight to get them to actually service things that are covered. They drag the process make false claims and send inadequate service techs and repair estimators. Our refrigerator went out and they took 27 days to repair it. Along with countless phone calls and service requests. Our roof leaked and they said it was due to another company and they refused to service it. It seems their game is, if they make it hard enough to get service you will go elsewhere or opt to pay for service out of your product. They do not provide the warranty service they promise. NOT WORTH THE MONEY!

I would give these guys a negative 5 star rating if I could. Been a customer for 10 + years and in my first home years back they replaced things and had reputable techs and good customer service. They replaced a water heater, garage spring, dishwasher and serviced the AC issues as I had an older unit. Times have changed!!! NOW they make you wait forever to do anything hoping you will pay to fix it yourself... Or pass the buck and state they will pay for the item but none of the labor and "cost to bring things up to code" so they can overcharge to cover their costs.

Customer service is the worst. We had a light switch that went out and since it was an upgraded switch that the builder installed it was not covered. The light switch was $40 compared to a standard switch at $5 and we told First American we would be fine with the $5 switch and they refused to install it. We had a toilet leak in another house and the repairman they sent out looked like he had been sleeping in his car with all his tools. Just check out all the negative reviews on Yelp and it is hard to understand that this company is still in business, let alone have an positive reviews.

This warranty is totally worthless. Don't waste your money, time, and energy; it's useless even to consider recommending or researching it. Here is why: I got a one-year complimentary warranty at the recommendation of the broker and cost of the seller. I was pleased to hear about it because I would get one year's worth of peace without paying anything.

I've been having a good experience with First American Home Warranty. Thus far, I've had parts replaced on my washer and though it took quite a while for me to get rescheduled and to have the work done, I had no problems other than that. The contractor who came was Sears and when they first got to my home, they did not have the part needed. They ordered it and it came to my home. Thereafter, I had to reschedule or deal with the original appointment that the tech made to come back. He said I may be able to call and reschedule the appointment quicker but I was unable to do that. So, it was about three weeks before he could actually get back to replace the part. Nevertheless, the techs First American sends as well as their professionalism has been fine.

I have a home warranty. First American warranty. They have assigned a heating and air company to come out and serve my account. After looking up the company I see multiple reviews that suggest that the owner of the heating and air company is violent, vulgar, and uncooperative with the community. I called the warranty company and requested a new heating and air company to come over and service my home. I dont want a vulgar violent man coming to my home. The operator was rude to me. She said that they can't change the company based on reviews. I've been on the phone now with First American Warranty for 36 min. I asked for a supervise and I'm holding now. I think that they hung up on me. They have my number I wonder if they will call me back?

My kitchen sink blew up. The plumbing company that FAHW sent my claim to only worked M-F, 9-5, meaning I would have to take a day off work. This puts a severe strain on my financial situation, so I wanted to see if they could make an allowance for using a different contractor. Day after day of waiting on hold, up to 1.5 hours(!), got me nowhere. When I finally got to speak to a human, he was completely disrespectful. I can't say for sure he hung up on me, but based on the respect I was given up to that point, I would not be surprised. My advice: go elsewhere for home insurance.

We bought a home back in '86 and our realtor offered that we have a warranty program that we could apply to the home. First American would cover all the appliances and the equipment of the home. I only had to pay a small deductible and problems would be fixed. More recently, I bought another older home and I subscribed to First American once again. If one of my appliances, the electricals or the plumbing breaks down, I call them up and tell them that I'd like to file a claim. Then, their reps tell me within 24 hours who is coming. They also let me know my deductible.

Microwave oven repair - This is my 3rd year with this company for my rental property. I've paid $500 each year, $75 service call fees 3 times. Twice for the same problem, didn't get fixed. I was told my microwave turntable wheel was abused and plate broken because of it. My tenant said the wheel stuck and heat caused the plate to break. Either way, the cost to replace is $150 but now I've spent $75 for service call and they won't repair or replace. It's been 10 days, no report or photos from tech and if I had not reached out, I'd know nothing. He went there to fix, did nothing and never sent a report. I'll just do without the insurance from now on. They will do anything to not fix a problem.

Here is my most amazing experience with First American Home Warranty July 2018 - Service Request # **. I purchased a warranty to obtain a little peace of mind when I bought a house. Within 6 weeks, the downstairs air conditioning unit stopped working. No problem, I submitted a claim to FA and a contractor was dispatched. The contractor decided that the coil was the issue, now I know a little bit about these units and suggested that the compressor was also at fault, given the noise it was making. However, the contractor decided to cheap out and opted for just the coil. Despite being covered by the warranty, FA were able to nickle and dime me for everything that wasn't covered, leaving me with a larger than expected bill for "out of pocket costs."

First American revisited the claim and agreed to reimburse me part of the cost. I appreciate their effort and dedication to customer satisfaction and their reputation. I wish this issue didn't have to escalate and end up on this website as a complaint. Based on my experience, I have two suggestions for First American: 1) increase emergency and weekend coverage in critical departments because emergencies do happen on weekends and customers need solutions; 2) provide better training for call center employees.

My experience with First American has been fantastic and I intend to renew every year it's available to me. We have such an old home. It was built in 1901, so we have old plumbing and our air units are on their last leg. I usually go online to submit claims with First American and navigating through their website is super easy.

First American is the company I have with my escrow, with my home loan. Then, I went online and found that they had other services. When I've had other issues, they’ve always been quick to help me and when I've had to deal with them, they’ve always been very helpful, so I went with them for the home warranty. Filing claims with First American Home Warranty was easy. I could do it online or over the phone and their reps helped with what it was that I needed. Plus, the technicians that they have sent to my home have been very professional.

Does not conduct customer follow up to check status of claims - led to three weeks without an AC system in the Florida Fall which is still pretty hot! Coverage is very limited on appliances; oven glass cracked not through anything we did. FAH said it was not covered but couldn't explain why. Changed policy rules and didn't inform anyone about it. We recently renewed, paid the same amount and didn't change anything on our policy. FAH changed their policy and now appliances are an 'extra' coverage option. It was part of the base coverage last year because we used it. No one mentioned it when we renewed the policy.

We filed a claim with First American for the rekeying of my home. I called them and the process was easy and straightforward. They just looked at my information and my account number. They wanted to check to make sure that that rekeying was on the policy that I had, and it was. They told me that someone would be in contact with me within 48 hours. And then, the next day, the rekeying company contacted me, and they came out within a week. The technician was professional. He introduced himself, came in, and I showed him what needed to get done. He was in and out within an hour. He was really good. I don’t have any complaints or issues.

When my wife and I were looking for a place to purchase, my realtor suggested looking into a home warranty. She eventually did some research and said that First American Home Warranty was good, so we went with her judgment. Our experience in submitting claims with First American has been good and it was better than expected. We had a problem with our water heater and I initially called to ask what the process was like. The first guy that I talked to was helpful. He walked me through the process step by step and he was clear on things. The technicians that came to our home were nice and kept us updated on what was going on. But there was a little confusion with the water heater model because we have a hydronic system and it wasn’t hooked up. But they quickly came back and fixed it, and now everything is good to go. Everything went smoothly. It went really well and we're happy.

I reported a claim to First American about my hot water back in November. It is now February and we still have the same issue. They were quick to take our Copay and our yearly fees but they can care less about the people they insure. DO NOT USE THIS COMPANY. I will be reporting to the BBB.

I would have to write a book, this company is useless. Don't waste your money or time, you'll be bounced from country to country and still won't get your problem fixed. DON'T BELIEVE ANY OF THESE FAKE FIVE STAR REVIEWS... THE WORST.

My husband and I bought a house in Placentia CA and moved in on 12/28/2018. After one week of moving in, we found the kitchen sink drainage was slow so we filed a claim on 1/4/2019 to have the plumber to fix it. The first plumber came on 1/9/2019, snaked the pipe and told us he found some tree roots in the pipe. He will need to write a report to let First American make the decision and see if they can move forward. First American send another plumber from a different company to get a second opinion.

I recently bought my new home back in August 2018, the previous owner bought the services for the first year at our new home, I was not expecting to use it right away. But the first time we used First American Home Warranty they did an amazing you and it was very convenient. All I had to worry about was the co-pay of the technician visit. I am highly thinking about renewing the contract once the year is over. Low cost and it covers the major issues a homeowner many need to worry anything in the future. Love this service!!!

I have been a realtor for 32 years and have been 100% loyal, using First Am exclusively. Not anymore! We have an income property in Las Vegas, the A/C stopped working in JULY. They sent a tech who did a botched up job, resulting in us, not First Am replacing it. We also had to house the tenant in an hotel at a cost to us of $718.73 as their tech could not return for 5 days including the weekend. The whole experience was a shambles. We had two estimates to replace it, we chose the lower one, but First Am would not reimburse us for anything. I sent three registered letters to top management, registered and returned receipt requested and did not hear back. I am much more than disappointed, angry and with our long relationship hurt!

Our journey with First American began in Dec. 2018. The initial call was for a toilet. The tech that came out was polite, but couldn't resolve the issue. My husband was able to fix the problem. A second toilet had a minor repair, tech came out, assessed the problem and ordered a part. That was two weeks ago. No sign of the tech or the part. Now for the bad news: we had issues with a cooktop and oven. The first company did not appear. We called to let your company know that we could not make contact with the service folks and were given another company to make the repairs. About a week later a tech came out, said that both would most likely need to be replaced.

I called First American for the first time in all the time I’ve had it and will not be renewing again! I called to have a plumber come out to replace a water heater. Not only did they NOT pay for the work which was over $800, they sent me a service charge! After contacting their so called customer service they wouldn’t repay us and insisted the service charge still stood. Needless to say I’m not paying it. Steer clear of this shady company.

I have very bad experiences working with First American Home Warranty. First, I have a bathroom drainage stopped. They arranged NB plumbing to repair. The technician come and work for few minutes and told me that the pipe is broken which need open the floor of the bathroom which not covered by the home warranty. I call home warranty and they have no answer. I called NB Plumbing, they told me they can fix it at cost $450 which I need to pay by myself. In the meantime, I ask another plumbing company KB plumbing. The technician from KB spend half hours to fixed the problem and the pipe is not broken. It cost me only $125. I claim this with home warranty.

The service was very professional and efficient and effectively fixed the problem very quickly. There was really nothing more I can think of they could have done to make the service better than it was. It was a very well done service job and has successfully stayed fixed ever since then.

As always, great customer service from First American Home and also from the repair facilities that they contract to inspect and repair. We have had FAH warranty for many years and will continue to do so. Our fridges are back to normal, thank you.

Our realtor picked First American and she told us that she got us a great home warranty. Submitting a claim was great. I just got online and did all of it there. On our first claim, the contractor got in touch with me on the day I did the claim. On the others, it took three days to hear from someone but I didn't think it was that long. Besides, the contractors that have been sent out have been very professional.

We had American Home Shield for 20 years and then they started being bad. I decided to go with First American and just figured I'd only do the one year if it wasn’t very good. When I had a plumbing problem, I easily place the claim order through the internet process. The vendor called was Jet Plumbing and they came out. They spotted the problem and showed that what sounded like was gonna be a gigantic problem was just a small problem. They told us within 10 minutes how to fix it and they fixed it right away. They’re really good. They also told us what we had to do in the future so it would not recur again. I'm happy with First American warranty and I have them for two different houses.

The serviceman was polite. He knew what part needed to be replaced and repaired my washer in a speedy manner. He did not create a mess and I am grateful for that. Fast Service, answered my questions and I received a phone call when the serviceman was on his way.

The young men that repaired my were terrific. They came the same, day, were clean and efficient and fixed the pool with no hassle. They were courteous and had excellent phone and personal interaction skills. They checked to make sure it wasn't a gated community, when someone would be home, if the gate would be locked and wanted to make allowances if there was a dog or other animals in the backyard. He knew what the problem was immediately, had the parts and fixed it the first time.

Appliances were top of the line. First cooktop that was delivered was white and of all my existing appliances were black. I contacted the service representative that was handling my claim and she explained that whatever color that was given was what I would have to accept because it was a warranty appliance. The next day, I received an email from her asking me to review another replacement claim. Well, they actually replaced the white stove with a black stove. I was super excited because I refused to put a white stove in my kitchen. I was very pleased!

My oven stopped locked itself and I could not get it working and First American quickly resolved it when they could not fix it. My replacement stove is just as good as the one that died. Thanks for resolving it so expediently and professionally.

In May we contacted you about our water heater and you sent a company to replace it and the work was never completed and in Jan your company corrected it at no cost. Excellent service. Thanks for your help. I would recommend your company to friends and family. I plan to renew.

Someone came out diagnosed the problem in a timely and professional manner. The washer couldn’t be fixed. I was offered a replacement or a monetary amount to replace myself. The monetary amount was substantial and I was able to place it and get exactly what I wanted.

I had a toilet that was not cooperating around the holidays. American Home Warranty immediately addressed my needs, send out a technician, and helped us resolve the issue. The customer service department was extremely polite and treated me like I was their first priority!

I have been a customer of First American for over 10 years. Their customer service is good, but what really sets them apart is their dedication to build a good and reliable service provider network. In all the time I have been with them I have only encountered three questionable service providers. Before First American, I had a different warranty company for 5 years and the companies in their network were mostly awful.

I had a home warranty company for 35 years and had to shop another company due to the old company denying coverage they showed on their contract as covered. Since changing to FAHW I realized I should have done it sooner because I have had nothing but GREAT experience with both the company and the service people they have sent to my home. I would highly recommend FIRST AMERICAN HOME WARRANTY to any and all folks looking for a reputable Home Warranty Company. I love this company!!!

I have used First American twice. Once for a leaky toilet and once for a garbage disposal. They were extremely prompt in arranging repairs and their contractors were timely and provided excellent service. I highly recommend their services. Their customer service representative was polite and informative.

Technician (from Sears) was on time on date assigned. He did a thorough inspection (refrigerator) and concluded that parts were needed. He then called FAHMB, ordered the parts, and scheduled an appoint to return. The earliest was 30 days later. Parts arrived within a week or two. Showed up on the scheduled appoint day, and fixed it. He meticulously took his time and cleaned the area after done. Nice, courteous and very professional man. This is the second time a person from Sears comes to my home. I’m very happy.

First American took care of my issue (water heater leak) quickly on a holiday. I spoke to a representative who assigned a company while we were on the phone. The company contacted me immediately and were there the next morning. The problem was resolved. The company they assigned was excellent and the service tech answered all of my questions.

Updated on 02/07/2019: Still having issues getting my problem resolved, in the meantime they are still sending us false billing!! No use to call because the “supervisors” never are actually in the loop and none of the customer service reps note your account.

I got a First American home warranty plan and everything about it looks good. I liked their re-key service and a lot of their coverage stuff is reasonably priced. Submitting claims with them has been good so far. I called them once and I learned that one can file claims electronically and not have to call anybody. I then got their app, went online, and set up a profile. I've also had excellent interactions with the techs that have come to my home. They talk you through what's wrong and what should be done. They also have good tips for you for future maintenance.

The company has reached out to me after posting the review and indicated that their previous decision to deny my claim has been reversed. Cash compensation or replacement were offered and I chose cash compensation as I have already purchased a replacement online.

Our hot water heater stopped working. Service technician came out and said we needed replacement of our 65 gallon unit. He also said FAHW won't like that b/c 65s aren't made anymore and we would need an 80 gallon. FAHW stated they would only provide us with a 50 gallon tank. When asked why we are being down-graded to 50 gallons over what we have of 65, we were told they would put in a mixing valve to make it more comparable to what we have; we were also told it would be 7-10 business days before the work was done...so no hot water for over a week in the winter.

My claim with First American started on 01/04/2019 with a Fridge that did not work. The first technician that came out to fix it actually broke it further and voided my manufacturer warranty. Now 25+ days I still have a broken. I have gone through 6 technicians and they keep scheduling them to come out and try and fix it. The last two technicians cancelled prior to even coming out stating they would not work on my fridge due to the type of gas involved. I have a family of 6 in my house and not living with a fridge is unacceptable living conditions. First American still refuses to purchase a new fridge for me as the technician that they sent out the first time did not fix it, actually made it worse and voided my warranty. Worst Experience ever!

We were having problems with our air conditioner and I had to fix it myself and pay for it. It was $500 for a $17 part. My best friend has had First American for years and he has been telling me to get a home warranty so, I got them. I could call First American to submit a claim but I usually file the claim online. Then, somebody would call me. First American would always check back to make sure the contractor got with me if it was done and if it was still in the works. They stayed on top of it.

After my review, First American Home Warranty did reach out to me and helped resolve the issue. Although I appreciate the final resolution, it should not have taken this long and such significant effort to get the attention and resolution for my concern.

Updated on 03/02/2019: 1st American initially put their stated position on this blog ("that we are not required to comply with HOA guidelines") in Jan 2019. When I pointed it out to them that they were publishing a legally flawed position on-line they removed that comment on-line and marked this complaint as "resolution in process." Thankfully I previously requested and also have a written letter from their H.O. for use in Court/suit once my medical situation improves (written by Alexandria ** in their claim evaluation department, 11/18). If others have been wronged in this same manner get in-touch for possible class action.

When we submitted a claim to First American, we did it over the phone and everything was okay. Everyone was very helpful with every claim that we made and I was sent technicians who were friendly and who got the job done. We had to pay a little more than expected as the springs were not covered in the warranty and it had to be purchased. We also had the contractors come out three times and after replacing the springs, the garage is still acting weird but it is beyond anyone’s control. I am satisfied with First American and I have recommended them to some of my coworkers.

My Experience with First American Home Warranty could not have possibly been any worse of an experience from start to finish. I am typically not an individual to write reviews, but my experience has been so horrific I want to save others from having to deal with the same lack of professionalism and disrespect. Please read my experience below. My installer did not show up on first scheduled visit (canceled after service window). Claim has been open since July of 2018 (current date 1/28/19). I have had to take off work over 5 times to meet installer to try and troubleshoot issue with refrigerator with no resolution. The wrong part was order several times with a month of waiting time in - between each visit only to ultimately be told that my whole unit would need to be replaced.

The garage door would not open due to a broken belt on the opener. The company repairing it was quick to respond after submitting the issue to FAHW on-line. FAHW was quick to contact the repairing company. I was happy with the results.

I had water dripping from the AC pipe and that created a lot of water accumulation in my backyard. I submitted a claim and they contacted me almost immediately! The technician arrived on time the following day and took care of the repair. He was very professional and provided me with valuable advice on what caused the leak and how to take care of it if it happened again. Paid $75 fee but I knew I would have paid more if I had had no home warranty. I submitted another claim just a week ago when the garbage disposal failed to turn on and I had the exact same experience. It’s time to renew and I’m definitely going to renew the policy... I would recommend this company and I would say it’s worth the $$$.

Submitting a claim to First American has been pretty seamless and easy. I can go online and do it. I've submitted a couple of claims, and they've been pretty quick and easy. Whoever they hire to fix the thing usually calls, comes out within a couple of days, and fixes it, and it's done. Although, one contractor came and he looked at something. He said he would call back but he never called me back. I don't know if he ever let First American know what he had found. Other than that, everything's been really good.

I got impressed with First American due to word of mouth. Others had a good experience with them so I got the warranty for my rental property. Their reps are good and there is no complaint from the tenant. The first time a water heater broke and the guy worked really good about it. And then the second one was the ice maker on the refrigerator and my tenant got in touch with them. First American is reliable.

Last Summer 2018, I wrote a review on this site complaining about First American Home Warranty. They had delay after delay, and no sense of urgency, which led to my waiting over a month for an air conditioner repair, in July. This time, I contacted them on a Wednesday about my water heater not heating water. They contacted the repair person who contacted me immediately and came to my home by Thursday afternoon. After assessing the problem, he determined the need for a replacement. First American approved it IMMEDIATELY and permitted the plumber to install it immediately with a unit he brought, instead of their making him and me wait until they could ship him the new unit. Amazing improvement in quality customer service! I am very pleased!

I submit claims to First American both online and over the phone. They make it convenient both ways but it's simpler online because the response is quick. The staff has been good and helpful. When I’m concerned about something, I usually give them a call and they answer my questions right away. I tell all my friends and family about it.

I been six months and counting for them to replace or fix my garage door opener. They sent all these people out to see my door. All of them crooks. Trying to get paid on the side for some things I don't need. They sent out 4 different techs with 4 different diagnostic. Now they are saying they not going to cover. Would give them zero stars if possible.

We put in a service order for a built in microwave in October. It is now the end of January. We have had four service calls for the same problem. It is still not repaired. The last person came on Thursday and was here for over three hours and left at almost 10:00pm. When he left, not only was our microwave not working, but we are now without an oven (they are a built-in unit)!! We have been patient, but this is ridiculous!! We just spoke with a service representative and were told that they have to wait until Monday to talk with the service technician to see what he did on Thursday night. I am absolutely dissatisfied with this company and their inability to live up to their claim to provide quality service when we need it the most. Now I want to know who is going to cover the cost of a family of 5 eating out for the next who knows how long until this gets resolved!!

Service call for leaking water heater, service was requested on Sunday evening, tech was dispatched on the following Monday afternoon. Water heater needed to be replaced. Replacement was completed on Wednesday of the same week. Service was fast, well done and very professional.

I had a problem with my Electric Double Oven. The display was not working. The technician came and he said one of the module is not working and needs to be replaced. After some search the technician said that the part is not available and hence whole double oven needs to be replaced. That took some time to find the replacement that will fit in the wall opening. The oven was replaced and the technician did a wonderful job in fitting the oven.

Refrigerator wasn’t cooling properly unit was replaced due to techican coming out to replace a bad part but the part ordered was bad. Customer service asked were we satisfied. No was the answer so the refrigerator was condemned... So we were asked to purchase one online or go buy one. So we bought a new refrigerator and a replacement check was mailed out.

First American Home Warranty has always responded very promptly and professionally. I have never had any complaints and they make sure to follow up on service. I know if something fails and I am not sure if it is covered they can check it for me. I recommend this to everyone.

American Home warranty resolved my issue within timeframe and replaced the same when warranted. The top management is very efficient. I recommend to others based on my experience. There were initial issues but resolved. Thanks the team of this company.

We could not be more pleased with the level of service, communication and follow up we received. We had previously been with an American competitor who said they would Shield our Home and the service was terrible. We had a claim with First American and I was pleased with their service. From filing the claim through to checking our satisfaction they were timely, professional, courteous and easy to work with. If you are looking for a Home Warranty look no further - First American should be your first and last stop!

The Indoor Blower Motor quit working on my AC/Heater unit, thus I had no heat in the middle of the winter. Called up First American Home Warranty and they got right on it. The company sent was fast, courteous and appeared to know what they were doing.

My garage door sounded like an explosion, and it was my spring that broke in half. I called in the morning, and by 1:00pm the garage door person was there and took 30 minutes to fix. The door wouldn't open and he was great, polite, and a lifesaver, It feels great to know that I could pick up the phone and get something done right away.

I've been very happy with the support and service that I have received from First American Home Warranty. Whenever I call in and submit a claim, they have been very responsive and they have solved the problem every time. I've also had very positive and wonderful interactions with the technicians they've sent out.

This garage door had a mind of its own. First it locked me out while I was gardening, then began to open of its own accord at 2 a.m. I called First American Warranty first thing in the morning, and they set me up with a service person two days in the future. In the meantime, I kept the electricity off in the garage to keep the door from opening. It only took the service person from Sears a few minutes to fix. He told me what I could do in the future to make the door quieter, and suggested several things I could do. I'm so grateful for this warranty!

Repair leak from garbage disposal - Company was great with the technician that performed the work. They introduced themselves and explained what was the issue and what they were going to do. The company guaranteed that everything was going to work great and that if anything goes wrong to call them and they will fix it.

We had a plumbing issue and when we submitted a claim with First American, things went perfectly. It was very easy to contact them, to follow up, and to get somebody out here. In fact, the contractor came out almost within a few hours. Initially, we weren’t sure if we had a clog in our septic line and that was what it turned out to be. At the time, the toilet wouldn’t flush and the bathtub was backing back up when I did the laundry. So, when the tech came in, he cleaned out the line and everything’s perfect now. He fixed the problem immediately and was out of here in no time flat. It was great and so far, our experience with First American has been terrific.

I originally called my claim (that I was without heat) in on December 12, 2018. I had to call First American about four times and each time had to explain the situation to the new staff member I was talking to - action item: keep better notes on your claims files when your customers have to call in and go through it every single time like it’s new, it’s frustrating and comes across as unprofessional. The first HVAC company (Accent Comfort Services) that First American sent out was extremely unprofessional and uninformed - the technician tried to tell me I needed to have a plumbing pipe moved before any work could be done to fix the heating unit.

This company doesn't honor their contract with the homeowner. They breach their contract with the homeowner. They won't replace or repair a broken appliance and their reason is nowhere in the contract as being a valid reason to deny a claim. In fact, our contract stipulates that the appliance be repaired or replaced based on the part that is broken, however they will not abide by the contract. They have terrible customer service and terrible business practices.

We bought our house a month ago and the seller purchased the upgraded warranty package for us. A couple weeks after moving into the house the dishwasher stopped working. We put in a claim for the repair. A technician came out two days later to work on the dishwasher. My husband was home with me and the technician refuse to talk to me and kept telling my husband how awful wives and women are (right in front of me). He then proceeded to tell us he couldn’t replicate the problem with the dishwasher and left.

We moved into an older home which needed work on several different appliances. First American arranged for servicemen who were prompt and capable. The service didn't cover everything we thought or would have liked but it was still a good value.

I've been with First American Home Warranty for five years now and they have provided me with great service, reasonable cost, and quick responses. Submitting a claim with them has been extremely easy. I do it online and I usually get a response within 24 hours. Most of the time, the techs that have come out have also been very responsive and informative. We’ve only had one issue before but other than that, everything else has been very good.

This is the worst warranty service EVER. Long wait times for a claim and right now I have RUNNING WATER COMING FROM A TUB FAUCET and they can't get any plumber to come within 5 days??? I could have a plumber here today to repair it but they can’t get service for 5 days?!? UNACCEPTABLE.

As many of the reviews I have just read indicate that it can take anywhere from 2 weeks to 2 months to get an issue resolved. Well I am still waiting and am at just shy of 8 weeks since submitting my claim. Have had 2 technicians tell me the exact same thing is wrong but NOBODY can seem to get the part to fix it! It is cold in my house because I don't have heat due to this issue and yet still no fix in sight! 2nd contractor is "hoping" that the part shows up by Friday so that it can be fixed this week... Needless to say not holding my breath!

My water heater is leaking and now almost flooding my house. I called FAHW and they sent out a company with awful reviews. The contractor came, said my water heater was leaking and needed to be replaced. Then after numerous phone calls and tracking FAWHW down, they told me the tech said my water heater was fine and to contact the water heater company if I had problems. The tech said my water heater was NOT leaking. He also checked my pressure regulator and said it needed to be fixed. FAHW verified that they would get that information from him. He again lied and said he doesn't evaluate pressure regulators. I asked FAHW what to do since he was obviously lying and they told me "sorry there is nothing we can do." I refused to pay the $75 service fee for the lying crook they sent out. They said I do too and again nothing they can do. Awful service. Now I have to tend to my flooding house. FAHW is useless.

Toilet was leaking at base, contractor came in, quickly assessed the issue, showed me and explained the problem and quickly fixed the problem, and presented the invoice to me then left. He tested to make sure no leak and left, job completed. Very polite and professional.

I bought a house and the previous owner had that insurance policy with First American. I went ahead and continued with it. Everything was good. I have no regrets. First American did what they said they were gonna do, and I’m very well-satisfied with it. I took a cash payoff instead of getting replaced. The item has been replaced. I went ahead and bought a dishwasher, and I had it installed. And I’ve got the receipts. I’m fixing to email it back, so they can put that dishwasher back on the warranty. Also, I have already told others about First American. I told them that it is a good company. I also told them that First American backs up what they say they’re gonna do. There’s no argument as far as prices and they’re very reasonable.

My heat pump went out. It was 10 degrees. I needed to have it fixed quickly. I contacted the company who installed it. They have been in business for 50+ years and have an excellent reputation. But because they aren't affiliated with FAHW, they would not cover the repair. Instead they wanted me to use a company that had terrible reviews online. This warranty is a joke. Just because they use someone who is licensed does not make them reputable. I would suggest that if you want things done correctly, don't bother buying this warranty. It is a waste of money.

I have been without heat for two months. It is 4 degrees outside. I have had three contractors state I need a new heat pump. CS is rude, unhelpful. Their out of pocket costs are ridiculous. A true nightmare! Don’t be fooled by what they say they cover. I had a rep tell me she didn’t care that I had no heat, as she lived in the Dominican Republic. My electric bill for one month was over $500 from running space heaters. I have NEVER dealt with a worse company.

On my recent purchase, a toilet in our hallway bathroom would have a loud whistling noise, would auto flush and rock. Looking for a solution, I turned to First American as I saw symptoms that would cover a replacement. Once submitted and reviewed, my claim was authorized for repair. A week goes by and I jump online to check status on my ticket. Upon review I see the case was closed and a service fee due. I explain to the representative that I would not pay until the original repair that was authorized was remediated. They tell me paperwork received differs and that the authorization was by accident. The following day my toilet failed to flush. I've asked for First American to waive the service fee as I had to take the liberty of hiring elsewhere to replace the faulty toilet. They refuse and to this day, I refuse to deal with First American.

Updated on 04/22/2019: Continue from previous: it is unfortunate that I have to write a follow up to my previous review. I felt it necessary to inform others. Shortly after I wrote my previous review, I was contacted immediately by First American (to their credit) in an effort to resolve my claim. They asked me for the information which I gladly provided. However, weeks went by with no response. I decided to send a follow up email to the person who initially contacted me and no reply.

Beware of this company...had my heating and air conditioner on the roof replaced by one of their contractors. The installation was done improperly. The unit was not sealed to the roof and I now have a roof leak. I had a roofing contractor come to my house and he told me that my roof leak was caused by the heating and air conditioning installation. I called the contractor that First American hired to install it. They are out of business. I called First American to let them know their contractor went out of business and to see if they could get a current contractor out here. They told me it WASN’T their problem that their contractor went out of business. That I needed to hire someone to have the repairs done. They would not send a current contractor out.

The claims submission has been easy with First American. We just call and their reps are super helpful and always willing to help if there are any other needs. Then the problem we have usually gets fixed fast. The contractors come and work fast. Plus, they are very helpful. We really like First American.

I have First American on a home that I bought last August. Their pricing is reasonable and the service has been very good so far. They're very quick and responsive, and everything is on time. Submitting claims is also an easy process, which I do through their very user-friendly website. The technicians they've sent out have been very good and on time as well. I would definitely recommend First American.

I have been with FAHW for about 6 years now and have filed probably a dozen claims with no major issues. I have had my washing machine repaired twice and now am having another issue with it and call to file a new claim on it and suddenly it isn’t part of my standard “basic” plan?!? When I look at their website it clearly states that it IS covered under the basic plan!!! Buyer beware false advertisement!!!

We had American Home Shield originally but they did a few bad things to me, so I started searching around online and I found First American. I submit claims to First American online. Basically, I deal with the reps to schedule my initial appointment. Then I receive a confirmation that the service request was received and within 24 hours, I receive the email back with the name of the company that will be servicing my appliance at home. After that, I receive a call directly from the contractor.

You can't always guarantee a work order will go the way you want and your home warranty company is dependent in many ways on the quality of service providers in your area. But its great to know that your warranty company will go to bat for you when things go wrong, follow-up on issues, and communicate effectively with you so that you can make informed decisions. Even though my issue wasn't covered by the warranty this time, they still covered full price of diagnostics (the service provider tried to charge me for this when the claim was rejected).

I purchased a property and the sellers provided the First American Home Warranty policy for me. I've submitted claims both online and over the phone, although I feel a little more comfortable with doing it on the phone because their online response time isn’t that great. If I call and I talk with somebody, I know I've got it, while it might take a day or two to hear from them if I do it all online. I've had great service from the claims representatives.

We were not happy with our previous company, American Home Shield, so I looked around for other companies on the internet and it showed First American Home Warranty. Their coverage was more comprehensive than AHS. Submitting claims with First American has been great and their contractors have been okay. We had an issue with the contractor that’s supposed to fix our microwave though. They would try to fix it and then the part wouldn’t work and then it was the wrong thing. They were out here for about three times and during that period, five weeks, we were totally without a microwave oven.

FAHW reviewed the documentation that I provided and reconsidered the claim. They processed a refund to me for the repair that I paid for. I believe this could have been handled without any issues if the service provider had been accurate and truthful with the information that he provided the company! Perhaps FAHW should look into the service provider's credentials and performance.

I recently signed up for an First American Home Warranty plan. Moved into the new home. Microwave worked briefly then broke. Invoked the policy. FAHW said they could not find a repair person and elected to pay $500 of the new purchase price of $1,500. When I questioned this the claims person stated that they have the option of paying whatever they want... "Pay towards a new microwave" was what the agent stated. So I stated..."So you will not replace the microwave; rather you will only pay less than one third of the replacement cost." The claims person read off to me the policy paragraph number where they can do this. I said I would let others know this...which I am doing now. Run Forest Run when dealing with First American Home Warranty.

Manager Rodrigo just confirmed via phone that contractors only need to show up at a residence for the Warranty Holder to have to pay them. They do not need to perform any diagnostics or services. The 7th and final time I utilized the First American HVAC repair service, the contractor reviewed the issue for 10 minutes & determined that the system was simply dirty. 2 independent contractors later both confirmed that one duct had come unhooked from a vent & another duct had a hole. Very obvious to them... One of which fixed the issues on the spot (not two weeks later, see timeline below).

This is the worst experience I have ever had with a warranty company. I just finished my waiting period to begin coverage today and when I tried submitting my first claim for service for my heat it went on a hold and I was told they could not give me service based upon the ASSUMPTION this was a pre existing condition because I placed in on the first day of coverage. They would not even send a technician out to investigate if it was preexisting. They simply said they would not cover me. SO WHAT AM I PAYING FOR? Then when I try to cancel my service there is NO ONE to speak to on the phone. You have to submit by email with no response deadline so basically this company took my money and is providing no service! I have gone to BBB and now ConsumerAffairs. STAY AWAY FROM THIS COMPANY. THEY ARE CROOKS!

Buyer beware! First American failed me in every way. It’s been 2 months since I first filed a claim to repair a heat pump. 2 months! Three contractors have been assigned to remedy the issue; still no heat. Claims advocacy service is deplorable. No call backs; communication is non-existent. First American has left a family with a newborn baby without heat in the coldest winter months and still to this day, has failed to take action. What makes it so frustrating and offensive is that I’ve been a paying customer in good standing for over 8 years, but First American has NOT reciprocated that same level of loyalty. I wish I would have chosen another home warranty company. I feel so betrayed by First American and will be researching legal channels to get compensated for my trouble and for breach of contract.

Sometimes First American is a little bit slow processing things. Like with the plumbing, one of the contractors that the home warranty used was Sears and we had to call them a couple of times. They would set up something, but when we called the contractor they knew nothing about it at first. Communication is the biggest thing between home warranty and the contractors. Sometimes, it's very, very slow. We had to redo the claim again and it was another day or two before we heard from Sears. But that issue has been taken care of.

I received a letter advising to call to cancel in October. I called prior to my contractual year end date of 11/16/18 and asked to cancel. I was advised to cancel the auto billing which I requested on that call. I asked for a closure confirmation email or letter. Neither were available per the rep, just simply requesting the auto-bill canceling would end it. I went to their site a couple of days after my final payment and removed my credit card information. I was billed on the renewal date, 12/16/18 for a new policy/contract, which I did not authorize, my account should have been noted previously. I disputed the charge on my credit card, it was removed. I called to cancel once again 12/17/18. Was told that the account would be closed, no future payments due, and this unauthorized payment would be reversed.

Waited weeks in the hottest months of summer for the company to send out a technician. The HVAC company went to the wrong address and waived my $75 copay to make up for it. I got an invoice from the HVAC co for $0 as proof that the copay was settled. Yet First American now is claiming I need to pay the $75 to First American. 7 months later, my account has been sent to collections. I cancelled my 1 yr service with First American warranty because they are not professional and they are a waste of time. The HVAC company would be reaching out to them to clarify the misunderstanding. I don't even have an account with the home warranty, so speaking or communicating with them is useless. If they're not making money off of you, they don't want to provide the services their warranty promises.

Everybody had suggested that getting a warranty is a good idea, and I wanted to make sure that the seller was selling something that they will guarantee. First American was given to us at the closing via real estate, and having it has definitely been worth it. Submitting a claim online has been excellent. It takes a day for a contractor to come out and they've been very pleasant. They explain what they're doing and what causes the problem, and they answer any questions that I have. I had issues with the top of my glass stove, and they came and replaced the whole thing for nothing.

Very bad service and do not call you back when they say they will. Attorney in my office same thing happened to him and with the seller of our home. Do not use them. Find another warranty company. Run. Don't walk.

Had a problem with my heater so a company came out to repair and ultimately replaced it but it was not done correctly. Now I have to pay a second service fee to get another company to fix the first one's mess up. Why am I being charged twice? Reporting here because there is literally nowhere to report to on their website.

I called First American Home Warranty regarding a problem with my toilet on January 7, 2019. The contractor didn't call until January 10th and showed up January 12th only to let me know he couldn't fix the problem so had to order a part. The contractor called on the 15th to let me know the part wouldn't be in until the 21st so I am still without the use of a toilet. Toilets run about $99.00 at Home Depot which is pennies compared to what I pay for this policy monthly. This company is a ripoff and doesn't care about its consumers. My experience with them is horrible!!!

When I bought my house, First American was the company that the seller bought a warranty with for me. I'm in the first year and I purchased one of their policies for a rental property I own. Submitting claims has been really easy. I do it over the phone and the reps have always been great. But I had a company sent out for a tankless water heater issue and they really didn't understand the product or anything. So, First American sent me a different company that was completely familiar and knew what to do.

After over 2.5 hours on the phone, terrible customer service, and wondering why I ever signed up with this company we are still without a refrigerator and it has been 17+ days and counting. They sent two companies and 3 trips to say it cannot be fixed. Both companies were late or didn't call and didn't send the report until I called them several times. Never once did a First American agent apologize for the situation, poor service, etc. I WOULD NOT RECOMMEND First American for a Home Warranty!

I purchased a home late December. I had a license inspector report that did not show any issues with the hot water heater not working. After a couple weeks, it stopped working. I contacted First American and they sent out plumbing company. He pushed the reset button, and changed the element. He did not report any other issues with the water heater.

We have been with First American for over a year and don't see us changing. Their customer service is friendly and helpful. They work really fast to get you taken care of and refers the best companies with the best service workers. I would recommend them to any homeowner.

First American was part of the purchase agreement for the house that we bought in Knoxville. We've made claims online but we have done it on the phone as well. For the most part, the contractors have been very good. They usually come in and tell us what they're doing. We love First American and we definitely recommend it to people all the time. It saves a lot of money and you don't have to worry about a big expense coming all at once.

First American has been a reliable company and they’ve done well by us. I usually submit claims to them by phone and have great interactions with their claims reps. They have very pertinent questions and they’re quick to explain what’s covered and what’s not and to dispatch somebody appropriate. Their technicians have all been very helpful and covered exactly what they say that they will. They will also clarify if I ask them to do something they can’t, and they’re very patient about that. They are very good about getting the job done. I would recommend First American.

We recently had an unacceptable experience with your company. On Christmas day 2018 we discovered (due to the smell) that an outlet was literally so red hot the drywall was already scorching. My husband immediately turned off the breaker. The fire department came and stated within the hour the wall would have burst into flame and the house would have gone up so we were most fortunate. We then contacted "First American" for repair work. The electrician only replaced the plastic outlet not the badly burned box encasing it. We were obliged to pay the $75.00 service fee but would not sign the work was completed to our satisfaction. We contacted "First American" again to give them the opportunity to have the work done properly. This request was refused.

I was a First American Home Warranty for over a ten years and it always take at least 2 weeks to get the problem solved. The reason why I canceled my house warranty is because they refuse to cover my dishwasher repair even before the technician show up.

I was looking to replace my home warranty. I saw First American on the internet, did some comparing, and chose them for their price and rating. I typically submit my claims to them online and the techs they've sent out have been fine. They did what they were supposed to do on a timely basis. I've spoken to their reps, too, and they took care of my concern. I would recommend First American.

The seal under the toilets had to be replaced and I filed a claim for it with American Home Shield. The first time I called, I got somebody who seemed like I was bothering him. Luckily, we got disconnected and I called back and got somebody decent who was able to send a tech who was professional and nice.

Getting a home warranty seemed to be sensible. My friend, Bob, was raving about what great service First American was and so I went with them. I submitted a claim for my disposal which all of a sudden, dropped dead and wasn’t working. They sent the plumbing company out. The guy had the disposal right on his truck and the whole thing was a half hour. He first determined that mine couldn’t be fixed by trying to manipulate it somehow. And then, he went to the truck and got a new one and stuck it in. It was perfect.

My wife and I just purchased our first home and despite having a thorough inspection done before purchasing, drain problems have arisen within the first few weeks of living here. We called First American to send a plumber on December 27th 2018 because none of the shower or bathtubs were draining properly. The first plumber First American sent out (several days later) could not clear the blockage without having to open up a wall. He said he would need to contact First American for authorization to fix the problem and then call us. We never heard back from this plumber. So after waiting for several days we called First American again. They told us they would send out another plumber.

I have had First American Home Warranty for almost a year. They have always exceeded my expectations. Everything I have contacted them about, any problem, any appliance and air condition system. They have always repaired or replaced the items. This is a great company that takes care of their client.

Good service on the oven. The repair person quick fixed a problem but then couldn't replace other parts because of age of machine. FAHM approved a replacement, and I'm very happy with it and the fact that FAHM was willing to do this. Only negative is that sometimes it takes a while for the companies to call to let you know status, and so you wonder what's happening. That happened with the delivery in this case. Closing the communication loop sooner would be an improvement.

Toilet clog - A plumber was sent out immediately. Very nice and professional. The problem was more involved, so he got permission from First American to come back with bigger equipment. He was unable to solve the problem. First American sent out a plumber from a different company and he was able to solve the problem, however it involved him getting on the roof which is not covered by First American, so I paid him $190. Problem solved. I am happy.

I like everything about FAHW and would highly recommend to anyone. The price is the main reason we are cancelling the home warranty. I have used two other HW companies and feel this is the best in comparison.

I'm a little unhappy right now with First American so I might be switching. They covered something electrical on my house that I needed to be repaired. The technician wanted to drill a hole through my wall and I was like, "No, I'm not gonna drill a holes to my wall." I ended up paying extra and out of pocket for the repair. I haven't received any call saying what was covered for what I paid. The technician was actually very cool. He pretty much told me that the insurance company wasn’t gonna cover it because it was a little bit more than what needs to be done.

We've been new with First American, but everything has been all right for us in getting service done. We had one claim which we filed over the phone and they took it over quickly. The technician who came explained everything that was going on, the time it would take to get it completed, and he told us what was wrong and fixed it. The quality of his work was really good.

I want to say thank you for the service and concern for my repairs. Thank you Frankee customer service to help me. I appreciate it the call and go all the way to get a new cooktop. Thanks for your help.

I have been nothing but pleased when I have had to contact First American Home Warranty. They are always right on top of things and I have never waited more than a day for service. I was on the fence about continuing coverage after I bought the house but I went ahead and did it and am so happy I did!!

It did take close to a week to get Sears Repairs here, however technician was polite, courteous, and knowledgeable. Best of all replacement parts was in his truck. Very efficient! Was a good experience overall. Would recommend to someone wanting a Home Warranty.

Outstanding customer service. Very satisfied with the repairs to the freezer ice maker. Technician was timely, professional, and extremely knowledgeable. The problem was identified, parts were ordered, and repairs were completed expeditiously upon receipt of the parts. Purchasing First American Home Warranty was one of the best decisions I have ever made.

Had outlets not working on outside of my house. KNIGHT'S MAINTENANCE AND REPAIR LLC came and found issue was caused by only one tripped GFCI that cut off all power to all my outlets around the house. Repair was quick. I also had a flood light on outside of house.

All good - GE was knowledgeable - ordered parts and can immediately when they arrived. I would definitely recommend them for all GE appliances - especially for me. Work was done in professional but friendly manner. Washing machine sounds a lot quieter now. Sears had tried once before and no success.

First American Home Warranty has always provided top-notch service for the last 20 years I have been a customer. They have a very simplistic and easy to use system that focuses on providing quality customer services while providing top notch service.

In weeks I will expose their fraud in court. My range died, repairs exceeding value. The company offers me a $1200 cash out offer. I explain, the feature model similar will cost $2000 and that is what I want per contract terms. The claims rep was infuriated by my request, and while their offer is in writing she proceeds to retract it and offer zero, daring me to sue them. I was not surprised, we live in an age of iron and rust. I even e-mailed their president and they are hiding behind their paper walls, standing by their representative. They can all stand together in court and be exposed. Beware!

Our home warranty from First American was part of the purchase when we bought our house. I submit my claims to them online and First American has taken care of everything we’ve had issues with and in a timely manner. We weren’t forced to wait to get repairs taken care of. The techs who have come out have been good. They'd say they’re coming and they've been on time. They also have always been informative, letting me know what was wrong and what they were fixing. The quality of their work has always been good too.

I've had an excellent experience with First American. I've had them since I bought my home in 2008. Thus far, I've probably had five claims with them and all were very easy to submit. I called them and told them what the problem was. The next day, I got a call from the contractor. The techs who have come out have all been very knowledgeable and polite. I've had one fellow come out a couple of times because he worked on the dishwasher and the dryer. He's an older fellow and obviously, he has worked on a lot of these pieces of equipment. When he worked on the dryer, he told me all kinds of information about who manufactured what dryer and what washer because there has been so much consolidation in that particular industry. So, it was very interesting.

Both of our places are getting old, as is all of our appliances and infrastructure, and it made sense to me to have home warranties. I've used First American for a few years on both of our homes and I've had nothing but good luck with them whenever I submit claims. I've used both online or over the phone claim submission methods and the claims process is very easy. Sometimes, the time it takes to get the service out there can be a little longer than one would like but it's tolerable. My experience has also been good with the contractors and they do good quality of work.

16 day without hot water so far... PLEASE AVOID THIS COMPANY!!! If you have minor repairs, they may be OK, but if you ever find yourself needing an appliance replaced, beware!!! We are currently on day 17 of having no hot water in our house in the middle of winter with two small diapered children living in our house!!! This company has told us several lies during this whole process. We were told over 10 days ago that they were ordering a replacement tank for us. It was supposed to have arrived in our area yesterday and be installed yesterday or today, but today we were told by the current technician that no tank was ordered.

Submitting a claim with First American was easy, and they've been very accommodating. I called to submit the claims, and the claims representative has always been very helpful. The technicians have always been helpful, too. They explained everything that they were doing and the quality of their work was very good. I've recommended First American and had other people sign up with their policies as well. I've been very happy with them.

This company and their warranty is horrible. We had our dishwasher break within the first year of owning a home that the seller purchased an upgraded warranty on. They hired a contractor that was located over an hour and a half away from us when we have an appliance repair company less than a mile away from our house. The contractor never submitted the report saying the dishwasher needed to be replaced and it has been a month and we just keep getting told to wait. This is ridiculous. Oh and we had to pay $95 for the contractor to come out. The previous owner paid thousands for this home warranty. We still have no dishwasher and we are out the $95. If you really care about your home, don't purchase a warranty from these people.

I woke up to my shower leaking on Dec. 14th and here it is Jan 7th and still nothing. I have had to call First American over a dozen times. Contractors don't show up when they are scheduled, I have missed work and my water bill has gone up because of this issue. They DO NOT care about their customers! And now after calling me again they are telling me that no one will fix it and I should could call a plumber myself and have them fix it, out of pocket. Then IF I get approved I MIGHT be able to be refunded for paying out of pocket first. I have missed several days of work, spent countless hours on the phone, still have to research and get my own plumber and pay out of pocket. Why am I paying First American? Yes, they have low service fees but do yourself a favor in the long run and find another warranty company.

FAHW is terrible. Customer service is terrible, they replaced our nice thermostat with a very cheap one. We'd been better off just replacing it ourselves instead of paying them $75 for a cheap one. I would never recommend anyone use them. I had to leave work two days in a row, waiting for their contractor to get to our house. They take no responsibility for their contractors. Because I called and requested and ETA on our technician (because I was already waiting over an hour after receiving a text saying that they were on their way, and I needed to get back to work) they escalated our case to a supervisor- no one else would talk to me. I called our elected supervisor 5 times, and never received a message or call back. Yes, our heat is working and we're thankful, but to get to that point was nothing short of a headache. Missed 4 hours of work, got a super cheap thermostat in replace of our $200.00, and paid them $75. Worst home warranty ever.

First American was offered when I closed with my purchase of the home and I've been with them for four years now. I submit claims to them by calling and I've had good interactions with their claims reps. However, before, the turnaround time took longer than usual. It is way quicker now, so my experience with filing claims has gotten better.

We got First American as part of the purchase of the house and we’ve extended it. I usually file my claims online and it’s very easy. Whenever I talk to their reps through the landline, they’re helpful. It doesn’t take very long and it’s issue-free. Also, the contractors that were sent out have all done well. I’ve had good results for what I needed. Overall, First American does a good job. They do what I need when I need it.

I had a home warranty but I wasn't happy with the service, so I changed to First American. I like their service program. We've had one claim and it was experienced as advertised. I was very pleased. I submitted the claim online and I was able to navigate their site and get all the information there. I was promised a call within 24 hours from the contractor, and it happened. The contractor was a great guy. He knew exactly what he was doing, and things went well. He had to order a part, so we had to wait for the part to come in but we're happy with the result. I was very happy with the quality of work, too. I would and I have recommended First American. I'm very pleased with what they do.

We’ve had First American forever. When we bought the house 50 years ago, somebody recommended them and we’ve been with them since. However, our experience with them about the problem that we have with the washing machine was not good. About a month and a half ago, our washing machine broke down. They sent a technician who supposedly would fix it, but it didn't work. So, we put in another work order and it took another two weeks before the technician went out. Then, he told me that the machine needs more part and that it was related to the same problem. They were gonna send the technician the following week, but for whatever reason, there was no technician around the area, so it was bumped up for another week.

KC Appliance Repair Services Was fantastic. Within minutes of completing my request for service, Sony with KC Appliance had contacted me. We made an appointment for the same day. Sony was kind, efficient and taught me the signs of what to avoid in the future. Next time I need service on an appliance, I’m calling Sony with KC Appliance.

Updated on 01/28/2019: So, I receive no help to a refrigeration issue until I write A negative review I Bought a ConsumerAffairs. Then, I receive Prompt service on one unit and an offer to refund my $75 service fee on the other. Literally the minute I accepted The refund, the service rep. marked my issue as resolved on this website. However, on January 18th I was Told I would Have a check in 7-10 days. It is January 28th. I have No check. Today I called. Today I am Told it will be here in 7-10 days. So, up to Feb. 7th. Which will mean it could take a total days IF the person today is right. This is EXACTLY how it happens EVERY TIME I DEAL with First American. Empty Promises and two to three times as long as it should take. NOT ok.

Six weeks ago (11/23), we made a service request for our built-in refrigerator that stopped working and was covered in the plan I purchased. My journey since then, in case it helps anyone reading this: 5 or 6 independent visits from the same appliance repair company, who I actually felt did their best to fix it. Each visit they took the unit almost completely apart, replaced the part they thought would fix it, then notified me that yet another part was needed, with usually a 7-10 business day wait every time, including the most recent (last week). It's still not fixed, so I have been 6 weeks without a refrigerator - and counting.

We had a water heater failure. I went online and clicked a few buttons to submit a claim to First American. They called thereafter and got the appointment set up. Wonderful gentlemen came and fixed the problem. Getting this warranty is definitely worth it for financial wellbeing and peace of mind.

I contacted First American about 2 months ago in regards to a pinhole leak in a pipe in our kid’s bathroom. When the contractor they sent Fix It All Plumbing, came to our house they said there was no leak. After asking them several times to check more closely, they finally found the source of the leak. I was then informed that it required 3 Modifications (I have this in writing) on the pipes and it would cost me $200 additional, since modifications were not covered by First American. I asked at the time to further clarify what "modifications meant" and the answer I got was that they needed to make new the pipes fit the existing pipes. Since I went from not having a leak to having to pay out of pocket I contacted Fix It All Plumbing and asked for further clarification, prior to them fixing the issue. I was then informed that they needed to change the flow of the pipes and, hence the Modifications.

As with many other customers who wrote here, I waited and waited to have a HVAC repaired or replaced. Months later, I paid out of pocket to have a working heater and air conditioner. FAHW said the unit was fixed, even though I have a recording of the contractor telling me he was waiting for parts. I also have a recording of the contractor's employee telling me FAHW told them to say the problem was preexisting. Even after hearing the recordings, FAHW did not offer to reimburse me and I need to sue them.

Years ago, I used to be a customer of First American Home Warranty then I changed to another company. However, the company I was using sucked and I liked First American's service better, so I signed back with them. There was a time when I though I had a leak in a bathtub so I had a guy come in and check it out. He ran the tub for about a half hour and there was no leak. He thought that it might have been some prodding on the tub. I haven't had any problem since so that worked out well. Overall, First American did a good job the last time I used their service.

I’m a property manager and I have warranties on many of our managed property. And we sell so many because home warranty has become standard in the marketplace. First American Home Warranty was the first one in the marketplace and I had a fine experience with them. Submitting claims to them has gotten better but it is by no means perfect. They take way too long to answer phone calls and give any kind of report or set up service. They don’t know what an emergency is.

I called FAHW when I had just moved into our new house. The grout around my tiled shower remained wet after stopping showering for several days. We didn't want to apply tile sealant if the grout wasn't drying completely. We thought maybe the shower pan liner was installed incorrectly and moisture under the tile couldn't drain out completely. I wanted to see if this issue was something covered with the home warranty offered with FAHW. I explained this issue to FAHW to see if that was something they could cover and the agent assured me it was something that they do cover. For a $75 service fee she could send out someone that would resolve my issue.

I opened a claim because my sewer cap was broken as well as my bathroom sink was leaking. I was assigned a rude plumbing company. To sum it up my sewer cap was not covered and the sink had a missing part which was also not covered. I have had the sink for years and it never leaked. Now all of a sudden the part was missing. I was charged 75$ to do nothing. Why wasn’t I told from the beginning the cap was not covered. I would not have had anyone come out. It’s been weeks and I’m still waiting for a supervisor to call me. I have had several bad experiences with First American. I just had it. It’s time to terminate services and go somewhere else. They are horrible but take my payment every month.

I had two people telling me that First American was good warranty provider. I chose to get one from them when I bought my house. One time, sparks were shooting out of my fan in my bedroom at 2 o'clock in the morning. I called the warranty place and they sent someone out within a couple of days. Luis, the tech who came, said he would replace the fan and we made another appointment. Still, he taped up the wall socket so that nobody would turn it on. He came out again, put the fan in and it's been fine ever since. I'm was very happy with Luis as he was knowledgeable and friendly. He was here when he said he would get here.

Our dishwasher was not working properly and the dishes were not cleaned. Service tech came out and diagnosed that the control panel was damaged and the motor assembly (motor, impeller and seals) needed replacement. FAHW decided they should review to see if it would be better to replace the entire dishwasher. This took a week, when they decided not to replace it, but order parts. We were told the parts would arrive in another week, but they would schedule the repair tech for the day after the scheduled arrival date. Of course they did not do that. When the parts arrived, I again called FAHW and they said no appointment had been scheduled even though the record showed they had promised to do this.

The only problem with First American Home Warranty company is that they look to good to be true. For over 5 years they have protected us from having to pay large sums to cover unexpected charges. We've tried to convince family & friends to sign up but they refuse to listen. My uncle was smart enough to look into home warranties. He discovered that FAHW was the only warranty company that actually replaced/repaired appliances. The others replaced appliances on a depreciated value unlike FAHW who replaced appliances over 20 years old with brand new Kenmore appliances. My mom had to have 3 different electricians come out & was out over $700. If she would have had listen to us. She would have only had paid for the first electrician. It would have been $75 regardless of how long, how many electricians or companies it took to take care of the problem. They also would have come out a lot quicker.

My sister-in-law in Little Rock, Arkansas told me about her experiences with First American Home Warranty. She had bought a house and the home warranty came with the house. She kept it as she had a need for it and she said that they were very responsive. I might need a home warranty at some point too since I'm retired and I didn’t want any big expenditure. So, I got one and I went with First American for their price and for what they cover. The claim submission process was very easy. A contractor was a little slow on one of the claims but on the first couple of claims, it went very, very smoothly. When I filed a claim online, I got a phone call almost immediately and the rep over the phone was great.

This warranty company tries to find loopholes to get out of fixing your problem. They’ve made me spend money on 3 separate “covered” occasions. Recently I’ve had a plumbing issue, and they stated it’s not normal wear and tear. So a lady by the name of Tiera ** called back and sent a plumber out for a second opinion. The second plumber said “This should be covered” and also he wrote a complete different description of the problem. I asked for my copy for records. I’m now getting an attorney involved. I had to replace my own garage motor as well even though it’s covered on the warranty. She asked for my receipts so she could reimburse me.